The Great Mondays Radio Show. Employee Empowerment Secrets by a Chief Executive Officer.
Episode 11. Your host, Josh Levine, talks with the Founder and CEO of Costa Rica's Call Center Richard Blank. Josh Levine is an educator, designer, and best-selling author, but above all, he is on a mission to help organizations design a culture advantage. His new book Great Mondays: How to Design a Company Culture Employees Love, will be published in 2018 by McGraw-Hill Education, and presents the framework and tools business leaders need to understand, design, and manage their own culture.
Costa Rica Call Center is a state-of-the-art BPO telemarketing outsourcing company. CRCC's bilingual crew is capable of handling any size BPO while offering expansion or staying in contact with customers without stress or added time to hire and train telemarketers yourself. Costa Rica's Call Center personally trains different call centers across Central America.
For more than 15 years Josh has helped build culture-driven brands and as Principal of Great Mondays continues his work with tech and social enterprise organizations. He is best known for helping found the non-profit Culture LabX, and as its executive director has overseen it grow into an international community.
Josh is sought after for his inspiring and educational keynotes, that not only reveal new insights, but inspire new action. His highly entertaining and accessible writing has been featured in Forbes, Huffington Post, Fast Company, and Design Management Journal.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #greatmondayradio
https://youtu.be/UvMqtEikICg
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Looking for a unique and meaningful piece of jewelry? Look no further than our Micro Create Your Own Family Birthstone Personalised Slider Bracelet. This stunning bracelet allows you to customize it with the birthstones of your loved ones, making it a truly special and personalized accessory. With our easy-to-use slider design, you can choose up to six birthstones to represent each member of your family. Whether it's your children, grandchildren, or even fur babies, this bracelet allows you to carry their presence with you wherever you go. Show someone how much they mean to you by gifting them a bracelet that symbolizes the bond and love shared between family members. Please use link for more details.
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The Sterling Silver Family Eternal Ring and Birthstone Personalised Necklace, perfect way to celebrate your family bond and cherish your loved ones. These exquisite pieces of sentimental jewelry are crafted with care using high-quality sterling silver, ensuring both durability and beauty. The Family Eternal Ring features a timeless design that symbolizes the unbreakable bond between family members. Each birthstone personalized necklace can be customized with the birthstones of your family members, creating a unique and meaningful piece that represents your loved ones. Whether you're looking for a special gift for a birthday, anniversary, or any other occasion, these pieces are sure to make a lasting impression. Please use link for more details.
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With Rouge Garments, we take pride in offering high-quality products that are designed to enhance your pleasure and provide you with a sense of comfort. Our 4 Pinwheel Set is no exception. Made of premium stainless steel, this set is not only durable but also delivers a level of quality that you can trust. When it comes to intimate experiences, we understand the importance of feeling comfortable and confident in the products you choose. That's why our 4 Pinwheel Set is carefully crafted with your needs in mind. The smooth edges and ergonomic design ensure a comfortable grip and effortless maneuverability. Whether you're a beginner or an experienced user, our pinwheel set offers versatility and stimulation like no other.
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The Hot Octopuss JETT Powerful Hands-Free Vibrating Masturbator, the ultimate male sex toy designed to deliver maximum pleasure and satisfaction. With its innovative features and patented Treble & Bass Technology™, this original Guybrator takes your solo play to a whole new level. Experience mind-blowing climaxes and intense massages with the JETT's powerful vibrations. With 10 speeds and 5 vibe modes, you have complete control over your pleasure. Whether you prefer gentle pulsations or intense vibrations, this versatile toy has you covered. What sets the JETT apart from other male sex toys is its hands-free design. Simply slip it on like a wristband and let it do all the work for you. This allows for an effortless and immersive experience, freeing up your hands to explore other erogenous zones or simply relax.
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Made from high-quality stoneware, the bonita set features a Spiral finish that adds a touch of rustic charm to any dining experience. The plates have a minimalist design with a soft curve, making them suitable for both casual and formal occasions. https://www.vancassotableware.com/products/bonita-18-piece-dinnerware-set
Introducing the JOYTOY 1/25 Iron Wrecker mech and Pilot Figure Collection Model Dark Source Toys (Urban Mecha), a must-have for all mech enthusiasts and collectors. This incredible model combines intricate design, impeccable craftsmanship, and attention to detail to bring you an unparalleled experience in the world of mecha toys. The Iron Wrecker mech is a formidable force on the battlefield, with its sleek and powerful design. It stands at an impressive 1/25 scale, making it a standout piece in any collection. Please use link for more details.
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Get ready to unleash the ultimate Marvel Universe character in your collection with the highly detailed and visually stunning Hot Toys 1:6 Venompool. This collectible figure combines the iconic symbiote suit of Venom with the deadly mercenary skills of Deadpool, resulting in a truly unique and captivating creation. Featuring a multicolor design that perfectly captures the essence of this extraordinary character, the Hot Toys 1:6 Venompool is a must-have for any Marvel enthusiast or avid collector.
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Introducing the VISTOP Non-Slip Splash Pad for Kids and Dogs - the ultimate summer outdoor water toy that guarantees endless fun and excitement in your own backyard. With its thicken sprinkler pool design, this splash pad is perfect for cooling off during those hot summer days. Designed with safety in mind, the non-slip surface ensures that kids and dogs can play freely without any worries. The splash pad acts as a fun backyard fountain play mat, providing a refreshing water experience for everyone. Please use link for more details.
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Introducing the Superdrive ultimate racing driving wheel designed for gamers on multiple platforms. Whether you're a fan of Nintendo Switch, PS4, Xbox One, PC, or even PS3, this versatile accessory is here to enhance your racing game experience. The Superdrive features a high-quality build with durable materials and precise engineering. The racing wheel provides realistic feedback and responsiveness, allowing you to feel every turn and maneuver as if you were behind the wheel of a real car. With its ergonomic design and comfortable grip, you can enjoy hours of immersive gameplay without any discomfort.
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The Transformers Studio Series Voyager Class 99 Battletrap Toy is a must-have for any Transformers enthusiast. This 6.5-inch action figure is part of the Rise of The Beasts collection, bringing the iconic characters from the Transformers universe to life. Designed with meticulous attention to detail, this Battletrap Toy showcases the craftsmanship and quality that fans have come to expect from the Studio Series line. With its intricate design and realistic features, it truly captures the essence of Battletrap in all its glory.
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The Mould King 17010 Engineering Dump Truck Building Block Kits provide an opportunity to unleash your creativity and engineering skills. With high-quality pieces that fit together seamlessly, you can construct a detailed replica of a dump truck that is both sturdy and functional. Whether you're an experienced builder or just starting out, these building block kits offer endless possibilities for customization. You can modify the design, add additional features, or even combine multiple sets to create your own unique masterpiece.
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Introducing the Nifeliz Rocket Artillery Katyusha, a military truck technique building set that is perfect for adults and enthusiasts of World War II tank models. With an impressive 2,268 pieces, this toy offers a challenging and rewarding building experience. The Nifeliz Rocket Artillery Katyusha brings history to life with its accurate design and attention to detail. It allows you to recreate one of the most iconic military vehicles from the Second World War, providing a sense of nostalgia and appreciation for the brave soldiers who fought during that time.
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Introducing the Transformers Toys Studio Series 50 Deluxe The Last Knight Movie WWII Autobot Hot Rod Action Figure - a must-have for any Transformers enthusiast and collector. This action figure brings to life the iconic character from The Last Knight movie, with intricate details and high-quality craftsmanship. The Studio Series 50 Deluxe Autobot Hot Rod Action Figure is a perfect addition to your Transformers collection, capturing the essence of this beloved character in his WWII-inspired design.
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Get ready to dive into the captivating process of custom logo socks design from start to finish! In this exciting video, witness the transformation from a mere concept on paper to a stunning pair of personalized socks. Join us as we explore the intricate world of sock design, showcasing the meticulous craftsmanship and attention to detail that goes into creating these one-of-a-kind fashion statements. From selecting the perfect materials to bringing your vision to life, prepare to be amazed as you witness the birth of these fabulous custom logo socks. Don't miss out on this fascinating journey that celebrates creativity, style, and the joy of wearing something truly unique. Get ready to step up your sock game and embrace the magic of custom logo socks! #CustomLogoSocks #SockDesign #PersonalizedFashion
For more information also you can visit our website https://sockcustom.com/
Step into the luxurious world of villa interior design with Decorious in Dubai, UAE. Explore the breathtaking transformation of this stunning villa as our expert team combines elegant aesthetics, and innovative design concepts. From opulent living spaces to mesmerizing bedrooms, this video showcases the epitome of refined elegance and sophistication. Immerse yourself in the captivating beauty of this exclusive villa and witness the magic of Decorious' exceptional interior design expertise. Get inspired and envision the possibilities for your own dream home. https://decorious.com/en/services/villa-interior-design
Welcome to the world of Transformers Masterpiece! If you're a fan of the iconic Transformers franchise, then you're in for a treat with the Megatron Mpm-8 action figure from the Movie Series. Standing at an impressive 12 inches tall, this masterpiece brings one of the most fearsome villains to life in stunning detail and craftsmanship. From its intricate design to its articulated joints, every aspect of this figure has been meticulously crafted to capture the essence of Megatron as seen in the movies. Thanks for watching, don't forget to give this video a thumbs up if you enjoyed it, and make sure to subscribe to our channel for more videos.
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Welcome to the world of Transformers Generations Legacy Wreck 'N Rule Collection! Get ready to embark on an exciting journey through the Prime Universe with one of its most beloved characters - Bulkhead. This iconic has captured the hearts of fans with his strength, loyalty, and unique personality. With intricate details and a highly articulated design, this figure is a must-have for any Transformers enthusiast. Thanks for watching, don't forget to give this video a thumbs up if you enjoyed it, and make sure to subscribe to our channel for more videos.
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Are you ready to take your Transformers collection to the next level? Look no further than the Transformers Toys Studio Series Deluxe Class 02 Gamer Edition Barricade Toy! This action figure stands at an impressive 4.5 inches tall and is packed with incredible detail and features that will bring your favorite character to life. Whether you're a collector or just a fan of the franchise, this action figure is sure to impress. With its sleek design and vibrant colors, it's hard not to be drawn in by its undeniable charm. Thanks for watching, don't forget to give this video a thumbs up if you enjoyed it, and make sure to subscribe to our channel for more videos.
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McFarlane Toys Spawn The Violator Mega Action Figure - a masterpiece that will captivate collectors and fans alike. This highly detailed and meticulously crafted figure brings to life one of the most iconic characters from the Spawn universe. With its impressive size, intricate design, and impeccable attention to detail, this action figure is a must-have for any avid collector or enthusiast. Thanks for watching, don't forget to give this video a thumbs up if you enjoyed it, and make sure to subscribe to our channel for more videos.
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The Transformers Studio Series Voyager Class 99 Battletrap Toy is an exciting addition to the Rise of The Beasts collection. Standing at 6.5 inches tall, this action figure brings the beloved characters from the Transformers universe to life in stunning detail. With its intricate design and high-quality construction, this Battletrap toy is sure to impress fans of all ages. Thanks for watching, don't forget to give this video a thumbs up if you enjoyed it, and make sure to subscribe to our channel for more videos.
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The Transformers Toys Generations War for Cybertron: Kingdom Voyager WFC-K8 Optimus Primal Action Figure is a must-have for any Transformers enthusiast. This action figure combines the classic design of Optimus Primal with the innovative features of the War for Cybertron: Kingdom series, resulting in an exciting and highly detailed collectible. Thanks for watching, don't forget to give this video a thumbs up if you enjoyed it, and make sure to subscribe to our channel for more videos.
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The OENLOL Gel Ball Blaster Double Barrel Multiple Mode is the ultimate outdoor activity shooting team game companion. With its unique design and features, this blaster is sure to provide an exciting experience for players of all ages. Equipped with 60000 water beads, this blaster can shoot multiple rounds without the need for constant reloading. Thanks for watching, don't forget to give this video a thumbs up if you enjoyed it, and make sure to subscribe to our channel for more videos.
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Introducing the Arsupen Professional Hair Dryer - the perfect solution for those who want salon-quality hair styling at home, on-the-go, or in a professional setting. With its powerful brushless motor and lightweight design, this dual ionic blow dryer delivers high-speed drying with ease and efficiency. Thanks for watching, don't forget to give this video a thumbs up if you enjoyed it, and make sure to subscribe to our channel for more videos.
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The Transformers MV5 Deluxe Gravity Action Figure is the perfect addition to your collection. With its sleek design and intricate details, this action figure is a must-have for any fan. This deluxe figure features gravity-defying action, allowing it to spin and twirl in mid-air. Thanks for watching, don't forget to give this video a thumbs up if you enjoyed it, and make sure to subscribe to our channel for more videos.
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JITTERYGIT Robot Building Toy is the perfect STEM gift for boys who love to build and create. This innovative toy allows children to learn about robotics, engineering and technology while having fun. With its easy-to-use design, kids can build their own robots with ease, using the included pieces to create a variety of different models. Thanks for watching, don't forget to give this video a thumbs up if you enjoyed it, and make sure to subscribe to our channel for more videos.
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The Battle Brick Special Forces Black Operations Truck Custom Set is the ultimate addition to any brick enthusiast's collection. This set is designed for those who love to build and play with military-themed toys. With its intricate details and high-quality design, this truck set is sure to impress even the most discerning collectors. Thanks for watching, don't forget to give this video a thumbs up if you enjoyed it, and make sure to subscribe to our channel for more videos.
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The Studio Series Deluxe Rise of The Beasts 105 Autobot Mirage Toy is the latest addition to the Transformers line-up, and it's sure to impress both collectors and kids alike. This Autobot Mirage Toy is a highly detailed figure that perfectly captures the look and feel of the character from the popular Transformers. With its sleek design and intricate details, this toy is truly fun. Thanks for watching, don't forget to give this video a thumbs up if you enjoyed it, and make sure to subscribe to our channel for more videos.
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Sustainability should support people, our planet, and be profitable. Ian Peterman, CEO and founder of the Peterman Design Firm, shares his expertise in product development, conscious design, and building a more sustainable future through the content here, on our blog, and on podcasts. He also interviews designers, founders, and others who share ideas, products, and brands that can and are making a difference in the world. Our mission is to help people become conscious designers in ever part of design and business and improve our world together. Please like and subscribe so you get our content first!
About the Peterman Design Firm:
We partner with companies who want to make a positive impact in the world to develop and launch new products, services, and brands. We create and manage legacies for our clients and create growth through our approach, the Peterman Method™.
Welcome to another episode of Conscious Design Podcast, today Ian welcomes Richard Blank. Richard starts off by explaining what he does and what his company is based around. Richard even talks a bit about his background. Richard and Ian both discuss the importance of culture and how it shapes the business you are trying to build in the foreign country. Richard then discusses how to properly motivate employees and what techniques he uses. Richard then mentions and recommends how to treat your employees and what are some techniques he has mastered and tried out which bring him results. Richard however mentions what is important when calling customers and what needs to be said and done to make them interested in what you are selling. Richard also mentions trust and how it is built. In the guest outro Richard invites people to check him out.
Parts:
0:00 – Guest Intro
4:53 – Culture
8:26 – Motivation
14:46 – Employees
18:46 – Subscribe!
19:11 – Customers
28:48 – Trust
36:10 – Guest Outro
The Famous Buffer-Boomerang Technique with Richard Blank of Costa Rica's Call Center
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
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Awesome Garages in Las Vegas builds custom garage designs for renovations and remodeling of your home garage, residential design ideas for casitas, RV garages, patio covers, detached garages, hidden rooms, even basements for storage, panic room or an underground shelter, auto shop garage designs for car repair, auto parking lifts, auto shop equipement, luxury car and boat lifts, commercial design ideas for workshops, inventory warehouse, storage space, office building, manufacturing facilities and business showroom designs.
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