Garry Gary Beers INXS bassist performance video. "Shine Like The Sun" rock song by Igni Ferroque.
A podcast interview combined with the strong curiosity of a proud member of my favorite band INXS brought me to ggbbasses.com. After carefully navigating the site, one section offered to “HIRE GARRY!” on a track. Naturally, I was very interested in all of the additional options associated with the bass session. As luck would have it, my company produced a song, "Shine like the sun" performed by the Costa Rican guitarist Igni Ferroque. Filling out a form to contact Garry Gary Beers was an unbelievable surreal request that was cool in and of itself.
https://youtu.be/ieGjN5H4xPQ
To my astonishment, Mr. Beers personally followed up with an email the next day. Along with the courtesy of proper introductions, we mutually confirmed my intention to purchase the full bass session package. Caught in the moment, I insisted on a good faith deposit for his time and close the deal. Mr. Beers had naturally shaped the pace of doing business in a relaxed way. "By all means send me the tracks. I’ll have a good listen and let you know my thoughts on moving forward. That work for you?" It did work as a potential new client and placed me in a good frame of mind from the start.
Fortunately, Mr. Beers had informed me of the positive news about the song making the cut. "Hey Richard, the music is great! Looking forward to having a play on it". He offered many secure payment options along with the value placed on all four elements. The expenditure was more than justified and deemed a gift when considering his talents and achievements. Mr. Beers never pressed for any money nor attempted a hard sell. He is a nice man that loves music, period.
In a trustworthy spirit, Mr. Beers offered me the convenience of sending a comfortable amount of money to start the project. The value of the arrangement was so good that I immediately choose to commit 100%. We sent a full deposit, sat back and prepared to enjoy the ride. As the secure funds entered the GGB business account, Mr. Beers had already taken the liberty to record the bass tracks and was at the ready to send the audio files. He added a sincere compliment as well, "Music is excellent by the way- really reminds me of Rainbow- one of my fav bands."
Mr. Beers walked me through the easy process of combining his work with the initial recording for the finished product. The steps were simple, “2 tracks of bass version 1 – DI and Amp.2 tracks of bass version 2 – DI and Amp- Both of these takes have a click at the top to verify it syncing to your track. They are recorded to the tracks you sent with the click intro so they should sync perfectly." Mr. Beers added an additional spark, “I’m also sending synth tracks to accompany the bass tracks- Intro only. I have included a mix track and the individual synth tracks." The music had a studio quality sound and GGB grooves. It rocked along with the enjoyment of plug and play. A video of Mr. Beers playing on the track was coming up next and the apex of my unique musical journey.
Like clockwork, Mr. Beers enthusiastically contacted me about the video and the confident reaction to his bass session. "Glad to hear it" He wrote. "I enjoyed playing the tracks… Let me know which bass track versions 1 or 2 you used with the intro and the track so I can send a matching performance video.” Handing over Mr. Beers all creative control was logical and showed a true respect for his craft. The consideration by Mr. Beers to collaborate on a decision was unforeseen and very appealing. How do you choose one groove when both versions are slick? I decided to mix and match the funk from the tracks provided. Mr. Beers had agreed and gave the feeling of excitement by his response, "That would have been my choice. The Intro bass with the fuzz and Wah is a trip!"
The performance videos sent by Mr. Beers had simple instructions: "Hey Richard, here's 2 videos- the Intro -take 2 with fuzz and Wah - and the song - take 1 with pick. The intro track has a click count in so it should be easy to sync." He added, "The main track video has the guitar intro so you can sync to that. Hope this works for you." The final production was amazing and combined perfectly. In addition, Mr. Beers mentioned the project on his personal Facebook Page, “Last night I finished bass tracks for an amazing Costa Rican heavy rock artist- really great stuff and a lot of fun for me to play on.”
Everyone noticed that Mr. Beers showed an authentic enjoyment as he adjusted his amp and started jamming in an Aussie themed studio. Apart from the brilliant music created, a heartfelt chest tap happened as he finished the song and the video ended. The final act of my personal experience working with Garry Gary Beers was a strong transfer of positive electromagnetic energy that was widely felt and well received. Thank you Mr. Beers for the luxury.
I highly recommend Mr. Garry Gary Beers. The working relationship was easy and stress free. My firsthand knowledge involved the attention to detail, clarity to avoid miscommunication and the generosity of his sincere efforts. Experiencing a comfortable first time business deal was a pleasure. The financial investment in working with Mr. Beers was worth the extemporaneous chance to meet a multi-platinum bass guitarist. Most importantly, the bonus of sharing his music and imagination with fans.
In conclusion, I am a very satisfied customer of Mr. Garry Gary Beers and admire his ingenuity on this special project.
Richard Blank
CEO
Costa Rica's Call Center
Loyal INXS Fan
"Shine like the Sun" by Igni Ferroque is a powerful anthem that celebrates perseverance, determination, and the pursuit of one's dreams. It encourages listeners to embrace challenges head-on and to strive for success, no matter the obstacles they may face. The opening lines of the song immediately set the tone, questioning the listener's willingness to leave their comfort
The famous Latino guitarist, IGNI FERROQUE teams up with CCC to produce a classic MTV retro video.The band is promoting their 44th anniversary album and national tour sponsored by Costa Rica's Call Center. The hot single has become the official 15 year anniversary theme song for CCC. Pura Vida.
IGNI FERROQUE. Banda de rock original costarricense fundada en 1978.
Shine like the sun lyrics:
Have you every thought of leaving home?
How far would you go to find you space?
Are you willing to start all alone?
Without letting your mind scatter...Out of place
Working hard everyday dawn to dawn
Hitting the phone to reach the goal
Fitting in your spot in paradise
Never take your eye off the prize
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
No matter how strong you feel you are
No time for breaks until you're all done
With all your goals there is always stress
And everybody needs to rest
And yet there is no dream that comes alone
Once you feel great, you feel at home
You find the beauty of a smiling face
You find the love, you find the GRACE
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
Producer: Greibyn Krriyo
Executive Producer: Richard Blank
Production Assistant: Rolando Araya
Igni Ferroque
Roberto Ferroque Ruiz
Eduardo Doryan Jara
Harold Webb
Guest Musician: Garry Gary Beers - INXS Bassist
Models:
Dayana Solis
Silvia Rojas
Rebeca Meneses
Shirley Rodmon
Fabiola Castillo
Julissa Meneses
Yoselyn Fonseca
Maria Jose Castro
Free Spirit Hippie: Eddie Fridovich
Call Center BOSS: Richard Blank
Special Appearance: Grace Borbon
Grips:
Edder Nuñez
Fabian Sequeira
Post Production video and audio mix: Harold Webb
Post Production video mix assistant: Edder Nuñez
Video Record: Jersan Jimenez
Edition / Post Production: Michael Arce Mora
Sunset Productions CR 2023
Filmed at Costa Rica's Call Center
1993 Gottleib Street Fighter II Pinball Machine
1994 Bally World Cup Pinball Machine
1992 Data East Hook Pinball Machine
1995 Midway Ultimate Mortal Kombat 3 Arcade Machine
1993 Sega In the Hunt Arcade Machine
1979 Atari Asteroids Arcade Machine
1996 Namco Alpine Racer 2 Arcade Machine
1996 Midway Killer Instinct 2 Arcade Machine
1958 Seeburg 220 Jukebox
1964 Wurlitzer 2810 Jukebox
1961 Seeburg AY160 Jukebox
1995 Dynamo Air Hockey Table
1992 Volkswagen Cabriolet
Igni Ferroque is a Costa Rican rock group that was born at the end of 1978. Igni Ferroque, which from Latin means iron and fire, performed its first concert in the Colegio La Salle auditorium on September 15, 1978.Roberto "Ferroque" Ruiz all the weight of the direction of the group and it was then that all the musical work and the creative genius of Roberto Ruiz rose that this legendary Costa Rican band has not left to this day and marked the beginning of a process of musical growth and development of relevance inside and outside of Costa Rica.
Throughout its long history, full of ups and downs, the group visited Mexico, Guatemala, El Salvador and Ecuador between 1986 and 1992, bringing to all those forums the Original Rock that has always characterized them. Based on the anti-arms and pro-environmental theme, its lyrics are clear: "If rock is a means of mass communication, the message must be clear and positive," Roberto Ruiz told Rodrigo Farías Bárcenas, a Mexican journalist, in an extensive interview given to Diario Uno más Uno in 1986; that phrase defines the idiosyncrasy of Igni Ferroque.
His hits include "Si Quieres Paz" (1990), "Dance in the Swamp of the Dead" (Inspired by a passage from the Lord of the Rings, 1986), "San Lucas" (1982), "Silences" (1980) , "Homeland" (1980) and "La radio" (1979). Their music has been described as jazz-rock with influences from heavy, blues, reggae, and classical, quite progressive for Costa Rican standards. Currently, the group is sounding "better than ever" as confirmed by the excellent musician Calilo Pardo, director of the Academy of Modern Music. They have shared the stage with groups such as El Tri, Alux Nahual, Botellita de Jerez, Kenny y los Eléctricos, Depeche Mode. They also shared in the biggest party in the history of Rock in Costa Rica during "Human Rights Now" in 1987 alongside Bruce Springteen, Sting, Peter Gabriel, Yossu Nandour and Tracy Chapman.
https://youtu.be/ieGjN5H4xPQ
INXS, Garry Gary Beers, Igni Ferroque, Shine like the sun, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,rock n roll, music
Garry Gary Beers INXS bassist performance video. "Shine Like The Sun" rock song by Igni Ferroque.
A podcast interview combined with the strong curiosity of a proud member of my favorite band INXS brought me to ggbbasses.com. After carefully navigating the site, one section offered to “HIRE GARRY!” on a track. Naturally, I was very interested in all of the additional options associated with the bass session. As luck would have it, my company produced a song, "Shine like the sun" performed by the Costa Rican guitarist Igni Ferroque. Filling out a form to contact Garry Gary Beers was an unbelievable surreal request that was cool in and of itself.
https://youtu.be/ieGjN5H4xPQ
To my astonishment, Mr. Beers personally followed up with an email the next day. Along with the courtesy of proper introductions, we mutually confirmed my intention to purchase the full bass session package. Caught in the moment, I insisted on a good faith deposit for his time and close the deal. Mr. Beers had naturally shaped the pace of doing business in a relaxed way. "By all means send me the tracks. I’ll have a good listen and let you know my thoughts on moving forward. That work for you?" It did work as a potential new client and placed me in a good frame of mind from the start.
Fortunately, Mr. Beers had informed me of the positive news about the song making the cut. "Hey Richard, the music is great! Looking forward to having a play on it". He offered many secure payment options along with the value placed on all four elements. The expenditure was more than justified and deemed a gift when considering his talents and achievements. Mr. Beers never pressed for any money nor attempted a hard sell. He is a nice man that loves music, period.
In a trustworthy spirit, Mr. Beers offered me the convenience of sending a comfortable amount of money to start the project. The value of the arrangement was so good that I immediately choose to commit 100%. We sent a full deposit, sat back and prepared to enjoy the ride. As the secure funds entered the GGB business account, Mr. Beers had already taken the liberty to record the bass tracks and was at the ready to send the audio files. He added a sincere compliment as well, "Music is excellent by the way- really reminds me of Rainbow- one of my fav bands."
Mr. Beers walked me through the easy process of combining his work with the initial recording for the finished product. The steps were simple, “2 tracks of bass version 1 – DI and Amp.2 tracks of bass version 2 – DI and Amp- Both of these takes have a click at the top to verify it syncing to your track. They are recorded to the tracks you sent with the click intro so they should sync perfectly." Mr. Beers added an additional spark, “I’m also sending synth tracks to accompany the bass tracks- Intro only. I have included a mix track and the individual synth tracks." The music had a studio quality sound and GGB grooves. It rocked along with the enjoyment of plug and play. A video of Mr. Beers playing on the track was coming up next and the apex of my unique musical journey.
Like clockwork, Mr. Beers enthusiastically contacted me about the video and the confident reaction to his bass session. "Glad to hear it" He wrote. "I enjoyed playing the tracks… Let me know which bass track versions 1 or 2 you used with the intro and the track so I can send a matching performance video.” Handing over Mr. Beers all creative control was logical and showed a true respect for his craft. The consideration by Mr. Beers to collaborate on a decision was unforeseen and very appealing. How do you choose one groove when both versions are slick? I decided to mix and match the funk from the tracks provided. Mr. Beers had agreed and gave the feeling of excitement by his response, "That would have been my choice. The Intro bass with the fuzz and Wah is a trip!"
The performance videos sent by Mr. Beers had simple instructions: "Hey Richard, here's 2 videos- the Intro -take 2 with fuzz and Wah - and the song - take 1 with pick. The intro track has a click count in so it should be easy to sync." He added, "The main track video has the guitar intro so you can sync to that. Hope this works for you." The final production was amazing and combined perfectly. In addition, Mr. Beers mentioned the project on his personal Facebook Page, “Last night I finished bass tracks for an amazing Costa Rican heavy rock artist- really great stuff and a lot of fun for me to play on.”
Everyone noticed that Mr. Beers showed an authentic enjoyment as he adjusted his amp and started jamming in an Aussie themed studio. Apart from the brilliant music created, a heartfelt chest tap happened as he finished the song and the video ended. The final act of my personal experience working with Garry Gary Beers was a strong transfer of positive electromagnetic energy that was widely felt and well received. Thank you Mr. Beers for the luxury.
I highly recommend Mr. Garry Gary Beers. The working relationship was easy and stress free. My firsthand knowledge involved the attention to detail, clarity to avoid miscommunication and the generosity of his sincere efforts. Experiencing a comfortable first time business deal was a pleasure. The financial investment in working with Mr. Beers was worth the extemporaneous chance to meet a multi-platinum bass guitarist. Most importantly, the bonus of sharing his music and imagination with fans.
In conclusion, I am a very satisfied customer of Mr. Garry Gary Beers and admire his ingenuity on this special project.
Richard Blank
CEO
Costa Rica's Call Center
Loyal INXS Fan
"Shine like the Sun" by Igni Ferroque is a powerful anthem that celebrates perseverance, determination, and the pursuit of one's dreams. It encourages listeners to embrace challenges head-on and to strive for success, no matter the obstacles they may face. The opening lines of the song immediately set the tone, questioning the listener's willingness to leave their comfort
The famous Latino guitarist, IGNI FERROQUE teams up with CCC to produce a classic MTV retro video.The band is promoting their 44th anniversary album and national tour sponsored by Costa Rica's Call Center. The hot single has become the official 15 year anniversary theme song for CCC. Pura Vida.
IGNI FERROQUE. Banda de rock original costarricense fundada en 1978.
Shine like the sun lyrics:
Have you every thought of leaving home?
How far would you go to find you space?
Are you willing to start all alone?
Without letting your mind scatter...Out of place
Working hard everyday dawn to dawn
Hitting the phone to reach the goal
Fitting in your spot in paradise
Never take your eye off the prize
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
No matter how strong you feel you are
No time for breaks until you're all done
With all your goals there is always stress
And everybody needs to rest
And yet there is no dream that comes alone
Once you feel great, you feel at home
You find the beauty of a smiling face
You find the love, you find the GRACE
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
Producer: Greibyn Krriyo
Executive Producer: Richard Blank
Production Assistant: Rolando Araya
Igni Ferroque
Roberto Ferroque Ruiz
Eduardo Doryan Jara
Harold Webb
Guest Musician: Garry Gary Beers - INXS Bassist
Models:
Dayana Solis
Silvia Rojas
Rebeca Meneses
Shirley Rodmon
Fabiola Castillo
Julissa Meneses
Yoselyn Fonseca
Maria Jose Castro
Free Spirit Hippie: Eddie Fridovich
Call Center BOSS: Richard Blank
Special Appearance: Grace Borbon
Grips:
Edder Nuñez
Fabian Sequeira
Post Production video and audio mix: Harold Webb
Post Production video mix assistant: Edder Nuñez
Video Record: Jersan Jimenez
Edition / Post Production: Michael Arce Mora
Sunset Productions CR 2023
Filmed at Costa Rica's Call Center
1993 Gottleib Street Fighter II Pinball Machine
1994 Bally World Cup Pinball Machine
1992 Data East Hook Pinball Machine
1995 Midway Ultimate Mortal Kombat 3 Arcade Machine
1993 Sega In the Hunt Arcade Machine
1979 Atari Asteroids Arcade Machine
1996 Namco Alpine Racer 2 Arcade Machine
1996 Midway Killer Instinct 2 Arcade Machine
1958 Seeburg 220 Jukebox
1964 Wurlitzer 2810 Jukebox
1961 Seeburg AY160 Jukebox
1995 Dynamo Air Hockey Table
1992 Volkswagen Cabriolet
Igni Ferroque is a Costa Rican rock group that was born at the end of 1978. Igni Ferroque, which from Latin means iron and fire, performed its first concert in the Colegio La Salle auditorium on September 15, 1978.Roberto "Ferroque" Ruiz all the weight of the direction of the group and it was then that all the musical work and the creative genius of Roberto Ruiz rose that this legendary Costa Rican band has not left to this day and marked the beginning of a process of musical growth and development of relevance inside and outside of Costa Rica.
Throughout its long history, full of ups and downs, the group visited Mexico, Guatemala, El Salvador and Ecuador between 1986 and 1992, bringing to all those forums the Original Rock that has always characterized them. Based on the anti-arms and pro-environmental theme, its lyrics are clear: "If rock is a means of mass communication, the message must be clear and positive," Roberto Ruiz told Rodrigo Farías Bárcenas, a Mexican journalist, in an extensive interview given to Diario Uno más Uno in 1986; that phrase defines the idiosyncrasy of Igni Ferroque.
His hits include "Si Quieres Paz" (1990), "Dance in the Swamp of the Dead" (Inspired by a passage from the Lord of the Rings, 1986), "San Lucas" (1982), "Silences" (1980) , "Homeland" (1980) and "La radio" (1979). Their music has been described as jazz-rock with influences from heavy, blues, reggae, and classical, quite progressive for Costa Rican standards. Currently, the group is sounding "better than ever" as confirmed by the excellent musician Calilo Pardo, director of the Academy of Modern Music. They have shared the stage with groups such as El Tri, Alux Nahual, Botellita de Jerez, Kenny y los Eléctricos, Depeche Mode. They also shared in the biggest party in the history of Rock in Costa Rica during "Human Rights Now" in 1987 alongside Bruce Springteen, Sting, Peter Gabriel, Yossu Nandour and Tracy Chapman.
https://youtu.be/ieGjN5H4xPQ
INXS, Garry Gary Beers, Igni Ferroque, Shine like the sun, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,rock n roll, music
Do you have two or more MP4 files that you need to merge? In today's video, we'll show you the easiest and quickest way to concatenate and merge multiple MP4 clips. No re-encoding is required and no quality loss occurs.
Note: If the video clips have the same encoding (for example, they were recorded from the same device), they can be concatenated without re-encoding. Otherwise, transcoding will occur and the process will take longer.
Software used in the video:
https://www.videoconverterfactory.com/hd-video-converter/
More information:
https://www.videoconverterfactory.com/tips/concatenate-mp4-files.html
The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank
The Science of CX is a groundbreaking new weekly podcast developed to
address the millions of businesses that need to learn techniques to compete better
in today’s business landscape, by using CX as the cornerstone of a new strategy.
Join Steve Pappas in the lab as he puts his 25+ years to the test to make your
business (soar, grow and accelerate).
Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
Key Takeaways
Learn how to turn new customers into the most loyal customers and be on the
mind of everyone in town. Whether you’re a beginner or seasoned expert, you will
learn something useful in each and every episode.
CXpert - interviews with CX Leaders and Influencers that have made it their
business to treat customers like a million. Steve, will use his years of CX-Centric
business knowledge to bring out cool ideas for every business owner to
learn new techniques and also avoid some
Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
you're listening to the science of C. X. A podcast that hopes to inspire business owners and leaders to learn new techniques and turn prospects into customers, enter customers into raving fans. My name is Steve Pappas. I'm known for my relentless pursuit of all thing’s customer across my career. And in my six startups, I've had to learn how to make decisions in business that customers really respond to. Let's spend some time together and help your business soar grow and accelerate. Well, welcome everybody to another episode of the science of C. X. I'm Steve Pappas, your host and as always, we look everywhere to find the experts that can help you in your business journey as well as your customer experience initiatives within your organization.
Today is No exception. Today we're going to be talking about some remarkably interesting areas. We're going to cover a lot of material. Please take notes if you want or you can come back and listen to it multiple times because that makes it seem like we have more listeners. Hey, yeah, do that. Instead listen to this episode 3, 4 or five times. That'll do it. Anyway, we're going to be talking about advanced telemarketing strategies. We're going to be talking about conflict management, interpersonal skills, customer support, rhetoric, Gamification, employee motivation and phonetic micro expression reading.
Have I piqued your interest yet? Well, we have a gentleman on today. His name is Richard blank, and he comes to us from Costa Rica, and he is the head of a great business process, outsourcing contact center, but he's also an expert in so many different areas that we want to talk about. So why don't we bring him in from the virtual green room? You know, there's no real green room of course by now, but let's pretend he's coming in from the green room and we'll welcome him to the show.
Richard, thanks for joining us today on the show. See, that's an amazing introduction. I'm so happy to be here, really enjoy your work and cannot wait to share amazing ideas with your audience today. That's great. Well, I'm going to give folks a little bit about your bio just so they understand where we're going to start from and maybe some interesting things about you too. So, Richard's journey in the car Contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in san Jose Costa Rica with a mix of motivational public speaking style backed by tactful and appropriate rhetoric.
Richard shared his knowledge and trained over 10,000 bilingual telemarketers. I think he learned a few things along the way. Richard blank has the largest collection of restored American pinball machines and antique rock ola jukeboxes in central America making Gamification a strong part of Costa Rica Contact center. Culture. Richard blank is the chief executive officer for Costa Rica’s Call center since 2008. Richard also holds a bachelor's degree in communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla Spain, a keynote speaker for Philadelphia's Abington High School, 68th National Honor Society induction ceremony.
Giving back to the high school is especially important to Richard as such. He endows a scholarship each year for students that plan on majoring in a world language at the university level. So, I've got to start Richard with the first part here that just jumped right at me as the largest collection of restored American pinball machines and jukeboxes. Now if anybody knows me, they know that I love pinball aside from playing guitar for the last for years. I love pinball, I don't quite go into the Galaga and those things that my wife loves but I love playing pinball.
So, tell us what you have got, I'd love to know what kind of pinball machines you have Steve, I'm so glad that you started with dessert first and naturally our favorite class in school was recessed. So absolutely. I grew up in the seventies and eighties and the arcades were just some of the most amazing places to make friends and compete. It was so new and the artwork on the cabinets and the marquees, it really was an experience and always wanted that game room like Ricky Schroder and silver spoons.
I was jealous. So, I wanted one and down here since I own a call center and I have the space, I go treasure hunting and one man's trash is another man's treasure and they just really do not know what they have in their bodegas. And so, I will find a machine and bring it back here. And with specialist I restore them now regarding my pinball machines. The oldest one that I have is a 1976 Bally's freedom. And one of the newer ones would be like, let's say a last action hero where a doctor who I have an M. B. A fast break in a mouse.
And around I got Williams, space shuttle 1987 I got a judge Dredd Street fighter, two lethal weapon, three jokers, World cup hook and Jurassic Park. So, it turned out into a hobby became an obsession. And when you're a married man, you decide which hills to die on which swords to fall upon. And my wife and I have this agreement where pretty much everything is in her favor. But the one thing she knows that makes me happy of restoring these old classic jukeboxes and pinball machines because what an error and the craftsmanship and the fact that they've been preserved for decades shows that people really cared about these machines.
Now you and I was awfully expensive growing up. So, it seemed like a luxury. But the fact that we can afford it. It really is something that I take full advantage of when I have the moments with just not my agents but myself. There's always a pinball marathon going on down here. Well, it's great that you have the employee engagement to do that. But I'll tell you, we had bought one, we had a terminator pinball machine at one point that had the gun for the pinball release, but it took so much to get it into the basement of the home that we were living in when we sold the house.
We negotiated to sell the pinball machine, so I didn't have to get it out of there. It was so heavy to move, and I wasn't about to, but I have been in the market for another one right now. The prices are through the roof on all those two. I was looking for an Adam’s family or another terminator, but the Adams family was the one that kind of thrilled me and as well as jukeboxes, it's funny, we have a lot of similar interests in collection.
I don't have any jukeboxes. I wanted to cut my teeth on the first one and I have a buddy in the UK that restores German jukeboxes and he's one of the largest in the world that restores those early seventies and eighties jukeboxes that were built in Germany. I think it was like N C D M or something like that and that's an interesting market. But let's get on to some of the other areas that we're going to talk about. I gave folks at the beginning of the episode, a lot of terminology that we're going to be talking about today.
And one of the things that I really wanted to discuss, this idea of phonetic micro expressions, I don't know if our audience knows what that really is or maybe some do and of course they'll yell at me in the comments etcetera. But can we talk about these things because let's jump into some of these areas that we're going to get across and are these all used the things we're going to talk about? They all used in the contact center, and can you train people in all these areas?
They're used in my call center and just depends on the sort of profiled agent that you have there. Let me take it back a bit. Everybody studies micro expression reading. There was a tv show called Lie to Me that specialized in where you can judge people's postures, their eyes, their face, their hands. I mean there's books and seminars about it now when you're on the phone, three of your senses are removed, your taste, touch and smell. And the scientists claim that when you do have one that is removed, your others expand.
So, I expect you to do much more active listening and then people can also argue that you can't see people on the phone, but I beg to differ because there is image streaming, you have metaphysics when you read a book, it's better than the movie because of imagination. You can use more descriptions and more adjectives but let's just concentrate on the sound of speech. The average attention span is about 30 seconds to two minutes, conversations have introductions, bodies and conclusions. So, if you have a controlled environment, you can have a consistent variable and then you can see inconsistencies.
So now we have a base of how we're going to study speech and 32nd segments. Okay your tone is what represents your emotion, and it should be confident and empathetic because that should be consistent on your end. People will talk about a mirror imaging technique Steve, and I agree with that. But you also need to know how you're speaking for your adjustments. So, your mirror imaging isn't about you sitting across from someone and crossing your arms and tapping a finger. No, you don't have that over the phone.
So, eliminate any sort of mirror imaging face to face. I study the rate and the pitch. These are things that can be done in any language. I do not study semantics. The word choice. I'm studying the tone of your voice which is mine is consistent. I could care less what your tone is. That could be a flag or a mask, but you study someone's rate of speech and how loud they speak their pitch and every 30 seconds to two minutes. Think about the X. Y. Chart that you had in pre-algebra, you can see how fast or how loud they're going.
You consistently market every 30 seconds to two minutes. I would back it up with an answering speed because that is something that you cannot control. It's more subconscious, you can manipulate your tone rate and pitch. But the professional interrogators and police officers’ usual throw the question in the fourth or fifth time to really judge the answering speed. So, if you can do that xy chart with a horizontal line behind it and kind of gauge from 0 to 10 where you're going, you will see areas of spikes or dips and in my opinion that's the time to ask a tie down or pin down question or clarification question.
And these are certain times in which you're able to assist the conversation of moving forward for better clarification and it's not really giving away your power on that. You're really doing more of the Wuwei the less struggle the rudder of the ship. And so, this phonetic micro expression reading can be done just mind you this in your 1st 30 seconds. I don't know you and one is the loneliest number in your second minute. We could have a match off one and a one fast and high, low and slow by five at least.
You might have an odd man out in regard to your quadrants because after you've gone all four quadrants you have to repeat a quadrant, but most of the time people are in quadrant, on the top and the fast and so by your 10th 30 seconds to two minutes. Think about it like this, it's about 4. 5 to 5 minutes on something like that. And by your 11th you should know how somebody is speaking that's 5. 5 minutes in on a 10-minute conversation. And by then you will know how to close the deal.
And so, once you see it you can't unsee it. After three weeks it becomes habit and once you start paying attention to it it becomes very lucid and clearer. You are not lying and I'm not manipulating but these people are obviously giving away certain tell signs on how they speak on first time or even long term conversations and if you do catch somebody being facetious or not as clear, maybe ask them to repeat it using other senses or using another example to see if they're consistent. And so, I think it's an excellent way not to be offensive because passive aggressively you could once again use a me-too technique with somebody.
Let's just say you can't hear them. It's a bad connection on a cellphone or a dog is barking in the background. I try to fall on that small sword instead of placing blame on them, it's for my clarification Steve, did you say 123 or ABC because the worst thing you could ever do Is have somebody so upset and go down rabbit holes because now you need to restart your phonetic micro expression, reading the Tarot Card Reader said you could read two different reads in 10 minutes depending if it's sunny or raining, same person, same hour, but it could be a different read.
So, the greatest thing you could do is to ride that weight and keep it at that apex if you can. It's like when people said lucid dreaming, you really don't want to readjust your body to be able to keep that consistent breathing and body posture. With someone that you're speaking with, you try to keep them as consistent as possible. There's a little wiggle room there but don't go extreme and if you can handle something like that, fall on these swords, get clarification.
I think your audience would have some extremely effective conversations with people on the first time. This is a remarkably interesting area because we do have an awful lot of folks that either work in contact centers or are managing contact centers or even outsource to contact centers. And the training of agents tends to be remarkably similar in most organizations but they're not thinking about how they can better control they’re usually using the approach where gee I'm sorry you're having that problem. So, they're falling on the sword most of the time.
But if you think about the calls, right? If you think about the types of calls that come in, I mean they're not picking up the phone because they're just calling to say thank you or their colleagues to say gee what an excellent product this is. They're usually picking up the phone or they're making a contact with them because there's an issue, there's some type of an issue either they don't understand, they don't know how to fill out, they don't know how to do something or there's a more negative issue.
So, if you think about the incoming approach that happens, a lot of it tends to be negative. And unfortunately, the contact center agents these days are feeling increasingly of society's negativity coming out of the pandemic. You know, because people who are very understanding more, more understanding during the pandemic, but they’re taking it out on front line people. So, I don't know how you guys have seen things. But from the folks that I've spoken to in the last few months, it seems like most of the calls are key issues and they have to diffuse right away.
So can they use the phonetic micro expression method that you talk about to kind of even the playing field and get them to calm down so that they can explain what their issue is better rather than they're ready to blow up at any moment type of thing. Sure. And I'm glad that you brought that up, that's a subject that I can easily address and apply the phonetic micro expression read because mind you my friend you could start the call yelling and cursing and at the end thanking them.
So naturally your phonetic micro expression reading might be adjusted with raid and Fitch. But I would never say that I'm sorry unless you specifically spilled the drink or broke the window because then you might get offended because this individual speaking with you is so nice, they didn't do it but they're apologizing for someone else's broken window. So, my suggestion from my agents immediately is to thank you Steve for sharing that with me. I understand your position didn't mean that I agree with it, but I understand your position and allow me a moment to make it work and fix it for you.
And so now the audience, your client coming in, guns a blazing isn't really putting all that anger at the individual because that individual did not make that problem. They're taking the shrapnel; you say the incoming. That's a wonderful way to use it incoming Obama grenade. But I like to defuse. There's a technique that I use called the buffer boomerang technique. And so, if somebody comes at me with a negative tone, I will like sponge and buffer that negative tone. I will name drop you and say Steve.
That's an excellent question, repeat back your question what it was to show active listening. So, there's a connected key lock there and then boomerang it back as a plus three. So, I could potentially my friend readjust the tone and the pace of the call to then put it back into that phonetic micro expression reading that you need to really nail it. But I believe that people are frustrated and mind you this there's a lot more omnichannel non voiced support. So, prior to that phone call they might have filled out a couple forms, send a couple of emails that only elevates the stress.
So, when they're calling, they're almost letting off steam. And if you allow them to speak, you'd be surprised how it goes from attend to it to both in pitching the rate they cry it out and then everyone calms down. You've taken copious notes. Now, Steve, you mentioned A B. C. And D. What about the Richard? Thank you, Steve. And e there's nothing wrong with raking and reviewing and meeting minutes. It's I can't just solve it with you with a magic potion. These things, someone is coming to you emotional, they don't know you you might need to repeat your name multiple times in third person because now they're embarrassed.
Three men it's in to ask your name Steve. So, you could say okay at the end of this call, Richard, you're going to say Steve. You really helped me out in this section you know, oh thank you Steve. Great. I got them I anchored. And so, these are certain soft skills to just be polite, show your manners, Take that certain control of a conversation, more of a shepherd with its sheep. They zigzag but they still go back in the barn. So, I don't need so many jagged edges.
There are no straight lines in nature and and I love empathy with somebody because when I use your name, I will usually use it in a transitional sentence or confirmation. And then during the conversation I will use personal pronouns as you know the yours and ours just to make sure that I'm keeping your conversation going in your attention and then landing in the bomb when I dropped the name drop and you should take these calls every 30 seconds to two minutes because as you say, they could change. But this gives you an excellent chance, my friend, if you really want to look at it logically that if somebody is calling in, you have a chance to retain the client, you have the chance to up sell them.
If that's what you're doing, you could get a referral out of it. But look at it like this, let's say we drop the ball. Worst case scenario, this individual will take the time to do an exit interview and tell us areas in which we could have improved or what our competition had done to earn their business and as long as you're willing to keep an open mind and I don't like the word constructive criticism. I mean you fumbled the ball; you should have known what you were doing.
Then just call the balls and the strikes and let you know that you made this error and learn from it and don't do it again. And these are the sort of things call by call person by person instead of doing 100 calls a day Steve. Why don't you have your agents take 95? They're taking extra couple three minutes on the phone to let Mr. jones relax a little bit. That is the secret to the successor old school style. This is interesting because as you're explaining some of these tips and techniques, it occurs that it doesn't just apply in the contact center world.
I mean this could be if you're a brick-and-mortar store, it could be your pizza place. There could be people calling because hey, you got the wrong toppings on my pizza. The delivery was wrong or there could be all kinds of things, but it applies to all areas of business and people running small businesses could learn from these same techniques. Don't you agree? This could save a thanksgiving dinner. A marriage. These are just diplomatic soft skills of attentive listening and prioritizing, but I couldn't agree with you more and I never even shared with you.
My favorite technique. It's the positive escalation when I call a place and people always give the gatekeeper a bad rap. But these are the individuals that the CEO and the owners love the most and they're the first impression and the strongest warrior of the tribe. They're the first one there, representing them in the best light. And so, for me, I'd like to understand their protocol. I like to properly introduce myself and say the name of their company and ask how their company is doing sometimes better than they do just to at least give them a taste of how I speak instead of just immediately asking to speak to you Steve.
And then if this individual decides to transfer me the first thing, I'm going to let them know prior to the transfers that they did an excellent job. And I will be mentioning that verbally to the owner of the company and at the conclusion of the call with the owner of the company, I will also mention that in writing. So, if I happen to call your company back, the Richard Circle's complete because this individual remembers me, and I've heard dozens and dozens of times. I thank you and saying I've been here for a decade and you're the first person that wrote about me to Mr. jones.
And these are individuals that will tell you anniversaries and promotions or no Steve’s direct extensions. 1 25 calms on Thursdays at two. Thank you, Catherine. I appreciate it and I love them to death. Those are the greatest insiders. It's a plethora of information and the moment that you start bullying your way in there or pretending they're waiting for your call or your insistent. That's why they're there to hang up on you. But there's a certain way to be not clever, but you have 30 seconds to make a first impression.
Half of that is your speech her speech and give a couple of seconds of silence. So, you really got about 12 seconds to speak. That's not a lot. My suggestion is to say things that they're most familiar with which is the name of their company and their own name and then you got to do your own name as well because you can't be anonymous. The whole call that's shady. You can use a little bit of that in the beginning by just doing a name spike in a proper introduction and if you get the past to pitch, you have the momentum and then you do once again that sort of escalation.
It It seems to work for me because it separates you from hundreds if not thousands of people that are prospecting that business interesting back to the contact center for a second. You talked about have your agents take 95 calls instead of 100 but most of the contact centers that I've dealt with over the past 20 plus years. They're driven by their average handle time. They're driven by the numbers to some degree. They're even told when they're going to the bathroom. How do you resolve that to a contact center manager that is just driving everything by the numbers.
So, you're an intake coordinator for a law firm for lawsuits against firings or disabilities and somebody calls in and they happen to become emotional for a minute. What are you going to do Steve look at the clock and say Mrs. jones. Please hurry up. I only have two more minutes to talk to you. You know what would happen? It wouldn't be for the client or for me, the agent might resign on something like that. So as much as we want to stick to certain metrics, you're talking about an artist of speech.
Somebody that is in the moment that's in the now that wants to assist this individual the best way that they can and by limiting their ability to build that sort of rapport or to allow someone to get it out. Which could be the key to closing the deal or to Upsell for something or to get that referral. I don't do things like that. Now we're not doing extreme where someone's doing 50 calls a day instead of 100. But you can see there's an average but that's what it's called an average and if you say you just want to look at conversion ratios.
Look at that too. But everyone once again is an artist and they have their own special sauce and some people are graded intros, other bodies, other conclusions. But my goodness gracious is somebody is in the moment and they're connecting with someone and they're standing up instead of sitting down and you could tell they have the glaze where they're not staring at anyone. They're just thinking of the client, and everyone can see them doing this. You don't think that that energy spreads on the floor. You don't think that that's important as well.
That sort of synergy. So, these rigid centers that judge you on your bathroom breaks and your handling time you're going to break the agent. I mean you can do that and grind it out, but you might have an attrition rate. But if I give somebody the ability to expand on a call and to be themselves my friends. So, they're not just plastic and going through the motions then I can create an ace, I can create a leader. I can create someone that will come to me at the conclusion of the call and say you know, Mrs. jones started crying.
I go she alright, She goes, yeah, it took a couple more minutes but I connected her through to the counselor and I gave additional notes because we had to speak about her husband just passing away and the fact that she has to move and other things that would have never been qualifying the call because you're supposed to be asking her just certain questions but know this individual added additional things and then they say, thank you for listening. You're the different company than the ones before that. Just put me through the assembly line and you know that it's the mom and pop.
It's the bed and breakfast. You'd rather go to the small hardware store sometimes because you know the man, I'll drive an extra couple of miles from my favorite restaurant Steve. That's the sort of the science that you're talking about. It's amazingly simple. It's how you feel and how you were treated. What about the price? What about the price? Sometimes it's worth the money. It's not always about saving a dollar. It's about supporting your business or if I'm having a day with some blues, you come over to me and just let me know you're happy that I'm there and you sit with me for a second.
So, as we get older, my friend, those are the sort of relationships that we see at businesses and you, and I understand that the grind and we also understand when your favorite client walks through the door. So, I like to pay that forward the best that I can. Absolutely. So, I went down that path and I think your answer and your philosophy is brilliant. Unfortunately. I mean it's the way I believe too that the contact center folks in an organization should be revered because they are your front line.
They hold things together. They are the impetus for the referral the up sell the further sell the expansion all those things. Yet still in today's world, C E O s don't always think that way. They look at a contact center as a cost center rather than the proper way of looking at it as it's an expansion center. It's a focus group. It's the lifeblood of the company because those folks have the most contact with our customers post sale, they become the hub of the post-sale journey and unfortunately maybe it'll take another generation before enough sea level folks understand that.
So that brings me more to the conversation of culture. How do we develop a culture in our contact centers especially and I know this can spill out into the rest of the business, but how can we develop a culture that rewards and reveres the contact center agents as being the customer success vehicle, the people that help our customers become more successful using our products and our services. You must look at it Two ways. If you yourself are not centered in balance, it would be exceedingly difficult to expand and to think of others.
I can't hit the ball and drag johnny as much as my agents here have become bilingual, which shows structure and dedication over years outside the classroom. I expect them to do the same thing if they're thinking about being a telemarketer as a profession besides the eight hours that they put in here, they should be doing dedicated practice outside of the center, reading in English watching certain movies or speeches so they can take certain parts of rhetoric that inspired them. That they saw transitional sentences or effective. You could do case studies in history and find out certain speeches that moved people.
And then secondly, I mentioned the word synergy. These individuals were a very social environment. If you and I are working out at the gym Steve, we're going to be pumping each other up to put up three or four more on the bar and put more plates up. So, I expect the audience, the agents to feed off their energy and to share ideas and to pick someone up when they're feeling down. As I mentioned, I created a Gamification culture. So, I have a place where people can let off steam, recharge batteries hang out with me and meet people from other departments.
So that assists me in one way. But also, since once again English is their second language. The fact that they are getting a return on investment. I see that these agents are much more focused for intense periods of time because of the translation. So, it's less area for distraction. But here's the best part my man regarding my culture when I first came down here 27 years old, I didn't start sea level of my friends call center. I taught English decided to stay and then worked at the center and so I was with the proletariat for four years, I went through so many departments.
I saw the good and the bad and what it did for me was it enabled me to see areas to enhance it for the agent and for the client to give them their dignity, so they don't feel like robots are expendable. And when I had the opportunity to start this business, they couldn't fool me because I was on the phone, I've done this before and I hate to say it, I'm not bragging but I am the sin save my dojo in this industry where people burn out and they look down upon it, I thrived really excelled.
But I saw the art in it. Look at it like this, you're very selective of the campaigns that come in here, we're in a strict catholic country. They must go home and tell their parents what they do. If I brought in something gray area or shady, no one would take it. So I'd have no friends of my chuck e cheese birthday party and so you have to do an account to not only where the client feels okay offering it, but the Asian would feel comfortable making the calls because if it's a forced fit, if it's out of place and out of character, they're not going to last long, they're not going to sound natural and we're not giving anything real specific here.
But as I say, I must ensure that what I'm bringing into this call center something where I'm able to fulfill the needs. Now I can add scripts and suggestions, but initially it must be something that just does not compromise any sort of ethics interesting. Well, let's cover a little bit more because I'm fascinated by not only the culture, but the organization that you've built to help organizations that want to outsource their contact center. So, we could talk a little bit about your training, you're coaching your mentoring methods and then what does the knowledge base look like for your agents to always do a better job?
Because quite frankly, I mean you're going to do as good or better a job than the company you're representing because you're going to keep the account and you're going to keep them happy and keep them over the course of a lifetime. So how do you train differently? How do you coach and mentor folks and keep them so that you don't have the attrition level that a lot of places have today. That's a wonderful question real fast in regards to attrition, I have more of a natural attrition than a forced attrition because companies such as amazon hp intel and oracle and Sykes are here, so I'll lose somebody for a scheduling conflict for the university of boyfriend or girlfriend works there closer to their home, very rarely, if not never someone will say that I insulted them, yelled at them, gave them the walk of shame.
It's just maybe an ex-employee with some sour grapes. I treat everybody with dignity, and I look for ways to delegate and promote them, but initially it's really the psychology prior to any sort of skill set. So, fear is a morbid anticipation of things that haven't happened yet. The fact that they learned a second language is 10 times harder than any campaign. I'll put them on. I also believe in the right bus, right seat philosophy. And so, when they come into the call center besides starting their day playing pinball to make friends and relax a little bit.
We really do focus on quality assurance so we can grade their calls for certain metrics. But I try to do certain breakthroughs like when they're filling out their resumes with me and putting in all their credentials, I'll ask them to turn the page over Steve and give me a couple of paragraphs of a coming of age moment, let me know when you beat up a bully or save the kitten from a tree. And so, I could use this when they're having a rainy Wednesday to remind them of when they were a champion.
These are things they always have in them. It's just a matter of getting it out and keeping it consistent and so let's just say in the first day of class, it's especially important not just to lecture them when they just nodded you and walk out the door. You need to have checkpoints; you need to have interaction. You can go over a certain segment and then just maybe have somebody stand up in front of class and read the next paragraph. Why? Because you're triple gunning. They're reading out loud their public speaking, they're doing it in front of the boss.
Imagine those sorts of butterflies you would have, but if you could triple or quadruple your training daily where then you go upstairs, you record yourself reading the script, where you're practicing it. You're not just reading it, you're speaking into a recording device, then you're listening to it and then you're doing a self-analysis for self-adjustments over the things we spoke about. You'll know when you're pausing is off or when you're too loud or too best. Are you stuttered or mispronounced a word and I'm allowing you Steve to write it out phonetically, at least learn how to spell it.
But the vowels are sometimes tricky for Latinos, so it's okay to be able to switch things around so it's pronounced a certain way, and these are the sort of adjustments, minor adjustments that we make for somebody to feel more comfortable initially. So, they don't pick up unhealthy habits and kind of like bedside manner. I can't stress enough; the name drops and the act of listening and the confirmations because people feel much more comfortable when they're being listened to, and you are taking your meeting minutes and if we need to repeat something in the military alphabet.
A it shows that you're extremely involved and engaged in the conversation. A lot of the times people served in the military, so they think that's cool and you're not just making up words and going along. These people know that you are actively trying to spell their name, their email address correctly. And so, I've seen the tens of thousands of phone calls. That that's the most effective way of not to offend somebody when you can't hear them well or they have an exotic name or if it's something where you just say, yeah, okay, but the next thing, you know, your email bounces back.
It would have been better off to confirm if it's L for lima, you know, and just to make sure that you got it. And as I say, these are the sort of things like in school, you come to class, you do your homework and you do your quizzes, you can still not do so well on the final exam, but you're going to pass the class, you will be preparing yourself and marinating and softening up the call in the relationship in order to convert it. And sometimes my friends, it happens a second or third time don't expect a cold call close.
I tell my clients to put their checkbook away. A lot of the times, I just want to answer their questions and show credentials and reintroduce them to other people on the floor that they can meet and make a better decision. So don't feel rushed. People will see that, and they will be apprehensive to move forward with you. So let it happen at a natural pace. So, you said something about you QC. All the calls and I think I remember you were talking about your Hall of Fame, you know, the best and the worst calls.
I mean is that used as a training method for everyone to understand both the good and the bad types of calls. Absolutely. Remember you were mentioning earlier about people calling in the first round of calls coming where people are upset if they can ride that wave and they see the bark is, there's no bite. It's just barking and that we calmed mars jones down. We listened to Mrs. jones, we separated piles, we were able to move forward. The call didn't take that long because we didn't have to repeat things because we were confirming things.
We eliminated rabbit holes. We did the mirror imaging. We did the phonetics; we did the drops. It's beautiful. Now you have this toolbox. It's not a to Z. There are steps that can be skipped or moved back to how about we look at it like this? I loved romantic tragedy. So, I consider that a hang up call is a romantic death. Where am I going with this? Let's just say you're just hardcore carpet bombing, making outbound calls and no matter what you say, you're calling a place that she says, don't call again or not interested or we're good.
Thanks, and hang up. I always look at it like this. If you can do a company named spike and do a name, drop of the individual before they hang up on you. I think that's a beautiful death. I think at least poor lome knows you got something out of that call. But then they wouldn't be surprised that you could anchor yourself by just getting them out of that trance by saying their name in that 1st 30 seconds. I've had Times where we bought another minute, bought another three minutes and just by default, nothing on our own.
We couldn't move forward. I'll give you an example. People can call me, and we could be on the phone and 99% were ready to sign the contract. But then they ask if we do Chinese, I don't have Chinese agents, I don't do graveyard shift and I can't match offshore prices India and the Philippines. So just by that alone, I'm not able to move forward, but 99% fit. So how do I feel about that? A little disappointed. But then again, I was able to go 15 rounds lost on the decision, but I was still able to make my points listen to their points build rapport, have some labs introduce, fantasize good call.
So, another couple of questions, what type of companies or what type of industries do you guys mostly handle calls for inbound or apa? Well, I'll let you know five. We don't do, we don't do sports books, casino stocks, pharmacies or sweepstakes. I have nothing against it. Just don't want to do it. But I'm looking for small to medium sized companies in the United States, Canada Central America and Europe that would need individuals to make outbound lead generation, appointment setting or inbound customer support. And it's amazingly simple.
Our agents are college educated; they're dedicated. I don't have a blended or mixed center. They only work for your campaign, and they have some amazing skill sets here. Costa Rica really packs a punch regarding business process outsourcing. I have mentioned some of the big boys, but there are tons of call centers here and since we're the only democratic society in central America, they don't have a standing army. So, there's a 95% literacy rate Steve so as much as people might see telemarketing call centers as transitional sort of jobs or something in the United States, as you say, has a certain rap here.
It pays more than most vocation. So, I'm having some extremely educated bilingual people with degrees walking in this door and working with me. So, it's amazing the sort of people that you meet here. Very eclectic, all diverse types. That's great. So, if a company called and says, okay, we want to get started, what is that initial onboarding looks like time wise especially and system wise and how quickly can you be up and running to take their calls? Great. Well let's just say I accept the vertical and I'm comfortable with that.
There's a pre-launch checklist that my floor manager and chief technical officer sent to that company. It's exceedingly difficult for me to start moving forward without stations being set up connections, made scripts for bottles, reporting and contact because once the ads go out and people come in, it's really a seller's market. I got to be able to explain it to their candidates a, the campaign that they're doing the incentives that they have and the metrics that they're expecting. It just can't be fantasy time. It needs to be something that's concrete.
And so, once we bring the people in, it really all depends on the training time. I've had people go as low as a half a day just to teacher CRM and do a little bit of role play for fun and others do longer training sessions, even up to a month. That concerns me because we do follow all Costa Rican labor laws and there are certain call centers that are known for like for an example, sykes has the MetLife account and supposedly people will be there for an entire month training and then on their first day of coming back to work, they just don't show up.
And by Costa Rican labor law, they need to get paid for that month they go on a certain list as being a jumper and it's not fair, but that's the name of the game. So, the longer the training, the more I'm concerned because people sometimes can take advantage of that and just use that as a placeholder until they can find another job. So, if we have certain awfully specific checkpoints to ensure that this agent really has done their due diligence, really engage really up to speed.
That's a good risk compared to just doing five days’ worth of classroom, talking about merchant process outsourcing and stuff like that. It needs to be awfully specific, and I have to ensure that this client that I'm speaking with does have a track record. If it's a brand-new pilot project, then we need to invest in the process and there shouldn't be any surprises and I must let them know what to expect when building a campaign, there may be attrition. We may need to readjust the script, call certain area codes, or do certain things.
But I guess the most important thing about it is being forthright, when it comes to onboarding people, I can easily have somebody in five business days, depending if you need 10 people give me up to 10 business days, you know, and maybe we can hire people piecemeal, we can catch them when certain campaigns and other centers and as I mentioned, it's very competitive out there. The more that you put out the start date, the more that you're going to lose people because they need a job between those times and now since Covid came, it really adjusted to the work from home.
So there is an advantage of the brick and mortar because of internet redundancy, my generator and on site I. T. Support but Steve, I was exceptionally fortunate during Covid to be able to adjust my business model virtually because if I owned a brick and mortar only like a bike shop or a pizza parlor, I'm in big trouble as much as I lost a lot of the essence of the center and the camaraderie? I was able to survive. But you know, the labor pools changed. I must ensure if there is training, they should be on site to know the company culture and at least meet us before going home.
It's one of those things my friend where I really did see a huge shift that when I first started this back in 2000, that's great. Well, in the last few minutes that we've got, you know, I'd ask you whether we could give our listeners an exercise. We talked about the two-paragraph coming of age. Can you explain an exercise that folks can do as homework after they listen to this episode. And that might be interesting for them to learn more about the content that we gave them here today and then when we come back maybe you can give folks a way of getting in touch with you guys if that's something that they're looking for.
Thanks Steve, I appreciate it. Let people do the Triple watch. They should watch something without sound, they should watch something without sight. And if you want to study the visual body language, that's great. Just watch something without sound. You can assume what they're doing and then if you want to study the phonetics, to choose a channel that you don't understand the language. Like for me it would have to be Chinese or German or something like that. Italian French and Portuguese are too like Spanish for me.
But if I watch the Chinese channel, it's extremely easy for me to do that phonetic micro expression reading because I don't understand any semantic. So even I'm taking out the tone, I'm just studying their rate in their pit. Do not get study it that way while you're on the phone, once again these are things that you can do. You just draw your xy chart the horizontal line and every 30 seconds to two minutes point to how Mr. Jones's speaking just for practice, but it is about practice. It's about dedicated practice.
Record yourself, listen to yourself. I don't like how I sound. That's what everybody says. But guess what you that's what you got. So, you need to adjust it and as you and I have a mirror and our beards look great because we do look great. You could do the same thing with your voice as well. Record it, master it adjusted. And if you do that, you'll see that you'll get more positive reinforcement from people. There will be more I guess inclined to ask you for advice because you were sympathetic about it and the way you spoke about it and finally if you are in a certain situation where there's emotion and its tense, you should choose to speak last.
And if it's not something where you need to immediately give an answer then you should sleep on it so you can decompress and come back the next day a little more levelheaded and prioritize and that's an excellent way to grow and to crack some codes and to get to various levels. You don't always need to prove your point at that moment. There are other ways to do it. So, you don't overreact overextend and say something you regret. So, it's not like you're being weak. No, you're being considerate of it and you're being tactful about it.
If you're in the moment and its face to face with somebody if you must, even though it looks funny, you should close your eyes when speaking. So, there's less distraction and you're not energy being sucked from you. They might say why you close your eyes. I'm allowed. There's no rules to this. It's not tag you're asking me something emotional, so allow me my focus and my balance and if somebody is being aggressive with you, I think you should look in between their eyes, it looks like you're looking in their eyes.
So it's not like you're looking away or allowing them to suck the energy out of you, like Medusa, but it is a certain technique sir where instead of losing your direction and your energy and your breathing, you can regroup yourself and these are the sort of conflict management skills that have assisted me and having more productive conversations when they could have really gotten out of hand. That's great. I mean this has been filled, filled with great techniques, tips and insight as well. Thank you for being so generous with your expertise.
This has really been a wonderful episode, Richard. How can people get in touch with you if they're thinking about outsourcing if they're thinking about needing a contact center because I think by the end of this, they understand what you bring to the table. So how can they get in touch with you? I really appreciate having me on the show today with you, your audience and allowing me to share this information. The first thing they should do, my friend is by a first-class plane ticket. Come down here to Costa Rica so you can enjoy some eco-tourism, go to some beaches and waterfalls but your audience can give me a call at triple 82716750.
Or send me an email. CEO Costa Rica’s call center dot com. And finally have an exceptionally large Facebook fan page about 98,000 local Costa Rican Ticos. And they can't wait to meet you, Steve. You're going to have tens of thousands of new fans in central America. I can't wait. Well, Richard, thanks again for joining us today. I really love the thing that you said earlier and I'm going to add something to it. So, each agent is a voice artist, and this is a message to all the C E. O. S out there that have contact centers and folks that have agents working for them that each agent is a voice artist and I think you should let them create a great interaction.
So let them create, let them build those great interactions. So that's it for our episode of the Science of C. X. I'm Steve Pappas, your host. We've had Richard blank on today from Costa Rica call center and I want to thank you all for joining us. If you like the content that we bring to you, please feel free to drop us a review wherever you get your podcasts and until we meet again, please stay safe. Stay healthy and do take care everyone. Bye bye. You've been listening to the science of C. X. My name is Steve Pappas.
I really hope you've enjoyed this episode and if you have the highest compliment that you can give us is to subscribe rate and review the science of C. X. Thanks. And we'll see you in the next episode. Finding one place to see all customer experience related tools of technology has been difficult until now. We just built it. Get ready for a science of C. X. Original customer experience technology has been helping to drive businesses by giving them insights into better methods to engage and delight their customers for some time now.
But if you're looking for C. X. Tech you must search everywhere to understand the whole landscape. C. X stash is your simple why stop directory of all the Great Sea X related technology you need. It breaks down all C. X by collections like analytics, crm, journey mapping, voice of the customer, you ex customer support and more. It's free to create an account and use no advertising. Cluttering up your experience just one place to find all the great C. X. Tech. Sign up today at www.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SacrificetoSuccess #Scienceofcx
Science of CX, The Forgotten Art Project, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
医蛾苦シリーズ第一弾のテーマは「マスク」
ここから全ての医系詐欺と人類の絶望は始まった。。。
今回ゲストには『マスク社会に終止符を!!』の著者である藤川賢治氏(医療統計情報通信研究所)を迎えてお届けします。
もし楽しんでいただけたらチャンネル登録、***ボタンもよろしくお願いします。
この企画は天人りさが思いつきで勝手に始めた自主制作活動です。
今回は「子供のマスク差別問題」にフォーカスして映画のようなストーリー調のMVに挑戦してみました。
自分は知識があるからマスクをしないけれども、それを他人に伝える勇気はなかなかなかったという苦い経験をしたことはありませんか?
その殻を破って行動することから世界は変わっていくのだと思います。
私も社会の中で子供達の苦しみを横目で見て知りながら、その中に自ら飛び込んで行って何かをしてあげることはなかなかできませんでした。
この作中の男子大学生にはそんな自分を投影させています。
そして正しい科学を通じて人が本当の意味で分かり合えるという世界を描きました。
どうかそんな私の「願い」が少しでも伝わって感じでいただけたら幸いです。
○キャスト
男子大学生:和桜寛一
女学生:まお、羅子、結愛、伊藤美乃
店員:ヨシロー(各国ワインと蒸留酒酒場 ワイン焼酎208店長)
エキストラ:素敵なボランティアの皆さん
○スペシャルゲスト
教授:藤川賢治(医療統計情報通信研究所)
○曲
『願い−マスク社会に終止符を−』
歌:天人りさ
作詞:天人りさ、作曲:caesar、編曲・ミキシング:Ikumi Magata
○歌詞英訳
You3
○資料監修
自粛マスク蛋白マン
○撮影・編集
ダイシ
○スペシャルサンクス
井上かなえ(cafe CABIN)、リバたん、KING
○企画・制作・監督・脚本
天人りさ
▼Twitter
/ kamyu0505
▼Instagram
/ risa_kamyu
▼TikTok
/ risakamyu
○ 藤川 賢治 著『マスク社会に終止符を!! 〜コロナとワクチン、統計情報のトリックを曝く〜』花伝社
https://t.co/XNOt94kkYC
○編曲者Ikumiさんの音楽教室&リリース情報
Akashic DTM教室
https://akashic-music-school.com/
Hair (Official Music Video)
• Ikumi Magata - Hair (Official Music V...
3/22 Hair正式リリース
https://laylo.com/raxlabel/YeHrz
○撮影に協力していただいた飲食店
各国ワインと蒸留酒酒場 ワイン焼酎208
https://s.tabelog.com/tokyo/A1310/A13...
天人りさ行きつけの店(笑)
○歌詞
『願い-マスク社会に終止符を-』天人りさ
”Wish -Let's End the Mask Era-" Risa Kamyu
♢-------------------
その目には ねぇ 何が映ってる?
What do you see in your eyes?
思い出して あの日の約束を
Remember the promise we made on that day.
笑顔あふれ 僕達の心臓は 鳴り響いてる
We are full of smiles. Our hearts are beating so strong.
声よ届け
Our voices are ready to be heard.
------------------
ある日変わった教室
One day our classroom changed.
静けさが 君の顔も隠すよ
The silence hides your sweet face.
黒板には書いてない
My feelings are not written
僕の気持ちは
on the blackboard.
☆------------------
ねぇ 僕達は幸せかな?
Hey, are we happy?
息が苦しくても負けないよ
We can't breathe and it's so painful. But we will not lose.
仮面脱ぎ捨て 心で生きて
Take off our masks and let's live with our hearts.
手を伸ばせば叶うから
Reach out our hands. Then our wishes will come true.
-----------------
♢繰り返し
♢Repeat
-----------------
歌が止まった放課後
Afterschool, no songs can be heard.
ルールには逆らえない僕達
We're so cowards that we can't go against the rules.
「先生、これが人生?」
"Teacher, what's the point of life like this?"
「青春と呼ぶの?」
"Where is our youth?"
-----------------
ねぇ あの日のこと覚えてる?
Hey, do you remember that day?
君の笑顔を忘れたくない
I don't wanna forget your smile.
ありのままで そのままでいて
I miss you just the way you are, just the way you used to be.
僕らなら取り戻せる
We can get our smiles back.
-----------------
ねぇ 僕達は幸せかな?
Hey, are we happy?
☆繰り返し
☆Repeat
LaLaLa…
最後にこの作品に関わっていただいた全ての皆様に感謝します。
一人では最後まで完成させることはできませんでした。
MV出演者は実際にマスク差別を体験した子供達です。
エキストラの皆さんもそうです。
そして最後の合唱パートはこの企画に賛同いただいた方から集めた子供達の実際の肉声が入っています。
またこの作品は未接種者だけではなく接種者の方、過去にマスク差別に加担してしまった方も携わっており、制作陣も作品を通じてまさに人が正しい科学で分かり合えるを姿をお互いに噛み締めることができています。
若者の勇気ある活躍の場として、また人々の強い意志を反映させる作品として、この映像が少しでも社会に貢献できればと願っております。
ABOUT COVID 19 ASSASSINATION ATTEMPT VIA MK ULTRA WHICH TOOK PLACE IN 2023(ALMOST 2024)
COVID19 was one of the viruses US Government played with during MK Ultra butcheries and realised has a long term deadly effect on my heart if getting upset.
FOR BRITISH WHO USED SLOVENIAN POLICE TO GET ME KILLED IN AREA OF CONCORDSVILLE/WILMINGTON, SAME SYSTEM WAS USED AS IT APPLIED WHEN SLOVENIAN POLICE MADE ME VISIT CITY UNDERGROUND CANALIZATION LOCATION IN INDIA AND IN BANGLADESH FOR WHICH BRITISH WHICH WANTED ME TO HATE THEM ORDERED SLOVENIAN POLICE TO SUGGEST ME HOW I AM ONE OF THE GOLD RAISINS PICKERS(GOLD DIGGER) WHO DIVE AT NIGHT INTO CANALIZATION TO COLLECT GOLD FOR ROYAL PRINCESSES AND WHAT BRITISH ROYALS JUST AS IN THE CASE OF WINDSOR, PN DEMANDED FROM ME TO ACKNOWLEDGE IS NOT THEM WHO DID AND CONTINUE TO DO TO ME
https://ausertimes.blogspot.com/2023/12/american-assassination-attempt-via-mk.html.
FOR THE TYPE OF MENTAL ILLNESS I DESCRIBED I SUFFER FROM, PSYCHIATRIST KAPŠ AND SLOVENIAN POLICE INSISTED WILL CONTINUE TO LOAD MORE AND MORE CRIME AGAINST ME TILL I DROP DEAD - HIS COMMITMENT WAS ACKNOWLEDGED BY AMERICAN SIDE AS RATIONAL/LOGICAL AND GOOD TO GO. THAT MUCH ABOUT JOE BIDEN, US CONGRESS TODAY IN ALMOST 2024 AFTER WHAT BECAME THE DEADLIEST HUMAN ORDEAL ON GLOBAL PLATFORM. THEY ARE NOT LOOKING FOR MENTALLY ILL PEOPLE AS ALEX JONES CLAIMED PUBLIC HIS ENTIRE LIFE, BUT DO EXACTLY AS WAS SEEN FROM MY OWN CASE. MURDERING PEOPLE IN MOST SADISTIC WAYS IMAGINABLE WAS AND IS A PART OF WESTERN CULTURE JUST AS WAS AND IS RUSSIAN/SERBIAN/ SLOVENIAN.
A Classic Pinball Machine and Jukebox collector. Lindy's Audio Cafe with Richard Blank.
A Podcast focused on positive and thought-provoking stories. There is a whole library of fun, creative and from-the-heart episodes. Be sure to listen and hear the stories of all the wonderful guests. Have a great week, and remember that smiles come in all languages and in all colors!
Welcome to Lindy's Audio Cafe, the podcast series based on simple reflections during extraordinary times. Life gets busy, and in the race for happiness we sometimes miss what is really important. Through personal anecdotes and real stories, my goal is to provide an outlet where you can stop, smell the roses, and allow my stories to bring you to a place of reflection and understanding. The world as we know it is changing fast, but we can still do our best to appreciate the little things and try to make life better for those around us.
Pinball machines have existed since the 1930's and for many people they are a still a hit. Over past decades pinball machines have graced the sets of movies, provided entertainment for teenagers and adults and brought people together in a social setting. In this episode Lindy is joined by Richard Blank, CEO of a call center in Costa Rica. Richard is an avid pinball enthusiast and collector of these vintage games. He even has a collection at the office for enjoyment by all. A fun topic, and it certainly brings back some great memories.
Lindy's Audio Cafe. Simple reflections during extraordinatory times, Lindy examines the kaleidoscope of life through an ordinary lens. From family anecdotes to workplace lessons, these through-provoking podcasts and videos will help put perspective on the finer things in life.
Linda Leverman
Lindy is an Audio Writer and Podcaster, located on beautiful Vancouver Island. A born and raised Yukon gal, Lindy has a strong appreciation for diverse cultures, nature and sustainable industry. Most important, Lindy is a proud mom and Grammy.
There is nothing boring about Lindy's work experiences. How many people do you know who have washed test tubes in an assay office, flight attended on a Douglas DC-3, used a telex machine, made moose calls to attract customers in a store, sold print and radio advertising, and dressed up as a bear at work? Lindy has, and she has some great stories to tell!
Combined together, her life and work experiences are the driving force behind Lindy's Audio Cafe.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #lindysaudiocafe
Lindy's Audio Cafe with Richard Blank.A Classic Pinball Machine and Jukebox collector.
https://youtu.be/EcBAVv1EQQk
Life, Passion & Business podcast. How to explore your calling in Costa Rica with Richard Blank.
Exploring the creativity of the human spirit with just five simple questions. Those questions give us a window to explore the journey and life story of people that look like they have it sorted.
Explore your calling, are you on a life path that feeds your soul?
Richard Blank is a native of Philadelphia born to a family with more than the average means and there was a plan. He was on a path to an Ivy League education to study medicine or law.
But even at that age, he knew it was important to be inspired in his chosen career. Neither of these was his calling. He convinced his parents to let him take a different path. He went to the University of Arizona, earning a bachelor’s degree in communication and Spanish.
For his junior year at the age of 21, he took a semester at a university in Madrid. It was about absorbing the language and the Spanish way of life. While he did enjoy the party scene. He also took the opportunity to travel on trains and stay in youth hostels. He explored the art and culture of Europe.
On returning to the US he took an internship with a Spanish TV station. And for a while and another job working with an importer of Corona Beer.
He used his bilingual ability and communication skills to create opportunities for himself and built a career in telemarketer training.
The Big Break
The life-changing break came when he was 27 years old. He relocated to Costa Rica to train employees for one of the larger call centres in San Jose.
In his mid-30s he started his own call centre. It began with one seat in a communal office, and it was slow and steady journey.
Today he owns a building and directly employs 150 people. Over the last 10-plus years, he has trained over 10,000 bilingual telemarketers. His hobby is collecting vintage pinball machines.
Explore your calling
What is so interesting about this interview, is that Richard has nothing to sell. He reached out to me because he was inspired by the work that we do. And the stories that we share at life passion and business. It is about the our calling and why we are here.
Our conversation is not about telemarketing. It is about Richard’s life and the philosophy that has helped him move to a new country and build a successful business. It gives him the opportunity to give back to his adopted community.
He believes everyone has a calling. For him, it was to major in Spanish and explore the culture, and look where that got him. I hope this inspires you to explore your calling.
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #education #lifepassionbusiness
https://lifepassionandbusiness.com/richard-blank-explore-your-calling/
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Life, Passion & Business podcast. Special Episode: "Explore Your Calling" guest expert Richard Blank
https://youtu.be/me7Lwk1HsB4?si=328BkjOUnd_agTs_
“Super Trouper” was a hit single for Swedish pop group ABBA, and was the title track from their 1980 studio album Super Trouper, written by Benny Andersson and Björn Ulvaeus. The song, with lead vocals by Anni-Frid Lyngstad, was the last to be written and recorded for this album. “Super Trouper” is included on the Gold: Greatest Hits compilation, as well as in the Mamma Mia! musical.
The name “Super Trouper” referred to the spotlights used in stadium concerts.
Music video
In October 1980, the music video for “Super Trouper” used the largest number of artists that ABBA have ever used in a music video. The spotlight featured throughout the music video is, in fact, a CCT Silhouette follow spot, as opposed to a real Super Trouper. The city of Glasgow mentioned in the lyric was suggested by Howard Huntridge who worked with their then-UK publishers Bocu Music. The music video was directed by Lasse Hallström.
Reception
“Super Trouper” was a successful single for ABBA. It topped the charts in Belgium, West Germany, the UK (their ninth and final No. 1 in the UK Singles Chart),[1][2] Republic of Ireland and the Netherlands. It reached the Top 5 in Austria, France, Norway, Switzerland and Mexico, while peaking in the Top 10 in Finland and Spain. In the United States, where ABBA never quite managed to achieve the same sort of popularity experienced elsewhere, the single reached No. 45. However, combined with “Lay All Your Love on Me” and “On and On and On”, it topped the US Hot Dance Club Play chart.
“Super Trouper” was A-Teens' second single from their 1st album The ABBA Generation, a cover of ABBA’s song. When the single came out in the fall of 1999, it became a hit around the globe, just as its predecessor “Mamma Mia”, also an ABBA cover. “Super Trouper” debuted at No. 2 in Sweden and was later certified platinum .[5]
It also became their only Top 5 hit in Germany peaking at #4. The single also reached No. 21 in the United Kingdom, No. 18 in Switzerland, No. 15 in Norway, No. 11 in Austria and No. 12 in Netherlands.
Music video
The music video was directed by Sebastian Reed and was filmed in Sweden. The video shows a girl so obsessed with the band that she owns posters, magazines, mugs, clothing, and even a key chain. She also copies the band’s choreography that is shown on TV. Some of the articles that feature pictures of the band come to life in the video.
In the first few seconds of the video, before the actual song starts, Mamma Mia can be faintly heard in the background.
The video was a hit in most TV stations charting inside the Top 10 countdowns in late 1999 and early 2000.
American alto pop singer Debbie Sims covered this song from her 1998 album, “Songs of Andersson & Ulvaeus”, produced by disco producer Ed O'Loughlin (who produced for American girl-group disco/soul singer Carol Douglas) in an American disco style with a lot of rhythmic, percussive disco beats that sound like “Do You Love What You Feel” by R&B star Chaka Kahn and her band Rufus.
Personnel
Acoustic Guitar – Björn Ulvaeus
Bass – Mike Watson
Drums – Per Lindvall
Guitar – Janne Schaffer
Keyboards, Synthesizer – Benny Andersson
Percussion – Åke Sundqvist
Debbie Sims 1998 cover
Lead Vocals – Debbie Sims
Backing Vocals – Christine Burnett, Dennis Englewood, Helen Taylor, Joyce Berry, Laurie Maitland, Liz McKay, Lupe MacKenzie, Matthew Foster, Tricia Copperfield
Bass – Vince Fay
Drums & Congas – Daryl Burgee
Electric Piano – Joel Bryant, Greg Phillinganes
Grand Piano – Laurie Maitland
Guitars – Paul Jackson Jr.
Horns Arranged by Lou Del Gatto
Percussion – Alan Estes
Producer – Ed O'Loughlin
Strings Arranged & Conducted by Don Renaldo
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica’s Call Center from a one-seat to a 300-seat operation.
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction – language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.
Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to “act their wage.” Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu™ framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success. It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.
The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow
https://youtu.be/qw09sFl1DZU
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
ぎふ民間救急は、東日本大震災を機に、2011年7月スタートしました。今までたくさんの方にご利用頂き、心から感謝してもしきれません。微力ですが、私たちも、お客様の「しあわせ」に精一杯お力添えさせていただきます。 https://gftaxi.com https://gifufukushitaxi.blog.fc2.com/ GIFU PRIVATE EMERGENCY started in July 2011 after the Great East Japan Earthquake. Many people have used it until now, and I cannot thank you enough from the bottom of my heart. Although we are weak, we will do our best to help our customers' happiness. Japanese, patient, transfer, 日本的特别私人紧急转移, https://gftaxi.com https://gifufukushitaxi.blog.fc2.com/
ぎふ民間救急は、東日本大震災を機に、2011年7月スタートしました。今までたくさんの方にご利用頂き、心から感謝してもしきれません。微力ですが、私たちも、お客様の「しあわせ」に精一杯お力添えさせていただきます。
https://gftaxi.com
https://gifufukushitaxi.blog.fc2.com/
GIFU PRIVATE EMERGENCY started in July 2011 after the Great East Japan Earthquake. Many people have used it until now, and I cannot thank you enough from the bottom of my heart. Although we are weak, we will do our best to help our customers' happiness.
Japanese, patient, transfer, 日本的特别私人紧急转移,
https://gftaxi.com
https://gifufukushitaxi.blog.fc2.com/
March 1st, 2023 Used or at least scratched USB charger was delivered to me at Novo mesto postal office with ambulance vehicle intimidating infront and at postal office https://ausertimes.blogspot.com/2023/03/march-1st-2023-used-or-at-least.html
THIS AMBULANCE DRI VER WAS INVOLVED SINCE 2011 - HE STATED ME ITS HIS MOTHER OR RELATIVE WHO WORKS AT THE POSTAL OFFICE(the one I have spoken with at window counter - she supposedly is from Bršljin 100% extremely good friend with what I believe now is already EX head of NOVO MESTO POLICE investigative unit and city Mayor Gregor Macedoni - was single for a very very long time and was involved since 1995). I, HOWEVER, DO NOT APPRECIATE AMBULANCE CRIME AT POSTAL OFFICE AND HAVE TO REMIND YOU OF DAILY SIRENS YOU INTIMIDATED WITH 24/7, MOST CRIMINAL AND VIOLENT CONDUCT POSSIBLE IN 2013 DURING FORCED HOSPITALISATION WHICH INVOLVED AMBULANCE WORKERS AND FIREMEN WHICH PUSHED ME FOR NO REASON AND DROVE INTO PSYCHITRIC HOSPITAL LJUBLJANA POLJE AS IF INSANE, EVEN MORE CRIMINAL CONDUCT DURING MY RETURN TO SLOVENIA FROM USA WHEN ASSASINATION PLOT WAS CARRIED OUT BY SLOVENIAN STATE AT LOCATION KNOWN AS PEKEL(HELL) NEAR TREBNJE AND WHERE AMBULANCE VEHICLE AWAITED ME READY TO FINISH THE JOB AS WAS PROMISSED UNDER MK ULTRA CASE WOZLD BE AHEAD OF ASSASINATION PLOT. NOT OKAY. THIS DRIVER TOLD ME AMBULANCE VEHICLES ARE USED TO PICKUP EQUIPMENT FROM POSTAL OFFICE IF NO COURIER IS AVAILABLE.
BRITISH INSANITY KNOWN AS GENOCIDE VIA TIDINESS: When hijacked BY CIA IN 2000 to Moscow from Miami Beach, Florida - British used Vladimir Putin to stress me importance of tidiness/cleanliness to https://ausertimes.blogspot.com/2023/02/when-hijacked-by-cia-in-2000-to-moscow.html and related to http://ausertimes.blogspot.com/2023/02/my-mother-was-one-who-had-toilet-seats.html
MURDER BY ILLUMINATI DICTATED FROM ME TO TALK BRAG ABOUT HEALTHY UNHEALTHY FOOD - WITH GERMANS, BRITISH ROYALS, AND EUROPEAN UNION OFFICIALS PUSHING ME ON ONE HAND IN FACE HEALTHY FOOD CHOICES AS PER WHAT THEY WILL DO TO YOU BLAH BLAH GOOD FOR YOUR CANCER PROBLEM(with Germans sadistically commenting on how eggs will be half rotten and how I should even paint them if purchasing those in the stores so those wouldn't be exchanged) AND ON THE OTHER HOW I HAVE TO CLEAN ROOM BY ROOM FROM BLACK MOLD IN SEQUNCE AND AS FAST AS POSSIBLE TO SAVE MYSELF FROM BEING KILLED WITH DIRECTED ENERGY WEAPONS(VON DER LAYEN)....URSULA CLAIMED MY LIFE THAT WILL DEPEND ON SPEED OF CLEANED ROOMS TO HAVE ABILITY TO MOVE INTO LOVER AREA ON A SAFE LOCATION....
POINTS ADDING TOGETHER TO DEATH BASED ON DIET IS WHAT BRITISHROYALS DIRECTLY USED, BUT WHAT WAS REFERRED TO ME AS TIMING WAS AND IS BASED ON EXACTLY AS EXPALIEND IN VIDEO - DIRECTED ENERGY ATTACKS WITH WHICH THEY SYSTEMATICALLY DEPRIVE
YOU OF SLEEP TILL HEART EXPERINECS MOST SERIOUS PROBLEMS DUE TO ALSO CANCER ISSUES - THROMBOSIS CAN BE DAEDLY IF BLOOD CLOTS GET INTO HEART OR BRAIN.
TIMING YES, BUT VIA DIRECTED ENERGY ATTACKS. POINT ADDING UP YES, TILL HEART NO LONGER CAN PROCESS SUPER LONG TERM EXHAUSTION BODY NEEDS TO OVERCOME PHYSICAL PAIN.
How INXS can be used to close a deal on an Australian sales call. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Richard Blank: I got through.
Christina Canters: Can I? Okay. So can I summarize what I believe you did there? Yes, ma'am. So firstly, you said you asked how the company was going and you said the C method named with so much joy and excitement that I got excited just hearing you know, what my company was up to. So that was one thing. Yeah.
The second thing you used Aaron's name, you said, hi Aaron, how are you doing? You know, how are you doing? Which I believe builds that rapport. Cause people also love hearing their own names. Yes. You also mentioned a couple of interesting facts about yourself that I wouldn't have expected on an initial call.
Exactly. So you said you've got a pinball collection and that INXS is your favorite band. Why do you do that? And is that random and weird?
Richard Blank: No, because I'm extremely proud of INXS and everybody in the world should listen to them. Um, Because if not, I'm gonna sound like everybody else and you're gonna hang up one and it's gonna put a bad taste in your mouth.
And yes, you don't need my pinball machines, and I'm sure you love INXS, but what's that have to do with the C method? It's got a lot to do with the C method. Everything's got to do with everything.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/fpq8w6ojYgs
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/XnFQgNqQ3iA
https://youtu.be/iPP49p8dagI
https://youtu.be/rOWVfIfV-U8
https://youtu.be/z1jowztV8EA
https://youtu.be/GXeM9dLxS6U
https://youtu.be/2ubPpIbOZdQ
https://youtu.be/TCnwu_30QUo
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
A style that immediately anchors with the client 100%. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Richard Blank: Because I'm letting you know that I'm vulnerable. I'm showing with you three or four things that I do it my call center by playing pinball with the agents by moving from Philadelphia to Costa Rica by once again talking about walkabouts and in excess and stuff. At least I'm showing some major interest.
And you're amazing country. Yeah. And so, um, these are the sort of soft skills that could be a me too technique that someone could. I, I chose three different things. Travel, music and games and business. And so one of 'em had to hit, I could talk about food if you want . You're not gonna do shrimps on the barbie.
Yeah, I could have done that one, but everyone does that one. But, um, yeah, and I, I, I try to be non-threatening. I don't do this on every call. I mean, once again, someone says, who are you? Well, that's when we used the buffer boomerang technique. Not saying Aaron's tone was negative. But sometimes they are. And so what I like to do is do the name draw, let 'em know it's an excellent question.
Repeat the question for active listening, and send it positive. And you know what my favorite part was before I was transferred to Christina? The fact that I was just about to get transferred. I stopped there and stop, stop, stop. And I'm getting transferred. I could have killed the call, but I said, stop. I gotta let you know.
That I'm gonna compliment you, . You
Christina Canters: gotta be feeling me. Oh, I love that. Yes, yes, of course you do. It's a positive
Richard Blank: escalation. Some people get paid on that at call centers and other companies, but it's really, so how about this one, Christina? Imagine if, if hypothetically, Aaron transferred me to the mail room.
And then I got transferred over into it, and then I got transferred over here and there. I write everybody's name down. So even though I spoke about Aaron, imagine if I mentioned two or three people. You'd be like, who are you? You got passed around. My company, no one speaks to Matt in the, in the mail room.
I go, he's like the nicest guy I ever met. Don't tell me that. That immediately anchors. With the client, hundred percent. It's yours. Hundred percent. It's yours to lose,
Christina Canters: and if the person doesn't say their name, I'm assuming you ask for their name.
Richard Blank: They don't need to. I just need to say my name. And I have to let them know and if I'm about to transfer them and they still don't wanna gimme the name, err.
Put out your nails. Well, good for you. Why don't you have a nice lunch? Relax a little bit. You should be a little sweeter on the phone. But let me put to you this way, you know perfectly wont. When I get transferred to you, I'm going to get their name cuz I'm gonna compliment Mr. Or Mrs. Bidder. And then when I call you company back, I'm be like, how you
Christina Canters: doing Buddy
And they're gonna be, how did you get my name? You know, I was gonna get your.
Richard Blank: You remember me, and then they love me to death. I, I, I get them. The shed is skin a little bit. Once someone gets complacent, especially is the first impression of a company that's terrible. They should be bells and whistles, trumpets, red carpets, guns a blazing.
And so maybe it's just to remind them that they need to sell that sizzle and to bring somebody in appropriate. So you can meet in the middle and start strong. That's, that's just my thought. Hm.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
Secrets to properly introduce yourself on the phone. Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Christina Canters: Prospecting, you. Can we role play this? I would love to. Let's role play this. So can I, I'm gonna pretend that I'm the secretary. Right. And did I hear you say before that you say the company name better than how we would say it? How's
Richard Blank: the C method doing today? ? Yeah, let's reaction , you know?
Christina Canters: Um, let's play this.
Okay, so I'm gonna be the secretary and then I'm gonna put you through to me, Christina, and I wanna hear how, what's
Richard Blank: your secretary's name, who you're gonna be in Charact.
Christina Canters: Uh, let's make my secretary Aaron, my husband .
Richard Blank: I love it. There you go. Are you gonna use a gr voice when you answer the phone? Being
Christina Canters: character?
He's very friendly, but I'll make, try to make my voice deeper. There you go. Okay, so ring, ring, ring, ring. Hello, the same method. This is Aaron speaking.
Richard Blank: Hey Aaron. How's the SEA Method doing today?
Christina Canters: Oh, you know, ticking along. That's what he would say, .
Richard Blank: Well, that sounds good to me. My name is Richard Blank, and I'd like to see if I might be able to speak with Christina for a minute,
Christina Canters: please.
Uh, can I ask what the
call's
Richard Blank: regarding? Absolutely, Aaron. The reason for this phone call is that I'm in Costa Rica. I got an amazing call center. I collect pinball machines In excess is my favorite band in Australia, and I just would like to touch base with it for 30 seconds to properly introduce myself.
Christina Canters: Oh wow. What kind of pinball machines
Richard Blank: do you have? Oh my goodness gracious. My oldest is a 1976 Ballet's Freedom. I got 13 of. One man's trash is another man's treasure. And I'm so glad, Erin, that you brought that up. I tell you what, when you ever come and visit in Costa Rica, we'll do a pinball marathon.
How does that sound?
Christina Canters: That sounds absolutely fantastic. I love, I love me bit of vintage, uh, gaming. Uh, alright. I'll put you through to Christina.
Richard Blank: She should be available Before you transf me or I just wanna let you know that you did an excellent job and when I speak to Christina, I'm gonna let her know that.
Christina Canters: Thank you. That means our, our marriage is strong, man. Still strong. . I'll transfer her through. Excellent. Then ring, ring, ring, ring. Uh, hello, Christina
Richard Blank: speaking. Hey Christine, this is Richard Blake. I just gotta let you know that Erin is probably the greatest employee that I've ever spoken to. You should be very proud working.
Christina Canters: Ah, thanks Richard. Um, can I ask her
Richard Blank: what the call's about? Well, absolutely. He was kind enough to transfer. My name is Richard Blank. I'm with Costa Rica's call center, and I just wanted to touch base and introduce myself. Let you know I got a great call center in Central America. I collect pinball machines in excess is my favorite band.
And I just wanted to share some of our services with you to see if this is something that you may be interested in.
Christina Canters: Awesome. All right. Pause, role play. Big round of applause, Richard .
Richard Blank: But check it out. When I call your company back and I speak to your amazing husband, you know he is gonna remember me and he's also going to thank me for saying that to you and in writing.
And then he might also tell me your direct extens. In anniversary or promotion, something of your company culture that may move the ball forward a bit. And those are the sort of things, my friend, that we just paid it forward. And as you can see, your husband actually gave me the pass, the pitch. So rock on.
I got you. .
Christina Canters: Can I, okay. So can I summarize what I believe you. Yes ma'am. So firstly, you said you asked how the company was going and you said the C method name. With so much joy and excitement that I got excited just hearing, you know, what my company was up to. So that was one thing. Yeah. The second thing you used Aaron's name, you said, hi Aaron, how are you doing?
You know, how are you doing? Um, which I believe builds that rapport cause people also love hearing their own names. You also mentioned a couple of interesting facts about yourself that I wouldn't have expected on an initial call. Exactly. So you said you've got a pinball collection and that in excess is your favorite band.
Why do you do that? And is that random and weird?
Richard Blank: No, because I'm extremely proud of in excess and everybody in the world should listen to them. Um, why? Because if not, I'm gonna sound like everybody. And you're gonna hang up on me and it's gonna put a bad taste in your mouth. And yes, you don't need my pinball machines and I'm sure you love inaccessible.
What's that have to do with the C method? It's got a lot to do with the C method. Everything's got to do with everything.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
Two minutes are the best segments to gauge somebody's tell signs. Stand Out Get Noticed podcast guest Richard Blank Costa Rica's Call Center.[The C Method podcast Episode 283]
Christina Canters: Hey Richard, uh, when you first reached out to me and said, Hey, I think I've got something of value to share to your audience. You talked about micro facial expression reading. I'm actually gonna say that again. Phonetic micro expression, reading for mastering, verbal tell tale Tell science. Now that was that ped my interest because I have not learned anything before about phonetic micro-expression reading.
Can you share what that even is? Absolutely. I would love to, and I think your audience will find it fascinating. You mentioned earlier about facial expressions and there's nothing wrong. With reading someone's body language. In fact, most people are used to reading people's expressions. Now, I always believe in congruence where the audio is supposed to match the visual.
Now, in my industry, owning a call center, the majority, if not all of the calls, are sight unseen. So phonetics to me, Christina, is probably the purest form of communication. The sound of speech, not the semantics or even the tone. Okay? And so with the phonetic micro expression, What I would like to show your audience is a very simple x, y chart, okay?
The tone of voice should always be positive and empathetic, so you show confidence and you show empathy. Now, there's a technique called mirror imaging. People use this in sales and public speaking, interpersonal communication and conflict management. I use it for manipulation because if you have a consistent variable, you can see inconsistencies.
So you and I can gauge somebody on how fast and how loud they speak. I believe 30 seconds. Two minutes are probably the best sort of segments to gauge somebody. And if you happen to see a spike or a dip, it's usually when you ask a tie down or clarification question to somebody. And so these are usually for first time phone calls or when you know somebody for a long period of time and even face to face.
If you happen to close your eyes and take out the distraction, you might be able to pinpoint this. Now, I believe that a tone rate in a pitch could be manipul. So that's why I the answering speed this subconscious that people have, they're not consistent and that's pretty much the insurance policy to see if they're being consistent.
Now, I don't want to put somebody on the spot. Or let them know they're being facetious and not being honest with me. So maybe I might ask them to reexplain it using their other senses or another way to keep it simple for me just to see that they're consistent. And so, um, while you're on the phone and I was doing it for years, it can seem monotonous and boring.
And so I was trying to see if I could bite an apple while juggling, not acting a fool and wasting my time and not doing good work. But there, but there's gotta be some. That we can crack and other levels that you and I can master, so we could become a little more lucid on the phone and not just complacent, because most people do not show active listening.
They're halfway there. And then a lot of times there's crosstalk or miscommunication. So a lot of the times we can almost control the conversation. It's just by being very engaged in it, and so that could really assist your audience when focusing in concentration on someone's phonetic speech.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
In January 2022 iQibla will launch the third Muslim Tasbih aluminium counting ring. Those who are familiar with it already know that the Tasbih smart ring is mainly used to replace the traditional Muslim prayer beads, with features such as 5 times of pilgrimage time reminder, Tasbih smart counting, time display, etc. Together with the exclusive iQibla app pilgrimage direction guide, it will make it easier for Muslims to do pilgrimage freely and enjoy the convenience that technology brings to life. https://www.iqibla.com/pages/zikr-2022
5 Diplomatic phrases on telemarketing phone calls.INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Dr. Jeremy Weisz: Talk about different things on educating people with diplomatic phrases. I'd love to hear some examples because I think we could all, at least I could speak for ourselves, can always improve on customer support, whether it's spoken or written. And you had several, I heard you say several different versions, not just like, Can I help you?
Dr. Jeremy Weisz: But there's other things that you tell people they could say that comes off really well, you know, really good as far as customer support in, in diplomatic.
Richard Blank: Well, not trying to correct a doctor, but I would initially say, How may I assist you , You know, so these are certain things I would replace the can to the May.
Richard Blank: I'd replace the help with guide, assist or lend a hand instead of asking you to repeat something. I would say, Jeremy, for my clarification, was it C or 1, 2, 3? I would make sure to do a five to one name drop to pronoun. I would constantly saying, Your, your, your are. Does that make sense, Jeremy, at the end?
Richard Blank: So there's certain checkpoints and also if you're making outbound phone calls and imagine if I was pawing inspired insider and you had somebody answering the phone for you, I would definitely try to do a positive escalation. So once I got transferred to you, I would let you know how amazing these individuals are that are working with you.
Richard Blank: I would do it verbally and then at the end of our conversation, I would also have mentioned to that in writing. Why? So when the Richard Circle comes back and I call the inspired insider, and this individual answers the phone, a, they're gonna remember me. They're gonna thank me very much for that compliment, and we're gonna separate ourselves from the other people trying to angle their way into meeting you.
Richard Blank: And also these individuals working with you could be giving you additional company information in regards to anniversaries, promotions, or company culture. So instead of trying to squeeze a fit, just do some due diligence on a website, a LinkedIn profile, Take a little bit of extra time to show some more active listening.
Richard Blank: So when I'm repeating questions to you, it shows that I'm up to speed with you and there are certain checkpoints. And so a lot of the times with my agents, they might come into the center with bad habits. And that's okay. I mean, they've worked at other places and they have the experience, but what I like to do is not to have them so well rehearsed.
Richard Blank: They should always be more, uh, raw and have that sort of essence where they can once again, be more of a painting and make almost every call unique. And there are certain areas of a call where since people are working from home, you could hear something in the background like a dog. And instead of just asking about the dog, ask the dog's name and find out certain things to.
Richard Blank: Topics in common, a me too technique, and so besides just grading your performance on the questions to qualify the client, I'm more focused on the soft skills of when you used rebuttals of positive escalation or certain areas for clarification in order to be able to prolong the conversation for first call resolution.
Richard Blank: And so as long as somebody is increasing those sort of active listening and participation skills, They should become phenomenal on the phone and their earnings potential and their marketability should be limitless. What.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/4uaBRk1WXL0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
Richard Blank: So I was just the sell the sizzle. Come into the tent. Yep. Greatest show on earth, kinda guy, .
Joe Killinger: Now how many calls, you know, we always get how many calls is, is, I'm sure it varies between commercial and residential, but um, how many calls a day were you making when you were doing residential? I bet you were cranking
Richard Blank: out.
Richard Blank: I could manual dial myself 400 calls a day and Oh good. Don't take yourself. I got the phone with the big buttons on it. Yeah, it was much more easier and I didn't have to look at it, you know, the lady at the supermarket, but I used to work 10 hours a day, six days a week to hustle. Right. , and that was the money that I had earned in order to invest in growing my business.
Richard Blank: So it was like more of a leap fraud, but no manually dialing. I was doing about 400. Now, if you're here with a predictive dialer, my suggestion is to at least on a five minute talk time, to give 4,000 unique numbers a month. You got two to four lines dialing at the same time. Mm-hmm. , which means you have.
Richard Blank: Contact ratio of almost a hundred percent besides your dispositions and ready status. Yeah. And so all it's like, it's like a bating cage. It's one call after another. And unless you've worked at a call center, you might not have that sort of endurance. Yeah. And my suggestions for a real estate company is to have a specialist making these calls for you, like a Squire or a page, and setting up the knight for the win.
Richard Blank: Yeah. They are professional bird dogs and telemarketers out there that are phenomenal at their craft and now would leave them alone because if they can build your pipeline and they can make follow up calls for you and they're definitely your sidekick, then you focus on the other things. But, but don't just leave them alone.
Richard Blank: If you're the closer, I would always be coaching, I would be listening to the calls that they made so you can enhance those skills or, or possibly. Uncover certain speaking styles of the potential client. So you can prepare your rhetoric, you can prepare your approach. Or even if the best case scenario comes, you uncover a gem where you know you're gonna anchor immediately with that individual and do some research on it and just, you know, bring the present.
Richard Blank: And
Joe Killinger: yeah, finding those people and making sure they have, we.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/UwY9hImex6w
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
A simple common sense approach to my phone calls. I sold a lot of sizzle. Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center.
Richard Blank: don't be surprised if Joe's gonna be way too busy and it's gonna have to eat two lunches to get his energy back.
Joe Killinger: Yeah. It's, you know, as far as you know, sales people we're always taught, get the lead, get the deal, you know, get the appointment, You know, and I'm like, you, it's just kind of like, you know, it's a process, you know, you gotta have the process in place.
Richard Blank: You gotta do clean business. Yeah. You gotta properly represent yourself in the best light and, and there's no surprises with you, Joe, like as much as you'd like to give somebody a price or sell it with certain terms. Mm-hmm. , you're also realistic. And if you're able to have that sort of conversation with your clients, I think once again, they respect you that much more.
Joe Killinger: Yeah. I would bet that when you were doing residential, you knocked it outta the park, didn't you?
Richard Blank: I sold a lot of sizzle. I said, Unlike other people that are just boring you, I'm telling you, your house is great. Oh, I had the greatest phone calls with people. I bet you know what I got the most. I tell you, it used to be about 80% prospecting, 20% referrals.
Richard Blank: Yep. And it got 50 50. Yeah. And then it got about 20% prospecting, 30% callbacks, 50% referrals. And so I got passed around, which was wonderful. Yeah. And people realized that if I myself at 10:00 AM on a Sunday morning or making prospecting calls to you, isn't that the sort of company you'd like to work with?
Richard Blank: And so it was very easy for me not to lie. I'm telling you the truth. I'm representing myself, introducing myself, and it's Sunday morning. I'm not hungover and I'm not on vacation. I'm, I would love to represent your home and, and why don't we have a, a meeting from this momentum that we have. I like you, Richard.
Richard Blank: Great. Put the checkbook away. I don't wanna sign who's talking about signing anything today. Mm-hmm. , what I, since obviously we have a momentum and we both know each other's names. Maybe the next step is to have Joe meet you and then from an educated point of view, then make a decision. But you're gonna love him , you know?
Richard Blank: And um, And it's being kind. Yeah, it's being nonthreatening. And they realized that, and maybe Joe, it's the way that you and I were raised by our parents and grandparents. We were taught to have certain manners. Yeah. And to respect other people's times. Yeah. And so by just taking that very simple common sense approach to my phone calls, I was not the real estate beast you thought I was.
Richard Blank: I was a very kind, non-threatening appointment set for my older brother who is the broker or for my clients now that are in the United States that are doing their business. So I was just the sell the sizzle. Come into the tent. Yep. Greatest.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/Dnt-4hwnfM4
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
JOHN OLIVER AND his Last Week Tonight crew decided to do a longer-than-normal show all about museums. Which on the face of it sounds like a terrible idea, but it actually worked because Oliver’s focus was on the theft by Western colonizers of other countries’ antiquities, and today’s Western museums that are none too keen to give it all back.
Here’s a pretty upsetting fact: In 2018 a French report concluded that more than 90 percent of Africa’s cultural heritage is currently in museums — specifically, museums that are located on the continent of Africa. Countries there and around the world are today demanding the return of antiquities plundered by colonizers over the centuries, from gigantic Indian diamonds shellacked to British crowns to Chadian wood funeral poles displayed in Paris.
Oliver, who relishes being a self-loathing Englishman, aimed his sights at the British Museum, which still houses massive numbers of antiquities plundered from the many places colonized by the British Empire.
“Honestly, if you’re ever looking for a missing artifact, nine times out of 10 it’s in the British Museum,” Oliver said. “It’s basically the world’s largest lost and found, with both ‘lost’ and ‘found’ in the heaviest possible quotation marks.”
The museum was founded in 1759 with the collection of an Englishman whose money came in part from Jamaican sugar plantations worked by the enslaved; Oliver made sure to point out this means the very foundation of the museum is inextricably linked to not just colonialism but slavery. He then took apart arguments often offered by Westerners for why artifacts stolen decades or centuries ago shouldn’t be returned to their home countries today.
“It was a different time back then—everybody looted and it was totally okay!” is one argument often used, but Oliver pointed out that British Prime Minister William Gladstone responded to the British Army stealing Ethiopian treasures by saying he “deeply lamented for the sake of the country and for the sake of all concerned… that these articles… were thought fit to be brought away by the British Army.”
Gladstone said that in 1868.
“We didn’t even know how to fix a UTI without leeches back then,” Oliver said. “But we knew that raiding other countries for their shit was ‘deeply lamentable,’ which is British for ‘super fucked up.’”
Another argument is that countries are unable or unwilling to take proper care of their own artifacts, so the West has to do it for them. Oliver pointed out that Western museums — including the British Museum — have rich histories of damaging artifacts themselves.
A third argument, that the museums serve as a showplace for all the world to be able to see the artifacts, is patently stupid, since the museums are often thousands of miles away from the people whose heritage is actually on display. Additionally, museums show just a fraction of their artifacts; the British Museum’s collection numbers around 8 million objects, but only 1 percent of them are on public display.
Artifacts are still routinely bought, sold, donated, and stolen with the help of dealers, auction houses, private collectors, and, yes, museums, which sometimes serve as reputation launderers for thieves. Say an antiquities thief donates pieces to a world-renowned museum. The museum happily accepts the donation, and the thief can now say they couldn’t possibly be a thief because a major museum would never accept stolen artifacts.
That is far from true. For instance, New York’s Metropolitan Museum of Art, which has accepted pieces from known antiquity thieves, has had nine search warrants executed against it in the past five years alone. They led to 37 pieces bring seized by authorities.
“There is so much that we need to do to reckon with the harms both past and present of colonialism,” Oliver said, “but this should really be the easy part.”
It makes a lot of sense that call centers would have a high stress level. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
And it's interesting that call centers would have, well, actually it makes a lot of sense that call centers would have a high stress level and a lot of turnover because of that high stress level. And I, I can only imagine what it's like to get on the phone all day, eight hours a day and get hung up on like a bunch and stuff.
Does that. Well, it really depends on the vertical that you're calling, but I see it as this it's like the gym. When somebody first comes into a call center, you really need the endurance to make 40 hours worth of phone calls a week. It, it could be draining, but when you're used to it, it just seems like a normal day.
When you're on a predictive dialer, you have a much higher contact ratio than you would if you were manually dialing, which could be exhausting. But mind you, this English is their second language. They're getting a return on investment of their education. And for me speaking Spanish, it was always stimulating for the jobs I had in the United States prior to Costa Rica.
And for them. Once again, they find it enjoyable. And so what I like to do is I put things in perspective. If they're getting yelled at and hung up upon, we need some coaching on that. That really shouldn't be happening that much. And there's other sort of soft skills that we can do to become more diplomatic and strategic to reduce any sort of friction and to move conversations along.
But they have to realize that by learning a second language is 10 times harder than what they're about to do and all that dedicated practice they did prior to even working with. Shows. So fear is really a morbid anticipation of something that hasn't happened yet. So if I can properly onboard them, prepare them and give them that support.
A lot of what you had mentioned earlier, pretty much gets eliminated. And once again, there are certain soft skills that we can do on the phone to eliminate any sort of cursing and frustration. Now, naturally clients could have questions. They need clarification. And by doing active listening, by using a name by talking about pronouns, to keep their attention by reviewing information with people, to show that you are active listening and they don't have to repeat it, there's a very good chance.
You can get a first call resolution for less time. And so once again, this is a skill that people can build up and if they just practice it outside of the office, like you and I do with dedicated practice, because you, you make it look. And I make it look easy, but your audience doesn't really see the amount of hours and preparation that we do off camera.
And so, as long as people are willing to train and prepare themselves, then it should be very easy, any sort of job that they go into, how difficult.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/qaeh4K3obgk
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
A certain circle to handle call center stress. Positive Talk Radio guest Richard Blank Costa Rica's Call Center.
It it's a it's remarkable, isn't it? Um, it is. I had, um, when I was a general manager of a restaurant in Seattle, mm-hmm we had what we called the Mexican pipeline. Okay. And one of the, one of the guys that was working as a bus boy for me at, for 40 hours a week, and then he had another job working 40 hours a week.
And he was a, he had been a principal in Mexico of, of a high school, but he found that to support his. Which is, this goes back to the eighties, but to support his family, he needed to, uh, work a 40 hour job to pay for his living expenses. And then he worked the other job and sent that paycheck home. Okay.
So he was actually supporting his mom, his dad, his little sister and stuff, because he could make that here. And, uh, um, and so he worked, they work incredibly hard and, and they're used to working hard and I think that's. that's true. And, and burnout is big in call centers and rotation and attrition. And so once again, I, I make sure that when people are here, they have their job stability and they can recharge their battery.
So when they leave the office, they can confront any sort of challenges that they have. So it's a certain circle. So when they come back to work again, they're ready to go. And. Once again, if, if somebody's having a tough day, I will pull them aside off, off the floor. Um, put a little water on their face and get 'em to relax a little bit and to refocus and reset themselves because you and I have been in those shoes.
I never walked in as a sea level executive. I worked in my friend's center for four years, so I got to see the gripes, the good and the bad times, and, and really learn this business from the inside. And. And I got to see what I could do to enhance the experience for the agents and for the clients. And I could grow a lot faster, Kevin, but I'm very selective of the campaigns that come in.
I I'd rather fulfill the needs of the agent before the client, because if they're not comfortable with the account, they're just not gonna wanna do it. Hey, if.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/1zg_XgAvrp0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
First question. Sure. Why did you decide to open a call center in Costa Rica?
That's one of my favorite questions, Michael, and I appreciate you asking it. I have to go back a couple years and tell you where it all began. When I was growing up in Northeast Philadelphia, a lot of opinions were provided for you and sometimes your destiny and careers were predecided for you.
So a lot of my friends were going to Ivy league to study medicine and law engineering and architecture. And I, myself, I wasn't really sure what to do, but I knew my favorite class was Spanish. So as a dreamer that felt a little bit alone because no one else could relate to it. I decided to double down and go to the university of Arizona and be a BI major.
I, I majored in Spanish and communication and like yourself, Michael, as a teacher and a really effective public speaker, I decided to study that. In addition to that, I concentrated on a rhetoric. So your message and delivery was more effective and everyone needs a special sauce. So my special sauce was phonetic, micro expression reading.
I used to like to study body language, and then here at the call center, I was able to do it where we're more voice micro expression reading, which we'll get to later in the show. And when I had the opportunity post grad to move here at 27, a friend of mine owned a call. I said, Richie, why don't you come down for a couple months and teach some English and naturally a 27 year old kid.
You fall in love with central America, tropical beauty. And when I was at the call center, I kind of shed some skin. I realized that I had a calling. This was an environment where people were using the art of speech. They were converting phone calls and giving positive customer experiences. And actually since English was their second language, they were fulfilling their studies.
I took to that. I embraced it. I decided to stay and work there for four years. So obviously I learned the business, but the one thing I did learn Michael, was I learned how to enrich the experience being politically correct. I saw certain things, the gripes and the tough times of working the phones or working in a certain structured environment.
And I realize that if people are given their dignity, if they're not treated as robots or as numbers. Besides the productivity, you'll get a much more fulfilled person working with you that will work longer with you. And in my opinion, in my goal will grow with you and be some of your future supervisors.
Oh, it's a great story and a great philosophy, all, all wrapped into that answer. So, and it happened in 2008. I mean, I worked at the center for a while and my thing came later in life. Everyone has a coming of age moment. I had certain stages that gave me an experience or a vision quest to complete certain goals.
But at 35, I started my company. The fact that I've lasted 14 years, a Philly boy here in another country. It says something. So I let my record speak for itself, but I'm very proud of the people that work with me. And my favorite thing is walking the rose. Michael, I love to stop on the occasion and listen to somebody, speaking with a client and smile and give a thumbs up.
And that's the essence of what I do.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/iYFB0Fj_HH4
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
Dave Lorenzo: Great. It used to be a novelty. Now it is essential. And this is the conversation that we have with our kids. This is the conversation I have with anybody who's willing to listen because it's the you're you're in the next 10 years, 65, 70% of, uh, of our country is going to. Uh, folks who speak in other language and the majority of those folks will probably be Spanish speaking.
So, you know, I think that you are providing a great service because it's gonna be a competitive advantage, cuz you can probably do it better and less expensive than we could do it here in the United States. And I think that your agents who are, who are taking calls from the United States will probably be taking an equal number of calls in English and Spanish in 15 years from customer.
I, I just, I see it happening very interesting.
Richard Blank: You, you bring that up because the certain key performance indicator that KPI is talk time and also conversion ratios. There's two metrics that are increased by at least 20%. When you're on a phone, speaking in Spanish with a client, the call goes longer. They make less calls that day, but their conversion ratio is higher.
Obviously it's their native tongue. Or as you were mentioning about certain de details and certain mannerisms that people use. They might be able to connect better with somebody on the phone, speaking Spanish. I, I almost see it as like Popeye with spinach. Once they switch over to Spanish, all of a sudden they're calling you Don Davi they're though.
And these are the sort of things where I can tell in regards to their tone and their rate and their pitch, they're pausing and they're pregnant pausing and their follow up tie down questions that they're extremely comfortable, not only with the conversation, but with. Client that they've only met just five minutes ago.
They've already figured out 12 different things in common. So their me too technique is off the roof.
Inside BS Show has accepted my invitation to join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dave Lorenzo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/czmeQIZ8asQ
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
Dave Lorenzo: All right. So, uh, talk to us about. The, uh, the type of work you do. Uh, I think a lot of people who are listening, a lot of people who are watching, they think of when they think of a call center, they think of, you know, calling like the help desk to solve problems. But you do a lot more than that. So explain the spectrum of work that you do at Costa Rica's call center,
Richard Blank: Many different profiles that we have here.
Richard Blank: And that's an excellent question, Dave. We, we're very flexible. If there's non-voice support, you can have people that are just answering emails or just doing chat support. Then you have people that are inbound customer support, which is what you're usually used to calling any sort of company. We also have certain agents that are capable of doing outbound lead generation and appointment setting for people.
Richard Blank: My favorite is a hot lead transfer. One. You get it while the lead is hot, and then you have the, the ACEs, you got the closers, they're very competitive down here and they're in high demand. So, uh, once again, I kind of see them as mercenaries. They'll just jump to. Best deal and you might not keep them along.
Richard Blank: So I usually like to feel most comfortable around a level one customer. Lead generation and appointment setting, and then avoid, uh, eventually we can mold them into being salespeople on the phone. Uh, these individuals, it's very important that the client respects the labor laws here in Costa Rica, because a lot of the times they will be asking for certain overtime or certain adjustments that they need to understand.
Richard Blank: Um, you are dealing with another country and they have different types of rules. So the best thing for us to do prior to working with the clients, to let them know of our holidays that we have and the other things that might disrupt any sort of workflow. We also would like for them to know the sort of culture that we have here, not necessarily in Costa Rica, but at my call center.
Richard Blank: I don't like when supervisors write in bold or they write in red, I don't like cursing or screaming because you can bend them, Dave. But the worst thing we can do is break. Yeah. And it's not fair, not for our reputation for your project or even for the vibe of the project. The clients have to ensure that we have all the resources well before making phone calls.
Richard Blank: I gotta make sure that the station is set up. Do we log into you through a VPN? Are we using your CRM or our CRM? Our dialer, your dialer list, scrubbed rebuttal script. Do you have recordings for me? Who's doing the onboarding. Who's doing the training. What sort of quality assurance and QA scores do you have there?
Richard Blank: So, and it's okay. Dave, if I've worked with people before that don't know the, the terminology or the QA forms or onboarding, that's my pleasure because my resources are your resources. And anytime I can, uh, educate a client and guide them through a quality assurance form on what we should be looking for from the agent, then you and I see consist.
Richard Blank: So your sales cycle gets a little bit shorter. You build your pipeline more, you're closing more on first calls. And when we're listening to these calls, you and I will be able to deduct where our strengths, where there areas of focus, where we were dropping the ball on the rebuttal, on the pauses with the tele signs.
Richard Blank: So my class here is not just a bilingual person taking a script and making calls. I am very, very, uh, strict. In regards to representing our clients in the best light. I'm very selective of the tone that we have on the call. It's always empathetic and confident. And then I always teach my agents how to do these sort of micro expression reading on the phone.
Richard Blank: So when they allow the client to talk or then it's our turn to interject to be able to do a follow up. And I've seen that our conversion ratios just by not, uh, having a hedge for an. Where somebody says, um, okay. Or just wonderful. Great. When someone's answering a question, Dave, you know, it's much more to your advantage for someone not to repeat, let us repeat it.
Richard Blank: Let us do it for our clarification. If it's ABC or 1, 2, 3, and the same thing goes, my friend, when there's a bad cell phone connection, a dog barking music, cuz people are working from home now that's to our advantage twice. We can get things in the background to have things in common and inadvertently and passive aggressively.
Richard Blank: I can tell you how much I love your dog, which is pretty much a hint to, you know, have him quiet down. But it also gives me a chance to be able to work with these clients in that certain way, to be able to move that conversation forward and to understand how they speak. I always believe in active listen, because a lot of the times the people are just moving things forward. Um, in case there might be some sort of family situation or a business promotion, a lot of people just skip through that. They should pause for a moment they should celebrate with them or should they pay condolences. And the one thing that I'm really missing on these calls is when people give positive escalations, you'll have a business associate M.
Richard Blank: That does a wonderful job written me multiple times with the emails, just to make sure that we were locked in today, a plus. So there's a lot of people, a lot of team behind Dave Lorenzo and Richard blank. And so I want your business strategy and marketing strategy to take very much into consideration all those, that answer calls, filter calls, and that may be able to give you company culture or might be able to tell you about a promot.
Richard Blank: or it might just get real with you for a minute. And then when you're at that stage of the call, Dave, then it's not selling anymore, then it's really just, uh, strangers are friends you haven't met yet. So now you're just really hanging out with somebody and just finding ways to meet in the middle.
Inside BS Show has accepted my invitation to join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dave Lorenzo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/IVFQWhymunU
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
Some people consider dogs as the best friends and so they adore dogs and are ready to spend a lot of money to get the dog that they want which makes some dogs really expensive. There are many factors that are responsible for increasing the price of a dog such as being highly demanded, can be rarely found or even is a purebred.
Most of the dogs that are ranked as the most expensive in the world have many perfect features such as being easily trained, used as guard dogs, guide dogs or even used for other works that are related to police. Anyway, the most expensive dogs in the world reveal to us that they are the most sold if they are compared to other dogs. Do you want to know what these dogs are? www.Topteny.com rated the top 10 most expensive dogs in the world with their prices: https://www.topteny.com/top-10-most-expensive-dogs-in-the-world/
Most of the men care about wearing luxury watches, that may come in different designs to suit the taste of every man and the different occasions that they attend whether they are formal or casual. The prices of watches vary according to the materials that are used for manufacturing them and the complexity of these watches.
Many watches that cost millions of dollars are considered as very precious and luxurious pieces that are restricted to those who are very wealthy and do not know where to spend their money. So, Pouted.com listed here the following 10 most expensive watches for men in the world: https://www.pouted.com/top-10-expensive-watches-men-world/
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___RESOURCES & LINKS:
____________________________________________
How To Drive Traffic To Your Blog In Less Than One Hour From Now (Tutorial) [video]: https://youtu.be/KCoxr-RvAGA
How To Get 5 million Visits Per Month With One Simple Marketing Tips [video]: https://youtu.be/8wVfLGCM97U
____________________________________________
I show you the EXACT STRATEGY I used to build a successful blog from scratch and generate 40K monthly readers in just 3 months. In this video, I'll break down my exact strategy for building a successful blog that generates 40K monthly readers in just 3 months.
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0:00 - Intro
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0:32 - Brand Identity & Strategy
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0:44 - Social, Mobile and, Email Marketing
0:48 - Website Traffic Checklist
0:57 - Are you looking for more traffic for your website?
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●I am a Dry + Acne prone skin type n sometime in summers and monsoon i feel bit oily but majorly i am dry acne prone and sensitive skin types that why i always Do a lot of research before trying any new products.
●In past i have wasted a lot of money by seeing fake reviews that's why i started this channel where i can share my personal experience with you all and hope that it might help you a bit in choosing the right product for you skin type.
●Remember that skincare is extremely personal to everybody's skin. What works for me, may not work for you. But I hope my videos give you some good ideas for products, How to use (Demo) and Ingredients to try.
Also, i'm obviously not a dermatologist or a doctor, so all opinions on products and anything else i'm sharing with you , is results and findings of my own experience and research. And that's why i'm here.
And you are most welcome to share your thoughts in the comment section down below
If you have any serious skin concerns, please see a dermatologist / doctor.
●Ad Disclaimer : The opinions expressed in my videos are all my own honest feelings. I will only work with brands and products that I truly love and use. Working with brands allows me to invest in my channel and create better quality videos for you guys :)
WOW Skin Science 10 in 1 Active Day Cream:-
https://www.amazon.in/WOW-Active-Miracle-Face-Cream/dp/B071HVGN5X
Thank you so much guys for coming to my channel. I am very happy that you found my videos.! If you are liking my videos then don't forget to like share and subscribe to my channel.
Lots of Love.
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#SkinCareTips
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Things I love:
Toy box 1: https://m.facebook.com/Vaani-Vlogs-104579121335392/?ref=bookmarks
My Tiffin box : https://www.amazon.com/gp/product/B07...%C3%A2%C2%80%C2%8B
Cast Iron tawa: https://amzn.to/3e8YAPT
Idli batter maker : https://amzn.to/3362HrO
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Milk frother -https://amzn.to/2S3uBhu
Shaker bottle -https://amzn.to/368v3mS
Measuring spoons https://amzn.to/2Hz9m5o
Supplements I take:
MSM Sulphur : https://amzn.to/3cGAomU
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Beet Root powder: https://amzn.to/3kTbmE2
Spirulina powder: https://amzn.to/2G9ZH4s
Skincare + Makeup I love:
Vitamin C serum- Drunk Elephant https://amzn.to/3jatt7Y
Sunscreen - JOSIE MARAN https://amzn.to/3cAsiw7
Biossance Oil - 100% Squalane Oil https://amzn.to/3j7ZHjZ
Color collector - Red orange by Lancome https://amzn.to/2Gg1RPT
Eyeliner - Kat Von D https://amzn.to/3cxQcbv
Mascara https://amzn.to/3n5tix4
Foundation (glow finish, lightweight) https://amzn.to/2GcrS2G
Eye Brow Pencil - Benefit - 4.5 https://amzn.to/3j7SgcI
Blush + compact powder - Charlott Tilbury https://amzn.to/337zkFa
Bronzer - Bahama Mama https://amzn.to/3j88Zwz
For kids
Neopeptine
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Music: Rain
Musician: @iksonmusic
Music: Youth
Musician: @iksonmusic
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hello everyone I'm Indrani here 🙋🏻♀️ thank you so much for clicking on my video 💕 if you love the video then take some time to SUBSCRIBE to my channel 🎬❤️it's means a lot 💕
In today's video I'm sharing with you all my personal experience about 💁🏻♀️Wow VitaminC serum , it's come with 20% vit c which is great 🤗I'm using this serum for last 7days I can feel difference on my skin ✔️ it's helps to reduce my acne scars I have noticed.
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IF YOU LIKE MY VIDEOS THEN PLEASE TAKE SOME MOMENT TO *SUBSCRIBE *TO MY CHANNEL AND ALSO LIKE THE VIDEO
🎥 Note - don't use any content from this video without asking me first ( 2016indranishee@gmail.com ) this video is my own creation by @Barbie'sworldbyIndrani
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Hope you like this video
Also follow me on social media link is below 👇👇👇👇👇👇👇👇👇👇👇👇👇👇👇👇
Instagram~
https://www.instagram.com/barbies_world_by_indrani_555/
Facebook page~
https://m.facebook.com/Indraniyans/
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Products that I used 👇🏻
wow skin science vitamin c face serum
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wow skin science vitamin c face wash
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wow skin science vitamin c skin mist toner with lemon essential oil and orange essential oil
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music source 👇
BeatbyShahed
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For any information /collab/Business inquiry mail me on👇👇👇
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Thank you for watching my video
+++++++++++++++++
Lots of love 😘😘
Hey guys,
Omega 3 fish oil capsules by WOW Life Science - A supplement for a healthy heart and body. It gives you 1000mg of a pure blend of Omega 3 - 550mg EPA, 350 mg DHA and 100 mg other Omega 3. Every capsule of Omega 3 packs 1000mg of purest EPA, DHA and other omega 3's which provide with optimal heart and joint friendly nutrition which regular day-to-day food may lack.
Take 1 capsule in the morning and 1 capsule in the evening with healthy fat-rich meal along with plenty of water. These omega 3 capsules can be taken daily to help improve your metabolism and manage weight. This supplement maintains a healthy heart, joints and body and can be consumed by people of all age groups. Enteric coating of the capsules help in quick absorption into the body as well as prevents a fishy aftertaste that is characteristic of most omega oil capsules.
Avail this from their Mobile App or Website (www.buywow.in)
🔥 PREVIOUS VIDEO • Organic Apple Cider Vinegar | WOW Life Science | Boost over-all health → https://youtu.be/GemBfHBSQ0I 🔥
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Disclaimer – I can’t guarantee that all of the make-up and skincare products I recommend will suit you. Please test products out on yourself before purchasing. I only feature products I like, or want to try. This video is sponsored. All thoughts mentioned are my own. No affiliate links are used. Honesty is key on my channel, thank you for supporting me!
Please do not use any photos or content without permission.
ʕ•ᴥ•ʔ I love you.
Contact me - ishankitiwari@gmail.com
Best Organic Apple Cider Vinegar// Wow Life Science Apple Cider Vinegar with mother of vinegar
PRODUCT BUYING LINKS
Buy wow- https://www.buywow.in/products/wow-apple-cider-vinegar-750-ml
ABOUT WOW APPLE CIDER VINEGAR
*100% natural apple cider vinegar made from best quality Himalayan apples in a hi-tech plant in the Himalayas
*Made from Apple Juice not concentrate. For bad breath, sore throat, and yellow teeth: Mix 1:1 apple cider vinegar and water. Gargle with it. You can also dip a cotton bud in and rub yellow stained teeth with it
*Pure, raw, unfiltered and unpasteurized with 4% genuine mother of vinegar to give best health benefits
*Rich in natural and healthy vitamins, minerals, antioxidants and enzymes
*A general tonic that helps boost over-all health
*A anti-viral, anti-fungal, anti-septic & anti-glycemic
*Rich in natural and healthy vitamins, minerals, antioxidants and enzymes
*Has numerous uses as a health, wellness and beauty aid
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*Made from the real juice of the finest of Himalayan apples (not concentrate)
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*************My OTHER REVIEW VIDEOS*********
Pilgrim India Secrets of Vinotherapie Range Products Review https://youtu.be/Td6_bxVj_G0
WOW Skin science Pure Vitamin C Daily Face Gel & Sleeping Night Gel REview https://youtu.be/Ahx2brxvjgQ
Plum goodness greeen tea range review : https://youtu.be/7N9XtL7ke9M
Wow Hyaluronic acid water gel https://youtu.be/gZGsFvKtC-0
wow Himalayan Rose shampoo Conditioner https://youtu.be/Swv8JA1ghaw
Wow Vitamin C Cream Review : https://youtu.be/r3DhcFnp_HU
St botanica Vitamin C Night Cream REview : https://youtu.be/vIxIuA4QQ5k
St botanica Robusta Cofee Peel Of Mask REview : https://youtu.be/pYUwnQgpViw
Kama Ayurveda Organic Moringa Oil Review https://youtu.be/sxOnuD3DgXw
aap mere aur bhi Vrindavan ke video dekh sakte hai.
Yamuna ji Darshan https://youtu.be/8fgof6OjNX4
Vihar Ghat Vrindavan https://youtu.be/KHpbQ2_45do
Prem Mandir after lockdown
Prem Mandir Playlist https://www.youtube.com/playlist?list=PLboh5hKvYYOKPnHqgK9wywINHOkGVTrCm
Prem Mandir Night View https://youtu.be/D0J-nb9SqBI
Prem Mandir Holi Leela JHANKI https://youtu.be/h9MIjhCKv_4
Prem Mandir Holi Vlog https://youtu.be/QJbz4JnjEZ0
Prem Mandir Adbhut JHANKIYAAN https://youtu.be/Uxm3FVCyEpc
My JAGGANNATH PURI Playlist https://www.youtube.com/playlist?list=PLboh5hKvYYOIdkFmOEuICOnfmz6v6CQSO
My other India vlogs https://www.youtube.com/playlist?list=PLboh5hKvYYOLDP0qOLFhjZJ7glDm9YJZ5
Shopping haul videos
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Song: Ikson - Wander (Vlog No Copyright Music)
Music promoted by Vlog No Copyright Music.
Video Link: https://youtu.be/xUzMJDb-3UU
Disclaimer:-:The opinion in the video is completely mine and based on my personal experience.All information or remedies and products used in my videos personally use by me and i like to use. the information provided on this channel is only for general purposes and should NOT be considered as professional advice. I am not a licensed Professional or a medical advisor so make sure you consult a professional in case of need.
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To Buy:
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Thanks a lot for watching my video 🙏 i hope u enjoyed it and it was helpful... plz share it with your frenz via social sites like watsapp, Facebook and or instagram..
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6️⃣ Reasons to love Wow Skin Science:
🔹Natural Ingredients: Our products are created with natural ingredients that are safe to use on the skin.
🔹Himalayan Born: We first started our operation in the Himalayas. Talk about how our ingredients are sourced from all across India. Water used in our products is from Himalayan streams. Formulations are created in the Dehradun.
🔹No Chemicals: Talk about the purity of our products. How the products are pure and without any chemicals. We have a strict policy against the use of parabens, sulphates, mineral oils, additives, silicones, and mineral oils.
🔹Women Made, Women Powered: Our workforce currently consists of 80% women. These women, employed in various departments, are the factors behind our exponential growth trajectory.
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👩💻QR code scan
Scan QR code on the side of the package that can be used to determine the authenticity of the products.
Scan with any QR scanner and check the authenticity.
🎉Reward Program: Get points for every scan to redeem on next purchase.
▶All the content in this channel is made by me, The Channel Owner
(Beautiful Within Channel).
Before using any of the content from my videos, kindly first take permission.
👉You can email me -
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👉 I have made this channel to bring positivity n togetherness. So, lets learn from each other and make friends.
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Moroccan Argan Oil Shampoo & Conditioner 🌸😍
Say goodbye to dry, dull and lackluster hair w/ @wowskinscienceindia . The hydrating and nourishing power of the products in this Kit gives your hair strength, softness and gloss. 🥰
Holistically healthy & 100% vegan formulations totally without sulphates, mineral oil, parabens, silicones and gluten.
• Shampoo - Natural DHT blocking action that helps reduce hair fall. DHT is dihydrotstosterone – a hormone responsible for hair loss and baldness. A DHT blocker can help reverse hair loss.
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Avail this from www.buywow.in or from their Mobile App 😬
🔥 PREVIOUS VIDEO • WOW Extra Virgin Coconut Oil 🥥 | One oil, multiple use → https://youtu.be/AORsAGz8Gns 🔥
Make sure you subscribe to my channel and hit the notification bell, so you don’t miss any of my new videos → https://www.youtube.com/c/IshankiTiwari%E2%80%8B%E2%80%8B
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TWITTER ‣ https://twitter.com/ishankitiwari
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•••••••••••••••••••••••••••••••••••••••••••••••••••
Disclaimer – I can’t guarantee that all of the make-up and skincare products I recommend will suit you. Please test products out on yourself before purchasing. I only feature products I like, or want to try. This video is sponsored. All thoughts mentioned are my own. No affiliate links are used. Honesty is key on my channel, thank you for supporting me!
Please do not use any photos or content without permission.
ʕ•ᴥ•ʔ I love you.
Contact me - ishankitiwari@gmail.com
wow omega 3 review after 500 days | wow fish oil benefits for skin , body , review | wow fish oil
wow website- https://mdeal.in/c_x22Nb
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1. 🌟Plan duration 30-60 days
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Nuclear power plants generate clean electricity – without CO2 emissions. They also create waste in the form of used nuclear fuel.
What is nuclear waste?
What are its hazards?
How is it stored today?
What are the long-term plans?
How much waste do we make?
What is the composition of nuclear waste?
How does it compare to fossil fuel waste?
अगर आप इसे खरीदना चाहते हैं तो निम्न लिंक पर क्लिक करें
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https://www.instagram.com/gharelu.nuskha/Hello friends welcome to our gharelu nuskha once again. today I will tell you the most important home
remedies which will be more beneficial .that’s why I am recommending this remedies. Yes friends Yes,
today I will tell you about the benefits of serving cinnamon i.e. apple cider vinegar. You know that there
is countless advantages of eating apple cider vinegar. There are many brands available in the market so
we are confused about which brand is used. Friends I will tell you that you can use any brand but it is
trustworthy but if you ask me then I recommended you “wow Apple Cider Vinegar” because I use it and I
feel it is right, so today I am going to tell you about its benefits. Yes friends, by taking it, you get quick
and quick recovery in your body. There are also many more advantage of it .so let’s know what kind of
problem “wow Apple Cider Vinegar” should use .
Friends, this is the “wow Apple Cider Vinegar”. it is easily available in the market. This is 100% pure and
good quality. It is made in a hygienic way with the juice of the Himalayan region. It contains all the
ingredients that keep you fit and fit. It is anti bacterial, anti-viral, anti-fungal and anti-septic. This
reduces inflammation. Along With, it also kills the dangerous viruses, bacteria and fungus which is
present in your body .It also regulates high cholesterol in diabetes sugar.
How to use it:
Take a cup of water, mix it well with a spoonful of apple cider vinegar. Now take this mixture in empty
stomach in the morning. The above problems will be removed from its continuous consumption.
Anyone who is not suffering from diabetes can mix one teaspoon of honey in it. Friends, if someone has
suffer from dandruff, acne, wound, skin itching problem, then take “wow Apple Cider Vinegar”and
water in equal amounts. Now put it on your face or acne, wound, skin itching and leave it overnight and
wash it in the morning, apply it on your hair to remove dandruff from your hair.
Friends, many people have problems in their throat; their mouth smells bad. “wow Apple Cider Vinegar”
is a best remedies for those people. For this, mix a spoonful vinegar and a spoonful water thoroughly.
Now rinse your throat with this mixture.Doing this will get rid from throat and the deodorant of the mouth
problem. With this you can also clean teeth and nails with the help of “wow Apple Cider Vinegar”. For
this Take a little cotton. Now dip it in vinegar. After dipping it cleans teeth or nails. By doing it your nails
and teeth will looks bright. friends You can also use the “wow Apple Cider Vinegar” in a salad.The
biggest advantage of this is that it does not have any side effects. This is 100% natural.You can put it on
your skin without any fear. The company claims that after several trials it arrives at your house. That's
why people are using it without any worry. If you want to use the “wow Apple Cider Vinegar”, please do
not hesitate. You can buy it from your nearest market. If you want, you can also buy it online too. For
this, we have given a link to blue color in the description of this video. You can order by clicking on that
link. Friends, “wow Apple Cider Vinegar” priced is just Rs 599. And the most egotistic thing is that the
company has said that the “wow Apple Cider Vinegar” is completely effective. If you are not satisfied with
this product then within 30 days, the uncovered pack can also be returned. And for this the company will
return the money to you without any question. Friends, this is the reason I recommends you
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6️⃣ Reasons to love Wow Skin Science:
🔹Natural Ingredients: Our products are created with natural ingredients that are safe to use on the skin.
🔹Himalayan Born: We first started our operation in the Himalayas. Talk about how our ingredients are sourced from all across India. Water used in our products is from Himalayan streams. Formulations are created in the Dehradun.
🔹No Chemicals: Talk about the purity of our products. How the products are pure and without any chemicals. We have a strict policy against the use of parabens, sulphates, mineral oils, additives, silicones, and mineral oils.
🔹Women Made, Women Powered: Our workforce currently consists of 80% women. These women, employed in various departments, are the factors behind our exponential growth trajectory.
🔹Animal Love: We have a zero-tolerance policy when it comes to animal testing and cruelty. Our products are cruelty-free and do not contain animal-derived ingredients. We pride ourselves on our commitment to delivering guilt-free products on your doorsteps.
🔹Eco-Friendly Packaging: We have started creating our packages with 30% post-consumer recycled packaging.
👩💻QR code scan
Scan QR code on the side of the package that can be used to determine the authenticity of the products.
Scan with any QR scanner and check the authenticity.
🎉Reward Program: Get points for every scan to redeem on next purchase.
▶All the content in this channel is made by me, The Channel Owner
(Beautiful Within Channel).
Before using any of the content from my videos, kindly first take permission.
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👉 I have made this channel to bring positivity n togetherness. So, lets learn from each other and make friends.
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👉So, Lets live happily, learn from each other and grow together.
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i hope you all will enjoy the video.
Disclaimer- All the prices and net weight are approximately given to the best of my knowledge i have no intention to harm any brand or product. plz do a patch test before trying any DIY. And make sure you are not allergic to any ingredients used in DIY. DIY are my own personal natural home remedies decide for youself if you can use it or not. Links given above are affiliate link.
Thankyou please subscribe to my channel hit the like button and also don't forget to share.
Takecare.
AWESOME ANKITA
How To Lose Weight With Apple Cider Vinegar | Without Diet Easy Fat Lose
Hey guys Bandana here welcome to my channel In this video I am sharing with you all use of apple cider vinegar for losing belly fat.I will show you how to use
apple cider vinegar and how helpful it's in your weight lose journey. I have used it for 30 days then I decided to share with you guys.
What is Apple Cider Vinegar ?
Apple cider vinegar, or cider vinegar, is a vinegar made from fermented apple juice, and used in salad dressings, marinades, vinaigrettes, food preservatives, and chutneys. It is made by crushing apples, then squeezing out the juice.
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Product Memtioned
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1. Wow Apple Cider Vinegar- https://amzn.to/2VXkN8q
Business inquiries can be sent to kittysworld11@gmail.com
Copyright: Everything you see on this video was created by Bandana Chowdhury Please do not use any photo or video content without permission at kittysworld11@gmail.com
#weightlose #applecider #nodiet
Hi guys welcome to my channel...
Hope you all like it.
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business enquiry : sagarikashrivastwa@gmail.com
Amla Shampoo
Strengthens and refreshes hair
Get lustrous, voluminous, fresh hair with WOW Skin Science Amla Shampoo. It stimulates and strengthens scalp and hair. The shampoo is gentle enough to be used more than thrice a week to keep hair fresh and glossy.
Helps to restore volume and shine to hair
The natural actives strengthen the strands and smoothen the cuticles to improve texture and appearance.
Helps to protect weak strands
Vitamin C in the amla protects hair from damage and stimulates weak roots.
Helps to moisturize and add shine
It hydrates hair and scalp and improves hair texture and appearance.
Infused with natural actives, made without any harmful chemical
The product is made with high percentage of natural ingredients and minus parabens, sulphates, mineral oil, color or silicones.
Amla Conditioner
Repairing and restoring care
Get lustrous, voluminous, fresh hair with WOW Skin Science Amla Conditioner. It strengthens and protects hair strands. Helps to moisturize your strands and envelop your hair in a fresh fragrance. Use this conditioner after every hair wash to condition your strands, add volume and shine.
Helps to restore volume and shine to hair
The natural actives strengthen the strands and smoothen the cuticles to improve texture and appearance.
Helps to protect weak strands
Vitamin C in the amla protects hair from damage and stimulates weak roots.
Helps to moisturize and add shine
Coconut oil, sweet almond oil and D-Panthenol aid in repairing damaged strands making them strong and luxuriant.
Amla Hair Mask
Repairing and restoring care
Get lustrous, voluminous, fresh hair with WOW Skin Science Amla Hair Mask. It strengthens and protects hair strands. Helps to moisturize your strands and envelop your hair in a fresh fragrance. Use this hair mask once a week to condition your strands and add shine
Helps to restore volume and shine to hair
The natural actives strengthen the strands and smoothen the cuticles to improve texture and appearance.
Helps to protect weak strands
Vitamin C in the amla protects hair from damage and stimulates weak roots.
Helps to moisturize and add shine
Sweet almond oil and vitamin aid in repairing damaged strands making them strong and luxuriant.
Copyright : all the content of this channel is made by channel owner ( Sagarika shrivastwa ) do not copy or use any content without permission
See you in my next video.
Bye-bye
Stay blessed
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