For doing this for so long.
Excellent. Okay. All right. So now, now we have an understanding of how it all came to be. So, uh, now we want to kind of get into, uh, some of the sales related questions, right. And tap into that, that great wisdom that you've accumulated over the 14 years. There's so much emphasis on cold email these days in selling.
Why should the use of the phone still command?
I think a cold email is fine. If you're just doing email blasts. If it's just a templated, I think a phone is essential these days for multiple reasons. The first is it'll give you a chance to understand the company's culture where you're calling. Secondly, you might meet people prior to the decision maker.
Where you can build a relationship, learn more information. And in my opinion, do a positive escalation. So when you have this relationship with either the gatekeeper or somebody else that's assisted you before transferring, you can give the gift of mentioning how amazing this individual was, that works at your company.
So your first impression, if it is a cold call and you're meeting somebody for the first time. You're showing very good faith. You're just not coming in, asking for an appointment. In my opinion, you're gaining a couple points and I think you're also eliminating the chance of any sort of upsell compared to just a cold email.
You're eliminating any sort of chance of getting a referral or any additional business from that, unless they decide to write back. There's no way to get any sort of feedback, the positive or the negative aspects of the product in which you're representing. And then finally, as I say before, there's, there's that relationship and rapport building that you're meeting with somebody.
So where you would be able to get the pass to pitch, you will be able to get that follow up appointment, or you would be considered a little bit more than somebody that just sends out templated emails, but. I will say this, my friend, if somebody is just using these cold emails as their marketing strategy, why don't you take an extra 30 seconds?
Okay. Just to look at their website or a LinkedIn profile, because you would possibly be able to uncover something that would give you a sort of connection, or you can congratulate them on a promotion. On an anniversary, a third location, you could say they're slogan. I don't know, but if you're just calling me, sir, and giving me some email, it's extremely informal.
But if you mention my pinball machines, I'm gonna read your entire email. So at least you're gonna have a shot with me. So my suggestion is just to, instead of being a, a, a, a print. Be a painting, actually add a little bit to these templates, if that's your only strategy, but Michael, to answer your question, you are eliminating so many different ways to build momentum, energy, and relationship building by eliminating any sort of phone calls.
Wonderful. Yeah. I, I, I totally agree with you. So thank you for that. Um, I recall a past client telling me that they'd only reach live people about three or 4% of.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=NxtvkG1i-b8&feature=youtu.be
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
First question. Sure. Why did you decide to open a call center in Costa Rica?
That's one of my favorite questions, Michael, and I appreciate you asking it. I have to go back a couple years and tell you where it all began. When I was growing up in Northeast Philadelphia, a lot of opinions were provided for you and sometimes your destiny and careers were predecided for you.
So a lot of my friends were going to Ivy league to study medicine and law engineering and architecture. And I, myself, I wasn't really sure what to do, but I knew my favorite class was Spanish. So as a dreamer that felt a little bit alone because no one else could relate to it. I decided to double down and go to the university of Arizona and be a BI major.
I, I majored in Spanish and communication and like yourself, Michael, as a teacher and a really effective public speaker, I decided to study that. In addition to that, I concentrated on a rhetoric. So your message and delivery was more effective and everyone needs a special sauce. So my special sauce was phonetic, micro expression reading.
I used to like to study body language, and then here at the call center, I was able to do it where we're more voice micro expression reading, which we'll get to later in the show. And when I had the opportunity post grad to move here at 27, a friend of mine owned a call. I said, Richie, why don't you come down for a couple months and teach some English and naturally a 27 year old kid.
You fall in love with central America, tropical beauty. And when I was at the call center, I kind of shed some skin. I realized that I had a calling. This was an environment where people were using the art of speech. They were converting phone calls and giving positive customer experiences. And actually since English was their second language, they were fulfilling their studies.
I took to that. I embraced it. I decided to stay and work there for four years. So obviously I learned the business, but the one thing I did learn Michael, was I learned how to enrich the experience being politically correct. I saw certain things, the gripes and the tough times of working the phones or working in a certain structured environment.
And I realize that if people are given their dignity, if they're not treated as robots or as numbers. Besides the productivity, you'll get a much more fulfilled person working with you that will work longer with you. And in my opinion, in my goal will grow with you and be some of your future supervisors.
Oh, it's a great story and a great philosophy, all, all wrapped into that answer. So, and it happened in 2008. I mean, I worked at the center for a while and my thing came later in life. Everyone has a coming of age moment. I had certain stages that gave me an experience or a vision quest to complete certain goals.
But at 35, I started my company. The fact that I've lasted 14 years, a Philly boy here in another country. It says something. So I let my record speak for itself, but I'm very proud of the people that work with me. And my favorite thing is walking the rose. Michael, I love to stop on the occasion and listen to somebody, speaking with a client and smile and give a thumbs up.
And that's the essence of what I do.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/iYFB0Fj_HH4
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
Michael Neuendorff: Uh, when we talk about that, the, uh, the last question is when should a business consider using a call center like yours? What's the thought process that one would go through to make that decision?
Richard Blank: That's a very good question. And if I may, I have to, I guess, say something for my, my own piece. I would prefer Michael, that people choose me for merit over price. I can name 10 call centers that can do it for half my cost in the Philippines in India or anywhere in town. So if that's your first question for me, I'll answer you by saying a thousand dollars an hour.
They go, no, you're not. And I go, of course, I'm not, what's your second question. at least just to see what they have to say. And then a lot of the times on those calls, because people shop around which they. People do know certain telemarketing, they have done it in house, but they've never, uh, outsourced. So maybe they're not familiar with some of our infrastructure, our reporting, our supervision, onboarding training, quality assurance.
They've just done it with a half a dozen guys in their office. And a lot of the times they have unrealistic expectations. Sometimes people have to go through a certain process with me. So they qualify. I reject more campaigns than I accept because I'm very selective. I use the smart theory specific measurable, agreed upon realistic.
And timeframe oriented. But to answer your, your question in a certain way, anybody that would like to scale their company, maybe compare apples to what they're doing to my structure here. We're very price comparable to the United States, including full benefits here. I don't force hands. I don't twist arms.
And from an educated point of view, potential clients make a decision about working with. Most of the time and I will be candid about this it's price and how can I compete when we're the most expensive in central America, but we also have the best infrastructure. If that's important to you. We also have Spanish language capacity.
We're very close to the United States. We're on certain time zones and we have a democratic society here. We don't have an army, so there's a 95% literacy. So one of the questions that I would ask as let's say a salesman is since I have these skills and you're asking me because I'm 50% more, am I capable of doing 1.5 an hour compared to just one an hour?
If I put it on a predictive dialer, if I speak in Spanish, if I use Richard's coaching, if we do rebuttals, if I do voicemails, am I capable of doing 0.5? Because you're saying you pay half. Well, then that's fine. Put me on a level playing field. Maybe my agents are capable with the skills that they possess and the coaching and the environment that they have.
And I've seen it to do 0.5 more, which means that we even out and I'm worth my cost. And then we get seats. But my goodness gracious is I can't do 20 calls an hour. you know, if the average one is 10, you can't, you can't make up time, but those are the sort of questions that I would ask to see if it would be a good fit or not.
But, um, but I do appreciate anybody that calls me where they must have found me on the internet through search engine optimization or read an article, or at least took the time to reach out. And so I almost tell them to put their checkbooks away. No one sends me money on a first phone call. It's my pleasure to share information.
And I hope that I shared plenty with your audience today because there's so much more I could share, but there's only so much time, but I believe that I shared with you my best. Where it would give somebody such great foundation training where Michael, all they do is just dedicated practice. If they just do things when the cameras are off and no one's around and they just practice their kicks, punches and painting their guitar, they're gonna be amazing artists of speech.
But the one thing is when they're too well rehearsed and they're too commercialized, they they're not raw anymore. They lose that sort of sparking character that they first started off this journey with. And that's pretty much my final thoughts on that.
Yeah, no, that that's excellent. Uh, that, that was, that was a, a, a nice little nugget right there at the end, too, Richard.
So thank you very much for sharing with us today. Grateful for the time that you spent with us because you're, you're running a busy and successful business down there in Costa Rica. So I'm grateful.
Thank you, Michael.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/MVX44qrEXP0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
A realistic percentage of reach for cold calling? Build & Balance guest Richard Blank Costa Rica's Call Center
For that. Um, I recall a past client telling me that they'd only reach live people about three or 4% of the time when calling all day long. What do you think is a realistic percentage of reach for cold calling?
If all they're doing is speaking to these people like four times out of a hundred phone calls, it's really an Oasis in a desert.
My opinion is why don't you hang out for a while instead of doing an average five minute phone call, why don't you stretch it to 15 minutes? Cuz you're probably a little cold and you need to warm up and somebody's there. These are two ships passing in the night we take advantage of that. If you need to throw your list in a predictive dollars, you can speak to at least three more people, but.
That's not the point. The point is if you're doing these phone calls, I think you should slow down a little bit more and just take advantage of that. More people are doing omnichannel non-voice support. As you were mentioning, filling out forms, doing check. One of my clients has the same challenge.
They're getting the 4%. So instead of doing 150 phone calls a day, they reduced it to about one 15. So as I mentioned before, they can find out a recent promotion or some sort of company culture. So when they're leaving their voicemail or they're sending that email template, it's really custom made and I've seen that yes.
Phone call, area contact conversion ratio dropped a little. But then here's your advantage? Let's say you make another phone call back to these people. You're mentioning cold emails, not anymore. Michael. Now it's a warm email. because I've sent it. I could be following up on it, even if they haven't read it, but I might ask and I'm sure you like something from the email to at least try to anchor in there, but you could be doing a second, third or fourth touch approach to a client.
Realize this is their pro. But I do believe by doing a little bit of due diligence research and seeing the one thing that the person loves the most and just mentioning it with them. It will give you a lot more mileage when you're speaking with the people. Yeah. I,
I, uh, think that's really smart, Richard.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/ezLE7wUVXAU
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
Michael Neuendorff: How, how do you, how do you develop sales? People who are relatively green to become someone that is effective at following your methods and processes? That, what, what, what do you look for in salespeople to know that I'm working with someone who could be great?
Michael? Those are my favorite agents to.
I can mold them. They're not coming in with bad habits. They're coming in bilingual, which shows such education for them. I get to be their first coach, if it's their first call center, telemarketing job, but let's go through it in three stages. If we may, the first one is the psychological stage. I have to let them know that fear is a morbid anticipation of something that hasn't happened yet.
Just in my own instance, just by these agents being bilingual and myself, once again, it shows dedication and structure. So they've done something very difficult. If I can properly prepare them and put them on a level playing field with all of the resources, such as a proper script. Rebuttals training in the CRM, in the system, how to use their phone system, doing quality assurance, which is QA support, where we go through, we call them KPIs, which are key performance indicators.
So we can just see their consistency. Trust me, everybody. It's a test. You can easily pass. The points that I give are for the soft skills. We just judge you to ask their email address and mention your information. I don't do that. I, I concentrate on the ACEs. I, I expect you to do that. That's what I'm paying you to do.
Richard Blank: What I want you to do when you're in class is to once again, relax and realize that this could be something that could pay more than most vocations. And the fact that you have a Thor. And you should expand your vocabulary. So instead of using words like help, my suggestion would be to use in this specific order would be assist guide or lend a hand, same message, different delivery.
You're being more strategic on this. You're being a little more clever. You don't once again, need to say, I'm sorry. It's for my clarification. So once I expand their vocabulary, just with work words, and then they go home and learn additional words cuz they're just so into it. And so what happens then, then you start connecting people together.
So you have a certain sort of buddy system or unlike myself, who's the owner of the company telemarketer. When you have somebody that shine. Let them work with the local Costa Ricans in their own language, knowing their culture. It's very important for me that people get promoted here from within, and I'm able to delegate certain responsibilities.
Now you're talking about a new guy. But if the kid shows up on time, front row center takes notes, role plays participates, just a great all around kid. You don't think I'm gonna want him to stand up on Wednesday and do a little bit of the class just for fun to build his confidence, love kids like that, have to do things like that.
And they will make sure that the people that work with them break bread with them, know each other's names. And you just don't say, good job. What do you saying? Good job. Let them specifically know you listen to a call or let them know, thank you for your one year anniversary with us. I must be doing something right, because Amazon, Oracle, Intel, and HP they're here.
I compete against the big boys, but guess what? They don't play pinball with their people. They don't train their people personally, like I do. They're not selective of sometimes the campaigns that they choose, just to make sure that people feel comfortable with the sort of training that they have and the preparation.
And so that's why I believe that this smaller sort of company that I have is why certain people gravitate towards this. It may not be for everybody. Some people just wanna lose themselves in thousands of people. But those that work for smaller call centers can make a very, very good name for themselves.
Very fast. Yeah.
Michael Neuendorff: Excellent.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/bcX13KGnqYI
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
The second is by receiving a dividend from the company. Dividends are simply a little piece of the company’s profits, typically paid quarterly. Companies don’t have to pay dividends to their shareholders, but many times they do. It’s important to note that even companies that have historically paid a dividend can stop at any time.
Made for Entertainment purposes only.
All Credit for uploaded videos go to Joe Hisaishi
I insist you buy the DVD version in blu-ray which can be found here, http://www.amazon.com/Hisaishi-Budokan-Walked-Miyazaki-Anime~/dp/B0021D5ET6
For more information about the videos, please see http://en.wikipedia.org/wiki/Joe_Hisaishi#DVDs
Credit also to the singers/musicians
New Japan Philharmonic World dream Orchestra
Ritsuyukai Choir
Little singers of Tokyo
1. Opening [Legend of the Wind]
2. Requiem ~ A Battle Between Mehve and Corvette
3. Tooi hibi (Days Long Gone)
4. Tori no Hito (Bird Person)
5. Ashitaka Sekki (Tale of Ashitaka)
6. Tatari gami (The Curse God)
7. Mononoke Hime (Princess Mononoke) Vocals: Masako Hayashi
8. Umi no Mieru Machi (A Town with an Ocean View)
9. Shoushin no Kiki (Heartbroken Kiki)
10. Kaasan no Houki (Moms Broom)
11. Deep Sea Ranch ~ Mother of the Sea, Vocal: Masako Hayashi
12. The Ponyo of the Fish of the Wave
All credits goes to the Cameramen and people included in this video..
For Facebook Video, visit: http://facebook.com/Otaku.no.Saigo.Clan
The best Authentic Japanese Foods you'll ever taste it. Every time you eat here, you'll feel like your in heaven or in Japan.. hahaa.. Very nice place for J-Culture Enthusiasts..
I uploaded this here because youtube deleted it due to the audio. WARNING: A LITTLE YAOI, HIDAKONAPEIN AND SPOILERS IF YOU HAVE NOT SEEN "RENT" ----- THIS IS NO WAY RELATED TO THE MUSICAL COMPANY TV TOKYO, MASASHI KISHIMOTO, COLUMBIA RECORDS OR REVOLUTION STUDIOS SO PLEASE SUPPORT THE OFFICIAL RELEASE ------- Cast: Rodger- Hidan Mark- Kakuzu Pein- Benny Konan- Mimi Deidara- Marueen Sasori- Joyanne Zetsu- Collins Tobi- Angel Wow. This took me forever with windows movie maker. It was a real pain to upload. I kept getting error codes =p I realize some people might not like this video because they either hate musicals or just hate Rent in general. But please keep your hate comments to yourself. I worked hard on this. I think I did amazingly well for not having Sony Vagas. Btw: This is all I'm doing of the Rent/Akatsuki crossover. Because if I dubbed the whole movie/play it would get very boring very fast. Trust me. ^^U Enjoy =D
Thankz to "AliceofMurderLand" for the first 5 secs of clips from her video! This is as far as I got today and I wanted people to see it but Facebook said I can't upload it {Copyright} and YouTube protects Tokyo TV so I knew it wouldn't work there so here it is on Veoh! IF PIPPA OR KIRI SAY IT'S BETTER THAN ANYTHING THEY CAN MAKE, I'LL SMACK THEIR BUM-BUM!!! Cause it isn't ... =D
The Pizza Cats have been getting a big reputation in Little Tokyo. The Big Cheese, now jealous, decides to build his reputation by sending a robot out to attack, but make the Big Cheese look like the hero instead of the Cats. Will it work?
NOTE: I DO NOT OWN TOKYO MEW MEW OR ANY OF THE CHARACTERS OR THE AUDIO I USED!!!!!
Anime: Tokyo Mew Mew (Mew Mew Power)
Song: Misery Business
Artist of Song: Paramore
~A Word From Simple~
Another REALLY old vid a little on the weak side yes, i will admit. I know the lyrics have NOTHING to do with Zakuro but I thought the beat really matched!
Well, Zakuro is my fav Mew Mew and I had to do a vid about her! This is just a vid mainly about how kool and awesome she is to me!
I HOPE YOU LIKE AND ENJOY!!!!!
PLEASE RATE AND COMMENT!!!!!
PRESS SEND AND SHARE WITH ALL YOUR FRIENDS!!!!!
Our fifth DSPORT DVD is not only our longest production at over 100 minutes; it's also our best. Coverage of Redline Time Attack, the Little Tokyo Nisei Car Show, Japan's Nismo Festival and Australian Drift and Drag events provide for a stellar mix of action-packed events. As always, DSPORT cover model shoots and feature car segments never disappoint.
In this DVD, we had the opportunity to road test the new STI and EVO. If you are an enthusiast thinking about the purchase of one of these two vehicles, our reviews will get you pointed in the right direction. We also were able to tackle tire tech in three part segment, which includes a behind-the-scenes glimpse of tire tech and development. Tires are easily one of the most underappreciated components on a vehicle. However, the right set of tires will easily make a good car "great."
Our fifth DSPORT DVD is not only our longest production at over 100 minutes; it's also our best. Coverage of Redline Time Attack, the Little Tokyo Nisei Car Show, Japan's Nismo Festival and Australian Drift and Drag events provide for a stellar mix of action-packed events. As always, DSPORT cover model shoots and feature car segments never disappoint.
In this DVD, we had the opportunity to road test the new STI and EVO. If you are an enthusiast thinking about the purchase of one of these two vehicles, our reviews will get you pointed in the right direction. We also were able to tackle tire tech in three part segment, which includes a behind-the-scenes glimpse of tire tech and development. Tires are easily one of the most underappreciated components on a vehicle. However, the right set of tires will easily make a good car "great."
Ruben & Janet Nepales chop it up with Alec Mapa during the Filipino American Library's 8th Annual Gala Benefit Jazzmopolitan held at the Aratani Theater in the Little Tokyo District of Los Angeles this past Saturday, October 11, 2008.
Little Tokyo becomes a dump for toxic potato peelings, in exchange the rich get richer. Meanwhile, the Big Cheese tries to steal a Nuclear Potato that is on the ship.
Polly Ester and Lucille become a hit in Little Tokyo as the singing group The Pointless Sisters. Little do they know that they are really a front for bad guys attempt of hypnotize the population.
Enjoy!
For credits look at the end of the video.
To be sure, I'll write the ANIME I used once more: BASTARD!, NINJA SCROLL [THE MOVIE], TSUBASA TOKYO REVELATIONS [OVAS], HEROIC AGE, SHUGO CHARA {a little}
Genres: Action, Fantasy, Romance
I am looking forward to your critics! ^^
Tokyo University's Valedictorian has a message for us. He's tired of the way people treat his idol.
Loqutor got the idea from his little sister's friend, and made the sound recording to test his new computer mic. Don't talk about the picture, just listen to the incessant, grating whininess that is Loqutor's Crocker-voice
I Thought That This Song Would Be Good With The KH2 Opening so I just Put It Together. I Also Had To Cut Off A Little Bit Of The Video At The End Because The Song Wasn't As Long As The Video. This Is My First Kingdom Hearts Music Video So Enjoy! Also If Anyone Know's Where I Can Get Any Clips Of Tokyo Mew Mew,Beyblade and Final Fantasy XII Please Tell Me!
Name: Christina Marie Kichigo(means Raspberry)
Nickname:Pichi(means Peach)
Mew Alias: Mew Raspberry/Kiichigo
DNA:Island Fox
Age:13
Hey this is my FIRST EVER VIDEO, WOOT!PLZ MAINTAIN YOUR MEAN COMMENTS!I DO NOT OWN TOKYO MEW MEW,BUT I DO OWN THIS VIDEO, PLZ DONT STEAL!DONT SPAM ME!
Song: Sweet Little Resistance By: Koike Rina
(check my videos to see her performance!)
LATER! <3
レントも上がる!ましてや売り家は高い! どこに住めばいいの!★?~ とお困りの方へ朗報!で~す!
リファイナンス!CASHOUTするチャンス! 低金利1.00%よりスタートのローンも取り扱っております。
Check Little Tokyo Town Info http://www.elittletokyo.com or http://www.elittletokyo.com/mypage/sakurafunding.htm for more detail.
It's very easy to set up cellular phone. Come to our shop to get new cell phone. Check Little Tokyo Town Info http://www.elittletokyo.com for more detail
アフロ-カリビアン ショップへようこそ。すばらしいミュージック、ファッション、アクセサリーとポジティブな雰囲気などにより、アフロ-カリビアンの認識、またその文化を伝えたいと思います。 Check Little Tokyo Town Info for more detail. http://elittletokyo.com/mypage/thamixx.htm
We have variety of wig and hairpiece that you want. For men and women, Oriental and American. Check Little Tokyo Town Info for more detail. http://www.elittletokyo.com
リトル東京で17年、アメリカの日本語古本屋の老舗です。小説、ビジネス、学習参考書、趣味、 コミック等、多彩なジャンルに分けて取り揃えています。蔵書数は3万冊と膨大です Check Little Tokyo Town Info for more detail. http://elittletokyo.com/
Little Pedro's is the oldest bar in Los Angeles, centrally located in the downtown neighborhoods of the Arts District and Little Tokyo. Our ... all » bar's goal is to inject our community with the feeling to expect the unexpected, with creative and artistic experiences in food, music, and people. A historic venue that is constantly developing and morphing, Little Pedro's aims to reflect the true nature of Los Angeles: fun and free, unique and undisciplined. Our customers reflect this, with a loyal, local crowd of artists and musicians from the Arts District, Downtown workers, loft dwellers, friends from neighboring Silver Lake, Echo Park, Chinatown, Lincoln Heights, and Boyle Heights, and active arts and music lovers throughout the city, from Venice and North Hollywood to Pasadena and Long Beach. At the base of the First Street Bridge, Little Pedro's serves as the entry way into our great city: you never know what you're going to expect, but you know when you leave you won't forget it
Kyokushin Presents U.S . Weight Category KARATE Championships.Presented by International Karate Organization Kyolushin Kaikan Over 100 ... all » competitors, coaches, and IKO officials from nearly ten countries around the world will compete in the U.S. Karate championship. They represent the diversity and spirit of Kyokushin Karate. Competition includes karate forms (Kata) to knockdown fighting (Kumite) and culminates with the main event of all weight categories. For information contact www.elittletokyo.com/mypage/kyokushine.htm or Kyokushin Karate at (877) 662-7947
Ramen at MR.RAMEN, its soup are chicken and pork bones base with soy sauce taste. This soup is produced by “careful? preparation of bones and vegetables boiled slowly for a long time. The carefulness is also found in its toppings and the selection of noodles. I have been doing hard studies to create my original taste because I would like to let them know the “Japanese Style Ramen ? for the US customers.
http://elittletokyo.com/mypage/mrramen.htm
Welcome to RAFU BUSSAN Inc.! We are the largest and most prominent Gift Store in Little Tokyo.
In a beautiful 7,000 square foot. showroom, we feature the latest offerings from Japan, as well as the very traditional:We have a vast selection of fine Japanese dinnerware, gourmet kitchenware and unique gift ideas. A visit to the store will be like experience a huge shopping trip to Japan where one rarely leaves empty-handed.
Check Little Tokyo Town Info<http://elittletokyo.com/mypage/rafubussan.htm> for more detail.
Adam & Joe Go Tokyo, music clip of their short busking song, played during 2005 Tokyo Expo.
Catchy little tune, that will make anyone feel happier listening to it.
Check <a href="http://www.elittletokyo.com"> Little Tokyo Town Info</a>and http://elittletokyo.com/mypage/applewireless.htm for more detail.
Have a cellular phone, call your friend from anywhere APPLE WIRELESS
It's very easy to set up cellular phone. Come to our shop to get new cell phone.
Song: I Don't Have To Try
Artist: Avril Lavigne
This is an AMV dedicated to Zakuro Fujiwara of Tokyo Mew Mew. I thought that the song fitted her character perfectly with the whole 'I don't care thing', but I also wanted to show her soft side in this AMV in little parts =)