Sarge Hawk and Colonel Grimm narrowly escaped by helicopter from the Tan attack on their Green base, but on the way they spot a Blue tank in the middle of the nearest town, which is very suspicious given the circumstances, and Hawk He decides to go and investigate. Trying to follow the Spy, Sarge enters some kind of strange, illuminated cave or hole, which leads him to what appears to be another world totally different from his own: a vast and gigantic world. But to the misfortune of the Blue spy, the place where they ended up is too small to escape, and Hawk captures him back for debriefing.
The Spy provided a lot of information about the plans of Plastro and the Tan army, about the discovery of the "Portals" and the weapons that Plastro can get from there. Also the whereabouts of the Heroes.
Having rescued Hoover, Riff, Thick, and Shrap, Sarge is informed by Colonel Grimm that Plastro sent an ultimatum to the Green nation: "Surrender or be destroyed." The only option for the Greens is for Hawk to destroy the last remaining portal, but there is a problem: this remains in the most guarded corner of Fort Plastro...
FMV Mod for Army Men: Sarge's Heroes in Sega Dreamcast, adding the video cutscenes.
Sarge's Heroes is a third-person shooting video game developed and published by The 3DO Company for Nintendo 64 in North America on September 28, 1999 and April 14, 2000 in Europe. The player normally controls Sarge Hawk, a sergeant of the Green Army and fights against the evil General Plastro and the Tan Army. The story is the eternal racial war between the Greens and the Tas. This is 3DO's grand attempt to incorporate a recognizable brand into the Army Men franchise. Establish a main cast, updating the generic "Sarge" from the original series to a strongman Sarge Hawk, giving him a squad, a girlfriend and an officer at the helm. It is a very successful launch, despite the fact that Jim Cummings only gives the voice to each male character, resulting quite convincing. This game helped to bring the franchise further to the subseries Sarge's Heroes. Both armies are named after the usual colors of plastic toy army men.
There are two player modes: Campaign and BootCamp, in addition to the Multiplayer mode. In multiplayer mode from 2 to 4 players, players choose their character, faction (color) and difficulty.
The campaign of a player is the main mode of Sarge's Heroes. The player travels through various missions, completing objectives, killing enemies, destroying vehicles and rescuing plastic allies.
The BootCamp is a training level where the player learns the controls. It consists of training areas for all weapons, an obstacle course and a "real fire track".
Exclusive to the PS1 version of the game are the fully animated prerendered scenes, which the Nintendo 64 lacks, thanks to the limited space in the cartridges. Even the Dreamcast version, which is nothing more than an improved copy of the N64, stuck to the pantomime narration in the engine instead of the CGI-animated FMV films.
On N64 you don't have to deal with the clumsy physics and poor collision detection of PS1, even though N64 it's not perfect, it's just much better. DC is not much different to N64, but something worse. It's positive that the lack of verticality of PS1 and PC is not present in N64 and DC, because it adds a whole new dimension to the missions. The N64 version was not optimal in terms of its controls, but it was not as bad as Playstation 1 and PC.
Even though the Army Men games had already established a formula for their third-person shooting games with Army Men 3D, Sarge's Heroes deviates a lot, completely overhauling almost every aspect. The camera perspective, the detail, the movement, the animation; everything has been changed to allow for a faster and less deliberate pace. Sarge Hawk can also jump, which allows for a little climbing on platforms. Pero lo worst is the time it takes the camera that follows the player to adjust itself again, so that the view that we have ahead is not so disconcertingly vacillating.
The worse: the Dreamcast version has a total absence of pilotable vehicles. Only the Playstation and PC version has some tanks.
The Dreamcast version is the same than N64, only with better graphics, textures, character design and voice acting included, which is why Dreamcast is probably the best version (except that the FMV is missing here too).
#ArmyMenSargesHeroes #ArmyMen #Dreamcast #SargesHeroes #SegaDreamcast
Sarge Hawk and Colonel Grimm narrowly escaped by helicopter from the Tan attack on their Green base, but on the way they spot a Blue tank in the middle of the nearest town, which is very suspicious given the circumstances, and Hawk He decides to go and investigate. Trying to follow the Spy, Sarge enters some kind of strange, illuminated cave or hole, which leads him to what appears to be another world totally different from his own: a vast and gigantic world. But to the misfortune of the Blue spy, the place where they ended up is too small to escape, and Hawk captures him back for debriefing.
The Spy provided a lot of information about the plans of Plastro and the Tan army, about the discovery of the "Portals" and the weapons that Plastro can get from there. Also the whereabouts of the Heroes.
Having rescued Hoover and Riff, Sarge is on his way to rescue Thick, who is far going through a portal, in a garden on the Giant World. But he's only going to meet with a massacre.
With Thick rescued, then Sarge must go after Shrap in the frozen territory of the Gulag prison...
FMV Mod for Army Men: Sarge's Heroes in Sega Dreamcast, adding the video cutscenes.
Sarge's Heroes is a third-person shooting video game developed and published by The 3DO Company for Nintendo 64 in North America on September 28, 1999 and April 14, 2000 in Europe. The player normally controls Sarge Hawk, a sergeant of the Green Army and fights against the evil General Plastro and the Tan Army. The story is the eternal racial war between the Greens and the Tas. This is 3DO's grand attempt to incorporate a recognizable brand into the Army Men franchise. Establish a main cast, updating the generic "Sarge" from the original series to a strongman Sarge Hawk, giving him a squad, a girlfriend and an officer at the helm. It is a very successful launch, despite the fact that Jim Cummings only gives the voice to each male character, resulting quite convincing. This game helped to bring the franchise further to the subseries Sarge's Heroes. Both armies are named after the usual colors of plastic toy army men.
There are two player modes: Campaign and BootCamp, in addition to the Multiplayer mode. In multiplayer mode from 2 to 4 players, players choose their character, faction (color) and difficulty.
The campaign of a player is the main mode of Sarge's Heroes. The player travels through various missions, completing objectives, killing enemies, destroying vehicles and rescuing plastic allies.
The BootCamp is a training level where the player learns the controls. It consists of training areas for all weapons, an obstacle course and a "real fire track".
Exclusive to the PS1 version of the game are the fully animated prerendered scenes, which the Nintendo 64 lacks, thanks to the limited space in the cartridges. Even the Dreamcast version, which is nothing more than an improved copy of the N64, stuck to the pantomime narration in the engine instead of the CGI-animated FMV films.
On N64 you don't have to deal with the clumsy physics and poor collision detection of PS1, even though N64 it's not perfect, it's just much better. DC is not much different to N64, but something worse. It's positive that the lack of verticality of PS1 and PC is not present in N64 and DC, because it adds a whole new dimension to the missions. The N64 version was not optimal in terms of its controls, but it was not as bad as Playstation 1 and PC.
Even though the Army Men games had already established a formula for their third-person shooting games with Army Men 3D, Sarge's Heroes deviates a lot, completely overhauling almost every aspect. The camera perspective, the detail, the movement, the animation; everything has been changed to allow for a faster and less deliberate pace. Sarge Hawk can also jump, which allows for a little climbing on platforms. Pero lo worst is the time it takes the camera that follows the player to adjust itself again, so that the view that we have ahead is not so disconcertingly vacillating.
The worse: the Dreamcast version has a total absence of pilotable vehicles. Only the Playstation and PC version has some tanks.
The Dreamcast version is the same than N64, only with better graphics, textures, character design and voice acting included, which is why Dreamcast is probably the best version (except that the FMV is missing here too).
#ArmyMenSargesHeroes #ArmyMen #Dreamcast #SargesHeroes #SegaDreamcast
Sarge Hawk and Colonel Grimm narrowly escaped by helicopter from the Tan attack on their Green base, but on the way they spot a Blue tank in the middle of the nearest town, which is very suspicious given the circumstances, and Hawk He decides to go and investigate. Trying to follow the Spy, Sarge enters some kind of strange, illuminated cave or hole, which leads him to what appears to be another world totally different from his own: a vast and gigantic world. But to the misfortune of the Blue spy, the place where they ended up is too small to escape, and Hawk captures him back for debriefing.
The Spy provided a lot of information about the plans of Plastro and the Tan army, about the discovery of the "Portals" and the weapons that Plastro can get from there. Also the whereabouts of the Heroes.
Having rescued Hoover and Riff, Sarge is on his way to rescue Thick, who is far going through a portal, in a garden on the Giant World. But he's only going to meet with a massacre.
With Thick rescued, then Sarge must go after Shrap in the frozen territory of the Gulag prison...
FMV Mod for Army Men: Sarge's Heroes in Sega Dreamcast, adding the video cutscenes.
Sarge's Heroes is a third-person shooting video game developed and published by The 3DO Company for Nintendo 64 in North America on September 28, 1999 and April 14, 2000 in Europe. The player normally controls Sarge Hawk, a sergeant of the Green Army and fights against the evil General Plastro and the Tan Army. The story is the eternal racial war between the Greens and the Tas. This is 3DO's grand attempt to incorporate a recognizable brand into the Army Men franchise. Establish a main cast, updating the generic "Sarge" from the original series to a strongman Sarge Hawk, giving him a squad, a girlfriend and an officer at the helm. It is a very successful launch, despite the fact that Jim Cummings only gives the voice to each male character, resulting quite convincing. This game helped to bring the franchise further to the subseries Sarge's Heroes. Both armies are named after the usual colors of plastic toy army men.
There are two player modes: Campaign and BootCamp, in addition to the Multiplayer mode. In multiplayer mode from 2 to 4 players, players choose their character, faction (color) and difficulty.
The campaign of a player is the main mode of Sarge's Heroes. The player travels through various missions, completing objectives, killing enemies, destroying vehicles and rescuing plastic allies.
The BootCamp is a training level where the player learns the controls. It consists of training areas for all weapons, an obstacle course and a "real fire track".
Exclusive to the PS1 version of the game are the fully animated prerendered scenes, which the Nintendo 64 lacks, thanks to the limited space in the cartridges. Even the Dreamcast version, which is nothing more than an improved copy of the N64, stuck to the pantomime narration in the engine instead of the CGI-animated FMV films.
On N64 you don't have to deal with the clumsy physics and poor collision detection of PS1, even though N64 it's not perfect, it's just much better. DC is not much different to N64, but something worse. It's positive that the lack of verticality of PS1 and PC is not present in N64 and DC, because it adds a whole new dimension to the missions. The N64 version was not optimal in terms of its controls, but it was not as bad as Playstation 1 and PC.
Even though the Army Men games had already established a formula for their third-person shooting games with Army Men 3D, Sarge's Heroes deviates a lot, completely overhauling almost every aspect. The camera perspective, the detail, the movement, the animation; everything has been changed to allow for a faster and less deliberate pace. Sarge Hawk can also jump, which allows for a little climbing on platforms. Pero lo worst is the time it takes the camera that follows the player to adjust itself again, so that the view that we have ahead is not so disconcertingly vacillating.
The worse: the Dreamcast version has a total absence of pilotable vehicles. Only the Playstation and PC version has some tanks.
The Dreamcast version is the same than N64, only with better graphics, textures, character design and voice acting included, which is why Dreamcast is probably the best version (except that the FMV is missing here too).
#ArmyMenSargesHeroes #ArmyMen #Dreamcast #SargesHeroes #SegaDreamcast
Sarge Hawk and Colonel Grimm narrowly escaped by helicopter from the Tan attack on their Green base, but on the way they spot a Blue tank in the middle of the nearest town, which is very suspicious given the circumstances, and Hawk He decides to go and investigate. Trying to follow the Spy, Sarge enters some kind of strange, illuminated cave or hole, which leads him to what appears to be another world totally different from his own: a vast and gigantic world. But to the misfortune of the Blue spy, the place where they ended up is too small to escape, and Hawk captures him back for debriefing.
The Spy provided a lot of information about the plans of Plastro and the Tan army, about the discovery of the "Portals" and the weapons that Plastro can get from there. Also the whereabouts of the Heroes.
Having rescued Hoover and Riff, Sarge is on his way to rescue Thick, who is far going through a portal, in a garden on the Giant World. But he's only going to meet with a massacre.
With Thick rescued, then Sarge must go after Shrap in the frozen territory of the Gulag prison...
FMV Mod for Army Men: Sarge's Heroes in Sega Dreamcast, adding the video cutscenes.
Sarge's Heroes is a third-person shooting video game developed and published by The 3DO Company for Nintendo 64 in North America on September 28, 1999 and April 14, 2000 in Europe. The player normally controls Sarge Hawk, a sergeant of the Green Army and fights against the evil General Plastro and the Tan Army. The story is the eternal racial war between the Greens and the Tas. This is 3DO's grand attempt to incorporate a recognizable brand into the Army Men franchise. Establish a main cast, updating the generic "Sarge" from the original series to a strongman Sarge Hawk, giving him a squad, a girlfriend and an officer at the helm. It is a very successful launch, despite the fact that Jim Cummings only gives the voice to each male character, resulting quite convincing. This game helped to bring the franchise further to the subseries Sarge's Heroes. Both armies are named after the usual colors of plastic toy army men.
There are two player modes: Campaign and BootCamp, in addition to the Multiplayer mode. In multiplayer mode from 2 to 4 players, players choose their character, faction (color) and difficulty.
The campaign of a player is the main mode of Sarge's Heroes. The player travels through various missions, completing objectives, killing enemies, destroying vehicles and rescuing plastic allies.
The BootCamp is a training level where the player learns the controls. It consists of training areas for all weapons, an obstacle course and a "real fire track".
Exclusive to the PS1 version of the game are the fully animated prerendered scenes, which the Nintendo 64 lacks, thanks to the limited space in the cartridges. Even the Dreamcast version, which is nothing more than an improved copy of the N64, stuck to the pantomime narration in the engine instead of the CGI-animated FMV films.
On N64 you don't have to deal with the clumsy physics and poor collision detection of PS1, even though N64 it's not perfect, it's just much better. DC is not much different to N64, but something worse. It's positive that the lack of verticality of PS1 and PC is not present in N64 and DC, because it adds a whole new dimension to the missions. The N64 version was not optimal in terms of its controls, but it was not as bad as Playstation 1 and PC.
Even though the Army Men games had already established a formula for their third-person shooting games with Army Men 3D, Sarge's Heroes deviates a lot, completely overhauling almost every aspect. The camera perspective, the detail, the movement, the animation; everything has been changed to allow for a faster and less deliberate pace. Sarge Hawk can also jump, which allows for a little climbing on platforms. Pero lo worst is the time it takes the camera that follows the player to adjust itself again, so that the view that we have ahead is not so disconcertingly vacillating.
The worse: the Dreamcast version has a total absence of pilotable vehicles. Only the Playstation and PC version has some tanks.
The Dreamcast version is the same than N64, only with better graphics, textures, character design and voice acting included, which is why Dreamcast is probably the best version (except that the FMV is missing here too).
#ArmyMenSargesHeroes #ArmyMen #Dreamcast #SargesHeroes #SegaDreamcast
Sarge Hawk and Colonel Happy Jack Grimm make a narrow escape by helicopter from the Tan attack on the Green base, but on the way the pilot spots a Blue tank in the middle of the nearest town, which is highly suspicious given the circumstances, and Hawk decided to go investigate. Trying to follow Blue Spy, Sarge finds himself in some kind of strange, illuminated cave or hole, ending in a giant bathroom, catching the Blue Agent.
Regarding the Commando group of the Bravo company, the "Sarge's Heroes", nothing is known about them, and it only remains to be hoped that they have escaped the attack unharmed...
The Blue spy provided a lot of information about the plans of Plastro and the Tan army, about the discovery of the "Portals" and the weapons that Plastro can get there. Also the whereabouts of the Heroes. Thanks to that, Sarge rescued Riff, and now he's on his way to rescue Hoover...
FMV Mod for Army Men: Sarge's Heroes in Sega Dreamcast, adding the video cutscenes.
Sarge's Heroes is a third-person shooting video game developed and published by The 3DO Company for Nintendo 64 in North America on September 28, 1999 and April 14, 2000 in Europe. The player normally controls Sarge Hawk, a sergeant of the Green Army and fights against the evil General Plastro and the Tan Army. The story is the eternal racial war between the Greens and the Tas. This is 3DO's grand attempt to incorporate a recognizable brand into the Army Men franchise. Establish a main cast, updating the generic "Sarge" from the original series to a strongman Sarge Hawk, giving him a squad, a girlfriend and an officer at the helm. It is a very successful launch, despite the fact that Jim Cummings only gives the voice to each male character, resulting quite convincing. This game helped to bring the franchise further to the subseries Sarge's Heroes. Both armies are named after the usual colors of plastic toy army men.
There are two player modes: Campaign and BootCamp, in addition to the Multiplayer mode. In multiplayer mode from 2 to 4 players, players choose their character, faction (color) and difficulty.
The campaign of a player is the main mode of Sarge's Heroes. The player travels through various missions, completing objectives, killing enemies, destroying vehicles and rescuing plastic allies.
The BootCamp is a training level where the player learns the controls. It consists of training areas for all weapons, an obstacle course and a "real fire track".
Exclusive to the PS1 version of the game are the fully animated prerendered scenes, which the Nintendo 64 lacks, thanks to the limited space in the cartridges. Even the Dreamcast version, which is nothing more than an improved copy of the N64, stuck to the pantomime narration in the engine instead of the CGI-animated FMV films.
On N64 you don't have to deal with the clumsy physics and poor collision detection of PS1, even though N64 it's not perfect, it's just much better. DC is not much different to N64, but something worse. It's positive that the lack of verticality of PS1 and PC is not present in N64 and DC, because it adds a whole new dimension to the missions. The N64 version was not optimal in terms of its controls, but it was not as bad as Playstation 1 and PC.
Even though the Army Men games had already established a formula for their third-person shooting games with Army Men 3D, Sarge's Heroes deviates a lot, completely overhauling almost every aspect. The camera perspective, the detail, the movement, the animation; everything has been changed to allow for a faster and less deliberate pace. Sarge Hawk can also jump, which allows for a little climbing on platforms. Pero lo worst is the time it takes the camera that follows the player to adjust itself again, so that the view that we have ahead is not so disconcertingly vacillating.
The worse: the Dreamcast version has a total absence of pilotable vehicles. Only the Playstation and PC version has some tanks.
The Dreamcast version is the same than N64, only with better graphics, textures, character design and voice acting included, which is why Dreamcast is probably the best version (except that the FMV is missing here too).
#ArmyMenSargesHeroes #ArmyMen #Dreamcast #SargesHeroes #SegaDreamcast
Sarge Hawk and Colonel Happy Jack Grimm make a narrow escape by helicopter from the Tan attack on the Green base, but on the way the pilot spots a Blue tank in the middle of the nearest town, which is highly suspicious given the circumstances, and Hawk decided to go investigate. Trying to follow Blue Spy, Sarge finds himself in some kind of strange, illuminated cave or hole, ending in a giant bathroom, catching the Blue Agent.
Regarding the Commando group of the Bravo company, the "Sarge's Heroes", nothing is known about them, and it only remains to be hoped that they have escaped the attack unharmed...
The Blue spy provided a lot of information about the plans of Plastro and the Tan army, about the discovery of the "Portals" and the weapons that Plastro can get there. Also the whereabouts of the Heroes. Thanks to that, Sarge rescued Riff, and now he's on his way to rescue Hoover...
FMV Mod for Army Men: Sarge's Heroes in Sega Dreamcast, adding the video cutscenes.
Sarge's Heroes is a third-person shooting video game developed and published by The 3DO Company for Nintendo 64 in North America on September 28, 1999 and April 14, 2000 in Europe. The player normally controls Sarge Hawk, a sergeant of the Green Army and fights against the evil General Plastro and the Tan Army. The story is the eternal racial war between the Greens and the Tas. This is 3DO's grand attempt to incorporate a recognizable brand into the Army Men franchise. Establish a main cast, updating the generic "Sarge" from the original series to a strongman Sarge Hawk, giving him a squad, a girlfriend and an officer at the helm. It is a very successful launch, despite the fact that Jim Cummings only gives the voice to each male character, resulting quite convincing. This game helped to bring the franchise further to the subseries Sarge's Heroes. Both armies are named after the usual colors of plastic toy army men.
There are two player modes: Campaign and BootCamp, in addition to the Multiplayer mode. In multiplayer mode from 2 to 4 players, players choose their character, faction (color) and difficulty.
The campaign of a player is the main mode of Sarge's Heroes. The player travels through various missions, completing objectives, killing enemies, destroying vehicles and rescuing plastic allies.
The BootCamp is a training level where the player learns the controls. It consists of training areas for all weapons, an obstacle course and a "real fire track".
Exclusive to the PS1 version of the game are the fully animated prerendered scenes, which the Nintendo 64 lacks, thanks to the limited space in the cartridges. Even the Dreamcast version, which is nothing more than an improved copy of the N64, stuck to the pantomime narration in the engine instead of the CGI-animated FMV films.
On N64 you don't have to deal with the clumsy physics and poor collision detection of PS1, even though N64 it's not perfect, it's just much better. DC is not much different to N64, but something worse. It's positive that the lack of verticality of PS1 and PC is not present in N64 and DC, because it adds a whole new dimension to the missions. The N64 version was not optimal in terms of its controls, but it was not as bad as Playstation 1 and PC.
Even though the Army Men games had already established a formula for their third-person shooting games with Army Men 3D, Sarge's Heroes deviates a lot, completely overhauling almost every aspect. The camera perspective, the detail, the movement, the animation; everything has been changed to allow for a faster and less deliberate pace. Sarge Hawk can also jump, which allows for a little climbing on platforms. Pero lo worst is the time it takes the camera that follows the player to adjust itself again, so that the view that we have ahead is not so disconcertingly vacillating.
The worse: the Dreamcast version has a total absence of pilotable vehicles. Only the Playstation and PC version has some tanks.
The Dreamcast version is the same than N64, only with better graphics, textures, character design and voice acting included, which is why Dreamcast is probably the best version (except that the FMV is missing here too).
#ArmyMenSargesHeroes #ArmyMen #Dreamcast #SargesHeroes #SegaDreamcast
Sarge Hawk and Colonel Happy Jack Grimm make a narrow escape by helicopter from the Tan attack on the Green base, but on the way the pilot spots a Blue tank in the middle of the nearest town, which is highly suspicious given the circumstances, and Hawk decided to go investigate. Trying to follow Blue Spy, Sarge finds himself in some kind of strange, illuminated cave or hole, ending in a giant bathroom, catching the Blue Agent.
Regarding the Commando group of the Bravo company, the "Sarge's Heroes", nothing is known about them, and it only remains to be hoped that they have escaped the attack unharmed...
The Blue spy provided a lot of information about the plans of Plastro and the Tan army, about the discovery of the "Portals" and the weapons that Plastro can get there. Also the whereabouts of the Heroes. Thanks to that Sarge is going to rescue Riff...
FMV Mod for Army Men: Sarge's Heroes in Sega Dreamcast, adding the video cutscenes.
Sarge's Heroes is a third-person shooting video game developed and published by The 3DO Company for Nintendo 64 in North America on September 28, 1999 and April 14, 2000 in Europe. The player normally controls Sarge Hawk, a sergeant of the Green Army and fights against the evil General Plastro and the Tan Army. The story is the eternal racial war between the Greens and the Tas. This is 3DO's grand attempt to incorporate a recognizable brand into the Army Men franchise. Establish a main cast, updating the generic "Sarge" from the original series to a strongman Sarge Hawk, giving him a squad, a girlfriend and an officer at the helm. It is a very successful launch, despite the fact that Jim Cummings only gives the voice to each male character, resulting quite convincing. This game helped to bring the franchise further to the subseries Sarge's Heroes. Both armies are named after the usual colors of plastic toy army men.
There are two player modes: Campaign and BootCamp, in addition to the Multiplayer mode. In multiplayer mode from 2 to 4 players, players choose their character, faction (color) and difficulty.
The campaign of a player is the main mode of Sarge's Heroes. The player travels through various missions, completing objectives, killing enemies, destroying vehicles and rescuing plastic allies.
The BootCamp is a training level where the player learns the controls. It consists of training areas for all weapons, an obstacle course and a "real fire track".
Exclusive to the PS1 version of the game are the fully animated prerendered scenes, which the Nintendo 64 lacks, thanks to the limited space in the cartridges. Even the Dreamcast version, which is nothing more than an improved copy of the N64, stuck to the pantomime narration in the engine instead of the CGI-animated FMV films.
On N64 you don't have to deal with the clumsy physics and poor collision detection of PS1, even though N64 it's not perfect, it's just much better. DC is not much different to N64, but something worse. It's positive that the lack of verticality of PS1 and PC is not present in N64 and DC, because it adds a whole new dimension to the missions. The N64 version was not optimal in terms of its controls, but it was not as bad as Playstation 1 and PC.
Even though the Army Men games had already established a formula for their third-person shooting games with Army Men 3D, Sarge's Heroes deviates a lot, completely overhauling almost every aspect. The camera perspective, the detail, the movement, the animation; everything has been changed to allow for a faster and less deliberate pace. Sarge Hawk can also jump, which allows for a little climbing on platforms. Pero lo worst is the time it takes the camera that follows the player to adjust itself again, so that the view that we have ahead is not so disconcertingly vacillating.
The worse: the Dreamcast version has a total absence of pilotable vehicles. Only the Playstation and PC version has some tanks.
The Dreamcast version is the same than N64, only with better graphics, textures, character design and voice acting included, which is why Dreamcast is probably the best version (except that the FMV is missing here too).
#ArmyMenSargesHeroes #ArmyMen #Dreamcast #SargesHeroes #SegaDreamcast
Sarge Hawk and Colonel Happy Jack Grimm make a narrow escape by helicopter from the Tan attack on the Green base, but on the way the pilot spots a Blue tank in the middle of the nearest town, which is highly suspicious given the circumstances, and Hawk He decides to go investigate. Trying to follow him, Sarge finds himself in some kind of strange, illuminated cave or hole...
Regarding the Commando group of the Bravo company, the "Sarge's Heroes", nothing is known about them, and it only remains to be hoped that they have escaped the attack unharmed...
FMV Mod for Army Men: Sarge's Heroes in Sega Dreamcast, adding the video cutscenes.
Sarge's Heroes is a third-person shooting video game developed and published by The 3DO Company for Nintendo 64 in North America on September 28, 1999 and April 14, 2000 in Europe. The player normally controls Sarge Hawk, a sergeant of the Green Army and fights against the evil General Plastro and the Tan Army. The story is the eternal racial war between the Greens and the Tas. This is 3DO's grand attempt to incorporate a recognizable brand into the Army Men franchise. Establish a main cast, updating the generic "Sarge" from the original series to a strongman Sarge Hawk, giving him a squad, a girlfriend and an officer at the helm. It is a very successful launch, despite the fact that Jim Cummings only gives the voice to each male character, resulting quite convincing. This game helped to bring the franchise further to the subseries Sarge's Heroes. Both armies are named after the usual colors of plastic toy army men.
There are two player modes: Campaign and BootCamp, in addition to the Multiplayer mode. In multiplayer mode from 2 to 4 players, players choose their character, faction (color) and difficulty.
The campaign of a player is the main mode of Sarge's Heroes. The player travels through various missions, completing objectives, killing enemies, destroying vehicles and rescuing plastic allies.
The BootCamp is a training level where the player learns the controls. It consists of training areas for all weapons, an obstacle course and a "real fire track".
Exclusive to the PS1 version of the game are the fully animated prerendered scenes, which the Nintendo 64 lacks, thanks to the limited space in the cartridges. Even the Dreamcast version, which is nothing more than an improved copy of the N64, stuck to the pantomime narration in the engine instead of the CGI-animated FMV films.
On N64 you don't have to deal with the clumsy physics and poor collision detection of PS1, even though N64 it's not perfect, it's just much better. DC is not much different to N64, but something worse. It's positive that the lack of verticality of PS1 and PC is not present in N64 and DC, because it adds a whole new dimension to the missions. The N64 version was not optimal in terms of its controls, but it was not as bad as Playstation 1 and PC.
Even though the Army Men games had already established a formula for their third-person shooting games with Army Men 3D, Sarge's Heroes deviates a lot, completely overhauling almost every aspect. The camera perspective, the detail, the movement, the animation; everything has been changed to allow for a faster and less deliberate pace. Sarge Hawk can also jump, which allows for a little climbing on platforms. Pero lo worst is the time it takes the camera that follows the player to adjust itself again, so that the view that we have ahead is not so disconcertingly vacillating.
If the playability on N64 is the one that has been copied on the PS1 in a very poor way, there are many substantial differences. Sarge's Heroes on PlayStation 1 and PC are not horrible or anything, they are simply the worst versions of Sarge's Heroes to play, which makes the N64 probably the best (next to DC). Even if we ignore the graphic fidelity or the level of polish that suggests that PS1 and PC was a cheap and fast port job of N64, much of what did that the N64 and Dreamcast versions were notable was eliminated in the PS1 conversion. What you get on N64, the original version of the game, is a good, long and entertaining game, compared to something the boring PS1 and PC versions. There are some reasons why you might want to try the PS1: the inclusion of pre-rendered scenes, tanks, or maybe you just want to see the designs of different levels, which makes it a game that is almost totally different. But definitely N64 is the best version of the SH game.
The worse: the Dreamcast version has a total absence of pilotable vehicles. Only the Playstation and PC version has some tanks.
The Dreamcast version is the same than N64, only with better graphics, textures, character design and voice acting included, which is why Dreamcast is probably the best version (except that the FMV is missing here too).
#ArmyMenSargesHeroes #ArmyMen #Dreamcast #SargesHeroes #SegaDreamcast
Sarge Hawk and Colonel Happy Jack Grimm make a narrow escape by helicopter from the Tan attack on the Green base, but on the way the pilot spots a Blue tank in the middle of the nearest town, which is highly suspicious given the circumstances, and Hawk He decides to go investigate.
Regarding the Commando group of the Bravo company, the "Sarge's Heroes", nothing is known about them, and it only remains to be hoped that they have escaped the attack unharmed...
FMV Mod for Army Men: Sarge's Heroes in Sega Dreamcast, adding the video cutscenes.
Sarge's Heroes is a third-person shooting video game developed and published by The 3DO Company for Nintendo 64 in North America on September 28, 1999 and April 14, 2000 in Europe. The player normally controls Sarge Hawk, a sergeant of the Green Army and fights against the evil General Plastro and the Tan Army. The story is the eternal racial war between the Greens and the Tas. This is 3DO's grand attempt to incorporate a recognizable brand into the Army Men franchise. Establish a main cast, updating the generic "Sarge" from the original series to a strongman Sarge Hawk, giving him a squad, a girlfriend and an officer at the helm. It is a very successful launch, despite the fact that Jim Cummings only gives the voice to each male character, resulting quite convincing. This game helped to bring the franchise further to the subseries Sarge's Heroes. Both armies are named after the usual colors of plastic toy army men.
There are two player modes: Campaign and BootCamp, in addition to the Multiplayer mode. In multiplayer mode from 2 to 4 players, players choose their character, faction (color) and difficulty. Then, the players select a map and fight among themselves until they reach the number of deaths needed to win the match.
The campaign of a player is the main mode of Sarge's Heroes. The player travels through various missions, completing objectives, killing enemies, destroying vehicles and rescuing plastic allies.
The BootCamp is a training level where the player learns the controls. It consists of training areas for all weapons, an obstacle course and a "real fire track".
Exclusive to the PS1 version of the game are the fully animated prerendered scenes, which the Nintendo 64 lacks, thanks to the limited space in the cartridges. Even the Dreamcast version, which is nothing more than an improved copy of the N64, stuck to the pantomime narration in the engine instead of the CGI-animated FMV films.
On N64 you don't have to deal with the clumsy physics and poor collision detection of PS1, even though N64 it's not perfect, it's just much better. DC is not much different to N64, but something worse. It's positive that the lack of verticality of PS1 and PC is not present in N64 and DC, because it adds a whole new dimension to the missions. The N64 version was not optimal in terms of its controls, but it was not as bad as Playstation 1 and PC.
Even though the Army Men games had already established a formula for their third-person shooting games with Army Men 3D, Sarge's Heroes deviates a lot, completely overhauling almost every aspect. The camera perspective, the detail, the movement, the animation; everything has been changed to allow for a faster and less deliberate pace. Sarge Hawk can also jump, which allows for a little climbing on platforms. Pero lo worst is the time it takes the camera that follows the player to adjust itself again, so that the view that we have ahead is not so disconcertingly vacillating.
If the playability on N64 is the one that has been copied on the PS1 in a very poor way, there are many substantial differences. Sarge's Heroes on PlayStation 1 and PC are not horrible or anything, they are simply the worst versions of Sarge's Heroes to play, which makes the N64 probably the best (next to DC). Even if we ignore the graphic fidelity or the level of polish that suggests that PS1 and PC was a cheap and fast port job of N64, much of what did that the N64 and Dreamcast versions were notable was eliminated in the PS1 conversion. What you get on N64, the original version of the game, is a good, long and entertaining game, compared to something the boring PS1 and PC versions. There are some reasons why you might want to try the PS1: the inclusion of pre-rendered scenes, tanks, or maybe you just want to see the designs of different levels, which makes it a game that is almost totally different. But definitely N64 is the best version of the SH game.
The worse: the Dreamcast version has a total absence of pilotable vehicles. Only the Playstation and PC version has some tanks.
The Dreamcast version is the same than N64, only with better graphics, textures, character design and voice acting included, which is why Dreamcast is probably the best version (except that the FMV is missing here too).
#ArmyMenSargesHeroes #ArmyMen #Dreamcast #SargesHeroes #SegaDreamcast
A calm morning in a Green base of the Plastic World. Our protagonist, Sergeant Hawk, takes a nap...
FMV Mod for Army Men: Sarge's Heroes in Sega Dreamcast, adding the video cutscenes.
Sarge's Heroes is a third-person shooting video game developed and published by The 3DO Company for Nintendo 64 in North America on September 28, 1999 and April 14, 2000 in Europe. The player normally controls Sarge Hawk, a sergeant of the Green Army and fights against the evil General Plastro and the Tan Army. The story is the eternal racial war between the Greens and the Tas. This is 3DO's grand attempt to incorporate a recognizable brand into the Army Men franchise. Establish a main cast, updating the generic "Sarge" from the original series to a strongman Sarge Hawk, giving him a squad, a girlfriend and an officer at the helm. It is a very successful launch, despite the fact that Jim Cummings only gives the voice to each male character, resulting quite convincing. This game helped to bring the franchise further to the subseries Sarge's Heroes. Both armies are named after the usual colors of plastic toy army men.
There are two player modes: Campaign and BootCamp, in addition to the Multiplayer mode. In multiplayer mode from 2 to 4 players, players choose their character, faction (color) and difficulty. Then, the players select a map and fight among themselves until they reach the number of deaths needed to win the match.
The campaign of a player is the main mode of Sarge's Heroes. The player travels through various missions, completing objectives, killing enemies, destroying vehicles and rescuing plastic allies.
The BootCamp is a training level where the player learns the controls. It consists of training areas for all weapons, an obstacle course and a "real fire track".
Exclusive to the PS1 version of the game are the fully animated prerendered scenes, which the Nintendo 64 lacks, thanks to the limited space in the cartridges. Even the Dreamcast version, which is nothing more than an improved copy of the N64, stuck to the pantomime narration in the engine instead of the CGI-animated FMV films.
On N64 you don't have to deal with the clumsy physics and poor collision detection of PS1, even though N64 it's not perfect, it's just much better. DC is not much different to N64, but something worse. It's positive that the lack of verticality of PS1 and PC is not present in N64 and DC, because it adds a whole new dimension to the missions. The N64 version was not optimal in terms of its controls, but it was not as bad as Playstation 1 and PC.
Even though the Army Men games had already established a formula for their third-person shooting games with Army Men 3D, Sarge's Heroes deviates a lot, completely overhauling almost every aspect. The camera perspective, the detail, the movement, the animation; everything has been changed to allow for a faster and less deliberate pace. Sarge Hawk can also jump, which allows for a little climbing on platforms. But te worst is the time it takes the camera that follows the player to adjust itself again, so that the view that we have ahead is not so disconcertingly vacillating.
If the playability on N64 is the one that has been copied on the PS1 in a very poor way, there are many substantial differences. Sarge's Heroes on PlayStation 1 and PC are not horrible or anything, they are simply the worst versions of Sarge's Heroes to play, which makes the N64 probably the best (next to DC). Even if we ignore the graphic fidelity or the level of polish that suggests that PS1 and PC was a cheap and fast port job of N64, much of what did that the N64 and Dreamcast versions were notable was eliminated in the PS1 conversion. What you get on N64, the original version of the game, is a good, long and entertaining game, compared to something the boring PS1 and PC versions. There are some reasons why you might want to try the PS1: the inclusion of pre-rendered scenes, tanks, or maybe you just want to see the designs of different levels, which makes it a game that is almost totally different. But definitely N64 is the best version of the SH game.
The worse: the N64 version has a total absence of pilotable vehicles. Only the Playstation and PC version has some tanks. That's great, but the ones from Sarge's Heroes aren't particularly useful. So its exclusion on N64 is... insignificant.
The Dreamcast version is the same than N64, only with better graphics, textures, character design and voice acting included, which is why Dreamcast is probably the best version (except that the FMV is missing here too).
#ArmyMenSargesHeroes #ArmyMen #Dreamcast #SargesHeroes #SegaDreamcast
It's a beautiful and peaceful day on a Green World. Our protagonist, Sergeant Hawk, does his routine training in a Green base so as not to oxidize...
Sarge's Heroes is a third-person shooting video game developed and published by The 3DO Company for Nintendo 64 in North America on September 28, 1999 and April 14, 2000 in Europe. The player normally controls Sarge Hawk, a sergeant of the Green Army and fights against the evil General Plastro and the Tan Army. The story is the eternal racial war between the Greens and the Tas. This is 3DO's grand attempt to incorporate a recognizable brand into the Army Men franchise. Establish a main cast, updating the generic "Sarge" from the original series to a strongman Sarge Hawk, giving him a squad, a girlfriend and an officer at the helm. It is a very successful launch, despite the fact that Jim Cummings only gives the voice to each male character, resulting quite convincing. This game helped to bring the franchise further to the subseries Sarge's Heroes. Both armies are named after the usual colors of plastic toy army men.
There are two player modes: Campaign and BootCamp, in addition to the Multiplayer mode. In multiplayer mode from 2 to 4 players, players choose their character, faction (color) and difficulty. Then, the players select a map and fight among themselves until they reach the number of deaths needed to win the match.
The campaign of a player is the main mode of Sarge's Heroes. The player travels through various missions, completing objectives, killing enemies, destroying vehicles and rescuing plastic allies.
The BootCamp is a training level where the player learns the controls. It consists of training areas for all weapons, an obstacle course and a "real fire track".
Exclusive to the PS1 version of the game are the fully animated prerendered scenes, which the Nintendo 64 lacks, thanks to the limited space in the cartridges. Even the Dreamcast version, which is nothing more than an improved copy of the N64, stuck to the pantomime narration in the engine instead of the CGI-animated FMV films.
On N64 you don't have to deal with the clumsy physics and poor collision detection of PS1, even though N64 it's not perfect, it's just much better. DC is not much different to N64, but something worse. It's positive that the lack of verticality of PS1 and PC is not present in N64 and DC, because it adds a whole new dimension to the missions. The N64 version was not optimal in terms of its controls, but it was not as bad as Playstation 1 and PC.
Even though the Army Men games had already established a formula for their third-person shooting games with Army Men 3D, Sarge's Heroes deviates a lot, completely overhauling almost every aspect. The camera perspective, the detail, the movement, the animation; everything has been changed to allow for a faster and less deliberate pace. Sarge Hawk can also jump, which allows for a little climbing on platforms. Pero lo worst is the time it takes the camera that follows the player to adjust itself again, so that the view that we have ahead is not so disconcertingly vacillating.
If the playability on N64 is the one that has been copied on the PS1 in a very poor way, there are many substantial differences. Sarge's Heroes on PlayStation 1 and PC are not horrible or anything, they are simply the worst versions of Sarge's Heroes to play, which makes the N64 probably the best (next to DC). Even if we ignore the graphic fidelity or the level of polish that suggests that PS1 and PC was a cheap and fast port job of N64, much of what did that the N64 and Dreamcast versions were notable was eliminated in the PS1 conversion. What you get on N64, the original version of the game, is a good, long and entertaining game, compared to something the boring PS1 and PC versions. There are some reasons why you might want to try the PS1: the inclusion of pre-rendered scenes, tanks, or maybe you just want to see the designs of different levels, which makes it a game that is almost totally different. But definitely N64 is the best version of the SH game.
The worse: the N64 version has a total absence of pilotable vehicles. Only the Playstation and PC version has some tanks. That's great, but the ones from Sarge's Heroes aren't particularly useful. So its exclusion on N64 is... insignificant.
The Dreamcast version is the same than N64, only with better graphics, textures, character design and voice acting included, which is why Dreamcast is probably the best version (except that the FMV is missing here too).
#ArmyMenSargesHeroes #ArmyMen #Dreamcast #SargesHeroes #Sega #SegaDreamcast
Podcats de humor de nuestras webs:
https://www.spanish-voiceover.com y https://www.locutortv.com/spanish-dubbing-studio-dubbing-spanish-dubbing-voice-over-company-dubbing-spain/
Your First Thousand Clients Podcast by author Mitch Russo. Harnessing Effective Communication interview With Richard Blank
The business podcast for aspiring business owners & entrepreneurs.
Imagine having hundreds of highly successful business owners, business coaches, and business strategy consultants sharing their wisdom with you to help your company make it to the next level. That should be the goal when considering the best business podcasts to subscribe to, and that’s what we have achieved with “Your First Thousand Clients”.
From Employee To Employer And Leader. Communication is key in every business, especially when done over the phone. If you are looking for ways to improve your communication skills and lock in those pitches, this is the podcast for you. In this episode, Richard Blank, CEO of Costa Rica's Call Center, runs through the process of prospecting and how you can build your vocabulary, actively listen, use the right tone of voice, and match the pitch and mood of your client. And their importance in making sure that you don't just have a productive and meaningful interaction but that your client walks away satisfied with your service and the company as a whole. He also shares insights on creating a culture that allows your team to build relationships, empowerment and drive ownership. Tune and learn how to identify telesigns that tell you the right time to ask your confirmation question and lock in that sale for the first 1000 clients and beyond.
https://youtu.be/6Dw932wbj1M?si=2J3KFyFvbzHvNqil
https://youtu.be/mJaQEVWrVNE
https://youtu.be/t8tQnYy_0w4
Your First Thousand Clients Podcast, Mitch Russo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Imagine having hundreds of highly successful business owners sharing their wisdom with you to help your company make it to the next level.
Avoid the traps and pitfalls, grab little-know strategies and find some much-needed inspiration.
Recently syndicated with the C-Suite Network, the show is now an iTunes Top 200 podcast.
We’re always on the lookout for brilliant, successful business owners, business coaches, leadership coaches, and business/marketing consultants who can help our audience grow or start their company. On Your First Thousand Clients, we are looking ONLY for experienced CEOs, business leaders, successful entrepreneurs who are highly appreciated by the audience. You are making a contribution to the world with your interview, you are helping others. Business Owners of every kind will want to hear from some of the leading marketing, sales, growth and management experts in the world right here on Your First Thousand Clients! The show that gets you to YOUR first thousand clients and beyond!
Your First Thousand Clients Podcast by author Mitch Russo. Harnessing Effective Communication interview With Richard Blank
The business podcast for aspiring business owners & entrepreneurs.
Imagine having hundreds of highly successful business owners, business coaches, and business strategy consultants sharing their wisdom with you to help your company make it to the next level. That should be the goal when considering the best business podcasts to subscribe to, and that’s what we have achieved with “Your First Thousand Clients”.
From Employee To Employer And Leader. Communication is key in every business, especially when done over the phone. If you are looking for ways to improve your communication skills and lock in those pitches, this is the podcast for you. In this episode, Richard Blank, CEO of Costa Rica's Call Center, runs through the process of prospecting and how you can build your vocabulary, actively listen, use the right tone of voice, and match the pitch and mood of your client. And their importance in making sure that you don't just have a productive and meaningful interaction but that your client walks away satisfied with your service and the company as a whole. He also shares insights on creating a culture that allows your team to build relationships, empowerment and drive ownership. Tune and learn how to identify telesigns that tell you the right time to ask your confirmation question and lock in that sale for the first 1000 clients and beyond.
https://youtu.be/6Dw932wbj1M?si=2J3KFyFvbzHvNqil
https://youtu.be/mJaQEVWrVNE
https://youtu.be/t8tQnYy_0w4
Your First Thousand Clients Podcast, Mitch Russo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Imagine having hundreds of highly successful business owners sharing their wisdom with you to help your company make it to the next level.
Avoid the traps and pitfalls, grab little-know strategies and find some much-needed inspiration.
Recently syndicated with the C-Suite Network, the show is now an iTunes Top 200 podcast.
We’re always on the lookout for brilliant, successful business owners, business coaches, leadership coaches, and business/marketing consultants who can help our audience grow or start their company. On Your First Thousand Clients, we are looking ONLY for experienced CEOs, business leaders, successful entrepreneurs who are highly appreciated by the audience. You are making a contribution to the world with your interview, you are helping others. Business Owners of every kind will want to hear from some of the leading marketing, sales, growth and management experts in the world right here on Your First Thousand Clients! The show that gets you to YOUR first thousand clients and beyond!
Your First Thousand Clients Podcast by author Mitch Russo. Harnessing Effective Communication interview With Richard Blank
The business podcast for aspiring business owners & entrepreneurs.
Imagine having hundreds of highly successful business owners, business coaches, and business strategy consultants sharing their wisdom with you to help your company make it to the next level. That should be the goal when considering the best business podcasts to subscribe to, and that’s what we have achieved with “Your First Thousand Clients”.
From Employee To Employer And Leader. Communication is key in every business, especially when done over the phone. If you are looking for ways to improve your communication skills and lock in those pitches, this is the podcast for you. In this episode, Richard Blank, CEO of Costa Rica's Call Center, runs through the process of prospecting and how you can build your vocabulary, actively listen, use the right tone of voice, and match the pitch and mood of your client. And their importance in making sure that you don't just have a productive and meaningful interaction but that your client walks away satisfied with your service and the company as a whole. He also shares insights on creating a culture that allows your team to build relationships, empowerment and drive ownership. Tune and learn how to identify telesigns that tell you the right time to ask your confirmation question and lock in that sale for the first 1000 clients and beyond.
https://youtu.be/6Dw932wbj1M?si=2J3KFyFvbzHvNqil
https://youtu.be/mJaQEVWrVNE
https://youtu.be/t8tQnYy_0w4
Your First Thousand Clients Podcast, Mitch Russo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Imagine having hundreds of highly successful business owners sharing their wisdom with you to help your company make it to the next level.
Avoid the traps and pitfalls, grab little-know strategies and find some much-needed inspiration.
Recently syndicated with the C-Suite Network, the show is now an iTunes Top 200 podcast.
We’re always on the lookout for brilliant, successful business owners, business coaches, leadership coaches, and business/marketing consultants who can help our audience grow or start their company. On Your First Thousand Clients, we are looking ONLY for experienced CEOs, business leaders, successful entrepreneurs who are highly appreciated by the audience. You are making a contribution to the world with your interview, you are helping others. Business Owners of every kind will want to hear from some of the leading marketing, sales, growth and management experts in the world right here on Your First Thousand Clients! The show that gets you to YOUR first thousand clients and beyond!
Your First Thousand Clients Podcast by author Mitch Russo. Harnessing Effective Communication interview With Richard Blank
The business podcast for aspiring business owners & entrepreneurs.
Imagine having hundreds of highly successful business owners, business coaches, and business strategy consultants sharing their wisdom with you to help your company make it to the next level. That should be the goal when considering the best business podcasts to subscribe to, and that’s what we have achieved with “Your First Thousand Clients”.
From Employee To Employer And Leader. Communication is key in every business, especially when done over the phone. If you are looking for ways to improve your communication skills and lock in those pitches, this is the podcast for you. In this episode, Richard Blank, CEO of Costa Rica's Call Center, runs through the process of prospecting and how you can build your vocabulary, actively listen, use the right tone of voice, and match the pitch and mood of your client. And their importance in making sure that you don't just have a productive and meaningful interaction but that your client walks away satisfied with your service and the company as a whole. He also shares insights on creating a culture that allows your team to build relationships, empowerment and drive ownership. Tune and learn how to identify telesigns that tell you the right time to ask your confirmation question and lock in that sale for the first 1000 clients and beyond.
https://youtu.be/6Dw932wbj1M?si=2J3KFyFvbzHvNqil
https://youtu.be/mJaQEVWrVNE
https://youtu.be/t8tQnYy_0w4
Your First Thousand Clients Podcast, Mitch Russo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Imagine having hundreds of highly successful business owners sharing their wisdom with you to help your company make it to the next level.
Avoid the traps and pitfalls, grab little-know strategies and find some much-needed inspiration.
Recently syndicated with the C-Suite Network, the show is now an iTunes Top 200 podcast.
We’re always on the lookout for brilliant, successful business owners, business coaches, leadership coaches, and business/marketing consultants who can help our audience grow or start their company. On Your First Thousand Clients, we are looking ONLY for experienced CEOs, business leaders, successful entrepreneurs who are highly appreciated by the audience. You are making a contribution to the world with your interview, you are helping others. Business Owners of every kind will want to hear from some of the leading marketing, sales, growth and management experts in the world right here on Your First Thousand Clients! The show that gets you to YOUR first thousand clients and beyond!
Your First Thousand Clients Podcast by author Mitch Russo. Harnessing Effective Communication interview With Richard Blank
The business podcast for aspiring business owners & entrepreneurs.
Imagine having hundreds of highly successful business owners, business coaches, and business strategy consultants sharing their wisdom with you to help your company make it to the next level. That should be the goal when considering the best business podcasts to subscribe to, and that’s what we have achieved with “Your First Thousand Clients”.
From Employee To Employer And Leader. Communication is key in every business, especially when done over the phone. If you are looking for ways to improve your communication skills and lock in those pitches, this is the podcast for you. In this episode, Richard Blank, CEO of Costa Rica's Call Center, runs through the process of prospecting and how you can build your vocabulary, actively listen, use the right tone of voice, and match the pitch and mood of your client. And their importance in making sure that you don't just have a productive and meaningful interaction but that your client walks away satisfied with your service and the company as a whole. He also shares insights on creating a culture that allows your team to build relationships, empowerment and drive ownership. Tune and learn how to identify telesigns that tell you the right time to ask your confirmation question and lock in that sale for the first 1000 clients and beyond.
https://youtu.be/6Dw932wbj1M?si=2J3KFyFvbzHvNqil
https://youtu.be/mJaQEVWrVNE
https://youtu.be/t8tQnYy_0w4
Your First Thousand Clients Podcast, Mitch Russo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Imagine having hundreds of highly successful business owners sharing their wisdom with you to help your company make it to the next level.
Avoid the traps and pitfalls, grab little-know strategies and find some much-needed inspiration.
Recently syndicated with the C-Suite Network, the show is now an iTunes Top 200 podcast.
We’re always on the lookout for brilliant, successful business owners, business coaches, leadership coaches, and business/marketing consultants who can help our audience grow or start their company. On Your First Thousand Clients, we are looking ONLY for experienced CEOs, business leaders, successful entrepreneurs who are highly appreciated by the audience. You are making a contribution to the world with your interview, you are helping others. Business Owners of every kind will want to hear from some of the leading marketing, sales, growth and management experts in the world right here on Your First Thousand Clients! The show that gets you to YOUR first thousand clients and beyond!
If a producer, label or copyright holder is not satisfied with an upload, please contact us via one of our social networks. The content will then be removed immediately (radio.ptr.inc@gmail.com), but before you decide to remove the copyrighted film, I would like to inform you that you have the opportunity to set the copyrighted content. In this case, all monetization goes to the copyright holder. Your distributor should be able to claim royalties for you!
Beauty Of Colors podcast hosted by Cleanne Johnson. Exploring Expanding And Changing Lives with Richard Blank.
Life experiences are definitely worth sharing with the world. You would ask, "WHY" should I share my story with the world. We are more similar, and our life experiences are basically the same in a different format. By you sharing your story, that helps to encourage others into navigations of rough waters. Now more than ever, people need someone else story to motivate them. People going through mental health issues, traumas and other problems need to know they are not the only ones going through it. Your story can save a life. Join Beauty of Colors Podcast and listen to these stories of people who have overcame trauma, anxiety, depression, mental health issues, suicide and more. Grow at changing your life and help others cope with difficult circumstances, especially during these times.
Beauty Of Colors podcast hosted by Cleanne Johnson where the talk is about loving self, the power of I AM, getting out of the box, and helping others along their journey in life.
Adapting to Costa Rican Culture and Finding Stability
So how was that like when you moved to Costa Rica? How was the feeling and the culture and was it different? Well, that's a wonderful question. Costa Rica has an expression. They say Pura Vida, which means pure life. It's ecotourism. So you're talking about natural, beautiful rainforests with flowers and the plants and the natural beauty. of this paradise and so you're overwhelmed and after the honeymoon stage wears off and you realize you're living there you start to explore more places just not the touristy areas yeah and so when you're sitting underneath a palm tree by a waterfall with the love of your life having a wonderful day you you really become one with so many things and you shed some skin and you want more of it and so how is Costa Rica Well, I had to get past certain expectations and parents' guilt. Decided to make some roots there and learn the business from the inside out to give myself stability. And between me and you and even my mama sitting next to me, I needed a little bit more maturity in order to make certain decisions to live the rest of my life. These were things you had to make the full dedications. and to understand your limits. And I had to be exceptionally realistic.
Life Shouldn't Be a Forced March
we know that it's a distance, but it just doesn't have to be a forced march. You can wear comfortable shoes, have the wind in your back and maybe some currents in the water to move you along there. Certain times you're given natural gifts where the stars are aligned. And so I believe you should take advantage of those moments and you should embrace them.
The Power of Human Touch and Positive Escalation
And a lot of people are depending now on AI, which is omni-channel non-voice support like chats and emails and bots. I see that my friend is more gathering, gathering the information and then they bring it to us in the kitchen to cut, slice and dice and to serve it out this. I need that human touch. I will always press zero to speak with somebody because I might be disclosing something personal. I might be emotional. And I don't want latency of putting in a trouble ticket or having to keep repeating the information because the computer can't get my accent. Yeah, that's true. You know, I mean, come on. Sometimes you get a free dessert if you're nice. So there might be a very good chance that my situation not only could get resolved, but I'm going to teach you and your audience a million dollar secret. It's the positive escalation. When somebody assists me and lends a hand, I will make sure that their colleagues and supervisors hear about this either in writing or verbally. I'm not looking for the free cappuccino. It does happen.
https://youtu.be/MG7MP9ossL4
https://youtu.be/PGNLBzKCiJg
https://youtu.be/L7bvF_sR8pI
https://youtu.be/kFpFTy2sXn0
Beauty Of Colors podcast, Cleanne Lynn Johnson, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
Beauty of colors (Poems)
These poems will lift your inner spirit, and transform your life, give you a sense of purpose, belonging an appreciation for beauty in and around you. This collection of poems will draw you to the core of the earth and make you realize you are special, unique and created by a creator being one with the earth. So, fuel yourself from these poems an arise to the top.
Cleanne Lynn Johnson
She is a talented and creative artist who immersed herself in acting and performing arts from age 5. Blessed with her storytelling prowess, she perfected the art by telling stories to her family, creating fictional characters who came to life through her words.
Cleanne started writing short stories and poetry to express her feelings and found writing to be a safe haven. Through her podcast, Beauty of Colors, the author of Love My Colors, Beauty of Colors (poems), and Beauty of Life: 101 Inspirational Quotes, she loves to inspire people and listens to their stories. Deep in her heart, she believes everyone has a story to help change someone’s life. Thus, her podcast has become a medium for others to share their stories and experiences.
A firm believer in continuous learning and development, she holds a Bachelor of Science in Dietetics and a Master’s in Public Health from Andrews University in Michigan and now works as a registered dietitian.
When she is not busy working on her next literary project, Cleanne enjoys cooking, hiking, reading, sewing, and encouraging people from all different ethnicities that they are special, unique, and beautiful.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BeautyOfColorspodcast #CleanneLynnJohnson #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Beauty Of Colors podcast hosted by Cleanne Johnson. Exploring Expanding And Changing Lives with Richard Blank.
Life experiences are definitely worth sharing with the world. You would ask, "WHY" should I share my story with the world. We are more similar, and our life experiences are basically the same in a different format. By you sharing your story, that helps to encourage others into navigations of rough waters. Now more than ever, people need someone else story to motivate them. People going through mental health issues, traumas and other problems need to know they are not the only ones going through it. Your story can save a life. Join Beauty of Colors Podcast and listen to these stories of people who have overcame trauma, anxiety, depression, mental health issues, suicide and more. Grow at changing your life and help others cope with difficult circumstances, especially during these times.
Beauty Of Colors podcast hosted by Cleanne Johnson where the talk is about loving self, the power of I AM, getting out of the box, and helping others along their journey in life.
Adapting to Costa Rican Culture and Finding Stability
So how was that like when you moved to Costa Rica? How was the feeling and the culture and was it different? Well, that's a wonderful question. Costa Rica has an expression. They say Pura Vida, which means pure life. It's ecotourism. So you're talking about natural, beautiful rainforests with flowers and the plants and the natural beauty. of this paradise and so you're overwhelmed and after the honeymoon stage wears off and you realize you're living there you start to explore more places just not the touristy areas yeah and so when you're sitting underneath a palm tree by a waterfall with the love of your life having a wonderful day you you really become one with so many things and you shed some skin and you want more of it and so how is Costa Rica Well, I had to get past certain expectations and parents' guilt. Decided to make some roots there and learn the business from the inside out to give myself stability. And between me and you and even my mama sitting next to me, I needed a little bit more maturity in order to make certain decisions to live the rest of my life. These were things you had to make the full dedications. and to understand your limits. And I had to be exceptionally realistic.
Life Shouldn't Be a Forced March
we know that it's a distance, but it just doesn't have to be a forced march. You can wear comfortable shoes, have the wind in your back and maybe some currents in the water to move you along there. Certain times you're given natural gifts where the stars are aligned. And so I believe you should take advantage of those moments and you should embrace them.
The Power of Human Touch and Positive Escalation
And a lot of people are depending now on AI, which is omni-channel non-voice support like chats and emails and bots. I see that my friend is more gathering, gathering the information and then they bring it to us in the kitchen to cut, slice and dice and to serve it out this. I need that human touch. I will always press zero to speak with somebody because I might be disclosing something personal. I might be emotional. And I don't want latency of putting in a trouble ticket or having to keep repeating the information because the computer can't get my accent. Yeah, that's true. You know, I mean, come on. Sometimes you get a free dessert if you're nice. So there might be a very good chance that my situation not only could get resolved, but I'm going to teach you and your audience a million dollar secret. It's the positive escalation. When somebody assists me and lends a hand, I will make sure that their colleagues and supervisors hear about this either in writing or verbally. I'm not looking for the free cappuccino. It does happen.
https://youtu.be/MG7MP9ossL4
https://youtu.be/PGNLBzKCiJg
https://youtu.be/L7bvF_sR8pI
https://youtu.be/kFpFTy2sXn0
Beauty Of Colors podcast, Cleanne Lynn Johnson, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
Beauty of colors (Poems)
These poems will lift your inner spirit, and transform your life, give you a sense of purpose, belonging an appreciation for beauty in and around you. This collection of poems will draw you to the core of the earth and make you realize you are special, unique and created by a creator being one with the earth. So, fuel yourself from these poems an arise to the top.
Cleanne Lynn Johnson
She is a talented and creative artist who immersed herself in acting and performing arts from age 5. Blessed with her storytelling prowess, she perfected the art by telling stories to her family, creating fictional characters who came to life through her words.
Cleanne started writing short stories and poetry to express her feelings and found writing to be a safe haven. Through her podcast, Beauty of Colors, the author of Love My Colors, Beauty of Colors (poems), and Beauty of Life: 101 Inspirational Quotes, she loves to inspire people and listens to their stories. Deep in her heart, she believes everyone has a story to help change someone’s life. Thus, her podcast has become a medium for others to share their stories and experiences.
A firm believer in continuous learning and development, she holds a Bachelor of Science in Dietetics and a Master’s in Public Health from Andrews University in Michigan and now works as a registered dietitian.
When she is not busy working on her next literary project, Cleanne enjoys cooking, hiking, reading, sewing, and encouraging people from all different ethnicities that they are special, unique, and beautiful.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BeautyOfColorspodcast #CleanneLynnJohnson #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Beauty Of Colors podcast hosted by Cleanne Johnson. Exploring Expanding And Changing Lives with Richard Blank.
Life experiences are definitely worth sharing with the world. You would ask, "WHY" should I share my story with the world. We are more similar, and our life experiences are basically the same in a different format. By you sharing your story, that helps to encourage others into navigations of rough waters. Now more than ever, people need someone else story to motivate them. People going through mental health issues, traumas and other problems need to know they are not the only ones going through it. Your story can save a life. Join Beauty of Colors Podcast and listen to these stories of people who have overcame trauma, anxiety, depression, mental health issues, suicide and more. Grow at changing your life and help others cope with difficult circumstances, especially during these times.
Beauty Of Colors podcast hosted by Cleanne Johnson where the talk is about loving self, the power of I AM, getting out of the box, and helping others along their journey in life.
Adapting to Costa Rican Culture and Finding Stability
So how was that like when you moved to Costa Rica? How was the feeling and the culture and was it different? Well, that's a wonderful question. Costa Rica has an expression. They say Pura Vida, which means pure life. It's ecotourism. So you're talking about natural, beautiful rainforests with flowers and the plants and the natural beauty. of this paradise and so you're overwhelmed and after the honeymoon stage wears off and you realize you're living there you start to explore more places just not the touristy areas yeah and so when you're sitting underneath a palm tree by a waterfall with the love of your life having a wonderful day you you really become one with so many things and you shed some skin and you want more of it and so how is Costa Rica Well, I had to get past certain expectations and parents' guilt. Decided to make some roots there and learn the business from the inside out to give myself stability. And between me and you and even my mama sitting next to me, I needed a little bit more maturity in order to make certain decisions to live the rest of my life. These were things you had to make the full dedications. and to understand your limits. And I had to be exceptionally realistic.
Life Shouldn't Be a Forced March
we know that it's a distance, but it just doesn't have to be a forced march. You can wear comfortable shoes, have the wind in your back and maybe some currents in the water to move you along there. Certain times you're given natural gifts where the stars are aligned. And so I believe you should take advantage of those moments and you should embrace them.
The Power of Human Touch and Positive Escalation
And a lot of people are depending now on AI, which is omni-channel non-voice support like chats and emails and bots. I see that my friend is more gathering, gathering the information and then they bring it to us in the kitchen to cut, slice and dice and to serve it out this. I need that human touch. I will always press zero to speak with somebody because I might be disclosing something personal. I might be emotional. And I don't want latency of putting in a trouble ticket or having to keep repeating the information because the computer can't get my accent. Yeah, that's true. You know, I mean, come on. Sometimes you get a free dessert if you're nice. So there might be a very good chance that my situation not only could get resolved, but I'm going to teach you and your audience a million dollar secret. It's the positive escalation. When somebody assists me and lends a hand, I will make sure that their colleagues and supervisors hear about this either in writing or verbally. I'm not looking for the free cappuccino. It does happen.
https://youtu.be/MG7MP9ossL4
https://youtu.be/PGNLBzKCiJg
https://youtu.be/L7bvF_sR8pI
https://youtu.be/kFpFTy2sXn0
Beauty Of Colors podcast, Cleanne Lynn Johnson, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
Beauty of colors (Poems)
These poems will lift your inner spirit, and transform your life, give you a sense of purpose, belonging an appreciation for beauty in and around you. This collection of poems will draw you to the core of the earth and make you realize you are special, unique and created by a creator being one with the earth. So, fuel yourself from these poems an arise to the top.
Cleanne Lynn Johnson
She is a talented and creative artist who immersed herself in acting and performing arts from age 5. Blessed with her storytelling prowess, she perfected the art by telling stories to her family, creating fictional characters who came to life through her words.
Cleanne started writing short stories and poetry to express her feelings and found writing to be a safe haven. Through her podcast, Beauty of Colors, the author of Love My Colors, Beauty of Colors (poems), and Beauty of Life: 101 Inspirational Quotes, she loves to inspire people and listens to their stories. Deep in her heart, she believes everyone has a story to help change someone’s life. Thus, her podcast has become a medium for others to share their stories and experiences.
A firm believer in continuous learning and development, she holds a Bachelor of Science in Dietetics and a Master’s in Public Health from Andrews University in Michigan and now works as a registered dietitian.
When she is not busy working on her next literary project, Cleanne enjoys cooking, hiking, reading, sewing, and encouraging people from all different ethnicities that they are special, unique, and beautiful.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BeautyOfColorspodcast #CleanneLynnJohnson #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Beauty Of Colors podcast hosted by Cleanne Johnson. Exploring Expanding And Changing Lives with Richard Blank.
Life experiences are definitely worth sharing with the world. You would ask, "WHY" should I share my story with the world. We are more similar, and our life experiences are basically the same in a different format. By you sharing your story, that helps to encourage others into navigations of rough waters. Now more than ever, people need someone else story to motivate them. People going through mental health issues, traumas and other problems need to know they are not the only ones going through it. Your story can save a life. Join Beauty of Colors Podcast and listen to these stories of people who have overcame trauma, anxiety, depression, mental health issues, suicide and more. Grow at changing your life and help others cope with difficult circumstances, especially during these times.
Beauty Of Colors podcast hosted by Cleanne Johnson where the talk is about loving self, the power of I AM, getting out of the box, and helping others along their journey in life.
Adapting to Costa Rican Culture and Finding Stability
So how was that like when you moved to Costa Rica? How was the feeling and the culture and was it different? Well, that's a wonderful question. Costa Rica has an expression. They say Pura Vida, which means pure life. It's ecotourism. So you're talking about natural, beautiful rainforests with flowers and the plants and the natural beauty. of this paradise and so you're overwhelmed and after the honeymoon stage wears off and you realize you're living there you start to explore more places just not the touristy areas yeah and so when you're sitting underneath a palm tree by a waterfall with the love of your life having a wonderful day you you really become one with so many things and you shed some skin and you want more of it and so how is Costa Rica Well, I had to get past certain expectations and parents' guilt. Decided to make some roots there and learn the business from the inside out to give myself stability. And between me and you and even my mama sitting next to me, I needed a little bit more maturity in order to make certain decisions to live the rest of my life. These were things you had to make the full dedications. and to understand your limits. And I had to be exceptionally realistic.
Life Shouldn't Be a Forced March
we know that it's a distance, but it just doesn't have to be a forced march. You can wear comfortable shoes, have the wind in your back and maybe some currents in the water to move you along there. Certain times you're given natural gifts where the stars are aligned. And so I believe you should take advantage of those moments and you should embrace them.
The Power of Human Touch and Positive Escalation
And a lot of people are depending now on AI, which is omni-channel non-voice support like chats and emails and bots. I see that my friend is more gathering, gathering the information and then they bring it to us in the kitchen to cut, slice and dice and to serve it out this. I need that human touch. I will always press zero to speak with somebody because I might be disclosing something personal. I might be emotional. And I don't want latency of putting in a trouble ticket or having to keep repeating the information because the computer can't get my accent. Yeah, that's true. You know, I mean, come on. Sometimes you get a free dessert if you're nice. So there might be a very good chance that my situation not only could get resolved, but I'm going to teach you and your audience a million dollar secret. It's the positive escalation. When somebody assists me and lends a hand, I will make sure that their colleagues and supervisors hear about this either in writing or verbally. I'm not looking for the free cappuccino. It does happen.
https://youtu.be/MG7MP9ossL4
https://youtu.be/PGNLBzKCiJg
https://youtu.be/L7bvF_sR8pI
https://youtu.be/kFpFTy2sXn0
Beauty Of Colors podcast, Cleanne Lynn Johnson, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
Beauty of colors (Poems)
These poems will lift your inner spirit, and transform your life, give you a sense of purpose, belonging an appreciation for beauty in and around you. This collection of poems will draw you to the core of the earth and make you realize you are special, unique and created by a creator being one with the earth. So, fuel yourself from these poems an arise to the top.
Cleanne Lynn Johnson
She is a talented and creative artist who immersed herself in acting and performing arts from age 5. Blessed with her storytelling prowess, she perfected the art by telling stories to her family, creating fictional characters who came to life through her words.
Cleanne started writing short stories and poetry to express her feelings and found writing to be a safe haven. Through her podcast, Beauty of Colors, the author of Love My Colors, Beauty of Colors (poems), and Beauty of Life: 101 Inspirational Quotes, she loves to inspire people and listens to their stories. Deep in her heart, she believes everyone has a story to help change someone’s life. Thus, her podcast has become a medium for others to share their stories and experiences.
A firm believer in continuous learning and development, she holds a Bachelor of Science in Dietetics and a Master’s in Public Health from Andrews University in Michigan and now works as a registered dietitian.
When she is not busy working on her next literary project, Cleanne enjoys cooking, hiking, reading, sewing, and encouraging people from all different ethnicities that they are special, unique, and beautiful.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#BeautyOfColorspodcast #CleanneLynnJohnson #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Author your Brand Podcast. Surfing, Bilingualism, and Non-Voice Omnichannel Support with Richard Blank
The Author Your Brand show takes a deep dive into becoming a best selling author, sometimes without writing a word. The host, Doug Crowe, interviews CEO’s of multi-million dollar firms, successful entrepreneurs, and “slightly” famous people. Guests include the former CMO of Starbucks Asia, the Inventor of GPS (who sold the company he founded for $6.6 Billion) & NYT bestselling authors. This daily LIVE show uncovers the mindset of these visionaries & their success tips
In a lively podcast interview hosted by Doug Crowe, Richard Blank, founder and operator of Costa Rica's Call Center (CCC), a thriving call center in Costa Rica, shares his passion for surfing, bilingualism, and the challenges of operating a call center in a global market. Richard explains the high-quality services his call center provides to clients across North America, Central America, and Europe, emphasizing the importance of bilingual, college-educated agents dedicated to specific campaigns.
The conversation then turns to the benefits and drawbacks of non-voice omnichannel support, as Doug and Richard discuss the value of personal engagement when it comes to creating a rapport with customers that extends beyond the immediate transaction. This interview will be relevant to anyone interested in call center operations, customer support, and building lasting customer relationships.
Understanding Call Center Contracts and Compliance
One seat for one month is my minimum contract. But if it were my own personal opinion, I like odd man outs. I'd prefer three seats for three months just to at least see. Yeah, right. And do you do any list bill stuff or the client's got to provide the list to call on? Not only does the client provide me the list, but it has to be scrubbed through the DNC because my company is inscribed in the United States that follows all U.S. business and banking laws. Okay. And for clarification, those who don't want to mention, DNC stands for do not call list, which I'm not sure if that actually works or not. They should know because I know a lot of people that have been hit for that. And so you have to be very careful.
AI vs. Human Touch in Customer Service
The pros and the cons. I think when people have these non-voice omni-channel supports, which are chats and emails, which could be generated and used, fine, that saves time and can move things forward. But how about this? You've been a client a long time somewhere and you'd like to speak with somebody. And if no one speaks with you or their office hours are better, you're in a queue a long time. When you finally get someone, you're going to pop. And there's a very good chance you're gonna curse, you're gonna scream, and you're just gonna let it out. And so these relationships cost a lot of money to build. And as much as AI can assist you, it really won't put the ball in the end zone because me and you talking about your dog or your trip to Egypt, or your being a magician, or these fun things that both you and I do in lives with pinballs in Costa Ricas, your AI will not catch that. And that's where the situation is going to be.
https://www.youtube.com/watch?v=V8awjWIfJAc
https://youtu.be/CCbCZ-gi8e0
https://youtu.be/eFZHKjI4aA8
Doug Crowe is a business growth strategist that’s passionate about getting results for his clients. Doug is your partner in business growth and your best option for leveraging the digital revolution. He has helped clients maximize resources and build a thriving business. Doug leverages his years of expertise to bring growth to your business.
WE TELL YOUR STORY
...Better
Why consider becoming an author? Is the time, money, and resources necessary to create a book of impact even worth it?
Influence. Impact. Authorship.
Becoming an author is always a major achievement... but never done alone.
Our authors do more than simply publish a book; they make a dent in their Universe.
Why Authoring Your Book Can Change the World
(But You’ll Surely Fail if You Don’t Do This…)
Your story matters. Your ideas need to be shared. But if you depend only upon a book to become the tipping point, it simply won’t work. In today’s ecosystem of information overload, even a social media influencer has an impact that lasts about as long as the memory of a goldfish.
Engagement? That’s cute. What does that mean, anyway?
There is a single foundational element all thought leaders, influencers, and visionaries have that most authors hope for, but very few achieve.
Stop Dreaming. Start Researching.
Your idea for a book may be the greatest thing since sliced bread. Why haven’t you written it and had a dozen publishers beating down your door for a movie deal? For most authors, there’s a bit of doubt and fear, and that's normal.
Is what you are saying worthy?
Will people resonate with it?
Can you make a difference?
What if there was a way to find out the answers to all of these questions? Here's the good news. Not only can you get these questions answered, but our proprietary "vet & validate" answers them and begins building your audience... before your book is written.
AUTHORS OF IMPACT
What’s your idea, your dream, your vision?
Do you know a better way to communicate at the office? Maybe your leadership principles would apply to a new demographic like local government? Your story can be life-changing for somebody.
But only if you are published.
Don’t go through life with the potential to make the world a better place and squander the opportunity. Once your idea of becoming an author is in your heart-don't hesitate.
Take action today.
What do John Grisham, Tony Robbins, and ** Rowling have in common?
These visionaries didn’t start at the top. Like all people of influence, they had humble beginnings. They were just trying to make ends meet as…
…A lawyer in a busy firm.
…A janitor in a corporate office.
…Or a single mother on child support writing the first few words of her book on a napkin.
The one thing they have in common is that they were as busy as you (maybe more). But that did not deter them from moving their vision into reality. Authorship, like any large venture, requires a blend of patience and perseverance. Equally important is a process and team to pull it all together.
At Author Your Brand, we use that same system the Fortune 100 do for developing and guaranteeing a new product launch.
Research.
The process is detailed, thorough, and will give you the data, confidence and pre-sales to boldly move forward; to helping you become a #1 Best Selling Author… without you writing a single word.
We help people just like you capture, organize, publish, and market a beautifully crafted book that tells your unique story within the context of serving others.
We transform leaders into respected experts in their field. We make sure that your book is a timelessly powerful tool that attracts new opportunities and has the power to make a dent in the Universe.
If You Qualify, Expect:
Unparalleled collaboration to frame your unique perspective
Professional journalism to distill your content into a compelling story
A systems-based creative process that perfectly captures your voice
Over 200 data points of competitive intelligence
Unlimited revisions and focus group testing on your book cover
#1 status as a Best-Selling author on Amazon.
Major media attention and outreach to build your author*ity
...and much more.
Doug Crowe
Founder
A gifted leader with a variety of talents, Doug is a prolific businessman, marketing expert, and a brilliant writer. He writes for Entrepreneur.com and has been published in Yahoo Finance, Chicago Tribune, Daily Herald, and the Seattle Times.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Author your Brand Podcast, Doug Crowe, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#Doug Crowe #AuthoryourBrandPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #AuthoryourBrandPodcast
Author your Brand Podcast. Surfing, Bilingualism, and Non-Voice Omnichannel Support with Richard Blank
The Author Your Brand show takes a deep dive into becoming a best selling author, sometimes without writing a word. The host, Doug Crowe, interviews CEO’s of multi-million dollar firms, successful entrepreneurs, and “slightly” famous people. Guests include the former CMO of Starbucks Asia, the Inventor of GPS (who sold the company he founded for $6.6 Billion) & NYT bestselling authors. This daily LIVE show uncovers the mindset of these visionaries & their success tips
In a lively podcast interview hosted by Doug Crowe, Richard Blank, founder and operator of Costa Rica's Call Center (CCC), a thriving call center in Costa Rica, shares his passion for surfing, bilingualism, and the challenges of operating a call center in a global market. Richard explains the high-quality services his call center provides to clients across North America, Central America, and Europe, emphasizing the importance of bilingual, college-educated agents dedicated to specific campaigns.
The conversation then turns to the benefits and drawbacks of non-voice omnichannel support, as Doug and Richard discuss the value of personal engagement when it comes to creating a rapport with customers that extends beyond the immediate transaction. This interview will be relevant to anyone interested in call center operations, customer support, and building lasting customer relationships.
Understanding Call Center Contracts and Compliance
One seat for one month is my minimum contract. But if it were my own personal opinion, I like odd man outs. I'd prefer three seats for three months just to at least see. Yeah, right. And do you do any list bill stuff or the client's got to provide the list to call on? Not only does the client provide me the list, but it has to be scrubbed through the DNC because my company is inscribed in the United States that follows all U.S. business and banking laws. Okay. And for clarification, those who don't want to mention, DNC stands for do not call list, which I'm not sure if that actually works or not. They should know because I know a lot of people that have been hit for that. And so you have to be very careful.
AI vs. Human Touch in Customer Service
The pros and the cons. I think when people have these non-voice omni-channel supports, which are chats and emails, which could be generated and used, fine, that saves time and can move things forward. But how about this? You've been a client a long time somewhere and you'd like to speak with somebody. And if no one speaks with you or their office hours are better, you're in a queue a long time. When you finally get someone, you're going to pop. And there's a very good chance you're gonna curse, you're gonna scream, and you're just gonna let it out. And so these relationships cost a lot of money to build. And as much as AI can assist you, it really won't put the ball in the end zone because me and you talking about your dog or your trip to Egypt, or your being a magician, or these fun things that both you and I do in lives with pinballs in Costa Ricas, your AI will not catch that. And that's where the situation is going to be.
https://www.youtube.com/watch?v=V8awjWIfJAc
https://youtu.be/CCbCZ-gi8e0
https://youtu.be/eFZHKjI4aA8
Doug Crowe is a business growth strategist that’s passionate about getting results for his clients. Doug is your partner in business growth and your best option for leveraging the digital revolution. He has helped clients maximize resources and build a thriving business. Doug leverages his years of expertise to bring growth to your business.
WE TELL YOUR STORY
...Better
Why consider becoming an author? Is the time, money, and resources necessary to create a book of impact even worth it?
Influence. Impact. Authorship.
Becoming an author is always a major achievement... but never done alone.
Our authors do more than simply publish a book; they make a dent in their Universe.
Why Authoring Your Book Can Change the World
(But You’ll Surely Fail if You Don’t Do This…)
Your story matters. Your ideas need to be shared. But if you depend only upon a book to become the tipping point, it simply won’t work. In today’s ecosystem of information overload, even a social media influencer has an impact that lasts about as long as the memory of a goldfish.
Engagement? That’s cute. What does that mean, anyway?
There is a single foundational element all thought leaders, influencers, and visionaries have that most authors hope for, but very few achieve.
Stop Dreaming. Start Researching.
Your idea for a book may be the greatest thing since sliced bread. Why haven’t you written it and had a dozen publishers beating down your door for a movie deal? For most authors, there’s a bit of doubt and fear, and that's normal.
Is what you are saying worthy?
Will people resonate with it?
Can you make a difference?
What if there was a way to find out the answers to all of these questions? Here's the good news. Not only can you get these questions answered, but our proprietary "vet & validate" answers them and begins building your audience... before your book is written.
AUTHORS OF IMPACT
What’s your idea, your dream, your vision?
Do you know a better way to communicate at the office? Maybe your leadership principles would apply to a new demographic like local government? Your story can be life-changing for somebody.
But only if you are published.
Don’t go through life with the potential to make the world a better place and squander the opportunity. Once your idea of becoming an author is in your heart-don't hesitate.
Take action today.
What do John Grisham, Tony Robbins, and ** Rowling have in common?
These visionaries didn’t start at the top. Like all people of influence, they had humble beginnings. They were just trying to make ends meet as…
…A lawyer in a busy firm.
…A janitor in a corporate office.
…Or a single mother on child support writing the first few words of her book on a napkin.
The one thing they have in common is that they were as busy as you (maybe more). But that did not deter them from moving their vision into reality. Authorship, like any large venture, requires a blend of patience and perseverance. Equally important is a process and team to pull it all together.
At Author Your Brand, we use that same system the Fortune 100 do for developing and guaranteeing a new product launch.
Research.
The process is detailed, thorough, and will give you the data, confidence and pre-sales to boldly move forward; to helping you become a #1 Best Selling Author… without you writing a single word.
We help people just like you capture, organize, publish, and market a beautifully crafted book that tells your unique story within the context of serving others.
We transform leaders into respected experts in their field. We make sure that your book is a timelessly powerful tool that attracts new opportunities and has the power to make a dent in the Universe.
If You Qualify, Expect:
Unparalleled collaboration to frame your unique perspective
Professional journalism to distill your content into a compelling story
A systems-based creative process that perfectly captures your voice
Over 200 data points of competitive intelligence
Unlimited revisions and focus group testing on your book cover
#1 status as a Best-Selling author on Amazon.
Major media attention and outreach to build your author*ity
...and much more.
Doug Crowe
Founder
A gifted leader with a variety of talents, Doug is a prolific businessman, marketing expert, and a brilliant writer. He writes for Entrepreneur.com and has been published in Yahoo Finance, Chicago Tribune, Daily Herald, and the Seattle Times.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Author your Brand Podcast, Doug Crowe, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#Doug Crowe #AuthoryourBrandPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #AuthoryourBrandPodcast
Author your Brand Podcast. Surfing, Bilingualism, and Non-Voice Omnichannel Support with Richard Blank
The Author Your Brand show takes a deep dive into becoming a best selling author, sometimes without writing a word. The host, Doug Crowe, interviews CEO’s of multi-million dollar firms, successful entrepreneurs, and “slightly” famous people. Guests include the former CMO of Starbucks Asia, the Inventor of GPS (who sold the company he founded for $6.6 Billion) & NYT bestselling authors. This daily LIVE show uncovers the mindset of these visionaries & their success tips
In a lively podcast interview hosted by Doug Crowe, Richard Blank, founder and operator of Costa Rica's Call Center (CCC), a thriving call center in Costa Rica, shares his passion for surfing, bilingualism, and the challenges of operating a call center in a global market. Richard explains the high-quality services his call center provides to clients across North America, Central America, and Europe, emphasizing the importance of bilingual, college-educated agents dedicated to specific campaigns.
The conversation then turns to the benefits and drawbacks of non-voice omnichannel support, as Doug and Richard discuss the value of personal engagement when it comes to creating a rapport with customers that extends beyond the immediate transaction. This interview will be relevant to anyone interested in call center operations, customer support, and building lasting customer relationships.
Understanding Call Center Contracts and Compliance
One seat for one month is my minimum contract. But if it were my own personal opinion, I like odd man outs. I'd prefer three seats for three months just to at least see. Yeah, right. And do you do any list bill stuff or the client's got to provide the list to call on? Not only does the client provide me the list, but it has to be scrubbed through the DNC because my company is inscribed in the United States that follows all U.S. business and banking laws. Okay. And for clarification, those who don't want to mention, DNC stands for do not call list, which I'm not sure if that actually works or not. They should know because I know a lot of people that have been hit for that. And so you have to be very careful.
AI vs. Human Touch in Customer Service
The pros and the cons. I think when people have these non-voice omni-channel supports, which are chats and emails, which could be generated and used, fine, that saves time and can move things forward. But how about this? You've been a client a long time somewhere and you'd like to speak with somebody. And if no one speaks with you or their office hours are better, you're in a queue a long time. When you finally get someone, you're going to pop. And there's a very good chance you're gonna curse, you're gonna scream, and you're just gonna let it out. And so these relationships cost a lot of money to build. And as much as AI can assist you, it really won't put the ball in the end zone because me and you talking about your dog or your trip to Egypt, or your being a magician, or these fun things that both you and I do in lives with pinballs in Costa Ricas, your AI will not catch that. And that's where the situation is going to be.
https://www.youtube.com/watch?v=V8awjWIfJAc
https://youtu.be/CCbCZ-gi8e0
https://youtu.be/eFZHKjI4aA8
Doug Crowe is a business growth strategist that’s passionate about getting results for his clients. Doug is your partner in business growth and your best option for leveraging the digital revolution. He has helped clients maximize resources and build a thriving business. Doug leverages his years of expertise to bring growth to your business.
WE TELL YOUR STORY
...Better
Why consider becoming an author? Is the time, money, and resources necessary to create a book of impact even worth it?
Influence. Impact. Authorship.
Becoming an author is always a major achievement... but never done alone.
Our authors do more than simply publish a book; they make a dent in their Universe.
Why Authoring Your Book Can Change the World
(But You’ll Surely Fail if You Don’t Do This…)
Your story matters. Your ideas need to be shared. But if you depend only upon a book to become the tipping point, it simply won’t work. In today’s ecosystem of information overload, even a social media influencer has an impact that lasts about as long as the memory of a goldfish.
Engagement? That’s cute. What does that mean, anyway?
There is a single foundational element all thought leaders, influencers, and visionaries have that most authors hope for, but very few achieve.
Stop Dreaming. Start Researching.
Your idea for a book may be the greatest thing since sliced bread. Why haven’t you written it and had a dozen publishers beating down your door for a movie deal? For most authors, there’s a bit of doubt and fear, and that's normal.
Is what you are saying worthy?
Will people resonate with it?
Can you make a difference?
What if there was a way to find out the answers to all of these questions? Here's the good news. Not only can you get these questions answered, but our proprietary "vet & validate" answers them and begins building your audience... before your book is written.
AUTHORS OF IMPACT
What’s your idea, your dream, your vision?
Do you know a better way to communicate at the office? Maybe your leadership principles would apply to a new demographic like local government? Your story can be life-changing for somebody.
But only if you are published.
Don’t go through life with the potential to make the world a better place and squander the opportunity. Once your idea of becoming an author is in your heart-don't hesitate.
Take action today.
What do John Grisham, Tony Robbins, and ** Rowling have in common?
These visionaries didn’t start at the top. Like all people of influence, they had humble beginnings. They were just trying to make ends meet as…
…A lawyer in a busy firm.
…A janitor in a corporate office.
…Or a single mother on child support writing the first few words of her book on a napkin.
The one thing they have in common is that they were as busy as you (maybe more). But that did not deter them from moving their vision into reality. Authorship, like any large venture, requires a blend of patience and perseverance. Equally important is a process and team to pull it all together.
At Author Your Brand, we use that same system the Fortune 100 do for developing and guaranteeing a new product launch.
Research.
The process is detailed, thorough, and will give you the data, confidence and pre-sales to boldly move forward; to helping you become a #1 Best Selling Author… without you writing a single word.
We help people just like you capture, organize, publish, and market a beautifully crafted book that tells your unique story within the context of serving others.
We transform leaders into respected experts in their field. We make sure that your book is a timelessly powerful tool that attracts new opportunities and has the power to make a dent in the Universe.
If You Qualify, Expect:
Unparalleled collaboration to frame your unique perspective
Professional journalism to distill your content into a compelling story
A systems-based creative process that perfectly captures your voice
Over 200 data points of competitive intelligence
Unlimited revisions and focus group testing on your book cover
#1 status as a Best-Selling author on Amazon.
Major media attention and outreach to build your author*ity
...and much more.
Doug Crowe
Founder
A gifted leader with a variety of talents, Doug is a prolific businessman, marketing expert, and a brilliant writer. He writes for Entrepreneur.com and has been published in Yahoo Finance, Chicago Tribune, Daily Herald, and the Seattle Times.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Author your Brand Podcast, Doug Crowe, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#Doug Crowe #AuthoryourBrandPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #AuthoryourBrandPodcast
Popol Vuh Nicht hoch im Himmel, from album Hosianna Mantra, 1972.
Florian Fricke pioneered the use of synthesizers in German rock, but by the time of Hosianna Mantra he had abandoned them (eventually selling his famous Moog to Klaus Schulze). While In den Gärten Pharaos had blended synths with piano and African and Turkish percussion, Hosianna Mantra focuses on organic instrumentation. Conny Veit contributes electric guitar, but other than that, Fricke pulls the plug and builds the album around violin, tamboura, piano, oboe, cembalo, and Veit's 12-string, often with Korean soprano Djong Yun's haunting voice hovering above the arrangements. As the album's title suggests, Fricke conceived of Hosianna Mantra as a musical reconciliation of East and West, a harmonization of seemingly opposed terms, combining two devotional music traditions. That notion of cultural hybridity resonates throughout. On "Kyrie" droning tamboura, simple piano patterns, ethereal, gull-like guitars, and yearning oboe ebb and flow before coalescing in a passage of intensity and release. The epic title track adds another dimension to the fusion, emphasizing a Western rock sound with Veit's spectacular playing to the fore, simultaneously smoldering and liquid, occasionally yielding to Djong Yun's celestial vocals. Above all, Fricke envisioned this as sacred music, intimately linked to religious experience; however, as his musical synthesis of disparate religious traditions indicates, he was seeking to foment a spiritual experience beyond the specificity of any particular faith. Indeed, Fricke called this album a "mass for the heart" and that aspect can be heard most succinctly on the melancholy "Abschied" and the gossamer-fragile "Segnung," which blend an austere hymnal sensibility with a more mystical vibe. Julian Cope has said that Hosianna Mantra sounds like it was made in a "cosmic convalescent home" -- an excellent description underscoring the timeless, healing quality of this music, which is far removed from the everyday world and yet at one with it.
Pink Floyd If, from album Atom Heart Mother, Appearing after the sprawling, unfocused double-album set Ummagumma, Atom Heart Mother may boast more focus, even a concept, yet that doesn't mean it's more accessible. If anything, this is the most impenetrable album Pink Floyd released while on Harvest, which also makes it one of the most interesting of the era. Still, it may be an acquired taste even for fans, especially since it kicks off with a side-long, 23-minute extended orchestral piece that may not seem to head anywhere, but is often intriguing, more in what it suggests than what it achieves. Then, on the second side, Roger Waters, David Gilmour, and Rick Wright have a song apiece, winding up with the group composition "Alan's Psychedelic Breakfast" wrapping it up. Of these, Waters begins developing the voice that made him the group's lead songwriter during their classic era with "If," while Wright has an appealingly mannered, very English psychedelic fantasia on "Summer 68," and Gilmour's "Fat Old Sun" meanders quietly before ending with a guitar workout that leaves no impression. "Alan's Psychedelic Breakfast," the 12-minute opus that ends the album, does the same thing, floating for several minutes before ending on a drawn-out jam that finally gets the piece moving. So, there are interesting moments scattered throughout the record, and the work that initially seems so impenetrable winds up being Atom Heart Mother's strongest moment. That it lasts an entire side illustrates that Pink Floyd was getting better with the larger picture instead of the details, since the second side just winds up falling off the tracks, no matter how many good moments there are. This lack of focus means Atom Heart Mother will largely be for cultists, but its unevenness means there's also a lot to cherish here.
ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry.
Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world
ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world.
Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL!
We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success.
Effective Communication Strategies for Business Success w/ Richard Blank
https://youtu.be/HFjBxDm5PKQ
https://youtu.be/t5g0XeWzitg
https://youtu.be/Kb_XiNxQNDE
https://youtu.be/b18p4Cx0OUE
https://youtu.be/lwl7e7-Vu7Y
https://youtu.be/1zGpADZMLSE
https://youtu.be/Dyf9B3UaEHw
https://youtu.be/Kb9v6dIWJs8
https://youtu.be/0pSneFpZJCE
Have you ever wondered what it takes to master the art of communication in the call center industry?
Summary:
In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members.
Key Takeaways:
Personalized interactions are crucial for success in the call center industry.
Understanding cultural nuances can lead to more effective communication.
Making a memorable first impression is key to building lasting relationships.
Adapting communication styles for different regions can improve client engagement.
Conducting due diligence is essential before contacting prospects.
Overcoming the challenge of repetitive language can invigorate workplace communication.
Richard's insights have a significant impact on improving business interactions.
A Creative Approach to Sales Calls
I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me.
Building Authentic Relationships in Customer Service
The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy.
Crafting unique phone interactions
But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz.
Energized Introduction and Personal Journey
You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors.
Humor and Strategy in Telemarketing Calls
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me.
Importance of Due Diligence in Sales
Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company.
Navigating the High-Pressure World of Telemarketing
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you.
Using the Buffer Boomerang Technique
All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was.
The Best in Education
We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed.
Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization.
At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy.
Keep your employees educated, happy and successful
At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises.
Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace.
We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information.
With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience.
The Global Advantage: Building Cultural Competence For Business Success
"The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status.
Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts.
At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena
"Savvy Dining: Mastering the Art of Business Meals
"Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted.
In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette.
In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills.
With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success!
The Difference is Adrienne
I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients.
Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners.
Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me.
Custom and Personalized Programs
At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business.
We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice.
With our customized solutions, we help you achieve your objectives and build a better, more effective team.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry.
Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world
ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world.
Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL!
We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success.
Effective Communication Strategies for Business Success w/ Richard Blank
https://youtu.be/HFjBxDm5PKQ
https://youtu.be/t5g0XeWzitg
https://youtu.be/Kb_XiNxQNDE
https://youtu.be/b18p4Cx0OUE
https://youtu.be/lwl7e7-Vu7Y
https://youtu.be/1zGpADZMLSE
https://youtu.be/Dyf9B3UaEHw
https://youtu.be/Kb9v6dIWJs8
https://youtu.be/0pSneFpZJCE
Have you ever wondered what it takes to master the art of communication in the call center industry?
Summary:
In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members.
Key Takeaways:
Personalized interactions are crucial for success in the call center industry.
Understanding cultural nuances can lead to more effective communication.
Making a memorable first impression is key to building lasting relationships.
Adapting communication styles for different regions can improve client engagement.
Conducting due diligence is essential before contacting prospects.
Overcoming the challenge of repetitive language can invigorate workplace communication.
Richard's insights have a significant impact on improving business interactions.
A Creative Approach to Sales Calls
I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me.
Building Authentic Relationships in Customer Service
The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy.
Crafting unique phone interactions
But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz.
Energized Introduction and Personal Journey
You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors.
Humor and Strategy in Telemarketing Calls
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me.
Importance of Due Diligence in Sales
Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company.
Navigating the High-Pressure World of Telemarketing
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you.
Using the Buffer Boomerang Technique
All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was.
The Best in Education
We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed.
Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization.
At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy.
Keep your employees educated, happy and successful
At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises.
Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace.
We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information.
With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience.
The Global Advantage: Building Cultural Competence For Business Success
"The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status.
Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts.
At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena
"Savvy Dining: Mastering the Art of Business Meals
"Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted.
In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette.
In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills.
With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success!
The Difference is Adrienne
I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients.
Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners.
Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me.
Custom and Personalized Programs
At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business.
We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice.
With our customized solutions, we help you achieve your objectives and build a better, more effective team.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry.
Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world
ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world.
Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL!
We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success.
Effective Communication Strategies for Business Success w/ Richard Blank
https://youtu.be/HFjBxDm5PKQ
https://youtu.be/t5g0XeWzitg
https://youtu.be/Kb_XiNxQNDE
https://youtu.be/b18p4Cx0OUE
https://youtu.be/lwl7e7-Vu7Y
https://youtu.be/1zGpADZMLSE
https://youtu.be/Dyf9B3UaEHw
https://youtu.be/Kb9v6dIWJs8
https://youtu.be/0pSneFpZJCE
Have you ever wondered what it takes to master the art of communication in the call center industry?
Summary:
In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members.
Key Takeaways:
Personalized interactions are crucial for success in the call center industry.
Understanding cultural nuances can lead to more effective communication.
Making a memorable first impression is key to building lasting relationships.
Adapting communication styles for different regions can improve client engagement.
Conducting due diligence is essential before contacting prospects.
Overcoming the challenge of repetitive language can invigorate workplace communication.
Richard's insights have a significant impact on improving business interactions.
A Creative Approach to Sales Calls
I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me.
Building Authentic Relationships in Customer Service
The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy.
Crafting unique phone interactions
But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz.
Energized Introduction and Personal Journey
You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors.
Humor and Strategy in Telemarketing Calls
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me.
Importance of Due Diligence in Sales
Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company.
Navigating the High-Pressure World of Telemarketing
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you.
Using the Buffer Boomerang Technique
All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was.
The Best in Education
We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed.
Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization.
At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy.
Keep your employees educated, happy and successful
At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises.
Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace.
We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information.
With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience.
The Global Advantage: Building Cultural Competence For Business Success
"The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status.
Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts.
At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena
"Savvy Dining: Mastering the Art of Business Meals
"Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted.
In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette.
In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills.
With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success!
The Difference is Adrienne
I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients.
Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners.
Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me.
Custom and Personalized Programs
At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business.
We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice.
With our customized solutions, we help you achieve your objectives and build a better, more effective team.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry.
Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world
ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world.
Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL!
We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success.
Effective Communication Strategies for Business Success w/ Richard Blank
https://youtu.be/HFjBxDm5PKQ
https://youtu.be/t5g0XeWzitg
https://youtu.be/Kb_XiNxQNDE
https://youtu.be/b18p4Cx0OUE
https://youtu.be/lwl7e7-Vu7Y
https://youtu.be/1zGpADZMLSE
https://youtu.be/Dyf9B3UaEHw
https://youtu.be/Kb9v6dIWJs8
https://youtu.be/0pSneFpZJCE
Have you ever wondered what it takes to master the art of communication in the call center industry?
Summary:
In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members.
Key Takeaways:
Personalized interactions are crucial for success in the call center industry.
Understanding cultural nuances can lead to more effective communication.
Making a memorable first impression is key to building lasting relationships.
Adapting communication styles for different regions can improve client engagement.
Conducting due diligence is essential before contacting prospects.
Overcoming the challenge of repetitive language can invigorate workplace communication.
Richard's insights have a significant impact on improving business interactions.
A Creative Approach to Sales Calls
I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me.
Building Authentic Relationships in Customer Service
The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy.
Crafting unique phone interactions
But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz.
Energized Introduction and Personal Journey
You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors.
Humor and Strategy in Telemarketing Calls
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me.
Importance of Due Diligence in Sales
Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company.
Navigating the High-Pressure World of Telemarketing
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you.
Using the Buffer Boomerang Technique
All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was.
The Best in Education
We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed.
Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization.
At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy.
Keep your employees educated, happy and successful
At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises.
Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace.
We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information.
With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience.
The Global Advantage: Building Cultural Competence For Business Success
"The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status.
Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts.
At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena
"Savvy Dining: Mastering the Art of Business Meals
"Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted.
In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette.
In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills.
With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success!
The Difference is Adrienne
I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients.
Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners.
Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me.
Custom and Personalized Programs
At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business.
We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice.
With our customized solutions, we help you achieve your objectives and build a better, more effective team.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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