Como se usar o PDF do Protocolo de Terreno usando o equipamento escalar Spooky.
No software Spooky diretório Detox, existe um PDF chamado Guide Terrain Protocol - Guia do Protocolo de terreno Spooky2. Focamos em como usar-lo aquí com o equipamento escalar Spooky2. Mas tem os modos plasma, contato, etc cobertos no PDF. É só seguir as tabelas listadas no PDF e aplicar o tratamento duas vêzes por dia no modo escalar.
Conteúdo extra:
How to Run G1 and G2 at the Same Time - Como correr o G1 e o G2 simultaneamente.
https://www.youtube.com/watch?v=rWFjwRXuzUg&list=PL9-HzPUvd0lS5rUgjFp2utymO0y-7krQa&index=1
How to Use Spooky2 Remote v2 0 with GeneratorX - Como usar o Spooky2 Remoto com o Gerador X
https://www.youtube.com/watch?v=ISJHvKzeGrY&list=PL9-HzPUvd0lS5rUgjFp2utymO0y-7krQa&index=12
Estes vídeos fazem parte do meu curso em como se usar o software e equipamento Spooky 2, com fôco no equipamento escalar, o melhor dos equipamentos Spooky2.
Este vídeo trata-se de uma continuação do nosso vídeo anterior sobre o nosso documento Geradorx Bio-Feedback Scan Português. Continuamos na página 63 do nosso documento PDF. Os últimos vídeos anteriores que vimos junto com este PDF se chamam:
Gerador X Bio-Feedback Scan Parte 1
https://video.fc2.com/content/202506037cfKUPyN
Gerador X Bio-Feedback Scan Parte 2 review
https://video.fc2.com/content/20250603HE4ScLSA
(Vistos anteriormente nas aulas).
Conteúdo do vídeo:
How to Run Sample Digitizer Scan and Run Preset Using Remote - Como se fazer um escaneamento com o digitilizador Spooky2, usando um programa pré-configurado e no modo remoto.
https://www.youtube.com/watch?v=9o6GN3ERLtk
(Colocamos este vídeo acima dentro desta gravação.
Como fazer a varredura de biofeedback escalar usando o Spooky2 Digitizer
https://www.spooky2scalar.com/how-to-do-scalar-biofeedback-scan-using-spooky2-digitizer/
(Vejam o vídeo contido dentro desta página acima. Colocamos este vídeo dentro da gravação também.)
Instruções Básicas no uso do Spooky 2 Escalar, 25 de Julho de 2025
Vídeos cobertos neste vídeo:
How to Make Your Own Preset out of Scalar Shell Preset
https://www.youtube.com/watch?v=LwC2HqtbVqY
How to Run Scan Results Using Spooky2 Scalar
https://www.youtube.com/watch?v=NC12pLO-vBA
How to Run Remote Preset With Spooky2 Scalar
https://www.youtube.com/watch?v=EirdrH-U-sI
How to Load the Program and Run GeneratorX Pro Standalone
https://www.youtube.com/watch?v=FpM4kIdn__Y
Aumente os seus conhecimentos sobre o Spooky Escalar
Imprimir frequências em água, óleos, transferir frequências específicas para o corpo. Usar o Spooky Harmony e usar os recursos dele que se permite imprimir frequências em uma água, um óleo. Use modulações de áudio e mescle com o campo escalar. Como se testar a água pra saber que ela está segurando a frequência.
O Spooky escalar é o melhor para a cura, healing e o Spooky plasma é melhor para o killing.
O Spooky escalar reina supremo em termos de facilidade de uso.
O vídeo em inglês
https://www.youtube.com/watch?v=BEiIUaWTx8U
Vision, Technology, Innovation and Money podcast. Host Ronen Chen interview with CEO Richard Blank
In this inspiring episode of On Vision, Technology, Innovation and Money, we sit down with Richard Blank, CEO of Costa Rica’s Call Center. Richard shares his bold journey from Philadelphia to Costa Rica, where he built a thriving business and a life aligned with his values. We dive into his cutting-edge telemarketing techniques, leadership philosophy, the psychology of sales, and even the legendary “Buffer-Boomerang” close. Plus, hear how a childhood dream led him to amass Costa Rica’s largest collection of restored American pinball machines and jukeboxes. A wild mix of vision, grit, and vintage rock’n’roll—don’t miss it!
Join technological visionary Ronen Chen as he delves into the world of innovation, technology, and business through engaging conversations with industry experts. Leveraging his expertise in behavioral economics and software development, Ronen explores how these disciplines drive creativity and inspire groundbreaking product ideas within the companies he collaborates with.
Serial entrepreneur with a proven track record of successfully launching innovative fintech and web products. Experienced CEO, CTO, and thought leader with extensive expertise in developing cutting-edge technological solutions. Accomplished lecturer and mentor with deep knowledge of organizational development, investor relations, regulatory navigation, and strategic innovation.
Serial Entrepreneur | Fintech Innovator | AI & Web Product Specialist
With over 25 years of leadership in high-tech, I specialize in launching and scaling innovative fintech solutions, AI-driven platforms, and cutting-edge web products. As the founder and CTO of multiple startups, I’ve successfully navigated the challenges of building technologies from the ground up, raising capital, and managing global teams.
My academic foundation includes advanced studies in software genetics and applied mathematics, complemented by hands-on expertise in over 20 programming languages. My work spans fintech, blockchain, deep learning, and behavioral science-driven algorithms, with a focus on delivering impactful solutions that optimize processes and drive business growth.
As a seasoned lecturer and mentor, I am passionate about sharing knowledge and empowering the next generation of tech innovators.
Core Expertise
Entrepreneurship & Start-up Leadership: Founded and scaled companies in fintech, blockchain, and AI.
Fintech Innovation & Strategy: Built platforms revolutionizing credit scoring, payment clearing, and digital wallets.
AI & Machine Learning: Extensive experience in implementing deep learning models for complex problem-solving.
Web Product Development: Delivered secure, scalable, and user-centric platforms for e-commerce and data security.
Investor Relations & Fundraising: Secured funding for high-growth ventures while maintaining stakeholder confidence.
Team Building & Mentorship: Recruited and led diverse technical teams to success.
Lecturing & Public Speaking: Experienced lecturer in computer science and AI, sharing expertise at academic and industry events.
been accompanying companies in recent years in the fields of: machine learning, ML/DL, agrotech technology innovation, renewable energy, etc. to receive grants from the Innovation Authority, the European Union, and funds in the US with over 88 percent success. In addition, part of my services is CTO as a Service .
In recent years, I have led three companies ( VirtualData , Sailo.tech , Albe.io ) to significant progress and sale, with over 25 years in the high-tech field, experience and knowledge of 20 code languages, teaching and training in the fields of information technology and computer science at Ramat Gan Academy and the university, and as a consultant to government ministries. This includes the proven successes of more than 30 companies in recent years that have broken through in their fields and reached new stages and broken business records that they set for themselves.
“ I decided to accompany startups and companies in the various growth processes that interest me towards significant achievements, including by receiving grants from: the Innovation Authority, binational grants, European funds, and more .”
By scheduling a focused 30-minute meeting , the business / idea and possible steps for progress will be characterized and focused with the Innovation Authority . A business that is in no way suitable will save a great deal of time and resources , while a business that is suitable and wants to move forward will deduct the initial call price from the total cost .
https://youtu.be/e9i1IZ8YBGA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ronen chen, Vision, Technology, Innovation and Money podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ronenchen #VisionTechnologyInnovationandMoneypodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Vision, Technology, Innovation and Money podcast. Host Ronen Chen interview with CEO Richard Blank
In this inspiring episode of On Vision, Technology, Innovation and Money, we sit down with Richard Blank, CEO of Costa Rica’s Call Center. Richard shares his bold journey from Philadelphia to Costa Rica, where he built a thriving business and a life aligned with his values. We dive into his cutting-edge telemarketing techniques, leadership philosophy, the psychology of sales, and even the legendary “Buffer-Boomerang” close. Plus, hear how a childhood dream led him to amass Costa Rica’s largest collection of restored American pinball machines and jukeboxes. A wild mix of vision, grit, and vintage rock’n’roll—don’t miss it!
Join technological visionary Ronen Chen as he delves into the world of innovation, technology, and business through engaging conversations with industry experts. Leveraging his expertise in behavioral economics and software development, Ronen explores how these disciplines drive creativity and inspire groundbreaking product ideas within the companies he collaborates with.
Serial entrepreneur with a proven track record of successfully launching innovative fintech and web products. Experienced CEO, CTO, and thought leader with extensive expertise in developing cutting-edge technological solutions. Accomplished lecturer and mentor with deep knowledge of organizational development, investor relations, regulatory navigation, and strategic innovation.
Serial Entrepreneur | Fintech Innovator | AI & Web Product Specialist
With over 25 years of leadership in high-tech, I specialize in launching and scaling innovative fintech solutions, AI-driven platforms, and cutting-edge web products. As the founder and CTO of multiple startups, I’ve successfully navigated the challenges of building technologies from the ground up, raising capital, and managing global teams.
My academic foundation includes advanced studies in software genetics and applied mathematics, complemented by hands-on expertise in over 20 programming languages. My work spans fintech, blockchain, deep learning, and behavioral science-driven algorithms, with a focus on delivering impactful solutions that optimize processes and drive business growth.
As a seasoned lecturer and mentor, I am passionate about sharing knowledge and empowering the next generation of tech innovators.
Core Expertise
Entrepreneurship & Start-up Leadership: Founded and scaled companies in fintech, blockchain, and AI.
Fintech Innovation & Strategy: Built platforms revolutionizing credit scoring, payment clearing, and digital wallets.
AI & Machine Learning: Extensive experience in implementing deep learning models for complex problem-solving.
Web Product Development: Delivered secure, scalable, and user-centric platforms for e-commerce and data security.
Investor Relations & Fundraising: Secured funding for high-growth ventures while maintaining stakeholder confidence.
Team Building & Mentorship: Recruited and led diverse technical teams to success.
Lecturing & Public Speaking: Experienced lecturer in computer science and AI, sharing expertise at academic and industry events.
been accompanying companies in recent years in the fields of: machine learning, ML/DL, agrotech technology innovation, renewable energy, etc. to receive grants from the Innovation Authority, the European Union, and funds in the US with over 88 percent success. In addition, part of my services is CTO as a Service .
In recent years, I have led three companies ( VirtualData , Sailo.tech , Albe.io ) to significant progress and sale, with over 25 years in the high-tech field, experience and knowledge of 20 code languages, teaching and training in the fields of information technology and computer science at Ramat Gan Academy and the university, and as a consultant to government ministries. This includes the proven successes of more than 30 companies in recent years that have broken through in their fields and reached new stages and broken business records that they set for themselves.
“ I decided to accompany startups and companies in the various growth processes that interest me towards significant achievements, including by receiving grants from: the Innovation Authority, binational grants, European funds, and more .”
By scheduling a focused 30-minute meeting , the business / idea and possible steps for progress will be characterized and focused with the Innovation Authority . A business that is in no way suitable will save a great deal of time and resources , while a business that is suitable and wants to move forward will deduct the initial call price from the total cost .
https://youtu.be/e9i1IZ8YBGA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ronen chen, Vision, Technology, Innovation and Money podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ronenchen #VisionTechnologyInnovationandMoneypodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Valuu Makers Podcast. Richard Blank : Embracing Change: From Pinball Machines to AI Enhancements
Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're ready to create, innovate, and shape the future, join us on Valuu Makers.
Valuu Makers is the podcast that explores the true meaning of value.
Formerly known as Digital Workspace Works, we continue to delve into the integration of people, processes, and technology, driving productivity and creating real value for businesses and individuals alike. Our episodes feature industry professionals who share their insights and experiences, offering a comprehensive understanding of how they bring value to their business and customers. Sponsored by Valuu AI, we are committed to bringing you valuable content that helps navigate the evolving digital landscape.
In a lively episode of Valuu Makers, host Ryan Purvis welcomes back Richard Blank, the charismatic CEO of Costa Rica's Call Center. With a passion as electrifying as his pinball machines, Richard delves into the shifting landscape of remote work, the integration of AI in business, and the art of maintaining human connections in a digital age. What ensues is an insightful discussion on adapting to modern work environments while cherishing timeless personal interactions, interspersed with tales from Richard's unique journey in Costa Rica.
Pinball Passion and Changing Norms
Richard Blank shares his sentimental attachment to his pinball machines, a collection rooted in nostalgia for the vibrant 1970s. “I'm living a 13-year-old dream, just having your own arcade,” he quips, underscoring his belief in blending professional demands with personal passions. Yet, his story isn't just about games — it's about adapting to forced transitions, like the shift to remote work prompted by COVID-19. “Sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim,” he reflects, emphasizing resilience.
Navigating the New Work Landscape
Ryan Purvis probes into the transformative effects of remote work on business operations. Richard candidly admits, “The labor pool prefers working from home... But I'm old school, I'd like to see people.” While embracing technology, he stresses the irreplaceable value of human interaction and the spontaneity of office conversations. The switchover to cloud-based systems, a critical move for many businesses, also forms a large part of their discussion.
Leveraging AI Without Losing Humanity
A focal point of their conversation is the role of AI in transforming business practices. Richard sees AI as augmentative rather than replaceable, highlighting its role in enhancing efficiency while preserving the human touch. “The AI can never hug you...or say Happy birthday,” he asserts, advocating for a balanced approach where AI handles routine tasks, leaving humans to build genuine relationships. Ryan, too, stresses this point, noting how AI can simplify tasks, granting more time for personal pursuits.
Richard's views are clear: “There’s a lot of entry-level and easily replaceable employees that feel threatened,” he acknowledges, but emphasizes, “If you have skills... companies will still hire you.” It's a reminder that while AI is revolutionizing how we work, it cannot replicate human empathy or creativity.
Building a Future with Personal Touches
Despite technological shifts, Richard stresses the importance of empathy and personal connections. “There is no replacement for the satisfaction of a real high-five,” he insists, capturing the essence of human interaction that technology can't replace. His narrative is not just about adapting to change but doing so while cherishing the human elements of his industry.
Wrap-up:
As Ryan and Richard's conversation draws to a close, the key takeaway is clear: adapt to new technologies while maintaining the human touch that sets businesses apart. For more enriching insights, tune into the episode and explore how to navigate the changing digital workplace.
Building Abroad: Costs and 'The Gringo Charge'
If you ever have the chance once in your life to build a castle, This industry is very lucrative. I had my building. Things were doing well. It was a honeymoon stage. If I tried this in the United States, it would have been three times the cost. And when I'm getting certain labor here for $3 an hour to do the gray, you can build buildings for a fraction of the cost. There are certain things that are expensive, but I tell you what, I also learned something else, my friend. If I personally went to these stores and asked for something, it would be a dollar. But if I had a local contact and go ask for it, it'd probably be 60 cents. And so I would always get the gringo charge. It's business. Listen, business is business. But then again, I'm old school like that. I'm giving you a ton of money and why don't we have a nice relationship? But whatever,
Costa Rica: Paradise for Decompression & Clarity
What is going on? Costa Rica has two seasons, wet and dry. It's amazing, right? The temperature is still beautiful. So I have to decide, do I want to put the top up or down in the convertible? But it's so lush here. It's beautiful when the rain comes and I'm not trying to sound poetic, but you're walking around in paradise. If you happen to leave San Jose and drive into the rain forest, it's incredible. And what it does, Ryan, my good friend, it really allows you to decompress. And one of the greatest things is nature. When you played with your friends, had your shoes off running through grass. And so if any way I can put that phone away and just reconnect with the sights and the sounds and the smells of paradise, you don't need a psychiatrist and I don't need fast food. You can do this naturally. It's really a recharging of your batteries and a resetting.
Thrown Into Remote Work—Adjusting to a New Normal
It was forced upon me. And sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim. He ain't got to do something. But it wasn't like cold turkey. I saw the gradual and the gradual was COVID. Fortunately, my company was able to survive through VPNs and work from homes. Just the people weren't used to it yet. Like working from home compared to going to the gym. It's a lot of discipline and structure really. And you don't have your good buddy Ryan sitting next to you, motivating you and you're picking up on a tough day. But now the labor pool prefers working from home. And I understand their arguments, the distance, the money, the time, but I'm old school. I'd like to see people. I like to share that sort of energy, break bread, hit the arcade, or just be there for the moment when you close the deal. And so That got taken away. I tell you what, there are some beautiful adjustments.
Why AI Can’t Replace Human Empathy
And there's something called the uncanny valley. This really brilliant Japanese scientist in the 70s said, listen, the more that machines get like humans, there will be a point where it gets very uncomfortable while it drops into that valley. Just like in Star Wars, where people like 2D and C3 and the uncanny valley. They're really making the gestures, but here's the thing. The timing is still off and the AI can never hug you or tell you what it's like to lose a puppy that runs away or to say happy birthday. Cause they know what it's like. And it's one of those things where I'm accepting it. It's beautiful for gathering.
https://youtu.be/RbtEPb2bnhk
https://youtu.be/hAUdwzbgUuQ
https://youtu.be/_883VllFQKY
https://youtu.be/MzL_B-NeF50
https://youtu.be/G-NErlyzfhg
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Heather Bicknell, Ryan Purvis, The Valuu Makers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Welcome to Valuu Makers, where we talk less about hype and more about outcomes.
I’m Ryan Purvis, your host, joined by Heather Bicknell. We meet the people turning digital work into meaningful change.
From tech stacks to team hacks — this is about doing the right work and getting real value.
Heather Bicknell
Host and Producer
I am a writer and product marketer in a love-hate relationship with technology. I’m interested in ways technology can help us be our best selves—more empathetic, more creative, and less busy. When I’m not blogging or podcasting, you’ll find me backpacking, playing games with friends, or stress baking.Ryan Purvis
Host
I’ve spent 20+ years working with technology to help users to work better. I really enjoy not just simply changing technology, but also changing our approach to it. I take pleasure from working with stakeholders and helping them to challenge, influence, and support them in solving their most complex problems by using technology as a business enhancing tool. My success is attributable to my ability to combine my business and technical skills and thoroughly understand the business needs to determine the approach to deliver transformational business & technical solutions.
Outside of work, you’ll find with my family or deep into a good book.
Ryan Purvis
Expertise & Skills
Digital transformation strategist with a strong focus on AI-driven user experience innovation.
Experienced technology leader, CISSP-certified, with deep expertise in cybersecurity and information security.
Proven ability to translate complex concepts into scalable, user-friendly solutions.
Business development and leadership experience across multiple industries, including finance, maritime, and SaaS.
Specialist in IT consulting, cloud application development, and enterprise content management.
Extensive experience in no-code/low-code SaaS development, enabling non-technical entrepreneurs to launch digital solutions.
Passionate about solving real-world business problems through AI and automation.
Professional Goals
Driving AI and cybersecurity advancements that empower businesses to operate securely and efficiently.
Expanding Valuu AI’s capabilities to transform industries through AI-powered solutions.
Helping organizations navigate digital transformation with minimal friction and maximum value.
Key Career Achievements
Founded and scaled Valuu AI, a pioneering AI-driven platform for value realisation
Served as Chief Information Officer at HiLo Maritime Risk Management, leading digital and security transformation in the shipping industry.
Led digital strategy initiatives at UBS, JPMorgan Chase, and Lakeside Software.
Services & Areas of Focus
AI & Automation: Developing AI-driven solutions that enhance decision-making and business processes.
Cybersecurity & Information Security: Helping businesses implement best-in-class security strategies.
Digital Strategy & Transformation: Guiding organizations in adopting the latest digital innovations.
No-Code & SaaS Development: Enabling businesses to build scalable solutions without deep technical expertise.
Enterprise IT & Cloud Management: Optimizing cloud applications and IT infrastructures for performance and security.
Mentorship & Leadership Development: Coaching business leaders on growth, technology adoption, and resilience.
Personal Interests & Hobbies
Passionate about AI, cybersecurity, and the future of digital transformation.
Enthusiastic podcaster and content creator, sharing insights on technology and entrepreneurship.
Avid reader and continuous learner in AI ethics, digital security, and business innovation.
Committed to fitness and personal well-being, balancing work with an active lifestyle.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#HeatherBicknell #RyanPurvis #TheValuuMakersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Valuu Makers Podcast. Richard Blank : Embracing Change: From Pinball Machines to AI Enhancements
Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're ready to create, innovate, and shape the future, join us on Valuu Makers.
Valuu Makers is the podcast that explores the true meaning of value.
Formerly known as Digital Workspace Works, we continue to delve into the integration of people, processes, and technology, driving productivity and creating real value for businesses and individuals alike. Our episodes feature industry professionals who share their insights and experiences, offering a comprehensive understanding of how they bring value to their business and customers. Sponsored by Valuu AI, we are committed to bringing you valuable content that helps navigate the evolving digital landscape.
In a lively episode of Valuu Makers, host Ryan Purvis welcomes back Richard Blank, the charismatic CEO of Costa Rica's Call Center. With a passion as electrifying as his pinball machines, Richard delves into the shifting landscape of remote work, the integration of AI in business, and the art of maintaining human connections in a digital age. What ensues is an insightful discussion on adapting to modern work environments while cherishing timeless personal interactions, interspersed with tales from Richard's unique journey in Costa Rica.
Pinball Passion and Changing Norms
Richard Blank shares his sentimental attachment to his pinball machines, a collection rooted in nostalgia for the vibrant 1970s. “I'm living a 13-year-old dream, just having your own arcade,” he quips, underscoring his belief in blending professional demands with personal passions. Yet, his story isn't just about games — it's about adapting to forced transitions, like the shift to remote work prompted by COVID-19. “Sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim,” he reflects, emphasizing resilience.
Navigating the New Work Landscape
Ryan Purvis probes into the transformative effects of remote work on business operations. Richard candidly admits, “The labor pool prefers working from home... But I'm old school, I'd like to see people.” While embracing technology, he stresses the irreplaceable value of human interaction and the spontaneity of office conversations. The switchover to cloud-based systems, a critical move for many businesses, also forms a large part of their discussion.
Leveraging AI Without Losing Humanity
A focal point of their conversation is the role of AI in transforming business practices. Richard sees AI as augmentative rather than replaceable, highlighting its role in enhancing efficiency while preserving the human touch. “The AI can never hug you...or say Happy birthday,” he asserts, advocating for a balanced approach where AI handles routine tasks, leaving humans to build genuine relationships. Ryan, too, stresses this point, noting how AI can simplify tasks, granting more time for personal pursuits.
Richard's views are clear: “There’s a lot of entry-level and easily replaceable employees that feel threatened,” he acknowledges, but emphasizes, “If you have skills... companies will still hire you.” It's a reminder that while AI is revolutionizing how we work, it cannot replicate human empathy or creativity.
Building a Future with Personal Touches
Despite technological shifts, Richard stresses the importance of empathy and personal connections. “There is no replacement for the satisfaction of a real high-five,” he insists, capturing the essence of human interaction that technology can't replace. His narrative is not just about adapting to change but doing so while cherishing the human elements of his industry.
Wrap-up:
As Ryan and Richard's conversation draws to a close, the key takeaway is clear: adapt to new technologies while maintaining the human touch that sets businesses apart. For more enriching insights, tune into the episode and explore how to navigate the changing digital workplace.
Building Abroad: Costs and 'The Gringo Charge'
If you ever have the chance once in your life to build a castle, This industry is very lucrative. I had my building. Things were doing well. It was a honeymoon stage. If I tried this in the United States, it would have been three times the cost. And when I'm getting certain labor here for $3 an hour to do the gray, you can build buildings for a fraction of the cost. There are certain things that are expensive, but I tell you what, I also learned something else, my friend. If I personally went to these stores and asked for something, it would be a dollar. But if I had a local contact and go ask for it, it'd probably be 60 cents. And so I would always get the gringo charge. It's business. Listen, business is business. But then again, I'm old school like that. I'm giving you a ton of money and why don't we have a nice relationship? But whatever,
Costa Rica: Paradise for Decompression & Clarity
What is going on? Costa Rica has two seasons, wet and dry. It's amazing, right? The temperature is still beautiful. So I have to decide, do I want to put the top up or down in the convertible? But it's so lush here. It's beautiful when the rain comes and I'm not trying to sound poetic, but you're walking around in paradise. If you happen to leave San Jose and drive into the rain forest, it's incredible. And what it does, Ryan, my good friend, it really allows you to decompress. And one of the greatest things is nature. When you played with your friends, had your shoes off running through grass. And so if any way I can put that phone away and just reconnect with the sights and the sounds and the smells of paradise, you don't need a psychiatrist and I don't need fast food. You can do this naturally. It's really a recharging of your batteries and a resetting.
Thrown Into Remote Work—Adjusting to a New Normal
It was forced upon me. And sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim. He ain't got to do something. But it wasn't like cold turkey. I saw the gradual and the gradual was COVID. Fortunately, my company was able to survive through VPNs and work from homes. Just the people weren't used to it yet. Like working from home compared to going to the gym. It's a lot of discipline and structure really. And you don't have your good buddy Ryan sitting next to you, motivating you and you're picking up on a tough day. But now the labor pool prefers working from home. And I understand their arguments, the distance, the money, the time, but I'm old school. I'd like to see people. I like to share that sort of energy, break bread, hit the arcade, or just be there for the moment when you close the deal. And so That got taken away. I tell you what, there are some beautiful adjustments.
Why AI Can’t Replace Human Empathy
And there's something called the uncanny valley. This really brilliant Japanese scientist in the 70s said, listen, the more that machines get like humans, there will be a point where it gets very uncomfortable while it drops into that valley. Just like in Star Wars, where people like 2D and C3 and the uncanny valley. They're really making the gestures, but here's the thing. The timing is still off and the AI can never hug you or tell you what it's like to lose a puppy that runs away or to say happy birthday. Cause they know what it's like. And it's one of those things where I'm accepting it. It's beautiful for gathering.
https://youtu.be/RbtEPb2bnhk
https://youtu.be/hAUdwzbgUuQ
https://youtu.be/_883VllFQKY
https://youtu.be/MzL_B-NeF50
https://youtu.be/G-NErlyzfhg
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Heather Bicknell, Ryan Purvis, The Valuu Makers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Welcome to Valuu Makers, where we talk less about hype and more about outcomes.
I’m Ryan Purvis, your host, joined by Heather Bicknell. We meet the people turning digital work into meaningful change.
From tech stacks to team hacks — this is about doing the right work and getting real value.
Heather Bicknell
Host and Producer
I am a writer and product marketer in a love-hate relationship with technology. I’m interested in ways technology can help us be our best selves—more empathetic, more creative, and less busy. When I’m not blogging or podcasting, you’ll find me backpacking, playing games with friends, or stress baking.Ryan Purvis
Host
I’ve spent 20+ years working with technology to help users to work better. I really enjoy not just simply changing technology, but also changing our approach to it. I take pleasure from working with stakeholders and helping them to challenge, influence, and support them in solving their most complex problems by using technology as a business enhancing tool. My success is attributable to my ability to combine my business and technical skills and thoroughly understand the business needs to determine the approach to deliver transformational business & technical solutions.
Outside of work, you’ll find with my family or deep into a good book.
Ryan Purvis
Expertise & Skills
Digital transformation strategist with a strong focus on AI-driven user experience innovation.
Experienced technology leader, CISSP-certified, with deep expertise in cybersecurity and information security.
Proven ability to translate complex concepts into scalable, user-friendly solutions.
Business development and leadership experience across multiple industries, including finance, maritime, and SaaS.
Specialist in IT consulting, cloud application development, and enterprise content management.
Extensive experience in no-code/low-code SaaS development, enabling non-technical entrepreneurs to launch digital solutions.
Passionate about solving real-world business problems through AI and automation.
Professional Goals
Driving AI and cybersecurity advancements that empower businesses to operate securely and efficiently.
Expanding Valuu AI’s capabilities to transform industries through AI-powered solutions.
Helping organizations navigate digital transformation with minimal friction and maximum value.
Key Career Achievements
Founded and scaled Valuu AI, a pioneering AI-driven platform for value realisation
Served as Chief Information Officer at HiLo Maritime Risk Management, leading digital and security transformation in the shipping industry.
Led digital strategy initiatives at UBS, JPMorgan Chase, and Lakeside Software.
Services & Areas of Focus
AI & Automation: Developing AI-driven solutions that enhance decision-making and business processes.
Cybersecurity & Information Security: Helping businesses implement best-in-class security strategies.
Digital Strategy & Transformation: Guiding organizations in adopting the latest digital innovations.
No-Code & SaaS Development: Enabling businesses to build scalable solutions without deep technical expertise.
Enterprise IT & Cloud Management: Optimizing cloud applications and IT infrastructures for performance and security.
Mentorship & Leadership Development: Coaching business leaders on growth, technology adoption, and resilience.
Personal Interests & Hobbies
Passionate about AI, cybersecurity, and the future of digital transformation.
Enthusiastic podcaster and content creator, sharing insights on technology and entrepreneurship.
Avid reader and continuous learner in AI ethics, digital security, and business innovation.
Committed to fitness and personal well-being, balancing work with an active lifestyle.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#HeatherBicknell #RyanPurvis #TheValuuMakersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Valuu Makers Podcast. Richard Blank : Embracing Change: From Pinball Machines to AI Enhancements
Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're ready to create, innovate, and shape the future, join us on Valuu Makers.
Valuu Makers is the podcast that explores the true meaning of value.
Formerly known as Digital Workspace Works, we continue to delve into the integration of people, processes, and technology, driving productivity and creating real value for businesses and individuals alike. Our episodes feature industry professionals who share their insights and experiences, offering a comprehensive understanding of how they bring value to their business and customers. Sponsored by Valuu AI, we are committed to bringing you valuable content that helps navigate the evolving digital landscape.
In a lively episode of Valuu Makers, host Ryan Purvis welcomes back Richard Blank, the charismatic CEO of Costa Rica's Call Center. With a passion as electrifying as his pinball machines, Richard delves into the shifting landscape of remote work, the integration of AI in business, and the art of maintaining human connections in a digital age. What ensues is an insightful discussion on adapting to modern work environments while cherishing timeless personal interactions, interspersed with tales from Richard's unique journey in Costa Rica.
Pinball Passion and Changing Norms
Richard Blank shares his sentimental attachment to his pinball machines, a collection rooted in nostalgia for the vibrant 1970s. “I'm living a 13-year-old dream, just having your own arcade,” he quips, underscoring his belief in blending professional demands with personal passions. Yet, his story isn't just about games — it's about adapting to forced transitions, like the shift to remote work prompted by COVID-19. “Sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim,” he reflects, emphasizing resilience.
Navigating the New Work Landscape
Ryan Purvis probes into the transformative effects of remote work on business operations. Richard candidly admits, “The labor pool prefers working from home... But I'm old school, I'd like to see people.” While embracing technology, he stresses the irreplaceable value of human interaction and the spontaneity of office conversations. The switchover to cloud-based systems, a critical move for many businesses, also forms a large part of their discussion.
Leveraging AI Without Losing Humanity
A focal point of their conversation is the role of AI in transforming business practices. Richard sees AI as augmentative rather than replaceable, highlighting its role in enhancing efficiency while preserving the human touch. “The AI can never hug you...or say Happy birthday,” he asserts, advocating for a balanced approach where AI handles routine tasks, leaving humans to build genuine relationships. Ryan, too, stresses this point, noting how AI can simplify tasks, granting more time for personal pursuits.
Richard's views are clear: “There’s a lot of entry-level and easily replaceable employees that feel threatened,” he acknowledges, but emphasizes, “If you have skills... companies will still hire you.” It's a reminder that while AI is revolutionizing how we work, it cannot replicate human empathy or creativity.
Building a Future with Personal Touches
Despite technological shifts, Richard stresses the importance of empathy and personal connections. “There is no replacement for the satisfaction of a real high-five,” he insists, capturing the essence of human interaction that technology can't replace. His narrative is not just about adapting to change but doing so while cherishing the human elements of his industry.
Wrap-up:
As Ryan and Richard's conversation draws to a close, the key takeaway is clear: adapt to new technologies while maintaining the human touch that sets businesses apart. For more enriching insights, tune into the episode and explore how to navigate the changing digital workplace.
Building Abroad: Costs and 'The Gringo Charge'
If you ever have the chance once in your life to build a castle, This industry is very lucrative. I had my building. Things were doing well. It was a honeymoon stage. If I tried this in the United States, it would have been three times the cost. And when I'm getting certain labor here for $3 an hour to do the gray, you can build buildings for a fraction of the cost. There are certain things that are expensive, but I tell you what, I also learned something else, my friend. If I personally went to these stores and asked for something, it would be a dollar. But if I had a local contact and go ask for it, it'd probably be 60 cents. And so I would always get the gringo charge. It's business. Listen, business is business. But then again, I'm old school like that. I'm giving you a ton of money and why don't we have a nice relationship? But whatever,
Costa Rica: Paradise for Decompression & Clarity
What is going on? Costa Rica has two seasons, wet and dry. It's amazing, right? The temperature is still beautiful. So I have to decide, do I want to put the top up or down in the convertible? But it's so lush here. It's beautiful when the rain comes and I'm not trying to sound poetic, but you're walking around in paradise. If you happen to leave San Jose and drive into the rain forest, it's incredible. And what it does, Ryan, my good friend, it really allows you to decompress. And one of the greatest things is nature. When you played with your friends, had your shoes off running through grass. And so if any way I can put that phone away and just reconnect with the sights and the sounds and the smells of paradise, you don't need a psychiatrist and I don't need fast food. You can do this naturally. It's really a recharging of your batteries and a resetting.
Thrown Into Remote Work—Adjusting to a New Normal
It was forced upon me. And sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim. He ain't got to do something. But it wasn't like cold turkey. I saw the gradual and the gradual was COVID. Fortunately, my company was able to survive through VPNs and work from homes. Just the people weren't used to it yet. Like working from home compared to going to the gym. It's a lot of discipline and structure really. And you don't have your good buddy Ryan sitting next to you, motivating you and you're picking up on a tough day. But now the labor pool prefers working from home. And I understand their arguments, the distance, the money, the time, but I'm old school. I'd like to see people. I like to share that sort of energy, break bread, hit the arcade, or just be there for the moment when you close the deal. And so That got taken away. I tell you what, there are some beautiful adjustments.
Why AI Can’t Replace Human Empathy
And there's something called the uncanny valley. This really brilliant Japanese scientist in the 70s said, listen, the more that machines get like humans, there will be a point where it gets very uncomfortable while it drops into that valley. Just like in Star Wars, where people like 2D and C3 and the uncanny valley. They're really making the gestures, but here's the thing. The timing is still off and the AI can never hug you or tell you what it's like to lose a puppy that runs away or to say happy birthday. Cause they know what it's like. And it's one of those things where I'm accepting it. It's beautiful for gathering.
https://youtu.be/RbtEPb2bnhk
https://youtu.be/hAUdwzbgUuQ
https://youtu.be/_883VllFQKY
https://youtu.be/MzL_B-NeF50
https://youtu.be/G-NErlyzfhg
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Heather Bicknell, Ryan Purvis, The Valuu Makers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Welcome to Valuu Makers, where we talk less about hype and more about outcomes.
I’m Ryan Purvis, your host, joined by Heather Bicknell. We meet the people turning digital work into meaningful change.
From tech stacks to team hacks — this is about doing the right work and getting real value.
Heather Bicknell
Host and Producer
I am a writer and product marketer in a love-hate relationship with technology. I’m interested in ways technology can help us be our best selves—more empathetic, more creative, and less busy. When I’m not blogging or podcasting, you’ll find me backpacking, playing games with friends, or stress baking.Ryan Purvis
Host
I’ve spent 20+ years working with technology to help users to work better. I really enjoy not just simply changing technology, but also changing our approach to it. I take pleasure from working with stakeholders and helping them to challenge, influence, and support them in solving their most complex problems by using technology as a business enhancing tool. My success is attributable to my ability to combine my business and technical skills and thoroughly understand the business needs to determine the approach to deliver transformational business & technical solutions.
Outside of work, you’ll find with my family or deep into a good book.
Ryan Purvis
Expertise & Skills
Digital transformation strategist with a strong focus on AI-driven user experience innovation.
Experienced technology leader, CISSP-certified, with deep expertise in cybersecurity and information security.
Proven ability to translate complex concepts into scalable, user-friendly solutions.
Business development and leadership experience across multiple industries, including finance, maritime, and SaaS.
Specialist in IT consulting, cloud application development, and enterprise content management.
Extensive experience in no-code/low-code SaaS development, enabling non-technical entrepreneurs to launch digital solutions.
Passionate about solving real-world business problems through AI and automation.
Professional Goals
Driving AI and cybersecurity advancements that empower businesses to operate securely and efficiently.
Expanding Valuu AI’s capabilities to transform industries through AI-powered solutions.
Helping organizations navigate digital transformation with minimal friction and maximum value.
Key Career Achievements
Founded and scaled Valuu AI, a pioneering AI-driven platform for value realisation
Served as Chief Information Officer at HiLo Maritime Risk Management, leading digital and security transformation in the shipping industry.
Led digital strategy initiatives at UBS, JPMorgan Chase, and Lakeside Software.
Services & Areas of Focus
AI & Automation: Developing AI-driven solutions that enhance decision-making and business processes.
Cybersecurity & Information Security: Helping businesses implement best-in-class security strategies.
Digital Strategy & Transformation: Guiding organizations in adopting the latest digital innovations.
No-Code & SaaS Development: Enabling businesses to build scalable solutions without deep technical expertise.
Enterprise IT & Cloud Management: Optimizing cloud applications and IT infrastructures for performance and security.
Mentorship & Leadership Development: Coaching business leaders on growth, technology adoption, and resilience.
Personal Interests & Hobbies
Passionate about AI, cybersecurity, and the future of digital transformation.
Enthusiastic podcaster and content creator, sharing insights on technology and entrepreneurship.
Avid reader and continuous learner in AI ethics, digital security, and business innovation.
Committed to fitness and personal well-being, balancing work with an active lifestyle.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#HeatherBicknell #RyanPurvis #TheValuuMakersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Valuu Makers Podcast. Richard Blank : Embracing Change: From Pinball Machines to AI Enhancements
Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're ready to create, innovate, and shape the future, join us on Valuu Makers.
Valuu Makers is the podcast that explores the true meaning of value.
Formerly known as Digital Workspace Works, we continue to delve into the integration of people, processes, and technology, driving productivity and creating real value for businesses and individuals alike. Our episodes feature industry professionals who share their insights and experiences, offering a comprehensive understanding of how they bring value to their business and customers. Sponsored by Valuu AI, we are committed to bringing you valuable content that helps navigate the evolving digital landscape.
In a lively episode of Valuu Makers, host Ryan Purvis welcomes back Richard Blank, the charismatic CEO of Costa Rica's Call Center. With a passion as electrifying as his pinball machines, Richard delves into the shifting landscape of remote work, the integration of AI in business, and the art of maintaining human connections in a digital age. What ensues is an insightful discussion on adapting to modern work environments while cherishing timeless personal interactions, interspersed with tales from Richard's unique journey in Costa Rica.
Pinball Passion and Changing Norms
Richard Blank shares his sentimental attachment to his pinball machines, a collection rooted in nostalgia for the vibrant 1970s. “I'm living a 13-year-old dream, just having your own arcade,” he quips, underscoring his belief in blending professional demands with personal passions. Yet, his story isn't just about games — it's about adapting to forced transitions, like the shift to remote work prompted by COVID-19. “Sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim,” he reflects, emphasizing resilience.
Navigating the New Work Landscape
Ryan Purvis probes into the transformative effects of remote work on business operations. Richard candidly admits, “The labor pool prefers working from home... But I'm old school, I'd like to see people.” While embracing technology, he stresses the irreplaceable value of human interaction and the spontaneity of office conversations. The switchover to cloud-based systems, a critical move for many businesses, also forms a large part of their discussion.
Leveraging AI Without Losing Humanity
A focal point of their conversation is the role of AI in transforming business practices. Richard sees AI as augmentative rather than replaceable, highlighting its role in enhancing efficiency while preserving the human touch. “The AI can never hug you...or say Happy birthday,” he asserts, advocating for a balanced approach where AI handles routine tasks, leaving humans to build genuine relationships. Ryan, too, stresses this point, noting how AI can simplify tasks, granting more time for personal pursuits.
Richard's views are clear: “There’s a lot of entry-level and easily replaceable employees that feel threatened,” he acknowledges, but emphasizes, “If you have skills... companies will still hire you.” It's a reminder that while AI is revolutionizing how we work, it cannot replicate human empathy or creativity.
Building a Future with Personal Touches
Despite technological shifts, Richard stresses the importance of empathy and personal connections. “There is no replacement for the satisfaction of a real high-five,” he insists, capturing the essence of human interaction that technology can't replace. His narrative is not just about adapting to change but doing so while cherishing the human elements of his industry.
Wrap-up:
As Ryan and Richard's conversation draws to a close, the key takeaway is clear: adapt to new technologies while maintaining the human touch that sets businesses apart. For more enriching insights, tune into the episode and explore how to navigate the changing digital workplace.
Building Abroad: Costs and 'The Gringo Charge'
If you ever have the chance once in your life to build a castle, This industry is very lucrative. I had my building. Things were doing well. It was a honeymoon stage. If I tried this in the United States, it would have been three times the cost. And when I'm getting certain labor here for $3 an hour to do the gray, you can build buildings for a fraction of the cost. There are certain things that are expensive, but I tell you what, I also learned something else, my friend. If I personally went to these stores and asked for something, it would be a dollar. But if I had a local contact and go ask for it, it'd probably be 60 cents. And so I would always get the gringo charge. It's business. Listen, business is business. But then again, I'm old school like that. I'm giving you a ton of money and why don't we have a nice relationship? But whatever,
Costa Rica: Paradise for Decompression & Clarity
What is going on? Costa Rica has two seasons, wet and dry. It's amazing, right? The temperature is still beautiful. So I have to decide, do I want to put the top up or down in the convertible? But it's so lush here. It's beautiful when the rain comes and I'm not trying to sound poetic, but you're walking around in paradise. If you happen to leave San Jose and drive into the rain forest, it's incredible. And what it does, Ryan, my good friend, it really allows you to decompress. And one of the greatest things is nature. When you played with your friends, had your shoes off running through grass. And so if any way I can put that phone away and just reconnect with the sights and the sounds and the smells of paradise, you don't need a psychiatrist and I don't need fast food. You can do this naturally. It's really a recharging of your batteries and a resetting.
Thrown Into Remote Work—Adjusting to a New Normal
It was forced upon me. And sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim. He ain't got to do something. But it wasn't like cold turkey. I saw the gradual and the gradual was COVID. Fortunately, my company was able to survive through VPNs and work from homes. Just the people weren't used to it yet. Like working from home compared to going to the gym. It's a lot of discipline and structure really. And you don't have your good buddy Ryan sitting next to you, motivating you and you're picking up on a tough day. But now the labor pool prefers working from home. And I understand their arguments, the distance, the money, the time, but I'm old school. I'd like to see people. I like to share that sort of energy, break bread, hit the arcade, or just be there for the moment when you close the deal. And so That got taken away. I tell you what, there are some beautiful adjustments.
Why AI Can’t Replace Human Empathy
And there's something called the uncanny valley. This really brilliant Japanese scientist in the 70s said, listen, the more that machines get like humans, there will be a point where it gets very uncomfortable while it drops into that valley. Just like in Star Wars, where people like 2D and C3 and the uncanny valley. They're really making the gestures, but here's the thing. The timing is still off and the AI can never hug you or tell you what it's like to lose a puppy that runs away or to say happy birthday. Cause they know what it's like. And it's one of those things where I'm accepting it. It's beautiful for gathering.
https://youtu.be/RbtEPb2bnhk
https://youtu.be/hAUdwzbgUuQ
https://youtu.be/_883VllFQKY
https://youtu.be/MzL_B-NeF50
https://youtu.be/G-NErlyzfhg
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Heather Bicknell, Ryan Purvis, The Valuu Makers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Welcome to Valuu Makers, where we talk less about hype and more about outcomes.
I’m Ryan Purvis, your host, joined by Heather Bicknell. We meet the people turning digital work into meaningful change.
From tech stacks to team hacks — this is about doing the right work and getting real value.
Heather Bicknell
Host and Producer
I am a writer and product marketer in a love-hate relationship with technology. I’m interested in ways technology can help us be our best selves—more empathetic, more creative, and less busy. When I’m not blogging or podcasting, you’ll find me backpacking, playing games with friends, or stress baking.Ryan Purvis
Host
I’ve spent 20+ years working with technology to help users to work better. I really enjoy not just simply changing technology, but also changing our approach to it. I take pleasure from working with stakeholders and helping them to challenge, influence, and support them in solving their most complex problems by using technology as a business enhancing tool. My success is attributable to my ability to combine my business and technical skills and thoroughly understand the business needs to determine the approach to deliver transformational business & technical solutions.
Outside of work, you’ll find with my family or deep into a good book.
Ryan Purvis
Expertise & Skills
Digital transformation strategist with a strong focus on AI-driven user experience innovation.
Experienced technology leader, CISSP-certified, with deep expertise in cybersecurity and information security.
Proven ability to translate complex concepts into scalable, user-friendly solutions.
Business development and leadership experience across multiple industries, including finance, maritime, and SaaS.
Specialist in IT consulting, cloud application development, and enterprise content management.
Extensive experience in no-code/low-code SaaS development, enabling non-technical entrepreneurs to launch digital solutions.
Passionate about solving real-world business problems through AI and automation.
Professional Goals
Driving AI and cybersecurity advancements that empower businesses to operate securely and efficiently.
Expanding Valuu AI’s capabilities to transform industries through AI-powered solutions.
Helping organizations navigate digital transformation with minimal friction and maximum value.
Key Career Achievements
Founded and scaled Valuu AI, a pioneering AI-driven platform for value realisation
Served as Chief Information Officer at HiLo Maritime Risk Management, leading digital and security transformation in the shipping industry.
Led digital strategy initiatives at UBS, JPMorgan Chase, and Lakeside Software.
Services & Areas of Focus
AI & Automation: Developing AI-driven solutions that enhance decision-making and business processes.
Cybersecurity & Information Security: Helping businesses implement best-in-class security strategies.
Digital Strategy & Transformation: Guiding organizations in adopting the latest digital innovations.
No-Code & SaaS Development: Enabling businesses to build scalable solutions without deep technical expertise.
Enterprise IT & Cloud Management: Optimizing cloud applications and IT infrastructures for performance and security.
Mentorship & Leadership Development: Coaching business leaders on growth, technology adoption, and resilience.
Personal Interests & Hobbies
Passionate about AI, cybersecurity, and the future of digital transformation.
Enthusiastic podcaster and content creator, sharing insights on technology and entrepreneurship.
Avid reader and continuous learner in AI ethics, digital security, and business innovation.
Committed to fitness and personal well-being, balancing work with an active lifestyle.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#HeatherBicknell #RyanPurvis #TheValuuMakersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Valuu Makers Podcast. Richard Blank : Embracing Change: From Pinball Machines to AI Enhancements
Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're ready to create, innovate, and shape the future, join us on Valuu Makers.
Valuu Makers is the podcast that explores the true meaning of value.
Formerly known as Digital Workspace Works, we continue to delve into the integration of people, processes, and technology, driving productivity and creating real value for businesses and individuals alike. Our episodes feature industry professionals who share their insights and experiences, offering a comprehensive understanding of how they bring value to their business and customers. Sponsored by Valuu AI, we are committed to bringing you valuable content that helps navigate the evolving digital landscape.
In a lively episode of Valuu Makers, host Ryan Purvis welcomes back Richard Blank, the charismatic CEO of Costa Rica's Call Center. With a passion as electrifying as his pinball machines, Richard delves into the shifting landscape of remote work, the integration of AI in business, and the art of maintaining human connections in a digital age. What ensues is an insightful discussion on adapting to modern work environments while cherishing timeless personal interactions, interspersed with tales from Richard's unique journey in Costa Rica.
Pinball Passion and Changing Norms
Richard Blank shares his sentimental attachment to his pinball machines, a collection rooted in nostalgia for the vibrant 1970s. “I'm living a 13-year-old dream, just having your own arcade,” he quips, underscoring his belief in blending professional demands with personal passions. Yet, his story isn't just about games — it's about adapting to forced transitions, like the shift to remote work prompted by COVID-19. “Sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim,” he reflects, emphasizing resilience.
Navigating the New Work Landscape
Ryan Purvis probes into the transformative effects of remote work on business operations. Richard candidly admits, “The labor pool prefers working from home... But I'm old school, I'd like to see people.” While embracing technology, he stresses the irreplaceable value of human interaction and the spontaneity of office conversations. The switchover to cloud-based systems, a critical move for many businesses, also forms a large part of their discussion.
Leveraging AI Without Losing Humanity
A focal point of their conversation is the role of AI in transforming business practices. Richard sees AI as augmentative rather than replaceable, highlighting its role in enhancing efficiency while preserving the human touch. “The AI can never hug you...or say Happy birthday,” he asserts, advocating for a balanced approach where AI handles routine tasks, leaving humans to build genuine relationships. Ryan, too, stresses this point, noting how AI can simplify tasks, granting more time for personal pursuits.
Richard's views are clear: “There’s a lot of entry-level and easily replaceable employees that feel threatened,” he acknowledges, but emphasizes, “If you have skills... companies will still hire you.” It's a reminder that while AI is revolutionizing how we work, it cannot replicate human empathy or creativity.
Building a Future with Personal Touches
Despite technological shifts, Richard stresses the importance of empathy and personal connections. “There is no replacement for the satisfaction of a real high-five,” he insists, capturing the essence of human interaction that technology can't replace. His narrative is not just about adapting to change but doing so while cherishing the human elements of his industry.
Wrap-up:
As Ryan and Richard's conversation draws to a close, the key takeaway is clear: adapt to new technologies while maintaining the human touch that sets businesses apart. For more enriching insights, tune into the episode and explore how to navigate the changing digital workplace.
Building Abroad: Costs and 'The Gringo Charge'
If you ever have the chance once in your life to build a castle, This industry is very lucrative. I had my building. Things were doing well. It was a honeymoon stage. If I tried this in the United States, it would have been three times the cost. And when I'm getting certain labor here for $3 an hour to do the gray, you can build buildings for a fraction of the cost. There are certain things that are expensive, but I tell you what, I also learned something else, my friend. If I personally went to these stores and asked for something, it would be a dollar. But if I had a local contact and go ask for it, it'd probably be 60 cents. And so I would always get the gringo charge. It's business. Listen, business is business. But then again, I'm old school like that. I'm giving you a ton of money and why don't we have a nice relationship? But whatever,
Costa Rica: Paradise for Decompression & Clarity
What is going on? Costa Rica has two seasons, wet and dry. It's amazing, right? The temperature is still beautiful. So I have to decide, do I want to put the top up or down in the convertible? But it's so lush here. It's beautiful when the rain comes and I'm not trying to sound poetic, but you're walking around in paradise. If you happen to leave San Jose and drive into the rain forest, it's incredible. And what it does, Ryan, my good friend, it really allows you to decompress. And one of the greatest things is nature. When you played with your friends, had your shoes off running through grass. And so if any way I can put that phone away and just reconnect with the sights and the sounds and the smells of paradise, you don't need a psychiatrist and I don't need fast food. You can do this naturally. It's really a recharging of your batteries and a resetting.
Thrown Into Remote Work—Adjusting to a New Normal
It was forced upon me. And sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim. He ain't got to do something. But it wasn't like cold turkey. I saw the gradual and the gradual was COVID. Fortunately, my company was able to survive through VPNs and work from homes. Just the people weren't used to it yet. Like working from home compared to going to the gym. It's a lot of discipline and structure really. And you don't have your good buddy Ryan sitting next to you, motivating you and you're picking up on a tough day. But now the labor pool prefers working from home. And I understand their arguments, the distance, the money, the time, but I'm old school. I'd like to see people. I like to share that sort of energy, break bread, hit the arcade, or just be there for the moment when you close the deal. And so That got taken away. I tell you what, there are some beautiful adjustments.
Why AI Can’t Replace Human Empathy
And there's something called the uncanny valley. This really brilliant Japanese scientist in the 70s said, listen, the more that machines get like humans, there will be a point where it gets very uncomfortable while it drops into that valley. Just like in Star Wars, where people like 2D and C3 and the uncanny valley. They're really making the gestures, but here's the thing. The timing is still off and the AI can never hug you or tell you what it's like to lose a puppy that runs away or to say happy birthday. Cause they know what it's like. And it's one of those things where I'm accepting it. It's beautiful for gathering.
https://youtu.be/RbtEPb2bnhk
https://youtu.be/hAUdwzbgUuQ
https://youtu.be/_883VllFQKY
https://youtu.be/MzL_B-NeF50
https://youtu.be/G-NErlyzfhg
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Heather Bicknell, Ryan Purvis, The Valuu Makers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Welcome to Valuu Makers, where we talk less about hype and more about outcomes.
I’m Ryan Purvis, your host, joined by Heather Bicknell. We meet the people turning digital work into meaningful change.
From tech stacks to team hacks — this is about doing the right work and getting real value.
Heather Bicknell
Host and Producer
I am a writer and product marketer in a love-hate relationship with technology. I’m interested in ways technology can help us be our best selves—more empathetic, more creative, and less busy. When I’m not blogging or podcasting, you’ll find me backpacking, playing games with friends, or stress baking.Ryan Purvis
Host
I’ve spent 20+ years working with technology to help users to work better. I really enjoy not just simply changing technology, but also changing our approach to it. I take pleasure from working with stakeholders and helping them to challenge, influence, and support them in solving their most complex problems by using technology as a business enhancing tool. My success is attributable to my ability to combine my business and technical skills and thoroughly understand the business needs to determine the approach to deliver transformational business & technical solutions.
Outside of work, you’ll find with my family or deep into a good book.
Ryan Purvis
Expertise & Skills
Digital transformation strategist with a strong focus on AI-driven user experience innovation.
Experienced technology leader, CISSP-certified, with deep expertise in cybersecurity and information security.
Proven ability to translate complex concepts into scalable, user-friendly solutions.
Business development and leadership experience across multiple industries, including finance, maritime, and SaaS.
Specialist in IT consulting, cloud application development, and enterprise content management.
Extensive experience in no-code/low-code SaaS development, enabling non-technical entrepreneurs to launch digital solutions.
Passionate about solving real-world business problems through AI and automation.
Professional Goals
Driving AI and cybersecurity advancements that empower businesses to operate securely and efficiently.
Expanding Valuu AI’s capabilities to transform industries through AI-powered solutions.
Helping organizations navigate digital transformation with minimal friction and maximum value.
Key Career Achievements
Founded and scaled Valuu AI, a pioneering AI-driven platform for value realisation
Served as Chief Information Officer at HiLo Maritime Risk Management, leading digital and security transformation in the shipping industry.
Led digital strategy initiatives at UBS, JPMorgan Chase, and Lakeside Software.
Services & Areas of Focus
AI & Automation: Developing AI-driven solutions that enhance decision-making and business processes.
Cybersecurity & Information Security: Helping businesses implement best-in-class security strategies.
Digital Strategy & Transformation: Guiding organizations in adopting the latest digital innovations.
No-Code & SaaS Development: Enabling businesses to build scalable solutions without deep technical expertise.
Enterprise IT & Cloud Management: Optimizing cloud applications and IT infrastructures for performance and security.
Mentorship & Leadership Development: Coaching business leaders on growth, technology adoption, and resilience.
Personal Interests & Hobbies
Passionate about AI, cybersecurity, and the future of digital transformation.
Enthusiastic podcaster and content creator, sharing insights on technology and entrepreneurship.
Avid reader and continuous learner in AI ethics, digital security, and business innovation.
Committed to fitness and personal well-being, balancing work with an active lifestyle.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#HeatherBicknell #RyanPurvis #TheValuuMakersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Valuu Makers Podcast. Richard Blank : Embracing Change: From Pinball Machines to AI Enhancements
Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're ready to create, innovate, and shape the future, join us on Valuu Makers.
Valuu Makers is the podcast that explores the true meaning of value.
Formerly known as Digital Workspace Works, we continue to delve into the integration of people, processes, and technology, driving productivity and creating real value for businesses and individuals alike. Our episodes feature industry professionals who share their insights and experiences, offering a comprehensive understanding of how they bring value to their business and customers. Sponsored by Valuu AI, we are committed to bringing you valuable content that helps navigate the evolving digital landscape.
In a lively episode of Valuu Makers, host Ryan Purvis welcomes back Richard Blank, the charismatic CEO of Costa Rica's Call Center. With a passion as electrifying as his pinball machines, Richard delves into the shifting landscape of remote work, the integration of AI in business, and the art of maintaining human connections in a digital age. What ensues is an insightful discussion on adapting to modern work environments while cherishing timeless personal interactions, interspersed with tales from Richard's unique journey in Costa Rica.
Pinball Passion and Changing Norms
Richard Blank shares his sentimental attachment to his pinball machines, a collection rooted in nostalgia for the vibrant 1970s. “I'm living a 13-year-old dream, just having your own arcade,” he quips, underscoring his belief in blending professional demands with personal passions. Yet, his story isn't just about games — it's about adapting to forced transitions, like the shift to remote work prompted by COVID-19. “Sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim,” he reflects, emphasizing resilience.
Navigating the New Work Landscape
Ryan Purvis probes into the transformative effects of remote work on business operations. Richard candidly admits, “The labor pool prefers working from home... But I'm old school, I'd like to see people.” While embracing technology, he stresses the irreplaceable value of human interaction and the spontaneity of office conversations. The switchover to cloud-based systems, a critical move for many businesses, also forms a large part of their discussion.
Leveraging AI Without Losing Humanity
A focal point of their conversation is the role of AI in transforming business practices. Richard sees AI as augmentative rather than replaceable, highlighting its role in enhancing efficiency while preserving the human touch. “The AI can never hug you...or say Happy birthday,” he asserts, advocating for a balanced approach where AI handles routine tasks, leaving humans to build genuine relationships. Ryan, too, stresses this point, noting how AI can simplify tasks, granting more time for personal pursuits.
Richard's views are clear: “There’s a lot of entry-level and easily replaceable employees that feel threatened,” he acknowledges, but emphasizes, “If you have skills... companies will still hire you.” It's a reminder that while AI is revolutionizing how we work, it cannot replicate human empathy or creativity.
Building a Future with Personal Touches
Despite technological shifts, Richard stresses the importance of empathy and personal connections. “There is no replacement for the satisfaction of a real high-five,” he insists, capturing the essence of human interaction that technology can't replace. His narrative is not just about adapting to change but doing so while cherishing the human elements of his industry.
Wrap-up:
As Ryan and Richard's conversation draws to a close, the key takeaway is clear: adapt to new technologies while maintaining the human touch that sets businesses apart. For more enriching insights, tune into the episode and explore how to navigate the changing digital workplace.
Building Abroad: Costs and 'The Gringo Charge'
If you ever have the chance once in your life to build a castle, This industry is very lucrative. I had my building. Things were doing well. It was a honeymoon stage. If I tried this in the United States, it would have been three times the cost. And when I'm getting certain labor here for $3 an hour to do the gray, you can build buildings for a fraction of the cost. There are certain things that are expensive, but I tell you what, I also learned something else, my friend. If I personally went to these stores and asked for something, it would be a dollar. But if I had a local contact and go ask for it, it'd probably be 60 cents. And so I would always get the gringo charge. It's business. Listen, business is business. But then again, I'm old school like that. I'm giving you a ton of money and why don't we have a nice relationship? But whatever,
Costa Rica: Paradise for Decompression & Clarity
What is going on? Costa Rica has two seasons, wet and dry. It's amazing, right? The temperature is still beautiful. So I have to decide, do I want to put the top up or down in the convertible? But it's so lush here. It's beautiful when the rain comes and I'm not trying to sound poetic, but you're walking around in paradise. If you happen to leave San Jose and drive into the rain forest, it's incredible. And what it does, Ryan, my good friend, it really allows you to decompress. And one of the greatest things is nature. When you played with your friends, had your shoes off running through grass. And so if any way I can put that phone away and just reconnect with the sights and the sounds and the smells of paradise, you don't need a psychiatrist and I don't need fast food. You can do this naturally. It's really a recharging of your batteries and a resetting.
Thrown Into Remote Work—Adjusting to a New Normal
It was forced upon me. And sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim. He ain't got to do something. But it wasn't like cold turkey. I saw the gradual and the gradual was COVID. Fortunately, my company was able to survive through VPNs and work from homes. Just the people weren't used to it yet. Like working from home compared to going to the gym. It's a lot of discipline and structure really. And you don't have your good buddy Ryan sitting next to you, motivating you and you're picking up on a tough day. But now the labor pool prefers working from home. And I understand their arguments, the distance, the money, the time, but I'm old school. I'd like to see people. I like to share that sort of energy, break bread, hit the arcade, or just be there for the moment when you close the deal. And so That got taken away. I tell you what, there are some beautiful adjustments.
Why AI Can’t Replace Human Empathy
And there's something called the uncanny valley. This really brilliant Japanese scientist in the 70s said, listen, the more that machines get like humans, there will be a point where it gets very uncomfortable while it drops into that valley. Just like in Star Wars, where people like 2D and C3 and the uncanny valley. They're really making the gestures, but here's the thing. The timing is still off and the AI can never hug you or tell you what it's like to lose a puppy that runs away or to say happy birthday. Cause they know what it's like. And it's one of those things where I'm accepting it. It's beautiful for gathering.
https://youtu.be/RbtEPb2bnhk
https://youtu.be/hAUdwzbgUuQ
https://youtu.be/_883VllFQKY
https://youtu.be/MzL_B-NeF50
https://youtu.be/G-NErlyzfhg
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Heather Bicknell, Ryan Purvis, The Valuu Makers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Welcome to Valuu Makers, where we talk less about hype and more about outcomes.
I’m Ryan Purvis, your host, joined by Heather Bicknell. We meet the people turning digital work into meaningful change.
From tech stacks to team hacks — this is about doing the right work and getting real value.
Heather Bicknell
Host and Producer
I am a writer and product marketer in a love-hate relationship with technology. I’m interested in ways technology can help us be our best selves—more empathetic, more creative, and less busy. When I’m not blogging or podcasting, you’ll find me backpacking, playing games with friends, or stress baking.Ryan Purvis
Host
I’ve spent 20+ years working with technology to help users to work better. I really enjoy not just simply changing technology, but also changing our approach to it. I take pleasure from working with stakeholders and helping them to challenge, influence, and support them in solving their most complex problems by using technology as a business enhancing tool. My success is attributable to my ability to combine my business and technical skills and thoroughly understand the business needs to determine the approach to deliver transformational business & technical solutions.
Outside of work, you’ll find with my family or deep into a good book.
Ryan Purvis
Expertise & Skills
Digital transformation strategist with a strong focus on AI-driven user experience innovation.
Experienced technology leader, CISSP-certified, with deep expertise in cybersecurity and information security.
Proven ability to translate complex concepts into scalable, user-friendly solutions.
Business development and leadership experience across multiple industries, including finance, maritime, and SaaS.
Specialist in IT consulting, cloud application development, and enterprise content management.
Extensive experience in no-code/low-code SaaS development, enabling non-technical entrepreneurs to launch digital solutions.
Passionate about solving real-world business problems through AI and automation.
Professional Goals
Driving AI and cybersecurity advancements that empower businesses to operate securely and efficiently.
Expanding Valuu AI’s capabilities to transform industries through AI-powered solutions.
Helping organizations navigate digital transformation with minimal friction and maximum value.
Key Career Achievements
Founded and scaled Valuu AI, a pioneering AI-driven platform for value realisation
Served as Chief Information Officer at HiLo Maritime Risk Management, leading digital and security transformation in the shipping industry.
Led digital strategy initiatives at UBS, JPMorgan Chase, and Lakeside Software.
Services & Areas of Focus
AI & Automation: Developing AI-driven solutions that enhance decision-making and business processes.
Cybersecurity & Information Security: Helping businesses implement best-in-class security strategies.
Digital Strategy & Transformation: Guiding organizations in adopting the latest digital innovations.
No-Code & SaaS Development: Enabling businesses to build scalable solutions without deep technical expertise.
Enterprise IT & Cloud Management: Optimizing cloud applications and IT infrastructures for performance and security.
Mentorship & Leadership Development: Coaching business leaders on growth, technology adoption, and resilience.
Personal Interests & Hobbies
Passionate about AI, cybersecurity, and the future of digital transformation.
Enthusiastic podcaster and content creator, sharing insights on technology and entrepreneurship.
Avid reader and continuous learner in AI ethics, digital security, and business innovation.
Committed to fitness and personal well-being, balancing work with an active lifestyle.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#HeatherBicknell #RyanPurvis #TheValuuMakersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank.
I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective.
Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way
In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership.
The Mental Breakthrough (TMB)
By Dr. CD - (Christopher Anthony David, PsyD)
TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy
Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening.
The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
Building Business Relationships Through Personal Touch
if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo
Depth Over Résumé: Finding True Character in Candidates
But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well.
Real Talk: Leadership, Mentorship, and Employee Attrition
And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck
The Power of Authenticity and First Impressions
No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies.
https://youtu.be/F2wHDqEVMUU
https://youtu.be/UlUNeAxCbWc
https://youtu.be/ZmJtpR3wIw0
https://youtu.be/VeB8bicv1m0
https://youtu.be/JAbXhrStrvQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret!
18 and lost? Find YOUR path! (College decision story)
"They mean well, but only your soul knows its home." -#DrCD
From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices!
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Consistent Practice = Great ROI? Words of Wisdom & Gratitude!
"In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD
We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us!
Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed!
Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
The Art of Persuasion: From Vulnerability to Influence
Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy
#ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank.
I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective.
Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way
In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership.
The Mental Breakthrough (TMB)
By Dr. CD - (Christopher Anthony David, PsyD)
TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy
Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening.
The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
Building Business Relationships Through Personal Touch
if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo
Depth Over Résumé: Finding True Character in Candidates
But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well.
Real Talk: Leadership, Mentorship, and Employee Attrition
And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck
The Power of Authenticity and First Impressions
No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies.
https://youtu.be/F2wHDqEVMUU
https://youtu.be/UlUNeAxCbWc
https://youtu.be/ZmJtpR3wIw0
https://youtu.be/VeB8bicv1m0
https://youtu.be/JAbXhrStrvQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret!
18 and lost? Find YOUR path! (College decision story)
"They mean well, but only your soul knows its home." -#DrCD
From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices!
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Consistent Practice = Great ROI? Words of Wisdom & Gratitude!
"In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD
We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us!
Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed!
Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
The Art of Persuasion: From Vulnerability to Influence
Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy
#ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank.
I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective.
Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way
In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership.
The Mental Breakthrough (TMB)
By Dr. CD - (Christopher Anthony David, PsyD)
TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy
Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening.
The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
Building Business Relationships Through Personal Touch
if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo
Depth Over Résumé: Finding True Character in Candidates
But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well.
Real Talk: Leadership, Mentorship, and Employee Attrition
And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck
The Power of Authenticity and First Impressions
No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies.
https://youtu.be/F2wHDqEVMUU
https://youtu.be/UlUNeAxCbWc
https://youtu.be/ZmJtpR3wIw0
https://youtu.be/VeB8bicv1m0
https://youtu.be/JAbXhrStrvQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret!
18 and lost? Find YOUR path! (College decision story)
"They mean well, but only your soul knows its home." -#DrCD
From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices!
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Consistent Practice = Great ROI? Words of Wisdom & Gratitude!
"In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD
We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us!
Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed!
Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
The Art of Persuasion: From Vulnerability to Influence
Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy
#ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank.
I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective.
Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way
In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership.
The Mental Breakthrough (TMB)
By Dr. CD - (Christopher Anthony David, PsyD)
TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy
Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening.
The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
Building Business Relationships Through Personal Touch
if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo
Depth Over Résumé: Finding True Character in Candidates
But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well.
Real Talk: Leadership, Mentorship, and Employee Attrition
And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck
The Power of Authenticity and First Impressions
No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies.
https://youtu.be/F2wHDqEVMUU
https://youtu.be/UlUNeAxCbWc
https://youtu.be/ZmJtpR3wIw0
https://youtu.be/VeB8bicv1m0
https://youtu.be/JAbXhrStrvQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret!
18 and lost? Find YOUR path! (College decision story)
"They mean well, but only your soul knows its home." -#DrCD
From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices!
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Consistent Practice = Great ROI? Words of Wisdom & Gratitude!
"In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD
We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us!
Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed!
Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
The Art of Persuasion: From Vulnerability to Influence
Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy
#ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank.
I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective.
Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way
In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership.
The Mental Breakthrough (TMB)
By Dr. CD - (Christopher Anthony David, PsyD)
TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy
Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening.
The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
Building Business Relationships Through Personal Touch
if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo
Depth Over Résumé: Finding True Character in Candidates
But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well.
Real Talk: Leadership, Mentorship, and Employee Attrition
And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck
The Power of Authenticity and First Impressions
No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies.
https://youtu.be/F2wHDqEVMUU
https://youtu.be/UlUNeAxCbWc
https://youtu.be/ZmJtpR3wIw0
https://youtu.be/VeB8bicv1m0
https://youtu.be/JAbXhrStrvQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret!
18 and lost? Find YOUR path! (College decision story)
"They mean well, but only your soul knows its home." -#DrCD
From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices!
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Consistent Practice = Great ROI? Words of Wisdom & Gratitude!
"In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD
We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us!
Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed!
Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
The Art of Persuasion: From Vulnerability to Influence
Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy
#ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank.
I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective.
Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way
In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership.
The Mental Breakthrough (TMB)
By Dr. CD - (Christopher Anthony David, PsyD)
TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy
Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening.
The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
Building Business Relationships Through Personal Touch
if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo
Depth Over Résumé: Finding True Character in Candidates
But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well.
Real Talk: Leadership, Mentorship, and Employee Attrition
And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck
The Power of Authenticity and First Impressions
No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies.
https://youtu.be/F2wHDqEVMUU
https://youtu.be/UlUNeAxCbWc
https://youtu.be/ZmJtpR3wIw0
https://youtu.be/VeB8bicv1m0
https://youtu.be/JAbXhrStrvQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret!
18 and lost? Find YOUR path! (College decision story)
"They mean well, but only your soul knows its home." -#DrCD
From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices!
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Consistent Practice = Great ROI? Words of Wisdom & Gratitude!
"In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD
We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us!
Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed!
Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
The Art of Persuasion: From Vulnerability to Influence
Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy
#ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank.
I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective.
Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way
In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership.
The Mental Breakthrough (TMB)
By Dr. CD - (Christopher Anthony David, PsyD)
TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy
Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening.
The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
Building Business Relationships Through Personal Touch
if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo
Depth Over Résumé: Finding True Character in Candidates
But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well.
Real Talk: Leadership, Mentorship, and Employee Attrition
And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck
The Power of Authenticity and First Impressions
No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies.
https://youtu.be/F2wHDqEVMUU
https://youtu.be/UlUNeAxCbWc
https://youtu.be/ZmJtpR3wIw0
https://youtu.be/VeB8bicv1m0
https://youtu.be/JAbXhrStrvQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret!
18 and lost? Find YOUR path! (College decision story)
"They mean well, but only your soul knows its home." -#DrCD
From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices!
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Consistent Practice = Great ROI? Words of Wisdom & Gratitude!
"In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD
We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us!
Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed!
Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
The Art of Persuasion: From Vulnerability to Influence
Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy
#ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank.
I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective.
Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way
In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership.
The Mental Breakthrough (TMB)
By Dr. CD - (Christopher Anthony David, PsyD)
TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy
Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening.
The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
Building Business Relationships Through Personal Touch
if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo
Depth Over Résumé: Finding True Character in Candidates
But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well.
Real Talk: Leadership, Mentorship, and Employee Attrition
And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck
The Power of Authenticity and First Impressions
No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies.
https://youtu.be/F2wHDqEVMUU
https://youtu.be/UlUNeAxCbWc
https://youtu.be/ZmJtpR3wIw0
https://youtu.be/VeB8bicv1m0
https://youtu.be/JAbXhrStrvQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret!
18 and lost? Find YOUR path! (College decision story)
"They mean well, but only your soul knows its home." -#DrCD
From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices!
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Consistent Practice = Great ROI? Words of Wisdom & Gratitude!
"In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD
We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us!
Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed!
Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
The Art of Persuasion: From Vulnerability to Influence
Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy
#ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank.
I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective.
Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way
In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership.
The Mental Breakthrough (TMB)
By Dr. CD - (Christopher Anthony David, PsyD)
TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy
Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening.
The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
Building Business Relationships Through Personal Touch
if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo
Depth Over Résumé: Finding True Character in Candidates
But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well.
Real Talk: Leadership, Mentorship, and Employee Attrition
And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck
The Power of Authenticity and First Impressions
No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies.
https://youtu.be/F2wHDqEVMUU
https://youtu.be/UlUNeAxCbWc
https://youtu.be/ZmJtpR3wIw0
https://youtu.be/VeB8bicv1m0
https://youtu.be/JAbXhrStrvQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret!
18 and lost? Find YOUR path! (College decision story)
"They mean well, but only your soul knows its home." -#DrCD
From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices!
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Consistent Practice = Great ROI? Words of Wisdom & Gratitude!
"In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD
We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us!
Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed!
Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
The Art of Persuasion: From Vulnerability to Influence
Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy
#ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank.
I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective.
Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way
In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership.
The Mental Breakthrough (TMB)
By Dr. CD - (Christopher Anthony David, PsyD)
TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy
Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening.
The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
Building Business Relationships Through Personal Touch
if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo
Depth Over Résumé: Finding True Character in Candidates
But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well.
Real Talk: Leadership, Mentorship, and Employee Attrition
And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck
The Power of Authenticity and First Impressions
No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies.
https://youtu.be/F2wHDqEVMUU
https://youtu.be/UlUNeAxCbWc
https://youtu.be/ZmJtpR3wIw0
https://youtu.be/VeB8bicv1m0
https://youtu.be/JAbXhrStrvQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret!
18 and lost? Find YOUR path! (College decision story)
"They mean well, but only your soul knows its home." -#DrCD
From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices!
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Consistent Practice = Great ROI? Words of Wisdom & Gratitude!
"In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD
We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us!
Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed!
Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
The Art of Persuasion: From Vulnerability to Influence
Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy
#ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank.
I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective.
Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way
In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership.
The Mental Breakthrough (TMB)
By Dr. CD - (Christopher Anthony David, PsyD)
TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy
Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening.
The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
Building Business Relationships Through Personal Touch
if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo
Depth Over Résumé: Finding True Character in Candidates
But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well.
Real Talk: Leadership, Mentorship, and Employee Attrition
And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck
The Power of Authenticity and First Impressions
No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies.
https://youtu.be/F2wHDqEVMUU
https://youtu.be/UlUNeAxCbWc
https://youtu.be/ZmJtpR3wIw0
https://youtu.be/VeB8bicv1m0
https://youtu.be/JAbXhrStrvQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret!
18 and lost? Find YOUR path! (College decision story)
"They mean well, but only your soul knows its home." -#DrCD
From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices!
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Consistent Practice = Great ROI? Words of Wisdom & Gratitude!
"In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD
We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us!
Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed!
Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
The Art of Persuasion: From Vulnerability to Influence
Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy
#ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank.
I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective.
Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way
In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership.
The Mental Breakthrough (TMB)
By Dr. CD - (Christopher Anthony David, PsyD)
TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy
Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening.
The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
Building Business Relationships Through Personal Touch
if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo
Depth Over Résumé: Finding True Character in Candidates
But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well.
Real Talk: Leadership, Mentorship, and Employee Attrition
And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck
The Power of Authenticity and First Impressions
No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies.
https://youtu.be/F2wHDqEVMUU
https://youtu.be/UlUNeAxCbWc
https://youtu.be/ZmJtpR3wIw0
https://youtu.be/VeB8bicv1m0
https://youtu.be/JAbXhrStrvQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret!
18 and lost? Find YOUR path! (College decision story)
"They mean well, but only your soul knows its home." -#DrCD
From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices!
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Consistent Practice = Great ROI? Words of Wisdom & Gratitude!
"In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD
We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us!
Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed!
Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
The Art of Persuasion: From Vulnerability to Influence
Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy
#ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Mental Breakthrough (TMB) By Dr. CD. A soul-deep conversation about life with Richard Blank.
I am on a lifelong learning quest to promote well-being, consciousness expansion, and animal liberation from a philosophical, psychological, and educational perspective.
Life Stories - Psychology - Society - Health - Culture - Martial Arts - Nature - Healing - Challenges - Solutions - Growth - Philosophy, Fighting, Karate, MMA, BJJ, Wrestling, Education, Podcasting, Macrobiotic Counseling, Organic Farming, Husband, Father, Teacher, Free Speech, Vegan, Cats, Peace, Death, Love, Food, Health, Politics, Comedy, Therapy, Mental Health, Personal Exploration, Science, The Dao, Buddhism, Life Experiences, Adventure, Communicational Skills, Long form Discussions, Breathing, Meditation, Learning, Teaching, The Way
In Episode 67 of The Mental Breakthrough, I sit down with Richard Blank, the founder of Costa Rica’s Call Center, for a wide-ranging and soul-deep conversation that travels far beyond business. Together, we explore the fusion of presence and strategy—how a life shaped by vision quests, foreign language, and pinball machines can teach us about dignity, dialogue, and leadership.
The Mental Breakthrough (TMB)
By Dr. CD - (Christopher Anthony David, PsyD)
TMB67 – Richard Blank – Dignity, Depth & Dialogue: Where Soul Shapes Strategy
Richard shares how he walked away from expectations in Philadelphia and built something extraordinary in Costa Rica—not just a company, but a culture rooted in sincerity and self-respect. We unpack everything from image streaming to rhetoric, from death and regret to farming, philosophy, and the art of really listening.
The Mental Breakthrough 67 isn’t just about telemarketing or entrepreneurship—it’s about how to live with intentionality, how to speak with integrity, and how to build a life worth remembering. This is conversation as alchemy, and strategy as soulcraft.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
Building Business Relationships Through Personal Touch
if I send you a meeting minutes from our phone call and I mentioned Judy in it, in writing, first out of a thousand men that have called your company, how many people actually mention your assistant verbally and in writing nobody i'm the only one and that's prior to any sort of contract it shows how i treat you so let's say when i marinate lists have you in the pipeline gotta call you back next thursday judy answers the phone at the break there how are you today is this richard blank judy how are you because i just gotta let you know dr cd told me what you said about me and what you've wrote about me i've been here 15 years no one has ever done that before listen by the way his anniversary is coming up here he loves karate lives in thailand just let him know these sort of things and it's like they just give you the goodies and make nice and a lot of them are undercover bosses how do i know that could be your wife your business associate or let's just say you're confident of 15 years where at the end of the day if you need to choose five contracts in the philippine and india is a couple dollars cheaper than me you might still choose me on merit and the sort of way that i do business because i might be able to offset that cost and just that sort of soft skills and relationship building that we have sorry about my dog that's scrappy doomagoo making her cameo
Depth Over Résumé: Finding True Character in Candidates
But why coming of age? If you and I had to choose the real long player, the one that could make it, when you get traditional answers of somebody, like I asked them a coming of age moment. I want to know if you beat up a bully or saved a kid and And I'll get generic answers about something that sounds good. But when someone talks about mastering the violin, taking care of their grandparents, learning how to cook, they went out camping for six months, learned how to do certain things. I'm like, that's a marathon runner. That's somebody that shows outside interests aside of what they think that I want to hear. And secondly, what happens if they're on the phone with Dr. Seedley and you ask them a zig and a zag question? You've asked me One to three and A to Z. Okay. We've gone through everything on my phone call, right? We're both qualified. And then prior to the contract, just go, Richie, tell me something else about yourself. So if we're hanging out, at least I know about you enough with the business. And so I want to know if somebody can actually... tell me something have depth yeah where are you where are you going with all of this and i also use the psychology behind it because if you tell me you saved a kitten and kicked up bully's ass you know i'm gonna use that a is a nickname for you yeah the kitten saver And talk to you on a rainy Wednesday when you're depressed and the phone calls aren't doing well.
Real Talk: Leadership, Mentorship, and Employee Attrition
And as a leader, I know you're leading these people. I know you mentioned doing the coming of age question in the... hiring process or you say it's better than the resume because you can kind of learn something about somebody and then bring it up. I just imagine how you must be the mentor and the inspiration for so many people. Is there anybody that's actually left you? I think a lot of people stay with you because they like it, but at the same time, there probably are some other maybe entrepreneurs that broke away just to to to do their own thing. But but did they come back and thank you or tell you their stories? And how does that make you feel? If so, as I said, we have a large attrition. I can't I'll never give them the walk of shame. Yeah, there's never a forced attrition. I'm not going to fire you unless you're smoking weed at lunch. You're not making your phone calls. But 20% will shake my hand. They start strong. And a lot of them just, you know, whispers and shadows and peace out after the last paycheck
The Power of Authenticity and First Impressions
No one's going to give you the body and the conclusion if you don't land the intro. They're so set on explaining their product that they don't stop and take a step back for a second and realize this incredible man moved to Thailand, speaks multiple languages, professional martial arts, and just an all-around great guy and a farmer. I mean, who does these things? And that could be the one thing that gets, damn it, that's the thing that got me on your podcast. Think about it. You got all these people that are trying to get on there and to meet you and to share time with you. And I made the cut because I was raw and I was real. And then we get into the meat and potatoes on your show. But who's got the time prior to that? I had one deep breath to make my point. And it hit home. And so that to me is something that it's almost like telling the truth, Doc, where you can just tell the same story over and over again, even 10 years from now, you don't have to remember facts or lies.
https://youtu.be/F2wHDqEVMUU
https://youtu.be/UlUNeAxCbWc
https://youtu.be/ZmJtpR3wIw0
https://youtu.be/VeB8bicv1m0
https://youtu.be/JAbXhrStrvQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Christopher Anthony David, Dr. CD, The Mental Breakthrough podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Explore the profound concept of preparing for death to enrich life! We delve into a new book, "How To Live For The Death You Hope To Have", discussing the balance between living in the present and preparing for the future, and how imagining your ideal death can guide your life choices. Discover how to live a life free of regret!
18 and lost? Find YOUR path! (College decision story)
"They mean well, but only your soul knows its home." -#DrCD
From the advice of a Spanish teacher to embracing new cultures, Richard Blank discovered the power of carving his path and enriching his life. Learn how letting go of mental weight can liberate you. Explore themes of self-discovery, inspired by real-life choices!
"He who does not strike with strategy in the opening, shall find no victory in the end." -#DrCD
We're diving deep into the art of a killer introduction! Discover how landing the intro can transform your sales calls and conversations, setting you apart from the competition. Explore the unique qualities that make you stand out and captivate your audience. Don't miss out!
Consistent Practice = Great ROI? Words of Wisdom & Gratitude!
"In the garden of effort, it is not the grand bloom but the daily watering that brings the tree of wisdom to fruit." -#DrCD
We dive into a conversation centered on the incredible Rate of Return on Investment! Discover the words of wisdom shared, the power of consistent practice, and the importance of gratitude. Join us as we explore how to be present and live with both strategy and soul. Thank you for teaching us!
Costa Rica: Where Neighbors Help Neighbors & Cars Get Fixed!
Discover the warm-hearted community spirit of Costa Rica, where locals look out for one another, offer help with car troubles, and greet with genuine friendliness. Experience the safety and kindness that make Costa Rica a welcoming paradise for everyone.
Unlock the secrets to call center success! We dive deep into ethical considerations, industry competition, and effective communication strategies. Learn how to maintain a strong reputation, avoid burnout, and master the art of structured rhetoric. Discover practical tips, from using the military alphabet for clarity to choosing the right words to stay in control. This video will revolutionize how you approach customer interactions.
The Art of Persuasion: From Vulnerability to Influence
Discover how true influence begins within. In this conversation, we explore the psychology of sales—not as manipulation, but as authentic connection. Learn how vulnerability becomes a strength, how presence builds trust, and how the most powerful communicators master themselves before any pitch. Whether you're in business or just want to speak with more impact, this is a deep dive into the mindset behind real persuasion.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TMB67 #TheMentalBreakthrough #RichardBlank #Podcast #DrCD #Earthroot #TheGathering2040 #PresenceAndStrategy #AuthenticityInBusiness #SoulfulLeadership #ConsciousEntrepreneur #VisionQuest #MindfulCommunication #LegacyThinking #ConversationAsAlchemy
#ChristopherAnthonyDavid #DrCD #TheMentalBreakthroughpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Courage to Lead Podcast by Coach Harlan. The grit to build a sales team with Richard Blank
"The Courage to Lead" is a podcast hosted by business and leadership coach Harlan Hammack. In the podcast, Harlan interviews entrepreneurs, authors, speakers, and industry leaders about their experiences with risk, resilience, and leadership. The podcast aims to provide listeners with practical advice and inspiration to step up and lead with courage.
Coach Harlan and iB4e Coaching delivers Business and Leadership Coaching for executives, entrepreneurs, and small business professionals.
Richard Blank – Ep 270: Courage to Build Culture, Not Just a Company
At just 27, Richard Blank took a leap that would shape the rest of his life — relocating to Costa Rica to train over 5,000 employees at one of San Jose’s largest call centers. That bold move sparked a journey filled with unexpected turns, cultural challenges, and remarkable growth.
Today, Richard is the CEO of Costa Rica’s Call Center (CCC), a company he founded in 2008. With a background in communication and Spanish from the University of Arizona — and a language proficiency certificate from the University of Sevilla — Richard combines motivational leadership with tactical communication strategies to empower his team. Over the years, he’s personally trained more than 10,000 bilingual telemarketers.
Beyond the headset and call metrics, Richard brings a unique twist to company culture: gamification. CCC boasts the largest private collection of restored American pinball machines and Rock-Ola jukeboxes in Central America — a reflection of his belief that fun, connection, and shared experiences are key to building strong teams.
A passionate mentor and educator, Richard is also a keynote speaker and scholarship donor at his alma mater, Abington Senior High School, where he supports students pursuing world languages at the university level.
This episode is packed with insight on leadership, resilience, and how culture can transform performance.
Cultural Shocks and Lessons From Doing Business Abroad
Well, let's go with the shock and then we'll go with the lessons. And I must've been exceptionally ignorant thinking this is that if I show up with a smile and a handshake, that they're going to treat me a certain way. Yeah, they'll treat me a certain way, but they'll also charge me 20% more. And that's being nice. You know, it's usually 50%. And so I realized real fast, there's a local cost and a gringo cost. And so what I needed to do is to have a face man for me. the face man of the A-team to go out and negotiate for me on the sly so I can save that money and get things done. So that was a shock. But I also realized about, wait, there's absolutely no way that I have the time to be certified in Cisco, to be an attorney here in this country, to know all of the labor laws. Are you out of your mind? No, seriously. And so I needed to hire specialists now.
How Practicing Rhetoric Changed My Life
But this was one of the few shows where I would rewind, rewind, rewind and practice, practice, practice, because I would get tingles. I go, man, this guy is money. It's like butter. I go, what is he doing? And instead of studying mathematics and architecture and engineering, I was watching Face Man, Remington and Sherlock. And I was picking up vocabulary, rhetoric, and certain rebuttal skills, and I would borrow them. And I would use that on dates and in class and in business. And for some odd reason, people would look at me like I'm clever. It's just the face, man. And so that's my advice to your audience.
Overcoming Setbacks and Finding New Success
but there's nothing wrong with respecting and appreciating those that assisted you along the way and believed in you when you're the most delicate, when you were young. Because I tell you what, you don't know the whole story. When I was in seventh grade, I got kicked out of a private school. I was supposed to graduate Germantown Academy. It's an extremely beautiful elite private school in Fort Washington. I think Bradley Cooper went there. Anyway, I was there till seventh grade. My dad and brother graduated there, but I was having a tough year, man. I was losing focus and the teachers kind of gave up on me. And from being kicked out of a school to then being in a hall of fame at another, That, to me, between me and your audience, that put something to bed that was sitting there for a long, long, long time. I wanted to put that to bed.
Unique Approach to Identifying Leaders in Hiring
And I go through the three stages, coach. The first stage is the interview process. forget showing up on time and filling out your resume or whatever. I'm going to ask you to turn your piece of paper over and give me a couple of paragraphs of a coming of age moment. I want to know if you beat up a bully or saved a kitten. Why? Because it's zig and zag, loosey goosey coach is going to ask you a question. And I want to know if you can get off the script and answer it. So that's the number one thing. And I want to see what you answer me. If it's something that's If you're a marathon runner, did you learn the violin? Or are you a professional chef? That shows commitment and dedication in other areas outside the call center. And so I look at that. So it's a lot of self-respect there.
https://youtu.be/D_Jy0Bz7kDk
https://youtu.be/AUSbOZuh-DY
https://youtu.be/3Bydcm_tVsM
https://youtu.be/W0KRvjAIfUk
https://youtu.be/Ab3NDs-ZJ6U
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Coach Harlan, The Courage to Lead Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
After over 20-years as a management consultant specializing in Organizational Change and Business Transformation, Coach Harlan brings his experience and expertise to small and mid-sized businesses around the country.
Meet Coach Harlan
Harlan Hammack is a Business and Leadership Coach based in Atlanta, Georgia. He is the Founder and President of iB4e, a management consulting firm focused on Organizational Change and Business Transformation. He is an entrepreneur, author, speaker, a private pilot, and host of The Courage to Lead podcast.
Harlan has had the pleasure of coaching friends, colleagues and clients through his management consulting business. Now, he is focused on helping small- to mid-sized business owners achieve their financial freedom.
"All it takes is a clear vision, the strength to let go of the things that are holding you back, and the courage to step out into the unknown."
Schedule a Free Discovery Chat
No time to work ON your business? No problem. After a comprehensive business needs analysis, I will identify the vital changes you need, and then my team and I will do the work while you run your business.
Ready to roll your sleeves up and dive in? After a comprehensive business needs analysis, I'll work with you and your leadership team to take your business to the next level. 1:1 and group coaching options available.
Training, that is. What knowledge or skills do your employees need? After a comprehensive business needs analysis, I'll help you implement an education and training solution to build your world-class team.
Are You Driving Your Business...
... or is your business driving you?
Are You Feeling Stuck? Frustrated? Overwhelmed? Let me ask you a question: Do you have a business or do you have a job?
You may own a business, have a business name, a business bank account, and even have business cards. That doesn't necessarily mean you have a business. If you're working the same number of hours as your employees, if you're still trading hours for dollars, then you have a job. If you can't plan a vacation without worrying that the business will falter in your absence, then you have a job.
I can help you fix that!
A business should work FOR you, generating revenue and profits FOR you whether you are there or not. Let me show you how to build the foundations for your success.
You need three things to succeed in business: Strategies, Systems, and Controls.
Strategies
Where do you want to go? What do you want your business to be? What's your next best move?
Your business plan and strategic plan help drive your Vision to achieve your next level of success.
Systems
Every business runs on a system, a set of business processes and procedures. Systems make your business actionable, measurable, repeatable, and sustainable.
Controls
Maintain control of your business. Establish the KPIs and reports necessary for you to check on the health of your business from anywhere in the world.
Location independence.
Now that's success.
Let's work together!
Coaching Programs
iB4e Coaching offers 1:1, group, and enterprise-level coaching programs designed to fit your needs.
Executive coaching, strategic planning, brainstorming, communication skills, and more.
Online Webinars
Take advantage of our live and pre-recorded webinars dealing with industry hot topics.
Need to sharpen your saw? Let iB4e Coaching help you.
Live Seminars
iB4e Coaching offers live seminars and custom events focused on your specific needs. From industry-specific topics to leadership development, employee engagement, and strategic planning skills.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CoachHarlan #TheCouragetoLeadPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Courage to Lead Podcast by Coach Harlan. The grit to build a sales team with Richard Blank
"The Courage to Lead" is a podcast hosted by business and leadership coach Harlan Hammack. In the podcast, Harlan interviews entrepreneurs, authors, speakers, and industry leaders about their experiences with risk, resilience, and leadership. The podcast aims to provide listeners with practical advice and inspiration to step up and lead with courage.
Coach Harlan and iB4e Coaching delivers Business and Leadership Coaching for executives, entrepreneurs, and small business professionals.
Richard Blank – Ep 270: Courage to Build Culture, Not Just a Company
At just 27, Richard Blank took a leap that would shape the rest of his life — relocating to Costa Rica to train over 5,000 employees at one of San Jose’s largest call centers. That bold move sparked a journey filled with unexpected turns, cultural challenges, and remarkable growth.
Today, Richard is the CEO of Costa Rica’s Call Center (CCC), a company he founded in 2008. With a background in communication and Spanish from the University of Arizona — and a language proficiency certificate from the University of Sevilla — Richard combines motivational leadership with tactical communication strategies to empower his team. Over the years, he’s personally trained more than 10,000 bilingual telemarketers.
Beyond the headset and call metrics, Richard brings a unique twist to company culture: gamification. CCC boasts the largest private collection of restored American pinball machines and Rock-Ola jukeboxes in Central America — a reflection of his belief that fun, connection, and shared experiences are key to building strong teams.
A passionate mentor and educator, Richard is also a keynote speaker and scholarship donor at his alma mater, Abington Senior High School, where he supports students pursuing world languages at the university level.
This episode is packed with insight on leadership, resilience, and how culture can transform performance.
Cultural Shocks and Lessons From Doing Business Abroad
Well, let's go with the shock and then we'll go with the lessons. And I must've been exceptionally ignorant thinking this is that if I show up with a smile and a handshake, that they're going to treat me a certain way. Yeah, they'll treat me a certain way, but they'll also charge me 20% more. And that's being nice. You know, it's usually 50%. And so I realized real fast, there's a local cost and a gringo cost. And so what I needed to do is to have a face man for me. the face man of the A-team to go out and negotiate for me on the sly so I can save that money and get things done. So that was a shock. But I also realized about, wait, there's absolutely no way that I have the time to be certified in Cisco, to be an attorney here in this country, to know all of the labor laws. Are you out of your mind? No, seriously. And so I needed to hire specialists now.
How Practicing Rhetoric Changed My Life
But this was one of the few shows where I would rewind, rewind, rewind and practice, practice, practice, because I would get tingles. I go, man, this guy is money. It's like butter. I go, what is he doing? And instead of studying mathematics and architecture and engineering, I was watching Face Man, Remington and Sherlock. And I was picking up vocabulary, rhetoric, and certain rebuttal skills, and I would borrow them. And I would use that on dates and in class and in business. And for some odd reason, people would look at me like I'm clever. It's just the face, man. And so that's my advice to your audience.
Overcoming Setbacks and Finding New Success
but there's nothing wrong with respecting and appreciating those that assisted you along the way and believed in you when you're the most delicate, when you were young. Because I tell you what, you don't know the whole story. When I was in seventh grade, I got kicked out of a private school. I was supposed to graduate Germantown Academy. It's an extremely beautiful elite private school in Fort Washington. I think Bradley Cooper went there. Anyway, I was there till seventh grade. My dad and brother graduated there, but I was having a tough year, man. I was losing focus and the teachers kind of gave up on me. And from being kicked out of a school to then being in a hall of fame at another, That, to me, between me and your audience, that put something to bed that was sitting there for a long, long, long time. I wanted to put that to bed.
Unique Approach to Identifying Leaders in Hiring
And I go through the three stages, coach. The first stage is the interview process. forget showing up on time and filling out your resume or whatever. I'm going to ask you to turn your piece of paper over and give me a couple of paragraphs of a coming of age moment. I want to know if you beat up a bully or saved a kitten. Why? Because it's zig and zag, loosey goosey coach is going to ask you a question. And I want to know if you can get off the script and answer it. So that's the number one thing. And I want to see what you answer me. If it's something that's If you're a marathon runner, did you learn the violin? Or are you a professional chef? That shows commitment and dedication in other areas outside the call center. And so I look at that. So it's a lot of self-respect there.
https://youtu.be/D_Jy0Bz7kDk
https://youtu.be/AUSbOZuh-DY
https://youtu.be/3Bydcm_tVsM
https://youtu.be/W0KRvjAIfUk
https://youtu.be/Ab3NDs-ZJ6U
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Coach Harlan, The Courage to Lead Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
After over 20-years as a management consultant specializing in Organizational Change and Business Transformation, Coach Harlan brings his experience and expertise to small and mid-sized businesses around the country.
Meet Coach Harlan
Harlan Hammack is a Business and Leadership Coach based in Atlanta, Georgia. He is the Founder and President of iB4e, a management consulting firm focused on Organizational Change and Business Transformation. He is an entrepreneur, author, speaker, a private pilot, and host of The Courage to Lead podcast.
Harlan has had the pleasure of coaching friends, colleagues and clients through his management consulting business. Now, he is focused on helping small- to mid-sized business owners achieve their financial freedom.
"All it takes is a clear vision, the strength to let go of the things that are holding you back, and the courage to step out into the unknown."
Schedule a Free Discovery Chat
No time to work ON your business? No problem. After a comprehensive business needs analysis, I will identify the vital changes you need, and then my team and I will do the work while you run your business.
Ready to roll your sleeves up and dive in? After a comprehensive business needs analysis, I'll work with you and your leadership team to take your business to the next level. 1:1 and group coaching options available.
Training, that is. What knowledge or skills do your employees need? After a comprehensive business needs analysis, I'll help you implement an education and training solution to build your world-class team.
Are You Driving Your Business...
... or is your business driving you?
Are You Feeling Stuck? Frustrated? Overwhelmed? Let me ask you a question: Do you have a business or do you have a job?
You may own a business, have a business name, a business bank account, and even have business cards. That doesn't necessarily mean you have a business. If you're working the same number of hours as your employees, if you're still trading hours for dollars, then you have a job. If you can't plan a vacation without worrying that the business will falter in your absence, then you have a job.
I can help you fix that!
A business should work FOR you, generating revenue and profits FOR you whether you are there or not. Let me show you how to build the foundations for your success.
You need three things to succeed in business: Strategies, Systems, and Controls.
Strategies
Where do you want to go? What do you want your business to be? What's your next best move?
Your business plan and strategic plan help drive your Vision to achieve your next level of success.
Systems
Every business runs on a system, a set of business processes and procedures. Systems make your business actionable, measurable, repeatable, and sustainable.
Controls
Maintain control of your business. Establish the KPIs and reports necessary for you to check on the health of your business from anywhere in the world.
Location independence.
Now that's success.
Let's work together!
Coaching Programs
iB4e Coaching offers 1:1, group, and enterprise-level coaching programs designed to fit your needs.
Executive coaching, strategic planning, brainstorming, communication skills, and more.
Online Webinars
Take advantage of our live and pre-recorded webinars dealing with industry hot topics.
Need to sharpen your saw? Let iB4e Coaching help you.
Live Seminars
iB4e Coaching offers live seminars and custom events focused on your specific needs. From industry-specific topics to leadership development, employee engagement, and strategic planning skills.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CoachHarlan #TheCouragetoLeadPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Courage to Lead Podcast by Coach Harlan. The grit to build a sales team with Richard Blank
"The Courage to Lead" is a podcast hosted by business and leadership coach Harlan Hammack. In the podcast, Harlan interviews entrepreneurs, authors, speakers, and industry leaders about their experiences with risk, resilience, and leadership. The podcast aims to provide listeners with practical advice and inspiration to step up and lead with courage.
Coach Harlan and iB4e Coaching delivers Business and Leadership Coaching for executives, entrepreneurs, and small business professionals.
Richard Blank – Ep 270: Courage to Build Culture, Not Just a Company
At just 27, Richard Blank took a leap that would shape the rest of his life — relocating to Costa Rica to train over 5,000 employees at one of San Jose’s largest call centers. That bold move sparked a journey filled with unexpected turns, cultural challenges, and remarkable growth.
Today, Richard is the CEO of Costa Rica’s Call Center (CCC), a company he founded in 2008. With a background in communication and Spanish from the University of Arizona — and a language proficiency certificate from the University of Sevilla — Richard combines motivational leadership with tactical communication strategies to empower his team. Over the years, he’s personally trained more than 10,000 bilingual telemarketers.
Beyond the headset and call metrics, Richard brings a unique twist to company culture: gamification. CCC boasts the largest private collection of restored American pinball machines and Rock-Ola jukeboxes in Central America — a reflection of his belief that fun, connection, and shared experiences are key to building strong teams.
A passionate mentor and educator, Richard is also a keynote speaker and scholarship donor at his alma mater, Abington Senior High School, where he supports students pursuing world languages at the university level.
This episode is packed with insight on leadership, resilience, and how culture can transform performance.
Cultural Shocks and Lessons From Doing Business Abroad
Well, let's go with the shock and then we'll go with the lessons. And I must've been exceptionally ignorant thinking this is that if I show up with a smile and a handshake, that they're going to treat me a certain way. Yeah, they'll treat me a certain way, but they'll also charge me 20% more. And that's being nice. You know, it's usually 50%. And so I realized real fast, there's a local cost and a gringo cost. And so what I needed to do is to have a face man for me. the face man of the A-team to go out and negotiate for me on the sly so I can save that money and get things done. So that was a shock. But I also realized about, wait, there's absolutely no way that I have the time to be certified in Cisco, to be an attorney here in this country, to know all of the labor laws. Are you out of your mind? No, seriously. And so I needed to hire specialists now.
How Practicing Rhetoric Changed My Life
But this was one of the few shows where I would rewind, rewind, rewind and practice, practice, practice, because I would get tingles. I go, man, this guy is money. It's like butter. I go, what is he doing? And instead of studying mathematics and architecture and engineering, I was watching Face Man, Remington and Sherlock. And I was picking up vocabulary, rhetoric, and certain rebuttal skills, and I would borrow them. And I would use that on dates and in class and in business. And for some odd reason, people would look at me like I'm clever. It's just the face, man. And so that's my advice to your audience.
Overcoming Setbacks and Finding New Success
but there's nothing wrong with respecting and appreciating those that assisted you along the way and believed in you when you're the most delicate, when you were young. Because I tell you what, you don't know the whole story. When I was in seventh grade, I got kicked out of a private school. I was supposed to graduate Germantown Academy. It's an extremely beautiful elite private school in Fort Washington. I think Bradley Cooper went there. Anyway, I was there till seventh grade. My dad and brother graduated there, but I was having a tough year, man. I was losing focus and the teachers kind of gave up on me. And from being kicked out of a school to then being in a hall of fame at another, That, to me, between me and your audience, that put something to bed that was sitting there for a long, long, long time. I wanted to put that to bed.
Unique Approach to Identifying Leaders in Hiring
And I go through the three stages, coach. The first stage is the interview process. forget showing up on time and filling out your resume or whatever. I'm going to ask you to turn your piece of paper over and give me a couple of paragraphs of a coming of age moment. I want to know if you beat up a bully or saved a kitten. Why? Because it's zig and zag, loosey goosey coach is going to ask you a question. And I want to know if you can get off the script and answer it. So that's the number one thing. And I want to see what you answer me. If it's something that's If you're a marathon runner, did you learn the violin? Or are you a professional chef? That shows commitment and dedication in other areas outside the call center. And so I look at that. So it's a lot of self-respect there.
https://youtu.be/D_Jy0Bz7kDk
https://youtu.be/AUSbOZuh-DY
https://youtu.be/3Bydcm_tVsM
https://youtu.be/W0KRvjAIfUk
https://youtu.be/Ab3NDs-ZJ6U
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Coach Harlan, The Courage to Lead Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
After over 20-years as a management consultant specializing in Organizational Change and Business Transformation, Coach Harlan brings his experience and expertise to small and mid-sized businesses around the country.
Meet Coach Harlan
Harlan Hammack is a Business and Leadership Coach based in Atlanta, Georgia. He is the Founder and President of iB4e, a management consulting firm focused on Organizational Change and Business Transformation. He is an entrepreneur, author, speaker, a private pilot, and host of The Courage to Lead podcast.
Harlan has had the pleasure of coaching friends, colleagues and clients through his management consulting business. Now, he is focused on helping small- to mid-sized business owners achieve their financial freedom.
"All it takes is a clear vision, the strength to let go of the things that are holding you back, and the courage to step out into the unknown."
Schedule a Free Discovery Chat
No time to work ON your business? No problem. After a comprehensive business needs analysis, I will identify the vital changes you need, and then my team and I will do the work while you run your business.
Ready to roll your sleeves up and dive in? After a comprehensive business needs analysis, I'll work with you and your leadership team to take your business to the next level. 1:1 and group coaching options available.
Training, that is. What knowledge or skills do your employees need? After a comprehensive business needs analysis, I'll help you implement an education and training solution to build your world-class team.
Are You Driving Your Business...
... or is your business driving you?
Are You Feeling Stuck? Frustrated? Overwhelmed? Let me ask you a question: Do you have a business or do you have a job?
You may own a business, have a business name, a business bank account, and even have business cards. That doesn't necessarily mean you have a business. If you're working the same number of hours as your employees, if you're still trading hours for dollars, then you have a job. If you can't plan a vacation without worrying that the business will falter in your absence, then you have a job.
I can help you fix that!
A business should work FOR you, generating revenue and profits FOR you whether you are there or not. Let me show you how to build the foundations for your success.
You need three things to succeed in business: Strategies, Systems, and Controls.
Strategies
Where do you want to go? What do you want your business to be? What's your next best move?
Your business plan and strategic plan help drive your Vision to achieve your next level of success.
Systems
Every business runs on a system, a set of business processes and procedures. Systems make your business actionable, measurable, repeatable, and sustainable.
Controls
Maintain control of your business. Establish the KPIs and reports necessary for you to check on the health of your business from anywhere in the world.
Location independence.
Now that's success.
Let's work together!
Coaching Programs
iB4e Coaching offers 1:1, group, and enterprise-level coaching programs designed to fit your needs.
Executive coaching, strategic planning, brainstorming, communication skills, and more.
Online Webinars
Take advantage of our live and pre-recorded webinars dealing with industry hot topics.
Need to sharpen your saw? Let iB4e Coaching help you.
Live Seminars
iB4e Coaching offers live seminars and custom events focused on your specific needs. From industry-specific topics to leadership development, employee engagement, and strategic planning skills.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CoachHarlan #TheCouragetoLeadPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Courage to Lead Podcast by Coach Harlan. The grit to build a sales team with Richard Blank
"The Courage to Lead" is a podcast hosted by business and leadership coach Harlan Hammack. In the podcast, Harlan interviews entrepreneurs, authors, speakers, and industry leaders about their experiences with risk, resilience, and leadership. The podcast aims to provide listeners with practical advice and inspiration to step up and lead with courage.
Coach Harlan and iB4e Coaching delivers Business and Leadership Coaching for executives, entrepreneurs, and small business professionals.
Richard Blank – Ep 270: Courage to Build Culture, Not Just a Company
At just 27, Richard Blank took a leap that would shape the rest of his life — relocating to Costa Rica to train over 5,000 employees at one of San Jose’s largest call centers. That bold move sparked a journey filled with unexpected turns, cultural challenges, and remarkable growth.
Today, Richard is the CEO of Costa Rica’s Call Center (CCC), a company he founded in 2008. With a background in communication and Spanish from the University of Arizona — and a language proficiency certificate from the University of Sevilla — Richard combines motivational leadership with tactical communication strategies to empower his team. Over the years, he’s personally trained more than 10,000 bilingual telemarketers.
Beyond the headset and call metrics, Richard brings a unique twist to company culture: gamification. CCC boasts the largest private collection of restored American pinball machines and Rock-Ola jukeboxes in Central America — a reflection of his belief that fun, connection, and shared experiences are key to building strong teams.
A passionate mentor and educator, Richard is also a keynote speaker and scholarship donor at his alma mater, Abington Senior High School, where he supports students pursuing world languages at the university level.
This episode is packed with insight on leadership, resilience, and how culture can transform performance.
Cultural Shocks and Lessons From Doing Business Abroad
Well, let's go with the shock and then we'll go with the lessons. And I must've been exceptionally ignorant thinking this is that if I show up with a smile and a handshake, that they're going to treat me a certain way. Yeah, they'll treat me a certain way, but they'll also charge me 20% more. And that's being nice. You know, it's usually 50%. And so I realized real fast, there's a local cost and a gringo cost. And so what I needed to do is to have a face man for me. the face man of the A-team to go out and negotiate for me on the sly so I can save that money and get things done. So that was a shock. But I also realized about, wait, there's absolutely no way that I have the time to be certified in Cisco, to be an attorney here in this country, to know all of the labor laws. Are you out of your mind? No, seriously. And so I needed to hire specialists now.
How Practicing Rhetoric Changed My Life
But this was one of the few shows where I would rewind, rewind, rewind and practice, practice, practice, because I would get tingles. I go, man, this guy is money. It's like butter. I go, what is he doing? And instead of studying mathematics and architecture and engineering, I was watching Face Man, Remington and Sherlock. And I was picking up vocabulary, rhetoric, and certain rebuttal skills, and I would borrow them. And I would use that on dates and in class and in business. And for some odd reason, people would look at me like I'm clever. It's just the face, man. And so that's my advice to your audience.
Overcoming Setbacks and Finding New Success
but there's nothing wrong with respecting and appreciating those that assisted you along the way and believed in you when you're the most delicate, when you were young. Because I tell you what, you don't know the whole story. When I was in seventh grade, I got kicked out of a private school. I was supposed to graduate Germantown Academy. It's an extremely beautiful elite private school in Fort Washington. I think Bradley Cooper went there. Anyway, I was there till seventh grade. My dad and brother graduated there, but I was having a tough year, man. I was losing focus and the teachers kind of gave up on me. And from being kicked out of a school to then being in a hall of fame at another, That, to me, between me and your audience, that put something to bed that was sitting there for a long, long, long time. I wanted to put that to bed.
Unique Approach to Identifying Leaders in Hiring
And I go through the three stages, coach. The first stage is the interview process. forget showing up on time and filling out your resume or whatever. I'm going to ask you to turn your piece of paper over and give me a couple of paragraphs of a coming of age moment. I want to know if you beat up a bully or saved a kitten. Why? Because it's zig and zag, loosey goosey coach is going to ask you a question. And I want to know if you can get off the script and answer it. So that's the number one thing. And I want to see what you answer me. If it's something that's If you're a marathon runner, did you learn the violin? Or are you a professional chef? That shows commitment and dedication in other areas outside the call center. And so I look at that. So it's a lot of self-respect there.
https://youtu.be/D_Jy0Bz7kDk
https://youtu.be/AUSbOZuh-DY
https://youtu.be/3Bydcm_tVsM
https://youtu.be/W0KRvjAIfUk
https://youtu.be/Ab3NDs-ZJ6U
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Coach Harlan, The Courage to Lead Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
After over 20-years as a management consultant specializing in Organizational Change and Business Transformation, Coach Harlan brings his experience and expertise to small and mid-sized businesses around the country.
Meet Coach Harlan
Harlan Hammack is a Business and Leadership Coach based in Atlanta, Georgia. He is the Founder and President of iB4e, a management consulting firm focused on Organizational Change and Business Transformation. He is an entrepreneur, author, speaker, a private pilot, and host of The Courage to Lead podcast.
Harlan has had the pleasure of coaching friends, colleagues and clients through his management consulting business. Now, he is focused on helping small- to mid-sized business owners achieve their financial freedom.
"All it takes is a clear vision, the strength to let go of the things that are holding you back, and the courage to step out into the unknown."
Schedule a Free Discovery Chat
No time to work ON your business? No problem. After a comprehensive business needs analysis, I will identify the vital changes you need, and then my team and I will do the work while you run your business.
Ready to roll your sleeves up and dive in? After a comprehensive business needs analysis, I'll work with you and your leadership team to take your business to the next level. 1:1 and group coaching options available.
Training, that is. What knowledge or skills do your employees need? After a comprehensive business needs analysis, I'll help you implement an education and training solution to build your world-class team.
Are You Driving Your Business...
... or is your business driving you?
Are You Feeling Stuck? Frustrated? Overwhelmed? Let me ask you a question: Do you have a business or do you have a job?
You may own a business, have a business name, a business bank account, and even have business cards. That doesn't necessarily mean you have a business. If you're working the same number of hours as your employees, if you're still trading hours for dollars, then you have a job. If you can't plan a vacation without worrying that the business will falter in your absence, then you have a job.
I can help you fix that!
A business should work FOR you, generating revenue and profits FOR you whether you are there or not. Let me show you how to build the foundations for your success.
You need three things to succeed in business: Strategies, Systems, and Controls.
Strategies
Where do you want to go? What do you want your business to be? What's your next best move?
Your business plan and strategic plan help drive your Vision to achieve your next level of success.
Systems
Every business runs on a system, a set of business processes and procedures. Systems make your business actionable, measurable, repeatable, and sustainable.
Controls
Maintain control of your business. Establish the KPIs and reports necessary for you to check on the health of your business from anywhere in the world.
Location independence.
Now that's success.
Let's work together!
Coaching Programs
iB4e Coaching offers 1:1, group, and enterprise-level coaching programs designed to fit your needs.
Executive coaching, strategic planning, brainstorming, communication skills, and more.
Online Webinars
Take advantage of our live and pre-recorded webinars dealing with industry hot topics.
Need to sharpen your saw? Let iB4e Coaching help you.
Live Seminars
iB4e Coaching offers live seminars and custom events focused on your specific needs. From industry-specific topics to leadership development, employee engagement, and strategic planning skills.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CoachHarlan #TheCouragetoLeadPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Courage to Lead Podcast by Coach Harlan. The grit to build a sales team with Richard Blank
"The Courage to Lead" is a podcast hosted by business and leadership coach Harlan Hammack. In the podcast, Harlan interviews entrepreneurs, authors, speakers, and industry leaders about their experiences with risk, resilience, and leadership. The podcast aims to provide listeners with practical advice and inspiration to step up and lead with courage.
Coach Harlan and iB4e Coaching delivers Business and Leadership Coaching for executives, entrepreneurs, and small business professionals.
Richard Blank – Ep 270: Courage to Build Culture, Not Just a Company
At just 27, Richard Blank took a leap that would shape the rest of his life — relocating to Costa Rica to train over 5,000 employees at one of San Jose’s largest call centers. That bold move sparked a journey filled with unexpected turns, cultural challenges, and remarkable growth.
Today, Richard is the CEO of Costa Rica’s Call Center (CCC), a company he founded in 2008. With a background in communication and Spanish from the University of Arizona — and a language proficiency certificate from the University of Sevilla — Richard combines motivational leadership with tactical communication strategies to empower his team. Over the years, he’s personally trained more than 10,000 bilingual telemarketers.
Beyond the headset and call metrics, Richard brings a unique twist to company culture: gamification. CCC boasts the largest private collection of restored American pinball machines and Rock-Ola jukeboxes in Central America — a reflection of his belief that fun, connection, and shared experiences are key to building strong teams.
A passionate mentor and educator, Richard is also a keynote speaker and scholarship donor at his alma mater, Abington Senior High School, where he supports students pursuing world languages at the university level.
This episode is packed with insight on leadership, resilience, and how culture can transform performance.
Cultural Shocks and Lessons From Doing Business Abroad
Well, let's go with the shock and then we'll go with the lessons. And I must've been exceptionally ignorant thinking this is that if I show up with a smile and a handshake, that they're going to treat me a certain way. Yeah, they'll treat me a certain way, but they'll also charge me 20% more. And that's being nice. You know, it's usually 50%. And so I realized real fast, there's a local cost and a gringo cost. And so what I needed to do is to have a face man for me. the face man of the A-team to go out and negotiate for me on the sly so I can save that money and get things done. So that was a shock. But I also realized about, wait, there's absolutely no way that I have the time to be certified in Cisco, to be an attorney here in this country, to know all of the labor laws. Are you out of your mind? No, seriously. And so I needed to hire specialists now.
How Practicing Rhetoric Changed My Life
But this was one of the few shows where I would rewind, rewind, rewind and practice, practice, practice, because I would get tingles. I go, man, this guy is money. It's like butter. I go, what is he doing? And instead of studying mathematics and architecture and engineering, I was watching Face Man, Remington and Sherlock. And I was picking up vocabulary, rhetoric, and certain rebuttal skills, and I would borrow them. And I would use that on dates and in class and in business. And for some odd reason, people would look at me like I'm clever. It's just the face, man. And so that's my advice to your audience.
Overcoming Setbacks and Finding New Success
but there's nothing wrong with respecting and appreciating those that assisted you along the way and believed in you when you're the most delicate, when you were young. Because I tell you what, you don't know the whole story. When I was in seventh grade, I got kicked out of a private school. I was supposed to graduate Germantown Academy. It's an extremely beautiful elite private school in Fort Washington. I think Bradley Cooper went there. Anyway, I was there till seventh grade. My dad and brother graduated there, but I was having a tough year, man. I was losing focus and the teachers kind of gave up on me. And from being kicked out of a school to then being in a hall of fame at another, That, to me, between me and your audience, that put something to bed that was sitting there for a long, long, long time. I wanted to put that to bed.
Unique Approach to Identifying Leaders in Hiring
And I go through the three stages, coach. The first stage is the interview process. forget showing up on time and filling out your resume or whatever. I'm going to ask you to turn your piece of paper over and give me a couple of paragraphs of a coming of age moment. I want to know if you beat up a bully or saved a kitten. Why? Because it's zig and zag, loosey goosey coach is going to ask you a question. And I want to know if you can get off the script and answer it. So that's the number one thing. And I want to see what you answer me. If it's something that's If you're a marathon runner, did you learn the violin? Or are you a professional chef? That shows commitment and dedication in other areas outside the call center. And so I look at that. So it's a lot of self-respect there.
https://youtu.be/D_Jy0Bz7kDk
https://youtu.be/AUSbOZuh-DY
https://youtu.be/3Bydcm_tVsM
https://youtu.be/W0KRvjAIfUk
https://youtu.be/Ab3NDs-ZJ6U
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Coach Harlan, The Courage to Lead Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
After over 20-years as a management consultant specializing in Organizational Change and Business Transformation, Coach Harlan brings his experience and expertise to small and mid-sized businesses around the country.
Meet Coach Harlan
Harlan Hammack is a Business and Leadership Coach based in Atlanta, Georgia. He is the Founder and President of iB4e, a management consulting firm focused on Organizational Change and Business Transformation. He is an entrepreneur, author, speaker, a private pilot, and host of The Courage to Lead podcast.
Harlan has had the pleasure of coaching friends, colleagues and clients through his management consulting business. Now, he is focused on helping small- to mid-sized business owners achieve their financial freedom.
"All it takes is a clear vision, the strength to let go of the things that are holding you back, and the courage to step out into the unknown."
Schedule a Free Discovery Chat
No time to work ON your business? No problem. After a comprehensive business needs analysis, I will identify the vital changes you need, and then my team and I will do the work while you run your business.
Ready to roll your sleeves up and dive in? After a comprehensive business needs analysis, I'll work with you and your leadership team to take your business to the next level. 1:1 and group coaching options available.
Training, that is. What knowledge or skills do your employees need? After a comprehensive business needs analysis, I'll help you implement an education and training solution to build your world-class team.
Are You Driving Your Business...
... or is your business driving you?
Are You Feeling Stuck? Frustrated? Overwhelmed? Let me ask you a question: Do you have a business or do you have a job?
You may own a business, have a business name, a business bank account, and even have business cards. That doesn't necessarily mean you have a business. If you're working the same number of hours as your employees, if you're still trading hours for dollars, then you have a job. If you can't plan a vacation without worrying that the business will falter in your absence, then you have a job.
I can help you fix that!
A business should work FOR you, generating revenue and profits FOR you whether you are there or not. Let me show you how to build the foundations for your success.
You need three things to succeed in business: Strategies, Systems, and Controls.
Strategies
Where do you want to go? What do you want your business to be? What's your next best move?
Your business plan and strategic plan help drive your Vision to achieve your next level of success.
Systems
Every business runs on a system, a set of business processes and procedures. Systems make your business actionable, measurable, repeatable, and sustainable.
Controls
Maintain control of your business. Establish the KPIs and reports necessary for you to check on the health of your business from anywhere in the world.
Location independence.
Now that's success.
Let's work together!
Coaching Programs
iB4e Coaching offers 1:1, group, and enterprise-level coaching programs designed to fit your needs.
Executive coaching, strategic planning, brainstorming, communication skills, and more.
Online Webinars
Take advantage of our live and pre-recorded webinars dealing with industry hot topics.
Need to sharpen your saw? Let iB4e Coaching help you.
Live Seminars
iB4e Coaching offers live seminars and custom events focused on your specific needs. From industry-specific topics to leadership development, employee engagement, and strategic planning skills.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CoachHarlan #TheCouragetoLeadPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Courage to Lead Podcast by Coach Harlan. The grit to build a sales team with Richard Blank
"The Courage to Lead" is a podcast hosted by business and leadership coach Harlan Hammack. In the podcast, Harlan interviews entrepreneurs, authors, speakers, and industry leaders about their experiences with risk, resilience, and leadership. The podcast aims to provide listeners with practical advice and inspiration to step up and lead with courage.
Coach Harlan and iB4e Coaching delivers Business and Leadership Coaching for executives, entrepreneurs, and small business professionals.
Richard Blank – Ep 270: Courage to Build Culture, Not Just a Company
At just 27, Richard Blank took a leap that would shape the rest of his life — relocating to Costa Rica to train over 5,000 employees at one of San Jose’s largest call centers. That bold move sparked a journey filled with unexpected turns, cultural challenges, and remarkable growth.
Today, Richard is the CEO of Costa Rica’s Call Center (CCC), a company he founded in 2008. With a background in communication and Spanish from the University of Arizona — and a language proficiency certificate from the University of Sevilla — Richard combines motivational leadership with tactical communication strategies to empower his team. Over the years, he’s personally trained more than 10,000 bilingual telemarketers.
Beyond the headset and call metrics, Richard brings a unique twist to company culture: gamification. CCC boasts the largest private collection of restored American pinball machines and Rock-Ola jukeboxes in Central America — a reflection of his belief that fun, connection, and shared experiences are key to building strong teams.
A passionate mentor and educator, Richard is also a keynote speaker and scholarship donor at his alma mater, Abington Senior High School, where he supports students pursuing world languages at the university level.
This episode is packed with insight on leadership, resilience, and how culture can transform performance.
Cultural Shocks and Lessons From Doing Business Abroad
Well, let's go with the shock and then we'll go with the lessons. And I must've been exceptionally ignorant thinking this is that if I show up with a smile and a handshake, that they're going to treat me a certain way. Yeah, they'll treat me a certain way, but they'll also charge me 20% more. And that's being nice. You know, it's usually 50%. And so I realized real fast, there's a local cost and a gringo cost. And so what I needed to do is to have a face man for me. the face man of the A-team to go out and negotiate for me on the sly so I can save that money and get things done. So that was a shock. But I also realized about, wait, there's absolutely no way that I have the time to be certified in Cisco, to be an attorney here in this country, to know all of the labor laws. Are you out of your mind? No, seriously. And so I needed to hire specialists now.
How Practicing Rhetoric Changed My Life
But this was one of the few shows where I would rewind, rewind, rewind and practice, practice, practice, because I would get tingles. I go, man, this guy is money. It's like butter. I go, what is he doing? And instead of studying mathematics and architecture and engineering, I was watching Face Man, Remington and Sherlock. And I was picking up vocabulary, rhetoric, and certain rebuttal skills, and I would borrow them. And I would use that on dates and in class and in business. And for some odd reason, people would look at me like I'm clever. It's just the face, man. And so that's my advice to your audience.
Overcoming Setbacks and Finding New Success
but there's nothing wrong with respecting and appreciating those that assisted you along the way and believed in you when you're the most delicate, when you were young. Because I tell you what, you don't know the whole story. When I was in seventh grade, I got kicked out of a private school. I was supposed to graduate Germantown Academy. It's an extremely beautiful elite private school in Fort Washington. I think Bradley Cooper went there. Anyway, I was there till seventh grade. My dad and brother graduated there, but I was having a tough year, man. I was losing focus and the teachers kind of gave up on me. And from being kicked out of a school to then being in a hall of fame at another, That, to me, between me and your audience, that put something to bed that was sitting there for a long, long, long time. I wanted to put that to bed.
Unique Approach to Identifying Leaders in Hiring
And I go through the three stages, coach. The first stage is the interview process. forget showing up on time and filling out your resume or whatever. I'm going to ask you to turn your piece of paper over and give me a couple of paragraphs of a coming of age moment. I want to know if you beat up a bully or saved a kitten. Why? Because it's zig and zag, loosey goosey coach is going to ask you a question. And I want to know if you can get off the script and answer it. So that's the number one thing. And I want to see what you answer me. If it's something that's If you're a marathon runner, did you learn the violin? Or are you a professional chef? That shows commitment and dedication in other areas outside the call center. And so I look at that. So it's a lot of self-respect there.
https://youtu.be/D_Jy0Bz7kDk
https://youtu.be/AUSbOZuh-DY
https://youtu.be/3Bydcm_tVsM
https://youtu.be/W0KRvjAIfUk
https://youtu.be/Ab3NDs-ZJ6U
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Coach Harlan, The Courage to Lead Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
After over 20-years as a management consultant specializing in Organizational Change and Business Transformation, Coach Harlan brings his experience and expertise to small and mid-sized businesses around the country.
Meet Coach Harlan
Harlan Hammack is a Business and Leadership Coach based in Atlanta, Georgia. He is the Founder and President of iB4e, a management consulting firm focused on Organizational Change and Business Transformation. He is an entrepreneur, author, speaker, a private pilot, and host of The Courage to Lead podcast.
Harlan has had the pleasure of coaching friends, colleagues and clients through his management consulting business. Now, he is focused on helping small- to mid-sized business owners achieve their financial freedom.
"All it takes is a clear vision, the strength to let go of the things that are holding you back, and the courage to step out into the unknown."
Schedule a Free Discovery Chat
No time to work ON your business? No problem. After a comprehensive business needs analysis, I will identify the vital changes you need, and then my team and I will do the work while you run your business.
Ready to roll your sleeves up and dive in? After a comprehensive business needs analysis, I'll work with you and your leadership team to take your business to the next level. 1:1 and group coaching options available.
Training, that is. What knowledge or skills do your employees need? After a comprehensive business needs analysis, I'll help you implement an education and training solution to build your world-class team.
Are You Driving Your Business...
... or is your business driving you?
Are You Feeling Stuck? Frustrated? Overwhelmed? Let me ask you a question: Do you have a business or do you have a job?
You may own a business, have a business name, a business bank account, and even have business cards. That doesn't necessarily mean you have a business. If you're working the same number of hours as your employees, if you're still trading hours for dollars, then you have a job. If you can't plan a vacation without worrying that the business will falter in your absence, then you have a job.
I can help you fix that!
A business should work FOR you, generating revenue and profits FOR you whether you are there or not. Let me show you how to build the foundations for your success.
You need three things to succeed in business: Strategies, Systems, and Controls.
Strategies
Where do you want to go? What do you want your business to be? What's your next best move?
Your business plan and strategic plan help drive your Vision to achieve your next level of success.
Systems
Every business runs on a system, a set of business processes and procedures. Systems make your business actionable, measurable, repeatable, and sustainable.
Controls
Maintain control of your business. Establish the KPIs and reports necessary for you to check on the health of your business from anywhere in the world.
Location independence.
Now that's success.
Let's work together!
Coaching Programs
iB4e Coaching offers 1:1, group, and enterprise-level coaching programs designed to fit your needs.
Executive coaching, strategic planning, brainstorming, communication skills, and more.
Online Webinars
Take advantage of our live and pre-recorded webinars dealing with industry hot topics.
Need to sharpen your saw? Let iB4e Coaching help you.
Live Seminars
iB4e Coaching offers live seminars and custom events focused on your specific needs. From industry-specific topics to leadership development, employee engagement, and strategic planning skills.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CoachHarlan #TheCouragetoLeadPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Courage to Lead Podcast by Coach Harlan. The grit to build a sales team with Richard Blank
"The Courage to Lead" is a podcast hosted by business and leadership coach Harlan Hammack. In the podcast, Harlan interviews entrepreneurs, authors, speakers, and industry leaders about their experiences with risk, resilience, and leadership. The podcast aims to provide listeners with practical advice and inspiration to step up and lead with courage.
Coach Harlan and iB4e Coaching delivers Business and Leadership Coaching for executives, entrepreneurs, and small business professionals.
Richard Blank – Ep 270: Courage to Build Culture, Not Just a Company
At just 27, Richard Blank took a leap that would shape the rest of his life — relocating to Costa Rica to train over 5,000 employees at one of San Jose’s largest call centers. That bold move sparked a journey filled with unexpected turns, cultural challenges, and remarkable growth.
Today, Richard is the CEO of Costa Rica’s Call Center (CCC), a company he founded in 2008. With a background in communication and Spanish from the University of Arizona — and a language proficiency certificate from the University of Sevilla — Richard combines motivational leadership with tactical communication strategies to empower his team. Over the years, he’s personally trained more than 10,000 bilingual telemarketers.
Beyond the headset and call metrics, Richard brings a unique twist to company culture: gamification. CCC boasts the largest private collection of restored American pinball machines and Rock-Ola jukeboxes in Central America — a reflection of his belief that fun, connection, and shared experiences are key to building strong teams.
A passionate mentor and educator, Richard is also a keynote speaker and scholarship donor at his alma mater, Abington Senior High School, where he supports students pursuing world languages at the university level.
This episode is packed with insight on leadership, resilience, and how culture can transform performance.
Cultural Shocks and Lessons From Doing Business Abroad
Well, let's go with the shock and then we'll go with the lessons. And I must've been exceptionally ignorant thinking this is that if I show up with a smile and a handshake, that they're going to treat me a certain way. Yeah, they'll treat me a certain way, but they'll also charge me 20% more. And that's being nice. You know, it's usually 50%. And so I realized real fast, there's a local cost and a gringo cost. And so what I needed to do is to have a face man for me. the face man of the A-team to go out and negotiate for me on the sly so I can save that money and get things done. So that was a shock. But I also realized about, wait, there's absolutely no way that I have the time to be certified in Cisco, to be an attorney here in this country, to know all of the labor laws. Are you out of your mind? No, seriously. And so I needed to hire specialists now.
How Practicing Rhetoric Changed My Life
But this was one of the few shows where I would rewind, rewind, rewind and practice, practice, practice, because I would get tingles. I go, man, this guy is money. It's like butter. I go, what is he doing? And instead of studying mathematics and architecture and engineering, I was watching Face Man, Remington and Sherlock. And I was picking up vocabulary, rhetoric, and certain rebuttal skills, and I would borrow them. And I would use that on dates and in class and in business. And for some odd reason, people would look at me like I'm clever. It's just the face, man. And so that's my advice to your audience.
Overcoming Setbacks and Finding New Success
but there's nothing wrong with respecting and appreciating those that assisted you along the way and believed in you when you're the most delicate, when you were young. Because I tell you what, you don't know the whole story. When I was in seventh grade, I got kicked out of a private school. I was supposed to graduate Germantown Academy. It's an extremely beautiful elite private school in Fort Washington. I think Bradley Cooper went there. Anyway, I was there till seventh grade. My dad and brother graduated there, but I was having a tough year, man. I was losing focus and the teachers kind of gave up on me. And from being kicked out of a school to then being in a hall of fame at another, That, to me, between me and your audience, that put something to bed that was sitting there for a long, long, long time. I wanted to put that to bed.
Unique Approach to Identifying Leaders in Hiring
And I go through the three stages, coach. The first stage is the interview process. forget showing up on time and filling out your resume or whatever. I'm going to ask you to turn your piece of paper over and give me a couple of paragraphs of a coming of age moment. I want to know if you beat up a bully or saved a kitten. Why? Because it's zig and zag, loosey goosey coach is going to ask you a question. And I want to know if you can get off the script and answer it. So that's the number one thing. And I want to see what you answer me. If it's something that's If you're a marathon runner, did you learn the violin? Or are you a professional chef? That shows commitment and dedication in other areas outside the call center. And so I look at that. So it's a lot of self-respect there.
https://youtu.be/D_Jy0Bz7kDk
https://youtu.be/AUSbOZuh-DY
https://youtu.be/3Bydcm_tVsM
https://youtu.be/W0KRvjAIfUk
https://youtu.be/Ab3NDs-ZJ6U
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Coach Harlan, The Courage to Lead Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
After over 20-years as a management consultant specializing in Organizational Change and Business Transformation, Coach Harlan brings his experience and expertise to small and mid-sized businesses around the country.
Meet Coach Harlan
Harlan Hammack is a Business and Leadership Coach based in Atlanta, Georgia. He is the Founder and President of iB4e, a management consulting firm focused on Organizational Change and Business Transformation. He is an entrepreneur, author, speaker, a private pilot, and host of The Courage to Lead podcast.
Harlan has had the pleasure of coaching friends, colleagues and clients through his management consulting business. Now, he is focused on helping small- to mid-sized business owners achieve their financial freedom.
"All it takes is a clear vision, the strength to let go of the things that are holding you back, and the courage to step out into the unknown."
Schedule a Free Discovery Chat
No time to work ON your business? No problem. After a comprehensive business needs analysis, I will identify the vital changes you need, and then my team and I will do the work while you run your business.
Ready to roll your sleeves up and dive in? After a comprehensive business needs analysis, I'll work with you and your leadership team to take your business to the next level. 1:1 and group coaching options available.
Training, that is. What knowledge or skills do your employees need? After a comprehensive business needs analysis, I'll help you implement an education and training solution to build your world-class team.
Are You Driving Your Business...
... or is your business driving you?
Are You Feeling Stuck? Frustrated? Overwhelmed? Let me ask you a question: Do you have a business or do you have a job?
You may own a business, have a business name, a business bank account, and even have business cards. That doesn't necessarily mean you have a business. If you're working the same number of hours as your employees, if you're still trading hours for dollars, then you have a job. If you can't plan a vacation without worrying that the business will falter in your absence, then you have a job.
I can help you fix that!
A business should work FOR you, generating revenue and profits FOR you whether you are there or not. Let me show you how to build the foundations for your success.
You need three things to succeed in business: Strategies, Systems, and Controls.
Strategies
Where do you want to go? What do you want your business to be? What's your next best move?
Your business plan and strategic plan help drive your Vision to achieve your next level of success.
Systems
Every business runs on a system, a set of business processes and procedures. Systems make your business actionable, measurable, repeatable, and sustainable.
Controls
Maintain control of your business. Establish the KPIs and reports necessary for you to check on the health of your business from anywhere in the world.
Location independence.
Now that's success.
Let's work together!
Coaching Programs
iB4e Coaching offers 1:1, group, and enterprise-level coaching programs designed to fit your needs.
Executive coaching, strategic planning, brainstorming, communication skills, and more.
Online Webinars
Take advantage of our live and pre-recorded webinars dealing with industry hot topics.
Need to sharpen your saw? Let iB4e Coaching help you.
Live Seminars
iB4e Coaching offers live seminars and custom events focused on your specific needs. From industry-specific topics to leadership development, employee engagement, and strategic planning skills.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CoachHarlan #TheCouragetoLeadPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
The Courage to Lead Podcast by Coach Harlan. The grit to build a sales team with Richard Blank
"The Courage to Lead" is a podcast hosted by business and leadership coach Harlan Hammack. In the podcast, Harlan interviews entrepreneurs, authors, speakers, and industry leaders about their experiences with risk, resilience, and leadership. The podcast aims to provide listeners with practical advice and inspiration to step up and lead with courage.
Coach Harlan and iB4e Coaching delivers Business and Leadership Coaching for executives, entrepreneurs, and small business professionals.
Richard Blank – Ep 270: Courage to Build Culture, Not Just a Company
At just 27, Richard Blank took a leap that would shape the rest of his life — relocating to Costa Rica to train over 5,000 employees at one of San Jose’s largest call centers. That bold move sparked a journey filled with unexpected turns, cultural challenges, and remarkable growth.
Today, Richard is the CEO of Costa Rica’s Call Center (CCC), a company he founded in 2008. With a background in communication and Spanish from the University of Arizona — and a language proficiency certificate from the University of Sevilla — Richard combines motivational leadership with tactical communication strategies to empower his team. Over the years, he’s personally trained more than 10,000 bilingual telemarketers.
Beyond the headset and call metrics, Richard brings a unique twist to company culture: gamification. CCC boasts the largest private collection of restored American pinball machines and Rock-Ola jukeboxes in Central America — a reflection of his belief that fun, connection, and shared experiences are key to building strong teams.
A passionate mentor and educator, Richard is also a keynote speaker and scholarship donor at his alma mater, Abington Senior High School, where he supports students pursuing world languages at the university level.
This episode is packed with insight on leadership, resilience, and how culture can transform performance.
Cultural Shocks and Lessons From Doing Business Abroad
Well, let's go with the shock and then we'll go with the lessons. And I must've been exceptionally ignorant thinking this is that if I show up with a smile and a handshake, that they're going to treat me a certain way. Yeah, they'll treat me a certain way, but they'll also charge me 20% more. And that's being nice. You know, it's usually 50%. And so I realized real fast, there's a local cost and a gringo cost. And so what I needed to do is to have a face man for me. the face man of the A-team to go out and negotiate for me on the sly so I can save that money and get things done. So that was a shock. But I also realized about, wait, there's absolutely no way that I have the time to be certified in Cisco, to be an attorney here in this country, to know all of the labor laws. Are you out of your mind? No, seriously. And so I needed to hire specialists now.
How Practicing Rhetoric Changed My Life
But this was one of the few shows where I would rewind, rewind, rewind and practice, practice, practice, because I would get tingles. I go, man, this guy is money. It's like butter. I go, what is he doing? And instead of studying mathematics and architecture and engineering, I was watching Face Man, Remington and Sherlock. And I was picking up vocabulary, rhetoric, and certain rebuttal skills, and I would borrow them. And I would use that on dates and in class and in business. And for some odd reason, people would look at me like I'm clever. It's just the face, man. And so that's my advice to your audience.
Overcoming Setbacks and Finding New Success
but there's nothing wrong with respecting and appreciating those that assisted you along the way and believed in you when you're the most delicate, when you were young. Because I tell you what, you don't know the whole story. When I was in seventh grade, I got kicked out of a private school. I was supposed to graduate Germantown Academy. It's an extremely beautiful elite private school in Fort Washington. I think Bradley Cooper went there. Anyway, I was there till seventh grade. My dad and brother graduated there, but I was having a tough year, man. I was losing focus and the teachers kind of gave up on me. And from being kicked out of a school to then being in a hall of fame at another, That, to me, between me and your audience, that put something to bed that was sitting there for a long, long, long time. I wanted to put that to bed.
Unique Approach to Identifying Leaders in Hiring
And I go through the three stages, coach. The first stage is the interview process. forget showing up on time and filling out your resume or whatever. I'm going to ask you to turn your piece of paper over and give me a couple of paragraphs of a coming of age moment. I want to know if you beat up a bully or saved a kitten. Why? Because it's zig and zag, loosey goosey coach is going to ask you a question. And I want to know if you can get off the script and answer it. So that's the number one thing. And I want to see what you answer me. If it's something that's If you're a marathon runner, did you learn the violin? Or are you a professional chef? That shows commitment and dedication in other areas outside the call center. And so I look at that. So it's a lot of self-respect there.
https://youtu.be/D_Jy0Bz7kDk
https://youtu.be/AUSbOZuh-DY
https://youtu.be/3Bydcm_tVsM
https://youtu.be/W0KRvjAIfUk
https://youtu.be/Ab3NDs-ZJ6U
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Coach Harlan, The Courage to Lead Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
After over 20-years as a management consultant specializing in Organizational Change and Business Transformation, Coach Harlan brings his experience and expertise to small and mid-sized businesses around the country.
Meet Coach Harlan
Harlan Hammack is a Business and Leadership Coach based in Atlanta, Georgia. He is the Founder and President of iB4e, a management consulting firm focused on Organizational Change and Business Transformation. He is an entrepreneur, author, speaker, a private pilot, and host of The Courage to Lead podcast.
Harlan has had the pleasure of coaching friends, colleagues and clients through his management consulting business. Now, he is focused on helping small- to mid-sized business owners achieve their financial freedom.
"All it takes is a clear vision, the strength to let go of the things that are holding you back, and the courage to step out into the unknown."
Schedule a Free Discovery Chat
No time to work ON your business? No problem. After a comprehensive business needs analysis, I will identify the vital changes you need, and then my team and I will do the work while you run your business.
Ready to roll your sleeves up and dive in? After a comprehensive business needs analysis, I'll work with you and your leadership team to take your business to the next level. 1:1 and group coaching options available.
Training, that is. What knowledge or skills do your employees need? After a comprehensive business needs analysis, I'll help you implement an education and training solution to build your world-class team.
Are You Driving Your Business...
... or is your business driving you?
Are You Feeling Stuck? Frustrated? Overwhelmed? Let me ask you a question: Do you have a business or do you have a job?
You may own a business, have a business name, a business bank account, and even have business cards. That doesn't necessarily mean you have a business. If you're working the same number of hours as your employees, if you're still trading hours for dollars, then you have a job. If you can't plan a vacation without worrying that the business will falter in your absence, then you have a job.
I can help you fix that!
A business should work FOR you, generating revenue and profits FOR you whether you are there or not. Let me show you how to build the foundations for your success.
You need three things to succeed in business: Strategies, Systems, and Controls.
Strategies
Where do you want to go? What do you want your business to be? What's your next best move?
Your business plan and strategic plan help drive your Vision to achieve your next level of success.
Systems
Every business runs on a system, a set of business processes and procedures. Systems make your business actionable, measurable, repeatable, and sustainable.
Controls
Maintain control of your business. Establish the KPIs and reports necessary for you to check on the health of your business from anywhere in the world.
Location independence.
Now that's success.
Let's work together!
Coaching Programs
iB4e Coaching offers 1:1, group, and enterprise-level coaching programs designed to fit your needs.
Executive coaching, strategic planning, brainstorming, communication skills, and more.
Online Webinars
Take advantage of our live and pre-recorded webinars dealing with industry hot topics.
Need to sharpen your saw? Let iB4e Coaching help you.
Live Seminars
iB4e Coaching offers live seminars and custom events focused on your specific needs. From industry-specific topics to leadership development, employee engagement, and strategic planning skills.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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