Triumph and Trials: Business Wins and Lessons guest Richard Blank, Hosted by Dr. Thomas Trautmann.
Where we dive deep into the minds of successful CEOs and business owners. Each episode features a candid conversation about their journey, exploring one failure, one success, and the invaluable lessons learned along the way.
Hosted by Dr. Thomas Trautmann, this podcast aims to uncover the strategies that drive real business growth and success. Whether you're an aspiring entrepreneur or a seasoned executive, tune in to gain insights that can help you ethically persuade and achieve your business goals.
When you know from the start that your life won't be the one your parents thought for you, when you grab crazy opportunities and use your guts to drive you, you get the amazing life of Richard Blank! Learn his amazing lessons in this episode!
https://youtu.be/b6qjFonXQxg
Married Business Owner Get More! Trust, Success and Fun from your couple, clients and crew thanks to actionable Brain Science
Triumph and Trials: Business Wins and Lessons
By Thomas - Happy Brains
Welcome to Triumph and Trials: Business Wins and Lessons
Lessons from the Path to Success
Hey there fellow CEO, Executive, Business Owner, welcome to Happy Brains, where your "What ifs?" become reality!
As a CEO, executive, or business owner, you understand the relentless demands of leading an organization while striving for personal fulfillment. The challenges of balancing growth, achievement, and retention can often feel overwhelming. But there is a way to Get More! without losing reputation nor resources!
Actionable Brain Science has been created to address these deep-seated frustrations and drive meaningful progress in both your professional and personal life.
In today's competitive business environment, it's not enough to merely keep up; you need to excel. This means continuously expanding your influence, accomplishing ambitious goals, and securing the future of your business and personal endeavors. However, this journey is fraught with subconscious fears and frustrations that can impede your progress.
Discover the three core principles:
Get More: Satisfy your desire for growth, recognition, and progress. CEOs and business owners are often driven by the need to expand their influence and see tangible results. By addressing the frustration of unfulfilled potential, you can achieve greater recognition and substantial growth.
Achieve More: Fulfill your inherent drive to accomplish significant goals and overcome challenges. The fear of underachievement or wasted potential can be paralyzing. Our approach helps you set and achieve high standards, proving your resilience and capability in the face of business obstacles.
Retain More: Secure the stability and long-term success you strive for. The fear of losing what you've built, whether it's financial security, key talent, or market position, is a common concern. By focusing on retention strategies, you can ensure ongoing success and stability for your business and personal life.
Your Brain
The human brain
For you to Get More! Trust, Success and Fun ... it all starts in your brain! You have been told a lot of things through life, you have been asked to learn, memorize through your school/studies times but none ever told you HOW TO MAKE THE DECISIONS for you to GET MORE!
None told you how to drive your decisions neither how to ETHICALLY PERSUADE others. None told you how to keep the fast decision maker in your brain, running on primal processes, under control. None told you how to trigger the rational part of your brain.
Why? Because hidding this from you ensures that you will follow the established rules and stay within the herd!
You want to Get More!? Now is the time to dive into the secret brain techniques and become a HAPPY BRAIN!
Learn more here!
Happy Brains is the home of the IMPACT System!
Inspire: Cultivate a constant source of inspiration for your clients and partners by leading by example, motivating through your vision and passion.
Market: Implement innovative marketing strategies, based on brain science that capture attention and establish a significant presence in your target market.
Profit: Optimize your mindset towards money to embrace abundance, ensuring the financial growth of your business.
Attract: Naturally attract clients and opportunities by using brain science principles to create irresistible messages and offers.
Convert: Turn prospects into loyal customers through ethical persuasion techniques, based on a deep understanding of neural decision-making.
Trust: Build lasting relationships based on trust, by being open, honest, and consistent in all your interactions, resonating with their brains.
Your Happy Tribe Builder
Your smile is my energy!
My name is Thomas Trautmann, providing you with unique content and services to Get More! is my goal.
As an entrepreneur for years, I had many ups and downs, successes and failures, just like you, but I have a secret tool you don't have ... yet!
Following scientific studies in the fields of artificial intelligence, and an engineering degree, my career was oriented towards marketing and sales. After a few years, I became a Certified Neuromarketing Instructor, using the latest brain and decision-making science, improving my clients’ businesses’ marketing, sales and strategies.
During these few years teaching and conducting NeuroMarketing projects, I studied the differences between male and female brains to help me improve my relationship and my teachings. Thus was born the NeuroCouple concept, accompanied by my first book on the subject, helping women and men enjoy better relationships thanks to brain science.
It was then that it became clear to me that those who deserved the most access to all this knowledge were the people wanting to genuinely help other people reach the best decisions: ENTREPRENEURS. And so was born the Ethical Persuader System, followed by the Decision Hack System.
I give workshops, trainings and seminars for companies and individuals. And I am also a speaker at conferences all around the world, to help people like you, make the best decisions to Get More! and become the Ethical Persuader.What drives me? Your smile! To see that you found a new way to be happy in your couple, in your job, in your life.
Your smile is a facial expression and as such is driven by your brain! See, I told you I love brains!
During my whole career, which I started as a computer engineer investigating the way people were thinking and writing software, I always had a passion for what makes us be who we are.
When it comes to my career in Marketing and Sales I always had a strong passion for understanding what make the products and businesses I manage unique, and focused towards their customers, uncovering their hidden motivations and desires. This has allowed me to build very strong ties with my own business customers and strengthen their competitive advantage.
Over the last years after having spend over 25 years in engineering and marketing with both high tech and industrial companies such as Robert Bosch, Hewlett-Packard, AOL, Steelcase and Sapa Building Systems, I’ve joined SalesBrain, the first NeuroMarketing agency. Over the last couple of years I noticed that many parts of neuroscience could not only used for marketing, sales, management or strategy, but could be very useful in your personal life, in your love life .
Born in Switzerland of German descent, I have lived in Belgium, France, and Ireland, and consider myself a European citizen.
I am living with my second wife for more than 10 years and have 5 kids (2 from a past life, and 3 with my wife), which gives me a great perspective on what love life is about.
I graduated in Computer Engineering, hold a Master Sc. in Artificial Intelligence and Algorithmic and a PhD in Artificial Neural Networks.[:fr]
Ce qui me motive ? Votre sourire ! Vous voir heureux d’avoir trouvé une nouvelle méthode pour plus de joie dans votre couple, votre travail, votre vie.
Votre sourire est une expression faciale qui est pilotée par votre cerveau ! Vous voyez ? Je vous avais dit que j’adore les cerveaux !
Durant toute ma carrière, qui à débutée comme ingénieur en informatique à décortiquer le raisonnement des autres lors de l’écriture de leur programmes, je me suis toujours passionné pour ce qui fait de nous qui nous sommes.
Pour ce qui est de ma carrière dans le Marketing et la Vente, j’ai toujours eu une forte passion pour comprendre ce qui rend des produits, ou une entreprise, uniques et focalisés vers les clients, afin de comprendre leurs motivations cachées et leurs désirs. Ceci m’a permis de construire des liens très étroits avec mes propres clients tout en renforçant leur avantage compétitif.
Au cours des 25 dernières années passées dans l’ingénierie puis le marketing et la vente, aussi bien dans des entreprises de high-tech qu’industrielles, comme Robert Bosch, Hewlett-Packard, AOL, Steelcase et Sapa Building Systems, j’ai pu apprendre de sur nous en regardant les gens à l’œuvre. Puis j’ai rejoint comme partenaire SalesBrain, qui est la première agence de NeuroMarketing. Ces dernières années passées dans l’application des neurosciences au marketing, à la vente et à la stratégie m’ont fait réaliser qu’il pourrait être fort utile d’appliquer les neurosciences à votre vie personnelle, à votre vie amoureuse.
Né en Suisse de parents allemands, j’ai vécu en Belgique, Irlande et en France, je me considère comme un citoyen européen.
Je vis depuis plus de dix ans avec mon épouse et ai 5 enfants (2 d’un premier mariage et 3 avec mon épouse), ce qui me donne une belle perspective sur la vie de couple.
Je suis diplômé comme Ingénieur en Informatique et possède un DEA en Intelligence Artificielle et Algorithmique ainsi qu’un Doctorat en Réseaux de Neurones Artificiels.[:]
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Triumph and Trials, Business Wins and Lessons, Dr. Thomas Trautmann, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#TriumphandTrialsBusinessWinsandLessons #DrThomasTrautmann #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Hosted by Dr. Thomas Trautmann. Triumph and Trials: Business Wins and Lessons guest Richard Blank
https://youtu.be/b6qjFonXQxg
扭計色｛魔術方塊｝一分鐘：調位理論2：三粒調位：一打走二，三打走一
Rubik's Cube for a Minute: Permutation Theory 1:
Permutation of three cubies: 1 kicks 2 out, 3 kicks 1 out
聲明：平常說「一打二，三打一」，標題為湊四字才多說「走」。
教我用甲、乙、甲反、乙反(A B A' B')來做「中心點」(Dots)的貴人說，
因為甲與乙重疊［打疊（音沓）］的地方，只有一（╳格）顆［粒］，
所以進了交叉位的小方塊［色仔］，會從另一邊［第便］出來，
而不進交叉點的，最後就會全再［翻二］回［翻一］家。
那麼你看着：一（右中）、二（前中）、三（上中）。
一打二：甲（二上(2U)）；三打一：乙（二右反(2R')）。
然後，甲反（二上反(2U')）、乙反（二右(2R)）。
這樣就能做出「中心點」。
這個做法，是與（把魔術方塊［扭計色］轉成白色在上面），
用「框花樣」做「中心點」的做法（見《框花樣》），是一模一樣的。
參考：教學影片（國語，2分36秒到8分44秒）：
Commutator , 魔術方塊一切的基礎！
https://www.youtube.com/watch?v=EVI1ug0Wo5k&t=156s
扭計色｛魔術方塊｝一分鐘：調位理論1：三粒調位：甲乙反反
Rubik's Cube for a Minute: Permutation Theory 1:
Permutation of three cubies: A B A' B'
聲明：平常說「甲、乙、甲反、乙反」，標題為湊四字才只說「反」。
首先要感謝一位貴人，他用轉［扭］中間這一層，
來解釋「中心點」(Dots)給我聽。
本來，面塊（中心塊）［面粒（面塊）］是不可動的，
所以我覺得，轉中間這一層是打暴力球［打矛波］。
但是能用來解釋換位［調位］理論。
換位理論是三顆［粒］換位：一（右中）、二（前中）、三（上中）。
它的做法，就是甲乙反反。也就是：甲這一面：二上(2U)（註一）；
乙這一面：二右反(2R')；然後反回［翻］甲這一面：二上反(2U')；
然後反回另一面（乙面）：二右(2R)。
這樣就能把這三顆換位。也就是：一跑來二這裏，二跑來三這裏。
但是三呢，不是直接［就噉］跑來一這裏，而是經過二跑來一這裏。
所以你看回白色這個標章，就是向着這面的（頂部向着紅色）。
這個做法（現在把魔術方塊［扭計色］轉成白色在上面），
就與之前介紹「中心點」的做法（見《框花樣》），是一模一樣的。
註一：這個轉［扭］法有數種叫法。「二上(2U)」是指「從上面算起第二層」(2nd layer from the Up face)。
Trench Leadership: A Podcast From the Front. EP64 hosted by Simon Kardynal. Putting Fear Into Perspective featuring Richard Blank
HELPING EMERGING LEADERS BUILD UPON THEIR LEADERSHIP FOUNDATION.Emerging leaders carry the burden of leading ‘in the trenches’, often feeling overwhelmed as they travel along their new role as the leader. In Trench Leadership: A Podcast From the Front, I use my personal and professional experience, my education (Master of Arts in Leadership), and guests to provide advice, inspiration, and practical tools to help emerging leaders find their path right in the trenches, helping them be the leader they want to be.
Fear is the most basic of human instincts. We need it to tell us when to be cognizant of impending danger.
The challenge with fear is that it can, and wants to, take over. Fear wants to keep us inside our comfort zones, keep us safe, secure in the knowledge that if we don’t push ourselves, we can’t get hurt.
But the question is, how can we, as leaders, harness the power of fear to not only survive, but thrive?
And so, in this episode, you’ll hear from Richard Blank, CEO for Costa Rica’s Call Centre, who will talk about his experiences with fear in the workplace. Richard will use his personal and professional examples to talk about how emerging leaders can live with their fear, use it to create strong and powerful teams. Lastly, Richard will give practical advice to leaders so they can use their fear to help themselves and their teams thrive.
https://youtu.be/T6NFa3z5Xgc?si=Wc8z-QiLXTwd7FNk
My Professional Background
I’m a Canadian, eh! who retired from the Canadian Armed Forces as an aircraft maintenance superintendent at the rank of Master Warrant Officer. I completed 26+ in the regular force, experiencing multiple postings, exercises, and domestic and international deployments.
I’ve since joined the RCAF Reserves, humbled to be the Squadron Warrant Officer with 412 (T) Sqn, located in Canada’s national capital city, Ottawa, Ontario.
I also work as a contract manager at a Canadian contracting company called Calian Group Inc., providing contract management services to contractors and clients.
I hold a Master of Arts in Leadership degree from Royal Roads University where I found my passion to help emerging leaders create strong foundations as they embark on their leadership journey.
About Me Personally
I’m a father and husband who lives in Ottawa, Ontario, Canada. My daughter is in university and she wants to become a veterinarian. Her intense dedication and passion for wanting to help animals is fuelling her, and she is on her way to achieving that goal.
My wife is a Senior Non-Commissioned Member in the Royal Canadian Air Force and has split her time between being a reservist and regular force member, and putting up with my non-stop ideas.
My passions include being a private pilot, runner, building custom poker tables, and riding my motorcycle.
I also enjoy speaking to anyone that will listen about the benefits of education (formal and informal) for leaders at all levels.
Formal Leadership Education - Royal Roads University and the Master of Arts in Leadership Degree Program
Listeners of the show will have heard, often, that my path to creating this podcast, my passion to help emerging leaders, started with my acceptance in the Master of Arts in Leadership program at Royal Roads University.
A fun fact is that many people have seen part of the Royal Roads campus without even knowing it. How so? If you are an MCU or Deadpool fan, then you have seen Royal Roads. The X-Men’s secret headquarters is none other Hatley castle, which is one of the centrepieces of the campus at RRU. Google it, you’ll see the castle, pretty neat, huh?
The International Society of Military Sciences (ISMS)
The purpose of this organisation is to build a network for the creation, development, exchange and diffusion of research and knowledge about war, conflict management and peace support efforts. The society hosts an annual conference, and one or more workshops per year.
The ISMS is helping to strengthen NCM corps, providing a means for international military academies to cooperate in the development of Non-Commissioned Members (NCM).
For me, the ISMS helps me continue to advocate for NCM, specifically within the Canadian Armed Forces.
Mindfulness Techniques
Listen, we get it. Everyone says that to be an effective leaders, we need to manage our stress. And ‘they’ aren’t wrong, but the missing component is that relieving that stress usually means a release long after the stressful moment has passed by.
Trench Leadership: A Podcast From the Front is humbled to have been listed as #8 for Canadian leadership-themed podcasts for 2022.
I have spent my professional career in the Canadian Armed Forces for over 26 years in the regular force. In 2020, I retired to take on a new role with the Calian Group as a Contract Manager. In 2022, I re-joined the CAF as a Primary Reservist, humbly taking the role as Squadron Warrant Officer at 412 (Transport) Squadron.
I joined the Canadian Armed Forces in 1994 as an infantry soldier; however, in 1999, I switched to the Royal Canadian Air Force as an Aircraft Structures Technician (think auto body for airplanes but much cooler). In 2021, I retired as an Aircraft Maintenance Superintendent with the rank of Master Warrant Officer, employed as a Career Manager. I was responsible for the career management of approximately 1,145 people. I was also responsible to ensure that the right people, with the right qualifications, were placed within the right squadrons at the right time.
Due to my organizational skills, I excel in high-stress environments where I thrive on the challenge of solving complex problems on time and within budget.
I am adept at drafting clear and concise documentation. I am a skilled orator who is often requested by my higher chain of command to deliver briefings and speeches to small and large groups of people.
I am officially bilingual (French and English). I hold a Government of Canada accredited second language profile (French) of C- Comprehension, B - Writing, B - Oral Interaction. I am able to easily converse in both languages and I can prepare comprehensive reports in either language.
I have experience as a program manager where I was responsible for budgetary requirements, project milestones and collaborating with stakeholders from many different organizations.
In 2021, I completed a Master of Arts in Leadership from Royal Roads University. It is this education, coupled with the extensive leadership experience that has made me the adaptable, clear thinking, reliable leader and father that I am today.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Trench Leadership, Simon Kardynal, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#TrenchLeadership #SimonKardynal #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Trench Leadership: A Podcast From the Front. Hosted by Simon Kardynal. EP64 featuring Richard Blank.
https://youtu.be/T6NFa3z5Xgc?si=Wc8z-QiLXTwd7FNk
Trench Leadership: A Podcast From the Front. EP64 hosted by Simon Kardynal. Putting Fear Into Perspective featuring Richard Blank
HELPING EMERGING LEADERS BUILD UPON THEIR LEADERSHIP FOUNDATION.Emerging leaders carry the burden of leading ‘in the trenches’, often feeling overwhelmed as they travel along their new role as the leader. In Trench Leadership: A Podcast From the Front, I use my personal and professional experience, my education (Master of Arts in Leadership), and guests to provide advice, inspiration, and practical tools to help emerging leaders find their path right in the trenches, helping them be the leader they want to be.
Fear is the most basic of human instincts. We need it to tell us when to be cognizant of impending danger.
The challenge with fear is that it can, and wants to, take over. Fear wants to keep us inside our comfort zones, keep us safe, secure in the knowledge that if we don’t push ourselves, we can’t get hurt.
But the question is, how can we, as leaders, harness the power of fear to not only survive, but thrive?
And so, in this episode, you’ll hear from Richard Blank, CEO for Costa Rica’s Call Centre, who will talk about his experiences with fear in the workplace. Richard will use his personal and professional examples to talk about how emerging leaders can live with their fear, use it to create strong and powerful teams. Lastly, Richard will give practical advice to leaders so they can use their fear to help themselves and their teams thrive.
https://youtu.be/T6NFa3z5Xgc?si=Wc8z-QiLXTwd7FNk
My Professional Background
I’m a Canadian, eh! who retired from the Canadian Armed Forces as an aircraft maintenance superintendent at the rank of Master Warrant Officer. I completed 26+ in the regular force, experiencing multiple postings, exercises, and domestic and international deployments.
I’ve since joined the RCAF Reserves, humbled to be the Squadron Warrant Officer with 412 (T) Sqn, located in Canada’s national capital city, Ottawa, Ontario.
I also work as a contract manager at a Canadian contracting company called Calian Group Inc., providing contract management services to contractors and clients.
I hold a Master of Arts in Leadership degree from Royal Roads University where I found my passion to help emerging leaders create strong foundations as they embark on their leadership journey.
About Me Personally
I’m a father and husband who lives in Ottawa, Ontario, Canada. My daughter is in university and she wants to become a veterinarian. Her intense dedication and passion for wanting to help animals is fuelling her, and she is on her way to achieving that goal.
My wife is a Senior Non-Commissioned Member in the Royal Canadian Air Force and has split her time between being a reservist and regular force member, and putting up with my non-stop ideas.
My passions include being a private pilot, runner, building custom poker tables, and riding my motorcycle.
I also enjoy speaking to anyone that will listen about the benefits of education (formal and informal) for leaders at all levels.
Formal Leadership Education - Royal Roads University and the Master of Arts in Leadership Degree Program
Listeners of the show will have heard, often, that my path to creating this podcast, my passion to help emerging leaders, started with my acceptance in the Master of Arts in Leadership program at Royal Roads University.
A fun fact is that many people have seen part of the Royal Roads campus without even knowing it. How so? If you are an MCU or Deadpool fan, then you have seen Royal Roads. The X-Men’s secret headquarters is none other Hatley castle, which is one of the centrepieces of the campus at RRU. Google it, you’ll see the castle, pretty neat, huh?
The International Society of Military Sciences (ISMS)
The purpose of this organisation is to build a network for the creation, development, exchange and diffusion of research and knowledge about war, conflict management and peace support efforts. The society hosts an annual conference, and one or more workshops per year.
The ISMS is helping to strengthen NCM corps, providing a means for international military academies to cooperate in the development of Non-Commissioned Members (NCM).
For me, the ISMS helps me continue to advocate for NCM, specifically within the Canadian Armed Forces.
Mindfulness Techniques
Listen, we get it. Everyone says that to be an effective leaders, we need to manage our stress. And ‘they’ aren’t wrong, but the missing component is that relieving that stress usually means a release long after the stressful moment has passed by.
Trench Leadership: A Podcast From the Front is humbled to have been listed as #8 for Canadian leadership-themed podcasts for 2022.
I have spent my professional career in the Canadian Armed Forces for over 26 years in the regular force. In 2020, I retired to take on a new role with the Calian Group as a Contract Manager. In 2022, I re-joined the CAF as a Primary Reservist, humbly taking the role as Squadron Warrant Officer at 412 (Transport) Squadron.
I joined the Canadian Armed Forces in 1994 as an infantry soldier; however, in 1999, I switched to the Royal Canadian Air Force as an Aircraft Structures Technician (think auto body for airplanes but much cooler). In 2021, I retired as an Aircraft Maintenance Superintendent with the rank of Master Warrant Officer, employed as a Career Manager. I was responsible for the career management of approximately 1,145 people. I was also responsible to ensure that the right people, with the right qualifications, were placed within the right squadrons at the right time.
Due to my organizational skills, I excel in high-stress environments where I thrive on the challenge of solving complex problems on time and within budget.
I am adept at drafting clear and concise documentation. I am a skilled orator who is often requested by my higher chain of command to deliver briefings and speeches to small and large groups of people.
I am officially bilingual (French and English). I hold a Government of Canada accredited second language profile (French) of C- Comprehension, B - Writing, B - Oral Interaction. I am able to easily converse in both languages and I can prepare comprehensive reports in either language.
I have experience as a program manager where I was responsible for budgetary requirements, project milestones and collaborating with stakeholders from many different organizations.
In 2021, I completed a Master of Arts in Leadership from Royal Roads University. It is this education, coupled with the extensive leadership experience that has made me the adaptable, clear thinking, reliable leader and father that I am today.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Trench Leadership, Simon Kardynal, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#TrenchLeadership #SimonKardynal #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Trench Leadership: A Podcast From the Front. Hosted by Simon Kardynal. EP64 featuring Richard Blank.
https://youtu.be/T6NFa3z5Xgc?si=Wc8z-QiLXTwd7FNk
Trench Leadership: A Podcast From the Front. EP64 hosted by Simon Kardynal. Putting Fear Into Perspective featuring Richard Blank
HELPING EMERGING LEADERS BUILD UPON THEIR LEADERSHIP FOUNDATION.Emerging leaders carry the burden of leading ‘in the trenches’, often feeling overwhelmed as they travel along their new role as the leader. In Trench Leadership: A Podcast From the Front, I use my personal and professional experience, my education (Master of Arts in Leadership), and guests to provide advice, inspiration, and practical tools to help emerging leaders find their path right in the trenches, helping them be the leader they want to be.
Fear is the most basic of human instincts. We need it to tell us when to be cognizant of impending danger.
The challenge with fear is that it can, and wants to, take over. Fear wants to keep us inside our comfort zones, keep us safe, secure in the knowledge that if we don’t push ourselves, we can’t get hurt.
But the question is, how can we, as leaders, harness the power of fear to not only survive, but thrive?
And so, in this episode, you’ll hear from Richard Blank, CEO for Costa Rica’s Call Centre, who will talk about his experiences with fear in the workplace. Richard will use his personal and professional examples to talk about how emerging leaders can live with their fear, use it to create strong and powerful teams. Lastly, Richard will give practical advice to leaders so they can use their fear to help themselves and their teams thrive.
https://youtu.be/T6NFa3z5Xgc?si=Wc8z-QiLXTwd7FNk
My Professional Background
I’m a Canadian, eh! who retired from the Canadian Armed Forces as an aircraft maintenance superintendent at the rank of Master Warrant Officer. I completed 26+ in the regular force, experiencing multiple postings, exercises, and domestic and international deployments.
I’ve since joined the RCAF Reserves, humbled to be the Squadron Warrant Officer with 412 (T) Sqn, located in Canada’s national capital city, Ottawa, Ontario.
I also work as a contract manager at a Canadian contracting company called Calian Group Inc., providing contract management services to contractors and clients.
I hold a Master of Arts in Leadership degree from Royal Roads University where I found my passion to help emerging leaders create strong foundations as they embark on their leadership journey.
About Me Personally
I’m a father and husband who lives in Ottawa, Ontario, Canada. My daughter is in university and she wants to become a veterinarian. Her intense dedication and passion for wanting to help animals is fuelling her, and she is on her way to achieving that goal.
My wife is a Senior Non-Commissioned Member in the Royal Canadian Air Force and has split her time between being a reservist and regular force member, and putting up with my non-stop ideas.
My passions include being a private pilot, runner, building custom poker tables, and riding my motorcycle.
I also enjoy speaking to anyone that will listen about the benefits of education (formal and informal) for leaders at all levels.
Formal Leadership Education - Royal Roads University and the Master of Arts in Leadership Degree Program
Listeners of the show will have heard, often, that my path to creating this podcast, my passion to help emerging leaders, started with my acceptance in the Master of Arts in Leadership program at Royal Roads University.
A fun fact is that many people have seen part of the Royal Roads campus without even knowing it. How so? If you are an MCU or Deadpool fan, then you have seen Royal Roads. The X-Men’s secret headquarters is none other Hatley castle, which is one of the centrepieces of the campus at RRU. Google it, you’ll see the castle, pretty neat, huh?
The International Society of Military Sciences (ISMS)
The purpose of this organisation is to build a network for the creation, development, exchange and diffusion of research and knowledge about war, conflict management and peace support efforts. The society hosts an annual conference, and one or more workshops per year.
The ISMS is helping to strengthen NCM corps, providing a means for international military academies to cooperate in the development of Non-Commissioned Members (NCM).
For me, the ISMS helps me continue to advocate for NCM, specifically within the Canadian Armed Forces.
Mindfulness Techniques
Listen, we get it. Everyone says that to be an effective leaders, we need to manage our stress. And ‘they’ aren’t wrong, but the missing component is that relieving that stress usually means a release long after the stressful moment has passed by.
Trench Leadership: A Podcast From the Front is humbled to have been listed as #8 for Canadian leadership-themed podcasts for 2022.
I have spent my professional career in the Canadian Armed Forces for over 26 years in the regular force. In 2020, I retired to take on a new role with the Calian Group as a Contract Manager. In 2022, I re-joined the CAF as a Primary Reservist, humbly taking the role as Squadron Warrant Officer at 412 (Transport) Squadron.
I joined the Canadian Armed Forces in 1994 as an infantry soldier; however, in 1999, I switched to the Royal Canadian Air Force as an Aircraft Structures Technician (think auto body for airplanes but much cooler). In 2021, I retired as an Aircraft Maintenance Superintendent with the rank of Master Warrant Officer, employed as a Career Manager. I was responsible for the career management of approximately 1,145 people. I was also responsible to ensure that the right people, with the right qualifications, were placed within the right squadrons at the right time.
Due to my organizational skills, I excel in high-stress environments where I thrive on the challenge of solving complex problems on time and within budget.
I am adept at drafting clear and concise documentation. I am a skilled orator who is often requested by my higher chain of command to deliver briefings and speeches to small and large groups of people.
I am officially bilingual (French and English). I hold a Government of Canada accredited second language profile (French) of C- Comprehension, B - Writing, B - Oral Interaction. I am able to easily converse in both languages and I can prepare comprehensive reports in either language.
I have experience as a program manager where I was responsible for budgetary requirements, project milestones and collaborating with stakeholders from many different organizations.
In 2021, I completed a Master of Arts in Leadership from Royal Roads University. It is this education, coupled with the extensive leadership experience that has made me the adaptable, clear thinking, reliable leader and father that I am today.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Trench Leadership, Simon Kardynal, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#TrenchLeadership #SimonKardynal #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Trench Leadership: A Podcast From the Front. Hosted by Simon Kardynal. EP64 featuring Richard Blank.
https://youtu.be/T6NFa3z5Xgc?si=Wc8z-QiLXTwd7FNk
Slovenska ZLOČINSKA BOLEZEN se nahaja v glavah KUČANOVIH PODPORNIKOV KI SO IN KI ŠE NAPREJ Z POMOČJO HRVATOV KRADEJO ŽIVLJENJA PREKO PSIHIATRIJE https://ausertimes.blogspot.com/2024/10/velika-hrvatska-kje-se-nahaja-zlocinska.html
