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Garry Gary Beers INXS bassist performance video. "Shine Like The Sun" rock song by Igni Ferroque.
A podcast interview combined with the strong curiosity of a proud member of my favorite band INXS brought me to ggbbasses.com. After carefully navigating the site, one section offered to “HIRE GARRY!” on a track. Naturally, I was very interested in all of the additional options associated with the bass session. As luck would have it, my company produced a song, "Shine like the sun" performed by the Costa Rican guitarist Igni Ferroque. Filling out a form to contact Garry Gary Beers was an unbelievable surreal request that was cool in and of itself.
https://youtu.be/ieGjN5H4xPQ
To my astonishment, Mr. Beers personally followed up with an email the next day. Along with the courtesy of proper introductions, we mutually confirmed my intention to purchase the full bass session package. Caught in the moment, I insisted on a good faith deposit for his time and close the deal. Mr. Beers had naturally shaped the pace of doing business in a relaxed way. "By all means send me the tracks. I’ll have a good listen and let you know my thoughts on moving forward. That work for you?" It did work as a potential new client and placed me in a good frame of mind from the start.
Fortunately, Mr. Beers had informed me of the positive news about the song making the cut. "Hey Richard, the music is great! Looking forward to having a play on it". He offered many secure payment options along with the value placed on all four elements. The expenditure was more than justified and deemed a gift when considering his talents and achievements. Mr. Beers never pressed for any money nor attempted a hard sell. He is a nice man that loves music, period.
In a trustworthy spirit, Mr. Beers offered me the convenience of sending a comfortable amount of money to start the project. The value of the arrangement was so good that I immediately choose to commit 100%. We sent a full deposit, sat back and prepared to enjoy the ride. As the secure funds entered the GGB business account, Mr. Beers had already taken the liberty to record the bass tracks and was at the ready to send the audio files. He added a sincere compliment as well, "Music is excellent by the way- really reminds me of Rainbow- one of my fav bands."
Mr. Beers walked me through the easy process of combining his work with the initial recording for the finished product. The steps were simple, “2 tracks of bass version 1 – DI and Amp.2 tracks of bass version 2 – DI and Amp- Both of these takes have a click at the top to verify it syncing to your track. They are recorded to the tracks you sent with the click intro so they should sync perfectly." Mr. Beers added an additional spark, “I’m also sending synth tracks to accompany the bass tracks- Intro only. I have included a mix track and the individual synth tracks." The music had a studio quality sound and GGB grooves. It rocked along with the enjoyment of plug and play. A video of Mr. Beers playing on the track was coming up next and the apex of my unique musical journey.
Like clockwork, Mr. Beers enthusiastically contacted me about the video and the confident reaction to his bass session. "Glad to hear it" He wrote. "I enjoyed playing the tracks… Let me know which bass track versions 1 or 2 you used with the intro and the track so I can send a matching performance video.” Handing over Mr. Beers all creative control was logical and showed a true respect for his craft. The consideration by Mr. Beers to collaborate on a decision was unforeseen and very appealing. How do you choose one groove when both versions are slick? I decided to mix and match the funk from the tracks provided. Mr. Beers had agreed and gave the feeling of excitement by his response, "That would have been my choice. The Intro bass with the fuzz and Wah is a trip!"
The performance videos sent by Mr. Beers had simple instructions: "Hey Richard, here's 2 videos- the Intro -take 2 with fuzz and Wah - and the song - take 1 with pick. The intro track has a click count in so it should be easy to sync." He added, "The main track video has the guitar intro so you can sync to that. Hope this works for you." The final production was amazing and combined perfectly. In addition, Mr. Beers mentioned the project on his personal Facebook Page, “Last night I finished bass tracks for an amazing Costa Rican heavy rock artist- really great stuff and a lot of fun for me to play on.”
Everyone noticed that Mr. Beers showed an authentic enjoyment as he adjusted his amp and started jamming in an Aussie themed studio. Apart from the brilliant music created, a heartfelt chest tap happened as he finished the song and the video ended. The final act of my personal experience working with Garry Gary Beers was a strong transfer of positive electromagnetic energy that was widely felt and well received. Thank you Mr. Beers for the luxury.
I highly recommend Mr. Garry Gary Beers. The working relationship was easy and stress free. My firsthand knowledge involved the attention to detail, clarity to avoid miscommunication and the generosity of his sincere efforts. Experiencing a comfortable first time business deal was a pleasure. The financial investment in working with Mr. Beers was worth the extemporaneous chance to meet a multi-platinum bass guitarist. Most importantly, the bonus of sharing his music and imagination with fans.
In conclusion, I am a very satisfied customer of Mr. Garry Gary Beers and admire his ingenuity on this special project.
Richard Blank
CEO
Costa Rica's Call Center
Loyal INXS Fan
"Shine like the Sun" by Igni Ferroque is a powerful anthem that celebrates perseverance, determination, and the pursuit of one's dreams. It encourages listeners to embrace challenges head-on and to strive for success, no matter the obstacles they may face. The opening lines of the song immediately set the tone, questioning the listener's willingness to leave their comfort
The famous Latino guitarist, IGNI FERROQUE teams up with CCC to produce a classic MTV retro video.The band is promoting their 44th anniversary album and national tour sponsored by Costa Rica's Call Center. The hot single has become the official 15 year anniversary theme song for CCC. Pura Vida.
IGNI FERROQUE. Banda de rock original costarricense fundada en 1978.
Shine like the sun lyrics:
Have you every thought of leaving home?
How far would you go to find you space?
Are you willing to start all alone?
Without letting your mind scatter...Out of place
Working hard everyday dawn to dawn
Hitting the phone to reach the goal
Fitting in your spot in paradise
Never take your eye off the prize
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
No matter how strong you feel you are
No time for breaks until you're all done
With all your goals there is always stress
And everybody needs to rest
And yet there is no dream that comes alone
Once you feel great, you feel at home
You find the beauty of a smiling face
You find the love, you find the GRACE
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
Producer: Greibyn Krriyo
Executive Producer: Richard Blank
Production Assistant: Rolando Araya
Igni Ferroque
Roberto Ferroque Ruiz
Eduardo Doryan Jara
Harold Webb
Guest Musician: Garry Gary Beers - INXS Bassist
Models:
Dayana Solis
Silvia Rojas
Rebeca Meneses
Shirley Rodmon
Fabiola Castillo
Julissa Meneses
Yoselyn Fonseca
Maria Jose Castro
Free Spirit Hippie: Eddie Fridovich
Call Center BOSS: Richard Blank
Special Appearance: Grace Borbon
Grips:
Edder Nuñez
Fabian Sequeira
Post Production video and audio mix: Harold Webb
Post Production video mix assistant: Edder Nuñez
Video Record: Jersan Jimenez
Edition / Post Production: Michael Arce Mora
Sunset Productions CR 2023
Filmed at Costa Rica's Call Center
1993 Gottleib Street Fighter II Pinball Machine
1994 Bally World Cup Pinball Machine
1992 Data East Hook Pinball Machine
1995 Midway Ultimate Mortal Kombat 3 Arcade Machine
1993 Sega In the Hunt Arcade Machine
1979 Atari Asteroids Arcade Machine
1996 Namco Alpine Racer 2 Arcade Machine
1996 Midway Killer Instinct 2 Arcade Machine
1958 Seeburg 220 Jukebox
1964 Wurlitzer 2810 Jukebox
1961 Seeburg AY160 Jukebox
1995 Dynamo Air Hockey Table
1992 Volkswagen Cabriolet
Igni Ferroque is a Costa Rican rock group that was born at the end of 1978. Igni Ferroque, which from Latin means iron and fire, performed its first concert in the Colegio La Salle auditorium on September 15, 1978.Roberto "Ferroque" Ruiz all the weight of the direction of the group and it was then that all the musical work and the creative genius of Roberto Ruiz rose that this legendary Costa Rican band has not left to this day and marked the beginning of a process of musical growth and development of relevance inside and outside of Costa Rica.
Throughout its long history, full of ups and downs, the group visited Mexico, Guatemala, El Salvador and Ecuador between 1986 and 1992, bringing to all those forums the Original Rock that has always characterized them. Based on the anti-arms and pro-environmental theme, its lyrics are clear: "If rock is a means of mass communication, the message must be clear and positive," Roberto Ruiz told Rodrigo Farías Bárcenas, a Mexican journalist, in an extensive interview given to Diario Uno más Uno in 1986; that phrase defines the idiosyncrasy of Igni Ferroque.
His hits include "Si Quieres Paz" (1990), "Dance in the Swamp of the Dead" (Inspired by a passage from the Lord of the Rings, 1986), "San Lucas" (1982), "Silences" (1980) , "Homeland" (1980) and "La radio" (1979). Their music has been described as jazz-rock with influences from heavy, blues, reggae, and classical, quite progressive for Costa Rican standards. Currently, the group is sounding "better than ever" as confirmed by the excellent musician Calilo Pardo, director of the Academy of Modern Music. They have shared the stage with groups such as El Tri, Alux Nahual, Botellita de Jerez, Kenny y los Eléctricos, Depeche Mode. They also shared in the biggest party in the history of Rock in Costa Rica during "Human Rights Now" in 1987 alongside Bruce Springteen, Sting, Peter Gabriel, Yossu Nandour and Tracy Chapman.
https://youtu.be/ieGjN5H4xPQ
INXS, Garry Gary Beers, Igni Ferroque, Shine like the sun, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,rock n roll, music
Garry Gary Beers INXS bassist performance video. "Shine Like The Sun" rock song by Igni Ferroque.
A podcast interview combined with the strong curiosity of a proud member of my favorite band INXS brought me to ggbbasses.com. After carefully navigating the site, one section offered to “HIRE GARRY!” on a track. Naturally, I was very interested in all of the additional options associated with the bass session. As luck would have it, my company produced a song, "Shine like the sun" performed by the Costa Rican guitarist Igni Ferroque. Filling out a form to contact Garry Gary Beers was an unbelievable surreal request that was cool in and of itself.
https://youtu.be/ieGjN5H4xPQ
To my astonishment, Mr. Beers personally followed up with an email the next day. Along with the courtesy of proper introductions, we mutually confirmed my intention to purchase the full bass session package. Caught in the moment, I insisted on a good faith deposit for his time and close the deal. Mr. Beers had naturally shaped the pace of doing business in a relaxed way. "By all means send me the tracks. I’ll have a good listen and let you know my thoughts on moving forward. That work for you?" It did work as a potential new client and placed me in a good frame of mind from the start.
Fortunately, Mr. Beers had informed me of the positive news about the song making the cut. "Hey Richard, the music is great! Looking forward to having a play on it". He offered many secure payment options along with the value placed on all four elements. The expenditure was more than justified and deemed a gift when considering his talents and achievements. Mr. Beers never pressed for any money nor attempted a hard sell. He is a nice man that loves music, period.
In a trustworthy spirit, Mr. Beers offered me the convenience of sending a comfortable amount of money to start the project. The value of the arrangement was so good that I immediately choose to commit 100%. We sent a full deposit, sat back and prepared to enjoy the ride. As the secure funds entered the GGB business account, Mr. Beers had already taken the liberty to record the bass tracks and was at the ready to send the audio files. He added a sincere compliment as well, "Music is excellent by the way- really reminds me of Rainbow- one of my fav bands."
Mr. Beers walked me through the easy process of combining his work with the initial recording for the finished product. The steps were simple, “2 tracks of bass version 1 – DI and Amp.2 tracks of bass version 2 – DI and Amp- Both of these takes have a click at the top to verify it syncing to your track. They are recorded to the tracks you sent with the click intro so they should sync perfectly." Mr. Beers added an additional spark, “I’m also sending synth tracks to accompany the bass tracks- Intro only. I have included a mix track and the individual synth tracks." The music had a studio quality sound and GGB grooves. It rocked along with the enjoyment of plug and play. A video of Mr. Beers playing on the track was coming up next and the apex of my unique musical journey.
Like clockwork, Mr. Beers enthusiastically contacted me about the video and the confident reaction to his bass session. "Glad to hear it" He wrote. "I enjoyed playing the tracks… Let me know which bass track versions 1 or 2 you used with the intro and the track so I can send a matching performance video.” Handing over Mr. Beers all creative control was logical and showed a true respect for his craft. The consideration by Mr. Beers to collaborate on a decision was unforeseen and very appealing. How do you choose one groove when both versions are slick? I decided to mix and match the funk from the tracks provided. Mr. Beers had agreed and gave the feeling of excitement by his response, "That would have been my choice. The Intro bass with the fuzz and Wah is a trip!"
The performance videos sent by Mr. Beers had simple instructions: "Hey Richard, here's 2 videos- the Intro -take 2 with fuzz and Wah - and the song - take 1 with pick. The intro track has a click count in so it should be easy to sync." He added, "The main track video has the guitar intro so you can sync to that. Hope this works for you." The final production was amazing and combined perfectly. In addition, Mr. Beers mentioned the project on his personal Facebook Page, “Last night I finished bass tracks for an amazing Costa Rican heavy rock artist- really great stuff and a lot of fun for me to play on.”
Everyone noticed that Mr. Beers showed an authentic enjoyment as he adjusted his amp and started jamming in an Aussie themed studio. Apart from the brilliant music created, a heartfelt chest tap happened as he finished the song and the video ended. The final act of my personal experience working with Garry Gary Beers was a strong transfer of positive electromagnetic energy that was widely felt and well received. Thank you Mr. Beers for the luxury.
I highly recommend Mr. Garry Gary Beers. The working relationship was easy and stress free. My firsthand knowledge involved the attention to detail, clarity to avoid miscommunication and the generosity of his sincere efforts. Experiencing a comfortable first time business deal was a pleasure. The financial investment in working with Mr. Beers was worth the extemporaneous chance to meet a multi-platinum bass guitarist. Most importantly, the bonus of sharing his music and imagination with fans.
In conclusion, I am a very satisfied customer of Mr. Garry Gary Beers and admire his ingenuity on this special project.
Richard Blank
CEO
Costa Rica's Call Center
Loyal INXS Fan
"Shine like the Sun" by Igni Ferroque is a powerful anthem that celebrates perseverance, determination, and the pursuit of one's dreams. It encourages listeners to embrace challenges head-on and to strive for success, no matter the obstacles they may face. The opening lines of the song immediately set the tone, questioning the listener's willingness to leave their comfort
The famous Latino guitarist, IGNI FERROQUE teams up with CCC to produce a classic MTV retro video.The band is promoting their 44th anniversary album and national tour sponsored by Costa Rica's Call Center. The hot single has become the official 15 year anniversary theme song for CCC. Pura Vida.
IGNI FERROQUE. Banda de rock original costarricense fundada en 1978.
Shine like the sun lyrics:
Have you every thought of leaving home?
How far would you go to find you space?
Are you willing to start all alone?
Without letting your mind scatter...Out of place
Working hard everyday dawn to dawn
Hitting the phone to reach the goal
Fitting in your spot in paradise
Never take your eye off the prize
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
No matter how strong you feel you are
No time for breaks until you're all done
With all your goals there is always stress
And everybody needs to rest
And yet there is no dream that comes alone
Once you feel great, you feel at home
You find the beauty of a smiling face
You find the love, you find the GRACE
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
Producer: Greibyn Krriyo
Executive Producer: Richard Blank
Production Assistant: Rolando Araya
Igni Ferroque
Roberto Ferroque Ruiz
Eduardo Doryan Jara
Harold Webb
Guest Musician: Garry Gary Beers - INXS Bassist
Models:
Dayana Solis
Silvia Rojas
Rebeca Meneses
Shirley Rodmon
Fabiola Castillo
Julissa Meneses
Yoselyn Fonseca
Maria Jose Castro
Free Spirit Hippie: Eddie Fridovich
Call Center BOSS: Richard Blank
Special Appearance: Grace Borbon
Grips:
Edder Nuñez
Fabian Sequeira
Post Production video and audio mix: Harold Webb
Post Production video mix assistant: Edder Nuñez
Video Record: Jersan Jimenez
Edition / Post Production: Michael Arce Mora
Sunset Productions CR 2023
Filmed at Costa Rica's Call Center
1993 Gottleib Street Fighter II Pinball Machine
1994 Bally World Cup Pinball Machine
1992 Data East Hook Pinball Machine
1995 Midway Ultimate Mortal Kombat 3 Arcade Machine
1993 Sega In the Hunt Arcade Machine
1979 Atari Asteroids Arcade Machine
1996 Namco Alpine Racer 2 Arcade Machine
1996 Midway Killer Instinct 2 Arcade Machine
1958 Seeburg 220 Jukebox
1964 Wurlitzer 2810 Jukebox
1961 Seeburg AY160 Jukebox
1995 Dynamo Air Hockey Table
1992 Volkswagen Cabriolet
Igni Ferroque is a Costa Rican rock group that was born at the end of 1978. Igni Ferroque, which from Latin means iron and fire, performed its first concert in the Colegio La Salle auditorium on September 15, 1978.Roberto "Ferroque" Ruiz all the weight of the direction of the group and it was then that all the musical work and the creative genius of Roberto Ruiz rose that this legendary Costa Rican band has not left to this day and marked the beginning of a process of musical growth and development of relevance inside and outside of Costa Rica.
Throughout its long history, full of ups and downs, the group visited Mexico, Guatemala, El Salvador and Ecuador between 1986 and 1992, bringing to all those forums the Original Rock that has always characterized them. Based on the anti-arms and pro-environmental theme, its lyrics are clear: "If rock is a means of mass communication, the message must be clear and positive," Roberto Ruiz told Rodrigo Farías Bárcenas, a Mexican journalist, in an extensive interview given to Diario Uno más Uno in 1986; that phrase defines the idiosyncrasy of Igni Ferroque.
His hits include "Si Quieres Paz" (1990), "Dance in the Swamp of the Dead" (Inspired by a passage from the Lord of the Rings, 1986), "San Lucas" (1982), "Silences" (1980) , "Homeland" (1980) and "La radio" (1979). Their music has been described as jazz-rock with influences from heavy, blues, reggae, and classical, quite progressive for Costa Rican standards. Currently, the group is sounding "better than ever" as confirmed by the excellent musician Calilo Pardo, director of the Academy of Modern Music. They have shared the stage with groups such as El Tri, Alux Nahual, Botellita de Jerez, Kenny y los Eléctricos, Depeche Mode. They also shared in the biggest party in the history of Rock in Costa Rica during "Human Rights Now" in 1987 alongside Bruce Springteen, Sting, Peter Gabriel, Yossu Nandour and Tracy Chapman.
https://youtu.be/ieGjN5H4xPQ
INXS, Garry Gary Beers, Igni Ferroque, Shine like the sun, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,rock n roll, music
The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank
The Science of CX is a groundbreaking new weekly podcast developed to
address the millions of businesses that need to learn techniques to compete better
in today’s business landscape, by using CX as the cornerstone of a new strategy.
Join Steve Pappas in the lab as he puts his 25+ years to the test to make your
business (soar, grow and accelerate).
Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
Key Takeaways
Learn how to turn new customers into the most loyal customers and be on the
mind of everyone in town. Whether you’re a beginner or seasoned expert, you will
learn something useful in each and every episode.
CXpert - interviews with CX Leaders and Influencers that have made it their
business to treat customers like a million. Steve, will use his years of CX-Centric
business knowledge to bring out cool ideas for every business owner to
learn new techniques and also avoid some
Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
you're listening to the science of C. X. A podcast that hopes to inspire business owners and leaders to learn new techniques and turn prospects into customers, enter customers into raving fans. My name is Steve Pappas. I'm known for my relentless pursuit of all thing’s customer across my career. And in my six startups, I've had to learn how to make decisions in business that customers really respond to. Let's spend some time together and help your business soar grow and accelerate. Well, welcome everybody to another episode of the science of C. X. I'm Steve Pappas, your host and as always, we look everywhere to find the experts that can help you in your business journey as well as your customer experience initiatives within your organization.
Today is No exception. Today we're going to be talking about some remarkably interesting areas. We're going to cover a lot of material. Please take notes if you want or you can come back and listen to it multiple times because that makes it seem like we have more listeners. Hey, yeah, do that. Instead listen to this episode 3, 4 or five times. That'll do it. Anyway, we're going to be talking about advanced telemarketing strategies. We're going to be talking about conflict management, interpersonal skills, customer support, rhetoric, Gamification, employee motivation and phonetic micro expression reading.
Have I piqued your interest yet? Well, we have a gentleman on today. His name is Richard blank, and he comes to us from Costa Rica, and he is the head of a great business process, outsourcing contact center, but he's also an expert in so many different areas that we want to talk about. So why don't we bring him in from the virtual green room? You know, there's no real green room of course by now, but let's pretend he's coming in from the green room and we'll welcome him to the show.
Richard, thanks for joining us today on the show. See, that's an amazing introduction. I'm so happy to be here, really enjoy your work and cannot wait to share amazing ideas with your audience today. That's great. Well, I'm going to give folks a little bit about your bio just so they understand where we're going to start from and maybe some interesting things about you too. So, Richard's journey in the car Contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in san Jose Costa Rica with a mix of motivational public speaking style backed by tactful and appropriate rhetoric.
Richard shared his knowledge and trained over 10,000 bilingual telemarketers. I think he learned a few things along the way. Richard blank has the largest collection of restored American pinball machines and antique rock ola jukeboxes in central America making Gamification a strong part of Costa Rica Contact center. Culture. Richard blank is the chief executive officer for Costa Rica’s Call center since 2008. Richard also holds a bachelor's degree in communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla Spain, a keynote speaker for Philadelphia's Abington High School, 68th National Honor Society induction ceremony.
Giving back to the high school is especially important to Richard as such. He endows a scholarship each year for students that plan on majoring in a world language at the university level. So, I've got to start Richard with the first part here that just jumped right at me as the largest collection of restored American pinball machines and jukeboxes. Now if anybody knows me, they know that I love pinball aside from playing guitar for the last for years. I love pinball, I don't quite go into the Galaga and those things that my wife loves but I love playing pinball.
So, tell us what you have got, I'd love to know what kind of pinball machines you have Steve, I'm so glad that you started with dessert first and naturally our favorite class in school was recessed. So absolutely. I grew up in the seventies and eighties and the arcades were just some of the most amazing places to make friends and compete. It was so new and the artwork on the cabinets and the marquees, it really was an experience and always wanted that game room like Ricky Schroder and silver spoons.
I was jealous. So, I wanted one and down here since I own a call center and I have the space, I go treasure hunting and one man's trash is another man's treasure and they just really do not know what they have in their bodegas. And so, I will find a machine and bring it back here. And with specialist I restore them now regarding my pinball machines. The oldest one that I have is a 1976 Bally's freedom. And one of the newer ones would be like, let's say a last action hero where a doctor who I have an M. B. A fast break in a mouse.
And around I got Williams, space shuttle 1987 I got a judge Dredd Street fighter, two lethal weapon, three jokers, World cup hook and Jurassic Park. So, it turned out into a hobby became an obsession. And when you're a married man, you decide which hills to die on which swords to fall upon. And my wife and I have this agreement where pretty much everything is in her favor. But the one thing she knows that makes me happy of restoring these old classic jukeboxes and pinball machines because what an error and the craftsmanship and the fact that they've been preserved for decades shows that people really cared about these machines.
Now you and I was awfully expensive growing up. So, it seemed like a luxury. But the fact that we can afford it. It really is something that I take full advantage of when I have the moments with just not my agents but myself. There's always a pinball marathon going on down here. Well, it's great that you have the employee engagement to do that. But I'll tell you, we had bought one, we had a terminator pinball machine at one point that had the gun for the pinball release, but it took so much to get it into the basement of the home that we were living in when we sold the house.
We negotiated to sell the pinball machine, so I didn't have to get it out of there. It was so heavy to move, and I wasn't about to, but I have been in the market for another one right now. The prices are through the roof on all those two. I was looking for an Adam’s family or another terminator, but the Adams family was the one that kind of thrilled me and as well as jukeboxes, it's funny, we have a lot of similar interests in collection.
I don't have any jukeboxes. I wanted to cut my teeth on the first one and I have a buddy in the UK that restores German jukeboxes and he's one of the largest in the world that restores those early seventies and eighties jukeboxes that were built in Germany. I think it was like N C D M or something like that and that's an interesting market. But let's get on to some of the other areas that we're going to talk about. I gave folks at the beginning of the episode, a lot of terminology that we're going to be talking about today.
And one of the things that I really wanted to discuss, this idea of phonetic micro expressions, I don't know if our audience knows what that really is or maybe some do and of course they'll yell at me in the comments etcetera. But can we talk about these things because let's jump into some of these areas that we're going to get across and are these all used the things we're going to talk about? They all used in the contact center, and can you train people in all these areas?
They're used in my call center and just depends on the sort of profiled agent that you have there. Let me take it back a bit. Everybody studies micro expression reading. There was a tv show called Lie to Me that specialized in where you can judge people's postures, their eyes, their face, their hands. I mean there's books and seminars about it now when you're on the phone, three of your senses are removed, your taste, touch and smell. And the scientists claim that when you do have one that is removed, your others expand.
So, I expect you to do much more active listening and then people can also argue that you can't see people on the phone, but I beg to differ because there is image streaming, you have metaphysics when you read a book, it's better than the movie because of imagination. You can use more descriptions and more adjectives but let's just concentrate on the sound of speech. The average attention span is about 30 seconds to two minutes, conversations have introductions, bodies and conclusions. So, if you have a controlled environment, you can have a consistent variable and then you can see inconsistencies.
So now we have a base of how we're going to study speech and 32nd segments. Okay your tone is what represents your emotion, and it should be confident and empathetic because that should be consistent on your end. People will talk about a mirror imaging technique Steve, and I agree with that. But you also need to know how you're speaking for your adjustments. So, your mirror imaging isn't about you sitting across from someone and crossing your arms and tapping a finger. No, you don't have that over the phone.
So, eliminate any sort of mirror imaging face to face. I study the rate and the pitch. These are things that can be done in any language. I do not study semantics. The word choice. I'm studying the tone of your voice which is mine is consistent. I could care less what your tone is. That could be a flag or a mask, but you study someone's rate of speech and how loud they speak their pitch and every 30 seconds to two minutes. Think about the X. Y. Chart that you had in pre-algebra, you can see how fast or how loud they're going.
You consistently market every 30 seconds to two minutes. I would back it up with an answering speed because that is something that you cannot control. It's more subconscious, you can manipulate your tone rate and pitch. But the professional interrogators and police officers’ usual throw the question in the fourth or fifth time to really judge the answering speed. So, if you can do that xy chart with a horizontal line behind it and kind of gauge from 0 to 10 where you're going, you will see areas of spikes or dips and in my opinion that's the time to ask a tie down or pin down question or clarification question.
And these are certain times in which you're able to assist the conversation of moving forward for better clarification and it's not really giving away your power on that. You're really doing more of the Wuwei the less struggle the rudder of the ship. And so, this phonetic micro expression reading can be done just mind you this in your 1st 30 seconds. I don't know you and one is the loneliest number in your second minute. We could have a match off one and a one fast and high, low and slow by five at least.
You might have an odd man out in regard to your quadrants because after you've gone all four quadrants you have to repeat a quadrant, but most of the time people are in quadrant, on the top and the fast and so by your 10th 30 seconds to two minutes. Think about it like this, it's about 4. 5 to 5 minutes on something like that. And by your 11th you should know how somebody is speaking that's 5. 5 minutes in on a 10-minute conversation. And by then you will know how to close the deal.
And so, once you see it you can't unsee it. After three weeks it becomes habit and once you start paying attention to it it becomes very lucid and clearer. You are not lying and I'm not manipulating but these people are obviously giving away certain tell signs on how they speak on first time or even long term conversations and if you do catch somebody being facetious or not as clear, maybe ask them to repeat it using other senses or using another example to see if they're consistent. And so, I think it's an excellent way not to be offensive because passive aggressively you could once again use a me-too technique with somebody.
Let's just say you can't hear them. It's a bad connection on a cellphone or a dog is barking in the background. I try to fall on that small sword instead of placing blame on them, it's for my clarification Steve, did you say 123 or ABC because the worst thing you could ever do Is have somebody so upset and go down rabbit holes because now you need to restart your phonetic micro expression, reading the Tarot Card Reader said you could read two different reads in 10 minutes depending if it's sunny or raining, same person, same hour, but it could be a different read.
So, the greatest thing you could do is to ride that weight and keep it at that apex if you can. It's like when people said lucid dreaming, you really don't want to readjust your body to be able to keep that consistent breathing and body posture. With someone that you're speaking with, you try to keep them as consistent as possible. There's a little wiggle room there but don't go extreme and if you can handle something like that, fall on these swords, get clarification.
I think your audience would have some extremely effective conversations with people on the first time. This is a remarkably interesting area because we do have an awful lot of folks that either work in contact centers or are managing contact centers or even outsource to contact centers. And the training of agents tends to be remarkably similar in most organizations but they're not thinking about how they can better control they’re usually using the approach where gee I'm sorry you're having that problem. So, they're falling on the sword most of the time.
But if you think about the calls, right? If you think about the types of calls that come in, I mean they're not picking up the phone because they're just calling to say thank you or their colleagues to say gee what an excellent product this is. They're usually picking up the phone or they're making a contact with them because there's an issue, there's some type of an issue either they don't understand, they don't know how to fill out, they don't know how to do something or there's a more negative issue.
So, if you think about the incoming approach that happens, a lot of it tends to be negative. And unfortunately, the contact center agents these days are feeling increasingly of society's negativity coming out of the pandemic. You know, because people who are very understanding more, more understanding during the pandemic, but they’re taking it out on front line people. So, I don't know how you guys have seen things. But from the folks that I've spoken to in the last few months, it seems like most of the calls are key issues and they have to diffuse right away.
So can they use the phonetic micro expression method that you talk about to kind of even the playing field and get them to calm down so that they can explain what their issue is better rather than they're ready to blow up at any moment type of thing. Sure. And I'm glad that you brought that up, that's a subject that I can easily address and apply the phonetic micro expression read because mind you my friend you could start the call yelling and cursing and at the end thanking them.
So naturally your phonetic micro expression reading might be adjusted with raid and Fitch. But I would never say that I'm sorry unless you specifically spilled the drink or broke the window because then you might get offended because this individual speaking with you is so nice, they didn't do it but they're apologizing for someone else's broken window. So, my suggestion from my agents immediately is to thank you Steve for sharing that with me. I understand your position didn't mean that I agree with it, but I understand your position and allow me a moment to make it work and fix it for you.
And so now the audience, your client coming in, guns a blazing isn't really putting all that anger at the individual because that individual did not make that problem. They're taking the shrapnel; you say the incoming. That's a wonderful way to use it incoming Obama grenade. But I like to defuse. There's a technique that I use called the buffer boomerang technique. And so, if somebody comes at me with a negative tone, I will like sponge and buffer that negative tone. I will name drop you and say Steve.
That's an excellent question, repeat back your question what it was to show active listening. So, there's a connected key lock there and then boomerang it back as a plus three. So, I could potentially my friend readjust the tone and the pace of the call to then put it back into that phonetic micro expression reading that you need to really nail it. But I believe that people are frustrated and mind you this there's a lot more omnichannel non voiced support. So, prior to that phone call they might have filled out a couple forms, send a couple of emails that only elevates the stress.
So, when they're calling, they're almost letting off steam. And if you allow them to speak, you'd be surprised how it goes from attend to it to both in pitching the rate they cry it out and then everyone calms down. You've taken copious notes. Now, Steve, you mentioned A B. C. And D. What about the Richard? Thank you, Steve. And e there's nothing wrong with raking and reviewing and meeting minutes. It's I can't just solve it with you with a magic potion. These things, someone is coming to you emotional, they don't know you you might need to repeat your name multiple times in third person because now they're embarrassed.
Three men it's in to ask your name Steve. So, you could say okay at the end of this call, Richard, you're going to say Steve. You really helped me out in this section you know, oh thank you Steve. Great. I got them I anchored. And so, these are certain soft skills to just be polite, show your manners, Take that certain control of a conversation, more of a shepherd with its sheep. They zigzag but they still go back in the barn. So, I don't need so many jagged edges.
There are no straight lines in nature and and I love empathy with somebody because when I use your name, I will usually use it in a transitional sentence or confirmation. And then during the conversation I will use personal pronouns as you know the yours and ours just to make sure that I'm keeping your conversation going in your attention and then landing in the bomb when I dropped the name drop and you should take these calls every 30 seconds to two minutes because as you say, they could change. But this gives you an excellent chance, my friend, if you really want to look at it logically that if somebody is calling in, you have a chance to retain the client, you have the chance to up sell them.
If that's what you're doing, you could get a referral out of it. But look at it like this, let's say we drop the ball. Worst case scenario, this individual will take the time to do an exit interview and tell us areas in which we could have improved or what our competition had done to earn their business and as long as you're willing to keep an open mind and I don't like the word constructive criticism. I mean you fumbled the ball; you should have known what you were doing.
Then just call the balls and the strikes and let you know that you made this error and learn from it and don't do it again. And these are the sort of things call by call person by person instead of doing 100 calls a day Steve. Why don't you have your agents take 95? They're taking extra couple three minutes on the phone to let Mr. jones relax a little bit. That is the secret to the successor old school style. This is interesting because as you're explaining some of these tips and techniques, it occurs that it doesn't just apply in the contact center world.
I mean this could be if you're a brick-and-mortar store, it could be your pizza place. There could be people calling because hey, you got the wrong toppings on my pizza. The delivery was wrong or there could be all kinds of things, but it applies to all areas of business and people running small businesses could learn from these same techniques. Don't you agree? This could save a thanksgiving dinner. A marriage. These are just diplomatic soft skills of attentive listening and prioritizing, but I couldn't agree with you more and I never even shared with you.
My favorite technique. It's the positive escalation when I call a place and people always give the gatekeeper a bad rap. But these are the individuals that the CEO and the owners love the most and they're the first impression and the strongest warrior of the tribe. They're the first one there, representing them in the best light. And so, for me, I'd like to understand their protocol. I like to properly introduce myself and say the name of their company and ask how their company is doing sometimes better than they do just to at least give them a taste of how I speak instead of just immediately asking to speak to you Steve.
And then if this individual decides to transfer me the first thing, I'm going to let them know prior to the transfers that they did an excellent job. And I will be mentioning that verbally to the owner of the company and at the conclusion of the call with the owner of the company, I will also mention that in writing. So, if I happen to call your company back, the Richard Circle's complete because this individual remembers me, and I've heard dozens and dozens of times. I thank you and saying I've been here for a decade and you're the first person that wrote about me to Mr. jones.
And these are individuals that will tell you anniversaries and promotions or no Steve’s direct extensions. 1 25 calms on Thursdays at two. Thank you, Catherine. I appreciate it and I love them to death. Those are the greatest insiders. It's a plethora of information and the moment that you start bullying your way in there or pretending they're waiting for your call or your insistent. That's why they're there to hang up on you. But there's a certain way to be not clever, but you have 30 seconds to make a first impression.
Half of that is your speech her speech and give a couple of seconds of silence. So, you really got about 12 seconds to speak. That's not a lot. My suggestion is to say things that they're most familiar with which is the name of their company and their own name and then you got to do your own name as well because you can't be anonymous. The whole call that's shady. You can use a little bit of that in the beginning by just doing a name spike in a proper introduction and if you get the past to pitch, you have the momentum and then you do once again that sort of escalation.
It It seems to work for me because it separates you from hundreds if not thousands of people that are prospecting that business interesting back to the contact center for a second. You talked about have your agents take 95 calls instead of 100 but most of the contact centers that I've dealt with over the past 20 plus years. They're driven by their average handle time. They're driven by the numbers to some degree. They're even told when they're going to the bathroom. How do you resolve that to a contact center manager that is just driving everything by the numbers.
So, you're an intake coordinator for a law firm for lawsuits against firings or disabilities and somebody calls in and they happen to become emotional for a minute. What are you going to do Steve look at the clock and say Mrs. jones. Please hurry up. I only have two more minutes to talk to you. You know what would happen? It wouldn't be for the client or for me, the agent might resign on something like that. So as much as we want to stick to certain metrics, you're talking about an artist of speech.
Somebody that is in the moment that's in the now that wants to assist this individual the best way that they can and by limiting their ability to build that sort of rapport or to allow someone to get it out. Which could be the key to closing the deal or to Upsell for something or to get that referral. I don't do things like that. Now we're not doing extreme where someone's doing 50 calls a day instead of 100. But you can see there's an average but that's what it's called an average and if you say you just want to look at conversion ratios.
Look at that too. But everyone once again is an artist and they have their own special sauce and some people are graded intros, other bodies, other conclusions. But my goodness gracious is somebody is in the moment and they're connecting with someone and they're standing up instead of sitting down and you could tell they have the glaze where they're not staring at anyone. They're just thinking of the client, and everyone can see them doing this. You don't think that that energy spreads on the floor. You don't think that that's important as well.
That sort of synergy. So, these rigid centers that judge you on your bathroom breaks and your handling time you're going to break the agent. I mean you can do that and grind it out, but you might have an attrition rate. But if I give somebody the ability to expand on a call and to be themselves my friends. So, they're not just plastic and going through the motions then I can create an ace, I can create a leader. I can create someone that will come to me at the conclusion of the call and say you know, Mrs. jones started crying.
I go she alright, She goes, yeah, it took a couple more minutes but I connected her through to the counselor and I gave additional notes because we had to speak about her husband just passing away and the fact that she has to move and other things that would have never been qualifying the call because you're supposed to be asking her just certain questions but know this individual added additional things and then they say, thank you for listening. You're the different company than the ones before that. Just put me through the assembly line and you know that it's the mom and pop.
It's the bed and breakfast. You'd rather go to the small hardware store sometimes because you know the man, I'll drive an extra couple of miles from my favorite restaurant Steve. That's the sort of the science that you're talking about. It's amazingly simple. It's how you feel and how you were treated. What about the price? What about the price? Sometimes it's worth the money. It's not always about saving a dollar. It's about supporting your business or if I'm having a day with some blues, you come over to me and just let me know you're happy that I'm there and you sit with me for a second.
So, as we get older, my friend, those are the sort of relationships that we see at businesses and you, and I understand that the grind and we also understand when your favorite client walks through the door. So, I like to pay that forward the best that I can. Absolutely. So, I went down that path and I think your answer and your philosophy is brilliant. Unfortunately. I mean it's the way I believe too that the contact center folks in an organization should be revered because they are your front line.
They hold things together. They are the impetus for the referral the up sell the further sell the expansion all those things. Yet still in today's world, C E O s don't always think that way. They look at a contact center as a cost center rather than the proper way of looking at it as it's an expansion center. It's a focus group. It's the lifeblood of the company because those folks have the most contact with our customers post sale, they become the hub of the post-sale journey and unfortunately maybe it'll take another generation before enough sea level folks understand that.
So that brings me more to the conversation of culture. How do we develop a culture in our contact centers especially and I know this can spill out into the rest of the business, but how can we develop a culture that rewards and reveres the contact center agents as being the customer success vehicle, the people that help our customers become more successful using our products and our services. You must look at it Two ways. If you yourself are not centered in balance, it would be exceedingly difficult to expand and to think of others.
I can't hit the ball and drag johnny as much as my agents here have become bilingual, which shows structure and dedication over years outside the classroom. I expect them to do the same thing if they're thinking about being a telemarketer as a profession besides the eight hours that they put in here, they should be doing dedicated practice outside of the center, reading in English watching certain movies or speeches so they can take certain parts of rhetoric that inspired them. That they saw transitional sentences or effective. You could do case studies in history and find out certain speeches that moved people.
And then secondly, I mentioned the word synergy. These individuals were a very social environment. If you and I are working out at the gym Steve, we're going to be pumping each other up to put up three or four more on the bar and put more plates up. So, I expect the audience, the agents to feed off their energy and to share ideas and to pick someone up when they're feeling down. As I mentioned, I created a Gamification culture. So, I have a place where people can let off steam, recharge batteries hang out with me and meet people from other departments.
So that assists me in one way. But also, since once again English is their second language. The fact that they are getting a return on investment. I see that these agents are much more focused for intense periods of time because of the translation. So, it's less area for distraction. But here's the best part my man regarding my culture when I first came down here 27 years old, I didn't start sea level of my friends call center. I taught English decided to stay and then worked at the center and so I was with the proletariat for four years, I went through so many departments.
I saw the good and the bad and what it did for me was it enabled me to see areas to enhance it for the agent and for the client to give them their dignity, so they don't feel like robots are expendable. And when I had the opportunity to start this business, they couldn't fool me because I was on the phone, I've done this before and I hate to say it, I'm not bragging but I am the sin save my dojo in this industry where people burn out and they look down upon it, I thrived really excelled.
But I saw the art in it. Look at it like this, you're very selective of the campaigns that come in here, we're in a strict catholic country. They must go home and tell their parents what they do. If I brought in something gray area or shady, no one would take it. So I'd have no friends of my chuck e cheese birthday party and so you have to do an account to not only where the client feels okay offering it, but the Asian would feel comfortable making the calls because if it's a forced fit, if it's out of place and out of character, they're not going to last long, they're not going to sound natural and we're not giving anything real specific here.
But as I say, I must ensure that what I'm bringing into this call center something where I'm able to fulfill the needs. Now I can add scripts and suggestions, but initially it must be something that just does not compromise any sort of ethics interesting. Well, let's cover a little bit more because I'm fascinated by not only the culture, but the organization that you've built to help organizations that want to outsource their contact center. So, we could talk a little bit about your training, you're coaching your mentoring methods and then what does the knowledge base look like for your agents to always do a better job?
Because quite frankly, I mean you're going to do as good or better a job than the company you're representing because you're going to keep the account and you're going to keep them happy and keep them over the course of a lifetime. So how do you train differently? How do you coach and mentor folks and keep them so that you don't have the attrition level that a lot of places have today. That's a wonderful question real fast in regards to attrition, I have more of a natural attrition than a forced attrition because companies such as amazon hp intel and oracle and Sykes are here, so I'll lose somebody for a scheduling conflict for the university of boyfriend or girlfriend works there closer to their home, very rarely, if not never someone will say that I insulted them, yelled at them, gave them the walk of shame.
It's just maybe an ex-employee with some sour grapes. I treat everybody with dignity, and I look for ways to delegate and promote them, but initially it's really the psychology prior to any sort of skill set. So, fear is a morbid anticipation of things that haven't happened yet. The fact that they learned a second language is 10 times harder than any campaign. I'll put them on. I also believe in the right bus, right seat philosophy. And so, when they come into the call center besides starting their day playing pinball to make friends and relax a little bit.
We really do focus on quality assurance so we can grade their calls for certain metrics. But I try to do certain breakthroughs like when they're filling out their resumes with me and putting in all their credentials, I'll ask them to turn the page over Steve and give me a couple of paragraphs of a coming of age moment, let me know when you beat up a bully or save the kitten from a tree. And so, I could use this when they're having a rainy Wednesday to remind them of when they were a champion.
These are things they always have in them. It's just a matter of getting it out and keeping it consistent and so let's just say in the first day of class, it's especially important not just to lecture them when they just nodded you and walk out the door. You need to have checkpoints; you need to have interaction. You can go over a certain segment and then just maybe have somebody stand up in front of class and read the next paragraph. Why? Because you're triple gunning. They're reading out loud their public speaking, they're doing it in front of the boss.
Imagine those sorts of butterflies you would have, but if you could triple or quadruple your training daily where then you go upstairs, you record yourself reading the script, where you're practicing it. You're not just reading it, you're speaking into a recording device, then you're listening to it and then you're doing a self-analysis for self-adjustments over the things we spoke about. You'll know when you're pausing is off or when you're too loud or too best. Are you stuttered or mispronounced a word and I'm allowing you Steve to write it out phonetically, at least learn how to spell it.
But the vowels are sometimes tricky for Latinos, so it's okay to be able to switch things around so it's pronounced a certain way, and these are the sort of adjustments, minor adjustments that we make for somebody to feel more comfortable initially. So, they don't pick up unhealthy habits and kind of like bedside manner. I can't stress enough; the name drops and the act of listening and the confirmations because people feel much more comfortable when they're being listened to, and you are taking your meeting minutes and if we need to repeat something in the military alphabet.
A it shows that you're extremely involved and engaged in the conversation. A lot of the times people served in the military, so they think that's cool and you're not just making up words and going along. These people know that you are actively trying to spell their name, their email address correctly. And so, I've seen the tens of thousands of phone calls. That that's the most effective way of not to offend somebody when you can't hear them well or they have an exotic name or if it's something where you just say, yeah, okay, but the next thing, you know, your email bounces back.
It would have been better off to confirm if it's L for lima, you know, and just to make sure that you got it. And as I say, these are the sort of things like in school, you come to class, you do your homework and you do your quizzes, you can still not do so well on the final exam, but you're going to pass the class, you will be preparing yourself and marinating and softening up the call in the relationship in order to convert it. And sometimes my friends, it happens a second or third time don't expect a cold call close.
I tell my clients to put their checkbook away. A lot of the times, I just want to answer their questions and show credentials and reintroduce them to other people on the floor that they can meet and make a better decision. So don't feel rushed. People will see that, and they will be apprehensive to move forward with you. So let it happen at a natural pace. So, you said something about you QC. All the calls and I think I remember you were talking about your Hall of Fame, you know, the best and the worst calls.
I mean is that used as a training method for everyone to understand both the good and the bad types of calls. Absolutely. Remember you were mentioning earlier about people calling in the first round of calls coming where people are upset if they can ride that wave and they see the bark is, there's no bite. It's just barking and that we calmed mars jones down. We listened to Mrs. jones, we separated piles, we were able to move forward. The call didn't take that long because we didn't have to repeat things because we were confirming things.
We eliminated rabbit holes. We did the mirror imaging. We did the phonetics; we did the drops. It's beautiful. Now you have this toolbox. It's not a to Z. There are steps that can be skipped or moved back to how about we look at it like this? I loved romantic tragedy. So, I consider that a hang up call is a romantic death. Where am I going with this? Let's just say you're just hardcore carpet bombing, making outbound calls and no matter what you say, you're calling a place that she says, don't call again or not interested or we're good.
Thanks, and hang up. I always look at it like this. If you can do a company named spike and do a name, drop of the individual before they hang up on you. I think that's a beautiful death. I think at least poor lome knows you got something out of that call. But then they wouldn't be surprised that you could anchor yourself by just getting them out of that trance by saying their name in that 1st 30 seconds. I've had Times where we bought another minute, bought another three minutes and just by default, nothing on our own.
We couldn't move forward. I'll give you an example. People can call me, and we could be on the phone and 99% were ready to sign the contract. But then they ask if we do Chinese, I don't have Chinese agents, I don't do graveyard shift and I can't match offshore prices India and the Philippines. So just by that alone, I'm not able to move forward, but 99% fit. So how do I feel about that? A little disappointed. But then again, I was able to go 15 rounds lost on the decision, but I was still able to make my points listen to their points build rapport, have some labs introduce, fantasize good call.
So, another couple of questions, what type of companies or what type of industries do you guys mostly handle calls for inbound or apa? Well, I'll let you know five. We don't do, we don't do sports books, casino stocks, pharmacies or sweepstakes. I have nothing against it. Just don't want to do it. But I'm looking for small to medium sized companies in the United States, Canada Central America and Europe that would need individuals to make outbound lead generation, appointment setting or inbound customer support. And it's amazingly simple.
Our agents are college educated; they're dedicated. I don't have a blended or mixed center. They only work for your campaign, and they have some amazing skill sets here. Costa Rica really packs a punch regarding business process outsourcing. I have mentioned some of the big boys, but there are tons of call centers here and since we're the only democratic society in central America, they don't have a standing army. So, there's a 95% literacy rate Steve so as much as people might see telemarketing call centers as transitional sort of jobs or something in the United States, as you say, has a certain rap here.
It pays more than most vocation. So, I'm having some extremely educated bilingual people with degrees walking in this door and working with me. So, it's amazing the sort of people that you meet here. Very eclectic, all diverse types. That's great. So, if a company called and says, okay, we want to get started, what is that initial onboarding looks like time wise especially and system wise and how quickly can you be up and running to take their calls? Great. Well let's just say I accept the vertical and I'm comfortable with that.
There's a pre-launch checklist that my floor manager and chief technical officer sent to that company. It's exceedingly difficult for me to start moving forward without stations being set up connections, made scripts for bottles, reporting and contact because once the ads go out and people come in, it's really a seller's market. I got to be able to explain it to their candidates a, the campaign that they're doing the incentives that they have and the metrics that they're expecting. It just can't be fantasy time. It needs to be something that's concrete.
And so, once we bring the people in, it really all depends on the training time. I've had people go as low as a half a day just to teacher CRM and do a little bit of role play for fun and others do longer training sessions, even up to a month. That concerns me because we do follow all Costa Rican labor laws and there are certain call centers that are known for like for an example, sykes has the MetLife account and supposedly people will be there for an entire month training and then on their first day of coming back to work, they just don't show up.
And by Costa Rican labor law, they need to get paid for that month they go on a certain list as being a jumper and it's not fair, but that's the name of the game. So, the longer the training, the more I'm concerned because people sometimes can take advantage of that and just use that as a placeholder until they can find another job. So, if we have certain awfully specific checkpoints to ensure that this agent really has done their due diligence, really engage really up to speed.
That's a good risk compared to just doing five days’ worth of classroom, talking about merchant process outsourcing and stuff like that. It needs to be awfully specific, and I have to ensure that this client that I'm speaking with does have a track record. If it's a brand-new pilot project, then we need to invest in the process and there shouldn't be any surprises and I must let them know what to expect when building a campaign, there may be attrition. We may need to readjust the script, call certain area codes, or do certain things.
But I guess the most important thing about it is being forthright, when it comes to onboarding people, I can easily have somebody in five business days, depending if you need 10 people give me up to 10 business days, you know, and maybe we can hire people piecemeal, we can catch them when certain campaigns and other centers and as I mentioned, it's very competitive out there. The more that you put out the start date, the more that you're going to lose people because they need a job between those times and now since Covid came, it really adjusted to the work from home.
So there is an advantage of the brick and mortar because of internet redundancy, my generator and on site I. T. Support but Steve, I was exceptionally fortunate during Covid to be able to adjust my business model virtually because if I owned a brick and mortar only like a bike shop or a pizza parlor, I'm in big trouble as much as I lost a lot of the essence of the center and the camaraderie? I was able to survive. But you know, the labor pools changed. I must ensure if there is training, they should be on site to know the company culture and at least meet us before going home.
It's one of those things my friend where I really did see a huge shift that when I first started this back in 2000, that's great. Well, in the last few minutes that we've got, you know, I'd ask you whether we could give our listeners an exercise. We talked about the two-paragraph coming of age. Can you explain an exercise that folks can do as homework after they listen to this episode. And that might be interesting for them to learn more about the content that we gave them here today and then when we come back maybe you can give folks a way of getting in touch with you guys if that's something that they're looking for.
Thanks Steve, I appreciate it. Let people do the Triple watch. They should watch something without sound, they should watch something without sight. And if you want to study the visual body language, that's great. Just watch something without sound. You can assume what they're doing and then if you want to study the phonetics, to choose a channel that you don't understand the language. Like for me it would have to be Chinese or German or something like that. Italian French and Portuguese are too like Spanish for me.
But if I watch the Chinese channel, it's extremely easy for me to do that phonetic micro expression reading because I don't understand any semantic. So even I'm taking out the tone, I'm just studying their rate in their pit. Do not get study it that way while you're on the phone, once again these are things that you can do. You just draw your xy chart the horizontal line and every 30 seconds to two minutes point to how Mr. Jones's speaking just for practice, but it is about practice. It's about dedicated practice.
Record yourself, listen to yourself. I don't like how I sound. That's what everybody says. But guess what you that's what you got. So, you need to adjust it and as you and I have a mirror and our beards look great because we do look great. You could do the same thing with your voice as well. Record it, master it adjusted. And if you do that, you'll see that you'll get more positive reinforcement from people. There will be more I guess inclined to ask you for advice because you were sympathetic about it and the way you spoke about it and finally if you are in a certain situation where there's emotion and its tense, you should choose to speak last.
And if it's not something where you need to immediately give an answer then you should sleep on it so you can decompress and come back the next day a little more levelheaded and prioritize and that's an excellent way to grow and to crack some codes and to get to various levels. You don't always need to prove your point at that moment. There are other ways to do it. So, you don't overreact overextend and say something you regret. So, it's not like you're being weak. No, you're being considerate of it and you're being tactful about it.
If you're in the moment and its face to face with somebody if you must, even though it looks funny, you should close your eyes when speaking. So, there's less distraction and you're not energy being sucked from you. They might say why you close your eyes. I'm allowed. There's no rules to this. It's not tag you're asking me something emotional, so allow me my focus and my balance and if somebody is being aggressive with you, I think you should look in between their eyes, it looks like you're looking in their eyes.
So it's not like you're looking away or allowing them to suck the energy out of you, like Medusa, but it is a certain technique sir where instead of losing your direction and your energy and your breathing, you can regroup yourself and these are the sort of conflict management skills that have assisted me and having more productive conversations when they could have really gotten out of hand. That's great. I mean this has been filled, filled with great techniques, tips and insight as well. Thank you for being so generous with your expertise.
This has really been a wonderful episode, Richard. How can people get in touch with you if they're thinking about outsourcing if they're thinking about needing a contact center because I think by the end of this, they understand what you bring to the table. So how can they get in touch with you? I really appreciate having me on the show today with you, your audience and allowing me to share this information. The first thing they should do, my friend is by a first-class plane ticket. Come down here to Costa Rica so you can enjoy some eco-tourism, go to some beaches and waterfalls but your audience can give me a call at triple 82716750.
Or send me an email. CEO Costa Rica’s call center dot com. And finally have an exceptionally large Facebook fan page about 98,000 local Costa Rican Ticos. And they can't wait to meet you, Steve. You're going to have tens of thousands of new fans in central America. I can't wait. Well, Richard, thanks again for joining us today. I really love the thing that you said earlier and I'm going to add something to it. So, each agent is a voice artist, and this is a message to all the C E. O. S out there that have contact centers and folks that have agents working for them that each agent is a voice artist and I think you should let them create a great interaction.
So let them create, let them build those great interactions. So that's it for our episode of the Science of C. X. I'm Steve Pappas, your host. We've had Richard blank on today from Costa Rica call center and I want to thank you all for joining us. If you like the content that we bring to you, please feel free to drop us a review wherever you get your podcasts and until we meet again, please stay safe. Stay healthy and do take care everyone. Bye bye. You've been listening to the science of C. X. My name is Steve Pappas.
I really hope you've enjoyed this episode and if you have the highest compliment that you can give us is to subscribe rate and review the science of C. X. Thanks. And we'll see you in the next episode. Finding one place to see all customer experience related tools of technology has been difficult until now. We just built it. Get ready for a science of C. X. Original customer experience technology has been helping to drive businesses by giving them insights into better methods to engage and delight their customers for some time now.
But if you're looking for C. X. Tech you must search everywhere to understand the whole landscape. C. X stash is your simple why stop directory of all the Great Sea X related technology you need. It breaks down all C. X by collections like analytics, crm, journey mapping, voice of the customer, you ex customer support and more. It's free to create an account and use no advertising. Cluttering up your experience just one place to find all the great C. X. Tech. Sign up today at www.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SacrificetoSuccess #Scienceofcx
Science of CX, The Forgotten Art Project, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
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Welcome to my channel where you will find simply so much! Mostly my page is about rare coins that I find and the ones that I own, like my personal collection. I am a Man of God and live my life trying to be a good human. Owing to my passion for music, I trained myself to be an all in one music band. From writing to composing to singing, I do it all! My channel has 17 HD music videos of mine which are waiting to be discovered.
My channel is like a hub for exploration. I am a Sci-fi writer and my first chapter is online narrated illustrated. You’ll find so much about ancient coins here. From how they were found to what they are made of, I use my curiosity to make my videos more interesting for all my viewers. But that’s not all! I post videos that pertain to current times and situations, I write, I play instruments, I explore and and explore and explore.
It’s great to be a multitasker I must say! And then I love God and give all credit to him. Visit My YouTube Channel For More Information : https://www.youtube.com/watch?v=buEzTqmInD0
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Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
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Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
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COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
https://youtu.be/zv72XKaRtIE
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Očetova evidenca prisilnega ukrepa - Father's coercive(due to his kicking, biting medical staff etc.) action record https://ausertimes.blogspot.com/2023/03/ocetova-evidenca-prisilnega-ukrepa.html
For every visit, it was audio recorded by nurses that father bites, kicks etc. during home care - not only since his home for elderly stay(same few days ago), but since his hospital stay. Nurse Janko who is a great friend of father insisted me under MK Ultra how I must video record seen here to protect myself, but at the same time one begun to glorify father how father's departure to hospital will be dedicated to free me of curse - depict father as a hero rather than what one was my entire life as I described one. IF NOT VIDEO RECORDING HERE SEEN IS WHAT MEDICS THREATENED ME WITH, I ALONE WOULD AGAIN BE HOSPITALSIED AND DESTROYED - I DEMANDED FROM SLOVENIAN STATE TO STOP MK ULTRA BUTCHERY IN 2010 AND WHICH, HOWEVER, WENT ON WITH LONDON AND AMERICANS TO DEPICT AS SEEN IN A LIGHT WHICH I WOULD BE SEEN RATHER THAN COWARD AND THOSE WHO BUTCHERED AS A HEROS. Will issue video with audio on this subject.
@SLOVENIAN STATE - I ORDERED YOU IN 2010 TO STOP WITH CRIME AND CONFESS ABOUT ONE INFRONT OF INTERNATIONAL AUTHORITIES - NOT FOR ADVICE AND EVEN LESS FOR HELP UNDER WHICH PRETENSE YOU HAVE ON BEHALF OF GERMANS AND OTHERS ABUSED TO CAUSE ME EVEN GREATER HEALTH HARM/DAMAGES. REMEMBER WHAT I TOLD YOU CASE WILL BE !!??????
Profile of South Korean could have well being created by British or Americans even though Korea insisted heavy on my becoming part of one as a form of assurance for Korean people - Koreans claimed Western illuminatis were very uncertain about what future has in it for them as far as NWO....they answer from my point of view is nothing good for anyone including Japan and China. All our lives are at stake if not taking control in our hands and that must be done as fast as possible rather than allowing Germany to intimidate us through Great Britain, United States of America and corrupt French, Italian, Spanish and other politicians....
Lyrics
You are my white rose that washes my soul so pleasantly
But it seems to be dried now , you said
" So tired of working or daily routine " .... Then ,
Let me be your sun
Let me be your sunflower
that cheer you up vigorously
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I love the fact that we start with dessert first. TrulyYourVA with Janis podcast guest Richard Blank Costa Rica's Call Center.
Janis Melillo: Good afternoon everyone. I am so excited to be here today. My name is Janice, and I am the host of Truly Your VA with Janice. For those of you don't know, VA of course stands for Virtual Assistant, and I am also a podcast manager. Go figure today. I am so excited to have on my podcast. Mr. Richard Blank, welcome to the truly year BA with
Richard Blank: Janice.
Janice, I'm so happy to be here with you today and to share ideas with you and your amazing audience. Well,
Janis Melillo: wonderful. Thank you so much. So I have so many questions to ask you, and before we hopped on, you know, I did make reference to your boxes. And before we get into the, the business discussion, I understand that, uh, you have the largest collect.
Of American pinball machines in, um, I'm gonna pronounce this, rock out, juke boxes in Central America. Is that, is that
Richard Blank: so? I love the fact that we start with dessert first. Absolutely. . I am an avid collector of retro pinball machines, juke boxes. Arcade machine. So I've created a gamification culture so the agents can meet people from other departments, let off steam and hang out with their hefy in the game room, old school style.
Janis Melillo: Oh my God. I absolutely love that. So that leads me to the next question. Of course. Um, you have a business that is, I think so, is underrated in my opinion, because, Why don't you start us off before I just go any further on what led you to be where you are today? You're in Costa Rica, correct?
Richard Blank: That is correct.
In Central America. Been here for the last 22 years.
Janis Melillo: Wow, and your business
Richard Blank: is Costa Rica's Call center. We're a bilingual dedicated. Nearshore call center that deals with appointment setting, lead generation, and inbound support. And so our agents here are brilliant college educated. They're coming to the table once again with structure and discipline by speaking a second language.
Mm-hmm. . And by creating a certain sort of work culture where they're synergy and I look to promote people and we invest in them. Our attrition is very low and our production is extremely high.
Janis Melillo: Wow. So, You, you were, you've been in Costa Rica for 22 years. What led you to start this type of business?
Richard Blank: There's really no blueprint for it, and so when I was in high school in Northeast Philadelphia, I doubled down on my favorite class, which was Spanish. So when I graduated Abington in 91. , I went to the University of Arizona, was a Spanish communication major. Mm-hmm. , because at 18, what are you gonna choose unless you have a predestined career and you follow certain opinions where people raise you compared to you raising yourself.
Mm-hmm. , I had to understand that I needed to be marketable. And versatile. And if there was a way that I could separate myself from friends, by being able to translate and to speak, I might be able to have a different career path. And so at 27 I was given a one and a million opportunity. It was only supposed to be for two months, and I came down to my friend's call center to train and teach English, and I just fell in love with it so much.
I decided to put my stuff in storage in the United States and. You know, throw my hat in the ring and try a life here. And when you learn a business from the inside and out and you're with the people, the proletariat, you can really understand ways to enhance the experience. And so in my mid thirties, I decided to throw my hat in the ring and start my own company.
That
Janis Melillo: is just so amazing to me. Now internal. Interpersonal communications conflict, Like in reference to like management strategy? Yes. Must of, especially with training, how many people that you've trained, of course those skills must have been like second nature to you.
Richard Blank: Well, I believe in manners and you and I have spoken off the air multiple times.
I believe that we were raised in, in. Fashion's from our grandparents and parents. So I'm coming to the table with agents in a very strict Catholic country. So it's very family oriented, even multi-generational family. So people do live with others that influence them. And secondly, I believe in empathy and dignity.
As long as I don't treat somebody like a robot or a number, I properly prepare them and support them. Why shouldn't I get that sort of positive reinforcement where people would wanna continue to walk with? And to grow with me. And also there are things that do happen outside the office that may affect their work performance here.
So as long as we take people's personal situations into consideration, I think there's a better chance to find sort of resolutions. And also solidifying even a better relationship cuz we were able to get through certain challenges together. Right. And so I really take it from a case by case old school basis when I'm dealing with the people that work with me.
Janis Melillo: Wow, that is amazing. So you.
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
In a now all consuming digital world, Virtual Assistant's are in such high demand. From choosing which social media platforms such as Facebook, Instagram, LinkedIn, Clubhouse and many others; knowing how to hire a VA is just as important as to which social media outlet you should use. Did you know that hiring a VA will actually save you money? Janis Melillo is a Virtual Assistant, Business Coach, Ghostwriter, Author, Publisher, Speaker, Podcast Co-Host.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/CeaeZlgcA_Q
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/kJus0bLJBCI
https://www.podchaser.com/podcasts/trulyyourva-with-janis-4667344/episodes/this-is-not-your-usual-call-ce-143296088
https://www.youtube.com/watch?v=vyv7cqXIykc
https://rumble.com/v1als7a-this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-.html
https://www.bitchute.com/video/fhZZj4h2ALw7/
https://anchor.fm/janis-melillo/episodes/This-Is-Not-Your-Usual-Call-Center---CEO-Richard-Blanks-Approach-to-Business---06-30-22-e1klioj
https://www.trulyyourvawithjanis.com/this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-063022/
https://fb.watch/gSeXAmSk5J/
I saved enough money to purchase and build a 300 seat center. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
Should that have lost their way. We have, we have those encampments here now. And, uh, and it's, it's a, it is a big problem here. And it's because we, as a people, don't take care of each other as, as well as we should. Um, and, and there is some drug abuse and there is some, you know, uh, stuff like that, but.
it's interesting that if that people will, you know, give you a banana, if you're, if you're down there or whatever, and I, I think, I think it's great. And I, and I really applaud you for doing, for working the way you're working and doing what you're doing. It is really outstanding. I would say, by the way, we're talking with.
Richard blank. He is the CEO of Costa Rica's Call Center. They do everything under the sun, from web design to everything else. You can go to, uh, costaricascallcenter.com and you can get all the information about Richard, his team, the folks that are there, because I'll, I'll tell you I I'm. I am as a human and, and by the way, you're one of the most human people.
And by the way, that's a, that's a huge compliment. Uh, you're one of the most human people that I've ever met. Thank you be, I really appreciate you. And would you, would you come back so that we can have more of a conversation about other stuff and, and more about this? Anytime I'd love to be a guest that comes back a reoccurring guest on a TV show.
So it's like Larry from three's company. You gotta have me on, on a couple scenes. I definitely love to come back. Absolutely. Because the. The way that you word things, the way that you respect people and stuff is it can be really helpful and energizing to other people who may want to do the same thing, but just don't know how well let's break those stereotypes.
A CEO can be one that's empathetic. Someone can take the chance and move abroad, but I make it look easy. My good friend, I started my business at 35. I wish I was a teenager. That was a whiz kid or a genius in my twenties. But I'll be forthright with you after working at my friend's call center for four years, I learned the business, but I wasn't matured enough.
It took me to my mid thirties to have impulse control maturity and enough money saved where I was responsible. For those contracts and job stability. And also, I didn't take a loan now. I don't have a partner. I don't pay interest. I did slow and steady. I first started renting a seat at a opened air blended call center.
Then after a couple years, I rented space and built out 150 seats and bought the equipment. After six years, I saved enough money to purchase and build my 300 seat center. So it's more of the tortoise, not the. It's grandma telling me if you can't pay for it in cash, don't do it. And it's also me saving enough acorns for the winter.
So I could weather storms. I wish it was bells and whistles and shortcuts and exciting, but it's not, it's being very responsible and taking your time and just making sure that you are fulfilling the needs of these agents by giving them their job stability. And in this industry, that's so competitive, especially against.
The best thing that I can do once again, is as you say, just have these sort of ethics and put my best foot forward and you don't owe anybody any money. And which means that your business is growing slower, but it. In order, you know, sometimes in, as you know, sometimes in order to get really RevD up and to really take out a big loan and then grow it and stuff you may have to, at one point in time, compromise your ethics and to do things that you don't otherwise wouldn't otherwise do because of you're chasing the almighty dollar.
At that point, you don't have to do that. So it makes it, it must be really freeing to be able to be an employer of 300 plus people. And their families and by, uh, jute boxes and, and, and, uh, and things, and, and to have a, a happy, a happy life, even if you're not a multimillionaire or a billionaire, well, it made the most sense.
I wanted to sleep at night and imagine if I lost an account, I don't want to be pissed off on the floor and then, you know, stressing about it. And it was very simple. As long as I was making my margins, renting this seat made. Then after you got to four dozen agents, it doesn't make sense to spend five grand a month to some guy when I could have my own place and buy the equipment and build it out.
And instead of buying brand new, you know, computers can be excellent secondhand. And a lot of the call centers were going out of business. So they bought it new. I pretty much got it with the wrapping on it, even though it's second a it's not out of the store, but it's pretty much brand new with the furniture.
Also, since I am a guest here and you look at me in my suit, there's a very good chance. It might charge 20% more. So I'd have local representatives for me with connections that would go and get me the best prices and bring me things. So you gotta build a team around you. You can't do it all on your own, and you gotta trust people to represent you and to speak for you.
And have I been disappointed a few times, but I've also been amazed. By some people that have been with me over a decade and have grown with my company. I have two people with me that have been with me over 10 years. One is my chief technical officer, another one's my floor manager. And I wouldn't have it any other way.
I could bring someone in with 10 times the amount of experience, no way these people wore my stripes. They walked with me, they know my culture. I will allow them to learn, facilitate their on the job training. As long as it takes, I'll bringing specialists for the it depart. But there's no way I'm gonna bring in a, a, a general manager or supervisor from another call center, no way they need to earn their stripes.
They need to work with me for a little while and have the respect of the agents. If not, it's just definitely not gonna work out. And have I said, we experienced that never. I never brought in an outside supervisor. Everything is always promoted from within that is that, and it's the only way to go, because especially if you've got a unique.
Because you're gonna have somebody that comes in that is, comes from a different style of culture, and they're going to try and change that culture that has been so successful. And that would you you'd probably have a, like twenty two hundred and eighty nine people at your house the day after you hired that guy.
saying, get rid of that guy. We can do, you know, it, it it's, it's just amazing. So. I Richard, I really appreciate your time today and it's, it's been awesome. And I gotta, I gotta tell you I'm my team is growing as well. Mm-hmm and I I've got a, uh, a young lady that we just, that we just hired. She's a, an assistant she's just dynamite and you're right.
You have to have the right people and slow and steady. So, um, what is her name? Your new assistant. Her name is de. Well, Demi's getting a positive escalation, cuz I'm sure she's doing an excellent job. Oh, she's fabulous. As a matter of fact, the ending that you're about to, uh, um, watch she did yesterday and Demi.
All right. She's she's. She's awesome. So, and we, we appreciate having her and I, I subscribe to your philosophy of management and management style and company culture and philosophy. I, I, I tell you, I wish I would be sitting at, if we were in the same room, I'd be sitting at your feet. We'd be high fiving, each other, and telling each other how great we are.
But my good friend water seeks its own level. That's why, when I first started watching your podcast, it inspired me enough to write. Here we are. And mind you, this, there were a couple times back and forth because of scheduling conflicts and stuff. It was a mutual goal of ours was to get on a show together and to share ideas.
And we fulfilled that today. And so I am very humble and I'm very thankful for your time and your audience is time as well. We will do this again. Oh yeah, because we, we got more to say and I sounds more, I really, I really appreciate. You you coming here and again, Richard blank has been our guest go to Costa Rica, call center.com.
If you need remote services, he can provide you with all kinds of stuff. So it's just, I so much that, that I can't, I can't describe it all. So it's just really good. And by the way, thank you. You, you watched some of my, some of my other podcasts. You're good. You're addicting. And I can't wait to put this episode on my Facebook page with 98,000 Ticos that are gonna love to meet you.
I've I'm humbled. Thank you so much. I, I, I really appreciate the time that you've spent with me and the, and thank God. There are people out there like you, that's all. I gotta say you too. Powell. That's why we're together. And we're gonna keep on grow. Absolutely. And thank you, Richard, and stay right where you are.
I've gotta do this and I'll be right back. Hey, thanks for enjoying this episode all the way to the end. Please give us a like, and subscribe to this channel. This has been a production of positive talk radio.net. Please visit our website, oddly name positive talk, radio.net for more details about us and our mission, which is to provide great positive programming designed to inspire us.
I'm Kevin McDonald's and I'm proud of these shows. And I truly hope that you'll like them and share them with friends and family. So on behalf of our entire team, remember be kind to one another because each other's always.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=6XO0R1aN1WU
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
It's amazing. I I've talked to a lot of people that have traveled internationally. I haven't had the ability to, yet. I plan on doing it at one point in time, but I will, I don't think I'm not gonna no. So, but what they tell me is that when you leave this country and you go elsewhere, mm-hmm, people who have nothing.
And I mean, nothing mm-hmm can still be happy. It. Absolutely. Doesn't take a car. Doesn't take, you know, a lot of money. Uh, they've got water, they've got food, they've got a roof over their head. They've got family and they're happy. And I, I think we've, you've been gone a while. I think we've lost that we've lost touch with that in this country.
And I would hope to get it back. They also have faith. They have faith in themselves. They have faith in their family and they have spiritual faith. And I like things like that. And I believe that everybody in the world has that in common. It doesn't matter your culture, religion, your language, your skin color, or whatever.
No, there, there a smile is universal. And when people offer food and share things like that's universal, too. and in this culture, you cannot turn down a second plate of food as an insult. So just be prepared to eat and be prepared to be taken very well cared of, and also have the pleasure of reciprocating that as well.
And so I've seen that as part of this culture, but no, the, the United States is fine. We have this, I just think people need to slow down. Calm down a little bit and just get back to the basics, get back. As I mentioned, the way that we were raised by our parents and grandparents, and if we can get back to that sort of simple sort of mind frame and, and communication, people have much more, uh, effective and fulfilling relationships.
What what's happening is people are texting too much and they're not calling. or they're not seeing one another, because it may be COVID people got isolated and it's not easy. It's really, the tough road is to get back into that. The easy way is just to keep doing what you're doing, but the, but the more challenging way is to walk next door to your neighbors and to say hello, or to make that extra effort to not break a plan and to see your friends or to do a follow up email or phone call for courtesy.
And not be latent about it because people are expecting that. And so as long as you can do those sort of things on a daily basis, it won't pile up. You won't forget about it and you'll be invited to a lot of parties and events because you're showing interest in that sort of relationship. Absolutely.
Yeah. I ask my youngest son. When he was, uh, 18, 19, this is about 10 years ago, but he, he was to the, he was so good at texting that he could in class have his phone in his pocket and be able to text without looking at the, the number to the, uh, uh, letters as to mm-hmm. what he was. I mean, he was so gifted at texting.
He did it so much. So I asked him one day, I said, Don't you find that texting takes away from the personal attention of having a conversation with somebody. And he said, no, I'm fine with texting besides I can talk to five girls at the same time when I'm texting. And I can't do that when I'm on the phone.
So it's like, well, okay, but what's your son's name? The Fs . That sounds great. Five girls at the same time. He's remember our generat. Okay. We had to call people's homes to ask permission to speak to our friends. Yes, we did. Cuz dad would pick up the phone and it would be like, who's this that's right. Oh, you know, can I talk to Lisa please?
Uh, you know, and uh, but nowadays none of that's, but I think you're right. We've lost a human touch and we, and you would be great to get that human touch back. I gotta ask you in Costa Rica, what's the homeless situation like. It's there. Uh, and I, I see it a lot in, in San Jose, but really what I see is it's more of somebody that's lost their way.
It's usually a young man or a young woman that might be indulging. too much. Wow. Yes. And so that's what I see. And so, but other areas where yes, it is a third world country. And I have seen individuals out there asking for the most asking for OS from people. And you can tell that this individual might be a senior citizen or have a handicap.
Or something that's not drug or bad habit related. And a lot of people, including myself, not just give money, but then all of a sudden you ask, is there something that you need specifically? I need some sneakers, I need a jacket. I need something. You get that for them. It's not like a one and a done, like in my neighborhood, there was a corner and there was, there was Donna Katia.
She must have been at least 75 years old. And this woman was out there every day, sweetest woman. And she was literal. Almost supporting her family. I didn't ask too many questions, but this woman was out there asking for money and saying, you know, blessings for people. And she was very smart. She remembered people's names too.
And so when I would see her, I would give something. And then when Christmastime came along, I asked if there was something specific. She mentioned the sneakers for, you know, a grandchild and I, and I got that for her. And so, um, there's certain ways to do it. Like I'll give somebody money on the corner if they're juggling knives or doing some sort of acrobatic event.
Yeah, sure. I'll give you a couple dollars. But then when you see somebody every day and you realize they're part of your community, it's, it's something where people want to take care of them. It's interesting how neighbors will talk about this individual that you saw and they start learning about them.
And so this is a culture that really likes to take care of their own. And I've seen on the side, like if you walk past the banana plantation, they'll be a worker there and you're just walking and he's like, Hey, would you like a few bananas? You know, it's just, people are always sharing and they're always, um, Once again, trying to make people feel welcome, but I don't see it that bad.
I don't see really tent encampments here. We just see certain packets of the city that might have individuals, as I've mentioned that.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/lHwxCUKsY9E
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
Michael Neuendorff: How, how do you, how do you develop sales? People who are relatively green to become someone that is effective at following your methods and processes? That, what, what, what do you look for in salespeople to know that I'm working with someone who could be great?
Michael? Those are my favorite agents to.
I can mold them. They're not coming in with bad habits. They're coming in bilingual, which shows such education for them. I get to be their first coach, if it's their first call center, telemarketing job, but let's go through it in three stages. If we may, the first one is the psychological stage. I have to let them know that fear is a morbid anticipation of something that hasn't happened yet.
Just in my own instance, just by these agents being bilingual and myself, once again, it shows dedication and structure. So they've done something very difficult. If I can properly prepare them and put them on a level playing field with all of the resources, such as a proper script. Rebuttals training in the CRM, in the system, how to use their phone system, doing quality assurance, which is QA support, where we go through, we call them KPIs, which are key performance indicators.
So we can just see their consistency. Trust me, everybody. It's a test. You can easily pass. The points that I give are for the soft skills. We just judge you to ask their email address and mention your information. I don't do that. I, I concentrate on the ACEs. I, I expect you to do that. That's what I'm paying you to do.
Richard Blank: What I want you to do when you're in class is to once again, relax and realize that this could be something that could pay more than most vocations. And the fact that you have a Thor. And you should expand your vocabulary. So instead of using words like help, my suggestion would be to use in this specific order would be assist guide or lend a hand, same message, different delivery.
You're being more strategic on this. You're being a little more clever. You don't once again, need to say, I'm sorry. It's for my clarification. So once I expand their vocabulary, just with work words, and then they go home and learn additional words cuz they're just so into it. And so what happens then, then you start connecting people together.
So you have a certain sort of buddy system or unlike myself, who's the owner of the company telemarketer. When you have somebody that shine. Let them work with the local Costa Ricans in their own language, knowing their culture. It's very important for me that people get promoted here from within, and I'm able to delegate certain responsibilities.
Now you're talking about a new guy. But if the kid shows up on time, front row center takes notes, role plays participates, just a great all around kid. You don't think I'm gonna want him to stand up on Wednesday and do a little bit of the class just for fun to build his confidence, love kids like that, have to do things like that.
And they will make sure that the people that work with them break bread with them, know each other's names. And you just don't say, good job. What do you saying? Good job. Let them specifically know you listen to a call or let them know, thank you for your one year anniversary with us. I must be doing something right, because Amazon, Oracle, Intel, and HP they're here.
I compete against the big boys, but guess what? They don't play pinball with their people. They don't train their people personally, like I do. They're not selective of sometimes the campaigns that they choose, just to make sure that people feel comfortable with the sort of training that they have and the preparation.
And so that's why I believe that this smaller sort of company that I have is why certain people gravitate towards this. It may not be for everybody. Some people just wanna lose themselves in thousands of people. But those that work for smaller call centers can make a very, very good name for themselves.
Very fast. Yeah.
Michael Neuendorff: Excellent.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/bcX13KGnqYI
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
ユーチューブは言論弾圧最悪!!
**やばいメールが来た🙉全文公開
こんvにちは、あなた
2022/06/26 日 21:45
親愛なる愛する人、
私は病院から書いています。
あなたの意見に耳を傾け、あなたを信頼することは私の喜びです
ビジネスパートナーシップ。の前にあなたの電子メールの連絡先に出くわしました
あなたの援助を必要としている間のプライベート検索なので、慌てる必要はありません。私達
これまでに会ったことはありませんが、私たちで成功するために
私たちは人々を信頼するリスクを冒さなければなりません。ミス・シャダ・アドルフォです
私はとても若い女の子なので、自分でこれに対処しなければなりません。
あなたの助けとアドバイスが必要です。私は病院からあなたに手紙を書いています
私は癌の治療を受けていますが、私の医者は私が生き残れないと言いました
1ヶ月後。
私の亡き父は銀行の1つに300万ドルを預けました
ここ。周りの状況にもよりますが、これを投資したかったです
あなたの国の海外のお金。叔父が父を毒で殺した
そしてこのお金のために私を殺そうとしました。私は彼らに書類を渡すことを拒否しました
お金のために。彼らは私の父の財産をすべて売り、私は彼らから逃げました
そして今、私はこの恐ろしい癌で病院に行きました。
私は次の方法であなたの緊急の助けを求めます:
(1)この送金用の銀行口座を用意します。
(2)このお金があなたの口座と私にうまく送金された後
まだ生きている、私はそれからより良い治療のためにあなたの国に来ました
(3)投資アドバイスでこの基金に投資する
不動産やホテルで
(4)資金の一部を戦争で荒廃したウクライナを助けるために使う。
最大限の成熟度でこれを処理することを楽しみにしています、
機密性と透明性。
迅速な返信を待っています。
敬具。
シャダアドルフォ。
--
Dear beloved,
I am writing from the hospital.
It is my pleasure to listen to your opinion and trust you for a
business partnership. I came across your e-mail contact prior to a
private search while in need of your assistance so do not panic. We
have never met each other before, but in order to be successful in our
lives we must take the risk of trusting people. I'm Miss Shada Adolfo,
I'm such a young girl that I have to deal with this on my own, so I
need your help and advice. I am writing to you from the hospital where
I am being treated for cancer which my doctor said I will not survive
after one month.
My late father deposited three million dollars in one of the banks
here. Depending on the situation around me, I wanted to invest this
money abroad in your country. My uncle killed my father with poison
and tried to kill me for this money. I refused to give them the papers
for the money. They sold all my father's fortune and I fled from them
and now I ended up in the hospital with this dreaded cancer.
I ask for your urgent help in the following ways:
(1) Prepare a bank account for this transfer.
(2) After this money is successfully transferred to your account and I
am still alive, I then came to your country for better treatment
(3) To invest in this fund with your investment advice
in real estate or hotels
(4) Use part of the money to help war-ravaged Ukraine.
I look forward to you handling this with the utmost maturity,
confidentiality and transparency.
Waiting for your quick reply.
Yours sincerely.
Shada Adolfo.
Watch this video to find out how you can get 5 million visits per month with just one simple marketing tip.
Introduction: Welcome to my first ever video on YouTube! My name is Glenn and in this video, I'm going to show you a few different ways to market your website and drive tons of visitors. This is going to be all the information you need to know in one place and it's all super easy too. Let's get started.
This is a video about how to get 5 million visits per month with one simple marketing tip.
Introduction: Hi, I'm your new best friend for all things marketing. Today we're going to be talking about how to get 5 million visits per month with one simple marketing tip. Let me show you what it takes.
RESOURCES & LINKS:
____________________________________________
How To Get 5 million Visits Per Month With One Simple Marketing Tips (video): https://youtu.be/8wVfLGCM97U
The Best Ways To Convert Website Visitors Into Leads (video): https://youtu.be/0Vsh_wHnTtg
____________________________________________
Why You Need to Grow Your Business With More Visitors Today!
When you’re trying to grow your blog, one of the most important things you can do is find ways to get more people to visit your site. If they don’t end up reading your post, they won’t subscribe to your email list, and they won’t buy your book or download your freebie.
That’s why you should be especially interested in this article, because it shows you how to get 4 million visits per month with just one simple hack. You see, that’s the amount of visits you get every single day, so you can see why this is such a big deal.
In this case, that means that you must be doing something that is actually helping people or selling a product or a service. If you’re not sure where to start, then you should start by looking at your analytics.
Find a Niche That You’re Profitable In
Create High-Converting Content That People Want to Read
Use SEO Tricks to Get Your Blog to Show Up on Page 1 of Google
Use A Blogging Platform That Gives You All The Tools You Need
Wrapping Up – How To Get 4 Million Visits Per Month
How I Get 4 Million Visits Per Month With ONE SIMPLE Marketing Tip
This Free Marketing Advice Will Get You 4 Millions of Visitors PER MONTH
How To Create A Traffic Machine That Gives You 5 Million Visits Per Month
How to Get 5 Million Visits per month easily without content marketing
► If You're Looking For An Ad Agency Reach Out To Me! @ https://seo25.com/
►Find me on Instagram: https://www.instagram.com/websitetraf...
►Blog: https://seo25.com/blog
learn more secret way to increase website visitors tips.
https://youtu.be/8wVfLGCM97U
#Traffic #SEO25 #DigitalMarketing
Russian war invasion will not commence on March 8th as is 12 day of war on Ukraine already and Russia ethnically cleanse genocide Ukrainians on occupied Crimea and in Donetsk - WEST MUST ACT NOW !!!!
ADVANCED CALL CENTER TELEMARKETING TRAINING
At Costa Rica’s Call Center, we are confident enough in our bilingual telemarketing expertise that we are willing to disclose a sample of our nearshore BPO training for the curious. Our Latin American advanced telemarketing course has been highly rated for our extensive call center knowledge in the areas of interpersonal communication, conflict management and phonetics. We invite all companies interested in outsourcing to discover why Costa Rica’s Call Center ranks among the best in bilingual communication techniques for Costa Rican telemarketers.
From day one, our new customer service and sales agents go through our specialized Early System Programming (ESP) where we train BPO agents in increasing their level of intensity and persistence of behavior. Many courageous people initially display an interest in making outbound cold calls, but not everyone has the ability to be a professional bilingual telemarketer that produces results. A call center agent may be highly intelligent according to a more conservative definition yet unmotivated to dedicate this intelligence to certain outbound BPO telemarketing campaigns.
A call center’s psychology of selling over the phone will be the initial BPO topic covered. The telemarketer’s mind is focused on how to prevail over rejection and to uncover a physical stamina to handle a minimum of 8 hours of quality outbound phone calls a day. Each bilingual agent’s fear of telemarketing is addressed openly and resolved with compassion. Prevention for call center burn out is discussed and will be closely monitored daily for each Central American trainee. This key observation will filter out potential quitters while promoting BPO career team members for your company. At Costa Rica’s Call Center, we are not hard on our nearshore call center staff, we hand pick and train them to work hard at making your offshore campaign successful.
Bilingual phonetics is often discussed and is encouraged as an ongoing study for mastery. Practice calls are always recorded, analyized and studied during every training session and will cover level one (easy close) to level five (non-stop rebuttal) types of telemarketing calls and customer service escalations. An analysis provided from a detailed checklist will judge the agent’s tone, rate, pitch, duration, pause, pregnant pause, delivery and timing of open and close-ended questions. Video taping a call center phone call in progress involves the same phonetics study along with non-verbal communication to understanding how body posture, facial expressions, hands as an illustrator and motion can dramatically improve a voice and projection. All BPO trainees must be a third party observer in order to make the necessary mental changes themselves. The only way anyone can make great strides in career building self-improvement when is to be humbled by their own criticism. Self monitoring and reflection is what will make your telemarketing team rank among the most proficient sounding in the business and will create long term BPO agents for your offshore project.
A mandatory call center training quiz at the end of every BPO class is necessary to make sure that the Latin American agents know how to handle our system and have a confident understanding of your outsourced material taught that day. The offshore campaign information plus advanced rhetoric are a minimum of two written and oral exams that must be passed by all bilingual team members. As the nearshore telemarketing training is near completion, several test calls will be made to you for final approval of the script and our team members ability to properly speak for your company.
Costa Rica’s Call Center operates all bilingual BPO training sessions in a low pressure environment. In the beginning of call center training, it is very important to build a comfort level with our processes before they are on their own. During this stage, they have to get comfortable handling customer service and sales issues very quickly before they are approved to make a single call for your company. The faster the agents get on the phone and take a call will improve their learning curve, become more efficient faster and would decrease their ramp-up time.
Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space.
Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America.
By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, Richard has successfully prepared and managed some of the finest telemarketers in the country for the past twenty one years.
https://costaricascallcenter.com/en/r...
https://youtu.be/F4x-y2_Kg1E
https://youtu.be/Tz1r7IOiVGo
At Costa Rica’s Call Center, your initial BPO consultation will not be with an account executive, but with the CEO himself, Richard Blank. After a careful telemarketing analysis and comfortable understanding of your business needs, we can begin to match your outsourcing plan with our customer service. Our offshore objective on your first call is to offer sound advice and for you to conclude if our nearshore outsourcing solution for your growing company makes financial and logical sense.
In order to fully comprehend your specific Central America outsourcing business needs, we will ask you a series of selective BPO questions. Every telemarketing detail is important and must be considered to properly prepare your call center agents. Take your time when speaking, so we may listen carefully to all of your customer service ideas and concerns. There is no generic format given to anyone who contacts us, which would be a disservice to you and to your company when offshoring. At Costa Rica’s Call Center, each nearshore client is regarded as unique and merits their own tailor made bilingual call center campaign program.
Costa Rica’s Call Center can provide nearshore outsourcing services to match any size BPO budget. What is a comfortable amount for you to begin an inbound or outbound calling project? When our positive telemarketing results increase your working capital, we can talk about a larger offshoring budget, if desired, for even faster growth.
We are firmly intent in maintaining a long term call center relationship that will benefit everyone. Our mutual customer service goal is to help your business grow through a well thought out offshore marketing plan that is financially sound, period. At Costa Rica’s Call Center, we are confident that you will be satisfied with the telemarketing results and will continue to work with us on other BPO programs in the future.
The moment we agree on your particular type of BPO outsourcing needs and the expectations from your customers, the offshore telemarketing process is put into motion. A time frame must be established by both parties for your new call center staff to reach their goals before your launch date. This will take place after our top executives consult with the nearshore customer service managers and training staff on your outsourced campaign. All opinions will be discussed with you to assist in making your final approval.
Hiring and specialized training of your Central America telemarketing team will take place immediately. Depending on the scale and complexity of your BPO campaign, training times and lengths will vary for proficiency and must be taken into consideration. This will be to your call center advantage and will work in your bilingual team’s favor for maximum BPO results. Daily updates on your call center agents can be sent to you at the end of each business day for review, if requested. Normal reporting is on a three day basis.
Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space.
Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America.
By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, Richard has successfully prepared and managed some of the finest telemarketers in the country for the past twenty one years.
In addition, he has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/r...
https://youtu.be/F4x-y2_Kg1E
https://youtu.be/Tz1r7IOiVGo
Killers hired by Moscow Belgrade next door to our house in Novo mesto have all motion detectors in otherwise AS IT APPEARED(Question ? is why it appeared) as in ongoing service, now clearly turned off...
Motion detectors which triggered lights at nights were installed by all neighbors(5 houses) in 2015 to as was brainwashed ensure how no one is approaching to house walking - violent brainwash under MK Ultra which was followed by directed energy attacks at nights and gassing as it appeared instructed on how tunnel is under the house and detectors were installed only for me to see how no one is walking at night to house - Miroslav Berger referred to explained violence as "for my sake"....
Past Miroslav Berger and Dane Kolenc's tunnel lie which I never swallowed, I observed on occasions how motion detectors were at times also not triggering lights and tonight just happened so was such night. For this issue, Miroslav Berger instructed under MK Ultra will be because US Government which demanded from me to observe/realize with own eyes and brain that those only were installed to confuse on attacks as whenever those would take place, motion detectors wouldn't be turned on - a strategy as Miroslav Berger claimed in the name of America which I must observe myself to get credit for one...IN REALITY AS WAS ALSO TOLD, KILLERS USE TIMED MOTION DETECTOR SYSTEM THROUGH THE CITY WHICH ON OCCASIONS(MOST LIKELY SEPARATELY AS SOMEONE UNDER MK ULTRA MENTIONED ME ALSO PROOFS FROM CITY - THE WAY THEIR MOTION DETECTORS TRIGGERED IN THE PAST ALSO DIDN'T MAKE SENSE AS THOSE WOULD TRIGGER AS SOON AS I WOULD OPEN DOOR FROM HOUSE AS WAS CASE WITH KOLENC OR WOULDN'T EVEN ENTER HOME PROPERTY WHEN FROM BERGER RESIDENCE DETECTORS WOULD INDICATE MY MOVEMENTS) DID TRIGGERED ON LIGHTS AT NIGHT OR IN THE MIDDLE OF THE NIGHT TO CONFUSE ON MK ULTRA BRAINWASH WHICH TONIGHT STARTED(SOME 200 METERS FROM HOME) JUST PRIOR TO MY REACHING HOME WITH POLICE PATROL IDENTIFYING ME....WHAT APPEARED TO ME WHEN CONSIDERING NO LIGHT MOTION DETECTOR TRIGGERED MY PRESENCE UPON ARRIVAL AT HOME AND SPECIALLY DUE TO MK ULTRA BRAINWASH AS TOTAL COVERUP - MENTIONED POLICE CAR APPEARED INFRONT OF MY EYES FOR THE FIRST TIME(WITH EXCEPTION OF MK ULTRA DURING WHICH MENTIONED POLICE OFFICERS WITH SOME OTHER POLICE OFFICERS ALSO BRAINWASHED ME ON PROPERTY INTRUSION VIA LIE DETECTORS PARANOIA EXPLAINED ABOVE - POLICE CLEARLY WAS USED TONIGHT TO HYPE INTO MK ULTRA BRAINWASH - POLICE CAR WHICH IDENTIFIED ME PRESENTED ITSELF AS GOOD POLICE OFFICERS UNDER MK ULTRA THE ONES WHO ALERTED ME ABOUT COMING SCAM AND BAD POLICE OFFICERS IN CASE GOOD POLICE OFFICERS WOULDN'T SOMEHOW MANAGE TO FUCK ME TONIGHT ARE UNKNOWN - I AUDIO RECORDED POLICE STOP FOR WHICH I WAS INITIALLY GLAD TOOK PLACE), BUT THIS ALSO IS IDEA OF ANXIETY - TO PORTRAY ONE AS PARANOID/INSANE - HAVE ONE SELF DISCREDIT INFRONT OF THE WORLD AND APOLOGIZE THIS WAY CRIME...WITH EXCEPTION OF MK ULTRA DURING WHICH MENTIONED POLICE OFFICERS WITH SOME OTHER POLICE OFFICERS ALSO BRAINWASHED ME ON PROPERTY INTRUSION VIA LIE DETECTORS PARANOIA EXPLAINED ABOVE - POLICE CLEARLY WAS USED TONIGHT TO HYPE INTO MK ULTRA BRAINWASH...
As far as my Milan Kučan Borut Pahor neighbors as is who finances crime, they are Belgrade/Moscow - not my neighbors. They were here and are here to collect bill for Serbian chetniks in Belgrade and Russians in Moscow. And such is the story about good and bad in my case(regular brainwash bullshit to face as little as possible resistance during killing) in just about everything that sided with me...
NOT SLOVENES AND 100% NOT MY NEIGHBORS.
Vitamins I purchased replaced hopefully ONLY with old vitamins and not something even worse as mother referred to them under MK Ultra briefly as toxic as alkaline batteries WHILE HYSTERICALLY INSISTING ME NEXT TO OTHERS INVOLVED ON EATING VITAMINS UPON RETURN FROM POLAND...for these vitamins which expired on January of 2020(just a year and something prior to my departure to Poland in 2018, they have taken me to local DM store where purchased and where I was explained in face on how I must not eat them as they are toxic - I don't think these are my vitamins and I don't think those were toxic to degree despite again German Von der Leyen involved claiming me same that I would suffer heart problems/poisoning, but whole thing is nothing other than malicious form of torture used to incite one through violence into paranoia used for victim to make claims which easily are refuted and used to further NOT SEE as an pretext about what went and goes on with victim - for every crime, they have always used cooperation with West so blame for crime was shared - known as collateral murder - too damn bad I am not paranoid and have eaten whole box of them till I purchased new one and realized due to color that something is not the same on what I observed date issue - at least a little paranoia in my case would be good but I have none probably even more so due to degree of abuse against me as they loaded me with million crime promises under MK Ultra making otherwise as should be case with normal human being exposed to danger even MENTAL WISE immunity system totally clustered and rejecting toxic "MK Ultra" gestures/death promises for future).
Top 5 Supplements for Men.
I break down the top 5 supplements for men and their benefits.
Affiliate Disclaimer: As an affiliate, I make commissions from sales for each of the affiliate links. This should not and will not affect your ability in any way to buy said products. I only promote products which I feel and know are all around beneficial and not dangerous in any capacity.
Disclaimer: For any people with preexisting conditions and ailments, it is best to consult with a certified medical professional before trying any new products and supplements. It is also highly recommended that you start off slow and with small amounts, then gradually build up as well as increase the frequency over time. I cannot be held responsible for any misuse of said items. You consume at your own risk. You must be 18 or older to buy said products.
Links are as follows:
Rock Hard Formula:
http://liberatur.rockhardx.hop.clickbank.net/
Okinawa Flat Belly Tonic:
https://hop.clickbank.net/?affiliate=liberatur&vendor=fbtonic&tid=track
BulkSupplements BCAA:
https://amzn.to/3rexfnv
Primal Flow:
https://hop.clickbank.net/?affiliate=liberatur&vendor=primalflow
Sunwarrior Protein:
https://amzn.to/3Gc1vUkf
All products are property of their respective owners.
Read More: https://www.aliberatedman.com/
YouTube Video: https://youtu.be/ata-3CtsXPM
From the outside looking in this kinda seems like a weeb review video but it's not. It's just more pointless reminiscing as usual cuz starting this year I've came across several of my old fandoms, the books & TV series I used to love specifically when I was 8 (and sometime around the past too, but still mostly when I was 8).
This whole vlog is just basically me pleasing my 8yo self drawing the scenes I wasnt able to back then. Another thing to add is I'm not really a self-insert kinda fan, however back then I actually did make self-insert characters in a few fandoms, one of which is this one mentioned up there.
Also I bought the 2nd scent from Black Friday, which comes in a bundle with Lovana's HUG ME body mist!
Lastly, please please PLEASE get yourself vaccinated ASAP. Like I said n pretty much everyone else mentioned, vaccines might not protect you 100% but even if you did catch the disease-who-must-not-be-named, it'll make the symptoms lighter.
Source: https://youtu.be/35zrDdo5u9k
https://houstonmcmiller.net/government-stimulus-check-how-to-get-new-1400-stimulus-check-update/
https://houstonmcmiller.net/youtube
How to get $14k stimulus check payments? How to get $1400 Stimulus check update? How the new stimulus check will be more than $1400?
Who is eligible to receive a third stimulus check?
The same eligibility rules apply to the second stimulus check payment as the first one. You must have a valid Social Security number, and you can't have been claimed as a dependent on someone else's 2019 tax return. In general, taxpayers without an eligible Social Security number are not eligible for the payment. However, this new law allows households with different immigration and citizenship statuses to be eligible to receive $600 per individual and $600 per child with Social Security numbers.
Jesus was once asked what we must do to have eternal life. In response, Jesus told the parable of the Good Samaritan. Have you ever considered the implications of that short story, and how it relates to your salvation? It's not just a story about how God likes it when we're nice to people. It's an example of how we need to live our lives if we hope to be part of the kingdom of heaven. There is a powerful lesson in the parable of the Good Samaritan which is not being talked about in any church today. Will you listen to it?
"You must be born again!" is a popular church slogan these days. Rituals like the sinner's prayer and water baptism have been linked to the concept of being born again, but Jesus did not teach these things. So what did Jesus teach? What does it mean to be "born again by the Word of God"? Don't allow shallow church traditions to blind you to God's plan for your life. Please write to my email address on the 'About' section of this channel (found next to "business enquiries"). What is "A Voice in the Desert"? A Voice in the Desert is anonymous. Its purpose is to point people to the message, rather than the messenger. Most modern day prophets promote themselves more than the teachings of Jesus and the true message of Revelation. A Voice in the Desert challenges that error and more. Some of the things you hear on this channel may be difficult to understand, and may offend you. The goal, however, is to sweep away dogmas and traditions to reveal what Jesus actually taught. If the message in this video had an impact on you, then please subscribe to stay up to date with more videos
What does the coronavirus (2019-nCoV) have to do with Bible prophecy? This channel is wary of YouTube prophets who make a big deal out of every newspaper headline, but we must admit that the novel coronavirus could play a significant role with regard to the end times. Jesus said that, in the last days, there would be wars and rumors of wars, pestilences, famines...he described these as the signs of the times, but he also said that these signs would indicate that the end was NOT yet upon us. So how does the recent china outbreak fit in with what Jesus predicted?
Has the roof on your home started showing signs of problems? Maybe you've noticed a water stain on your home's ceiling or a a few shingles that look a bit odd or broken. Whatever the case, if you think there may be a problem on your home's roof it's important to get it checked and repaired quickly. Having a reputable roofing contractor in Canton Michigan come out and take a look at the problem is a must. Delaying roof repairs to your home can lead to more problems and even mold growth if it's not dealt with quickly. If you're not sure if you need roof repair or roof replacement in Canton Michigan be sure to take a look at one of our latest blog posts here:
https://allpointconstructionmi.com/15-signs-need-roof-replacement-canton-michigan/
In March 2020, we released a video called 'Bill Gates, Coronavirus, and the Mark of the Beast'. In that video, we discussed anti-vaccine concerns in relation to something Bill Gates and other MIT experts have been working on in relation to a Covid19 vaccine, biometric identification, and a program called ID 2020. However, we must be very clear that we are not against vaccinations. Our goal in making these videos is to show how worldwide coronavirus pandemic developments relate to Bible prophecy and the end times. This video will give you more information about that, and it will also clarify our position on vaccinations and science in general.
TO CONTACT: My email address can be found on the 'Community' section of my channel.
What is "A Voice in the Desert"?
A Voice in the Desert is anonymous. Its purpose is to point people to the message, rather than the messenger. Most modern day prophets promote themselves more than the teachings of Jesus and the true message of Revelation. A Voice in the Desert challenges that error and more. Some of the things you hear on this channel may be difficult to understand, and may offend you. The goal, however, is to sweep away dogmas and traditions to reveal what Jesus actually taught.
This is an urgent update on the COVID19 (novel coronavirus) pandemic that is threatening the whole world, and how it relates to Bible prophecy. Jesus listed pestilences as one of the signs of the times, or, more precisely, the "beginning of sorrows". He specifically said that these beginning of sorrow (including epidemics and wars and rumors of wars) are actually a sign that the end is NOT quite yet. Something worse will come AFTER them. The COVID pandemic could and likely will be solved, bringing peace back to the world. But this is not necessarily good news... because something far more sinister than the coronavirus is looming on the horizon.
This video starts with some things that we announced as early as October of 2019, and includes excerpts from several other videos that we released in November, December, and January. Rather than being out of date, what we said in them is becoming more true with each day that passes.
TO CONTACT: My email address can be found on the 'Community' section of my channel.
CREDITS
Sand blows on the Great Sand Dunes by Kelly Kochanski
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CLIMATE. THE FUTURE IS NOW AllatRa TV English Creative Commons Attribution license (reuse allowed)
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Exposing China's Digital Dystopian Dictatorship by ABC News Australia
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Ambulance vehicles, police cars, and even what you see here...no not coincidence. I had ambulance vehicles approaching from opposite side with sirens on, on what those would make u turn and head opposite way...sirens can be heard infront of hostel even regularly at 0100am. Yes, Polish politicians cried to Slovenian politicians(not that I would trust them much, but still - they needed something to blame to create what they did out of my life for the sake of Poland) and people just what a swines we Slovenians are as people...worse, they cried with such claims to Czechs, Slovaks, Ukrainians, and others...its why specially I am glad to see and witness all these. World must know the truth.
Never free from Misery is a is a single release Official Gothic Doom Metal music video by Kaiser
Track: Never free from Misery
Artist: Kaiser
Genre: Gothic Doom Metal, Gothic Metal, Gothic Rock
Download free stuff by Kaiser:
http://www.das-kaiserreich.net/downloads-free-black-metal-music.php
Lyrics
From the day of birth
We where already doomed
Live has nothing to offer
Only misery and pain
There is no salvation found
In the worship of idols you call god
Until the final hour strikes
There is no escape from doom
No longer shall I beat this dead horse
The end is so far in sight
Life is so cruel
All you love will die
Live shows no mercy
And death is your only end to pain
Never free from misery
I need not live for this
The one wish that can never come true
A life on this earth free from doom
The misfortune that we suffer
The disappointment is always the same
When it dawns that we’ll never be free
And life's frozen dagger twisting in our hearts
There is no escaping this fate
No matter how hard you try
All dreams that I have once possessed
Have faded to nothingness
Life is so cruel
All you love will die
Live shows no mercy
And death is your only end to pain
Never free from misery
I need not live for this
The one wish that can never come true
A life on this earth free from doom
Till the day of death
Gloom is ever present
Life has taken everything from me
All that’s given was taken away
And any given paths explored
Are doomed to fail from the very start
And everyone I have ever loved
One by one is being taken away from me
For this I need not to exist
May the end set me free
Life is so cruel
All you love will die
Live shows no mercy
And death is your only end to pain
Never free from misery
I need not live for this
The one wish that can never come true
A life on this earth free from doom
Why is there something instead of nothing
And why must it be so cruel
Glimpses of bliss found in life
At the cost of great suffering and sadness
Since distant ancient times
The world has always been a sad place
To ever hope for anything more
Is sure to disappoint
"The Heart to Break the Heart" by France Joli with Tony Green is
based on:
John 15:9
9 “As the Father has loved me, so have I loved you. Now
remain in my love.
John 13:34
34 “A new command I give you: Love one another. As I have
loved you, so you must love one another.
1 Thessalonians 2:8
8 so we cared for you. Because we loved you so much, we were
delighted to share with you not only the gospel of God but our
lives as well.
John 18:37
37 “You are a king, then!” said Pilate.
Jesus answered, “You say that I am a king. In fact, the reason I
was born and came into the world is to testify to the truth.
Everyone on the side of truth listens to me.”
Psalm 63:6
6 On my bed I remember you; I think of you through the watches of the night.
Acts 20:31
31 So be on your guard! Remember that for three years I never
stopped warning each of you night and day with tears.
Philippians 1:7
7 It is right for me to feel this way about all of you, since I have
you in my heart and, whether I am in chains or defending and
confirming the gospel, all of you share in God’s grace with me.
Numbers 11:12
12 Did I conceive all these people? Did I give them birth? Why
do you tell me to carry them in my arms, as a nurse carries an
infant, to the land you promised on oath to their ancestors?
John 7:28
28 Then Jesus, still teaching in the temple courts, cried out,
“Yes, you know me, and you know where I am from. I am not
here on my own authority, but he who sent me is true. You do
not know him,
Deuteronomy 18:8
8 He is to share equally in their benefits, even though he has
received money from the sale of family possessions.
Luke 3:11
11 John answered, “Anyone who has two shirts should share
with the one who has none, and anyone who has food should
do the same.”
Philippians 4:14
14 Yet it was good of you to share in my troubles.
Amos 9:11
Israel’s Restoration
11 “In that day
“I will restore David’s fallen shelter— I will repair its broken walls and restore its ruins— and will rebuild it as it used to be,
Jeremiah 30:18
18 “This is what the Lord says:
“‘I will restore the fortunes of Jacob’s tents and have compassion on his dwellings;
the city will be rebuilt on her ruins, and the palace will stand in its proper place.
Numbers 22:30
30 The donkey said to Balaam, “Am I not your own donkey,
which you have always ridden, to this day? Have I been in the
habit of doing this to you?”
“No,” he said.
Exodus 28:28
28 The rings of the breastpiece are to be tied to the rings of the
ephod with blue cord, connecting it to the waistband, so that
the breastpiece will not swing out from the ephod.
A disk read error occurred. Press Ctrl+Alt+Del to restart?
disk read error occurred windows 7?
disk read error occurred windows 10?
How to fix "disk read error occurred" message?
Solution 1: Boot OS from Hard Drive
If you meet disk read error when your computer starts up, the first thing you should consider is that whether the boot order is correct or not in BIOS. So please go into the BIOS to check it.
2: Reset or Upgrade BIOS
In some circumstances, disk read issue can be fixed if you reset your BIOS to its default or upgrade to the latest version which must be available for your computer.
3: Repair Master Boot Record and Boot Sector
If your Master Boot Record or boot sector is corrupted or damaged, disk error will appear. So in order to fix disk read error, you need to take measures to repair MBR or boot sector and solve "A disk read error occurred" issue with USB boot.
4.Recover lost data and restore operating system.
If you want to know more information, please click the following URL: https://www.partitionwizard.com/partitionmagic/disk-read-error.html
Sharlyn is a multi-talented Singapore Emcee who holds with her a wealth of experience hosting a variety of prestigious events from Fashion & Glamour, Press Conferences& Seminars, Product launches , Roadshows, Award Ceremony, Galas, DND and Corporate events. With her elegant poise and effervescent smile, she is ready to charm the crowd for a mesmerizing evening!
Armed with a Mass Communications and Media Management degree, and radio DJ experience, she is able to appropriately use her Radio Voice to connect with all target audience and cleverly weave in clients’ messages seaminglessly. Having studied Higher Chinese in schools, it adds another dimension to her skills as an emcee to dynamically connect with audience from various walks of life with highly specific and accurate choice of communicative words.
Hire Emcee Sharlyn Now!
Five Keys to Hiring a Good Singapore Emcee
A Master of Ceremonies can make or break the occasion. He (or she) is the bridge that delivers the event to the guests and gets the show moving. He is the Jack-of-all-trades—mood setter, cheerleader, joker, stage manager, script director and many more—depending on what the occasion calls for. So, are you ready to find your next Singapore emcee? What should you look for in a professional host
A good Singapore emcee can talk
First off, verbal ability (big surprise!). A good emcee knows how to communicate with his audience. It is someone who doesn’t just talk at people, he talks for them. He knows just what to say to crack ‘em up, raise their anticipation and direct their attention. You won’t want someone who drones on and on in a monotone.
Needless to say, he must also have a good command of the language, be it English, Chinese or both. Hooray for bilingual emcees. An effective compere is eloquent and speaks the language naturally—without pause or fillers—in a pleasant, well-modulated voice.
A good Singapore emcee is engaging
Most of the time, people will want someone who’s witty, funny and energetic. He must know how to work the crowd and get them pumped-up because an emcee is not just an announcer, he is an entertainer, mood-gauger and charmer. He understands that although he is essential, he is not the star of the show and his job is to make the audience, speakers and organizer shine.
A good Singapore emcee is always prepared
You wouldn’t choose to send someone to a bazooka fight with a wooden sword. You’d arm them with bombs, tanks and well, a bazooka. Likewise, you will be looking for an emcee who comes well-prepared, not to do battle but to entertain. He must have his well-oiled artillery of flair and style close at hand.
Communication is key. A good emcee knows what questions to ask and prepares his performance accordingly. He cares about his audience and is not inclined to just ‘wing it’. He has studied the event, knows it from top to bottom and is ready to dictate the atmosphere from an attention-grabbing opening to an appropriate closing.
A good Singapore emcee is a good manager
You must hire someone who manages time wisely and can keep juggling many balls at the same time—figuratively, but literally juggling balls on stage can be entertaining too.
He is conscious of the time and even briefs other speakers on their allotted time frame. He can transition from speakers, to winners, to party segments according to schedule with little to no hitches. He is not fazed by unexpected events and even finds something amusing or interesting in them. In addition, he can run the show smoothly and is ever-ready against that dreaded enemy—dead air.
A good Singapore emcee is versatile
As a good manager, an emcee should be up to any situation. He is composed, can think on his feet and is not easily flustered. An example is one who can comment on what just happened. “The waitress spilled a drink on a guest’s crocodile shoes? Aw, she’s just jealous of his wonderful fashion sense.” Or, “We have a wildlife sympathizer in the house.”
A versatile emcee is also one who can be put in any setting and rise above it. He can tailor his style to what you have envisioned and can take a lot of pressure off you, the producer. A party, a corporate event, an awards ceremony—you name it.
Dancer: Ashlynn Marie
Lyrics: AKIRA☆SKYHIGH/Isaac Asimov
Music: AKIRA☆SKYHIGH
ROBOT!
A robot may not injure a human being, or, through inaction, allow a human being to come to harm.
android
artificial intelligence
computer vision
standard robot language
I'm a ROBOT ROBOT ROBOT ROBOT
TECHNO TECHNO TECHNO TECHNO
A robot must obey the orders given it by human beings except where such orders would conflict with the First Law.
vision sensor
acoustic sensor
ultrared sensor
ultrasonic sensor
I'm a ROBOT ROBOT ROBOT ROBOT
TECHNO TECHNO TECHNO TECHNO
A robot must protect its own existence as long as such protection does not conflict with the First or Second Law
Newton equation
Euler equation
Lagrangian formulation
Coriolis acceleration
I'm a ROBOT ROBOT ROBOT ROBOT
TECHNO TECHNO TECHNO TECHNO
ROBOT ROBOT ROBOT ROBOT
TECHNO TECHNO TECHNO TECHNO
A robot may not injure a human being
Lyrics: AKIRA☆SKYHIGH/Isaac Asimov
Music: AKIRA☆SKYHIGH
ROBOT!
A robot may not injure a human being, or, through inaction, allow a human being to come to harm.
android
artificial intelligence
computer vision
standard robot language
I'm a ROBOT ROBOT ROBOT ROBOT
TECHNO TECHNO TECHNO TECHNO
A robot must obey the orders given it by human beings except where such orders would conflict with the First Law.
vision sensor
acoustic sensor
ultrared sensor
ultrasonic sensor
I'm a ROBOT ROBOT ROBOT ROBOT
TECHNO TECHNO TECHNO TECHNO
A robot must protect its own existence as long as such protection does not conflict with the First or Second Law
Newton equation
Euler equation
Lagrangian formulation
Coriolis acceleration
I'm a ROBOT ROBOT ROBOT ROBOT
TECHNO TECHNO TECHNO TECHNO
ROBOT ROBOT ROBOT ROBOT
TECHNO TECHNO TECHNO TECHNO
A robot may not injure a human being
If you feel and great wearing your bikini then it is the right fit for you. The bottom should appear smooth and nice, not too big and must fit tightly. Visit - https://www.dollboxx.com.au/collections/sequin-bikini
http://azulegal.com If your lender has not complied with the requirements set forth for a valid trustee sale, you have the right to defend your constitutional rights. A loan modification is a permanent strategy, which changes the terms of the original loan, accounts for delinquent payments and allows you to secure a more affordable payment and keep your home. Even if you've received a Notification of Default or a Notification of Trustee Sale we can intervene on your behalf but you must contact us immediately.
http://azulegal.com If your lender has not complied with the requirements set forth for a valid trustee sale, you have the right to defend your constitutional rights. A loan modification is a permanent strategy, which changes the terms of the original loan, accounts for delinquent payments and allows you to secure a more affordable payment and keep your home. Even if you've received a Notification of Default or a Notification of Trustee Sale we can intervene on your behalf but you must contact us immediately.