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Employee productivity or tracking their performance was formerly a problem for many managed service providers (MSPs). Along with this, most MSP employees were either unsatisfied or lacked motivation, or both.

You can view the full interview now @MeettheBoss.tv http://bit.ly/cbJBkH Tom Schmitt, President and CEO, FedEx Global Supply Chain Services, FedEx Services, is a firm believer in practical innovation leveraging all of a companys capabilities for competitive advantage. He built FedEx Solutions from scratch. CEO Fred Smith now calls it the companys secret weapon. In this interview, you will find out: Toms personal management system Why he believes scorecards are essential for modern business (and what makes a good metric) How to optimize innovation for bottom line results