The Peak Performance Greatness Show. Dedicated practice sales. A winning strategy with Richard Blank
On The Peak Performance Greatness Show, your host, Christopher Dedeyan, encourages seasoned business owners and business leaders to share their journeys and expertise and discuss the power of having a growth mindset.
We cover topics including leadership, overcoming challenges and obstacles in business, the successes you have experienced, and how you have developed your habits to be a peak performing individual. We’ll also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Christopher Dedeyan, the creator of this podcast, believes that every individual has a unique and powerful message that can positively impact the world.
Your host, Christopher Dedeyan, talks with Richard Blank of Costa Rica's Call Center. CRCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Description of Episode #63 - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
Christopher Dedeyan
Professional Speaker,
Peak Performance Coach
& Advocate for Learning Disabilities
Christopher Dedeyan is a professional speaker and peak performance expert who helps entrepreneurs, leaders and employees alike manage stress, increase productivity and have more energy. He always gets his message across in a humoristic, charming, energetic and passionate way.
He developed his entrepreneurial skills and communication skills during the five years he built and ran his real estate brokerage company. During that time, Christopher noticed that he could help his colleagues with self-development by incorporating new rituals and habits in their lives that help them not only in their business but in their personal lives as well.
Diagnosed with dyslexia at the age of eight, he was faced with many failures along the way. Because of his relentless attitude of never giving up, the failures taught him how to succeed. He attributes a huge part of his success as an entrepreneur to the lessons he learned growing up in the schooling system as a dyslexic.
Christopher helps his coaching clients to become the best versions of themselves. He truly believes in self-development. He doesn’t only talk the talk but he walks the walk with himself having eight coaches and mentors for all facets and aspects of life. These advisors help him and keep him accountable to become the best version of himself so he can ultimately serve others.
Find your purpose and become a peak performing individual in your professional life and personal life. Christopher will help you get the results you want… Consistently!
I am a professional speaker, peak performance business/life coach and a learning disability advocate. I help people find their purpose and become a peak performing individual in their professional and personal life. The goal of this channel is to optimize people who want to PERFORM with rituals, methodologies and mindset.
I thoroughly believe everybody has a purpose and it is our birthright and duty to live with in that. If every single human on this beautiful planet lives in their purpose, we will go forward with more love, joy, happiness, respect and empathy.
That is why I am committed to helping people get the competitive edge in business and in life by becoming a PEAK PERFORMER.
If you’re living the feast or famine lifestyle and you’re always stressed about money, you need to get off that roller coaster fast. The lack of structure in your business and unorganized agenda is not only the culprit, but also a symptom of an even greater problem that you must first address, before the rest of these puzzle pieces can fall into place. But what can you do about this? The answer lies in mindfulness about everything you do. The way you do anything is the way you do EVERYTHING. So, starting with the details of how you wake up, how you fuel yourself, and the intentional actions you bring to your daily routine, you can begin to perform at peak levels. While most driven entrepreneurs want to skip all the work involved with the details, if you look closely you’ll see that the most successful sales professionals are diligent about consistently following systems that drive results. That’s what Christopher Dedeyan can help you do… develop your Performance Potential by designing structure, rituals, and mindfulness that will dramatically improve your professional results (and have profound effects personally too!)
FEATURED PRESENTATIONS
Right Results Through Right Rituals:
This program is designed to help you discover your purpose and become a peak performing individual in your professional and personal life, all in a way that positively impacts your bottom line. You and your audience will discover:
How to reduce stress and increase productivity by using mindfulness practices in your daily work
Your emotional home (a safe place where you can flourish in all areas of your life)
How to hit emotional balance and consistently control your emotions
How to create a business that’s going to work for you, so you’re not creating a business that you have to work forever.
Get the competitive edge in business & life.
Success Through Brain Chemistry & Energy:
This program is designed to help you understand and get a blueprint of the tricks and methodologies used by the most successful people. The game we are playing is brain chemistry and energy. You and your audience will discover:
How to tap into the success matrix that combines different vibrations of your mind and manifestations to drive you to higher accomplishment and prosperity.
How to use energy and frequency to accomplish your goals by bending reality.
How to utilize your unconscious mind for a greater results.
Are you seeking to get to the next level in your business and personal life? You may have the edge, but do you have what it takes to stay sharp consistently? If you have the desire to reach your peak performance in every aspect of your life and achieve lasting results then coaching is for you!
A private one-on-one coaching session with Christopher is a high-level experience designed to help an individual maximize their potential and take their levels of success both personally and professionally beyond what they ever have experienced in their past.
Christopher has coached all types of entrepreneurs, business people, employees, investors and many more on how to place the right results in their lives that would give them the sustainable and consistent results to become a peak performing individual. The tricks and step-by-step processes to sustain peak performance in your personal life and professional life resonates with all generations. Everybody has the capability to increase their potential. The common belief is that you have to take huge steps in your life to get there but in fact, Christopher will show you that it just takes a consistent 2 mm shift for a sustained period of time.
Christopher helps his clients gain confidence, get clarity, avoid being overwhelmed and reach their goals, faster than they ever thought possible. Christopher has a unique way of empowering people to get into action, make quantum leaps and fast track their success.
Our network of podcasts is 500+ strong and grows by the day. Also, we vet all of the podcasts that we work with very carefully and are cultivating relationships with each one. We get to know their “what,” “why” and the types of guests they are looking for. There is no guessing on our behalf. Successful podcasting is rooted in the community, alignment and synergy on both sides of the mic.
The podcasts that we pitch our clients to are consistent and podcasting pros. They have well established show counts, a solid number of reviews and a prior guest list that is awesome.
We have booked over 5000 guests on podcasts and counting. We will never cold pitch our clients to a podcast in which we do not have an existing relationship. We will always ensure that the shows our clients appear on are professionals, established and well vetted.
We will manage all aspects of pitching and scheduling our clients to podcasts only in complete alignment with the brands and growth goals.
Christopher has spoken in front of over thousands of people. In classrooms, universities, companies & professional associations as a keynote speaker. He has been featured in Le Devoir, Canal Vie’s “La Belle Gang” & has worked with the Ministry of Education of Quebec for their policy on educational success.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Christopher Dedeyan, The Peak Performance Greatness Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#ThePeakPerformanceGreatnessShow #ChristopherDedeyan #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Description of Episode #63. The Peak Performance Greatness Show - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
The Peak Performance Greatness Show. Dedicated practice sales. A winning strategy with Richard Blank
On The Peak Performance Greatness Show, your host, Christopher Dedeyan, encourages seasoned business owners and business leaders to share their journeys and expertise and discuss the power of having a growth mindset.
We cover topics including leadership, overcoming challenges and obstacles in business, the successes you have experienced, and how you have developed your habits to be a peak performing individual. We’ll also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Christopher Dedeyan, the creator of this podcast, believes that every individual has a unique and powerful message that can positively impact the world.
Your host, Christopher Dedeyan, talks with Richard Blank of Costa Rica's Call Center. CRCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Description of Episode #63 - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
Christopher Dedeyan
Professional Speaker,
Peak Performance Coach
& Advocate for Learning Disabilities
Christopher Dedeyan is a professional speaker and peak performance expert who helps entrepreneurs, leaders and employees alike manage stress, increase productivity and have more energy. He always gets his message across in a humoristic, charming, energetic and passionate way.
He developed his entrepreneurial skills and communication skills during the five years he built and ran his real estate brokerage company. During that time, Christopher noticed that he could help his colleagues with self-development by incorporating new rituals and habits in their lives that help them not only in their business but in their personal lives as well.
Diagnosed with dyslexia at the age of eight, he was faced with many failures along the way. Because of his relentless attitude of never giving up, the failures taught him how to succeed. He attributes a huge part of his success as an entrepreneur to the lessons he learned growing up in the schooling system as a dyslexic.
Christopher helps his coaching clients to become the best versions of themselves. He truly believes in self-development. He doesn’t only talk the talk but he walks the walk with himself having eight coaches and mentors for all facets and aspects of life. These advisors help him and keep him accountable to become the best version of himself so he can ultimately serve others.
Find your purpose and become a peak performing individual in your professional life and personal life. Christopher will help you get the results you want… Consistently!
I am a professional speaker, peak performance business/life coach and a learning disability advocate. I help people find their purpose and become a peak performing individual in their professional and personal life. The goal of this channel is to optimize people who want to PERFORM with rituals, methodologies and mindset.
I thoroughly believe everybody has a purpose and it is our birthright and duty to live with in that. If every single human on this beautiful planet lives in their purpose, we will go forward with more love, joy, happiness, respect and empathy.
That is why I am committed to helping people get the competitive edge in business and in life by becoming a PEAK PERFORMER.
If you’re living the feast or famine lifestyle and you’re always stressed about money, you need to get off that roller coaster fast. The lack of structure in your business and unorganized agenda is not only the culprit, but also a symptom of an even greater problem that you must first address, before the rest of these puzzle pieces can fall into place. But what can you do about this? The answer lies in mindfulness about everything you do. The way you do anything is the way you do EVERYTHING. So, starting with the details of how you wake up, how you fuel yourself, and the intentional actions you bring to your daily routine, you can begin to perform at peak levels. While most driven entrepreneurs want to skip all the work involved with the details, if you look closely you’ll see that the most successful sales professionals are diligent about consistently following systems that drive results. That’s what Christopher Dedeyan can help you do… develop your Performance Potential by designing structure, rituals, and mindfulness that will dramatically improve your professional results (and have profound effects personally too!)
FEATURED PRESENTATIONS
Right Results Through Right Rituals:
This program is designed to help you discover your purpose and become a peak performing individual in your professional and personal life, all in a way that positively impacts your bottom line. You and your audience will discover:
How to reduce stress and increase productivity by using mindfulness practices in your daily work
Your emotional home (a safe place where you can flourish in all areas of your life)
How to hit emotional balance and consistently control your emotions
How to create a business that’s going to work for you, so you’re not creating a business that you have to work forever.
Get the competitive edge in business & life.
Success Through Brain Chemistry & Energy:
This program is designed to help you understand and get a blueprint of the tricks and methodologies used by the most successful people. The game we are playing is brain chemistry and energy. You and your audience will discover:
How to tap into the success matrix that combines different vibrations of your mind and manifestations to drive you to higher accomplishment and prosperity.
How to use energy and frequency to accomplish your goals by bending reality.
How to utilize your unconscious mind for a greater results.
Are you seeking to get to the next level in your business and personal life? You may have the edge, but do you have what it takes to stay sharp consistently? If you have the desire to reach your peak performance in every aspect of your life and achieve lasting results then coaching is for you!
A private one-on-one coaching session with Christopher is a high-level experience designed to help an individual maximize their potential and take their levels of success both personally and professionally beyond what they ever have experienced in their past.
Christopher has coached all types of entrepreneurs, business people, employees, investors and many more on how to place the right results in their lives that would give them the sustainable and consistent results to become a peak performing individual. The tricks and step-by-step processes to sustain peak performance in your personal life and professional life resonates with all generations. Everybody has the capability to increase their potential. The common belief is that you have to take huge steps in your life to get there but in fact, Christopher will show you that it just takes a consistent 2 mm shift for a sustained period of time.
Christopher helps his clients gain confidence, get clarity, avoid being overwhelmed and reach their goals, faster than they ever thought possible. Christopher has a unique way of empowering people to get into action, make quantum leaps and fast track their success.
Our network of podcasts is 500+ strong and grows by the day. Also, we vet all of the podcasts that we work with very carefully and are cultivating relationships with each one. We get to know their “what,” “why” and the types of guests they are looking for. There is no guessing on our behalf. Successful podcasting is rooted in the community, alignment and synergy on both sides of the mic.
The podcasts that we pitch our clients to are consistent and podcasting pros. They have well established show counts, a solid number of reviews and a prior guest list that is awesome.
We have booked over 5000 guests on podcasts and counting. We will never cold pitch our clients to a podcast in which we do not have an existing relationship. We will always ensure that the shows our clients appear on are professionals, established and well vetted.
We will manage all aspects of pitching and scheduling our clients to podcasts only in complete alignment with the brands and growth goals.
Christopher has spoken in front of over thousands of people. In classrooms, universities, companies & professional associations as a keynote speaker. He has been featured in Le Devoir, Canal Vie’s “La Belle Gang” & has worked with the Ministry of Education of Quebec for their policy on educational success.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Christopher Dedeyan, The Peak Performance Greatness Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#ThePeakPerformanceGreatnessShow #ChristopherDedeyan #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Description of Episode #63. The Peak Performance Greatness Show - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
The Peak Performance Greatness Show. Dedicated practice sales. A winning strategy with Richard Blank
On The Peak Performance Greatness Show, your host, Christopher Dedeyan, encourages seasoned business owners and business leaders to share their journeys and expertise and discuss the power of having a growth mindset.
We cover topics including leadership, overcoming challenges and obstacles in business, the successes you have experienced, and how you have developed your habits to be a peak performing individual. We’ll also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Christopher Dedeyan, the creator of this podcast, believes that every individual has a unique and powerful message that can positively impact the world.
Your host, Christopher Dedeyan, talks with Richard Blank of Costa Rica's Call Center. CRCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Description of Episode #63 - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
Christopher Dedeyan
Professional Speaker,
Peak Performance Coach
& Advocate for Learning Disabilities
Christopher Dedeyan is a professional speaker and peak performance expert who helps entrepreneurs, leaders and employees alike manage stress, increase productivity and have more energy. He always gets his message across in a humoristic, charming, energetic and passionate way.
He developed his entrepreneurial skills and communication skills during the five years he built and ran his real estate brokerage company. During that time, Christopher noticed that he could help his colleagues with self-development by incorporating new rituals and habits in their lives that help them not only in their business but in their personal lives as well.
Diagnosed with dyslexia at the age of eight, he was faced with many failures along the way. Because of his relentless attitude of never giving up, the failures taught him how to succeed. He attributes a huge part of his success as an entrepreneur to the lessons he learned growing up in the schooling system as a dyslexic.
Christopher helps his coaching clients to become the best versions of themselves. He truly believes in self-development. He doesn’t only talk the talk but he walks the walk with himself having eight coaches and mentors for all facets and aspects of life. These advisors help him and keep him accountable to become the best version of himself so he can ultimately serve others.
Find your purpose and become a peak performing individual in your professional life and personal life. Christopher will help you get the results you want… Consistently!
I am a professional speaker, peak performance business/life coach and a learning disability advocate. I help people find their purpose and become a peak performing individual in their professional and personal life. The goal of this channel is to optimize people who want to PERFORM with rituals, methodologies and mindset.
I thoroughly believe everybody has a purpose and it is our birthright and duty to live with in that. If every single human on this beautiful planet lives in their purpose, we will go forward with more love, joy, happiness, respect and empathy.
That is why I am committed to helping people get the competitive edge in business and in life by becoming a PEAK PERFORMER.
If you’re living the feast or famine lifestyle and you’re always stressed about money, you need to get off that roller coaster fast. The lack of structure in your business and unorganized agenda is not only the culprit, but also a symptom of an even greater problem that you must first address, before the rest of these puzzle pieces can fall into place. But what can you do about this? The answer lies in mindfulness about everything you do. The way you do anything is the way you do EVERYTHING. So, starting with the details of how you wake up, how you fuel yourself, and the intentional actions you bring to your daily routine, you can begin to perform at peak levels. While most driven entrepreneurs want to skip all the work involved with the details, if you look closely you’ll see that the most successful sales professionals are diligent about consistently following systems that drive results. That’s what Christopher Dedeyan can help you do… develop your Performance Potential by designing structure, rituals, and mindfulness that will dramatically improve your professional results (and have profound effects personally too!)
FEATURED PRESENTATIONS
Right Results Through Right Rituals:
This program is designed to help you discover your purpose and become a peak performing individual in your professional and personal life, all in a way that positively impacts your bottom line. You and your audience will discover:
How to reduce stress and increase productivity by using mindfulness practices in your daily work
Your emotional home (a safe place where you can flourish in all areas of your life)
How to hit emotional balance and consistently control your emotions
How to create a business that’s going to work for you, so you’re not creating a business that you have to work forever.
Get the competitive edge in business & life.
Success Through Brain Chemistry & Energy:
This program is designed to help you understand and get a blueprint of the tricks and methodologies used by the most successful people. The game we are playing is brain chemistry and energy. You and your audience will discover:
How to tap into the success matrix that combines different vibrations of your mind and manifestations to drive you to higher accomplishment and prosperity.
How to use energy and frequency to accomplish your goals by bending reality.
How to utilize your unconscious mind for a greater results.
Are you seeking to get to the next level in your business and personal life? You may have the edge, but do you have what it takes to stay sharp consistently? If you have the desire to reach your peak performance in every aspect of your life and achieve lasting results then coaching is for you!
A private one-on-one coaching session with Christopher is a high-level experience designed to help an individual maximize their potential and take their levels of success both personally and professionally beyond what they ever have experienced in their past.
Christopher has coached all types of entrepreneurs, business people, employees, investors and many more on how to place the right results in their lives that would give them the sustainable and consistent results to become a peak performing individual. The tricks and step-by-step processes to sustain peak performance in your personal life and professional life resonates with all generations. Everybody has the capability to increase their potential. The common belief is that you have to take huge steps in your life to get there but in fact, Christopher will show you that it just takes a consistent 2 mm shift for a sustained period of time.
Christopher helps his clients gain confidence, get clarity, avoid being overwhelmed and reach their goals, faster than they ever thought possible. Christopher has a unique way of empowering people to get into action, make quantum leaps and fast track their success.
Our network of podcasts is 500+ strong and grows by the day. Also, we vet all of the podcasts that we work with very carefully and are cultivating relationships with each one. We get to know their “what,” “why” and the types of guests they are looking for. There is no guessing on our behalf. Successful podcasting is rooted in the community, alignment and synergy on both sides of the mic.
The podcasts that we pitch our clients to are consistent and podcasting pros. They have well established show counts, a solid number of reviews and a prior guest list that is awesome.
We have booked over 5000 guests on podcasts and counting. We will never cold pitch our clients to a podcast in which we do not have an existing relationship. We will always ensure that the shows our clients appear on are professionals, established and well vetted.
We will manage all aspects of pitching and scheduling our clients to podcasts only in complete alignment with the brands and growth goals.
Christopher has spoken in front of over thousands of people. In classrooms, universities, companies & professional associations as a keynote speaker. He has been featured in Le Devoir, Canal Vie’s “La Belle Gang” & has worked with the Ministry of Education of Quebec for their policy on educational success.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Christopher Dedeyan, The Peak Performance Greatness Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#ThePeakPerformanceGreatnessShow #ChristopherDedeyan #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Description of Episode #63. The Peak Performance Greatness Show - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
Call Center Culture & Successful Phone Call with Richard Blank. The living numbers podcast #47
The interview podcast where successful people tell their stories to both teach and entertain. Expect laughter, life lessons, and a few numbers to tie it all together. Here the motto is, "Everyone is interesting if you ask the right questions."
Why is burnout destroying education?
This show is for exhausted educators who realize change is necessary to carry on in the field they love without sacrificing the life they live.
This show will teach you actionable steps to help you overcome burnout before it's too late, give you practical advice on how to avoid the pitfalls of being an educator, and help you uncover essential skills needed to be successful in the changing world of education.
Through parent calls, countless emails, and pointless meetings; Tony lives the difficult life of being a teacher, rather than waiting for help he's decided to use his experience (and the experience of others) to bring the help that's desperately needed to his fellow educators.
Did you know that Richard Blank (CEO at Costa Rica's Call Center) has the largest collection of American pinball in Costa Rica with an impressive row of 11 classic machines on free play? Not only that, but it's actually the only retro video arcade game room for employees in the BPO industry.
https://www.youtube.com/watch?v=9GrSSgJMBmU
Tune in every Monday and Thursday for impactful insights into overcoming burnout in the time it takes you to get ready for work.
CEO and Founder of Costa Rica Call Center joins the show
0:00 Pre-show
4:24 Intro
6:32 Mr. Telemundo In Costa Rica, Old School Convertible
16:49 Tri - Letter Athlete, Winning Mindset
27:15 Empathy, Gamification & TikTok
39:45 Top 5 Arcade Games
44:20 Synergy w/People
50:55 Double Down During Covid
54:58 3 Whats!? Unpopular Opinions, Life Changes & Advice
1:04:00 Where To Find Richard Blank
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Tony Rambles, The Living Numbers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#tonyrambles #thelivingnumberspodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Living Numbers Podcast hosted by teacher Tony Rambles. Call Center Culture with Richard Blank.
https://www.youtube.com/watch?v=9GrSSgJMBmU
Call Center Culture & Successful Phone Call with Richard Blank. The living numbers podcast #47
The interview podcast where successful people tell their stories to both teach and entertain. Expect laughter, life lessons, and a few numbers to tie it all together. Here the motto is, "Everyone is interesting if you ask the right questions."
Why is burnout destroying education?
This show is for exhausted educators who realize change is necessary to carry on in the field they love without sacrificing the life they live.
This show will teach you actionable steps to help you overcome burnout before it's too late, give you practical advice on how to avoid the pitfalls of being an educator, and help you uncover essential skills needed to be successful in the changing world of education.
Through parent calls, countless emails, and pointless meetings; Tony lives the difficult life of being a teacher, rather than waiting for help he's decided to use his experience (and the experience of others) to bring the help that's desperately needed to his fellow educators.
Did you know that Richard Blank (CEO at Costa Rica's Call Center) has the largest collection of American pinball in Costa Rica with an impressive row of 11 classic machines on free play? Not only that, but it's actually the only retro video arcade game room for employees in the BPO industry.
https://www.youtube.com/watch?v=9GrSSgJMBmU
Tune in every Monday and Thursday for impactful insights into overcoming burnout in the time it takes you to get ready for work.
CEO and Founder of Costa Rica Call Center joins the show
0:00 Pre-show
4:24 Intro
6:32 Mr. Telemundo In Costa Rica, Old School Convertible
16:49 Tri - Letter Athlete, Winning Mindset
27:15 Empathy, Gamification & TikTok
39:45 Top 5 Arcade Games
44:20 Synergy w/People
50:55 Double Down During Covid
54:58 3 Whats!? Unpopular Opinions, Life Changes & Advice
1:04:00 Where To Find Richard Blank
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Tony Rambles, The Living Numbers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#tonyrambles #thelivingnumberspodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Living Numbers Podcast hosted by teacher Tony Rambles. Call Center Culture with Richard Blank.
https://www.youtube.com/watch?v=9GrSSgJMBmU
Call Center Culture & Successful Phone Call with Richard Blank. The living numbers podcast #47
The interview podcast where successful people tell their stories to both teach and entertain. Expect laughter, life lessons, and a few numbers to tie it all together. Here the motto is, "Everyone is interesting if you ask the right questions."
Why is burnout destroying education?
This show is for exhausted educators who realize change is necessary to carry on in the field they love without sacrificing the life they live.
This show will teach you actionable steps to help you overcome burnout before it's too late, give you practical advice on how to avoid the pitfalls of being an educator, and help you uncover essential skills needed to be successful in the changing world of education.
Through parent calls, countless emails, and pointless meetings; Tony lives the difficult life of being a teacher, rather than waiting for help he's decided to use his experience (and the experience of others) to bring the help that's desperately needed to his fellow educators.
Did you know that Richard Blank (CEO at Costa Rica's Call Center) has the largest collection of American pinball in Costa Rica with an impressive row of 11 classic machines on free play? Not only that, but it's actually the only retro video arcade game room for employees in the BPO industry.
https://www.youtube.com/watch?v=9GrSSgJMBmU
Tune in every Monday and Thursday for impactful insights into overcoming burnout in the time it takes you to get ready for work.
CEO and Founder of Costa Rica Call Center joins the show
0:00 Pre-show
4:24 Intro
6:32 Mr. Telemundo In Costa Rica, Old School Convertible
16:49 Tri - Letter Athlete, Winning Mindset
27:15 Empathy, Gamification & TikTok
39:45 Top 5 Arcade Games
44:20 Synergy w/People
50:55 Double Down During Covid
54:58 3 Whats!? Unpopular Opinions, Life Changes & Advice
1:04:00 Where To Find Richard Blank
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Tony Rambles, The Living Numbers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#tonyrambles #thelivingnumberspodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Living Numbers Podcast hosted by teacher Tony Rambles. Call Center Culture with Richard Blank.
https://www.youtube.com/watch?v=9GrSSgJMBmU
Call Center Culture & Successful Phone Call with Richard Blank. The living numbers podcast #47
The interview podcast where successful people tell their stories to both teach and entertain. Expect laughter, life lessons, and a few numbers to tie it all together. Here the motto is, "Everyone is interesting if you ask the right questions."
Why is burnout destroying education?
This show is for exhausted educators who realize change is necessary to carry on in the field they love without sacrificing the life they live.
This show will teach you actionable steps to help you overcome burnout before it's too late, give you practical advice on how to avoid the pitfalls of being an educator, and help you uncover essential skills needed to be successful in the changing world of education.
Through parent calls, countless emails, and pointless meetings; Tony lives the difficult life of being a teacher, rather than waiting for help he's decided to use his experience (and the experience of others) to bring the help that's desperately needed to his fellow educators.
Did you know that Richard Blank (CEO at Costa Rica's Call Center) has the largest collection of American pinball in Costa Rica with an impressive row of 11 classic machines on free play? Not only that, but it's actually the only retro video arcade game room for employees in the BPO industry.
https://www.youtube.com/watch?v=9GrSSgJMBmU
Tune in every Monday and Thursday for impactful insights into overcoming burnout in the time it takes you to get ready for work.
CEO and Founder of Costa Rica Call Center joins the show
0:00 Pre-show
4:24 Intro
6:32 Mr. Telemundo In Costa Rica, Old School Convertible
16:49 Tri - Letter Athlete, Winning Mindset
27:15 Empathy, Gamification & TikTok
39:45 Top 5 Arcade Games
44:20 Synergy w/People
50:55 Double Down During Covid
54:58 3 Whats!? Unpopular Opinions, Life Changes & Advice
1:04:00 Where To Find Richard Blank
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Tony Rambles, The Living Numbers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#tonyrambles #thelivingnumberspodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Living Numbers Podcast hosted by teacher Tony Rambles. Call Center Culture with Richard Blank.
https://www.youtube.com/watch?v=9GrSSgJMBmU
The HR Lady Podcast with host Wendy Sellers. Reducing an attrition culture with CEO Richard Blank
For those eager to navigate the evolving world of HR and management, “The HR Lady Podcast” stands out as a beacon of insight. Each episode promises candid conversations: from discussing the intricacies of employee attraction and retention, company culture, navigating difficult conversations and more. Find all the no-nonsense HR and Management advice you need.
Wendy Sellers and ** engage Richard Blank, CEO of a Costa Rican call center, in an enlightening discussion on call center culture, attrition, and the pivotal role of gamification. Richard shares how he stumbled upon an opportunity to work in a friend's center in Costa Rica and subsequently fell in love with the place, its culture, and its people. He also discusses the challenging aspects of managing a thriving call center. He emphasizes optimizing call centers, striking the perfect balance between maintaining the dignity of employees and getting the best out of them.
They delve into the core of call center culture and discuss the power of effective communication, active listening, and creating a conducive environment for growth and development. This podcast is impactful for those in the call center industry and anyone interested in fostering a dynamic and high-performing team culture.
https://youtu.be/-1-vJAUMJHQ
As seen in USA Today and International Business Times, Wendy Sellers, The HR Lady, a seasoned HR consultant, educator, and author, delves into the core of management challenges, leadership development, and becoming an employer of choice with authenticity and a refreshing directness. Wendy’s no-nonsense attitude, and her co-host ** are here to spice up your management game. **, who is a rockstar and event emcee with an amazing radio voice, and many expert guests offer actionable strategies and a touch of humor to lighten the load.
Tune in to transform the way you think about HR, management, and leadership. Whether you are an HR professional, a manager looking to enhance your leadership skills, or someone interested in the complexities of workplace management, “The HR Lady” is your go-to resource for expert insights and real-world solutions. Craving more? Dive into their “HR Empowerment” podcast (by Aurora Training Advantage) for deeper discussions in a 5-day series format.
Wendy Sellers, The HR Lady
The needs of business today have changed. Even if your main priority is the bottom line (which it should be), business owners and managers need to understand about the relationships where people feel respected, valued, and trusted are the main items that drive the bottom line (into the red or green).
Wendy Sellers, The HR Lady®, can help! Wendy offers expert HR advice, management training and conference speaking to handle pesky employee challenges while becoming and staying an employer of choice. Attract. Retain. Repeat.
www.thehrlady.com
Wendy Sellers, Wendy The HR Lady, The HR Lady, HR consultant, HR advisor, Retention, Employee Retention, Engagement, Employee Engagement, Management Training Program, Management Training, Training Consultant, Manager Training Topics, Management Books, Manager Training
Subscribe to my YouTube channel here @managertrainingtopics
As seen In USA Today and International Business Times, I am Wendy Sellers, The HR Lady®. After completing my undergraduate degree early and then my master’s degree in healthcare administration in Northeastern Pennsylvania, I headed to the sunshine state of Florida to start my career. I wasn’t sure what that meant yet because I was not thrilled with the slow pace of healthcare administration.
Well, I was in an elevator with my paper resume in hand, headed to an interview when a woman got in and asked if I could do Human Resources, and I told her I probably could figure it out. This was because I had hands-on experience in both retail and restaurant management, which involved managing employees. It turns out she was a recruiter and had a role for me at a small architectural engineering firm in the Orlando area of Florida.
Let me tell you that those first two degrees did not prepare me for dealing with employees. However, they did prepare me for a boatload of compliance nightmares and critical thinking. I eventually returned to school again to get a master’s in human resources and a handful of HR-related certifications and licensures, too.
That small firm grew organically and then through mergers and acquisitions. It grew across the nation and the world. I was fortunate to have an amazing set of leaders there that allowed me to grow. I now have over 25 years of experience in supervisor and manager training, HR education and operations, corporate culture, recruiting, downsizing, change management, and strategy - to name a few.
My sometimes painful experience has been acquired at companies of different categories, sizes, and ownership types. This includes for-profits, non-profits, government agencies, and defense contractors. Now, I aim to guide you, and therefore your company, through periods of growth and change using uncomplicated training, direct and to-the-point advisory services, and easy-to-access HR tools and resources.
My straightforward style means I do not sugar-coat things (respectfully, of course). I believe that people are a company’s greatest asset and should be treated as such. That means training and empowering managers, supervisors, and employees to be successful in their roles. I train administrators on HR compliance and managers on the rest: the people part, from hiring to termination.
My vision is "To help leaders create successful companies that employees do not desperately want a vacation from." Why? Well, because I desire to be the change I want to see in this world.
It is great to meet you. Ask me anything!
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheHRLadypodcast #WendySellers #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Wendy Sellers, The HR Lady podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/-1-vJAUMJHQ
The HR Lady Podcast with host Wendy Sellers. Reducing an attrition culture with CEO Richard Blank
For those eager to navigate the evolving world of HR and management, “The HR Lady Podcast” stands out as a beacon of insight. Each episode promises candid conversations: from discussing the intricacies of employee attraction and retention, company culture, navigating difficult conversations and more. Find all the no-nonsense HR and Management advice you need.
Wendy Sellers and ** engage Richard Blank, CEO of a Costa Rican call center, in an enlightening discussion on call center culture, attrition, and the pivotal role of gamification. Richard shares how he stumbled upon an opportunity to work in a friend's center in Costa Rica and subsequently fell in love with the place, its culture, and its people. He also discusses the challenging aspects of managing a thriving call center. He emphasizes optimizing call centers, striking the perfect balance between maintaining the dignity of employees and getting the best out of them.
They delve into the core of call center culture and discuss the power of effective communication, active listening, and creating a conducive environment for growth and development. This podcast is impactful for those in the call center industry and anyone interested in fostering a dynamic and high-performing team culture.
https://youtu.be/-1-vJAUMJHQ
As seen in USA Today and International Business Times, Wendy Sellers, The HR Lady, a seasoned HR consultant, educator, and author, delves into the core of management challenges, leadership development, and becoming an employer of choice with authenticity and a refreshing directness. Wendy’s no-nonsense attitude, and her co-host ** are here to spice up your management game. **, who is a rockstar and event emcee with an amazing radio voice, and many expert guests offer actionable strategies and a touch of humor to lighten the load.
Tune in to transform the way you think about HR, management, and leadership. Whether you are an HR professional, a manager looking to enhance your leadership skills, or someone interested in the complexities of workplace management, “The HR Lady” is your go-to resource for expert insights and real-world solutions. Craving more? Dive into their “HR Empowerment” podcast (by Aurora Training Advantage) for deeper discussions in a 5-day series format.
Wendy Sellers, The HR Lady
The needs of business today have changed. Even if your main priority is the bottom line (which it should be), business owners and managers need to understand about the relationships where people feel respected, valued, and trusted are the main items that drive the bottom line (into the red or green).
Wendy Sellers, The HR Lady®, can help! Wendy offers expert HR advice, management training and conference speaking to handle pesky employee challenges while becoming and staying an employer of choice. Attract. Retain. Repeat.
www.thehrlady.com
Wendy Sellers, Wendy The HR Lady, The HR Lady, HR consultant, HR advisor, Retention, Employee Retention, Engagement, Employee Engagement, Management Training Program, Management Training, Training Consultant, Manager Training Topics, Management Books, Manager Training
Subscribe to my YouTube channel here @managertrainingtopics
As seen In USA Today and International Business Times, I am Wendy Sellers, The HR Lady®. After completing my undergraduate degree early and then my master’s degree in healthcare administration in Northeastern Pennsylvania, I headed to the sunshine state of Florida to start my career. I wasn’t sure what that meant yet because I was not thrilled with the slow pace of healthcare administration.
Well, I was in an elevator with my paper resume in hand, headed to an interview when a woman got in and asked if I could do Human Resources, and I told her I probably could figure it out. This was because I had hands-on experience in both retail and restaurant management, which involved managing employees. It turns out she was a recruiter and had a role for me at a small architectural engineering firm in the Orlando area of Florida.
Let me tell you that those first two degrees did not prepare me for dealing with employees. However, they did prepare me for a boatload of compliance nightmares and critical thinking. I eventually returned to school again to get a master’s in human resources and a handful of HR-related certifications and licensures, too.
That small firm grew organically and then through mergers and acquisitions. It grew across the nation and the world. I was fortunate to have an amazing set of leaders there that allowed me to grow. I now have over 25 years of experience in supervisor and manager training, HR education and operations, corporate culture, recruiting, downsizing, change management, and strategy - to name a few.
My sometimes painful experience has been acquired at companies of different categories, sizes, and ownership types. This includes for-profits, non-profits, government agencies, and defense contractors. Now, I aim to guide you, and therefore your company, through periods of growth and change using uncomplicated training, direct and to-the-point advisory services, and easy-to-access HR tools and resources.
My straightforward style means I do not sugar-coat things (respectfully, of course). I believe that people are a company’s greatest asset and should be treated as such. That means training and empowering managers, supervisors, and employees to be successful in their roles. I train administrators on HR compliance and managers on the rest: the people part, from hiring to termination.
My vision is "To help leaders create successful companies that employees do not desperately want a vacation from." Why? Well, because I desire to be the change I want to see in this world.
It is great to meet you. Ask me anything!
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheHRLadypodcast #WendySellers #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Wendy Sellers, The HR Lady podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/-1-vJAUMJHQ
The HR Lady Podcast with host Wendy Sellers. Reducing an attrition culture with CEO Richard Blank
For those eager to navigate the evolving world of HR and management, “The HR Lady Podcast” stands out as a beacon of insight. Each episode promises candid conversations: from discussing the intricacies of employee attraction and retention, company culture, navigating difficult conversations and more. Find all the no-nonsense HR and Management advice you need.
Wendy Sellers and ** engage Richard Blank, CEO of a Costa Rican call center, in an enlightening discussion on call center culture, attrition, and the pivotal role of gamification. Richard shares how he stumbled upon an opportunity to work in a friend's center in Costa Rica and subsequently fell in love with the place, its culture, and its people. He also discusses the challenging aspects of managing a thriving call center. He emphasizes optimizing call centers, striking the perfect balance between maintaining the dignity of employees and getting the best out of them.
They delve into the core of call center culture and discuss the power of effective communication, active listening, and creating a conducive environment for growth and development. This podcast is impactful for those in the call center industry and anyone interested in fostering a dynamic and high-performing team culture.
https://youtu.be/-1-vJAUMJHQ
As seen in USA Today and International Business Times, Wendy Sellers, The HR Lady, a seasoned HR consultant, educator, and author, delves into the core of management challenges, leadership development, and becoming an employer of choice with authenticity and a refreshing directness. Wendy’s no-nonsense attitude, and her co-host ** are here to spice up your management game. **, who is a rockstar and event emcee with an amazing radio voice, and many expert guests offer actionable strategies and a touch of humor to lighten the load.
Tune in to transform the way you think about HR, management, and leadership. Whether you are an HR professional, a manager looking to enhance your leadership skills, or someone interested in the complexities of workplace management, “The HR Lady” is your go-to resource for expert insights and real-world solutions. Craving more? Dive into their “HR Empowerment” podcast (by Aurora Training Advantage) for deeper discussions in a 5-day series format.
Wendy Sellers, The HR Lady
The needs of business today have changed. Even if your main priority is the bottom line (which it should be), business owners and managers need to understand about the relationships where people feel respected, valued, and trusted are the main items that drive the bottom line (into the red or green).
Wendy Sellers, The HR Lady®, can help! Wendy offers expert HR advice, management training and conference speaking to handle pesky employee challenges while becoming and staying an employer of choice. Attract. Retain. Repeat.
www.thehrlady.com
Wendy Sellers, Wendy The HR Lady, The HR Lady, HR consultant, HR advisor, Retention, Employee Retention, Engagement, Employee Engagement, Management Training Program, Management Training, Training Consultant, Manager Training Topics, Management Books, Manager Training
Subscribe to my YouTube channel here @managertrainingtopics
As seen In USA Today and International Business Times, I am Wendy Sellers, The HR Lady®. After completing my undergraduate degree early and then my master’s degree in healthcare administration in Northeastern Pennsylvania, I headed to the sunshine state of Florida to start my career. I wasn’t sure what that meant yet because I was not thrilled with the slow pace of healthcare administration.
Well, I was in an elevator with my paper resume in hand, headed to an interview when a woman got in and asked if I could do Human Resources, and I told her I probably could figure it out. This was because I had hands-on experience in both retail and restaurant management, which involved managing employees. It turns out she was a recruiter and had a role for me at a small architectural engineering firm in the Orlando area of Florida.
Let me tell you that those first two degrees did not prepare me for dealing with employees. However, they did prepare me for a boatload of compliance nightmares and critical thinking. I eventually returned to school again to get a master’s in human resources and a handful of HR-related certifications and licensures, too.
That small firm grew organically and then through mergers and acquisitions. It grew across the nation and the world. I was fortunate to have an amazing set of leaders there that allowed me to grow. I now have over 25 years of experience in supervisor and manager training, HR education and operations, corporate culture, recruiting, downsizing, change management, and strategy - to name a few.
My sometimes painful experience has been acquired at companies of different categories, sizes, and ownership types. This includes for-profits, non-profits, government agencies, and defense contractors. Now, I aim to guide you, and therefore your company, through periods of growth and change using uncomplicated training, direct and to-the-point advisory services, and easy-to-access HR tools and resources.
My straightforward style means I do not sugar-coat things (respectfully, of course). I believe that people are a company’s greatest asset and should be treated as such. That means training and empowering managers, supervisors, and employees to be successful in their roles. I train administrators on HR compliance and managers on the rest: the people part, from hiring to termination.
My vision is "To help leaders create successful companies that employees do not desperately want a vacation from." Why? Well, because I desire to be the change I want to see in this world.
It is great to meet you. Ask me anything!
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheHRLadypodcast #WendySellers #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Wendy Sellers, The HR Lady podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/-1-vJAUMJHQ
The business brain podcast by ST Rappaport of LifePix University. A Fun-tastic Workplace Culture with Richard Blank.
ST Rappaport - LifePix University
If you’re an ADHD entrepreneur who wants to optimize your brain to grow your business with more ease, you’re in the right place. Here we discuss how to optimize ADHD by working on the core of the issue instead of putting on a band-aid. You're brain will learn how to understand time, be organized, get things done efficiently, and more, all while getting the incredible benefits of ADHD!
Who says work has to be boring? Richard Blank shares with us how he built his cool business and building relationships at the same time. A Workplace Culture via play: Building a Thriving Business Environment.
Get ready for some real change as with each episode we’ll discuss a real-life challenge, why you might be struggling with it, and give you practical strategies so all areas of your life will improve.
https://youtu.be/95glWY7Fdic
Hey! I'm ST Rappaport
I help ADHD entrepreneurs optimize their brain to grow their business with ease.
The reason you are struggling with ADHD is because some of your thinking skills are weak.
You see, thinking is not one big thing.
Thinking is made up of 28 thinking skills called cognitive functions.
Naturally, we all have stronger and weaker cognitive functions. These weak cognitive functions can get in our way of doing what we want to do.
But it doesn't have to stay that way!
By improving the thinking skills behind the challenging tasks, it all becomes a lot easier.
Yes, even focusing, time management and impulsivity!
Subscribe to the channel to learn how to optimize your brain and run your business with more ease.
Helping ADHD entrepreneurs optimize their brain to grow their business with more ease. | Brain Engineer
Are you frustrated because your procrastination has led to a loss of business and opportunities?
Imagine being an ambitious entrepreneur who has found a way to handle clients, business operations AND marketing with ease.
You actually experience the freedom you started the business for. More time for family and friends. More time to do what you love.
Not because you're playing it small.
But because everything is in place.
Podcast episodes for the next 3 months are recorded.
Marketing emails for the next month are written.
And short-form social media videos? Those were done ages ago!
You connect with your clients in a way that others haven’t been able to. You understand them in deeper ways and serve them in the best way possible. Your clients get such high results that referrals are always coming in.
And when those new clients come in? The onboarding process is smooth and meaningful. You focus on building the relationship right away because you don’t have to get bogged down with administrative tasks.
Although you know problems will arise (‘cuz that’s part of life!), you never have to worry about them. You know you're equipped to deal with any challenging situation and will figure out a creative solution quickly.
You have a team of employees who are well-trained and motivated to help run and expand the business. You developed a positive and productive work culture, where the employees get the work done on time, feel valued for who they are, and are willing to do anything for the company.
You don't break a sweat.
While everyone else panics, you stay calm.
You're the walking embodiment of personal excellence and high performance…
And because of that, you're in a goal-smashing cycle of achievement without limitations.
In fact…
You're so effective… so outrageously on top of your game…
Those around you just want to know, “HOW DO YOU DO IT?!”
Doesn’t this sound like bliss?
Well, what if I told you that…
This didn't have to be a dream. This could be you in real life.
The only difference between you and the dream is training your brain for peak performance…
Wondering how your brain is currently working?
Take the Thinking Skills Assessment to find out: www.lifepixuniversity.com/cf
Are you an entrepreneur with ADHD (or ADHD tendencies) who feels frustrated, stressed or overwhelmed?
Take this FREE Thinking Skills Assessment to see what the real cause is.
While many people suggest enhancing productivity, exploring new software, or attending motivational events, scientific research indicates that the root issue lies in specific gaps within your thinking skills that demand your attention.
The first crucial step involves identifying how strong each of your 28 thinking skills are, determining which ones you can leverage effectively, and which ones require improvement.
I'm ST Rappaport,
a brain engineer
and in 5th grade I still couldn't read properly.
After endless hours of tutors that left nothing but high bills, it was time to take another approach.
Let’s rewire the brain and solve the real problem.
Usually, when a person has a problem, they solve what they see at the surface. Let’s say, for example, you never make the deadlines you set for yourself and it’s getting really frustrating, so you decided from now on you’ll finish all your tasks 24 hours early. It might work for a week or two but pretty quickly you’ll be late again. Why? This is because there is a reason WHY you are constantly being late. You’re not trying to but there’s another problem. Maybe it’s because you never know how to start or maybe it’s because once you get distracted it’s extremely difficult to refocus or maybe doing research just messes with your brain and you can’t seem to do it.
When you solve the real core problem (and there might be a few!) then everything else will fall into place. You’ll not only be making your deadlines at work, you’ll also be making deadlines with your personal goals. How awesome is that?
The way your brain is wired, and thinks is incredibly important.
You see, there are 28 cognitive functions, 28 parts to thinking. When one or more of these cognitive functions are weak it affects many areas of your life.
Do you ever get overwhelmed when you begin a new project? Not sure where to start? It may be because your cognitive function called “Focusing & Perceiving” is weak. It doesn’t mean you're bad. It doesn’t mean you’re incapable. It just means you’ve got a weak thinking skill and it can be fixed!
Or maybe you decide to plan your day every morning but for some reason it’s not working out and you’re feeling really frustrated because you're putting in so much work.
You’re trying really hard to implement a specific method to help more things done but your brain is just not able to do it.
What's really happening here is you’ve got a cognitive deficiency. It doesn’t mean you're doomed, we all have them, but if we don’t fix the core problem, you’ll continue with the same struggles, day in and day out.
The cool part is that as you improve your cognitive functions, all areas of your life begin to improve. I mean when do we not need to “Focus and Perceive” or use “2+ pieces of information”?
By rewiring my brain and improving my 28 thinking skills, not only did my reading improve, but so did all other areas of my life. I did better in school, I made more friends and my favorite, my confidence went through the roof,
But it didn't stop there-
At 17 I started getting training in the Feuerstein method.
During that time, I took Tony Robbin's RPM program, which I found really interesting, but struggled to implement. Don't get me wrong, I tried. I really did. I just couldn't do it.
So, I dropped it.
A few months later I took another training in the Feuerstein method that focused on improving the cognitive function of categorizations.
Aha!
This is the reason I couldn't do Tony's program. My cognitive function of categorizations was weak and getting the way. Once I improved the cognitive function, magic happened! I was now able to implement the program with ease.
Have you ever taken a course or program & didn't get your desired result? It's possible you too got a weaker thinking skill getting in your way like I did.
But it doesn't have to stay like that.
As soon as you improve your cognitive functions, you'll see real magic your life too
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Thebusinessbrainpodcast #STRappaport #LifePixUniversity #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The business brain podcast , ST Rappaport, LifePix University, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
A Fun-tastic Workplace Culture with Richard Blank.The business brain podcast by ST Rappaport of LifePix University.
https://youtu.be/95glWY7Fdic
The business brain podcast by ST Rappaport of LifePix University. A Fun-tastic Workplace Culture with Richard Blank.
ST Rappaport - LifePix University
If you’re an ADHD entrepreneur who wants to optimize your brain to grow your business with more ease, you’re in the right place. Here we discuss how to optimize ADHD by working on the core of the issue instead of putting on a band-aid. You're brain will learn how to understand time, be organized, get things done efficiently, and more, all while getting the incredible benefits of ADHD!
Who says work has to be boring? Richard Blank shares with us how he built his cool business and building relationships at the same time. A Workplace Culture via play: Building a Thriving Business Environment.
Get ready for some real change as with each episode we’ll discuss a real-life challenge, why you might be struggling with it, and give you practical strategies so all areas of your life will improve.
https://youtu.be/95glWY7Fdic
Hey! I'm ST Rappaport
I help ADHD entrepreneurs optimize their brain to grow their business with ease.
The reason you are struggling with ADHD is because some of your thinking skills are weak.
You see, thinking is not one big thing.
Thinking is made up of 28 thinking skills called cognitive functions.
Naturally, we all have stronger and weaker cognitive functions. These weak cognitive functions can get in our way of doing what we want to do.
But it doesn't have to stay that way!
By improving the thinking skills behind the challenging tasks, it all becomes a lot easier.
Yes, even focusing, time management and impulsivity!
Subscribe to the channel to learn how to optimize your brain and run your business with more ease.
Helping ADHD entrepreneurs optimize their brain to grow their business with more ease. | Brain Engineer
Are you frustrated because your procrastination has led to a loss of business and opportunities?
Imagine being an ambitious entrepreneur who has found a way to handle clients, business operations AND marketing with ease.
You actually experience the freedom you started the business for. More time for family and friends. More time to do what you love.
Not because you're playing it small.
But because everything is in place.
Podcast episodes for the next 3 months are recorded.
Marketing emails for the next month are written.
And short-form social media videos? Those were done ages ago!
You connect with your clients in a way that others haven’t been able to. You understand them in deeper ways and serve them in the best way possible. Your clients get such high results that referrals are always coming in.
And when those new clients come in? The onboarding process is smooth and meaningful. You focus on building the relationship right away because you don’t have to get bogged down with administrative tasks.
Although you know problems will arise (‘cuz that’s part of life!), you never have to worry about them. You know you're equipped to deal with any challenging situation and will figure out a creative solution quickly.
You have a team of employees who are well-trained and motivated to help run and expand the business. You developed a positive and productive work culture, where the employees get the work done on time, feel valued for who they are, and are willing to do anything for the company.
You don't break a sweat.
While everyone else panics, you stay calm.
You're the walking embodiment of personal excellence and high performance…
And because of that, you're in a goal-smashing cycle of achievement without limitations.
In fact…
You're so effective… so outrageously on top of your game…
Those around you just want to know, “HOW DO YOU DO IT?!”
Doesn’t this sound like bliss?
Well, what if I told you that…
This didn't have to be a dream. This could be you in real life.
The only difference between you and the dream is training your brain for peak performance…
Wondering how your brain is currently working?
Take the Thinking Skills Assessment to find out: www.lifepixuniversity.com/cf
Are you an entrepreneur with ADHD (or ADHD tendencies) who feels frustrated, stressed or overwhelmed?
Take this FREE Thinking Skills Assessment to see what the real cause is.
While many people suggest enhancing productivity, exploring new software, or attending motivational events, scientific research indicates that the root issue lies in specific gaps within your thinking skills that demand your attention.
The first crucial step involves identifying how strong each of your 28 thinking skills are, determining which ones you can leverage effectively, and which ones require improvement.
I'm ST Rappaport,
a brain engineer
and in 5th grade I still couldn't read properly.
After endless hours of tutors that left nothing but high bills, it was time to take another approach.
Let’s rewire the brain and solve the real problem.
Usually, when a person has a problem, they solve what they see at the surface. Let’s say, for example, you never make the deadlines you set for yourself and it’s getting really frustrating, so you decided from now on you’ll finish all your tasks 24 hours early. It might work for a week or two but pretty quickly you’ll be late again. Why? This is because there is a reason WHY you are constantly being late. You’re not trying to but there’s another problem. Maybe it’s because you never know how to start or maybe it’s because once you get distracted it’s extremely difficult to refocus or maybe doing research just messes with your brain and you can’t seem to do it.
When you solve the real core problem (and there might be a few!) then everything else will fall into place. You’ll not only be making your deadlines at work, you’ll also be making deadlines with your personal goals. How awesome is that?
The way your brain is wired, and thinks is incredibly important.
You see, there are 28 cognitive functions, 28 parts to thinking. When one or more of these cognitive functions are weak it affects many areas of your life.
Do you ever get overwhelmed when you begin a new project? Not sure where to start? It may be because your cognitive function called “Focusing & Perceiving” is weak. It doesn’t mean you're bad. It doesn’t mean you’re incapable. It just means you’ve got a weak thinking skill and it can be fixed!
Or maybe you decide to plan your day every morning but for some reason it’s not working out and you’re feeling really frustrated because you're putting in so much work.
You’re trying really hard to implement a specific method to help more things done but your brain is just not able to do it.
What's really happening here is you’ve got a cognitive deficiency. It doesn’t mean you're doomed, we all have them, but if we don’t fix the core problem, you’ll continue with the same struggles, day in and day out.
The cool part is that as you improve your cognitive functions, all areas of your life begin to improve. I mean when do we not need to “Focus and Perceive” or use “2+ pieces of information”?
By rewiring my brain and improving my 28 thinking skills, not only did my reading improve, but so did all other areas of my life. I did better in school, I made more friends and my favorite, my confidence went through the roof,
But it didn't stop there-
At 17 I started getting training in the Feuerstein method.
During that time, I took Tony Robbin's RPM program, which I found really interesting, but struggled to implement. Don't get me wrong, I tried. I really did. I just couldn't do it.
So, I dropped it.
A few months later I took another training in the Feuerstein method that focused on improving the cognitive function of categorizations.
Aha!
This is the reason I couldn't do Tony's program. My cognitive function of categorizations was weak and getting the way. Once I improved the cognitive function, magic happened! I was now able to implement the program with ease.
Have you ever taken a course or program & didn't get your desired result? It's possible you too got a weaker thinking skill getting in your way like I did.
But it doesn't have to stay like that.
As soon as you improve your cognitive functions, you'll see real magic your life too
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Thebusinessbrainpodcast #STRappaport #LifePixUniversity #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The business brain podcast , ST Rappaport, LifePix University, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
A Fun-tastic Workplace Culture with Richard Blank.The business brain podcast by ST Rappaport of LifePix University.
https://youtu.be/95glWY7Fdic
The business brain podcast by ST Rappaport of LifePix University. A Fun-tastic Workplace Culture with Richard Blank.
ST Rappaport - LifePix University
If you’re an ADHD entrepreneur who wants to optimize your brain to grow your business with more ease, you’re in the right place. Here we discuss how to optimize ADHD by working on the core of the issue instead of putting on a band-aid. You're brain will learn how to understand time, be organized, get things done efficiently, and more, all while getting the incredible benefits of ADHD!
Who says work has to be boring? Richard Blank shares with us how he built his cool business and building relationships at the same time. A Workplace Culture via play: Building a Thriving Business Environment.
Get ready for some real change as with each episode we’ll discuss a real-life challenge, why you might be struggling with it, and give you practical strategies so all areas of your life will improve.
https://youtu.be/95glWY7Fdic
Hey! I'm ST Rappaport
I help ADHD entrepreneurs optimize their brain to grow their business with ease.
The reason you are struggling with ADHD is because some of your thinking skills are weak.
You see, thinking is not one big thing.
Thinking is made up of 28 thinking skills called cognitive functions.
Naturally, we all have stronger and weaker cognitive functions. These weak cognitive functions can get in our way of doing what we want to do.
But it doesn't have to stay that way!
By improving the thinking skills behind the challenging tasks, it all becomes a lot easier.
Yes, even focusing, time management and impulsivity!
Subscribe to the channel to learn how to optimize your brain and run your business with more ease.
Helping ADHD entrepreneurs optimize their brain to grow their business with more ease. | Brain Engineer
Are you frustrated because your procrastination has led to a loss of business and opportunities?
Imagine being an ambitious entrepreneur who has found a way to handle clients, business operations AND marketing with ease.
You actually experience the freedom you started the business for. More time for family and friends. More time to do what you love.
Not because you're playing it small.
But because everything is in place.
Podcast episodes for the next 3 months are recorded.
Marketing emails for the next month are written.
And short-form social media videos? Those were done ages ago!
You connect with your clients in a way that others haven’t been able to. You understand them in deeper ways and serve them in the best way possible. Your clients get such high results that referrals are always coming in.
And when those new clients come in? The onboarding process is smooth and meaningful. You focus on building the relationship right away because you don’t have to get bogged down with administrative tasks.
Although you know problems will arise (‘cuz that’s part of life!), you never have to worry about them. You know you're equipped to deal with any challenging situation and will figure out a creative solution quickly.
You have a team of employees who are well-trained and motivated to help run and expand the business. You developed a positive and productive work culture, where the employees get the work done on time, feel valued for who they are, and are willing to do anything for the company.
You don't break a sweat.
While everyone else panics, you stay calm.
You're the walking embodiment of personal excellence and high performance…
And because of that, you're in a goal-smashing cycle of achievement without limitations.
In fact…
You're so effective… so outrageously on top of your game…
Those around you just want to know, “HOW DO YOU DO IT?!”
Doesn’t this sound like bliss?
Well, what if I told you that…
This didn't have to be a dream. This could be you in real life.
The only difference between you and the dream is training your brain for peak performance…
Wondering how your brain is currently working?
Take the Thinking Skills Assessment to find out: www.lifepixuniversity.com/cf
Are you an entrepreneur with ADHD (or ADHD tendencies) who feels frustrated, stressed or overwhelmed?
Take this FREE Thinking Skills Assessment to see what the real cause is.
While many people suggest enhancing productivity, exploring new software, or attending motivational events, scientific research indicates that the root issue lies in specific gaps within your thinking skills that demand your attention.
The first crucial step involves identifying how strong each of your 28 thinking skills are, determining which ones you can leverage effectively, and which ones require improvement.
I'm ST Rappaport,
a brain engineer
and in 5th grade I still couldn't read properly.
After endless hours of tutors that left nothing but high bills, it was time to take another approach.
Let’s rewire the brain and solve the real problem.
Usually, when a person has a problem, they solve what they see at the surface. Let’s say, for example, you never make the deadlines you set for yourself and it’s getting really frustrating, so you decided from now on you’ll finish all your tasks 24 hours early. It might work for a week or two but pretty quickly you’ll be late again. Why? This is because there is a reason WHY you are constantly being late. You’re not trying to but there’s another problem. Maybe it’s because you never know how to start or maybe it’s because once you get distracted it’s extremely difficult to refocus or maybe doing research just messes with your brain and you can’t seem to do it.
When you solve the real core problem (and there might be a few!) then everything else will fall into place. You’ll not only be making your deadlines at work, you’ll also be making deadlines with your personal goals. How awesome is that?
The way your brain is wired, and thinks is incredibly important.
You see, there are 28 cognitive functions, 28 parts to thinking. When one or more of these cognitive functions are weak it affects many areas of your life.
Do you ever get overwhelmed when you begin a new project? Not sure where to start? It may be because your cognitive function called “Focusing & Perceiving” is weak. It doesn’t mean you're bad. It doesn’t mean you’re incapable. It just means you’ve got a weak thinking skill and it can be fixed!
Or maybe you decide to plan your day every morning but for some reason it’s not working out and you’re feeling really frustrated because you're putting in so much work.
You’re trying really hard to implement a specific method to help more things done but your brain is just not able to do it.
What's really happening here is you’ve got a cognitive deficiency. It doesn’t mean you're doomed, we all have them, but if we don’t fix the core problem, you’ll continue with the same struggles, day in and day out.
The cool part is that as you improve your cognitive functions, all areas of your life begin to improve. I mean when do we not need to “Focus and Perceive” or use “2+ pieces of information”?
By rewiring my brain and improving my 28 thinking skills, not only did my reading improve, but so did all other areas of my life. I did better in school, I made more friends and my favorite, my confidence went through the roof,
But it didn't stop there-
At 17 I started getting training in the Feuerstein method.
During that time, I took Tony Robbin's RPM program, which I found really interesting, but struggled to implement. Don't get me wrong, I tried. I really did. I just couldn't do it.
So, I dropped it.
A few months later I took another training in the Feuerstein method that focused on improving the cognitive function of categorizations.
Aha!
This is the reason I couldn't do Tony's program. My cognitive function of categorizations was weak and getting the way. Once I improved the cognitive function, magic happened! I was now able to implement the program with ease.
Have you ever taken a course or program & didn't get your desired result? It's possible you too got a weaker thinking skill getting in your way like I did.
But it doesn't have to stay like that.
As soon as you improve your cognitive functions, you'll see real magic your life too
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Thebusinessbrainpodcast #STRappaport #LifePixUniversity #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The business brain podcast , ST Rappaport, LifePix University, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
A Fun-tastic Workplace Culture with Richard Blank.The business brain podcast by ST Rappaport of LifePix University.
https://youtu.be/95glWY7Fdic
The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank
The Science of CX is a groundbreaking new weekly podcast developed to
address the millions of businesses that need to learn techniques to compete better
in today’s business landscape, by using CX as the cornerstone of a new strategy.
Join Steve Pappas in the lab as he puts his 25+ years to the test to make your
business (soar, grow and accelerate).
Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
Key Takeaways
Learn how to turn new customers into the most loyal customers and be on the
mind of everyone in town. Whether you’re a beginner or seasoned expert, you will
learn something useful in each and every episode.
CXpert - interviews with CX Leaders and Influencers that have made it their
business to treat customers like a million. Steve, will use his years of CX-Centric
business knowledge to bring out cool ideas for every business owner to
learn new techniques and also avoid some
Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
you're listening to the science of C. X. A podcast that hopes to inspire business owners and leaders to learn new techniques and turn prospects into customers, enter customers into raving fans. My name is Steve Pappas. I'm known for my relentless pursuit of all thing’s customer across my career. And in my six startups, I've had to learn how to make decisions in business that customers really respond to. Let's spend some time together and help your business soar grow and accelerate. Well, welcome everybody to another episode of the science of C. X. I'm Steve Pappas, your host and as always, we look everywhere to find the experts that can help you in your business journey as well as your customer experience initiatives within your organization.
Today is No exception. Today we're going to be talking about some remarkably interesting areas. We're going to cover a lot of material. Please take notes if you want or you can come back and listen to it multiple times because that makes it seem like we have more listeners. Hey, yeah, do that. Instead listen to this episode 3, 4 or five times. That'll do it. Anyway, we're going to be talking about advanced telemarketing strategies. We're going to be talking about conflict management, interpersonal skills, customer support, rhetoric, Gamification, employee motivation and phonetic micro expression reading.
Have I piqued your interest yet? Well, we have a gentleman on today. His name is Richard blank, and he comes to us from Costa Rica, and he is the head of a great business process, outsourcing contact center, but he's also an expert in so many different areas that we want to talk about. So why don't we bring him in from the virtual green room? You know, there's no real green room of course by now, but let's pretend he's coming in from the green room and we'll welcome him to the show.
Richard, thanks for joining us today on the show. See, that's an amazing introduction. I'm so happy to be here, really enjoy your work and cannot wait to share amazing ideas with your audience today. That's great. Well, I'm going to give folks a little bit about your bio just so they understand where we're going to start from and maybe some interesting things about you too. So, Richard's journey in the car Contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in san Jose Costa Rica with a mix of motivational public speaking style backed by tactful and appropriate rhetoric.
Richard shared his knowledge and trained over 10,000 bilingual telemarketers. I think he learned a few things along the way. Richard blank has the largest collection of restored American pinball machines and antique rock ola jukeboxes in central America making Gamification a strong part of Costa Rica Contact center. Culture. Richard blank is the chief executive officer for Costa Rica’s Call center since 2008. Richard also holds a bachelor's degree in communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla Spain, a keynote speaker for Philadelphia's Abington High School, 68th National Honor Society induction ceremony.
Giving back to the high school is especially important to Richard as such. He endows a scholarship each year for students that plan on majoring in a world language at the university level. So, I've got to start Richard with the first part here that just jumped right at me as the largest collection of restored American pinball machines and jukeboxes. Now if anybody knows me, they know that I love pinball aside from playing guitar for the last for years. I love pinball, I don't quite go into the Galaga and those things that my wife loves but I love playing pinball.
So, tell us what you have got, I'd love to know what kind of pinball machines you have Steve, I'm so glad that you started with dessert first and naturally our favorite class in school was recessed. So absolutely. I grew up in the seventies and eighties and the arcades were just some of the most amazing places to make friends and compete. It was so new and the artwork on the cabinets and the marquees, it really was an experience and always wanted that game room like Ricky Schroder and silver spoons.
I was jealous. So, I wanted one and down here since I own a call center and I have the space, I go treasure hunting and one man's trash is another man's treasure and they just really do not know what they have in their bodegas. And so, I will find a machine and bring it back here. And with specialist I restore them now regarding my pinball machines. The oldest one that I have is a 1976 Bally's freedom. And one of the newer ones would be like, let's say a last action hero where a doctor who I have an M. B. A fast break in a mouse.
And around I got Williams, space shuttle 1987 I got a judge Dredd Street fighter, two lethal weapon, three jokers, World cup hook and Jurassic Park. So, it turned out into a hobby became an obsession. And when you're a married man, you decide which hills to die on which swords to fall upon. And my wife and I have this agreement where pretty much everything is in her favor. But the one thing she knows that makes me happy of restoring these old classic jukeboxes and pinball machines because what an error and the craftsmanship and the fact that they've been preserved for decades shows that people really cared about these machines.
Now you and I was awfully expensive growing up. So, it seemed like a luxury. But the fact that we can afford it. It really is something that I take full advantage of when I have the moments with just not my agents but myself. There's always a pinball marathon going on down here. Well, it's great that you have the employee engagement to do that. But I'll tell you, we had bought one, we had a terminator pinball machine at one point that had the gun for the pinball release, but it took so much to get it into the basement of the home that we were living in when we sold the house.
We negotiated to sell the pinball machine, so I didn't have to get it out of there. It was so heavy to move, and I wasn't about to, but I have been in the market for another one right now. The prices are through the roof on all those two. I was looking for an Adam’s family or another terminator, but the Adams family was the one that kind of thrilled me and as well as jukeboxes, it's funny, we have a lot of similar interests in collection.
I don't have any jukeboxes. I wanted to cut my teeth on the first one and I have a buddy in the UK that restores German jukeboxes and he's one of the largest in the world that restores those early seventies and eighties jukeboxes that were built in Germany. I think it was like N C D M or something like that and that's an interesting market. But let's get on to some of the other areas that we're going to talk about. I gave folks at the beginning of the episode, a lot of terminology that we're going to be talking about today.
And one of the things that I really wanted to discuss, this idea of phonetic micro expressions, I don't know if our audience knows what that really is or maybe some do and of course they'll yell at me in the comments etcetera. But can we talk about these things because let's jump into some of these areas that we're going to get across and are these all used the things we're going to talk about? They all used in the contact center, and can you train people in all these areas?
They're used in my call center and just depends on the sort of profiled agent that you have there. Let me take it back a bit. Everybody studies micro expression reading. There was a tv show called Lie to Me that specialized in where you can judge people's postures, their eyes, their face, their hands. I mean there's books and seminars about it now when you're on the phone, three of your senses are removed, your taste, touch and smell. And the scientists claim that when you do have one that is removed, your others expand.
So, I expect you to do much more active listening and then people can also argue that you can't see people on the phone, but I beg to differ because there is image streaming, you have metaphysics when you read a book, it's better than the movie because of imagination. You can use more descriptions and more adjectives but let's just concentrate on the sound of speech. The average attention span is about 30 seconds to two minutes, conversations have introductions, bodies and conclusions. So, if you have a controlled environment, you can have a consistent variable and then you can see inconsistencies.
So now we have a base of how we're going to study speech and 32nd segments. Okay your tone is what represents your emotion, and it should be confident and empathetic because that should be consistent on your end. People will talk about a mirror imaging technique Steve, and I agree with that. But you also need to know how you're speaking for your adjustments. So, your mirror imaging isn't about you sitting across from someone and crossing your arms and tapping a finger. No, you don't have that over the phone.
So, eliminate any sort of mirror imaging face to face. I study the rate and the pitch. These are things that can be done in any language. I do not study semantics. The word choice. I'm studying the tone of your voice which is mine is consistent. I could care less what your tone is. That could be a flag or a mask, but you study someone's rate of speech and how loud they speak their pitch and every 30 seconds to two minutes. Think about the X. Y. Chart that you had in pre-algebra, you can see how fast or how loud they're going.
You consistently market every 30 seconds to two minutes. I would back it up with an answering speed because that is something that you cannot control. It's more subconscious, you can manipulate your tone rate and pitch. But the professional interrogators and police officers’ usual throw the question in the fourth or fifth time to really judge the answering speed. So, if you can do that xy chart with a horizontal line behind it and kind of gauge from 0 to 10 where you're going, you will see areas of spikes or dips and in my opinion that's the time to ask a tie down or pin down question or clarification question.
And these are certain times in which you're able to assist the conversation of moving forward for better clarification and it's not really giving away your power on that. You're really doing more of the Wuwei the less struggle the rudder of the ship. And so, this phonetic micro expression reading can be done just mind you this in your 1st 30 seconds. I don't know you and one is the loneliest number in your second minute. We could have a match off one and a one fast and high, low and slow by five at least.
You might have an odd man out in regard to your quadrants because after you've gone all four quadrants you have to repeat a quadrant, but most of the time people are in quadrant, on the top and the fast and so by your 10th 30 seconds to two minutes. Think about it like this, it's about 4. 5 to 5 minutes on something like that. And by your 11th you should know how somebody is speaking that's 5. 5 minutes in on a 10-minute conversation. And by then you will know how to close the deal.
And so, once you see it you can't unsee it. After three weeks it becomes habit and once you start paying attention to it it becomes very lucid and clearer. You are not lying and I'm not manipulating but these people are obviously giving away certain tell signs on how they speak on first time or even long term conversations and if you do catch somebody being facetious or not as clear, maybe ask them to repeat it using other senses or using another example to see if they're consistent. And so, I think it's an excellent way not to be offensive because passive aggressively you could once again use a me-too technique with somebody.
Let's just say you can't hear them. It's a bad connection on a cellphone or a dog is barking in the background. I try to fall on that small sword instead of placing blame on them, it's for my clarification Steve, did you say 123 or ABC because the worst thing you could ever do Is have somebody so upset and go down rabbit holes because now you need to restart your phonetic micro expression, reading the Tarot Card Reader said you could read two different reads in 10 minutes depending if it's sunny or raining, same person, same hour, but it could be a different read.
So, the greatest thing you could do is to ride that weight and keep it at that apex if you can. It's like when people said lucid dreaming, you really don't want to readjust your body to be able to keep that consistent breathing and body posture. With someone that you're speaking with, you try to keep them as consistent as possible. There's a little wiggle room there but don't go extreme and if you can handle something like that, fall on these swords, get clarification.
I think your audience would have some extremely effective conversations with people on the first time. This is a remarkably interesting area because we do have an awful lot of folks that either work in contact centers or are managing contact centers or even outsource to contact centers. And the training of agents tends to be remarkably similar in most organizations but they're not thinking about how they can better control they’re usually using the approach where gee I'm sorry you're having that problem. So, they're falling on the sword most of the time.
But if you think about the calls, right? If you think about the types of calls that come in, I mean they're not picking up the phone because they're just calling to say thank you or their colleagues to say gee what an excellent product this is. They're usually picking up the phone or they're making a contact with them because there's an issue, there's some type of an issue either they don't understand, they don't know how to fill out, they don't know how to do something or there's a more negative issue.
So, if you think about the incoming approach that happens, a lot of it tends to be negative. And unfortunately, the contact center agents these days are feeling increasingly of society's negativity coming out of the pandemic. You know, because people who are very understanding more, more understanding during the pandemic, but they’re taking it out on front line people. So, I don't know how you guys have seen things. But from the folks that I've spoken to in the last few months, it seems like most of the calls are key issues and they have to diffuse right away.
So can they use the phonetic micro expression method that you talk about to kind of even the playing field and get them to calm down so that they can explain what their issue is better rather than they're ready to blow up at any moment type of thing. Sure. And I'm glad that you brought that up, that's a subject that I can easily address and apply the phonetic micro expression read because mind you my friend you could start the call yelling and cursing and at the end thanking them.
So naturally your phonetic micro expression reading might be adjusted with raid and Fitch. But I would never say that I'm sorry unless you specifically spilled the drink or broke the window because then you might get offended because this individual speaking with you is so nice, they didn't do it but they're apologizing for someone else's broken window. So, my suggestion from my agents immediately is to thank you Steve for sharing that with me. I understand your position didn't mean that I agree with it, but I understand your position and allow me a moment to make it work and fix it for you.
And so now the audience, your client coming in, guns a blazing isn't really putting all that anger at the individual because that individual did not make that problem. They're taking the shrapnel; you say the incoming. That's a wonderful way to use it incoming Obama grenade. But I like to defuse. There's a technique that I use called the buffer boomerang technique. And so, if somebody comes at me with a negative tone, I will like sponge and buffer that negative tone. I will name drop you and say Steve.
That's an excellent question, repeat back your question what it was to show active listening. So, there's a connected key lock there and then boomerang it back as a plus three. So, I could potentially my friend readjust the tone and the pace of the call to then put it back into that phonetic micro expression reading that you need to really nail it. But I believe that people are frustrated and mind you this there's a lot more omnichannel non voiced support. So, prior to that phone call they might have filled out a couple forms, send a couple of emails that only elevates the stress.
So, when they're calling, they're almost letting off steam. And if you allow them to speak, you'd be surprised how it goes from attend to it to both in pitching the rate they cry it out and then everyone calms down. You've taken copious notes. Now, Steve, you mentioned A B. C. And D. What about the Richard? Thank you, Steve. And e there's nothing wrong with raking and reviewing and meeting minutes. It's I can't just solve it with you with a magic potion. These things, someone is coming to you emotional, they don't know you you might need to repeat your name multiple times in third person because now they're embarrassed.
Three men it's in to ask your name Steve. So, you could say okay at the end of this call, Richard, you're going to say Steve. You really helped me out in this section you know, oh thank you Steve. Great. I got them I anchored. And so, these are certain soft skills to just be polite, show your manners, Take that certain control of a conversation, more of a shepherd with its sheep. They zigzag but they still go back in the barn. So, I don't need so many jagged edges.
There are no straight lines in nature and and I love empathy with somebody because when I use your name, I will usually use it in a transitional sentence or confirmation. And then during the conversation I will use personal pronouns as you know the yours and ours just to make sure that I'm keeping your conversation going in your attention and then landing in the bomb when I dropped the name drop and you should take these calls every 30 seconds to two minutes because as you say, they could change. But this gives you an excellent chance, my friend, if you really want to look at it logically that if somebody is calling in, you have a chance to retain the client, you have the chance to up sell them.
If that's what you're doing, you could get a referral out of it. But look at it like this, let's say we drop the ball. Worst case scenario, this individual will take the time to do an exit interview and tell us areas in which we could have improved or what our competition had done to earn their business and as long as you're willing to keep an open mind and I don't like the word constructive criticism. I mean you fumbled the ball; you should have known what you were doing.
Then just call the balls and the strikes and let you know that you made this error and learn from it and don't do it again. And these are the sort of things call by call person by person instead of doing 100 calls a day Steve. Why don't you have your agents take 95? They're taking extra couple three minutes on the phone to let Mr. jones relax a little bit. That is the secret to the successor old school style. This is interesting because as you're explaining some of these tips and techniques, it occurs that it doesn't just apply in the contact center world.
I mean this could be if you're a brick-and-mortar store, it could be your pizza place. There could be people calling because hey, you got the wrong toppings on my pizza. The delivery was wrong or there could be all kinds of things, but it applies to all areas of business and people running small businesses could learn from these same techniques. Don't you agree? This could save a thanksgiving dinner. A marriage. These are just diplomatic soft skills of attentive listening and prioritizing, but I couldn't agree with you more and I never even shared with you.
My favorite technique. It's the positive escalation when I call a place and people always give the gatekeeper a bad rap. But these are the individuals that the CEO and the owners love the most and they're the first impression and the strongest warrior of the tribe. They're the first one there, representing them in the best light. And so, for me, I'd like to understand their protocol. I like to properly introduce myself and say the name of their company and ask how their company is doing sometimes better than they do just to at least give them a taste of how I speak instead of just immediately asking to speak to you Steve.
And then if this individual decides to transfer me the first thing, I'm going to let them know prior to the transfers that they did an excellent job. And I will be mentioning that verbally to the owner of the company and at the conclusion of the call with the owner of the company, I will also mention that in writing. So, if I happen to call your company back, the Richard Circle's complete because this individual remembers me, and I've heard dozens and dozens of times. I thank you and saying I've been here for a decade and you're the first person that wrote about me to Mr. jones.
And these are individuals that will tell you anniversaries and promotions or no Steve’s direct extensions. 1 25 calms on Thursdays at two. Thank you, Catherine. I appreciate it and I love them to death. Those are the greatest insiders. It's a plethora of information and the moment that you start bullying your way in there or pretending they're waiting for your call or your insistent. That's why they're there to hang up on you. But there's a certain way to be not clever, but you have 30 seconds to make a first impression.
Half of that is your speech her speech and give a couple of seconds of silence. So, you really got about 12 seconds to speak. That's not a lot. My suggestion is to say things that they're most familiar with which is the name of their company and their own name and then you got to do your own name as well because you can't be anonymous. The whole call that's shady. You can use a little bit of that in the beginning by just doing a name spike in a proper introduction and if you get the past to pitch, you have the momentum and then you do once again that sort of escalation.
It It seems to work for me because it separates you from hundreds if not thousands of people that are prospecting that business interesting back to the contact center for a second. You talked about have your agents take 95 calls instead of 100 but most of the contact centers that I've dealt with over the past 20 plus years. They're driven by their average handle time. They're driven by the numbers to some degree. They're even told when they're going to the bathroom. How do you resolve that to a contact center manager that is just driving everything by the numbers.
So, you're an intake coordinator for a law firm for lawsuits against firings or disabilities and somebody calls in and they happen to become emotional for a minute. What are you going to do Steve look at the clock and say Mrs. jones. Please hurry up. I only have two more minutes to talk to you. You know what would happen? It wouldn't be for the client or for me, the agent might resign on something like that. So as much as we want to stick to certain metrics, you're talking about an artist of speech.
Somebody that is in the moment that's in the now that wants to assist this individual the best way that they can and by limiting their ability to build that sort of rapport or to allow someone to get it out. Which could be the key to closing the deal or to Upsell for something or to get that referral. I don't do things like that. Now we're not doing extreme where someone's doing 50 calls a day instead of 100. But you can see there's an average but that's what it's called an average and if you say you just want to look at conversion ratios.
Look at that too. But everyone once again is an artist and they have their own special sauce and some people are graded intros, other bodies, other conclusions. But my goodness gracious is somebody is in the moment and they're connecting with someone and they're standing up instead of sitting down and you could tell they have the glaze where they're not staring at anyone. They're just thinking of the client, and everyone can see them doing this. You don't think that that energy spreads on the floor. You don't think that that's important as well.
That sort of synergy. So, these rigid centers that judge you on your bathroom breaks and your handling time you're going to break the agent. I mean you can do that and grind it out, but you might have an attrition rate. But if I give somebody the ability to expand on a call and to be themselves my friends. So, they're not just plastic and going through the motions then I can create an ace, I can create a leader. I can create someone that will come to me at the conclusion of the call and say you know, Mrs. jones started crying.
I go she alright, She goes, yeah, it took a couple more minutes but I connected her through to the counselor and I gave additional notes because we had to speak about her husband just passing away and the fact that she has to move and other things that would have never been qualifying the call because you're supposed to be asking her just certain questions but know this individual added additional things and then they say, thank you for listening. You're the different company than the ones before that. Just put me through the assembly line and you know that it's the mom and pop.
It's the bed and breakfast. You'd rather go to the small hardware store sometimes because you know the man, I'll drive an extra couple of miles from my favorite restaurant Steve. That's the sort of the science that you're talking about. It's amazingly simple. It's how you feel and how you were treated. What about the price? What about the price? Sometimes it's worth the money. It's not always about saving a dollar. It's about supporting your business or if I'm having a day with some blues, you come over to me and just let me know you're happy that I'm there and you sit with me for a second.
So, as we get older, my friend, those are the sort of relationships that we see at businesses and you, and I understand that the grind and we also understand when your favorite client walks through the door. So, I like to pay that forward the best that I can. Absolutely. So, I went down that path and I think your answer and your philosophy is brilliant. Unfortunately. I mean it's the way I believe too that the contact center folks in an organization should be revered because they are your front line.
They hold things together. They are the impetus for the referral the up sell the further sell the expansion all those things. Yet still in today's world, C E O s don't always think that way. They look at a contact center as a cost center rather than the proper way of looking at it as it's an expansion center. It's a focus group. It's the lifeblood of the company because those folks have the most contact with our customers post sale, they become the hub of the post-sale journey and unfortunately maybe it'll take another generation before enough sea level folks understand that.
So that brings me more to the conversation of culture. How do we develop a culture in our contact centers especially and I know this can spill out into the rest of the business, but how can we develop a culture that rewards and reveres the contact center agents as being the customer success vehicle, the people that help our customers become more successful using our products and our services. You must look at it Two ways. If you yourself are not centered in balance, it would be exceedingly difficult to expand and to think of others.
I can't hit the ball and drag johnny as much as my agents here have become bilingual, which shows structure and dedication over years outside the classroom. I expect them to do the same thing if they're thinking about being a telemarketer as a profession besides the eight hours that they put in here, they should be doing dedicated practice outside of the center, reading in English watching certain movies or speeches so they can take certain parts of rhetoric that inspired them. That they saw transitional sentences or effective. You could do case studies in history and find out certain speeches that moved people.
And then secondly, I mentioned the word synergy. These individuals were a very social environment. If you and I are working out at the gym Steve, we're going to be pumping each other up to put up three or four more on the bar and put more plates up. So, I expect the audience, the agents to feed off their energy and to share ideas and to pick someone up when they're feeling down. As I mentioned, I created a Gamification culture. So, I have a place where people can let off steam, recharge batteries hang out with me and meet people from other departments.
So that assists me in one way. But also, since once again English is their second language. The fact that they are getting a return on investment. I see that these agents are much more focused for intense periods of time because of the translation. So, it's less area for distraction. But here's the best part my man regarding my culture when I first came down here 27 years old, I didn't start sea level of my friends call center. I taught English decided to stay and then worked at the center and so I was with the proletariat for four years, I went through so many departments.
I saw the good and the bad and what it did for me was it enabled me to see areas to enhance it for the agent and for the client to give them their dignity, so they don't feel like robots are expendable. And when I had the opportunity to start this business, they couldn't fool me because I was on the phone, I've done this before and I hate to say it, I'm not bragging but I am the sin save my dojo in this industry where people burn out and they look down upon it, I thrived really excelled.
But I saw the art in it. Look at it like this, you're very selective of the campaigns that come in here, we're in a strict catholic country. They must go home and tell their parents what they do. If I brought in something gray area or shady, no one would take it. So I'd have no friends of my chuck e cheese birthday party and so you have to do an account to not only where the client feels okay offering it, but the Asian would feel comfortable making the calls because if it's a forced fit, if it's out of place and out of character, they're not going to last long, they're not going to sound natural and we're not giving anything real specific here.
But as I say, I must ensure that what I'm bringing into this call center something where I'm able to fulfill the needs. Now I can add scripts and suggestions, but initially it must be something that just does not compromise any sort of ethics interesting. Well, let's cover a little bit more because I'm fascinated by not only the culture, but the organization that you've built to help organizations that want to outsource their contact center. So, we could talk a little bit about your training, you're coaching your mentoring methods and then what does the knowledge base look like for your agents to always do a better job?
Because quite frankly, I mean you're going to do as good or better a job than the company you're representing because you're going to keep the account and you're going to keep them happy and keep them over the course of a lifetime. So how do you train differently? How do you coach and mentor folks and keep them so that you don't have the attrition level that a lot of places have today. That's a wonderful question real fast in regards to attrition, I have more of a natural attrition than a forced attrition because companies such as amazon hp intel and oracle and Sykes are here, so I'll lose somebody for a scheduling conflict for the university of boyfriend or girlfriend works there closer to their home, very rarely, if not never someone will say that I insulted them, yelled at them, gave them the walk of shame.
It's just maybe an ex-employee with some sour grapes. I treat everybody with dignity, and I look for ways to delegate and promote them, but initially it's really the psychology prior to any sort of skill set. So, fear is a morbid anticipation of things that haven't happened yet. The fact that they learned a second language is 10 times harder than any campaign. I'll put them on. I also believe in the right bus, right seat philosophy. And so, when they come into the call center besides starting their day playing pinball to make friends and relax a little bit.
We really do focus on quality assurance so we can grade their calls for certain metrics. But I try to do certain breakthroughs like when they're filling out their resumes with me and putting in all their credentials, I'll ask them to turn the page over Steve and give me a couple of paragraphs of a coming of age moment, let me know when you beat up a bully or save the kitten from a tree. And so, I could use this when they're having a rainy Wednesday to remind them of when they were a champion.
These are things they always have in them. It's just a matter of getting it out and keeping it consistent and so let's just say in the first day of class, it's especially important not just to lecture them when they just nodded you and walk out the door. You need to have checkpoints; you need to have interaction. You can go over a certain segment and then just maybe have somebody stand up in front of class and read the next paragraph. Why? Because you're triple gunning. They're reading out loud their public speaking, they're doing it in front of the boss.
Imagine those sorts of butterflies you would have, but if you could triple or quadruple your training daily where then you go upstairs, you record yourself reading the script, where you're practicing it. You're not just reading it, you're speaking into a recording device, then you're listening to it and then you're doing a self-analysis for self-adjustments over the things we spoke about. You'll know when you're pausing is off or when you're too loud or too best. Are you stuttered or mispronounced a word and I'm allowing you Steve to write it out phonetically, at least learn how to spell it.
But the vowels are sometimes tricky for Latinos, so it's okay to be able to switch things around so it's pronounced a certain way, and these are the sort of adjustments, minor adjustments that we make for somebody to feel more comfortable initially. So, they don't pick up unhealthy habits and kind of like bedside manner. I can't stress enough; the name drops and the act of listening and the confirmations because people feel much more comfortable when they're being listened to, and you are taking your meeting minutes and if we need to repeat something in the military alphabet.
A it shows that you're extremely involved and engaged in the conversation. A lot of the times people served in the military, so they think that's cool and you're not just making up words and going along. These people know that you are actively trying to spell their name, their email address correctly. And so, I've seen the tens of thousands of phone calls. That that's the most effective way of not to offend somebody when you can't hear them well or they have an exotic name or if it's something where you just say, yeah, okay, but the next thing, you know, your email bounces back.
It would have been better off to confirm if it's L for lima, you know, and just to make sure that you got it. And as I say, these are the sort of things like in school, you come to class, you do your homework and you do your quizzes, you can still not do so well on the final exam, but you're going to pass the class, you will be preparing yourself and marinating and softening up the call in the relationship in order to convert it. And sometimes my friends, it happens a second or third time don't expect a cold call close.
I tell my clients to put their checkbook away. A lot of the times, I just want to answer their questions and show credentials and reintroduce them to other people on the floor that they can meet and make a better decision. So don't feel rushed. People will see that, and they will be apprehensive to move forward with you. So let it happen at a natural pace. So, you said something about you QC. All the calls and I think I remember you were talking about your Hall of Fame, you know, the best and the worst calls.
I mean is that used as a training method for everyone to understand both the good and the bad types of calls. Absolutely. Remember you were mentioning earlier about people calling in the first round of calls coming where people are upset if they can ride that wave and they see the bark is, there's no bite. It's just barking and that we calmed mars jones down. We listened to Mrs. jones, we separated piles, we were able to move forward. The call didn't take that long because we didn't have to repeat things because we were confirming things.
We eliminated rabbit holes. We did the mirror imaging. We did the phonetics; we did the drops. It's beautiful. Now you have this toolbox. It's not a to Z. There are steps that can be skipped or moved back to how about we look at it like this? I loved romantic tragedy. So, I consider that a hang up call is a romantic death. Where am I going with this? Let's just say you're just hardcore carpet bombing, making outbound calls and no matter what you say, you're calling a place that she says, don't call again or not interested or we're good.
Thanks, and hang up. I always look at it like this. If you can do a company named spike and do a name, drop of the individual before they hang up on you. I think that's a beautiful death. I think at least poor lome knows you got something out of that call. But then they wouldn't be surprised that you could anchor yourself by just getting them out of that trance by saying their name in that 1st 30 seconds. I've had Times where we bought another minute, bought another three minutes and just by default, nothing on our own.
We couldn't move forward. I'll give you an example. People can call me, and we could be on the phone and 99% were ready to sign the contract. But then they ask if we do Chinese, I don't have Chinese agents, I don't do graveyard shift and I can't match offshore prices India and the Philippines. So just by that alone, I'm not able to move forward, but 99% fit. So how do I feel about that? A little disappointed. But then again, I was able to go 15 rounds lost on the decision, but I was still able to make my points listen to their points build rapport, have some labs introduce, fantasize good call.
So, another couple of questions, what type of companies or what type of industries do you guys mostly handle calls for inbound or apa? Well, I'll let you know five. We don't do, we don't do sports books, casino stocks, pharmacies or sweepstakes. I have nothing against it. Just don't want to do it. But I'm looking for small to medium sized companies in the United States, Canada Central America and Europe that would need individuals to make outbound lead generation, appointment setting or inbound customer support. And it's amazingly simple.
Our agents are college educated; they're dedicated. I don't have a blended or mixed center. They only work for your campaign, and they have some amazing skill sets here. Costa Rica really packs a punch regarding business process outsourcing. I have mentioned some of the big boys, but there are tons of call centers here and since we're the only democratic society in central America, they don't have a standing army. So, there's a 95% literacy rate Steve so as much as people might see telemarketing call centers as transitional sort of jobs or something in the United States, as you say, has a certain rap here.
It pays more than most vocation. So, I'm having some extremely educated bilingual people with degrees walking in this door and working with me. So, it's amazing the sort of people that you meet here. Very eclectic, all diverse types. That's great. So, if a company called and says, okay, we want to get started, what is that initial onboarding looks like time wise especially and system wise and how quickly can you be up and running to take their calls? Great. Well let's just say I accept the vertical and I'm comfortable with that.
There's a pre-launch checklist that my floor manager and chief technical officer sent to that company. It's exceedingly difficult for me to start moving forward without stations being set up connections, made scripts for bottles, reporting and contact because once the ads go out and people come in, it's really a seller's market. I got to be able to explain it to their candidates a, the campaign that they're doing the incentives that they have and the metrics that they're expecting. It just can't be fantasy time. It needs to be something that's concrete.
And so, once we bring the people in, it really all depends on the training time. I've had people go as low as a half a day just to teacher CRM and do a little bit of role play for fun and others do longer training sessions, even up to a month. That concerns me because we do follow all Costa Rican labor laws and there are certain call centers that are known for like for an example, sykes has the MetLife account and supposedly people will be there for an entire month training and then on their first day of coming back to work, they just don't show up.
And by Costa Rican labor law, they need to get paid for that month they go on a certain list as being a jumper and it's not fair, but that's the name of the game. So, the longer the training, the more I'm concerned because people sometimes can take advantage of that and just use that as a placeholder until they can find another job. So, if we have certain awfully specific checkpoints to ensure that this agent really has done their due diligence, really engage really up to speed.
That's a good risk compared to just doing five days’ worth of classroom, talking about merchant process outsourcing and stuff like that. It needs to be awfully specific, and I have to ensure that this client that I'm speaking with does have a track record. If it's a brand-new pilot project, then we need to invest in the process and there shouldn't be any surprises and I must let them know what to expect when building a campaign, there may be attrition. We may need to readjust the script, call certain area codes, or do certain things.
But I guess the most important thing about it is being forthright, when it comes to onboarding people, I can easily have somebody in five business days, depending if you need 10 people give me up to 10 business days, you know, and maybe we can hire people piecemeal, we can catch them when certain campaigns and other centers and as I mentioned, it's very competitive out there. The more that you put out the start date, the more that you're going to lose people because they need a job between those times and now since Covid came, it really adjusted to the work from home.
So there is an advantage of the brick and mortar because of internet redundancy, my generator and on site I. T. Support but Steve, I was exceptionally fortunate during Covid to be able to adjust my business model virtually because if I owned a brick and mortar only like a bike shop or a pizza parlor, I'm in big trouble as much as I lost a lot of the essence of the center and the camaraderie? I was able to survive. But you know, the labor pools changed. I must ensure if there is training, they should be on site to know the company culture and at least meet us before going home.
It's one of those things my friend where I really did see a huge shift that when I first started this back in 2000, that's great. Well, in the last few minutes that we've got, you know, I'd ask you whether we could give our listeners an exercise. We talked about the two-paragraph coming of age. Can you explain an exercise that folks can do as homework after they listen to this episode. And that might be interesting for them to learn more about the content that we gave them here today and then when we come back maybe you can give folks a way of getting in touch with you guys if that's something that they're looking for.
Thanks Steve, I appreciate it. Let people do the Triple watch. They should watch something without sound, they should watch something without sight. And if you want to study the visual body language, that's great. Just watch something without sound. You can assume what they're doing and then if you want to study the phonetics, to choose a channel that you don't understand the language. Like for me it would have to be Chinese or German or something like that. Italian French and Portuguese are too like Spanish for me.
But if I watch the Chinese channel, it's extremely easy for me to do that phonetic micro expression reading because I don't understand any semantic. So even I'm taking out the tone, I'm just studying their rate in their pit. Do not get study it that way while you're on the phone, once again these are things that you can do. You just draw your xy chart the horizontal line and every 30 seconds to two minutes point to how Mr. Jones's speaking just for practice, but it is about practice. It's about dedicated practice.
Record yourself, listen to yourself. I don't like how I sound. That's what everybody says. But guess what you that's what you got. So, you need to adjust it and as you and I have a mirror and our beards look great because we do look great. You could do the same thing with your voice as well. Record it, master it adjusted. And if you do that, you'll see that you'll get more positive reinforcement from people. There will be more I guess inclined to ask you for advice because you were sympathetic about it and the way you spoke about it and finally if you are in a certain situation where there's emotion and its tense, you should choose to speak last.
And if it's not something where you need to immediately give an answer then you should sleep on it so you can decompress and come back the next day a little more levelheaded and prioritize and that's an excellent way to grow and to crack some codes and to get to various levels. You don't always need to prove your point at that moment. There are other ways to do it. So, you don't overreact overextend and say something you regret. So, it's not like you're being weak. No, you're being considerate of it and you're being tactful about it.
If you're in the moment and its face to face with somebody if you must, even though it looks funny, you should close your eyes when speaking. So, there's less distraction and you're not energy being sucked from you. They might say why you close your eyes. I'm allowed. There's no rules to this. It's not tag you're asking me something emotional, so allow me my focus and my balance and if somebody is being aggressive with you, I think you should look in between their eyes, it looks like you're looking in their eyes.
So it's not like you're looking away or allowing them to suck the energy out of you, like Medusa, but it is a certain technique sir where instead of losing your direction and your energy and your breathing, you can regroup yourself and these are the sort of conflict management skills that have assisted me and having more productive conversations when they could have really gotten out of hand. That's great. I mean this has been filled, filled with great techniques, tips and insight as well. Thank you for being so generous with your expertise.
This has really been a wonderful episode, Richard. How can people get in touch with you if they're thinking about outsourcing if they're thinking about needing a contact center because I think by the end of this, they understand what you bring to the table. So how can they get in touch with you? I really appreciate having me on the show today with you, your audience and allowing me to share this information. The first thing they should do, my friend is by a first-class plane ticket. Come down here to Costa Rica so you can enjoy some eco-tourism, go to some beaches and waterfalls but your audience can give me a call at triple 82716750.
Or send me an email. CEO Costa Rica’s call center dot com. And finally have an exceptionally large Facebook fan page about 98,000 local Costa Rican Ticos. And they can't wait to meet you, Steve. You're going to have tens of thousands of new fans in central America. I can't wait. Well, Richard, thanks again for joining us today. I really love the thing that you said earlier and I'm going to add something to it. So, each agent is a voice artist, and this is a message to all the C E. O. S out there that have contact centers and folks that have agents working for them that each agent is a voice artist and I think you should let them create a great interaction.
So let them create, let them build those great interactions. So that's it for our episode of the Science of C. X. I'm Steve Pappas, your host. We've had Richard blank on today from Costa Rica call center and I want to thank you all for joining us. If you like the content that we bring to you, please feel free to drop us a review wherever you get your podcasts and until we meet again, please stay safe. Stay healthy and do take care everyone. Bye bye. You've been listening to the science of C. X. My name is Steve Pappas.
I really hope you've enjoyed this episode and if you have the highest compliment that you can give us is to subscribe rate and review the science of C. X. Thanks. And we'll see you in the next episode. Finding one place to see all customer experience related tools of technology has been difficult until now. We just built it. Get ready for a science of C. X. Original customer experience technology has been helping to drive businesses by giving them insights into better methods to engage and delight their customers for some time now.
But if you're looking for C. X. Tech you must search everywhere to understand the whole landscape. C. X stash is your simple why stop directory of all the Great Sea X related technology you need. It breaks down all C. X by collections like analytics, crm, journey mapping, voice of the customer, you ex customer support and more. It's free to create an account and use no advertising. Cluttering up your experience just one place to find all the great C. X. Tech. Sign up today at www.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SacrificetoSuccess #Scienceofcx
Science of CX, The Forgotten Art Project, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
Diversified Game is where experts, entrepreneurs give their best advice in business. Hosts Kellen "Kash" Coleman. DG is to show new and seasoned a new way to Get The Game and Earn Some Money to inspire the next generation.
Diversified Game was started in 2018, friends and business partners of Kellen Coleman, decided to take their candid conversations about diversity and inclusion culture into an audio format to share with more people. Combining that with their love of entrepreneurship, business & self-development and you have the love child of era-relevant thoughts and content. DG is to show new and seasoned a new way to Get The Game and Earn Some Money to inspire the next generation.
Diversified Game is a Business Podcast & YouTube Show with🎙@kellenkash — diversity | entrepreneurship | inclusion
The goal is to inspire, teach, and show you how to win with starting your business, finding your purpose simply put "I just wanna give you the Game".
We post interviews with entrepreneurs and multi-millionaires weekly. Global Entrepreneurs, Diversity, Startups, Business, Forex, Africa businesses, entrepreneurship, International Travel, News and more.
August 12th 2022. RICHARD BLANK GIVES THE GAME ON COSTA RICAN CALL CENTER SERVING BUSINESSES
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Diversifiedgamepodcast
https://youtu.be/4Hi7ab5Rc6M
Here at Changing the Sales Game we believe in community and a win/win philosophy. Both the prospect/client and you need to win or it’s the sale should not take place. All your sales efforts should come from a place of love, care, and respect. No sleazy, sales approaches here.But the problem is that most sales processes don’t work because they teach transactional, money driven solutions versus deep, relationship based, mutually profitable connections.
Changing the Sales Game. Hosted by Connie Whitman. Beyond the bottom line. Creating true success in sales is creating real solutions for your clients. Product knowledge is great but relationships, and understanding your client’s goals will help you stand out from the crowd. You’ll be able to anticipate their future needs and troubleshoot a potential problem. This means listening and focusing on the person you are working with, even if it’s on zoom. Connie Whitman knows sales. Heart-Centered Sales Leader will help you tighten the gap between you and your customer. Listen in for tips on how to become a trusted team member with resources, answers and ideas to solve the challenges they face, you’ll be happy you did. I'm a wife, proud hockey mom, entrepreneur, and have my own sales training business.
Known for her high-energy, passionate, and enthusiastic approach to teaching and coaching, Connie Whitman has been the CEO of Whitman & Associates, LLC for 20+ years helping ambitious business owners, leaders and sales teams build powerhouse organizations. A #1 International Best-Selling author of her book ESP (Easy Sales Process): 7-Steps to Sales Success, speaker, podcast host, and influencer, Connie’s inspired teaching, transformational tools and content ensure that business owners and salespeople grow their revenue streams through enhanced communication skills. As a podcast host, she is thrilled to share inspiring content on her two weekly, international podcasts the “Heart-Centered Sales Leader,” and “Enlightenment of Change.”
Creating true success in sales is creating real solutions for your clients. Product knowledge is great but relationships, and understanding your client’s goals will help you stand out from the crowd. You’ll be able to anticipate their future needs and troubleshoot any potential problems. This means listening and focusing on the person you are working with, even if it’s on zoom.
Check Out These Highlights:
I love speaking about sales and communicating effectively with our prospects and clients. Of course, there is another side to sales which is sales support. Often that support comes through back-office staff and call center folks.
I believe we really do need a team of people to be able to stay on top of all the new technology, real client engagement, and providing deliverables as promised.
So how do we build behind-the-scenes support? Glad you asked!
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #changingthesalesgame
https://youtu.be/xlsbUUtl3j8
I love the fact that we start with dessert first. TrulyYourVA with Janis podcast guest Richard Blank Costa Rica's Call Center.
Janis Melillo: Good afternoon everyone. I am so excited to be here today. My name is Janice, and I am the host of Truly Your VA with Janice. For those of you don't know, VA of course stands for Virtual Assistant, and I am also a podcast manager. Go figure today. I am so excited to have on my podcast. Mr. Richard Blank, welcome to the truly year BA with
Richard Blank: Janice.
Janice, I'm so happy to be here with you today and to share ideas with you and your amazing audience. Well,
Janis Melillo: wonderful. Thank you so much. So I have so many questions to ask you, and before we hopped on, you know, I did make reference to your boxes. And before we get into the, the business discussion, I understand that, uh, you have the largest collect.
Of American pinball machines in, um, I'm gonna pronounce this, rock out, juke boxes in Central America. Is that, is that
Richard Blank: so? I love the fact that we start with dessert first. Absolutely. . I am an avid collector of retro pinball machines, juke boxes. Arcade machine. So I've created a gamification culture so the agents can meet people from other departments, let off steam and hang out with their hefy in the game room, old school style.
Janis Melillo: Oh my God. I absolutely love that. So that leads me to the next question. Of course. Um, you have a business that is, I think so, is underrated in my opinion, because, Why don't you start us off before I just go any further on what led you to be where you are today? You're in Costa Rica, correct?
Richard Blank: That is correct.
In Central America. Been here for the last 22 years.
Janis Melillo: Wow, and your business
Richard Blank: is Costa Rica's Call center. We're a bilingual dedicated. Nearshore call center that deals with appointment setting, lead generation, and inbound support. And so our agents here are brilliant college educated. They're coming to the table once again with structure and discipline by speaking a second language.
Mm-hmm. . And by creating a certain sort of work culture where they're synergy and I look to promote people and we invest in them. Our attrition is very low and our production is extremely high.
Janis Melillo: Wow. So, You, you were, you've been in Costa Rica for 22 years. What led you to start this type of business?
Richard Blank: There's really no blueprint for it, and so when I was in high school in Northeast Philadelphia, I doubled down on my favorite class, which was Spanish. So when I graduated Abington in 91. , I went to the University of Arizona, was a Spanish communication major. Mm-hmm. , because at 18, what are you gonna choose unless you have a predestined career and you follow certain opinions where people raise you compared to you raising yourself.
Mm-hmm. , I had to understand that I needed to be marketable. And versatile. And if there was a way that I could separate myself from friends, by being able to translate and to speak, I might be able to have a different career path. And so at 27 I was given a one and a million opportunity. It was only supposed to be for two months, and I came down to my friend's call center to train and teach English, and I just fell in love with it so much.
I decided to put my stuff in storage in the United States and. You know, throw my hat in the ring and try a life here. And when you learn a business from the inside and out and you're with the people, the proletariat, you can really understand ways to enhance the experience. And so in my mid thirties, I decided to throw my hat in the ring and start my own company.
That
Janis Melillo: is just so amazing to me. Now internal. Interpersonal communications conflict, Like in reference to like management strategy? Yes. Must of, especially with training, how many people that you've trained, of course those skills must have been like second nature to you.
Richard Blank: Well, I believe in manners and you and I have spoken off the air multiple times.
I believe that we were raised in, in. Fashion's from our grandparents and parents. So I'm coming to the table with agents in a very strict Catholic country. So it's very family oriented, even multi-generational family. So people do live with others that influence them. And secondly, I believe in empathy and dignity.
As long as I don't treat somebody like a robot or a number, I properly prepare them and support them. Why shouldn't I get that sort of positive reinforcement where people would wanna continue to walk with? And to grow with me. And also there are things that do happen outside the office that may affect their work performance here.
So as long as we take people's personal situations into consideration, I think there's a better chance to find sort of resolutions. And also solidifying even a better relationship cuz we were able to get through certain challenges together. Right. And so I really take it from a case by case old school basis when I'm dealing with the people that work with me.
Janis Melillo: Wow, that is amazing. So you.
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
In a now all consuming digital world, Virtual Assistant's are in such high demand. From choosing which social media platforms such as Facebook, Instagram, LinkedIn, Clubhouse and many others; knowing how to hire a VA is just as important as to which social media outlet you should use. Did you know that hiring a VA will actually save you money? Janis Melillo is a Virtual Assistant, Business Coach, Ghostwriter, Author, Publisher, Speaker, Podcast Co-Host.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/CeaeZlgcA_Q
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/kJus0bLJBCI
https://www.podchaser.com/podcasts/trulyyourva-with-janis-4667344/episodes/this-is-not-your-usual-call-ce-143296088
https://www.youtube.com/watch?v=vyv7cqXIykc
https://rumble.com/v1als7a-this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-.html
https://www.bitchute.com/video/fhZZj4h2ALw7/
https://anchor.fm/janis-melillo/episodes/This-Is-Not-Your-Usual-Call-Center---CEO-Richard-Blanks-Approach-to-Business---06-30-22-e1klioj
https://www.trulyyourvawithjanis.com/this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-063022/
https://fb.watch/gSeXAmSk5J/
The company game room pinball machines are older than the young telemarketing agents. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
I, I couldn't agree more. I am just thoroughly enjoying this conversation. Me too. Uh, good time. you? You're you're, you're an amazing guy and you're also a fun loving guy, uh, because you've got one of the largest, uh, if not the largest, um, jukebox and, um, pinball collections in all of central. Forget my business.
That's what I'm proud of. People say you could go back and talk to your 14 year old self and tell 'em what you do. I'd be you got pinball machines. , you'd be the first question I'd ask myself. Yes, yes, yes I do. And it's, it's an obsession of mine and people have no idea. The treasures that they have that are in their bodegas.
And so all the time I will be driving a couple hours. To kick a tire or two on an old jukebox or an old retro arcade machine, or especially a pinball machine. And for a couple hundred hours, I'm driving back in 1961, Racola Regis that's in mint condition. And so one man's trash is another man's treasure.
And if that's the way it is, call me Oscar, the grouch I'll take as much charge as you got. And as long as I have the space for it and my wife doesn't get angry, I'll be grabbing as many machines as I can. I, I currently have 13 pinballs. Six jukeboxes, five retro machines and an air hockey table. And as I mentioned before, these machines are older than the agents.
I have an area coming where people can, it's a neutral environment where people can meet others from other campaigns. They can let off steam, they can recharge their batteries. I haven't seen people fall in love by the Backman machine and it, and it gives somebody the chance to hang out with the Hefe in a neutral environment where we're just having.
Fun. And so when people are best friends and you mentioned this earlier, attrition goes down, people want to come to work. And I really believe that a gamification company culture is imperative. Not Xbox, not, not placing. You can do that at home. Do like you, did you, before this podcast, you told me that you bought the thing.
You always wanted an old retro machine with the main ator and 3000 games. And we're talking about how much fun we're having you deserve. I think that if an environment creates a game environment where people can play, they will become that much closer. And so I, I really, really stand behind that and play with each other.
And, and there one is shooting, uh, the pinball or the others are watching and, and everybody's laughing and you're having a Coke or whatever it is. I got enough games where everyone can play. No, one's waiting. unless they want to and put their quarter on the Marqui. Oh, no, no, no. Everyone's. And, and so how much space now the games are actually at the facility, is that right?
Yes. I got some in my own home where I have a private man cave, but the majority of my machines are here on the first floor. It's kind of funny. I got my air hockey table. That's in my training room. It's so loud that I had to take the plastic pucks and they got these now more of like a rubber sort of puck.
And with the Wildcat 1 25, you can create these really smooth surfaces. And so literally I had to put the air Hawk in there, cuz it is so loud. People are screaming. So when there's not classes, doors are shut. You see people sitting in the chairs, watching that, that that's really where our tournaments happen.
And it's, uh, it's amazing because the littlest, smallest Asian we have has got the greatest skills until we stop those shots. And so, um, I love it. It's fun and people stay later after their shift or they'll come a little bit earlier to just hang out. And, um, obviously we're doing something right.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=gaah6tQaqnc&t=50s
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
Dave Lorenzo: Where I live in Miami is I, I live, uh, probably 15, not even maybe 10 miles. The Western border of Miami-Dade county, uh, you know, heading toward the Western part of Florida. And this particular area is, uh, was settled by, uh, a lot of Cubans. So when we go to the supermarket, where in my neighborhood, we, more than likely we speak Spanish.
Dave Lorenzo: Um, when we go to get our car washed, we speak Spanish. When we, uh, go to the doctor's office and the, and the, the receptionist greets us, she'll greet us in Spanish. She speaks English in Spanish, but it's just the, it's the dominant language here in, in my neighborhood. Now, when you get toward the toward Miami beach, It's a tourist area.
Dave Lorenzo: So people there will, you know, the default there will be English, but the, the specific reason that my family and I moved to this part of Florida is because we wanted a, a culturally diverse experience for our kids. My kids go to a bilingual school. They speak English half the day. They speak Spanish half the day.
Dave Lorenzo: They speak Spanish with, um, their grandmother on my wife's side, they speak English with my parents and they have tested out. My son is in seventh grade. He's tested out of high school Spanish. My daughter is two years behind him. She's tested out of high school, Spanish. So they're taking other languages now in school.
Dave Lorenzo: My, my point about that. We were kind of forward thinking and we, we understand the global nature of the workforce today. And I think 20 years ago, when I visited Costa Rica, it was like a novelty to offshore your call center. Now, I think nobody, nobody would even think twice. And in fact, you may have people in Texas who have a heavier, uh, you know, who have a heavier accent than people in Costa Rica.
Dave Lorenzo: So I don't think it makes any difference today. I don't think people would be put off in any way, as long as they can get the level of service that they're accustomed to Richard. But before we get into the details of all the types of services you provide and. Do that? Tell us your story. How did you come to you now?
Dave Lorenzo: You've been in Costa Rica for 20 plus years. How did you come to be in Costa Rica in the first place?
Richard Blank: Well, my story began in Northeast Philadelphia. When I graduated Abington high school, you were very fortunate. Uh, Dave, because in my family, my grandparents were speaking Romanian, Russian, Polish, and German.
Richard Blank: And so I'm the first person in my family that decided that Spanish should be my major. all of my friends were going to Ivy league and they were studying law in medicine and architecture engineering, or going into their family's business. I chose to double down on languages and go to the university of Arizona.
Richard Blank: I chose a communication major, which made it a lot of fun for those five years, but I also realized that I could pick up public speaking skills, rhetoric skills, and nonverbal communication, micro expression, reading. I was able to get an internship at Telemundo. Jake home was kind enough to give me in 1995 and 96, my senior and super senior year, I worked for promotions and public relations at Telemundo and Tucson there.
Richard Blank: I was able to meet, and this is dating myself gentleman by the name of Pedro SEK and Miguel Kitana. One was in charge of the news out of Los Angeles. And the other had the main talk show in Miami, across from Christina, from uni. . And so imagine a 22 year old boy that is doing public speaking events with these players, these professional men that have made it and have taken the time to mold my confidence and to give me the self-assurance to stand in front of 5,000 people at a Tucson Toro's baseball game and do a Halina Cantina Chile in contest.
Richard Blank: And so given these opportunities that a young man, it molded my confidence that I could do. and I knew that I could do it in two languages. And so postgrad, I landed a job that was for the importers of Corona beer. So I worked that in the Southwest of the United States and that was incredible. And when I was 27, I had the opportunity to move to Costa Rica for a couple months to do some training at a friend of mine, from college, his call center.
Richard Blank: And as you know, when you fly here and you're here, you fall in love with Costa Rica. So everything of mine got put in storage. If you can get past your parents, guilt, Dave, you can live anywhere in the world. And I decided to take a chance. I worked at my friend's call center for four years, and this was back in the day when we were making calls with Cisco phones and printouts of Excel sheets with highlighter pens.
Richard Blank: And it was a young environment. It was a fun environment, a bilingual environment of, of artists, of speech. And I got to see the highs and the lows and the gripes and the successes of it. But. Between me and you. I also saw areas of improvement and the areas of improvement that I saw the most was how people are treated.
Richard Blank: Not saying my friend didn't do a good job, an amazing job, but a lot of people felt like numbers, where they felt like robots. And my other friends and supervisors from other call centers tell me that sometimes agents are not properly onboarded or they're not prepared, or the S scripts are shody. With spelling in grammar mistakes, and maybe some over aggressive language that you would see in a Glen Gary boiler room Wolf of wall street movie, that might be completely out of character for somebody here because we're, we're in a very strict Catholic country, Dave and these young men and women have to go home and tell their parents what they do for a living.
Richard Blank: So we are extremely selective of the campaigns that come in. Not, not only can I fulfill your needs, but I gotta make sure I don't have an attrition. And I gotta make sure that the, that the agents that come in, that we invest in that are able to stay here and build upon that. So we just don't waste that.
Richard Blank: And so my thoughts about how I got here, you don't say you're gonna be a call center CEO for a major in college, or when you're seven years old, you tell that to your mother, but I definitely knew this. I was the only one out of my group of friends that could speak Spanish. And not only that, but every job I had, I was the one that could go out to the Southwest Phoenix when I was selling telecommunications and sell a T1 to somebody and translate it for my supervisor.
Richard Blank: And I knew I had something that was different and it was wonderful for me cuz I enjoyed it and that I was embraced. I might had a grammar mistake in my subjunctive tense, but people would invite me in correct me and feed me and then recommend me to 10 of their. So why do you think that every environment that I was in when I was able to make these calls in Spanish, that I ran the board, I could do it in English and I did, but I also did it in Spanish.
Richard Blank: I could double gun it. I did two boards, English and Spanish. My point being is that you can show this sort of the first impression, respect Dave, when not only are you bilingual, but so am I, and we're doing this without even knowing each other. It. And so it really assisted me in having these sort of engagements and finding a lot of these things in common and really reduced any sort of defense or anger or setting a tone of aggression that that was eliminated immediately when I knew exactly what to say.
Richard Blank: And, and these are gonna be some of the additional selling techniques we'll talk about later and stuff. But my friend, I just wanted to discuss with you the ethics.. Of how I am and how I was raised. I'm when someone calls me a salesman and I take that as a compliment, I might look and sound like one, but Dave, I'm an educator.
Richard Blank: I don't ever force a hand from an educated point of view. My clients, my agents, my friends, and anyone I relate to then makes a decision. And I feel that if given the chance to explain how I feel and to answer their questions, everybody can leave with something on the. I, I think it's a wonderful way to start relationships.
Inside BS Show has accepted my invitation to join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dave Lorenzo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/dbAl7gwXUEA
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
https://warriorplus.com/o2/a/fkczp/0
Stripped Down Sales James Renouf Review and Bonus
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We are the Clash of Clans Hack 8 Dev Team and we proudly want to share with you our coc hack tool. We have 2 versions of our app, the free shareware and the premium cheat app. Premium Specs : 5M Gold / Daily 5M Elixir / Daily 500 Gems / Daily 35K Dark Elixir /Daily Free Specs : 1M Gold / Daily 1M Elixir / Daily 1000 Gems / Daily 10K Dark Elixir /Daily We believe that we have the only working and safe hack available for clash of clans today! You can visit our website for more information and strategy about the game we love http://www.clashofclanshack8.com
Not to be confused with video game developers, publishers are the companies that help fund and promote the games we all know and love. Join http://www.watchmojo.com as we countdown our picks for the Top 10 Video Game Publishers
faCes are sorta alike yet not alike ..sorta like raindrops sliding down our window pains each one sorta alike yeT not one of them alike ... sorta like the faces we know ..this video enforces all of above IIIII11111IIIIIsUPERED 12713sUPERED .............................................. hey vEoh here is this weeks website writeup "sUPEREDS 354 weekly internetvideo" for dec 7 2013 titled "faCes sorta alike yet not alike" sUPERED the internet video artist/street performer/film editor/professional weird-0 billed as the 10tth most stRangest person on de internet puts together a video with 782 heads shots of diff people ... with 1 of sUPEREDS original song storys as a backdrop faces are sorta alike yet not alike .. this video emphasis that enjoy smilE IIIII11111IIIIIsUPERED 12713sUPERED all the headshots with the blue red or yellow tint are tech people from the internet the rest are the beautiful people of the internet and hollywood headshots a little game to play with this video is stare at the screen for the entire video (6:08 a good concentration practice) and pick 1 face you like the best thats all for now be good keep it real stay healthy have fun at no ones expense love eachother and help those in NEED (not want) by love sUPERED vEoh.com
Okay, video 18 is all done and ready! Sorry it took so long. ^^; Been a bit busy here and there. Crammed in extra clips to tide everyone over, cause I’m not sure when I’ll get around to video 19. (Got some projects I’m working on, you see.) Also, thank you to all who made suggestions! I love to get suggestions! =) In case you’re too lazy to wait until the credits, here’s the audio used in order of appearance: 1.) “Equestria Girls” 2.) The “squee” noise from MLP:FiM [sound for segues] 3.) “South Park” 4.) “High School Musical” Rifftrax 5.) “Starcraft” 6.) “Hercules” 7.) “The Spoony Experiment” 8.) “That 70’s Show” 9.) “Game Grumps” 10.) “Pitch Perfect” 11.) “Mystery Science Theater 3000: Jack Frost” 12.) “Hero” by Nickelback 13.) “The Fairly Odd Parents” 14.) “The Hunchback of Notre Dame” 15.) “Starship Troopers” 16.) “Futurama” 17.) “Wayne’s World” 18.) “Two Best Friends Play - Amnesia The Dark Descent” 19.) “American Dad” 20.) “Teen Titans” 21.) “On and On” by VIXX 22.) “Mystery Science Theater 3000: The Viking Women and the Sea Serpent” 23.) “Ice Age” 24.) “Family Guy” 25.) “Danny Phantom” 26.) “That Guy Riffs Mr. Bungle's Lunch-Room Manners” 27.) “Team Fortress 2” 28.) “Johnny Bravo” 29.) “I Got A Boy” by Girls Generation 30.) “Carrie” 31.) “Rayman 3: Hoodlum Havoc” 32.) “Nostalgia Critic” 33.) “Happy Wheels” 34.) “Spill.com” 35.) “Batman: Arkham City” 36.) “Hercules” (again) 37.) “Amnesia: The Dark Descent” 38.) “Wreck-It Ralph” 39.) Markiplier 40.) “Equestria Girls” (again) All audio clips are copyrighted to their respective owners. “My Little Pony: Friendship is Magic” cartoon is owned by Lauren Faust and Hasbro.
We love these games, but it'€™s time to face the facts. Join http://www.WatchMojo.com as we count down the Top 10 Overrated Video Game franchises.
Just a warning: We actually acknowledge that most, if not all these games, are actually really good. But screw being nice, it'€™s time to hurt some feelings.
Here it finally is! Because I love all 457 of you so much! Sorry for the delay. I was pretty busy. But I made time and got it done! Sadly, video 17 may take a long time to get done as well. ^^; Out of my hands. Sorry. But it will get uploaded eventually, so don’t you fret. I wanna thank everyone who made suggestions, and Flareman ThirtySeven and XbluejayX11 for their contributions. You’re all made of awesome! In case you’re too lazy to wait until the credits, here’s the audio used in order of appearance: 1.) “Equestria Girls” 2.) The “squee” noise from MLP:FiM [sound for segues] 3.) “Ace Ventura: Pet Detective” 4.) “Shrek” 5.) “Yes, Dear” 6.) Markiplier 7.) “Finding Nemo” [Clip by Flareman ThirtySeven] 8.) Billy Connolly 9.) “Cowboy Bebop” 10.) “Futurama” 11.) “asdfmovie5” 12.) “Danny Phantom” 13.) “Snow White” 14.) “The Simpsons” 15.) “Potter Puppet Pals” 16.) “You Spin Me Right Round” by Dead Or Alive [Clip by XbluejayX11] 17.) “Family Guy” 18.) “The Last Dragon” 19.) “Teen Titans” 20.) “Mystery Science Theater 3000: The Movie” 21.) “The Iron Giant” 22.) “Regular Show” 23.) “She’s So High” by Tal Bachman 24.) “Halloween” Rifftrax 25.) Sock’em Boppers Commercial 26.) “Annoying Orange” [Clip by Flareman ThirtySeven] 27.) “South Park” 28.) “Beauty and the Beast” 29.) “Throw Mama From The Train” 30.) “Game Grumps” 31.) “Freakazoid” 32.) “Dinosaur Office” [Clip by Flareman ThirtySeven] 33.) “The Fairly Oddparents” 34.) “The Room” 35.) “Equestria Girls” (again) All audio clips are copyrighted to their respective owners. “My Little Pony: Friendship is Magic” cartoon is owned by Lauren Faust and Hasbro.
When you walk into your office everyday, it's GAME ON! So let me ask youâ¦. where are you working everyday? Are you working on the fly in your bedroom or at a kitchen table?
To build a professional business you certainly don't need a big office suite with tens of thousands of dollars in office equipment. But you DO need to have a space that you can go to that will be 'set apart' from the rest of your life.
Let me share with you some secrets I've learned in working the last 15 years online⦠and some might shock you! They are FREE, extremely effective and anyone can implement immediately.
Grab a pen and paper, take good notes and let's get to work!
With love,
Sandi Krakowski
BEHOLD THE 8-BIT GLORY!!! My music here is a reimagining of the intro for the open source version of Star Control 2: The Urquan Masters, and part of the Precursors remix project:
http://sc2.sourceforge.net/
http://www.medievalfuture.com/precursors/
The Intro was composed from four things:
my X5 keyboard,
my rusty old Ross RG10 guitar amp (which I love heartily),
the original soundtrack,
and "Shredder's Theme" from the TMNT movie soundtrack.
Of the last two, only the intro 'boom' from SC2 is used as well as several 'boom' sounds I sampled from the beginning and end of "Shredders Theme" (and subsequently sped up/slowed down, combined & processed - heavily..). Incidentally, that theme is a great piece of work, and holds up today.
This came together pretty smoothly and quickly - without a lot of prior thought.
After that I did a ton of work - on both pieces - trying new plugins and different processing techniques -
No metronomes were harmed in the baking of this cake...
Thanks to the original creators of the game: Toys for Bob - and thanks to the original game composers, for being such an inspiration for me.
If it weren't for you, I would not be as interested in games music as I am today.
Matt -
soulstudios.co.nz
So I got Mass Effect 2 a few days ago. I love it. The only problem is the crappy crappy audio sync.
No really believed me when I told them so I decided to record a few of the audio mess ups
This video shows the all too often problem where the Sound Effects do not match the actions at all. It really takes me out of the game.
(I don't really remember it happening in Mass Effect though)
I don't see how this game gets perfect scores cause of this pretty glaring issue. I'd give it a 8/10 honestly
This is just a small process video of me drawing. This is just the line art part 2 will be the colouring. I actually take AGES to draw so I had to speed this up pretty fast to get it under 10 minutes. Any way this is Rosa Farrell from Final Fantasy 4, very good game definitely needs more love. =] Music used; The Four Medallions - Final Fantasy 9 OST Passive Sorrow - Final Fantasy 9 OST Eternal Harvest - Final Fantasy 9 OST I would have used some FF4 music but I don't have any so I chose FF9 'cause well it has nice music. Rosa and FF9 music (C) Square Soft/Square Enix Artwork (C) iamTherru
DON'T ASK ME ABOUT TEST RUNS,JET RANKINGS,JET TRIALS,SECRET CHARACTERS YOU UNLOCK BY DOING THE TEST RUNS,STREET CHALLENGES OR GRAFFITI SOULS. http://www.jetsetradio.org/ Headstrong Games HOTD Overkill Full Interview: http://video.google.co.uk/videoplay?docid=-240625913037887823# How to get the update: http://jet-set-radio.com/forums/showthread.php?t=2325 Now for anyone who couldn't hear the questions,here they are: 1)Where can I get a copy of Jet Set Radio Future? 2)Is there going to be a Jet Set Radio game for the Nintendo Wii? 3)What is Jet Set Radio Next? 4)I did this challenge correctly and it didn't work,what gives? 5)I don't know if you can answer, but if you can that would be great. You know how each character has their own "symbol" when you pick them? Well, in the Garage, there is a pinball table with different symbols from different characters. The first oneïûÿ is a "G", which I'm guessing is for the GG's. Then there are some others like Immortals, Poison Jam, and Love Shockers. But the last one is a symbol that no character has. So I was wondering if you knew what it was? 6)Is JSRF backwards compatible with my xbox 360 7)Can I go back to The Site Of Tokyo Line 8)How do I unlock the Zero Beat,Poison Jam,Immortals and Golden Rhino graffiti? 9)Who are your favorite characters 10)Is Jet Grind Radio going to be on Xbox Live Arcade or PSN? 11)How do I do an air combo or rail combo? 12)Where's your favorite place to skate? 13)I got jet rankings in all test runs for Tokyo Underground Sewage Facility and I still didn't get Poison Jam,what gives? 14)There is one graffiti on the longest platform in Shibuya Terminal that I cannot spray for the Jet Graffiti test run,how do I tag it?
First of all I love travel games! Hence I bought Blokus as a travel game for my 11 year old. He loves it.I think it's a great, quick game for 2. 9 out of 10. The wings on the game come off too easily.
www.tellyouaboutit.com
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