Acute pain is typically sudden and sharp, often signaling injury or illness. It's a temporary sensation that usually resolves as the body heals. In contrast, chronic pain persists for longer periods, often beyond the expected healing time. It can result from conditions like arthritis, nerve damage, or persistent injuries. Unlike acute pain, chronic pain may not have a clear cause and can affect daily life significantly. Management strategies differ too, with acute pain often treated with short-term medication or interventions targeting the underlying cause, while chronic pain requires a more comprehensive approach involving medication, therapy, and lifestyle adjustments.
Credit Source- https://vedicarehealth.com/
The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank
The Science of CX is a groundbreaking new weekly podcast developed to
address the millions of businesses that need to learn techniques to compete better
in today’s business landscape, by using CX as the cornerstone of a new strategy.
Join Steve Pappas in the lab as he puts his 25+ years to the test to make your
business (soar, grow and accelerate).
Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
Key Takeaways
Learn how to turn new customers into the most loyal customers and be on the
mind of everyone in town. Whether you’re a beginner or seasoned expert, you will
learn something useful in each and every episode.
CXpert - interviews with CX Leaders and Influencers that have made it their
business to treat customers like a million. Steve, will use his years of CX-Centric
business knowledge to bring out cool ideas for every business owner to
learn new techniques and also avoid some
Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
you're listening to the science of C. X. A podcast that hopes to inspire business owners and leaders to learn new techniques and turn prospects into customers, enter customers into raving fans. My name is Steve Pappas. I'm known for my relentless pursuit of all thing’s customer across my career. And in my six startups, I've had to learn how to make decisions in business that customers really respond to. Let's spend some time together and help your business soar grow and accelerate. Well, welcome everybody to another episode of the science of C. X. I'm Steve Pappas, your host and as always, we look everywhere to find the experts that can help you in your business journey as well as your customer experience initiatives within your organization.
Today is No exception. Today we're going to be talking about some remarkably interesting areas. We're going to cover a lot of material. Please take notes if you want or you can come back and listen to it multiple times because that makes it seem like we have more listeners. Hey, yeah, do that. Instead listen to this episode 3, 4 or five times. That'll do it. Anyway, we're going to be talking about advanced telemarketing strategies. We're going to be talking about conflict management, interpersonal skills, customer support, rhetoric, Gamification, employee motivation and phonetic micro expression reading.
Have I piqued your interest yet? Well, we have a gentleman on today. His name is Richard blank, and he comes to us from Costa Rica, and he is the head of a great business process, outsourcing contact center, but he's also an expert in so many different areas that we want to talk about. So why don't we bring him in from the virtual green room? You know, there's no real green room of course by now, but let's pretend he's coming in from the green room and we'll welcome him to the show.
Richard, thanks for joining us today on the show. See, that's an amazing introduction. I'm so happy to be here, really enjoy your work and cannot wait to share amazing ideas with your audience today. That's great. Well, I'm going to give folks a little bit about your bio just so they understand where we're going to start from and maybe some interesting things about you too. So, Richard's journey in the car Contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in san Jose Costa Rica with a mix of motivational public speaking style backed by tactful and appropriate rhetoric.
Richard shared his knowledge and trained over 10,000 bilingual telemarketers. I think he learned a few things along the way. Richard blank has the largest collection of restored American pinball machines and antique rock ola jukeboxes in central America making Gamification a strong part of Costa Rica Contact center. Culture. Richard blank is the chief executive officer for Costa Rica’s Call center since 2008. Richard also holds a bachelor's degree in communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla Spain, a keynote speaker for Philadelphia's Abington High School, 68th National Honor Society induction ceremony.
Giving back to the high school is especially important to Richard as such. He endows a scholarship each year for students that plan on majoring in a world language at the university level. So, I've got to start Richard with the first part here that just jumped right at me as the largest collection of restored American pinball machines and jukeboxes. Now if anybody knows me, they know that I love pinball aside from playing guitar for the last for years. I love pinball, I don't quite go into the Galaga and those things that my wife loves but I love playing pinball.
So, tell us what you have got, I'd love to know what kind of pinball machines you have Steve, I'm so glad that you started with dessert first and naturally our favorite class in school was recessed. So absolutely. I grew up in the seventies and eighties and the arcades were just some of the most amazing places to make friends and compete. It was so new and the artwork on the cabinets and the marquees, it really was an experience and always wanted that game room like Ricky Schroder and silver spoons.
I was jealous. So, I wanted one and down here since I own a call center and I have the space, I go treasure hunting and one man's trash is another man's treasure and they just really do not know what they have in their bodegas. And so, I will find a machine and bring it back here. And with specialist I restore them now regarding my pinball machines. The oldest one that I have is a 1976 Bally's freedom. And one of the newer ones would be like, let's say a last action hero where a doctor who I have an M. B. A fast break in a mouse.
And around I got Williams, space shuttle 1987 I got a judge Dredd Street fighter, two lethal weapon, three jokers, World cup hook and Jurassic Park. So, it turned out into a hobby became an obsession. And when you're a married man, you decide which hills to die on which swords to fall upon. And my wife and I have this agreement where pretty much everything is in her favor. But the one thing she knows that makes me happy of restoring these old classic jukeboxes and pinball machines because what an error and the craftsmanship and the fact that they've been preserved for decades shows that people really cared about these machines.
Now you and I was awfully expensive growing up. So, it seemed like a luxury. But the fact that we can afford it. It really is something that I take full advantage of when I have the moments with just not my agents but myself. There's always a pinball marathon going on down here. Well, it's great that you have the employee engagement to do that. But I'll tell you, we had bought one, we had a terminator pinball machine at one point that had the gun for the pinball release, but it took so much to get it into the basement of the home that we were living in when we sold the house.
We negotiated to sell the pinball machine, so I didn't have to get it out of there. It was so heavy to move, and I wasn't about to, but I have been in the market for another one right now. The prices are through the roof on all those two. I was looking for an Adam’s family or another terminator, but the Adams family was the one that kind of thrilled me and as well as jukeboxes, it's funny, we have a lot of similar interests in collection.
I don't have any jukeboxes. I wanted to cut my teeth on the first one and I have a buddy in the UK that restores German jukeboxes and he's one of the largest in the world that restores those early seventies and eighties jukeboxes that were built in Germany. I think it was like N C D M or something like that and that's an interesting market. But let's get on to some of the other areas that we're going to talk about. I gave folks at the beginning of the episode, a lot of terminology that we're going to be talking about today.
And one of the things that I really wanted to discuss, this idea of phonetic micro expressions, I don't know if our audience knows what that really is or maybe some do and of course they'll yell at me in the comments etcetera. But can we talk about these things because let's jump into some of these areas that we're going to get across and are these all used the things we're going to talk about? They all used in the contact center, and can you train people in all these areas?
They're used in my call center and just depends on the sort of profiled agent that you have there. Let me take it back a bit. Everybody studies micro expression reading. There was a tv show called Lie to Me that specialized in where you can judge people's postures, their eyes, their face, their hands. I mean there's books and seminars about it now when you're on the phone, three of your senses are removed, your taste, touch and smell. And the scientists claim that when you do have one that is removed, your others expand.
So, I expect you to do much more active listening and then people can also argue that you can't see people on the phone, but I beg to differ because there is image streaming, you have metaphysics when you read a book, it's better than the movie because of imagination. You can use more descriptions and more adjectives but let's just concentrate on the sound of speech. The average attention span is about 30 seconds to two minutes, conversations have introductions, bodies and conclusions. So, if you have a controlled environment, you can have a consistent variable and then you can see inconsistencies.
So now we have a base of how we're going to study speech and 32nd segments. Okay your tone is what represents your emotion, and it should be confident and empathetic because that should be consistent on your end. People will talk about a mirror imaging technique Steve, and I agree with that. But you also need to know how you're speaking for your adjustments. So, your mirror imaging isn't about you sitting across from someone and crossing your arms and tapping a finger. No, you don't have that over the phone.
So, eliminate any sort of mirror imaging face to face. I study the rate and the pitch. These are things that can be done in any language. I do not study semantics. The word choice. I'm studying the tone of your voice which is mine is consistent. I could care less what your tone is. That could be a flag or a mask, but you study someone's rate of speech and how loud they speak their pitch and every 30 seconds to two minutes. Think about the X. Y. Chart that you had in pre-algebra, you can see how fast or how loud they're going.
You consistently market every 30 seconds to two minutes. I would back it up with an answering speed because that is something that you cannot control. It's more subconscious, you can manipulate your tone rate and pitch. But the professional interrogators and police officers’ usual throw the question in the fourth or fifth time to really judge the answering speed. So, if you can do that xy chart with a horizontal line behind it and kind of gauge from 0 to 10 where you're going, you will see areas of spikes or dips and in my opinion that's the time to ask a tie down or pin down question or clarification question.
And these are certain times in which you're able to assist the conversation of moving forward for better clarification and it's not really giving away your power on that. You're really doing more of the Wuwei the less struggle the rudder of the ship. And so, this phonetic micro expression reading can be done just mind you this in your 1st 30 seconds. I don't know you and one is the loneliest number in your second minute. We could have a match off one and a one fast and high, low and slow by five at least.
You might have an odd man out in regard to your quadrants because after you've gone all four quadrants you have to repeat a quadrant, but most of the time people are in quadrant, on the top and the fast and so by your 10th 30 seconds to two minutes. Think about it like this, it's about 4. 5 to 5 minutes on something like that. And by your 11th you should know how somebody is speaking that's 5. 5 minutes in on a 10-minute conversation. And by then you will know how to close the deal.
And so, once you see it you can't unsee it. After three weeks it becomes habit and once you start paying attention to it it becomes very lucid and clearer. You are not lying and I'm not manipulating but these people are obviously giving away certain tell signs on how they speak on first time or even long term conversations and if you do catch somebody being facetious or not as clear, maybe ask them to repeat it using other senses or using another example to see if they're consistent. And so, I think it's an excellent way not to be offensive because passive aggressively you could once again use a me-too technique with somebody.
Let's just say you can't hear them. It's a bad connection on a cellphone or a dog is barking in the background. I try to fall on that small sword instead of placing blame on them, it's for my clarification Steve, did you say 123 or ABC because the worst thing you could ever do Is have somebody so upset and go down rabbit holes because now you need to restart your phonetic micro expression, reading the Tarot Card Reader said you could read two different reads in 10 minutes depending if it's sunny or raining, same person, same hour, but it could be a different read.
So, the greatest thing you could do is to ride that weight and keep it at that apex if you can. It's like when people said lucid dreaming, you really don't want to readjust your body to be able to keep that consistent breathing and body posture. With someone that you're speaking with, you try to keep them as consistent as possible. There's a little wiggle room there but don't go extreme and if you can handle something like that, fall on these swords, get clarification.
I think your audience would have some extremely effective conversations with people on the first time. This is a remarkably interesting area because we do have an awful lot of folks that either work in contact centers or are managing contact centers or even outsource to contact centers. And the training of agents tends to be remarkably similar in most organizations but they're not thinking about how they can better control they’re usually using the approach where gee I'm sorry you're having that problem. So, they're falling on the sword most of the time.
But if you think about the calls, right? If you think about the types of calls that come in, I mean they're not picking up the phone because they're just calling to say thank you or their colleagues to say gee what an excellent product this is. They're usually picking up the phone or they're making a contact with them because there's an issue, there's some type of an issue either they don't understand, they don't know how to fill out, they don't know how to do something or there's a more negative issue.
So, if you think about the incoming approach that happens, a lot of it tends to be negative. And unfortunately, the contact center agents these days are feeling increasingly of society's negativity coming out of the pandemic. You know, because people who are very understanding more, more understanding during the pandemic, but they’re taking it out on front line people. So, I don't know how you guys have seen things. But from the folks that I've spoken to in the last few months, it seems like most of the calls are key issues and they have to diffuse right away.
So can they use the phonetic micro expression method that you talk about to kind of even the playing field and get them to calm down so that they can explain what their issue is better rather than they're ready to blow up at any moment type of thing. Sure. And I'm glad that you brought that up, that's a subject that I can easily address and apply the phonetic micro expression read because mind you my friend you could start the call yelling and cursing and at the end thanking them.
So naturally your phonetic micro expression reading might be adjusted with raid and Fitch. But I would never say that I'm sorry unless you specifically spilled the drink or broke the window because then you might get offended because this individual speaking with you is so nice, they didn't do it but they're apologizing for someone else's broken window. So, my suggestion from my agents immediately is to thank you Steve for sharing that with me. I understand your position didn't mean that I agree with it, but I understand your position and allow me a moment to make it work and fix it for you.
And so now the audience, your client coming in, guns a blazing isn't really putting all that anger at the individual because that individual did not make that problem. They're taking the shrapnel; you say the incoming. That's a wonderful way to use it incoming Obama grenade. But I like to defuse. There's a technique that I use called the buffer boomerang technique. And so, if somebody comes at me with a negative tone, I will like sponge and buffer that negative tone. I will name drop you and say Steve.
That's an excellent question, repeat back your question what it was to show active listening. So, there's a connected key lock there and then boomerang it back as a plus three. So, I could potentially my friend readjust the tone and the pace of the call to then put it back into that phonetic micro expression reading that you need to really nail it. But I believe that people are frustrated and mind you this there's a lot more omnichannel non voiced support. So, prior to that phone call they might have filled out a couple forms, send a couple of emails that only elevates the stress.
So, when they're calling, they're almost letting off steam. And if you allow them to speak, you'd be surprised how it goes from attend to it to both in pitching the rate they cry it out and then everyone calms down. You've taken copious notes. Now, Steve, you mentioned A B. C. And D. What about the Richard? Thank you, Steve. And e there's nothing wrong with raking and reviewing and meeting minutes. It's I can't just solve it with you with a magic potion. These things, someone is coming to you emotional, they don't know you you might need to repeat your name multiple times in third person because now they're embarrassed.
Three men it's in to ask your name Steve. So, you could say okay at the end of this call, Richard, you're going to say Steve. You really helped me out in this section you know, oh thank you Steve. Great. I got them I anchored. And so, these are certain soft skills to just be polite, show your manners, Take that certain control of a conversation, more of a shepherd with its sheep. They zigzag but they still go back in the barn. So, I don't need so many jagged edges.
There are no straight lines in nature and and I love empathy with somebody because when I use your name, I will usually use it in a transitional sentence or confirmation. And then during the conversation I will use personal pronouns as you know the yours and ours just to make sure that I'm keeping your conversation going in your attention and then landing in the bomb when I dropped the name drop and you should take these calls every 30 seconds to two minutes because as you say, they could change. But this gives you an excellent chance, my friend, if you really want to look at it logically that if somebody is calling in, you have a chance to retain the client, you have the chance to up sell them.
If that's what you're doing, you could get a referral out of it. But look at it like this, let's say we drop the ball. Worst case scenario, this individual will take the time to do an exit interview and tell us areas in which we could have improved or what our competition had done to earn their business and as long as you're willing to keep an open mind and I don't like the word constructive criticism. I mean you fumbled the ball; you should have known what you were doing.
Then just call the balls and the strikes and let you know that you made this error and learn from it and don't do it again. And these are the sort of things call by call person by person instead of doing 100 calls a day Steve. Why don't you have your agents take 95? They're taking extra couple three minutes on the phone to let Mr. jones relax a little bit. That is the secret to the successor old school style. This is interesting because as you're explaining some of these tips and techniques, it occurs that it doesn't just apply in the contact center world.
I mean this could be if you're a brick-and-mortar store, it could be your pizza place. There could be people calling because hey, you got the wrong toppings on my pizza. The delivery was wrong or there could be all kinds of things, but it applies to all areas of business and people running small businesses could learn from these same techniques. Don't you agree? This could save a thanksgiving dinner. A marriage. These are just diplomatic soft skills of attentive listening and prioritizing, but I couldn't agree with you more and I never even shared with you.
My favorite technique. It's the positive escalation when I call a place and people always give the gatekeeper a bad rap. But these are the individuals that the CEO and the owners love the most and they're the first impression and the strongest warrior of the tribe. They're the first one there, representing them in the best light. And so, for me, I'd like to understand their protocol. I like to properly introduce myself and say the name of their company and ask how their company is doing sometimes better than they do just to at least give them a taste of how I speak instead of just immediately asking to speak to you Steve.
And then if this individual decides to transfer me the first thing, I'm going to let them know prior to the transfers that they did an excellent job. And I will be mentioning that verbally to the owner of the company and at the conclusion of the call with the owner of the company, I will also mention that in writing. So, if I happen to call your company back, the Richard Circle's complete because this individual remembers me, and I've heard dozens and dozens of times. I thank you and saying I've been here for a decade and you're the first person that wrote about me to Mr. jones.
And these are individuals that will tell you anniversaries and promotions or no Steve’s direct extensions. 1 25 calms on Thursdays at two. Thank you, Catherine. I appreciate it and I love them to death. Those are the greatest insiders. It's a plethora of information and the moment that you start bullying your way in there or pretending they're waiting for your call or your insistent. That's why they're there to hang up on you. But there's a certain way to be not clever, but you have 30 seconds to make a first impression.
Half of that is your speech her speech and give a couple of seconds of silence. So, you really got about 12 seconds to speak. That's not a lot. My suggestion is to say things that they're most familiar with which is the name of their company and their own name and then you got to do your own name as well because you can't be anonymous. The whole call that's shady. You can use a little bit of that in the beginning by just doing a name spike in a proper introduction and if you get the past to pitch, you have the momentum and then you do once again that sort of escalation.
It It seems to work for me because it separates you from hundreds if not thousands of people that are prospecting that business interesting back to the contact center for a second. You talked about have your agents take 95 calls instead of 100 but most of the contact centers that I've dealt with over the past 20 plus years. They're driven by their average handle time. They're driven by the numbers to some degree. They're even told when they're going to the bathroom. How do you resolve that to a contact center manager that is just driving everything by the numbers.
So, you're an intake coordinator for a law firm for lawsuits against firings or disabilities and somebody calls in and they happen to become emotional for a minute. What are you going to do Steve look at the clock and say Mrs. jones. Please hurry up. I only have two more minutes to talk to you. You know what would happen? It wouldn't be for the client or for me, the agent might resign on something like that. So as much as we want to stick to certain metrics, you're talking about an artist of speech.
Somebody that is in the moment that's in the now that wants to assist this individual the best way that they can and by limiting their ability to build that sort of rapport or to allow someone to get it out. Which could be the key to closing the deal or to Upsell for something or to get that referral. I don't do things like that. Now we're not doing extreme where someone's doing 50 calls a day instead of 100. But you can see there's an average but that's what it's called an average and if you say you just want to look at conversion ratios.
Look at that too. But everyone once again is an artist and they have their own special sauce and some people are graded intros, other bodies, other conclusions. But my goodness gracious is somebody is in the moment and they're connecting with someone and they're standing up instead of sitting down and you could tell they have the glaze where they're not staring at anyone. They're just thinking of the client, and everyone can see them doing this. You don't think that that energy spreads on the floor. You don't think that that's important as well.
That sort of synergy. So, these rigid centers that judge you on your bathroom breaks and your handling time you're going to break the agent. I mean you can do that and grind it out, but you might have an attrition rate. But if I give somebody the ability to expand on a call and to be themselves my friends. So, they're not just plastic and going through the motions then I can create an ace, I can create a leader. I can create someone that will come to me at the conclusion of the call and say you know, Mrs. jones started crying.
I go she alright, She goes, yeah, it took a couple more minutes but I connected her through to the counselor and I gave additional notes because we had to speak about her husband just passing away and the fact that she has to move and other things that would have never been qualifying the call because you're supposed to be asking her just certain questions but know this individual added additional things and then they say, thank you for listening. You're the different company than the ones before that. Just put me through the assembly line and you know that it's the mom and pop.
It's the bed and breakfast. You'd rather go to the small hardware store sometimes because you know the man, I'll drive an extra couple of miles from my favorite restaurant Steve. That's the sort of the science that you're talking about. It's amazingly simple. It's how you feel and how you were treated. What about the price? What about the price? Sometimes it's worth the money. It's not always about saving a dollar. It's about supporting your business or if I'm having a day with some blues, you come over to me and just let me know you're happy that I'm there and you sit with me for a second.
So, as we get older, my friend, those are the sort of relationships that we see at businesses and you, and I understand that the grind and we also understand when your favorite client walks through the door. So, I like to pay that forward the best that I can. Absolutely. So, I went down that path and I think your answer and your philosophy is brilliant. Unfortunately. I mean it's the way I believe too that the contact center folks in an organization should be revered because they are your front line.
They hold things together. They are the impetus for the referral the up sell the further sell the expansion all those things. Yet still in today's world, C E O s don't always think that way. They look at a contact center as a cost center rather than the proper way of looking at it as it's an expansion center. It's a focus group. It's the lifeblood of the company because those folks have the most contact with our customers post sale, they become the hub of the post-sale journey and unfortunately maybe it'll take another generation before enough sea level folks understand that.
So that brings me more to the conversation of culture. How do we develop a culture in our contact centers especially and I know this can spill out into the rest of the business, but how can we develop a culture that rewards and reveres the contact center agents as being the customer success vehicle, the people that help our customers become more successful using our products and our services. You must look at it Two ways. If you yourself are not centered in balance, it would be exceedingly difficult to expand and to think of others.
I can't hit the ball and drag johnny as much as my agents here have become bilingual, which shows structure and dedication over years outside the classroom. I expect them to do the same thing if they're thinking about being a telemarketer as a profession besides the eight hours that they put in here, they should be doing dedicated practice outside of the center, reading in English watching certain movies or speeches so they can take certain parts of rhetoric that inspired them. That they saw transitional sentences or effective. You could do case studies in history and find out certain speeches that moved people.
And then secondly, I mentioned the word synergy. These individuals were a very social environment. If you and I are working out at the gym Steve, we're going to be pumping each other up to put up three or four more on the bar and put more plates up. So, I expect the audience, the agents to feed off their energy and to share ideas and to pick someone up when they're feeling down. As I mentioned, I created a Gamification culture. So, I have a place where people can let off steam, recharge batteries hang out with me and meet people from other departments.
So that assists me in one way. But also, since once again English is their second language. The fact that they are getting a return on investment. I see that these agents are much more focused for intense periods of time because of the translation. So, it's less area for distraction. But here's the best part my man regarding my culture when I first came down here 27 years old, I didn't start sea level of my friends call center. I taught English decided to stay and then worked at the center and so I was with the proletariat for four years, I went through so many departments.
I saw the good and the bad and what it did for me was it enabled me to see areas to enhance it for the agent and for the client to give them their dignity, so they don't feel like robots are expendable. And when I had the opportunity to start this business, they couldn't fool me because I was on the phone, I've done this before and I hate to say it, I'm not bragging but I am the sin save my dojo in this industry where people burn out and they look down upon it, I thrived really excelled.
But I saw the art in it. Look at it like this, you're very selective of the campaigns that come in here, we're in a strict catholic country. They must go home and tell their parents what they do. If I brought in something gray area or shady, no one would take it. So I'd have no friends of my chuck e cheese birthday party and so you have to do an account to not only where the client feels okay offering it, but the Asian would feel comfortable making the calls because if it's a forced fit, if it's out of place and out of character, they're not going to last long, they're not going to sound natural and we're not giving anything real specific here.
But as I say, I must ensure that what I'm bringing into this call center something where I'm able to fulfill the needs. Now I can add scripts and suggestions, but initially it must be something that just does not compromise any sort of ethics interesting. Well, let's cover a little bit more because I'm fascinated by not only the culture, but the organization that you've built to help organizations that want to outsource their contact center. So, we could talk a little bit about your training, you're coaching your mentoring methods and then what does the knowledge base look like for your agents to always do a better job?
Because quite frankly, I mean you're going to do as good or better a job than the company you're representing because you're going to keep the account and you're going to keep them happy and keep them over the course of a lifetime. So how do you train differently? How do you coach and mentor folks and keep them so that you don't have the attrition level that a lot of places have today. That's a wonderful question real fast in regards to attrition, I have more of a natural attrition than a forced attrition because companies such as amazon hp intel and oracle and Sykes are here, so I'll lose somebody for a scheduling conflict for the university of boyfriend or girlfriend works there closer to their home, very rarely, if not never someone will say that I insulted them, yelled at them, gave them the walk of shame.
It's just maybe an ex-employee with some sour grapes. I treat everybody with dignity, and I look for ways to delegate and promote them, but initially it's really the psychology prior to any sort of skill set. So, fear is a morbid anticipation of things that haven't happened yet. The fact that they learned a second language is 10 times harder than any campaign. I'll put them on. I also believe in the right bus, right seat philosophy. And so, when they come into the call center besides starting their day playing pinball to make friends and relax a little bit.
We really do focus on quality assurance so we can grade their calls for certain metrics. But I try to do certain breakthroughs like when they're filling out their resumes with me and putting in all their credentials, I'll ask them to turn the page over Steve and give me a couple of paragraphs of a coming of age moment, let me know when you beat up a bully or save the kitten from a tree. And so, I could use this when they're having a rainy Wednesday to remind them of when they were a champion.
These are things they always have in them. It's just a matter of getting it out and keeping it consistent and so let's just say in the first day of class, it's especially important not just to lecture them when they just nodded you and walk out the door. You need to have checkpoints; you need to have interaction. You can go over a certain segment and then just maybe have somebody stand up in front of class and read the next paragraph. Why? Because you're triple gunning. They're reading out loud their public speaking, they're doing it in front of the boss.
Imagine those sorts of butterflies you would have, but if you could triple or quadruple your training daily where then you go upstairs, you record yourself reading the script, where you're practicing it. You're not just reading it, you're speaking into a recording device, then you're listening to it and then you're doing a self-analysis for self-adjustments over the things we spoke about. You'll know when you're pausing is off or when you're too loud or too best. Are you stuttered or mispronounced a word and I'm allowing you Steve to write it out phonetically, at least learn how to spell it.
But the vowels are sometimes tricky for Latinos, so it's okay to be able to switch things around so it's pronounced a certain way, and these are the sort of adjustments, minor adjustments that we make for somebody to feel more comfortable initially. So, they don't pick up unhealthy habits and kind of like bedside manner. I can't stress enough; the name drops and the act of listening and the confirmations because people feel much more comfortable when they're being listened to, and you are taking your meeting minutes and if we need to repeat something in the military alphabet.
A it shows that you're extremely involved and engaged in the conversation. A lot of the times people served in the military, so they think that's cool and you're not just making up words and going along. These people know that you are actively trying to spell their name, their email address correctly. And so, I've seen the tens of thousands of phone calls. That that's the most effective way of not to offend somebody when you can't hear them well or they have an exotic name or if it's something where you just say, yeah, okay, but the next thing, you know, your email bounces back.
It would have been better off to confirm if it's L for lima, you know, and just to make sure that you got it. And as I say, these are the sort of things like in school, you come to class, you do your homework and you do your quizzes, you can still not do so well on the final exam, but you're going to pass the class, you will be preparing yourself and marinating and softening up the call in the relationship in order to convert it. And sometimes my friends, it happens a second or third time don't expect a cold call close.
I tell my clients to put their checkbook away. A lot of the times, I just want to answer their questions and show credentials and reintroduce them to other people on the floor that they can meet and make a better decision. So don't feel rushed. People will see that, and they will be apprehensive to move forward with you. So let it happen at a natural pace. So, you said something about you QC. All the calls and I think I remember you were talking about your Hall of Fame, you know, the best and the worst calls.
I mean is that used as a training method for everyone to understand both the good and the bad types of calls. Absolutely. Remember you were mentioning earlier about people calling in the first round of calls coming where people are upset if they can ride that wave and they see the bark is, there's no bite. It's just barking and that we calmed mars jones down. We listened to Mrs. jones, we separated piles, we were able to move forward. The call didn't take that long because we didn't have to repeat things because we were confirming things.
We eliminated rabbit holes. We did the mirror imaging. We did the phonetics; we did the drops. It's beautiful. Now you have this toolbox. It's not a to Z. There are steps that can be skipped or moved back to how about we look at it like this? I loved romantic tragedy. So, I consider that a hang up call is a romantic death. Where am I going with this? Let's just say you're just hardcore carpet bombing, making outbound calls and no matter what you say, you're calling a place that she says, don't call again or not interested or we're good.
Thanks, and hang up. I always look at it like this. If you can do a company named spike and do a name, drop of the individual before they hang up on you. I think that's a beautiful death. I think at least poor lome knows you got something out of that call. But then they wouldn't be surprised that you could anchor yourself by just getting them out of that trance by saying their name in that 1st 30 seconds. I've had Times where we bought another minute, bought another three minutes and just by default, nothing on our own.
We couldn't move forward. I'll give you an example. People can call me, and we could be on the phone and 99% were ready to sign the contract. But then they ask if we do Chinese, I don't have Chinese agents, I don't do graveyard shift and I can't match offshore prices India and the Philippines. So just by that alone, I'm not able to move forward, but 99% fit. So how do I feel about that? A little disappointed. But then again, I was able to go 15 rounds lost on the decision, but I was still able to make my points listen to their points build rapport, have some labs introduce, fantasize good call.
So, another couple of questions, what type of companies or what type of industries do you guys mostly handle calls for inbound or apa? Well, I'll let you know five. We don't do, we don't do sports books, casino stocks, pharmacies or sweepstakes. I have nothing against it. Just don't want to do it. But I'm looking for small to medium sized companies in the United States, Canada Central America and Europe that would need individuals to make outbound lead generation, appointment setting or inbound customer support. And it's amazingly simple.
Our agents are college educated; they're dedicated. I don't have a blended or mixed center. They only work for your campaign, and they have some amazing skill sets here. Costa Rica really packs a punch regarding business process outsourcing. I have mentioned some of the big boys, but there are tons of call centers here and since we're the only democratic society in central America, they don't have a standing army. So, there's a 95% literacy rate Steve so as much as people might see telemarketing call centers as transitional sort of jobs or something in the United States, as you say, has a certain rap here.
It pays more than most vocation. So, I'm having some extremely educated bilingual people with degrees walking in this door and working with me. So, it's amazing the sort of people that you meet here. Very eclectic, all diverse types. That's great. So, if a company called and says, okay, we want to get started, what is that initial onboarding looks like time wise especially and system wise and how quickly can you be up and running to take their calls? Great. Well let's just say I accept the vertical and I'm comfortable with that.
There's a pre-launch checklist that my floor manager and chief technical officer sent to that company. It's exceedingly difficult for me to start moving forward without stations being set up connections, made scripts for bottles, reporting and contact because once the ads go out and people come in, it's really a seller's market. I got to be able to explain it to their candidates a, the campaign that they're doing the incentives that they have and the metrics that they're expecting. It just can't be fantasy time. It needs to be something that's concrete.
And so, once we bring the people in, it really all depends on the training time. I've had people go as low as a half a day just to teacher CRM and do a little bit of role play for fun and others do longer training sessions, even up to a month. That concerns me because we do follow all Costa Rican labor laws and there are certain call centers that are known for like for an example, sykes has the MetLife account and supposedly people will be there for an entire month training and then on their first day of coming back to work, they just don't show up.
And by Costa Rican labor law, they need to get paid for that month they go on a certain list as being a jumper and it's not fair, but that's the name of the game. So, the longer the training, the more I'm concerned because people sometimes can take advantage of that and just use that as a placeholder until they can find another job. So, if we have certain awfully specific checkpoints to ensure that this agent really has done their due diligence, really engage really up to speed.
That's a good risk compared to just doing five days’ worth of classroom, talking about merchant process outsourcing and stuff like that. It needs to be awfully specific, and I have to ensure that this client that I'm speaking with does have a track record. If it's a brand-new pilot project, then we need to invest in the process and there shouldn't be any surprises and I must let them know what to expect when building a campaign, there may be attrition. We may need to readjust the script, call certain area codes, or do certain things.
But I guess the most important thing about it is being forthright, when it comes to onboarding people, I can easily have somebody in five business days, depending if you need 10 people give me up to 10 business days, you know, and maybe we can hire people piecemeal, we can catch them when certain campaigns and other centers and as I mentioned, it's very competitive out there. The more that you put out the start date, the more that you're going to lose people because they need a job between those times and now since Covid came, it really adjusted to the work from home.
So there is an advantage of the brick and mortar because of internet redundancy, my generator and on site I. T. Support but Steve, I was exceptionally fortunate during Covid to be able to adjust my business model virtually because if I owned a brick and mortar only like a bike shop or a pizza parlor, I'm in big trouble as much as I lost a lot of the essence of the center and the camaraderie? I was able to survive. But you know, the labor pools changed. I must ensure if there is training, they should be on site to know the company culture and at least meet us before going home.
It's one of those things my friend where I really did see a huge shift that when I first started this back in 2000, that's great. Well, in the last few minutes that we've got, you know, I'd ask you whether we could give our listeners an exercise. We talked about the two-paragraph coming of age. Can you explain an exercise that folks can do as homework after they listen to this episode. And that might be interesting for them to learn more about the content that we gave them here today and then when we come back maybe you can give folks a way of getting in touch with you guys if that's something that they're looking for.
Thanks Steve, I appreciate it. Let people do the Triple watch. They should watch something without sound, they should watch something without sight. And if you want to study the visual body language, that's great. Just watch something without sound. You can assume what they're doing and then if you want to study the phonetics, to choose a channel that you don't understand the language. Like for me it would have to be Chinese or German or something like that. Italian French and Portuguese are too like Spanish for me.
But if I watch the Chinese channel, it's extremely easy for me to do that phonetic micro expression reading because I don't understand any semantic. So even I'm taking out the tone, I'm just studying their rate in their pit. Do not get study it that way while you're on the phone, once again these are things that you can do. You just draw your xy chart the horizontal line and every 30 seconds to two minutes point to how Mr. Jones's speaking just for practice, but it is about practice. It's about dedicated practice.
Record yourself, listen to yourself. I don't like how I sound. That's what everybody says. But guess what you that's what you got. So, you need to adjust it and as you and I have a mirror and our beards look great because we do look great. You could do the same thing with your voice as well. Record it, master it adjusted. And if you do that, you'll see that you'll get more positive reinforcement from people. There will be more I guess inclined to ask you for advice because you were sympathetic about it and the way you spoke about it and finally if you are in a certain situation where there's emotion and its tense, you should choose to speak last.
And if it's not something where you need to immediately give an answer then you should sleep on it so you can decompress and come back the next day a little more levelheaded and prioritize and that's an excellent way to grow and to crack some codes and to get to various levels. You don't always need to prove your point at that moment. There are other ways to do it. So, you don't overreact overextend and say something you regret. So, it's not like you're being weak. No, you're being considerate of it and you're being tactful about it.
If you're in the moment and its face to face with somebody if you must, even though it looks funny, you should close your eyes when speaking. So, there's less distraction and you're not energy being sucked from you. They might say why you close your eyes. I'm allowed. There's no rules to this. It's not tag you're asking me something emotional, so allow me my focus and my balance and if somebody is being aggressive with you, I think you should look in between their eyes, it looks like you're looking in their eyes.
So it's not like you're looking away or allowing them to suck the energy out of you, like Medusa, but it is a certain technique sir where instead of losing your direction and your energy and your breathing, you can regroup yourself and these are the sort of conflict management skills that have assisted me and having more productive conversations when they could have really gotten out of hand. That's great. I mean this has been filled, filled with great techniques, tips and insight as well. Thank you for being so generous with your expertise.
This has really been a wonderful episode, Richard. How can people get in touch with you if they're thinking about outsourcing if they're thinking about needing a contact center because I think by the end of this, they understand what you bring to the table. So how can they get in touch with you? I really appreciate having me on the show today with you, your audience and allowing me to share this information. The first thing they should do, my friend is by a first-class plane ticket. Come down here to Costa Rica so you can enjoy some eco-tourism, go to some beaches and waterfalls but your audience can give me a call at triple 82716750.
Or send me an email. CEO Costa Rica’s call center dot com. And finally have an exceptionally large Facebook fan page about 98,000 local Costa Rican Ticos. And they can't wait to meet you, Steve. You're going to have tens of thousands of new fans in central America. I can't wait. Well, Richard, thanks again for joining us today. I really love the thing that you said earlier and I'm going to add something to it. So, each agent is a voice artist, and this is a message to all the C E. O. S out there that have contact centers and folks that have agents working for them that each agent is a voice artist and I think you should let them create a great interaction.
So let them create, let them build those great interactions. So that's it for our episode of the Science of C. X. I'm Steve Pappas, your host. We've had Richard blank on today from Costa Rica call center and I want to thank you all for joining us. If you like the content that we bring to you, please feel free to drop us a review wherever you get your podcasts and until we meet again, please stay safe. Stay healthy and do take care everyone. Bye bye. You've been listening to the science of C. X. My name is Steve Pappas.
I really hope you've enjoyed this episode and if you have the highest compliment that you can give us is to subscribe rate and review the science of C. X. Thanks. And we'll see you in the next episode. Finding one place to see all customer experience related tools of technology has been difficult until now. We just built it. Get ready for a science of C. X. Original customer experience technology has been helping to drive businesses by giving them insights into better methods to engage and delight their customers for some time now.
But if you're looking for C. X. Tech you must search everywhere to understand the whole landscape. C. X stash is your simple why stop directory of all the Great Sea X related technology you need. It breaks down all C. X by collections like analytics, crm, journey mapping, voice of the customer, you ex customer support and more. It's free to create an account and use no advertising. Cluttering up your experience just one place to find all the great C. X. Tech. Sign up today at www.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SacrificetoSuccess #Scienceofcx
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https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
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NOT YOUR AVERAGE CEO LIFELINE PODCAST B2B GUEST RICHARD BLANK COSTA RICA'S CALL CENTER
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Not Your Average CEO Lifeline is a podcast that provides vital insight to growing, enhancing and managing your business. Listen in to hear how to grow your business, expand your knowledge base, master the art of delegation, navigate the virtual space, save money and much much more!
Business podcast that provides vital insight to growing, enhancing and managing your business. Listen in to hear how to grow your business, expand your knowledge base, master the art of delegation, navigate the virtual space, increase profits, and more. Hear expert advice from our guest speakers.
On today's episode of Not Your Average CEO Lifeline, we are joined by CEO, Richard Blank. Richard is the CEO for Costa Rica's Call Center and has been since 2008. He brings some amazing advice on how to turn employee morale around, keep motivation up and how to communicate successfully. Be sure to listen in to learn more about leadership, strong corporate culture, some outsourcing tips and how to become successful in the call center world!
NOT YOUR AVERAGE CEO LIFELINE PODCAST CX GUEST RICHARD BLANK COSTA RICA'S CALL CENTER
https://youtu.be/pjLrWgYeVh4
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Discover how Tishknet, a pioneering telecom operator from Iraq, revolutionized its network operations by partnering with Alepo. This video explores Tishknet’s journey to introduce a high-speed LTE network alongside its existing services while addressing the challenge of modernizing its billing platform to improve revenue management for legacy offerings.
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Sales trainer that became a CEO of a call center. The Make Careers Happen Podcast with Richard Blank.
Welcome to Make careers happen. A podcast with the main focus on helping people to find success in their careers. Guiding people to find their professional business journey.
Ishaan Haider is a teenage host of the show and is located in Dublin Ireland. A very ambitious highschooler that engages his time with interactive learning outside of the classroom. Ishaan seeks to improve his communication skills by interviewing established business leaders that pay it forward to the next generation. Make Careers Happen podcast is just a start to Ishann's bright future with grit and determination to makle things happen in a positive way.
Ishaan dives deep into the subject of moving abroad and starting a company from scratch in Costa Rica. He follows up with Richard on multiple questions regarding the use of advanced telemarketing strategy combined with conflict management can adjust the tone through interpersonal soft skills. The podcast concludes with a discussion on customer support by proper rhetoric and gamification to increase employee motivation.
Make Careers Happen Episode #2
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #MAKECAREERSHAPPEN
Make Careers Happen Podcast. Guiding people to find their professional business journey. Episode #2
https://youtu.be/SbtZsgoWyBM?si=Cd22_5r-D6ewfaJE
Sales trainer that became a CEO of a call center. The Make Careers Happen Podcast with Richard Blank.
Welcome to Make careers happen. A podcast with the main focus on helping people to find success in their careers. Guiding people to find their professional business journey.
Ishaan Haider is a teenage host of the show and is located in Dublin Ireland. A very ambitious highschooler that engages his time with interactive learning outside of the classroom. Ishaan seeks to improve his communication skills by interviewing established business leaders that pay it forward to the next generation. Make Careers Happen podcast is just a start to Ishann's bright future with grit and determination to makle things happen in a positive way.
Ishaan dives deep into the subject of moving abroad and starting a company from scratch in Costa Rica. He follows up with Richard on multiple questions regarding the use of advanced telemarketing strategy combined with conflict management can adjust the tone through interpersonal soft skills. The podcast concludes with a discussion on customer support by proper rhetoric and gamification to increase employee motivation.
Make Careers Happen Episode #2
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #MAKECAREERSHAPPEN
Make Careers Happen Podcast. Guiding people to find their professional business journey. Episode #2
https://youtu.be/SbtZsgoWyBM?si=Cd22_5r-D6ewfaJE
Sales trainer that became a CEO of a call center. The Make Careers Happen Podcast with Richard Blank.
Welcome to Make careers happen. A podcast with the main focus on helping people to find success in their careers. Guiding people to find their professional business journey.
Ishaan Haider is a teenage host of the show and is located in Dublin Ireland. A very ambitious highschooler that engages his time with interactive learning outside of the classroom. Ishaan seeks to improve his communication skills by interviewing established business leaders that pay it forward to the next generation. Make Careers Happen podcast is just a start to Ishann's bright future with grit and determination to makle things happen in a positive way.
Ishaan dives deep into the subject of moving abroad and starting a company from scratch in Costa Rica. He follows up with Richard on multiple questions regarding the use of advanced telemarketing strategy combined with conflict management can adjust the tone through interpersonal soft skills. The podcast concludes with a discussion on customer support by proper rhetoric and gamification to increase employee motivation.
Make Careers Happen Episode #2
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #MAKECAREERSHAPPEN
Make Careers Happen Podcast. Guiding people to find their professional business journey. Episode #2
https://youtu.be/SbtZsgoWyBM?si=Cd22_5r-D6ewfaJE
Sales trainer that became a CEO of a call center. The Make Careers Happen Podcast with Richard Blank.
Welcome to Make careers happen. A podcast with the main focus on helping people to find success in their careers. Guiding people to find their professional business journey.
Ishaan Haider is a teenage host of the show and is located in Dublin Ireland. A very ambitious highschooler that engages his time with interactive learning outside of the classroom. Ishaan seeks to improve his communication skills by interviewing established business leaders that pay it forward to the next generation. Make Careers Happen podcast is just a start to Ishann's bright future with grit and determination to makle things happen in a positive way.
Ishaan dives deep into the subject of moving abroad and starting a company from scratch in Costa Rica. He follows up with Richard on multiple questions regarding the use of advanced telemarketing strategy combined with conflict management can adjust the tone through interpersonal soft skills. The podcast concludes with a discussion on customer support by proper rhetoric and gamification to increase employee motivation.
Make Careers Happen Episode #2
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #MAKECAREERSHAPPEN
Make Careers Happen Podcast. Guiding people to find their professional business journey. Episode #2
https://youtu.be/SbtZsgoWyBM?si=Cd22_5r-D6ewfaJE
Master business efficiency with these 7 essential automation tools. We cover a range of software designed to optimize your business operations, from automating routine tasks to enhancing data management and communication. Visit https://promptigo.com/ for more information
#BusinessAutomation #ProductivityTools #AI #ProjectManagement #SalesAutomation #SocialMediaStrategy #ContentCreation #TechTrends2023 #businessgrowth #promptigo
Welcome to the ultimate solution for managing your MLM business effortlessly. In this video, we dive into the features and benefits of Lead MLM Software, your go-to platform for seamless multi-level marketing operations.
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In this episode of Leaders On The Rise: The Podcast, the host, Lydia Pierre, talks with Richard Blank all the way from Costa Rica. At the University of Arizona, Blank studied Spanish communications and microexpression. This educational skill proved to be a valuable asset to his future as he eventually started a business to train telemarketers. Client engagement is Blank's strategy. He contends that the use of filler words will limit your ability to discover more about a person. Taking into account how significant it is to actively communicate and how it would enhance people's lives.
On the Leaders On The Rise podcast, Pierre Branding Group Senior Director and Leaders On The Rise podcast host, Lydia Pierre, encourages entrepreneurs to share not only their expertise but their stories and their hearts.
This educational skill proved to be a valuable asset to his future as he eventually started a business to train telemarketers. Client engagement is Blank's strategy. He contends that the use of filler words will limit your ability to discover more about a person. Taking into account how significant it is to actively communicate and how it would enhance people's lives.
Lydia Pierre
CEO & Sr. Director of Brand Management. Lydia has more than 15 years of experience in marketing, brand building, communications & strategic planning for small businesses & non-profits. Lydia has a very active role as a leader in the business community. Known for always contributing to her passion for helping executives and entrepreneurs succeed, Lydia launched The Corporate Socialite®, Book Club where the aim is to leverage Lydia's top reads as well as the books written by guests from the Leaders On The Rise podcast to further help the audience in their goal of finding their personal path to success in business.
We cover a wide range of topics – From how and why you started your business, to topics that would be of great value to our guests. We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #education #leadersontherise
Richard Blank | Leaders On The Rise Podcast | Actively Communicating
https://youtu.be/fYszh80HNnU?si=xHjUUY6kW6yGhogK
In this episode of Leaders On The Rise: The Podcast, the host, Lydia Pierre, talks to Richard Blank.
https://youtu.be/A2h1PowLUyw
In this episode of Leaders On The Rise: The Podcast, the host, Lydia Pierre, talks to Richard Blank.
In this episode of Leaders On The Rise: The Podcast, the host, Lydia Pierre, talks with Richard Blank all the way from Costa Rica. At the University of Arizona, Blank studied Spanish communications and microexpression. This educational skill proved to be a valuable asset to his future as he eventually started a business to train telemarketers. Client engagement is Blank's strategy. He contends that the use of filler words will limit your ability to discover more about a person. Taking into account how significant it is to actively communicate and how it would enhance people's lives.
On the Leaders On The Rise podcast, Pierre Branding Group Senior Director and Leaders On The Rise podcast host, Lydia Pierre, encourages entrepreneurs to share not only their expertise but their stories and their hearts.
This educational skill proved to be a valuable asset to his future as he eventually started a business to train telemarketers. Client engagement is Blank's strategy. He contends that the use of filler words will limit your ability to discover more about a person. Taking into account how significant it is to actively communicate and how it would enhance people's lives.
Lydia Pierre
CEO & Sr. Director of Brand Management. Lydia has more than 15 years of experience in marketing, brand building, communications & strategic planning for small businesses & non-profits. Lydia has a very active role as a leader in the business community. Known for always contributing to her passion for helping executives and entrepreneurs succeed, Lydia launched The Corporate Socialite®, Book Club where the aim is to leverage Lydia's top reads as well as the books written by guests from the Leaders On The Rise podcast to further help the audience in their goal of finding their personal path to success in business.
We cover a wide range of topics – From how and why you started your business, to topics that would be of great value to our guests. We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #education #leadersontherise
Richard Blank | Leaders On The Rise Podcast | Actively Communicating
https://youtu.be/fYszh80HNnU?si=xHjUUY6kW6yGhogK
In this episode of Leaders On The Rise: The Podcast, the host, Lydia Pierre, talks to Richard Blank.
https://youtu.be/A2h1PowLUyw
In summary, a comprehensive needs assessment plays a vital role in developing an effective security program. It seeks to answer three key questions:
1. What assets need protection? This involves identifying and evaluating assets based on their importance to business operations, their monetary value, and the potential consequences of their loss.
2. What knowledge and skills should security officers possess? The assessment aims to determine the necessary expertise of security officers, including security principles, risk assessment and management, communication, and conflict resolution skills.
3. What physical safeguards are required? The assessment considers the need for physical security equipment like fences, lights, and CCTV systems, as well as infrastructure elements and emergency preparedness measures.
A well-designed security program comprises security officers, physical security equipment, and written procedures as guidelines for security officers. By addressing these questions and incorporating the essential components, the needs assessment lays the foundation for a robust security program that effectively protects a company's critical assets.
Visit this page to learn more https://www.twincitysecuritykansascity.com/security-services-kansas-city/commercial-security-services-kansas-city/
The private fitness training facility ´Darwin Fitness’ that has a focus in nutrition coaching revamps how they propose fitness objectives and client services by offering booklets containing specially made goals and expertly crafted tips for caloric deficit management. This material demonstrates the commitment Darwin Fitness has to educating clients and ensuring they achieve healthy weight loss and confirms why they are the leading fitness facility in the Altamonte Springs FL - Maitland area. https://darwin-fitness.com/weight-loss-trainers-orlando/
Are you looking to achieve your weight management goals in a healthy and effective way? Look no further than Switch, the ultimate solution that promotes a healthy metabolism and supports successful weight management. With its unique blend of proprietary nutrients, Switch is designed to assist your body in burning calories and achieving optimal results. Switch understands the importance of maintaining a healthy metabolism when it comes to managing your weight. By utilizing its powerful mix of nutrients, this exceptional product helps optimize your body's ability to burn calories efficiently. Say goodbye to sluggish metabolisms that hinder your progress, and hello to a revitalized system that works in harmony with your goals. Please use link for more details.
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Introducing the La Prairie Age Management Balancer Lotion 250ML - the ultimate solution for achieving a flawless and youthful complexion. This ultra-light product has been specially formulated to delicately soften and soothe the skin of your face, leaving it feeling refreshed and revitalized. One of the standout features of this remarkable lotion is its ability to remove all traces of irritation, providing instant relief to sensitive skin. Whether it's redness, dryness, or any other form of discomfort, this powerful formula works diligently to calm and restore balance to your complexion. Please use link for more details.
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Tamara Demery presents Inspiriting With T Podcast. Special guest CEO Richard Blank.
Inspirational lessons to help you navigate through life by realizing the self improvements needed to establish the greatness within your spirit.
“Let Your Spirit Thrive” -Tamara Demery
In this week's episode of the Inspiriting With T podcast, T interviews Richard Blank, the influential CEO of Costa Rica Call Center (CCC). He shared his most remarkable life moments that led him to build a company abroad, educate people, and inspire others.
Tamara Demery: Experienced Franchise Owner with a demonstrated history of working in the consumer services industry. Skilled in Customer Service, Management, Microsoft Word, Microsoft PowerPoint, and Leadership.Army Vet, Entrepreneur, Inspirer, Veteran, Wife, Mother, Christian, Podcaster, . She's been the host of the Inspiring With T podcast since November 2021. Card My Yard Franchise Owner
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #inspirtingwitht
Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification, CEO,Leadership,Marketing,Small Business,appointment setting,lead generation,cx,money,
https://youtu.be/H6wMOUpRFCk?si=YZCB9u3bYiOyx_dv
The Great Mondays Radio Show. Employee Empowerment Secrets by a Chief Executive Officer.
Episode 11. Your host, Josh Levine, talks with the Founder and CEO of Costa Rica's Call Center Richard Blank. Josh Levine is an educator, designer, and best-selling author, but above all, he is on a mission to help organizations design a culture advantage. His new book Great Mondays: How to Design a Company Culture Employees Love, will be published in 2018 by McGraw-Hill Education, and presents the framework and tools business leaders need to understand, design, and manage their own culture.
Costa Rica Call Center is a state-of-the-art BPO telemarketing outsourcing company. CRCC's bilingual crew is capable of handling any size BPO while offering expansion or staying in contact with customers without stress or added time to hire and train telemarketers yourself. Costa Rica's Call Center personally trains different call centers across Central America.
For more than 15 years Josh has helped build culture-driven brands and as Principal of Great Mondays continues his work with tech and social enterprise organizations. He is best known for helping found the non-profit Culture LabX, and as its executive director has overseen it grow into an international community.
Josh is sought after for his inspiring and educational keynotes, that not only reveal new insights, but inspire new action. His highly entertaining and accessible writing has been featured in Forbes, Huffington Post, Fast Company, and Design Management Journal.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #greatmondayradio
https://youtu.be/UvMqtEikICg
Original song and video submitted to The Association of Composers and Musical Authors of Costa Rica (ACAM) for the 2024 awards.
The famous Latino guitarist, IGNI FERROQUE teams up with CCC to produce a classic MTV retro video.The band is promoting their 44th anniversary album and national tour sponsored by Costa Rica's Call Center. The hot single has become the official 15 year anniversary theme song for CCC. Pura Vida.
IGNI FERROQUE. Banda de rock original costarricense fundada en 1978.
Shine like the sun lyrics:
Have you every thought of leaving home?
How far would you go to find you space?
Are you willing to start all alone?
Without letting your mind scatter...Out of place
Working hard everyday dawn to dawn
Hitting the phone to reach the goal
Fitting in your spot in paradise
Never take your eye off the prize
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
No matter how strong you feel you are
No time for breaks until you're all done
With all your goals there is always stress
And everybody needs to rest
And yet there is no dream that comes alone
Once you feel great, you feel at home
You find the beauty of a smiling face
You find the love, you find the GRACE
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
Producer: Greibyn Krriyo
Executive Producer: Richard Blank
Production Assistant: Rolando Araya
Igni Ferroque
Roberto Ferroque Ruiz
Eduardo Doryan Jara
Models:
Dayana Solis
Silvia Rojas
Rebeca Meneses
Shirley Rodmon
Fabiola Castillo
Julissa Meneses
Yoselyn Fonseca
Maria Jose Castro
Free Spirit Hippie: Eddie Fridovich
Grips:
Edder Nuñez
Fabian Sequeira
Special Guest Appearance: Grace Borbon
Video Record: Jersan Jimenez
Edition / Post Production: Michael Arce Mora
Sunset Productions CR 2023
1993 Gottleib Street Fighter II Pinball Machine
1994 Bally World Cup Pinball Machine
1992 Data East Hook Pinball Machine
1995 Midway Ultimate Mortal Kombat 3 Arcade Machine
1993 Sega In the Hunt Arcade Machine
1979 Atari Asteroids Arcade Machine
1996 Namco Alpine Racer 2 Arcade Machine
1996 Midway Killer Instinct 2 Arcade Machine
1958 Seeburg 220 Jukebox
1964 Wurlitzer 2810 Jukebox
1961 Seeburg AY160 Jukebox
1995 Dynamo Air Hockey Table
ACAM
The Association of Composers and Musical Authors of Costa Rica, committed to the cultural development of the country and in compliance with its objectives derived from the constitutive statutory statements, has decided to hold the COSTAR RICAN MUSIC AWARDS, hereinafter the Awards ACAM.
The ACAM Awards will always try to recognize the musical talent of the country, through the evaluation of the productions made during the review period, having to review everything that happened around this field, such as musical, audiovisual, incidental, advertising and other new ones, to select by means of a highly qualified jury, installed sufficiently in advance, the various events that have occurred that serve to stimulate future creation, provoke the interest of young people in composition, all thanks to the promotion and defense of Law Author who assists them.
The award is for all those persons, natural or legal, who are selected by the qualifying jury and whose productions or musical works have been published or communicated to the public between the dates that will be duly announced according to the event. The evaluation period corresponds to the dates on which the industry releases its musical products to the national market.We are the Association of Composers and Musical Authors of Costa Rica, a Collective Management Entity, created by musical authors and composers with the objective of collecting and distributing copyrights.
Once the composer and/or author has understood the basic responsibilities and the minimum duties, both of the association towards him and of him towards the association, this agreement is signed. Through this ACAM is empowered to protect and administer on behalf of the author, exclusively and fully, all the rights mentioned in the first and second clauses, in accordance with the provisions of its Statutes and Regulations.
We are pleased to know your interest in protecting your musical works with ACAM, the association of musical authors and composers of Costa Rica is dedicated to the protection and care of Copyright. By declaring your work in ACAM you are obtaining worldwide protection for your creation.
Once your works are endorsed by this committee, the Board of Directors will approve your admission as a new associate and your works will be protected worldwide.
We are at your disposal to help you with the affiliation process and we hope that you will soon be part of our association.
A copyright management society must collect the amounts generated by the works of its associates and, therefore, must distribute them.
This Regulation will be governed by elementary principles inherent to the distribution of copyright worldwide, namely, the principle of equal treatment for all authors, the principle of equity, the principle of complete distribution and the autonomy of distribution.
For a better understanding of this Regulation, a series of definitions of the concepts of perception and apportionment that make up the technical language of Collective Management of Copyright have been added.
Richard Blank#Costa Rica's Call Center# Outsourcing# Telemarketing# BPO# Nearshore# Sales# Entrepreneur# B2B# Business# Podcast# Gamification# CEO# igniferroque# rocknroll# shinelikethesun# costaricarock# music
https://youtu.be/wnQX8TEagis
https://www.youtube.com/watch?v=nublj-mEkZ4&pp=ygUbc2hpbmUgbGlrZSB0aGUgc3VuIGZlcnJvd3Vl
September 21st, 2018. Hard Rock Cafe, Costa Rica.
https://www.youtube.com/watch?v=GQ3XowAhuD8&pp=ygUbc2hpbmUgbGlrZSB0aGUgc3VuIGZlcnJvd3Vl
IGNI FERROQUE live in concert. The LONDON ROOM. September 23rd 2022 SHINE LIKE THE SUN
https://www.youtube.com/watch?v=xHC04SVgwXQ&pp=ygUbc2hpbmUgbGlrZSB0aGUgc3VuIGZlcnJvd3Vl
IGNI FERROQUE LIVE. El Club de Bella Escazu! October 15th 2022. Shine Like The Sun closed the set.
https://www.youtube.com/watch?v=eM-KfL8_vpc&pp=ygUgc2hpbmUgbGlrZSB0aGUgc3VuIGlnbmkgZmVycm9xdWU%3D
SHINE LIKE THE SUN. LIVE JANUARY 8th 2022
Fite 4 Liberty Podcast . Financial independence and how it is the truest form of freedom Episode #158
Fite 4 Liberty is a place for lovers of Liberty to hear about amazing people in the Liberty Movement and what they are working on. With a mix of updates, interviews, and live shows; there's a little something for everybody!Twice a week David Fite sits down with Politicians, Entrepreneurs, and Activists to discuss the ways they are "Fite-ing" for Liberty and how others can do the same.
David Fite
Vice President at Kraften Capital
Political Consultant and Entrepreneur fighting to make people’s lives easier whether that’s through simplified laws, low cost financial services, or entheogen access.
Cedarville University
Business Administration and Management, General
Richard Blank is an Entrepreneur and CEO of Costa Rica's Call Center who built his company and wealth from the ground up. He joins the Fite to talk about financial independence and how it is the truest form of freedom we can experience today.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #fite4libertypodcast
https://youtu.be/tNZn9UFCreA
https://youtu.be/QgMbyd_btDk
Excellent Executive Coaching Podcast. Connecting with a Person on an Iced Cold Call? A Call Center CEO Can Give Us Insights. Episode 278
This podcast is mostly devoted to personal development and leadership coaching. The host is Dr. Katrina Burrus. She is a First Master Certified Coach from the International Coaching Federation in Switzerland and founding Board Member for ICF Switzerland. She has served as an adjunct professor to several universities and speaks around the world on the topics of leadership coaching and Global Nomadic leadership and has been working as an executive coach for global leaders since 1994.
Excellent Executive Coaching podcast will examples of leadership coaching issues and challenges. Excellent Executive Coaching will provide leadership coaching tips, strategies and resources that can resolve leadership issues. The Excellent Executive Coaching podcast is a platform of discussion and a source of knowledge sharing between professional coaches and leaders. It promotes continued education for executive coaches and leaders around the world.
You are CEO of one of the largest call centres in San José in Costa Rica. What made you, a US citizen travel, live and work in Costa Rica? You trained 10,000 bilingual telemarkers. What makes a good telemarketer? How does phonetic micro expression reading help you become a good telemarketer. Please provide us with a good and a bad example? What are the viral tell signs? What is the Buffer Boomerang technique?
Welcome to the Excellent Executive Coaching podcast. This program is all about helping you thrive in the most challenging coaching situations. Our aim is to support you in bringing your coaching to the next level.
You are a Leader and you want to…
Announce a challenging restructuring plan and would like to review how best to communicate your message to key stakeholders internally and externally
Build a high performing team that is aligned to the organization’s goals
Get off the treadmill and feel motivated and energized again
Excel after a promotion or in your new role and want to create your strategy, develop your alliances, your team and help you and your team to thrive in your new environment
Leverage your experience abroad and thrive in your new position when you repatriate
Learn to better use your strengths and develop areas that could be your derailment in time
You are a HR partner or Leadership Development professional and you want to…
Conceive of a leadership development program throughout your organization
Prepare your managers and leaders for organizational change
Develop your leaders for the next level
The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals.
This Is WHY We Can Support You
We are a group of executive coaches. I, Katrina Burrus, PhD, MCC am the lead coach. I have a proven track record in coaching global leaders in multinationals (Nestle, Novartis, CERN, UNAIDS, United Nations etc). My coaching expertise has taken me to Europe, Asia Pacific and in the Americas. I am recognized for my distinctive capabilities with leaders and teams from a wide variety of cultural backgrounds.
MKB Excellent Executive Coaching is affiliated with a network of international experts and scholar-practitioners. We specialize in coaching international and highly mobile leaders, high potentials, and brilliant and abrasive leaders. We research and are passionate about reducing suffering and ineffectiveness in the workplace.
I teach post-graduate courses at various universities and facilitate workshops on “Global Leaders”, on “Executive Coaching”, and on “Successful Integration into a New Role.” I am the first ICF (International Coach Federation) Master Certified Coach in Switzerland, founder and Board Member of ICF Switzerland and on the Editorial Board of the International Journal of Coaching in Organization. After numerous published articles, I wrote three books in French, one on “Global Nomadic Leaders and another called “When the Visionary is Blinded: Coaching Brilliant and Abrasive Leaders” “Managing Brilliant Jerks: How Organizations and Coaches can Transform a Difficult Leader into a Powerful Visionary”.
This Is HOW We Can Support You
MKB Excellent Executive Coaching’s mission is to get you from where you are to where you want to be. It is for you to succeed in reaching your goals while finding more meaning in what you do. We want you to prosper and learn in a period of transition.
We can help you thrive in a challenging situation and support you in bringing your profession to the next level whether you are new to the business or already an expert professional.
Our research-based approach allows us to customize the coaching methodology to the leader’s specific needs whether you are a leader, HR partner, learning professional
Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.
http://www.ExcellentExecutiveCoaching.com with your hosts Dr. Katrina Burrus, MCC, BCC. These videos are about helping you thrive through some of the most challenging coaching and leadership situations. If you are a coach, leader, manager, entrepreneur, and HR manager, these videos are for you. TOPICS DISCUSSED Change - Leadership Development, Conflict Management, Coaching difficult cases, Career transition, Becoming a Thought Leader, Strategy and Visioning, Team building, On-Boarding into a new position. We invite you to join us and learn about resources, strategies, and tactics that will bring you from where you are to where you want to be.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #excellentexecutivecoachingpodcast
https://youtu.be/ff0u-Xi9ZUk
Entertainment Man Podcast. A fun CEO shares 10 secrets to promote morale.
Entertainment Man Podcast is the OFFICIAL Podcast of the Founder and Owner of ChrisBOnTheWeb which is 100% Raw and Real and nothing is hidden. He will talk about various types of topics, including past projects that he did on YouTube and including past Podcasts! He also does interviews quite often but when there isn't an interview, he is there to give you some help with YOUR content. You can also find his podcast on YouTube in video format as well!
In today's episode, I talk to and interview a BPO call center CEO Richard Blank
We talk about his Call Centre, Conflict Management strategy, phonetic micro expression reading for mastering verbal signs and the Famous Boomerang Technique.
Small Production Note: My closing got cut off at the end, my apologies, I'll fix it for next time around.
Chris created ChrisBOnTheWeb more for himself, as a solo project with some help. Larry and Justin jumped on over with him along with The Entertainment Man Talk Show which only lasted only almost 7 months when it went on Hiatus as of after filming the Season 6 Finale. While the hiatus happened, Chris created Everything About Reality TV Podcast which had Hells Kitchen, Survivor, Amazing Race and Big Brother Canada which went to the Audio ONLY side of things later on. Also Chris did vlog style kind of videos for just over 700 consecutive days or tries to. He also had a ChrisBOnTheWeb Behind The Camera like he did on the previous team. End of June 2016, ChrisBOnTheWeb (Chris) decided to part ways from YouTube for the first time.
ChrisBOnTheWeb (Podcast Era 2016 - PRESENT)
He took the summer off and returned to Everything About Reality TV to Audio ONLY and ran all the way to end of June 2020 as he announced he was finished with Reality TV Podcasts all together in general. He covered shows like Survivor, Amazing Race, Amazing Race Canada, Big Brother, Big Brother Canada and Music City between it's run. June 2018 Chris & Larry made the announcement that they were doing a Collaboration Podcast called Power Rangers Collaboration Podcast which is still in the active projects list since June 2018. The collab was under the name The CBOTW Show from 2018 - 2019 then on it's own like it is to this day. March 8th, 2020, he started up Entertainment Man Podcast which is currently still in it's run. in 2022 he also added Entertainment Man to YouTube and he became active on YouTube once again after 6 year absence or retirement from the platform. Everything About Reality TV ended it's run at the end of June 2020. Power Rangers Collab saw it's end of it's run June 3rd, 2023. The CBOTW Show tried to return in 2021 & 2022 but because of some things that went on behind the scenes, the podcast went on hiatus up to the announcement of it's returning and now active as of June 3rd, 2023 on AUDIO Only.
Chris- Founder/Owner/Content Creator: Chris created ChrisBOnTheWeb IN 2014 & is the Founder/Owner/Content Creator. He currently has 3 shows, Entertainment Man Podcast; Power Rangers Collab & The CBOTW Show. When not working on content he plays video games and spend time with family and friends.
alternatetext Brianna- Community Manager (On Leave): Brianna was once the Community Manager for ChrisBOnTheWeb to help him with emails, Facebook Fan Page/Group posts and message and anything he may need. When not helping she is a graphic designer & is seen doing graphics for CBOTW from time to time. She is currently on a Leave of Absence.
alternatetext Joe- Admin/Acting Community Manager: Joe is no stranger to ChrisBOnTheWeb as he was involved with Chris's former team and has been on and off active with the CBOTW Community but continues to be active in the community. When not helping he build's website for a living. He is currently an "Admin" and Acting Community Manager for ChrisBOnTheWeb.
alternatetext Larry- Senior Producer/Co-Host: Larry was part of ChrisBOnTheWeb as Chris's Camera Man from 2014 - 2016 as part of The Entertainment Man Talk Show; Was Exec Producer/Co-Host of Power Rangers Collab from 2018 - 2023 and now the Senior Producer/Co-Host of The CBOTW Show. He has the longest CBOTW tenature next to Chris and Joe.
alternatetext Jeff- Intern: Jeff is no stranger to ChrisBOnTheWeb as he was part of the Moderator Team of The Video Projects Team and is an Intern and helps around the Community when he cans, Moderator for the Fan Page and Staff for the Discord Community. On his spare time he likes to play a various video games and post some of those videos to his YouTube Channel.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #entertainmentmanpodcast
https://youtu.be/oKMvXjJv0sU
https://youtube.com/shorts/Ya6mkTxntiE
Presented by your hosts Sun Soul X and Soul Toucha the Poet. We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it. Here and there we’ll also drop thoughts of the day and various history facts and much more to keep you entertained. You can also catch our live podcasts on YouTube and Facebook at The King & Eye Life Podcast respectively every week at 7:30 pm eastern time.
We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it.It's been a great opportunity for us to learn and connect with so many colleagues, new listeners and friends!
Jeffery Sigler
Inventor / Car enthusiast / Podcast Host
Sun Soul X/ Jay, is affectionately known by family, friends, and associates as someone who is very grounded and who has a very outgoing personality. Sun is also a military Brat who has traveled to different places around the world as a brat and as an adult. Sun is a business owner and has a career in the industrial tank field. His hobbies include writing, cooking, traveling, drag racing, working on antique cars and motorcycles. Sun enjoys spending his down time with family and friends.
Achieng Landy
Poet / Author / Podcast Host
Widely known by King and poetically and podcasted as Soul Toucha the Poet is a fun loving person. Originally from NYC, he is well travelled around the world as a military BRAT and military member with over 26 years of service between active duty army, air national guard and army national guard. His hobbies include, cooking, traveling, writing, laughing, spending time with family and friends and anything else that brings joy to his life.The pen is my sword through prose. Thanks for swinging by my channel where I will be dropping poetry videos, podcast videos and other videos that make the days much more exciting. I look forward to sharing what's in my poetry vault and collaborating with fellow poets and creatives. Follow me on all social media, Soul Toucha the Poet and tune into my podcast, Trek Through Poetry on all podcast platforms.
Welcome everyone to the King & Eye Life Podcast Unchained!! Our motto is, "Where We Talk About It!" Your membership here will provide you with unedited, unscripted and true to life conversations. You will also find topics that might be just a little too, let's say free speaking for the average listener. Here you will also be given the opportunity to be a guest host on a topic of ours or one of your choosing. So come on and become a member and let's grow this joint.
The King & Eye Life Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #kingendeyepodcast
https://youtu.be/crRZ5pRLWSk
https://youtu.be/0Up3F0dXScI
https://youtu.be/6W5PWHldW9E
https://youtu.be/gcqYIYxGPfA
A Sun Soul X and Soul Toucha the Poet interview. The King & Eye Life Podcast episode with a CEO.
Presented by your hosts Sun Soul X and Soul Toucha the Poet. We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it. Here and there we’ll also drop thoughts of the day and various history facts and much more to keep you entertained. You can also catch our live podcasts on YouTube and Facebook at The King & Eye Life Podcast respectively every week at 7:30 pm eastern time.
We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it.It's been a great opportunity for us to learn and connect with so many colleagues, new listeners and friends!
Jeffery Sigler
Inventor / Car enthusiast / Podcast Host
Sun Soul X/ Jay, is affectionately known by family, friends, and associates as someone who is very grounded and who has a very outgoing personality. Sun is also a military Brat who has traveled to different places around the world as a brat and as an adult. Sun is a business owner and has a career in the industrial tank field. His hobbies include writing, cooking, traveling, drag racing, working on antique cars and motorcycles. Sun enjoys spending his down time with family and friends.
Achieng Landy
Poet / Author / Podcast Host
Widely known by King and poetically and podcasted as Soul Toucha the Poet is a fun loving person. Originally from NYC, he is well travelled around the world as a military BRAT and military member with over 26 years of service between active duty army, air national guard and army national guard. His hobbies include, cooking, traveling, writing, laughing, spending time with family and friends and anything else that brings joy to his life.The pen is my sword through prose. Thanks for swinging by my channel where I will be dropping poetry videos, podcast videos and other videos that make the days much more exciting. I look forward to sharing what's in my poetry vault and collaborating with fellow poets and creatives. Follow me on all social media, Soul Toucha the Poet and tune into my podcast, Trek Through Poetry on all podcast platforms.
Welcome everyone to the King & Eye Life Podcast Unchained!! Our motto is, "Where We Talk About It!" Your membership here will provide you with unedited, unscripted and true to life conversations. You will also find topics that might be just a little too, let's say free speaking for the average listener. Here you will also be given the opportunity to be a guest host on a topic of ours or one of your choosing. So come on and become a member and let's grow this joint.
The King & Eye Life Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #kingendeyepodcast
https://youtu.be/crRZ5pRLWSk
https://youtu.be/0Up3F0dXScI
https://youtu.be/6W5PWHldW9E
https://youtu.be/gcqYIYxGPfA
A Sun Soul X and Soul Toucha the Poet interview. The King & Eye Life Podcast episode with a CEO.
Presented by your hosts Sun Soul X and Soul Toucha the Poet. We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it. Here and there we’ll also drop thoughts of the day and various history facts and much more to keep you entertained. You can also catch our live podcasts on YouTube and Facebook at The King & Eye Life Podcast respectively every week at 7:30 pm eastern time.
We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it.It's been a great opportunity for us to learn and connect with so many colleagues, new listeners and friends!
Jeffery Sigler
Inventor / Car enthusiast / Podcast Host
Sun Soul X/ Jay, is affectionately known by family, friends, and associates as someone who is very grounded and who has a very outgoing personality. Sun is also a military Brat who has traveled to different places around the world as a brat and as an adult. Sun is a business owner and has a career in the industrial tank field. His hobbies include writing, cooking, traveling, drag racing, working on antique cars and motorcycles. Sun enjoys spending his down time with family and friends.
Achieng Landy
Poet / Author / Podcast Host
Widely known by King and poetically and podcasted as Soul Toucha the Poet is a fun loving person. Originally from NYC, he is well travelled around the world as a military BRAT and military member with over 26 years of service between active duty army, air national guard and army national guard. His hobbies include, cooking, traveling, writing, laughing, spending time with family and friends and anything else that brings joy to his life.The pen is my sword through prose. Thanks for swinging by my channel where I will be dropping poetry videos, podcast videos and other videos that make the days much more exciting. I look forward to sharing what's in my poetry vault and collaborating with fellow poets and creatives. Follow me on all social media, Soul Toucha the Poet and tune into my podcast, Trek Through Poetry on all podcast platforms.
Welcome everyone to the King & Eye Life Podcast Unchained!! Our motto is, "Where We Talk About It!" Your membership here will provide you with unedited, unscripted and true to life conversations. You will also find topics that might be just a little too, let's say free speaking for the average listener. Here you will also be given the opportunity to be a guest host on a topic of ours or one of your choosing. So come on and become a member and let's grow this joint.
The King & Eye Life Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #kingendeyepodcast
https://youtu.be/crRZ5pRLWSk
https://youtu.be/0Up3F0dXScI
https://youtu.be/6W5PWHldW9E
https://youtu.be/gcqYIYxGPfA
Every week this DIY For Business show is to help the entrepreneurs of the world navigate through all the decisions that need to be made to start and grow a company. Our hosts, Russ and Greg, weave through the maze of hurdles that start-up and young companies are dealing with every day.
Whether you are interested in the marketing, financial, HR, legal, or any other side of business, our hosts will discuss their thoughts and interview guests to provide insights. You might even have a few laughs along the way.
DIY For Business offers guidance and support to entrepreneurs as they navigate the often-daunting process of starting and growing a company. Our hosts, Russ and Greg, are here to help start-up and established companies overcome the numerous hurdles they face every day.
We understand that entrepreneurship can be a challenging journey, and that’s why we strive to bring you not only informative content, but also some humor and levity along the way. So, tune in and join us on this exciting adventure as we explore the world of business together.
DIY for Business podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed are advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard Blank owns a call center in Costa Rica and he shares some fantastic sales techniques that work for his team and can also work for all people to improve their communication skills. If he can teach a team of phone sales professionals how to sell in a new language, he can help all of us become more effective at listening and carrying on purposeful conversations. He also gets into when the timing is right for your organization to use a call center versus hiring phone sales people. Great conversation that needs to be heard in December 2022.
Russ Catanach is an entrepreneur, marketer, and audio producer. He has produced countless hours of audio, consulted hundreds of companies, and founded a thriving entertainment and event production company. Russ started his career behind the scenes and behind the microphone of major market radio stations working with PBS, Clear Channel, and CBS. He currently hosts and produces three successful podcasts that highlight his audio production skills, sense of humor, and business intelligence. For the last 13 years, he has consulted small and medium-sized businesses throughout Northern California while developing database-driven marketing automation systems. As founder and CEO of Fog City Entertainment, Inc., he led a team that produced over 300 events annually for clients, including The Clorox Company, Major League Baseball, Yahoo, Google, and several major hotel groups. He has been on stage with acts including Penn & Teller, in the studio with Ryan Seacrest, and has interviewed hundreds of guests for broadcast and podcast. In addition to his professional background, he won second place in a stand-up comedy competition, won awards for acting and technical theater production, and is a trained improviser.
Greg Louie has been a business owner and radio personality for over three decades. Greg has founded and managed five companies that include a marketing company for the service, auto, and medical industries. He also started a chain of golf retail shops building custom-fit golf clubs, an international golf radio show, and a marketing consulting firm in the technology space, which led to a media company. Greg has had success in growing his companies to expand both nationally and with his radio show international. Greg’s experience as a radio personality combined with running two marketing businesses and a chain of retail locations has provided the perfect path to currently partnering in creating Sellory Media, producers of DIY for Business, and The Safe Bet podcasts.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #diyforbusiness
https://youtu.be/LxQRoMcYJk0
Data Leadership Lessons Podcast by Algmin Data Leadership. Call Center Success Secrets. Episode 92.
The "Data Leadership for Everyone" podcast is an audio advice column for all your data and leadership questions! In today's world, everyone needs to harness the power of data. There's a lot involved in making that happen, and we're here to make it all a little bit easier. Data is everywhere in our businesses, and it takes a lot of work to make the most of it. We bring you the people, stories, and lessons to help you become a Data Leader. You'll be amazed at just how many different paths Data Leadership can take!
Algmin Data Leadership Podcast.
Anthony Algmin is an experienced Chief Data Officer (CDO), the author of the first published book on data leadership, and a dynamic keynote speaker and trainer of data strategy and management topics. With expertise drawn from multiple industries, Anthony is currently the Convergence Platform Program Lead for AbbVie, where he leads the building of a data and knowledge platform transforming how AbbVie R&D discovers and develops new medicines.
Anthony's passion is transforming organizations with data and technology, applying them in pragmatic ways to create real business value. He has been a senior leader in several industries in roles as an employee, consultant, and entrepreneur. Anthony is also the founder of the data leadership advocacy organization, Algmin Data Leadership (Algmin.com), and was the host of the Data Leadership Lessons Podcast from 2020-2022 with 100 episodes of data thought leadership.
Data Leadership Lessons podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dataleadershoplessonspodcast
https://youtu.be/JU42nDWnkKs
In this weekly podcast, Bryan Lefelhoc chats with local leaders who had to overcome challenges to find success. Be inspired by real, local stories of true grit and courage. By Spire Advertising In Northern Ohio We believe communities are transformed by local leaders like you.
At Spire, we want to be a vehicle of connection, inspiration, and support for local leaders like you. Our purpose is empowering local business success that transforms communities.We are here to help you overcome hurdles that slow your growth and to support you with a team that can bring your ideas and vision to life. Our vision is to expand our community impact to a number of other cities in rural communities across Ohio, Michigan, Indiana, and Pennsylvania by 2028. If we can invest our lives doing this well, the local communities we all serve will be immeasurably better because of your success and your positive local impact.
Have you had a dream that you were just too afraid to pursue? At just 27 years old, Richard Blank, CEO of Costa Rica’s Call Center, landed in Costa Rica with passion and a dream. What was seen as a risky choice, for a young man out of college, turned into his greatest opportunity. Do you trust your intuition or have you let fear stand in your way? Hear more about his decision to leave his friends and family as he pursued a career in another country and his advice on building a company and life that you’re proud of.
A Dash of Grit podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dashofgrit
https://youtu.be/QtHsnC50__A
Innovation in compliance brings you interviews with industry leading experts who are changing the way practitioners approach compliance. Host Tom Fox, the Compliance Evangelist and Voice of Compliance is driving the conversation about compliance into the 2020s and beyond with his focus on innovations for the compliance practitioner and the compliance profession. If you want to learn how to bring business solutions to compliance problems to more fully operationalize compliance, this is the podcast for you.
The Compliance Podcast Network is the only channel dedicated to all forms of anti-corruption, anti-money-laundering and export control compliance.
In this episode, I visit with Richard Blank, founder and CEO of Costa Roca Call Center on how he learned the business from the ground up, soft communication skills, effective, engaged training and the value of a VA.
Richard Blank is the founder, CEO, and head bilingual trainer at Costa Rica’s Call Center, a business process outsourcing (BPO) telemarketing company. They offer outbound and inbound telemarketing solutions of the highest quality. Tom Fox welcomes him to this week’s show to talk about Costa Rica’s Call Center, how they help their clients, why he opened a call center in Costa Rica, and how to lead a successful call center in a foreign country.
The Core of Costa Rica’s Call Center
Tom asks Richard why he decided to open a call center in Costa Rica and how the term “Learning through the Proletariat” influenced his business model. Richard explains that as a CEO who works among people, you learn the importance of training and keeping your employees and customers. “One thing that I heard most sitting amongst people that are in a call center industry is that they feel expendable,” he tells Tom. To counteract this, he invests in his employees' careers by promoting them and teaching them English so that they have pride and security in their job. Additionally, he has several retro arcade game machines that allow the employees to meet colleagues from other departments, and to relax, “or even hang out with el jefe”. He explains that this creates a safe, enjoyable workplace culture and an atmosphere of trust and institutional fairness.
BPO Telemarketing Outsource Company
Tom asks Richard to define a BPO telemarketing outsourcing company. BPO stands for business process outsourcing, and it is done in several parts of the world, including the Philippines where it is known as offshore. However, since Costa Rica is so close to the United States, it is considered a near-shore outsourcing company. “[That] could be either a blended or mixed center where they work on multiple accounts; usually it’s for overflowing and answering service,” he explains. Every one of Costa Rica’s Call Center’s agents is assigned to and works specifically for a client. He explains why having a brick-and-mortar call center is more beneficial for them versus being completely remote: problems like Internet redundancy and electricity failure plague remote workers, while at the in-person center, there are multiple tools and resources to hedge technical difficulties.
Nearshoring and Outsourcing
Tom asks why Richard chose Costa Rica for a BPO center and what’s the difference in having a company in essentially the same time zone as the US. Richard describes Costa Rica’s ideal location, and that it’s a democratic society with no standing army. In addition, the country’s literacy rate is 95%, and it has the best infrastructure in Central America. They also have highly skilled and experienced workers, some of whom have lived in the US and have dual citizenship. Furthermore, clients like the fact that agents are attuned to the North American market. It is also a safe place to visit for tourism.
The Innovation in Compliance Podcast Network Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #innovationincompliancepodcast
https://youtu.be/Ttqqjxl5NQw
Welcome to Choppin with Fire, nominated by the 2022 Podcast People's Choice awards as the best business podcast. We are glad you are here and look forward to providing quality content that helps everyone to "chase their own dreams!"Our podcast covers a variety of topics that include: Self-development, entrepreneurship, investing in crypto, & other topics that surround providing the right tools to see success. We are blessed for the overwhelming support of our fans and look forward to feedback to continue to chase our dream of being 2 gentlemen that add value to everyone we are able to talk to.A huge thank you to our loyal listeners and to the sponsors that help us to keep creating quality content!!!
This week we invite a guest that has a wealth of entrepreneurial experience and a whole diverse amount of charisma. Richard Blank is the CEO of a Costa Rica call center. We all have our opinions on call centers, however; Richard brings a different level to the playing field with respect to call centers. Tune into this week's episode as we smash the pre-conceived connotations of call centers and educate on his journey within entrepreneurship.
Quiet Voice Fearless Mind
On Quiet Voice Fearless Mind we help inspire introverts through powerful conversations
Welcome to Choppin with Fire, nominated by the 2022 Podcast People's Choice awards under the category of best business podcast. We are glad you are here and look forward to providing quality content that helps everyone to "Chase Their Own Dreams!"
Our podcast covers a variety of topics that include self-development, entrepreneurship, smart investment strategies focused on cryptocurrency, & other topics that surround providing the right tools to see success. We are blessed for the overwhelming support of our fans and look forward to feedback to continue to chase our dream of being 2 gentlemen that add value to everyone we can talk to.
Dustin Steffey
Dad/Owner/Influencer/Dr./Host
Originally from Gardnerville, NV, Dustin decided to advance his knowledge in business by attending the University of Nevada, Reno. Upon completion of his undergraduate, he graduated with a B.S. Degree in business emphasizing in Management and Marketing. Dustin took the experience from that degree and furthered his education graduating with an MBA emphasizing in sports management from Tiffin University. After completion of his MBA he wanted to become a Doctor in the field of Business attending University of Phoenix to receive his Doctorate Degree in Organizational Leadership. He spent his time in his doctorate studying behaviors of people with an emphasis on the millennial generation.
Today, he strives to help others create financial success by helping to teach techniques learned in his studies and by the experience he has learned from others he has surrounded himself around. He is grateful for the opportunity to help others see their own potential and success and looks forward to ensuring that the podcast is successful and our chop nation listeners are able to take golden nuggets from our interviews and learned experiences.
Dustin has been featured in the following media:
*Your Freedom Podcast
*Sarcasm and Orgasms Podcast
*The Worthy Physician Podcast
*Article in Journal of Leadership Studies Top 100 Up and Coming Business Entrepreneurs
*KTVN News
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #choppinwithfire
https://youtu.be/GfuYtr3dkt0
Welcome to Taiwan Shangyang Precision Industrial Co., Ltd. We are a professional CNC machining factory specializing in metal parts processing. We offer machining services for various metal materials such as copper, aluminum alloy, and stainless steel, including CNC milling, CNC 4-axis machining, mechanical machining, and precision component integration.
Our work philosophy is to pour in vitality and enthusiasm, understand customer needs, and go all out to provide high-quality products based on the spirit of gratitude, positivity, and sustainable management. Our core objective is to prioritize customer satisfaction, continuously improve product quality, innovate and optimize process technology, nurture top-notch technical talent, and create win-win value for our customers.
We have a dedicated team capable of providing various machining technologies such as stainless steel CNC machining and milling. With a meticulous attitude, we closely monitor production quality, implement customer dimension specifications to ensure that every product meets the customer's requirements.
We also emphasize innovation breakthroughs, basing improvements and process optimization on data to enhance production efficiency and product quality. At the same time, we are committed to nurturing successors by establishing an in-house educational training framework, enabling our technical personnel to continually enhance their own value and provide better services to our customers.
Our factory is located in Shulin District, New Taipei City, providing CNC machining services for Taipei and New Taipei City. We welcome inquiries via phone or visits. If you are looking for a reliable CNC machining factory, please contact us, and we will wholeheartedly provide you with the best solutions. Thank you for your attention, and we look forward to cooperating with you!
JH MACHINING CORP
No. 206, Sanlong St., Shulin Dist., New Taipei City 238026 , Taiwan (R.O.C.)
+886-2-8686-8572
r0989660163@gmail.com
https://sunyang.tw
https://cnc.sunyang.tw
maps
https://******/maps/ShS3G9SksRYsJNTU8
https://shangyang.business.site
facebook
https://www.facebook.com/shangyangcnc
#CNC machining #CNC milling machine processing #Metal Parts Processing #Machining #CNC four-axis machining #Precision parts processing #Stainless steel CNC machining
On the CEO Secrets for Executing Strategy podcast, your host, Wayne Washington, encourages CEO's to share not only their expertise, but also how they achieved their success. Wayne uses a conversational approach and seeks authentic and engaging CEOs willing to share their struggles as well as their success stories.
FME CEO and CEO Secrets for Executing Strategy podcast host Wayne Washington has over three decades of managing operations, speaking, and day-to-day, in-the-trenches, running a business, Wayne’s view of operations excellence is radically different. He has learned, operations excellence is not a destination at which you arrive, but an ongoing journey in pursuit of a company’s strategic plan. Our 15 to 20-min podcast shares amazing founder stories who reveal the smartest strategies for scaling.
Your host, Wayne Washington, talks with Richard Blank of Grow Company Profits. Grow Company Profits deals with the misalignment of your strategy, culture and organization model. If you are seeing symptoms like sub-par financials, out of control growth or even internal competition then this is the place for you.
CEO Secrets for Executing Strategy Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns.
When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #ceosecretsforexecutingstrategy
https://youtu.be/qsxMUFhKQG4
Host - Sam Da Crazee Man Artist, Writer, Content Creator, Youtuber, Influencer Co-Host / Jorge “Da Dreamer” Medina. Known for comic books like WonderDuck.
I had a fascinating interview with business man / CEO and Entrepreneur Richard Blank about purpose, relocating, drive and determination and empathy.
Catch Da Craze Podcast is the Indie Creators Podcast - Ever wanted to hear from your favorite indie creators in comics and media? Look no further. We interview all creators in the creative media. Subscribe today and become a Crazee!
New Shows every Friday! Monthly lives shows on multiple platforms - Official Comic Podcast
Entrepreneur Richard Blank on risk taking! Talk! @catchdacraze
Catch da Craze Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #catchdacraze
https://www.youtube.com/shorts/w8W0UvqAouw
https://www.youtube.com/watch?v=qMNiXz9zj50
In this episode of Cash Flow Pro, we go on a new journey as Casey sits down with Richard Blank, Founder of Costa Rica's Call Center, to discuss the art and business of telecommunications. As real estate investors, we understand that sometimes cold calling does not always work the way we expect it to. Well, that ends today.
Originally from Northeast Philly, Richard always showed a deep appreciation and passion for the Spanish language. He was a Spanish communication major and, at twenty, got the opportunity to work at a friend's call center in Costa Rica. By the age of thirty, he threw his hat in the ring and started his own call center. Richard takes the time to dissect with us some of the myths, struggles, and techniques behind the phone line.
In this episode, we discuss:
Setting up a telemarketing team Work and workers in Costa Rica Investing in your employees International employees and the telecommunications business How to avoid being classified as spam while sourcing leads Calling as a concierge service Tune in on this episode to discover how you can make the most out of your cold calls!
CashFlow Pro helps you find an approach to real estate investing that works for your needs in these uncertain economic times. We look at all facets of real estate investing, from insurance to lending and everything in between. We have spent years moving & adjusting the pieces in an effort to learn and lay a foundation to build a structure that focuses on helping investors maximize returns without exposing them to the elements of unnecessary risk. By teaching and learning a balanced approach of acquiring high cash flow assets, coupled with lower risk, medium cash flow assets to strike a chord of balance between profit & risk for our investor partners. Our listeners, as well as our investor partners' success is our main goal. With this goal in mind we will strive everyday to provide transparency, security & accountability for every dollar we are trusted with.
Cash Flow Pro podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #cashflowpro
https://youtu.be/C6ZGGKdupB4
Casey Brown's CashFlow Pro podcast helps you find an approach to real estate investing that works for your needs in these uncertain economic times. We look at all facets of real estate investing, from insurance to lending and everything in between. We have spent years moving & adjusting the pieces in an effort to learn and lay a foundation to build a structure that focuses on helping investors maximize returns without exposing them to the elements of unnecessary risk. By teaching and learning a balanced approach of acquiring high cash flow assets, coupled with lower risk, medium cash flow assets to strike a chord of balance between profit & risk for our investor partners. Our listeners, as well as our investor partners' success is our main goal. With this goal in mind we will strive everyday to provide transparency, security & accountability for every dollar we are trusted with.
In this episode of Cash Flow Pro, we go on a new journey as Casey sits down with Richard Blank, Founder of Costa Rica's Call Center, to discuss the art and business of telecommunications. As real estate investors, we understand that sometimes cold calling does not always work the way we expect it to. Well, that ends today.
Originally from Northeast Philly, Richard always showed a deep appreciation and passion for the Spanish language. He was a Spanish communication major and, at twenty, got the opportunity to work at a friend's call center in Costa Rica. By the age of thirty, he threw his hat in the ring and started his own call center. Richard takes the time to dissect with us some of the myths, struggles, and techniques behind the phone line.
In this episode, we discuss:
Setting up a telemarketing team Work and workers in Costa Rica Investing in your employees International employees and the telecommunications business How to avoid being classified as spam while sourcing leads Calling as a concierge service Tune in on this episode to discover how you can make the most out of your cold calls!
Cash Flow Pro podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #cashflowpro
https://youtu.be/fLIEQG-8pG4
We offer a reputation management service that will boost your online presence, build credibility, and dominate search results. With our proven strategies and personalized approach, you will gain a positive and influential digital presence.
Catherine Cantey’s goal is to partner with individuals and teams to create positive and measurable change. She brings more than 20 years of professional experience in sales, consulting, and coaching with focus on results. Some of her experiences include strategic planning with board and leadership teams, training, and speaking. Her ability to facilitate, collaborate and share ideas has earned her exceeding results. Business Vitality® and the Business Vitality® podcast are owned by Cantey Advisors.
Your host, Catherine Cantey talks with Founder, Richard Blank, of Costa Rica's Call Center.
Richard started his journey at 27 years old teaching English at his friend's call center. It wasn't long before he built his own call center company, and now shares with us his experience with providing the best employee experience, delegating, and so much more.
Business Vitality podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.youtube.com/watch?v=tIp0F9mZlB4
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessvitality
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica’s Call Center from a one-seat to a 300-seat operation.
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction – language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.
Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to “act their wage.” Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu™ framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success. It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.
The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow
https://youtu.be/qw09sFl1DZU
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Welcome to Business Growth On Purpose hosted by Jose Palomino, CEO of Value Prop Interactive. Every week, you'll hear insights from leading B2B growth experts and veteran business owners from around the world. You'll also hear Jose's own insights gained from a few decades of B2B sales and marketing experience. The result is THE show for B2B Owners who are hungry for growth, stuck on a revenue plateau, or just want better ways to deal with the everyday challenges of revenue growth. If you need help taking the next steps to take control of your business growth, come check out what we're doing at ValueProp.com.
Most business owners will tell you that who you know is just as important as what you know when it comes to growing your business.
You may be among the brightest in your field, but if you don't know how to meet new people (and the right people), your business will struggle.
Today's guest is Richard Blank of Costa Rica's Call Center. Richard is an entrepreneur who has built a full-blown business south of the border interacting with American companies with a bilingual call center. In this episode, he will share some insights into his journey, and what he sees happening in the business world, and as a special treat, we are going to get some "secret sauce" on making effective B2B calls.
Business Growth On Purpose Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/oiFduoa-Vl0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessgrowthonpurpose
Brilliant Leaders Spotlight podcast host, Robert Clinkenbeard has been featured in 50+ podcasts. Robert has evident success in scaling businesses and coaching for service industries, primarily the landscape sector. Robert teaches how to develop a roadmap to achieve your ultimate vision. His mission is to evolve his client's visions and accountability in their businesses and also their personal life. Our 15 to 20-min podcast shares amazing founder stories that reveal the smartest strategies for scaling TODAY. Our audiences are not newbies. They're ready for their next phase of massive growth!
Your host, Robert Clinkenbeard, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center or CCC, is a BPO Telemarketing outsource company located in Costa Rica. They can handle any size BPO and are available to train every call center in Central America. All of their staff are highly trained and bilingual, giving you the same price as a local area but with higher quality staff.
Brilliant Leaders Spotlight Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/bTnP7fDoFTQ
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #brilliantleadersspotlight
Big Boss Show. How to Build a 150 Person Call Center and Train Telemarketers with Richard Blank
Big Boss Show includes topics like how to make money with merchant cash advance, how to sell merchant cash advance, and how to avoid mistakes as an entrepreneur.
Davron Karimov is a merchant cash advance broker and the CEO of Funderhunt. Funding America is a show that follows the team at Funderhunt as they try to fund merchants.24 Year Old Business Loan & Merchant Cash Advance Broker, Business Owner.
In this sit down with Richard Blank, we discuss how to train telemarketers, even if English is not their first language.
Introduction 2:55
Learning Another Language 4:08
Contact Richard Blank 4:48
Costa Rica Demographic 5:48
Training New Telemarketers 7:43
Dealing with Conflicts 9:24
Teaching Phonetics 11:10
Keeping Employees Motivated 13:14
Benefits of Outsourcing 14:44
Final Thoughts 17:10 Outro
Big Boss Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society ceremony. Also, inducted into the 2023 Hall of Fame for business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/nvo7txcSL6Q
Your host, Russ Yeager, talks with CEO of Costa Rica's Call Center. On the Becoming Titans podcast, we interview successful entrepreneurs and business leaders who are making a positive impact in the world with their business and in their lives. These high achievers have been so focused on their business that they have not made their body and health a priority in the past and are now actively working towards a better work-life-health balance. We believe that every individual has a unique and powerful message. You’ll be hearing real stories from highly respected businessmen. Listen and learn from the changes these leaders are making as they are Becoming Titans!
The Becoming Titans podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/ivCZhNAChoY
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #becomingtitans
https://podcasts.apple.com/jp/podcast/44-creating-roots-with-costa-rica-call-centers-richard/id1568343690?i=1000584264425
https://gaana.com/song/44-creating-roots-with-costa-rica-call-centers-richard-blank
https://hi.player.fm/series/series-2928308/ep-44-creating-roots-with-costa-rica-call-centers-richard-blank
https://www.listennotes.com/podcasts/becoming-titans/44-creating-roots-with-costa-3K8R7lZvIVX/
https://player.fm/series/series-2928308/ep-44-creating-roots-with-costa-rica-call-centers-richard-blank https://podcasts.apple.com/us/podcast/44-creating-roots-with-costa-rica-call-centers-richard/id1568343690?i=1000584264425
https://www.audible.com/pd/44-Creating-Roots-with-Costa-Rica-Call-Centers-Richard-Blank-Podcast/B0BKTGCZHC?ref=a_pd_Podcas_c3_lAsin_0_2&pf_rd_p=625c212d-b95a-47db-8d56-d35a359de6e9&pf_rd_r=4HDT4ZB3CNJHVHAPKJMK&pageLoadId=FpgxzLkDBusi4WZ3&creativeId=6c5159d7-bb10-4fb4-929b-ae2b2f5000c7
https://podyssey.fm/podcast/itunes1568343690/episode96168126-Creating-Roots-Costa-Centers-Richard-Blank-Becoming-Titans
The Authentically Successful Podcast. A new approach to company culture. Classic American Pinball in Costa Rica.
We had an insightful conversation where he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard proudly compares the workplace environment he’s created to Charlie and the Chocolate Factory. As the owner of one of the largest collections of restored pinball machines and jukeboxes, Richard strategically placed the games in-house for employees to blow off steam and socialize.
Richard Blank, founder and CEO of Costa Rica’s Call Center, began his business out of his home with just a website and now operates a 300-seat call center.
We help companies create maximum efficiency by aligning talent strategy to business strategy.
Vertical Elevation is a talent equity and leadership coaching and advisory firm specializing in strategic business planning, leadership development, and career coaching. By tackling the root causes of employee turnover and low workplace morale, we motivate and inspire our clients to create and sustain a healthy, talent-centric company that runs at maximum efficiency.
For nearly 30 years, we’ve helped businesses avoid making repeat mistakes by developing confident, competent leadership teams that allow your company to run like a well-oiled machine.
Authentically Successful Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
CEO Richard Blank has a new approach to company culture: pinball machines
At age 27, Richard Blank made the bold decision to pack up and move to Costa Rica to work at a call center for a few months. Fast forward eight years – he opened his own call center with one essential component: pinball machines.
Richard, founder and CEO of Costa Rica’s Call Center, began his business out of his home with just a website and now operates a 300-seat call center.
In this episode, he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard proudly compares the workplace environment he’s created to Charlie and the Chocolate Factory. As the owner of one of the largest collections of restored pinball machines and jukeboxes, Richard strategically placed the games in-house for employees to blow off steam and socialize.
“I just want to help them out on a rainy Wednesday if they’re not feeling very well,” he says, “I’ve seen the difference when people have been in the arcade.”
He talks about the importance of genuinely celebrating his employees’ wins, and giving them a pep talk when they experience a low. It comes down to caring about them, he says, and showing vulnerability as a leader.
Listen to hear more about Richard’s philosophies and how he’s tackled one of his greatest challenges yet: COVID and a work-from-home environment.
https://youtu.be/L-Dq6hqbxxA
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #AuthenticallySuccessfulPodcast
The Authentically Successful Podcast. A new approach to company culture. Classic American Pinball in Costa Rica.
We had an insightful conversation where he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard proudly compares the workplace environment he’s created to Charlie and the Chocolate Factory. As the owner of one of the largest collections of restored pinball machines and jukeboxes, Richard strategically placed the games in-house for employees to blow off steam and socialize.
Richard Blank, founder and CEO of Costa Rica’s Call Center, began his business out of his home with just a website and now operates a 300-seat call center.
We help companies create maximum efficiency by aligning talent strategy to business strategy.
Vertical Elevation is a talent equity and leadership coaching and advisory firm specializing in strategic business planning, leadership development, and career coaching. By tackling the root causes of employee turnover and low workplace morale, we motivate and inspire our clients to create and sustain a healthy, talent-centric company that runs at maximum efficiency.
For nearly 30 years, we’ve helped businesses avoid making repeat mistakes by developing confident, competent leadership teams that allow your company to run like a well-oiled machine.
Authentically Successful Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
CEO Richard Blank has a new approach to company culture: pinball machines
At age 27, Richard Blank made the bold decision to pack up and move to Costa Rica to work at a call center for a few months. Fast forward eight years – he opened his own call center with one essential component: pinball machines.
Richard, founder and CEO of Costa Rica’s Call Center, began his business out of his home with just a website and now operates a 300-seat call center.
In this episode, he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard proudly compares the workplace environment he’s created to Charlie and the Chocolate Factory. As the owner of one of the largest collections of restored pinball machines and jukeboxes, Richard strategically placed the games in-house for employees to blow off steam and socialize.
“I just want to help them out on a rainy Wednesday if they’re not feeling very well,” he says, “I’ve seen the difference when people have been in the arcade.”
He talks about the importance of genuinely celebrating his employees’ wins, and giving them a pep talk when they experience a low. It comes down to caring about them, he says, and showing vulnerability as a leader.
Listen to hear more about Richard’s philosophies and how he’s tackled one of his greatest challenges yet: COVID and a work-from-home environment.
https://youtu.be/L-Dq6hqbxxA
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #AuthenticallySuccessfulPodcast
Embrace the experiences as those times help develop the gift that you're meant to share. If you're not embracing the experiences, who are you missing out on to impact? Within this episode, Scott and Patrick had an amazing conversation with Richard Blank discussing the unlikely journey of being able to impact the lives of others as a result of tapping into the uncommon. When you understand the power of what you possess, you can create major impact in the lives of others.
In this episode, Scott, Patrick, and Richard talk about:
•Approaching from an inside out perspective.
•Power of connecting and plugging in.
•The need for relationship building.
•Realness and journey scars you possess.
•Understanding levels and growth.
Memorable Quotes
“....To me the 1st draft is the best draft.”
“I'm really only as stable as my foundation....”
You have a story that others need to hear, but how deep does your story run and what impact will that create? We are all planting seeds in a garden that we will never see, but how are you viewing the seeds you're planting? The power of your legacy and the depth of the impact is something many don't consider or focus upon. Life isn't about us, but the lives we impact. Scott and Patrick are finding ways to introduce the stories of others, the view on the legacy of others, and what others are working on that many don't know. They are driven on helping others find their heart story and what makes them unique. What's your view on legacy and your heart story that's central to your core? Let's go!
Legacy Digging with Two Native Sons Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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