Buy Now High-End Helmets for Rider Protection online in india
Riders, listen up—your helmet isn’t just gear, it’s your lifeline. Whether you’re ripping through city traffic or chasing the horizon on the highways, don’t even think about riding without high-end helmet protection. Now, you can buy top-tier helmets online in India right here at Bikegear.in!
Premium Protection. Period.
We’re talking DOT, ECE and SNELL-certified helmets designed to absorb impact, reduce drag, and keep your head protected in the worst-case scenario. These aren’t just safe they’re the gold standard in motorcycle headgear.
Style That Speaks Speed
Sleek profiles, aerodynamic shapes, and bold graphics our high-end helmets look just as sharp as they perform. Whether you’re rocking a sportbike, a cruiser, or an ADV machine, we’ve got iconic designs that turn heads and cut wind.
Engineered for the Indian Ride
Is it hot outside? No issue. Long drives? managed. Particularly for Indian conditions, our helmets advanced ventilation systems, anti fog visors and comfortable inside keep you cool, alert and prepared for the road.
Trusted Brands. Proven Performance.
Get helmets from the top brands in the globe, including Airoh, Arai, Shoei, and HJC. Pro racers, long-distance travelers, and serious riders who don't skimp on safety all wear these helmets.
100% Authentic. Delivered Across India.
Every helmet on Bikegear.in is original, certified and ready to ride. No knock offs. No shortcuts just pure protection and performance.
It’s more than a helmet it’s your ticket to ride hard, ride safe, and ride free.
So what are you waiting for? Buy your high-end helmet today at Bikegear.in and protect what matters most.
Got questions? Call us at +91 9610311313 for gear advice.
Nationwide delivery. Best prices. Rider-trusted.
Ride smart. Ride safe. Ride in style.
High-end helmets. No compromise. All power.
Shop the Best Airoh Commander 2 Helmet for Safety & Style onlne in india Alright, adventure seekers—if your helmet can’t handle what your ride throws at it, it’s time for an upgrade. Whether you’re tearing through off-road trails, cruising highways, or battling unpredictable Indian weather, the Airoh Commander 2 Mavick is built to ride hard and keep up.
Now available at the best prices in India on Bikegear.in—and yes, we ship nationwide!
Built for Every Terrain
The Commander 2 Mavick is the perfect hybrid—part dirt, part street, all badass. Use it as a full-face ADV helmet, pop off the peak for touring, or go full dual-sport mode. No matter where you ride—mountains, deserts, or city chaos—this helmet adapts with you.
Lightweight Shell, Heavy Duty Protection
Crafted from HRT (High Resistant Thermoplastic), the Commander 2 offers top tier impact resistance without weighing you down. Whether you're climbing rocky trails or clocking triple digits on the highway this helmet's got your back.
Ventilation That Works Overtime
Adventure riding = long hours in the saddle. The Commander 2’s aggressive vent system keeps fresh air flowing, reducing fatigue and keeping you cool—even in the Indian summer heat.
Wide Vision, Pinlock-Ready Visor
The ultra-wide visor gives you a panoramic view of the road and trail ahead—because tunnel vision just won’t cut it when you're dodging obstacles at speed. It’s also Pinlock-ready, so fogged-up mornings won’t slow you down.
Built-In Sun Visor
Bright sunlight? Just drop the internal sun visor and ride on. No need to stop, swap visors, or fumble with tinted goggles. This helmet’s ready for every lighting condition.
Touring-Ready, Trail-Proven
From the Ladakh high passes to the Western Ghats, the Commander 2 Mavick is made for Indian roads—and the places where roads don’t exist. Throw it on with your ADV bike, Himalayan, V-Strom, KTM Adventure, or even a Dominor and hit the horizon.
Adventure doesn’t wait—and neither should you.
The Airoh Commander 2 Mavick is the go-anywhere, do-everything helmet your next ride demands.
Available now at Bikegear.in with lightning-fast shipping across India.
Got questions? Call our gear experts at +91 9610311313—we’ll help you pick the perfect fit.
Gear up, head out, and command every ride.
Buy Now Arai RX-7V Helmets for Premium Protection in India
Alright, serious riders—it’s time to level up. If your helmet isn’t matching the performance of your machine, you’re holding yourself back. The streets, highways, and tracks of India demand more than just basic protection. You need elite-level safety, all-day comfort, and a helmet that screams you mean business. Enter the ARAI RX-7V—the pinnacle of helmet engineering, now available at Bikegear.in.
This isn’t just a helmet—it’s a statement.
Whether you're carving corners on a superbike or crushing kilometers on a high-speed tour, the RX-7V is built for riders who don't cut corners. Born on the racetrack and battle-tested by MotoGP legends, this is the same tech trusted by the pros.
Uncompromising Protection
The RX-7V features Arai’s signature PB-SNC² shell, offering unmatched impact absorption with a low-profile design. Combine that with their exclusive multi-density EPS liner, and you’ve got a helmet that disperses energy like no other. Arai doesn’t chase safety standards—they define them.
Next-Level Ventilation
Hot weather? Long rides? No problem. With the advanced VAS ventilation system, air flows across your head with surgical precision, keeping you cool, focused, and fatigue-free. The RX-7V turns Indian summers into a breeze—literally.
Race-Ready Fit & Finish
This helmet hugs your head like it was custom-made. The Facial Contour System (FCS) ensures a secure, snug fit without pressure points. It’s not just comfortable—it’s confidence-inspiring, even at triple-digit speeds.
VAS Shield System
Need to swap your visor mid-ride? The VAS (Variable Axis System) makes it quick and tool-free. Combine that with Pinlock-ready anti-fog visors and you’ve got crystal-clear vision in every condition—from foggy Himalayan mornings to monsoon madness.
Style Backed by Performance
From bold race replicas to matte black stealth, the RX-7V doesn’t just perform—it looks like it belongs in the fast lane. Whether you ride a Yamaha R1, Suzuki GSX-R, Kawasaki Ninja, or even a tuned-up KTM Duke, this helmet completes your setup.
Ride Smart. Ride Fast. Ride Arai.
The Arai RX-7V isn’t for everyone—it’s for the rider who demands more. More safety. More tech. More adrenaline. And now, you can get this premium lid shipped anywhere in India from Bikegear.in.
Need help picking your size or model? Hit us up at +91 9610311313. We’ve got expert support ready to gear you up right.
Shop now, ride protected, and leave basic behind.
Buy Now HJC Helmets for Superior Safety & Comfort in India All right, riders, it's time for an upgrade if you're still wearing that outdated helmet! The correct helmet isn't just essential it's a game-changer, whether you're racing in urban areas or on open roads. Better comfort, increased safety, and let's face it, a ton more style. What's the best part? The cheapest pricing in India may be found when purchasing HJC Helmets online!
Why HJC? Because protection meets performance.
HJC has been crafting top-tier motorcycle helmets for over 50 years, delivering cutting-edge designs that don’t just meet safety standards—they exceed them. Whether you need a full-face racing helmet, a modular touring lid, or a lightweight open-face for city cruising, HJC’s got you covered.
Designing Aerodynamically for Maximum Speed
HJC helmets are designed for performance and have undergone wind tunnel testing to cut through air resistance and provide a quieter, more comfortable ride. You'll notice a difference whether you're driving fast on the freeway or the racetrack.
Fashion That Grabs Attention
In addition to providing protection, HJC helmets are eye catching, with strong graphics reminiscent of MotoGP and Marvel superheroes and sleek matte finishes. There is a HJC lid that fits your style, whether you ride a Royal Enfield, Yamaha, or Honda.
Advanced Safety Tech
Featuring multi-density EPS liners, reinforced shells, and emergency quick-release systems, HJC helmets are built to keep you safe in every riding condition. Plus, with models featuring MIPS (Multi-directional Impact Protection System), you’re getting next-level protection against rotational forces.
Comfort throughout the day with excellent ventilation
No more sweltering transportation! Even in India's sweltering summers, you can stay cool thanks to HJC's Advanced Channeling Ventilation System (ACS), which keeps cool air circulating while forcing hot air out. Additionally, your helmet remains odor-free and clean thanks to detachable, washable liners.
Modular Helmets for Ultimate Versatility
Want the best of both worlds? HJC’s modular helmets let you switch from full-face protection to open-face freedom in seconds. Perfect for long rides, city commutes, and everything in between.
Pinlock-Ready Visors & Anti-Fog Tech
Say goodbye to foggy visors! HJC helmets come with anti-fog-ready shields, ensuring crystal-clear vision in all weather conditions. Whether it's early morning mist or a downpour, you ride with confidence.
Ride Smart, Ride Safe, Ride HJC
The right helmet isn’t just an accessory—it’s the most important part of your gear. And when you choose HJC Helmets, you’re choosing premium protection, style, and innovation.
Order now at Bikegear.in and ride like you mean it! Need help picking the perfect helmet? Call us at +91 9610311313 and we’ll get you geared up with the best fit for your ride.
In today's markets, you need smarts, security, and fresh ideas to win. UAITrading changes trading. It uses smart AI, blockchain security, and many assets on one platform. UAITrading helps both new and expert traders trade better, faster, and safer.
Visit Now: www.uaitrading.ai
Why traders pick UAITrading:
AI That Trades Like an Expert
Our AI looks at market data in real time. It finds winning patterns. It trades without feelings. This boosts your success in stocks, forex, crypto, NFTs, and more.
Earn With UAI Tokens Stake and farm
UAI tokens to earn prizes. Get special AI insights. Grow your money using DeFi options.
24/7 Automated Trading
UAITrading's AI manages your investments all the time. It changes plans to make the most profit and cut risks.
Trade Many Assets in One Place
Trade stocks, forex, crypto, NFTs, options, and more on one platform. No need for many accounts.
Top-Level Security
UAITrading uses blockchain for secure trades. It has strong encryption and protects your data. Your assets stay safe.
Key Features for an Advantage
AI Market Help – Get forecasts and trade tips fast.
Safe and Open – Blockchain makes trades secure and reliable.
Easy to Use – Designed for all traders.
Mobile App Coming – Trade on your phone, anytime.
AI Gets Better – UAITrading improves its AI for smart, honest trading.
Start Trading with UAITrading
Visit Now: www.uaitrading.ai
Do more than trade. Trade with AI! Join UAITrading and trade smarter today!
#Forextradingplatform #AITrading #AGI #Blockchain #CryptoTrading #PassiveIncome #UAI #InvestingRevolution #ForexTrading #NFTs #Stocks #Derivatives #ArtificialIntelligenceStockTrading #AIOptionsTrading #BestAIForForexTrading #AIStockTrading #AIAlgorithmicTrading #AIForForexTrading #AIInForexTrading #TradingWithChatGPT #ForexArtificialIntelligence #UAITrading #AITrading #AGI #Blockchain #CryptoTrading #PassiveIncome #InvestingRevolution
長いGIF画像を切り取りしたい?ここでは、便利なGIFツールを利用して、GIFの長さを手軽に切り取り編集する方法を展示しております。
関連記事:https://www.videoconverterfactory.com/jp/edit-gif/cut-off-gif.html
GIF編集・作成ソフト「WonderFox HD Video Converter Factory Pro」
製品ページ:https://www.videoconverterfactory.com/jp/hd-video-converter/
無料ダウンロード先:https://www.videoconverterfactory.com/dl/products/hdpro.html
Buy Now Ducati SZ-R EVO Helmet for Premium Performance and Comfort
Searching for a helmet that is got the ideal blend of security, comfort, and style? The Ducati SZ-R EVO is the response. This full-face helmet is worked for the individuals who need premium assurance without feeling burdened. Whether you're investigating the bustling streets of India or going out for a long ride, this cap is planned to keep you secured and agreeable every mile of the way.
The Ducati SZ-R EVO is DOT/ECE ensured, meaning it satisfies top security rules. Assuming you don't generally joke around about your safety gear in India, this helmet has you covered. It has a lightweight plan that won't cause you to feel like you're wearing a block, even on those long, the entire day rides. The comfort fit inside implies you will not be tingling to take it off following a couple of hours — ideal for those lengthy journeys across India.
The helmet’s aerodynamic shell is another win. It’s designed to reduce drag, which means you’ll feel a lot more stable, even at high speeds. In a place like India, where traffic can be unpredictable and the wind can get intense, this makes all the difference. You’ll cut through the air smoother and faster.
Worried about the heat? The SZ-R EVO’s enhanced ventilation system will keep you cool no matter how hot it gets. In India, where the temperatures can skyrocket, it’s a lifesaver. The air flows through the helmet, so you stay comfortable for longer—no more sweating it out while you ride.
This modular helmet isn’t just practical, though. It has Ducati’s signature style that shows off your passion for bikes. With its smooth plan and premium form, it says something while at the same time keeping you safeguarded. In the event that you're a rider in India, this cap is an unquestionable necessity for both style and well-being.
Prepared to prepare? The Ducati SZ-R EVO is available now, with fast delivery across India. Don’t settle for less when it comes to your safety helmet—grab this one and enjoy the premium performance and comfort it offers. Need help? Give us a shout at +91 9610311313 for all your riding gear questions, or head over to www.bikegear.in to shop now!
Get the best motorcycle helmet and enjoy every ride with the Ducati SZ-R EVO—because when it comes to safety and comfort, you don’t want to compromise.
Shop Now YOSHIMURA R-77 Dual Carbon Slip-On Exhaust for Maximum Power and Sound
Prepared to release the genuine monster in your bike? The YOSHIMURA R-77 Double Carbon Slip-On Exhaust is the clear-cut advantage you've been searching for. Whether you're riding the roads of India or raising a ruckus around town, this exhaust will give your motorcycle that powerful power and a legendary sound that will have everybody blowing some people's minds.
Most importantly, the carbon fiber finish is an outright major advantage. Besides the fact that it looks smooth as heck, however it likewise eliminates weight, so your motorcycle feels lighter and more responsive. The wind stream improvement is genuine, giving your motorcycle a serious power help while ensuring your ride stays smooth. It’s the kind of performance that gives you the edge whether you’re racing down highways or just out for a weekend spin.
What’s awesome about the YOSHIMURA R-77 is how easy it is to install. No complicated setups here—this slip-on muffler fits right in without any hassle, so you can spend more time riding and less time working on your motorcycle. Plus, it’s street-legal across India, so you don’t have to worry about running into trouble with the law while you enjoy that perfect exhaust note.
Speaking of sound, the YOSHIMURA R-77 packs one serious punch. That aggressive growl? It’s exactly what you want for your bike. The dual carbon design isn’t just for looks—it's durable, lightweight, and ready to handle whatever you throw at it. The fit is optimized to give you the best performance and that race-ready vibe.
At Bikegear.in, we’ve got the YOSHIMURA R-77 Dual Carbon Slip-On Exhaust at the best prices you’ll find in India. Whether you're in the state of mind for better sound or a power help, this exhaust has all that you really want. Also, with fast delivery across India, you can get yours in a matter of moments.
All in all, why pause? Get your hands on the YOSHIMURA R-77 and take your bike to a higher level. For more data, hit us up at +91 9610311313 for all your riding gear needs, or simply come around www.bikegear.in to submit your request. We should get that monster thundering!
ヨウムが体内から排出するあの物質。知らない間に体にくっついたり、踏んづけたり、踏んだ物をあちこちに知らない間に拡散させる悲劇。その時に感じたあの気持ちを表現しました。
Lyrics
----------------------
You appear so suddenly
Make fear and tragedy
Your lack of conscience
attacks my unconscious
Discommunication brings
Notification of soul killing
It's too late for avoidance
strikes me with violence!
Almost die in a nasty way
Brutal explosions hit everyday
Landmines await then I faint away
Rage rising
Pollution in my region is muddy
It makes me sick! (sick!)
Religion has no salvation nor mercy
I cry out Fuck! (Fuck!)
Get out of my sight
Get out of my head
It's really Fuckin' Shit!
Get out of my site
Get out of my mind
You're only a Sucking kid!
Let me hit the cursed fate
Cut the Shit and Fuck off!
[Guitar solo]
Pollution in my region is muddy
It makes me sick! (sick!)
Religion has no salvation nor mercy
I cry out Fuck! (Fuck!)
No recognition always makes it worse
Get out of my sight!
It should be an illusion
'Cause it makes no sense
Get out of my head!
Get out of my sight
Get out of my head
It's really Fuckin' Shit!
Get out of my site
Get out of my mind
You're only a Sucking kid!
Let me hit the cursed fate
Cut the Shit and Fuck off!
Want to trim your 4K videos to only keep the desired segment? This video shares a powerful 4K video cutter that can cut any 4K videos without losing quality
Get this 4K video cutter here: https://www.videoconverterfactory.com/hd-video-converter/
For more information about cutting 4K video, go and visit
https://www.videoconverterfactory.com/tips/4k-video-cutter.html
【Summary】
Going to a Solo Japanese BBQ Grill Restaurant in Tokyo! We'll see what it's actually like eating at the restaurant (Yakiniku LIKE), and hope you're gonna feel like you’re really visiting and eating there. So guys, let’s get started!
【Contents】
00:00 Intro
00:12 Basic Info about LIKE
01:44 Menu & Order
02:11 Meal
02:39 Rice & Side Dishes
03:54 Meat!
05:01 6 Different Sauces
06:01 My Favorite Cut: Offal
07:44 Checkout
08:14 Outro
【Hashtags】
#japanesefood #yakiniku #barbeque #TokyoFood #tokyo
Loose Women presenter Nadia Sawalha's stern words to Pret A Manger after Pret continued to cut wages.
Various Pret issues from Ex staff www.expret.org having survived systemic workplace bullying during bereavement. Subjects are staff issues, emotional labour under strict mystery shopper visits, labelling issues, customer fatalities, under-staffing, non-fresh food etc.
For more links to Pret issues: https://linktr.ee/expret.org
DISCLAIMER:
This project is for informational and entertainment purposes only. The views expressed are those of the host and guests and do not constitute professional advice. We make no representations or warranties regarding the accuracy, completeness, or applicability of the content.
Beauty Of Colors podcast hosted by Cleanne Johnson. Exploring Expanding And Changing Lives with Richard Blank.
Life experiences are definitely worth sharing with the world. You would ask, "WHY" should I share my story with the world. We are more similar, and our life experiences are basically the same in a different format. By you sharing your story, that helps to encourage others into navigations of rough waters. Now more than ever, people need someone else story to motivate them. People going through mental health issues, traumas and other problems need to know they are not the only ones going through it. Your story can save a life. Join Beauty of Colors Podcast and listen to these stories of people who have overcame trauma, anxiety, depression, mental health issues, suicide and more. Grow at changing your life and help others cope with difficult circumstances, especially during these times.
Beauty Of Colors podcast hosted by Cleanne Johnson where the talk is about loving self, the power of I AM, getting out of the box, and helping others along their journey in life.
Adapting to Costa Rican Culture and Finding Stability
So how was that like when you moved to Costa Rica? How was the feeling and the culture and was it different? Well, that's a wonderful question. Costa Rica has an expression. They say Pura Vida, which means pure life. It's ecotourism. So you're talking about natural, beautiful rainforests with flowers and the plants and the natural beauty. of this paradise and so you're overwhelmed and after the honeymoon stage wears off and you realize you're living there you start to explore more places just not the touristy areas yeah and so when you're sitting underneath a palm tree by a waterfall with the love of your life having a wonderful day you you really become one with so many things and you shed some skin and you want more of it and so how is Costa Rica Well, I had to get past certain expectations and parents' guilt. Decided to make some roots there and learn the business from the inside out to give myself stability. And between me and you and even my mama sitting next to me, I needed a little bit more maturity in order to make certain decisions to live the rest of my life. These were things you had to make the full dedications. and to understand your limits. And I had to be exceptionally realistic.
Life Shouldn't Be a Forced March
we know that it's a distance, but it just doesn't have to be a forced march. You can wear comfortable shoes, have the wind in your back and maybe some currents in the water to move you along there. Certain times you're given natural gifts where the stars are aligned. And so I believe you should take advantage of those moments and you should embrace them.
The Power of Human Touch and Positive Escalation
And a lot of people are depending now on AI, which is omni-channel non-voice support like chats and emails and bots. I see that my friend is more gathering, gathering the information and then they bring it to us in the kitchen to cut, slice and dice and to serve it out this. I need that human touch. I will always press zero to speak with somebody because I might be disclosing something personal. I might be emotional. And I don't want latency of putting in a trouble ticket or having to keep repeating the information because the computer can't get my accent. Yeah, that's true. You know, I mean, come on. Sometimes you get a free dessert if you're nice. So there might be a very good chance that my situation not only could get resolved, but I'm going to teach you and your audience a million dollar secret. It's the positive escalation. When somebody assists me and lends a hand, I will make sure that their colleagues and supervisors hear about this either in writing or verbally. I'm not looking for the free cappuccino. It does happen.
https://youtu.be/MG7MP9ossL4
https://youtu.be/PGNLBzKCiJg
https://youtu.be/L7bvF_sR8pI
https://youtu.be/kFpFTy2sXn0
Beauty Of Colors podcast, Cleanne Lynn Johnson, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
Beauty of colors (Poems)
These poems will lift your inner spirit, and transform your life, give you a sense of purpose, belonging an appreciation for beauty in and around you. This collection of poems will draw you to the core of the earth and make you realize you are special, unique and created by a creator being one with the earth. So, fuel yourself from these poems an arise to the top.
Cleanne Lynn Johnson
She is a talented and creative artist who immersed herself in acting and performing arts from age 5. Blessed with her storytelling prowess, she perfected the art by telling stories to her family, creating fictional characters who came to life through her words.
Cleanne started writing short stories and poetry to express her feelings and found writing to be a safe haven. Through her podcast, Beauty of Colors, the author of Love My Colors, Beauty of Colors (poems), and Beauty of Life: 101 Inspirational Quotes, she loves to inspire people and listens to their stories. Deep in her heart, she believes everyone has a story to help change someone’s life. Thus, her podcast has become a medium for others to share their stories and experiences.
A firm believer in continuous learning and development, she holds a Bachelor of Science in Dietetics and a Master’s in Public Health from Andrews University in Michigan and now works as a registered dietitian.
When she is not busy working on her next literary project, Cleanne enjoys cooking, hiking, reading, sewing, and encouraging people from all different ethnicities that they are special, unique, and beautiful.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BeautyOfColorspodcast #CleanneLynnJohnson #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Beauty Of Colors podcast hosted by Cleanne Johnson. Exploring Expanding And Changing Lives with Richard Blank.
Life experiences are definitely worth sharing with the world. You would ask, "WHY" should I share my story with the world. We are more similar, and our life experiences are basically the same in a different format. By you sharing your story, that helps to encourage others into navigations of rough waters. Now more than ever, people need someone else story to motivate them. People going through mental health issues, traumas and other problems need to know they are not the only ones going through it. Your story can save a life. Join Beauty of Colors Podcast and listen to these stories of people who have overcame trauma, anxiety, depression, mental health issues, suicide and more. Grow at changing your life and help others cope with difficult circumstances, especially during these times.
Beauty Of Colors podcast hosted by Cleanne Johnson where the talk is about loving self, the power of I AM, getting out of the box, and helping others along their journey in life.
Adapting to Costa Rican Culture and Finding Stability
So how was that like when you moved to Costa Rica? How was the feeling and the culture and was it different? Well, that's a wonderful question. Costa Rica has an expression. They say Pura Vida, which means pure life. It's ecotourism. So you're talking about natural, beautiful rainforests with flowers and the plants and the natural beauty. of this paradise and so you're overwhelmed and after the honeymoon stage wears off and you realize you're living there you start to explore more places just not the touristy areas yeah and so when you're sitting underneath a palm tree by a waterfall with the love of your life having a wonderful day you you really become one with so many things and you shed some skin and you want more of it and so how is Costa Rica Well, I had to get past certain expectations and parents' guilt. Decided to make some roots there and learn the business from the inside out to give myself stability. And between me and you and even my mama sitting next to me, I needed a little bit more maturity in order to make certain decisions to live the rest of my life. These were things you had to make the full dedications. and to understand your limits. And I had to be exceptionally realistic.
Life Shouldn't Be a Forced March
we know that it's a distance, but it just doesn't have to be a forced march. You can wear comfortable shoes, have the wind in your back and maybe some currents in the water to move you along there. Certain times you're given natural gifts where the stars are aligned. And so I believe you should take advantage of those moments and you should embrace them.
The Power of Human Touch and Positive Escalation
And a lot of people are depending now on AI, which is omni-channel non-voice support like chats and emails and bots. I see that my friend is more gathering, gathering the information and then they bring it to us in the kitchen to cut, slice and dice and to serve it out this. I need that human touch. I will always press zero to speak with somebody because I might be disclosing something personal. I might be emotional. And I don't want latency of putting in a trouble ticket or having to keep repeating the information because the computer can't get my accent. Yeah, that's true. You know, I mean, come on. Sometimes you get a free dessert if you're nice. So there might be a very good chance that my situation not only could get resolved, but I'm going to teach you and your audience a million dollar secret. It's the positive escalation. When somebody assists me and lends a hand, I will make sure that their colleagues and supervisors hear about this either in writing or verbally. I'm not looking for the free cappuccino. It does happen.
https://youtu.be/MG7MP9ossL4
https://youtu.be/PGNLBzKCiJg
https://youtu.be/L7bvF_sR8pI
https://youtu.be/kFpFTy2sXn0
Beauty Of Colors podcast, Cleanne Lynn Johnson, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
Beauty of colors (Poems)
These poems will lift your inner spirit, and transform your life, give you a sense of purpose, belonging an appreciation for beauty in and around you. This collection of poems will draw you to the core of the earth and make you realize you are special, unique and created by a creator being one with the earth. So, fuel yourself from these poems an arise to the top.
Cleanne Lynn Johnson
She is a talented and creative artist who immersed herself in acting and performing arts from age 5. Blessed with her storytelling prowess, she perfected the art by telling stories to her family, creating fictional characters who came to life through her words.
Cleanne started writing short stories and poetry to express her feelings and found writing to be a safe haven. Through her podcast, Beauty of Colors, the author of Love My Colors, Beauty of Colors (poems), and Beauty of Life: 101 Inspirational Quotes, she loves to inspire people and listens to their stories. Deep in her heart, she believes everyone has a story to help change someone’s life. Thus, her podcast has become a medium for others to share their stories and experiences.
A firm believer in continuous learning and development, she holds a Bachelor of Science in Dietetics and a Master’s in Public Health from Andrews University in Michigan and now works as a registered dietitian.
When she is not busy working on her next literary project, Cleanne enjoys cooking, hiking, reading, sewing, and encouraging people from all different ethnicities that they are special, unique, and beautiful.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BeautyOfColorspodcast #CleanneLynnJohnson #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Beauty Of Colors podcast hosted by Cleanne Johnson. Exploring Expanding And Changing Lives with Richard Blank.
Life experiences are definitely worth sharing with the world. You would ask, "WHY" should I share my story with the world. We are more similar, and our life experiences are basically the same in a different format. By you sharing your story, that helps to encourage others into navigations of rough waters. Now more than ever, people need someone else story to motivate them. People going through mental health issues, traumas and other problems need to know they are not the only ones going through it. Your story can save a life. Join Beauty of Colors Podcast and listen to these stories of people who have overcame trauma, anxiety, depression, mental health issues, suicide and more. Grow at changing your life and help others cope with difficult circumstances, especially during these times.
Beauty Of Colors podcast hosted by Cleanne Johnson where the talk is about loving self, the power of I AM, getting out of the box, and helping others along their journey in life.
Adapting to Costa Rican Culture and Finding Stability
So how was that like when you moved to Costa Rica? How was the feeling and the culture and was it different? Well, that's a wonderful question. Costa Rica has an expression. They say Pura Vida, which means pure life. It's ecotourism. So you're talking about natural, beautiful rainforests with flowers and the plants and the natural beauty. of this paradise and so you're overwhelmed and after the honeymoon stage wears off and you realize you're living there you start to explore more places just not the touristy areas yeah and so when you're sitting underneath a palm tree by a waterfall with the love of your life having a wonderful day you you really become one with so many things and you shed some skin and you want more of it and so how is Costa Rica Well, I had to get past certain expectations and parents' guilt. Decided to make some roots there and learn the business from the inside out to give myself stability. And between me and you and even my mama sitting next to me, I needed a little bit more maturity in order to make certain decisions to live the rest of my life. These were things you had to make the full dedications. and to understand your limits. And I had to be exceptionally realistic.
Life Shouldn't Be a Forced March
we know that it's a distance, but it just doesn't have to be a forced march. You can wear comfortable shoes, have the wind in your back and maybe some currents in the water to move you along there. Certain times you're given natural gifts where the stars are aligned. And so I believe you should take advantage of those moments and you should embrace them.
The Power of Human Touch and Positive Escalation
And a lot of people are depending now on AI, which is omni-channel non-voice support like chats and emails and bots. I see that my friend is more gathering, gathering the information and then they bring it to us in the kitchen to cut, slice and dice and to serve it out this. I need that human touch. I will always press zero to speak with somebody because I might be disclosing something personal. I might be emotional. And I don't want latency of putting in a trouble ticket or having to keep repeating the information because the computer can't get my accent. Yeah, that's true. You know, I mean, come on. Sometimes you get a free dessert if you're nice. So there might be a very good chance that my situation not only could get resolved, but I'm going to teach you and your audience a million dollar secret. It's the positive escalation. When somebody assists me and lends a hand, I will make sure that their colleagues and supervisors hear about this either in writing or verbally. I'm not looking for the free cappuccino. It does happen.
https://youtu.be/MG7MP9ossL4
https://youtu.be/PGNLBzKCiJg
https://youtu.be/L7bvF_sR8pI
https://youtu.be/kFpFTy2sXn0
Beauty Of Colors podcast, Cleanne Lynn Johnson, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
Beauty of colors (Poems)
These poems will lift your inner spirit, and transform your life, give you a sense of purpose, belonging an appreciation for beauty in and around you. This collection of poems will draw you to the core of the earth and make you realize you are special, unique and created by a creator being one with the earth. So, fuel yourself from these poems an arise to the top.
Cleanne Lynn Johnson
She is a talented and creative artist who immersed herself in acting and performing arts from age 5. Blessed with her storytelling prowess, she perfected the art by telling stories to her family, creating fictional characters who came to life through her words.
Cleanne started writing short stories and poetry to express her feelings and found writing to be a safe haven. Through her podcast, Beauty of Colors, the author of Love My Colors, Beauty of Colors (poems), and Beauty of Life: 101 Inspirational Quotes, she loves to inspire people and listens to their stories. Deep in her heart, she believes everyone has a story to help change someone’s life. Thus, her podcast has become a medium for others to share their stories and experiences.
A firm believer in continuous learning and development, she holds a Bachelor of Science in Dietetics and a Master’s in Public Health from Andrews University in Michigan and now works as a registered dietitian.
When she is not busy working on her next literary project, Cleanne enjoys cooking, hiking, reading, sewing, and encouraging people from all different ethnicities that they are special, unique, and beautiful.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BeautyOfColorspodcast #CleanneLynnJohnson #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Beauty Of Colors podcast hosted by Cleanne Johnson. Exploring Expanding And Changing Lives with Richard Blank.
Life experiences are definitely worth sharing with the world. You would ask, "WHY" should I share my story with the world. We are more similar, and our life experiences are basically the same in a different format. By you sharing your story, that helps to encourage others into navigations of rough waters. Now more than ever, people need someone else story to motivate them. People going through mental health issues, traumas and other problems need to know they are not the only ones going through it. Your story can save a life. Join Beauty of Colors Podcast and listen to these stories of people who have overcame trauma, anxiety, depression, mental health issues, suicide and more. Grow at changing your life and help others cope with difficult circumstances, especially during these times.
Beauty Of Colors podcast hosted by Cleanne Johnson where the talk is about loving self, the power of I AM, getting out of the box, and helping others along their journey in life.
Adapting to Costa Rican Culture and Finding Stability
So how was that like when you moved to Costa Rica? How was the feeling and the culture and was it different? Well, that's a wonderful question. Costa Rica has an expression. They say Pura Vida, which means pure life. It's ecotourism. So you're talking about natural, beautiful rainforests with flowers and the plants and the natural beauty. of this paradise and so you're overwhelmed and after the honeymoon stage wears off and you realize you're living there you start to explore more places just not the touristy areas yeah and so when you're sitting underneath a palm tree by a waterfall with the love of your life having a wonderful day you you really become one with so many things and you shed some skin and you want more of it and so how is Costa Rica Well, I had to get past certain expectations and parents' guilt. Decided to make some roots there and learn the business from the inside out to give myself stability. And between me and you and even my mama sitting next to me, I needed a little bit more maturity in order to make certain decisions to live the rest of my life. These were things you had to make the full dedications. and to understand your limits. And I had to be exceptionally realistic.
Life Shouldn't Be a Forced March
we know that it's a distance, but it just doesn't have to be a forced march. You can wear comfortable shoes, have the wind in your back and maybe some currents in the water to move you along there. Certain times you're given natural gifts where the stars are aligned. And so I believe you should take advantage of those moments and you should embrace them.
The Power of Human Touch and Positive Escalation
And a lot of people are depending now on AI, which is omni-channel non-voice support like chats and emails and bots. I see that my friend is more gathering, gathering the information and then they bring it to us in the kitchen to cut, slice and dice and to serve it out this. I need that human touch. I will always press zero to speak with somebody because I might be disclosing something personal. I might be emotional. And I don't want latency of putting in a trouble ticket or having to keep repeating the information because the computer can't get my accent. Yeah, that's true. You know, I mean, come on. Sometimes you get a free dessert if you're nice. So there might be a very good chance that my situation not only could get resolved, but I'm going to teach you and your audience a million dollar secret. It's the positive escalation. When somebody assists me and lends a hand, I will make sure that their colleagues and supervisors hear about this either in writing or verbally. I'm not looking for the free cappuccino. It does happen.
https://youtu.be/MG7MP9ossL4
https://youtu.be/PGNLBzKCiJg
https://youtu.be/L7bvF_sR8pI
https://youtu.be/kFpFTy2sXn0
Beauty Of Colors podcast, Cleanne Lynn Johnson, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
Beauty of colors (Poems)
These poems will lift your inner spirit, and transform your life, give you a sense of purpose, belonging an appreciation for beauty in and around you. This collection of poems will draw you to the core of the earth and make you realize you are special, unique and created by a creator being one with the earth. So, fuel yourself from these poems an arise to the top.
Cleanne Lynn Johnson
She is a talented and creative artist who immersed herself in acting and performing arts from age 5. Blessed with her storytelling prowess, she perfected the art by telling stories to her family, creating fictional characters who came to life through her words.
Cleanne started writing short stories and poetry to express her feelings and found writing to be a safe haven. Through her podcast, Beauty of Colors, the author of Love My Colors, Beauty of Colors (poems), and Beauty of Life: 101 Inspirational Quotes, she loves to inspire people and listens to their stories. Deep in her heart, she believes everyone has a story to help change someone’s life. Thus, her podcast has become a medium for others to share their stories and experiences.
A firm believer in continuous learning and development, she holds a Bachelor of Science in Dietetics and a Master’s in Public Health from Andrews University in Michigan and now works as a registered dietitian.
When she is not busy working on her next literary project, Cleanne enjoys cooking, hiking, reading, sewing, and encouraging people from all different ethnicities that they are special, unique, and beautiful.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BeautyOfColorspodcast #CleanneLynnJohnson #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Do you need help with cutting or trimming trees in Hyderabad? NHN Trees Cutting Hyderabad is here for you! We provide safe, fast, and affordable tree-cutting services to keep your home or garden looking great.
Our team has lots of experience in handling trees of all sizes. Whether you need to cut a dangerous tree, trim branches, or clean up your garden, we are ready to help. We use the best tools to do the job safely and without damage to your property.
Why Choose NHN Trees Cutting Hyderabad?
Skilled Team: We are experts in cutting and trimming trees.
Safety First: We always work carefully to keep you and your property safe.
Affordable Prices: We offer great services at pocket-friendly rates.
Fast and Reliable: We complete our work on time, every time.
Our Services:
Tree Cutting and Removal
Branch Trimming
Stump Removal
Emergency Tree Services
Garden Cleanup
We help with all kinds of tree-related problems for homes, schools, offices, and more. No matter how big or small the job is, NHN Trees Cutting Hyderabad will get it done right.
Call us today at +91 818 7078 427 for the best tree-cutting service in Hyderabad. Let us take care of your trees and make your space look neat and beautiful!
Schedule a Consultation:
Mobile Number: +91 818 7078 427
Website: https://www.nhntreescuttinghyderabad.com/
Address: 17-1-391/1D, Saroornagar, Singareni Colony, Saroor Nagar East, Saidabad, Hyderabad, Telangana 500059
Tuesday, November 12, 2024INTERNET CUT IN MIDS OF ICC COMPLAIN - SLOVENIA HATED THE IDEA ABOUT BEING REPORTED TO INTERNATIONAL CRIMINAL COURT ICC https://ausertimes.blogspot.com/2024/11/internet-cut-in-mids-of-icc-complain.html
ここでは、Windows10/11の無料動画編集ソフトを利用して、MP4動画をカット編集する簡単な方法についてご紹介します。
関連記事:https://www.videoconverterfactory.com/jp/edit-video/cut-mp4-on-windows10-11.html
無料動画編集ソフト「WonderFox Free HD Video Converter Factory」を無料ダウンロード:
https://www.videoconverterfactory.com/dl/products/hdfree.html
As you light up the Gnome Scented Soy Wax Candle, you'll be transported to a magical garden where the scent of freshly cut grass, wildflowers, and earthy herbs fill the air. The candle emits a warm and inviting glow that creates a cozy ambiance in any room. The unique design of the candle features a whimsical gnome perched atop a bed of moss and mushrooms, adding a touch of playful charm to your home decor. The soy wax used in this candle is environmentally friendly, ensuring that you're not only enjoying the soothing aroma but also contributing to the sustainability of our planet. This candle makes for a perfect gift for anyone who loves nature and magical whimsy. Please like, share, subscribe and visit our website. Thanks For Watching.
www.oceanblueways.com/shop
Cow suede patchwork leather shoes are the perfect combination of style, comfort, and durability. Crafted by skilled artisans, each pair is unique and tells a story of its own. The patches are meticulously hand-cut and sewn together to create a stunning design that is both eye-catching and subtle.
The soft suede leather material allows your feet to breathe, while the sturdy sole ensures stability and support. These shoes are perfect for any occasion, whether you're running errands, going on a hike, or just lounging at home. They're easy to slip on and off, and their timeless design means they'll never go out of style.
Invest in a pair of cow suede patchwork shoes today and experience the ultimate in comfort and style. Please like, share, subscribe and visit our website. Thanks for watching!
www.oceanblueways.com/shop
The Certified AGI 1.00 Ctw Diamond Pendant is a true masterpiece, a symbol of luxury and elegance. This stunning piece of jewelry is crafted by skilled artisans, using only the finest materials. The pendant features a brilliant round-cut diamond weighing 1.00 carat, which is certified by the prestigious American Gemological Institute.
The diamond is set in a classic four-prong setting, allowing the maximum amount of light to enter and reflect the diamond's brilliance. The pendant is suspended from a delicate 18-inch chain, adding the perfect touch of sophistication to any outfit.
Whether you're looking for a special gift for a loved one or a piece to add to your own collection, this diamond pendant is sure to impress. Please like, share, subscribe and visit our website. Thanks for watching!
https://www.oceanblueways.com/shop
ここでは、無料の音声編集ソフトを利用して、音声ファイルを短くカット・複数部分にカットする方法について展示しております。
詳しくは:https://www.videoconverterfactory.com/jp/edit-video/how-to-cut-audio-files.html
音声編集ソフト「WonderFox Free HD Video Converter Factory」を無料ダウンロード:
https://www.videoconverterfactory.com/dl/products/hdfree.html
Time Doctor presents The Future Workforce Podcast by Liam Martin. human interaction nearshore with Richard Blank
Each episode features industry titans and visionaries, sharing their unique perspectives on topics ranging from technological advancements to shifting workforce demographics.With this podcast, you'll be equipped with the knowledge you need to navigate and succeed in the future of work. Tune in to stay ahead of the curve and gain valuable insights.
In the age of artificial intelligence, Liam Martin sits down with Richard Blank, the founder of Costa Rica's Call Center, to discuss the vital role of human interaction and relationship-building.
Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology.
https://youtu.be/m4zPlCaePJI
Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human connection!
Liam Martin is the co-founder and CMO of Time Doctor and Staff.com — one of the most popular time tracking and productivity software platforms in use by top brands today. He is also a co-organizer of the Running Remote Conference.
He consults on outsourcing and process design and is passionate about how to gain insights into the inner workings of how people work.
He is an avid proponent of remote work and has been published in Forbes, Inc, Mashable, TechCrunch, Fast Company, Wired, The Wall Street Journal, The Next Web, The Huffington Post, Venturebeat, and many other publications specifically targeting the expansion of remote work.
The mission statement that feeds all the products and services that Liam is involved with stems from empowering workers to work wherever they want, whenever they want.
Liam has an undergraduate and graduate degree in Sociology from McGill University. He lives in Canada but travels 3-6 months out of the year due to his ability to work wherever and whenever he likes. He chooses a new place to travel a few times a year but usually spends time in Austin, Las Vegas, and Ubud each year and loves to encourage others to work remotely on his travels.
Liam Martin
The future of work is remote. There is no need to have an office anymore. I can help you transition your company to working remotely or scale your remote organization towards success. If you need help, let me know.
My Projects:
Time Doctor
TimeDoctor.com is one of the worlds leading time tracking software for remote teams.
We help companies to be able to manage remote workers just as if they were in the same office, maintaining a high level of productivity.
Our goal: To help individuals and organizations to be more productive, to help stop people wasting time on distractions and instead finish what is important to them.
Remote workers can easily and quickly track their time so they remain productive, and business owners can relax knowing their team is being effective.
Running Remote Conference
Running Remote is the largest conference on building and scaling remote teams especially for remote business owners and leaders.
Check it out at www.runningremote.com
Running Remote Book
The Running Remote book is focused on asynchronous, remote work methodology.
In this groundbreaking book, entrepreneurial thought leaders share their lessons learned about harnessing the async mindset and growing their businesses remote in the most cost-effective, seamless, and enjoyable ways.
Time Doctor is a Workforce Analytics Platform that gives managers actionable insights to improve team productivity and performance.
Uncover people, technology and operational insights with full access to premium features and unlimited users and groups.
Use your newly gain insights to help your teams be more effective and identify gaps
Prevent burnout, increase engagement through people and operational process optimisations
Gain access to on-demand resources, webinars to guide you and your team
Shared with Public
Improve your team's productivity & performance
Actionable insights to boost visibility, processes and profitability across all teams
Integrated time management
Reduce operational costs
Streamline inefficient process
Ensure organisational compliance
Your productivity lens for your team
Take the guesswork out of managing remote teams
No more worrying or awkward conversations about whether your remote or hybrid teams are working.
Keep an eye on everyone from one people analytics dashboard — wherever they are in the world. All with real-time employee data. All without breaking their focus.
Interactive time tracking software
Silent time tracking software
Real-time dashboards
Screenshots
Your productivity lens for managers
Spot work bottlenecks & team burnout
Uncover workflows and processes that slow your teams down. Use people analytics to see who’s struggling, overworked, or quietly quitting. Improve employee experience and reduce employee turnover.
Timeline report
Project and task management
Team productivity ratings
Work-life balance metrics
Keep teams on track and money in your pocket
Protect your teams, profits, and business outcomes.
Cut down on payroll headaches. Get rid of unused software licenses. And stay compliant with workforce analytics.
Payroll reporting
Tool usage
Web & app usage reports
Executive dashboard
Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TimeDoctor #TheFutureWorkforcePodcast #LiamMartin #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Time Doctor, The Future Workforce Podcast, Liam Martin, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Human interaction nearshore with Richard Blank. Time Doctor presents The Future Workforce Podcast by Liam Martin.
https://youtu.be/m4zPlCaePJI
Time Doctor presents The Future Workforce Podcast by Liam Martin. human interaction nearshore with Richard Blank
Each episode features industry titans and visionaries, sharing their unique perspectives on topics ranging from technological advancements to shifting workforce demographics.With this podcast, you'll be equipped with the knowledge you need to navigate and succeed in the future of work. Tune in to stay ahead of the curve and gain valuable insights.
In the age of artificial intelligence, Liam Martin sits down with Richard Blank, the founder of Costa Rica's Call Center, to discuss the vital role of human interaction and relationship-building.
Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology.
https://youtu.be/m4zPlCaePJI
Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human connection!
Liam Martin is the co-founder and CMO of Time Doctor and Staff.com — one of the most popular time tracking and productivity software platforms in use by top brands today. He is also a co-organizer of the Running Remote Conference.
He consults on outsourcing and process design and is passionate about how to gain insights into the inner workings of how people work.
He is an avid proponent of remote work and has been published in Forbes, Inc, Mashable, TechCrunch, Fast Company, Wired, The Wall Street Journal, The Next Web, The Huffington Post, Venturebeat, and many other publications specifically targeting the expansion of remote work.
The mission statement that feeds all the products and services that Liam is involved with stems from empowering workers to work wherever they want, whenever they want.
Liam has an undergraduate and graduate degree in Sociology from McGill University. He lives in Canada but travels 3-6 months out of the year due to his ability to work wherever and whenever he likes. He chooses a new place to travel a few times a year but usually spends time in Austin, Las Vegas, and Ubud each year and loves to encourage others to work remotely on his travels.
Liam Martin
The future of work is remote. There is no need to have an office anymore. I can help you transition your company to working remotely or scale your remote organization towards success. If you need help, let me know.
My Projects:
Time Doctor
TimeDoctor.com is one of the worlds leading time tracking software for remote teams.
We help companies to be able to manage remote workers just as if they were in the same office, maintaining a high level of productivity.
Our goal: To help individuals and organizations to be more productive, to help stop people wasting time on distractions and instead finish what is important to them.
Remote workers can easily and quickly track their time so they remain productive, and business owners can relax knowing their team is being effective.
Running Remote Conference
Running Remote is the largest conference on building and scaling remote teams especially for remote business owners and leaders.
Check it out at www.runningremote.com
Running Remote Book
The Running Remote book is focused on asynchronous, remote work methodology.
In this groundbreaking book, entrepreneurial thought leaders share their lessons learned about harnessing the async mindset and growing their businesses remote in the most cost-effective, seamless, and enjoyable ways.
Time Doctor is a Workforce Analytics Platform that gives managers actionable insights to improve team productivity and performance.
Uncover people, technology and operational insights with full access to premium features and unlimited users and groups.
Use your newly gain insights to help your teams be more effective and identify gaps
Prevent burnout, increase engagement through people and operational process optimisations
Gain access to on-demand resources, webinars to guide you and your team
Shared with Public
Improve your team's productivity & performance
Actionable insights to boost visibility, processes and profitability across all teams
Integrated time management
Reduce operational costs
Streamline inefficient process
Ensure organisational compliance
Your productivity lens for your team
Take the guesswork out of managing remote teams
No more worrying or awkward conversations about whether your remote or hybrid teams are working.
Keep an eye on everyone from one people analytics dashboard — wherever they are in the world. All with real-time employee data. All without breaking their focus.
Interactive time tracking software
Silent time tracking software
Real-time dashboards
Screenshots
Your productivity lens for managers
Spot work bottlenecks & team burnout
Uncover workflows and processes that slow your teams down. Use people analytics to see who’s struggling, overworked, or quietly quitting. Improve employee experience and reduce employee turnover.
Timeline report
Project and task management
Team productivity ratings
Work-life balance metrics
Keep teams on track and money in your pocket
Protect your teams, profits, and business outcomes.
Cut down on payroll headaches. Get rid of unused software licenses. And stay compliant with workforce analytics.
Payroll reporting
Tool usage
Web & app usage reports
Executive dashboard
Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TimeDoctor #TheFutureWorkforcePodcast #LiamMartin #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Time Doctor, The Future Workforce Podcast, Liam Martin, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Human interaction nearshore with Richard Blank. Time Doctor presents The Future Workforce Podcast by Liam Martin.
https://youtu.be/m4zPlCaePJI
Time Doctor presents The Future Workforce Podcast by Liam Martin. human interaction nearshore with Richard Blank
Each episode features industry titans and visionaries, sharing their unique perspectives on topics ranging from technological advancements to shifting workforce demographics.With this podcast, you'll be equipped with the knowledge you need to navigate and succeed in the future of work. Tune in to stay ahead of the curve and gain valuable insights.
In the age of artificial intelligence, Liam Martin sits down with Richard Blank, the founder of Costa Rica's Call Center, to discuss the vital role of human interaction and relationship-building.
Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology.
https://youtu.be/m4zPlCaePJI
Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human connection!
Liam Martin is the co-founder and CMO of Time Doctor and Staff.com — one of the most popular time tracking and productivity software platforms in use by top brands today. He is also a co-organizer of the Running Remote Conference.
He consults on outsourcing and process design and is passionate about how to gain insights into the inner workings of how people work.
He is an avid proponent of remote work and has been published in Forbes, Inc, Mashable, TechCrunch, Fast Company, Wired, The Wall Street Journal, The Next Web, The Huffington Post, Venturebeat, and many other publications specifically targeting the expansion of remote work.
The mission statement that feeds all the products and services that Liam is involved with stems from empowering workers to work wherever they want, whenever they want.
Liam has an undergraduate and graduate degree in Sociology from McGill University. He lives in Canada but travels 3-6 months out of the year due to his ability to work wherever and whenever he likes. He chooses a new place to travel a few times a year but usually spends time in Austin, Las Vegas, and Ubud each year and loves to encourage others to work remotely on his travels.
Liam Martin
The future of work is remote. There is no need to have an office anymore. I can help you transition your company to working remotely or scale your remote organization towards success. If you need help, let me know.
My Projects:
Time Doctor
TimeDoctor.com is one of the worlds leading time tracking software for remote teams.
We help companies to be able to manage remote workers just as if they were in the same office, maintaining a high level of productivity.
Our goal: To help individuals and organizations to be more productive, to help stop people wasting time on distractions and instead finish what is important to them.
Remote workers can easily and quickly track their time so they remain productive, and business owners can relax knowing their team is being effective.
Running Remote Conference
Running Remote is the largest conference on building and scaling remote teams especially for remote business owners and leaders.
Check it out at www.runningremote.com
Running Remote Book
The Running Remote book is focused on asynchronous, remote work methodology.
In this groundbreaking book, entrepreneurial thought leaders share their lessons learned about harnessing the async mindset and growing their businesses remote in the most cost-effective, seamless, and enjoyable ways.
Time Doctor is a Workforce Analytics Platform that gives managers actionable insights to improve team productivity and performance.
Uncover people, technology and operational insights with full access to premium features and unlimited users and groups.
Use your newly gain insights to help your teams be more effective and identify gaps
Prevent burnout, increase engagement through people and operational process optimisations
Gain access to on-demand resources, webinars to guide you and your team
Shared with Public
Improve your team's productivity & performance
Actionable insights to boost visibility, processes and profitability across all teams
Integrated time management
Reduce operational costs
Streamline inefficient process
Ensure organisational compliance
Your productivity lens for your team
Take the guesswork out of managing remote teams
No more worrying or awkward conversations about whether your remote or hybrid teams are working.
Keep an eye on everyone from one people analytics dashboard — wherever they are in the world. All with real-time employee data. All without breaking their focus.
Interactive time tracking software
Silent time tracking software
Real-time dashboards
Screenshots
Your productivity lens for managers
Spot work bottlenecks & team burnout
Uncover workflows and processes that slow your teams down. Use people analytics to see who’s struggling, overworked, or quietly quitting. Improve employee experience and reduce employee turnover.
Timeline report
Project and task management
Team productivity ratings
Work-life balance metrics
Keep teams on track and money in your pocket
Protect your teams, profits, and business outcomes.
Cut down on payroll headaches. Get rid of unused software licenses. And stay compliant with workforce analytics.
Payroll reporting
Tool usage
Web & app usage reports
Executive dashboard
Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TimeDoctor #TheFutureWorkforcePodcast #LiamMartin #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Time Doctor, The Future Workforce Podcast, Liam Martin, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Human interaction nearshore with Richard Blank. Time Doctor presents The Future Workforce Podcast by Liam Martin.
https://youtu.be/m4zPlCaePJI
Time Doctor presents The Future Workforce Podcast by Liam Martin. human interaction nearshore with Richard Blank
Each episode features industry titans and visionaries, sharing their unique perspectives on topics ranging from technological advancements to shifting workforce demographics.With this podcast, you'll be equipped with the knowledge you need to navigate and succeed in the future of work. Tune in to stay ahead of the curve and gain valuable insights.
In the age of artificial intelligence, Liam Martin sits down with Richard Blank, the founder of Costa Rica's Call Center, to discuss the vital role of human interaction and relationship-building.
Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology.
https://youtu.be/m4zPlCaePJI
Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human connection!
Liam Martin is the co-founder and CMO of Time Doctor and Staff.com — one of the most popular time tracking and productivity software platforms in use by top brands today. He is also a co-organizer of the Running Remote Conference.
He consults on outsourcing and process design and is passionate about how to gain insights into the inner workings of how people work.
He is an avid proponent of remote work and has been published in Forbes, Inc, Mashable, TechCrunch, Fast Company, Wired, The Wall Street Journal, The Next Web, The Huffington Post, Venturebeat, and many other publications specifically targeting the expansion of remote work.
The mission statement that feeds all the products and services that Liam is involved with stems from empowering workers to work wherever they want, whenever they want.
Liam has an undergraduate and graduate degree in Sociology from McGill University. He lives in Canada but travels 3-6 months out of the year due to his ability to work wherever and whenever he likes. He chooses a new place to travel a few times a year but usually spends time in Austin, Las Vegas, and Ubud each year and loves to encourage others to work remotely on his travels.
Liam Martin
The future of work is remote. There is no need to have an office anymore. I can help you transition your company to working remotely or scale your remote organization towards success. If you need help, let me know.
My Projects:
Time Doctor
TimeDoctor.com is one of the worlds leading time tracking software for remote teams.
We help companies to be able to manage remote workers just as if they were in the same office, maintaining a high level of productivity.
Our goal: To help individuals and organizations to be more productive, to help stop people wasting time on distractions and instead finish what is important to them.
Remote workers can easily and quickly track their time so they remain productive, and business owners can relax knowing their team is being effective.
Running Remote Conference
Running Remote is the largest conference on building and scaling remote teams especially for remote business owners and leaders.
Check it out at www.runningremote.com
Running Remote Book
The Running Remote book is focused on asynchronous, remote work methodology.
In this groundbreaking book, entrepreneurial thought leaders share their lessons learned about harnessing the async mindset and growing their businesses remote in the most cost-effective, seamless, and enjoyable ways.
Time Doctor is a Workforce Analytics Platform that gives managers actionable insights to improve team productivity and performance.
Uncover people, technology and operational insights with full access to premium features and unlimited users and groups.
Use your newly gain insights to help your teams be more effective and identify gaps
Prevent burnout, increase engagement through people and operational process optimisations
Gain access to on-demand resources, webinars to guide you and your team
Shared with Public
Improve your team's productivity & performance
Actionable insights to boost visibility, processes and profitability across all teams
Integrated time management
Reduce operational costs
Streamline inefficient process
Ensure organisational compliance
Your productivity lens for your team
Take the guesswork out of managing remote teams
No more worrying or awkward conversations about whether your remote or hybrid teams are working.
Keep an eye on everyone from one people analytics dashboard — wherever they are in the world. All with real-time employee data. All without breaking their focus.
Interactive time tracking software
Silent time tracking software
Real-time dashboards
Screenshots
Your productivity lens for managers
Spot work bottlenecks & team burnout
Uncover workflows and processes that slow your teams down. Use people analytics to see who’s struggling, overworked, or quietly quitting. Improve employee experience and reduce employee turnover.
Timeline report
Project and task management
Team productivity ratings
Work-life balance metrics
Keep teams on track and money in your pocket
Protect your teams, profits, and business outcomes.
Cut down on payroll headaches. Get rid of unused software licenses. And stay compliant with workforce analytics.
Payroll reporting
Tool usage
Web & app usage reports
Executive dashboard
Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TimeDoctor #TheFutureWorkforcePodcast #LiamMartin #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Time Doctor, The Future Workforce Podcast, Liam Martin, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Human interaction nearshore with Richard Blank. Time Doctor presents The Future Workforce Podcast by Liam Martin.
https://youtu.be/m4zPlCaePJI
Time Doctor presents The Future Workforce Podcast by Liam Martin. human interaction nearshore with Richard Blank
Each episode features industry titans and visionaries, sharing their unique perspectives on topics ranging from technological advancements to shifting workforce demographics.With this podcast, you'll be equipped with the knowledge you need to navigate and succeed in the future of work. Tune in to stay ahead of the curve and gain valuable insights.
In the age of artificial intelligence, Liam Martin sits down with Richard Blank, the founder of Costa Rica's Call Center, to discuss the vital role of human interaction and relationship-building.
Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology.
https://youtu.be/m4zPlCaePJI
Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human connection!
Liam Martin is the co-founder and CMO of Time Doctor and Staff.com — one of the most popular time tracking and productivity software platforms in use by top brands today. He is also a co-organizer of the Running Remote Conference.
He consults on outsourcing and process design and is passionate about how to gain insights into the inner workings of how people work.
He is an avid proponent of remote work and has been published in Forbes, Inc, Mashable, TechCrunch, Fast Company, Wired, The Wall Street Journal, The Next Web, The Huffington Post, Venturebeat, and many other publications specifically targeting the expansion of remote work.
The mission statement that feeds all the products and services that Liam is involved with stems from empowering workers to work wherever they want, whenever they want.
Liam has an undergraduate and graduate degree in Sociology from McGill University. He lives in Canada but travels 3-6 months out of the year due to his ability to work wherever and whenever he likes. He chooses a new place to travel a few times a year but usually spends time in Austin, Las Vegas, and Ubud each year and loves to encourage others to work remotely on his travels.
Liam Martin
The future of work is remote. There is no need to have an office anymore. I can help you transition your company to working remotely or scale your remote organization towards success. If you need help, let me know.
My Projects:
Time Doctor
TimeDoctor.com is one of the worlds leading time tracking software for remote teams.
We help companies to be able to manage remote workers just as if they were in the same office, maintaining a high level of productivity.
Our goal: To help individuals and organizations to be more productive, to help stop people wasting time on distractions and instead finish what is important to them.
Remote workers can easily and quickly track their time so they remain productive, and business owners can relax knowing their team is being effective.
Running Remote Conference
Running Remote is the largest conference on building and scaling remote teams especially for remote business owners and leaders.
Check it out at www.runningremote.com
Running Remote Book
The Running Remote book is focused on asynchronous, remote work methodology.
In this groundbreaking book, entrepreneurial thought leaders share their lessons learned about harnessing the async mindset and growing their businesses remote in the most cost-effective, seamless, and enjoyable ways.
Time Doctor is a Workforce Analytics Platform that gives managers actionable insights to improve team productivity and performance.
Uncover people, technology and operational insights with full access to premium features and unlimited users and groups.
Use your newly gain insights to help your teams be more effective and identify gaps
Prevent burnout, increase engagement through people and operational process optimisations
Gain access to on-demand resources, webinars to guide you and your team
Shared with Public
Improve your team's productivity & performance
Actionable insights to boost visibility, processes and profitability across all teams
Integrated time management
Reduce operational costs
Streamline inefficient process
Ensure organisational compliance
Your productivity lens for your team
Take the guesswork out of managing remote teams
No more worrying or awkward conversations about whether your remote or hybrid teams are working.
Keep an eye on everyone from one people analytics dashboard — wherever they are in the world. All with real-time employee data. All without breaking their focus.
Interactive time tracking software
Silent time tracking software
Real-time dashboards
Screenshots
Your productivity lens for managers
Spot work bottlenecks & team burnout
Uncover workflows and processes that slow your teams down. Use people analytics to see who’s struggling, overworked, or quietly quitting. Improve employee experience and reduce employee turnover.
Timeline report
Project and task management
Team productivity ratings
Work-life balance metrics
Keep teams on track and money in your pocket
Protect your teams, profits, and business outcomes.
Cut down on payroll headaches. Get rid of unused software licenses. And stay compliant with workforce analytics.
Payroll reporting
Tool usage
Web & app usage reports
Executive dashboard
Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TimeDoctor #TheFutureWorkforcePodcast #LiamMartin #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Time Doctor, The Future Workforce Podcast, Liam Martin, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Human interaction nearshore with Richard Blank. Time Doctor presents The Future Workforce Podcast by Liam Martin.
https://youtu.be/m4zPlCaePJI
Welcome to The Path to the Holy Land where we explore the absurdity of a competition-based society that pits individuals against each other for survival. This video delves into the possibility of creating a system that guarantees access to the "free ride" for all and is based on Universal Law and principles of abundance. Imagine a world where retirement and basic needs are accessible to everyone, regardless of their occupation, and cooperation replaces cut-throat competition. We'll discuss the detrimental effects of our current scarcity-driven model, the unnecessary struggles it creates, and the potential for a more equitable and supportive community. Join us as we rethink societal structures and envision a future where everyone's basic rights and needs are met without the constant struggle for survival.
Appearing in this episode:
@LegionOfMenYT
@JackMorgan_RLP
@peterschiff
@ushistoryhelp
@InsaneClownPosseTV
*Video made with AI images and tools
www.AllllA.com
Retro Revival Jeans evoke a timeless allure, blending nostalgia with contemporary flair. These low-rise denim treasures boast intricate stitching, reminiscent of vintage craftsmanship. The faded wash whispers stories of adventures past, while the boot-cut silhouette elongates legs effortlessly. Whether paired with a fitted crop top or a slouchy sweater, these jeans epitomize effortless chic. Step into the past, stride into the present—Retro Revival Jeans are your sartorial time machine. Thanks for watching, Please check out the website for more details.
https://www.clemuniverse.com/shop
Floral short sleeved summer shirt is a great way to add a touch of style and elegance to your wardrobe during the hot summer months. With its light and airy material, it's designed to keep you comfortable and cool even on the hottest of days. The vibrant and colorful floral patterns accentuate the shirt's stylish cut, making it a perfect choice for casual or semi-formal settings. Pair it with shorts or jeans for a casual look, or wear it with dress pants for a more formal event. The stylish shirt is a versatile piece that should be in every man's summer wardrobe. Thanks for watching, Please check out the website for more details.
https://www.clemuniverse.com/shop
Garry Gary Beers INXS bassist performance video. "Shine Like The Sun" rock song by Igni Ferroque.
A podcast interview combined with the strong curiosity of a proud member of my favorite band INXS brought me to ggbbasses.com. After carefully navigating the site, one section offered to “HIRE GARRY!” on a track. Naturally, I was very interested in all of the additional options associated with the bass session. As luck would have it, my company produced a song, "Shine like the sun" performed by the Costa Rican guitarist Igni Ferroque. Filling out a form to contact Garry Gary Beers was an unbelievable surreal request that was cool in and of itself.
https://youtu.be/ieGjN5H4xPQ
To my astonishment, Mr. Beers personally followed up with an email the next day. Along with the courtesy of proper introductions, we mutually confirmed my intention to purchase the full bass session package. Caught in the moment, I insisted on a good faith deposit for his time and close the deal. Mr. Beers had naturally shaped the pace of doing business in a relaxed way. "By all means send me the tracks. I’ll have a good listen and let you know my thoughts on moving forward. That work for you?" It did work as a potential new client and placed me in a good frame of mind from the start.
Fortunately, Mr. Beers had informed me of the positive news about the song making the cut. "Hey Richard, the music is great! Looking forward to having a play on it". He offered many secure payment options along with the value placed on all four elements. The expenditure was more than justified and deemed a gift when considering his talents and achievements. Mr. Beers never pressed for any money nor attempted a hard sell. He is a nice man that loves music, period.
In a trustworthy spirit, Mr. Beers offered me the convenience of sending a comfortable amount of money to start the project. The value of the arrangement was so good that I immediately choose to commit 100%. We sent a full deposit, sat back and prepared to enjoy the ride. As the secure funds entered the GGB business account, Mr. Beers had already taken the liberty to record the bass tracks and was at the ready to send the audio files. He added a sincere compliment as well, "Music is excellent by the way- really reminds me of Rainbow- one of my fav bands."
Mr. Beers walked me through the easy process of combining his work with the initial recording for the finished product. The steps were simple, “2 tracks of bass version 1 – DI and Amp.2 tracks of bass version 2 – DI and Amp- Both of these takes have a click at the top to verify it syncing to your track. They are recorded to the tracks you sent with the click intro so they should sync perfectly." Mr. Beers added an additional spark, “I’m also sending synth tracks to accompany the bass tracks- Intro only. I have included a mix track and the individual synth tracks." The music had a studio quality sound and GGB grooves. It rocked along with the enjoyment of plug and play. A video of Mr. Beers playing on the track was coming up next and the apex of my unique musical journey.
Like clockwork, Mr. Beers enthusiastically contacted me about the video and the confident reaction to his bass session. "Glad to hear it" He wrote. "I enjoyed playing the tracks… Let me know which bass track versions 1 or 2 you used with the intro and the track so I can send a matching performance video.” Handing over Mr. Beers all creative control was logical and showed a true respect for his craft. The consideration by Mr. Beers to collaborate on a decision was unforeseen and very appealing. How do you choose one groove when both versions are slick? I decided to mix and match the funk from the tracks provided. Mr. Beers had agreed and gave the feeling of excitement by his response, "That would have been my choice. The Intro bass with the fuzz and Wah is a trip!"
The performance videos sent by Mr. Beers had simple instructions: "Hey Richard, here's 2 videos- the Intro -take 2 with fuzz and Wah - and the song - take 1 with pick. The intro track has a click count in so it should be easy to sync." He added, "The main track video has the guitar intro so you can sync to that. Hope this works for you." The final production was amazing and combined perfectly. In addition, Mr. Beers mentioned the project on his personal Facebook Page, “Last night I finished bass tracks for an amazing Costa Rican heavy rock artist- really great stuff and a lot of fun for me to play on.”
Everyone noticed that Mr. Beers showed an authentic enjoyment as he adjusted his amp and started jamming in an Aussie themed studio. Apart from the brilliant music created, a heartfelt chest tap happened as he finished the song and the video ended. The final act of my personal experience working with Garry Gary Beers was a strong transfer of positive electromagnetic energy that was widely felt and well received. Thank you Mr. Beers for the luxury.
I highly recommend Mr. Garry Gary Beers. The working relationship was easy and stress free. My firsthand knowledge involved the attention to detail, clarity to avoid miscommunication and the generosity of his sincere efforts. Experiencing a comfortable first time business deal was a pleasure. The financial investment in working with Mr. Beers was worth the extemporaneous chance to meet a multi-platinum bass guitarist. Most importantly, the bonus of sharing his music and imagination with fans.
In conclusion, I am a very satisfied customer of Mr. Garry Gary Beers and admire his ingenuity on this special project.
Richard Blank
CEO
Costa Rica's Call Center
Loyal INXS Fan
"Shine like the Sun" by Igni Ferroque is a powerful anthem that celebrates perseverance, determination, and the pursuit of one's dreams. It encourages listeners to embrace challenges head-on and to strive for success, no matter the obstacles they may face. The opening lines of the song immediately set the tone, questioning the listener's willingness to leave their comfort
The famous Latino guitarist, IGNI FERROQUE teams up with CCC to produce a classic MTV retro video.The band is promoting their 44th anniversary album and national tour sponsored by Costa Rica's Call Center. The hot single has become the official 15 year anniversary theme song for CCC. Pura Vida.
IGNI FERROQUE. Banda de rock original costarricense fundada en 1978.
Shine like the sun lyrics:
Have you every thought of leaving home?
How far would you go to find you space?
Are you willing to start all alone?
Without letting your mind scatter...Out of place
Working hard everyday dawn to dawn
Hitting the phone to reach the goal
Fitting in your spot in paradise
Never take your eye off the prize
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
No matter how strong you feel you are
No time for breaks until you're all done
With all your goals there is always stress
And everybody needs to rest
And yet there is no dream that comes alone
Once you feel great, you feel at home
You find the beauty of a smiling face
You find the love, you find the GRACE
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
Producer: Greibyn Krriyo
Executive Producer: Richard Blank
Production Assistant: Rolando Araya
Igni Ferroque
Roberto Ferroque Ruiz
Eduardo Doryan Jara
Harold Webb
Guest Musician: Garry Gary Beers - INXS Bassist
Models:
Dayana Solis
Silvia Rojas
Rebeca Meneses
Shirley Rodmon
Fabiola Castillo
Julissa Meneses
Yoselyn Fonseca
Maria Jose Castro
Free Spirit Hippie: Eddie Fridovich
Call Center BOSS: Richard Blank
Special Appearance: Grace Borbon
Grips:
Edder Nuñez
Fabian Sequeira
Post Production video and audio mix: Harold Webb
Post Production video mix assistant: Edder Nuñez
Video Record: Jersan Jimenez
Edition / Post Production: Michael Arce Mora
Sunset Productions CR 2023
Filmed at Costa Rica's Call Center
1993 Gottleib Street Fighter II Pinball Machine
1994 Bally World Cup Pinball Machine
1992 Data East Hook Pinball Machine
1995 Midway Ultimate Mortal Kombat 3 Arcade Machine
1993 Sega In the Hunt Arcade Machine
1979 Atari Asteroids Arcade Machine
1996 Namco Alpine Racer 2 Arcade Machine
1996 Midway Killer Instinct 2 Arcade Machine
1958 Seeburg 220 Jukebox
1964 Wurlitzer 2810 Jukebox
1961 Seeburg AY160 Jukebox
1995 Dynamo Air Hockey Table
1992 Volkswagen Cabriolet
Igni Ferroque is a Costa Rican rock group that was born at the end of 1978. Igni Ferroque, which from Latin means iron and fire, performed its first concert in the Colegio La Salle auditorium on September 15, 1978.Roberto "Ferroque" Ruiz all the weight of the direction of the group and it was then that all the musical work and the creative genius of Roberto Ruiz rose that this legendary Costa Rican band has not left to this day and marked the beginning of a process of musical growth and development of relevance inside and outside of Costa Rica.
Throughout its long history, full of ups and downs, the group visited Mexico, Guatemala, El Salvador and Ecuador between 1986 and 1992, bringing to all those forums the Original Rock that has always characterized them. Based on the anti-arms and pro-environmental theme, its lyrics are clear: "If rock is a means of mass communication, the message must be clear and positive," Roberto Ruiz told Rodrigo Farías Bárcenas, a Mexican journalist, in an extensive interview given to Diario Uno más Uno in 1986; that phrase defines the idiosyncrasy of Igni Ferroque.
His hits include "Si Quieres Paz" (1990), "Dance in the Swamp of the Dead" (Inspired by a passage from the Lord of the Rings, 1986), "San Lucas" (1982), "Silences" (1980) , "Homeland" (1980) and "La radio" (1979). Their music has been described as jazz-rock with influences from heavy, blues, reggae, and classical, quite progressive for Costa Rican standards. Currently, the group is sounding "better than ever" as confirmed by the excellent musician Calilo Pardo, director of the Academy of Modern Music. They have shared the stage with groups such as El Tri, Alux Nahual, Botellita de Jerez, Kenny y los Eléctricos, Depeche Mode. They also shared in the biggest party in the history of Rock in Costa Rica during "Human Rights Now" in 1987 alongside Bruce Springteen, Sting, Peter Gabriel, Yossu Nandour and Tracy Chapman.
https://youtu.be/ieGjN5H4xPQ
INXS, Garry Gary Beers, Igni Ferroque, Shine like the sun, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,rock n roll, music
Garry Gary Beers INXS bassist performance video. "Shine Like The Sun" rock song by Igni Ferroque.
A podcast interview combined with the strong curiosity of a proud member of my favorite band INXS brought me to ggbbasses.com. After carefully navigating the site, one section offered to “HIRE GARRY!” on a track. Naturally, I was very interested in all of the additional options associated with the bass session. As luck would have it, my company produced a song, "Shine like the sun" performed by the Costa Rican guitarist Igni Ferroque. Filling out a form to contact Garry Gary Beers was an unbelievable surreal request that was cool in and of itself.
https://youtu.be/ieGjN5H4xPQ
To my astonishment, Mr. Beers personally followed up with an email the next day. Along with the courtesy of proper introductions, we mutually confirmed my intention to purchase the full bass session package. Caught in the moment, I insisted on a good faith deposit for his time and close the deal. Mr. Beers had naturally shaped the pace of doing business in a relaxed way. "By all means send me the tracks. I’ll have a good listen and let you know my thoughts on moving forward. That work for you?" It did work as a potential new client and placed me in a good frame of mind from the start.
Fortunately, Mr. Beers had informed me of the positive news about the song making the cut. "Hey Richard, the music is great! Looking forward to having a play on it". He offered many secure payment options along with the value placed on all four elements. The expenditure was more than justified and deemed a gift when considering his talents and achievements. Mr. Beers never pressed for any money nor attempted a hard sell. He is a nice man that loves music, period.
In a trustworthy spirit, Mr. Beers offered me the convenience of sending a comfortable amount of money to start the project. The value of the arrangement was so good that I immediately choose to commit 100%. We sent a full deposit, sat back and prepared to enjoy the ride. As the secure funds entered the GGB business account, Mr. Beers had already taken the liberty to record the bass tracks and was at the ready to send the audio files. He added a sincere compliment as well, "Music is excellent by the way- really reminds me of Rainbow- one of my fav bands."
Mr. Beers walked me through the easy process of combining his work with the initial recording for the finished product. The steps were simple, “2 tracks of bass version 1 – DI and Amp.2 tracks of bass version 2 – DI and Amp- Both of these takes have a click at the top to verify it syncing to your track. They are recorded to the tracks you sent with the click intro so they should sync perfectly." Mr. Beers added an additional spark, “I’m also sending synth tracks to accompany the bass tracks- Intro only. I have included a mix track and the individual synth tracks." The music had a studio quality sound and GGB grooves. It rocked along with the enjoyment of plug and play. A video of Mr. Beers playing on the track was coming up next and the apex of my unique musical journey.
Like clockwork, Mr. Beers enthusiastically contacted me about the video and the confident reaction to his bass session. "Glad to hear it" He wrote. "I enjoyed playing the tracks… Let me know which bass track versions 1 or 2 you used with the intro and the track so I can send a matching performance video.” Handing over Mr. Beers all creative control was logical and showed a true respect for his craft. The consideration by Mr. Beers to collaborate on a decision was unforeseen and very appealing. How do you choose one groove when both versions are slick? I decided to mix and match the funk from the tracks provided. Mr. Beers had agreed and gave the feeling of excitement by his response, "That would have been my choice. The Intro bass with the fuzz and Wah is a trip!"
The performance videos sent by Mr. Beers had simple instructions: "Hey Richard, here's 2 videos- the Intro -take 2 with fuzz and Wah - and the song - take 1 with pick. The intro track has a click count in so it should be easy to sync." He added, "The main track video has the guitar intro so you can sync to that. Hope this works for you." The final production was amazing and combined perfectly. In addition, Mr. Beers mentioned the project on his personal Facebook Page, “Last night I finished bass tracks for an amazing Costa Rican heavy rock artist- really great stuff and a lot of fun for me to play on.”
Everyone noticed that Mr. Beers showed an authentic enjoyment as he adjusted his amp and started jamming in an Aussie themed studio. Apart from the brilliant music created, a heartfelt chest tap happened as he finished the song and the video ended. The final act of my personal experience working with Garry Gary Beers was a strong transfer of positive electromagnetic energy that was widely felt and well received. Thank you Mr. Beers for the luxury.
I highly recommend Mr. Garry Gary Beers. The working relationship was easy and stress free. My firsthand knowledge involved the attention to detail, clarity to avoid miscommunication and the generosity of his sincere efforts. Experiencing a comfortable first time business deal was a pleasure. The financial investment in working with Mr. Beers was worth the extemporaneous chance to meet a multi-platinum bass guitarist. Most importantly, the bonus of sharing his music and imagination with fans.
In conclusion, I am a very satisfied customer of Mr. Garry Gary Beers and admire his ingenuity on this special project.
Richard Blank
CEO
Costa Rica's Call Center
Loyal INXS Fan
"Shine like the Sun" by Igni Ferroque is a powerful anthem that celebrates perseverance, determination, and the pursuit of one's dreams. It encourages listeners to embrace challenges head-on and to strive for success, no matter the obstacles they may face. The opening lines of the song immediately set the tone, questioning the listener's willingness to leave their comfort
The famous Latino guitarist, IGNI FERROQUE teams up with CCC to produce a classic MTV retro video.The band is promoting their 44th anniversary album and national tour sponsored by Costa Rica's Call Center. The hot single has become the official 15 year anniversary theme song for CCC. Pura Vida.
IGNI FERROQUE. Banda de rock original costarricense fundada en 1978.
Shine like the sun lyrics:
Have you every thought of leaving home?
How far would you go to find you space?
Are you willing to start all alone?
Without letting your mind scatter...Out of place
Working hard everyday dawn to dawn
Hitting the phone to reach the goal
Fitting in your spot in paradise
Never take your eye off the prize
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
No matter how strong you feel you are
No time for breaks until you're all done
With all your goals there is always stress
And everybody needs to rest
And yet there is no dream that comes alone
Once you feel great, you feel at home
You find the beauty of a smiling face
You find the love, you find the GRACE
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
Producer: Greibyn Krriyo
Executive Producer: Richard Blank
Production Assistant: Rolando Araya
Igni Ferroque
Roberto Ferroque Ruiz
Eduardo Doryan Jara
Harold Webb
Guest Musician: Garry Gary Beers - INXS Bassist
Models:
Dayana Solis
Silvia Rojas
Rebeca Meneses
Shirley Rodmon
Fabiola Castillo
Julissa Meneses
Yoselyn Fonseca
Maria Jose Castro
Free Spirit Hippie: Eddie Fridovich
Call Center BOSS: Richard Blank
Special Appearance: Grace Borbon
Grips:
Edder Nuñez
Fabian Sequeira
Post Production video and audio mix: Harold Webb
Post Production video mix assistant: Edder Nuñez
Video Record: Jersan Jimenez
Edition / Post Production: Michael Arce Mora
Sunset Productions CR 2023
Filmed at Costa Rica's Call Center
1993 Gottleib Street Fighter II Pinball Machine
1994 Bally World Cup Pinball Machine
1992 Data East Hook Pinball Machine
1995 Midway Ultimate Mortal Kombat 3 Arcade Machine
1993 Sega In the Hunt Arcade Machine
1979 Atari Asteroids Arcade Machine
1996 Namco Alpine Racer 2 Arcade Machine
1996 Midway Killer Instinct 2 Arcade Machine
1958 Seeburg 220 Jukebox
1964 Wurlitzer 2810 Jukebox
1961 Seeburg AY160 Jukebox
1995 Dynamo Air Hockey Table
1992 Volkswagen Cabriolet
Igni Ferroque is a Costa Rican rock group that was born at the end of 1978. Igni Ferroque, which from Latin means iron and fire, performed its first concert in the Colegio La Salle auditorium on September 15, 1978.Roberto "Ferroque" Ruiz all the weight of the direction of the group and it was then that all the musical work and the creative genius of Roberto Ruiz rose that this legendary Costa Rican band has not left to this day and marked the beginning of a process of musical growth and development of relevance inside and outside of Costa Rica.
Throughout its long history, full of ups and downs, the group visited Mexico, Guatemala, El Salvador and Ecuador between 1986 and 1992, bringing to all those forums the Original Rock that has always characterized them. Based on the anti-arms and pro-environmental theme, its lyrics are clear: "If rock is a means of mass communication, the message must be clear and positive," Roberto Ruiz told Rodrigo Farías Bárcenas, a Mexican journalist, in an extensive interview given to Diario Uno más Uno in 1986; that phrase defines the idiosyncrasy of Igni Ferroque.
His hits include "Si Quieres Paz" (1990), "Dance in the Swamp of the Dead" (Inspired by a passage from the Lord of the Rings, 1986), "San Lucas" (1982), "Silences" (1980) , "Homeland" (1980) and "La radio" (1979). Their music has been described as jazz-rock with influences from heavy, blues, reggae, and classical, quite progressive for Costa Rican standards. Currently, the group is sounding "better than ever" as confirmed by the excellent musician Calilo Pardo, director of the Academy of Modern Music. They have shared the stage with groups such as El Tri, Alux Nahual, Botellita de Jerez, Kenny y los Eléctricos, Depeche Mode. They also shared in the biggest party in the history of Rock in Costa Rica during "Human Rights Now" in 1987 alongside Bruce Springteen, Sting, Peter Gabriel, Yossu Nandour and Tracy Chapman.
https://youtu.be/ieGjN5H4xPQ
INXS, Garry Gary Beers, Igni Ferroque, Shine like the sun, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,rock n roll, music
The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank
The Science of CX is a groundbreaking new weekly podcast developed to
address the millions of businesses that need to learn techniques to compete better
in today’s business landscape, by using CX as the cornerstone of a new strategy.
Join Steve Pappas in the lab as he puts his 25+ years to the test to make your
business (soar, grow and accelerate).
Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
Key Takeaways
Learn how to turn new customers into the most loyal customers and be on the
mind of everyone in town. Whether you’re a beginner or seasoned expert, you will
learn something useful in each and every episode.
CXpert - interviews with CX Leaders and Influencers that have made it their
business to treat customers like a million. Steve, will use his years of CX-Centric
business knowledge to bring out cool ideas for every business owner to
learn new techniques and also avoid some
Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
you're listening to the science of C. X. A podcast that hopes to inspire business owners and leaders to learn new techniques and turn prospects into customers, enter customers into raving fans. My name is Steve Pappas. I'm known for my relentless pursuit of all thing’s customer across my career. And in my six startups, I've had to learn how to make decisions in business that customers really respond to. Let's spend some time together and help your business soar grow and accelerate. Well, welcome everybody to another episode of the science of C. X. I'm Steve Pappas, your host and as always, we look everywhere to find the experts that can help you in your business journey as well as your customer experience initiatives within your organization.
Today is No exception. Today we're going to be talking about some remarkably interesting areas. We're going to cover a lot of material. Please take notes if you want or you can come back and listen to it multiple times because that makes it seem like we have more listeners. Hey, yeah, do that. Instead listen to this episode 3, 4 or five times. That'll do it. Anyway, we're going to be talking about advanced telemarketing strategies. We're going to be talking about conflict management, interpersonal skills, customer support, rhetoric, Gamification, employee motivation and phonetic micro expression reading.
Have I piqued your interest yet? Well, we have a gentleman on today. His name is Richard blank, and he comes to us from Costa Rica, and he is the head of a great business process, outsourcing contact center, but he's also an expert in so many different areas that we want to talk about. So why don't we bring him in from the virtual green room? You know, there's no real green room of course by now, but let's pretend he's coming in from the green room and we'll welcome him to the show.
Richard, thanks for joining us today on the show. See, that's an amazing introduction. I'm so happy to be here, really enjoy your work and cannot wait to share amazing ideas with your audience today. That's great. Well, I'm going to give folks a little bit about your bio just so they understand where we're going to start from and maybe some interesting things about you too. So, Richard's journey in the car Contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in san Jose Costa Rica with a mix of motivational public speaking style backed by tactful and appropriate rhetoric.
Richard shared his knowledge and trained over 10,000 bilingual telemarketers. I think he learned a few things along the way. Richard blank has the largest collection of restored American pinball machines and antique rock ola jukeboxes in central America making Gamification a strong part of Costa Rica Contact center. Culture. Richard blank is the chief executive officer for Costa Rica’s Call center since 2008. Richard also holds a bachelor's degree in communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla Spain, a keynote speaker for Philadelphia's Abington High School, 68th National Honor Society induction ceremony.
Giving back to the high school is especially important to Richard as such. He endows a scholarship each year for students that plan on majoring in a world language at the university level. So, I've got to start Richard with the first part here that just jumped right at me as the largest collection of restored American pinball machines and jukeboxes. Now if anybody knows me, they know that I love pinball aside from playing guitar for the last for years. I love pinball, I don't quite go into the Galaga and those things that my wife loves but I love playing pinball.
So, tell us what you have got, I'd love to know what kind of pinball machines you have Steve, I'm so glad that you started with dessert first and naturally our favorite class in school was recessed. So absolutely. I grew up in the seventies and eighties and the arcades were just some of the most amazing places to make friends and compete. It was so new and the artwork on the cabinets and the marquees, it really was an experience and always wanted that game room like Ricky Schroder and silver spoons.
I was jealous. So, I wanted one and down here since I own a call center and I have the space, I go treasure hunting and one man's trash is another man's treasure and they just really do not know what they have in their bodegas. And so, I will find a machine and bring it back here. And with specialist I restore them now regarding my pinball machines. The oldest one that I have is a 1976 Bally's freedom. And one of the newer ones would be like, let's say a last action hero where a doctor who I have an M. B. A fast break in a mouse.
And around I got Williams, space shuttle 1987 I got a judge Dredd Street fighter, two lethal weapon, three jokers, World cup hook and Jurassic Park. So, it turned out into a hobby became an obsession. And when you're a married man, you decide which hills to die on which swords to fall upon. And my wife and I have this agreement where pretty much everything is in her favor. But the one thing she knows that makes me happy of restoring these old classic jukeboxes and pinball machines because what an error and the craftsmanship and the fact that they've been preserved for decades shows that people really cared about these machines.
Now you and I was awfully expensive growing up. So, it seemed like a luxury. But the fact that we can afford it. It really is something that I take full advantage of when I have the moments with just not my agents but myself. There's always a pinball marathon going on down here. Well, it's great that you have the employee engagement to do that. But I'll tell you, we had bought one, we had a terminator pinball machine at one point that had the gun for the pinball release, but it took so much to get it into the basement of the home that we were living in when we sold the house.
We negotiated to sell the pinball machine, so I didn't have to get it out of there. It was so heavy to move, and I wasn't about to, but I have been in the market for another one right now. The prices are through the roof on all those two. I was looking for an Adam’s family or another terminator, but the Adams family was the one that kind of thrilled me and as well as jukeboxes, it's funny, we have a lot of similar interests in collection.
I don't have any jukeboxes. I wanted to cut my teeth on the first one and I have a buddy in the UK that restores German jukeboxes and he's one of the largest in the world that restores those early seventies and eighties jukeboxes that were built in Germany. I think it was like N C D M or something like that and that's an interesting market. But let's get on to some of the other areas that we're going to talk about. I gave folks at the beginning of the episode, a lot of terminology that we're going to be talking about today.
And one of the things that I really wanted to discuss, this idea of phonetic micro expressions, I don't know if our audience knows what that really is or maybe some do and of course they'll yell at me in the comments etcetera. But can we talk about these things because let's jump into some of these areas that we're going to get across and are these all used the things we're going to talk about? They all used in the contact center, and can you train people in all these areas?
They're used in my call center and just depends on the sort of profiled agent that you have there. Let me take it back a bit. Everybody studies micro expression reading. There was a tv show called Lie to Me that specialized in where you can judge people's postures, their eyes, their face, their hands. I mean there's books and seminars about it now when you're on the phone, three of your senses are removed, your taste, touch and smell. And the scientists claim that when you do have one that is removed, your others expand.
So, I expect you to do much more active listening and then people can also argue that you can't see people on the phone, but I beg to differ because there is image streaming, you have metaphysics when you read a book, it's better than the movie because of imagination. You can use more descriptions and more adjectives but let's just concentrate on the sound of speech. The average attention span is about 30 seconds to two minutes, conversations have introductions, bodies and conclusions. So, if you have a controlled environment, you can have a consistent variable and then you can see inconsistencies.
So now we have a base of how we're going to study speech and 32nd segments. Okay your tone is what represents your emotion, and it should be confident and empathetic because that should be consistent on your end. People will talk about a mirror imaging technique Steve, and I agree with that. But you also need to know how you're speaking for your adjustments. So, your mirror imaging isn't about you sitting across from someone and crossing your arms and tapping a finger. No, you don't have that over the phone.
So, eliminate any sort of mirror imaging face to face. I study the rate and the pitch. These are things that can be done in any language. I do not study semantics. The word choice. I'm studying the tone of your voice which is mine is consistent. I could care less what your tone is. That could be a flag or a mask, but you study someone's rate of speech and how loud they speak their pitch and every 30 seconds to two minutes. Think about the X. Y. Chart that you had in pre-algebra, you can see how fast or how loud they're going.
You consistently market every 30 seconds to two minutes. I would back it up with an answering speed because that is something that you cannot control. It's more subconscious, you can manipulate your tone rate and pitch. But the professional interrogators and police officers’ usual throw the question in the fourth or fifth time to really judge the answering speed. So, if you can do that xy chart with a horizontal line behind it and kind of gauge from 0 to 10 where you're going, you will see areas of spikes or dips and in my opinion that's the time to ask a tie down or pin down question or clarification question.
And these are certain times in which you're able to assist the conversation of moving forward for better clarification and it's not really giving away your power on that. You're really doing more of the Wuwei the less struggle the rudder of the ship. And so, this phonetic micro expression reading can be done just mind you this in your 1st 30 seconds. I don't know you and one is the loneliest number in your second minute. We could have a match off one and a one fast and high, low and slow by five at least.
You might have an odd man out in regard to your quadrants because after you've gone all four quadrants you have to repeat a quadrant, but most of the time people are in quadrant, on the top and the fast and so by your 10th 30 seconds to two minutes. Think about it like this, it's about 4. 5 to 5 minutes on something like that. And by your 11th you should know how somebody is speaking that's 5. 5 minutes in on a 10-minute conversation. And by then you will know how to close the deal.
And so, once you see it you can't unsee it. After three weeks it becomes habit and once you start paying attention to it it becomes very lucid and clearer. You are not lying and I'm not manipulating but these people are obviously giving away certain tell signs on how they speak on first time or even long term conversations and if you do catch somebody being facetious or not as clear, maybe ask them to repeat it using other senses or using another example to see if they're consistent. And so, I think it's an excellent way not to be offensive because passive aggressively you could once again use a me-too technique with somebody.
Let's just say you can't hear them. It's a bad connection on a cellphone or a dog is barking in the background. I try to fall on that small sword instead of placing blame on them, it's for my clarification Steve, did you say 123 or ABC because the worst thing you could ever do Is have somebody so upset and go down rabbit holes because now you need to restart your phonetic micro expression, reading the Tarot Card Reader said you could read two different reads in 10 minutes depending if it's sunny or raining, same person, same hour, but it could be a different read.
So, the greatest thing you could do is to ride that weight and keep it at that apex if you can. It's like when people said lucid dreaming, you really don't want to readjust your body to be able to keep that consistent breathing and body posture. With someone that you're speaking with, you try to keep them as consistent as possible. There's a little wiggle room there but don't go extreme and if you can handle something like that, fall on these swords, get clarification.
I think your audience would have some extremely effective conversations with people on the first time. This is a remarkably interesting area because we do have an awful lot of folks that either work in contact centers or are managing contact centers or even outsource to contact centers. And the training of agents tends to be remarkably similar in most organizations but they're not thinking about how they can better control they’re usually using the approach where gee I'm sorry you're having that problem. So, they're falling on the sword most of the time.
But if you think about the calls, right? If you think about the types of calls that come in, I mean they're not picking up the phone because they're just calling to say thank you or their colleagues to say gee what an excellent product this is. They're usually picking up the phone or they're making a contact with them because there's an issue, there's some type of an issue either they don't understand, they don't know how to fill out, they don't know how to do something or there's a more negative issue.
So, if you think about the incoming approach that happens, a lot of it tends to be negative. And unfortunately, the contact center agents these days are feeling increasingly of society's negativity coming out of the pandemic. You know, because people who are very understanding more, more understanding during the pandemic, but they’re taking it out on front line people. So, I don't know how you guys have seen things. But from the folks that I've spoken to in the last few months, it seems like most of the calls are key issues and they have to diffuse right away.
So can they use the phonetic micro expression method that you talk about to kind of even the playing field and get them to calm down so that they can explain what their issue is better rather than they're ready to blow up at any moment type of thing. Sure. And I'm glad that you brought that up, that's a subject that I can easily address and apply the phonetic micro expression read because mind you my friend you could start the call yelling and cursing and at the end thanking them.
So naturally your phonetic micro expression reading might be adjusted with raid and Fitch. But I would never say that I'm sorry unless you specifically spilled the drink or broke the window because then you might get offended because this individual speaking with you is so nice, they didn't do it but they're apologizing for someone else's broken window. So, my suggestion from my agents immediately is to thank you Steve for sharing that with me. I understand your position didn't mean that I agree with it, but I understand your position and allow me a moment to make it work and fix it for you.
And so now the audience, your client coming in, guns a blazing isn't really putting all that anger at the individual because that individual did not make that problem. They're taking the shrapnel; you say the incoming. That's a wonderful way to use it incoming Obama grenade. But I like to defuse. There's a technique that I use called the buffer boomerang technique. And so, if somebody comes at me with a negative tone, I will like sponge and buffer that negative tone. I will name drop you and say Steve.
That's an excellent question, repeat back your question what it was to show active listening. So, there's a connected key lock there and then boomerang it back as a plus three. So, I could potentially my friend readjust the tone and the pace of the call to then put it back into that phonetic micro expression reading that you need to really nail it. But I believe that people are frustrated and mind you this there's a lot more omnichannel non voiced support. So, prior to that phone call they might have filled out a couple forms, send a couple of emails that only elevates the stress.
So, when they're calling, they're almost letting off steam. And if you allow them to speak, you'd be surprised how it goes from attend to it to both in pitching the rate they cry it out and then everyone calms down. You've taken copious notes. Now, Steve, you mentioned A B. C. And D. What about the Richard? Thank you, Steve. And e there's nothing wrong with raking and reviewing and meeting minutes. It's I can't just solve it with you with a magic potion. These things, someone is coming to you emotional, they don't know you you might need to repeat your name multiple times in third person because now they're embarrassed.
Three men it's in to ask your name Steve. So, you could say okay at the end of this call, Richard, you're going to say Steve. You really helped me out in this section you know, oh thank you Steve. Great. I got them I anchored. And so, these are certain soft skills to just be polite, show your manners, Take that certain control of a conversation, more of a shepherd with its sheep. They zigzag but they still go back in the barn. So, I don't need so many jagged edges.
There are no straight lines in nature and and I love empathy with somebody because when I use your name, I will usually use it in a transitional sentence or confirmation. And then during the conversation I will use personal pronouns as you know the yours and ours just to make sure that I'm keeping your conversation going in your attention and then landing in the bomb when I dropped the name drop and you should take these calls every 30 seconds to two minutes because as you say, they could change. But this gives you an excellent chance, my friend, if you really want to look at it logically that if somebody is calling in, you have a chance to retain the client, you have the chance to up sell them.
If that's what you're doing, you could get a referral out of it. But look at it like this, let's say we drop the ball. Worst case scenario, this individual will take the time to do an exit interview and tell us areas in which we could have improved or what our competition had done to earn their business and as long as you're willing to keep an open mind and I don't like the word constructive criticism. I mean you fumbled the ball; you should have known what you were doing.
Then just call the balls and the strikes and let you know that you made this error and learn from it and don't do it again. And these are the sort of things call by call person by person instead of doing 100 calls a day Steve. Why don't you have your agents take 95? They're taking extra couple three minutes on the phone to let Mr. jones relax a little bit. That is the secret to the successor old school style. This is interesting because as you're explaining some of these tips and techniques, it occurs that it doesn't just apply in the contact center world.
I mean this could be if you're a brick-and-mortar store, it could be your pizza place. There could be people calling because hey, you got the wrong toppings on my pizza. The delivery was wrong or there could be all kinds of things, but it applies to all areas of business and people running small businesses could learn from these same techniques. Don't you agree? This could save a thanksgiving dinner. A marriage. These are just diplomatic soft skills of attentive listening and prioritizing, but I couldn't agree with you more and I never even shared with you.
My favorite technique. It's the positive escalation when I call a place and people always give the gatekeeper a bad rap. But these are the individuals that the CEO and the owners love the most and they're the first impression and the strongest warrior of the tribe. They're the first one there, representing them in the best light. And so, for me, I'd like to understand their protocol. I like to properly introduce myself and say the name of their company and ask how their company is doing sometimes better than they do just to at least give them a taste of how I speak instead of just immediately asking to speak to you Steve.
And then if this individual decides to transfer me the first thing, I'm going to let them know prior to the transfers that they did an excellent job. And I will be mentioning that verbally to the owner of the company and at the conclusion of the call with the owner of the company, I will also mention that in writing. So, if I happen to call your company back, the Richard Circle's complete because this individual remembers me, and I've heard dozens and dozens of times. I thank you and saying I've been here for a decade and you're the first person that wrote about me to Mr. jones.
And these are individuals that will tell you anniversaries and promotions or no Steve’s direct extensions. 1 25 calms on Thursdays at two. Thank you, Catherine. I appreciate it and I love them to death. Those are the greatest insiders. It's a plethora of information and the moment that you start bullying your way in there or pretending they're waiting for your call or your insistent. That's why they're there to hang up on you. But there's a certain way to be not clever, but you have 30 seconds to make a first impression.
Half of that is your speech her speech and give a couple of seconds of silence. So, you really got about 12 seconds to speak. That's not a lot. My suggestion is to say things that they're most familiar with which is the name of their company and their own name and then you got to do your own name as well because you can't be anonymous. The whole call that's shady. You can use a little bit of that in the beginning by just doing a name spike in a proper introduction and if you get the past to pitch, you have the momentum and then you do once again that sort of escalation.
It It seems to work for me because it separates you from hundreds if not thousands of people that are prospecting that business interesting back to the contact center for a second. You talked about have your agents take 95 calls instead of 100 but most of the contact centers that I've dealt with over the past 20 plus years. They're driven by their average handle time. They're driven by the numbers to some degree. They're even told when they're going to the bathroom. How do you resolve that to a contact center manager that is just driving everything by the numbers.
So, you're an intake coordinator for a law firm for lawsuits against firings or disabilities and somebody calls in and they happen to become emotional for a minute. What are you going to do Steve look at the clock and say Mrs. jones. Please hurry up. I only have two more minutes to talk to you. You know what would happen? It wouldn't be for the client or for me, the agent might resign on something like that. So as much as we want to stick to certain metrics, you're talking about an artist of speech.
Somebody that is in the moment that's in the now that wants to assist this individual the best way that they can and by limiting their ability to build that sort of rapport or to allow someone to get it out. Which could be the key to closing the deal or to Upsell for something or to get that referral. I don't do things like that. Now we're not doing extreme where someone's doing 50 calls a day instead of 100. But you can see there's an average but that's what it's called an average and if you say you just want to look at conversion ratios.
Look at that too. But everyone once again is an artist and they have their own special sauce and some people are graded intros, other bodies, other conclusions. But my goodness gracious is somebody is in the moment and they're connecting with someone and they're standing up instead of sitting down and you could tell they have the glaze where they're not staring at anyone. They're just thinking of the client, and everyone can see them doing this. You don't think that that energy spreads on the floor. You don't think that that's important as well.
That sort of synergy. So, these rigid centers that judge you on your bathroom breaks and your handling time you're going to break the agent. I mean you can do that and grind it out, but you might have an attrition rate. But if I give somebody the ability to expand on a call and to be themselves my friends. So, they're not just plastic and going through the motions then I can create an ace, I can create a leader. I can create someone that will come to me at the conclusion of the call and say you know, Mrs. jones started crying.
I go she alright, She goes, yeah, it took a couple more minutes but I connected her through to the counselor and I gave additional notes because we had to speak about her husband just passing away and the fact that she has to move and other things that would have never been qualifying the call because you're supposed to be asking her just certain questions but know this individual added additional things and then they say, thank you for listening. You're the different company than the ones before that. Just put me through the assembly line and you know that it's the mom and pop.
It's the bed and breakfast. You'd rather go to the small hardware store sometimes because you know the man, I'll drive an extra couple of miles from my favorite restaurant Steve. That's the sort of the science that you're talking about. It's amazingly simple. It's how you feel and how you were treated. What about the price? What about the price? Sometimes it's worth the money. It's not always about saving a dollar. It's about supporting your business or if I'm having a day with some blues, you come over to me and just let me know you're happy that I'm there and you sit with me for a second.
So, as we get older, my friend, those are the sort of relationships that we see at businesses and you, and I understand that the grind and we also understand when your favorite client walks through the door. So, I like to pay that forward the best that I can. Absolutely. So, I went down that path and I think your answer and your philosophy is brilliant. Unfortunately. I mean it's the way I believe too that the contact center folks in an organization should be revered because they are your front line.
They hold things together. They are the impetus for the referral the up sell the further sell the expansion all those things. Yet still in today's world, C E O s don't always think that way. They look at a contact center as a cost center rather than the proper way of looking at it as it's an expansion center. It's a focus group. It's the lifeblood of the company because those folks have the most contact with our customers post sale, they become the hub of the post-sale journey and unfortunately maybe it'll take another generation before enough sea level folks understand that.
So that brings me more to the conversation of culture. How do we develop a culture in our contact centers especially and I know this can spill out into the rest of the business, but how can we develop a culture that rewards and reveres the contact center agents as being the customer success vehicle, the people that help our customers become more successful using our products and our services. You must look at it Two ways. If you yourself are not centered in balance, it would be exceedingly difficult to expand and to think of others.
I can't hit the ball and drag johnny as much as my agents here have become bilingual, which shows structure and dedication over years outside the classroom. I expect them to do the same thing if they're thinking about being a telemarketer as a profession besides the eight hours that they put in here, they should be doing dedicated practice outside of the center, reading in English watching certain movies or speeches so they can take certain parts of rhetoric that inspired them. That they saw transitional sentences or effective. You could do case studies in history and find out certain speeches that moved people.
And then secondly, I mentioned the word synergy. These individuals were a very social environment. If you and I are working out at the gym Steve, we're going to be pumping each other up to put up three or four more on the bar and put more plates up. So, I expect the audience, the agents to feed off their energy and to share ideas and to pick someone up when they're feeling down. As I mentioned, I created a Gamification culture. So, I have a place where people can let off steam, recharge batteries hang out with me and meet people from other departments.
So that assists me in one way. But also, since once again English is their second language. The fact that they are getting a return on investment. I see that these agents are much more focused for intense periods of time because of the translation. So, it's less area for distraction. But here's the best part my man regarding my culture when I first came down here 27 years old, I didn't start sea level of my friends call center. I taught English decided to stay and then worked at the center and so I was with the proletariat for four years, I went through so many departments.
I saw the good and the bad and what it did for me was it enabled me to see areas to enhance it for the agent and for the client to give them their dignity, so they don't feel like robots are expendable. And when I had the opportunity to start this business, they couldn't fool me because I was on the phone, I've done this before and I hate to say it, I'm not bragging but I am the sin save my dojo in this industry where people burn out and they look down upon it, I thrived really excelled.
But I saw the art in it. Look at it like this, you're very selective of the campaigns that come in here, we're in a strict catholic country. They must go home and tell their parents what they do. If I brought in something gray area or shady, no one would take it. So I'd have no friends of my chuck e cheese birthday party and so you have to do an account to not only where the client feels okay offering it, but the Asian would feel comfortable making the calls because if it's a forced fit, if it's out of place and out of character, they're not going to last long, they're not going to sound natural and we're not giving anything real specific here.
But as I say, I must ensure that what I'm bringing into this call center something where I'm able to fulfill the needs. Now I can add scripts and suggestions, but initially it must be something that just does not compromise any sort of ethics interesting. Well, let's cover a little bit more because I'm fascinated by not only the culture, but the organization that you've built to help organizations that want to outsource their contact center. So, we could talk a little bit about your training, you're coaching your mentoring methods and then what does the knowledge base look like for your agents to always do a better job?
Because quite frankly, I mean you're going to do as good or better a job than the company you're representing because you're going to keep the account and you're going to keep them happy and keep them over the course of a lifetime. So how do you train differently? How do you coach and mentor folks and keep them so that you don't have the attrition level that a lot of places have today. That's a wonderful question real fast in regards to attrition, I have more of a natural attrition than a forced attrition because companies such as amazon hp intel and oracle and Sykes are here, so I'll lose somebody for a scheduling conflict for the university of boyfriend or girlfriend works there closer to their home, very rarely, if not never someone will say that I insulted them, yelled at them, gave them the walk of shame.
It's just maybe an ex-employee with some sour grapes. I treat everybody with dignity, and I look for ways to delegate and promote them, but initially it's really the psychology prior to any sort of skill set. So, fear is a morbid anticipation of things that haven't happened yet. The fact that they learned a second language is 10 times harder than any campaign. I'll put them on. I also believe in the right bus, right seat philosophy. And so, when they come into the call center besides starting their day playing pinball to make friends and relax a little bit.
We really do focus on quality assurance so we can grade their calls for certain metrics. But I try to do certain breakthroughs like when they're filling out their resumes with me and putting in all their credentials, I'll ask them to turn the page over Steve and give me a couple of paragraphs of a coming of age moment, let me know when you beat up a bully or save the kitten from a tree. And so, I could use this when they're having a rainy Wednesday to remind them of when they were a champion.
These are things they always have in them. It's just a matter of getting it out and keeping it consistent and so let's just say in the first day of class, it's especially important not just to lecture them when they just nodded you and walk out the door. You need to have checkpoints; you need to have interaction. You can go over a certain segment and then just maybe have somebody stand up in front of class and read the next paragraph. Why? Because you're triple gunning. They're reading out loud their public speaking, they're doing it in front of the boss.
Imagine those sorts of butterflies you would have, but if you could triple or quadruple your training daily where then you go upstairs, you record yourself reading the script, where you're practicing it. You're not just reading it, you're speaking into a recording device, then you're listening to it and then you're doing a self-analysis for self-adjustments over the things we spoke about. You'll know when you're pausing is off or when you're too loud or too best. Are you stuttered or mispronounced a word and I'm allowing you Steve to write it out phonetically, at least learn how to spell it.
But the vowels are sometimes tricky for Latinos, so it's okay to be able to switch things around so it's pronounced a certain way, and these are the sort of adjustments, minor adjustments that we make for somebody to feel more comfortable initially. So, they don't pick up unhealthy habits and kind of like bedside manner. I can't stress enough; the name drops and the act of listening and the confirmations because people feel much more comfortable when they're being listened to, and you are taking your meeting minutes and if we need to repeat something in the military alphabet.
A it shows that you're extremely involved and engaged in the conversation. A lot of the times people served in the military, so they think that's cool and you're not just making up words and going along. These people know that you are actively trying to spell their name, their email address correctly. And so, I've seen the tens of thousands of phone calls. That that's the most effective way of not to offend somebody when you can't hear them well or they have an exotic name or if it's something where you just say, yeah, okay, but the next thing, you know, your email bounces back.
It would have been better off to confirm if it's L for lima, you know, and just to make sure that you got it. And as I say, these are the sort of things like in school, you come to class, you do your homework and you do your quizzes, you can still not do so well on the final exam, but you're going to pass the class, you will be preparing yourself and marinating and softening up the call in the relationship in order to convert it. And sometimes my friends, it happens a second or third time don't expect a cold call close.
I tell my clients to put their checkbook away. A lot of the times, I just want to answer their questions and show credentials and reintroduce them to other people on the floor that they can meet and make a better decision. So don't feel rushed. People will see that, and they will be apprehensive to move forward with you. So let it happen at a natural pace. So, you said something about you QC. All the calls and I think I remember you were talking about your Hall of Fame, you know, the best and the worst calls.
I mean is that used as a training method for everyone to understand both the good and the bad types of calls. Absolutely. Remember you were mentioning earlier about people calling in the first round of calls coming where people are upset if they can ride that wave and they see the bark is, there's no bite. It's just barking and that we calmed mars jones down. We listened to Mrs. jones, we separated piles, we were able to move forward. The call didn't take that long because we didn't have to repeat things because we were confirming things.
We eliminated rabbit holes. We did the mirror imaging. We did the phonetics; we did the drops. It's beautiful. Now you have this toolbox. It's not a to Z. There are steps that can be skipped or moved back to how about we look at it like this? I loved romantic tragedy. So, I consider that a hang up call is a romantic death. Where am I going with this? Let's just say you're just hardcore carpet bombing, making outbound calls and no matter what you say, you're calling a place that she says, don't call again or not interested or we're good.
Thanks, and hang up. I always look at it like this. If you can do a company named spike and do a name, drop of the individual before they hang up on you. I think that's a beautiful death. I think at least poor lome knows you got something out of that call. But then they wouldn't be surprised that you could anchor yourself by just getting them out of that trance by saying their name in that 1st 30 seconds. I've had Times where we bought another minute, bought another three minutes and just by default, nothing on our own.
We couldn't move forward. I'll give you an example. People can call me, and we could be on the phone and 99% were ready to sign the contract. But then they ask if we do Chinese, I don't have Chinese agents, I don't do graveyard shift and I can't match offshore prices India and the Philippines. So just by that alone, I'm not able to move forward, but 99% fit. So how do I feel about that? A little disappointed. But then again, I was able to go 15 rounds lost on the decision, but I was still able to make my points listen to their points build rapport, have some labs introduce, fantasize good call.
So, another couple of questions, what type of companies or what type of industries do you guys mostly handle calls for inbound or apa? Well, I'll let you know five. We don't do, we don't do sports books, casino stocks, pharmacies or sweepstakes. I have nothing against it. Just don't want to do it. But I'm looking for small to medium sized companies in the United States, Canada Central America and Europe that would need individuals to make outbound lead generation, appointment setting or inbound customer support. And it's amazingly simple.
Our agents are college educated; they're dedicated. I don't have a blended or mixed center. They only work for your campaign, and they have some amazing skill sets here. Costa Rica really packs a punch regarding business process outsourcing. I have mentioned some of the big boys, but there are tons of call centers here and since we're the only democratic society in central America, they don't have a standing army. So, there's a 95% literacy rate Steve so as much as people might see telemarketing call centers as transitional sort of jobs or something in the United States, as you say, has a certain rap here.
It pays more than most vocation. So, I'm having some extremely educated bilingual people with degrees walking in this door and working with me. So, it's amazing the sort of people that you meet here. Very eclectic, all diverse types. That's great. So, if a company called and says, okay, we want to get started, what is that initial onboarding looks like time wise especially and system wise and how quickly can you be up and running to take their calls? Great. Well let's just say I accept the vertical and I'm comfortable with that.
There's a pre-launch checklist that my floor manager and chief technical officer sent to that company. It's exceedingly difficult for me to start moving forward without stations being set up connections, made scripts for bottles, reporting and contact because once the ads go out and people come in, it's really a seller's market. I got to be able to explain it to their candidates a, the campaign that they're doing the incentives that they have and the metrics that they're expecting. It just can't be fantasy time. It needs to be something that's concrete.
And so, once we bring the people in, it really all depends on the training time. I've had people go as low as a half a day just to teacher CRM and do a little bit of role play for fun and others do longer training sessions, even up to a month. That concerns me because we do follow all Costa Rican labor laws and there are certain call centers that are known for like for an example, sykes has the MetLife account and supposedly people will be there for an entire month training and then on their first day of coming back to work, they just don't show up.
And by Costa Rican labor law, they need to get paid for that month they go on a certain list as being a jumper and it's not fair, but that's the name of the game. So, the longer the training, the more I'm concerned because people sometimes can take advantage of that and just use that as a placeholder until they can find another job. So, if we have certain awfully specific checkpoints to ensure that this agent really has done their due diligence, really engage really up to speed.
That's a good risk compared to just doing five days’ worth of classroom, talking about merchant process outsourcing and stuff like that. It needs to be awfully specific, and I have to ensure that this client that I'm speaking with does have a track record. If it's a brand-new pilot project, then we need to invest in the process and there shouldn't be any surprises and I must let them know what to expect when building a campaign, there may be attrition. We may need to readjust the script, call certain area codes, or do certain things.
But I guess the most important thing about it is being forthright, when it comes to onboarding people, I can easily have somebody in five business days, depending if you need 10 people give me up to 10 business days, you know, and maybe we can hire people piecemeal, we can catch them when certain campaigns and other centers and as I mentioned, it's very competitive out there. The more that you put out the start date, the more that you're going to lose people because they need a job between those times and now since Covid came, it really adjusted to the work from home.
So there is an advantage of the brick and mortar because of internet redundancy, my generator and on site I. T. Support but Steve, I was exceptionally fortunate during Covid to be able to adjust my business model virtually because if I owned a brick and mortar only like a bike shop or a pizza parlor, I'm in big trouble as much as I lost a lot of the essence of the center and the camaraderie? I was able to survive. But you know, the labor pools changed. I must ensure if there is training, they should be on site to know the company culture and at least meet us before going home.
It's one of those things my friend where I really did see a huge shift that when I first started this back in 2000, that's great. Well, in the last few minutes that we've got, you know, I'd ask you whether we could give our listeners an exercise. We talked about the two-paragraph coming of age. Can you explain an exercise that folks can do as homework after they listen to this episode. And that might be interesting for them to learn more about the content that we gave them here today and then when we come back maybe you can give folks a way of getting in touch with you guys if that's something that they're looking for.
Thanks Steve, I appreciate it. Let people do the Triple watch. They should watch something without sound, they should watch something without sight. And if you want to study the visual body language, that's great. Just watch something without sound. You can assume what they're doing and then if you want to study the phonetics, to choose a channel that you don't understand the language. Like for me it would have to be Chinese or German or something like that. Italian French and Portuguese are too like Spanish for me.
But if I watch the Chinese channel, it's extremely easy for me to do that phonetic micro expression reading because I don't understand any semantic. So even I'm taking out the tone, I'm just studying their rate in their pit. Do not get study it that way while you're on the phone, once again these are things that you can do. You just draw your xy chart the horizontal line and every 30 seconds to two minutes point to how Mr. Jones's speaking just for practice, but it is about practice. It's about dedicated practice.
Record yourself, listen to yourself. I don't like how I sound. That's what everybody says. But guess what you that's what you got. So, you need to adjust it and as you and I have a mirror and our beards look great because we do look great. You could do the same thing with your voice as well. Record it, master it adjusted. And if you do that, you'll see that you'll get more positive reinforcement from people. There will be more I guess inclined to ask you for advice because you were sympathetic about it and the way you spoke about it and finally if you are in a certain situation where there's emotion and its tense, you should choose to speak last.
And if it's not something where you need to immediately give an answer then you should sleep on it so you can decompress and come back the next day a little more levelheaded and prioritize and that's an excellent way to grow and to crack some codes and to get to various levels. You don't always need to prove your point at that moment. There are other ways to do it. So, you don't overreact overextend and say something you regret. So, it's not like you're being weak. No, you're being considerate of it and you're being tactful about it.
If you're in the moment and its face to face with somebody if you must, even though it looks funny, you should close your eyes when speaking. So, there's less distraction and you're not energy being sucked from you. They might say why you close your eyes. I'm allowed. There's no rules to this. It's not tag you're asking me something emotional, so allow me my focus and my balance and if somebody is being aggressive with you, I think you should look in between their eyes, it looks like you're looking in their eyes.
So it's not like you're looking away or allowing them to suck the energy out of you, like Medusa, but it is a certain technique sir where instead of losing your direction and your energy and your breathing, you can regroup yourself and these are the sort of conflict management skills that have assisted me and having more productive conversations when they could have really gotten out of hand. That's great. I mean this has been filled, filled with great techniques, tips and insight as well. Thank you for being so generous with your expertise.
This has really been a wonderful episode, Richard. How can people get in touch with you if they're thinking about outsourcing if they're thinking about needing a contact center because I think by the end of this, they understand what you bring to the table. So how can they get in touch with you? I really appreciate having me on the show today with you, your audience and allowing me to share this information. The first thing they should do, my friend is by a first-class plane ticket. Come down here to Costa Rica so you can enjoy some eco-tourism, go to some beaches and waterfalls but your audience can give me a call at triple 82716750.
Or send me an email. CEO Costa Rica’s call center dot com. And finally have an exceptionally large Facebook fan page about 98,000 local Costa Rican Ticos. And they can't wait to meet you, Steve. You're going to have tens of thousands of new fans in central America. I can't wait. Well, Richard, thanks again for joining us today. I really love the thing that you said earlier and I'm going to add something to it. So, each agent is a voice artist, and this is a message to all the C E. O. S out there that have contact centers and folks that have agents working for them that each agent is a voice artist and I think you should let them create a great interaction.
So let them create, let them build those great interactions. So that's it for our episode of the Science of C. X. I'm Steve Pappas, your host. We've had Richard blank on today from Costa Rica call center and I want to thank you all for joining us. If you like the content that we bring to you, please feel free to drop us a review wherever you get your podcasts and until we meet again, please stay safe. Stay healthy and do take care everyone. Bye bye. You've been listening to the science of C. X. My name is Steve Pappas.
I really hope you've enjoyed this episode and if you have the highest compliment that you can give us is to subscribe rate and review the science of C. X. Thanks. And we'll see you in the next episode. Finding one place to see all customer experience related tools of technology has been difficult until now. We just built it. Get ready for a science of C. X. Original customer experience technology has been helping to drive businesses by giving them insights into better methods to engage and delight their customers for some time now.
But if you're looking for C. X. Tech you must search everywhere to understand the whole landscape. C. X stash is your simple why stop directory of all the Great Sea X related technology you need. It breaks down all C. X by collections like analytics, crm, journey mapping, voice of the customer, you ex customer support and more. It's free to create an account and use no advertising. Cluttering up your experience just one place to find all the great C. X. Tech. Sign up today at www.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SacrificetoSuccess #Scienceofcx
Science of CX, The Forgotten Art Project, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
This video shows a free, simple way to help you cut TS files on Windows. Just follow this video to shorten your M4V videos with no quality loss! Check more details and software download link at: https://www.videoconverterfactory.com/tips/ts-cutter.html
Business Talks With The Rebel Entrepreneur. Guest B2B telesales trainer Richard Blank.
Business Talks with the Rebel Entrepreneur is our bi-weekly live show that is streamed on social media. From the live stream, we cue up the audio and turn it into the Podcast. Diana Noble - Business Coach
Pura Vida CEO: Dialing Success in Costa Rica. Every once in a while, life works out in a kind of serendipitous way, where all the stars align without you even realizing it at the moment. That's what happened to Richard Blank, CEO of Costa Rica's Call Center. It started out with him taking an interest in Spanish as a teenager, and led to him being the CEO of his own company many years later.
https://youtu.be/Qx9-seZVSXw
On this episode of Business Talks with the Rebel Entrepreneur, learn about the power of mentorship from an early age, how empathy in the workplace can really be a game changer, and how taking a risk and moving across the world can take your life on the craziest and most rewarding adventures.
Let’s cut the BS for a sec - no matter how successful you THINK you are, there's always MORE to learn about being in business! This podcast is about pushing through adversity, challenging the status quo & learning what you don't know from kick ass entrepreneurs who've been there, done that. LET'S DO THIS!
I'm Diana Noble, a serial entrepreneur quadrupling as an ICF Certified High Performance Business Coach.
I'm a rebel with a cause who's never walked a straight line. I LOVE my life! And it's time you do too!
Business Talks With The Rebel Entrepreneur, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Business Talks With The Rebel Entrepreneur guest Richard Blank
https://youtu.be/Qx9-seZVSXw
Business Talks With The Rebel Entrepreneur. Guest B2B telesales trainer Richard Blank.
Business Talks with the Rebel Entrepreneur is our bi-weekly live show that is streamed on social media. From the live stream, we cue up the audio and turn it into the Podcast. Diana Noble - Business Coach
Pura Vida CEO: Dialing Success in Costa Rica. Every once in a while, life works out in a kind of serendipitous way, where all the stars align without you even realizing it at the moment. That's what happened to Richard Blank, CEO of Costa Rica's Call Center. It started out with him taking an interest in Spanish as a teenager, and led to him being the CEO of his own company many years later.
https://youtu.be/Qx9-seZVSXw
On this episode of Business Talks with the Rebel Entrepreneur, learn about the power of mentorship from an early age, how empathy in the workplace can really be a game changer, and how taking a risk and moving across the world can take your life on the craziest and most rewarding adventures.
Let’s cut the BS for a sec - no matter how successful you THINK you are, there's always MORE to learn about being in business! This podcast is about pushing through adversity, challenging the status quo & learning what you don't know from kick ass entrepreneurs who've been there, done that. LET'S DO THIS!
I'm Diana Noble, a serial entrepreneur quadrupling as an ICF Certified High Performance Business Coach.
I'm a rebel with a cause who's never walked a straight line. I LOVE my life! And it's time you do too!
Business Talks With The Rebel Entrepreneur, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Business Talks With The Rebel Entrepreneur guest Richard Blank
https://youtu.be/Qx9-seZVSXw
Business Talks With The Rebel Entrepreneur. Guest B2B telesales trainer Richard Blank.
Business Talks with the Rebel Entrepreneur is our bi-weekly live show that is streamed on social media. From the live stream, we cue up the audio and turn it into the Podcast. Diana Noble - Business Coach
Pura Vida CEO: Dialing Success in Costa Rica. Every once in a while, life works out in a kind of serendipitous way, where all the stars align without you even realizing it at the moment. That's what happened to Richard Blank, CEO of Costa Rica's Call Center. It started out with him taking an interest in Spanish as a teenager, and led to him being the CEO of his own company many years later.
https://youtu.be/Qx9-seZVSXw
On this episode of Business Talks with the Rebel Entrepreneur, learn about the power of mentorship from an early age, how empathy in the workplace can really be a game changer, and how taking a risk and moving across the world can take your life on the craziest and most rewarding adventures.
Let’s cut the BS for a sec - no matter how successful you THINK you are, there's always MORE to learn about being in business! This podcast is about pushing through adversity, challenging the status quo & learning what you don't know from kick ass entrepreneurs who've been there, done that. LET'S DO THIS!
I'm Diana Noble, a serial entrepreneur quadrupling as an ICF Certified High Performance Business Coach.
I'm a rebel with a cause who's never walked a straight line. I LOVE my life! And it's time you do too!
Business Talks With The Rebel Entrepreneur, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Business Talks With The Rebel Entrepreneur guest Richard Blank
https://youtu.be/Qx9-seZVSXw
The 2024 Elegant Peak Lapel Wedding Suit epitomizes sophistication and timeless style for the modern groom. This impeccably tailored ensemble features a distinguished peak lapel design, adding a touch of refinement to the wedding day attire. Meticulously crafted with attention to detail, the suit exudes elegance and charm. The choice of premium fabrics ensures a luxurious feel, while the contemporary cut provides a flattering silhouette. Elevate your wedding day look with the 2024 Elegant Peak Lapel Wedding Suit, a perfect blend of classic aesthetics and contemporary flair. Thanks for watching, Please check out the website for more details.
https://www.clemuniverse.com/shop
This video shows you the best way to trim/cut/split M4V files. Just follow this video to shorten your M4V videos with no quality loss! With this program, you can also convert, merge, and do more with your M4V files. Check more details and software download link at: https://www.videoconverterfactory.com/tips/trim-m4v-file.html