Is the cost of treatment keeping you from living your best life? If costs are a concern, explore options to make healthcare accessible. For the best Ponatinib price in the Philippines or anywhere, LetsMeds is your trusted source. You can get access to life-saving drugs without emptying your savings. LetsMeds works hard to provide value without sacrificing quality. We understand the need for affordable medications. Don’t let high costs stop you from accessing life-saving treatment. For the best Ponatinib price Philippines or globally, trust LetsMeds. Contact us now to learn more about Ponatinib 15 mg price, Ponatinib 45 mg price, or Ponatinib tablet price in philippines.
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Raging Coupon offers exclusive CBD promo codes, helping you save on top-quality CBD products. Get discounts on oils, gummies, capsules, and more from trusted brands. Our regularly updated deals ensure the best savings for your wellness needs. Shop smarter with Raging Coupon and enjoy premium CBD at unbeatable prices!
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Planning for retirement doesn’t have to be stressful! In this video, Kamal Lidder, a seasoned Senior Wealth Advisor at CG Wealth Management, shares 6 simple and effective strategies to help you secure your financial future.
Whether you're just starting your retirement savings or looking to strengthen your plan, these tips will guide you in the right direction. From saving early to smart investment choices, Kamal breaks it down in an easy-to-understand way.
In this video, you’ll learn:
1. How to start saving early and grow your wealth
2. The importance of diversifying your investments
3. Ways to maximize your retirement accounts
4. How to plan for future healthcare costs
5. Smart withdrawal strategies to make your money last
6. Why reviewing your plan regularly is key
Don’t wait! Start planning for a worry-free retirement today.
Ever wondered how window awnings contribute to reducing heat gain and improving energy efficiency in your home? They play a crucial role by intercepting direct sunlight and preventing heat transfer, leading to significant energy savings. Awnings provide shade, insulation, and ventilation, which reduce the need for air conditioning and result in lower cooling costs.
Different types of awnings Such as fixed and retractable ones offer various benefits like constant shading and architectural enhancement. Now, the effectiveness of awnings isn't just about their design, but also their materials and positioning. Awnings can be made from various materials like metal and fabric.
Each offering unique benefits. Metal awnings are renowned for their durability and ability to deflect solar heat. While fabric awnings add a touch of elegance and aesthetic appeal to your home. But it's not just about the material. The installation and positioning of awnings, especially on west and south facing windows, is equally crucial.
By placing awnings strategically, you can optimize their effectiveness in minimizing solar heat gain. This simple act can significantly reduce the amount of heat entering your home, making it cooler and more comfortable. Strategic placement of awnings helps in reducing energy consumption, leading to lower energy bills and improved environmental sustainability.
But that's not all. There are other window coverings that can also contribute to your home's energy efficiency. Let's talk about blinds and screens, for instance. These seemingly simple additions can be instrumental in regulating light and warmth. By controlling the amount of sunlight that enters your home, they can help maintain a comfortable indoor temperature.
Plus, they can also prevent glare and protect your furniture from sun damage. Moreover, with the right choice of materials and colors, blinds and screens can further enhance the overall energy efficiency. They work in tandem with awnings to create a comprehensive system of heat and light regulation. So, as you see, window awnings and other window coverings not only add to your home's aesthetics, but also Also it's energy efficiency.
Contact us at:
Phone:
303-838-7291
Email:
sales@myawnings.com
Address:
11485 Old US Hwy 285,
Suite 120 Conifer, CO 80433
Website:
https://www.myawnings.com/
When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank.
Success is about moments...
When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.
Cost Savings Of Using Offshore Telemarketers
We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.
https://youtu.be/s5O_Zr6tElI
Call Centers: More than Just a Job
It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible.
It's Different When Telesales Agents Really Enjoy The Job
Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls.
In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability.
So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have.
Incorporating Soft Sales Skills
We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails.
I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business.
Positive Escalation
The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization.
I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/s5O_Zr6tElI
https://youtu.be/XfXTCN19zCo
Vintage Gaming Machines as Office Therapy
And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have.
Legal and ethical management of call lists and client responsibilities
No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.
When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank.
Success is about moments...
When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.
Cost Savings Of Using Offshore Telemarketers
We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.
https://youtu.be/s5O_Zr6tElI
Call Centers: More than Just a Job
It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible.
It's Different When Telesales Agents Really Enjoy The Job
Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls.
In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability.
So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have.
Incorporating Soft Sales Skills
We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails.
I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business.
Positive Escalation
The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization.
I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/s5O_Zr6tElI
https://youtu.be/XfXTCN19zCo
Vintage Gaming Machines as Office Therapy
And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have.
Legal and ethical management of call lists and client responsibilities
No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.
When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank.
Success is about moments...
When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.
Cost Savings Of Using Offshore Telemarketers
We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.
https://youtu.be/s5O_Zr6tElI
Call Centers: More than Just a Job
It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible.
It's Different When Telesales Agents Really Enjoy The Job
Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls.
In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability.
So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have.
Incorporating Soft Sales Skills
We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails.
I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business.
Positive Escalation
The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization.
I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/s5O_Zr6tElI
https://youtu.be/XfXTCN19zCo
Vintage Gaming Machines as Office Therapy
And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have.
Legal and ethical management of call lists and client responsibilities
No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.
When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank.
Success is about moments...
When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.
Cost Savings Of Using Offshore Telemarketers
We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.
https://youtu.be/s5O_Zr6tElI
Call Centers: More than Just a Job
It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible.
It's Different When Telesales Agents Really Enjoy The Job
Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls.
In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability.
So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have.
Incorporating Soft Sales Skills
We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails.
I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business.
Positive Escalation
The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization.
I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/s5O_Zr6tElI
https://youtu.be/XfXTCN19zCo
Vintage Gaming Machines as Office Therapy
And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have.
Legal and ethical management of call lists and client responsibilities
No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.
When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank.
Success is about moments...
When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.
Cost Savings Of Using Offshore Telemarketers
We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.
https://youtu.be/s5O_Zr6tElI
Call Centers: More than Just a Job
It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible.
It's Different When Telesales Agents Really Enjoy The Job
Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls.
In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability.
So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have.
Incorporating Soft Sales Skills
We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails.
I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business.
Positive Escalation
The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization.
I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/s5O_Zr6tElI
https://youtu.be/XfXTCN19zCo
Vintage Gaming Machines as Office Therapy
And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have.
Legal and ethical management of call lists and client responsibilities
No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.
When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank.
Success is about moments...
When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.
Cost Savings Of Using Offshore Telemarketers
We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.
https://youtu.be/s5O_Zr6tElI
Call Centers: More than Just a Job
It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible.
It's Different When Telesales Agents Really Enjoy The Job
Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls.
In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability.
So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have.
Incorporating Soft Sales Skills
We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails.
I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business.
Positive Escalation
The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization.
I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/s5O_Zr6tElI
https://youtu.be/XfXTCN19zCo
Vintage Gaming Machines as Office Therapy
And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have.
Legal and ethical management of call lists and client responsibilities
No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.
Welcome to EV Charging News Australia. I'm your host, Marc Dal Cin. Today, we're diving into some exciting developments in the world of electric vehicle charging across the country. New South Wales is making a big push to accelerate EV adoption with a significant investment in charging infrastructure. The state government has announced a $4.1 million commitment to install six hundred and seventy one electric vehicle charging ports at three hundred and ninety one sites across Sydney and Newcastle , and are providing grants to eligible businesses to supercharge the EV charger installation process. This initiative aims to provide more convenient charging options, especially for drivers without off-street parking. The investment will be matched by $8 million in private funding, resulting in a mix of chargers ranging from 7 kilowatts to 75 kilowatts. These will include pole mounted, pedestal, and kiosk-style chargers, set to be installed on footpaths and in public council car parks over the next 12 months.
One of the grant recipients, Sydney-based EV charging provider Jolt, plans to install 65 free kerbside public charging sites across seven local government areas in Sydney. Jolt's CEO, Doug McNamee, emphasized the importance of kerbside charging in busy metropolitan areas, stating it will be crucial for those lacking easy charging options at home. Speaking of Jolt, they're offering a unique proposition to EV owners. Their charging stations will provide 7 kilowatt hours of free energy per day, which translates to about 50 kilometers of driving range in just 15 minutes of charging. This initiative could lead to significant savings for EV owners, potentially up to twelve hundred dollars per year for those without access to home chargers. On a broader scale, the global EV charging landscape is set for explosive growth. The International Energy Agency projects that public charging points worldwide will exceed 15 million by 2030 and reach nearly 25 million by 2035. In the United States alone, the government aims to install 500,000 public charging ports by 2030.
As we wrap up today's episode, It's clear that EV charging spots are popping up left and right to keep up with all the demand in Sydney and New South Wales. No doubt, this stuff's crucial for getting more people into electric cars and tackling those worries about where to juice up. Got any questions? Just hit me up through our website at evchargerinstallation.au. Thank you!
The SZGH Robot Arm for Welding Metal is a technological marvel that has revolutionized the welding industry. This state-of-the-art robot arm is equipped with advanced sensors, a high-precision motion control system, and a user-friendly interface that simplifies the welding process.
The arm can weld in any position, allowing for greater flexibility and precision in welding tasks. Its automated system reduces the risk of human error and speeds up the welding process, resulting in greater efficiency and cost savings for businesses.
The robot arm is also designed to be durable, with a rugged construction that can withstand harsh welding environments. With the SZGH Robot Arm for Welding Metal, businesses can achieve higher quality welds, faster turnaround times, and ultimately, greater profitability. Please like, share, subscribe and visit our website. Thanks For Watching.
www.oceanblueways.com/shop
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
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Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
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Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
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Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Welcome to "EcoEnergia: Unleashing the Power of the Elements" in our self-sustainable city. Enjoy solar, wind, and ocean energies for savings, independence, and effortless living. Join the elemental movement for a brighter future!
Ready to make your wallet do the happy dance?
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We make it easier for people to access this life-saving treatment by supplying Sorafenib tablet brands at wholesale pricing. LetsMeds offers Sorafenib tablets at wholesale pricing, which may result in several benefits such as cost savings, convenience, availability, quality, and great customer service. Please call us at +91-7428091874 to place your order.
IXI Design, LLC, announces the launch of VideoFromText.com, a revolutionary software for Windows. This innovative tool utilizes automated AI technology to transform user-provided scripts into captivating videos, featuring voiceovers, intros, extros, and music. Offering time and cost savings, VideoFromText empowers users to create sensational videos effortlessly. The software is now available for download, with a limited-time lifetime license offer for the first 5000 orders. VideoFromText works in English, German, French, Italian, Arabic, Turkish, Spanish, and Hindi. Other languages are under development. http://storm.fm
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Why virtual meetings are and will continue to be the best win-win scenario in terms of security, accessibility, cost savings, and individualised care powered by AI. Tech4lifeenterprises
If you want to see what a Sherman Oaks solar system can do for your home or business, contact Solar Unlimited today. Solar Unlimited Sherman Oaks offers free estimates that allow you to get an idea of what the project will cost and how much you can end up saving over the lifetime of your system. On average, Sherman Oaks residents pay back their systems in under 7 years and see average savings of $57,000 over 20 years.
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At Solar Unlimited Sherman Oaks, our solar panels are designed to provide maximum efficiency and savings. We can provide you a commercial solar in Sherman Oaks that is not only affordable but also environmentally friendly. Plus, our team of experts will work with you every step of the way to ensure a smooth and seamless installation.
Solar Unlimited Sherman Oaks
15060 Ventura Blvd, Sherman Oaks, CA 91403
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My Official Website:- https://solarunlimited.com/solar-panel-sherman-oaks/
Google Plus Listing:- https://maps.google.com/maps?cid=13307605373837822872
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solar panel system
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Solar Unlimited Studio City offers top-of-the-line solar panel systems that are designed to save you money on your energy bills. Plus, our team of experts will take care of everything from installation to maintenance, so you can relax and enjoy the savings. We have a wide variety of options to choose from, so we can find the perfect solar panel system in Studio City for your home.
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12205 Ventura Blvd, #2, Studio City, CA 91604
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My Official Website:- https://solarunlimited.com/solar-panel-studio-city/
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Solar Unlimited Thousand Oaks can provide you with the perfect solar system for your needs. We have a wide variety of solar system in Thousand Oaks to choose from, and our experts can help you find the best one for your home. Our systems are reliable and affordable, and they will provide you with years of savings.
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There are pros and cons to investing when you're just starting out in the workforce, but there are more benefits than drawbacks at Prestige Aston Park.
When you invest early on in real estate, you give yourself the opportunity to make as many mistakes as possible while there's still time to correct them. When you're younger, it's easier to bounce back from these mistakes because you have fewer obligations. However, if you wait too long to start investing, the impact of your mistakes can be much more costly.
Currently, people are living longer than ever before — into their 90s and 100s. This means that when you retire, you could potentially be living for another 20 or 30 years. And since life expectancy continues to increase, it only makes sense for your retirement savings strategy to do the same.
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Solar Unlimited Studio City is the perfect place for you! We offer top-of-the-line solar panels Studio City at a fraction of the cost. we’ll take care of everything from installation to maintenance – so you can sit back and enjoy your savings.
Solar Unlimited Studio City
12205 Ventura Blvd, #2, Studio City, CA 91604
818-843-1633
My Official Website:- https://solarunlimited.com/solar-panel-studio-city/
Google Plus Listing:- https://maps.google.com/maps?cid=7131463223641960776
Service We Offer:-
solar panel system
solar repairs
solar panel installation
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Need air conditioning installation in Dearborn Michigan? Having a good working AC system is crucial once the heat of summer gets here. Even in Dearborn Michigan the need for an air conditioner is still something that we all share. Many homes have separate heating and cooling systems and each will need similar maintenance routines to ensure they last a long time. Be sure to check out our latest blog post about Air Conditioning Installation in Dearborn Michigan at the following URL:
https://michiganhvacpros.com/air-conditioning-installation-in-dearborn-michigan/
There are many advantages to replacing your home's air conditioner with a newer, more energy efficient model. From increased energy savings to a much more quiet operation. If you're considering replacing your AC be sure to always call a professional HVAC contractor in Dearborn Michigan before you attempt to do it yourself. There are many dangers and problems you may run into. Not only can you cause damage to the system but you may be injured yourself. The following are some advantages you'll enjoy when you get a new AC installation in your Dearborn Michigan home:
You can save money on future energy bills. A properly installed air conditioner can be much more energy efficient than older units. Depending on the size and SEER of the unit, you can enjoy savings of hundreds of dollars each year. Of course, this will vary depending on the condition and age of your current air conditioner system.
A new system can have a much better warranty than your old AC system. In fact, most older air conditioners are only covered by a five year warranty so if your system is older than that, the warranty may have already run out. Check with your documentation to be sure. Newer systems have better warranty packages that can last for over 15 years depending on the model and brand.
While many home owners don't think much about air quality until there is a problem, you can improve the air quality in your home tremendously with a newer air conditioner. Many newer AC systems have air quality components which can help to reduce contaminants in the air along with killing viruses and odors in the air. If you're ready to upgrade your AC system in Dearborn Michigan be sure to visit Michigan HVAC Pros today to learn more.
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Video URL: https://youtu.be/pH8D4YveMVI
Prestige great acres is a residential plotted development property situated off Sarjapur Road, the eastern part of Bangalore. The property is developed on a large land space. Prestige great acres is a Prestige groups development. There are many plot units available on preferable sizes on odd and even sizes. The great acres plot sizes are not yet disclosed.
The Prestige great acres, Sarjapur road plotted community is yet to be launched. The launch date would be announced soon. The RERA approval of these lands is yet to be approved. The number of units in the community is not known.
As we all know, Investing on earth is smart and wise savings. These plots are well demanding as Sarjapur Road is the most demanding residential area in Bangalore. When it comes to vacant lands the tough is more.
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Sonic Loans Inc. was founded by Mortgage industry experts to provide a better way for folks to buy or #refinanceyourhome in Dearborn MI. A mortgage refinance is the replacement of an existing mortgage with another mortgage under different terms. Mortgage refinancing can lower your monthly payments, which can add up to significant savings.
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Air Conditioning Installation in Dearborn Michigan
Need air conditioning installation in Dearborn Michigan? Having a good working AC system is crucial once the heat of summer gets here.
Even in Dearborn Michigan the need for an air conditioner is still something that we all share. Many homes have separate heating and
cooling systems and each will need similar maintenance routines to ensure they last a long time. Be sure to check out our latest blog
post about Air Conditioning Installation in Dearborn Michigan
There are many advantages to replacing your home's air conditioner with a newer, more energy efficient model. From increased energy
savings to a much more quiet operation. If you're considering replacing your AC be sure to always call a professional HVAC contractor in
Dearborn Michigan before you attempt to do it yourself. There are many dangers and problems you may run into. Not only can you
cause damage to the system but you may be injured yourself. The following are some advantages you'll enjoy when you get a new AC
installation in your Dearborn Michigan home:
You can save money on future energy bills. A properly installed air conditioner can be much more energy efficient than older units.
Depending on the size and SEER of the unit, you can enjoy savings of hundreds of dollars each year. Of course, this will vary depending
on the condition and age of your current air conditioner system.
A new system can have a much better warranty than your old AC system. In fact, most older air conditioners are only covered by a five
year warranty so if your system is older than that, the warranty may have already run out. Check with your documentation to be sure.
Newer systems have better warranty packages that can last for over 15 years depending on the model and brand.
While many home owners don't think much about air quality until there is a problem, you can improve the air quality in your home
tremendously with a newer air conditioner. Many newer AC systems have air quality components which can help to reduce contaminants
in the air along with killing viruses and odors in the air. If you're ready to upgrade your AC system in Dearborn Michigan be sure to visit
Michigan HVAC Pros today to learn more.
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One session of Fractional Skin Resurfacing (FSR - treats fine lines & wrinkles, acne scars, hyperpigmentation) for £299. Savings of £56 from regular price.
One session of Fractional Skin Resurfacing (FSR - treats fine lines & wrinkles, acne scars, hyperpigmentation) for £299. Savings of £56 from regular price.
One session of Fractional Skin Resurfacing (FSR - treats fine lines & wrinkles, acne scars, hyperpigmentation) for £299. Savings of £56 from regular price.
One session of Fractional Skin Resurfacing (FSR - treats fine lines & wrinkles, acne scars, hyperpigmentation) for £299. Savings of £56 from regular price.
A small teaser of the work that is being developed on the SVG blockchain and the exchange. Some tests operations of the blockchain and the communication with the Savingscoin nodes.
First Savingscoin "sLotery". May 3, 2020. Rules: 3 Tiers with 3 Seats at the podium each! Follow our social media: Join us on Telegram: https://lnkd.in/g76shHU To the moon!
On this International Labor Day, nothing like showing a little bit more of our work! DexVault it’s Savingscoin significant milestone on the platform, so why not lifting the veil a little bit more before the closed beta is available!
Dear savers, one of Savingscoin greatest moments is right after the corner! ℹ️ The launch of the closed beta version of DexVault, our wallet with built-in exchange , along with the test-net blockchain, is coming soon.
