Sustainability should support people, our planet, and be profitable. Ian Peterman, CEO and founder of the Peterman Design Firm, shares his expertise in product development, conscious design, and building a more sustainable future through the content here, on our blog, and on podcasts. He also interviews designers, founders, and others who share ideas, products, and brands that can and are making a difference in the world. Our mission is to help people become conscious designers in ever part of design and business and improve our world together. Please like and subscribe so you get our content first!
About the Peterman Design Firm:
We partner with companies who want to make a positive impact in the world to develop and launch new products, services, and brands. We create and manage legacies for our clients and create growth through our approach, the Peterman Method™.
Welcome to another episode of Conscious Design Podcast, today Ian welcomes Richard Blank. Richard starts off by explaining what he does and what his company is based around. Richard even talks a bit about his background. Richard and Ian both discuss the importance of culture and how it shapes the business you are trying to build in the foreign country. Richard then discusses how to properly motivate employees and what techniques he uses. Richard then mentions and recommends how to treat your employees and what are some techniques he has mastered and tried out which bring him results. Richard however mentions what is important when calling customers and what needs to be said and done to make them interested in what you are selling. Richard also mentions trust and how it is built. In the guest outro Richard invites people to check him out.
Parts:
0:00 – Guest Intro
4:53 – Culture
8:26 – Motivation
14:46 – Employees
18:46 – Subscribe!
19:11 – Customers
28:48 – Trust
36:10 – Guest Outro
The Famous Buffer-Boomerang Technique with Richard Blank of Costa Rica's Call Center
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #consciousdesignpodcast
https://youtu.be/uAIExAPOHgA
Table of Contents
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1. NPR
.. 1. Timestamp 0:00:00
2. new video platforms
.. 1. Timestamp 0:00:05
3. Abused listeners not respecting time
.. 1. Timestamp 0:01:14
4. swiss chard went to seed
.. 1. Timestamp 0:01:37
5. running water off the water tower
.. 1. Timestamp 0:02:08
6. afraid of redacted
.. 1. Timestamp 0:02:12
7. smell of drilling
.. 1. Timestamp 0:04:16
8. in my face
.. 1. Timestamp 0:04:30
9. tooth hurting
.. 1. Timestamp 0:04:36
10. shoes getting wet
.. 1. Timestamp 0:04:42
11. reddit is woke, self censorship, mind control
.. 1. Timestamp 0:04:46
12. Rumble of noise
.. 1. Timestamp 0:05:26
13. journal exposing thoughts
.. 1. Timestamp 0:05:34
14. External intution <https://personalitygrowth.com/extraverted-intuition/>
.. 1. Timestamp 0:05:39
15. I want to be buried under a tree
.. 1. Timestamp 0:05:43
16. graveyard is full of bodies
.. 1. Timestamp 0:06:16
17. three point buck
.. 1. Timestamp 0:06:27
18. does fungus grow in the graveyard?
.. 1. Timestamp 0:06:30
19. is there a fugus network
.. 1. Timestamp 0:06:44
20. symbols on chinese graves
.. 1. Timestamp 0:06:57
21. microdosing reconstruction
.. 1. Timestamp 0:07:08
22. dirt looks dead
.. 1. Timestamp 0:07:37
23. green coffin
.. 1. Timestamp 0:07:50
24. dirt looks dead, squash growing
.. 1. Timestamp 0:08:19
25. the writers diet
.. 1. Timestamp 0:08:23
26. The work of the communication is hard
.. 1. Timestamp 0:08:32
27. transcribing is good training for me
.. 1. Timestamp 0:08:56
28. Topics
.. 1. Timestamp 0:09:01
29. joint probabilty of the mind
.. 1. Timestamp 0:09:08
30. noise difference
.. 1. Timestamp 0:09:36
31. measuring the volume of breathing
.. 1. Timestamp 0:09:41
32. vertical mic doing the job
.. 1. Timestamp 0:10:02
1 NPR
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1.1 Timestamp 0:00:00
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2 new video platforms
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Video formats FC2 <https://video.fc2.com/content/20210814tVAVKCUF> 205
views NIMO <https://s.nimo.tv/NNS2MZ> 100 views BitChute :
<https://www.bitchute.com/video/MQi0B0QX5cU1/> 71 views
2.1 Timestamp 0:00:05
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3 Abused listeners not respecting time
══════════════════════════════════════
** "Make sure your message merits the audience's time"
** <https://www.google.com/books/edition/Elements_of_Effective_Communication/iWqsBAAAQBAJ?hl=en&gbpv=1&dq=abusing+audience+not+respecting+time&pg=PA221&printsec=frontcover>
** Dont abuse your customer
** <https://theconversation.com/treat-your-audience-with-respect-17845>
3.1 Timestamp 0:01:14
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4 swiss chard went to seed
══════════════════════════
<https://windyacresnaturalfarm.blogspot.com/2013/07/harvesting-swiss-chard-seed.html>
4.1 Timestamp 0:01:37
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5 running water off the water tower
═══════════════════════════════════
<https://people.howstuffworks.com/water.htm>
<https://www.trentonnj.org/446/Water-Towers> "To ensure tanks do not
become over-full, water tanks have an overflow pipe that will drain
water from a storage tank and deposit it on the ground or in the
surrounding area if a tank is too full"
5.1 Timestamp 0:02:08
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6 afraid of redacted
════════════════════
"The fear response arises from the perception of danger leading to
confrontation with or escape from/avoiding the threat (also known as
the fight-or-flight response), which in extreme cases of fear (horror
and terror) can be a freeze response or paralysis."
<https://en.wikipedia.org/wiki/Fear#:~:text=The%20fear%20response%20arises%20from,a%20freeze%20response%20or%20paralysis>.
6.1 Timestamp 0:02:12
─────────────────────
7 smell of drilling
═══════════════════
<https://www.dentalfearcentral.org/forum/threads/what-is-the-dust-and-burning-smell-during-tooth-drilling.25628/>
7.1 Timestamp 0:04:16
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8 in my face
════════════
<https://www.mni.com/blog/advertmarket/why-advertising-the-covid-19-vaccine-will-be-critical-to-its-success/>
8.1 Timestamp 0:04:30
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9 tooth hurting
═══════════════
9.1 Timestamp 0:04:36
─────────────────────
10 shoes getting wet
════════════════════
10.1 Timestamp 0:04:42
──────────────────────
11 reddit is woke, self censorship, mind control
════════════════════════════════════════════════
<https://www.oif.ala.org/oif/?p=12608> "Self-censorship, in its
connotative sense, occurs when the threat of censorship is real and
the consequences are dire."
<https://www.salon.com/2019/01/31/mind-control-how-social-media-supercharged-the-propaganda-system_partner/>
<https://aeon.co/essays/how-the-internet-flips-elections-and-alters-our-thoughts>
<https://ncac.org/news/blog/is-reddit-moving-away-from-free-speech-roots>
<https://www.newyorker.com/magazine/2018/03/19/reddit-and-the-struggle-to-detoxify-the-internet>
11.1 Timestamp 0:04:46
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12 Rumble of noise
══════════════════
<https://wildlife.org/planes-trains-and-automobiles-are-deafening-sounds-of-nature/>
12.1 Timestamp 0:05:26
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13 journal exposing thoughts
════════════════════════════
<https://www.inboxjournal.com/articles/difference-between-diary-journal-and-blog.php>
13.1 Timestamp 0:05:34
──────────────────────
14 External intution <https://personalitygrowth.com/extraverted-intuition/>
═══════════════════════════════════════════════════════════════════════════
14.1 Timestamp 0:05:39
──────────────────────
15 I want to be buried under a tree
═══════════════════════════════════
<https://www.cnn.com/2017/05/03/world/eco-solutions-capsula-mundi/index.html>
<https://www.capsulamundi.it/en/>
15.1 Timestamp 0:05:43
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16 graveyard is full of bodies
══════════════════════════════
16.1 Timestamp 0:06:16
──────────────────────
17 three point buck
═══════════════════
<https://www.realtree.com/deer-hunting/articles/how-to-score-a-buck-on-the-boone-and-crocket-scale>
17.1 Timestamp 0:06:27
──────────────────────
18 does fungus grow in the graveyard?
═════════════════════════════════════
<https://www.sciencealert.com/this-mushroom-suit-digests-your-body-after-you-die>
<https://www.nature.com/articles/s41598-019-49361-0>
<https://modernfarmer.com/2014/12/graveyard-soil-science/>
18.1 Timestamp 0:06:30
──────────────────────
19 is there a fugus network
═══════════════════════════
<https://www.nytimes.com/2021/04/15/style/greenwood-cemetery-mushrooms.html>
<https://www.timesrepublican.com/news/todays-news/2018/08/fairy-ring-of-mushrooms-forms-at-riverside-cemetery/>
19.1 Timestamp 0:06:44
──────────────────────
20 symbols on chinese graves
════════════════════════════
<https://www.ewingcemetery.com/>
<https://factsanddetails.com/china/cat3/sub14/entry-4323.html>
20.1 Timestamp 0:06:57
──────────────────────
21 microdosing reconstruction
═════════════════════════════
<https://www.frontiersin.org/articles/10.3389/fpsyg.2018.01475/full>
<https://pubmed.ncbi.nlm.nih.gov/26010878/>
<https://www.newsweek.com/magic-mushrooms-dissolve-ego-revealed-1507872>
21.1 Timestamp 0:07:08
──────────────────────
22 dirt looks dead
══════════════════
22.1 Timestamp 0:07:37
──────────────────────
23 green coffin
═══════════════
23.1 Timestamp 0:07:50
──────────────────────
24 dirt looks dead, squash growing
══════════════════════════════════
24.1 Timestamp 0:08:19
──────────────────────
25 the writers diet
═══════════════════
<https://writersdiet.com/>
25.1 Timestamp 0:08:23
──────────────────────
26 The work of the communication is hard
════════════════════════════════════════
<https://emergenetics.com/blog/why-is-communication-so-hard/>
<https://clearpointsmessaging.com/why-is-communication-so-difficult/>
26.1 Timestamp 0:08:32
──────────────────────
27 transcribing is good training for me
═══════════════════════════════════════
<https://rss.com/blog/how-to-transcribe-podcast-audio/>
<https://castos.com/podcast-editing-tips/>
]<https://resonaterecordings.com/podcasting-tips/podcast-transcriptions/>
27.1 Timestamp 0:08:56
──────────────────────
28 Topics
═════════
28.1 Timestamp 0:09:01
──────────────────────
29 joint probabilty of the mind
═══════════════════════════════
<https://en.wikipedia.org/wiki/Joint_probability_distribution>
29.1 Timestamp 0:09:08
──────────────────────
30 noise difference
═══════════════════
30.1 Timestamp 0:09:36
──────────────────────
31 measuring the volume of breathing
════════════════════════════════════
31.1 Timestamp 0:09:41
──────────────────────
32 vertical mic doing the job
═════════════════════════════
32.1 Timestamp 0:10:02
──────────────────────
https://streamofrandompodcast.wordpress.com/2021/08/13/stres3e417-the-infinite-recursion/
1. Sleep after surgery
2. Showing up for work, Gino
3. No Till
4. Common ancestor: opisthokonts
4.1. “Assembling the Tree of Life”
5. See you underground
6. Complexity
7. Local news
7.1. 855 Berkeley Ave, Trenton, NJ 08618
7.2. Killings in Trenton
7.3. Amanita galactica
8. Words are like the spores a fungus.
8.1. Memes are mushrooms?
9. Complex physical systems
10. God creates all possiblities
11. Does life send it self back after it evolves
11.1. Chestnut blight
11.2. Coevolution
11.2.1. Oriental Bittersweet
11.2.2. Virginia Creeper
11.3. Cannabaceae
12. OSI
13. Math is language which use god
14. Probabilty of two events happening at the same time.
14.1. Binomial Distribution
14.2. displaced foxes
15. beauty of math and science
16. monster group
17. integer types
18. encoding other types as integers
19. Recursive data types
20. operating system
21. how will program be used
22. reproducible builds
23. Profile driven compilation
24. Model of attackers building stacks of machines
25. pokemon go
26. editing the show out of parts
27. what are all the podcasts of the listeners of noagenda show