Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank
Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes.
Hosted by Mike Solitro of AccomplishedRE.
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Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Breaking Free and Embracing New Opportunities
Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center.
Creating Company Culture and Making Decisions
I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently.
Enhancing Client Communications
And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end.
Following Family Tradition and Passion
So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years
Living Authentically and Making Big Moves
You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people.
Promoting Interpersonal Interaction and Play in the Workplace
Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
The Importance of Play and Personal Growth
That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
Turning Challenging Calls into Opportunities
Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business.
Work with choice clients and stop working 24-7.
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Our results are guaranteed.
Work smarter. Work fewer hours.
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So, what is AccomplishedRE | We are a real estate platform centered around your two main goals:
1. Make more money, &
2. Only work with clients you like
We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most.
Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional.
The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us.
Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business.
Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like.
Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love.
Our Values: Collaboration, Accountability, Drive, Excellence, & Trust
Ten Ways We Can Collaborate Today
Business Optimization Program
Operations Overhaul
How to Close Big Sales Workshop
Double Your Sales Transformation Program
Profitability Audit
Organizational Alignment Workshop
“Double Your Revenue” 1:1 Coaching
Partners Roundtable
Partner with AccomplishedRE at eXp Realty
AccomplishedRE Coaching Certification
Not sure what makes sense for you, let's explore
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What Others are Saying
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅.
Want to work only with clients you enjoy?
Want to increase your income without overworking?
I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients.
What We Do
We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market.
Why Real Estate Pros Choose Us
No more dealing with draining, unaligned clients.
No more struggling through low-revenue quarters.
No more wasting money on ineffective leads.
No more waiting for your phone to ring.
Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success.
What People Are Saying
“Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!”
“If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!”
How It Works
First, we schedule a no-obligation 15-minute strategy session.
During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings.
If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks.
Our Core Principles
Mission-Driven Strategy
Organizational Alignment
Effective ROI
Exceptional Client Experience
Elimination of Challenges
As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive.
Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact.
Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
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