Embark with us on a journey to the heart of entrepreneurship as Richard Blank shares the vibrant tale of his rise to business success in Costa Rica. From his early days as a Spanish major, Blank's path diverged from family expectations, leading him to the lush tropics where he cultivated a top-tier bilingual call center. His story is one of embracing individuality, with a healthy dose of risk-taking, as he lays bare the trials and triumphs of building a business anchored in empathy and the genuine acknowledgment of his team's dedication.
In our dialogue, Blank unveils the crucial role of interpersonal relationships in business development and the art of fostering a customer service ethos that prizes personalized interactions over rote transactions. His approach to leadership—judging performance over a season and embedding 30-second checkpoints in conversations—reveals a philosophy that sees beyond the numbers to the people and passion that drives enduring success.
Blank discusses his philosophy of workplace dynamics, emphasizing the symbiosis of discipline and understanding in nurturing a growth-centric environment. He underscores the enduring value of human engagement in an age where automation often overshadows the personal touch.
https://youtu.be/ZYQMvo9exKE?si=YOcEMKC6aUiupADq
In light of the pandemic, Richard shared critical insights on adaptability in business, emphasizing the shift to remote work while maintaining a strong company culture. He highlighted the importance of personal well-being and staying connected with his team, even though virtual means. He also expressed gratitude for surviving challenging times, reminding us of the resilience needed in business. Join us to glean more from Richard's valuable experience!
https://youtu.be/IShHN5CqGLQ?si=-s-zkz4lqCmLQ_tw
扭計色{魔術方塊}一分鐘:方向(理論)6:單面面粒,不可側置
Rubik's Cube for a Minute: Orientation (theory) 6:
The centre cubie of a single face cannot be sideways
這顆輝達魔術方塊,它對面這兩面(白:前;黑:後)有方向,
其餘的四面是純色的。
有人把我這顆魔術方塊轉亂之後,我用白色這面作……有方向的,
作第一層。但因為第二層是沒有方向的,所以弄到我第三層做壞了,
變成中間這顆(中心塊)側置,因為一顆魔術方塊,是不可以,
單獨一面,它的面塊是側置的。原因是因為,第二層這四顆面塊,
其中一顆側置了。
想(要)還原這顆魔術方塊呢,你可以用第三層移位的方法
(照《邊粒先1:邊粒3:末層5:面粒向錯,可以轉對》移走一顆)
把中間這顆(中心塊),移到與旁邊其中三顆(邊塊)一樣(方向)
(或謂:把旁邊其中三顆邊塊,移到與中間這顆中心塊一樣方向)。
然後,把這顆魔術方塊側放,用第二層……這面作(黑中在)第二層。
或是,一開始就把它側放,變成(黑中在)第二層,用第二層的方法
(詳《邊粒先1:邊粒2:次層4:面粒向錯,可以轉對》),
解決中間這一顆,留下這三顆(黑左、黑右、黑下)。
然後,把新的第三層的邊塊以及所有的角塊,全還原,
這樣就可以弄好整顆魔術方塊。
後記:買之前就問過是對面有圖案的,並想象有可能遇到這種情況。
成因是:當黑色的三顆邊塊已回家時, 我繼續把第四顆移上來
(詳《邊粒先1:邊粒3:末層4:末層末粒,全部移位》),
變成面塊側置。正確做法是:把魔術方塊側放,黑色變成側面,
已經回家的三顆邊塊在第一、二層,然後還原新的第三層。