Tech Your Business Podcast by Peter Banigo. An Outsourcing Operations Overseas with Richard Blank.
Tech Your Business
A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology.
In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #27. Outsourcing Operations Overseas.
https://youtu.be/KyMPTWv_arc
Get tips on outsourcing operations overseas from call center expert Richard Blank of the Costa Rica Call Center!
In this episode, Richard shares 16+ years of lessons learned on managing remote teams effectively, competing with industry giants like Amazon, and the pros and cons of outsourcing vs handling operations in-house.
Gain insights into building company culture, empathy and flexibility when leveraging global talent to drive efficiency and results for your business!
Richard shares lessons learned from 16+ years running a call center abroad, including the importance of company culture, empathy, flexibility and frugality.
They discuss strategies for competing with industry giants, tips for effective remote team management, and the pros and cons of outsourcing vs handling operations in-house.
An insightful conversation on leveraging talent globally to improve efficiency and boost results!
Hosted by Peter, an accomplished tech and business expert, the 'Tech Your Business' podcast is your go-to resource for all things tech, business, and growth. Brought to you by Target ICT Ltd, a leading provider of innovative tech solutions and consulting services dedicated to empowering businesses to reach new heights.
If the Tech you use in your business overwhelms or frustrates you, if you want to learn about new ways to implement Technology to boost productivity and profitability without getting bogged down in technical jargon? This is the place for you.
Target ICT was launched in 2018 after the founder's journey through 8 years of running multiple businesses. While tech tools offer a distinct advantage to every business, they are often presented in a way that makes them difficult and overwhelming to adopt, with an overload of industry jargon. This creates a situation where clients are unable to fully utilize these tools due to the added complexity.
Target ICT was founded by someone who has owned both online and brick-and-mortar businesses and can fully empathize with the struggles and frustrations of fellow business owners. The Tech Your Business podcast was launched in 2022 as a free resource to help this demographic!
Target ICT was started to apply the founder's decade of experience in using Tech to stay ahead in business. If you are tired of Tech providers who don't understand the needs of your business, too good to be true guarantees and fancy, jargon-filled presentations from service providers who don't deliver, You are in the right place. We are registered with the Companies House in England and Wales
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
One windy day in February, 2018, while taking a stroll down New Walk in the middle of Leicester, our founder got the idea for Target ICT Ltd.
This was to combine his lifetime love for Technology, decade of starting businesses where technology gave an edge, ability to break down and communicate complex concepts simply as well as his love for problem solving.
The Problem
You start a business to render a service you're good at.
In today's world, you typically need technology to get things running more efficiently and you end up spending so much time picking the right Tech or fixing Tech that breaks (which it does all the time).
This can be a frustrating and time wasting experience for any business owner.
More Of The Problem
Many businesses turn to tech consultants for help. The issue? These consultants often have deep technical knowledge but lack business insight. This leads to communication gaps filled with jargon and solutions that don’t quite fit your needs. It’s a mismatch that costs time, money, and peace of mind.
About Us
After starting businesses in various continents in food, procurement, ecommerce, IT and Fashion over a decade where Tech was his unfair advantage, our founder saw the struggles others faced with technology. He started Target ICT to bridge this gap. We’re here to be your tech partner, speaking your language, and focusing on what matters most: your satisfaction. No jargon, just solutions that work for your business. We are registered with the Companies House in England and Wales with Company Number 11224642 and VAT Number GB 435228308.
Our Mission
At Target ICT, our mission is to empower businesses by making technology accessible and effective. We strive to provide clear, jargon-free communication and tailored solutions that meet the unique needs of each business, ensuring they can focus on what they do best.
Our Vision
Our vision is to be the leading tech partner for forward thinking businesses globally.
We aim to create a world where technology seamlessly supports business growth, innovation, and efficiency without causing stress or confusion..
Our Values
How We Work
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#techyourbusiness #PeterBanigo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
tech your business podcast, Peter Banigo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
An Outsourcing Operations Overseas with Richard Blank.Tech Your Business Podcast by Peter Banigo.
https://youtu.be/KyMPTWv_arc
Tech Your Business Podcast by Peter Banigo. An Outsourcing Operations Overseas with Richard Blank.
Tech Your Business
A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology.
In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #27. Outsourcing Operations Overseas.
https://youtu.be/KyMPTWv_arc
Get tips on outsourcing operations overseas from call center expert Richard Blank of the Costa Rica Call Center!
In this episode, Richard shares 16+ years of lessons learned on managing remote teams effectively, competing with industry giants like Amazon, and the pros and cons of outsourcing vs handling operations in-house.
Gain insights into building company culture, empathy and flexibility when leveraging global talent to drive efficiency and results for your business!
Richard shares lessons learned from 16+ years running a call center abroad, including the importance of company culture, empathy, flexibility and frugality.
They discuss strategies for competing with industry giants, tips for effective remote team management, and the pros and cons of outsourcing vs handling operations in-house.
An insightful conversation on leveraging talent globally to improve efficiency and boost results!
Hosted by Peter, an accomplished tech and business expert, the 'Tech Your Business' podcast is your go-to resource for all things tech, business, and growth. Brought to you by Target ICT Ltd, a leading provider of innovative tech solutions and consulting services dedicated to empowering businesses to reach new heights.
If the Tech you use in your business overwhelms or frustrates you, if you want to learn about new ways to implement Technology to boost productivity and profitability without getting bogged down in technical jargon? This is the place for you.
Target ICT was launched in 2018 after the founder's journey through 8 years of running multiple businesses. While tech tools offer a distinct advantage to every business, they are often presented in a way that makes them difficult and overwhelming to adopt, with an overload of industry jargon. This creates a situation where clients are unable to fully utilize these tools due to the added complexity.
Target ICT was founded by someone who has owned both online and brick-and-mortar businesses and can fully empathize with the struggles and frustrations of fellow business owners. The Tech Your Business podcast was launched in 2022 as a free resource to help this demographic!
Target ICT was started to apply the founder's decade of experience in using Tech to stay ahead in business. If you are tired of Tech providers who don't understand the needs of your business, too good to be true guarantees and fancy, jargon-filled presentations from service providers who don't deliver, You are in the right place. We are registered with the Companies House in England and Wales
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
One windy day in February, 2018, while taking a stroll down New Walk in the middle of Leicester, our founder got the idea for Target ICT Ltd.
This was to combine his lifetime love for Technology, decade of starting businesses where technology gave an edge, ability to break down and communicate complex concepts simply as well as his love for problem solving.
The Problem
You start a business to render a service you're good at.
In today's world, you typically need technology to get things running more efficiently and you end up spending so much time picking the right Tech or fixing Tech that breaks (which it does all the time).
This can be a frustrating and time wasting experience for any business owner.
More Of The Problem
Many businesses turn to tech consultants for help. The issue? These consultants often have deep technical knowledge but lack business insight. This leads to communication gaps filled with jargon and solutions that don’t quite fit your needs. It’s a mismatch that costs time, money, and peace of mind.
About Us
After starting businesses in various continents in food, procurement, ecommerce, IT and Fashion over a decade where Tech was his unfair advantage, our founder saw the struggles others faced with technology. He started Target ICT to bridge this gap. We’re here to be your tech partner, speaking your language, and focusing on what matters most: your satisfaction. No jargon, just solutions that work for your business. We are registered with the Companies House in England and Wales with Company Number 11224642 and VAT Number GB 435228308.
Our Mission
At Target ICT, our mission is to empower businesses by making technology accessible and effective. We strive to provide clear, jargon-free communication and tailored solutions that meet the unique needs of each business, ensuring they can focus on what they do best.
Our Vision
Our vision is to be the leading tech partner for forward thinking businesses globally.
We aim to create a world where technology seamlessly supports business growth, innovation, and efficiency without causing stress or confusion..
Our Values
How We Work
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#techyourbusiness #PeterBanigo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
tech your business podcast, Peter Banigo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
An Outsourcing Operations Overseas with Richard Blank.Tech Your Business Podcast by Peter Banigo.
https://youtu.be/KyMPTWv_arc
Tech Your Business Podcast by Peter Banigo. An Outsourcing Operations Overseas with Richard Blank.
Tech Your Business
A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology.
In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #27. Outsourcing Operations Overseas.
https://youtu.be/KyMPTWv_arc
Get tips on outsourcing operations overseas from call center expert Richard Blank of the Costa Rica Call Center!
In this episode, Richard shares 16+ years of lessons learned on managing remote teams effectively, competing with industry giants like Amazon, and the pros and cons of outsourcing vs handling operations in-house.
Gain insights into building company culture, empathy and flexibility when leveraging global talent to drive efficiency and results for your business!
Richard shares lessons learned from 16+ years running a call center abroad, including the importance of company culture, empathy, flexibility and frugality.
They discuss strategies for competing with industry giants, tips for effective remote team management, and the pros and cons of outsourcing vs handling operations in-house.
An insightful conversation on leveraging talent globally to improve efficiency and boost results!
Hosted by Peter, an accomplished tech and business expert, the 'Tech Your Business' podcast is your go-to resource for all things tech, business, and growth. Brought to you by Target ICT Ltd, a leading provider of innovative tech solutions and consulting services dedicated to empowering businesses to reach new heights.
If the Tech you use in your business overwhelms or frustrates you, if you want to learn about new ways to implement Technology to boost productivity and profitability without getting bogged down in technical jargon? This is the place for you.
Target ICT was launched in 2018 after the founder's journey through 8 years of running multiple businesses. While tech tools offer a distinct advantage to every business, they are often presented in a way that makes them difficult and overwhelming to adopt, with an overload of industry jargon. This creates a situation where clients are unable to fully utilize these tools due to the added complexity.
Target ICT was founded by someone who has owned both online and brick-and-mortar businesses and can fully empathize with the struggles and frustrations of fellow business owners. The Tech Your Business podcast was launched in 2022 as a free resource to help this demographic!
Target ICT was started to apply the founder's decade of experience in using Tech to stay ahead in business. If you are tired of Tech providers who don't understand the needs of your business, too good to be true guarantees and fancy, jargon-filled presentations from service providers who don't deliver, You are in the right place. We are registered with the Companies House in England and Wales
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
One windy day in February, 2018, while taking a stroll down New Walk in the middle of Leicester, our founder got the idea for Target ICT Ltd.
This was to combine his lifetime love for Technology, decade of starting businesses where technology gave an edge, ability to break down and communicate complex concepts simply as well as his love for problem solving.
The Problem
You start a business to render a service you're good at.
In today's world, you typically need technology to get things running more efficiently and you end up spending so much time picking the right Tech or fixing Tech that breaks (which it does all the time).
This can be a frustrating and time wasting experience for any business owner.
More Of The Problem
Many businesses turn to tech consultants for help. The issue? These consultants often have deep technical knowledge but lack business insight. This leads to communication gaps filled with jargon and solutions that don’t quite fit your needs. It’s a mismatch that costs time, money, and peace of mind.
About Us
After starting businesses in various continents in food, procurement, ecommerce, IT and Fashion over a decade where Tech was his unfair advantage, our founder saw the struggles others faced with technology. He started Target ICT to bridge this gap. We’re here to be your tech partner, speaking your language, and focusing on what matters most: your satisfaction. No jargon, just solutions that work for your business. We are registered with the Companies House in England and Wales with Company Number 11224642 and VAT Number GB 435228308.
Our Mission
At Target ICT, our mission is to empower businesses by making technology accessible and effective. We strive to provide clear, jargon-free communication and tailored solutions that meet the unique needs of each business, ensuring they can focus on what they do best.
Our Vision
Our vision is to be the leading tech partner for forward thinking businesses globally.
We aim to create a world where technology seamlessly supports business growth, innovation, and efficiency without causing stress or confusion..
Our Values
How We Work
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#techyourbusiness #PeterBanigo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
tech your business podcast, Peter Banigo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
An Outsourcing Operations Overseas with Richard Blank.Tech Your Business Podcast by Peter Banigo.
https://youtu.be/KyMPTWv_arc
Tech Your Business Podcast by Peter Banigo. An Outsourcing Operations Overseas with Richard Blank.
Tech Your Business
A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology.
In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #27. Outsourcing Operations Overseas.
https://youtu.be/KyMPTWv_arc
Get tips on outsourcing operations overseas from call center expert Richard Blank of the Costa Rica Call Center!
In this episode, Richard shares 16+ years of lessons learned on managing remote teams effectively, competing with industry giants like Amazon, and the pros and cons of outsourcing vs handling operations in-house.
Gain insights into building company culture, empathy and flexibility when leveraging global talent to drive efficiency and results for your business!
Richard shares lessons learned from 16+ years running a call center abroad, including the importance of company culture, empathy, flexibility and frugality.
They discuss strategies for competing with industry giants, tips for effective remote team management, and the pros and cons of outsourcing vs handling operations in-house.
An insightful conversation on leveraging talent globally to improve efficiency and boost results!
Hosted by Peter, an accomplished tech and business expert, the 'Tech Your Business' podcast is your go-to resource for all things tech, business, and growth. Brought to you by Target ICT Ltd, a leading provider of innovative tech solutions and consulting services dedicated to empowering businesses to reach new heights.
If the Tech you use in your business overwhelms or frustrates you, if you want to learn about new ways to implement Technology to boost productivity and profitability without getting bogged down in technical jargon? This is the place for you.
Target ICT was launched in 2018 after the founder's journey through 8 years of running multiple businesses. While tech tools offer a distinct advantage to every business, they are often presented in a way that makes them difficult and overwhelming to adopt, with an overload of industry jargon. This creates a situation where clients are unable to fully utilize these tools due to the added complexity.
Target ICT was founded by someone who has owned both online and brick-and-mortar businesses and can fully empathize with the struggles and frustrations of fellow business owners. The Tech Your Business podcast was launched in 2022 as a free resource to help this demographic!
Target ICT was started to apply the founder's decade of experience in using Tech to stay ahead in business. If you are tired of Tech providers who don't understand the needs of your business, too good to be true guarantees and fancy, jargon-filled presentations from service providers who don't deliver, You are in the right place. We are registered with the Companies House in England and Wales
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
One windy day in February, 2018, while taking a stroll down New Walk in the middle of Leicester, our founder got the idea for Target ICT Ltd.
This was to combine his lifetime love for Technology, decade of starting businesses where technology gave an edge, ability to break down and communicate complex concepts simply as well as his love for problem solving.
The Problem
You start a business to render a service you're good at.
In today's world, you typically need technology to get things running more efficiently and you end up spending so much time picking the right Tech or fixing Tech that breaks (which it does all the time).
This can be a frustrating and time wasting experience for any business owner.
More Of The Problem
Many businesses turn to tech consultants for help. The issue? These consultants often have deep technical knowledge but lack business insight. This leads to communication gaps filled with jargon and solutions that don’t quite fit your needs. It’s a mismatch that costs time, money, and peace of mind.
About Us
After starting businesses in various continents in food, procurement, ecommerce, IT and Fashion over a decade where Tech was his unfair advantage, our founder saw the struggles others faced with technology. He started Target ICT to bridge this gap. We’re here to be your tech partner, speaking your language, and focusing on what matters most: your satisfaction. No jargon, just solutions that work for your business. We are registered with the Companies House in England and Wales with Company Number 11224642 and VAT Number GB 435228308.
Our Mission
At Target ICT, our mission is to empower businesses by making technology accessible and effective. We strive to provide clear, jargon-free communication and tailored solutions that meet the unique needs of each business, ensuring they can focus on what they do best.
Our Vision
Our vision is to be the leading tech partner for forward thinking businesses globally.
We aim to create a world where technology seamlessly supports business growth, innovation, and efficiency without causing stress or confusion..
Our Values
How We Work
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#techyourbusiness #PeterBanigo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
tech your business podcast, Peter Banigo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
An Outsourcing Operations Overseas with Richard Blank.Tech Your Business Podcast by Peter Banigo.
https://youtu.be/KyMPTWv_arc
Think a Neurodiversity Journey. Take A Leap & Transform through the art of speech with Richard Blank
Take A Leap & Transform: A Neurodiversity Journey
Joseph K Muscat
Every two weeks, my purpose is to bring you through a journey of Neurodiversity awareness and skillsets in the workplace and with entrepreneurs. This is all about transforming our mindset, finding purpose, discovering our superpowers, setting clear goals and creating solutions that will increase productivity and profitability by becoming more inclusive and diverse.
I would like to illustrate how my new venture came about and to do that I have to tell you a bit more about myself and my journey. Hopefully, this will inspire you to accept yourself for who you are and you will be able to relate.
I am neurodiverse... not sure what that is...? Well, simply put, it's a person who has been diagnosed with one or more learning disabilities. In my case, I have few; Visual Motor, Visual Perception, Working Memory, and Dyslexia. This has been both a struggle and a blessing for me; over the course of my education, relationships, employment and my various businesses.
I was diagnosed with visual motor and visual perception at school age and to this day I am still trying to fully understand what they mean. Both my family and teachers were not able to offer me sufficient support. Struggling at school became the norm for me, but I persevered. Despite these challenges, I earned a Bachelor of Fine Arts from York University and then later on I continued on to study at Humber College, in Toronto Canada.
My path was set. I would be a professional photographer... and I remained on that path for 20+ years. Over my years following this path, I developed my entrepreneurial skills in order to be able to consult many clients with their projects, objectives, social media marketing, business development and client relations.
In 2014, we embarked on a new adventure out of Canada and moved to Malta as a family, to seek new challenges and opportunities for us. This is where I re-evaluated my path and took a step back from photography in order to focus on other business opportunities. I carved out a new path for myself where I worked with various companies in project management and business development.
https://youtu.be/baQakoEZdgI
2018 was a turning point for me. I was in my third job on the island, which was very stressful, my learning disabilities were showing, I couldn’t hide them anymore. It affected me emotionally which in turn affected my family...
Over the years I had searched for private support in relation to my learning disabilities. This was challenging as learning difficulties are often perceived as a childhood problem and thus there is very little support available to adults. Not being able to find the support I needed, led me to take the challenge upon myself and create a system that I could implement to help me in my entrepreneurship. It entailed lots of trial and error, many workshops and books to read. But in the end, I finally can say that I have created a Seven-Step Transformative Management Methodology (SSTMM) solution for adults with learning disabilities who are either running their own business or are employed. I believe that if it is implemented correctly it will greatly improve the working environment and provide a solution to their challenges.
This was the birth of my consultancy business.
Joseph K Muscat
Take a leap & transform
Throughout my extensive experience in entrepreneurship and various professional roles, I have encountered three significant challenges that have shaped my understanding of the importance of fostering Neurodivergent talent. Firstly, the lack of awareness and understanding among employers and managers regarding the unique thinking and working styles of individuals with Neurodivergent traits. Secondly, the need for comprehensive knowledge and strategies to provide appropriate accommodations, support, productivity strategies, and coaching tailored to Neurodivergent individuals. Lastly, the absence of management awareness, skills, and resources to effectively foster and cultivate Neurodivergent talent for the long-term benefit of both the individual and the company as a whole.
These challenges have inspired me to dedicate my time to self-improvement and acquiring the necessary knowledge and skill set to overcome these obstacles. As someone who has personally experienced learning difficulties, I have become a passionate advocate for individuals facing similar challenges and a valuable resource for business owners seeking guidance in implementing transformative changes to accommodate Neurodivergent talent.
I invite you to join me in taking a leap forward, embracing a new perspective, and unlocking the untapped potential within your organization.
Do You feel you have a journey that you can share with our Take a Leap & Transform community?
1. We are looking for Neurodivergent talent to share their experiences.
2. We are looking for business leaders and coaches who can deliver DEI&B solutions to businesses.
3. We are looking for mindset professionals who can empower Nuerodivergent talent
We all should know how to learn tonality and how to read people, especially over the phone. This is why I am happy to welcome Richard Blank to the podcast. Richard is the CEO of the largest Costa Rica Call centre. Richard has such a use of language that he naturally uses and trainers over 10,000 employees.
Together we engage on how to develop and use such language and then jump into how business leaders can inspire and motivate through inclusion principles and practices.
My name is Joseph K Muscat and my purpose is to bring you through a journey of Neurodiversity awareness and skillsets in the workplace and with entrepreneurs. This is all about transforming our mindset, finding purpose, discovering our superpowers, setting clear goals and creating solutions that will increase productivity and profitability by becoming more inclusive and diverse.
I help companies, entrepreneurs and individuals develop strong:
- Project Management Practices
- grow their business with Business Development
- Leadership Development
- Productivity Strategies
And I help develop Management create policies, communications, systems and strategies in living with and working with neurodiversity employees or individuals with Learning Difficulties
(i.e. dyslexia, dyscalculia, working memory, etc)
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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Take A Leap & Transform: A Neurodiversity Journey Podcast.The Art of Speech With Richard Blank.
https://youtu.be/baQakoEZdgI
