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The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank. Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever. Timestamps: 00:00:00 - Intro 00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica 00:02:14 - Gamification and creating a fun work culture 00:04:45 - Proactive vs. reactive: The call center approach 00:05:38 - Why Costa Rica? The appeal of a nearshore BPO 00:06:00 - Language, cultural nuances, and the home run close 00:07:05 - The irreplaceable human touch in customer support 00:10:55 - Speech craft: The art and strategy of communication 00:12:42 - Wrapping up: Time to make this a series! https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1 https://youtu.be/3Y_hVFEU41g https://youtu.be/9-mAZcKXCy0 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dillon Young, Jean-Pierre Frost, Rob Zambito, the daily standup, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank. Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever. Timestamps: 00:00:00 - Intro 00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica 00:02:14 - Gamification and creating a fun work culture 00:04:45 - Proactive vs. reactive: The call center approach 00:05:38 - Why Costa Rica? The appeal of a nearshore BPO 00:06:00 - Language, cultural nuances, and the home run close 00:07:05 - The irreplaceable human touch in customer support 00:10:55 - Speech craft: The art and strategy of communication 00:12:42 - Wrapping up: Time to make this a series! https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1 https://youtu.be/3Y_hVFEU41g https://youtu.be/9-mAZcKXCy0 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dillon Young, Jean-Pierre Frost, Rob Zambito, the daily standup, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank. Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever. Timestamps: 00:00:00 - Intro 00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica 00:02:14 - Gamification and creating a fun work culture 00:04:45 - Proactive vs. reactive: The call center approach 00:05:38 - Why Costa Rica? The appeal of a nearshore BPO 00:06:00 - Language, cultural nuances, and the home run close 00:07:05 - The irreplaceable human touch in customer support 00:10:55 - Speech craft: The art and strategy of communication 00:12:42 - Wrapping up: Time to make this a series! https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1 https://youtu.be/3Y_hVFEU41g https://youtu.be/9-mAZcKXCy0 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dillon Young, Jean-Pierre Frost, Rob Zambito, the daily standup, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank. Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever. Timestamps: 00:00:00 - Intro 00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica 00:02:14 - Gamification and creating a fun work culture 00:04:45 - Proactive vs. reactive: The call center approach 00:05:38 - Why Costa Rica? The appeal of a nearshore BPO 00:06:00 - Language, cultural nuances, and the home run close 00:07:05 - The irreplaceable human touch in customer support 00:10:55 - Speech craft: The art and strategy of communication 00:12:42 - Wrapping up: Time to make this a series! https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1 https://youtu.be/3Y_hVFEU41g https://youtu.be/9-mAZcKXCy0 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dillon Young, Jean-Pierre Frost, Rob Zambito, the daily standup, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank. Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever. Timestamps: 00:00:00 - Intro 00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica 00:02:14 - Gamification and creating a fun work culture 00:04:45 - Proactive vs. reactive: The call center approach 00:05:38 - Why Costa Rica? The appeal of a nearshore BPO 00:06:00 - Language, cultural nuances, and the home run close 00:07:05 - The irreplaceable human touch in customer support 00:10:55 - Speech craft: The art and strategy of communication 00:12:42 - Wrapping up: Time to make this a series! https://youtu.be/U8K_x9MYogA?si=5DgxuWNwtL5Z7NH1 https://youtu.be/3Y_hVFEU41g https://youtu.be/9-mAZcKXCy0 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dillon Young, Jean-Pierre Frost, Rob Zambito, the daily standup, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge. The Common Cents Show is all about Entrepreneurship and Business. Join us for weekly content and strategy. Richard Blank's Decision to Move to Costa Rica It was a one in a million opportunity when I was 27 years old back in August of 2000. A friend of mine who owned a center here said, Richie, come down and come and teach English for a couple months. Relax for a little bit, take a break. When I came to Costa Rica, I didn't want to leave. So after those 60 days, I went to my friend and asked if I could stay. And he said, you beat me to the punch. I was just about to offer it to you as well. And just like as you would expect, there were hugs and high fives and smiles. I worked with my friend for four years. I learned the business. The Real Secret Behind Starting a Business But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving call center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected. Understanding Tone and Cadence in Customer Interactions Let's talk about some of that. I want to hear a piece of that. I want to function as if I was working in your center. So you're training them to hear tone, response, cadence, and a person's voice to respond to that. Is that right? Yeah, you can tell when someone's yelling at you. And you can tell in grandma's fist. So what people need to do is to slow down and severely calm down. And there are some actions. Do you want me to juggle some stuff for you? Sure, I'll give you a couple quick techniques. https://youtu.be/1z0-Sbk-dVY https://youtu.be/1xp9CbU_qsM https://youtu.be/J9W-UU1J0e4 https://youtu.be/U-JmZp7z0Zk Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Micah Logan, the common cents show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Micah Logan is a Small Business Growth Expert, Business Turnaround Specialist, Business Coach, Forbes Contributor, Award-Winning Entrepreneur, and Business Systems Architect. Are You struggling with inconsistent profits, cash flow crunches, or operational inefficiencies? DISCOVER the Small Business Mastery System – Your path to fixing cash flow, profits, and operational inefficiencies. Schedule your free discovery session today! For years, we’ve helped small businesses just like yours overcome challenges and achieve lasting growth is your business surviving or thriving? Most small businesses face these challenges in their first 5-7 years, leaving owners overwhelmed and unsure of the next steps. Discover how we can help your business thrive. Scroll down to learn more about the Small Business Mastery System Millions of Small Businesses Get Stuck Because Entrepreneurs Don’t Know How to Fix Their Broken Businesses But They Don’t Have To Stay Stuck because Entrepreneurs have no idea how to fix their broken businesses. Is it your sales program? Is it your marketing strategy? Is it an employee problem? Have you established the right metrics or Key Performance Indicators to measure how well your company is doing? but there’s a solution. Introducing the Small Business Mastery System – a proven two-phase framework designed to stabilize, optimize, and scale your business. Created by Micah Logan, a seasoned entrepreneur, business coach, and consultant with over 20 years of experience running and advising successful companies, this system is built on real-world insights and tested strategies. With the TURNAROUND Framework, we’ll help you regain control, resolve critical issues, and establish a strong foundation. Then, the ALTITUDE Framework guides you to achieve sustainable growth, measurable success, and long-term scalability. See Real Results From Business Owners Just Like You Future Masters Chess Academy – From Leads to Growth K&T Cleaning Services – Building Efficiency Meet Micah your partner in business success Micah Logan is a 20-year award-winning Entrepreneur, Forbes Contributor, and Business Coach who has helped his client achieve the following: Generate over 2,000 leads Add $10 million in additional revenue Open additional locations Assisted with Mergers and Acquisitions Improve Revenue to Expense efficiency ratios over 30% “I achieve these results by tailoring strategies to each business's unique challenges and strengths.” Micah specializes in turnarounds, business growth strategy, SOP implementation, and brand direction. Don’t spend another week feeling stuck and overwhelmed. Let’s work together to turn your business into the thriving success it deserves to be. Book Your Strategy Call Now Unlock Your Business Potential: Calculate Your Coaching ROI See how investing in coaching can transform your revenue and profits with our exclusive tool designed for small business owners The Logan Companies Business Growth Estimator Discover the potential growth and efficiency improvements your business could achieve with our coaching services. TURNAROUND Framework: Stabilizes and Fixes Critical Issues The TURNAROUND Framework focuses on addressing immediate challenges, such as cash flow management, operational inefficiencies, and lead generation. This phase is designed to stabilize your business and set a strong foundation for growth. With actionable steps like aligning accountability, nurturing revenue, and realigning your team, you’ll regain control and clarity. PHASE II ALTITUDE Framework: Optimize and Scale for Sustainable Success The ALTITUDE Framework builds upon the stability achieved in TURNAROUND. This phase introduces advanced strategies for scaling your business, such as leveraging metrics, innovating for growth, and empowering your team with actionable insights. It’s a comprehensive roadmap for achieving long-term success and thriving in a competitive marketplace. Ready to take the first step? Let's start your transformation journey The Small Business Mastery Framework is a holistic, two-phase system designed to help small business owners like you achieve consistent profitability, operational efficiency, and sustainable growth. This methodology draws on over 20 years of real-world experience in coaching, consulting, and building businesses across industries. About Micah Logan Micah Logan is a 20-year award-winning entrepreneur and business coach, who has built a career on ruthless consistency and an unyielding passion for entrepreneurship. Micah’s expertise spans various sectors, from health and wellness to manufacturing and franchising, positioning him as a powerhouse coach for business owners ready to scale into multiple six and seven-figure incomes. His success record is inarguable. Micah has introduced products to international markets, negotiated global licensing agreements, established national sales organizations, and built national distribution partnerships. His trailblazing achievements have led to significant successes for his companies and measurable outcomes for his partners. His influence in the health and wellness industry is backed by five consecutive "best of" awards, and his impact in franchising was recognized with the Fran-tastic 500 award in 2021 and a top franchise influencer award in 2022. Micah's coaching approach centers around his unique B.O.P. methodology (Blueprint, Optimize, Position). This strategy empowers business owners to craft a bulletproof blueprint that refines processes and systems, thereby eliminating inefficiencies. The optimization phase sharpens areas that need support, implements KPIs, refines brand messaging, deepens financial understanding, and sets up SOPs for scalable operations. Finally, positioning aligns the business to target the right customers with the right products and services, ensuring the brand message resonates with the business operations. During the COVID-19 pandemic, Micah demonstrated his commitment to entrepreneurship as part of a team that supported over 540 businesses through the lockdowns. This action highlighted his resolve to transform lives through business ownership. Micah is also a contributor to Forbes.com’s Entrepreneur and Small Business sections. If you're ready to optimize your business, refine your processes, and scale your operations, Micah Logan stands ready to guide you to success. Join him on this transformative journey, and let's turn your entrepreneurial dream into a thriving reality. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #MicahLogan #thecommoncentsshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Using Language and Strategy to Navigate Business Personally, sure, speaking Spanish opens doors for me and shows respect. But guess what it also does? It's the James Bond. Sometimes I say, you're no Spico Españolo. They're like, this guy's an idiot. And so I'll sit back. And it's only for selected company. But I'll see if people are sizing me up or saying things about me. I don't need to disclose that to everybody if they have bad intentions. But for the most part, I speak Spanish. But I have used that for my own protection from time to time. And I guess when they see me and I'm a business owner and I wear a suit, you would believe that they would charge more. Let's be realistic. So what do I do? I got my main man out there. I got Ace. he goes to the place. So instead of $100, now it's $45 and transportation. Thank you. Yeah, this is great. And so you need to have the right people that know the right people.

Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge. The Common Cents Show is all about Entrepreneurship and Business. Join us for weekly content and strategy. Richard Blank's Decision to Move to Costa Rica It was a one in a million opportunity when I was 27 years old back in August of 2000. A friend of mine who owned a center here said, Richie, come down and come and teach English for a couple months. Relax for a little bit, take a break. When I came to Costa Rica, I didn't want to leave. So after those 60 days, I went to my friend and asked if I could stay. And he said, you beat me to the punch. I was just about to offer it to you as well. And just like as you would expect, there were hugs and high fives and smiles. I worked with my friend for four years. I learned the business. The Real Secret Behind Starting a Business But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving call center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected. Understanding Tone and Cadence in Customer Interactions Let's talk about some of that. I want to hear a piece of that. I want to function as if I was working in your center. So you're training them to hear tone, response, cadence, and a person's voice to respond to that. Is that right? Yeah, you can tell when someone's yelling at you. And you can tell in grandma's fist. So what people need to do is to slow down and severely calm down. And there are some actions. Do you want me to juggle some stuff for you? Sure, I'll give you a couple quick techniques. https://youtu.be/1z0-Sbk-dVY https://youtu.be/1xp9CbU_qsM https://youtu.be/J9W-UU1J0e4 https://youtu.be/U-JmZp7z0Zk Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Micah Logan, the common cents show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Micah Logan is a Small Business Growth Expert, Business Turnaround Specialist, Business Coach, Forbes Contributor, Award-Winning Entrepreneur, and Business Systems Architect. Are You struggling with inconsistent profits, cash flow crunches, or operational inefficiencies? DISCOVER the Small Business Mastery System – Your path to fixing cash flow, profits, and operational inefficiencies. Schedule your free discovery session today! For years, we’ve helped small businesses just like yours overcome challenges and achieve lasting growth is your business surviving or thriving? Most small businesses face these challenges in their first 5-7 years, leaving owners overwhelmed and unsure of the next steps. Discover how we can help your business thrive. Scroll down to learn more about the Small Business Mastery System Millions of Small Businesses Get Stuck Because Entrepreneurs Don’t Know How to Fix Their Broken Businesses But They Don’t Have To Stay Stuck because Entrepreneurs have no idea how to fix their broken businesses. Is it your sales program? Is it your marketing strategy? Is it an employee problem? Have you established the right metrics or Key Performance Indicators to measure how well your company is doing? but there’s a solution. Introducing the Small Business Mastery System – a proven two-phase framework designed to stabilize, optimize, and scale your business. Created by Micah Logan, a seasoned entrepreneur, business coach, and consultant with over 20 years of experience running and advising successful companies, this system is built on real-world insights and tested strategies. With the TURNAROUND Framework, we’ll help you regain control, resolve critical issues, and establish a strong foundation. Then, the ALTITUDE Framework guides you to achieve sustainable growth, measurable success, and long-term scalability. See Real Results From Business Owners Just Like You Future Masters Chess Academy – From Leads to Growth K&T Cleaning Services – Building Efficiency Meet Micah your partner in business success Micah Logan is a 20-year award-winning Entrepreneur, Forbes Contributor, and Business Coach who has helped his client achieve the following: Generate over 2,000 leads Add $10 million in additional revenue Open additional locations Assisted with Mergers and Acquisitions Improve Revenue to Expense efficiency ratios over 30% “I achieve these results by tailoring strategies to each business's unique challenges and strengths.” Micah specializes in turnarounds, business growth strategy, SOP implementation, and brand direction. Don’t spend another week feeling stuck and overwhelmed. Let’s work together to turn your business into the thriving success it deserves to be. Book Your Strategy Call Now Unlock Your Business Potential: Calculate Your Coaching ROI See how investing in coaching can transform your revenue and profits with our exclusive tool designed for small business owners The Logan Companies Business Growth Estimator Discover the potential growth and efficiency improvements your business could achieve with our coaching services. TURNAROUND Framework: Stabilizes and Fixes Critical Issues The TURNAROUND Framework focuses on addressing immediate challenges, such as cash flow management, operational inefficiencies, and lead generation. This phase is designed to stabilize your business and set a strong foundation for growth. With actionable steps like aligning accountability, nurturing revenue, and realigning your team, you’ll regain control and clarity. PHASE II ALTITUDE Framework: Optimize and Scale for Sustainable Success The ALTITUDE Framework builds upon the stability achieved in TURNAROUND. This phase introduces advanced strategies for scaling your business, such as leveraging metrics, innovating for growth, and empowering your team with actionable insights. It’s a comprehensive roadmap for achieving long-term success and thriving in a competitive marketplace. Ready to take the first step? Let's start your transformation journey The Small Business Mastery Framework is a holistic, two-phase system designed to help small business owners like you achieve consistent profitability, operational efficiency, and sustainable growth. This methodology draws on over 20 years of real-world experience in coaching, consulting, and building businesses across industries. About Micah Logan Micah Logan is a 20-year award-winning entrepreneur and business coach, who has built a career on ruthless consistency and an unyielding passion for entrepreneurship. Micah’s expertise spans various sectors, from health and wellness to manufacturing and franchising, positioning him as a powerhouse coach for business owners ready to scale into multiple six and seven-figure incomes. His success record is inarguable. Micah has introduced products to international markets, negotiated global licensing agreements, established national sales organizations, and built national distribution partnerships. His trailblazing achievements have led to significant successes for his companies and measurable outcomes for his partners. His influence in the health and wellness industry is backed by five consecutive "best of" awards, and his impact in franchising was recognized with the Fran-tastic 500 award in 2021 and a top franchise influencer award in 2022. Micah's coaching approach centers around his unique B.O.P. methodology (Blueprint, Optimize, Position). This strategy empowers business owners to craft a bulletproof blueprint that refines processes and systems, thereby eliminating inefficiencies. The optimization phase sharpens areas that need support, implements KPIs, refines brand messaging, deepens financial understanding, and sets up SOPs for scalable operations. Finally, positioning aligns the business to target the right customers with the right products and services, ensuring the brand message resonates with the business operations. During the COVID-19 pandemic, Micah demonstrated his commitment to entrepreneurship as part of a team that supported over 540 businesses through the lockdowns. This action highlighted his resolve to transform lives through business ownership. Micah is also a contributor to Forbes.com’s Entrepreneur and Small Business sections. If you're ready to optimize your business, refine your processes, and scale your operations, Micah Logan stands ready to guide you to success. Join him on this transformative journey, and let's turn your entrepreneurial dream into a thriving reality. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #MicahLogan #thecommoncentsshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Using Language and Strategy to Navigate Business Personally, sure, speaking Spanish opens doors for me and shows respect. But guess what it also does? It's the James Bond. Sometimes I say, you're no Spico Españolo. They're like, this guy's an idiot. And so I'll sit back. And it's only for selected company. But I'll see if people are sizing me up or saying things about me. I don't need to disclose that to everybody if they have bad intentions. But for the most part, I speak Spanish. But I have used that for my own protection from time to time. And I guess when they see me and I'm a business owner and I wear a suit, you would believe that they would charge more. Let's be realistic. So what do I do? I got my main man out there. I got Ace. he goes to the place. So instead of $100, now it's $45 and transportation. Thank you. Yeah, this is great. And so you need to have the right people that know the right people.

Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge. The Common Cents Show is all about Entrepreneurship and Business. Join us for weekly content and strategy. Richard Blank's Decision to Move to Costa Rica It was a one in a million opportunity when I was 27 years old back in August of 2000. A friend of mine who owned a center here said, Richie, come down and come and teach English for a couple months. Relax for a little bit, take a break. When I came to Costa Rica, I didn't want to leave. So after those 60 days, I went to my friend and asked if I could stay. And he said, you beat me to the punch. I was just about to offer it to you as well. And just like as you would expect, there were hugs and high fives and smiles. I worked with my friend for four years. I learned the business. The Real Secret Behind Starting a Business But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving call center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected. Understanding Tone and Cadence in Customer Interactions Let's talk about some of that. I want to hear a piece of that. I want to function as if I was working in your center. So you're training them to hear tone, response, cadence, and a person's voice to respond to that. Is that right? Yeah, you can tell when someone's yelling at you. And you can tell in grandma's fist. So what people need to do is to slow down and severely calm down. And there are some actions. Do you want me to juggle some stuff for you? Sure, I'll give you a couple quick techniques. https://youtu.be/1z0-Sbk-dVY https://youtu.be/1xp9CbU_qsM https://youtu.be/J9W-UU1J0e4 https://youtu.be/U-JmZp7z0Zk Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Micah Logan, the common cents show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Micah Logan is a Small Business Growth Expert, Business Turnaround Specialist, Business Coach, Forbes Contributor, Award-Winning Entrepreneur, and Business Systems Architect. Are You struggling with inconsistent profits, cash flow crunches, or operational inefficiencies? DISCOVER the Small Business Mastery System – Your path to fixing cash flow, profits, and operational inefficiencies. Schedule your free discovery session today! For years, we’ve helped small businesses just like yours overcome challenges and achieve lasting growth is your business surviving or thriving? Most small businesses face these challenges in their first 5-7 years, leaving owners overwhelmed and unsure of the next steps. Discover how we can help your business thrive. Scroll down to learn more about the Small Business Mastery System Millions of Small Businesses Get Stuck Because Entrepreneurs Don’t Know How to Fix Their Broken Businesses But They Don’t Have To Stay Stuck because Entrepreneurs have no idea how to fix their broken businesses. Is it your sales program? Is it your marketing strategy? Is it an employee problem? Have you established the right metrics or Key Performance Indicators to measure how well your company is doing? but there’s a solution. Introducing the Small Business Mastery System – a proven two-phase framework designed to stabilize, optimize, and scale your business. Created by Micah Logan, a seasoned entrepreneur, business coach, and consultant with over 20 years of experience running and advising successful companies, this system is built on real-world insights and tested strategies. With the TURNAROUND Framework, we’ll help you regain control, resolve critical issues, and establish a strong foundation. Then, the ALTITUDE Framework guides you to achieve sustainable growth, measurable success, and long-term scalability. See Real Results From Business Owners Just Like You Future Masters Chess Academy – From Leads to Growth K&T Cleaning Services – Building Efficiency Meet Micah your partner in business success Micah Logan is a 20-year award-winning Entrepreneur, Forbes Contributor, and Business Coach who has helped his client achieve the following: Generate over 2,000 leads Add $10 million in additional revenue Open additional locations Assisted with Mergers and Acquisitions Improve Revenue to Expense efficiency ratios over 30% “I achieve these results by tailoring strategies to each business's unique challenges and strengths.” Micah specializes in turnarounds, business growth strategy, SOP implementation, and brand direction. Don’t spend another week feeling stuck and overwhelmed. Let’s work together to turn your business into the thriving success it deserves to be. Book Your Strategy Call Now Unlock Your Business Potential: Calculate Your Coaching ROI See how investing in coaching can transform your revenue and profits with our exclusive tool designed for small business owners The Logan Companies Business Growth Estimator Discover the potential growth and efficiency improvements your business could achieve with our coaching services. TURNAROUND Framework: Stabilizes and Fixes Critical Issues The TURNAROUND Framework focuses on addressing immediate challenges, such as cash flow management, operational inefficiencies, and lead generation. This phase is designed to stabilize your business and set a strong foundation for growth. With actionable steps like aligning accountability, nurturing revenue, and realigning your team, you’ll regain control and clarity. PHASE II ALTITUDE Framework: Optimize and Scale for Sustainable Success The ALTITUDE Framework builds upon the stability achieved in TURNAROUND. This phase introduces advanced strategies for scaling your business, such as leveraging metrics, innovating for growth, and empowering your team with actionable insights. It’s a comprehensive roadmap for achieving long-term success and thriving in a competitive marketplace. Ready to take the first step? Let's start your transformation journey The Small Business Mastery Framework is a holistic, two-phase system designed to help small business owners like you achieve consistent profitability, operational efficiency, and sustainable growth. This methodology draws on over 20 years of real-world experience in coaching, consulting, and building businesses across industries. About Micah Logan Micah Logan is a 20-year award-winning entrepreneur and business coach, who has built a career on ruthless consistency and an unyielding passion for entrepreneurship. Micah’s expertise spans various sectors, from health and wellness to manufacturing and franchising, positioning him as a powerhouse coach for business owners ready to scale into multiple six and seven-figure incomes. His success record is inarguable. Micah has introduced products to international markets, negotiated global licensing agreements, established national sales organizations, and built national distribution partnerships. His trailblazing achievements have led to significant successes for his companies and measurable outcomes for his partners. His influence in the health and wellness industry is backed by five consecutive "best of" awards, and his impact in franchising was recognized with the Fran-tastic 500 award in 2021 and a top franchise influencer award in 2022. Micah's coaching approach centers around his unique B.O.P. methodology (Blueprint, Optimize, Position). This strategy empowers business owners to craft a bulletproof blueprint that refines processes and systems, thereby eliminating inefficiencies. The optimization phase sharpens areas that need support, implements KPIs, refines brand messaging, deepens financial understanding, and sets up SOPs for scalable operations. Finally, positioning aligns the business to target the right customers with the right products and services, ensuring the brand message resonates with the business operations. During the COVID-19 pandemic, Micah demonstrated his commitment to entrepreneurship as part of a team that supported over 540 businesses through the lockdowns. This action highlighted his resolve to transform lives through business ownership. Micah is also a contributor to Forbes.com’s Entrepreneur and Small Business sections. If you're ready to optimize your business, refine your processes, and scale your operations, Micah Logan stands ready to guide you to success. Join him on this transformative journey, and let's turn your entrepreneurial dream into a thriving reality. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #MicahLogan #thecommoncentsshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Using Language and Strategy to Navigate Business Personally, sure, speaking Spanish opens doors for me and shows respect. But guess what it also does? It's the James Bond. Sometimes I say, you're no Spico Españolo. They're like, this guy's an idiot. And so I'll sit back. And it's only for selected company. But I'll see if people are sizing me up or saying things about me. I don't need to disclose that to everybody if they have bad intentions. But for the most part, I speak Spanish. But I have used that for my own protection from time to time. And I guess when they see me and I'm a business owner and I wear a suit, you would believe that they would charge more. Let's be realistic. So what do I do? I got my main man out there. I got Ace. he goes to the place. So instead of $100, now it's $45 and transportation. Thank you. Yeah, this is great. And so you need to have the right people that know the right people.

Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge. The Common Cents Show is all about Entrepreneurship and Business. Join us for weekly content and strategy. Richard Blank's Decision to Move to Costa Rica It was a one in a million opportunity when I was 27 years old back in August of 2000. A friend of mine who owned a center here said, Richie, come down and come and teach English for a couple months. Relax for a little bit, take a break. When I came to Costa Rica, I didn't want to leave. So after those 60 days, I went to my friend and asked if I could stay. And he said, you beat me to the punch. I was just about to offer it to you as well. And just like as you would expect, there were hugs and high fives and smiles. I worked with my friend for four years. I learned the business. The Real Secret Behind Starting a Business But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving call center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected. Understanding Tone and Cadence in Customer Interactions Let's talk about some of that. I want to hear a piece of that. I want to function as if I was working in your center. So you're training them to hear tone, response, cadence, and a person's voice to respond to that. Is that right? Yeah, you can tell when someone's yelling at you. And you can tell in grandma's fist. So what people need to do is to slow down and severely calm down. And there are some actions. Do you want me to juggle some stuff for you? Sure, I'll give you a couple quick techniques. https://youtu.be/1z0-Sbk-dVY https://youtu.be/1xp9CbU_qsM https://youtu.be/J9W-UU1J0e4 https://youtu.be/U-JmZp7z0Zk Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Micah Logan, the common cents show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Micah Logan is a Small Business Growth Expert, Business Turnaround Specialist, Business Coach, Forbes Contributor, Award-Winning Entrepreneur, and Business Systems Architect. Are You struggling with inconsistent profits, cash flow crunches, or operational inefficiencies? DISCOVER the Small Business Mastery System – Your path to fixing cash flow, profits, and operational inefficiencies. Schedule your free discovery session today! For years, we’ve helped small businesses just like yours overcome challenges and achieve lasting growth is your business surviving or thriving? Most small businesses face these challenges in their first 5-7 years, leaving owners overwhelmed and unsure of the next steps. Discover how we can help your business thrive. Scroll down to learn more about the Small Business Mastery System Millions of Small Businesses Get Stuck Because Entrepreneurs Don’t Know How to Fix Their Broken Businesses But They Don’t Have To Stay Stuck because Entrepreneurs have no idea how to fix their broken businesses. Is it your sales program? Is it your marketing strategy? Is it an employee problem? Have you established the right metrics or Key Performance Indicators to measure how well your company is doing? but there’s a solution. Introducing the Small Business Mastery System – a proven two-phase framework designed to stabilize, optimize, and scale your business. Created by Micah Logan, a seasoned entrepreneur, business coach, and consultant with over 20 years of experience running and advising successful companies, this system is built on real-world insights and tested strategies. With the TURNAROUND Framework, we’ll help you regain control, resolve critical issues, and establish a strong foundation. Then, the ALTITUDE Framework guides you to achieve sustainable growth, measurable success, and long-term scalability. See Real Results From Business Owners Just Like You Future Masters Chess Academy – From Leads to Growth K&T Cleaning Services – Building Efficiency Meet Micah your partner in business success Micah Logan is a 20-year award-winning Entrepreneur, Forbes Contributor, and Business Coach who has helped his client achieve the following: Generate over 2,000 leads Add $10 million in additional revenue Open additional locations Assisted with Mergers and Acquisitions Improve Revenue to Expense efficiency ratios over 30% “I achieve these results by tailoring strategies to each business's unique challenges and strengths.” Micah specializes in turnarounds, business growth strategy, SOP implementation, and brand direction. Don’t spend another week feeling stuck and overwhelmed. Let’s work together to turn your business into the thriving success it deserves to be. Book Your Strategy Call Now Unlock Your Business Potential: Calculate Your Coaching ROI See how investing in coaching can transform your revenue and profits with our exclusive tool designed for small business owners The Logan Companies Business Growth Estimator Discover the potential growth and efficiency improvements your business could achieve with our coaching services. TURNAROUND Framework: Stabilizes and Fixes Critical Issues The TURNAROUND Framework focuses on addressing immediate challenges, such as cash flow management, operational inefficiencies, and lead generation. This phase is designed to stabilize your business and set a strong foundation for growth. With actionable steps like aligning accountability, nurturing revenue, and realigning your team, you’ll regain control and clarity. PHASE II ALTITUDE Framework: Optimize and Scale for Sustainable Success The ALTITUDE Framework builds upon the stability achieved in TURNAROUND. This phase introduces advanced strategies for scaling your business, such as leveraging metrics, innovating for growth, and empowering your team with actionable insights. It’s a comprehensive roadmap for achieving long-term success and thriving in a competitive marketplace. Ready to take the first step? Let's start your transformation journey The Small Business Mastery Framework is a holistic, two-phase system designed to help small business owners like you achieve consistent profitability, operational efficiency, and sustainable growth. This methodology draws on over 20 years of real-world experience in coaching, consulting, and building businesses across industries. About Micah Logan Micah Logan is a 20-year award-winning entrepreneur and business coach, who has built a career on ruthless consistency and an unyielding passion for entrepreneurship. Micah’s expertise spans various sectors, from health and wellness to manufacturing and franchising, positioning him as a powerhouse coach for business owners ready to scale into multiple six and seven-figure incomes. His success record is inarguable. Micah has introduced products to international markets, negotiated global licensing agreements, established national sales organizations, and built national distribution partnerships. His trailblazing achievements have led to significant successes for his companies and measurable outcomes for his partners. His influence in the health and wellness industry is backed by five consecutive "best of" awards, and his impact in franchising was recognized with the Fran-tastic 500 award in 2021 and a top franchise influencer award in 2022. Micah's coaching approach centers around his unique B.O.P. methodology (Blueprint, Optimize, Position). This strategy empowers business owners to craft a bulletproof blueprint that refines processes and systems, thereby eliminating inefficiencies. The optimization phase sharpens areas that need support, implements KPIs, refines brand messaging, deepens financial understanding, and sets up SOPs for scalable operations. Finally, positioning aligns the business to target the right customers with the right products and services, ensuring the brand message resonates with the business operations. During the COVID-19 pandemic, Micah demonstrated his commitment to entrepreneurship as part of a team that supported over 540 businesses through the lockdowns. This action highlighted his resolve to transform lives through business ownership. Micah is also a contributor to Forbes.com’s Entrepreneur and Small Business sections. If you're ready to optimize your business, refine your processes, and scale your operations, Micah Logan stands ready to guide you to success. Join him on this transformative journey, and let's turn your entrepreneurial dream into a thriving reality. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #MicahLogan #thecommoncentsshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Using Language and Strategy to Navigate Business Personally, sure, speaking Spanish opens doors for me and shows respect. But guess what it also does? It's the James Bond. Sometimes I say, you're no Spico Españolo. They're like, this guy's an idiot. And so I'll sit back. And it's only for selected company. But I'll see if people are sizing me up or saying things about me. I don't need to disclose that to everybody if they have bad intentions. But for the most part, I speak Spanish. But I have used that for my own protection from time to time. And I guess when they see me and I'm a business owner and I wear a suit, you would believe that they would charge more. Let's be realistic. So what do I do? I got my main man out there. I got Ace. he goes to the place. So instead of $100, now it's $45 and transportation. Thank you. Yeah, this is great. And so you need to have the right people that know the right people.

Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge. The Common Cents Show is all about Entrepreneurship and Business. Join us for weekly content and strategy. Richard Blank's Decision to Move to Costa Rica It was a one in a million opportunity when I was 27 years old back in August of 2000. A friend of mine who owned a center here said, Richie, come down and come and teach English for a couple months. Relax for a little bit, take a break. When I came to Costa Rica, I didn't want to leave. So after those 60 days, I went to my friend and asked if I could stay. And he said, you beat me to the punch. I was just about to offer it to you as well. And just like as you would expect, there were hugs and high fives and smiles. I worked with my friend for four years. I learned the business. The Real Secret Behind Starting a Business But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving call center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected. Understanding Tone and Cadence in Customer Interactions Let's talk about some of that. I want to hear a piece of that. I want to function as if I was working in your center. So you're training them to hear tone, response, cadence, and a person's voice to respond to that. Is that right? Yeah, you can tell when someone's yelling at you. And you can tell in grandma's fist. So what people need to do is to slow down and severely calm down. And there are some actions. Do you want me to juggle some stuff for you? Sure, I'll give you a couple quick techniques. https://youtu.be/1z0-Sbk-dVY https://youtu.be/1xp9CbU_qsM https://youtu.be/J9W-UU1J0e4 https://youtu.be/U-JmZp7z0Zk Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Micah Logan, the common cents show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Micah Logan is a Small Business Growth Expert, Business Turnaround Specialist, Business Coach, Forbes Contributor, Award-Winning Entrepreneur, and Business Systems Architect. Are You struggling with inconsistent profits, cash flow crunches, or operational inefficiencies? DISCOVER the Small Business Mastery System – Your path to fixing cash flow, profits, and operational inefficiencies. Schedule your free discovery session today! For years, we’ve helped small businesses just like yours overcome challenges and achieve lasting growth is your business surviving or thriving? Most small businesses face these challenges in their first 5-7 years, leaving owners overwhelmed and unsure of the next steps. Discover how we can help your business thrive. Scroll down to learn more about the Small Business Mastery System Millions of Small Businesses Get Stuck Because Entrepreneurs Don’t Know How to Fix Their Broken Businesses But They Don’t Have To Stay Stuck because Entrepreneurs have no idea how to fix their broken businesses. Is it your sales program? Is it your marketing strategy? Is it an employee problem? Have you established the right metrics or Key Performance Indicators to measure how well your company is doing? but there’s a solution. Introducing the Small Business Mastery System – a proven two-phase framework designed to stabilize, optimize, and scale your business. Created by Micah Logan, a seasoned entrepreneur, business coach, and consultant with over 20 years of experience running and advising successful companies, this system is built on real-world insights and tested strategies. With the TURNAROUND Framework, we’ll help you regain control, resolve critical issues, and establish a strong foundation. Then, the ALTITUDE Framework guides you to achieve sustainable growth, measurable success, and long-term scalability. See Real Results From Business Owners Just Like You Future Masters Chess Academy – From Leads to Growth K&T Cleaning Services – Building Efficiency Meet Micah your partner in business success Micah Logan is a 20-year award-winning Entrepreneur, Forbes Contributor, and Business Coach who has helped his client achieve the following: Generate over 2,000 leads Add $10 million in additional revenue Open additional locations Assisted with Mergers and Acquisitions Improve Revenue to Expense efficiency ratios over 30% “I achieve these results by tailoring strategies to each business's unique challenges and strengths.” Micah specializes in turnarounds, business growth strategy, SOP implementation, and brand direction. Don’t spend another week feeling stuck and overwhelmed. Let’s work together to turn your business into the thriving success it deserves to be. Book Your Strategy Call Now Unlock Your Business Potential: Calculate Your Coaching ROI See how investing in coaching can transform your revenue and profits with our exclusive tool designed for small business owners The Logan Companies Business Growth Estimator Discover the potential growth and efficiency improvements your business could achieve with our coaching services. TURNAROUND Framework: Stabilizes and Fixes Critical Issues The TURNAROUND Framework focuses on addressing immediate challenges, such as cash flow management, operational inefficiencies, and lead generation. This phase is designed to stabilize your business and set a strong foundation for growth. With actionable steps like aligning accountability, nurturing revenue, and realigning your team, you’ll regain control and clarity. PHASE II ALTITUDE Framework: Optimize and Scale for Sustainable Success The ALTITUDE Framework builds upon the stability achieved in TURNAROUND. This phase introduces advanced strategies for scaling your business, such as leveraging metrics, innovating for growth, and empowering your team with actionable insights. It’s a comprehensive roadmap for achieving long-term success and thriving in a competitive marketplace. Ready to take the first step? Let's start your transformation journey The Small Business Mastery Framework is a holistic, two-phase system designed to help small business owners like you achieve consistent profitability, operational efficiency, and sustainable growth. This methodology draws on over 20 years of real-world experience in coaching, consulting, and building businesses across industries. About Micah Logan Micah Logan is a 20-year award-winning entrepreneur and business coach, who has built a career on ruthless consistency and an unyielding passion for entrepreneurship. Micah’s expertise spans various sectors, from health and wellness to manufacturing and franchising, positioning him as a powerhouse coach for business owners ready to scale into multiple six and seven-figure incomes. His success record is inarguable. Micah has introduced products to international markets, negotiated global licensing agreements, established national sales organizations, and built national distribution partnerships. His trailblazing achievements have led to significant successes for his companies and measurable outcomes for his partners. His influence in the health and wellness industry is backed by five consecutive "best of" awards, and his impact in franchising was recognized with the Fran-tastic 500 award in 2021 and a top franchise influencer award in 2022. Micah's coaching approach centers around his unique B.O.P. methodology (Blueprint, Optimize, Position). This strategy empowers business owners to craft a bulletproof blueprint that refines processes and systems, thereby eliminating inefficiencies. The optimization phase sharpens areas that need support, implements KPIs, refines brand messaging, deepens financial understanding, and sets up SOPs for scalable operations. Finally, positioning aligns the business to target the right customers with the right products and services, ensuring the brand message resonates with the business operations. During the COVID-19 pandemic, Micah demonstrated his commitment to entrepreneurship as part of a team that supported over 540 businesses through the lockdowns. This action highlighted his resolve to transform lives through business ownership. Micah is also a contributor to Forbes.com’s Entrepreneur and Small Business sections. If you're ready to optimize your business, refine your processes, and scale your operations, Micah Logan stands ready to guide you to success. Join him on this transformative journey, and let's turn your entrepreneurial dream into a thriving reality. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #MicahLogan #thecommoncentsshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Using Language and Strategy to Navigate Business Personally, sure, speaking Spanish opens doors for me and shows respect. But guess what it also does? It's the James Bond. Sometimes I say, you're no Spico Españolo. They're like, this guy's an idiot. And so I'll sit back. And it's only for selected company. But I'll see if people are sizing me up or saying things about me. I don't need to disclose that to everybody if they have bad intentions. But for the most part, I speak Spanish. But I have used that for my own protection from time to time. And I guess when they see me and I'm a business owner and I wear a suit, you would believe that they would charge more. Let's be realistic. So what do I do? I got my main man out there. I got Ace. he goes to the place. So instead of $100, now it's $45 and transportation. Thank you. Yeah, this is great. And so you need to have the right people that know the right people.

A Conversation about Life and Success. Richard Blank and Johannes Stockburger The L.O.V.E Plan for Success and Inner Growth Trying again and again to break this glass ceiling on top of you? We show you the path to climb on top of your glass ceiling. glass ceiling. Follow the L.O.V.E Plan for Success and Inner Growth. We show you how to own your life and to turn it into a joyful path along the mission your soul has given to you. This is a recording of a magic conversation about life and success. It is not scripted at all, we let our mind and soul talk openly. It is very personal. We did not edit this recording, as you will see. But we edited the transcript to make it better readable. We are curious what you think and feel about it. Whatever the mind can conceive and believe... it can achieve 0:00 Welcome 1:53 The purpose of life and the soul 5:06 You need a plan 8:06 How to know y are on the right track 10:56 Truth on permanent leave 13:22 Searching for truth 14:38 Layers of truth 15:38 You need a structure 16:43 Milestones and challenges 18:09 Choose the right friends 19:15 People holding you back 23:28 Pact with the devil 25:26 Freedom of mind 26:54 Conditioning in schools 31:25 Exceptional people 39:00 Institutions need mediocrity 48:48 About money 55:04 Celebrities 58:32 Scarcity 1:04:17 Selling knowledge 1:08:43 Why is not everybody doing it? https://youtu.be/r4a4heiTYwc https://youtu.be/U2m0q7981iw https://youtu.be/zQ68aaDqiQc Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Johannes Stockburger, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

A Conversation about Life and Success. Richard Blank and Johannes Stockburger The L.O.V.E Plan for Success and Inner Growth Trying again and again to break this glass ceiling on top of you? We show you the path to climb on top of your glass ceiling. glass ceiling. Follow the L.O.V.E Plan for Success and Inner Growth. We show you how to own your life and to turn it into a joyful path along the mission your soul has given to you. This is a recording of a magic conversation about life and success. It is not scripted at all, we let our mind and soul talk openly. It is very personal. We did not edit this recording, as you will see. But we edited the transcript to make it better readable. We are curious what you think and feel about it. Whatever the mind can conceive and believe... it can achieve 0:00 Welcome 1:53 The purpose of life and the soul 5:06 You need a plan 8:06 How to know y are on the right track 10:56 Truth on permanent leave 13:22 Searching for truth 14:38 Layers of truth 15:38 You need a structure 16:43 Milestones and challenges 18:09 Choose the right friends 19:15 People holding you back 23:28 Pact with the devil 25:26 Freedom of mind 26:54 Conditioning in schools 31:25 Exceptional people 39:00 Institutions need mediocrity 48:48 About money 55:04 Celebrities 58:32 Scarcity 1:04:17 Selling knowledge 1:08:43 Why is not everybody doing it? https://youtu.be/r4a4heiTYwc https://youtu.be/U2m0q7981iw https://youtu.be/zQ68aaDqiQc Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Johannes Stockburger, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

A Conversation about Life and Success. Richard Blank and Johannes Stockburger The L.O.V.E Plan for Success and Inner Growth Trying again and again to break this glass ceiling on top of you? We show you the path to climb on top of your glass ceiling. glass ceiling. Follow the L.O.V.E Plan for Success and Inner Growth. We show you how to own your life and to turn it into a joyful path along the mission your soul has given to you. This is a recording of a magic conversation about life and success. It is not scripted at all, we let our mind and soul talk openly. It is very personal. We did not edit this recording, as you will see. But we edited the transcript to make it better readable. We are curious what you think and feel about it. Whatever the mind can conceive and believe... it can achieve 0:00 Welcome 1:53 The purpose of life and the soul 5:06 You need a plan 8:06 How to know y are on the right track 10:56 Truth on permanent leave 13:22 Searching for truth 14:38 Layers of truth 15:38 You need a structure 16:43 Milestones and challenges 18:09 Choose the right friends 19:15 People holding you back 23:28 Pact with the devil 25:26 Freedom of mind 26:54 Conditioning in schools 31:25 Exceptional people 39:00 Institutions need mediocrity 48:48 About money 55:04 Celebrities 58:32 Scarcity 1:04:17 Selling knowledge 1:08:43 Why is not everybody doing it? https://youtu.be/r4a4heiTYwc https://youtu.be/U2m0q7981iw https://youtu.be/zQ68aaDqiQc Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Johannes Stockburger, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank. In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. Episode 215: Richard Blank - CEO Costa Rica Call Center In this episode you will learn: ● Character during chaos is an important leadership trait. ● Promote individuals based on their strengths and redirect them to roles where they can excel. ● Express appreciation and acknowledge the contributions of team members. ● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. ● Recognize and leverage your unique talents and skills, and don't downplay their importance. ● Improve your voicemail message and ensure congruence between your audio and visual presence. ● Give a personalized outbound voicemail message to make a positive impression. ● Be the lone voice of dissent when necessary and advocate for others. About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context. 24-Hour Influence Challenge: Voicemail Edition Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people. https://youtu.be/Xs4XRi6Ca3s https://youtube.com/shorts/wSiTO-n9WBY https://youtube.com/shorts/a34o4FLSPhU https://youtu.be/h4eu6eiIoTw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat! Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become! LEADERSHIP IS AN IMAGE. The way you communicate is the foundation. Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed. It’s Time to Enhance Your Executive Presence 1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities. Dr. Laura Sicola Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors? Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1? I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals. Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge. I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives. Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES." And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call! Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal. As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.” Executive Coaching Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results. Group Training Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more. Keynote Speaking Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement. Speaking to Influence Book Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often. Speaking to Influence Podcast Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way. Online Programs and Training Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills. Want to establish your brand as a go-to thought leader? Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak! Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal. As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors. Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone. Linguist Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results. Coach As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience. Author Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences. Speaker Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations. Connect With Laura Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Pushed My Car in a Suit: A Hilarious Client Story yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me. Handling Leadership Challenges During COVID Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate. The Gary Technique: Trust and Perseverance Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.

Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank. In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. Episode 215: Richard Blank - CEO Costa Rica Call Center In this episode you will learn: ● Character during chaos is an important leadership trait. ● Promote individuals based on their strengths and redirect them to roles where they can excel. ● Express appreciation and acknowledge the contributions of team members. ● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. ● Recognize and leverage your unique talents and skills, and don't downplay their importance. ● Improve your voicemail message and ensure congruence between your audio and visual presence. ● Give a personalized outbound voicemail message to make a positive impression. ● Be the lone voice of dissent when necessary and advocate for others. About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context. 24-Hour Influence Challenge: Voicemail Edition Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people. https://youtu.be/Xs4XRi6Ca3s https://youtube.com/shorts/wSiTO-n9WBY https://youtube.com/shorts/a34o4FLSPhU https://youtu.be/h4eu6eiIoTw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat! Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become! LEADERSHIP IS AN IMAGE. The way you communicate is the foundation. Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed. It’s Time to Enhance Your Executive Presence 1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities. Dr. Laura Sicola Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors? Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1? I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals. Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge. I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives. Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES." And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call! Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal. As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.” Executive Coaching Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results. Group Training Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more. Keynote Speaking Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement. Speaking to Influence Book Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often. Speaking to Influence Podcast Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way. Online Programs and Training Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills. Want to establish your brand as a go-to thought leader? Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak! Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal. As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors. Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone. Linguist Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results. Coach As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience. Author Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences. Speaker Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations. Connect With Laura Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Pushed My Car in a Suit: A Hilarious Client Story yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me. Handling Leadership Challenges During COVID Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate. The Gary Technique: Trust and Perseverance Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.

Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank. In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. Episode 215: Richard Blank - CEO Costa Rica Call Center In this episode you will learn: ● Character during chaos is an important leadership trait. ● Promote individuals based on their strengths and redirect them to roles where they can excel. ● Express appreciation and acknowledge the contributions of team members. ● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. ● Recognize and leverage your unique talents and skills, and don't downplay their importance. ● Improve your voicemail message and ensure congruence between your audio and visual presence. ● Give a personalized outbound voicemail message to make a positive impression. ● Be the lone voice of dissent when necessary and advocate for others. About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context. 24-Hour Influence Challenge: Voicemail Edition Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people. https://youtu.be/Xs4XRi6Ca3s https://youtube.com/shorts/wSiTO-n9WBY https://youtube.com/shorts/a34o4FLSPhU https://youtu.be/h4eu6eiIoTw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat! Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become! LEADERSHIP IS AN IMAGE. The way you communicate is the foundation. Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed. It’s Time to Enhance Your Executive Presence 1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities. Dr. Laura Sicola Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors? Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1? I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals. Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge. I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives. Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES." And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call! Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal. As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.” Executive Coaching Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results. Group Training Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more. Keynote Speaking Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement. Speaking to Influence Book Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often. Speaking to Influence Podcast Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way. Online Programs and Training Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills. Want to establish your brand as a go-to thought leader? Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak! Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal. As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors. Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone. Linguist Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results. Coach As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience. Author Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences. Speaker Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations. Connect With Laura Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Pushed My Car in a Suit: A Hilarious Client Story yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me. Handling Leadership Challenges During COVID Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate. The Gary Technique: Trust and Perseverance Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.

Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank. In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. Episode 215: Richard Blank - CEO Costa Rica Call Center In this episode you will learn: ● Character during chaos is an important leadership trait. ● Promote individuals based on their strengths and redirect them to roles where they can excel. ● Express appreciation and acknowledge the contributions of team members. ● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. ● Recognize and leverage your unique talents and skills, and don't downplay their importance. ● Improve your voicemail message and ensure congruence between your audio and visual presence. ● Give a personalized outbound voicemail message to make a positive impression. ● Be the lone voice of dissent when necessary and advocate for others. About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context. 24-Hour Influence Challenge: Voicemail Edition Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people. https://youtu.be/Xs4XRi6Ca3s https://youtube.com/shorts/wSiTO-n9WBY https://youtube.com/shorts/a34o4FLSPhU https://youtu.be/h4eu6eiIoTw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat! Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become! LEADERSHIP IS AN IMAGE. The way you communicate is the foundation. Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed. It’s Time to Enhance Your Executive Presence 1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities. Dr. Laura Sicola Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors? Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1? I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals. Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge. I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives. Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES." And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call! Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal. As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.” Executive Coaching Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results. Group Training Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more. Keynote Speaking Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement. Speaking to Influence Book Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often. Speaking to Influence Podcast Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way. Online Programs and Training Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills. Want to establish your brand as a go-to thought leader? Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak! Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal. As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors. Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone. Linguist Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results. Coach As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience. Author Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences. Speaker Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations. Connect With Laura Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Pushed My Car in a Suit: A Hilarious Client Story yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me. Handling Leadership Challenges During COVID Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate. The Gary Technique: Trust and Perseverance Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.

Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank. In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. Episode 215: Richard Blank - CEO Costa Rica Call Center In this episode you will learn: ● Character during chaos is an important leadership trait. ● Promote individuals based on their strengths and redirect them to roles where they can excel. ● Express appreciation and acknowledge the contributions of team members. ● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. ● Recognize and leverage your unique talents and skills, and don't downplay their importance. ● Improve your voicemail message and ensure congruence between your audio and visual presence. ● Give a personalized outbound voicemail message to make a positive impression. ● Be the lone voice of dissent when necessary and advocate for others. About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context. 24-Hour Influence Challenge: Voicemail Edition Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people. https://youtu.be/Xs4XRi6Ca3s https://youtube.com/shorts/wSiTO-n9WBY https://youtube.com/shorts/a34o4FLSPhU https://youtu.be/h4eu6eiIoTw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat! Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become! LEADERSHIP IS AN IMAGE. The way you communicate is the foundation. Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed. It’s Time to Enhance Your Executive Presence 1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities. Dr. Laura Sicola Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors? Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1? I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals. Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge. I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives. Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES." And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call! Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal. As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.” Executive Coaching Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results. Group Training Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more. Keynote Speaking Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement. Speaking to Influence Book Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often. Speaking to Influence Podcast Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way. Online Programs and Training Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills. Want to establish your brand as a go-to thought leader? Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak! Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal. As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors. Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone. Linguist Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results. Coach As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience. Author Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences. Speaker Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations. Connect With Laura Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Pushed My Car in a Suit: A Hilarious Client Story yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me. Handling Leadership Challenges During COVID Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate. The Gary Technique: Trust and Perseverance Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.

Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank. In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. Episode 215: Richard Blank - CEO Costa Rica Call Center In this episode you will learn: ● Character during chaos is an important leadership trait. ● Promote individuals based on their strengths and redirect them to roles where they can excel. ● Express appreciation and acknowledge the contributions of team members. ● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. ● Recognize and leverage your unique talents and skills, and don't downplay their importance. ● Improve your voicemail message and ensure congruence between your audio and visual presence. ● Give a personalized outbound voicemail message to make a positive impression. ● Be the lone voice of dissent when necessary and advocate for others. About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context. 24-Hour Influence Challenge: Voicemail Edition Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people. https://youtu.be/Xs4XRi6Ca3s https://youtube.com/shorts/wSiTO-n9WBY https://youtube.com/shorts/a34o4FLSPhU https://youtu.be/h4eu6eiIoTw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat! Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become! LEADERSHIP IS AN IMAGE. The way you communicate is the foundation. Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed. It’s Time to Enhance Your Executive Presence 1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities. Dr. Laura Sicola Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors? Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1? I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals. Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge. I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives. Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES." And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call! Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal. As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.” Executive Coaching Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results. Group Training Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more. Keynote Speaking Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement. Speaking to Influence Book Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often. Speaking to Influence Podcast Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way. Online Programs and Training Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills. Want to establish your brand as a go-to thought leader? Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak! Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal. As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors. Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone. Linguist Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results. Coach As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience. Author Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences. Speaker Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations. Connect With Laura Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Pushed My Car in a Suit: A Hilarious Client Story yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me. Handling Leadership Challenges During COVID Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate. The Gary Technique: Trust and Perseverance Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.

Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Richard Blank In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exceptional customer experiences. Tune in to discover how culture, connection, and a little magic can transform your business. A Call Center Success Story with Richard Blank Did you know that call centers in Costa Rica are gaining attention worldwide? In this episode of 'Spark and Ignite Your Marketing,' host Beverly Cornell is joined by Richard Blank, the CEO of Costa Rica's Call Center. Richard shares his unique journey of moving from Philadelphia to Costa Rica over 20 years ago and building a thriving call center business.Hear inspiring stories about training over 10,000 bilingual telemarketers, offering scholarships for language students, and maintaining a passionate and motivated team. Join us for an engaging conversation filled with valuable insights, personal anecdotes, and a celebration of connection and human-centric business practices. 00:00 Introduction to Costa Rica's Call Center Industry 00:39 Meet Richard Blank: From Philadelphia to Costa Rica 00:49 Building a Unique Company Culture 02:21 The Journey of Growth and Expansion 04:03 The Role of Gamification in Call Centers 04:59 The Human Touch in the Age of AI 08:09 Challenges in the Call Center Industry 10:20 The Importance of Honor and Professional Ethics 12:16 Richard's Personal Journey and Inspirations 15:29 Creating a Positive Work Environment 16:36 The Importance of Assertiveness and Balance 17:21 Mentorship and Recognition 18:45 Marketing Strategies and Respect for Telemarketers 19:43 Lightning Round: Quick Insights 22:38 Reflecting on Success and Early Challenges 29:14 Advice for Young Entrepreneurs 32:11 Conclusion and Final Thoughts Three Key Topics Covered: Gamification in the Workplace: Richard introduces gamification into his call center with creative elements like pinball machines and friendly competitions, creating an atmosphere of fun and motivation. This approach not only recharges employees but also fosters engagement, camaraderie, and exceptional performance. The Art of Connection: emphasizes the power of personal touches, like remembering special moments or complimenting a team member, to create meaningful connections. He shows how empathy and genuine interactions leave lasting impressions that go beyond business metrics. Leadership Lessons in Attrition: Richard approaches employee turnover with grace, treating every departure with dignity and respect. By building a workplace culture rooted in relationships and honor, he fosters loyalty and a sense of belonging that inspires his team to thrive. https://youtu.be/6YTUFREg_1g https://youtu.be/do5AgRztFA0 https://youtu.be/PQbbV-WYNlY https://youtu.be/7nc8OmFCs1Y https://youtu.be/jk51kgMpdsI Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Beverly Cornell, Spark and Ignite Your Marketing, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Richard Blank In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exceptional customer experiences. Tune in to discover how culture, connection, and a little magic can transform your business. A Call Center Success Story with Richard Blank Did you know that call centers in Costa Rica are gaining attention worldwide? In this episode of 'Spark and Ignite Your Marketing,' host Beverly Cornell is joined by Richard Blank, the CEO of Costa Rica's Call Center. Richard shares his unique journey of moving from Philadelphia to Costa Rica over 20 years ago and building a thriving call center business.Hear inspiring stories about training over 10,000 bilingual telemarketers, offering scholarships for language students, and maintaining a passionate and motivated team. Join us for an engaging conversation filled with valuable insights, personal anecdotes, and a celebration of connection and human-centric business practices. 00:00 Introduction to Costa Rica's Call Center Industry 00:39 Meet Richard Blank: From Philadelphia to Costa Rica 00:49 Building a Unique Company Culture 02:21 The Journey of Growth and Expansion 04:03 The Role of Gamification in Call Centers 04:59 The Human Touch in the Age of AI 08:09 Challenges in the Call Center Industry 10:20 The Importance of Honor and Professional Ethics 12:16 Richard's Personal Journey and Inspirations 15:29 Creating a Positive Work Environment 16:36 The Importance of Assertiveness and Balance 17:21 Mentorship and Recognition 18:45 Marketing Strategies and Respect for Telemarketers 19:43 Lightning Round: Quick Insights 22:38 Reflecting on Success and Early Challenges 29:14 Advice for Young Entrepreneurs 32:11 Conclusion and Final Thoughts Three Key Topics Covered: Gamification in the Workplace: Richard introduces gamification into his call center with creative elements like pinball machines and friendly competitions, creating an atmosphere of fun and motivation. This approach not only recharges employees but also fosters engagement, camaraderie, and exceptional performance. The Art of Connection: emphasizes the power of personal touches, like remembering special moments or complimenting a team member, to create meaningful connections. He shows how empathy and genuine interactions leave lasting impressions that go beyond business metrics. Leadership Lessons in Attrition: Richard approaches employee turnover with grace, treating every departure with dignity and respect. By building a workplace culture rooted in relationships and honor, he fosters loyalty and a sense of belonging that inspires his team to thrive. https://youtu.be/6YTUFREg_1g https://youtu.be/do5AgRztFA0 https://youtu.be/PQbbV-WYNlY https://youtu.be/7nc8OmFCs1Y https://youtu.be/jk51kgMpdsI Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Beverly Cornell, Spark and Ignite Your Marketing, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Richard Blank In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exceptional customer experiences. Tune in to discover how culture, connection, and a little magic can transform your business. A Call Center Success Story with Richard Blank Did you know that call centers in Costa Rica are gaining attention worldwide? In this episode of 'Spark and Ignite Your Marketing,' host Beverly Cornell is joined by Richard Blank, the CEO of Costa Rica's Call Center. Richard shares his unique journey of moving from Philadelphia to Costa Rica over 20 years ago and building a thriving call center business.Hear inspiring stories about training over 10,000 bilingual telemarketers, offering scholarships for language students, and maintaining a passionate and motivated team. Join us for an engaging conversation filled with valuable insights, personal anecdotes, and a celebration of connection and human-centric business practices. 00:00 Introduction to Costa Rica's Call Center Industry 00:39 Meet Richard Blank: From Philadelphia to Costa Rica 00:49 Building a Unique Company Culture 02:21 The Journey of Growth and Expansion 04:03 The Role of Gamification in Call Centers 04:59 The Human Touch in the Age of AI 08:09 Challenges in the Call Center Industry 10:20 The Importance of Honor and Professional Ethics 12:16 Richard's Personal Journey and Inspirations 15:29 Creating a Positive Work Environment 16:36 The Importance of Assertiveness and Balance 17:21 Mentorship and Recognition 18:45 Marketing Strategies and Respect for Telemarketers 19:43 Lightning Round: Quick Insights 22:38 Reflecting on Success and Early Challenges 29:14 Advice for Young Entrepreneurs 32:11 Conclusion and Final Thoughts Three Key Topics Covered: Gamification in the Workplace: Richard introduces gamification into his call center with creative elements like pinball machines and friendly competitions, creating an atmosphere of fun and motivation. This approach not only recharges employees but also fosters engagement, camaraderie, and exceptional performance. The Art of Connection: emphasizes the power of personal touches, like remembering special moments or complimenting a team member, to create meaningful connections. He shows how empathy and genuine interactions leave lasting impressions that go beyond business metrics. Leadership Lessons in Attrition: Richard approaches employee turnover with grace, treating every departure with dignity and respect. By building a workplace culture rooted in relationships and honor, he fosters loyalty and a sense of belonging that inspires his team to thrive. https://youtu.be/6YTUFREg_1g https://youtu.be/do5AgRztFA0 https://youtu.be/PQbbV-WYNlY https://youtu.be/7nc8OmFCs1Y https://youtu.be/jk51kgMpdsI Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Beverly Cornell, Spark and Ignite Your Marketing, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Richard Blank In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exceptional customer experiences. Tune in to discover how culture, connection, and a little magic can transform your business. A Call Center Success Story with Richard Blank Did you know that call centers in Costa Rica are gaining attention worldwide? In this episode of 'Spark and Ignite Your Marketing,' host Beverly Cornell is joined by Richard Blank, the CEO of Costa Rica's Call Center. Richard shares his unique journey of moving from Philadelphia to Costa Rica over 20 years ago and building a thriving call center business.Hear inspiring stories about training over 10,000 bilingual telemarketers, offering scholarships for language students, and maintaining a passionate and motivated team. Join us for an engaging conversation filled with valuable insights, personal anecdotes, and a celebration of connection and human-centric business practices. 00:00 Introduction to Costa Rica's Call Center Industry 00:39 Meet Richard Blank: From Philadelphia to Costa Rica 00:49 Building a Unique Company Culture 02:21 The Journey of Growth and Expansion 04:03 The Role of Gamification in Call Centers 04:59 The Human Touch in the Age of AI 08:09 Challenges in the Call Center Industry 10:20 The Importance of Honor and Professional Ethics 12:16 Richard's Personal Journey and Inspirations 15:29 Creating a Positive Work Environment 16:36 The Importance of Assertiveness and Balance 17:21 Mentorship and Recognition 18:45 Marketing Strategies and Respect for Telemarketers 19:43 Lightning Round: Quick Insights 22:38 Reflecting on Success and Early Challenges 29:14 Advice for Young Entrepreneurs 32:11 Conclusion and Final Thoughts Three Key Topics Covered: Gamification in the Workplace: Richard introduces gamification into his call center with creative elements like pinball machines and friendly competitions, creating an atmosphere of fun and motivation. This approach not only recharges employees but also fosters engagement, camaraderie, and exceptional performance. The Art of Connection: emphasizes the power of personal touches, like remembering special moments or complimenting a team member, to create meaningful connections. He shows how empathy and genuine interactions leave lasting impressions that go beyond business metrics. Leadership Lessons in Attrition: Richard approaches employee turnover with grace, treating every departure with dignity and respect. By building a workplace culture rooted in relationships and honor, he fosters loyalty and a sense of belonging that inspires his team to thrive. https://youtu.be/6YTUFREg_1g https://youtu.be/do5AgRztFA0 https://youtu.be/PQbbV-WYNlY https://youtu.be/7nc8OmFCs1Y https://youtu.be/jk51kgMpdsI Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Beverly Cornell, Spark and Ignite Your Marketing, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Richard Blank In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exceptional customer experiences. Tune in to discover how culture, connection, and a little magic can transform your business. A Call Center Success Story with Richard Blank Did you know that call centers in Costa Rica are gaining attention worldwide? In this episode of 'Spark and Ignite Your Marketing,' host Beverly Cornell is joined by Richard Blank, the CEO of Costa Rica's Call Center. Richard shares his unique journey of moving from Philadelphia to Costa Rica over 20 years ago and building a thriving call center business.Hear inspiring stories about training over 10,000 bilingual telemarketers, offering scholarships for language students, and maintaining a passionate and motivated team. Join us for an engaging conversation filled with valuable insights, personal anecdotes, and a celebration of connection and human-centric business practices. 00:00 Introduction to Costa Rica's Call Center Industry 00:39 Meet Richard Blank: From Philadelphia to Costa Rica 00:49 Building a Unique Company Culture 02:21 The Journey of Growth and Expansion 04:03 The Role of Gamification in Call Centers 04:59 The Human Touch in the Age of AI 08:09 Challenges in the Call Center Industry 10:20 The Importance of Honor and Professional Ethics 12:16 Richard's Personal Journey and Inspirations 15:29 Creating a Positive Work Environment 16:36 The Importance of Assertiveness and Balance 17:21 Mentorship and Recognition 18:45 Marketing Strategies and Respect for Telemarketers 19:43 Lightning Round: Quick Insights 22:38 Reflecting on Success and Early Challenges 29:14 Advice for Young Entrepreneurs 32:11 Conclusion and Final Thoughts Three Key Topics Covered: Gamification in the Workplace: Richard introduces gamification into his call center with creative elements like pinball machines and friendly competitions, creating an atmosphere of fun and motivation. This approach not only recharges employees but also fosters engagement, camaraderie, and exceptional performance. The Art of Connection: emphasizes the power of personal touches, like remembering special moments or complimenting a team member, to create meaningful connections. He shows how empathy and genuine interactions leave lasting impressions that go beyond business metrics. Leadership Lessons in Attrition: Richard approaches employee turnover with grace, treating every departure with dignity and respect. By building a workplace culture rooted in relationships and honor, he fosters loyalty and a sense of belonging that inspires his team to thrive. https://youtu.be/6YTUFREg_1g https://youtu.be/do5AgRztFA0 https://youtu.be/PQbbV-WYNlY https://youtu.be/7nc8OmFCs1Y https://youtu.be/jk51kgMpdsI Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Beverly Cornell, Spark and Ignite Your Marketing, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. Navigating the Digital Landscape Can Be Challenging When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd. Beefy Marketing Your Solution to Success Let us help you unlock your full potential, fuel your growth, and position your business for long-term success. Meet Your Guide to Greater Impact With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey. We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom. We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do. John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. Navigating the Digital Landscape Can Be Challenging When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd. Beefy Marketing Your Solution to Success Let us help you unlock your full potential, fuel your growth, and position your business for long-term success. Meet Your Guide to Greater Impact With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey. We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom. We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do. John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. Navigating the Digital Landscape Can Be Challenging When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd. Beefy Marketing Your Solution to Success Let us help you unlock your full potential, fuel your growth, and position your business for long-term success. Meet Your Guide to Greater Impact With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey. We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom. We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do. John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. Navigating the Digital Landscape Can Be Challenging When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd. Beefy Marketing Your Solution to Success Let us help you unlock your full potential, fuel your growth, and position your business for long-term success. Meet Your Guide to Greater Impact With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey. We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom. We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do. John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank. On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio: Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Building Relationships Through the Phone Lines: Lessons from a Telemarketing Veteran feat. Richard Blank with Costa Rica's Call Center Key Quotes: "I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37) "Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44) "Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39) Main Discussion Points: The importance of building relationships in sales, not just trying to force a sale Techniques for effective communication and rapport building on sales and support calls Why it's important to treat everyone in an organization with respect, not just decision makers How to get referrals and repeat business through exceptional customer service Why taking time to understand the local culture is key when doing business abroad How Costa Rica’s Call Center vets clients to avoid unethical business practices Accents and Market Perception in Business There's a 95% literacy rate. And say what you want. If somebody has a slight accent, to me, it still bears the mark of higher education. And if you do, it's like a beauty mark. And so I think more people are becoming more accustomed towards a Latino accent in the United States than they would an Asian or a Middle Eastern. And so that has given us some leverage in regards to growing our campaigns. Building Relationships: The Real Key Players what we always call the gatekeeper is the one that you should make your best friend. That's the one, you know, it's not the doctor who owns the place. It's not the doctors that work there or the nurses that work there. It's the front desk receptionist, the first one that everyone sees when they enter that ER. Richard's Journey and Philosophy on Bravery And two months turned into four years of learning the business from the inside out, not as a C-level executive, And then in my mid-30s, I threw my hat in the ring, and I had some maturity and impulse control and some capital. And little did I know, we just celebrated our 15th year in business. And so it's been a great ride of twists and turns. But I tell you what, fortune favors the brave. And if you do your due diligence and your dedicated practice, and you believe that you can put your chest out there and your best foot forward, then by all means, I think you should drink life. And I think you should go for it. You only get 100 years on this planet. If you're lucky. That's right. So you left your parents. How much family did you have here in the States that you just said, hey, I got to go? Well, it's all my family. And they live in Philadelphia and Colorado, Arizona. They're scattered. But how about this, my friend? When I was expected to study law or finance or economics, I kind of used my great-grandparents as an example. They came to the United States at the turn of the 20th century from Eastern Europe, moved to New York in the garment industry. Great-grandpa learned English. He ramped up a company. He took his chance and had his adventure. Just skipped a couple generations and I'm going south. The Double-Edged Sword of Telemarketing If it wasn't for the marketing side of things and making those cold calls and doing sales like I'm used to, then I would absolutely probably hate you, instead of wanting to have you on my show, but seeing it from the other side and knowing that these phone calls are being made for a reason, to make a living, to feed people, to put jobs out there for others. I think that what you do is important, but who can lie and say that they really enjoy it when they get that spam call and somebody's calling them to solicit them or sell something to them. I think all of us have kind of grown to hate that. So let's just start with exactly what it is that you do and what it is that you don't do as far as those things are concerned, you know, where the, the good and the bad is kind of mixed and some people's perceptions may be bad, but you can change our minds on that. Not a problem at all. In fact, from an educated point of view, hopefully your audience can make a decision. https://youtu.be/NN4CoABXzFA https://youtu.be/A_G1bl-BhHc https://youtu.be/bmOu5zU6k9I https://youtu.be/tSzpNM_roKs Grow Your Business with Our Tailored Digital Marketing Services Dominate Your Market, Generate Quality Leads, and Boost Revenue with Our Proven Web Design, SEO, and Digital Marketing Solutions Welcome To Beefy Marketing We empower businesses with the digital tools and strategies they need to thrive in today’s competitive landscape. We understand that your primary goals are to generate more leads, increase revenue, and establish a dominant position in your market. That’s why we focus on results-driven strategies that are designed to maximize your online visibility, attract high-quality leads, and convert them into loyal customers. Navigating the Digital Landscape Can Be Challenging When you partner with Beefy Marketing, you gain a trusted ally who will guide you through the ever-changing digital landscape. We stay at the forefront of industry trends and leverage cutting-edge technologies to ensure that your business remains ahead of the herd. Beefy Marketing Your Solution to Success Let us help you unlock your full potential, fuel your growth, and position your business for long-term success. Meet Your Guide to Greater Impact With over a decade of experience across diverse industries, we’ve honed our skills to help businesses amplify their message and achieve their goals. We’re here to guide you through every step of your marketing journey. We're not just in the business of marketing; we're in the business of helping you reclaim your time, your dreams, and your freedom. We know that when your business thrives, you can do more of what you love. We want you to experience the thrill of adventure, just like we do. John Kelley: Growing up in the fire service for the last 20 years, I've learned the value of service and leadership from my years in. As a full-time firefighter and lieutenant, I’ve been in the trenches, leading teams, solving problems under pressure, and keeping my community safe. That same drive to serve and protect has shaped my approach as a marketer, where I now help government leaders and public safety agencies transform the way they connect with their communities. I understand the unique challenges you face. As a firefighter, I’ve seen firsthand how hard it is to keep the public informed and engaged, especially when resources are stretched thin. As a marketing professional, I’ve witnessed how outdated systems and scattered communication strategies can hold organizations back. That’s why I’m passionate about leveraging tools like AI, automation, and cutting-edge marketing platforms to simplify communication, build trust, and drive efficiency in ways that make a real impact. From streamlining community engagement for city governments to creating campaigns that strengthen public safety messaging, my mission is to make your job easier and your results stronger. Whether you're a city manager balancing tight budgets, a fire chief advocating for funding, or a marketing director trying to reach every corner of your community, I’m here to help. Soon, I’ll be launching a newsletter packed with actionable insights, tools, and strategies to empower leaders like you. Whether you're looking to modernize your communication, increase engagement, or simply free up time to focus on what matters most, this newsletter will be your go-to resource. Let’s connect and start a conversation about how we can work together to make your vision a reality. After all, transforming the way we communicate doesn’t just make life easier—it makes our communities stronger. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Small Business Origins podcast, John Kelley, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SmallBusinessOriginspodcast #JohnKelley #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Tomball, Texas, United States

Six-Figure Speaker Spotlight Episode 53. Kelley O'Hara interviews telesales linguist Richard Blank Six-Figure Speaker SpotlightSpeakerTunity Speaker Relations & Business Development Director and Six-Figure Speaker Spotlight podcast host, Kelley O'Hara is an expert in helping entrepreneurs, business leaders, coaches, speakers, authors, and messengers connect with their target audience and find more speaking opportunities to grow their business and build their personal brand. Kelley mentors established and emerging speakers to leverage SpeakerTunity's resources to increase their visibility and reach more stages. She is a highly experienced marketing and business development executive with a background in entrepreneurship, skilled in sponsorship acquisition and high-profile alignment. She partners with strategic companies to integrate SpeakerTunity's products into their communities and creates mutually beneficial partnerships. Her mission is to help her clients find and secure more speaking opportunities to attract new clients, establish their authority, and expand their reach, by utilizing SpeakerTunity's vast resources including directories, speaker one-sheets, and concierge booking resources. Our 20 to 25-minute podcast shares amazing founder stories who reveal the smartest strategies for scaling TODAY. Your host, Kelley O'Hara, talks with the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. At the age of 27, Richard took a leap of faith that would forever change his trajectory. Moving to Costa Rica, he brought with him an entrepreneurial spirit and a passion for communication. His journey began with a temporary teaching position, but he could adapt and embrace the local culture that truly set the stage for his future success. Richard's early days in San Jose were filled with challenges, from navigating a new country to understanding the nuances of local business practices. However, his fluency in Spanish and his willingness to learn from the ground up provided him with a unique advantage. He didn't just observe from a distance; he immersed himself in the community, learning from every interaction and building a support network that would become invaluable. Transformation Utilizing Innovative Strategies. Richard's ascent to CEO was unconventional. He bypassed the traditional corporate ladder, moving directly from an entry-level position to ownership. This path allowed him to maintain a pure and untainted approach to business, one that emphasized empathy and a genuine connection with his team. Under Richard's leadership, Costa Rica's Call Center has thrived by challenging industry norms. He attributes much of the company's success to a culture that values each individual's contribution. By recognizing and celebrating the achievements of his team members, Richard has fostered an environment where motivation and morale soar. https://youtu.be/OIEMLqKh29E Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Six-Figure Speaker Spotlight, Kelley OHara ,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Re:sume Well podcast created by Courtney Page. Flipping the Script on Call Center Work with Richard Blank Re:sume Well is your essential guide to thriving in both your career and personal life, featuring deep-dive conversations with industry leaders who share battle-tested strategies for sustainable success. Each episode delivers actionable insights on everything from mindful productivity and stress management to work-life integration and corporate wellness initiatives, helping you build a career and life that energizes rather than depletes. Whether you're a seasoned executive, entrepreneur, or early in your professional journey, join us to discover how to work well, live well, and Re:sume Well. Born out of a love for careers, performance, and wellness- Re:sume started as a podcast that focused on career happiness, interviewing professionals who were successful and happy. After nearly a year consistently climbing the charts, we listened to our audience and have taken a turn to focus on careers and concepts at the intersection of wellness, the woo, and work. Join Courtney every week where she disseminates wellness woo culture for the curious careerist. Episode 19. Flipping the Script on Call Center Work with Richard Blank When you think of call centers, you’re probably thinking of telemarketers and scammers, or maybe even thinking back to a time you had to call a customer service line and hung up the phone feeling frustrated. Wouldn’t it be nice if that story was different and you left those interactions with a smile on your face, feeling cared for and heard? Richard Blank is training his employees to be those call center workers — and they’re even doing it in two languages. In this episode, Richard and I are chatting about his love for the Spanish language growing up, how that led him down to Costa Rica, and how that eventually sparked his CEO journey owning a call center. Richard is such a kind, open soul, so it’s no wonder he brings that light to his employees and everyone around him. It’s a refreshing departure from what we normally expect out of call center experiences, and for that, we can thank Richard for humanizing a statistically dehumanized industry. https://youtu.be/Ww4MUb3vkO4 https://youtu.be/U_2DFeR1b1w https://youtu.be/fVXrAeADvDU https://youtu.be/Vq5-eu5UPLs Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Resume Well, Courtney Page, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Re:sume Well podcast created by Courtney Page. Flipping the Script on Call Center Work with Richard Blank Re:sume Well is your essential guide to thriving in both your career and personal life, featuring deep-dive conversations with industry leaders who share battle-tested strategies for sustainable success. Each episode delivers actionable insights on everything from mindful productivity and stress management to work-life integration and corporate wellness initiatives, helping you build a career and life that energizes rather than depletes. Whether you're a seasoned executive, entrepreneur, or early in your professional journey, join us to discover how to work well, live well, and Re:sume Well. Born out of a love for careers, performance, and wellness- Re:sume started as a podcast that focused on career happiness, interviewing professionals who were successful and happy. After nearly a year consistently climbing the charts, we listened to our audience and have taken a turn to focus on careers and concepts at the intersection of wellness, the woo, and work. Join Courtney every week where she disseminates wellness woo culture for the curious careerist. Episode 19. Flipping the Script on Call Center Work with Richard Blank When you think of call centers, you’re probably thinking of telemarketers and scammers, or maybe even thinking back to a time you had to call a customer service line and hung up the phone feeling frustrated. Wouldn’t it be nice if that story was different and you left those interactions with a smile on your face, feeling cared for and heard? Richard Blank is training his employees to be those call center workers — and they’re even doing it in two languages. In this episode, Richard and I are chatting about his love for the Spanish language growing up, how that led him down to Costa Rica, and how that eventually sparked his CEO journey owning a call center. Richard is such a kind, open soul, so it’s no wonder he brings that light to his employees and everyone around him. It’s a refreshing departure from what we normally expect out of call center experiences, and for that, we can thank Richard for humanizing a statistically dehumanized industry. https://youtu.be/Ww4MUb3vkO4 https://youtu.be/U_2DFeR1b1w https://youtu.be/fVXrAeADvDU https://youtu.be/Vq5-eu5UPLs Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Resume Well, Courtney Page, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Re:sume Well podcast created by Courtney Page. Flipping the Script on Call Center Work with Richard Blank Re:sume Well is your essential guide to thriving in both your career and personal life, featuring deep-dive conversations with industry leaders who share battle-tested strategies for sustainable success. Each episode delivers actionable insights on everything from mindful productivity and stress management to work-life integration and corporate wellness initiatives, helping you build a career and life that energizes rather than depletes. Whether you're a seasoned executive, entrepreneur, or early in your professional journey, join us to discover how to work well, live well, and Re:sume Well. Born out of a love for careers, performance, and wellness- Re:sume started as a podcast that focused on career happiness, interviewing professionals who were successful and happy. After nearly a year consistently climbing the charts, we listened to our audience and have taken a turn to focus on careers and concepts at the intersection of wellness, the woo, and work. Join Courtney every week where she disseminates wellness woo culture for the curious careerist. Episode 19. Flipping the Script on Call Center Work with Richard Blank When you think of call centers, you’re probably thinking of telemarketers and scammers, or maybe even thinking back to a time you had to call a customer service line and hung up the phone feeling frustrated. Wouldn’t it be nice if that story was different and you left those interactions with a smile on your face, feeling cared for and heard? Richard Blank is training his employees to be those call center workers — and they’re even doing it in two languages. In this episode, Richard and I are chatting about his love for the Spanish language growing up, how that led him down to Costa Rica, and how that eventually sparked his CEO journey owning a call center. Richard is such a kind, open soul, so it’s no wonder he brings that light to his employees and everyone around him. It’s a refreshing departure from what we normally expect out of call center experiences, and for that, we can thank Richard for humanizing a statistically dehumanized industry. https://youtu.be/Ww4MUb3vkO4 https://youtu.be/U_2DFeR1b1w https://youtu.be/fVXrAeADvDU https://youtu.be/Vq5-eu5UPLs Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Resume Well, Courtney Page, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Re:sume Well podcast created by Courtney Page. Flipping the Script on Call Center Work with Richard Blank Re:sume Well is your essential guide to thriving in both your career and personal life, featuring deep-dive conversations with industry leaders who share battle-tested strategies for sustainable success. Each episode delivers actionable insights on everything from mindful productivity and stress management to work-life integration and corporate wellness initiatives, helping you build a career and life that energizes rather than depletes. Whether you're a seasoned executive, entrepreneur, or early in your professional journey, join us to discover how to work well, live well, and Re:sume Well. Born out of a love for careers, performance, and wellness- Re:sume started as a podcast that focused on career happiness, interviewing professionals who were successful and happy. After nearly a year consistently climbing the charts, we listened to our audience and have taken a turn to focus on careers and concepts at the intersection of wellness, the woo, and work. Join Courtney every week where she disseminates wellness woo culture for the curious careerist. Episode 19. Flipping the Script on Call Center Work with Richard Blank When you think of call centers, you’re probably thinking of telemarketers and scammers, or maybe even thinking back to a time you had to call a customer service line and hung up the phone feeling frustrated. Wouldn’t it be nice if that story was different and you left those interactions with a smile on your face, feeling cared for and heard? Richard Blank is training his employees to be those call center workers — and they’re even doing it in two languages. In this episode, Richard and I are chatting about his love for the Spanish language growing up, how that led him down to Costa Rica, and how that eventually sparked his CEO journey owning a call center. Richard is such a kind, open soul, so it’s no wonder he brings that light to his employees and everyone around him. It’s a refreshing departure from what we normally expect out of call center experiences, and for that, we can thank Richard for humanizing a statistically dehumanized industry. https://youtu.be/Ww4MUb3vkO4 https://youtu.be/U_2DFeR1b1w https://youtu.be/fVXrAeADvDU https://youtu.be/Vq5-eu5UPLs Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Resume Well, Courtney Page, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines. Take Aways -Procrastination is a self-reflection of missed opportunities. -Commitment to oneself is key to overcoming procrastination. -Cultural adaptation requires patience and respect. -Staying healthy is essential for productivity. -Teaching others can be a rewarding experience. -Creating a fun work environment reduces attrition. -Effective communication is an art that can be mastered. -Personal connections enhance professional relationships. -Passion projects, like pinball machines, bring joy and fulfillment. -Empathy in leadership fosters loyalty and growth. https://youtu.be/TEWjig764Og https://youtu.be/jmcE4y5QK1g https://youtu.be/83xKp-KatRo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines. Take Aways -Procrastination is a self-reflection of missed opportunities. -Commitment to oneself is key to overcoming procrastination. -Cultural adaptation requires patience and respect. -Staying healthy is essential for productivity. -Teaching others can be a rewarding experience. -Creating a fun work environment reduces attrition. -Effective communication is an art that can be mastered. -Personal connections enhance professional relationships. -Passion projects, like pinball machines, bring joy and fulfillment. -Empathy in leadership fosters loyalty and growth. https://youtu.be/TEWjig764Og https://youtu.be/jmcE4y5QK1g https://youtu.be/83xKp-KatRo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines. Take Aways -Procrastination is a self-reflection of missed opportunities. -Commitment to oneself is key to overcoming procrastination. -Cultural adaptation requires patience and respect. -Staying healthy is essential for productivity. -Teaching others can be a rewarding experience. -Creating a fun work environment reduces attrition. -Effective communication is an art that can be mastered. -Personal connections enhance professional relationships. -Passion projects, like pinball machines, bring joy and fulfillment. -Empathy in leadership fosters loyalty and growth. https://youtu.be/TEWjig764Og https://youtu.be/jmcE4y5QK1g https://youtu.be/83xKp-KatRo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines. Take Aways -Procrastination is a self-reflection of missed opportunities. -Commitment to oneself is key to overcoming procrastination. -Cultural adaptation requires patience and respect. -Staying healthy is essential for productivity. -Teaching others can be a rewarding experience. -Creating a fun work environment reduces attrition. -Effective communication is an art that can be mastered. -Personal connections enhance professional relationships. -Passion projects, like pinball machines, bring joy and fulfillment. -Empathy in leadership fosters loyalty and growth. https://youtu.be/TEWjig764Og https://youtu.be/jmcE4y5QK1g https://youtu.be/83xKp-KatRo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines. Take Aways -Procrastination is a self-reflection of missed opportunities. -Commitment to oneself is key to overcoming procrastination. -Cultural adaptation requires patience and respect. -Staying healthy is essential for productivity. -Teaching others can be a rewarding experience. -Creating a fun work environment reduces attrition. -Effective communication is an art that can be mastered. -Personal connections enhance professional relationships. -Passion projects, like pinball machines, bring joy and fulfillment. -Empathy in leadership fosters loyalty and growth. https://youtu.be/TEWjig764Og https://youtu.be/jmcE4y5QK1g https://youtu.be/83xKp-KatRo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines. Take Aways -Procrastination is a self-reflection of missed opportunities. -Commitment to oneself is key to overcoming procrastination. -Cultural adaptation requires patience and respect. -Staying healthy is essential for productivity. -Teaching others can be a rewarding experience. -Creating a fun work environment reduces attrition. -Effective communication is an art that can be mastered. -Personal connections enhance professional relationships. -Passion projects, like pinball machines, bring joy and fulfillment. -Empathy in leadership fosters loyalty and growth. https://youtu.be/TEWjig764Og https://youtu.be/jmcE4y5QK1g https://youtu.be/83xKp-KatRo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines. Take Aways -Procrastination is a self-reflection of missed opportunities. -Commitment to oneself is key to overcoming procrastination. -Cultural adaptation requires patience and respect. -Staying healthy is essential for productivity. -Teaching others can be a rewarding experience. -Creating a fun work environment reduces attrition. -Effective communication is an art that can be mastered. -Personal connections enhance professional relationships. -Passion projects, like pinball machines, bring joy and fulfillment. -Empathy in leadership fosters loyalty and growth. https://youtu.be/TEWjig764Og https://youtu.be/jmcE4y5QK1g https://youtu.be/83xKp-KatRo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines. Take Aways -Procrastination is a self-reflection of missed opportunities. -Commitment to oneself is key to overcoming procrastination. -Cultural adaptation requires patience and respect. -Staying healthy is essential for productivity. -Teaching others can be a rewarding experience. -Creating a fun work environment reduces attrition. -Effective communication is an art that can be mastered. -Personal connections enhance professional relationships. -Passion projects, like pinball machines, bring joy and fulfillment. -Empathy in leadership fosters loyalty and growth. https://youtu.be/TEWjig764Og https://youtu.be/jmcE4y5QK1g https://youtu.be/83xKp-KatRo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines. Take Aways -Procrastination is a self-reflection of missed opportunities. -Commitment to oneself is key to overcoming procrastination. -Cultural adaptation requires patience and respect. -Staying healthy is essential for productivity. -Teaching others can be a rewarding experience. -Creating a fun work environment reduces attrition. -Effective communication is an art that can be mastered. -Personal connections enhance professional relationships. -Passion projects, like pinball machines, bring joy and fulfillment. -Empathy in leadership fosters loyalty and growth. https://youtu.be/TEWjig764Og https://youtu.be/jmcE4y5QK1g https://youtu.be/83xKp-KatRo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines. Take Aways -Procrastination is a self-reflection of missed opportunities. -Commitment to oneself is key to overcoming procrastination. -Cultural adaptation requires patience and respect. -Staying healthy is essential for productivity. -Teaching others can be a rewarding experience. -Creating a fun work environment reduces attrition. -Effective communication is an art that can be mastered. -Personal connections enhance professional relationships. -Passion projects, like pinball machines, bring joy and fulfillment. -Empathy in leadership fosters loyalty and growth. https://youtu.be/TEWjig764Og https://youtu.be/jmcE4y5QK1g https://youtu.be/83xKp-KatRo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines. Take Aways -Procrastination is a self-reflection of missed opportunities. -Commitment to oneself is key to overcoming procrastination. -Cultural adaptation requires patience and respect. -Staying healthy is essential for productivity. -Teaching others can be a rewarding experience. -Creating a fun work environment reduces attrition. -Effective communication is an art that can be mastered. -Personal connections enhance professional relationships. -Passion projects, like pinball machines, bring joy and fulfillment. -Empathy in leadership fosters loyalty and growth. https://youtu.be/TEWjig764Og https://youtu.be/jmcE4y5QK1g https://youtu.be/83xKp-KatRo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines. Take Aways -Procrastination is a self-reflection of missed opportunities. -Commitment to oneself is key to overcoming procrastination. -Cultural adaptation requires patience and respect. -Staying healthy is essential for productivity. -Teaching others can be a rewarding experience. -Creating a fun work environment reduces attrition. -Effective communication is an art that can be mastered. -Personal connections enhance professional relationships. -Passion projects, like pinball machines, bring joy and fulfillment. -Empathy in leadership fosters loyalty and growth. https://youtu.be/TEWjig764Og https://youtu.be/jmcE4y5QK1g https://youtu.be/83xKp-KatRo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines. Take Aways -Procrastination is a self-reflection of missed opportunities. -Commitment to oneself is key to overcoming procrastination. -Cultural adaptation requires patience and respect. -Staying healthy is essential for productivity. -Teaching others can be a rewarding experience. -Creating a fun work environment reduces attrition. -Effective communication is an art that can be mastered. -Personal connections enhance professional relationships. -Passion projects, like pinball machines, bring joy and fulfillment. -Empathy in leadership fosters loyalty and growth. https://youtu.be/TEWjig764Og https://youtu.be/jmcE4y5QK1g https://youtu.be/83xKp-KatRo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

The Overcoming Adversity Podcast by Michael W. Allison. Challenges of a Call Center CEO with Richard Blank. Welcome to 'The Overcoming Adversity Podcast', where we explore the stories of people who have faced and overcome unimaginable challenges. From overcoming physical limitations, to overcoming financial struggles, to overcoming emotional obstacles, we delve into the minds of those who have faced adversity and come out on top. Join us as we discover the strategies and mindset that helped them to succeed. This podcast is for anyone who has faced or is currently facing adversity and is looking for inspiration and guidance on how to overcome it. So tune in and be ready to be empowered and inspired. EP 57: Fortune Favors The Brave. In this episode of The Overcoming Adversity Show, Richard and Michael talk about some misconceptions about telemarketing and call centers, how COVID impacted his business, and the challenges he faced in providing amazing services to his business clients during those times. Michael Allison Michael W. Allison is a highly sought-after keynote speaker, TEDx speaker, best-selling author, expert leadership trainer, and award-winning INC 5000 entrepreneur. As a U.S. Marine Purple Heart Veteran, Michael’s mission is to empower leaders, teams, and organizations to embrace adversity, break through limitations, and lead with resilience in a rapidly changing world. https://youtu.be/B5DfY4BU6ow https://youtu.be/1uqWNvb6f4Y https://youtu.be/xjx0eD_7JJc https://youtu.be/W4FbpczznOw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Michael Allison,The Overcoming Adversity Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

The Overcoming Adversity Podcast by Michael W. Allison. Challenges of a Call Center CEO with Richard Blank. Welcome to 'The Overcoming Adversity Podcast', where we explore the stories of people who have faced and overcome unimaginable challenges. From overcoming physical limitations, to overcoming financial struggles, to overcoming emotional obstacles, we delve into the minds of those who have faced adversity and come out on top. Join us as we discover the strategies and mindset that helped them to succeed. This podcast is for anyone who has faced or is currently facing adversity and is looking for inspiration and guidance on how to overcome it. So tune in and be ready to be empowered and inspired. EP 57: Fortune Favors The Brave. In this episode of The Overcoming Adversity Show, Richard and Michael talk about some misconceptions about telemarketing and call centers, how COVID impacted his business, and the challenges he faced in providing amazing services to his business clients during those times. Michael Allison Michael W. Allison is a highly sought-after keynote speaker, TEDx speaker, best-selling author, expert leadership trainer, and award-winning INC 5000 entrepreneur. As a U.S. Marine Purple Heart Veteran, Michael’s mission is to empower leaders, teams, and organizations to embrace adversity, break through limitations, and lead with resilience in a rapidly changing world. https://youtu.be/B5DfY4BU6ow https://youtu.be/1uqWNvb6f4Y https://youtu.be/xjx0eD_7JJc https://youtu.be/W4FbpczznOw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Michael Allison,The Overcoming Adversity Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

The Overcoming Adversity Podcast by Michael W. Allison. Challenges of a Call Center CEO with Richard Blank. Welcome to 'The Overcoming Adversity Podcast', where we explore the stories of people who have faced and overcome unimaginable challenges. From overcoming physical limitations, to overcoming financial struggles, to overcoming emotional obstacles, we delve into the minds of those who have faced adversity and come out on top. Join us as we discover the strategies and mindset that helped them to succeed. This podcast is for anyone who has faced or is currently facing adversity and is looking for inspiration and guidance on how to overcome it. So tune in and be ready to be empowered and inspired. EP 57: Fortune Favors The Brave. In this episode of The Overcoming Adversity Show, Richard and Michael talk about some misconceptions about telemarketing and call centers, how COVID impacted his business, and the challenges he faced in providing amazing services to his business clients during those times. Michael Allison Michael W. Allison is a highly sought-after keynote speaker, TEDx speaker, best-selling author, expert leadership trainer, and award-winning INC 5000 entrepreneur. As a U.S. Marine Purple Heart Veteran, Michael’s mission is to empower leaders, teams, and organizations to embrace adversity, break through limitations, and lead with resilience in a rapidly changing world. https://youtu.be/B5DfY4BU6ow https://youtu.be/1uqWNvb6f4Y https://youtu.be/xjx0eD_7JJc https://youtu.be/W4FbpczznOw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Michael Allison,The Overcoming Adversity Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending