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Joe Killinger: you gotta create the connection past the pitch, you know, from there. Yeah. Well, um, so tell us a little bit about what you do. You've got a call center down in Costa Rica, so I'm a little jealous about, I gotta come down there and scuba dive. I swear to God it's on my bucket list. I made it to Belize.
Joe Killinger: That was great. But Costa Rica's gotta be next. But tell us about your call.
Richard Blank: Well, I've been in business for 14 years in the industry for 22. I have bilingual agents here. They're college educated and they're dedicated, so they only work on specific campaigns, and so I have a gamification culture here. Okay, So I believe in restoring old pinball machines, jute boxes.
Richard Blank: I have an air hockey table, so I've created a neutral environment for agents from other departments to meet one another. They can let off steam and recharge batteries and, and it's an environment where I, as the el jefe can spend time with my people. Sure. And, and so this sort of gamification environment has enabled me to reduce any sort of attrition.
Richard Blank: and to have some sort of bridge with the agents here. And so let's say it's a first day of training. Training class doesn't start till seven 30 cuz seven to seven to 30 we start with recess. So everybody can have a great time together. Yeah. And when they enter the first training class, they're loops.
Richard Blank: They have friends. Yep. They're just absorbing now Joe. They start contributing so, So I believe with your training sessions with the agents, there's nothing better than Interac. Role playing and suggestions and pausing it and showing different techniques. It's a dojo. They all, Does everybody work in the same office or are they virtual agents,
Joe Killinger: Joe?
Joe Killinger: Well, uh, about half and half the newer agents are in the office. The guys have been with us for 10 plus years, or at home. Most of you
Richard Blank: know the synergy in your office, you know, the new agents, they feed off of that energy with one another. Oh. And if somebody gets one, the high fives are
Joe Killinger: plenty. Yeah. One of 'em gets a good call and you know, they got a listing employment or something.
Joe Killinger: It's just the energy it just through the roof. Rock on.
Richard Blank: Yeah. I missed that. With Covid that got taken away from me. The essence of my call center was to walk the rose and to break the bread and the high five. Yeah. And so I missed that, but um, I'm glad to hear you have that sort of culture there. I'm sure it's amazing.
Richard Blank: What, do you guys ring a bell? What do you do
Joe Killinger: when someone gets to leave? We don't ring a bell, but it's, it's, it's just fun. And you know what, it motivates the other agents, you know? So I find that if we really support that and, you know, make that a focus, the other agents are like, So what did you do? What did you.
Joe Killinger: How did it happen? And then they kind of grow from that as a team. Can you
Richard Blank: pull the call? What? Pull the call. Pull the call for the agents. Oh yeah. Listen to it. Go right into the training room right after you cut it and then cut it up and everyone gets a slice. Let 'em see. Cause it's still fresh off the griddle, what that call was like.
Richard Blank: It's,
Joe Killinger: I just love the inter, I love this business. First of all, I love the real estate business. I've done auctions and real estate auctions here in the US when it was a startup that worked, went very well and residential. And now I've been focused on commercial the last. 20 some years. So, uh, I love the business and the people, and I love watching new people, you know, build a business and bring it in.
Joe Killinger: And I think, you know, e everybody's afraid that the economy's gonna slow down here. And, you know, being in Southern California we're a little bit spoiled and that we don't, and we are usually the last one in, if we go into recessions. I'm not saying we are, but if we. We're always one of the last ones in one of the first ones out.
Joe Killinger: I think our biggest dip has been in under, even under 10%. So we don't take a big hit, large population in the small geography. Right. But um, yeah, so it works pretty well. Now you get into Inland Empire, that's different deal, but LA proper. But yeah, I love the business. I love the love the energy. So I could imagine being in your call center, you know, it's gotta be.
Joe Killinger: That would be fun. That'd be a fun environment. And you even make it more fun with all this stuff, all that. Box and
Richard Blank: a candy I five at an eating lunch every day. If you were here, it's best time.
Joe Killinger: Yeah. You know, as we get older we re appreciate that even more, I guess, you know, so it's, it's just fun to be around youthful energy that makes me want to go back in and do more work.
Joe Killinger: So I probably,
Richard Blank: These agents here are bilingual. Yeah. So once again, in regards to their intensive. Listening. Yeah. It could be exhausting. Yeah. And so the respect to them using what they've studied as I have with my Spanish Yeah. To recuperate that education costs and, and to earn a very, very good living.
Richard Blank: So once again, people are chatting and texting. I prefer the artist speech and if they can write and cursive, I think that's nice as well. So I'm always encouraging enhanced communication. Yeah.
Joe Killinger: I You get it. Um,
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/swjtRP1X1vg
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Mohandas Gandhi ‘fostered a death cult’ in which courage, not nonviolence, was the supreme virtue, headed an authoritarian movement in which ‘to doubt Gandhi was to doubt God’, and ‘had a party line, not just on sexual abstinence and vegetarianism, but also on “idle jokes” (opposed), “innocent pleasantries” (perhaps)... and pencils and fountain pens (opposed).’
Moreover, though he denounced both property damage and trespass as ‘pure violence’, he was not a pacifist in the conventionally understood sense of the term, supporting the idea of ‘calling on the army and having a handful of men shot’ to stop inter-communal rioting among Indians, and backing the deployment of Indian troops after partition to prevent Kashmir’s secession.
Thus writes Norman Finkelstein after a close reading of roughly half of the one hundred 500-page volumes of Gandhi’s Collected Works, though much of this information will come as no surprise to readers who attended the Gandhi workshop at PN Summer Camp 2010!
Norman Finkelstein has read deeply in Gandhi's collected writings as part of his exploration of how the longstanding conflict between Israelis and Palestinians might be brought to an end. He has found that some of what we think we know about Gandhi's views is incomplete, if not incorrect. Finkelstein's new book is an attempt to clearly lay out the basic principles of Gandhi's approach. A fuller appreciation of Gandhi's message will be of interest to those concerned about the Middle East as well as the more general struggle for peace and social justice worldwide.
Norman Finkelstein received his doctorate in 1988 from the Department of Politics at Princeton University. He is the author of six books besides this one on Gandhi.
Quid autem sit nuntius de caelo? In historia centum decies annis essentia universum tota die reincarnated et lex universum, quod homines obliviscatur eam, et vivet advertendo, doctrina et auxilio aliorum. Et hoc est, caelum est iugiter perstillantia notitia etiam si recipere cognita repone suis commodis uti sua cupiditate. terra eiulare nequit et sustentans luna deficiunt, ideo necessarium semper mittam nuntium solum est quod caeli in mundo munus, quod est C% Continuæ confidet in caelo ultimo, est reincarnation in hoc mundo <Hasutomo Cocoro> et tollet vitam ludere ultimum eius partes in hoc mundo
Id quod facit medium caelum referre e circulo?
In universum in historia centum decies annos,
In essentia, integri saepe reincarnation,
Cum inter se et discite a notitiam Support
De legibus ad universum serve ut partes munus
Ad sextum decimum dicendum, quod vivere obliviscaris
In memoria enim
Semper in caelo informacione
Sed commodo accipiet in notitia
Qui sedes ad usum pro suis avaritia
In consummatione humana avaritia ex statera de vita et morte
Necubi consistere coactis ad augmentum immineret periculum species Kikazu
Terra, et clamor
Tu quoque mense quae auxilium exhausti
Quod suus quid
Cum influunt in illa caelesti nuntio continues est
An maxime necessarium,
Ad quod obtinendum et solum C% confidunt in caelo et in mundo munus suum
Quod est influunt continues
<Hasutomo Cocoro>
Plus est tempus vitae mihi ultima munus ludere iam in mundo
Video 'nuntius de caelo. "
Dill Mill Gayye follows the lives of surgical interns and resident doctors of Sanjeevani. Set in the backdrop of Sanjeevani Hospital, it deals with the pressures, drama, romance, inter personal relationships and humour in the lives of the young doctors. Dill Mill Gayye starts with Doctor Armaan joining Sanjeevani as intern with Dr. Rhidimma (Shilpa Anand) and others. Armaan and Rhidimma have a lot of fights between them but gradually Armaan falls in love with Rhidimma after getting lost with her in a jungle. As time passes Armaan falls in love with Rhidimma more and more but Rhidimma doesn’t show any love towards him, instead avoids him. When Rhidimma’s sister Dr. Anjali realizes that Armaan is having feelings for her sister she gets jealous and bets with Armaan that he can never make Rhidimma fall in love with him.
Muzaffarabad/Gilgil Baltistan, March 31, 2015: Militant groups backed by ISI are expanding and revitalizing terror infrastructure in Pakistan occupied Kashmir and Gilgit Baltistan. Fresh recruitments are being made. Fresh ammunition is supplied by their Pakistani backers, and locals are living in the shadow of fear.
Pakistan/Muzaffarabad, PoK, February 17, 2015: Pakistan may be in denial about its involvement in Afghanistan or about supporting Taliban, but none another it's ex President Parvez Musharraf has spilled the beans. He confirms that Pakistan's ISI is supporting Taliban. India's position stands vindicated. Former President of Pakistan Pervez Musharraf has said that under his regime, Pakistan had tried to undermine the Afghan government led by ex-president Hamid Karzai. He also added that spies in Pakistan's Inter Services Intelligence (ISI) had given birth to the Taliban after 2001 because the Karzai government had an overwhelming number of non-Pashtuns and officials who were said to favour India, "In President Karzai's times, yes, indeed, he was damaging Pakistan and, therefore, we were working against his interest."That is where the intelligence work comes in. Intelligence being in contact with Taliban groups. Definitely they were in contact, and they should be," the 71-year-old former dictator told The Guardian Former Pakistani president spilled the beans but stayed mum on Pakistan's role in fomenting terrorism in Jammu and Kashmir. Musharaf's interview has revealed what the world has been saying.
Viva an inter-school festival is a place where myriad emotions, ideas and thoughts come to life. A cultural, art and sports initiative of VIBGYOR High, Viva is designed to enrich and enlighten students by bringing alive their creativity.
An Inter School Competition 5 Premiere Competitions 24 Workshops 42 Competitions Recreate Picasso Dress Me Up Props Rock Nature-alley Mask Me Chance Pe Dance Razzmatazz Clay Play Muffin Mania Tap Your Feet Spell-o-pedia Cartoon Creation Kaleidoscope Junior Look Alike Up Next 5 OctKolhapur Auditions 8 OctLucknow 11 OctHyderabad 19 OctBengaluru See All Viva an inter-school festival is a place where myriad emotions, ideas and thoughts come to life. A cultural, art and sports initiative of VIBGYOR High, Viva is designed to enrich and enlighten students by bringing alive their creativity.
The International Champions Cup is in its 2nd year and is an eight-team round-robin competition with matches throughout the United States. Groups playing in other cities consist of: Manchester United, Liverpool, Manchester City, A.C. Milan, Inter Milan, Juventus and Olympiacos.
More info here: http://internationalchampionscup.us/
Revealing the existence of secret societies physically on Earth- but which have their "primary origin and existence" in the various zones, regions and planets of the spirit world. Currently these forces are setting up the global ENERGY-GRID "SPIRITUAL PRISON" -inside which those to be deceived by Antichrist and his forces "will believe they are evolving" whist really being possessed.. Compiled also to show the Infowars.com involvement in the coming esoteric NWO. Thanks for watching...
http://tatuanastrelczova.ru/ Видео о том, где можно найти информацию о самых востребованных специальностях Интернета, обучиться им и начать зарабатывать! Информация будет полезна всем тем, кто хочет работать удаленно! http://tatuanastrelczova.ru/rabota-v-inter…-zhit-dostojno
In part 1 (clips 1 to 4) of this 3 part documentary Nigel Mortimer discusses how an inter dimensional portal was discovered in North Yorkshire and how the government of the 1600's tried to cover this up!
In part 1 of this 3 part documentary Nigel Mortimer discusses how an inter dimensional portal was discovered in North Yorkshire and how the government of the 1600's tried to cover this up!
In part 1 of this 3 part documentary Nigel Mortimer discusses how an inter dimensional portal was discovered in North Yorkshire and how the government of the 1600's tried to cover this up!
In part 1 of this 3 part documentary Nigel Mortimer discusses how an inter dimensional portal was discovered in North Yorkshire and how the government of the 1600's tried to cover this up!
Juventus-Inter 2-0: tabellino, commenti, pagelle
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Juventus-Inter 2-0 | Caceres e Del Piero schiantano i nerazzurri
La squadra di Antonio Conte soffre nel primo tempo ma nella ripresa cambia marcia e fa suo il posticipo serale. Caceres, di testa, apre la marcature mentre Del Piero gioisce per il primo sigillo in campionato
Juventus-Inter 2-0: tabellino, commenti, pagelle
„
Juventus-Inter 2-0 | Caceres e Del Piero schiantano i nerazzurri
La squadra di Antonio Conte soffre nel primo tempo ma nella ripresa cambia marcia e fa suo il posticipo serale. Caceres, di testa, apre la marcature mentre Del Piero gioisce per il primo sigillo in campionato
Cagliari-Juventus 0-2 : tabellino, commenti, pagelle, cronaca
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Cagliari-Juventus 0-2 | Delirio bianconero a Trieste: è Scudetto
La squadra di Conte vince per due a zero con le reti di Vucinic e l'autorete di Canini che liquidano la pratica Cagliari. Da Milano l'Inter vince il derby e da il là alla festa bianconera allo stadio Nereo Rocco
Cagliari-Juventus 0-2 : tabellino, commenti, pagelle, cronaca
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Cagliari-Juventus 0-2 | Delirio bianconero a Trieste: è Scudetto
La squadra di Conte vince per due a zero con le reti di Vucinic e l'autorete di Canini che liquidano la pratica Cagliari. Da Milano l'Inter vince il derby e da il là alla festa bianconera allo stadio Nereo Rocco
Il derby d’Italia si è giocato questa sera allo stadio Meazza San Siro, Inter e Juventus arrivano al big match con stati d’animo differenti, i nerazzurri hanno la metà dei punti dei bianconeri e sono in difficoltà psicologica e di forma, l’undici di Conte, invece, è prima in classifica da sola dopo anni (appena superata dal Milan vittorioso all’Olimpico di Roma).
Il derby d’Italia si è giocato questa sera allo stadio Meazza San Siro, Inter e Juventus arrivano al big match con stati d’animo differenti, i nerazzurri hanno la metà dei punti dei bianconeri e sono in difficoltà psicologica e di forma, l’undici di Conte, invece, è prima in classifica da sola dopo anni (appena superata dal Milan vittorioso all’Olimpico di Roma).
Si sono aperti ieri sera i quarti di finale di Coppa Italia, con il match fra la Lazio e il Catania, gara vinta dai biancocelesti di Vladimir Petkovic con il risultato di 3-0 grazie alle reti di Radu e di Hernanes (doppietta per il brasiliano, entrambi i gol su assist di Floccari). In semifinale, i biancocelesti affronteranno la Juventus, che batte 2-1 il Milan dopo i tempi supplementari. Decide il match Vucinic, dopo che una punizione di Giovinco aveva pareggiato il gol iniziale di El Shaarawy. Nel finale due grandi parate di Storari evitano i rigori. Nel Milan male la coppia di centrali Acerbi-Mexes, bene il baby Niang. Settimana prossima, poi, gli ultimi due match dei quarti: Inter-Bologna e Fiorentina-Roma.
Un gol del francese al 92' consente ai bianconeri di battere 2-1 la squadra di Pioli mantenendo il +4 sull'Inter in vista dello scontro diretto a Torino. Di Quagliarella e Taider le altre reti del match
Partita senza storia all'Adriatico, chiusa già dopo i primi 45' (5-1): nel secondo tempo non si è giocato. I campioni d'Italia (10 gol in tre giorni con i quattro al Nordsjaelland in Champions), ripartono dopo lo scivolone con l'Inter. A segno anche Vidal, Giovinco e Asamoah. Per gli abruzzesi l'illusoria rete dell'1-2 di Cascione
Event Staged: Wednesday 6th September 1978 Venue: Parco Terme, Montecatini Terme, Italy Theme: Old Baghdad Teams: Willebroek (B) v. Arosa (CH) v. Bad Sobernheim (D) v. Fontainebleau (F) v. Sandwell (GB) v. Abano Terme (I) v. Kragujevac (YU) The idea of the show came from French President Charles de Gaulle, whose wish was that French and German youth would meet in a series of funny games to reinforce the friendship between France and Germany. The games were inspired by the matches between French cities. Some games were played in swimming pools. In 1965, three French men (Pedro Brime, Claude Savarit, Jean-Louis Marest) brought the idea of the games to all Europe with success. Teams representing France, Germany, Belgium, and Italy took part in the first edition of the show called Inter Nations Games
Democracy NOW! DN! We’re joined by five guests: Miguel Tinker Salas, Pomona College professor and author of two books on Venezuela; Venezuelan-American attorney Eva Golinger, a friend and adviser to Chávez; New York University professor and author Greg Grandin; Gregory Wilpert, founder of Venezuelanalysis.com; and Michael Shifter, president of the Inter-American Dialogue, a Washington-based policy forum on Western Hemisphere affairs. Provided to you under Democracy NOW! creative commons license.