Big Performance Podcast hosted by Alex Elish. Gamifying the Workplace with CEO Richard Blank.
Big conversations with bold thinkers—where curiosity meets connection. On the Big Performance Podcast, Alex hosts unscripted, thought-provoking conversations with fascinating guests, exploring ideas that challenge, inspire, and entertain.
For Curious Wanderers, Critical Thinkers, and Seekers of Meaning drawn to spirituality, philosophy, and knowledge.
Featuring Authentic Storytellers, Big Thinkers, and Bold Explorers unafraid to tackle life’s biggest questions.
Subscribe and join a community that values exploration, growth, and meaningful dialogue.
Today, we speak with Richard Blank, a remarkable entrepreneur who transformed his dream into a thriving reality. Richard's journey from renting desks to running a 300-seat call center in Costa Rica is nothing short of inspirational.
Guest Introduction:
Richard Blank is the CEO of Costa Rica's Call Center, a powerhouse in the telemarketing industry. His unique approach, combining old-school values with innovative strategies, has not only helped him grow his business but also fostered a strong, resilient company culture. Richard's story is a testament to the power of relationships and perseverance.
Key Takeaways:
1. Journey of an Entrepreneur: Richard's transition from a communications background to a call center mogul.
2. Building a Company Culture: How Richard's focus on relationships and trust helped him navigate challenges, including the pandemic.
3. Surviving crisis: Strategies Richard employed to maintain business continuity and employee morale during the pandemic.
4. Gamification in the Workplace: The importance of creating a fun, engaging environment for employees.
5. Communication Strategies: Tips and techniques for effective telemarketing and client interaction.
6. The Role of Empathy in Business: Why human interaction will always have an edge over AI in customer service.
7. Richard's Passion for Pinball: How vintage arcade games play a role in his business and personal life.
Creative Marketing Like Music Hits
I tell you what, that's why certain restaurants have large menus and 32 flavors of ice cream. It's my one taste of the color red might turn off somebody, but they prefer mint or yellow. And so fortunately for me, I've opened it enough where let's just say I do a podcast with somebody and I'm going to market that individual. My marketing team will take, I don't know, maybe 10 to 15 images. Combine the two. And just, you know, it's almost like an album from back in the day. I'll do four or five really guaranteed commercial hits that, as you say, are colorful. People are going to like, yeah, of course, throw a puppy in there or something. Then I go, guys, come on. Show me really something crazy. Let me just see if you can... produce something wicked or completely unexpected.
Following a Passionate Journey
You started from a communications background. You are bilingual and you decided to move to Costa Rica and start from the ground up. How did you decide to go for this journey? How did you start looking for that gold with the pen? How do you not when the road is there and open in front of you? When I was a young lad, I decided that Spanish was my favorite thing in the world. Fortunately, my parents would take me on vacations, sometimes to Mexico. I would come back with some vocabulary, and I had an interest, a base of it. Whenever I'd meet someone from the Latin community, they would give such reinforcement. It just wasn't a parlor trick or something cute. They realized that I really was into it. Then I understood something, my friend. When someone does above and beyond, there's dedicated practice. So besides what I had to do in school to get my grades, I loved watching movies and reading books. And my favorite was just having coffee and hanging out and speaking Spanish. And so anybody that has that sort of commitment and passion, you can't put that spark, you know?
Improving communication through strategic vocabulary
Any professional would know how much money is invested in somebody. To get them to that stage in business, unless they're throwing F-bombs and just giving the company away. I don't know if I, I don't think I would buy that blush. You're not firing somebody because a random customer's calling up because they got 13 extra dollars charged on the bill for a month. But that's not here nor there. I have some techniques for you, my friend, when you're thinking of this stuff. I like to adjust my vocabulary to make it more strategic and diplomatic. So I wouldn't say, excuse me on the phone. I would replace that for my clarification. Is it A, B, C, or 1, 2, 3? For my clarification. And then there's also tie-downs you could say. Sounds good, right? Makes sense, right? Because if you just keep talking, I don't know if it does sound good or makes sense. You need underwater scuba diving checkpoints. And then finally, my biggest question, My biggest gripe, it's like a gnat or a fly that bothers you. Whenever somebody uses the word help, I understand the intention behind it, but it can provoke a sort of emotion. And so I suggest using assist, guide, and lend a hand. I just know that it's like a longbow. You'll get better distance out of that compared to using help. We're accustomed to it, but it's a very uncomfortable metal chair in a waiting room with bad magazines. It just doesn't work. And so I like to, as I mentioned before, use these soft skills with people. I like to guide. I like to assist and especially, and I give it double points because you're utilizing image streaming by saying lend a hand.
https://youtu.be/NjYHz2TbKv4
https://youtu.be/ZQq683zhx_U
https://youtu.be/JyNWO9jrLcA
https://youtu.be/LB6A-IeXN28
Chapters:
0:00 - Guest Introduction: Richard Blank
1:47 - Richard's Entrepreneurial Journey
3:10 - From Renting Desks to a 300-Seat Call Center
9:00 - Surviving and Thriving During COVID-19
12:36 - Working in Telemarketing
16:25 - Gamification and Employee Engagement
25:27 - Communication Techniques and Empathy
36:17 - Addressing Customer Complaints
45:42 - The Influence of Vintage Arcade Games
50:55 - Richard's Unique Marketing Style
58:19 - Richard's Collaboration with INXS Bassist
1:00:00 - Closing Remarks
Podcast
Alex Elish
With a decade of experience in startups, I’ve mastered digital chaos.
I live for the challenge in your mess of a digital strategy!
My expertise - people called me SEO, PPC, CRMs, PMS, and automation guy. Marketing funnel or building a website, I’m your go-to guy for creating impactful solutions.
If we vibe the right way - I'm your trusty friend and partner.
We don't vibe - no money will get you my team efforts, blood and tears.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Alex Elish, Big Performance Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#AlexElish #BigPerformancePodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Utilizing the military alphabet for enhanced communication
And another thing, Alex, use the military alphabet so emails don't bounce back. A lot of people have served. And it gives you consistency. So you're not just thinking on the fly. And these are the sort of things where you might close one additional deal a month because an email didn't bounce back just because of that. And so I think that the military likes it. People will relate to it. And in my professional opinion, it's been able to end calls in a great way where you almost get an encore song or two where it should have been ending. But now you're talking the military and Memorial Day weekend and Veterans Day. And you show your pride and respect.
Introduction to a Successful Entrepreneur
All righty thank you for for joining me it's a pleasure to talk to you i feel like i know you for the viewers that just joined i want to introduce to you richard blank behind this magical smile there is one phenomenally strong entrepreneur. You have grown your business from renting desks to a 300-seat call center in Costa Rica. That's right. Your business is taking care of hundreds of employees and you build a strong company culture that lets you carry on through COVID and you're going strong in the face of AI apocalypse with your... on the ground business with the people that you hold dear, the people who work for you.
The Art of Leadership and Communication
It's not so stiff. There is a balance. And if you're going to come here and spend more time with me than you do with your own family, why don't we have a little bit of dessert as well and make it fun? And it's not enjoyable to be a boss where people are afraid of you and you scream and yell and make people stress. There is that responsibility. They have a job to do. Yeah. But we can almost do it by doing the apex, by being the leader and the one that can fly the highest and the furthest and the fastest. Thankfully, this is my wheelhouse. So at any time I can jump on this call and I can not only resolve the issue, would share a lesson to the agent that was looking for that guidance. So in essence, I just don't write checks. This is something that, as you say, you quit after a little bit but got the skills. I sold my soul. I decided to be in this industry for 24 years because I saw the art of the speech. I didn't want it to be ruined and muddied by the bad reputations that stocks and sweet steaks and other call centers do that take advantage of people there. You know, Alex, there's a ton of people out there that earn a wonderful living by retaining a client for a company, setting appointments, making business, getting a referral, possibly if a client is upset and giving you an exit interview or feedback that you're responsible, take the suggestions and implement. And so as long as you're engaged and proactive, that individual's priceless for a corporation.
Mastering the art of communication with strategic name-dropping
You're not lying. You're not angling or forcing a sale. All I'm doing is repeating a name drop. I'm introducing myself. I'm expecting you to ask me two or three clarification questions where I just use a buffer boomerang. I'll name drop you to adjust the tone, let you know it's a great question. Repeat the question, Alex, so you don't have to repeat it, right? And then I'll send it back to you in a positive way to just keep readjusting that negative, positive tone and shutting doors and checkpoints so we don't have to repeat rabbit holes and get you upset.
Big Performance Podcast hosted by Alex Elish. Gamifying the Workplace with CEO Richard Blank.
Big conversations with bold thinkers—where curiosity meets connection. On the Big Performance Podcast, Alex hosts unscripted, thought-provoking conversations with fascinating guests, exploring ideas that challenge, inspire, and entertain.
For Curious Wanderers, Critical Thinkers, and Seekers of Meaning drawn to spirituality, philosophy, and knowledge.
Featuring Authentic Storytellers, Big Thinkers, and Bold Explorers unafraid to tackle life’s biggest questions.
Subscribe and join a community that values exploration, growth, and meaningful dialogue.
Today, we speak with Richard Blank, a remarkable entrepreneur who transformed his dream into a thriving reality. Richard's journey from renting desks to running a 300-seat call center in Costa Rica is nothing short of inspirational.
Guest Introduction:
Richard Blank is the CEO of Costa Rica's Call Center, a powerhouse in the telemarketing industry. His unique approach, combining old-school values with innovative strategies, has not only helped him grow his business but also fostered a strong, resilient company culture. Richard's story is a testament to the power of relationships and perseverance.
Key Takeaways:
1. Journey of an Entrepreneur: Richard's transition from a communications background to a call center mogul.
2. Building a Company Culture: How Richard's focus on relationships and trust helped him navigate challenges, including the pandemic.
3. Surviving crisis: Strategies Richard employed to maintain business continuity and employee morale during the pandemic.
4. Gamification in the Workplace: The importance of creating a fun, engaging environment for employees.
5. Communication Strategies: Tips and techniques for effective telemarketing and client interaction.
6. The Role of Empathy in Business: Why human interaction will always have an edge over AI in customer service.
7. Richard's Passion for Pinball: How vintage arcade games play a role in his business and personal life.
Creative Marketing Like Music Hits
I tell you what, that's why certain restaurants have large menus and 32 flavors of ice cream. It's my one taste of the color red might turn off somebody, but they prefer mint or yellow. And so fortunately for me, I've opened it enough where let's just say I do a podcast with somebody and I'm going to market that individual. My marketing team will take, I don't know, maybe 10 to 15 images. Combine the two. And just, you know, it's almost like an album from back in the day. I'll do four or five really guaranteed commercial hits that, as you say, are colorful. People are going to like, yeah, of course, throw a puppy in there or something. Then I go, guys, come on. Show me really something crazy. Let me just see if you can... produce something wicked or completely unexpected.
Following a Passionate Journey
You started from a communications background. You are bilingual and you decided to move to Costa Rica and start from the ground up. How did you decide to go for this journey? How did you start looking for that gold with the pen? How do you not when the road is there and open in front of you? When I was a young lad, I decided that Spanish was my favorite thing in the world. Fortunately, my parents would take me on vacations, sometimes to Mexico. I would come back with some vocabulary, and I had an interest, a base of it. Whenever I'd meet someone from the Latin community, they would give such reinforcement. It just wasn't a parlor trick or something cute. They realized that I really was into it. Then I understood something, my friend. When someone does above and beyond, there's dedicated practice. So besides what I had to do in school to get my grades, I loved watching movies and reading books. And my favorite was just having coffee and hanging out and speaking Spanish. And so anybody that has that sort of commitment and passion, you can't put that spark, you know?
Improving communication through strategic vocabulary
Any professional would know how much money is invested in somebody. To get them to that stage in business, unless they're throwing F-bombs and just giving the company away. I don't know if I, I don't think I would buy that blush. You're not firing somebody because a random customer's calling up because they got 13 extra dollars charged on the bill for a month. But that's not here nor there. I have some techniques for you, my friend, when you're thinking of this stuff. I like to adjust my vocabulary to make it more strategic and diplomatic. So I wouldn't say, excuse me on the phone. I would replace that for my clarification. Is it A, B, C, or 1, 2, 3? For my clarification. And then there's also tie-downs you could say. Sounds good, right? Makes sense, right? Because if you just keep talking, I don't know if it does sound good or makes sense. You need underwater scuba diving checkpoints. And then finally, my biggest question, My biggest gripe, it's like a gnat or a fly that bothers you. Whenever somebody uses the word help, I understand the intention behind it, but it can provoke a sort of emotion. And so I suggest using assist, guide, and lend a hand. I just know that it's like a longbow. You'll get better distance out of that compared to using help. We're accustomed to it, but it's a very uncomfortable metal chair in a waiting room with bad magazines. It just doesn't work. And so I like to, as I mentioned before, use these soft skills with people. I like to guide. I like to assist and especially, and I give it double points because you're utilizing image streaming by saying lend a hand.
https://youtu.be/NjYHz2TbKv4
https://youtu.be/ZQq683zhx_U
https://youtu.be/JyNWO9jrLcA
https://youtu.be/LB6A-IeXN28
Chapters:
0:00 - Guest Introduction: Richard Blank
1:47 - Richard's Entrepreneurial Journey
3:10 - From Renting Desks to a 300-Seat Call Center
9:00 - Surviving and Thriving During COVID-19
12:36 - Working in Telemarketing
16:25 - Gamification and Employee Engagement
25:27 - Communication Techniques and Empathy
36:17 - Addressing Customer Complaints
45:42 - The Influence of Vintage Arcade Games
50:55 - Richard's Unique Marketing Style
58:19 - Richard's Collaboration with INXS Bassist
1:00:00 - Closing Remarks
Podcast
Alex Elish
With a decade of experience in startups, I’ve mastered digital chaos.
I live for the challenge in your mess of a digital strategy!
My expertise - people called me SEO, PPC, CRMs, PMS, and automation guy. Marketing funnel or building a website, I’m your go-to guy for creating impactful solutions.
If we vibe the right way - I'm your trusty friend and partner.
We don't vibe - no money will get you my team efforts, blood and tears.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Alex Elish, Big Performance Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#AlexElish #BigPerformancePodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Utilizing the military alphabet for enhanced communication
And another thing, Alex, use the military alphabet so emails don't bounce back. A lot of people have served. And it gives you consistency. So you're not just thinking on the fly. And these are the sort of things where you might close one additional deal a month because an email didn't bounce back just because of that. And so I think that the military likes it. People will relate to it. And in my professional opinion, it's been able to end calls in a great way where you almost get an encore song or two where it should have been ending. But now you're talking the military and Memorial Day weekend and Veterans Day. And you show your pride and respect.
Introduction to a Successful Entrepreneur
All righty thank you for for joining me it's a pleasure to talk to you i feel like i know you for the viewers that just joined i want to introduce to you richard blank behind this magical smile there is one phenomenally strong entrepreneur. You have grown your business from renting desks to a 300-seat call center in Costa Rica. That's right. Your business is taking care of hundreds of employees and you build a strong company culture that lets you carry on through COVID and you're going strong in the face of AI apocalypse with your... on the ground business with the people that you hold dear, the people who work for you.
The Art of Leadership and Communication
It's not so stiff. There is a balance. And if you're going to come here and spend more time with me than you do with your own family, why don't we have a little bit of dessert as well and make it fun? And it's not enjoyable to be a boss where people are afraid of you and you scream and yell and make people stress. There is that responsibility. They have a job to do. Yeah. But we can almost do it by doing the apex, by being the leader and the one that can fly the highest and the furthest and the fastest. Thankfully, this is my wheelhouse. So at any time I can jump on this call and I can not only resolve the issue, would share a lesson to the agent that was looking for that guidance. So in essence, I just don't write checks. This is something that, as you say, you quit after a little bit but got the skills. I sold my soul. I decided to be in this industry for 24 years because I saw the art of the speech. I didn't want it to be ruined and muddied by the bad reputations that stocks and sweet steaks and other call centers do that take advantage of people there. You know, Alex, there's a ton of people out there that earn a wonderful living by retaining a client for a company, setting appointments, making business, getting a referral, possibly if a client is upset and giving you an exit interview or feedback that you're responsible, take the suggestions and implement. And so as long as you're engaged and proactive, that individual's priceless for a corporation.
Mastering the art of communication with strategic name-dropping
You're not lying. You're not angling or forcing a sale. All I'm doing is repeating a name drop. I'm introducing myself. I'm expecting you to ask me two or three clarification questions where I just use a buffer boomerang. I'll name drop you to adjust the tone, let you know it's a great question. Repeat the question, Alex, so you don't have to repeat it, right? And then I'll send it back to you in a positive way to just keep readjusting that negative, positive tone and shutting doors and checkpoints so we don't have to repeat rabbit holes and get you upset.
Big Performance Podcast hosted by Alex Elish. Gamifying the Workplace with CEO Richard Blank.
Big conversations with bold thinkers—where curiosity meets connection. On the Big Performance Podcast, Alex hosts unscripted, thought-provoking conversations with fascinating guests, exploring ideas that challenge, inspire, and entertain.
For Curious Wanderers, Critical Thinkers, and Seekers of Meaning drawn to spirituality, philosophy, and knowledge.
Featuring Authentic Storytellers, Big Thinkers, and Bold Explorers unafraid to tackle life’s biggest questions.
Subscribe and join a community that values exploration, growth, and meaningful dialogue.
Today, we speak with Richard Blank, a remarkable entrepreneur who transformed his dream into a thriving reality. Richard's journey from renting desks to running a 300-seat call center in Costa Rica is nothing short of inspirational.
Guest Introduction:
Richard Blank is the CEO of Costa Rica's Call Center, a powerhouse in the telemarketing industry. His unique approach, combining old-school values with innovative strategies, has not only helped him grow his business but also fostered a strong, resilient company culture. Richard's story is a testament to the power of relationships and perseverance.
Key Takeaways:
1. Journey of an Entrepreneur: Richard's transition from a communications background to a call center mogul.
2. Building a Company Culture: How Richard's focus on relationships and trust helped him navigate challenges, including the pandemic.
3. Surviving crisis: Strategies Richard employed to maintain business continuity and employee morale during the pandemic.
4. Gamification in the Workplace: The importance of creating a fun, engaging environment for employees.
5. Communication Strategies: Tips and techniques for effective telemarketing and client interaction.
6. The Role of Empathy in Business: Why human interaction will always have an edge over AI in customer service.
7. Richard's Passion for Pinball: How vintage arcade games play a role in his business and personal life.
Creative Marketing Like Music Hits
I tell you what, that's why certain restaurants have large menus and 32 flavors of ice cream. It's my one taste of the color red might turn off somebody, but they prefer mint or yellow. And so fortunately for me, I've opened it enough where let's just say I do a podcast with somebody and I'm going to market that individual. My marketing team will take, I don't know, maybe 10 to 15 images. Combine the two. And just, you know, it's almost like an album from back in the day. I'll do four or five really guaranteed commercial hits that, as you say, are colorful. People are going to like, yeah, of course, throw a puppy in there or something. Then I go, guys, come on. Show me really something crazy. Let me just see if you can... produce something wicked or completely unexpected.
Following a Passionate Journey
You started from a communications background. You are bilingual and you decided to move to Costa Rica and start from the ground up. How did you decide to go for this journey? How did you start looking for that gold with the pen? How do you not when the road is there and open in front of you? When I was a young lad, I decided that Spanish was my favorite thing in the world. Fortunately, my parents would take me on vacations, sometimes to Mexico. I would come back with some vocabulary, and I had an interest, a base of it. Whenever I'd meet someone from the Latin community, they would give such reinforcement. It just wasn't a parlor trick or something cute. They realized that I really was into it. Then I understood something, my friend. When someone does above and beyond, there's dedicated practice. So besides what I had to do in school to get my grades, I loved watching movies and reading books. And my favorite was just having coffee and hanging out and speaking Spanish. And so anybody that has that sort of commitment and passion, you can't put that spark, you know?
Improving communication through strategic vocabulary
Any professional would know how much money is invested in somebody. To get them to that stage in business, unless they're throwing F-bombs and just giving the company away. I don't know if I, I don't think I would buy that blush. You're not firing somebody because a random customer's calling up because they got 13 extra dollars charged on the bill for a month. But that's not here nor there. I have some techniques for you, my friend, when you're thinking of this stuff. I like to adjust my vocabulary to make it more strategic and diplomatic. So I wouldn't say, excuse me on the phone. I would replace that for my clarification. Is it A, B, C, or 1, 2, 3? For my clarification. And then there's also tie-downs you could say. Sounds good, right? Makes sense, right? Because if you just keep talking, I don't know if it does sound good or makes sense. You need underwater scuba diving checkpoints. And then finally, my biggest question, My biggest gripe, it's like a gnat or a fly that bothers you. Whenever somebody uses the word help, I understand the intention behind it, but it can provoke a sort of emotion. And so I suggest using assist, guide, and lend a hand. I just know that it's like a longbow. You'll get better distance out of that compared to using help. We're accustomed to it, but it's a very uncomfortable metal chair in a waiting room with bad magazines. It just doesn't work. And so I like to, as I mentioned before, use these soft skills with people. I like to guide. I like to assist and especially, and I give it double points because you're utilizing image streaming by saying lend a hand.
https://youtu.be/NjYHz2TbKv4
https://youtu.be/ZQq683zhx_U
https://youtu.be/JyNWO9jrLcA
https://youtu.be/LB6A-IeXN28
Chapters:
0:00 - Guest Introduction: Richard Blank
1:47 - Richard's Entrepreneurial Journey
3:10 - From Renting Desks to a 300-Seat Call Center
9:00 - Surviving and Thriving During COVID-19
12:36 - Working in Telemarketing
16:25 - Gamification and Employee Engagement
25:27 - Communication Techniques and Empathy
36:17 - Addressing Customer Complaints
45:42 - The Influence of Vintage Arcade Games
50:55 - Richard's Unique Marketing Style
58:19 - Richard's Collaboration with INXS Bassist
1:00:00 - Closing Remarks
Podcast
Alex Elish
With a decade of experience in startups, I’ve mastered digital chaos.
I live for the challenge in your mess of a digital strategy!
My expertise - people called me SEO, PPC, CRMs, PMS, and automation guy. Marketing funnel or building a website, I’m your go-to guy for creating impactful solutions.
If we vibe the right way - I'm your trusty friend and partner.
We don't vibe - no money will get you my team efforts, blood and tears.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Alex Elish, Big Performance Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#AlexElish #BigPerformancePodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Utilizing the military alphabet for enhanced communication
And another thing, Alex, use the military alphabet so emails don't bounce back. A lot of people have served. And it gives you consistency. So you're not just thinking on the fly. And these are the sort of things where you might close one additional deal a month because an email didn't bounce back just because of that. And so I think that the military likes it. People will relate to it. And in my professional opinion, it's been able to end calls in a great way where you almost get an encore song or two where it should have been ending. But now you're talking the military and Memorial Day weekend and Veterans Day. And you show your pride and respect.
Introduction to a Successful Entrepreneur
All righty thank you for for joining me it's a pleasure to talk to you i feel like i know you for the viewers that just joined i want to introduce to you richard blank behind this magical smile there is one phenomenally strong entrepreneur. You have grown your business from renting desks to a 300-seat call center in Costa Rica. That's right. Your business is taking care of hundreds of employees and you build a strong company culture that lets you carry on through COVID and you're going strong in the face of AI apocalypse with your... on the ground business with the people that you hold dear, the people who work for you.
The Art of Leadership and Communication
It's not so stiff. There is a balance. And if you're going to come here and spend more time with me than you do with your own family, why don't we have a little bit of dessert as well and make it fun? And it's not enjoyable to be a boss where people are afraid of you and you scream and yell and make people stress. There is that responsibility. They have a job to do. Yeah. But we can almost do it by doing the apex, by being the leader and the one that can fly the highest and the furthest and the fastest. Thankfully, this is my wheelhouse. So at any time I can jump on this call and I can not only resolve the issue, would share a lesson to the agent that was looking for that guidance. So in essence, I just don't write checks. This is something that, as you say, you quit after a little bit but got the skills. I sold my soul. I decided to be in this industry for 24 years because I saw the art of the speech. I didn't want it to be ruined and muddied by the bad reputations that stocks and sweet steaks and other call centers do that take advantage of people there. You know, Alex, there's a ton of people out there that earn a wonderful living by retaining a client for a company, setting appointments, making business, getting a referral, possibly if a client is upset and giving you an exit interview or feedback that you're responsible, take the suggestions and implement. And so as long as you're engaged and proactive, that individual's priceless for a corporation.
Mastering the art of communication with strategic name-dropping
You're not lying. You're not angling or forcing a sale. All I'm doing is repeating a name drop. I'm introducing myself. I'm expecting you to ask me two or three clarification questions where I just use a buffer boomerang. I'll name drop you to adjust the tone, let you know it's a great question. Repeat the question, Alex, so you don't have to repeat it, right? And then I'll send it back to you in a positive way to just keep readjusting that negative, positive tone and shutting doors and checkpoints so we don't have to repeat rabbit holes and get you upset.
Big Performance Podcast hosted by Alex Elish. Gamifying the Workplace with CEO Richard Blank.
Big conversations with bold thinkers—where curiosity meets connection. On the Big Performance Podcast, Alex hosts unscripted, thought-provoking conversations with fascinating guests, exploring ideas that challenge, inspire, and entertain.
For Curious Wanderers, Critical Thinkers, and Seekers of Meaning drawn to spirituality, philosophy, and knowledge.
Featuring Authentic Storytellers, Big Thinkers, and Bold Explorers unafraid to tackle life’s biggest questions.
Subscribe and join a community that values exploration, growth, and meaningful dialogue.
Today, we speak with Richard Blank, a remarkable entrepreneur who transformed his dream into a thriving reality. Richard's journey from renting desks to running a 300-seat call center in Costa Rica is nothing short of inspirational.
Guest Introduction:
Richard Blank is the CEO of Costa Rica's Call Center, a powerhouse in the telemarketing industry. His unique approach, combining old-school values with innovative strategies, has not only helped him grow his business but also fostered a strong, resilient company culture. Richard's story is a testament to the power of relationships and perseverance.
Key Takeaways:
1. Journey of an Entrepreneur: Richard's transition from a communications background to a call center mogul.
2. Building a Company Culture: How Richard's focus on relationships and trust helped him navigate challenges, including the pandemic.
3. Surviving crisis: Strategies Richard employed to maintain business continuity and employee morale during the pandemic.
4. Gamification in the Workplace: The importance of creating a fun, engaging environment for employees.
5. Communication Strategies: Tips and techniques for effective telemarketing and client interaction.
6. The Role of Empathy in Business: Why human interaction will always have an edge over AI in customer service.
7. Richard's Passion for Pinball: How vintage arcade games play a role in his business and personal life.
Creative Marketing Like Music Hits
I tell you what, that's why certain restaurants have large menus and 32 flavors of ice cream. It's my one taste of the color red might turn off somebody, but they prefer mint or yellow. And so fortunately for me, I've opened it enough where let's just say I do a podcast with somebody and I'm going to market that individual. My marketing team will take, I don't know, maybe 10 to 15 images. Combine the two. And just, you know, it's almost like an album from back in the day. I'll do four or five really guaranteed commercial hits that, as you say, are colorful. People are going to like, yeah, of course, throw a puppy in there or something. Then I go, guys, come on. Show me really something crazy. Let me just see if you can... produce something wicked or completely unexpected.
Following a Passionate Journey
You started from a communications background. You are bilingual and you decided to move to Costa Rica and start from the ground up. How did you decide to go for this journey? How did you start looking for that gold with the pen? How do you not when the road is there and open in front of you? When I was a young lad, I decided that Spanish was my favorite thing in the world. Fortunately, my parents would take me on vacations, sometimes to Mexico. I would come back with some vocabulary, and I had an interest, a base of it. Whenever I'd meet someone from the Latin community, they would give such reinforcement. It just wasn't a parlor trick or something cute. They realized that I really was into it. Then I understood something, my friend. When someone does above and beyond, there's dedicated practice. So besides what I had to do in school to get my grades, I loved watching movies and reading books. And my favorite was just having coffee and hanging out and speaking Spanish. And so anybody that has that sort of commitment and passion, you can't put that spark, you know?
Improving communication through strategic vocabulary
Any professional would know how much money is invested in somebody. To get them to that stage in business, unless they're throwing F-bombs and just giving the company away. I don't know if I, I don't think I would buy that blush. You're not firing somebody because a random customer's calling up because they got 13 extra dollars charged on the bill for a month. But that's not here nor there. I have some techniques for you, my friend, when you're thinking of this stuff. I like to adjust my vocabulary to make it more strategic and diplomatic. So I wouldn't say, excuse me on the phone. I would replace that for my clarification. Is it A, B, C, or 1, 2, 3? For my clarification. And then there's also tie-downs you could say. Sounds good, right? Makes sense, right? Because if you just keep talking, I don't know if it does sound good or makes sense. You need underwater scuba diving checkpoints. And then finally, my biggest question, My biggest gripe, it's like a gnat or a fly that bothers you. Whenever somebody uses the word help, I understand the intention behind it, but it can provoke a sort of emotion. And so I suggest using assist, guide, and lend a hand. I just know that it's like a longbow. You'll get better distance out of that compared to using help. We're accustomed to it, but it's a very uncomfortable metal chair in a waiting room with bad magazines. It just doesn't work. And so I like to, as I mentioned before, use these soft skills with people. I like to guide. I like to assist and especially, and I give it double points because you're utilizing image streaming by saying lend a hand.
https://youtu.be/NjYHz2TbKv4
https://youtu.be/ZQq683zhx_U
https://youtu.be/JyNWO9jrLcA
https://youtu.be/LB6A-IeXN28
Chapters:
0:00 - Guest Introduction: Richard Blank
1:47 - Richard's Entrepreneurial Journey
3:10 - From Renting Desks to a 300-Seat Call Center
9:00 - Surviving and Thriving During COVID-19
12:36 - Working in Telemarketing
16:25 - Gamification and Employee Engagement
25:27 - Communication Techniques and Empathy
36:17 - Addressing Customer Complaints
45:42 - The Influence of Vintage Arcade Games
50:55 - Richard's Unique Marketing Style
58:19 - Richard's Collaboration with INXS Bassist
1:00:00 - Closing Remarks
Podcast
Alex Elish
With a decade of experience in startups, I’ve mastered digital chaos.
I live for the challenge in your mess of a digital strategy!
My expertise - people called me SEO, PPC, CRMs, PMS, and automation guy. Marketing funnel or building a website, I’m your go-to guy for creating impactful solutions.
If we vibe the right way - I'm your trusty friend and partner.
We don't vibe - no money will get you my team efforts, blood and tears.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Alex Elish, Big Performance Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#AlexElish #BigPerformancePodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Utilizing the military alphabet for enhanced communication
And another thing, Alex, use the military alphabet so emails don't bounce back. A lot of people have served. And it gives you consistency. So you're not just thinking on the fly. And these are the sort of things where you might close one additional deal a month because an email didn't bounce back just because of that. And so I think that the military likes it. People will relate to it. And in my professional opinion, it's been able to end calls in a great way where you almost get an encore song or two where it should have been ending. But now you're talking the military and Memorial Day weekend and Veterans Day. And you show your pride and respect.
Introduction to a Successful Entrepreneur
All righty thank you for for joining me it's a pleasure to talk to you i feel like i know you for the viewers that just joined i want to introduce to you richard blank behind this magical smile there is one phenomenally strong entrepreneur. You have grown your business from renting desks to a 300-seat call center in Costa Rica. That's right. Your business is taking care of hundreds of employees and you build a strong company culture that lets you carry on through COVID and you're going strong in the face of AI apocalypse with your... on the ground business with the people that you hold dear, the people who work for you.
The Art of Leadership and Communication
It's not so stiff. There is a balance. And if you're going to come here and spend more time with me than you do with your own family, why don't we have a little bit of dessert as well and make it fun? And it's not enjoyable to be a boss where people are afraid of you and you scream and yell and make people stress. There is that responsibility. They have a job to do. Yeah. But we can almost do it by doing the apex, by being the leader and the one that can fly the highest and the furthest and the fastest. Thankfully, this is my wheelhouse. So at any time I can jump on this call and I can not only resolve the issue, would share a lesson to the agent that was looking for that guidance. So in essence, I just don't write checks. This is something that, as you say, you quit after a little bit but got the skills. I sold my soul. I decided to be in this industry for 24 years because I saw the art of the speech. I didn't want it to be ruined and muddied by the bad reputations that stocks and sweet steaks and other call centers do that take advantage of people there. You know, Alex, there's a ton of people out there that earn a wonderful living by retaining a client for a company, setting appointments, making business, getting a referral, possibly if a client is upset and giving you an exit interview or feedback that you're responsible, take the suggestions and implement. And so as long as you're engaged and proactive, that individual's priceless for a corporation.
Mastering the art of communication with strategic name-dropping
You're not lying. You're not angling or forcing a sale. All I'm doing is repeating a name drop. I'm introducing myself. I'm expecting you to ask me two or three clarification questions where I just use a buffer boomerang. I'll name drop you to adjust the tone, let you know it's a great question. Repeat the question, Alex, so you don't have to repeat it, right? And then I'll send it back to you in a positive way to just keep readjusting that negative, positive tone and shutting doors and checkpoints so we don't have to repeat rabbit holes and get you upset.
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Labradorite is most commonly known for its brilliant flashes of color called labradoressence caused by lamellar twinning inside the crystal.
It has been used in treatment for eyes and brain disorders, to stimulate mental acuity, and to reduce stress and anxiety.
It may also be soothing during menstruation, for PMS (premenstrual syndrome) symptoms, and for pain relief.
Labradorite lowers blood pressure, reduces sensitivity to cold, and alleviates rheumatism and gout.
Labradorite is also thought to boost the immune system, ease pain, ward off respiratory problems, and increase energy levels.
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私たちと一緒に、カタルーニャをもっと楽しみませんか。もちろん、スペイン語やカタルーニャ語を学ぶため、または、日本語や日本文化を教えるためにも参加できます。
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A beautiful Punjabi song Zindagi hai Tere naal sung by Charvi Dhingra. If you like her voice then please like, share, and subscribe to our channel https://www.youtube.com/watch?v=NZ62zGm7Pms
HealthmateForever combined TENS & PMS units are nerve stimulators for pain relief and muscle stimulators for muscle conditioning that use self-adhesive electrode pads to target specific nerve and muscle areas. Our electrode pads do not require gel or creams to be applied to the skin and may be used up to 100 times with proper maintenance. We offer a wide variety of high quality replacement electrode pads in varying sizes, shapes, and colors to allow for effective pain treatment and muscle conditioning.
This public event that occurred in New York. A group of panelists and activists assembled at the All Souls Unitarian Universalist Church in New York City. The Trans-Pacific Partnership, TPP, contains many non-trade topics. Canada, Australia and the United States with other countries have signed this secretive agreement.
http://foods4healing.com/ Sesame seeds are an excellent source of copper, a very good source of manganese, and a good source of magnesium, calcium, phosphorus, iron, zinc, molybdenum, and selenium. Its amazing how much nutrition is packed into these tiny little seeds! Though all sesame seeds are healthy, it is believed that the Black variety has the most medicinal value. Sesame's rich assortment of minerals offers the following health benefits: Copper - is tauted for its use in reducing some of the pain and swelling of rheumatoid arthritis. This is because copper is important in a number of anti-inflammatory and antioxidant enzyme systems. It is also involved in aiding collagen and elastin. These two substances provide structure, strength and elasticity in blood vessels, bones and joints.e Maganese - Some of the health benefits of manganese include a benefit to healthy bone structure, bone metabolism, and helping to create essential enzymes for building bones. It also acts as a co-enzyme to assist metabolic activity in the human body. Maganese also helps in the formation of connective tissues, absorption of calcium, proper functioning of the thyroid gland and sex hormones, regulation of blood sugar level, and metabolism of fats and carbohydrates. Magnesium - Studies have supported magnesium's usefulness in: Preventing the airway spasm in asthma. Lowering high blood pressure, a contributing factor in heart attack, stroke, and diabetic heart disease. Preventing the trigeminal blood vessel spasm that triggers migraine attacks. Restoring normal sleep patterns in women who are experiencing unpleasant symptoms associated with menopause. Calcium - Research supports calcium's significant role in: Protecting colon cells from cancer-causing chemicals. Prevention of the bone loss leading to osteoporosis. Reduction and/or prevention of migraine headaches. Reduction of PMS symptoms.
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So yesterday was my birthday and I didn't do sh*t when it came to work. SO - today we're having fun! I got more emails and PMs about Don't Starve and Game Dev that I decided screw it, today we're gettin' crazy for the fans.
بناء على القران فان المساجد جميعها هي عبارة عن مراكز لمحاربة الله والرسالة والرسل. ولذلك يحرم دخلوها كما يثبته هذا الفيديو بدليل القران. According to the Quran, it is haram, not allowed to pray at any mosqi
Dr. Osborne's patient goes on a TRUE gluten free diet and alleviates headaches, fatigue, vertigo, reflux, constipation, and PMS. She was able to stop using medications. The fat on her stomach "melted away" and she is shopping for new clothes.
Four second-year CEGEP students are zealous about getting into McGill’s renowned PreMed program – and would do anything to get there. Diagnosis: PMS, or Pre-Med Syndrome, a disorder that is often characterized by an obsessive desire to get into medical school. However, these students soon learn that before being given the license to save other lives, it is imperative that they save their own. Performed at Marianopolis College on March 24th & 25th, 2010
Dr. Craig Koniver, a physician specializing in organic medicine, discusses natural solutions to feeling well throughout the month. Symptoms of menopause, perimenopause, and PMS can be solved with natural medicine.
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Warning labels have become very important in ensuring that any entity can protect itself from civil liability when individuals decide to sue. In many countries across the world, people will file lawsuits against companies, institutions or event organizers when they experience some amount of injury or damage due to some kind of product malfunction or inadequate notification of danger.
http://www.SaraAvantStover.com Secrets for feminine radiance from Sara Avant Stover of The Way of the Happy Woman. Get her free Yoga Practice CD "Yoga for PMS" at the URL above. Join me for a "self-forgiveness" walking meditation on day 5 of my annual Women's Yoga Retreat. At the end of the walk we arrive at a Thai Buddhist temple. You can learn more about the retreat here: http://www.HappyWomanRetreat.com
http://www.SaraAvantStover.com Secrets for feminine radiance from Sara Avant Stover of The Way of the Happy Woman.
Get her free Yoga Practice CD "Yoga for PMS" at the URL above.
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Enjoy a simple, yet powerful yogic self-care practice to free yourself from monthly fatigue, moodiness, headaches, and more. Not only that, but incorporating this practice into your monthly routine will, overtime, also ease menstrual irregularities and even menopausal symptoms. This practice features classic hatha yoga posesadapted for the feminine forminterwoven into a beautiful, soothing sequence to induce hormonal balance, emotional ease, and physical relief during your most sensitive time of the month.
Get your FREE CD here:
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http://www.SaraAvantStover.com Secrets for feminine radiance from Sara Avant Stover of The Way of the Happy Woman. Get her free Yoga Practice CD "Yoga for PMS" at the URL above.
_____________________________________________Here's a sample of the final "Relaxation' track from a Yin Yoga & Meditation CD for women. Healthy, happy women need to take time to rests, recharge, and truly let go. This Yin Yoga & Meditation Practice for Yoginis offers the perfect respite to all of your worldly endeavors. Take refuge in it on busy days, during menstruation, on the new moon, after traveling, or simply when youre feeling run down and needing to rejuvenate. These passive, longheld poses (forward bends, hip openers, and gentle backbends) not only ease anxiety and ensure optimal hormonal balance for true inner radiance, but they also prepare all layers of your being-body, mind, and heart-for meditation, as they induce deep calm, tranquility, and insight. Featuring soothing Asian birdsong and melodic chanting by ArianaSaraha.
Enjoy!
WANT TO LEARN MORE?
http://www.TheWayoftheHappyWoman.com/womensyogakit
http://www.ArianaSaraha.com
http://www.SaraAvantStover.com Secrets for feminine radiance from Sara Avant Stover of The Way of the Happy Woman. Get her free Yoga Practice CD "Yoga for PMS" at the URL above.
_____________________________________________
Build physical strength and mental clarity while staying connected to your soft and intuitive Feminine Essence. Specifically created for modern women, this Vinyasa Yoga & Meditation Practice for Yoginis will leave you feeling energized and enlivened in the midst of your many to-dos. A rhythmic medley (flowing salutations, standing poses, backbends, and cooling poses) drops you directly into your sensuality through breath, imagery, and loving attention. Perfect for pre and post menstruation, full moon days, or wheneeryoure needing to amp up your radiance, this practice takes you to the heart of your true feminine power. The guided relaxation features angelic chanting of the Gayatri Mantra with songstress ArianaSaraha.
Enjoy!
WANT TO LEARN MORE?
http://www.TheWayoftheHappyWoman.com/womensyogakit
http://www.ArianaSaraha.com
Learn how to balance out PMS and craving with a raw food diet. http://www.rawradianthealth.com
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