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Hey babes! 🌸 Today I’m taking you along with me for a little peek into my life off-cam and on! 🥰 From my cozy morning routine to setting up for a fun cam show later, you’ll see all the sweet, silly, and real moments that make my days so special. I love being able to share not just my shows but also my life with you — it means so much to have you guys along for the ride. 💕 Grab a snack, get comfy, and spend the day with your favorite brunette cutie! 🫶 #DayInMyLife #CamgirlLife #BrunetteCutie #SpendTheDayWithMe #MyDailyLife #CozyVibes #BehindTheScenes #SweetMoments #GoodVibesOnly #LifeOnCam

Hey babe 💕 In today’s vlog, I’m giving you a behind-the-scenes look at how I get ready for a cam show! From picking out my outfit and doing my makeup to setting up my lights and getting in the right mindset—it’s all part of the fun. I love turning simple rituals into something sexy and empowering, and I wanted to share that little journey with you. It’s not just about looking good—it’s about feeling confident and ready to connect. So come hang out with me while I glam up and get in the mood to play 💋

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Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank Inspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation. If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire. In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions. Key Topics: Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles This episode is for you if: You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting https://youtu.be/FmCtgwLdCjs https://youtu.be/c8MkkL_q0JM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank Inspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation. If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire. In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions. Key Topics: Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles This episode is for you if: You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting https://youtu.be/FmCtgwLdCjs https://youtu.be/c8MkkL_q0JM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank Inspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation. If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire. In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions. Key Topics: Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles This episode is for you if: You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting https://youtu.be/FmCtgwLdCjs https://youtu.be/c8MkkL_q0JM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank Inspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation. If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire. In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions. Key Topics: Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles This episode is for you if: You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting https://youtu.be/FmCtgwLdCjs https://youtu.be/c8MkkL_q0JM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank Inspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation. If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire. In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions. Key Topics: Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles This episode is for you if: You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting https://youtu.be/FmCtgwLdCjs https://youtu.be/c8MkkL_q0JM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank Inspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation. If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire. In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions. Key Topics: Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles This episode is for you if: You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting https://youtu.be/FmCtgwLdCjs https://youtu.be/c8MkkL_q0JM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank Inspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation. If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire. In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions. Key Topics: Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles This episode is for you if: You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting https://youtu.be/FmCtgwLdCjs https://youtu.be/c8MkkL_q0JM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank Inspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation. If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire. In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions. Key Topics: Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles This episode is for you if: You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting https://youtu.be/FmCtgwLdCjs https://youtu.be/c8MkkL_q0JM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

In this video, Jade Malay shares how writing can be a powerful tool for personal growth. From enhancing self-reflection and emotional resilience to boosting creativity and communication skills, Jade explores the many ways writing contributes to personal development. Whether you're journaling, setting goals, or simply expressing your thoughts, discover how writing can help you become more self-aware, confident, and resilient. Watch now to learn how incorporating writing into your daily routine can lead to transformative growth in both your personal and professional life! Don’t forget to like, comment, and subscribe for more insightful tips on personal development. #JadeMalay #PersonalGrowth #WritingForGrowth #SelfReflection #Journaling #EmotionalResilience #GoalSetting #CreativeWriting #CommunicationSkills #SelfAwareness #PersonalDevelopment #ConfidenceBoost #MentalHealth #GrowthMindset

Big Performance Podcast hosted by Alex Elish. Gamifying the Workplace with CEO Richard Blank. Big conversations with bold thinkers—where curiosity meets connection. On the Big Performance Podcast, Alex hosts unscripted, thought-provoking conversations with fascinating guests, exploring ideas that challenge, inspire, and entertain. For Curious Wanderers, Critical Thinkers, and Seekers of Meaning drawn to spirituality, philosophy, and knowledge. Featuring Authentic Storytellers, Big Thinkers, and Bold Explorers unafraid to tackle life’s biggest questions. Subscribe and join a community that values exploration, growth, and meaningful dialogue. Today, we speak with Richard Blank, a remarkable entrepreneur who transformed his dream into a thriving reality. Richard's journey from renting desks to running a 300-seat call center in Costa Rica is nothing short of inspirational. Guest Introduction: Richard Blank is the CEO of Costa Rica's Call Center, a powerhouse in the telemarketing industry. His unique approach, combining old-school values with innovative strategies, has not only helped him grow his business but also fostered a strong, resilient company culture. Richard's story is a testament to the power of relationships and perseverance. Key Takeaways: 1. Journey of an Entrepreneur: Richard's transition from a communications background to a call center mogul. 2. Building a Company Culture: How Richard's focus on relationships and trust helped him navigate challenges, including the pandemic. 3. Surviving crisis: Strategies Richard employed to maintain business continuity and employee morale during the pandemic. 4. Gamification in the Workplace: The importance of creating a fun, engaging environment for employees. 5. Communication Strategies: Tips and techniques for effective telemarketing and client interaction. 6. The Role of Empathy in Business: Why human interaction will always have an edge over AI in customer service. 7. Richard's Passion for Pinball: How vintage arcade games play a role in his business and personal life. Creative Marketing Like Music Hits I tell you what, that's why certain restaurants have large menus and 32 flavors of ice cream. It's my one taste of the color red might turn off somebody, but they prefer mint or yellow. And so fortunately for me, I've opened it enough where let's just say I do a podcast with somebody and I'm going to market that individual. My marketing team will take, I don't know, maybe 10 to 15 images. Combine the two. And just, you know, it's almost like an album from back in the day. I'll do four or five really guaranteed commercial hits that, as you say, are colorful. People are going to like, yeah, of course, throw a puppy in there or something. Then I go, guys, come on. Show me really something crazy. Let me just see if you can... produce something wicked or completely unexpected. Following a Passionate Journey You started from a communications background. You are bilingual and you decided to move to Costa Rica and start from the ground up. How did you decide to go for this journey? How did you start looking for that gold with the pen? How do you not when the road is there and open in front of you? When I was a young lad, I decided that Spanish was my favorite thing in the world. Fortunately, my parents would take me on vacations, sometimes to Mexico. I would come back with some vocabulary, and I had an interest, a base of it. Whenever I'd meet someone from the Latin community, they would give such reinforcement. It just wasn't a parlor trick or something cute. They realized that I really was into it. Then I understood something, my friend. When someone does above and beyond, there's dedicated practice. So besides what I had to do in school to get my grades, I loved watching movies and reading books. And my favorite was just having coffee and hanging out and speaking Spanish. And so anybody that has that sort of commitment and passion, you can't put that spark, you know? Improving communication through strategic vocabulary Any professional would know how much money is invested in somebody. To get them to that stage in business, unless they're throwing F-bombs and just giving the company away. I don't know if I, I don't think I would buy that blush. You're not firing somebody because a random customer's calling up because they got 13 extra dollars charged on the bill for a month. But that's not here nor there. I have some techniques for you, my friend, when you're thinking of this stuff. I like to adjust my vocabulary to make it more strategic and diplomatic. So I wouldn't say, excuse me on the phone. I would replace that for my clarification. Is it A, B, C, or 1, 2, 3? For my clarification. And then there's also tie-downs you could say. Sounds good, right? Makes sense, right? Because if you just keep talking, I don't know if it does sound good or makes sense. You need underwater scuba diving checkpoints. And then finally, my biggest question, My biggest gripe, it's like a gnat or a fly that bothers you. Whenever somebody uses the word help, I understand the intention behind it, but it can provoke a sort of emotion. And so I suggest using assist, guide, and lend a hand. I just know that it's like a longbow. You'll get better distance out of that compared to using help. We're accustomed to it, but it's a very uncomfortable metal chair in a waiting room with bad magazines. It just doesn't work. And so I like to, as I mentioned before, use these soft skills with people. I like to guide. I like to assist and especially, and I give it double points because you're utilizing image streaming by saying lend a hand. https://youtu.be/NjYHz2TbKv4 https://youtu.be/ZQq683zhx_U https://youtu.be/JyNWO9jrLcA https://youtu.be/LB6A-IeXN28 Chapters: 0:00 - Guest Introduction: Richard Blank 1:47 - Richard's Entrepreneurial Journey 3:10 - From Renting Desks to a 300-Seat Call Center 9:00 - Surviving and Thriving During COVID-19 12:36 - Working in Telemarketing 16:25 - Gamification and Employee Engagement 25:27 - Communication Techniques and Empathy 36:17 - Addressing Customer Complaints 45:42 - The Influence of Vintage Arcade Games 50:55 - Richard's Unique Marketing Style 58:19 - Richard's Collaboration with INXS Bassist 1:00:00 - Closing Remarks Podcast Alex Elish With a decade of experience in startups, I’ve mastered digital chaos. I live for the challenge in your mess of a digital strategy! My expertise - people called me SEO, PPC, CRMs, PMS, and automation guy. Marketing funnel or building a website, I’m your go-to guy for creating impactful solutions. If we vibe the right way - I'm your trusty friend and partner. We don't vibe - no money will get you my team efforts, blood and tears. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Alex Elish, Big Performance Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center #AlexElish #BigPerformancePodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO Utilizing the military alphabet for enhanced communication And another thing, Alex, use the military alphabet so emails don't bounce back. A lot of people have served. And it gives you consistency. So you're not just thinking on the fly. And these are the sort of things where you might close one additional deal a month because an email didn't bounce back just because of that. And so I think that the military likes it. People will relate to it. And in my professional opinion, it's been able to end calls in a great way where you almost get an encore song or two where it should have been ending. But now you're talking the military and Memorial Day weekend and Veterans Day. And you show your pride and respect. Introduction to a Successful Entrepreneur All righty thank you for for joining me it's a pleasure to talk to you i feel like i know you for the viewers that just joined i want to introduce to you richard blank behind this magical smile there is one phenomenally strong entrepreneur. You have grown your business from renting desks to a 300-seat call center in Costa Rica. That's right. Your business is taking care of hundreds of employees and you build a strong company culture that lets you carry on through COVID and you're going strong in the face of AI apocalypse with your... on the ground business with the people that you hold dear, the people who work for you. The Art of Leadership and Communication It's not so stiff. There is a balance. And if you're going to come here and spend more time with me than you do with your own family, why don't we have a little bit of dessert as well and make it fun? And it's not enjoyable to be a boss where people are afraid of you and you scream and yell and make people stress. There is that responsibility. They have a job to do. Yeah. But we can almost do it by doing the apex, by being the leader and the one that can fly the highest and the furthest and the fastest. Thankfully, this is my wheelhouse. So at any time I can jump on this call and I can not only resolve the issue, would share a lesson to the agent that was looking for that guidance. So in essence, I just don't write checks. This is something that, as you say, you quit after a little bit but got the skills. I sold my soul. I decided to be in this industry for 24 years because I saw the art of the speech. I didn't want it to be ruined and muddied by the bad reputations that stocks and sweet steaks and other call centers do that take advantage of people there. You know, Alex, there's a ton of people out there that earn a wonderful living by retaining a client for a company, setting appointments, making business, getting a referral, possibly if a client is upset and giving you an exit interview or feedback that you're responsible, take the suggestions and implement. And so as long as you're engaged and proactive, that individual's priceless for a corporation. Mastering the art of communication with strategic name-dropping You're not lying. You're not angling or forcing a sale. All I'm doing is repeating a name drop. I'm introducing myself. I'm expecting you to ask me two or three clarification questions where I just use a buffer boomerang. I'll name drop you to adjust the tone, let you know it's a great question. Repeat the question, Alex, so you don't have to repeat it, right? And then I'll send it back to you in a positive way to just keep readjusting that negative, positive tone and shutting doors and checkpoints so we don't have to repeat rabbit holes and get you upset.

Big Performance Podcast hosted by Alex Elish. Gamifying the Workplace with CEO Richard Blank. Big conversations with bold thinkers—where curiosity meets connection. On the Big Performance Podcast, Alex hosts unscripted, thought-provoking conversations with fascinating guests, exploring ideas that challenge, inspire, and entertain. For Curious Wanderers, Critical Thinkers, and Seekers of Meaning drawn to spirituality, philosophy, and knowledge. Featuring Authentic Storytellers, Big Thinkers, and Bold Explorers unafraid to tackle life’s biggest questions. Subscribe and join a community that values exploration, growth, and meaningful dialogue. Today, we speak with Richard Blank, a remarkable entrepreneur who transformed his dream into a thriving reality. Richard's journey from renting desks to running a 300-seat call center in Costa Rica is nothing short of inspirational. Guest Introduction: Richard Blank is the CEO of Costa Rica's Call Center, a powerhouse in the telemarketing industry. His unique approach, combining old-school values with innovative strategies, has not only helped him grow his business but also fostered a strong, resilient company culture. Richard's story is a testament to the power of relationships and perseverance. Key Takeaways: 1. Journey of an Entrepreneur: Richard's transition from a communications background to a call center mogul. 2. Building a Company Culture: How Richard's focus on relationships and trust helped him navigate challenges, including the pandemic. 3. Surviving crisis: Strategies Richard employed to maintain business continuity and employee morale during the pandemic. 4. Gamification in the Workplace: The importance of creating a fun, engaging environment for employees. 5. Communication Strategies: Tips and techniques for effective telemarketing and client interaction. 6. The Role of Empathy in Business: Why human interaction will always have an edge over AI in customer service. 7. Richard's Passion for Pinball: How vintage arcade games play a role in his business and personal life. Creative Marketing Like Music Hits I tell you what, that's why certain restaurants have large menus and 32 flavors of ice cream. It's my one taste of the color red might turn off somebody, but they prefer mint or yellow. And so fortunately for me, I've opened it enough where let's just say I do a podcast with somebody and I'm going to market that individual. My marketing team will take, I don't know, maybe 10 to 15 images. Combine the two. And just, you know, it's almost like an album from back in the day. I'll do four or five really guaranteed commercial hits that, as you say, are colorful. People are going to like, yeah, of course, throw a puppy in there or something. Then I go, guys, come on. Show me really something crazy. Let me just see if you can... produce something wicked or completely unexpected. Following a Passionate Journey You started from a communications background. You are bilingual and you decided to move to Costa Rica and start from the ground up. How did you decide to go for this journey? How did you start looking for that gold with the pen? How do you not when the road is there and open in front of you? When I was a young lad, I decided that Spanish was my favorite thing in the world. Fortunately, my parents would take me on vacations, sometimes to Mexico. I would come back with some vocabulary, and I had an interest, a base of it. Whenever I'd meet someone from the Latin community, they would give such reinforcement. It just wasn't a parlor trick or something cute. They realized that I really was into it. Then I understood something, my friend. When someone does above and beyond, there's dedicated practice. So besides what I had to do in school to get my grades, I loved watching movies and reading books. And my favorite was just having coffee and hanging out and speaking Spanish. And so anybody that has that sort of commitment and passion, you can't put that spark, you know? Improving communication through strategic vocabulary Any professional would know how much money is invested in somebody. To get them to that stage in business, unless they're throwing F-bombs and just giving the company away. I don't know if I, I don't think I would buy that blush. You're not firing somebody because a random customer's calling up because they got 13 extra dollars charged on the bill for a month. But that's not here nor there. I have some techniques for you, my friend, when you're thinking of this stuff. I like to adjust my vocabulary to make it more strategic and diplomatic. So I wouldn't say, excuse me on the phone. I would replace that for my clarification. Is it A, B, C, or 1, 2, 3? For my clarification. And then there's also tie-downs you could say. Sounds good, right? Makes sense, right? Because if you just keep talking, I don't know if it does sound good or makes sense. You need underwater scuba diving checkpoints. And then finally, my biggest question, My biggest gripe, it's like a gnat or a fly that bothers you. Whenever somebody uses the word help, I understand the intention behind it, but it can provoke a sort of emotion. And so I suggest using assist, guide, and lend a hand. I just know that it's like a longbow. You'll get better distance out of that compared to using help. We're accustomed to it, but it's a very uncomfortable metal chair in a waiting room with bad magazines. It just doesn't work. And so I like to, as I mentioned before, use these soft skills with people. I like to guide. I like to assist and especially, and I give it double points because you're utilizing image streaming by saying lend a hand. https://youtu.be/NjYHz2TbKv4 https://youtu.be/ZQq683zhx_U https://youtu.be/JyNWO9jrLcA https://youtu.be/LB6A-IeXN28 Chapters: 0:00 - Guest Introduction: Richard Blank 1:47 - Richard's Entrepreneurial Journey 3:10 - From Renting Desks to a 300-Seat Call Center 9:00 - Surviving and Thriving During COVID-19 12:36 - Working in Telemarketing 16:25 - Gamification and Employee Engagement 25:27 - Communication Techniques and Empathy 36:17 - Addressing Customer Complaints 45:42 - The Influence of Vintage Arcade Games 50:55 - Richard's Unique Marketing Style 58:19 - Richard's Collaboration with INXS Bassist 1:00:00 - Closing Remarks Podcast Alex Elish With a decade of experience in startups, I’ve mastered digital chaos. I live for the challenge in your mess of a digital strategy! My expertise - people called me SEO, PPC, CRMs, PMS, and automation guy. Marketing funnel or building a website, I’m your go-to guy for creating impactful solutions. If we vibe the right way - I'm your trusty friend and partner. We don't vibe - no money will get you my team efforts, blood and tears. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Alex Elish, Big Performance Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center #AlexElish #BigPerformancePodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO Utilizing the military alphabet for enhanced communication And another thing, Alex, use the military alphabet so emails don't bounce back. A lot of people have served. And it gives you consistency. So you're not just thinking on the fly. And these are the sort of things where you might close one additional deal a month because an email didn't bounce back just because of that. And so I think that the military likes it. People will relate to it. And in my professional opinion, it's been able to end calls in a great way where you almost get an encore song or two where it should have been ending. But now you're talking the military and Memorial Day weekend and Veterans Day. And you show your pride and respect. Introduction to a Successful Entrepreneur All righty thank you for for joining me it's a pleasure to talk to you i feel like i know you for the viewers that just joined i want to introduce to you richard blank behind this magical smile there is one phenomenally strong entrepreneur. You have grown your business from renting desks to a 300-seat call center in Costa Rica. That's right. Your business is taking care of hundreds of employees and you build a strong company culture that lets you carry on through COVID and you're going strong in the face of AI apocalypse with your... on the ground business with the people that you hold dear, the people who work for you. The Art of Leadership and Communication It's not so stiff. There is a balance. And if you're going to come here and spend more time with me than you do with your own family, why don't we have a little bit of dessert as well and make it fun? And it's not enjoyable to be a boss where people are afraid of you and you scream and yell and make people stress. There is that responsibility. They have a job to do. Yeah. But we can almost do it by doing the apex, by being the leader and the one that can fly the highest and the furthest and the fastest. Thankfully, this is my wheelhouse. So at any time I can jump on this call and I can not only resolve the issue, would share a lesson to the agent that was looking for that guidance. So in essence, I just don't write checks. This is something that, as you say, you quit after a little bit but got the skills. I sold my soul. I decided to be in this industry for 24 years because I saw the art of the speech. I didn't want it to be ruined and muddied by the bad reputations that stocks and sweet steaks and other call centers do that take advantage of people there. You know, Alex, there's a ton of people out there that earn a wonderful living by retaining a client for a company, setting appointments, making business, getting a referral, possibly if a client is upset and giving you an exit interview or feedback that you're responsible, take the suggestions and implement. And so as long as you're engaged and proactive, that individual's priceless for a corporation. Mastering the art of communication with strategic name-dropping You're not lying. You're not angling or forcing a sale. All I'm doing is repeating a name drop. I'm introducing myself. I'm expecting you to ask me two or three clarification questions where I just use a buffer boomerang. I'll name drop you to adjust the tone, let you know it's a great question. Repeat the question, Alex, so you don't have to repeat it, right? And then I'll send it back to you in a positive way to just keep readjusting that negative, positive tone and shutting doors and checkpoints so we don't have to repeat rabbit holes and get you upset.

Big Performance Podcast hosted by Alex Elish. Gamifying the Workplace with CEO Richard Blank. Big conversations with bold thinkers—where curiosity meets connection. On the Big Performance Podcast, Alex hosts unscripted, thought-provoking conversations with fascinating guests, exploring ideas that challenge, inspire, and entertain. For Curious Wanderers, Critical Thinkers, and Seekers of Meaning drawn to spirituality, philosophy, and knowledge. Featuring Authentic Storytellers, Big Thinkers, and Bold Explorers unafraid to tackle life’s biggest questions. Subscribe and join a community that values exploration, growth, and meaningful dialogue. Today, we speak with Richard Blank, a remarkable entrepreneur who transformed his dream into a thriving reality. Richard's journey from renting desks to running a 300-seat call center in Costa Rica is nothing short of inspirational. Guest Introduction: Richard Blank is the CEO of Costa Rica's Call Center, a powerhouse in the telemarketing industry. His unique approach, combining old-school values with innovative strategies, has not only helped him grow his business but also fostered a strong, resilient company culture. Richard's story is a testament to the power of relationships and perseverance. Key Takeaways: 1. Journey of an Entrepreneur: Richard's transition from a communications background to a call center mogul. 2. Building a Company Culture: How Richard's focus on relationships and trust helped him navigate challenges, including the pandemic. 3. Surviving crisis: Strategies Richard employed to maintain business continuity and employee morale during the pandemic. 4. Gamification in the Workplace: The importance of creating a fun, engaging environment for employees. 5. Communication Strategies: Tips and techniques for effective telemarketing and client interaction. 6. The Role of Empathy in Business: Why human interaction will always have an edge over AI in customer service. 7. Richard's Passion for Pinball: How vintage arcade games play a role in his business and personal life. Creative Marketing Like Music Hits I tell you what, that's why certain restaurants have large menus and 32 flavors of ice cream. It's my one taste of the color red might turn off somebody, but they prefer mint or yellow. And so fortunately for me, I've opened it enough where let's just say I do a podcast with somebody and I'm going to market that individual. My marketing team will take, I don't know, maybe 10 to 15 images. Combine the two. And just, you know, it's almost like an album from back in the day. I'll do four or five really guaranteed commercial hits that, as you say, are colorful. People are going to like, yeah, of course, throw a puppy in there or something. Then I go, guys, come on. Show me really something crazy. Let me just see if you can... produce something wicked or completely unexpected. Following a Passionate Journey You started from a communications background. You are bilingual and you decided to move to Costa Rica and start from the ground up. How did you decide to go for this journey? How did you start looking for that gold with the pen? How do you not when the road is there and open in front of you? When I was a young lad, I decided that Spanish was my favorite thing in the world. Fortunately, my parents would take me on vacations, sometimes to Mexico. I would come back with some vocabulary, and I had an interest, a base of it. Whenever I'd meet someone from the Latin community, they would give such reinforcement. It just wasn't a parlor trick or something cute. They realized that I really was into it. Then I understood something, my friend. When someone does above and beyond, there's dedicated practice. So besides what I had to do in school to get my grades, I loved watching movies and reading books. And my favorite was just having coffee and hanging out and speaking Spanish. And so anybody that has that sort of commitment and passion, you can't put that spark, you know? Improving communication through strategic vocabulary Any professional would know how much money is invested in somebody. To get them to that stage in business, unless they're throwing F-bombs and just giving the company away. I don't know if I, I don't think I would buy that blush. You're not firing somebody because a random customer's calling up because they got 13 extra dollars charged on the bill for a month. But that's not here nor there. I have some techniques for you, my friend, when you're thinking of this stuff. I like to adjust my vocabulary to make it more strategic and diplomatic. So I wouldn't say, excuse me on the phone. I would replace that for my clarification. Is it A, B, C, or 1, 2, 3? For my clarification. And then there's also tie-downs you could say. Sounds good, right? Makes sense, right? Because if you just keep talking, I don't know if it does sound good or makes sense. You need underwater scuba diving checkpoints. And then finally, my biggest question, My biggest gripe, it's like a gnat or a fly that bothers you. Whenever somebody uses the word help, I understand the intention behind it, but it can provoke a sort of emotion. And so I suggest using assist, guide, and lend a hand. I just know that it's like a longbow. You'll get better distance out of that compared to using help. We're accustomed to it, but it's a very uncomfortable metal chair in a waiting room with bad magazines. It just doesn't work. And so I like to, as I mentioned before, use these soft skills with people. I like to guide. I like to assist and especially, and I give it double points because you're utilizing image streaming by saying lend a hand. https://youtu.be/NjYHz2TbKv4 https://youtu.be/ZQq683zhx_U https://youtu.be/JyNWO9jrLcA https://youtu.be/LB6A-IeXN28 Chapters: 0:00 - Guest Introduction: Richard Blank 1:47 - Richard's Entrepreneurial Journey 3:10 - From Renting Desks to a 300-Seat Call Center 9:00 - Surviving and Thriving During COVID-19 12:36 - Working in Telemarketing 16:25 - Gamification and Employee Engagement 25:27 - Communication Techniques and Empathy 36:17 - Addressing Customer Complaints 45:42 - The Influence of Vintage Arcade Games 50:55 - Richard's Unique Marketing Style 58:19 - Richard's Collaboration with INXS Bassist 1:00:00 - Closing Remarks Podcast Alex Elish With a decade of experience in startups, I’ve mastered digital chaos. I live for the challenge in your mess of a digital strategy! My expertise - people called me SEO, PPC, CRMs, PMS, and automation guy. Marketing funnel or building a website, I’m your go-to guy for creating impactful solutions. If we vibe the right way - I'm your trusty friend and partner. We don't vibe - no money will get you my team efforts, blood and tears. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Alex Elish, Big Performance Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center #AlexElish #BigPerformancePodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO Utilizing the military alphabet for enhanced communication And another thing, Alex, use the military alphabet so emails don't bounce back. A lot of people have served. And it gives you consistency. So you're not just thinking on the fly. And these are the sort of things where you might close one additional deal a month because an email didn't bounce back just because of that. And so I think that the military likes it. People will relate to it. And in my professional opinion, it's been able to end calls in a great way where you almost get an encore song or two where it should have been ending. But now you're talking the military and Memorial Day weekend and Veterans Day. And you show your pride and respect. Introduction to a Successful Entrepreneur All righty thank you for for joining me it's a pleasure to talk to you i feel like i know you for the viewers that just joined i want to introduce to you richard blank behind this magical smile there is one phenomenally strong entrepreneur. You have grown your business from renting desks to a 300-seat call center in Costa Rica. That's right. Your business is taking care of hundreds of employees and you build a strong company culture that lets you carry on through COVID and you're going strong in the face of AI apocalypse with your... on the ground business with the people that you hold dear, the people who work for you. The Art of Leadership and Communication It's not so stiff. There is a balance. And if you're going to come here and spend more time with me than you do with your own family, why don't we have a little bit of dessert as well and make it fun? And it's not enjoyable to be a boss where people are afraid of you and you scream and yell and make people stress. There is that responsibility. They have a job to do. Yeah. But we can almost do it by doing the apex, by being the leader and the one that can fly the highest and the furthest and the fastest. Thankfully, this is my wheelhouse. So at any time I can jump on this call and I can not only resolve the issue, would share a lesson to the agent that was looking for that guidance. So in essence, I just don't write checks. This is something that, as you say, you quit after a little bit but got the skills. I sold my soul. I decided to be in this industry for 24 years because I saw the art of the speech. I didn't want it to be ruined and muddied by the bad reputations that stocks and sweet steaks and other call centers do that take advantage of people there. You know, Alex, there's a ton of people out there that earn a wonderful living by retaining a client for a company, setting appointments, making business, getting a referral, possibly if a client is upset and giving you an exit interview or feedback that you're responsible, take the suggestions and implement. And so as long as you're engaged and proactive, that individual's priceless for a corporation. Mastering the art of communication with strategic name-dropping You're not lying. You're not angling or forcing a sale. All I'm doing is repeating a name drop. I'm introducing myself. I'm expecting you to ask me two or three clarification questions where I just use a buffer boomerang. I'll name drop you to adjust the tone, let you know it's a great question. Repeat the question, Alex, so you don't have to repeat it, right? And then I'll send it back to you in a positive way to just keep readjusting that negative, positive tone and shutting doors and checkpoints so we don't have to repeat rabbit holes and get you upset.

Big Performance Podcast hosted by Alex Elish. Gamifying the Workplace with CEO Richard Blank. Big conversations with bold thinkers—where curiosity meets connection. On the Big Performance Podcast, Alex hosts unscripted, thought-provoking conversations with fascinating guests, exploring ideas that challenge, inspire, and entertain. For Curious Wanderers, Critical Thinkers, and Seekers of Meaning drawn to spirituality, philosophy, and knowledge. Featuring Authentic Storytellers, Big Thinkers, and Bold Explorers unafraid to tackle life’s biggest questions. Subscribe and join a community that values exploration, growth, and meaningful dialogue. Today, we speak with Richard Blank, a remarkable entrepreneur who transformed his dream into a thriving reality. Richard's journey from renting desks to running a 300-seat call center in Costa Rica is nothing short of inspirational. Guest Introduction: Richard Blank is the CEO of Costa Rica's Call Center, a powerhouse in the telemarketing industry. His unique approach, combining old-school values with innovative strategies, has not only helped him grow his business but also fostered a strong, resilient company culture. Richard's story is a testament to the power of relationships and perseverance. Key Takeaways: 1. Journey of an Entrepreneur: Richard's transition from a communications background to a call center mogul. 2. Building a Company Culture: How Richard's focus on relationships and trust helped him navigate challenges, including the pandemic. 3. Surviving crisis: Strategies Richard employed to maintain business continuity and employee morale during the pandemic. 4. Gamification in the Workplace: The importance of creating a fun, engaging environment for employees. 5. Communication Strategies: Tips and techniques for effective telemarketing and client interaction. 6. The Role of Empathy in Business: Why human interaction will always have an edge over AI in customer service. 7. Richard's Passion for Pinball: How vintage arcade games play a role in his business and personal life. Creative Marketing Like Music Hits I tell you what, that's why certain restaurants have large menus and 32 flavors of ice cream. It's my one taste of the color red might turn off somebody, but they prefer mint or yellow. And so fortunately for me, I've opened it enough where let's just say I do a podcast with somebody and I'm going to market that individual. My marketing team will take, I don't know, maybe 10 to 15 images. Combine the two. And just, you know, it's almost like an album from back in the day. I'll do four or five really guaranteed commercial hits that, as you say, are colorful. People are going to like, yeah, of course, throw a puppy in there or something. Then I go, guys, come on. Show me really something crazy. Let me just see if you can... produce something wicked or completely unexpected. Following a Passionate Journey You started from a communications background. You are bilingual and you decided to move to Costa Rica and start from the ground up. How did you decide to go for this journey? How did you start looking for that gold with the pen? How do you not when the road is there and open in front of you? When I was a young lad, I decided that Spanish was my favorite thing in the world. Fortunately, my parents would take me on vacations, sometimes to Mexico. I would come back with some vocabulary, and I had an interest, a base of it. Whenever I'd meet someone from the Latin community, they would give such reinforcement. It just wasn't a parlor trick or something cute. They realized that I really was into it. Then I understood something, my friend. When someone does above and beyond, there's dedicated practice. So besides what I had to do in school to get my grades, I loved watching movies and reading books. And my favorite was just having coffee and hanging out and speaking Spanish. And so anybody that has that sort of commitment and passion, you can't put that spark, you know? Improving communication through strategic vocabulary Any professional would know how much money is invested in somebody. To get them to that stage in business, unless they're throwing F-bombs and just giving the company away. I don't know if I, I don't think I would buy that blush. You're not firing somebody because a random customer's calling up because they got 13 extra dollars charged on the bill for a month. But that's not here nor there. I have some techniques for you, my friend, when you're thinking of this stuff. I like to adjust my vocabulary to make it more strategic and diplomatic. So I wouldn't say, excuse me on the phone. I would replace that for my clarification. Is it A, B, C, or 1, 2, 3? For my clarification. And then there's also tie-downs you could say. Sounds good, right? Makes sense, right? Because if you just keep talking, I don't know if it does sound good or makes sense. You need underwater scuba diving checkpoints. And then finally, my biggest question, My biggest gripe, it's like a gnat or a fly that bothers you. Whenever somebody uses the word help, I understand the intention behind it, but it can provoke a sort of emotion. And so I suggest using assist, guide, and lend a hand. I just know that it's like a longbow. You'll get better distance out of that compared to using help. We're accustomed to it, but it's a very uncomfortable metal chair in a waiting room with bad magazines. It just doesn't work. And so I like to, as I mentioned before, use these soft skills with people. I like to guide. I like to assist and especially, and I give it double points because you're utilizing image streaming by saying lend a hand. https://youtu.be/NjYHz2TbKv4 https://youtu.be/ZQq683zhx_U https://youtu.be/JyNWO9jrLcA https://youtu.be/LB6A-IeXN28 Chapters: 0:00 - Guest Introduction: Richard Blank 1:47 - Richard's Entrepreneurial Journey 3:10 - From Renting Desks to a 300-Seat Call Center 9:00 - Surviving and Thriving During COVID-19 12:36 - Working in Telemarketing 16:25 - Gamification and Employee Engagement 25:27 - Communication Techniques and Empathy 36:17 - Addressing Customer Complaints 45:42 - The Influence of Vintage Arcade Games 50:55 - Richard's Unique Marketing Style 58:19 - Richard's Collaboration with INXS Bassist 1:00:00 - Closing Remarks Podcast Alex Elish With a decade of experience in startups, I’ve mastered digital chaos. I live for the challenge in your mess of a digital strategy! My expertise - people called me SEO, PPC, CRMs, PMS, and automation guy. Marketing funnel or building a website, I’m your go-to guy for creating impactful solutions. If we vibe the right way - I'm your trusty friend and partner. We don't vibe - no money will get you my team efforts, blood and tears. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Alex Elish, Big Performance Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center #AlexElish #BigPerformancePodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO Utilizing the military alphabet for enhanced communication And another thing, Alex, use the military alphabet so emails don't bounce back. A lot of people have served. And it gives you consistency. So you're not just thinking on the fly. And these are the sort of things where you might close one additional deal a month because an email didn't bounce back just because of that. And so I think that the military likes it. People will relate to it. And in my professional opinion, it's been able to end calls in a great way where you almost get an encore song or two where it should have been ending. But now you're talking the military and Memorial Day weekend and Veterans Day. And you show your pride and respect. Introduction to a Successful Entrepreneur All righty thank you for for joining me it's a pleasure to talk to you i feel like i know you for the viewers that just joined i want to introduce to you richard blank behind this magical smile there is one phenomenally strong entrepreneur. You have grown your business from renting desks to a 300-seat call center in Costa Rica. That's right. Your business is taking care of hundreds of employees and you build a strong company culture that lets you carry on through COVID and you're going strong in the face of AI apocalypse with your... on the ground business with the people that you hold dear, the people who work for you. The Art of Leadership and Communication It's not so stiff. There is a balance. And if you're going to come here and spend more time with me than you do with your own family, why don't we have a little bit of dessert as well and make it fun? And it's not enjoyable to be a boss where people are afraid of you and you scream and yell and make people stress. There is that responsibility. They have a job to do. Yeah. But we can almost do it by doing the apex, by being the leader and the one that can fly the highest and the furthest and the fastest. Thankfully, this is my wheelhouse. So at any time I can jump on this call and I can not only resolve the issue, would share a lesson to the agent that was looking for that guidance. So in essence, I just don't write checks. This is something that, as you say, you quit after a little bit but got the skills. I sold my soul. I decided to be in this industry for 24 years because I saw the art of the speech. I didn't want it to be ruined and muddied by the bad reputations that stocks and sweet steaks and other call centers do that take advantage of people there. You know, Alex, there's a ton of people out there that earn a wonderful living by retaining a client for a company, setting appointments, making business, getting a referral, possibly if a client is upset and giving you an exit interview or feedback that you're responsible, take the suggestions and implement. And so as long as you're engaged and proactive, that individual's priceless for a corporation. Mastering the art of communication with strategic name-dropping You're not lying. You're not angling or forcing a sale. All I'm doing is repeating a name drop. I'm introducing myself. I'm expecting you to ask me two or three clarification questions where I just use a buffer boomerang. I'll name drop you to adjust the tone, let you know it's a great question. Repeat the question, Alex, so you don't have to repeat it, right? And then I'll send it back to you in a positive way to just keep readjusting that negative, positive tone and shutting doors and checkpoints so we don't have to repeat rabbit holes and get you upset.

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The Amsterdam Talk podcast with your host ROD. Betting on yourself with Richard Blank The Amsterdam Talk podcast is about keeping individuals aware of what is happening in the community, the world, the culture, etc. Amsterdam Talk is not your average podcast; we like to have those tough conversations. Our guests provide excellent insight and give authentic stories from a personal point of view to give the listener details about what they have learned from their experiences. Our motto is that we never know what someone is going through, and the podcast allows listeners to hear that they are not alone in this world. Season 4 | Episode 21 In this episode of Amsterdam Talk, we talk with Richard Blank CEO of Telemarketing Company in Costa Rica. Betting on yourself is a powerful concept. It means having confidence in your own abilities and potential. It’s about setting goals, taking risks, and investing in your own growth and development, even when the path isn’t guaranteed. Here are a few key aspects to consider: Self-Belief: Trust that you have the skills and drive to achieve your goals. This belief can be a strong motivator and help you push through challenges. Setting Goals: Define what you want to achieve and create a plan to reach those objectives. Having clear goals gives you direction and helps measure progress. Continuous Learning: Invest in acquiring new skills and knowledge. The more you learn and adapt, the better equipped you’ll be to face new opportunities and challenges. Resilience: Be prepared for setbacks and failures. Betting on yourself means you’ll face obstacles, but resilience helps you recover and keep moving forward. Taking Risks: Sometimes, you need to step out of your comfort zone. Calculated risks can lead to significant rewards, and they’re often necessary for personal growth. Self-Care: Take care of your mental and physical well-being. Betting on yourself also means ensuring you’re in a good place to pursue your goals effectively. https://youtu.be/sI4l28jrn48?si=KVc7fF284XF94Hzp https://youtu.be/YHLdcFHb5ao https://youtu.be/RoXpY8rsFOY https://youtu.be/GyPqEGYugs0 https://youtu.be/inEXSfyORws College Life and Famous Roommates they have to accept it. If they really want to let you live that sort of life, Rod, that you're looking to live. Okay. So you went down to Tucson, Arizona, and you... Let me make sure I got it right. So you got a communications, you got a communication and a Spanish degree from University of Arizona. So you did that. Oh yeah. That was a fun degree. I have an undergrad of communication as well. You know, that's a fun degree. Hey, just if anyone follows Wildcat basketball during those years, I was fortunate enough to be a roommate of the great Khalid Reeves. And also post-grad, I lived with Ben Davis when he was a rookie for the Suns. And so just some very good shout outs to some cool Wildcats that had lived with me. You still speak to them? Oh, yeah. Oh, yeah. And... You know, it's interesting when you're seeing some of the greatest guards in the nation that's on ESPN highlights, and you're just sitting there playing, you know, Street Fighter with them and hanging out and cooking food and just chilling, watching Bruce Lee movies. Life Decisions and Metaphors responsibly in-state tuition was very inexpensive in Arizona during the nineties. And so I was not dropping a lot of dough to go to school and living in Tucson was very cheap. That was a lot of fun. Okay. And so I was being somewhat responsible and at least I was going to make myself marketable and The naysayers and the great believers are the ones that don't want you to throw up on a roller coaster. But unless you get on there and you do the loop-de-loops, you're never going to know how to live, especially if you wait and get in the first cart. That's even better. I'm willing to let two or three people pass me so I can sit in the front row. And that's drinking life. And when I look back at my young self and the sort of big boy decisions that I was making that I needed to carry the rest of my life, My intuition was speaking because I was too young to understand the experience and the value of it. I had no idea where this was going to go, but I could capture this light and this energy. Maintaining Composure Amidst Chaos But sometimes maturity goes with having conversations with people that you don't want to have. And the truth may hurt when you do discuss certain advertising or where the market is going or what's happening with the internet. And It's just how it's, it's relayed and how you listen and how you can once again, receive certain energy, which may be negative at times and try to readjust tones. That's what doctors do or attorneys can do. They're used to people screaming and cursing and spitting and kicking tires, but these individuals need to sew hearts, win cases and as pilots are land planes when people are screaming around them. And so you need to, you need to respect the individual that has the straight line amongst the chaos Nostalgia and Technology: A Humorous Take And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. Nostalgia for the Social Past And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. whatever you're right. I'll just go play some pinball. I leave you alone. And it's almost, it's, it's sad because there was nothing better that you get that knock on the door, the doorbell ringing and you'd run there and it's your buddy that wants to go ride bikes or climb trees with you. And so those are the memories, my friend. And I'm trying to still instill that with the people today. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #AmsterdamTalkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO Amsterdam Talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, The Decline of Human Interaction I see people that wait in line at the supermarket so they can have the interaction with the person compared to doing self-checkout. There's some people that like that experience and that's why they go to that store or they've known Betty for 15 years and it's part of their routine. And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. The Journey to Starting a Call Center So what made you start this, you know, your business up, your company? What made you start your company? I was 35 and I was getting old and I was trying, you know, when I left my friend's company, I did make phone call for my family real estate business in the United States and then the market fell out. And so I had a little bit saved. I had some knowledge and I had the desire. And one of my friends says, hey, Ricardo, why don't you just start a call center? And I said, oh, in Gaza, am I going to do this? How are you going to get to that level? And so, yeah. The first thing I was taught was to slow down, calm down. What can we do? What can we control? Well, I always believe in home court advantage. Let's be realistic. And so someone needed to have space that I could rent a section of, like an internet cafe. So there was a blended call center where I could rent a turnkey station for premium, but I could scale accordingly and they're responsible, the internet and the rent and everything. I can come and go like a plane seat

The Amsterdam Talk podcast with your host ROD. Betting on yourself with Richard Blank The Amsterdam Talk podcast is about keeping individuals aware of what is happening in the community, the world, the culture, etc. Amsterdam Talk is not your average podcast; we like to have those tough conversations. Our guests provide excellent insight and give authentic stories from a personal point of view to give the listener details about what they have learned from their experiences. Our motto is that we never know what someone is going through, and the podcast allows listeners to hear that they are not alone in this world. Season 4 | Episode 21 In this episode of Amsterdam Talk, we talk with Richard Blank CEO of Telemarketing Company in Costa Rica. Betting on yourself is a powerful concept. It means having confidence in your own abilities and potential. It’s about setting goals, taking risks, and investing in your own growth and development, even when the path isn’t guaranteed. Here are a few key aspects to consider: Self-Belief: Trust that you have the skills and drive to achieve your goals. This belief can be a strong motivator and help you push through challenges. Setting Goals: Define what you want to achieve and create a plan to reach those objectives. Having clear goals gives you direction and helps measure progress. Continuous Learning: Invest in acquiring new skills and knowledge. The more you learn and adapt, the better equipped you’ll be to face new opportunities and challenges. Resilience: Be prepared for setbacks and failures. Betting on yourself means you’ll face obstacles, but resilience helps you recover and keep moving forward. Taking Risks: Sometimes, you need to step out of your comfort zone. Calculated risks can lead to significant rewards, and they’re often necessary for personal growth. Self-Care: Take care of your mental and physical well-being. Betting on yourself also means ensuring you’re in a good place to pursue your goals effectively. https://youtu.be/sI4l28jrn48?si=KVc7fF284XF94Hzp https://youtu.be/YHLdcFHb5ao https://youtu.be/RoXpY8rsFOY https://youtu.be/GyPqEGYugs0 https://youtu.be/inEXSfyORws College Life and Famous Roommates they have to accept it. If they really want to let you live that sort of life, Rod, that you're looking to live. Okay. So you went down to Tucson, Arizona, and you... Let me make sure I got it right. So you got a communications, you got a communication and a Spanish degree from University of Arizona. So you did that. Oh yeah. That was a fun degree. I have an undergrad of communication as well. You know, that's a fun degree. Hey, just if anyone follows Wildcat basketball during those years, I was fortunate enough to be a roommate of the great Khalid Reeves. And also post-grad, I lived with Ben Davis when he was a rookie for the Suns. And so just some very good shout outs to some cool Wildcats that had lived with me. You still speak to them? Oh, yeah. Oh, yeah. And... You know, it's interesting when you're seeing some of the greatest guards in the nation that's on ESPN highlights, and you're just sitting there playing, you know, Street Fighter with them and hanging out and cooking food and just chilling, watching Bruce Lee movies. Life Decisions and Metaphors responsibly in-state tuition was very inexpensive in Arizona during the nineties. And so I was not dropping a lot of dough to go to school and living in Tucson was very cheap. That was a lot of fun. Okay. And so I was being somewhat responsible and at least I was going to make myself marketable and The naysayers and the great believers are the ones that don't want you to throw up on a roller coaster. But unless you get on there and you do the loop-de-loops, you're never going to know how to live, especially if you wait and get in the first cart. That's even better. I'm willing to let two or three people pass me so I can sit in the front row. And that's drinking life. And when I look back at my young self and the sort of big boy decisions that I was making that I needed to carry the rest of my life, My intuition was speaking because I was too young to understand the experience and the value of it. I had no idea where this was going to go, but I could capture this light and this energy. Maintaining Composure Amidst Chaos But sometimes maturity goes with having conversations with people that you don't want to have. And the truth may hurt when you do discuss certain advertising or where the market is going or what's happening with the internet. And It's just how it's, it's relayed and how you listen and how you can once again, receive certain energy, which may be negative at times and try to readjust tones. That's what doctors do or attorneys can do. They're used to people screaming and cursing and spitting and kicking tires, but these individuals need to sew hearts, win cases and as pilots are land planes when people are screaming around them. And so you need to, you need to respect the individual that has the straight line amongst the chaos Nostalgia and Technology: A Humorous Take And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. Nostalgia for the Social Past And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. whatever you're right. I'll just go play some pinball. I leave you alone. And it's almost, it's, it's sad because there was nothing better that you get that knock on the door, the doorbell ringing and you'd run there and it's your buddy that wants to go ride bikes or climb trees with you. And so those are the memories, my friend. And I'm trying to still instill that with the people today. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #AmsterdamTalkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO Amsterdam Talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, The Decline of Human Interaction I see people that wait in line at the supermarket so they can have the interaction with the person compared to doing self-checkout. There's some people that like that experience and that's why they go to that store or they've known Betty for 15 years and it's part of their routine. And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. The Journey to Starting a Call Center So what made you start this, you know, your business up, your company? What made you start your company? I was 35 and I was getting old and I was trying, you know, when I left my friend's company, I did make phone call for my family real estate business in the United States and then the market fell out. And so I had a little bit saved. I had some knowledge and I had the desire. And one of my friends says, hey, Ricardo, why don't you just start a call center? And I said, oh, in Gaza, am I going to do this? How are you going to get to that level? And so, yeah. The first thing I was taught was to slow down, calm down. What can we do? What can we control? Well, I always believe in home court advantage. Let's be realistic. And so someone needed to have space that I could rent a section of, like an internet cafe. So there was a blended call center where I could rent a turnkey station for premium, but I could scale accordingly and they're responsible, the internet and the rent and everything. I can come and go like a plane seat

The Amsterdam Talk podcast with your host ROD. Betting on yourself with Richard Blank The Amsterdam Talk podcast is about keeping individuals aware of what is happening in the community, the world, the culture, etc. Amsterdam Talk is not your average podcast; we like to have those tough conversations. Our guests provide excellent insight and give authentic stories from a personal point of view to give the listener details about what they have learned from their experiences. Our motto is that we never know what someone is going through, and the podcast allows listeners to hear that they are not alone in this world. Season 4 | Episode 21 In this episode of Amsterdam Talk, we talk with Richard Blank CEO of Telemarketing Company in Costa Rica. Betting on yourself is a powerful concept. It means having confidence in your own abilities and potential. It’s about setting goals, taking risks, and investing in your own growth and development, even when the path isn’t guaranteed. Here are a few key aspects to consider: Self-Belief: Trust that you have the skills and drive to achieve your goals. This belief can be a strong motivator and help you push through challenges. Setting Goals: Define what you want to achieve and create a plan to reach those objectives. Having clear goals gives you direction and helps measure progress. Continuous Learning: Invest in acquiring new skills and knowledge. The more you learn and adapt, the better equipped you’ll be to face new opportunities and challenges. Resilience: Be prepared for setbacks and failures. Betting on yourself means you’ll face obstacles, but resilience helps you recover and keep moving forward. Taking Risks: Sometimes, you need to step out of your comfort zone. Calculated risks can lead to significant rewards, and they’re often necessary for personal growth. Self-Care: Take care of your mental and physical well-being. Betting on yourself also means ensuring you’re in a good place to pursue your goals effectively. https://youtu.be/sI4l28jrn48?si=KVc7fF284XF94Hzp https://youtu.be/YHLdcFHb5ao https://youtu.be/RoXpY8rsFOY https://youtu.be/GyPqEGYugs0 https://youtu.be/inEXSfyORws College Life and Famous Roommates they have to accept it. If they really want to let you live that sort of life, Rod, that you're looking to live. Okay. So you went down to Tucson, Arizona, and you... Let me make sure I got it right. So you got a communications, you got a communication and a Spanish degree from University of Arizona. So you did that. Oh yeah. That was a fun degree. I have an undergrad of communication as well. You know, that's a fun degree. Hey, just if anyone follows Wildcat basketball during those years, I was fortunate enough to be a roommate of the great Khalid Reeves. And also post-grad, I lived with Ben Davis when he was a rookie for the Suns. And so just some very good shout outs to some cool Wildcats that had lived with me. You still speak to them? Oh, yeah. Oh, yeah. And... You know, it's interesting when you're seeing some of the greatest guards in the nation that's on ESPN highlights, and you're just sitting there playing, you know, Street Fighter with them and hanging out and cooking food and just chilling, watching Bruce Lee movies. Life Decisions and Metaphors responsibly in-state tuition was very inexpensive in Arizona during the nineties. And so I was not dropping a lot of dough to go to school and living in Tucson was very cheap. That was a lot of fun. Okay. And so I was being somewhat responsible and at least I was going to make myself marketable and The naysayers and the great believers are the ones that don't want you to throw up on a roller coaster. But unless you get on there and you do the loop-de-loops, you're never going to know how to live, especially if you wait and get in the first cart. That's even better. I'm willing to let two or three people pass me so I can sit in the front row. And that's drinking life. And when I look back at my young self and the sort of big boy decisions that I was making that I needed to carry the rest of my life, My intuition was speaking because I was too young to understand the experience and the value of it. I had no idea where this was going to go, but I could capture this light and this energy. Maintaining Composure Amidst Chaos But sometimes maturity goes with having conversations with people that you don't want to have. And the truth may hurt when you do discuss certain advertising or where the market is going or what's happening with the internet. And It's just how it's, it's relayed and how you listen and how you can once again, receive certain energy, which may be negative at times and try to readjust tones. That's what doctors do or attorneys can do. They're used to people screaming and cursing and spitting and kicking tires, but these individuals need to sew hearts, win cases and as pilots are land planes when people are screaming around them. And so you need to, you need to respect the individual that has the straight line amongst the chaos Nostalgia and Technology: A Humorous Take And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. Nostalgia for the Social Past And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. whatever you're right. I'll just go play some pinball. I leave you alone. And it's almost, it's, it's sad because there was nothing better that you get that knock on the door, the doorbell ringing and you'd run there and it's your buddy that wants to go ride bikes or climb trees with you. And so those are the memories, my friend. And I'm trying to still instill that with the people today. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #AmsterdamTalkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO Amsterdam Talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, The Decline of Human Interaction I see people that wait in line at the supermarket so they can have the interaction with the person compared to doing self-checkout. There's some people that like that experience and that's why they go to that store or they've known Betty for 15 years and it's part of their routine. And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. The Journey to Starting a Call Center So what made you start this, you know, your business up, your company? What made you start your company? I was 35 and I was getting old and I was trying, you know, when I left my friend's company, I did make phone call for my family real estate business in the United States and then the market fell out. And so I had a little bit saved. I had some knowledge and I had the desire. And one of my friends says, hey, Ricardo, why don't you just start a call center? And I said, oh, in Gaza, am I going to do this? How are you going to get to that level? And so, yeah. The first thing I was taught was to slow down, calm down. What can we do? What can we control? Well, I always believe in home court advantage. Let's be realistic. And so someone needed to have space that I could rent a section of, like an internet cafe. So there was a blended call center where I could rent a turnkey station for premium, but I could scale accordingly and they're responsible, the internet and the rent and everything. I can come and go like a plane seat

The Amsterdam Talk podcast with your host ROD. Betting on yourself with Richard Blank The Amsterdam Talk podcast is about keeping individuals aware of what is happening in the community, the world, the culture, etc. Amsterdam Talk is not your average podcast; we like to have those tough conversations. Our guests provide excellent insight and give authentic stories from a personal point of view to give the listener details about what they have learned from their experiences. Our motto is that we never know what someone is going through, and the podcast allows listeners to hear that they are not alone in this world. Season 4 | Episode 21 In this episode of Amsterdam Talk, we talk with Richard Blank CEO of Telemarketing Company in Costa Rica. Betting on yourself is a powerful concept. It means having confidence in your own abilities and potential. It’s about setting goals, taking risks, and investing in your own growth and development, even when the path isn’t guaranteed. Here are a few key aspects to consider: Self-Belief: Trust that you have the skills and drive to achieve your goals. This belief can be a strong motivator and help you push through challenges. Setting Goals: Define what you want to achieve and create a plan to reach those objectives. Having clear goals gives you direction and helps measure progress. Continuous Learning: Invest in acquiring new skills and knowledge. The more you learn and adapt, the better equipped you’ll be to face new opportunities and challenges. Resilience: Be prepared for setbacks and failures. Betting on yourself means you’ll face obstacles, but resilience helps you recover and keep moving forward. Taking Risks: Sometimes, you need to step out of your comfort zone. Calculated risks can lead to significant rewards, and they’re often necessary for personal growth. Self-Care: Take care of your mental and physical well-being. Betting on yourself also means ensuring you’re in a good place to pursue your goals effectively. https://youtu.be/sI4l28jrn48?si=KVc7fF284XF94Hzp https://youtu.be/YHLdcFHb5ao https://youtu.be/RoXpY8rsFOY https://youtu.be/GyPqEGYugs0 https://youtu.be/inEXSfyORws College Life and Famous Roommates they have to accept it. If they really want to let you live that sort of life, Rod, that you're looking to live. Okay. So you went down to Tucson, Arizona, and you... Let me make sure I got it right. So you got a communications, you got a communication and a Spanish degree from University of Arizona. So you did that. Oh yeah. That was a fun degree. I have an undergrad of communication as well. You know, that's a fun degree. Hey, just if anyone follows Wildcat basketball during those years, I was fortunate enough to be a roommate of the great Khalid Reeves. And also post-grad, I lived with Ben Davis when he was a rookie for the Suns. And so just some very good shout outs to some cool Wildcats that had lived with me. You still speak to them? Oh, yeah. Oh, yeah. And... You know, it's interesting when you're seeing some of the greatest guards in the nation that's on ESPN highlights, and you're just sitting there playing, you know, Street Fighter with them and hanging out and cooking food and just chilling, watching Bruce Lee movies. Life Decisions and Metaphors responsibly in-state tuition was very inexpensive in Arizona during the nineties. And so I was not dropping a lot of dough to go to school and living in Tucson was very cheap. That was a lot of fun. Okay. And so I was being somewhat responsible and at least I was going to make myself marketable and The naysayers and the great believers are the ones that don't want you to throw up on a roller coaster. But unless you get on there and you do the loop-de-loops, you're never going to know how to live, especially if you wait and get in the first cart. That's even better. I'm willing to let two or three people pass me so I can sit in the front row. And that's drinking life. And when I look back at my young self and the sort of big boy decisions that I was making that I needed to carry the rest of my life, My intuition was speaking because I was too young to understand the experience and the value of it. I had no idea where this was going to go, but I could capture this light and this energy. Maintaining Composure Amidst Chaos But sometimes maturity goes with having conversations with people that you don't want to have. And the truth may hurt when you do discuss certain advertising or where the market is going or what's happening with the internet. And It's just how it's, it's relayed and how you listen and how you can once again, receive certain energy, which may be negative at times and try to readjust tones. That's what doctors do or attorneys can do. They're used to people screaming and cursing and spitting and kicking tires, but these individuals need to sew hearts, win cases and as pilots are land planes when people are screaming around them. And so you need to, you need to respect the individual that has the straight line amongst the chaos Nostalgia and Technology: A Humorous Take And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. Nostalgia for the Social Past And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. whatever you're right. I'll just go play some pinball. I leave you alone. And it's almost, it's, it's sad because there was nothing better that you get that knock on the door, the doorbell ringing and you'd run there and it's your buddy that wants to go ride bikes or climb trees with you. And so those are the memories, my friend. And I'm trying to still instill that with the people today. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #AmsterdamTalkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO Amsterdam Talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, The Decline of Human Interaction I see people that wait in line at the supermarket so they can have the interaction with the person compared to doing self-checkout. There's some people that like that experience and that's why they go to that store or they've known Betty for 15 years and it's part of their routine. And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. The Journey to Starting a Call Center So what made you start this, you know, your business up, your company? What made you start your company? I was 35 and I was getting old and I was trying, you know, when I left my friend's company, I did make phone call for my family real estate business in the United States and then the market fell out. And so I had a little bit saved. I had some knowledge and I had the desire. And one of my friends says, hey, Ricardo, why don't you just start a call center? And I said, oh, in Gaza, am I going to do this? How are you going to get to that level? And so, yeah. The first thing I was taught was to slow down, calm down. What can we do? What can we control? Well, I always believe in home court advantage. Let's be realistic. And so someone needed to have space that I could rent a section of, like an internet cafe. So there was a blended call center where I could rent a turnkey station for premium, but I could scale accordingly and they're responsible, the internet and the rent and everything. I can come and go like a plane seat

The Amsterdam Talk podcast with your host ROD. Betting on yourself with Richard Blank The Amsterdam Talk podcast is about keeping individuals aware of what is happening in the community, the world, the culture, etc. Amsterdam Talk is not your average podcast; we like to have those tough conversations. Our guests provide excellent insight and give authentic stories from a personal point of view to give the listener details about what they have learned from their experiences. Our motto is that we never know what someone is going through, and the podcast allows listeners to hear that they are not alone in this world. Season 4 | Episode 21 In this episode of Amsterdam Talk, we talk with Richard Blank CEO of Telemarketing Company in Costa Rica. Betting on yourself is a powerful concept. It means having confidence in your own abilities and potential. It’s about setting goals, taking risks, and investing in your own growth and development, even when the path isn’t guaranteed. Here are a few key aspects to consider: Self-Belief: Trust that you have the skills and drive to achieve your goals. This belief can be a strong motivator and help you push through challenges. Setting Goals: Define what you want to achieve and create a plan to reach those objectives. Having clear goals gives you direction and helps measure progress. Continuous Learning: Invest in acquiring new skills and knowledge. The more you learn and adapt, the better equipped you’ll be to face new opportunities and challenges. Resilience: Be prepared for setbacks and failures. Betting on yourself means you’ll face obstacles, but resilience helps you recover and keep moving forward. Taking Risks: Sometimes, you need to step out of your comfort zone. Calculated risks can lead to significant rewards, and they’re often necessary for personal growth. Self-Care: Take care of your mental and physical well-being. Betting on yourself also means ensuring you’re in a good place to pursue your goals effectively. https://youtu.be/sI4l28jrn48?si=KVc7fF284XF94Hzp https://youtu.be/YHLdcFHb5ao https://youtu.be/RoXpY8rsFOY https://youtu.be/GyPqEGYugs0 https://youtu.be/inEXSfyORws College Life and Famous Roommates they have to accept it. If they really want to let you live that sort of life, Rod, that you're looking to live. Okay. So you went down to Tucson, Arizona, and you... Let me make sure I got it right. So you got a communications, you got a communication and a Spanish degree from University of Arizona. So you did that. Oh yeah. That was a fun degree. I have an undergrad of communication as well. You know, that's a fun degree. Hey, just if anyone follows Wildcat basketball during those years, I was fortunate enough to be a roommate of the great Khalid Reeves. And also post-grad, I lived with Ben Davis when he was a rookie for the Suns. And so just some very good shout outs to some cool Wildcats that had lived with me. You still speak to them? Oh, yeah. Oh, yeah. And... You know, it's interesting when you're seeing some of the greatest guards in the nation that's on ESPN highlights, and you're just sitting there playing, you know, Street Fighter with them and hanging out and cooking food and just chilling, watching Bruce Lee movies. Life Decisions and Metaphors responsibly in-state tuition was very inexpensive in Arizona during the nineties. And so I was not dropping a lot of dough to go to school and living in Tucson was very cheap. That was a lot of fun. Okay. And so I was being somewhat responsible and at least I was going to make myself marketable and The naysayers and the great believers are the ones that don't want you to throw up on a roller coaster. But unless you get on there and you do the loop-de-loops, you're never going to know how to live, especially if you wait and get in the first cart. That's even better. I'm willing to let two or three people pass me so I can sit in the front row. And that's drinking life. And when I look back at my young self and the sort of big boy decisions that I was making that I needed to carry the rest of my life, My intuition was speaking because I was too young to understand the experience and the value of it. I had no idea where this was going to go, but I could capture this light and this energy. Maintaining Composure Amidst Chaos But sometimes maturity goes with having conversations with people that you don't want to have. And the truth may hurt when you do discuss certain advertising or where the market is going or what's happening with the internet. And It's just how it's, it's relayed and how you listen and how you can once again, receive certain energy, which may be negative at times and try to readjust tones. That's what doctors do or attorneys can do. They're used to people screaming and cursing and spitting and kicking tires, but these individuals need to sew hearts, win cases and as pilots are land planes when people are screaming around them. And so you need to, you need to respect the individual that has the straight line amongst the chaos Nostalgia and Technology: A Humorous Take And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. Nostalgia for the Social Past And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. whatever you're right. I'll just go play some pinball. I leave you alone. And it's almost, it's, it's sad because there was nothing better that you get that knock on the door, the doorbell ringing and you'd run there and it's your buddy that wants to go ride bikes or climb trees with you. And so those are the memories, my friend. And I'm trying to still instill that with the people today. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #AmsterdamTalkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO Amsterdam Talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, The Decline of Human Interaction I see people that wait in line at the supermarket so they can have the interaction with the person compared to doing self-checkout. There's some people that like that experience and that's why they go to that store or they've known Betty for 15 years and it's part of their routine. And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. The Journey to Starting a Call Center So what made you start this, you know, your business up, your company? What made you start your company? I was 35 and I was getting old and I was trying, you know, when I left my friend's company, I did make phone call for my family real estate business in the United States and then the market fell out. And so I had a little bit saved. I had some knowledge and I had the desire. And one of my friends says, hey, Ricardo, why don't you just start a call center? And I said, oh, in Gaza, am I going to do this? How are you going to get to that level? And so, yeah. The first thing I was taught was to slow down, calm down. What can we do? What can we control? Well, I always believe in home court advantage. Let's be realistic. And so someone needed to have space that I could rent a section of, like an internet cafe. So there was a blended call center where I could rent a turnkey station for premium, but I could scale accordingly and they're responsible, the internet and the rent and everything. I can come and go like a plane seat

The Amsterdam Talk podcast with your host ROD. Betting on yourself with Richard Blank The Amsterdam Talk podcast is about keeping individuals aware of what is happening in the community, the world, the culture, etc. Amsterdam Talk is not your average podcast; we like to have those tough conversations. Our guests provide excellent insight and give authentic stories from a personal point of view to give the listener details about what they have learned from their experiences. Our motto is that we never know what someone is going through, and the podcast allows listeners to hear that they are not alone in this world. Season 4 | Episode 21 In this episode of Amsterdam Talk, we talk with Richard Blank CEO of Telemarketing Company in Costa Rica. Betting on yourself is a powerful concept. It means having confidence in your own abilities and potential. It’s about setting goals, taking risks, and investing in your own growth and development, even when the path isn’t guaranteed. Here are a few key aspects to consider: Self-Belief: Trust that you have the skills and drive to achieve your goals. This belief can be a strong motivator and help you push through challenges. Setting Goals: Define what you want to achieve and create a plan to reach those objectives. Having clear goals gives you direction and helps measure progress. Continuous Learning: Invest in acquiring new skills and knowledge. The more you learn and adapt, the better equipped you’ll be to face new opportunities and challenges. Resilience: Be prepared for setbacks and failures. Betting on yourself means you’ll face obstacles, but resilience helps you recover and keep moving forward. Taking Risks: Sometimes, you need to step out of your comfort zone. Calculated risks can lead to significant rewards, and they’re often necessary for personal growth. Self-Care: Take care of your mental and physical well-being. Betting on yourself also means ensuring you’re in a good place to pursue your goals effectively. https://youtu.be/sI4l28jrn48?si=KVc7fF284XF94Hzp https://youtu.be/YHLdcFHb5ao https://youtu.be/RoXpY8rsFOY https://youtu.be/GyPqEGYugs0 https://youtu.be/inEXSfyORws College Life and Famous Roommates they have to accept it. If they really want to let you live that sort of life, Rod, that you're looking to live. Okay. So you went down to Tucson, Arizona, and you... Let me make sure I got it right. So you got a communications, you got a communication and a Spanish degree from University of Arizona. So you did that. Oh yeah. That was a fun degree. I have an undergrad of communication as well. You know, that's a fun degree. Hey, just if anyone follows Wildcat basketball during those years, I was fortunate enough to be a roommate of the great Khalid Reeves. And also post-grad, I lived with Ben Davis when he was a rookie for the Suns. And so just some very good shout outs to some cool Wildcats that had lived with me. You still speak to them? Oh, yeah. Oh, yeah. And... You know, it's interesting when you're seeing some of the greatest guards in the nation that's on ESPN highlights, and you're just sitting there playing, you know, Street Fighter with them and hanging out and cooking food and just chilling, watching Bruce Lee movies. Life Decisions and Metaphors responsibly in-state tuition was very inexpensive in Arizona during the nineties. And so I was not dropping a lot of dough to go to school and living in Tucson was very cheap. That was a lot of fun. Okay. And so I was being somewhat responsible and at least I was going to make myself marketable and The naysayers and the great believers are the ones that don't want you to throw up on a roller coaster. But unless you get on there and you do the loop-de-loops, you're never going to know how to live, especially if you wait and get in the first cart. That's even better. I'm willing to let two or three people pass me so I can sit in the front row. And that's drinking life. And when I look back at my young self and the sort of big boy decisions that I was making that I needed to carry the rest of my life, My intuition was speaking because I was too young to understand the experience and the value of it. I had no idea where this was going to go, but I could capture this light and this energy. Maintaining Composure Amidst Chaos But sometimes maturity goes with having conversations with people that you don't want to have. And the truth may hurt when you do discuss certain advertising or where the market is going or what's happening with the internet. And It's just how it's, it's relayed and how you listen and how you can once again, receive certain energy, which may be negative at times and try to readjust tones. That's what doctors do or attorneys can do. They're used to people screaming and cursing and spitting and kicking tires, but these individuals need to sew hearts, win cases and as pilots are land planes when people are screaming around them. And so you need to, you need to respect the individual that has the straight line amongst the chaos Nostalgia and Technology: A Humorous Take And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. Nostalgia for the Social Past And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. whatever you're right. I'll just go play some pinball. I leave you alone. And it's almost, it's, it's sad because there was nothing better that you get that knock on the door, the doorbell ringing and you'd run there and it's your buddy that wants to go ride bikes or climb trees with you. And so those are the memories, my friend. And I'm trying to still instill that with the people today. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #AmsterdamTalkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO Amsterdam Talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, The Decline of Human Interaction I see people that wait in line at the supermarket so they can have the interaction with the person compared to doing self-checkout. There's some people that like that experience and that's why they go to that store or they've known Betty for 15 years and it's part of their routine. And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. The Journey to Starting a Call Center So what made you start this, you know, your business up, your company? What made you start your company? I was 35 and I was getting old and I was trying, you know, when I left my friend's company, I did make phone call for my family real estate business in the United States and then the market fell out. And so I had a little bit saved. I had some knowledge and I had the desire. And one of my friends says, hey, Ricardo, why don't you just start a call center? And I said, oh, in Gaza, am I going to do this? How are you going to get to that level? And so, yeah. The first thing I was taught was to slow down, calm down. What can we do? What can we control? Well, I always believe in home court advantage. Let's be realistic. And so someone needed to have space that I could rent a section of, like an internet cafe. So there was a blended call center where I could rent a turnkey station for premium, but I could scale accordingly and they're responsible, the internet and the rent and everything. I can come and go like a plane seat

The Amsterdam Talk podcast with your host ROD. Betting on yourself with Richard Blank The Amsterdam Talk podcast is about keeping individuals aware of what is happening in the community, the world, the culture, etc. Amsterdam Talk is not your average podcast; we like to have those tough conversations. Our guests provide excellent insight and give authentic stories from a personal point of view to give the listener details about what they have learned from their experiences. Our motto is that we never know what someone is going through, and the podcast allows listeners to hear that they are not alone in this world. Season 4 | Episode 21 In this episode of Amsterdam Talk, we talk with Richard Blank CEO of Telemarketing Company in Costa Rica. Betting on yourself is a powerful concept. It means having confidence in your own abilities and potential. It’s about setting goals, taking risks, and investing in your own growth and development, even when the path isn’t guaranteed. Here are a few key aspects to consider: Self-Belief: Trust that you have the skills and drive to achieve your goals. This belief can be a strong motivator and help you push through challenges. Setting Goals: Define what you want to achieve and create a plan to reach those objectives. Having clear goals gives you direction and helps measure progress. Continuous Learning: Invest in acquiring new skills and knowledge. The more you learn and adapt, the better equipped you’ll be to face new opportunities and challenges. Resilience: Be prepared for setbacks and failures. Betting on yourself means you’ll face obstacles, but resilience helps you recover and keep moving forward. Taking Risks: Sometimes, you need to step out of your comfort zone. Calculated risks can lead to significant rewards, and they’re often necessary for personal growth. Self-Care: Take care of your mental and physical well-being. Betting on yourself also means ensuring you’re in a good place to pursue your goals effectively. https://youtu.be/sI4l28jrn48?si=KVc7fF284XF94Hzp https://youtu.be/YHLdcFHb5ao https://youtu.be/RoXpY8rsFOY https://youtu.be/GyPqEGYugs0 https://youtu.be/inEXSfyORws College Life and Famous Roommates they have to accept it. If they really want to let you live that sort of life, Rod, that you're looking to live. Okay. So you went down to Tucson, Arizona, and you... Let me make sure I got it right. So you got a communications, you got a communication and a Spanish degree from University of Arizona. So you did that. Oh yeah. That was a fun degree. I have an undergrad of communication as well. You know, that's a fun degree. Hey, just if anyone follows Wildcat basketball during those years, I was fortunate enough to be a roommate of the great Khalid Reeves. And also post-grad, I lived with Ben Davis when he was a rookie for the Suns. And so just some very good shout outs to some cool Wildcats that had lived with me. You still speak to them? Oh, yeah. Oh, yeah. And... You know, it's interesting when you're seeing some of the greatest guards in the nation that's on ESPN highlights, and you're just sitting there playing, you know, Street Fighter with them and hanging out and cooking food and just chilling, watching Bruce Lee movies. Life Decisions and Metaphors responsibly in-state tuition was very inexpensive in Arizona during the nineties. And so I was not dropping a lot of dough to go to school and living in Tucson was very cheap. That was a lot of fun. Okay. And so I was being somewhat responsible and at least I was going to make myself marketable and The naysayers and the great believers are the ones that don't want you to throw up on a roller coaster. But unless you get on there and you do the loop-de-loops, you're never going to know how to live, especially if you wait and get in the first cart. That's even better. I'm willing to let two or three people pass me so I can sit in the front row. And that's drinking life. And when I look back at my young self and the sort of big boy decisions that I was making that I needed to carry the rest of my life, My intuition was speaking because I was too young to understand the experience and the value of it. I had no idea where this was going to go, but I could capture this light and this energy. Maintaining Composure Amidst Chaos But sometimes maturity goes with having conversations with people that you don't want to have. And the truth may hurt when you do discuss certain advertising or where the market is going or what's happening with the internet. And It's just how it's, it's relayed and how you listen and how you can once again, receive certain energy, which may be negative at times and try to readjust tones. That's what doctors do or attorneys can do. They're used to people screaming and cursing and spitting and kicking tires, but these individuals need to sew hearts, win cases and as pilots are land planes when people are screaming around them. And so you need to, you need to respect the individual that has the straight line amongst the chaos Nostalgia and Technology: A Humorous Take And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. Nostalgia for the Social Past And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. whatever you're right. I'll just go play some pinball. I leave you alone. And it's almost, it's, it's sad because there was nothing better that you get that knock on the door, the doorbell ringing and you'd run there and it's your buddy that wants to go ride bikes or climb trees with you. And so those are the memories, my friend. And I'm trying to still instill that with the people today. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #AmsterdamTalkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO Amsterdam Talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, The Decline of Human Interaction I see people that wait in line at the supermarket so they can have the interaction with the person compared to doing self-checkout. There's some people that like that experience and that's why they go to that store or they've known Betty for 15 years and it's part of their routine. And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. The Journey to Starting a Call Center So what made you start this, you know, your business up, your company? What made you start your company? I was 35 and I was getting old and I was trying, you know, when I left my friend's company, I did make phone call for my family real estate business in the United States and then the market fell out. And so I had a little bit saved. I had some knowledge and I had the desire. And one of my friends says, hey, Ricardo, why don't you just start a call center? And I said, oh, in Gaza, am I going to do this? How are you going to get to that level? And so, yeah. The first thing I was taught was to slow down, calm down. What can we do? What can we control? Well, I always believe in home court advantage. Let's be realistic. And so someone needed to have space that I could rent a section of, like an internet cafe. So there was a blended call center where I could rent a turnkey station for premium, but I could scale accordingly and they're responsible, the internet and the rent and everything. I can come and go like a plane seat

Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy! In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy! Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development. https://youtu.be/5O61NBkqUbA https://youtu.be/vTPLnd48FCQ https://youtu.be/_xbWJ3n8s5A https://youtu.be/rKqxIZnMnqM https://youtu.be/LxD-d_8YLHo https://youtu.be/_LavDP4y-5k https://youtu.be/1j-GLTQ70XQ Expectations and Disappointments I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best. Leadership Authenticity and Strategic Communication Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work. Perspective on Learning Challenges I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down. Strategic Connection-Building You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made The Basics of Manners and Respect I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics Vulnerability and Transparency in Leadership I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours Tara Lehman: Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker Empowering Leaders and Business Owners to Achieve Excellence. Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations. I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time. My Mission: I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business. I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results. Explore My Services: Coaching and Consulting - www.twinlifecoaching.ca Leadership Services - www.amplifyingleadership.ca My mantra (quote): "Failure is transformational. Listen to it. Learn from it. Grow because of it." -Tara Lehman A Bit About Me: When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking. I’m passionate about professional development and believe in the power of lifelong learning. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success. If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Essentials Package: 3 month package that includes up to 12 hours of coaching Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Foundations of Leadership Course We have you and / or your team covered in our Foundations of Leadership course. A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership. What do we cover? 1 – Introduction and Leader vs Manager 2 – How to connect in the industry, company, strategy, employees 3 – Communication 1 4 – Communication 2 5 – Coaching employees 6 – Development of you and your employees 7 – Team development 8 – Change Management 9 – Goal Setting 1 10 – Goal Setting 2 11 – Self-care / Stress Management 12 – Time Management and Organization RISE TO LEADERSHIP PROGRAM Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success. A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher: Develop key leadership skills through training Overcome your challenges through leadership coaching Be accountable to your leadership goals through accountability and Q&A sessions Provide you resources and tools to enhance your leadership skills Encourage community and collaboration through networking opportunities What’s in it for you? Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A 1:1 Leadership call with Tara 1 time per month for the 6 months of the program Access to our Amplifying Leadership community Your own LinkedIn group to share and network to help each other grow and thrive Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only. Discounts on coaching programs Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy! In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy! Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development. https://youtu.be/5O61NBkqUbA https://youtu.be/vTPLnd48FCQ https://youtu.be/_xbWJ3n8s5A https://youtu.be/rKqxIZnMnqM https://youtu.be/LxD-d_8YLHo https://youtu.be/_LavDP4y-5k https://youtu.be/1j-GLTQ70XQ Expectations and Disappointments I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best. Leadership Authenticity and Strategic Communication Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work. Perspective on Learning Challenges I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down. Strategic Connection-Building You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made The Basics of Manners and Respect I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics Vulnerability and Transparency in Leadership I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours Tara Lehman: Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker Empowering Leaders and Business Owners to Achieve Excellence. Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations. I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time. My Mission: I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business. I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results. Explore My Services: Coaching and Consulting - www.twinlifecoaching.ca Leadership Services - www.amplifyingleadership.ca My mantra (quote): "Failure is transformational. Listen to it. Learn from it. Grow because of it." -Tara Lehman A Bit About Me: When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking. I’m passionate about professional development and believe in the power of lifelong learning. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success. If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Essentials Package: 3 month package that includes up to 12 hours of coaching Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Foundations of Leadership Course We have you and / or your team covered in our Foundations of Leadership course. A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership. What do we cover? 1 – Introduction and Leader vs Manager 2 – How to connect in the industry, company, strategy, employees 3 – Communication 1 4 – Communication 2 5 – Coaching employees 6 – Development of you and your employees 7 – Team development 8 – Change Management 9 – Goal Setting 1 10 – Goal Setting 2 11 – Self-care / Stress Management 12 – Time Management and Organization RISE TO LEADERSHIP PROGRAM Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success. A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher: Develop key leadership skills through training Overcome your challenges through leadership coaching Be accountable to your leadership goals through accountability and Q&A sessions Provide you resources and tools to enhance your leadership skills Encourage community and collaboration through networking opportunities What’s in it for you? Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A 1:1 Leadership call with Tara 1 time per month for the 6 months of the program Access to our Amplifying Leadership community Your own LinkedIn group to share and network to help each other grow and thrive Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only. Discounts on coaching programs Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy! In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy! Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development. https://youtu.be/5O61NBkqUbA https://youtu.be/vTPLnd48FCQ https://youtu.be/_xbWJ3n8s5A https://youtu.be/rKqxIZnMnqM https://youtu.be/LxD-d_8YLHo https://youtu.be/_LavDP4y-5k https://youtu.be/1j-GLTQ70XQ Expectations and Disappointments I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best. Leadership Authenticity and Strategic Communication Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work. Perspective on Learning Challenges I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down. Strategic Connection-Building You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made The Basics of Manners and Respect I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics Vulnerability and Transparency in Leadership I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours Tara Lehman: Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker Empowering Leaders and Business Owners to Achieve Excellence. Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations. I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time. My Mission: I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business. I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results. Explore My Services: Coaching and Consulting - www.twinlifecoaching.ca Leadership Services - www.amplifyingleadership.ca My mantra (quote): "Failure is transformational. Listen to it. Learn from it. Grow because of it." -Tara Lehman A Bit About Me: When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking. I’m passionate about professional development and believe in the power of lifelong learning. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success. If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Essentials Package: 3 month package that includes up to 12 hours of coaching Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Foundations of Leadership Course We have you and / or your team covered in our Foundations of Leadership course. A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership. What do we cover? 1 – Introduction and Leader vs Manager 2 – How to connect in the industry, company, strategy, employees 3 – Communication 1 4 – Communication 2 5 – Coaching employees 6 – Development of you and your employees 7 – Team development 8 – Change Management 9 – Goal Setting 1 10 – Goal Setting 2 11 – Self-care / Stress Management 12 – Time Management and Organization RISE TO LEADERSHIP PROGRAM Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success. A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher: Develop key leadership skills through training Overcome your challenges through leadership coaching Be accountable to your leadership goals through accountability and Q&A sessions Provide you resources and tools to enhance your leadership skills Encourage community and collaboration through networking opportunities What’s in it for you? Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A 1:1 Leadership call with Tara 1 time per month for the 6 months of the program Access to our Amplifying Leadership community Your own LinkedIn group to share and network to help each other grow and thrive Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only. Discounts on coaching programs Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy! In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy! Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development. https://youtu.be/5O61NBkqUbA https://youtu.be/vTPLnd48FCQ https://youtu.be/_xbWJ3n8s5A https://youtu.be/rKqxIZnMnqM https://youtu.be/LxD-d_8YLHo https://youtu.be/_LavDP4y-5k https://youtu.be/1j-GLTQ70XQ Expectations and Disappointments I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best. Leadership Authenticity and Strategic Communication Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work. Perspective on Learning Challenges I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down. Strategic Connection-Building You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made The Basics of Manners and Respect I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics Vulnerability and Transparency in Leadership I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours Tara Lehman: Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker Empowering Leaders and Business Owners to Achieve Excellence. Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations. I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time. My Mission: I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business. I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results. Explore My Services: Coaching and Consulting - www.twinlifecoaching.ca Leadership Services - www.amplifyingleadership.ca My mantra (quote): "Failure is transformational. Listen to it. Learn from it. Grow because of it." -Tara Lehman A Bit About Me: When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking. I’m passionate about professional development and believe in the power of lifelong learning. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success. If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Essentials Package: 3 month package that includes up to 12 hours of coaching Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Foundations of Leadership Course We have you and / or your team covered in our Foundations of Leadership course. A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership. What do we cover? 1 – Introduction and Leader vs Manager 2 – How to connect in the industry, company, strategy, employees 3 – Communication 1 4 – Communication 2 5 – Coaching employees 6 – Development of you and your employees 7 – Team development 8 – Change Management 9 – Goal Setting 1 10 – Goal Setting 2 11 – Self-care / Stress Management 12 – Time Management and Organization RISE TO LEADERSHIP PROGRAM Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success. A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher: Develop key leadership skills through training Overcome your challenges through leadership coaching Be accountable to your leadership goals through accountability and Q&A sessions Provide you resources and tools to enhance your leadership skills Encourage community and collaboration through networking opportunities What’s in it for you? Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A 1:1 Leadership call with Tara 1 time per month for the 6 months of the program Access to our Amplifying Leadership community Your own LinkedIn group to share and network to help each other grow and thrive Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only. Discounts on coaching programs Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy! In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy! Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development. https://youtu.be/5O61NBkqUbA https://youtu.be/vTPLnd48FCQ https://youtu.be/_xbWJ3n8s5A https://youtu.be/rKqxIZnMnqM https://youtu.be/LxD-d_8YLHo https://youtu.be/_LavDP4y-5k https://youtu.be/1j-GLTQ70XQ Expectations and Disappointments I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best. Leadership Authenticity and Strategic Communication Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work. Perspective on Learning Challenges I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down. Strategic Connection-Building You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made The Basics of Manners and Respect I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics Vulnerability and Transparency in Leadership I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours Tara Lehman: Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker Empowering Leaders and Business Owners to Achieve Excellence. Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations. I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time. My Mission: I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business. I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results. Explore My Services: Coaching and Consulting - www.twinlifecoaching.ca Leadership Services - www.amplifyingleadership.ca My mantra (quote): "Failure is transformational. Listen to it. Learn from it. Grow because of it." -Tara Lehman A Bit About Me: When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking. I’m passionate about professional development and believe in the power of lifelong learning. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success. If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Essentials Package: 3 month package that includes up to 12 hours of coaching Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Foundations of Leadership Course We have you and / or your team covered in our Foundations of Leadership course. A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership. What do we cover? 1 – Introduction and Leader vs Manager 2 – How to connect in the industry, company, strategy, employees 3 – Communication 1 4 – Communication 2 5 – Coaching employees 6 – Development of you and your employees 7 – Team development 8 – Change Management 9 – Goal Setting 1 10 – Goal Setting 2 11 – Self-care / Stress Management 12 – Time Management and Organization RISE TO LEADERSHIP PROGRAM Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success. A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher: Develop key leadership skills through training Overcome your challenges through leadership coaching Be accountable to your leadership goals through accountability and Q&A sessions Provide you resources and tools to enhance your leadership skills Encourage community and collaboration through networking opportunities What’s in it for you? Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A 1:1 Leadership call with Tara 1 time per month for the 6 months of the program Access to our Amplifying Leadership community Your own LinkedIn group to share and network to help each other grow and thrive Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only. Discounts on coaching programs Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy! In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy! Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development. https://youtu.be/5O61NBkqUbA https://youtu.be/vTPLnd48FCQ https://youtu.be/_xbWJ3n8s5A https://youtu.be/rKqxIZnMnqM https://youtu.be/LxD-d_8YLHo https://youtu.be/_LavDP4y-5k https://youtu.be/1j-GLTQ70XQ Expectations and Disappointments I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best. Leadership Authenticity and Strategic Communication Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work. Perspective on Learning Challenges I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down. Strategic Connection-Building You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made The Basics of Manners and Respect I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics Vulnerability and Transparency in Leadership I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours Tara Lehman: Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker Empowering Leaders and Business Owners to Achieve Excellence. Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations. I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time. My Mission: I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business. I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results. Explore My Services: Coaching and Consulting - www.twinlifecoaching.ca Leadership Services - www.amplifyingleadership.ca My mantra (quote): "Failure is transformational. Listen to it. Learn from it. Grow because of it." -Tara Lehman A Bit About Me: When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking. I’m passionate about professional development and believe in the power of lifelong learning. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success. If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Essentials Package: 3 month package that includes up to 12 hours of coaching Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Foundations of Leadership Course We have you and / or your team covered in our Foundations of Leadership course. A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership. What do we cover? 1 – Introduction and Leader vs Manager 2 – How to connect in the industry, company, strategy, employees 3 – Communication 1 4 – Communication 2 5 – Coaching employees 6 – Development of you and your employees 7 – Team development 8 – Change Management 9 – Goal Setting 1 10 – Goal Setting 2 11 – Self-care / Stress Management 12 – Time Management and Organization RISE TO LEADERSHIP PROGRAM Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success. A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher: Develop key leadership skills through training Overcome your challenges through leadership coaching Be accountable to your leadership goals through accountability and Q&A sessions Provide you resources and tools to enhance your leadership skills Encourage community and collaboration through networking opportunities What’s in it for you? Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A 1:1 Leadership call with Tara 1 time per month for the 6 months of the program Access to our Amplifying Leadership community Your own LinkedIn group to share and network to help each other grow and thrive Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only. Discounts on coaching programs Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy! In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy! Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development. https://youtu.be/5O61NBkqUbA https://youtu.be/vTPLnd48FCQ https://youtu.be/_xbWJ3n8s5A https://youtu.be/rKqxIZnMnqM https://youtu.be/LxD-d_8YLHo https://youtu.be/_LavDP4y-5k https://youtu.be/1j-GLTQ70XQ Expectations and Disappointments I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best. Leadership Authenticity and Strategic Communication Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work. Perspective on Learning Challenges I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down. Strategic Connection-Building You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made The Basics of Manners and Respect I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics Vulnerability and Transparency in Leadership I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours Tara Lehman: Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker Empowering Leaders and Business Owners to Achieve Excellence. Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations. I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time. My Mission: I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business. I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results. Explore My Services: Coaching and Consulting - www.twinlifecoaching.ca Leadership Services - www.amplifyingleadership.ca My mantra (quote): "Failure is transformational. Listen to it. Learn from it. Grow because of it." -Tara Lehman A Bit About Me: When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking. I’m passionate about professional development and believe in the power of lifelong learning. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success. If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Essentials Package: 3 month package that includes up to 12 hours of coaching Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Foundations of Leadership Course We have you and / or your team covered in our Foundations of Leadership course. A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership. What do we cover? 1 – Introduction and Leader vs Manager 2 – How to connect in the industry, company, strategy, employees 3 – Communication 1 4 – Communication 2 5 – Coaching employees 6 – Development of you and your employees 7 – Team development 8 – Change Management 9 – Goal Setting 1 10 – Goal Setting 2 11 – Self-care / Stress Management 12 – Time Management and Organization RISE TO LEADERSHIP PROGRAM Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success. A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher: Develop key leadership skills through training Overcome your challenges through leadership coaching Be accountable to your leadership goals through accountability and Q&A sessions Provide you resources and tools to enhance your leadership skills Encourage community and collaboration through networking opportunities What’s in it for you? Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A 1:1 Leadership call with Tara 1 time per month for the 6 months of the program Access to our Amplifying Leadership community Your own LinkedIn group to share and network to help each other grow and thrive Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only. Discounts on coaching programs Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

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ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry. Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world. Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL! We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success. Effective Communication Strategies for Business Success w/ Richard Blank https://youtu.be/HFjBxDm5PKQ https://youtu.be/t5g0XeWzitg https://youtu.be/Kb_XiNxQNDE https://youtu.be/b18p4Cx0OUE https://youtu.be/lwl7e7-Vu7Y https://youtu.be/1zGpADZMLSE https://youtu.be/Dyf9B3UaEHw https://youtu.be/Kb9v6dIWJs8 https://youtu.be/0pSneFpZJCE Have you ever wondered what it takes to master the art of communication in the call center industry? Summary: In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways: Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. A Creative Approach to Sales Calls I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me. Building Authentic Relationships in Customer Service The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy. Crafting unique phone interactions But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz. Energized Introduction and Personal Journey You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors. Humor and Strategy in Telemarketing Calls What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. Importance of Due Diligence in Sales Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. Navigating the High-Pressure World of Telemarketing What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Using the Buffer Boomerang Technique All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was. The Best in Education We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed. Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization. At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy. Keep your employees educated, happy and successful At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises. Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace. We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information. With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience. The Global Advantage: Building Cultural Competence For Business Success "The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status. Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts. At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena "Savvy Dining: Mastering the Art of Business Meals "Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted. In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette. In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success! The Difference is Adrienne I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients. Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners. Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me. Custom and Personalized Programs At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business. We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice. With our customized solutions, we help you achieve your objectives and build a better, more effective team. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

Communication is the foundation of all relationships, both personal and professional. In this video, Jade Malay dives into the 5 Essential Elements of Effective Communication to help you connect, influence, and inspire others effectively. Learn how to: Communicate with clarity so your message is always understood. Practice active listening to build trust and avoid misunderstandings. Show empathy to create meaningful connections with your audience. Master your non-verbal communication, including body language and tone of voice. Embrace feedback to refine your skills and improve your approach. Jade provides actionable advice and real-world examples, making these communication tips easy to apply in any setting. Whether you're giving a presentation, resolving conflicts, or building relationships, these essential elements will empower you to communicate more effectively and confidently. Don’t miss this opportunity to enhance your communication skills! Watch the video, like, and share it with those looking to level up their communication game. Subscribe for more insights from Jade Malay! #JadeMalay #CommunicationSkills #EffectiveCommunication #PersonalDevelopment #ProfessionalTips #ActiveListening

Prestige Suncrest, the latest offering by the esteemed Prestige Group, is setting new standards for luxury living in Bangalore. Strategically located in Electronic City, this ultra-modern residential project combines elegance, convenience, and tranquility to deliver a lifestyle unlike any other. https://www.prestigessuncrest.live/ https://prestigesuncrest.home.blog/ https://prestigesuncrestsouthbangalore.wordpress.com/ https://solo.to/electroniccityflats https://linkr.bio/prestigesuncrest https://www.zillow.com/profile/prestigesuncrestbanglore https://medium.com/@prestigesuncrestbanglore/premium-apartments-in-bangalores-thriving-neighborhood-of-south-bangalore-213570bb252c Project Prestige Suncrest's Important Dates are as follows: • Prelaunch Date: December 2024 • Launch Date: 29 December 2024 • Completion Time: Four Years • Possession Date: 31 December 2028 All these above dates are important in terms of project status. The project is waiting for RERA and all other approvals. Once the project construction is completed, it will be the best residential project in Electronic City, Bangalore. Prestige Group, a revered real estate developer in India, has launched this big project. The builder has launched many other projects in major cities in India. All projects are in prime locations with the best quality and offer ultra-luxury features.

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In this video, Todd Eller, an expert in behavior management, outlines his 5 effective strategies for managing challenging behaviors. Whether you're dealing with difficult behaviors in the workplace, classroom, or personal settings, these strategies will help you respond with understanding, patience, and clarity. Todd begins by emphasizing the importance of understanding the root cause of behaviors. Identifying emotional triggers or unmet needs allows you to address the behavior at its core. Next, he highlights the significance of setting clear expectations and boundaries, which reduce confusion and foster cooperation. Positive reinforcement plays a key role in Todd's approach, as rewarding good behavior encourages individuals to repeat desirable actions. He also stresses the importance of emotional regulation, encouraging calmness and composure to prevent escalation. Finally, Todd demonstrates the power of modeling desired behaviors, showing how your actions can influence others positively. These strategies are practical, actionable, and designed to create a more harmonious and productive environment. By applying Todd Eller’s tips, you can turn challenging behaviors into opportunities for growth and development. Watch now and learn how to implement these strategies in your daily life for better outcomes. Explore more about Todd Eller here: Todd Eller Website 5 Psychological Tools for Enhancing Mental Wellness Todd Eller on YouTube Todd Eller on e27 Todd Eller on ConnectGalaxy #ToddEller #BehaviorManagement #PositiveReinforcement #EmotionalRegulation #LeadershipTips #ChallengingBehaviors #BehavioralStrategies #PersonalDevelopment

The Large Cat Sculpture Wax Candle is a true masterpiece that adds an element of elegance and charm to any setting. Crafted by skilled artisans, this candle is made from the finest quality wax that ensures a clean and long-lasting burn. The intricate details of the cat sculpture are simply awe-inspiring, from the fur patterns to the piercing eyes that seem to follow you around the room. Whether you place it on your mantle, coffee table, or any other surface, this candle is sure to garner compliments from all who see it. The soothing glow of the flame combined with the calming presence of the cat sculpture make this candle a must-have for any feline lover or candle enthusiast. Please like, share, subscribe and visit our website. Thanks For Watching. www.oceanblueways.com/shop

The Thoughtful Entrepreneur by Josh Elledge. Episode 1312 with Call Center CEO Richard Blank You’re gonna love this show. SEVEN DAYS A WEEK, we cover a wide range of topics (within 15-20 minutes). We cover topics like scaling challenges, leadership, funding, marketing, and sales. We'll also let our guests share on the subjects they're well-known for. You’re going to hear real stories, from real people. THE THOUGHTFUL ENTREPRENEUR PODCAST On this DAILY founder-stories podcast, your host, Josh Elledge encourages entrepreneurs to share not only their expertise but their stories and their hearts. In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica’s Call Center, Richard Blank. UpMyInfluence quickly and easily creates B2B sales with our guaranteed proven processes – All with ZERO paid ads. We facilitate 2-3 high-level introductions each week for Agencies, Consultants, Coaches, and other B2B Service providers. https://youtu.be/xdsImuJOnvE We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics. We make introductions for you to high-level customers, decision-makers, investors, busy clients, and influencers. We have a network of more than 100 podcasts that allow us to get you connected. B2B Sales appointment setting Pro bono, Coaching, or Full Service offerings US Military Veteran Owned We believe that every person has a unique message which can positively impact the world. Even YOU! As a daily show, we're actively seeking guests. Costa Rica’s Call Center is a bilingual call center with high caliber college educated employees. Richard explains that ecotourism, cost of living, and culture are major advantages to living in Costa Rica compared to countries such as The United States. Costa Rica’s Call Center was created when Richard worked at a friend’s call center in Costa Rica teaching English. The work was something he gravitated to and decided he wanted to start his own call center business venture. Richard explains they work to fulfill the needs of the client and agent by providing support, training, and adequate hiring. Richard explains that he helps make his employees feel more confident in their language skills and broaden their vocabulary to aid them in their work duties. Costa Rica’s Call Center sets itself apart from other competitors as they are bilingual with an incredible skill set that also upholds the reserved values of Costa Rica. Richard explains a misconception about working with Costa Rica’s Call Center is getting a cheaper price because that is the price commonly used by other call centers in different countries such as India. Another misconception is the being able to partner with the company and not blurring ideals between the two such as using profanities when they do not do so as things work differently between different areas. Key Points from the Episode: What Costa Rica’s Call Center is Advantages of Costa Rica How Costa Rica’s Call Center was created The importance of linguistics How Costa Rica’s Call Center differs from its competitors Misconceptions of using Costa Rica’s Call Center Hi! I'm Josh Elledge, founder of UpMyInfluence. Thanks for wanting to learn a bit more about who we are and about our purpose! I BELIEVE EVERYONE HAS A MESSAGE THAT CAN POSITIVELY IMPACT THE WORLD I help thoughtful business leaders to completely book out their sales calendar with high-level, premium customers and partners, by leveraging their authority and harnessing the power of relationships. If you have authority in your industry, STOP competing with amateurs in the 'red ocean' of spammy lead generation. Lead with generosity instead. I founded my last company SavingsAngel.com - which I scaled to 7-figures in annual sales with zero paid ads. I truly believe like Robert Stephens, founder of GeekSquad who said, "Advertising is the tax you pay for being unremarkable." I chose, instead, to lead in generosity through more than 2,500 media appearances. Armed with remarkable success in PR, I served pro-bono in my local startup community - mostly with military-owned, women-owned, and minority-owned small businesses - helping to co-create the same success I had for many years. This led to unintentionally launching UpMyInfluence in 2014 as a media consulting and PR agency. After a few short years, we discovered that our approach to gaining PR for clients was far more valuable in gaining them sales and growing consistent and predictable revenue. When our first B2B sales client scored six figures in sales in 90 days without paid ads, we realized we had something extremely powerful in our hands. We've since helped hundreds of clients build consistent and predictable B2B sales by leveraging their authority, generosity, and platform. We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics. OUR CORE VALUES & VALUE NARRATIVES No good treasure hunt starts without a map. And no good business should start without one either! At UpMyInfluence, everything we do is guided by 5 core values designed to keep us on course no matter where we roam. We hope our “map” will not just resonate with you–but prompt you to think about what’s guiding your brand and business as well. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Thoughtful Entrepreneur, Josh Elledge, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #ThoughtfulEntrepreneur #JoshElledge #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Thoughtful Entrepreneur Episode 1312 by Josh Elledge. Special guest Call Center CEO Richard Blank https://youtu.be/xdsImuJOnvE

The Thoughtful Entrepreneur by Josh Elledge. Episode 1312 with Call Center CEO Richard Blank You’re gonna love this show. SEVEN DAYS A WEEK, we cover a wide range of topics (within 15-20 minutes). We cover topics like scaling challenges, leadership, funding, marketing, and sales. We'll also let our guests share on the subjects they're well-known for. You’re going to hear real stories, from real people. THE THOUGHTFUL ENTREPRENEUR PODCAST On this DAILY founder-stories podcast, your host, Josh Elledge encourages entrepreneurs to share not only their expertise but their stories and their hearts. In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica’s Call Center, Richard Blank. UpMyInfluence quickly and easily creates B2B sales with our guaranteed proven processes – All with ZERO paid ads. We facilitate 2-3 high-level introductions each week for Agencies, Consultants, Coaches, and other B2B Service providers. https://youtu.be/xdsImuJOnvE We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics. We make introductions for you to high-level customers, decision-makers, investors, busy clients, and influencers. We have a network of more than 100 podcasts that allow us to get you connected. B2B Sales appointment setting Pro bono, Coaching, or Full Service offerings US Military Veteran Owned We believe that every person has a unique message which can positively impact the world. Even YOU! As a daily show, we're actively seeking guests. Costa Rica’s Call Center is a bilingual call center with high caliber college educated employees. Richard explains that ecotourism, cost of living, and culture are major advantages to living in Costa Rica compared to countries such as The United States. Costa Rica’s Call Center was created when Richard worked at a friend’s call center in Costa Rica teaching English. The work was something he gravitated to and decided he wanted to start his own call center business venture. Richard explains they work to fulfill the needs of the client and agent by providing support, training, and adequate hiring. Richard explains that he helps make his employees feel more confident in their language skills and broaden their vocabulary to aid them in their work duties. Costa Rica’s Call Center sets itself apart from other competitors as they are bilingual with an incredible skill set that also upholds the reserved values of Costa Rica. Richard explains a misconception about working with Costa Rica’s Call Center is getting a cheaper price because that is the price commonly used by other call centers in different countries such as India. Another misconception is the being able to partner with the company and not blurring ideals between the two such as using profanities when they do not do so as things work differently between different areas. Key Points from the Episode: What Costa Rica’s Call Center is Advantages of Costa Rica How Costa Rica’s Call Center was created The importance of linguistics How Costa Rica’s Call Center differs from its competitors Misconceptions of using Costa Rica’s Call Center Hi! I'm Josh Elledge, founder of UpMyInfluence. Thanks for wanting to learn a bit more about who we are and about our purpose! I BELIEVE EVERYONE HAS A MESSAGE THAT CAN POSITIVELY IMPACT THE WORLD I help thoughtful business leaders to completely book out their sales calendar with high-level, premium customers and partners, by leveraging their authority and harnessing the power of relationships. If you have authority in your industry, STOP competing with amateurs in the 'red ocean' of spammy lead generation. Lead with generosity instead. I founded my last company SavingsAngel.com - which I scaled to 7-figures in annual sales with zero paid ads. I truly believe like Robert Stephens, founder of GeekSquad who said, "Advertising is the tax you pay for being unremarkable." I chose, instead, to lead in generosity through more than 2,500 media appearances. Armed with remarkable success in PR, I served pro-bono in my local startup community - mostly with military-owned, women-owned, and minority-owned small businesses - helping to co-create the same success I had for many years. This led to unintentionally launching UpMyInfluence in 2014 as a media consulting and PR agency. After a few short years, we discovered that our approach to gaining PR for clients was far more valuable in gaining them sales and growing consistent and predictable revenue. When our first B2B sales client scored six figures in sales in 90 days without paid ads, we realized we had something extremely powerful in our hands. We've since helped hundreds of clients build consistent and predictable B2B sales by leveraging their authority, generosity, and platform. We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics. OUR CORE VALUES & VALUE NARRATIVES No good treasure hunt starts without a map. And no good business should start without one either! At UpMyInfluence, everything we do is guided by 5 core values designed to keep us on course no matter where we roam. We hope our “map” will not just resonate with you–but prompt you to think about what’s guiding your brand and business as well. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Thoughtful Entrepreneur, Josh Elledge, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #ThoughtfulEntrepreneur #JoshElledge #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Thoughtful Entrepreneur Episode 1312 by Josh Elledge. Special guest Call Center CEO Richard Blank https://youtu.be/xdsImuJOnvE

The Thoughtful Entrepreneur by Josh Elledge. Episode 1312 with Call Center CEO Richard Blank You’re gonna love this show. SEVEN DAYS A WEEK, we cover a wide range of topics (within 15-20 minutes). We cover topics like scaling challenges, leadership, funding, marketing, and sales. We'll also let our guests share on the subjects they're well-known for. You’re going to hear real stories, from real people. THE THOUGHTFUL ENTREPRENEUR PODCAST On this DAILY founder-stories podcast, your host, Josh Elledge encourages entrepreneurs to share not only their expertise but their stories and their hearts. In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica’s Call Center, Richard Blank. UpMyInfluence quickly and easily creates B2B sales with our guaranteed proven processes – All with ZERO paid ads. We facilitate 2-3 high-level introductions each week for Agencies, Consultants, Coaches, and other B2B Service providers. https://youtu.be/xdsImuJOnvE We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics. We make introductions for you to high-level customers, decision-makers, investors, busy clients, and influencers. We have a network of more than 100 podcasts that allow us to get you connected. B2B Sales appointment setting Pro bono, Coaching, or Full Service offerings US Military Veteran Owned We believe that every person has a unique message which can positively impact the world. Even YOU! As a daily show, we're actively seeking guests. Costa Rica’s Call Center is a bilingual call center with high caliber college educated employees. Richard explains that ecotourism, cost of living, and culture are major advantages to living in Costa Rica compared to countries such as The United States. Costa Rica’s Call Center was created when Richard worked at a friend’s call center in Costa Rica teaching English. The work was something he gravitated to and decided he wanted to start his own call center business venture. Richard explains they work to fulfill the needs of the client and agent by providing support, training, and adequate hiring. Richard explains that he helps make his employees feel more confident in their language skills and broaden their vocabulary to aid them in their work duties. Costa Rica’s Call Center sets itself apart from other competitors as they are bilingual with an incredible skill set that also upholds the reserved values of Costa Rica. Richard explains a misconception about working with Costa Rica’s Call Center is getting a cheaper price because that is the price commonly used by other call centers in different countries such as India. Another misconception is the being able to partner with the company and not blurring ideals between the two such as using profanities when they do not do so as things work differently between different areas. Key Points from the Episode: What Costa Rica’s Call Center is Advantages of Costa Rica How Costa Rica’s Call Center was created The importance of linguistics How Costa Rica’s Call Center differs from its competitors Misconceptions of using Costa Rica’s Call Center Hi! I'm Josh Elledge, founder of UpMyInfluence. Thanks for wanting to learn a bit more about who we are and about our purpose! I BELIEVE EVERYONE HAS A MESSAGE THAT CAN POSITIVELY IMPACT THE WORLD I help thoughtful business leaders to completely book out their sales calendar with high-level, premium customers and partners, by leveraging their authority and harnessing the power of relationships. If you have authority in your industry, STOP competing with amateurs in the 'red ocean' of spammy lead generation. Lead with generosity instead. I founded my last company SavingsAngel.com - which I scaled to 7-figures in annual sales with zero paid ads. I truly believe like Robert Stephens, founder of GeekSquad who said, "Advertising is the tax you pay for being unremarkable." I chose, instead, to lead in generosity through more than 2,500 media appearances. Armed with remarkable success in PR, I served pro-bono in my local startup community - mostly with military-owned, women-owned, and minority-owned small businesses - helping to co-create the same success I had for many years. This led to unintentionally launching UpMyInfluence in 2014 as a media consulting and PR agency. After a few short years, we discovered that our approach to gaining PR for clients was far more valuable in gaining them sales and growing consistent and predictable revenue. When our first B2B sales client scored six figures in sales in 90 days without paid ads, we realized we had something extremely powerful in our hands. We've since helped hundreds of clients build consistent and predictable B2B sales by leveraging their authority, generosity, and platform. We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics. OUR CORE VALUES & VALUE NARRATIVES No good treasure hunt starts without a map. And no good business should start without one either! At UpMyInfluence, everything we do is guided by 5 core values designed to keep us on course no matter where we roam. We hope our “map” will not just resonate with you–but prompt you to think about what’s guiding your brand and business as well. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Thoughtful Entrepreneur, Josh Elledge, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #ThoughtfulEntrepreneur #JoshElledge #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Thoughtful Entrepreneur Episode 1312 by Josh Elledge. Special guest Call Center CEO Richard Blank https://youtu.be/xdsImuJOnvE