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The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank
The Science of CX is a groundbreaking new weekly podcast developed to
address the millions of businesses that need to learn techniques to compete better
in today’s business landscape, by using CX as the cornerstone of a new strategy.
Join Steve Pappas in the lab as he puts his 25+ years to the test to make your
business (soar, grow and accelerate).
Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
Key Takeaways
Learn how to turn new customers into the most loyal customers and be on the
mind of everyone in town. Whether you’re a beginner or seasoned expert, you will
learn something useful in each and every episode.
CXpert - interviews with CX Leaders and Influencers that have made it their
business to treat customers like a million. Steve, will use his years of CX-Centric
business knowledge to bring out cool ideas for every business owner to
learn new techniques and also avoid some
Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
you're listening to the science of C. X. A podcast that hopes to inspire business owners and leaders to learn new techniques and turn prospects into customers, enter customers into raving fans. My name is Steve Pappas. I'm known for my relentless pursuit of all thing’s customer across my career. And in my six startups, I've had to learn how to make decisions in business that customers really respond to. Let's spend some time together and help your business soar grow and accelerate. Well, welcome everybody to another episode of the science of C. X. I'm Steve Pappas, your host and as always, we look everywhere to find the experts that can help you in your business journey as well as your customer experience initiatives within your organization.
Today is No exception. Today we're going to be talking about some remarkably interesting areas. We're going to cover a lot of material. Please take notes if you want or you can come back and listen to it multiple times because that makes it seem like we have more listeners. Hey, yeah, do that. Instead listen to this episode 3, 4 or five times. That'll do it. Anyway, we're going to be talking about advanced telemarketing strategies. We're going to be talking about conflict management, interpersonal skills, customer support, rhetoric, Gamification, employee motivation and phonetic micro expression reading.
Have I piqued your interest yet? Well, we have a gentleman on today. His name is Richard blank, and he comes to us from Costa Rica, and he is the head of a great business process, outsourcing contact center, but he's also an expert in so many different areas that we want to talk about. So why don't we bring him in from the virtual green room? You know, there's no real green room of course by now, but let's pretend he's coming in from the green room and we'll welcome him to the show.
Richard, thanks for joining us today on the show. See, that's an amazing introduction. I'm so happy to be here, really enjoy your work and cannot wait to share amazing ideas with your audience today. That's great. Well, I'm going to give folks a little bit about your bio just so they understand where we're going to start from and maybe some interesting things about you too. So, Richard's journey in the car Contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in san Jose Costa Rica with a mix of motivational public speaking style backed by tactful and appropriate rhetoric.
Richard shared his knowledge and trained over 10,000 bilingual telemarketers. I think he learned a few things along the way. Richard blank has the largest collection of restored American pinball machines and antique rock ola jukeboxes in central America making Gamification a strong part of Costa Rica Contact center. Culture. Richard blank is the chief executive officer for Costa Rica’s Call center since 2008. Richard also holds a bachelor's degree in communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla Spain, a keynote speaker for Philadelphia's Abington High School, 68th National Honor Society induction ceremony.
Giving back to the high school is especially important to Richard as such. He endows a scholarship each year for students that plan on majoring in a world language at the university level. So, I've got to start Richard with the first part here that just jumped right at me as the largest collection of restored American pinball machines and jukeboxes. Now if anybody knows me, they know that I love pinball aside from playing guitar for the last for years. I love pinball, I don't quite go into the Galaga and those things that my wife loves but I love playing pinball.
So, tell us what you have got, I'd love to know what kind of pinball machines you have Steve, I'm so glad that you started with dessert first and naturally our favorite class in school was recessed. So absolutely. I grew up in the seventies and eighties and the arcades were just some of the most amazing places to make friends and compete. It was so new and the artwork on the cabinets and the marquees, it really was an experience and always wanted that game room like Ricky Schroder and silver spoons.
I was jealous. So, I wanted one and down here since I own a call center and I have the space, I go treasure hunting and one man's trash is another man's treasure and they just really do not know what they have in their bodegas. And so, I will find a machine and bring it back here. And with specialist I restore them now regarding my pinball machines. The oldest one that I have is a 1976 Bally's freedom. And one of the newer ones would be like, let's say a last action hero where a doctor who I have an M. B. A fast break in a mouse.
And around I got Williams, space shuttle 1987 I got a judge Dredd Street fighter, two lethal weapon, three jokers, World cup hook and Jurassic Park. So, it turned out into a hobby became an obsession. And when you're a married man, you decide which hills to die on which swords to fall upon. And my wife and I have this agreement where pretty much everything is in her favor. But the one thing she knows that makes me happy of restoring these old classic jukeboxes and pinball machines because what an error and the craftsmanship and the fact that they've been preserved for decades shows that people really cared about these machines.
Now you and I was awfully expensive growing up. So, it seemed like a luxury. But the fact that we can afford it. It really is something that I take full advantage of when I have the moments with just not my agents but myself. There's always a pinball marathon going on down here. Well, it's great that you have the employee engagement to do that. But I'll tell you, we had bought one, we had a terminator pinball machine at one point that had the gun for the pinball release, but it took so much to get it into the basement of the home that we were living in when we sold the house.
We negotiated to sell the pinball machine, so I didn't have to get it out of there. It was so heavy to move, and I wasn't about to, but I have been in the market for another one right now. The prices are through the roof on all those two. I was looking for an Adam’s family or another terminator, but the Adams family was the one that kind of thrilled me and as well as jukeboxes, it's funny, we have a lot of similar interests in collection.
I don't have any jukeboxes. I wanted to cut my teeth on the first one and I have a buddy in the UK that restores German jukeboxes and he's one of the largest in the world that restores those early seventies and eighties jukeboxes that were built in Germany. I think it was like N C D M or something like that and that's an interesting market. But let's get on to some of the other areas that we're going to talk about. I gave folks at the beginning of the episode, a lot of terminology that we're going to be talking about today.
And one of the things that I really wanted to discuss, this idea of phonetic micro expressions, I don't know if our audience knows what that really is or maybe some do and of course they'll yell at me in the comments etcetera. But can we talk about these things because let's jump into some of these areas that we're going to get across and are these all used the things we're going to talk about? They all used in the contact center, and can you train people in all these areas?
They're used in my call center and just depends on the sort of profiled agent that you have there. Let me take it back a bit. Everybody studies micro expression reading. There was a tv show called Lie to Me that specialized in where you can judge people's postures, their eyes, their face, their hands. I mean there's books and seminars about it now when you're on the phone, three of your senses are removed, your taste, touch and smell. And the scientists claim that when you do have one that is removed, your others expand.
So, I expect you to do much more active listening and then people can also argue that you can't see people on the phone, but I beg to differ because there is image streaming, you have metaphysics when you read a book, it's better than the movie because of imagination. You can use more descriptions and more adjectives but let's just concentrate on the sound of speech. The average attention span is about 30 seconds to two minutes, conversations have introductions, bodies and conclusions. So, if you have a controlled environment, you can have a consistent variable and then you can see inconsistencies.
So now we have a base of how we're going to study speech and 32nd segments. Okay your tone is what represents your emotion, and it should be confident and empathetic because that should be consistent on your end. People will talk about a mirror imaging technique Steve, and I agree with that. But you also need to know how you're speaking for your adjustments. So, your mirror imaging isn't about you sitting across from someone and crossing your arms and tapping a finger. No, you don't have that over the phone.
So, eliminate any sort of mirror imaging face to face. I study the rate and the pitch. These are things that can be done in any language. I do not study semantics. The word choice. I'm studying the tone of your voice which is mine is consistent. I could care less what your tone is. That could be a flag or a mask, but you study someone's rate of speech and how loud they speak their pitch and every 30 seconds to two minutes. Think about the X. Y. Chart that you had in pre-algebra, you can see how fast or how loud they're going.
You consistently market every 30 seconds to two minutes. I would back it up with an answering speed because that is something that you cannot control. It's more subconscious, you can manipulate your tone rate and pitch. But the professional interrogators and police officers’ usual throw the question in the fourth or fifth time to really judge the answering speed. So, if you can do that xy chart with a horizontal line behind it and kind of gauge from 0 to 10 where you're going, you will see areas of spikes or dips and in my opinion that's the time to ask a tie down or pin down question or clarification question.
And these are certain times in which you're able to assist the conversation of moving forward for better clarification and it's not really giving away your power on that. You're really doing more of the Wuwei the less struggle the rudder of the ship. And so, this phonetic micro expression reading can be done just mind you this in your 1st 30 seconds. I don't know you and one is the loneliest number in your second minute. We could have a match off one and a one fast and high, low and slow by five at least.
You might have an odd man out in regard to your quadrants because after you've gone all four quadrants you have to repeat a quadrant, but most of the time people are in quadrant, on the top and the fast and so by your 10th 30 seconds to two minutes. Think about it like this, it's about 4. 5 to 5 minutes on something like that. And by your 11th you should know how somebody is speaking that's 5. 5 minutes in on a 10-minute conversation. And by then you will know how to close the deal.
And so, once you see it you can't unsee it. After three weeks it becomes habit and once you start paying attention to it it becomes very lucid and clearer. You are not lying and I'm not manipulating but these people are obviously giving away certain tell signs on how they speak on first time or even long term conversations and if you do catch somebody being facetious or not as clear, maybe ask them to repeat it using other senses or using another example to see if they're consistent. And so, I think it's an excellent way not to be offensive because passive aggressively you could once again use a me-too technique with somebody.
Let's just say you can't hear them. It's a bad connection on a cellphone or a dog is barking in the background. I try to fall on that small sword instead of placing blame on them, it's for my clarification Steve, did you say 123 or ABC because the worst thing you could ever do Is have somebody so upset and go down rabbit holes because now you need to restart your phonetic micro expression, reading the Tarot Card Reader said you could read two different reads in 10 minutes depending if it's sunny or raining, same person, same hour, but it could be a different read.
So, the greatest thing you could do is to ride that weight and keep it at that apex if you can. It's like when people said lucid dreaming, you really don't want to readjust your body to be able to keep that consistent breathing and body posture. With someone that you're speaking with, you try to keep them as consistent as possible. There's a little wiggle room there but don't go extreme and if you can handle something like that, fall on these swords, get clarification.
I think your audience would have some extremely effective conversations with people on the first time. This is a remarkably interesting area because we do have an awful lot of folks that either work in contact centers or are managing contact centers or even outsource to contact centers. And the training of agents tends to be remarkably similar in most organizations but they're not thinking about how they can better control they’re usually using the approach where gee I'm sorry you're having that problem. So, they're falling on the sword most of the time.
But if you think about the calls, right? If you think about the types of calls that come in, I mean they're not picking up the phone because they're just calling to say thank you or their colleagues to say gee what an excellent product this is. They're usually picking up the phone or they're making a contact with them because there's an issue, there's some type of an issue either they don't understand, they don't know how to fill out, they don't know how to do something or there's a more negative issue.
So, if you think about the incoming approach that happens, a lot of it tends to be negative. And unfortunately, the contact center agents these days are feeling increasingly of society's negativity coming out of the pandemic. You know, because people who are very understanding more, more understanding during the pandemic, but they’re taking it out on front line people. So, I don't know how you guys have seen things. But from the folks that I've spoken to in the last few months, it seems like most of the calls are key issues and they have to diffuse right away.
So can they use the phonetic micro expression method that you talk about to kind of even the playing field and get them to calm down so that they can explain what their issue is better rather than they're ready to blow up at any moment type of thing. Sure. And I'm glad that you brought that up, that's a subject that I can easily address and apply the phonetic micro expression read because mind you my friend you could start the call yelling and cursing and at the end thanking them.
So naturally your phonetic micro expression reading might be adjusted with raid and Fitch. But I would never say that I'm sorry unless you specifically spilled the drink or broke the window because then you might get offended because this individual speaking with you is so nice, they didn't do it but they're apologizing for someone else's broken window. So, my suggestion from my agents immediately is to thank you Steve for sharing that with me. I understand your position didn't mean that I agree with it, but I understand your position and allow me a moment to make it work and fix it for you.
And so now the audience, your client coming in, guns a blazing isn't really putting all that anger at the individual because that individual did not make that problem. They're taking the shrapnel; you say the incoming. That's a wonderful way to use it incoming Obama grenade. But I like to defuse. There's a technique that I use called the buffer boomerang technique. And so, if somebody comes at me with a negative tone, I will like sponge and buffer that negative tone. I will name drop you and say Steve.
That's an excellent question, repeat back your question what it was to show active listening. So, there's a connected key lock there and then boomerang it back as a plus three. So, I could potentially my friend readjust the tone and the pace of the call to then put it back into that phonetic micro expression reading that you need to really nail it. But I believe that people are frustrated and mind you this there's a lot more omnichannel non voiced support. So, prior to that phone call they might have filled out a couple forms, send a couple of emails that only elevates the stress.
So, when they're calling, they're almost letting off steam. And if you allow them to speak, you'd be surprised how it goes from attend to it to both in pitching the rate they cry it out and then everyone calms down. You've taken copious notes. Now, Steve, you mentioned A B. C. And D. What about the Richard? Thank you, Steve. And e there's nothing wrong with raking and reviewing and meeting minutes. It's I can't just solve it with you with a magic potion. These things, someone is coming to you emotional, they don't know you you might need to repeat your name multiple times in third person because now they're embarrassed.
Three men it's in to ask your name Steve. So, you could say okay at the end of this call, Richard, you're going to say Steve. You really helped me out in this section you know, oh thank you Steve. Great. I got them I anchored. And so, these are certain soft skills to just be polite, show your manners, Take that certain control of a conversation, more of a shepherd with its sheep. They zigzag but they still go back in the barn. So, I don't need so many jagged edges.
There are no straight lines in nature and and I love empathy with somebody because when I use your name, I will usually use it in a transitional sentence or confirmation. And then during the conversation I will use personal pronouns as you know the yours and ours just to make sure that I'm keeping your conversation going in your attention and then landing in the bomb when I dropped the name drop and you should take these calls every 30 seconds to two minutes because as you say, they could change. But this gives you an excellent chance, my friend, if you really want to look at it logically that if somebody is calling in, you have a chance to retain the client, you have the chance to up sell them.
If that's what you're doing, you could get a referral out of it. But look at it like this, let's say we drop the ball. Worst case scenario, this individual will take the time to do an exit interview and tell us areas in which we could have improved or what our competition had done to earn their business and as long as you're willing to keep an open mind and I don't like the word constructive criticism. I mean you fumbled the ball; you should have known what you were doing.
Then just call the balls and the strikes and let you know that you made this error and learn from it and don't do it again. And these are the sort of things call by call person by person instead of doing 100 calls a day Steve. Why don't you have your agents take 95? They're taking extra couple three minutes on the phone to let Mr. jones relax a little bit. That is the secret to the successor old school style. This is interesting because as you're explaining some of these tips and techniques, it occurs that it doesn't just apply in the contact center world.
I mean this could be if you're a brick-and-mortar store, it could be your pizza place. There could be people calling because hey, you got the wrong toppings on my pizza. The delivery was wrong or there could be all kinds of things, but it applies to all areas of business and people running small businesses could learn from these same techniques. Don't you agree? This could save a thanksgiving dinner. A marriage. These are just diplomatic soft skills of attentive listening and prioritizing, but I couldn't agree with you more and I never even shared with you.
My favorite technique. It's the positive escalation when I call a place and people always give the gatekeeper a bad rap. But these are the individuals that the CEO and the owners love the most and they're the first impression and the strongest warrior of the tribe. They're the first one there, representing them in the best light. And so, for me, I'd like to understand their protocol. I like to properly introduce myself and say the name of their company and ask how their company is doing sometimes better than they do just to at least give them a taste of how I speak instead of just immediately asking to speak to you Steve.
And then if this individual decides to transfer me the first thing, I'm going to let them know prior to the transfers that they did an excellent job. And I will be mentioning that verbally to the owner of the company and at the conclusion of the call with the owner of the company, I will also mention that in writing. So, if I happen to call your company back, the Richard Circle's complete because this individual remembers me, and I've heard dozens and dozens of times. I thank you and saying I've been here for a decade and you're the first person that wrote about me to Mr. jones.
And these are individuals that will tell you anniversaries and promotions or no Steve’s direct extensions. 1 25 calms on Thursdays at two. Thank you, Catherine. I appreciate it and I love them to death. Those are the greatest insiders. It's a plethora of information and the moment that you start bullying your way in there or pretending they're waiting for your call or your insistent. That's why they're there to hang up on you. But there's a certain way to be not clever, but you have 30 seconds to make a first impression.
Half of that is your speech her speech and give a couple of seconds of silence. So, you really got about 12 seconds to speak. That's not a lot. My suggestion is to say things that they're most familiar with which is the name of their company and their own name and then you got to do your own name as well because you can't be anonymous. The whole call that's shady. You can use a little bit of that in the beginning by just doing a name spike in a proper introduction and if you get the past to pitch, you have the momentum and then you do once again that sort of escalation.
It It seems to work for me because it separates you from hundreds if not thousands of people that are prospecting that business interesting back to the contact center for a second. You talked about have your agents take 95 calls instead of 100 but most of the contact centers that I've dealt with over the past 20 plus years. They're driven by their average handle time. They're driven by the numbers to some degree. They're even told when they're going to the bathroom. How do you resolve that to a contact center manager that is just driving everything by the numbers.
So, you're an intake coordinator for a law firm for lawsuits against firings or disabilities and somebody calls in and they happen to become emotional for a minute. What are you going to do Steve look at the clock and say Mrs. jones. Please hurry up. I only have two more minutes to talk to you. You know what would happen? It wouldn't be for the client or for me, the agent might resign on something like that. So as much as we want to stick to certain metrics, you're talking about an artist of speech.
Somebody that is in the moment that's in the now that wants to assist this individual the best way that they can and by limiting their ability to build that sort of rapport or to allow someone to get it out. Which could be the key to closing the deal or to Upsell for something or to get that referral. I don't do things like that. Now we're not doing extreme where someone's doing 50 calls a day instead of 100. But you can see there's an average but that's what it's called an average and if you say you just want to look at conversion ratios.
Look at that too. But everyone once again is an artist and they have their own special sauce and some people are graded intros, other bodies, other conclusions. But my goodness gracious is somebody is in the moment and they're connecting with someone and they're standing up instead of sitting down and you could tell they have the glaze where they're not staring at anyone. They're just thinking of the client, and everyone can see them doing this. You don't think that that energy spreads on the floor. You don't think that that's important as well.
That sort of synergy. So, these rigid centers that judge you on your bathroom breaks and your handling time you're going to break the agent. I mean you can do that and grind it out, but you might have an attrition rate. But if I give somebody the ability to expand on a call and to be themselves my friends. So, they're not just plastic and going through the motions then I can create an ace, I can create a leader. I can create someone that will come to me at the conclusion of the call and say you know, Mrs. jones started crying.
I go she alright, She goes, yeah, it took a couple more minutes but I connected her through to the counselor and I gave additional notes because we had to speak about her husband just passing away and the fact that she has to move and other things that would have never been qualifying the call because you're supposed to be asking her just certain questions but know this individual added additional things and then they say, thank you for listening. You're the different company than the ones before that. Just put me through the assembly line and you know that it's the mom and pop.
It's the bed and breakfast. You'd rather go to the small hardware store sometimes because you know the man, I'll drive an extra couple of miles from my favorite restaurant Steve. That's the sort of the science that you're talking about. It's amazingly simple. It's how you feel and how you were treated. What about the price? What about the price? Sometimes it's worth the money. It's not always about saving a dollar. It's about supporting your business or if I'm having a day with some blues, you come over to me and just let me know you're happy that I'm there and you sit with me for a second.
So, as we get older, my friend, those are the sort of relationships that we see at businesses and you, and I understand that the grind and we also understand when your favorite client walks through the door. So, I like to pay that forward the best that I can. Absolutely. So, I went down that path and I think your answer and your philosophy is brilliant. Unfortunately. I mean it's the way I believe too that the contact center folks in an organization should be revered because they are your front line.
They hold things together. They are the impetus for the referral the up sell the further sell the expansion all those things. Yet still in today's world, C E O s don't always think that way. They look at a contact center as a cost center rather than the proper way of looking at it as it's an expansion center. It's a focus group. It's the lifeblood of the company because those folks have the most contact with our customers post sale, they become the hub of the post-sale journey and unfortunately maybe it'll take another generation before enough sea level folks understand that.
So that brings me more to the conversation of culture. How do we develop a culture in our contact centers especially and I know this can spill out into the rest of the business, but how can we develop a culture that rewards and reveres the contact center agents as being the customer success vehicle, the people that help our customers become more successful using our products and our services. You must look at it Two ways. If you yourself are not centered in balance, it would be exceedingly difficult to expand and to think of others.
I can't hit the ball and drag johnny as much as my agents here have become bilingual, which shows structure and dedication over years outside the classroom. I expect them to do the same thing if they're thinking about being a telemarketer as a profession besides the eight hours that they put in here, they should be doing dedicated practice outside of the center, reading in English watching certain movies or speeches so they can take certain parts of rhetoric that inspired them. That they saw transitional sentences or effective. You could do case studies in history and find out certain speeches that moved people.
And then secondly, I mentioned the word synergy. These individuals were a very social environment. If you and I are working out at the gym Steve, we're going to be pumping each other up to put up three or four more on the bar and put more plates up. So, I expect the audience, the agents to feed off their energy and to share ideas and to pick someone up when they're feeling down. As I mentioned, I created a Gamification culture. So, I have a place where people can let off steam, recharge batteries hang out with me and meet people from other departments.
So that assists me in one way. But also, since once again English is their second language. The fact that they are getting a return on investment. I see that these agents are much more focused for intense periods of time because of the translation. So, it's less area for distraction. But here's the best part my man regarding my culture when I first came down here 27 years old, I didn't start sea level of my friends call center. I taught English decided to stay and then worked at the center and so I was with the proletariat for four years, I went through so many departments.
I saw the good and the bad and what it did for me was it enabled me to see areas to enhance it for the agent and for the client to give them their dignity, so they don't feel like robots are expendable. And when I had the opportunity to start this business, they couldn't fool me because I was on the phone, I've done this before and I hate to say it, I'm not bragging but I am the sin save my dojo in this industry where people burn out and they look down upon it, I thrived really excelled.
But I saw the art in it. Look at it like this, you're very selective of the campaigns that come in here, we're in a strict catholic country. They must go home and tell their parents what they do. If I brought in something gray area or shady, no one would take it. So I'd have no friends of my chuck e cheese birthday party and so you have to do an account to not only where the client feels okay offering it, but the Asian would feel comfortable making the calls because if it's a forced fit, if it's out of place and out of character, they're not going to last long, they're not going to sound natural and we're not giving anything real specific here.
But as I say, I must ensure that what I'm bringing into this call center something where I'm able to fulfill the needs. Now I can add scripts and suggestions, but initially it must be something that just does not compromise any sort of ethics interesting. Well, let's cover a little bit more because I'm fascinated by not only the culture, but the organization that you've built to help organizations that want to outsource their contact center. So, we could talk a little bit about your training, you're coaching your mentoring methods and then what does the knowledge base look like for your agents to always do a better job?
Because quite frankly, I mean you're going to do as good or better a job than the company you're representing because you're going to keep the account and you're going to keep them happy and keep them over the course of a lifetime. So how do you train differently? How do you coach and mentor folks and keep them so that you don't have the attrition level that a lot of places have today. That's a wonderful question real fast in regards to attrition, I have more of a natural attrition than a forced attrition because companies such as amazon hp intel and oracle and Sykes are here, so I'll lose somebody for a scheduling conflict for the university of boyfriend or girlfriend works there closer to their home, very rarely, if not never someone will say that I insulted them, yelled at them, gave them the walk of shame.
It's just maybe an ex-employee with some sour grapes. I treat everybody with dignity, and I look for ways to delegate and promote them, but initially it's really the psychology prior to any sort of skill set. So, fear is a morbid anticipation of things that haven't happened yet. The fact that they learned a second language is 10 times harder than any campaign. I'll put them on. I also believe in the right bus, right seat philosophy. And so, when they come into the call center besides starting their day playing pinball to make friends and relax a little bit.
We really do focus on quality assurance so we can grade their calls for certain metrics. But I try to do certain breakthroughs like when they're filling out their resumes with me and putting in all their credentials, I'll ask them to turn the page over Steve and give me a couple of paragraphs of a coming of age moment, let me know when you beat up a bully or save the kitten from a tree. And so, I could use this when they're having a rainy Wednesday to remind them of when they were a champion.
These are things they always have in them. It's just a matter of getting it out and keeping it consistent and so let's just say in the first day of class, it's especially important not just to lecture them when they just nodded you and walk out the door. You need to have checkpoints; you need to have interaction. You can go over a certain segment and then just maybe have somebody stand up in front of class and read the next paragraph. Why? Because you're triple gunning. They're reading out loud their public speaking, they're doing it in front of the boss.
Imagine those sorts of butterflies you would have, but if you could triple or quadruple your training daily where then you go upstairs, you record yourself reading the script, where you're practicing it. You're not just reading it, you're speaking into a recording device, then you're listening to it and then you're doing a self-analysis for self-adjustments over the things we spoke about. You'll know when you're pausing is off or when you're too loud or too best. Are you stuttered or mispronounced a word and I'm allowing you Steve to write it out phonetically, at least learn how to spell it.
But the vowels are sometimes tricky for Latinos, so it's okay to be able to switch things around so it's pronounced a certain way, and these are the sort of adjustments, minor adjustments that we make for somebody to feel more comfortable initially. So, they don't pick up unhealthy habits and kind of like bedside manner. I can't stress enough; the name drops and the act of listening and the confirmations because people feel much more comfortable when they're being listened to, and you are taking your meeting minutes and if we need to repeat something in the military alphabet.
A it shows that you're extremely involved and engaged in the conversation. A lot of the times people served in the military, so they think that's cool and you're not just making up words and going along. These people know that you are actively trying to spell their name, their email address correctly. And so, I've seen the tens of thousands of phone calls. That that's the most effective way of not to offend somebody when you can't hear them well or they have an exotic name or if it's something where you just say, yeah, okay, but the next thing, you know, your email bounces back.
It would have been better off to confirm if it's L for lima, you know, and just to make sure that you got it. And as I say, these are the sort of things like in school, you come to class, you do your homework and you do your quizzes, you can still not do so well on the final exam, but you're going to pass the class, you will be preparing yourself and marinating and softening up the call in the relationship in order to convert it. And sometimes my friends, it happens a second or third time don't expect a cold call close.
I tell my clients to put their checkbook away. A lot of the times, I just want to answer their questions and show credentials and reintroduce them to other people on the floor that they can meet and make a better decision. So don't feel rushed. People will see that, and they will be apprehensive to move forward with you. So let it happen at a natural pace. So, you said something about you QC. All the calls and I think I remember you were talking about your Hall of Fame, you know, the best and the worst calls.
I mean is that used as a training method for everyone to understand both the good and the bad types of calls. Absolutely. Remember you were mentioning earlier about people calling in the first round of calls coming where people are upset if they can ride that wave and they see the bark is, there's no bite. It's just barking and that we calmed mars jones down. We listened to Mrs. jones, we separated piles, we were able to move forward. The call didn't take that long because we didn't have to repeat things because we were confirming things.
We eliminated rabbit holes. We did the mirror imaging. We did the phonetics; we did the drops. It's beautiful. Now you have this toolbox. It's not a to Z. There are steps that can be skipped or moved back to how about we look at it like this? I loved romantic tragedy. So, I consider that a hang up call is a romantic death. Where am I going with this? Let's just say you're just hardcore carpet bombing, making outbound calls and no matter what you say, you're calling a place that she says, don't call again or not interested or we're good.
Thanks, and hang up. I always look at it like this. If you can do a company named spike and do a name, drop of the individual before they hang up on you. I think that's a beautiful death. I think at least poor lome knows you got something out of that call. But then they wouldn't be surprised that you could anchor yourself by just getting them out of that trance by saying their name in that 1st 30 seconds. I've had Times where we bought another minute, bought another three minutes and just by default, nothing on our own.
We couldn't move forward. I'll give you an example. People can call me, and we could be on the phone and 99% were ready to sign the contract. But then they ask if we do Chinese, I don't have Chinese agents, I don't do graveyard shift and I can't match offshore prices India and the Philippines. So just by that alone, I'm not able to move forward, but 99% fit. So how do I feel about that? A little disappointed. But then again, I was able to go 15 rounds lost on the decision, but I was still able to make my points listen to their points build rapport, have some labs introduce, fantasize good call.
So, another couple of questions, what type of companies or what type of industries do you guys mostly handle calls for inbound or apa? Well, I'll let you know five. We don't do, we don't do sports books, casino stocks, pharmacies or sweepstakes. I have nothing against it. Just don't want to do it. But I'm looking for small to medium sized companies in the United States, Canada Central America and Europe that would need individuals to make outbound lead generation, appointment setting or inbound customer support. And it's amazingly simple.
Our agents are college educated; they're dedicated. I don't have a blended or mixed center. They only work for your campaign, and they have some amazing skill sets here. Costa Rica really packs a punch regarding business process outsourcing. I have mentioned some of the big boys, but there are tons of call centers here and since we're the only democratic society in central America, they don't have a standing army. So, there's a 95% literacy rate Steve so as much as people might see telemarketing call centers as transitional sort of jobs or something in the United States, as you say, has a certain rap here.
It pays more than most vocation. So, I'm having some extremely educated bilingual people with degrees walking in this door and working with me. So, it's amazing the sort of people that you meet here. Very eclectic, all diverse types. That's great. So, if a company called and says, okay, we want to get started, what is that initial onboarding looks like time wise especially and system wise and how quickly can you be up and running to take their calls? Great. Well let's just say I accept the vertical and I'm comfortable with that.
There's a pre-launch checklist that my floor manager and chief technical officer sent to that company. It's exceedingly difficult for me to start moving forward without stations being set up connections, made scripts for bottles, reporting and contact because once the ads go out and people come in, it's really a seller's market. I got to be able to explain it to their candidates a, the campaign that they're doing the incentives that they have and the metrics that they're expecting. It just can't be fantasy time. It needs to be something that's concrete.
And so, once we bring the people in, it really all depends on the training time. I've had people go as low as a half a day just to teacher CRM and do a little bit of role play for fun and others do longer training sessions, even up to a month. That concerns me because we do follow all Costa Rican labor laws and there are certain call centers that are known for like for an example, sykes has the MetLife account and supposedly people will be there for an entire month training and then on their first day of coming back to work, they just don't show up.
And by Costa Rican labor law, they need to get paid for that month they go on a certain list as being a jumper and it's not fair, but that's the name of the game. So, the longer the training, the more I'm concerned because people sometimes can take advantage of that and just use that as a placeholder until they can find another job. So, if we have certain awfully specific checkpoints to ensure that this agent really has done their due diligence, really engage really up to speed.
That's a good risk compared to just doing five days’ worth of classroom, talking about merchant process outsourcing and stuff like that. It needs to be awfully specific, and I have to ensure that this client that I'm speaking with does have a track record. If it's a brand-new pilot project, then we need to invest in the process and there shouldn't be any surprises and I must let them know what to expect when building a campaign, there may be attrition. We may need to readjust the script, call certain area codes, or do certain things.
But I guess the most important thing about it is being forthright, when it comes to onboarding people, I can easily have somebody in five business days, depending if you need 10 people give me up to 10 business days, you know, and maybe we can hire people piecemeal, we can catch them when certain campaigns and other centers and as I mentioned, it's very competitive out there. The more that you put out the start date, the more that you're going to lose people because they need a job between those times and now since Covid came, it really adjusted to the work from home.
So there is an advantage of the brick and mortar because of internet redundancy, my generator and on site I. T. Support but Steve, I was exceptionally fortunate during Covid to be able to adjust my business model virtually because if I owned a brick and mortar only like a bike shop or a pizza parlor, I'm in big trouble as much as I lost a lot of the essence of the center and the camaraderie? I was able to survive. But you know, the labor pools changed. I must ensure if there is training, they should be on site to know the company culture and at least meet us before going home.
It's one of those things my friend where I really did see a huge shift that when I first started this back in 2000, that's great. Well, in the last few minutes that we've got, you know, I'd ask you whether we could give our listeners an exercise. We talked about the two-paragraph coming of age. Can you explain an exercise that folks can do as homework after they listen to this episode. And that might be interesting for them to learn more about the content that we gave them here today and then when we come back maybe you can give folks a way of getting in touch with you guys if that's something that they're looking for.
Thanks Steve, I appreciate it. Let people do the Triple watch. They should watch something without sound, they should watch something without sight. And if you want to study the visual body language, that's great. Just watch something without sound. You can assume what they're doing and then if you want to study the phonetics, to choose a channel that you don't understand the language. Like for me it would have to be Chinese or German or something like that. Italian French and Portuguese are too like Spanish for me.
But if I watch the Chinese channel, it's extremely easy for me to do that phonetic micro expression reading because I don't understand any semantic. So even I'm taking out the tone, I'm just studying their rate in their pit. Do not get study it that way while you're on the phone, once again these are things that you can do. You just draw your xy chart the horizontal line and every 30 seconds to two minutes point to how Mr. Jones's speaking just for practice, but it is about practice. It's about dedicated practice.
Record yourself, listen to yourself. I don't like how I sound. That's what everybody says. But guess what you that's what you got. So, you need to adjust it and as you and I have a mirror and our beards look great because we do look great. You could do the same thing with your voice as well. Record it, master it adjusted. And if you do that, you'll see that you'll get more positive reinforcement from people. There will be more I guess inclined to ask you for advice because you were sympathetic about it and the way you spoke about it and finally if you are in a certain situation where there's emotion and its tense, you should choose to speak last.
And if it's not something where you need to immediately give an answer then you should sleep on it so you can decompress and come back the next day a little more levelheaded and prioritize and that's an excellent way to grow and to crack some codes and to get to various levels. You don't always need to prove your point at that moment. There are other ways to do it. So, you don't overreact overextend and say something you regret. So, it's not like you're being weak. No, you're being considerate of it and you're being tactful about it.
If you're in the moment and its face to face with somebody if you must, even though it looks funny, you should close your eyes when speaking. So, there's less distraction and you're not energy being sucked from you. They might say why you close your eyes. I'm allowed. There's no rules to this. It's not tag you're asking me something emotional, so allow me my focus and my balance and if somebody is being aggressive with you, I think you should look in between their eyes, it looks like you're looking in their eyes.
So it's not like you're looking away or allowing them to suck the energy out of you, like Medusa, but it is a certain technique sir where instead of losing your direction and your energy and your breathing, you can regroup yourself and these are the sort of conflict management skills that have assisted me and having more productive conversations when they could have really gotten out of hand. That's great. I mean this has been filled, filled with great techniques, tips and insight as well. Thank you for being so generous with your expertise.
This has really been a wonderful episode, Richard. How can people get in touch with you if they're thinking about outsourcing if they're thinking about needing a contact center because I think by the end of this, they understand what you bring to the table. So how can they get in touch with you? I really appreciate having me on the show today with you, your audience and allowing me to share this information. The first thing they should do, my friend is by a first-class plane ticket. Come down here to Costa Rica so you can enjoy some eco-tourism, go to some beaches and waterfalls but your audience can give me a call at triple 82716750.
Or send me an email. CEO Costa Rica’s call center dot com. And finally have an exceptionally large Facebook fan page about 98,000 local Costa Rican Ticos. And they can't wait to meet you, Steve. You're going to have tens of thousands of new fans in central America. I can't wait. Well, Richard, thanks again for joining us today. I really love the thing that you said earlier and I'm going to add something to it. So, each agent is a voice artist, and this is a message to all the C E. O. S out there that have contact centers and folks that have agents working for them that each agent is a voice artist and I think you should let them create a great interaction.
So let them create, let them build those great interactions. So that's it for our episode of the Science of C. X. I'm Steve Pappas, your host. We've had Richard blank on today from Costa Rica call center and I want to thank you all for joining us. If you like the content that we bring to you, please feel free to drop us a review wherever you get your podcasts and until we meet again, please stay safe. Stay healthy and do take care everyone. Bye bye. You've been listening to the science of C. X. My name is Steve Pappas.
I really hope you've enjoyed this episode and if you have the highest compliment that you can give us is to subscribe rate and review the science of C. X. Thanks. And we'll see you in the next episode. Finding one place to see all customer experience related tools of technology has been difficult until now. We just built it. Get ready for a science of C. X. Original customer experience technology has been helping to drive businesses by giving them insights into better methods to engage and delight their customers for some time now.
But if you're looking for C. X. Tech you must search everywhere to understand the whole landscape. C. X stash is your simple why stop directory of all the Great Sea X related technology you need. It breaks down all C. X by collections like analytics, crm, journey mapping, voice of the customer, you ex customer support and more. It's free to create an account and use no advertising. Cluttering up your experience just one place to find all the great C. X. Tech. Sign up today at www.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
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Dr. Jay Calvert & Dr. Millicent Rovelo discuss Photo Shop in Plastic Surgery! If you're thinking about Plastic Surgery, here's what you NEED to know before you start searching for the right surgeon. The docs discuss PHOTO SHOPPING in the Plastic Surgery space, common marketing tricks, ethical social media practices for Plastic Surgeons, and what you should be looking for when assessing a Plastic Surgeon's before & after photos.
https://podcasts.apple.com/us/podcast/photo-shop-in-plastic-surgery/id1481017059?i=1000651746077
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Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre.
Angie Colee's Permission to Kick Ass gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head trash that keeps you stuck playing small, and everything in between. If you’ve ever worried that you're the only one struggling, that everyone else “gets it” and you’re missing something (or messing things up)... this show’s for you. Don’t forget to rate, review, and subscribe to the Permission to Kick Ass podcast on Apple Podcasts, Spotify, and wherever you stream your podcasts.
https://youtu.be/6igY7MCrBgE?si=Ss11zsHD_Qbc8frS
https://youtube.com/shorts/DJsCV4k2vQo?feature=share
My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration!
Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you.
Can’t-Miss Moments From This Episode:
Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself.
The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him.
Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre.
Angie Colee's Permission to Kick Ass gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head trash that keeps you stuck playing small, and everything in between. If you’ve ever worried that you're the only one struggling, that everyone else “gets it” and you’re missing something (or messing things up)... this show’s for you. Don’t forget to rate, review, and subscribe to the Permission to Kick Ass podcast on Apple Podcasts, Spotify, and wherever you stream your podcasts.
https://youtu.be/6igY7MCrBgE?si=Ss11zsHD_Qbc8frS
https://youtube.com/shorts/DJsCV4k2vQo?feature=share
My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration!
Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you.
Can’t-Miss Moments From This Episode:
Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself.
The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him.
Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre.
Angie Colee's Permission to Kick Ass gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head trash that keeps you stuck playing small, and everything in between. If you’ve ever worried that you're the only one struggling, that everyone else “gets it” and you’re missing something (or messing things up)... this show’s for you. Don’t forget to rate, review, and subscribe to the Permission to Kick Ass podcast on Apple Podcasts, Spotify, and wherever you stream your podcasts.
https://youtu.be/6igY7MCrBgE?si=Ss11zsHD_Qbc8frS
https://youtube.com/shorts/DJsCV4k2vQo?feature=share
My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration!
Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you.
Can’t-Miss Moments From This Episode:
Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself.
The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him.
Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre.
Angie Colee's Permission to Kick Ass gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head trash that keeps you stuck playing small, and everything in between. If you’ve ever worried that you're the only one struggling, that everyone else “gets it” and you’re missing something (or messing things up)... this show’s for you. Don’t forget to rate, review, and subscribe to the Permission to Kick Ass podcast on Apple Podcasts, Spotify, and wherever you stream your podcasts.
https://youtu.be/6igY7MCrBgE?si=Ss11zsHD_Qbc8frS
https://youtube.com/shorts/DJsCV4k2vQo?feature=share
My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration!
Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you.
Can’t-Miss Moments From This Episode:
Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself.
The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him.
Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre.
Angie Colee's Permission to Kick Ass gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head trash that keeps you stuck playing small, and everything in between. If you’ve ever worried that you're the only one struggling, that everyone else “gets it” and you’re missing something (or messing things up)... this show’s for you. Don’t forget to rate, review, and subscribe to the Permission to Kick Ass podcast on Apple Podcasts, Spotify, and wherever you stream your podcasts.
https://youtu.be/6igY7MCrBgE?si=Ss11zsHD_Qbc8frS
https://youtube.com/shorts/DJsCV4k2vQo?feature=share
My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration!
Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you.
Can’t-Miss Moments From This Episode:
Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself.
The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him.
https://ausertimes.blogspot.com/2024/01/here-is-how-slovenian-police-have-used.html
Slovenian serial killers employed by Slovenian police also demonstrated beginning 2010 what their 1 star comments pertaining to my issues if I would decide for purchase and what I should consider prior to purchase will be in future
Messages and Methods Podcast interview. Special expert B2B guest Richard Blank.
What online entrepreneurs want is visibility, impact, and profit but they often get overwhelmed by the technology. We inspire excitement for content creation and marketing yourself and your brand while answering all your technology questions.
Get actionable tips to consistently create and distribute content to grow your online community and position yourself as an expert in your industry. At AGK Media Studio, Shelley and Toby provide content marketing strategies and a content consistency framework so you can engage more clients every week.
Our Story Your Story is a YouTube channel that features stories and interviews with Toby Younis and Shelley Carney. Toby and Shelley are retirees, content creators, and authors of A Gypsy's Kiss: A Treasure Hunt Adventure. (available on Amazon)
In their stories, Toby and Shelley share their life experiences of growing up, living a life, and raising a family. They also offer advice and inspiration to others about creating your own YouTube channel and community.
\At The Podcasting and Livestreaming Channel we interview entrepreneurs and business owners who rely upon podcasting and livestreaming to expand their social media presence. Join us every Tuesday at 7pm Mountain Time to meet another successful podcaster-livestreamer.
The Podcasting and Livestreaming Channel is produced entirely by Shelley Carney and Toby Younis of AGK Media, LLC in their studios in beautiful downtown Bernalillo, New Mexico. If you enjoy our programming, please take a moment to LIKE it, share it with your family and friends and subscribe to be informed of upcoming episodes. Thanks for listening.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica.
While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #MessagesandMethodsPodcast
Messages and Methods Podcast interview. Special expert B2B guest Richard Blank.
https://youtu.be/58CPEsVkh98
Pants for which I stated were destroyed as new are not new, but were destroyed in a way to make me feel as if new pants were destroyed by cutting me POCKET ON PANTS WHAT WAS USED FOR BRAINWASH HOW NEW PANTS WERE DESTROYED https://ausertimes.blogspot.com/2023/12/pants-for-which-i-stated-were-destroyed.html
ABOUT COVID 19 ASSASSINATION ATTEMPT VIA MK ULTRA WHICH TOOK PLACE IN 2023(ALMOST 2024)
COVID19 was one of the viruses US Government played with during MK Ultra butcheries and realised has a long term deadly effect on my heart if getting upset.
FOR BRITISH WHO USED SLOVENIAN POLICE TO GET ME KILLED IN AREA OF CONCORDSVILLE/WILMINGTON, SAME SYSTEM WAS USED AS IT APPLIED WHEN SLOVENIAN POLICE MADE ME VISIT CITY UNDERGROUND CANALIZATION LOCATION IN INDIA AND IN BANGLADESH FOR WHICH BRITISH WHICH WANTED ME TO HATE THEM ORDERED SLOVENIAN POLICE TO SUGGEST ME HOW I AM ONE OF THE GOLD RAISINS PICKERS(GOLD DIGGER) WHO DIVE AT NIGHT INTO CANALIZATION TO COLLECT GOLD FOR ROYAL PRINCESSES AND WHAT BRITISH ROYALS JUST AS IN THE CASE OF WINDSOR, PN DEMANDED FROM ME TO ACKNOWLEDGE IS NOT THEM WHO DID AND CONTINUE TO DO TO ME
https://ausertimes.blogspot.com/2023/12/american-assassination-attempt-via-mk.html.
FOR THE TYPE OF MENTAL ILLNESS I DESCRIBED I SUFFER FROM, PSYCHIATRIST KAPŠ AND SLOVENIAN POLICE INSISTED WILL CONTINUE TO LOAD MORE AND MORE CRIME AGAINST ME TILL I DROP DEAD - HIS COMMITMENT WAS ACKNOWLEDGED BY AMERICAN SIDE AS RATIONAL/LOGICAL AND GOOD TO GO. THAT MUCH ABOUT JOE BIDEN, US CONGRESS TODAY IN ALMOST 2024 AFTER WHAT BECAME THE DEADLIEST HUMAN ORDEAL ON GLOBAL PLATFORM. THEY ARE NOT LOOKING FOR MENTALLY ILL PEOPLE AS ALEX JONES CLAIMED PUBLIC HIS ENTIRE LIFE, BUT DO EXACTLY AS WAS SEEN FROM MY OWN CASE. MURDERING PEOPLE IN MOST SADISTIC WAYS IMAGINABLE WAS AND IS A PART OF WESTERN CULTURE JUST AS WAS AND IS RUSSIAN/SERBIAN/ SLOVENIAN.
Lead Generation Strategies Podcast. Grow a telemarketing team with B2B expert Richard Blank.
By applying our unique and highly effective media strategy, we can take any local or online business and drastically increase their exposure for a variety of products and services in a matter of months resulting in significant customer growth. What we can do for your business is so effective, initial results can be seen in days.
We can only work with a limited number of businesses and criteria is strict to maintain our media relations. If you are a business interested in improving your reputation, getting more recognition and exposure, and are in a position to handle more customers then get in touch to apply.
This is an interview with Richard Blank, CEO of Costa Rica’s Call Center, which is an outbound lead services provider BPO (Business Process Outsourcing) company. Discover example benefits of a lead generation outbound call center, job opportunities for those living or looking to move to Costa Rica, and an insight into some of the processes.
Hi! I’m Joey, founder of EnFuegoMedia and LeadGenerationSEOServices.com. I use my connections, special deals, and strategies with major media sites to help businesses like yours get seen and get new clients in a less stressful yet highly profitable way.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #education #LEADGENERATIONSTRATEGIESPODCAST
Lead Generation Strategies Podcast. How using an outbound lead provider to grow a telemarketing team with Richard Blank.
https://youtu.be/lmbLaiPUegc?si=938pHehyc1GbKhHk
When you're building a small solar setup, you need a solar charge controller, you need a way to charge your batteries via AC, you need an AC inverter, you need a bunch of Breakers and a lot of cabling and that stuff can really add up. What if I told you there was an easier way what if I told you could do it with an all-in-one box this is the sun gold 3000 watt 24 volt hybrid all-in-one charger inverter. https://sungoldpower.com/collections/24v-inverter-charger/products/3000w-24v-solar-inverter-charger?variant=39675861893257
#3000watt_24_volt_hybrid_all_in_one_charger_inverter
Introducing ZUANZI Macadamia Nut Oil: the ultimate solution for unruly and undisciplined hair. If you've been struggling to tame your locks and long for a silky, smooth finish, this Diamond Hair Care Essential Oil is specifically formulated to nourish and revitalize your hair, leaving it looking healthy and lustrous. What sets ZUANZI Macadamia Nut Oil apart from other hair care products is its powerful combination of natural ingredients. Infused with the rich benefits of macadamia nut oil, this essential oil deeply penetrates each strand, providing intense hydration and restoring vitality to even the most damaged hair. Please use link for more details.
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Indulge in a luxurious skincare experience with our VELVET SCRUB Detox Exfoliate Face Body Pack. If you're looking to detoxify and deeply cleanse your face while giving your body a soothing exfoliation, this bundle is precisely what you need. Designed to provide an incredibly relaxing and rejuvenating experience, our VELVET SCRUB pack will leave your skin feeling refreshed, revitalized, and glowing with radiance. With the perfect blend of natural ingredients, our Detox Exfoliate Face Body Pack is carefully formulated to remove impurities, dead skin cells, and toxins from deep within your pores. The gentle yet effective exfoliating particles work their magic on both your face and body, revealing smoother, softer skin that feels like velvet to the touch. Please use link for more details.
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https://www.clemuniverse.com
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KE Durasol and Best Awning Company
When You Select KE Durasol, You’re Choosing The Finest Outdoor Products
If nothing but the best outdoor products will do, your Best Awning Company consultant will make sure you don’t choose a solution without first checking out all that KE Durasol has to offer.
Retractable awnings
From affordable “entry-level” awnings to full-feature top-of-the-line models, KE Durasol offers the finest craftsmanship and durability in retractable awnings.
Domina and Bella Plus are unique “full cassette” retractable awnings that bring great protection and a sleek, modern look to any outdoor space.
Exterior Solar Screens
Want a three-season “addition?” Let Best Awning Company enclose your outdoor space with clear vinyl solar screens from KE Durasol.
DuraShade Exterior Solar Screen Systems from KE Durasol help protect you and your belongings from damaging sunlight
Tensions Screens
These screens, featuring tensioned zip-track technology available at the touch of a button, can be mounted in any configuration.
The Vertex Tension Screen System is one of the most innovative outdoor comfort products on the market today.
Full (Retractable!) Outdoor Enclosures
Gennius Outdoor Enclosure Systems. There are virtually no limits to what you can do with a Gennius. Block the wind. Block the sun. Block nosy neighbors’ view! But still allow your friends, family, guests, or business patrons to enjoy outdoor living at its finest.
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Phone:
303-838-7291
Email:
sales@myawnings.com
Address:
11485 Old US Hwy 285,
Suite 120 Conifer, CO 80433
Website:
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https://g.page/best-awning-company?sh
The Fingerprint Charm in Yellow Gold, a timeless piece of jewelry that captures the essence of your loved one like never before. With its exquisite design and Dimples High Definition technology, this charm brings a whole new level of realism to fingerprint jewelry. Crafted with care, this 19mm charm is made from high-quality yellow gold that shines with elegance. But what truly sets it apart is the incredibly detailed fingerprint engraving. Each line and ridge is meticulously captured, creating a replica so lifelike that you'll feel as if your loved one just touched the metal. Please use link for more details.
Please use link for more details.
https://tidd.ly/3YMnYBN
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What The Teck Show by Global Teck. Changing B2B Environments need to Maximize Call Center Technology.
On Youtube our mission is to publish content that shows you how to use the solutions we provide, industry insights, and educational resources so that you Sound Better and Sell More. Todays guest, Richard Blank who has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
At Global Teck Worldwide we are passionate about hands-free devices. Since 2002 Global Teck Worldwide has provided affordable, high-quality communications equipment and customized telecommunications solutions to organizations large and small. We are continuously refreshing our knowledge base and adding the latest information, technical specifications and compatibility details to the products we sell.
Trust is the cornerstone to building successful relations and it is why we are certified partners to the industry's leading brands including Plantronics, BlueParrott, Jabra, VXI, Sennheiser, Konftel, Polycom and AddaSound. Our team of hands-free specialists have passed rigorous factory training and hold various industry certifications. This allows you to always talk, chat or email with a knowledgeable specialists who will understand your requirements. Shop our site with confidence knowing that your purchase is fully guaranteed and supported. If you need help our friendly US-based team of hands-free experts can guide you in finding the solution that fits your needs whether you are government agency, small business, or large fortune 1000 company.
Over the years we have served 1000's of customers in a variety of industries with valued added services including consultative service for work areas including - Ergonomics, Employee Work Accommodations, Hearing Impaired Services and Deployment of Communication Solutions. Let us put our knowledge and expertise to work for your organization today.
Our passion for helping people and businesses sound and look their best goes back to 2002 when the founder - Rolando Rosas started the company. We want to make your interactions come to life when communicating using video and audio technology. Let us show you to get the most out of your technology.
With distribution points in several countries, we supply multi-national enterprises a single point of contact for fulfillment as well as actual humans when you need supports via phone, text, chat, or email. We are here to help you pre and post-sale! We invite you to join us for our live stream to ask our experts live. We work with established tech partners such as Plantronics, Poly, Polycom, Sennheiser, Vonage, RingCentral, Microsoft, EPOS, Yealink, Konftel, Jabra.
Want to have a smooth hybrid or remote working experience? At Global Teck Worldwide we can help ensure that your work from home or office environment has the right gear to get the job done right. Not sure which devices are best for your work requirements?
Got a noisy office and you are looking for a hard-to-find tech device?
We are passionate about providing you with the best hands-free wireless, Bluetooth, speakerphones, and webcams to make your work from home experience the best that technology has to offer.
We go beyond giving you the top reliable gadgets for your professional needs whether you are working from home or returning to the office. We also are committed to providing you with the optimum service that you deserve.
Since 2002, Global Teck Worldwide has provided affordable, high-quality communications equipment and services to organizations large and small. Now, we've evolved with the times as we also providing your personal gadget needs for remote working.
Does your business suffer from the internet going down periodically?
We can provide you a no-obligation fast quote with solutions that can mitigate that problem.
Our team has passed rigorous factory training and holds various industry certifications. This guarantees that you always speak talk with knowledgeable tech specialists who will understand your requirements and provide you with the best solutions.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #whattheteckshow
https://youtu.be/FSbWuzXxevI
The Pro Keratin Anti Frizz Home Care Mask - the ultimate solution for your keratin-treated hair. If you're tired of dealing with frizz, unruly locks, and lackluster shine, this mask is exactly what you need. With its advanced formula and proven results, it's no wonder why this product has become a favorite among those who have undergone keratin treatments. What sets the Pro Keratin Anti Frizz Home Care Mask apart from other products on the market is its ability to deeply nourish and repair your hair from within. Packed with essential nutrients and natural ingredients, this mask works to restore moisture, strengthen strands, and smoothen the cuticle layer. The result? Silky smooth hair that's free from frizz and full of life.
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It's time to Explore Mexico's Secrets! In this video, we'll share with you what we've discovered on our journey so far. This journey has been extraordinary, and we've seen landscapes and traditions that will blow your mind. PLUS, we've tasted some of Mexico's most delicious cuisine and discovered some of its most iconic destinations. Now it's your turn to explore Mexico's secrets! If you're curious about this beautiful country, then this video is for you. It'll teach you about the traditions and landscapes that make Mexico unique. With this information, you'll be able to make the most of your trip and see all the amazing things Mexico has to offer! Watch full video on https://www.youtube.com/watch?v=MQ3x6EE5538
Excellent Executive Coaching Podcast. Connecting with a Person on an Iced Cold Call? A Call Center CEO Can Give Us Insights. Episode 278
This podcast is mostly devoted to personal development and leadership coaching. The host is Dr. Katrina Burrus. She is a First Master Certified Coach from the International Coaching Federation in Switzerland and founding Board Member for ICF Switzerland. She has served as an adjunct professor to several universities and speaks around the world on the topics of leadership coaching and Global Nomadic leadership and has been working as an executive coach for global leaders since 1994.
Excellent Executive Coaching podcast will examples of leadership coaching issues and challenges. Excellent Executive Coaching will provide leadership coaching tips, strategies and resources that can resolve leadership issues. The Excellent Executive Coaching podcast is a platform of discussion and a source of knowledge sharing between professional coaches and leaders. It promotes continued education for executive coaches and leaders around the world.
You are CEO of one of the largest call centres in San José in Costa Rica. What made you, a US citizen travel, live and work in Costa Rica? You trained 10,000 bilingual telemarkers. What makes a good telemarketer? How does phonetic micro expression reading help you become a good telemarketer. Please provide us with a good and a bad example? What are the viral tell signs? What is the Buffer Boomerang technique?
Welcome to the Excellent Executive Coaching podcast. This program is all about helping you thrive in the most challenging coaching situations. Our aim is to support you in bringing your coaching to the next level.
You are a Leader and you want to…
Announce a challenging restructuring plan and would like to review how best to communicate your message to key stakeholders internally and externally
Build a high performing team that is aligned to the organization’s goals
Get off the treadmill and feel motivated and energized again
Excel after a promotion or in your new role and want to create your strategy, develop your alliances, your team and help you and your team to thrive in your new environment
Leverage your experience abroad and thrive in your new position when you repatriate
Learn to better use your strengths and develop areas that could be your derailment in time
You are a HR partner or Leadership Development professional and you want to…
Conceive of a leadership development program throughout your organization
Prepare your managers and leaders for organizational change
Develop your leaders for the next level
The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals.
This Is WHY We Can Support You
We are a group of executive coaches. I, Katrina Burrus, PhD, MCC am the lead coach. I have a proven track record in coaching global leaders in multinationals (Nestle, Novartis, CERN, UNAIDS, United Nations etc). My coaching expertise has taken me to Europe, Asia Pacific and in the Americas. I am recognized for my distinctive capabilities with leaders and teams from a wide variety of cultural backgrounds.
MKB Excellent Executive Coaching is affiliated with a network of international experts and scholar-practitioners. We specialize in coaching international and highly mobile leaders, high potentials, and brilliant and abrasive leaders. We research and are passionate about reducing suffering and ineffectiveness in the workplace.
I teach post-graduate courses at various universities and facilitate workshops on “Global Leaders”, on “Executive Coaching”, and on “Successful Integration into a New Role.” I am the first ICF (International Coach Federation) Master Certified Coach in Switzerland, founder and Board Member of ICF Switzerland and on the Editorial Board of the International Journal of Coaching in Organization. After numerous published articles, I wrote three books in French, one on “Global Nomadic Leaders and another called “When the Visionary is Blinded: Coaching Brilliant and Abrasive Leaders” “Managing Brilliant Jerks: How Organizations and Coaches can Transform a Difficult Leader into a Powerful Visionary”.
This Is HOW We Can Support You
MKB Excellent Executive Coaching’s mission is to get you from where you are to where you want to be. It is for you to succeed in reaching your goals while finding more meaning in what you do. We want you to prosper and learn in a period of transition.
We can help you thrive in a challenging situation and support you in bringing your profession to the next level whether you are new to the business or already an expert professional.
Our research-based approach allows us to customize the coaching methodology to the leader’s specific needs whether you are a leader, HR partner, learning professional
Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.
http://www.ExcellentExecutiveCoaching.com with your hosts Dr. Katrina Burrus, MCC, BCC. These videos are about helping you thrive through some of the most challenging coaching and leadership situations. If you are a coach, leader, manager, entrepreneur, and HR manager, these videos are for you. TOPICS DISCUSSED Change - Leadership Development, Conflict Management, Coaching difficult cases, Career transition, Becoming a Thought Leader, Strategy and Visioning, Team building, On-Boarding into a new position. We invite you to join us and learn about resources, strategies, and tactics that will bring you from where you are to where you want to be.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #excellentexecutivecoachingpodcast
https://youtu.be/ff0u-Xi9ZUk
Integrated Health & Vitality CEO and Dynamic Company Culture Spotlight host David Lindsay. In his fifteen-plus years as a personal trainer and athlete, he knows what it takes to get things done, how to prepare, and how to motivate and stay motivated. He has developed "5 Steps to Improve Vitality." Our 20 to 40-min podcast shares amazing C-Suite executives' stories who reveal the smartest strategies for scaling TODAY.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
Consider your company as having ‘purpose;' and thoughtful in your mission.
High-authority decision maker in C-suite executive position.
Must have a goal to leave a legacy and really make a difference in their place of employment
COOs of 200+ employee organizations
In this episode, our host, David Lindsay speaks with Richard Blank of Costa Rica's Call Center. CCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Phenom Leap Education is constantly staying up to date with the latest research and continually putting the theories into practice. We take our theories and philosophies not just from research but from the hundreds of people we have coached and trained for business, sports and just to have a better life. We help you discover your potential to become your desired self. This will be achieved through educational training and courses that we have mastered, taught and built upon using seminal and pioneering research papers in notable published journals.
Phenom Leap was created to integrate formal education, life experience and theoretical concepts awaiting to be tested. As a result, we hope to offer awareness to those craving to fulfill the missed learning opportunities of yesteryear, those who prefer a somewhat unstructured or unconventional way of learning or those who just wanted a different mix.
Whatever life stage or situation you are at presently, we hope to inspire or challenge you in some small way so that we will be better than we were yesterday. However, we do understand that we’re not for everyone as we all have different pain points- but that’s ok. If you resonate with what we do, we hope you’ll support us, by reading a post or two, making a comment or suggestion (even if you don’t resonate with us). This will be greatly appreciated as it will help us improve because learning, like a dialogue, requires the transfer of energy in-formation both ways.
Ultimately, our goal is to create a system or set of processes that will help our own children as they grow up to navigate beyond the information age by equipping them with the mindset, methodologies, skills and knowledge to become who they desire to be.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dynamiccompanyculturespotlight
https://youtu.be/zv72XKaRtIE
In this weekly podcast, Bryan Lefelhoc chats with local leaders who had to overcome challenges to find success. Be inspired by real, local stories of true grit and courage. By Spire Advertising In Northern Ohio We believe communities are transformed by local leaders like you.
At Spire, we want to be a vehicle of connection, inspiration, and support for local leaders like you. Our purpose is empowering local business success that transforms communities.We are here to help you overcome hurdles that slow your growth and to support you with a team that can bring your ideas and vision to life. Our vision is to expand our community impact to a number of other cities in rural communities across Ohio, Michigan, Indiana, and Pennsylvania by 2028. If we can invest our lives doing this well, the local communities we all serve will be immeasurably better because of your success and your positive local impact.
Have you had a dream that you were just too afraid to pursue? At just 27 years old, Richard Blank, CEO of Costa Rica’s Call Center, landed in Costa Rica with passion and a dream. What was seen as a risky choice, for a young man out of college, turned into his greatest opportunity. Do you trust your intuition or have you let fear stand in your way? Hear more about his decision to leave his friends and family as he pursued a career in another country and his advice on building a company and life that you’re proud of.
A Dash of Grit podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dashofgrit
https://youtu.be/QtHsnC50__A
Innovation in compliance brings you interviews with industry leading experts who are changing the way practitioners approach compliance. Host Tom Fox, the Compliance Evangelist and Voice of Compliance is driving the conversation about compliance into the 2020s and beyond with his focus on innovations for the compliance practitioner and the compliance profession. If you want to learn how to bring business solutions to compliance problems to more fully operationalize compliance, this is the podcast for you.
The Compliance Podcast Network is the only channel dedicated to all forms of anti-corruption, anti-money-laundering and export control compliance.
In this episode, I visit with Richard Blank, founder and CEO of Costa Roca Call Center on how he learned the business from the ground up, soft communication skills, effective, engaged training and the value of a VA.
Richard Blank is the founder, CEO, and head bilingual trainer at Costa Rica’s Call Center, a business process outsourcing (BPO) telemarketing company. They offer outbound and inbound telemarketing solutions of the highest quality. Tom Fox welcomes him to this week’s show to talk about Costa Rica’s Call Center, how they help their clients, why he opened a call center in Costa Rica, and how to lead a successful call center in a foreign country.
The Core of Costa Rica’s Call Center
Tom asks Richard why he decided to open a call center in Costa Rica and how the term “Learning through the Proletariat” influenced his business model. Richard explains that as a CEO who works among people, you learn the importance of training and keeping your employees and customers. “One thing that I heard most sitting amongst people that are in a call center industry is that they feel expendable,” he tells Tom. To counteract this, he invests in his employees' careers by promoting them and teaching them English so that they have pride and security in their job. Additionally, he has several retro arcade game machines that allow the employees to meet colleagues from other departments, and to relax, “or even hang out with el jefe”. He explains that this creates a safe, enjoyable workplace culture and an atmosphere of trust and institutional fairness.
BPO Telemarketing Outsource Company
Tom asks Richard to define a BPO telemarketing outsourcing company. BPO stands for business process outsourcing, and it is done in several parts of the world, including the Philippines where it is known as offshore. However, since Costa Rica is so close to the United States, it is considered a near-shore outsourcing company. “[That] could be either a blended or mixed center where they work on multiple accounts; usually it’s for overflowing and answering service,” he explains. Every one of Costa Rica’s Call Center’s agents is assigned to and works specifically for a client. He explains why having a brick-and-mortar call center is more beneficial for them versus being completely remote: problems like Internet redundancy and electricity failure plague remote workers, while at the in-person center, there are multiple tools and resources to hedge technical difficulties.
Nearshoring and Outsourcing
Tom asks why Richard chose Costa Rica for a BPO center and what’s the difference in having a company in essentially the same time zone as the US. Richard describes Costa Rica’s ideal location, and that it’s a democratic society with no standing army. In addition, the country’s literacy rate is 95%, and it has the best infrastructure in Central America. They also have highly skilled and experienced workers, some of whom have lived in the US and have dual citizenship. Furthermore, clients like the fact that agents are attuned to the North American market. It is also a safe place to visit for tourism.
The Innovation in Compliance Podcast Network Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #innovationincompliancepodcast
https://youtu.be/Ttqqjxl5NQw
Dance Party USA playlist:
Oldie pop hit from 1981: Squeeze - Tempted
Poison - Your Mama Don't Dance
Eighth Wonder - Cross My Heart
Ten City - That's the Way Love Is
Jody Watley – Real Love
Jomanda - Make My Body Rock
Grace Jones - I'm Not Perfect (But I'm Perfect For You)
Alexander O'Neal - (What Can I Say) To Make You Love Me
Evelyn King – I Don’t Know If It’s Right – R&B/Disco oldie from 1977
Guy - Teddy's Jam
Tiffany Darwish - Radio Romance
Guy - I Like
Sweet Sensation - Never Let You Go
Diana Ross – Love Hangover ‘89
Welcome to Business Growth On Purpose hosted by Jose Palomino, CEO of Value Prop Interactive. Every week, you'll hear insights from leading B2B growth experts and veteran business owners from around the world. You'll also hear Jose's own insights gained from a few decades of B2B sales and marketing experience. The result is THE show for B2B Owners who are hungry for growth, stuck on a revenue plateau, or just want better ways to deal with the everyday challenges of revenue growth. If you need help taking the next steps to take control of your business growth, come check out what we're doing at ValueProp.com.
Most business owners will tell you that who you know is just as important as what you know when it comes to growing your business.
You may be among the brightest in your field, but if you don't know how to meet new people (and the right people), your business will struggle.
Today's guest is Richard Blank of Costa Rica's Call Center. Richard is an entrepreneur who has built a full-blown business south of the border interacting with American companies with a bilingual call center. In this episode, he will share some insights into his journey, and what he sees happening in the business world, and as a special treat, we are going to get some "secret sauce" on making effective B2B calls.
Business Growth On Purpose Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/oiFduoa-Vl0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessgrowthonpurpose
Order Bathmate Hydroxtreme at the official store https://geni.us/hydroxtreme
Check out my Bathmate HydroXtreme review, where I have described:
1. What is this pump
2. How does it work
3. How to use if effectively
4. What is the beginners routine
5. How to improve the results
and much more
Embrace the experiences as those times help develop the gift that you're meant to share. If you're not embracing the experiences, who are you missing out on to impact? Within this episode, Scott and Patrick had an amazing conversation with Richard Blank discussing the unlikely journey of being able to impact the lives of others as a result of tapping into the uncommon. When you understand the power of what you possess, you can create major impact in the lives of others.
In this episode, Scott, Patrick, and Richard talk about:
•Approaching from an inside out perspective.
•Power of connecting and plugging in.
•The need for relationship building.
•Realness and journey scars you possess.
•Understanding levels and growth.
Memorable Quotes
“....To me the 1st draft is the best draft.”
“I'm really only as stable as my foundation....”
You have a story that others need to hear, but how deep does your story run and what impact will that create? We are all planting seeds in a garden that we will never see, but how are you viewing the seeds you're planting? The power of your legacy and the depth of the impact is something many don't consider or focus upon. Life isn't about us, but the lives we impact. Scott and Patrick are finding ways to introduce the stories of others, the view on the legacy of others, and what others are working on that many don't know. They are driven on helping others find their heart story and what makes them unique. What's your view on legacy and your heart story that's central to your core? Let's go!
Legacy Digging with Two Native Sons Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #LEGACYDIGGING2nativesons
https://youtu.be/-Rb_4sdnpbg
https://lnns.co/a_cUsjrLO6q
https://open.spotify.com/episode/50j5DnUy2pLsM5sycG103u?si=34375f5570044591
https://podcasts.apple.com/us/podcast/are-you-creating-an-environment-others-want-to-join/id1569763319?i=1000567516820
https://ausertimes.blogspot.com/2023/04/another-ambulance-vehicle-stalking-at.html Another ambulance vehicle stalking at postal office police delivers another used old watch mechanism opened package according to MK Ultra
A local watchman was at the postal office as well during watch pickup - he owns several store of which one I believe is in Qlandia shopping centre....
A local watchman was at the postal office as well during watch pickup - he owns several store of which one I believe is in Qlandia shopping centre....this individual, however, just as local watch seller who WITH POLICE HAVE PRESENTED ME IN VIDEO SEEN FUTURE ISSUE INSIDE OF THIS VERY POSTAL OFFICE were two very nice individuals whom local police forced to get involved to coverup for other watch sellers and whom other than police - police hopes to create case of collateral fold and free-handed continues against me as is seen with crime spree. Nope, I didn't care for ambulance vehicle workers/drivers as I stated, they were up to no good - bullied under MK Ultra while glimpsing watch as per how would it look to stalk me at the postal office in the future during certain hour/day and using patient from the past to rationalise what they counted on would be confrontation...watch mechanism IS NOT NEW AND IS/OR(if new) scratched accordingly with police instructions received during MK Ultra brainwash when microscopic devices were highly encouraged for use.
Očetova evidenca prisilnega ukrepa - Father's coercive(due to his kicking, biting medical staff etc.) action record https://ausertimes.blogspot.com/2023/03/ocetova-evidenca-prisilnega-ukrepa.html
For every visit, it was audio recorded by nurses that father bites, kicks etc. during home care - not only since his home for elderly stay(same few days ago), but since his hospital stay. Nurse Janko who is a great friend of father insisted me under MK Ultra how I must video record seen here to protect myself, but at the same time one begun to glorify father how father's departure to hospital will be dedicated to free me of curse - depict father as a hero rather than what one was my entire life as I described one. IF NOT VIDEO RECORDING HERE SEEN IS WHAT MEDICS THREATENED ME WITH, I ALONE WOULD AGAIN BE HOSPITALSIED AND DESTROYED - I DEMANDED FROM SLOVENIAN STATE TO STOP MK ULTRA BUTCHERY IN 2010 AND WHICH, HOWEVER, WENT ON WITH LONDON AND AMERICANS TO DEPICT AS SEEN IN A LIGHT WHICH I WOULD BE SEEN RATHER THAN COWARD AND THOSE WHO BUTCHERED AS A HEROS. Will issue video with audio on this subject.
@SLOVENIAN STATE - I ORDERED YOU IN 2010 TO STOP WITH CRIME AND CONFESS ABOUT ONE INFRONT OF INTERNATIONAL AUTHORITIES - NOT FOR ADVICE AND EVEN LESS FOR HELP UNDER WHICH PRETENSE YOU HAVE ON BEHALF OF GERMANS AND OTHERS ABUSED TO CAUSE ME EVEN GREATER HEALTH HARM/DAMAGES. REMEMBER WHAT I TOLD YOU CASE WILL BE !!??????
March 1st, 2023 Used or at least scratched USB charger was delivered to me at Novo mesto postal office with ambulance vehicle intimidating infront and at postal office https://ausertimes.blogspot.com/2023/03/march-1st-2023-used-or-at-least.html
THIS AMBULANCE DRI VER WAS INVOLVED SINCE 2011 - HE STATED ME ITS HIS MOTHER OR RELATIVE WHO WORKS AT THE POSTAL OFFICE(the one I have spoken with at window counter - she supposedly is from Bršljin 100% extremely good friend with what I believe now is already EX head of NOVO MESTO POLICE investigative unit and city Mayor Gregor Macedoni - was single for a very very long time and was involved since 1995). I, HOWEVER, DO NOT APPRECIATE AMBULANCE CRIME AT POSTAL OFFICE AND HAVE TO REMIND YOU OF DAILY SIRENS YOU INTIMIDATED WITH 24/7, MOST CRIMINAL AND VIOLENT CONDUCT POSSIBLE IN 2013 DURING FORCED HOSPITALISATION WHICH INVOLVED AMBULANCE WORKERS AND FIREMEN WHICH PUSHED ME FOR NO REASON AND DROVE INTO PSYCHITRIC HOSPITAL LJUBLJANA POLJE AS IF INSANE, EVEN MORE CRIMINAL CONDUCT DURING MY RETURN TO SLOVENIA FROM USA WHEN ASSASINATION PLOT WAS CARRIED OUT BY SLOVENIAN STATE AT LOCATION KNOWN AS PEKEL(HELL) NEAR TREBNJE AND WHERE AMBULANCE VEHICLE AWAITED ME READY TO FINISH THE JOB AS WAS PROMISSED UNDER MK ULTRA CASE WOZLD BE AHEAD OF ASSASINATION PLOT. NOT OKAY. THIS DRIVER TOLD ME AMBULANCE VEHICLES ARE USED TO PICKUP EQUIPMENT FROM POSTAL OFFICE IF NO COURIER IS AVAILABLE.
http://ausertimes.blogspot.com/2023/02/here-is-to-my-congo-brothers-and.html HERE IS TO MY CONGO BROTHERS AND SISTERS: What I would do as a CONGO King or if from and other part of Africa having ability to change socio economic landscape of one
WHAT WAS USED TO MAKE ME EAT CANCER BOOSTING GARBAGE OR HOW ITS DONE ONCE THEY INFEST YOU WITH CANCER https://ausertimes.blogspot.com/2023/02/my-mother-was-one-who-had-toilet-seats.html
What the problem was/is with it !!???? That Slovenian police was ripping me appart during MK Utra torture with I cite, "THE MORE YOU WILL CLEAN THE MORE GARBAGE WE WILL DUMP INSIDE OF THE ROOM AND REGARDLESS OF HOW MUCH ALLWAYS GARBAGE WILL PREVAIL"(as to what applied to clothing which they threatened will rip apart and have frequently have zippers from pouches destroyed, shoes ripped apart - it makes individual refuse to clean and makes individual to postpone even hanging already clean clothing outside as each time you either have to take everything with you when outside of the room or face devastation upon return to one - in terms of someone who gest 4 hours a sleep a day with cardio pain and thrombosis/cancer issues !!???? It makes you doubt about your otherwise completely sane actions AND COMPEL YOU TO MAKE MISTAKES SUCH AS LEAVING WET AND CLEAN CLOTHING ON BATHROOM RATHER THAN TO LEAVE ON OUTSIDE TO DRY....QUESTIONS WHEATHER ITS WORTH TO GO AND CLEAN STUFF AS WILL REPEAT ITSELF AND IT MAKES YOU WONDER IF YOU HAVE DONE SOMETHING THAT SHOULDN'T NEXT TO GROSE VIEWS).
THIS WAS AND IS JOE BIDEN'S STRATEGY TO CAUSE ONE STRESS AND COMPELL ONE TO EAT GARBAGE(ITS WHEN NATURAL STRESS SUPRESSORS SUCH AS CHOCOLATE TURN TO BE DEADLY AS CANCER CELLS KEPT ALIVE FOR TOO LONG MUTATE) WHICH EXPLODES CANCER - STRATEGY USED TO KEEP CANCER CELLS ALIVE FOR AS LONG AS POSSIBLE. MURDER BY JOE BIDEN AND BRITISH ROYALS VIA SLOVENIAN POLICE. THATS WHAT THIS IS....CANCER DEATH VIA NEUROSIS/PSYCHOSIS. BINOMICS
WHAT WAS USED TO MAKE ME EAT CANCER BOOSTING GARBAGE OR HOW ITS DONE ONCE THEY INFEST YOU WITH CANCER https://ausertimes.blogspot.com/2023/02/my-mother-was-one-who-had-toilet-seats.html
What the problem was/is with it !!???? That Slovenian police was ripping me appart during MK Utra torture with I cite, "THE MORE YOU WILL CLEAN THE MORE GARBAGE WE WILL DUMP INSIDE OF THE ROOM AND REGARDLESS OF HOW MUCH ALLWAYS GARBAGE WILL PREVAIL"(as to what applied to clothing which they threatened will rip apart and have frequently have zippers from pouches destroyed, shoes ripped apart - it makes individual refuse to clean and makes individual to postpone even hanging already clean clothing outside as each time you either have to take everything with you when outside of the room or face devastation upon return to one - in terms of someone who gest 4 hours a sleep a day with cardio pain and thrombosis/cancer issues !!???? It makes you doubt about your otherwise completely sane actions AND COMPEL YOU TO MAKE MISTAKES SUCH AS LEAVING WET AND CLEAN CLOTHING ON BATHROOM RATHER THAN TO LEAVE ON OUTSIDE TO DRY....QUESTIONS WHEATHER ITS WORTH TO GO AND CLEAN STUFF AS WILL REPEAT ITSELF AND IT MAKES YOU WONDER IF YOU HAVE DONE SOMETHING THAT SHOULDN'T NEXT TO GROSE VIEWS).
THIS WAS AND IS JOE BIDEN'S STRATEGY TO CAUSE ONE STRESS AND COMPELL ONE TO EAT GARBAGE(ITS WHEN NATURAL STRESS SUPRESSORS SUCH AS CHOCOLATE TURN TO BE DEADLY AS CANCER CELLS KEPT ALIVE FOR TOO LONG MUTATE) WHICH EXPLODES CANCER - STRATEGY USED TO KEEP CANCER CELLS ALIVE FOR AS LONG AS POSSIBLE. MURDER BY JOE BIDEN AND BRITISH ROYALS VIA SLOVENIAN POLICE. THATS WHAT THIS IS....CANCER DEATH VIA NEUROSIS/PSYCHOSIS. BINOMICS
Profile of South Korean could have well being created by British or Americans even though Korea insisted heavy on my becoming part of one as a form of assurance for Korean people - Koreans claimed Western illuminatis were very uncertain about what future has in it for them as far as NWO....they answer from my point of view is nothing good for anyone including Japan and China. All our lives are at stake if not taking control in our hands and that must be done as fast as possible rather than allowing Germany to intimidate us through Great Britain, United States of America and corrupt French, Italian, Spanish and other politicians....
https://ausertimes.blogspot.com/2023/01/involved-in-mk-ultra-since-1995-was-is.html Involved in MK Ultra since 1995 was is Thailandese royal family with beautiful spouses and daughters of now King Maha
Maha did met on the side with his ex wife who escaped to USA including his children of whom his favorite IF MAHA HAD TO EVER REPLACE ONE WHOOM HE FATHERED WITH SRIRASMI SUWADEE, was/is no other than son for whom media claims is curing himself penniless for cancer - Chakriwat Vivacharawongse. Chakriwat Vivacharawongse is only waiting to pass possible inheritance issues onto Maha's Dipangkom Rasmijoti - who already is next in line for throne(ultimate hair).
Jail boss in Thai jail couldn't break me within two days - he desperately tried again with no success, gave up on me, but keep up with my visits just to see me each time whenever brought to Thailand.
As for Srirasmi Suwadee, she is at home of her parents and told me would be more than happy of my visits if those were ever to take place. Beautiful Thailandese ambassador to Sloveia, Bajrakitiyabha begun to dream me loud how only wants to let me free before she leaves this world what broke my heart a bit in 2019 in Thailand.
Vajiralongkorn's first wife - Princess Soamsawali also is good hearted(a bit broken hearted) woman and I know so due to department stores she had me along with where she would meet different
people...Father Maha is paying for cancer treatment of his son https://www.dailymail.co.uk/news/article-8810025/Exiled-son-Thailands-playboy-king-battles-life-threatening-disease-New-York.html
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MURDER BY ILLUMINATI DICTATED FROM ME TO TALK BRAG ABOUT HEALTHY UNHEALTHY FOOD - WITH GERMANS, BRITISH ROYALS, AND EUROPEAN UNION OFFICIALS PUSHING ME ON ONE HAND IN FACE HEALTHY FOOD CHOICES AS PER WHAT THEY WILL DO TO YOU BLAH BLAH GOOD FOR YOUR CANCER PROBLEM(with Germans sadistically commenting on how eggs will be half rotten and how I should even paint them if purchasing those in the stores so those wouldn't be exchanged) AND ON THE OTHER HOW I HAVE TO CLEAN ROOM BY ROOM FROM BLACK MOLD IN SEQUNCE AND AS FAST AS POSSIBLE TO SAVE MYSELF FROM BEING KILLED WITH DIRECTED ENERGY WEAPONS(VON DER LAYEN)....URSULA CLAIMED MY LIFE THAT WILL DEPEND ON SPEED OF CLEANED ROOMS TO HAVE ABILITY TO MOVE INTO LOVER AREA ON A SAFE LOCATION....
POINTS ADDING TOGETHER TO DEATH BASED ON DIET IS WHAT BRITISHROYALS DIRECTLY USED, BUT WHAT WAS REFERRED TO ME AS TIMING WAS AND IS BASED ON EXACTLY AS EXPALIEND IN VIDEO - DIRECTED ENERGY ATTACKS WITH WHICH THEY SYSTEMATICALLY DEPRIVE
YOU OF SLEEP TILL HEART EXPERINECS MOST SERIOUS PROBLEMS DUE TO ALSO CANCER ISSUES - THROMBOSIS CAN BE DAEDLY IF BLOOD CLOTS GET INTO HEART OR BRAIN.
TIMING YES, BUT VIA DIRECTED ENERGY ATTACKS. POINT ADDING UP YES, TILL HEART NO LONGER CAN PROCESS SUPER LONG TERM EXHAUSTION BODY NEEDS TO OVERCOME PHYSICAL PAIN.
http://ausertimes.blogspot.com/2023/01/i-will-witness-on-coming-russian.html I WILL WITNESS ON COMING RUSSIAN TRIBUNAL IF NOT KILLED BEFORE ONE, BUT AGAINST CRIMINAL PRACTICES OF THE WEST: First lady of Ukraine is more compassionate with lies of EURO BUREAUCRATS than reality of EU and USA citizen which deprived me of 29 years of life for espionage purposes in Ukraine and further insists on lies which Brussels and Washington fabricated with idea to wipe me off without leaving a single trace behind my existence THIS IS TO SPEAK OUT AGAINST GERMAN BOURGEOIS WHICH SPREAD THROUGH THE EUROPE BEFORE ABOTHER ENSLAVED NATION JOINS ONE. ZELENSKY PERHAPS DOESN'T EVEN KNOW WHAT I AM TALKING ABOUT DESPITE BEING INVOLVED IN CASE WITH HIS FAMILY SINCE 1995, BUT HE SHOULD HAVE AS IF I SIDED WITH RUSSIANS I NEVER WOULD EXPERIENCE PROBLEMS OF ANY KIND. IT WAS HIS JOB TO KNOW. @ZELENSKY(YOU UKRAINIAN MILLIONAIRE PROFITEER "POOR YOU") - YOU KNEW ALL ABOUT CANCER PLAY INSIDE OF HOUSE(NOT ONLY ABOUT GENOCIDE WHICH USA PERFORED AGAINST ME SINCE 1995) AND TALKED TO ME REPEATEDLY ABOUT ONE IN UKRAINE INFRONT OF JOE BIDEN WHENEVER HIJACKED TO YOU....WHAT PART WAS OR IS NOT CLEAR TO YOU ABOUT MY CASE !!?????
I WILL WITTNESS ON COMING RUSSIAN TRIBUNAL IF NOT KILLED BEFORE ONE, BUT AGAINST CRIMINAL PRACTICES OF THE WEST: First lady of Ukraine is more compassionate with lies of EURO BUREAUCRATS than reality of EU and USA citizen which deprived me of 29 years of life for espionage purposes in Ukraine and further insists on lies which Brussels and Washington fabricated with idea to wipe me off without leaving a single trace behind my existence.
THIS IS TO SPEAK OUT AGAINST GERMAN BOURGEOIS WHICH SPREAD THROUGH THE EUROPE BEFORE ABOTHER ENSLAVED NATION JOINS ONE.
ZELENSKY PERHAPS DOESN'T EVEN KNOW WHAT I AM TALKING ABOUT DESPITE BEING INVOLVED IN CASE WITH HIS FAMILY SINCE 1995, BUT HE SHOULD HAVE AS IF I SIDED WITH RUSSIANS I NEVER WOULD EPERIENCE PROBLEMS OF ANY KIND. IT WAS HIS JOB TO KNOW.
“He’s praying dear Lord get it over with.” I would bet (if he had any clue what they were about to put him through) he’s praying don’t let them hurt me! They try so hard to shut him up with that pacifier while he’s in pain.