The Finjan Show hosted by Faris Alami. Shining a light on call center ESL sales with Richard Blank.
Hosted by Faris Alami, The Finjan Show spotlights Entrepreneurship, Globalization, Leadership, Culture and Community. We share insights from the amazing entrepreneurs and leaders that we work with globally, and guests who shedlight on what we call everyday entrepreneurs.
While the world focuses on the millionaire and billionaire, most entrepreneurs and leaders are focused on solving a problem or providing opportunities to the communities in which they work. The Finjan Show shines a light on those that lead an organization that has a positive impact on the community, and those opening a corner store that may serve the community for 5,10, or 20 years. Without feeling it necessary to be RICH with cash, they are RICH in life!
https://youtu.be/Pk53qZqK61w
ABOUT FARIS ALAMI, FOUNDER & CEO
As Founder and CEO of ISM, Faris Alami works with international leaders and entrepreneurs on strategies and implementations, to create an empowering environment for startups and existing businesses to prosper and grow.
Yearly host and keynote speaker of the Global Entrepreneurship Week
Guest, live on stage during programs and events, shows, and podcast including international, national, and local news channels and social media outlets
In the course of his career, Faris has been a special advisor and Entrepreneurial Ecosystem expert with the World Bank, a Business Advisor with Goldman Sachs 10,000 Small Businesses Program, and a Mentor to MBA Students and Entrepreneurs globally.
Facilitating economic and workforce development programs on entrepreneurship, small/medium enterprise development, mentorship, and funding, Faris works with high-ranking officials—presidents of countries, ministries, universities, incubators/accelerators, and economic development groups. He also leads the ISM team in supporting entrepreneurs in underserved communities in finding success.
His insights into, strategies for, and facilitation of entrepreneurship activities have been sought out by more than 61 leaders of nations and organizations. ISM's programs include training entrepreneurs, trainers, and management teams in supporting entrepreneurs, and in technology, retail, workforce development, leadership, and culture-related programs. Faris founded the non-profit Connecting Dots Globally — a STEMprenuerer program in which high school and university students learn to launch a global technology company.
Current Boards:
• Automation Alley International Center, Advisory Board
• Center For The Study Of Citizenship at Wayne State University
• Executive Board of Directors/Vice Chair GlobalTies Detroit
• Leadership Oakland, Board of Directors
• Franklin University MBA Advisory Board Member
• American Lung Association, Board Member
• Oakland Livingston Human Service Agency Board Member
• George Washington University School of Business Advisory Board Member
• U.S. Global Leadership Coalition Michigan Advisory Committee
Sample Professional Honors and Awards:
• Leader of Leaders Award
• Corp! Diversity Business Leader Award
• Professional Resource Business Award
• KNF Appreciation Award
• Global Entrepreneurship Week Host & Keynote Speaker
Prior Boards, Committees and Award:
• The Oakland County Employment Diversity Council (OCEDC)
• Automation Alley Workforce Committee
• Troy Chamber of Commerce Workforce Leadership Council
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#FarisAlami #thefinjanshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Faris Alami, the finjan show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/Pk53qZqK61w
The Finjan Show hosted by Faris Alami. Shining a light on call center ESL sales with Richard Blank.
Hosted by Faris Alami, The Finjan Show spotlights Entrepreneurship, Globalization, Leadership, Culture and Community. We share insights from the amazing entrepreneurs and leaders that we work with globally, and guests who shedlight on what we call everyday entrepreneurs.
While the world focuses on the millionaire and billionaire, most entrepreneurs and leaders are focused on solving a problem or providing opportunities to the communities in which they work. The Finjan Show shines a light on those that lead an organization that has a positive impact on the community, and those opening a corner store that may serve the community for 5,10, or 20 years. Without feeling it necessary to be RICH with cash, they are RICH in life!
https://youtu.be/Pk53qZqK61w
ABOUT FARIS ALAMI, FOUNDER & CEO
As Founder and CEO of ISM, Faris Alami works with international leaders and entrepreneurs on strategies and implementations, to create an empowering environment for startups and existing businesses to prosper and grow.
Yearly host and keynote speaker of the Global Entrepreneurship Week
Guest, live on stage during programs and events, shows, and podcast including international, national, and local news channels and social media outlets
In the course of his career, Faris has been a special advisor and Entrepreneurial Ecosystem expert with the World Bank, a Business Advisor with Goldman Sachs 10,000 Small Businesses Program, and a Mentor to MBA Students and Entrepreneurs globally.
Facilitating economic and workforce development programs on entrepreneurship, small/medium enterprise development, mentorship, and funding, Faris works with high-ranking officials—presidents of countries, ministries, universities, incubators/accelerators, and economic development groups. He also leads the ISM team in supporting entrepreneurs in underserved communities in finding success.
His insights into, strategies for, and facilitation of entrepreneurship activities have been sought out by more than 61 leaders of nations and organizations. ISM's programs include training entrepreneurs, trainers, and management teams in supporting entrepreneurs, and in technology, retail, workforce development, leadership, and culture-related programs. Faris founded the non-profit Connecting Dots Globally — a STEMprenuerer program in which high school and university students learn to launch a global technology company.
Current Boards:
• Automation Alley International Center, Advisory Board
• Center For The Study Of Citizenship at Wayne State University
• Executive Board of Directors/Vice Chair GlobalTies Detroit
• Leadership Oakland, Board of Directors
• Franklin University MBA Advisory Board Member
• American Lung Association, Board Member
• Oakland Livingston Human Service Agency Board Member
• George Washington University School of Business Advisory Board Member
• U.S. Global Leadership Coalition Michigan Advisory Committee
Sample Professional Honors and Awards:
• Leader of Leaders Award
• Corp! Diversity Business Leader Award
• Professional Resource Business Award
• KNF Appreciation Award
• Global Entrepreneurship Week Host & Keynote Speaker
Prior Boards, Committees and Award:
• The Oakland County Employment Diversity Council (OCEDC)
• Automation Alley Workforce Committee
• Troy Chamber of Commerce Workforce Leadership Council
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#FarisAlami #thefinjanshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Faris Alami, the finjan show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/Pk53qZqK61w
The Expat Pod E045, The Power of Positive Communication and Respect Advice for Living Abroad with Richard Blank
Welcome to the The Expat Pod! Hosted by James Doran, our podcast explores the ins and outs of expat life, featuring stories, interviews, and tips for living abroad. Subscribe for new episodes every week and join our global community of expats and travellers. Connect with us on Instagram, TikTok, Twitter, and Facebook for more insights, behind-the-scenes content, and updates.
Welcome to "The Expat Pod"! We invite you to join us on an exciting journey exploring the fascinating world of expat living. Each week, we'll bring you engaging conversations, valuable insights, and inspiring stories from people who have made the leap to live and work abroad.
From navigating cultural differences to building a new life in a foreign country, "The Expat Pod" aims to be your go-to resource for everything you need to know about life as an expat. Our guests will share their personal experiences, practical tips, and unique perspectives, providing you with a comprehensive understanding of what it takes to succeed in your new home away from home.
So, if you're an expat, considering a move abroad, or simply curious about life in other countries, "The Expat Pod" is the podcast for you. Don't forget to subscribe to our channel and hit the notification bell to stay updated on our latest episodes.
In this conversation, James Doran interviews Richard about his experiences living abroad. They discuss favorite places, international food, traditions, homesickness remedies, language phrases, making new friends, and the best things to do in a new home. Richard also shares his best expat life hack.
https://youtu.be/hCWPgQaRxN4
https://youtu.be/Xrk6m-cUos0
Summary In this conversation, James Doran interviews Richard about his experiences living abroad. They discuss favorite places, international food, traditions, homesickness remedies, language phrases, making new friends, and the best things to do in a new home. Richard also shares his best expat life hack. Takeaways Living abroad can provide a fresh and exciting experience every day. Favorite places, international food, and traditions can vary greatly among individuals. Homesickness can be alleviated by participating in familiar activities or celebrations. Learning key phrases in the local language can help in making new friends. Exploring the natural beauty and attractions of a new home can be a rewarding experience. Having a local friend who knows the ins and outs of the area can save time and money.
Jun 19, 2024
E045 - The Power of Positive Communication and Respect Advice for Living Abroad
Richard shares his experience of living abroad, starting with his time in Spain and then his move to Costa Rica. He emphasizes the importance of immersing oneself in the language and culture of a foreign country to truly learn and grow. Richard also discusses the process of obtaining visas and the need for legal assistance when dealing with contracts and property in a foreign country. He highlights the value of positive communication and treating others with respect in both personal and business relationships. In this conversation, Richard shares his experiences of living abroad, specifically in Spain and Costa Rica. He talks about the initial excitement and adventure of arriving in a new country, describing the sights, sounds, smells, tastes, and feelings he encountered. Richard also discusses the social aspects of living abroad, including making friends and immersing himself in the local culture. He then delves into the process of starting his own business in Costa Rica and offers advice for those considering living abroad. He emphasizes the importance of being respectful, street smart, and open to new experiences. Richard concludes by encouraging listeners to live their own lives and not let naysayers or negative influences hold them back.
Takeaways
Living abroad can provide a fresh and exciting experience every day.
Favorite places, international food, and traditions can vary greatly among individuals.
Homesickness can be alleviated by participating in familiar activities or celebrations.
Learning key phrases in the local language can help in making new friends.
Exploring the natural beauty and attractions of a new home can be a rewarding experience.
Having a local friend who knows the ins and outs of the area can save time and money.
Immersing oneself in the language and culture of a foreign country is essential for personal growth and learning.
Obtaining visas and dealing with legal matters in a foreign country may require the assistance of an attorney.
Positive communication and treating others with respect can lead to better personal and business relationships.
Taking risks and pursuing opportunities abroad can lead to unexpected and fulfilling experiences. Living abroad can be an exciting and adventurous experience, filled with new sights, sounds, smells, tastes, and feelings.
Socializing and immersing oneself in the local culture is an important part of the expat experience.
Starting a business in a foreign country requires careful planning, hiring specialists, and adapting to local laws and regulations.
It is important to be respectful, street smart, and open to new experiences when living abroad.
Don't let naysayers or negative influences hold you back from pursuing your dreams of living abroad.
Sound Bites
"I wanted to live again. And I know I was going back to where I was going to be."
"What did I see? Rainforest. What did I hear? Monkeys. Birds. Amazing."
"What did I smell? The freshest air could ever breathe. What did I taste? Come on, man. Look at the food that's here. And what did I feel? The warmest weather. It felt amazing, like a warm bath."
"It's almost like going back in time 20 or 30 years. People are family oriented, God fearing. All the neighbors know one another. People walk arm in arm, hand in hand. Kisses on the cheek, which I always think is cool."
"What's the favorite place you've lived abroad?"
"I like uni with quail's egg."
"Maybe the running of the bulls in Spain."
Chapters
00:00 Favorite Places and International Food
01:31 Embracing Traditions and Overcoming Homesickness
05:18 Discovering the Best of a New Home
06:15 The Expat Life Hack: Having a Local Sidekick
Hi, I'm James, an engineer working for an electric car company. My job is to help make vehicles as efficient as possible by making their shape travel through the air more easily.
My journey into becoming more sustainable and conscious grew out of my experience as an engineer. I often look for the best ways to get the most out of everything I use and not waste anything. This grew into a passion for reducing waste in my life and trying to reduce my contribution to the global climate crisis.
I started this blog during the global pandemic in 2020 - I love to travel and explore but I also love the planet we live on, and want to leave it in a better state than I found it. No easy feat I know, but without trying we have no hope!
Please join me on my journey; in growing, learning from mistakes and discovering some great ways to reduce my impact, whilst finding joy and adventure from the experiences.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JamesDoran #theexpatpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
the expat podcast, James Doran, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
E045 - The Power of Positive Communication and Respect Advice for Living Abroad
https://youtu.be/hCWPgQaRxN4
https://youtu.be/Xrk6m-cUos0
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Women Flix presents The Entrepreneur Talks by Yola Bastos. A Lesson in passion with Richard Blank.
Entrepreneur Talks podcast covers conversations with start-up founders, innovators, and thought leaders from around the world who are disrupting the status quo, expanding their businesses, and bringing innovative ideas to life.
Yola's conversational tone is focused on the tough questions about journeys and details the ways of thinking and acting that have led these entrepreneurs to success. Entrepreneurship, leadership, mental health, finances, and other issues are covered. This episode she speaks with CEO Richard Blank.
https://youtu.be/Je4mvW3UBXA
Season 14 Episode 6 :Entrepreneur Talks with Yola Bastos. Gamifying Success: Lessons in Business & Passion for Restoration
"You are not defined by your mistakes or difficulties. Right now, you have the power to shape your day and your future." - Yola Bastos
I'm Yola Bastos, a Portuguese national with over two decades of residency in London, England. As a versatile professional, I wear multiple hats as a Mindset Coach, Financial Adviser, Business Problem Solver, Digital Marketer, and Podcast Host.
Dynamic and passionate, I excel in delivering engaging presentations and adopting a professional approach to my work. Over the last decade, I have honed my skills in communication, coaching, management, and supporting businesses, with a particular focus on empowering women-led enterprises.
As a co-founder of Women Flix Ltd and CEO of Beautifly Digital Studio, I am dedicated to driving positive change in the lives of women and businesses globally.
a Portuguese national who has been residing in vibrant London, England, for the past 20 years.
With unwavering dedication, my mission is to empower individuals to overcome challenges and enhance their lives and businesses while cultivating a positive mindset.
As a versatile professional, I wear multiple hats—I am a Mindset Coach, a Mentor, a Digital Marketing Expert, a podcast host, and a dynamic speaker. What's more, I am fluent in three languages: English, Portuguese, and Spanish!
I am thrilled to share my expertise and insights with you, drawing from my diverse background and experiences. Together, we can unlock your potential and achieve remarkable growth.
*At Women Flix Ltd*, I help young women gain financial independence by providing them with the necessary tools and resources. My approach focuses on personalized coaching, guiding them through budgeting, saving, and investing wisely. I offer workshops on building credit, managing debt, and exploring diverse income streams. Additionally, I connect them with a network of like-minded peers and mentors who offer support and motivation. My goal is to empower young women to take control of their financial futures, create sustainable wealth, and achieve their dreams with confidence. Visit our website at https://womenflix.org/ to learn more.
*At Beautifly Digital Agency*, I help medium-sized businesses improve their profits by developing and implementing effective social media strategies. My process begins with a thorough analysis of their current social media presence and target audience. I then craft tailored strategies aimed at enhancing engagement, increasing brand visibility, and driving conversions. This includes content creation, scheduling, and targeted ad campaigns. I continuously monitor performance metrics and adjust tactics as needed to ensure optimal results. My ultimate goal is to boost their online presence, foster meaningful interactions with their audience, and significantly enhance their bottom line. Explore the possibilities at https://beautiflydigital.uk/.
At Women Flix, we take pride in our mission to empower women worldwide to achieve financial freedom through accessible financial knowledge, tools, and support. Our vision is to create a world where every woman has the opportunity to expand her financial potential and use money wisely with strategies that educate, inspire, and drive her towards success. We value women-focus, accountability, integrity, equality, social community, teamwork, innovation, leadership, and most importantly, passion for women. Join us on our journey to change the mindset of women towards money and unlock their full potential.
*At Women Flix Ltd*, we help young women gain financial independence by providing them with the necessary tools and resources. Our approach focuses on personalised coaching, guiding them through budgeting, saving, and investing wisely.
We offer workshops on building credit, managing debt, and exploring diverse income streams. Additionally, we connect them with a network of like-minded peers and mentors who offer support and motivation.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#EntrepreneurTalksPodcast #WomenFlix #YolaBastos #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Entrepreneur Talks Podcast, Women Flix, Yola Bastos, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Women Flix presents The Entrepreneur Talks by Yola Bastos. A Lesson in passion with contact centre ceo Richard Blank.
https://youtu.be/Je4mvW3UBXA
The Empowering Real Talk Podcast by Coach Kay Wds. Living in our Purpose with motivational speaker Richard Blank.
Positive shifting, risk taking and an amazing story of Elevating awaits you in this episode. The Empowering Real Talk Podcast dives into honest, uncut conversations on personal growth and development, mindset transformation and more to empower a better life for ourselves. If you are looking for motivational, expert insight in understanding your life's purpose, then this podcast is for you!
This conversation was so uplifting! Conversing with Motivational Speaker and outsourcing industry leader Richard Blank. Richard is the Chief Executive Officer for Costa Rica's Call Center since 2008. His proven successful bilingual training to over 10,000 Ticos has deemed amazing success successfully in leading some of the finest telemarketers in the country under Richard's direction and supervision.
https://youtu.be/46Gz8CJHhL4?si=eLSLFPHTSNIIYLSg
Kisha, aka Coach Kay Wds, launched her podcast to discuss uncut and sometimes uncomfortable conversations aimed at bringing awareness, resource and solution to negative, limiting behaviors holding back any type of positive growth, individually and as a whole.
Conversations can consist of but not limited to: negative behaviors and thoughts, generational curses, breaking free from self limited beliefs, family toxicity, and other limiting behaviors.
Kisha and her guests are focused on offering solution based feedback to aid in helping break free from negative setbacks and inspire, motivate and empower our best life. These conversations are necessary!
Want connect with Coach Kay Wds and email directly about potential partnerships?
Kisha is the visionary behind Upgraded MindsetZ, LLC. As an Award-Winning Coach, she focuses on Mindset transformative and start up entrepreneurship for women. Kisha is a motivational speaker, Amazon best-selling author, 2X podcast host, community advocate, and serial entrepreneur.
Life has tons of twists and curves each and every day. You have the power to have the life you seek. Are you ready to become accountable with your past so you can elevate your future? This podcast is the necessary conversations that need to be had about restricted beliefs, toxic influence and how we can start the transformation to live positive, clarity filled lives. Lets dig in!
Kisha Woods - Founder, Upgraded MindsetZ, LLC.
Upgraded MindsetZ mission is to help others dismantle self limiting barriers and instill effective mind-reconditioning policies to effectively amplify their personal and professional lives.
Kisha faced silent battles with her mental well-being throughout the years. In March 2020, she hit a critical low mentally, exhausted by the negative thoughts and turmoil in her mind and this pivotal moment marked the beginning of a transformative journey, which she chronicles in her Amazon Best Selling book, ‘From Havoc to Healing: 30 Days of Reconditioning’.
Kisha founded Upgraded MindsetZ in June 2020 and evolved it into a supportive platform of administrative support, coaching, mentorship, media services, and other inspirational initiatives focused on personal and entrepreneurial growth for women.
After being let go from her corporate job in November 2020, Kisha transitioned into full-time entrepreneurship and hasn’t looked back! She is also the co-owner of UPM Suites in Peoria, IL. UPM is a local resource hub that provides community outreach, beauty-enhancing services, and retail shopping space to other small businesses who offer a diverse range of products and services. Kisha’s areas of expertise include mindset reconditioning, transformative growth, self-prioritization, mental health, societal stigmas, start-up entrepreneurship, supportive mentorship, and more.
She is available for:
Podcasts
Motivational Speaking
Women’s Events
Panel Discussions
Collaborative Efforts
Community Events
We have been helping people who may be stuck in limbo and uncertain about life’s path, make the reconditioning shift into becoming confident, purposeful, and dedicated in amplifying their life’s mission since 2020. Our transformational tools help with:
Replacing outdated beliefs systems and values.
Aligning actions with our authentic selves.
Being supportive of others but NOT at the expense of themselves.
Realigning self-sabotaging habits into self confident growth moves.
Shaking off the procrastinating thoughts.
Becoming self-sufficient, disciplined, and actionable.
Step into their “Unapologetic Empowered Boss’ Era.
Upgraded MindsetZ LLC BBB Business Review IAPLC badge Highly Recommended by Locals On Alignable
National Association of Women Business Owners - Central Il
Kisha Woods - Entrepreneurial Growth
When it comes to the entrepreneur journey, we tailor our resources to your unique brand. Whether you’re a startup or scaling up, we’re here to strategize with you and help you grow! Our supportive platform is here to assist you with:
Purpose and Self-discovery.
Administrative business startup.
Actionable short and long-term strategies.
Time management and productivity.
Elevating your strengths.
Minimizing your weaknesses.
Empowering the entire ecosystem of your brand.
Grab the FREE Guide: The Secret to Develop An Entrepreneurial Mindset!
We can help/provide you with:
LLC/EIN Startup
Google/Social Media Page Management
Accountability Check-ins
Resource Guides
Social Media Tools
Strategic Management
Other tailor-made resources
Our branding services include:
Business Cards Design
Promotional Post Cards Design
Banners / Backdrops
Product labels
Posters
Content Graphics
Upgraded MindsetZ’s ultimate goal is to empower you, as YOU are the heart and soul of your brand. It’s not just about marketing or sales—it’s about the ENTIRE ecosystem as a business owner. Our focus isn’t quick fixes; it’s long-term impact. Our commitment to you is to be a motivational impact so you are confident in knowing you have the utmost support to effectively enable your entrepreneurial success!
Gratitude.
Resilience.
Optimistic.
Wellness.
Thriving.
Happiness.
OVER EVERYTHING!
Upgraded MindsetZ Meetups provide a nurturing environment where women unite, uplift, and inspire one another.
Our mission is to foster a network of like-minded women who share in building a supportive community, networking, and being an inspiring safe space to find motivation to grow personally and professionally. Meetups are held on Sundays. During our virtual community meetup, we will discuss a variety of G.R.O.W.T.H.-filled conversations as well as offer motivating resources to encourage positive growth on your journey.
Kisha Woods is the host of Empowering Real Talk and a life and business coach that focuses on mindset transformation and start-up entrepreneurship.
Learn more about her mission at: https://upgradedmindsetz.life/about-kisha/
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KishaWoods #CoachKayWds #TheEmpoweringRealTalkPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Kisha Woods, The Empowering Real Talk Podcast, Coach Kay Wds, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Living in our Purpose with motivational speaker Richard Blank. The Empowering Real Talk Podcast by Coach Kay Wds.
https://youtu.be/46Gz8CJHhL4?si=eLSLFPHTSNIIYLSg
The Empowering Real Talk Podcast by Coach Kay Wds. Living in our Purpose with motivational speaker Richard Blank.
Positive shifting, risk taking and an amazing story of Elevating awaits you in this episode. The Empowering Real Talk Podcast dives into honest, uncut conversations on personal growth and development, mindset transformation and more to empower a better life for ourselves. If you are looking for motivational, expert insight in understanding your life's purpose, then this podcast is for you!
This conversation was so uplifting! Conversing with Motivational Speaker and outsourcing industry leader Richard Blank. Richard is the Chief Executive Officer for Costa Rica's Call Center since 2008. His proven successful bilingual training to over 10,000 Ticos has deemed amazing success successfully in leading some of the finest telemarketers in the country under Richard's direction and supervision.
https://youtu.be/46Gz8CJHhL4?si=eLSLFPHTSNIIYLSg
Kisha, aka Coach Kay Wds, launched her podcast to discuss uncut and sometimes uncomfortable conversations aimed at bringing awareness, resource and solution to negative, limiting behaviors holding back any type of positive growth, individually and as a whole.
Conversations can consist of but not limited to: negative behaviors and thoughts, generational curses, breaking free from self limited beliefs, family toxicity, and other limiting behaviors.
Kisha and her guests are focused on offering solution based feedback to aid in helping break free from negative setbacks and inspire, motivate and empower our best life. These conversations are necessary!
Want connect with Coach Kay Wds and email directly about potential partnerships?
Kisha is the visionary behind Upgraded MindsetZ, LLC. As an Award-Winning Coach, she focuses on Mindset transformative and start up entrepreneurship for women. Kisha is a motivational speaker, Amazon best-selling author, 2X podcast host, community advocate, and serial entrepreneur.
Life has tons of twists and curves each and every day. You have the power to have the life you seek. Are you ready to become accountable with your past so you can elevate your future? This podcast is the necessary conversations that need to be had about restricted beliefs, toxic influence and how we can start the transformation to live positive, clarity filled lives. Lets dig in!
Kisha Woods - Founder, Upgraded MindsetZ, LLC.
Upgraded MindsetZ mission is to help others dismantle self limiting barriers and instill effective mind-reconditioning policies to effectively amplify their personal and professional lives.
Kisha faced silent battles with her mental well-being throughout the years. In March 2020, she hit a critical low mentally, exhausted by the negative thoughts and turmoil in her mind and this pivotal moment marked the beginning of a transformative journey, which she chronicles in her Amazon Best Selling book, ‘From Havoc to Healing: 30 Days of Reconditioning’.
Kisha founded Upgraded MindsetZ in June 2020 and evolved it into a supportive platform of administrative support, coaching, mentorship, media services, and other inspirational initiatives focused on personal and entrepreneurial growth for women.
After being let go from her corporate job in November 2020, Kisha transitioned into full-time entrepreneurship and hasn’t looked back! She is also the co-owner of UPM Suites in Peoria, IL. UPM is a local resource hub that provides community outreach, beauty-enhancing services, and retail shopping space to other small businesses who offer a diverse range of products and services. Kisha’s areas of expertise include mindset reconditioning, transformative growth, self-prioritization, mental health, societal stigmas, start-up entrepreneurship, supportive mentorship, and more.
She is available for:
Podcasts
Motivational Speaking
Women’s Events
Panel Discussions
Collaborative Efforts
Community Events
We have been helping people who may be stuck in limbo and uncertain about life’s path, make the reconditioning shift into becoming confident, purposeful, and dedicated in amplifying their life’s mission since 2020. Our transformational tools help with:
Replacing outdated beliefs systems and values.
Aligning actions with our authentic selves.
Being supportive of others but NOT at the expense of themselves.
Realigning self-sabotaging habits into self confident growth moves.
Shaking off the procrastinating thoughts.
Becoming self-sufficient, disciplined, and actionable.
Step into their “Unapologetic Empowered Boss’ Era.
Upgraded MindsetZ LLC BBB Business Review IAPLC badge Highly Recommended by Locals On Alignable
National Association of Women Business Owners - Central Il
Kisha Woods - Entrepreneurial Growth
When it comes to the entrepreneur journey, we tailor our resources to your unique brand. Whether you’re a startup or scaling up, we’re here to strategize with you and help you grow! Our supportive platform is here to assist you with:
Purpose and Self-discovery.
Administrative business startup.
Actionable short and long-term strategies.
Time management and productivity.
Elevating your strengths.
Minimizing your weaknesses.
Empowering the entire ecosystem of your brand.
Grab the FREE Guide: The Secret to Develop An Entrepreneurial Mindset!
We can help/provide you with:
LLC/EIN Startup
Google/Social Media Page Management
Accountability Check-ins
Resource Guides
Social Media Tools
Strategic Management
Other tailor-made resources
Our branding services include:
Business Cards Design
Promotional Post Cards Design
Banners / Backdrops
Product labels
Posters
Content Graphics
Upgraded MindsetZ’s ultimate goal is to empower you, as YOU are the heart and soul of your brand. It’s not just about marketing or sales—it’s about the ENTIRE ecosystem as a business owner. Our focus isn’t quick fixes; it’s long-term impact. Our commitment to you is to be a motivational impact so you are confident in knowing you have the utmost support to effectively enable your entrepreneurial success!
Gratitude.
Resilience.
Optimistic.
Wellness.
Thriving.
Happiness.
OVER EVERYTHING!
Upgraded MindsetZ Meetups provide a nurturing environment where women unite, uplift, and inspire one another.
Our mission is to foster a network of like-minded women who share in building a supportive community, networking, and being an inspiring safe space to find motivation to grow personally and professionally. Meetups are held on Sundays. During our virtual community meetup, we will discuss a variety of G.R.O.W.T.H.-filled conversations as well as offer motivating resources to encourage positive growth on your journey.
Kisha Woods is the host of Empowering Real Talk and a life and business coach that focuses on mindset transformation and start-up entrepreneurship.
Learn more about her mission at: https://upgradedmindsetz.life/about-kisha/
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KishaWoods #CoachKayWds #TheEmpoweringRealTalkPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Kisha Woods, The Empowering Real Talk Podcast, Coach Kay Wds, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Living in our Purpose with motivational speaker Richard Blank. The Empowering Real Talk Podcast by Coach Kay Wds.
https://youtu.be/46Gz8CJHhL4?si=eLSLFPHTSNIIYLSg
The Orchid Black Dirt Podcast by Jim Barnish, Jr. A Pass to pitch using a positive escalation with Richard Blank
A new kind of Business Podcast built to Grow Smart & Maximize Business Value. Have you ever wondered why other podcasts ask the same questions over and over again, expecting the same answers? And have you ever wondered why you only ever hear the same answers...? Not on THIS show!
The Dirt is about getting real with businesses about the true state of their companies and going clear down to the dirt in solving their core needs as a business. Dive deep with your host Jim Barnish as we uncover The Dirt with some of the world's leading brands.
Episode 17: Bootstrapping his way from just a desk and a single account to a large successful call center in Costa Rica, Founder and CEO Richard Blank joins Jim Barnish on this episode to share his insight on effective communication strategies, investing in his teams, and the power of positive escalation.
With a track record for successful sales and training programs, Richard walks us through his key communication strategies that are beneficial not just for landing a sale, but also for every relationship in life. They discuss soft skill training instead of just hitting the sales goals; his “buffer boomerang technique” that keeps conversations constructive; “positive escalation” that builds relationships and pipelines, and boosts morale among teams; and how to hone your listening skill with “phonetic, micro expression reading.
https://youtu.be/aofHSv9Vnxk?si=N8jwTrWOVedm9KdU
Orchid Black’s approach is centered on transformative leadership that not only envisions but actively realizes tangible returns. From the outset, we harness strategic and operational expertise to convert potential into prosperity. As we integrate into your team, our seasoned fractional executives drive impactful change focused on enhancing your business’s bottom line. Our commitment is deeply rooted in a shared success model — we only triumph when you do.
Join their conversation on reducing attrition by helping people grow, and in turn, growing the business.
3 Key Takeaways
Invest in your teams not as a means to an end, but as individuals who will pay it forward in the organization for years to come. Have faith in your people. Use effective communication techniques that will not only land a sale, but build relationships that will last. Positive escalation is the practice of building (real) relationships with everyone in the organization that you speak with. Do this right, and you will stand out from every other person calling that company.
Orchid Black’s X-factor multiplier is its people. We use our collective business intellect, insights and experience to interpret client company data and give it insight. Then, with this knowledge, our operators clear a path to alignment, healthy growth and results-driven success.
Jim Barnish, Jr
Founding Managing Partner
Over the past twenty years, I've immersed myself in the tech industry, growing companies as an entrepreneur, operator, and consultant. At the helm of Orchid Black, my team and I specialize in propelling SaaS and tech-forward companies into new realms of growth and value.
Our mission at Orchid Black is clear: to leverage our unparalleled track record to maximize growth and enterprise value. With a deep understanding of the tech landscape and a strategic approach, we navigate through the complexities of scaling businesses, ensuring our partners not only grow but thrive in competitive environments.
My expertise lies in strategically positioning tech companies for success, from crafting and implementing innovative go-to-market strategies to managing the intricacies of mergers & acquisitions and fine-tuning operations through revenue operations. This focus is the cornerstone of my approach, guiding tech-forward companies to sustainable growth and industry leadership.
Industry & Type Expertise
Startups
VC
PE
SaaS
Mastery and Unique Skills
Design Thinking
Launches & GTM
Mergers & Acquisitions
RevOps
Startups
Strategy
Value Creation Assessment (VCA)
We start by dissecting market’s complexities to unearth authentic opportunities for growth. We meticulously evaluate your market position, customer dynamics, competitive landscape, and technological capabilities through the trained eye of an investor. This comprehensive analysis yields a clear strategy for both immediate growth and sustained expansion.
From the Outside Looking in:
A network of competing factors
We analyze all external factors that put pressure on the company, including competition, industry trends, and customer demands, and identify strategies to mitigate risk
From the Inside Looking Out:
Analysis of business maturity
Our VCA is designed to ensure functional alignment across all areas within the company, balancing effort distribution and removing bottlenecks within each function for scale
Value Creation Roadmap
Our tailored roadmap leverages data-driven strategies to prompt growth, aligning closely with your company’s unique characteristics.
Align Products with Market Value
Identify Revenue Opportunities
Optimize Operating Model
Create a Strategy for Scale
Goal
Enhance value and recognized worth of offering(s).
Product roadmap and architecture
Delivery model
Customer experience framework
Pricing & packaging
Service model innovation
Ideal customer
Accelerate
Growth Plan Acceleration
Our fractional executives become key drivers of growth. Eschewing the conventional consultancy model, which typically ends with mere recommendations, we bring a proactive, ‘hands-on’ mindset. By serving as fractional leaders, we deliver executive expertise without the need for a full-time role, propelling your business towards its desired trajectory.
We bring a broad spectrum of expertise, united by stringent standards. Our core values include:
Agility
Proactive, decisive, strategically adaptable, and cost-aware.
Expertise
Deeply informed, experienced, impartial, and meticulous.
Harmony
Attentive listening, guiding development, and market testing to validate outcomes.
Go-To-Market
Strategy
Proven process, accelerated outcomes. Our process informs and accelerate yours go-to-market strategy, executing on insights during our initial assessment to make your product, brand, and go-to-market vision a reality. We uncover new opportunities for your technology, process, and people, then create a roadmap and package to bring your solution to its optimal market.
Product
We pinpoint opportunities to enhance your product with value-adding features and services, explore adjacent markets for expansion, strategize for intellectual property monetization, and craft pricing and packaging strategies designed to boost revenue and attract new customers.
Deliverables
Roadmap
Technology architecture
Scalable solutions
Packaging & pricing
Brand
We position your company for category leadership with a brand strategy and messaging that reflects your unique value. We help your brand shine, transforming your identity to gain credibility, build momentum, and position for a transaction.
Deliverables
Brand foundations
Positioning and messaging
Product portfolio architecture
Brand design system
Go-To Market
We swiftly tailor your offering to ideal targets, crafting a robust revenue strategy that enhances customer engagement through refined sales processes, impactful collateral, strategic partnerships, and targeted marketing. Our primary aim is to perfect the customer experience at every interaction.
Deliverables
Channels
Quality of pipeline
Sales strategy & CRM
Communications strategy
Harvest
Securing Peak Value with Managed Risk
Finally, in the harvest phase, we deploy our M&A experts and investor acumen to optimize your company’s market position for peak portfolio performance. Businesses refined through our process will emerge well-equipped for growth, featuring a scalable operating model, a solid pipeline, low-risk profile, and maximized enterprise value, all underpinned by robust technology and a unique brand identity.
High Impact Capabilities for Harvesting Value
Exit Readiness
Value gap analysis
Business plan consolidation
Buyer research
Marketing asset preparation
Network access
Investment Due Diligence
M&A strategy
Industry / market research
Company analysis
Risk assessment
Growth plan
Post Transaction Support
Growth strategy
Technology integration
Business optimization
Organizational transformation
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheOrchidBlack #DirtPodcast #Jim Barnish #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Orchid Black, Dirt Podcast, Jim Barnish, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
A Pass to pitch using a positive escalation with Richard Blank. The Orchid Black Dirt Podcast by Jim Barnish, Jr.
https://youtu.be/aofHSv9Vnxk
The Orchid Black Dirt Podcast by Jim Barnish, Jr. A Pass to pitch using a positive escalation with Richard Blank
A new kind of Business Podcast built to Grow Smart & Maximize Business Value. Have you ever wondered why other podcasts ask the same questions over and over again, expecting the same answers? And have you ever wondered why you only ever hear the same answers...? Not on THIS show!
The Dirt is about getting real with businesses about the true state of their companies and going clear down to the dirt in solving their core needs as a business. Dive deep with your host Jim Barnish as we uncover The Dirt with some of the world's leading brands.
Episode 17: Bootstrapping his way from just a desk and a single account to a large successful call center in Costa Rica, Founder and CEO Richard Blank joins Jim Barnish on this episode to share his insight on effective communication strategies, investing in his teams, and the power of positive escalation.
With a track record for successful sales and training programs, Richard walks us through his key communication strategies that are beneficial not just for landing a sale, but also for every relationship in life. They discuss soft skill training instead of just hitting the sales goals; his “buffer boomerang technique” that keeps conversations constructive; “positive escalation” that builds relationships and pipelines, and boosts morale among teams; and how to hone your listening skill with “phonetic, micro expression reading.
https://youtu.be/aofHSv9Vnxk?si=N8jwTrWOVedm9KdU
Orchid Black’s approach is centered on transformative leadership that not only envisions but actively realizes tangible returns. From the outset, we harness strategic and operational expertise to convert potential into prosperity. As we integrate into your team, our seasoned fractional executives drive impactful change focused on enhancing your business’s bottom line. Our commitment is deeply rooted in a shared success model — we only triumph when you do.
Join their conversation on reducing attrition by helping people grow, and in turn, growing the business.
3 Key Takeaways
Invest in your teams not as a means to an end, but as individuals who will pay it forward in the organization for years to come. Have faith in your people. Use effective communication techniques that will not only land a sale, but build relationships that will last. Positive escalation is the practice of building (real) relationships with everyone in the organization that you speak with. Do this right, and you will stand out from every other person calling that company.
Orchid Black’s X-factor multiplier is its people. We use our collective business intellect, insights and experience to interpret client company data and give it insight. Then, with this knowledge, our operators clear a path to alignment, healthy growth and results-driven success.
Jim Barnish, Jr
Founding Managing Partner
Over the past twenty years, I've immersed myself in the tech industry, growing companies as an entrepreneur, operator, and consultant. At the helm of Orchid Black, my team and I specialize in propelling SaaS and tech-forward companies into new realms of growth and value.
Our mission at Orchid Black is clear: to leverage our unparalleled track record to maximize growth and enterprise value. With a deep understanding of the tech landscape and a strategic approach, we navigate through the complexities of scaling businesses, ensuring our partners not only grow but thrive in competitive environments.
My expertise lies in strategically positioning tech companies for success, from crafting and implementing innovative go-to-market strategies to managing the intricacies of mergers & acquisitions and fine-tuning operations through revenue operations. This focus is the cornerstone of my approach, guiding tech-forward companies to sustainable growth and industry leadership.
Industry & Type Expertise
Startups
VC
PE
SaaS
Mastery and Unique Skills
Design Thinking
Launches & GTM
Mergers & Acquisitions
RevOps
Startups
Strategy
Value Creation Assessment (VCA)
We start by dissecting market’s complexities to unearth authentic opportunities for growth. We meticulously evaluate your market position, customer dynamics, competitive landscape, and technological capabilities through the trained eye of an investor. This comprehensive analysis yields a clear strategy for both immediate growth and sustained expansion.
From the Outside Looking in:
A network of competing factors
We analyze all external factors that put pressure on the company, including competition, industry trends, and customer demands, and identify strategies to mitigate risk
From the Inside Looking Out:
Analysis of business maturity
Our VCA is designed to ensure functional alignment across all areas within the company, balancing effort distribution and removing bottlenecks within each function for scale
Value Creation Roadmap
Our tailored roadmap leverages data-driven strategies to prompt growth, aligning closely with your company’s unique characteristics.
Align Products with Market Value
Identify Revenue Opportunities
Optimize Operating Model
Create a Strategy for Scale
Goal
Enhance value and recognized worth of offering(s).
Product roadmap and architecture
Delivery model
Customer experience framework
Pricing & packaging
Service model innovation
Ideal customer
Accelerate
Growth Plan Acceleration
Our fractional executives become key drivers of growth. Eschewing the conventional consultancy model, which typically ends with mere recommendations, we bring a proactive, ‘hands-on’ mindset. By serving as fractional leaders, we deliver executive expertise without the need for a full-time role, propelling your business towards its desired trajectory.
We bring a broad spectrum of expertise, united by stringent standards. Our core values include:
Agility
Proactive, decisive, strategically adaptable, and cost-aware.
Expertise
Deeply informed, experienced, impartial, and meticulous.
Harmony
Attentive listening, guiding development, and market testing to validate outcomes.
Go-To-Market
Strategy
Proven process, accelerated outcomes. Our process informs and accelerate yours go-to-market strategy, executing on insights during our initial assessment to make your product, brand, and go-to-market vision a reality. We uncover new opportunities for your technology, process, and people, then create a roadmap and package to bring your solution to its optimal market.
Product
We pinpoint opportunities to enhance your product with value-adding features and services, explore adjacent markets for expansion, strategize for intellectual property monetization, and craft pricing and packaging strategies designed to boost revenue and attract new customers.
Deliverables
Roadmap
Technology architecture
Scalable solutions
Packaging & pricing
Brand
We position your company for category leadership with a brand strategy and messaging that reflects your unique value. We help your brand shine, transforming your identity to gain credibility, build momentum, and position for a transaction.
Deliverables
Brand foundations
Positioning and messaging
Product portfolio architecture
Brand design system
Go-To Market
We swiftly tailor your offering to ideal targets, crafting a robust revenue strategy that enhances customer engagement through refined sales processes, impactful collateral, strategic partnerships, and targeted marketing. Our primary aim is to perfect the customer experience at every interaction.
Deliverables
Channels
Quality of pipeline
Sales strategy & CRM
Communications strategy
Harvest
Securing Peak Value with Managed Risk
Finally, in the harvest phase, we deploy our M&A experts and investor acumen to optimize your company’s market position for peak portfolio performance. Businesses refined through our process will emerge well-equipped for growth, featuring a scalable operating model, a solid pipeline, low-risk profile, and maximized enterprise value, all underpinned by robust technology and a unique brand identity.
High Impact Capabilities for Harvesting Value
Exit Readiness
Value gap analysis
Business plan consolidation
Buyer research
Marketing asset preparation
Network access
Investment Due Diligence
M&A strategy
Industry / market research
Company analysis
Risk assessment
Growth plan
Post Transaction Support
Growth strategy
Technology integration
Business optimization
Organizational transformation
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheOrchidBlack #DirtPodcast #Jim Barnish #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The Orchid Black, Dirt Podcast, Jim Barnish, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
A Pass to pitch using a positive escalation with Richard Blank. The Orchid Black Dirt Podcast by Jim Barnish, Jr.
https://youtu.be/aofHSv9Vnxk
The Dead Pixels Society podcast. Mastering Customer Service Excellence with Richard Blank
This podcast is for a business-to-business audience of entrepreneurs and companies in the photo/imaging retail, online, wholesale, mobile, and camera hardware/accessory industries.
Embark with us on a journey to the heart of entrepreneurship as Richard Blank shares the vibrant tale of his rise to business success in Costa Rica. From his early days as a Spanish major, Blank's path diverged from family expectations, leading him to the lush tropics where he cultivated a top-tier bilingual call center. His story is one of embracing individuality, with a healthy dose of risk-taking, as he lays bare the trials and triumphs of building a business anchored in empathy and the genuine acknowledgment of his team's dedication.
https://youtu.be/TIUS4cl829g
In our dialogue, Blank unveils the crucial role of interpersonal relationships in business development and the art of fostering a customer service ethos that prizes personalized interactions over rote transactions. His approach to leadership—judging performance over a season and embedding 30-second checkpoints in conversations—reveals a philosophy that sees beyond the numbers to the people and passion that drives enduring success.
MAY 02, 2024 RICHARD BLANK SEASON 5 EPISODE 164. Blank discusses his philosophy of workplace dynamics, emphasizing the symbiosis of discipline and understanding in nurturing a growth-centric environment. He underscores the enduring value of human engagement in an age where automation often overshadows the personal touch.
The Dead Pixels Society podcast
Published By Gary Pageau
News, information and interviews about the photo/imaging business. This is a weekly audio podcast hosted by Gary Pageau, editor of the Dead Pixels Society news site and community.
Gary Pageau is principal of InfoCircle LLC, continuing his marketing communications career. InfoCircle LLC is a marketing and communications consulting firm, specializing in business-to-business markets. For nearly 25 years, he was with PMA International, serving most recently as Publisher, Content Development and Strategic Initiatives. His primary responsibilities included overseeing the Association’s editorial department, marketing research unit, education and corporate relations department.
Gary Pageau: As the editor-in-chief of Dead Pixels Society, the leading photo/imaging industry newsletter and website, I combine my passion for photography and storytelling with my expertise in market research, media relations, and publishing. For over six years, I have been creating and editing engaging and informative content that reaches thousands of readers and subscribers across various platforms, including digital and social media.
Gary Pageau is also the owner of InfoCircle LLC, a content marketing company that provides services for small businesses, such as social media marketing, corporate communications, industry research, and email marketing. He has helped several clients achieve their business goals by developing and implementing effective marketing strategies, such as launching new products, entering new market segments, and increasing sales and growth. Additionally, he is an adjunct professor at Jackson College, where he teaches entrepreneurship 101 to inmates in Michigan correctional facilities, sharing his knowledge and experience in starting and running a business
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GaryPageau #deadpixelssociety #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Gary Pageau, dead pixels society, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Mastering Customer Service Excellence with Richard Blank. The Dead Pixels Society podcast by Gary Pageau.
https://youtu.be/TIUS4cl829g
The Dead Pixels Society podcast. Mastering Customer Service Excellence with Richard Blank
This podcast is for a business-to-business audience of entrepreneurs and companies in the photo/imaging retail, online, wholesale, mobile, and camera hardware/accessory industries.
Embark with us on a journey to the heart of entrepreneurship as Richard Blank shares the vibrant tale of his rise to business success in Costa Rica. From his early days as a Spanish major, Blank's path diverged from family expectations, leading him to the lush tropics where he cultivated a top-tier bilingual call center. His story is one of embracing individuality, with a healthy dose of risk-taking, as he lays bare the trials and triumphs of building a business anchored in empathy and the genuine acknowledgment of his team's dedication.
https://youtu.be/TIUS4cl829g
In our dialogue, Blank unveils the crucial role of interpersonal relationships in business development and the art of fostering a customer service ethos that prizes personalized interactions over rote transactions. His approach to leadership—judging performance over a season and embedding 30-second checkpoints in conversations—reveals a philosophy that sees beyond the numbers to the people and passion that drives enduring success.
MAY 02, 2024 RICHARD BLANK SEASON 5 EPISODE 164. Blank discusses his philosophy of workplace dynamics, emphasizing the symbiosis of discipline and understanding in nurturing a growth-centric environment. He underscores the enduring value of human engagement in an age where automation often overshadows the personal touch.
The Dead Pixels Society podcast
Published By Gary Pageau
News, information and interviews about the photo/imaging business. This is a weekly audio podcast hosted by Gary Pageau, editor of the Dead Pixels Society news site and community.
Gary Pageau is principal of InfoCircle LLC, continuing his marketing communications career. InfoCircle LLC is a marketing and communications consulting firm, specializing in business-to-business markets. For nearly 25 years, he was with PMA International, serving most recently as Publisher, Content Development and Strategic Initiatives. His primary responsibilities included overseeing the Association’s editorial department, marketing research unit, education and corporate relations department.
Gary Pageau: As the editor-in-chief of Dead Pixels Society, the leading photo/imaging industry newsletter and website, I combine my passion for photography and storytelling with my expertise in market research, media relations, and publishing. For over six years, I have been creating and editing engaging and informative content that reaches thousands of readers and subscribers across various platforms, including digital and social media.
Gary Pageau is also the owner of InfoCircle LLC, a content marketing company that provides services for small businesses, such as social media marketing, corporate communications, industry research, and email marketing. He has helped several clients achieve their business goals by developing and implementing effective marketing strategies, such as launching new products, entering new market segments, and increasing sales and growth. Additionally, he is an adjunct professor at Jackson College, where he teaches entrepreneurship 101 to inmates in Michigan correctional facilities, sharing his knowledge and experience in starting and running a business
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GaryPageau #deadpixelssociety #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Gary Pageau, dead pixels society, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Mastering Customer Service Excellence with Richard Blank. The Dead Pixels Society podcast by Gary Pageau.
https://youtu.be/TIUS4cl829g
The Dead Pixels Society podcast. Mastering Customer Service Excellence with Richard Blank
This podcast is for a business-to-business audience of entrepreneurs and companies in the photo/imaging retail, online, wholesale, mobile, and camera hardware/accessory industries.
Embark with us on a journey to the heart of entrepreneurship as Richard Blank shares the vibrant tale of his rise to business success in Costa Rica. From his early days as a Spanish major, Blank's path diverged from family expectations, leading him to the lush tropics where he cultivated a top-tier bilingual call center. His story is one of embracing individuality, with a healthy dose of risk-taking, as he lays bare the trials and triumphs of building a business anchored in empathy and the genuine acknowledgment of his team's dedication.
https://youtu.be/TIUS4cl829g
In our dialogue, Blank unveils the crucial role of interpersonal relationships in business development and the art of fostering a customer service ethos that prizes personalized interactions over rote transactions. His approach to leadership—judging performance over a season and embedding 30-second checkpoints in conversations—reveals a philosophy that sees beyond the numbers to the people and passion that drives enduring success.
MAY 02, 2024 RICHARD BLANK SEASON 5 EPISODE 164. Blank discusses his philosophy of workplace dynamics, emphasizing the symbiosis of discipline and understanding in nurturing a growth-centric environment. He underscores the enduring value of human engagement in an age where automation often overshadows the personal touch.
The Dead Pixels Society podcast
Published By Gary Pageau
News, information and interviews about the photo/imaging business. This is a weekly audio podcast hosted by Gary Pageau, editor of the Dead Pixels Society news site and community.
Gary Pageau is principal of InfoCircle LLC, continuing his marketing communications career. InfoCircle LLC is a marketing and communications consulting firm, specializing in business-to-business markets. For nearly 25 years, he was with PMA International, serving most recently as Publisher, Content Development and Strategic Initiatives. His primary responsibilities included overseeing the Association’s editorial department, marketing research unit, education and corporate relations department.
Gary Pageau: As the editor-in-chief of Dead Pixels Society, the leading photo/imaging industry newsletter and website, I combine my passion for photography and storytelling with my expertise in market research, media relations, and publishing. For over six years, I have been creating and editing engaging and informative content that reaches thousands of readers and subscribers across various platforms, including digital and social media.
Gary Pageau is also the owner of InfoCircle LLC, a content marketing company that provides services for small businesses, such as social media marketing, corporate communications, industry research, and email marketing. He has helped several clients achieve their business goals by developing and implementing effective marketing strategies, such as launching new products, entering new market segments, and increasing sales and growth. Additionally, he is an adjunct professor at Jackson College, where he teaches entrepreneurship 101 to inmates in Michigan correctional facilities, sharing his knowledge and experience in starting and running a business
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#GaryPageau #deadpixelssociety #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Gary Pageau, dead pixels society, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Mastering Customer Service Excellence with Richard Blank. The Dead Pixels Society podcast by Gary Pageau.
https://youtu.be/TIUS4cl829g
The Business Of Meetings Podcast hosted by Eric Rozenberg.How to Leverage Call Centers with Richard Blank
The #1 podcast for business owners in the meetings and events industry,
The Business Of Meetings Podcast. If you are an independent business owner in the meeting and event space, this podcast is for you! Your host, Eric Rozenberg has created this show to bring you strategies, tips, and tactics to help your business grow. With more than 20 years in the event industry and planning events for Fortune 100 companies, Eric is prepared to let you in on the insider tactics so you can be successful too!
Richard has had an amazing journey! In this episode 116, he talks about call centers, sales, people retention, life, and entrepreneurship. He explains how to leverage call centers to connect better with your customers and grow your business.
https://youtu.be/DmEuOj1nuRQ?si=j1ozp_byHoT2tAf7
Dedicated to offering content to business owners in the Meetings & Events Industry, Event Business Formula features original interviews from The Business of Meetings Podcast and other videos of interest.
Richard’s journey
After graduating in 1991 from Abington High School in North East Philadelphia, Richard went to the University of Arizona. He majored in Spanish and Communication and focused on public speaking, non-verbal communication, and micro-expression reading. When he was 27 years old, a friend who had a call center invited him to go there to teach English, and he ended up working there for four years.
Starting a call center
In 2008, Richard decided to start a call center with his wife. They began with one seat and fifty hours. Today, fourteen years later, they are 150 strong. They are very selective and reject more accounts than they accept because Richard wants to ensure that he can fulfill his clients’ needs with the accounts that come in, and the agent will be comfortable enough to do the work.
The agents’ experience
Richard respects Costa Rican customs, culture, and native tongue. He also respects the bilingualism of his agents. He can mold brand-new agents, and with older agents, he sometimes has to get rid of bad habits. By properly preparing his agents, he feels he can put them all on a level playing field.
The culture
Sometimes, telemarketers and call center agents feel like numbers or robots, and they feel expendable. So before putting them on the phone, Richard gets to know their names and who they are. He also trains them to give them a base foundation to grow.
Quality calls
Richard likes his agents to focus on doing quality calls. About 30% of all calls come about through referrals. Much of their business happens because they do an excellent job on the first call. By working smarter rather than harder, they earn those referrals.
Growing a business by working with call centers
Growing a business has a lot to do with workforce management. Small business owners in the meetings and events industry can grow their businesses using omnichannel support and emails. By making phone calls, they also get the chance to do up-sales, get referrals, and answer questions.
Put more effort into your communication
Putting more effort into your communication, and making it warmer and more inviting, will separate you from others. If you make outbound calls, send an email, or leave a voicemail, take the time to look at the website or the CEO or business leaders’ LinkedIn profiles to get a sense of the tone or the company culture.
Answering calls
Have your best people answer calls. If there is an overflow, it is worth paying a little extra to work with a blended call center answering service so that you never have to miss that special call!
Cold calls
Doing cold calls represents half of their business. Their forte is appointment setting and lead generation, and they sometimes do surveys.
Outbound calls
Richard believes he has cracked a code for making outbound calls! The best approach for a phone call is to use anonymity (apart from mentioning the name of the company you represent) in the first three to five seconds of the call.
The Buffer Boomerang technique
If someone gives you a negative one, negative two, or a negative three-tone, reduce that tone and make it positive to reset the conversation. Then, show active listening by repeating the question. Land it back at them with a plus-two boomerang response.
Positive escalation
When your call gets transferred, it is the perfect time to give a positive verbal escalation (complimenting someone who works for you) to gain momentum and move forward.
Concluding a call
Calls consist of an introduction, a body, and a conclusion. To conclude, ask if there are any final questions, and then finish up with a military alphabet to double-check the email address of the person to whom you are talking.
Follow up
Follow up with a thank-you email that includes the name of the person who assisted you by transferring your call.
Motivation
Richard’s agents are properly prepared and well-rehearsed. He motivates his team by giving them prizes for meeting their goals. Working with good faith and good intentions also helps them weather the storms.
Reading micro-expressions on the phone
The purest form of communication is phonetics because congruence is where audio matches the visual. Phonetics can be broken down into four different sections:
Tone
Rate
Pitch
Duration
Your tone is the one consistent variable you have when you read micro-expressions. Keep it confident and empathetic.
Mirror imaging
Focus on the speed and pitch of the person you are talking to. Read them initially to see if they are going faster, slower, louder, or softer. After about five minutes, you will notice if there is a spike or dip in their speech. Tone, rate, and pitch can be manipulated. Your ultimate tell-sign is your subconscious answering speed. Then it will be the ideal time for you to ask a tie-down, a pin-down, or a clarification question.
Repetition
Richard suggests that you repeat something from time to time to make sure that the person you are talking to is following along with you. It will also give them time to digest what you have been talking about.
An exit interview
Better phone calls sometimes include an exit interview. You could get five reasons why someone chose your competition or get a suggestion to enhance your services.
OUR APPROACH
To build a successful event business, you must be an artist who can play several instruments and smile at the camera all at the same time.
The Event Business Formula™ is designed to help you clearly address 3 major success arenas:
PEOPLE
If you’re “alone at the top” putting out fires and saving the day, then it’s time to share your leadership challenges with experts and peers. The Event Business Formula will help you and your organization solve problems by ’brainstorming with other professionals who face the same challenges and collaborating one to one with top innovators and experts.
STRATEGY
You’re stellar at putting out fires and creating on the spot solutions. It’s part of your DNA, the very thing clients and colleagues have always praised you for doing, but it’s exhausting and not enough for you anymore! It’s time to stop the insanity and develop new strategies and processes that will move you and your organization to a more fulfilling and profitable position.
TECHNOLOGY
Ever wish you had more time to think, learn and grow? Do you spend countless hours doing business – not building business? Have you’ve heard about the powerful methodologies like Blue Ocean Strategy or Business Model Canvas? We’ll bring you up to speed on these and more, helping you transform your approach, making life easier and more rewarding for you, your clients and your team.
OUR PROGRAMS
Discover how we can help you grow your meetings and events business
Through a combination of online training programs, private coaching, and in-person masterminds, we help entrepreneurs in the meetings and events industry grow and scale their business.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Event Business Formula #TheBusinessOfMeetingsPodcast #EricRozenberg #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Event Business Formula, The Business Of Meetings Podcast, Eric Rozenberg Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Event Business Formula presents: The Business Of Meetings Podcast hosted by Eric Rozenberg. How to Leverage Call Centers with Richard Blank
https://youtu.be/DmEuOj1nuRQ?si=j1ozp_byHoT2tAf7
The business brain podcast by ST Rappaport of LifePix University. A Fun-tastic Workplace Culture with Richard Blank.
ST Rappaport - LifePix University
If you’re an ADHD entrepreneur who wants to optimize your brain to grow your business with more ease, you’re in the right place. Here we discuss how to optimize ADHD by working on the core of the issue instead of putting on a band-aid. You're brain will learn how to understand time, be organized, get things done efficiently, and more, all while getting the incredible benefits of ADHD!
Who says work has to be boring? Richard Blank shares with us how he built his cool business and building relationships at the same time. A Workplace Culture via play: Building a Thriving Business Environment.
Get ready for some real change as with each episode we’ll discuss a real-life challenge, why you might be struggling with it, and give you practical strategies so all areas of your life will improve.
https://youtu.be/95glWY7Fdic
Hey! I'm ST Rappaport
I help ADHD entrepreneurs optimize their brain to grow their business with ease.
The reason you are struggling with ADHD is because some of your thinking skills are weak.
You see, thinking is not one big thing.
Thinking is made up of 28 thinking skills called cognitive functions.
Naturally, we all have stronger and weaker cognitive functions. These weak cognitive functions can get in our way of doing what we want to do.
But it doesn't have to stay that way!
By improving the thinking skills behind the challenging tasks, it all becomes a lot easier.
Yes, even focusing, time management and impulsivity!
Subscribe to the channel to learn how to optimize your brain and run your business with more ease.
Helping ADHD entrepreneurs optimize their brain to grow their business with more ease. | Brain Engineer
Are you frustrated because your procrastination has led to a loss of business and opportunities?
Imagine being an ambitious entrepreneur who has found a way to handle clients, business operations AND marketing with ease.
You actually experience the freedom you started the business for. More time for family and friends. More time to do what you love.
Not because you're playing it small.
But because everything is in place.
Podcast episodes for the next 3 months are recorded.
Marketing emails for the next month are written.
And short-form social media videos? Those were done ages ago!
You connect with your clients in a way that others haven’t been able to. You understand them in deeper ways and serve them in the best way possible. Your clients get such high results that referrals are always coming in.
And when those new clients come in? The onboarding process is smooth and meaningful. You focus on building the relationship right away because you don’t have to get bogged down with administrative tasks.
Although you know problems will arise (‘cuz that’s part of life!), you never have to worry about them. You know you're equipped to deal with any challenging situation and will figure out a creative solution quickly.
You have a team of employees who are well-trained and motivated to help run and expand the business. You developed a positive and productive work culture, where the employees get the work done on time, feel valued for who they are, and are willing to do anything for the company.
You don't break a sweat.
While everyone else panics, you stay calm.
You're the walking embodiment of personal excellence and high performance…
And because of that, you're in a goal-smashing cycle of achievement without limitations.
In fact…
You're so effective… so outrageously on top of your game…
Those around you just want to know, “HOW DO YOU DO IT?!”
Doesn’t this sound like bliss?
Well, what if I told you that…
This didn't have to be a dream. This could be you in real life.
The only difference between you and the dream is training your brain for peak performance…
Wondering how your brain is currently working?
Take the Thinking Skills Assessment to find out: www.lifepixuniversity.com/cf
Are you an entrepreneur with ADHD (or ADHD tendencies) who feels frustrated, stressed or overwhelmed?
Take this FREE Thinking Skills Assessment to see what the real cause is.
While many people suggest enhancing productivity, exploring new software, or attending motivational events, scientific research indicates that the root issue lies in specific gaps within your thinking skills that demand your attention.
The first crucial step involves identifying how strong each of your 28 thinking skills are, determining which ones you can leverage effectively, and which ones require improvement.
I'm ST Rappaport,
a brain engineer
and in 5th grade I still couldn't read properly.
After endless hours of tutors that left nothing but high bills, it was time to take another approach.
Let’s rewire the brain and solve the real problem.
Usually, when a person has a problem, they solve what they see at the surface. Let’s say, for example, you never make the deadlines you set for yourself and it’s getting really frustrating, so you decided from now on you’ll finish all your tasks 24 hours early. It might work for a week or two but pretty quickly you’ll be late again. Why? This is because there is a reason WHY you are constantly being late. You’re not trying to but there’s another problem. Maybe it’s because you never know how to start or maybe it’s because once you get distracted it’s extremely difficult to refocus or maybe doing research just messes with your brain and you can’t seem to do it.
When you solve the real core problem (and there might be a few!) then everything else will fall into place. You’ll not only be making your deadlines at work, you’ll also be making deadlines with your personal goals. How awesome is that?
The way your brain is wired, and thinks is incredibly important.
You see, there are 28 cognitive functions, 28 parts to thinking. When one or more of these cognitive functions are weak it affects many areas of your life.
Do you ever get overwhelmed when you begin a new project? Not sure where to start? It may be because your cognitive function called “Focusing & Perceiving” is weak. It doesn’t mean you're bad. It doesn’t mean you’re incapable. It just means you’ve got a weak thinking skill and it can be fixed!
Or maybe you decide to plan your day every morning but for some reason it’s not working out and you’re feeling really frustrated because you're putting in so much work.
You’re trying really hard to implement a specific method to help more things done but your brain is just not able to do it.
What's really happening here is you’ve got a cognitive deficiency. It doesn’t mean you're doomed, we all have them, but if we don’t fix the core problem, you’ll continue with the same struggles, day in and day out.
The cool part is that as you improve your cognitive functions, all areas of your life begin to improve. I mean when do we not need to “Focus and Perceive” or use “2+ pieces of information”?
By rewiring my brain and improving my 28 thinking skills, not only did my reading improve, but so did all other areas of my life. I did better in school, I made more friends and my favorite, my confidence went through the roof,
But it didn't stop there-
At 17 I started getting training in the Feuerstein method.
During that time, I took Tony Robbin's RPM program, which I found really interesting, but struggled to implement. Don't get me wrong, I tried. I really did. I just couldn't do it.
So, I dropped it.
A few months later I took another training in the Feuerstein method that focused on improving the cognitive function of categorizations.
Aha!
This is the reason I couldn't do Tony's program. My cognitive function of categorizations was weak and getting the way. Once I improved the cognitive function, magic happened! I was now able to implement the program with ease.
Have you ever taken a course or program & didn't get your desired result? It's possible you too got a weaker thinking skill getting in your way like I did.
But it doesn't have to stay like that.
As soon as you improve your cognitive functions, you'll see real magic your life too
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Thebusinessbrainpodcast #STRappaport #LifePixUniversity #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The business brain podcast , ST Rappaport, LifePix University, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
A Fun-tastic Workplace Culture with Richard Blank.The business brain podcast by ST Rappaport of LifePix University.
https://youtu.be/95glWY7Fdic
The Art of winning podcast with Ashton Levarek. More Than a Call: Genuine Relationships with Richard Blank
This is the Art of winning podcast. Ashton has spent the last 21 years working with our nation's most elite athletes, leaders and warriors. Ashton has met men and women that live and even die by the phrase 'failure is not an option.' Join us as we explore the mental disciplines, physical practices, and financial tools employed by the true winners of our time, as well as have fun, exploring success and what it takes to win in this thing called life.
What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family.
https://youtu.be/-XQt7QNlH7I
From valuable insights on leadership and employee motivation to the power of storytelling in business, Richard's experiences and wisdom offer a unique perspective on building a brand that's not just about numbers, but about connections. Discover how creating an environment of empathy and personal growth can unlock untapped potential in both employees and clients, making business not just profitable, but fulfilling.
Tune in for a dose of inspiration and actionable advice from a business leader who believes that success is rooted in both self-love and giving back. Episode 116 on the Art of Winning podcast.
Building a group of financially free veterans, independent leaders, husbands and fathers through superior mindset, training, and investing. From $25k to $90M in rentals The Art of Winning Podcast for more.
Focused on creating cashflow through strategic real estate investments in order to sponsor Special Operations Veterans as they return home from war.
Valkere Investment Group.
Top Real Estate Investing and Investment Properties.
Funding the fight against PTSD through strategic real estate investments.
Twenty year Special Operations veteran, Experienced Team Lead with a demonstrated history of working in Special Operations. Skilled in Management, Military Operations, Leadership, Project Management, and Team Building. Strong emergency medical professional with a BS of Sports and Health Science focused in Kinesiology and Exercise Science from American Public University System.
What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family.
From valuable insights on leadership and employee motivation to the power of storytelling in business, Richard's experiences and wisdom offer a unique perspective on building a brand that's not just about numbers, but about connections. Discover how creating an environment of empathy and personal growth can unlock untapped potential in both employees and clients, making business not just profitable, but fulfilling.
Tune in for a dose of inspiration and actionable advice from a business leader who believes that success is rooted in both self-love and giving back
[00:00 – 18:08] Preserving the Art of Communication
Richard’s success in the call center industry stemmed from his ability to leverage his second language skills for effective communication and relationship-building.
Call centers retain value through personalized interactions that AI can't replicate, maintaining the importance of human touch and emotional connection.
Successful telemarketing requires honing soft skills, such as active listening and using descriptive vocabulary to engage customers effectively over the phone.
Richard aimed to preserve the art of speech in call centers, emphasizing the significance of genuine interactions and relationships for customer satisfaction and business growth.
[18:09 - 37:48] Creating Connection
Building rapport through positive tone, empathy, and personalized interaction is essential for effective communication.
Effective cold calls involve due diligence, individualized approaches, and genuine interest in prospects.
Integrating games and camaraderie in the workplace fosters teamwork, relaxation, and engagement among employees.
Identifying deception by analyzing answering speed offers insight into genuine responses during conversations.
[37:49 – 01:09:27] Embracing Life's Complexities
The key to effective coaching and motivation lies in establishing personal connections with team members, fostering receptivity and growth.
Sharing personal stories, triumphs, and experiences is a powerful tool to build rapport and motivate both employees and clients.
Self-actualization, belief in oneself, and focusing on personal well-being are essential for sustained success and fulfillment.
Life is like a Rube Goldberg machine, requiring continuous adjustments to ensure elements harmoniously contribute to forward movement and success.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Art of winning #Ashton Levarek #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Art of winning, Ashton Levarek, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
More Than a Call: Genuine Relationships with Richard Blank. The Art of winning podcast with Ashton Levarek.
https://youtu.be/-XQt7QNlH7I
The Art of winning podcast with Ashton Levarek. More Than a Call: Genuine Relationships with Richard Blank
This is the Art of winning podcast. Ashton has spent the last 21 years working with our nation's most elite athletes, leaders and warriors. Ashton has met men and women that live and even die by the phrase 'failure is not an option.' Join us as we explore the mental disciplines, physical practices, and financial tools employed by the true winners of our time, as well as have fun, exploring success and what it takes to win in this thing called life.
What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family.
https://youtu.be/-XQt7QNlH7I
From valuable insights on leadership and employee motivation to the power of storytelling in business, Richard's experiences and wisdom offer a unique perspective on building a brand that's not just about numbers, but about connections. Discover how creating an environment of empathy and personal growth can unlock untapped potential in both employees and clients, making business not just profitable, but fulfilling.
Tune in for a dose of inspiration and actionable advice from a business leader who believes that success is rooted in both self-love and giving back. Episode 116 on the Art of Winning podcast.
Building a group of financially free veterans, independent leaders, husbands and fathers through superior mindset, training, and investing. From $25k to $90M in rentals The Art of Winning Podcast for more.
Focused on creating cashflow through strategic real estate investments in order to sponsor Special Operations Veterans as they return home from war.
Valkere Investment Group.
Top Real Estate Investing and Investment Properties.
Funding the fight against PTSD through strategic real estate investments.
Twenty year Special Operations veteran, Experienced Team Lead with a demonstrated history of working in Special Operations. Skilled in Management, Military Operations, Leadership, Project Management, and Team Building. Strong emergency medical professional with a BS of Sports and Health Science focused in Kinesiology and Exercise Science from American Public University System.
What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family.
From valuable insights on leadership and employee motivation to the power of storytelling in business, Richard's experiences and wisdom offer a unique perspective on building a brand that's not just about numbers, but about connections. Discover how creating an environment of empathy and personal growth can unlock untapped potential in both employees and clients, making business not just profitable, but fulfilling.
Tune in for a dose of inspiration and actionable advice from a business leader who believes that success is rooted in both self-love and giving back
[00:00 – 18:08] Preserving the Art of Communication
Richard’s success in the call center industry stemmed from his ability to leverage his second language skills for effective communication and relationship-building.
Call centers retain value through personalized interactions that AI can't replicate, maintaining the importance of human touch and emotional connection.
Successful telemarketing requires honing soft skills, such as active listening and using descriptive vocabulary to engage customers effectively over the phone.
Richard aimed to preserve the art of speech in call centers, emphasizing the significance of genuine interactions and relationships for customer satisfaction and business growth.
[18:09 - 37:48] Creating Connection
Building rapport through positive tone, empathy, and personalized interaction is essential for effective communication.
Effective cold calls involve due diligence, individualized approaches, and genuine interest in prospects.
Integrating games and camaraderie in the workplace fosters teamwork, relaxation, and engagement among employees.
Identifying deception by analyzing answering speed offers insight into genuine responses during conversations.
[37:49 – 01:09:27] Embracing Life's Complexities
The key to effective coaching and motivation lies in establishing personal connections with team members, fostering receptivity and growth.
Sharing personal stories, triumphs, and experiences is a powerful tool to build rapport and motivate both employees and clients.
Self-actualization, belief in oneself, and focusing on personal well-being are essential for sustained success and fulfillment.
Life is like a Rube Goldberg machine, requiring continuous adjustments to ensure elements harmoniously contribute to forward movement and success.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Art of winning #Ashton Levarek #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Art of winning, Ashton Levarek, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
More Than a Call: Genuine Relationships with Richard Blank. The Art of winning podcast with Ashton Levarek.
https://youtu.be/-XQt7QNlH7I
The Art of winning podcast with Ashton Levarek. More Than a Call: Genuine Relationships with Richard Blank
This is the Art of winning podcast. Ashton has spent the last 21 years working with our nation's most elite athletes, leaders and warriors. Ashton has met men and women that live and even die by the phrase 'failure is not an option.' Join us as we explore the mental disciplines, physical practices, and financial tools employed by the true winners of our time, as well as have fun, exploring success and what it takes to win in this thing called life.
What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family.
https://youtu.be/-XQt7QNlH7I
From valuable insights on leadership and employee motivation to the power of storytelling in business, Richard's experiences and wisdom offer a unique perspective on building a brand that's not just about numbers, but about connections. Discover how creating an environment of empathy and personal growth can unlock untapped potential in both employees and clients, making business not just profitable, but fulfilling.
Tune in for a dose of inspiration and actionable advice from a business leader who believes that success is rooted in both self-love and giving back. Episode 116 on the Art of Winning podcast.
Building a group of financially free veterans, independent leaders, husbands and fathers through superior mindset, training, and investing. From $25k to $90M in rentals The Art of Winning Podcast for more.
Focused on creating cashflow through strategic real estate investments in order to sponsor Special Operations Veterans as they return home from war.
Valkere Investment Group.
Top Real Estate Investing and Investment Properties.
Funding the fight against PTSD through strategic real estate investments.
Twenty year Special Operations veteran, Experienced Team Lead with a demonstrated history of working in Special Operations. Skilled in Management, Military Operations, Leadership, Project Management, and Team Building. Strong emergency medical professional with a BS of Sports and Health Science focused in Kinesiology and Exercise Science from American Public University System.
What it takes to transform a small startup into a successful, people-centric business? In today’s episode, we explore the journey of Richard Blank, who ventured into the world of call centers in Costa Rica, fostering an atmosphere of camaraderie and compassion that turned his company into a family.
From valuable insights on leadership and employee motivation to the power of storytelling in business, Richard's experiences and wisdom offer a unique perspective on building a brand that's not just about numbers, but about connections. Discover how creating an environment of empathy and personal growth can unlock untapped potential in both employees and clients, making business not just profitable, but fulfilling.
Tune in for a dose of inspiration and actionable advice from a business leader who believes that success is rooted in both self-love and giving back
[00:00 – 18:08] Preserving the Art of Communication
Richard’s success in the call center industry stemmed from his ability to leverage his second language skills for effective communication and relationship-building.
Call centers retain value through personalized interactions that AI can't replicate, maintaining the importance of human touch and emotional connection.
Successful telemarketing requires honing soft skills, such as active listening and using descriptive vocabulary to engage customers effectively over the phone.
Richard aimed to preserve the art of speech in call centers, emphasizing the significance of genuine interactions and relationships for customer satisfaction and business growth.
[18:09 - 37:48] Creating Connection
Building rapport through positive tone, empathy, and personalized interaction is essential for effective communication.
Effective cold calls involve due diligence, individualized approaches, and genuine interest in prospects.
Integrating games and camaraderie in the workplace fosters teamwork, relaxation, and engagement among employees.
Identifying deception by analyzing answering speed offers insight into genuine responses during conversations.
[37:49 – 01:09:27] Embracing Life's Complexities
The key to effective coaching and motivation lies in establishing personal connections with team members, fostering receptivity and growth.
Sharing personal stories, triumphs, and experiences is a powerful tool to build rapport and motivate both employees and clients.
Self-actualization, belief in oneself, and focusing on personal well-being are essential for sustained success and fulfillment.
Life is like a Rube Goldberg machine, requiring continuous adjustments to ensure elements harmoniously contribute to forward movement and success.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Art of winning #Ashton Levarek #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Art of winning, Ashton Levarek, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
More Than a Call: Genuine Relationships with Richard Blank. The Art of winning podcast with Ashton Levarek.
https://youtu.be/-XQt7QNlH7I
Tech Your Business Podcast by Peter Banigo. An Outsourcing Operations Overseas with Richard Blank.
Tech Your Business
A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology.
In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #27. Outsourcing Operations Overseas.
https://youtu.be/KyMPTWv_arc
Get tips on outsourcing operations overseas from call center expert Richard Blank of the Costa Rica Call Center!
In this episode, Richard shares 16+ years of lessons learned on managing remote teams effectively, competing with industry giants like Amazon, and the pros and cons of outsourcing vs handling operations in-house.
Gain insights into building company culture, empathy and flexibility when leveraging global talent to drive efficiency and results for your business!
Richard shares lessons learned from 16+ years running a call center abroad, including the importance of company culture, empathy, flexibility and frugality.
They discuss strategies for competing with industry giants, tips for effective remote team management, and the pros and cons of outsourcing vs handling operations in-house.
An insightful conversation on leveraging talent globally to improve efficiency and boost results!
Hosted by Peter, an accomplished tech and business expert, the 'Tech Your Business' podcast is your go-to resource for all things tech, business, and growth. Brought to you by Target ICT Ltd, a leading provider of innovative tech solutions and consulting services dedicated to empowering businesses to reach new heights.
If the Tech you use in your business overwhelms or frustrates you, if you want to learn about new ways to implement Technology to boost productivity and profitability without getting bogged down in technical jargon? This is the place for you.
Target ICT was launched in 2018 after the founder's journey through 8 years of running multiple businesses. While tech tools offer a distinct advantage to every business, they are often presented in a way that makes them difficult and overwhelming to adopt, with an overload of industry jargon. This creates a situation where clients are unable to fully utilize these tools due to the added complexity.
Target ICT was founded by someone who has owned both online and brick-and-mortar businesses and can fully empathize with the struggles and frustrations of fellow business owners. The Tech Your Business podcast was launched in 2022 as a free resource to help this demographic!
Target ICT was started to apply the founder's decade of experience in using Tech to stay ahead in business. If you are tired of Tech providers who don't understand the needs of your business, too good to be true guarantees and fancy, jargon-filled presentations from service providers who don't deliver, You are in the right place. We are registered with the Companies House in England and Wales
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
One windy day in February, 2018, while taking a stroll down New Walk in the middle of Leicester, our founder got the idea for Target ICT Ltd.
This was to combine his lifetime love for Technology, decade of starting businesses where technology gave an edge, ability to break down and communicate complex concepts simply as well as his love for problem solving.
The Problem
You start a business to render a service you're good at.
In today's world, you typically need technology to get things running more efficiently and you end up spending so much time picking the right Tech or fixing Tech that breaks (which it does all the time).
This can be a frustrating and time wasting experience for any business owner.
More Of The Problem
Many businesses turn to tech consultants for help. The issue? These consultants often have deep technical knowledge but lack business insight. This leads to communication gaps filled with jargon and solutions that don’t quite fit your needs. It’s a mismatch that costs time, money, and peace of mind.
About Us
After starting businesses in various continents in food, procurement, ecommerce, IT and Fashion over a decade where Tech was his unfair advantage, our founder saw the struggles others faced with technology. He started Target ICT to bridge this gap. We’re here to be your tech partner, speaking your language, and focusing on what matters most: your satisfaction. No jargon, just solutions that work for your business. We are registered with the Companies House in England and Wales with Company Number 11224642 and VAT Number GB 435228308.
Our Mission
At Target ICT, our mission is to empower businesses by making technology accessible and effective. We strive to provide clear, jargon-free communication and tailored solutions that meet the unique needs of each business, ensuring they can focus on what they do best.
Our Vision
Our vision is to be the leading tech partner for forward thinking businesses globally.
We aim to create a world where technology seamlessly supports business growth, innovation, and efficiency without causing stress or confusion..
Our Values
How We Work
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#techyourbusiness #PeterBanigo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
tech your business podcast, Peter Banigo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
An Outsourcing Operations Overseas with Richard Blank.Tech Your Business Podcast by Peter Banigo.
https://youtu.be/KyMPTWv_arc
Tech Your Business Podcast by Peter Banigo. An Outsourcing Operations Overseas with Richard Blank.
Tech Your Business
A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology.
In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #27. Outsourcing Operations Overseas.
https://youtu.be/KyMPTWv_arc
Get tips on outsourcing operations overseas from call center expert Richard Blank of the Costa Rica Call Center!
In this episode, Richard shares 16+ years of lessons learned on managing remote teams effectively, competing with industry giants like Amazon, and the pros and cons of outsourcing vs handling operations in-house.
Gain insights into building company culture, empathy and flexibility when leveraging global talent to drive efficiency and results for your business!
Richard shares lessons learned from 16+ years running a call center abroad, including the importance of company culture, empathy, flexibility and frugality.
They discuss strategies for competing with industry giants, tips for effective remote team management, and the pros and cons of outsourcing vs handling operations in-house.
An insightful conversation on leveraging talent globally to improve efficiency and boost results!
Hosted by Peter, an accomplished tech and business expert, the 'Tech Your Business' podcast is your go-to resource for all things tech, business, and growth. Brought to you by Target ICT Ltd, a leading provider of innovative tech solutions and consulting services dedicated to empowering businesses to reach new heights.
If the Tech you use in your business overwhelms or frustrates you, if you want to learn about new ways to implement Technology to boost productivity and profitability without getting bogged down in technical jargon? This is the place for you.
Target ICT was launched in 2018 after the founder's journey through 8 years of running multiple businesses. While tech tools offer a distinct advantage to every business, they are often presented in a way that makes them difficult and overwhelming to adopt, with an overload of industry jargon. This creates a situation where clients are unable to fully utilize these tools due to the added complexity.
Target ICT was founded by someone who has owned both online and brick-and-mortar businesses and can fully empathize with the struggles and frustrations of fellow business owners. The Tech Your Business podcast was launched in 2022 as a free resource to help this demographic!
Target ICT was started to apply the founder's decade of experience in using Tech to stay ahead in business. If you are tired of Tech providers who don't understand the needs of your business, too good to be true guarantees and fancy, jargon-filled presentations from service providers who don't deliver, You are in the right place. We are registered with the Companies House in England and Wales
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
One windy day in February, 2018, while taking a stroll down New Walk in the middle of Leicester, our founder got the idea for Target ICT Ltd.
This was to combine his lifetime love for Technology, decade of starting businesses where technology gave an edge, ability to break down and communicate complex concepts simply as well as his love for problem solving.
The Problem
You start a business to render a service you're good at.
In today's world, you typically need technology to get things running more efficiently and you end up spending so much time picking the right Tech or fixing Tech that breaks (which it does all the time).
This can be a frustrating and time wasting experience for any business owner.
More Of The Problem
Many businesses turn to tech consultants for help. The issue? These consultants often have deep technical knowledge but lack business insight. This leads to communication gaps filled with jargon and solutions that don’t quite fit your needs. It’s a mismatch that costs time, money, and peace of mind.
About Us
After starting businesses in various continents in food, procurement, ecommerce, IT and Fashion over a decade where Tech was his unfair advantage, our founder saw the struggles others faced with technology. He started Target ICT to bridge this gap. We’re here to be your tech partner, speaking your language, and focusing on what matters most: your satisfaction. No jargon, just solutions that work for your business. We are registered with the Companies House in England and Wales with Company Number 11224642 and VAT Number GB 435228308.
Our Mission
At Target ICT, our mission is to empower businesses by making technology accessible and effective. We strive to provide clear, jargon-free communication and tailored solutions that meet the unique needs of each business, ensuring they can focus on what they do best.
Our Vision
Our vision is to be the leading tech partner for forward thinking businesses globally.
We aim to create a world where technology seamlessly supports business growth, innovation, and efficiency without causing stress or confusion..
Our Values
How We Work
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#techyourbusiness #PeterBanigo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
tech your business podcast, Peter Banigo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
An Outsourcing Operations Overseas with Richard Blank.Tech Your Business Podcast by Peter Banigo.
https://youtu.be/KyMPTWv_arc
Tech Your Business Podcast by Peter Banigo. An Outsourcing Operations Overseas with Richard Blank.
Tech Your Business
A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology.
In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #27. Outsourcing Operations Overseas.
https://youtu.be/KyMPTWv_arc
Get tips on outsourcing operations overseas from call center expert Richard Blank of the Costa Rica Call Center!
In this episode, Richard shares 16+ years of lessons learned on managing remote teams effectively, competing with industry giants like Amazon, and the pros and cons of outsourcing vs handling operations in-house.
Gain insights into building company culture, empathy and flexibility when leveraging global talent to drive efficiency and results for your business!
Richard shares lessons learned from 16+ years running a call center abroad, including the importance of company culture, empathy, flexibility and frugality.
They discuss strategies for competing with industry giants, tips for effective remote team management, and the pros and cons of outsourcing vs handling operations in-house.
An insightful conversation on leveraging talent globally to improve efficiency and boost results!
Hosted by Peter, an accomplished tech and business expert, the 'Tech Your Business' podcast is your go-to resource for all things tech, business, and growth. Brought to you by Target ICT Ltd, a leading provider of innovative tech solutions and consulting services dedicated to empowering businesses to reach new heights.
If the Tech you use in your business overwhelms or frustrates you, if you want to learn about new ways to implement Technology to boost productivity and profitability without getting bogged down in technical jargon? This is the place for you.
Target ICT was launched in 2018 after the founder's journey through 8 years of running multiple businesses. While tech tools offer a distinct advantage to every business, they are often presented in a way that makes them difficult and overwhelming to adopt, with an overload of industry jargon. This creates a situation where clients are unable to fully utilize these tools due to the added complexity.
Target ICT was founded by someone who has owned both online and brick-and-mortar businesses and can fully empathize with the struggles and frustrations of fellow business owners. The Tech Your Business podcast was launched in 2022 as a free resource to help this demographic!
Target ICT was started to apply the founder's decade of experience in using Tech to stay ahead in business. If you are tired of Tech providers who don't understand the needs of your business, too good to be true guarantees and fancy, jargon-filled presentations from service providers who don't deliver, You are in the right place. We are registered with the Companies House in England and Wales
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
One windy day in February, 2018, while taking a stroll down New Walk in the middle of Leicester, our founder got the idea for Target ICT Ltd.
This was to combine his lifetime love for Technology, decade of starting businesses where technology gave an edge, ability to break down and communicate complex concepts simply as well as his love for problem solving.
The Problem
You start a business to render a service you're good at.
In today's world, you typically need technology to get things running more efficiently and you end up spending so much time picking the right Tech or fixing Tech that breaks (which it does all the time).
This can be a frustrating and time wasting experience for any business owner.
More Of The Problem
Many businesses turn to tech consultants for help. The issue? These consultants often have deep technical knowledge but lack business insight. This leads to communication gaps filled with jargon and solutions that don’t quite fit your needs. It’s a mismatch that costs time, money, and peace of mind.
About Us
After starting businesses in various continents in food, procurement, ecommerce, IT and Fashion over a decade where Tech was his unfair advantage, our founder saw the struggles others faced with technology. He started Target ICT to bridge this gap. We’re here to be your tech partner, speaking your language, and focusing on what matters most: your satisfaction. No jargon, just solutions that work for your business. We are registered with the Companies House in England and Wales with Company Number 11224642 and VAT Number GB 435228308.
Our Mission
At Target ICT, our mission is to empower businesses by making technology accessible and effective. We strive to provide clear, jargon-free communication and tailored solutions that meet the unique needs of each business, ensuring they can focus on what they do best.
Our Vision
Our vision is to be the leading tech partner for forward thinking businesses globally.
We aim to create a world where technology seamlessly supports business growth, innovation, and efficiency without causing stress or confusion..
Our Values
How We Work
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#techyourbusiness #PeterBanigo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
tech your business podcast, Peter Banigo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
An Outsourcing Operations Overseas with Richard Blank.Tech Your Business Podcast by Peter Banigo.
https://youtu.be/KyMPTWv_arc
Tech Your Business Podcast by Peter Banigo. An Outsourcing Operations Overseas with Richard Blank.
Tech Your Business
A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology.
In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #27. Outsourcing Operations Overseas.
https://youtu.be/KyMPTWv_arc
Get tips on outsourcing operations overseas from call center expert Richard Blank of the Costa Rica Call Center!
In this episode, Richard shares 16+ years of lessons learned on managing remote teams effectively, competing with industry giants like Amazon, and the pros and cons of outsourcing vs handling operations in-house.
Gain insights into building company culture, empathy and flexibility when leveraging global talent to drive efficiency and results for your business!
Richard shares lessons learned from 16+ years running a call center abroad, including the importance of company culture, empathy, flexibility and frugality.
They discuss strategies for competing with industry giants, tips for effective remote team management, and the pros and cons of outsourcing vs handling operations in-house.
An insightful conversation on leveraging talent globally to improve efficiency and boost results!
Hosted by Peter, an accomplished tech and business expert, the 'Tech Your Business' podcast is your go-to resource for all things tech, business, and growth. Brought to you by Target ICT Ltd, a leading provider of innovative tech solutions and consulting services dedicated to empowering businesses to reach new heights.
If the Tech you use in your business overwhelms or frustrates you, if you want to learn about new ways to implement Technology to boost productivity and profitability without getting bogged down in technical jargon? This is the place for you.
Target ICT was launched in 2018 after the founder's journey through 8 years of running multiple businesses. While tech tools offer a distinct advantage to every business, they are often presented in a way that makes them difficult and overwhelming to adopt, with an overload of industry jargon. This creates a situation where clients are unable to fully utilize these tools due to the added complexity.
Target ICT was founded by someone who has owned both online and brick-and-mortar businesses and can fully empathize with the struggles and frustrations of fellow business owners. The Tech Your Business podcast was launched in 2022 as a free resource to help this demographic!
Target ICT was started to apply the founder's decade of experience in using Tech to stay ahead in business. If you are tired of Tech providers who don't understand the needs of your business, too good to be true guarantees and fancy, jargon-filled presentations from service providers who don't deliver, You are in the right place. We are registered with the Companies House in England and Wales
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
One windy day in February, 2018, while taking a stroll down New Walk in the middle of Leicester, our founder got the idea for Target ICT Ltd.
This was to combine his lifetime love for Technology, decade of starting businesses where technology gave an edge, ability to break down and communicate complex concepts simply as well as his love for problem solving.
The Problem
You start a business to render a service you're good at.
In today's world, you typically need technology to get things running more efficiently and you end up spending so much time picking the right Tech or fixing Tech that breaks (which it does all the time).
This can be a frustrating and time wasting experience for any business owner.
More Of The Problem
Many businesses turn to tech consultants for help. The issue? These consultants often have deep technical knowledge but lack business insight. This leads to communication gaps filled with jargon and solutions that don’t quite fit your needs. It’s a mismatch that costs time, money, and peace of mind.
About Us
After starting businesses in various continents in food, procurement, ecommerce, IT and Fashion over a decade where Tech was his unfair advantage, our founder saw the struggles others faced with technology. He started Target ICT to bridge this gap. We’re here to be your tech partner, speaking your language, and focusing on what matters most: your satisfaction. No jargon, just solutions that work for your business. We are registered with the Companies House in England and Wales with Company Number 11224642 and VAT Number GB 435228308.
Our Mission
At Target ICT, our mission is to empower businesses by making technology accessible and effective. We strive to provide clear, jargon-free communication and tailored solutions that meet the unique needs of each business, ensuring they can focus on what they do best.
Our Vision
Our vision is to be the leading tech partner for forward thinking businesses globally.
We aim to create a world where technology seamlessly supports business growth, innovation, and efficiency without causing stress or confusion..
Our Values
How We Work
At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#techyourbusiness #PeterBanigo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
tech your business podcast, Peter Banigo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
An Outsourcing Operations Overseas with Richard Blank.Tech Your Business Podcast by Peter Banigo.
https://youtu.be/KyMPTWv_arc
The Teatime with Miss Liz Podcast. Enjoying a hot cup with our Costa Rican expat guest Richard Blank
Miss Liz Serves a different T-E-A with a humanitarian mission approach.
Miss Liz page is to share and promote all fundraising events and to bring awareness to services who support her vision on making a difference with one cup of a tea at a time.
IMMERSE YOURSELF IN THE ENLIGHTENING WORLD OF REAL-LIFE T.E.A (TEACHING EDUCATIONAL AWARENESS) AS WE SAVOR THE DELIGHTS OF TEA AND KNOWLEDGE IN UNISON.
https://youtu.be/u114-x0TJ0o
Engage, rejuvenate, and evolve as we partake in the enriching ritual of tea, a companion through life's diverse passages.
UNLEASH THE POTENTIAL OF T.E.A
Ponder this: What does T.E.A represent for you?
T - Treasure the moments. E- Embrace growth. A- Aspire toward a brighter future
Miss Liz Teatime
Embark on a journey with Miss Liz, a trailblazer committed to transforming T.E.A (Teaching Educational Awareness) by reimagining the power of storytelling.
With appearances in various media outlets and global speaking engagements, Miss Liz is revered for her innovative approach to driving change, empowerment, and action. She embodies the resilience and authenticity within each individual, much like the symbolism of a robust infusion of tea.
Miss Liz's Tea Parties was first started in 2015. She also created the TeaBag Story Award/ Junior Award along with **'s Wood Creations.
Themes Tea and Food all match together. Miss Liz has done Bacon Tea Party, Chocolate Tea Party, Lemon Tea Party and Strawberry Tea Party to date. This includes dressing up in your best tea dress-up and colour-matching the theme. Fun for all ages, men, women and children, is always welcome. There is a little something for everyone.
Starting in 2019 behind the scenes, then in 2020, virtual teatimes globally came to life with over 350 teatimes under her teapot belt. Miss Liz is spilling teas to bring awareness that we all can make a difference for humanity. In over 65 plus countries, her guests come in virtually from around the globe. Touching over 105 topics ranging from Abuse, Grief, Mental Health, Empowerment, Organizations, Authors, Actors and Leaders.
?
Miss Liz is heard, seen and broadcast to multiple platforms through live streaming and recorded pass teatimes., radio stations, apps and podcast locations around the virtual land of the internet and airwaves. Miss Liz is also a content writer for feature business magazine sharing tea in a new perspective way.
Spilling our authentic teas creates a ripple of difference in others' lives and brings back humanity in a new way. Miss Liz
Her Mission
Welcome to Miss Liz T-E-A Media, the groundbreaking platform that thrives on sharing real stories, experiences and opinions. Our mission is to promote empathy and understanding by sharing unique perspectives. We strive to create a community that encourages fruitful discussions and mutual growth. We have collected an array of diverse voices and ideas, so no matter who you are, you are sure to find someone who speaks to you. Join us for a cup of tea and passionate conversation.
Miss Liz's magic mugs
Her Vision
I aim to use storytelling at Miss Liz's T-E-A media source to connect with people and foster community. Through our unique approach, we create content that resonates with each individual, making a meaningful impact in their lives. We believe in the power of stories to bring people together and to inspire change.
Miss Liz’s Ideal customers are people who are looking for different out of the box experiences through her Tea Parties. Miss Liz’s also hosts Teatime with Miss Liz where she has guest on her Teatime that have created a change in the world ??. Miss Liz has open her platform to any organization, foundations, projects, services and individuals who may not be known to the world. Her ideal customer are ones who would like to be seen through a different layout and make a difference through a cup of tea. Break the stigma silence cycles and patterns that we so often are unaware of. Customer that are open to creative unique layouts that create a difference in the lives of everyone attended a Tea Party or Teatime.
Miss Liz’s Tea Parties, in business since 2015, is a one-woman powerhouse podcast that serves a diverse audience aged 45-99. We specialize in collaborations, referrals, workshops, speaking engagements, and more. Our mission? To inspire through hard work, dedication, and consistency. We believe in making a difference, one story at a time.
Miss Liz’s Tea Parties and Teatime are unique one of a kind events. Miss Liz bring a tea experience to a whole new level by bringing in unique themes and menus adding in topics of open discussion with guests from around the globe bringing the flavour to the table making each Tea Party a once in a lifetime journey. Through a new way of leading and serving T-E-A teaching educational awareness of diversity and inclusion across the globe. Miss Liz take you on a journey of connection TeaBag Stories that she has at each of her events. She creates changes and give the ripple effect through a cup of a tea. By bringing in a touch of Miss Liz’s flavour and creatively that thinking out of the box can make a difference. With Miss Liz’s Tea Parties and Teatimes she bring awareness to organizations, foundations, projects, services and individuals who made not always be known or aware of. Miss Liz raises money for different services etc. She break the cycles patterns stigma that is often put in the shadows and brings it to light.
For more on Miss Liz Tea Parties making a difference check out the website at:
www.misslizsteatime.com
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TeatimewithMissLiz #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Teatime with Miss Liz, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Enjoy a hot cup while listening. The Teatime with Miss Liz Podcast with special guest Richard Blank.
https://youtu.be/u114-x0TJ0o
The Teatime with Miss Liz Podcast. Enjoying a hot cup with our Costa Rican expat guest Richard Blank
Miss Liz Serves a different T-E-A with a humanitarian mission approach.
Miss Liz page is to share and promote all fundraising events and to bring awareness to services who support her vision on making a difference with one cup of a tea at a time.
IMMERSE YOURSELF IN THE ENLIGHTENING WORLD OF REAL-LIFE T.E.A (TEACHING EDUCATIONAL AWARENESS) AS WE SAVOR THE DELIGHTS OF TEA AND KNOWLEDGE IN UNISON.
https://youtu.be/u114-x0TJ0o
Engage, rejuvenate, and evolve as we partake in the enriching ritual of tea, a companion through life's diverse passages.
UNLEASH THE POTENTIAL OF T.E.A
Ponder this: What does T.E.A represent for you?
T - Treasure the moments. E- Embrace growth. A- Aspire toward a brighter future
Miss Liz Teatime
Embark on a journey with Miss Liz, a trailblazer committed to transforming T.E.A (Teaching Educational Awareness) by reimagining the power of storytelling.
With appearances in various media outlets and global speaking engagements, Miss Liz is revered for her innovative approach to driving change, empowerment, and action. She embodies the resilience and authenticity within each individual, much like the symbolism of a robust infusion of tea.
Miss Liz's Tea Parties was first started in 2015. She also created the TeaBag Story Award/ Junior Award along with **'s Wood Creations.
Themes Tea and Food all match together. Miss Liz has done Bacon Tea Party, Chocolate Tea Party, Lemon Tea Party and Strawberry Tea Party to date. This includes dressing up in your best tea dress-up and colour-matching the theme. Fun for all ages, men, women and children, is always welcome. There is a little something for everyone.
Starting in 2019 behind the scenes, then in 2020, virtual teatimes globally came to life with over 350 teatimes under her teapot belt. Miss Liz is spilling teas to bring awareness that we all can make a difference for humanity. In over 65 plus countries, her guests come in virtually from around the globe. Touching over 105 topics ranging from Abuse, Grief, Mental Health, Empowerment, Organizations, Authors, Actors and Leaders.
?
Miss Liz is heard, seen and broadcast to multiple platforms through live streaming and recorded pass teatimes., radio stations, apps and podcast locations around the virtual land of the internet and airwaves. Miss Liz is also a content writer for feature business magazine sharing tea in a new perspective way.
Spilling our authentic teas creates a ripple of difference in others' lives and brings back humanity in a new way. Miss Liz
Her Mission
Welcome to Miss Liz T-E-A Media, the groundbreaking platform that thrives on sharing real stories, experiences and opinions. Our mission is to promote empathy and understanding by sharing unique perspectives. We strive to create a community that encourages fruitful discussions and mutual growth. We have collected an array of diverse voices and ideas, so no matter who you are, you are sure to find someone who speaks to you. Join us for a cup of tea and passionate conversation.
Miss Liz's magic mugs
Her Vision
I aim to use storytelling at Miss Liz's T-E-A media source to connect with people and foster community. Through our unique approach, we create content that resonates with each individual, making a meaningful impact in their lives. We believe in the power of stories to bring people together and to inspire change.
Miss Liz’s Ideal customers are people who are looking for different out of the box experiences through her Tea Parties. Miss Liz’s also hosts Teatime with Miss Liz where she has guest on her Teatime that have created a change in the world ??. Miss Liz has open her platform to any organization, foundations, projects, services and individuals who may not be known to the world. Her ideal customer are ones who would like to be seen through a different layout and make a difference through a cup of tea. Break the stigma silence cycles and patterns that we so often are unaware of. Customer that are open to creative unique layouts that create a difference in the lives of everyone attended a Tea Party or Teatime.
Miss Liz’s Tea Parties, in business since 2015, is a one-woman powerhouse podcast that serves a diverse audience aged 45-99. We specialize in collaborations, referrals, workshops, speaking engagements, and more. Our mission? To inspire through hard work, dedication, and consistency. We believe in making a difference, one story at a time.
Miss Liz’s Tea Parties and Teatime are unique one of a kind events. Miss Liz bring a tea experience to a whole new level by bringing in unique themes and menus adding in topics of open discussion with guests from around the globe bringing the flavour to the table making each Tea Party a once in a lifetime journey. Through a new way of leading and serving T-E-A teaching educational awareness of diversity and inclusion across the globe. Miss Liz take you on a journey of connection TeaBag Stories that she has at each of her events. She creates changes and give the ripple effect through a cup of a tea. By bringing in a touch of Miss Liz’s flavour and creatively that thinking out of the box can make a difference. With Miss Liz’s Tea Parties and Teatimes she bring awareness to organizations, foundations, projects, services and individuals who made not always be known or aware of. Miss Liz raises money for different services etc. She break the cycles patterns stigma that is often put in the shadows and brings it to light.
For more on Miss Liz Tea Parties making a difference check out the website at:
www.misslizsteatime.com
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TeatimewithMissLiz #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Teatime with Miss Liz, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Enjoy a hot cup while listening. The Teatime with Miss Liz Podcast with special guest Richard Blank.
https://youtu.be/u114-x0TJ0o
The Teatime with Miss Liz Podcast. Enjoying a hot cup with our Costa Rican expat guest Richard Blank
Miss Liz Serves a different T-E-A with a humanitarian mission approach.
Miss Liz page is to share and promote all fundraising events and to bring awareness to services who support her vision on making a difference with one cup of a tea at a time.
IMMERSE YOURSELF IN THE ENLIGHTENING WORLD OF REAL-LIFE T.E.A (TEACHING EDUCATIONAL AWARENESS) AS WE SAVOR THE DELIGHTS OF TEA AND KNOWLEDGE IN UNISON.
https://youtu.be/u114-x0TJ0o
Engage, rejuvenate, and evolve as we partake in the enriching ritual of tea, a companion through life's diverse passages.
UNLEASH THE POTENTIAL OF T.E.A
Ponder this: What does T.E.A represent for you?
T - Treasure the moments. E- Embrace growth. A- Aspire toward a brighter future
Miss Liz Teatime
Embark on a journey with Miss Liz, a trailblazer committed to transforming T.E.A (Teaching Educational Awareness) by reimagining the power of storytelling.
With appearances in various media outlets and global speaking engagements, Miss Liz is revered for her innovative approach to driving change, empowerment, and action. She embodies the resilience and authenticity within each individual, much like the symbolism of a robust infusion of tea.
Miss Liz's Tea Parties was first started in 2015. She also created the TeaBag Story Award/ Junior Award along with **'s Wood Creations.
Themes Tea and Food all match together. Miss Liz has done Bacon Tea Party, Chocolate Tea Party, Lemon Tea Party and Strawberry Tea Party to date. This includes dressing up in your best tea dress-up and colour-matching the theme. Fun for all ages, men, women and children, is always welcome. There is a little something for everyone.
Starting in 2019 behind the scenes, then in 2020, virtual teatimes globally came to life with over 350 teatimes under her teapot belt. Miss Liz is spilling teas to bring awareness that we all can make a difference for humanity. In over 65 plus countries, her guests come in virtually from around the globe. Touching over 105 topics ranging from Abuse, Grief, Mental Health, Empowerment, Organizations, Authors, Actors and Leaders.
?
Miss Liz is heard, seen and broadcast to multiple platforms through live streaming and recorded pass teatimes., radio stations, apps and podcast locations around the virtual land of the internet and airwaves. Miss Liz is also a content writer for feature business magazine sharing tea in a new perspective way.
Spilling our authentic teas creates a ripple of difference in others' lives and brings back humanity in a new way. Miss Liz
Her Mission
Welcome to Miss Liz T-E-A Media, the groundbreaking platform that thrives on sharing real stories, experiences and opinions. Our mission is to promote empathy and understanding by sharing unique perspectives. We strive to create a community that encourages fruitful discussions and mutual growth. We have collected an array of diverse voices and ideas, so no matter who you are, you are sure to find someone who speaks to you. Join us for a cup of tea and passionate conversation.
Miss Liz's magic mugs
Her Vision
I aim to use storytelling at Miss Liz's T-E-A media source to connect with people and foster community. Through our unique approach, we create content that resonates with each individual, making a meaningful impact in their lives. We believe in the power of stories to bring people together and to inspire change.
Miss Liz’s Ideal customers are people who are looking for different out of the box experiences through her Tea Parties. Miss Liz’s also hosts Teatime with Miss Liz where she has guest on her Teatime that have created a change in the world ??. Miss Liz has open her platform to any organization, foundations, projects, services and individuals who may not be known to the world. Her ideal customer are ones who would like to be seen through a different layout and make a difference through a cup of tea. Break the stigma silence cycles and patterns that we so often are unaware of. Customer that are open to creative unique layouts that create a difference in the lives of everyone attended a Tea Party or Teatime.
Miss Liz’s Tea Parties, in business since 2015, is a one-woman powerhouse podcast that serves a diverse audience aged 45-99. We specialize in collaborations, referrals, workshops, speaking engagements, and more. Our mission? To inspire through hard work, dedication, and consistency. We believe in making a difference, one story at a time.
Miss Liz’s Tea Parties and Teatime are unique one of a kind events. Miss Liz bring a tea experience to a whole new level by bringing in unique themes and menus adding in topics of open discussion with guests from around the globe bringing the flavour to the table making each Tea Party a once in a lifetime journey. Through a new way of leading and serving T-E-A teaching educational awareness of diversity and inclusion across the globe. Miss Liz take you on a journey of connection TeaBag Stories that she has at each of her events. She creates changes and give the ripple effect through a cup of a tea. By bringing in a touch of Miss Liz’s flavour and creatively that thinking out of the box can make a difference. With Miss Liz’s Tea Parties and Teatimes she bring awareness to organizations, foundations, projects, services and individuals who made not always be known or aware of. Miss Liz raises money for different services etc. She break the cycles patterns stigma that is often put in the shadows and brings it to light.
For more on Miss Liz Tea Parties making a difference check out the website at:
www.misslizsteatime.com
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TeatimewithMissLiz #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Teatime with Miss Liz, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Enjoy a hot cup while listening. The Teatime with Miss Liz Podcast with special guest Richard Blank.
https://youtu.be/u114-x0TJ0o
Talking with the Experts podcast with Rose Davidson. A wellspring of knowledge with Richard Blank.
Dive into the universe of unparalleled expertise with "Talking with the Experts," a top-tier podcast that stands as an oracle of wisdom in the ever-evolving digital landscape. Launched in July 2020, the podcast has rapidly ascended the ranks, now boasting over 35,000 global listeners and holding a prestigious spot in the top 5% of all podcasts worldwide.
In this episode, call centre expert Richard Blank provides advice on leadership, corporate culture, outsourcing, and success. He emphasises the importance of having a solid corporate culture and outlines how outsourcing can help call centres become more successful.
https://youtu.be/56odkh_YZ3I
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#talkingwiththeexperts #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Talking with the experts, Rose Davidson, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Talking with the Experts 2022 EP #347 Richard Blank - Leadership and having a strong corporate culture
https://youtu.be/56odkh_YZ3I
Talking with the Experts podcast with Rose Davidson. A wellspring of knowledge with Richard Blank.
Dive into the universe of unparalleled expertise with "Talking with the Experts," a top-tier podcast that stands as an oracle of wisdom in the ever-evolving digital landscape. Launched in July 2020, the podcast has rapidly ascended the ranks, now boasting over 35,000 global listeners and holding a prestigious spot in the top 5% of all podcasts worldwide.
In this episode, call centre expert Richard Blank provides advice on leadership, corporate culture, outsourcing, and success. He emphasises the importance of having a solid corporate culture and outlines how outsourcing can help call centres become more successful.
https://youtu.be/56odkh_YZ3I
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#talkingwiththeexperts #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Talking with the experts, Rose Davidson, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Talking with the Experts 2022 EP #347 Richard Blank - Leadership and having a strong corporate culture
https://youtu.be/56odkh_YZ3I
Think a Neurodiversity Journey. Take A Leap & Transform through the art of speech with Richard Blank
Take A Leap & Transform: A Neurodiversity Journey
Joseph K Muscat
Every two weeks, my purpose is to bring you through a journey of Neurodiversity awareness and skillsets in the workplace and with entrepreneurs. This is all about transforming our mindset, finding purpose, discovering our superpowers, setting clear goals and creating solutions that will increase productivity and profitability by becoming more inclusive and diverse.
I would like to illustrate how my new venture came about and to do that I have to tell you a bit more about myself and my journey. Hopefully, this will inspire you to accept yourself for who you are and you will be able to relate.
I am neurodiverse... not sure what that is...? Well, simply put, it's a person who has been diagnosed with one or more learning disabilities. In my case, I have few; Visual Motor, Visual Perception, Working Memory, and Dyslexia. This has been both a struggle and a blessing for me; over the course of my education, relationships, employment and my various businesses.
I was diagnosed with visual motor and visual perception at school age and to this day I am still trying to fully understand what they mean. Both my family and teachers were not able to offer me sufficient support. Struggling at school became the norm for me, but I persevered. Despite these challenges, I earned a Bachelor of Fine Arts from York University and then later on I continued on to study at Humber College, in Toronto Canada.
My path was set. I would be a professional photographer... and I remained on that path for 20+ years. Over my years following this path, I developed my entrepreneurial skills in order to be able to consult many clients with their projects, objectives, social media marketing, business development and client relations.
In 2014, we embarked on a new adventure out of Canada and moved to Malta as a family, to seek new challenges and opportunities for us. This is where I re-evaluated my path and took a step back from photography in order to focus on other business opportunities. I carved out a new path for myself where I worked with various companies in project management and business development.
https://youtu.be/baQakoEZdgI
2018 was a turning point for me. I was in my third job on the island, which was very stressful, my learning disabilities were showing, I couldn’t hide them anymore. It affected me emotionally which in turn affected my family...
Over the years I had searched for private support in relation to my learning disabilities. This was challenging as learning difficulties are often perceived as a childhood problem and thus there is very little support available to adults. Not being able to find the support I needed, led me to take the challenge upon myself and create a system that I could implement to help me in my entrepreneurship. It entailed lots of trial and error, many workshops and books to read. But in the end, I finally can say that I have created a Seven-Step Transformative Management Methodology (SSTMM) solution for adults with learning disabilities who are either running their own business or are employed. I believe that if it is implemented correctly it will greatly improve the working environment and provide a solution to their challenges.
This was the birth of my consultancy business.
Joseph K Muscat
Take a leap & transform
Throughout my extensive experience in entrepreneurship and various professional roles, I have encountered three significant challenges that have shaped my understanding of the importance of fostering Neurodivergent talent. Firstly, the lack of awareness and understanding among employers and managers regarding the unique thinking and working styles of individuals with Neurodivergent traits. Secondly, the need for comprehensive knowledge and strategies to provide appropriate accommodations, support, productivity strategies, and coaching tailored to Neurodivergent individuals. Lastly, the absence of management awareness, skills, and resources to effectively foster and cultivate Neurodivergent talent for the long-term benefit of both the individual and the company as a whole.
These challenges have inspired me to dedicate my time to self-improvement and acquiring the necessary knowledge and skill set to overcome these obstacles. As someone who has personally experienced learning difficulties, I have become a passionate advocate for individuals facing similar challenges and a valuable resource for business owners seeking guidance in implementing transformative changes to accommodate Neurodivergent talent.
I invite you to join me in taking a leap forward, embracing a new perspective, and unlocking the untapped potential within your organization.
Do You feel you have a journey that you can share with our Take a Leap & Transform community?
1. We are looking for Neurodivergent talent to share their experiences.
2. We are looking for business leaders and coaches who can deliver DEI&B solutions to businesses.
3. We are looking for mindset professionals who can empower Nuerodivergent talent
We all should know how to learn tonality and how to read people, especially over the phone. This is why I am happy to welcome Richard Blank to the podcast. Richard is the CEO of the largest Costa Rica Call centre. Richard has such a use of language that he naturally uses and trainers over 10,000 employees.
Together we engage on how to develop and use such language and then jump into how business leaders can inspire and motivate through inclusion principles and practices.
My name is Joseph K Muscat and my purpose is to bring you through a journey of Neurodiversity awareness and skillsets in the workplace and with entrepreneurs. This is all about transforming our mindset, finding purpose, discovering our superpowers, setting clear goals and creating solutions that will increase productivity and profitability by becoming more inclusive and diverse.
I help companies, entrepreneurs and individuals develop strong:
- Project Management Practices
- grow their business with Business Development
- Leadership Development
- Productivity Strategies
And I help develop Management create policies, communications, systems and strategies in living with and working with neurodiversity employees or individuals with Learning Difficulties
(i.e. dyslexia, dyscalculia, working memory, etc)
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Neurodiversity #JosephKMuscat #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Neurodiversity, Joseph K Muscat, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Take A Leap & Transform: A Neurodiversity Journey Podcast.The Art of Speech With Richard Blank.
https://youtu.be/baQakoEZdgI
Think a Neurodiversity Journey. Take A Leap & Transform through the art of speech with Richard Blank
My name is Joseph K Muscat and my purpose is to bring you through a journey of Neurodiversity awareness and skillsets in the workplace and with entrepreneurs. This is all about transforming our mindset, finding purpose, discovering our superpowers, setting clear goals and creating solutions that will increase productivity and profitability by becoming more inclusive and diverse.
We all should know how to learn tonality and how to read people, especially over the phone. This is why I am happy to welcome Richard Blank to the podcast on episode 48. Richard is the CEO of the largest Costa Rica Call centre. Richard has such a use of language that he naturally uses and trainers over 10,000 employees.
https://youtu.be/baQakoEZdgI
Every two weeks, my purpose is to bring you through a journey of Neurodiversity awareness and skillsets in the workplace and with entrepreneurs. This is all about transforming our mindset, finding purpose, discovering our superpowers, setting clear goals and creating solutions that will increase productivity and profitability by becoming more inclusive and diverse.
Do You feel you have a journey that you can share with our Take a Leap & Transform community?
1. We are looking for Neurodivergent talent to share their experiences.
2. We are looking for business leaders and coaches who can deliver DEI&B solutions to businesses.
3. We are looking for mindset professionals who can empower Nuerodivergent talent
Together we engage on how to develop and use such language and then jump into how business leaders can inspire and motivate through inclusion principles and practices.
I illustrate how my new venture came about and to do that I have to tell you a bit more about myself and my journey. Hopefully, this will inspire you to accept yourself for who you are and you will be able to relate.
Throughout my extensive experience in entrepreneurship and various professional roles, I have encountered three significant challenges that have shaped my understanding of the importance of fostering Neurodivergent talent. Firstly, the lack of awareness and understanding among employers and managers regarding the unique thinking and working styles of individuals with Neurodivergent traits. Secondly, the need for comprehensive knowledge and strategies to provide appropriate accommodations, support, productivity strategies, and coaching tailored to Neurodivergent individuals. Lastly, the absence of management awareness, skills, and resources to effectively foster and cultivate Neurodivergent talent for the long-term benefit of both the individual and the company as a whole.
I help companies, entrepreneurs and individuals develop strong:
- Project Management Practices
- grow their business with Business Development
- Leadership Development
- Productivity Strategies
And I help develop Management create policies, communications, systems and strategies in living with and working with neurodiversity employees or individuals with Learning Difficulties
(i.e. dyslexia, dyscalculia, working memory, etc)
These challenges have inspired me to dedicate my time to self-improvement and acquiring the necessary knowledge and skill set to overcome these obstacles. As someone who has personally experienced learning difficulties, I have become a passionate advocate for individuals facing similar challenges and a valuable resource for business owners seeking guidance in implementing transformative changes to accommodate Neurodivergent talent.
Richard Blank
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Neurodiversity #JosephKMuscat #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Neurodiversity, Joseph K Muscat, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Take A Leap & Transform: A Neurodiversity Journey Podcast.The Art of Speech With Richard Blank.
https://youtu.be/baQakoEZdgI
Think a Neurodiversity Journey. Take A Leap & Transform through the art of speech with Richard Blank
My name is Joseph K Muscat and my purpose is to bring you through a journey of Neurodiversity awareness and skillsets in the workplace and with entrepreneurs. This is all about transforming our mindset, finding purpose, discovering our superpowers, setting clear goals and creating solutions that will increase productivity and profitability by becoming more inclusive and diverse.
We all should know how to learn tonality and how to read people, especially over the phone. This is why I am happy to welcome Richard Blank to the podcast on episode 48. Richard is the CEO of the largest Costa Rica Call centre. Richard has such a use of language that he naturally uses and trainers over 10,000 employees.
https://youtu.be/baQakoEZdgI
Every two weeks, my purpose is to bring you through a journey of Neurodiversity awareness and skillsets in the workplace and with entrepreneurs. This is all about transforming our mindset, finding purpose, discovering our superpowers, setting clear goals and creating solutions that will increase productivity and profitability by becoming more inclusive and diverse.
Do You feel you have a journey that you can share with our Take a Leap & Transform community?
1. We are looking for Neurodivergent talent to share their experiences.
2. We are looking for business leaders and coaches who can deliver DEI&B solutions to businesses.
3. We are looking for mindset professionals who can empower Nuerodivergent talent
Together we engage on how to develop and use such language and then jump into how business leaders can inspire and motivate through inclusion principles and practices.
I illustrate how my new venture came about and to do that I have to tell you a bit more about myself and my journey. Hopefully, this will inspire you to accept yourself for who you are and you will be able to relate.
Throughout my extensive experience in entrepreneurship and various professional roles, I have encountered three significant challenges that have shaped my understanding of the importance of fostering Neurodivergent talent. Firstly, the lack of awareness and understanding among employers and managers regarding the unique thinking and working styles of individuals with Neurodivergent traits. Secondly, the need for comprehensive knowledge and strategies to provide appropriate accommodations, support, productivity strategies, and coaching tailored to Neurodivergent individuals. Lastly, the absence of management awareness, skills, and resources to effectively foster and cultivate Neurodivergent talent for the long-term benefit of both the individual and the company as a whole.
I help companies, entrepreneurs and individuals develop strong:
- Project Management Practices
- grow their business with Business Development
- Leadership Development
- Productivity Strategies
And I help develop Management create policies, communications, systems and strategies in living with and working with neurodiversity employees or individuals with Learning Difficulties
(i.e. dyslexia, dyscalculia, working memory, etc)
These challenges have inspired me to dedicate my time to self-improvement and acquiring the necessary knowledge and skill set to overcome these obstacles. As someone who has personally experienced learning difficulties, I have become a passionate advocate for individuals facing similar challenges and a valuable resource for business owners seeking guidance in implementing transformative changes to accommodate Neurodivergent talent.
Richard Blank
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Neurodiversity #JosephKMuscat #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Neurodiversity, Joseph K Muscat, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Take A Leap & Transform: A Neurodiversity Journey Podcast.The Art of Speech With Richard Blank.
https://youtu.be/baQakoEZdgI
The Swamp Talk Podcast. An awesome vintage pinball machine collector in Costa Rica joins the show!
Hosted by the Dillon Street Boys (Sean Miller & Corey Busch, and Bret), three buds from the swamps of Brattlebrook who had a couple of drinks, and made a podcast. Hear about stupid people doing stupid things, facts about things you didn't know, things you don't care to know, but now you do. The boys have also started to invite other guests to join them. Meet new people while also hearing about dumb stuff. We are Podcasters, wrestlers and park rangers!
Episode 68. We are joined by the awesome Richard Blank, CEO. In this episode we talked about Richard's pinball machine collection, which is the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America, and how Richard got started in career. Then we got to our usual shenanigans, like jobs, a man who got stuck in a pizza shop, Elon Musk's step mother-sister, Halloween, an Irish guy who bought a plane ticket to find his lost luggage, a guy who ran from police on a riding mower, and so much more!
https://youtu.be/AjYjKYGMf90?si=GSDyGiGFfP6HYzAA
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Swamptalk #dillonstreetboys
dillon street boys, swamp talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Dillon Street Boys. The Swamp Talk Podcast guest Richard Blank Costa Rica's Call Center.
https://youtu.be/AjYjKYGMf90?si=GSDyGiGFfP6HYzAA
The Swamp Talk Podcast. An awesome vintage pinball machine collector in Costa Rica joins the show!
Hosted by the Dillon Street Boys (Sean Miller & Corey Busch, and Bret), three buds from the swamps of Brattlebrook who had a couple of drinks, and made a podcast. Hear about stupid people doing stupid things, facts about things you didn't know, things you don't care to know, but now you do. The boys have also started to invite other guests to join them. Meet new people while also hearing about dumb stuff. We are Podcasters, wrestlers and park rangers!
Episode 68. We are joined by the awesome Richard Blank, CEO. In this episode we talked about Richard's pinball machine collection, which is the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America, and how Richard got started in career. Then we got to our usual shenanigans, like jobs, a man who got stuck in a pizza shop, Elon Musk's step mother-sister, Halloween, an Irish guy who bought a plane ticket to find his lost luggage, a guy who ran from police on a riding mower, and so much more!
https://youtu.be/AjYjKYGMf90?si=GSDyGiGFfP6HYzAA
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Swamptalk #dillonstreetboys
dillon street boys, swamp talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Dillon Street Boys. The Swamp Talk Podcast guest Richard Blank Costa Rica's Call Center.
https://youtu.be/AjYjKYGMf90?si=GSDyGiGFfP6HYzAA
Zaire Ukuu Presents: Speak Your Peace Podcast. Episode: "Higher Level Mentality" with Richard Blank
Once born into existence, everything begins and ends with YOU. So, let's begin this journey to develop your best YOU.
https://youtu.be/nQ12KRb5FGw?si=WeMEOcoNxlQVyx53
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #speakyourpeace
speak your peace, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Zaire Ukuu Presents: Speak Your Peace Podcast. Episode: "Higher Level Mentality" with Richard Blank
Once born into existence, everything begins and ends with YOU. So, let's begin this journey to develop your best YOU.
https://youtu.be/nQ12KRb5FGw?si=WeMEOcoNxlQVyx53
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #speakyourpeace
speak your peace, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Zaire Ukuu Presents: Speak Your Peace Podcast. Episode: "Higher Level Mentality" with Richard Blank
Once born into existence, everything begins and ends with YOU. So, let's begin this journey to develop your best YOU.
https://youtu.be/nQ12KRb5FGw?si=WeMEOcoNxlQVyx53
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #speakyourpeace
speak your peace, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank
The Science of CX is a groundbreaking new weekly podcast developed to
address the millions of businesses that need to learn techniques to compete better
in today’s business landscape, by using CX as the cornerstone of a new strategy.
Join Steve Pappas in the lab as he puts his 25+ years to the test to make your
business (soar, grow and accelerate).
Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
Key Takeaways
Learn how to turn new customers into the most loyal customers and be on the
mind of everyone in town. Whether you’re a beginner or seasoned expert, you will
learn something useful in each and every episode.
CXpert - interviews with CX Leaders and Influencers that have made it their
business to treat customers like a million. Steve, will use his years of CX-Centric
business knowledge to bring out cool ideas for every business owner to
learn new techniques and also avoid some
Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
you're listening to the science of C. X. A podcast that hopes to inspire business owners and leaders to learn new techniques and turn prospects into customers, enter customers into raving fans. My name is Steve Pappas. I'm known for my relentless pursuit of all thing’s customer across my career. And in my six startups, I've had to learn how to make decisions in business that customers really respond to. Let's spend some time together and help your business soar grow and accelerate. Well, welcome everybody to another episode of the science of C. X. I'm Steve Pappas, your host and as always, we look everywhere to find the experts that can help you in your business journey as well as your customer experience initiatives within your organization.
Today is No exception. Today we're going to be talking about some remarkably interesting areas. We're going to cover a lot of material. Please take notes if you want or you can come back and listen to it multiple times because that makes it seem like we have more listeners. Hey, yeah, do that. Instead listen to this episode 3, 4 or five times. That'll do it. Anyway, we're going to be talking about advanced telemarketing strategies. We're going to be talking about conflict management, interpersonal skills, customer support, rhetoric, Gamification, employee motivation and phonetic micro expression reading.
Have I piqued your interest yet? Well, we have a gentleman on today. His name is Richard blank, and he comes to us from Costa Rica, and he is the head of a great business process, outsourcing contact center, but he's also an expert in so many different areas that we want to talk about. So why don't we bring him in from the virtual green room? You know, there's no real green room of course by now, but let's pretend he's coming in from the green room and we'll welcome him to the show.
Richard, thanks for joining us today on the show. See, that's an amazing introduction. I'm so happy to be here, really enjoy your work and cannot wait to share amazing ideas with your audience today. That's great. Well, I'm going to give folks a little bit about your bio just so they understand where we're going to start from and maybe some interesting things about you too. So, Richard's journey in the car Contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in san Jose Costa Rica with a mix of motivational public speaking style backed by tactful and appropriate rhetoric.
Richard shared his knowledge and trained over 10,000 bilingual telemarketers. I think he learned a few things along the way. Richard blank has the largest collection of restored American pinball machines and antique rock ola jukeboxes in central America making Gamification a strong part of Costa Rica Contact center. Culture. Richard blank is the chief executive officer for Costa Rica’s Call center since 2008. Richard also holds a bachelor's degree in communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla Spain, a keynote speaker for Philadelphia's Abington High School, 68th National Honor Society induction ceremony.
Giving back to the high school is especially important to Richard as such. He endows a scholarship each year for students that plan on majoring in a world language at the university level. So, I've got to start Richard with the first part here that just jumped right at me as the largest collection of restored American pinball machines and jukeboxes. Now if anybody knows me, they know that I love pinball aside from playing guitar for the last for years. I love pinball, I don't quite go into the Galaga and those things that my wife loves but I love playing pinball.
So, tell us what you have got, I'd love to know what kind of pinball machines you have Steve, I'm so glad that you started with dessert first and naturally our favorite class in school was recessed. So absolutely. I grew up in the seventies and eighties and the arcades were just some of the most amazing places to make friends and compete. It was so new and the artwork on the cabinets and the marquees, it really was an experience and always wanted that game room like Ricky Schroder and silver spoons.
I was jealous. So, I wanted one and down here since I own a call center and I have the space, I go treasure hunting and one man's trash is another man's treasure and they just really do not know what they have in their bodegas. And so, I will find a machine and bring it back here. And with specialist I restore them now regarding my pinball machines. The oldest one that I have is a 1976 Bally's freedom. And one of the newer ones would be like, let's say a last action hero where a doctor who I have an M. B. A fast break in a mouse.
And around I got Williams, space shuttle 1987 I got a judge Dredd Street fighter, two lethal weapon, three jokers, World cup hook and Jurassic Park. So, it turned out into a hobby became an obsession. And when you're a married man, you decide which hills to die on which swords to fall upon. And my wife and I have this agreement where pretty much everything is in her favor. But the one thing she knows that makes me happy of restoring these old classic jukeboxes and pinball machines because what an error and the craftsmanship and the fact that they've been preserved for decades shows that people really cared about these machines.
Now you and I was awfully expensive growing up. So, it seemed like a luxury. But the fact that we can afford it. It really is something that I take full advantage of when I have the moments with just not my agents but myself. There's always a pinball marathon going on down here. Well, it's great that you have the employee engagement to do that. But I'll tell you, we had bought one, we had a terminator pinball machine at one point that had the gun for the pinball release, but it took so much to get it into the basement of the home that we were living in when we sold the house.
We negotiated to sell the pinball machine, so I didn't have to get it out of there. It was so heavy to move, and I wasn't about to, but I have been in the market for another one right now. The prices are through the roof on all those two. I was looking for an Adam’s family or another terminator, but the Adams family was the one that kind of thrilled me and as well as jukeboxes, it's funny, we have a lot of similar interests in collection.
I don't have any jukeboxes. I wanted to cut my teeth on the first one and I have a buddy in the UK that restores German jukeboxes and he's one of the largest in the world that restores those early seventies and eighties jukeboxes that were built in Germany. I think it was like N C D M or something like that and that's an interesting market. But let's get on to some of the other areas that we're going to talk about. I gave folks at the beginning of the episode, a lot of terminology that we're going to be talking about today.
And one of the things that I really wanted to discuss, this idea of phonetic micro expressions, I don't know if our audience knows what that really is or maybe some do and of course they'll yell at me in the comments etcetera. But can we talk about these things because let's jump into some of these areas that we're going to get across and are these all used the things we're going to talk about? They all used in the contact center, and can you train people in all these areas?
They're used in my call center and just depends on the sort of profiled agent that you have there. Let me take it back a bit. Everybody studies micro expression reading. There was a tv show called Lie to Me that specialized in where you can judge people's postures, their eyes, their face, their hands. I mean there's books and seminars about it now when you're on the phone, three of your senses are removed, your taste, touch and smell. And the scientists claim that when you do have one that is removed, your others expand.
So, I expect you to do much more active listening and then people can also argue that you can't see people on the phone, but I beg to differ because there is image streaming, you have metaphysics when you read a book, it's better than the movie because of imagination. You can use more descriptions and more adjectives but let's just concentrate on the sound of speech. The average attention span is about 30 seconds to two minutes, conversations have introductions, bodies and conclusions. So, if you have a controlled environment, you can have a consistent variable and then you can see inconsistencies.
So now we have a base of how we're going to study speech and 32nd segments. Okay your tone is what represents your emotion, and it should be confident and empathetic because that should be consistent on your end. People will talk about a mirror imaging technique Steve, and I agree with that. But you also need to know how you're speaking for your adjustments. So, your mirror imaging isn't about you sitting across from someone and crossing your arms and tapping a finger. No, you don't have that over the phone.
So, eliminate any sort of mirror imaging face to face. I study the rate and the pitch. These are things that can be done in any language. I do not study semantics. The word choice. I'm studying the tone of your voice which is mine is consistent. I could care less what your tone is. That could be a flag or a mask, but you study someone's rate of speech and how loud they speak their pitch and every 30 seconds to two minutes. Think about the X. Y. Chart that you had in pre-algebra, you can see how fast or how loud they're going.
You consistently market every 30 seconds to two minutes. I would back it up with an answering speed because that is something that you cannot control. It's more subconscious, you can manipulate your tone rate and pitch. But the professional interrogators and police officers’ usual throw the question in the fourth or fifth time to really judge the answering speed. So, if you can do that xy chart with a horizontal line behind it and kind of gauge from 0 to 10 where you're going, you will see areas of spikes or dips and in my opinion that's the time to ask a tie down or pin down question or clarification question.
And these are certain times in which you're able to assist the conversation of moving forward for better clarification and it's not really giving away your power on that. You're really doing more of the Wuwei the less struggle the rudder of the ship. And so, this phonetic micro expression reading can be done just mind you this in your 1st 30 seconds. I don't know you and one is the loneliest number in your second minute. We could have a match off one and a one fast and high, low and slow by five at least.
You might have an odd man out in regard to your quadrants because after you've gone all four quadrants you have to repeat a quadrant, but most of the time people are in quadrant, on the top and the fast and so by your 10th 30 seconds to two minutes. Think about it like this, it's about 4. 5 to 5 minutes on something like that. And by your 11th you should know how somebody is speaking that's 5. 5 minutes in on a 10-minute conversation. And by then you will know how to close the deal.
And so, once you see it you can't unsee it. After three weeks it becomes habit and once you start paying attention to it it becomes very lucid and clearer. You are not lying and I'm not manipulating but these people are obviously giving away certain tell signs on how they speak on first time or even long term conversations and if you do catch somebody being facetious or not as clear, maybe ask them to repeat it using other senses or using another example to see if they're consistent. And so, I think it's an excellent way not to be offensive because passive aggressively you could once again use a me-too technique with somebody.
Let's just say you can't hear them. It's a bad connection on a cellphone or a dog is barking in the background. I try to fall on that small sword instead of placing blame on them, it's for my clarification Steve, did you say 123 or ABC because the worst thing you could ever do Is have somebody so upset and go down rabbit holes because now you need to restart your phonetic micro expression, reading the Tarot Card Reader said you could read two different reads in 10 minutes depending if it's sunny or raining, same person, same hour, but it could be a different read.
So, the greatest thing you could do is to ride that weight and keep it at that apex if you can. It's like when people said lucid dreaming, you really don't want to readjust your body to be able to keep that consistent breathing and body posture. With someone that you're speaking with, you try to keep them as consistent as possible. There's a little wiggle room there but don't go extreme and if you can handle something like that, fall on these swords, get clarification.
I think your audience would have some extremely effective conversations with people on the first time. This is a remarkably interesting area because we do have an awful lot of folks that either work in contact centers or are managing contact centers or even outsource to contact centers. And the training of agents tends to be remarkably similar in most organizations but they're not thinking about how they can better control they’re usually using the approach where gee I'm sorry you're having that problem. So, they're falling on the sword most of the time.
But if you think about the calls, right? If you think about the types of calls that come in, I mean they're not picking up the phone because they're just calling to say thank you or their colleagues to say gee what an excellent product this is. They're usually picking up the phone or they're making a contact with them because there's an issue, there's some type of an issue either they don't understand, they don't know how to fill out, they don't know how to do something or there's a more negative issue.
So, if you think about the incoming approach that happens, a lot of it tends to be negative. And unfortunately, the contact center agents these days are feeling increasingly of society's negativity coming out of the pandemic. You know, because people who are very understanding more, more understanding during the pandemic, but they’re taking it out on front line people. So, I don't know how you guys have seen things. But from the folks that I've spoken to in the last few months, it seems like most of the calls are key issues and they have to diffuse right away.
So can they use the phonetic micro expression method that you talk about to kind of even the playing field and get them to calm down so that they can explain what their issue is better rather than they're ready to blow up at any moment type of thing. Sure. And I'm glad that you brought that up, that's a subject that I can easily address and apply the phonetic micro expression read because mind you my friend you could start the call yelling and cursing and at the end thanking them.
So naturally your phonetic micro expression reading might be adjusted with raid and Fitch. But I would never say that I'm sorry unless you specifically spilled the drink or broke the window because then you might get offended because this individual speaking with you is so nice, they didn't do it but they're apologizing for someone else's broken window. So, my suggestion from my agents immediately is to thank you Steve for sharing that with me. I understand your position didn't mean that I agree with it, but I understand your position and allow me a moment to make it work and fix it for you.
And so now the audience, your client coming in, guns a blazing isn't really putting all that anger at the individual because that individual did not make that problem. They're taking the shrapnel; you say the incoming. That's a wonderful way to use it incoming Obama grenade. But I like to defuse. There's a technique that I use called the buffer boomerang technique. And so, if somebody comes at me with a negative tone, I will like sponge and buffer that negative tone. I will name drop you and say Steve.
That's an excellent question, repeat back your question what it was to show active listening. So, there's a connected key lock there and then boomerang it back as a plus three. So, I could potentially my friend readjust the tone and the pace of the call to then put it back into that phonetic micro expression reading that you need to really nail it. But I believe that people are frustrated and mind you this there's a lot more omnichannel non voiced support. So, prior to that phone call they might have filled out a couple forms, send a couple of emails that only elevates the stress.
So, when they're calling, they're almost letting off steam. And if you allow them to speak, you'd be surprised how it goes from attend to it to both in pitching the rate they cry it out and then everyone calms down. You've taken copious notes. Now, Steve, you mentioned A B. C. And D. What about the Richard? Thank you, Steve. And e there's nothing wrong with raking and reviewing and meeting minutes. It's I can't just solve it with you with a magic potion. These things, someone is coming to you emotional, they don't know you you might need to repeat your name multiple times in third person because now they're embarrassed.
Three men it's in to ask your name Steve. So, you could say okay at the end of this call, Richard, you're going to say Steve. You really helped me out in this section you know, oh thank you Steve. Great. I got them I anchored. And so, these are certain soft skills to just be polite, show your manners, Take that certain control of a conversation, more of a shepherd with its sheep. They zigzag but they still go back in the barn. So, I don't need so many jagged edges.
There are no straight lines in nature and and I love empathy with somebody because when I use your name, I will usually use it in a transitional sentence or confirmation. And then during the conversation I will use personal pronouns as you know the yours and ours just to make sure that I'm keeping your conversation going in your attention and then landing in the bomb when I dropped the name drop and you should take these calls every 30 seconds to two minutes because as you say, they could change. But this gives you an excellent chance, my friend, if you really want to look at it logically that if somebody is calling in, you have a chance to retain the client, you have the chance to up sell them.
If that's what you're doing, you could get a referral out of it. But look at it like this, let's say we drop the ball. Worst case scenario, this individual will take the time to do an exit interview and tell us areas in which we could have improved or what our competition had done to earn their business and as long as you're willing to keep an open mind and I don't like the word constructive criticism. I mean you fumbled the ball; you should have known what you were doing.
Then just call the balls and the strikes and let you know that you made this error and learn from it and don't do it again. And these are the sort of things call by call person by person instead of doing 100 calls a day Steve. Why don't you have your agents take 95? They're taking extra couple three minutes on the phone to let Mr. jones relax a little bit. That is the secret to the successor old school style. This is interesting because as you're explaining some of these tips and techniques, it occurs that it doesn't just apply in the contact center world.
I mean this could be if you're a brick-and-mortar store, it could be your pizza place. There could be people calling because hey, you got the wrong toppings on my pizza. The delivery was wrong or there could be all kinds of things, but it applies to all areas of business and people running small businesses could learn from these same techniques. Don't you agree? This could save a thanksgiving dinner. A marriage. These are just diplomatic soft skills of attentive listening and prioritizing, but I couldn't agree with you more and I never even shared with you.
My favorite technique. It's the positive escalation when I call a place and people always give the gatekeeper a bad rap. But these are the individuals that the CEO and the owners love the most and they're the first impression and the strongest warrior of the tribe. They're the first one there, representing them in the best light. And so, for me, I'd like to understand their protocol. I like to properly introduce myself and say the name of their company and ask how their company is doing sometimes better than they do just to at least give them a taste of how I speak instead of just immediately asking to speak to you Steve.
And then if this individual decides to transfer me the first thing, I'm going to let them know prior to the transfers that they did an excellent job. And I will be mentioning that verbally to the owner of the company and at the conclusion of the call with the owner of the company, I will also mention that in writing. So, if I happen to call your company back, the Richard Circle's complete because this individual remembers me, and I've heard dozens and dozens of times. I thank you and saying I've been here for a decade and you're the first person that wrote about me to Mr. jones.
And these are individuals that will tell you anniversaries and promotions or no Steve’s direct extensions. 1 25 calms on Thursdays at two. Thank you, Catherine. I appreciate it and I love them to death. Those are the greatest insiders. It's a plethora of information and the moment that you start bullying your way in there or pretending they're waiting for your call or your insistent. That's why they're there to hang up on you. But there's a certain way to be not clever, but you have 30 seconds to make a first impression.
Half of that is your speech her speech and give a couple of seconds of silence. So, you really got about 12 seconds to speak. That's not a lot. My suggestion is to say things that they're most familiar with which is the name of their company and their own name and then you got to do your own name as well because you can't be anonymous. The whole call that's shady. You can use a little bit of that in the beginning by just doing a name spike in a proper introduction and if you get the past to pitch, you have the momentum and then you do once again that sort of escalation.
It It seems to work for me because it separates you from hundreds if not thousands of people that are prospecting that business interesting back to the contact center for a second. You talked about have your agents take 95 calls instead of 100 but most of the contact centers that I've dealt with over the past 20 plus years. They're driven by their average handle time. They're driven by the numbers to some degree. They're even told when they're going to the bathroom. How do you resolve that to a contact center manager that is just driving everything by the numbers.
So, you're an intake coordinator for a law firm for lawsuits against firings or disabilities and somebody calls in and they happen to become emotional for a minute. What are you going to do Steve look at the clock and say Mrs. jones. Please hurry up. I only have two more minutes to talk to you. You know what would happen? It wouldn't be for the client or for me, the agent might resign on something like that. So as much as we want to stick to certain metrics, you're talking about an artist of speech.
Somebody that is in the moment that's in the now that wants to assist this individual the best way that they can and by limiting their ability to build that sort of rapport or to allow someone to get it out. Which could be the key to closing the deal or to Upsell for something or to get that referral. I don't do things like that. Now we're not doing extreme where someone's doing 50 calls a day instead of 100. But you can see there's an average but that's what it's called an average and if you say you just want to look at conversion ratios.
Look at that too. But everyone once again is an artist and they have their own special sauce and some people are graded intros, other bodies, other conclusions. But my goodness gracious is somebody is in the moment and they're connecting with someone and they're standing up instead of sitting down and you could tell they have the glaze where they're not staring at anyone. They're just thinking of the client, and everyone can see them doing this. You don't think that that energy spreads on the floor. You don't think that that's important as well.
That sort of synergy. So, these rigid centers that judge you on your bathroom breaks and your handling time you're going to break the agent. I mean you can do that and grind it out, but you might have an attrition rate. But if I give somebody the ability to expand on a call and to be themselves my friends. So, they're not just plastic and going through the motions then I can create an ace, I can create a leader. I can create someone that will come to me at the conclusion of the call and say you know, Mrs. jones started crying.
I go she alright, She goes, yeah, it took a couple more minutes but I connected her through to the counselor and I gave additional notes because we had to speak about her husband just passing away and the fact that she has to move and other things that would have never been qualifying the call because you're supposed to be asking her just certain questions but know this individual added additional things and then they say, thank you for listening. You're the different company than the ones before that. Just put me through the assembly line and you know that it's the mom and pop.
It's the bed and breakfast. You'd rather go to the small hardware store sometimes because you know the man, I'll drive an extra couple of miles from my favorite restaurant Steve. That's the sort of the science that you're talking about. It's amazingly simple. It's how you feel and how you were treated. What about the price? What about the price? Sometimes it's worth the money. It's not always about saving a dollar. It's about supporting your business or if I'm having a day with some blues, you come over to me and just let me know you're happy that I'm there and you sit with me for a second.
So, as we get older, my friend, those are the sort of relationships that we see at businesses and you, and I understand that the grind and we also understand when your favorite client walks through the door. So, I like to pay that forward the best that I can. Absolutely. So, I went down that path and I think your answer and your philosophy is brilliant. Unfortunately. I mean it's the way I believe too that the contact center folks in an organization should be revered because they are your front line.
They hold things together. They are the impetus for the referral the up sell the further sell the expansion all those things. Yet still in today's world, C E O s don't always think that way. They look at a contact center as a cost center rather than the proper way of looking at it as it's an expansion center. It's a focus group. It's the lifeblood of the company because those folks have the most contact with our customers post sale, they become the hub of the post-sale journey and unfortunately maybe it'll take another generation before enough sea level folks understand that.
So that brings me more to the conversation of culture. How do we develop a culture in our contact centers especially and I know this can spill out into the rest of the business, but how can we develop a culture that rewards and reveres the contact center agents as being the customer success vehicle, the people that help our customers become more successful using our products and our services. You must look at it Two ways. If you yourself are not centered in balance, it would be exceedingly difficult to expand and to think of others.
I can't hit the ball and drag johnny as much as my agents here have become bilingual, which shows structure and dedication over years outside the classroom. I expect them to do the same thing if they're thinking about being a telemarketer as a profession besides the eight hours that they put in here, they should be doing dedicated practice outside of the center, reading in English watching certain movies or speeches so they can take certain parts of rhetoric that inspired them. That they saw transitional sentences or effective. You could do case studies in history and find out certain speeches that moved people.
And then secondly, I mentioned the word synergy. These individuals were a very social environment. If you and I are working out at the gym Steve, we're going to be pumping each other up to put up three or four more on the bar and put more plates up. So, I expect the audience, the agents to feed off their energy and to share ideas and to pick someone up when they're feeling down. As I mentioned, I created a Gamification culture. So, I have a place where people can let off steam, recharge batteries hang out with me and meet people from other departments.
So that assists me in one way. But also, since once again English is their second language. The fact that they are getting a return on investment. I see that these agents are much more focused for intense periods of time because of the translation. So, it's less area for distraction. But here's the best part my man regarding my culture when I first came down here 27 years old, I didn't start sea level of my friends call center. I taught English decided to stay and then worked at the center and so I was with the proletariat for four years, I went through so many departments.
I saw the good and the bad and what it did for me was it enabled me to see areas to enhance it for the agent and for the client to give them their dignity, so they don't feel like robots are expendable. And when I had the opportunity to start this business, they couldn't fool me because I was on the phone, I've done this before and I hate to say it, I'm not bragging but I am the sin save my dojo in this industry where people burn out and they look down upon it, I thrived really excelled.
But I saw the art in it. Look at it like this, you're very selective of the campaigns that come in here, we're in a strict catholic country. They must go home and tell their parents what they do. If I brought in something gray area or shady, no one would take it. So I'd have no friends of my chuck e cheese birthday party and so you have to do an account to not only where the client feels okay offering it, but the Asian would feel comfortable making the calls because if it's a forced fit, if it's out of place and out of character, they're not going to last long, they're not going to sound natural and we're not giving anything real specific here.
But as I say, I must ensure that what I'm bringing into this call center something where I'm able to fulfill the needs. Now I can add scripts and suggestions, but initially it must be something that just does not compromise any sort of ethics interesting. Well, let's cover a little bit more because I'm fascinated by not only the culture, but the organization that you've built to help organizations that want to outsource their contact center. So, we could talk a little bit about your training, you're coaching your mentoring methods and then what does the knowledge base look like for your agents to always do a better job?
Because quite frankly, I mean you're going to do as good or better a job than the company you're representing because you're going to keep the account and you're going to keep them happy and keep them over the course of a lifetime. So how do you train differently? How do you coach and mentor folks and keep them so that you don't have the attrition level that a lot of places have today. That's a wonderful question real fast in regards to attrition, I have more of a natural attrition than a forced attrition because companies such as amazon hp intel and oracle and Sykes are here, so I'll lose somebody for a scheduling conflict for the university of boyfriend or girlfriend works there closer to their home, very rarely, if not never someone will say that I insulted them, yelled at them, gave them the walk of shame.
It's just maybe an ex-employee with some sour grapes. I treat everybody with dignity, and I look for ways to delegate and promote them, but initially it's really the psychology prior to any sort of skill set. So, fear is a morbid anticipation of things that haven't happened yet. The fact that they learned a second language is 10 times harder than any campaign. I'll put them on. I also believe in the right bus, right seat philosophy. And so, when they come into the call center besides starting their day playing pinball to make friends and relax a little bit.
We really do focus on quality assurance so we can grade their calls for certain metrics. But I try to do certain breakthroughs like when they're filling out their resumes with me and putting in all their credentials, I'll ask them to turn the page over Steve and give me a couple of paragraphs of a coming of age moment, let me know when you beat up a bully or save the kitten from a tree. And so, I could use this when they're having a rainy Wednesday to remind them of when they were a champion.
These are things they always have in them. It's just a matter of getting it out and keeping it consistent and so let's just say in the first day of class, it's especially important not just to lecture them when they just nodded you and walk out the door. You need to have checkpoints; you need to have interaction. You can go over a certain segment and then just maybe have somebody stand up in front of class and read the next paragraph. Why? Because you're triple gunning. They're reading out loud their public speaking, they're doing it in front of the boss.
Imagine those sorts of butterflies you would have, but if you could triple or quadruple your training daily where then you go upstairs, you record yourself reading the script, where you're practicing it. You're not just reading it, you're speaking into a recording device, then you're listening to it and then you're doing a self-analysis for self-adjustments over the things we spoke about. You'll know when you're pausing is off or when you're too loud or too best. Are you stuttered or mispronounced a word and I'm allowing you Steve to write it out phonetically, at least learn how to spell it.
But the vowels are sometimes tricky for Latinos, so it's okay to be able to switch things around so it's pronounced a certain way, and these are the sort of adjustments, minor adjustments that we make for somebody to feel more comfortable initially. So, they don't pick up unhealthy habits and kind of like bedside manner. I can't stress enough; the name drops and the act of listening and the confirmations because people feel much more comfortable when they're being listened to, and you are taking your meeting minutes and if we need to repeat something in the military alphabet.
A it shows that you're extremely involved and engaged in the conversation. A lot of the times people served in the military, so they think that's cool and you're not just making up words and going along. These people know that you are actively trying to spell their name, their email address correctly. And so, I've seen the tens of thousands of phone calls. That that's the most effective way of not to offend somebody when you can't hear them well or they have an exotic name or if it's something where you just say, yeah, okay, but the next thing, you know, your email bounces back.
It would have been better off to confirm if it's L for lima, you know, and just to make sure that you got it. And as I say, these are the sort of things like in school, you come to class, you do your homework and you do your quizzes, you can still not do so well on the final exam, but you're going to pass the class, you will be preparing yourself and marinating and softening up the call in the relationship in order to convert it. And sometimes my friends, it happens a second or third time don't expect a cold call close.
I tell my clients to put their checkbook away. A lot of the times, I just want to answer their questions and show credentials and reintroduce them to other people on the floor that they can meet and make a better decision. So don't feel rushed. People will see that, and they will be apprehensive to move forward with you. So let it happen at a natural pace. So, you said something about you QC. All the calls and I think I remember you were talking about your Hall of Fame, you know, the best and the worst calls.
I mean is that used as a training method for everyone to understand both the good and the bad types of calls. Absolutely. Remember you were mentioning earlier about people calling in the first round of calls coming where people are upset if they can ride that wave and they see the bark is, there's no bite. It's just barking and that we calmed mars jones down. We listened to Mrs. jones, we separated piles, we were able to move forward. The call didn't take that long because we didn't have to repeat things because we were confirming things.
We eliminated rabbit holes. We did the mirror imaging. We did the phonetics; we did the drops. It's beautiful. Now you have this toolbox. It's not a to Z. There are steps that can be skipped or moved back to how about we look at it like this? I loved romantic tragedy. So, I consider that a hang up call is a romantic death. Where am I going with this? Let's just say you're just hardcore carpet bombing, making outbound calls and no matter what you say, you're calling a place that she says, don't call again or not interested or we're good.
Thanks, and hang up. I always look at it like this. If you can do a company named spike and do a name, drop of the individual before they hang up on you. I think that's a beautiful death. I think at least poor lome knows you got something out of that call. But then they wouldn't be surprised that you could anchor yourself by just getting them out of that trance by saying their name in that 1st 30 seconds. I've had Times where we bought another minute, bought another three minutes and just by default, nothing on our own.
We couldn't move forward. I'll give you an example. People can call me, and we could be on the phone and 99% were ready to sign the contract. But then they ask if we do Chinese, I don't have Chinese agents, I don't do graveyard shift and I can't match offshore prices India and the Philippines. So just by that alone, I'm not able to move forward, but 99% fit. So how do I feel about that? A little disappointed. But then again, I was able to go 15 rounds lost on the decision, but I was still able to make my points listen to their points build rapport, have some labs introduce, fantasize good call.
So, another couple of questions, what type of companies or what type of industries do you guys mostly handle calls for inbound or apa? Well, I'll let you know five. We don't do, we don't do sports books, casino stocks, pharmacies or sweepstakes. I have nothing against it. Just don't want to do it. But I'm looking for small to medium sized companies in the United States, Canada Central America and Europe that would need individuals to make outbound lead generation, appointment setting or inbound customer support. And it's amazingly simple.
Our agents are college educated; they're dedicated. I don't have a blended or mixed center. They only work for your campaign, and they have some amazing skill sets here. Costa Rica really packs a punch regarding business process outsourcing. I have mentioned some of the big boys, but there are tons of call centers here and since we're the only democratic society in central America, they don't have a standing army. So, there's a 95% literacy rate Steve so as much as people might see telemarketing call centers as transitional sort of jobs or something in the United States, as you say, has a certain rap here.
It pays more than most vocation. So, I'm having some extremely educated bilingual people with degrees walking in this door and working with me. So, it's amazing the sort of people that you meet here. Very eclectic, all diverse types. That's great. So, if a company called and says, okay, we want to get started, what is that initial onboarding looks like time wise especially and system wise and how quickly can you be up and running to take their calls? Great. Well let's just say I accept the vertical and I'm comfortable with that.
There's a pre-launch checklist that my floor manager and chief technical officer sent to that company. It's exceedingly difficult for me to start moving forward without stations being set up connections, made scripts for bottles, reporting and contact because once the ads go out and people come in, it's really a seller's market. I got to be able to explain it to their candidates a, the campaign that they're doing the incentives that they have and the metrics that they're expecting. It just can't be fantasy time. It needs to be something that's concrete.
And so, once we bring the people in, it really all depends on the training time. I've had people go as low as a half a day just to teacher CRM and do a little bit of role play for fun and others do longer training sessions, even up to a month. That concerns me because we do follow all Costa Rican labor laws and there are certain call centers that are known for like for an example, sykes has the MetLife account and supposedly people will be there for an entire month training and then on their first day of coming back to work, they just don't show up.
And by Costa Rican labor law, they need to get paid for that month they go on a certain list as being a jumper and it's not fair, but that's the name of the game. So, the longer the training, the more I'm concerned because people sometimes can take advantage of that and just use that as a placeholder until they can find another job. So, if we have certain awfully specific checkpoints to ensure that this agent really has done their due diligence, really engage really up to speed.
That's a good risk compared to just doing five days’ worth of classroom, talking about merchant process outsourcing and stuff like that. It needs to be awfully specific, and I have to ensure that this client that I'm speaking with does have a track record. If it's a brand-new pilot project, then we need to invest in the process and there shouldn't be any surprises and I must let them know what to expect when building a campaign, there may be attrition. We may need to readjust the script, call certain area codes, or do certain things.
But I guess the most important thing about it is being forthright, when it comes to onboarding people, I can easily have somebody in five business days, depending if you need 10 people give me up to 10 business days, you know, and maybe we can hire people piecemeal, we can catch them when certain campaigns and other centers and as I mentioned, it's very competitive out there. The more that you put out the start date, the more that you're going to lose people because they need a job between those times and now since Covid came, it really adjusted to the work from home.
So there is an advantage of the brick and mortar because of internet redundancy, my generator and on site I. T. Support but Steve, I was exceptionally fortunate during Covid to be able to adjust my business model virtually because if I owned a brick and mortar only like a bike shop or a pizza parlor, I'm in big trouble as much as I lost a lot of the essence of the center and the camaraderie? I was able to survive. But you know, the labor pools changed. I must ensure if there is training, they should be on site to know the company culture and at least meet us before going home.
It's one of those things my friend where I really did see a huge shift that when I first started this back in 2000, that's great. Well, in the last few minutes that we've got, you know, I'd ask you whether we could give our listeners an exercise. We talked about the two-paragraph coming of age. Can you explain an exercise that folks can do as homework after they listen to this episode. And that might be interesting for them to learn more about the content that we gave them here today and then when we come back maybe you can give folks a way of getting in touch with you guys if that's something that they're looking for.
Thanks Steve, I appreciate it. Let people do the Triple watch. They should watch something without sound, they should watch something without sight. And if you want to study the visual body language, that's great. Just watch something without sound. You can assume what they're doing and then if you want to study the phonetics, to choose a channel that you don't understand the language. Like for me it would have to be Chinese or German or something like that. Italian French and Portuguese are too like Spanish for me.
But if I watch the Chinese channel, it's extremely easy for me to do that phonetic micro expression reading because I don't understand any semantic. So even I'm taking out the tone, I'm just studying their rate in their pit. Do not get study it that way while you're on the phone, once again these are things that you can do. You just draw your xy chart the horizontal line and every 30 seconds to two minutes point to how Mr. Jones's speaking just for practice, but it is about practice. It's about dedicated practice.
Record yourself, listen to yourself. I don't like how I sound. That's what everybody says. But guess what you that's what you got. So, you need to adjust it and as you and I have a mirror and our beards look great because we do look great. You could do the same thing with your voice as well. Record it, master it adjusted. And if you do that, you'll see that you'll get more positive reinforcement from people. There will be more I guess inclined to ask you for advice because you were sympathetic about it and the way you spoke about it and finally if you are in a certain situation where there's emotion and its tense, you should choose to speak last.
And if it's not something where you need to immediately give an answer then you should sleep on it so you can decompress and come back the next day a little more levelheaded and prioritize and that's an excellent way to grow and to crack some codes and to get to various levels. You don't always need to prove your point at that moment. There are other ways to do it. So, you don't overreact overextend and say something you regret. So, it's not like you're being weak. No, you're being considerate of it and you're being tactful about it.
If you're in the moment and its face to face with somebody if you must, even though it looks funny, you should close your eyes when speaking. So, there's less distraction and you're not energy being sucked from you. They might say why you close your eyes. I'm allowed. There's no rules to this. It's not tag you're asking me something emotional, so allow me my focus and my balance and if somebody is being aggressive with you, I think you should look in between their eyes, it looks like you're looking in their eyes.
So it's not like you're looking away or allowing them to suck the energy out of you, like Medusa, but it is a certain technique sir where instead of losing your direction and your energy and your breathing, you can regroup yourself and these are the sort of conflict management skills that have assisted me and having more productive conversations when they could have really gotten out of hand. That's great. I mean this has been filled, filled with great techniques, tips and insight as well. Thank you for being so generous with your expertise.
This has really been a wonderful episode, Richard. How can people get in touch with you if they're thinking about outsourcing if they're thinking about needing a contact center because I think by the end of this, they understand what you bring to the table. So how can they get in touch with you? I really appreciate having me on the show today with you, your audience and allowing me to share this information. The first thing they should do, my friend is by a first-class plane ticket. Come down here to Costa Rica so you can enjoy some eco-tourism, go to some beaches and waterfalls but your audience can give me a call at triple 82716750.
Or send me an email. CEO Costa Rica’s call center dot com. And finally have an exceptionally large Facebook fan page about 98,000 local Costa Rican Ticos. And they can't wait to meet you, Steve. You're going to have tens of thousands of new fans in central America. I can't wait. Well, Richard, thanks again for joining us today. I really love the thing that you said earlier and I'm going to add something to it. So, each agent is a voice artist, and this is a message to all the C E. O. S out there that have contact centers and folks that have agents working for them that each agent is a voice artist and I think you should let them create a great interaction.
So let them create, let them build those great interactions. So that's it for our episode of the Science of C. X. I'm Steve Pappas, your host. We've had Richard blank on today from Costa Rica call center and I want to thank you all for joining us. If you like the content that we bring to you, please feel free to drop us a review wherever you get your podcasts and until we meet again, please stay safe. Stay healthy and do take care everyone. Bye bye. You've been listening to the science of C. X. My name is Steve Pappas.
I really hope you've enjoyed this episode and if you have the highest compliment that you can give us is to subscribe rate and review the science of C. X. Thanks. And we'll see you in the next episode. Finding one place to see all customer experience related tools of technology has been difficult until now. We just built it. Get ready for a science of C. X. Original customer experience technology has been helping to drive businesses by giving them insights into better methods to engage and delight their customers for some time now.
But if you're looking for C. X. Tech you must search everywhere to understand the whole landscape. C. X stash is your simple why stop directory of all the Great Sea X related technology you need. It breaks down all C. X by collections like analytics, crm, journey mapping, voice of the customer, you ex customer support and more. It's free to create an account and use no advertising. Cluttering up your experience just one place to find all the great C. X. Tech. Sign up today at www.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SacrificetoSuccess #Scienceofcx
Science of CX, The Forgotten Art Project, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank.
David Wilson is "On Another Track". It's been the story of my life and many other people that I have met. That is the motivation behind this podcast series. I want to take you on a journey, exploring people and places from around the world. I'll take you to places you have never been and to places where you might not want to go! My Dream.
Welcome to the 66th episode of my podcast series that shines a light on how people have changed their lives and what was involved in getting themselves On Another Track!
When you first meet Richard you are blown away by his clarity and amazing energy. Having been involved in call centres since the age of 27, what Richard doesn’t know about empathy and having a downright good time in the workplace, is not worth knowing.
Don’t get me wrong, he’s no pushover as he competes with the likes of Amazon but at the same time he manages to keep 150 local people employed in this Caribbean paradise.
David Wilson shines a light on how people have changed up their lives and what was involved in getting themselves On Another Track! I want to leave a legacy not only for today but for people searching for a future to life, the universe and all that! Sounds big? It is but guess what? There are so many people out there have great stories and advice. Are they willing to share it with the world? Let's find out, lets get "On Another Track!"
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #onanothertrack
On Another Track Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer
On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank.
https://youtu.be/WsS6kIf_Oh4
On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank.
David Wilson is "On Another Track". It's been the story of my life and many other people that I have met. That is the motivation behind this podcast series. I want to take you on a journey, exploring people and places from around the world. I'll take you to places you have never been and to places where you might not want to go! My Dream.
Welcome to the 66th episode of my podcast series that shines a light on how people have changed their lives and what was involved in getting themselves On Another Track!
When you first meet Richard you are blown away by his clarity and amazing energy. Having been involved in call centres since the age of 27, what Richard doesn’t know about empathy and having a downright good time in the workplace, is not worth knowing.
Don’t get me wrong, he’s no pushover as he competes with the likes of Amazon but at the same time he manages to keep 150 local people employed in this Caribbean paradise.
David Wilson shines a light on how people have changed up their lives and what was involved in getting themselves On Another Track! I want to leave a legacy not only for today but for people searching for a future to life, the universe and all that! Sounds big? It is but guess what? There are so many people out there have great stories and advice. Are they willing to share it with the world? Let's find out, lets get "On Another Track!"
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #onanothertrack
On Another Track Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer
On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank.
https://youtu.be/WsS6kIf_Oh4
On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank.
David Wilson is "On Another Track". It's been the story of my life and many other people that I have met. That is the motivation behind this podcast series. I want to take you on a journey, exploring people and places from around the world. I'll take you to places you have never been and to places where you might not want to go! My Dream.
Welcome to the 66th episode of my podcast series that shines a light on how people have changed their lives and what was involved in getting themselves On Another Track!
When you first meet Richard you are blown away by his clarity and amazing energy. Having been involved in call centres since the age of 27, what Richard doesn’t know about empathy and having a downright good time in the workplace, is not worth knowing.
Don’t get me wrong, he’s no pushover as he competes with the likes of Amazon but at the same time he manages to keep 150 local people employed in this Caribbean paradise.
David Wilson shines a light on how people have changed up their lives and what was involved in getting themselves On Another Track! I want to leave a legacy not only for today but for people searching for a future to life, the universe and all that! Sounds big? It is but guess what? There are so many people out there have great stories and advice. Are they willing to share it with the world? Let's find out, lets get "On Another Track!"
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #onanothertrack
On Another Track Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer
On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank.
https://youtu.be/WsS6kIf_Oh4
NOT YOUR AVERAGE CEO LIFELINE PODCAST B2B GUEST RICHARD BLANK COSTA RICA'S CALL CENTER
Welcome to "Not Your Average CEO: lifeline," the groundbreaking business podcast revolutionizing CEO and business owner strategies. Unveil success secrets with extraordinary CEOs sharing unique tips. Gain an edge in entrepreneurship through transformative episodes packed with wisdom, innovative growth strategies, and insightful management techniques. Stay ahead with our cutting-edge podcast, tackling challenges, navigating markets, and fostering resilience. Join a vibrant community, connecting with like-minded professionals, forging partnerships, and turning dreams into reality. Subscribe today to redefine leadership, innovate, and succeed. Elevate your CEO game - because you're not average, and this is not just another podcast.
Not Your Average CEO Lifeline is a podcast that provides vital insight to growing, enhancing and managing your business. Listen in to hear how to grow your business, expand your knowledge base, master the art of delegation, navigate the virtual space, save money and much much more!
Business podcast that provides vital insight to growing, enhancing and managing your business. Listen in to hear how to grow your business, expand your knowledge base, master the art of delegation, navigate the virtual space, increase profits, and more. Hear expert advice from our guest speakers.
On today's episode of Not Your Average CEO Lifeline, we are joined by CEO, Richard Blank. Richard is the CEO for Costa Rica's Call Center and has been since 2008. He brings some amazing advice on how to turn employee morale around, keep motivation up and how to communicate successfully. Be sure to listen in to learn more about leadership, strong corporate culture, some outsourcing tips and how to become successful in the call center world!
NOT YOUR AVERAGE CEO LIFELINE PODCAST CX GUEST RICHARD BLANK COSTA RICA'S CALL CENTER
https://youtu.be/pjLrWgYeVh4
Stuck and ready to quit due to lack of motivation?
Click now to discover the ultimate guide to reignite your drive. Unleash proven strategies to overcome obstacles, get inspired, and conquer your goals today!
https://discoverybit.com/question/how-do-i-motivate-myself-when-i-am-about-to-give-up/
#life #Motivation #inspiration #success
Sales trainer that became a CEO of a call center. The Make Careers Happen Podcast with Richard Blank.
Welcome to Make careers happen. A podcast with the main focus on helping people to find success in their careers. Guiding people to find their professional business journey.
Ishaan Haider is a teenage host of the show and is located in Dublin Ireland. A very ambitious highschooler that engages his time with interactive learning outside of the classroom. Ishaan seeks to improve his communication skills by interviewing established business leaders that pay it forward to the next generation. Make Careers Happen podcast is just a start to Ishann's bright future with grit and determination to makle things happen in a positive way.
Ishaan dives deep into the subject of moving abroad and starting a company from scratch in Costa Rica. He follows up with Richard on multiple questions regarding the use of advanced telemarketing strategy combined with conflict management can adjust the tone through interpersonal soft skills. The podcast concludes with a discussion on customer support by proper rhetoric and gamification to increase employee motivation.
Make Careers Happen Episode #2
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #MAKECAREERSHAPPEN
Make Careers Happen Podcast. Guiding people to find their professional business journey. Episode #2
https://youtu.be/SbtZsgoWyBM?si=Cd22_5r-D6ewfaJE
Sales trainer that became a CEO of a call center. The Make Careers Happen Podcast with Richard Blank.
Welcome to Make careers happen. A podcast with the main focus on helping people to find success in their careers. Guiding people to find their professional business journey.
Ishaan Haider is a teenage host of the show and is located in Dublin Ireland. A very ambitious highschooler that engages his time with interactive learning outside of the classroom. Ishaan seeks to improve his communication skills by interviewing established business leaders that pay it forward to the next generation. Make Careers Happen podcast is just a start to Ishann's bright future with grit and determination to makle things happen in a positive way.
Ishaan dives deep into the subject of moving abroad and starting a company from scratch in Costa Rica. He follows up with Richard on multiple questions regarding the use of advanced telemarketing strategy combined with conflict management can adjust the tone through interpersonal soft skills. The podcast concludes with a discussion on customer support by proper rhetoric and gamification to increase employee motivation.
Make Careers Happen Episode #2
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #MAKECAREERSHAPPEN
Make Careers Happen Podcast. Guiding people to find their professional business journey. Episode #2
https://youtu.be/SbtZsgoWyBM?si=Cd22_5r-D6ewfaJE
Sales trainer that became a CEO of a call center. The Make Careers Happen Podcast with Richard Blank.
Welcome to Make careers happen. A podcast with the main focus on helping people to find success in their careers. Guiding people to find their professional business journey.
Ishaan Haider is a teenage host of the show and is located in Dublin Ireland. A very ambitious highschooler that engages his time with interactive learning outside of the classroom. Ishaan seeks to improve his communication skills by interviewing established business leaders that pay it forward to the next generation. Make Careers Happen podcast is just a start to Ishann's bright future with grit and determination to makle things happen in a positive way.
Ishaan dives deep into the subject of moving abroad and starting a company from scratch in Costa Rica. He follows up with Richard on multiple questions regarding the use of advanced telemarketing strategy combined with conflict management can adjust the tone through interpersonal soft skills. The podcast concludes with a discussion on customer support by proper rhetoric and gamification to increase employee motivation.
Make Careers Happen Episode #2
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #MAKECAREERSHAPPEN
Make Careers Happen Podcast. Guiding people to find their professional business journey. Episode #2
https://youtu.be/SbtZsgoWyBM?si=Cd22_5r-D6ewfaJE
Keep It Uplifting podcast. James “Uplifting” Edwards explores the intersection of lifestyle and success with Richard Blank.
Welcome to 'The Keep It Uplifting podcast. James “Uplifting” Edwards explores the intersection of lifestyle and success. Join us on a journey as we dive into inspiring stories, expert interviews, and actionable tips to help you craft a life that's both fulfilling and prosperous. Tune in for insights on achieving your goals, enhancing your well-being, and living your best life.
Keep IT Uplifting Podcast is a Lifestyle, Fitness, and Motivation Podcast. This Podcast is for goal setters and goal achievers. If you're someone who really loves to be motivated and really wants to grow their mental fortitude this is for you. James Edwards created Keep IT Uplifting is a lifestyle that can get you through your lowest of lows and push you to your highest of Highs. So Listen in and Keep IT Uplifting!
In this episode, I sit down with Richard Blank the CEO of The Costa Rica's Call Center. We will discuss how his life changed and took twists & turns at the mere age of 27. You are in for a treat. Enjoy! Thank You And Keep it Uplifting.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #inspiringworkplaces #keepituplifitng
https://youtu.be/8SWSLJ6jdpg?si=hXe4437yEoGV5zRE
Presented by your hosts Sun Soul X and Soul Toucha the Poet. We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it. Here and there we’ll also drop thoughts of the day and various history facts and much more to keep you entertained. You can also catch our live podcasts on YouTube and Facebook at The King & Eye Life Podcast respectively every week at 7:30 pm eastern time.
We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it.It's been a great opportunity for us to learn and connect with so many colleagues, new listeners and friends!
Jeffery Sigler
Inventor / Car enthusiast / Podcast Host
Sun Soul X/ Jay, is affectionately known by family, friends, and associates as someone who is very grounded and who has a very outgoing personality. Sun is also a military Brat who has traveled to different places around the world as a brat and as an adult. Sun is a business owner and has a career in the industrial tank field. His hobbies include writing, cooking, traveling, drag racing, working on antique cars and motorcycles. Sun enjoys spending his down time with family and friends.
Achieng Landy
Poet / Author / Podcast Host
Widely known by King and poetically and podcasted as Soul Toucha the Poet is a fun loving person. Originally from NYC, he is well travelled around the world as a military BRAT and military member with over 26 years of service between active duty army, air national guard and army national guard. His hobbies include, cooking, traveling, writing, laughing, spending time with family and friends and anything else that brings joy to his life.The pen is my sword through prose. Thanks for swinging by my channel where I will be dropping poetry videos, podcast videos and other videos that make the days much more exciting. I look forward to sharing what's in my poetry vault and collaborating with fellow poets and creatives. Follow me on all social media, Soul Toucha the Poet and tune into my podcast, Trek Through Poetry on all podcast platforms.
Welcome everyone to the King & Eye Life Podcast Unchained!! Our motto is, "Where We Talk About It!" Your membership here will provide you with unedited, unscripted and true to life conversations. You will also find topics that might be just a little too, let's say free speaking for the average listener. Here you will also be given the opportunity to be a guest host on a topic of ours or one of your choosing. So come on and become a member and let's grow this joint.
The King & Eye Life Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #kingendeyepodcast
https://youtu.be/crRZ5pRLWSk
https://youtu.be/0Up3F0dXScI
https://youtu.be/6W5PWHldW9E
https://youtu.be/gcqYIYxGPfA
A Sun Soul X and Soul Toucha the Poet interview. The King & Eye Life Podcast episode with a CEO.
Presented by your hosts Sun Soul X and Soul Toucha the Poet. We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it. Here and there we’ll also drop thoughts of the day and various history facts and much more to keep you entertained. You can also catch our live podcasts on YouTube and Facebook at The King & Eye Life Podcast respectively every week at 7:30 pm eastern time.
We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it.It's been a great opportunity for us to learn and connect with so many colleagues, new listeners and friends!
Jeffery Sigler
Inventor / Car enthusiast / Podcast Host
Sun Soul X/ Jay, is affectionately known by family, friends, and associates as someone who is very grounded and who has a very outgoing personality. Sun is also a military Brat who has traveled to different places around the world as a brat and as an adult. Sun is a business owner and has a career in the industrial tank field. His hobbies include writing, cooking, traveling, drag racing, working on antique cars and motorcycles. Sun enjoys spending his down time with family and friends.
Achieng Landy
Poet / Author / Podcast Host
Widely known by King and poetically and podcasted as Soul Toucha the Poet is a fun loving person. Originally from NYC, he is well travelled around the world as a military BRAT and military member with over 26 years of service between active duty army, air national guard and army national guard. His hobbies include, cooking, traveling, writing, laughing, spending time with family and friends and anything else that brings joy to his life.The pen is my sword through prose. Thanks for swinging by my channel where I will be dropping poetry videos, podcast videos and other videos that make the days much more exciting. I look forward to sharing what's in my poetry vault and collaborating with fellow poets and creatives. Follow me on all social media, Soul Toucha the Poet and tune into my podcast, Trek Through Poetry on all podcast platforms.
Welcome everyone to the King & Eye Life Podcast Unchained!! Our motto is, "Where We Talk About It!" Your membership here will provide you with unedited, unscripted and true to life conversations. You will also find topics that might be just a little too, let's say free speaking for the average listener. Here you will also be given the opportunity to be a guest host on a topic of ours or one of your choosing. So come on and become a member and let's grow this joint.
The King & Eye Life Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #kingendeyepodcast
https://youtu.be/crRZ5pRLWSk
https://youtu.be/0Up3F0dXScI
https://youtu.be/6W5PWHldW9E
https://youtu.be/gcqYIYxGPfA
A Sun Soul X and Soul Toucha the Poet interview. The King & Eye Life Podcast episode with a CEO.
Presented by your hosts Sun Soul X and Soul Toucha the Poet. We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it. Here and there we’ll also drop thoughts of the day and various history facts and much more to keep you entertained. You can also catch our live podcasts on YouTube and Facebook at The King & Eye Life Podcast respectively every week at 7:30 pm eastern time.
We discuss various aspects of life as we see, experience and observe it through our lives and provide dialogue to it.It's been a great opportunity for us to learn and connect with so many colleagues, new listeners and friends!
Jeffery Sigler
Inventor / Car enthusiast / Podcast Host
Sun Soul X/ Jay, is affectionately known by family, friends, and associates as someone who is very grounded and who has a very outgoing personality. Sun is also a military Brat who has traveled to different places around the world as a brat and as an adult. Sun is a business owner and has a career in the industrial tank field. His hobbies include writing, cooking, traveling, drag racing, working on antique cars and motorcycles. Sun enjoys spending his down time with family and friends.
Achieng Landy
Poet / Author / Podcast Host
Widely known by King and poetically and podcasted as Soul Toucha the Poet is a fun loving person. Originally from NYC, he is well travelled around the world as a military BRAT and military member with over 26 years of service between active duty army, air national guard and army national guard. His hobbies include, cooking, traveling, writing, laughing, spending time with family and friends and anything else that brings joy to his life.The pen is my sword through prose. Thanks for swinging by my channel where I will be dropping poetry videos, podcast videos and other videos that make the days much more exciting. I look forward to sharing what's in my poetry vault and collaborating with fellow poets and creatives. Follow me on all social media, Soul Toucha the Poet and tune into my podcast, Trek Through Poetry on all podcast platforms.
Welcome everyone to the King & Eye Life Podcast Unchained!! Our motto is, "Where We Talk About It!" Your membership here will provide you with unedited, unscripted and true to life conversations. You will also find topics that might be just a little too, let's say free speaking for the average listener. Here you will also be given the opportunity to be a guest host on a topic of ours or one of your choosing. So come on and become a member and let's grow this joint.
The King & Eye Life Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #kingendeyepodcast
https://youtu.be/crRZ5pRLWSk
https://youtu.be/0Up3F0dXScI
https://youtu.be/6W5PWHldW9E
https://youtu.be/gcqYIYxGPfA