Not Quite After Midnight Podcast interview with Richard Blank. CEO call center Costa Rica.
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Be sure to listen in and share the show with others who might enjoy or benefit from it.
The show is also available on Facebook and all the major podcasting platforms.
Enjoy.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
https://youtu.be/mvUa8fLuv9k
https://youtu.be/DvQOfvPrpTg
https://youtu.be/8BgvA-3mnbc
https://youtu.be/l8o_8hl5fXQ
https://youtu.be/1f1dVEf7TNo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Not Quite After Midnight Podcast interview with Richard Blank. CEO call center Costa Rica.
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Be sure to listen in and share the show with others who might enjoy or benefit from it.
The show is also available on Facebook and all the major podcasting platforms.
Enjoy.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
https://youtu.be/mvUa8fLuv9k
https://youtu.be/DvQOfvPrpTg
https://youtu.be/8BgvA-3mnbc
https://youtu.be/l8o_8hl5fXQ
https://youtu.be/1f1dVEf7TNo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Not Quite After Midnight Podcast interview with Richard Blank. CEO call center Costa Rica.
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Be sure to listen in and share the show with others who might enjoy or benefit from it.
The show is also available on Facebook and all the major podcasting platforms.
Enjoy.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
https://youtu.be/mvUa8fLuv9k
https://youtu.be/DvQOfvPrpTg
https://youtu.be/8BgvA-3mnbc
https://youtu.be/l8o_8hl5fXQ
https://youtu.be/1f1dVEf7TNo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Not Quite After Midnight Podcast interview with Richard Blank. CEO call center Costa Rica.
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Be sure to listen in and share the show with others who might enjoy or benefit from it.
The show is also available on Facebook and all the major podcasting platforms.
Enjoy.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
https://youtu.be/mvUa8fLuv9k
https://youtu.be/DvQOfvPrpTg
https://youtu.be/8BgvA-3mnbc
https://youtu.be/l8o_8hl5fXQ
https://youtu.be/1f1dVEf7TNo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Not Quite After Midnight Podcast interview with Richard Blank. CEO call center Costa Rica.
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Be sure to listen in and share the show with others who might enjoy or benefit from it.
The show is also available on Facebook and all the major podcasting platforms.
Enjoy.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
https://youtu.be/mvUa8fLuv9k
https://youtu.be/DvQOfvPrpTg
https://youtu.be/8BgvA-3mnbc
https://youtu.be/l8o_8hl5fXQ
https://youtu.be/1f1dVEf7TNo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Not Quite After Midnight Podcast with Richard Blank, Rox Burkey & Charles Breakfield.
I would like to thank my wonderful guests, Charles Breakfield, Rox Burkey, and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. 2022-12-29
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Rox & Charles are an IT team who happen to have have set up and fixed call centers, among other professional challenges, and co-authored the Enigma series of books. You can learn more about them on their website: https://www.enigmabookseries.com/.
How will these three mesh during the show? What will they find out they have in common? What about their differences? Find out here.
The show is recorded "live-to-tape," so there's no telling what will happen.
Be sure to listen in and share the show with others who might enjoy or benefit from it.
The show is also available on Facebook and all the major podcasting platforms.
Enjoy.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
Building Team Culture Through Personal Connection and Trust
In order for me to have grown my business, I needed to delegate and bring in professionals. I'm a guest in this country. I'm a marketer and I'm a salesman and a trainer. So I needed the accountants and the attorneys and human resources and IT. And so by having that leap of faith in people allowed me to grow. But this is the foundation training. And I can answer your question real quickly, Charles, in regards to the incoming shrapnel that you're talking about. When people come into my call center, because there is a lot of options here, Amazons in Costa Rica with teleperformance, concentric sites, you name it. How do I compete? Well, first and foremost, I know somebody's name. And Bill, I know you. Everyone's going to know your name and you'll know everyone's name in your leadership. Secondly, I asked them to give me a coming of age moment. I just don't want the interview. I want to hear when you beat up a bully and saved a kitten. Why? So I can use that on rainy Wednesdays. I really see the depth of the individual that I'm dealing with.
Losing the Connection: COVID's Impact on Workplace Culture
Thank you for bringing that up. And it's actually the topic that ails me the most. I believe in synergy. We're in a very interactive, artistic environment. And you can feed off of that, especially somebody who's having a very good day. And so I was very thankful that during COVID, I was able to adjust and have people work from home. We're very fortunate. But I lost my I became a print, Rox. I'm not a painting anymore. I don't have the chance to play pinball with them downstairs or walk the rows or break bread with them. Come on, you know what I'm talking about. I'm standing behind them when they're ripping phone. That was taken away from me. And am I still able to perform? Sure. They're saving money. They're saving time. They're at home. We make sure through the sort of internet connections that they are capable through labor laws. to work from home and we do the Zooms and everything, but we lost a beautiful thing that we once had. And I think helped build a sort of company culture.
The Honor of Sharing a Meal Abroad and Old-School European Adventures
been a lot of different places but my favorite part of traveling out of anything is when i'm invited into somebody's home for a meal i mean it's incredible when you meet their family and you get to taste the local dish but I see it as more as a huge compliment and an honor to sit at somebody's table. And so I've been very fortunate visiting friends and things like that. But when I was a junior in college, I spent my entire year abroad in Europe, 93 and 94, and I stayed over the winter of 93. I didn't go back to the States. I was in Europe for 10 months. living in Spain. But then over that Christmas break, I was able to travel to about 14 countries. So you're doing the Eurorail, you're staying in the youth hostels, and this is 93. And so you don't have your cell phones on your computers. It was still old school. You're reading books, you're staying up late, drinking coffee, talking to people. You're making plans and meeting up and doing the things how we grew up. And I'm actually still in touch with a lot of the people that I went on those adventures with.
https://youtu.be/vDP0jkjcu4A
https://youtu.be/e0Yvs2GvC_w
https://youtu.be/aQUWqB-D7zs
https://youtu.be/EEXdF1z7LTY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Charles Breakfield, Rox Burkey, Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
By Bil Hatch
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms.
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Charles Breakfield and Rox Burkey are award-winning authors known for the Enigma Series, a collection of gripping techno-thrillers that blend cybersecurity, espionage, and advanced technology. With extensive backgrounds in IT and cybersecurity, they bring authenticity to their stories, exploring the dangers of cybercrime, digital warfare, and artificial intelligence. Their books feature intricate plots, dynamic characters, and high-stakes action, captivating readers with fast-paced storytelling. In addition to writing, they are passionate advocates for cybersecurity awareness and frequently engage in public speaking to discuss the evolving impact of technology. Their ability to merge technical expertise with thrilling narratives has earned them critical acclaim and a dedicated readership. Together, they continue to push the boundaries of the techno-thriller genre.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CharlesBreakfield #RoxBurkey #NotQuiteAfterMidnightPodcast #BilHatch, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Not Quite After Midnight Podcast with Richard Blank, Rox Burkey & Charles Breakfield.
I would like to thank my wonderful guests, Charles Breakfield, Rox Burkey, and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. 2022-12-29
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Rox & Charles are an IT team who happen to have have set up and fixed call centers, among other professional challenges, and co-authored the Enigma series of books. You can learn more about them on their website: https://www.enigmabookseries.com/.
How will these three mesh during the show? What will they find out they have in common? What about their differences? Find out here.
The show is recorded "live-to-tape," so there's no telling what will happen.
Be sure to listen in and share the show with others who might enjoy or benefit from it.
The show is also available on Facebook and all the major podcasting platforms.
Enjoy.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
Building Team Culture Through Personal Connection and Trust
In order for me to have grown my business, I needed to delegate and bring in professionals. I'm a guest in this country. I'm a marketer and I'm a salesman and a trainer. So I needed the accountants and the attorneys and human resources and IT. And so by having that leap of faith in people allowed me to grow. But this is the foundation training. And I can answer your question real quickly, Charles, in regards to the incoming shrapnel that you're talking about. When people come into my call center, because there is a lot of options here, Amazons in Costa Rica with teleperformance, concentric sites, you name it. How do I compete? Well, first and foremost, I know somebody's name. And Bill, I know you. Everyone's going to know your name and you'll know everyone's name in your leadership. Secondly, I asked them to give me a coming of age moment. I just don't want the interview. I want to hear when you beat up a bully and saved a kitten. Why? So I can use that on rainy Wednesdays. I really see the depth of the individual that I'm dealing with.
Losing the Connection: COVID's Impact on Workplace Culture
Thank you for bringing that up. And it's actually the topic that ails me the most. I believe in synergy. We're in a very interactive, artistic environment. And you can feed off of that, especially somebody who's having a very good day. And so I was very thankful that during COVID, I was able to adjust and have people work from home. We're very fortunate. But I lost my I became a print, Rox. I'm not a painting anymore. I don't have the chance to play pinball with them downstairs or walk the rows or break bread with them. Come on, you know what I'm talking about. I'm standing behind them when they're ripping phone. That was taken away from me. And am I still able to perform? Sure. They're saving money. They're saving time. They're at home. We make sure through the sort of internet connections that they are capable through labor laws. to work from home and we do the Zooms and everything, but we lost a beautiful thing that we once had. And I think helped build a sort of company culture.
The Honor of Sharing a Meal Abroad and Old-School European Adventures
been a lot of different places but my favorite part of traveling out of anything is when i'm invited into somebody's home for a meal i mean it's incredible when you meet their family and you get to taste the local dish but I see it as more as a huge compliment and an honor to sit at somebody's table. And so I've been very fortunate visiting friends and things like that. But when I was a junior in college, I spent my entire year abroad in Europe, 93 and 94, and I stayed over the winter of 93. I didn't go back to the States. I was in Europe for 10 months. living in Spain. But then over that Christmas break, I was able to travel to about 14 countries. So you're doing the Eurorail, you're staying in the youth hostels, and this is 93. And so you don't have your cell phones on your computers. It was still old school. You're reading books, you're staying up late, drinking coffee, talking to people. You're making plans and meeting up and doing the things how we grew up. And I'm actually still in touch with a lot of the people that I went on those adventures with.
https://youtu.be/vDP0jkjcu4A
https://youtu.be/e0Yvs2GvC_w
https://youtu.be/aQUWqB-D7zs
https://youtu.be/EEXdF1z7LTY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Charles Breakfield, Rox Burkey, Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
By Bil Hatch
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms.
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Charles Breakfield and Rox Burkey are award-winning authors known for the Enigma Series, a collection of gripping techno-thrillers that blend cybersecurity, espionage, and advanced technology. With extensive backgrounds in IT and cybersecurity, they bring authenticity to their stories, exploring the dangers of cybercrime, digital warfare, and artificial intelligence. Their books feature intricate plots, dynamic characters, and high-stakes action, captivating readers with fast-paced storytelling. In addition to writing, they are passionate advocates for cybersecurity awareness and frequently engage in public speaking to discuss the evolving impact of technology. Their ability to merge technical expertise with thrilling narratives has earned them critical acclaim and a dedicated readership. Together, they continue to push the boundaries of the techno-thriller genre.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CharlesBreakfield #RoxBurkey #NotQuiteAfterMidnightPodcast #BilHatch, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Not Quite After Midnight Podcast with Richard Blank, Rox Burkey & Charles Breakfield.
I would like to thank my wonderful guests, Charles Breakfield, Rox Burkey, and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. 2022-12-29
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Rox & Charles are an IT team who happen to have have set up and fixed call centers, among other professional challenges, and co-authored the Enigma series of books. You can learn more about them on their website: https://www.enigmabookseries.com/.
How will these three mesh during the show? What will they find out they have in common? What about their differences? Find out here.
The show is recorded "live-to-tape," so there's no telling what will happen.
Be sure to listen in and share the show with others who might enjoy or benefit from it.
The show is also available on Facebook and all the major podcasting platforms.
Enjoy.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
Building Team Culture Through Personal Connection and Trust
In order for me to have grown my business, I needed to delegate and bring in professionals. I'm a guest in this country. I'm a marketer and I'm a salesman and a trainer. So I needed the accountants and the attorneys and human resources and IT. And so by having that leap of faith in people allowed me to grow. But this is the foundation training. And I can answer your question real quickly, Charles, in regards to the incoming shrapnel that you're talking about. When people come into my call center, because there is a lot of options here, Amazons in Costa Rica with teleperformance, concentric sites, you name it. How do I compete? Well, first and foremost, I know somebody's name. And Bill, I know you. Everyone's going to know your name and you'll know everyone's name in your leadership. Secondly, I asked them to give me a coming of age moment. I just don't want the interview. I want to hear when you beat up a bully and saved a kitten. Why? So I can use that on rainy Wednesdays. I really see the depth of the individual that I'm dealing with.
Losing the Connection: COVID's Impact on Workplace Culture
Thank you for bringing that up. And it's actually the topic that ails me the most. I believe in synergy. We're in a very interactive, artistic environment. And you can feed off of that, especially somebody who's having a very good day. And so I was very thankful that during COVID, I was able to adjust and have people work from home. We're very fortunate. But I lost my I became a print, Rox. I'm not a painting anymore. I don't have the chance to play pinball with them downstairs or walk the rows or break bread with them. Come on, you know what I'm talking about. I'm standing behind them when they're ripping phone. That was taken away from me. And am I still able to perform? Sure. They're saving money. They're saving time. They're at home. We make sure through the sort of internet connections that they are capable through labor laws. to work from home and we do the Zooms and everything, but we lost a beautiful thing that we once had. And I think helped build a sort of company culture.
The Honor of Sharing a Meal Abroad and Old-School European Adventures
been a lot of different places but my favorite part of traveling out of anything is when i'm invited into somebody's home for a meal i mean it's incredible when you meet their family and you get to taste the local dish but I see it as more as a huge compliment and an honor to sit at somebody's table. And so I've been very fortunate visiting friends and things like that. But when I was a junior in college, I spent my entire year abroad in Europe, 93 and 94, and I stayed over the winter of 93. I didn't go back to the States. I was in Europe for 10 months. living in Spain. But then over that Christmas break, I was able to travel to about 14 countries. So you're doing the Eurorail, you're staying in the youth hostels, and this is 93. And so you don't have your cell phones on your computers. It was still old school. You're reading books, you're staying up late, drinking coffee, talking to people. You're making plans and meeting up and doing the things how we grew up. And I'm actually still in touch with a lot of the people that I went on those adventures with.
https://youtu.be/vDP0jkjcu4A
https://youtu.be/e0Yvs2GvC_w
https://youtu.be/aQUWqB-D7zs
https://youtu.be/EEXdF1z7LTY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Charles Breakfield, Rox Burkey, Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
By Bil Hatch
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms.
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Charles Breakfield and Rox Burkey are award-winning authors known for the Enigma Series, a collection of gripping techno-thrillers that blend cybersecurity, espionage, and advanced technology. With extensive backgrounds in IT and cybersecurity, they bring authenticity to their stories, exploring the dangers of cybercrime, digital warfare, and artificial intelligence. Their books feature intricate plots, dynamic characters, and high-stakes action, captivating readers with fast-paced storytelling. In addition to writing, they are passionate advocates for cybersecurity awareness and frequently engage in public speaking to discuss the evolving impact of technology. Their ability to merge technical expertise with thrilling narratives has earned them critical acclaim and a dedicated readership. Together, they continue to push the boundaries of the techno-thriller genre.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CharlesBreakfield #RoxBurkey #NotQuiteAfterMidnightPodcast #BilHatch, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Not Quite After Midnight Podcast with Richard Blank, Rox Burkey & Charles Breakfield.
I would like to thank my wonderful guests, Charles Breakfield, Rox Burkey, and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. 2022-12-29
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Rox & Charles are an IT team who happen to have have set up and fixed call centers, among other professional challenges, and co-authored the Enigma series of books. You can learn more about them on their website: https://www.enigmabookseries.com/.
How will these three mesh during the show? What will they find out they have in common? What about their differences? Find out here.
The show is recorded "live-to-tape," so there's no telling what will happen.
Be sure to listen in and share the show with others who might enjoy or benefit from it.
The show is also available on Facebook and all the major podcasting platforms.
Enjoy.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
Building Team Culture Through Personal Connection and Trust
In order for me to have grown my business, I needed to delegate and bring in professionals. I'm a guest in this country. I'm a marketer and I'm a salesman and a trainer. So I needed the accountants and the attorneys and human resources and IT. And so by having that leap of faith in people allowed me to grow. But this is the foundation training. And I can answer your question real quickly, Charles, in regards to the incoming shrapnel that you're talking about. When people come into my call center, because there is a lot of options here, Amazons in Costa Rica with teleperformance, concentric sites, you name it. How do I compete? Well, first and foremost, I know somebody's name. And Bill, I know you. Everyone's going to know your name and you'll know everyone's name in your leadership. Secondly, I asked them to give me a coming of age moment. I just don't want the interview. I want to hear when you beat up a bully and saved a kitten. Why? So I can use that on rainy Wednesdays. I really see the depth of the individual that I'm dealing with.
Losing the Connection: COVID's Impact on Workplace Culture
Thank you for bringing that up. And it's actually the topic that ails me the most. I believe in synergy. We're in a very interactive, artistic environment. And you can feed off of that, especially somebody who's having a very good day. And so I was very thankful that during COVID, I was able to adjust and have people work from home. We're very fortunate. But I lost my I became a print, Rox. I'm not a painting anymore. I don't have the chance to play pinball with them downstairs or walk the rows or break bread with them. Come on, you know what I'm talking about. I'm standing behind them when they're ripping phone. That was taken away from me. And am I still able to perform? Sure. They're saving money. They're saving time. They're at home. We make sure through the sort of internet connections that they are capable through labor laws. to work from home and we do the Zooms and everything, but we lost a beautiful thing that we once had. And I think helped build a sort of company culture.
The Honor of Sharing a Meal Abroad and Old-School European Adventures
been a lot of different places but my favorite part of traveling out of anything is when i'm invited into somebody's home for a meal i mean it's incredible when you meet their family and you get to taste the local dish but I see it as more as a huge compliment and an honor to sit at somebody's table. And so I've been very fortunate visiting friends and things like that. But when I was a junior in college, I spent my entire year abroad in Europe, 93 and 94, and I stayed over the winter of 93. I didn't go back to the States. I was in Europe for 10 months. living in Spain. But then over that Christmas break, I was able to travel to about 14 countries. So you're doing the Eurorail, you're staying in the youth hostels, and this is 93. And so you don't have your cell phones on your computers. It was still old school. You're reading books, you're staying up late, drinking coffee, talking to people. You're making plans and meeting up and doing the things how we grew up. And I'm actually still in touch with a lot of the people that I went on those adventures with.
https://youtu.be/vDP0jkjcu4A
https://youtu.be/e0Yvs2GvC_w
https://youtu.be/aQUWqB-D7zs
https://youtu.be/EEXdF1z7LTY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Charles Breakfield, Rox Burkey, Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
By Bil Hatch
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms.
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Charles Breakfield and Rox Burkey are award-winning authors known for the Enigma Series, a collection of gripping techno-thrillers that blend cybersecurity, espionage, and advanced technology. With extensive backgrounds in IT and cybersecurity, they bring authenticity to their stories, exploring the dangers of cybercrime, digital warfare, and artificial intelligence. Their books feature intricate plots, dynamic characters, and high-stakes action, captivating readers with fast-paced storytelling. In addition to writing, they are passionate advocates for cybersecurity awareness and frequently engage in public speaking to discuss the evolving impact of technology. Their ability to merge technical expertise with thrilling narratives has earned them critical acclaim and a dedicated readership. Together, they continue to push the boundaries of the techno-thriller genre.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CharlesBreakfield #RoxBurkey #NotQuiteAfterMidnightPodcast #BilHatch, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Not Quite After Midnight Podcast with Richard Blank, Rox Burkey & Charles Breakfield.
I would like to thank my wonderful guests, Charles Breakfield, Rox Burkey, and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful. 2022-12-29
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Rox & Charles are an IT team who happen to have have set up and fixed call centers, among other professional challenges, and co-authored the Enigma series of books. You can learn more about them on their website: https://www.enigmabookseries.com/.
How will these three mesh during the show? What will they find out they have in common? What about their differences? Find out here.
The show is recorded "live-to-tape," so there's no telling what will happen.
Be sure to listen in and share the show with others who might enjoy or benefit from it.
The show is also available on Facebook and all the major podcasting platforms.
Enjoy.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
Building Team Culture Through Personal Connection and Trust
In order for me to have grown my business, I needed to delegate and bring in professionals. I'm a guest in this country. I'm a marketer and I'm a salesman and a trainer. So I needed the accountants and the attorneys and human resources and IT. And so by having that leap of faith in people allowed me to grow. But this is the foundation training. And I can answer your question real quickly, Charles, in regards to the incoming shrapnel that you're talking about. When people come into my call center, because there is a lot of options here, Amazons in Costa Rica with teleperformance, concentric sites, you name it. How do I compete? Well, first and foremost, I know somebody's name. And Bill, I know you. Everyone's going to know your name and you'll know everyone's name in your leadership. Secondly, I asked them to give me a coming of age moment. I just don't want the interview. I want to hear when you beat up a bully and saved a kitten. Why? So I can use that on rainy Wednesdays. I really see the depth of the individual that I'm dealing with.
Losing the Connection: COVID's Impact on Workplace Culture
Thank you for bringing that up. And it's actually the topic that ails me the most. I believe in synergy. We're in a very interactive, artistic environment. And you can feed off of that, especially somebody who's having a very good day. And so I was very thankful that during COVID, I was able to adjust and have people work from home. We're very fortunate. But I lost my I became a print, Rox. I'm not a painting anymore. I don't have the chance to play pinball with them downstairs or walk the rows or break bread with them. Come on, you know what I'm talking about. I'm standing behind them when they're ripping phone. That was taken away from me. And am I still able to perform? Sure. They're saving money. They're saving time. They're at home. We make sure through the sort of internet connections that they are capable through labor laws. to work from home and we do the Zooms and everything, but we lost a beautiful thing that we once had. And I think helped build a sort of company culture.
The Honor of Sharing a Meal Abroad and Old-School European Adventures
been a lot of different places but my favorite part of traveling out of anything is when i'm invited into somebody's home for a meal i mean it's incredible when you meet their family and you get to taste the local dish but I see it as more as a huge compliment and an honor to sit at somebody's table. And so I've been very fortunate visiting friends and things like that. But when I was a junior in college, I spent my entire year abroad in Europe, 93 and 94, and I stayed over the winter of 93. I didn't go back to the States. I was in Europe for 10 months. living in Spain. But then over that Christmas break, I was able to travel to about 14 countries. So you're doing the Eurorail, you're staying in the youth hostels, and this is 93. And so you don't have your cell phones on your computers. It was still old school. You're reading books, you're staying up late, drinking coffee, talking to people. You're making plans and meeting up and doing the things how we grew up. And I'm actually still in touch with a lot of the people that I went on those adventures with.
https://youtu.be/vDP0jkjcu4A
https://youtu.be/e0Yvs2GvC_w
https://youtu.be/aQUWqB-D7zs
https://youtu.be/EEXdF1z7LTY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Charles Breakfield, Rox Burkey, Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
By Bil Hatch
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms.
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Charles Breakfield and Rox Burkey are award-winning authors known for the Enigma Series, a collection of gripping techno-thrillers that blend cybersecurity, espionage, and advanced technology. With extensive backgrounds in IT and cybersecurity, they bring authenticity to their stories, exploring the dangers of cybercrime, digital warfare, and artificial intelligence. Their books feature intricate plots, dynamic characters, and high-stakes action, captivating readers with fast-paced storytelling. In addition to writing, they are passionate advocates for cybersecurity awareness and frequently engage in public speaking to discuss the evolving impact of technology. Their ability to merge technical expertise with thrilling narratives has earned them critical acclaim and a dedicated readership. Together, they continue to push the boundaries of the techno-thriller genre.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#CharlesBreakfield #RoxBurkey #NotQuiteAfterMidnightPodcast #BilHatch, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Not Quite After Midnight Podcast. Special guests Tony Selimi and Richard Blank. October 13th, 2022.
I would like to thank my wonderful guests, Tony Jeton Selimi and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful.
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Tony is an Internationally Award-Winning Life Strategist and Business Coach Specializing in Human Behavior, Leadership Development, and Maximizing Business and Human Potential. Find out more about him on his website: https://tonyselimi.com.
How will these two mesh during the show? What will they find out they have in common? What about their differences? You're in the right place to find out.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
Defining Moments: Inner Battles, Priorities, and Leadership During COVID
Because it's not those battles that we fight on the outside. It's those that we fight within ourselves that defines who we become. Very good. And so also you see your priorities if you're about to lose everything. It's like if your house is burning, what's the one thing you run in and grab? Is it your photographs, your dog? I don't know. But you realize you could lose everything if I could just keep one thing. And I don't know, it grounds you. During COVID, there were a lot of individuals that I had extremely high expectations on and they disappointed me so. And then you had other individuals that really stepped up the plate. showed leadership didn't surprise me I always knew they had it in them but really
Following Intuition and the Magic of Science and Spirit
Sometimes I think about falling in love. I believe in metaphysics. I believe in certain sort of things we can't explain and can't control. And so a lot of this stuff, I believe, is just your intuition, your tingles, your sixth sense that kicks in. And so I like to put a little bit of magic dust on some of these thoughts to see if there's any sort of things out there that are assisting me and getting me there, like stars being aligned, in a sense. I believe totally in that, Richard. It's, you know, it's that intuition, that very strong intuition that I had since I was a child. You know, what I haven't shared, it's like, you know, I was in hospital for almost like two years in a life support machine at the age of eight. But when I was born, my parents were told by the spiritual teacher that they used to go saying he's going to be a master healer, he'll go around the world and do all the work that I'm doing now. But, you know, for me, it was a hoo-ha thing. But one thing I always love to learn, it's understanding science and spirit.
https://youtu.be/AFrvqkudDGM?si=QYEizMROzglOO0Ee
https://youtu.be/SK4haXsWuTg
https://youtu.be/bJAcnvLm1Tw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Not quite after midnight podcast, Bil Hatch, Tony J. Selimi, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
By Bil Hatch
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms.
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Over the last 30 years, Tony J. Selimi has helped individuals from all professions, including A-List celebrities, royals, senior executives, business owners, entrepreneurs, corporate clients, global leaders, politicians, doctors, lawyers, bankers, speakers, coaches, and authors to achieve their aspirations and go from where they are to where they know they want to be. Tony’s vast knowledge, experience and perspective from working with clients in various industries and professions allows him to effectively and efficiently assist you get unstuck and provide you with a unique, individual and targeted integrated coaching and mentoring approach to achieving results at times of doubt, forced change, fear of the unknown and uncertainty. As your coaching partner he will help you unleash your magnificence, excel and empower yourself in all critical areas of life, and live fulfilled, authentically and freely on your terms. Organizations seek his expertise to boost productivity, performance, profits and overall employee wellbeing. Some of the world’s top CEOs have sought his expertise to help them increase shareholder value by focusing on and leveraging their strengths, innovation, and successes.
Unleash Your Brilliance. Elevate Your Business. Embody Fulfilment.
In the fast-paced worlds of leadership, entrepreneurship, and influence, even the most accomplished individuals face moments of doubt, disconnection, and stagnation. You may find yourself at a crossroads—where purpose fades, pressure mounts, and clarity feels out of reach.
Whether you’re a CEO navigating complex business transformations, a founder scaling under stress, or a public figure battling internal battles behind the spotlight—these silent challenges impact not just performance, but your health, relationships, and legacy.
This is where Tony J. Selimi steps in.
A globally recognised human behaviour expert, board-level advisor, award-winning author, and transformational life and business strategist, Tony specialises in assisting high-level leaders rise from crisis to clarity, confusion to confidence, and burnout to breakthrough.
No matter where you are in the world, Tony is available for both virtual and in-person sessions. He is committed to focusing you on achieving your personal, relational, financial, business, and professional goals.
Ready for your breakthrough?
Book a transformative coaching or business strategy session with Tony today by emailing info@tonyselimi.com. Discover how to unlock your fullest potential, purpose, and profits and start thriving in every aspect of your life with clarity, confidence, and certainty.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Notquiteaftermidnightpodcast #BilHatch #TonyJSelimi, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Visit On :- https://arigafoods.com/pages/corporate-gifting-companies
While Diwali or Raksha Bandhan remains a cornerstone of corporate gifting in India, forward-thinking companies like Ariga Foods recognize the value of celebrating employees throughout the year. Strategic gifting not only boosts morale but also strengthens brand loyalty and fosters a positive workplace culture. As a leading corporate gift company specializing in dry fruits corporate gifting and luxury corporate gifts, Ariga Foods offers a range of options to suit various occasions.
Visit On :- https://arigafoods.com/pages/corporate-gifting-companies
Corporate gifting has evolved from simple gestures to strategic tools that foster loyalty, build brand recognition, and strengthen business relationships. In this landscape, dry fruits corporate gifting has emerged as a top choice among companies for its universal appeal, health benefits, and elegance. At Ariga Foods, we bring you premium dry fruits curated especially for festivals, events, and celebrations. Whether it’s Corporate gifting ideas for Diwali or an appreciation token for team achievements, our exquisite dry fruit offerings stand as the perfect luxury corporate gifts.
Corporate gifting is a powerful way to strengthen business relationships, boost employee morale, and show appreciation. However, to make a lasting impression, it's essential to choose the right corporate gifting suppliers and vendors.
Visit On :- https://arigafoods.com/pages/corporate-gifting-companies
Corporate gifting is an excellent way to foster relationships, express gratitude, and make a lasting impression on clients, employees, and business partners. At Ariga Foods, we offer a wide range of thoughtfully curated gift boxes that are perfect for various occasions and events.
More Information To Visit:- https://arigafoods.com/pages/corporate-gifting-companies
In the corporate world, gifting has evolved into a meaningful gesture that goes beyond tradition. Whether it's expressing gratitude, strengthening business relationships, or celebrating festivals, the art of corporate gifting holds significant value. Among the many options available, dry fruits corporate gifting has become a preferred choice due to its health benefits, premium appeal, and universal acceptance. When you partner with a reputed corporate gift company like Ariga Foods, you ensure your gifts are not only luxurious but also thoughtful and lasting.
More Information To Visit:- https://arigafoods.com/pages/corporate-gifting-companies
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success.
Episode 215: Richard Blank - CEO Costa Rica Call Center
In this episode you will learn:
● Character during chaos is an important leadership trait.
● Promote individuals based on their strengths and redirect them to roles where they can excel.
● Express appreciation and acknowledge the contributions of team members.
● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world.
● Recognize and leverage your unique talents and skills, and don't downplay their importance.
● Improve your voicemail message and ensure congruence between your audio and visual presence.
● Give a personalized outbound voicemail message to make a positive impression.
● Be the lone voice of dissent when necessary and advocate for others.
About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Do you want to be an effective communicator? This is where you'll find all sorts of resources with ideas, tips and strategies on how to master the art and science of leadership communication and influence, i.e. the ability to harness the power of the voice to master the 3s: Command the room, Connect with the audience and Close the deal in any context.
24-Hour Influence Challenge: Voicemail Edition
Now, you just took a challenge in moving down to Costa Rica 24 years ago. Let's levy a challenge to everybody else. This is an opportunity, Richard, to give a challenge for our 24-hour influence challenge of the day to challenge our audience to take one step that they can complete within 24 hours to have more influence. How would you like to challenge our listeners today? Yeah, Laura, I loved when we spoke about this before. I gave you like 20 ideas, and this is the one we chose the best. Nobody likes how they sound on their voicemail, now do they? When was the last time you changed your voicemail recording? What, 1989? And so I need for you to listen to yourself, and I want you to analyze your tone, your rate, your pitch, your duration, Maybe use a thesaurus and find some similes to power up certain vocabulary so it might become more diplomatic and strategic. And practice that over and over. Why? Because that's how you sound to people.
https://youtu.be/Xs4XRi6Ca3s
https://youtube.com/shorts/wSiTO-n9WBY
https://youtube.com/shorts/a34o4FLSPhU
https://youtu.be/h4eu6eiIoTw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Dr. Laura Sicola, Speaking to Influence Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Some of these videos are connected to blogs or other pages on my website, https://laurasicola.com, so take a look to learn more. If you want to stay on top of the latest news in speech an leadership, sign up there to get my weekly newsletter so you don't miss a beat!
Here's to increasing your confidence, presence and influence, as the leader that you are, and the leader you KNOW you can become!
LEADERSHIP IS AN IMAGE.
The way you communicate
is the foundation.
Executive communication coaching and training with Dr. Laura Sicola helps you build the confidence, presence, and influence you need to succeed.
It’s Time to Enhance Your Executive Presence
1Step into a world where your words command respect, your confidence inspires trust, and your leadership opens doors to new opportunities.
Dr. Laura Sicola
Are you equally confident and influential whether communicating with people in business development, finance, engineering, HR, clients, or the board of directors?
Are you as persuasive and compelling whether speaking on camera, presenting to 500 people at a conference, pitching to investors, or advising your employees in a 1:1?
I am a speaker, coach and leadership communication expert who helps people hone their Vocal Executive Presence (VEP) and communication skills to project a strong, positive leadership image, develop loyal, effective teams, and create their ideal workplace culture to reach their ultimate goals.
Your technical expertise only gets you so far; after that, your success is a direct result of how effectively you can COMMUNICATE that expertise to others who do NOT have your skills and knowledge.
I have worked with everyone from executives and aspiring execs at companies like IBM, Comcast and the US Department of Commerce, to executive directors at non-profits, groups of entrepreneurs and women's/diversity initiatives.
Do you or will you lead a large team or organization? Are you getting ready for a conference presentation? A TED talk? A press conference? Or do you need to facilitate team meetings and mediate staff conflict? You tell me who your audience is, and I show you how to get your message across to them efficiently and effectively, while bringing everyone to a collective "YES."
And if you're looking for a speaker for your next event - live or virtual - and need a topic that will resonate with EVERYONE delivered by an inspiring, engaging speaker, give me a call!
Dr. Laura Sicola has over 20 years of experience teaching leaders how to command the room, connect with the audience, and close the deal.
As a cognitive linguist and communication expert, Laura empowers leaders through communication coaching, group training sessions, worldwide speaking engagements, and her book “Speaking to Influence.”
Executive Coaching
Work with Laura one-on-one or in mastery cohort groups to refine your communication skills. These executive coaching sessions help you develop a communication strategy that elevates your executive presence, aligns with your personal brand and gets results.
Group Training
Transform your team's communication capabilities with Laura's outcome-oriented, customizable group training. Topics include Speaking to Influence, Breaking the Expert's Curse, Virtual Influence, Becoming a Go-To Thought Leader, and more.
Keynote Speaking
Elevate your conference or event with a speaker who has mastered the art and science of “infotainment.” Laura balances value-packed content with humor and an interactive style that keeps the audience engaged and gives them practical skills to immediately implement.
Speaking to Influence Book
Discover the secrets to powerful and persuasive communication. With real-life examples, worksheets, and exercises, this book gives you everything needed to transform your communication style, get out of your own way, and hear “yes” more often.
Speaking to Influence Podcast
Join Laura as she interviews world-class business and industry leaders who reveal the importance of communication as an essential leadership skill on their own career journey and the (sometimes hard) lessons they learned along the way.
Online Programs and Training
Laura hosts a constantly evolving set of online courses and live group trainings on topics to help you discover your leadership voice, become a go-to thought leader, and optimize your in-person or virtual presence and engagement skills.
Want to establish your brand as a go-to thought leader?
Get Laura’s insights in this free resource that shares eight key strategies to boost your brand and elevate your thought leadership. Click the link below and begin your journey to becoming a respected and influential leader who everyone actually WANTS to hear speak!
Ultimately, Laura's mission is to guide leaders in mastering the 3 Cs of executive presence: Command the room, Connect with the audience, and Close the deal.
As a cognitive linguist and executive communication coach, Laura understands how professional interactions impact respect, trust, and buy-in, whether it’s a company meeting, a virtual conference call, a presentation to the board, or a high-stakes pitch to investors.
Using a personalized and practical approach, Laura teaches leaders how to project confidence, authority, and authenticity so they can be themselves, while still getting through to anyone.
Linguist
Laura’s background in cognitive linguistics is the cornerstone of her unique coaching approach to solving this universal challenge. She earned her Ph.D. in educational linguistics from the University of Pennsylvania and taught there from 2001-2013. Laura has a deep understanding of the science of how people learn, how speech is processed in the brain, and what creates the gap between “what you think you said,” “what they think they heard,” and most importantly, how to close that gap to get results.
Coach
As an executive communication coach, Laura works with C-suite executives, VPs, directors, business owners, and aspiring executives who want to expand their powers of influence, inspire trust, and hear “yes” more often. In one-on-one or group sessions and master classes, she teaches leaders how to identify and express their personal brands so they can communicate with clarity, confidence, and authenticity, in front of any audience.
Author
Laura is the author of Speaking to Influence: Mastering Your Leadership Voice. This insightful book draws on her extensive expertise in cognitive linguistics, education and executive coaching to provide everyone with practical tools for effective communication in personal and professional interactions alike. In the words of one Amazon reviewer, “Dr. Laura Sicola gives down-to-earth, usable advice for anyone who wants to speak with authority.” She has also published many other peer-reviewed articles and books based on her research, intended for academic audiences.
Speaker
Laura is a renowned speaker, delivering keynotes and presentations at conferences and corporate events worldwide. Her TEDxPENN talk ‘Want to Sound like a Leader? Start by Saying Your Name Right‘ has been viewed over 6.8 million times. She has spoken at hundreds of events sharing insights and practical strategies for effective leadership communication. She also loves to moderate panels and emcee events for corporate and non-profit organizations.
Connect With Laura
Ready to sharpen your communication skills and expand your influence? Reach out to Dr. Laura Sicola to learn more about personalized coaching, group training, speaking engagements, and more.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#DrLauraSicola #SpeakingtoInfluencePodcast #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Pushed My Car in a Suit: A Hilarious Client Story
yes yes all right finally tell me about a time when you had to laugh at yourself ah i love this story so i had a client in town right phil and i'm driving him to dinner and it's the rainy season and unfortunately my car ran out of gas right by the um la sabana park and I couldn't believe it. So the guy looks at me, he goes, listen, the gas station is just a block away. And he goes, I'll push it if you will. I go, are you serious? He goes, yeah, why not? And so I took my jacket off. I'm still in my suit. Got the, you know, the best on. It's a good bonding moment there. Pushed it down the street. People are honking, laughing at me. A guy on purpose would curve a little, so it splashed me.
Handling Leadership Challenges During COVID
Yes, of course, Laura. It was during COVID when all of a sudden the government said, you got to send everybody home. And so what do you do? IT needed to prepare the lifeboats. The agents mentally needed to prepare for the isolation. And my supervisors and I needed to create certain mediums to keep that communication going and that lifeline going. And so I saw some people run for the hills. I saw freshmen step up to the plate.
The Gary Technique: Trust and Perseverance
Tell me about a time when you went to bat for someone else. Who did you speak to on their behalf? Why and how? I totally remember this story when we spoke about it, Laura. I had an agent called Gary and we called the Gary technique. This guy was usually the ramper upper where I'd put him on a brand new campaign to lead the charge, show some metrics and things will look good. Once again, the lone voice with the client convincing them that this is the guy. So after a certain day or two, when the client was losing its patience or Gary wasn't, you know, hitting the home runs yet, he said, Hey, I want you to remove him and try somebody else. And I said, you haven't really given him enough time. He goes, no, I just don't have a good vibe. I go, okay. Let's give it until the end of the day. And then I'll put him on another campaign. Next thing you know, Gary ripped three appointments. And so the client calls about it goes, why? I didn't know that. Let's keep, I go, well, listen, Billy, I did speak to the other client. He's being moved, but I just got to let you know in the future, have faith in me, trust my opinion. This is my wheelhouse. I know what I'm doing. And you know, just once the people get loosey goosey and they feel comfy on the phone, then you start hitting them. And so, um, I've fallen on swords for people because I've known what they've done. And I've also made mistakes as well. Sometimes Gary was not the good fit on a certain campaign and it just wasn't the right guy. Guy can't bat a thousand. Sure. Sure. And so I'm willing to take that hit too. But the beauty of it is at the end of the day, regardless of the outcome, the fact that you might have faith in somebody else besides yourself.
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
Every day, entrepreneurs around the world wonder if they have what it takes. What it takes to put food on the table, keep clothes on their back, keep a roof over their head, build a successful business, and even if they have what it takes to create and be a part of something bigger than themselves.
During each episode, Casey Clark, founder of C Clark Consulting, interviews other entrepreneurs to learn more about what it means to them to thrive, how they’re using their business in creating an impactful legacy, and what has tried to get in their way. These stories will resonate with your soul as they inspire you to manifest your vision!
Casey Clark interviews Richard Blank, CEO of Costa Rica's Call Center in episode 45 of the weTHRIVE podcast.
https://youtu.be/nJyrY8dD91A
We Thrive Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your
Favorite Pinball Games and Arcade Adventures
Ooh, the one that I own or the one that I have played? The one that I own is a 1996 NBA Fast Break from Williams. It's a wonderful machine. I enjoy that the most. But when I was in Arizona, they have this amazing arcade that's in Mesa that's got like over 50 pinball machines. And I was able to play some stuff from the old 70s and the 80s and 90s.
Influential Book and Life Lessons
It's a wonderful question. There's so much out there. For me personally, I've dabbled in your self-helps and motivational books, but I'm more into biographies or certain sort of stories of a coming of age. My favorite book of all time was a gift that was given to me. It's from Harvey Allen. It's called Anthony Adverse. It was written in the 1930s. It's a very big, fat, long book. Anthony Adverse. And they made a movie about it as well from Harvey Allen. And so it was something that I never expected to read. But when I was in Spain, a very good friend of mine gave it to me. So when I was on the trains, I would pull out a few pages here and there. But it was it was really about a wonderful story about a dreamer that lived in since it's very long, a full life. I mean, you really go through the whole book. But it changed me a little bit. It was the discipline of reading a book that was so many pages, but also I resonate towards this main character that was finding himself and needed others where, Casey, success is built on a million thank yous, and I'd be very foolish to think I did this on my own. Show less
growing company and a powerhouse in the BPO industry.
Marriage and Video Game Battle Lines
I got Hook. I got a World Cup machine, Street Fighter 2, Jokers, Lethal Weapon 3, Mousing Around, Judge Dredd, State Shuttle. Listen, when you're married to somebody, you got to choose your battles wisely. My wife can have 99% of battles when the one thing I am going to die on that hill are my video games. And Casey, thank God I got enough room at my office that I can fit them all.
Positive Employee Management
That's just one of so many examples. And also another one I'm going to throw back into the game room. So instead of having a meeting, Casey, where I bring you in and make you feel bad, why don't we take a recess downstairs? Let's get on the Pac-Man machine. Let's play some pinball. Five minutes later, you've let off some steam. You've recharged some batteries. You're saying, thank you, jefe. Thank you. You don't need to thank me. Thank you for allowing me to get you off the floor for a minute away from everybody. So you could calm down and reset yourself. Yeah. That's all. And then let's go back up champ. Let's do what we gotta do.
Strategic Communication and Respect
And the second thing is I'm going to know your name, so I'll give you the dignity. And a lot of the agents will tell me, Richard, you're the first boss that ever knew my name. And I said, unfortunately, that's true. And I might be the last, but at least while you're with me, I will know your name. And also, and also since English is their second language and it's okay that they have a slight accent to me, Casey, it bears the mark of higher education. I really insist on the thesaurus because I want them to properly express themselves. And so there are certain words that can produce a negative trigger, a rabbit hole or an ego defense. And so by using strategic words like guiding, assist and lending a hand versus helping and instead of saying, excuse me, can you repeat that? It's more, Casey, for my clarification. These are some strategic, diplomatic, and very choice structured conversations where we can really prolong conversations, increase conversion ratios. And not only that, increase the fulfillment of the agent's job. Casey, this is a very strict Catholic country. And as much as I want to fulfill the need of the agent, it's really more for the client.
Thriving Through Positive Reinforcement
It's really not about me, my friend. It's really about the others. It's the positive reinforcement that I get. So I could think that I'm the greatest and I'm the one man party and show and I'm the king of the castle. But if nobody shows up for my birthday party at Chuck E. Cheese, I have no friends. And so for me, being in business for 14 years, it's not about how smart I am. how clever I am. It's about the foundation of the people that come back here every day to work with me. And so thriving for me is when people say, good morning, jefe, or they become supervisors, or they've been with me for a year, five, 10 years, or I get a written letter from a client telling me how amazing my organization is. And so I feed off of the responses of others.
Transforming Negative Tone with Buffer Boomerang
I have a buffer boomerang technique where if somebody asks you a question, sometimes their tone could be negative. So what I would like to do is buffer your tone and make it positive. So I'd say, Casey, that's an excellent question. My name is Richard Blank. Reinforce it with the question, repeated what you said to show active listening, and then sent it back to you in a positive way. There's positive, there's buffer boomerangs throughout an entire phone call when someone asks you a question and makes a statement. So then let's say that your assistant's name is Susan. And I answer her question and she likes me and she's willing to transfer the call to you. Prior to that transfer to call Casey at your consulting group, I'm going to let them know that how amazing that they are when I speak with you. So I'm going to be giving a gift and moving with some momentum.
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
https://youtu.be/nJyrY8dD91A
https://youtu.be/VRbCVWZKILw
https://youtu.be/nJyrY8dD91A
https://youtu.be/O8O-r3Y3SF8
https://youtu.be/H0gnT5P4JK4
https://youtu.be/GAKngbhRvtE
https://youtu.be/kbqnHBQRUeE
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
Every day, entrepreneurs around the world wonder if they have what it takes. What it takes to put food on the table, keep clothes on their back, keep a roof over their head, build a successful business, and even if they have what it takes to create and be a part of something bigger than themselves.
During each episode, Casey Clark, founder of C Clark Consulting, interviews other entrepreneurs to learn more about what it means to them to thrive, how they’re using their business in creating an impactful legacy, and what has tried to get in their way. These stories will resonate with your soul as they inspire you to manifest your vision!
Casey Clark interviews Richard Blank, CEO of Costa Rica's Call Center in episode 45 of the weTHRIVE podcast.
https://youtu.be/nJyrY8dD91A
We Thrive Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your
Favorite Pinball Games and Arcade Adventures
Ooh, the one that I own or the one that I have played? The one that I own is a 1996 NBA Fast Break from Williams. It's a wonderful machine. I enjoy that the most. But when I was in Arizona, they have this amazing arcade that's in Mesa that's got like over 50 pinball machines. And I was able to play some stuff from the old 70s and the 80s and 90s.
Influential Book and Life Lessons
It's a wonderful question. There's so much out there. For me personally, I've dabbled in your self-helps and motivational books, but I'm more into biographies or certain sort of stories of a coming of age. My favorite book of all time was a gift that was given to me. It's from Harvey Allen. It's called Anthony Adverse. It was written in the 1930s. It's a very big, fat, long book. Anthony Adverse. And they made a movie about it as well from Harvey Allen. And so it was something that I never expected to read. But when I was in Spain, a very good friend of mine gave it to me. So when I was on the trains, I would pull out a few pages here and there. But it was it was really about a wonderful story about a dreamer that lived in since it's very long, a full life. I mean, you really go through the whole book. But it changed me a little bit. It was the discipline of reading a book that was so many pages, but also I resonate towards this main character that was finding himself and needed others where, Casey, success is built on a million thank yous, and I'd be very foolish to think I did this on my own. Show less
growing company and a powerhouse in the BPO industry.
Marriage and Video Game Battle Lines
I got Hook. I got a World Cup machine, Street Fighter 2, Jokers, Lethal Weapon 3, Mousing Around, Judge Dredd, State Shuttle. Listen, when you're married to somebody, you got to choose your battles wisely. My wife can have 99% of battles when the one thing I am going to die on that hill are my video games. And Casey, thank God I got enough room at my office that I can fit them all.
Positive Employee Management
That's just one of so many examples. And also another one I'm going to throw back into the game room. So instead of having a meeting, Casey, where I bring you in and make you feel bad, why don't we take a recess downstairs? Let's get on the Pac-Man machine. Let's play some pinball. Five minutes later, you've let off some steam. You've recharged some batteries. You're saying, thank you, jefe. Thank you. You don't need to thank me. Thank you for allowing me to get you off the floor for a minute away from everybody. So you could calm down and reset yourself. Yeah. That's all. And then let's go back up champ. Let's do what we gotta do.
Strategic Communication and Respect
And the second thing is I'm going to know your name, so I'll give you the dignity. And a lot of the agents will tell me, Richard, you're the first boss that ever knew my name. And I said, unfortunately, that's true. And I might be the last, but at least while you're with me, I will know your name. And also, and also since English is their second language and it's okay that they have a slight accent to me, Casey, it bears the mark of higher education. I really insist on the thesaurus because I want them to properly express themselves. And so there are certain words that can produce a negative trigger, a rabbit hole or an ego defense. And so by using strategic words like guiding, assist and lending a hand versus helping and instead of saying, excuse me, can you repeat that? It's more, Casey, for my clarification. These are some strategic, diplomatic, and very choice structured conversations where we can really prolong conversations, increase conversion ratios. And not only that, increase the fulfillment of the agent's job. Casey, this is a very strict Catholic country. And as much as I want to fulfill the need of the agent, it's really more for the client.
Thriving Through Positive Reinforcement
It's really not about me, my friend. It's really about the others. It's the positive reinforcement that I get. So I could think that I'm the greatest and I'm the one man party and show and I'm the king of the castle. But if nobody shows up for my birthday party at Chuck E. Cheese, I have no friends. And so for me, being in business for 14 years, it's not about how smart I am. how clever I am. It's about the foundation of the people that come back here every day to work with me. And so thriving for me is when people say, good morning, jefe, or they become supervisors, or they've been with me for a year, five, 10 years, or I get a written letter from a client telling me how amazing my organization is. And so I feed off of the responses of others.
Transforming Negative Tone with Buffer Boomerang
I have a buffer boomerang technique where if somebody asks you a question, sometimes their tone could be negative. So what I would like to do is buffer your tone and make it positive. So I'd say, Casey, that's an excellent question. My name is Richard Blank. Reinforce it with the question, repeated what you said to show active listening, and then sent it back to you in a positive way. There's positive, there's buffer boomerangs throughout an entire phone call when someone asks you a question and makes a statement. So then let's say that your assistant's name is Susan. And I answer her question and she likes me and she's willing to transfer the call to you. Prior to that transfer to call Casey at your consulting group, I'm going to let them know that how amazing that they are when I speak with you. So I'm going to be giving a gift and moving with some momentum.
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
https://youtu.be/nJyrY8dD91A
https://youtu.be/VRbCVWZKILw
https://youtu.be/nJyrY8dD91A
https://youtu.be/O8O-r3Y3SF8
https://youtu.be/H0gnT5P4JK4
https://youtu.be/GAKngbhRvtE
https://youtu.be/kbqnHBQRUeE
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
Every day, entrepreneurs around the world wonder if they have what it takes. What it takes to put food on the table, keep clothes on their back, keep a roof over their head, build a successful business, and even if they have what it takes to create and be a part of something bigger than themselves.
During each episode, Casey Clark, founder of C Clark Consulting, interviews other entrepreneurs to learn more about what it means to them to thrive, how they’re using their business in creating an impactful legacy, and what has tried to get in their way. These stories will resonate with your soul as they inspire you to manifest your vision!
Casey Clark interviews Richard Blank, CEO of Costa Rica's Call Center in episode 45 of the weTHRIVE podcast.
https://youtu.be/nJyrY8dD91A
We Thrive Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your
Favorite Pinball Games and Arcade Adventures
Ooh, the one that I own or the one that I have played? The one that I own is a 1996 NBA Fast Break from Williams. It's a wonderful machine. I enjoy that the most. But when I was in Arizona, they have this amazing arcade that's in Mesa that's got like over 50 pinball machines. And I was able to play some stuff from the old 70s and the 80s and 90s.
Influential Book and Life Lessons
It's a wonderful question. There's so much out there. For me personally, I've dabbled in your self-helps and motivational books, but I'm more into biographies or certain sort of stories of a coming of age. My favorite book of all time was a gift that was given to me. It's from Harvey Allen. It's called Anthony Adverse. It was written in the 1930s. It's a very big, fat, long book. Anthony Adverse. And they made a movie about it as well from Harvey Allen. And so it was something that I never expected to read. But when I was in Spain, a very good friend of mine gave it to me. So when I was on the trains, I would pull out a few pages here and there. But it was it was really about a wonderful story about a dreamer that lived in since it's very long, a full life. I mean, you really go through the whole book. But it changed me a little bit. It was the discipline of reading a book that was so many pages, but also I resonate towards this main character that was finding himself and needed others where, Casey, success is built on a million thank yous, and I'd be very foolish to think I did this on my own. Show less
growing company and a powerhouse in the BPO industry.
Marriage and Video Game Battle Lines
I got Hook. I got a World Cup machine, Street Fighter 2, Jokers, Lethal Weapon 3, Mousing Around, Judge Dredd, State Shuttle. Listen, when you're married to somebody, you got to choose your battles wisely. My wife can have 99% of battles when the one thing I am going to die on that hill are my video games. And Casey, thank God I got enough room at my office that I can fit them all.
Positive Employee Management
That's just one of so many examples. And also another one I'm going to throw back into the game room. So instead of having a meeting, Casey, where I bring you in and make you feel bad, why don't we take a recess downstairs? Let's get on the Pac-Man machine. Let's play some pinball. Five minutes later, you've let off some steam. You've recharged some batteries. You're saying, thank you, jefe. Thank you. You don't need to thank me. Thank you for allowing me to get you off the floor for a minute away from everybody. So you could calm down and reset yourself. Yeah. That's all. And then let's go back up champ. Let's do what we gotta do.
Strategic Communication and Respect
And the second thing is I'm going to know your name, so I'll give you the dignity. And a lot of the agents will tell me, Richard, you're the first boss that ever knew my name. And I said, unfortunately, that's true. And I might be the last, but at least while you're with me, I will know your name. And also, and also since English is their second language and it's okay that they have a slight accent to me, Casey, it bears the mark of higher education. I really insist on the thesaurus because I want them to properly express themselves. And so there are certain words that can produce a negative trigger, a rabbit hole or an ego defense. And so by using strategic words like guiding, assist and lending a hand versus helping and instead of saying, excuse me, can you repeat that? It's more, Casey, for my clarification. These are some strategic, diplomatic, and very choice structured conversations where we can really prolong conversations, increase conversion ratios. And not only that, increase the fulfillment of the agent's job. Casey, this is a very strict Catholic country. And as much as I want to fulfill the need of the agent, it's really more for the client.
Thriving Through Positive Reinforcement
It's really not about me, my friend. It's really about the others. It's the positive reinforcement that I get. So I could think that I'm the greatest and I'm the one man party and show and I'm the king of the castle. But if nobody shows up for my birthday party at Chuck E. Cheese, I have no friends. And so for me, being in business for 14 years, it's not about how smart I am. how clever I am. It's about the foundation of the people that come back here every day to work with me. And so thriving for me is when people say, good morning, jefe, or they become supervisors, or they've been with me for a year, five, 10 years, or I get a written letter from a client telling me how amazing my organization is. And so I feed off of the responses of others.
Transforming Negative Tone with Buffer Boomerang
I have a buffer boomerang technique where if somebody asks you a question, sometimes their tone could be negative. So what I would like to do is buffer your tone and make it positive. So I'd say, Casey, that's an excellent question. My name is Richard Blank. Reinforce it with the question, repeated what you said to show active listening, and then sent it back to you in a positive way. There's positive, there's buffer boomerangs throughout an entire phone call when someone asks you a question and makes a statement. So then let's say that your assistant's name is Susan. And I answer her question and she likes me and she's willing to transfer the call to you. Prior to that transfer to call Casey at your consulting group, I'm going to let them know that how amazing that they are when I speak with you. So I'm going to be giving a gift and moving with some momentum.
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
https://youtu.be/nJyrY8dD91A
https://youtu.be/VRbCVWZKILw
https://youtu.be/nJyrY8dD91A
https://youtu.be/O8O-r3Y3SF8
https://youtu.be/H0gnT5P4JK4
https://youtu.be/GAKngbhRvtE
https://youtu.be/kbqnHBQRUeE
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
Every day, entrepreneurs around the world wonder if they have what it takes. What it takes to put food on the table, keep clothes on their back, keep a roof over their head, build a successful business, and even if they have what it takes to create and be a part of something bigger than themselves.
During each episode, Casey Clark, founder of C Clark Consulting, interviews other entrepreneurs to learn more about what it means to them to thrive, how they’re using their business in creating an impactful legacy, and what has tried to get in their way. These stories will resonate with your soul as they inspire you to manifest your vision!
Casey Clark interviews Richard Blank, CEO of Costa Rica's Call Center in episode 45 of the weTHRIVE podcast.
https://youtu.be/nJyrY8dD91A
We Thrive Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your
Favorite Pinball Games and Arcade Adventures
Ooh, the one that I own or the one that I have played? The one that I own is a 1996 NBA Fast Break from Williams. It's a wonderful machine. I enjoy that the most. But when I was in Arizona, they have this amazing arcade that's in Mesa that's got like over 50 pinball machines. And I was able to play some stuff from the old 70s and the 80s and 90s.
Influential Book and Life Lessons
It's a wonderful question. There's so much out there. For me personally, I've dabbled in your self-helps and motivational books, but I'm more into biographies or certain sort of stories of a coming of age. My favorite book of all time was a gift that was given to me. It's from Harvey Allen. It's called Anthony Adverse. It was written in the 1930s. It's a very big, fat, long book. Anthony Adverse. And they made a movie about it as well from Harvey Allen. And so it was something that I never expected to read. But when I was in Spain, a very good friend of mine gave it to me. So when I was on the trains, I would pull out a few pages here and there. But it was it was really about a wonderful story about a dreamer that lived in since it's very long, a full life. I mean, you really go through the whole book. But it changed me a little bit. It was the discipline of reading a book that was so many pages, but also I resonate towards this main character that was finding himself and needed others where, Casey, success is built on a million thank yous, and I'd be very foolish to think I did this on my own. Show less
growing company and a powerhouse in the BPO industry.
Marriage and Video Game Battle Lines
I got Hook. I got a World Cup machine, Street Fighter 2, Jokers, Lethal Weapon 3, Mousing Around, Judge Dredd, State Shuttle. Listen, when you're married to somebody, you got to choose your battles wisely. My wife can have 99% of battles when the one thing I am going to die on that hill are my video games. And Casey, thank God I got enough room at my office that I can fit them all.
Positive Employee Management
That's just one of so many examples. And also another one I'm going to throw back into the game room. So instead of having a meeting, Casey, where I bring you in and make you feel bad, why don't we take a recess downstairs? Let's get on the Pac-Man machine. Let's play some pinball. Five minutes later, you've let off some steam. You've recharged some batteries. You're saying, thank you, jefe. Thank you. You don't need to thank me. Thank you for allowing me to get you off the floor for a minute away from everybody. So you could calm down and reset yourself. Yeah. That's all. And then let's go back up champ. Let's do what we gotta do.
Strategic Communication and Respect
And the second thing is I'm going to know your name, so I'll give you the dignity. And a lot of the agents will tell me, Richard, you're the first boss that ever knew my name. And I said, unfortunately, that's true. And I might be the last, but at least while you're with me, I will know your name. And also, and also since English is their second language and it's okay that they have a slight accent to me, Casey, it bears the mark of higher education. I really insist on the thesaurus because I want them to properly express themselves. And so there are certain words that can produce a negative trigger, a rabbit hole or an ego defense. And so by using strategic words like guiding, assist and lending a hand versus helping and instead of saying, excuse me, can you repeat that? It's more, Casey, for my clarification. These are some strategic, diplomatic, and very choice structured conversations where we can really prolong conversations, increase conversion ratios. And not only that, increase the fulfillment of the agent's job. Casey, this is a very strict Catholic country. And as much as I want to fulfill the need of the agent, it's really more for the client.
Thriving Through Positive Reinforcement
It's really not about me, my friend. It's really about the others. It's the positive reinforcement that I get. So I could think that I'm the greatest and I'm the one man party and show and I'm the king of the castle. But if nobody shows up for my birthday party at Chuck E. Cheese, I have no friends. And so for me, being in business for 14 years, it's not about how smart I am. how clever I am. It's about the foundation of the people that come back here every day to work with me. And so thriving for me is when people say, good morning, jefe, or they become supervisors, or they've been with me for a year, five, 10 years, or I get a written letter from a client telling me how amazing my organization is. And so I feed off of the responses of others.
Transforming Negative Tone with Buffer Boomerang
I have a buffer boomerang technique where if somebody asks you a question, sometimes their tone could be negative. So what I would like to do is buffer your tone and make it positive. So I'd say, Casey, that's an excellent question. My name is Richard Blank. Reinforce it with the question, repeated what you said to show active listening, and then sent it back to you in a positive way. There's positive, there's buffer boomerangs throughout an entire phone call when someone asks you a question and makes a statement. So then let's say that your assistant's name is Susan. And I answer her question and she likes me and she's willing to transfer the call to you. Prior to that transfer to call Casey at your consulting group, I'm going to let them know that how amazing that they are when I speak with you. So I'm going to be giving a gift and moving with some momentum.
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
https://youtu.be/nJyrY8dD91A
https://youtu.be/VRbCVWZKILw
https://youtu.be/nJyrY8dD91A
https://youtu.be/O8O-r3Y3SF8
https://youtu.be/H0gnT5P4JK4
https://youtu.be/GAKngbhRvtE
https://youtu.be/kbqnHBQRUeE
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
Every day, entrepreneurs around the world wonder if they have what it takes. What it takes to put food on the table, keep clothes on their back, keep a roof over their head, build a successful business, and even if they have what it takes to create and be a part of something bigger than themselves.
During each episode, Casey Clark, founder of C Clark Consulting, interviews other entrepreneurs to learn more about what it means to them to thrive, how they’re using their business in creating an impactful legacy, and what has tried to get in their way. These stories will resonate with your soul as they inspire you to manifest your vision!
Casey Clark interviews Richard Blank, CEO of Costa Rica's Call Center in episode 45 of the weTHRIVE podcast.
https://youtu.be/nJyrY8dD91A
We Thrive Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your
Favorite Pinball Games and Arcade Adventures
Ooh, the one that I own or the one that I have played? The one that I own is a 1996 NBA Fast Break from Williams. It's a wonderful machine. I enjoy that the most. But when I was in Arizona, they have this amazing arcade that's in Mesa that's got like over 50 pinball machines. And I was able to play some stuff from the old 70s and the 80s and 90s.
Influential Book and Life Lessons
It's a wonderful question. There's so much out there. For me personally, I've dabbled in your self-helps and motivational books, but I'm more into biographies or certain sort of stories of a coming of age. My favorite book of all time was a gift that was given to me. It's from Harvey Allen. It's called Anthony Adverse. It was written in the 1930s. It's a very big, fat, long book. Anthony Adverse. And they made a movie about it as well from Harvey Allen. And so it was something that I never expected to read. But when I was in Spain, a very good friend of mine gave it to me. So when I was on the trains, I would pull out a few pages here and there. But it was it was really about a wonderful story about a dreamer that lived in since it's very long, a full life. I mean, you really go through the whole book. But it changed me a little bit. It was the discipline of reading a book that was so many pages, but also I resonate towards this main character that was finding himself and needed others where, Casey, success is built on a million thank yous, and I'd be very foolish to think I did this on my own. Show less
growing company and a powerhouse in the BPO industry.
Marriage and Video Game Battle Lines
I got Hook. I got a World Cup machine, Street Fighter 2, Jokers, Lethal Weapon 3, Mousing Around, Judge Dredd, State Shuttle. Listen, when you're married to somebody, you got to choose your battles wisely. My wife can have 99% of battles when the one thing I am going to die on that hill are my video games. And Casey, thank God I got enough room at my office that I can fit them all.
Positive Employee Management
That's just one of so many examples. And also another one I'm going to throw back into the game room. So instead of having a meeting, Casey, where I bring you in and make you feel bad, why don't we take a recess downstairs? Let's get on the Pac-Man machine. Let's play some pinball. Five minutes later, you've let off some steam. You've recharged some batteries. You're saying, thank you, jefe. Thank you. You don't need to thank me. Thank you for allowing me to get you off the floor for a minute away from everybody. So you could calm down and reset yourself. Yeah. That's all. And then let's go back up champ. Let's do what we gotta do.
Strategic Communication and Respect
And the second thing is I'm going to know your name, so I'll give you the dignity. And a lot of the agents will tell me, Richard, you're the first boss that ever knew my name. And I said, unfortunately, that's true. And I might be the last, but at least while you're with me, I will know your name. And also, and also since English is their second language and it's okay that they have a slight accent to me, Casey, it bears the mark of higher education. I really insist on the thesaurus because I want them to properly express themselves. And so there are certain words that can produce a negative trigger, a rabbit hole or an ego defense. And so by using strategic words like guiding, assist and lending a hand versus helping and instead of saying, excuse me, can you repeat that? It's more, Casey, for my clarification. These are some strategic, diplomatic, and very choice structured conversations where we can really prolong conversations, increase conversion ratios. And not only that, increase the fulfillment of the agent's job. Casey, this is a very strict Catholic country. And as much as I want to fulfill the need of the agent, it's really more for the client.
Thriving Through Positive Reinforcement
It's really not about me, my friend. It's really about the others. It's the positive reinforcement that I get. So I could think that I'm the greatest and I'm the one man party and show and I'm the king of the castle. But if nobody shows up for my birthday party at Chuck E. Cheese, I have no friends. And so for me, being in business for 14 years, it's not about how smart I am. how clever I am. It's about the foundation of the people that come back here every day to work with me. And so thriving for me is when people say, good morning, jefe, or they become supervisors, or they've been with me for a year, five, 10 years, or I get a written letter from a client telling me how amazing my organization is. And so I feed off of the responses of others.
Transforming Negative Tone with Buffer Boomerang
I have a buffer boomerang technique where if somebody asks you a question, sometimes their tone could be negative. So what I would like to do is buffer your tone and make it positive. So I'd say, Casey, that's an excellent question. My name is Richard Blank. Reinforce it with the question, repeated what you said to show active listening, and then sent it back to you in a positive way. There's positive, there's buffer boomerangs throughout an entire phone call when someone asks you a question and makes a statement. So then let's say that your assistant's name is Susan. And I answer her question and she likes me and she's willing to transfer the call to you. Prior to that transfer to call Casey at your consulting group, I'm going to let them know that how amazing that they are when I speak with you. So I'm going to be giving a gift and moving with some momentum.
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
https://youtu.be/nJyrY8dD91A
https://youtu.be/VRbCVWZKILw
https://youtu.be/nJyrY8dD91A
https://youtu.be/O8O-r3Y3SF8
https://youtu.be/H0gnT5P4JK4
https://youtu.be/GAKngbhRvtE
https://youtu.be/kbqnHBQRUeE
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
Every day, entrepreneurs around the world wonder if they have what it takes. What it takes to put food on the table, keep clothes on their back, keep a roof over their head, build a successful business, and even if they have what it takes to create and be a part of something bigger than themselves.
During each episode, Casey Clark, founder of C Clark Consulting, interviews other entrepreneurs to learn more about what it means to them to thrive, how they’re using their business in creating an impactful legacy, and what has tried to get in their way. These stories will resonate with your soul as they inspire you to manifest your vision!
Casey Clark interviews Richard Blank, CEO of Costa Rica's Call Center in episode 45 of the weTHRIVE podcast.
https://youtu.be/nJyrY8dD91A
We Thrive Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your
Favorite Pinball Games and Arcade Adventures
Ooh, the one that I own or the one that I have played? The one that I own is a 1996 NBA Fast Break from Williams. It's a wonderful machine. I enjoy that the most. But when I was in Arizona, they have this amazing arcade that's in Mesa that's got like over 50 pinball machines. And I was able to play some stuff from the old 70s and the 80s and 90s.
Influential Book and Life Lessons
It's a wonderful question. There's so much out there. For me personally, I've dabbled in your self-helps and motivational books, but I'm more into biographies or certain sort of stories of a coming of age. My favorite book of all time was a gift that was given to me. It's from Harvey Allen. It's called Anthony Adverse. It was written in the 1930s. It's a very big, fat, long book. Anthony Adverse. And they made a movie about it as well from Harvey Allen. And so it was something that I never expected to read. But when I was in Spain, a very good friend of mine gave it to me. So when I was on the trains, I would pull out a few pages here and there. But it was it was really about a wonderful story about a dreamer that lived in since it's very long, a full life. I mean, you really go through the whole book. But it changed me a little bit. It was the discipline of reading a book that was so many pages, but also I resonate towards this main character that was finding himself and needed others where, Casey, success is built on a million thank yous, and I'd be very foolish to think I did this on my own. Show less
growing company and a powerhouse in the BPO industry.
Marriage and Video Game Battle Lines
I got Hook. I got a World Cup machine, Street Fighter 2, Jokers, Lethal Weapon 3, Mousing Around, Judge Dredd, State Shuttle. Listen, when you're married to somebody, you got to choose your battles wisely. My wife can have 99% of battles when the one thing I am going to die on that hill are my video games. And Casey, thank God I got enough room at my office that I can fit them all.
Positive Employee Management
That's just one of so many examples. And also another one I'm going to throw back into the game room. So instead of having a meeting, Casey, where I bring you in and make you feel bad, why don't we take a recess downstairs? Let's get on the Pac-Man machine. Let's play some pinball. Five minutes later, you've let off some steam. You've recharged some batteries. You're saying, thank you, jefe. Thank you. You don't need to thank me. Thank you for allowing me to get you off the floor for a minute away from everybody. So you could calm down and reset yourself. Yeah. That's all. And then let's go back up champ. Let's do what we gotta do.
Strategic Communication and Respect
And the second thing is I'm going to know your name, so I'll give you the dignity. And a lot of the agents will tell me, Richard, you're the first boss that ever knew my name. And I said, unfortunately, that's true. And I might be the last, but at least while you're with me, I will know your name. And also, and also since English is their second language and it's okay that they have a slight accent to me, Casey, it bears the mark of higher education. I really insist on the thesaurus because I want them to properly express themselves. And so there are certain words that can produce a negative trigger, a rabbit hole or an ego defense. And so by using strategic words like guiding, assist and lending a hand versus helping and instead of saying, excuse me, can you repeat that? It's more, Casey, for my clarification. These are some strategic, diplomatic, and very choice structured conversations where we can really prolong conversations, increase conversion ratios. And not only that, increase the fulfillment of the agent's job. Casey, this is a very strict Catholic country. And as much as I want to fulfill the need of the agent, it's really more for the client.
Thriving Through Positive Reinforcement
It's really not about me, my friend. It's really about the others. It's the positive reinforcement that I get. So I could think that I'm the greatest and I'm the one man party and show and I'm the king of the castle. But if nobody shows up for my birthday party at Chuck E. Cheese, I have no friends. And so for me, being in business for 14 years, it's not about how smart I am. how clever I am. It's about the foundation of the people that come back here every day to work with me. And so thriving for me is when people say, good morning, jefe, or they become supervisors, or they've been with me for a year, five, 10 years, or I get a written letter from a client telling me how amazing my organization is. And so I feed off of the responses of others.
Transforming Negative Tone with Buffer Boomerang
I have a buffer boomerang technique where if somebody asks you a question, sometimes their tone could be negative. So what I would like to do is buffer your tone and make it positive. So I'd say, Casey, that's an excellent question. My name is Richard Blank. Reinforce it with the question, repeated what you said to show active listening, and then sent it back to you in a positive way. There's positive, there's buffer boomerangs throughout an entire phone call when someone asks you a question and makes a statement. So then let's say that your assistant's name is Susan. And I answer her question and she likes me and she's willing to transfer the call to you. Prior to that transfer to call Casey at your consulting group, I'm going to let them know that how amazing that they are when I speak with you. So I'm going to be giving a gift and moving with some momentum.
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
https://youtu.be/nJyrY8dD91A
https://youtu.be/VRbCVWZKILw
https://youtu.be/nJyrY8dD91A
https://youtu.be/O8O-r3Y3SF8
https://youtu.be/H0gnT5P4JK4
https://youtu.be/GAKngbhRvtE
https://youtu.be/kbqnHBQRUeE
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
Every day, entrepreneurs around the world wonder if they have what it takes. What it takes to put food on the table, keep clothes on their back, keep a roof over their head, build a successful business, and even if they have what it takes to create and be a part of something bigger than themselves.
During each episode, Casey Clark, founder of C Clark Consulting, interviews other entrepreneurs to learn more about what it means to them to thrive, how they’re using their business in creating an impactful legacy, and what has tried to get in their way. These stories will resonate with your soul as they inspire you to manifest your vision!
Casey Clark interviews Richard Blank, CEO of Costa Rica's Call Center in episode 45 of the weTHRIVE podcast.
https://youtu.be/nJyrY8dD91A
We Thrive Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your
Favorite Pinball Games and Arcade Adventures
Ooh, the one that I own or the one that I have played? The one that I own is a 1996 NBA Fast Break from Williams. It's a wonderful machine. I enjoy that the most. But when I was in Arizona, they have this amazing arcade that's in Mesa that's got like over 50 pinball machines. And I was able to play some stuff from the old 70s and the 80s and 90s.
Influential Book and Life Lessons
It's a wonderful question. There's so much out there. For me personally, I've dabbled in your self-helps and motivational books, but I'm more into biographies or certain sort of stories of a coming of age. My favorite book of all time was a gift that was given to me. It's from Harvey Allen. It's called Anthony Adverse. It was written in the 1930s. It's a very big, fat, long book. Anthony Adverse. And they made a movie about it as well from Harvey Allen. And so it was something that I never expected to read. But when I was in Spain, a very good friend of mine gave it to me. So when I was on the trains, I would pull out a few pages here and there. But it was it was really about a wonderful story about a dreamer that lived in since it's very long, a full life. I mean, you really go through the whole book. But it changed me a little bit. It was the discipline of reading a book that was so many pages, but also I resonate towards this main character that was finding himself and needed others where, Casey, success is built on a million thank yous, and I'd be very foolish to think I did this on my own. Show less
growing company and a powerhouse in the BPO industry.
Marriage and Video Game Battle Lines
I got Hook. I got a World Cup machine, Street Fighter 2, Jokers, Lethal Weapon 3, Mousing Around, Judge Dredd, State Shuttle. Listen, when you're married to somebody, you got to choose your battles wisely. My wife can have 99% of battles when the one thing I am going to die on that hill are my video games. And Casey, thank God I got enough room at my office that I can fit them all.
Positive Employee Management
That's just one of so many examples. And also another one I'm going to throw back into the game room. So instead of having a meeting, Casey, where I bring you in and make you feel bad, why don't we take a recess downstairs? Let's get on the Pac-Man machine. Let's play some pinball. Five minutes later, you've let off some steam. You've recharged some batteries. You're saying, thank you, jefe. Thank you. You don't need to thank me. Thank you for allowing me to get you off the floor for a minute away from everybody. So you could calm down and reset yourself. Yeah. That's all. And then let's go back up champ. Let's do what we gotta do.
Strategic Communication and Respect
And the second thing is I'm going to know your name, so I'll give you the dignity. And a lot of the agents will tell me, Richard, you're the first boss that ever knew my name. And I said, unfortunately, that's true. And I might be the last, but at least while you're with me, I will know your name. And also, and also since English is their second language and it's okay that they have a slight accent to me, Casey, it bears the mark of higher education. I really insist on the thesaurus because I want them to properly express themselves. And so there are certain words that can produce a negative trigger, a rabbit hole or an ego defense. And so by using strategic words like guiding, assist and lending a hand versus helping and instead of saying, excuse me, can you repeat that? It's more, Casey, for my clarification. These are some strategic, diplomatic, and very choice structured conversations where we can really prolong conversations, increase conversion ratios. And not only that, increase the fulfillment of the agent's job. Casey, this is a very strict Catholic country. And as much as I want to fulfill the need of the agent, it's really more for the client.
Thriving Through Positive Reinforcement
It's really not about me, my friend. It's really about the others. It's the positive reinforcement that I get. So I could think that I'm the greatest and I'm the one man party and show and I'm the king of the castle. But if nobody shows up for my birthday party at Chuck E. Cheese, I have no friends. And so for me, being in business for 14 years, it's not about how smart I am. how clever I am. It's about the foundation of the people that come back here every day to work with me. And so thriving for me is when people say, good morning, jefe, or they become supervisors, or they've been with me for a year, five, 10 years, or I get a written letter from a client telling me how amazing my organization is. And so I feed off of the responses of others.
Transforming Negative Tone with Buffer Boomerang
I have a buffer boomerang technique where if somebody asks you a question, sometimes their tone could be negative. So what I would like to do is buffer your tone and make it positive. So I'd say, Casey, that's an excellent question. My name is Richard Blank. Reinforce it with the question, repeated what you said to show active listening, and then sent it back to you in a positive way. There's positive, there's buffer boomerangs throughout an entire phone call when someone asks you a question and makes a statement. So then let's say that your assistant's name is Susan. And I answer her question and she likes me and she's willing to transfer the call to you. Prior to that transfer to call Casey at your consulting group, I'm going to let them know that how amazing that they are when I speak with you. So I'm going to be giving a gift and moving with some momentum.
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
https://youtu.be/nJyrY8dD91A
https://youtu.be/VRbCVWZKILw
https://youtu.be/nJyrY8dD91A
https://youtu.be/O8O-r3Y3SF8
https://youtu.be/H0gnT5P4JK4
https://youtu.be/GAKngbhRvtE
https://youtu.be/kbqnHBQRUeE
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
Every day, entrepreneurs around the world wonder if they have what it takes. What it takes to put food on the table, keep clothes on their back, keep a roof over their head, build a successful business, and even if they have what it takes to create and be a part of something bigger than themselves.
During each episode, Casey Clark, founder of C Clark Consulting, interviews other entrepreneurs to learn more about what it means to them to thrive, how they’re using their business in creating an impactful legacy, and what has tried to get in their way. These stories will resonate with your soul as they inspire you to manifest your vision!
Casey Clark interviews Richard Blank, CEO of Costa Rica's Call Center in episode 45 of the weTHRIVE podcast.
https://youtu.be/nJyrY8dD91A
We Thrive Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your
Favorite Pinball Games and Arcade Adventures
Ooh, the one that I own or the one that I have played? The one that I own is a 1996 NBA Fast Break from Williams. It's a wonderful machine. I enjoy that the most. But when I was in Arizona, they have this amazing arcade that's in Mesa that's got like over 50 pinball machines. And I was able to play some stuff from the old 70s and the 80s and 90s.
Influential Book and Life Lessons
It's a wonderful question. There's so much out there. For me personally, I've dabbled in your self-helps and motivational books, but I'm more into biographies or certain sort of stories of a coming of age. My favorite book of all time was a gift that was given to me. It's from Harvey Allen. It's called Anthony Adverse. It was written in the 1930s. It's a very big, fat, long book. Anthony Adverse. And they made a movie about it as well from Harvey Allen. And so it was something that I never expected to read. But when I was in Spain, a very good friend of mine gave it to me. So when I was on the trains, I would pull out a few pages here and there. But it was it was really about a wonderful story about a dreamer that lived in since it's very long, a full life. I mean, you really go through the whole book. But it changed me a little bit. It was the discipline of reading a book that was so many pages, but also I resonate towards this main character that was finding himself and needed others where, Casey, success is built on a million thank yous, and I'd be very foolish to think I did this on my own. Show less
growing company and a powerhouse in the BPO industry.
Marriage and Video Game Battle Lines
I got Hook. I got a World Cup machine, Street Fighter 2, Jokers, Lethal Weapon 3, Mousing Around, Judge Dredd, State Shuttle. Listen, when you're married to somebody, you got to choose your battles wisely. My wife can have 99% of battles when the one thing I am going to die on that hill are my video games. And Casey, thank God I got enough room at my office that I can fit them all.
Positive Employee Management
That's just one of so many examples. And also another one I'm going to throw back into the game room. So instead of having a meeting, Casey, where I bring you in and make you feel bad, why don't we take a recess downstairs? Let's get on the Pac-Man machine. Let's play some pinball. Five minutes later, you've let off some steam. You've recharged some batteries. You're saying, thank you, jefe. Thank you. You don't need to thank me. Thank you for allowing me to get you off the floor for a minute away from everybody. So you could calm down and reset yourself. Yeah. That's all. And then let's go back up champ. Let's do what we gotta do.
Strategic Communication and Respect
And the second thing is I'm going to know your name, so I'll give you the dignity. And a lot of the agents will tell me, Richard, you're the first boss that ever knew my name. And I said, unfortunately, that's true. And I might be the last, but at least while you're with me, I will know your name. And also, and also since English is their second language and it's okay that they have a slight accent to me, Casey, it bears the mark of higher education. I really insist on the thesaurus because I want them to properly express themselves. And so there are certain words that can produce a negative trigger, a rabbit hole or an ego defense. And so by using strategic words like guiding, assist and lending a hand versus helping and instead of saying, excuse me, can you repeat that? It's more, Casey, for my clarification. These are some strategic, diplomatic, and very choice structured conversations where we can really prolong conversations, increase conversion ratios. And not only that, increase the fulfillment of the agent's job. Casey, this is a very strict Catholic country. And as much as I want to fulfill the need of the agent, it's really more for the client.
Thriving Through Positive Reinforcement
It's really not about me, my friend. It's really about the others. It's the positive reinforcement that I get. So I could think that I'm the greatest and I'm the one man party and show and I'm the king of the castle. But if nobody shows up for my birthday party at Chuck E. Cheese, I have no friends. And so for me, being in business for 14 years, it's not about how smart I am. how clever I am. It's about the foundation of the people that come back here every day to work with me. And so thriving for me is when people say, good morning, jefe, or they become supervisors, or they've been with me for a year, five, 10 years, or I get a written letter from a client telling me how amazing my organization is. And so I feed off of the responses of others.
Transforming Negative Tone with Buffer Boomerang
I have a buffer boomerang technique where if somebody asks you a question, sometimes their tone could be negative. So what I would like to do is buffer your tone and make it positive. So I'd say, Casey, that's an excellent question. My name is Richard Blank. Reinforce it with the question, repeated what you said to show active listening, and then sent it back to you in a positive way. There's positive, there's buffer boomerangs throughout an entire phone call when someone asks you a question and makes a statement. So then let's say that your assistant's name is Susan. And I answer her question and she likes me and she's willing to transfer the call to you. Prior to that transfer to call Casey at your consulting group, I'm going to let them know that how amazing that they are when I speak with you. So I'm going to be giving a gift and moving with some momentum.
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
https://youtu.be/nJyrY8dD91A
https://youtu.be/VRbCVWZKILw
https://youtu.be/nJyrY8dD91A
https://youtu.be/O8O-r3Y3SF8
https://youtu.be/H0gnT5P4JK4
https://youtu.be/GAKngbhRvtE
https://youtu.be/kbqnHBQRUeE
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
Every day, entrepreneurs around the world wonder if they have what it takes. What it takes to put food on the table, keep clothes on their back, keep a roof over their head, build a successful business, and even if they have what it takes to create and be a part of something bigger than themselves.
During each episode, Casey Clark, founder of C Clark Consulting, interviews other entrepreneurs to learn more about what it means to them to thrive, how they’re using their business in creating an impactful legacy, and what has tried to get in their way. These stories will resonate with your soul as they inspire you to manifest your vision!
Casey Clark interviews Richard Blank, CEO of Costa Rica's Call Center in episode 45 of the weTHRIVE podcast.
https://youtu.be/nJyrY8dD91A
We Thrive Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your
Favorite Pinball Games and Arcade Adventures
Ooh, the one that I own or the one that I have played? The one that I own is a 1996 NBA Fast Break from Williams. It's a wonderful machine. I enjoy that the most. But when I was in Arizona, they have this amazing arcade that's in Mesa that's got like over 50 pinball machines. And I was able to play some stuff from the old 70s and the 80s and 90s.
Influential Book and Life Lessons
It's a wonderful question. There's so much out there. For me personally, I've dabbled in your self-helps and motivational books, but I'm more into biographies or certain sort of stories of a coming of age. My favorite book of all time was a gift that was given to me. It's from Harvey Allen. It's called Anthony Adverse. It was written in the 1930s. It's a very big, fat, long book. Anthony Adverse. And they made a movie about it as well from Harvey Allen. And so it was something that I never expected to read. But when I was in Spain, a very good friend of mine gave it to me. So when I was on the trains, I would pull out a few pages here and there. But it was it was really about a wonderful story about a dreamer that lived in since it's very long, a full life. I mean, you really go through the whole book. But it changed me a little bit. It was the discipline of reading a book that was so many pages, but also I resonate towards this main character that was finding himself and needed others where, Casey, success is built on a million thank yous, and I'd be very foolish to think I did this on my own. Show less
growing company and a powerhouse in the BPO industry.
Marriage and Video Game Battle Lines
I got Hook. I got a World Cup machine, Street Fighter 2, Jokers, Lethal Weapon 3, Mousing Around, Judge Dredd, State Shuttle. Listen, when you're married to somebody, you got to choose your battles wisely. My wife can have 99% of battles when the one thing I am going to die on that hill are my video games. And Casey, thank God I got enough room at my office that I can fit them all.
Positive Employee Management
That's just one of so many examples. And also another one I'm going to throw back into the game room. So instead of having a meeting, Casey, where I bring you in and make you feel bad, why don't we take a recess downstairs? Let's get on the Pac-Man machine. Let's play some pinball. Five minutes later, you've let off some steam. You've recharged some batteries. You're saying, thank you, jefe. Thank you. You don't need to thank me. Thank you for allowing me to get you off the floor for a minute away from everybody. So you could calm down and reset yourself. Yeah. That's all. And then let's go back up champ. Let's do what we gotta do.
Strategic Communication and Respect
And the second thing is I'm going to know your name, so I'll give you the dignity. And a lot of the agents will tell me, Richard, you're the first boss that ever knew my name. And I said, unfortunately, that's true. And I might be the last, but at least while you're with me, I will know your name. And also, and also since English is their second language and it's okay that they have a slight accent to me, Casey, it bears the mark of higher education. I really insist on the thesaurus because I want them to properly express themselves. And so there are certain words that can produce a negative trigger, a rabbit hole or an ego defense. And so by using strategic words like guiding, assist and lending a hand versus helping and instead of saying, excuse me, can you repeat that? It's more, Casey, for my clarification. These are some strategic, diplomatic, and very choice structured conversations where we can really prolong conversations, increase conversion ratios. And not only that, increase the fulfillment of the agent's job. Casey, this is a very strict Catholic country. And as much as I want to fulfill the need of the agent, it's really more for the client.
Thriving Through Positive Reinforcement
It's really not about me, my friend. It's really about the others. It's the positive reinforcement that I get. So I could think that I'm the greatest and I'm the one man party and show and I'm the king of the castle. But if nobody shows up for my birthday party at Chuck E. Cheese, I have no friends. And so for me, being in business for 14 years, it's not about how smart I am. how clever I am. It's about the foundation of the people that come back here every day to work with me. And so thriving for me is when people say, good morning, jefe, or they become supervisors, or they've been with me for a year, five, 10 years, or I get a written letter from a client telling me how amazing my organization is. And so I feed off of the responses of others.
Transforming Negative Tone with Buffer Boomerang
I have a buffer boomerang technique where if somebody asks you a question, sometimes their tone could be negative. So what I would like to do is buffer your tone and make it positive. So I'd say, Casey, that's an excellent question. My name is Richard Blank. Reinforce it with the question, repeated what you said to show active listening, and then sent it back to you in a positive way. There's positive, there's buffer boomerangs throughout an entire phone call when someone asks you a question and makes a statement. So then let's say that your assistant's name is Susan. And I answer her question and she likes me and she's willing to transfer the call to you. Prior to that transfer to call Casey at your consulting group, I'm going to let them know that how amazing that they are when I speak with you. So I'm going to be giving a gift and moving with some momentum.
weTHRIVE Podcast. A Philadelphia entrepreneur living in Costa Rica has what it takes. Episode 45.
https://youtu.be/nJyrY8dD91A
https://youtu.be/VRbCVWZKILw
https://youtu.be/nJyrY8dD91A
https://youtu.be/O8O-r3Y3SF8
https://youtu.be/H0gnT5P4JK4
https://youtu.be/GAKngbhRvtE
https://youtu.be/kbqnHBQRUeE
Not Quite After Midnight guest Richard Blank Costa Rica's Call Center
By Bil Hatch
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms.
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
https://youtu.be/n7aa83CnFUs?si=W1fkvuLWAtR4FxYD
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #notquiteaftermidnight
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Jamial Black’ aka JD Black aka DMEL BLAK! Stalks and Harasses a perfect stranger online! Jamial has been abusing and stalking and attacking Kimberly and all her companies!!!!
Unprovoked! He has made false accounts and stole her baby photos and other information! He went on to promise Kimberly that he was going to Terrorize her and show her that he had time to Terrorize her online!
His jealousy and obsession with Kimberly, has caused her to reach out to her attorneys to get a cease and desist letter from this monster that has went to attack her in every way Online!! She gets notifications when his IP address pops up and when he is googling her, she gets a ping from google every day she gets another email from any of her radio websites that Jamial is stalking her business.
Notifications from Roku and her business websites her pages! He is vile and dangerous and a narcissist and dangerously jealous!
Kimberly said she doesn’t know him she’s never done business with him. He disrespected her online. She just told him GET LOST and from then on, he’s taken a dangerous obsession with her, causing her to reach out to her online community to expose his abuse.
He’s relentless and he has not stopped, no matter how many times he’s been told to move on and leave Kimberly alone.
It’s scary that a person like this is lording over black boys, narcissist like this are lording over black boys, and this is the kind of behavior that black boys end up feeling entitled to and killing black women!!
Every five hours a black woman is murdered by a black man. An Over emotional male.
The dangerous obsession that this man has with Kimberly is nothing short of unhealthy.
I am sure The DEPT of EDUCATION and all of the places that he has with the housing coalition will be more than interested to find out about his extracurricular activities.
If Jamial is doing this to me I can only imagine other women or men in his personal life that says NO! go through!
He even threatened to go after the nursing license all because he was told to beat it.
He called the woman out of her name, and he has been harassing and stalking Kimberly since coming for the businesses.
I need the world to know that this man is dangerous and he should be know where near our youth!
https://www.ednc.org/author/jamial-black/
https://www.linkedin.com/in/jamialblack
https://theopinionpages.com/author/jamialblack/
https://www.linkedin.com/posts/jamialblack_perspective-as-a-black-man-in-america-activity-6901712064726056960-FWwd/
YouTube Video: https://youtu.be/cA6P7_d8GVk
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