Lifelong Learners Collective by Ella Catherine. Discover the Lost Art of sales with Richard Blank.
Expand your mind to elevate your life!
On this podcast, I interview game-changers from across the globe who are here to share gems of information that they have mined through success. Occasionally, you will hear straight from me, on recent discoveries and practices I implement.
In this episode, Richard Blank, CEO of Costa Rica Call Centers, discusses the lost art of talking on the phone and the importance of soft skills in effective phone conversations. He shares his personal journey and how he became the CEO of a call center in Costa Rica. Richard emphasizes the need for phone conversations in retaining clients, upselling, and receiving referrals. He also provides tips for dealing with irate customers and preserving energy and emotional balance during phone conversations. Additionally, Richard highlights the power of humor and storytelling in creating meaningful connections over the phone.
Season 4 Episode 9. March 20th, 2024.
Experiencing Costa Rica's Pura Vida and Mental Decompression
And the culture here, it's a very united culture. It's a very proud culture. We mentioned Pura Vida, which means pure life. They're really into nature. So, I mean, with all the national parks that you visited and the monkeys that are hanging around, the sloths and iguanas and butterflies, it's like being in a painting. It really is. Maybe when you decompress, my friend, and you put the phone away and you sit under that palm tree next to a waterfall out in the rainforest and no one's around you, maybe that's the sort of thing that can recharge your batteries and get you in a healthier state of mind. The shame that I see is when people bring that mental baggage with them and hoping that that will erase it when they come here. But no, they need to separate the two. Or when people are here, they go maybe a little above and beyond in regards to adventure.
https://youtu.be/P0ZIdIAveek
https://youtu.be/68QHH2qszcU
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Lifelong Learners Collective, Ella Catherine, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#LifelongLearnersCollective #EllaCatherine #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Lifelong Learners Collective by Ella Catherine. Discover the Lost Art of sales with Richard Blank.
Expand your mind to elevate your life!
On this podcast, I interview game-changers from across the globe who are here to share gems of information that they have mined through success. Occasionally, you will hear straight from me, on recent discoveries and practices I implement.
In this episode, Richard Blank, CEO of Costa Rica Call Centers, discusses the lost art of talking on the phone and the importance of soft skills in effective phone conversations. He shares his personal journey and how he became the CEO of a call center in Costa Rica. Richard emphasizes the need for phone conversations in retaining clients, upselling, and receiving referrals. He also provides tips for dealing with irate customers and preserving energy and emotional balance during phone conversations. Additionally, Richard highlights the power of humor and storytelling in creating meaningful connections over the phone.
Season 4 Episode 9. March 20th, 2024.
Experiencing Costa Rica's Pura Vida and Mental Decompression
And the culture here, it's a very united culture. It's a very proud culture. We mentioned Pura Vida, which means pure life. They're really into nature. So, I mean, with all the national parks that you visited and the monkeys that are hanging around, the sloths and iguanas and butterflies, it's like being in a painting. It really is. Maybe when you decompress, my friend, and you put the phone away and you sit under that palm tree next to a waterfall out in the rainforest and no one's around you, maybe that's the sort of thing that can recharge your batteries and get you in a healthier state of mind. The shame that I see is when people bring that mental baggage with them and hoping that that will erase it when they come here. But no, they need to separate the two. Or when people are here, they go maybe a little above and beyond in regards to adventure.
https://youtu.be/P0ZIdIAveek
https://youtu.be/68QHH2qszcU
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Lifelong Learners Collective, Ella Catherine, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#LifelongLearnersCollective #EllaCatherine #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Welcome to EV Charging News Australia. I'm your host, Marc Dal Cin. Today, we're diving into some exciting developments in the world of electric vehicle charging across the country. New South Wales is making a big push to accelerate EV adoption with a significant investment in charging infrastructure. The state government has announced a $4.1 million commitment to install six hundred and seventy one electric vehicle charging ports at three hundred and ninety one sites across Sydney and Newcastle , and are providing grants to eligible businesses to supercharge the EV charger installation process. This initiative aims to provide more convenient charging options, especially for drivers without off-street parking. The investment will be matched by $8 million in private funding, resulting in a mix of chargers ranging from 7 kilowatts to 75 kilowatts. These will include pole mounted, pedestal, and kiosk-style chargers, set to be installed on footpaths and in public council car parks over the next 12 months.
One of the grant recipients, Sydney-based EV charging provider Jolt, plans to install 65 free kerbside public charging sites across seven local government areas in Sydney. Jolt's CEO, Doug McNamee, emphasized the importance of kerbside charging in busy metropolitan areas, stating it will be crucial for those lacking easy charging options at home. Speaking of Jolt, they're offering a unique proposition to EV owners. Their charging stations will provide 7 kilowatt hours of free energy per day, which translates to about 50 kilometers of driving range in just 15 minutes of charging. This initiative could lead to significant savings for EV owners, potentially up to twelve hundred dollars per year for those without access to home chargers. On a broader scale, the global EV charging landscape is set for explosive growth. The International Energy Agency projects that public charging points worldwide will exceed 15 million by 2030 and reach nearly 25 million by 2035. In the United States alone, the government aims to install 500,000 public charging ports by 2030.
As we wrap up today's episode, It's clear that EV charging spots are popping up left and right to keep up with all the demand in Sydney and New South Wales. No doubt, this stuff's crucial for getting more people into electric cars and tackling those worries about where to juice up. Got any questions? Just hit me up through our website at evchargerinstallation.au. Thank you!
Whether you're an adventure seeker or looking to unwind, our guide highlights the best experiences, luxurious suites, and top-notch amenities including infinity pools, spa treatments, and gourmet dining. Experience romantic sunsets, explore nearby attractions like Tulum and Chichen Itza, and indulge in diverse dining and entertainment options.
Perfect for families or couples, with activities ranging from water parks to serene spas. Dive into Cancun's blend of relaxation, recreation, and elegance.
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Prestige Raintree Park Details
From secure meeting rooms for professionals to swimming pools, gyms, and mini-parks for families, there is something for everyone. Based on green trees and the new model, the whole experience has been enriched by adding elements of peace and harmony to the living space. We're also committed to quality materials and construction for durability, durability, and comfort for years to come. Prestige Raintree Park offers a luxurious lifestyle that combines urban comfort with beautiful surroundings. Whether you are looking for a luxury residence or a spacious hotel, this project will suit your needs. Located in an idyllic place on earth, Prestige Raintree Park in Whitefield, Bangalore embodies this dream. The project is located on 70 acres and offers a variety of housing options to meet the unique needs of more than 2,500 families. Prestige Raintree Park has well-designed 2, 3, and 4 BHK flats to ensure every family finds the perfect home. Whitefield's prime location connects to important areas like Marathahalli, Sarjapur, and Koramangala. This strategic release streamlines travel and facilitates access to activities and day trips. Whether you work in the tech park of Marathahalli, enjoy the nightlife of Koramangala, or frequent the surrounding areas of Sarjapur, staying at Prestige Raintree Park puts you right in the middle of it all.
https://www.prestigeraintreepark.live/
https://www.youtube.com/channel/UCo2OQ4A_M35WJZRbtABTM6g
Copied from MobyGames: A complete 3D re-construction of Universal Studios, where you can spend a day at the park and ride the many rides and see the attractions that are part of the real life studios.
In the center of Rajendra Nagar, Hyderabad, lies a futuristic mega residential complex in pre-launch called The Prestige City Hyderabad. It provides a selection of opulent villas and apartments with 1, 2, and 3 BHK sizes. With tech parks, IT firms, and retail and commercial areas all nearby, the location is ideal for both residential and commercial buildings.
https://www.prestigecityhyd.in
The Prestige City Rajendra Nagar Address is Umda Nagar, Budwel, East Hyderabad Telangana 500052. It has a good transport network with many buses connecting all city parts. The project is in a main location near big IT parks, which provide jobs to many people. Some IT parks near this project include
GMR SEZ
World Trade Center
Amazon warehouse
TSIIC Hardware Park.
Some shopping areas near the project include Prestige Forum Mall, Mantra Mall, and GMR Aero Plaza. Some schools near the project include Edfiy World School, Rockwell School, Glendale Academy, Delhi School of Excellence, etc. Some hospitals near the project include
Mythri hospital
Zoi hospital
Apollo Hospitals DRDO
Trident Hospital
One of the biggest advantages of investing in Prestige City Umda Nagar is its best public transport system. This big project is in the liveliest areas. With its greenery and calm surroundings, this project offers a mix of modern features and green natural beauty. Some location advantages of the project include
https://www.theprestigecityhyd.in
https://www.prestigekingscounty.ind.in/
Prestige Kings County is spread across over massive acres of prime real estate and features the very best in the Prestige Developers plotted segment in Bangalore. The project offers spacious plots ranging from 1200 sq ft to 4000 sq ft with number plots with luxurious features.
Prestige Kings County today offers studio plots along with sizes of 30x40, 30x50, 40x60 and 50x80 Considering the prices of plots shooting up in Bangalore, the price range of plots can be around Rs. 1.01 Crore- 5.15 Crore.
Prestige Kings County is more than just a residential plotted development; it is a gateway to an unparalleled quality of life in Rajapura, Bangalore. With its serene location, world-class amenities, impeccable quality, and promising investment potential, this project stands out as the best choice for those seeking a prestigious address in one of Bangalore's most sought-after neighborhoods. Embrace a lifestyle of luxury and tranquility at Prestige Kings County.
https://www.prestigesouthernstar.ind.in
The task is an insignia of extravagance and delight. The metropolitan homes presented here are sizable, vaporous, and normally lit. The pads are drafted with indispensable Vaastu aphorisms. Each house is illustrated to approach normal sunshine. The outside sees flawlessly slide into the inside from tall windows and enormous overhangs. The persistent arranging utilizes accessible space to make a home cherished by all. The pads are outfitted with quality fittings from worldwide brands.
Prestige Southern Star is a presumed property firm situated in Bengaluru. The firm appeared in 1986. The brand is presently 30 decades old. It has pitched in excess of 270 tasks with SBA 150 M sq ft. The Gathering has provided food cheerful homes to in excess of 5000 blissful families.
Prestige Southern Star is situated in the best areas of South Bangalore in Begur, off Bannerghatta Principal Street. The site is surrounded by top MNCs, tech parks, IT, and ITES firms. The region is the most potential realty center of the city with numerous famous endeavors. The district has the best drive networks through street and rail. The region has very much laid social arrangements, wide streets, and flyovers.
Godrej Splendour is a excessive degree pre-deliver off extra area with the aid of Godrej Properties in Whitefield, Bangalore. It offers large rooms 1, 2 and three BHK pads spread throughout sizeable areas of place that is recognised for land locale.
Whitefield is a vicinity in East Bangalore with development parks and high rises. In light of its closeness to paintings and retail plazas nearby, there may be a big interest round here. The locale contains the fundamental IT association of the city, enrolling lakhs of employees.
This undertaking homes 1/2/three BHK cushions enthralled with legitimate comforts which for a reality will in shape the requirements of all of its locals. Its best place is the maximum proper for IT experts working in Electronic town, outer ring road area
Visit: https://www.godrejsplendour.net.in/master-plan.html
Refer: https://www.godrejsplendour.net.in/blog/ongoing-projects-in-whitefield.html
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Godrej Splendour is a futuristic residential luxury apartment project in Whitefield East Bangalore.The undertaking is set to convey 1161 present day homes combined with a-list conveniences. The improvement size is 17.76 sections of land. The Municipality includes 9 skyscraper towers facilitating 1, 2, and 3 BHK condos. The condo sizes (SBA) range from 604 Sq. Ft. to 1234 Sq. Ft. The expense of the condo begins at Rs. 63.99 Lakhs. The task is expected for fulfillment by Year-2025.Whitefield is a significant area in Bangalore. It has a place with the eastern zone of the city. The region is one of the top of the line property objections. It is likewise an essential business community facilitating numerous IT/ITES firms and Tech parks. The site incorporates top lodging networks with current homes. The region has great schools, universities, and medical clinics. Whitefield is all around associated with the remainder of the city.
Refer: https://www.godrejsplendour.org.in/
Our goal is to develop multi-disciplined Adrenaline Parks that provide the most awesome aerial and recreational activities in any domestic or international market
Copied from PlayStation DataCenter: Hawk's back. With new technology. New Pros. And new tricks. Skate as legendary Tony Hawk or 12 other Pro Skaters. Create Your Own Custom Skaters. Build Your Own Custom Skate Parks with The 3D Real-Time Park Editor.
Gettysburg Battlefield Resort is a camping resort with cabins, tent sites, and RV sites. With a full range of amenities including our very own Battlefield reenactment grounds, Olympic size swimming pool, a playground for the little ones, ball fields and courts, a general store and ice cream parlor, our very own game room, stocked pond and nature trails as well as themed activities through the week, the option are endless! Call us at (855) 432-8457 for more information about Gettysburg campground or visit our website.
Gettysburg Battlefield Resort
1960 Emmitsburg Rd, Gettysburg, PA 17325
(855) 432-8457
My Official Website: https://www.travelresorts.com/locations/gettysburg-battlefield-resort/
Google Plus Listing: https://maps.google.com/maps?cid=15352719819056723877
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RV Camping
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Northshore Landing Resort is a family-owned camp resort in North Beach. A playful railroad theme is just a hint of all the fun you will have at this one-of-a-kind resort. Offering full hook-up RV Sites, Cabin Rentals, and Tent Sites. The campground is full of authentic railroad boxcars, club cars, and cabooses – and you can spend the night in one! Situated on 55 acres on the enchanted Lake Oconee, North Shore Landing is a pure natural beauty.
Northshore Landing Resort
2541 Carey Station Rd, Greensboro, GA 30642
(855) 432-8457
My Official Website: https://www.travelresorts.com/locations/north-shore-landing-resort/
Google Plus Listing: https://maps.google.com/maps?cid=9420223384203054774
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RV Camping
Camping Resorts
Private RV Resorts
RV Campground
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Twitter: https://twitter.com/camptra
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Wally World Riverside Resort is a family-friendly resort in Ohio. It has all the amenities you would expect from a four-star resort, but with an added twist. The resort is designed for families with kids of all ages and it has a large water park for those hot summer days. The Wally World Riverside Resort is perfect for a weekend getaway or an extended family vacation.
Wally World Riverside Resort
16121 Co Hwy 23, Loudonville, OH 44842
(855) 432-8457
My Official Website: https://www.travelresorts.com/locations/wally-world-riverside-resort/
Google Plus Listing: https://maps.google.com/maps?cid=10283014900734219377
Service We Offer:
RV Camping
Camping Resorts
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RV Campground
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Gettysburg Battlefield Resort is proud to present our RV campground & resort offering the perfect combination of amenities and historic camping. Whether you want to explore or just sit and relax and be one with nature, Gettysburg is unmatched in its possibilities for you and your family. Call us at (855) 432-8457 for more information about rv parks Gettysburg PA or visit our website.
Gettysburg Battlefield Resort
1960 Emmitsburg Rd, Gettysburg, PA 17325
(855) 432-8457
My Official Website: https://www.travelresorts.com/locations/gettysburg-battlefield-resort/
Google Plus Listing: https://maps.google.com/maps?cid=15352719819056723877
Service We Offer
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
Follow Us On
Facebook: https://www.facebook.com/GettysburgBattlefieldResort
Twitter: https://twitter.com/camptra
Instagram: https://www.instagram.com/gettysburgbattlefieldresortpa/
Pinterest: https://www.pinterest.com/gettysburgbattlefieldresort/
We are proud to present our Northshore Landing Resort & campground offering the perfect combination of amenities and rustic camping. Our friendly staff can fill you in on all of the great ways to make your stay a memorable experience. Call us at (855) 432-8457 for more information about RV parks in Georgia or visit our website.
Northshore Landing Resort
2541 Carey Station Rd, Greensboro, GA 30642
(855) 432-8457
My Official Website: https://www.travelresorts.com/locations/north-shore-landing-resort/
Google Plus Listing: https://maps.google.com/maps?cid=9420223384203054774
Service We Offer
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
Follow Us On
Facebook: https://www.facebook.com/NorthShoreLanding
Twitter: https://twitter.com/camptra
Instagram: https://www.instagram.com/northshorelandingresortga/
Pinterest: https://www.pinterest.com/northshorelandingresorts/
At Wally World Riverside Resort, we are so excited to show you all we have to offer and invite you to become part of the Travel Resorts Family! Whether you’re planning a retreat for the whole family, a group of friends or a getaway for two, there’s no shortage of unique activities to explore at resorts. Call us at (855) 432-8457 for more information about rv parks in Columbus Ohio or visit our website.
Wally World Riverside Resort
16121 Co Hwy 23, Loudonville, OH 44842
(855) 432-8457
Official Website: https://www.travelresorts.com/locations/wally-world-riverside-resort/
Google Plus Listing: https://maps.google.com/maps?cid=10283014900734219377
Other Service We Provide
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
Follow Us On
Facebook: https://www.facebook.com/WallyWorldResort
Twitter: https://twitter.com/camptra
Instagram: https://www.instagram.com/wallyworldriversideresortoh/
Pinterest: https://www.pinterest.com/wallyworldriversideresorts/
Water parks are a fantastic way to have fun while also beating the heat. In the UAE, there are numerous water parks with various slides, water sports, and other activities.
Dave Lorenzo: All right, Richard. So before we went to that break, I asked you to think of a case study for us. Have you come up with one?
Richard Blank: I have, in fact, I can make it easy for you. I could do it across all verticals. How does that sound? So it applies to every account that I have. I always have an answer for that. A couple things we can do.
Richard Blank: The first thing is there's certain words that you have because the vowels in Spanish in English could give away. So we write certain words out phonetically for them, even though they need to know how to spell it properly, that can eliminate any sort of confusion or any sort of guessing. The second thing is, let's say for an example, that we're representing a company that's out of Chicago in a certain suburbs.
Richard Blank: What we like to do with a lot of the times is just take a Google. Right around the block and just to see the local pizza parlors, the parks, the churches, and what's going on around there. So instead of just giving us specific direction, we can talk about Mike's pizza, which everybody knows more than anything.
Richard Blank: And finally, we, we have to ensure that if people do follow up or even subcategory questions that we need to have every single sort of vocabulary for that. Doesn't mean that we need to have it memorized, but we should have a glossary of terms. So just, if something comes up, we're skilled enough to say that's an excellent question, Dave, and we could look it up while we're answering that question for you.
Richard Blank: Many people are capable of doing that. So as long as we're on a level playing field and we're given all the resources to, as you say, make it. Like we're in the United States and we know what the shore is and cheese fries and things like that. Then, uh, maybe tell us a couple more local flavors that we have or things that we should be aware of.
Richard Blank: And those are the sort of calls that we make to the people where it sounds like we have more in common with them and we know where we're going. It's. A simple, an example, like what we're calling businesses, instead of just saying, how are you a lot of the times we'll ask, Hey, how's Costa Rica's call center doing today in the tens of thousands of calls, I've analyzed.
Richard Blank: We find that company name, spike technique by asking about a company or organization, a lot of people have responded with you've been here before, or you an alumni sounds like, you know where you're going. You can parlay that with an extension or a person's name. And so you're rotting on that sort of high of familiarity, and they'll be able to transfer you.
Richard Blank: I always believe that lying on the phone is not ethical. I'm not saying I'm lying and I'm not saying that we're being slick. There's nothing wrong with being clever. And as long as you say a person's name a certain way, or a company's name a certain way with your anonymity, they can kind of maybe reduce the fact that you're a telemarketer or you're selling something and you make a different sort of first impression approach.
Richard Blank: And so these are the sort of things that enable us to prolong our conversations to at least increase our odd. Of a conversion ratio. I could give you 50 tips and tricks today, but we don't have as much time to go over that. But I think the most important thing, my, my friend, Dave, and thank you so much for you and your audience's time is that I think the first 30 seconds of the phone call is ideal.
Richard Blank: You need to, once again, not be egocentric, you need to put that company first and by saying their names and being polite to those that answer the phone. And making sure that they get credit when you are transferred or have given you information. And you should especially do that when you do a follow up letter, because you're probably separating yourself, Dave, from a thousand other people, and I've had the secretary or gatekeeper say, you know, thank you very much for that positive escalation.
Richard Blank: I got a raise or I got acknowledged, or it just made me feel good after 30 years, you're the first person to say that. So of course they're waiting for my call to transfer it for the close. I believe in woo way. Why have resistance do at least resistance allow the wind and the current to take you so any sort of friction and forced motion is not natural.
Richard Blank: I think that if I can gain their confidence in the beginning and show very nice, uh, reserved side where I can still close a deal, but I'm not gonna do it. Like you see in the movies I can, but that's out of character for. And if I'm looking to have long term relationships with people, it's not a one and a done, I want to get referred.
Richard Blank: I want Dave you and my network together to grow as well. And as I say before, coming on your show today, I, I wanted to share with you certain things that enabled me to be in business for 14 years and running this call center. If I were not able to do these sort of baseline ethics, morals, sort of phone calls for my clients, this would've never worked.
Richard Blank: and, um, if anything of nothing taking that away today is that if you, if you reject more than you accept, if you stand tall to your beliefs and you do things to make your great grandparents proud, you're gonna preserve, you're gonna last, you'll have the endurance. You'll make it through the tough times.
Richard Blank: Cuz those are the times you look in the mirror and you ask yourself, is this still worth it? Well, it is worth it. I have a luxury trade. This should have never happened. The fact that I'm here in Costa Rica for 21 years. And I have a company with my wife after 14 years. It's a long shot from Northeast Philadelphia.
Richard Blank: So I smile every day. I've learned to do that and I've learned to give my agents dignity and to know every single one of their names and to break bread with them. And I have the largest collection of pinball here. When you visit me, you'll see. So it's free play that it can play pinball with me, go to the Pacman machine, make yourself comfortable.
Richard Blank: Because that's my goal in a call center environment, which is a grind is, is to be the opposite. This is not a boiler room. This could be a career for these young men and women. They could build it like me. And if I could be the last boss they ever have, maybe when they move on, they can know every agent's name and keep that sort of tradition that I have. Dave.
Dave Lorenzo: That's terrific. I love it.
Inside BS Show has accepted my invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dave Lorenzo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/30D56dNySFU
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
Sycamore Lodge Resort is a long term RV parks in North Carolina. It has a variety of amenities for its guests. Sycamore Lodge Resort is located in the heart of the Blue Ridge Mountains and has been providing affordable, comfortable and convenient accommodations since many years. Guests can enjoy all the amenities that are offered by this resort.
Sycamore Lodge Resort
1059 Sycamore Ln, Jackson Springs, NC 27281
(855) 432-8457
My Official Website:- https://www.travelresorts.com/locations/sycamore-lodge-resort/
Google Plus Listing:- https://maps.google.com/maps?cid=375887173642379595
Service We Offer:-
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
Follow Us On:-
Twitter:- https://twitter.com/camptra
Instagram:- https://www.instagram.com/sycamorelodgeresortnc/
Pinterest:- https://www.pinterest.com/sycamorelodgeresort/
Facebook:- https://www.facebook.com/SycamoreLodge
Gettysburg Battlefield Resort is proud to present our campground & resort offering the perfect combination of amenities and historic camping. They have all the amenities you would expect from a resort including full hookups for RVs, tent camping, showers and bathrooms, laundry facilities, swimming pool, playgrounds and recreation areas. Call at (855) 432-8457 for more information about Gettysburg rv camping or visit our website.
Gettysburg Battlefield Resort
1960 Emmitsburg Rd, Gettysburg, PA 17325
(855) 432-8457
My Official Website:- https://www.travelresorts.com/locations/gettysburg-battlefield-resort/
Google Plus Listing:- https://maps.google.com/maps?cid=15352719819056723877
Service We Offer:-
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
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Northshore Landing Resort is your destination for a perfect place to stay in the Greensboro area. We offer exceptional amenities that allow you to enjoy your time with us. Whether you're looking for a place to relax and rejuvenate or an enjoyable venue for family, friends, and business associates, we are the resort for you. Enjoy our saltwater pool, fitness center with cardio equipment and free weights, and restaurant. Call at (855) 432-8457 for more information about north landing rv resort or visit our website.
Northshore Landing Resort
2541 Carey Station Rd, Greensboro, GA 30642
(855) 432-8457
My Official Website:- https://www.travelresorts.com/locations/northshore-landing-resort/
Google Plus Listing:- https://maps.google.com/maps?cid=9420223384203054774
Service We Offer:-
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
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Twitter:- https://twitter.com/camptra
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Wally World Riverside Resort is a family-friendly riverside resort rv park. Wally World offers the perfect location for your next vacation. We have RV sites that are just a short walk from the beach or you can enjoy their heated pool and spa.
Wally World Riverside Resort
16121 Co Hwy 23, Loudonville, OH 44842
(855) 432-8457
My Official Website:- https://www.travelresorts.com/locations/wally-world-riverside-resort/
Google Plus Listing:- https://maps.google.com/maps?cid=10283014900734219377
Service We Offer:-
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
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Twitter:- https://twitter.com/camptra
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Rocky Fork Ranch is so excited to show you all we have to offer and invite you to become part of the Travel Resorts Family! Over 200 campsites plus 101 lodging facilities make up the developed portion of Rocky Fork Ranch. Our resort accommodations are complemented by a clubhouse, indoor pool, gym, hot tub, adult lounge, game room and much more in order to provide guests with the comforts they desire while enjoying our 850 acres of wooded and rolling landscape. Call at (855) 432-8457 for more information about rv parks near Cambridge Ohio or visit our website.
Rocky Fork Ranch
74978 Broadhead Rd, Kimbolton, OH 43749
(855) 432-8457
My Official Website:- https://www.travelresorts.com/locations/rocky-fork-ranch/
Google Plus Listing:- https://maps.google.com/maps?cid=13057873303923751012
Service We Offer:-
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
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Instagram:- https://www.instagram.com/rockyforkranchkimbolton/
Northshore Landing Resort is the perfect place to stay when vacationing in a RV. Our Georgia RV parks offer beautiful scenery, convenient amenities, and plenty of activities for everyone in the family. As a member-based campground, neighbors become friends and friends become family. We are so excited to show you all we have to offer and invite you to become part of the Travel Resorts Family!
Northshore Landing Resort
2541 Carey Station Rd, Greensboro, GA 30642
(855) 432-8457
My Official Website:- https://www.travelresorts.com/locations/northshore-landing-resort/
Google Plus Listing:- https://maps.google.com/maps?cid=9420223384203054774
Service We Offer:-
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
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Pinterest:- https://www.pinterest.com/northshorelandingresorts/
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Northshore Landing Resort is the perfect place to stay! With campgrounds in Georgia, we offer something for everyone. From RV sites to tent camping, we have everything you need to make your vacation unforgettable.
Northshore Landing Resort
2541 Carey Station Rd, Greensboro, GA 30642
(855) 432-8457
My Official Website:- https://www.travelresorts.com/locations/northshore-landing-resort/
Google Plus Listing:- https://maps.google.com/maps?cid=9420223384203054774
Service We Offer:-
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
Follow Us On:-
Facebook:- https://www.facebook.com/NorthShoreLanding
Twitter:- https://twitter.com/camptra
Pinterest:- https://www.pinterest.com/northshorelandingresorts/
Instagram:- https://www.instagram.com/northshorelandingresortga/
Wally World Riverside Resort offers guests all the amenities they need while on vacation. With plenty of activities to choose from, guests will never find themselves bored during their stay. Our riverside resort is located right on the river, so guests can enjoy beautiful views and peaceful sounds from their room. We also offer a variety of room types to choose from, so everyone can find the perfect fit for their needs.
Wally World Riverside Resort
16121 Co Hwy 23, Loudonville, OH 44842
(855) 432-8457
My Official Website:- https://www.travelresorts.com/locations/wally-world-riverside-resort/
Google Plus Listing:- https://maps.google.com/maps?cid=10283014900734219377
Service We Offer:-
RV Camping
Camping Resorts
Private RV Resorts
RV Campground
Follow Us On:-
Facebook:- https://www.facebook.com/WallyWorldResort
Twitter:- https://twitter.com/camptra
Pinterest:- https://www.pinterest.com/wallyworldriversideresorts/
Instagram:- https://www.instagram.com/wallyworldriversideresortoh/
Mahindra Eden is an ultimate reflection of the urban chic lifestyle brought to us by Mahindra Group. The project hosts in its lap 64 exclusively designed Apartments, each being an epitome of elegance and simplicity. Mahindra Eden Apartment comprises every modern amenity required for luxury living namely 24Hrs Backup Electricity, Banquet Hall, Basket Ball Court, Covered Car Parking, Gym, Intercom, Jacuzzi Steam Sauna, Jogging Track, Landscaped Garden, Lift, Party Area, Play Area, Security Personnel, Swimming Pool and Visitor Parking. Mahindra Eden Sale is in the company of schools, hospitals, shopping destinations, tech parks and every civic amenity required, so that you spend less time on the road and more at home.
Godrej Park Retreat is one of the most awaited project of Bangalore. Park Retreat Property comprises of 1, 2 & 3 BHK apartments in Sarjapur for Sale. It will deliver you the best society in one of the biggest hustle bustle of Bangalore. Location which is close to all major tech parks of Bangalore. Sarjapur has everything from schools to all major companies and connectivity to all parts of Bangalore. It has also all the daily refreshments and retail to all major shopping hubs in the location. One of the best of the best restaurants are based out of this location. Its time to immediately pick up a property in Sarjapur.
Website: https://www.godrejparkretreats.in
Refer:
https://www.behance.net/godrejparkretreatsin
https://github.com/godrejparkretreatsin
https://www.f6s.com/park-retreat
The Location of Vaishnavi Life is growing over the years and has got all the finest infrastructure. There are many IT parks, large IT corridors and other industrial spaces like Aerospace Park and SEZ in the vicinity. Vaishnavi Life's other facilities like schools, banks, petrol pumps, shopping malls, supermarkets are all present in the region. Devanahalli obviously has great connectivity with other areas as the BIA is present in the same area.
Website : https://www.vaishnavilife.net.in/
Prestige Aston Park is a community of elegant high rise homes located in Sarjapur, a fleetly developing region in East Bengaluru.
Prestige Aston Park is a part of the forthcoming “ The Prestige City” Township, which comprises manor plots, apartments, estates and a proposed Forum retail boardwalk.
Prestige Aston Park’s position on Sarjapur Road puts it right in the centre of everything.
Prestige Aston Park giving offers excellent connectivity to Hosur Road, Whitefield, Koramangala and HSR Layout, Work capitals, seminaries, quality health care installations, promenades and hospices are all within close reach.
Your home at Prestige Aston Park is intelligently planned to give maximum natural light and ventilation, and promote accessible living.
You have a choice of three- bed and four- bed homes to impeccably suit your requirements.
https://www.prestigeastonpark.in/
https://www.prestigecity.gen.in/
https://www.onfeetnation.com/profiles/blogs/prestige-aston-park-provides-designs-suites-and-villas-in-1
https://archive.org/details/prestige-aston-parks
https://www.goconqr.com/en-IN/note/34175224/Prestige-Aston-Park-is-the-luxaury-villas--Plots---Apartment-in-Sarjapur-Road-Bangalore
Prestige Finsbury Park is one of the leading real estate inventors of India.
Prestige Finsbury Park has completed further than 192 systems gauging across64.12 million square bottom of advanced area, including domestic, marketable, Retail and Hospitality.
At present Prestige Finsbury Park have got over 65 ongoing systems gauging over 67 Million square bases of area.
Some of the major brands and Transnational companies in Prestige Finsbury Park structures includes Oracle, Yes Bank, Rolex, 3M, Ducati, Hilton,
Ellucian, Louis Vuitton and further.
Some of the ongoing & Terminated domestic Parcels of Prestige Group includes Prestige Golfshire, Kingfisher Towers, Edwardian,
Leela Places, White Meadows Prestige Jindal City, Lake Ridge, Falcon City, Hermitage, Kew Gardens, Silver Oak, Prestige Song of the South,
Lakeside Habitat & Prestige Park Squareetc.
Prestige Finsbury Park Amenities
Prestige Finsbury Park is a large domestic township with all inner and out-of-door amenities.
Some of the amenities in the design are swimming pool with toddler's pool, Club House, Library, Crèche, Mini Theatre, Health Club, Billiards,
Table Tennis, Squash Court, Badminton Court, Banquet Hall, Gym & Multi purpose Hall.
Some of the Out-of-door amenities includes out-of-door party area, Squash Courts, Children’s Play Area, Tennis Court, Basket Ball Court,
Landscaped Gardens spread across the township, Justice Practice nets, Jogging & Walking tracks, Parks and further.
https://www.prestigefinsburypark.gen.in/
https://www.prestigecityavalonpark.in/
https://slashdot.org/submission/14830901/prestige-finsbury-park-launched-new-apartment-in-bangalore
https://www.vecteezy.com/members/prestigefinsburypa950897
Our hotels in Tropic UT provides the best vacation experience possible. With our comfortable rooms and scenic surroundings, we are confident that your guests will have an unforgettable time at Bryce Pioneer Village. Make sure to book with us!
Bryce Pioneer Village
80 S Main Street, Tropic, UT 84776, USA
435-679-8546
Official Website:- https://www.brycepioneervillage.com/
Google Plus Listing:- https://maps.google.com/maps?cid=9396753322828562616&hl=en
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Bryce Pioneer Village at Bryce Canyon National Park is one of the top-rated hotels, lodging, and attraction destinations in Tropic UT. We offer a unique hotel, rv parks, lodging & accommodation experience in the southern Utah region. The accommodations include both motel rooms and cabins. With 13 acres of property, Bryce Pioneer Village offers plenty of room to escape and find a quiet spot to relax. Enjoy a place to yourself and retreat to your peaceful and cozy room when it's time to sleep. Bryce Canyon National Park hotels offer an interior entrance with accommodations for two (one queen bed) or four (two double beds). Call Us at 435-679-8546 for more information about rv parks in Tropic UT.
Bryce Pioneer Village
80 S Main Street, Tropic, UT 84776, USA
435-679-8546
Official Website:- https://www.brycepioneervillage.com/
Google Plus Listing:- https://maps.google.com/maps?cid=9396753322828562616&hl=en
Our Other Links
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Notoriety Finsbury Park – Regent comprises of roomy condo units intended to boost characteristic light and ventilation in the living space. These are stylishly planned roomy units expected to inspire a feeling of extravagance and refinement. The belonging date of Prestige Finsbury Park is from June 2023 onwards. This municipality has on offer probably the most premium and tip top extravagance condos in Bangalore. Life in the municipality will be saturated with extravagance and refinement. North Bangalore is a quick creating region of Bangalore with various IT parks and SEZs coming up here. Land in this zone of Bangalore is seeing a blast with fast appreciations in the cost. This guarantees great resale worth of the condos at Prestige Finsbury Park if taking a gander at it from a simply speculation perspective. Glory Finsbury Park offers extravagance pads in Bangalore, set in salubrious environmental factors with a-list conveniences accessible.
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Bryce Pioneer Village at Bryce Canyon National Park is one of the top-rated #tropicutahhotels, lodging, and attraction destinations. We offer a unique hotel, #lodgingbrycecanyonut & accommodation experience in the southern Utah region. The #brycecanyonaccommodation include both motel rooms and cabins. Bryce Pioneer Village invites you to sit back. relax and enjoy the beautiful sites of southern Utah. Located just ten minutes from the entrance to Bryce Canyon, Bryce Pioneer Village is the place to stay on your tour of Utah.
Bryce Pioneer Village
80 S Main Street, Tropic, UT 84776, USA
435-679-8546
Official Website:- https://www.brycepioneervillage.com/
Google Plus Listing:- https://maps.google.com/maps?cid=9396753322828562616&hl=en
Find Us On Google Search:- https://www.google.com/search?q=Bryce+Pioneer+Village&kgmid=/g/1tfrxz8k
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bryce canyon lodge cabins:- https://www.brycepioneervillage.com/facilities/western-cabins/
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earth.google:- https://earth.google.com/web/@37.6228524,-112.0819628,1919.44909479a,1000d,30y,0h,0t,0r/data=MicKJQojCiExblBvcWlJNDBtLTZ0R01XN0VTYTAwU3dBV1dQdWwzTjQ
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