Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Life's Checkmark Podcast. Growth, Gratitude, and Pinball Machines: CEO Richard Blank’s Leadership. Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential. Episode 154. In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this! Key Takeaways: Bet on yourself and take bold chances Build real language and communication skills Stay humble but persistent in your journey Create a company culture that truly supports growth Old-school wisdom still works in business today Chapters: 00:02 Introduction & Richard Blank’s Background 00:34 Early love of Spanish and cultural lessons 01:07 College years and first jobs 01:32 Moving to Costa Rica & starting out 03:05 Breaking free of expectations 04:11 Staying true to yourself and long-term goals 05:17 Daily wins and learning 05:53 Telemarketing industry insights 09:11 How Richard built his business step by step 11:53 Separating from the competition 13:01 The real art of communication 16:04 Handling voicemails & warm leads 18:31 Making speech an art and career builder 19:22 Coaching young talent for real-life growth 20:43 Training with TV & film inspirations 21:41 Celebrating people growth and culture 23:45 The power of fun at work: pinball & team play 27:29 New generations & social shifts 28:17 Building company culture that lasts 28:51 Episode wrap-up & ways to connect with Richard 29:08 Final advice: gratitude, humility, and living fully 32:33 Farewell 80s TV & The Art of Persuasive Speaking But there's ways to make it fun. And so in the beginning, I need to show them other speakers that were effective. And I grew up in the 80s. And so I give them my influence. I want them to watch Templeton Peck, which was Dirk Benedict on the A-team as the face man. They need to watch Pierce Brosnan as Remington Steele. And they need to watch Basil Rathbone as Sherlock Holmes in the 30s and 40s. Why? Because that's what I did. Why? Because it's fun, damn it. And you get to watch The Face Man and be smooth and rewind it and look up some of the vocabulary words because Basil Rathbone speaks in Queens English and I feel stupid. But it's almost like when they got excited when Jim Morrison in Miami caused that riot. And there's people that can move people in certain ways. And I don't like moving people for violence. I want people to ponder and to feel emotions. And so I want them to see that there are ways that you can present something more diplomatic, strategic. And as I'm saying, just in such a brighter light compared to most people that are just really lazy sometimes in their speech. From Philly to Costa Rica: Chasing a Dream Pure momentum. When I was a little boy back in Northeast Philadelphia, I love Spanish. So going on vacation, I come back with a 10 and 20 new vocabulary words. But here's the thing. The Latino community was giving me such positive reinforcement and balancing my grammar and vocab that I Now, when you do something above and beyond outside a classroom, dedicated practice, you really have a commitment to it. So I decided to double down when I graduated the proud Abington back in 91. I went to the University of Arizona in Tucson. I was a Spanish major. Did that for five years. I didn't do the four-year plan. You got to be kidding. And when I graduated, I had some fun jobs, worked for the importers of Corona. And in college, I did Telemundo, which was fun. But when I was 27, Jenna, I had a one in a million opportunity to move to Costa Rica back in August of 2000. And I got past parents' guilt. I was in between jobs. And I decided to take a chance. And when I came here, I was working at my friend's center. It's only supposed to be for two months. But I learned the business from the inside out, not at sea level. And after two months, I said, hey, Joey, can I stay? And he goes, Richie, you got it. So tears of joy. I know I got past the reef and I was living a good life. And so I've been here 25 years. I learned the business 18 years ago. I threw my hat in the ring, started my own company. We grew to 150 seats and it's been a good run. And, you know, when you mentioned telemarketers, most people are like, oh, man, he called me at dinner time. I don't call you at dinner time. That's the movies. We handle different accounts. But I tell you what, maybe I can shatter some misconceptions today about my industry and hopefully add some spice. Shattering Telemarketing Myths & Embracing Risk let's just talk about the industry outsourcing is a huge industry and if you get good at it you can make a ton of money and these are the sort of skills that you can use outside the office and so how about this hollywood glamorizes the telemarketer look at the wolf wall street boiler room glengarry glenn ross the prime gig i can talk them all and they're very talented and just like fire could be used for warmth and health but also be used to burn you i mean think of eminem and eight mile his last rap was rapping all about himself which took away all the power from the other person. So how intelligent was that? When you make yourself vulnerable and you do that sort of self-criticism, it only makes you that much more powerful. You're not really ripping on yourself, you're making yourself more real. Most people today are prints in plastic. Very rare to see a painting, see the actual brushstrokes in people's scars. And so I'm okay with that. It's the kind of thing where you need to make peace and liberate your mind but it's easier said than done I did a lot of selfish decisions to put me in this position I should be at my family's real estate business back in Arizona but I'm not I decided to break the mold and to do something a little different I could have always clicked my heels and gone home but my run lasted longer than expected this You know, I tell you what, you could say it's a one in a million shot and the stars are aligned. And I agree with both of those. But the only way to get there is to put yourself in that position. You have to be at the dance to walk across that floor to ask your princess to dance with you. And then the rest of your life is a dream. Soft Skills: Standing Out in a Robocall World So you're a little bit different than everybody else. So how do you separate yourself besides old school? What would that be? A lot of today, when you do receive a phone call from a telemarketer, it could be a robo call. But then these people are just reading their script. They've got the life sucked out of them. There's no soft skills. And that's why, as you say, Hollywood, when you look at the Wolf of Wall Street and these talented speakers, it looks like a beautiful dance. It is. But it's not that difficult. It's just practice. All you need to do is just listen and take good notes. Replace sir and use people's names. I mean, I always think about adjustments of tone. You should always be confident and empathetic. You should mirror image, not people's micro expression readings. We're talking about over the phone. These are sight unseen, which is even stronger because it's non-visual. So you should be paying attention to their speed and their speaking levels because the fast talker in New York might be loud walking down the street on a cell phone, but then I could be calling Mrs. Grandma Country Time Lemonade out in Oklahoma And you better slow that speed down a little bit. I'm speaking obvious, but some people are so cookie cutter, they just don't readjust themselves. https://youtu.be/1pWqCiZCe7I https://youtu.be/uIuEM64Ya4Q https://youtu.be/8EtiwcEz-os https://youtu.be/20AlQdmvcD8 https://youtu.be/WZxJZRu9VRM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jon Emery, Lifes Checkmark podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center All about Jon Emery Jon Emery’s journey is a testament to resilience and self-discovery. After losing a 20-year job and navigating a divorce, he embarked on a transformative path. This journey led him to authenticity and a deep desire to connect with others, creating his podcast, "Life's Checkmark." Through this platform, Jon offers comfort and understanding to those feeling alone on their journeys. This quest for authenticity extended to his role as a father, allowing Jon to forge deeper connections with his children. Alongside family, he enjoys the companionship of an amazing dog and finding peace in nature through hikes and outdoor adventures. Beyond personal pursuits, Jon's passion lies in aiding others, particularly in helping them find their voice through podcasting, fostering empathy and connection among individuals. In essence, Jon Emery's life narrative embodies resilience, empathy, and the power of forging genuine connections. His journey from adversity to self-discovery reflects the beauty of understanding and empathizing with others, both in personal relationships and within the wider human experience. The combination of coaching and podcasting has allowed me to connect with so many people. Having a podcast of my own I can take my experience and help others who have struggled to get their podcast started to now Launch and continue to move forward. You will have me as your Podcrastination Accountability Coach to get you from episode 0 to be in the top 1%. Message me or schedule a call with me talk about your podcast idea so you are not waiting any longer. Escape Podcrastination. Launch Your Podcast Today with Confidence, Guided by the Right Tools and Know-How – Transforming from Episode Zero to Podcast Hero! By Joining Our Community You Will… Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. Demystify Technical Challenges Overcome podcasting tech fears with our course, making equipment, recording, and editing a breeze. Boost Confidence Gain skills and strategies to address fears of inadequacy, ensuring you're podcasting with confidence from the start. Time Management Solutions Our course provides efficient strategies, ensuring you can fit podcasting into your schedule without overwhelm. Embrace Imperfection Break free from perfectionism paralysis. Learn to start imperfectly and improve over time, just like the pros. Master Consistency Learn practical tips for maintaining a consistent podcast schedule, and keeping your audience engaged without stress. What You'll Get Podcasting Audio and/or Video As the podcasting market continues to grow more are taking on action to do both audio and video. You will know which avenue you'd like to venture that fits for you. Where to Start No reason to feel like you don't know where to start. You'll have step by step guide to build and launch your podcast giving you the confidence you want. Find tools and tips for podcasting Everything is always changing in our businesses and so does podcasting. Staying on top of the new tools and tips is crucial. Keep it simple and to the basics is also crucial. You will find that balance between the two. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JonEmery #LifesCheckmarkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
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私たちが毎日見上げる青い空は、実は無限の可能性を秘めた世界への入り口なのかもしれません。 井の中の蛙は大海を知らないと言いますが、空の深さは誰にでも知ることができます。 空を「あの世」の世界と捉えると、そこには制限も制約も存在しない、時空を超えた無限の領域が広がっています。 この境界のない世界を認識し、理解できること。 それこそが、人間だけが持つ特別な能力です。 私たちはなぜ、この地球に降り立ち、この青い空を見上げているのでしょうか？ この動画は、あなたがその答えを自分自身の中に見つけ、無限の可能性を信じて生きるためのメッセージです。
私たちがこの広大な空を「彼の世」と捉えると、彼の世には何の制限や制約もなく、その時空は無限大に広がっています。 私たちは、そんな時空のない無限の世界を、この人間という肉体を持つことで初めて知ることができるのです。 「なぜ地球に降り立ったのか？」 それは、制限や制約があるこの世界で、さまざまな感情や経験を味わい、魂を成長させるため。 そして、この世界を旅することで、空の深さ（青さ）を知り、本当の自由とは何かを学ぶためです。 この動画は、あなたがこの地球に生まれてきた理由を再認識し、限りある人生を、無限の可能性を信じて生きるためのメッセージです。 さあ、この旅を祝福し、あなたがこの星に降り立った意味を、全身で感じ取ってください。
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今回、テレビでUSBメモリーの中の動画が再生できない場合、ご自身で簡単に試せる具体的な解決策「変換や再エンコード」を分かりやすく解説します。 関連記事： https://www.videoconverterfactory.com/jp/tips/cant-play-usb-video-on-tv.html 動画形式・コーデック変換ソフトを無料ダウンロード： https://www.videoconverterfactory.com/dl/products/hdpro.html
ラフマニノフの ラプソディ パガニーニの主題による狂詩曲 = ラフマニノフ Rhapsody on a Theme of Paganini = Sergei Rachmaninov
SFC版はクリアしてますがFC版は未クリア。 データが消えちゃったかシューターが出てくる辺りで詰んだ気がする。 好きなキャラはオグマ。 マルスがクリティカルの時に剣をくるっと回すのがなんか好きだったな～ 今度こそクリアを目指す。 コメント見てますがゲームによっては返信しにくくて・・。 お勧めのゲームあったら教えて下さい。 遊べるゲーム機：FC,PCEG,SFC,SS,PS2(PS1),GBA,PSP,XBOX360,PS4,レトロフリーク(GB,GG,SGmk3,MD) ライブ録画はアップロード時間の関係で並びがズレてる場合があります。 ・過去の配信タイトル名（個人的お気に入り度/お勧め度）はブログへ移動しました。 プレイ総タイトル数：「84」本
アダルトビデオのモザイクってどうやってかけてるんでしょう？ 今回も前回に引き続き、 Premiereを使って、より実践的なモザイクのかけかたについて、説明いたします。 実際に女優さんに協力いただいて、 最も難しいといわれるフェラチオシーンにフォーカスして実践的なモザイクのかけ方について 詳しくレクチャーしていきます。 マスクのかけかた、マスクの変形の仕方、マスクのON・OFFについて、マスクのフェードイン、フェードアウトの仕方など、前回学んだことをすべて応用して、本格的なモザイクかけに挑戦です。 アダルトビデオのモザイク処理でお困りの方がいらっしゃいましたら、ぜひ、ご参考ください。 【前回】 https://video.fc2.com/content/20200912BbxEMxh2/ ■公式HP https://www.irina-entame.com/ ■公式Twitter https://twitter.com/shirohame8585 ■note http://note.mu/shirohame8585
今回のおともだちは、セイウチ・アシカ・トドだよ。地球上に住んでいるたくさんのおともだち、みんなにどんどん紹介するからたのしみにしてね！
アダルトビデオのモザイクってどうやってかけてるんでしょう？ 今回はPremiereを使って、より実践的なモザイクのかけかたについて、説明いたします。 マスクのかけかた、マスクの変形の仕方、マスクのON・OFFについて、マスクのフェードイン、フェードアウトの仕方などについてレクチャーいたします。 アダルトビデオのモザイク処理でお困りの方がいらっしゃいましたら、ぜひ、ご参考ください。 【前回】 https://video.fc2.com/content/20200912BbxEMxh2/ ■公式HP https://www.irina-entame.com/ ■公式Twitter https://twitter.com/shirohame8585 ■note http://note.mu/shirohame8585
