From small homes to large commercial buildings, Guns & Sons Contracting Ltd provides expert roofing tailored to your needs. We’re known for honest pricing, reliable timelines, and excellent results.
📞 Book a consultation now: 250-925-4134
🌐 Learn more at www.gunsandsonscontracting.ca
#CommercialRoofing #ResidentialRoofCare #RoofingPros #GunsAndSonsContracting #RoofingDoneRight
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank
"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality.
Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality.
Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity.
Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape.
This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world.
AI vs Real Life Why Live Experiences Will ALWAYS Win!
Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business.
AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins!
In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task.
How Observing Your Surroundings Can Change the Conversation
I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute.
Introducing Richard Blank: Taking Risks, Building Dreams
Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica.
Living in the Now: The Unexpected Joys of Bilingualism
But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry.
Overcoming Expectations and Choosing a New Path
I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore.
https://youtu.be/oDOHvVp8-Hk
https://youtu.be/svjB3BQUn88
https://youtu.be/H25KhARbaCM
https://youtu.be/r_c5w7voMEA
https://youtu.be/YGhRjNVuU5E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Gregory A. Tucker
I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI.
Specialties:
Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve.
Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management
Job Coaching/ Personal and Workforce Development/ Strategic Planing
Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank
"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality.
Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality.
Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity.
Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape.
This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world.
AI vs Real Life Why Live Experiences Will ALWAYS Win!
Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business.
AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins!
In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task.
How Observing Your Surroundings Can Change the Conversation
I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute.
Introducing Richard Blank: Taking Risks, Building Dreams
Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica.
Living in the Now: The Unexpected Joys of Bilingualism
But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry.
Overcoming Expectations and Choosing a New Path
I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore.
https://youtu.be/oDOHvVp8-Hk
https://youtu.be/svjB3BQUn88
https://youtu.be/H25KhARbaCM
https://youtu.be/r_c5w7voMEA
https://youtu.be/YGhRjNVuU5E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Gregory A. Tucker
I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI.
Specialties:
Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve.
Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management
Job Coaching/ Personal and Workforce Development/ Strategic Planing
Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank
"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality.
Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality.
Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity.
Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape.
This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world.
AI vs Real Life Why Live Experiences Will ALWAYS Win!
Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business.
AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins!
In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task.
How Observing Your Surroundings Can Change the Conversation
I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute.
Introducing Richard Blank: Taking Risks, Building Dreams
Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica.
Living in the Now: The Unexpected Joys of Bilingualism
But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry.
Overcoming Expectations and Choosing a New Path
I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore.
https://youtu.be/oDOHvVp8-Hk
https://youtu.be/svjB3BQUn88
https://youtu.be/H25KhARbaCM
https://youtu.be/r_c5w7voMEA
https://youtu.be/YGhRjNVuU5E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Gregory A. Tucker
I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI.
Specialties:
Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve.
Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management
Job Coaching/ Personal and Workforce Development/ Strategic Planing
Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank
"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality.
Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality.
Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity.
Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape.
This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world.
AI vs Real Life Why Live Experiences Will ALWAYS Win!
Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business.
AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins!
In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task.
How Observing Your Surroundings Can Change the Conversation
I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute.
Introducing Richard Blank: Taking Risks, Building Dreams
Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica.
Living in the Now: The Unexpected Joys of Bilingualism
But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry.
Overcoming Expectations and Choosing a New Path
I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore.
https://youtu.be/oDOHvVp8-Hk
https://youtu.be/svjB3BQUn88
https://youtu.be/H25KhARbaCM
https://youtu.be/r_c5w7voMEA
https://youtu.be/YGhRjNVuU5E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Gregory A. Tucker
I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI.
Specialties:
Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve.
Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management
Job Coaching/ Personal and Workforce Development/ Strategic Planing
Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank
"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality.
Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality.
Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity.
Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape.
This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world.
AI vs Real Life Why Live Experiences Will ALWAYS Win!
Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business.
AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins!
In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task.
How Observing Your Surroundings Can Change the Conversation
I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute.
Introducing Richard Blank: Taking Risks, Building Dreams
Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica.
Living in the Now: The Unexpected Joys of Bilingualism
But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry.
Overcoming Expectations and Choosing a New Path
I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore.
https://youtu.be/oDOHvVp8-Hk
https://youtu.be/svjB3BQUn88
https://youtu.be/H25KhARbaCM
https://youtu.be/r_c5w7voMEA
https://youtu.be/YGhRjNVuU5E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Gregory A. Tucker
I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI.
Specialties:
Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve.
Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management
Job Coaching/ Personal and Workforce Development/ Strategic Planing
Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank
"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality.
Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality.
Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity.
Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape.
This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world.
AI vs Real Life Why Live Experiences Will ALWAYS Win!
Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business.
AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins!
In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task.
How Observing Your Surroundings Can Change the Conversation
I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute.
Introducing Richard Blank: Taking Risks, Building Dreams
Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica.
Living in the Now: The Unexpected Joys of Bilingualism
But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry.
Overcoming Expectations and Choosing a New Path
I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore.
https://youtu.be/oDOHvVp8-Hk
https://youtu.be/svjB3BQUn88
https://youtu.be/H25KhARbaCM
https://youtu.be/r_c5w7voMEA
https://youtu.be/YGhRjNVuU5E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Gregory A. Tucker
I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI.
Specialties:
Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve.
Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management
Job Coaching/ Personal and Workforce Development/ Strategic Planing
Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Night Beat Media "Living The Dream" podcast. Mastering Business with a Bilingual Edge with Richard Blank
"Night Beat Media's Living The Dream" is a Podcast dedicated to providing inspirational and educational content for entrepreneurs, small business owners, and individuals seeking personal and professional growth. Through a combination of mindset hacks, interviews, and open discussions, our podcast aims to share the real-life stories and insights of successful entrepreneurs, entertainers, industrial experts, and thought leaders. Our mission is to empower and educate our audience, helping them overcome obstacles and turn their dreams into reality.
Night Beat Media "Living The Dream" podcast. It features mindset hacks, interviews and open discussions with entrepreneurs, entertainers, industrial and small business experts regard their journey, obstacles faced and how they overcame them to remain standing. In short it's the hero's story from real people. Our guests include a mix of people who speak on topics of the day that are relevant and important to the small businesses, entrepreneurs, game changers and thought leaders. The experts and guests alike offer great advice, stories and tips that are beneficial to entrepreneurs, everyday people, small businesses and the minority community. It's one thing to talk about succeeding, but it's another putting in the work in order to turn your dream into a reality.
Richard Blank, the innovative CEO of Costa Rica's Call Center, takes listeners on his extraordinary journey of defying expectations and embracing the power of bilingualism. From a young age, Richard's passion for the Spanish language set him on a path that would transform his life. Disregarding traditional career norms, he pursued Spanish studies at the University of Arizona, leading him to a pivotal opportunity in Costa Rica. There, he started from scratch, building both a successful career and an impressive team of over 10,000 bilingual telemarketers, all while fostering a company culture enriched with retro gaming and creativity.
Listeners will be captivated by Richard's insights on the profound benefits of bilingualism and the unique challenges of entrepreneurship in a foreign land. He shares his experiences of navigating cultural nuances and emphasizes the importance of adaptability and continuous learning. Richard's story highlights how embracing a second language can open up vibrant new worlds and enrich personal interactions, while also offering practical advice on assembling a team of skilled specialists to thrive in a competitive business landscape.
This episode goes beyond traditional business discussions, exploring the enduring value of human empathy and authentic connections amidst technological advancements. Richard delves into the art of sales techniques, the significance of soft skills, and the power of personalized communication to build lasting relationships. With his innovative approach to gamification in the workplace, Richard demonstrates how a playful environment can enhance employee morale and foster meaningful connections. Join us for an inspiring conversation filled with insights on leadership, personal growth, and the irreplaceable human touch in an increasingly AI-driven world.
AI vs Real Life Why Live Experiences Will ALWAYS Win!
Richard Blank compares the value of live experiences, like seeing a painting or live theater, to artificial alternatives, like prints or movies. It's, it's better to see a painting than a print, home-cooked meal than microwaved, live theater compared to movie. And so, you will see today, and people talk about it, that AI is writing script, playing music, creating art. That's okay. But if you walk downtown, 10, 20, 30 years from now, and you see a person playing live on the street, you know, with his hat there to try to make a buck, I can guarantee he's gonna have a long line of people dropping a dollar into his hat, 'cause they're gonna love to see somebody that's passionate, live, doing their business.
AI to the 10 Yard Line, You Score the Touchdown Human Touch Wins!
In this video Richard Blank discusses how AI can help gather information and move it along, using a football analogy to illustrate AI's role in getting the ball to the ten-yard line, while emphasizing the need for interpersonal communication to complete the task.
How Observing Your Surroundings Can Change the Conversation
I tell you what. When I used to go on my job interviews back in 1996, I was going around Scottsdale and Phoenix trying to get jobs. This is before people's cell phones. So imagine how these individuals are sitting in the waiting room. So it was my turn and I would go in and I have to talk to Billy and Joey and make my case. So I'd be sitting there talking and then I'd say, listen, gentlemen, do you mind if I stand up for a second? OK, not to intimidate when we move around a bit. And so what I would do is I'd get up and I do a half loop around their office. Why? Because if I'm sitting, I'm talking to you. I don't see the jukebox and the candy machine behind me. And so there's a very good chance I'm going to see you fishing, playing golf, Michigan State, you know, something. And I'm going to talk about things that I would have never talked about if I didn't look behind me. I mean, these are your things in your office turned on. proudly displayed. You'd be foolish not to find two or three me too's in there and to get real and raw for a minute.
Introducing Richard Blank: Taking Risks, Building Dreams
Hi, welcome to another episode of Mighty Media's Living the Dream. Joining us today is Richard Blank, the CEO of Costa Rica's Call Center. Richard's story is all about taking risks, overcoming family guilt and societal pressure, and building something amazing in a new country. He's been on this incredible journey for over two decades now, training over 10,000 bilingual telemarketers along the way. That's right, 10,000 telemarketers. Richard's got some seriously advanced telemarketing strategies tips on conflict management and insights into customer support that we're going to dive into. Plus, he's also about gamification. He owns the largest collection of restored American pinball machines and antique jukeboxes in Costa Rica.
Living in the Now: The Unexpected Joys of Bilingualism
But then you say, well, you might make a mistake or you might not understand something. Yeah, I got you. But the people are so enthralled for the fact that you're participating. You're there. You get points for that. There's like a handicap and a hedging and a curve. And everyone is more than willing to carry you along, to give you some grammar, some additional vocabulary, a couple expressions. My problem is I don't get jokes in Spanish, or it takes me five years to get it. But that's cute. It's still innocent. It's still raw. You're not so rehearsed and the conversation isn't so mundane that you space out. When you are bilingual, you are really concentrating in the moment. You're translating, you're figuring, you feel smarter. It's like a recharging of a battery. You're really in there. And so for somebody with attention deficit and attention spans and can be bored quickly if someone's not juggling in front of me, this really allowed me to live in the now and to really be there in life and it surprised me it's kind of weird it's almost like surfing you know eventually you can kind of know where the board is you kind of get a couple moves but there's nothing better than a three-minute conversation a five-minute conversation you're like wait a second really surfing next thing you know you've been talking for two hours with someone over coffee hanging out and you you feel that you have more culture you feel enriched You want to start looking at paintings now and write poetry.
Overcoming Expectations and Choosing a New Path
I could fall under the pressures of going to Harvard Law like grandpa, Columbia Business School like my pops, or Washington and Lee University like my brother. I didn't have the grades, the maturity, and I just didn't feel like that was a good path for me. It just didn't feel right. And so I decided to be a Spanish major and go to the University of Arizona. I knew it was going to make me versatile, marketable, open some doors, or at least I know I'd get a return on investment of those four years, or in my case, five years at the university. And so what happened was... During college, I interned for Telemundo just to test the waters. Post-grad, I worked for the importers of Corona, and I also sold telecom to the Latino marketplace. I was practicing those skills. And so in August of 2000, I was given a one in a million opportunity to move to Costa Rica and work at my friend's center. And as you stated, I got past some serious parents' guilt, decided to stop sending my resume out through a fax machine to try to get a job, and to take a time out. Little did I know I shed some skin, opened my eyes, fell in love with the girl of my dreams, decided to stay. And that pretty much began the second half of my life on this amazing adventure. It was very pure. It was raw. There was no blueprint. You couldn't use your family or friends' connections. It's pretty much just starting from scratch at a later age in life when you're 27. You're not a kid anymore.
https://youtu.be/oDOHvVp8-Hk
https://youtu.be/svjB3BQUn88
https://youtu.be/H25KhARbaCM
https://youtu.be/r_c5w7voMEA
https://youtu.be/YGhRjNVuU5E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Gregory A. Tucker, Night Beat Media, Living The Dream, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Gregory A. Tucker
I’m a highly motivated, results-focused Independent Digital Media Producer/Veteran Employment Specialist/Trainer/Media Coach with over 18 years of assisting diverse individuals in the areas of vocational rehabilitation, job readiness and personal development. Processing 20+ years-experience of new media/video production. Resourceful problem solver, strategic planner with proven ability to bring quick resolution to clients challenging situations. Ensuring that clients message/story is clear, concise and engaging by managing digital media projects from beginning to end by utilizing agile and lean methodology. Currently working towards PMP certification through PMI.
Specialties:
Final Cut Pro Studio/ FCP X Power User/ Adobe Creative Suite Power/ AVID Composer Power User/ DaVinci Resolve.
Final Draft User/ Remote Location Manager/ Project Management/ Agile Project Management
Job Coaching/ Personal and Workforce Development/ Strategic Planing
Digital Media Marketing/ Program Development/ Certified Deposition Video Specialists
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GregoryATucker #NightBeatMedia #LivingTheDream #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders. Special guest interview Richard Blank
The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.
The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.
But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.
At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.
Eulanda Sanders the founder of INNOVATION Insights
Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.
Breaking Out: Choosing a Different Path from Family Expectations
But to see the first downs compared to the touchdowns and see the progress. It's a beautiful thing. And so for me, it was a lot of expectations. My grandfather went to Harvard Law. My father was in Columbia Business School. My older brother went to Washington and Lee University. What? When I was thinking about that. I realized that I could have potentially forced myself in it, but I would have been stretched thin. It's like that very small cage for that beautiful bird with large wings. And I could picture myself Pink Floyd the wall being a brick, walking into that meat grinding machine, any sort of imaginary thing you could see of being pushed into a Japanese subway car or one of the nameless individuals walking down the New York sidewalks in a suit like they do in those imagery. I couldn't see that. I'm not saying that I'm special, but my goodness gracious, I wanted to step out of that current in the river and get out of that for a second. And just to look left and right before the next 50 years would go by. And so, as a young man, I had to make exceptionally big decisions as a boy. But I knew this.
Confidence and Courage: Training for Real Communication
Well, that's an excellent question, Yolanda. First, let me just finish off on an idea. Most people today are communicating through non-voice. They'll do text and email and chatting. That's fine. It's convenient, but it leaves room for misinterpretation. And you don't really get that sort of sense of someone's feel at the moment. So what sort of training do I do? Well, first it's confidence. Most people would rather do anything else, but stand up and do public speaking or telemarketing. Well, just like Indiana Jones, if you're afraid to go in the cave and he does, then he gets all the riches and all the gold. It's about being, it's a hero's journey, being bold and brave. Look at the education you and your younger sister have. In the beginning, you thought it was just a mountain you couldn't climb and people have tried and quit. And, you know, there's a lot of weight that people can put on you. And if you can eliminate that weight, chances are you can go further. And so something now that we're older, we look back on seemed impossible. It's just part of the process. And if you don't hit the gym, you don't get stronger. And for me, I saw it as dedicated practice.
Creating Something Out of Nothing: The Magic of Innovation
I think I can make this into... Inferno, something huge. Either grow big or blow up. But guess what I created? Something out of nothing. Like a magician that does a red herring, a sleight of hand. But in this case, it wasn't a sleight of hand. It was literally a feeling that turned into a focus, that turned into an idea that came out of me into something that was physical so I could see it. But then all of a sudden turned into that.
Defining Innovation: Vision, Dreams, and Metaphysical Inspiration
Innovation is image streaming. Innovation is having vision. Like the flex capacitor when Doc Brown hit his head and he saw it. Sometimes people have these visions or these dreams. I mean, if you want to talk about innovation, you can think of the industrial revolution and putting things together, the widget or the people in the science lab with the big whiteboard and all the numbers and charts and designs. My, my innovation is the connection from nothing to something. And it had to have come from somewhere. And it's the metaphysics that we will never be able to truly explain that somehow puts you where the stars are aligned and everything seems right, where your mind and body are at the right place for you to have this idea that pops into your head and then you put it into action.
https://youtu.be/h5Ylk-QnjL0
https://youtube.com/shorts/QfpKyLIushE
https://youtu.be/pM8S8-giwNY
https://youtube.com/shorts/EF05zP-w0Zs
https://youtube.com/shorts/H6yiDAc9co4
https://youtube.com/shorts/axddQgA4_lc
https://youtube.com/shorts/k3RR96xMeik
https://youtube.com/shorts/k-D_B8ybnfs
https://youtu.be/jzF35L7dipU
https://youtu.be/mWm6S7b5amc
https://youtu.be/CTsz7Sr4jP8
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
From Philadelphia to Costa Rica: A Linguist's Journey to Leadership
Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture.
Soft Skills as Innovation: The Art of the Phone Call
Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed.
Building a Business with Integrity and Arcade Games
In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense.
But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.”
The Hero’s Journey and the Gen X Work Ethic
One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does.
He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building.
Innovation as Energy, Emotion, and Action
When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day.
Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins.
Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO
If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk.
OUR FOUNDER
I founded iNNOVATION Insights, LLC with the mission to offer a window into the minds of today's thought leaders, industry disruptors, and visionaries from diverse backgrounds to inspire our community.
We challenge you to be moved, to explore, reimagine, and innovate within your spheres of influence. Let's be the catalysts of change and the harbingers of progress.
- Eulanda A. Sanders
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#iNNOVATIONInsightsPodcast #EulandaSanders #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Growing Up B2B Podcast. Dialing Into Success: a Call Center into a Legacy with Richard Blank
How do you build a business during a recession—and turn it into a legacy?
In this episode of the Growing Up B2B Podcast, Ed Delia, PCM Delia sits down with Richard Blank, CEO of Costa Rica's Call Center, who shares how family values, relentless perseverance, and people-first leadership helped him scale a company with heart.
He discusses the dynamics of working with family, including his wife and nephew, and the importance of open communication and respect. Richard also explores the future of the call center industry amidst technological advancements and offers advice for couples in business.
In this episode of Growing Up B2B, Richard shares his entrepreneurial journey, starting his call center during the 2008 recession, and the influence of his family's entrepreneurial background. From hiring his 13-year-old nephew to co-leading with his wife, Richard's insights into succession, culture, and growth are a masterclass in legacy-driven business.
Challenging Workplace Stereotypes about Couples
It's so interesting you say that. You know how some kids will go to mommy and say, hey, mommy, can I have some ice cream? She goes, no. Then they go to daddy, Eddie. He goes, of course you can. I love you. And so there are some people that play the middle. They hedge their bets. And I don't like that. I don't like that at all. Or they said, Richard said that I could. I go, Richard said I could. And I don't like that sort of game. And then some people might, as I mentioned, when they see us, they might not see us even as a couple. They see us as owners and bosses and whatever. But you have to realize something. It's like when you saw your teacher ever ride a bike, you're like, they ride bikes? And no, we have a beautiful life. And if you see us outside the office, you'll see us strolling and arm and arm and smiling. And what are we supposed to be yelling at each other at work? Seriously. And so I think we need to shatter some misconceptions that even though people might have a position or responsibilities, you have no idea what they do behind closed doors.
How AI and Technology Are Transforming the Industry
The labor pool. I can get anybody anywhere in the world now because of VPNs and the technology. It just took away the synergy in my pizzazz of knowing people and walking the rows. But where do I see this industry going? Just like the buggy whip. Eventually. AI will take over 90% of my business. There is something called the uncanny valley theory, where if it gets too much like human beings, we freak out and then we got to readjust again. I get it. That's why when you have these integrated voice response, the IVRs or these robo calls or Judy trying to sell you time life descriptions, it sounds perfect, but the timing is a little off and still it just doesn't seem 100% correct. It's like a mannequin, something off in nature.
Leadership Through Compassion: Earning Loyalty in High-Attrition Industries
Don't tell anybody. Of course, I'm not going to say anything. They go, you're the best boss ever. I go, yeah, because I know your name and I care. And so through natural filtration and the rotation and the high attrition in my industry, I get the solid rocks because I was there when they needed me most. And I asked for nothing in return. pulled him off the phone, or I gave him the public acclimates. And so I did the right thing that resonated. Do you understand? I made them feel better when they were the most vulnerable. And I could have broken them at that moment, but I didn't.
Mentoring and Growing with the Next Generation
And so this young man, Jason, who has been with me since he's been 13 years old, invested. Look at those beautiful years of late teens and 20s. With me, that is a serious responsibility on my end. And so I didn't want to put too much in the backpack, too much weight. I wanted to make sure he was getting stronger. And I gave little things, had him sitting in on meetings and telling him what's going on. And the things you would do at when you're butting a squire to a knife. Yeah. Yeah. I love that. I love that mindset because a lot of times people, I think sometimes they give up on people and they say they can't get to that next level or they can't do this or they've got shortcomings. And I think that's sometimes that's the opportunity to break through. And if you can break through with somebody, you may have an awesome person on your team for life or for the tenure of their career. And it sounds like you have that in your nephew.
https://youtu.be/RetVWs1-VTk
https://youtu.be/PtpUiPgd_6k
https://youtu.be/nWDKqsA-J2E
https://youtu.be/98-WIxIQjiM
https://youtube.com/shorts/USm7tYZcVWI
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Delia Associates , Ed Delia, Growing Up B2B Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
In this episode of Growing Up B2B, Richard shares his entrepreneurial journey, starting his call center during the 2008 recession, and the influence of his family's entrepreneurial background.
Building Real Connections with Social Grace
Richard Blank, President of Costa Rica's Call Center, talks about how showing up on time, asking follow-up questions, and being sociable can make all the difference in building meaningful connections.
Tough Love at Work? Why It Still Works
Richard Blank’s leadership playbook is pure old-school: accountability, honesty, and deep love.
He shares how family-style mentoring at work shaped a high-performance, values-led culture.
“Hit the Governor Switch. Take the 10 down to a 2.”
In this Growing Up B2B clip, Richard Blank shares how a moment of self-awareness—and a little laughter—can completely shift the tone in tense conversations.
Delia Associates Branding & Marketing
Description
BUSINESS BRAND EXPERTS THAT GET YOU TO YOUR NEXT…
We are a team of creative, knowledgeable, client-focused professionals who develop highly distinctive brands, supported by integrated marketing services.
Your Brand is the Most Valuable Asset to Your Business. When it’s decision-making time, a prospect’s lasting perception of your company as a brand is what’s remembered, appreciated, and acted upon. Ultimately, perception becomes reality because at point of first contact, that’s what prospects are buying; the positive anticipation of using your product or service for their benefit. Branded corporations have consistently outpaced unbranded ones, realizing greater market share, higher margins, happier personnel, and delighted clients. As business brand experts, Delia Associates can take your brand to the next level.
Delia Associates is your dedicated branding, marketing planning, web design and development, social media, PR/press & tradeshow, and strategic search engine marketing and SEO partner.
We specialize in the brands behind the brands. Are you in Specialty Manufacturing, Industrial, Materials Development, Product Development, Financial Services, or other B2B verticals? Let us show you how to elevate your brand.
When your brand happens in the mind of customers, will success follow?
As a brand-centric company, we offer strategic ways to deploy your brand, gain recognition and drive business in your market including:
- Integrated SEO & SEM Programs
- Analytics Reporting
- Website Design and Development
- Video Development
- Marketing Plan Development
- Trade Show Communications and Asset Design
- Strategic Marketing & Messaging Guidance
- Content Strategy & Development
- Custom Integrated Annual Communications Programs
Ed Delia:
TRUTH #1: B2b brands are in my DNA. Yes, it’s true. I’m the second-generation leader of Delia Associates, a full-service b2b branding and marketing firm founded in 1964 by my dad, Mike.
TRUTH #2: Exceptional b2b brands don’t just happen. It takes a clear and deliberate brand strategy and a lot of focused, tactical effort directed towards achieving specific goals. After launching, revitalizing, and re-engineering hundreds of b2b brands with our team at Delia Associates, that’s what experience has taught me. Over and over again.
TRUTH #3: Companies that take the time to properly cultivate their brand consistently outpace all others, which leads to greater market share, higher margins, outstanding employees, and lifelong clients. Experience has taught me that, too.
Now, let’s talk about you.
TRUTH #4: Your brand is the most valuable asset to your business. It gets you noticed, remembered, and ultimately, chosen over all others.
TRUTH #5: Emotion is what ultimately moves customers, prospects, even your current and future employees, to choose your brand. It goes way beyond what you do. It’s about the emotional connection. The shared experience. How it makes them feel.
TRUTH #6: You don’t have to be the biggest company to be the most successful, but you do have to be the best brand you can be. Is yours? Are you sure?
Now, let’s talk about us.
We’re the firm that can take you to a position of brand leadership; quickly and efficiently. We work exclusively with B2B organizations like yours, empowering them through a proprietary, patented system of brand strategy, foundation, and engagement to achieve absolute distinction and sustainable growth. Our results prove it. Over and over again.
Now, let’s talk.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Delia Associates #EdDelia #GrowingUpB2BPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Growing Up B2B Podcast. Dialing Into Success: a Call Center into a Legacy with Richard Blank
How do you build a business during a recession—and turn it into a legacy?
In this episode of the Growing Up B2B Podcast, Ed Delia, PCM Delia sits down with Richard Blank, CEO of Costa Rica's Call Center, who shares how family values, relentless perseverance, and people-first leadership helped him scale a company with heart.
He discusses the dynamics of working with family, including his wife and nephew, and the importance of open communication and respect. Richard also explores the future of the call center industry amidst technological advancements and offers advice for couples in business.
In this episode of Growing Up B2B, Richard shares his entrepreneurial journey, starting his call center during the 2008 recession, and the influence of his family's entrepreneurial background. From hiring his 13-year-old nephew to co-leading with his wife, Richard's insights into succession, culture, and growth are a masterclass in legacy-driven business.
Challenging Workplace Stereotypes about Couples
It's so interesting you say that. You know how some kids will go to mommy and say, hey, mommy, can I have some ice cream? She goes, no. Then they go to daddy, Eddie. He goes, of course you can. I love you. And so there are some people that play the middle. They hedge their bets. And I don't like that. I don't like that at all. Or they said, Richard said that I could. I go, Richard said I could. And I don't like that sort of game. And then some people might, as I mentioned, when they see us, they might not see us even as a couple. They see us as owners and bosses and whatever. But you have to realize something. It's like when you saw your teacher ever ride a bike, you're like, they ride bikes? And no, we have a beautiful life. And if you see us outside the office, you'll see us strolling and arm and arm and smiling. And what are we supposed to be yelling at each other at work? Seriously. And so I think we need to shatter some misconceptions that even though people might have a position or responsibilities, you have no idea what they do behind closed doors.
How AI and Technology Are Transforming the Industry
The labor pool. I can get anybody anywhere in the world now because of VPNs and the technology. It just took away the synergy in my pizzazz of knowing people and walking the rows. But where do I see this industry going? Just like the buggy whip. Eventually. AI will take over 90% of my business. There is something called the uncanny valley theory, where if it gets too much like human beings, we freak out and then we got to readjust again. I get it. That's why when you have these integrated voice response, the IVRs or these robo calls or Judy trying to sell you time life descriptions, it sounds perfect, but the timing is a little off and still it just doesn't seem 100% correct. It's like a mannequin, something off in nature.
Leadership Through Compassion: Earning Loyalty in High-Attrition Industries
Don't tell anybody. Of course, I'm not going to say anything. They go, you're the best boss ever. I go, yeah, because I know your name and I care. And so through natural filtration and the rotation and the high attrition in my industry, I get the solid rocks because I was there when they needed me most. And I asked for nothing in return. pulled him off the phone, or I gave him the public acclimates. And so I did the right thing that resonated. Do you understand? I made them feel better when they were the most vulnerable. And I could have broken them at that moment, but I didn't.
Mentoring and Growing with the Next Generation
And so this young man, Jason, who has been with me since he's been 13 years old, invested. Look at those beautiful years of late teens and 20s. With me, that is a serious responsibility on my end. And so I didn't want to put too much in the backpack, too much weight. I wanted to make sure he was getting stronger. And I gave little things, had him sitting in on meetings and telling him what's going on. And the things you would do at when you're butting a squire to a knife. Yeah. Yeah. I love that. I love that mindset because a lot of times people, I think sometimes they give up on people and they say they can't get to that next level or they can't do this or they've got shortcomings. And I think that's sometimes that's the opportunity to break through. And if you can break through with somebody, you may have an awesome person on your team for life or for the tenure of their career. And it sounds like you have that in your nephew.
https://youtu.be/RetVWs1-VTk
https://youtu.be/PtpUiPgd_6k
https://youtu.be/nWDKqsA-J2E
https://youtu.be/98-WIxIQjiM
https://youtube.com/shorts/USm7tYZcVWI
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Delia Associates , Ed Delia, Growing Up B2B Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
In this episode of Growing Up B2B, Richard shares his entrepreneurial journey, starting his call center during the 2008 recession, and the influence of his family's entrepreneurial background.
Building Real Connections with Social Grace
Richard Blank, President of Costa Rica's Call Center, talks about how showing up on time, asking follow-up questions, and being sociable can make all the difference in building meaningful connections.
Tough Love at Work? Why It Still Works
Richard Blank’s leadership playbook is pure old-school: accountability, honesty, and deep love.
He shares how family-style mentoring at work shaped a high-performance, values-led culture.
“Hit the Governor Switch. Take the 10 down to a 2.”
In this Growing Up B2B clip, Richard Blank shares how a moment of self-awareness—and a little laughter—can completely shift the tone in tense conversations.
Delia Associates Branding & Marketing
Description
BUSINESS BRAND EXPERTS THAT GET YOU TO YOUR NEXT…
We are a team of creative, knowledgeable, client-focused professionals who develop highly distinctive brands, supported by integrated marketing services.
Your Brand is the Most Valuable Asset to Your Business. When it’s decision-making time, a prospect’s lasting perception of your company as a brand is what’s remembered, appreciated, and acted upon. Ultimately, perception becomes reality because at point of first contact, that’s what prospects are buying; the positive anticipation of using your product or service for their benefit. Branded corporations have consistently outpaced unbranded ones, realizing greater market share, higher margins, happier personnel, and delighted clients. As business brand experts, Delia Associates can take your brand to the next level.
Delia Associates is your dedicated branding, marketing planning, web design and development, social media, PR/press & tradeshow, and strategic search engine marketing and SEO partner.
We specialize in the brands behind the brands. Are you in Specialty Manufacturing, Industrial, Materials Development, Product Development, Financial Services, or other B2B verticals? Let us show you how to elevate your brand.
When your brand happens in the mind of customers, will success follow?
As a brand-centric company, we offer strategic ways to deploy your brand, gain recognition and drive business in your market including:
- Integrated SEO & SEM Programs
- Analytics Reporting
- Website Design and Development
- Video Development
- Marketing Plan Development
- Trade Show Communications and Asset Design
- Strategic Marketing & Messaging Guidance
- Content Strategy & Development
- Custom Integrated Annual Communications Programs
Ed Delia:
TRUTH #1: B2b brands are in my DNA. Yes, it’s true. I’m the second-generation leader of Delia Associates, a full-service b2b branding and marketing firm founded in 1964 by my dad, Mike.
TRUTH #2: Exceptional b2b brands don’t just happen. It takes a clear and deliberate brand strategy and a lot of focused, tactical effort directed towards achieving specific goals. After launching, revitalizing, and re-engineering hundreds of b2b brands with our team at Delia Associates, that’s what experience has taught me. Over and over again.
TRUTH #3: Companies that take the time to properly cultivate their brand consistently outpace all others, which leads to greater market share, higher margins, outstanding employees, and lifelong clients. Experience has taught me that, too.
Now, let’s talk about you.
TRUTH #4: Your brand is the most valuable asset to your business. It gets you noticed, remembered, and ultimately, chosen over all others.
TRUTH #5: Emotion is what ultimately moves customers, prospects, even your current and future employees, to choose your brand. It goes way beyond what you do. It’s about the emotional connection. The shared experience. How it makes them feel.
TRUTH #6: You don’t have to be the biggest company to be the most successful, but you do have to be the best brand you can be. Is yours? Are you sure?
Now, let’s talk about us.
We’re the firm that can take you to a position of brand leadership; quickly and efficiently. We work exclusively with B2B organizations like yours, empowering them through a proprietary, patented system of brand strategy, foundation, and engagement to achieve absolute distinction and sustainable growth. Our results prove it. Over and over again.
Now, let’s talk.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Delia Associates #EdDelia #GrowingUpB2BPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Growing Up B2B Podcast. Dialing Into Success: a Call Center into a Legacy with Richard Blank
How do you build a business during a recession—and turn it into a legacy?
In this episode of the Growing Up B2B Podcast, Ed Delia, PCM Delia sits down with Richard Blank, CEO of Costa Rica's Call Center, who shares how family values, relentless perseverance, and people-first leadership helped him scale a company with heart.
He discusses the dynamics of working with family, including his wife and nephew, and the importance of open communication and respect. Richard also explores the future of the call center industry amidst technological advancements and offers advice for couples in business.
In this episode of Growing Up B2B, Richard shares his entrepreneurial journey, starting his call center during the 2008 recession, and the influence of his family's entrepreneurial background. From hiring his 13-year-old nephew to co-leading with his wife, Richard's insights into succession, culture, and growth are a masterclass in legacy-driven business.
Challenging Workplace Stereotypes about Couples
It's so interesting you say that. You know how some kids will go to mommy and say, hey, mommy, can I have some ice cream? She goes, no. Then they go to daddy, Eddie. He goes, of course you can. I love you. And so there are some people that play the middle. They hedge their bets. And I don't like that. I don't like that at all. Or they said, Richard said that I could. I go, Richard said I could. And I don't like that sort of game. And then some people might, as I mentioned, when they see us, they might not see us even as a couple. They see us as owners and bosses and whatever. But you have to realize something. It's like when you saw your teacher ever ride a bike, you're like, they ride bikes? And no, we have a beautiful life. And if you see us outside the office, you'll see us strolling and arm and arm and smiling. And what are we supposed to be yelling at each other at work? Seriously. And so I think we need to shatter some misconceptions that even though people might have a position or responsibilities, you have no idea what they do behind closed doors.
How AI and Technology Are Transforming the Industry
The labor pool. I can get anybody anywhere in the world now because of VPNs and the technology. It just took away the synergy in my pizzazz of knowing people and walking the rows. But where do I see this industry going? Just like the buggy whip. Eventually. AI will take over 90% of my business. There is something called the uncanny valley theory, where if it gets too much like human beings, we freak out and then we got to readjust again. I get it. That's why when you have these integrated voice response, the IVRs or these robo calls or Judy trying to sell you time life descriptions, it sounds perfect, but the timing is a little off and still it just doesn't seem 100% correct. It's like a mannequin, something off in nature.
Leadership Through Compassion: Earning Loyalty in High-Attrition Industries
Don't tell anybody. Of course, I'm not going to say anything. They go, you're the best boss ever. I go, yeah, because I know your name and I care. And so through natural filtration and the rotation and the high attrition in my industry, I get the solid rocks because I was there when they needed me most. And I asked for nothing in return. pulled him off the phone, or I gave him the public acclimates. And so I did the right thing that resonated. Do you understand? I made them feel better when they were the most vulnerable. And I could have broken them at that moment, but I didn't.
Mentoring and Growing with the Next Generation
And so this young man, Jason, who has been with me since he's been 13 years old, invested. Look at those beautiful years of late teens and 20s. With me, that is a serious responsibility on my end. And so I didn't want to put too much in the backpack, too much weight. I wanted to make sure he was getting stronger. And I gave little things, had him sitting in on meetings and telling him what's going on. And the things you would do at when you're butting a squire to a knife. Yeah. Yeah. I love that. I love that mindset because a lot of times people, I think sometimes they give up on people and they say they can't get to that next level or they can't do this or they've got shortcomings. And I think that's sometimes that's the opportunity to break through. And if you can break through with somebody, you may have an awesome person on your team for life or for the tenure of their career. And it sounds like you have that in your nephew.
https://youtu.be/RetVWs1-VTk
https://youtu.be/PtpUiPgd_6k
https://youtu.be/nWDKqsA-J2E
https://youtu.be/98-WIxIQjiM
https://youtube.com/shorts/USm7tYZcVWI
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Delia Associates , Ed Delia, Growing Up B2B Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
In this episode of Growing Up B2B, Richard shares his entrepreneurial journey, starting his call center during the 2008 recession, and the influence of his family's entrepreneurial background.
Building Real Connections with Social Grace
Richard Blank, President of Costa Rica's Call Center, talks about how showing up on time, asking follow-up questions, and being sociable can make all the difference in building meaningful connections.
Tough Love at Work? Why It Still Works
Richard Blank’s leadership playbook is pure old-school: accountability, honesty, and deep love.
He shares how family-style mentoring at work shaped a high-performance, values-led culture.
“Hit the Governor Switch. Take the 10 down to a 2.”
In this Growing Up B2B clip, Richard Blank shares how a moment of self-awareness—and a little laughter—can completely shift the tone in tense conversations.
Delia Associates Branding & Marketing
Description
BUSINESS BRAND EXPERTS THAT GET YOU TO YOUR NEXT…
We are a team of creative, knowledgeable, client-focused professionals who develop highly distinctive brands, supported by integrated marketing services.
Your Brand is the Most Valuable Asset to Your Business. When it’s decision-making time, a prospect’s lasting perception of your company as a brand is what’s remembered, appreciated, and acted upon. Ultimately, perception becomes reality because at point of first contact, that’s what prospects are buying; the positive anticipation of using your product or service for their benefit. Branded corporations have consistently outpaced unbranded ones, realizing greater market share, higher margins, happier personnel, and delighted clients. As business brand experts, Delia Associates can take your brand to the next level.
Delia Associates is your dedicated branding, marketing planning, web design and development, social media, PR/press & tradeshow, and strategic search engine marketing and SEO partner.
We specialize in the brands behind the brands. Are you in Specialty Manufacturing, Industrial, Materials Development, Product Development, Financial Services, or other B2B verticals? Let us show you how to elevate your brand.
When your brand happens in the mind of customers, will success follow?
As a brand-centric company, we offer strategic ways to deploy your brand, gain recognition and drive business in your market including:
- Integrated SEO & SEM Programs
- Analytics Reporting
- Website Design and Development
- Video Development
- Marketing Plan Development
- Trade Show Communications and Asset Design
- Strategic Marketing & Messaging Guidance
- Content Strategy & Development
- Custom Integrated Annual Communications Programs
Ed Delia:
TRUTH #1: B2b brands are in my DNA. Yes, it’s true. I’m the second-generation leader of Delia Associates, a full-service b2b branding and marketing firm founded in 1964 by my dad, Mike.
TRUTH #2: Exceptional b2b brands don’t just happen. It takes a clear and deliberate brand strategy and a lot of focused, tactical effort directed towards achieving specific goals. After launching, revitalizing, and re-engineering hundreds of b2b brands with our team at Delia Associates, that’s what experience has taught me. Over and over again.
TRUTH #3: Companies that take the time to properly cultivate their brand consistently outpace all others, which leads to greater market share, higher margins, outstanding employees, and lifelong clients. Experience has taught me that, too.
Now, let’s talk about you.
TRUTH #4: Your brand is the most valuable asset to your business. It gets you noticed, remembered, and ultimately, chosen over all others.
TRUTH #5: Emotion is what ultimately moves customers, prospects, even your current and future employees, to choose your brand. It goes way beyond what you do. It’s about the emotional connection. The shared experience. How it makes them feel.
TRUTH #6: You don’t have to be the biggest company to be the most successful, but you do have to be the best brand you can be. Is yours? Are you sure?
Now, let’s talk about us.
We’re the firm that can take you to a position of brand leadership; quickly and efficiently. We work exclusively with B2B organizations like yours, empowering them through a proprietary, patented system of brand strategy, foundation, and engagement to achieve absolute distinction and sustainable growth. Our results prove it. Over and over again.
Now, let’s talk.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Delia Associates #EdDelia #GrowingUpB2BPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Growing Up B2B Podcast. Dialing Into Success: a Call Center into a Legacy with Richard Blank
How do you build a business during a recession—and turn it into a legacy?
In this episode of the Growing Up B2B Podcast, Ed Delia, PCM Delia sits down with Richard Blank, CEO of Costa Rica's Call Center, who shares how family values, relentless perseverance, and people-first leadership helped him scale a company with heart.
He discusses the dynamics of working with family, including his wife and nephew, and the importance of open communication and respect. Richard also explores the future of the call center industry amidst technological advancements and offers advice for couples in business.
In this episode of Growing Up B2B, Richard shares his entrepreneurial journey, starting his call center during the 2008 recession, and the influence of his family's entrepreneurial background. From hiring his 13-year-old nephew to co-leading with his wife, Richard's insights into succession, culture, and growth are a masterclass in legacy-driven business.
Challenging Workplace Stereotypes about Couples
It's so interesting you say that. You know how some kids will go to mommy and say, hey, mommy, can I have some ice cream? She goes, no. Then they go to daddy, Eddie. He goes, of course you can. I love you. And so there are some people that play the middle. They hedge their bets. And I don't like that. I don't like that at all. Or they said, Richard said that I could. I go, Richard said I could. And I don't like that sort of game. And then some people might, as I mentioned, when they see us, they might not see us even as a couple. They see us as owners and bosses and whatever. But you have to realize something. It's like when you saw your teacher ever ride a bike, you're like, they ride bikes? And no, we have a beautiful life. And if you see us outside the office, you'll see us strolling and arm and arm and smiling. And what are we supposed to be yelling at each other at work? Seriously. And so I think we need to shatter some misconceptions that even though people might have a position or responsibilities, you have no idea what they do behind closed doors.
How AI and Technology Are Transforming the Industry
The labor pool. I can get anybody anywhere in the world now because of VPNs and the technology. It just took away the synergy in my pizzazz of knowing people and walking the rows. But where do I see this industry going? Just like the buggy whip. Eventually. AI will take over 90% of my business. There is something called the uncanny valley theory, where if it gets too much like human beings, we freak out and then we got to readjust again. I get it. That's why when you have these integrated voice response, the IVRs or these robo calls or Judy trying to sell you time life descriptions, it sounds perfect, but the timing is a little off and still it just doesn't seem 100% correct. It's like a mannequin, something off in nature.
Leadership Through Compassion: Earning Loyalty in High-Attrition Industries
Don't tell anybody. Of course, I'm not going to say anything. They go, you're the best boss ever. I go, yeah, because I know your name and I care. And so through natural filtration and the rotation and the high attrition in my industry, I get the solid rocks because I was there when they needed me most. And I asked for nothing in return. pulled him off the phone, or I gave him the public acclimates. And so I did the right thing that resonated. Do you understand? I made them feel better when they were the most vulnerable. And I could have broken them at that moment, but I didn't.
Mentoring and Growing with the Next Generation
And so this young man, Jason, who has been with me since he's been 13 years old, invested. Look at those beautiful years of late teens and 20s. With me, that is a serious responsibility on my end. And so I didn't want to put too much in the backpack, too much weight. I wanted to make sure he was getting stronger. And I gave little things, had him sitting in on meetings and telling him what's going on. And the things you would do at when you're butting a squire to a knife. Yeah. Yeah. I love that. I love that mindset because a lot of times people, I think sometimes they give up on people and they say they can't get to that next level or they can't do this or they've got shortcomings. And I think that's sometimes that's the opportunity to break through. And if you can break through with somebody, you may have an awesome person on your team for life or for the tenure of their career. And it sounds like you have that in your nephew.
https://youtu.be/RetVWs1-VTk
https://youtu.be/PtpUiPgd_6k
https://youtu.be/nWDKqsA-J2E
https://youtu.be/98-WIxIQjiM
https://youtube.com/shorts/USm7tYZcVWI
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Delia Associates , Ed Delia, Growing Up B2B Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
In this episode of Growing Up B2B, Richard shares his entrepreneurial journey, starting his call center during the 2008 recession, and the influence of his family's entrepreneurial background.
Building Real Connections with Social Grace
Richard Blank, President of Costa Rica's Call Center, talks about how showing up on time, asking follow-up questions, and being sociable can make all the difference in building meaningful connections.
Tough Love at Work? Why It Still Works
Richard Blank’s leadership playbook is pure old-school: accountability, honesty, and deep love.
He shares how family-style mentoring at work shaped a high-performance, values-led culture.
“Hit the Governor Switch. Take the 10 down to a 2.”
In this Growing Up B2B clip, Richard Blank shares how a moment of self-awareness—and a little laughter—can completely shift the tone in tense conversations.
Delia Associates Branding & Marketing
Description
BUSINESS BRAND EXPERTS THAT GET YOU TO YOUR NEXT…
We are a team of creative, knowledgeable, client-focused professionals who develop highly distinctive brands, supported by integrated marketing services.
Your Brand is the Most Valuable Asset to Your Business. When it’s decision-making time, a prospect’s lasting perception of your company as a brand is what’s remembered, appreciated, and acted upon. Ultimately, perception becomes reality because at point of first contact, that’s what prospects are buying; the positive anticipation of using your product or service for their benefit. Branded corporations have consistently outpaced unbranded ones, realizing greater market share, higher margins, happier personnel, and delighted clients. As business brand experts, Delia Associates can take your brand to the next level.
Delia Associates is your dedicated branding, marketing planning, web design and development, social media, PR/press & tradeshow, and strategic search engine marketing and SEO partner.
We specialize in the brands behind the brands. Are you in Specialty Manufacturing, Industrial, Materials Development, Product Development, Financial Services, or other B2B verticals? Let us show you how to elevate your brand.
When your brand happens in the mind of customers, will success follow?
As a brand-centric company, we offer strategic ways to deploy your brand, gain recognition and drive business in your market including:
- Integrated SEO & SEM Programs
- Analytics Reporting
- Website Design and Development
- Video Development
- Marketing Plan Development
- Trade Show Communications and Asset Design
- Strategic Marketing & Messaging Guidance
- Content Strategy & Development
- Custom Integrated Annual Communications Programs
Ed Delia:
TRUTH #1: B2b brands are in my DNA. Yes, it’s true. I’m the second-generation leader of Delia Associates, a full-service b2b branding and marketing firm founded in 1964 by my dad, Mike.
TRUTH #2: Exceptional b2b brands don’t just happen. It takes a clear and deliberate brand strategy and a lot of focused, tactical effort directed towards achieving specific goals. After launching, revitalizing, and re-engineering hundreds of b2b brands with our team at Delia Associates, that’s what experience has taught me. Over and over again.
TRUTH #3: Companies that take the time to properly cultivate their brand consistently outpace all others, which leads to greater market share, higher margins, outstanding employees, and lifelong clients. Experience has taught me that, too.
Now, let’s talk about you.
TRUTH #4: Your brand is the most valuable asset to your business. It gets you noticed, remembered, and ultimately, chosen over all others.
TRUTH #5: Emotion is what ultimately moves customers, prospects, even your current and future employees, to choose your brand. It goes way beyond what you do. It’s about the emotional connection. The shared experience. How it makes them feel.
TRUTH #6: You don’t have to be the biggest company to be the most successful, but you do have to be the best brand you can be. Is yours? Are you sure?
Now, let’s talk about us.
We’re the firm that can take you to a position of brand leadership; quickly and efficiently. We work exclusively with B2B organizations like yours, empowering them through a proprietary, patented system of brand strategy, foundation, and engagement to achieve absolute distinction and sustainable growth. Our results prove it. Over and over again.
Now, let’s talk.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Delia Associates #EdDelia #GrowingUpB2BPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Growing Up B2B Podcast. Dialing Into Success: a Call Center into a Legacy with Richard Blank
How do you build a business during a recession—and turn it into a legacy?
In this episode of the Growing Up B2B Podcast, Ed Delia, PCM Delia sits down with Richard Blank, CEO of Costa Rica's Call Center, who shares how family values, relentless perseverance, and people-first leadership helped him scale a company with heart.
He discusses the dynamics of working with family, including his wife and nephew, and the importance of open communication and respect. Richard also explores the future of the call center industry amidst technological advancements and offers advice for couples in business.
In this episode of Growing Up B2B, Richard shares his entrepreneurial journey, starting his call center during the 2008 recession, and the influence of his family's entrepreneurial background. From hiring his 13-year-old nephew to co-leading with his wife, Richard's insights into succession, culture, and growth are a masterclass in legacy-driven business.
Challenging Workplace Stereotypes about Couples
It's so interesting you say that. You know how some kids will go to mommy and say, hey, mommy, can I have some ice cream? She goes, no. Then they go to daddy, Eddie. He goes, of course you can. I love you. And so there are some people that play the middle. They hedge their bets. And I don't like that. I don't like that at all. Or they said, Richard said that I could. I go, Richard said I could. And I don't like that sort of game. And then some people might, as I mentioned, when they see us, they might not see us even as a couple. They see us as owners and bosses and whatever. But you have to realize something. It's like when you saw your teacher ever ride a bike, you're like, they ride bikes? And no, we have a beautiful life. And if you see us outside the office, you'll see us strolling and arm and arm and smiling. And what are we supposed to be yelling at each other at work? Seriously. And so I think we need to shatter some misconceptions that even though people might have a position or responsibilities, you have no idea what they do behind closed doors.
How AI and Technology Are Transforming the Industry
The labor pool. I can get anybody anywhere in the world now because of VPNs and the technology. It just took away the synergy in my pizzazz of knowing people and walking the rows. But where do I see this industry going? Just like the buggy whip. Eventually. AI will take over 90% of my business. There is something called the uncanny valley theory, where if it gets too much like human beings, we freak out and then we got to readjust again. I get it. That's why when you have these integrated voice response, the IVRs or these robo calls or Judy trying to sell you time life descriptions, it sounds perfect, but the timing is a little off and still it just doesn't seem 100% correct. It's like a mannequin, something off in nature.
Leadership Through Compassion: Earning Loyalty in High-Attrition Industries
Don't tell anybody. Of course, I'm not going to say anything. They go, you're the best boss ever. I go, yeah, because I know your name and I care. And so through natural filtration and the rotation and the high attrition in my industry, I get the solid rocks because I was there when they needed me most. And I asked for nothing in return. pulled him off the phone, or I gave him the public acclimates. And so I did the right thing that resonated. Do you understand? I made them feel better when they were the most vulnerable. And I could have broken them at that moment, but I didn't.
Mentoring and Growing with the Next Generation
And so this young man, Jason, who has been with me since he's been 13 years old, invested. Look at those beautiful years of late teens and 20s. With me, that is a serious responsibility on my end. And so I didn't want to put too much in the backpack, too much weight. I wanted to make sure he was getting stronger. And I gave little things, had him sitting in on meetings and telling him what's going on. And the things you would do at when you're butting a squire to a knife. Yeah. Yeah. I love that. I love that mindset because a lot of times people, I think sometimes they give up on people and they say they can't get to that next level or they can't do this or they've got shortcomings. And I think that's sometimes that's the opportunity to break through. And if you can break through with somebody, you may have an awesome person on your team for life or for the tenure of their career. And it sounds like you have that in your nephew.
https://youtu.be/RetVWs1-VTk
https://youtu.be/PtpUiPgd_6k
https://youtu.be/nWDKqsA-J2E
https://youtu.be/98-WIxIQjiM
https://youtube.com/shorts/USm7tYZcVWI
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Delia Associates , Ed Delia, Growing Up B2B Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
In this episode of Growing Up B2B, Richard shares his entrepreneurial journey, starting his call center during the 2008 recession, and the influence of his family's entrepreneurial background.
Building Real Connections with Social Grace
Richard Blank, President of Costa Rica's Call Center, talks about how showing up on time, asking follow-up questions, and being sociable can make all the difference in building meaningful connections.
Tough Love at Work? Why It Still Works
Richard Blank’s leadership playbook is pure old-school: accountability, honesty, and deep love.
He shares how family-style mentoring at work shaped a high-performance, values-led culture.
“Hit the Governor Switch. Take the 10 down to a 2.”
In this Growing Up B2B clip, Richard Blank shares how a moment of self-awareness—and a little laughter—can completely shift the tone in tense conversations.
Delia Associates Branding & Marketing
Description
BUSINESS BRAND EXPERTS THAT GET YOU TO YOUR NEXT…
We are a team of creative, knowledgeable, client-focused professionals who develop highly distinctive brands, supported by integrated marketing services.
Your Brand is the Most Valuable Asset to Your Business. When it’s decision-making time, a prospect’s lasting perception of your company as a brand is what’s remembered, appreciated, and acted upon. Ultimately, perception becomes reality because at point of first contact, that’s what prospects are buying; the positive anticipation of using your product or service for their benefit. Branded corporations have consistently outpaced unbranded ones, realizing greater market share, higher margins, happier personnel, and delighted clients. As business brand experts, Delia Associates can take your brand to the next level.
Delia Associates is your dedicated branding, marketing planning, web design and development, social media, PR/press & tradeshow, and strategic search engine marketing and SEO partner.
We specialize in the brands behind the brands. Are you in Specialty Manufacturing, Industrial, Materials Development, Product Development, Financial Services, or other B2B verticals? Let us show you how to elevate your brand.
When your brand happens in the mind of customers, will success follow?
As a brand-centric company, we offer strategic ways to deploy your brand, gain recognition and drive business in your market including:
- Integrated SEO & SEM Programs
- Analytics Reporting
- Website Design and Development
- Video Development
- Marketing Plan Development
- Trade Show Communications and Asset Design
- Strategic Marketing & Messaging Guidance
- Content Strategy & Development
- Custom Integrated Annual Communications Programs
Ed Delia:
TRUTH #1: B2b brands are in my DNA. Yes, it’s true. I’m the second-generation leader of Delia Associates, a full-service b2b branding and marketing firm founded in 1964 by my dad, Mike.
TRUTH #2: Exceptional b2b brands don’t just happen. It takes a clear and deliberate brand strategy and a lot of focused, tactical effort directed towards achieving specific goals. After launching, revitalizing, and re-engineering hundreds of b2b brands with our team at Delia Associates, that’s what experience has taught me. Over and over again.
TRUTH #3: Companies that take the time to properly cultivate their brand consistently outpace all others, which leads to greater market share, higher margins, outstanding employees, and lifelong clients. Experience has taught me that, too.
Now, let’s talk about you.
TRUTH #4: Your brand is the most valuable asset to your business. It gets you noticed, remembered, and ultimately, chosen over all others.
TRUTH #5: Emotion is what ultimately moves customers, prospects, even your current and future employees, to choose your brand. It goes way beyond what you do. It’s about the emotional connection. The shared experience. How it makes them feel.
TRUTH #6: You don’t have to be the biggest company to be the most successful, but you do have to be the best brand you can be. Is yours? Are you sure?
Now, let’s talk about us.
We’re the firm that can take you to a position of brand leadership; quickly and efficiently. We work exclusively with B2B organizations like yours, empowering them through a proprietary, patented system of brand strategy, foundation, and engagement to achieve absolute distinction and sustainable growth. Our results prove it. Over and over again.
Now, let’s talk.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Delia Associates #EdDelia #GrowingUpB2BPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Growing Up B2B Podcast. Dialing Into Success: a Call Center into a Legacy with Richard Blank
How do you build a business during a recession—and turn it into a legacy?
In this episode of the Growing Up B2B Podcast, Ed Delia, PCM Delia sits down with Richard Blank, CEO of Costa Rica's Call Center, who shares how family values, relentless perseverance, and people-first leadership helped him scale a company with heart.
He discusses the dynamics of working with family, including his wife and nephew, and the importance of open communication and respect. Richard also explores the future of the call center industry amidst technological advancements and offers advice for couples in business.
In this episode of Growing Up B2B, Richard shares his entrepreneurial journey, starting his call center during the 2008 recession, and the influence of his family's entrepreneurial background. From hiring his 13-year-old nephew to co-leading with his wife, Richard's insights into succession, culture, and growth are a masterclass in legacy-driven business.
Challenging Workplace Stereotypes about Couples
It's so interesting you say that. You know how some kids will go to mommy and say, hey, mommy, can I have some ice cream? She goes, no. Then they go to daddy, Eddie. He goes, of course you can. I love you. And so there are some people that play the middle. They hedge their bets. And I don't like that. I don't like that at all. Or they said, Richard said that I could. I go, Richard said I could. And I don't like that sort of game. And then some people might, as I mentioned, when they see us, they might not see us even as a couple. They see us as owners and bosses and whatever. But you have to realize something. It's like when you saw your teacher ever ride a bike, you're like, they ride bikes? And no, we have a beautiful life. And if you see us outside the office, you'll see us strolling and arm and arm and smiling. And what are we supposed to be yelling at each other at work? Seriously. And so I think we need to shatter some misconceptions that even though people might have a position or responsibilities, you have no idea what they do behind closed doors.
How AI and Technology Are Transforming the Industry
The labor pool. I can get anybody anywhere in the world now because of VPNs and the technology. It just took away the synergy in my pizzazz of knowing people and walking the rows. But where do I see this industry going? Just like the buggy whip. Eventually. AI will take over 90% of my business. There is something called the uncanny valley theory, where if it gets too much like human beings, we freak out and then we got to readjust again. I get it. That's why when you have these integrated voice response, the IVRs or these robo calls or Judy trying to sell you time life descriptions, it sounds perfect, but the timing is a little off and still it just doesn't seem 100% correct. It's like a mannequin, something off in nature.
Leadership Through Compassion: Earning Loyalty in High-Attrition Industries
Don't tell anybody. Of course, I'm not going to say anything. They go, you're the best boss ever. I go, yeah, because I know your name and I care. And so through natural filtration and the rotation and the high attrition in my industry, I get the solid rocks because I was there when they needed me most. And I asked for nothing in return. pulled him off the phone, or I gave him the public acclimates. And so I did the right thing that resonated. Do you understand? I made them feel better when they were the most vulnerable. And I could have broken them at that moment, but I didn't.
Mentoring and Growing with the Next Generation
And so this young man, Jason, who has been with me since he's been 13 years old, invested. Look at those beautiful years of late teens and 20s. With me, that is a serious responsibility on my end. And so I didn't want to put too much in the backpack, too much weight. I wanted to make sure he was getting stronger. And I gave little things, had him sitting in on meetings and telling him what's going on. And the things you would do at when you're butting a squire to a knife. Yeah. Yeah. I love that. I love that mindset because a lot of times people, I think sometimes they give up on people and they say they can't get to that next level or they can't do this or they've got shortcomings. And I think that's sometimes that's the opportunity to break through. And if you can break through with somebody, you may have an awesome person on your team for life or for the tenure of their career. And it sounds like you have that in your nephew.
https://youtu.be/RetVWs1-VTk
https://youtu.be/PtpUiPgd_6k
https://youtu.be/nWDKqsA-J2E
https://youtu.be/98-WIxIQjiM
https://youtube.com/shorts/USm7tYZcVWI
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Delia Associates , Ed Delia, Growing Up B2B Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
In this episode of Growing Up B2B, Richard shares his entrepreneurial journey, starting his call center during the 2008 recession, and the influence of his family's entrepreneurial background.
Building Real Connections with Social Grace
Richard Blank, President of Costa Rica's Call Center, talks about how showing up on time, asking follow-up questions, and being sociable can make all the difference in building meaningful connections.
Tough Love at Work? Why It Still Works
Richard Blank’s leadership playbook is pure old-school: accountability, honesty, and deep love.
He shares how family-style mentoring at work shaped a high-performance, values-led culture.
“Hit the Governor Switch. Take the 10 down to a 2.”
In this Growing Up B2B clip, Richard Blank shares how a moment of self-awareness—and a little laughter—can completely shift the tone in tense conversations.
Delia Associates Branding & Marketing
Description
BUSINESS BRAND EXPERTS THAT GET YOU TO YOUR NEXT…
We are a team of creative, knowledgeable, client-focused professionals who develop highly distinctive brands, supported by integrated marketing services.
Your Brand is the Most Valuable Asset to Your Business. When it’s decision-making time, a prospect’s lasting perception of your company as a brand is what’s remembered, appreciated, and acted upon. Ultimately, perception becomes reality because at point of first contact, that’s what prospects are buying; the positive anticipation of using your product or service for their benefit. Branded corporations have consistently outpaced unbranded ones, realizing greater market share, higher margins, happier personnel, and delighted clients. As business brand experts, Delia Associates can take your brand to the next level.
Delia Associates is your dedicated branding, marketing planning, web design and development, social media, PR/press & tradeshow, and strategic search engine marketing and SEO partner.
We specialize in the brands behind the brands. Are you in Specialty Manufacturing, Industrial, Materials Development, Product Development, Financial Services, or other B2B verticals? Let us show you how to elevate your brand.
When your brand happens in the mind of customers, will success follow?
As a brand-centric company, we offer strategic ways to deploy your brand, gain recognition and drive business in your market including:
- Integrated SEO & SEM Programs
- Analytics Reporting
- Website Design and Development
- Video Development
- Marketing Plan Development
- Trade Show Communications and Asset Design
- Strategic Marketing & Messaging Guidance
- Content Strategy & Development
- Custom Integrated Annual Communications Programs
Ed Delia:
TRUTH #1: B2b brands are in my DNA. Yes, it’s true. I’m the second-generation leader of Delia Associates, a full-service b2b branding and marketing firm founded in 1964 by my dad, Mike.
TRUTH #2: Exceptional b2b brands don’t just happen. It takes a clear and deliberate brand strategy and a lot of focused, tactical effort directed towards achieving specific goals. After launching, revitalizing, and re-engineering hundreds of b2b brands with our team at Delia Associates, that’s what experience has taught me. Over and over again.
TRUTH #3: Companies that take the time to properly cultivate their brand consistently outpace all others, which leads to greater market share, higher margins, outstanding employees, and lifelong clients. Experience has taught me that, too.
Now, let’s talk about you.
TRUTH #4: Your brand is the most valuable asset to your business. It gets you noticed, remembered, and ultimately, chosen over all others.
TRUTH #5: Emotion is what ultimately moves customers, prospects, even your current and future employees, to choose your brand. It goes way beyond what you do. It’s about the emotional connection. The shared experience. How it makes them feel.
TRUTH #6: You don’t have to be the biggest company to be the most successful, but you do have to be the best brand you can be. Is yours? Are you sure?
Now, let’s talk about us.
We’re the firm that can take you to a position of brand leadership; quickly and efficiently. We work exclusively with B2B organizations like yours, empowering them through a proprietary, patented system of brand strategy, foundation, and engagement to achieve absolute distinction and sustainable growth. Our results prove it. Over and over again.
Now, let’s talk.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Delia Associates #EdDelia #GrowingUpB2BPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
