UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank
Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show.
The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from.
Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4
Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4
Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4
Here's the Buffer Boomerang diagram. All About Results?
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4
Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4
Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4
GRAHAM ARROWSMITH
Graham Arrowsmith, Co-host, The Next 100 Days Podcast
What makes Graham the ideal choice to bring inspiration and success to your business?
Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey.
Here’s what we found:
He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do.
He’s Futuristic. He creates detailed and vivid images of what the future promises.
He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data.
He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans.
He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events.
Inspiring Business Happiness? For you?
It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries.
KEVIN APPLEBY
Kevin Appleby
Kevin is the finance and business planning guy.
His strengths are very different to Graham, meaning as a team, together they cover a lot of bases
Here’s what we found when he took strengths finder 2.0:
He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams.
He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter.
He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities.
He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way.
He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward
Making Business Happiness a reality? For you?
Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
GRAHAM ARROWSMITH, KEVIN APPLEBY, The Next 100 Days Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#GRAHAMARROWSMITH #KEVINAPPLEBY #TheNext100DaysPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show.
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank
Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show.
The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from.
Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4
Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4
Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4
Here's the Buffer Boomerang diagram. All About Results?
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4
Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4
Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4
GRAHAM ARROWSMITH
Graham Arrowsmith, Co-host, The Next 100 Days Podcast
What makes Graham the ideal choice to bring inspiration and success to your business?
Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey.
Here’s what we found:
He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do.
He’s Futuristic. He creates detailed and vivid images of what the future promises.
He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data.
He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans.
He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events.
Inspiring Business Happiness? For you?
It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries.
KEVIN APPLEBY
Kevin Appleby
Kevin is the finance and business planning guy.
His strengths are very different to Graham, meaning as a team, together they cover a lot of bases
Here’s what we found when he took strengths finder 2.0:
He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams.
He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter.
He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities.
He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way.
He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward
Making Business Happiness a reality? For you?
Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
GRAHAM ARROWSMITH, KEVIN APPLEBY, The Next 100 Days Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#GRAHAMARROWSMITH #KEVINAPPLEBY #TheNext100DaysPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show.
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank
Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show.
The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from.
Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4
Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4
Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4
Here's the Buffer Boomerang diagram. All About Results?
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4
Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4
Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4
GRAHAM ARROWSMITH
Graham Arrowsmith, Co-host, The Next 100 Days Podcast
What makes Graham the ideal choice to bring inspiration and success to your business?
Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey.
Here’s what we found:
He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do.
He’s Futuristic. He creates detailed and vivid images of what the future promises.
He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data.
He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans.
He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events.
Inspiring Business Happiness? For you?
It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries.
KEVIN APPLEBY
Kevin Appleby
Kevin is the finance and business planning guy.
His strengths are very different to Graham, meaning as a team, together they cover a lot of bases
Here’s what we found when he took strengths finder 2.0:
He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams.
He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter.
He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities.
He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way.
He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward
Making Business Happiness a reality? For you?
Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
GRAHAM ARROWSMITH, KEVIN APPLEBY, The Next 100 Days Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#GRAHAMARROWSMITH #KEVINAPPLEBY #TheNext100DaysPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show.
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank
Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show.
The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from.
Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4
Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4
Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4
Here's the Buffer Boomerang diagram. All About Results?
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4
Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4
Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4
GRAHAM ARROWSMITH
Graham Arrowsmith, Co-host, The Next 100 Days Podcast
What makes Graham the ideal choice to bring inspiration and success to your business?
Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey.
Here’s what we found:
He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do.
He’s Futuristic. He creates detailed and vivid images of what the future promises.
He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data.
He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans.
He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events.
Inspiring Business Happiness? For you?
It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries.
KEVIN APPLEBY
Kevin Appleby
Kevin is the finance and business planning guy.
His strengths are very different to Graham, meaning as a team, together they cover a lot of bases
Here’s what we found when he took strengths finder 2.0:
He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams.
He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter.
He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities.
He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way.
He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward
Making Business Happiness a reality? For you?
Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
GRAHAM ARROWSMITH, KEVIN APPLEBY, The Next 100 Days Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#GRAHAMARROWSMITH #KEVINAPPLEBY #TheNext100DaysPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show.
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank
Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show.
The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from.
Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4
Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4
Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4
Here's the Buffer Boomerang diagram. All About Results?
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4
Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4
Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4
GRAHAM ARROWSMITH
Graham Arrowsmith, Co-host, The Next 100 Days Podcast
What makes Graham the ideal choice to bring inspiration and success to your business?
Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey.
Here’s what we found:
He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do.
He’s Futuristic. He creates detailed and vivid images of what the future promises.
He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data.
He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans.
He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events.
Inspiring Business Happiness? For you?
It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries.
KEVIN APPLEBY
Kevin Appleby
Kevin is the finance and business planning guy.
His strengths are very different to Graham, meaning as a team, together they cover a lot of bases
Here’s what we found when he took strengths finder 2.0:
He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams.
He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter.
He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities.
He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way.
He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward
Making Business Happiness a reality? For you?
Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
GRAHAM ARROWSMITH, KEVIN APPLEBY, The Next 100 Days Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#GRAHAMARROWSMITH #KEVINAPPLEBY #TheNext100DaysPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show.
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank
Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show.
The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from.
Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4
Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4
Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4
Here's the Buffer Boomerang diagram. All About Results?
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4
Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4
Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4
GRAHAM ARROWSMITH
Graham Arrowsmith, Co-host, The Next 100 Days Podcast
What makes Graham the ideal choice to bring inspiration and success to your business?
Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey.
Here’s what we found:
He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do.
He’s Futuristic. He creates detailed and vivid images of what the future promises.
He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data.
He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans.
He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events.
Inspiring Business Happiness? For you?
It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries.
KEVIN APPLEBY
Kevin Appleby
Kevin is the finance and business planning guy.
His strengths are very different to Graham, meaning as a team, together they cover a lot of bases
Here’s what we found when he took strengths finder 2.0:
He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams.
He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter.
He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities.
He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way.
He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward
Making Business Happiness a reality? For you?
Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
GRAHAM ARROWSMITH, KEVIN APPLEBY, The Next 100 Days Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#GRAHAMARROWSMITH #KEVINAPPLEBY #TheNext100DaysPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show.
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank
Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show.
The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from.
Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4
Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4
Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4
Here's the Buffer Boomerang diagram. All About Results?
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4
Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4
Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4
GRAHAM ARROWSMITH
Graham Arrowsmith, Co-host, The Next 100 Days Podcast
What makes Graham the ideal choice to bring inspiration and success to your business?
Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey.
Here’s what we found:
He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do.
He’s Futuristic. He creates detailed and vivid images of what the future promises.
He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data.
He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans.
He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events.
Inspiring Business Happiness? For you?
It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries.
KEVIN APPLEBY
Kevin Appleby
Kevin is the finance and business planning guy.
His strengths are very different to Graham, meaning as a team, together they cover a lot of bases
Here’s what we found when he took strengths finder 2.0:
He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams.
He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter.
He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities.
He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way.
He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward
Making Business Happiness a reality? For you?
Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
GRAHAM ARROWSMITH, KEVIN APPLEBY, The Next 100 Days Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#GRAHAMARROWSMITH #KEVINAPPLEBY #TheNext100DaysPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show.
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank
Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show.
The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from.
Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4
Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4
Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4
Here's the Buffer Boomerang diagram. All About Results?
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4
Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth.
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4
Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast
http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4
GRAHAM ARROWSMITH
Graham Arrowsmith, Co-host, The Next 100 Days Podcast
What makes Graham the ideal choice to bring inspiration and success to your business?
Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey.
Here’s what we found:
He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do.
He’s Futuristic. He creates detailed and vivid images of what the future promises.
He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data.
He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans.
He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events.
Inspiring Business Happiness? For you?
It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries.
KEVIN APPLEBY
Kevin Appleby
Kevin is the finance and business planning guy.
His strengths are very different to Graham, meaning as a team, together they cover a lot of bases
Here’s what we found when he took strengths finder 2.0:
He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams.
He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter.
He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities.
He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way.
He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward
Making Business Happiness a reality? For you?
Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
GRAHAM ARROWSMITH, KEVIN APPLEBY, The Next 100 Days Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#GRAHAMARROWSMITH #KEVINAPPLEBY #TheNext100DaysPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show.
https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu
The HR Lady Podcast with host Wendy Sellers. Reducing an attrition culture with CEO Richard Blank
For those eager to navigate the evolving world of HR and management, “The HR Lady Podcast” stands out as a beacon of insight. Each episode promises candid conversations: from discussing the intricacies of employee attraction and retention, company culture, navigating difficult conversations and more. Find all the no-nonsense HR and Management advice you need.
Wendy Sellers and ** engage Richard Blank, CEO of a Costa Rican call center, in an enlightening discussion on call center culture, attrition, and the pivotal role of gamification. Richard shares how he stumbled upon an opportunity to work in a friend's center in Costa Rica and subsequently fell in love with the place, its culture, and its people. He also discusses the challenging aspects of managing a thriving call center. He emphasizes optimizing call centers, striking the perfect balance between maintaining the dignity of employees and getting the best out of them.
They delve into the core of call center culture and discuss the power of effective communication, active listening, and creating a conducive environment for growth and development. This podcast is impactful for those in the call center industry and anyone interested in fostering a dynamic and high-performing team culture.
https://youtu.be/-1-vJAUMJHQ
As seen in USA Today and International Business Times, Wendy Sellers, The HR Lady, a seasoned HR consultant, educator, and author, delves into the core of management challenges, leadership development, and becoming an employer of choice with authenticity and a refreshing directness. Wendy’s no-nonsense attitude, and her co-host ** are here to spice up your management game. **, who is a rockstar and event emcee with an amazing radio voice, and many expert guests offer actionable strategies and a touch of humor to lighten the load.
Tune in to transform the way you think about HR, management, and leadership. Whether you are an HR professional, a manager looking to enhance your leadership skills, or someone interested in the complexities of workplace management, “The HR Lady” is your go-to resource for expert insights and real-world solutions. Craving more? Dive into their “HR Empowerment” podcast (by Aurora Training Advantage) for deeper discussions in a 5-day series format.
Wendy Sellers, The HR Lady
The needs of business today have changed. Even if your main priority is the bottom line (which it should be), business owners and managers need to understand about the relationships where people feel respected, valued, and trusted are the main items that drive the bottom line (into the red or green).
Wendy Sellers, The HR Lady®, can help! Wendy offers expert HR advice, management training and conference speaking to handle pesky employee challenges while becoming and staying an employer of choice. Attract. Retain. Repeat.
www.thehrlady.com
Wendy Sellers, Wendy The HR Lady, The HR Lady, HR consultant, HR advisor, Retention, Employee Retention, Engagement, Employee Engagement, Management Training Program, Management Training, Training Consultant, Manager Training Topics, Management Books, Manager Training
Subscribe to my YouTube channel here @managertrainingtopics
As seen In USA Today and International Business Times, I am Wendy Sellers, The HR Lady®. After completing my undergraduate degree early and then my master’s degree in healthcare administration in Northeastern Pennsylvania, I headed to the sunshine state of Florida to start my career. I wasn’t sure what that meant yet because I was not thrilled with the slow pace of healthcare administration.
Well, I was in an elevator with my paper resume in hand, headed to an interview when a woman got in and asked if I could do Human Resources, and I told her I probably could figure it out. This was because I had hands-on experience in both retail and restaurant management, which involved managing employees. It turns out she was a recruiter and had a role for me at a small architectural engineering firm in the Orlando area of Florida.
Let me tell you that those first two degrees did not prepare me for dealing with employees. However, they did prepare me for a boatload of compliance nightmares and critical thinking. I eventually returned to school again to get a master’s in human resources and a handful of HR-related certifications and licensures, too.
That small firm grew organically and then through mergers and acquisitions. It grew across the nation and the world. I was fortunate to have an amazing set of leaders there that allowed me to grow. I now have over 25 years of experience in supervisor and manager training, HR education and operations, corporate culture, recruiting, downsizing, change management, and strategy - to name a few.
My sometimes painful experience has been acquired at companies of different categories, sizes, and ownership types. This includes for-profits, non-profits, government agencies, and defense contractors. Now, I aim to guide you, and therefore your company, through periods of growth and change using uncomplicated training, direct and to-the-point advisory services, and easy-to-access HR tools and resources.
My straightforward style means I do not sugar-coat things (respectfully, of course). I believe that people are a company’s greatest asset and should be treated as such. That means training and empowering managers, supervisors, and employees to be successful in their roles. I train administrators on HR compliance and managers on the rest: the people part, from hiring to termination.
My vision is "To help leaders create successful companies that employees do not desperately want a vacation from." Why? Well, because I desire to be the change I want to see in this world.
It is great to meet you. Ask me anything!
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheHRLadypodcast #WendySellers #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Wendy Sellers, The HR Lady podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/-1-vJAUMJHQ
The HR Lady Podcast with host Wendy Sellers. Reducing an attrition culture with CEO Richard Blank
For those eager to navigate the evolving world of HR and management, “The HR Lady Podcast” stands out as a beacon of insight. Each episode promises candid conversations: from discussing the intricacies of employee attraction and retention, company culture, navigating difficult conversations and more. Find all the no-nonsense HR and Management advice you need.
Wendy Sellers and ** engage Richard Blank, CEO of a Costa Rican call center, in an enlightening discussion on call center culture, attrition, and the pivotal role of gamification. Richard shares how he stumbled upon an opportunity to work in a friend's center in Costa Rica and subsequently fell in love with the place, its culture, and its people. He also discusses the challenging aspects of managing a thriving call center. He emphasizes optimizing call centers, striking the perfect balance between maintaining the dignity of employees and getting the best out of them.
They delve into the core of call center culture and discuss the power of effective communication, active listening, and creating a conducive environment for growth and development. This podcast is impactful for those in the call center industry and anyone interested in fostering a dynamic and high-performing team culture.
https://youtu.be/-1-vJAUMJHQ
As seen in USA Today and International Business Times, Wendy Sellers, The HR Lady, a seasoned HR consultant, educator, and author, delves into the core of management challenges, leadership development, and becoming an employer of choice with authenticity and a refreshing directness. Wendy’s no-nonsense attitude, and her co-host ** are here to spice up your management game. **, who is a rockstar and event emcee with an amazing radio voice, and many expert guests offer actionable strategies and a touch of humor to lighten the load.
Tune in to transform the way you think about HR, management, and leadership. Whether you are an HR professional, a manager looking to enhance your leadership skills, or someone interested in the complexities of workplace management, “The HR Lady” is your go-to resource for expert insights and real-world solutions. Craving more? Dive into their “HR Empowerment” podcast (by Aurora Training Advantage) for deeper discussions in a 5-day series format.
Wendy Sellers, The HR Lady
The needs of business today have changed. Even if your main priority is the bottom line (which it should be), business owners and managers need to understand about the relationships where people feel respected, valued, and trusted are the main items that drive the bottom line (into the red or green).
Wendy Sellers, The HR Lady®, can help! Wendy offers expert HR advice, management training and conference speaking to handle pesky employee challenges while becoming and staying an employer of choice. Attract. Retain. Repeat.
www.thehrlady.com
Wendy Sellers, Wendy The HR Lady, The HR Lady, HR consultant, HR advisor, Retention, Employee Retention, Engagement, Employee Engagement, Management Training Program, Management Training, Training Consultant, Manager Training Topics, Management Books, Manager Training
Subscribe to my YouTube channel here @managertrainingtopics
As seen In USA Today and International Business Times, I am Wendy Sellers, The HR Lady®. After completing my undergraduate degree early and then my master’s degree in healthcare administration in Northeastern Pennsylvania, I headed to the sunshine state of Florida to start my career. I wasn’t sure what that meant yet because I was not thrilled with the slow pace of healthcare administration.
Well, I was in an elevator with my paper resume in hand, headed to an interview when a woman got in and asked if I could do Human Resources, and I told her I probably could figure it out. This was because I had hands-on experience in both retail and restaurant management, which involved managing employees. It turns out she was a recruiter and had a role for me at a small architectural engineering firm in the Orlando area of Florida.
Let me tell you that those first two degrees did not prepare me for dealing with employees. However, they did prepare me for a boatload of compliance nightmares and critical thinking. I eventually returned to school again to get a master’s in human resources and a handful of HR-related certifications and licensures, too.
That small firm grew organically and then through mergers and acquisitions. It grew across the nation and the world. I was fortunate to have an amazing set of leaders there that allowed me to grow. I now have over 25 years of experience in supervisor and manager training, HR education and operations, corporate culture, recruiting, downsizing, change management, and strategy - to name a few.
My sometimes painful experience has been acquired at companies of different categories, sizes, and ownership types. This includes for-profits, non-profits, government agencies, and defense contractors. Now, I aim to guide you, and therefore your company, through periods of growth and change using uncomplicated training, direct and to-the-point advisory services, and easy-to-access HR tools and resources.
My straightforward style means I do not sugar-coat things (respectfully, of course). I believe that people are a company’s greatest asset and should be treated as such. That means training and empowering managers, supervisors, and employees to be successful in their roles. I train administrators on HR compliance and managers on the rest: the people part, from hiring to termination.
My vision is "To help leaders create successful companies that employees do not desperately want a vacation from." Why? Well, because I desire to be the change I want to see in this world.
It is great to meet you. Ask me anything!
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheHRLadypodcast #WendySellers #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Wendy Sellers, The HR Lady podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/-1-vJAUMJHQ
The HR Lady Podcast with host Wendy Sellers. Reducing an attrition culture with CEO Richard Blank
For those eager to navigate the evolving world of HR and management, “The HR Lady Podcast” stands out as a beacon of insight. Each episode promises candid conversations: from discussing the intricacies of employee attraction and retention, company culture, navigating difficult conversations and more. Find all the no-nonsense HR and Management advice you need.
Wendy Sellers and ** engage Richard Blank, CEO of a Costa Rican call center, in an enlightening discussion on call center culture, attrition, and the pivotal role of gamification. Richard shares how he stumbled upon an opportunity to work in a friend's center in Costa Rica and subsequently fell in love with the place, its culture, and its people. He also discusses the challenging aspects of managing a thriving call center. He emphasizes optimizing call centers, striking the perfect balance between maintaining the dignity of employees and getting the best out of them.
They delve into the core of call center culture and discuss the power of effective communication, active listening, and creating a conducive environment for growth and development. This podcast is impactful for those in the call center industry and anyone interested in fostering a dynamic and high-performing team culture.
https://youtu.be/-1-vJAUMJHQ
As seen in USA Today and International Business Times, Wendy Sellers, The HR Lady, a seasoned HR consultant, educator, and author, delves into the core of management challenges, leadership development, and becoming an employer of choice with authenticity and a refreshing directness. Wendy’s no-nonsense attitude, and her co-host ** are here to spice up your management game. **, who is a rockstar and event emcee with an amazing radio voice, and many expert guests offer actionable strategies and a touch of humor to lighten the load.
Tune in to transform the way you think about HR, management, and leadership. Whether you are an HR professional, a manager looking to enhance your leadership skills, or someone interested in the complexities of workplace management, “The HR Lady” is your go-to resource for expert insights and real-world solutions. Craving more? Dive into their “HR Empowerment” podcast (by Aurora Training Advantage) for deeper discussions in a 5-day series format.
Wendy Sellers, The HR Lady
The needs of business today have changed. Even if your main priority is the bottom line (which it should be), business owners and managers need to understand about the relationships where people feel respected, valued, and trusted are the main items that drive the bottom line (into the red or green).
Wendy Sellers, The HR Lady®, can help! Wendy offers expert HR advice, management training and conference speaking to handle pesky employee challenges while becoming and staying an employer of choice. Attract. Retain. Repeat.
www.thehrlady.com
Wendy Sellers, Wendy The HR Lady, The HR Lady, HR consultant, HR advisor, Retention, Employee Retention, Engagement, Employee Engagement, Management Training Program, Management Training, Training Consultant, Manager Training Topics, Management Books, Manager Training
Subscribe to my YouTube channel here @managertrainingtopics
As seen In USA Today and International Business Times, I am Wendy Sellers, The HR Lady®. After completing my undergraduate degree early and then my master’s degree in healthcare administration in Northeastern Pennsylvania, I headed to the sunshine state of Florida to start my career. I wasn’t sure what that meant yet because I was not thrilled with the slow pace of healthcare administration.
Well, I was in an elevator with my paper resume in hand, headed to an interview when a woman got in and asked if I could do Human Resources, and I told her I probably could figure it out. This was because I had hands-on experience in both retail and restaurant management, which involved managing employees. It turns out she was a recruiter and had a role for me at a small architectural engineering firm in the Orlando area of Florida.
Let me tell you that those first two degrees did not prepare me for dealing with employees. However, they did prepare me for a boatload of compliance nightmares and critical thinking. I eventually returned to school again to get a master’s in human resources and a handful of HR-related certifications and licensures, too.
That small firm grew organically and then through mergers and acquisitions. It grew across the nation and the world. I was fortunate to have an amazing set of leaders there that allowed me to grow. I now have over 25 years of experience in supervisor and manager training, HR education and operations, corporate culture, recruiting, downsizing, change management, and strategy - to name a few.
My sometimes painful experience has been acquired at companies of different categories, sizes, and ownership types. This includes for-profits, non-profits, government agencies, and defense contractors. Now, I aim to guide you, and therefore your company, through periods of growth and change using uncomplicated training, direct and to-the-point advisory services, and easy-to-access HR tools and resources.
My straightforward style means I do not sugar-coat things (respectfully, of course). I believe that people are a company’s greatest asset and should be treated as such. That means training and empowering managers, supervisors, and employees to be successful in their roles. I train administrators on HR compliance and managers on the rest: the people part, from hiring to termination.
My vision is "To help leaders create successful companies that employees do not desperately want a vacation from." Why? Well, because I desire to be the change I want to see in this world.
It is great to meet you. Ask me anything!
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheHRLadypodcast #WendySellers #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Wendy Sellers, The HR Lady podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/-1-vJAUMJHQ
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
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Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
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The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
