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UK business show. The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank

Through this podcast, Kevin and Graham reveal strategies you can use to improve your business and take it to the next level in the next 100 days and beyond. In addition to featuring their own advice, Kevin and Graham host amazing guests from across the business world. Often the guests are successful, but lesser-known business owners and entrepreneurs, enabling the show to bring fresh content and stand out from many of the US based business shows. Graham and Kevin believe that business change comes about when a business owner focusses on just one thing that will make a real difference to his business. That might be product development, a new product launch or a marketing campaign. Focussing for less than 100 days, or focussing on too many things generally won’t deliver the results you need, Equally, its difficult to maintain effective focus for much longer than 100 days without re-assessing priorities. The Next 100 Days Podcast is a leading UK business show.


The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers. He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com


https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu


Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from.

Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4

Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation.

http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4

Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that.

http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4

Here's the Buffer Boomerang diagram. All About Results?

http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4

Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth.

http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4

Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast

http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4


GRAHAM ARROWSMITH

Graham Arrowsmith, Co-host, The Next 100 Days Podcast
What makes Graham the ideal choice to bring inspiration and success to your business?

Well, it’s in his nature. We asked him to undertake the Gallup StrengthsFinder survey.

Here’s what we found:

He’s an Activator. That means he can make things happen by turning thoughts into action. He is determined to generate a lot of enthusiasm around various projects, events, or activities. His is energised, not paralysed, by opportunities and possibilities. He’s naturally open and honest about himself, what he’s done, what he can do, and what he cannot do.
He’s Futuristic. He creates detailed and vivid images of what the future promises.
He is Strategic. Faced with any given scenario, he can quickly spot the relevant patterns and issues. He notices new as well as unusual configurations in facts, evidence, or data.
He’s an Intellectual Thinker. (Yeah, we were surprised too!) This means he gets mentally stimulated by thought-provoking ideas, information, data, predictions and insights and applies this to solving problems, conceiving new concepts, and designing plans.
He’s an Ideas Man. He’s often the originator of fresh ideas for brand-new campaigns, business ventures, initiatives, or special events.
Inspiring Business Happiness? For you?

It is all about combining these strengths and applying knowledge and insights gained from more than 25 years of working for and with some of the leading companies in the direct marketing and data industries.

KEVIN APPLEBY

Kevin Appleby
Kevin is the finance and business planning guy.

His strengths are very different to Graham, meaning as a team, together they cover a lot of bases

Here’s what we found when he took strengths finder 2.0:

He’s a Relator. He's selective about his relationships, but when he connects with people he wants to turn them into friends and understand their feelings, their goals, their fears and their dreams.
He’s a Learner, energised by the journey from ignorance to competence. He thrives in a dynamic work environment and loves taking on new assignments and focussing on new subject matter.
He's the Arranger, and loves figuring out the best way to get things done. Assembling people and resources together to get great results, he often plays the talent scout role matching people to opportunities.
He’s an Achiever. (Though his wife is yet to be convinced, she thinks he's a procrastinator!) and likes to get stuff done in a practical, no nonsense way.
He’s Analytical. Just what you need from the finance guy, he takes the facts and the data to draw conclusions and recommend the best way forward
Making Business Happiness a reality? For you?

Kevin is a chartered accountant and a management consultant and has worked with many big public and private sector organisations to deliver business change, but his passion is small and medium business. Through My Happy Business, Kevin's ambition is to bring the tools and techniques that big organisations use and apply them in a meaningful and practical way to help you, the business owner, take your business to the next level and achieve your goals and desires.

Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique

Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.

A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

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The Next 100 Days Podcast. Episode #367 Telemarketing with Richard Blank. A UK business show.

https://youtu.be/uOx3bDmAlVM?si=iOkG7DQFkAvbHitu