Grow a Small Business Podcast. How to achieve satisfaction despite the pressure with Richard Blank.
Our weekly 30 minute podcast helps you, a small business owner with 5 to 30 team members, take your company to the next level. The Grow A Small Business community, weekly cast, blog and leadership email supports leaders get through the pain of growth. With insights, lessons learned, books and tools as well as habits these experienced small business owners suggest you develop, our interviews unearth tremendous value for anyone wanting to grow their business with less stress.
4+ years experience working at a customer service center, now helping entrepreneurs enhance good communication with clients through own call center company with 10+ M revenue and 150 team members. (Richard Blank)
Episode #251. I interview Richard Blank, the Founder, and CEO of Costa Rica’s Call Center based in San Jose, Costa Rica. Richard has set up his own business to help entrepreneurs enhance and maintain good communication with their clients.
From working at his friend’s customer service company, Richard decided to leave his former job and build his own business to pursue new opportunities. Costa Rica’s Call Center was established in 2007 and has been running for over 15 years and has 150 FTEs.
Richard has said that growing a small business requires taking time to decompress yourself in order to maintain a healthy and balanced lifestyle that will help you perform well in the business. So he says, “If you are level and in control, throughout your day because a character is judged during the chaos.”
This Cast Covers:
Bilingual dedicated near shore to the United States call center.
Handling outbound sales, appointment setting lead generation, etc.
Giving people self-reliance and self-confidence to see the art and speech of communication.
Working at customer’s service center for 4 years.
Learning how to grow a stable business by being responsible.
Helping people enhance their communication skills.
Providing tips on how to attract more customers through good communication.
Helping entrepreneurs choose the best industry for them.
Learn the power of deep understanding and balance.
Growing with over 150 people in 15 years of growing the business.
Additional Resources:
Quotes:
“The most important thing is to become responsible.” —Richard Blank
“Coaching is about your balance.” —Richard Blank
“Choose an industry that’s extremely lucrative.” —Richard Blank
“Success is fulfilling personal goals.” —Richard Blank
“A character is judged during the chaos.” —Richard Blank
https://youtu.be/sIcG4N2h5X4
https://youtu.be/mutqHh9Zsvk
https://youtube.com/shorts/EvQTLwP-CwA
https://youtube.com/shorts/GvqkfbN2wOc
https://youtube.com/shorts/v0KjFaqWhP4
https://youtu.be/2egkgc0g1eQ
https://youtube.com/shorts/hsVeky_TGd0
https://youtube.com/shorts/VWUMCeMvr6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #growasmallbusiness
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center employee so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Grow a Small Business Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Grow a Small Business Podcast. How to achieve satisfaction despite the pressure with Richard Blank.
Our weekly 30 minute podcast helps you, a small business owner with 5 to 30 team members, take your company to the next level. The Grow A Small Business community, weekly cast, blog and leadership email supports leaders get through the pain of growth. With insights, lessons learned, books and tools as well as habits these experienced small business owners suggest you develop, our interviews unearth tremendous value for anyone wanting to grow their business with less stress.
4+ years experience working at a customer service center, now helping entrepreneurs enhance good communication with clients through own call center company with 10+ M revenue and 150 team members. (Richard Blank)
Episode #251. I interview Richard Blank, the Founder, and CEO of Costa Rica’s Call Center based in San Jose, Costa Rica. Richard has set up his own business to help entrepreneurs enhance and maintain good communication with their clients.
From working at his friend’s customer service company, Richard decided to leave his former job and build his own business to pursue new opportunities. Costa Rica’s Call Center was established in 2007 and has been running for over 15 years and has 150 FTEs.
Richard has said that growing a small business requires taking time to decompress yourself in order to maintain a healthy and balanced lifestyle that will help you perform well in the business. So he says, “If you are level and in control, throughout your day because a character is judged during the chaos.”
This Cast Covers:
Bilingual dedicated near shore to the United States call center.
Handling outbound sales, appointment setting lead generation, etc.
Giving people self-reliance and self-confidence to see the art and speech of communication.
Working at customer’s service center for 4 years.
Learning how to grow a stable business by being responsible.
Helping people enhance their communication skills.
Providing tips on how to attract more customers through good communication.
Helping entrepreneurs choose the best industry for them.
Learn the power of deep understanding and balance.
Growing with over 150 people in 15 years of growing the business.
Additional Resources:
Quotes:
“The most important thing is to become responsible.” —Richard Blank
“Coaching is about your balance.” —Richard Blank
“Choose an industry that’s extremely lucrative.” —Richard Blank
“Success is fulfilling personal goals.” —Richard Blank
“A character is judged during the chaos.” —Richard Blank
https://youtu.be/sIcG4N2h5X4
https://youtu.be/mutqHh9Zsvk
https://youtube.com/shorts/EvQTLwP-CwA
https://youtube.com/shorts/GvqkfbN2wOc
https://youtube.com/shorts/v0KjFaqWhP4
https://youtu.be/2egkgc0g1eQ
https://youtube.com/shorts/hsVeky_TGd0
https://youtube.com/shorts/VWUMCeMvr6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #growasmallbusiness
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center employee so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Grow a Small Business Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Grow a Small Business Podcast. How to achieve satisfaction despite the pressure with Richard Blank.
Our weekly 30 minute podcast helps you, a small business owner with 5 to 30 team members, take your company to the next level. The Grow A Small Business community, weekly cast, blog and leadership email supports leaders get through the pain of growth. With insights, lessons learned, books and tools as well as habits these experienced small business owners suggest you develop, our interviews unearth tremendous value for anyone wanting to grow their business with less stress.
4+ years experience working at a customer service center, now helping entrepreneurs enhance good communication with clients through own call center company with 10+ M revenue and 150 team members. (Richard Blank)
Episode #251. I interview Richard Blank, the Founder, and CEO of Costa Rica’s Call Center based in San Jose, Costa Rica. Richard has set up his own business to help entrepreneurs enhance and maintain good communication with their clients.
From working at his friend’s customer service company, Richard decided to leave his former job and build his own business to pursue new opportunities. Costa Rica’s Call Center was established in 2007 and has been running for over 15 years and has 150 FTEs.
Richard has said that growing a small business requires taking time to decompress yourself in order to maintain a healthy and balanced lifestyle that will help you perform well in the business. So he says, “If you are level and in control, throughout your day because a character is judged during the chaos.”
This Cast Covers:
Bilingual dedicated near shore to the United States call center.
Handling outbound sales, appointment setting lead generation, etc.
Giving people self-reliance and self-confidence to see the art and speech of communication.
Working at customer’s service center for 4 years.
Learning how to grow a stable business by being responsible.
Helping people enhance their communication skills.
Providing tips on how to attract more customers through good communication.
Helping entrepreneurs choose the best industry for them.
Learn the power of deep understanding and balance.
Growing with over 150 people in 15 years of growing the business.
Additional Resources:
Quotes:
“The most important thing is to become responsible.” —Richard Blank
“Coaching is about your balance.” —Richard Blank
“Choose an industry that’s extremely lucrative.” —Richard Blank
“Success is fulfilling personal goals.” —Richard Blank
“A character is judged during the chaos.” —Richard Blank
https://youtu.be/sIcG4N2h5X4
https://youtu.be/mutqHh9Zsvk
https://youtube.com/shorts/EvQTLwP-CwA
https://youtube.com/shorts/GvqkfbN2wOc
https://youtube.com/shorts/v0KjFaqWhP4
https://youtu.be/2egkgc0g1eQ
https://youtube.com/shorts/hsVeky_TGd0
https://youtube.com/shorts/VWUMCeMvr6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #growasmallbusiness
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center employee so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Grow a Small Business Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Grow a Small Business Podcast. How to achieve satisfaction despite the pressure with Richard Blank.
Our weekly 30 minute podcast helps you, a small business owner with 5 to 30 team members, take your company to the next level. The Grow A Small Business community, weekly cast, blog and leadership email supports leaders get through the pain of growth. With insights, lessons learned, books and tools as well as habits these experienced small business owners suggest you develop, our interviews unearth tremendous value for anyone wanting to grow their business with less stress.
4+ years experience working at a customer service center, now helping entrepreneurs enhance good communication with clients through own call center company with 10+ M revenue and 150 team members. (Richard Blank)
Episode #251. I interview Richard Blank, the Founder, and CEO of Costa Rica’s Call Center based in San Jose, Costa Rica. Richard has set up his own business to help entrepreneurs enhance and maintain good communication with their clients.
From working at his friend’s customer service company, Richard decided to leave his former job and build his own business to pursue new opportunities. Costa Rica’s Call Center was established in 2007 and has been running for over 15 years and has 150 FTEs.
Richard has said that growing a small business requires taking time to decompress yourself in order to maintain a healthy and balanced lifestyle that will help you perform well in the business. So he says, “If you are level and in control, throughout your day because a character is judged during the chaos.”
This Cast Covers:
Bilingual dedicated near shore to the United States call center.
Handling outbound sales, appointment setting lead generation, etc.
Giving people self-reliance and self-confidence to see the art and speech of communication.
Working at customer’s service center for 4 years.
Learning how to grow a stable business by being responsible.
Helping people enhance their communication skills.
Providing tips on how to attract more customers through good communication.
Helping entrepreneurs choose the best industry for them.
Learn the power of deep understanding and balance.
Growing with over 150 people in 15 years of growing the business.
Additional Resources:
Quotes:
“The most important thing is to become responsible.” —Richard Blank
“Coaching is about your balance.” —Richard Blank
“Choose an industry that’s extremely lucrative.” —Richard Blank
“Success is fulfilling personal goals.” —Richard Blank
“A character is judged during the chaos.” —Richard Blank
https://youtu.be/sIcG4N2h5X4
https://youtu.be/mutqHh9Zsvk
https://youtube.com/shorts/EvQTLwP-CwA
https://youtube.com/shorts/GvqkfbN2wOc
https://youtube.com/shorts/v0KjFaqWhP4
https://youtu.be/2egkgc0g1eQ
https://youtube.com/shorts/hsVeky_TGd0
https://youtube.com/shorts/VWUMCeMvr6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #growasmallbusiness
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center employee so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Grow a Small Business Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Grow a Small Business Podcast. How to achieve satisfaction despite the pressure with Richard Blank.
Our weekly 30 minute podcast helps you, a small business owner with 5 to 30 team members, take your company to the next level. The Grow A Small Business community, weekly cast, blog and leadership email supports leaders get through the pain of growth. With insights, lessons learned, books and tools as well as habits these experienced small business owners suggest you develop, our interviews unearth tremendous value for anyone wanting to grow their business with less stress.
4+ years experience working at a customer service center, now helping entrepreneurs enhance good communication with clients through own call center company with 10+ M revenue and 150 team members. (Richard Blank)
Episode #251. I interview Richard Blank, the Founder, and CEO of Costa Rica’s Call Center based in San Jose, Costa Rica. Richard has set up his own business to help entrepreneurs enhance and maintain good communication with their clients.
From working at his friend’s customer service company, Richard decided to leave his former job and build his own business to pursue new opportunities. Costa Rica’s Call Center was established in 2007 and has been running for over 15 years and has 150 FTEs.
Richard has said that growing a small business requires taking time to decompress yourself in order to maintain a healthy and balanced lifestyle that will help you perform well in the business. So he says, “If you are level and in control, throughout your day because a character is judged during the chaos.”
This Cast Covers:
Bilingual dedicated near shore to the United States call center.
Handling outbound sales, appointment setting lead generation, etc.
Giving people self-reliance and self-confidence to see the art and speech of communication.
Working at customer’s service center for 4 years.
Learning how to grow a stable business by being responsible.
Helping people enhance their communication skills.
Providing tips on how to attract more customers through good communication.
Helping entrepreneurs choose the best industry for them.
Learn the power of deep understanding and balance.
Growing with over 150 people in 15 years of growing the business.
Additional Resources:
Quotes:
“The most important thing is to become responsible.” —Richard Blank
“Coaching is about your balance.” —Richard Blank
“Choose an industry that’s extremely lucrative.” —Richard Blank
“Success is fulfilling personal goals.” —Richard Blank
“A character is judged during the chaos.” —Richard Blank
https://youtu.be/sIcG4N2h5X4
https://youtu.be/mutqHh9Zsvk
https://youtube.com/shorts/EvQTLwP-CwA
https://youtube.com/shorts/GvqkfbN2wOc
https://youtube.com/shorts/v0KjFaqWhP4
https://youtu.be/2egkgc0g1eQ
https://youtube.com/shorts/hsVeky_TGd0
https://youtube.com/shorts/VWUMCeMvr6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #growasmallbusiness
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center employee so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Grow a Small Business Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Grow a Small Business Podcast. How to achieve satisfaction despite the pressure with Richard Blank.
Our weekly 30 minute podcast helps you, a small business owner with 5 to 30 team members, take your company to the next level. The Grow A Small Business community, weekly cast, blog and leadership email supports leaders get through the pain of growth. With insights, lessons learned, books and tools as well as habits these experienced small business owners suggest you develop, our interviews unearth tremendous value for anyone wanting to grow their business with less stress.
4+ years experience working at a customer service center, now helping entrepreneurs enhance good communication with clients through own call center company with 10+ M revenue and 150 team members. (Richard Blank)
Episode #251. I interview Richard Blank, the Founder, and CEO of Costa Rica’s Call Center based in San Jose, Costa Rica. Richard has set up his own business to help entrepreneurs enhance and maintain good communication with their clients.
From working at his friend’s customer service company, Richard decided to leave his former job and build his own business to pursue new opportunities. Costa Rica’s Call Center was established in 2007 and has been running for over 15 years and has 150 FTEs.
Richard has said that growing a small business requires taking time to decompress yourself in order to maintain a healthy and balanced lifestyle that will help you perform well in the business. So he says, “If you are level and in control, throughout your day because a character is judged during the chaos.”
This Cast Covers:
Bilingual dedicated near shore to the United States call center.
Handling outbound sales, appointment setting lead generation, etc.
Giving people self-reliance and self-confidence to see the art and speech of communication.
Working at customer’s service center for 4 years.
Learning how to grow a stable business by being responsible.
Helping people enhance their communication skills.
Providing tips on how to attract more customers through good communication.
Helping entrepreneurs choose the best industry for them.
Learn the power of deep understanding and balance.
Growing with over 150 people in 15 years of growing the business.
Additional Resources:
Quotes:
“The most important thing is to become responsible.” —Richard Blank
“Coaching is about your balance.” —Richard Blank
“Choose an industry that’s extremely lucrative.” —Richard Blank
“Success is fulfilling personal goals.” —Richard Blank
“A character is judged during the chaos.” —Richard Blank
https://youtu.be/sIcG4N2h5X4
https://youtu.be/mutqHh9Zsvk
https://youtube.com/shorts/EvQTLwP-CwA
https://youtube.com/shorts/GvqkfbN2wOc
https://youtube.com/shorts/v0KjFaqWhP4
https://youtu.be/2egkgc0g1eQ
https://youtube.com/shorts/hsVeky_TGd0
https://youtube.com/shorts/VWUMCeMvr6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #growasmallbusiness
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center employee so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Grow a Small Business Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Global Marketing show featuring Wendy MacKenzie Pease. Telesales interview with Richard Blank
The podcast for global marketers to hear experts talk about opportunities and challenges in increasing multilingual lead gen and revenue. Explore the highs and lows and then delve into best practices for strategies, technologies, processes and quality for translation, transcreation, localization and more.
Rapport International provides written translation, spoken interpretation and multilingual communication services for local and global companies. What makes them different? With their 100% satisfaction guarantee, expert advice and devotion to people-first communication, you get the highest quality results every time, so you can thrive in your market.
Yet, as the conversation continues, he explains how learning to read micro expressions and body language can help you understand what’s going on even if you don’t speak the language.
Richard Blank, CEO of the Costa Rica’s Call Center regales stories about pinball machines, jukeboxes, and how empathy all contributed to building a successful culture for his business.
The Global Marketing Show. Telemarketers and Jukeboxes in Costa Rica. Episode 84 with Richard Blank.
We also discuss criteria to look at when thinking about off-shoring or near-shoring for employees.
https://youtu.be/wpEJf62C4Gg?si=PVjsKBe5ndYaPzJQ
https://youtu.be/VXWDLaELTDw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
#WendyMacKenziePease #theglobalmarketingshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Wendy MacKenzie Pease, the global marketing show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Improving Global Communications Since 1987
Proven results – With a global reach, Rapport International provides high-quality, culturally relevant multilingual communications – written translation, spoken interpretation, and global marketing strategy services –designed to connect you with your target audience.
Wendy MacKenzie Pease
Author, Host, Speaker, Translation & Interpretation Expert – Wendy is passionate about connecting people across languages and cultures. While living around the world – in Mexico, Taiwan, the Philippines, and the US – she fell in love with the richness of international cultures and came to understand that we are all human, no matter the language we speak.
Connecting people is her superpower!
Wendy MacKenzie Pease is the owner and President of Rapport International, a Boston-based translation and interpretation services company specializing in global marketing, medical, government, legal, and pharmaceutical/biotech translations. Throughout her career, she has worked with hundreds of companies to help them communicate across more than 200 languages and cultures.
Wendy is a creative entrepreneur with an MBA from the Tuck School of Business at Dartmouth College and a BA in Foreign Service & International Politics from Penn State. Her expertise in international relations comes from working in several international and global marketing roles and years living abroad.
A frequent speaker, writer, trainer, advisor, and avid world traveler, she is the author of The Language of Global Marketing and hosts The Global Marketing Show podcast, where experts share their life-changing experiences and real-world advice for managing the opportunities and challenges of global business.
Wendy is a board member of the Boston chapter of the Entrepreneurs’ Organization (EO Boston) and the Greater Boston Convention & Visitors Bureau, co-moderator of the Soft Land Partners’ Northeast chapter, and a graduate of the Goldman Sachs 10KSB program at Babson College.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
The Global Marketing show featuring Wendy MacKenzie Pease. Telesales interview with Richard Blank
The podcast for global marketers to hear experts talk about opportunities and challenges in increasing multilingual lead gen and revenue. Explore the highs and lows and then delve into best practices for strategies, technologies, processes and quality for translation, transcreation, localization and more.
Rapport International provides written translation, spoken interpretation and multilingual communication services for local and global companies. What makes them different? With their 100% satisfaction guarantee, expert advice and devotion to people-first communication, you get the highest quality results every time, so you can thrive in your market.
Yet, as the conversation continues, he explains how learning to read micro expressions and body language can help you understand what’s going on even if you don’t speak the language.
Richard Blank, CEO of the Costa Rica’s Call Center regales stories about pinball machines, jukeboxes, and how empathy all contributed to building a successful culture for his business.
The Global Marketing Show. Telemarketers and Jukeboxes in Costa Rica. Episode 84 with Richard Blank.
We also discuss criteria to look at when thinking about off-shoring or near-shoring for employees.
https://youtu.be/wpEJf62C4Gg?si=PVjsKBe5ndYaPzJQ
https://youtu.be/VXWDLaELTDw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
#WendyMacKenziePease #theglobalmarketingshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Wendy MacKenzie Pease, the global marketing show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Improving Global Communications Since 1987
Proven results – With a global reach, Rapport International provides high-quality, culturally relevant multilingual communications – written translation, spoken interpretation, and global marketing strategy services –designed to connect you with your target audience.
Wendy MacKenzie Pease
Author, Host, Speaker, Translation & Interpretation Expert – Wendy is passionate about connecting people across languages and cultures. While living around the world – in Mexico, Taiwan, the Philippines, and the US – she fell in love with the richness of international cultures and came to understand that we are all human, no matter the language we speak.
Connecting people is her superpower!
Wendy MacKenzie Pease is the owner and President of Rapport International, a Boston-based translation and interpretation services company specializing in global marketing, medical, government, legal, and pharmaceutical/biotech translations. Throughout her career, she has worked with hundreds of companies to help them communicate across more than 200 languages and cultures.
Wendy is a creative entrepreneur with an MBA from the Tuck School of Business at Dartmouth College and a BA in Foreign Service & International Politics from Penn State. Her expertise in international relations comes from working in several international and global marketing roles and years living abroad.
A frequent speaker, writer, trainer, advisor, and avid world traveler, she is the author of The Language of Global Marketing and hosts The Global Marketing Show podcast, where experts share their life-changing experiences and real-world advice for managing the opportunities and challenges of global business.
Wendy is a board member of the Boston chapter of the Entrepreneurs’ Organization (EO Boston) and the Greater Boston Convention & Visitors Bureau, co-moderator of the Soft Land Partners’ Northeast chapter, and a graduate of the Goldman Sachs 10KSB program at Babson College.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
The Global Marketing show featuring Wendy MacKenzie Pease. Telesales interview with Richard Blank
The podcast for global marketers to hear experts talk about opportunities and challenges in increasing multilingual lead gen and revenue. Explore the highs and lows and then delve into best practices for strategies, technologies, processes and quality for translation, transcreation, localization and more.
Rapport International provides written translation, spoken interpretation and multilingual communication services for local and global companies. What makes them different? With their 100% satisfaction guarantee, expert advice and devotion to people-first communication, you get the highest quality results every time, so you can thrive in your market.
Yet, as the conversation continues, he explains how learning to read micro expressions and body language can help you understand what’s going on even if you don’t speak the language.
Richard Blank, CEO of the Costa Rica’s Call Center regales stories about pinball machines, jukeboxes, and how empathy all contributed to building a successful culture for his business.
The Global Marketing Show. Telemarketers and Jukeboxes in Costa Rica. Episode 84 with Richard Blank.
We also discuss criteria to look at when thinking about off-shoring or near-shoring for employees.
https://youtu.be/wpEJf62C4Gg?si=PVjsKBe5ndYaPzJQ
https://youtu.be/VXWDLaELTDw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
#WendyMacKenziePease #theglobalmarketingshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Wendy MacKenzie Pease, the global marketing show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Improving Global Communications Since 1987
Proven results – With a global reach, Rapport International provides high-quality, culturally relevant multilingual communications – written translation, spoken interpretation, and global marketing strategy services –designed to connect you with your target audience.
Wendy MacKenzie Pease
Author, Host, Speaker, Translation & Interpretation Expert – Wendy is passionate about connecting people across languages and cultures. While living around the world – in Mexico, Taiwan, the Philippines, and the US – she fell in love with the richness of international cultures and came to understand that we are all human, no matter the language we speak.
Connecting people is her superpower!
Wendy MacKenzie Pease is the owner and President of Rapport International, a Boston-based translation and interpretation services company specializing in global marketing, medical, government, legal, and pharmaceutical/biotech translations. Throughout her career, she has worked with hundreds of companies to help them communicate across more than 200 languages and cultures.
Wendy is a creative entrepreneur with an MBA from the Tuck School of Business at Dartmouth College and a BA in Foreign Service & International Politics from Penn State. Her expertise in international relations comes from working in several international and global marketing roles and years living abroad.
A frequent speaker, writer, trainer, advisor, and avid world traveler, she is the author of The Language of Global Marketing and hosts The Global Marketing Show podcast, where experts share their life-changing experiences and real-world advice for managing the opportunities and challenges of global business.
Wendy is a board member of the Boston chapter of the Entrepreneurs’ Organization (EO Boston) and the Greater Boston Convention & Visitors Bureau, co-moderator of the Soft Land Partners’ Northeast chapter, and a graduate of the Goldman Sachs 10KSB program at Babson College.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
The Global Marketing show featuring Wendy MacKenzie Pease. Telesales interview with Richard Blank
The podcast for global marketers to hear experts talk about opportunities and challenges in increasing multilingual lead gen and revenue. Explore the highs and lows and then delve into best practices for strategies, technologies, processes and quality for translation, transcreation, localization and more.
Rapport International provides written translation, spoken interpretation and multilingual communication services for local and global companies. What makes them different? With their 100% satisfaction guarantee, expert advice and devotion to people-first communication, you get the highest quality results every time, so you can thrive in your market.
Yet, as the conversation continues, he explains how learning to read micro expressions and body language can help you understand what’s going on even if you don’t speak the language.
Richard Blank, CEO of the Costa Rica’s Call Center regales stories about pinball machines, jukeboxes, and how empathy all contributed to building a successful culture for his business.
The Global Marketing Show. Telemarketers and Jukeboxes in Costa Rica. Episode 84 with Richard Blank.
We also discuss criteria to look at when thinking about off-shoring or near-shoring for employees.
https://youtu.be/wpEJf62C4Gg?si=PVjsKBe5ndYaPzJQ
https://youtu.be/VXWDLaELTDw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
#WendyMacKenziePease #theglobalmarketingshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Wendy MacKenzie Pease, the global marketing show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Improving Global Communications Since 1987
Proven results – With a global reach, Rapport International provides high-quality, culturally relevant multilingual communications – written translation, spoken interpretation, and global marketing strategy services –designed to connect you with your target audience.
Wendy MacKenzie Pease
Author, Host, Speaker, Translation & Interpretation Expert – Wendy is passionate about connecting people across languages and cultures. While living around the world – in Mexico, Taiwan, the Philippines, and the US – she fell in love with the richness of international cultures and came to understand that we are all human, no matter the language we speak.
Connecting people is her superpower!
Wendy MacKenzie Pease is the owner and President of Rapport International, a Boston-based translation and interpretation services company specializing in global marketing, medical, government, legal, and pharmaceutical/biotech translations. Throughout her career, she has worked with hundreds of companies to help them communicate across more than 200 languages and cultures.
Wendy is a creative entrepreneur with an MBA from the Tuck School of Business at Dartmouth College and a BA in Foreign Service & International Politics from Penn State. Her expertise in international relations comes from working in several international and global marketing roles and years living abroad.
A frequent speaker, writer, trainer, advisor, and avid world traveler, she is the author of The Language of Global Marketing and hosts The Global Marketing Show podcast, where experts share their life-changing experiences and real-world advice for managing the opportunities and challenges of global business.
Wendy is a board member of the Boston chapter of the Entrepreneurs’ Organization (EO Boston) and the Greater Boston Convention & Visitors Bureau, co-moderator of the Soft Land Partners’ Northeast chapter, and a graduate of the Goldman Sachs 10KSB program at Babson College.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
The Global Marketing show featuring Wendy MacKenzie Pease. Telesales interview with Richard Blank
The podcast for global marketers to hear experts talk about opportunities and challenges in increasing multilingual lead gen and revenue. Explore the highs and lows and then delve into best practices for strategies, technologies, processes and quality for translation, transcreation, localization and more.
Rapport International provides written translation, spoken interpretation and multilingual communication services for local and global companies. What makes them different? With their 100% satisfaction guarantee, expert advice and devotion to people-first communication, you get the highest quality results every time, so you can thrive in your market.
Yet, as the conversation continues, he explains how learning to read micro expressions and body language can help you understand what’s going on even if you don’t speak the language.
Richard Blank, CEO of the Costa Rica’s Call Center regales stories about pinball machines, jukeboxes, and how empathy all contributed to building a successful culture for his business.
The Global Marketing Show. Telemarketers and Jukeboxes in Costa Rica. Episode 84 with Richard Blank.
We also discuss criteria to look at when thinking about off-shoring or near-shoring for employees.
https://youtu.be/wpEJf62C4Gg?si=PVjsKBe5ndYaPzJQ
https://youtu.be/VXWDLaELTDw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
#WendyMacKenziePease #theglobalmarketingshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Wendy MacKenzie Pease, the global marketing show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Improving Global Communications Since 1987
Proven results – With a global reach, Rapport International provides high-quality, culturally relevant multilingual communications – written translation, spoken interpretation, and global marketing strategy services –designed to connect you with your target audience.
Wendy MacKenzie Pease
Author, Host, Speaker, Translation & Interpretation Expert – Wendy is passionate about connecting people across languages and cultures. While living around the world – in Mexico, Taiwan, the Philippines, and the US – she fell in love with the richness of international cultures and came to understand that we are all human, no matter the language we speak.
Connecting people is her superpower!
Wendy MacKenzie Pease is the owner and President of Rapport International, a Boston-based translation and interpretation services company specializing in global marketing, medical, government, legal, and pharmaceutical/biotech translations. Throughout her career, she has worked with hundreds of companies to help them communicate across more than 200 languages and cultures.
Wendy is a creative entrepreneur with an MBA from the Tuck School of Business at Dartmouth College and a BA in Foreign Service & International Politics from Penn State. Her expertise in international relations comes from working in several international and global marketing roles and years living abroad.
A frequent speaker, writer, trainer, advisor, and avid world traveler, she is the author of The Language of Global Marketing and hosts The Global Marketing Show podcast, where experts share their life-changing experiences and real-world advice for managing the opportunities and challenges of global business.
Wendy is a board member of the Boston chapter of the Entrepreneurs’ Organization (EO Boston) and the Greater Boston Convention & Visitors Bureau, co-moderator of the Soft Land Partners’ Northeast chapter, and a graduate of the Goldman Sachs 10KSB program at Babson College.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
The Global Marketing show featuring Wendy MacKenzie Pease. Telesales interview with Richard Blank
The podcast for global marketers to hear experts talk about opportunities and challenges in increasing multilingual lead gen and revenue. Explore the highs and lows and then delve into best practices for strategies, technologies, processes and quality for translation, transcreation, localization and more.
Rapport International provides written translation, spoken interpretation and multilingual communication services for local and global companies. What makes them different? With their 100% satisfaction guarantee, expert advice and devotion to people-first communication, you get the highest quality results every time, so you can thrive in your market.
Yet, as the conversation continues, he explains how learning to read micro expressions and body language can help you understand what’s going on even if you don’t speak the language.
Richard Blank, CEO of the Costa Rica’s Call Center regales stories about pinball machines, jukeboxes, and how empathy all contributed to building a successful culture for his business.
The Global Marketing Show. Telemarketers and Jukeboxes in Costa Rica. Episode 84 with Richard Blank.
We also discuss criteria to look at when thinking about off-shoring or near-shoring for employees.
https://youtu.be/wpEJf62C4Gg?si=PVjsKBe5ndYaPzJQ
https://youtu.be/VXWDLaELTDw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
#WendyMacKenziePease #theglobalmarketingshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Wendy MacKenzie Pease, the global marketing show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Improving Global Communications Since 1987
Proven results – With a global reach, Rapport International provides high-quality, culturally relevant multilingual communications – written translation, spoken interpretation, and global marketing strategy services –designed to connect you with your target audience.
Wendy MacKenzie Pease
Author, Host, Speaker, Translation & Interpretation Expert – Wendy is passionate about connecting people across languages and cultures. While living around the world – in Mexico, Taiwan, the Philippines, and the US – she fell in love with the richness of international cultures and came to understand that we are all human, no matter the language we speak.
Connecting people is her superpower!
Wendy MacKenzie Pease is the owner and President of Rapport International, a Boston-based translation and interpretation services company specializing in global marketing, medical, government, legal, and pharmaceutical/biotech translations. Throughout her career, she has worked with hundreds of companies to help them communicate across more than 200 languages and cultures.
Wendy is a creative entrepreneur with an MBA from the Tuck School of Business at Dartmouth College and a BA in Foreign Service & International Politics from Penn State. Her expertise in international relations comes from working in several international and global marketing roles and years living abroad.
A frequent speaker, writer, trainer, advisor, and avid world traveler, she is the author of The Language of Global Marketing and hosts The Global Marketing Show podcast, where experts share their life-changing experiences and real-world advice for managing the opportunities and challenges of global business.
Wendy is a board member of the Boston chapter of the Entrepreneurs’ Organization (EO Boston) and the Greater Boston Convention & Visitors Bureau, co-moderator of the Soft Land Partners’ Northeast chapter, and a graduate of the Goldman Sachs 10KSB program at Babson College.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Welcome to "Fire your Boss Fridays" with Lisa Hart and Chad Passa. Special CEO guest Richard Blank.
Welcome to "Fire your Boss Fridays"
Our mission is to:
Help you discover new knowledge with the help of our special guests, who will teach you how to launch, manage, and grow your business.
Inspire you to take control of your destiny, steal your life back, fire your boss, and live a life full of purpose.
Bring you entertainment through captivating stories of our guests who have successfully fired their bosses!
You'll hear about the highs and lows of running a business and celebrate the victories of these inspiring entrepreneurs.
https://youtu.be/gRQ_cc9JVv8
https://youtu.be/j0PeLXCXloI
https://youtu.be/MTbTUbtCmJg
https://youtu.be/G6RZ5Xt-swQ
https://youtu.be/oMo1_pTu1xo
https://youtu.be/pTx-7a81H4U
https://youtu.be/foc-9TiqjE0
https://youtu.be/MUWBI0hAOx8
https://youtu.be/5ixIqWLq7mg
https://youtu.be/dx_paGXRe1M
https://youtu.be/RfJddDQ6dRs
https://youtu.be/kS2MCV93C3s
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
Fire your Boss Fridays, Lisa Hart, Chad Passa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#FireyourBossFridays #LisaHart #ChadPassa #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
A Transformative Year in Europe
Thank you for bringing that up. That was the best year of my life. I went to college for five years, right? So this was my junior year, then I did senior, super senior. So I went to Europe the fall of 93 through 94. And I stayed in Europe during Christmas break. I didn't come home. So I was there for 11 months. I was 21 at the time, and I lived in Spain. I started off in El Porto de Santa Maria, which is right next to Cadiz, one of the famous ships, the Santa Maria from Columbus. Then I went to Madrid, then I toured Europe, and then I came back to Sevilla. But when I was in Europe, I went as far east as Prague, far south as Corfu in Greece at the Pink Palace. You know I went to Amsterdam. I was also in Tangier, Morocco. But here's the skinny-diny, right? I'm 21 years old, couple grand in my pocket, Euro pass, and a backpack. I couldn't call home. This was a collect call at least once a week or a postcard, so I disappeared. But here's what I realized. The parties were there. I mean, all day, every day. But instead of going to the party at 12, 1 or 2 o'clock, I would get up early to go to the ruins, go to the museums, do something.
Figuring Out the Secret Sauce in Communication
But these are golden nuggets. I mean, like I said, I've done my fair share of phone calls and communication studies as well. What you're talking about, Richard, you're right. You it is absolutely clear. You have listened to tens of thousands of calls and analyzed them and found the patterns. Right. There is no question in my mind, my man, the way that you laid it out so eloquently, I just felt like an infant in communication because, I mean, it was well executed. And I think it's really, really cool that that exists and that to find that purity, I think you found it, man. So if anything, you figured out the secret sauce.
Imagination and Innocence: Keys to Future Entrepreneurs
And I think we can not push them into adulthood or to maturity or stress too fast. They don't need to lose their innocence. And still create power and strength right through this. You're creating power and strength, right? Through imagination, play, and innocence. And diversity. All day. Because like you said, the canoe metaphor that you used I think was amazing because... Well, when the canoe starts going sideways, I don't care how many books you read or what information you know, you're going to have to pull on and pull from that amazing imagination and make this work. And I think you will be building the next generation of entrepreneurs with those books. For sure, because that is the rapids that we navigate as entrepreneurs every single day. And in all cases, but definitely as entrepreneurs, for sure.
Reflections on Wisdom and the Telemarketing Industry
I'm the elder around the fireside now telling tales and giving wisdom. And so to me, it was important. You've been to Costa Rica with your wife so many times. You love it here. And you know what it's like to be a guest in the country. And so since I was given such positive reinforcement, it felt right. And since English is my native tongue, I had that sort of leverage. But then again, I could use it to make a career. Do I love this industry? Some parts of it. I enjoy the art of speech. I enjoy the technology. I can't stand the attrition rates. or what Hollywood does to glamorize telemarketing call centers. And there's a lot of misconceptions. And also, you know, it's a grind. The industry can burn people out.
Selling Candy and Life Lessons in a Creepy Van
No, I made a dollar a box. I mean, this guy, and I don't tell this story often, but his name was Ruby. He had a gray van with no windows, the short Chevy van to the creepy one. That sounds so shady. And my mom, I was like, I swear I was 14 maybe. My mom would let me leave with this guy for four hours a night on school nights. And sell candy. and sell caricatures. I did that for East Abington Little League, a box of 100 back in the late 70s. I would knock on the door back and ride on Abington, dollar a thing for the uniforms, but good for you. Well, you're okay now, so obviously nothing bad happened, but for 14 years old, they probably loved you. They probably bought two candy bars. They must have. I did something right, man, but I was just doing it, right? And thanks for asking, by the way. Share a little bit about me, but that particular part of my life, I never thought it would have the impact that it did. It surprised me later on. In fact, surprised me so much, I just had this epiphany, and then I decided to put it on my LinkedIn as one of my jobs.
Straight Shooter: The Basics of Successful Communication
A lot of the times, I like to not be a devil's advocate, but let's be a straight shooter. If somebody only has 400 phone numbers, that's not enough to last the month. Maybe they don't have a script. Maybe the tone of their script is too aggressive. There's no rebuttals in case someone asks a question. No email template, no voicemail template, no pipeline. So I'm going to say, yo, bodies, I mean, this is where we're beginning. And so a lot of the times, it's really working backwards.
Unique Training Methods Using Arcade and Storytelling
I start with dessert first and you know what your favorite class was back in the day. It was recess. Let's call a spade a spade. You were kind enough to mention my, my pastime and my collection of antique pinball machines and retro arcade machines. And so what I like to do prior to the first training class is to have the dozen agents out there in the arcade playing pinball with one another in air hockey. It can reduce their stress. They start bonding through play. They make friends. And then when they're in the training room, they're now contributing more than just absorbing. And I try to do checkpoints with people. I like the triple gun trainings. Just don't give me an answer back, Chad. I'm going to expect you to stand up in front of the class, hold your paper in the left, use your right hand because of illustrators. It gives you another 15% of expression and helps you with your pausing and pacing. And I'm just trying to triple building confidence. But I got something even better for you. When people come in prior to working at the company, they fill out a resume, OK? And they put in all the bells and whistles. But man, that's what everybody does. So I'm going to say, Chad, why don't you turn the paper over and give me three paragraphs of a coming of age moment. I want to see your grammar, your vocabulary in English. I also want to see when you beat up a bully or if you saved a kitten out of a tree or if you happen to do both in one day. Why do I do this? Because I want to see depth. I also want to make a nickname for you. And also on a rainy Wednesday, I want to tell you that you're the kitty saving champ just to give you that second wind and remind you of where you are and where you're going. And so I can separate a lot of people that want to be promoted immediately without showing any sort of merit. I would prefer to have people without any bad habits. They could speak the English. They just don't know a predictive dialer or a CRM. I can teach that in five minutes.
Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Welcome to "Fire your Boss Fridays" with Lisa Hart and Chad Passa. Special CEO guest Richard Blank.
Welcome to "Fire your Boss Fridays"
Our mission is to:
Help you discover new knowledge with the help of our special guests, who will teach you how to launch, manage, and grow your business.
Inspire you to take control of your destiny, steal your life back, fire your boss, and live a life full of purpose.
Bring you entertainment through captivating stories of our guests who have successfully fired their bosses!
You'll hear about the highs and lows of running a business and celebrate the victories of these inspiring entrepreneurs.
https://youtu.be/gRQ_cc9JVv8
https://youtu.be/j0PeLXCXloI
https://youtu.be/MTbTUbtCmJg
https://youtu.be/G6RZ5Xt-swQ
https://youtu.be/oMo1_pTu1xo
https://youtu.be/pTx-7a81H4U
https://youtu.be/foc-9TiqjE0
https://youtu.be/MUWBI0hAOx8
https://youtu.be/5ixIqWLq7mg
https://youtu.be/dx_paGXRe1M
https://youtu.be/RfJddDQ6dRs
https://youtu.be/kS2MCV93C3s
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
Fire your Boss Fridays, Lisa Hart, Chad Passa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#FireyourBossFridays #LisaHart #ChadPassa #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
A Transformative Year in Europe
Thank you for bringing that up. That was the best year of my life. I went to college for five years, right? So this was my junior year, then I did senior, super senior. So I went to Europe the fall of 93 through 94. And I stayed in Europe during Christmas break. I didn't come home. So I was there for 11 months. I was 21 at the time, and I lived in Spain. I started off in El Porto de Santa Maria, which is right next to Cadiz, one of the famous ships, the Santa Maria from Columbus. Then I went to Madrid, then I toured Europe, and then I came back to Sevilla. But when I was in Europe, I went as far east as Prague, far south as Corfu in Greece at the Pink Palace. You know I went to Amsterdam. I was also in Tangier, Morocco. But here's the skinny-diny, right? I'm 21 years old, couple grand in my pocket, Euro pass, and a backpack. I couldn't call home. This was a collect call at least once a week or a postcard, so I disappeared. But here's what I realized. The parties were there. I mean, all day, every day. But instead of going to the party at 12, 1 or 2 o'clock, I would get up early to go to the ruins, go to the museums, do something.
Figuring Out the Secret Sauce in Communication
But these are golden nuggets. I mean, like I said, I've done my fair share of phone calls and communication studies as well. What you're talking about, Richard, you're right. You it is absolutely clear. You have listened to tens of thousands of calls and analyzed them and found the patterns. Right. There is no question in my mind, my man, the way that you laid it out so eloquently, I just felt like an infant in communication because, I mean, it was well executed. And I think it's really, really cool that that exists and that to find that purity, I think you found it, man. So if anything, you figured out the secret sauce.
Imagination and Innocence: Keys to Future Entrepreneurs
And I think we can not push them into adulthood or to maturity or stress too fast. They don't need to lose their innocence. And still create power and strength right through this. You're creating power and strength, right? Through imagination, play, and innocence. And diversity. All day. Because like you said, the canoe metaphor that you used I think was amazing because... Well, when the canoe starts going sideways, I don't care how many books you read or what information you know, you're going to have to pull on and pull from that amazing imagination and make this work. And I think you will be building the next generation of entrepreneurs with those books. For sure, because that is the rapids that we navigate as entrepreneurs every single day. And in all cases, but definitely as entrepreneurs, for sure.
Reflections on Wisdom and the Telemarketing Industry
I'm the elder around the fireside now telling tales and giving wisdom. And so to me, it was important. You've been to Costa Rica with your wife so many times. You love it here. And you know what it's like to be a guest in the country. And so since I was given such positive reinforcement, it felt right. And since English is my native tongue, I had that sort of leverage. But then again, I could use it to make a career. Do I love this industry? Some parts of it. I enjoy the art of speech. I enjoy the technology. I can't stand the attrition rates. or what Hollywood does to glamorize telemarketing call centers. And there's a lot of misconceptions. And also, you know, it's a grind. The industry can burn people out.
Selling Candy and Life Lessons in a Creepy Van
No, I made a dollar a box. I mean, this guy, and I don't tell this story often, but his name was Ruby. He had a gray van with no windows, the short Chevy van to the creepy one. That sounds so shady. And my mom, I was like, I swear I was 14 maybe. My mom would let me leave with this guy for four hours a night on school nights. And sell candy. and sell caricatures. I did that for East Abington Little League, a box of 100 back in the late 70s. I would knock on the door back and ride on Abington, dollar a thing for the uniforms, but good for you. Well, you're okay now, so obviously nothing bad happened, but for 14 years old, they probably loved you. They probably bought two candy bars. They must have. I did something right, man, but I was just doing it, right? And thanks for asking, by the way. Share a little bit about me, but that particular part of my life, I never thought it would have the impact that it did. It surprised me later on. In fact, surprised me so much, I just had this epiphany, and then I decided to put it on my LinkedIn as one of my jobs.
Straight Shooter: The Basics of Successful Communication
A lot of the times, I like to not be a devil's advocate, but let's be a straight shooter. If somebody only has 400 phone numbers, that's not enough to last the month. Maybe they don't have a script. Maybe the tone of their script is too aggressive. There's no rebuttals in case someone asks a question. No email template, no voicemail template, no pipeline. So I'm going to say, yo, bodies, I mean, this is where we're beginning. And so a lot of the times, it's really working backwards.
Unique Training Methods Using Arcade and Storytelling
I start with dessert first and you know what your favorite class was back in the day. It was recess. Let's call a spade a spade. You were kind enough to mention my, my pastime and my collection of antique pinball machines and retro arcade machines. And so what I like to do prior to the first training class is to have the dozen agents out there in the arcade playing pinball with one another in air hockey. It can reduce their stress. They start bonding through play. They make friends. And then when they're in the training room, they're now contributing more than just absorbing. And I try to do checkpoints with people. I like the triple gun trainings. Just don't give me an answer back, Chad. I'm going to expect you to stand up in front of the class, hold your paper in the left, use your right hand because of illustrators. It gives you another 15% of expression and helps you with your pausing and pacing. And I'm just trying to triple building confidence. But I got something even better for you. When people come in prior to working at the company, they fill out a resume, OK? And they put in all the bells and whistles. But man, that's what everybody does. So I'm going to say, Chad, why don't you turn the paper over and give me three paragraphs of a coming of age moment. I want to see your grammar, your vocabulary in English. I also want to see when you beat up a bully or if you saved a kitten out of a tree or if you happen to do both in one day. Why do I do this? Because I want to see depth. I also want to make a nickname for you. And also on a rainy Wednesday, I want to tell you that you're the kitty saving champ just to give you that second wind and remind you of where you are and where you're going. And so I can separate a lot of people that want to be promoted immediately without showing any sort of merit. I would prefer to have people without any bad habits. They could speak the English. They just don't know a predictive dialer or a CRM. I can teach that in five minutes.
Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Welcome to "Fire your Boss Fridays" with Lisa Hart and Chad Passa. Special CEO guest Richard Blank.
Welcome to "Fire your Boss Fridays"
Our mission is to:
Help you discover new knowledge with the help of our special guests, who will teach you how to launch, manage, and grow your business.
Inspire you to take control of your destiny, steal your life back, fire your boss, and live a life full of purpose.
Bring you entertainment through captivating stories of our guests who have successfully fired their bosses!
You'll hear about the highs and lows of running a business and celebrate the victories of these inspiring entrepreneurs.
https://youtu.be/gRQ_cc9JVv8
https://youtu.be/j0PeLXCXloI
https://youtu.be/MTbTUbtCmJg
https://youtu.be/G6RZ5Xt-swQ
https://youtu.be/oMo1_pTu1xo
https://youtu.be/pTx-7a81H4U
https://youtu.be/foc-9TiqjE0
https://youtu.be/MUWBI0hAOx8
https://youtu.be/5ixIqWLq7mg
https://youtu.be/dx_paGXRe1M
https://youtu.be/RfJddDQ6dRs
https://youtu.be/kS2MCV93C3s
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
Fire your Boss Fridays, Lisa Hart, Chad Passa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#FireyourBossFridays #LisaHart #ChadPassa #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
A Transformative Year in Europe
Thank you for bringing that up. That was the best year of my life. I went to college for five years, right? So this was my junior year, then I did senior, super senior. So I went to Europe the fall of 93 through 94. And I stayed in Europe during Christmas break. I didn't come home. So I was there for 11 months. I was 21 at the time, and I lived in Spain. I started off in El Porto de Santa Maria, which is right next to Cadiz, one of the famous ships, the Santa Maria from Columbus. Then I went to Madrid, then I toured Europe, and then I came back to Sevilla. But when I was in Europe, I went as far east as Prague, far south as Corfu in Greece at the Pink Palace. You know I went to Amsterdam. I was also in Tangier, Morocco. But here's the skinny-diny, right? I'm 21 years old, couple grand in my pocket, Euro pass, and a backpack. I couldn't call home. This was a collect call at least once a week or a postcard, so I disappeared. But here's what I realized. The parties were there. I mean, all day, every day. But instead of going to the party at 12, 1 or 2 o'clock, I would get up early to go to the ruins, go to the museums, do something.
Figuring Out the Secret Sauce in Communication
But these are golden nuggets. I mean, like I said, I've done my fair share of phone calls and communication studies as well. What you're talking about, Richard, you're right. You it is absolutely clear. You have listened to tens of thousands of calls and analyzed them and found the patterns. Right. There is no question in my mind, my man, the way that you laid it out so eloquently, I just felt like an infant in communication because, I mean, it was well executed. And I think it's really, really cool that that exists and that to find that purity, I think you found it, man. So if anything, you figured out the secret sauce.
Imagination and Innocence: Keys to Future Entrepreneurs
And I think we can not push them into adulthood or to maturity or stress too fast. They don't need to lose their innocence. And still create power and strength right through this. You're creating power and strength, right? Through imagination, play, and innocence. And diversity. All day. Because like you said, the canoe metaphor that you used I think was amazing because... Well, when the canoe starts going sideways, I don't care how many books you read or what information you know, you're going to have to pull on and pull from that amazing imagination and make this work. And I think you will be building the next generation of entrepreneurs with those books. For sure, because that is the rapids that we navigate as entrepreneurs every single day. And in all cases, but definitely as entrepreneurs, for sure.
Reflections on Wisdom and the Telemarketing Industry
I'm the elder around the fireside now telling tales and giving wisdom. And so to me, it was important. You've been to Costa Rica with your wife so many times. You love it here. And you know what it's like to be a guest in the country. And so since I was given such positive reinforcement, it felt right. And since English is my native tongue, I had that sort of leverage. But then again, I could use it to make a career. Do I love this industry? Some parts of it. I enjoy the art of speech. I enjoy the technology. I can't stand the attrition rates. or what Hollywood does to glamorize telemarketing call centers. And there's a lot of misconceptions. And also, you know, it's a grind. The industry can burn people out.
Selling Candy and Life Lessons in a Creepy Van
No, I made a dollar a box. I mean, this guy, and I don't tell this story often, but his name was Ruby. He had a gray van with no windows, the short Chevy van to the creepy one. That sounds so shady. And my mom, I was like, I swear I was 14 maybe. My mom would let me leave with this guy for four hours a night on school nights. And sell candy. and sell caricatures. I did that for East Abington Little League, a box of 100 back in the late 70s. I would knock on the door back and ride on Abington, dollar a thing for the uniforms, but good for you. Well, you're okay now, so obviously nothing bad happened, but for 14 years old, they probably loved you. They probably bought two candy bars. They must have. I did something right, man, but I was just doing it, right? And thanks for asking, by the way. Share a little bit about me, but that particular part of my life, I never thought it would have the impact that it did. It surprised me later on. In fact, surprised me so much, I just had this epiphany, and then I decided to put it on my LinkedIn as one of my jobs.
Straight Shooter: The Basics of Successful Communication
A lot of the times, I like to not be a devil's advocate, but let's be a straight shooter. If somebody only has 400 phone numbers, that's not enough to last the month. Maybe they don't have a script. Maybe the tone of their script is too aggressive. There's no rebuttals in case someone asks a question. No email template, no voicemail template, no pipeline. So I'm going to say, yo, bodies, I mean, this is where we're beginning. And so a lot of the times, it's really working backwards.
Unique Training Methods Using Arcade and Storytelling
I start with dessert first and you know what your favorite class was back in the day. It was recess. Let's call a spade a spade. You were kind enough to mention my, my pastime and my collection of antique pinball machines and retro arcade machines. And so what I like to do prior to the first training class is to have the dozen agents out there in the arcade playing pinball with one another in air hockey. It can reduce their stress. They start bonding through play. They make friends. And then when they're in the training room, they're now contributing more than just absorbing. And I try to do checkpoints with people. I like the triple gun trainings. Just don't give me an answer back, Chad. I'm going to expect you to stand up in front of the class, hold your paper in the left, use your right hand because of illustrators. It gives you another 15% of expression and helps you with your pausing and pacing. And I'm just trying to triple building confidence. But I got something even better for you. When people come in prior to working at the company, they fill out a resume, OK? And they put in all the bells and whistles. But man, that's what everybody does. So I'm going to say, Chad, why don't you turn the paper over and give me three paragraphs of a coming of age moment. I want to see your grammar, your vocabulary in English. I also want to see when you beat up a bully or if you saved a kitten out of a tree or if you happen to do both in one day. Why do I do this? Because I want to see depth. I also want to make a nickname for you. And also on a rainy Wednesday, I want to tell you that you're the kitty saving champ just to give you that second wind and remind you of where you are and where you're going. And so I can separate a lot of people that want to be promoted immediately without showing any sort of merit. I would prefer to have people without any bad habits. They could speak the English. They just don't know a predictive dialer or a CRM. I can teach that in five minutes.
Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Welcome to "Fire your Boss Fridays" with Lisa Hart and Chad Passa. Special CEO guest Richard Blank.
Welcome to "Fire your Boss Fridays"
Our mission is to:
Help you discover new knowledge with the help of our special guests, who will teach you how to launch, manage, and grow your business.
Inspire you to take control of your destiny, steal your life back, fire your boss, and live a life full of purpose.
Bring you entertainment through captivating stories of our guests who have successfully fired their bosses!
You'll hear about the highs and lows of running a business and celebrate the victories of these inspiring entrepreneurs.
https://youtu.be/gRQ_cc9JVv8
https://youtu.be/j0PeLXCXloI
https://youtu.be/MTbTUbtCmJg
https://youtu.be/G6RZ5Xt-swQ
https://youtu.be/oMo1_pTu1xo
https://youtu.be/pTx-7a81H4U
https://youtu.be/foc-9TiqjE0
https://youtu.be/MUWBI0hAOx8
https://youtu.be/5ixIqWLq7mg
https://youtu.be/dx_paGXRe1M
https://youtu.be/RfJddDQ6dRs
https://youtu.be/kS2MCV93C3s
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
Fire your Boss Fridays, Lisa Hart, Chad Passa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#FireyourBossFridays #LisaHart #ChadPassa #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
A Transformative Year in Europe
Thank you for bringing that up. That was the best year of my life. I went to college for five years, right? So this was my junior year, then I did senior, super senior. So I went to Europe the fall of 93 through 94. And I stayed in Europe during Christmas break. I didn't come home. So I was there for 11 months. I was 21 at the time, and I lived in Spain. I started off in El Porto de Santa Maria, which is right next to Cadiz, one of the famous ships, the Santa Maria from Columbus. Then I went to Madrid, then I toured Europe, and then I came back to Sevilla. But when I was in Europe, I went as far east as Prague, far south as Corfu in Greece at the Pink Palace. You know I went to Amsterdam. I was also in Tangier, Morocco. But here's the skinny-diny, right? I'm 21 years old, couple grand in my pocket, Euro pass, and a backpack. I couldn't call home. This was a collect call at least once a week or a postcard, so I disappeared. But here's what I realized. The parties were there. I mean, all day, every day. But instead of going to the party at 12, 1 or 2 o'clock, I would get up early to go to the ruins, go to the museums, do something.
Figuring Out the Secret Sauce in Communication
But these are golden nuggets. I mean, like I said, I've done my fair share of phone calls and communication studies as well. What you're talking about, Richard, you're right. You it is absolutely clear. You have listened to tens of thousands of calls and analyzed them and found the patterns. Right. There is no question in my mind, my man, the way that you laid it out so eloquently, I just felt like an infant in communication because, I mean, it was well executed. And I think it's really, really cool that that exists and that to find that purity, I think you found it, man. So if anything, you figured out the secret sauce.
Imagination and Innocence: Keys to Future Entrepreneurs
And I think we can not push them into adulthood or to maturity or stress too fast. They don't need to lose their innocence. And still create power and strength right through this. You're creating power and strength, right? Through imagination, play, and innocence. And diversity. All day. Because like you said, the canoe metaphor that you used I think was amazing because... Well, when the canoe starts going sideways, I don't care how many books you read or what information you know, you're going to have to pull on and pull from that amazing imagination and make this work. And I think you will be building the next generation of entrepreneurs with those books. For sure, because that is the rapids that we navigate as entrepreneurs every single day. And in all cases, but definitely as entrepreneurs, for sure.
Reflections on Wisdom and the Telemarketing Industry
I'm the elder around the fireside now telling tales and giving wisdom. And so to me, it was important. You've been to Costa Rica with your wife so many times. You love it here. And you know what it's like to be a guest in the country. And so since I was given such positive reinforcement, it felt right. And since English is my native tongue, I had that sort of leverage. But then again, I could use it to make a career. Do I love this industry? Some parts of it. I enjoy the art of speech. I enjoy the technology. I can't stand the attrition rates. or what Hollywood does to glamorize telemarketing call centers. And there's a lot of misconceptions. And also, you know, it's a grind. The industry can burn people out.
Selling Candy and Life Lessons in a Creepy Van
No, I made a dollar a box. I mean, this guy, and I don't tell this story often, but his name was Ruby. He had a gray van with no windows, the short Chevy van to the creepy one. That sounds so shady. And my mom, I was like, I swear I was 14 maybe. My mom would let me leave with this guy for four hours a night on school nights. And sell candy. and sell caricatures. I did that for East Abington Little League, a box of 100 back in the late 70s. I would knock on the door back and ride on Abington, dollar a thing for the uniforms, but good for you. Well, you're okay now, so obviously nothing bad happened, but for 14 years old, they probably loved you. They probably bought two candy bars. They must have. I did something right, man, but I was just doing it, right? And thanks for asking, by the way. Share a little bit about me, but that particular part of my life, I never thought it would have the impact that it did. It surprised me later on. In fact, surprised me so much, I just had this epiphany, and then I decided to put it on my LinkedIn as one of my jobs.
Straight Shooter: The Basics of Successful Communication
A lot of the times, I like to not be a devil's advocate, but let's be a straight shooter. If somebody only has 400 phone numbers, that's not enough to last the month. Maybe they don't have a script. Maybe the tone of their script is too aggressive. There's no rebuttals in case someone asks a question. No email template, no voicemail template, no pipeline. So I'm going to say, yo, bodies, I mean, this is where we're beginning. And so a lot of the times, it's really working backwards.
Unique Training Methods Using Arcade and Storytelling
I start with dessert first and you know what your favorite class was back in the day. It was recess. Let's call a spade a spade. You were kind enough to mention my, my pastime and my collection of antique pinball machines and retro arcade machines. And so what I like to do prior to the first training class is to have the dozen agents out there in the arcade playing pinball with one another in air hockey. It can reduce their stress. They start bonding through play. They make friends. And then when they're in the training room, they're now contributing more than just absorbing. And I try to do checkpoints with people. I like the triple gun trainings. Just don't give me an answer back, Chad. I'm going to expect you to stand up in front of the class, hold your paper in the left, use your right hand because of illustrators. It gives you another 15% of expression and helps you with your pausing and pacing. And I'm just trying to triple building confidence. But I got something even better for you. When people come in prior to working at the company, they fill out a resume, OK? And they put in all the bells and whistles. But man, that's what everybody does. So I'm going to say, Chad, why don't you turn the paper over and give me three paragraphs of a coming of age moment. I want to see your grammar, your vocabulary in English. I also want to see when you beat up a bully or if you saved a kitten out of a tree or if you happen to do both in one day. Why do I do this? Because I want to see depth. I also want to make a nickname for you. And also on a rainy Wednesday, I want to tell you that you're the kitty saving champ just to give you that second wind and remind you of where you are and where you're going. And so I can separate a lot of people that want to be promoted immediately without showing any sort of merit. I would prefer to have people without any bad habits. They could speak the English. They just don't know a predictive dialer or a CRM. I can teach that in five minutes.
Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Welcome to "Fire your Boss Fridays" with Lisa Hart and Chad Passa. Special CEO guest Richard Blank.
Welcome to "Fire your Boss Fridays"
Our mission is to:
Help you discover new knowledge with the help of our special guests, who will teach you how to launch, manage, and grow your business.
Inspire you to take control of your destiny, steal your life back, fire your boss, and live a life full of purpose.
Bring you entertainment through captivating stories of our guests who have successfully fired their bosses!
You'll hear about the highs and lows of running a business and celebrate the victories of these inspiring entrepreneurs.
https://youtu.be/gRQ_cc9JVv8
https://youtu.be/j0PeLXCXloI
https://youtu.be/MTbTUbtCmJg
https://youtu.be/G6RZ5Xt-swQ
https://youtu.be/oMo1_pTu1xo
https://youtu.be/pTx-7a81H4U
https://youtu.be/foc-9TiqjE0
https://youtu.be/MUWBI0hAOx8
https://youtu.be/5ixIqWLq7mg
https://youtu.be/dx_paGXRe1M
https://youtu.be/RfJddDQ6dRs
https://youtu.be/kS2MCV93C3s
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
Fire your Boss Fridays, Lisa Hart, Chad Passa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#FireyourBossFridays #LisaHart #ChadPassa #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
A Transformative Year in Europe
Thank you for bringing that up. That was the best year of my life. I went to college for five years, right? So this was my junior year, then I did senior, super senior. So I went to Europe the fall of 93 through 94. And I stayed in Europe during Christmas break. I didn't come home. So I was there for 11 months. I was 21 at the time, and I lived in Spain. I started off in El Porto de Santa Maria, which is right next to Cadiz, one of the famous ships, the Santa Maria from Columbus. Then I went to Madrid, then I toured Europe, and then I came back to Sevilla. But when I was in Europe, I went as far east as Prague, far south as Corfu in Greece at the Pink Palace. You know I went to Amsterdam. I was also in Tangier, Morocco. But here's the skinny-diny, right? I'm 21 years old, couple grand in my pocket, Euro pass, and a backpack. I couldn't call home. This was a collect call at least once a week or a postcard, so I disappeared. But here's what I realized. The parties were there. I mean, all day, every day. But instead of going to the party at 12, 1 or 2 o'clock, I would get up early to go to the ruins, go to the museums, do something.
Figuring Out the Secret Sauce in Communication
But these are golden nuggets. I mean, like I said, I've done my fair share of phone calls and communication studies as well. What you're talking about, Richard, you're right. You it is absolutely clear. You have listened to tens of thousands of calls and analyzed them and found the patterns. Right. There is no question in my mind, my man, the way that you laid it out so eloquently, I just felt like an infant in communication because, I mean, it was well executed. And I think it's really, really cool that that exists and that to find that purity, I think you found it, man. So if anything, you figured out the secret sauce.
Imagination and Innocence: Keys to Future Entrepreneurs
And I think we can not push them into adulthood or to maturity or stress too fast. They don't need to lose their innocence. And still create power and strength right through this. You're creating power and strength, right? Through imagination, play, and innocence. And diversity. All day. Because like you said, the canoe metaphor that you used I think was amazing because... Well, when the canoe starts going sideways, I don't care how many books you read or what information you know, you're going to have to pull on and pull from that amazing imagination and make this work. And I think you will be building the next generation of entrepreneurs with those books. For sure, because that is the rapids that we navigate as entrepreneurs every single day. And in all cases, but definitely as entrepreneurs, for sure.
Reflections on Wisdom and the Telemarketing Industry
I'm the elder around the fireside now telling tales and giving wisdom. And so to me, it was important. You've been to Costa Rica with your wife so many times. You love it here. And you know what it's like to be a guest in the country. And so since I was given such positive reinforcement, it felt right. And since English is my native tongue, I had that sort of leverage. But then again, I could use it to make a career. Do I love this industry? Some parts of it. I enjoy the art of speech. I enjoy the technology. I can't stand the attrition rates. or what Hollywood does to glamorize telemarketing call centers. And there's a lot of misconceptions. And also, you know, it's a grind. The industry can burn people out.
Selling Candy and Life Lessons in a Creepy Van
No, I made a dollar a box. I mean, this guy, and I don't tell this story often, but his name was Ruby. He had a gray van with no windows, the short Chevy van to the creepy one. That sounds so shady. And my mom, I was like, I swear I was 14 maybe. My mom would let me leave with this guy for four hours a night on school nights. And sell candy. and sell caricatures. I did that for East Abington Little League, a box of 100 back in the late 70s. I would knock on the door back and ride on Abington, dollar a thing for the uniforms, but good for you. Well, you're okay now, so obviously nothing bad happened, but for 14 years old, they probably loved you. They probably bought two candy bars. They must have. I did something right, man, but I was just doing it, right? And thanks for asking, by the way. Share a little bit about me, but that particular part of my life, I never thought it would have the impact that it did. It surprised me later on. In fact, surprised me so much, I just had this epiphany, and then I decided to put it on my LinkedIn as one of my jobs.
Straight Shooter: The Basics of Successful Communication
A lot of the times, I like to not be a devil's advocate, but let's be a straight shooter. If somebody only has 400 phone numbers, that's not enough to last the month. Maybe they don't have a script. Maybe the tone of their script is too aggressive. There's no rebuttals in case someone asks a question. No email template, no voicemail template, no pipeline. So I'm going to say, yo, bodies, I mean, this is where we're beginning. And so a lot of the times, it's really working backwards.
Unique Training Methods Using Arcade and Storytelling
I start with dessert first and you know what your favorite class was back in the day. It was recess. Let's call a spade a spade. You were kind enough to mention my, my pastime and my collection of antique pinball machines and retro arcade machines. And so what I like to do prior to the first training class is to have the dozen agents out there in the arcade playing pinball with one another in air hockey. It can reduce their stress. They start bonding through play. They make friends. And then when they're in the training room, they're now contributing more than just absorbing. And I try to do checkpoints with people. I like the triple gun trainings. Just don't give me an answer back, Chad. I'm going to expect you to stand up in front of the class, hold your paper in the left, use your right hand because of illustrators. It gives you another 15% of expression and helps you with your pausing and pacing. And I'm just trying to triple building confidence. But I got something even better for you. When people come in prior to working at the company, they fill out a resume, OK? And they put in all the bells and whistles. But man, that's what everybody does. So I'm going to say, Chad, why don't you turn the paper over and give me three paragraphs of a coming of age moment. I want to see your grammar, your vocabulary in English. I also want to see when you beat up a bully or if you saved a kitten out of a tree or if you happen to do both in one day. Why do I do this? Because I want to see depth. I also want to make a nickname for you. And also on a rainy Wednesday, I want to tell you that you're the kitty saving champ just to give you that second wind and remind you of where you are and where you're going. And so I can separate a lot of people that want to be promoted immediately without showing any sort of merit. I would prefer to have people without any bad habits. They could speak the English. They just don't know a predictive dialer or a CRM. I can teach that in five minutes.
Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Welcome to "Fire your Boss Fridays" with Lisa Hart and Chad Passa. Special CEO guest Richard Blank.
Welcome to "Fire your Boss Fridays"
Our mission is to:
Help you discover new knowledge with the help of our special guests, who will teach you how to launch, manage, and grow your business.
Inspire you to take control of your destiny, steal your life back, fire your boss, and live a life full of purpose.
Bring you entertainment through captivating stories of our guests who have successfully fired their bosses!
You'll hear about the highs and lows of running a business and celebrate the victories of these inspiring entrepreneurs.
https://youtu.be/gRQ_cc9JVv8
https://youtu.be/j0PeLXCXloI
https://youtu.be/MTbTUbtCmJg
https://youtu.be/G6RZ5Xt-swQ
https://youtu.be/oMo1_pTu1xo
https://youtu.be/pTx-7a81H4U
https://youtu.be/foc-9TiqjE0
https://youtu.be/MUWBI0hAOx8
https://youtu.be/5ixIqWLq7mg
https://youtu.be/dx_paGXRe1M
https://youtu.be/RfJddDQ6dRs
https://youtu.be/kS2MCV93C3s
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
Fire your Boss Fridays, Lisa Hart, Chad Passa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#FireyourBossFridays #LisaHart #ChadPassa #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
A Transformative Year in Europe
Thank you for bringing that up. That was the best year of my life. I went to college for five years, right? So this was my junior year, then I did senior, super senior. So I went to Europe the fall of 93 through 94. And I stayed in Europe during Christmas break. I didn't come home. So I was there for 11 months. I was 21 at the time, and I lived in Spain. I started off in El Porto de Santa Maria, which is right next to Cadiz, one of the famous ships, the Santa Maria from Columbus. Then I went to Madrid, then I toured Europe, and then I came back to Sevilla. But when I was in Europe, I went as far east as Prague, far south as Corfu in Greece at the Pink Palace. You know I went to Amsterdam. I was also in Tangier, Morocco. But here's the skinny-diny, right? I'm 21 years old, couple grand in my pocket, Euro pass, and a backpack. I couldn't call home. This was a collect call at least once a week or a postcard, so I disappeared. But here's what I realized. The parties were there. I mean, all day, every day. But instead of going to the party at 12, 1 or 2 o'clock, I would get up early to go to the ruins, go to the museums, do something.
Figuring Out the Secret Sauce in Communication
But these are golden nuggets. I mean, like I said, I've done my fair share of phone calls and communication studies as well. What you're talking about, Richard, you're right. You it is absolutely clear. You have listened to tens of thousands of calls and analyzed them and found the patterns. Right. There is no question in my mind, my man, the way that you laid it out so eloquently, I just felt like an infant in communication because, I mean, it was well executed. And I think it's really, really cool that that exists and that to find that purity, I think you found it, man. So if anything, you figured out the secret sauce.
Imagination and Innocence: Keys to Future Entrepreneurs
And I think we can not push them into adulthood or to maturity or stress too fast. They don't need to lose their innocence. And still create power and strength right through this. You're creating power and strength, right? Through imagination, play, and innocence. And diversity. All day. Because like you said, the canoe metaphor that you used I think was amazing because... Well, when the canoe starts going sideways, I don't care how many books you read or what information you know, you're going to have to pull on and pull from that amazing imagination and make this work. And I think you will be building the next generation of entrepreneurs with those books. For sure, because that is the rapids that we navigate as entrepreneurs every single day. And in all cases, but definitely as entrepreneurs, for sure.
Reflections on Wisdom and the Telemarketing Industry
I'm the elder around the fireside now telling tales and giving wisdom. And so to me, it was important. You've been to Costa Rica with your wife so many times. You love it here. And you know what it's like to be a guest in the country. And so since I was given such positive reinforcement, it felt right. And since English is my native tongue, I had that sort of leverage. But then again, I could use it to make a career. Do I love this industry? Some parts of it. I enjoy the art of speech. I enjoy the technology. I can't stand the attrition rates. or what Hollywood does to glamorize telemarketing call centers. And there's a lot of misconceptions. And also, you know, it's a grind. The industry can burn people out.
Selling Candy and Life Lessons in a Creepy Van
No, I made a dollar a box. I mean, this guy, and I don't tell this story often, but his name was Ruby. He had a gray van with no windows, the short Chevy van to the creepy one. That sounds so shady. And my mom, I was like, I swear I was 14 maybe. My mom would let me leave with this guy for four hours a night on school nights. And sell candy. and sell caricatures. I did that for East Abington Little League, a box of 100 back in the late 70s. I would knock on the door back and ride on Abington, dollar a thing for the uniforms, but good for you. Well, you're okay now, so obviously nothing bad happened, but for 14 years old, they probably loved you. They probably bought two candy bars. They must have. I did something right, man, but I was just doing it, right? And thanks for asking, by the way. Share a little bit about me, but that particular part of my life, I never thought it would have the impact that it did. It surprised me later on. In fact, surprised me so much, I just had this epiphany, and then I decided to put it on my LinkedIn as one of my jobs.
Straight Shooter: The Basics of Successful Communication
A lot of the times, I like to not be a devil's advocate, but let's be a straight shooter. If somebody only has 400 phone numbers, that's not enough to last the month. Maybe they don't have a script. Maybe the tone of their script is too aggressive. There's no rebuttals in case someone asks a question. No email template, no voicemail template, no pipeline. So I'm going to say, yo, bodies, I mean, this is where we're beginning. And so a lot of the times, it's really working backwards.
Unique Training Methods Using Arcade and Storytelling
I start with dessert first and you know what your favorite class was back in the day. It was recess. Let's call a spade a spade. You were kind enough to mention my, my pastime and my collection of antique pinball machines and retro arcade machines. And so what I like to do prior to the first training class is to have the dozen agents out there in the arcade playing pinball with one another in air hockey. It can reduce their stress. They start bonding through play. They make friends. And then when they're in the training room, they're now contributing more than just absorbing. And I try to do checkpoints with people. I like the triple gun trainings. Just don't give me an answer back, Chad. I'm going to expect you to stand up in front of the class, hold your paper in the left, use your right hand because of illustrators. It gives you another 15% of expression and helps you with your pausing and pacing. And I'm just trying to triple building confidence. But I got something even better for you. When people come in prior to working at the company, they fill out a resume, OK? And they put in all the bells and whistles. But man, that's what everybody does. So I'm going to say, Chad, why don't you turn the paper over and give me three paragraphs of a coming of age moment. I want to see your grammar, your vocabulary in English. I also want to see when you beat up a bully or if you saved a kitten out of a tree or if you happen to do both in one day. Why do I do this? Because I want to see depth. I also want to make a nickname for you. And also on a rainy Wednesday, I want to tell you that you're the kitty saving champ just to give you that second wind and remind you of where you are and where you're going. And so I can separate a lot of people that want to be promoted immediately without showing any sort of merit. I would prefer to have people without any bad habits. They could speak the English. They just don't know a predictive dialer or a CRM. I can teach that in five minutes.
Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Welcome to "Fire your Boss Fridays" with Lisa Hart and Chad Passa. Special CEO guest Richard Blank.
Welcome to "Fire your Boss Fridays"
Our mission is to:
Help you discover new knowledge with the help of our special guests, who will teach you how to launch, manage, and grow your business.
Inspire you to take control of your destiny, steal your life back, fire your boss, and live a life full of purpose.
Bring you entertainment through captivating stories of our guests who have successfully fired their bosses!
You'll hear about the highs and lows of running a business and celebrate the victories of these inspiring entrepreneurs.
https://youtu.be/gRQ_cc9JVv8
https://youtu.be/j0PeLXCXloI
https://youtu.be/MTbTUbtCmJg
https://youtu.be/G6RZ5Xt-swQ
https://youtu.be/oMo1_pTu1xo
https://youtu.be/pTx-7a81H4U
https://youtu.be/foc-9TiqjE0
https://youtu.be/MUWBI0hAOx8
https://youtu.be/5ixIqWLq7mg
https://youtu.be/dx_paGXRe1M
https://youtu.be/RfJddDQ6dRs
https://youtu.be/kS2MCV93C3s
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
Fire your Boss Fridays, Lisa Hart, Chad Passa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#FireyourBossFridays #LisaHart #ChadPassa #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
A Transformative Year in Europe
Thank you for bringing that up. That was the best year of my life. I went to college for five years, right? So this was my junior year, then I did senior, super senior. So I went to Europe the fall of 93 through 94. And I stayed in Europe during Christmas break. I didn't come home. So I was there for 11 months. I was 21 at the time, and I lived in Spain. I started off in El Porto de Santa Maria, which is right next to Cadiz, one of the famous ships, the Santa Maria from Columbus. Then I went to Madrid, then I toured Europe, and then I came back to Sevilla. But when I was in Europe, I went as far east as Prague, far south as Corfu in Greece at the Pink Palace. You know I went to Amsterdam. I was also in Tangier, Morocco. But here's the skinny-diny, right? I'm 21 years old, couple grand in my pocket, Euro pass, and a backpack. I couldn't call home. This was a collect call at least once a week or a postcard, so I disappeared. But here's what I realized. The parties were there. I mean, all day, every day. But instead of going to the party at 12, 1 or 2 o'clock, I would get up early to go to the ruins, go to the museums, do something.
Figuring Out the Secret Sauce in Communication
But these are golden nuggets. I mean, like I said, I've done my fair share of phone calls and communication studies as well. What you're talking about, Richard, you're right. You it is absolutely clear. You have listened to tens of thousands of calls and analyzed them and found the patterns. Right. There is no question in my mind, my man, the way that you laid it out so eloquently, I just felt like an infant in communication because, I mean, it was well executed. And I think it's really, really cool that that exists and that to find that purity, I think you found it, man. So if anything, you figured out the secret sauce.
Imagination and Innocence: Keys to Future Entrepreneurs
And I think we can not push them into adulthood or to maturity or stress too fast. They don't need to lose their innocence. And still create power and strength right through this. You're creating power and strength, right? Through imagination, play, and innocence. And diversity. All day. Because like you said, the canoe metaphor that you used I think was amazing because... Well, when the canoe starts going sideways, I don't care how many books you read or what information you know, you're going to have to pull on and pull from that amazing imagination and make this work. And I think you will be building the next generation of entrepreneurs with those books. For sure, because that is the rapids that we navigate as entrepreneurs every single day. And in all cases, but definitely as entrepreneurs, for sure.
Reflections on Wisdom and the Telemarketing Industry
I'm the elder around the fireside now telling tales and giving wisdom. And so to me, it was important. You've been to Costa Rica with your wife so many times. You love it here. And you know what it's like to be a guest in the country. And so since I was given such positive reinforcement, it felt right. And since English is my native tongue, I had that sort of leverage. But then again, I could use it to make a career. Do I love this industry? Some parts of it. I enjoy the art of speech. I enjoy the technology. I can't stand the attrition rates. or what Hollywood does to glamorize telemarketing call centers. And there's a lot of misconceptions. And also, you know, it's a grind. The industry can burn people out.
Selling Candy and Life Lessons in a Creepy Van
No, I made a dollar a box. I mean, this guy, and I don't tell this story often, but his name was Ruby. He had a gray van with no windows, the short Chevy van to the creepy one. That sounds so shady. And my mom, I was like, I swear I was 14 maybe. My mom would let me leave with this guy for four hours a night on school nights. And sell candy. and sell caricatures. I did that for East Abington Little League, a box of 100 back in the late 70s. I would knock on the door back and ride on Abington, dollar a thing for the uniforms, but good for you. Well, you're okay now, so obviously nothing bad happened, but for 14 years old, they probably loved you. They probably bought two candy bars. They must have. I did something right, man, but I was just doing it, right? And thanks for asking, by the way. Share a little bit about me, but that particular part of my life, I never thought it would have the impact that it did. It surprised me later on. In fact, surprised me so much, I just had this epiphany, and then I decided to put it on my LinkedIn as one of my jobs.
Straight Shooter: The Basics of Successful Communication
A lot of the times, I like to not be a devil's advocate, but let's be a straight shooter. If somebody only has 400 phone numbers, that's not enough to last the month. Maybe they don't have a script. Maybe the tone of their script is too aggressive. There's no rebuttals in case someone asks a question. No email template, no voicemail template, no pipeline. So I'm going to say, yo, bodies, I mean, this is where we're beginning. And so a lot of the times, it's really working backwards.
Unique Training Methods Using Arcade and Storytelling
I start with dessert first and you know what your favorite class was back in the day. It was recess. Let's call a spade a spade. You were kind enough to mention my, my pastime and my collection of antique pinball machines and retro arcade machines. And so what I like to do prior to the first training class is to have the dozen agents out there in the arcade playing pinball with one another in air hockey. It can reduce their stress. They start bonding through play. They make friends. And then when they're in the training room, they're now contributing more than just absorbing. And I try to do checkpoints with people. I like the triple gun trainings. Just don't give me an answer back, Chad. I'm going to expect you to stand up in front of the class, hold your paper in the left, use your right hand because of illustrators. It gives you another 15% of expression and helps you with your pausing and pacing. And I'm just trying to triple building confidence. But I got something even better for you. When people come in prior to working at the company, they fill out a resume, OK? And they put in all the bells and whistles. But man, that's what everybody does. So I'm going to say, Chad, why don't you turn the paper over and give me three paragraphs of a coming of age moment. I want to see your grammar, your vocabulary in English. I also want to see when you beat up a bully or if you saved a kitten out of a tree or if you happen to do both in one day. Why do I do this? Because I want to see depth. I also want to make a nickname for you. And also on a rainy Wednesday, I want to tell you that you're the kitty saving champ just to give you that second wind and remind you of where you are and where you're going. And so I can separate a lot of people that want to be promoted immediately without showing any sort of merit. I would prefer to have people without any bad habits. They could speak the English. They just don't know a predictive dialer or a CRM. I can teach that in five minutes.
Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Welcome to "Fire your Boss Fridays" with Lisa Hart and Chad Passa. Special CEO guest Richard Blank.
Welcome to "Fire your Boss Fridays"
Our mission is to:
Help you discover new knowledge with the help of our special guests, who will teach you how to launch, manage, and grow your business.
Inspire you to take control of your destiny, steal your life back, fire your boss, and live a life full of purpose.
Bring you entertainment through captivating stories of our guests who have successfully fired their bosses!
You'll hear about the highs and lows of running a business and celebrate the victories of these inspiring entrepreneurs.
https://youtu.be/gRQ_cc9JVv8
https://youtu.be/j0PeLXCXloI
https://youtu.be/MTbTUbtCmJg
https://youtu.be/G6RZ5Xt-swQ
https://youtu.be/oMo1_pTu1xo
https://youtu.be/pTx-7a81H4U
https://youtu.be/foc-9TiqjE0
https://youtu.be/MUWBI0hAOx8
https://youtu.be/5ixIqWLq7mg
https://youtu.be/dx_paGXRe1M
https://youtu.be/RfJddDQ6dRs
https://youtu.be/kS2MCV93C3s
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
Fire your Boss Fridays, Lisa Hart, Chad Passa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#FireyourBossFridays #LisaHart #ChadPassa #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
A Transformative Year in Europe
Thank you for bringing that up. That was the best year of my life. I went to college for five years, right? So this was my junior year, then I did senior, super senior. So I went to Europe the fall of 93 through 94. And I stayed in Europe during Christmas break. I didn't come home. So I was there for 11 months. I was 21 at the time, and I lived in Spain. I started off in El Porto de Santa Maria, which is right next to Cadiz, one of the famous ships, the Santa Maria from Columbus. Then I went to Madrid, then I toured Europe, and then I came back to Sevilla. But when I was in Europe, I went as far east as Prague, far south as Corfu in Greece at the Pink Palace. You know I went to Amsterdam. I was also in Tangier, Morocco. But here's the skinny-diny, right? I'm 21 years old, couple grand in my pocket, Euro pass, and a backpack. I couldn't call home. This was a collect call at least once a week or a postcard, so I disappeared. But here's what I realized. The parties were there. I mean, all day, every day. But instead of going to the party at 12, 1 or 2 o'clock, I would get up early to go to the ruins, go to the museums, do something.
Figuring Out the Secret Sauce in Communication
But these are golden nuggets. I mean, like I said, I've done my fair share of phone calls and communication studies as well. What you're talking about, Richard, you're right. You it is absolutely clear. You have listened to tens of thousands of calls and analyzed them and found the patterns. Right. There is no question in my mind, my man, the way that you laid it out so eloquently, I just felt like an infant in communication because, I mean, it was well executed. And I think it's really, really cool that that exists and that to find that purity, I think you found it, man. So if anything, you figured out the secret sauce.
Imagination and Innocence: Keys to Future Entrepreneurs
And I think we can not push them into adulthood or to maturity or stress too fast. They don't need to lose their innocence. And still create power and strength right through this. You're creating power and strength, right? Through imagination, play, and innocence. And diversity. All day. Because like you said, the canoe metaphor that you used I think was amazing because... Well, when the canoe starts going sideways, I don't care how many books you read or what information you know, you're going to have to pull on and pull from that amazing imagination and make this work. And I think you will be building the next generation of entrepreneurs with those books. For sure, because that is the rapids that we navigate as entrepreneurs every single day. And in all cases, but definitely as entrepreneurs, for sure.
Reflections on Wisdom and the Telemarketing Industry
I'm the elder around the fireside now telling tales and giving wisdom. And so to me, it was important. You've been to Costa Rica with your wife so many times. You love it here. And you know what it's like to be a guest in the country. And so since I was given such positive reinforcement, it felt right. And since English is my native tongue, I had that sort of leverage. But then again, I could use it to make a career. Do I love this industry? Some parts of it. I enjoy the art of speech. I enjoy the technology. I can't stand the attrition rates. or what Hollywood does to glamorize telemarketing call centers. And there's a lot of misconceptions. And also, you know, it's a grind. The industry can burn people out.
Selling Candy and Life Lessons in a Creepy Van
No, I made a dollar a box. I mean, this guy, and I don't tell this story often, but his name was Ruby. He had a gray van with no windows, the short Chevy van to the creepy one. That sounds so shady. And my mom, I was like, I swear I was 14 maybe. My mom would let me leave with this guy for four hours a night on school nights. And sell candy. and sell caricatures. I did that for East Abington Little League, a box of 100 back in the late 70s. I would knock on the door back and ride on Abington, dollar a thing for the uniforms, but good for you. Well, you're okay now, so obviously nothing bad happened, but for 14 years old, they probably loved you. They probably bought two candy bars. They must have. I did something right, man, but I was just doing it, right? And thanks for asking, by the way. Share a little bit about me, but that particular part of my life, I never thought it would have the impact that it did. It surprised me later on. In fact, surprised me so much, I just had this epiphany, and then I decided to put it on my LinkedIn as one of my jobs.
Straight Shooter: The Basics of Successful Communication
A lot of the times, I like to not be a devil's advocate, but let's be a straight shooter. If somebody only has 400 phone numbers, that's not enough to last the month. Maybe they don't have a script. Maybe the tone of their script is too aggressive. There's no rebuttals in case someone asks a question. No email template, no voicemail template, no pipeline. So I'm going to say, yo, bodies, I mean, this is where we're beginning. And so a lot of the times, it's really working backwards.
Unique Training Methods Using Arcade and Storytelling
I start with dessert first and you know what your favorite class was back in the day. It was recess. Let's call a spade a spade. You were kind enough to mention my, my pastime and my collection of antique pinball machines and retro arcade machines. And so what I like to do prior to the first training class is to have the dozen agents out there in the arcade playing pinball with one another in air hockey. It can reduce their stress. They start bonding through play. They make friends. And then when they're in the training room, they're now contributing more than just absorbing. And I try to do checkpoints with people. I like the triple gun trainings. Just don't give me an answer back, Chad. I'm going to expect you to stand up in front of the class, hold your paper in the left, use your right hand because of illustrators. It gives you another 15% of expression and helps you with your pausing and pacing. And I'm just trying to triple building confidence. But I got something even better for you. When people come in prior to working at the company, they fill out a resume, OK? And they put in all the bells and whistles. But man, that's what everybody does. So I'm going to say, Chad, why don't you turn the paper over and give me three paragraphs of a coming of age moment. I want to see your grammar, your vocabulary in English. I also want to see when you beat up a bully or if you saved a kitten out of a tree or if you happen to do both in one day. Why do I do this? Because I want to see depth. I also want to make a nickname for you. And also on a rainy Wednesday, I want to tell you that you're the kitty saving champ just to give you that second wind and remind you of where you are and where you're going. And so I can separate a lot of people that want to be promoted immediately without showing any sort of merit. I would prefer to have people without any bad habits. They could speak the English. They just don't know a predictive dialer or a CRM. I can teach that in five minutes.
Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Welcome to "Fire your Boss Fridays" with Lisa Hart and Chad Passa. Special CEO guest Richard Blank.
Welcome to "Fire your Boss Fridays"
Our mission is to:
Help you discover new knowledge with the help of our special guests, who will teach you how to launch, manage, and grow your business.
Inspire you to take control of your destiny, steal your life back, fire your boss, and live a life full of purpose.
Bring you entertainment through captivating stories of our guests who have successfully fired their bosses!
You'll hear about the highs and lows of running a business and celebrate the victories of these inspiring entrepreneurs.
https://youtu.be/gRQ_cc9JVv8
https://youtu.be/j0PeLXCXloI
https://youtu.be/MTbTUbtCmJg
https://youtu.be/G6RZ5Xt-swQ
https://youtu.be/oMo1_pTu1xo
https://youtu.be/pTx-7a81H4U
https://youtu.be/foc-9TiqjE0
https://youtu.be/MUWBI0hAOx8
https://youtu.be/5ixIqWLq7mg
https://youtu.be/dx_paGXRe1M
https://youtu.be/RfJddDQ6dRs
https://youtu.be/kS2MCV93C3s
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
Fire your Boss Fridays, Lisa Hart, Chad Passa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#FireyourBossFridays #LisaHart #ChadPassa #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
A Transformative Year in Europe
Thank you for bringing that up. That was the best year of my life. I went to college for five years, right? So this was my junior year, then I did senior, super senior. So I went to Europe the fall of 93 through 94. And I stayed in Europe during Christmas break. I didn't come home. So I was there for 11 months. I was 21 at the time, and I lived in Spain. I started off in El Porto de Santa Maria, which is right next to Cadiz, one of the famous ships, the Santa Maria from Columbus. Then I went to Madrid, then I toured Europe, and then I came back to Sevilla. But when I was in Europe, I went as far east as Prague, far south as Corfu in Greece at the Pink Palace. You know I went to Amsterdam. I was also in Tangier, Morocco. But here's the skinny-diny, right? I'm 21 years old, couple grand in my pocket, Euro pass, and a backpack. I couldn't call home. This was a collect call at least once a week or a postcard, so I disappeared. But here's what I realized. The parties were there. I mean, all day, every day. But instead of going to the party at 12, 1 or 2 o'clock, I would get up early to go to the ruins, go to the museums, do something.
Figuring Out the Secret Sauce in Communication
But these are golden nuggets. I mean, like I said, I've done my fair share of phone calls and communication studies as well. What you're talking about, Richard, you're right. You it is absolutely clear. You have listened to tens of thousands of calls and analyzed them and found the patterns. Right. There is no question in my mind, my man, the way that you laid it out so eloquently, I just felt like an infant in communication because, I mean, it was well executed. And I think it's really, really cool that that exists and that to find that purity, I think you found it, man. So if anything, you figured out the secret sauce.
Imagination and Innocence: Keys to Future Entrepreneurs
And I think we can not push them into adulthood or to maturity or stress too fast. They don't need to lose their innocence. And still create power and strength right through this. You're creating power and strength, right? Through imagination, play, and innocence. And diversity. All day. Because like you said, the canoe metaphor that you used I think was amazing because... Well, when the canoe starts going sideways, I don't care how many books you read or what information you know, you're going to have to pull on and pull from that amazing imagination and make this work. And I think you will be building the next generation of entrepreneurs with those books. For sure, because that is the rapids that we navigate as entrepreneurs every single day. And in all cases, but definitely as entrepreneurs, for sure.
Reflections on Wisdom and the Telemarketing Industry
I'm the elder around the fireside now telling tales and giving wisdom. And so to me, it was important. You've been to Costa Rica with your wife so many times. You love it here. And you know what it's like to be a guest in the country. And so since I was given such positive reinforcement, it felt right. And since English is my native tongue, I had that sort of leverage. But then again, I could use it to make a career. Do I love this industry? Some parts of it. I enjoy the art of speech. I enjoy the technology. I can't stand the attrition rates. or what Hollywood does to glamorize telemarketing call centers. And there's a lot of misconceptions. And also, you know, it's a grind. The industry can burn people out.
Selling Candy and Life Lessons in a Creepy Van
No, I made a dollar a box. I mean, this guy, and I don't tell this story often, but his name was Ruby. He had a gray van with no windows, the short Chevy van to the creepy one. That sounds so shady. And my mom, I was like, I swear I was 14 maybe. My mom would let me leave with this guy for four hours a night on school nights. And sell candy. and sell caricatures. I did that for East Abington Little League, a box of 100 back in the late 70s. I would knock on the door back and ride on Abington, dollar a thing for the uniforms, but good for you. Well, you're okay now, so obviously nothing bad happened, but for 14 years old, they probably loved you. They probably bought two candy bars. They must have. I did something right, man, but I was just doing it, right? And thanks for asking, by the way. Share a little bit about me, but that particular part of my life, I never thought it would have the impact that it did. It surprised me later on. In fact, surprised me so much, I just had this epiphany, and then I decided to put it on my LinkedIn as one of my jobs.
Straight Shooter: The Basics of Successful Communication
A lot of the times, I like to not be a devil's advocate, but let's be a straight shooter. If somebody only has 400 phone numbers, that's not enough to last the month. Maybe they don't have a script. Maybe the tone of their script is too aggressive. There's no rebuttals in case someone asks a question. No email template, no voicemail template, no pipeline. So I'm going to say, yo, bodies, I mean, this is where we're beginning. And so a lot of the times, it's really working backwards.
Unique Training Methods Using Arcade and Storytelling
I start with dessert first and you know what your favorite class was back in the day. It was recess. Let's call a spade a spade. You were kind enough to mention my, my pastime and my collection of antique pinball machines and retro arcade machines. And so what I like to do prior to the first training class is to have the dozen agents out there in the arcade playing pinball with one another in air hockey. It can reduce their stress. They start bonding through play. They make friends. And then when they're in the training room, they're now contributing more than just absorbing. And I try to do checkpoints with people. I like the triple gun trainings. Just don't give me an answer back, Chad. I'm going to expect you to stand up in front of the class, hold your paper in the left, use your right hand because of illustrators. It gives you another 15% of expression and helps you with your pausing and pacing. And I'm just trying to triple building confidence. But I got something even better for you. When people come in prior to working at the company, they fill out a resume, OK? And they put in all the bells and whistles. But man, that's what everybody does. So I'm going to say, Chad, why don't you turn the paper over and give me three paragraphs of a coming of age moment. I want to see your grammar, your vocabulary in English. I also want to see when you beat up a bully or if you saved a kitten out of a tree or if you happen to do both in one day. Why do I do this? Because I want to see depth. I also want to make a nickname for you. And also on a rainy Wednesday, I want to tell you that you're the kitty saving champ just to give you that second wind and remind you of where you are and where you're going. And so I can separate a lot of people that want to be promoted immediately without showing any sort of merit. I would prefer to have people without any bad habits. They could speak the English. They just don't know a predictive dialer or a CRM. I can teach that in five minutes.
Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Welcome to "Fire your Boss Fridays" with Lisa Hart and Chad Passa. Special CEO guest Richard Blank.
Welcome to "Fire your Boss Fridays"
Our mission is to:
Help you discover new knowledge with the help of our special guests, who will teach you how to launch, manage, and grow your business.
Inspire you to take control of your destiny, steal your life back, fire your boss, and live a life full of purpose.
Bring you entertainment through captivating stories of our guests who have successfully fired their bosses!
You'll hear about the highs and lows of running a business and celebrate the victories of these inspiring entrepreneurs.
https://youtu.be/gRQ_cc9JVv8
https://youtu.be/j0PeLXCXloI
https://youtu.be/MTbTUbtCmJg
https://youtu.be/G6RZ5Xt-swQ
https://youtu.be/oMo1_pTu1xo
https://youtu.be/pTx-7a81H4U
https://youtu.be/foc-9TiqjE0
https://youtu.be/MUWBI0hAOx8
https://youtu.be/5ixIqWLq7mg
https://youtu.be/dx_paGXRe1M
https://youtu.be/RfJddDQ6dRs
https://youtu.be/kS2MCV93C3s
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
Fire your Boss Fridays, Lisa Hart, Chad Passa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#FireyourBossFridays #LisaHart #ChadPassa #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
A Transformative Year in Europe
Thank you for bringing that up. That was the best year of my life. I went to college for five years, right? So this was my junior year, then I did senior, super senior. So I went to Europe the fall of 93 through 94. And I stayed in Europe during Christmas break. I didn't come home. So I was there for 11 months. I was 21 at the time, and I lived in Spain. I started off in El Porto de Santa Maria, which is right next to Cadiz, one of the famous ships, the Santa Maria from Columbus. Then I went to Madrid, then I toured Europe, and then I came back to Sevilla. But when I was in Europe, I went as far east as Prague, far south as Corfu in Greece at the Pink Palace. You know I went to Amsterdam. I was also in Tangier, Morocco. But here's the skinny-diny, right? I'm 21 years old, couple grand in my pocket, Euro pass, and a backpack. I couldn't call home. This was a collect call at least once a week or a postcard, so I disappeared. But here's what I realized. The parties were there. I mean, all day, every day. But instead of going to the party at 12, 1 or 2 o'clock, I would get up early to go to the ruins, go to the museums, do something.
Figuring Out the Secret Sauce in Communication
But these are golden nuggets. I mean, like I said, I've done my fair share of phone calls and communication studies as well. What you're talking about, Richard, you're right. You it is absolutely clear. You have listened to tens of thousands of calls and analyzed them and found the patterns. Right. There is no question in my mind, my man, the way that you laid it out so eloquently, I just felt like an infant in communication because, I mean, it was well executed. And I think it's really, really cool that that exists and that to find that purity, I think you found it, man. So if anything, you figured out the secret sauce.
Imagination and Innocence: Keys to Future Entrepreneurs
And I think we can not push them into adulthood or to maturity or stress too fast. They don't need to lose their innocence. And still create power and strength right through this. You're creating power and strength, right? Through imagination, play, and innocence. And diversity. All day. Because like you said, the canoe metaphor that you used I think was amazing because... Well, when the canoe starts going sideways, I don't care how many books you read or what information you know, you're going to have to pull on and pull from that amazing imagination and make this work. And I think you will be building the next generation of entrepreneurs with those books. For sure, because that is the rapids that we navigate as entrepreneurs every single day. And in all cases, but definitely as entrepreneurs, for sure.
Reflections on Wisdom and the Telemarketing Industry
I'm the elder around the fireside now telling tales and giving wisdom. And so to me, it was important. You've been to Costa Rica with your wife so many times. You love it here. And you know what it's like to be a guest in the country. And so since I was given such positive reinforcement, it felt right. And since English is my native tongue, I had that sort of leverage. But then again, I could use it to make a career. Do I love this industry? Some parts of it. I enjoy the art of speech. I enjoy the technology. I can't stand the attrition rates. or what Hollywood does to glamorize telemarketing call centers. And there's a lot of misconceptions. And also, you know, it's a grind. The industry can burn people out.
Selling Candy and Life Lessons in a Creepy Van
No, I made a dollar a box. I mean, this guy, and I don't tell this story often, but his name was Ruby. He had a gray van with no windows, the short Chevy van to the creepy one. That sounds so shady. And my mom, I was like, I swear I was 14 maybe. My mom would let me leave with this guy for four hours a night on school nights. And sell candy. and sell caricatures. I did that for East Abington Little League, a box of 100 back in the late 70s. I would knock on the door back and ride on Abington, dollar a thing for the uniforms, but good for you. Well, you're okay now, so obviously nothing bad happened, but for 14 years old, they probably loved you. They probably bought two candy bars. They must have. I did something right, man, but I was just doing it, right? And thanks for asking, by the way. Share a little bit about me, but that particular part of my life, I never thought it would have the impact that it did. It surprised me later on. In fact, surprised me so much, I just had this epiphany, and then I decided to put it on my LinkedIn as one of my jobs.
Straight Shooter: The Basics of Successful Communication
A lot of the times, I like to not be a devil's advocate, but let's be a straight shooter. If somebody only has 400 phone numbers, that's not enough to last the month. Maybe they don't have a script. Maybe the tone of their script is too aggressive. There's no rebuttals in case someone asks a question. No email template, no voicemail template, no pipeline. So I'm going to say, yo, bodies, I mean, this is where we're beginning. And so a lot of the times, it's really working backwards.
Unique Training Methods Using Arcade and Storytelling
I start with dessert first and you know what your favorite class was back in the day. It was recess. Let's call a spade a spade. You were kind enough to mention my, my pastime and my collection of antique pinball machines and retro arcade machines. And so what I like to do prior to the first training class is to have the dozen agents out there in the arcade playing pinball with one another in air hockey. It can reduce their stress. They start bonding through play. They make friends. And then when they're in the training room, they're now contributing more than just absorbing. And I try to do checkpoints with people. I like the triple gun trainings. Just don't give me an answer back, Chad. I'm going to expect you to stand up in front of the class, hold your paper in the left, use your right hand because of illustrators. It gives you another 15% of expression and helps you with your pausing and pacing. And I'm just trying to triple building confidence. But I got something even better for you. When people come in prior to working at the company, they fill out a resume, OK? And they put in all the bells and whistles. But man, that's what everybody does. So I'm going to say, Chad, why don't you turn the paper over and give me three paragraphs of a coming of age moment. I want to see your grammar, your vocabulary in English. I also want to see when you beat up a bully or if you saved a kitten out of a tree or if you happen to do both in one day. Why do I do this? Because I want to see depth. I also want to make a nickname for you. And also on a rainy Wednesday, I want to tell you that you're the kitty saving champ just to give you that second wind and remind you of where you are and where you're going. And so I can separate a lot of people that want to be promoted immediately without showing any sort of merit. I would prefer to have people without any bad habits. They could speak the English. They just don't know a predictive dialer or a CRM. I can teach that in five minutes.
Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Welcome to "Fire your Boss Fridays" with Lisa Hart and Chad Passa. Special CEO guest Richard Blank.
Welcome to "Fire your Boss Fridays"
Our mission is to:
Help you discover new knowledge with the help of our special guests, who will teach you how to launch, manage, and grow your business.
Inspire you to take control of your destiny, steal your life back, fire your boss, and live a life full of purpose.
Bring you entertainment through captivating stories of our guests who have successfully fired their bosses!
You'll hear about the highs and lows of running a business and celebrate the victories of these inspiring entrepreneurs.
https://youtu.be/gRQ_cc9JVv8
https://youtu.be/j0PeLXCXloI
https://youtu.be/MTbTUbtCmJg
https://youtu.be/G6RZ5Xt-swQ
https://youtu.be/oMo1_pTu1xo
https://youtu.be/pTx-7a81H4U
https://youtu.be/foc-9TiqjE0
https://youtu.be/MUWBI0hAOx8
https://youtu.be/5ixIqWLq7mg
https://youtu.be/dx_paGXRe1M
https://youtu.be/RfJddDQ6dRs
https://youtu.be/kS2MCV93C3s
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
Fire your Boss Fridays, Lisa Hart, Chad Passa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#FireyourBossFridays #LisaHart #ChadPassa #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
A Transformative Year in Europe
Thank you for bringing that up. That was the best year of my life. I went to college for five years, right? So this was my junior year, then I did senior, super senior. So I went to Europe the fall of 93 through 94. And I stayed in Europe during Christmas break. I didn't come home. So I was there for 11 months. I was 21 at the time, and I lived in Spain. I started off in El Porto de Santa Maria, which is right next to Cadiz, one of the famous ships, the Santa Maria from Columbus. Then I went to Madrid, then I toured Europe, and then I came back to Sevilla. But when I was in Europe, I went as far east as Prague, far south as Corfu in Greece at the Pink Palace. You know I went to Amsterdam. I was also in Tangier, Morocco. But here's the skinny-diny, right? I'm 21 years old, couple grand in my pocket, Euro pass, and a backpack. I couldn't call home. This was a collect call at least once a week or a postcard, so I disappeared. But here's what I realized. The parties were there. I mean, all day, every day. But instead of going to the party at 12, 1 or 2 o'clock, I would get up early to go to the ruins, go to the museums, do something.
Figuring Out the Secret Sauce in Communication
But these are golden nuggets. I mean, like I said, I've done my fair share of phone calls and communication studies as well. What you're talking about, Richard, you're right. You it is absolutely clear. You have listened to tens of thousands of calls and analyzed them and found the patterns. Right. There is no question in my mind, my man, the way that you laid it out so eloquently, I just felt like an infant in communication because, I mean, it was well executed. And I think it's really, really cool that that exists and that to find that purity, I think you found it, man. So if anything, you figured out the secret sauce.
Imagination and Innocence: Keys to Future Entrepreneurs
And I think we can not push them into adulthood or to maturity or stress too fast. They don't need to lose their innocence. And still create power and strength right through this. You're creating power and strength, right? Through imagination, play, and innocence. And diversity. All day. Because like you said, the canoe metaphor that you used I think was amazing because... Well, when the canoe starts going sideways, I don't care how many books you read or what information you know, you're going to have to pull on and pull from that amazing imagination and make this work. And I think you will be building the next generation of entrepreneurs with those books. For sure, because that is the rapids that we navigate as entrepreneurs every single day. And in all cases, but definitely as entrepreneurs, for sure.
Reflections on Wisdom and the Telemarketing Industry
I'm the elder around the fireside now telling tales and giving wisdom. And so to me, it was important. You've been to Costa Rica with your wife so many times. You love it here. And you know what it's like to be a guest in the country. And so since I was given such positive reinforcement, it felt right. And since English is my native tongue, I had that sort of leverage. But then again, I could use it to make a career. Do I love this industry? Some parts of it. I enjoy the art of speech. I enjoy the technology. I can't stand the attrition rates. or what Hollywood does to glamorize telemarketing call centers. And there's a lot of misconceptions. And also, you know, it's a grind. The industry can burn people out.
Selling Candy and Life Lessons in a Creepy Van
No, I made a dollar a box. I mean, this guy, and I don't tell this story often, but his name was Ruby. He had a gray van with no windows, the short Chevy van to the creepy one. That sounds so shady. And my mom, I was like, I swear I was 14 maybe. My mom would let me leave with this guy for four hours a night on school nights. And sell candy. and sell caricatures. I did that for East Abington Little League, a box of 100 back in the late 70s. I would knock on the door back and ride on Abington, dollar a thing for the uniforms, but good for you. Well, you're okay now, so obviously nothing bad happened, but for 14 years old, they probably loved you. They probably bought two candy bars. They must have. I did something right, man, but I was just doing it, right? And thanks for asking, by the way. Share a little bit about me, but that particular part of my life, I never thought it would have the impact that it did. It surprised me later on. In fact, surprised me so much, I just had this epiphany, and then I decided to put it on my LinkedIn as one of my jobs.
Straight Shooter: The Basics of Successful Communication
A lot of the times, I like to not be a devil's advocate, but let's be a straight shooter. If somebody only has 400 phone numbers, that's not enough to last the month. Maybe they don't have a script. Maybe the tone of their script is too aggressive. There's no rebuttals in case someone asks a question. No email template, no voicemail template, no pipeline. So I'm going to say, yo, bodies, I mean, this is where we're beginning. And so a lot of the times, it's really working backwards.
Unique Training Methods Using Arcade and Storytelling
I start with dessert first and you know what your favorite class was back in the day. It was recess. Let's call a spade a spade. You were kind enough to mention my, my pastime and my collection of antique pinball machines and retro arcade machines. And so what I like to do prior to the first training class is to have the dozen agents out there in the arcade playing pinball with one another in air hockey. It can reduce their stress. They start bonding through play. They make friends. And then when they're in the training room, they're now contributing more than just absorbing. And I try to do checkpoints with people. I like the triple gun trainings. Just don't give me an answer back, Chad. I'm going to expect you to stand up in front of the class, hold your paper in the left, use your right hand because of illustrators. It gives you another 15% of expression and helps you with your pausing and pacing. And I'm just trying to triple building confidence. But I got something even better for you. When people come in prior to working at the company, they fill out a resume, OK? And they put in all the bells and whistles. But man, that's what everybody does. So I'm going to say, Chad, why don't you turn the paper over and give me three paragraphs of a coming of age moment. I want to see your grammar, your vocabulary in English. I also want to see when you beat up a bully or if you saved a kitten out of a tree or if you happen to do both in one day. Why do I do this? Because I want to see depth. I also want to make a nickname for you. And also on a rainy Wednesday, I want to tell you that you're the kitty saving champ just to give you that second wind and remind you of where you are and where you're going. And so I can separate a lot of people that want to be promoted immediately without showing any sort of merit. I would prefer to have people without any bad habits. They could speak the English. They just don't know a predictive dialer or a CRM. I can teach that in five minutes.
Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Vedanta Air Ambulance Service in Delhi and Kolkata provides emergency medical transportation using ICU ambulances with 24/7 oxygen support. We offer affordable budget and trained medical staff who provide patients with appropriate out-of-hospital treatment and care during the journey, potentially saving their lives.
Web@: https://shorturl.at/vlnIy
More@: https://shorturl.at/x9TOT
宇宙人は古代から地球に来て、神として崇められていたという説。
宇宙人は友好的か敵対的かという話題。そしてヨウムは宇宙人なのでは？という説もあります。
Lyrics
-----------------------------------------------------------------------------------
All the way from the Outer space
I landed to reign all shit creatures
Invaders, it's the name of the human race
They were born to rain the blood of Neighbors
Same old malice urges you to fight
You're living on unseen prey
Fake gold justice can't change your fate
You're destined to just pray
Pray to Gray
Worship newest ruler
or warships hit your rotten old leaders
Prey on Greed
World needs earnest saviors
but you'll just find a new dictator
(Guitar Solo)
Obey the Gray
It's the price you pay
Obey the Gray
No choice but pray
All the time fight against the same breed
I'm determined to rule these sick inhabitants
Indoctrination no means of stopping the Bleed
They're doomed to ruin by their own device
Same old malice urges you to fight
You're living on unseen prey
Fake gold justice can't change your fate
You're destined to just pray
Pray to Gray
Worship newest ruler
or warships hit your fuckin' old leaders
Prey on Greed
World needs earnest saviors
but you'll just find a new dictator
(Pray to Gray)
Pray to Gray
(Pray to Gray)
Pray to Gray
(Pray to Gray)
Pray to Gray
Pray to
Gray!
[Guitar solo]
Pray to Gray
Worship newest ruler!
Prey on Greed
Hit the fuckin' leaders!
Pray to Gray
I'm a new dictator
No choice
but Pray to Gray!
Entertainment Man Podcast. A fun CEO shares 10 secrets to promote morale with Richard Blank.
Entertainment Man Podcast is the OFFICIAL Podcast of the Founder and Owner of ChrisBOnTheWeb which is 100% Raw and Real and nothing is hidden. He will talk about various types of topics, including past projects that he did on YouTube and including past Podcasts! He also does interviews quite often but when there isn't an interview, he is there to give you some help with YOUR content. You can also find his podcast on YouTube in video format as well!
In today's episode, I talk to and interview a BPO call center CEO Richard Blank
We talk about his Call Centre, Conflict Management strategy, phonetic micro expression reading for mastering verbal signs and the Famous Boomerang Technique.
Small Production Note: My closing got cut off at the end, my apologies, I'll fix it for next time around.
Chris created ChrisBOnTheWeb more for himself, as a solo project with some help. Larry and Justin jumped on over with him along with The Entertainment Man Talk Show which only lasted only almost 7 months when it went on Hiatus as of after filming the Season 6 Finale. While the hiatus happened, Chris created Everything About Reality TV Podcast which had Hells Kitchen, Survivor, Amazing Race and Big Brother Canada which went to the Audio ONLY side of things later on. Also Chris did vlog style kind of videos for just over 700 consecutive days or tries to. He also had a ChrisBOnTheWeb Behind The Camera like he did on the previous team. End of June 2016, ChrisBOnTheWeb (Chris) decided to part ways from YouTube for the first time.
https://youtu.be/oKMvXjJv0sU
https://youtube.com/shorts/5IhjqoKE3d4
https://youtu.be/nETVmpmlVBs
https://youtu.be/lhHCHIs0UeI
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
ChrisBOnTheWeb, Entertainment Man Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ChrisBOnTheWeb #EntertainmentManPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #entertainmentmanpodcast
ChrisBOnTheWeb (Podcast Era 2016 - PRESENT)
He took the summer off and returned to Everything About Reality TV to Audio ONLY and ran all the way to end of June 2020 as he announced he was finished with Reality TV Podcasts all together in general. He covered shows like Survivor, Amazing Race, Amazing Race Canada, Big Brother, Big Brother Canada and Music City between it's run. June 2018 Chris & Larry made the announcement that they were doing a Collaboration Podcast called Power Rangers Collaboration Podcast which is still in the active projects list since June 2018. The collab was under the name The CBOTW Show from 2018 - 2019 then on it's own like it is to this day. March 8th, 2020, he started up Entertainment Man Podcast which is currently still in it's run. in 2022 he also added Entertainment Man to YouTube and he became active on YouTube once again after 6 year absence or retirement from the platform. Everything About Reality TV ended it's run at the end of June 2020. Power Rangers Collab saw it's end of it's run June 3rd, 2023. The CBOTW Show tried to return in 2021 & 2022 but because of some things that went on behind the scenes, the podcast went on hiatus up to the announcement of it's returning and now active as of June 3rd, 2023 on AUDIO Only.
Chris- Founder/Owner/Content Creator: Chris created ChrisBOnTheWeb IN 2014 & is the Founder/Owner/Content Creator. He currently has 3 shows, Entertainment Man Podcast; Power Rangers Collab & The CBOTW Show. When not working on content he plays video games and spend time with family and friends.
alternatetext Brianna- Community Manager (On Leave): Brianna was once the Community Manager for ChrisBOnTheWeb to help him with emails, Facebook Fan Page/Group posts and message and anything he may need. When not helping she is a graphic designer & is seen doing graphics for CBOTW from time to time. She is currently on a Leave of Absence.
alternatetext Joe- Admin/Acting Community Manager: Joe is no stranger to ChrisBOnTheWeb as he was involved with Chris's former team and has been on and off active with the CBOTW Community but continues to be active in the community. When not helping he build's website for a living. He is currently an "Admin" and Acting Community Manager for ChrisBOnTheWeb.
alternatetext Larry- Senior Producer/Co-Host: Larry was part of ChrisBOnTheWeb as Chris's Camera Man from 2014 - 2016 as part of The Entertainment Man Talk Show; Was Exec Producer/Co-Host of Power Rangers Collab from 2018 - 2023 and now the Senior Producer/Co-Host of The CBOTW Show. He has the longest CBOTW tenature next to Chris and Joe.
alternatetext Jeff- Intern: Jeff is no stranger to ChrisBOnTheWeb as he was part of the Moderator Team of The Video Projects Team and is an Intern and helps around the Community when he cans, Moderator for the Fan Page and Staff for the Discord Community. On his spare time he likes to play a various video games and post some of those videos to his YouTube Channel.
Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling with Richard Blank
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
https://youtu.be/zv72XKaRtIE
https://youtu.be/jqdgY3xj4S0
https://youtu.be/lKwt1YzMgTI
https://youtu.be/1gd8EIgUxwE
https://youtu.be/SlQzbl_p60I
https://youtu.be/mh0SaIur8zI
https://youtu.be/uA7GTN7zS-k
https://youtu.be/RYYLsLKzbXQ
https://youtu.be/VHU_-WCqJHs
https://youtu.be/wWNiA_nkbg8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
David Lindsay, Dynamic Company Culture Spotlight Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DavidLindsay #DynamicCompanyCultureSpotlightPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
The Diversified Game podcast. How to step up your Costa Rican business plan with Richard Blank.
Diversified Game is where experts, entrepreneurs give their best advice in business. Hosts Kellen "Kash" Coleman. DG is to show new and seasoned a new way to Get The Game and Earn Some Money to inspire the next generation.
Diversified Game was started in 2018, friends and business partners of Kellen Coleman, decided to take their candid conversations about diversity and inclusion culture into an audio format to share with more people. Combining that with their love of entrepreneurship, business & self-development and you have the love child of era-relevant thoughts and content. DG is to show new and seasoned a new way to Get The Game and Earn Some Money to inspire the next generation.
Diversified Game is a Business Podcast & YouTube Show with🎙@kellenkash — diversity | entrepreneurship | inclusion
The goal is to inspire, teach, and show you how to win with starting your business, finding your purpose simply put "I just wanna give you the Game".
We post interviews with entrepreneurs and multi-millionaires weekly. Global Entrepreneurs, Diversity, Startups, Business, Forex, Africa businesses, entrepreneurship, International Travel, News and more.
August 12th 2022. RICHARD BLANK GIVES THE GAME ON COSTA RICAN CALL CENTER SERVING BUSINESSES
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://youtu.be/4Hi7ab5Rc6M
https://youtu.be/MSPuWzGFpas
https://youtu.be/MGZKv5CqPRQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank produced a Rap Breakdancing video commercial
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
Kellen Coleman, The Diversified Game podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KellenColeman #TheDiversifiedGamepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Diversifiedgamepodcast
