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The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank
The Science of CX is a groundbreaking new weekly podcast developed to
address the millions of businesses that need to learn techniques to compete better
in today’s business landscape, by using CX as the cornerstone of a new strategy.
Join Steve Pappas in the lab as he puts his 25+ years to the test to make your
business (soar, grow and accelerate).
Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
Key Takeaways
Learn how to turn new customers into the most loyal customers and be on the
mind of everyone in town. Whether you’re a beginner or seasoned expert, you will
learn something useful in each and every episode.
CXpert - interviews with CX Leaders and Influencers that have made it their
business to treat customers like a million. Steve, will use his years of CX-Centric
business knowledge to bring out cool ideas for every business owner to
learn new techniques and also avoid some
Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
you're listening to the science of C. X. A podcast that hopes to inspire business owners and leaders to learn new techniques and turn prospects into customers, enter customers into raving fans. My name is Steve Pappas. I'm known for my relentless pursuit of all thing’s customer across my career. And in my six startups, I've had to learn how to make decisions in business that customers really respond to. Let's spend some time together and help your business soar grow and accelerate. Well, welcome everybody to another episode of the science of C. X. I'm Steve Pappas, your host and as always, we look everywhere to find the experts that can help you in your business journey as well as your customer experience initiatives within your organization.
Today is No exception. Today we're going to be talking about some remarkably interesting areas. We're going to cover a lot of material. Please take notes if you want or you can come back and listen to it multiple times because that makes it seem like we have more listeners. Hey, yeah, do that. Instead listen to this episode 3, 4 or five times. That'll do it. Anyway, we're going to be talking about advanced telemarketing strategies. We're going to be talking about conflict management, interpersonal skills, customer support, rhetoric, Gamification, employee motivation and phonetic micro expression reading.
Have I piqued your interest yet? Well, we have a gentleman on today. His name is Richard blank, and he comes to us from Costa Rica, and he is the head of a great business process, outsourcing contact center, but he's also an expert in so many different areas that we want to talk about. So why don't we bring him in from the virtual green room? You know, there's no real green room of course by now, but let's pretend he's coming in from the green room and we'll welcome him to the show.
Richard, thanks for joining us today on the show. See, that's an amazing introduction. I'm so happy to be here, really enjoy your work and cannot wait to share amazing ideas with your audience today. That's great. Well, I'm going to give folks a little bit about your bio just so they understand where we're going to start from and maybe some interesting things about you too. So, Richard's journey in the car Contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in san Jose Costa Rica with a mix of motivational public speaking style backed by tactful and appropriate rhetoric.
Richard shared his knowledge and trained over 10,000 bilingual telemarketers. I think he learned a few things along the way. Richard blank has the largest collection of restored American pinball machines and antique rock ola jukeboxes in central America making Gamification a strong part of Costa Rica Contact center. Culture. Richard blank is the chief executive officer for Costa Rica’s Call center since 2008. Richard also holds a bachelor's degree in communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla Spain, a keynote speaker for Philadelphia's Abington High School, 68th National Honor Society induction ceremony.
Giving back to the high school is especially important to Richard as such. He endows a scholarship each year for students that plan on majoring in a world language at the university level. So, I've got to start Richard with the first part here that just jumped right at me as the largest collection of restored American pinball machines and jukeboxes. Now if anybody knows me, they know that I love pinball aside from playing guitar for the last for years. I love pinball, I don't quite go into the Galaga and those things that my wife loves but I love playing pinball.
So, tell us what you have got, I'd love to know what kind of pinball machines you have Steve, I'm so glad that you started with dessert first and naturally our favorite class in school was recessed. So absolutely. I grew up in the seventies and eighties and the arcades were just some of the most amazing places to make friends and compete. It was so new and the artwork on the cabinets and the marquees, it really was an experience and always wanted that game room like Ricky Schroder and silver spoons.
I was jealous. So, I wanted one and down here since I own a call center and I have the space, I go treasure hunting and one man's trash is another man's treasure and they just really do not know what they have in their bodegas. And so, I will find a machine and bring it back here. And with specialist I restore them now regarding my pinball machines. The oldest one that I have is a 1976 Bally's freedom. And one of the newer ones would be like, let's say a last action hero where a doctor who I have an M. B. A fast break in a mouse.
And around I got Williams, space shuttle 1987 I got a judge Dredd Street fighter, two lethal weapon, three jokers, World cup hook and Jurassic Park. So, it turned out into a hobby became an obsession. And when you're a married man, you decide which hills to die on which swords to fall upon. And my wife and I have this agreement where pretty much everything is in her favor. But the one thing she knows that makes me happy of restoring these old classic jukeboxes and pinball machines because what an error and the craftsmanship and the fact that they've been preserved for decades shows that people really cared about these machines.
Now you and I was awfully expensive growing up. So, it seemed like a luxury. But the fact that we can afford it. It really is something that I take full advantage of when I have the moments with just not my agents but myself. There's always a pinball marathon going on down here. Well, it's great that you have the employee engagement to do that. But I'll tell you, we had bought one, we had a terminator pinball machine at one point that had the gun for the pinball release, but it took so much to get it into the basement of the home that we were living in when we sold the house.
We negotiated to sell the pinball machine, so I didn't have to get it out of there. It was so heavy to move, and I wasn't about to, but I have been in the market for another one right now. The prices are through the roof on all those two. I was looking for an Adam’s family or another terminator, but the Adams family was the one that kind of thrilled me and as well as jukeboxes, it's funny, we have a lot of similar interests in collection.
I don't have any jukeboxes. I wanted to cut my teeth on the first one and I have a buddy in the UK that restores German jukeboxes and he's one of the largest in the world that restores those early seventies and eighties jukeboxes that were built in Germany. I think it was like N C D M or something like that and that's an interesting market. But let's get on to some of the other areas that we're going to talk about. I gave folks at the beginning of the episode, a lot of terminology that we're going to be talking about today.
And one of the things that I really wanted to discuss, this idea of phonetic micro expressions, I don't know if our audience knows what that really is or maybe some do and of course they'll yell at me in the comments etcetera. But can we talk about these things because let's jump into some of these areas that we're going to get across and are these all used the things we're going to talk about? They all used in the contact center, and can you train people in all these areas?
They're used in my call center and just depends on the sort of profiled agent that you have there. Let me take it back a bit. Everybody studies micro expression reading. There was a tv show called Lie to Me that specialized in where you can judge people's postures, their eyes, their face, their hands. I mean there's books and seminars about it now when you're on the phone, three of your senses are removed, your taste, touch and smell. And the scientists claim that when you do have one that is removed, your others expand.
So, I expect you to do much more active listening and then people can also argue that you can't see people on the phone, but I beg to differ because there is image streaming, you have metaphysics when you read a book, it's better than the movie because of imagination. You can use more descriptions and more adjectives but let's just concentrate on the sound of speech. The average attention span is about 30 seconds to two minutes, conversations have introductions, bodies and conclusions. So, if you have a controlled environment, you can have a consistent variable and then you can see inconsistencies.
So now we have a base of how we're going to study speech and 32nd segments. Okay your tone is what represents your emotion, and it should be confident and empathetic because that should be consistent on your end. People will talk about a mirror imaging technique Steve, and I agree with that. But you also need to know how you're speaking for your adjustments. So, your mirror imaging isn't about you sitting across from someone and crossing your arms and tapping a finger. No, you don't have that over the phone.
So, eliminate any sort of mirror imaging face to face. I study the rate and the pitch. These are things that can be done in any language. I do not study semantics. The word choice. I'm studying the tone of your voice which is mine is consistent. I could care less what your tone is. That could be a flag or a mask, but you study someone's rate of speech and how loud they speak their pitch and every 30 seconds to two minutes. Think about the X. Y. Chart that you had in pre-algebra, you can see how fast or how loud they're going.
You consistently market every 30 seconds to two minutes. I would back it up with an answering speed because that is something that you cannot control. It's more subconscious, you can manipulate your tone rate and pitch. But the professional interrogators and police officers’ usual throw the question in the fourth or fifth time to really judge the answering speed. So, if you can do that xy chart with a horizontal line behind it and kind of gauge from 0 to 10 where you're going, you will see areas of spikes or dips and in my opinion that's the time to ask a tie down or pin down question or clarification question.
And these are certain times in which you're able to assist the conversation of moving forward for better clarification and it's not really giving away your power on that. You're really doing more of the Wuwei the less struggle the rudder of the ship. And so, this phonetic micro expression reading can be done just mind you this in your 1st 30 seconds. I don't know you and one is the loneliest number in your second minute. We could have a match off one and a one fast and high, low and slow by five at least.
You might have an odd man out in regard to your quadrants because after you've gone all four quadrants you have to repeat a quadrant, but most of the time people are in quadrant, on the top and the fast and so by your 10th 30 seconds to two minutes. Think about it like this, it's about 4. 5 to 5 minutes on something like that. And by your 11th you should know how somebody is speaking that's 5. 5 minutes in on a 10-minute conversation. And by then you will know how to close the deal.
And so, once you see it you can't unsee it. After three weeks it becomes habit and once you start paying attention to it it becomes very lucid and clearer. You are not lying and I'm not manipulating but these people are obviously giving away certain tell signs on how they speak on first time or even long term conversations and if you do catch somebody being facetious or not as clear, maybe ask them to repeat it using other senses or using another example to see if they're consistent. And so, I think it's an excellent way not to be offensive because passive aggressively you could once again use a me-too technique with somebody.
Let's just say you can't hear them. It's a bad connection on a cellphone or a dog is barking in the background. I try to fall on that small sword instead of placing blame on them, it's for my clarification Steve, did you say 123 or ABC because the worst thing you could ever do Is have somebody so upset and go down rabbit holes because now you need to restart your phonetic micro expression, reading the Tarot Card Reader said you could read two different reads in 10 minutes depending if it's sunny or raining, same person, same hour, but it could be a different read.
So, the greatest thing you could do is to ride that weight and keep it at that apex if you can. It's like when people said lucid dreaming, you really don't want to readjust your body to be able to keep that consistent breathing and body posture. With someone that you're speaking with, you try to keep them as consistent as possible. There's a little wiggle room there but don't go extreme and if you can handle something like that, fall on these swords, get clarification.
I think your audience would have some extremely effective conversations with people on the first time. This is a remarkably interesting area because we do have an awful lot of folks that either work in contact centers or are managing contact centers or even outsource to contact centers. And the training of agents tends to be remarkably similar in most organizations but they're not thinking about how they can better control they’re usually using the approach where gee I'm sorry you're having that problem. So, they're falling on the sword most of the time.
But if you think about the calls, right? If you think about the types of calls that come in, I mean they're not picking up the phone because they're just calling to say thank you or their colleagues to say gee what an excellent product this is. They're usually picking up the phone or they're making a contact with them because there's an issue, there's some type of an issue either they don't understand, they don't know how to fill out, they don't know how to do something or there's a more negative issue.
So, if you think about the incoming approach that happens, a lot of it tends to be negative. And unfortunately, the contact center agents these days are feeling increasingly of society's negativity coming out of the pandemic. You know, because people who are very understanding more, more understanding during the pandemic, but they’re taking it out on front line people. So, I don't know how you guys have seen things. But from the folks that I've spoken to in the last few months, it seems like most of the calls are key issues and they have to diffuse right away.
So can they use the phonetic micro expression method that you talk about to kind of even the playing field and get them to calm down so that they can explain what their issue is better rather than they're ready to blow up at any moment type of thing. Sure. And I'm glad that you brought that up, that's a subject that I can easily address and apply the phonetic micro expression read because mind you my friend you could start the call yelling and cursing and at the end thanking them.
So naturally your phonetic micro expression reading might be adjusted with raid and Fitch. But I would never say that I'm sorry unless you specifically spilled the drink or broke the window because then you might get offended because this individual speaking with you is so nice, they didn't do it but they're apologizing for someone else's broken window. So, my suggestion from my agents immediately is to thank you Steve for sharing that with me. I understand your position didn't mean that I agree with it, but I understand your position and allow me a moment to make it work and fix it for you.
And so now the audience, your client coming in, guns a blazing isn't really putting all that anger at the individual because that individual did not make that problem. They're taking the shrapnel; you say the incoming. That's a wonderful way to use it incoming Obama grenade. But I like to defuse. There's a technique that I use called the buffer boomerang technique. And so, if somebody comes at me with a negative tone, I will like sponge and buffer that negative tone. I will name drop you and say Steve.
That's an excellent question, repeat back your question what it was to show active listening. So, there's a connected key lock there and then boomerang it back as a plus three. So, I could potentially my friend readjust the tone and the pace of the call to then put it back into that phonetic micro expression reading that you need to really nail it. But I believe that people are frustrated and mind you this there's a lot more omnichannel non voiced support. So, prior to that phone call they might have filled out a couple forms, send a couple of emails that only elevates the stress.
So, when they're calling, they're almost letting off steam. And if you allow them to speak, you'd be surprised how it goes from attend to it to both in pitching the rate they cry it out and then everyone calms down. You've taken copious notes. Now, Steve, you mentioned A B. C. And D. What about the Richard? Thank you, Steve. And e there's nothing wrong with raking and reviewing and meeting minutes. It's I can't just solve it with you with a magic potion. These things, someone is coming to you emotional, they don't know you you might need to repeat your name multiple times in third person because now they're embarrassed.
Three men it's in to ask your name Steve. So, you could say okay at the end of this call, Richard, you're going to say Steve. You really helped me out in this section you know, oh thank you Steve. Great. I got them I anchored. And so, these are certain soft skills to just be polite, show your manners, Take that certain control of a conversation, more of a shepherd with its sheep. They zigzag but they still go back in the barn. So, I don't need so many jagged edges.
There are no straight lines in nature and and I love empathy with somebody because when I use your name, I will usually use it in a transitional sentence or confirmation. And then during the conversation I will use personal pronouns as you know the yours and ours just to make sure that I'm keeping your conversation going in your attention and then landing in the bomb when I dropped the name drop and you should take these calls every 30 seconds to two minutes because as you say, they could change. But this gives you an excellent chance, my friend, if you really want to look at it logically that if somebody is calling in, you have a chance to retain the client, you have the chance to up sell them.
If that's what you're doing, you could get a referral out of it. But look at it like this, let's say we drop the ball. Worst case scenario, this individual will take the time to do an exit interview and tell us areas in which we could have improved or what our competition had done to earn their business and as long as you're willing to keep an open mind and I don't like the word constructive criticism. I mean you fumbled the ball; you should have known what you were doing.
Then just call the balls and the strikes and let you know that you made this error and learn from it and don't do it again. And these are the sort of things call by call person by person instead of doing 100 calls a day Steve. Why don't you have your agents take 95? They're taking extra couple three minutes on the phone to let Mr. jones relax a little bit. That is the secret to the successor old school style. This is interesting because as you're explaining some of these tips and techniques, it occurs that it doesn't just apply in the contact center world.
I mean this could be if you're a brick-and-mortar store, it could be your pizza place. There could be people calling because hey, you got the wrong toppings on my pizza. The delivery was wrong or there could be all kinds of things, but it applies to all areas of business and people running small businesses could learn from these same techniques. Don't you agree? This could save a thanksgiving dinner. A marriage. These are just diplomatic soft skills of attentive listening and prioritizing, but I couldn't agree with you more and I never even shared with you.
My favorite technique. It's the positive escalation when I call a place and people always give the gatekeeper a bad rap. But these are the individuals that the CEO and the owners love the most and they're the first impression and the strongest warrior of the tribe. They're the first one there, representing them in the best light. And so, for me, I'd like to understand their protocol. I like to properly introduce myself and say the name of their company and ask how their company is doing sometimes better than they do just to at least give them a taste of how I speak instead of just immediately asking to speak to you Steve.
And then if this individual decides to transfer me the first thing, I'm going to let them know prior to the transfers that they did an excellent job. And I will be mentioning that verbally to the owner of the company and at the conclusion of the call with the owner of the company, I will also mention that in writing. So, if I happen to call your company back, the Richard Circle's complete because this individual remembers me, and I've heard dozens and dozens of times. I thank you and saying I've been here for a decade and you're the first person that wrote about me to Mr. jones.
And these are individuals that will tell you anniversaries and promotions or no Steve’s direct extensions. 1 25 calms on Thursdays at two. Thank you, Catherine. I appreciate it and I love them to death. Those are the greatest insiders. It's a plethora of information and the moment that you start bullying your way in there or pretending they're waiting for your call or your insistent. That's why they're there to hang up on you. But there's a certain way to be not clever, but you have 30 seconds to make a first impression.
Half of that is your speech her speech and give a couple of seconds of silence. So, you really got about 12 seconds to speak. That's not a lot. My suggestion is to say things that they're most familiar with which is the name of their company and their own name and then you got to do your own name as well because you can't be anonymous. The whole call that's shady. You can use a little bit of that in the beginning by just doing a name spike in a proper introduction and if you get the past to pitch, you have the momentum and then you do once again that sort of escalation.
It It seems to work for me because it separates you from hundreds if not thousands of people that are prospecting that business interesting back to the contact center for a second. You talked about have your agents take 95 calls instead of 100 but most of the contact centers that I've dealt with over the past 20 plus years. They're driven by their average handle time. They're driven by the numbers to some degree. They're even told when they're going to the bathroom. How do you resolve that to a contact center manager that is just driving everything by the numbers.
So, you're an intake coordinator for a law firm for lawsuits against firings or disabilities and somebody calls in and they happen to become emotional for a minute. What are you going to do Steve look at the clock and say Mrs. jones. Please hurry up. I only have two more minutes to talk to you. You know what would happen? It wouldn't be for the client or for me, the agent might resign on something like that. So as much as we want to stick to certain metrics, you're talking about an artist of speech.
Somebody that is in the moment that's in the now that wants to assist this individual the best way that they can and by limiting their ability to build that sort of rapport or to allow someone to get it out. Which could be the key to closing the deal or to Upsell for something or to get that referral. I don't do things like that. Now we're not doing extreme where someone's doing 50 calls a day instead of 100. But you can see there's an average but that's what it's called an average and if you say you just want to look at conversion ratios.
Look at that too. But everyone once again is an artist and they have their own special sauce and some people are graded intros, other bodies, other conclusions. But my goodness gracious is somebody is in the moment and they're connecting with someone and they're standing up instead of sitting down and you could tell they have the glaze where they're not staring at anyone. They're just thinking of the client, and everyone can see them doing this. You don't think that that energy spreads on the floor. You don't think that that's important as well.
That sort of synergy. So, these rigid centers that judge you on your bathroom breaks and your handling time you're going to break the agent. I mean you can do that and grind it out, but you might have an attrition rate. But if I give somebody the ability to expand on a call and to be themselves my friends. So, they're not just plastic and going through the motions then I can create an ace, I can create a leader. I can create someone that will come to me at the conclusion of the call and say you know, Mrs. jones started crying.
I go she alright, She goes, yeah, it took a couple more minutes but I connected her through to the counselor and I gave additional notes because we had to speak about her husband just passing away and the fact that she has to move and other things that would have never been qualifying the call because you're supposed to be asking her just certain questions but know this individual added additional things and then they say, thank you for listening. You're the different company than the ones before that. Just put me through the assembly line and you know that it's the mom and pop.
It's the bed and breakfast. You'd rather go to the small hardware store sometimes because you know the man, I'll drive an extra couple of miles from my favorite restaurant Steve. That's the sort of the science that you're talking about. It's amazingly simple. It's how you feel and how you were treated. What about the price? What about the price? Sometimes it's worth the money. It's not always about saving a dollar. It's about supporting your business or if I'm having a day with some blues, you come over to me and just let me know you're happy that I'm there and you sit with me for a second.
So, as we get older, my friend, those are the sort of relationships that we see at businesses and you, and I understand that the grind and we also understand when your favorite client walks through the door. So, I like to pay that forward the best that I can. Absolutely. So, I went down that path and I think your answer and your philosophy is brilliant. Unfortunately. I mean it's the way I believe too that the contact center folks in an organization should be revered because they are your front line.
They hold things together. They are the impetus for the referral the up sell the further sell the expansion all those things. Yet still in today's world, C E O s don't always think that way. They look at a contact center as a cost center rather than the proper way of looking at it as it's an expansion center. It's a focus group. It's the lifeblood of the company because those folks have the most contact with our customers post sale, they become the hub of the post-sale journey and unfortunately maybe it'll take another generation before enough sea level folks understand that.
So that brings me more to the conversation of culture. How do we develop a culture in our contact centers especially and I know this can spill out into the rest of the business, but how can we develop a culture that rewards and reveres the contact center agents as being the customer success vehicle, the people that help our customers become more successful using our products and our services. You must look at it Two ways. If you yourself are not centered in balance, it would be exceedingly difficult to expand and to think of others.
I can't hit the ball and drag johnny as much as my agents here have become bilingual, which shows structure and dedication over years outside the classroom. I expect them to do the same thing if they're thinking about being a telemarketer as a profession besides the eight hours that they put in here, they should be doing dedicated practice outside of the center, reading in English watching certain movies or speeches so they can take certain parts of rhetoric that inspired them. That they saw transitional sentences or effective. You could do case studies in history and find out certain speeches that moved people.
And then secondly, I mentioned the word synergy. These individuals were a very social environment. If you and I are working out at the gym Steve, we're going to be pumping each other up to put up three or four more on the bar and put more plates up. So, I expect the audience, the agents to feed off their energy and to share ideas and to pick someone up when they're feeling down. As I mentioned, I created a Gamification culture. So, I have a place where people can let off steam, recharge batteries hang out with me and meet people from other departments.
So that assists me in one way. But also, since once again English is their second language. The fact that they are getting a return on investment. I see that these agents are much more focused for intense periods of time because of the translation. So, it's less area for distraction. But here's the best part my man regarding my culture when I first came down here 27 years old, I didn't start sea level of my friends call center. I taught English decided to stay and then worked at the center and so I was with the proletariat for four years, I went through so many departments.
I saw the good and the bad and what it did for me was it enabled me to see areas to enhance it for the agent and for the client to give them their dignity, so they don't feel like robots are expendable. And when I had the opportunity to start this business, they couldn't fool me because I was on the phone, I've done this before and I hate to say it, I'm not bragging but I am the sin save my dojo in this industry where people burn out and they look down upon it, I thrived really excelled.
But I saw the art in it. Look at it like this, you're very selective of the campaigns that come in here, we're in a strict catholic country. They must go home and tell their parents what they do. If I brought in something gray area or shady, no one would take it. So I'd have no friends of my chuck e cheese birthday party and so you have to do an account to not only where the client feels okay offering it, but the Asian would feel comfortable making the calls because if it's a forced fit, if it's out of place and out of character, they're not going to last long, they're not going to sound natural and we're not giving anything real specific here.
But as I say, I must ensure that what I'm bringing into this call center something where I'm able to fulfill the needs. Now I can add scripts and suggestions, but initially it must be something that just does not compromise any sort of ethics interesting. Well, let's cover a little bit more because I'm fascinated by not only the culture, but the organization that you've built to help organizations that want to outsource their contact center. So, we could talk a little bit about your training, you're coaching your mentoring methods and then what does the knowledge base look like for your agents to always do a better job?
Because quite frankly, I mean you're going to do as good or better a job than the company you're representing because you're going to keep the account and you're going to keep them happy and keep them over the course of a lifetime. So how do you train differently? How do you coach and mentor folks and keep them so that you don't have the attrition level that a lot of places have today. That's a wonderful question real fast in regards to attrition, I have more of a natural attrition than a forced attrition because companies such as amazon hp intel and oracle and Sykes are here, so I'll lose somebody for a scheduling conflict for the university of boyfriend or girlfriend works there closer to their home, very rarely, if not never someone will say that I insulted them, yelled at them, gave them the walk of shame.
It's just maybe an ex-employee with some sour grapes. I treat everybody with dignity, and I look for ways to delegate and promote them, but initially it's really the psychology prior to any sort of skill set. So, fear is a morbid anticipation of things that haven't happened yet. The fact that they learned a second language is 10 times harder than any campaign. I'll put them on. I also believe in the right bus, right seat philosophy. And so, when they come into the call center besides starting their day playing pinball to make friends and relax a little bit.
We really do focus on quality assurance so we can grade their calls for certain metrics. But I try to do certain breakthroughs like when they're filling out their resumes with me and putting in all their credentials, I'll ask them to turn the page over Steve and give me a couple of paragraphs of a coming of age moment, let me know when you beat up a bully or save the kitten from a tree. And so, I could use this when they're having a rainy Wednesday to remind them of when they were a champion.
These are things they always have in them. It's just a matter of getting it out and keeping it consistent and so let's just say in the first day of class, it's especially important not just to lecture them when they just nodded you and walk out the door. You need to have checkpoints; you need to have interaction. You can go over a certain segment and then just maybe have somebody stand up in front of class and read the next paragraph. Why? Because you're triple gunning. They're reading out loud their public speaking, they're doing it in front of the boss.
Imagine those sorts of butterflies you would have, but if you could triple or quadruple your training daily where then you go upstairs, you record yourself reading the script, where you're practicing it. You're not just reading it, you're speaking into a recording device, then you're listening to it and then you're doing a self-analysis for self-adjustments over the things we spoke about. You'll know when you're pausing is off or when you're too loud or too best. Are you stuttered or mispronounced a word and I'm allowing you Steve to write it out phonetically, at least learn how to spell it.
But the vowels are sometimes tricky for Latinos, so it's okay to be able to switch things around so it's pronounced a certain way, and these are the sort of adjustments, minor adjustments that we make for somebody to feel more comfortable initially. So, they don't pick up unhealthy habits and kind of like bedside manner. I can't stress enough; the name drops and the act of listening and the confirmations because people feel much more comfortable when they're being listened to, and you are taking your meeting minutes and if we need to repeat something in the military alphabet.
A it shows that you're extremely involved and engaged in the conversation. A lot of the times people served in the military, so they think that's cool and you're not just making up words and going along. These people know that you are actively trying to spell their name, their email address correctly. And so, I've seen the tens of thousands of phone calls. That that's the most effective way of not to offend somebody when you can't hear them well or they have an exotic name or if it's something where you just say, yeah, okay, but the next thing, you know, your email bounces back.
It would have been better off to confirm if it's L for lima, you know, and just to make sure that you got it. And as I say, these are the sort of things like in school, you come to class, you do your homework and you do your quizzes, you can still not do so well on the final exam, but you're going to pass the class, you will be preparing yourself and marinating and softening up the call in the relationship in order to convert it. And sometimes my friends, it happens a second or third time don't expect a cold call close.
I tell my clients to put their checkbook away. A lot of the times, I just want to answer their questions and show credentials and reintroduce them to other people on the floor that they can meet and make a better decision. So don't feel rushed. People will see that, and they will be apprehensive to move forward with you. So let it happen at a natural pace. So, you said something about you QC. All the calls and I think I remember you were talking about your Hall of Fame, you know, the best and the worst calls.
I mean is that used as a training method for everyone to understand both the good and the bad types of calls. Absolutely. Remember you were mentioning earlier about people calling in the first round of calls coming where people are upset if they can ride that wave and they see the bark is, there's no bite. It's just barking and that we calmed mars jones down. We listened to Mrs. jones, we separated piles, we were able to move forward. The call didn't take that long because we didn't have to repeat things because we were confirming things.
We eliminated rabbit holes. We did the mirror imaging. We did the phonetics; we did the drops. It's beautiful. Now you have this toolbox. It's not a to Z. There are steps that can be skipped or moved back to how about we look at it like this? I loved romantic tragedy. So, I consider that a hang up call is a romantic death. Where am I going with this? Let's just say you're just hardcore carpet bombing, making outbound calls and no matter what you say, you're calling a place that she says, don't call again or not interested or we're good.
Thanks, and hang up. I always look at it like this. If you can do a company named spike and do a name, drop of the individual before they hang up on you. I think that's a beautiful death. I think at least poor lome knows you got something out of that call. But then they wouldn't be surprised that you could anchor yourself by just getting them out of that trance by saying their name in that 1st 30 seconds. I've had Times where we bought another minute, bought another three minutes and just by default, nothing on our own.
We couldn't move forward. I'll give you an example. People can call me, and we could be on the phone and 99% were ready to sign the contract. But then they ask if we do Chinese, I don't have Chinese agents, I don't do graveyard shift and I can't match offshore prices India and the Philippines. So just by that alone, I'm not able to move forward, but 99% fit. So how do I feel about that? A little disappointed. But then again, I was able to go 15 rounds lost on the decision, but I was still able to make my points listen to their points build rapport, have some labs introduce, fantasize good call.
So, another couple of questions, what type of companies or what type of industries do you guys mostly handle calls for inbound or apa? Well, I'll let you know five. We don't do, we don't do sports books, casino stocks, pharmacies or sweepstakes. I have nothing against it. Just don't want to do it. But I'm looking for small to medium sized companies in the United States, Canada Central America and Europe that would need individuals to make outbound lead generation, appointment setting or inbound customer support. And it's amazingly simple.
Our agents are college educated; they're dedicated. I don't have a blended or mixed center. They only work for your campaign, and they have some amazing skill sets here. Costa Rica really packs a punch regarding business process outsourcing. I have mentioned some of the big boys, but there are tons of call centers here and since we're the only democratic society in central America, they don't have a standing army. So, there's a 95% literacy rate Steve so as much as people might see telemarketing call centers as transitional sort of jobs or something in the United States, as you say, has a certain rap here.
It pays more than most vocation. So, I'm having some extremely educated bilingual people with degrees walking in this door and working with me. So, it's amazing the sort of people that you meet here. Very eclectic, all diverse types. That's great. So, if a company called and says, okay, we want to get started, what is that initial onboarding looks like time wise especially and system wise and how quickly can you be up and running to take their calls? Great. Well let's just say I accept the vertical and I'm comfortable with that.
There's a pre-launch checklist that my floor manager and chief technical officer sent to that company. It's exceedingly difficult for me to start moving forward without stations being set up connections, made scripts for bottles, reporting and contact because once the ads go out and people come in, it's really a seller's market. I got to be able to explain it to their candidates a, the campaign that they're doing the incentives that they have and the metrics that they're expecting. It just can't be fantasy time. It needs to be something that's concrete.
And so, once we bring the people in, it really all depends on the training time. I've had people go as low as a half a day just to teacher CRM and do a little bit of role play for fun and others do longer training sessions, even up to a month. That concerns me because we do follow all Costa Rican labor laws and there are certain call centers that are known for like for an example, sykes has the MetLife account and supposedly people will be there for an entire month training and then on their first day of coming back to work, they just don't show up.
And by Costa Rican labor law, they need to get paid for that month they go on a certain list as being a jumper and it's not fair, but that's the name of the game. So, the longer the training, the more I'm concerned because people sometimes can take advantage of that and just use that as a placeholder until they can find another job. So, if we have certain awfully specific checkpoints to ensure that this agent really has done their due diligence, really engage really up to speed.
That's a good risk compared to just doing five days’ worth of classroom, talking about merchant process outsourcing and stuff like that. It needs to be awfully specific, and I have to ensure that this client that I'm speaking with does have a track record. If it's a brand-new pilot project, then we need to invest in the process and there shouldn't be any surprises and I must let them know what to expect when building a campaign, there may be attrition. We may need to readjust the script, call certain area codes, or do certain things.
But I guess the most important thing about it is being forthright, when it comes to onboarding people, I can easily have somebody in five business days, depending if you need 10 people give me up to 10 business days, you know, and maybe we can hire people piecemeal, we can catch them when certain campaigns and other centers and as I mentioned, it's very competitive out there. The more that you put out the start date, the more that you're going to lose people because they need a job between those times and now since Covid came, it really adjusted to the work from home.
So there is an advantage of the brick and mortar because of internet redundancy, my generator and on site I. T. Support but Steve, I was exceptionally fortunate during Covid to be able to adjust my business model virtually because if I owned a brick and mortar only like a bike shop or a pizza parlor, I'm in big trouble as much as I lost a lot of the essence of the center and the camaraderie? I was able to survive. But you know, the labor pools changed. I must ensure if there is training, they should be on site to know the company culture and at least meet us before going home.
It's one of those things my friend where I really did see a huge shift that when I first started this back in 2000, that's great. Well, in the last few minutes that we've got, you know, I'd ask you whether we could give our listeners an exercise. We talked about the two-paragraph coming of age. Can you explain an exercise that folks can do as homework after they listen to this episode. And that might be interesting for them to learn more about the content that we gave them here today and then when we come back maybe you can give folks a way of getting in touch with you guys if that's something that they're looking for.
Thanks Steve, I appreciate it. Let people do the Triple watch. They should watch something without sound, they should watch something without sight. And if you want to study the visual body language, that's great. Just watch something without sound. You can assume what they're doing and then if you want to study the phonetics, to choose a channel that you don't understand the language. Like for me it would have to be Chinese or German or something like that. Italian French and Portuguese are too like Spanish for me.
But if I watch the Chinese channel, it's extremely easy for me to do that phonetic micro expression reading because I don't understand any semantic. So even I'm taking out the tone, I'm just studying their rate in their pit. Do not get study it that way while you're on the phone, once again these are things that you can do. You just draw your xy chart the horizontal line and every 30 seconds to two minutes point to how Mr. Jones's speaking just for practice, but it is about practice. It's about dedicated practice.
Record yourself, listen to yourself. I don't like how I sound. That's what everybody says. But guess what you that's what you got. So, you need to adjust it and as you and I have a mirror and our beards look great because we do look great. You could do the same thing with your voice as well. Record it, master it adjusted. And if you do that, you'll see that you'll get more positive reinforcement from people. There will be more I guess inclined to ask you for advice because you were sympathetic about it and the way you spoke about it and finally if you are in a certain situation where there's emotion and its tense, you should choose to speak last.
And if it's not something where you need to immediately give an answer then you should sleep on it so you can decompress and come back the next day a little more levelheaded and prioritize and that's an excellent way to grow and to crack some codes and to get to various levels. You don't always need to prove your point at that moment. There are other ways to do it. So, you don't overreact overextend and say something you regret. So, it's not like you're being weak. No, you're being considerate of it and you're being tactful about it.
If you're in the moment and its face to face with somebody if you must, even though it looks funny, you should close your eyes when speaking. So, there's less distraction and you're not energy being sucked from you. They might say why you close your eyes. I'm allowed. There's no rules to this. It's not tag you're asking me something emotional, so allow me my focus and my balance and if somebody is being aggressive with you, I think you should look in between their eyes, it looks like you're looking in their eyes.
So it's not like you're looking away or allowing them to suck the energy out of you, like Medusa, but it is a certain technique sir where instead of losing your direction and your energy and your breathing, you can regroup yourself and these are the sort of conflict management skills that have assisted me and having more productive conversations when they could have really gotten out of hand. That's great. I mean this has been filled, filled with great techniques, tips and insight as well. Thank you for being so generous with your expertise.
This has really been a wonderful episode, Richard. How can people get in touch with you if they're thinking about outsourcing if they're thinking about needing a contact center because I think by the end of this, they understand what you bring to the table. So how can they get in touch with you? I really appreciate having me on the show today with you, your audience and allowing me to share this information. The first thing they should do, my friend is by a first-class plane ticket. Come down here to Costa Rica so you can enjoy some eco-tourism, go to some beaches and waterfalls but your audience can give me a call at triple 82716750.
Or send me an email. CEO Costa Rica’s call center dot com. And finally have an exceptionally large Facebook fan page about 98,000 local Costa Rican Ticos. And they can't wait to meet you, Steve. You're going to have tens of thousands of new fans in central America. I can't wait. Well, Richard, thanks again for joining us today. I really love the thing that you said earlier and I'm going to add something to it. So, each agent is a voice artist, and this is a message to all the C E. O. S out there that have contact centers and folks that have agents working for them that each agent is a voice artist and I think you should let them create a great interaction.
So let them create, let them build those great interactions. So that's it for our episode of the Science of C. X. I'm Steve Pappas, your host. We've had Richard blank on today from Costa Rica call center and I want to thank you all for joining us. If you like the content that we bring to you, please feel free to drop us a review wherever you get your podcasts and until we meet again, please stay safe. Stay healthy and do take care everyone. Bye bye. You've been listening to the science of C. X. My name is Steve Pappas.
I really hope you've enjoyed this episode and if you have the highest compliment that you can give us is to subscribe rate and review the science of C. X. Thanks. And we'll see you in the next episode. Finding one place to see all customer experience related tools of technology has been difficult until now. We just built it. Get ready for a science of C. X. Original customer experience technology has been helping to drive businesses by giving them insights into better methods to engage and delight their customers for some time now.
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Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SacrificetoSuccess #Scienceofcx
Science of CX, The Forgotten Art Project, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
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Remarkable People Podcast. A Sales Masterclass on Communication and soft skills with Richard Blank
Everyone loves a great story, to be inspired, and to be given the tools and knowledge they need to succeed. Welcome to the Remarkable People Podcast! (RPP)
“Listen. Do. Repeat. For Life!”
EPISODE OVERVIEW:
This week’s episode is different than our normal episodes. Instead of focusing on our guests personal journey and story, it’s a sales masterclass on communication. Call centers, bettering yourself as a business owner and communicator, and so much more. So get your pens and paper ready. You are going to want to listen to this episode, take notes, apply it, rewind it, and play it again.
Our guest today is an entrepreneur, sales professional, CEO, coach, and more. And while he has done a lot of things well in life, he continues to study, becomes an expert at whatever he commits to, and now he’s here to teach us how to do it too. Ladies and Gentlemen, welcome to this weeks episode of the Remarkable People Podcast, the Richard Blank story!
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #paulgscorner
remarkable people podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Remarkable People Podcast. Telesales Masterclass on Communication and soft skills with Richard Blank
https://youtu.be/DtA4s3MVSTY
Remarkable People Podcast. A Sales Masterclass on Communication and soft skills with Richard Blank
Everyone loves a great story, to be inspired, and to be given the tools and knowledge they need to succeed. Welcome to the Remarkable People Podcast! (RPP)
“Listen. Do. Repeat. For Life!”
EPISODE OVERVIEW:
This week’s episode is different than our normal episodes. Instead of focusing on our guests personal journey and story, it’s a sales masterclass on communication. Call centers, bettering yourself as a business owner and communicator, and so much more. So get your pens and paper ready. You are going to want to listen to this episode, take notes, apply it, rewind it, and play it again.
Our guest today is an entrepreneur, sales professional, CEO, coach, and more. And while he has done a lot of things well in life, he continues to study, becomes an expert at whatever he commits to, and now he’s here to teach us how to do it too. Ladies and Gentlemen, welcome to this weeks episode of the Remarkable People Podcast, the Richard Blank story!
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #paulgscorner
remarkable people podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Remarkable People Podcast. Telesales Masterclass on Communication and soft skills with Richard Blank
https://youtu.be/DtA4s3MVSTY
Remarkable People Podcast. A Sales Masterclass on Communication and soft skills with Richard Blank
Everyone loves a great story, to be inspired, and to be given the tools and knowledge they need to succeed. Welcome to the Remarkable People Podcast! (RPP)
“Listen. Do. Repeat. For Life!”
EPISODE OVERVIEW:
This week’s episode is different than our normal episodes. Instead of focusing on our guests personal journey and story, it’s a sales masterclass on communication. Call centers, bettering yourself as a business owner and communicator, and so much more. So get your pens and paper ready. You are going to want to listen to this episode, take notes, apply it, rewind it, and play it again.
Our guest today is an entrepreneur, sales professional, CEO, coach, and more. And while he has done a lot of things well in life, he continues to study, becomes an expert at whatever he commits to, and now he’s here to teach us how to do it too. Ladies and Gentlemen, welcome to this weeks episode of the Remarkable People Podcast, the Richard Blank story!
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #paulgscorner
remarkable people podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Remarkable People Podcast. Telesales Masterclass on Communication and soft skills with Richard Blank
https://youtu.be/DtA4s3MVSTY
The electric hand gripper digital fitness meter is a cutting-edge tool that revolutionizes hand strength training. With its advanced technology and digital interface, it provides accurate metrics to track your progress and optimize your workouts. Whether you're a professional athlete or a fitness enthusiast, this device offers unparalleled insights into your grip strength, helping you achieve your goals more efficiently. Take your training to the next level with this innovative fitness meter, empowering you to push your limits and unlock your full potential. Thanks for watching, Please check out the website for more details.
https://www.clemuniverse.com/shop
Business Talks With The Rebel Entrepreneur. Guest B2B telesales trainer Richard Blank.
Business Talks with the Rebel Entrepreneur is our bi-weekly live show that is streamed on social media. From the live stream, we cue up the audio and turn it into the Podcast. Diana Noble - Business Coach
Pura Vida CEO: Dialing Success in Costa Rica. Every once in a while, life works out in a kind of serendipitous way, where all the stars align without you even realizing it at the moment. That's what happened to Richard Blank, CEO of Costa Rica's Call Center. It started out with him taking an interest in Spanish as a teenager, and led to him being the CEO of his own company many years later.
https://youtu.be/Qx9-seZVSXw
On this episode of Business Talks with the Rebel Entrepreneur, learn about the power of mentorship from an early age, how empathy in the workplace can really be a game changer, and how taking a risk and moving across the world can take your life on the craziest and most rewarding adventures.
Let’s cut the BS for a sec - no matter how successful you THINK you are, there's always MORE to learn about being in business! This podcast is about pushing through adversity, challenging the status quo & learning what you don't know from kick ass entrepreneurs who've been there, done that. LET'S DO THIS!
I'm Diana Noble, a serial entrepreneur quadrupling as an ICF Certified High Performance Business Coach.
I'm a rebel with a cause who's never walked a straight line. I LOVE my life! And it's time you do too!
Business Talks With The Rebel Entrepreneur, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Business Talks With The Rebel Entrepreneur guest Richard Blank
https://youtu.be/Qx9-seZVSXw
Business Talks With The Rebel Entrepreneur. Guest B2B telesales trainer Richard Blank.
Business Talks with the Rebel Entrepreneur is our bi-weekly live show that is streamed on social media. From the live stream, we cue up the audio and turn it into the Podcast. Diana Noble - Business Coach
Pura Vida CEO: Dialing Success in Costa Rica. Every once in a while, life works out in a kind of serendipitous way, where all the stars align without you even realizing it at the moment. That's what happened to Richard Blank, CEO of Costa Rica's Call Center. It started out with him taking an interest in Spanish as a teenager, and led to him being the CEO of his own company many years later.
https://youtu.be/Qx9-seZVSXw
On this episode of Business Talks with the Rebel Entrepreneur, learn about the power of mentorship from an early age, how empathy in the workplace can really be a game changer, and how taking a risk and moving across the world can take your life on the craziest and most rewarding adventures.
Let’s cut the BS for a sec - no matter how successful you THINK you are, there's always MORE to learn about being in business! This podcast is about pushing through adversity, challenging the status quo & learning what you don't know from kick ass entrepreneurs who've been there, done that. LET'S DO THIS!
I'm Diana Noble, a serial entrepreneur quadrupling as an ICF Certified High Performance Business Coach.
I'm a rebel with a cause who's never walked a straight line. I LOVE my life! And it's time you do too!
Business Talks With The Rebel Entrepreneur, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Business Talks With The Rebel Entrepreneur guest Richard Blank
https://youtu.be/Qx9-seZVSXw
Business Talks With The Rebel Entrepreneur. Guest B2B telesales trainer Richard Blank.
Business Talks with the Rebel Entrepreneur is our bi-weekly live show that is streamed on social media. From the live stream, we cue up the audio and turn it into the Podcast. Diana Noble - Business Coach
Pura Vida CEO: Dialing Success in Costa Rica. Every once in a while, life works out in a kind of serendipitous way, where all the stars align without you even realizing it at the moment. That's what happened to Richard Blank, CEO of Costa Rica's Call Center. It started out with him taking an interest in Spanish as a teenager, and led to him being the CEO of his own company many years later.
https://youtu.be/Qx9-seZVSXw
On this episode of Business Talks with the Rebel Entrepreneur, learn about the power of mentorship from an early age, how empathy in the workplace can really be a game changer, and how taking a risk and moving across the world can take your life on the craziest and most rewarding adventures.
Let’s cut the BS for a sec - no matter how successful you THINK you are, there's always MORE to learn about being in business! This podcast is about pushing through adversity, challenging the status quo & learning what you don't know from kick ass entrepreneurs who've been there, done that. LET'S DO THIS!
I'm Diana Noble, a serial entrepreneur quadrupling as an ICF Certified High Performance Business Coach.
I'm a rebel with a cause who's never walked a straight line. I LOVE my life! And it's time you do too!
Business Talks With The Rebel Entrepreneur, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Business Talks With The Rebel Entrepreneur guest Richard Blank
https://youtu.be/Qx9-seZVSXw
Dr. Jay Calvert & Dr. Millicent Rovelo take the show to Paris for the 25th Anniversary of IMCAS, or the International Master Course on Aging Science! This hallmark edition embodies the future of modern treatment with a global look at the techniques, topics, and methods in dermatology, plastic surgery, and aesthetic science treatments; featuring the world’s leading figures and experts in an immersive scientific program with innovation at its core. The docs discuss their plans for IMCAS 2024, "Giant Liposuction", AND they chat with two special guests - The Aesthetic Society President, Dr. Melinda Haws, and The Association of German Aesthetic Plastic Surgery President, Dr. Alexander Schoenborn! https://podcasts.apple.com/us/podcast/imcas-25th-anniversary/id1481017059?i=1000645007605
Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre.
Angie Colee's Permission to Kick Ass gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head trash that keeps you stuck playing small, and everything in between. If you’ve ever worried that you're the only one struggling, that everyone else “gets it” and you’re missing something (or messing things up)... this show’s for you. Don’t forget to rate, review, and subscribe to the Permission to Kick Ass podcast on Apple Podcasts, Spotify, and wherever you stream your podcasts.
https://youtu.be/6igY7MCrBgE?si=Ss11zsHD_Qbc8frS
https://youtube.com/shorts/DJsCV4k2vQo?feature=share
My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration!
Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you.
Can’t-Miss Moments From This Episode:
Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself.
The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him.
Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre.
Angie Colee's Permission to Kick Ass gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head trash that keeps you stuck playing small, and everything in between. If you’ve ever worried that you're the only one struggling, that everyone else “gets it” and you’re missing something (or messing things up)... this show’s for you. Don’t forget to rate, review, and subscribe to the Permission to Kick Ass podcast on Apple Podcasts, Spotify, and wherever you stream your podcasts.
https://youtu.be/6igY7MCrBgE?si=Ss11zsHD_Qbc8frS
https://youtube.com/shorts/DJsCV4k2vQo?feature=share
My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration!
Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you.
Can’t-Miss Moments From This Episode:
Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself.
The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him.
Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre.
Angie Colee's Permission to Kick Ass gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head trash that keeps you stuck playing small, and everything in between. If you’ve ever worried that you're the only one struggling, that everyone else “gets it” and you’re missing something (or messing things up)... this show’s for you. Don’t forget to rate, review, and subscribe to the Permission to Kick Ass podcast on Apple Podcasts, Spotify, and wherever you stream your podcasts.
https://youtu.be/6igY7MCrBgE?si=Ss11zsHD_Qbc8frS
https://youtube.com/shorts/DJsCV4k2vQo?feature=share
My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration!
Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you.
Can’t-Miss Moments From This Episode:
Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself.
The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him.
Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre.
Angie Colee's Permission to Kick Ass gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head trash that keeps you stuck playing small, and everything in between. If you’ve ever worried that you're the only one struggling, that everyone else “gets it” and you’re missing something (or messing things up)... this show’s for you. Don’t forget to rate, review, and subscribe to the Permission to Kick Ass podcast on Apple Podcasts, Spotify, and wherever you stream your podcasts.
https://youtu.be/6igY7MCrBgE?si=Ss11zsHD_Qbc8frS
https://youtube.com/shorts/DJsCV4k2vQo?feature=share
My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration!
Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you.
Can’t-Miss Moments From This Episode:
Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself.
The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him.
Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre.
Angie Colee's Permission to Kick Ass gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head trash that keeps you stuck playing small, and everything in between. If you’ve ever worried that you're the only one struggling, that everyone else “gets it” and you’re missing something (or messing things up)... this show’s for you. Don’t forget to rate, review, and subscribe to the Permission to Kick Ass podcast on Apple Podcasts, Spotify, and wherever you stream your podcasts.
https://youtu.be/6igY7MCrBgE?si=Ss11zsHD_Qbc8frS
https://youtube.com/shorts/DJsCV4k2vQo?feature=share
My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration!
Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you.
Can’t-Miss Moments From This Episode:
Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself.
The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him.
Experience superior audio with our Wireless Bluetooth Speaker featuring dual speakers for an immersive sound experience. Designed for outdoor use, this portable loudspeaker is perfect for any adventure. Enjoy crystal-clear audio and powerful bass as you take your music on the go. The wireless connectivity ensures hassle-free operation, while the compact design makes it easy to carry. Elevate your outdoor gatherings or solo moments with the impressive performance of this versatile Wireless Bluetooth Speaker. Thanks for watching, Please check out the website for more details.
https://www.clemuniverse.com/shop
医蛾苦シリーズ第一弾のテーマは「マスク」
ここから全ての医系詐欺と人類の絶望は始まった。。。
今回ゲストには『マスク社会に終止符を!!』の著者である藤川賢治氏(医療統計情報通信研究所)を迎えてお届けします。
もし楽しんでいただけたらチャンネル登録、***ボタンもよろしくお願いします。
この企画は天人りさが思いつきで勝手に始めた自主制作活動です。
今回は「子供のマスク差別問題」にフォーカスして映画のようなストーリー調のMVに挑戦してみました。
自分は知識があるからマスクをしないけれども、それを他人に伝える勇気はなかなかなかったという苦い経験をしたことはありませんか?
その殻を破って行動することから世界は変わっていくのだと思います。
私も社会の中で子供達の苦しみを横目で見て知りながら、その中に自ら飛び込んで行って何かをしてあげることはなかなかできませんでした。
この作中の男子大学生にはそんな自分を投影させています。
そして正しい科学を通じて人が本当の意味で分かり合えるという世界を描きました。
どうかそんな私の「願い」が少しでも伝わって感じでいただけたら幸いです。
○キャスト
男子大学生:和桜寛一
女学生:まお、羅子、結愛、伊藤美乃
店員:ヨシロー(各国ワインと蒸留酒酒場 ワイン焼酎208店長)
エキストラ:素敵なボランティアの皆さん
○スペシャルゲスト
教授:藤川賢治(医療統計情報通信研究所)
○曲
『願い−マスク社会に終止符を−』
歌:天人りさ
作詞:天人りさ、作曲:caesar、編曲・ミキシング:Ikumi Magata
○歌詞英訳
You3
○資料監修
自粛マスク蛋白マン
○撮影・編集
ダイシ
○スペシャルサンクス
井上かなえ(cafe CABIN)、リバたん、KING
○企画・制作・監督・脚本
天人りさ
▼Twitter
/ kamyu0505
▼Instagram
/ risa_kamyu
▼TikTok
/ risakamyu
○ 藤川 賢治 著『マスク社会に終止符を!! 〜コロナとワクチン、統計情報のトリックを曝く〜』花伝社
https://t.co/XNOt94kkYC
○編曲者Ikumiさんの音楽教室&リリース情報
Akashic DTM教室
https://akashic-music-school.com/
Hair (Official Music Video)
• Ikumi Magata - Hair (Official Music V...
3/22 Hair正式リリース
https://laylo.com/raxlabel/YeHrz
○撮影に協力していただいた飲食店
各国ワインと蒸留酒酒場 ワイン焼酎208
https://s.tabelog.com/tokyo/A1310/A13...
天人りさ行きつけの店(笑)
○歌詞
『願い-マスク社会に終止符を-』天人りさ
”Wish -Let's End the Mask Era-" Risa Kamyu
♢-------------------
その目には ねぇ 何が映ってる?
What do you see in your eyes?
思い出して あの日の約束を
Remember the promise we made on that day.
笑顔あふれ 僕達の心臓は 鳴り響いてる
We are full of smiles. Our hearts are beating so strong.
声よ届け
Our voices are ready to be heard.
------------------
ある日変わった教室
One day our classroom changed.
静けさが 君の顔も隠すよ
The silence hides your sweet face.
黒板には書いてない
My feelings are not written
僕の気持ちは
on the blackboard.
☆------------------
ねぇ 僕達は幸せかな?
Hey, are we happy?
息が苦しくても負けないよ
We can't breathe and it's so painful. But we will not lose.
仮面脱ぎ捨て 心で生きて
Take off our masks and let's live with our hearts.
手を伸ばせば叶うから
Reach out our hands. Then our wishes will come true.
-----------------
♢繰り返し
♢Repeat
-----------------
歌が止まった放課後
Afterschool, no songs can be heard.
ルールには逆らえない僕達
We're so cowards that we can't go against the rules.
「先生、これが人生?」
"Teacher, what's the point of life like this?"
「青春と呼ぶの?」
"Where is our youth?"
-----------------
ねぇ あの日のこと覚えてる?
Hey, do you remember that day?
君の笑顔を忘れたくない
I don't wanna forget your smile.
ありのままで そのままでいて
I miss you just the way you are, just the way you used to be.
僕らなら取り戻せる
We can get our smiles back.
-----------------
ねぇ 僕達は幸せかな?
Hey, are we happy?
☆繰り返し
☆Repeat
LaLaLa…
最後にこの作品に関わっていただいた全ての皆様に感謝します。
一人では最後まで完成させることはできませんでした。
MV出演者は実際にマスク差別を体験した子供達です。
エキストラの皆さんもそうです。
そして最後の合唱パートはこの企画に賛同いただいた方から集めた子供達の実際の肉声が入っています。
またこの作品は未接種者だけではなく接種者の方、過去にマスク差別に加担してしまった方も携わっており、制作陣も作品を通じてまさに人が正しい科学で分かり合えるを姿をお互いに噛み締めることができています。
若者の勇気ある活躍の場として、また人々の強い意志を反映させる作品として、この映像が少しでも社会に貢献できればと願っております。
On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank.
David Wilson is "On Another Track". It's been the story of my life and many other people that I have met. That is the motivation behind this podcast series. I want to take you on a journey, exploring people and places from around the world. I'll take you to places you have never been and to places where you might not want to go! My Dream.
Welcome to the 66th episode of my podcast series that shines a light on how people have changed their lives and what was involved in getting themselves On Another Track!
When you first meet Richard you are blown away by his clarity and amazing energy. Having been involved in call centres since the age of 27, what Richard doesn’t know about empathy and having a downright good time in the workplace, is not worth knowing.
Don’t get me wrong, he’s no pushover as he competes with the likes of Amazon but at the same time he manages to keep 150 local people employed in this Caribbean paradise.
David Wilson shines a light on how people have changed up their lives and what was involved in getting themselves On Another Track! I want to leave a legacy not only for today but for people searching for a future to life, the universe and all that! Sounds big? It is but guess what? There are so many people out there have great stories and advice. Are they willing to share it with the world? Let's find out, lets get "On Another Track!"
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #onanothertrack
On Another Track Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer
On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank.
https://youtu.be/WsS6kIf_Oh4
On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank.
David Wilson is "On Another Track". It's been the story of my life and many other people that I have met. That is the motivation behind this podcast series. I want to take you on a journey, exploring people and places from around the world. I'll take you to places you have never been and to places where you might not want to go! My Dream.
Welcome to the 66th episode of my podcast series that shines a light on how people have changed their lives and what was involved in getting themselves On Another Track!
When you first meet Richard you are blown away by his clarity and amazing energy. Having been involved in call centres since the age of 27, what Richard doesn’t know about empathy and having a downright good time in the workplace, is not worth knowing.
Don’t get me wrong, he’s no pushover as he competes with the likes of Amazon but at the same time he manages to keep 150 local people employed in this Caribbean paradise.
David Wilson shines a light on how people have changed up their lives and what was involved in getting themselves On Another Track! I want to leave a legacy not only for today but for people searching for a future to life, the universe and all that! Sounds big? It is but guess what? There are so many people out there have great stories and advice. Are they willing to share it with the world? Let's find out, lets get "On Another Track!"
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #onanothertrack
On Another Track Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer
On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank.
https://youtu.be/WsS6kIf_Oh4
On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank.
David Wilson is "On Another Track". It's been the story of my life and many other people that I have met. That is the motivation behind this podcast series. I want to take you on a journey, exploring people and places from around the world. I'll take you to places you have never been and to places where you might not want to go! My Dream.
Welcome to the 66th episode of my podcast series that shines a light on how people have changed their lives and what was involved in getting themselves On Another Track!
When you first meet Richard you are blown away by his clarity and amazing energy. Having been involved in call centres since the age of 27, what Richard doesn’t know about empathy and having a downright good time in the workplace, is not worth knowing.
Don’t get me wrong, he’s no pushover as he competes with the likes of Amazon but at the same time he manages to keep 150 local people employed in this Caribbean paradise.
David Wilson shines a light on how people have changed up their lives and what was involved in getting themselves On Another Track! I want to leave a legacy not only for today but for people searching for a future to life, the universe and all that! Sounds big? It is but guess what? There are so many people out there have great stories and advice. Are they willing to share it with the world? Let's find out, lets get "On Another Track!"
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #onanothertrack
On Another Track Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer
On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank.
https://youtu.be/WsS6kIf_Oh4
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Discover the convenience and versatility of our Silicone Wine Glass. This durable and flexible glassware is a game-changer for on-the-go wine enthusiasts. Crafted from high-quality silicone, it is shatterproof and easily collapsible, making it ideal for picnics, outdoor events, or travel. The sleek design and vibrant colors add a playful touch to your wine experience. Embrace the practicality of our Silicone Wine Glass, providing a worry-free and stylish solution for enjoying your favorite vintages wherever your adventures take you. Thanks for watching, Please check out the website for more details.
https://www.clemuniverse.com/shop
The Moses Kabandana Podcast. Living abroad in Costa Rica with Richard Blank.
Fellow citizen of the internet, Moses here. This is The Moses Kabandana Podcast - Where conversations worth having are had. This is a conversation with Richard Blank about his and my experience traveling and working abroad.
Welcome to The Moses Kabandana Podcast where I hold conversations that are worth having. I bring on experts from various fields to dive deep into their expertise and share their insights with you. I believe that knowledge is meant to be shared, and that's exactly what I'm aiming to accomplish. From business leaders and yoga teachers, to tech gurus and sex therapists, I explore ideas and provide you - the listener - with valuable takeaways that you can apply to your own life. Join me in this life-long learning journey.
I'm a highly skilled IT professional proficient in SQL, Excel, R, Tableau, and PowerBI. During my time with HP, Inc. (via Modis), I ensured network security by installing Certificate Authority templates on devices and meticulously configuring devices. At Google (via Adecco), I leveraged proprietary software to enhance user experiences and troubleshoot device-camera issues. With Google Professional Certificates and a degree in Digital Communications from Calvin University, I'm well-equipped for Data Analytics and IT roles. I'm also fluent in English, and Portuguese, and conversational in Spanish, making me quite a valuable asset to any team.
Welcome to my channel. I host The Moses Kabandana Podcast, I'm a citizen of the internet, a tech enthusiast and a Data Analyst. I hold conversations that are worth having. I bring on experts from various fields to dive deep into their expertise and share their insights with you. I believe that knowledge is meant to be shared, and that's exactly what I'm aiming to accomplish. From business leaders and yoga teachers, to tech gurus and sex therapists, I explore ideas and provide you - the listener - with valuable takeaways that you can apply to your own life. Join me in this life-long learning journey.
“Take risks”…what a common and cliché saying. We hear it often and maybe even believe it, but how often do we actually take risks and jump into the seemingly-endless pit of the unknown? I’ve taken a few risks in my life and I think I’m about to take another one…I’ll share more about it on my podcast - The Moses Kabandana Podcast - but I figured I should write this shortly before the plane takes off.
Richard is a Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica.
Living abroad in Costa Rica with Richard Blank.The Moses Kabandana Podcast.
https://youtu.be/H_lM9UaRLi8
While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #MosesKabandanaPodcast
Buckle up for a mind-bending journey through the top 100 innovations that'll make you exclaim, "Shut up and take my money!" Click now for an awe-inspiring experience!
https://www.discoverybit.com/9423/top-100-mind-blowing-new-innovations-since-the-21st-century/
#science #technology #innovation #inspiration
Engage in the world of creativity and construction with the Assembling Boy Toys, a captivating set packaged in a substantial 400 x 300 x 100 mm box. Crafted from durable ABS plastic, these toys fall into the category of small particles, offering a hands-on building experience for young enthusiasts. Comprising 400-800 pieces, this set unlocks a myriad of possibilities for imaginative play and construction. The plastic building blocks take the form of small particles, allowing for intricate designs and structures to be crafted. Embracing a Cognitive Domino style, this toy not only encourages assembly skills but also fosters cognitive development as young builders explore the art of construction and coordination. Thanks for watching, Please check out the website for more details.
https://www.clemuniverse.com/shop
Financial benchmarking compares a company's financial performance to industry standards or competitors.
It involves analyzing key financial ratios, such as profitability, liquidity, and efficiency, to identify areas where a company can improve its financial performance.
In this YouTube video, financial experts at the Ledger Labs have reviewed the 11 factors for setting up financial benchmarks for your business. Take a look!
Blog URL:- https://www.theledgerlabs.com/what-is-financial-benchmarking/
Welcome to the ultimate solution for managing your MLM business effortlessly. In this video, we dive into the features and benefits of Lead MLM Software, your go-to platform for seamless multi-level marketing operations.
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Boost efficiency with automation features
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Whether you're a seasoned network marketer or just starting your MLM journey, Lead MLM Software empowers you to take control and achieve unparalleled success. Don't miss out on the opportunity to revolutionize your MLM business
Enhance the allure of your Cherry Hills Village property with Ease Your Pane's exceptional window cleaning services. Nestled in this esteemed Denver suburb, known for its community charm and city accessibility, residents and business owners take pride in maintaining their upscale locales.
Our professional team at Ease Your Pane delivers top-notch residential and commercial window cleaning, gutter care, and solar panel maintenance, ensuring your property exudes a pristine appeal. Our trained experts utilize premium products to revitalize windows, sills, frames, tracks, and screens, leaving your space sparkling without disrupting your daily routine. Contact us today for a FREE estimate and elevate your property's curb appeal with our trusted services in Cherry Hills Village.
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Introducing the English Version of the Digital Drawing Electronic Drawing Board - a game-changer in the world of digital art. This smart touch full board is packed with features that will take your creativity to new heights. With package sizes ranging from 380 x 220 x 30 mm to 370 x 210 x 45 mm, you can choose the perfect size that fits your needs. One of the standout features of this drawing board is its impressive 8129 level pressure sensitivity. This means that every stroke you make will be captured with utmost precision, resulting in delicate and lifelike paintings. Thanks for watching, don't forget to subscribe, like, share. Please check out the website for more details.
https://www.clemuniverse.com/shop
#ProductMarketing
#English #Version #Of #Digital #Drawing
#Electronic #Drawing #Board, #smart #touch #full
#board, #Package #Size: #380 #x #220 #x #30 #mm
#355 #x #230 #x #40 #mm #x #Overview #8129
#level #pressure #sensitivity, #the #painting
#is #more #delicate, #Smart #touch, #multi
#gesture #operation, #Environmental #painting
#passive #pressure #pen, #10-#inch
#large #panel, #more #free #painting
Life, Passion & Business podcast. How to explore your calling in Costa Rica with Richard Blank.
Exploring the creativity of the human spirit with just five simple questions. Those questions give us a window to explore the journey and life story of people that look like they have it sorted.
Explore your calling, are you on a life path that feeds your soul?
Richard Blank is a native of Philadelphia born to a family with more than the average means and there was a plan. He was on a path to an Ivy League education to study medicine or law.
But even at that age, he knew it was important to be inspired in his chosen career. Neither of these was his calling. He convinced his parents to let him take a different path. He went to the University of Arizona, earning a bachelor’s degree in communication and Spanish.
For his junior year at the age of 21, he took a semester at a university in Madrid. It was about absorbing the language and the Spanish way of life. While he did enjoy the party scene. He also took the opportunity to travel on trains and stay in youth hostels. He explored the art and culture of Europe.
On returning to the US he took an internship with a Spanish TV station. And for a while and another job working with an importer of Corona Beer.
He used his bilingual ability and communication skills to create opportunities for himself and built a career in telemarketer training.
The Big Break
The life-changing break came when he was 27 years old. He relocated to Costa Rica to train employees for one of the larger call centres in San Jose.
In his mid-30s he started his own call centre. It began with one seat in a communal office, and it was slow and steady journey.
Today he owns a building and directly employs 150 people. Over the last 10-plus years, he has trained over 10,000 bilingual telemarketers. His hobby is collecting vintage pinball machines.
Explore your calling
What is so interesting about this interview, is that Richard has nothing to sell. He reached out to me because he was inspired by the work that we do. And the stories that we share at life passion and business. It is about the our calling and why we are here.
Our conversation is not about telemarketing. It is about Richard’s life and the philosophy that has helped him move to a new country and build a successful business. It gives him the opportunity to give back to his adopted community.
He believes everyone has a calling. For him, it was to major in Spanish and explore the culture, and look where that got him. I hope this inspires you to explore your calling.
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #education #lifepassionbusiness
https://lifepassionandbusiness.com/richard-blank-explore-your-calling/
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Life, Passion & Business podcast. Special Episode: "Explore Your Calling" guest expert Richard Blank
https://youtu.be/me7Lwk1HsB4?si=328BkjOUnd_agTs_
The ICU train ambulance service in Patna and Guwahati is available by the Panchmukhi. You can take the best features for the patient transfer. We have other ambulance services like Air, Train, and Road Ambulance and give you all the medical support for the patient transfer at a low rate.
YouTube Link: - https://youtu.be/-nxg0879Z0g
Lead Generation Strategies Podcast. Grow a telemarketing team with B2B expert Richard Blank.
By applying our unique and highly effective media strategy, we can take any local or online business and drastically increase their exposure for a variety of products and services in a matter of months resulting in significant customer growth. What we can do for your business is so effective, initial results can be seen in days.
We can only work with a limited number of businesses and criteria is strict to maintain our media relations. If you are a business interested in improving your reputation, getting more recognition and exposure, and are in a position to handle more customers then get in touch to apply.
This is an interview with Richard Blank, CEO of Costa Rica’s Call Center, which is an outbound lead services provider BPO (Business Process Outsourcing) company. Discover example benefits of a lead generation outbound call center, job opportunities for those living or looking to move to Costa Rica, and an insight into some of the processes.
Hi! I’m Joey, founder of EnFuegoMedia and LeadGenerationSEOServices.com. I use my connections, special deals, and strategies with major media sites to help businesses like yours get seen and get new clients in a less stressful yet highly profitable way.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #education #LEADGENERATIONSTRATEGIESPODCAST
Lead Generation Strategies Podcast. How using an outbound lead provider to grow a telemarketing team with Richard Blank.
https://youtu.be/lmbLaiPUegc?si=938pHehyc1GbKhHk
Introducing the W5 HD computer camera – a game-changer in the world of video conferencing and content creation. With its sleek design and advanced features, this cutting-edge camera is set to redefine your visual experience. Measuring at just 250 x 200 x 60 mm, the compact package size of the W5 HD computer camera ensures easy installation and convenient placement on your desktop or laptop. Say goodbye to bulky cameras that take up valuable space – this camera seamlessly blends into any workspace without compromising functionality. Equipped with a Full HD CMOS sensor, the W5 HD computer camera guarantees crystal-clear image quality. Thanks for watching, don't forget to subscribe, like, share. Please check out the website for more details.
Please check out the website for more details.
https://www.clemuniverse.com/shop
#ProductMarketing
#W5 #HD #computer #camera, #Package
#Size:#250 #x #200 #x #60 #mm, #Product #name
#W5 #HD #computer #camera, #Interface: #compatible
#with #USB2.0, #3.0. #Sensor: #Full #HD #CMOS #sensor