The Amsterdam Talk podcast with your host ROD. Betting on yourself with Richard Blank
The Amsterdam Talk podcast is about keeping individuals aware of what is happening in the community, the world, the culture, etc. Amsterdam Talk is not your average podcast; we like to have those tough conversations. Our guests provide excellent insight and give authentic stories from a personal point of view to give the listener details about what they have learned from their experiences. Our motto is that we never know what someone is going through, and the podcast allows listeners to hear that they are not alone in this world.
Season 4 | Episode 21
In this episode of Amsterdam Talk, we talk with Richard Blank CEO of Telemarketing Company in Costa Rica. Betting on yourself is a powerful concept. It means having confidence in your own abilities and potential. It’s about setting goals, taking risks, and investing in your own growth and development, even when the path isn’t guaranteed.
Here are a few key aspects to consider:
Self-Belief: Trust that you have the skills and drive to achieve your goals. This belief can be a strong motivator and help you push through challenges.
Setting Goals: Define what you want to achieve and create a plan to reach those objectives. Having clear goals gives you direction and helps measure progress.
Continuous Learning: Invest in acquiring new skills and knowledge. The more you learn and adapt, the better equipped you’ll be to face new opportunities and challenges.
Resilience: Be prepared for setbacks and failures. Betting on yourself means you’ll face obstacles, but resilience helps you recover and keep moving forward.
Taking Risks: Sometimes, you need to step out of your comfort zone. Calculated risks can lead to significant rewards, and they’re often necessary for personal growth.
Self-Care: Take care of your mental and physical well-being. Betting on yourself also means ensuring you’re in a good place to pursue your goals effectively.
https://youtu.be/sI4l28jrn48?si=KVc7fF284XF94Hzp
https://youtu.be/YHLdcFHb5ao
https://youtu.be/RoXpY8rsFOY
https://youtu.be/GyPqEGYugs0
https://youtu.be/inEXSfyORws
College Life and Famous Roommates
they have to accept it. If they really want to let you live that sort of life, Rod, that you're looking to live. Okay. So you went down to Tucson, Arizona, and you... Let me make sure I got it right. So you got a communications, you got a communication and a Spanish degree from University of Arizona. So you did that. Oh yeah. That was a fun degree. I have an undergrad of communication as well. You know, that's a fun degree. Hey, just if anyone follows Wildcat basketball during those years, I was fortunate enough to be a roommate of the great Khalid Reeves. And also post-grad, I lived with Ben Davis when he was a rookie for the Suns. And so just some very good shout outs to some cool Wildcats that had lived with me. You still speak to them? Oh, yeah. Oh, yeah. And... You know, it's interesting when you're seeing some of the greatest guards in the nation that's on ESPN highlights, and you're just sitting there playing, you know, Street Fighter with them and hanging out and cooking food and just chilling, watching Bruce Lee movies.
Life Decisions and Metaphors
responsibly in-state tuition was very inexpensive in Arizona during the nineties. And so I was not dropping a lot of dough to go to school and living in Tucson was very cheap. That was a lot of fun. Okay. And so I was being somewhat responsible and at least I was going to make myself marketable and The naysayers and the great believers are the ones that don't want you to throw up on a roller coaster. But unless you get on there and you do the loop-de-loops, you're never going to know how to live, especially if you wait and get in the first cart. That's even better. I'm willing to let two or three people pass me so I can sit in the front row. And that's drinking life. And when I look back at my young self and the sort of big boy decisions that I was making that I needed to carry the rest of my life, My intuition was speaking because I was too young to understand the experience and the value of it. I had no idea where this was going to go, but I could capture this light and this energy.
Maintaining Composure Amidst Chaos
But sometimes maturity goes with having conversations with people that you don't want to have. And the truth may hurt when you do discuss certain advertising or where the market is going or what's happening with the internet. And It's just how it's, it's relayed and how you listen and how you can once again, receive certain energy, which may be negative at times and try to readjust tones. That's what doctors do or attorneys can do. They're used to people screaming and cursing and spitting and kicking tires, but these individuals need to sew hearts, win cases and as pilots are land planes when people are screaming around them. And so you need to, you need to respect the individual that has the straight line amongst the chaos
Nostalgia and Technology: A Humorous Take
And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa.
Nostalgia for the Social Past
And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. whatever you're right. I'll just go play some pinball. I leave you alone. And it's almost, it's, it's sad because there was nothing better that you get that knock on the door, the doorbell ringing and you'd run there and it's your buddy that wants to go ride bikes or climb trees with you. And so those are the memories, my friend. And I'm trying to still instill that with the people today.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#AmsterdamTalkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Amsterdam Talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Decline of Human Interaction
I see people that wait in line at the supermarket so they can have the interaction with the person compared to doing self-checkout. There's some people that like that experience and that's why they go to that store or they've known Betty for 15 years and it's part of their routine. And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time.
The Journey to Starting a Call Center
So what made you start this, you know, your business up, your company? What made you start your company? I was 35 and I was getting old and I was trying, you know, when I left my friend's company, I did make phone call for my family real estate business in the United States and then the market fell out. And so I had a little bit saved. I had some knowledge and I had the desire. And one of my friends says, hey, Ricardo, why don't you just start a call center? And I said, oh, in Gaza, am I going to do this? How are you going to get to that level? And so, yeah. The first thing I was taught was to slow down, calm down. What can we do? What can we control? Well, I always believe in home court advantage. Let's be realistic. And so someone needed to have space that I could rent a section of, like an internet cafe. So there was a blended call center where I could rent a turnkey station for premium, but I could scale accordingly and they're responsible, the internet and the rent and everything. I can come and go like a plane seat
The Amsterdam Talk podcast with your host ROD. Betting on yourself with Richard Blank
The Amsterdam Talk podcast is about keeping individuals aware of what is happening in the community, the world, the culture, etc. Amsterdam Talk is not your average podcast; we like to have those tough conversations. Our guests provide excellent insight and give authentic stories from a personal point of view to give the listener details about what they have learned from their experiences. Our motto is that we never know what someone is going through, and the podcast allows listeners to hear that they are not alone in this world.
Season 4 | Episode 21
In this episode of Amsterdam Talk, we talk with Richard Blank CEO of Telemarketing Company in Costa Rica. Betting on yourself is a powerful concept. It means having confidence in your own abilities and potential. It’s about setting goals, taking risks, and investing in your own growth and development, even when the path isn’t guaranteed.
Here are a few key aspects to consider:
Self-Belief: Trust that you have the skills and drive to achieve your goals. This belief can be a strong motivator and help you push through challenges.
Setting Goals: Define what you want to achieve and create a plan to reach those objectives. Having clear goals gives you direction and helps measure progress.
Continuous Learning: Invest in acquiring new skills and knowledge. The more you learn and adapt, the better equipped you’ll be to face new opportunities and challenges.
Resilience: Be prepared for setbacks and failures. Betting on yourself means you’ll face obstacles, but resilience helps you recover and keep moving forward.
Taking Risks: Sometimes, you need to step out of your comfort zone. Calculated risks can lead to significant rewards, and they’re often necessary for personal growth.
Self-Care: Take care of your mental and physical well-being. Betting on yourself also means ensuring you’re in a good place to pursue your goals effectively.
https://youtu.be/sI4l28jrn48?si=KVc7fF284XF94Hzp
https://youtu.be/YHLdcFHb5ao
https://youtu.be/RoXpY8rsFOY
https://youtu.be/GyPqEGYugs0
https://youtu.be/inEXSfyORws
College Life and Famous Roommates
they have to accept it. If they really want to let you live that sort of life, Rod, that you're looking to live. Okay. So you went down to Tucson, Arizona, and you... Let me make sure I got it right. So you got a communications, you got a communication and a Spanish degree from University of Arizona. So you did that. Oh yeah. That was a fun degree. I have an undergrad of communication as well. You know, that's a fun degree. Hey, just if anyone follows Wildcat basketball during those years, I was fortunate enough to be a roommate of the great Khalid Reeves. And also post-grad, I lived with Ben Davis when he was a rookie for the Suns. And so just some very good shout outs to some cool Wildcats that had lived with me. You still speak to them? Oh, yeah. Oh, yeah. And... You know, it's interesting when you're seeing some of the greatest guards in the nation that's on ESPN highlights, and you're just sitting there playing, you know, Street Fighter with them and hanging out and cooking food and just chilling, watching Bruce Lee movies.
Life Decisions and Metaphors
responsibly in-state tuition was very inexpensive in Arizona during the nineties. And so I was not dropping a lot of dough to go to school and living in Tucson was very cheap. That was a lot of fun. Okay. And so I was being somewhat responsible and at least I was going to make myself marketable and The naysayers and the great believers are the ones that don't want you to throw up on a roller coaster. But unless you get on there and you do the loop-de-loops, you're never going to know how to live, especially if you wait and get in the first cart. That's even better. I'm willing to let two or three people pass me so I can sit in the front row. And that's drinking life. And when I look back at my young self and the sort of big boy decisions that I was making that I needed to carry the rest of my life, My intuition was speaking because I was too young to understand the experience and the value of it. I had no idea where this was going to go, but I could capture this light and this energy.
Maintaining Composure Amidst Chaos
But sometimes maturity goes with having conversations with people that you don't want to have. And the truth may hurt when you do discuss certain advertising or where the market is going or what's happening with the internet. And It's just how it's, it's relayed and how you listen and how you can once again, receive certain energy, which may be negative at times and try to readjust tones. That's what doctors do or attorneys can do. They're used to people screaming and cursing and spitting and kicking tires, but these individuals need to sew hearts, win cases and as pilots are land planes when people are screaming around them. And so you need to, you need to respect the individual that has the straight line amongst the chaos
Nostalgia and Technology: A Humorous Take
And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa.
Nostalgia for the Social Past
And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. whatever you're right. I'll just go play some pinball. I leave you alone. And it's almost, it's, it's sad because there was nothing better that you get that knock on the door, the doorbell ringing and you'd run there and it's your buddy that wants to go ride bikes or climb trees with you. And so those are the memories, my friend. And I'm trying to still instill that with the people today.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#AmsterdamTalkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Amsterdam Talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Decline of Human Interaction
I see people that wait in line at the supermarket so they can have the interaction with the person compared to doing self-checkout. There's some people that like that experience and that's why they go to that store or they've known Betty for 15 years and it's part of their routine. And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time.
The Journey to Starting a Call Center
So what made you start this, you know, your business up, your company? What made you start your company? I was 35 and I was getting old and I was trying, you know, when I left my friend's company, I did make phone call for my family real estate business in the United States and then the market fell out. And so I had a little bit saved. I had some knowledge and I had the desire. And one of my friends says, hey, Ricardo, why don't you just start a call center? And I said, oh, in Gaza, am I going to do this? How are you going to get to that level? And so, yeah. The first thing I was taught was to slow down, calm down. What can we do? What can we control? Well, I always believe in home court advantage. Let's be realistic. And so someone needed to have space that I could rent a section of, like an internet cafe. So there was a blended call center where I could rent a turnkey station for premium, but I could scale accordingly and they're responsible, the internet and the rent and everything. I can come and go like a plane seat
The Amsterdam Talk podcast with your host ROD. Betting on yourself with Richard Blank
The Amsterdam Talk podcast is about keeping individuals aware of what is happening in the community, the world, the culture, etc. Amsterdam Talk is not your average podcast; we like to have those tough conversations. Our guests provide excellent insight and give authentic stories from a personal point of view to give the listener details about what they have learned from their experiences. Our motto is that we never know what someone is going through, and the podcast allows listeners to hear that they are not alone in this world.
Season 4 | Episode 21
In this episode of Amsterdam Talk, we talk with Richard Blank CEO of Telemarketing Company in Costa Rica. Betting on yourself is a powerful concept. It means having confidence in your own abilities and potential. It’s about setting goals, taking risks, and investing in your own growth and development, even when the path isn’t guaranteed.
Here are a few key aspects to consider:
Self-Belief: Trust that you have the skills and drive to achieve your goals. This belief can be a strong motivator and help you push through challenges.
Setting Goals: Define what you want to achieve and create a plan to reach those objectives. Having clear goals gives you direction and helps measure progress.
Continuous Learning: Invest in acquiring new skills and knowledge. The more you learn and adapt, the better equipped you’ll be to face new opportunities and challenges.
Resilience: Be prepared for setbacks and failures. Betting on yourself means you’ll face obstacles, but resilience helps you recover and keep moving forward.
Taking Risks: Sometimes, you need to step out of your comfort zone. Calculated risks can lead to significant rewards, and they’re often necessary for personal growth.
Self-Care: Take care of your mental and physical well-being. Betting on yourself also means ensuring you’re in a good place to pursue your goals effectively.
https://youtu.be/sI4l28jrn48?si=KVc7fF284XF94Hzp
https://youtu.be/YHLdcFHb5ao
https://youtu.be/RoXpY8rsFOY
https://youtu.be/GyPqEGYugs0
https://youtu.be/inEXSfyORws
College Life and Famous Roommates
they have to accept it. If they really want to let you live that sort of life, Rod, that you're looking to live. Okay. So you went down to Tucson, Arizona, and you... Let me make sure I got it right. So you got a communications, you got a communication and a Spanish degree from University of Arizona. So you did that. Oh yeah. That was a fun degree. I have an undergrad of communication as well. You know, that's a fun degree. Hey, just if anyone follows Wildcat basketball during those years, I was fortunate enough to be a roommate of the great Khalid Reeves. And also post-grad, I lived with Ben Davis when he was a rookie for the Suns. And so just some very good shout outs to some cool Wildcats that had lived with me. You still speak to them? Oh, yeah. Oh, yeah. And... You know, it's interesting when you're seeing some of the greatest guards in the nation that's on ESPN highlights, and you're just sitting there playing, you know, Street Fighter with them and hanging out and cooking food and just chilling, watching Bruce Lee movies.
Life Decisions and Metaphors
responsibly in-state tuition was very inexpensive in Arizona during the nineties. And so I was not dropping a lot of dough to go to school and living in Tucson was very cheap. That was a lot of fun. Okay. And so I was being somewhat responsible and at least I was going to make myself marketable and The naysayers and the great believers are the ones that don't want you to throw up on a roller coaster. But unless you get on there and you do the loop-de-loops, you're never going to know how to live, especially if you wait and get in the first cart. That's even better. I'm willing to let two or three people pass me so I can sit in the front row. And that's drinking life. And when I look back at my young self and the sort of big boy decisions that I was making that I needed to carry the rest of my life, My intuition was speaking because I was too young to understand the experience and the value of it. I had no idea where this was going to go, but I could capture this light and this energy.
Maintaining Composure Amidst Chaos
But sometimes maturity goes with having conversations with people that you don't want to have. And the truth may hurt when you do discuss certain advertising or where the market is going or what's happening with the internet. And It's just how it's, it's relayed and how you listen and how you can once again, receive certain energy, which may be negative at times and try to readjust tones. That's what doctors do or attorneys can do. They're used to people screaming and cursing and spitting and kicking tires, but these individuals need to sew hearts, win cases and as pilots are land planes when people are screaming around them. And so you need to, you need to respect the individual that has the straight line amongst the chaos
Nostalgia and Technology: A Humorous Take
And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa.
Nostalgia for the Social Past
And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. whatever you're right. I'll just go play some pinball. I leave you alone. And it's almost, it's, it's sad because there was nothing better that you get that knock on the door, the doorbell ringing and you'd run there and it's your buddy that wants to go ride bikes or climb trees with you. And so those are the memories, my friend. And I'm trying to still instill that with the people today.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#AmsterdamTalkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Amsterdam Talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Decline of Human Interaction
I see people that wait in line at the supermarket so they can have the interaction with the person compared to doing self-checkout. There's some people that like that experience and that's why they go to that store or they've known Betty for 15 years and it's part of their routine. And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time.
The Journey to Starting a Call Center
So what made you start this, you know, your business up, your company? What made you start your company? I was 35 and I was getting old and I was trying, you know, when I left my friend's company, I did make phone call for my family real estate business in the United States and then the market fell out. And so I had a little bit saved. I had some knowledge and I had the desire. And one of my friends says, hey, Ricardo, why don't you just start a call center? And I said, oh, in Gaza, am I going to do this? How are you going to get to that level? And so, yeah. The first thing I was taught was to slow down, calm down. What can we do? What can we control? Well, I always believe in home court advantage. Let's be realistic. And so someone needed to have space that I could rent a section of, like an internet cafe. So there was a blended call center where I could rent a turnkey station for premium, but I could scale accordingly and they're responsible, the internet and the rent and everything. I can come and go like a plane seat
The Amsterdam Talk podcast with your host ROD. Betting on yourself with Richard Blank
The Amsterdam Talk podcast is about keeping individuals aware of what is happening in the community, the world, the culture, etc. Amsterdam Talk is not your average podcast; we like to have those tough conversations. Our guests provide excellent insight and give authentic stories from a personal point of view to give the listener details about what they have learned from their experiences. Our motto is that we never know what someone is going through, and the podcast allows listeners to hear that they are not alone in this world.
Season 4 | Episode 21
In this episode of Amsterdam Talk, we talk with Richard Blank CEO of Telemarketing Company in Costa Rica. Betting on yourself is a powerful concept. It means having confidence in your own abilities and potential. It’s about setting goals, taking risks, and investing in your own growth and development, even when the path isn’t guaranteed.
Here are a few key aspects to consider:
Self-Belief: Trust that you have the skills and drive to achieve your goals. This belief can be a strong motivator and help you push through challenges.
Setting Goals: Define what you want to achieve and create a plan to reach those objectives. Having clear goals gives you direction and helps measure progress.
Continuous Learning: Invest in acquiring new skills and knowledge. The more you learn and adapt, the better equipped you’ll be to face new opportunities and challenges.
Resilience: Be prepared for setbacks and failures. Betting on yourself means you’ll face obstacles, but resilience helps you recover and keep moving forward.
Taking Risks: Sometimes, you need to step out of your comfort zone. Calculated risks can lead to significant rewards, and they’re often necessary for personal growth.
Self-Care: Take care of your mental and physical well-being. Betting on yourself also means ensuring you’re in a good place to pursue your goals effectively.
https://youtu.be/sI4l28jrn48?si=KVc7fF284XF94Hzp
https://youtu.be/YHLdcFHb5ao
https://youtu.be/RoXpY8rsFOY
https://youtu.be/GyPqEGYugs0
https://youtu.be/inEXSfyORws
College Life and Famous Roommates
they have to accept it. If they really want to let you live that sort of life, Rod, that you're looking to live. Okay. So you went down to Tucson, Arizona, and you... Let me make sure I got it right. So you got a communications, you got a communication and a Spanish degree from University of Arizona. So you did that. Oh yeah. That was a fun degree. I have an undergrad of communication as well. You know, that's a fun degree. Hey, just if anyone follows Wildcat basketball during those years, I was fortunate enough to be a roommate of the great Khalid Reeves. And also post-grad, I lived with Ben Davis when he was a rookie for the Suns. And so just some very good shout outs to some cool Wildcats that had lived with me. You still speak to them? Oh, yeah. Oh, yeah. And... You know, it's interesting when you're seeing some of the greatest guards in the nation that's on ESPN highlights, and you're just sitting there playing, you know, Street Fighter with them and hanging out and cooking food and just chilling, watching Bruce Lee movies.
Life Decisions and Metaphors
responsibly in-state tuition was very inexpensive in Arizona during the nineties. And so I was not dropping a lot of dough to go to school and living in Tucson was very cheap. That was a lot of fun. Okay. And so I was being somewhat responsible and at least I was going to make myself marketable and The naysayers and the great believers are the ones that don't want you to throw up on a roller coaster. But unless you get on there and you do the loop-de-loops, you're never going to know how to live, especially if you wait and get in the first cart. That's even better. I'm willing to let two or three people pass me so I can sit in the front row. And that's drinking life. And when I look back at my young self and the sort of big boy decisions that I was making that I needed to carry the rest of my life, My intuition was speaking because I was too young to understand the experience and the value of it. I had no idea where this was going to go, but I could capture this light and this energy.
Maintaining Composure Amidst Chaos
But sometimes maturity goes with having conversations with people that you don't want to have. And the truth may hurt when you do discuss certain advertising or where the market is going or what's happening with the internet. And It's just how it's, it's relayed and how you listen and how you can once again, receive certain energy, which may be negative at times and try to readjust tones. That's what doctors do or attorneys can do. They're used to people screaming and cursing and spitting and kicking tires, but these individuals need to sew hearts, win cases and as pilots are land planes when people are screaming around them. And so you need to, you need to respect the individual that has the straight line amongst the chaos
Nostalgia and Technology: A Humorous Take
And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa.
Nostalgia for the Social Past
And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. whatever you're right. I'll just go play some pinball. I leave you alone. And it's almost, it's, it's sad because there was nothing better that you get that knock on the door, the doorbell ringing and you'd run there and it's your buddy that wants to go ride bikes or climb trees with you. And so those are the memories, my friend. And I'm trying to still instill that with the people today.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#AmsterdamTalkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Amsterdam Talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Decline of Human Interaction
I see people that wait in line at the supermarket so they can have the interaction with the person compared to doing self-checkout. There's some people that like that experience and that's why they go to that store or they've known Betty for 15 years and it's part of their routine. And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time.
The Journey to Starting a Call Center
So what made you start this, you know, your business up, your company? What made you start your company? I was 35 and I was getting old and I was trying, you know, when I left my friend's company, I did make phone call for my family real estate business in the United States and then the market fell out. And so I had a little bit saved. I had some knowledge and I had the desire. And one of my friends says, hey, Ricardo, why don't you just start a call center? And I said, oh, in Gaza, am I going to do this? How are you going to get to that level? And so, yeah. The first thing I was taught was to slow down, calm down. What can we do? What can we control? Well, I always believe in home court advantage. Let's be realistic. And so someone needed to have space that I could rent a section of, like an internet cafe. So there was a blended call center where I could rent a turnkey station for premium, but I could scale accordingly and they're responsible, the internet and the rent and everything. I can come and go like a plane seat
The Amsterdam Talk podcast with your host ROD. Betting on yourself with Richard Blank
The Amsterdam Talk podcast is about keeping individuals aware of what is happening in the community, the world, the culture, etc. Amsterdam Talk is not your average podcast; we like to have those tough conversations. Our guests provide excellent insight and give authentic stories from a personal point of view to give the listener details about what they have learned from their experiences. Our motto is that we never know what someone is going through, and the podcast allows listeners to hear that they are not alone in this world.
Season 4 | Episode 21
In this episode of Amsterdam Talk, we talk with Richard Blank CEO of Telemarketing Company in Costa Rica. Betting on yourself is a powerful concept. It means having confidence in your own abilities and potential. It’s about setting goals, taking risks, and investing in your own growth and development, even when the path isn’t guaranteed.
Here are a few key aspects to consider:
Self-Belief: Trust that you have the skills and drive to achieve your goals. This belief can be a strong motivator and help you push through challenges.
Setting Goals: Define what you want to achieve and create a plan to reach those objectives. Having clear goals gives you direction and helps measure progress.
Continuous Learning: Invest in acquiring new skills and knowledge. The more you learn and adapt, the better equipped you’ll be to face new opportunities and challenges.
Resilience: Be prepared for setbacks and failures. Betting on yourself means you’ll face obstacles, but resilience helps you recover and keep moving forward.
Taking Risks: Sometimes, you need to step out of your comfort zone. Calculated risks can lead to significant rewards, and they’re often necessary for personal growth.
Self-Care: Take care of your mental and physical well-being. Betting on yourself also means ensuring you’re in a good place to pursue your goals effectively.
https://youtu.be/sI4l28jrn48?si=KVc7fF284XF94Hzp
https://youtu.be/YHLdcFHb5ao
https://youtu.be/RoXpY8rsFOY
https://youtu.be/GyPqEGYugs0
https://youtu.be/inEXSfyORws
College Life and Famous Roommates
they have to accept it. If they really want to let you live that sort of life, Rod, that you're looking to live. Okay. So you went down to Tucson, Arizona, and you... Let me make sure I got it right. So you got a communications, you got a communication and a Spanish degree from University of Arizona. So you did that. Oh yeah. That was a fun degree. I have an undergrad of communication as well. You know, that's a fun degree. Hey, just if anyone follows Wildcat basketball during those years, I was fortunate enough to be a roommate of the great Khalid Reeves. And also post-grad, I lived with Ben Davis when he was a rookie for the Suns. And so just some very good shout outs to some cool Wildcats that had lived with me. You still speak to them? Oh, yeah. Oh, yeah. And... You know, it's interesting when you're seeing some of the greatest guards in the nation that's on ESPN highlights, and you're just sitting there playing, you know, Street Fighter with them and hanging out and cooking food and just chilling, watching Bruce Lee movies.
Life Decisions and Metaphors
responsibly in-state tuition was very inexpensive in Arizona during the nineties. And so I was not dropping a lot of dough to go to school and living in Tucson was very cheap. That was a lot of fun. Okay. And so I was being somewhat responsible and at least I was going to make myself marketable and The naysayers and the great believers are the ones that don't want you to throw up on a roller coaster. But unless you get on there and you do the loop-de-loops, you're never going to know how to live, especially if you wait and get in the first cart. That's even better. I'm willing to let two or three people pass me so I can sit in the front row. And that's drinking life. And when I look back at my young self and the sort of big boy decisions that I was making that I needed to carry the rest of my life, My intuition was speaking because I was too young to understand the experience and the value of it. I had no idea where this was going to go, but I could capture this light and this energy.
Maintaining Composure Amidst Chaos
But sometimes maturity goes with having conversations with people that you don't want to have. And the truth may hurt when you do discuss certain advertising or where the market is going or what's happening with the internet. And It's just how it's, it's relayed and how you listen and how you can once again, receive certain energy, which may be negative at times and try to readjust tones. That's what doctors do or attorneys can do. They're used to people screaming and cursing and spitting and kicking tires, but these individuals need to sew hearts, win cases and as pilots are land planes when people are screaming around them. And so you need to, you need to respect the individual that has the straight line amongst the chaos
Nostalgia and Technology: A Humorous Take
And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa.
Nostalgia for the Social Past
And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. whatever you're right. I'll just go play some pinball. I leave you alone. And it's almost, it's, it's sad because there was nothing better that you get that knock on the door, the doorbell ringing and you'd run there and it's your buddy that wants to go ride bikes or climb trees with you. And so those are the memories, my friend. And I'm trying to still instill that with the people today.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#AmsterdamTalkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Amsterdam Talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Decline of Human Interaction
I see people that wait in line at the supermarket so they can have the interaction with the person compared to doing self-checkout. There's some people that like that experience and that's why they go to that store or they've known Betty for 15 years and it's part of their routine. And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time.
The Journey to Starting a Call Center
So what made you start this, you know, your business up, your company? What made you start your company? I was 35 and I was getting old and I was trying, you know, when I left my friend's company, I did make phone call for my family real estate business in the United States and then the market fell out. And so I had a little bit saved. I had some knowledge and I had the desire. And one of my friends says, hey, Ricardo, why don't you just start a call center? And I said, oh, in Gaza, am I going to do this? How are you going to get to that level? And so, yeah. The first thing I was taught was to slow down, calm down. What can we do? What can we control? Well, I always believe in home court advantage. Let's be realistic. And so someone needed to have space that I could rent a section of, like an internet cafe. So there was a blended call center where I could rent a turnkey station for premium, but I could scale accordingly and they're responsible, the internet and the rent and everything. I can come and go like a plane seat
The Amsterdam Talk podcast with your host ROD. Betting on yourself with Richard Blank
The Amsterdam Talk podcast is about keeping individuals aware of what is happening in the community, the world, the culture, etc. Amsterdam Talk is not your average podcast; we like to have those tough conversations. Our guests provide excellent insight and give authentic stories from a personal point of view to give the listener details about what they have learned from their experiences. Our motto is that we never know what someone is going through, and the podcast allows listeners to hear that they are not alone in this world.
Season 4 | Episode 21
In this episode of Amsterdam Talk, we talk with Richard Blank CEO of Telemarketing Company in Costa Rica. Betting on yourself is a powerful concept. It means having confidence in your own abilities and potential. It’s about setting goals, taking risks, and investing in your own growth and development, even when the path isn’t guaranteed.
Here are a few key aspects to consider:
Self-Belief: Trust that you have the skills and drive to achieve your goals. This belief can be a strong motivator and help you push through challenges.
Setting Goals: Define what you want to achieve and create a plan to reach those objectives. Having clear goals gives you direction and helps measure progress.
Continuous Learning: Invest in acquiring new skills and knowledge. The more you learn and adapt, the better equipped you’ll be to face new opportunities and challenges.
Resilience: Be prepared for setbacks and failures. Betting on yourself means you’ll face obstacles, but resilience helps you recover and keep moving forward.
Taking Risks: Sometimes, you need to step out of your comfort zone. Calculated risks can lead to significant rewards, and they’re often necessary for personal growth.
Self-Care: Take care of your mental and physical well-being. Betting on yourself also means ensuring you’re in a good place to pursue your goals effectively.
https://youtu.be/sI4l28jrn48?si=KVc7fF284XF94Hzp
https://youtu.be/YHLdcFHb5ao
https://youtu.be/RoXpY8rsFOY
https://youtu.be/GyPqEGYugs0
https://youtu.be/inEXSfyORws
College Life and Famous Roommates
they have to accept it. If they really want to let you live that sort of life, Rod, that you're looking to live. Okay. So you went down to Tucson, Arizona, and you... Let me make sure I got it right. So you got a communications, you got a communication and a Spanish degree from University of Arizona. So you did that. Oh yeah. That was a fun degree. I have an undergrad of communication as well. You know, that's a fun degree. Hey, just if anyone follows Wildcat basketball during those years, I was fortunate enough to be a roommate of the great Khalid Reeves. And also post-grad, I lived with Ben Davis when he was a rookie for the Suns. And so just some very good shout outs to some cool Wildcats that had lived with me. You still speak to them? Oh, yeah. Oh, yeah. And... You know, it's interesting when you're seeing some of the greatest guards in the nation that's on ESPN highlights, and you're just sitting there playing, you know, Street Fighter with them and hanging out and cooking food and just chilling, watching Bruce Lee movies.
Life Decisions and Metaphors
responsibly in-state tuition was very inexpensive in Arizona during the nineties. And so I was not dropping a lot of dough to go to school and living in Tucson was very cheap. That was a lot of fun. Okay. And so I was being somewhat responsible and at least I was going to make myself marketable and The naysayers and the great believers are the ones that don't want you to throw up on a roller coaster. But unless you get on there and you do the loop-de-loops, you're never going to know how to live, especially if you wait and get in the first cart. That's even better. I'm willing to let two or three people pass me so I can sit in the front row. And that's drinking life. And when I look back at my young self and the sort of big boy decisions that I was making that I needed to carry the rest of my life, My intuition was speaking because I was too young to understand the experience and the value of it. I had no idea where this was going to go, but I could capture this light and this energy.
Maintaining Composure Amidst Chaos
But sometimes maturity goes with having conversations with people that you don't want to have. And the truth may hurt when you do discuss certain advertising or where the market is going or what's happening with the internet. And It's just how it's, it's relayed and how you listen and how you can once again, receive certain energy, which may be negative at times and try to readjust tones. That's what doctors do or attorneys can do. They're used to people screaming and cursing and spitting and kicking tires, but these individuals need to sew hearts, win cases and as pilots are land planes when people are screaming around them. And so you need to, you need to respect the individual that has the straight line amongst the chaos
Nostalgia and Technology: A Humorous Take
And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time. And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa.
Nostalgia for the Social Past
And when I walk downstairs and I'm in the lunchroom, you'll have the tables of four or five people sitting together and each one of them is watching something differently. And as much as I tease about it and break their back and talk about what it was like in the 80s, and they're like, okay, okay, grandpa. whatever you're right. I'll just go play some pinball. I leave you alone. And it's almost, it's, it's sad because there was nothing better that you get that knock on the door, the doorbell ringing and you'd run there and it's your buddy that wants to go ride bikes or climb trees with you. And so those are the memories, my friend. And I'm trying to still instill that with the people today.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#AmsterdamTalkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Amsterdam Talk podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Decline of Human Interaction
I see people that wait in line at the supermarket so they can have the interaction with the person compared to doing self-checkout. There's some people that like that experience and that's why they go to that store or they've known Betty for 15 years and it's part of their routine. And the less that we do those sort of human interactions, the more alone we're going to feel. It's quite the shame because when you look at old movies from the 60s and 70s, no one's looking down. Unless they're reading a newspaper or book or something. Everyone's looking around and seeing what's happening in the scene. Comment on it. Participate in it. Get involved. Today... It's almost like the movie, The Breakfast Club. It would have never existed. They all would have been on their phones the whole time.
The Journey to Starting a Call Center
So what made you start this, you know, your business up, your company? What made you start your company? I was 35 and I was getting old and I was trying, you know, when I left my friend's company, I did make phone call for my family real estate business in the United States and then the market fell out. And so I had a little bit saved. I had some knowledge and I had the desire. And one of my friends says, hey, Ricardo, why don't you just start a call center? And I said, oh, in Gaza, am I going to do this? How are you going to get to that level? And so, yeah. The first thing I was taught was to slow down, calm down. What can we do? What can we control? Well, I always believe in home court advantage. Let's be realistic. And so someone needed to have space that I could rent a section of, like an internet cafe. So there was a blended call center where I could rent a turnkey station for premium, but I could scale accordingly and they're responsible, the internet and the rent and everything. I can come and go like a plane seat
Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank
Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy!
In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy!
Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development.
https://youtu.be/5O61NBkqUbA
https://youtu.be/vTPLnd48FCQ
https://youtu.be/_xbWJ3n8s5A
https://youtu.be/rKqxIZnMnqM
https://youtu.be/LxD-d_8YLHo
https://youtu.be/_LavDP4y-5k
https://youtu.be/1j-GLTQ70XQ
Expectations and Disappointments
I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best.
Leadership Authenticity and Strategic Communication
Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work.
Perspective on Learning Challenges
I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down.
Strategic Connection-Building
You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made
The Basics of Manners and Respect
I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics
Vulnerability and Transparency in Leadership
I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours
Tara Lehman:
Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker
Empowering Leaders and Business Owners to Achieve Excellence.
Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations.
I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time.
My Mission:
I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business.
I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results.
Explore My Services:
Coaching and Consulting - www.twinlifecoaching.ca
Leadership Services - www.amplifyingleadership.ca
My mantra (quote):
"Failure is transformational.
Listen to it.
Learn from it.
Grow because of it."
-Tara Lehman
A Bit About Me:
When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking.
I’m passionate about professional development and believe in the power of lifelong learning.
Build Your Leaders (for businesses)
Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success.
If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages
Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs.
Build Your Leaders (for businesses)
Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success
Leadership and Business Coaching Packages
Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs.
Essentials Package: 3 month package that includes up to 12 hours of coaching
Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Foundations of Leadership Course
We have you and / or your team covered in our Foundations of Leadership course.
A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership.
What do we cover?
1 – Introduction and Leader vs Manager
2 – How to connect in the industry, company, strategy, employees
3 – Communication 1
4 – Communication 2
5 – Coaching employees
6 – Development of you and your employees
7 – Team development
8 – Change Management
9 – Goal Setting 1
10 – Goal Setting 2
11 – Self-care / Stress Management
12 – Time Management and Organization
RISE TO LEADERSHIP PROGRAM
Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success.
A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher:
Develop key leadership skills through training
Overcome your challenges through leadership coaching
Be accountable to your leadership goals through accountability and Q&A sessions
Provide you resources and tools to enhance your leadership skills
Encourage community and collaboration through networking opportunities
What’s in it for you?
Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion
Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A
1:1 Leadership call with Tara 1 time per month for the 6 months of the program
Access to our Amplifying Leadership community
Your own LinkedIn group to share and network to help each other grow and thrive
Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only.
Discounts on coaching programs
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank
Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy!
In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy!
Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development.
https://youtu.be/5O61NBkqUbA
https://youtu.be/vTPLnd48FCQ
https://youtu.be/_xbWJ3n8s5A
https://youtu.be/rKqxIZnMnqM
https://youtu.be/LxD-d_8YLHo
https://youtu.be/_LavDP4y-5k
https://youtu.be/1j-GLTQ70XQ
Expectations and Disappointments
I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best.
Leadership Authenticity and Strategic Communication
Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work.
Perspective on Learning Challenges
I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down.
Strategic Connection-Building
You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made
The Basics of Manners and Respect
I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics
Vulnerability and Transparency in Leadership
I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours
Tara Lehman:
Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker
Empowering Leaders and Business Owners to Achieve Excellence.
Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations.
I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time.
My Mission:
I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business.
I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results.
Explore My Services:
Coaching and Consulting - www.twinlifecoaching.ca
Leadership Services - www.amplifyingleadership.ca
My mantra (quote):
"Failure is transformational.
Listen to it.
Learn from it.
Grow because of it."
-Tara Lehman
A Bit About Me:
When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking.
I’m passionate about professional development and believe in the power of lifelong learning.
Build Your Leaders (for businesses)
Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success.
If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages
Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs.
Build Your Leaders (for businesses)
Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success
Leadership and Business Coaching Packages
Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs.
Essentials Package: 3 month package that includes up to 12 hours of coaching
Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Foundations of Leadership Course
We have you and / or your team covered in our Foundations of Leadership course.
A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership.
What do we cover?
1 – Introduction and Leader vs Manager
2 – How to connect in the industry, company, strategy, employees
3 – Communication 1
4 – Communication 2
5 – Coaching employees
6 – Development of you and your employees
7 – Team development
8 – Change Management
9 – Goal Setting 1
10 – Goal Setting 2
11 – Self-care / Stress Management
12 – Time Management and Organization
RISE TO LEADERSHIP PROGRAM
Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success.
A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher:
Develop key leadership skills through training
Overcome your challenges through leadership coaching
Be accountable to your leadership goals through accountability and Q&A sessions
Provide you resources and tools to enhance your leadership skills
Encourage community and collaboration through networking opportunities
What’s in it for you?
Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion
Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A
1:1 Leadership call with Tara 1 time per month for the 6 months of the program
Access to our Amplifying Leadership community
Your own LinkedIn group to share and network to help each other grow and thrive
Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only.
Discounts on coaching programs
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank
Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy!
In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy!
Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development.
https://youtu.be/5O61NBkqUbA
https://youtu.be/vTPLnd48FCQ
https://youtu.be/_xbWJ3n8s5A
https://youtu.be/rKqxIZnMnqM
https://youtu.be/LxD-d_8YLHo
https://youtu.be/_LavDP4y-5k
https://youtu.be/1j-GLTQ70XQ
Expectations and Disappointments
I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best.
Leadership Authenticity and Strategic Communication
Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work.
Perspective on Learning Challenges
I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down.
Strategic Connection-Building
You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made
The Basics of Manners and Respect
I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics
Vulnerability and Transparency in Leadership
I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours
Tara Lehman:
Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker
Empowering Leaders and Business Owners to Achieve Excellence.
Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations.
I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time.
My Mission:
I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business.
I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results.
Explore My Services:
Coaching and Consulting - www.twinlifecoaching.ca
Leadership Services - www.amplifyingleadership.ca
My mantra (quote):
"Failure is transformational.
Listen to it.
Learn from it.
Grow because of it."
-Tara Lehman
A Bit About Me:
When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking.
I’m passionate about professional development and believe in the power of lifelong learning.
Build Your Leaders (for businesses)
Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success.
If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages
Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs.
Build Your Leaders (for businesses)
Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success
Leadership and Business Coaching Packages
Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs.
Essentials Package: 3 month package that includes up to 12 hours of coaching
Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Foundations of Leadership Course
We have you and / or your team covered in our Foundations of Leadership course.
A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership.
What do we cover?
1 – Introduction and Leader vs Manager
2 – How to connect in the industry, company, strategy, employees
3 – Communication 1
4 – Communication 2
5 – Coaching employees
6 – Development of you and your employees
7 – Team development
8 – Change Management
9 – Goal Setting 1
10 – Goal Setting 2
11 – Self-care / Stress Management
12 – Time Management and Organization
RISE TO LEADERSHIP PROGRAM
Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success.
A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher:
Develop key leadership skills through training
Overcome your challenges through leadership coaching
Be accountable to your leadership goals through accountability and Q&A sessions
Provide you resources and tools to enhance your leadership skills
Encourage community and collaboration through networking opportunities
What’s in it for you?
Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion
Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A
1:1 Leadership call with Tara 1 time per month for the 6 months of the program
Access to our Amplifying Leadership community
Your own LinkedIn group to share and network to help each other grow and thrive
Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only.
Discounts on coaching programs
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank
Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy!
In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy!
Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development.
https://youtu.be/5O61NBkqUbA
https://youtu.be/vTPLnd48FCQ
https://youtu.be/_xbWJ3n8s5A
https://youtu.be/rKqxIZnMnqM
https://youtu.be/LxD-d_8YLHo
https://youtu.be/_LavDP4y-5k
https://youtu.be/1j-GLTQ70XQ
Expectations and Disappointments
I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best.
Leadership Authenticity and Strategic Communication
Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work.
Perspective on Learning Challenges
I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down.
Strategic Connection-Building
You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made
The Basics of Manners and Respect
I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics
Vulnerability and Transparency in Leadership
I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours
Tara Lehman:
Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker
Empowering Leaders and Business Owners to Achieve Excellence.
Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations.
I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time.
My Mission:
I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business.
I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results.
Explore My Services:
Coaching and Consulting - www.twinlifecoaching.ca
Leadership Services - www.amplifyingleadership.ca
My mantra (quote):
"Failure is transformational.
Listen to it.
Learn from it.
Grow because of it."
-Tara Lehman
A Bit About Me:
When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking.
I’m passionate about professional development and believe in the power of lifelong learning.
Build Your Leaders (for businesses)
Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success.
If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages
Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs.
Build Your Leaders (for businesses)
Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success
Leadership and Business Coaching Packages
Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs.
Essentials Package: 3 month package that includes up to 12 hours of coaching
Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Foundations of Leadership Course
We have you and / or your team covered in our Foundations of Leadership course.
A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership.
What do we cover?
1 – Introduction and Leader vs Manager
2 – How to connect in the industry, company, strategy, employees
3 – Communication 1
4 – Communication 2
5 – Coaching employees
6 – Development of you and your employees
7 – Team development
8 – Change Management
9 – Goal Setting 1
10 – Goal Setting 2
11 – Self-care / Stress Management
12 – Time Management and Organization
RISE TO LEADERSHIP PROGRAM
Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success.
A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher:
Develop key leadership skills through training
Overcome your challenges through leadership coaching
Be accountable to your leadership goals through accountability and Q&A sessions
Provide you resources and tools to enhance your leadership skills
Encourage community and collaboration through networking opportunities
What’s in it for you?
Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion
Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A
1:1 Leadership call with Tara 1 time per month for the 6 months of the program
Access to our Amplifying Leadership community
Your own LinkedIn group to share and network to help each other grow and thrive
Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only.
Discounts on coaching programs
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank
Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy!
In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy!
Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development.
https://youtu.be/5O61NBkqUbA
https://youtu.be/vTPLnd48FCQ
https://youtu.be/_xbWJ3n8s5A
https://youtu.be/rKqxIZnMnqM
https://youtu.be/LxD-d_8YLHo
https://youtu.be/_LavDP4y-5k
https://youtu.be/1j-GLTQ70XQ
Expectations and Disappointments
I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best.
Leadership Authenticity and Strategic Communication
Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work.
Perspective on Learning Challenges
I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down.
Strategic Connection-Building
You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made
The Basics of Manners and Respect
I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics
Vulnerability and Transparency in Leadership
I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours
Tara Lehman:
Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker
Empowering Leaders and Business Owners to Achieve Excellence.
Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations.
I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time.
My Mission:
I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business.
I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results.
Explore My Services:
Coaching and Consulting - www.twinlifecoaching.ca
Leadership Services - www.amplifyingleadership.ca
My mantra (quote):
"Failure is transformational.
Listen to it.
Learn from it.
Grow because of it."
-Tara Lehman
A Bit About Me:
When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking.
I’m passionate about professional development and believe in the power of lifelong learning.
Build Your Leaders (for businesses)
Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success.
If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages
Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs.
Build Your Leaders (for businesses)
Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success
Leadership and Business Coaching Packages
Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs.
Essentials Package: 3 month package that includes up to 12 hours of coaching
Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Foundations of Leadership Course
We have you and / or your team covered in our Foundations of Leadership course.
A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership.
What do we cover?
1 – Introduction and Leader vs Manager
2 – How to connect in the industry, company, strategy, employees
3 – Communication 1
4 – Communication 2
5 – Coaching employees
6 – Development of you and your employees
7 – Team development
8 – Change Management
9 – Goal Setting 1
10 – Goal Setting 2
11 – Self-care / Stress Management
12 – Time Management and Organization
RISE TO LEADERSHIP PROGRAM
Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success.
A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher:
Develop key leadership skills through training
Overcome your challenges through leadership coaching
Be accountable to your leadership goals through accountability and Q&A sessions
Provide you resources and tools to enhance your leadership skills
Encourage community and collaboration through networking opportunities
What’s in it for you?
Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion
Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A
1:1 Leadership call with Tara 1 time per month for the 6 months of the program
Access to our Amplifying Leadership community
Your own LinkedIn group to share and network to help each other grow and thrive
Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only.
Discounts on coaching programs
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank
Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy!
In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy!
Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development.
https://youtu.be/5O61NBkqUbA
https://youtu.be/vTPLnd48FCQ
https://youtu.be/_xbWJ3n8s5A
https://youtu.be/rKqxIZnMnqM
https://youtu.be/LxD-d_8YLHo
https://youtu.be/_LavDP4y-5k
https://youtu.be/1j-GLTQ70XQ
Expectations and Disappointments
I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best.
Leadership Authenticity and Strategic Communication
Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work.
Perspective on Learning Challenges
I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down.
Strategic Connection-Building
You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made
The Basics of Manners and Respect
I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics
Vulnerability and Transparency in Leadership
I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours
Tara Lehman:
Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker
Empowering Leaders and Business Owners to Achieve Excellence.
Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations.
I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time.
My Mission:
I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business.
I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results.
Explore My Services:
Coaching and Consulting - www.twinlifecoaching.ca
Leadership Services - www.amplifyingleadership.ca
My mantra (quote):
"Failure is transformational.
Listen to it.
Learn from it.
Grow because of it."
-Tara Lehman
A Bit About Me:
When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking.
I’m passionate about professional development and believe in the power of lifelong learning.
Build Your Leaders (for businesses)
Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success.
If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages
Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs.
Build Your Leaders (for businesses)
Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success
Leadership and Business Coaching Packages
Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs.
Essentials Package: 3 month package that includes up to 12 hours of coaching
Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Foundations of Leadership Course
We have you and / or your team covered in our Foundations of Leadership course.
A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership.
What do we cover?
1 – Introduction and Leader vs Manager
2 – How to connect in the industry, company, strategy, employees
3 – Communication 1
4 – Communication 2
5 – Coaching employees
6 – Development of you and your employees
7 – Team development
8 – Change Management
9 – Goal Setting 1
10 – Goal Setting 2
11 – Self-care / Stress Management
12 – Time Management and Organization
RISE TO LEADERSHIP PROGRAM
Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success.
A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher:
Develop key leadership skills through training
Overcome your challenges through leadership coaching
Be accountable to your leadership goals through accountability and Q&A sessions
Provide you resources and tools to enhance your leadership skills
Encourage community and collaboration through networking opportunities
What’s in it for you?
Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion
Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A
1:1 Leadership call with Tara 1 time per month for the 6 months of the program
Access to our Amplifying Leadership community
Your own LinkedIn group to share and network to help each other grow and thrive
Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only.
Discounts on coaching programs
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank
Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy!
In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy!
Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development.
https://youtu.be/5O61NBkqUbA
https://youtu.be/vTPLnd48FCQ
https://youtu.be/_xbWJ3n8s5A
https://youtu.be/rKqxIZnMnqM
https://youtu.be/LxD-d_8YLHo
https://youtu.be/_LavDP4y-5k
https://youtu.be/1j-GLTQ70XQ
Expectations and Disappointments
I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best.
Leadership Authenticity and Strategic Communication
Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work.
Perspective on Learning Challenges
I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down.
Strategic Connection-Building
You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made
The Basics of Manners and Respect
I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics
Vulnerability and Transparency in Leadership
I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours
Tara Lehman:
Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker
Empowering Leaders and Business Owners to Achieve Excellence.
Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations.
I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time.
My Mission:
I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business.
I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results.
Explore My Services:
Coaching and Consulting - www.twinlifecoaching.ca
Leadership Services - www.amplifyingleadership.ca
My mantra (quote):
"Failure is transformational.
Listen to it.
Learn from it.
Grow because of it."
-Tara Lehman
A Bit About Me:
When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking.
I’m passionate about professional development and believe in the power of lifelong learning.
Build Your Leaders (for businesses)
Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success.
If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages
Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs.
Build Your Leaders (for businesses)
Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success
Leadership and Business Coaching Packages
Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs.
Essentials Package: 3 month package that includes up to 12 hours of coaching
Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training.
Foundations of Leadership Course
We have you and / or your team covered in our Foundations of Leadership course.
A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership.
What do we cover?
1 – Introduction and Leader vs Manager
2 – How to connect in the industry, company, strategy, employees
3 – Communication 1
4 – Communication 2
5 – Coaching employees
6 – Development of you and your employees
7 – Team development
8 – Change Management
9 – Goal Setting 1
10 – Goal Setting 2
11 – Self-care / Stress Management
12 – Time Management and Organization
RISE TO LEADERSHIP PROGRAM
Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success.
A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher:
Develop key leadership skills through training
Overcome your challenges through leadership coaching
Be accountable to your leadership goals through accountability and Q&A sessions
Provide you resources and tools to enhance your leadership skills
Encourage community and collaboration through networking opportunities
What’s in it for you?
Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion
Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A
1:1 Leadership call with Tara 1 time per month for the 6 months of the program
Access to our Amplifying Leadership community
Your own LinkedIn group to share and network to help each other grow and thrive
Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only.
Discounts on coaching programs
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry.
Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world
ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world.
Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL!
We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success.
Effective Communication Strategies for Business Success w/ Richard Blank
https://youtu.be/HFjBxDm5PKQ
https://youtu.be/t5g0XeWzitg
https://youtu.be/Kb_XiNxQNDE
https://youtu.be/b18p4Cx0OUE
https://youtu.be/lwl7e7-Vu7Y
https://youtu.be/1zGpADZMLSE
https://youtu.be/Dyf9B3UaEHw
https://youtu.be/Kb9v6dIWJs8
https://youtu.be/0pSneFpZJCE
Have you ever wondered what it takes to master the art of communication in the call center industry?
Summary:
In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members.
Key Takeaways:
Personalized interactions are crucial for success in the call center industry.
Understanding cultural nuances can lead to more effective communication.
Making a memorable first impression is key to building lasting relationships.
Adapting communication styles for different regions can improve client engagement.
Conducting due diligence is essential before contacting prospects.
Overcoming the challenge of repetitive language can invigorate workplace communication.
Richard's insights have a significant impact on improving business interactions.
A Creative Approach to Sales Calls
I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me.
Building Authentic Relationships in Customer Service
The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy.
Crafting unique phone interactions
But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz.
Energized Introduction and Personal Journey
You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors.
Humor and Strategy in Telemarketing Calls
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me.
Importance of Due Diligence in Sales
Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company.
Navigating the High-Pressure World of Telemarketing
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you.
Using the Buffer Boomerang Technique
All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was.
The Best in Education
We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed.
Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization.
At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy.
Keep your employees educated, happy and successful
At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises.
Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace.
We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information.
With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience.
The Global Advantage: Building Cultural Competence For Business Success
"The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status.
Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts.
At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena
"Savvy Dining: Mastering the Art of Business Meals
"Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted.
In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette.
In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills.
With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success!
The Difference is Adrienne
I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients.
Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners.
Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me.
Custom and Personalized Programs
At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business.
We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice.
With our customized solutions, we help you achieve your objectives and build a better, more effective team.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry.
Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world
ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world.
Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL!
We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success.
Effective Communication Strategies for Business Success w/ Richard Blank
https://youtu.be/HFjBxDm5PKQ
https://youtu.be/t5g0XeWzitg
https://youtu.be/Kb_XiNxQNDE
https://youtu.be/b18p4Cx0OUE
https://youtu.be/lwl7e7-Vu7Y
https://youtu.be/1zGpADZMLSE
https://youtu.be/Dyf9B3UaEHw
https://youtu.be/Kb9v6dIWJs8
https://youtu.be/0pSneFpZJCE
Have you ever wondered what it takes to master the art of communication in the call center industry?
Summary:
In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members.
Key Takeaways:
Personalized interactions are crucial for success in the call center industry.
Understanding cultural nuances can lead to more effective communication.
Making a memorable first impression is key to building lasting relationships.
Adapting communication styles for different regions can improve client engagement.
Conducting due diligence is essential before contacting prospects.
Overcoming the challenge of repetitive language can invigorate workplace communication.
Richard's insights have a significant impact on improving business interactions.
A Creative Approach to Sales Calls
I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me.
Building Authentic Relationships in Customer Service
The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy.
Crafting unique phone interactions
But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz.
Energized Introduction and Personal Journey
You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors.
Humor and Strategy in Telemarketing Calls
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me.
Importance of Due Diligence in Sales
Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company.
Navigating the High-Pressure World of Telemarketing
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you.
Using the Buffer Boomerang Technique
All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was.
The Best in Education
We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed.
Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization.
At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy.
Keep your employees educated, happy and successful
At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises.
Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace.
We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information.
With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience.
The Global Advantage: Building Cultural Competence For Business Success
"The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status.
Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts.
At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena
"Savvy Dining: Mastering the Art of Business Meals
"Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted.
In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette.
In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills.
With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success!
The Difference is Adrienne
I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients.
Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners.
Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me.
Custom and Personalized Programs
At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business.
We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice.
With our customized solutions, we help you achieve your objectives and build a better, more effective team.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry.
Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world
ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world.
Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL!
We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success.
Effective Communication Strategies for Business Success w/ Richard Blank
https://youtu.be/HFjBxDm5PKQ
https://youtu.be/t5g0XeWzitg
https://youtu.be/Kb_XiNxQNDE
https://youtu.be/b18p4Cx0OUE
https://youtu.be/lwl7e7-Vu7Y
https://youtu.be/1zGpADZMLSE
https://youtu.be/Dyf9B3UaEHw
https://youtu.be/Kb9v6dIWJs8
https://youtu.be/0pSneFpZJCE
Have you ever wondered what it takes to master the art of communication in the call center industry?
Summary:
In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members.
Key Takeaways:
Personalized interactions are crucial for success in the call center industry.
Understanding cultural nuances can lead to more effective communication.
Making a memorable first impression is key to building lasting relationships.
Adapting communication styles for different regions can improve client engagement.
Conducting due diligence is essential before contacting prospects.
Overcoming the challenge of repetitive language can invigorate workplace communication.
Richard's insights have a significant impact on improving business interactions.
A Creative Approach to Sales Calls
I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me.
Building Authentic Relationships in Customer Service
The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy.
Crafting unique phone interactions
But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz.
Energized Introduction and Personal Journey
You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors.
Humor and Strategy in Telemarketing Calls
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me.
Importance of Due Diligence in Sales
Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company.
Navigating the High-Pressure World of Telemarketing
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you.
Using the Buffer Boomerang Technique
All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was.
The Best in Education
We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed.
Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization.
At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy.
Keep your employees educated, happy and successful
At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises.
Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace.
We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information.
With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience.
The Global Advantage: Building Cultural Competence For Business Success
"The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status.
Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts.
At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena
"Savvy Dining: Mastering the Art of Business Meals
"Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted.
In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette.
In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills.
With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success!
The Difference is Adrienne
I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients.
Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners.
Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me.
Custom and Personalized Programs
At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business.
We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice.
With our customized solutions, we help you achieve your objectives and build a better, more effective team.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry.
Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world
ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world.
Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL!
We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success.
Effective Communication Strategies for Business Success w/ Richard Blank
https://youtu.be/HFjBxDm5PKQ
https://youtu.be/t5g0XeWzitg
https://youtu.be/Kb_XiNxQNDE
https://youtu.be/b18p4Cx0OUE
https://youtu.be/lwl7e7-Vu7Y
https://youtu.be/1zGpADZMLSE
https://youtu.be/Dyf9B3UaEHw
https://youtu.be/Kb9v6dIWJs8
https://youtu.be/0pSneFpZJCE
Have you ever wondered what it takes to master the art of communication in the call center industry?
Summary:
In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members.
Key Takeaways:
Personalized interactions are crucial for success in the call center industry.
Understanding cultural nuances can lead to more effective communication.
Making a memorable first impression is key to building lasting relationships.
Adapting communication styles for different regions can improve client engagement.
Conducting due diligence is essential before contacting prospects.
Overcoming the challenge of repetitive language can invigorate workplace communication.
Richard's insights have a significant impact on improving business interactions.
A Creative Approach to Sales Calls
I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me.
Building Authentic Relationships in Customer Service
The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy.
Crafting unique phone interactions
But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz.
Energized Introduction and Personal Journey
You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors.
Humor and Strategy in Telemarketing Calls
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me.
Importance of Due Diligence in Sales
Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company.
Navigating the High-Pressure World of Telemarketing
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you.
Using the Buffer Boomerang Technique
All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was.
The Best in Education
We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed.
Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization.
At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy.
Keep your employees educated, happy and successful
At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises.
Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace.
We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information.
With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience.
The Global Advantage: Building Cultural Competence For Business Success
"The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status.
Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts.
At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena
"Savvy Dining: Mastering the Art of Business Meals
"Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted.
In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette.
In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills.
With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success!
The Difference is Adrienne
I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients.
Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners.
Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me.
Custom and Personalized Programs
At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business.
We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice.
With our customized solutions, we help you achieve your objectives and build a better, more effective team.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry.
Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world
ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world.
Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL!
We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success.
Effective Communication Strategies for Business Success w/ Richard Blank
https://youtu.be/HFjBxDm5PKQ
https://youtu.be/t5g0XeWzitg
https://youtu.be/Kb_XiNxQNDE
https://youtu.be/b18p4Cx0OUE
https://youtu.be/lwl7e7-Vu7Y
https://youtu.be/1zGpADZMLSE
https://youtu.be/Dyf9B3UaEHw
https://youtu.be/Kb9v6dIWJs8
https://youtu.be/0pSneFpZJCE
Have you ever wondered what it takes to master the art of communication in the call center industry?
Summary:
In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members.
Key Takeaways:
Personalized interactions are crucial for success in the call center industry.
Understanding cultural nuances can lead to more effective communication.
Making a memorable first impression is key to building lasting relationships.
Adapting communication styles for different regions can improve client engagement.
Conducting due diligence is essential before contacting prospects.
Overcoming the challenge of repetitive language can invigorate workplace communication.
Richard's insights have a significant impact on improving business interactions.
A Creative Approach to Sales Calls
I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me.
Building Authentic Relationships in Customer Service
The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy.
Crafting unique phone interactions
But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz.
Energized Introduction and Personal Journey
You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors.
Humor and Strategy in Telemarketing Calls
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me.
Importance of Due Diligence in Sales
Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company.
Navigating the High-Pressure World of Telemarketing
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you.
Using the Buffer Boomerang Technique
All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was.
The Best in Education
We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed.
Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization.
At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy.
Keep your employees educated, happy and successful
At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises.
Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace.
We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information.
With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience.
The Global Advantage: Building Cultural Competence For Business Success
"The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status.
Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts.
At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena
"Savvy Dining: Mastering the Art of Business Meals
"Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted.
In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette.
In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills.
With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success!
The Difference is Adrienne
I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients.
Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners.
Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me.
Custom and Personalized Programs
At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business.
We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice.
With our customized solutions, we help you achieve your objectives and build a better, more effective team.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry.
Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world
ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world.
Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL!
We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success.
Effective Communication Strategies for Business Success w/ Richard Blank
https://youtu.be/HFjBxDm5PKQ
https://youtu.be/t5g0XeWzitg
https://youtu.be/Kb_XiNxQNDE
https://youtu.be/b18p4Cx0OUE
https://youtu.be/lwl7e7-Vu7Y
https://youtu.be/1zGpADZMLSE
https://youtu.be/Dyf9B3UaEHw
https://youtu.be/Kb9v6dIWJs8
https://youtu.be/0pSneFpZJCE
Have you ever wondered what it takes to master the art of communication in the call center industry?
Summary:
In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members.
Key Takeaways:
Personalized interactions are crucial for success in the call center industry.
Understanding cultural nuances can lead to more effective communication.
Making a memorable first impression is key to building lasting relationships.
Adapting communication styles for different regions can improve client engagement.
Conducting due diligence is essential before contacting prospects.
Overcoming the challenge of repetitive language can invigorate workplace communication.
Richard's insights have a significant impact on improving business interactions.
A Creative Approach to Sales Calls
I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me.
Building Authentic Relationships in Customer Service
The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy.
Crafting unique phone interactions
But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz.
Energized Introduction and Personal Journey
You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors.
Humor and Strategy in Telemarketing Calls
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me.
Importance of Due Diligence in Sales
Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company.
Navigating the High-Pressure World of Telemarketing
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you.
Using the Buffer Boomerang Technique
All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was.
The Best in Education
We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed.
Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization.
At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy.
Keep your employees educated, happy and successful
At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises.
Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace.
We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information.
With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience.
The Global Advantage: Building Cultural Competence For Business Success
"The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status.
Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts.
At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena
"Savvy Dining: Mastering the Art of Business Meals
"Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted.
In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette.
In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills.
With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success!
The Difference is Adrienne
I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients.
Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners.
Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me.
Custom and Personalized Programs
At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business.
We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice.
With our customized solutions, we help you achieve your objectives and build a better, more effective team.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry.
Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world
ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world.
Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL!
We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success.
Effective Communication Strategies for Business Success w/ Richard Blank
https://youtu.be/HFjBxDm5PKQ
https://youtu.be/t5g0XeWzitg
https://youtu.be/Kb_XiNxQNDE
https://youtu.be/b18p4Cx0OUE
https://youtu.be/lwl7e7-Vu7Y
https://youtu.be/1zGpADZMLSE
https://youtu.be/Dyf9B3UaEHw
https://youtu.be/Kb9v6dIWJs8
https://youtu.be/0pSneFpZJCE
Have you ever wondered what it takes to master the art of communication in the call center industry?
Summary:
In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members.
Key Takeaways:
Personalized interactions are crucial for success in the call center industry.
Understanding cultural nuances can lead to more effective communication.
Making a memorable first impression is key to building lasting relationships.
Adapting communication styles for different regions can improve client engagement.
Conducting due diligence is essential before contacting prospects.
Overcoming the challenge of repetitive language can invigorate workplace communication.
Richard's insights have a significant impact on improving business interactions.
A Creative Approach to Sales Calls
I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me.
Building Authentic Relationships in Customer Service
The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy.
Crafting unique phone interactions
But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz.
Energized Introduction and Personal Journey
You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors.
Humor and Strategy in Telemarketing Calls
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me.
Importance of Due Diligence in Sales
Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company.
Navigating the High-Pressure World of Telemarketing
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you.
Using the Buffer Boomerang Technique
All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was.
The Best in Education
We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed.
Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization.
At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy.
Keep your employees educated, happy and successful
At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises.
Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace.
We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information.
With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience.
The Global Advantage: Building Cultural Competence For Business Success
"The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status.
Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts.
At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena
"Savvy Dining: Mastering the Art of Business Meals
"Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted.
In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette.
In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills.
With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success!
The Difference is Adrienne
I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients.
Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners.
Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me.
Custom and Personalized Programs
At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business.
We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice.
With our customized solutions, we help you achieve your objectives and build a better, more effective team.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry.
Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world
ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world.
Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL!
We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success.
Effective Communication Strategies for Business Success w/ Richard Blank
https://youtu.be/HFjBxDm5PKQ
https://youtu.be/t5g0XeWzitg
https://youtu.be/Kb_XiNxQNDE
https://youtu.be/b18p4Cx0OUE
https://youtu.be/lwl7e7-Vu7Y
https://youtu.be/1zGpADZMLSE
https://youtu.be/Dyf9B3UaEHw
https://youtu.be/Kb9v6dIWJs8
https://youtu.be/0pSneFpZJCE
Have you ever wondered what it takes to master the art of communication in the call center industry?
Summary:
In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members.
Key Takeaways:
Personalized interactions are crucial for success in the call center industry.
Understanding cultural nuances can lead to more effective communication.
Making a memorable first impression is key to building lasting relationships.
Adapting communication styles for different regions can improve client engagement.
Conducting due diligence is essential before contacting prospects.
Overcoming the challenge of repetitive language can invigorate workplace communication.
Richard's insights have a significant impact on improving business interactions.
A Creative Approach to Sales Calls
I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me.
Building Authentic Relationships in Customer Service
The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy.
Crafting unique phone interactions
But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz.
Energized Introduction and Personal Journey
You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors.
Humor and Strategy in Telemarketing Calls
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me.
Importance of Due Diligence in Sales
Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company.
Navigating the High-Pressure World of Telemarketing
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you.
Using the Buffer Boomerang Technique
All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was.
The Best in Education
We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed.
Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization.
At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy.
Keep your employees educated, happy and successful
At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises.
Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace.
We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information.
With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience.
The Global Advantage: Building Cultural Competence For Business Success
"The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status.
Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts.
At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena
"Savvy Dining: Mastering the Art of Business Meals
"Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted.
In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette.
In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills.
With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success!
The Difference is Adrienne
I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients.
Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners.
Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me.
Custom and Personalized Programs
At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business.
We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice.
With our customized solutions, we help you achieve your objectives and build a better, more effective team.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
ADRIENNE BARKER SPEAKS No Prep Needed guest CEO Richard Blank. An expert in the Business Process Outsourcing Industry.
Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business world
ADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world.
Adrienne offers a candid conversation with zero prep. We go live, and each conversation features an honest talk with real professionals. The entire show is REAL!
We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success.
Effective Communication Strategies for Business Success w/ Richard Blank
https://youtu.be/HFjBxDm5PKQ
https://youtu.be/t5g0XeWzitg
https://youtu.be/Kb_XiNxQNDE
https://youtu.be/b18p4Cx0OUE
https://youtu.be/lwl7e7-Vu7Y
https://youtu.be/1zGpADZMLSE
https://youtu.be/Dyf9B3UaEHw
https://youtu.be/Kb9v6dIWJs8
https://youtu.be/0pSneFpZJCE
Have you ever wondered what it takes to master the art of communication in the call center industry?
Summary:
In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members.
Key Takeaways:
Personalized interactions are crucial for success in the call center industry.
Understanding cultural nuances can lead to more effective communication.
Making a memorable first impression is key to building lasting relationships.
Adapting communication styles for different regions can improve client engagement.
Conducting due diligence is essential before contacting prospects.
Overcoming the challenge of repetitive language can invigorate workplace communication.
Richard's insights have a significant impact on improving business interactions.
A Creative Approach to Sales Calls
I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me. We're good. Thanks. Hang up. But if I said, Adrian Barker speaks. How are you today? You'd probably say, who's this? Gotcha. So your defense goes from a 10 to a two. And I'll take that eight and move it into a forward motion. So guess who wins the first round? Chuck Wepner versus Ali. I did. Why? I anchored. Why? You didn't hang up on me.
Building Authentic Relationships in Customer Service
The clients and the companies that do their due diligence have better relationships when they custom make voicemails and emails and updating information. It just doesn't have to be so plastic. And so distant and foreign and where they keep calling you ma'am and sir, you can have a beautiful relationship with somebody on the phone that can save the day. Especially like when I've called into AAA before, a lot of those individuals are trained to have extended empathy.
Crafting unique phone interactions
But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15-year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company. And so when I leave a custom-made voicemail, make a custom-made email, or I try to anchor with this gatekeeper one, two, or three ways, if it's mystery shopping, if it's a due diligence, a callback, or just randomly throwing darts out there, you gotta hit the sizzle in the beginning of something they can relate with. They're just not gonna give that pass. These people kind of want you to be a little bit clever And so when I smile over the phone by saying the name of the company better than they do, I'm teaching them to stand up a little straighter. You sound terrible when you're answering the phone. Please let you know, have some pizzazz.
Energized Introduction and Personal Journey
You're so handsome. Oh my God, everyone. Okay, so here we are again. I think this is the sixth interview today, Richard. And I'm just so energized. I think I could go. I think I could do 100 live-a-thons and not have a problem. Okay, so I haven't met Richard. No prep needed. But I will tell you, I've seen his face and he looks exactly the same. What a good looking guy. I can't wait. So Richard, you got to introduce yourself. Tell us who you are. What are you doing? And I'm so glad to have you today. You look beautiful. You look beautiful. I have to say that you are a beautiful human being. so thank you so much i'm so happy to be with you and your amazing audience my name is richard blank i'm the proud ceo costa rica's call center i'm a long shot from northeast philly that actually followed his dreams got past parents guilt married the girl of my dreams and here we are today so it's a great story of twists and turns oh you married a costa rican woman I did. I married a tropical girl. I'm jealous. Sorry, but there's some beautiful, beautiful. I love that. So you're living your dream. So the call center. So you live in the dream in Costa Rica, but tell us about the call center. Well, it's a dedicated center and it's bilingual and we work with sales and customer support and back office support and non-voice support. I believe today most people are frustrated with omni-channel non-voice where they fill out forms or do chats and emails. You and I might press zero. We want to speak with somebody to retain our account, upsell maybe, possibly get a referral and At the end of the day, if they're dropping the ball, maybe we could tell them what to do and call the balls in the strikes so they can keep our business and not lose it. And so it's a very delicate relationship that you have to build a business. But there's so many amazing people out there that earn a living making and receiving phone calls. So hats off to those amazing warriors.
Humor and Strategy in Telemarketing Calls
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you. Let's use real estate for an example. When people were making FSBO or cancels and expired calls, I told them to do the address spike. Or if I was calling your podcast, I'd go, Adrian Barker Speaks, how are you today? I start off strong. I start off with a company or a name spike. Why? I'm using anonymity. It could snap you, my friend, out of that trance of all those telemarketers. And then just in that three seconds, I'm not anonymous the whole call, that's shady. But for that three seconds, I gave you something you're familiar with. I said it better than you did. And then I get a chance to gauge a positive or a negative reaction. Instead of, as you said, do you have a minute? This is a sales call. You'd say, I'm busy. I'm not interested. Stop selling me.
Importance of Due Diligence in Sales
Of course I do. But as I said before, this person has been trained for the average burger. There's nothing special about it. You, my friend, are gourmet. You don't need to angle in or ask. As I say before, you should have earned the pasta pitch. My suggestion, depending on the size of your list, do two minutes of due diligence. Look at a LinkedIn profile. Look at a website. Maybe you get lucky. They just celebrated their 15th year in business. Then you could say, hey, I just wanted to say congratulations on the 15 year anniversary. Or maybe there's a chance when you see the directory whom will be answering that call. So then you could say hi to Kathy. Nice, Kathy. And so you're asking me, how do I increase my metrics? And when someone's busy and I'm asking to speak with them, I do three or four marinated things prior to asking for time or commitments from people. I need people to lay down their swords and they need to not judge me on what happened with others that didn't show that sort of respect to that company.
Navigating the High-Pressure World of Telemarketing
What an amazing image. I can picture the supervisor with bad coffee breath named Billy screaming at you to read the script so Adrian doesn't hang up on you. Imagine the pressure that's going through. I mentioned 20, 30 second calls for 10 minutes. No one's giving you five minutes with you. No one's even giving you a minute. They need to earn that first 30 seconds they should possibly try to anchor with you.
Using the Buffer Boomerang Technique
All I know is that I slowed you down, calmed you down, got you out of the trance, said something you were familiar with, the name spike. And then you'll say, who is this? That's when we use a buffer boomerang technique. Adrian, that's an excellent question. My name is Richard Blank. Name drop buffer. Let him know it's an excellent question. Repeat the question so you don't have to repeat it. I got you. And then I send it back to you positive. It's readjusting tones. I'm not going to tell you my company yet. You're going to have to ask me another question. What's the name of your company? Once again, what a beautiful tone you have. We're at a 2 now or at a 3. We're not at a 10 at D. So it's nice motions. And now we're, what, a minute and a half in? Obviously, I got your pass to pitch. Let's say your son answered the phone. I'm going to let you know how charming and nice and a gentleman your son was.
The Best in Education
We are experienced and knowledgeable in business etiquette and protocol, and we offer personalized in-person education to help your employees handle themselves professionally during business events. Our training is designed to keep your employees comfortable and engaged, while equipping them with the skills they need to succeed.
Our facilitation services for corporate retreats are a key ingredient in building a successful and engaged team. A retreat is not just a fun getaway; it is also a valuable business tool that allows your executive team to work together towards a common goal - success. By working away from the office and in new surroundings that inspire creativity and togetherness, your team can focus on projects that will have a substantial payoff for your organization.
At our company, we understand the importance of retreats and provide the necessary guidance and support to ensure your event is a success. We work closely with your team to create a customized retreat that aligns with your organization's goals and objectives. Our services are designed to help your team bond, collaborate, and come away with a renewed sense of purpose and energy.
Keep your employees educated, happy and successful
At Professional Global Etiquette, we recognize the significance of having a competitive advantage in today's business world. That's why we offer customized training in business protocol and etiquette that help both companies and employees build successful enterprises.
Our personalized approach involves understanding your needs and goals, developing workshops and presentations that meet your specific requirements, and giving you the social skills necessary to thrive in the global marketplace.
We prioritize not just the effectiveness of our training, but also its interactivity and entertainment value. We believe that learning should be enjoyable, and our style is filled with wit, charm, and humor. Our classes are engaging, entertaining, and effective in ensuring that you retain the information.
With Professional Global Etiquette, you can confidently build the skills you and your team require to succeed in today's business world while enjoying the learning experience.
The Global Advantage: Building Cultural Competence For Business Success
"The Global Advantage: Building Cultural Competence for Business Success" offers practical strategies to help you compete in today's global economy. We provide comprehensive training in protocol and personal diplomacy, as well as practical advice on key areas such as negotiating, making a good first impression, and being aware of rank and status.
Our training includes a pre-meeting action plan, guidance on business card protocol, business customs and terminology, electronic communications, forms of address, eye signals and eye contact, world-class handshakes, global communication styles, global conversation skills, making an effective entrance and mingling, project cultural awareness, gift giving protocol, and strategic do's and don'ts.
At "The Global Advantage: Building Cultural Competence for Business Success," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills. With our training, you can be confident that you have the knowledge and skills needed to succeed in the international arena
"Savvy Dining: Mastering the Art of Business Meals
"Savvy Dining: Mastering the Art of Business Meals for Professional Success" is a dynamic one-day seminar that provides you with the ultimate business tool to help you succeed in a rapidly expanding global economy. This seminar offers practical tips and strategies to distinguish yourself from the competition in situations where business may be promoted or conducted.
In this seminar, you will learn how to make a memorable entrance, work the room, and perfect your handshake - the ultimate greeting. You'll also learn effective mingling techniques, eye signals, and how to improve your dining proficiency. Our comprehensive training includes a four-course luncheon tutorial to help you master the art of dining etiquette.
In addition to learning dining etiquette, you'll also gain insight into host and guest duties, silverware savvy, styles of eating, and the silent service code. At "Savvy Dining," we understand the importance of soft skills and leadership skills in today's business world. That's why we offer etiquette education and training to help you develop these important skills.
With our training, you can be confident that you have the knowledge and skills needed to master the art of business meals and succeed in any professional setting. Don't miss this opportunity to improve your dining etiquette and enhance your professional success!
The Difference is Adrienne
I'm Adrienne Barker, a seasoned Business Consultant with over 35 years of experience in mentoring and coaching. My specialties include LinkedIn lead generation, International Protocol and Corporate Etiquette, and Business Soft Skills workshop development. I provide customized training on cross-cultural communication, business etiquette, diplomacy, and other professional skills tailored to the specific needs of my clients.
Along with my consulting work, I am also actively involved in community initiatives as Co-Chair for SCORE and a member of the UCF Incubator Board in Daytona Beach. With a strong background in sales, marketing, and business development, I bring strategic thinking, effective communication skills, and the ability to build strong relationships with clients and partners.
Whether it's through individual coaching or group workshops, I am committed to helping my clients develop the skills and knowledge they need to succeed in their careers and achieve their goals. With a passion for podcast production and community involvement, I strive to make a positive impact in the lives of those around me.
Custom and Personalized Programs
At our company, we take the time to understand your goals and objectives, and work with you to develop a customized etiquette education plan that suits your unique needs. We believe that a one-size-fits-all approach doesn't work, so we offer tailored packages rather than packaged programs. As your partner, we work closely with you and become an extension of your business.
We specialize in providing soft skills training programs designed to help individuals and teams improve their communication, leadership, time management, and teamwork skills. Our practical approach ensures that we complement your current and future activities across various departments. We provide etiquette and protocol training for real-world situations, and focus on providing you not only with knowledge but also with practice.
With our customized solutions, we help you achieve your objectives and build a better, more effective team.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ADRIENNEBARKER#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ADRIENNE BARKER, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
What makes you HAPPY? A podcast hosted by Jake Pearson? Our special guest Richard Blank shares his 1440 minutes a day.
What makes you happy? Is it a warm cup of coffee in the morning? A good book on a rainy day, or simply spending time with your loved ones? Happiness means many different things to many different people. And on our podcast, what makes you happy? We explore these little things that bring joy to people's lives.
In just five minutes, we have heart to heart conversations with people from all over the world, learning about their passions, daily routine. And their hobbies. We discover how they incorporate these little things that make them happy into their daily lives. So if you wanna add a little bit of extra happiness into your life, tune into what makes you happy Podcast and share it with a friend who could use a smile.
What Makes You Happy? Do you know the answer to that question?
With 1440 minutes in the day, it's easy to spend time thinking about everything but your happiness. So why not take 5 minutes to remind yourself of all the happiness you have, when you hear me, Jake Pearson, ask the question to people all over the world? What Makes You Happy? A collection of short stories & interviews to help you cultivate happiness. Hosted by Jake Pearson. Access the collection to be happier!
Fortune Favors the Brave
It's very easy. Fortune favors the brave. We've all read the stories. You need to leave a castle to slay a dragon. And if you get that dragon, then you can save a princess and eventually you become a prince. It's the sort of circle that you have to have there. If you're sitting back and waiting for these things to arrive at your doorstep, it may. But most of the time, no. You need to have some sort of incentive. You don't need to step on people's backs to get somewhere, but you need to have some sort of initiative. You can be bold and have some grit, especially in Australia. I love hearing those stories. You guys are very strong out there. You're very strong-witted and you're survivalists. And I believe that you make the life that you want. If it's brick by brick, then it may take a while. If things happen a little bit faster, then so be it. But in your mind, you must prepare yourself for forced marches. Whereas a dreamer, Jake, you might have to walk alone. You might have to be the only one that believes in your dream. And maybe it's almost like the philosophy of the candle in the darkness. Focus on the light. Don't focus on the spooky stuff that's around you because if you keep thinking about that, you'll get wrapped up in some sort of spider's web and then you won't be able to get out. Then it becomes too late. I think the best thing that somebody should do is their due diligence. Take deep breaths and meditate and ponder. And then you might be able to put your best part.
https://youtu.be/WWadeNV-3mg
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Jake Pearson, What makes you happy, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#JakePearson #What makes you happy #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
What makes you HAPPY? A podcast hosted by Jake Pearson? Our special guest Richard Blank shares his 1440 minutes a day.
https://youtu.be/WWadeNV-3mg
https://youtu.be/BeN5Kgn_910
https://youtube.com/shorts/C-6XkkhsaXA
https://youtu.be/8hy1YVKKLqU?si=yJEJT7IEV0EUv1Au
https://youtube.com/shorts/C4DPzpVqJ5o
What makes you HAPPY? A podcast hosted by Jake Pearson? Our special guest Richard Blank shares his 1440 minutes a day.
What makes you happy? Is it a warm cup of coffee in the morning? A good book on a rainy day, or simply spending time with your loved ones? Happiness means many different things to many different people. And on our podcast, what makes you happy? We explore these little things that bring joy to people's lives.
In just five minutes, we have heart to heart conversations with people from all over the world, learning about their passions, daily routine. And their hobbies. We discover how they incorporate these little things that make them happy into their daily lives. So if you wanna add a little bit of extra happiness into your life, tune into what makes you happy Podcast and share it with a friend who could use a smile.
What Makes You Happy? Do you know the answer to that question?
With 1440 minutes in the day, it's easy to spend time thinking about everything but your happiness. So why not take 5 minutes to remind yourself of all the happiness you have, when you hear me, Jake Pearson, ask the question to people all over the world? What Makes You Happy? A collection of short stories & interviews to help you cultivate happiness. Hosted by Jake Pearson. Access the collection to be happier!
Fortune Favors the Brave
It's very easy. Fortune favors the brave. We've all read the stories. You need to leave a castle to slay a dragon. And if you get that dragon, then you can save a princess and eventually you become a prince. It's the sort of circle that you have to have there. If you're sitting back and waiting for these things to arrive at your doorstep, it may. But most of the time, no. You need to have some sort of incentive. You don't need to step on people's backs to get somewhere, but you need to have some sort of initiative. You can be bold and have some grit, especially in Australia. I love hearing those stories. You guys are very strong out there. You're very strong-witted and you're survivalists. And I believe that you make the life that you want. If it's brick by brick, then it may take a while. If things happen a little bit faster, then so be it. But in your mind, you must prepare yourself for forced marches. Whereas a dreamer, Jake, you might have to walk alone. You might have to be the only one that believes in your dream. And maybe it's almost like the philosophy of the candle in the darkness. Focus on the light. Don't focus on the spooky stuff that's around you because if you keep thinking about that, you'll get wrapped up in some sort of spider's web and then you won't be able to get out. Then it becomes too late. I think the best thing that somebody should do is their due diligence. Take deep breaths and meditate and ponder. And then you might be able to put your best part.
https://youtu.be/WWadeNV-3mg
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Jake Pearson, What makes you happy, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#JakePearson #What makes you happy #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
What makes you HAPPY? A podcast hosted by Jake Pearson? Our special guest Richard Blank shares his 1440 minutes a day.
https://youtu.be/WWadeNV-3mg
https://youtu.be/BeN5Kgn_910
https://youtube.com/shorts/C-6XkkhsaXA
https://youtu.be/8hy1YVKKLqU?si=yJEJT7IEV0EUv1Au
https://youtube.com/shorts/C4DPzpVqJ5o
Discover the joy of curated classroom materials. Our program lets teachers obtain desired resources, parents enhance their child’s learning, and schools gain financially with each order.
We Don't PLAY! by Favour Obasi-ike. The SEO Marketing Podcast Show with guest Richard Blank
Embracing Change: A Journey from Philadelphia to Costa Rica with Richard Blank
Welcome to the We Don't PLAY Podcast where you get all the latest and greatest news updates on all things digital marketing, SEO, entrepreneurship, personal development, branding, and so much more!
Work & PLAY Entertainment. An entertainment hub that provides marketing & innovative products to solve problems through e-Learning & business development packages.
https://youtu.be/vZBBJm3L0OI
Your favorite Media & Entertainment Business news sourceAre you looking for fun and professional advice for navigating a work-life balance? We Don't PLAY is a great podcast SEO Marketing show to tune into with an international roster of guests discussing topics including Search Engine Optimization (SEO), Artificial Intelligence (AI), digital marketing, email marketing, content marketing, entrepreneurship, relationship management, & trending topics you will find interesting!
We Don't PLAY:The SEO Marketing Podcast Show
Welcome to We Don't PLAY, hosted by entrepreneur, artist, and CEO Favour Obasi-ike. This podcast is one of the top 10% most popular shows out of 2.7M podcasts global on ListenNotes.com. Are you looking for experienced advice & pro tips? We Don't PLAY is a great podcast to tune into with SEO, Pinterest marketing, content marketing, digital marketing, entrepreneurship tips, music reviews, LIVE! interviews, giveaways, hot and trending topics you will find interest in. Subscribe to this podcast show to grab digital courses, marketing resources, and so much more
Favour Obasi-ike:
I provide SEO & Marketing consulting services to business leaders, entrepreneurs, and creative professionals seeking assistance in achieving their annual revenue objectives through the development of tailored strategies and operational systems.
With a decade of industry experience, my areas of expertise include search engine optimization (SEO), heat mapping, zip code marketing, podcast advertising, content development and distribution, email marketing, organic and paid social media advertising, and podcast production.
I run a podcast show ranked Top 3% Globally called We Don’t PLAY where we share over 430 episodes across over 119 countries with stories from business leaders and professionals who have established their brand locally or internationally.
My goal is to help businesses protect, earn and scale their digital assets and intellectual property for effective website traffic that convert leads into sales.
Richard Blank spoke on Embracing Change: A Journey from Philadelphia to Costa Rica. You don't want to miss this!
Experience the thrill of leaving everything behind and stepping into the unknown with our guest Richard. This brave soul embarked on a life-changing journey from the comfortable familiarity of northeast Philadelphia to the intriguing, yet challenging terrains of Costa Rica to work in a call center. His story is not merely one of geographical displacement, but an incredible journey of personal and professional growth as he mastered the art of sales, retention, customer support, training, onboarding, and human resources. Richard's tale is a testament to the power of calculated risks and a strong network of support, which inspired his forthcoming children's books.
Communication is an art, and Richard is a master painter. We get a chance to delve into his palette of effective communication strategies and techniques. He introduces us to the 'buffer boomerang' - his secret weapon for handling difficult conversations with diplomacy and strategy. Richard encourages us not simply to speak, but to express with authenticity, listen actively, and respond strategically. He underscores the significance of constructive feedback along with the apt use of expressions and vocabulary.
Lastly, Richard unravels the hidden connections between due diligence, travel, and relationship building. He advocates investing time to understand a person or organization's culture before engagement. He believes in the power of being present - it’s more than just showing up, it’s about being there, fully engaged, listening, and participating. Richard’s journey from Philadelphia to Costa Rica is the epitome of embracing different cultures, leading to personal and professional growth. So, plug in your earphones, press play, and let Richard take you on an unforgettable journey, equipping you with practical insights and inspiring you to take the leap toward growth and success.
EPISODE CHAPTERS
(0:00:00) - Business and Personal Growth for Entrepreneurs
(0:08:17) - Effective Communication Strategies and Techniques
(0:16:21) - Due Diligence and Building Relationships
(0:24:05) - The Power of Travel and Inspiration
EPISODE CHAPTERS WITH SHORT KEY POINTS
(0:00:00) - Business and Personal Growth for Entrepreneurs
Richard took a calculated risk and moved to Costa Rica, gaining experience in sales, customer support, and human resources, and plans to write children's books.
(0:08:17) - Effective Communication Strategies and Techniques
Authenticity, active listening, constructive feedback, and soft skills were discussed to improve communication.
(0:16:21) - Due Diligence and Building Relationships
Taking time to research and understand company culture pays off, as listening actively and taking notes, using delivery and performance to stand out.
(0:24:05) - The Power of Travel and Inspiration
Richard discussed the importance of openness to cultures and opportunities, authenticity, active listening, and researching company culture.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Favour Obasi-ike, We Dont PLAY Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#FavourObasiike #WeDontPLAYPodcast #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
https://youtu.be/vZBBJm3L0OI
https://youtube.com/shorts/_XJkxPs9zWg
https://youtube.com/shorts/C7v8PXy2D6o
https://youtube.com/shorts/bnJmPtNg2zg
https://youtube.com/shorts/teIQUjm56IU
https://youtube.com/shorts/X--SwK2L23o
We Don't PLAY! by Favour Obasi-ike. The SEO Marketing Podcast Show with guest Richard Blank
Embracing Change: A Journey from Philadelphia to Costa Rica with Richard Blank
Welcome to the We Don't PLAY Podcast where you get all the latest and greatest news updates on all things digital marketing, SEO, entrepreneurship, personal development, branding, and so much more!
Work & PLAY Entertainment. An entertainment hub that provides marketing & innovative products to solve problems through e-Learning & business development packages.
https://youtu.be/vZBBJm3L0OI
Your favorite Media & Entertainment Business news sourceAre you looking for fun and professional advice for navigating a work-life balance? We Don't PLAY is a great podcast SEO Marketing show to tune into with an international roster of guests discussing topics including Search Engine Optimization (SEO), Artificial Intelligence (AI), digital marketing, email marketing, content marketing, entrepreneurship, relationship management, & trending topics you will find interesting!
We Don't PLAY:The SEO Marketing Podcast Show
Welcome to We Don't PLAY, hosted by entrepreneur, artist, and CEO Favour Obasi-ike. This podcast is one of the top 10% most popular shows out of 2.7M podcasts global on ListenNotes.com. Are you looking for experienced advice & pro tips? We Don't PLAY is a great podcast to tune into with SEO, Pinterest marketing, content marketing, digital marketing, entrepreneurship tips, music reviews, LIVE! interviews, giveaways, hot and trending topics you will find interest in. Subscribe to this podcast show to grab digital courses, marketing resources, and so much more
Favour Obasi-ike:
I provide SEO & Marketing consulting services to business leaders, entrepreneurs, and creative professionals seeking assistance in achieving their annual revenue objectives through the development of tailored strategies and operational systems.
With a decade of industry experience, my areas of expertise include search engine optimization (SEO), heat mapping, zip code marketing, podcast advertising, content development and distribution, email marketing, organic and paid social media advertising, and podcast production.
I run a podcast show ranked Top 3% Globally called We Don’t PLAY where we share over 430 episodes across over 119 countries with stories from business leaders and professionals who have established their brand locally or internationally.
My goal is to help businesses protect, earn and scale their digital assets and intellectual property for effective website traffic that convert leads into sales.
Richard Blank spoke on Embracing Change: A Journey from Philadelphia to Costa Rica. You don't want to miss this!
Experience the thrill of leaving everything behind and stepping into the unknown with our guest Richard. This brave soul embarked on a life-changing journey from the comfortable familiarity of northeast Philadelphia to the intriguing, yet challenging terrains of Costa Rica to work in a call center. His story is not merely one of geographical displacement, but an incredible journey of personal and professional growth as he mastered the art of sales, retention, customer support, training, onboarding, and human resources. Richard's tale is a testament to the power of calculated risks and a strong network of support, which inspired his forthcoming children's books.
Communication is an art, and Richard is a master painter. We get a chance to delve into his palette of effective communication strategies and techniques. He introduces us to the 'buffer boomerang' - his secret weapon for handling difficult conversations with diplomacy and strategy. Richard encourages us not simply to speak, but to express with authenticity, listen actively, and respond strategically. He underscores the significance of constructive feedback along with the apt use of expressions and vocabulary.
Lastly, Richard unravels the hidden connections between due diligence, travel, and relationship building. He advocates investing time to understand a person or organization's culture before engagement. He believes in the power of being present - it’s more than just showing up, it’s about being there, fully engaged, listening, and participating. Richard’s journey from Philadelphia to Costa Rica is the epitome of embracing different cultures, leading to personal and professional growth. So, plug in your earphones, press play, and let Richard take you on an unforgettable journey, equipping you with practical insights and inspiring you to take the leap toward growth and success.
EPISODE CHAPTERS
(0:00:00) - Business and Personal Growth for Entrepreneurs
(0:08:17) - Effective Communication Strategies and Techniques
(0:16:21) - Due Diligence and Building Relationships
(0:24:05) - The Power of Travel and Inspiration
EPISODE CHAPTERS WITH SHORT KEY POINTS
(0:00:00) - Business and Personal Growth for Entrepreneurs
Richard took a calculated risk and moved to Costa Rica, gaining experience in sales, customer support, and human resources, and plans to write children's books.
(0:08:17) - Effective Communication Strategies and Techniques
Authenticity, active listening, constructive feedback, and soft skills were discussed to improve communication.
(0:16:21) - Due Diligence and Building Relationships
Taking time to research and understand company culture pays off, as listening actively and taking notes, using delivery and performance to stand out.
(0:24:05) - The Power of Travel and Inspiration
Richard discussed the importance of openness to cultures and opportunities, authenticity, active listening, and researching company culture.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Favour Obasi-ike, We Dont PLAY Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#FavourObasiike #WeDontPLAYPodcast #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
https://youtu.be/vZBBJm3L0OI
https://youtube.com/shorts/_XJkxPs9zWg
https://youtube.com/shorts/C7v8PXy2D6o
https://youtube.com/shorts/bnJmPtNg2zg
https://youtube.com/shorts/teIQUjm56IU
https://youtube.com/shorts/X--SwK2L23o
We Don't PLAY! by Favour Obasi-ike. The SEO Marketing Podcast Show with guest Richard Blank
Embracing Change: A Journey from Philadelphia to Costa Rica with Richard Blank
Welcome to the We Don't PLAY Podcast where you get all the latest and greatest news updates on all things digital marketing, SEO, entrepreneurship, personal development, branding, and so much more!
Work & PLAY Entertainment. An entertainment hub that provides marketing & innovative products to solve problems through e-Learning & business development packages.
https://youtu.be/vZBBJm3L0OI
Your favorite Media & Entertainment Business news sourceAre you looking for fun and professional advice for navigating a work-life balance? We Don't PLAY is a great podcast SEO Marketing show to tune into with an international roster of guests discussing topics including Search Engine Optimization (SEO), Artificial Intelligence (AI), digital marketing, email marketing, content marketing, entrepreneurship, relationship management, & trending topics you will find interesting!
We Don't PLAY:The SEO Marketing Podcast Show
Welcome to We Don't PLAY, hosted by entrepreneur, artist, and CEO Favour Obasi-ike. This podcast is one of the top 10% most popular shows out of 2.7M podcasts global on ListenNotes.com. Are you looking for experienced advice & pro tips? We Don't PLAY is a great podcast to tune into with SEO, Pinterest marketing, content marketing, digital marketing, entrepreneurship tips, music reviews, LIVE! interviews, giveaways, hot and trending topics you will find interest in. Subscribe to this podcast show to grab digital courses, marketing resources, and so much more
Favour Obasi-ike:
I provide SEO & Marketing consulting services to business leaders, entrepreneurs, and creative professionals seeking assistance in achieving their annual revenue objectives through the development of tailored strategies and operational systems.
With a decade of industry experience, my areas of expertise include search engine optimization (SEO), heat mapping, zip code marketing, podcast advertising, content development and distribution, email marketing, organic and paid social media advertising, and podcast production.
I run a podcast show ranked Top 3% Globally called We Don’t PLAY where we share over 430 episodes across over 119 countries with stories from business leaders and professionals who have established their brand locally or internationally.
My goal is to help businesses protect, earn and scale their digital assets and intellectual property for effective website traffic that convert leads into sales.
Richard Blank spoke on Embracing Change: A Journey from Philadelphia to Costa Rica. You don't want to miss this!
Experience the thrill of leaving everything behind and stepping into the unknown with our guest Richard. This brave soul embarked on a life-changing journey from the comfortable familiarity of northeast Philadelphia to the intriguing, yet challenging terrains of Costa Rica to work in a call center. His story is not merely one of geographical displacement, but an incredible journey of personal and professional growth as he mastered the art of sales, retention, customer support, training, onboarding, and human resources. Richard's tale is a testament to the power of calculated risks and a strong network of support, which inspired his forthcoming children's books.
Communication is an art, and Richard is a master painter. We get a chance to delve into his palette of effective communication strategies and techniques. He introduces us to the 'buffer boomerang' - his secret weapon for handling difficult conversations with diplomacy and strategy. Richard encourages us not simply to speak, but to express with authenticity, listen actively, and respond strategically. He underscores the significance of constructive feedback along with the apt use of expressions and vocabulary.
Lastly, Richard unravels the hidden connections between due diligence, travel, and relationship building. He advocates investing time to understand a person or organization's culture before engagement. He believes in the power of being present - it’s more than just showing up, it’s about being there, fully engaged, listening, and participating. Richard’s journey from Philadelphia to Costa Rica is the epitome of embracing different cultures, leading to personal and professional growth. So, plug in your earphones, press play, and let Richard take you on an unforgettable journey, equipping you with practical insights and inspiring you to take the leap toward growth and success.
EPISODE CHAPTERS
(0:00:00) - Business and Personal Growth for Entrepreneurs
(0:08:17) - Effective Communication Strategies and Techniques
(0:16:21) - Due Diligence and Building Relationships
(0:24:05) - The Power of Travel and Inspiration
EPISODE CHAPTERS WITH SHORT KEY POINTS
(0:00:00) - Business and Personal Growth for Entrepreneurs
Richard took a calculated risk and moved to Costa Rica, gaining experience in sales, customer support, and human resources, and plans to write children's books.
(0:08:17) - Effective Communication Strategies and Techniques
Authenticity, active listening, constructive feedback, and soft skills were discussed to improve communication.
(0:16:21) - Due Diligence and Building Relationships
Taking time to research and understand company culture pays off, as listening actively and taking notes, using delivery and performance to stand out.
(0:24:05) - The Power of Travel and Inspiration
Richard discussed the importance of openness to cultures and opportunities, authenticity, active listening, and researching company culture.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Favour Obasi-ike, We Dont PLAY Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#FavourObasiike #WeDontPLAYPodcast #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
https://youtu.be/vZBBJm3L0OI
https://youtube.com/shorts/_XJkxPs9zWg
https://youtube.com/shorts/C7v8PXy2D6o
https://youtube.com/shorts/bnJmPtNg2zg
https://youtube.com/shorts/teIQUjm56IU
https://youtube.com/shorts/X--SwK2L23o
We Don't PLAY! by Favour Obasi-ike. The SEO Marketing Podcast Show with guest Richard Blank
Embracing Change: A Journey from Philadelphia to Costa Rica with Richard Blank
Welcome to the We Don't PLAY Podcast where you get all the latest and greatest news updates on all things digital marketing, SEO, entrepreneurship, personal development, branding, and so much more!
Work & PLAY Entertainment. An entertainment hub that provides marketing & innovative products to solve problems through e-Learning & business development packages.
https://youtu.be/vZBBJm3L0OI
Your favorite Media & Entertainment Business news sourceAre you looking for fun and professional advice for navigating a work-life balance? We Don't PLAY is a great podcast SEO Marketing show to tune into with an international roster of guests discussing topics including Search Engine Optimization (SEO), Artificial Intelligence (AI), digital marketing, email marketing, content marketing, entrepreneurship, relationship management, & trending topics you will find interesting!
We Don't PLAY:The SEO Marketing Podcast Show
Welcome to We Don't PLAY, hosted by entrepreneur, artist, and CEO Favour Obasi-ike. This podcast is one of the top 10% most popular shows out of 2.7M podcasts global on ListenNotes.com. Are you looking for experienced advice & pro tips? We Don't PLAY is a great podcast to tune into with SEO, Pinterest marketing, content marketing, digital marketing, entrepreneurship tips, music reviews, LIVE! interviews, giveaways, hot and trending topics you will find interest in. Subscribe to this podcast show to grab digital courses, marketing resources, and so much more
Favour Obasi-ike:
I provide SEO & Marketing consulting services to business leaders, entrepreneurs, and creative professionals seeking assistance in achieving their annual revenue objectives through the development of tailored strategies and operational systems.
With a decade of industry experience, my areas of expertise include search engine optimization (SEO), heat mapping, zip code marketing, podcast advertising, content development and distribution, email marketing, organic and paid social media advertising, and podcast production.
I run a podcast show ranked Top 3% Globally called We Don’t PLAY where we share over 430 episodes across over 119 countries with stories from business leaders and professionals who have established their brand locally or internationally.
My goal is to help businesses protect, earn and scale their digital assets and intellectual property for effective website traffic that convert leads into sales.
Richard Blank spoke on Embracing Change: A Journey from Philadelphia to Costa Rica. You don't want to miss this!
Experience the thrill of leaving everything behind and stepping into the unknown with our guest Richard. This brave soul embarked on a life-changing journey from the comfortable familiarity of northeast Philadelphia to the intriguing, yet challenging terrains of Costa Rica to work in a call center. His story is not merely one of geographical displacement, but an incredible journey of personal and professional growth as he mastered the art of sales, retention, customer support, training, onboarding, and human resources. Richard's tale is a testament to the power of calculated risks and a strong network of support, which inspired his forthcoming children's books.
Communication is an art, and Richard is a master painter. We get a chance to delve into his palette of effective communication strategies and techniques. He introduces us to the 'buffer boomerang' - his secret weapon for handling difficult conversations with diplomacy and strategy. Richard encourages us not simply to speak, but to express with authenticity, listen actively, and respond strategically. He underscores the significance of constructive feedback along with the apt use of expressions and vocabulary.
Lastly, Richard unravels the hidden connections between due diligence, travel, and relationship building. He advocates investing time to understand a person or organization's culture before engagement. He believes in the power of being present - it’s more than just showing up, it’s about being there, fully engaged, listening, and participating. Richard’s journey from Philadelphia to Costa Rica is the epitome of embracing different cultures, leading to personal and professional growth. So, plug in your earphones, press play, and let Richard take you on an unforgettable journey, equipping you with practical insights and inspiring you to take the leap toward growth and success.
EPISODE CHAPTERS
(0:00:00) - Business and Personal Growth for Entrepreneurs
(0:08:17) - Effective Communication Strategies and Techniques
(0:16:21) - Due Diligence and Building Relationships
(0:24:05) - The Power of Travel and Inspiration
EPISODE CHAPTERS WITH SHORT KEY POINTS
(0:00:00) - Business and Personal Growth for Entrepreneurs
Richard took a calculated risk and moved to Costa Rica, gaining experience in sales, customer support, and human resources, and plans to write children's books.
(0:08:17) - Effective Communication Strategies and Techniques
Authenticity, active listening, constructive feedback, and soft skills were discussed to improve communication.
(0:16:21) - Due Diligence and Building Relationships
Taking time to research and understand company culture pays off, as listening actively and taking notes, using delivery and performance to stand out.
(0:24:05) - The Power of Travel and Inspiration
Richard discussed the importance of openness to cultures and opportunities, authenticity, active listening, and researching company culture.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Favour Obasi-ike, We Dont PLAY Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#FavourObasiike #WeDontPLAYPodcast #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
https://youtu.be/vZBBJm3L0OI
https://youtube.com/shorts/_XJkxPs9zWg
https://youtube.com/shorts/C7v8PXy2D6o
https://youtube.com/shorts/bnJmPtNg2zg
https://youtube.com/shorts/teIQUjm56IU
https://youtube.com/shorts/X--SwK2L23o
We Don't PLAY! by Favour Obasi-ike. The SEO Marketing Podcast Show with guest Richard Blank
Embracing Change: A Journey from Philadelphia to Costa Rica with Richard Blank
Welcome to the We Don't PLAY Podcast where you get all the latest and greatest news updates on all things digital marketing, SEO, entrepreneurship, personal development, branding, and so much more!
Work & PLAY Entertainment. An entertainment hub that provides marketing & innovative products to solve problems through e-Learning & business development packages.
https://youtu.be/vZBBJm3L0OI
Your favorite Media & Entertainment Business news sourceAre you looking for fun and professional advice for navigating a work-life balance? We Don't PLAY is a great podcast SEO Marketing show to tune into with an international roster of guests discussing topics including Search Engine Optimization (SEO), Artificial Intelligence (AI), digital marketing, email marketing, content marketing, entrepreneurship, relationship management, & trending topics you will find interesting!
We Don't PLAY:The SEO Marketing Podcast Show
Welcome to We Don't PLAY, hosted by entrepreneur, artist, and CEO Favour Obasi-ike. This podcast is one of the top 10% most popular shows out of 2.7M podcasts global on ListenNotes.com. Are you looking for experienced advice & pro tips? We Don't PLAY is a great podcast to tune into with SEO, Pinterest marketing, content marketing, digital marketing, entrepreneurship tips, music reviews, LIVE! interviews, giveaways, hot and trending topics you will find interest in. Subscribe to this podcast show to grab digital courses, marketing resources, and so much more
Favour Obasi-ike:
I provide SEO & Marketing consulting services to business leaders, entrepreneurs, and creative professionals seeking assistance in achieving their annual revenue objectives through the development of tailored strategies and operational systems.
With a decade of industry experience, my areas of expertise include search engine optimization (SEO), heat mapping, zip code marketing, podcast advertising, content development and distribution, email marketing, organic and paid social media advertising, and podcast production.
I run a podcast show ranked Top 3% Globally called We Don’t PLAY where we share over 430 episodes across over 119 countries with stories from business leaders and professionals who have established their brand locally or internationally.
My goal is to help businesses protect, earn and scale their digital assets and intellectual property for effective website traffic that convert leads into sales.
Richard Blank spoke on Embracing Change: A Journey from Philadelphia to Costa Rica. You don't want to miss this!
Experience the thrill of leaving everything behind and stepping into the unknown with our guest Richard. This brave soul embarked on a life-changing journey from the comfortable familiarity of northeast Philadelphia to the intriguing, yet challenging terrains of Costa Rica to work in a call center. His story is not merely one of geographical displacement, but an incredible journey of personal and professional growth as he mastered the art of sales, retention, customer support, training, onboarding, and human resources. Richard's tale is a testament to the power of calculated risks and a strong network of support, which inspired his forthcoming children's books.
Communication is an art, and Richard is a master painter. We get a chance to delve into his palette of effective communication strategies and techniques. He introduces us to the 'buffer boomerang' - his secret weapon for handling difficult conversations with diplomacy and strategy. Richard encourages us not simply to speak, but to express with authenticity, listen actively, and respond strategically. He underscores the significance of constructive feedback along with the apt use of expressions and vocabulary.
Lastly, Richard unravels the hidden connections between due diligence, travel, and relationship building. He advocates investing time to understand a person or organization's culture before engagement. He believes in the power of being present - it’s more than just showing up, it’s about being there, fully engaged, listening, and participating. Richard’s journey from Philadelphia to Costa Rica is the epitome of embracing different cultures, leading to personal and professional growth. So, plug in your earphones, press play, and let Richard take you on an unforgettable journey, equipping you with practical insights and inspiring you to take the leap toward growth and success.
EPISODE CHAPTERS
(0:00:00) - Business and Personal Growth for Entrepreneurs
(0:08:17) - Effective Communication Strategies and Techniques
(0:16:21) - Due Diligence and Building Relationships
(0:24:05) - The Power of Travel and Inspiration
EPISODE CHAPTERS WITH SHORT KEY POINTS
(0:00:00) - Business and Personal Growth for Entrepreneurs
Richard took a calculated risk and moved to Costa Rica, gaining experience in sales, customer support, and human resources, and plans to write children's books.
(0:08:17) - Effective Communication Strategies and Techniques
Authenticity, active listening, constructive feedback, and soft skills were discussed to improve communication.
(0:16:21) - Due Diligence and Building Relationships
Taking time to research and understand company culture pays off, as listening actively and taking notes, using delivery and performance to stand out.
(0:24:05) - The Power of Travel and Inspiration
Richard discussed the importance of openness to cultures and opportunities, authenticity, active listening, and researching company culture.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Favour Obasi-ike, We Dont PLAY Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#FavourObasiike #WeDontPLAYPodcast #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
https://youtu.be/vZBBJm3L0OI
https://youtube.com/shorts/_XJkxPs9zWg
https://youtube.com/shorts/C7v8PXy2D6o
https://youtube.com/shorts/bnJmPtNg2zg
https://youtube.com/shorts/teIQUjm56IU
https://youtube.com/shorts/X--SwK2L23o
We Don't PLAY! by Favour Obasi-ike. The SEO Marketing Podcast Show with guest Richard Blank
Embracing Change: A Journey from Philadelphia to Costa Rica with Richard Blank
Welcome to the We Don't PLAY Podcast where you get all the latest and greatest news updates on all things digital marketing, SEO, entrepreneurship, personal development, branding, and so much more!
Work & PLAY Entertainment. An entertainment hub that provides marketing & innovative products to solve problems through e-Learning & business development packages.
https://youtu.be/vZBBJm3L0OI
Your favorite Media & Entertainment Business news sourceAre you looking for fun and professional advice for navigating a work-life balance? We Don't PLAY is a great podcast SEO Marketing show to tune into with an international roster of guests discussing topics including Search Engine Optimization (SEO), Artificial Intelligence (AI), digital marketing, email marketing, content marketing, entrepreneurship, relationship management, & trending topics you will find interesting!
We Don't PLAY:The SEO Marketing Podcast Show
Welcome to We Don't PLAY, hosted by entrepreneur, artist, and CEO Favour Obasi-ike. This podcast is one of the top 10% most popular shows out of 2.7M podcasts global on ListenNotes.com. Are you looking for experienced advice & pro tips? We Don't PLAY is a great podcast to tune into with SEO, Pinterest marketing, content marketing, digital marketing, entrepreneurship tips, music reviews, LIVE! interviews, giveaways, hot and trending topics you will find interest in. Subscribe to this podcast show to grab digital courses, marketing resources, and so much more
Favour Obasi-ike:
I provide SEO & Marketing consulting services to business leaders, entrepreneurs, and creative professionals seeking assistance in achieving their annual revenue objectives through the development of tailored strategies and operational systems.
With a decade of industry experience, my areas of expertise include search engine optimization (SEO), heat mapping, zip code marketing, podcast advertising, content development and distribution, email marketing, organic and paid social media advertising, and podcast production.
I run a podcast show ranked Top 3% Globally called We Don’t PLAY where we share over 430 episodes across over 119 countries with stories from business leaders and professionals who have established their brand locally or internationally.
My goal is to help businesses protect, earn and scale their digital assets and intellectual property for effective website traffic that convert leads into sales.
Richard Blank spoke on Embracing Change: A Journey from Philadelphia to Costa Rica. You don't want to miss this!
Experience the thrill of leaving everything behind and stepping into the unknown with our guest Richard. This brave soul embarked on a life-changing journey from the comfortable familiarity of northeast Philadelphia to the intriguing, yet challenging terrains of Costa Rica to work in a call center. His story is not merely one of geographical displacement, but an incredible journey of personal and professional growth as he mastered the art of sales, retention, customer support, training, onboarding, and human resources. Richard's tale is a testament to the power of calculated risks and a strong network of support, which inspired his forthcoming children's books.
Communication is an art, and Richard is a master painter. We get a chance to delve into his palette of effective communication strategies and techniques. He introduces us to the 'buffer boomerang' - his secret weapon for handling difficult conversations with diplomacy and strategy. Richard encourages us not simply to speak, but to express with authenticity, listen actively, and respond strategically. He underscores the significance of constructive feedback along with the apt use of expressions and vocabulary.
Lastly, Richard unravels the hidden connections between due diligence, travel, and relationship building. He advocates investing time to understand a person or organization's culture before engagement. He believes in the power of being present - it’s more than just showing up, it’s about being there, fully engaged, listening, and participating. Richard’s journey from Philadelphia to Costa Rica is the epitome of embracing different cultures, leading to personal and professional growth. So, plug in your earphones, press play, and let Richard take you on an unforgettable journey, equipping you with practical insights and inspiring you to take the leap toward growth and success.
EPISODE CHAPTERS
(0:00:00) - Business and Personal Growth for Entrepreneurs
(0:08:17) - Effective Communication Strategies and Techniques
(0:16:21) - Due Diligence and Building Relationships
(0:24:05) - The Power of Travel and Inspiration
EPISODE CHAPTERS WITH SHORT KEY POINTS
(0:00:00) - Business and Personal Growth for Entrepreneurs
Richard took a calculated risk and moved to Costa Rica, gaining experience in sales, customer support, and human resources, and plans to write children's books.
(0:08:17) - Effective Communication Strategies and Techniques
Authenticity, active listening, constructive feedback, and soft skills were discussed to improve communication.
(0:16:21) - Due Diligence and Building Relationships
Taking time to research and understand company culture pays off, as listening actively and taking notes, using delivery and performance to stand out.
(0:24:05) - The Power of Travel and Inspiration
Richard discussed the importance of openness to cultures and opportunities, authenticity, active listening, and researching company culture.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Favour Obasi-ike, We Dont PLAY Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#FavourObasiike #WeDontPLAYPodcast #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
https://youtu.be/vZBBJm3L0OI
https://youtube.com/shorts/_XJkxPs9zWg
https://youtube.com/shorts/C7v8PXy2D6o
https://youtube.com/shorts/bnJmPtNg2zg
https://youtube.com/shorts/teIQUjm56IU
https://youtube.com/shorts/X--SwK2L23o
We Don't PLAY! by Favour Obasi-ike. The SEO Marketing Podcast Show with guest Richard Blank
Embracing Change: A Journey from Philadelphia to Costa Rica with Richard Blank
Welcome to the We Don't PLAY Podcast where you get all the latest and greatest news updates on all things digital marketing, SEO, entrepreneurship, personal development, branding, and so much more!
Work & PLAY Entertainment. An entertainment hub that provides marketing & innovative products to solve problems through e-Learning & business development packages.
https://youtu.be/vZBBJm3L0OI
Your favorite Media & Entertainment Business news sourceAre you looking for fun and professional advice for navigating a work-life balance? We Don't PLAY is a great podcast SEO Marketing show to tune into with an international roster of guests discussing topics including Search Engine Optimization (SEO), Artificial Intelligence (AI), digital marketing, email marketing, content marketing, entrepreneurship, relationship management, & trending topics you will find interesting!
We Don't PLAY:The SEO Marketing Podcast Show
Welcome to We Don't PLAY, hosted by entrepreneur, artist, and CEO Favour Obasi-ike. This podcast is one of the top 10% most popular shows out of 2.7M podcasts global on ListenNotes.com. Are you looking for experienced advice & pro tips? We Don't PLAY is a great podcast to tune into with SEO, Pinterest marketing, content marketing, digital marketing, entrepreneurship tips, music reviews, LIVE! interviews, giveaways, hot and trending topics you will find interest in. Subscribe to this podcast show to grab digital courses, marketing resources, and so much more
Favour Obasi-ike:
I provide SEO & Marketing consulting services to business leaders, entrepreneurs, and creative professionals seeking assistance in achieving their annual revenue objectives through the development of tailored strategies and operational systems.
With a decade of industry experience, my areas of expertise include search engine optimization (SEO), heat mapping, zip code marketing, podcast advertising, content development and distribution, email marketing, organic and paid social media advertising, and podcast production.
I run a podcast show ranked Top 3% Globally called We Don’t PLAY where we share over 430 episodes across over 119 countries with stories from business leaders and professionals who have established their brand locally or internationally.
My goal is to help businesses protect, earn and scale their digital assets and intellectual property for effective website traffic that convert leads into sales.
Richard Blank spoke on Embracing Change: A Journey from Philadelphia to Costa Rica. You don't want to miss this!
Experience the thrill of leaving everything behind and stepping into the unknown with our guest Richard. This brave soul embarked on a life-changing journey from the comfortable familiarity of northeast Philadelphia to the intriguing, yet challenging terrains of Costa Rica to work in a call center. His story is not merely one of geographical displacement, but an incredible journey of personal and professional growth as he mastered the art of sales, retention, customer support, training, onboarding, and human resources. Richard's tale is a testament to the power of calculated risks and a strong network of support, which inspired his forthcoming children's books.
Communication is an art, and Richard is a master painter. We get a chance to delve into his palette of effective communication strategies and techniques. He introduces us to the 'buffer boomerang' - his secret weapon for handling difficult conversations with diplomacy and strategy. Richard encourages us not simply to speak, but to express with authenticity, listen actively, and respond strategically. He underscores the significance of constructive feedback along with the apt use of expressions and vocabulary.
Lastly, Richard unravels the hidden connections between due diligence, travel, and relationship building. He advocates investing time to understand a person or organization's culture before engagement. He believes in the power of being present - it’s more than just showing up, it’s about being there, fully engaged, listening, and participating. Richard’s journey from Philadelphia to Costa Rica is the epitome of embracing different cultures, leading to personal and professional growth. So, plug in your earphones, press play, and let Richard take you on an unforgettable journey, equipping you with practical insights and inspiring you to take the leap toward growth and success.
EPISODE CHAPTERS
(0:00:00) - Business and Personal Growth for Entrepreneurs
(0:08:17) - Effective Communication Strategies and Techniques
(0:16:21) - Due Diligence and Building Relationships
(0:24:05) - The Power of Travel and Inspiration
EPISODE CHAPTERS WITH SHORT KEY POINTS
(0:00:00) - Business and Personal Growth for Entrepreneurs
Richard took a calculated risk and moved to Costa Rica, gaining experience in sales, customer support, and human resources, and plans to write children's books.
(0:08:17) - Effective Communication Strategies and Techniques
Authenticity, active listening, constructive feedback, and soft skills were discussed to improve communication.
(0:16:21) - Due Diligence and Building Relationships
Taking time to research and understand company culture pays off, as listening actively and taking notes, using delivery and performance to stand out.
(0:24:05) - The Power of Travel and Inspiration
Richard discussed the importance of openness to cultures and opportunities, authenticity, active listening, and researching company culture.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Favour Obasi-ike, We Dont PLAY Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#FavourObasiike #WeDontPLAYPodcast #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
https://youtu.be/vZBBJm3L0OI
https://youtube.com/shorts/_XJkxPs9zWg
https://youtube.com/shorts/C7v8PXy2D6o
https://youtube.com/shorts/bnJmPtNg2zg
https://youtube.com/shorts/teIQUjm56IU
https://youtube.com/shorts/X--SwK2L23o
We Don't PLAY! by Favour Obasi-ike. The SEO Marketing Podcast Show with guest Richard Blank
Embracing Change: A Journey from Philadelphia to Costa Rica with Richard Blank
Welcome to the We Don't PLAY Podcast where you get all the latest and greatest news updates on all things digital marketing, SEO, entrepreneurship, personal development, branding, and so much more!
Work & PLAY Entertainment. An entertainment hub that provides marketing & innovative products to solve problems through e-Learning & business development packages.
https://youtu.be/vZBBJm3L0OI
Your favorite Media & Entertainment Business news sourceAre you looking for fun and professional advice for navigating a work-life balance? We Don't PLAY is a great podcast SEO Marketing show to tune into with an international roster of guests discussing topics including Search Engine Optimization (SEO), Artificial Intelligence (AI), digital marketing, email marketing, content marketing, entrepreneurship, relationship management, & trending topics you will find interesting!
We Don't PLAY:The SEO Marketing Podcast Show
Welcome to We Don't PLAY, hosted by entrepreneur, artist, and CEO Favour Obasi-ike. This podcast is one of the top 10% most popular shows out of 2.7M podcasts global on ListenNotes.com. Are you looking for experienced advice & pro tips? We Don't PLAY is a great podcast to tune into with SEO, Pinterest marketing, content marketing, digital marketing, entrepreneurship tips, music reviews, LIVE! interviews, giveaways, hot and trending topics you will find interest in. Subscribe to this podcast show to grab digital courses, marketing resources, and so much more
Favour Obasi-ike:
I provide SEO & Marketing consulting services to business leaders, entrepreneurs, and creative professionals seeking assistance in achieving their annual revenue objectives through the development of tailored strategies and operational systems.
With a decade of industry experience, my areas of expertise include search engine optimization (SEO), heat mapping, zip code marketing, podcast advertising, content development and distribution, email marketing, organic and paid social media advertising, and podcast production.
I run a podcast show ranked Top 3% Globally called We Don’t PLAY where we share over 430 episodes across over 119 countries with stories from business leaders and professionals who have established their brand locally or internationally.
My goal is to help businesses protect, earn and scale their digital assets and intellectual property for effective website traffic that convert leads into sales.
Richard Blank spoke on Embracing Change: A Journey from Philadelphia to Costa Rica. You don't want to miss this!
Experience the thrill of leaving everything behind and stepping into the unknown with our guest Richard. This brave soul embarked on a life-changing journey from the comfortable familiarity of northeast Philadelphia to the intriguing, yet challenging terrains of Costa Rica to work in a call center. His story is not merely one of geographical displacement, but an incredible journey of personal and professional growth as he mastered the art of sales, retention, customer support, training, onboarding, and human resources. Richard's tale is a testament to the power of calculated risks and a strong network of support, which inspired his forthcoming children's books.
Communication is an art, and Richard is a master painter. We get a chance to delve into his palette of effective communication strategies and techniques. He introduces us to the 'buffer boomerang' - his secret weapon for handling difficult conversations with diplomacy and strategy. Richard encourages us not simply to speak, but to express with authenticity, listen actively, and respond strategically. He underscores the significance of constructive feedback along with the apt use of expressions and vocabulary.
Lastly, Richard unravels the hidden connections between due diligence, travel, and relationship building. He advocates investing time to understand a person or organization's culture before engagement. He believes in the power of being present - it’s more than just showing up, it’s about being there, fully engaged, listening, and participating. Richard’s journey from Philadelphia to Costa Rica is the epitome of embracing different cultures, leading to personal and professional growth. So, plug in your earphones, press play, and let Richard take you on an unforgettable journey, equipping you with practical insights and inspiring you to take the leap toward growth and success.
EPISODE CHAPTERS
(0:00:00) - Business and Personal Growth for Entrepreneurs
(0:08:17) - Effective Communication Strategies and Techniques
(0:16:21) - Due Diligence and Building Relationships
(0:24:05) - The Power of Travel and Inspiration
EPISODE CHAPTERS WITH SHORT KEY POINTS
(0:00:00) - Business and Personal Growth for Entrepreneurs
Richard took a calculated risk and moved to Costa Rica, gaining experience in sales, customer support, and human resources, and plans to write children's books.
(0:08:17) - Effective Communication Strategies and Techniques
Authenticity, active listening, constructive feedback, and soft skills were discussed to improve communication.
(0:16:21) - Due Diligence and Building Relationships
Taking time to research and understand company culture pays off, as listening actively and taking notes, using delivery and performance to stand out.
(0:24:05) - The Power of Travel and Inspiration
Richard discussed the importance of openness to cultures and opportunities, authenticity, active listening, and researching company culture.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Favour Obasi-ike, We Dont PLAY Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#FavourObasiike #WeDontPLAYPodcast #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
https://youtu.be/vZBBJm3L0OI
https://youtube.com/shorts/_XJkxPs9zWg
https://youtube.com/shorts/C7v8PXy2D6o
https://youtube.com/shorts/bnJmPtNg2zg
https://youtube.com/shorts/teIQUjm56IU
https://youtube.com/shorts/X--SwK2L23o
Course Content:
Personal Grooming & Hygiene
Professional Ethics & Soft Skills
Hair Cutting Tools knowledge
Insights of Hair Terminology and Methodology
Back Wash Rendezvous(Froth and Foster)
Hair Blow Dry conceptual Learning
Trichology- Hair Metamorphosis
Hair & Scalp Dysfunctions
Nourish and Nurture with oil massage
Art of Velcro Roller
Hot Roller
Shine with Iron
Volume with Crimp
Twist with Tong
Fundamental and Progressive Hair Crafting
Crown Management
Braiding and Hair Coiffure
Hair color- Highlights technique
Rebonding
Smart indoor lighting solutions – where light quality matters. Lighting plays an essential role in giving personality and atmosphere to our built spaces - from workplaces, educational settings optimizing an environment for learning, hospitals where sleep and rest are critical to recovery, and residential spaces.
The UnNoticed Entrepreneur podcast with host Jim James. Silk suits and spats CEO Richard Blank
This show is for business owners who want to overcome the frustration of being overlooked. Fellow entrepreneurs share strategies, tools, and case studies that they use to get the recognition they deserve. Interviews are published as podcasts and vodcasts and transcribed. The articles are published across numerous social channels, and the best are curated into books available on Amazon and other online stores.
Richard Blank , the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad.
He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers.
https://youtu.be/N2dczplOAeY
A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication.
On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank.
The UnNoticed Entrepreneur podcast is sponsored by Prowly, the all-in-one software for leveraging PR activities. Boost the media relations game for your business - get more coverage while saving time and money on everyday tasks
If you could ask 500 entrepreneurs a question about how they got noticed,
Would you have one?
That's right.
You can ask a question and we can give you a summary of the thoughts of all of my guests on that topic, direct quotes, and links to where they gave comment.
The Host: Jim A. James
Jim James
I jumped out of a plane at the age of 17 and haven't looked back, or down, ever since.
That stunt taught me the power of publicity to generate profits.
I've been an entrepreneur for pretty much my entire working life.
For 25 years I started and built companies in Asia.
Now I am back in the UK, and am building a business which gives entrepreneurs the information and the tools to get noticed.
From the podcast I have published 3 books. These are under the Capstone Imprint, a division of Wiley (NYSE: WILY).
I've listed all assets here on Linktree.
My full story is on my personal website.
The UnNoticed Entrepreneur podcast with host Jim James. Silk suits and spats CEO Richard Blank
This show is for business owners who want to overcome the frustration of being overlooked. Fellow entrepreneurs share strategies, tools, and case studies that they use to get the recognition they deserve. Interviews are published as podcasts and vodcasts and transcribed. The articles are published across numerous social channels, and the best are curated into books available on Amazon and other online stores.
Richard Blank , the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad.
He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers.
https://youtu.be/N2dczplOAeY
A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication.
On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank.
The UnNoticed Entrepreneur podcast is sponsored by Prowly, the all-in-one software for leveraging PR activities. Boost the media relations game for your business - get more coverage while saving time and money on everyday tasks
If you could ask 500 entrepreneurs a question about how they got noticed,
Would you have one?
That's right.
You can ask a question and we can give you a summary of the thoughts of all of my guests on that topic, direct quotes, and links to where they gave comment.
The Host: Jim A. James
Jim James
I jumped out of a plane at the age of 17 and haven't looked back, or down, ever since.
That stunt taught me the power of publicity to generate profits.
I've been an entrepreneur for pretty much my entire working life.
For 25 years I started and built companies in Asia.
Now I am back in the UK, and am building a business which gives entrepreneurs the information and the tools to get noticed.
From the podcast I have published 3 books. These are under the Capstone Imprint, a division of Wiley (NYSE: WILY).
I've listed all assets here on Linktree.
My full story is on my personal website.
The UnNoticed Entrepreneur podcast with host Jim James. Silk suits and spats CEO Richard Blank
This show is for business owners who want to overcome the frustration of being overlooked. Fellow entrepreneurs share strategies, tools, and case studies that they use to get the recognition they deserve. Interviews are published as podcasts and vodcasts and transcribed. The articles are published across numerous social channels, and the best are curated into books available on Amazon and other online stores.
Richard Blank , the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad.
He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers.
https://youtu.be/N2dczplOAeY
A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication.
On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank.
The UnNoticed Entrepreneur podcast is sponsored by Prowly, the all-in-one software for leveraging PR activities. Boost the media relations game for your business - get more coverage while saving time and money on everyday tasks
If you could ask 500 entrepreneurs a question about how they got noticed,
Would you have one?
That's right.
You can ask a question and we can give you a summary of the thoughts of all of my guests on that topic, direct quotes, and links to where they gave comment.
The Host: Jim A. James
Jim James
I jumped out of a plane at the age of 17 and haven't looked back, or down, ever since.
That stunt taught me the power of publicity to generate profits.
I've been an entrepreneur for pretty much my entire working life.
For 25 years I started and built companies in Asia.
Now I am back in the UK, and am building a business which gives entrepreneurs the information and the tools to get noticed.
From the podcast I have published 3 books. These are under the Capstone Imprint, a division of Wiley (NYSE: WILY).
I've listed all assets here on Linktree.
My full story is on my personal website.
The UnNoticed Entrepreneur podcast with host Jim James. Silk suits and spats CEO Richard Blank
This show is for business owners who want to overcome the frustration of being overlooked. Fellow entrepreneurs share strategies, tools, and case studies that they use to get the recognition they deserve. Interviews are published as podcasts and vodcasts and transcribed. The articles are published across numerous social channels, and the best are curated into books available on Amazon and other online stores.
Richard Blank , the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad.
He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers.
https://youtu.be/N2dczplOAeY
A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication.
On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank.
The UnNoticed Entrepreneur podcast is sponsored by Prowly, the all-in-one software for leveraging PR activities. Boost the media relations game for your business - get more coverage while saving time and money on everyday tasks
If you could ask 500 entrepreneurs a question about how they got noticed,
Would you have one?
That's right.
You can ask a question and we can give you a summary of the thoughts of all of my guests on that topic, direct quotes, and links to where they gave comment.
The Host: Jim A. James
Jim James
I jumped out of a plane at the age of 17 and haven't looked back, or down, ever since.
That stunt taught me the power of publicity to generate profits.
I've been an entrepreneur for pretty much my entire working life.
For 25 years I started and built companies in Asia.
Now I am back in the UK, and am building a business which gives entrepreneurs the information and the tools to get noticed.
From the podcast I have published 3 books. These are under the Capstone Imprint, a division of Wiley (NYSE: WILY).
I've listed all assets here on Linktree.
My full story is on my personal website.
The Ultimate Journey of Self-Care. UJSC-Ep-236 Creating Influential Conversations with Richard Blank
Join me every Tuesday and Thursday for two different editions of the Ultimate Journey of Self-Care. Tuesday's show is a deeper dive into what self-care can look like for you with conversations about fitness, mindset, energy eating and fuel for your body, spirituality, travel, leisure and more. On Thursdays' we'll take a closer look at self care for your business, on the Business Edition, in conversations with business leaders and influencers with short bite sized episodes about growing and innovating in your business in a post pandemic world.
In this episode we talk about several ways to help create better outcomes in conversations by teaching influence and ‘positive escalation’. And you’ll walk away with several simple tips to help create better outcomes in your own conversations. Richard Blank does this every day in his company where he teaches others how to create a ‘phoentic dance’ in conversations that produce positive outcomes.
Alison Katschkowsky created a series of podcasts as your go-to destination for achieving professional success while looking after yourself! From learning tips and tricks to enhance your personal growth, to providing the best experience possible for clients - this one's got it all. Tune in now and start taking steps towards a better you!
https://youtu.be/_5_oH_sXfXM
LISTEN ?
What does self-care look like to you? It's not a spa day, a massage, or a workout. It's not a day off from work, or a bubble bath. It's so much more than the things we do, it's HOW we prioritize ourselves in general.
What does Self Care look like to you?
It's not a spa day, a massage or a workout. It's not a day off from work, or a bubble bath.
It's so much more than the things we do, it's HOW we prioritize ourselves in general.
Join me every Tuesday and Thursday for two different editions of the Ultimate Journey of Self Care.
Tuesday's show is a deeper dive into what self care can look like for you with conversations about fitness, mindset, energy eating and fuel for your body, spirituality, travel and leisure and more.
On Thursdays we'll take a closer look at self care for your business, on the Business Edition, as an entrepreneur, with short bite sized episodes about growing and innovating in your business in a post pandemic world.
Join me and we'll take a walk on the journey of self care together. Subscribe and Follow us so you don't miss an episode.
Education
Self-Improvement
Health & Fitness
I call myself an INNOVATOR and a DISRUPTOR
I’ve spent three decades in the health and fitness space. I’ve just about done it all. And I'm making it my mission to show you that what you desire IS possible.
I’ve spent three decades in the health and fitness space. I’ve just about done it all. And I'm making it my mission to show you that what you desire IS possible.
I call myself an INNOVATOR and a DISRUPTOR
Belief plans, morning meditation and workout, writing and journaling the future, stretching and creating more. daily rituals:
On retreat in a fabulous locale, creating experiences with family and friends, playing with my dogs, having a glass of wine near the water, or energizing my body through movement YOU CAN FIND ME:
Fluff and fancy, airy talk, multiple steps and complication, struggle and getting by.
I'm NOT ABOUT:
Straight talk, no frills, creative workarounds, owning your uniqueness, and high end amazing experiences.
I BELIEVE IN:
Alison's Bio
And, I'll show you what's
possible for you!As an entrepreneur, I'm on a mission to ensure you not only take care of yourself in the MOST EPIC way but that you have the business of your dreams. I’ve been in business for over 25 years, and I lost over 70% of my business in the 2020 pandemic.
But I’ve rebuilt. And I'm back and stronger than ever.
Come walk your
Compass Path with me.
let's work togetherWhat's next?
My 4-Part Podcast Mini SeriesUnlock the secrets to selling out your retreats with our exclusive 4-part podcast series, "The Retreat ID Method." Discover how to identify ‘ready to go’ buyers in your audience—even with a small list—and start filling your retreats before you even launch them.
The Simple 'Hand Raise' Method I Use to Sell My Retreats BEFORE I Launch and Open Them!
Free Podcast Series!
- Alison KShowing what's possible
so you live your best life.
The Hybrid business model is the wave of the future- it's here to stay.
I help you believe you CAN do it
WORK WITH MEinvolves showing you how to get from where YOU are now, all the way up into your future. It's about navigating this crazy thing called life and finding out what is possible for yourself--in business AND in personal development! You deserve everything good anyway so why not make sure it happens through taking charge of YOUR compass path?
Having conversations with others that are productive involve more than just speaking, asking questions and providing answers. It’s even more than just listening and asking more questions.
It’s about providing a sense of knowing that you hear and understand what the other person is saying, and whether or not you can provide a real solution or assistance.
How to Create Influential Conversations with Richard Blank
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
The Ultimate Journey of Self-Care, Alison Katschkowsky, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#TheUltimateJourneyofSelfCare #AlisonKatschkowsky #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
UJSC-Ep-236. The Ultimate Journey of Self-Care. How to Create Influential Conversations with Richard Blank
https://youtu.be/_5_oH_sXfXM
The Ultimate Journey of Self-Care. UJSC-Ep-236 Creating Influential Conversations with Richard Blank
Join me every Tuesday and Thursday for two different editions of the Ultimate Journey of Self-Care. Tuesday's show is a deeper dive into what self-care can look like for you with conversations about fitness, mindset, energy eating and fuel for your body, spirituality, travel, leisure and more. On Thursdays' we'll take a closer look at self care for your business, on the Business Edition, in conversations with business leaders and influencers with short bite sized episodes about growing and innovating in your business in a post pandemic world.
In this episode we talk about several ways to help create better outcomes in conversations by teaching influence and ‘positive escalation’. And you’ll walk away with several simple tips to help create better outcomes in your own conversations. Richard Blank does this every day in his company where he teaches others how to create a ‘phoentic dance’ in conversations that produce positive outcomes.
Alison Katschkowsky created a series of podcasts as your go-to destination for achieving professional success while looking after yourself! From learning tips and tricks to enhance your personal growth, to providing the best experience possible for clients - this one's got it all. Tune in now and start taking steps towards a better you!
https://youtu.be/_5_oH_sXfXM
LISTEN ?
What does self-care look like to you? It's not a spa day, a massage, or a workout. It's not a day off from work, or a bubble bath. It's so much more than the things we do, it's HOW we prioritize ourselves in general.
What does Self Care look like to you?
It's not a spa day, a massage or a workout. It's not a day off from work, or a bubble bath.
It's so much more than the things we do, it's HOW we prioritize ourselves in general.
Join me every Tuesday and Thursday for two different editions of the Ultimate Journey of Self Care.
Tuesday's show is a deeper dive into what self care can look like for you with conversations about fitness, mindset, energy eating and fuel for your body, spirituality, travel and leisure and more.
On Thursdays we'll take a closer look at self care for your business, on the Business Edition, as an entrepreneur, with short bite sized episodes about growing and innovating in your business in a post pandemic world.
Join me and we'll take a walk on the journey of self care together. Subscribe and Follow us so you don't miss an episode.
Education
Self-Improvement
Health & Fitness
I call myself an INNOVATOR and a DISRUPTOR
I’ve spent three decades in the health and fitness space. I’ve just about done it all. And I'm making it my mission to show you that what you desire IS possible.
I’ve spent three decades in the health and fitness space. I’ve just about done it all. And I'm making it my mission to show you that what you desire IS possible.
I call myself an INNOVATOR and a DISRUPTOR
Belief plans, morning meditation and workout, writing and journaling the future, stretching and creating more. daily rituals:
On retreat in a fabulous locale, creating experiences with family and friends, playing with my dogs, having a glass of wine near the water, or energizing my body through movement YOU CAN FIND ME:
Fluff and fancy, airy talk, multiple steps and complication, struggle and getting by.
I'm NOT ABOUT:
Straight talk, no frills, creative workarounds, owning your uniqueness, and high end amazing experiences.
I BELIEVE IN:
Alison's Bio
And, I'll show you what's
possible for you!As an entrepreneur, I'm on a mission to ensure you not only take care of yourself in the MOST EPIC way but that you have the business of your dreams. I’ve been in business for over 25 years, and I lost over 70% of my business in the 2020 pandemic.
But I’ve rebuilt. And I'm back and stronger than ever.
Come walk your
Compass Path with me.
let's work togetherWhat's next?
My 4-Part Podcast Mini SeriesUnlock the secrets to selling out your retreats with our exclusive 4-part podcast series, "The Retreat ID Method." Discover how to identify ‘ready to go’ buyers in your audience—even with a small list—and start filling your retreats before you even launch them.
The Simple 'Hand Raise' Method I Use to Sell My Retreats BEFORE I Launch and Open Them!
Free Podcast Series!
- Alison KShowing what's possible
so you live your best life.
The Hybrid business model is the wave of the future- it's here to stay.
I help you believe you CAN do it
WORK WITH MEinvolves showing you how to get from where YOU are now, all the way up into your future. It's about navigating this crazy thing called life and finding out what is possible for yourself--in business AND in personal development! You deserve everything good anyway so why not make sure it happens through taking charge of YOUR compass path?
Having conversations with others that are productive involve more than just speaking, asking questions and providing answers. It’s even more than just listening and asking more questions.
It’s about providing a sense of knowing that you hear and understand what the other person is saying, and whether or not you can provide a real solution or assistance.
How to Create Influential Conversations with Richard Blank
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
The Ultimate Journey of Self-Care, Alison Katschkowsky, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#TheUltimateJourneyofSelfCare #AlisonKatschkowsky #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
UJSC-Ep-236. The Ultimate Journey of Self-Care. How to Create Influential Conversations with Richard Blank
https://youtu.be/_5_oH_sXfXM
The Ultimate Journey of Self-Care. UJSC-Ep-236 Creating Influential Conversations with Richard Blank
Join me every Tuesday and Thursday for two different editions of the Ultimate Journey of Self-Care. Tuesday's show is a deeper dive into what self-care can look like for you with conversations about fitness, mindset, energy eating and fuel for your body, spirituality, travel, leisure and more. On Thursdays' we'll take a closer look at self care for your business, on the Business Edition, in conversations with business leaders and influencers with short bite sized episodes about growing and innovating in your business in a post pandemic world.
In this episode we talk about several ways to help create better outcomes in conversations by teaching influence and ‘positive escalation’. And you’ll walk away with several simple tips to help create better outcomes in your own conversations. Richard Blank does this every day in his company where he teaches others how to create a ‘phoentic dance’ in conversations that produce positive outcomes.
Alison Katschkowsky created a series of podcasts as your go-to destination for achieving professional success while looking after yourself! From learning tips and tricks to enhance your personal growth, to providing the best experience possible for clients - this one's got it all. Tune in now and start taking steps towards a better you!
https://youtu.be/_5_oH_sXfXM
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What does self-care look like to you? It's not a spa day, a massage, or a workout. It's not a day off from work, or a bubble bath. It's so much more than the things we do, it's HOW we prioritize ourselves in general.
What does Self Care look like to you?
It's not a spa day, a massage or a workout. It's not a day off from work, or a bubble bath.
It's so much more than the things we do, it's HOW we prioritize ourselves in general.
Join me every Tuesday and Thursday for two different editions of the Ultimate Journey of Self Care.
Tuesday's show is a deeper dive into what self care can look like for you with conversations about fitness, mindset, energy eating and fuel for your body, spirituality, travel and leisure and more.
On Thursdays we'll take a closer look at self care for your business, on the Business Edition, as an entrepreneur, with short bite sized episodes about growing and innovating in your business in a post pandemic world.
Join me and we'll take a walk on the journey of self care together. Subscribe and Follow us so you don't miss an episode.
Education
Self-Improvement
Health & Fitness
I call myself an INNOVATOR and a DISRUPTOR
I’ve spent three decades in the health and fitness space. I’ve just about done it all. And I'm making it my mission to show you that what you desire IS possible.
I’ve spent three decades in the health and fitness space. I’ve just about done it all. And I'm making it my mission to show you that what you desire IS possible.
I call myself an INNOVATOR and a DISRUPTOR
Belief plans, morning meditation and workout, writing and journaling the future, stretching and creating more. daily rituals:
On retreat in a fabulous locale, creating experiences with family and friends, playing with my dogs, having a glass of wine near the water, or energizing my body through movement YOU CAN FIND ME:
Fluff and fancy, airy talk, multiple steps and complication, struggle and getting by.
I'm NOT ABOUT:
Straight talk, no frills, creative workarounds, owning your uniqueness, and high end amazing experiences.
I BELIEVE IN:
Alison's Bio
And, I'll show you what's
possible for you!As an entrepreneur, I'm on a mission to ensure you not only take care of yourself in the MOST EPIC way but that you have the business of your dreams. I’ve been in business for over 25 years, and I lost over 70% of my business in the 2020 pandemic.
But I’ve rebuilt. And I'm back and stronger than ever.
Come walk your
Compass Path with me.
let's work togetherWhat's next?
My 4-Part Podcast Mini SeriesUnlock the secrets to selling out your retreats with our exclusive 4-part podcast series, "The Retreat ID Method." Discover how to identify ‘ready to go’ buyers in your audience—even with a small list—and start filling your retreats before you even launch them.
The Simple 'Hand Raise' Method I Use to Sell My Retreats BEFORE I Launch and Open Them!
Free Podcast Series!
- Alison KShowing what's possible
so you live your best life.
The Hybrid business model is the wave of the future- it's here to stay.
I help you believe you CAN do it
WORK WITH MEinvolves showing you how to get from where YOU are now, all the way up into your future. It's about navigating this crazy thing called life and finding out what is possible for yourself--in business AND in personal development! You deserve everything good anyway so why not make sure it happens through taking charge of YOUR compass path?
Having conversations with others that are productive involve more than just speaking, asking questions and providing answers. It’s even more than just listening and asking more questions.
It’s about providing a sense of knowing that you hear and understand what the other person is saying, and whether or not you can provide a real solution or assistance.
How to Create Influential Conversations with Richard Blank
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
The Ultimate Journey of Self-Care, Alison Katschkowsky, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#TheUltimateJourneyofSelfCare #AlisonKatschkowsky #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
UJSC-Ep-236. The Ultimate Journey of Self-Care. How to Create Influential Conversations with Richard Blank
https://youtu.be/_5_oH_sXfXM
Choose Gururo’s PMP training to gain project management expertise. Access flexible learning, personalized coaching, and exclusive certification benefits.
SuccessGrid TV. A Jordanian podcast with Hussein Taleb. How grit got Richard Blank to Costa Rica to live a true life.
Hey, Hussein Taleb here! I am the the Founder of SuccessGrid.com and I am so grateful you're here to be part of this awesome community. I love connecting with people who have a passion for Entrepreneurship, Self Development & Achieving Success. I started this website with the intention of educating and inspiring people to always strive to Raise the Standards to Achieve Greatness.
Hussein Taleb The SuccessGrid Podcast
Growth, Business and Entrepreneurship
Episode 138
https://youtu.be/tCTRrv7uJ7E
https://youtu.be/HJ2VjdUD89o
I live in Jordan. And I’m passionate about Learning and knowing more about lots of things Such as personal Growth, Business and basically anything about the Internet
Launch Profitable Funnels & Become an expert with Free Video Certification Course and Accelerate Your Success
SuccessGrid
Everything starts inside your own mind and how would you like to achieve more in your own life and Raise Your Standards.
Funnels Secrets
How to Build Your Own Online Business From Scratch.
SuccessGrid Academy
The Place Where You Learn in the Fields of Self-growth, Entrepreneurship, and Business.
Metalaholic Shop
We want to provide amazing people who each have unique passions, for the music and the instruments. we strive to make clothing that is a representation of our customers and the things they love.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Hussein Taleb, SuccessGrid TV,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#HusseinTaleb #SuccessGridTV #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
A Jordanian podcast with Hussein Taleb. How grit got Richard Blank to Costa Rica to live a true life on the SuccessGrid TV.
https://youtu.be/tCTRrv7uJ7E
https://youtu.be/HJ2VjdUD89o
SuccessGrid TV. A Jordanian podcast with Hussein Taleb. How grit got Richard Blank to Costa Rica to live a true life.
Hey, Hussein Taleb here! I am the the Founder of SuccessGrid.com and I am so grateful you're here to be part of this awesome community. I love connecting with people who have a passion for Entrepreneurship, Self Development & Achieving Success. I started this website with the intention of educating and inspiring people to always strive to Raise the Standards to Achieve Greatness.
Hussein Taleb The SuccessGrid Podcast
Growth, Business and Entrepreneurship
Episode 138
https://youtu.be/tCTRrv7uJ7E
https://youtu.be/HJ2VjdUD89o
I live in Jordan. And I’m passionate about Learning and knowing more about lots of things Such as personal Growth, Business and basically anything about the Internet
Launch Profitable Funnels & Become an expert with Free Video Certification Course and Accelerate Your Success
SuccessGrid
Everything starts inside your own mind and how would you like to achieve more in your own life and Raise Your Standards.
Funnels Secrets
How to Build Your Own Online Business From Scratch.
SuccessGrid Academy
The Place Where You Learn in the Fields of Self-growth, Entrepreneurship, and Business.
Metalaholic Shop
We want to provide amazing people who each have unique passions, for the music and the instruments. we strive to make clothing that is a representation of our customers and the things they love.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Hussein Taleb, SuccessGrid TV,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#HusseinTaleb #SuccessGridTV #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
A Jordanian podcast with Hussein Taleb. How grit got Richard Blank to Costa Rica to live a true life on the SuccessGrid TV.
https://youtu.be/tCTRrv7uJ7E
https://youtu.be/HJ2VjdUD89o
SuccessGrid TV. A Jordanian podcast with Hussein Taleb. How grit got Richard Blank to Costa Rica to live a true life.
Hey, Hussein Taleb here! I am the the Founder of SuccessGrid.com and I am so grateful you're here to be part of this awesome community. I love connecting with people who have a passion for Entrepreneurship, Self Development & Achieving Success. I started this website with the intention of educating and inspiring people to always strive to Raise the Standards to Achieve Greatness.
Hussein Taleb The SuccessGrid Podcast
Growth, Business and Entrepreneurship
Episode 138
https://youtu.be/tCTRrv7uJ7E
https://youtu.be/HJ2VjdUD89o
I live in Jordan. And I’m passionate about Learning and knowing more about lots of things Such as personal Growth, Business and basically anything about the Internet
Launch Profitable Funnels & Become an expert with Free Video Certification Course and Accelerate Your Success
SuccessGrid
Everything starts inside your own mind and how would you like to achieve more in your own life and Raise Your Standards.
Funnels Secrets
How to Build Your Own Online Business From Scratch.
SuccessGrid Academy
The Place Where You Learn in the Fields of Self-growth, Entrepreneurship, and Business.
Metalaholic Shop
We want to provide amazing people who each have unique passions, for the music and the instruments. we strive to make clothing that is a representation of our customers and the things they love.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Hussein Taleb, SuccessGrid TV,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#HusseinTaleb #SuccessGridTV #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
A Jordanian podcast with Hussein Taleb. How grit got Richard Blank to Costa Rica to live a true life on the SuccessGrid TV.
https://youtu.be/tCTRrv7uJ7E
https://youtu.be/HJ2VjdUD89o
The Stclair speaks show featuring YAHAVY ST CLAIR. Special nearshore BPO guest Richard Blank
"Turn your Ideas into income, mastering your ideas will master your income." -Yahavy St Clair. The StclairSpeaksshow is an interview format podcast show where I highlight and showcase professionals in business from across the world, we discuss topics from within their industry expertise and dive into their backstory on how they got to where they are today.
A serial entrepreneur from new york city I sold comedy tickets in the streets of times square new york city for seven years which has helped me turn my obstacles into opportunities with my gift for gab ability naturally I use my personality to showcase my comedic side in my content as a content creator promoting my podcast. I've done voiceovers for a cartoon project I currently recording in the process I love what I do and how I can pull people in as a speaker. Finding voices.com was the missing puzzle for me to find my power voice and bring life to the characters and roles I play.
https://youtu.be/1wFdOrNAuQ4?si=M3dWNtwV0M4BOt8H
Author, Podcaster & Entrepreneur
“No one cares about your brand until
they know your story.”
Passionate storytelling entrepreneur from New York
City, helping industry professionals magnify their stories and expand their brands through podcasting.
YAHAVY ST CLAIR - BIOGRAPHY
My passion for motivational speaking sparked through my own traumatic experiences of pursuing something much larger than myself. I'm a passionate pioneer who turned his obstacles into opportunities with my gift for gab ability. Growing up from humble beginnings in Queens, NYC. I went from the streets of times square NYC selling comedy tickets to make ends meet to speaking on stages speaking in front of large crowds.
What I've learned from rock bottom prepared me to stand tall on mountain tops today. One of the many topics I educate people about through storytelling is emotional learning. I've discovered how to uncover the power of mastering my emotional mindset.
Allowing my mind to work for me, not against me. Finding ways to break out of addictions by creating internal ambition. The experience you gain is a real investment. As a marketing consulting client.
YAHAVY ST CLAIR
TOPICS - • Branding • Business • Consulting • Growth
• Marketing • Motivation • Sales • Winning
YAHAVY ST CLAIR - PROGRAMS
Brand Awareness
Authentic Automation Services
Prospecting Within Your Niche Market
Develop and Grow Click Funnel Triggers
The Art of the Up-selling Funnel
Numbers Don't Lie
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
YAHAVY ST CLAIR, The Stclairspeaks show,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#YAHAVYSTCLAIR #TheStclairspeaksshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Special nearshore BPO guest Richard Blank on The Stclair speaks show featuring YAHAVY ST CLAIR.
https://youtu.be/1wFdOrNAuQ4?si=M3dWNtwV0M4BOt8H
The Stclair speaks show featuring YAHAVY ST CLAIR. Special nearshore BPO guest Richard Blank
"Turn your Ideas into income, mastering your ideas will master your income." -Yahavy St Clair. The StclairSpeaksshow is an interview format podcast show where I highlight and showcase professionals in business from across the world, we discuss topics from within their industry expertise and dive into their backstory on how they got to where they are today.
A serial entrepreneur from new york city I sold comedy tickets in the streets of times square new york city for seven years which has helped me turn my obstacles into opportunities with my gift for gab ability naturally I use my personality to showcase my comedic side in my content as a content creator promoting my podcast. I've done voiceovers for a cartoon project I currently recording in the process I love what I do and how I can pull people in as a speaker. Finding voices.com was the missing puzzle for me to find my power voice and bring life to the characters and roles I play.
https://youtu.be/1wFdOrNAuQ4?si=M3dWNtwV0M4BOt8H
Author, Podcaster & Entrepreneur
“No one cares about your brand until
they know your story.”
Passionate storytelling entrepreneur from New York
City, helping industry professionals magnify their stories and expand their brands through podcasting.
YAHAVY ST CLAIR - BIOGRAPHY
My passion for motivational speaking sparked through my own traumatic experiences of pursuing something much larger than myself. I'm a passionate pioneer who turned his obstacles into opportunities with my gift for gab ability. Growing up from humble beginnings in Queens, NYC. I went from the streets of times square NYC selling comedy tickets to make ends meet to speaking on stages speaking in front of large crowds.
What I've learned from rock bottom prepared me to stand tall on mountain tops today. One of the many topics I educate people about through storytelling is emotional learning. I've discovered how to uncover the power of mastering my emotional mindset.
Allowing my mind to work for me, not against me. Finding ways to break out of addictions by creating internal ambition. The experience you gain is a real investment. As a marketing consulting client.
YAHAVY ST CLAIR
TOPICS - • Branding • Business • Consulting • Growth
• Marketing • Motivation • Sales • Winning
YAHAVY ST CLAIR - PROGRAMS
Brand Awareness
Authentic Automation Services
Prospecting Within Your Niche Market
Develop and Grow Click Funnel Triggers
The Art of the Up-selling Funnel
Numbers Don't Lie
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
YAHAVY ST CLAIR, The Stclairspeaks show,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#YAHAVYSTCLAIR #TheStclairspeaksshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Special nearshore BPO guest Richard Blank on The Stclair speaks show featuring YAHAVY ST CLAIR.
https://youtu.be/1wFdOrNAuQ4?si=M3dWNtwV0M4BOt8H
The Stclair speaks show featuring YAHAVY ST CLAIR. Special nearshore BPO guest Richard Blank
"Turn your Ideas into income, mastering your ideas will master your income." -Yahavy St Clair. The StclairSpeaksshow is an interview format podcast show where I highlight and showcase professionals in business from across the world, we discuss topics from within their industry expertise and dive into their backstory on how they got to where they are today.
A serial entrepreneur from new york city I sold comedy tickets in the streets of times square new york city for seven years which has helped me turn my obstacles into opportunities with my gift for gab ability naturally I use my personality to showcase my comedic side in my content as a content creator promoting my podcast. I've done voiceovers for a cartoon project I currently recording in the process I love what I do and how I can pull people in as a speaker. Finding voices.com was the missing puzzle for me to find my power voice and bring life to the characters and roles I play.
https://youtu.be/1wFdOrNAuQ4?si=M3dWNtwV0M4BOt8H
Author, Podcaster & Entrepreneur
“No one cares about your brand until
they know your story.”
Passionate storytelling entrepreneur from New York
City, helping industry professionals magnify their stories and expand their brands through podcasting.
YAHAVY ST CLAIR - BIOGRAPHY
My passion for motivational speaking sparked through my own traumatic experiences of pursuing something much larger than myself. I'm a passionate pioneer who turned his obstacles into opportunities with my gift for gab ability. Growing up from humble beginnings in Queens, NYC. I went from the streets of times square NYC selling comedy tickets to make ends meet to speaking on stages speaking in front of large crowds.
What I've learned from rock bottom prepared me to stand tall on mountain tops today. One of the many topics I educate people about through storytelling is emotional learning. I've discovered how to uncover the power of mastering my emotional mindset.
Allowing my mind to work for me, not against me. Finding ways to break out of addictions by creating internal ambition. The experience you gain is a real investment. As a marketing consulting client.
YAHAVY ST CLAIR
TOPICS - • Branding • Business • Consulting • Growth
• Marketing • Motivation • Sales • Winning
YAHAVY ST CLAIR - PROGRAMS
Brand Awareness
Authentic Automation Services
Prospecting Within Your Niche Market
Develop and Grow Click Funnel Triggers
The Art of the Up-selling Funnel
Numbers Don't Lie
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
YAHAVY ST CLAIR, The Stclairspeaks show,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
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Special nearshore BPO guest Richard Blank on The Stclair speaks show featuring YAHAVY ST CLAIR.
https://youtu.be/1wFdOrNAuQ4?si=M3dWNtwV0M4BOt8H
