Army Men: World War - Mission 1
Mission: Jungle Beach
Mission Briefing:
You must keep your presence on the island a secret. There is a small outpost deep in the jungle. Kill all enemies and destroy their radio.
World War has been declared!
The Green and Brown nations have broken off peace talks. There is no choice but to prepare for a full-scale battle. Only after storming the shores of the enemy homeland, traversing dense jungles, and securing war-torn cities will final victory await. Dive back into the trenches!
Real combat. Plastic men.
Plot:
In the sequel to the best-selling Army Men and Army Men 3D, you lead the Green Army in a fierce battle against your nemesis: the Browns. Carefully guide your troops through a deadly barrage of enemy fire in over 16 missions covering five different terrains. Only the finest military minds will prevail in this fiery ground infantry battle. There are plenty of weapons at your disposal: blast away with the howitzer, shred plastic with the twin .50-caliber machine gun, or silently stab the enemy with your razor-sharp bayonet. Never before has plastic warfare reached this size and scale.
Overview:
Army Men: World War (or Army Men: Operation Meltdown in Europe) is a third-person shooter (real-time tactical RTS in the Microsoft Windows version). It is a video game developed and published by The 3DO Company for PlayStation and Microsoft Windows. This game launched its own Army Men: World War subseries.
This game focuses solely on combat in the Plastic World, and most of the missions are based on World War II. Some fans consider the World War II games to be prequels to the main games (Army Men, Army Men II, and Toys in Space).
It was released for PlayStation and PC in 2000; however, both versions of the game are very different from each other.
PlayStation Version:
The PlayStation version is a third-person shooter similar to Army Men 3D with a heavy emphasis on fast-paced combat and critical thinking. Unlike Sarge's Heroes, the player can use vehicles during the campaign and has a more realistic and gritty tone than many of the Army Men games.
PC Version:
The PC version plays more like its predecessors (Army Men, Army Men II, and Toys in Space) but with more focus on soldier management.
This version of the game was often considered the best Army Men multiplayer by the fanbase due to its robust gameplay that allowed for many strategic options.
- Wield a devastating arsenal of World War II weaponry, including grenades, mortars, bayonets, howitzers, flamethrowers, assault rifles, bazookas, and twin .50-caliber machine guns.
- Command tanks (cars), jeeps, and boats when the situation calls for heavy firepower or increased mobility.
#ArmyMen #ArmyMenWorldWar #WorldWar #Playstation1 #PSX #PS1 #EPSXE #PSP
Army Men 3D PVP - Two-Player game "Capture the Flag"
"Santa Plastico", one of the most mysterious CTF maps in #ArmyMen 3D, and one of the most PVP (Player vs Player), where Plastic Soldiers fight each other without the interference or help of anything other than their ability.
You must sneak into your opponent's base to retrieve his or her flag. Once you go back to your base with their flag and reach your own flag, you'll win the game.
Prepare for combat in an all new 3D world where Green and Tan plastic soldiers have come to life. You are Sarge, the Green army veteran squad leader who’s a shoot first, ask questions later kind of soldier. Whether you’re dodging bazooka shots, melting attacking infantry with your flamethrower, or leading your squad into the enemy bunker, you must do whatever it takes to bring down the evil Tan army.
Shoot machine guns, launch mortars, plant mines, throw grenades, fire bazookas, and then finish the enemy off with the flamethrower. But you need heavy artillery or extra mobility?: Jump in a tank, jeep, cargo truck, or halftrack. Melt infantry, blow vehicles into pieces, and shatter the plastic enemy with your armored vehicle.
Dynamic 'Combat Cam' can switch instantly between 3rd and 1st person perspectives, allowing for greater control during the heat of battle.
First of its kind Multiplayer Squad Deployment Editor that allows you to place your troops in the positions you want, for a totally original 2-player gameplay in various environments.
#ArmyMen3D #ArmyMen #Playstation1 #MiltiplayerGameplay #PS1 #PSX
The B2B Influence Podcast. The Importance of Relationship-Building in Telesales with Richard Blank
Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect with a highly engaged audience of industry peers and decision-makers.
At The B2B Influence Podcast, we showcase the brilliance, values, and strategies of B2B industry leaders who are shaping the future. Our podcast spotlights trailblazers who are redefining how businesses market to small and mid-sized companies, setting new standards in innovation, transparency, and growth. Whether you’re a marketing executive, a data analytics expert, or a business leader with a vision, this is the podcast for you. Join us as we celebrate the achievements of industry pioneers and uncover actionable insights to fuel your success.
In this episode of The Marketing Vanguard: Leading Voices in B2B Innovation, Paula Chiocchi interviews the President, CEO, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard explores the crucial role of call centers in the marketing-to-sales pipeline, emphasizing the importance of human connection and empathy in telemarketing.
Richard discusses balancing inbound and outbound calls, the significance of soft skills, and the operational challenges of converting leads. He advocates for quality interactions over quantity, effective follow-up, and maintaining realistic expectations. Richard underscores the enduring value of personal connections in customer service and telemarketing.
Paula Chiocchi, president and CEO of Outward Media, Inc. (OMI), is a marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Advice for Selecting a Call Center
What kind of advice would you give for people in searching for a call center, whether outbound or inbound? Good cop and bad cop. Let's go bad cop first. You got to make sure that they are a company that follows all legal laws. I follow all business and banking laws in the United States with my company that's out of Florida. They in turn hire my company in Costa Rica, which follows all the labor laws here. I'm not going to be a fall guy for anybody. I'm a guest here. I have to pay the Caja. I got to do the Aguinaldo. I got to pay everything. And it costs money to run a business overseas. There's benefits to it. But then again, I'm not here to hide away. Google me
Handling Difficult Calls with Empathy
And I've also learned that if you allow somebody to vent, remember the cartoons when steam would go out of someone's ears? I do. I have a profanity rule. If they curse at you, Paula, they get a warning. They do it a second time, you can hang up. But if they're venting and they're getting it out, I'll let you do it. And then I'm going to give you some Philly guilt. I'm going to go, hey, Paolo, you done yet? You want to curse some more? And you go, Richard, I'm so sorry. I go, may we begin again? And you say, yes, we may. And then look at that sort of foundation. Now you have a client for life. And that's how you're training your people. It's maturity. Yeah. You can't take it personal. And you think about it. You're speaking to someone's worst day. Something broke. For an example, we work with a law firm. So we do level one intake coordinators for wrongful termination and disability. So imagine that extended empathy when people are calling us after they've been fired. And so we can cradle these calls. And I think those specific soft skills are the things some people might be lacking today.
Introduction and Impact of Call Centers
Hi, this is Paula Kiyoki. I'm the CEO and founder of Outward Media. We go by OMI. And this is the Marketing Vanguard Leading Voices in B2B Innovation podcast. Today, we are fortunate to have Richard Blank. Richard is the president and bilingual, I want to get this right, bilingual telemarketing trainer at the Costa Rica Call Center. Welcome, Richard. So happy to be with you and your audience today. And I was just telling Richard that I'm jealous that I haven't been to Costa Rica. So Richard's an expert in all things telemarketing, telemarketing and call centers. And so we're going to ask him a few questions today and get his expertise. Richard, at what point in the marketing to sales pipeline do you see call centers having the greatest impact? And how do you define that sweet spot between MQL and SQL? Well, I believe that A.I., a computer can never replace empathy. They can't give you a hug. And so you will use it for gathering and to make things easier, bring it to the 10 yard line, so to speak. But you and I need to bring that ball into the end zone.
https://youtu.be/bzJze5vXiuM
https://youtu.be/yIF8TGySqIA
https://youtu.be/w8aGC09Yy-4
https://youtu.be/MZT8pkqrdDo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The B2B Influence PodcastPaula Chiocchi, The Marketing Vanguard, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
As a B2B business leader and data innovator my work has led to dramatic increases in both revenue and digital marketing campaign ROI for hundreds of Fortune 2000 and midmarket firms. I’ve driven nearly $300 million in revenue for a single Fortune 500 client in one year.
My priority is to deliver more desirable business outcomes -- using accurate high-quality data to fuel success for Omni-channel digital marketing campaigns. OMI’s mission is to turn data into revenue and results. We use our database of more than 20+ million businesses and 145+ million B2BC contacts—which include email addresses and digital IDs backed by the industry’s first 95% email validity guarantee.
Since 1998, I’ve made a name for myself as an award-winning B2B marketing innovator – and the driving force behind the world’s largest SMB database.
The fast pace of business has been a constant in my career. That’s why it’s been important for me to create balance. My love of Asian art has influenced a Zen attitude that drives my approach to problem solving in both my business and my personal life. The philosophy I share with my team and business partners and clients is to speak up when something isn’t right so that, together, we can fix it.
As a military brat, I was exposed to many places, peoples and cultures. That stopped at 21 with the death of my father. Still in college, I helped my mother reengineer her life and learned self-reliance and responsibility that cannot be taught in a classroom.
Running a business is exhilarating but also filled with challenges. So, sharing my expertise and the lessons I’ve learned is important to me. I take every opportunity to mentor new entrepreneurs and those just getting started in their careers--to give them advice and encouragement and guide them on a path to success.
It’s also why I write: for our company blog, Forbes Advisory Circle, and other outlets. If you could ask me one thing, what would that be? Take a moment and message me.
Paula Chiocchi, CEO and founder of OMI, is an award-winning marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services.
Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Our Story
If a business wants to grow, it needs to find new customers. Since our founding in 1998, OMI has been dedicated to empowering companies to do just that.
Connect with your ideal prospects using our high-quality B2B2C data.
Add accuracy, precision targeting, and scale to your modern digital marketing initiatives.
Our Data
Our master B2B database contains omni-channel marketing data including verified business email addresses with 95% validity, on average. Leveraging multiple data sources and proprietary matching and quality algorithms, we provide the freshest contact data in the industry to ensure you achieve optimal marketing results.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services. Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheB2BInfluencePodcast #PaulaChiocchi #TheMarketingVanguard #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The Value of Personal Touch in Customer Service
And so when we used to leave very detailed voice messages, And do really good tailor made emails. We almost not only matched a conversion ratio but sometimes exceeded it because more people prefer that non voice so we almost had to make that sort of adjustment and then went into other sort of phone call so That's the way that I see it. But it is a means to an end. And people like myself, I would rather call you than text. And if I'm calling a company, I'm going to press zero so I can speak with somebody. And so I do believe that there will be a market for my type of services. I think there is, right? Yeah. Look what Hollywood did. They all hate telemarketers. Do you hate us more than used car salesmen? Look what they've done to us. But think about customer service. I had an experience recently where I bought something and it didn't get delivered and then they wouldn't answer the emails. There was no chat. There was no phone number. And it was a less expensive price than another website, but I didn't get any service. So I canceled and I paid more at a different website because there was some service involved in it. Sometimes people want to talk to somebody, at least I do.
The B2B Influence Podcast. The Importance of Relationship-Building in Telesales with Richard Blank
Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect with a highly engaged audience of industry peers and decision-makers.
At The B2B Influence Podcast, we showcase the brilliance, values, and strategies of B2B industry leaders who are shaping the future. Our podcast spotlights trailblazers who are redefining how businesses market to small and mid-sized companies, setting new standards in innovation, transparency, and growth. Whether you’re a marketing executive, a data analytics expert, or a business leader with a vision, this is the podcast for you. Join us as we celebrate the achievements of industry pioneers and uncover actionable insights to fuel your success.
In this episode of The Marketing Vanguard: Leading Voices in B2B Innovation, Paula Chiocchi interviews the President, CEO, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard explores the crucial role of call centers in the marketing-to-sales pipeline, emphasizing the importance of human connection and empathy in telemarketing.
Richard discusses balancing inbound and outbound calls, the significance of soft skills, and the operational challenges of converting leads. He advocates for quality interactions over quantity, effective follow-up, and maintaining realistic expectations. Richard underscores the enduring value of personal connections in customer service and telemarketing.
Paula Chiocchi, president and CEO of Outward Media, Inc. (OMI), is a marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Advice for Selecting a Call Center
What kind of advice would you give for people in searching for a call center, whether outbound or inbound? Good cop and bad cop. Let's go bad cop first. You got to make sure that they are a company that follows all legal laws. I follow all business and banking laws in the United States with my company that's out of Florida. They in turn hire my company in Costa Rica, which follows all the labor laws here. I'm not going to be a fall guy for anybody. I'm a guest here. I have to pay the Caja. I got to do the Aguinaldo. I got to pay everything. And it costs money to run a business overseas. There's benefits to it. But then again, I'm not here to hide away. Google me
Handling Difficult Calls with Empathy
And I've also learned that if you allow somebody to vent, remember the cartoons when steam would go out of someone's ears? I do. I have a profanity rule. If they curse at you, Paula, they get a warning. They do it a second time, you can hang up. But if they're venting and they're getting it out, I'll let you do it. And then I'm going to give you some Philly guilt. I'm going to go, hey, Paolo, you done yet? You want to curse some more? And you go, Richard, I'm so sorry. I go, may we begin again? And you say, yes, we may. And then look at that sort of foundation. Now you have a client for life. And that's how you're training your people. It's maturity. Yeah. You can't take it personal. And you think about it. You're speaking to someone's worst day. Something broke. For an example, we work with a law firm. So we do level one intake coordinators for wrongful termination and disability. So imagine that extended empathy when people are calling us after they've been fired. And so we can cradle these calls. And I think those specific soft skills are the things some people might be lacking today.
Introduction and Impact of Call Centers
Hi, this is Paula Kiyoki. I'm the CEO and founder of Outward Media. We go by OMI. And this is the Marketing Vanguard Leading Voices in B2B Innovation podcast. Today, we are fortunate to have Richard Blank. Richard is the president and bilingual, I want to get this right, bilingual telemarketing trainer at the Costa Rica Call Center. Welcome, Richard. So happy to be with you and your audience today. And I was just telling Richard that I'm jealous that I haven't been to Costa Rica. So Richard's an expert in all things telemarketing, telemarketing and call centers. And so we're going to ask him a few questions today and get his expertise. Richard, at what point in the marketing to sales pipeline do you see call centers having the greatest impact? And how do you define that sweet spot between MQL and SQL? Well, I believe that A.I., a computer can never replace empathy. They can't give you a hug. And so you will use it for gathering and to make things easier, bring it to the 10 yard line, so to speak. But you and I need to bring that ball into the end zone.
https://youtu.be/bzJze5vXiuM
https://youtu.be/yIF8TGySqIA
https://youtu.be/w8aGC09Yy-4
https://youtu.be/MZT8pkqrdDo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The B2B Influence PodcastPaula Chiocchi, The Marketing Vanguard, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
As a B2B business leader and data innovator my work has led to dramatic increases in both revenue and digital marketing campaign ROI for hundreds of Fortune 2000 and midmarket firms. I’ve driven nearly $300 million in revenue for a single Fortune 500 client in one year.
My priority is to deliver more desirable business outcomes -- using accurate high-quality data to fuel success for Omni-channel digital marketing campaigns. OMI’s mission is to turn data into revenue and results. We use our database of more than 20+ million businesses and 145+ million B2BC contacts—which include email addresses and digital IDs backed by the industry’s first 95% email validity guarantee.
Since 1998, I’ve made a name for myself as an award-winning B2B marketing innovator – and the driving force behind the world’s largest SMB database.
The fast pace of business has been a constant in my career. That’s why it’s been important for me to create balance. My love of Asian art has influenced a Zen attitude that drives my approach to problem solving in both my business and my personal life. The philosophy I share with my team and business partners and clients is to speak up when something isn’t right so that, together, we can fix it.
As a military brat, I was exposed to many places, peoples and cultures. That stopped at 21 with the death of my father. Still in college, I helped my mother reengineer her life and learned self-reliance and responsibility that cannot be taught in a classroom.
Running a business is exhilarating but also filled with challenges. So, sharing my expertise and the lessons I’ve learned is important to me. I take every opportunity to mentor new entrepreneurs and those just getting started in their careers--to give them advice and encouragement and guide them on a path to success.
It’s also why I write: for our company blog, Forbes Advisory Circle, and other outlets. If you could ask me one thing, what would that be? Take a moment and message me.
Paula Chiocchi, CEO and founder of OMI, is an award-winning marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services.
Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Our Story
If a business wants to grow, it needs to find new customers. Since our founding in 1998, OMI has been dedicated to empowering companies to do just that.
Connect with your ideal prospects using our high-quality B2B2C data.
Add accuracy, precision targeting, and scale to your modern digital marketing initiatives.
Our Data
Our master B2B database contains omni-channel marketing data including verified business email addresses with 95% validity, on average. Leveraging multiple data sources and proprietary matching and quality algorithms, we provide the freshest contact data in the industry to ensure you achieve optimal marketing results.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services. Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheB2BInfluencePodcast #PaulaChiocchi #TheMarketingVanguard #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The Value of Personal Touch in Customer Service
And so when we used to leave very detailed voice messages, And do really good tailor made emails. We almost not only matched a conversion ratio but sometimes exceeded it because more people prefer that non voice so we almost had to make that sort of adjustment and then went into other sort of phone call so That's the way that I see it. But it is a means to an end. And people like myself, I would rather call you than text. And if I'm calling a company, I'm going to press zero so I can speak with somebody. And so I do believe that there will be a market for my type of services. I think there is, right? Yeah. Look what Hollywood did. They all hate telemarketers. Do you hate us more than used car salesmen? Look what they've done to us. But think about customer service. I had an experience recently where I bought something and it didn't get delivered and then they wouldn't answer the emails. There was no chat. There was no phone number. And it was a less expensive price than another website, but I didn't get any service. So I canceled and I paid more at a different website because there was some service involved in it. Sometimes people want to talk to somebody, at least I do.
The B2B Influence Podcast. The Importance of Relationship-Building in Telesales with Richard Blank
Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect with a highly engaged audience of industry peers and decision-makers.
At The B2B Influence Podcast, we showcase the brilliance, values, and strategies of B2B industry leaders who are shaping the future. Our podcast spotlights trailblazers who are redefining how businesses market to small and mid-sized companies, setting new standards in innovation, transparency, and growth. Whether you’re a marketing executive, a data analytics expert, or a business leader with a vision, this is the podcast for you. Join us as we celebrate the achievements of industry pioneers and uncover actionable insights to fuel your success.
In this episode of The Marketing Vanguard: Leading Voices in B2B Innovation, Paula Chiocchi interviews the President, CEO, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard explores the crucial role of call centers in the marketing-to-sales pipeline, emphasizing the importance of human connection and empathy in telemarketing.
Richard discusses balancing inbound and outbound calls, the significance of soft skills, and the operational challenges of converting leads. He advocates for quality interactions over quantity, effective follow-up, and maintaining realistic expectations. Richard underscores the enduring value of personal connections in customer service and telemarketing.
Paula Chiocchi, president and CEO of Outward Media, Inc. (OMI), is a marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Advice for Selecting a Call Center
What kind of advice would you give for people in searching for a call center, whether outbound or inbound? Good cop and bad cop. Let's go bad cop first. You got to make sure that they are a company that follows all legal laws. I follow all business and banking laws in the United States with my company that's out of Florida. They in turn hire my company in Costa Rica, which follows all the labor laws here. I'm not going to be a fall guy for anybody. I'm a guest here. I have to pay the Caja. I got to do the Aguinaldo. I got to pay everything. And it costs money to run a business overseas. There's benefits to it. But then again, I'm not here to hide away. Google me
Handling Difficult Calls with Empathy
And I've also learned that if you allow somebody to vent, remember the cartoons when steam would go out of someone's ears? I do. I have a profanity rule. If they curse at you, Paula, they get a warning. They do it a second time, you can hang up. But if they're venting and they're getting it out, I'll let you do it. And then I'm going to give you some Philly guilt. I'm going to go, hey, Paolo, you done yet? You want to curse some more? And you go, Richard, I'm so sorry. I go, may we begin again? And you say, yes, we may. And then look at that sort of foundation. Now you have a client for life. And that's how you're training your people. It's maturity. Yeah. You can't take it personal. And you think about it. You're speaking to someone's worst day. Something broke. For an example, we work with a law firm. So we do level one intake coordinators for wrongful termination and disability. So imagine that extended empathy when people are calling us after they've been fired. And so we can cradle these calls. And I think those specific soft skills are the things some people might be lacking today.
Introduction and Impact of Call Centers
Hi, this is Paula Kiyoki. I'm the CEO and founder of Outward Media. We go by OMI. And this is the Marketing Vanguard Leading Voices in B2B Innovation podcast. Today, we are fortunate to have Richard Blank. Richard is the president and bilingual, I want to get this right, bilingual telemarketing trainer at the Costa Rica Call Center. Welcome, Richard. So happy to be with you and your audience today. And I was just telling Richard that I'm jealous that I haven't been to Costa Rica. So Richard's an expert in all things telemarketing, telemarketing and call centers. And so we're going to ask him a few questions today and get his expertise. Richard, at what point in the marketing to sales pipeline do you see call centers having the greatest impact? And how do you define that sweet spot between MQL and SQL? Well, I believe that A.I., a computer can never replace empathy. They can't give you a hug. And so you will use it for gathering and to make things easier, bring it to the 10 yard line, so to speak. But you and I need to bring that ball into the end zone.
https://youtu.be/bzJze5vXiuM
https://youtu.be/yIF8TGySqIA
https://youtu.be/w8aGC09Yy-4
https://youtu.be/MZT8pkqrdDo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The B2B Influence PodcastPaula Chiocchi, The Marketing Vanguard, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
As a B2B business leader and data innovator my work has led to dramatic increases in both revenue and digital marketing campaign ROI for hundreds of Fortune 2000 and midmarket firms. I’ve driven nearly $300 million in revenue for a single Fortune 500 client in one year.
My priority is to deliver more desirable business outcomes -- using accurate high-quality data to fuel success for Omni-channel digital marketing campaigns. OMI’s mission is to turn data into revenue and results. We use our database of more than 20+ million businesses and 145+ million B2BC contacts—which include email addresses and digital IDs backed by the industry’s first 95% email validity guarantee.
Since 1998, I’ve made a name for myself as an award-winning B2B marketing innovator – and the driving force behind the world’s largest SMB database.
The fast pace of business has been a constant in my career. That’s why it’s been important for me to create balance. My love of Asian art has influenced a Zen attitude that drives my approach to problem solving in both my business and my personal life. The philosophy I share with my team and business partners and clients is to speak up when something isn’t right so that, together, we can fix it.
As a military brat, I was exposed to many places, peoples and cultures. That stopped at 21 with the death of my father. Still in college, I helped my mother reengineer her life and learned self-reliance and responsibility that cannot be taught in a classroom.
Running a business is exhilarating but also filled with challenges. So, sharing my expertise and the lessons I’ve learned is important to me. I take every opportunity to mentor new entrepreneurs and those just getting started in their careers--to give them advice and encouragement and guide them on a path to success.
It’s also why I write: for our company blog, Forbes Advisory Circle, and other outlets. If you could ask me one thing, what would that be? Take a moment and message me.
Paula Chiocchi, CEO and founder of OMI, is an award-winning marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services.
Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Our Story
If a business wants to grow, it needs to find new customers. Since our founding in 1998, OMI has been dedicated to empowering companies to do just that.
Connect with your ideal prospects using our high-quality B2B2C data.
Add accuracy, precision targeting, and scale to your modern digital marketing initiatives.
Our Data
Our master B2B database contains omni-channel marketing data including verified business email addresses with 95% validity, on average. Leveraging multiple data sources and proprietary matching and quality algorithms, we provide the freshest contact data in the industry to ensure you achieve optimal marketing results.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services. Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheB2BInfluencePodcast #PaulaChiocchi #TheMarketingVanguard #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The Value of Personal Touch in Customer Service
And so when we used to leave very detailed voice messages, And do really good tailor made emails. We almost not only matched a conversion ratio but sometimes exceeded it because more people prefer that non voice so we almost had to make that sort of adjustment and then went into other sort of phone call so That's the way that I see it. But it is a means to an end. And people like myself, I would rather call you than text. And if I'm calling a company, I'm going to press zero so I can speak with somebody. And so I do believe that there will be a market for my type of services. I think there is, right? Yeah. Look what Hollywood did. They all hate telemarketers. Do you hate us more than used car salesmen? Look what they've done to us. But think about customer service. I had an experience recently where I bought something and it didn't get delivered and then they wouldn't answer the emails. There was no chat. There was no phone number. And it was a less expensive price than another website, but I didn't get any service. So I canceled and I paid more at a different website because there was some service involved in it. Sometimes people want to talk to somebody, at least I do.
The B2B Influence Podcast. The Importance of Relationship-Building in Telesales with Richard Blank
Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect with a highly engaged audience of industry peers and decision-makers.
At The B2B Influence Podcast, we showcase the brilliance, values, and strategies of B2B industry leaders who are shaping the future. Our podcast spotlights trailblazers who are redefining how businesses market to small and mid-sized companies, setting new standards in innovation, transparency, and growth. Whether you’re a marketing executive, a data analytics expert, or a business leader with a vision, this is the podcast for you. Join us as we celebrate the achievements of industry pioneers and uncover actionable insights to fuel your success.
In this episode of The Marketing Vanguard: Leading Voices in B2B Innovation, Paula Chiocchi interviews the President, CEO, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard explores the crucial role of call centers in the marketing-to-sales pipeline, emphasizing the importance of human connection and empathy in telemarketing.
Richard discusses balancing inbound and outbound calls, the significance of soft skills, and the operational challenges of converting leads. He advocates for quality interactions over quantity, effective follow-up, and maintaining realistic expectations. Richard underscores the enduring value of personal connections in customer service and telemarketing.
Paula Chiocchi, president and CEO of Outward Media, Inc. (OMI), is a marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Advice for Selecting a Call Center
What kind of advice would you give for people in searching for a call center, whether outbound or inbound? Good cop and bad cop. Let's go bad cop first. You got to make sure that they are a company that follows all legal laws. I follow all business and banking laws in the United States with my company that's out of Florida. They in turn hire my company in Costa Rica, which follows all the labor laws here. I'm not going to be a fall guy for anybody. I'm a guest here. I have to pay the Caja. I got to do the Aguinaldo. I got to pay everything. And it costs money to run a business overseas. There's benefits to it. But then again, I'm not here to hide away. Google me
Handling Difficult Calls with Empathy
And I've also learned that if you allow somebody to vent, remember the cartoons when steam would go out of someone's ears? I do. I have a profanity rule. If they curse at you, Paula, they get a warning. They do it a second time, you can hang up. But if they're venting and they're getting it out, I'll let you do it. And then I'm going to give you some Philly guilt. I'm going to go, hey, Paolo, you done yet? You want to curse some more? And you go, Richard, I'm so sorry. I go, may we begin again? And you say, yes, we may. And then look at that sort of foundation. Now you have a client for life. And that's how you're training your people. It's maturity. Yeah. You can't take it personal. And you think about it. You're speaking to someone's worst day. Something broke. For an example, we work with a law firm. So we do level one intake coordinators for wrongful termination and disability. So imagine that extended empathy when people are calling us after they've been fired. And so we can cradle these calls. And I think those specific soft skills are the things some people might be lacking today.
Introduction and Impact of Call Centers
Hi, this is Paula Kiyoki. I'm the CEO and founder of Outward Media. We go by OMI. And this is the Marketing Vanguard Leading Voices in B2B Innovation podcast. Today, we are fortunate to have Richard Blank. Richard is the president and bilingual, I want to get this right, bilingual telemarketing trainer at the Costa Rica Call Center. Welcome, Richard. So happy to be with you and your audience today. And I was just telling Richard that I'm jealous that I haven't been to Costa Rica. So Richard's an expert in all things telemarketing, telemarketing and call centers. And so we're going to ask him a few questions today and get his expertise. Richard, at what point in the marketing to sales pipeline do you see call centers having the greatest impact? And how do you define that sweet spot between MQL and SQL? Well, I believe that A.I., a computer can never replace empathy. They can't give you a hug. And so you will use it for gathering and to make things easier, bring it to the 10 yard line, so to speak. But you and I need to bring that ball into the end zone.
https://youtu.be/bzJze5vXiuM
https://youtu.be/yIF8TGySqIA
https://youtu.be/w8aGC09Yy-4
https://youtu.be/MZT8pkqrdDo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The B2B Influence PodcastPaula Chiocchi, The Marketing Vanguard, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
As a B2B business leader and data innovator my work has led to dramatic increases in both revenue and digital marketing campaign ROI for hundreds of Fortune 2000 and midmarket firms. I’ve driven nearly $300 million in revenue for a single Fortune 500 client in one year.
My priority is to deliver more desirable business outcomes -- using accurate high-quality data to fuel success for Omni-channel digital marketing campaigns. OMI’s mission is to turn data into revenue and results. We use our database of more than 20+ million businesses and 145+ million B2BC contacts—which include email addresses and digital IDs backed by the industry’s first 95% email validity guarantee.
Since 1998, I’ve made a name for myself as an award-winning B2B marketing innovator – and the driving force behind the world’s largest SMB database.
The fast pace of business has been a constant in my career. That’s why it’s been important for me to create balance. My love of Asian art has influenced a Zen attitude that drives my approach to problem solving in both my business and my personal life. The philosophy I share with my team and business partners and clients is to speak up when something isn’t right so that, together, we can fix it.
As a military brat, I was exposed to many places, peoples and cultures. That stopped at 21 with the death of my father. Still in college, I helped my mother reengineer her life and learned self-reliance and responsibility that cannot be taught in a classroom.
Running a business is exhilarating but also filled with challenges. So, sharing my expertise and the lessons I’ve learned is important to me. I take every opportunity to mentor new entrepreneurs and those just getting started in their careers--to give them advice and encouragement and guide them on a path to success.
It’s also why I write: for our company blog, Forbes Advisory Circle, and other outlets. If you could ask me one thing, what would that be? Take a moment and message me.
Paula Chiocchi, CEO and founder of OMI, is an award-winning marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services.
Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Our Story
If a business wants to grow, it needs to find new customers. Since our founding in 1998, OMI has been dedicated to empowering companies to do just that.
Connect with your ideal prospects using our high-quality B2B2C data.
Add accuracy, precision targeting, and scale to your modern digital marketing initiatives.
Our Data
Our master B2B database contains omni-channel marketing data including verified business email addresses with 95% validity, on average. Leveraging multiple data sources and proprietary matching and quality algorithms, we provide the freshest contact data in the industry to ensure you achieve optimal marketing results.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services. Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheB2BInfluencePodcast #PaulaChiocchi #TheMarketingVanguard #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The Value of Personal Touch in Customer Service
And so when we used to leave very detailed voice messages, And do really good tailor made emails. We almost not only matched a conversion ratio but sometimes exceeded it because more people prefer that non voice so we almost had to make that sort of adjustment and then went into other sort of phone call so That's the way that I see it. But it is a means to an end. And people like myself, I would rather call you than text. And if I'm calling a company, I'm going to press zero so I can speak with somebody. And so I do believe that there will be a market for my type of services. I think there is, right? Yeah. Look what Hollywood did. They all hate telemarketers. Do you hate us more than used car salesmen? Look what they've done to us. But think about customer service. I had an experience recently where I bought something and it didn't get delivered and then they wouldn't answer the emails. There was no chat. There was no phone number. And it was a less expensive price than another website, but I didn't get any service. So I canceled and I paid more at a different website because there was some service involved in it. Sometimes people want to talk to somebody, at least I do.
The B2B Influence Podcast. The Importance of Relationship-Building in Telesales with Richard Blank
Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect with a highly engaged audience of industry peers and decision-makers.
At The B2B Influence Podcast, we showcase the brilliance, values, and strategies of B2B industry leaders who are shaping the future. Our podcast spotlights trailblazers who are redefining how businesses market to small and mid-sized companies, setting new standards in innovation, transparency, and growth. Whether you’re a marketing executive, a data analytics expert, or a business leader with a vision, this is the podcast for you. Join us as we celebrate the achievements of industry pioneers and uncover actionable insights to fuel your success.
In this episode of The Marketing Vanguard: Leading Voices in B2B Innovation, Paula Chiocchi interviews the President, CEO, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard explores the crucial role of call centers in the marketing-to-sales pipeline, emphasizing the importance of human connection and empathy in telemarketing.
Richard discusses balancing inbound and outbound calls, the significance of soft skills, and the operational challenges of converting leads. He advocates for quality interactions over quantity, effective follow-up, and maintaining realistic expectations. Richard underscores the enduring value of personal connections in customer service and telemarketing.
Paula Chiocchi, president and CEO of Outward Media, Inc. (OMI), is a marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Advice for Selecting a Call Center
What kind of advice would you give for people in searching for a call center, whether outbound or inbound? Good cop and bad cop. Let's go bad cop first. You got to make sure that they are a company that follows all legal laws. I follow all business and banking laws in the United States with my company that's out of Florida. They in turn hire my company in Costa Rica, which follows all the labor laws here. I'm not going to be a fall guy for anybody. I'm a guest here. I have to pay the Caja. I got to do the Aguinaldo. I got to pay everything. And it costs money to run a business overseas. There's benefits to it. But then again, I'm not here to hide away. Google me
Handling Difficult Calls with Empathy
And I've also learned that if you allow somebody to vent, remember the cartoons when steam would go out of someone's ears? I do. I have a profanity rule. If they curse at you, Paula, they get a warning. They do it a second time, you can hang up. But if they're venting and they're getting it out, I'll let you do it. And then I'm going to give you some Philly guilt. I'm going to go, hey, Paolo, you done yet? You want to curse some more? And you go, Richard, I'm so sorry. I go, may we begin again? And you say, yes, we may. And then look at that sort of foundation. Now you have a client for life. And that's how you're training your people. It's maturity. Yeah. You can't take it personal. And you think about it. You're speaking to someone's worst day. Something broke. For an example, we work with a law firm. So we do level one intake coordinators for wrongful termination and disability. So imagine that extended empathy when people are calling us after they've been fired. And so we can cradle these calls. And I think those specific soft skills are the things some people might be lacking today.
Introduction and Impact of Call Centers
Hi, this is Paula Kiyoki. I'm the CEO and founder of Outward Media. We go by OMI. And this is the Marketing Vanguard Leading Voices in B2B Innovation podcast. Today, we are fortunate to have Richard Blank. Richard is the president and bilingual, I want to get this right, bilingual telemarketing trainer at the Costa Rica Call Center. Welcome, Richard. So happy to be with you and your audience today. And I was just telling Richard that I'm jealous that I haven't been to Costa Rica. So Richard's an expert in all things telemarketing, telemarketing and call centers. And so we're going to ask him a few questions today and get his expertise. Richard, at what point in the marketing to sales pipeline do you see call centers having the greatest impact? And how do you define that sweet spot between MQL and SQL? Well, I believe that A.I., a computer can never replace empathy. They can't give you a hug. And so you will use it for gathering and to make things easier, bring it to the 10 yard line, so to speak. But you and I need to bring that ball into the end zone.
https://youtu.be/bzJze5vXiuM
https://youtu.be/yIF8TGySqIA
https://youtu.be/w8aGC09Yy-4
https://youtu.be/MZT8pkqrdDo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The B2B Influence PodcastPaula Chiocchi, The Marketing Vanguard, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
As a B2B business leader and data innovator my work has led to dramatic increases in both revenue and digital marketing campaign ROI for hundreds of Fortune 2000 and midmarket firms. I’ve driven nearly $300 million in revenue for a single Fortune 500 client in one year.
My priority is to deliver more desirable business outcomes -- using accurate high-quality data to fuel success for Omni-channel digital marketing campaigns. OMI’s mission is to turn data into revenue and results. We use our database of more than 20+ million businesses and 145+ million B2BC contacts—which include email addresses and digital IDs backed by the industry’s first 95% email validity guarantee.
Since 1998, I’ve made a name for myself as an award-winning B2B marketing innovator – and the driving force behind the world’s largest SMB database.
The fast pace of business has been a constant in my career. That’s why it’s been important for me to create balance. My love of Asian art has influenced a Zen attitude that drives my approach to problem solving in both my business and my personal life. The philosophy I share with my team and business partners and clients is to speak up when something isn’t right so that, together, we can fix it.
As a military brat, I was exposed to many places, peoples and cultures. That stopped at 21 with the death of my father. Still in college, I helped my mother reengineer her life and learned self-reliance and responsibility that cannot be taught in a classroom.
Running a business is exhilarating but also filled with challenges. So, sharing my expertise and the lessons I’ve learned is important to me. I take every opportunity to mentor new entrepreneurs and those just getting started in their careers--to give them advice and encouragement and guide them on a path to success.
It’s also why I write: for our company blog, Forbes Advisory Circle, and other outlets. If you could ask me one thing, what would that be? Take a moment and message me.
Paula Chiocchi, CEO and founder of OMI, is an award-winning marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services.
Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Our Story
If a business wants to grow, it needs to find new customers. Since our founding in 1998, OMI has been dedicated to empowering companies to do just that.
Connect with your ideal prospects using our high-quality B2B2C data.
Add accuracy, precision targeting, and scale to your modern digital marketing initiatives.
Our Data
Our master B2B database contains omni-channel marketing data including verified business email addresses with 95% validity, on average. Leveraging multiple data sources and proprietary matching and quality algorithms, we provide the freshest contact data in the industry to ensure you achieve optimal marketing results.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services. Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheB2BInfluencePodcast #PaulaChiocchi #TheMarketingVanguard #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The Value of Personal Touch in Customer Service
And so when we used to leave very detailed voice messages, And do really good tailor made emails. We almost not only matched a conversion ratio but sometimes exceeded it because more people prefer that non voice so we almost had to make that sort of adjustment and then went into other sort of phone call so That's the way that I see it. But it is a means to an end. And people like myself, I would rather call you than text. And if I'm calling a company, I'm going to press zero so I can speak with somebody. And so I do believe that there will be a market for my type of services. I think there is, right? Yeah. Look what Hollywood did. They all hate telemarketers. Do you hate us more than used car salesmen? Look what they've done to us. But think about customer service. I had an experience recently where I bought something and it didn't get delivered and then they wouldn't answer the emails. There was no chat. There was no phone number. And it was a less expensive price than another website, but I didn't get any service. So I canceled and I paid more at a different website because there was some service involved in it. Sometimes people want to talk to somebody, at least I do.
Hypercharge: Unboxed. 3 players against a Tyrannosaurus Rex.
3 action figures (3 players) against the Tyrannosaurus Rex of the Green and Tan Army Men.
Hypercharge: Unboxed is a classic-style third-person and first-person shooter video game inspired by Toy Story, Small Soldiers and Army Men. It focuses on wave based shooting with defense building mechanics. You must complete the mission of Sergeant Max Ammo and prevent the HYPER-CORE from being destroyed.
---Main Features:
- Single Player: Sometimes humans can get in the way. That's why we've designed smart Player Bots that will cover your six, collect resources, and help build defenses.
- Co-op and PvP: Fight against evil hordes of armed toys with up to four players in co-op or betray your little allies and go head-to-head in several classic competitive modes.
- Progression: Choose your preferred difficulty and earn medals, unlock unique action figures and customize their head, skin and weapon. If you really want to show off, create a prestigious title with the Name Generator.
- Big Guns: You may be small, but you pack a big punch. Blast, melt, and even disintegrate any toy that gets in your way.
- Wave-based Hybrid: Not a fan of Tower Defense? Don't worry, Hypercharge is not a traditional TD game. Combine wave based shooting with a simple defense build. Collect special building cards and build turrets, traps and walls.
"The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and its thematic derivatives, run by some of the most loyal and knowledgeable fans in the world.
Some of our most important activities are Army Men game design, unique modifications of existing games and MODs for other games.
Follow us on our social networks for more exclusive content:
- https://ArmyMen.com.ar
- https://facebook.com/armymenvideogames
- https://instagram.com/armymenchannel
- https://twitter.com/armymenchannel
- https://discord.com/invite/VfbqahDyUB
#Hypercharge #HyperchargeUnboxed #ArmyMen
Deathmatch on the "Tan Base" multiplayer map, almost the same stage of the same name mission in the campaign. Plastro and Brigitte Bleu duel to the death in Army Men Sarge's Heroes 2, the PlayStation 2 version of the game.
"The Army Men Videogames Channel" is a Youtube channel specialized exclusively in the Army Men franchise and thematic derivatives of it, run by some of the most loyal and knowledgeable fans in the world.
Some of our most important activities are the design of Army Men video games, unique modifications of existing games and MODs for other games.
Follow us on our social networks for more exclusive content:
- https://armymen.com.ar
- https://facebook.com/armymenvideogames
- https://instagram.com/armymenchannel
- https://twitter.com/armymenchannel
- https://discord.com/invite/VfbqahDyUB
#ArmyMenSargesHeroes2 #ArmyMen #Multiplayer
Buy Now Bell MX-9 Helmet for Off-Road rides online in india
If you live for the dirt, the dust, and the thrill of carving your way through trails, forest paths, and untamed terrain then the helmet you choose isn’t just gear. It’s your lifeline. And nothing says serious off-road like the Bell MX-9 Helmet. Trusted by riders across the globe, built to take a beating, and designed to give you the edge this is the helmet made for real adventure.
So if you’re ready to ride beyond the pavement, it’s time to gear up like a pro. Buy the Bell MX-9 Helmet online in India today, and feel the difference from the first ride.
Why Bell MX-9 is a Game Changer
Off-road riding isn’t just a challenge it’s an art. And you need equipment that can match your adrenaline, skill, and intensity. The Bell MX-9 Adventure Helmet is built to perform where the road ends and the trail begins.
MIPS Safety System
Bell’s MX-9 comes with MIPS (Multi-directional Impact Protection System), designed to reduce rotational forces during certain crashes. That means better impact protection in real-world riding scenarios.
Velocity Flow Ventilation
Let’s face in India’s heat and humidity can be brutal, especially when you’re covered in gear and hammering rough trails. The MX-9’s smart ventilation system keeps airflow at its max, so you stay cool and focused.
Integrated Face Shield + Visor
Whether you’re riding through fog, dust, or sudden rain, the Bell MX-9 has you covered literally. With an adjustable peak visor and a clear, anti-fog shield, visibility is never a compromise.
Tough Yet Lightweight
Its polycarbonate casing reduces weight without sacrificing security. Longer rides with reduced neck strain, more trail focus, and improved agility when needed are all results of this.
Made for India’s Trails & Riders
India’s off-road scene is evolving fast whether you’re taking on the Himalayas, exploring the jungles of the Western Ghats, or finding local trails near your city. And the Bell MX-9 is built to take on India’s unpredictable riding conditions with ease.
It’s the perfect match for bikes like the Hero Xpulse 200, KTM Adventure 390, Royal Enfield Himalayan, and even the mighty Tiger 900. No matter what you ride, Bell has your head covered.
Order Now at Bikegear.in
At Bikegear.in, we offer 100% authentic Bell Helmets, shipped across India, with expert support to help you choose the right size and fit. Gear up with confidence and ride without compromise.
PAN India Delivery
Need help choosing your off-road gear? Call us at +91 9610311313
Original products, competitive prices, no middlemen
The Dirt Is Calling Answer with Bell
This isn’t just about style it’s about real protection for real riders. Whether you’re just getting into off-roading or already conquering extreme trails, the Bell MX-9 is the upgrade your adventures need.
Buy now at Bikegear.in and ride off-road the right way.
ABOUT LITTLE JOSIP BROZ TITO QUEEN ELIZABETH BRITISH ROYALS FILTHY SECRET - WE DON'T TALK ABOUT MK ULTRA WAS THE MAIN RULE OF JOSIP BROZ TITO WHO HAD POLICE AND MY FATHER EXPLAIN ONE OVER AND OVER AT AGE 2 NOT 4 AS I STATED IN VIDEO https://ausertimes.blogspot.com/2025/05/about-little-josip-broz-tito-queen.html
AGE WAS 2 NOT 4. IT WAS KNOWN AS THE MAIN RULE AND JOSIP BROZ TITO DEMANDED FROM ME TO EXPLAIN ONE BACK. RULE NUMBER ONE "WE DO NOT TALK ABOUT OUR LITTLE SECRET BECAUSE IF YOU WILL, THEY WILL TAKE YOU AWAY" IS WHAT JOSIP BROZ REPEATED ME. ON MY QUESTION WHO, HIS ANSWER WAS "THEY" AND HE WAS LAUGHING ABOUT IT. HE INSISTED ME TO JUST REMEMBER ASKING WAS UNDESIRABLE SINCE I WAS BABY. RULE NUMBER TWO WAS "YOU DON'T ASK"...AND THEY REMINDED ABOUT RULE NUMBER ONE BY EXAMPLING ME WITH CHILDREN IN REAL LIFE WHO WERE INSTITUTIONALISED IN ŠMIHEL IN THE BUILDING NEXT TO WHERE FATHER IS AND IN ANOTHER FACILITY IN NOVO MESTO WHERE THEY ALSO KEPT CHILDREN WITH SPECIAL NEEDS - AND THEN IN HE SHOOL WHERE I GOT TO MEET MENTALLY DISABLED CHILDREN TO WATCH THEM HOW POORLY THEY DID - WASTED...THIS WAS A REAL JOSIP BROZ TITO THE ONE NOBODY WRITES ABOUT AND LIKEWISE GOES FOR QUEEN ELISABETH/PHILLIP/ CHARLES/ ANDREW. THEY HAD AGREEMENT
KRKA VILLAGE MADE SOME INSANE PLEDGE TO JOSIP BROZ TITO BEFORE ONE PERISHED IN 1980 - VILLAGERS REPEATEDLY CURSED ME OUT INFRONT OF TITO, SO I WAS REAL GLAD WHEN I SAW PEOPLE FROM CITY MOVING IN ALTHOUGH I HAD NO CLUE ABOUT WHAT WENT ON. ENTIRE VILLAGE, BUT THERE WERE ALSO PEOPLE WHO EXPRESSED SCEPTICISM UTTERLY IN JOSIP BROZ TITO'S FACE WHAT ENRAGED MILAN KUČAN - BORUT PAHOR/TANJA FAJON ETC.
Part 4 of 4 ABOUT October 25th, 2024 Stefanic and Napecnik Police station complaint - TO ALSO SERVE AS PRESENTATION/FLAGSHIP OF OCTOBER 25TH, 2025 MEETING AT NOVO MESTO POLICE STATION WITH UDBA ASSASSINS/KILLERS https://ausertimes.blogspot.com/2025/05/october-25th-2024-stefanic-and-napecnik.html PRINCE ANDREW AND PRINCE CHARLES WERE THE ONE WHO JAMMED UNITED NATIONS/ ICC/ US JUSTICE DEPARTMENT OF STATE CIVIL RIGHTS DIVISION/ EUROPEAN UNION HUMAN RIGHTS COURT INVESTIGATORS/OFFICIALS WITH EUROPEAN UNION COMMISSION AND HUMAN RIGHTS OMBUDSMEN VIA European Committee for the Prevention of Torture and Inhuman or Degrading Treatment or Punishment (CPT) CRIME.
ŠTEFANIČ AND NAPEČNIK COMMENCED PLAY WITH MY SIGNATURE ISSUE(hospitalisation - arrest) VIA STATE PROSECUTORS IN AS EARLY AS IN 2001.
TOMAŽ NAPEČNIK FROM LJUBLJANA WAS HIRED BY MILAN KUČAN THROUGH RECOMMENDATION FROM ROBERT GOLOB AND GOLOBIČ TO SERVE AS Directorate for Police and Other Security TasksSector for Complaints Against the PoliceMINISTRY OF INTERNAL AFFAIRS THROUGH WHAT USED TO BE NAPEČNIK'S OWN INVOLVEMENT IN TORTURE AT PREVIOUS YUGOSLAV SLOVENIAN AGENCY UDBA.
TOMAŽ NAPEČNIK'S Directorate for Police and Other Security Tasks - Sector for Complaints Against the Police MINISTRY OF INTERNAL AFFAIRS USED TO BELONG PREVIOUSLY TO GREATER SERBIAN UDBA IN SLOVENIA - IT WAS EPICENTER OF UDBA CRIME. TOMAŽ NAPEČNIK CLAIMED WAS PROMOTED BY ROBERT GOLOB IN 2006 - 2008
European Committee for the Prevention of Torture and Inhuman or Degrading Treatment or Punishment (CPT) CRIME, PRINCE CHARLES, KING CHARLES, PRINCE ANDREW, ANDREJ HOIVIK, ANDERS HOIVIK, TANJA FAJON, KING CHARLES, MILAN KUČAN, BORUT PAHOR, SONJA BREZNIK, ANDREJ ŠTEFANIČ, JD VANCE, COURT, TOMAZ NAPECNIK, NAPEČNIK, MOJCA GOSENICA, SODIN, October 25th, 2024, ECPT, Committee for the Prevention of Torture, Inhuman or Degrading Treatment or Punishment
3-player multiplayer deathmatch in the N64 version of Army Men Sarge's Heroes 2. Scenario: Tower.
This is the only version of Sarge's Heroes 2 that can be played with up to 4 players.
Follow us on our social networks & Website for more exclusive content:
- https://ArmyMen.com.ar
- https://facebook.com/armymenvideogames
- https://instagram.com/armymenchannel
- https://twitter.com/armymenchannel
- https://discord.com/invite/VfbqahDyUB
"The Army Men Videogames Channel" is a YouTube channel specialized exclusively in the Army Men franchise and its thematic derivatives, run by some of the most loyal and knowledgeable fans in the world.
Some of our most important activities are Army Men game design, unique modifications of existing games and MODs for other games.
#ArmyMen #ArmyMenSargesHeroes2 #Deathmatch #SargesHeroes2 #Multiplayer
Tag Your Mate – Share the Ride, Share the Thrill
There’s a certain kind of magic in riding solo. But let’s be honest some journeys just hit different when you’ve got your riding buddy right there next to you. The shared laughs at a chai stall, the head-nod when you throttle in sync, the silent understanding when the road stretches out ahead it’s not just a ride, it’s a brotherhood (or sisterhood) on wheels.
So, tag your mate. The one who always shows up with a full tank and no excuses. The one who knows when to push the limits and when to just cruise. Because let’s face it riding is better when the thrill is shared.
The Joy of Riding Together
From mountain passes in Ladakh to coastal curves in Goa, every rider has that one friend who turns any trip into a story. Whether it's a weekend breakfast run or an all-out cross-country tour, having your buddy riding beside you means:
Double the thrill, half the worry
Shared memories that last a lifetime
Built-in photographer and mechanic (we all have that one friend!)
Unspoken understanding only riders get
You’ve probably got hours of GoPro footage and inside jokes no one else understands. And every ride, no matter how simple, turns into an adventure when your riding crew is locked and loaded.
Gear Up Together
Real friends don’t let friends ride unprepared. Whether you’re the one always pushing for that next gear upgrade or you’re helping your mate choose the right helmet, you both know that gear matters.
Matching riding jackets? Flex.
Gloves that make filtering through traffic feel like slicing butter? Absolutely.
Helmets like the Shoei X-SPR Pro, HJC RPHA 1, or Arai RX-7V that offer top-tier protection with unbeatable style? Must-have.
And when you and your riding buddy are geared up right, it’s not just about looking good. It’s about riding safer, longer, and smarter together.
The Right Gear for the Right Crew
At Bikegear.in, we don’t just supply gear we ride too. That means we get it. We’ve curated helmets, jackets, boots, gloves, and luggage systems that are perfect for duos who ride hard and ride far.
Whether you and your buddy are planning your next road trip, gearing up for track days, or just upgrading your Sunday rides, we’ve got what you need:
Top riding brands like Alpinestars, Rynox, Dainese, Revit
Touring luggage, Bluetooth comms, performance parts
Fast delivery across India and expert support
Need help picking gear that matches your mate’s vibe? Hit us up at +91 9610311313.
Tag. Ride. Repeat.
Riding together is more than just a hobby it’s a bond. So next time you’re revving up for a ride, don’t forget to tag your mate, gear up, and hit the road.
Shop now at Bikegear.in and take that shared thrill to the next level.
Part of The American Mercury’s series on the 1913 Leo Frank trial, this video examines the latter part of the fourth week (August 18–24, 1913), following Leo Frank’s testimony, as the defense continued its case in the murder trial of 13-year-old Mary Phagan at the National Pencil Company. Drawing from the trial’s Brief of Evidence, it highlights the defense’s efforts to present character witnesses, including factory workers who testified to Frank’s professionalism, and their attempts to shift blame to Jim Conley by questioning his credibility. The episode also covers the prosecution’s closing arguments, which reinforced forensic evidence and Conley’s testimony, resulting in Frank’s conviction on August 25, 1913. Amidst antisemitism allegations and societal tension, the trial led to Frank’s 1915 lynching and the establishment of the Anti-Defamation League, a landmark event in American history still debated today.
This video from The American Mercury’s centennial coverage explores the fourth week (August 18–24, 1913) of the Leo Frank trial, when Leo Frank took the stand to testify in his defense against charges of murdering 13-year-old Mary Phagan at the National Pencil Company. Drawing from the Leo Frank Trial Brief of Evidence, it recounts Frank’s unsworn statement, where he denied involvement, claiming he was working in his office and had no interaction with Phagan beyond her wage payment. The episode highlights the prosecution’s cross-examination, which exposed discrepancies in his timeline, and the defense’s challenge against Jim Conley’s testimony and forensic evidence. Amidst antisemitism allegations and societal unrest, Frank’s testimony did not prevent his conviction, 1915 lynching, and the subsequent founding of the Anti-Defamation League, a legacy that continues to resonate in historical narratives.
Our website: https://ArmyMen.com.ar
Sarge Hawk and Bravo Company destroyed a portal at a real world dinner party while a seductive Blue spy watched from afar, admiring Sarge.
After returning to the Plastic World, Grimm informs Sarge and Vikki about the anti-plastrification serum and the threat it represents to the Green Nation. Sarge and Vikki are sent to destroy a freighter train containing the serum and the portal the Tans use to transport it. They succeed, so Sarge and Vikki part ways, Sarge going to the Freezer while Vikki goes to the Graveyard. In the freezer, Sarge manages to destroy the serum hidden inside the soda cans, and Vikki, with Hoover's help, manages to get to Dr. Madd.'s, but instead of waiting for Sarge, she enters the Castle and ends up captured by Zombies. But Sarge eventually manages to rescue her and destroy the Serum inside the castle.
Upon their return, Grimm informs the duo that they have found the location of the Tannenburg headquarters with the help of a female Blue spy, revealed to be Brigitte Bleu, who claims to be working with the Blue Resistance.
The Green Army launches an assault on the Tan Headquarters and Tannenburg is captured. During the peace treaty, Plastro invades the base through a portal with his new army and captures Vikki. Seeing that the base is lost, Grimm and Sarge escape. They meet up with Bravo Company at a distant outpost and are sent to capture Tan's Dormitory Command...
-----------------------------------
Sarge's Heroes 2 picks up after the first game. The leader of the Tan Nation, General Plastro, has been missing ever since he fought Sergeant Hawk. Sarge has been busy blowing up the portals connecting the reduced-scale Plastic World to the "other world" on the Real World scale, the world of humans.
In addition to guarding the portals that allow the Army Men to teleport to the real world, Sarge wants to uncover the details behind Bleu's plan to revive Plastro, before the Tans can use it to their advantage. It's basically the same third-person shooter from the last Sarge's Heroes, which we game fans love. There are many traditional weapons to use such as sniper rifles, grenade launchers, bazookas, mortars and the like. The Sergeant and his friends go through places like a refrigerator or the kitchen table, while destroying small squads of Tan Army Men and achieving objectives ranging from protecting a teammate, rescuing someone or simple search and destroy. As each small squad of Tan Army Men is destroyed, you are rewarded with full health before heading out on the next group of enemies. The system works pretty well until you die and realize you have to start the whole level from the beginning. Some of the levels can take almost half an hour to complete (unless you're an expert making a speedrun), and the lack of save points in the middle of the level can get frustrating (unless, like most nowadays, you're using an emulator). There are also several cooperative levels where a fellow Bravo Company Commando team up with you for the mission. Often your own teammate will shoot you repeatedly, or put themselves in constant danger, making the level much more difficult than it should be because you have to protect them.
The feel of the game is different, in general. Rather than try to adapt what exists on the other consoles (PS2 or N64) and pare it down for the limited Playstation hardware, like the original Sarge's Heroes did, the team on this port decided to put their own mark on a lot of things. The levels have been completely redesigned to be more compact, some weapons have been added, and more enemies have been added to the mix.
Sarge's Heroes 2 for PlayStation 2 is by far one of the best looking Army Men games to date. This PlayStation 1 version is almost totally different, but although it is lower quality for the obvious reason of running on the PS1, the quality of the game, the models and the resolution of the textures have been greatly improved. The Army Men have a nice shiny look to them and there are some noteworthy effects like reflections and particles that are used quite liberally. The explotions also look particularly good. Even so, the repetitive enemies age the experience quickly and the not-so-powerful bosses fail to spice up the game. In general, the graphics in Sarge's Heroes 2 are the result of an old game engine on an old console, only with graphic improvements.
Army Men: Sarge's Heroes 2 is some of the best the series has to offer. If you've enjoyed Army Men games in the past, Sarge's Heroes 2 is more of the same. The gameplay is a bit frustrating as always and there are a lot of bugs that haven't been fixed. But anyway, for those who haven't found previous iterations of the series disappointing, they won't change their minds with this latest installment.
#ArmyMen #ArmyMenSargesHeroes2 #SargesHeroes2
Deathmatch on the "Desk" multiplayer map, almost the same stage of the same name mission in the campaign. Plastro and Brigitte Bleu duel to the death in Army Men Sarge's Heroes 2, the PlayStation 2 version of the game.
"The Army Men Videogames Channel" is a Youtube channel specialized exclusively in the Army Men franchise and thematic derivatives of it, run by some of the most loyal and knowledgeable fans in the world.
Some of our most important activities are the design of Army Men video games, unique modifications of existing games and MODs for other games.
Follow us on our social networks for more exclusive content:
- https://armymen.com.ar
- https://facebook.com/armymenvideogames
- https://instagram.com/armymenchannel
- https://twitter.com/armymenchannel
- https://discord.com/invite/VfbqahDyUB
#ArmyMenSargesHeroes2 #ArmyMen #Multiplayer
The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank.
Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel
Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever.
Timestamps:
00:00:00 - Intro
00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica
00:02:14 - Gamification and creating a fun work culture
00:04:45 - Proactive vs. reactive: The call center approach
00:05:38 - Why Costa Rica? The appeal of a nearshore BPO
00:06:00 - Language, cultural nuances, and the home run close
00:07:05 - The irreplaceable human touch in customer support
00:10:55 - Speech craft: The art and strategy of communication
00:12:42 - Wrapping up: Time to make this a series!
https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1
https://youtu.be/3Y_hVFEU41g
https://youtu.be/9-mAZcKXCy0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dillon Young, Jean-Pierre Frost, Rob Zambito, the daily standup, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank.
Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel
Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever.
Timestamps:
00:00:00 - Intro
00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica
00:02:14 - Gamification and creating a fun work culture
00:04:45 - Proactive vs. reactive: The call center approach
00:05:38 - Why Costa Rica? The appeal of a nearshore BPO
00:06:00 - Language, cultural nuances, and the home run close
00:07:05 - The irreplaceable human touch in customer support
00:10:55 - Speech craft: The art and strategy of communication
00:12:42 - Wrapping up: Time to make this a series!
https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1
https://youtu.be/3Y_hVFEU41g
https://youtu.be/9-mAZcKXCy0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dillon Young, Jean-Pierre Frost, Rob Zambito, the daily standup, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank.
Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel
Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever.
Timestamps:
00:00:00 - Intro
00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica
00:02:14 - Gamification and creating a fun work culture
00:04:45 - Proactive vs. reactive: The call center approach
00:05:38 - Why Costa Rica? The appeal of a nearshore BPO
00:06:00 - Language, cultural nuances, and the home run close
00:07:05 - The irreplaceable human touch in customer support
00:10:55 - Speech craft: The art and strategy of communication
00:12:42 - Wrapping up: Time to make this a series!
https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1
https://youtu.be/3Y_hVFEU41g
https://youtu.be/9-mAZcKXCy0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dillon Young, Jean-Pierre Frost, Rob Zambito, the daily standup, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank.
Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel
Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever.
Timestamps:
00:00:00 - Intro
00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica
00:02:14 - Gamification and creating a fun work culture
00:04:45 - Proactive vs. reactive: The call center approach
00:05:38 - Why Costa Rica? The appeal of a nearshore BPO
00:06:00 - Language, cultural nuances, and the home run close
00:07:05 - The irreplaceable human touch in customer support
00:10:55 - Speech craft: The art and strategy of communication
00:12:42 - Wrapping up: Time to make this a series!
https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1
https://youtu.be/3Y_hVFEU41g
https://youtu.be/9-mAZcKXCy0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dillon Young, Jean-Pierre Frost, Rob Zambito, the daily standup, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank.
Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel
Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever.
Timestamps:
00:00:00 - Intro
00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica
00:02:14 - Gamification and creating a fun work culture
00:04:45 - Proactive vs. reactive: The call center approach
00:05:38 - Why Costa Rica? The appeal of a nearshore BPO
00:06:00 - Language, cultural nuances, and the home run close
00:07:05 - The irreplaceable human touch in customer support
00:10:55 - Speech craft: The art and strategy of communication
00:12:42 - Wrapping up: Time to make this a series!
https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1
https://youtu.be/3Y_hVFEU41g
https://youtu.be/9-mAZcKXCy0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dillon Young, Jean-Pierre Frost, Rob Zambito, the daily standup, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
First Love, Dream Bike – Ride the Passion, Live the Journey
Everybody has a memory of the first time their eyes met their ideal bike, The engine's snarl, the tank's gleam and the impression that it was made especially for you. It was more than simply a machine to many of us. Our first love was an unbridled force of adventure, freedom, and unadulterated passion on two wheels.
From that first ride around the block to open highways under endless skies, your bike isn’t just transport it’s a part of who you are. And every journey since? Just another chapter in a love story that never gets old.
It Starts with Passion, Then It Becomes a Lifestyle
You don’t just ride you live it. Early mornings chasing sunrise, late-night rides that clear your head, pit stops that turn into lifelong friendship, there’s something about biking that awakens the soul. And once you’ve felt that connection, there’s no going back.
Your ideal bike has more than just torque and technology, whether it's the Triumph Street Triple's precise performance, the Kawasaki Ninja's forceful pull, or the iconic styling of a Royal Enfield. It contains indescribable moments, milestones, and recollections.
Dress Your Ride, Elevate Your Experience
A dream bike deserves dream gear.
The right riding jacket, gloves that mold to your grip, boots that support every shift this isn’t vanity. This is about riding with purpose.
Want track-ready protection? Suit up in Alpinestars or Dainese.
Heading into monsoons? Rynox Storm Evo rain gear has your back.
Need all-day comfort? Pick premium gloves from Revit or Tarmac.
And don’t forget that perfect helmet the crown to your two-wheeled throne. Whether it’s a Shoei X-SPR Pro, Arai RX-7V, or a HJC RPHA 1, your lid isn’t just about safety it’s about identity.
The Road Is Calling Are You Ready?
You’ve got the dream bike. Now ride it like it deserves with gear that matches your passion, your spirit, and your journey.
Bikegear.in offers genuine motorcycle clothing, boots, helmets, and accessories that are carefully chosen for Indian riders who don't want to sacrifice style, performance or safety. We have everything you need to keep your journey going, regardless of how long you've been riding or how new you are.
Delivered across India
100% Genuine Products
Expert guidance at +91 9610311313
Ride the Love, Live the Journey
Because the relationship between a true rider and their bike is more than just horsepower and chrome. It has to do with the heart.
So, embrace the trip, ride the passion, and never turn back.
Shop today at Bikegear.in and follow your passion for riding.
October 25th, 2024 Stefanic and Napecnik Police station complaint. ANSWER TO SONJA BREZNIK'S LETTER VIA 15+ HOURS BREAKDOWN OF SINGLE MK ULTRA MEETING AT NOVO MESTO POLICE STATION https://ausertimes.blogspot.com/2025/05/october-25th-2024-stefanic-and-napecnik.html
TANJA FAJON, KING CHARLES, MILAN KUČAN, BORUT PAHOR, SONJA BREZNIK, ANDREJ ŠTEFANIČ, JD VANCE, COURT, TOMAZ NAPECNIK, NAPEČNIK, MOJCA GOSENICA, SODIN, October 25th, 2024
October 25th, 2024 Stefanic and Napecnik Police station complaint. ANSWER TO SONJA BREZNIK'S LETTER VIA 15+ HOURS BREAKDOWN OF SINGLE MK ULTRA MEETING AT NOVO MESTO POLICE STATION https://ausertimes.blogspot.com/2025/05/october-25th-2024-stefanic-and-napecnik.html
TANJA FAJON, KING CHARLES, MILAN KUČAN, BORUT PAHOR, SONJA BREZNIK, ANDREJ ŠTEFANIČ, JD VANCE, COURT, TOMAZ NAPECNIK, NAPEČNIK, MOJCA GOSENICA, SODIN, October 25th, 2024
Friday, May 16, 2025 October 25th, 2024 Stefanic and Napecnik Police station complaint. ANSWER TO SONJA BREZNIK'S LETTER VIA 15+ HOURS BREAKDOWN OF SINGLE MK ULTRA MEETING AT NOVO MESTO POLICE STATION https://ausertimes.blogspot.com/2025/05/october-25th-2024-stefanic-and-napecnik.html
TANJA FAJON, KING CHARLES, MILAN KUČAN, BORUT PAHOR, SONJA BREZNIK, ANDREJ ŠTEFANIČ, JD VANCE, COURT, TOMAZ NAPECNIK, NAPEČNIK, MOJCA GOSENICA, SODIN, October 25th, 2024
Some days just feel different—in the best way. Today, I’m leaning into my softer, more sensual side. Not for anyone else, just for me. I woke up feeling confident, calm, and completely in tune with my body and mood. Being petite doesn’t mean small energy—there’s power in embracing your own unique vibe, and I’m learning to love that more every day.
Slipping into my favorite sheer summer dresses and feeling the heat… just for you.
The sun is out, the beach is calling, and I’ve picked out the most irresistible pieces for this season 🌞 light, flirty, and oh so breezy 🤪
Get a front row seat as I twirl, tease, and try them on 🤫each one more tempting than the last 😇
Which one will steal your heart?
Don’t blink… you won’t want to miss a single curve or sway 🤭
Tell me which one makes you dream of summer nights… and maybe, just maybe, I’ll wear your favorite just for you
Let’s play dress up or maybe...
Which one’s your favorite, babe?✨
Disclaimer
The main purpose of this video is to professionally showcase the design and functionality of clothing, with a clear emphasis that it is NOT meant to be sexually gratifying. Some garments featured in this presentation may be see-through. Viewer discretion is advised
Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank
The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge.
The Common Cents Show is all about Entrepreneurship and Business. Join us for weekly content and strategy.
Richard Blank's Decision to Move to Costa Rica
It was a one in a million opportunity when I was 27 years old back in August of 2000. A friend of mine who owned a center here said, Richie, come down and come and teach English for a couple months. Relax for a little bit, take a break. When I came to Costa Rica, I didn't want to leave. So after those 60 days, I went to my friend and asked if I could stay. And he said, you beat me to the punch. I was just about to offer it to you as well. And just like as you would expect, there were hugs and high fives and smiles. I worked with my friend for four years. I learned the business.
The Real Secret Behind Starting a Business
But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving call center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected.
Understanding Tone and Cadence in Customer Interactions
Let's talk about some of that. I want to hear a piece of that. I want to function as if I was working in your center. So you're training them to hear tone, response, cadence, and a person's voice to respond to that. Is that right? Yeah, you can tell when someone's yelling at you. And you can tell in grandma's fist. So what people need to do is to slow down and severely calm down. And there are some actions. Do you want me to juggle some stuff for you? Sure, I'll give you a couple quick techniques.
https://youtu.be/1z0-Sbk-dVY
https://youtu.be/1xp9CbU_qsM
https://youtu.be/J9W-UU1J0e4
https://youtu.be/U-JmZp7z0Zk
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Micah Logan, the common cents show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Micah Logan is a Small Business Growth Expert, Business Turnaround Specialist, Business Coach, Forbes Contributor, Award-Winning Entrepreneur, and Business Systems Architect.
Are You struggling with inconsistent profits, cash flow crunches, or operational inefficiencies?
DISCOVER the Small Business Mastery System – Your path to fixing cash flow, profits, and operational inefficiencies. Schedule your free discovery session today!
For years, we’ve helped small businesses just like yours overcome challenges and achieve lasting growth
is your business surviving or thriving?
Most small businesses face these challenges in their first 5-7 years, leaving owners overwhelmed and unsure of the next steps.
Discover how we can help your business thrive. Scroll down to learn more about the Small Business Mastery System
Millions of Small Businesses Get Stuck Because Entrepreneurs Don’t Know How to Fix Their Broken Businesses
But They Don’t Have To Stay Stuck because Entrepreneurs have no idea how to fix their broken businesses.
Is it your sales program?
Is it your marketing strategy?
Is it an employee problem?
Have you established the right metrics or Key Performance Indicators to measure how well your company is doing?
but there’s a solution.
Introducing the Small Business Mastery System – a proven two-phase framework designed to stabilize, optimize, and scale your business. Created by Micah Logan, a seasoned entrepreneur, business coach, and consultant with over 20 years of experience running and advising successful companies, this system is built on real-world insights and tested strategies.
With the TURNAROUND Framework, we’ll help you regain control, resolve critical issues, and establish a strong foundation. Then, the ALTITUDE Framework guides you to achieve sustainable growth, measurable success, and long-term scalability.
See Real Results From Business Owners Just Like You
Future Masters Chess Academy – From Leads to Growth
K&T Cleaning Services – Building Efficiency
Meet Micah your partner in business success
Micah Logan is a 20-year award-winning Entrepreneur, Forbes Contributor, and Business Coach who has helped his client achieve the following:
Generate over 2,000 leads
Add $10 million in additional revenue
Open additional locations
Assisted with Mergers and Acquisitions
Improve Revenue to Expense efficiency ratios over 30%
“I achieve these results by tailoring strategies to each business's unique challenges and strengths.”
Micah specializes in turnarounds, business growth strategy, SOP implementation, and brand direction.
Don’t spend another week feeling stuck and overwhelmed. Let’s work together to turn your business into the thriving success it deserves to be.
Book Your Strategy Call Now
Unlock Your Business Potential: Calculate Your Coaching ROI
See how investing in coaching can transform your revenue and profits with our exclusive tool designed for small business owners
The Logan Companies Business Growth Estimator
Discover the potential growth and efficiency improvements your business could achieve with our coaching services.
TURNAROUND Framework: Stabilizes and Fixes Critical Issues
The TURNAROUND Framework focuses on addressing immediate challenges, such as cash flow management, operational inefficiencies, and lead generation. This phase is designed to stabilize your business and set a strong foundation for growth. With actionable steps like aligning accountability, nurturing revenue, and realigning your team, you’ll regain control and clarity.
PHASE II
ALTITUDE Framework: Optimize and Scale for Sustainable Success
The ALTITUDE Framework builds upon the stability achieved in TURNAROUND. This phase introduces advanced strategies for scaling your business, such as leveraging metrics, innovating for growth, and empowering your team with actionable insights. It’s a comprehensive roadmap for achieving long-term success and thriving in a competitive marketplace.
Ready to take the first step? Let's start your transformation journey
The Small Business Mastery Framework is a holistic, two-phase system designed to help small business owners like you achieve consistent profitability, operational efficiency, and sustainable growth. This methodology draws on over 20 years of real-world experience in coaching, consulting, and building businesses across industries.
About Micah Logan
Micah Logan is a 20-year award-winning entrepreneur and business coach, who has built a career on ruthless consistency and an unyielding passion for entrepreneurship. Micah’s expertise spans various sectors, from health and wellness to manufacturing and franchising, positioning him as a powerhouse coach for business owners ready to scale into multiple six and seven-figure incomes.
His success record is inarguable. Micah has introduced products to international markets, negotiated global licensing agreements, established national sales organizations, and built national distribution partnerships. His trailblazing achievements have led to significant successes for his companies and measurable outcomes for his partners. His influence in the health and wellness industry is backed by five consecutive "best of" awards, and his impact in franchising was recognized with the Fran-tastic 500 award in 2021 and a top franchise influencer award in 2022.
Micah's coaching approach centers around his unique B.O.P. methodology (Blueprint, Optimize, Position). This strategy empowers business owners to craft a bulletproof blueprint that refines processes and systems, thereby eliminating inefficiencies. The optimization phase sharpens areas that need support, implements KPIs, refines brand messaging, deepens financial understanding, and sets up SOPs for scalable operations. Finally, positioning aligns the business to target the right customers with the right products and services, ensuring the brand message resonates with the business operations.
During the COVID-19 pandemic, Micah demonstrated his commitment to entrepreneurship as part of a team that supported over 540 businesses through the lockdowns. This action highlighted his resolve to transform lives through business ownership.
Micah is also a contributor to Forbes.com’s Entrepreneur and Small Business sections.
If you're ready to optimize your business, refine your processes, and scale your operations, Micah Logan stands ready to guide you to success. Join him on this transformative journey, and let's turn your entrepreneurial dream into a thriving reality.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MicahLogan #thecommoncentsshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Using Language and Strategy to Navigate Business
Personally, sure, speaking Spanish opens doors for me and shows respect. But guess what it also does? It's the James Bond. Sometimes I say, you're no Spico Españolo. They're like, this guy's an idiot. And so I'll sit back. And it's only for selected company. But I'll see if people are sizing me up or saying things about me. I don't need to disclose that to everybody if they have bad intentions. But for the most part, I speak Spanish. But I have used that for my own protection from time to time. And I guess when they see me and I'm a business owner and I wear a suit, you would believe that they would charge more. Let's be realistic. So what do I do? I got my main man out there. I got Ace. he goes to the place. So instead of $100, now it's $45 and transportation. Thank you. Yeah, this is great. And so you need to have the right people that know the right people.
Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank
The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge.
The Common Cents Show is all about Entrepreneurship and Business. Join us for weekly content and strategy.
Richard Blank's Decision to Move to Costa Rica
It was a one in a million opportunity when I was 27 years old back in August of 2000. A friend of mine who owned a center here said, Richie, come down and come and teach English for a couple months. Relax for a little bit, take a break. When I came to Costa Rica, I didn't want to leave. So after those 60 days, I went to my friend and asked if I could stay. And he said, you beat me to the punch. I was just about to offer it to you as well. And just like as you would expect, there were hugs and high fives and smiles. I worked with my friend for four years. I learned the business.
The Real Secret Behind Starting a Business
But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving call center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected.
Understanding Tone and Cadence in Customer Interactions
Let's talk about some of that. I want to hear a piece of that. I want to function as if I was working in your center. So you're training them to hear tone, response, cadence, and a person's voice to respond to that. Is that right? Yeah, you can tell when someone's yelling at you. And you can tell in grandma's fist. So what people need to do is to slow down and severely calm down. And there are some actions. Do you want me to juggle some stuff for you? Sure, I'll give you a couple quick techniques.
https://youtu.be/1z0-Sbk-dVY
https://youtu.be/1xp9CbU_qsM
https://youtu.be/J9W-UU1J0e4
https://youtu.be/U-JmZp7z0Zk
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Micah Logan, the common cents show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Micah Logan is a Small Business Growth Expert, Business Turnaround Specialist, Business Coach, Forbes Contributor, Award-Winning Entrepreneur, and Business Systems Architect.
Are You struggling with inconsistent profits, cash flow crunches, or operational inefficiencies?
DISCOVER the Small Business Mastery System – Your path to fixing cash flow, profits, and operational inefficiencies. Schedule your free discovery session today!
For years, we’ve helped small businesses just like yours overcome challenges and achieve lasting growth
is your business surviving or thriving?
Most small businesses face these challenges in their first 5-7 years, leaving owners overwhelmed and unsure of the next steps.
Discover how we can help your business thrive. Scroll down to learn more about the Small Business Mastery System
Millions of Small Businesses Get Stuck Because Entrepreneurs Don’t Know How to Fix Their Broken Businesses
But They Don’t Have To Stay Stuck because Entrepreneurs have no idea how to fix their broken businesses.
Is it your sales program?
Is it your marketing strategy?
Is it an employee problem?
Have you established the right metrics or Key Performance Indicators to measure how well your company is doing?
but there’s a solution.
Introducing the Small Business Mastery System – a proven two-phase framework designed to stabilize, optimize, and scale your business. Created by Micah Logan, a seasoned entrepreneur, business coach, and consultant with over 20 years of experience running and advising successful companies, this system is built on real-world insights and tested strategies.
With the TURNAROUND Framework, we’ll help you regain control, resolve critical issues, and establish a strong foundation. Then, the ALTITUDE Framework guides you to achieve sustainable growth, measurable success, and long-term scalability.
See Real Results From Business Owners Just Like You
Future Masters Chess Academy – From Leads to Growth
K&T Cleaning Services – Building Efficiency
Meet Micah your partner in business success
Micah Logan is a 20-year award-winning Entrepreneur, Forbes Contributor, and Business Coach who has helped his client achieve the following:
Generate over 2,000 leads
Add $10 million in additional revenue
Open additional locations
Assisted with Mergers and Acquisitions
Improve Revenue to Expense efficiency ratios over 30%
“I achieve these results by tailoring strategies to each business's unique challenges and strengths.”
Micah specializes in turnarounds, business growth strategy, SOP implementation, and brand direction.
Don’t spend another week feeling stuck and overwhelmed. Let’s work together to turn your business into the thriving success it deserves to be.
Book Your Strategy Call Now
Unlock Your Business Potential: Calculate Your Coaching ROI
See how investing in coaching can transform your revenue and profits with our exclusive tool designed for small business owners
The Logan Companies Business Growth Estimator
Discover the potential growth and efficiency improvements your business could achieve with our coaching services.
TURNAROUND Framework: Stabilizes and Fixes Critical Issues
The TURNAROUND Framework focuses on addressing immediate challenges, such as cash flow management, operational inefficiencies, and lead generation. This phase is designed to stabilize your business and set a strong foundation for growth. With actionable steps like aligning accountability, nurturing revenue, and realigning your team, you’ll regain control and clarity.
PHASE II
ALTITUDE Framework: Optimize and Scale for Sustainable Success
The ALTITUDE Framework builds upon the stability achieved in TURNAROUND. This phase introduces advanced strategies for scaling your business, such as leveraging metrics, innovating for growth, and empowering your team with actionable insights. It’s a comprehensive roadmap for achieving long-term success and thriving in a competitive marketplace.
Ready to take the first step? Let's start your transformation journey
The Small Business Mastery Framework is a holistic, two-phase system designed to help small business owners like you achieve consistent profitability, operational efficiency, and sustainable growth. This methodology draws on over 20 years of real-world experience in coaching, consulting, and building businesses across industries.
About Micah Logan
Micah Logan is a 20-year award-winning entrepreneur and business coach, who has built a career on ruthless consistency and an unyielding passion for entrepreneurship. Micah’s expertise spans various sectors, from health and wellness to manufacturing and franchising, positioning him as a powerhouse coach for business owners ready to scale into multiple six and seven-figure incomes.
His success record is inarguable. Micah has introduced products to international markets, negotiated global licensing agreements, established national sales organizations, and built national distribution partnerships. His trailblazing achievements have led to significant successes for his companies and measurable outcomes for his partners. His influence in the health and wellness industry is backed by five consecutive "best of" awards, and his impact in franchising was recognized with the Fran-tastic 500 award in 2021 and a top franchise influencer award in 2022.
Micah's coaching approach centers around his unique B.O.P. methodology (Blueprint, Optimize, Position). This strategy empowers business owners to craft a bulletproof blueprint that refines processes and systems, thereby eliminating inefficiencies. The optimization phase sharpens areas that need support, implements KPIs, refines brand messaging, deepens financial understanding, and sets up SOPs for scalable operations. Finally, positioning aligns the business to target the right customers with the right products and services, ensuring the brand message resonates with the business operations.
During the COVID-19 pandemic, Micah demonstrated his commitment to entrepreneurship as part of a team that supported over 540 businesses through the lockdowns. This action highlighted his resolve to transform lives through business ownership.
Micah is also a contributor to Forbes.com’s Entrepreneur and Small Business sections.
If you're ready to optimize your business, refine your processes, and scale your operations, Micah Logan stands ready to guide you to success. Join him on this transformative journey, and let's turn your entrepreneurial dream into a thriving reality.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MicahLogan #thecommoncentsshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Using Language and Strategy to Navigate Business
Personally, sure, speaking Spanish opens doors for me and shows respect. But guess what it also does? It's the James Bond. Sometimes I say, you're no Spico Españolo. They're like, this guy's an idiot. And so I'll sit back. And it's only for selected company. But I'll see if people are sizing me up or saying things about me. I don't need to disclose that to everybody if they have bad intentions. But for the most part, I speak Spanish. But I have used that for my own protection from time to time. And I guess when they see me and I'm a business owner and I wear a suit, you would believe that they would charge more. Let's be realistic. So what do I do? I got my main man out there. I got Ace. he goes to the place. So instead of $100, now it's $45 and transportation. Thank you. Yeah, this is great. And so you need to have the right people that know the right people.
Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank
The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge.
The Common Cents Show is all about Entrepreneurship and Business. Join us for weekly content and strategy.
Richard Blank's Decision to Move to Costa Rica
It was a one in a million opportunity when I was 27 years old back in August of 2000. A friend of mine who owned a center here said, Richie, come down and come and teach English for a couple months. Relax for a little bit, take a break. When I came to Costa Rica, I didn't want to leave. So after those 60 days, I went to my friend and asked if I could stay. And he said, you beat me to the punch. I was just about to offer it to you as well. And just like as you would expect, there were hugs and high fives and smiles. I worked with my friend for four years. I learned the business.
The Real Secret Behind Starting a Business
But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving call center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected.
Understanding Tone and Cadence in Customer Interactions
Let's talk about some of that. I want to hear a piece of that. I want to function as if I was working in your center. So you're training them to hear tone, response, cadence, and a person's voice to respond to that. Is that right? Yeah, you can tell when someone's yelling at you. And you can tell in grandma's fist. So what people need to do is to slow down and severely calm down. And there are some actions. Do you want me to juggle some stuff for you? Sure, I'll give you a couple quick techniques.
https://youtu.be/1z0-Sbk-dVY
https://youtu.be/1xp9CbU_qsM
https://youtu.be/J9W-UU1J0e4
https://youtu.be/U-JmZp7z0Zk
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Micah Logan, the common cents show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Micah Logan is a Small Business Growth Expert, Business Turnaround Specialist, Business Coach, Forbes Contributor, Award-Winning Entrepreneur, and Business Systems Architect.
Are You struggling with inconsistent profits, cash flow crunches, or operational inefficiencies?
DISCOVER the Small Business Mastery System – Your path to fixing cash flow, profits, and operational inefficiencies. Schedule your free discovery session today!
For years, we’ve helped small businesses just like yours overcome challenges and achieve lasting growth
is your business surviving or thriving?
Most small businesses face these challenges in their first 5-7 years, leaving owners overwhelmed and unsure of the next steps.
Discover how we can help your business thrive. Scroll down to learn more about the Small Business Mastery System
Millions of Small Businesses Get Stuck Because Entrepreneurs Don’t Know How to Fix Their Broken Businesses
But They Don’t Have To Stay Stuck because Entrepreneurs have no idea how to fix their broken businesses.
Is it your sales program?
Is it your marketing strategy?
Is it an employee problem?
Have you established the right metrics or Key Performance Indicators to measure how well your company is doing?
but there’s a solution.
Introducing the Small Business Mastery System – a proven two-phase framework designed to stabilize, optimize, and scale your business. Created by Micah Logan, a seasoned entrepreneur, business coach, and consultant with over 20 years of experience running and advising successful companies, this system is built on real-world insights and tested strategies.
With the TURNAROUND Framework, we’ll help you regain control, resolve critical issues, and establish a strong foundation. Then, the ALTITUDE Framework guides you to achieve sustainable growth, measurable success, and long-term scalability.
See Real Results From Business Owners Just Like You
Future Masters Chess Academy – From Leads to Growth
K&T Cleaning Services – Building Efficiency
Meet Micah your partner in business success
Micah Logan is a 20-year award-winning Entrepreneur, Forbes Contributor, and Business Coach who has helped his client achieve the following:
Generate over 2,000 leads
Add $10 million in additional revenue
Open additional locations
Assisted with Mergers and Acquisitions
Improve Revenue to Expense efficiency ratios over 30%
“I achieve these results by tailoring strategies to each business's unique challenges and strengths.”
Micah specializes in turnarounds, business growth strategy, SOP implementation, and brand direction.
Don’t spend another week feeling stuck and overwhelmed. Let’s work together to turn your business into the thriving success it deserves to be.
Book Your Strategy Call Now
Unlock Your Business Potential: Calculate Your Coaching ROI
See how investing in coaching can transform your revenue and profits with our exclusive tool designed for small business owners
The Logan Companies Business Growth Estimator
Discover the potential growth and efficiency improvements your business could achieve with our coaching services.
TURNAROUND Framework: Stabilizes and Fixes Critical Issues
The TURNAROUND Framework focuses on addressing immediate challenges, such as cash flow management, operational inefficiencies, and lead generation. This phase is designed to stabilize your business and set a strong foundation for growth. With actionable steps like aligning accountability, nurturing revenue, and realigning your team, you’ll regain control and clarity.
PHASE II
ALTITUDE Framework: Optimize and Scale for Sustainable Success
The ALTITUDE Framework builds upon the stability achieved in TURNAROUND. This phase introduces advanced strategies for scaling your business, such as leveraging metrics, innovating for growth, and empowering your team with actionable insights. It’s a comprehensive roadmap for achieving long-term success and thriving in a competitive marketplace.
Ready to take the first step? Let's start your transformation journey
The Small Business Mastery Framework is a holistic, two-phase system designed to help small business owners like you achieve consistent profitability, operational efficiency, and sustainable growth. This methodology draws on over 20 years of real-world experience in coaching, consulting, and building businesses across industries.
About Micah Logan
Micah Logan is a 20-year award-winning entrepreneur and business coach, who has built a career on ruthless consistency and an unyielding passion for entrepreneurship. Micah’s expertise spans various sectors, from health and wellness to manufacturing and franchising, positioning him as a powerhouse coach for business owners ready to scale into multiple six and seven-figure incomes.
His success record is inarguable. Micah has introduced products to international markets, negotiated global licensing agreements, established national sales organizations, and built national distribution partnerships. His trailblazing achievements have led to significant successes for his companies and measurable outcomes for his partners. His influence in the health and wellness industry is backed by five consecutive "best of" awards, and his impact in franchising was recognized with the Fran-tastic 500 award in 2021 and a top franchise influencer award in 2022.
Micah's coaching approach centers around his unique B.O.P. methodology (Blueprint, Optimize, Position). This strategy empowers business owners to craft a bulletproof blueprint that refines processes and systems, thereby eliminating inefficiencies. The optimization phase sharpens areas that need support, implements KPIs, refines brand messaging, deepens financial understanding, and sets up SOPs for scalable operations. Finally, positioning aligns the business to target the right customers with the right products and services, ensuring the brand message resonates with the business operations.
During the COVID-19 pandemic, Micah demonstrated his commitment to entrepreneurship as part of a team that supported over 540 businesses through the lockdowns. This action highlighted his resolve to transform lives through business ownership.
Micah is also a contributor to Forbes.com’s Entrepreneur and Small Business sections.
If you're ready to optimize your business, refine your processes, and scale your operations, Micah Logan stands ready to guide you to success. Join him on this transformative journey, and let's turn your entrepreneurial dream into a thriving reality.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MicahLogan #thecommoncentsshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Using Language and Strategy to Navigate Business
Personally, sure, speaking Spanish opens doors for me and shows respect. But guess what it also does? It's the James Bond. Sometimes I say, you're no Spico Españolo. They're like, this guy's an idiot. And so I'll sit back. And it's only for selected company. But I'll see if people are sizing me up or saying things about me. I don't need to disclose that to everybody if they have bad intentions. But for the most part, I speak Spanish. But I have used that for my own protection from time to time. And I guess when they see me and I'm a business owner and I wear a suit, you would believe that they would charge more. Let's be realistic. So what do I do? I got my main man out there. I got Ace. he goes to the place. So instead of $100, now it's $45 and transportation. Thank you. Yeah, this is great. And so you need to have the right people that know the right people.
Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank
The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge.
The Common Cents Show is all about Entrepreneurship and Business. Join us for weekly content and strategy.
Richard Blank's Decision to Move to Costa Rica
It was a one in a million opportunity when I was 27 years old back in August of 2000. A friend of mine who owned a center here said, Richie, come down and come and teach English for a couple months. Relax for a little bit, take a break. When I came to Costa Rica, I didn't want to leave. So after those 60 days, I went to my friend and asked if I could stay. And he said, you beat me to the punch. I was just about to offer it to you as well. And just like as you would expect, there were hugs and high fives and smiles. I worked with my friend for four years. I learned the business.
The Real Secret Behind Starting a Business
But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving call center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected.
Understanding Tone and Cadence in Customer Interactions
Let's talk about some of that. I want to hear a piece of that. I want to function as if I was working in your center. So you're training them to hear tone, response, cadence, and a person's voice to respond to that. Is that right? Yeah, you can tell when someone's yelling at you. And you can tell in grandma's fist. So what people need to do is to slow down and severely calm down. And there are some actions. Do you want me to juggle some stuff for you? Sure, I'll give you a couple quick techniques.
https://youtu.be/1z0-Sbk-dVY
https://youtu.be/1xp9CbU_qsM
https://youtu.be/J9W-UU1J0e4
https://youtu.be/U-JmZp7z0Zk
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Micah Logan, the common cents show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Micah Logan is a Small Business Growth Expert, Business Turnaround Specialist, Business Coach, Forbes Contributor, Award-Winning Entrepreneur, and Business Systems Architect.
Are You struggling with inconsistent profits, cash flow crunches, or operational inefficiencies?
DISCOVER the Small Business Mastery System – Your path to fixing cash flow, profits, and operational inefficiencies. Schedule your free discovery session today!
For years, we’ve helped small businesses just like yours overcome challenges and achieve lasting growth
is your business surviving or thriving?
Most small businesses face these challenges in their first 5-7 years, leaving owners overwhelmed and unsure of the next steps.
Discover how we can help your business thrive. Scroll down to learn more about the Small Business Mastery System
Millions of Small Businesses Get Stuck Because Entrepreneurs Don’t Know How to Fix Their Broken Businesses
But They Don’t Have To Stay Stuck because Entrepreneurs have no idea how to fix their broken businesses.
Is it your sales program?
Is it your marketing strategy?
Is it an employee problem?
Have you established the right metrics or Key Performance Indicators to measure how well your company is doing?
but there’s a solution.
Introducing the Small Business Mastery System – a proven two-phase framework designed to stabilize, optimize, and scale your business. Created by Micah Logan, a seasoned entrepreneur, business coach, and consultant with over 20 years of experience running and advising successful companies, this system is built on real-world insights and tested strategies.
With the TURNAROUND Framework, we’ll help you regain control, resolve critical issues, and establish a strong foundation. Then, the ALTITUDE Framework guides you to achieve sustainable growth, measurable success, and long-term scalability.
See Real Results From Business Owners Just Like You
Future Masters Chess Academy – From Leads to Growth
K&T Cleaning Services – Building Efficiency
Meet Micah your partner in business success
Micah Logan is a 20-year award-winning Entrepreneur, Forbes Contributor, and Business Coach who has helped his client achieve the following:
Generate over 2,000 leads
Add $10 million in additional revenue
Open additional locations
Assisted with Mergers and Acquisitions
Improve Revenue to Expense efficiency ratios over 30%
“I achieve these results by tailoring strategies to each business's unique challenges and strengths.”
Micah specializes in turnarounds, business growth strategy, SOP implementation, and brand direction.
Don’t spend another week feeling stuck and overwhelmed. Let’s work together to turn your business into the thriving success it deserves to be.
Book Your Strategy Call Now
Unlock Your Business Potential: Calculate Your Coaching ROI
See how investing in coaching can transform your revenue and profits with our exclusive tool designed for small business owners
The Logan Companies Business Growth Estimator
Discover the potential growth and efficiency improvements your business could achieve with our coaching services.
TURNAROUND Framework: Stabilizes and Fixes Critical Issues
The TURNAROUND Framework focuses on addressing immediate challenges, such as cash flow management, operational inefficiencies, and lead generation. This phase is designed to stabilize your business and set a strong foundation for growth. With actionable steps like aligning accountability, nurturing revenue, and realigning your team, you’ll regain control and clarity.
PHASE II
ALTITUDE Framework: Optimize and Scale for Sustainable Success
The ALTITUDE Framework builds upon the stability achieved in TURNAROUND. This phase introduces advanced strategies for scaling your business, such as leveraging metrics, innovating for growth, and empowering your team with actionable insights. It’s a comprehensive roadmap for achieving long-term success and thriving in a competitive marketplace.
Ready to take the first step? Let's start your transformation journey
The Small Business Mastery Framework is a holistic, two-phase system designed to help small business owners like you achieve consistent profitability, operational efficiency, and sustainable growth. This methodology draws on over 20 years of real-world experience in coaching, consulting, and building businesses across industries.
About Micah Logan
Micah Logan is a 20-year award-winning entrepreneur and business coach, who has built a career on ruthless consistency and an unyielding passion for entrepreneurship. Micah’s expertise spans various sectors, from health and wellness to manufacturing and franchising, positioning him as a powerhouse coach for business owners ready to scale into multiple six and seven-figure incomes.
His success record is inarguable. Micah has introduced products to international markets, negotiated global licensing agreements, established national sales organizations, and built national distribution partnerships. His trailblazing achievements have led to significant successes for his companies and measurable outcomes for his partners. His influence in the health and wellness industry is backed by five consecutive "best of" awards, and his impact in franchising was recognized with the Fran-tastic 500 award in 2021 and a top franchise influencer award in 2022.
Micah's coaching approach centers around his unique B.O.P. methodology (Blueprint, Optimize, Position). This strategy empowers business owners to craft a bulletproof blueprint that refines processes and systems, thereby eliminating inefficiencies. The optimization phase sharpens areas that need support, implements KPIs, refines brand messaging, deepens financial understanding, and sets up SOPs for scalable operations. Finally, positioning aligns the business to target the right customers with the right products and services, ensuring the brand message resonates with the business operations.
During the COVID-19 pandemic, Micah demonstrated his commitment to entrepreneurship as part of a team that supported over 540 businesses through the lockdowns. This action highlighted his resolve to transform lives through business ownership.
Micah is also a contributor to Forbes.com’s Entrepreneur and Small Business sections.
If you're ready to optimize your business, refine your processes, and scale your operations, Micah Logan stands ready to guide you to success. Join him on this transformative journey, and let's turn your entrepreneurial dream into a thriving reality.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MicahLogan #thecommoncentsshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Using Language and Strategy to Navigate Business
Personally, sure, speaking Spanish opens doors for me and shows respect. But guess what it also does? It's the James Bond. Sometimes I say, you're no Spico Españolo. They're like, this guy's an idiot. And so I'll sit back. And it's only for selected company. But I'll see if people are sizing me up or saying things about me. I don't need to disclose that to everybody if they have bad intentions. But for the most part, I speak Spanish. But I have used that for my own protection from time to time. And I guess when they see me and I'm a business owner and I wear a suit, you would believe that they would charge more. Let's be realistic. So what do I do? I got my main man out there. I got Ace. he goes to the place. So instead of $100, now it's $45 and transportation. Thank you. Yeah, this is great. And so you need to have the right people that know the right people.
