Walk In Victory Podcast with Pastor NaRon Tillman.The gift of paying it forward with Richard Blank
Welcome to the Walk In Victory Podcast—where transformation meets inspiration, and every episode is a step closer to living your best life. But make no mistake: we're not just a podcast. We’re a family—a community bound by the shared pursuit of purpose, growth, and victory in every area of life. Powered by Principal Matters Production, Inc., our mission is to deliver content that not only informs but also transforms, equipping you with the tools to walk confidently in your victory.
The BEST Mindful Customer Care Tips & Experiences Ever
Customer Care can be a rollercoaster ride of frustration and disbelief however, in this Walk In Victory episode we dive into the BEST customer care experience tips ever! In this MUST WATCH podcast, we share unbelievable stories with our guest Richard Blank as we discuss beset service practices that will leave you and your business or organization with a great competitive advantage. The conversation delves deep into Blank's journey from Philadelphia to Costa Rica, overcoming challenges to establish a successful business. Blank shares insights on the importance of customer care, the value of effective communication, and the impact of empathetic service.
Join us as we explore real-life scenarios that demonstrate just how low customer care can sometimes go. Whether you're a customer who has faced similar issues or a business owner wanting to learn these best practices, this video is for you!
https://youtu.be/3UjZgAotjBs
00:00 Introduction to the Walk in Victory Podcast
00:37 NaRon Tillman on Transitioning Careers
06:49 The Importance of Customer Care
07:40 Guest Introduction: CEO of Costa Rica's Call Center
11:53 Building a Business from the Ground Up
15:40 Soft Skills and Customer Support Training
20:34 Competing with Industry Giants
24:29 Embracing New Opportunities in Costa Rica
28:08 Starting Fresh: Moving and Storage Tips
28:31 Customer Research Strategies
28:56 The Secret Sauce of Success
29:45 Mastering Phone Call Techniques
33:18 Cultural Nuances in Communication 39:17 Effective Training Methods
42:55 Balancing Work and Life
49:17 The Power of Second Chances
51:47 Final Thoughts and Inspirations
Join The Victory Walk
Why Join the Walk In Victory Family?
Walk In Victory isn’t just about listening; it’s about connecting with a movement. Led by NaRon Tillman, a visionary leader, pastor, mindfulness coach, and media mogul, our podcast dives deep into the intersection of spirituality, financial wisdom, mindfulness, and entrepreneurship. We tackle real-life issues with actionable advice, all grounded in strong spiritual principles that guide you toward holistic success.
Every episode is a carefully crafted conversation designed to inspire, uplift, and empower you. Whether you’re seeking guidance on how to navigate life’s challenges, tips to enhance your financial well-being, or practical steps to grow spiritually, Walk In Victory is your go-to source. Here, we believe that victory isn’t just an end goal—it’s a journey. And we’re committed to walking that journey with you, every step of the way.
A Family That Grows Together
When you tune into Walk In Victory, you’re not just listening to a podcast; you’re joining a supportive community that’s as invested in your growth as you are. Our listeners are family—connected by a shared belief in the power of faith, the importance of mindfulness, and the pursuit of purposeful living. We encourage you to engage, share your stories, and be an active part of our family because your victory is our victory.
Powered by Principal Matters Production, Inc.
The Walk In Victory Podcast is brought to you by Principal Matters Production, Inc., a powerhouse in creating content that educates, inspires, and empowers. With a commitment to excellence and a passion for uplifting voices, Principal Matters ensures that each episode of Walk In Victory is not just informative, but transformative.
So why wait? Dive into our episodes, engage with our community, and take the first step towards your next victory. At Walk In Victory, we’re not just talking about success—we’re walking in it, together.
NaRon Tillman is a multifaceted leader who merges spirituality, mindfulness, and media expertise to empower holistic growth. As the Pastor of One Ministries in NYC, a yoga & mindfulness coach (Director of Urban Yogis), and a media mogul (CEO of Principal Matters, Inc), NaRon delivers transformative content through the Walk In Victory Podcast.
With a deep understanding of the reformed gospel, NaRon offers practical advice on finance, entrepreneurship, and daily lifestyle enhancements. His mission is to inspire individuals to lead purpose-driven lives rooted in faith and financial wisdom.
Beyond his professional endeavors, NaRon is a husband of over 25 years with three children. He has a passion for music, having engaged in public performances as a singer, vocal coach, and director. NaRon is also a Knick, Mets, Jets, and Rangers fan, bringing his love for sports and victory into every aspect of his life.
Walk In Victory Podcast, NaRon Tillman, Host - Looking to build a brand and endure hardships? Do you want to grow your personal brand and understand how to build a brand? Then this is the perfect podcast for you. This is not your typical lame business talk.... come laugh, learn, and prepare for your Victory Walk.Walk In Victory Podcast will help you unlock your purpose with the power of listening. New York City's own NaRon Tillman, our host and creator of the Mindful Marketer training course, interviews with some of the worlds best, brightest, and most successful people. Subscribe now and begin your journey on our Victory Walk.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
NaRon Tillman, Walk In Victory Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#NaRonTillman #WalkInVictoryPodcast #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The gift of paying it forward with Richard Blank. Walk In Victory Podcast with Pastor NaRon Tillman.
https://youtu.be/3UjZgAotjBs
Walk In Victory Podcast with Pastor NaRon Tillman.The gift of paying it forward with Richard Blank
Welcome to the Walk In Victory Podcast—where transformation meets inspiration, and every episode is a step closer to living your best life. But make no mistake: we're not just a podcast. We’re a family—a community bound by the shared pursuit of purpose, growth, and victory in every area of life. Powered by Principal Matters Production, Inc., our mission is to deliver content that not only informs but also transforms, equipping you with the tools to walk confidently in your victory.
The BEST Mindful Customer Care Tips & Experiences Ever
Customer Care can be a rollercoaster ride of frustration and disbelief however, in this Walk In Victory episode we dive into the BEST customer care experience tips ever! In this MUST WATCH podcast, we share unbelievable stories with our guest Richard Blank as we discuss beset service practices that will leave you and your business or organization with a great competitive advantage. The conversation delves deep into Blank's journey from Philadelphia to Costa Rica, overcoming challenges to establish a successful business. Blank shares insights on the importance of customer care, the value of effective communication, and the impact of empathetic service.
Join us as we explore real-life scenarios that demonstrate just how low customer care can sometimes go. Whether you're a customer who has faced similar issues or a business owner wanting to learn these best practices, this video is for you!
https://youtu.be/3UjZgAotjBs
00:00 Introduction to the Walk in Victory Podcast
00:37 NaRon Tillman on Transitioning Careers
06:49 The Importance of Customer Care
07:40 Guest Introduction: CEO of Costa Rica's Call Center
11:53 Building a Business from the Ground Up
15:40 Soft Skills and Customer Support Training
20:34 Competing with Industry Giants
24:29 Embracing New Opportunities in Costa Rica
28:08 Starting Fresh: Moving and Storage Tips
28:31 Customer Research Strategies
28:56 The Secret Sauce of Success
29:45 Mastering Phone Call Techniques
33:18 Cultural Nuances in Communication 39:17 Effective Training Methods
42:55 Balancing Work and Life
49:17 The Power of Second Chances
51:47 Final Thoughts and Inspirations
Join The Victory Walk
Why Join the Walk In Victory Family?
Walk In Victory isn’t just about listening; it’s about connecting with a movement. Led by NaRon Tillman, a visionary leader, pastor, mindfulness coach, and media mogul, our podcast dives deep into the intersection of spirituality, financial wisdom, mindfulness, and entrepreneurship. We tackle real-life issues with actionable advice, all grounded in strong spiritual principles that guide you toward holistic success.
Every episode is a carefully crafted conversation designed to inspire, uplift, and empower you. Whether you’re seeking guidance on how to navigate life’s challenges, tips to enhance your financial well-being, or practical steps to grow spiritually, Walk In Victory is your go-to source. Here, we believe that victory isn’t just an end goal—it’s a journey. And we’re committed to walking that journey with you, every step of the way.
A Family That Grows Together
When you tune into Walk In Victory, you’re not just listening to a podcast; you’re joining a supportive community that’s as invested in your growth as you are. Our listeners are family—connected by a shared belief in the power of faith, the importance of mindfulness, and the pursuit of purposeful living. We encourage you to engage, share your stories, and be an active part of our family because your victory is our victory.
Powered by Principal Matters Production, Inc.
The Walk In Victory Podcast is brought to you by Principal Matters Production, Inc., a powerhouse in creating content that educates, inspires, and empowers. With a commitment to excellence and a passion for uplifting voices, Principal Matters ensures that each episode of Walk In Victory is not just informative, but transformative.
So why wait? Dive into our episodes, engage with our community, and take the first step towards your next victory. At Walk In Victory, we’re not just talking about success—we’re walking in it, together.
NaRon Tillman is a multifaceted leader who merges spirituality, mindfulness, and media expertise to empower holistic growth. As the Pastor of One Ministries in NYC, a yoga & mindfulness coach (Director of Urban Yogis), and a media mogul (CEO of Principal Matters, Inc), NaRon delivers transformative content through the Walk In Victory Podcast.
With a deep understanding of the reformed gospel, NaRon offers practical advice on finance, entrepreneurship, and daily lifestyle enhancements. His mission is to inspire individuals to lead purpose-driven lives rooted in faith and financial wisdom.
Beyond his professional endeavors, NaRon is a husband of over 25 years with three children. He has a passion for music, having engaged in public performances as a singer, vocal coach, and director. NaRon is also a Knick, Mets, Jets, and Rangers fan, bringing his love for sports and victory into every aspect of his life.
Walk In Victory Podcast, NaRon Tillman, Host - Looking to build a brand and endure hardships? Do you want to grow your personal brand and understand how to build a brand? Then this is the perfect podcast for you. This is not your typical lame business talk.... come laugh, learn, and prepare for your Victory Walk.Walk In Victory Podcast will help you unlock your purpose with the power of listening. New York City's own NaRon Tillman, our host and creator of the Mindful Marketer training course, interviews with some of the worlds best, brightest, and most successful people. Subscribe now and begin your journey on our Victory Walk.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
NaRon Tillman, Walk In Victory Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#NaRonTillman #WalkInVictoryPodcast #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The gift of paying it forward with Richard Blank. Walk In Victory Podcast with Pastor NaRon Tillman.
https://youtu.be/3UjZgAotjBs
Walk In Victory Podcast with Pastor NaRon Tillman.The gift of paying it forward with Richard Blank
Welcome to the Walk In Victory Podcast—where transformation meets inspiration, and every episode is a step closer to living your best life. But make no mistake: we're not just a podcast. We’re a family—a community bound by the shared pursuit of purpose, growth, and victory in every area of life. Powered by Principal Matters Production, Inc., our mission is to deliver content that not only informs but also transforms, equipping you with the tools to walk confidently in your victory.
The BEST Mindful Customer Care Tips & Experiences Ever
Customer Care can be a rollercoaster ride of frustration and disbelief however, in this Walk In Victory episode we dive into the BEST customer care experience tips ever! In this MUST WATCH podcast, we share unbelievable stories with our guest Richard Blank as we discuss beset service practices that will leave you and your business or organization with a great competitive advantage. The conversation delves deep into Blank's journey from Philadelphia to Costa Rica, overcoming challenges to establish a successful business. Blank shares insights on the importance of customer care, the value of effective communication, and the impact of empathetic service.
Join us as we explore real-life scenarios that demonstrate just how low customer care can sometimes go. Whether you're a customer who has faced similar issues or a business owner wanting to learn these best practices, this video is for you!
https://youtu.be/3UjZgAotjBs
00:00 Introduction to the Walk in Victory Podcast
00:37 NaRon Tillman on Transitioning Careers
06:49 The Importance of Customer Care
07:40 Guest Introduction: CEO of Costa Rica's Call Center
11:53 Building a Business from the Ground Up
15:40 Soft Skills and Customer Support Training
20:34 Competing with Industry Giants
24:29 Embracing New Opportunities in Costa Rica
28:08 Starting Fresh: Moving and Storage Tips
28:31 Customer Research Strategies
28:56 The Secret Sauce of Success
29:45 Mastering Phone Call Techniques
33:18 Cultural Nuances in Communication 39:17 Effective Training Methods
42:55 Balancing Work and Life
49:17 The Power of Second Chances
51:47 Final Thoughts and Inspirations
Join The Victory Walk
Why Join the Walk In Victory Family?
Walk In Victory isn’t just about listening; it’s about connecting with a movement. Led by NaRon Tillman, a visionary leader, pastor, mindfulness coach, and media mogul, our podcast dives deep into the intersection of spirituality, financial wisdom, mindfulness, and entrepreneurship. We tackle real-life issues with actionable advice, all grounded in strong spiritual principles that guide you toward holistic success.
Every episode is a carefully crafted conversation designed to inspire, uplift, and empower you. Whether you’re seeking guidance on how to navigate life’s challenges, tips to enhance your financial well-being, or practical steps to grow spiritually, Walk In Victory is your go-to source. Here, we believe that victory isn’t just an end goal—it’s a journey. And we’re committed to walking that journey with you, every step of the way.
A Family That Grows Together
When you tune into Walk In Victory, you’re not just listening to a podcast; you’re joining a supportive community that’s as invested in your growth as you are. Our listeners are family—connected by a shared belief in the power of faith, the importance of mindfulness, and the pursuit of purposeful living. We encourage you to engage, share your stories, and be an active part of our family because your victory is our victory.
Powered by Principal Matters Production, Inc.
The Walk In Victory Podcast is brought to you by Principal Matters Production, Inc., a powerhouse in creating content that educates, inspires, and empowers. With a commitment to excellence and a passion for uplifting voices, Principal Matters ensures that each episode of Walk In Victory is not just informative, but transformative.
So why wait? Dive into our episodes, engage with our community, and take the first step towards your next victory. At Walk In Victory, we’re not just talking about success—we’re walking in it, together.
NaRon Tillman is a multifaceted leader who merges spirituality, mindfulness, and media expertise to empower holistic growth. As the Pastor of One Ministries in NYC, a yoga & mindfulness coach (Director of Urban Yogis), and a media mogul (CEO of Principal Matters, Inc), NaRon delivers transformative content through the Walk In Victory Podcast.
With a deep understanding of the reformed gospel, NaRon offers practical advice on finance, entrepreneurship, and daily lifestyle enhancements. His mission is to inspire individuals to lead purpose-driven lives rooted in faith and financial wisdom.
Beyond his professional endeavors, NaRon is a husband of over 25 years with three children. He has a passion for music, having engaged in public performances as a singer, vocal coach, and director. NaRon is also a Knick, Mets, Jets, and Rangers fan, bringing his love for sports and victory into every aspect of his life.
Walk In Victory Podcast, NaRon Tillman, Host - Looking to build a brand and endure hardships? Do you want to grow your personal brand and understand how to build a brand? Then this is the perfect podcast for you. This is not your typical lame business talk.... come laugh, learn, and prepare for your Victory Walk.Walk In Victory Podcast will help you unlock your purpose with the power of listening. New York City's own NaRon Tillman, our host and creator of the Mindful Marketer training course, interviews with some of the worlds best, brightest, and most successful people. Subscribe now and begin your journey on our Victory Walk.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
NaRon Tillman, Walk In Victory Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#NaRonTillman #WalkInVictoryPodcast #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The gift of paying it forward with Richard Blank. Walk In Victory Podcast with Pastor NaRon Tillman.
https://youtu.be/3UjZgAotjBs
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Call Center Culture & Successful Phone Call with Richard Blank. The living numbers podcast #47
The interview podcast where successful people tell their stories to both teach and entertain. Expect laughter, life lessons, and a few numbers to tie it all together. Here the motto is, "Everyone is interesting if you ask the right questions."
Why is burnout destroying education?
This show is for exhausted educators who realize change is necessary to carry on in the field they love without sacrificing the life they live.
This show will teach you actionable steps to help you overcome burnout before it's too late, give you practical advice on how to avoid the pitfalls of being an educator, and help you uncover essential skills needed to be successful in the changing world of education.
Through parent calls, countless emails, and pointless meetings; Tony lives the difficult life of being a teacher, rather than waiting for help he's decided to use his experience (and the experience of others) to bring the help that's desperately needed to his fellow educators.
Did you know that Richard Blank (CEO at Costa Rica's Call Center) has the largest collection of American pinball in Costa Rica with an impressive row of 11 classic machines on free play? Not only that, but it's actually the only retro video arcade game room for employees in the BPO industry.
https://www.youtube.com/watch?v=9GrSSgJMBmU
Tune in every Monday and Thursday for impactful insights into overcoming burnout in the time it takes you to get ready for work.
CEO and Founder of Costa Rica Call Center joins the show
0:00 Pre-show
4:24 Intro
6:32 Mr. Telemundo In Costa Rica, Old School Convertible
16:49 Tri - Letter Athlete, Winning Mindset
27:15 Empathy, Gamification & TikTok
39:45 Top 5 Arcade Games
44:20 Synergy w/People
50:55 Double Down During Covid
54:58 3 Whats!? Unpopular Opinions, Life Changes & Advice
1:04:00 Where To Find Richard Blank
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Tony Rambles, The Living Numbers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#tonyrambles #thelivingnumberspodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Living Numbers Podcast hosted by teacher Tony Rambles. Call Center Culture with Richard Blank.
https://www.youtube.com/watch?v=9GrSSgJMBmU
Call Center Culture & Successful Phone Call with Richard Blank. The living numbers podcast #47
The interview podcast where successful people tell their stories to both teach and entertain. Expect laughter, life lessons, and a few numbers to tie it all together. Here the motto is, "Everyone is interesting if you ask the right questions."
Why is burnout destroying education?
This show is for exhausted educators who realize change is necessary to carry on in the field they love without sacrificing the life they live.
This show will teach you actionable steps to help you overcome burnout before it's too late, give you practical advice on how to avoid the pitfalls of being an educator, and help you uncover essential skills needed to be successful in the changing world of education.
Through parent calls, countless emails, and pointless meetings; Tony lives the difficult life of being a teacher, rather than waiting for help he's decided to use his experience (and the experience of others) to bring the help that's desperately needed to his fellow educators.
Did you know that Richard Blank (CEO at Costa Rica's Call Center) has the largest collection of American pinball in Costa Rica with an impressive row of 11 classic machines on free play? Not only that, but it's actually the only retro video arcade game room for employees in the BPO industry.
https://www.youtube.com/watch?v=9GrSSgJMBmU
Tune in every Monday and Thursday for impactful insights into overcoming burnout in the time it takes you to get ready for work.
CEO and Founder of Costa Rica Call Center joins the show
0:00 Pre-show
4:24 Intro
6:32 Mr. Telemundo In Costa Rica, Old School Convertible
16:49 Tri - Letter Athlete, Winning Mindset
27:15 Empathy, Gamification & TikTok
39:45 Top 5 Arcade Games
44:20 Synergy w/People
50:55 Double Down During Covid
54:58 3 Whats!? Unpopular Opinions, Life Changes & Advice
1:04:00 Where To Find Richard Blank
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Tony Rambles, The Living Numbers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#tonyrambles #thelivingnumberspodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Living Numbers Podcast hosted by teacher Tony Rambles. Call Center Culture with Richard Blank.
https://www.youtube.com/watch?v=9GrSSgJMBmU
Call Center Culture & Successful Phone Call with Richard Blank. The living numbers podcast #47
The interview podcast where successful people tell their stories to both teach and entertain. Expect laughter, life lessons, and a few numbers to tie it all together. Here the motto is, "Everyone is interesting if you ask the right questions."
Why is burnout destroying education?
This show is for exhausted educators who realize change is necessary to carry on in the field they love without sacrificing the life they live.
This show will teach you actionable steps to help you overcome burnout before it's too late, give you practical advice on how to avoid the pitfalls of being an educator, and help you uncover essential skills needed to be successful in the changing world of education.
Through parent calls, countless emails, and pointless meetings; Tony lives the difficult life of being a teacher, rather than waiting for help he's decided to use his experience (and the experience of others) to bring the help that's desperately needed to his fellow educators.
Did you know that Richard Blank (CEO at Costa Rica's Call Center) has the largest collection of American pinball in Costa Rica with an impressive row of 11 classic machines on free play? Not only that, but it's actually the only retro video arcade game room for employees in the BPO industry.
https://www.youtube.com/watch?v=9GrSSgJMBmU
Tune in every Monday and Thursday for impactful insights into overcoming burnout in the time it takes you to get ready for work.
CEO and Founder of Costa Rica Call Center joins the show
0:00 Pre-show
4:24 Intro
6:32 Mr. Telemundo In Costa Rica, Old School Convertible
16:49 Tri - Letter Athlete, Winning Mindset
27:15 Empathy, Gamification & TikTok
39:45 Top 5 Arcade Games
44:20 Synergy w/People
50:55 Double Down During Covid
54:58 3 Whats!? Unpopular Opinions, Life Changes & Advice
1:04:00 Where To Find Richard Blank
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Tony Rambles, The Living Numbers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#tonyrambles #thelivingnumberspodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Living Numbers Podcast hosted by teacher Tony Rambles. Call Center Culture with Richard Blank.
https://www.youtube.com/watch?v=9GrSSgJMBmU
Call Center Culture & Successful Phone Call with Richard Blank. The living numbers podcast #47
The interview podcast where successful people tell their stories to both teach and entertain. Expect laughter, life lessons, and a few numbers to tie it all together. Here the motto is, "Everyone is interesting if you ask the right questions."
Why is burnout destroying education?
This show is for exhausted educators who realize change is necessary to carry on in the field they love without sacrificing the life they live.
This show will teach you actionable steps to help you overcome burnout before it's too late, give you practical advice on how to avoid the pitfalls of being an educator, and help you uncover essential skills needed to be successful in the changing world of education.
Through parent calls, countless emails, and pointless meetings; Tony lives the difficult life of being a teacher, rather than waiting for help he's decided to use his experience (and the experience of others) to bring the help that's desperately needed to his fellow educators.
Did you know that Richard Blank (CEO at Costa Rica's Call Center) has the largest collection of American pinball in Costa Rica with an impressive row of 11 classic machines on free play? Not only that, but it's actually the only retro video arcade game room for employees in the BPO industry.
https://www.youtube.com/watch?v=9GrSSgJMBmU
Tune in every Monday and Thursday for impactful insights into overcoming burnout in the time it takes you to get ready for work.
CEO and Founder of Costa Rica Call Center joins the show
0:00 Pre-show
4:24 Intro
6:32 Mr. Telemundo In Costa Rica, Old School Convertible
16:49 Tri - Letter Athlete, Winning Mindset
27:15 Empathy, Gamification & TikTok
39:45 Top 5 Arcade Games
44:20 Synergy w/People
50:55 Double Down During Covid
54:58 3 Whats!? Unpopular Opinions, Life Changes & Advice
1:04:00 Where To Find Richard Blank
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Tony Rambles, The Living Numbers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#tonyrambles #thelivingnumberspodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Living Numbers Podcast hosted by teacher Tony Rambles. Call Center Culture with Richard Blank.
https://www.youtube.com/watch?v=9GrSSgJMBmU
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
