The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Cracking The Entrepreneur Bottleneck with Laurent Notin. A business created on grit by Richard Blank
Interviews, Cracking The Entrepreneur Bottleneck. A successful business needs consistency and grit.
The Secrets of Business Growth from 16 Years of Successful Entrepreneurship with Richard Blank
https://youtu.be/XVp40w1oBm4
Laurent Notin is a Coach to entrepreneurs, start-up mentor, and the host of Inter:views, Cracking The Entrepreneurship Code podcast.
Being an entrepreneur is a calling. You either have it in you, or you don’t. There's no alternative. And it’s one of the hardest jobs!
You’ve got to wear many hats, acquire many skills, and make many decisions – fast. All whilst under extreme pressure to deliver quality work for your clients, take care of your employees, and ensure you don’t run out of cash flow.
Your biggest risk?
Becoming the bottleneck in your business.
Many people will tell you it’s cash flow or unsuccessful marketing tactics. But it’s not.
Having run several SMEs and mentored hundreds of business owners – I can tell you - the biggest risk your business will ever face is YOU!
Why? Because as the entrepreneur, you are responsible for setting the company’s direction, ensuring everyone follows the course and delivers what’s promised.
Everything relies on you.
How much of the bottleneck in your business are you? Log on to my website and take The Bottleneck Index to find out.
Studying the data and analyzing the charts to decide which part of the business needs delegation could take much time, or the CEO's ego might be stopping them from letting go of certain weights in the business. In this episode with Richard Blank, he tells us how we can navigate that with his 16+ years of business experience.
100% of Entrepreneurs will eventually be the bottleneck in their business. Not just once, but several times!
The hardest bit? Identifying you're being one. The easy bit? Getting out of it. And that's all about awareness.
This podcast is dedicated to getting you unstuck as an entrepreneur. In each episode, I invite seasoned entrepreneurs to speak candidly about how they overcame being the bottleneck in their business.
I don't just hype up their success. I ask the questions you want the answers to but wouldn't dare ask!
By listening to these episodes, you'll discover what it means to be a bottleneck, how it manifests, and most importantly, how to get out of it.
This isn't fluff. We dive deep, get under the hood, and learn what it really takes to blast through the bottlenecks and scale a business.
A successful business needs consistency and grit from setbacks, letting go of some weights that make you become the bottleneck, embracing change through trials and error while having fun, and not being too hard on yourself.
However, most entrepreneurs still need help with this. Studying the data and analyzing the charts to decide which part of the business needs delegation could take much time, or the CEO's ego might be stopping them from letting go of certain weights in the business. In this episode with Richard Blank, he tells us how we can navigate that with his 16+ years of business experience.
Richard Blank has been the Chief Executive Officer of Costa Rica’s Call Center since 2008. He holds a bachelor's degree in Communication and Spanish from the University of Arizona and a language proficiency certificate from the University of Sevilla, Spain. He is a keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony.
In addition, he was inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students who plan on majoring in a world language at the university level.
Tune in.
Key Highlights from The Show
[03:40] Richard Blank & his collection of Pinball machines & antique Rockola Jukeboxes
[04:34] Richard’s passion for pinball games
[07:04] Bottlenecks in business explained
[10:58] Why Richards's Startup sucked
[16:35] How he deals with resistance to change in the call center business
[19:37] Why letting go was his hardest bottleneck
[25:49] Top 3 growth milestones for the growth of his business
[33:28] Practical recommendations to other entrepreneurs
[39:01] How to reach out and connect with Richard
[40:24] Wrap up and calls to action
Notable Quotes
Do not be too hard on yourself.
Bottleneck is really about letting go of certain weights in your business.
You are only as good as your options.
When you are vulnerable, you are powerful.
Being an entrepreneur isn't just a career; it's a calling that demands resilience, adaptability, and the courage to lead.
Yet, the journey comes with its unique challenges: Entrepreneurs juggle numerous roles, rapidly acquire diverse skills, and make critical decisions - fast - under the pressure of ensuring client satisfaction, employee welfare, and financial health.
It's no wonder that the most significant risk to your business is YOU! Not cash flow or marketing tactics.
It's the risk of becoming the bottleneck in your business.
With extensive experience running SMEs—spanning 150 employees across three countries—and coaching countless business owners, I've witnessed firsthand that the primary obstacle to a business's growth often lies within the entrepreneurs themselves. When you're stuck, your business mirrors your stagnation.
Do you recognize yourself here?
Cannot let go and have difficulties to delegate?
Lost in operational details, overlooking the strategic vision?
Sacrificing personal well-being and social time for work?
Constantly putting out fires instead of focusing on growth?
Disconnected from your customers and staff?
Giving more credit to the critical voice in your head?
Addressing these bottlenecks is where transformation begins.
As the Bottleneck Coach, I partner with entrepreneurs eager to thrive. Using effective questioning techniques, I help you step back and shift your perspective.
The myth that entrepreneurs must go it alone is pervasive yet unfounded. True progress requires the right mindset, actionable strategies, and sometimes, a guiding hand.
My aim? To equip you with the insights and tools to navigate past bottlenecks, unlock the full potential of your venture, and thrive.
Together, we can propel your business to new heights.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CrackingTheEntrepreneurBottleneck #Laurent Notin #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Cracking The Entrepreneur Bottleneck, Laurent Notin, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Cracking The Entrepreneur Bottleneck with Laurent Notin.. The Secrets of Business Growth with Richard Blank
https://youtu.be/XVp40w1oBm4
