The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank
The Science of CX is a groundbreaking new weekly podcast developed to
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Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader
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Learn how to turn new customers into the most loyal customers and be on the
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CXpert - interviews with CX Leaders and Influencers that have made it their
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Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
you're listening to the science of C. X. A podcast that hopes to inspire business owners and leaders to learn new techniques and turn prospects into customers, enter customers into raving fans. My name is Steve Pappas. I'm known for my relentless pursuit of all thing’s customer across my career. And in my six startups, I've had to learn how to make decisions in business that customers really respond to. Let's spend some time together and help your business soar grow and accelerate. Well, welcome everybody to another episode of the science of C. X. I'm Steve Pappas, your host and as always, we look everywhere to find the experts that can help you in your business journey as well as your customer experience initiatives within your organization.
Today is No exception. Today we're going to be talking about some remarkably interesting areas. We're going to cover a lot of material. Please take notes if you want or you can come back and listen to it multiple times because that makes it seem like we have more listeners. Hey, yeah, do that. Instead listen to this episode 3, 4 or five times. That'll do it. Anyway, we're going to be talking about advanced telemarketing strategies. We're going to be talking about conflict management, interpersonal skills, customer support, rhetoric, Gamification, employee motivation and phonetic micro expression reading.
Have I piqued your interest yet? Well, we have a gentleman on today. His name is Richard blank, and he comes to us from Costa Rica, and he is the head of a great business process, outsourcing contact center, but he's also an expert in so many different areas that we want to talk about. So why don't we bring him in from the virtual green room? You know, there's no real green room of course by now, but let's pretend he's coming in from the green room and we'll welcome him to the show.
Richard, thanks for joining us today on the show. See, that's an amazing introduction. I'm so happy to be here, really enjoy your work and cannot wait to share amazing ideas with your audience today. That's great. Well, I'm going to give folks a little bit about your bio just so they understand where we're going to start from and maybe some interesting things about you too. So, Richard's journey in the car Contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in san Jose Costa Rica with a mix of motivational public speaking style backed by tactful and appropriate rhetoric.
Richard shared his knowledge and trained over 10,000 bilingual telemarketers. I think he learned a few things along the way. Richard blank has the largest collection of restored American pinball machines and antique rock ola jukeboxes in central America making Gamification a strong part of Costa Rica Contact center. Culture. Richard blank is the chief executive officer for Costa Rica’s Call center since 2008. Richard also holds a bachelor's degree in communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla Spain, a keynote speaker for Philadelphia's Abington High School, 68th National Honor Society induction ceremony.
Giving back to the high school is especially important to Richard as such. He endows a scholarship each year for students that plan on majoring in a world language at the university level. So, I've got to start Richard with the first part here that just jumped right at me as the largest collection of restored American pinball machines and jukeboxes. Now if anybody knows me, they know that I love pinball aside from playing guitar for the last for years. I love pinball, I don't quite go into the Galaga and those things that my wife loves but I love playing pinball.
So, tell us what you have got, I'd love to know what kind of pinball machines you have Steve, I'm so glad that you started with dessert first and naturally our favorite class in school was recessed. So absolutely. I grew up in the seventies and eighties and the arcades were just some of the most amazing places to make friends and compete. It was so new and the artwork on the cabinets and the marquees, it really was an experience and always wanted that game room like Ricky Schroder and silver spoons.
I was jealous. So, I wanted one and down here since I own a call center and I have the space, I go treasure hunting and one man's trash is another man's treasure and they just really do not know what they have in their bodegas. And so, I will find a machine and bring it back here. And with specialist I restore them now regarding my pinball machines. The oldest one that I have is a 1976 Bally's freedom. And one of the newer ones would be like, let's say a last action hero where a doctor who I have an M. B. A fast break in a mouse.
And around I got Williams, space shuttle 1987 I got a judge Dredd Street fighter, two lethal weapon, three jokers, World cup hook and Jurassic Park. So, it turned out into a hobby became an obsession. And when you're a married man, you decide which hills to die on which swords to fall upon. And my wife and I have this agreement where pretty much everything is in her favor. But the one thing she knows that makes me happy of restoring these old classic jukeboxes and pinball machines because what an error and the craftsmanship and the fact that they've been preserved for decades shows that people really cared about these machines.
Now you and I was awfully expensive growing up. So, it seemed like a luxury. But the fact that we can afford it. It really is something that I take full advantage of when I have the moments with just not my agents but myself. There's always a pinball marathon going on down here. Well, it's great that you have the employee engagement to do that. But I'll tell you, we had bought one, we had a terminator pinball machine at one point that had the gun for the pinball release, but it took so much to get it into the basement of the home that we were living in when we sold the house.
We negotiated to sell the pinball machine, so I didn't have to get it out of there. It was so heavy to move, and I wasn't about to, but I have been in the market for another one right now. The prices are through the roof on all those two. I was looking for an Adam’s family or another terminator, but the Adams family was the one that kind of thrilled me and as well as jukeboxes, it's funny, we have a lot of similar interests in collection.
I don't have any jukeboxes. I wanted to cut my teeth on the first one and I have a buddy in the UK that restores German jukeboxes and he's one of the largest in the world that restores those early seventies and eighties jukeboxes that were built in Germany. I think it was like N C D M or something like that and that's an interesting market. But let's get on to some of the other areas that we're going to talk about. I gave folks at the beginning of the episode, a lot of terminology that we're going to be talking about today.
And one of the things that I really wanted to discuss, this idea of phonetic micro expressions, I don't know if our audience knows what that really is or maybe some do and of course they'll yell at me in the comments etcetera. But can we talk about these things because let's jump into some of these areas that we're going to get across and are these all used the things we're going to talk about? They all used in the contact center, and can you train people in all these areas?
They're used in my call center and just depends on the sort of profiled agent that you have there. Let me take it back a bit. Everybody studies micro expression reading. There was a tv show called Lie to Me that specialized in where you can judge people's postures, their eyes, their face, their hands. I mean there's books and seminars about it now when you're on the phone, three of your senses are removed, your taste, touch and smell. And the scientists claim that when you do have one that is removed, your others expand.
So, I expect you to do much more active listening and then people can also argue that you can't see people on the phone, but I beg to differ because there is image streaming, you have metaphysics when you read a book, it's better than the movie because of imagination. You can use more descriptions and more adjectives but let's just concentrate on the sound of speech. The average attention span is about 30 seconds to two minutes, conversations have introductions, bodies and conclusions. So, if you have a controlled environment, you can have a consistent variable and then you can see inconsistencies.
So now we have a base of how we're going to study speech and 32nd segments. Okay your tone is what represents your emotion, and it should be confident and empathetic because that should be consistent on your end. People will talk about a mirror imaging technique Steve, and I agree with that. But you also need to know how you're speaking for your adjustments. So, your mirror imaging isn't about you sitting across from someone and crossing your arms and tapping a finger. No, you don't have that over the phone.
So, eliminate any sort of mirror imaging face to face. I study the rate and the pitch. These are things that can be done in any language. I do not study semantics. The word choice. I'm studying the tone of your voice which is mine is consistent. I could care less what your tone is. That could be a flag or a mask, but you study someone's rate of speech and how loud they speak their pitch and every 30 seconds to two minutes. Think about the X. Y. Chart that you had in pre-algebra, you can see how fast or how loud they're going.
You consistently market every 30 seconds to two minutes. I would back it up with an answering speed because that is something that you cannot control. It's more subconscious, you can manipulate your tone rate and pitch. But the professional interrogators and police officers’ usual throw the question in the fourth or fifth time to really judge the answering speed. So, if you can do that xy chart with a horizontal line behind it and kind of gauge from 0 to 10 where you're going, you will see areas of spikes or dips and in my opinion that's the time to ask a tie down or pin down question or clarification question.
And these are certain times in which you're able to assist the conversation of moving forward for better clarification and it's not really giving away your power on that. You're really doing more of the Wuwei the less struggle the rudder of the ship. And so, this phonetic micro expression reading can be done just mind you this in your 1st 30 seconds. I don't know you and one is the loneliest number in your second minute. We could have a match off one and a one fast and high, low and slow by five at least.
You might have an odd man out in regard to your quadrants because after you've gone all four quadrants you have to repeat a quadrant, but most of the time people are in quadrant, on the top and the fast and so by your 10th 30 seconds to two minutes. Think about it like this, it's about 4. 5 to 5 minutes on something like that. And by your 11th you should know how somebody is speaking that's 5. 5 minutes in on a 10-minute conversation. And by then you will know how to close the deal.
And so, once you see it you can't unsee it. After three weeks it becomes habit and once you start paying attention to it it becomes very lucid and clearer. You are not lying and I'm not manipulating but these people are obviously giving away certain tell signs on how they speak on first time or even long term conversations and if you do catch somebody being facetious or not as clear, maybe ask them to repeat it using other senses or using another example to see if they're consistent. And so, I think it's an excellent way not to be offensive because passive aggressively you could once again use a me-too technique with somebody.
Let's just say you can't hear them. It's a bad connection on a cellphone or a dog is barking in the background. I try to fall on that small sword instead of placing blame on them, it's for my clarification Steve, did you say 123 or ABC because the worst thing you could ever do Is have somebody so upset and go down rabbit holes because now you need to restart your phonetic micro expression, reading the Tarot Card Reader said you could read two different reads in 10 minutes depending if it's sunny or raining, same person, same hour, but it could be a different read.
So, the greatest thing you could do is to ride that weight and keep it at that apex if you can. It's like when people said lucid dreaming, you really don't want to readjust your body to be able to keep that consistent breathing and body posture. With someone that you're speaking with, you try to keep them as consistent as possible. There's a little wiggle room there but don't go extreme and if you can handle something like that, fall on these swords, get clarification.
I think your audience would have some extremely effective conversations with people on the first time. This is a remarkably interesting area because we do have an awful lot of folks that either work in contact centers or are managing contact centers or even outsource to contact centers. And the training of agents tends to be remarkably similar in most organizations but they're not thinking about how they can better control they’re usually using the approach where gee I'm sorry you're having that problem. So, they're falling on the sword most of the time.
But if you think about the calls, right? If you think about the types of calls that come in, I mean they're not picking up the phone because they're just calling to say thank you or their colleagues to say gee what an excellent product this is. They're usually picking up the phone or they're making a contact with them because there's an issue, there's some type of an issue either they don't understand, they don't know how to fill out, they don't know how to do something or there's a more negative issue.
So, if you think about the incoming approach that happens, a lot of it tends to be negative. And unfortunately, the contact center agents these days are feeling increasingly of society's negativity coming out of the pandemic. You know, because people who are very understanding more, more understanding during the pandemic, but they’re taking it out on front line people. So, I don't know how you guys have seen things. But from the folks that I've spoken to in the last few months, it seems like most of the calls are key issues and they have to diffuse right away.
So can they use the phonetic micro expression method that you talk about to kind of even the playing field and get them to calm down so that they can explain what their issue is better rather than they're ready to blow up at any moment type of thing. Sure. And I'm glad that you brought that up, that's a subject that I can easily address and apply the phonetic micro expression read because mind you my friend you could start the call yelling and cursing and at the end thanking them.
So naturally your phonetic micro expression reading might be adjusted with raid and Fitch. But I would never say that I'm sorry unless you specifically spilled the drink or broke the window because then you might get offended because this individual speaking with you is so nice, they didn't do it but they're apologizing for someone else's broken window. So, my suggestion from my agents immediately is to thank you Steve for sharing that with me. I understand your position didn't mean that I agree with it, but I understand your position and allow me a moment to make it work and fix it for you.
And so now the audience, your client coming in, guns a blazing isn't really putting all that anger at the individual because that individual did not make that problem. They're taking the shrapnel; you say the incoming. That's a wonderful way to use it incoming Obama grenade. But I like to defuse. There's a technique that I use called the buffer boomerang technique. And so, if somebody comes at me with a negative tone, I will like sponge and buffer that negative tone. I will name drop you and say Steve.
That's an excellent question, repeat back your question what it was to show active listening. So, there's a connected key lock there and then boomerang it back as a plus three. So, I could potentially my friend readjust the tone and the pace of the call to then put it back into that phonetic micro expression reading that you need to really nail it. But I believe that people are frustrated and mind you this there's a lot more omnichannel non voiced support. So, prior to that phone call they might have filled out a couple forms, send a couple of emails that only elevates the stress.
So, when they're calling, they're almost letting off steam. And if you allow them to speak, you'd be surprised how it goes from attend to it to both in pitching the rate they cry it out and then everyone calms down. You've taken copious notes. Now, Steve, you mentioned A B. C. And D. What about the Richard? Thank you, Steve. And e there's nothing wrong with raking and reviewing and meeting minutes. It's I can't just solve it with you with a magic potion. These things, someone is coming to you emotional, they don't know you you might need to repeat your name multiple times in third person because now they're embarrassed.
Three men it's in to ask your name Steve. So, you could say okay at the end of this call, Richard, you're going to say Steve. You really helped me out in this section you know, oh thank you Steve. Great. I got them I anchored. And so, these are certain soft skills to just be polite, show your manners, Take that certain control of a conversation, more of a shepherd with its sheep. They zigzag but they still go back in the barn. So, I don't need so many jagged edges.
There are no straight lines in nature and and I love empathy with somebody because when I use your name, I will usually use it in a transitional sentence or confirmation. And then during the conversation I will use personal pronouns as you know the yours and ours just to make sure that I'm keeping your conversation going in your attention and then landing in the bomb when I dropped the name drop and you should take these calls every 30 seconds to two minutes because as you say, they could change. But this gives you an excellent chance, my friend, if you really want to look at it logically that if somebody is calling in, you have a chance to retain the client, you have the chance to up sell them.
If that's what you're doing, you could get a referral out of it. But look at it like this, let's say we drop the ball. Worst case scenario, this individual will take the time to do an exit interview and tell us areas in which we could have improved or what our competition had done to earn their business and as long as you're willing to keep an open mind and I don't like the word constructive criticism. I mean you fumbled the ball; you should have known what you were doing.
Then just call the balls and the strikes and let you know that you made this error and learn from it and don't do it again. And these are the sort of things call by call person by person instead of doing 100 calls a day Steve. Why don't you have your agents take 95? They're taking extra couple three minutes on the phone to let Mr. jones relax a little bit. That is the secret to the successor old school style. This is interesting because as you're explaining some of these tips and techniques, it occurs that it doesn't just apply in the contact center world.
I mean this could be if you're a brick-and-mortar store, it could be your pizza place. There could be people calling because hey, you got the wrong toppings on my pizza. The delivery was wrong or there could be all kinds of things, but it applies to all areas of business and people running small businesses could learn from these same techniques. Don't you agree? This could save a thanksgiving dinner. A marriage. These are just diplomatic soft skills of attentive listening and prioritizing, but I couldn't agree with you more and I never even shared with you.
My favorite technique. It's the positive escalation when I call a place and people always give the gatekeeper a bad rap. But these are the individuals that the CEO and the owners love the most and they're the first impression and the strongest warrior of the tribe. They're the first one there, representing them in the best light. And so, for me, I'd like to understand their protocol. I like to properly introduce myself and say the name of their company and ask how their company is doing sometimes better than they do just to at least give them a taste of how I speak instead of just immediately asking to speak to you Steve.
And then if this individual decides to transfer me the first thing, I'm going to let them know prior to the transfers that they did an excellent job. And I will be mentioning that verbally to the owner of the company and at the conclusion of the call with the owner of the company, I will also mention that in writing. So, if I happen to call your company back, the Richard Circle's complete because this individual remembers me, and I've heard dozens and dozens of times. I thank you and saying I've been here for a decade and you're the first person that wrote about me to Mr. jones.
And these are individuals that will tell you anniversaries and promotions or no Steve’s direct extensions. 1 25 calms on Thursdays at two. Thank you, Catherine. I appreciate it and I love them to death. Those are the greatest insiders. It's a plethora of information and the moment that you start bullying your way in there or pretending they're waiting for your call or your insistent. That's why they're there to hang up on you. But there's a certain way to be not clever, but you have 30 seconds to make a first impression.
Half of that is your speech her speech and give a couple of seconds of silence. So, you really got about 12 seconds to speak. That's not a lot. My suggestion is to say things that they're most familiar with which is the name of their company and their own name and then you got to do your own name as well because you can't be anonymous. The whole call that's shady. You can use a little bit of that in the beginning by just doing a name spike in a proper introduction and if you get the past to pitch, you have the momentum and then you do once again that sort of escalation.
It It seems to work for me because it separates you from hundreds if not thousands of people that are prospecting that business interesting back to the contact center for a second. You talked about have your agents take 95 calls instead of 100 but most of the contact centers that I've dealt with over the past 20 plus years. They're driven by their average handle time. They're driven by the numbers to some degree. They're even told when they're going to the bathroom. How do you resolve that to a contact center manager that is just driving everything by the numbers.
So, you're an intake coordinator for a law firm for lawsuits against firings or disabilities and somebody calls in and they happen to become emotional for a minute. What are you going to do Steve look at the clock and say Mrs. jones. Please hurry up. I only have two more minutes to talk to you. You know what would happen? It wouldn't be for the client or for me, the agent might resign on something like that. So as much as we want to stick to certain metrics, you're talking about an artist of speech.
Somebody that is in the moment that's in the now that wants to assist this individual the best way that they can and by limiting their ability to build that sort of rapport or to allow someone to get it out. Which could be the key to closing the deal or to Upsell for something or to get that referral. I don't do things like that. Now we're not doing extreme where someone's doing 50 calls a day instead of 100. But you can see there's an average but that's what it's called an average and if you say you just want to look at conversion ratios.
Look at that too. But everyone once again is an artist and they have their own special sauce and some people are graded intros, other bodies, other conclusions. But my goodness gracious is somebody is in the moment and they're connecting with someone and they're standing up instead of sitting down and you could tell they have the glaze where they're not staring at anyone. They're just thinking of the client, and everyone can see them doing this. You don't think that that energy spreads on the floor. You don't think that that's important as well.
That sort of synergy. So, these rigid centers that judge you on your bathroom breaks and your handling time you're going to break the agent. I mean you can do that and grind it out, but you might have an attrition rate. But if I give somebody the ability to expand on a call and to be themselves my friends. So, they're not just plastic and going through the motions then I can create an ace, I can create a leader. I can create someone that will come to me at the conclusion of the call and say you know, Mrs. jones started crying.
I go she alright, She goes, yeah, it took a couple more minutes but I connected her through to the counselor and I gave additional notes because we had to speak about her husband just passing away and the fact that she has to move and other things that would have never been qualifying the call because you're supposed to be asking her just certain questions but know this individual added additional things and then they say, thank you for listening. You're the different company than the ones before that. Just put me through the assembly line and you know that it's the mom and pop.
It's the bed and breakfast. You'd rather go to the small hardware store sometimes because you know the man, I'll drive an extra couple of miles from my favorite restaurant Steve. That's the sort of the science that you're talking about. It's amazingly simple. It's how you feel and how you were treated. What about the price? What about the price? Sometimes it's worth the money. It's not always about saving a dollar. It's about supporting your business or if I'm having a day with some blues, you come over to me and just let me know you're happy that I'm there and you sit with me for a second.
So, as we get older, my friend, those are the sort of relationships that we see at businesses and you, and I understand that the grind and we also understand when your favorite client walks through the door. So, I like to pay that forward the best that I can. Absolutely. So, I went down that path and I think your answer and your philosophy is brilliant. Unfortunately. I mean it's the way I believe too that the contact center folks in an organization should be revered because they are your front line.
They hold things together. They are the impetus for the referral the up sell the further sell the expansion all those things. Yet still in today's world, C E O s don't always think that way. They look at a contact center as a cost center rather than the proper way of looking at it as it's an expansion center. It's a focus group. It's the lifeblood of the company because those folks have the most contact with our customers post sale, they become the hub of the post-sale journey and unfortunately maybe it'll take another generation before enough sea level folks understand that.
So that brings me more to the conversation of culture. How do we develop a culture in our contact centers especially and I know this can spill out into the rest of the business, but how can we develop a culture that rewards and reveres the contact center agents as being the customer success vehicle, the people that help our customers become more successful using our products and our services. You must look at it Two ways. If you yourself are not centered in balance, it would be exceedingly difficult to expand and to think of others.
I can't hit the ball and drag johnny as much as my agents here have become bilingual, which shows structure and dedication over years outside the classroom. I expect them to do the same thing if they're thinking about being a telemarketer as a profession besides the eight hours that they put in here, they should be doing dedicated practice outside of the center, reading in English watching certain movies or speeches so they can take certain parts of rhetoric that inspired them. That they saw transitional sentences or effective. You could do case studies in history and find out certain speeches that moved people.
And then secondly, I mentioned the word synergy. These individuals were a very social environment. If you and I are working out at the gym Steve, we're going to be pumping each other up to put up three or four more on the bar and put more plates up. So, I expect the audience, the agents to feed off their energy and to share ideas and to pick someone up when they're feeling down. As I mentioned, I created a Gamification culture. So, I have a place where people can let off steam, recharge batteries hang out with me and meet people from other departments.
So that assists me in one way. But also, since once again English is their second language. The fact that they are getting a return on investment. I see that these agents are much more focused for intense periods of time because of the translation. So, it's less area for distraction. But here's the best part my man regarding my culture when I first came down here 27 years old, I didn't start sea level of my friends call center. I taught English decided to stay and then worked at the center and so I was with the proletariat for four years, I went through so many departments.
I saw the good and the bad and what it did for me was it enabled me to see areas to enhance it for the agent and for the client to give them their dignity, so they don't feel like robots are expendable. And when I had the opportunity to start this business, they couldn't fool me because I was on the phone, I've done this before and I hate to say it, I'm not bragging but I am the sin save my dojo in this industry where people burn out and they look down upon it, I thrived really excelled.
But I saw the art in it. Look at it like this, you're very selective of the campaigns that come in here, we're in a strict catholic country. They must go home and tell their parents what they do. If I brought in something gray area or shady, no one would take it. So I'd have no friends of my chuck e cheese birthday party and so you have to do an account to not only where the client feels okay offering it, but the Asian would feel comfortable making the calls because if it's a forced fit, if it's out of place and out of character, they're not going to last long, they're not going to sound natural and we're not giving anything real specific here.
But as I say, I must ensure that what I'm bringing into this call center something where I'm able to fulfill the needs. Now I can add scripts and suggestions, but initially it must be something that just does not compromise any sort of ethics interesting. Well, let's cover a little bit more because I'm fascinated by not only the culture, but the organization that you've built to help organizations that want to outsource their contact center. So, we could talk a little bit about your training, you're coaching your mentoring methods and then what does the knowledge base look like for your agents to always do a better job?
Because quite frankly, I mean you're going to do as good or better a job than the company you're representing because you're going to keep the account and you're going to keep them happy and keep them over the course of a lifetime. So how do you train differently? How do you coach and mentor folks and keep them so that you don't have the attrition level that a lot of places have today. That's a wonderful question real fast in regards to attrition, I have more of a natural attrition than a forced attrition because companies such as amazon hp intel and oracle and Sykes are here, so I'll lose somebody for a scheduling conflict for the university of boyfriend or girlfriend works there closer to their home, very rarely, if not never someone will say that I insulted them, yelled at them, gave them the walk of shame.
It's just maybe an ex-employee with some sour grapes. I treat everybody with dignity, and I look for ways to delegate and promote them, but initially it's really the psychology prior to any sort of skill set. So, fear is a morbid anticipation of things that haven't happened yet. The fact that they learned a second language is 10 times harder than any campaign. I'll put them on. I also believe in the right bus, right seat philosophy. And so, when they come into the call center besides starting their day playing pinball to make friends and relax a little bit.
We really do focus on quality assurance so we can grade their calls for certain metrics. But I try to do certain breakthroughs like when they're filling out their resumes with me and putting in all their credentials, I'll ask them to turn the page over Steve and give me a couple of paragraphs of a coming of age moment, let me know when you beat up a bully or save the kitten from a tree. And so, I could use this when they're having a rainy Wednesday to remind them of when they were a champion.
These are things they always have in them. It's just a matter of getting it out and keeping it consistent and so let's just say in the first day of class, it's especially important not just to lecture them when they just nodded you and walk out the door. You need to have checkpoints; you need to have interaction. You can go over a certain segment and then just maybe have somebody stand up in front of class and read the next paragraph. Why? Because you're triple gunning. They're reading out loud their public speaking, they're doing it in front of the boss.
Imagine those sorts of butterflies you would have, but if you could triple or quadruple your training daily where then you go upstairs, you record yourself reading the script, where you're practicing it. You're not just reading it, you're speaking into a recording device, then you're listening to it and then you're doing a self-analysis for self-adjustments over the things we spoke about. You'll know when you're pausing is off or when you're too loud or too best. Are you stuttered or mispronounced a word and I'm allowing you Steve to write it out phonetically, at least learn how to spell it.
But the vowels are sometimes tricky for Latinos, so it's okay to be able to switch things around so it's pronounced a certain way, and these are the sort of adjustments, minor adjustments that we make for somebody to feel more comfortable initially. So, they don't pick up unhealthy habits and kind of like bedside manner. I can't stress enough; the name drops and the act of listening and the confirmations because people feel much more comfortable when they're being listened to, and you are taking your meeting minutes and if we need to repeat something in the military alphabet.
A it shows that you're extremely involved and engaged in the conversation. A lot of the times people served in the military, so they think that's cool and you're not just making up words and going along. These people know that you are actively trying to spell their name, their email address correctly. And so, I've seen the tens of thousands of phone calls. That that's the most effective way of not to offend somebody when you can't hear them well or they have an exotic name or if it's something where you just say, yeah, okay, but the next thing, you know, your email bounces back.
It would have been better off to confirm if it's L for lima, you know, and just to make sure that you got it. And as I say, these are the sort of things like in school, you come to class, you do your homework and you do your quizzes, you can still not do so well on the final exam, but you're going to pass the class, you will be preparing yourself and marinating and softening up the call in the relationship in order to convert it. And sometimes my friends, it happens a second or third time don't expect a cold call close.
I tell my clients to put their checkbook away. A lot of the times, I just want to answer their questions and show credentials and reintroduce them to other people on the floor that they can meet and make a better decision. So don't feel rushed. People will see that, and they will be apprehensive to move forward with you. So let it happen at a natural pace. So, you said something about you QC. All the calls and I think I remember you were talking about your Hall of Fame, you know, the best and the worst calls.
I mean is that used as a training method for everyone to understand both the good and the bad types of calls. Absolutely. Remember you were mentioning earlier about people calling in the first round of calls coming where people are upset if they can ride that wave and they see the bark is, there's no bite. It's just barking and that we calmed mars jones down. We listened to Mrs. jones, we separated piles, we were able to move forward. The call didn't take that long because we didn't have to repeat things because we were confirming things.
We eliminated rabbit holes. We did the mirror imaging. We did the phonetics; we did the drops. It's beautiful. Now you have this toolbox. It's not a to Z. There are steps that can be skipped or moved back to how about we look at it like this? I loved romantic tragedy. So, I consider that a hang up call is a romantic death. Where am I going with this? Let's just say you're just hardcore carpet bombing, making outbound calls and no matter what you say, you're calling a place that she says, don't call again or not interested or we're good.
Thanks, and hang up. I always look at it like this. If you can do a company named spike and do a name, drop of the individual before they hang up on you. I think that's a beautiful death. I think at least poor lome knows you got something out of that call. But then they wouldn't be surprised that you could anchor yourself by just getting them out of that trance by saying their name in that 1st 30 seconds. I've had Times where we bought another minute, bought another three minutes and just by default, nothing on our own.
We couldn't move forward. I'll give you an example. People can call me, and we could be on the phone and 99% were ready to sign the contract. But then they ask if we do Chinese, I don't have Chinese agents, I don't do graveyard shift and I can't match offshore prices India and the Philippines. So just by that alone, I'm not able to move forward, but 99% fit. So how do I feel about that? A little disappointed. But then again, I was able to go 15 rounds lost on the decision, but I was still able to make my points listen to their points build rapport, have some labs introduce, fantasize good call.
So, another couple of questions, what type of companies or what type of industries do you guys mostly handle calls for inbound or apa? Well, I'll let you know five. We don't do, we don't do sports books, casino stocks, pharmacies or sweepstakes. I have nothing against it. Just don't want to do it. But I'm looking for small to medium sized companies in the United States, Canada Central America and Europe that would need individuals to make outbound lead generation, appointment setting or inbound customer support. And it's amazingly simple.
Our agents are college educated; they're dedicated. I don't have a blended or mixed center. They only work for your campaign, and they have some amazing skill sets here. Costa Rica really packs a punch regarding business process outsourcing. I have mentioned some of the big boys, but there are tons of call centers here and since we're the only democratic society in central America, they don't have a standing army. So, there's a 95% literacy rate Steve so as much as people might see telemarketing call centers as transitional sort of jobs or something in the United States, as you say, has a certain rap here.
It pays more than most vocation. So, I'm having some extremely educated bilingual people with degrees walking in this door and working with me. So, it's amazing the sort of people that you meet here. Very eclectic, all diverse types. That's great. So, if a company called and says, okay, we want to get started, what is that initial onboarding looks like time wise especially and system wise and how quickly can you be up and running to take their calls? Great. Well let's just say I accept the vertical and I'm comfortable with that.
There's a pre-launch checklist that my floor manager and chief technical officer sent to that company. It's exceedingly difficult for me to start moving forward without stations being set up connections, made scripts for bottles, reporting and contact because once the ads go out and people come in, it's really a seller's market. I got to be able to explain it to their candidates a, the campaign that they're doing the incentives that they have and the metrics that they're expecting. It just can't be fantasy time. It needs to be something that's concrete.
And so, once we bring the people in, it really all depends on the training time. I've had people go as low as a half a day just to teacher CRM and do a little bit of role play for fun and others do longer training sessions, even up to a month. That concerns me because we do follow all Costa Rican labor laws and there are certain call centers that are known for like for an example, sykes has the MetLife account and supposedly people will be there for an entire month training and then on their first day of coming back to work, they just don't show up.
And by Costa Rican labor law, they need to get paid for that month they go on a certain list as being a jumper and it's not fair, but that's the name of the game. So, the longer the training, the more I'm concerned because people sometimes can take advantage of that and just use that as a placeholder until they can find another job. So, if we have certain awfully specific checkpoints to ensure that this agent really has done their due diligence, really engage really up to speed.
That's a good risk compared to just doing five days’ worth of classroom, talking about merchant process outsourcing and stuff like that. It needs to be awfully specific, and I have to ensure that this client that I'm speaking with does have a track record. If it's a brand-new pilot project, then we need to invest in the process and there shouldn't be any surprises and I must let them know what to expect when building a campaign, there may be attrition. We may need to readjust the script, call certain area codes, or do certain things.
But I guess the most important thing about it is being forthright, when it comes to onboarding people, I can easily have somebody in five business days, depending if you need 10 people give me up to 10 business days, you know, and maybe we can hire people piecemeal, we can catch them when certain campaigns and other centers and as I mentioned, it's very competitive out there. The more that you put out the start date, the more that you're going to lose people because they need a job between those times and now since Covid came, it really adjusted to the work from home.
So there is an advantage of the brick and mortar because of internet redundancy, my generator and on site I. T. Support but Steve, I was exceptionally fortunate during Covid to be able to adjust my business model virtually because if I owned a brick and mortar only like a bike shop or a pizza parlor, I'm in big trouble as much as I lost a lot of the essence of the center and the camaraderie? I was able to survive. But you know, the labor pools changed. I must ensure if there is training, they should be on site to know the company culture and at least meet us before going home.
It's one of those things my friend where I really did see a huge shift that when I first started this back in 2000, that's great. Well, in the last few minutes that we've got, you know, I'd ask you whether we could give our listeners an exercise. We talked about the two-paragraph coming of age. Can you explain an exercise that folks can do as homework after they listen to this episode. And that might be interesting for them to learn more about the content that we gave them here today and then when we come back maybe you can give folks a way of getting in touch with you guys if that's something that they're looking for.
Thanks Steve, I appreciate it. Let people do the Triple watch. They should watch something without sound, they should watch something without sight. And if you want to study the visual body language, that's great. Just watch something without sound. You can assume what they're doing and then if you want to study the phonetics, to choose a channel that you don't understand the language. Like for me it would have to be Chinese or German or something like that. Italian French and Portuguese are too like Spanish for me.
But if I watch the Chinese channel, it's extremely easy for me to do that phonetic micro expression reading because I don't understand any semantic. So even I'm taking out the tone, I'm just studying their rate in their pit. Do not get study it that way while you're on the phone, once again these are things that you can do. You just draw your xy chart the horizontal line and every 30 seconds to two minutes point to how Mr. Jones's speaking just for practice, but it is about practice. It's about dedicated practice.
Record yourself, listen to yourself. I don't like how I sound. That's what everybody says. But guess what you that's what you got. So, you need to adjust it and as you and I have a mirror and our beards look great because we do look great. You could do the same thing with your voice as well. Record it, master it adjusted. And if you do that, you'll see that you'll get more positive reinforcement from people. There will be more I guess inclined to ask you for advice because you were sympathetic about it and the way you spoke about it and finally if you are in a certain situation where there's emotion and its tense, you should choose to speak last.
And if it's not something where you need to immediately give an answer then you should sleep on it so you can decompress and come back the next day a little more levelheaded and prioritize and that's an excellent way to grow and to crack some codes and to get to various levels. You don't always need to prove your point at that moment. There are other ways to do it. So, you don't overreact overextend and say something you regret. So, it's not like you're being weak. No, you're being considerate of it and you're being tactful about it.
If you're in the moment and its face to face with somebody if you must, even though it looks funny, you should close your eyes when speaking. So, there's less distraction and you're not energy being sucked from you. They might say why you close your eyes. I'm allowed. There's no rules to this. It's not tag you're asking me something emotional, so allow me my focus and my balance and if somebody is being aggressive with you, I think you should look in between their eyes, it looks like you're looking in their eyes.
So it's not like you're looking away or allowing them to suck the energy out of you, like Medusa, but it is a certain technique sir where instead of losing your direction and your energy and your breathing, you can regroup yourself and these are the sort of conflict management skills that have assisted me and having more productive conversations when they could have really gotten out of hand. That's great. I mean this has been filled, filled with great techniques, tips and insight as well. Thank you for being so generous with your expertise.
This has really been a wonderful episode, Richard. How can people get in touch with you if they're thinking about outsourcing if they're thinking about needing a contact center because I think by the end of this, they understand what you bring to the table. So how can they get in touch with you? I really appreciate having me on the show today with you, your audience and allowing me to share this information. The first thing they should do, my friend is by a first-class plane ticket. Come down here to Costa Rica so you can enjoy some eco-tourism, go to some beaches and waterfalls but your audience can give me a call at triple 82716750.
Or send me an email. CEO Costa Rica’s call center dot com. And finally have an exceptionally large Facebook fan page about 98,000 local Costa Rican Ticos. And they can't wait to meet you, Steve. You're going to have tens of thousands of new fans in central America. I can't wait. Well, Richard, thanks again for joining us today. I really love the thing that you said earlier and I'm going to add something to it. So, each agent is a voice artist, and this is a message to all the C E. O. S out there that have contact centers and folks that have agents working for them that each agent is a voice artist and I think you should let them create a great interaction.
So let them create, let them build those great interactions. So that's it for our episode of the Science of C. X. I'm Steve Pappas, your host. We've had Richard blank on today from Costa Rica call center and I want to thank you all for joining us. If you like the content that we bring to you, please feel free to drop us a review wherever you get your podcasts and until we meet again, please stay safe. Stay healthy and do take care everyone. Bye bye. You've been listening to the science of C. X. My name is Steve Pappas.
I really hope you've enjoyed this episode and if you have the highest compliment that you can give us is to subscribe rate and review the science of C. X. Thanks. And we'll see you in the next episode. Finding one place to see all customer experience related tools of technology has been difficult until now. We just built it. Get ready for a science of C. X. Original customer experience technology has been helping to drive businesses by giving them insights into better methods to engage and delight their customers for some time now.
But if you're looking for C. X. Tech you must search everywhere to understand the whole landscape. C. X stash is your simple why stop directory of all the Great Sea X related technology you need. It breaks down all C. X by collections like analytics, crm, journey mapping, voice of the customer, you ex customer support and more. It's free to create an account and use no advertising. Cluttering up your experience just one place to find all the great C. X. Tech. Sign up today at www.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
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A Classic Pinball Machine and Jukebox collector. Lindy's Audio Cafe with Richard Blank.
A Podcast focused on positive and thought-provoking stories. There is a whole library of fun, creative and from-the-heart episodes. Be sure to listen and hear the stories of all the wonderful guests. Have a great week, and remember that smiles come in all languages and in all colors!
Welcome to Lindy's Audio Cafe, the podcast series based on simple reflections during extraordinary times. Life gets busy, and in the race for happiness we sometimes miss what is really important. Through personal anecdotes and real stories, my goal is to provide an outlet where you can stop, smell the roses, and allow my stories to bring you to a place of reflection and understanding. The world as we know it is changing fast, but we can still do our best to appreciate the little things and try to make life better for those around us.
Pinball machines have existed since the 1930's and for many people they are a still a hit. Over past decades pinball machines have graced the sets of movies, provided entertainment for teenagers and adults and brought people together in a social setting. In this episode Lindy is joined by Richard Blank, CEO of a call center in Costa Rica. Richard is an avid pinball enthusiast and collector of these vintage games. He even has a collection at the office for enjoyment by all. A fun topic, and it certainly brings back some great memories.
Lindy's Audio Cafe. Simple reflections during extraordinatory times, Lindy examines the kaleidoscope of life through an ordinary lens. From family anecdotes to workplace lessons, these through-provoking podcasts and videos will help put perspective on the finer things in life.
Linda Leverman
Lindy is an Audio Writer and Podcaster, located on beautiful Vancouver Island. A born and raised Yukon gal, Lindy has a strong appreciation for diverse cultures, nature and sustainable industry. Most important, Lindy is a proud mom and Grammy.
There is nothing boring about Lindy's work experiences. How many people do you know who have washed test tubes in an assay office, flight attended on a Douglas DC-3, used a telex machine, made moose calls to attract customers in a store, sold print and radio advertising, and dressed up as a bear at work? Lindy has, and she has some great stories to tell!
Combined together, her life and work experiences are the driving force behind Lindy's Audio Cafe.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
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Lindy's Audio Cafe with Richard Blank.A Classic Pinball Machine and Jukebox collector.
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Original song and video submitted to The Association of Composers and Musical Authors of Costa Rica (ACAM) for the 2024 awards.
The famous Latino guitarist, IGNI FERROQUE teams up with CCC to produce a classic MTV retro video.The band is promoting their 44th anniversary album and national tour sponsored by Costa Rica's Call Center. The hot single has become the official 15 year anniversary theme song for CCC. Pura Vida.
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Shine like the sun lyrics:
Have you every thought of leaving home?
How far would you go to find you space?
Are you willing to start all alone?
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Working hard everyday dawn to dawn
Hitting the phone to reach the goal
Fitting in your spot in paradise
Never take your eye off the prize
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
No matter how strong you feel you are
No time for breaks until you're all done
With all your goals there is always stress
And everybody needs to rest
And yet there is no dream that comes alone
Once you feel great, you feel at home
You find the beauty of a smiling face
You find the love, you find the GRACE
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
Producer: Greibyn Krriyo
Executive Producer: Richard Blank
Production Assistant: Rolando Araya
Igni Ferroque
Roberto Ferroque Ruiz
Eduardo Doryan Jara
Models:
Dayana Solis
Silvia Rojas
Rebeca Meneses
Shirley Rodmon
Fabiola Castillo
Julissa Meneses
Yoselyn Fonseca
Maria Jose Castro
Free Spirit Hippie: Eddie Fridovich
Grips:
Edder Nuñez
Fabian Sequeira
Special Guest Appearance: Grace Borbon
Video Record: Jersan Jimenez
Edition / Post Production: Michael Arce Mora
Sunset Productions CR 2023
1993 Gottleib Street Fighter II Pinball Machine
1994 Bally World Cup Pinball Machine
1992 Data East Hook Pinball Machine
1995 Midway Ultimate Mortal Kombat 3 Arcade Machine
1993 Sega In the Hunt Arcade Machine
1979 Atari Asteroids Arcade Machine
1996 Namco Alpine Racer 2 Arcade Machine
1996 Midway Killer Instinct 2 Arcade Machine
1958 Seeburg 220 Jukebox
1964 Wurlitzer 2810 Jukebox
1961 Seeburg AY160 Jukebox
1995 Dynamo Air Hockey Table
ACAM
The Association of Composers and Musical Authors of Costa Rica, committed to the cultural development of the country and in compliance with its objectives derived from the constitutive statutory statements, has decided to hold the COSTAR RICAN MUSIC AWARDS, hereinafter the Awards ACAM.
The ACAM Awards will always try to recognize the musical talent of the country, through the evaluation of the productions made during the review period, having to review everything that happened around this field, such as musical, audiovisual, incidental, advertising and other new ones, to select by means of a highly qualified jury, installed sufficiently in advance, the various events that have occurred that serve to stimulate future creation, provoke the interest of young people in composition, all thanks to the promotion and defense of Law Author who assists them.
The award is for all those persons, natural or legal, who are selected by the qualifying jury and whose productions or musical works have been published or communicated to the public between the dates that will be duly announced according to the event. The evaluation period corresponds to the dates on which the industry releases its musical products to the national market.We are the Association of Composers and Musical Authors of Costa Rica, a Collective Management Entity, created by musical authors and composers with the objective of collecting and distributing copyrights.
Once the composer and/or author has understood the basic responsibilities and the minimum duties, both of the association towards him and of him towards the association, this agreement is signed. Through this ACAM is empowered to protect and administer on behalf of the author, exclusively and fully, all the rights mentioned in the first and second clauses, in accordance with the provisions of its Statutes and Regulations.
We are pleased to know your interest in protecting your musical works with ACAM, the association of musical authors and composers of Costa Rica is dedicated to the protection and care of Copyright. By declaring your work in ACAM you are obtaining worldwide protection for your creation.
Once your works are endorsed by this committee, the Board of Directors will approve your admission as a new associate and your works will be protected worldwide.
We are at your disposal to help you with the affiliation process and we hope that you will soon be part of our association.
A copyright management society must collect the amounts generated by the works of its associates and, therefore, must distribute them.
This Regulation will be governed by elementary principles inherent to the distribution of copyright worldwide, namely, the principle of equal treatment for all authors, the principle of equity, the principle of complete distribution and the autonomy of distribution.
For a better understanding of this Regulation, a series of definitions of the concepts of perception and apportionment that make up the technical language of Collective Management of Copyright have been added.
Richard Blank#Costa Rica's Call Center# Outsourcing# Telemarketing# BPO# Nearshore# Sales# Entrepreneur# B2B# Business# Podcast# Gamification# CEO# igniferroque# rocknroll# shinelikethesun# costaricarock# music
https://youtu.be/wnQX8TEagis
https://www.youtube.com/watch?v=nublj-mEkZ4&pp=ygUbc2hpbmUgbGlrZSB0aGUgc3VuIGZlcnJvd3Vl
September 21st, 2018. Hard Rock Cafe, Costa Rica.
https://www.youtube.com/watch?v=GQ3XowAhuD8&pp=ygUbc2hpbmUgbGlrZSB0aGUgc3VuIGZlcnJvd3Vl
IGNI FERROQUE live in concert. The LONDON ROOM. September 23rd 2022 SHINE LIKE THE SUN
https://www.youtube.com/watch?v=xHC04SVgwXQ&pp=ygUbc2hpbmUgbGlrZSB0aGUgc3VuIGZlcnJvd3Vl
IGNI FERROQUE LIVE. El Club de Bella Escazu! October 15th 2022. Shine Like The Sun closed the set.
https://www.youtube.com/watch?v=eM-KfL8_vpc&pp=ygUgc2hpbmUgbGlrZSB0aGUgc3VuIGlnbmkgZmVycm9xdWU%3D
SHINE LIKE THE SUN. LIVE JANUARY 8th 2022
Welcome to Taiwan Shangyang Precision Industrial Co., Ltd. We are a professional CNC machining factory specializing in metal parts processing. We offer machining services for various metal materials such as copper, aluminum alloy, and stainless steel, including CNC milling, CNC 4-axis machining, mechanical machining, and precision component integration.
Our work philosophy is to pour in vitality and enthusiasm, understand customer needs, and go all out to provide high-quality products based on the spirit of gratitude, positivity, and sustainable management. Our core objective is to prioritize customer satisfaction, continuously improve product quality, innovate and optimize process technology, nurture top-notch technical talent, and create win-win value for our customers.
We have a dedicated team capable of providing various machining technologies such as stainless steel CNC machining and milling. With a meticulous attitude, we closely monitor production quality, implement customer dimension specifications to ensure that every product meets the customer's requirements.
We also emphasize innovation breakthroughs, basing improvements and process optimization on data to enhance production efficiency and product quality. At the same time, we are committed to nurturing successors by establishing an in-house educational training framework, enabling our technical personnel to continually enhance their own value and provide better services to our customers.
Our factory is located in Shulin District, New Taipei City, providing CNC machining services for Taipei and New Taipei City. We welcome inquiries via phone or visits. If you are looking for a reliable CNC machining factory, please contact us, and we will wholeheartedly provide you with the best solutions. Thank you for your attention, and we look forward to cooperating with you!
JH MACHINING CORP
No. 206, Sanlong St., Shulin Dist., New Taipei City 238026 , Taiwan (R.O.C.)
+886-2-8686-8572
r0989660163@gmail.com
https://sunyang.tw
https://cnc.sunyang.tw
maps
https://******/maps/ShS3G9SksRYsJNTU8
https://shangyang.business.site
facebook
https://www.facebook.com/shangyangcnc
#CNC machining #CNC milling machine processing #Metal Parts Processing #Machining #CNC four-axis machining #Precision parts processing #Stainless steel CNC machining
Our terrazzo is produced through several processes. Firstly, pressed the materials in blocks,and then all blocks should be cut into slabs in same thickness by cutting machine. After completing cutting process, panels will be cleaned surface on machine, after cleaning step, they will be polishing and grinding. Finally they will be sealed and packed. http://ghterrazzo.com/
#technology #blocks #cuttingslabs #cleaningslabs #polishing #grinding #packing
The Authentically Successful Podcast. A new approach to company culture. Classic American Pinball in Costa Rica.
We had an insightful conversation where he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard proudly compares the workplace environment he’s created to Charlie and the Chocolate Factory. As the owner of one of the largest collections of restored pinball machines and jukeboxes, Richard strategically placed the games in-house for employees to blow off steam and socialize.
Richard Blank, founder and CEO of Costa Rica’s Call Center, began his business out of his home with just a website and now operates a 300-seat call center.
We help companies create maximum efficiency by aligning talent strategy to business strategy.
Vertical Elevation is a talent equity and leadership coaching and advisory firm specializing in strategic business planning, leadership development, and career coaching. By tackling the root causes of employee turnover and low workplace morale, we motivate and inspire our clients to create and sustain a healthy, talent-centric company that runs at maximum efficiency.
For nearly 30 years, we’ve helped businesses avoid making repeat mistakes by developing confident, competent leadership teams that allow your company to run like a well-oiled machine.
Authentically Successful Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
CEO Richard Blank has a new approach to company culture: pinball machines
At age 27, Richard Blank made the bold decision to pack up and move to Costa Rica to work at a call center for a few months. Fast forward eight years – he opened his own call center with one essential component: pinball machines.
Richard, founder and CEO of Costa Rica’s Call Center, began his business out of his home with just a website and now operates a 300-seat call center.
In this episode, he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard proudly compares the workplace environment he’s created to Charlie and the Chocolate Factory. As the owner of one of the largest collections of restored pinball machines and jukeboxes, Richard strategically placed the games in-house for employees to blow off steam and socialize.
“I just want to help them out on a rainy Wednesday if they’re not feeling very well,” he says, “I’ve seen the difference when people have been in the arcade.”
He talks about the importance of genuinely celebrating his employees’ wins, and giving them a pep talk when they experience a low. It comes down to caring about them, he says, and showing vulnerability as a leader.
Listen to hear more about Richard’s philosophies and how he’s tackled one of his greatest challenges yet: COVID and a work-from-home environment.
https://youtu.be/L-Dq6hqbxxA
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #AuthenticallySuccessfulPodcast
The Authentically Successful Podcast. A new approach to company culture. Classic American Pinball in Costa Rica.
We had an insightful conversation where he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard proudly compares the workplace environment he’s created to Charlie and the Chocolate Factory. As the owner of one of the largest collections of restored pinball machines and jukeboxes, Richard strategically placed the games in-house for employees to blow off steam and socialize.
Richard Blank, founder and CEO of Costa Rica’s Call Center, began his business out of his home with just a website and now operates a 300-seat call center.
We help companies create maximum efficiency by aligning talent strategy to business strategy.
Vertical Elevation is a talent equity and leadership coaching and advisory firm specializing in strategic business planning, leadership development, and career coaching. By tackling the root causes of employee turnover and low workplace morale, we motivate and inspire our clients to create and sustain a healthy, talent-centric company that runs at maximum efficiency.
For nearly 30 years, we’ve helped businesses avoid making repeat mistakes by developing confident, competent leadership teams that allow your company to run like a well-oiled machine.
Authentically Successful Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
CEO Richard Blank has a new approach to company culture: pinball machines
At age 27, Richard Blank made the bold decision to pack up and move to Costa Rica to work at a call center for a few months. Fast forward eight years – he opened his own call center with one essential component: pinball machines.
Richard, founder and CEO of Costa Rica’s Call Center, began his business out of his home with just a website and now operates a 300-seat call center.
In this episode, he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard proudly compares the workplace environment he’s created to Charlie and the Chocolate Factory. As the owner of one of the largest collections of restored pinball machines and jukeboxes, Richard strategically placed the games in-house for employees to blow off steam and socialize.
“I just want to help them out on a rainy Wednesday if they’re not feeling very well,” he says, “I’ve seen the difference when people have been in the arcade.”
He talks about the importance of genuinely celebrating his employees’ wins, and giving them a pep talk when they experience a low. It comes down to caring about them, he says, and showing vulnerability as a leader.
Listen to hear more about Richard’s philosophies and how he’s tackled one of his greatest challenges yet: COVID and a work-from-home environment.
https://youtu.be/L-Dq6hqbxxA
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #AuthenticallySuccessfulPodcast
Glass laser engraving projects
One of the most popular and widely used glass engraving techniques is sub-surface laser engraving, which is used to make 3D crystals or bubble patterns, and they are in high demand.
https://www.htpow.net/sculpfun-s10-10w-laser-engraver-with-high-speed-air-assist-nozzle
Lenses that provide a spot smaller than 0.08" are preferred and, at a minimum, you will need 20W of laser power in a diode laser to process the glass.
https://www.htpow.net/sculpfun-s30-pro-max-20w-laser-engraver
When working with glass, be careful to provide a lower resolution image, as it helps to engrave each spot at the best distance and prevents the glass from breaking suddenly.
https://www.htpow.net/laser-engraving-machine
You can engrave both flat and curved glass. To engrave on curved glasses, you will need to use a rolling rotary attachment on the Sculpfun laser engraver.
https://www.htpow.net/sculpfun
Some of the glass laser engraving applications are gifts, promotional materials, decorative items and personalized engraving.
https://www.htpow.net
Using a layer of material on the glass, such as tissue paper or a plastic cover, will give you a clear engraving. If you use wet tissue paper, you will get a crisp white engraving.
The Sculpfun S30 Pro Max laser engraver can engrave designs directly on mirrored glass, but the engraved part of the mirror will become transparent. It can be used to create some cool looking mirror designs.
After you have finished engraving, you must use a brush to clean it up. I recommend you use a brass brush/wheel as it cleans more efficiently, never use a steel wheel as it will mess up your engraving.
sculpfun s10 vs s9
Plastic laser engraving project
Plastics are easy to engrave and there is a wide variety of plastics that can be engraved with the Sculpfun S10 laser engraver.
Some of the best plastics for engraving are polyetherketone, polystyrene, polyimide, polyamide, polyethylene, polyaryl sulfone, polycarbonate and silicone.
Cutting plastics with a laser produces toxic fumes, and long-term exposure to these fumes can lead to medical problems.
To protect yourself from these fumes, you must maintain an external system to extract and remove toxic fumes through an exhaust unit.
It is also recommended to use the laser in a well-ventilated room with proper safety equipment, such as laser safety goggles, and to be aware of laser safety risks, hazards and control measures.
Other Laser Engraving Projects
Some valuable creative projects you can work on include customizing and engraving designs on laptops, cell phones, watches, books, decals/stickers, labels and more.
You can purchase and engrave on simple ready-to-use products such as pizza crusts, wooden spoons, wine openers, aluminum change clips, bottle openers, locks, etc.
Make sure that the products you purchase have an engravable surface that you can work with. You can add even more value to these products with a laser engraver.
Final Thoughts
If you are trying to start a small business with a laser engraver, try to find out what products are in high demand in your community.
Rather than making your own products and then engraving them, it may be better to find customizable products that are already in the market in high demand.
It can be profitable to buy these products in bulk and then enhance their value by laser engraving them to order.
Getting started with laser engraving is easy, but you must be creative with the products you design and engrave to reap the rewards.
If you need to purchase a laser engraving machine, you can go to the HTPOW website to purchase,HTPOW has cooperated with almost laser engraving and cutting machine brands and has become the world's largest supplier of home laser engraving machines.
The inside pulse of BPO industry in Central America.TrulyYourVA with Janis podcast guest Richard Blank Costa Rica's Call Center.
So, um, once again, we have a lot of resources to offer, but most of the time the clients are buried at the ready. Wow, that is amazing. I have so enjoyed this conversation. How can people, um, our, my viewers and listeners in yours as well, how can they get a hold of you? They can buy a plane ticket and come visit me during the summer so they can have a good time in Costa Rica.
They can also gimme a call at Triple eight two seven one six seven five zero. Shoot me an email at CEO costa rica's call center.com. But here's the best part. I got a huge Facebook fan page and I got about 98,000 local Costa Ric and Ticos that cannot wait to meet you. And you're gonna get a ton of new fans.
And if your audience is interested in seeing the pulse, Of what the Central America BPO industry is like. You'll see Costa Rica, where north of Panama, south of Nicaragua, the only democratic society in Central America. There's no standing army. So we have a 95% literacy rate, the most neutral accent in Latin America, and the best infrastructure, and plus our ecotourism is the greatest.
From volcanoes to hot springs and zip lining monkeys. Iguana, as you name it. It could be a wonderful work and fun trip. You could. Well, I, the, and thank you for that, um, for that information. I, I love hearing about different cultures and you know, what the, uh, area has to offer. That sounds absolutely beautiful.
I do have a question about that. Can, is that a candy machine in back? Back of your, Oh yes. This is a 1961 Roco Regis, and this is my private stash that's in my office. The Candy's on the floor, but no, this is the good one. Is there any chocolate in that machine? Absolutely. There is. All you can eat . Oh boy.
And that's why I don't have that in my office. But in any event, I wanna thank you so much, Richard, for taking the time to be here today. And this has been an amazing conversation. I hope that you will definitely consider, um, coming back on the podcast. And thank you so much. I did have the most amazing time as well.
Thank you so much. You're so welcome. You know, folks, online businesses are o can be difficult, but. Why not make it easy? Why not make it easy for yourself? And if you have any questions, don't you know, like Richard said, please feel free to reach out to him. And of course, if you need a va, truly your va, My name is Janice, the host of Truly Your BA with Janice.
And it has been my pleasure to be here today. Thank you so much everyone. Come back soon. Bye everyone.
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
In a now all consuming digital world, Virtual Assistant's are in such high demand. From choosing which social media platforms such as Facebook, Instagram, LinkedIn, Clubhouse and many others; knowing how to hire a VA is just as important as to which social media outlet you should use. Did you know that hiring a VA will actually save you money? Janis Melillo is a Virtual Assistant, Business Coach, Ghostwriter, Author, Publisher, Speaker, Podcast Co-Host.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/kJus0bLJBCI
https://youtu.be/CeaeZlgcA_Q
https://youtu.be/WyBcKPONXhw
https://youtu.be/SeXAlO8kQR0
https://youtu.be/x9uYZb_c4VI
https://youtu.be/tGyk9vWbgUc
https://youtu.be/JonGMOF7xB4
https://youtu.be/RmvKuK4N-q4
https://youtu.be/95MXff9CEU8
https://www.podchaser.com/podcasts/trulyyourva-with-janis-4667344/episodes/this-is-not-your-usual-call-ce-143296088
https://www.youtube.com/watch?v=vyv7cqXIykc
https://rumble.com/v1als7a-this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-.html
https://www.bitchute.com/video/fhZZj4h2ALw7/
https://anchor.fm/janis-melillo/episodes/This-Is-Not-Your-Usual-Call-Center---CEO-Richard-Blanks-Approach-to-Business---06-30-22-e1klioj
https://www.trulyyourvawithjanis.com/this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-063022/
https://fb.watch/gSeXAmSk5J/
I love the fact that we start with dessert first. TrulyYourVA with Janis podcast guest Richard Blank Costa Rica's Call Center.
Janis Melillo: Good afternoon everyone. I am so excited to be here today. My name is Janice, and I am the host of Truly Your VA with Janice. For those of you don't know, VA of course stands for Virtual Assistant, and I am also a podcast manager. Go figure today. I am so excited to have on my podcast. Mr. Richard Blank, welcome to the truly year BA with
Richard Blank: Janice.
Janice, I'm so happy to be here with you today and to share ideas with you and your amazing audience. Well,
Janis Melillo: wonderful. Thank you so much. So I have so many questions to ask you, and before we hopped on, you know, I did make reference to your boxes. And before we get into the, the business discussion, I understand that, uh, you have the largest collect.
Of American pinball machines in, um, I'm gonna pronounce this, rock out, juke boxes in Central America. Is that, is that
Richard Blank: so? I love the fact that we start with dessert first. Absolutely. . I am an avid collector of retro pinball machines, juke boxes. Arcade machine. So I've created a gamification culture so the agents can meet people from other departments, let off steam and hang out with their hefy in the game room, old school style.
Janis Melillo: Oh my God. I absolutely love that. So that leads me to the next question. Of course. Um, you have a business that is, I think so, is underrated in my opinion, because, Why don't you start us off before I just go any further on what led you to be where you are today? You're in Costa Rica, correct?
Richard Blank: That is correct.
In Central America. Been here for the last 22 years.
Janis Melillo: Wow, and your business
Richard Blank: is Costa Rica's Call center. We're a bilingual dedicated. Nearshore call center that deals with appointment setting, lead generation, and inbound support. And so our agents here are brilliant college educated. They're coming to the table once again with structure and discipline by speaking a second language.
Mm-hmm. . And by creating a certain sort of work culture where they're synergy and I look to promote people and we invest in them. Our attrition is very low and our production is extremely high.
Janis Melillo: Wow. So, You, you were, you've been in Costa Rica for 22 years. What led you to start this type of business?
Richard Blank: There's really no blueprint for it, and so when I was in high school in Northeast Philadelphia, I doubled down on my favorite class, which was Spanish. So when I graduated Abington in 91. , I went to the University of Arizona, was a Spanish communication major. Mm-hmm. , because at 18, what are you gonna choose unless you have a predestined career and you follow certain opinions where people raise you compared to you raising yourself.
Mm-hmm. , I had to understand that I needed to be marketable. And versatile. And if there was a way that I could separate myself from friends, by being able to translate and to speak, I might be able to have a different career path. And so at 27 I was given a one and a million opportunity. It was only supposed to be for two months, and I came down to my friend's call center to train and teach English, and I just fell in love with it so much.
I decided to put my stuff in storage in the United States and. You know, throw my hat in the ring and try a life here. And when you learn a business from the inside and out and you're with the people, the proletariat, you can really understand ways to enhance the experience. And so in my mid thirties, I decided to throw my hat in the ring and start my own company.
That
Janis Melillo: is just so amazing to me. Now internal. Interpersonal communications conflict, Like in reference to like management strategy? Yes. Must of, especially with training, how many people that you've trained, of course those skills must have been like second nature to you.
Richard Blank: Well, I believe in manners and you and I have spoken off the air multiple times.
I believe that we were raised in, in. Fashion's from our grandparents and parents. So I'm coming to the table with agents in a very strict Catholic country. So it's very family oriented, even multi-generational family. So people do live with others that influence them. And secondly, I believe in empathy and dignity.
As long as I don't treat somebody like a robot or a number, I properly prepare them and support them. Why shouldn't I get that sort of positive reinforcement where people would wanna continue to walk with? And to grow with me. And also there are things that do happen outside the office that may affect their work performance here.
So as long as we take people's personal situations into consideration, I think there's a better chance to find sort of resolutions. And also solidifying even a better relationship cuz we were able to get through certain challenges together. Right. And so I really take it from a case by case old school basis when I'm dealing with the people that work with me.
Janis Melillo: Wow, that is amazing. So you.
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
In a now all consuming digital world, Virtual Assistant's are in such high demand. From choosing which social media platforms such as Facebook, Instagram, LinkedIn, Clubhouse and many others; knowing how to hire a VA is just as important as to which social media outlet you should use. Did you know that hiring a VA will actually save you money? Janis Melillo is a Virtual Assistant, Business Coach, Ghostwriter, Author, Publisher, Speaker, Podcast Co-Host.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/CeaeZlgcA_Q
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/kJus0bLJBCI
https://www.podchaser.com/podcasts/trulyyourva-with-janis-4667344/episodes/this-is-not-your-usual-call-ce-143296088
https://www.youtube.com/watch?v=vyv7cqXIykc
https://rumble.com/v1als7a-this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-.html
https://www.bitchute.com/video/fhZZj4h2ALw7/
https://anchor.fm/janis-melillo/episodes/This-Is-Not-Your-Usual-Call-Center---CEO-Richard-Blanks-Approach-to-Business---06-30-22-e1klioj
https://www.trulyyourvawithjanis.com/this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-063022/
https://fb.watch/gSeXAmSk5J/
scoop up your heart
you feel lighter
let's flap our wings
with a smile
objects created by Takashi Terada
音楽:Lifestream
ミュージシャン:Dream Machine
サイト:https://icons8.com/music/
The company game room pinball machines are older than the young telemarketing agents. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
I, I couldn't agree more. I am just thoroughly enjoying this conversation. Me too. Uh, good time. you? You're you're, you're an amazing guy and you're also a fun loving guy, uh, because you've got one of the largest, uh, if not the largest, um, jukebox and, um, pinball collections in all of central. Forget my business.
That's what I'm proud of. People say you could go back and talk to your 14 year old self and tell 'em what you do. I'd be you got pinball machines. , you'd be the first question I'd ask myself. Yes, yes, yes I do. And it's, it's an obsession of mine and people have no idea. The treasures that they have that are in their bodegas.
And so all the time I will be driving a couple hours. To kick a tire or two on an old jukebox or an old retro arcade machine, or especially a pinball machine. And for a couple hundred hours, I'm driving back in 1961, Racola Regis that's in mint condition. And so one man's trash is another man's treasure.
And if that's the way it is, call me Oscar, the grouch I'll take as much charge as you got. And as long as I have the space for it and my wife doesn't get angry, I'll be grabbing as many machines as I can. I, I currently have 13 pinballs. Six jukeboxes, five retro machines and an air hockey table. And as I mentioned before, these machines are older than the agents.
I have an area coming where people can, it's a neutral environment where people can meet others from other campaigns. They can let off steam, they can recharge their batteries. I haven't seen people fall in love by the Backman machine and it, and it gives somebody the chance to hang out with the Hefe in a neutral environment where we're just having.
Fun. And so when people are best friends and you mentioned this earlier, attrition goes down, people want to come to work. And I really believe that a gamification company culture is imperative. Not Xbox, not, not placing. You can do that at home. Do like you, did you, before this podcast, you told me that you bought the thing.
You always wanted an old retro machine with the main ator and 3000 games. And we're talking about how much fun we're having you deserve. I think that if an environment creates a game environment where people can play, they will become that much closer. And so I, I really, really stand behind that and play with each other.
And, and there one is shooting, uh, the pinball or the others are watching and, and everybody's laughing and you're having a Coke or whatever it is. I got enough games where everyone can play. No, one's waiting. unless they want to and put their quarter on the Marqui. Oh, no, no, no. Everyone's. And, and so how much space now the games are actually at the facility, is that right?
Yes. I got some in my own home where I have a private man cave, but the majority of my machines are here on the first floor. It's kind of funny. I got my air hockey table. That's in my training room. It's so loud that I had to take the plastic pucks and they got these now more of like a rubber sort of puck.
And with the Wildcat 1 25, you can create these really smooth surfaces. And so literally I had to put the air Hawk in there, cuz it is so loud. People are screaming. So when there's not classes, doors are shut. You see people sitting in the chairs, watching that, that that's really where our tournaments happen.
And it's, uh, it's amazing because the littlest, smallest Asian we have has got the greatest skills until we stop those shots. And so, um, I love it. It's fun and people stay later after their shift or they'll come a little bit earlier to just hang out. And, um, obviously we're doing something right.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=gaah6tQaqnc&t=50s
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
Archenergy is an Authorized Robotics Integrator located here in Montana. We can successfully integrate robotics into your operation by customizing the design to your particular application to handle whatever task is necessary to increase production and profitability. We can do everything from the ground up: visit your site, analyze problem areas in your operation, then create a custom robotics solution. Our robotics engineer in Montana start by designing the application, program and build the robot for your specific needs and then install it at your site.
Archenergy
415 Floss Flats Rd Unit B, Belgrade, MT 59714
(406) 924-0924
My Official Website: https://archenergy1.com/
Google Plus Listing: https://www.google.com/maps?cid=12893693466400438344
Our Other Links:
Robotics Engineer Montana: https://archenergy1.com/services/robotics
Control Panel Montana: https://archenergy1.com/services/control-automation
Electrical Consulting Montana: https://archenergy1.com/services/engineering-electrical-design
Service We Offer:
Industrial Control Panels
Programmable Logic Controllers
Human Machine Interfaces
Power Quality Analysis
Follow Us On:
Twitter: https://twitter.com/ArchenergyB
Pinterest: https://www.pinterest.com/ArchenergyMT/
Instagram: https://www.instagram.com/archenergybelgrade/
There are two kinds of tests that maybe perform for testing for alcohol. The first is a breath test. Colorado uses intoxilyzer 9000 to conduct their breath testing. If you choose to take the breath test that is the machine that will be used and you will be given the results when you're done taking the test. If you choose to take the blood test, your test will be send to a forensics lab and it can take months before the lab provide the results.
Read more about breathalyzer here https://duilawfirmdenver.com/was-your-breathalyzer-test-really-accurate/
Learn more here for repeat DUI offenders https://duilawfirmdenver.com/dui-denver/dui-defense-attorney-denver/habitual-and-felony-dui/
Archenergy is the best electrical engineer in Montana. We provide quality services and products to our clients, and always put their safety first. We believe that our clients deserve only the best, so we work hard to deliver top-notch service and products every time.
Archenergy
415 Floss Flats Rd Unit B, Belgrade, MT 59714
406-924-0924
My Official Website:- https://archenergy1.com/
Google Plus Listing:- https://www.google.com/maps?cid=12893693466400438344
Our Other Links:-
Electrical Consulting Montana:- https://archenergy1.com/services/engineering-electrical-design
Control Panel Montana:- https://archenergy1.com/services/control-automation
Robotics Montana:- https://archenergy1.com/services/robotics
Service We Offer:-
Industrial Control Panels
Programmable Logic Controllers
Human Machine Interfaces
Power Quality Analysis
Follow Us On:-
Twitter:- https://twitter.com/ArchenergyB
Pinterest:- https://www.pinterest.com/ArchenergyMT/
Instagram:- https://www.instagram.com/archenergybelgrade/
Watch this video to find out how you can get 5 million visits per month with just one simple marketing tip.
Introduction: Welcome to my first ever video on YouTube! My name is Glenn and in this video, I'm going to show you a few different ways to market your website and drive tons of visitors. This is going to be all the information you need to know in one place and it's all super easy too. Let's get started.
This is a video about how to get 5 million visits per month with one simple marketing tip.
Introduction: Hi, I'm your new best friend for all things marketing. Today we're going to be talking about how to get 5 million visits per month with one simple marketing tip. Let me show you what it takes.
RESOURCES & LINKS:
____________________________________________
How To Get 5 million Visits Per Month With One Simple Marketing Tips (video): https://youtu.be/8wVfLGCM97U
The Best Ways To Convert Website Visitors Into Leads (video): https://youtu.be/0Vsh_wHnTtg
____________________________________________
Why You Need to Grow Your Business With More Visitors Today!
When you’re trying to grow your blog, one of the most important things you can do is find ways to get more people to visit your site. If they don’t end up reading your post, they won’t subscribe to your email list, and they won’t buy your book or download your freebie.
That’s why you should be especially interested in this article, because it shows you how to get 4 million visits per month with just one simple hack. You see, that’s the amount of visits you get every single day, so you can see why this is such a big deal.
In this case, that means that you must be doing something that is actually helping people or selling a product or a service. If you’re not sure where to start, then you should start by looking at your analytics.
Find a Niche That You’re Profitable In
Create High-Converting Content That People Want to Read
Use SEO Tricks to Get Your Blog to Show Up on Page 1 of Google
Use A Blogging Platform That Gives You All The Tools You Need
Wrapping Up – How To Get 4 Million Visits Per Month
How I Get 4 Million Visits Per Month With ONE SIMPLE Marketing Tip
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https://youtu.be/8wVfLGCM97U
#Traffic #SEO25 #DigitalMarketing
Archenergy Power Technologies has spent the last 25 years serving businesses through energy optimization and automation. Our Control Systems Montana can help you reduce your energy consumption and save you money. Our systems are easy to install and even easier to use.
Archenergy
415 Floss Flats Rd Unit B, Belgrade, MT 59714
406-924-0924
My Official Website:- https://archenergy1.com/
Google Plus Listing:- https://www.google.com/maps?cid=12893693466400438344
Our Other Links
Control Systems Montana:- https://archenergy1.com/services/control-automation
Electrical Engineer Montana:- https://archenergy1.com/services/engineering-electrical-design
Robotics Engineer Montana:- https://archenergy1.com/services/robotics
Service We Offer:-
Industrial Control Panels
Programmable Logic Controllers
Human Machine Interfaces
Power Quality Analysis
Follow Us On:-
Pinterest:- https://www.pinterest.com/ArchenergyMT/
Twitter:- https://twitter.com/ArchenergyB
Instagram:- https://www.instagram.com/archenergybelgrade/
Archenergy is a leading automation company in Montana that can take care of all your automation needs. We offer a wide range of services, from process automation to software development, so you can focus on what you're good at and leave the rest to us.
Archenergy
415 Floss Flats Rd Unit B, Belgrade, MT 59714
406-924-0924
My Official Website:- https://archenergy1.com/
Google Plus Listing:- https://www.google.com/maps?cid=12893693466400438344
Our Other Links:-
Control Panel Montana:- https://archenergy1.com/services/control-automation
Electrical Consulting Montana:- https://archenergy1.com/services/engineering-electrical-design
Robotic Palletizer Montana:- https://archenergy1.com/services/robotics
Service We Offer:-
Industrial Control Panels
Programmable Logic Controllers
Human Machine Interfaces
Power Quality Analysis
Follow Us On:-
Pinterest:- https://www.pinterest.com/ArchenergyMT/
Twitter:- https://twitter.com/ArchenergyB
Instagram:- https://www.instagram.com/archenergybelgrade/
TEFUDE, a professional solution provider for flow wrapping machine, has been providing flow packing service and solution for years. You will be in good hands with the TEFUDE equipment manufacturer for discussing the options for your packaging machinery, or directly purchasing from us. No matter what flow packaging machine you are interested in, here we supply what you need.
ジョージア州における監視カメラ画像が公開されてから潮目が一気に変わった感がある。 そしてあの動画に映っていた人物がBLMの首脳部のルビー・フリーマンであるというのが明らかになって、更に全米が動揺している。 特に民主党支持者の中で。 自分たちの信奉している政治勢力がテロ組織の手を借りて不正選挙の工作を実際にしていたというのが明らかになったら、それはショックだろう。 いずれにしても125時点のジョージアの方向性としては州議会で選挙人を決めるという風に全体合意が為されつつある。 反対をするべき民主党勢力が、これだけの証拠が出てしまって何も言えなくなった。 そのような表現だ。
これでも決まらないなら、連邦最高裁判所に提訴する流れになるだろう。 この中で判事が買収されていてその訴え、つまり疑惑州の集計、公証を停止して、全て議会で定めよ… という風な判決を出さない、つまり内部の判事が買収されていたというのが明らかになったら、その時点で米国の司法が完全に機能していないと判断してトランプ大統領が戒厳令を発動することになる。
我々西側世界、民主主義領域の敵とというのは、共和党系の判事をエプスタインアイランドの常連客にして、民主党の意のままに操る… この様なことを計画的意に仕掛けて実行する奴らのことだ。
ジョン・ロバーツ判事は共和党系だとされるが、彼の実際の判決は常に民主党の要望に沿ったものだ。 彼は思想的に左翼なのかというとそうではなく、前述エプスタインアイランドの常連客で、民主党勢力にずっと脅されていた。 その様に言われている。 というかリンウッド弁護士がそうした概念を少し前に言っていたが、インタビューで。
少し前まではギンズバーグが生きていたので、何をどうしても4対5で常に民主党勢力が勝利していたが、彼女が死んで、トランプ大統領は即座に保守系のバレット判事を入れ込んだので、今は5対4でぎりぎり共和党有利になっている。 この部分にカネの力で買収、これはありえる。 今の動きなら。 ただソロスが逮捕されているというのなら、その工作はない。 だから、最高裁の提訴において買収的なものが見えないのなら、ソロス逮捕は事実だったのではないかという風に考えることも出来る。
===
Lin Wood@LLinWood
Every journey to the truth starts with one small step.
Bernard B. Kerik@BernardKerik
BREAKING NEWS!!!!! Michigan State Judge orders forensic inspection of Antrim County election machines, and prohibits the destruction of evidence relating to the 2020 election. #StopTheSteaI
ミシガン州判事がアントリム郡の選挙マシンのフォレンジック検査を命じ、2020年の選挙に関連する証拠隠滅を禁止
ーーー
Rudy W. Giuliani
@RudyGiuliani
·
10時間
BIG WIN FOR HONEST ELECTIONS.
Antrim County Judge in Michigan orders forensic examination of 22 Dominion voting machines.
This is where the untrustworthy Dominion machine flipped 6000 votes from Trump to Biden.
Spiking of votes by Dominion happenned all over the state.
ジュリアーニの勝利宣言
正直な選挙のための大勝利。
ミシガン州のアントリム郡裁判官は、
22台のドミニオン投票機の法医学検査を命じました。
これは、信頼できないドミニオンマシンが
トランプからバイデンに6000票を投じた場所です。
ドミニオンによる投票の急増は州中で起こった。
午前9:12 ・ 2020年12月5日 Washington, DCから
=== ここまで
いずれにしてもジョージア州の動画公開が大きな追い風となって、ミシガンでもバイデン勝利でやっていた流れがひっくり返りつつある。 ただ、今の反転の流れに抵抗しなければ、国家反逆罪で死刑か中国の関係者に処刑される可能性が非常に高いジョージア州の知事と州務長官が、ビデオの公開があったにも関わらず抵抗を続けている。
ケンプ知事は、自分は知らなかった、関係がない、署名を州務長官のラッフェンスペルガーに何度も命令していたとウソの発言をしており( それは嘘、共和党勢力から署名確認を5回も申請が出されていたのに拒否したのはケンプ知事) 見苦しい奴だなあと思っていたら、今度は彼に警告というか脅しが入った。 彼の娘のボーイフレンドが今日の125で殺害されている。 恐らくは。
ラッフェンスペルガーは動画が出てきたのにも関わらず、それは証拠にはならないと主張して( 最初は不正を認めていた。 脅されたのだろう) 、来週にでも州としての公証をするという風な主張をしている。 しかし議会はカンカンであり、それを行うのは無理だとは思うが。
===
Kelly Loeffler’s staffer, Harrison Deal (Brian Kemp’s daughter’s boyfriend),dies in car accident the day after Brian Kemp said he wants to have a signature audit and “make things right” with resident Trump.
ケリー・レフラーのスタッフで(ブライアン・ケンプの娘のボーイフレンドの)ハリソン・ディールは、ブライアン・ケンプが署名監査を受けてトランプ大統領と「物事を正しくする」ことを望んでいると言った次の日の今日、自動車事故で亡くなりました。
---
ニュース WTOC コム 2020/12/04
東行きのI-16でのクラッシュでハリソンディールが殺害されたことを確認しました。プーラー警察は現場に対応し、3台の車両が出火しているのを発見しました。ディールはクラッシュで殺されました。他の3人は現場で軽傷の治療を受けました。レフラー上院議員は、マイク・ペンス副大統領とデイビッド・パデュー上院議員とともにサバンナでの選挙集会に出演する予定でした。
=== ここまで
ただの脅しの為だけに平気で人を殺す。 ヒラリーの大統領選挙の時にも同じ動きがたくさんあった。 そうした人間の命を命とも思わない勢力が我々の今の敵という言い方になる。
彼ら民主党勢力の敵対キャラに対してのやり口は全て同じで、基本的に対象者を人種差別主義者を筆頭とする、「 既存の常識の社会の枠の外側にいる人間」 というコトバにおける印象操作からの、いわゆる世俗社会からの切り離し、孤立を狙う。 それを当人に思わせて行動を変えさせば勝ちという精神構造が彼らの中に書き込まれていると分り、これは陰の糸と言われる勢力の人間支配コントロールシステムにおける基本の基本だと我々は知っている。 同じことの繰り返ししか出来てない。 つまり彼らは何も生み出せないからという言い方にもつながるが。
オバマの嫁と称する人物のミシェルオバマが一週間も経過していないが、トランプ大統領の事をレイシストとののしった。 これは彼女が旦那と称するバラクオバマが実際に逮捕されてしまっている所からくるところの、次の逮捕は自分ではないかということの焦燥葛藤恐怖からきているのではないかとされる。 まあ、そうだろう。 そしてオバマは今日の125の時点で何か相当に画質の悪い動画の中で色々答えているという風な情報も出ているが、それは過去映像の加工だと言っている人もいる。
更にCIA長官のジーナハスペルが通常の勤務をしていると、同僚が語ったとされているが、肝心の彼女当人が公の場に一切出ていないので、それらの隠ぺい工作は逆効果になっているなとわたしは判定する。 彼らも自分たちが追い込まれているのを理解しているだろう。
ヒラリーが大統領選挙に出る流れの中で、彼女とその支援勢力が、彼女の不正を暴こうとした勢力や彼女を批判した勢力に対して行ったやり方が、徹底的な人格攻撃であり、その内容が人種差別主義者・右翼、というもののレッテル貼りだった。 更にナード( オタクの事だと思う) 、女にもてないクズ、とでも言えるような外観からイメージされる徹底的な人格破壊をしかけていた。
しかし当時ヒラリーを批判していた中心人物はジル・スタインやスーザン・サランドン、ビビアン・ウエストウッドのような知性派の女性だった。 だからこれらの勢力は、一番酷いのは確かスーザン・ランドンに対して「 ***して殺すぞ」 と公然と脅迫、脅していたのをわたしは覚えている。 ビビアン・ウエストウッドはヒラリーに対して「 邪悪な戦争屋」 と徹底的に批判していたが、彼女も相当脅されていたようだ。
彼女たちは殺しすぎた。 今回のジョージア州の知事の娘のボーイフレンドの自動車事故は典型的な暗殺だと思った。 そしてこの動きを受けてラッフェンスペルガー州務長官が、最初の不正はあったから、反転して「 それでもバイデン勝利と公証する」 と言い出したのだろうなと見え見えだ。
彼の頭の中にはお仲間の、4年前に殺されたセス・リッチの事があったのだろうなあとわたしは勝手に考える。 セス・リッチはワシントンDCにある自宅の近くの路上で、背中から二発の弾丸を受けて射殺されている。 セス・リッチは当時の民主党の全国委員スタッフだった。
閑静な住宅街だったのだがまともに銃声もせずに、当時は不思議がられたが、これらの暗殺に使われたものが亜音速弾丸であることが分かって、少なくとも関わった人間が特殊部隊の系列につながる、軍なのかCIAなのかは分からないが、普通の系統の勢力でないことが判明している。
当時のヒラリーはなにくわぬ顔をして、米国の銃社会に警鐘を鳴らすという政治家としてのパフォーマンスを行い、故人への追悼のコメントとしたが、不思議な事に警察は強盗殺人事件として処理したにも関わらず全くと言っていいほど捜査せず、容疑者と称される人物も現れず逮捕の動きもなかった。 これらの事件に関しては12日後にウィキリークスがDNCメールで公開している。
=== ウオッチガード
2016/07/27
DNC のメール流出の詳細を探る
メール 大量 Mail Spam Many
2016 年 7 月 27 日、編集部記事
DNC(米国民主党全国委員会)にとって、今週は波乱の幕開けとなりました。DNC のデビー・ワッサーマン・シュルツ委員長が、同委員会幹部の 20,000 件近くのメールがウィキリークスによって公表され、その内容から、バーニー・サンダース氏の大統領選活動の妨害を図っていたことが明らかになったことを受けて、辞任しました。メール流出の原因は明らかになっていませんが、多くの専門家が、DNC はロシア政府が関与する攻撃に狙われたと考えているようです。
=== ここまで
ミシガンでドミニオン端末の証拠保全命令が出た。 もうとっくに初期化されているかもしれないが、されていないかもしれない。 されていたとしても、ドミニオン社の開発要員が司法取引でトランプ陣営に複数いるので、復元できるかもしれない。 ま、これはさすがにどうかとは思うが。
そしてペンシルベニアでも、最高裁に提訴されていた訴えが通り、最高裁から州の裁判所に129までに対応するようにとの命令が出た。 ところが選挙人確定日は128になっている。 だから、明日の予定、米国125土曜の重大発表とは、シドニーパウエル弁護士が連邦最高裁に提訴しているとされる、128の確定日をもう少し延期する、という事の判断が通ったという事の発表か、又は、選挙人を確定出来ないので下院1票における大統領選出に移動するということの発表なのか、穏便なものであろという想定をすると恐らくそのあたりではないかと思う。 いきなり戒厳令はない。
トランプ大統領は前述国家緊急事態法202dを今年の520に発令しているのだから、本当を言えばもっと強権的に物事を進めてもいいのだ。 しかし彼は米国の中の分断を発生させないように細心の注意を払っている。 彼に知性がないという風にいつも言っている左側の勢力は、トランプ大統領の今の行動をみてどう思うのか。 まあ、彼らは何を言っても自分の都合しか言わない人たちだが。
===
Josh Barnett for Congress (AZ-07)
@BarnettforAZ
·
9時間
BREAKING: Pennsylvania Election lawsuit has been officially docketed at the US Supreme Court!!! Justice Alito has ordered the state to respond no later than December 9th.
議会のためのジョシュ・バーネット(AZ-07)
@BarnettforAZ
・
9時間
速報:ペンシルベニア州の選挙訴訟が合衆国最高裁判所で正式に提訴されました!!! アリト裁判官は、12月9日までに対応するよう州に命じました。
=== ここまで
恐らく今月中に相当のことが終わる。 米国の中の裏切者たちに対しての逮捕などの動きは年度内の331までに起きてくるだろうとわたしは捉える。 その上で中国を名指ししての、敵国扱いからの事実上の宣戦布告と同じような各種制裁というか、そうしたものが実際の行動として仕掛けられる。
明らかに中国はやり過ぎた。 しかし彼らは更に奥の手を出すだろう。 わたしは3日ほど前にらとクリフ国家情報長官が発言した「 中国はスーパーソルジャー開発実験を積み重ねている」 というそれを非常に重く見ている。 そうした生物兵器というか、もはや機械人形とでもいえるものを繰り出して、要人の直接テロをしかける( これは自爆攻撃すらあるということ) のではないかと身構えている。 中国は自国の国民の正規兵士すら生物人体実験の対象にして、中国共産党というあのシステムを守るために必死になっている。 こういうものをもうこれ以上この地上に存在させてはならない。 彼らのやっていることは、明らかにソ連がやってきたことを超えてしまっている。
人間が支配するのを当然だと思う連中をこれ以上許してはいけない。 支配するものとされる者、そしてされたいもの、されたがる者、というのは全て同じものだ。 だから貴方の中の潜在意識の中に少しでもこれらの勢力に従うような部分があるとしたら、彼らはその部分にフックを引っかけて貴方を引きずり回す。 彼らを拒否せよ。 その為に、彼らの過去からのやってきたことを見つめ、それを学問的に構造分析し、情緒感傷の入る隙間の全くない事象の報告書として自らの内部に記録し、その上で対抗、清算、消滅、そして回避などに向ける対応をそれぞれが考えなければならない。
自分ひとりでそれが分からないのなら、同じような傾向の精神構造体の領域に接近してそれらの疑問を聞かなければならない。 力のない我々庶民のクズは、泥たちは、そうやって情報を拡散集合解析合理、という形でもって、これらの奪い盗るものたちに静かに対応して、対抗していかなければ全てやられる。 わたしはこれを何度も言う。
諦めてはいけない。 そしてわれわれが諦めなければ、恐らく世界は、よたよたとつまづきながらも、良い方向へと変わる。 それは…
人間が人間を支配しない世界 のことだ。
ジョージア州における監視カメラ画像が公開されてから潮目が一気に変わった感がある。 そしてあの動画に映っていた人物がBLMの首脳部のルビー・フリーマンであるというのが明らかになって、更に全米が動揺している。 特に民主党支持者の中で。 自分たちの信奉している政治勢力がテロ組織の手を借りて不正選挙の工作を実際にしていたというのが明らかになったら、それはショックだろう。 いずれにしても125時点のジョージアの方向性としては州議会で選挙人を決めるという風に全体合意が為されつつある。 反対をするべき民主党勢力が、これだけの証拠が出てしまって何も言えなくなった。 そのような表現だ。
これでも決まらないなら、連邦最高裁判所に提訴する流れになるだろう。 この中で判事が買収されていてその訴え、つまり疑惑州の集計、公証を停止して、全て議会で定めよ… という風な判決を出さない、つまり内部の判事が買収されていたというのが明らかになったら、その時点で米国の司法が完全に機能していないと判断してトランプ大統領が戒厳令を発動することになる。
我々西側世界、民主主義領域の敵とというのは、共和党系の判事をエプスタインアイランドの常連客にして、民主党の意のままに操る… この様なことを計画的意に仕掛けて実行する奴らのことだ。
ジョン・ロバーツ判事は共和党系だとされるが、彼の実際の判決は常に民主党の要望に沿ったものだ。 彼は思想的に左翼なのかというとそうではなく、前述エプスタインアイランドの常連客で、民主党勢力にずっと脅されていた。 その様に言われている。 というかリンウッド弁護士がそうした概念を少し前に言っていたが、インタビューで。
少し前まではギンズバーグが生きていたので、何をどうしても4対5で常に民主党勢力が勝利していたが、彼女が死んで、トランプ大統領は即座に保守系のバレット判事を入れ込んだので、今は5対4でぎりぎり共和党有利になっている。 この部分にカネの力で買収、これはありえる。 今の動きなら。 ただソロスが逮捕されているというのなら、その工作はない。 だから、最高裁の提訴において買収的なものが見えないのなら、ソロス逮捕は事実だったのではないかという風に考えることも出来る。
===
Lin Wood@LLinWood
Every journey to the truth starts with one small step.
Bernard B. Kerik@BernardKerik
BREAKING NEWS!!!!! Michigan State Judge orders forensic inspection of Antrim County election machines, and prohibits the destruction of evidence relating to the 2020 election. #StopTheSteaI
ミシガン州判事がアントリム郡の選挙マシンのフォレンジック検査を命じ、2020年の選挙に関連する証拠隠滅を禁止
ーーー
Rudy W. Giuliani
@RudyGiuliani
·
10時間
BIG WIN FOR HONEST ELECTIONS.
Antrim County Judge in Michigan orders forensic examination of 22 Dominion voting machines.
This is where the untrustworthy Dominion machine flipped 6000 votes from Trump to Biden.
Spiking of votes by Dominion happenned all over the state.
ジュリアーニの勝利宣言
正直な選挙のための大勝利。
ミシガン州のアントリム郡裁判官は、
22台のドミニオン投票機の法医学検査を命じました。
これは、信頼できないドミニオンマシンが
トランプからバイデンに6000票を投じた場所です。
ドミニオンによる投票の急増は州中で起こった。
午前9:12 ・ 2020年12月5日 Washington, DCから
=== ここまで
いずれにしてもジョージア州の動画公開が大きな追い風となって、ミシガンでもバイデン勝利でやっていた流れがひっくり返りつつある。 ただ、今の反転の流れに抵抗しなければ、国家反逆罪で死刑か中国の関係者に処刑される可能性が非常に高いジョージア州の知事と州務長官が、ビデオの公開があったにも関わらず抵抗を続けている。
ケンプ知事は、自分は知らなかった、関係がない、署名を州務長官のラッフェンスペルガーに何度も命令していたとウソの発言をしており( それは嘘、共和党勢力から署名確認を5回も申請が出されていたのに拒否したのはケンプ知事) 見苦しい奴だなあと思っていたら、今度は彼に警告というか脅しが入った。 彼の娘のボーイフレンドが今日の125で殺害されている。 恐らくは。
ラッフェンスペルガーは動画が出てきたのにも関わらず、それは証拠にはならないと主張して( 最初は不正を認めていた。 脅されたのだろう) 、来週にでも州としての公証をするという風な主張をしている。 しかし議会はカンカンであり、それを行うのは無理だとは思うが。
===
Kelly Loeffler’s staffer, Harrison Deal (Brian Kemp’s daughter’s boyfriend),dies in car accident the day after Brian Kemp said he wants to have a signature audit and “make things right” with resident Trump.
ケリー・レフラーのスタッフで(ブライアン・ケンプの娘のボーイフレンドの)ハリソン・ディールは、ブライアン・ケンプが署名監査を受けてトランプ大統領と「物事を正しくする」ことを望んでいると言った次の日の今日、自動車事故で亡くなりました。
---
ニュース WTOC コム 2020/12/04
東行きのI-16でのクラッシュでハリソンディールが殺害されたことを確認しました。プーラー警察は現場に対応し、3台の車両が出火しているのを発見しました。ディールはクラッシュで殺されました。他の3人は現場で軽傷の治療を受けました。レフラー上院議員は、マイク・ペンス副大統領とデイビッド・パデュー上院議員とともにサバンナでの選挙集会に出演する予定でした。
=== ここまで
ただの脅しの為だけに平気で人を殺す。 ヒラリーの大統領選挙の時にも同じ動きがたくさんあった。 そうした人間の命を命とも思わない勢力が我々の今の敵という言い方になる。
彼ら民主党勢力の敵対キャラに対してのやり口は全て同じで、基本的に対象者を人種差別主義者を筆頭とする、「 既存の常識の社会の枠の外側にいる人間」 というコトバにおける印象操作からの、いわゆる世俗社会からの切り離し、孤立を狙う。 それを当人に思わせて行動を変えさせば勝ちという精神構造が彼らの中に書き込まれていると分り、これは陰の糸と言われる勢力の人間支配コントロールシステムにおける基本の基本だと我々は知っている。 同じことの繰り返ししか出来てない。 つまり彼らは何も生み出せないからという言い方にもつながるが。
オバマの嫁と称する人物のミシェルオバマが一週間も経過していないが、トランプ大統領の事をレイシストとののしった。 これは彼女が旦那と称するバラクオバマが実際に逮捕されてしまっている所からくるところの、次の逮捕は自分ではないかということの焦燥葛藤恐怖からきているのではないかとされる。 まあ、そうだろう。 そしてオバマは今日の125の時点で何か相当に画質の悪い動画の中で色々答えているという風な情報も出ているが、それは過去映像の加工だと言っている人もいる。
更にCIA長官のジーナハスペルが通常の勤務をしていると、同僚が語ったとされているが、肝心の彼女当人が公の場に一切出ていないので、それらの隠ぺい工作は逆効果になっているなとわたしは判定する。 彼らも自分たちが追い込まれているのを理解しているだろう。
ヒラリーが大統領選挙に出る流れの中で、彼女とその支援勢力が、彼女の不正を暴こうとした勢力や彼女を批判した勢力に対して行ったやり方が、徹底的な人格攻撃であり、その内容が人種差別主義者・右翼、というもののレッテル貼りだった。 更にナード( オタクの事だと思う) 、女にもてないクズ、とでも言えるような外観からイメージされる徹底的な人格破壊をしかけていた。
しかし当時ヒラリーを批判していた中心人物はジル・スタインやスーザン・サランドン、ビビアン・ウエストウッドのような知性派の女性だった。 だからこれらの勢力は、一番酷いのは確かスーザン・ランドンに対して「 ***して殺すぞ」 と公然と脅迫、脅していたのをわたしは覚えている。 ビビアン・ウエストウッドはヒラリーに対して「 邪悪な戦争屋」 と徹底的に批判していたが、彼女も相当脅されていたようだ。
彼女たちは殺しすぎた。 今回のジョージア州の知事の娘のボーイフレンドの自動車事故は典型的な暗殺だと思った。 そしてこの動きを受けてラッフェンスペルガー州務長官が、最初の不正はあったから、反転して「 それでもバイデン勝利と公証する」 と言い出したのだろうなと見え見えだ。
彼の頭の中にはお仲間の、4年前に殺されたセス・リッチの事があったのだろうなあとわたしは勝手に考える。 セス・リッチはワシントンDCにある自宅の近くの路上で、背中から二発の弾丸を受けて射殺されている。 セス・リッチは当時の民主党の全国委員スタッフだった。
閑静な住宅街だったのだがまともに銃声もせずに、当時は不思議がられたが、これらの暗殺に使われたものが亜音速弾丸であることが分かって、少なくとも関わった人間が特殊部隊の系列につながる、軍なのかCIAなのかは分からないが、普通の系統の勢力でないことが判明している。
当時のヒラリーはなにくわぬ顔をして、米国の銃社会に警鐘を鳴らすという政治家としてのパフォーマンスを行い、故人への追悼のコメントとしたが、不思議な事に警察は強盗殺人事件として処理したにも関わらず全くと言っていいほど捜査せず、容疑者と称される人物も現れず逮捕の動きもなかった。 これらの事件に関しては12日後にウィキリークスがDNCメールで公開している。
=== ウオッチガード
2016/07/27
DNC のメール流出の詳細を探る
メール 大量 Mail Spam Many
2016 年 7 月 27 日、編集部記事
DNC(米国民主党全国委員会)にとって、今週は波乱の幕開けとなりました。DNC のデビー・ワッサーマン・シュルツ委員長が、同委員会幹部の 20,000 件近くのメールがウィキリークスによって公表され、その内容から、バーニー・サンダース氏の大統領選活動の妨害を図っていたことが明らかになったことを受けて、辞任しました。メール流出の原因は明らかになっていませんが、多くの専門家が、DNC はロシア政府が関与する攻撃に狙われたと考えているようです。
=== ここまで
ミシガンでドミニオン端末の証拠保全命令が出た。 もうとっくに初期化されているかもしれないが、されていないかもしれない。 されていたとしても、ドミニオン社の開発要員が司法取引でトランプ陣営に複数いるので、復元できるかもしれない。 ま、これはさすがにどうかとは思うが。
そしてペンシルベニアでも、最高裁に提訴されていた訴えが通り、最高裁から州の裁判所に129までに対応するようにとの命令が出た。 ところが選挙人確定日は128になっている。 だから、明日の予定、米国125土曜の重大発表とは、シドニーパウエル弁護士が連邦最高裁に提訴しているとされる、128の確定日をもう少し延期する、という事の判断が通ったという事の発表か、又は、選挙人を確定出来ないので下院1票における大統領選出に移動するということの発表なのか、穏便なものであろという想定をすると恐らくそのあたりではないかと思う。 いきなり戒厳令はない。
トランプ大統領は前述国家緊急事態法202dを今年の520に発令しているのだから、本当を言えばもっと強権的に物事を進めてもいいのだ。 しかし彼は米国の中の分断を発生させないように細心の注意を払っている。 彼に知性がないという風にいつも言っている左側の勢力は、トランプ大統領の今の行動をみてどう思うのか。 まあ、彼らは何を言っても自分の都合しか言わない人たちだが。
===
Josh Barnett for Congress (AZ-07)
@BarnettforAZ
·
9時間
BREAKING: Pennsylvania Election lawsuit has been officially docketed at the US Supreme Court!!! Justice Alito has ordered the state to respond no later than December 9th.
議会のためのジョシュ・バーネット(AZ-07)
@BarnettforAZ
・
9時間
速報:ペンシルベニア州の選挙訴訟が合衆国最高裁判所で正式に提訴されました!!! アリト裁判官は、12月9日までに対応するよう州に命じました。
=== ここまで
恐らく今月中に相当のことが終わる。 米国の中の裏切者たちに対しての逮捕などの動きは年度内の331までに起きてくるだろうとわたしは捉える。 その上で中国を名指ししての、敵国扱いからの事実上の宣戦布告と同じような各種制裁というか、そうしたものが実際の行動として仕掛けられる。
明らかに中国はやり過ぎた。 しかし彼らは更に奥の手を出すだろう。 わたしは3日ほど前にらとクリフ国家情報長官が発言した「 中国はスーパーソルジャー開発実験を積み重ねている」 というそれを非常に重く見ている。 そうした生物兵器というか、もはや機械人形とでもいえるものを繰り出して、要人の直接テロをしかける( これは自爆攻撃すらあるということ) のではないかと身構えている。 中国は自国の国民の正規兵士すら生物人体実験の対象にして、中国共産党というあのシステムを守るために必死になっている。 こういうものをもうこれ以上この地上に存在させてはならない。 彼らのやっていることは、明らかにソ連がやってきたことを超えてしまっている。
人間が支配するのを当然だと思う連中をこれ以上許してはいけない。 支配するものとされる者、そしてされたいもの、されたがる者、というのは全て同じものだ。 だから貴方の中の潜在意識の中に少しでもこれらの勢力に従うような部分があるとしたら、彼らはその部分にフックを引っかけて貴方を引きずり回す。 彼らを拒否せよ。 その為に、彼らの過去からのやってきたことを見つめ、それを学問的に構造分析し、情緒感傷の入る隙間の全くない事象の報告書として自らの内部に記録し、その上で対抗、清算、消滅、そして回避などに向ける対応をそれぞれが考えなければならない。
自分ひとりでそれが分からないのなら、同じような傾向の精神構造体の領域に接近してそれらの疑問を聞かなければならない。 力のない我々庶民のクズは、泥たちは、そうやって情報を拡散集合解析合理、という形でもって、これらの奪い盗るものたちに静かに対応して、対抗していかなければ全てやられる。 わたしはこれを何度も言う。
諦めてはいけない。 そしてわれわれが諦めなければ、恐らく世界は、よたよたとつまづきながらも、良い方向へと変わる。 それは…
人間が人間を支配しない世界 のことだ。
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