This video, part of The American Mercury’s centennial coverage, examines Judge Leonard S. Roan’s charge to the jury on August 25, 1913, in the Leo Frank trial for the murder of 13-year-old Mary Phagan at the National Pencil Company in Atlanta. After Hugh M. Dorsey’s closing arguments, Roan, as documented in the Leo Frank Trial Brief of Evidence, instructed the jury to determine if Frank, with malice aforethought, murdered Phagan by choking her on April 26, 1913. Roan emphasized the jury’s role as sole judges of evidence and witness credibility, urging them to seek truth beyond a reasonable doubt through direct evidence. The jury deliberated from 1:30 PM to 4:39 PM, delivering a unanimous guilty verdict at 4:56 PM, recommending death “without mercy.” Roan’s charge occurred in a trial marked by antisemitism allegations, with the defense claiming bias against Frank, a Jewish superintendent. The verdict led to Frank’s 1915 lynching after a commutation and the founding of the Anti-Defamation League (ADL). As of May 25, 2025, the case remains debated, with the Georgia Innocence Project seeking exoneration, opposed by Phagan’s family. X debates reflect this divide, with some citing Alonzo Mann’s 1982 affidavit implicating Conley, while others affirm the verdict. The video frames Roan’s instructions as a key moment in justice and prejudice debates.
I was GUARANTEED BY POLICE MURDER OF MY FATHER through my niece for at least 15 years with her husband insisting on my father getting killed instead to avoid suffering HAHAHA
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W4CY Radio TV Channel presents The Winning Business Radio. Streamed live on Nov 4, 2024 with Richard Blank
WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven advice and insights, and to help them avoid the mistakes of others. As Churchill said, “Those who fail to learn from history are condemned to repeat it.”
Kevin Hallinan
Expert in Sales and Leadership Development - Sandler Training - Trainer and Coach - Keynote Speaker - Radio Host - Voice Over Artist - Founding Member, The Outlier Project
Kevin is an expert at helping companies, including law firms and CPA firms, overcome sales challenges. His experience is vast, delivering sales training to companies in many industries ranging in size from startups, to small-medium sized closely-held companies, to Fortune 50 enterprises. While most of Kevin’s clients are in his home state of Massachusetts, he works with companies across the US and abroad. Kevin is a partner at WINNING, Incorporated, part of the Sandler Sales Training Network.
Voice Over Artist
Working from my in-home, professional studio, I'm available with short notice for: commercials, audiobooks, narrations, documentaries, IVR, voicemail, phone systems, on-hold messages, podcasts, promos, training, business presentations, sales, websites and other voice over jobs.
Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com).
Winning Business Radio Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.
Creating Playful Connections with Vintage Pinball
So they're not on their phone or smoking a cigarette or by themselves. And it gives a chance for people to approach me so we can talk and laugh and compete. And they'll never get a chance to play these old, beautiful machines. I got a 1970 Bally's Camelot and a 71 Bally's Expressway. When are they ever going to see these electrical, mechanical, gorgeous machines from the 70s? And so I do this because it's like the Willy Wonka thing. You know, the umptalumptas, they sing while they work. I got people here that like skip through the hallways because they're in a good mood. That's great. Yeah. It's nurturing. I've created play and I'm doing it at a certain advanced level of professionalism because when you laugh with a co-worker, because no one ever laughs at work, but when you see someone and you're laughing through fun, man, you saw a different side of them. You saw them giggling, laughing, winning. And that's special.
Quality Over Quantity in Telemarketing
And if you can find that sort of focused imbalance in the beginning of a phone call, you will get such amazing distance, like the long bow. That changes battle. And so instead of making 400 calls a day, tell your supervisor, Billy, I'm making 125. Why? Because my metrics moved. I'm doubling the amount of talk time. And look at my conversion ratios. So do you have any common metrics? Oh, that's awesome. I'm in front of a lot of people. You know what I do. I work with sales organizations. And in a big group, after they get to know me a bit, I'll say, how many of you actually like to prospect? There's usually one, maybe two people. And I joke with them and I say, you're weird. It's not normal to like getting on a phone and calling strangers, but You know, then I say, I wish more people were like that. You have a passion for this.
Strategic Business Management and Delegation
And so companies might be in a rut or they might not understand the art of speech or how to write a script or how to marinate a list and really how to do a good workflow. Or they're just overwhelmed and they really want somebody to assist them to tee it up for them. And they go in and close. Listen, a lot of companies, my friend, it's about letting go. I'm not telling you to give the keys to the company, but if you're overwhelming yourself with making phone calls, it's like someone that owns a restaurant. You can't do everything. And so you don't also want to hire the cheapest person because it could ruin your clientele base and they might not want to come back. And so that's why I always ask for the profile, specifically what you're looking for in the expectations. And when I read scripts, it's very interesting how they kind of write it. They think like I'm calling and the person answering his credit card at the ready. It doesn't work like that
The Transformative Experience of Studying in Spain
Get the opportunity. How did you get the opportunity? And when did you go to Spain, University of Sevilla to study Spanish and get that language proficiency? In order to be a Spanish major at the University of Arizona, you have to spend some time abroad. I'm like, really? That's cool. Force me. Yeah. Then I doubled down. I'm not going first semester and coming home. I want the full year. And I want Christmas break over that time to not come home, to take a backpack, a URL pass. call my family once a week on a pay phone and travel, go to Amsterdam, go to Corfu, Greece. That's cool. And this is before the cell phone. So you had to hustle the hookup. You had to go around and meet people. You had to read the signs and show up at the bar. It was so bohemic. It was incredible. And the people that I would meet, and it was not saying it was clean in regards to hygiene. I'm talking about youth hostels, but it still had a sense of innocence to it still. Yeah. And the people there shared books. And if they saw someone, they would join. But he doesn't speak any of the languages we speak. Complete place at the table. And I learned that what I grew up with in the United States sometimes was not applicable or had any sort of merit somewhere else. And I needed to shed that skin to not only be included, but to learn. And so it's a beautiful thing to accept people at a table and break bread with
https://youtu.be/j8ne0zrHV6Y
https://youtu.be/fryBD42RN9o
https://youtu.be/Eb3j6HI7v-Y
https://youtu.be/CMe6biiSkjc
https://youtu.be/Z5ku2fJGkFo
https://youtube.com/shorts/_taLGvq60VY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Kevin Hallinan, W4CY Radio TV Channel, The Winning Business Radio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KevinHallinan #W4CYRadioTVChannel #TheWinningBusinessRadio #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
W4CY Radio TV Channel presents The Winning Business Radio. Streamed live on Nov 4, 2024 with Richard Blank
WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven advice and insights, and to help them avoid the mistakes of others. As Churchill said, “Those who fail to learn from history are condemned to repeat it.”
Kevin Hallinan
Expert in Sales and Leadership Development - Sandler Training - Trainer and Coach - Keynote Speaker - Radio Host - Voice Over Artist - Founding Member, The Outlier Project
Kevin is an expert at helping companies, including law firms and CPA firms, overcome sales challenges. His experience is vast, delivering sales training to companies in many industries ranging in size from startups, to small-medium sized closely-held companies, to Fortune 50 enterprises. While most of Kevin’s clients are in his home state of Massachusetts, he works with companies across the US and abroad. Kevin is a partner at WINNING, Incorporated, part of the Sandler Sales Training Network.
Voice Over Artist
Working from my in-home, professional studio, I'm available with short notice for: commercials, audiobooks, narrations, documentaries, IVR, voicemail, phone systems, on-hold messages, podcasts, promos, training, business presentations, sales, websites and other voice over jobs.
Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com).
Winning Business Radio Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.
Creating Playful Connections with Vintage Pinball
So they're not on their phone or smoking a cigarette or by themselves. And it gives a chance for people to approach me so we can talk and laugh and compete. And they'll never get a chance to play these old, beautiful machines. I got a 1970 Bally's Camelot and a 71 Bally's Expressway. When are they ever going to see these electrical, mechanical, gorgeous machines from the 70s? And so I do this because it's like the Willy Wonka thing. You know, the umptalumptas, they sing while they work. I got people here that like skip through the hallways because they're in a good mood. That's great. Yeah. It's nurturing. I've created play and I'm doing it at a certain advanced level of professionalism because when you laugh with a co-worker, because no one ever laughs at work, but when you see someone and you're laughing through fun, man, you saw a different side of them. You saw them giggling, laughing, winning. And that's special.
Quality Over Quantity in Telemarketing
And if you can find that sort of focused imbalance in the beginning of a phone call, you will get such amazing distance, like the long bow. That changes battle. And so instead of making 400 calls a day, tell your supervisor, Billy, I'm making 125. Why? Because my metrics moved. I'm doubling the amount of talk time. And look at my conversion ratios. So do you have any common metrics? Oh, that's awesome. I'm in front of a lot of people. You know what I do. I work with sales organizations. And in a big group, after they get to know me a bit, I'll say, how many of you actually like to prospect? There's usually one, maybe two people. And I joke with them and I say, you're weird. It's not normal to like getting on a phone and calling strangers, but You know, then I say, I wish more people were like that. You have a passion for this.
Strategic Business Management and Delegation
And so companies might be in a rut or they might not understand the art of speech or how to write a script or how to marinate a list and really how to do a good workflow. Or they're just overwhelmed and they really want somebody to assist them to tee it up for them. And they go in and close. Listen, a lot of companies, my friend, it's about letting go. I'm not telling you to give the keys to the company, but if you're overwhelming yourself with making phone calls, it's like someone that owns a restaurant. You can't do everything. And so you don't also want to hire the cheapest person because it could ruin your clientele base and they might not want to come back. And so that's why I always ask for the profile, specifically what you're looking for in the expectations. And when I read scripts, it's very interesting how they kind of write it. They think like I'm calling and the person answering his credit card at the ready. It doesn't work like that
The Transformative Experience of Studying in Spain
Get the opportunity. How did you get the opportunity? And when did you go to Spain, University of Sevilla to study Spanish and get that language proficiency? In order to be a Spanish major at the University of Arizona, you have to spend some time abroad. I'm like, really? That's cool. Force me. Yeah. Then I doubled down. I'm not going first semester and coming home. I want the full year. And I want Christmas break over that time to not come home, to take a backpack, a URL pass. call my family once a week on a pay phone and travel, go to Amsterdam, go to Corfu, Greece. That's cool. And this is before the cell phone. So you had to hustle the hookup. You had to go around and meet people. You had to read the signs and show up at the bar. It was so bohemic. It was incredible. And the people that I would meet, and it was not saying it was clean in regards to hygiene. I'm talking about youth hostels, but it still had a sense of innocence to it still. Yeah. And the people there shared books. And if they saw someone, they would join. But he doesn't speak any of the languages we speak. Complete place at the table. And I learned that what I grew up with in the United States sometimes was not applicable or had any sort of merit somewhere else. And I needed to shed that skin to not only be included, but to learn. And so it's a beautiful thing to accept people at a table and break bread with
https://youtu.be/j8ne0zrHV6Y
https://youtu.be/fryBD42RN9o
https://youtu.be/Eb3j6HI7v-Y
https://youtu.be/CMe6biiSkjc
https://youtu.be/Z5ku2fJGkFo
https://youtube.com/shorts/_taLGvq60VY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Kevin Hallinan, W4CY Radio TV Channel, The Winning Business Radio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KevinHallinan #W4CYRadioTVChannel #TheWinningBusinessRadio #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
W4CY Radio TV Channel presents The Winning Business Radio. Streamed live on Nov 4, 2024 with Richard Blank
WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven advice and insights, and to help them avoid the mistakes of others. As Churchill said, “Those who fail to learn from history are condemned to repeat it.”
Kevin Hallinan
Expert in Sales and Leadership Development - Sandler Training - Trainer and Coach - Keynote Speaker - Radio Host - Voice Over Artist - Founding Member, The Outlier Project
Kevin is an expert at helping companies, including law firms and CPA firms, overcome sales challenges. His experience is vast, delivering sales training to companies in many industries ranging in size from startups, to small-medium sized closely-held companies, to Fortune 50 enterprises. While most of Kevin’s clients are in his home state of Massachusetts, he works with companies across the US and abroad. Kevin is a partner at WINNING, Incorporated, part of the Sandler Sales Training Network.
Voice Over Artist
Working from my in-home, professional studio, I'm available with short notice for: commercials, audiobooks, narrations, documentaries, IVR, voicemail, phone systems, on-hold messages, podcasts, promos, training, business presentations, sales, websites and other voice over jobs.
Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com).
Winning Business Radio Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.
Creating Playful Connections with Vintage Pinball
So they're not on their phone or smoking a cigarette or by themselves. And it gives a chance for people to approach me so we can talk and laugh and compete. And they'll never get a chance to play these old, beautiful machines. I got a 1970 Bally's Camelot and a 71 Bally's Expressway. When are they ever going to see these electrical, mechanical, gorgeous machines from the 70s? And so I do this because it's like the Willy Wonka thing. You know, the umptalumptas, they sing while they work. I got people here that like skip through the hallways because they're in a good mood. That's great. Yeah. It's nurturing. I've created play and I'm doing it at a certain advanced level of professionalism because when you laugh with a co-worker, because no one ever laughs at work, but when you see someone and you're laughing through fun, man, you saw a different side of them. You saw them giggling, laughing, winning. And that's special.
Quality Over Quantity in Telemarketing
And if you can find that sort of focused imbalance in the beginning of a phone call, you will get such amazing distance, like the long bow. That changes battle. And so instead of making 400 calls a day, tell your supervisor, Billy, I'm making 125. Why? Because my metrics moved. I'm doubling the amount of talk time. And look at my conversion ratios. So do you have any common metrics? Oh, that's awesome. I'm in front of a lot of people. You know what I do. I work with sales organizations. And in a big group, after they get to know me a bit, I'll say, how many of you actually like to prospect? There's usually one, maybe two people. And I joke with them and I say, you're weird. It's not normal to like getting on a phone and calling strangers, but You know, then I say, I wish more people were like that. You have a passion for this.
Strategic Business Management and Delegation
And so companies might be in a rut or they might not understand the art of speech or how to write a script or how to marinate a list and really how to do a good workflow. Or they're just overwhelmed and they really want somebody to assist them to tee it up for them. And they go in and close. Listen, a lot of companies, my friend, it's about letting go. I'm not telling you to give the keys to the company, but if you're overwhelming yourself with making phone calls, it's like someone that owns a restaurant. You can't do everything. And so you don't also want to hire the cheapest person because it could ruin your clientele base and they might not want to come back. And so that's why I always ask for the profile, specifically what you're looking for in the expectations. And when I read scripts, it's very interesting how they kind of write it. They think like I'm calling and the person answering his credit card at the ready. It doesn't work like that
The Transformative Experience of Studying in Spain
Get the opportunity. How did you get the opportunity? And when did you go to Spain, University of Sevilla to study Spanish and get that language proficiency? In order to be a Spanish major at the University of Arizona, you have to spend some time abroad. I'm like, really? That's cool. Force me. Yeah. Then I doubled down. I'm not going first semester and coming home. I want the full year. And I want Christmas break over that time to not come home, to take a backpack, a URL pass. call my family once a week on a pay phone and travel, go to Amsterdam, go to Corfu, Greece. That's cool. And this is before the cell phone. So you had to hustle the hookup. You had to go around and meet people. You had to read the signs and show up at the bar. It was so bohemic. It was incredible. And the people that I would meet, and it was not saying it was clean in regards to hygiene. I'm talking about youth hostels, but it still had a sense of innocence to it still. Yeah. And the people there shared books. And if they saw someone, they would join. But he doesn't speak any of the languages we speak. Complete place at the table. And I learned that what I grew up with in the United States sometimes was not applicable or had any sort of merit somewhere else. And I needed to shed that skin to not only be included, but to learn. And so it's a beautiful thing to accept people at a table and break bread with
https://youtu.be/j8ne0zrHV6Y
https://youtu.be/fryBD42RN9o
https://youtu.be/Eb3j6HI7v-Y
https://youtu.be/CMe6biiSkjc
https://youtu.be/Z5ku2fJGkFo
https://youtube.com/shorts/_taLGvq60VY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Kevin Hallinan, W4CY Radio TV Channel, The Winning Business Radio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KevinHallinan #W4CYRadioTVChannel #TheWinningBusinessRadio #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
W4CY Radio TV Channel presents The Winning Business Radio. Streamed live on Nov 4, 2024 with Richard Blank
WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven advice and insights, and to help them avoid the mistakes of others. As Churchill said, “Those who fail to learn from history are condemned to repeat it.”
Kevin Hallinan
Expert in Sales and Leadership Development - Sandler Training - Trainer and Coach - Keynote Speaker - Radio Host - Voice Over Artist - Founding Member, The Outlier Project
Kevin is an expert at helping companies, including law firms and CPA firms, overcome sales challenges. His experience is vast, delivering sales training to companies in many industries ranging in size from startups, to small-medium sized closely-held companies, to Fortune 50 enterprises. While most of Kevin’s clients are in his home state of Massachusetts, he works with companies across the US and abroad. Kevin is a partner at WINNING, Incorporated, part of the Sandler Sales Training Network.
Voice Over Artist
Working from my in-home, professional studio, I'm available with short notice for: commercials, audiobooks, narrations, documentaries, IVR, voicemail, phone systems, on-hold messages, podcasts, promos, training, business presentations, sales, websites and other voice over jobs.
Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com).
Winning Business Radio Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.
Creating Playful Connections with Vintage Pinball
So they're not on their phone or smoking a cigarette or by themselves. And it gives a chance for people to approach me so we can talk and laugh and compete. And they'll never get a chance to play these old, beautiful machines. I got a 1970 Bally's Camelot and a 71 Bally's Expressway. When are they ever going to see these electrical, mechanical, gorgeous machines from the 70s? And so I do this because it's like the Willy Wonka thing. You know, the umptalumptas, they sing while they work. I got people here that like skip through the hallways because they're in a good mood. That's great. Yeah. It's nurturing. I've created play and I'm doing it at a certain advanced level of professionalism because when you laugh with a co-worker, because no one ever laughs at work, but when you see someone and you're laughing through fun, man, you saw a different side of them. You saw them giggling, laughing, winning. And that's special.
Quality Over Quantity in Telemarketing
And if you can find that sort of focused imbalance in the beginning of a phone call, you will get such amazing distance, like the long bow. That changes battle. And so instead of making 400 calls a day, tell your supervisor, Billy, I'm making 125. Why? Because my metrics moved. I'm doubling the amount of talk time. And look at my conversion ratios. So do you have any common metrics? Oh, that's awesome. I'm in front of a lot of people. You know what I do. I work with sales organizations. And in a big group, after they get to know me a bit, I'll say, how many of you actually like to prospect? There's usually one, maybe two people. And I joke with them and I say, you're weird. It's not normal to like getting on a phone and calling strangers, but You know, then I say, I wish more people were like that. You have a passion for this.
Strategic Business Management and Delegation
And so companies might be in a rut or they might not understand the art of speech or how to write a script or how to marinate a list and really how to do a good workflow. Or they're just overwhelmed and they really want somebody to assist them to tee it up for them. And they go in and close. Listen, a lot of companies, my friend, it's about letting go. I'm not telling you to give the keys to the company, but if you're overwhelming yourself with making phone calls, it's like someone that owns a restaurant. You can't do everything. And so you don't also want to hire the cheapest person because it could ruin your clientele base and they might not want to come back. And so that's why I always ask for the profile, specifically what you're looking for in the expectations. And when I read scripts, it's very interesting how they kind of write it. They think like I'm calling and the person answering his credit card at the ready. It doesn't work like that
The Transformative Experience of Studying in Spain
Get the opportunity. How did you get the opportunity? And when did you go to Spain, University of Sevilla to study Spanish and get that language proficiency? In order to be a Spanish major at the University of Arizona, you have to spend some time abroad. I'm like, really? That's cool. Force me. Yeah. Then I doubled down. I'm not going first semester and coming home. I want the full year. And I want Christmas break over that time to not come home, to take a backpack, a URL pass. call my family once a week on a pay phone and travel, go to Amsterdam, go to Corfu, Greece. That's cool. And this is before the cell phone. So you had to hustle the hookup. You had to go around and meet people. You had to read the signs and show up at the bar. It was so bohemic. It was incredible. And the people that I would meet, and it was not saying it was clean in regards to hygiene. I'm talking about youth hostels, but it still had a sense of innocence to it still. Yeah. And the people there shared books. And if they saw someone, they would join. But he doesn't speak any of the languages we speak. Complete place at the table. And I learned that what I grew up with in the United States sometimes was not applicable or had any sort of merit somewhere else. And I needed to shed that skin to not only be included, but to learn. And so it's a beautiful thing to accept people at a table and break bread with
https://youtu.be/j8ne0zrHV6Y
https://youtu.be/fryBD42RN9o
https://youtu.be/Eb3j6HI7v-Y
https://youtu.be/CMe6biiSkjc
https://youtu.be/Z5ku2fJGkFo
https://youtube.com/shorts/_taLGvq60VY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Kevin Hallinan, W4CY Radio TV Channel, The Winning Business Radio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KevinHallinan #W4CYRadioTVChannel #TheWinningBusinessRadio #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
W4CY Radio TV Channel presents The Winning Business Radio. Streamed live on Nov 4, 2024 with Richard Blank
WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven advice and insights, and to help them avoid the mistakes of others. As Churchill said, “Those who fail to learn from history are condemned to repeat it.”
Kevin Hallinan
Expert in Sales and Leadership Development - Sandler Training - Trainer and Coach - Keynote Speaker - Radio Host - Voice Over Artist - Founding Member, The Outlier Project
Kevin is an expert at helping companies, including law firms and CPA firms, overcome sales challenges. His experience is vast, delivering sales training to companies in many industries ranging in size from startups, to small-medium sized closely-held companies, to Fortune 50 enterprises. While most of Kevin’s clients are in his home state of Massachusetts, he works with companies across the US and abroad. Kevin is a partner at WINNING, Incorporated, part of the Sandler Sales Training Network.
Voice Over Artist
Working from my in-home, professional studio, I'm available with short notice for: commercials, audiobooks, narrations, documentaries, IVR, voicemail, phone systems, on-hold messages, podcasts, promos, training, business presentations, sales, websites and other voice over jobs.
Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com).
Winning Business Radio Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.
Creating Playful Connections with Vintage Pinball
So they're not on their phone or smoking a cigarette or by themselves. And it gives a chance for people to approach me so we can talk and laugh and compete. And they'll never get a chance to play these old, beautiful machines. I got a 1970 Bally's Camelot and a 71 Bally's Expressway. When are they ever going to see these electrical, mechanical, gorgeous machines from the 70s? And so I do this because it's like the Willy Wonka thing. You know, the umptalumptas, they sing while they work. I got people here that like skip through the hallways because they're in a good mood. That's great. Yeah. It's nurturing. I've created play and I'm doing it at a certain advanced level of professionalism because when you laugh with a co-worker, because no one ever laughs at work, but when you see someone and you're laughing through fun, man, you saw a different side of them. You saw them giggling, laughing, winning. And that's special.
Quality Over Quantity in Telemarketing
And if you can find that sort of focused imbalance in the beginning of a phone call, you will get such amazing distance, like the long bow. That changes battle. And so instead of making 400 calls a day, tell your supervisor, Billy, I'm making 125. Why? Because my metrics moved. I'm doubling the amount of talk time. And look at my conversion ratios. So do you have any common metrics? Oh, that's awesome. I'm in front of a lot of people. You know what I do. I work with sales organizations. And in a big group, after they get to know me a bit, I'll say, how many of you actually like to prospect? There's usually one, maybe two people. And I joke with them and I say, you're weird. It's not normal to like getting on a phone and calling strangers, but You know, then I say, I wish more people were like that. You have a passion for this.
Strategic Business Management and Delegation
And so companies might be in a rut or they might not understand the art of speech or how to write a script or how to marinate a list and really how to do a good workflow. Or they're just overwhelmed and they really want somebody to assist them to tee it up for them. And they go in and close. Listen, a lot of companies, my friend, it's about letting go. I'm not telling you to give the keys to the company, but if you're overwhelming yourself with making phone calls, it's like someone that owns a restaurant. You can't do everything. And so you don't also want to hire the cheapest person because it could ruin your clientele base and they might not want to come back. And so that's why I always ask for the profile, specifically what you're looking for in the expectations. And when I read scripts, it's very interesting how they kind of write it. They think like I'm calling and the person answering his credit card at the ready. It doesn't work like that
The Transformative Experience of Studying in Spain
Get the opportunity. How did you get the opportunity? And when did you go to Spain, University of Sevilla to study Spanish and get that language proficiency? In order to be a Spanish major at the University of Arizona, you have to spend some time abroad. I'm like, really? That's cool. Force me. Yeah. Then I doubled down. I'm not going first semester and coming home. I want the full year. And I want Christmas break over that time to not come home, to take a backpack, a URL pass. call my family once a week on a pay phone and travel, go to Amsterdam, go to Corfu, Greece. That's cool. And this is before the cell phone. So you had to hustle the hookup. You had to go around and meet people. You had to read the signs and show up at the bar. It was so bohemic. It was incredible. And the people that I would meet, and it was not saying it was clean in regards to hygiene. I'm talking about youth hostels, but it still had a sense of innocence to it still. Yeah. And the people there shared books. And if they saw someone, they would join. But he doesn't speak any of the languages we speak. Complete place at the table. And I learned that what I grew up with in the United States sometimes was not applicable or had any sort of merit somewhere else. And I needed to shed that skin to not only be included, but to learn. And so it's a beautiful thing to accept people at a table and break bread with
https://youtu.be/j8ne0zrHV6Y
https://youtu.be/fryBD42RN9o
https://youtu.be/Eb3j6HI7v-Y
https://youtu.be/CMe6biiSkjc
https://youtu.be/Z5ku2fJGkFo
https://youtube.com/shorts/_taLGvq60VY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Kevin Hallinan, W4CY Radio TV Channel, The Winning Business Radio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KevinHallinan #W4CYRadioTVChannel #TheWinningBusinessRadio #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Unstoppable Leadership Spotlight by Jaclyn Strominger. Telesales expert secrets with Richard Blank.
Are you a visionary leader navigating the challenges of growing a cohesive team, work ethics, and culture or an entrepreneur working to scale your business and create unstoppable growth? The "Unstoppable Leadership Spotlight: Influential Leaders and Their Game-Changing Insights" podcast is searching for CEOs, VPs, and leaders who are ready to share their stories, challenges, and transformative insights with a global audience. On the "Unstoppable Leadership Spotlight" podcast, we dive deep into the journeys of influential leaders like you, exploring the highs and lows, the challenges and triumphs, and the game-changing insights that have shaped your success. Think you'd be...
At "Unstoppable Leadership Spotlight," I work with entrepreneurs who are starting their business and who have been in business for 10+years. From CEOs and VPs to trailblazing Inventors, High powered Real estate professionals, Mortgage Brokers and High Achieving professional who are ready to level up and be unstoppable. Our podcast is your gateway to discovering the game-changing strategies and leadership insights that drive success.
Richard Blank emphasizes the significance of speaking the local language to build rapport and respect with team members.
Creating a positive corporate culture is paramount for enhancing employee morale and productivity, as demonstrated by Richard's leadership style.
Richard advocates for emotional intelligence and empathy as essential qualities for effective leadership and team management.
The importance of appreciating long-term employees cannot be overstated, as their loyalty and experience contribute significantly to organizational success.
Richard's unique approach to leadership involves gamification and fostering a fun environment, which cultivates employee engagement.
Leadership requires maturity and impulse control, enabling leaders to guide their teams effectively through challenges.
https://youtu.be/9FZaYHIuyUc
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Jaclyn Strominger, Unstoppable Leadership Spotlight, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Our Mission:
As a High Achiever Success Coach, my mission is to propel ambitious individuals to their peak performance in both business and life. I am committed to mentoring and guiding high achievers to transcend their limits, take bold leaps forward, and realize their fullest potential.
By fostering a culture of confidence and excellence, I empower professionals to harness their potential, elevate their aspirations, and achieve profound success. My passion lies in witnessing these transformations and celebrating each milestone, as high achievers not only reach but exceed their goals, becoming confident leaders and innovators in their fields.
Join Us on This Journey: Be Our Next Guest
Whether you're a leader aiming to elevate your career, an entrepreneur seeking inspiration, or an innovator looking to make your mark, "Unstoppable Leadership Spotlight" offers you the insights and inspiration you need to soar. Tune in to our episodes and unlock the strategies that will propel you to the next level.
Together, let's break barriers, shatter limits, and create a future of unparalleled success.
Unlocking Potential, Inspiring Boldness, and Leading with Purpose
Jaclyn Strominger:
Hello! I'm Jaclyn, a High-Performance Leadership Coach dedicated to empowering CEOs, entrepreneurs, and professionals to achieve unparalleled growth and lead with unwavering purpose.
My Journey
Since college, I developed this inner drive & purpose. Finding this in myself, has led me to develop my passion to help others not only find their passion, but go for excellence. I am committed to helping others realize their full potential. I developed skills which I use to help others break barriers and achieve greatness.
My Skills
High-Performance Coaching
Leadership Development
Business Strategy & Growth
Transformational Leadership
Networking Strategy
Executive Communication
Strategic Planning & Vision Mapping
Energy Leadership Index (ELI) Assessments
Personal Branding
Team Building & Collaboration
Mindset & Confidence Coaching
Emotional Intelligence (EQ) Development
Problem-Solving & Decision-Making
My Approach
I believe in creating a personalized coaching experience that blends empathy with strategic insight. By leveraging your unique strengths and addressing your challenges, I design actionable strategies that drive growth, ignite boldness, and instill a deep sense of purpose in your leadership journey.
Achievements
Successfully coached over 100 professionals, leading to significant personal and professional growth.
Spearheaded leadership workshops that have transformed organizational cultures.
Recognized for innovative approaches in leadership development and high-performance coaching.
Professional Goals
My mission is to continue empowering leaders to unlock their full potential, fostering environments where boldness and purpose drive success. I aim to expand my reach, impacting more professionals and organizations through transformative coaching and leadership development programs.
Services
One-on-one high-performance leadership coaching
Executive workshops and seminars
Strategic business growth consulting
Networking strategy development
Transformational leadership programs
Why I Do What I Do
I am driven by the impact that empowered leadership can have on individuals and organizations. Knowing first hand what a leader can and can't do for a career, confidence and beyond, fuels my passion. Along with seeing my clients soar!
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#jaclynstrominger #UnstoppableLeadership Spotlight #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Delays, glitches, and poor UX can drive customers away — and cut into your revenue.
At Codinix Technologies, we help your NetSuite-powered store run faster, smoother, and smarter. Whether B2B or B2C, we keep your eCommerce operations on point.
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Mandalaband Om Mani Padme Hum - 1975
From the first notes/tones you can hear that this is NOT an ordinairy album. a wonderfull theme arises...and the superb vocals of David Durant (who he?) soars abowe the fantastic song that is the first theme into:"Om Mani Padme Hum" a suite in 4 movements (build over the Tibetan national anthem)....as a matter of fact you feel quite uplifted after hearing this. Second movement...begins with a piano intro, that could be out of an ELP record. It soon slides into time changes...a la..(yes ..right you are.. ELP)...jazzy but stilll prog ...this is an amazing achievement...blending soft melodys (song) and outbursts of brilliant music....this has to be the most fabulous thing since (before??) The Enid !!?? As the music.....instrumental that is, is rather close to that of (R.J.Godfreys)Enid!! Who came first?? As i remember Robert John Godfrey were conducting/arranging string music for Barclay James Harvest at that time!!?? Enuff already...this is by far the most interesting.....piece of music from that era.. sadly long forgotten...but now...its here....all you prog freaks out there. This is a G E M ...and it is not to be ignored!!! Do yourself a favour...find this......you wont regret it!!!! Five stars? OOhhh YES !!!
Threads of Enlightenment podcast. Host Ken Primus interviews expat CEO Richard Blank
Threads of Enlightenment: Unlocking Your Best Self, is your gateway to discovering life-changing principles of self-development and growth. We dive into inspiring stories of resilience, healing, and transformation. From overcoming devastating challenges like mental illness, substance abuse, and financial loss to learning how to embrace your inner power, this podcast celebrates the indomitable human spirit. Tune in to learn actionable steps for overcoming fear and achieving your desired outcome. Whether you're battling anxiety or looking for guidance on personal growth, Threads of Enlightenment is here to inspire your journey.
From Philly to Costa Rica: Watch how one man's bold move at 51 transformed his life and opened doors to unexpected dreams. Richard shares his inspiring journey of leaving Philadelphia behind to embrace a new chapter in Costa Rica, proving it's never too late to reinvent yourself.
After building a successful life, Richard now explores new passions including writing children's books, art, and music. His story shows how stepping out of your comfort zone can lead to extraordinary opportunities and personal growth.
Discover how this former Philadelphia native found purpose through giving back, creating a scholarship for language students, and embracing a simpler, more fulfilling lifestyle. Richard's journey reminds us that success isn't just about material wealth - it's about gratitude, continuous learning, and having the courage to follow your dreams, no matter your age.
Join us for an authentic conversation about second chances, finding happiness in unexpected places, and the wisdom that comes from embracing both life's challenges and opportunities. Perfect for anyone considering a major life change or seeking inspiration to pursue their dreams.
From leaving Philadelphia to building a thriving 150-person company in Costa Rica, this is the story of how taking a leap of faith led to creating something extraordinary. After working in call centers for 4 years, I saw an opportunity to build something different - a company focused on advanced communication, conflict management, and genuine human connection. Unlike massive corporate call centers, we've created an environment where employees aren't just numbers - they're part of a community where mentorship, growth, and second chances matter. With pinball machines, arcade games, and a culture that values personal development, we've proven that sometimes the best business decisions come from following an unconventional path. Join me as I share my 16-year journey of building a company that puts people first, the challenges of international business ownership, and why leaving my comfort zone in Philly was the best decision I ever made.
Richard's leap of faith led to a life-changing adventure. Hear how this man from Philadelphia found love, purpose, and success after moving to Costa Rica on a whim. Richard shares his journey of learning Spanish, embracing a new culture, and building a thriving business. Discover the power of stepping out of your comfort zone and following your dreams. Richard discuss overcoming fears, seizing opportunities, and finding fulfillment in unexpected places. Get inspired to take your own leap of faith and create the life you've always wanted.
Discover practical wisdom about cultural adaptation, language learning, and the courage it takes to chart your own path. Richard's story demonstrates how taking calculated risks and staying true to your passions can create a life more fulfilling than you ever imagined.
Whether you're dreaming of living abroad, learning a new language, or simply seeking inspiration to make a bold life change, this episode offers valuable insights and motivation. Richard's journey shows that with dedication, cultural sensitivity, and an open heart, you can create success anywhere in the world.
Takeaways
Time is valuable and should be respected
Compliments have the power to change someone's state
Embracing new experiences and taking risks can lead to personal growth
Learning a new language opens doors and allows for deeper connections
Following your passion can lead to a fulfilling and meaningful life. Becoming a disciple and practicing discipline in daily life is powerful and trains the mind.
Giving back to the community that has enriched your life is important.
Simplicity and gratitude are key to finding happiness and fulfillment.
Success is built on a million thank yous and the support of mentors and loved ones.
Embrace challenges and setbacks as part of the journey and learn from them.
CHAPTERS:
00:00 - Intro
02:02 - Serving Mankind: Purpose and Impact
04:06 - Family Background and Influence
09:28 - School Experience: Lessons and Growth
17:16 - Genesis of Spanish: Origins and Development
22:05 - Falling in Love: Personal Journey
27:18 - Adapting to Costa Rican Culture and Lifestyle
32:47 - Becoming a Disciple: Spiritual Growth
35:30 - Richard's Business Journey: Starting Out
41:10 - Employee Departure: Values and Expectations
43:15 - Unique Qualities: What Sets Us Apart
47:40 - Richard’s Heartbeat: Core Values
48:40 - Life After Retirement: Richard’s Plans
52:45 - Outro
54:07 - End
Family Upbringing and Its Impact
And when you walk in the space of being present, you notice things. So Richard, one of the things that we do here at Threads of Enlightenment, and I told you we go back in that time machine, You have done much, and I can't wait to get into all of that as we move through your life. One of the things that we do is revisit our starting point, if you will, that starting point and location, and we call it the family. We have mom and dad strangers, and you are a stranger, and you are put into this pod, as they say. And mom and dad is about to deposit some data into you based on their culture, their perception, all of these different things, their programming, their And they're going to begin to put some data information into you so that they want to help you out, as they say, so you can be that good man and that young man on this planet. What was your family like?
Richard's High School Spanish Adventure
That's a wonderful question. And before I tell you about my Renaissance period, I have to compliment your smooth move. My man, I love that last story. Hey man, one of the best things I did. Looking great. Would you put on some of the car? I mean, that's my man. Making moves. That was one of my smooth movements. We all definitely did learn something. Kind of like Mike DeMone with Rat and Fast Times at Richmond. Hi, Ken just taught us. I love it. Anyway. So I'm back in Northeast Philly at my proud Abington High School. And all of my friends were going to be doctors and lawyers and engineers and architects. And they had a plan. I had no plan except sports and girls and goofing around. But my favorite class was Spanish. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence.
Richard's Philosophy: Pay It Forward with Compliments
That's quite simple. On the top of my list is paying it forward with sincere compliments. I don't need to be at one place at one time, one time a year. I can do it all day long. Compliment someone's hair, how they make a sandwich for you with extra pickles. Or somebody takes their time to do something right. It's very easy to give them reinforcements It moves them forward. It moves me forward. It's free. And it sticks. Because that could be the one thing that person needed that day to start that engine. Or really just to get them over the end zone and have a touchdown. And so I look for the thing that's not common, that's unique. So I'm paying closer attention than most that just glance over others. And so it's most importantly for me to make someone feel better about themselves that day. At least one thing out of 10, I can find that's good about them.
And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. The positive reinforcement that I got from a bilingual Spanish speaker, it was like a Mario coin. It wasn't a thousand, but it added up. They said, Richard, go, go, go, go. Here's a couple more words. Richard, let me balance your bike on the grammar here. Let me help you here. All I kept doing was expanding the base, expanding that base and growing. And so by the time I graduated, I had an intermediate level.
https://youtu.be/3a237rFKdlw
https://youtu.be/xxPBm_B-H-0
https://youtu.be/Mf648Pc9uNU
https://youtu.be/h8tRuPqNNDY
https://youtu.be/kh-S4pV3bws
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ken Primus, Threads of Enlightenment podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KenPrimus #ThreadsofEnlightenmentpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Threads of Enlightenment podcast. Host Ken Primus interviews expat CEO Richard Blank
Threads of Enlightenment: Unlocking Your Best Self, is your gateway to discovering life-changing principles of self-development and growth. We dive into inspiring stories of resilience, healing, and transformation. From overcoming devastating challenges like mental illness, substance abuse, and financial loss to learning how to embrace your inner power, this podcast celebrates the indomitable human spirit. Tune in to learn actionable steps for overcoming fear and achieving your desired outcome. Whether you're battling anxiety or looking for guidance on personal growth, Threads of Enlightenment is here to inspire your journey.
From Philly to Costa Rica: Watch how one man's bold move at 51 transformed his life and opened doors to unexpected dreams. Richard shares his inspiring journey of leaving Philadelphia behind to embrace a new chapter in Costa Rica, proving it's never too late to reinvent yourself.
After building a successful life, Richard now explores new passions including writing children's books, art, and music. His story shows how stepping out of your comfort zone can lead to extraordinary opportunities and personal growth.
Discover how this former Philadelphia native found purpose through giving back, creating a scholarship for language students, and embracing a simpler, more fulfilling lifestyle. Richard's journey reminds us that success isn't just about material wealth - it's about gratitude, continuous learning, and having the courage to follow your dreams, no matter your age.
Join us for an authentic conversation about second chances, finding happiness in unexpected places, and the wisdom that comes from embracing both life's challenges and opportunities. Perfect for anyone considering a major life change or seeking inspiration to pursue their dreams.
From leaving Philadelphia to building a thriving 150-person company in Costa Rica, this is the story of how taking a leap of faith led to creating something extraordinary. After working in call centers for 4 years, I saw an opportunity to build something different - a company focused on advanced communication, conflict management, and genuine human connection. Unlike massive corporate call centers, we've created an environment where employees aren't just numbers - they're part of a community where mentorship, growth, and second chances matter. With pinball machines, arcade games, and a culture that values personal development, we've proven that sometimes the best business decisions come from following an unconventional path. Join me as I share my 16-year journey of building a company that puts people first, the challenges of international business ownership, and why leaving my comfort zone in Philly was the best decision I ever made.
Richard's leap of faith led to a life-changing adventure. Hear how this man from Philadelphia found love, purpose, and success after moving to Costa Rica on a whim. Richard shares his journey of learning Spanish, embracing a new culture, and building a thriving business. Discover the power of stepping out of your comfort zone and following your dreams. Richard discuss overcoming fears, seizing opportunities, and finding fulfillment in unexpected places. Get inspired to take your own leap of faith and create the life you've always wanted.
Discover practical wisdom about cultural adaptation, language learning, and the courage it takes to chart your own path. Richard's story demonstrates how taking calculated risks and staying true to your passions can create a life more fulfilling than you ever imagined.
Whether you're dreaming of living abroad, learning a new language, or simply seeking inspiration to make a bold life change, this episode offers valuable insights and motivation. Richard's journey shows that with dedication, cultural sensitivity, and an open heart, you can create success anywhere in the world.
Takeaways
Time is valuable and should be respected
Compliments have the power to change someone's state
Embracing new experiences and taking risks can lead to personal growth
Learning a new language opens doors and allows for deeper connections
Following your passion can lead to a fulfilling and meaningful life. Becoming a disciple and practicing discipline in daily life is powerful and trains the mind.
Giving back to the community that has enriched your life is important.
Simplicity and gratitude are key to finding happiness and fulfillment.
Success is built on a million thank yous and the support of mentors and loved ones.
Embrace challenges and setbacks as part of the journey and learn from them.
CHAPTERS:
00:00 - Intro
02:02 - Serving Mankind: Purpose and Impact
04:06 - Family Background and Influence
09:28 - School Experience: Lessons and Growth
17:16 - Genesis of Spanish: Origins and Development
22:05 - Falling in Love: Personal Journey
27:18 - Adapting to Costa Rican Culture and Lifestyle
32:47 - Becoming a Disciple: Spiritual Growth
35:30 - Richard's Business Journey: Starting Out
41:10 - Employee Departure: Values and Expectations
43:15 - Unique Qualities: What Sets Us Apart
47:40 - Richard’s Heartbeat: Core Values
48:40 - Life After Retirement: Richard’s Plans
52:45 - Outro
54:07 - End
Family Upbringing and Its Impact
And when you walk in the space of being present, you notice things. So Richard, one of the things that we do here at Threads of Enlightenment, and I told you we go back in that time machine, You have done much, and I can't wait to get into all of that as we move through your life. One of the things that we do is revisit our starting point, if you will, that starting point and location, and we call it the family. We have mom and dad strangers, and you are a stranger, and you are put into this pod, as they say. And mom and dad is about to deposit some data into you based on their culture, their perception, all of these different things, their programming, their And they're going to begin to put some data information into you so that they want to help you out, as they say, so you can be that good man and that young man on this planet. What was your family like?
Richard's High School Spanish Adventure
That's a wonderful question. And before I tell you about my Renaissance period, I have to compliment your smooth move. My man, I love that last story. Hey man, one of the best things I did. Looking great. Would you put on some of the car? I mean, that's my man. Making moves. That was one of my smooth movements. We all definitely did learn something. Kind of like Mike DeMone with Rat and Fast Times at Richmond. Hi, Ken just taught us. I love it. Anyway. So I'm back in Northeast Philly at my proud Abington High School. And all of my friends were going to be doctors and lawyers and engineers and architects. And they had a plan. I had no plan except sports and girls and goofing around. But my favorite class was Spanish. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence.
Richard's Philosophy: Pay It Forward with Compliments
That's quite simple. On the top of my list is paying it forward with sincere compliments. I don't need to be at one place at one time, one time a year. I can do it all day long. Compliment someone's hair, how they make a sandwich for you with extra pickles. Or somebody takes their time to do something right. It's very easy to give them reinforcements It moves them forward. It moves me forward. It's free. And it sticks. Because that could be the one thing that person needed that day to start that engine. Or really just to get them over the end zone and have a touchdown. And so I look for the thing that's not common, that's unique. So I'm paying closer attention than most that just glance over others. And so it's most importantly for me to make someone feel better about themselves that day. At least one thing out of 10, I can find that's good about them.
And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. The positive reinforcement that I got from a bilingual Spanish speaker, it was like a Mario coin. It wasn't a thousand, but it added up. They said, Richard, go, go, go, go. Here's a couple more words. Richard, let me balance your bike on the grammar here. Let me help you here. All I kept doing was expanding the base, expanding that base and growing. And so by the time I graduated, I had an intermediate level.
https://youtu.be/3a237rFKdlw
https://youtu.be/xxPBm_B-H-0
https://youtu.be/Mf648Pc9uNU
https://youtu.be/h8tRuPqNNDY
https://youtu.be/kh-S4pV3bws
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ken Primus, Threads of Enlightenment podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KenPrimus #ThreadsofEnlightenmentpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Threads of Enlightenment podcast. Host Ken Primus interviews expat CEO Richard Blank
Threads of Enlightenment: Unlocking Your Best Self, is your gateway to discovering life-changing principles of self-development and growth. We dive into inspiring stories of resilience, healing, and transformation. From overcoming devastating challenges like mental illness, substance abuse, and financial loss to learning how to embrace your inner power, this podcast celebrates the indomitable human spirit. Tune in to learn actionable steps for overcoming fear and achieving your desired outcome. Whether you're battling anxiety or looking for guidance on personal growth, Threads of Enlightenment is here to inspire your journey.
From Philly to Costa Rica: Watch how one man's bold move at 51 transformed his life and opened doors to unexpected dreams. Richard shares his inspiring journey of leaving Philadelphia behind to embrace a new chapter in Costa Rica, proving it's never too late to reinvent yourself.
After building a successful life, Richard now explores new passions including writing children's books, art, and music. His story shows how stepping out of your comfort zone can lead to extraordinary opportunities and personal growth.
Discover how this former Philadelphia native found purpose through giving back, creating a scholarship for language students, and embracing a simpler, more fulfilling lifestyle. Richard's journey reminds us that success isn't just about material wealth - it's about gratitude, continuous learning, and having the courage to follow your dreams, no matter your age.
Join us for an authentic conversation about second chances, finding happiness in unexpected places, and the wisdom that comes from embracing both life's challenges and opportunities. Perfect for anyone considering a major life change or seeking inspiration to pursue their dreams.
From leaving Philadelphia to building a thriving 150-person company in Costa Rica, this is the story of how taking a leap of faith led to creating something extraordinary. After working in call centers for 4 years, I saw an opportunity to build something different - a company focused on advanced communication, conflict management, and genuine human connection. Unlike massive corporate call centers, we've created an environment where employees aren't just numbers - they're part of a community where mentorship, growth, and second chances matter. With pinball machines, arcade games, and a culture that values personal development, we've proven that sometimes the best business decisions come from following an unconventional path. Join me as I share my 16-year journey of building a company that puts people first, the challenges of international business ownership, and why leaving my comfort zone in Philly was the best decision I ever made.
Richard's leap of faith led to a life-changing adventure. Hear how this man from Philadelphia found love, purpose, and success after moving to Costa Rica on a whim. Richard shares his journey of learning Spanish, embracing a new culture, and building a thriving business. Discover the power of stepping out of your comfort zone and following your dreams. Richard discuss overcoming fears, seizing opportunities, and finding fulfillment in unexpected places. Get inspired to take your own leap of faith and create the life you've always wanted.
Discover practical wisdom about cultural adaptation, language learning, and the courage it takes to chart your own path. Richard's story demonstrates how taking calculated risks and staying true to your passions can create a life more fulfilling than you ever imagined.
Whether you're dreaming of living abroad, learning a new language, or simply seeking inspiration to make a bold life change, this episode offers valuable insights and motivation. Richard's journey shows that with dedication, cultural sensitivity, and an open heart, you can create success anywhere in the world.
Takeaways
Time is valuable and should be respected
Compliments have the power to change someone's state
Embracing new experiences and taking risks can lead to personal growth
Learning a new language opens doors and allows for deeper connections
Following your passion can lead to a fulfilling and meaningful life. Becoming a disciple and practicing discipline in daily life is powerful and trains the mind.
Giving back to the community that has enriched your life is important.
Simplicity and gratitude are key to finding happiness and fulfillment.
Success is built on a million thank yous and the support of mentors and loved ones.
Embrace challenges and setbacks as part of the journey and learn from them.
CHAPTERS:
00:00 - Intro
02:02 - Serving Mankind: Purpose and Impact
04:06 - Family Background and Influence
09:28 - School Experience: Lessons and Growth
17:16 - Genesis of Spanish: Origins and Development
22:05 - Falling in Love: Personal Journey
27:18 - Adapting to Costa Rican Culture and Lifestyle
32:47 - Becoming a Disciple: Spiritual Growth
35:30 - Richard's Business Journey: Starting Out
41:10 - Employee Departure: Values and Expectations
43:15 - Unique Qualities: What Sets Us Apart
47:40 - Richard’s Heartbeat: Core Values
48:40 - Life After Retirement: Richard’s Plans
52:45 - Outro
54:07 - End
Family Upbringing and Its Impact
And when you walk in the space of being present, you notice things. So Richard, one of the things that we do here at Threads of Enlightenment, and I told you we go back in that time machine, You have done much, and I can't wait to get into all of that as we move through your life. One of the things that we do is revisit our starting point, if you will, that starting point and location, and we call it the family. We have mom and dad strangers, and you are a stranger, and you are put into this pod, as they say. And mom and dad is about to deposit some data into you based on their culture, their perception, all of these different things, their programming, their And they're going to begin to put some data information into you so that they want to help you out, as they say, so you can be that good man and that young man on this planet. What was your family like?
Richard's High School Spanish Adventure
That's a wonderful question. And before I tell you about my Renaissance period, I have to compliment your smooth move. My man, I love that last story. Hey man, one of the best things I did. Looking great. Would you put on some of the car? I mean, that's my man. Making moves. That was one of my smooth movements. We all definitely did learn something. Kind of like Mike DeMone with Rat and Fast Times at Richmond. Hi, Ken just taught us. I love it. Anyway. So I'm back in Northeast Philly at my proud Abington High School. And all of my friends were going to be doctors and lawyers and engineers and architects. And they had a plan. I had no plan except sports and girls and goofing around. But my favorite class was Spanish. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence.
Richard's Philosophy: Pay It Forward with Compliments
That's quite simple. On the top of my list is paying it forward with sincere compliments. I don't need to be at one place at one time, one time a year. I can do it all day long. Compliment someone's hair, how they make a sandwich for you with extra pickles. Or somebody takes their time to do something right. It's very easy to give them reinforcements It moves them forward. It moves me forward. It's free. And it sticks. Because that could be the one thing that person needed that day to start that engine. Or really just to get them over the end zone and have a touchdown. And so I look for the thing that's not common, that's unique. So I'm paying closer attention than most that just glance over others. And so it's most importantly for me to make someone feel better about themselves that day. At least one thing out of 10, I can find that's good about them.
And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. The positive reinforcement that I got from a bilingual Spanish speaker, it was like a Mario coin. It wasn't a thousand, but it added up. They said, Richard, go, go, go, go. Here's a couple more words. Richard, let me balance your bike on the grammar here. Let me help you here. All I kept doing was expanding the base, expanding that base and growing. And so by the time I graduated, I had an intermediate level.
https://youtu.be/3a237rFKdlw
https://youtu.be/xxPBm_B-H-0
https://youtu.be/Mf648Pc9uNU
https://youtu.be/h8tRuPqNNDY
https://youtu.be/kh-S4pV3bws
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ken Primus, Threads of Enlightenment podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KenPrimus #ThreadsofEnlightenmentpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Threads of Enlightenment podcast. Host Ken Primus interviews expat CEO Richard Blank
Threads of Enlightenment: Unlocking Your Best Self, is your gateway to discovering life-changing principles of self-development and growth. We dive into inspiring stories of resilience, healing, and transformation. From overcoming devastating challenges like mental illness, substance abuse, and financial loss to learning how to embrace your inner power, this podcast celebrates the indomitable human spirit. Tune in to learn actionable steps for overcoming fear and achieving your desired outcome. Whether you're battling anxiety or looking for guidance on personal growth, Threads of Enlightenment is here to inspire your journey.
From Philly to Costa Rica: Watch how one man's bold move at 51 transformed his life and opened doors to unexpected dreams. Richard shares his inspiring journey of leaving Philadelphia behind to embrace a new chapter in Costa Rica, proving it's never too late to reinvent yourself.
After building a successful life, Richard now explores new passions including writing children's books, art, and music. His story shows how stepping out of your comfort zone can lead to extraordinary opportunities and personal growth.
Discover how this former Philadelphia native found purpose through giving back, creating a scholarship for language students, and embracing a simpler, more fulfilling lifestyle. Richard's journey reminds us that success isn't just about material wealth - it's about gratitude, continuous learning, and having the courage to follow your dreams, no matter your age.
Join us for an authentic conversation about second chances, finding happiness in unexpected places, and the wisdom that comes from embracing both life's challenges and opportunities. Perfect for anyone considering a major life change or seeking inspiration to pursue their dreams.
From leaving Philadelphia to building a thriving 150-person company in Costa Rica, this is the story of how taking a leap of faith led to creating something extraordinary. After working in call centers for 4 years, I saw an opportunity to build something different - a company focused on advanced communication, conflict management, and genuine human connection. Unlike massive corporate call centers, we've created an environment where employees aren't just numbers - they're part of a community where mentorship, growth, and second chances matter. With pinball machines, arcade games, and a culture that values personal development, we've proven that sometimes the best business decisions come from following an unconventional path. Join me as I share my 16-year journey of building a company that puts people first, the challenges of international business ownership, and why leaving my comfort zone in Philly was the best decision I ever made.
Richard's leap of faith led to a life-changing adventure. Hear how this man from Philadelphia found love, purpose, and success after moving to Costa Rica on a whim. Richard shares his journey of learning Spanish, embracing a new culture, and building a thriving business. Discover the power of stepping out of your comfort zone and following your dreams. Richard discuss overcoming fears, seizing opportunities, and finding fulfillment in unexpected places. Get inspired to take your own leap of faith and create the life you've always wanted.
Discover practical wisdom about cultural adaptation, language learning, and the courage it takes to chart your own path. Richard's story demonstrates how taking calculated risks and staying true to your passions can create a life more fulfilling than you ever imagined.
Whether you're dreaming of living abroad, learning a new language, or simply seeking inspiration to make a bold life change, this episode offers valuable insights and motivation. Richard's journey shows that with dedication, cultural sensitivity, and an open heart, you can create success anywhere in the world.
Takeaways
Time is valuable and should be respected
Compliments have the power to change someone's state
Embracing new experiences and taking risks can lead to personal growth
Learning a new language opens doors and allows for deeper connections
Following your passion can lead to a fulfilling and meaningful life. Becoming a disciple and practicing discipline in daily life is powerful and trains the mind.
Giving back to the community that has enriched your life is important.
Simplicity and gratitude are key to finding happiness and fulfillment.
Success is built on a million thank yous and the support of mentors and loved ones.
Embrace challenges and setbacks as part of the journey and learn from them.
CHAPTERS:
00:00 - Intro
02:02 - Serving Mankind: Purpose and Impact
04:06 - Family Background and Influence
09:28 - School Experience: Lessons and Growth
17:16 - Genesis of Spanish: Origins and Development
22:05 - Falling in Love: Personal Journey
27:18 - Adapting to Costa Rican Culture and Lifestyle
32:47 - Becoming a Disciple: Spiritual Growth
35:30 - Richard's Business Journey: Starting Out
41:10 - Employee Departure: Values and Expectations
43:15 - Unique Qualities: What Sets Us Apart
47:40 - Richard’s Heartbeat: Core Values
48:40 - Life After Retirement: Richard’s Plans
52:45 - Outro
54:07 - End
Family Upbringing and Its Impact
And when you walk in the space of being present, you notice things. So Richard, one of the things that we do here at Threads of Enlightenment, and I told you we go back in that time machine, You have done much, and I can't wait to get into all of that as we move through your life. One of the things that we do is revisit our starting point, if you will, that starting point and location, and we call it the family. We have mom and dad strangers, and you are a stranger, and you are put into this pod, as they say. And mom and dad is about to deposit some data into you based on their culture, their perception, all of these different things, their programming, their And they're going to begin to put some data information into you so that they want to help you out, as they say, so you can be that good man and that young man on this planet. What was your family like?
Richard's High School Spanish Adventure
That's a wonderful question. And before I tell you about my Renaissance period, I have to compliment your smooth move. My man, I love that last story. Hey man, one of the best things I did. Looking great. Would you put on some of the car? I mean, that's my man. Making moves. That was one of my smooth movements. We all definitely did learn something. Kind of like Mike DeMone with Rat and Fast Times at Richmond. Hi, Ken just taught us. I love it. Anyway. So I'm back in Northeast Philly at my proud Abington High School. And all of my friends were going to be doctors and lawyers and engineers and architects. And they had a plan. I had no plan except sports and girls and goofing around. But my favorite class was Spanish. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence.
Richard's Philosophy: Pay It Forward with Compliments
That's quite simple. On the top of my list is paying it forward with sincere compliments. I don't need to be at one place at one time, one time a year. I can do it all day long. Compliment someone's hair, how they make a sandwich for you with extra pickles. Or somebody takes their time to do something right. It's very easy to give them reinforcements It moves them forward. It moves me forward. It's free. And it sticks. Because that could be the one thing that person needed that day to start that engine. Or really just to get them over the end zone and have a touchdown. And so I look for the thing that's not common, that's unique. So I'm paying closer attention than most that just glance over others. And so it's most importantly for me to make someone feel better about themselves that day. At least one thing out of 10, I can find that's good about them.
And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. The positive reinforcement that I got from a bilingual Spanish speaker, it was like a Mario coin. It wasn't a thousand, but it added up. They said, Richard, go, go, go, go. Here's a couple more words. Richard, let me balance your bike on the grammar here. Let me help you here. All I kept doing was expanding the base, expanding that base and growing. And so by the time I graduated, I had an intermediate level.
https://youtu.be/3a237rFKdlw
https://youtu.be/xxPBm_B-H-0
https://youtu.be/Mf648Pc9uNU
https://youtu.be/h8tRuPqNNDY
https://youtu.be/kh-S4pV3bws
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ken Primus, Threads of Enlightenment podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KenPrimus #ThreadsofEnlightenmentpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Krka Village and MK Ultra whereabouts of visitors utterly through Novo mesto court in as early as in 1986 - LIFE IN 1970s AND 1980 WAS ALL ABOUT MK ULTRA - THEY UTTERLY RAN MK ULTRA SCHOOL THROUGH KRKA VILLAGE https://ausertimes.blogspot.com/2025/05/v-slovenskem-jeziku-pritozba-proti.html
Novo mesto sodisce, Slovenija, Peterle, Jansa, Kucan, Kučan Janša, Miran Sodin, Sonja Breznik, Štefanič, Napečnik, State prosecutor court, Auser Times
Ride with Grace – Style, Comfort & Safety on Every Journey
Every journey tells a story and how you ride says a lot about who you are. Whether it’s a city commute, a weekend road trip, or a ride into the mountains, true riders know that the experience isn't just about speed or distance it's about how you ride. It's about riding with grace a perfect blend of style, comfort, and safety that turns every kilometer into a statement.
So if you're the kind of rider who values smooth control, refined gear, and looking sharp while staying protected, it’s time to upgrade. Ride with grace, ride with purpose and gear up the right way with premium motorcycle gear online in India.
Style That Speaks Volumes
When you arrive at a meeting with gear, there's a certain impact that attracts attention. Your riding style should reflect your individuality, from striking designs to elegant finishes. Alpinestars, Rynox, Revit, and Dainese are just a few of the brands that have perfected the art of functional design by fusing performance apparel with urban edge.
Today's motorcycle gear allows you to show off your style without sacrificing protection whether you want leather jackets with aggressive cuts or textile options for adaptability when touring.
Riding denim, armored joggers, or technical pants no more sacrificing street style for road safety.
And when it comes to footwear, boots from TCX, Sidi, or Forma offer that blend of comfort and cool that lets you ride all day and walk off like a pro.
Comfort That Keeps You Going
Long rides, varying climates, and unpredictable roads India throws a lot at its riders. That’s why comfort is non-negotiable.
Look for jackets with mesh panels, waterproof liners, or thermal layers, depending on your terrain.
Ventilated gloves, neck gaiters, and ergonomic armor placement can make hours on the saddle feel like a breeze.
Even add-on accessories like Bluetooth communication systems from Sena or Cardo help you stay connected and entertained on the go without ever taking your hands off the bars.
Safety That’s Non-Negotiable
Graceful riding doesn’t mean riding soft it means riding smart. And that begins with wearing the right protection. A full-face helmet like the Shoei X-SPR Pro, HJC RPHA 1, Arai RX-7V, or Ruroc Atlas 4.0 doesn’t just shield you it boosts confidence.
Look for ECE, DOT, or SNELL certifications when choosing your lid. Internal padding, emergency cheek pads, and anti-fog visors make a huge difference, especially on long rides.
Pair it with CE Level 2 armor in your jacket and pants, and you’re not just safe you’re ready for anything.
Shop Smart at Bikegear.in
At Bikegear.in, we’ve curated gear for riders who don’t just want protection they want the whole package. Our inventory is loaded with high-performance riding gear that keeps you stylish, comfortable, and road-ready.
Fast, PAN India delivery
Need expert sizing help? Call us at +91 9610311313
Shop premium gear now at Bikegear.in
Ride with grace. Look sharp. Stay safe. Your next journey deserves gear that’s as refined as your riding style.
1 of 2 Pritožba proti okrajnemu sodišču v Novem mestu na podlagi kaznivih dejanj Slovenske policije in Slovenskega notranjega ministrstva https://ausertimes.blogspot.com/2025/05/v-slovenskem-jeziku-pritozba-proti.html
The B2B Influence Podcast. The Importance of Relationship-Building in Telesales with Richard Blank
Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect with a highly engaged audience of industry peers and decision-makers.
At The B2B Influence Podcast, we showcase the brilliance, values, and strategies of B2B industry leaders who are shaping the future. Our podcast spotlights trailblazers who are redefining how businesses market to small and mid-sized companies, setting new standards in innovation, transparency, and growth. Whether you’re a marketing executive, a data analytics expert, or a business leader with a vision, this is the podcast for you. Join us as we celebrate the achievements of industry pioneers and uncover actionable insights to fuel your success.
In this episode of The Marketing Vanguard: Leading Voices in B2B Innovation, Paula Chiocchi interviews the President, CEO, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard explores the crucial role of call centers in the marketing-to-sales pipeline, emphasizing the importance of human connection and empathy in telemarketing.
Richard discusses balancing inbound and outbound calls, the significance of soft skills, and the operational challenges of converting leads. He advocates for quality interactions over quantity, effective follow-up, and maintaining realistic expectations. Richard underscores the enduring value of personal connections in customer service and telemarketing.
Paula Chiocchi, president and CEO of Outward Media, Inc. (OMI), is a marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Advice for Selecting a Call Center
What kind of advice would you give for people in searching for a call center, whether outbound or inbound? Good cop and bad cop. Let's go bad cop first. You got to make sure that they are a company that follows all legal laws. I follow all business and banking laws in the United States with my company that's out of Florida. They in turn hire my company in Costa Rica, which follows all the labor laws here. I'm not going to be a fall guy for anybody. I'm a guest here. I have to pay the Caja. I got to do the Aguinaldo. I got to pay everything. And it costs money to run a business overseas. There's benefits to it. But then again, I'm not here to hide away. Google me
Handling Difficult Calls with Empathy
And I've also learned that if you allow somebody to vent, remember the cartoons when steam would go out of someone's ears? I do. I have a profanity rule. If they curse at you, Paula, they get a warning. They do it a second time, you can hang up. But if they're venting and they're getting it out, I'll let you do it. And then I'm going to give you some Philly guilt. I'm going to go, hey, Paolo, you done yet? You want to curse some more? And you go, Richard, I'm so sorry. I go, may we begin again? And you say, yes, we may. And then look at that sort of foundation. Now you have a client for life. And that's how you're training your people. It's maturity. Yeah. You can't take it personal. And you think about it. You're speaking to someone's worst day. Something broke. For an example, we work with a law firm. So we do level one intake coordinators for wrongful termination and disability. So imagine that extended empathy when people are calling us after they've been fired. And so we can cradle these calls. And I think those specific soft skills are the things some people might be lacking today.
Introduction and Impact of Call Centers
Hi, this is Paula Kiyoki. I'm the CEO and founder of Outward Media. We go by OMI. And this is the Marketing Vanguard Leading Voices in B2B Innovation podcast. Today, we are fortunate to have Richard Blank. Richard is the president and bilingual, I want to get this right, bilingual telemarketing trainer at the Costa Rica Call Center. Welcome, Richard. So happy to be with you and your audience today. And I was just telling Richard that I'm jealous that I haven't been to Costa Rica. So Richard's an expert in all things telemarketing, telemarketing and call centers. And so we're going to ask him a few questions today and get his expertise. Richard, at what point in the marketing to sales pipeline do you see call centers having the greatest impact? And how do you define that sweet spot between MQL and SQL? Well, I believe that A.I., a computer can never replace empathy. They can't give you a hug. And so you will use it for gathering and to make things easier, bring it to the 10 yard line, so to speak. But you and I need to bring that ball into the end zone.
https://youtu.be/bzJze5vXiuM
https://youtu.be/yIF8TGySqIA
https://youtu.be/w8aGC09Yy-4
https://youtu.be/MZT8pkqrdDo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The B2B Influence PodcastPaula Chiocchi, The Marketing Vanguard, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
As a B2B business leader and data innovator my work has led to dramatic increases in both revenue and digital marketing campaign ROI for hundreds of Fortune 2000 and midmarket firms. I’ve driven nearly $300 million in revenue for a single Fortune 500 client in one year.
My priority is to deliver more desirable business outcomes -- using accurate high-quality data to fuel success for Omni-channel digital marketing campaigns. OMI’s mission is to turn data into revenue and results. We use our database of more than 20+ million businesses and 145+ million B2BC contacts—which include email addresses and digital IDs backed by the industry’s first 95% email validity guarantee.
Since 1998, I’ve made a name for myself as an award-winning B2B marketing innovator – and the driving force behind the world’s largest SMB database.
The fast pace of business has been a constant in my career. That’s why it’s been important for me to create balance. My love of Asian art has influenced a Zen attitude that drives my approach to problem solving in both my business and my personal life. The philosophy I share with my team and business partners and clients is to speak up when something isn’t right so that, together, we can fix it.
As a military brat, I was exposed to many places, peoples and cultures. That stopped at 21 with the death of my father. Still in college, I helped my mother reengineer her life and learned self-reliance and responsibility that cannot be taught in a classroom.
Running a business is exhilarating but also filled with challenges. So, sharing my expertise and the lessons I’ve learned is important to me. I take every opportunity to mentor new entrepreneurs and those just getting started in their careers--to give them advice and encouragement and guide them on a path to success.
It’s also why I write: for our company blog, Forbes Advisory Circle, and other outlets. If you could ask me one thing, what would that be? Take a moment and message me.
Paula Chiocchi, CEO and founder of OMI, is an award-winning marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services.
Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Our Story
If a business wants to grow, it needs to find new customers. Since our founding in 1998, OMI has been dedicated to empowering companies to do just that.
Connect with your ideal prospects using our high-quality B2B2C data.
Add accuracy, precision targeting, and scale to your modern digital marketing initiatives.
Our Data
Our master B2B database contains omni-channel marketing data including verified business email addresses with 95% validity, on average. Leveraging multiple data sources and proprietary matching and quality algorithms, we provide the freshest contact data in the industry to ensure you achieve optimal marketing results.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services. Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheB2BInfluencePodcast #PaulaChiocchi #TheMarketingVanguard #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The Value of Personal Touch in Customer Service
And so when we used to leave very detailed voice messages, And do really good tailor made emails. We almost not only matched a conversion ratio but sometimes exceeded it because more people prefer that non voice so we almost had to make that sort of adjustment and then went into other sort of phone call so That's the way that I see it. But it is a means to an end. And people like myself, I would rather call you than text. And if I'm calling a company, I'm going to press zero so I can speak with somebody. And so I do believe that there will be a market for my type of services. I think there is, right? Yeah. Look what Hollywood did. They all hate telemarketers. Do you hate us more than used car salesmen? Look what they've done to us. But think about customer service. I had an experience recently where I bought something and it didn't get delivered and then they wouldn't answer the emails. There was no chat. There was no phone number. And it was a less expensive price than another website, but I didn't get any service. So I canceled and I paid more at a different website because there was some service involved in it. Sometimes people want to talk to somebody, at least I do.
The B2B Influence Podcast. The Importance of Relationship-Building in Telesales with Richard Blank
Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect with a highly engaged audience of industry peers and decision-makers.
At The B2B Influence Podcast, we showcase the brilliance, values, and strategies of B2B industry leaders who are shaping the future. Our podcast spotlights trailblazers who are redefining how businesses market to small and mid-sized companies, setting new standards in innovation, transparency, and growth. Whether you’re a marketing executive, a data analytics expert, or a business leader with a vision, this is the podcast for you. Join us as we celebrate the achievements of industry pioneers and uncover actionable insights to fuel your success.
In this episode of The Marketing Vanguard: Leading Voices in B2B Innovation, Paula Chiocchi interviews the President, CEO, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard explores the crucial role of call centers in the marketing-to-sales pipeline, emphasizing the importance of human connection and empathy in telemarketing.
Richard discusses balancing inbound and outbound calls, the significance of soft skills, and the operational challenges of converting leads. He advocates for quality interactions over quantity, effective follow-up, and maintaining realistic expectations. Richard underscores the enduring value of personal connections in customer service and telemarketing.
Paula Chiocchi, president and CEO of Outward Media, Inc. (OMI), is a marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Advice for Selecting a Call Center
What kind of advice would you give for people in searching for a call center, whether outbound or inbound? Good cop and bad cop. Let's go bad cop first. You got to make sure that they are a company that follows all legal laws. I follow all business and banking laws in the United States with my company that's out of Florida. They in turn hire my company in Costa Rica, which follows all the labor laws here. I'm not going to be a fall guy for anybody. I'm a guest here. I have to pay the Caja. I got to do the Aguinaldo. I got to pay everything. And it costs money to run a business overseas. There's benefits to it. But then again, I'm not here to hide away. Google me
Handling Difficult Calls with Empathy
And I've also learned that if you allow somebody to vent, remember the cartoons when steam would go out of someone's ears? I do. I have a profanity rule. If they curse at you, Paula, they get a warning. They do it a second time, you can hang up. But if they're venting and they're getting it out, I'll let you do it. And then I'm going to give you some Philly guilt. I'm going to go, hey, Paolo, you done yet? You want to curse some more? And you go, Richard, I'm so sorry. I go, may we begin again? And you say, yes, we may. And then look at that sort of foundation. Now you have a client for life. And that's how you're training your people. It's maturity. Yeah. You can't take it personal. And you think about it. You're speaking to someone's worst day. Something broke. For an example, we work with a law firm. So we do level one intake coordinators for wrongful termination and disability. So imagine that extended empathy when people are calling us after they've been fired. And so we can cradle these calls. And I think those specific soft skills are the things some people might be lacking today.
Introduction and Impact of Call Centers
Hi, this is Paula Kiyoki. I'm the CEO and founder of Outward Media. We go by OMI. And this is the Marketing Vanguard Leading Voices in B2B Innovation podcast. Today, we are fortunate to have Richard Blank. Richard is the president and bilingual, I want to get this right, bilingual telemarketing trainer at the Costa Rica Call Center. Welcome, Richard. So happy to be with you and your audience today. And I was just telling Richard that I'm jealous that I haven't been to Costa Rica. So Richard's an expert in all things telemarketing, telemarketing and call centers. And so we're going to ask him a few questions today and get his expertise. Richard, at what point in the marketing to sales pipeline do you see call centers having the greatest impact? And how do you define that sweet spot between MQL and SQL? Well, I believe that A.I., a computer can never replace empathy. They can't give you a hug. And so you will use it for gathering and to make things easier, bring it to the 10 yard line, so to speak. But you and I need to bring that ball into the end zone.
https://youtu.be/bzJze5vXiuM
https://youtu.be/yIF8TGySqIA
https://youtu.be/w8aGC09Yy-4
https://youtu.be/MZT8pkqrdDo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The B2B Influence PodcastPaula Chiocchi, The Marketing Vanguard, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
As a B2B business leader and data innovator my work has led to dramatic increases in both revenue and digital marketing campaign ROI for hundreds of Fortune 2000 and midmarket firms. I’ve driven nearly $300 million in revenue for a single Fortune 500 client in one year.
My priority is to deliver more desirable business outcomes -- using accurate high-quality data to fuel success for Omni-channel digital marketing campaigns. OMI’s mission is to turn data into revenue and results. We use our database of more than 20+ million businesses and 145+ million B2BC contacts—which include email addresses and digital IDs backed by the industry’s first 95% email validity guarantee.
Since 1998, I’ve made a name for myself as an award-winning B2B marketing innovator – and the driving force behind the world’s largest SMB database.
The fast pace of business has been a constant in my career. That’s why it’s been important for me to create balance. My love of Asian art has influenced a Zen attitude that drives my approach to problem solving in both my business and my personal life. The philosophy I share with my team and business partners and clients is to speak up when something isn’t right so that, together, we can fix it.
As a military brat, I was exposed to many places, peoples and cultures. That stopped at 21 with the death of my father. Still in college, I helped my mother reengineer her life and learned self-reliance and responsibility that cannot be taught in a classroom.
Running a business is exhilarating but also filled with challenges. So, sharing my expertise and the lessons I’ve learned is important to me. I take every opportunity to mentor new entrepreneurs and those just getting started in their careers--to give them advice and encouragement and guide them on a path to success.
It’s also why I write: for our company blog, Forbes Advisory Circle, and other outlets. If you could ask me one thing, what would that be? Take a moment and message me.
Paula Chiocchi, CEO and founder of OMI, is an award-winning marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services.
Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Our Story
If a business wants to grow, it needs to find new customers. Since our founding in 1998, OMI has been dedicated to empowering companies to do just that.
Connect with your ideal prospects using our high-quality B2B2C data.
Add accuracy, precision targeting, and scale to your modern digital marketing initiatives.
Our Data
Our master B2B database contains omni-channel marketing data including verified business email addresses with 95% validity, on average. Leveraging multiple data sources and proprietary matching and quality algorithms, we provide the freshest contact data in the industry to ensure you achieve optimal marketing results.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services. Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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The Value of Personal Touch in Customer Service
And so when we used to leave very detailed voice messages, And do really good tailor made emails. We almost not only matched a conversion ratio but sometimes exceeded it because more people prefer that non voice so we almost had to make that sort of adjustment and then went into other sort of phone call so That's the way that I see it. But it is a means to an end. And people like myself, I would rather call you than text. And if I'm calling a company, I'm going to press zero so I can speak with somebody. And so I do believe that there will be a market for my type of services. I think there is, right? Yeah. Look what Hollywood did. They all hate telemarketers. Do you hate us more than used car salesmen? Look what they've done to us. But think about customer service. I had an experience recently where I bought something and it didn't get delivered and then they wouldn't answer the emails. There was no chat. There was no phone number. And it was a less expensive price than another website, but I didn't get any service. So I canceled and I paid more at a different website because there was some service involved in it. Sometimes people want to talk to somebody, at least I do.
