“Its all about the bottom line.” This is what most businessmen tend to focus on – immediate growth and profitability. Yet in the pursuit of these goals, most do not give enough attention to one of the key factors in business success – SERVICE. In this episode, Konrad Chua shares with us his experiences and principles on 2 parties to focus on in any business – customers and employees. His project “Tubos ATM” is a perfect example of service for his employees that generates a type ROI that no amount of money can give – loyalty, hard work and dedication.
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