DELIVERY OF NEW PRODUCTS FROM CHINA(OCTOBER 27TH, 2022) WHICH POLICE SWITCHED WITH USED WORN OUT ITEMS OR EVEN FAKE ITEMS WAS DISCOVERED UPON THROUGH INVESTIGATION AT HOME
SWITCHED ACCORDINGLY WITH PREVIOUS VIOLENT MK ULTRA SCENARIOS - VIDEO WAS TAKEN AT LOCAL POSTAL OFFICE WITH 64GB INDICATING AS FAKE UNREADABLE FAKE CARD AND TWO RECORDERS INDICATING AS HIGHLY REDUCED BATTERY OPERATING LIFE - ONE WITH ABILITY TO AUDIO RECORD AT 3.3 HOURS AND SECOND ONE AT 3.15 HOURS OF TIME(THIS RECORDERS ARE EQUIPPED WITH BATTERY WHICH LAST MINIMUM 5 HOURS FOR EACH CHARGE ACCORDING TO INSTRUCTIONS).
How to score a pass to pitch on a telemarketing call? INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Dr. Jeremy Weisz: Richard, you mentioned from an outbound perspective, so there's different kind of parts to the call. So I'd love for you to break that down, especially the opening part. Cause if you, you know, you've mentioned before, if you don't get past that, it doesn't matter what you have planned
Richard Blank: for the rest of the call.
Richard Blank: That's a great point. Well, every conversation has an introduction of body and a conclusion. You can't land that intro. There is nobody in conclusion. Doctor. I also believe that every conversation and attention span is 30 seconds to two minutes. Okay? And so when we're touching base with somebody, there is a give and a take initially before that positive escalation for the assistant that's answering calls for your company.
Richard Blank: What I love to do is a company name Spike. I'm not anonymous for the entire phone call, but the first thing that comes outta my mouth is the name of your company, how your company is doing. You know, before I even introduce myself, so I'll say better than somebody that answers the phone at your company.
Richard Blank: And then from there, a lot of the times they'll be asking me questions. And what I have here is a certain technique, it's called the buffer boomerang technique. Hypothetically, Germany, if somebody is answering with a negative tone, there's a way to be able to buffer that negative tone. Do a name drop, let them know that's an Exxon question.
Richard Blank: Repeat the question to show active. Listen. Then boomerang it back as a plus two. And so initially somebody could ask what my name is, and now I'd say, Jeremy, that's an Exxon question. My name is Richard Blank, as an example. And so what happens is you're able to show the active listening, readjust the tone of a call, but then in the middle of a call there is something that I like to consider.
Richard Blank: Micro phonetic, micro expression reading, and what I have here, As an actual chart, it's very simple. You're focusing on phonetics, which is your tone, rate, pitch, and duration. Your tone should be the consistent variable of empathy and confidence. There's a mirror imaging technique, but I believe that should be done every 30 seconds to two minutes with your rate of speech and your pitch.
Richard Blank: You're speaking level. Now. I need to match you with this. Because if you do a spike or a dip, that's usually when I ask a tie down or a pin down question if it makes sense or sounds good. And then also when people are on the phone and they're explaining their services. A lot of times they'll do desert pitching, Jeremy.
Richard Blank: Well, they'll just talk without any sort of oasis for drinking and resting. And so what I like to do is to give my list pause in between each one, like a dessert tray to see if there's a reaction at the end. Say in a brazen way. I'm sure you'll like at least one, so I can break the sort of questions that I have.
Richard Blank: And then sort of positive or negative reinforcement in these conversations. Once you see it, you can't unsee it. After three weeks, it becomes practice. I believe in a five to one name drop to pronoun, where in every sentence you're either saying R or your, and then usually use a name drop for the tie down question.
Richard Blank: And then at the end you can also rake one last tongue by saying, Listen, since you have me on the phone today, Jeremy, are there any other additional questions that you have? Usually you might mention something else after I repeat the. I repeat information in military alphabet because instead of concluding the call, there's a very good chance we could be talking about how proud we are of the military and those that have served.
Richard Blank: And then as I mentioned before, giving you a positive written escalation regards to those that are working with you. And so these are things that I believe won't compromise ethics, values and morals naturally. I'm skimming over this quickly, but there are certain things as expression reading. And since we're losing three of our senses over the phone, our taste, touch, and smell, the doctors and scientists say that your other senses should be expanded.
Richard Blank: Besides your active listening. I believe in image streaming where they say that books are better than movies and there's no reason why your imagination, your adjectives and your descriptions could be incredible. It could be illuminating. It could really put some insight in where you're going on some of these phone calls.
Richard Blank: And so as I mentioned before, as long as you become animated, engaged, and you are this individual's biggest fan, and you really take in the information and energy that they're giving with you, you'll find your job very fulfilling. It's because most people today see a telemarketing job as transitional or they look down upon it, but there is a ton of people that make and receive phone calls for every type of business.
Richard Blank: And some of the greatest people that you could speak with in the world do show this empathy because I, I'll share an example with you. I have a law firm account here, and we have intake coordinators for, it's a disability and wrongful termination. And so what happens is, and you being a doctor as well, you might be meeting people when they're most vulnerable in having the worst day of their life.
Richard Blank: And so if you are capable. Of having somebody calm down, find their focus and move forward with you. You could be one of the greatest individuals there when they needed you the most. And so a lot of my agents, instead of they can earn a living so many different ways, but if they can get this sort of fulfillment by knowing that success is built on a million thank yous and that they get all these positive written escalations to our company about how great they're doing.
Richard Blank: They know that they are on the right path and that once again their karma's gonna kick it, and that if they do leave this company and I am the last boss that they ever have, they will be prepared to build an incredible organization.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/xMQ-mlL9ohA
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
B2B tips on how to upsell on a telemarketing call. INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Richard Blank: In Chicago
Dr. Jeremy Weisz: that, you know, there's, there's such an art and a science to this and you talk about upsells, right? How do you teach upsells when there is an art to it as well? Like what are some of the, the parameters or guidelines you give? Cause you have to give some type of guidelines. It went from Elvis to do to Beethoven, the, you know, but you probably gave them training and guidelines.
Dr. Jeremy Weisz: What's your process for at least giving guidelines for the upsells?
Richard Blank: It's composure, it's timing. I mean, I can't start mentioning dog movies before this individual started talking. All Elvis present. If her dog never bark, I would've never known. I could have heard something else in the background. Could have been anything, but as long as the agent is in the moment.
Richard Blank: Because a lot of the times they'll be stressed because of the past, anxious of the future or thinking about lunch. And if I didn't hear that dog bark for two seconds out of a 15 minute phone call, I would've never sold those additional movies. And so almost like a boxer, you need to be focused 100%. When you were on that call, in between calls on your break and lunch zone out as much as you.
Richard Blank: But you will be getting these sort of clues that are on these calls in regards of and, and in upsale sometimes is not even offering additional stuff. An up sale could also be retention because if I can keep you and get a referral that's an up sale cuz we're getting business out of that, or you'll be calling us back again to order a second time, I can consider that a client upsell in regards to fidelity and loyalty.
Richard Blank: So as long as they use their common sense, Jeremy, if they have the sort of manners that we were raised with, with our parents and grandparents, our amazing grandparents, then what we can do is we can relate with individuals in a natural way, and we have a huge menu. And all we have to do, and we don't have the time to go over every movie, but as long as you're not hanging up and you're excited and we just keep talking, we can make suggestions and some of the best, as you wanna say, sales people are the ones that will let you know that it's not the right fit.
Richard Blank: You play basketball. Not every shoe is perfect for you on the court. And so the greatest salesmen for sneakers will look at your size and the way that you play and make those sort of suggestions. And almost the takeaway is what adds to your credibility? Because you're not just throwing everything at the wall to see what fits.
Richard Blank: When someone is not just a yes man, but can be almost a devil's advocate and explain why today or at this moment, this is not a perfect fit for you. That individual not only will come back in spades, but tell all their friends, Hey, I finally got someone that calls the balls in the strikes and will tell me if my tie is not straight.
Richard Blank: So I've earned so much of my business by being forthright with my clients and as much as I'd like to earn their business, a lot of times by default, I'm not able to take the account because of one reason or another. But then again, when I am capable, we've established such trust before even working together that if any sort of complication or challenge comes.
Richard Blank: It's nothing. We've already established that sort of working relationship where we can get through it together. And so upselling is not a forced fit, my friend. I'm not forcing a hand or telling you I only got two left and you got a minute to buy it. Uh, that's a one and a done. You'll have them one time.
Richard Blank: But if we're talking about long term clients, these are the individuals that you need to walk with, not hit the ball and drag. Richard,
Dr. Jeremy Weisz: I wanna be the first one to thank you. Everyone should check out Costa Rica's call center.com to learn more and more episodes of the podcast. And Richard, thank you so much.
Richard Blank: Had the best time today. Thank you so much, Jeremy. What I've got you between my eyes. Walk the.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/mMWaMwU4nGc
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
Portion of audio involving village mechanic's car inspecion from August
31st 2022 in which mentioned mechanic also accents just recent problem
with pain in elbows knees but for which his brother afterwards told me
how its tick issue - this is related to AUDIO POLICE SETUP PROVOCATION
VIA ATTORNEY NEIGHBOR MIROSLAV BERGER'S SCENARIO VIA
NEIGHBOR ZUPANCIC'S CRIMINAL EXHIBITIONISM AS DESIGNED BY
NEIGHBOR ATTORNEY MIROSLAV BERGER INVOLVING NEIGHBORS
AUDIO IN Slovenian language can be also seen at OR
DARED ME ON ISSUE IN WHICH ONE CLAIMED ME HIS WIFE WORKS IN HEALTHCARE AND JUST HAVE TO FULFILL CRIME, BUT VILLAGE PEOPLE BEGUN TO CONTEMPLATE ON "HOW TO" SOMETIMES IN 2017 AND ONE WAS SMARTER THAN THE OTHER INCLUDING MENTIONED MECHANIC WHO OFFERED HIS SERVICES TO NEIGHBORS WITH IDEA TO BAIL THEM OUT OF CRIME....VERY VERY LOUDLY SO...VERY VERY LOUDLY. SO LOUD I TOOK A GOOD NOTE OF IT AND LOST GREAT DEAL OF NERVES BECAUSE OF ONE AS I CONSIDERED ONE TO BE MY FRIEND !!! JUST AS ZUPANCIC CLAIMED HAD PROBLEM WITH LEG SINCE YEAR AGO, MENTIONED MECHANIC BEGUN TO CLAIM IS EXPERIENCING HIS KNEE ELBOWS HEALTH RELATED ISSUE SINCE TWO MONTHS AGO....ZUPANCIC SINCE 2016 AND VILLAGE MECHANIC SENICAR SURELY SINCE 2018.
Richard Blank: Enhanced communication.
Joe Killinger: Yeah. I You get it. Um, who is your, What does your typical client look like?
Richard Blank: Well, there's two types. Okay. It could be someone like yourself in the United States that needs to scale, and sometimes it's difficult to find qualified individuals that will meet your requirements in the states.
Richard Blank: Yep. Otherwise, individuals might not have the resources. We do, like I was mentioning earlier, manual dialing to predictive dial. Quality assurance department, human resources department supervisors, in my experience. So a lot of the times my consulting could enhance their, uh, I guess plug in place system.
Richard Blank: Mm-hmm. . Cause I can log into your crm. I could even log into your phone system. Yeah. But once again, by using my dialer and other sort of resources we have, we can almost just enhance what you have. And then other companies use us for overflow. Like if they have a dedicated workforce and their queue gets filled, then calls will come into our department too.
Richard Blank: But I always believe if we're on a level playing field and we're given all the resources as corporate, I have on multiple occasions be able to match and exceed expectations. Yeah. And that's why I'm able to earn these seats. But my ideal client would be someone that would first ask me about the labor laws.
Richard Blank: Just to make sure that everything is followed perfectly. Yeah. And the second thing is to judge me on merit, not on price. Because offshore centers in the Philippine and India obviously have much more. Competitive pricing. Sure. And then finally, metrics. I would like realistic expectations. And you asked me earlier about how many calls somebody could do.
Richard Blank: I was mentioning the dialer. I understand reverse psychology, but if you could only make 10 calls an hour, six minute calls, you can't expect me to do 15 or 20. I can't expand time. But you are mentioning manual dialing, I'm talking predictive dialing, and my backend structure. There may be a chance, Joe, that I could do 50% more an hour and recuperate those costs and earn those seeds, but it's really more for somebody to have an open mind.
Richard Blank: A lot of the times they have made phone calls before, but there are things they haven't experienced yet, and so just by me, as you say, listening first and one by one reviewing with them. They don't have enough numbers to call. I need some more rebuttals. You don't have an email template. No one's answering when I try to do a hotly transfer.
Richard Blank: Mm-hmm. , these are certain ways to see if they qualify for me. Gotcha. I just wanna make sure I fulfill the agents' needs, right?
Joe Killinger: Mm-hmm. . Yeah. So are you focused mostly on mid, uh, single agents or midlevel companies or large companies for all of the above?
Richard Blank: Oh, pretty much all of the above. All the above. And so we're half and half.
Richard Blank: We do 50% inbound, non-voice and customer support, and then the other half does appointment setting lead generation in some. Okay,
Joe Killinger: well, I'm gonna make sure we have your website in the bottom of this video so people can reach out to you. Talk about pricing. I don't, we don't wanna get into it now, I don't think, but they'll definitely be able to reach out to you and, um, you know, this, this was amazing.
Joe Killinger: I appreciate all the information. Thanks. I'm gonna have to go write some of this down. Actually. I'm gonna, I'm gonna utilize that and so thank you for coming on today.
Richard Blank: The pleasure is mine. Thank you for spending the time with me today.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/n3QEVAlvv6o
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Joe Killinger: Yeah, finding those people and making sure they have, We have a bad habit as real estate agents. We are, you know, we're a type personalities are entrepreneurs, most of them, and that I run into, and so they just go, go, go, go, go. But if they've got a great individual like you're talking about, you really want to give them the opportunity to really enhance the experience that they're trying to create for you.
Joe Killinger: Really give 'em the proper training. And I think we, we tend to not do that. And so having the proper training, I think is.
Richard Blank: Oh, I couldn't agree with you more. It reduces fear. Yeah, it prepares them. And, um, let me share something with you. Since I'm a CEO of a company like yourself, we have leverage. We can hire and fire, make or break somebody.
Richard Blank: And I choose with this sort of position to encourage and to move people forward. And so these individuals, and I break the stereotype because a lot of people say, Wow, you are so hands on and you know people's names and you break bread with them. And I say, Well, As you and I do, Joe. Yeah. We break bread with our people.
Richard Blank: And I heard how you spoke about this individual prior, so I don't need to remind you. Uh, but the greatest thing is with these individuals is it's about maturity. And when they realize that each individual is a unique experience, they might be making their hundredth call, but it's the first call for them.
Richard Blank: And so you really have to take that sort of delicate situation and not, and not be bored with your pitch. Yeah. Because as I mentioned before, you're, you're becoming plastic. Yeah. You'll burn out on something like
Joe Killinger: that. Yeah. If they don't, we we, what we do is we make sure our agents know the market very, very well.
Joe Killinger: So let's say if you're gonna be a multi-family agent in, in Hollywood, and you better know every property that's on the market. Average days on market, average price per square foot, average size of units, everything. That makes the conversation a lot easier because you've got all this data in your head that you can give to these people cuz you're bringing value.
Joe Killinger: And that's another thing, you know, we get so many people that hey, they'll, they'll call like caught one a couple weeks ago, his calling was, Hey, are you somebody to answer? And he goes, Are you thinking about selling your building? Oh you're not. Okay, thank. I'm like, No, no, no, no, no. . That's not
gonna
Richard Blank: work.
Richard Blank: What's, what's his nickname? Fonzi.
Joe Killinger: Yeah. I was like, Oh dude. Um, but yeah, it just doesn't work. There's gotta be a connection and I really think, you know, being in real estate the last 10 years has been, it's been really, really good. Right. You know, the economy's been booming. Uh, real estate's been. That's changing.
Joe Killinger: You know, we're gonna, The fundamentals kind of got pitched out the windows when times were great. And so we're going back to fundamentals. So cold calling's gonna be a big part of it for a lot of people, so you gotta get back to it. I
Richard Blank: listen to their calls, self analysis, self improvement. If they can take a step back.
Richard Blank: And I know you were mentioning that you have scripts. Mm-hmm. , I make a huge suggestion not putting the script on an Excel sheet, but you have qualifying. At least put them in there. Two or three soft skills, Joe, that has made you successful, like positive escalation, pronouns, Name drops, military alphabet.
Richard Blank: Since you have me on the phone, I'm sure you like at least one. Those sort of soft skills just to ensure active listening because they are name dropping and they're putting back on the straight line grade them. Hall of Fame call them. When you bring everybody together, not just for cake, but for training, and when the training session comes, you bring out the call and you watch the tapes like an athletic team does.
Richard Blank: And since this is an individual effort like wrestling and boxing, your team knows the plays, they know the moves. Mm-hmm. , but they're watching an individual, so there's no way to spin it. Yeah, that's new. And if your tone is negative, if you're interrupting. We spoke about desert pitching with no oasis, just to take a breath and a drink.
Richard Blank: If they're not name dropping or having their name dropped, then we need to pause it for a second and say, What do you think you could? Why didn't you ask a follow up question? When someone's father passes away and gives the house to the daughter and the daughter is in a certain state, and I've, I've seen people show, Oh, I'm sorry to hear that and continue with their next question, their closers, but I would've stopped immediately.
Richard Blank: Yeah. And
Joe Killinger: you gotta create the connection, have the pitch,
Richard Blank: you know, from there.
Joe Killinger: Yeah.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/ImjaWfrYQr0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Richard Blank: So I was just the sell the sizzle. Come into the tent. Yep. Greatest show on earth, kinda guy, .
Joe Killinger: Now how many calls, you know, we always get how many calls is, is, I'm sure it varies between commercial and residential, but um, how many calls a day were you making when you were doing residential? I bet you were cranking
Richard Blank: out.
Richard Blank: I could manual dial myself 400 calls a day and Oh good. Don't take yourself. I got the phone with the big buttons on it. Yeah, it was much more easier and I didn't have to look at it, you know, the lady at the supermarket, but I used to work 10 hours a day, six days a week to hustle. Right. , and that was the money that I had earned in order to invest in growing my business.
Richard Blank: So it was like more of a leap fraud, but no manually dialing. I was doing about 400. Now, if you're here with a predictive dialer, my suggestion is to at least on a five minute talk time, to give 4,000 unique numbers a month. You got two to four lines dialing at the same time. Mm-hmm. , which means you have.
Richard Blank: Contact ratio of almost a hundred percent besides your dispositions and ready status. Yeah. And so all it's like, it's like a bating cage. It's one call after another. And unless you've worked at a call center, you might not have that sort of endurance. Yeah. And my suggestions for a real estate company is to have a specialist making these calls for you, like a Squire or a page, and setting up the knight for the win.
Richard Blank: Yeah. They are professional bird dogs and telemarketers out there that are phenomenal at their craft and now would leave them alone because if they can build your pipeline and they can make follow up calls for you and they're definitely your sidekick, then you focus on the other things. But, but don't just leave them alone.
Richard Blank: If you're the closer, I would always be coaching, I would be listening to the calls that they made so you can enhance those skills or, or possibly. Uncover certain speaking styles of the potential client. So you can prepare your rhetoric, you can prepare your approach. Or even if the best case scenario comes, you uncover a gem where you know you're gonna anchor immediately with that individual and do some research on it and just, you know, bring the present.
Richard Blank: And
Joe Killinger: yeah, finding those people and making sure they have, we.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/UwY9hImex6w
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
A simple common sense approach to my phone calls. I sold a lot of sizzle. Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center.
Richard Blank: don't be surprised if Joe's gonna be way too busy and it's gonna have to eat two lunches to get his energy back.
Joe Killinger: Yeah. It's, you know, as far as you know, sales people we're always taught, get the lead, get the deal, you know, get the appointment, You know, and I'm like, you, it's just kind of like, you know, it's a process, you know, you gotta have the process in place.
Richard Blank: You gotta do clean business. Yeah. You gotta properly represent yourself in the best light and, and there's no surprises with you, Joe, like as much as you'd like to give somebody a price or sell it with certain terms. Mm-hmm. , you're also realistic. And if you're able to have that sort of conversation with your clients, I think once again, they respect you that much more.
Joe Killinger: Yeah. I would bet that when you were doing residential, you knocked it outta the park, didn't you?
Richard Blank: I sold a lot of sizzle. I said, Unlike other people that are just boring you, I'm telling you, your house is great. Oh, I had the greatest phone calls with people. I bet you know what I got the most. I tell you, it used to be about 80% prospecting, 20% referrals.
Richard Blank: Yep. And it got 50 50. Yeah. And then it got about 20% prospecting, 30% callbacks, 50% referrals. And so I got passed around, which was wonderful. Yeah. And people realized that if I myself at 10:00 AM on a Sunday morning or making prospecting calls to you, isn't that the sort of company you'd like to work with?
Richard Blank: And so it was very easy for me not to lie. I'm telling you the truth. I'm representing myself, introducing myself, and it's Sunday morning. I'm not hungover and I'm not on vacation. I'm, I would love to represent your home and, and why don't we have a, a meeting from this momentum that we have. I like you, Richard.
Richard Blank: Great. Put the checkbook away. I don't wanna sign who's talking about signing anything today. Mm-hmm. , what I, since obviously we have a momentum and we both know each other's names. Maybe the next step is to have Joe meet you and then from an educated point of view, then make a decision. But you're gonna love him , you know?
Richard Blank: And um, And it's being kind. Yeah, it's being nonthreatening. And they realized that, and maybe Joe, it's the way that you and I were raised by our parents and grandparents. We were taught to have certain manners. Yeah. And to respect other people's times. Yeah. And so by just taking that very simple common sense approach to my phone calls, I was not the real estate beast you thought I was.
Richard Blank: I was a very kind, non-threatening appointment set for my older brother who is the broker or for my clients now that are in the United States that are doing their business. So I was just the sell the sizzle. Come into the tent. Yep. Greatest.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/Dnt-4hwnfM4
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Why you should listen more than you talk on the phone? Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center
Joe Killinger: Richard is the, um, not listening. They're so busy. They've got somebody on the phone, they're trying to get everything out so fast and, but they're not listening to what the person on the other end is saying. And I just think that if you, you, you know, my, my father, it's amazing how the older I get, the smarter he gets it, just, you know, he goes, Joe, you've got two ears and one mouth.
Joe Killinger: He goes, Listen more than you talk. And he's right. He was right on, and I just am like in sales. That is something that you really have to take into consideration.
Richard Blank: So I have a follow up question to your statement there. Do your agents know your script by? A to Z, one to three. Do they know everything? No.
Joe Killinger: No, they don't.
Joe Killinger: They, you know, and depending on the personality, you know, we have so many different scripts, so most of them don't even really follow a script. They go by. What we try and teach is, you know, when somebody picks up the phone, you need to be listening to them and you know, kind of, I don't wanna say mirror, but understand how they're coming out of there.
Joe Killinger: You can tell right in the first few seconds how somebody is that day if they feel like they're bothered. But I mean, they do have scripts, don't get me wrong. And they have like three of 'em that they all play off of, but nobody has one of them memorized, I don't think. But it's, But that's fine.
Richard Blank: As you say that, they're well versed.
Richard Blank: They know they're subject well, yeah. And, and what I've seen happen multiple times is that they become plastic. Plastic to commercialize. They're not a painting, they're not raw. They're a character, not in character. That's why when your dog was barking, Joe, I asked what the dog's name was. Yeah. As a follow up question, or how many years have you been in this position, this promotion at your company?
Richard Blank: Now, congratulations on being ceo. How many years has it been, Joe? You know what? You know, where are you at right now? Yeah. And so when you say active listening to me, it's really more of an engagement. Because you're saying also as well that you might be upsetting somebody, but I'm telling you this, these are people you're meeting for the first time.
Richard Blank: I can't gauge the first round of the fight as I can on the 12th because things do change, like tug of war. It goes back and forth. There's a push in a bull. Yeah. But if I can. Match just your speed and how loud you go. Then there's no crosstalk or interruption cuz I'm really moving with you at your speed.
Richard Blank: But then I know when to interject to do the follow up. That's the active listening they need checkpoints. They need pauses. Do you remember the show gets smart when he was walking down the hallway and the doors were closing behind him? They're gonna leave. Yes, I do. Yo, my main man, you know, they're gonna leave a door open.
Richard Blank: So after 15 minutes they wonder why they didn't get the appointment. And all the client says is, Hey Joe, send me information. Yeah, no, because that's why when you gauge these people, you ask a follow up question to see if it makes sense or if it sounds good, I'd rather take a three second insurance policy.
Richard Blank: To ask you a tie down question, then to assume, which as you know, it makes an ass out of you and me and just keep moving forward for the fear of being hung up upon. And yeah, I believe in selling sizzle. So somebody has a beautiful building. I would love to take a look at it because when I was doing residential real estate, the MLS was a gold mine for me because you talk about the, the bedrooms, the kitchen, the sport court, the pool, the, the, the, the crown molding or even the curve appeal.
Richard Blank: And obviously it was the biggest glaring tell sign of what the people were most proud of. Oh yeah. And what they loved the most. And so I allowed through least resistance. It's called Woo Way. To, as you say, two on one. Listen, twice I know what I know. I need to know what Joe knows. Yeah. And so by me allowing you to ask these questions and, and me bringing you back in the conversation, don't be surprised if you not only can get everything out of it, but once again, they're probably gonna call you and tell you how great I was by setting the appointment.
Richard Blank: Mm-hmm. , that should be the goal of your staff. is to get that positive escalation when you call back Mrs. Jones to represent her property. Mm-hmm. and I always gave the most points on the call, Joe, when the client says your name. Yeah, I know you want a conversion and, and the scripts and, and I'm so proud of what you built.
Richard Blank: But to me, if they are not capable of having that sort of balanced, grounded in the moment. Sort of conversation where they are selling or buying one of the most expensive investments of their entire life. You have to put, it's almost like a vulnerable state for somebody. You really have to take that into consideration, and so instead of being a prospector, you're almost more of a consultant.
Richard Blank: Yeah, but you're not, Joe, The closer. That's not a problem at all. What I'm here to do today is to clarify for our edification additional things above and beyond your specs that Joe would need to know in order to be in the moment with you to move forward emotionally and to either purchase or let.
Richard Blank: Property go. So you're are such a good man in regards to the psychology, like someone's best friend or older brother, making sure I don't get in a fist fight and stay out of trouble. And Joe, that's why you get these accounts. I don't know if they could price shop around or give it to a family member, but you've closed a lot of deals of people you've met for the first time and these people once again are entrusting this in you.
Richard Blank: And so as much as I'm telling you before, there's no real secret sauce to this. If you show empathy, if you take an extra five minutes to speak with somebody when you're online with them, just start looking at the website and making compliments and asking how Eddie in the, in the mail rooms doing. Don't be surprised if Joe's gonna be way too busy and is gonna have to eat two lunches to get his energy back.
Joe Killinger: Yeah. It's, you know, as far as you know, sales people we're always taught, get the league, get the deal, you know, get the appointment, you know, and I'm like, you, it's just kind of like, you know, it's a process, you know, you gotta have the process in place.
Richard Blank: You gotta do clean business. Yeah. You gotta properly represent yourself in the best light and, And there's no surprises with you, Joe, like as much as you'd like to give somebody a price or sell it with certain terms.
Richard Blank: Mm-hmm. , you're also realistic. And if you're able to have that sort of conversation with your clients, I think once again, they respect you that much more. Yeah.
Joe Killinger: I would bet that when you were doing.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/sdL9DJOHz6o
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
The sweet spot for making callbacks to potential clients? Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center
Richard Blank: You're probably gonna get to the front of the line and you will be given your true chance to state your case and to earn this business.
Joe Killinger: Yeah. How often do you, if you, you can't get through two or three or four times, how often do you call them back? Every two weeks. Three weeks?
Richard Blank: That's a great question.
Richard Blank: Depends on the sense of urgency, the size of the list and what vertical you're calling about. Yeah. You could be. Over killing it. And then how many times can you be creative on a voicemail? I mean, after you're, you're just cussing '
Joe Killinger: em off, right? You know, Now they're just angry at
Richard Blank: you. It depends. You could be clever and you could talk about, unlike other people that are doing one thing, you're doing another.
Richard Blank: Or if this person is celebrating an anniversary, you could be calling on those days and saying congratulations on your 14th year. You could really time it perfectly for certain things that you know, they're celebrating if you want to do that. Um, You know, persistence is fine. Yeah. And as I mentioned before, sometimes people only prefer to do non-voice.
Richard Blank: Yeah. And I have to respect that. But if they're gonna be doing non-voice, then I'm gonna be expanding 50 times the descriptions of the emails that I'm gonna be sending to you. Mm-hmm. , or I might just, you roll the dice and go to page seven on your website and describe some sort of machinery or some sort of photograph you took with your crew.
Richard Blank: And mention how awesome that was. Why, Right? Why not ? We might as well try. And so, no, that's
Joe Killinger: it, right? You've gotta try and. Well,
Richard Blank: you're gonna catch my attention. Yeah. I mean, if you really take the time to Google me and to go to my website, it's obvious I've given you three things that will get you to, for me to take your call, write you back and say, Thank you, my man, for taking the time.
Richard Blank: Mm-hmm. , you know, it has to do with the beautiful art building, the pinball machines I have. Yep. And also the writings that I do with the empathy and the relationship I have with my agents. Those are the keys to unlock my door, to pitch me on buying or selling my building. Yeah, so I'll at least give you five minutes no more, and you have to earn more time after that.
Richard Blank: No one's giving you 20. It might just give you a minute. What I believe is that, Joe, you're buying time. I have a huge suggestion for you and it's a soft skill suggestion. Okay? A lot of people say you have to name drop 'em. Well, yeah, you do. But I would suggest doing a five to one name drop pronoun, where you're gonna say your, your, are your.
Richard Blank: Right, Joe , you know, so I think you set 'em up, set 'em up, set 'em up, power bomb. And so if you practice that sort of speaking structure to keep their attention, then there's a good chance you don't have to repeat something, ruin the tone of the call. Next thing you know, the information has to be done.
Richard Blank: Again, you don't want to walk home to get your homework. And so you should really slice and dice these calls very, very carefully. And I've even seen calls that had to go halfway in. And then you pick up where you're left off and as long as you take meeting minutes, as long as you're up to speed and can recap, maybe it is a 50% call.
Richard Blank: And then Joe and I go over next Thursday, next week to finish the call. And as don't be surprised when I call you back on Thursday on time and I am ready to go pen it. The ready the odds. Once again, Joe, are in our favor. Mm-hmm. ?
Joe Killinger: Yeah.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/k1VMUwh1oaQ
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
How to get past really good Gatekeepers? Real Estate Jam session guest Richard Blank Costa Rica's Call Center
Richard Blank: You custom make it and you compliment a promotion or an anniversary and, and you really just take that extra effort that will separate it. And I have seen a larger conversion ratio of emails coming back from those. Not just, it just
Joe Killinger: doesn't work. Yeah. It's, it's personalizing. It is. You know, we even, I've even tried doing a personal note after I had a conversation with somebody sending it.
Joe Killinger: I couldn't believe the return. You know, it's just
Richard Blank: the positive escalation of
Joe Killinger: everyone that's helped. Yeah. Yeah. It was just a quick little notes and it really worked, but now how do you. I've got so many questions because this is brilliant. The way you're phrasing all this is understand how do you get in, Let's say you the, the gatekeeper's.
Joe Killinger: A really good gatekeeper. Ooh, what's the, Yeah, , How the scary ones, right. How do you break through that? How do you get through to, from them to the next
Richard Blank: level? My good friend, did you ever see the movie Wall Street when Bud was trying to get into Gordon Gecko? Oh Christ.
Joe Killinger: I watched that movie a hundred years ago, ,
Richard Blank: But what I remembered most about that movie was he wasn't disrespectful to the coworkers and the executive assistant of this gentleman.
Richard Blank: And so instead of trying to. Not follow the protocol, be rude, curse or, or just bully their way in there after a while when he did get that pass to pitch and he did show up at the office before going into that meeting, obviously there was a bit of admiration from, as you say, this tough gatekeeper because that's why they're there.
Richard Blank: Yeah, they're the best, but they're also human. I'm sure they're wonderful mothers and fathers and, and, uh, and they're responsible people because that position is very important. But that's why I mentioned the anonymity in the beginning, because if I can say, How's Costa Rica's call center doing today?
Richard Blank: Yeah. You have to respond. Well, and I get to give them that sort of power punch right off the bat. Mm-hmm. and. , it might take two or three calls to call back because Joe, you might be busy and that is fine, But, But how about this? Once you follow the rules and you're respectful, and if you ever do those positive escalations, this individual is a plethora of information about the company culture.
Richard Blank: They might give you direct extension numbers or tell 'em about the son's birthday party or, or just let you know other things. You, you were mentioning yourself celebrating a birthday with one of your most treasured employees, and I think that was very cool. I hope they saved you the biggest piece. , but, uh, yeah.
Richard Blank: No, it was too big. I know, right. And, uh, That's what I'm hoping too, as I mentioned before about anchoring. Yeah. As much as I'd love to give you a tip and a trick and, and a million dollar secret, the success I've had in, in real estate is this, you know, relationship building mm-hmm. and respecting their rules.
Richard Blank: And sometimes a pipeline could be a week or could be six months out. Yeah. And as long as you leave a lasting impression. And custom make emails and especially voicemails. Yeah. And involve everybody that's assisted you, You're probably gonna get to the front of the line and you will be given your true chance to state your case and to earn this business.
Richard Blank: Yeah.
Joe Killinger: How often do you, if you, you can't get through to.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/XQBpdAiMcug
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Joe Killinger: Welcome to the Real Estate Jam session. You know, I always try and bring value to you guys and it's all geared toward the real estate industry, and I'm always looking for ways that I can really enhance the experience of being in this industry. And cold calling, like it or not, is a big part of our industry.
Joe Killinger: So as fortunate to run into Richard Blank, Richard has been a cold collars entire life. Matter of fact, he runs a cold collar company down in uh, Costa Rica, which I think I need to go visit. Looks beautiful down there, but he came on the show today and really gives us tips and tricks to really be more successful with our cold calling.
Joe Killinger: So make sure you check it out. Give us a like while you're there. Now, if you're new to the channel, my name is Joe Klinger. I've been a real estate entrepreneur for over 20 years, and I use this channel to bring on people like Richard to really help you learn all that tips and tricks to be successful in this industry.
Joe Killinger: So make sure you check it out. Give us a like while you're there, and if you haven't done so, make sure you.
Joe Killinger: So Richard, you know, is a, a real estate agent. Breaking those barriers, getting in front of a client, a serious client, and, you know, a, it's, it's daunting, right? You know, you gotta pick up that phone and be ready for rejection and, um, you know, it, it's very hard. So, can you kind of, uh, let's, let's start with commercial real estate first.
Joe Killinger: Let's, let's start there and talk about what tactics do you put in place to really help you, um, get through to the decision maker?
Richard Blank: Well, first and foremost, very happy to be sharing these ideas with you and yeah, I appreciate it. Really enjoying the time that we're having today on this podcast. And so what I do here, I have a simple structure.
Richard Blank: I have an introduction of body and conclusion, usually in a normal conversation, and the average attention span, in my opinion, is 30 seconds to two minutes. So let's say you're making a prospecting outbound phone call, as you were mentioning, B to. B to B business to business, the first thing I would do is when somebody answers the phone, is to use your anonymity and do a company name spike better than they would.
Richard Blank: So I'd say, Hey, how's Joe doing today? , you know, and then just to make sure that the whole company is doing great. And then the individual that answers the phone would usually ask me. What is your name? And the first technique I would mention is a buffer boomerang technique because they're usually, as you mentioned, black and blue, from getting so many phone calls.
Richard Blank: Mm-hmm. . And the fact that they are just gonna say, We're good. Thanks. Hang up or not transfer the call. You almost have to differentiate yourself, mothers, So usually I like to say even the name of the company, how the company's doing the first time. And then when they ask me this buffer boomerang technique, I will say, Hey Joe, that's an excellent question.
Richard Blank: My name is Richard Blank, and so this individual sees the active listening. I can readjust their negative tone into a positive tone, repeat their question, and then send it back once again with a name drop and who I am. And so after gaining the trust of this gatekeeper, as you would call them, I'm also gonna let them know that I'm transferred to the decision maker.
Richard Blank: I'm gonna let them know how great you are on the phone. We call that a positive escalation. So it increases your odds of actually having that call transferred. Didn't say you get the appointment but transferred. So then when the call is transferred, you are given the gift of telling this individual how amazing Joe was who answered the phone.
Richard Blank: And so you still have your anonymity. And don't be anonymous. The whole call, that's a little bit of shape, right? But if you just start off strong by complimenting someone that works with them. , it separates you from the others that have been calling and shows what you do prior to contracts. And so this individual, once again will ask who you are.
Richard Blank: So another with Buffer Boomerang, that's an excellent question, Mr. Decision Maker. My name is Richard Blank, and so we're having these conversations with the individual and if you're mentioning all the different services, options, and features of your real estate business, In your way. I just wouldn't do desert pitching Joe, because a lot of times people are so scared or reluctant to let someone speak for the fear of being hung up upon, So I believe pitch.
Richard Blank: Desert Pitchings. If you give a list of five things in a row and not even giving the person a chance to look at your dessert and make sort of reaction on it, there's no oasis in the desert.
Joe Killinger: I'm gonna learn a lot today, I can tell. Ok. And so
Richard Blank: it's almost like the MLS when you're talking about a house, you know, you're mentioned ways of the house.
Richard Blank: With the commercial real estate, you have to go over certain sections, and since it's a non-visual call, you have to gauge the positive or the negative reactions from. This potential client. And so I say slow down on your list of things that you're offering. Take the horizontal to a vertical because you are gonna find one or two things of interest, and then stack that with opened ended questions so they can explain to you.
Richard Blank: Why commercial real estate is important, why they may move forward. Okay. And so as we're continuing this conversation, my suggestion, cuz you're very keen on this, is that this is a first time phone call and there are certain tele signs you can get from somebody over the phone. Once again, I talked about 30 seconds to two minutes.
Richard Blank: My tone needs to be consistent of empathy and confidence, right? There's four sections to phonetics. It's tone, rate, pitch, and duration. Everyone talks about mirror imaging, but I'm not gonna mirror image someone that's negative, so I will always stay positive and always have the answer, but this is the part Joe.
Richard Blank: Of manipulation that you will enjoy if you pay attention to how fast and the speaking level, the pitch of somebody. In every 30 seconds to two minutes, you might see a spike or a dip, and you know perfectly well that's the perfect time to ask a tie down, pin down question. Or potentially if there's noise in the background because some people are working from home, that's still even within, uh, commercial real estate that you would passively, inadvertently and passive aggressively.
Richard Blank: Let them know the Me Too technique on how much you like dogs. Because the dog is making noise or there's a distraction. Someone's on a cell phone. In a car. And so you can always ask the follow up question, What's the dog's name? And so if someone says, Fluffy , Well, I love dogs. Yeah, Put fluffy outside. It's throwing in the call.
Richard Blank: And when they come back, Joe, and I know you're trying to lock in in an appointment, but this is the time that your audience can anchor the coal. You've already made your introduction and you're in the body of the call, but the fact that you and I could talk about your dog for a couple minutes, What that does is that's when you will usually ask me again, excuse me, what is your name?
Richard Blank: And then I'd say, That's an excellent question Joe. My name is Richard Blank. And then your name dropping me the rest of the call. And so when we finish it up, when we go to the conclusion, I want you to say, Joe, since you still have me on the phone, are there any other questions that you have? Cuz you showed me you like A, B, C, and d.
Richard Blank: I know you don't like 'em all, but you showed me you'd like two. Any other questions that you may have, You may or may not. But I always review the information, Joe in military. Because A is the cleanest way, but instead of ending the call, a lot of the times the people have served in the military, nobody's that has.
Richard Blank: Yeah. And then instead of ending the call, you're on the call for another five minutes. Yeah. But I'm still not done. When I'm doing the follow up email to the individual, I will definitely give a written positive escalation on Joe who assisted me. Mm-hmm. to transfer the call. So when I do the Richard Circle and I come back again making the follow up, call the individual yourself, that answer the call is gonna say, In 10 years, no one has ever written something like that about me.
Richard Blank: Yeah. Thank you. And so I'm not saying that you're gonna get the deal, but obviously going from half court to three point to foul line, Yeah. I think you've increased your odds and you've also separated yourself. A lot of people that are just trying to angle in on that goal. Yeah. Oh yeah.
Joe Killinger: You're not just.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=DgL4aBGjWqU&t=328s
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
A smooth transition when becoming an expat in Costa Rica. Positive Talk Radio guest Richard Blank Costa Rica's Call Center.
Obviously because your, your company's growing, but you see, but even if your company wasn't growing, you're doing things the right way. You're doing things the way I think that they should be done because. I believe that we are all one, that we are all connected, that we are all the same, regardless, whether you're the CEO or the dishwasher or the general manager or the cook.
Um, you've all got a different job, but you we're all human beings. And we all have the same wants and needs and desires. And we all wanna be fed. We all want to have a house. We all want to have a beautiful wife, unless it's a beautiful husband. And, and, uh, and, and all of that. So, you know, but that's, that's, we're really simple people.
Yes. Um, when, when, and it doesn't take a lot to make us happy. No, it really doesn't. And, and I also follow all the Costa Rican labor laws here. I, I am a guest in this country and I wanna make sure that we do things correctly and that everyone gets their full salary and benefits. And as I mentioned before, my main goal is to feed families.
And so. Once again, by being embraced here, learning their language, learning the culture, learning the traditions, it made this sort of transition for being an expat. The last two decades, very easy. And I could recommend it to anybody, my main suggestion before going abroad. And, and this is very interesting that a lot of things that you and I hold dear in the United States and people hold to such high esteem really don't make a difference when you leave the country.
And so a lot of the stuff that might make you important back home doesn't work here. And what I realized quickly is that people will really judge you by your essence, really who you are. And so when I was able to show that I learned their language and I understand their culture and that I do respect the fact that I'm a guest, once again, this positive reinforcement was just an abundance where I realized that was at the right place.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/_iV1SlAnLzU
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
The company game room pinball machines are older than the young telemarketing agents. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
I, I couldn't agree more. I am just thoroughly enjoying this conversation. Me too. Uh, good time. you? You're you're, you're an amazing guy and you're also a fun loving guy, uh, because you've got one of the largest, uh, if not the largest, um, jukebox and, um, pinball collections in all of central. Forget my business.
That's what I'm proud of. People say you could go back and talk to your 14 year old self and tell 'em what you do. I'd be you got pinball machines. , you'd be the first question I'd ask myself. Yes, yes, yes I do. And it's, it's an obsession of mine and people have no idea. The treasures that they have that are in their bodegas.
And so all the time I will be driving a couple hours. To kick a tire or two on an old jukebox or an old retro arcade machine, or especially a pinball machine. And for a couple hundred hours, I'm driving back in 1961, Racola Regis that's in mint condition. And so one man's trash is another man's treasure.
And if that's the way it is, call me Oscar, the grouch I'll take as much charge as you got. And as long as I have the space for it and my wife doesn't get angry, I'll be grabbing as many machines as I can. I, I currently have 13 pinballs. Six jukeboxes, five retro machines and an air hockey table. And as I mentioned before, these machines are older than the agents.
I have an area coming where people can, it's a neutral environment where people can meet others from other campaigns. They can let off steam, they can recharge their batteries. I haven't seen people fall in love by the Backman machine and it, and it gives somebody the chance to hang out with the Hefe in a neutral environment where we're just having.
Fun. And so when people are best friends and you mentioned this earlier, attrition goes down, people want to come to work. And I really believe that a gamification company culture is imperative. Not Xbox, not, not placing. You can do that at home. Do like you, did you, before this podcast, you told me that you bought the thing.
You always wanted an old retro machine with the main ator and 3000 games. And we're talking about how much fun we're having you deserve. I think that if an environment creates a game environment where people can play, they will become that much closer. And so I, I really, really stand behind that and play with each other.
And, and there one is shooting, uh, the pinball or the others are watching and, and everybody's laughing and you're having a Coke or whatever it is. I got enough games where everyone can play. No, one's waiting. unless they want to and put their quarter on the Marqui. Oh, no, no, no. Everyone's. And, and so how much space now the games are actually at the facility, is that right?
Yes. I got some in my own home where I have a private man cave, but the majority of my machines are here on the first floor. It's kind of funny. I got my air hockey table. That's in my training room. It's so loud that I had to take the plastic pucks and they got these now more of like a rubber sort of puck.
And with the Wildcat 1 25, you can create these really smooth surfaces. And so literally I had to put the air Hawk in there, cuz it is so loud. People are screaming. So when there's not classes, doors are shut. You see people sitting in the chairs, watching that, that that's really where our tournaments happen.
And it's, uh, it's amazing because the littlest, smallest Asian we have has got the greatest skills until we stop those shots. And so, um, I love it. It's fun and people stay later after their shift or they'll come a little bit earlier to just hang out. And, um, obviously we're doing something right.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=gaah6tQaqnc&t=50s
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
I saved enough money to purchase and build a 300 seat center. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
Should that have lost their way. We have, we have those encampments here now. And, uh, and it's, it's a, it is a big problem here. And it's because we, as a people, don't take care of each other as, as well as we should. Um, and, and there is some drug abuse and there is some, you know, uh, stuff like that, but.
it's interesting that if that people will, you know, give you a banana, if you're, if you're down there or whatever, and I, I think, I think it's great. And I, and I really applaud you for doing, for working the way you're working and doing what you're doing. It is really outstanding. I would say, by the way, we're talking with.
Richard blank. He is the CEO of Costa Rica's Call Center. They do everything under the sun, from web design to everything else. You can go to, uh, costaricascallcenter.com and you can get all the information about Richard, his team, the folks that are there, because I'll, I'll tell you I I'm. I am as a human and, and by the way, you're one of the most human people.
And by the way, that's a, that's a huge compliment. Uh, you're one of the most human people that I've ever met. Thank you be, I really appreciate you. And would you, would you come back so that we can have more of a conversation about other stuff and, and more about this? Anytime I'd love to be a guest that comes back a reoccurring guest on a TV show.
So it's like Larry from three's company. You gotta have me on, on a couple scenes. I definitely love to come back. Absolutely. Because the. The way that you word things, the way that you respect people and stuff is it can be really helpful and energizing to other people who may want to do the same thing, but just don't know how well let's break those stereotypes.
A CEO can be one that's empathetic. Someone can take the chance and move abroad, but I make it look easy. My good friend, I started my business at 35. I wish I was a teenager. That was a whiz kid or a genius in my twenties. But I'll be forthright with you after working at my friend's call center for four years, I learned the business, but I wasn't matured enough.
It took me to my mid thirties to have impulse control maturity and enough money saved where I was responsible. For those contracts and job stability. And also, I didn't take a loan now. I don't have a partner. I don't pay interest. I did slow and steady. I first started renting a seat at a opened air blended call center.
Then after a couple years, I rented space and built out 150 seats and bought the equipment. After six years, I saved enough money to purchase and build my 300 seat center. So it's more of the tortoise, not the. It's grandma telling me if you can't pay for it in cash, don't do it. And it's also me saving enough acorns for the winter.
So I could weather storms. I wish it was bells and whistles and shortcuts and exciting, but it's not, it's being very responsible and taking your time and just making sure that you are fulfilling the needs of these agents by giving them their job stability. And in this industry, that's so competitive, especially against.
The best thing that I can do once again, is as you say, just have these sort of ethics and put my best foot forward and you don't owe anybody any money. And which means that your business is growing slower, but it. In order, you know, sometimes in, as you know, sometimes in order to get really RevD up and to really take out a big loan and then grow it and stuff you may have to, at one point in time, compromise your ethics and to do things that you don't otherwise wouldn't otherwise do because of you're chasing the almighty dollar.
At that point, you don't have to do that. So it makes it, it must be really freeing to be able to be an employer of 300 plus people. And their families and by, uh, jute boxes and, and, and, uh, and things, and, and to have a, a happy, a happy life, even if you're not a multimillionaire or a billionaire, well, it made the most sense.
I wanted to sleep at night and imagine if I lost an account, I don't want to be pissed off on the floor and then, you know, stressing about it. And it was very simple. As long as I was making my margins, renting this seat made. Then after you got to four dozen agents, it doesn't make sense to spend five grand a month to some guy when I could have my own place and buy the equipment and build it out.
And instead of buying brand new, you know, computers can be excellent secondhand. And a lot of the call centers were going out of business. So they bought it new. I pretty much got it with the wrapping on it, even though it's second a it's not out of the store, but it's pretty much brand new with the furniture.
Also, since I am a guest here and you look at me in my suit, there's a very good chance. It might charge 20% more. So I'd have local representatives for me with connections that would go and get me the best prices and bring me things. So you gotta build a team around you. You can't do it all on your own, and you gotta trust people to represent you and to speak for you.
And have I been disappointed a few times, but I've also been amazed. By some people that have been with me over a decade and have grown with my company. I have two people with me that have been with me over 10 years. One is my chief technical officer, another one's my floor manager. And I wouldn't have it any other way.
I could bring someone in with 10 times the amount of experience, no way these people wore my stripes. They walked with me, they know my culture. I will allow them to learn, facilitate their on the job training. As long as it takes, I'll bringing specialists for the it depart. But there's no way I'm gonna bring in a, a, a general manager or supervisor from another call center, no way they need to earn their stripes.
They need to work with me for a little while and have the respect of the agents. If not, it's just definitely not gonna work out. And have I said, we experienced that never. I never brought in an outside supervisor. Everything is always promoted from within that is that, and it's the only way to go, because especially if you've got a unique.
Because you're gonna have somebody that comes in that is, comes from a different style of culture, and they're going to try and change that culture that has been so successful. And that would you you'd probably have a, like twenty two hundred and eighty nine people at your house the day after you hired that guy.
saying, get rid of that guy. We can do, you know, it, it it's, it's just amazing. So. I Richard, I really appreciate your time today and it's, it's been awesome. And I gotta, I gotta tell you I'm my team is growing as well. Mm-hmm and I I've got a, uh, a young lady that we just, that we just hired. She's a, an assistant she's just dynamite and you're right.
You have to have the right people and slow and steady. So, um, what is her name? Your new assistant. Her name is de. Well, Demi's getting a positive escalation, cuz I'm sure she's doing an excellent job. Oh, she's fabulous. As a matter of fact, the ending that you're about to, uh, um, watch she did yesterday and Demi.
All right. She's she's. She's awesome. So, and we, we appreciate having her and I, I subscribe to your philosophy of management and management style and company culture and philosophy. I, I, I tell you, I wish I would be sitting at, if we were in the same room, I'd be sitting at your feet. We'd be high fiving, each other, and telling each other how great we are.
But my good friend water seeks its own level. That's why, when I first started watching your podcast, it inspired me enough to write. Here we are. And mind you, this, there were a couple times back and forth because of scheduling conflicts and stuff. It was a mutual goal of ours was to get on a show together and to share ideas.
And we fulfilled that today. And so I am very humble and I'm very thankful for your time and your audience is time as well. We will do this again. Oh yeah, because we, we got more to say and I sounds more, I really, I really appreciate. You you coming here and again, Richard blank has been our guest go to Costa Rica, call center.com.
If you need remote services, he can provide you with all kinds of stuff. So it's just, I so much that, that I can't, I can't describe it all. So it's just really good. And by the way, thank you. You, you watched some of my, some of my other podcasts. You're good. You're addicting. And I can't wait to put this episode on my Facebook page with 98,000 Ticos that are gonna love to meet you.
I've I'm humbled. Thank you so much. I, I, I really appreciate the time that you've spent with me and the, and thank God. There are people out there like you, that's all. I gotta say you too. Powell. That's why we're together. And we're gonna keep on grow. Absolutely. And thank you, Richard, and stay right where you are.
I've gotta do this and I'll be right back. Hey, thanks for enjoying this episode all the way to the end. Please give us a like, and subscribe to this channel. This has been a production of positive talk radio.net. Please visit our website, oddly name positive talk, radio.net for more details about us and our mission, which is to provide great positive programming designed to inspire us.
I'm Kevin McDonald's and I'm proud of these shows. And I truly hope that you'll like them and share them with friends and family. So on behalf of our entire team, remember be kind to one another because each other's always.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=6XO0R1aN1WU
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
Compassion Behavioral Health clinical staff at our South Florida Treatment Center provides two tracks of individualized treatment programs; mental health for clients with a substance abuse issue but primarily affected by a mental health disorder and; a substance abuse treatment plan for clients who may have a mental health diagnosis but are affected primarily by substance abuse.
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Solar Unlimited Agoura Hills
5115 Clareton Dr Agoura Hills, #212, Agoura Hills, CA 91302
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Ford Falcon Art is a collaboration between two great artists Steve May and Aran De Baron, Arans Art and Steves paint work produce something amazing.
フォード・ファルコン・アートは、スティーブ・メイとアラン・デ・バロンの2人の偉大なアーティストのコラボレーションであり、アランズ・アートとスティーブスのペイントワークは素晴らしいものを生み出します。
Best technical indicators for crypto trading https://www.bitcoinprofit.app/
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Source: https://www.youtube.com/shorts/GJ6QJG33B9M
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Vape Street Surrey BC has an additional 22 stores in between those two farthest points and every year we keep expanding. Our goal and mission at Vape Street are that you get the best service, best price, best quality, and most importantly, the widest variety of e-juice options available to you. At our vape store in Surrey BC, we help customers that are brand new to vaping every single day. It’s a pleasure to see a customer walk in for the first time who wishes to transition from smoking cigarettes to a tobacco harm reduction tool such as vaping.
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There are two kinds of tests that maybe perform for testing for alcohol. The first is a breath test. Colorado uses intoxilyzer 9000 to conduct their breath testing. If you choose to take the breath test that is the machine that will be used and you will be given the results when you're done taking the test. If you choose to take the blood test, your test will be send to a forensics lab and it can take months before the lab provide the results.
Read more about breathalyzer here https://duilawfirmdenver.com/was-your-breathalyzer-test-really-accurate/
Learn more here for repeat DUI offenders https://duilawfirmdenver.com/dui-denver/dui-defense-attorney-denver/habitual-and-felony-dui/
Inspire Malibu is uniquely qualified to provide co-occurring disorder services with our dual diagnosis in Malibu California. Our clients also benefit from a high staff-to-client ratio which allows our staff to give dual diagnosis patients the focused attention they need to handle two serious issues at once.
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AUDIO MK ULTRA IDENTIFIED AT 1AM ARE OLDER MAN, HIS WIFE, TWO DAUGHTERS, HIS SON, OLDER TEACHER WHOM I KNEW ONLY FROM MK ULTRA, THEIR LOCATIONS, POLITICIANS ETC.
I recalled Old teacher who passed away, and her daughter who I have never met in real time
Emilio De Simone, a DUI Defense Attorney in Denver discusses why we request a DMV hearing.
We almost always request a DMV hearing and we primarily do it for two reasons:
1. If there is no hearing, you lose your license no questions asked. We believe that you shouldn't lose your license without a fight.
2. We generally request that the officer be present because it gives us an opportunity to question the officer and get a feel for what he will be like if and when we go to trial. And of course if he doesn't show up its an easy win.
Learn more about DMV Hearing in Denver here https://duilawfirmdenver.com/dui-denver/dmv-hearing-denver-colorado/
We have an in-depth blog post about this topic here https://duilawfirmdenver.com/why-request-a-dmv-hearing/
Godrej Park Retreat includes a total construction area of 11.05 acres. The Godrej Park Retreat is a phased- construction project developed in two area. The housing group comprises of Eight high-rise towers building 950 luxurious apartments in multiple sizes.
ADVANCED CALL CENTER TELEMARKETING TRAINING
At Costa Rica’s Call Center, we are confident enough in our bilingual telemarketing expertise that we are willing to disclose a sample of our nearshore BPO training for the curious. Our Latin American advanced telemarketing course has been highly rated for our extensive call center knowledge in the areas of interpersonal communication, conflict management and phonetics. We invite all companies interested in outsourcing to discover why Costa Rica’s Call Center ranks among the best in bilingual communication techniques for Costa Rican telemarketers.
From day one, our new customer service and sales agents go through our specialized Early System Programming (ESP) where we train BPO agents in increasing their level of intensity and persistence of behavior. Many courageous people initially display an interest in making outbound cold calls, but not everyone has the ability to be a professional bilingual telemarketer that produces results. A call center agent may be highly intelligent according to a more conservative definition yet unmotivated to dedicate this intelligence to certain outbound BPO telemarketing campaigns.
A call center’s psychology of selling over the phone will be the initial BPO topic covered. The telemarketer’s mind is focused on how to prevail over rejection and to uncover a physical stamina to handle a minimum of 8 hours of quality outbound phone calls a day. Each bilingual agent’s fear of telemarketing is addressed openly and resolved with compassion. Prevention for call center burn out is discussed and will be closely monitored daily for each Central American trainee. This key observation will filter out potential quitters while promoting BPO career team members for your company. At Costa Rica’s Call Center, we are not hard on our nearshore call center staff, we hand pick and train them to work hard at making your offshore campaign successful.
Bilingual phonetics is often discussed and is encouraged as an ongoing study for mastery. Practice calls are always recorded, analyized and studied during every training session and will cover level one (easy close) to level five (non-stop rebuttal) types of telemarketing calls and customer service escalations. An analysis provided from a detailed checklist will judge the agent’s tone, rate, pitch, duration, pause, pregnant pause, delivery and timing of open and close-ended questions. Video taping a call center phone call in progress involves the same phonetics study along with non-verbal communication to understanding how body posture, facial expressions, hands as an illustrator and motion can dramatically improve a voice and projection. All BPO trainees must be a third party observer in order to make the necessary mental changes themselves. The only way anyone can make great strides in career building self-improvement when is to be humbled by their own criticism. Self monitoring and reflection is what will make your telemarketing team rank among the most proficient sounding in the business and will create long term BPO agents for your offshore project.
A mandatory call center training quiz at the end of every BPO class is necessary to make sure that the Latin American agents know how to handle our system and have a confident understanding of your outsourced material taught that day. The offshore campaign information plus advanced rhetoric are a minimum of two written and oral exams that must be passed by all bilingual team members. As the nearshore telemarketing training is near completion, several test calls will be made to you for final approval of the script and our team members ability to properly speak for your company.
Costa Rica’s Call Center operates all bilingual BPO training sessions in a low pressure environment. In the beginning of call center training, it is very important to build a comfort level with our processes before they are on their own. During this stage, they have to get comfortable handling customer service and sales issues very quickly before they are approved to make a single call for your company. The faster the agents get on the phone and take a call will improve their learning curve, become more efficient faster and would decrease their ramp-up time.
Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space.
Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America.
By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, Richard has successfully prepared and managed some of the finest telemarketers in the country for the past twenty one years.
https://costaricascallcenter.com/en/r...
https://youtu.be/F4x-y2_Kg1E
https://youtu.be/Tz1r7IOiVGo
NATIONAL HONORS SOCIETY 68TH KEYNOTE SPEAKER. PROUD CLASS OF ABINGTON HIGH SCHOOL 1991. RICHARD BLANK
Today, November 4th, 2021, Abington Senior High School hosted an induction ceremony for new members of the National Honor Society. The induction will take place over two days. This morning students with last names beginning with A to L took part in the ceremony. The students with last names beginning with letters M to Z will be inducted tomorrow. A special thank you to 1991 Abington graduate Richard Blank for serving as the keynote speaker. Mr. Blank is the CEO of the Costa Rica's Call Center, a division of Cheyenne Consultants.
https://twitter.com/AbingtonSenior/status/1456258452909555721?fbclid=IwAR06WMdTArfk3pjpbW8PhZ9UPq9DAqNNA_bg4qOUhVnzbosCdkYyuACr3e4
Thank you to Mr. Richard Blank, Abington alum from the Class of 1991, for his inspirational speech to the inductees of the Abington Senior High School’s National Honor Society at today’s first ceremony
https://www.smore.com/0zyda-ashs-newsletter-14?fbclid=IwAR1b1A5c9Cr9vFQ9BlfpzY5HCof8RVwclZgMWTHXP4KAHjc9eZtd4n1Gm78
SPANISH STUDENTS WELCOME MR. RICHARD BLANK
The ASHS Spanish students had an opportunity to meet Abington Alum, Mr. Blank, during a recent Career Chatter. Mr. Blank was the guest speaker from this year's National Honor Society Induction. The Career Chatter was a huge success, and great food was catered by Tierra Colombiana. Mr. Blank talked to the Spanish 4 and 5 students about the benefits of continuing language studies as part of their post-secondary education program. Giving back to Abington Senior High School is very important to Mr. Blank. As such, Mr. Blank endows a scholarship each year for students that plan on majoring in a world language at the university level. Presently, Mr. Blank is the CEO of the Costa Rica's Call Center and is considered a leader in the telecommunications industry.
https://padlet.com/gretagarecht/q8jfc9hnvzufog68
Hello Richard,
Thank you so much for taking time out of your day Friday and sharing your story with our students. This was definitely our first bilingual Career Chatter session, and I was so impressed by our students questions (in both languages!) for you and their courage to approach you after the sessions to ask more questions. Thank you for being so attentive to each and every student. Those students taking the initiative to approach you is part of the self advocacy we are trying to build through this program, and I was so happy to see it in action.
Thank you and have a great day!
Greta Garecht
Librarian
Career Pathways Liaison
Abington Senior High School
900 Highland Avenue Abington, PA 19001
https://www.youtube.com/watch?v=IPZJ_skJXFg&t=13s
https://www.costaricascallcenter.com
Same evening and for a while already - Google demanding two step verification method turned on after my changing password exactly because one wouldn't use two steps verification method and because blog my news site AUSER TIMES was being recently modified by the third party without my permission - the same thing as with email account above for which, however, telephone number as a two step security method verification was added two years ago on April of 2020 and for which I have not yet changed password...
Why to ask me for verification numbers or to add security features to account if google company alone is ignoring them afterwards !!???? The number google demanded from me to enter so I would have two verification methods as security future was entered already on April in 2020 just as the case is/was same evening with another account - main account from this very blog.
Why to ask me for verification numbers or to add security features to account if google company alone is ignoring them afterwards !!????
HERE IS WHY I WAS HOSPITALISED - LABELED AS INSANE PARANOID SCHIZOPHRENIC AND DESIGNATED FOR GRAVEYARD: Who neighbor Doctor Igor Kotar neighbor Andrej Uhl now director of police Novo mesto Janez Ogulin now director of police in Slovenia Anton Olaj and other were and their cancer game related to future heart problems through forced unemployment and psychiatry...
Everyone survived Igor Kotar junior's car crash except him. Doctor Igor Kotar would have Andrej Uhl who claimed me under MK Ultra on how one was actually working for police as undercover sting operation would bring me to Kotar Igor at "Splošna bolnišnica Novo mesto"(general hospital Novo mesto) in evening hours where one would perform examination on me in one of his colleagues' offices where general examinations were done. I believe exactly the same office where checked just a month ago and some other office as well. He randomly also used hospital next door known as "Zdravstveni dom Novo mesto" till one changed its status in probably 2013 - no, I never ever would come anywhere near these(close) this hospitals with exception on obligatory report to psychiatrists once labeled as insane. Damn right Igor Kotar's colleagues at "Zdravstveni dom Novo mesto" and "Splošna bolnišnica Novo mesto" knew about what he was doing after-hours - they too guaranteed me death as outcome.
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Video can be also seen at
Branko Drukšić(a uniformed police DRUNK who engaged in violence against me together with Olaj) police officer did admit fold in accident as was proven to him was guilty - he reported to some health advice emotional support type of psychiatric bullshit rather than to be sentenced to prison. Katarina Kresal(LEFT HAND OF MILAN KUČAN - ALSO POSING ON INTERNET TO REMIND ME ON WHO "SAVED" MY LIFE) and others who bailed uniformed criminals claimed me instead they somehow fixed for me THE "MISUNDERSTANDING" IN 2014(after my being hospitalized for a year and life ruined through psychiatry - two years) AND EVERYTHING WILL BE OKAY IN RESPECT TO POLICE DIRECTOR ANTON OLAJ, POLICE DIRECTOR JANEZ OGULIN, AND POLICE OFFICER BRANKO DRUKŠIĆ - How they somehow have calmed down...hehehe OHHH well...
Serbo Slovenian psychiatry(MOSCOW) never officially ended war against me and I am not interested in truce of any kind with one. They held me two years inside against my will and pushed pills down my throat with ongoing judicial terror for no less than 7 years - all supported with MK Ultra play-downs infront of which, however, I have also never bent down. THIS WAS AND IS A REAL SLOVENIA FOR NATIVE SLOVENIAN.
I DEMAND INVOLVED PARTIES TO BE ARRESTED AND TRIALED FOR GRAND TREASON AGAINST SLOVENIAN NATION AND CRIMES AGAINST HUMANITY BECAUSE OF WHICH MY LIFE WAS RUINED AND LIVES OF MANY SLOVENES DESTROYED.
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Buying an old house is a complicated process. It requires a lot of patience and understanding of the processes involved. There are many things to consider from the type of loan, how to finance, what inspections are required and more.
This is a question that often comes up when people are looking to buy their first home.
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Two watches intercepted at Milan Kučan Zoran Jankovič postal inspection taxation office used for import entries to Slovenia from third party NON EU countries
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I prefer the shortened version that is less Halloween to me and more nighltfie disco with only the singing part, provided by Janis Siegel as a powerful disco diva in the style of Ian Levine & Fiachra Trench from that pop music vocal group.
Here's the story behind the full original from Disco Lab (Halloween Edition):
Sometimes disco was futuristic (robots controlled by the beat) and sometimes it looked to the past (New York high society steppin’ out to mingle). The retro vibe gave a boost to The Manhattan Transfer, a swing-vocal combo formed in 1969 who found a surprise hit with the gospel number “Operator” in 1975. For a few years, the group’s retro ’20s-’30s sound struggled to have hit records in the US, though they broke through consistently in the UK.
All this would change with the group’s fourth album Extensions. One cut, the disco-inflected medley “Twilight Zone/Twilight Tone,” became a surprise hit for the group. It fused the trademark Transfer vocal sound with a spooky, mystical vibe. Extensions was released on Halloween, 1979, which meant that the diehard MT fans had a great supernatural dance party jam for the evening. Everyone else had to wait a year because “Zone/Tone” wasn’t issued as a single until 1980.
“Twilight Zone/Twilight Tone” fuses the theme from the ’60s TV show Twilight Zone with an eerie new composition. Its title perhaps inspired by Duke Ellington’s “In A Mellow Tone,” “Twilight Tone” describes a magical piece of music that sucks its listeners “through a tunnel of the mind” into some alternate dimension. The third verse suggests that swing-band leader Glenn Miller’s 1944 disappearance over the English Channel led to him “play[ing] trombone in the mystic unknown zone.” (Manhattan Transfer had a UK hit years earlier with Miller’s “Tuxedo Junction.”)
The first minute or so of the record recreates the famous Twilight Zone TV theme, complete with ersatz Rod Serling narration; “Rod” returns later to set the stage for the Glenn Miller segment. (Serling passed away in 1975; one wonders if he’d have been flattered to have been immortalized on a dance record.)
The 6:22 remix (extended only slightly from the 6:05 LP version) plays through the TV intro and the first two verses, then lapses beautifully into a guitar solo. A breakdown picks up the Herrmann theme again via a couple different guitar lines, bringing us into the Serling reprise. After the Glenn Miller section, the record ends disappointingly with endless repetition of the “here in the twilight” lyric, perhaps of interest to present-day vampire-fiction fans but boring to everyone else. At least a boogie-woogie piano solo creates some interest.
This bright and energetic number does a good job of propelling a Halloween party into a “pyramidal locomotion from a mystic unknown zone.” And that’s before the jello shots!
GANG STALKING WHAT SERVED FOR IN MY CASE: The main weapon Buckingham palace used was to remind one of torture under MK Ultra and its why gang stalking poisoning spine and even injuries
THE MAIN THING IN RESPECT TO PORN I mention i n video, was for Battenbergers Windsors to ensure NO FEMALE INTERESTED IN ME IN REAL WORLD had chance of any kind. These London maniacs screw me up(who cares on whose behalf) a nice number of females and its not about my "blaming for unsuccess again characteristic for" hehehe - this "hehehe" also ends with my ability to prove stated here with physical proofs(from Russia to France and Poland and USA !!!)
What started from my point of view more as positive joke when Harry and William insisted me on how two will find me bride under MK Ultra(I love kids and didn't mind positive inputs) turned years latter rather into even creepy(became control fricks) threats - nightmare as per with whom....
Why should it be embarrassing for me if its not for those whom I accuse have used everything against normal to prove their 1000 years old case of debiliada as legitimate answer to the world we live in - challenges of time we face.
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[ TMS Live Shanghai ] Dyami - Original
Dyami is an American musician*songwriter*producer from Atlanta, Georgia. The smoothness of Dyami's sound is predominately due to this southern roots in audition to musical inspirations from soul, modern and traditional jazz, rnb, hip hop and oriental music.
On this live session, Dyami invited two talented musicians, Joel Disu on the keyboard, and Francis on the bass guitar. Both are professional artists, playing many funk and jazz live gigs in Shanghai. The current single "Original, due to be on the upcoming album, Melancholy finds Dyami collaborating with these two great musicians from Ghana, keyboardist Joel and bass guitarist Qwasi Slymer Francis.