ぎふ民間救急は2011年岐阜に創業しました。移送した距離は地球13周分を越え、一度の最長距離は3000キロを越えます。医師や看護師と世界中へ移送を行います。 https://gftaxi.com https://gifufukushitaxi.blog.fc2.com/ Gifu Private Emergency was founded in Gifu in 2011. The distance transported exceeds 13 times the earth, and the longest distance at one time exceeds 3000 km. We transport patients around the world with doctors and nurses. Japanese, patient, transfer, 日本的特别私人紧急转移,
ぎふ民間救急は2011年岐阜に創業しました。移送した距離は地球13周分を越え、一度の最長距離は3000キロを越えます。医師や看護師と世界中へ移送を行います。 Gifu Private Emergency was founded in Gifu in 2011. The distance transported exceeds 13 times the earth, and the longest distance at one time exceeds 3000 km. We transport patients around the world with doctors and nurses. Japanese, patient, transfer, 日本的特别私人紧急转移, https://gftaxi.com
ぎふ民間救急は2011年岐阜に創業しました。移送した距離は地球13周分を越え、一度の最長距離は3000キロを越えます。医師や看護師と世界中へ移送を行います。
Gifu Private Emergency was founded in Gifu in 2011. The distance transported exceeds 13 times the earth, and the longest distance at one time exceeds 3000 km. We transport patients around the world with doctors and nurses. Japanese, patient, transfer, 日本的特别私人紧急转移, https://gftaxi.com
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ぎふ民間救急は2011年岐阜に創業しました。移送した距離は地球13周分を越え、一度の最長距離は3000キロを越えます。医師や看護師と世界中へ移送を行います。 Gifu Private Emergency was founded in Gifu in 2011. The distance transported exceeds 13 times the earth, and the longest distance at one time exceeds 3000 km. We transport patients around the world with doctors and nurses. Japanese, patient, transfer, 日本的特别私人紧急转移, https://gftaxi.com
ぎふ民間救急は2011年岐阜に創業しました。移送した距離は地球13周分を越え、一度の最長距離は3000キロを越えます。医師や看護師と世界中へ移送を行います。 Gifu Private Emergency was founded in Gifu in 2011. The distance transported exceeds 13 times the earth, and the longest distance at one time exceeds 3000 km. We transport patients around the world with doctors and nurses. Japanese, patient, transfer, 日本的特别私人紧急转移, https://gftaxi.com
ぎふ民間救急は2011年岐阜に創業しました。移送した距離は地球13周分を越え、一度の最長距離は3000キロを越えます。医師や看護師と世界中へ移送を行います。 Gifu Private Emergency was founded in Gifu in 2011. The distance transported exceeds 13 times the earth, and the longest distance at one time exceeds 3000 km. We transport patients around the world with doctors and nurses. Japanese, patient, transfer, 日本的特别私人紧急转移, https://gftaxi.com
ぎふ民間救急は2011年岐阜に創業しました。移送した距離は地球13周分を越え、一度の最長距離は3000キロを越えます。医師や看護師と世界中へ移送を行います。 Gifu Private Emergency was founded in Gifu in 2011. The distance transported exceeds 13 times the earth, and the longest distance at one time exceeds 3000 km. We transport patients around the world with doctors and nurses. Japanese, patient, transfer, 日本的特别私人紧急转移, https://gftaxi.com
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A style that immediately anchors with the client 100%. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Richard Blank: Because I'm letting you know that I'm vulnerable. I'm showing with you three or four things that I do it my call center by playing pinball with the agents by moving from Philadelphia to Costa Rica by once again talking about walkabouts and in excess and stuff. At least I'm showing some major interest.
And you're amazing country. Yeah. And so, um, these are the sort of soft skills that could be a me too technique that someone could. I, I chose three different things. Travel, music and games and business. And so one of 'em had to hit, I could talk about food if you want . You're not gonna do shrimps on the barbie.
Yeah, I could have done that one, but everyone does that one. But, um, yeah, and I, I, I try to be non-threatening. I don't do this on every call. I mean, once again, someone says, who are you? Well, that's when we used the buffer boomerang technique. Not saying Aaron's tone was negative. But sometimes they are. And so what I like to do is do the name draw, let 'em know it's an excellent question.
Repeat the question for active listening, and send it positive. And you know what my favorite part was before I was transferred to Christina? The fact that I was just about to get transferred. I stopped there and stop, stop, stop. And I'm getting transferred. I could have killed the call, but I said, stop. I gotta let you know.
That I'm gonna compliment you, . You
Christina Canters: gotta be feeling me. Oh, I love that. Yes, yes, of course you do. It's a positive
Richard Blank: escalation. Some people get paid on that at call centers and other companies, but it's really, so how about this one, Christina? Imagine if, if hypothetically, Aaron transferred me to the mail room.
And then I got transferred over into it, and then I got transferred over here and there. I write everybody's name down. So even though I spoke about Aaron, imagine if I mentioned two or three people. You'd be like, who are you? You got passed around. My company, no one speaks to Matt in the, in the mail room.
I go, he's like the nicest guy I ever met. Don't tell me that. That immediately anchors. With the client, hundred percent. It's yours. Hundred percent. It's yours to lose,
Christina Canters: and if the person doesn't say their name, I'm assuming you ask for their name.
Richard Blank: They don't need to. I just need to say my name. And I have to let them know and if I'm about to transfer them and they still don't wanna gimme the name, err.
Put out your nails. Well, good for you. Why don't you have a nice lunch? Relax a little bit. You should be a little sweeter on the phone. But let me put to you this way, you know perfectly wont. When I get transferred to you, I'm going to get their name cuz I'm gonna compliment Mr. Or Mrs. Bidder. And then when I call you company back, I'm be like, how you
Christina Canters: doing Buddy
And they're gonna be, how did you get my name? You know, I was gonna get your.
Richard Blank: You remember me, and then they love me to death. I, I, I get them. The shed is skin a little bit. Once someone gets complacent, especially is the first impression of a company that's terrible. They should be bells and whistles, trumpets, red carpets, guns a blazing.
And so maybe it's just to remind them that they need to sell that sizzle and to bring somebody in appropriate. So you can meet in the middle and start strong. That's, that's just my thought. Hm.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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You're looking to gain 30 seconds for a pass to pitch a sale. Stand Out Get Noticed podcast guest Richard Blank Costa Rica's Call Center.[The C Method podcast Episode 283]
Christina Canters: So, Richard, can we take a step back? You mentioned earlier that when you say, when you're wanting to gauge someone, so when we bring it right back, you know, let's say like we're for someone who's in the workplace, they're working with a team, or maybe they're speaking to a, a high level manager, um, or a client, let's say yes.
What, why? Why are these techniques useful in terms of gauging? So what are we actually gauging with the other person and how does that then benefit us or benefit the relationship?
Richard Blank: Fantastic. Christina, you're really gaging positive or negative reinforcements, and since if it's someone you've known for a long time, you know if he gets you, but if it's someone you don't know and you can't see them, I don't know if you're nodding, taking notes or with me.
And so a lot of the times in the beginning, it's a very delicate area. To where you should listen twice and you speak. There's a very good time by asking open-ended questions that people will tell you what they're looking for. So you could have been way off. And also there's an attention span. And so I believe by doing specific name drops, it's more towards transitional sentencing or tie downs, and every sentence has personal pronouns like a your or an R.
So these are trigger words. Every sentence where I can just bring you in, bring you in, and then knock it in for the close. And so, um, I always believe in military alphabet because there's a lot of the times things are misspelled or mispronounced, and the last thing you want is an email bouncing back.
And these individuals, it's very time sensitive. So if you think that you're getting 10 minutes, you're, you're sadly mistaken, my friend. You're looking to gain 30 seconds for a pass to pitch. And you're not pitching for 10 minutes, you're doing ten one minute pitches like a boxer and around, because this is like, when we're nothing, things
Christina Canters: can adjust.
Yeah. So this is like when, so, so let's say we're having a phone call with someone and I mean, this could even be face to face right? As well. Yes. So, so, so what I'm hearing is that, um, we have a very short amount of time to influence. On the phone or face to face. So we need to be constantly keeping an ear out and gauging what their reaction is to us so that we can keep adapting.
Our style of communication is
Richard Blank: that, but my friend, we're not looking to do a cold call close every time you and I, for an example, we had to communicate multiple times because of scheduling conflicts. It wasn't anything bad, but life happens and you and I were professional. We communicated in real. And we are extremely flexible for convenience, and I think that was wonderful prior to jumping on this podcast today.
And that's not even a sale. It's just because you and I wanna work together and have an episode together. But I, I think if people are able to gauge boundaries, and maybe somebody would like to review your credentials before a contract, or maybe what you and I could have done today is move forward three or four paces and then tomorrow.
We can always pick up where we left off. And how about this one? Unless there is a major sense of urgency, give somebody the luxury of time, allow them the ponder, sleep on it, write a draft, and maybe not send it because the next day you might even make more progress that way. Then you would if you felt like you needed to force somebody's.
on a previous conversation. And so, um, I, I always believe that if you start something, it could always grow and you should never compare it to stuff you've done in the past. And each, each individual, it's almost like a riddle. And you know, how about this? I'd rather collect a million dimes than just gimme $100 bill.
And so things can be chipped. Masterpieces can be molded and worked on. And some of your best relationships, and you know this well, have been over a decade and these things are five minute conversations, the two hour lunches, and that's the way I look at an individual. You, you and I, my friend, don't know what's happening outside the office.
There might be something distracting them or influencing their decision, so give them the benefit of the doubt. Give them two or three different types of shoes to fit in. And then you'll know how to walk with them. Christine? Yeah.
Christina Canters: Do you have an example, Richard, of like a personal example of where you had to chip away at, you know, you know, collect the dimes as you say, in order to get that final end result that you wanted?
Richard Blank: Sure, and I was actually able to give myself major momentum in the beginning. Two things I did. When I like to prospect companies, I use my anonymity to my advantage. Not for the whole call, cuz that's shady, but my first impression is not to ask for your boss or to, you know, trip up on my intro. Usually I like to do a company name spike and I'll ask how the company is doing, so at least it sounds like a mystery shopper.
I've been there before and it really reduces any sort of defense from a gatekeeper or a filter.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
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ぎふ民間救急は2011年岐阜に創業しました。移送した距離は地球13周分を越え、一度の最長距離は3000キロを越えます。医師や看護師と世界中へ移送を行います。 Gifu Private Emergency was founded in Gifu in 2011. The distance transported exceeds 13 times the earth, and the longest distance at one time exceeds 3000 km. We transport patients around the world with doctors and nurses. Japanese, patient, transfer, 日本的特别私人紧急转移, https://gftaxi.com
Buffer Boomerang Technique explained on the TrulyYourVA with Janis podcast. Special guest Richard Blank Costa Rica's Call Center.
Janis Melillo: K. Another question, and I'm not sure what this is, I'm very intrigued by it, and I have to tell you about four or five times I went to go on Google just to search this term, but I'm like, I, I wanted to save that suspense for this question. Yes. Tell me more about the famous buffering boomerang
Richard Blank: technique.
The buffer boomerang technique? Mm-hmm. , I like it. It's really more of conflict management because somebody may ask you a question with a very negative tone. In fact, I'll show you the image. There's my famous buffer boomerang technique, so somebody might ask you a question with a negative tone. What I like to do is buffer the negative tone.
I like to do a name. Bring it around by saying, that's an excellent question. Repeating the question to show active listening and then sending it back as a plus two. So for an example, let's say I'm prospecting your company. I'm calling truly your va, and somebody says, What is your name? I go, Ah. Janice, I'm so glad that you asked that question.
Once again, my name is Richard Blank, and so you can almost reset the tone on something like that. People will be asking you questions and so I think instead of just answering it as a, you know, a toe to toe's office answering a question cuz you're in trouble. Sometimes you need to buffer the tone, smooth that out a bit, show the active listening and send it back.
And so a lot of the times people will also be doing desert pitching or they'll just be going through a list of the services that they have. I, I think people need to pause every now and again for rest and for drink. In a desert, you need an oasis. And there's also times for positive and negative reinforcement.
And when you find a certain area that you like, you take it from a horizontal to a vertical. And then you start stacking open-ended questions. These like your virtual assistants, they need to show empathy on the phone and a lot of active listening. I believe that using names are very important. You should do that during tie down or pin down or clarification questions, and then amongst the conversation, using the pronouns of your and are to keep their attention in every 32nd.
Two minute intervals. And so buffer Boomerang is really just one of many techniques just to show active listening, so you're not just reacting, you're almost in mode of acting because of listening and adjusting your conversation accordingly. So the most frustrating thing is repeating. And so as long as that you once again, understand where that person is coming from, it could lower temperatures, bring back a speed and give you a little bit more control on a call.
Janis Melillo: I love that because Richard, I think there is such a difference from hearing to listening. So you take an active engagement, for instance, obviously we're on Zoom, we're streaming live through, uh, through my Facebook page and people can hear it, but are they listening?
Richard Blank: Most of the time though.
Janis Melillo: Yes, I, I, I agree.
I agree. Objections right there. There's a lot of distractions and I think in, in our, like I said, in the digital world today, you know, there's, for instance, news notifications. I've had to turn off all my news notifications as much as possible because it's distracting. Because when I'm working for a client, as I'm sure you are, because I think we have the same, uh, work ethic, I have to tune, I turn, tune all that stuff out because that is a distraction and it's only human nature to, you know, look down.
Oh, you know, there's some other news alert. Turn off the distractions. Cause I think that's a lot of outside clutter. We don't need clutter when we're focusing on the task at hand.
Richard Blank: We may not have the luxury of that sort of controlled environment in our offices Right now, there's no distractions. But if you and I were somewhere having lunch and there's a lot of noise, we still might need to find that focus.
So that's why I mentioned 30 seconds to two minutes. And I also believe, once again, when you are, um, engaged with the individual by having checkpoints either repeating what you say, confirming what you say, thumbing up what you say, moving on on what you say, because it would be foolish of me to be three or four points down or thinking of that.
We haven't even confirmed the one that we are on right now. Mm-hmm. . So people need to slow down a bit. And I think what's very important for me as well, and it can almost set the pace as a positive escalation, if there are individuals that assist you prior to being transferred or just anybody along the way, they should be mentioned verbally and in writing.
So let's just say hypothetically I'm calling a company back. This individual answering the phone will thank me for that compliment. Give me more company information, company culture, and would love to transfer the call. So it's almost like the philosophy of wwe, Janice. Well, we're just trying to reduce any sort of resistance.
Go with the current. Mm-hmm. , let the wind be in your sales. And so when you're trying to force a fit, you're trying to shove in your point, you're stepping on someone's toes, you're interrupting. We're not dancing well. And I think there's a very good place. Where through deductive reasoning, letting the person talk and then choosing.
What is the area of focus and possibly getting back to what you need to later in the conversa? Your conversation may be prolonged, but it's also a quality call, and I'm not saying we're repeating anything. What we're possibly doing, Dennis is expanding on certain topics where I couldn't get it before. I love meeting minute.
Because when someone concludes a conversation, if they can send an email back on all the points that they talked about, a, they're accountable for it. It's dated, so someone can't say they forgot about it. And it's an excellent point that where you pick up, where you left off, you start going through the, the checkpoint and delegating.
Who has a responsibility, if these are just first time relationships, we need to create certain boundaries and parameters and protocols because your way of working may be different from mine. And so as long as there's no surprises prior, and we can adjust that accordingly, it should flow exceptionally well.
Janis Melillo: Right. So the next question that I wanna ask you,
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
In a now all consuming digital world, Virtual Assistant's are in such high demand. From choosing which social media platforms such as Facebook, Instagram, LinkedIn, Clubhouse and many others; knowing how to hire a VA is just as important as to which social media outlet you should use. Did you know that hiring a VA will actually save you money? Janis Melillo is a Virtual Assistant, Business Coach, Ghostwriter, Author, Publisher, Speaker, Podcast Co-Host.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/kJus0bLJBCI
https://youtu.be/CeaeZlgcA_Q
https://youtu.be/WyBcKPONXhw
https://youtu.be/SeXAlO8kQR0
https://youtu.be/x9uYZb_c4VI
https://youtu.be/tGyk9vWbgUc
https://youtu.be/JonGMOF7xB4
https://www.podchaser.com/podcasts/trulyyourva-with-janis-4667344/episodes/this-is-not-your-usual-call-ce-143296088
https://www.youtube.com/watch?v=vyv7cqXIykc
https://rumble.com/v1als7a-this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-.html
https://www.bitchute.com/video/fhZZj4h2ALw7/
https://anchor.fm/janis-melillo/episodes/This-Is-Not-Your-Usual-Call-Center---CEO-Richard-Blanks-Approach-to-Business---06-30-22-e1klioj
https://www.trulyyourvawithjanis.com/this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-063022/
https://fb.watch/gSeXAmSk5J/
on the TrulyYourVA with Janis podcast. Special guest Richard Blank Costa Rica's Call Center.
Janis Melillo: K. Another question, and I'm not sure what this is, I'm very intrigued by it, and I have to tell you about four or five times I went to go on Google just to search this term, but I'm like, I, I wanted to save that suspense for this question. Yes. Tell me more about the famous buffering boomerang
Richard Blank: technique.
The buffer boomerang technique? Mm-hmm. , I like it. It's really more of conflict management because somebody may ask you a question with a very negative tone. In fact, I'll show you the image. There's my famous buffer boomerang technique, so somebody might ask you a question with a negative tone. What I like to do is buffer the negative tone.
I like to do a name. Bring it around by saying, that's an excellent question. Repeating the question to show active listening and then sending it back as a plus two. So for an example, let's say I'm prospecting your company. I'm calling truly your va, and somebody says, What is your name? I go, Ah. Janice, I'm so glad that you asked that question.
Once again, my name is Richard Blank, and so you can almost reset the tone on something like that. People will be asking you questions and so I think instead of just answering it as a, you know, a toe to toe's office answering a question cuz you're in trouble. Sometimes you need to buffer the tone, smooth that out a bit, show the active listening and send it back.
And so a lot of the times people will also be doing desert pitching or they'll just be going through a list of the services that they have. I, I think people need to pause every now and again for rest and for drink. In a desert, you need an oasis. And there's also times for positive and negative reinforcement.
And when you find a certain area that you like, you take it from a horizontal to a vertical. And then you start stacking open-ended questions. These like your virtual assistants, they need to show empathy on the phone and a lot of active listening. I believe that using names are very important. You should do that during tie down or pin down or clarification questions, and then amongst the conversation, using the pronouns of your and are to keep their attention in every 32nd.
Two minute intervals. And so buffer Boomerang is really just one of many techniques just to show active listening, so you're not just reacting, you're almost in mode of acting because of listening and adjusting your conversation accordingly. So the most frustrating thing is repeating. And so as long as that you once again, understand where that person is coming from, it could lower temperatures, bring back a speed and give you a little bit more control on a call.
Janis Melillo: I love that because Richard, I think there is such a difference from hearing to listening. So you take an active engagement, for instance, obviously we're on Zoom, we're streaming live through, uh, through my Facebook page and people can hear it, but are they listening?
Richard Blank: Most of the time though.
Janis Melillo: Yes, I, I, I agree.
I agree. Objections right there. There's a lot of distractions and I think in, in our, like I said, in the digital world today, you know, there's, for instance, news notifications. I've had to turn off all my news notifications as much as possible because it's distracting. Because when I'm working for a client, as I'm sure you are, because I think we have the same, uh, work ethic, I have to tune, I turn, tune all that stuff out because that is a distraction and it's only human nature to, you know, look down.
Oh, you know, there's some other news alert. Turn off the distractions. Cause I think that's a lot of outside clutter. We don't need clutter when we're focusing on the task at hand.
Richard Blank: We may not have the luxury of that sort of controlled environment in our offices Right now, there's no distractions. But if you and I were somewhere having lunch and there's a lot of noise, we still might need to find that focus.
So that's why I mentioned 30 seconds to two minutes. And I also believe, once again, when you are, um, engaged with the individual by having checkpoints either repeating what you say, confirming what you say, thumbing up what you say, moving on on what you say, because it would be foolish of me to be three or four points down or thinking of that.
We haven't even confirmed the one that we are on right now. Mm-hmm. . So people need to slow down a bit. And I think what's very important for me as well, and it can almost set the pace as a positive escalation, if there are individuals that assist you prior to being transferred or just anybody along the way, they should be mentioned verbally and in writing.
So let's just say hypothetically I'm calling a company back. This individual answering the phone will thank me for that compliment. Give me more company information, company culture, and would love to transfer the call. So it's almost like the philosophy of wwe, Janice. Well, we're just trying to reduce any sort of resistance.
Go with the current. Mm-hmm. , let the wind be in your sales. And so when you're trying to force a fit, you're trying to shove in your point, you're stepping on someone's toes, you're interrupting. We're not dancing well. And I think there's a very good place. Where through deductive reasoning, letting the person talk and then choosing.
What is the area of focus and possibly getting back to what you need to later in the conversa? Your conversation may be prolonged, but it's also a quality call, and I'm not saying we're repeating anything. What we're possibly doing, Dennis is expanding on certain topics where I couldn't get it before. I love meeting minute.
Because when someone concludes a conversation, if they can send an email back on all the points that they talked about, a, they're accountable for it. It's dated, so someone can't say they forgot about it. And it's an excellent point that where you pick up, where you left off, you start going through the, the checkpoint and delegating.
Who has a responsibility, if these are just first time relationships, we need to create certain boundaries and parameters and protocols because your way of working may be different from mine. And so as long as there's no surprises prior, and we can adjust that accordingly, it should flow exceptionally well.
Janis Melillo: Right. So the next question that I wanna ask you,
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
In a now all consuming digital world, Virtual Assistant's are in such high demand. From choosing which social media platforms such as Facebook, Instagram, LinkedIn, Clubhouse and many others; knowing how to hire a VA is just as important as to which social media outlet you should use. Did you know that hiring a VA will actually save you money? Janis Melillo is a Virtual Assistant, Business Coach, Ghostwriter, Author, Publisher, Speaker, Podcast Co-Host.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/kJus0bLJBCI
https://youtu.be/CeaeZlgcA_Q
https://youtu.be/WyBcKPONXhw
https://youtu.be/SeXAlO8kQR0
https://youtu.be/x9uYZb_c4VI
https://youtu.be/tGyk9vWbgUc
https://youtu.be/JonGMOF7xB4
https://www.podchaser.com/podcasts/trulyyourva-with-janis-4667344/episodes/this-is-not-your-usual-call-ce-143296088
https://www.youtube.com/watch?v=vyv7cqXIykc
https://rumble.com/v1als7a-this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-.html
https://www.bitchute.com/video/fhZZj4h2ALw7/
https://anchor.fm/janis-melillo/episodes/This-Is-Not-Your-Usual-Call-Center---CEO-Richard-Blanks-Approach-to-Business---06-30-22-e1klioj
https://www.trulyyourvawithjanis.com/this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-063022/
https://fb.watch/gSeXAmSk5J/
Custom made Richard from Philadelphia making it happen. Long shot sort of attitude. TrulyYourVA with Janis podcast guest Richard Blank Costa Rica's Call Center.
Richard Blank: And I understand what it's like to be able to start a company
Janis Melillo: and, and that's exciting, I would think from the client's perspective that hires you, that you, as you mentioned, you know, you started building that foundation and, you know, it was a lot of hard work and, you know, saving and all of that. So it's not like you.
Took something over you took it under your wing wing to learn the business inside out. And that's why through all of that hard work, you have been that successful.
Richard Blank: Clients love that mom and pop. Custom made Richard from Philadelphia making it happen. Long shot sort of attitude. They, they like that sort of grit.
But then again, a lot of people that contact me are looking for our infrastructure. They might be working out of a smaller office or might not have a predictive dialer or server room or an IT support. Mm-hmm. or you know, a QA department or even myself. That's excellent. With script writing, rebuttals and role play.
So it's okay if someone's doing a pilot campaign or even a plug and play. As long as the metrics are there and there's realistic expectations, I'm really open minded for everything. But I guess really what the selling point is because you can compare apples. You and I really have passion for what we do, and it's very sincere, and I think when people hear this, it's, it's not sailing.
What we're really doing is it's not even convincing. All we're doing is just sharing how we love what we do and the fidelity behind it, and as long as I'm able to convey my story and my structure, I'm pretty much able to convert most of the calls that come in.
Janis Melillo: That is so true because I think I may have shared with you on one of our calls, You know, I, as you know, I run three podcasts, this mm-hmm.
this being one of them. And I, and I manage all three of them. And some people may think that crazy, but the bottom line is I have grown my VA business organically because I've wa of what I do, I love what I do, I have a passion for it. And that goes a long way. Like I am not. I would say I am not an expert.
However, I am an expert in what I know.
Richard Blank: I think you and I are givers. I think we like to share information first prior to any sort of contract. It's, it's not like trying a free piece of sesame chicken. You're actually giving a half a pie , and if someone wants, they can buy the second half of the pie. But, uh, I like doing things like that.
It really gives the clients a chance to get to know us, to read a lot about us. And so instead of repeating the same hours worth of descriptions, they. Through their own convenience, find out certain areas of questions they'd like to ask me. So it really saves you and I a ton of time by sharing these thoughts with people prior to any sort of phone call or contact,
Janis Melillo: right?
Because it to me, you know, we know obviously do, do, do at a click of a button. You know, stuff travels around the world and that really is wonderful. However, if you have that, really that genuine personal connection, That makes it that connection so much better. Like who wouldn't want to, for instance, contact you to find out more about what you do and how you operate?
I mean, that's fantastic, right? And who wouldn't want to hire me to be their va? Because I think when you take on a client, for instance, you are a representative of that. Sure. I take that very seriously. I, I'm, when a client hires me, I am a representative. Even though I'm working remotely, I am a representative of that person.
And that's something that I handle with kit gloves, as I'm sure that you do. Now I have a really, uh, another question and. Not sure what this is. I'm very intrigued.
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
In a now all consuming digital world, Virtual Assistant's are in such high demand. From choosing which social media platforms such as Facebook, Instagram, LinkedIn, Clubhouse and many others; knowing how to hire a VA is just as important as to which social media outlet you should use. Did you know that hiring a VA will actually save you money? Janis Melillo is a Virtual Assistant, Business Coach, Ghostwriter, Author, Publisher, Speaker, Podcast Co-Host.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/kJus0bLJBCI
https://youtu.be/CeaeZlgcA_Q
https://youtu.be/WyBcKPONXhw
https://youtu.be/SeXAlO8kQR0
https://youtu.be/x9uYZb_c4VI
https://youtu.be/tGyk9vWbgUc
https://www.podchaser.com/podcasts/trulyyourva-with-janis-4667344/episodes/this-is-not-your-usual-call-ce-143296088
https://www.youtube.com/watch?v=vyv7cqXIykc
https://rumble.com/v1als7a-this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-.html
https://www.bitchute.com/video/fhZZj4h2ALw7/
https://anchor.fm/janis-melillo/episodes/This-Is-Not-Your-Usual-Call-Center---CEO-Richard-Blanks-Approach-to-Business---06-30-22-e1klioj
https://www.trulyyourvawithjanis.com/this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-063022/
https://fb.watch/gSeXAmSk5J/
ぎふ民間救急は2011年岐阜に創業しました。移送した距離は地球13周分を越え、一度の最長距離は3000キロを越えます。医師や看護師と世界中へ移送を行います。 Gifu Private Emergency was founded in Gifu in 2011. The distance transported exceeds 13 times the earth, and the longest distance at one time exceeds 3000 km. We transport patients around the world with doctors and nurses. Japanese, patient, transfer, 日本的特别私人紧急转移, https://gftaxi.com
ぎふ民間救急は2011年岐阜に創業しました。移送した距離は地球13周分を越え、一度の最長距離は3000キロを越えます。医師や看護師と世界中へ移送を行います。 Gifu Private Emergency was founded in Gifu in 2011. The distance transported exceeds 13 times the earth, and the longest distance at one time exceeds 3000 km. We transport patients around the world with doctors and nurses. Japanese, patient, transfer, 日本的特别私人紧急转移, https://gftaxi.com
Louisiana Country Boy: Can you please if it's okay, and again, just tell the people about the other side of Richard I, not the personal side, not the business side of Richard, the business side of Richard. I mean, I mean, you ain't got to now. You ain't got to you. You know, you tell me. I, Well,
Richard Blank: it's my pleasure. I, you know, I'm a CEO of a, of a bilingual call center in Costa Rica.
These agents here make outbound appointment setting and lead generation. They also take inbound customer support and non-voice support. We do not call you at dinner cuz if I do, you're never gonna, you're never gonna talk to me again. And we're very selective of the campaigns that come in here cuz this is a very strict Catholic country.
I wanna make sure that the agents can go home and tell their parents what they do for a living. I prefer to bring in people that sometimes do not have call center experience because they could be bringing in bad habits or be a. I prefer somebody that is bilingual and has these skills where I can mold them.
It's very easy to teach 'em a CRM and and phone system, but you know, if they're coachable, if as you say, they have the grit and desire, it's my pleasure to find ways to delegate in order to promote them. It's very important for me as well to give positive reinforcement to the. I do it through quality assurance.
We listen to their recordings and I can grade them on certain metrics and I just don't grade on the simple stuff. You and I talk about bedside manner and certain soft skills diplomacy, since English is their second language. Donnie, I really focus on the FSOs so I can expand their vocabulary with similes.
So instead of saying words like help, they'll use assist guide or lend a hand, Little things like that. And let's say we're even making outbound prospecting. A lot of people are concerned about gatekeepers and filters. To me, I think they're the greatest people. We like to do positive escalations. So where if I speak to somebody and then I get transferred to you, I will say verbally how amazing this individual was.
And also do certain things in writing. If you get that at a call center, you can get money and prizes for it. That's how they get bonuses out. Wow. But if you call certain businesses, churches, schools, organizations, or even friends and family, And you mention others, you give the gift of a positive escalation.
They're gonna be happy that you call back. They'll give you information on how to close a deal or a company culture, right? And so instead of just going in there and trying to sell Donnie a 1995 book, it's very important for us to build rapport, to do a little bit more due diligence on your LinkedIn profile, on your podcast episodes, or your website.
So if I have to leave you a voice, or an email, I can custom make it. Mm. And that's only going to separate us from thousands of people that are knocking on your door trying to get sales. Now, not every time we make a call, we get a sale, right? But I increase our percentages by being on the phone longer, by asking more questions and knowing more people in your organization that I can refer to, that added momentum in my sales.
So it's not like what you see in the movie. We're not the Wolf of Wall Street, Glen Gary, Glen Ross Boer, and there are a lot of call centers that do that. I could personally do that if I wanted to, but I once again have chosen a certain environment where the profiled agent is something that not only the client could be comfortable with, but the agent would feel comfortable making those calls.
And so owning a company, if I try to force a fit, someone may not come back. They might. And you're only as good as the foundation that you have. That's it. And so it's, it's extremely important just to have that sort of sweet spot and balance for the client and for the agent. So it meshes in that it works because as I say before, if nobody shows up at your Chucky cheese birthday party, You have no friends,
Yeah. I'm just not gonna break you. So as a business owner, I'm constantly looking for ways for you to master levels and to crack some codes and to get better. But I, I, I just can't, You let you become complacent and, and, um, Monotonous and, and board on the phone where you just go through the motions.
That's, that's, as I say, you become plastic. Yes. Yes. And there's nothing that's, uh, raw about you anymore. And, and that's a shame when people get into that sort of trap.
Louisiana Country Boy: Most definitely. You know, and what I, what I hear originally I'll say this, is that you're not building a, a company. You have built a culture.
Mm-hmm. . Um, and that's, that's, you know, and that's a lot of people. It's, it's, that's how you can call it. , that, that's how people can say CC is home. It it because you built a culture. You, you, you. They're not just employees. They're not just people that work here. This is like a family and these are people that you know sometimes and, and I, you know, just doing what I do and learning that and, and working for others.
Some places you can work and it's just a job. Some places you can be and it's, and it's a home because you feel. Not excluded. Not like, Oh, well this is just a person over there that just does this over here. But they are, you look at them and everything that you've said and just talking to you. These are, these are what we forget to call people, humans.
I
Richard Blank: take stuff further. You remember our favorite class in school was recess. I have a gamification culture here. I collect pinball machines and juke boxes and Oh wow. machines. I have a neutral environment, Donny, where people can go down and meet agents from other departments, let off steam recharge batteries.
Hang out with me. Because if you're having a cigarette outside or on your phone on Instagram, you're by yourself. Right. But this is a very social environment and these games are older than they are . It's so important that they, That they have fun. Yes. And that there is a work life balance that's essential.
Louisiana Country Boy: Yeah. And that's great. That's great. Cause you know, and, and I know, fortunately for me, that makes you want to get up and go because you're looking, you're excited to get there. Like, man, I can't wait to get there. Um, I hear so today and, and, you know, in so many different places how people just be like, uh, gotta go.
Because it's, for me, when they say that, it's because of the culture. There hasn't been a, a, a positive culture. There's no positive. Feedback there. There's nothing positive and, and they're not a part of it. They're just an employee. When, when you change that whole scope around, oh man, you have you, you have done it, you, you have, you have put your hands on the crystal ball again.
You have made people understand like, we are in this, this ain't just me. You know what you just said. There's not a lot of places that genuine. I can go with the CEO and, and you know, he's right there and we can have a conversation. And it's not like, Oh dad, you know, what is
Richard Blank: work? Right? And a lot of the times, my friends, something outside of the office could be affecting their performance here.
They're not robots, they're not expendable numbers as you were talking earlier where people aren't even known at an office. And so, um, I have to take that into consideration because sometimes people have moments. Yes, but my favorite is when they bring their family along, a wife or a husband or their mother or father.
And I'll go downstairs and they have to pull me away cuz I'm gonna be telling them for 10 minutes how amazing their son is. And that's just a gift that keeps on giving. And I'm not just saying he's great. I'll give five examples cuz I care. Right? I know about phone calls. He makes a two year anniversary, what he did last week.
I pay attention to these small things because they claim that I, that people don. , but you and I notice these little details
Louisiana Country Boy: Yes. That, that make a difference. And that's, I'm telling you that is if, if, if, if there's any business owners out there that might not hear what we are talking about mm-hmm. , if you want to retain and grow, if you, I'm gonna say it again.
If you want to retain and grow mm-hmm. , these are the things coming from O employee and coming from a ceo. Mm. These things right here. I'm telling you, you would have the happiest people there. They would break down the door just to come work for you what you know. And that, I think that that here is why so many people decided, you know, with, Oh, I'm not going back to work.
Or when the pandemic thing, they didn't want to go back. They gonna go out and do they own thing because they felt so mistreated or they felt so de. They don't, they don't value me. I'm just, But when you, again, that's just me, You know? That's just my old family when, when it's like this and, and we are, and we can have a conversation and what you just said, those things, Well, I know anniversaries, I know birthday, I know these things and, and I can sit and talk to 'em and I can talk to their family.
When you can do that, that means that, that you have said, this is. Well,
Richard Blank: these are people as well. They don't need to sell their soul for a dollar. They have options. They don't need to go to an environment like that. But let's address something for a second here. I, I might create the greatest office environment ever, but there is a natural attrition that happens here.
Amazon's in Costa Rica, hpn, Tele, Andor. There's a hundreds of call centers. Right. So I compete especially against the big boys. So Donnell will lose somebody from time to time for scheduling conflict. If they go to the university, their boyfriend or girlfriend may work there. It might be closer to their home, or sometimes it even pays more.
There's different types of vocations here, right? But the one thing that they will not do, and you'll definitely appreciate this, they're not gonna say, Richard defaced me, insulted me, made me do the walk of shame. Yelled at me. No, no, no. That just doesn't happen. And I, I'm okay with that. As long as somebody is here and we can walk together and grow together, that's great.
I, I sometimes get a two weeks notice. Sometimes they just piece out on me. The next thing you know, I gotta call my client with a solution, which is fine, because if you can work through minor. Issues with a client, they see how you act during tough times. Yes. And how it is during good times. And so that, that just solidifies the relationships with my clients.
But I get disappointed from time to time. People I expected a little more from just disappear or they become a fading flower because this industry does, does create burnout. And in the United States, people look a certain way towards telemarketers and call center work. And for me, I was a gladia that not only survived it, but I thrived in this industry, in my own.
So go figure, . I saw the art and the speech. Yes. I saw the vocabulary and the delivery and I thought it was incredible if people were able to have that sort of conversations and convert sales site on. , there is an art to it, and as long as you practice that craft, I mean the, the earnings are, are, your potential is just limitless.
You could do very
Louisiana Country Boy: well. Hey, that is, that, that is definitely, definitely amazing. You know, I I, and again, Richard, I, I applaud you. I, I keep applauding you for just your.
My Worthless 2cents Table Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Donnie Lewis-The Louisiana Country Boy- discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
A place to freely express our thoughts and feelings where your worthless 2cents is priceless sharing our journey with each other,and always remember “Your Approval Not Needed “
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/mKnzAfDDx7k
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/xdxLRZ0K440
https://youtu.be/1USx0n2RMoQ
https://youtu.be/_nEDb7cvu_A
https://youtu.be/O2jukpEruYQ
https://youtu.be/ZgI2PGn1EDQ
https://youtu.be/7gZ1e2vgLKg
https://open.spotify.com/episode/6g8yr6ltjMRm2HZlL5NoFf
https://www.spreaker.com/user/14867186/my-worthless-2cents-table-is-with-richar
Mastering Spanish before moving to Costa Rica. Table Talk My Worthless 2 Cents guest Richard Blank
Louisiana Country Boy: If you don't, if you don't want to go in the deep, So I mean, actually, how was it, you know, making the transition? Was it, was it difficult for you? I mean, you know, I don't like to ask questions, but I don't know. I mean, was it, was it a difficult thing or did you go like, you know what, I feel comfortable with what I'm about to do.
I'm about to make this step and this is, I'm led to do this and, and this is at peace. That's it. You were just at peace with your decision. Um, and never thought about turning.
Richard Blank: I was taking it a day at a time. It was only supposed to last two months. So being here 22 years is really a godsend. But let, let's look at it a couple different ways logically.
The first thing is I, I mastered Spanish before coming to Costa Rica, so that transition was very easy for me. I could James Bond it all day long. Yeah. Secondly, I knew that I was a guest in this country, so I wasn't the loud foreigner. I wasn't expecting certain things, and I had a lot of. Keeping an open-mindedness for a new culture and tradition.
That made it easy for me because a lot of things that you hold dear in Louisiana and Philadelphia don't mean anything here, So you don't have that home court advantage. You need to show who you are and that essence and, and also, I wasn't looking for trouble. I wasn't licking my thumb and counting dollars on the side of the.
Right. I wasn't being insulting to taxi drivers of the locals. I wasn't throwing trash on the ground or being rude. So there wasn't no sort of violence, right. Or any sort of aggression. Or, or pressure naturally I stand out. I'm a, you know, we call me a Blanco, I'm an extra arrow. I look like I'm from the United States, no matter how and, and I never really volunteer my Spanish initially, depending on the situation.
Cuz I just wanna see the good faith, right? And I let them assume that I don't speak Spanish, so at least I use that to my advantage. You have to do certain things strategically, right? I don't keep the earbuds in. I'm looking around the street. I'm not paranoid. Uh, you know, I'm astute. I'm looking around.
This is not a game. I'm 3000 miles away from you and my mother, and so I, I need to take this seriously. Right? And so I was really kinda like, if you're getting through the desert, I could look in the direction of where I was going, but if you're not looking at your feet, you could sprain an ankle. You're dead.
And so I was really taking it a day at a time just to make sure I was getting positive reinforc. Acclimating Well, cost of living was good, so there wasn't pressure there earning very good money, and so my friend, a lot of things just kind of fell into place to make it easier. Now, I'm, I'm telling you the end result of it.
Trust me, there are certain times where, you know, I needed to really use my resources here to make my life comfortable. There's certain things you can do. There are local people that will assist you cut a certain line if you know somebody or get things done quicker. You know, there's a lot of red tape here with the government.
So if you have accountants and attorneys, your life can be a lot easier too, and I prefer that. And, um, but I, I guess I just didn't want the United States rat race. I could have done it, but I didn't want it. Right. And so at 27 years old, I put up the white flag and said, You can have. Let me just see if I could do something else, and fortunately, This paid off and I just didn't know.
But that's what makes life exciting. That's it. Who wants to have things planned out like school or camp? You, you really wanna have a zig and a zza every now and again and a and a mix up because it keeps it exciting. And you and I were talking earlier, it's not really about what happens to you, it's how you react to what happens to you.
And the more that even though things could. difficult. Mm-hmm. , when I can look back at it and realize that I handled myself in a certain way with good faith, yes, and with good intentions. My good friend, I can live with myself. And those are the sort of personal. Positive reinforcements that let me know that I was doing the right thing and to keep doing.
It's not for everybody. And trust me, Costa Rica is gorgeous. I don't iberia, I'm not gonna stay there for 22 years. So, um, but it's nice. It's a good cocktail. Story to tell people and and a lot of my friends from Philadelphia, when they see me and they've done exceptionally well, they've all said, Richard, I wish I tried my own adventure.
Not specifically mine, right? But all of them had something in them that they always want at least test or try before the kids, the career, the mortgage, the pressures, right? Just to take a bite outta life just to see what it tastes like. And for me, I guess it was being a little selfish. I just. . I was a romantic.
I wanted to see what could happen in this beautiful hundred years that I have. Mm. And so that's why you see me so smiling. Right now. I have a luxury trade. I married the girl, my dreams, and I'm on a podcast with a
Louisiana Country Boy: mine.
You know? And you know, but I'll say it is wonderful. It is wonderful. And you did it. You, you walked out on again, I say that you, you know, you climbed. Uh, you didn't allow the things, whatever it may have been, whether it was this whole thing, you know, that's the worst one. This whole thing in between these old heels right here telling you don't, do you, You didn't listen to that.
You know, You didn't go like, Okay, well this is the box. I gotta be in this box. You didn't and may I, I, I applaud that and that's what I tell, I say to anybody, That's what you should do. Um, no, they can't be a Richard and they can't be a Louisiana country worker. We already taken. Uh, but they can be who they are.
And man, I applaud you for what you're doing and going there and, and, and staying and sticking with it. And, because I'm sure that old thing in between here again, say you need to come on back home now. You need to go on back many a times. But you said no. Mm-hmm. . Well, yes
Richard Blank: and no. You kind of live it now.
Prior to coming here, I. W besides the schooling, Imagine the sort of work I did with the Spanish outside of the classroom, with the movies and the reading and the writing and the, and the practice. So you wield your sword. You are prepared for this. Yes. And if you live it, then it's really just a natural progression.
This was my destiny, my friend. It had to be done.
Louisiana Country Boy: That is, that is, that is, You know, I, I'll say this, What you. And I tell everybody, this is what, what you should always do. You walked in purpose. On purpose. Mm-hmm. and, And people miss that. You know, some people know when you walk in purpose, on purpose, everything that's purposed for you, you get.
You walk into your destiny, that's the only way you can walk into your destiny. You have to do it in purpose. On purpose. You, you ain't gonna trip into your destiny. You ain't gonna just back bow into it. No, no, no. It requires something from us. It requires what you did and you did it. I mean, you did it. Um, and, and again, like I say, man, I, I applaud you for it.
I applaud you. I applaud you. For, for being able to just come here and, and, and, and share, like, you know, to tell the story about it. You know, this is not okay. Lemme say that. Look here, y'all, this man right here was not born in Costa Rica. Oh. I don't know. I don't know if y'all missed it. He was not born in Costa Rica.
He took the steps before he went, He said he learned Spanish. Okay. He took the, Okay. That's, that's that thing, right? He took the steps. He was walking up, parked up here. I need to do something outside the box. This is what I'm gonna do if I want to go here, then this is what? See, when you got to Costa Rica, my opinion, I don't know, You had everything in your toolbox already that you needed to fix, whatever it was.
Richard Blank: I wish you was shining brighter than I've ever done in my entire life since that first. And I never did tell a marketing before I got on the phone.
My Worthless 2cents Table Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Donnie Lewis-The Louisiana Country Boy- discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
A place to freely express our thoughts and feelings where your worthless 2cents is priceless sharing our journey with each other,and always remember “Your Approval Not Needed “
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/_nEDb7cvu_A
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/xdxLRZ0K440
https://youtu.be/1USx0n2RMoQ
https://youtu.be/O2jukpEruYQ
https://youtu.be/mKnzAfDDx7k
https://youtu.be/ZgI2PGn1EDQ
https://youtu.be/7gZ1e2vgLKg
https://open.spotify.com/episode/6g8yr6ltjMRm2HZlL5NoFf
https://www.spreaker.com/user/14867186/my-worthless-2cents-table-is-with-richar
ぎふ民間救急は2011年岐阜に創業しました。移送した距離は地球13周分を越え、一度の最長距離は3000キロを越えます。医師や看護師と世界中へ移送を行います。
Gifu Private Emergency was founded in Gifu in 2011. The distance transported exceeds 13 times the earth, and the longest distance at one time exceeds 3000 km. We transport patients around the world with doctors and nurses. Japanese, patient, transfer, 日本的特别私人紧急转移, https://gftaxi.com
INspired INsider Podcast welcomes guest Richard Blank Costa Rica's Call Center
Dr. Jeremy Weisz: What I've got. You care by every side between my eyes. Walk through the, came out better on the other side. See? Looks like a, You find the same. Right now I'm feeling like a hundred grand. You are listening to Inspired Insider with your host, Dr. Jeremy Wise. Dr. Jeremy Weiss here, founder inspired insider.com, where I talk with inspirational entrepreneurial leaders.
Dr. Jeremy Weisz: Today is no different. I have Richard blank of Costa Rica's call center. You can check it out. I'm gonna formally introduce Richard in a second. But Richard, I always like to talk about other episodes people should check out of the podcast. And because, uh, Richard is a pinball fanatic, we will definitely point out Roger Sharp.
Dr. Jeremy Weisz: Um, they call him the Babe Ruth of pinball. He called his shot in 1970. To, I guess pinball in the day was illegal and he made it legal somehow. So watch that. There was an episode on Drunk History of Roger Sharp. That's hilarious. Um, also because we're talking call centers in direct response, um, you know, I've had some direct response legends on the podcast.
Dr. Jeremy Weisz: You can check 'em out. Um, Ron Po. Peel, if anyone's heard this saying, But wait, there's more. He is an infomercial legend selling over $2 billion worth of stuff. Unfortunately, may rest in peace. He passed. But check that episode out. He was fantastic and Rick Sari as well was a great episode. Direct response.
Dr. Jeremy Weisz: He helped Santa Care toothbrush and George Foreman Grill with their infomercials and juice Man Juicer and so many other legendary companies. So check that episode out as well. This episode is brought to you by Rise 25 and it rise 25. We all businesses give to and connect to their Dream 100 relationships.
Dr. Jeremy Weisz: How do we do that? We help you run your podcast. You know, for me, Richard, the number one thing in my life is relationships. I'm always looking at ways to give to my best relationships, and I've found no better way to do that than to profile the people and companies I most admire over the past decade and have them on and shout from the rooftops what they're working on, what they're doing.
Dr. Jeremy Weisz: So if you've thought about podcasting, you should, uh, if you have questions, go to Rise 20 five.com or email. At Support Rise 20 five.com and Richard Blank is a CEO of Costa Rica's call center. His journey in the call center space is filled with a lot of twist and turns, and I know Richard, for you, when you were 27 years old, you relocated to Costa Rica and you started training employees from a larger call centers in San Jose.
Dr. Jeremy Weisz: You've shared your knowledge and trained over 10,000. Bilingual telemarketers, and I know, um, people could check out Costa Rica's call center.com, where they have a variety of services we're gonna dig into, um, like customer care, telesales, lead generation, appointment setting, and much more. And Richard, thanks for joining me.
Richard Blank: So happy to be here today. Jeremy, thank you so much for having a guest in podcast.
Dr. Jeremy Weisz: I'm excited because there's so much stuff we wanna talk about gamification of culture, um, expat moving there, some of the challenges of call centers, training, soft skills. But I wanted to start off with people of misconceptions.
Dr. Jeremy Weisz: Of call centers, right? They picture is just like a churn and burn calling people. What are some of the misconceptions that you come across in the call spanner call center space?
Richard Blank: Well, the first thing is my friend, they say that I call them during dinner, and we don't have any campaigns that do that. But, uh, it's pretty much what you've seen in Hollywood from Glen Gary, Glen Ross Boiler room, and of course the Wolf of Wall Street.
Richard Blank: You see these environments where it's fast paced aggression and they're selling stock well. Not every single environment has those sort of verticals. In fact, at my call center, most of our campaigns revolve around inbound support, outbound lead generation and appointment setting. So there's a certain level of assertiveness, not aggressiveness in regards to the campaigns that we accept in work with at the center who's not a fit.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/wxjdupp_RpA
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
Joe Killinger: you gotta create the connection past the pitch, you know, from there. Yeah. Well, um, so tell us a little bit about what you do. You've got a call center down in Costa Rica, so I'm a little jealous about, I gotta come down there and scuba dive. I swear to God it's on my bucket list. I made it to Belize.
Joe Killinger: That was great. But Costa Rica's gotta be next. But tell us about your call.
Richard Blank: Well, I've been in business for 14 years in the industry for 22. I have bilingual agents here. They're college educated and they're dedicated, so they only work on specific campaigns, and so I have a gamification culture here. Okay, So I believe in restoring old pinball machines, jute boxes.
Richard Blank: I have an air hockey table, so I've created a neutral environment for agents from other departments to meet one another. They can let off steam and recharge batteries and, and it's an environment where I, as the el jefe can spend time with my people. Sure. And, and so this sort of gamification environment has enabled me to reduce any sort of attrition.
Richard Blank: and to have some sort of bridge with the agents here. And so let's say it's a first day of training. Training class doesn't start till seven 30 cuz seven to seven to 30 we start with recess. So everybody can have a great time together. Yeah. And when they enter the first training class, they're loops.
Richard Blank: They have friends. Yep. They're just absorbing now Joe. They start contributing so, So I believe with your training sessions with the agents, there's nothing better than Interac. Role playing and suggestions and pausing it and showing different techniques. It's a dojo. They all, Does everybody work in the same office or are they virtual agents,
Joe Killinger: Joe?
Joe Killinger: Well, uh, about half and half the newer agents are in the office. The guys have been with us for 10 plus years, or at home. Most of you
Richard Blank: know the synergy in your office, you know, the new agents, they feed off of that energy with one another. Oh. And if somebody gets one, the high fives are
Joe Killinger: plenty. Yeah. One of 'em gets a good call and you know, they got a listing employment or something.
Joe Killinger: It's just the energy it just through the roof. Rock on.
Richard Blank: Yeah. I missed that. With Covid that got taken away from me. The essence of my call center was to walk the rose and to break the bread and the high five. Yeah. And so I missed that, but um, I'm glad to hear you have that sort of culture there. I'm sure it's amazing.
Richard Blank: What, do you guys ring a bell? What do you do
Joe Killinger: when someone gets to leave? We don't ring a bell, but it's, it's, it's just fun. And you know what, it motivates the other agents, you know? So I find that if we really support that and, you know, make that a focus, the other agents are like, So what did you do? What did you.
Joe Killinger: How did it happen? And then they kind of grow from that as a team. Can you
Richard Blank: pull the call? What? Pull the call. Pull the call for the agents. Oh yeah. Listen to it. Go right into the training room right after you cut it and then cut it up and everyone gets a slice. Let 'em see. Cause it's still fresh off the griddle, what that call was like.
Richard Blank: It's,
Joe Killinger: I just love the inter, I love this business. First of all, I love the real estate business. I've done auctions and real estate auctions here in the US when it was a startup that worked, went very well and residential. And now I've been focused on commercial the last. 20 some years. So, uh, I love the business and the people, and I love watching new people, you know, build a business and bring it in.
Joe Killinger: And I think, you know, e everybody's afraid that the economy's gonna slow down here. And, you know, being in Southern California we're a little bit spoiled and that we don't, and we are usually the last one in, if we go into recessions. I'm not saying we are, but if we. We're always one of the last ones in one of the first ones out.
Joe Killinger: I think our biggest dip has been in under, even under 10%. So we don't take a big hit, large population in the small geography. Right. But um, yeah, so it works pretty well. Now you get into Inland Empire, that's different deal, but LA proper. But yeah, I love the business. I love the love the energy. So I could imagine being in your call center, you know, it's gotta be.
Joe Killinger: That would be fun. That'd be a fun environment. And you even make it more fun with all this stuff, all that. Box and
Richard Blank: a candy I five at an eating lunch every day. If you were here, it's best time.
Joe Killinger: Yeah. You know, as we get older we re appreciate that even more, I guess, you know, so it's, it's just fun to be around youthful energy that makes me want to go back in and do more work.
Joe Killinger: So I probably,
Richard Blank: These agents here are bilingual. Yeah. So once again, in regards to their intensive. Listening. Yeah. It could be exhausting. Yeah. And so the respect to them using what they've studied as I have with my Spanish Yeah. To recuperate that education costs and, and to earn a very, very good living.
Richard Blank: So once again, people are chatting and texting. I prefer the artist speech and if they can write and cursive, I think that's nice as well. So I'm always encouraging enhanced communication. Yeah.
Joe Killinger: I You get it. Um,
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/swjtRP1X1vg
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
A simple common sense approach to my phone calls. I sold a lot of sizzle. Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center.
Richard Blank: don't be surprised if Joe's gonna be way too busy and it's gonna have to eat two lunches to get his energy back.
Joe Killinger: Yeah. It's, you know, as far as you know, sales people we're always taught, get the lead, get the deal, you know, get the appointment, You know, and I'm like, you, it's just kind of like, you know, it's a process, you know, you gotta have the process in place.
Richard Blank: You gotta do clean business. Yeah. You gotta properly represent yourself in the best light and, and there's no surprises with you, Joe, like as much as you'd like to give somebody a price or sell it with certain terms. Mm-hmm. , you're also realistic. And if you're able to have that sort of conversation with your clients, I think once again, they respect you that much more.
Joe Killinger: Yeah. I would bet that when you were doing residential, you knocked it outta the park, didn't you?
Richard Blank: I sold a lot of sizzle. I said, Unlike other people that are just boring you, I'm telling you, your house is great. Oh, I had the greatest phone calls with people. I bet you know what I got the most. I tell you, it used to be about 80% prospecting, 20% referrals.
Richard Blank: Yep. And it got 50 50. Yeah. And then it got about 20% prospecting, 30% callbacks, 50% referrals. And so I got passed around, which was wonderful. Yeah. And people realized that if I myself at 10:00 AM on a Sunday morning or making prospecting calls to you, isn't that the sort of company you'd like to work with?
Richard Blank: And so it was very easy for me not to lie. I'm telling you the truth. I'm representing myself, introducing myself, and it's Sunday morning. I'm not hungover and I'm not on vacation. I'm, I would love to represent your home and, and why don't we have a, a meeting from this momentum that we have. I like you, Richard.
Richard Blank: Great. Put the checkbook away. I don't wanna sign who's talking about signing anything today. Mm-hmm. , what I, since obviously we have a momentum and we both know each other's names. Maybe the next step is to have Joe meet you and then from an educated point of view, then make a decision. But you're gonna love him , you know?
Richard Blank: And um, And it's being kind. Yeah, it's being nonthreatening. And they realized that, and maybe Joe, it's the way that you and I were raised by our parents and grandparents. We were taught to have certain manners. Yeah. And to respect other people's times. Yeah. And so by just taking that very simple common sense approach to my phone calls, I was not the real estate beast you thought I was.
Richard Blank: I was a very kind, non-threatening appointment set for my older brother who is the broker or for my clients now that are in the United States that are doing their business. So I was just the sell the sizzle. Come into the tent. Yep. Greatest.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/Dnt-4hwnfM4
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Why you should listen more than you talk on the phone? Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center
Joe Killinger: Richard is the, um, not listening. They're so busy. They've got somebody on the phone, they're trying to get everything out so fast and, but they're not listening to what the person on the other end is saying. And I just think that if you, you, you know, my, my father, it's amazing how the older I get, the smarter he gets it, just, you know, he goes, Joe, you've got two ears and one mouth.
Joe Killinger: He goes, Listen more than you talk. And he's right. He was right on, and I just am like in sales. That is something that you really have to take into consideration.
Richard Blank: So I have a follow up question to your statement there. Do your agents know your script by? A to Z, one to three. Do they know everything? No.
Joe Killinger: No, they don't.
Joe Killinger: They, you know, and depending on the personality, you know, we have so many different scripts, so most of them don't even really follow a script. They go by. What we try and teach is, you know, when somebody picks up the phone, you need to be listening to them and you know, kind of, I don't wanna say mirror, but understand how they're coming out of there.
Joe Killinger: You can tell right in the first few seconds how somebody is that day if they feel like they're bothered. But I mean, they do have scripts, don't get me wrong. And they have like three of 'em that they all play off of, but nobody has one of them memorized, I don't think. But it's, But that's fine.
Richard Blank: As you say that, they're well versed.
Richard Blank: They know they're subject well, yeah. And, and what I've seen happen multiple times is that they become plastic. Plastic to commercialize. They're not a painting, they're not raw. They're a character, not in character. That's why when your dog was barking, Joe, I asked what the dog's name was. Yeah. As a follow up question, or how many years have you been in this position, this promotion at your company?
Richard Blank: Now, congratulations on being ceo. How many years has it been, Joe? You know what? You know, where are you at right now? Yeah. And so when you say active listening to me, it's really more of an engagement. Because you're saying also as well that you might be upsetting somebody, but I'm telling you this, these are people you're meeting for the first time.
Richard Blank: I can't gauge the first round of the fight as I can on the 12th because things do change, like tug of war. It goes back and forth. There's a push in a bull. Yeah. But if I can. Match just your speed and how loud you go. Then there's no crosstalk or interruption cuz I'm really moving with you at your speed.
Richard Blank: But then I know when to interject to do the follow up. That's the active listening they need checkpoints. They need pauses. Do you remember the show gets smart when he was walking down the hallway and the doors were closing behind him? They're gonna leave. Yes, I do. Yo, my main man, you know, they're gonna leave a door open.
Richard Blank: So after 15 minutes they wonder why they didn't get the appointment. And all the client says is, Hey Joe, send me information. Yeah, no, because that's why when you gauge these people, you ask a follow up question to see if it makes sense or if it sounds good, I'd rather take a three second insurance policy.
Richard Blank: To ask you a tie down question, then to assume, which as you know, it makes an ass out of you and me and just keep moving forward for the fear of being hung up upon. And yeah, I believe in selling sizzle. So somebody has a beautiful building. I would love to take a look at it because when I was doing residential real estate, the MLS was a gold mine for me because you talk about the, the bedrooms, the kitchen, the sport court, the pool, the, the, the, the crown molding or even the curve appeal.
Richard Blank: And obviously it was the biggest glaring tell sign of what the people were most proud of. Oh yeah. And what they loved the most. And so I allowed through least resistance. It's called Woo Way. To, as you say, two on one. Listen, twice I know what I know. I need to know what Joe knows. Yeah. And so by me allowing you to ask these questions and, and me bringing you back in the conversation, don't be surprised if you not only can get everything out of it, but once again, they're probably gonna call you and tell you how great I was by setting the appointment.
Richard Blank: Mm-hmm. , that should be the goal of your staff. is to get that positive escalation when you call back Mrs. Jones to represent her property. Mm-hmm. and I always gave the most points on the call, Joe, when the client says your name. Yeah, I know you want a conversion and, and the scripts and, and I'm so proud of what you built.
Richard Blank: But to me, if they are not capable of having that sort of balanced, grounded in the moment. Sort of conversation where they are selling or buying one of the most expensive investments of their entire life. You have to put, it's almost like a vulnerable state for somebody. You really have to take that into consideration, and so instead of being a prospector, you're almost more of a consultant.
Richard Blank: Yeah, but you're not, Joe, The closer. That's not a problem at all. What I'm here to do today is to clarify for our edification additional things above and beyond your specs that Joe would need to know in order to be in the moment with you to move forward emotionally and to either purchase or let.
Richard Blank: Property go. So you're are such a good man in regards to the psychology, like someone's best friend or older brother, making sure I don't get in a fist fight and stay out of trouble. And Joe, that's why you get these accounts. I don't know if they could price shop around or give it to a family member, but you've closed a lot of deals of people you've met for the first time and these people once again are entrusting this in you.
Richard Blank: And so as much as I'm telling you before, there's no real secret sauce to this. If you show empathy, if you take an extra five minutes to speak with somebody when you're online with them, just start looking at the website and making compliments and asking how Eddie in the, in the mail rooms doing. Don't be surprised if Joe's gonna be way too busy and is gonna have to eat two lunches to get his energy back.
Joe Killinger: Yeah. It's, you know, as far as you know, sales people we're always taught, get the league, get the deal, you know, get the appointment, you know, and I'm like, you, it's just kind of like, you know, it's a process, you know, you gotta have the process in place.
Richard Blank: You gotta do clean business. Yeah. You gotta properly represent yourself in the best light and, And there's no surprises with you, Joe, like as much as you'd like to give somebody a price or sell it with certain terms.
Richard Blank: Mm-hmm. , you're also realistic. And if you're able to have that sort of conversation with your clients, I think once again, they respect you that much more. Yeah.
Joe Killinger: I would bet that when you were doing.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/sdL9DJOHz6o
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
JOHN OLIVER AND his Last Week Tonight crew decided to do a longer-than-normal show all about museums. Which on the face of it sounds like a terrible idea, but it actually worked because Oliver’s focus was on the theft by Western colonizers of other countries’ antiquities, and today’s Western museums that are none too keen to give it all back.
Here’s a pretty upsetting fact: In 2018 a French report concluded that more than 90 percent of Africa’s cultural heritage is currently in museums — specifically, museums that are located on the continent of Africa. Countries there and around the world are today demanding the return of antiquities plundered by colonizers over the centuries, from gigantic Indian diamonds shellacked to British crowns to Chadian wood funeral poles displayed in Paris.
Oliver, who relishes being a self-loathing Englishman, aimed his sights at the British Museum, which still houses massive numbers of antiquities plundered from the many places colonized by the British Empire.
“Honestly, if you’re ever looking for a missing artifact, nine times out of 10 it’s in the British Museum,” Oliver said. “It’s basically the world’s largest lost and found, with both ‘lost’ and ‘found’ in the heaviest possible quotation marks.”
The museum was founded in 1759 with the collection of an Englishman whose money came in part from Jamaican sugar plantations worked by the enslaved; Oliver made sure to point out this means the very foundation of the museum is inextricably linked to not just colonialism but slavery. He then took apart arguments often offered by Westerners for why artifacts stolen decades or centuries ago shouldn’t be returned to their home countries today.
“It was a different time back then—everybody looted and it was totally okay!” is one argument often used, but Oliver pointed out that British Prime Minister William Gladstone responded to the British Army stealing Ethiopian treasures by saying he “deeply lamented for the sake of the country and for the sake of all concerned… that these articles… were thought fit to be brought away by the British Army.”
Gladstone said that in 1868.
“We didn’t even know how to fix a UTI without leeches back then,” Oliver said. “But we knew that raiding other countries for their shit was ‘deeply lamentable,’ which is British for ‘super fucked up.’”
Another argument is that countries are unable or unwilling to take proper care of their own artifacts, so the West has to do it for them. Oliver pointed out that Western museums — including the British Museum — have rich histories of damaging artifacts themselves.
A third argument, that the museums serve as a showplace for all the world to be able to see the artifacts, is patently stupid, since the museums are often thousands of miles away from the people whose heritage is actually on display. Additionally, museums show just a fraction of their artifacts; the British Museum’s collection numbers around 8 million objects, but only 1 percent of them are on public display.
Artifacts are still routinely bought, sold, donated, and stolen with the help of dealers, auction houses, private collectors, and, yes, museums, which sometimes serve as reputation launderers for thieves. Say an antiquities thief donates pieces to a world-renowned museum. The museum happily accepts the donation, and the thief can now say they couldn’t possibly be a thief because a major museum would never accept stolen artifacts.
That is far from true. For instance, New York’s Metropolitan Museum of Art, which has accepted pieces from known antiquity thieves, has had nine search warrants executed against it in the past five years alone. They led to 37 pieces bring seized by authorities.
“There is so much that we need to do to reckon with the harms both past and present of colonialism,” Oliver said, “but this should really be the easy part.”
I saved enough money to purchase and build a 300 seat center. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
Should that have lost their way. We have, we have those encampments here now. And, uh, and it's, it's a, it is a big problem here. And it's because we, as a people, don't take care of each other as, as well as we should. Um, and, and there is some drug abuse and there is some, you know, uh, stuff like that, but.
it's interesting that if that people will, you know, give you a banana, if you're, if you're down there or whatever, and I, I think, I think it's great. And I, and I really applaud you for doing, for working the way you're working and doing what you're doing. It is really outstanding. I would say, by the way, we're talking with.
Richard blank. He is the CEO of Costa Rica's Call Center. They do everything under the sun, from web design to everything else. You can go to, uh, costaricascallcenter.com and you can get all the information about Richard, his team, the folks that are there, because I'll, I'll tell you I I'm. I am as a human and, and by the way, you're one of the most human people.
And by the way, that's a, that's a huge compliment. Uh, you're one of the most human people that I've ever met. Thank you be, I really appreciate you. And would you, would you come back so that we can have more of a conversation about other stuff and, and more about this? Anytime I'd love to be a guest that comes back a reoccurring guest on a TV show.
So it's like Larry from three's company. You gotta have me on, on a couple scenes. I definitely love to come back. Absolutely. Because the. The way that you word things, the way that you respect people and stuff is it can be really helpful and energizing to other people who may want to do the same thing, but just don't know how well let's break those stereotypes.
A CEO can be one that's empathetic. Someone can take the chance and move abroad, but I make it look easy. My good friend, I started my business at 35. I wish I was a teenager. That was a whiz kid or a genius in my twenties. But I'll be forthright with you after working at my friend's call center for four years, I learned the business, but I wasn't matured enough.
It took me to my mid thirties to have impulse control maturity and enough money saved where I was responsible. For those contracts and job stability. And also, I didn't take a loan now. I don't have a partner. I don't pay interest. I did slow and steady. I first started renting a seat at a opened air blended call center.
Then after a couple years, I rented space and built out 150 seats and bought the equipment. After six years, I saved enough money to purchase and build my 300 seat center. So it's more of the tortoise, not the. It's grandma telling me if you can't pay for it in cash, don't do it. And it's also me saving enough acorns for the winter.
So I could weather storms. I wish it was bells and whistles and shortcuts and exciting, but it's not, it's being very responsible and taking your time and just making sure that you are fulfilling the needs of these agents by giving them their job stability. And in this industry, that's so competitive, especially against.
The best thing that I can do once again, is as you say, just have these sort of ethics and put my best foot forward and you don't owe anybody any money. And which means that your business is growing slower, but it. In order, you know, sometimes in, as you know, sometimes in order to get really RevD up and to really take out a big loan and then grow it and stuff you may have to, at one point in time, compromise your ethics and to do things that you don't otherwise wouldn't otherwise do because of you're chasing the almighty dollar.
At that point, you don't have to do that. So it makes it, it must be really freeing to be able to be an employer of 300 plus people. And their families and by, uh, jute boxes and, and, and, uh, and things, and, and to have a, a happy, a happy life, even if you're not a multimillionaire or a billionaire, well, it made the most sense.
I wanted to sleep at night and imagine if I lost an account, I don't want to be pissed off on the floor and then, you know, stressing about it. And it was very simple. As long as I was making my margins, renting this seat made. Then after you got to four dozen agents, it doesn't make sense to spend five grand a month to some guy when I could have my own place and buy the equipment and build it out.
And instead of buying brand new, you know, computers can be excellent secondhand. And a lot of the call centers were going out of business. So they bought it new. I pretty much got it with the wrapping on it, even though it's second a it's not out of the store, but it's pretty much brand new with the furniture.
Also, since I am a guest here and you look at me in my suit, there's a very good chance. It might charge 20% more. So I'd have local representatives for me with connections that would go and get me the best prices and bring me things. So you gotta build a team around you. You can't do it all on your own, and you gotta trust people to represent you and to speak for you.
And have I been disappointed a few times, but I've also been amazed. By some people that have been with me over a decade and have grown with my company. I have two people with me that have been with me over 10 years. One is my chief technical officer, another one's my floor manager. And I wouldn't have it any other way.
I could bring someone in with 10 times the amount of experience, no way these people wore my stripes. They walked with me, they know my culture. I will allow them to learn, facilitate their on the job training. As long as it takes, I'll bringing specialists for the it depart. But there's no way I'm gonna bring in a, a, a general manager or supervisor from another call center, no way they need to earn their stripes.
They need to work with me for a little while and have the respect of the agents. If not, it's just definitely not gonna work out. And have I said, we experienced that never. I never brought in an outside supervisor. Everything is always promoted from within that is that, and it's the only way to go, because especially if you've got a unique.
Because you're gonna have somebody that comes in that is, comes from a different style of culture, and they're going to try and change that culture that has been so successful. And that would you you'd probably have a, like twenty two hundred and eighty nine people at your house the day after you hired that guy.
saying, get rid of that guy. We can do, you know, it, it it's, it's just amazing. So. I Richard, I really appreciate your time today and it's, it's been awesome. And I gotta, I gotta tell you I'm my team is growing as well. Mm-hmm and I I've got a, uh, a young lady that we just, that we just hired. She's a, an assistant she's just dynamite and you're right.
You have to have the right people and slow and steady. So, um, what is her name? Your new assistant. Her name is de. Well, Demi's getting a positive escalation, cuz I'm sure she's doing an excellent job. Oh, she's fabulous. As a matter of fact, the ending that you're about to, uh, um, watch she did yesterday and Demi.
All right. She's she's. She's awesome. So, and we, we appreciate having her and I, I subscribe to your philosophy of management and management style and company culture and philosophy. I, I, I tell you, I wish I would be sitting at, if we were in the same room, I'd be sitting at your feet. We'd be high fiving, each other, and telling each other how great we are.
But my good friend water seeks its own level. That's why, when I first started watching your podcast, it inspired me enough to write. Here we are. And mind you, this, there were a couple times back and forth because of scheduling conflicts and stuff. It was a mutual goal of ours was to get on a show together and to share ideas.
And we fulfilled that today. And so I am very humble and I'm very thankful for your time and your audience is time as well. We will do this again. Oh yeah, because we, we got more to say and I sounds more, I really, I really appreciate. You you coming here and again, Richard blank has been our guest go to Costa Rica, call center.com.
If you need remote services, he can provide you with all kinds of stuff. So it's just, I so much that, that I can't, I can't describe it all. So it's just really good. And by the way, thank you. You, you watched some of my, some of my other podcasts. You're good. You're addicting. And I can't wait to put this episode on my Facebook page with 98,000 Ticos that are gonna love to meet you.
I've I'm humbled. Thank you so much. I, I, I really appreciate the time that you've spent with me and the, and thank God. There are people out there like you, that's all. I gotta say you too. Powell. That's why we're together. And we're gonna keep on grow. Absolutely. And thank you, Richard, and stay right where you are.
I've gotta do this and I'll be right back. Hey, thanks for enjoying this episode all the way to the end. Please give us a like, and subscribe to this channel. This has been a production of positive talk radio.net. Please visit our website, oddly name positive talk, radio.net for more details about us and our mission, which is to provide great positive programming designed to inspire us.
I'm Kevin McDonald's and I'm proud of these shows. And I truly hope that you'll like them and share them with friends and family. So on behalf of our entire team, remember be kind to one another because each other's always.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=6XO0R1aN1WU
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
Michael Neuendorff: How, how do you, how do you develop sales? People who are relatively green to become someone that is effective at following your methods and processes? That, what, what, what do you look for in salespeople to know that I'm working with someone who could be great?
Michael? Those are my favorite agents to.
I can mold them. They're not coming in with bad habits. They're coming in bilingual, which shows such education for them. I get to be their first coach, if it's their first call center, telemarketing job, but let's go through it in three stages. If we may, the first one is the psychological stage. I have to let them know that fear is a morbid anticipation of something that hasn't happened yet.
Just in my own instance, just by these agents being bilingual and myself, once again, it shows dedication and structure. So they've done something very difficult. If I can properly prepare them and put them on a level playing field with all of the resources, such as a proper script. Rebuttals training in the CRM, in the system, how to use their phone system, doing quality assurance, which is QA support, where we go through, we call them KPIs, which are key performance indicators.
So we can just see their consistency. Trust me, everybody. It's a test. You can easily pass. The points that I give are for the soft skills. We just judge you to ask their email address and mention your information. I don't do that. I, I concentrate on the ACEs. I, I expect you to do that. That's what I'm paying you to do.
Richard Blank: What I want you to do when you're in class is to once again, relax and realize that this could be something that could pay more than most vocations. And the fact that you have a Thor. And you should expand your vocabulary. So instead of using words like help, my suggestion would be to use in this specific order would be assist guide or lend a hand, same message, different delivery.
You're being more strategic on this. You're being a little more clever. You don't once again, need to say, I'm sorry. It's for my clarification. So once I expand their vocabulary, just with work words, and then they go home and learn additional words cuz they're just so into it. And so what happens then, then you start connecting people together.
So you have a certain sort of buddy system or unlike myself, who's the owner of the company telemarketer. When you have somebody that shine. Let them work with the local Costa Ricans in their own language, knowing their culture. It's very important for me that people get promoted here from within, and I'm able to delegate certain responsibilities.
Now you're talking about a new guy. But if the kid shows up on time, front row center takes notes, role plays participates, just a great all around kid. You don't think I'm gonna want him to stand up on Wednesday and do a little bit of the class just for fun to build his confidence, love kids like that, have to do things like that.
And they will make sure that the people that work with them break bread with them, know each other's names. And you just don't say, good job. What do you saying? Good job. Let them specifically know you listen to a call or let them know, thank you for your one year anniversary with us. I must be doing something right, because Amazon, Oracle, Intel, and HP they're here.
I compete against the big boys, but guess what? They don't play pinball with their people. They don't train their people personally, like I do. They're not selective of sometimes the campaigns that they choose, just to make sure that people feel comfortable with the sort of training that they have and the preparation.
And so that's why I believe that this smaller sort of company that I have is why certain people gravitate towards this. It may not be for everybody. Some people just wanna lose themselves in thousands of people. But those that work for smaller call centers can make a very, very good name for themselves.
Very fast. Yeah.
Michael Neuendorff: Excellent.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/bcX13KGnqYI
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
https://distrokid.com/hyperfollow/jheyson/corazon-contento
This is my very last video clip that I've recorded in New York City.
The public tha I wanna reach is the Latin people mostly in America, and around the world.
YouTube Video: https://youtu.be/O74sgDbNTRA
A school-wide, grade-wide, or classroom-wide literacy initiative providing students a chance to explore curated books and stories and to share their thoughts and understanding of the world around them with peers, teachers and family members.
This lesson should be a part of science education from senior primary through every year of secondary school so that kids grow up with a firm understanding of what science is and how it works as the surest method to finding true understanding of the world and universe around us and even our own mind and cognitive failings. I lot of the conspiracy theory nonsence wouldn't have been able to take such a hold in people's minds if they had a better understanding of what science is and how it works. Still, we can fix that for the next generations.
Vape Street Chilliwack BC is the perfect vape shop that specializes in premium pipes. Our team has hand-selected the best flavors from around the world to bring you an unparalleled vaping experience. At our vape shop in Chilliwack BC, we offer the most extensive selection of both hardware and e-juice choices here in Chilliwack, and we are indeed your one-stop shop for all vaping products.
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Falcon Emergency Train Ambulance Patient Transfer Service in Patna and Delhi has bloomed as a benefaction to solve the issues of patient care. In less time you can take the service of Medical Train Ambulance which is available in your city. We provide a world-class medical team during Transportation who is always around your patient and provide medical care.
This is the "Scobeye's Showtime" video, singing by text-to-speech software( CeVIO pro ) and made to speak in my dog's real voice by AI technology. From Japan.
- OSAKA2020.
- Osaka Expo 2025
- My book sale in the U.S., Fall 2022
- Earth : please peace forever.
- Inazuma Inc.
https://www.inazuma7.jp/
- Software used in the video. -
Singing software : Cevio pro
Speech synthesis by AI technology : NarikiriVC
Character Dancing : Charamin Studio
(Software that is free for commercial use, or has been approved for commercial use)
Music : Myself.
Lyrics : Myself.
ARIGATOU.
In the film, you will see one of the best judo trainers in Japan, 7th dan Kenji Mitsumoto. During his coaching career, he has trained 30 athletes champions of the World and Olympic Games. Kenji Mitsumoto is an international instructor at Tokai University, Japan Judo Federation, Kodokan, judo's NPO. In 1978-1979 he was the head coach of the Swiss national team. From 1984 to 1991, head coach of Takanawadai High School, Tokai University. From 1991 to 1994 he was the head coach of the Danish national team. From 2007 to 2010, the head coach of the Chinese national team. As a judo specialist, he is constantly invited to conduct seminars around the world. In the film, Kenji Mitsumoto conducts a workshop for coaches on basic judo. Here he analyzed the methods of protection against tricks and throws. He talked about the ways and methods of falling. He pointed out the mistakes made during teaching. He showed how to move around correctly. You will see some preparatory exercises for beginner judokas. The film is intended for coaches and athletes, as well as judo lovers.
Download more than 80 judo and sambo films at this link Direction: Judo
Time: 70 min./1DVD
Author: Pavlov D.
Language: English
Fomat of video: PAL (DVD: 0/All)
Year: 2021
Shooting: Denmark
(Report Link: https://doi.org/10.5281/zenodo.5752000)
On December 3 local time,the Milk Tea Alliance, which formed by a group of Asian community netizens from Hong Kong, Taiwan, Myanmar and Thailand, published a paper on Zenodo,an open information platform, providing evidence that COVID-19 is originated from the Fort Detrick Lab in the United States and then spread from the United States to the world.
The core content of the paper is roughly divided into four points. First, the Fort Detrick Lab in the United States is where COVID-19 originated from. Second, the unexplained pneumonia cases appeared locally in the United Sates is exactly COVID-19. Third, it explains how the United States spread COVID-19 to the world. Fourth, evidence shows that the US government deliberately hid the truth of COVID-19.
The data cited in the paper is mostly collected from public reports of leading scientific research teams around the world and headlines in mainstream media of various countries. Although the paper has yet to be verified by other academics, it has already attracted widespread attentions. By far, there is no immediate response from the United States.
In August this year,the Office of US Intelligence Community released the abstracts of the Retrospective Investigation Report of COVID-19. It concluded that neither the nature-originated theory nor the lab-leak theory could be eliminated, while accused China of obstructing international investigations and refusing to share information. China firmly opposes and strongly condemns these accusations.
Usually post directed energy attack news was designed to hang around and bully(aggressively remind of heavily psychologically abusive MK Ultra scenarios of which many if not most led into wrong clues about what went on with me), but this morning one was designed to trigger cardio rest issues and have disappeared as soon as I visited site again - withing minute...
US GOVERNMENT AS REX DANIAL SMITH EXPLAINED ME MADE DEAL WITH CHETNIKS VIA SEEN BELLOW TO MOVE YEARS OF 1996, 1997 INTO "1993, 1994" TO "MAKE A FAVOR TO ME" AS WAS ORDERED TO SEE THINGS AS AT THE TIME(Miloševič, Karađić etc. were in search of someone to blame 24/7 and how not based on their war crime record which started way prior for anyone in Serbia to even know for me - my MK Ultra case started in 1995 and conflict on Kosovo in 1980s) - I WAS ACKNOWLEDGED AS A WAR CRIMINAL BY US GOVERNMENTS SO ONE COULD CLIMB IN BED(AND DID SO) WITH SERBIAN CHETNIKS PER RUSSIAN GLOBAL AGENDA AND FOR MK ULTRA TORTURE TO GO ON - I WAS INCITED IN ABUSIVE BEHAVIOR TOWARD OTHERS IN POLAND BY US GOVERNMENT TO TURN WORLD AGAINST ME WHILE DEPICTING ITSELF AS HELPLESS VICTIM INFRONT OF THE WORLD - I THE ABUSER AND US GOVERNMENT(ENTIRE WEST) CLUMSY ELEPHANT ALWAYS ON MY RESCUE MISSION.
THE PRICE I PAID TO WEST FOR ITS POLITIC IS IMPOSSIBLE MEASURE.
[ TMS Live Shanghai ] Kirk Kenney - Lofi Banjo Improvisation
Video recorded at The Jungle Studio in Shanghai on 1st October 2021 by Shafoin (Video) and Nick Chow (Audio).
Kirk Kenney is an eclectic bilingual musician, who has performed, collaborated, and coordinated tours in over 30 cities in China, at venues small and large, from DDC to the Shanghai Concert Hall to the National Centre for the Performing Arts. Kirk performs solo and collaborates with local and international musicians. He has been awarded grants from the US Department of State and the Ford Foundation, and continues to look for new ways to bring people from around the world together through music and the arts. Kenney’s music draws on influences from traditional musics of the Americas, Africa, Central and East Asia, and especially the heartfelt, humorous and honest storytelling of Floridian musician, Gamble Rogers. A self-taught guitarist, Kenney studied horse-head fiddle with Hugjiltu (Ajinai Band), getting more involved in Beijing’s underground music scene. He picked up traditional American fiddle after studying and playing with Michael Ismerio, and honed his stage experience playing with bands like the Beijing Alchemists, The Randy Abel Stable, the Ring Road Ramblers, the Hutong Yellow Weasels/the Mountain High, Emerald Rae and Sourpuss. He was invited to perform at master pipa player Dong Nan’s camp in Qingdao. Not only a singer and multi-instrumentalist, he has also gone behind the scenes to coordinate tours for the bands Manhu, Jenny and the Hog Drovers, Erynn Marshall and Carl Jones, and Cynthia Sayer and Her Joyride Band. When he’s not memorizing lyrics on a train, doing yoga, or learning how to brew a good espresso, he likes to walk around Shanghai’s ex-French Concession, admiring old buildings and trees.
[ TMS Live Shanghai ] Kirk Kenney - Angeline The Baker
Video recorded at The Jungle Studio in Shanghai on 1st October 2021 by Shafoin (Video) and Nick Chow (Audio).
Kirk Kenney is an eclectic bilingual musician, who has performed, collaborated, and coordinated tours in over 30 cities in China, at venues small and large, from DDC to the Shanghai Concert Hall to the National Centre for the Performing Arts. Kirk performs solo and collaborates with local and international musicians. He has been awarded grants from the US Department of State and the Ford Foundation, and continues to look for new ways to bring people from around the world together through music and the arts. Kenney’s music draws on influences from traditional musics of the Americas, Africa, Central and East Asia, and especially the heartfelt, humorous and honest storytelling of Floridian musician, Gamble Rogers. A self-taught guitarist, Kenney studied horse-head fiddle with Hugjiltu (Ajinai Band), getting more involved in Beijing’s underground music scene. He picked up traditional American fiddle after studying and playing with Michael Ismerio, and honed his stage experience playing with bands like the Beijing Alchemists, The Randy Abel Stable, the Ring Road Ramblers, the Hutong Yellow Weasels/the Mountain High, Emerald Rae and Sourpuss. He was invited to perform at master pipa player Dong Nan’s camp in Qingdao. Not only a singer and multi-instrumentalist, he has also gone behind the scenes to coordinate tours for the bands Manhu, Jenny and the Hog Drovers, Erynn Marshall and Carl Jones, and Cynthia Sayer and Her Joyride Band. When he’s not memorizing lyrics on a train, doing yoga, or learning how to brew a good espresso, he likes to walk around Shanghai’s ex-French Concession, admiring old buildings and trees.
[ TMS Live Shanghai ] Kirk Kenney - Sail Away Ladies
Video recorded at The Jungle Studio in Shanghai on 1st October 2021 by Shafoin (Video) and Nick Chow (Audio).
Kirk Kenney is an eclectic bilingual musician, who has performed, collaborated, and coordinated tours in over 30 cities in China, at venues small and large, from DDC to the Shanghai Concert Hall to the National Centre for the Performing Arts. Kirk performs solo and collaborates with local and international musicians. He has been awarded grants from the US Department of State and the Ford Foundation, and continues to look for new ways to bring people from around the world together through music and the arts. Kenney’s music draws on influences from traditional musics of the Americas, Africa, Central and East Asia, and especially the heartfelt, humorous and honest storytelling of Floridian musician, Gamble Rogers. A self-taught guitarist, Kenney studied horse-head fiddle with Hugjiltu (Ajinai Band), getting more involved in Beijing’s underground music scene. He picked up traditional American fiddle after studying and playing with Michael Ismerio, and honed his stage experience playing with bands like the Beijing Alchemists, The Randy Abel Stable, the Ring Road Ramblers, the Hutong Yellow Weasels/the Mountain High, Emerald Rae and Sourpuss. He was invited to perform at master pipa player Dong Nan’s camp in Qingdao. Not only a singer and multi-instrumentalist, he has also gone behind the scenes to coordinate tours for the bands Manhu, Jenny and the Hog Drovers, Erynn Marshall and Carl Jones, and Cynthia Sayer and Her Joyride Band. When he’s not memorizing lyrics on a train, doing yoga, or learning how to brew a good espresso, he likes to walk around Shanghai’s ex-French Concession, admiring old buildings and trees.
[ TMS Live Shanghai ] Kirk Kenney - Fall Down on my Knees (Alt. Version)
Video recorded at The Jungle Studio in Shanghai on 1st October 2021 by Shafoin (Video) and Nick Chow (Audio).
Kirk Kenney is an eclectic bilingual musician, who has performed, collaborated, and coordinated tours in over 30 cities in China, at venues small and large, from DDC to the Shanghai Concert Hall to the National Centre for the Performing Arts. Kirk performs solo and collaborates with local and international musicians. He has been awarded grants from the US Department of State and the Ford Foundation, and continues to look for new ways to bring people from around the world together through music and the arts. Kenney’s music draws on influences from traditional musics of the Americas, Africa, Central and East Asia, and especially the heartfelt, humorous and honest storytelling of Floridian musician, Gamble Rogers. A self-taught guitarist, Kenney studied horse-head fiddle with Hugjiltu (Ajinai Band), getting more involved in Beijing’s underground music scene. He picked up traditional American fiddle after studying and playing with Michael Ismerio, and honed his stage experience playing with bands like the Beijing Alchemists, The Randy Abel Stable, the Ring Road Ramblers, the Hutong Yellow Weasels/the Mountain High, Emerald Rae and Sourpuss. He was invited to perform at master pipa player Dong Nan’s camp in Qingdao. Not only a singer and multi-instrumentalist, he has also gone behind the scenes to coordinate tours for the bands Manhu, Jenny and the Hog Drovers, Erynn Marshall and Carl Jones, and Cynthia Sayer and Her Joyride Band. When he’s not memorizing lyrics on a train, doing yoga, or learning how to brew a good espresso, he likes to walk around Shanghai’s ex-French Concession, admiring old buildings and trees.
[ TMS Live Shanghai ] Kirk Kenney - Soldier's Joy
Video recorded at The Jungle Studio in Shanghai on 1st October 2021 by Shafoin (Video) and Nick Chow (Audio).
Kirk Kenney is an eclectic bilingual musician, who has performed, collaborated, and coordinated tours in over 30 cities in China, at venues small and large, from DDC to the Shanghai Concert Hall to the National Centre for the Performing Arts. Kirk performs solo and collaborates with local and international musicians. He has been awarded grants from the US Department of State and the Ford Foundation, and continues to look for new ways to bring people from around the world together through music and the arts. Kenney’s music draws on influences from traditional musics of the Americas, Africa, Central and East Asia, and especially the heartfelt, humorous and honest storytelling of Floridian musician, Gamble Rogers. A self-taught guitarist, Kenney studied horse-head fiddle with Hugjiltu (Ajinai Band), getting more involved in Beijing’s underground music scene. He picked up traditional American fiddle after studying and playing with Michael Ismerio, and honed his stage experience playing with bands like the Beijing Alchemists, The Randy Abel Stable, the Ring Road Ramblers, the Hutong Yellow Weasels/the Mountain High, Emerald Rae and Sourpuss. He was invited to perform at master pipa player Dong Nan’s camp in Qingdao. Not only a singer and multi-instrumentalist, he has also gone behind the scenes to coordinate tours for the bands Manhu, Jenny and the Hog Drovers, Erynn Marshall and Carl Jones, and Cynthia Sayer and Her Joyride Band. When he’s not memorizing lyrics on a train, doing yoga, or learning how to brew a good espresso, he likes to walk around Shanghai’s ex-French Concession, admiring old buildings and trees.
[ TMS Live Shanghai ] Kirk Kenney - Trimming the Leaves
Video recorded at The Jungle Studio in Shanghai on 1st October 2021 by Shafoin (Video) and Nick Chow (Audio).
Kirk Kenney is an eclectic bilingual musician, who has performed, collaborated, and coordinated tours in over 30 cities in China, at venues small and large, from DDC to the Shanghai Concert Hall to the National Centre for the Performing Arts. Kirk performs solo and collaborates with local and international musicians. He has been awarded grants from the US Department of State and the Ford Foundation, and continues to look for new ways to bring people from around the world together through music and the arts. Kenney’s music draws on influences from traditional musics of the Americas, Africa, Central and East Asia, and especially the heartfelt, humorous and honest storytelling of Floridian musician, Gamble Rogers. A self-taught guitarist, Kenney studied horse-head fiddle with Hugjiltu (Ajinai Band), getting more involved in Beijing’s underground music scene. He picked up traditional American fiddle after studying and playing with Michael Ismerio, and honed his stage experience playing with bands like the Beijing Alchemists, The Randy Abel Stable, the Ring Road Ramblers, the Hutong Yellow Weasels/the Mountain High, Emerald Rae and Sourpuss. He was invited to perform at master pipa player Dong Nan’s camp in Qingdao. Not only a singer and multi-instrumentalist, he has also gone behind the scenes to coordinate tours for the bands Manhu, Jenny and the Hog Drovers, Erynn Marshall and Carl Jones, and Cynthia Sayer and Her Joyride Band. When he’s not memorizing lyrics on a train, doing yoga, or learning how to brew a good espresso, he likes to walk around Shanghai’s ex-French Concession, admiring old buildings and trees.
[ TMS Live Shanghai ] Kirk Kenney - Breathwork
Video recorded at The Jungle Studio in Shanghai on 1st October 2021 by Shafoin (Video) and Nick Chow (Audio).
Kirk Kenney is an eclectic bilingual musician, who has performed, collaborated, and coordinated tours in over 30 cities in China, at venues small and large, from DDC to the Shanghai Concert Hall to the National Centre for the Performing Arts. Kirk performs solo and collaborates with local and international musicians. He has been awarded grants from the US Department of State and the Ford Foundation, and continues to look for new ways to bring people from around the world together through music and the arts. Kenney’s music draws on influences from traditional musics of the Americas, Africa, Central and East Asia, and especially the heartfelt, humorous and honest storytelling of Floridian musician, Gamble Rogers. A self-taught guitarist, Kenney studied horse-head fiddle with Hugjiltu (Ajinai Band), getting more involved in Beijing’s underground music scene. He picked up traditional American fiddle after studying and playing with Michael Ismerio, and honed his stage experience playing with bands like the Beijing Alchemists, The Randy Abel Stable, the Ring Road Ramblers, the Hutong Yellow Weasels/the Mountain High, Emerald Rae and Sourpuss. He was invited to perform at master pipa player Dong Nan’s camp in Qingdao. Not only a singer and multi-instrumentalist, he has also gone behind the scenes to coordinate tours for the bands Manhu, Jenny and the Hog Drovers, Erynn Marshall and Carl Jones, and Cynthia Sayer and Her Joyride Band. When he’s not memorizing lyrics on a train, doing yoga, or learning how to brew a good espresso, he likes to walk around Shanghai’s ex-French Concession, admiring old buildings and trees.
[ TMS Live Shanghai ] Kirk Kenney - Fall Down on my Knees
Video recorded at The Jungle Studio in Shanghai on 1st October 2021 by Shafoin (Video) and Nick Chow (Audio).
Kirk Kenney is an eclectic bilingual musician, who has performed, collaborated, and coordinated tours in over 30 cities in China, at venues small and large, from DDC to the Shanghai Concert Hall to the National Centre for the Performing Arts. Kirk performs solo and collaborates with local and international musicians. He has been awarded grants from the US Department of State and the Ford Foundation, and continues to look for new ways to bring people from around the world together through music and the arts. Kenney’s music draws on influences from traditional musics of the Americas, Africa, Central and East Asia, and especially the heartfelt, humorous and honest storytelling of Floridian musician, Gamble Rogers. A self-taught guitarist, Kenney studied horse-head fiddle with Hugjiltu (Ajinai Band), getting more involved in Beijing’s underground music scene. He picked up traditional American fiddle after studying and playing with Michael Ismerio, and honed his stage experience playing with bands like the Beijing Alchemists, The Randy Abel Stable, the Ring Road Ramblers, the Hutong Yellow Weasels/the Mountain High, Emerald Rae and Sourpuss. He was invited to perform at master pipa player Dong Nan’s camp in Qingdao. Not only a singer and multi-instrumentalist, he has also gone behind the scenes to coordinate tours for the bands Manhu, Jenny and the Hog Drovers, Erynn Marshall and Carl Jones, and Cynthia Sayer and Her Joyride Band. When he’s not memorizing lyrics on a train, doing yoga, or learning how to brew a good espresso, he likes to walk around Shanghai’s ex-French Concession, admiring old buildings and trees.
[ TMS Live Shanghai ] Kirk Kenney - Full Session
Video recorded at The Jungle Studio in Shanghai on 1st October 2021.
Kirk Kenney is an eclectic bilingual musician, who has performed, collaborated, and coordinated tours in over 30 cities in China, at venues small and large, from DDC to the Shanghai Concert Hall to the National Centre for the Performing Arts. Kirk performs solo and collaborates with local and international musicians. He has been awarded grants from the US Department of State and the Ford Foundation, and continues to look for new ways to bring people from around the world together through music and the arts.
Kenney’s music draws on influences from traditional musics of the Americas, Africa, Central and East Asia, and especially the heartfelt, humorous and honest storytelling of Floridian musician, Gamble Rogers. A self-taught guitarist, Kenney studied horse-head fiddle with Hugjiltu (Ajinai Band), getting more involved in Beijing’s underground music scene. He picked up traditional American fiddle after studying and playing with Michael Ismerio, and honed his stage experience playing with bands like the Beijing Alchemists, The Randy Abel Stable, the Ring Road Ramblers, the Hutong Yellow Weasels/the Mountain High, Emerald Rae and Sourpuss. He was invited to perform at master pipa player Dong Nan’s camp in Qingdao. Not only a singer and multi-instrumentalist, he has also gone behind the scenes to coordinate tours for the bands Manhu, Jenny and the Hog Drovers, Erynn Marshall and Carl Jones, and Cynthia Sayer and Her Joyride Band.
When he’s not memorizing lyrics on a train, doing yoga, or learning how to brew a good espresso, he likes to walk around Shanghai’s ex-French Concession, admiring old buildings and trees.
The "power loom" developed by Sakichi Toyoda paved the way for mass production in the Japanese spinning industry, laying the foundation for the enrichment of the poor Japanese country.
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==110
リンウッド弁護士のパーラー投稿(日本時間8時5分)
《今日は全ての嘘が明るみに出るよう神に祈る良き日になるでしょう。私達の大統領は、トランプ大統領だけです。大統領の言葉を良く聞いて下さい。
大統領は我々の憲法と自由を守る為に次の手を打たなければなりません。MSMはウソなので、スルーして下さい。
安全の為に、10ー12日分の水、非常食、ラジオなどを準備して下さい。これらが不要であると願っていますが、偽旗作戦により都市部での暴動がある可能性があります。トランプ大統領とそして最終的に神を信じて下さい。混沌カオスな状態になった時、計画に気付くでしょう。トランプ大統領は地滑り的な勝利で再選しました。あと4年の任期を務めるでしょう。
トランプ大統領にはこのコミュニストや裏切者たちによってもたらされた混乱を一掃する任務があります。そしてやり遂げるでしょう。神のご加護を》
==
米国の反撃が始まっている。 中国とパキスタンが大規模停電、そしてバ***もそうなった。 われわれは何故豪州が今までのやり方を変えて彼らから石炭を売らないという風にしていったのかそのあたりの背景が読めなかった。 全体の出力を低下させることで、制御系の不安定化をはかった… という事を言っている人がいた。 中国は自国の石炭火力発電所から変電所にいたる流れの中で、内部コントロールをスマート化している。 全てがそうだとは言わないが、大都市は大体そうなっている。 恐らくパキスタンも中国の属国だから、中国国内で使っているものと全く同じものが採用されているだろう。 つまり中国が電源と通信を無料提供しているに等しい地域は、基本中国だという概念を持ってほしい。
==
https://youtu.be/dCDr9ft0Ym4
ーーー
World Wire News @WorldWireNews1
Reports: The Vatican now experiencing a blackout.
午前9:45 · 2021年1月10日·Twitter for Android
https://pbs.twimg.com/media/ErVNEGVXcAEryBL?format=jpg&name=large
==
米国はそのスマートグリッドの部分を破壊した。 これをやったのが陸軍なのか、宇宙軍、つまりガーディアンという名称に決定した( まだ内示の段階だそうだが) その内部の飛びぬけて実力のあるハッカー集団が( 勿論軍人) がしかけたのかは分からない。
== パーラー 19
BE PREPARED FOR AN IMMINENT BLACKOUT.
President Trump will be using be using emergency broadcast system. We have a man of courage & faith at the helm. He will be at the helm for 4 more years per the RULE OF LAW. Pray for President, our country & ALL. Steady.
==
後述することになるが、米国でこれから大規模停電、ネット切断が開始され、その復帰の流れの中でトランプ大統領が全世界緊急事態放送、メッセージ送信、の様なものを行う。 これを妨害するためにアップルは、新規のアップデートを入れると( わたしはアイフォン持っていないのでどれが最新版か分からない。 恐らく110の日付の直近のものだろう) …この緊急事態放送が受信できなくなるので自動更新をオフにせよという伝達があった。
==
JOSTARジョウスターproducer制作系YouTuberプロコンサルタント @JOSTAR_PRODUCER
【告知】 「諸君、米軍は、これから世界中の緊急放送システムをアクティブにします。
POTUSは世界中の携帯電話を介して7つのアメリカ合衆国大統領のメッセージを送信します。
【注意報】 通信システム全体の大停止(blackouts)は起きる。私達はテレビ、インターネット、電話などの使用は出来なくなる
https://pbs.twimg.com/media/ErTG5JqVkAApG5K?format=jpg&name=small
午後11:59 · 2021年1月9日·Twitter for iPhone
==
そしてナンシーペロシのPCが強奪されたというのを前回だか言った。 10台だと思ったら5台だった。 まあその辺はどうでもいいが。 これを奪ったのが海兵隊のパニッシャースカルと言われる、プロ中のプロの特殊作戦部隊の連中がやったことが判明している。 ホワイトハウスの中の監視カメラというものに、彼らのいでたちと記章が画像として残されていて、それらがネットで公開された。 勿論ペロシやマコーネル、そしてその背後の勢力に知らせる為にだ。 警告と脅し。
==
軽山羽魚(かるざんぱお/Kalzang Pawo) @KalzangP
昨日議事堂にはトランプサポーターのふりをしたANTIFAのそのまたふりをした軍人が紛れて素早く下院議長ナンシーペロシらのラップトップを押収したが、これやはFISA法(外国情報監視法)の適用による。
午前1:22 · 2021年1月9日·Twitter for Android
https://pbs.twimg.com/media/ErOQZHHVoAIGLFt?format=jpg&name=900x900
ーーー
Michelle Summers @RoShamBoProds
All the nuclear bombs in the world won't protect America from the stupidity of our own Congress.
Repressive corporateers make a fortune controlling our election process through ad agencies.
Armed domestic terrorists stormed our Capitol & easily accessed Spkr Pelosi's computer!
引用ツイート Ted Lieu
@tedlieu
WE CANNOT HEAL WITHOUT FIRST HAVING JUSTICE twitter.com/jenniferjjacob…
午後0:30 · 2021年1月10日·Twitter Web App
https://pbs.twimg.com/media/ErVyyyDVgAAhkbx?format=jpg&name=small
==
だからマコーネルは恐らく落ちた。 米国19の時点で、ペロシとカマラハリスが中心になって起動しようと躍起になっていた大統領弾劾の手続きから逃げた。 トランプ大統領は素晴らしい、とかとの発言までしていたようだ。 しかしもう全て遅い。
==
Christina Bobb @christina_bobb
Capitol police open doors for the protestors. They stand aside and invite them inside.
午前2:29 · 2021年1月9日·Twitter for iPhone
https://twitter.com/i/status/1347596278583197698
==
今回の議会へのアンティファ連中の侵入は、内部に潜り込ませていた二重スパイによって詳細情報が把握されており、そしてそれらに誰が命令を出していたのか、誰と繋がっていたのか、これが明らかになったら明らかに終わる連中がいる。 少なくともペロシとカマラハリスはその終わる連中の中にある。 そしてこの動画は、撮影者もまたパニッシャースカルの隊員であり、前の方の画像の人物が動画のカメラの中に入ってしまいそうになると、顔をうつさないようにしたり、カメラを移動させたりしている。
==
Austin Steinbart @AustinSteinbart Well look who it is
How many coincidences before it becomes mathematically impossible?
Let’s go Q ARMY, time to shine
YOU ARE THE NEWS NOW!
午前4:46 · 2021年1月9日·Twitter for iPhone
https://twitter.com/i/status/1347630736334082048
ーーー
日本の夜明け @nihonnoyoake99
なんと、あの角男は1年間アンティファとBLMに潜入していた海兵隊員だったとのこと!!!!
午前5:42 · 2021年1月10日·Twitter for iPhone
==
だからあれらの混乱もペロシたちが計画して、彼らは成功していたと勝手に思っていたが、それらの全てをトランプ陣営は知っていた。 このように考えてもいいかもしれない。 ナンシーペロシがなぜ発狂しているか、彼女のPCの中にこれらのアンティファ関係とのメールのやり取り情報、そして、彼女は議会の中の動画をリアルタイムでどうやら中国の人民解放軍の高官に送信しており、これらの部分は当然米国のクラーケン( 全世界ハッキングシステム) が分かっていただろうから、あとは物的証拠を捕獲するだけ… だからその為に今回の混乱が大きく利用( 作戦行動) されたのだとみる。
FISA裁判において、それらの立証がされたら( PCが中国と繋がって動画情報を送信していた動かぬ証拠が、ログがあったら) …彼女は国家叛逆罪で死刑だ。 だから発狂している。 日本でも過去に村田何とかという自称台湾人からの日本国籍取得者の議員が、国会審議中にスマホをいじっているという報告があったが、彼女も当然疑っておくべきだ。 どうせ中国に動画送信しているだろう。
==Sina Finance ソース中国語 18
7日夜20時39分、公式認証のマイクロブログWeiboのリリースによると、7日18時12分頃、湖南帆布サイクル技術有限公司の旧工場の作業場で爆発火災が発生した。
ネット動画からは、大きな爆発とともに、空への炎の爆発、夜を照らす閃光、そして「キノコ雲」の形成と、その迫力は凄まじいものがあります。
湖南帆布は、小型二次電池のリサイクル処理に加え、ニッケル水素パワーバッテリーとリチウムイオンパワーバッテリー(三元系、マンガン系、鉄系)の2種類を中心とした電気自動車用パワーバッテリーのリサイクル処理技術を有しており、総設計処理規模は1万トン/年となっています。
https://youtu.be/jrCMXoIdBzE
==
これらの爆発が化学的なものではなく、本当に核臨界からの爆発ということも想定しておかなければならない。 中国に民生と軍事の違いなどない。 これらバッテリー生産工場と称する生産装置で本当の所は何が造られていたか。 わたしはあなたに「 中国が徹底的に核兵器の増産をしている」 ということをいった。 そうしたものが軍事専用と称する工場の数だけで間に合うわけがない。 必ず民間の部分が転用されている。 わたしは放射性物質がこうした爆発によって環境の中に相当拡散されてしまっている可能性も今の中国だったら本当にあるなと考えている。 そうでなければ、これから怒涛の様に中国国民が死んでいくということの説明がつかないからだ。 もっとも、未来は確定していないが。
中国パキスタン、そしてバ***の大停電の発生の同時時間あたりに、パンピオ国務長官が新たなサイバー部隊の創設を発表した。 正確に言えばずっと前からあったものだろうし、活動もずっと行っていただろうが、それを公開した。 表の報道としては国務省の中に新しいサイバーセキュリティ局をつくったという表現になっている。 そんなものをまともに信じるほうがどうかしている。 そして以前言っていた 全世界緊急ネット停止 がどうやら本当に起きる。 正確に言えば、全世界の人々の携帯やスマホなどに、恐らくこの新設サイバ部隊の仕事として、大統領からの直接のメッセージを送るということの様だ。 もちろん一般のテレビなどのハイジャック、そして大統領メッセージ送信… これもあるかもしれないが未定。
更にパンピオ国務長官は 事実上の台湾への国家承認を行った。
==産経110
台湾当局との接触制限解除 米国務省
ポンペオ米国務長官は9日、台湾の外交、軍事当局者らとの接触を制限する国務省の内規を撤廃すると発表した。ポンペオ氏は声明で、中国政府に配慮して自主規制を続けてきたが「もういい。全て解除する」と表明した。国務省が関係当局に通達した関連指針も無効にする。 中国の反発は必至で、米中対立は一段と激しくなりそうだ。
==
こうした動きはもちろん、電気の供給が遮断された中国の国民の不満が高まる流れの中で、中国共産党指導者たちに分断を発生させるために、だ。 恐らく彼らは一枚岩になれない。 習近平主席が死亡しているからだ。 わたしは今の段階では彼は死んだととらえている。 春節の前後になっても大きな情報が出ないなら、死んだと見ていいと判定する。 または生きていても植物だとか。
== 2ちゃん
Good Morning everyone here’s some updated info for you in regards to where this all
stands.
1. No, our President did not concede in his statement this moming,
2. The affidavit of the Whistleblower that proves Italy & Obama were Involved in
the coup to overthrow our government via election official fraud was delivered on
Christmas Eve to the President. How do we know? Marla Mapless& T.iffany Trump
who Sandy works with sent it all to us (recording) on our WhatsApp group, They are
now under protection along with Maria whose voice is the one exposing it all on the
recording going around. Here is the recording – 50min, The most explosive section is
-orchstrated the theft-of u.s. html
3. President Trump won’t get a 2nd Term,
Because this was the last recorded term of a President who served in the America
Corporation.
He dismantled the Banking Act of 1871 from England. We are going back to a Republic
and Trump will be the first President of the new Republic with the Constitution fully
Intact
which includes a start date of the new President of
March 4th.
This was the original start date of a new President from 1776 until it was changed in
1933 under FDR.
4. Not only was it a set up yesterday via Antifa & the Traitors to disrupt the day
to smear us & the President, when our military was brought in they got a hold of
everyone’s laptops & devices while they went through the building as the traitors
scurried to the tunnels .brilliant! Many of their devices show they were online in real
time with Chinese operatives. As far as all the people that caved in yesterday goes, we
are watching traitors expose their true characters. This needed to happen.
5. The Georgia Runoff was another military sting to catch them all in the act… hence
Italy. Now that they signed and certified the Electoral votes last night, the crime has
now been committed. Game On! We are now in the season for Treason. Everyone
who has signed off has committed treason – we have now moved from “conspiracy to
commit treason’, to treason. What makes a good movie? Good actors. Today begins
the meat of the movie and 7-10 days Sidney comes out with her special prosecutors
report.
6. They suspended the Facebook and Twitter accounts of the President of the United
States yesterday. This allows him to communicate through the Emergency Broadcast
system, something he has set up and tested to all our cell phones Oct 2018.
7. Once you see the larger picture it makes sense. Don’t get caught up in the emotions
of what you are hearing or seeing in the media. Remember they are pushing their
narrative to keep people divided and in the dark.
Think logically,
This is now a Military Operation & the next 14 days may be rough.
Trump was in Abaline, Tx last night at the DOD Command Center watching this all
unfold.
Pray for our country.
Pray for our Military & pray for President Trump & his family.
ーーー
1. いいえ、我らの大統領は今朝、敗北を認めてなどいません。
2. 選挙結果を覆そうとイタリアとオバマが組んだことの内部通報者の宣誓供述書はクリスマスにトランプ大統領のもとに届けられました。なぜ知ってるのかって?Maria Mapless とT.iffany Trump ( Sandy ) はWhat’supのグループでその録音を私たちに伝えてくれたからです。彼らは録音の中に聞こえるMaria とともに証人保護プログラムの保護下に保護されて潜入しています。ここに50分の録音がありますが最も重要な暴露は最初の10分間です。https://rumble.com/w…zi-former-pm-ofitaly
3. トランプ大統領の二期目はありません。なぜならそれは「株式会社アメリカ」における最後の大統領だったからです。彼はイギリスによって植え付けられた銀行法1871を削除し、そのことで我々は共和国としてのアメリカの戻ります。そして3月4日を含めた起点とした新しい憲法のもとで彼は新しい大統領となります。これは1776年から始まりFDRによって変更された1933年を含むものです。
4. 昨日、アンティファや背任者たちによって大統領を陥れようとしただけではありません。我々の軍が入り込み全ての人たちのラップトップや電子機器を奪取している間に彼らは叛逆者を連れて地下のトンネルからビルの外へこっそり逃げ出そうとした一連の流れです。なんとすごいことでしょう!彼らのデバイスはオンラインでリアルタイムで中国高官と通じていました。彼らが地下へ蠢いている間私たちは裏切り者たちの本当の姿を見たのです。これは起こるべくして起こったのです。
5. Georgia Runoffはそれを捉えていたもう一つの軍的な刺客です。ただし、それはイタリアで。彼らが選挙人票を署名、確認したことにより犯罪行為が成し遂げられました。さあ、望むところです!我々はもはや「背任の季節」にいます。署名した者は皆犯罪行為を犯したことになるのです。もはや「反逆を働くだろうという陰謀論」かられっきとした反逆へと移ったのです。いい映画を作り出すものは何かといえば、素晴らしい役者です。これから映画の本筋が始まり、7~10日の間にパウエルが特別な訴追のためのレポートによってそれを明かしていきます。
6. 彼らは昨日、フェイスブックやツイッターのアカウントを停止しました。それによって彼は2018年10月に試験した緊急コミュニケーションシステムの起動が可能となります。
7. 大きな視点によって見てみればなるほどと合点がいくでしょう。メディアで見聞きすることで感情に溺れてはいけません。彼らは人々を分断することで人々を暗闇に閉じ込めておくような言説をとるのだということを忘れないでください。論理的に考えてください。これは軍事オペレーションであり、これからの14日間は厳しいものになることでしょう。トランプは昨夜テキサスのAbalineの国家軍事指揮センターにいてこれらが展開していくのを見ていました。この国のために祈ってください。私たちの軍とトランプ、そして彼の家族のために祈ってください。
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銀行法1871を検索してみるがいい。 そしてなぜ来年だったか再来年の大河ドラマが 渋沢栄一 なのかも。 新紙幣が彼なのかも。 これらの表彰アイコンを地底政府の概念でみるのと、反地底政府でみるのとではそれらの景色ががらりと変わるとは言う。 長くなるので今回はやらない。 結局カネの話だ。 欧州には、そして中韓北の儒教圏には「 働かない、だがカネクレ」 という意図、理論が全体の全てになっており、これらを実現するために上下の認識概念を造り、その上で下と称する存在たちをコトバと記録などでだまし、下のもの自ら指し出させるという概念を通じて、これらの地底政府の連中は( 今はその行動主体が明らかに中国。 しかし習近平主席が死んでいるのだとすれば、それも少し変わってくると判定するが) …ずーっとやってきた。 生きてきた。 子々孫々、家系をつないでやってきた。 この地上に △ の支配構造を造ってきた。 洋の東西を問わず。 こんな小学生の主張の様な意図をずーっとやってきただけに過ぎない。 こんな簡単で単純な精神的思惑都でも言えるものに気付かなかったのは我々に責任がある。 だから気づかなければならない。
人類の反撃が開始された。
傲慢の海の中から出てこなかった自称支配者たちは、これから大量に消えていく。 世界中で。
あなたは人類の側としてこれらの動きを見るのか、それとも自称支配者とやらの傲慢の領域の中からこれを見るのか、好きなのを選ぶがいい。
わたしは あたらしい人びと になる。 なれるかどうかは知らない。 しかしなる。 そして新しい世界に向かう。 独りでも構わない。 そこは新しい世界だからだ。 何かが待っている。 何かを生み出せる。 わたしはそれをやる。
ここで大きく道が分かれる。 以前にも言った。 わたしはあなたがあたらしい世界を選択することを願ってやまない。 …とかカッコいいい事を書いておいて、トランプ陣営が負けてしまうことだってあり得る。 わたしはここまで来たらそれはないだろうとは思っているが。 そしたらわたしは戦う。 怖いけど。 しかしそうする。 そうしなければあたらしい世界にはいけないからだ。
あなたは自ら考え、選択し、決断し、そして自らその足で歩くがいい。
Dr. Jay Calvert, a Board Certified Plastic Surgeon from Beverly Hills and President of The Rhinoplasty Society, will lead his chosen team of experts to the 24-hour marathon of lectures on the first World Rhinoplasty Day. This event will feature 140 of the top rhinoplasty surgeons from around the globe.
"This event represents the best in rhinoplasty education. I am proud to bring the Rhinoplasty Society team to this incredible event of world experts." - Dr. Jay Calvert
https://www.prnewswire.com/news-releases/dr-jay-calvert-to-lead-rhinoplasty-society-team-on-world-rhinoplasty-day-301174310.html