Garry Gary Beers INXS bassist performance video. "Shine Like The Sun" rock song by Igni Ferroque.
A podcast interview combined with the strong curiosity of a proud member of my favorite band INXS brought me to ggbbasses.com. After carefully navigating the site, one section offered to “HIRE GARRY!” on a track. Naturally, I was very interested in all of the additional options associated with the bass session. As luck would have it, my company produced a song, "Shine like the sun" performed by the Costa Rican guitarist Igni Ferroque. Filling out a form to contact Garry Gary Beers was an unbelievable surreal request that was cool in and of itself.
https://youtu.be/ieGjN5H4xPQ
To my astonishment, Mr. Beers personally followed up with an email the next day. Along with the courtesy of proper introductions, we mutually confirmed my intention to purchase the full bass session package. Caught in the moment, I insisted on a good faith deposit for his time and close the deal. Mr. Beers had naturally shaped the pace of doing business in a relaxed way. "By all means send me the tracks. I’ll have a good listen and let you know my thoughts on moving forward. That work for you?" It did work as a potential new client and placed me in a good frame of mind from the start.
Fortunately, Mr. Beers had informed me of the positive news about the song making the cut. "Hey Richard, the music is great! Looking forward to having a play on it". He offered many secure payment options along with the value placed on all four elements. The expenditure was more than justified and deemed a gift when considering his talents and achievements. Mr. Beers never pressed for any money nor attempted a hard sell. He is a nice man that loves music, period.
In a trustworthy spirit, Mr. Beers offered me the convenience of sending a comfortable amount of money to start the project. The value of the arrangement was so good that I immediately choose to commit 100%. We sent a full deposit, sat back and prepared to enjoy the ride. As the secure funds entered the GGB business account, Mr. Beers had already taken the liberty to record the bass tracks and was at the ready to send the audio files. He added a sincere compliment as well, "Music is excellent by the way- really reminds me of Rainbow- one of my fav bands."
Mr. Beers walked me through the easy process of combining his work with the initial recording for the finished product. The steps were simple, “2 tracks of bass version 1 – DI and Amp.2 tracks of bass version 2 – DI and Amp- Both of these takes have a click at the top to verify it syncing to your track. They are recorded to the tracks you sent with the click intro so they should sync perfectly." Mr. Beers added an additional spark, “I’m also sending synth tracks to accompany the bass tracks- Intro only. I have included a mix track and the individual synth tracks." The music had a studio quality sound and GGB grooves. It rocked along with the enjoyment of plug and play. A video of Mr. Beers playing on the track was coming up next and the apex of my unique musical journey.
Like clockwork, Mr. Beers enthusiastically contacted me about the video and the confident reaction to his bass session. "Glad to hear it" He wrote. "I enjoyed playing the tracks… Let me know which bass track versions 1 or 2 you used with the intro and the track so I can send a matching performance video.” Handing over Mr. Beers all creative control was logical and showed a true respect for his craft. The consideration by Mr. Beers to collaborate on a decision was unforeseen and very appealing. How do you choose one groove when both versions are slick? I decided to mix and match the funk from the tracks provided. Mr. Beers had agreed and gave the feeling of excitement by his response, "That would have been my choice. The Intro bass with the fuzz and Wah is a trip!"
The performance videos sent by Mr. Beers had simple instructions: "Hey Richard, here's 2 videos- the Intro -take 2 with fuzz and Wah - and the song - take 1 with pick. The intro track has a click count in so it should be easy to sync." He added, "The main track video has the guitar intro so you can sync to that. Hope this works for you." The final production was amazing and combined perfectly. In addition, Mr. Beers mentioned the project on his personal Facebook Page, “Last night I finished bass tracks for an amazing Costa Rican heavy rock artist- really great stuff and a lot of fun for me to play on.”
Everyone noticed that Mr. Beers showed an authentic enjoyment as he adjusted his amp and started jamming in an Aussie themed studio. Apart from the brilliant music created, a heartfelt chest tap happened as he finished the song and the video ended. The final act of my personal experience working with Garry Gary Beers was a strong transfer of positive electromagnetic energy that was widely felt and well received. Thank you Mr. Beers for the luxury.
I highly recommend Mr. Garry Gary Beers. The working relationship was easy and stress free. My firsthand knowledge involved the attention to detail, clarity to avoid miscommunication and the generosity of his sincere efforts. Experiencing a comfortable first time business deal was a pleasure. The financial investment in working with Mr. Beers was worth the extemporaneous chance to meet a multi-platinum bass guitarist. Most importantly, the bonus of sharing his music and imagination with fans.
In conclusion, I am a very satisfied customer of Mr. Garry Gary Beers and admire his ingenuity on this special project.
Richard Blank
CEO
Costa Rica's Call Center
Loyal INXS Fan
"Shine like the Sun" by Igni Ferroque is a powerful anthem that celebrates perseverance, determination, and the pursuit of one's dreams. It encourages listeners to embrace challenges head-on and to strive for success, no matter the obstacles they may face. The opening lines of the song immediately set the tone, questioning the listener's willingness to leave their comfort
The famous Latino guitarist, IGNI FERROQUE teams up with CCC to produce a classic MTV retro video.The band is promoting their 44th anniversary album and national tour sponsored by Costa Rica's Call Center. The hot single has become the official 15 year anniversary theme song for CCC. Pura Vida.
IGNI FERROQUE. Banda de rock original costarricense fundada en 1978.
Shine like the sun lyrics:
Have you every thought of leaving home?
How far would you go to find you space?
Are you willing to start all alone?
Without letting your mind scatter...Out of place
Working hard everyday dawn to dawn
Hitting the phone to reach the goal
Fitting in your spot in paradise
Never take your eye off the prize
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
No matter how strong you feel you are
No time for breaks until you're all done
With all your goals there is always stress
And everybody needs to rest
And yet there is no dream that comes alone
Once you feel great, you feel at home
You find the beauty of a smiling face
You find the love, you find the GRACE
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
Producer: Greibyn Krriyo
Executive Producer: Richard Blank
Production Assistant: Rolando Araya
Igni Ferroque
Roberto Ferroque Ruiz
Eduardo Doryan Jara
Harold Webb
Guest Musician: Garry Gary Beers - INXS Bassist
Models:
Dayana Solis
Silvia Rojas
Rebeca Meneses
Shirley Rodmon
Fabiola Castillo
Julissa Meneses
Yoselyn Fonseca
Maria Jose Castro
Free Spirit Hippie: Eddie Fridovich
Call Center BOSS: Richard Blank
Special Appearance: Grace Borbon
Grips:
Edder Nuñez
Fabian Sequeira
Post Production video and audio mix: Harold Webb
Post Production video mix assistant: Edder Nuñez
Video Record: Jersan Jimenez
Edition / Post Production: Michael Arce Mora
Sunset Productions CR 2023
Filmed at Costa Rica's Call Center
1993 Gottleib Street Fighter II Pinball Machine
1994 Bally World Cup Pinball Machine
1992 Data East Hook Pinball Machine
1995 Midway Ultimate Mortal Kombat 3 Arcade Machine
1993 Sega In the Hunt Arcade Machine
1979 Atari Asteroids Arcade Machine
1996 Namco Alpine Racer 2 Arcade Machine
1996 Midway Killer Instinct 2 Arcade Machine
1958 Seeburg 220 Jukebox
1964 Wurlitzer 2810 Jukebox
1961 Seeburg AY160 Jukebox
1995 Dynamo Air Hockey Table
1992 Volkswagen Cabriolet
Igni Ferroque is a Costa Rican rock group that was born at the end of 1978. Igni Ferroque, which from Latin means iron and fire, performed its first concert in the Colegio La Salle auditorium on September 15, 1978.Roberto "Ferroque" Ruiz all the weight of the direction of the group and it was then that all the musical work and the creative genius of Roberto Ruiz rose that this legendary Costa Rican band has not left to this day and marked the beginning of a process of musical growth and development of relevance inside and outside of Costa Rica.
Throughout its long history, full of ups and downs, the group visited Mexico, Guatemala, El Salvador and Ecuador between 1986 and 1992, bringing to all those forums the Original Rock that has always characterized them. Based on the anti-arms and pro-environmental theme, its lyrics are clear: "If rock is a means of mass communication, the message must be clear and positive," Roberto Ruiz told Rodrigo Farías Bárcenas, a Mexican journalist, in an extensive interview given to Diario Uno más Uno in 1986; that phrase defines the idiosyncrasy of Igni Ferroque.
His hits include "Si Quieres Paz" (1990), "Dance in the Swamp of the Dead" (Inspired by a passage from the Lord of the Rings, 1986), "San Lucas" (1982), "Silences" (1980) , "Homeland" (1980) and "La radio" (1979). Their music has been described as jazz-rock with influences from heavy, blues, reggae, and classical, quite progressive for Costa Rican standards. Currently, the group is sounding "better than ever" as confirmed by the excellent musician Calilo Pardo, director of the Academy of Modern Music. They have shared the stage with groups such as El Tri, Alux Nahual, Botellita de Jerez, Kenny y los Eléctricos, Depeche Mode. They also shared in the biggest party in the history of Rock in Costa Rica during "Human Rights Now" in 1987 alongside Bruce Springteen, Sting, Peter Gabriel, Yossu Nandour and Tracy Chapman.
https://youtu.be/ieGjN5H4xPQ
INXS, Garry Gary Beers, Igni Ferroque, Shine like the sun, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,rock n roll, music
Garry Gary Beers INXS bassist performance video. "Shine Like The Sun" rock song by Igni Ferroque.
A podcast interview combined with the strong curiosity of a proud member of my favorite band INXS brought me to ggbbasses.com. After carefully navigating the site, one section offered to “HIRE GARRY!” on a track. Naturally, I was very interested in all of the additional options associated with the bass session. As luck would have it, my company produced a song, "Shine like the sun" performed by the Costa Rican guitarist Igni Ferroque. Filling out a form to contact Garry Gary Beers was an unbelievable surreal request that was cool in and of itself.
https://youtu.be/ieGjN5H4xPQ
To my astonishment, Mr. Beers personally followed up with an email the next day. Along with the courtesy of proper introductions, we mutually confirmed my intention to purchase the full bass session package. Caught in the moment, I insisted on a good faith deposit for his time and close the deal. Mr. Beers had naturally shaped the pace of doing business in a relaxed way. "By all means send me the tracks. I’ll have a good listen and let you know my thoughts on moving forward. That work for you?" It did work as a potential new client and placed me in a good frame of mind from the start.
Fortunately, Mr. Beers had informed me of the positive news about the song making the cut. "Hey Richard, the music is great! Looking forward to having a play on it". He offered many secure payment options along with the value placed on all four elements. The expenditure was more than justified and deemed a gift when considering his talents and achievements. Mr. Beers never pressed for any money nor attempted a hard sell. He is a nice man that loves music, period.
In a trustworthy spirit, Mr. Beers offered me the convenience of sending a comfortable amount of money to start the project. The value of the arrangement was so good that I immediately choose to commit 100%. We sent a full deposit, sat back and prepared to enjoy the ride. As the secure funds entered the GGB business account, Mr. Beers had already taken the liberty to record the bass tracks and was at the ready to send the audio files. He added a sincere compliment as well, "Music is excellent by the way- really reminds me of Rainbow- one of my fav bands."
Mr. Beers walked me through the easy process of combining his work with the initial recording for the finished product. The steps were simple, “2 tracks of bass version 1 – DI and Amp.2 tracks of bass version 2 – DI and Amp- Both of these takes have a click at the top to verify it syncing to your track. They are recorded to the tracks you sent with the click intro so they should sync perfectly." Mr. Beers added an additional spark, “I’m also sending synth tracks to accompany the bass tracks- Intro only. I have included a mix track and the individual synth tracks." The music had a studio quality sound and GGB grooves. It rocked along with the enjoyment of plug and play. A video of Mr. Beers playing on the track was coming up next and the apex of my unique musical journey.
Like clockwork, Mr. Beers enthusiastically contacted me about the video and the confident reaction to his bass session. "Glad to hear it" He wrote. "I enjoyed playing the tracks… Let me know which bass track versions 1 or 2 you used with the intro and the track so I can send a matching performance video.” Handing over Mr. Beers all creative control was logical and showed a true respect for his craft. The consideration by Mr. Beers to collaborate on a decision was unforeseen and very appealing. How do you choose one groove when both versions are slick? I decided to mix and match the funk from the tracks provided. Mr. Beers had agreed and gave the feeling of excitement by his response, "That would have been my choice. The Intro bass with the fuzz and Wah is a trip!"
The performance videos sent by Mr. Beers had simple instructions: "Hey Richard, here's 2 videos- the Intro -take 2 with fuzz and Wah - and the song - take 1 with pick. The intro track has a click count in so it should be easy to sync." He added, "The main track video has the guitar intro so you can sync to that. Hope this works for you." The final production was amazing and combined perfectly. In addition, Mr. Beers mentioned the project on his personal Facebook Page, “Last night I finished bass tracks for an amazing Costa Rican heavy rock artist- really great stuff and a lot of fun for me to play on.”
Everyone noticed that Mr. Beers showed an authentic enjoyment as he adjusted his amp and started jamming in an Aussie themed studio. Apart from the brilliant music created, a heartfelt chest tap happened as he finished the song and the video ended. The final act of my personal experience working with Garry Gary Beers was a strong transfer of positive electromagnetic energy that was widely felt and well received. Thank you Mr. Beers for the luxury.
I highly recommend Mr. Garry Gary Beers. The working relationship was easy and stress free. My firsthand knowledge involved the attention to detail, clarity to avoid miscommunication and the generosity of his sincere efforts. Experiencing a comfortable first time business deal was a pleasure. The financial investment in working with Mr. Beers was worth the extemporaneous chance to meet a multi-platinum bass guitarist. Most importantly, the bonus of sharing his music and imagination with fans.
In conclusion, I am a very satisfied customer of Mr. Garry Gary Beers and admire his ingenuity on this special project.
Richard Blank
CEO
Costa Rica's Call Center
Loyal INXS Fan
"Shine like the Sun" by Igni Ferroque is a powerful anthem that celebrates perseverance, determination, and the pursuit of one's dreams. It encourages listeners to embrace challenges head-on and to strive for success, no matter the obstacles they may face. The opening lines of the song immediately set the tone, questioning the listener's willingness to leave their comfort
The famous Latino guitarist, IGNI FERROQUE teams up with CCC to produce a classic MTV retro video.The band is promoting their 44th anniversary album and national tour sponsored by Costa Rica's Call Center. The hot single has become the official 15 year anniversary theme song for CCC. Pura Vida.
IGNI FERROQUE. Banda de rock original costarricense fundada en 1978.
Shine like the sun lyrics:
Have you every thought of leaving home?
How far would you go to find you space?
Are you willing to start all alone?
Without letting your mind scatter...Out of place
Working hard everyday dawn to dawn
Hitting the phone to reach the goal
Fitting in your spot in paradise
Never take your eye off the prize
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
No matter how strong you feel you are
No time for breaks until you're all done
With all your goals there is always stress
And everybody needs to rest
And yet there is no dream that comes alone
Once you feel great, you feel at home
You find the beauty of a smiling face
You find the love, you find the GRACE
YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL
Producer: Greibyn Krriyo
Executive Producer: Richard Blank
Production Assistant: Rolando Araya
Igni Ferroque
Roberto Ferroque Ruiz
Eduardo Doryan Jara
Harold Webb
Guest Musician: Garry Gary Beers - INXS Bassist
Models:
Dayana Solis
Silvia Rojas
Rebeca Meneses
Shirley Rodmon
Fabiola Castillo
Julissa Meneses
Yoselyn Fonseca
Maria Jose Castro
Free Spirit Hippie: Eddie Fridovich
Call Center BOSS: Richard Blank
Special Appearance: Grace Borbon
Grips:
Edder Nuñez
Fabian Sequeira
Post Production video and audio mix: Harold Webb
Post Production video mix assistant: Edder Nuñez
Video Record: Jersan Jimenez
Edition / Post Production: Michael Arce Mora
Sunset Productions CR 2023
Filmed at Costa Rica's Call Center
1993 Gottleib Street Fighter II Pinball Machine
1994 Bally World Cup Pinball Machine
1992 Data East Hook Pinball Machine
1995 Midway Ultimate Mortal Kombat 3 Arcade Machine
1993 Sega In the Hunt Arcade Machine
1979 Atari Asteroids Arcade Machine
1996 Namco Alpine Racer 2 Arcade Machine
1996 Midway Killer Instinct 2 Arcade Machine
1958 Seeburg 220 Jukebox
1964 Wurlitzer 2810 Jukebox
1961 Seeburg AY160 Jukebox
1995 Dynamo Air Hockey Table
1992 Volkswagen Cabriolet
Igni Ferroque is a Costa Rican rock group that was born at the end of 1978. Igni Ferroque, which from Latin means iron and fire, performed its first concert in the Colegio La Salle auditorium on September 15, 1978.Roberto "Ferroque" Ruiz all the weight of the direction of the group and it was then that all the musical work and the creative genius of Roberto Ruiz rose that this legendary Costa Rican band has not left to this day and marked the beginning of a process of musical growth and development of relevance inside and outside of Costa Rica.
Throughout its long history, full of ups and downs, the group visited Mexico, Guatemala, El Salvador and Ecuador between 1986 and 1992, bringing to all those forums the Original Rock that has always characterized them. Based on the anti-arms and pro-environmental theme, its lyrics are clear: "If rock is a means of mass communication, the message must be clear and positive," Roberto Ruiz told Rodrigo Farías Bárcenas, a Mexican journalist, in an extensive interview given to Diario Uno más Uno in 1986; that phrase defines the idiosyncrasy of Igni Ferroque.
His hits include "Si Quieres Paz" (1990), "Dance in the Swamp of the Dead" (Inspired by a passage from the Lord of the Rings, 1986), "San Lucas" (1982), "Silences" (1980) , "Homeland" (1980) and "La radio" (1979). Their music has been described as jazz-rock with influences from heavy, blues, reggae, and classical, quite progressive for Costa Rican standards. Currently, the group is sounding "better than ever" as confirmed by the excellent musician Calilo Pardo, director of the Academy of Modern Music. They have shared the stage with groups such as El Tri, Alux Nahual, Botellita de Jerez, Kenny y los Eléctricos, Depeche Mode. They also shared in the biggest party in the history of Rock in Costa Rica during "Human Rights Now" in 1987 alongside Bruce Springteen, Sting, Peter Gabriel, Yossu Nandour and Tracy Chapman.
https://youtu.be/ieGjN5H4xPQ
INXS, Garry Gary Beers, Igni Ferroque, Shine like the sun, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,rock n roll, music
The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank
The Science of CX is a groundbreaking new weekly podcast developed to
address the millions of businesses that need to learn techniques to compete better
in today’s business landscape, by using CX as the cornerstone of a new strategy.
Join Steve Pappas in the lab as he puts his 25+ years to the test to make your
business (soar, grow and accelerate).
Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
Key Takeaways
Learn how to turn new customers into the most loyal customers and be on the
mind of everyone in town. Whether you’re a beginner or seasoned expert, you will
learn something useful in each and every episode.
CXpert - interviews with CX Leaders and Influencers that have made it their
business to treat customers like a million. Steve, will use his years of CX-Centric
business knowledge to bring out cool ideas for every business owner to
learn new techniques and also avoid some
Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
you're listening to the science of C. X. A podcast that hopes to inspire business owners and leaders to learn new techniques and turn prospects into customers, enter customers into raving fans. My name is Steve Pappas. I'm known for my relentless pursuit of all thing’s customer across my career. And in my six startups, I've had to learn how to make decisions in business that customers really respond to. Let's spend some time together and help your business soar grow and accelerate. Well, welcome everybody to another episode of the science of C. X. I'm Steve Pappas, your host and as always, we look everywhere to find the experts that can help you in your business journey as well as your customer experience initiatives within your organization.
Today is No exception. Today we're going to be talking about some remarkably interesting areas. We're going to cover a lot of material. Please take notes if you want or you can come back and listen to it multiple times because that makes it seem like we have more listeners. Hey, yeah, do that. Instead listen to this episode 3, 4 or five times. That'll do it. Anyway, we're going to be talking about advanced telemarketing strategies. We're going to be talking about conflict management, interpersonal skills, customer support, rhetoric, Gamification, employee motivation and phonetic micro expression reading.
Have I piqued your interest yet? Well, we have a gentleman on today. His name is Richard blank, and he comes to us from Costa Rica, and he is the head of a great business process, outsourcing contact center, but he's also an expert in so many different areas that we want to talk about. So why don't we bring him in from the virtual green room? You know, there's no real green room of course by now, but let's pretend he's coming in from the green room and we'll welcome him to the show.
Richard, thanks for joining us today on the show. See, that's an amazing introduction. I'm so happy to be here, really enjoy your work and cannot wait to share amazing ideas with your audience today. That's great. Well, I'm going to give folks a little bit about your bio just so they understand where we're going to start from and maybe some interesting things about you too. So, Richard's journey in the car Contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in san Jose Costa Rica with a mix of motivational public speaking style backed by tactful and appropriate rhetoric.
Richard shared his knowledge and trained over 10,000 bilingual telemarketers. I think he learned a few things along the way. Richard blank has the largest collection of restored American pinball machines and antique rock ola jukeboxes in central America making Gamification a strong part of Costa Rica Contact center. Culture. Richard blank is the chief executive officer for Costa Rica’s Call center since 2008. Richard also holds a bachelor's degree in communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla Spain, a keynote speaker for Philadelphia's Abington High School, 68th National Honor Society induction ceremony.
Giving back to the high school is especially important to Richard as such. He endows a scholarship each year for students that plan on majoring in a world language at the university level. So, I've got to start Richard with the first part here that just jumped right at me as the largest collection of restored American pinball machines and jukeboxes. Now if anybody knows me, they know that I love pinball aside from playing guitar for the last for years. I love pinball, I don't quite go into the Galaga and those things that my wife loves but I love playing pinball.
So, tell us what you have got, I'd love to know what kind of pinball machines you have Steve, I'm so glad that you started with dessert first and naturally our favorite class in school was recessed. So absolutely. I grew up in the seventies and eighties and the arcades were just some of the most amazing places to make friends and compete. It was so new and the artwork on the cabinets and the marquees, it really was an experience and always wanted that game room like Ricky Schroder and silver spoons.
I was jealous. So, I wanted one and down here since I own a call center and I have the space, I go treasure hunting and one man's trash is another man's treasure and they just really do not know what they have in their bodegas. And so, I will find a machine and bring it back here. And with specialist I restore them now regarding my pinball machines. The oldest one that I have is a 1976 Bally's freedom. And one of the newer ones would be like, let's say a last action hero where a doctor who I have an M. B. A fast break in a mouse.
And around I got Williams, space shuttle 1987 I got a judge Dredd Street fighter, two lethal weapon, three jokers, World cup hook and Jurassic Park. So, it turned out into a hobby became an obsession. And when you're a married man, you decide which hills to die on which swords to fall upon. And my wife and I have this agreement where pretty much everything is in her favor. But the one thing she knows that makes me happy of restoring these old classic jukeboxes and pinball machines because what an error and the craftsmanship and the fact that they've been preserved for decades shows that people really cared about these machines.
Now you and I was awfully expensive growing up. So, it seemed like a luxury. But the fact that we can afford it. It really is something that I take full advantage of when I have the moments with just not my agents but myself. There's always a pinball marathon going on down here. Well, it's great that you have the employee engagement to do that. But I'll tell you, we had bought one, we had a terminator pinball machine at one point that had the gun for the pinball release, but it took so much to get it into the basement of the home that we were living in when we sold the house.
We negotiated to sell the pinball machine, so I didn't have to get it out of there. It was so heavy to move, and I wasn't about to, but I have been in the market for another one right now. The prices are through the roof on all those two. I was looking for an Adam’s family or another terminator, but the Adams family was the one that kind of thrilled me and as well as jukeboxes, it's funny, we have a lot of similar interests in collection.
I don't have any jukeboxes. I wanted to cut my teeth on the first one and I have a buddy in the UK that restores German jukeboxes and he's one of the largest in the world that restores those early seventies and eighties jukeboxes that were built in Germany. I think it was like N C D M or something like that and that's an interesting market. But let's get on to some of the other areas that we're going to talk about. I gave folks at the beginning of the episode, a lot of terminology that we're going to be talking about today.
And one of the things that I really wanted to discuss, this idea of phonetic micro expressions, I don't know if our audience knows what that really is or maybe some do and of course they'll yell at me in the comments etcetera. But can we talk about these things because let's jump into some of these areas that we're going to get across and are these all used the things we're going to talk about? They all used in the contact center, and can you train people in all these areas?
They're used in my call center and just depends on the sort of profiled agent that you have there. Let me take it back a bit. Everybody studies micro expression reading. There was a tv show called Lie to Me that specialized in where you can judge people's postures, their eyes, their face, their hands. I mean there's books and seminars about it now when you're on the phone, three of your senses are removed, your taste, touch and smell. And the scientists claim that when you do have one that is removed, your others expand.
So, I expect you to do much more active listening and then people can also argue that you can't see people on the phone, but I beg to differ because there is image streaming, you have metaphysics when you read a book, it's better than the movie because of imagination. You can use more descriptions and more adjectives but let's just concentrate on the sound of speech. The average attention span is about 30 seconds to two minutes, conversations have introductions, bodies and conclusions. So, if you have a controlled environment, you can have a consistent variable and then you can see inconsistencies.
So now we have a base of how we're going to study speech and 32nd segments. Okay your tone is what represents your emotion, and it should be confident and empathetic because that should be consistent on your end. People will talk about a mirror imaging technique Steve, and I agree with that. But you also need to know how you're speaking for your adjustments. So, your mirror imaging isn't about you sitting across from someone and crossing your arms and tapping a finger. No, you don't have that over the phone.
So, eliminate any sort of mirror imaging face to face. I study the rate and the pitch. These are things that can be done in any language. I do not study semantics. The word choice. I'm studying the tone of your voice which is mine is consistent. I could care less what your tone is. That could be a flag or a mask, but you study someone's rate of speech and how loud they speak their pitch and every 30 seconds to two minutes. Think about the X. Y. Chart that you had in pre-algebra, you can see how fast or how loud they're going.
You consistently market every 30 seconds to two minutes. I would back it up with an answering speed because that is something that you cannot control. It's more subconscious, you can manipulate your tone rate and pitch. But the professional interrogators and police officers’ usual throw the question in the fourth or fifth time to really judge the answering speed. So, if you can do that xy chart with a horizontal line behind it and kind of gauge from 0 to 10 where you're going, you will see areas of spikes or dips and in my opinion that's the time to ask a tie down or pin down question or clarification question.
And these are certain times in which you're able to assist the conversation of moving forward for better clarification and it's not really giving away your power on that. You're really doing more of the Wuwei the less struggle the rudder of the ship. And so, this phonetic micro expression reading can be done just mind you this in your 1st 30 seconds. I don't know you and one is the loneliest number in your second minute. We could have a match off one and a one fast and high, low and slow by five at least.
You might have an odd man out in regard to your quadrants because after you've gone all four quadrants you have to repeat a quadrant, but most of the time people are in quadrant, on the top and the fast and so by your 10th 30 seconds to two minutes. Think about it like this, it's about 4. 5 to 5 minutes on something like that. And by your 11th you should know how somebody is speaking that's 5. 5 minutes in on a 10-minute conversation. And by then you will know how to close the deal.
And so, once you see it you can't unsee it. After three weeks it becomes habit and once you start paying attention to it it becomes very lucid and clearer. You are not lying and I'm not manipulating but these people are obviously giving away certain tell signs on how they speak on first time or even long term conversations and if you do catch somebody being facetious or not as clear, maybe ask them to repeat it using other senses or using another example to see if they're consistent. And so, I think it's an excellent way not to be offensive because passive aggressively you could once again use a me-too technique with somebody.
Let's just say you can't hear them. It's a bad connection on a cellphone or a dog is barking in the background. I try to fall on that small sword instead of placing blame on them, it's for my clarification Steve, did you say 123 or ABC because the worst thing you could ever do Is have somebody so upset and go down rabbit holes because now you need to restart your phonetic micro expression, reading the Tarot Card Reader said you could read two different reads in 10 minutes depending if it's sunny or raining, same person, same hour, but it could be a different read.
So, the greatest thing you could do is to ride that weight and keep it at that apex if you can. It's like when people said lucid dreaming, you really don't want to readjust your body to be able to keep that consistent breathing and body posture. With someone that you're speaking with, you try to keep them as consistent as possible. There's a little wiggle room there but don't go extreme and if you can handle something like that, fall on these swords, get clarification.
I think your audience would have some extremely effective conversations with people on the first time. This is a remarkably interesting area because we do have an awful lot of folks that either work in contact centers or are managing contact centers or even outsource to contact centers. And the training of agents tends to be remarkably similar in most organizations but they're not thinking about how they can better control they’re usually using the approach where gee I'm sorry you're having that problem. So, they're falling on the sword most of the time.
But if you think about the calls, right? If you think about the types of calls that come in, I mean they're not picking up the phone because they're just calling to say thank you or their colleagues to say gee what an excellent product this is. They're usually picking up the phone or they're making a contact with them because there's an issue, there's some type of an issue either they don't understand, they don't know how to fill out, they don't know how to do something or there's a more negative issue.
So, if you think about the incoming approach that happens, a lot of it tends to be negative. And unfortunately, the contact center agents these days are feeling increasingly of society's negativity coming out of the pandemic. You know, because people who are very understanding more, more understanding during the pandemic, but they’re taking it out on front line people. So, I don't know how you guys have seen things. But from the folks that I've spoken to in the last few months, it seems like most of the calls are key issues and they have to diffuse right away.
So can they use the phonetic micro expression method that you talk about to kind of even the playing field and get them to calm down so that they can explain what their issue is better rather than they're ready to blow up at any moment type of thing. Sure. And I'm glad that you brought that up, that's a subject that I can easily address and apply the phonetic micro expression read because mind you my friend you could start the call yelling and cursing and at the end thanking them.
So naturally your phonetic micro expression reading might be adjusted with raid and Fitch. But I would never say that I'm sorry unless you specifically spilled the drink or broke the window because then you might get offended because this individual speaking with you is so nice, they didn't do it but they're apologizing for someone else's broken window. So, my suggestion from my agents immediately is to thank you Steve for sharing that with me. I understand your position didn't mean that I agree with it, but I understand your position and allow me a moment to make it work and fix it for you.
And so now the audience, your client coming in, guns a blazing isn't really putting all that anger at the individual because that individual did not make that problem. They're taking the shrapnel; you say the incoming. That's a wonderful way to use it incoming Obama grenade. But I like to defuse. There's a technique that I use called the buffer boomerang technique. And so, if somebody comes at me with a negative tone, I will like sponge and buffer that negative tone. I will name drop you and say Steve.
That's an excellent question, repeat back your question what it was to show active listening. So, there's a connected key lock there and then boomerang it back as a plus three. So, I could potentially my friend readjust the tone and the pace of the call to then put it back into that phonetic micro expression reading that you need to really nail it. But I believe that people are frustrated and mind you this there's a lot more omnichannel non voiced support. So, prior to that phone call they might have filled out a couple forms, send a couple of emails that only elevates the stress.
So, when they're calling, they're almost letting off steam. And if you allow them to speak, you'd be surprised how it goes from attend to it to both in pitching the rate they cry it out and then everyone calms down. You've taken copious notes. Now, Steve, you mentioned A B. C. And D. What about the Richard? Thank you, Steve. And e there's nothing wrong with raking and reviewing and meeting minutes. It's I can't just solve it with you with a magic potion. These things, someone is coming to you emotional, they don't know you you might need to repeat your name multiple times in third person because now they're embarrassed.
Three men it's in to ask your name Steve. So, you could say okay at the end of this call, Richard, you're going to say Steve. You really helped me out in this section you know, oh thank you Steve. Great. I got them I anchored. And so, these are certain soft skills to just be polite, show your manners, Take that certain control of a conversation, more of a shepherd with its sheep. They zigzag but they still go back in the barn. So, I don't need so many jagged edges.
There are no straight lines in nature and and I love empathy with somebody because when I use your name, I will usually use it in a transitional sentence or confirmation. And then during the conversation I will use personal pronouns as you know the yours and ours just to make sure that I'm keeping your conversation going in your attention and then landing in the bomb when I dropped the name drop and you should take these calls every 30 seconds to two minutes because as you say, they could change. But this gives you an excellent chance, my friend, if you really want to look at it logically that if somebody is calling in, you have a chance to retain the client, you have the chance to up sell them.
If that's what you're doing, you could get a referral out of it. But look at it like this, let's say we drop the ball. Worst case scenario, this individual will take the time to do an exit interview and tell us areas in which we could have improved or what our competition had done to earn their business and as long as you're willing to keep an open mind and I don't like the word constructive criticism. I mean you fumbled the ball; you should have known what you were doing.
Then just call the balls and the strikes and let you know that you made this error and learn from it and don't do it again. And these are the sort of things call by call person by person instead of doing 100 calls a day Steve. Why don't you have your agents take 95? They're taking extra couple three minutes on the phone to let Mr. jones relax a little bit. That is the secret to the successor old school style. This is interesting because as you're explaining some of these tips and techniques, it occurs that it doesn't just apply in the contact center world.
I mean this could be if you're a brick-and-mortar store, it could be your pizza place. There could be people calling because hey, you got the wrong toppings on my pizza. The delivery was wrong or there could be all kinds of things, but it applies to all areas of business and people running small businesses could learn from these same techniques. Don't you agree? This could save a thanksgiving dinner. A marriage. These are just diplomatic soft skills of attentive listening and prioritizing, but I couldn't agree with you more and I never even shared with you.
My favorite technique. It's the positive escalation when I call a place and people always give the gatekeeper a bad rap. But these are the individuals that the CEO and the owners love the most and they're the first impression and the strongest warrior of the tribe. They're the first one there, representing them in the best light. And so, for me, I'd like to understand their protocol. I like to properly introduce myself and say the name of their company and ask how their company is doing sometimes better than they do just to at least give them a taste of how I speak instead of just immediately asking to speak to you Steve.
And then if this individual decides to transfer me the first thing, I'm going to let them know prior to the transfers that they did an excellent job. And I will be mentioning that verbally to the owner of the company and at the conclusion of the call with the owner of the company, I will also mention that in writing. So, if I happen to call your company back, the Richard Circle's complete because this individual remembers me, and I've heard dozens and dozens of times. I thank you and saying I've been here for a decade and you're the first person that wrote about me to Mr. jones.
And these are individuals that will tell you anniversaries and promotions or no Steve’s direct extensions. 1 25 calms on Thursdays at two. Thank you, Catherine. I appreciate it and I love them to death. Those are the greatest insiders. It's a plethora of information and the moment that you start bullying your way in there or pretending they're waiting for your call or your insistent. That's why they're there to hang up on you. But there's a certain way to be not clever, but you have 30 seconds to make a first impression.
Half of that is your speech her speech and give a couple of seconds of silence. So, you really got about 12 seconds to speak. That's not a lot. My suggestion is to say things that they're most familiar with which is the name of their company and their own name and then you got to do your own name as well because you can't be anonymous. The whole call that's shady. You can use a little bit of that in the beginning by just doing a name spike in a proper introduction and if you get the past to pitch, you have the momentum and then you do once again that sort of escalation.
It It seems to work for me because it separates you from hundreds if not thousands of people that are prospecting that business interesting back to the contact center for a second. You talked about have your agents take 95 calls instead of 100 but most of the contact centers that I've dealt with over the past 20 plus years. They're driven by their average handle time. They're driven by the numbers to some degree. They're even told when they're going to the bathroom. How do you resolve that to a contact center manager that is just driving everything by the numbers.
So, you're an intake coordinator for a law firm for lawsuits against firings or disabilities and somebody calls in and they happen to become emotional for a minute. What are you going to do Steve look at the clock and say Mrs. jones. Please hurry up. I only have two more minutes to talk to you. You know what would happen? It wouldn't be for the client or for me, the agent might resign on something like that. So as much as we want to stick to certain metrics, you're talking about an artist of speech.
Somebody that is in the moment that's in the now that wants to assist this individual the best way that they can and by limiting their ability to build that sort of rapport or to allow someone to get it out. Which could be the key to closing the deal or to Upsell for something or to get that referral. I don't do things like that. Now we're not doing extreme where someone's doing 50 calls a day instead of 100. But you can see there's an average but that's what it's called an average and if you say you just want to look at conversion ratios.
Look at that too. But everyone once again is an artist and they have their own special sauce and some people are graded intros, other bodies, other conclusions. But my goodness gracious is somebody is in the moment and they're connecting with someone and they're standing up instead of sitting down and you could tell they have the glaze where they're not staring at anyone. They're just thinking of the client, and everyone can see them doing this. You don't think that that energy spreads on the floor. You don't think that that's important as well.
That sort of synergy. So, these rigid centers that judge you on your bathroom breaks and your handling time you're going to break the agent. I mean you can do that and grind it out, but you might have an attrition rate. But if I give somebody the ability to expand on a call and to be themselves my friends. So, they're not just plastic and going through the motions then I can create an ace, I can create a leader. I can create someone that will come to me at the conclusion of the call and say you know, Mrs. jones started crying.
I go she alright, She goes, yeah, it took a couple more minutes but I connected her through to the counselor and I gave additional notes because we had to speak about her husband just passing away and the fact that she has to move and other things that would have never been qualifying the call because you're supposed to be asking her just certain questions but know this individual added additional things and then they say, thank you for listening. You're the different company than the ones before that. Just put me through the assembly line and you know that it's the mom and pop.
It's the bed and breakfast. You'd rather go to the small hardware store sometimes because you know the man, I'll drive an extra couple of miles from my favorite restaurant Steve. That's the sort of the science that you're talking about. It's amazingly simple. It's how you feel and how you were treated. What about the price? What about the price? Sometimes it's worth the money. It's not always about saving a dollar. It's about supporting your business or if I'm having a day with some blues, you come over to me and just let me know you're happy that I'm there and you sit with me for a second.
So, as we get older, my friend, those are the sort of relationships that we see at businesses and you, and I understand that the grind and we also understand when your favorite client walks through the door. So, I like to pay that forward the best that I can. Absolutely. So, I went down that path and I think your answer and your philosophy is brilliant. Unfortunately. I mean it's the way I believe too that the contact center folks in an organization should be revered because they are your front line.
They hold things together. They are the impetus for the referral the up sell the further sell the expansion all those things. Yet still in today's world, C E O s don't always think that way. They look at a contact center as a cost center rather than the proper way of looking at it as it's an expansion center. It's a focus group. It's the lifeblood of the company because those folks have the most contact with our customers post sale, they become the hub of the post-sale journey and unfortunately maybe it'll take another generation before enough sea level folks understand that.
So that brings me more to the conversation of culture. How do we develop a culture in our contact centers especially and I know this can spill out into the rest of the business, but how can we develop a culture that rewards and reveres the contact center agents as being the customer success vehicle, the people that help our customers become more successful using our products and our services. You must look at it Two ways. If you yourself are not centered in balance, it would be exceedingly difficult to expand and to think of others.
I can't hit the ball and drag johnny as much as my agents here have become bilingual, which shows structure and dedication over years outside the classroom. I expect them to do the same thing if they're thinking about being a telemarketer as a profession besides the eight hours that they put in here, they should be doing dedicated practice outside of the center, reading in English watching certain movies or speeches so they can take certain parts of rhetoric that inspired them. That they saw transitional sentences or effective. You could do case studies in history and find out certain speeches that moved people.
And then secondly, I mentioned the word synergy. These individuals were a very social environment. If you and I are working out at the gym Steve, we're going to be pumping each other up to put up three or four more on the bar and put more plates up. So, I expect the audience, the agents to feed off their energy and to share ideas and to pick someone up when they're feeling down. As I mentioned, I created a Gamification culture. So, I have a place where people can let off steam, recharge batteries hang out with me and meet people from other departments.
So that assists me in one way. But also, since once again English is their second language. The fact that they are getting a return on investment. I see that these agents are much more focused for intense periods of time because of the translation. So, it's less area for distraction. But here's the best part my man regarding my culture when I first came down here 27 years old, I didn't start sea level of my friends call center. I taught English decided to stay and then worked at the center and so I was with the proletariat for four years, I went through so many departments.
I saw the good and the bad and what it did for me was it enabled me to see areas to enhance it for the agent and for the client to give them their dignity, so they don't feel like robots are expendable. And when I had the opportunity to start this business, they couldn't fool me because I was on the phone, I've done this before and I hate to say it, I'm not bragging but I am the sin save my dojo in this industry where people burn out and they look down upon it, I thrived really excelled.
But I saw the art in it. Look at it like this, you're very selective of the campaigns that come in here, we're in a strict catholic country. They must go home and tell their parents what they do. If I brought in something gray area or shady, no one would take it. So I'd have no friends of my chuck e cheese birthday party and so you have to do an account to not only where the client feels okay offering it, but the Asian would feel comfortable making the calls because if it's a forced fit, if it's out of place and out of character, they're not going to last long, they're not going to sound natural and we're not giving anything real specific here.
But as I say, I must ensure that what I'm bringing into this call center something where I'm able to fulfill the needs. Now I can add scripts and suggestions, but initially it must be something that just does not compromise any sort of ethics interesting. Well, let's cover a little bit more because I'm fascinated by not only the culture, but the organization that you've built to help organizations that want to outsource their contact center. So, we could talk a little bit about your training, you're coaching your mentoring methods and then what does the knowledge base look like for your agents to always do a better job?
Because quite frankly, I mean you're going to do as good or better a job than the company you're representing because you're going to keep the account and you're going to keep them happy and keep them over the course of a lifetime. So how do you train differently? How do you coach and mentor folks and keep them so that you don't have the attrition level that a lot of places have today. That's a wonderful question real fast in regards to attrition, I have more of a natural attrition than a forced attrition because companies such as amazon hp intel and oracle and Sykes are here, so I'll lose somebody for a scheduling conflict for the university of boyfriend or girlfriend works there closer to their home, very rarely, if not never someone will say that I insulted them, yelled at them, gave them the walk of shame.
It's just maybe an ex-employee with some sour grapes. I treat everybody with dignity, and I look for ways to delegate and promote them, but initially it's really the psychology prior to any sort of skill set. So, fear is a morbid anticipation of things that haven't happened yet. The fact that they learned a second language is 10 times harder than any campaign. I'll put them on. I also believe in the right bus, right seat philosophy. And so, when they come into the call center besides starting their day playing pinball to make friends and relax a little bit.
We really do focus on quality assurance so we can grade their calls for certain metrics. But I try to do certain breakthroughs like when they're filling out their resumes with me and putting in all their credentials, I'll ask them to turn the page over Steve and give me a couple of paragraphs of a coming of age moment, let me know when you beat up a bully or save the kitten from a tree. And so, I could use this when they're having a rainy Wednesday to remind them of when they were a champion.
These are things they always have in them. It's just a matter of getting it out and keeping it consistent and so let's just say in the first day of class, it's especially important not just to lecture them when they just nodded you and walk out the door. You need to have checkpoints; you need to have interaction. You can go over a certain segment and then just maybe have somebody stand up in front of class and read the next paragraph. Why? Because you're triple gunning. They're reading out loud their public speaking, they're doing it in front of the boss.
Imagine those sorts of butterflies you would have, but if you could triple or quadruple your training daily where then you go upstairs, you record yourself reading the script, where you're practicing it. You're not just reading it, you're speaking into a recording device, then you're listening to it and then you're doing a self-analysis for self-adjustments over the things we spoke about. You'll know when you're pausing is off or when you're too loud or too best. Are you stuttered or mispronounced a word and I'm allowing you Steve to write it out phonetically, at least learn how to spell it.
But the vowels are sometimes tricky for Latinos, so it's okay to be able to switch things around so it's pronounced a certain way, and these are the sort of adjustments, minor adjustments that we make for somebody to feel more comfortable initially. So, they don't pick up unhealthy habits and kind of like bedside manner. I can't stress enough; the name drops and the act of listening and the confirmations because people feel much more comfortable when they're being listened to, and you are taking your meeting minutes and if we need to repeat something in the military alphabet.
A it shows that you're extremely involved and engaged in the conversation. A lot of the times people served in the military, so they think that's cool and you're not just making up words and going along. These people know that you are actively trying to spell their name, their email address correctly. And so, I've seen the tens of thousands of phone calls. That that's the most effective way of not to offend somebody when you can't hear them well or they have an exotic name or if it's something where you just say, yeah, okay, but the next thing, you know, your email bounces back.
It would have been better off to confirm if it's L for lima, you know, and just to make sure that you got it. And as I say, these are the sort of things like in school, you come to class, you do your homework and you do your quizzes, you can still not do so well on the final exam, but you're going to pass the class, you will be preparing yourself and marinating and softening up the call in the relationship in order to convert it. And sometimes my friends, it happens a second or third time don't expect a cold call close.
I tell my clients to put their checkbook away. A lot of the times, I just want to answer their questions and show credentials and reintroduce them to other people on the floor that they can meet and make a better decision. So don't feel rushed. People will see that, and they will be apprehensive to move forward with you. So let it happen at a natural pace. So, you said something about you QC. All the calls and I think I remember you were talking about your Hall of Fame, you know, the best and the worst calls.
I mean is that used as a training method for everyone to understand both the good and the bad types of calls. Absolutely. Remember you were mentioning earlier about people calling in the first round of calls coming where people are upset if they can ride that wave and they see the bark is, there's no bite. It's just barking and that we calmed mars jones down. We listened to Mrs. jones, we separated piles, we were able to move forward. The call didn't take that long because we didn't have to repeat things because we were confirming things.
We eliminated rabbit holes. We did the mirror imaging. We did the phonetics; we did the drops. It's beautiful. Now you have this toolbox. It's not a to Z. There are steps that can be skipped or moved back to how about we look at it like this? I loved romantic tragedy. So, I consider that a hang up call is a romantic death. Where am I going with this? Let's just say you're just hardcore carpet bombing, making outbound calls and no matter what you say, you're calling a place that she says, don't call again or not interested or we're good.
Thanks, and hang up. I always look at it like this. If you can do a company named spike and do a name, drop of the individual before they hang up on you. I think that's a beautiful death. I think at least poor lome knows you got something out of that call. But then they wouldn't be surprised that you could anchor yourself by just getting them out of that trance by saying their name in that 1st 30 seconds. I've had Times where we bought another minute, bought another three minutes and just by default, nothing on our own.
We couldn't move forward. I'll give you an example. People can call me, and we could be on the phone and 99% were ready to sign the contract. But then they ask if we do Chinese, I don't have Chinese agents, I don't do graveyard shift and I can't match offshore prices India and the Philippines. So just by that alone, I'm not able to move forward, but 99% fit. So how do I feel about that? A little disappointed. But then again, I was able to go 15 rounds lost on the decision, but I was still able to make my points listen to their points build rapport, have some labs introduce, fantasize good call.
So, another couple of questions, what type of companies or what type of industries do you guys mostly handle calls for inbound or apa? Well, I'll let you know five. We don't do, we don't do sports books, casino stocks, pharmacies or sweepstakes. I have nothing against it. Just don't want to do it. But I'm looking for small to medium sized companies in the United States, Canada Central America and Europe that would need individuals to make outbound lead generation, appointment setting or inbound customer support. And it's amazingly simple.
Our agents are college educated; they're dedicated. I don't have a blended or mixed center. They only work for your campaign, and they have some amazing skill sets here. Costa Rica really packs a punch regarding business process outsourcing. I have mentioned some of the big boys, but there are tons of call centers here and since we're the only democratic society in central America, they don't have a standing army. So, there's a 95% literacy rate Steve so as much as people might see telemarketing call centers as transitional sort of jobs or something in the United States, as you say, has a certain rap here.
It pays more than most vocation. So, I'm having some extremely educated bilingual people with degrees walking in this door and working with me. So, it's amazing the sort of people that you meet here. Very eclectic, all diverse types. That's great. So, if a company called and says, okay, we want to get started, what is that initial onboarding looks like time wise especially and system wise and how quickly can you be up and running to take their calls? Great. Well let's just say I accept the vertical and I'm comfortable with that.
There's a pre-launch checklist that my floor manager and chief technical officer sent to that company. It's exceedingly difficult for me to start moving forward without stations being set up connections, made scripts for bottles, reporting and contact because once the ads go out and people come in, it's really a seller's market. I got to be able to explain it to their candidates a, the campaign that they're doing the incentives that they have and the metrics that they're expecting. It just can't be fantasy time. It needs to be something that's concrete.
And so, once we bring the people in, it really all depends on the training time. I've had people go as low as a half a day just to teacher CRM and do a little bit of role play for fun and others do longer training sessions, even up to a month. That concerns me because we do follow all Costa Rican labor laws and there are certain call centers that are known for like for an example, sykes has the MetLife account and supposedly people will be there for an entire month training and then on their first day of coming back to work, they just don't show up.
And by Costa Rican labor law, they need to get paid for that month they go on a certain list as being a jumper and it's not fair, but that's the name of the game. So, the longer the training, the more I'm concerned because people sometimes can take advantage of that and just use that as a placeholder until they can find another job. So, if we have certain awfully specific checkpoints to ensure that this agent really has done their due diligence, really engage really up to speed.
That's a good risk compared to just doing five days’ worth of classroom, talking about merchant process outsourcing and stuff like that. It needs to be awfully specific, and I have to ensure that this client that I'm speaking with does have a track record. If it's a brand-new pilot project, then we need to invest in the process and there shouldn't be any surprises and I must let them know what to expect when building a campaign, there may be attrition. We may need to readjust the script, call certain area codes, or do certain things.
But I guess the most important thing about it is being forthright, when it comes to onboarding people, I can easily have somebody in five business days, depending if you need 10 people give me up to 10 business days, you know, and maybe we can hire people piecemeal, we can catch them when certain campaigns and other centers and as I mentioned, it's very competitive out there. The more that you put out the start date, the more that you're going to lose people because they need a job between those times and now since Covid came, it really adjusted to the work from home.
So there is an advantage of the brick and mortar because of internet redundancy, my generator and on site I. T. Support but Steve, I was exceptionally fortunate during Covid to be able to adjust my business model virtually because if I owned a brick and mortar only like a bike shop or a pizza parlor, I'm in big trouble as much as I lost a lot of the essence of the center and the camaraderie? I was able to survive. But you know, the labor pools changed. I must ensure if there is training, they should be on site to know the company culture and at least meet us before going home.
It's one of those things my friend where I really did see a huge shift that when I first started this back in 2000, that's great. Well, in the last few minutes that we've got, you know, I'd ask you whether we could give our listeners an exercise. We talked about the two-paragraph coming of age. Can you explain an exercise that folks can do as homework after they listen to this episode. And that might be interesting for them to learn more about the content that we gave them here today and then when we come back maybe you can give folks a way of getting in touch with you guys if that's something that they're looking for.
Thanks Steve, I appreciate it. Let people do the Triple watch. They should watch something without sound, they should watch something without sight. And if you want to study the visual body language, that's great. Just watch something without sound. You can assume what they're doing and then if you want to study the phonetics, to choose a channel that you don't understand the language. Like for me it would have to be Chinese or German or something like that. Italian French and Portuguese are too like Spanish for me.
But if I watch the Chinese channel, it's extremely easy for me to do that phonetic micro expression reading because I don't understand any semantic. So even I'm taking out the tone, I'm just studying their rate in their pit. Do not get study it that way while you're on the phone, once again these are things that you can do. You just draw your xy chart the horizontal line and every 30 seconds to two minutes point to how Mr. Jones's speaking just for practice, but it is about practice. It's about dedicated practice.
Record yourself, listen to yourself. I don't like how I sound. That's what everybody says. But guess what you that's what you got. So, you need to adjust it and as you and I have a mirror and our beards look great because we do look great. You could do the same thing with your voice as well. Record it, master it adjusted. And if you do that, you'll see that you'll get more positive reinforcement from people. There will be more I guess inclined to ask you for advice because you were sympathetic about it and the way you spoke about it and finally if you are in a certain situation where there's emotion and its tense, you should choose to speak last.
And if it's not something where you need to immediately give an answer then you should sleep on it so you can decompress and come back the next day a little more levelheaded and prioritize and that's an excellent way to grow and to crack some codes and to get to various levels. You don't always need to prove your point at that moment. There are other ways to do it. So, you don't overreact overextend and say something you regret. So, it's not like you're being weak. No, you're being considerate of it and you're being tactful about it.
If you're in the moment and its face to face with somebody if you must, even though it looks funny, you should close your eyes when speaking. So, there's less distraction and you're not energy being sucked from you. They might say why you close your eyes. I'm allowed. There's no rules to this. It's not tag you're asking me something emotional, so allow me my focus and my balance and if somebody is being aggressive with you, I think you should look in between their eyes, it looks like you're looking in their eyes.
So it's not like you're looking away or allowing them to suck the energy out of you, like Medusa, but it is a certain technique sir where instead of losing your direction and your energy and your breathing, you can regroup yourself and these are the sort of conflict management skills that have assisted me and having more productive conversations when they could have really gotten out of hand. That's great. I mean this has been filled, filled with great techniques, tips and insight as well. Thank you for being so generous with your expertise.
This has really been a wonderful episode, Richard. How can people get in touch with you if they're thinking about outsourcing if they're thinking about needing a contact center because I think by the end of this, they understand what you bring to the table. So how can they get in touch with you? I really appreciate having me on the show today with you, your audience and allowing me to share this information. The first thing they should do, my friend is by a first-class plane ticket. Come down here to Costa Rica so you can enjoy some eco-tourism, go to some beaches and waterfalls but your audience can give me a call at triple 82716750.
Or send me an email. CEO Costa Rica’s call center dot com. And finally have an exceptionally large Facebook fan page about 98,000 local Costa Rican Ticos. And they can't wait to meet you, Steve. You're going to have tens of thousands of new fans in central America. I can't wait. Well, Richard, thanks again for joining us today. I really love the thing that you said earlier and I'm going to add something to it. So, each agent is a voice artist, and this is a message to all the C E. O. S out there that have contact centers and folks that have agents working for them that each agent is a voice artist and I think you should let them create a great interaction.
So let them create, let them build those great interactions. So that's it for our episode of the Science of C. X. I'm Steve Pappas, your host. We've had Richard blank on today from Costa Rica call center and I want to thank you all for joining us. If you like the content that we bring to you, please feel free to drop us a review wherever you get your podcasts and until we meet again, please stay safe. Stay healthy and do take care everyone. Bye bye. You've been listening to the science of C. X. My name is Steve Pappas.
I really hope you've enjoyed this episode and if you have the highest compliment that you can give us is to subscribe rate and review the science of C. X. Thanks. And we'll see you in the next episode. Finding one place to see all customer experience related tools of technology has been difficult until now. We just built it. Get ready for a science of C. X. Original customer experience technology has been helping to drive businesses by giving them insights into better methods to engage and delight their customers for some time now.
But if you're looking for C. X. Tech you must search everywhere to understand the whole landscape. C. X stash is your simple why stop directory of all the Great Sea X related technology you need. It breaks down all C. X by collections like analytics, crm, journey mapping, voice of the customer, you ex customer support and more. It's free to create an account and use no advertising. Cluttering up your experience just one place to find all the great C. X. Tech. Sign up today at www.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SacrificetoSuccess #Scienceofcx
Science of CX, The Forgotten Art Project, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
Business Talks With The Rebel Entrepreneur. Guest B2B telesales trainer Richard Blank.
Business Talks with the Rebel Entrepreneur is our bi-weekly live show that is streamed on social media. From the live stream, we cue up the audio and turn it into the Podcast. Diana Noble - Business Coach
Pura Vida CEO: Dialing Success in Costa Rica. Every once in a while, life works out in a kind of serendipitous way, where all the stars align without you even realizing it at the moment. That's what happened to Richard Blank, CEO of Costa Rica's Call Center. It started out with him taking an interest in Spanish as a teenager, and led to him being the CEO of his own company many years later.
https://youtu.be/Qx9-seZVSXw
On this episode of Business Talks with the Rebel Entrepreneur, learn about the power of mentorship from an early age, how empathy in the workplace can really be a game changer, and how taking a risk and moving across the world can take your life on the craziest and most rewarding adventures.
Let’s cut the BS for a sec - no matter how successful you THINK you are, there's always MORE to learn about being in business! This podcast is about pushing through adversity, challenging the status quo & learning what you don't know from kick ass entrepreneurs who've been there, done that. LET'S DO THIS!
I'm Diana Noble, a serial entrepreneur quadrupling as an ICF Certified High Performance Business Coach.
I'm a rebel with a cause who's never walked a straight line. I LOVE my life! And it's time you do too!
Business Talks With The Rebel Entrepreneur, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Business Talks With The Rebel Entrepreneur guest Richard Blank
https://youtu.be/Qx9-seZVSXw
Business Talks With The Rebel Entrepreneur. Guest B2B telesales trainer Richard Blank.
Business Talks with the Rebel Entrepreneur is our bi-weekly live show that is streamed on social media. From the live stream, we cue up the audio and turn it into the Podcast. Diana Noble - Business Coach
Pura Vida CEO: Dialing Success in Costa Rica. Every once in a while, life works out in a kind of serendipitous way, where all the stars align without you even realizing it at the moment. That's what happened to Richard Blank, CEO of Costa Rica's Call Center. It started out with him taking an interest in Spanish as a teenager, and led to him being the CEO of his own company many years later.
https://youtu.be/Qx9-seZVSXw
On this episode of Business Talks with the Rebel Entrepreneur, learn about the power of mentorship from an early age, how empathy in the workplace can really be a game changer, and how taking a risk and moving across the world can take your life on the craziest and most rewarding adventures.
Let’s cut the BS for a sec - no matter how successful you THINK you are, there's always MORE to learn about being in business! This podcast is about pushing through adversity, challenging the status quo & learning what you don't know from kick ass entrepreneurs who've been there, done that. LET'S DO THIS!
I'm Diana Noble, a serial entrepreneur quadrupling as an ICF Certified High Performance Business Coach.
I'm a rebel with a cause who's never walked a straight line. I LOVE my life! And it's time you do too!
Business Talks With The Rebel Entrepreneur, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Business Talks With The Rebel Entrepreneur guest Richard Blank
https://youtu.be/Qx9-seZVSXw
Business Talks With The Rebel Entrepreneur. Guest B2B telesales trainer Richard Blank.
Business Talks with the Rebel Entrepreneur is our bi-weekly live show that is streamed on social media. From the live stream, we cue up the audio and turn it into the Podcast. Diana Noble - Business Coach
Pura Vida CEO: Dialing Success in Costa Rica. Every once in a while, life works out in a kind of serendipitous way, where all the stars align without you even realizing it at the moment. That's what happened to Richard Blank, CEO of Costa Rica's Call Center. It started out with him taking an interest in Spanish as a teenager, and led to him being the CEO of his own company many years later.
https://youtu.be/Qx9-seZVSXw
On this episode of Business Talks with the Rebel Entrepreneur, learn about the power of mentorship from an early age, how empathy in the workplace can really be a game changer, and how taking a risk and moving across the world can take your life on the craziest and most rewarding adventures.
Let’s cut the BS for a sec - no matter how successful you THINK you are, there's always MORE to learn about being in business! This podcast is about pushing through adversity, challenging the status quo & learning what you don't know from kick ass entrepreneurs who've been there, done that. LET'S DO THIS!
I'm Diana Noble, a serial entrepreneur quadrupling as an ICF Certified High Performance Business Coach.
I'm a rebel with a cause who's never walked a straight line. I LOVE my life! And it's time you do too!
Business Talks With The Rebel Entrepreneur, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Business Talks With The Rebel Entrepreneur guest Richard Blank
https://youtu.be/Qx9-seZVSXw
Source: https://www.spreaker.com/user/kimberlyjesikatestimonials/jd-black-online-male-stalker-and-renesia
https://music.amazon.com/podcasts/c20f3e5c-0b64-400e-adbb-59d4a1675445/episodes/e88837cc-cdac-4dc4-9b7b-60b2014cf480/bankable-life-by-karl-h-jones-sr-jd-black-online-male-stalker-and-reneshia-simone-diarreah-treats
Internet stalker and woman violater JD BLACK STALKS AND ABUSES AND MAKES FAKE FACEBOOK ACCOUNT! Kimberly and Karl Jones, Junior out of Chicago, Illinois discusses the abusive terrorist online terrorist JD Black, possibly a violent criminal that has been aggressively stalking an Online personality. That’s in major news.
The woman was so unbelievably shocked at the stalking that she reached out to one of his people to tell them look at this guy is harassing me and they both went and made a fake Facebook profile, stole photos and started leaving negative reviews, false reviews.
Renisha Simone has reports of her goodies, giving clients diarrhea in Orlando, Florida Department of Public health has been contacted for further incident of her receiving fraudulent payments on her cash app.
She’s also been reported for having her child in dangerous situation’s. Department of child and services has been contacted as well.
The advice would be to stop harassing and stalking people personally on Facebook, and then, depending on their business to harass as well. No one’s gonna put up with that.
The local police have been reached out and notified of J D’s, aggressive, violent, terroristic, online behavior.
They’ve made emails and literally emailed them selves with fake Facebook accounts about the woman.
YouTube Video: https://youtu.be/_Vssd6Qi_Sg
Life, Passion & Business podcast. How to explore your calling in Costa Rica with Richard Blank.
Exploring the creativity of the human spirit with just five simple questions. Those questions give us a window to explore the journey and life story of people that look like they have it sorted.
Explore your calling, are you on a life path that feeds your soul?
Richard Blank is a native of Philadelphia born to a family with more than the average means and there was a plan. He was on a path to an Ivy League education to study medicine or law.
But even at that age, he knew it was important to be inspired in his chosen career. Neither of these was his calling. He convinced his parents to let him take a different path. He went to the University of Arizona, earning a bachelor’s degree in communication and Spanish.
For his junior year at the age of 21, he took a semester at a university in Madrid. It was about absorbing the language and the Spanish way of life. While he did enjoy the party scene. He also took the opportunity to travel on trains and stay in youth hostels. He explored the art and culture of Europe.
On returning to the US he took an internship with a Spanish TV station. And for a while and another job working with an importer of Corona Beer.
He used his bilingual ability and communication skills to create opportunities for himself and built a career in telemarketer training.
The Big Break
The life-changing break came when he was 27 years old. He relocated to Costa Rica to train employees for one of the larger call centres in San Jose.
In his mid-30s he started his own call centre. It began with one seat in a communal office, and it was slow and steady journey.
Today he owns a building and directly employs 150 people. Over the last 10-plus years, he has trained over 10,000 bilingual telemarketers. His hobby is collecting vintage pinball machines.
Explore your calling
What is so interesting about this interview, is that Richard has nothing to sell. He reached out to me because he was inspired by the work that we do. And the stories that we share at life passion and business. It is about the our calling and why we are here.
Our conversation is not about telemarketing. It is about Richard’s life and the philosophy that has helped him move to a new country and build a successful business. It gives him the opportunity to give back to his adopted community.
He believes everyone has a calling. For him, it was to major in Spanish and explore the culture, and look where that got him. I hope this inspires you to explore your calling.
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #education #lifepassionbusiness
https://lifepassionandbusiness.com/richard-blank-explore-your-calling/
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Life, Passion & Business podcast. Special Episode: "Explore Your Calling" guest expert Richard Blank
https://youtu.be/me7Lwk1HsB4?si=328BkjOUnd_agTs_
Get started with Coinbase - https://www.smartbitcoininvestments.com/coinbase
In this in-depth video, we'll walk you through a comprehensive step-by-step guide on how to purchase Bitcoin on Coinbase, one of the most reputable and user-friendly cryptocurrency exchanges.
For more information about Coinbase check out our comprehensive guide to the Coinbase exchange: https://www.smartbitcoininvestments.com/coinbase-review/
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As Ian Levine wrote:
My first record to cross over in America. Barbara had first signed to Island but our two releases didn't take off like Evelyn Thomas and L.J. Johnson's did, and I was determined to give her a showcase record for her talent. "Twenty Four Hours A Day" started off breaking on the Northern Soul scene, and resulted in Richard Searling being forbidden to play it any more at Wigan. But my mentor Martin Davis signed it to United Artists, and it came out in America and topped the US Disco Charts in Billboard in 1977 for a staggering seven weeks, and people today still tell me it was one of the biggest and most beloved records of the entire Disco era.
High Profit Event Show podcast. How To Get More People To Show Up To Your Event. Episode 24
On the High Profit Event Show podcast, your host, Rudy Rodriguez encourages entrepreneurs to share not only their expertise, but their stories and their hearts.We cover a wide range of topics – From your experience as a leader doing events in person or virtually, the strategies and the psychology behind what you do, to the topics that our guests are thought leaders in. We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
V.E.S.T. Your Virtual Event Sales Team founder and High Profit Event Show podcast host, Rudy Rodriguez has started podcasting this year and has started out on guest podcasts since 2021 himself.Our 20 to 30-min podcast discusses real smart strategies for hosting or leading highly profitable events TODAY. Our audiences are ready for their next phase of massive growth!
In this episode, your host, Rudy Rodriguez, speaks with Richard Blank of Costa Rica's Call Center. CRCC is a call center specializing in state of the art BPO telemarketing.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #highprofiteventshow
https://youtu.be/LJ5YkunpVBA
What The Teck Show by Global Teck. Changing B2B Environments need to Maximize Call Center Technology.
On Youtube our mission is to publish content that shows you how to use the solutions we provide, industry insights, and educational resources so that you Sound Better and Sell More. Todays guest, Richard Blank who has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
At Global Teck Worldwide we are passionate about hands-free devices. Since 2002 Global Teck Worldwide has provided affordable, high-quality communications equipment and customized telecommunications solutions to organizations large and small. We are continuously refreshing our knowledge base and adding the latest information, technical specifications and compatibility details to the products we sell.
Trust is the cornerstone to building successful relations and it is why we are certified partners to the industry's leading brands including Plantronics, BlueParrott, Jabra, VXI, Sennheiser, Konftel, Polycom and AddaSound. Our team of hands-free specialists have passed rigorous factory training and hold various industry certifications. This allows you to always talk, chat or email with a knowledgeable specialists who will understand your requirements. Shop our site with confidence knowing that your purchase is fully guaranteed and supported. If you need help our friendly US-based team of hands-free experts can guide you in finding the solution that fits your needs whether you are government agency, small business, or large fortune 1000 company.
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Our passion for helping people and businesses sound and look their best goes back to 2002 when the founder - Rolando Rosas started the company. We want to make your interactions come to life when communicating using video and audio technology. Let us show you to get the most out of your technology.
With distribution points in several countries, we supply multi-national enterprises a single point of contact for fulfillment as well as actual humans when you need supports via phone, text, chat, or email. We are here to help you pre and post-sale! We invite you to join us for our live stream to ask our experts live. We work with established tech partners such as Plantronics, Poly, Polycom, Sennheiser, Vonage, RingCentral, Microsoft, EPOS, Yealink, Konftel, Jabra.
Want to have a smooth hybrid or remote working experience? At Global Teck Worldwide we can help ensure that your work from home or office environment has the right gear to get the job done right. Not sure which devices are best for your work requirements?
Got a noisy office and you are looking for a hard-to-find tech device?
We are passionate about providing you with the best hands-free wireless, Bluetooth, speakerphones, and webcams to make your work from home experience the best that technology has to offer.
We go beyond giving you the top reliable gadgets for your professional needs whether you are working from home or returning to the office. We also are committed to providing you with the optimum service that you deserve.
Since 2002, Global Teck Worldwide has provided affordable, high-quality communications equipment and services to organizations large and small. Now, we've evolved with the times as we also providing your personal gadget needs for remote working.
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We can provide you a no-obligation fast quote with solutions that can mitigate that problem.
Our team has passed rigorous factory training and holds various industry certifications. This guarantees that you always speak talk with knowledgeable tech specialists who will understand your requirements and provide you with the best solutions.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #whattheteckshow
https://youtu.be/FSbWuzXxevI
In this episode of Cash Flow Pro, we go on a new journey as Casey sits down with Richard Blank, Founder of Costa Rica's Call Center, to discuss the art and business of telecommunications. As real estate investors, we understand that sometimes cold calling does not always work the way we expect it to. Well, that ends today.
Originally from Northeast Philly, Richard always showed a deep appreciation and passion for the Spanish language. He was a Spanish communication major and, at twenty, got the opportunity to work at a friend's call center in Costa Rica. By the age of thirty, he threw his hat in the ring and started his own call center. Richard takes the time to dissect with us some of the myths, struggles, and techniques behind the phone line.
In this episode, we discuss:
Setting up a telemarketing team Work and workers in Costa Rica Investing in your employees International employees and the telecommunications business How to avoid being classified as spam while sourcing leads Calling as a concierge service Tune in on this episode to discover how you can make the most out of your cold calls!
CashFlow Pro helps you find an approach to real estate investing that works for your needs in these uncertain economic times. We look at all facets of real estate investing, from insurance to lending and everything in between. We have spent years moving & adjusting the pieces in an effort to learn and lay a foundation to build a structure that focuses on helping investors maximize returns without exposing them to the elements of unnecessary risk. By teaching and learning a balanced approach of acquiring high cash flow assets, coupled with lower risk, medium cash flow assets to strike a chord of balance between profit & risk for our investor partners. Our listeners, as well as our investor partners' success is our main goal. With this goal in mind we will strive everyday to provide transparency, security & accountability for every dollar we are trusted with.
Cash Flow Pro podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #cashflowpro
https://youtu.be/C6ZGGKdupB4
Casey Brown's CashFlow Pro podcast helps you find an approach to real estate investing that works for your needs in these uncertain economic times. We look at all facets of real estate investing, from insurance to lending and everything in between. We have spent years moving & adjusting the pieces in an effort to learn and lay a foundation to build a structure that focuses on helping investors maximize returns without exposing them to the elements of unnecessary risk. By teaching and learning a balanced approach of acquiring high cash flow assets, coupled with lower risk, medium cash flow assets to strike a chord of balance between profit & risk for our investor partners. Our listeners, as well as our investor partners' success is our main goal. With this goal in mind we will strive everyday to provide transparency, security & accountability for every dollar we are trusted with.
In this episode of Cash Flow Pro, we go on a new journey as Casey sits down with Richard Blank, Founder of Costa Rica's Call Center, to discuss the art and business of telecommunications. As real estate investors, we understand that sometimes cold calling does not always work the way we expect it to. Well, that ends today.
Originally from Northeast Philly, Richard always showed a deep appreciation and passion for the Spanish language. He was a Spanish communication major and, at twenty, got the opportunity to work at a friend's call center in Costa Rica. By the age of thirty, he threw his hat in the ring and started his own call center. Richard takes the time to dissect with us some of the myths, struggles, and techniques behind the phone line.
In this episode, we discuss:
Setting up a telemarketing team Work and workers in Costa Rica Investing in your employees International employees and the telecommunications business How to avoid being classified as spam while sourcing leads Calling as a concierge service Tune in on this episode to discover how you can make the most out of your cold calls!
Cash Flow Pro podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #cashflowpro
https://youtu.be/fLIEQG-8pG4
Ivan Bodnar has come a long way from setting up tables at banquet halls to operating his own kitchen and business. His passion for cooking started way back when he was a little kid, creating dishes out of anything he could find at his grandparent’s farm. https://ivanbodnar.com/
Glass laser engraving projects
One of the most popular and widely used glass engraving techniques is sub-surface laser engraving, which is used to make 3D crystals or bubble patterns, and they are in high demand.
https://www.htpow.net/sculpfun-s10-10w-laser-engraver-with-high-speed-air-assist-nozzle
Lenses that provide a spot smaller than 0.08" are preferred and, at a minimum, you will need 20W of laser power in a diode laser to process the glass.
https://www.htpow.net/sculpfun-s30-pro-max-20w-laser-engraver
When working with glass, be careful to provide a lower resolution image, as it helps to engrave each spot at the best distance and prevents the glass from breaking suddenly.
https://www.htpow.net/laser-engraving-machine
You can engrave both flat and curved glass. To engrave on curved glasses, you will need to use a rolling rotary attachment on the Sculpfun laser engraver.
https://www.htpow.net/sculpfun
Some of the glass laser engraving applications are gifts, promotional materials, decorative items and personalized engraving.
https://www.htpow.net
Using a layer of material on the glass, such as tissue paper or a plastic cover, will give you a clear engraving. If you use wet tissue paper, you will get a crisp white engraving.
The Sculpfun S30 Pro Max laser engraver can engrave designs directly on mirrored glass, but the engraved part of the mirror will become transparent. It can be used to create some cool looking mirror designs.
After you have finished engraving, you must use a brush to clean it up. I recommend you use a brass brush/wheel as it cleans more efficiently, never use a steel wheel as it will mess up your engraving.
sculpfun s10 vs s9
Plastic laser engraving project
Plastics are easy to engrave and there is a wide variety of plastics that can be engraved with the Sculpfun S10 laser engraver.
Some of the best plastics for engraving are polyetherketone, polystyrene, polyimide, polyamide, polyethylene, polyaryl sulfone, polycarbonate and silicone.
Cutting plastics with a laser produces toxic fumes, and long-term exposure to these fumes can lead to medical problems.
To protect yourself from these fumes, you must maintain an external system to extract and remove toxic fumes through an exhaust unit.
It is also recommended to use the laser in a well-ventilated room with proper safety equipment, such as laser safety goggles, and to be aware of laser safety risks, hazards and control measures.
Other Laser Engraving Projects
Some valuable creative projects you can work on include customizing and engraving designs on laptops, cell phones, watches, books, decals/stickers, labels and more.
You can purchase and engrave on simple ready-to-use products such as pizza crusts, wooden spoons, wine openers, aluminum change clips, bottle openers, locks, etc.
Make sure that the products you purchase have an engravable surface that you can work with. You can add even more value to these products with a laser engraver.
Final Thoughts
If you are trying to start a small business with a laser engraver, try to find out what products are in high demand in your community.
Rather than making your own products and then engraving them, it may be better to find customizable products that are already in the market in high demand.
It can be profitable to buy these products in bulk and then enhance their value by laser engraving them to order.
Getting started with laser engraving is easy, but you must be creative with the products you design and engrave to reap the rewards.
If you need to purchase a laser engraving machine, you can go to the HTPOW website to purchase,HTPOW has cooperated with almost laser engraving and cutting machine brands and has become the world's largest supplier of home laser engraving machines.
Custom made Richard from Philadelphia making it happen. Long shot sort of attitude. TrulyYourVA with Janis podcast guest Richard Blank Costa Rica's Call Center.
Richard Blank: And I understand what it's like to be able to start a company
Janis Melillo: and, and that's exciting, I would think from the client's perspective that hires you, that you, as you mentioned, you know, you started building that foundation and, you know, it was a lot of hard work and, you know, saving and all of that. So it's not like you.
Took something over you took it under your wing wing to learn the business inside out. And that's why through all of that hard work, you have been that successful.
Richard Blank: Clients love that mom and pop. Custom made Richard from Philadelphia making it happen. Long shot sort of attitude. They, they like that sort of grit.
But then again, a lot of people that contact me are looking for our infrastructure. They might be working out of a smaller office or might not have a predictive dialer or server room or an IT support. Mm-hmm. or you know, a QA department or even myself. That's excellent. With script writing, rebuttals and role play.
So it's okay if someone's doing a pilot campaign or even a plug and play. As long as the metrics are there and there's realistic expectations, I'm really open minded for everything. But I guess really what the selling point is because you can compare apples. You and I really have passion for what we do, and it's very sincere, and I think when people hear this, it's, it's not sailing.
What we're really doing is it's not even convincing. All we're doing is just sharing how we love what we do and the fidelity behind it, and as long as I'm able to convey my story and my structure, I'm pretty much able to convert most of the calls that come in.
Janis Melillo: That is so true because I think I may have shared with you on one of our calls, You know, I, as you know, I run three podcasts, this mm-hmm.
this being one of them. And I, and I manage all three of them. And some people may think that crazy, but the bottom line is I have grown my VA business organically because I've wa of what I do, I love what I do, I have a passion for it. And that goes a long way. Like I am not. I would say I am not an expert.
However, I am an expert in what I know.
Richard Blank: I think you and I are givers. I think we like to share information first prior to any sort of contract. It's, it's not like trying a free piece of sesame chicken. You're actually giving a half a pie , and if someone wants, they can buy the second half of the pie. But, uh, I like doing things like that.
It really gives the clients a chance to get to know us, to read a lot about us. And so instead of repeating the same hours worth of descriptions, they. Through their own convenience, find out certain areas of questions they'd like to ask me. So it really saves you and I a ton of time by sharing these thoughts with people prior to any sort of phone call or contact,
Janis Melillo: right?
Because it to me, you know, we know obviously do, do, do at a click of a button. You know, stuff travels around the world and that really is wonderful. However, if you have that, really that genuine personal connection, That makes it that connection so much better. Like who wouldn't want to, for instance, contact you to find out more about what you do and how you operate?
I mean, that's fantastic, right? And who wouldn't want to hire me to be their va? Because I think when you take on a client, for instance, you are a representative of that. Sure. I take that very seriously. I, I'm, when a client hires me, I am a representative. Even though I'm working remotely, I am a representative of that person.
And that's something that I handle with kit gloves, as I'm sure that you do. Now I have a really, uh, another question and. Not sure what this is. I'm very intrigued.
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
In a now all consuming digital world, Virtual Assistant's are in such high demand. From choosing which social media platforms such as Facebook, Instagram, LinkedIn, Clubhouse and many others; knowing how to hire a VA is just as important as to which social media outlet you should use. Did you know that hiring a VA will actually save you money? Janis Melillo is a Virtual Assistant, Business Coach, Ghostwriter, Author, Publisher, Speaker, Podcast Co-Host.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/kJus0bLJBCI
https://youtu.be/CeaeZlgcA_Q
https://youtu.be/WyBcKPONXhw
https://youtu.be/SeXAlO8kQR0
https://youtu.be/x9uYZb_c4VI
https://youtu.be/tGyk9vWbgUc
https://www.podchaser.com/podcasts/trulyyourva-with-janis-4667344/episodes/this-is-not-your-usual-call-ce-143296088
https://www.youtube.com/watch?v=vyv7cqXIykc
https://rumble.com/v1als7a-this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-.html
https://www.bitchute.com/video/fhZZj4h2ALw7/
https://anchor.fm/janis-melillo/episodes/This-Is-Not-Your-Usual-Call-Center---CEO-Richard-Blanks-Approach-to-Business---06-30-22-e1klioj
https://www.trulyyourvawithjanis.com/this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-063022/
https://fb.watch/gSeXAmSk5J/
I was still on my vision quest when I came to Costa Rica.TrulyYourVA with Janis podcast guest Richard Blank Costa Rica's Call Center.
Richard Blank: And so I really take it from a case by case old school basis when I'm dealing with the people that work with me.
Janis Melillo: Wow, that is amazing. So you, you've, like you said, you've been there for 22 years. You, you decided, you know, to build your own company. What was that moment? Because I think so many people out there today, for instance, who, um, you know, were in the era where we work virtually.
I'm a virtual assistant, but for somebody who wants to start their own brick and mortar business, can you share some of. Challenges, but also the excitement that came along with.
Richard Blank: Absolutely. I was still on my vision quest when I came to Costa Rica looking for my walkabout and to shed some skin, and I will be forthright with you.
It did take into my mid thirties for impulse control maturity and have enough capital to start a business. Mm-hmm. and a lot of people may overextend themselves by taking out loans or mortgages or just trying to, uh, create a certain image of bells and whistles where, you know, they're not acting their wage, they're just giving an impression.
And so for me, I, I wanted to do it slow and. And as grandma said, if you can't pay for it in cash, you just don't do it. And so when I started my call center, I was working out of my home, but I was also renting an individual turnkey station from a blended center. So I didn't have privacy. I was just on an open floor plan and just renting seats per month and paying the taxes and making a margin.
And after a couple years, I saved enough capital and really knew the business to then rent. And purchase enough to build out 150 stations in a server room, and then after about six years, I had enough to be able to build a 300 seat station that I currently own and I'm at right now. So as much as I want to give the glamour to it and the fast track, a lot of the time a business is building on foundation and doubling down on yourself and saving money so you can weather certain storms and just be very conservative.
And I like it that way. In fact, I'm very selective of the campaigns that come in here because A, it's my reputation. And B, it's also seller's market. If the agent doesn't wanna do it, I. Fill seeds. So it's an extremely delicate balance, and the fact that I am hands. I like to walk the rows and break bread with the agents and to listen to them and coach them.
I, I think I gain a couple gold medals there because a lot of, I might be able to even break some stereotypes and misconceptions of what a business owner, a telemarketer, or even what a call center is. It's not like what you see in the movies. Wolf of Wall Street's amazing. Glen Gary, Glen Ross, and Boiler Room, but not every call center sells stock.
And that might not be the appropriate profile for truly your VA or for individuals that work with you, Jan. So these are the sort of things that we take into consideration when offering, um, our services to potential clients.
TrulyYourVA with Janis podcast guest Richard Blank Costa Rica's Call Center.
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
In a now all consuming digital world, Virtual Assistant's are in such high demand. From choosing which social media platforms such as Facebook, Instagram, LinkedIn, Clubhouse and many others; knowing how to hire a VA is just as important as to which social media outlet you should use. Did you know that hiring a VA will actually save you money? Janis Melillo is a Virtual Assistant, Business Coach, Ghostwriter, Author, Publisher, Speaker, Podcast Co-Host.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/kJus0bLJBCI
https://youtu.be/CeaeZlgcA_Q
https://youtu.be/WyBcKPONXhw
https://youtu.be/SeXAlO8kQR0
https://youtu.be/x9uYZb_c4VI
https://www.podchaser.com/podcasts/trulyyourva-with-janis-4667344/episodes/this-is-not-your-usual-call-ce-143296088
https://www.youtube.com/watch?v=vyv7cqXIykc
https://rumble.com/v1als7a-this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-.html
https://www.bitchute.com/video/fhZZj4h2ALw7/
https://anchor.fm/janis-melillo/episodes/This-Is-Not-Your-Usual-Call-Center---CEO-Richard-Blanks-Approach-to-Business---06-30-22-e1klioj
https://www.trulyyourvawithjanis.com/this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-063022/
https://fb.watch/gSeXAmSk5J/
Richard Blank: Your potential is just limitless. You could do very well.
Louisiana Country Boy: Hey, that is, that, that is definitely, definitely amazing. You know, I I, and again, Richard, I, I applaud you. I, I keep applauding you for just your, your, again, your tenacity, but how you have and the culture. that you are creating have created. I mean, it ain't like you just started today over the years, and I know it was, I can just assume that it was something that you had to go in and slowly change or whatever it may have been.
But you, you created this wonderful, wonderful, wonderful culture.
Richard Blank: Um, did it slow and steady. I started off working out of my home and I was renting a turnkey. Wow. I'd like a, a glorified internet cafe, no privacy, open floor plan C by C. Did that for a couple years. I, I wanted to reduce my risk. I wanna add enough capital.
Then I rented out a place where I could put 150 stations, which I did the furniture in the server room. So I made that large investment. And then after so many years, I had enough money to build this 300 seat center. So it's the tortoise, not the hair. If you don't have money for. , you don't pay for it.
Right? Right. And so I went very, very conservative. I also did it for the wi uh, the acorns for the winter philosophy because Covid set me back. And in 2010, I had a small setback as well, but I had enough reserves to weather that storm. I was responsible for the job stability and the payroll. And I also wanted to make sure to, in that I could ensure endurance.
Yes. So that I could, I, I could beat. . And so sometimes people overextend themselves and that's when they get into trouble, right? So as much as you wanna see it as fancy dancing now my friends, it's very .
Louisiana Country Boy: Mm-hmm. . Slow and steady. Slow and steady. Well look rich, we are.
My Worthless 2cents Table Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Donnie Lewis-The Louisiana Country Boy- discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
A place to freely express our thoughts and feelings where your worthless 2cents is priceless sharing our journey with each other,and always remember “Your Approval Not Needed “
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/ZgI2PGn1EDQ
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/xdxLRZ0K440
https://youtu.be/1USx0n2RMoQ
https://youtu.be/_nEDb7cvu_A
https://youtu.be/O2jukpEruYQ
https://youtu.be/mKnzAfDDx7k
https://youtu.be/7gZ1e2vgLKg
https://open.spotify.com/episode/6g8yr6ltjMRm2HZlL5NoFf
https://www.spreaker.com/user/14867186/my-worthless-2cents-table-is-with-richar
Are you looking for a complete marketing solution to save time, money and even make more profits?
Digital solutions are the future of businesses. At Kbizsoft, we help small & medium scale business owners get started in boosting their businesses with digital marketing. Check out the video for more information or visit our website.
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INspired INsider Podcast welcomes guest Richard Blank Costa Rica's Call Center
Dr. Jeremy Weisz: What I've got. You care by every side between my eyes. Walk through the, came out better on the other side. See? Looks like a, You find the same. Right now I'm feeling like a hundred grand. You are listening to Inspired Insider with your host, Dr. Jeremy Wise. Dr. Jeremy Weiss here, founder inspired insider.com, where I talk with inspirational entrepreneurial leaders.
Dr. Jeremy Weisz: Today is no different. I have Richard blank of Costa Rica's call center. You can check it out. I'm gonna formally introduce Richard in a second. But Richard, I always like to talk about other episodes people should check out of the podcast. And because, uh, Richard is a pinball fanatic, we will definitely point out Roger Sharp.
Dr. Jeremy Weisz: Um, they call him the Babe Ruth of pinball. He called his shot in 1970. To, I guess pinball in the day was illegal and he made it legal somehow. So watch that. There was an episode on Drunk History of Roger Sharp. That's hilarious. Um, also because we're talking call centers in direct response, um, you know, I've had some direct response legends on the podcast.
Dr. Jeremy Weisz: You can check 'em out. Um, Ron Po. Peel, if anyone's heard this saying, But wait, there's more. He is an infomercial legend selling over $2 billion worth of stuff. Unfortunately, may rest in peace. He passed. But check that episode out. He was fantastic and Rick Sari as well was a great episode. Direct response.
Dr. Jeremy Weisz: He helped Santa Care toothbrush and George Foreman Grill with their infomercials and juice Man Juicer and so many other legendary companies. So check that episode out as well. This episode is brought to you by Rise 25 and it rise 25. We all businesses give to and connect to their Dream 100 relationships.
Dr. Jeremy Weisz: How do we do that? We help you run your podcast. You know, for me, Richard, the number one thing in my life is relationships. I'm always looking at ways to give to my best relationships, and I've found no better way to do that than to profile the people and companies I most admire over the past decade and have them on and shout from the rooftops what they're working on, what they're doing.
Dr. Jeremy Weisz: So if you've thought about podcasting, you should, uh, if you have questions, go to Rise 20 five.com or email. At Support Rise 20 five.com and Richard Blank is a CEO of Costa Rica's call center. His journey in the call center space is filled with a lot of twist and turns, and I know Richard, for you, when you were 27 years old, you relocated to Costa Rica and you started training employees from a larger call centers in San Jose.
Dr. Jeremy Weisz: You've shared your knowledge and trained over 10,000. Bilingual telemarketers, and I know, um, people could check out Costa Rica's call center.com, where they have a variety of services we're gonna dig into, um, like customer care, telesales, lead generation, appointment setting, and much more. And Richard, thanks for joining me.
Richard Blank: So happy to be here today. Jeremy, thank you so much for having a guest in podcast.
Dr. Jeremy Weisz: I'm excited because there's so much stuff we wanna talk about gamification of culture, um, expat moving there, some of the challenges of call centers, training, soft skills. But I wanted to start off with people of misconceptions.
Dr. Jeremy Weisz: Of call centers, right? They picture is just like a churn and burn calling people. What are some of the misconceptions that you come across in the call spanner call center space?
Richard Blank: Well, the first thing is my friend, they say that I call them during dinner, and we don't have any campaigns that do that. But, uh, it's pretty much what you've seen in Hollywood from Glen Gary, Glen Ross Boiler room, and of course the Wolf of Wall Street.
Richard Blank: You see these environments where it's fast paced aggression and they're selling stock well. Not every single environment has those sort of verticals. In fact, at my call center, most of our campaigns revolve around inbound support, outbound lead generation and appointment setting. So there's a certain level of assertiveness, not aggressiveness in regards to the campaigns that we accept in work with at the center who's not a fit.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/wxjdupp_RpA
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
B2B tips on how to upsell on a telemarketing call. INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Richard Blank: In Chicago
Dr. Jeremy Weisz: that, you know, there's, there's such an art and a science to this and you talk about upsells, right? How do you teach upsells when there is an art to it as well? Like what are some of the, the parameters or guidelines you give? Cause you have to give some type of guidelines. It went from Elvis to do to Beethoven, the, you know, but you probably gave them training and guidelines.
Dr. Jeremy Weisz: What's your process for at least giving guidelines for the upsells?
Richard Blank: It's composure, it's timing. I mean, I can't start mentioning dog movies before this individual started talking. All Elvis present. If her dog never bark, I would've never known. I could have heard something else in the background. Could have been anything, but as long as the agent is in the moment.
Richard Blank: Because a lot of the times they'll be stressed because of the past, anxious of the future or thinking about lunch. And if I didn't hear that dog bark for two seconds out of a 15 minute phone call, I would've never sold those additional movies. And so almost like a boxer, you need to be focused 100%. When you were on that call, in between calls on your break and lunch zone out as much as you.
Richard Blank: But you will be getting these sort of clues that are on these calls in regards of and, and in upsale sometimes is not even offering additional stuff. An up sale could also be retention because if I can keep you and get a referral that's an up sale cuz we're getting business out of that, or you'll be calling us back again to order a second time, I can consider that a client upsell in regards to fidelity and loyalty.
Richard Blank: So as long as they use their common sense, Jeremy, if they have the sort of manners that we were raised with, with our parents and grandparents, our amazing grandparents, then what we can do is we can relate with individuals in a natural way, and we have a huge menu. And all we have to do, and we don't have the time to go over every movie, but as long as you're not hanging up and you're excited and we just keep talking, we can make suggestions and some of the best, as you wanna say, sales people are the ones that will let you know that it's not the right fit.
Richard Blank: You play basketball. Not every shoe is perfect for you on the court. And so the greatest salesmen for sneakers will look at your size and the way that you play and make those sort of suggestions. And almost the takeaway is what adds to your credibility? Because you're not just throwing everything at the wall to see what fits.
Richard Blank: When someone is not just a yes man, but can be almost a devil's advocate and explain why today or at this moment, this is not a perfect fit for you. That individual not only will come back in spades, but tell all their friends, Hey, I finally got someone that calls the balls in the strikes and will tell me if my tie is not straight.
Richard Blank: So I've earned so much of my business by being forthright with my clients and as much as I'd like to earn their business, a lot of times by default, I'm not able to take the account because of one reason or another. But then again, when I am capable, we've established such trust before even working together that if any sort of complication or challenge comes.
Richard Blank: It's nothing. We've already established that sort of working relationship where we can get through it together. And so upselling is not a forced fit, my friend. I'm not forcing a hand or telling you I only got two left and you got a minute to buy it. Uh, that's a one and a done. You'll have them one time.
Richard Blank: But if we're talking about long term clients, these are the individuals that you need to walk with, not hit the ball and drag. Richard,
Dr. Jeremy Weisz: I wanna be the first one to thank you. Everyone should check out Costa Rica's call center.com to learn more and more episodes of the podcast. And Richard, thank you so much.
Richard Blank: Had the best time today. Thank you so much, Jeremy. What I've got you between my eyes. Walk the.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/mMWaMwU4nGc
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
The company game room pinball machines are older than the young telemarketing agents. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
I, I couldn't agree more. I am just thoroughly enjoying this conversation. Me too. Uh, good time. you? You're you're, you're an amazing guy and you're also a fun loving guy, uh, because you've got one of the largest, uh, if not the largest, um, jukebox and, um, pinball collections in all of central. Forget my business.
That's what I'm proud of. People say you could go back and talk to your 14 year old self and tell 'em what you do. I'd be you got pinball machines. , you'd be the first question I'd ask myself. Yes, yes, yes I do. And it's, it's an obsession of mine and people have no idea. The treasures that they have that are in their bodegas.
And so all the time I will be driving a couple hours. To kick a tire or two on an old jukebox or an old retro arcade machine, or especially a pinball machine. And for a couple hundred hours, I'm driving back in 1961, Racola Regis that's in mint condition. And so one man's trash is another man's treasure.
And if that's the way it is, call me Oscar, the grouch I'll take as much charge as you got. And as long as I have the space for it and my wife doesn't get angry, I'll be grabbing as many machines as I can. I, I currently have 13 pinballs. Six jukeboxes, five retro machines and an air hockey table. And as I mentioned before, these machines are older than the agents.
I have an area coming where people can, it's a neutral environment where people can meet others from other campaigns. They can let off steam, they can recharge their batteries. I haven't seen people fall in love by the Backman machine and it, and it gives somebody the chance to hang out with the Hefe in a neutral environment where we're just having.
Fun. And so when people are best friends and you mentioned this earlier, attrition goes down, people want to come to work. And I really believe that a gamification company culture is imperative. Not Xbox, not, not placing. You can do that at home. Do like you, did you, before this podcast, you told me that you bought the thing.
You always wanted an old retro machine with the main ator and 3000 games. And we're talking about how much fun we're having you deserve. I think that if an environment creates a game environment where people can play, they will become that much closer. And so I, I really, really stand behind that and play with each other.
And, and there one is shooting, uh, the pinball or the others are watching and, and everybody's laughing and you're having a Coke or whatever it is. I got enough games where everyone can play. No, one's waiting. unless they want to and put their quarter on the Marqui. Oh, no, no, no. Everyone's. And, and so how much space now the games are actually at the facility, is that right?
Yes. I got some in my own home where I have a private man cave, but the majority of my machines are here on the first floor. It's kind of funny. I got my air hockey table. That's in my training room. It's so loud that I had to take the plastic pucks and they got these now more of like a rubber sort of puck.
And with the Wildcat 1 25, you can create these really smooth surfaces. And so literally I had to put the air Hawk in there, cuz it is so loud. People are screaming. So when there's not classes, doors are shut. You see people sitting in the chairs, watching that, that that's really where our tournaments happen.
And it's, uh, it's amazing because the littlest, smallest Asian we have has got the greatest skills until we stop those shots. And so, um, I love it. It's fun and people stay later after their shift or they'll come a little bit earlier to just hang out. And, um, obviously we're doing something right.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=gaah6tQaqnc&t=50s
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
You could become a public speaker and be filthy rich. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
Are you doing any public speaking and doing this? Do you have any idea how much, how much in demand you would be across this country? If you were to, uh, put together a, a, a program and to become a public speaker, you could be filthy rich. Thank you. My friend, I have no seminar. I don't have a book. The fact that you even mentioned my company.
Thank you very much. I'm doing this today. Just to share idea. We're good friends. I'm adding wind in your sales as your mine. And if I ever did decide to do that, would it be lucrative short would, but I'm always concerned about the artists that's commissioned compared to painting on their own. When you are paid to do something, it, you might lose a little bit of what got you to where you wanted to be in the first place.
That so I'll definitely listen to all offers, but today, once again, I'm not selling. All I want to do is share these ideas and give you my best. And as long as I can keep this sort of frame of mind, this natural, raw, pure Richard, then I, I think you'll be getting the best performances out of me.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/KaoaFOwMEgo
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
What motivated you to get into the nearshore call center business? Positive Talk Radio guest Richard Blank Costa Rica's Call Center
It's because she, I have to ask. What motivated you to get into this business and to, and to really study it the way that you have so that you could pay it forward and impart your employees with some real success strategies, as well as your customers and your clients. They receive results because of the style with which you make the calls and the style with which you do.
So what motivat, what, what, what makes you different than everybody else that I've met? Well, the first thing is I wanted to find a job, so I didn't have to move back to the states. I live in paradise. I was gonna, I was almost gonna paint shells on the beach if I had to, but do they have snakes there?
excuse me. Do they have snakes there? Uh, they most certainly do. Oh, then I can't go. I'm sorry. I would wear big rubber boots if you're treking out into the rain forest, but, uh, nah, I think most places you'll be safe, but you know, where I really saw it is once again, for those four years in my late twenties, when I was sitting with the Costa Rican Ticos at the call center, as much as I was amazed by their bilingual abilities.
Conversations and positive escalations. I saw the tough side of the job I really did. And I needed to once again, find a way to make it efficient, but not to have them burned out and to keep their dignity. And so I really took it from the area of the language aspect. I really do encourage them to study the, the source.
So instead of using words like help, they can use guide, assist and lend to hand instead of telling somebody, excuse me, could you repeat that for my clarification? For my edification, Kevin, was it 1, 2, 3, or ABC? I teach 'em the fall on certain swords on a call. And so once again, if I can assist them in teaching them what the north American market is.
What our genres are certain vocabulary, certain styles. And I mean, if they wanna learn bad words, I'll teach 'em bad words, but that doesn't help anybody. I, I want them to be prepared so they could walk into a board room. Improperly represent themselves in their company, and that's been my goal. And through these years I've seen some incredible people and, and you're gonna love this.
The most I'll hire people with experience. They come in, they're hot. Sometimes they could be cancers. It depends on the person. I like the person more. That's got no experience at a call center. I mean, they're brilliant college educated bilingual, the whole shit bank. They just don't know what a phone system is or a headset who cares.
I can teach that an hour, but I love the fact that I could mold somebody and I can show them certain skills. And as long as they're coachable and they show up on time pen, the ready I am the first. To put, win in their sales and find as many ways as I can to promote them. And I'll delegate, even though they're not a supervisor, I'll let them write a script.
I'll let them do a training class. They can pull their hall of fame, call out and talk about it with 15 people. Why not to practice their public speaking, you know? And, and I always love making suggestions cuz no one makes a perfect phone call. So I don't think you're getting away with it. I will definitely find something to make a suggestion on.
And these are just building their own self reli. And self confidence. And I love seeing that with the people that work here with me. .
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/r1diLQXrrkQ
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
Listening is how you find out what the customer needs on the phone. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
Exactly and, and you're growing it enough that you can have a bunch of games that we're gonna talk about here in just a minute. but, uh, um, I, I wanted to, to ask you, because I believe that at least in, in the United States, actually listening is a lost art. And a lot of, I was a sales manager for a long time.
Mm-hmm and I had sales guys that I would go on calls with and they would be, we would be talking to the owner of the re. And he, and the sales guy would ask a question. The owner would answer the question, but I could see it in the sales guy's eyes that he was thinking of a rebuttal to what he was going to say next, rather than listening to the concerns of the person he was talking to and directly addressing those concerns, he was thinking about, okay, what am I gonna say next to?
And so he didn't even listen to 'em. So he would respond in a way that was completely different than what the. Um, owner of the restaurant was trying to get out of him. And so I would have to take him aside and say, you need to stop. You need to listen because listening is how you find out what the customer needs, how they, how you can best serve them.
Mm-hmm and what it is within your power to do for them once you know what they want. But if you don't listen, you'll never know what they want. That was my philosophy. Is that do, would you, can I, can I come work? Let me share some visuals with you and absolutely you can definitely come work with me. Never for me.
Oh, you know what I mean? You're my main man. You're starting with me starting center division one. um, this is what happens. My good friend. And you, and you saw it yourself. They're too well rehearsed. They're too commercialized. They're a print. They're not a painting. They're not raw. There's no essence to it.
Like what got them into this in the first place. They they're a character they're not in character. And so that's a shame because they have such potential and the moment that they can put their checkbook away and just start speaking with this individual at this restaurant or wherever else, that's how you're going to get the sale.
And I was mentioning before with the me too techniques, speaking about dogs and stuff. That's usually when I can anchor in and speak to somebody from the noises in the background from a child or music or a dog, that's when I know I got, because we can actually have a real conversation that's outside of what you and I were even talking about initially.
And so if they can find that sort of me too, Then a they'll be more active listening, then they can reduce any sort of friction and be a lot more comfortable to speak with them. But no, I do agree that they should be planning their rebuttals ahead, but they're, they're doing more acting. They're not reacting.
So I think once again, that has to do a lot more with dedicated practice. It's not about memorizing your script. It's about when to use it and how to use. And so as much as they're trying to impress you, they're depressing you by seeing that they're too stiff. And that bothers me. I, I think people should sway with the wind a little bit, and sometimes things happen naturally.
And instead of making 100 phone calls a day, why aren't you and I making 89? So we can be on the phone for an extra three to five minutes to look up a website to compliment an anniversary or promotion, or just to talk. Just just to see if I can get the pass to pitch in order to suggest my services. And so they have those skills, but right now people are more non-voice omnichannel.
They're doing things through chat, through email support and the challenges that they would have. My good friend is that when you don't speak to somebody on the phone, you're reducing the chances of a client retention. You're not able to upsell somebody, forget getting a referral, an even worse case scenario where let's say you're losing the client or their competition is getting, if they're willing to give you an exit interview and tell you areas in which you could improve or how your competition was able to earn your business, I sometimes find those calls to be even more valuable than.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/V7dcFT-NZPY
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
How difficult is it to use English as a second language? Positive Talk Radio guest Richard Blank Costa Rica's Call Center
How difficult is it to get the lingo of, um, American English from Spanish? The, the words are said differently and stuff. How difficult is it to, to use English as a second language? Well, most of these individuals, once again, have been speaking English since they were very young, but I, I have a trick for that.
There there's a couple different things. If they don't know certain slang, instead of saying the beach, you might call it the. You know, I need to teach them that, but I would like for them to write out specific words, phonetically, because they might have issues in regards to their vowels, just in regards to the phonetics.
I want them to learn how to spell it, but if they want to, you know, give themselves a little cheat sheet on how to pronounce certain words correctly, or my clients will offer us, um, you know, glossary of terms and certain sort of definitions, or even a training manual. To, I guess, onboard them a lot quicker in regards to industries, because we, we're not really the experts.
Sometimes we're just doing more of lead generation, like real estate. For an example, these agents might not be real estate brokers, but they can still call people and prospect them without a license legally and be able to transfer the call. So they don't need to walk through escrow in contracts, but there's no reason why they can't ask somebody how many bedrooms they have and what sort of sport court they have in the backyard.
And so, as I say before with my client, There needs to be some extreme, realistic expectations on what the agent's capable of doing. And so I just wanna make sure that there's a good fit.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/n6ZLdR0lwD4
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
A progressive type leader in a call center? Positive Talk Radio guest Richard Blank Costa Rica's Call Center
From your bio and from everything that I've, I've read about you, you are a progressive type leader that, that works with people to get the best out of them and, and to help them to become the best that they can be. Sure. And, and that's, that's go ahead. Well, I was gonna say, as a CEO, you have leverage Kevin, you can hire and fire somebody make or break them.
And I'm not the kind of guy that would like to embarrass somebody on the floor or make them. Or even make them quit. My goal is to delegate and define individuals here that shine. So all I can do is discover ways to promote them and get the best out of them. Of course.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/I-TkH3OEtUE
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
Are there gifted and very hardworking human beings in call centers? Positive Talk Radio guest Richard Blank
Now I believe that the people that, uh, have had, they grew up with like, not a lot are very gifted and very hardworking human beings. Have you found that to be true with the folks down there? Absolutely. I, I do know that this is a very strict Catholic country, so we're very selective of the campaigns they take.
But I, I do know this, that when someone is treated with. And dignity, and they're not treated like a number or expendable you'll get the best out of them. And so that's the sort of positive reinforcement, Kevin, that I've been able to receive this entire time. I've been here.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/WguEZWvSnP4
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
I saved enough money to purchase and build a 300 seat center. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
Should that have lost their way. We have, we have those encampments here now. And, uh, and it's, it's a, it is a big problem here. And it's because we, as a people, don't take care of each other as, as well as we should. Um, and, and there is some drug abuse and there is some, you know, uh, stuff like that, but.
it's interesting that if that people will, you know, give you a banana, if you're, if you're down there or whatever, and I, I think, I think it's great. And I, and I really applaud you for doing, for working the way you're working and doing what you're doing. It is really outstanding. I would say, by the way, we're talking with.
Richard blank. He is the CEO of Costa Rica's Call Center. They do everything under the sun, from web design to everything else. You can go to, uh, costaricascallcenter.com and you can get all the information about Richard, his team, the folks that are there, because I'll, I'll tell you I I'm. I am as a human and, and by the way, you're one of the most human people.
And by the way, that's a, that's a huge compliment. Uh, you're one of the most human people that I've ever met. Thank you be, I really appreciate you. And would you, would you come back so that we can have more of a conversation about other stuff and, and more about this? Anytime I'd love to be a guest that comes back a reoccurring guest on a TV show.
So it's like Larry from three's company. You gotta have me on, on a couple scenes. I definitely love to come back. Absolutely. Because the. The way that you word things, the way that you respect people and stuff is it can be really helpful and energizing to other people who may want to do the same thing, but just don't know how well let's break those stereotypes.
A CEO can be one that's empathetic. Someone can take the chance and move abroad, but I make it look easy. My good friend, I started my business at 35. I wish I was a teenager. That was a whiz kid or a genius in my twenties. But I'll be forthright with you after working at my friend's call center for four years, I learned the business, but I wasn't matured enough.
It took me to my mid thirties to have impulse control maturity and enough money saved where I was responsible. For those contracts and job stability. And also, I didn't take a loan now. I don't have a partner. I don't pay interest. I did slow and steady. I first started renting a seat at a opened air blended call center.
Then after a couple years, I rented space and built out 150 seats and bought the equipment. After six years, I saved enough money to purchase and build my 300 seat center. So it's more of the tortoise, not the. It's grandma telling me if you can't pay for it in cash, don't do it. And it's also me saving enough acorns for the winter.
So I could weather storms. I wish it was bells and whistles and shortcuts and exciting, but it's not, it's being very responsible and taking your time and just making sure that you are fulfilling the needs of these agents by giving them their job stability. And in this industry, that's so competitive, especially against.
The best thing that I can do once again, is as you say, just have these sort of ethics and put my best foot forward and you don't owe anybody any money. And which means that your business is growing slower, but it. In order, you know, sometimes in, as you know, sometimes in order to get really RevD up and to really take out a big loan and then grow it and stuff you may have to, at one point in time, compromise your ethics and to do things that you don't otherwise wouldn't otherwise do because of you're chasing the almighty dollar.
At that point, you don't have to do that. So it makes it, it must be really freeing to be able to be an employer of 300 plus people. And their families and by, uh, jute boxes and, and, and, uh, and things, and, and to have a, a happy, a happy life, even if you're not a multimillionaire or a billionaire, well, it made the most sense.
I wanted to sleep at night and imagine if I lost an account, I don't want to be pissed off on the floor and then, you know, stressing about it. And it was very simple. As long as I was making my margins, renting this seat made. Then after you got to four dozen agents, it doesn't make sense to spend five grand a month to some guy when I could have my own place and buy the equipment and build it out.
And instead of buying brand new, you know, computers can be excellent secondhand. And a lot of the call centers were going out of business. So they bought it new. I pretty much got it with the wrapping on it, even though it's second a it's not out of the store, but it's pretty much brand new with the furniture.
Also, since I am a guest here and you look at me in my suit, there's a very good chance. It might charge 20% more. So I'd have local representatives for me with connections that would go and get me the best prices and bring me things. So you gotta build a team around you. You can't do it all on your own, and you gotta trust people to represent you and to speak for you.
And have I been disappointed a few times, but I've also been amazed. By some people that have been with me over a decade and have grown with my company. I have two people with me that have been with me over 10 years. One is my chief technical officer, another one's my floor manager. And I wouldn't have it any other way.
I could bring someone in with 10 times the amount of experience, no way these people wore my stripes. They walked with me, they know my culture. I will allow them to learn, facilitate their on the job training. As long as it takes, I'll bringing specialists for the it depart. But there's no way I'm gonna bring in a, a, a general manager or supervisor from another call center, no way they need to earn their stripes.
They need to work with me for a little while and have the respect of the agents. If not, it's just definitely not gonna work out. And have I said, we experienced that never. I never brought in an outside supervisor. Everything is always promoted from within that is that, and it's the only way to go, because especially if you've got a unique.
Because you're gonna have somebody that comes in that is, comes from a different style of culture, and they're going to try and change that culture that has been so successful. And that would you you'd probably have a, like twenty two hundred and eighty nine people at your house the day after you hired that guy.
saying, get rid of that guy. We can do, you know, it, it it's, it's just amazing. So. I Richard, I really appreciate your time today and it's, it's been awesome. And I gotta, I gotta tell you I'm my team is growing as well. Mm-hmm and I I've got a, uh, a young lady that we just, that we just hired. She's a, an assistant she's just dynamite and you're right.
You have to have the right people and slow and steady. So, um, what is her name? Your new assistant. Her name is de. Well, Demi's getting a positive escalation, cuz I'm sure she's doing an excellent job. Oh, she's fabulous. As a matter of fact, the ending that you're about to, uh, um, watch she did yesterday and Demi.
All right. She's she's. She's awesome. So, and we, we appreciate having her and I, I subscribe to your philosophy of management and management style and company culture and philosophy. I, I, I tell you, I wish I would be sitting at, if we were in the same room, I'd be sitting at your feet. We'd be high fiving, each other, and telling each other how great we are.
But my good friend water seeks its own level. That's why, when I first started watching your podcast, it inspired me enough to write. Here we are. And mind you, this, there were a couple times back and forth because of scheduling conflicts and stuff. It was a mutual goal of ours was to get on a show together and to share ideas.
And we fulfilled that today. And so I am very humble and I'm very thankful for your time and your audience is time as well. We will do this again. Oh yeah, because we, we got more to say and I sounds more, I really, I really appreciate. You you coming here and again, Richard blank has been our guest go to Costa Rica, call center.com.
If you need remote services, he can provide you with all kinds of stuff. So it's just, I so much that, that I can't, I can't describe it all. So it's just really good. And by the way, thank you. You, you watched some of my, some of my other podcasts. You're good. You're addicting. And I can't wait to put this episode on my Facebook page with 98,000 Ticos that are gonna love to meet you.
I've I'm humbled. Thank you so much. I, I, I really appreciate the time that you've spent with me and the, and thank God. There are people out there like you, that's all. I gotta say you too. Powell. That's why we're together. And we're gonna keep on grow. Absolutely. And thank you, Richard, and stay right where you are.
I've gotta do this and I'll be right back. Hey, thanks for enjoying this episode all the way to the end. Please give us a like, and subscribe to this channel. This has been a production of positive talk radio.net. Please visit our website, oddly name positive talk, radio.net for more details about us and our mission, which is to provide great positive programming designed to inspire us.
I'm Kevin McDonald's and I'm proud of these shows. And I truly hope that you'll like them and share them with friends and family. So on behalf of our entire team, remember be kind to one another because each other's always.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=6XO0R1aN1WU
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
It's amazing. I I've talked to a lot of people that have traveled internationally. I haven't had the ability to, yet. I plan on doing it at one point in time, but I will, I don't think I'm not gonna no. So, but what they tell me is that when you leave this country and you go elsewhere, mm-hmm, people who have nothing.
And I mean, nothing mm-hmm can still be happy. It. Absolutely. Doesn't take a car. Doesn't take, you know, a lot of money. Uh, they've got water, they've got food, they've got a roof over their head. They've got family and they're happy. And I, I think we've, you've been gone a while. I think we've lost that we've lost touch with that in this country.
And I would hope to get it back. They also have faith. They have faith in themselves. They have faith in their family and they have spiritual faith. And I like things like that. And I believe that everybody in the world has that in common. It doesn't matter your culture, religion, your language, your skin color, or whatever.
No, there, there a smile is universal. And when people offer food and share things like that's universal, too. and in this culture, you cannot turn down a second plate of food as an insult. So just be prepared to eat and be prepared to be taken very well cared of, and also have the pleasure of reciprocating that as well.
And so I've seen that as part of this culture, but no, the, the United States is fine. We have this, I just think people need to slow down. Calm down a little bit and just get back to the basics, get back. As I mentioned, the way that we were raised by our parents and grandparents, and if we can get back to that sort of simple sort of mind frame and, and communication, people have much more, uh, effective and fulfilling relationships.
What what's happening is people are texting too much and they're not calling. or they're not seeing one another, because it may be COVID people got isolated and it's not easy. It's really, the tough road is to get back into that. The easy way is just to keep doing what you're doing, but the, but the more challenging way is to walk next door to your neighbors and to say hello, or to make that extra effort to not break a plan and to see your friends or to do a follow up email or phone call for courtesy.
And not be latent about it because people are expecting that. And so as long as you can do those sort of things on a daily basis, it won't pile up. You won't forget about it and you'll be invited to a lot of parties and events because you're showing interest in that sort of relationship. Absolutely.
Yeah. I ask my youngest son. When he was, uh, 18, 19, this is about 10 years ago, but he, he was to the, he was so good at texting that he could in class have his phone in his pocket and be able to text without looking at the, the number to the, uh, uh, letters as to mm-hmm. what he was. I mean, he was so gifted at texting.
He did it so much. So I asked him one day, I said, Don't you find that texting takes away from the personal attention of having a conversation with somebody. And he said, no, I'm fine with texting besides I can talk to five girls at the same time when I'm texting. And I can't do that when I'm on the phone.
So it's like, well, okay, but what's your son's name? The Fs . That sounds great. Five girls at the same time. He's remember our generat. Okay. We had to call people's homes to ask permission to speak to our friends. Yes, we did. Cuz dad would pick up the phone and it would be like, who's this that's right. Oh, you know, can I talk to Lisa please?
Uh, you know, and uh, but nowadays none of that's, but I think you're right. We've lost a human touch and we, and you would be great to get that human touch back. I gotta ask you in Costa Rica, what's the homeless situation like. It's there. Uh, and I, I see it a lot in, in San Jose, but really what I see is it's more of somebody that's lost their way.
It's usually a young man or a young woman that might be indulging. too much. Wow. Yes. And so that's what I see. And so, but other areas where yes, it is a third world country. And I have seen individuals out there asking for the most asking for OS from people. And you can tell that this individual might be a senior citizen or have a handicap.
Or something that's not drug or bad habit related. And a lot of people, including myself, not just give money, but then all of a sudden you ask, is there something that you need specifically? I need some sneakers, I need a jacket. I need something. You get that for them. It's not like a one and a done, like in my neighborhood, there was a corner and there was, there was Donna Katia.
She must have been at least 75 years old. And this woman was out there every day, sweetest woman. And she was literal. Almost supporting her family. I didn't ask too many questions, but this woman was out there asking for money and saying, you know, blessings for people. And she was very smart. She remembered people's names too.
And so when I would see her, I would give something. And then when Christmastime came along, I asked if there was something specific. She mentioned the sneakers for, you know, a grandchild and I, and I got that for her. And so, um, there's certain ways to do it. Like I'll give somebody money on the corner if they're juggling knives or doing some sort of acrobatic event.
Yeah, sure. I'll give you a couple dollars. But then when you see somebody every day and you realize they're part of your community, it's, it's something where people want to take care of them. It's interesting how neighbors will talk about this individual that you saw and they start learning about them.
And so this is a culture that really likes to take care of their own. And I've seen on the side, like if you walk past the banana plantation, they'll be a worker there and you're just walking and he's like, Hey, would you like a few bananas? You know, it's just, people are always sharing and they're always, um, Once again, trying to make people feel welcome, but I don't see it that bad.
I don't see really tent encampments here. We just see certain packets of the city that might have individuals, as I've mentioned that.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/lHwxCUKsY9E
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
First question. Sure. Why did you decide to open a call center in Costa Rica?
That's one of my favorite questions, Michael, and I appreciate you asking it. I have to go back a couple years and tell you where it all began. When I was growing up in Northeast Philadelphia, a lot of opinions were provided for you and sometimes your destiny and careers were predecided for you.
So a lot of my friends were going to Ivy league to study medicine and law engineering and architecture. And I, myself, I wasn't really sure what to do, but I knew my favorite class was Spanish. So as a dreamer that felt a little bit alone because no one else could relate to it. I decided to double down and go to the university of Arizona and be a BI major.
I, I majored in Spanish and communication and like yourself, Michael, as a teacher and a really effective public speaker, I decided to study that. In addition to that, I concentrated on a rhetoric. So your message and delivery was more effective and everyone needs a special sauce. So my special sauce was phonetic, micro expression reading.
I used to like to study body language, and then here at the call center, I was able to do it where we're more voice micro expression reading, which we'll get to later in the show. And when I had the opportunity post grad to move here at 27, a friend of mine owned a call. I said, Richie, why don't you come down for a couple months and teach some English and naturally a 27 year old kid.
You fall in love with central America, tropical beauty. And when I was at the call center, I kind of shed some skin. I realized that I had a calling. This was an environment where people were using the art of speech. They were converting phone calls and giving positive customer experiences. And actually since English was their second language, they were fulfilling their studies.
I took to that. I embraced it. I decided to stay and work there for four years. So obviously I learned the business, but the one thing I did learn Michael, was I learned how to enrich the experience being politically correct. I saw certain things, the gripes and the tough times of working the phones or working in a certain structured environment.
And I realize that if people are given their dignity, if they're not treated as robots or as numbers. Besides the productivity, you'll get a much more fulfilled person working with you that will work longer with you. And in my opinion, in my goal will grow with you and be some of your future supervisors.
Oh, it's a great story and a great philosophy, all, all wrapped into that answer. So, and it happened in 2008. I mean, I worked at the center for a while and my thing came later in life. Everyone has a coming of age moment. I had certain stages that gave me an experience or a vision quest to complete certain goals.
But at 35, I started my company. The fact that I've lasted 14 years, a Philly boy here in another country. It says something. So I let my record speak for itself, but I'm very proud of the people that work with me. And my favorite thing is walking the rose. Michael, I love to stop on the occasion and listen to somebody, speaking with a client and smile and give a thumbs up.
And that's the essence of what I do.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/iYFB0Fj_HH4
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
Michael Neuendorff: Uh, when we talk about that, the, uh, the last question is when should a business consider using a call center like yours? What's the thought process that one would go through to make that decision?
Richard Blank: That's a very good question. And if I may, I have to, I guess, say something for my, my own piece. I would prefer Michael, that people choose me for merit over price. I can name 10 call centers that can do it for half my cost in the Philippines in India or anywhere in town. So if that's your first question for me, I'll answer you by saying a thousand dollars an hour.
They go, no, you're not. And I go, of course, I'm not, what's your second question. at least just to see what they have to say. And then a lot of the times on those calls, because people shop around which they. People do know certain telemarketing, they have done it in house, but they've never, uh, outsourced. So maybe they're not familiar with some of our infrastructure, our reporting, our supervision, onboarding training, quality assurance.
They've just done it with a half a dozen guys in their office. And a lot of the times they have unrealistic expectations. Sometimes people have to go through a certain process with me. So they qualify. I reject more campaigns than I accept because I'm very selective. I use the smart theory specific measurable, agreed upon realistic.
And timeframe oriented. But to answer your, your question in a certain way, anybody that would like to scale their company, maybe compare apples to what they're doing to my structure here. We're very price comparable to the United States, including full benefits here. I don't force hands. I don't twist arms.
And from an educated point of view, potential clients make a decision about working with. Most of the time and I will be candid about this it's price and how can I compete when we're the most expensive in central America, but we also have the best infrastructure. If that's important to you. We also have Spanish language capacity.
We're very close to the United States. We're on certain time zones and we have a democratic society here. We don't have an army, so there's a 95% literacy. So one of the questions that I would ask as let's say a salesman is since I have these skills and you're asking me because I'm 50% more, am I capable of doing 1.5 an hour compared to just one an hour?
If I put it on a predictive dialer, if I speak in Spanish, if I use Richard's coaching, if we do rebuttals, if I do voicemails, am I capable of doing 0.5? Because you're saying you pay half. Well, then that's fine. Put me on a level playing field. Maybe my agents are capable with the skills that they possess and the coaching and the environment that they have.
And I've seen it to do 0.5 more, which means that we even out and I'm worth my cost. And then we get seats. But my goodness gracious is I can't do 20 calls an hour. you know, if the average one is 10, you can't, you can't make up time, but those are the sort of questions that I would ask to see if it would be a good fit or not.
But, um, but I do appreciate anybody that calls me where they must have found me on the internet through search engine optimization or read an article, or at least took the time to reach out. And so I almost tell them to put their checkbooks away. No one sends me money on a first phone call. It's my pleasure to share information.
And I hope that I shared plenty with your audience today because there's so much more I could share, but there's only so much time, but I believe that I shared with you my best. Where it would give somebody such great foundation training where Michael, all they do is just dedicated practice. If they just do things when the cameras are off and no one's around and they just practice their kicks, punches and painting their guitar, they're gonna be amazing artists of speech.
But the one thing is when they're too well rehearsed and they're too commercialized, they they're not raw anymore. They lose that sort of sparking character that they first started off this journey with. And that's pretty much my final thoughts on that.
Yeah, no, that that's excellent. Uh, that, that was, that was a, a, a nice little nugget right there at the end, too, Richard.
So thank you very much for sharing with us today. Grateful for the time that you spent with us because you're, you're running a busy and successful business down there in Costa Rica. So I'm grateful.
Thank you, Michael.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/MVX44qrEXP0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
Vape Street Port Coquitlam BC is incredibly happy to be able to do what we do and offer a tobacco harm-reduction tool for smokers who have tried to use every other method to quit smoking but were unsuccessful. Alongside our vaping products we started branching out and offering cannabis related products and accessories to become more of a one stop vape shop in Port Coquitlam for our consumers. You will now find bongs, dry herb vaporizers, rolling papers, dab ribs, dab accessories, concentrate devices and vaporizers, glass jars, rolling machines, pipes and more.
Vape Street Port Coquitlam BC
2540 Mary Hill Road #104, Port Coquitlam, BC V3C 3B2
(604) 945-0707
My Official Website:- https://vapestreetcanada.com/vape-shop-port-coquitlam/
Google Plus Listing:- https://www.google.com/maps?cid=378607769018005257
Service We Offer:-
Bongs
Pipes
Rolling Papers
Vaping Devices
Follow Us On:-
Twitter:- https://twitter.com/PortVape
Pinterest:- https://www.pinterest.com/VSPortCoquitlam/
https://www.SEO25.com/- In this video, I cover the benefits of using your phone and how to #generatetraffic with it!
I'll speak about how to use your mobile in your marketing strategies, how to get started using mobile traffic generation, and more.
#TargetedMobileTraffic generation is a great way to get more visitors to your website. Mobile internet traffic growth can also be a great way to build relationships with customers and make sales!
In this video, I cover the benefits of using your phone to generate traffic, how to find the most profitable channels for mobile traffic generation, and how to track your progress.
Mobile internet traffic is on the rise, and this trend is likely to continue to grow. This guide will teach you how to use your phone for mobile traffic generation!
You'll learn about benefits of using your phone for mobile internet traffic growth, what types of apps you can install for mobile traffic, and how to set up a plan to #BestMobileTrafficGenerator.
Get more details in here: https://www.seo25.com/product/buy-mobile-traffic-and-get-cheap-targeted-mobile-traffic/
Here too: https://app.box.com/s/zj6y9z1c8x51dyo...
Thank you for watching " The Ultimate Guide To Mobile Traffic Generation Targeted Traffic From Mobile Devices To Your Site"
https://youtu.be/xmbPtIVBg5w
Ways To Get Traffic The Fastest Ways to Bring Traffic to a New Or Old Website & Blog [video]: https://youtu.be/sdfkr4J-C4k
How to Generate 40K Real visitors from a Brand New Blog In Under 3 Months [video]: https://youtu.be/ncxb7lyKWzY
The Best Website Traffic Sources & The Fastest Ways to Bring Traffic to a New Website [video]: https://youtu.be/BLVR48bXCFI
____________________________________________
Do you think your website is among the most beautiful and user-friendly ones?
Do you think it has the necessary features that are needed to drive traffic and generate leads? Well,
if you think so, you’re wrong. Your website needs some improvements and it needs traffic to increase.
What do you need to do to increase your website traffic? You need to implement the right tactics, of course.
Check out these 5 quick and super effective tactics to increase website traffic in minutes:
There are a number of ways to get targeted traffic from every US state to your website or blog, but the most effective way is to use a combination of strategies.
🏆 We will answer all below questions if they are your questions and you didn't get answer yet:
✔️ 10 Quick and Super Effective Tactics to Increase Website Traffic in Minutes
✔️ Why My Website Has No Online Visitors? 5 Laws Of Web Traffic
✔️ 9-Step process to getting more traffic to your website and converting them into customers
✔️ The 10 fastest ways to get more website traffic, increase it in minutes and start converting them into customers
How can I get MORE customers today? Watch this video for my top ten tips,
Ten Quick and Super Effective Tactics to Get More Website Traffic TODAY,
10 Easy Ways to Increase Your Website Traffic in Minutes,
These are the ten best ways to get more website traffic today,
SEO Tips to Boost Your Website Traffic In Minutes,
How To Create A Website: The Complete Process,
The Ultimate Guide to Creating Real Traffic for New Website,
✔️ 10 Simple Tactics to Get More Website Traffic And Make More Sales
✔️ 6 Ways To Promote Your Website, Even If You're Broke
✔️ Traffic Generation Tactics You Can Implement Today
✔️ 10 Ways To Drive More Website Traffic: How to Get Unlimited Site Visitors
✔️ Best SEO Strategies for 2022 - SEO in 2023, SEO Trends and More
✔️ 12 Ways to Drive Massive Traffic to Your Website
✔️ 10 Quick And Super Effective Tactics You Can Use TODAY To Increase Website Traffic In Minutes
✔️ The BEST Ways To Increase Website Traffic & Convert Them Into Instant Customers
✔️ How to get more website traffic and get your business seen by the whole world
▬▬▬▬ Contents of this video ▬▬▬▬▬▬▬▬▬▬
0:00 - Intro
0:08 - Guide to Best US States Targeted website traffic for Business-Market
0:14 - Why You Might Want to Try US State Traffic
0:19 - Get a Steady Flow of Traffic from 50 US. States to your Website
0:27 - How To Target Country-Specific Website Traffic
0:33 - 8 Proven Ways To Achieve Success With US State Website Traffic
0:37 - Contact us
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
► If You're Looking For An Ad Agency Reach Out To Me! @ https://seo25.com/
► Find me on Instagram: https://www.instagram.com/websitetraffic
► Blog: https://seo25.com/blog - learn more secret way to increase website visitors tips.
► https://time2coding.netlify.app/
How US State Targeted Traffic Can Help Your Business Grow: How To Get International Blog Traffic
How To Get Targeted Traffic From Every US State: The Ultimate Guide
Use These 6 Strategies To Generate Massive Interest in Your Local Business With US State Website Traffic
For this video, I'll be talking about the benefits of US State targeted traffic, as well as how it can help your business grow.
I'll cover how to get started with US State website traffic, why you might want to use it, and what some of the challenges are to using this type of marketing.
how to read and understand a report from the US State Department of Commerce, which breaks down state-by-state statistics for web traffic.
RESOURCES & LINKS:
____________________________________________
Ways To Get Traffic The Fastest Ways to Bring Traffic to a New Or Old Website & Blog [video]: https://youtu.be/sdfkr4J-C4k
How to Generate 40K Real visitors from a Brand New Blog In Under 3 Months [video]: https://youtu.be/ncxb7lyKWzY
The Best Website Traffic Sources & The Fastest Ways to Bring Traffic to a New Website [video]: https://youtu.be/BLVR48bXCFI
____________________________________________
There are a number of ways to get targeted traffic from every US state to your website or blog, but the most effective way is to use a combination of strategies.
👉 Use social media to target US states.
If you have a strong social media presence, you can use it to target US states by creating content that is relevant to that state's residents.
For example, if you're a travel blogger, you could create blog posts about the best places to visit in each state. You can also use social media to promote events and products that are relevant to specific states.
👉 Use Google AdWords to target US states.
You can use Google AdWords to create targeted ads that will only be shown to users in specific states. This is a great way to generate interest in your business from people who are already interested in what you have to offer.
👉 Use display advertising to target US states.
Display advertising allows you to place ads on websites and blogs that are relevant to your target audience. This is a great way to reach people who are already interested in what you have to offer.
👉 Use email marketing to target US states.
Email marketing is a great way to reach people in specific states who may be interested in what you have to offer. You can use email marketing to promote events, products, or services that are relevant to specific states.
👉 Use affiliate marketing to target US
🏆 We will answer all below questions if they are your questions and you didn't get answer yet:
✔️ What Is US State Targeted Traffic?
✔️ How US State Targeted Traffic Can Help Your Business Grow
✔️ When Should You Use US State Targeted Traffic?
✔️ How to Use US State Targeted Traffic to Grow Your Business
✔️ Where Can I get Visitors from California to my website?
✔️ Introducing targeted traffic to your website
✔️ How targeted traffic will help your business grow
✔️ Where to find targeted traffic that is the perfect fit for your needs
✔️ Why US State Targeted Traffic is so successful
✔️ How targeted traffic can help your business grow
✔️ Knowledge of what a targeted visitor is
✔️ How to get targeted traffic quickly
✔️ Targeting US state visitors
✔️ How to get US State Targeted Traffic and use it for your business
✔️ 3 ways to increase your ROI from US State Targeted Traffic
✔️ 5 Awesome Advantages of US State Targeted Traffic
✔️ The 7 Challenges With US State Targeted Traffic
✔️ How To Get Targeted Traffic From Every US State: The Ultimate Guide
✔️ 5 Ways To Use Targeted Website Traffic In Your Marketing Efforts
✔️ A Step By Step Guide On How To Get Started With State Website Targeted Traffic
✔️ How To Get Started With US State Website Traffic
✔️ Why You Might Want To Use US State Targeted Traffic
✔️ 5 Challenges Of Using US State Targeted Traffic
✔️ Top 11 Reasons To Start Using US State Targeted Traffic For Your Business
✔️ How to Get Started with US State Website Traffic
✔️ US State Targeted Traffic: How to Get Started in 2023 + Some Common Mistakes
✔️ Use These 6 Strategies To Generate Massive Interest in Your Local Business With US State Website Traffic
▬▬▬▬ Contents of this video ▬▬▬▬▬▬▬▬▬▬
0:00 - Intro
0:08 - Guide to Best US States Targeted website traffic for Business-Market
0:14 - Why You Might Want to Try US State Traffic
0:19 - Get a Steady Flow of Traffic from 50 US. States to your Website
0:27 - How To Target Country-Specific Website Traffic
0:33 - 8 Proven Ways To Achieve Success With US State Website Traffic
0:37 - Contact us
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
► If You're Looking For An Ad Agency Reach Out To Me! @ https://seo25.com/
► Find me on Instagram: https://www.instagram.com/websitetraffic
► Blog: https://seo25.com/blog learn more secret way to increase website visitors tips.
https://youtu.be/70sxRr3Vo1U
► https://time2coding.netlify.app/
How To Drive Traffic To Your Blog In Less Than One Hour From Now (Tutorial)
Imagine getting traffic to your blog in just a few hours from now. You don't need any special skills or know-how for this tutorial.
Introduction: I'm going to show you how to drive a ton of traffic to your blog faster than you ever thought possible. This is not one of those clickbait tutorials that promises a lot and delivers nothing. You can get started at the top of this video, so let's get started!
RESOURCES & LINKS:
____________________________________________
The Best Ways To Convert Website Visitors Into Leads [video]: https://youtu.be/0Vsh_wHnTtg
How To Get 5 million Visits Per Month With One Simple Marketing Tips [video]: https://youtu.be/8wVfLGCM97U
____________________________________________
In this video I'm going to show you how to drive traffic to your website in less than one hour from now using totally free methods.
We're going to talk about social media, blogging, and content marketing.
I'll cover everything you need to know about each of these topics and show you a step-by-step guide on how you can make them work for your site!
You need to promote your blog through social media, email marketing and search engine optimization (SEO),
and Use social media to reach out to your contacts and keep them updated on the latest posts,
and Try adding a link to your Facebook profile and encourage your friends to visit the website.
Create an email list of people who subscribe to your posts.
If you following our video we will answer all these below questions in our video and you can follow us and let us know.
What Are The Fastest Ways To Bring Traffic To A New Site?
My Secret Weapon For Bringing Traffic To My Blogs: The Google Keyword Tool!
SEO: The Fastest Way to Bring Traffic To Your Website
SEM: The Fastest Way to Bring Traffic To Your Website
Content Marketing: The Fastest Way to Bring Traffic To Your Website
Social Media Marketing: The Fastest Way to Bring Traffic To Your Website
Email Marketing: The Fastest Way to Bring Traffic To Your Website
10 Ways to Bring Traffic to New Websites in Under 5 Minutes
How To Create Backlinks: The Fastest Ways To Bring Traffic To A New Website
How To Get Traffic To Your Site: The 5 Best Techniques
The 3 Best Ways to Promote Your Website If You're A Complete Beginner
► If You're Looking For An Ad Agency Reach Out To Me! @ https://seo25.com/
►Find me on Instagram: https://www.instagram.com/websitetraffic
►Blog: https://seo25.com/blog
learn more secret way to increase website visitors tips.
#BlogTraffic #SEO25 #DigitalMarketing
Watch this video to find out how you can get 5 million visits per month with just one simple marketing tip.
Introduction: Welcome to my first ever video on YouTube! My name is Glenn and in this video, I'm going to show you a few different ways to market your website and drive tons of visitors. This is going to be all the information you need to know in one place and it's all super easy too. Let's get started.
This is a video about how to get 5 million visits per month with one simple marketing tip.
Introduction: Hi, I'm your new best friend for all things marketing. Today we're going to be talking about how to get 5 million visits per month with one simple marketing tip. Let me show you what it takes.
RESOURCES & LINKS:
____________________________________________
How To Get 5 million Visits Per Month With One Simple Marketing Tips (video): https://youtu.be/8wVfLGCM97U
The Best Ways To Convert Website Visitors Into Leads (video): https://youtu.be/0Vsh_wHnTtg
____________________________________________
Why You Need to Grow Your Business With More Visitors Today!
When you’re trying to grow your blog, one of the most important things you can do is find ways to get more people to visit your site. If they don’t end up reading your post, they won’t subscribe to your email list, and they won’t buy your book or download your freebie.
That’s why you should be especially interested in this article, because it shows you how to get 4 million visits per month with just one simple hack. You see, that’s the amount of visits you get every single day, so you can see why this is such a big deal.
In this case, that means that you must be doing something that is actually helping people or selling a product or a service. If you’re not sure where to start, then you should start by looking at your analytics.
Find a Niche That You’re Profitable In
Create High-Converting Content That People Want to Read
Use SEO Tricks to Get Your Blog to Show Up on Page 1 of Google
Use A Blogging Platform That Gives You All The Tools You Need
Wrapping Up – How To Get 4 Million Visits Per Month
How I Get 4 Million Visits Per Month With ONE SIMPLE Marketing Tip
This Free Marketing Advice Will Get You 4 Millions of Visitors PER MONTH
How To Create A Traffic Machine That Gives You 5 Million Visits Per Month
How to Get 5 Million Visits per month easily without content marketing
► If You're Looking For An Ad Agency Reach Out To Me! @ https://seo25.com/
►Find me on Instagram: https://www.instagram.com/websitetraf...
►Blog: https://seo25.com/blog
learn more secret way to increase website visitors tips.
https://youtu.be/8wVfLGCM97U
#Traffic #SEO25 #DigitalMarketing
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Source: https://youtu.be/9b7B-rnROBU
Vape Street Port Coquitlam BC is the best place to find all your vaping needs. Our staff are always happy to help you find what you need! Alongside our vaping products we started branching out and offering cannabis related products and accessories to become more of a one stop vape shop in Port Coquitlam for our consumers.
Vape Street Port Coquitlam BC
2540 Mary Hill Road #104, Port Coquitlam, BC V3C 3B2
(604) 945-0707
My Official Website:- https://vapestreetcanada.com/vape-shop-port-coquitlam/
Google Plus Listing:- https://www.google.com/maps?cid=378607769018005257
Service We Offer:-
Bongs
Pipes
Rolling Papers
Vaping Devices
Follow Us On:-
Twitter:- https://twitter.com/PortVape
Pinterest:- https://www.pinterest.ca/vapestreetportcoquitlam/
How I became to be known as very dangerous man under MK Ultra and a nuclear option I demanded in 2002 against Slovenia from George Bush
I explain how I started to wonder due to pain(degree of torture) when brought to Slovenia for torture in 1995 what side of humeguards, German and Italian neonazi lost with victory of allies and partisans in WWII. Resorted myself during beatings and frustration to almost imaginary world in total disbelief of what went on in near Smarjeta - explain how far I went in Belarus to prove my point straight into the face of serial killer Lukashenko during 2002. Point out that American administration betrayed in the worst ways possible...did nothing but obtained torture files from Slovenia in 2004 only to exhort opposite side further for their interests AND AS GEORGE BUSH STATED ME UNDER MK ULTRA IN FACE BEFORE SENTENCING TO TOTAL WASTE AS AN EXCUSE FOR NOT BEING "CAPABLE" TO ANY LONGER "HELP ME"(my request for nuclear option against Slovenia is what Texan psychopath cited me as an excuse for crimes against me after my being used for American goals 15 years straight via torture) HAHAHAHA - what to me American citizenship status obtained in 2000 was/is and will remain.
Hey
My loves
welcome
----------------‐----------------------------------------------‐----
WOW Life Science Extra Virgin Coconut Oil
USP
1. Cold pressed
2. Pure and natural
3. 100% cholesterol free
4. 100% trans-fat free
5. Unrefined, unbleached and non-deodorized
BENEFITS
1. Helps improve digestion and provide energy
2. Helps to improve brain functions
3. Helps improve bone and joint health
4. Helps in anti-aging skin care - rejuvenates your skin and minimizes fine lines
5. Helps keep the skin healthy
USES
1. Used for cooking
2. Apply as face and body moisturizer
3. Massage hair with the oil
4. Mouth freshener - Oil pulling (swirl and swish in mouth and spit out)
Wow have their own app now you can purchase directly from here
👇
http://onelink.to/dups86
*********Other related videos********
wow vitc serum|30days challenge with Wow Vitamin c serum|20%Vitamin C serum for face
https://youtu.be/bqp3_fwBLfI
wow vit.c Toner mist
https://youtu.be/MXmjqo1OLcU
Wow Coconut Clarifying Miceller water review
https://youtu.be/H23D5Xw7nv8
Wow Red Onion black seed hair oil review
https://youtu.be/gBm4RENV2Hw
wow shampoo and Conditioner review
https://youtu.be/578dq3tJ6Gc
Wow Hyaluronic acid water gel Review
https://youtu.be/nDjecQTfa8Y
Wow Uv water Sunscreen spray review
https://youtu.be/7c2uAVFQaBs
Wow Anti pollution Sunscreen review
https://youtu.be/wDJep9TPkZc
Wow Mango body butter
https://youtu.be/XbQ1ZjYRqMk
Wow Aloe vera Body lotion
https://youtu.be/WwznWDQu0-Q
Wow Red Onion Cream
https://youtu.be/a6ChRcokUpM
Wow Greek Yogurt Face wash
https://youtu.be/-E9WqmrfSkE
WOW Argan oil Hair mask
https://youtu.be/kvN35BHswPU
Wow Body Butter Himalayan Rose
https://youtu.be/U4YI_ysDAuo
Wow Ubtan Face wash with in built brush
https://youtu.be/WqaPHnosf7U
Wow Sangria Face mask
https://youtu.be/W0NVtGiiPxY
I hope this video gonna be helpful for you
-----‐-----------------------------------------------------------------
If you like my videos
Dont forget to *Like* share and SUBSCRIBE
#benifitsofCoconutoil#usesofcoconutoil#wowcoconutoil#wowextravirgincoconutoil#Extravirgincoconutoil
Thanks for watching
Keep supporting
I love you all
T c
------‐--------x----o-----x-------------------
Contact
Email- bhawna9sharma@gmail.com
Instagram- https://www.instagram.com/bhawnasharm...
☆ Copyright ☆
Do not use Picture or Video Without permission ...........................................................................................................................................................................................................
** I am a Dry + Acne prone skin type n sometime in summers and monsoon i feel bit oily but majorly i am dry acne prone and sensitive skin types that why i always Do a lot of research before trying any new products.
** In past i have wasted a lot of money by seeing fake reviews that's why i started this channel where i can share my personal experience with you all and hope that it might help you a bit in choosing the right product for you skin type.
**Remember that skincare is extremely personal to everybody's skin. What works for me, may not work for you. But I hope my videos give you some good ideas for products, How to use (Demo) and Ingredients to try.
Also, i'm obviously not a dermatologist or a doctor, so all opinions on products and anything else i'm sharing with you , is results and findings of my own experience and research. And that's why i'm here.
And you are most welcome to share your thoughts in the comment section down below
If you have any serious skin concerns, please see a dermatologist / doctor.
*****************************************************************************************************************************
*Ad Disclaimer : The opinions expressed in my videos are all my own honest feelings. I will only work with brands and products that I truly love and use. Working with brands allows me to invest in my channel and create better quality videos for you guys :)
Hey
My loves
welcomes
...........................................................................
WOW Skin Science 20% Vitamin C Face Serum
Help revive your dull complexion and add radiance.
Vitamin C, witch hazel and hyaluronic acid help to fade pigmentation, fight signs of aging brought on by free radicals, brighten and nourish skin.
A skin brightening face serum with active vitamin C, witch hazel and hyaluronic acid. This serum helps to improve skin’s luminosity and lightens the complexion. The serum delivers hydration to revive dull, tired skin. It helps to improve skin texture and appearance giving it a fresh and bright look.
It has an anti-aging effect that helps to diminish fine lines, age spots and even out the complexion. Your skin looks bright, with a dewy glow. The serum supports in boosting collagen structure and improve elasticity of the skin. So that your skin is supple and firm to the touch. Hyaluronic acid supports skin’s natural moisture barrier and keeps skin hydrated so that you skin feels soft to the touch.
Vitamin C is a powerful antioxidant that helps to neutralize skin-damaging free radicals and restore skin. It also has skin-lightening property that helps in improving your complexion. Witch hazel helps to control excess sebum production, tones the pores and gives skin a matte velvety feel. It also helps to protect it from damage caused by the UV rays.
In case you planning to purchase Find the purchase links
*********Other related videos********
wow vit.c Toner mist
https://youtu.be/MXmjqo1OLcU
Wow Coconut Clarifying Miceller water review
https://youtu.be/H23D5Xw7nv8
Wow Red Onion black seed hair oil review
https://youtu.be/gBm4RENV2Hw
wow shampoo and Conditioner review
https://youtu.be/578dq3tJ6Gc
Wow Hyaluronic acid water gel Review
https://youtu.be/nDjecQTfa8Y
Wow Uv water Sunscreen spray review
https://youtu.be/7c2uAVFQaBs
Wow Anti pollution Sunscreen review
https://youtu.be/wDJep9TPkZc
Wow Mango body butter
https://youtu.be/XbQ1ZjYRqMk
Wow Aloe vera Body lotion
https://youtu.be/WwznWDQu0-Q
Wow Red Onion Cream
https://youtu.be/a6ChRcokUpM
Wow Greek Yogurt Face wash
https://youtu.be/-E9WqmrfSkE
WOW Argan oil Hair mask
https://youtu.be/kvN35BHswPU
Wow Body Butter Himalayan Rose
https://youtu.be/U4YI_ysDAuo
Wow Ubtan Face wash with in built brush
https://youtu.be/WqaPHnosf7U
Wow Sangria Face mask
https://youtu.be/W0NVtGiiPxY
#wow #wowskinscienceindia #serum #vitaminc #vitamincfaceserum #skin #skincare #bestserum #skincare #skincaretips
#skinbrightening #skincaretips #glowingskin #skincarechallenge #skincareproducts
Thanks for watching
Keep supporting
I love you all
T c
------‐--------x----o-----x-------------------
Contact
Email- bhawnasharmaofficial@gmail.com
Instagram- https://www.instagram.com/bhawnasharm...
☆ Copyright ☆
Do not use Picture or Video without permission....................................................................
** I am a Dry + Acne prone skin type n sometime in summers and monsoon i feel bit oily but majorly i am dry acne prone and sensitive skin types that why i always Do a lot of research before trying any new products.
** In past i have wasted a lot of money by seeing fake reviews that's why i started this channel where i can share my personal experience with you all and hope that it might help you a bit in choosing the right product for you skin type.
**Remember that skincare is extremely personal to everybody's skin. What works for me, may not work for you. But I hope my videos give you some good ideas for products, How to use (Demo) and Ingredients to try.
Also, i'm obviously not a dermatologist or a doctor, so all opinions on products and anything else i'm sharing with you , is results and findings of my own experience and research. And that's why i'm here.
And you are most welcome to share your thoughts in the comment section down below
If you have any serious skin concerns, please see a dermatologists ***********************************************
*Ad Disclaimer : The opinions expressed in my videos are all my own honest feelings. I will only work with brands and products that I truly love and use. Working with brands allows me to invest in making quality video for you.
There is this totally different world of boxing under the surface regular people knew nothing about....
Know nothing about because its nothing but violation of US constitution, violation of international treaties pertaining to peace, and I wouldn't even go into other issues such as human rights...dirty filthy as it gets underworld where real Dollars spin into fortunes and total tragedies...
For someone like Don King and Tyson who started racial war against me, my role as Don King#2 wasn't such a bad deal at all - it also way way out for the two in a certain way - the two, you see, at least hope case would be....
This was a little preemie boy being circumcised in an NICU. When recording stopped, the cutter performing said "all done" and within seconds the little boy started crying again. They put him back in his isolette since he was too preemie to be held...it may overstimulate him, they said. Cutting him isn't going to as well? The grandmother of the baby asked to hold him and comfort him. The NICU nurse said "He'll give up and wear himself out here in a minute. They all do."
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Love Knows No Bounds novel Chapter 1: https://www.bravonovel.com/love-knows-no-bounds-7516/chapter-1-75297
Love Knows No Bounds: https://www.bravonovel.com/love-knows-no-bounds-7516
Love Knows No Bounds novel is a romance story about Yan Anmo and Xi Zhiheng.
Love Knows No Bounds novel Synopsis:
The moment she found out the reason why he adopted her, a dark secret started to reveal itself to her. She feared being abandoned the most, but he still abandoned her in the end. He feared losing control above anything else, yet he had gone crazy for her time and again. He said:"Promise me, never trust anyone, including me."
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A Kiss for Mr Gu Everyday novel Synopsis:
To get out of marrying the scumbag who bankrupted her family and cheated her into this, Lin Xiaoxue made a run for it on her wedding day. To save herself, she forcibly kissed Gu Luochen in a sauna and ended up rescuing the man on the brink of dying from a bullet wound. Sadly she was betrayed by her best friend and Lin Xiaoxue found herself back next to that scumbag at their wedding once more. Gu Luochen sent people to crash the wedding and take her away, saving the damsel in distress. After that, this scheming and vengeful man started on his plans to hang onto her shamelessly and made sure she became his wife. "Hoho, don't tell me you're going to hold me responsible just to protect that first kiss of yours?" "That's what you said." A sly glint could be seen in Gu Luochen's eyes. "From now on, I'm your man." From then on, he pampered her like no other.
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