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The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank
The Science of CX is a groundbreaking new weekly podcast developed to
address the millions of businesses that need to learn techniques to compete better
in today’s business landscape, by using CX as the cornerstone of a new strategy.
Join Steve Pappas in the lab as he puts his 25+ years to the test to make your
business (soar, grow and accelerate).
Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
Key Takeaways
Learn how to turn new customers into the most loyal customers and be on the
mind of everyone in town. Whether you’re a beginner or seasoned expert, you will
learn something useful in each and every episode.
CXpert - interviews with CX Leaders and Influencers that have made it their
business to treat customers like a million. Steve, will use his years of CX-Centric
business knowledge to bring out cool ideas for every business owner to
learn new techniques and also avoid some
Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
you're listening to the science of C. X. A podcast that hopes to inspire business owners and leaders to learn new techniques and turn prospects into customers, enter customers into raving fans. My name is Steve Pappas. I'm known for my relentless pursuit of all thing’s customer across my career. And in my six startups, I've had to learn how to make decisions in business that customers really respond to. Let's spend some time together and help your business soar grow and accelerate. Well, welcome everybody to another episode of the science of C. X. I'm Steve Pappas, your host and as always, we look everywhere to find the experts that can help you in your business journey as well as your customer experience initiatives within your organization.
Today is No exception. Today we're going to be talking about some remarkably interesting areas. We're going to cover a lot of material. Please take notes if you want or you can come back and listen to it multiple times because that makes it seem like we have more listeners. Hey, yeah, do that. Instead listen to this episode 3, 4 or five times. That'll do it. Anyway, we're going to be talking about advanced telemarketing strategies. We're going to be talking about conflict management, interpersonal skills, customer support, rhetoric, Gamification, employee motivation and phonetic micro expression reading.
Have I piqued your interest yet? Well, we have a gentleman on today. His name is Richard blank, and he comes to us from Costa Rica, and he is the head of a great business process, outsourcing contact center, but he's also an expert in so many different areas that we want to talk about. So why don't we bring him in from the virtual green room? You know, there's no real green room of course by now, but let's pretend he's coming in from the green room and we'll welcome him to the show.
Richard, thanks for joining us today on the show. See, that's an amazing introduction. I'm so happy to be here, really enjoy your work and cannot wait to share amazing ideas with your audience today. That's great. Well, I'm going to give folks a little bit about your bio just so they understand where we're going to start from and maybe some interesting things about you too. So, Richard's journey in the car Contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in san Jose Costa Rica with a mix of motivational public speaking style backed by tactful and appropriate rhetoric.
Richard shared his knowledge and trained over 10,000 bilingual telemarketers. I think he learned a few things along the way. Richard blank has the largest collection of restored American pinball machines and antique rock ola jukeboxes in central America making Gamification a strong part of Costa Rica Contact center. Culture. Richard blank is the chief executive officer for Costa Rica’s Call center since 2008. Richard also holds a bachelor's degree in communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla Spain, a keynote speaker for Philadelphia's Abington High School, 68th National Honor Society induction ceremony.
Giving back to the high school is especially important to Richard as such. He endows a scholarship each year for students that plan on majoring in a world language at the university level. So, I've got to start Richard with the first part here that just jumped right at me as the largest collection of restored American pinball machines and jukeboxes. Now if anybody knows me, they know that I love pinball aside from playing guitar for the last for years. I love pinball, I don't quite go into the Galaga and those things that my wife loves but I love playing pinball.
So, tell us what you have got, I'd love to know what kind of pinball machines you have Steve, I'm so glad that you started with dessert first and naturally our favorite class in school was recessed. So absolutely. I grew up in the seventies and eighties and the arcades were just some of the most amazing places to make friends and compete. It was so new and the artwork on the cabinets and the marquees, it really was an experience and always wanted that game room like Ricky Schroder and silver spoons.
I was jealous. So, I wanted one and down here since I own a call center and I have the space, I go treasure hunting and one man's trash is another man's treasure and they just really do not know what they have in their bodegas. And so, I will find a machine and bring it back here. And with specialist I restore them now regarding my pinball machines. The oldest one that I have is a 1976 Bally's freedom. And one of the newer ones would be like, let's say a last action hero where a doctor who I have an M. B. A fast break in a mouse.
And around I got Williams, space shuttle 1987 I got a judge Dredd Street fighter, two lethal weapon, three jokers, World cup hook and Jurassic Park. So, it turned out into a hobby became an obsession. And when you're a married man, you decide which hills to die on which swords to fall upon. And my wife and I have this agreement where pretty much everything is in her favor. But the one thing she knows that makes me happy of restoring these old classic jukeboxes and pinball machines because what an error and the craftsmanship and the fact that they've been preserved for decades shows that people really cared about these machines.
Now you and I was awfully expensive growing up. So, it seemed like a luxury. But the fact that we can afford it. It really is something that I take full advantage of when I have the moments with just not my agents but myself. There's always a pinball marathon going on down here. Well, it's great that you have the employee engagement to do that. But I'll tell you, we had bought one, we had a terminator pinball machine at one point that had the gun for the pinball release, but it took so much to get it into the basement of the home that we were living in when we sold the house.
We negotiated to sell the pinball machine, so I didn't have to get it out of there. It was so heavy to move, and I wasn't about to, but I have been in the market for another one right now. The prices are through the roof on all those two. I was looking for an Adam’s family or another terminator, but the Adams family was the one that kind of thrilled me and as well as jukeboxes, it's funny, we have a lot of similar interests in collection.
I don't have any jukeboxes. I wanted to cut my teeth on the first one and I have a buddy in the UK that restores German jukeboxes and he's one of the largest in the world that restores those early seventies and eighties jukeboxes that were built in Germany. I think it was like N C D M or something like that and that's an interesting market. But let's get on to some of the other areas that we're going to talk about. I gave folks at the beginning of the episode, a lot of terminology that we're going to be talking about today.
And one of the things that I really wanted to discuss, this idea of phonetic micro expressions, I don't know if our audience knows what that really is or maybe some do and of course they'll yell at me in the comments etcetera. But can we talk about these things because let's jump into some of these areas that we're going to get across and are these all used the things we're going to talk about? They all used in the contact center, and can you train people in all these areas?
They're used in my call center and just depends on the sort of profiled agent that you have there. Let me take it back a bit. Everybody studies micro expression reading. There was a tv show called Lie to Me that specialized in where you can judge people's postures, their eyes, their face, their hands. I mean there's books and seminars about it now when you're on the phone, three of your senses are removed, your taste, touch and smell. And the scientists claim that when you do have one that is removed, your others expand.
So, I expect you to do much more active listening and then people can also argue that you can't see people on the phone, but I beg to differ because there is image streaming, you have metaphysics when you read a book, it's better than the movie because of imagination. You can use more descriptions and more adjectives but let's just concentrate on the sound of speech. The average attention span is about 30 seconds to two minutes, conversations have introductions, bodies and conclusions. So, if you have a controlled environment, you can have a consistent variable and then you can see inconsistencies.
So now we have a base of how we're going to study speech and 32nd segments. Okay your tone is what represents your emotion, and it should be confident and empathetic because that should be consistent on your end. People will talk about a mirror imaging technique Steve, and I agree with that. But you also need to know how you're speaking for your adjustments. So, your mirror imaging isn't about you sitting across from someone and crossing your arms and tapping a finger. No, you don't have that over the phone.
So, eliminate any sort of mirror imaging face to face. I study the rate and the pitch. These are things that can be done in any language. I do not study semantics. The word choice. I'm studying the tone of your voice which is mine is consistent. I could care less what your tone is. That could be a flag or a mask, but you study someone's rate of speech and how loud they speak their pitch and every 30 seconds to two minutes. Think about the X. Y. Chart that you had in pre-algebra, you can see how fast or how loud they're going.
You consistently market every 30 seconds to two minutes. I would back it up with an answering speed because that is something that you cannot control. It's more subconscious, you can manipulate your tone rate and pitch. But the professional interrogators and police officers’ usual throw the question in the fourth or fifth time to really judge the answering speed. So, if you can do that xy chart with a horizontal line behind it and kind of gauge from 0 to 10 where you're going, you will see areas of spikes or dips and in my opinion that's the time to ask a tie down or pin down question or clarification question.
And these are certain times in which you're able to assist the conversation of moving forward for better clarification and it's not really giving away your power on that. You're really doing more of the Wuwei the less struggle the rudder of the ship. And so, this phonetic micro expression reading can be done just mind you this in your 1st 30 seconds. I don't know you and one is the loneliest number in your second minute. We could have a match off one and a one fast and high, low and slow by five at least.
You might have an odd man out in regard to your quadrants because after you've gone all four quadrants you have to repeat a quadrant, but most of the time people are in quadrant, on the top and the fast and so by your 10th 30 seconds to two minutes. Think about it like this, it's about 4. 5 to 5 minutes on something like that. And by your 11th you should know how somebody is speaking that's 5. 5 minutes in on a 10-minute conversation. And by then you will know how to close the deal.
And so, once you see it you can't unsee it. After three weeks it becomes habit and once you start paying attention to it it becomes very lucid and clearer. You are not lying and I'm not manipulating but these people are obviously giving away certain tell signs on how they speak on first time or even long term conversations and if you do catch somebody being facetious or not as clear, maybe ask them to repeat it using other senses or using another example to see if they're consistent. And so, I think it's an excellent way not to be offensive because passive aggressively you could once again use a me-too technique with somebody.
Let's just say you can't hear them. It's a bad connection on a cellphone or a dog is barking in the background. I try to fall on that small sword instead of placing blame on them, it's for my clarification Steve, did you say 123 or ABC because the worst thing you could ever do Is have somebody so upset and go down rabbit holes because now you need to restart your phonetic micro expression, reading the Tarot Card Reader said you could read two different reads in 10 minutes depending if it's sunny or raining, same person, same hour, but it could be a different read.
So, the greatest thing you could do is to ride that weight and keep it at that apex if you can. It's like when people said lucid dreaming, you really don't want to readjust your body to be able to keep that consistent breathing and body posture. With someone that you're speaking with, you try to keep them as consistent as possible. There's a little wiggle room there but don't go extreme and if you can handle something like that, fall on these swords, get clarification.
I think your audience would have some extremely effective conversations with people on the first time. This is a remarkably interesting area because we do have an awful lot of folks that either work in contact centers or are managing contact centers or even outsource to contact centers. And the training of agents tends to be remarkably similar in most organizations but they're not thinking about how they can better control they’re usually using the approach where gee I'm sorry you're having that problem. So, they're falling on the sword most of the time.
But if you think about the calls, right? If you think about the types of calls that come in, I mean they're not picking up the phone because they're just calling to say thank you or their colleagues to say gee what an excellent product this is. They're usually picking up the phone or they're making a contact with them because there's an issue, there's some type of an issue either they don't understand, they don't know how to fill out, they don't know how to do something or there's a more negative issue.
So, if you think about the incoming approach that happens, a lot of it tends to be negative. And unfortunately, the contact center agents these days are feeling increasingly of society's negativity coming out of the pandemic. You know, because people who are very understanding more, more understanding during the pandemic, but they’re taking it out on front line people. So, I don't know how you guys have seen things. But from the folks that I've spoken to in the last few months, it seems like most of the calls are key issues and they have to diffuse right away.
So can they use the phonetic micro expression method that you talk about to kind of even the playing field and get them to calm down so that they can explain what their issue is better rather than they're ready to blow up at any moment type of thing. Sure. And I'm glad that you brought that up, that's a subject that I can easily address and apply the phonetic micro expression read because mind you my friend you could start the call yelling and cursing and at the end thanking them.
So naturally your phonetic micro expression reading might be adjusted with raid and Fitch. But I would never say that I'm sorry unless you specifically spilled the drink or broke the window because then you might get offended because this individual speaking with you is so nice, they didn't do it but they're apologizing for someone else's broken window. So, my suggestion from my agents immediately is to thank you Steve for sharing that with me. I understand your position didn't mean that I agree with it, but I understand your position and allow me a moment to make it work and fix it for you.
And so now the audience, your client coming in, guns a blazing isn't really putting all that anger at the individual because that individual did not make that problem. They're taking the shrapnel; you say the incoming. That's a wonderful way to use it incoming Obama grenade. But I like to defuse. There's a technique that I use called the buffer boomerang technique. And so, if somebody comes at me with a negative tone, I will like sponge and buffer that negative tone. I will name drop you and say Steve.
That's an excellent question, repeat back your question what it was to show active listening. So, there's a connected key lock there and then boomerang it back as a plus three. So, I could potentially my friend readjust the tone and the pace of the call to then put it back into that phonetic micro expression reading that you need to really nail it. But I believe that people are frustrated and mind you this there's a lot more omnichannel non voiced support. So, prior to that phone call they might have filled out a couple forms, send a couple of emails that only elevates the stress.
So, when they're calling, they're almost letting off steam. And if you allow them to speak, you'd be surprised how it goes from attend to it to both in pitching the rate they cry it out and then everyone calms down. You've taken copious notes. Now, Steve, you mentioned A B. C. And D. What about the Richard? Thank you, Steve. And e there's nothing wrong with raking and reviewing and meeting minutes. It's I can't just solve it with you with a magic potion. These things, someone is coming to you emotional, they don't know you you might need to repeat your name multiple times in third person because now they're embarrassed.
Three men it's in to ask your name Steve. So, you could say okay at the end of this call, Richard, you're going to say Steve. You really helped me out in this section you know, oh thank you Steve. Great. I got them I anchored. And so, these are certain soft skills to just be polite, show your manners, Take that certain control of a conversation, more of a shepherd with its sheep. They zigzag but they still go back in the barn. So, I don't need so many jagged edges.
There are no straight lines in nature and and I love empathy with somebody because when I use your name, I will usually use it in a transitional sentence or confirmation. And then during the conversation I will use personal pronouns as you know the yours and ours just to make sure that I'm keeping your conversation going in your attention and then landing in the bomb when I dropped the name drop and you should take these calls every 30 seconds to two minutes because as you say, they could change. But this gives you an excellent chance, my friend, if you really want to look at it logically that if somebody is calling in, you have a chance to retain the client, you have the chance to up sell them.
If that's what you're doing, you could get a referral out of it. But look at it like this, let's say we drop the ball. Worst case scenario, this individual will take the time to do an exit interview and tell us areas in which we could have improved or what our competition had done to earn their business and as long as you're willing to keep an open mind and I don't like the word constructive criticism. I mean you fumbled the ball; you should have known what you were doing.
Then just call the balls and the strikes and let you know that you made this error and learn from it and don't do it again. And these are the sort of things call by call person by person instead of doing 100 calls a day Steve. Why don't you have your agents take 95? They're taking extra couple three minutes on the phone to let Mr. jones relax a little bit. That is the secret to the successor old school style. This is interesting because as you're explaining some of these tips and techniques, it occurs that it doesn't just apply in the contact center world.
I mean this could be if you're a brick-and-mortar store, it could be your pizza place. There could be people calling because hey, you got the wrong toppings on my pizza. The delivery was wrong or there could be all kinds of things, but it applies to all areas of business and people running small businesses could learn from these same techniques. Don't you agree? This could save a thanksgiving dinner. A marriage. These are just diplomatic soft skills of attentive listening and prioritizing, but I couldn't agree with you more and I never even shared with you.
My favorite technique. It's the positive escalation when I call a place and people always give the gatekeeper a bad rap. But these are the individuals that the CEO and the owners love the most and they're the first impression and the strongest warrior of the tribe. They're the first one there, representing them in the best light. And so, for me, I'd like to understand their protocol. I like to properly introduce myself and say the name of their company and ask how their company is doing sometimes better than they do just to at least give them a taste of how I speak instead of just immediately asking to speak to you Steve.
And then if this individual decides to transfer me the first thing, I'm going to let them know prior to the transfers that they did an excellent job. And I will be mentioning that verbally to the owner of the company and at the conclusion of the call with the owner of the company, I will also mention that in writing. So, if I happen to call your company back, the Richard Circle's complete because this individual remembers me, and I've heard dozens and dozens of times. I thank you and saying I've been here for a decade and you're the first person that wrote about me to Mr. jones.
And these are individuals that will tell you anniversaries and promotions or no Steve’s direct extensions. 1 25 calms on Thursdays at two. Thank you, Catherine. I appreciate it and I love them to death. Those are the greatest insiders. It's a plethora of information and the moment that you start bullying your way in there or pretending they're waiting for your call or your insistent. That's why they're there to hang up on you. But there's a certain way to be not clever, but you have 30 seconds to make a first impression.
Half of that is your speech her speech and give a couple of seconds of silence. So, you really got about 12 seconds to speak. That's not a lot. My suggestion is to say things that they're most familiar with which is the name of their company and their own name and then you got to do your own name as well because you can't be anonymous. The whole call that's shady. You can use a little bit of that in the beginning by just doing a name spike in a proper introduction and if you get the past to pitch, you have the momentum and then you do once again that sort of escalation.
It It seems to work for me because it separates you from hundreds if not thousands of people that are prospecting that business interesting back to the contact center for a second. You talked about have your agents take 95 calls instead of 100 but most of the contact centers that I've dealt with over the past 20 plus years. They're driven by their average handle time. They're driven by the numbers to some degree. They're even told when they're going to the bathroom. How do you resolve that to a contact center manager that is just driving everything by the numbers.
So, you're an intake coordinator for a law firm for lawsuits against firings or disabilities and somebody calls in and they happen to become emotional for a minute. What are you going to do Steve look at the clock and say Mrs. jones. Please hurry up. I only have two more minutes to talk to you. You know what would happen? It wouldn't be for the client or for me, the agent might resign on something like that. So as much as we want to stick to certain metrics, you're talking about an artist of speech.
Somebody that is in the moment that's in the now that wants to assist this individual the best way that they can and by limiting their ability to build that sort of rapport or to allow someone to get it out. Which could be the key to closing the deal or to Upsell for something or to get that referral. I don't do things like that. Now we're not doing extreme where someone's doing 50 calls a day instead of 100. But you can see there's an average but that's what it's called an average and if you say you just want to look at conversion ratios.
Look at that too. But everyone once again is an artist and they have their own special sauce and some people are graded intros, other bodies, other conclusions. But my goodness gracious is somebody is in the moment and they're connecting with someone and they're standing up instead of sitting down and you could tell they have the glaze where they're not staring at anyone. They're just thinking of the client, and everyone can see them doing this. You don't think that that energy spreads on the floor. You don't think that that's important as well.
That sort of synergy. So, these rigid centers that judge you on your bathroom breaks and your handling time you're going to break the agent. I mean you can do that and grind it out, but you might have an attrition rate. But if I give somebody the ability to expand on a call and to be themselves my friends. So, they're not just plastic and going through the motions then I can create an ace, I can create a leader. I can create someone that will come to me at the conclusion of the call and say you know, Mrs. jones started crying.
I go she alright, She goes, yeah, it took a couple more minutes but I connected her through to the counselor and I gave additional notes because we had to speak about her husband just passing away and the fact that she has to move and other things that would have never been qualifying the call because you're supposed to be asking her just certain questions but know this individual added additional things and then they say, thank you for listening. You're the different company than the ones before that. Just put me through the assembly line and you know that it's the mom and pop.
It's the bed and breakfast. You'd rather go to the small hardware store sometimes because you know the man, I'll drive an extra couple of miles from my favorite restaurant Steve. That's the sort of the science that you're talking about. It's amazingly simple. It's how you feel and how you were treated. What about the price? What about the price? Sometimes it's worth the money. It's not always about saving a dollar. It's about supporting your business or if I'm having a day with some blues, you come over to me and just let me know you're happy that I'm there and you sit with me for a second.
So, as we get older, my friend, those are the sort of relationships that we see at businesses and you, and I understand that the grind and we also understand when your favorite client walks through the door. So, I like to pay that forward the best that I can. Absolutely. So, I went down that path and I think your answer and your philosophy is brilliant. Unfortunately. I mean it's the way I believe too that the contact center folks in an organization should be revered because they are your front line.
They hold things together. They are the impetus for the referral the up sell the further sell the expansion all those things. Yet still in today's world, C E O s don't always think that way. They look at a contact center as a cost center rather than the proper way of looking at it as it's an expansion center. It's a focus group. It's the lifeblood of the company because those folks have the most contact with our customers post sale, they become the hub of the post-sale journey and unfortunately maybe it'll take another generation before enough sea level folks understand that.
So that brings me more to the conversation of culture. How do we develop a culture in our contact centers especially and I know this can spill out into the rest of the business, but how can we develop a culture that rewards and reveres the contact center agents as being the customer success vehicle, the people that help our customers become more successful using our products and our services. You must look at it Two ways. If you yourself are not centered in balance, it would be exceedingly difficult to expand and to think of others.
I can't hit the ball and drag johnny as much as my agents here have become bilingual, which shows structure and dedication over years outside the classroom. I expect them to do the same thing if they're thinking about being a telemarketer as a profession besides the eight hours that they put in here, they should be doing dedicated practice outside of the center, reading in English watching certain movies or speeches so they can take certain parts of rhetoric that inspired them. That they saw transitional sentences or effective. You could do case studies in history and find out certain speeches that moved people.
And then secondly, I mentioned the word synergy. These individuals were a very social environment. If you and I are working out at the gym Steve, we're going to be pumping each other up to put up three or four more on the bar and put more plates up. So, I expect the audience, the agents to feed off their energy and to share ideas and to pick someone up when they're feeling down. As I mentioned, I created a Gamification culture. So, I have a place where people can let off steam, recharge batteries hang out with me and meet people from other departments.
So that assists me in one way. But also, since once again English is their second language. The fact that they are getting a return on investment. I see that these agents are much more focused for intense periods of time because of the translation. So, it's less area for distraction. But here's the best part my man regarding my culture when I first came down here 27 years old, I didn't start sea level of my friends call center. I taught English decided to stay and then worked at the center and so I was with the proletariat for four years, I went through so many departments.
I saw the good and the bad and what it did for me was it enabled me to see areas to enhance it for the agent and for the client to give them their dignity, so they don't feel like robots are expendable. And when I had the opportunity to start this business, they couldn't fool me because I was on the phone, I've done this before and I hate to say it, I'm not bragging but I am the sin save my dojo in this industry where people burn out and they look down upon it, I thrived really excelled.
But I saw the art in it. Look at it like this, you're very selective of the campaigns that come in here, we're in a strict catholic country. They must go home and tell their parents what they do. If I brought in something gray area or shady, no one would take it. So I'd have no friends of my chuck e cheese birthday party and so you have to do an account to not only where the client feels okay offering it, but the Asian would feel comfortable making the calls because if it's a forced fit, if it's out of place and out of character, they're not going to last long, they're not going to sound natural and we're not giving anything real specific here.
But as I say, I must ensure that what I'm bringing into this call center something where I'm able to fulfill the needs. Now I can add scripts and suggestions, but initially it must be something that just does not compromise any sort of ethics interesting. Well, let's cover a little bit more because I'm fascinated by not only the culture, but the organization that you've built to help organizations that want to outsource their contact center. So, we could talk a little bit about your training, you're coaching your mentoring methods and then what does the knowledge base look like for your agents to always do a better job?
Because quite frankly, I mean you're going to do as good or better a job than the company you're representing because you're going to keep the account and you're going to keep them happy and keep them over the course of a lifetime. So how do you train differently? How do you coach and mentor folks and keep them so that you don't have the attrition level that a lot of places have today. That's a wonderful question real fast in regards to attrition, I have more of a natural attrition than a forced attrition because companies such as amazon hp intel and oracle and Sykes are here, so I'll lose somebody for a scheduling conflict for the university of boyfriend or girlfriend works there closer to their home, very rarely, if not never someone will say that I insulted them, yelled at them, gave them the walk of shame.
It's just maybe an ex-employee with some sour grapes. I treat everybody with dignity, and I look for ways to delegate and promote them, but initially it's really the psychology prior to any sort of skill set. So, fear is a morbid anticipation of things that haven't happened yet. The fact that they learned a second language is 10 times harder than any campaign. I'll put them on. I also believe in the right bus, right seat philosophy. And so, when they come into the call center besides starting their day playing pinball to make friends and relax a little bit.
We really do focus on quality assurance so we can grade their calls for certain metrics. But I try to do certain breakthroughs like when they're filling out their resumes with me and putting in all their credentials, I'll ask them to turn the page over Steve and give me a couple of paragraphs of a coming of age moment, let me know when you beat up a bully or save the kitten from a tree. And so, I could use this when they're having a rainy Wednesday to remind them of when they were a champion.
These are things they always have in them. It's just a matter of getting it out and keeping it consistent and so let's just say in the first day of class, it's especially important not just to lecture them when they just nodded you and walk out the door. You need to have checkpoints; you need to have interaction. You can go over a certain segment and then just maybe have somebody stand up in front of class and read the next paragraph. Why? Because you're triple gunning. They're reading out loud their public speaking, they're doing it in front of the boss.
Imagine those sorts of butterflies you would have, but if you could triple or quadruple your training daily where then you go upstairs, you record yourself reading the script, where you're practicing it. You're not just reading it, you're speaking into a recording device, then you're listening to it and then you're doing a self-analysis for self-adjustments over the things we spoke about. You'll know when you're pausing is off or when you're too loud or too best. Are you stuttered or mispronounced a word and I'm allowing you Steve to write it out phonetically, at least learn how to spell it.
But the vowels are sometimes tricky for Latinos, so it's okay to be able to switch things around so it's pronounced a certain way, and these are the sort of adjustments, minor adjustments that we make for somebody to feel more comfortable initially. So, they don't pick up unhealthy habits and kind of like bedside manner. I can't stress enough; the name drops and the act of listening and the confirmations because people feel much more comfortable when they're being listened to, and you are taking your meeting minutes and if we need to repeat something in the military alphabet.
A it shows that you're extremely involved and engaged in the conversation. A lot of the times people served in the military, so they think that's cool and you're not just making up words and going along. These people know that you are actively trying to spell their name, their email address correctly. And so, I've seen the tens of thousands of phone calls. That that's the most effective way of not to offend somebody when you can't hear them well or they have an exotic name or if it's something where you just say, yeah, okay, but the next thing, you know, your email bounces back.
It would have been better off to confirm if it's L for lima, you know, and just to make sure that you got it. And as I say, these are the sort of things like in school, you come to class, you do your homework and you do your quizzes, you can still not do so well on the final exam, but you're going to pass the class, you will be preparing yourself and marinating and softening up the call in the relationship in order to convert it. And sometimes my friends, it happens a second or third time don't expect a cold call close.
I tell my clients to put their checkbook away. A lot of the times, I just want to answer their questions and show credentials and reintroduce them to other people on the floor that they can meet and make a better decision. So don't feel rushed. People will see that, and they will be apprehensive to move forward with you. So let it happen at a natural pace. So, you said something about you QC. All the calls and I think I remember you were talking about your Hall of Fame, you know, the best and the worst calls.
I mean is that used as a training method for everyone to understand both the good and the bad types of calls. Absolutely. Remember you were mentioning earlier about people calling in the first round of calls coming where people are upset if they can ride that wave and they see the bark is, there's no bite. It's just barking and that we calmed mars jones down. We listened to Mrs. jones, we separated piles, we were able to move forward. The call didn't take that long because we didn't have to repeat things because we were confirming things.
We eliminated rabbit holes. We did the mirror imaging. We did the phonetics; we did the drops. It's beautiful. Now you have this toolbox. It's not a to Z. There are steps that can be skipped or moved back to how about we look at it like this? I loved romantic tragedy. So, I consider that a hang up call is a romantic death. Where am I going with this? Let's just say you're just hardcore carpet bombing, making outbound calls and no matter what you say, you're calling a place that she says, don't call again or not interested or we're good.
Thanks, and hang up. I always look at it like this. If you can do a company named spike and do a name, drop of the individual before they hang up on you. I think that's a beautiful death. I think at least poor lome knows you got something out of that call. But then they wouldn't be surprised that you could anchor yourself by just getting them out of that trance by saying their name in that 1st 30 seconds. I've had Times where we bought another minute, bought another three minutes and just by default, nothing on our own.
We couldn't move forward. I'll give you an example. People can call me, and we could be on the phone and 99% were ready to sign the contract. But then they ask if we do Chinese, I don't have Chinese agents, I don't do graveyard shift and I can't match offshore prices India and the Philippines. So just by that alone, I'm not able to move forward, but 99% fit. So how do I feel about that? A little disappointed. But then again, I was able to go 15 rounds lost on the decision, but I was still able to make my points listen to their points build rapport, have some labs introduce, fantasize good call.
So, another couple of questions, what type of companies or what type of industries do you guys mostly handle calls for inbound or apa? Well, I'll let you know five. We don't do, we don't do sports books, casino stocks, pharmacies or sweepstakes. I have nothing against it. Just don't want to do it. But I'm looking for small to medium sized companies in the United States, Canada Central America and Europe that would need individuals to make outbound lead generation, appointment setting or inbound customer support. And it's amazingly simple.
Our agents are college educated; they're dedicated. I don't have a blended or mixed center. They only work for your campaign, and they have some amazing skill sets here. Costa Rica really packs a punch regarding business process outsourcing. I have mentioned some of the big boys, but there are tons of call centers here and since we're the only democratic society in central America, they don't have a standing army. So, there's a 95% literacy rate Steve so as much as people might see telemarketing call centers as transitional sort of jobs or something in the United States, as you say, has a certain rap here.
It pays more than most vocation. So, I'm having some extremely educated bilingual people with degrees walking in this door and working with me. So, it's amazing the sort of people that you meet here. Very eclectic, all diverse types. That's great. So, if a company called and says, okay, we want to get started, what is that initial onboarding looks like time wise especially and system wise and how quickly can you be up and running to take their calls? Great. Well let's just say I accept the vertical and I'm comfortable with that.
There's a pre-launch checklist that my floor manager and chief technical officer sent to that company. It's exceedingly difficult for me to start moving forward without stations being set up connections, made scripts for bottles, reporting and contact because once the ads go out and people come in, it's really a seller's market. I got to be able to explain it to their candidates a, the campaign that they're doing the incentives that they have and the metrics that they're expecting. It just can't be fantasy time. It needs to be something that's concrete.
And so, once we bring the people in, it really all depends on the training time. I've had people go as low as a half a day just to teacher CRM and do a little bit of role play for fun and others do longer training sessions, even up to a month. That concerns me because we do follow all Costa Rican labor laws and there are certain call centers that are known for like for an example, sykes has the MetLife account and supposedly people will be there for an entire month training and then on their first day of coming back to work, they just don't show up.
And by Costa Rican labor law, they need to get paid for that month they go on a certain list as being a jumper and it's not fair, but that's the name of the game. So, the longer the training, the more I'm concerned because people sometimes can take advantage of that and just use that as a placeholder until they can find another job. So, if we have certain awfully specific checkpoints to ensure that this agent really has done their due diligence, really engage really up to speed.
That's a good risk compared to just doing five days’ worth of classroom, talking about merchant process outsourcing and stuff like that. It needs to be awfully specific, and I have to ensure that this client that I'm speaking with does have a track record. If it's a brand-new pilot project, then we need to invest in the process and there shouldn't be any surprises and I must let them know what to expect when building a campaign, there may be attrition. We may need to readjust the script, call certain area codes, or do certain things.
But I guess the most important thing about it is being forthright, when it comes to onboarding people, I can easily have somebody in five business days, depending if you need 10 people give me up to 10 business days, you know, and maybe we can hire people piecemeal, we can catch them when certain campaigns and other centers and as I mentioned, it's very competitive out there. The more that you put out the start date, the more that you're going to lose people because they need a job between those times and now since Covid came, it really adjusted to the work from home.
So there is an advantage of the brick and mortar because of internet redundancy, my generator and on site I. T. Support but Steve, I was exceptionally fortunate during Covid to be able to adjust my business model virtually because if I owned a brick and mortar only like a bike shop or a pizza parlor, I'm in big trouble as much as I lost a lot of the essence of the center and the camaraderie? I was able to survive. But you know, the labor pools changed. I must ensure if there is training, they should be on site to know the company culture and at least meet us before going home.
It's one of those things my friend where I really did see a huge shift that when I first started this back in 2000, that's great. Well, in the last few minutes that we've got, you know, I'd ask you whether we could give our listeners an exercise. We talked about the two-paragraph coming of age. Can you explain an exercise that folks can do as homework after they listen to this episode. And that might be interesting for them to learn more about the content that we gave them here today and then when we come back maybe you can give folks a way of getting in touch with you guys if that's something that they're looking for.
Thanks Steve, I appreciate it. Let people do the Triple watch. They should watch something without sound, they should watch something without sight. And if you want to study the visual body language, that's great. Just watch something without sound. You can assume what they're doing and then if you want to study the phonetics, to choose a channel that you don't understand the language. Like for me it would have to be Chinese or German or something like that. Italian French and Portuguese are too like Spanish for me.
But if I watch the Chinese channel, it's extremely easy for me to do that phonetic micro expression reading because I don't understand any semantic. So even I'm taking out the tone, I'm just studying their rate in their pit. Do not get study it that way while you're on the phone, once again these are things that you can do. You just draw your xy chart the horizontal line and every 30 seconds to two minutes point to how Mr. Jones's speaking just for practice, but it is about practice. It's about dedicated practice.
Record yourself, listen to yourself. I don't like how I sound. That's what everybody says. But guess what you that's what you got. So, you need to adjust it and as you and I have a mirror and our beards look great because we do look great. You could do the same thing with your voice as well. Record it, master it adjusted. And if you do that, you'll see that you'll get more positive reinforcement from people. There will be more I guess inclined to ask you for advice because you were sympathetic about it and the way you spoke about it and finally if you are in a certain situation where there's emotion and its tense, you should choose to speak last.
And if it's not something where you need to immediately give an answer then you should sleep on it so you can decompress and come back the next day a little more levelheaded and prioritize and that's an excellent way to grow and to crack some codes and to get to various levels. You don't always need to prove your point at that moment. There are other ways to do it. So, you don't overreact overextend and say something you regret. So, it's not like you're being weak. No, you're being considerate of it and you're being tactful about it.
If you're in the moment and its face to face with somebody if you must, even though it looks funny, you should close your eyes when speaking. So, there's less distraction and you're not energy being sucked from you. They might say why you close your eyes. I'm allowed. There's no rules to this. It's not tag you're asking me something emotional, so allow me my focus and my balance and if somebody is being aggressive with you, I think you should look in between their eyes, it looks like you're looking in their eyes.
So it's not like you're looking away or allowing them to suck the energy out of you, like Medusa, but it is a certain technique sir where instead of losing your direction and your energy and your breathing, you can regroup yourself and these are the sort of conflict management skills that have assisted me and having more productive conversations when they could have really gotten out of hand. That's great. I mean this has been filled, filled with great techniques, tips and insight as well. Thank you for being so generous with your expertise.
This has really been a wonderful episode, Richard. How can people get in touch with you if they're thinking about outsourcing if they're thinking about needing a contact center because I think by the end of this, they understand what you bring to the table. So how can they get in touch with you? I really appreciate having me on the show today with you, your audience and allowing me to share this information. The first thing they should do, my friend is by a first-class plane ticket. Come down here to Costa Rica so you can enjoy some eco-tourism, go to some beaches and waterfalls but your audience can give me a call at triple 82716750.
Or send me an email. CEO Costa Rica’s call center dot com. And finally have an exceptionally large Facebook fan page about 98,000 local Costa Rican Ticos. And they can't wait to meet you, Steve. You're going to have tens of thousands of new fans in central America. I can't wait. Well, Richard, thanks again for joining us today. I really love the thing that you said earlier and I'm going to add something to it. So, each agent is a voice artist, and this is a message to all the C E. O. S out there that have contact centers and folks that have agents working for them that each agent is a voice artist and I think you should let them create a great interaction.
So let them create, let them build those great interactions. So that's it for our episode of the Science of C. X. I'm Steve Pappas, your host. We've had Richard blank on today from Costa Rica call center and I want to thank you all for joining us. If you like the content that we bring to you, please feel free to drop us a review wherever you get your podcasts and until we meet again, please stay safe. Stay healthy and do take care everyone. Bye bye. You've been listening to the science of C. X. My name is Steve Pappas.
I really hope you've enjoyed this episode and if you have the highest compliment that you can give us is to subscribe rate and review the science of C. X. Thanks. And we'll see you in the next episode. Finding one place to see all customer experience related tools of technology has been difficult until now. We just built it. Get ready for a science of C. X. Original customer experience technology has been helping to drive businesses by giving them insights into better methods to engage and delight their customers for some time now.
But if you're looking for C. X. Tech you must search everywhere to understand the whole landscape. C. X stash is your simple why stop directory of all the Great Sea X related technology you need. It breaks down all C. X by collections like analytics, crm, journey mapping, voice of the customer, you ex customer support and more. It's free to create an account and use no advertising. Cluttering up your experience just one place to find all the great C. X. Tech. Sign up today at www.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SacrificetoSuccess #Scienceofcx
Science of CX, The Forgotten Art Project, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
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Aeve see that countries and government did not recieve authority to make laws and Aeve sees people just do things and really never recieve law from God. But just imitate the country before and don't know where the alws come from Babylon.
the law was directed to tribes of israel and God didn't gave you athourity. God gave to the tribes of Israel you don't see the flag of France or USA there. The noahide laws and the thy 2 commandmnets were given to us gentiles.
Fite 4 Liberty Podcast . Financial independence and how it is the truest form of freedom Episode #158
Fite 4 Liberty is a place for lovers of Liberty to hear about amazing people in the Liberty Movement and what they are working on. With a mix of updates, interviews, and live shows; there's a little something for everybody!Twice a week David Fite sits down with Politicians, Entrepreneurs, and Activists to discuss the ways they are "Fite-ing" for Liberty and how others can do the same.
David Fite
Vice President at Kraften Capital
Political Consultant and Entrepreneur fighting to make people’s lives easier whether that’s through simplified laws, low cost financial services, or entheogen access.
Cedarville University
Business Administration and Management, General
Richard Blank is an Entrepreneur and CEO of Costa Rica's Call Center who built his company and wealth from the ground up. He joins the Fite to talk about financial independence and how it is the truest form of freedom we can experience today.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #fite4libertypodcast
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GERMANY IS TH WEALTIEST COUNTRY IN EUROPE AND ONE OF THE WEALTHIEST ON PLANET - BUT FROM MY CASE IS EVIDENT THAT ONE IS NOT SO KIN TO EUROPEAN IDEALS WHICH THEY CONTINUE TO BRAG ABOUT BY EVEN EXAMPLING EUROPEAN COUNTRIES ON ONE - RATHER ABUSING LAWS AND INTERNATIONAL POST WORLD WAR TWO TREATIES TO MURDER THROUGH MOST SEVERE CRIME AND CURRUPTION POSSIBLE.
It's better to clean a window than to break a window in childhood.Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Christina Canters: For you, star, when did you first realize that this type of skill was so powerful?
Richard Blank: When I was a young man, I was, I was taught when you go over to a friend's house to wipe your feet and ask for permission and, and just. Know, your pleases and thank yous. And so instead of being known in elementary school as a bad child and not asked to come back, most of the parents said, you're one of the few friends I allow Christina to hang out with.
And so, um, I realized that by being polite was better than cursing. It's better to clean a window than to break a window. And, you know, you could always grow up and, and, you know, live life and, and figure out the stupid things to do in your childhood. . But when I was in my twenties and individuals were going for job interviews and they were too well rehearsed, they would stumble upon themselves.
And I tried that one time and I was very out of character. And then I said to myself in the mirror, it was right when I graduated college, I was never gonna do that again. Christina, either they're gonna love me or they're not gonna wanna work with me because if they love me, it's gonna allow me the sort of liberty and freedom
To be me and you'll get the best out of. Because if I'm in a in a box, I'll be miserable and you will not know the real person. And I try to do that here. I allow people to grow naturally. There's labor laws and people have to do certain things, but if somebody has an idea, Or I see the potential in someone, I will bend them but not break them.
I'll get them to stand up and do public speaking. I will have them sit in meetings with me and contribute. I will listen to their calls and not just say, Hey, great job, but I will let them know what they did. And so by allowing me to work with individuals from a C level where I could be humble. I could be, um, you know, show this sort of gratitude and interest in them.
It's amazing how many people tell me I'm the only boss that's ever done something like that. And so with all these people, cuz I compete against Amazon, they have thousands of people here, all the bells and whistles. But I do know this, Jeff Bezos didn't play pinball with everybody. . I walk the roads and I know everybody's.
I'll be there downstairs to say hello to your mother when she fix you up at work. And I don't need to be thousands, but my couple hundred that I have, the people that are with me, that's what they were looking for. They wanted the smaller shot. They wanted their name to be known. They wanted to grow. And that's why my friend, I believe that water seeks its own level.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
Generally speaking, the answer is YES. The amount of alcohol classes that you will need to do is dependent if you are a repeat offender or not and whether your BAC results where above or below a .15. If it is your first DUI and your BAC is below .15 you will have to do 24 hours of level two alcohol classes and 48 hours of level two therapy. If it is your first DUI and your above .15 you will have to do a 24 hours of level two alcohol classes and 52 hours of level two therapy. For DUI's when you have priors, you will be required to do significantly more hours of acohol classes. If your BAC is below .15 you will need to complete 24 hours of level two alcohol classes and 68 hours of level two therapy. And if the BAC is above .15 you will need to complete 24 hours of level two alcohol classes and 86 hours of level two therapy.
More information about DUI laws here https://duilawfirmdenver.com/dui-denver/denver-dui-laws/
At Stavros Law P.C., our employment law attorneys can draft or review employment agreements to ensure that they are compliant with state and federal laws, and help you understand your rights and duties under an employment agreements Utah or other contract. Our attorneys are experienced at reviewing, interpreting and explaining employment agreements terms that make sense to you.
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What is a perfect volume of calls per month for a telemarketer? INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Richard Blank: And this sort of company culture, I think you can then once again readjust your prospecting accordingly,
Dr. Jeremy Weisz: Richard, in that situation with a company, go, Great. We want you to actually. You know, these are customers that aren't using, decide not to use this anymore for whatever reason. And what volume does it make sense for them to call you?
Dr. Jeremy Weisz: Like let's say if they have one a month, it probably doesn't make any sense, right? To have them use your services. Is there a certain volume of calls that make sense for a company before they, you know, uh, I guess a baseline of a volume? You're like, Yeah, this makes sense to work with us.
Richard Blank: I think as long as they get full-time work for somebody.
Richard Blank: Cuz I, I, by labor laws, I don't do part-time work here because they won't be able to get their benefits. But if somebody only has enough leads to call for one month and it's an individual working out of their home and it's a startup company. Not saying that I have a preferred child, but I was in those shoes back in the day.
Richard Blank: So I guess I have more, uh, empathy and compassion towards the startup company. That might even almost be embarrassed that they're not able to give me a hundred seat, 10 year commitment. Well, once again, everybody had to start with their first step. And it's almost like when somebody says, How do I get job experience if somebody doesn't hire me?
Richard Blank: Not saying I'm willing to take any campaign. I'm extremely selective of those that come in here. But if they make their case and if they're willing to, you know, invest in a process and there's no surprises, and we can share resources, It's my pleasure to see what happens. I mean, Pete Rose should have been in the Hall of Fame for singles.
Richard Blank: It's still okay and 100 singles opens up to a huge 100 seat account. And so, as I mentioned before, uh, a little at a time equals a lot in the end. And from time to time, a client may be testing you small or it might be an iceberg where they want to see how I would react to a one seater before they give me 100 seats.
Richard Blank: And for me, as I mentioned before, everybody gets the same red carpet treatment and everybody gets the same sort of attention, and I would love to earn their business. And so I have had certain clients, as you were mentioning, test me on a certain volume just to see what my reactions are and I've earned that business.
Richard Blank: And so anybody out there, you should be extremely appreciative of anybody that walks into your door that orders one slice to 20 pies. You just never know because the 20 pi guy come is a one and a done. The one slicer could be there for the next 20 years. And so as I mentioned before, I believe in good faith and stars being aligned in energy.
Richard Blank: And as somebody has that sort of, uh, interest to contact me, it's my obligation to be able to share ideas with them. So, on an educated point of view, Jeremy, they can make a decision to move forward with me. Richard.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/ADwIu8q76yM
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
Work from home virtual telemarketers need composure and maturity.INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Richard Blank: For my clients.
Dr. Jeremy Weisz: Let's talk about culture for a second and when, when Covid hit, again, like you have the tools and opportunity to do things virtually, obviously, cause people call you, you're a call center and you're doing things virtually, but what about in house? Did things change at all with Covid? Did you find that more people were able to work from home, Um, and then, you know, or did they come back in the office?
Dr. Jeremy Weisz: How'd that transition look like? Kind. During Covid and then, and then post Covid.
Richard Blank: It's an excellent question, Jeremy. Well, nobody knew what was happening. You're a doctor. I mean, nobody really knew what was happening when Covid first did. So the Costa Rican labor law gave me up to 50% capacity in my call center.
Richard Blank: I chose to make it 20%. I did need people here for PCI compliance onboarding. Something happens at home. They can have a turnkey station. What we lost is the camaraderie. This is a very social environment. I do believe in synergy and unlike certain vocations where people can just sit in a cubicle and get their job done, this is a very open floor plan where people were feeding off of the energy and we're all public speakers.
Richard Blank: And so it really reduced my effectiveness in regards to onsite training where I could just walk the rows and, and stand there and give someone shadowing or some sort of positive reinforcement. But I also saw the isolation side of it. People once again, loved coming to work to eat lunch and spend time with their best friend.
Richard Blank: And we also had some people here that were so influential that if you sat next to 'em, you were definitely gonna be better. Like, you know, when you're playing basketball, if you play with someone better than you, you're probably gonna hit better shots. And so the positive side of it has a lot of people that lived far away could save their time and money, spend more time with their family.
Richard Blank: And once again, they showed some sort of composure and maturity to be able to work from home, even though we are able to monitor their work. And so it was really a give or a take. You and I, what we had to do was just adjust accordingly. And so besides just following the labor laws, we had to open up a lot more communication channels.
Richard Blank: We had to be a lot more active. And in the best way that we can try to continue our company culture of empathy, of caring about the agent, letting them know that we're still investing in them and they're not expendable, are we capable of doing it? Sure. And I think everybody needs to adjust to this virtual world.
Richard Blank: It's, it's a shame, my friend, because I think a lot of it we're losing a certain artist perspective of what it's like to do something live in front of people. Compared to just doing something virtually. And so as long as people, once again, can make sure if they're on a Zoom call to represent themselves properly or if they are working with somebody, just take the extra efforts to let them know that you're thinking about them and that you support them in that sort of way and, and those sort of messages.
Richard Blank: Doctor, as you know, go a long.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/We3tK5VfIYY
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
Richard Blank: Enhanced communication.
Joe Killinger: Yeah. I You get it. Um, who is your, What does your typical client look like?
Richard Blank: Well, there's two types. Okay. It could be someone like yourself in the United States that needs to scale, and sometimes it's difficult to find qualified individuals that will meet your requirements in the states.
Richard Blank: Yep. Otherwise, individuals might not have the resources. We do, like I was mentioning earlier, manual dialing to predictive dial. Quality assurance department, human resources department supervisors, in my experience. So a lot of the times my consulting could enhance their, uh, I guess plug in place system.
Richard Blank: Mm-hmm. . Cause I can log into your crm. I could even log into your phone system. Yeah. But once again, by using my dialer and other sort of resources we have, we can almost just enhance what you have. And then other companies use us for overflow. Like if they have a dedicated workforce and their queue gets filled, then calls will come into our department too.
Richard Blank: But I always believe if we're on a level playing field and we're given all the resources as corporate, I have on multiple occasions be able to match and exceed expectations. Yeah. And that's why I'm able to earn these seats. But my ideal client would be someone that would first ask me about the labor laws.
Richard Blank: Just to make sure that everything is followed perfectly. Yeah. And the second thing is to judge me on merit, not on price. Because offshore centers in the Philippine and India obviously have much more. Competitive pricing. Sure. And then finally, metrics. I would like realistic expectations. And you asked me earlier about how many calls somebody could do.
Richard Blank: I was mentioning the dialer. I understand reverse psychology, but if you could only make 10 calls an hour, six minute calls, you can't expect me to do 15 or 20. I can't expand time. But you are mentioning manual dialing, I'm talking predictive dialing, and my backend structure. There may be a chance, Joe, that I could do 50% more an hour and recuperate those costs and earn those seeds, but it's really more for somebody to have an open mind.
Richard Blank: A lot of the times they have made phone calls before, but there are things they haven't experienced yet, and so just by me, as you say, listening first and one by one reviewing with them. They don't have enough numbers to call. I need some more rebuttals. You don't have an email template. No one's answering when I try to do a hotly transfer.
Richard Blank: Mm-hmm. , these are certain ways to see if they qualify for me. Gotcha. I just wanna make sure I fulfill the agents' needs, right?
Joe Killinger: Mm-hmm. . Yeah. So are you focused mostly on mid, uh, single agents or midlevel companies or large companies for all of the above?
Richard Blank: Oh, pretty much all of the above. All the above. And so we're half and half.
Richard Blank: We do 50% inbound, non-voice and customer support, and then the other half does appointment setting lead generation in some. Okay,
Joe Killinger: well, I'm gonna make sure we have your website in the bottom of this video so people can reach out to you. Talk about pricing. I don't, we don't wanna get into it now, I don't think, but they'll definitely be able to reach out to you and, um, you know, this, this was amazing.
Joe Killinger: I appreciate all the information. Thanks. I'm gonna have to go write some of this down. Actually. I'm gonna, I'm gonna utilize that and so thank you for coming on today.
Richard Blank: The pleasure is mine. Thank you for spending the time with me today.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/n3QEVAlvv6o
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
A smooth transition when becoming an expat in Costa Rica. Positive Talk Radio guest Richard Blank Costa Rica's Call Center.
Obviously because your, your company's growing, but you see, but even if your company wasn't growing, you're doing things the right way. You're doing things the way I think that they should be done because. I believe that we are all one, that we are all connected, that we are all the same, regardless, whether you're the CEO or the dishwasher or the general manager or the cook.
Um, you've all got a different job, but you we're all human beings. And we all have the same wants and needs and desires. And we all wanna be fed. We all want to have a house. We all want to have a beautiful wife, unless it's a beautiful husband. And, and, uh, and, and all of that. So, you know, but that's, that's, we're really simple people.
Yes. Um, when, when, and it doesn't take a lot to make us happy. No, it really doesn't. And, and I also follow all the Costa Rican labor laws here. I, I am a guest in this country and I wanna make sure that we do things correctly and that everyone gets their full salary and benefits. And as I mentioned before, my main goal is to feed families.
And so. Once again, by being embraced here, learning their language, learning the culture, learning the traditions, it made this sort of transition for being an expat. The last two decades, very easy. And I could recommend it to anybody, my main suggestion before going abroad. And, and this is very interesting that a lot of things that you and I hold dear in the United States and people hold to such high esteem really don't make a difference when you leave the country.
And so a lot of the stuff that might make you important back home doesn't work here. And what I realized quickly is that people will really judge you by your essence, really who you are. And so when I was able to show that I learned their language and I understand their culture and that I do respect the fact that I'm a guest, once again, this positive reinforcement was just an abundance where I realized that was at the right place.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/_iV1SlAnLzU
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
At Stavros Law P.C. we can work with you to create licensing agreements, employment agreements, business policies, & non-compete agreements in Sandy Utah and procedures that keep your intellectual property safe. When the need arises, we can also help you litigate claims to enforce your company's rights to its vital business assets. For more information about non solicitation agreement in Utah and how we can assist you with drafting and enforcing contracts to protect your company's assets, please call our office at (801) 758-7604 or contact us online.
Stavros Law P.C.
8915 S 700 E Ste. 202, Sandy, UT 84070
(801) 758-7604
My Official Website: https://www.utahtriallawyers.net/
Google Plus Listing: https://www.google.com/maps?cid=2030508570123210979
Our Other Links:
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Whistleblower and Qui Tam Claims
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Dave Lorenzo: All right. So, uh, talk to us about. The, uh, the type of work you do. Uh, I think a lot of people who are listening, a lot of people who are watching, they think of when they think of a call center, they think of, you know, calling like the help desk to solve problems. But you do a lot more than that. So explain the spectrum of work that you do at Costa Rica's call center,
Richard Blank: Many different profiles that we have here.
Richard Blank: And that's an excellent question, Dave. We, we're very flexible. If there's non-voice support, you can have people that are just answering emails or just doing chat support. Then you have people that are inbound customer support, which is what you're usually used to calling any sort of company. We also have certain agents that are capable of doing outbound lead generation and appointment setting for people.
Richard Blank: My favorite is a hot lead transfer. One. You get it while the lead is hot, and then you have the, the ACEs, you got the closers, they're very competitive down here and they're in high demand. So, uh, once again, I kind of see them as mercenaries. They'll just jump to. Best deal and you might not keep them along.
Richard Blank: So I usually like to feel most comfortable around a level one customer. Lead generation and appointment setting, and then avoid, uh, eventually we can mold them into being salespeople on the phone. Uh, these individuals, it's very important that the client respects the labor laws here in Costa Rica, because a lot of the times they will be asking for certain overtime or certain adjustments that they need to understand.
Richard Blank: Um, you are dealing with another country and they have different types of rules. So the best thing for us to do prior to working with the clients, to let them know of our holidays that we have and the other things that might disrupt any sort of workflow. We also would like for them to know the sort of culture that we have here, not necessarily in Costa Rica, but at my call center.
Richard Blank: I don't like when supervisors write in bold or they write in red, I don't like cursing or screaming because you can bend them, Dave. But the worst thing we can do is break. Yeah. And it's not fair, not for our reputation for your project or even for the vibe of the project. The clients have to ensure that we have all the resources well before making phone calls.
Richard Blank: I gotta make sure that the station is set up. Do we log into you through a VPN? Are we using your CRM or our CRM? Our dialer, your dialer list, scrubbed rebuttal script. Do you have recordings for me? Who's doing the onboarding. Who's doing the training. What sort of quality assurance and QA scores do you have there?
Richard Blank: So, and it's okay. Dave, if I've worked with people before that don't know the, the terminology or the QA forms or onboarding, that's my pleasure because my resources are your resources. And anytime I can, uh, educate a client and guide them through a quality assurance form on what we should be looking for from the agent, then you and I see consist.
Richard Blank: So your sales cycle gets a little bit shorter. You build your pipeline more, you're closing more on first calls. And when we're listening to these calls, you and I will be able to deduct where our strengths, where there areas of focus, where we were dropping the ball on the rebuttal, on the pauses with the tele signs.
Richard Blank: So my class here is not just a bilingual person taking a script and making calls. I am very, very, uh, strict. In regards to representing our clients in the best light. I'm very selective of the tone that we have on the call. It's always empathetic and confident. And then I always teach my agents how to do these sort of micro expression reading on the phone.
Richard Blank: So when they allow the client to talk or then it's our turn to interject to be able to do a follow up. And I've seen that our conversion ratios just by not, uh, having a hedge for an. Where somebody says, um, okay. Or just wonderful. Great. When someone's answering a question, Dave, you know, it's much more to your advantage for someone not to repeat, let us repeat it.
Richard Blank: Let us do it for our clarification. If it's ABC or 1, 2, 3, and the same thing goes, my friend, when there's a bad cell phone connection, a dog barking music, cuz people are working from home now that's to our advantage twice. We can get things in the background to have things in common and inadvertently and passive aggressively.
Richard Blank: I can tell you how much I love your dog, which is pretty much a hint to, you know, have him quiet down. But it also gives me a chance to be able to work with these clients in that certain way, to be able to move that conversation forward and to understand how they speak. I always believe in active listen, because a lot of the times the people are just moving things forward. Um, in case there might be some sort of family situation or a business promotion, a lot of people just skip through that. They should pause for a moment they should celebrate with them or should they pay condolences. And the one thing that I'm really missing on these calls is when people give positive escalations, you'll have a business associate M.
Richard Blank: That does a wonderful job written me multiple times with the emails, just to make sure that we were locked in today, a plus. So there's a lot of people, a lot of team behind Dave Lorenzo and Richard blank. And so I want your business strategy and marketing strategy to take very much into consideration all those, that answer calls, filter calls, and that may be able to give you company culture or might be able to tell you about a promot.
Richard Blank: or it might just get real with you for a minute. And then when you're at that stage of the call, Dave, then it's not selling anymore, then it's really just, uh, strangers are friends you haven't met yet. So now you're just really hanging out with somebody and just finding ways to meet in the middle.
Inside BS Show has accepted my invitation to join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dave Lorenzo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/IVFQWhymunU
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
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8915 S 700 E Ste. 202, Sandy, UT 84070
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If you are in need of a trial lawyer in Utah - Stavros Law P.C. can help. We have successfully represented clients in a wide variety of cases, ranging from family law to criminal defense. We understand that every case is unique and we are committed to providing each client with the personal attention they deserve.
Stavros Law P.C.
8915 S 700 E Ste. 202, Sandy, UT 84070
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https://www.SEO25.com/- In this video, I cover the benefits of using your phone and how to #generatetraffic with it!
I'll speak about how to use your mobile in your marketing strategies, how to get started using mobile traffic generation, and more.
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Get more details in here: https://www.seo25.com/product/buy-mobile-traffic-and-get-cheap-targeted-mobile-traffic/
Here too: https://app.box.com/s/zj6y9z1c8x51dyo...
Thank you for watching " The Ultimate Guide To Mobile Traffic Generation Targeted Traffic From Mobile Devices To Your Site"
https://youtu.be/xmbPtIVBg5w
Ways To Get Traffic The Fastest Ways to Bring Traffic to a New Or Old Website & Blog [video]: https://youtu.be/sdfkr4J-C4k
How to Generate 40K Real visitors from a Brand New Blog In Under 3 Months [video]: https://youtu.be/ncxb7lyKWzY
The Best Website Traffic Sources & The Fastest Ways to Bring Traffic to a New Website [video]: https://youtu.be/BLVR48bXCFI
____________________________________________
Do you think your website is among the most beautiful and user-friendly ones?
Do you think it has the necessary features that are needed to drive traffic and generate leads? Well,
if you think so, you’re wrong. Your website needs some improvements and it needs traffic to increase.
What do you need to do to increase your website traffic? You need to implement the right tactics, of course.
Check out these 5 quick and super effective tactics to increase website traffic in minutes:
There are a number of ways to get targeted traffic from every US state to your website or blog, but the most effective way is to use a combination of strategies.
🏆 We will answer all below questions if they are your questions and you didn't get answer yet:
✔️ 10 Quick and Super Effective Tactics to Increase Website Traffic in Minutes
✔️ Why My Website Has No Online Visitors? 5 Laws Of Web Traffic
✔️ 9-Step process to getting more traffic to your website and converting them into customers
✔️ The 10 fastest ways to get more website traffic, increase it in minutes and start converting them into customers
How can I get MORE customers today? Watch this video for my top ten tips,
Ten Quick and Super Effective Tactics to Get More Website Traffic TODAY,
10 Easy Ways to Increase Your Website Traffic in Minutes,
These are the ten best ways to get more website traffic today,
SEO Tips to Boost Your Website Traffic In Minutes,
How To Create A Website: The Complete Process,
The Ultimate Guide to Creating Real Traffic for New Website,
✔️ 10 Simple Tactics to Get More Website Traffic And Make More Sales
✔️ 6 Ways To Promote Your Website, Even If You're Broke
✔️ Traffic Generation Tactics You Can Implement Today
✔️ 10 Ways To Drive More Website Traffic: How to Get Unlimited Site Visitors
✔️ Best SEO Strategies for 2022 - SEO in 2023, SEO Trends and More
✔️ 12 Ways to Drive Massive Traffic to Your Website
✔️ 10 Quick And Super Effective Tactics You Can Use TODAY To Increase Website Traffic In Minutes
✔️ The BEST Ways To Increase Website Traffic & Convert Them Into Instant Customers
✔️ How to get more website traffic and get your business seen by the whole world
▬▬▬▬ Contents of this video ▬▬▬▬▬▬▬▬▬▬
0:00 - Intro
0:08 - Guide to Best US States Targeted website traffic for Business-Market
0:14 - Why You Might Want to Try US State Traffic
0:19 - Get a Steady Flow of Traffic from 50 US. States to your Website
0:27 - How To Target Country-Specific Website Traffic
0:33 - 8 Proven Ways To Achieve Success With US State Website Traffic
0:37 - Contact us
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
► If You're Looking For An Ad Agency Reach Out To Me! @ https://seo25.com/
► Find me on Instagram: https://www.instagram.com/websitetraffic
► Blog: https://seo25.com/blog - learn more secret way to increase website visitors tips.
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5 Quick and Super Effective Tactics to Increase Website Traffic in Minutes
In this video, I'll give you some great advice on how to increase your website traffic. I'll walk you through four quick and super effective tactics that will help you grow your site.
I'll show you how to get more traffic with social media, use SEO to rank higher in search engines, use content marketing and blogging to build your audience, and finally leverage email marketing to grow your business.
#WebsiteTraffic is one of the most important metrics for any business, and you can use these quick and effective tactics to increase it in minutes! So if you're looking for a quick way to start driving more visitors to your site, this video is perfect for you.
RESOURCES & LINKS:
____________________________________________
How US State Targeted Traffic Can Help Your Business Grow [video]: https://youtu.be/70sxRr3Vo1U
Ways To Get Traffic The Fastest Ways to Bring Traffic to a New Or Old Website & Blog [video]: https://youtu.be/sdfkr4J-C4k
How to Generate 40K Real visitors from a Brand New Blog In Under 3 Months [video]: https://youtu.be/ncxb7lyKWzY
The Best Website Traffic Sources & The Fastest Ways to Bring Traffic to a New Website [video]: https://youtu.be/BLVR48bXCFI
____________________________________________
Do you think your website is among the most beautiful and user-friendly ones?
Do you think it has the necessary features that are needed to drive traffic and generate leads? Well,
if you think so, you’re wrong. Your website needs some improvements and it needs traffic to increase.
What do you need to do to increase your website traffic? You need to implement the right tactics, of course.
Check out these 5 quick and super effective tactics to increase website traffic in minutes:
There are a number of ways to get targeted traffic from every US state to your website or blog, but the most effective way is to use a combination of strategies.
🏆 We will answer all below questions if they are your questions and you didn't get answer yet:
✔️ 10 Quick and Super Effective Tactics to Increase Website Traffic in Minutes
✔️ Why My Website Has No Online Visitors? 5 Laws Of Web Traffic
✔️ 9-Step process to getting more traffic to your website and converting them into customers
✔️ The 10 fastest ways to get more website traffic, increase it in minutes and start converting them into customers
✔️ How can I get MORE customers today? Watch this video for my top ten tips
✔️ Ten Quick and Super Effective Tactics to Get More Website Traffic TODAY
✔️ 10 Easy Ways to Increase Your Website Traffic in Minutes
✔️ These are the ten best ways to get more website traffic today.
✔️ SEO Tips to Boost Your Website Traffic In Minutes
✔️ How To Create A Website: The Complete Process
✔️ The Ultimate Guide to Creating Real Traffic for New Website
✔️ 10 Simple Tactics to Get More Website Traffic And Make More Sales
✔️ 6 Ways To Promote Your Website, Even If You're Broke
✔️ Traffic Generation Tactics You Can Implement Today
✔️ 10 Ways To Drive More Website Traffic: How to Get Unlimited Site Visitors
✔️ Best SEO Strategies for 2022 - SEO in 2023, SEO Trends and More
✔️ 12 Ways to Drive Massive Traffic to Your Website
✔️ 10 Quick And Super Effective Tactics You Can Use TODAY To Increase Website Traffic In Minutes
✔️ The BEST Ways To Increase Website Traffic & Convert Them Into Instant Customers
✔️ How to get more website traffic and get your business seen by the whole world
✔️ How to Get More Website Traffic - Increase Website Traffic in Minutes
✔️ Great Website Traffic Sources You're Probably Not Using
✔️ Increase Website Traffic in Minutes
✔️ Ways to Increase Your Website Traffic FAST and FOR FREE
▬▬▬▬ Contents of this video ▬▬▬▬▬▬▬▬▬▬
0:00 - Intro
0:08 - You have a website, but nobody is visiting it
0:13 - Simple Tactics You Can Get More Website Traffic And Make More Sales
0:17 - 5 Quick and Super Effective Tactics to Increase Website Traffic in Minutes
0:25 - Get these 5 tactics under your belt and watch your traffic (and revenue) soar.
0:29 - Contact us
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
► If You're Looking For An Ad Agency Reach Out To Me! @ https://seo25.com/
► Find me on Instagram: https://www.instagram.com/websitetraffic
► Blog: https://seo25.com/blog
- learn more secret way to increase website visitors tips.
► https://time2coding.netlify.app/
https://youtu.be/zrIgwNX837I
Thank you for watching our Video " 5 Quick and Super Effective Tactics to Increase Website Traffic in Minutes"
#GetMoreWebsiteTraffic #Marketing
Youtube of Google continues its criminal practice against me with super slow internet download speed
Welcome to equal employment opportunity wonderful world of American democracy known as Alice wonder lalaland...where laws exist for the sake of same people to violate them and use them to protect their assets/interests...
Our civil litigation attorney in Utah have significant experience representing both employers and employees in employment litigation before administrative bodies, and in federal and state court. Stavros Law P.C. represents individuals and businesses with any type of employment law issue.
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8915 S 700 E Ste. 202, Sandy, UT 84070
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When your blood alcohol content is 0.08% or higher, you're considered legally impaired in the U.S. While you are certain to be arrested for suspicion of driving under the influence when your BAC is at or over 0.08%, you can still be charged if your BAC is at any level above 0.00%.
Learn more laws about DUI in Denver here https://duilawfirmdenver.com/dui-denver/denver-dui-laws/
More info about limits for Colorado DUI here https://duilawfirmdenver.com/what-are-the-limits-for-a-colorado-dui/
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Laws should reflect morality and conform to the principles of the US Constitution. Medically non-necessary infant circumcisions violate Americans' 4th amendment right to privacy and are immoral. Therefore, non-necessary infant circumcision should be banned under the 4th amendment.
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If you or someone close to you has experienced sexual harassment at work, the employment law attorneys at Stavros Law P.C. can help you. We have significant experience representing employees who have been harassed at work (or in other situations), including claims alleging sexual assault, sexual battery, intentional inflication of emotion distress and related claims. Our sexual harassment lawyer In Utah regularly take cases involving sexual harassment to trial, and will work aggressively and tirelessly to protect your interests.
Stavros Law P.C.
8915 S 700 E Ste. 202, Sandy, UT 84070
(801) 758-7604
Official Website:- https://www.utahtriallawyers.net/
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Money settlement in respect to this case will stay on the West till Slovenian nation the least proves to be nation for criminals on the West get trialed respectively to laws there
The employment law attorneys at Stavros Law P.C. have significant experience representing clients in employment discrimination claims. We regularly represent employees and employers in federal and state court asserting or defending against employment discrimination claims. If you would like to discuss your situation and what rights you may have, please call our employment discrimination lawyers Utah at (801) 758-7604 or contact us online.
Stavros Law P.C.
8915 S 700 E Ste. 202, Sandy, UT 84070
(801) 758-7604
My Official Website:- https://www.utahtriallawyers.net/
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The employment attorneys at Schneiders & Associates, L.L.P. work closely with employers and human resource professionals to help them understand the basics of employment law, to minimize the risks of an employment law related claim, and keep their businesses in compliance with ever-evolving federal and state laws and regulations. Contact our Westlake & Ventura County employment attorney today for a consultation or if you are interested in having our attorneys perform an employment law audit of your business.
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A Dish Best Served Cold: https://www.bravonovel.com/a-dish-best-served-cold-7424
A Dish Best Served Cold Chapter 3: https://www.bravonovel.com/a-dish-best-served-cold-7424/chapter-3-66596
A Dish Best Served Cold novel synopsis:
Once upon a time, he was the eldest son of the Chu family. But because his mother was a low-born woman, both parent and child were subjected to untold humiliations. Finally, they were ousted from the Chu family. In order to make the Chus pay for their misdeeds and redress the wrongs done to his mother, the young man plotted revenge. It took him ten years to set up "Operation Spark" and plant his "Sparks" all over the world. One day, his "Sparks" would set the world aflame. On that day, the young man would visit the Chu family and make them kneel in apology. To hide his identity, he became a live-in son-in-law for three years. To his wife, he was just useless garbage. His in-laws saw him as a burden and his relatives ridiculed him for being poor. He became the butt of their jokes and endured untold humiliations. But still, he worried about his wife. The young man was afraid that he might die during his quest for revenge, so he secretly helped his wife establish her career and become independent. After years of operation, he was finally strong enough to make his move. And his "Sparks" were in position to shake the world. So the young man seized the opportunity to raise the flag of rebellion. After more than a decade, on the day of the old patriarch's birthday, he would finally return to the Chu family and exact vengeance for all the wrongs done to him and his mother! "When you stand up, the whole world will be trampled beneath your feet!"
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現在米国で起きている動きの裏側で、バチカンを中心とした勢力、欧州と中国、これらに対する西側の、米国の制裁が着々と進められているという見方、これはある。 あるが、表に出てくる公開情報の量がまだ絶対的に少ないで、我々は想像と類推を持って現状をそれぞれの理解度で勝手に認識するしかない。 そう、勝手に、だ。 人間の行うことなど所詮その程度でしかないという突き放した冷酷な見方を持てない人びとは、いつも「 自らこのんで自分から騙される・騙しの領域に接近する」 というのをやってきた。 いい加減そのやり方を変えろと地球という名称の惑星から、人類の多くに伝達が下されている風にもわたしには感じ取れる。
日本時間124日曜の時点、国防総省が26000人の州兵の( 連邦軍が入っているのかは不明) ワシントンDCに向けての集結を、召集を要求した。 この要求が一体誰に対して行われているものかの公開がない。 明らかにバイデンという人物に対してではない風に見える。 それは彼ら民主党勢力が、今この瞬間ワシントンDCに駐留している州兵たちにたいして、身の危険を感じて、一か所のビルの中に、地下の駐車場空間の中に閉じ込めた一連の流れを見ても分る。 あれはワシントンDCの民主党系市長が( この呼び名でいいのだろうか) 、ワシントン連邦警察に命令して、その警察から州兵に対して命令が、起動命令が出たという形になっている。 しかし連邦警察が州兵に対して移動命令を下すなどという指令系統は聞いたことがない。 一事が万事こんな感じだ。
そしてバイデン勢力の側、と今は言っておくが、これらの思惑をどんどんと無視して、軍は「 一体誰から命令を受けているのか全く明らかではない作戦行動」 を次々に展開している。 これはどう考えてもおかしいのだ。 軍は大統領の下に位置しているのであり、最終的には大統領の承認を得なければ作戦行動などできない。 しかしだ、就任式が完了したにも関わらず「 戦争発生初期段階の状況を鎮圧することも主任務である」 第10山岳師団がワシントンDCの中に入った。 詳細は分からない。 しかしこの動きが、以前にあなたにお伝えした、Qという領域が米国国民と世界の人々に知らせる為に意図的に流している情報としての RED に関わるものであり、山岳師団の行動はRED4に関連するものだ… という説明する人々がいる。
https://i.imgur.com/NDoYj3l.jpg …現状はこの一番最後のRED6にまで到達しており、今はワシントンDCはキャッスルロック、つまり城塞封鎖の状態にあり、米国の裏切者たちは外に逃げられない、とされているが、これはこれからの流れを確認しなければ何も分からない。
==https://twitter.com/realmaccarsarjr/status/1352616216054009857
マッカーサーJr @realmaccarsarjr 1月22日
1月21日バチカン銀行元総裁が公金横領と資金洗浄で禁錮8年11月の有罪判決を言い渡された。バチカンの裁判所が金融犯罪で実刑判決を下すのは史上初。ちなみに、バチカン銀行は「宗教事業協会」とも呼ばれ、ローマ教皇庁の国家財政管理と資産運営を掌る組織である。つまり、DSの経済面における心臓部だ
==
バチカン銀行の実務家が逮捕されて実刑を受けるということは、今までのようにバチカンとその周辺勢力が好き勝手やっていた時代が終わったということを意味する。 それは今の米国が展開している各種作戦によって、彼らのもっていた世界に対する「 各種契約書、条項などが次々と奪われていて、手元に何も残っていない」 事を示唆する。 バチカンの凋落は加速する。
中世の時代に世界中に宣教師=スパイ工作員=軍人、を拡散させ「 全世界をバチカンの領土にしてしまう計画・意図」 の元に、あらゆる悪辣なことを現地民にしかけてきた、カミの名のもとに奪ってきた勢力が、今、米国への大統領選挙の介入=米国国家強奪… おそらくこれに失敗して、逆に追い詰められている。 それらの動きが合衆国から共和国連邦の物語として外界に翻訳発信されている、とわたしはこの様にとる。
だから共和国連邦などというコトバが実現しなくても、そちらは実は言うほど重要なことではなく、この地底政府と言われた奴ら、バチカンやら欧州の王族やら黒い貴族やら古参のカネ貸しやら、そして中国やら… これらせ威力に対する制裁、始末、落とし前、これが完成すれば、全てのことはあとからついてくる。 今の米国の支配層達は、そうした意図のもとに自分たちを動かしている風にみえる。
2020/1/11トランプ大統領辞任 ttps://imgur.com/a/cTzNLTF ( hを入れてね)
最初この情報発信をまともにとる人はいなかった。 ホワイトハウスの誰かのいたずらだとされていた。 しかしどうやら、今の時点から逆算して考えると、この情報は本当の本当であった可能性が高い。 だから、アメリカ合衆国というものを、不当な契約で不当に150年間以上縛ってきた、搾取してきた( 1871年起点なら大体そうなる) 地底政府の関係者、関係国に、大々的な停電の間に米軍特殊部隊を突入させ、これらアメリカ合衆国の保有の権利証書=国家売買証書・アメリカ国家株券=契約書、とでも言えるものの回収、または、これらの権利を代々所有、受けついできたとされる人物の逮捕、裁判、処刑、これが行われたのだととらえる。
米国の選挙にドミニオンなどを使って介入したというのは明らかなのだから、これら地底政府関係者というのは「 宣戦布告なしに米国国家体制を先制攻撃、破壊しにきた敵、テロリスト扱い」 になる。 だから、米国が非常事態宣言からの戦時体制に移行した… のだとするのなら、これらの勢力はハーグ陸戦条約などで保護される対象ではないのだから、捕まえ次第処刑だとか、見つけ次第処刑だとかの適用も間違ってないということになる。
==ハーグ陸戦条約 wiki
ハーグ陸戦条約(ハーグりくせんじょうやく)は、1899年にオランダ・ハーグで開かれた第1回万国平和会議において採択された「陸戦ノ法規慣例ニ関スル条約(英: Convention respecting the Laws and Customs of War on Land, 仏: Convention concernant les lois et coutumes de la guerre sur terre)」並びに同附属書「陸戦ノ法規慣例ニ関スル規則」のこと。戦時国際法に関するハーグ条約の一つであり、1907年の第2回万国平和会議やジュネーヴ条約等で改定・拡張され、今日に至る。ハーグ陸戦協定、ハーグ陸戦法規などとも言われる。 交戦者の定義や、宣戦布告、戦闘員・非戦闘員の定義、捕虜・傷病者の扱い、使用してはならない戦術、降服・休戦などが規定されているが、現在では各分野においてより細かな別の条約にその役割を譲っているものも多い。
==
どうやら米軍の宇宙軍は( 名称ガーディアン) 低空起動からの「 レーザー兵器によっての目的の破壊と暗殺( 斬首作戦) 」 を行っているようだ。 人間に対して高出力のレーザーを直接あてるのだから、それは蒸発してこの世から一瞬で消える。 中国の人民解放軍の将軍や、政治家たちが、去年の10月くらいを過ぎてからだったと思うが、一切外に出なくなったのは、これら衛星軌道上からのレーザー狙撃を警戒して… という情報は出ているが、これは確証がない。 しかし建物の中に入っていても、地上に建物の中だったら暗殺が可能だという事のようでもあり、それらの情報がヨタ話ではないのなら、相当の人間が始末されたのではないかと推測する。 それが今の人民解放軍の何か指揮系統が混乱しているなあという、出先の軍隊のでたらめに見える出撃の動きに連動しているのではないかと考える。 これらはいずれ分る。
==2021-01-19 from Qanon
All is going according to plan. Did you watch President Trumps farewell speech? Notice the flags behind Trump? Gold fringe flags, the symbol of the corporation. He accepted the loss of the corporate presidency, without saying that he conceded.
すべては計画通りに進んでいます。トランプ大統領のお別れのスピーチを見ましたか?トランプ大統領の後ろにある旗に注目してください。金色のふさの旗、企業のシンボルです。譲歩したとは言わずに、企業の大統領職の喪失を受け入れたのです。
His presidency in the republic is still intact. He vacated the White House, allowing Biden/Harris a smooth transition, as promised. They will find out that wanting it will not give them the satisfaction that they expected.
共和国での彼の大統領職はそのままです。彼はホワイトハウスを明け渡し、約束通り、バイデン/ハリスのスムーズな移行を可能にしました。彼らは望んでいた期待を満足させる事が出来ないことに気づくでしょう。
The US corporation has been legally shut down, as of 01/19/2021 at 11:59 PM eastern time. The
corporation members in the US were not informed on this, as they still need to complete the steal.
米国法人は、東部時間01/19/2021午後11時59分の時点で、法的にシャットダウンされます。 (21日現在シャットダウンされた)米国の法人メンバーは、まだ窃盗罪を完了させる必要があるため、このことは知らされていませんでした。(外国と提携し、不正選挙で票を盗み、知っていながら宣誓する罪)
The sub corporations (states, countries, and cities) are now headless. the steal will be completed tomorrow with the inauguration of Biden/Harris. Harris resigned her former position, which already a dead position as far as power goes, and both will be assuming P/VP positions in name only, with zero executive power.
サブコーポレーション(州、郡、市)は、今、長がいない状態です。窃盗は、明日のバイデン/ハリスの就任式で完了するでしょう。ハリスは、前の地位を辞任しました。それは権力上すでに死んだ地位であり、両方とも執行力ゼロで、「名目だけの大統領・副大統領の地位」となるでしょう。
He can sigh all of the executive orders he wants after inauguration; they are only words on paper without authority. 01/19/2021 was the last day that the corporate positions of President and Vice President carried any executive power, and Trump/Pence are still in those now worthless positions until 12:00PM of 01/20/2021.
彼(バイデン)は就任後、彼が望むすべての執行命令に署名することができます:それらは権限の無い、ただの紙の上の言葉にすぎません。2021年1月19日は、「大統領と副大統領という企業の役職」が執行権を持つ最後の日であり、トランプとペンスは2021年1月20日の午後12時まで、今では無価値な役職に就いているのです。
Documents for the legal termination of the UNITED STATES of AMERICA, Ltd. were filed in London 18 months ago, with a shutdown date of 01/19/2021 at 11:59PM. This allowed time for the chapter 13 bankruptcy proceedings to be completed prior to the shutdown deadline.
法人会社としての法的終了のための書類は、18ヶ月前にロンドンで提出され、01/19/2021の1:59PMにシャットダウンされました。これにより、シャットダウン期限前に「連邦破産法第13章の破産手続き」が完了するまでの時間が確保されました。
The Republic of The United States of America was the sole beneficiary of the assets of the bankrupted corporation.
破産した企業の資産の唯一の受益者はアメリカ合衆国共和国となっています。
==
このソ連が破綻してロシアになったように、アメリカ合衆国が破綻して、アメリカ共和国連邦に移動した… から、米国合衆国名義法人が「 東部時間01/19/2021午後11時59分の時点で、法的にシャットダウン」 され、これらの関連法人のカネの流れ、入金出勤送金などにおかしな部分が発生している、ということの、関連の情報画像… ( 日本時間123-124あたりに、ロシアアプリのテレグラム空間の中でこれが大量に出てきた) …をあなたに伝達した。 ひょっとしたらだからこのQという領域の主張通りのことが本当に起きているのかもしれない。 確証はない。
しかしヒラリーやペロシの替え玉の情報がこれだけ意図的に出されてくると、それらの中には当然CGも山ほど混じっているだろうがしかし、これら地底政府関係者とされる連中はやっぱり相当に、軍事裁判からの処刑によってこの世にいないのではないか、又は牢屋の中に入っているのではないかとどうしても考えてしまう。
ヒラリーの代役 恐らく彼女が1214だったか、の選挙人選挙に出ている。
https://pbs.twimg.com/media/EsW-mevW4AILjoK.jpg
https://i.imgur.com/jaRve3C.png
ペロシに関しては歯形分析をした米国人もいる。 少なくとも替え玉がいるのは間違いないだろうというのが大方の結論になっている。 https://i.imgur.com/dftpgiS.png
==https://www.humorousmathematics.com/post/the-
executed-clones-doubles-vril-lizard-reptilian-parasites
最近、多くの公人がクローン/ダブルのスタンドに取って代わられたと報告されており、ありがたいことに、ゼータトークの素晴らしいチームが私たちを追跡してきました。ZetaTalkによると、これらの 軍事法廷は2019年の初めから米国で運営されており、トランプ大統領の大統領命令によって承認されています。反逆罪や人道に対する罪などの問題は軍の管轄下にあり、秘密裏に迅速な裁判を行うことができ、一般的に死刑やGITMOでの長期滞在につながります。
==ヨタ話かもしれないがチェックしておいたほうがいい。
ただ本当にこれらの替え玉がクローンで生成されたものだ… という説に立つほどわたしの頭は都合がよくない。 そういう技術があるのなら、何かの形で、主に換金目的の為に、利益を得るために、周辺情報が必ず一般のこの世界に出てくる。 しかし一般の我々の、これらの生体に関わるような現実の情報は、いいところ山中教授のIPS細胞だ。 あれはあれで凄い事だが。 しかしクローンがそんなに簡単に現実化していたとしたら、IPSの技術など大したことがない、という風になってしまう。
==プランド・ペアレントフッド 2020/10/24 【胎児売買についての告白】
Planned Parenthood Federation of America (PPFA) 全米家族計画連盟 -Baby Trafficking-
https://twitter.com/tooranomaki6910/status/1319966631980773381?s=19&fbclid=IwAR0nkbVQNSLjtbjaNtWurjeDtrrDB
aFeFI2RY54x3M0fM6pKLpFM_EuGwLE
https://twitter.com/i/status/1319966631980773381
==
人間の現時点2021前後で出来るような技術など、せいぜい上のツイートの程度のものだ。 そしてカマラハリスは、これらの胎児売買だったかの領域で犯罪をおかして逮捕されている。 複数回だったかもしれないが。 それらの犯罪歴がある人物が大統領にはなれないとみるのがわたしの中に知識だ。 そして今125の時点では、昨日くらいから開始されているが、ハンターバイデンが所有していたPCの内部HDD情報だろう、テレグラムの中でうなるほどそれらが拡散されている。 あれだけをとってみても、ハンターは実刑だし、更にジョーバイデンも実刑に追い込める。
ハンターが逮捕されてもアウト。 ジョーが逮捕されても勿論アウト。 そしてカマラハリスもダメだったとするのなら( 誤魔化しきるかもしれないが) 、一体だれが大統領になるのか。 わたしはそこに、選挙も何も行わず「 中国系米国人で、民主党政治家である、アンドリュー・ヤン」 が中国共産党の計画の通りに大統領に就任すると見ている。 バイデン達は今年中に大急ぎで「 米国選挙制度の大改革、大統領に何かあったときに誰がその代わりを務めるのかなどの一連の設定」 の徹底的な改変を行う。 必ず。 これがちらりとでも報道された、中国人アンドリュー・ヤンか、又は、彼にもさらにスペアがいるだろうから、それら… どっちにしても中国人だが …が出てくる。
==リマ・リボー博士が語る「グローバリストの世界人口削減アジェンダ」 2020/10/25
https://lbry.tv/@qarmyjapanflynn:a/Dr-Rima-Laibow-The-Globalist-Agenda
==
地底政府の連中は、武漢肺炎を世界拡散する事で、人類の財産の全てを強奪し、それをもってグレートリセット計画として考えていた。 この流れの中に、家畜にする代わりに、それを生かしてやるための最低限のエサ、ベーシックインカムという概念が出てくる。 今この段階でこのコトバと概念を使って、多くの人を騙そうとし続ける人は、明確にあちら側の人間だという判定をわたしは行う。
だからこれから様々な、人々を騙す動きが加速するとわたしは勝手に言う。 英国における王家の交代とでもいえる概念が一部勢力から出されているのは以前言った。 これも地底政府と言われる連中が看板を付け替えて生き延びようとしているだけの偽装工作かもしれない。
ウィンザー家の紋章が外され、新しい紋章に変わったバッキンガム
https://i.imgur.com/VgMBtco.png
ジョセフグレゴリーハレットという人物のことは以前いった。 ヘンリー8世とアン・ブーリンとの間に生まれた子供の子孫という設定になっている。 しかし色々おかしい。 アンはエリザベス1世を産んだ。 しかし男の子が欲しかったヘンリー8世は、いつまでたっても男の子を産まないアンを捨てて( 無実の罪を着せて殺した。 実は生きていたという説もあるが疑わしい) 、その後ヘンリー8世はジェーン・シーモアと再婚し、その後エドワードが産まれた。
ジョセフグレゴリーハレットという人物を持ち上げる勢力はこのあたりの経緯を明らかにしていない。 そしてこのジョセフなる人物もなんだか「 キリストは二人いた。 それがバチカンの隠してきた秘密」 とかの、どこから何所まで台本を読んでいるのか分からないコトバを発声するに及んでは、最初から信じろという方が無理、というのがわたしの立場。
==関連サイト
https://www.kingof.uk/
https://www.kingof.uk/documents-legal/
==
何を言いたかったのか。 それはつまり、今意図的に流されているとしか思えない合衆国から共和国連邦への切り替わりの情報空間のこの中において、これらの全てが実はだましだったという可能性も持っておく必要があるのだよ、というそれ。 簡単に信じて、あなたの何かを自ら差し出す愚かな態度はやめるべきだ。 それこそが旧世界における奴隷だった我々人類の、旧人類の悪しき風習なのである。 土人のまじないの、土人の呪文の一工程なのである。 それをやめよ。 検証せよ。
==http://totalnewsjp.com/2021/01/24/trump-540/
シドニー・パウエル弁護士起つ/新団体「共和国復活」を発表!/詳細は近日中に
共和国の復活 シドニー・パウエル弁護士からのメッセージ
本日、私たちは、憲法上の権利、言論の自由、自由で公正な選挙の神聖な権利のために精力的に戦う候補者を支援することに専念する、Restore the Republic(共和国復活)PACの設立を発表できることを誇りに思います。PACは、真実と法の支配のために戦う候補者を昇進させます。私たちは、党に関係なく、自分の短期的または政治的利益のために憲法を破棄する候補者に激しく反対します。
==
ただこうした動きもある。 シドニーパウエル弁護士が軍事裁判の弁護士資格を付与されたことは言った。 軍の広報官的なことをしていると推測できる。 彼女が共和国の復活というコトバを使ったという意味を、どうしてもわたしは考えてしまう。 合衆国を取り戻せ、とかではないのだ。
世界は自分自身で創っていくしかない。 だから慎重であるべきだ。 それぞれの人がもつ力などそもそも無いに等しいのだから。 しかしそのゴミ以下のセンサーのわたしとしても、今の動きの背後には、本当の本当に、ロシア革命やフランス革命などを吹き飛ばすほどの何か大きなものが隠れているのではないかという気がしている。
真実はむき出しになる。 そのように出来ている。 それをつかめ。
それをあなたがこれからやるのである。
----
終了
----
現在米国で起きている動きの裏側で、バチカンを中心とした勢力、欧州と中国、これらに対する西側の、米国の制裁が着々と進められているという見方、これはある。 あるが、表に出てくる公開情報の量がまだ絶対的に少ないで、我々は想像と類推を持って現状をそれぞれの理解度で勝手に認識するしかない。 そう、勝手に、だ。 人間の行うことなど所詮その程度でしかないという突き放した冷酷な見方を持てない人びとは、いつも「 自らこのんで自分から騙される・騙しの領域に接近する」 というのをやってきた。 いい加減そのやり方を変えろと地球という名称の惑星から、人類の多くに伝達が下されている風にもわたしには感じ取れる。
日本時間124日曜の時点、国防総省が26000人の州兵の( 連邦軍が入っているのかは不明) ワシントンDCに向けての集結を、召集を要求した。 この要求が一体誰に対して行われているものかの公開がない。 明らかにバイデンという人物に対してではない風に見える。 それは彼ら民主党勢力が、今この瞬間ワシントンDCに駐留している州兵たちにたいして、身の危険を感じて、一か所のビルの中に、地下の駐車場空間の中に閉じ込めた一連の流れを見ても分る。 あれはワシントンDCの民主党系市長が( この呼び名でいいのだろうか) 、ワシントン連邦警察に命令して、その警察から州兵に対して命令が、起動命令が出たという形になっている。 しかし連邦警察が州兵に対して移動命令を下すなどという指令系統は聞いたことがない。 一事が万事こんな感じだ。
そしてバイデン勢力の側、と今は言っておくが、これらの思惑をどんどんと無視して、軍は「 一体誰から命令を受けているのか全く明らかではない作戦行動」 を次々に展開している。 これはどう考えてもおかしいのだ。 軍は大統領の下に位置しているのであり、最終的には大統領の承認を得なければ作戦行動などできない。 しかしだ、就任式が完了したにも関わらず「 戦争発生初期段階の状況を鎮圧することも主任務である」 第10山岳師団がワシントンDCの中に入った。 詳細は分からない。 しかしこの動きが、以前にあなたにお伝えした、Qという領域が米国国民と世界の人々に知らせる為に意図的に流している情報としての RED に関わるものであり、山岳師団の行動はRED4に関連するものだ… という説明する人々がいる。
https://i.imgur.com/NDoYj3l.jpg …現状はこの一番最後のRED6にまで到達しており、今はワシントンDCはキャッスルロック、つまり城塞封鎖の状態にあり、米国の裏切者たちは外に逃げられない、とされているが、これはこれからの流れを確認しなければ何も分からない。
==https://twitter.com/realmaccarsarjr/status/1352616216054009857
マッカーサーJr @realmaccarsarjr 1月22日
1月21日バチカン銀行元総裁が公金横領と資金洗浄で禁錮8年11月の有罪判決を言い渡された。バチカンの裁判所が金融犯罪で実刑判決を下すのは史上初。ちなみに、バチカン銀行は「宗教事業協会」とも呼ばれ、ローマ教皇庁の国家財政管理と資産運営を掌る組織である。つまり、DSの経済面における心臓部だ
==
バチカン銀行の実務家が逮捕されて実刑を受けるということは、今までのようにバチカンとその周辺勢力が好き勝手やっていた時代が終わったということを意味する。 それは今の米国が展開している各種作戦によって、彼らのもっていた世界に対する「 各種契約書、条項などが次々と奪われていて、手元に何も残っていない」 事を示唆する。 バチカンの凋落は加速する。
中世の時代に世界中に宣教師=スパイ工作員=軍人、を拡散させ「 全世界をバチカンの領土にしてしまう計画・意図」 の元に、あらゆる悪辣なことを現地民にしかけてきた、カミの名のもとに奪ってきた勢力が、今、米国への大統領選挙の介入=米国国家強奪… おそらくこれに失敗して、逆に追い詰められている。 それらの動きが合衆国から共和国連邦の物語として外界に翻訳発信されている、とわたしはこの様にとる。
だから共和国連邦などというコトバが実現しなくても、そちらは実は言うほど重要なことではなく、この地底政府と言われた奴ら、バチカンやら欧州の王族やら黒い貴族やら古参のカネ貸しやら、そして中国やら… これらせ威力に対する制裁、始末、落とし前、これが完成すれば、全てのことはあとからついてくる。 今の米国の支配層達は、そうした意図のもとに自分たちを動かしている風にみえる。
2020/1/11トランプ大統領辞任 ttps://imgur.com/a/cTzNLTF ( hを入れてね)
最初この情報発信をまともにとる人はいなかった。 ホワイトハウスの誰かのいたずらだとされていた。 しかしどうやら、今の時点から逆算して考えると、この情報は本当の本当であった可能性が高い。 だから、アメリカ合衆国というものを、不当な契約で不当に150年間以上縛ってきた、搾取してきた( 1871年起点なら大体そうなる) 地底政府の関係者、関係国に、大々的な停電の間に米軍特殊部隊を突入させ、これらアメリカ合衆国の保有の権利証書=国家売買証書・アメリカ国家株券=契約書、とでも言えるものの回収、または、これらの権利を代々所有、受けついできたとされる人物の逮捕、裁判、処刑、これが行われたのだととらえる。
米国の選挙にドミニオンなどを使って介入したというのは明らかなのだから、これら地底政府関係者というのは「 宣戦布告なしに米国国家体制を先制攻撃、破壊しにきた敵、テロリスト扱い」 になる。 だから、米国が非常事態宣言からの戦時体制に移行した… のだとするのなら、これらの勢力はハーグ陸戦条約などで保護される対象ではないのだから、捕まえ次第処刑だとか、見つけ次第処刑だとかの適用も間違ってないということになる。
==ハーグ陸戦条約 wiki
ハーグ陸戦条約(ハーグりくせんじょうやく)は、1899年にオランダ・ハーグで開かれた第1回万国平和会議において採択された「陸戦ノ法規慣例ニ関スル条約(英: Convention respecting the Laws and Customs of War on Land, 仏: Convention concernant les lois et coutumes de la guerre sur terre)」並びに同附属書「陸戦ノ法規慣例ニ関スル規則」のこと。戦時国際法に関するハーグ条約の一つであり、1907年の第2回万国平和会議やジュネーヴ条約等で改定・拡張され、今日に至る。ハーグ陸戦協定、ハーグ陸戦法規などとも言われる。 交戦者の定義や、宣戦布告、戦闘員・非戦闘員の定義、捕虜・傷病者の扱い、使用してはならない戦術、降服・休戦などが規定されているが、現在では各分野においてより細かな別の条約にその役割を譲っているものも多い。
==
どうやら米軍の宇宙軍は( 名称ガーディアン) 低空起動からの「 レーザー兵器によっての目的の破壊と暗殺( 斬首作戦) 」 を行っているようだ。 人間に対して高出力のレーザーを直接あてるのだから、それは蒸発してこの世から一瞬で消える。 中国の人民解放軍の将軍や、政治家たちが、去年の10月くらいを過ぎてからだったと思うが、一切外に出なくなったのは、これら衛星軌道上からのレーザー狙撃を警戒して… という情報は出ているが、これは確証がない。 しかし建物の中に入っていても、地上に建物の中だったら暗殺が可能だという事のようでもあり、それらの情報がヨタ話ではないのなら、相当の人間が始末されたのではないかと推測する。 それが今の人民解放軍の何か指揮系統が混乱しているなあという、出先の軍隊のでたらめに見える出撃の動きに連動しているのではないかと考える。 これらはいずれ分る。
==2021-01-19 from Qanon
All is going according to plan. Did you watch President Trumps farewell speech? Notice the flags behind Trump? Gold fringe flags, the symbol of the corporation. He accepted the loss of the corporate presidency, without saying that he conceded.
すべては計画通りに進んでいます。トランプ大統領のお別れのスピーチを見ましたか?トランプ大統領の後ろにある旗に注目してください。金色のふさの旗、企業のシンボルです。譲歩したとは言わずに、企業の大統領職の喪失を受け入れたのです。
His presidency in the republic is still intact. He vacated the White House, allowing Biden/Harris a smooth transition, as promised. They will find out that wanting it will not give them the satisfaction that they expected.
共和国での彼の大統領職はそのままです。彼はホワイトハウスを明け渡し、約束通り、バイデン/ハリスのスムーズな移行を可能にしました。彼らは望んでいた期待を満足させる事が出来ないことに気づくでしょう。
The US corporation has been legally shut down, as of 01/19/2021 at 11:59 PM eastern time. The
corporation members in the US were not informed on this, as they still need to complete the steal.
米国法人は、東部時間01/19/2021午後11時59分の時点で、法的にシャットダウンされます。 (21日現在シャットダウンされた)米国の法人メンバーは、まだ窃盗罪を完了させる必要があるため、このことは知らされていませんでした。(外国と提携し、不正選挙で票を盗み、知っていながら宣誓する罪)
The sub corporations (states, countries, and cities) are now headless. the steal will be completed tomorrow with the inauguration of Biden/Harris. Harris resigned her former position, which already a dead position as far as power goes, and both will be assuming P/VP positions in name only, with zero executive power.
サブコーポレーション(州、郡、市)は、今、長がいない状態です。窃盗は、明日のバイデン/ハリスの就任式で完了するでしょう。ハリスは、前の地位を辞任しました。それは権力上すでに死んだ地位であり、両方とも執行力ゼロで、「名目だけの大統領・副大統領の地位」となるでしょう。
He can sigh all of the executive orders he wants after inauguration; they are only words on paper without authority. 01/19/2021 was the last day that the corporate positions of President and Vice President carried any executive power, and Trump/Pence are still in those now worthless positions until 12:00PM of 01/20/2021.
彼(バイデン)は就任後、彼が望むすべての執行命令に署名することができます:それらは権限の無い、ただの紙の上の言葉にすぎません。2021年1月19日は、「大統領と副大統領という企業の役職」が執行権を持つ最後の日であり、トランプとペンスは2021年1月20日の午後12時まで、今では無価値な役職に就いているのです。
Documents for the legal termination of the UNITED STATES of AMERICA, Ltd. were filed in London 18 months ago, with a shutdown date of 01/19/2021 at 11:59PM. This allowed time for the chapter 13 bankruptcy proceedings to be completed prior to the shutdown deadline.
法人会社としての法的終了のための書類は、18ヶ月前にロンドンで提出され、01/19/2021の1:59PMにシャットダウンされました。これにより、シャットダウン期限前に「連邦破産法第13章の破産手続き」が完了するまでの時間が確保されました。
The Republic of The United States of America was the sole beneficiary of the assets of the bankrupted corporation.
破産した企業の資産の唯一の受益者はアメリカ合衆国共和国となっています。
==
このソ連が破綻してロシアになったように、アメリカ合衆国が破綻して、アメリカ共和国連邦に移動した… から、米国合衆国名義法人が「 東部時間01/19/2021午後11時59分の時点で、法的にシャットダウン」 され、これらの関連法人のカネの流れ、入金出勤送金などにおかしな部分が発生している、ということの、関連の情報画像… ( 日本時間123-124あたりに、ロシアアプリのテレグラム空間の中でこれが大量に出てきた) …をあなたに伝達した。 ひょっとしたらだからこのQという領域の主張通りのことが本当に起きているのかもしれない。 確証はない。
しかしヒラリーやペロシの替え玉の情報がこれだけ意図的に出されてくると、それらの中には当然CGも山ほど混じっているだろうがしかし、これら地底政府関係者とされる連中はやっぱり相当に、軍事裁判からの処刑によってこの世にいないのではないか、又は牢屋の中に入っているのではないかとどうしても考えてしまう。
ヒラリーの代役 恐らく彼女が1214だったか、の選挙人選挙に出ている。
https://pbs.twimg.com/media/EsW-mevW4AILjoK.jpg
https://i.imgur.com/jaRve3C.png
ペロシに関しては歯形分析をした米国人もいる。 少なくとも替え玉がいるのは間違いないだろうというのが大方の結論になっている。 https://i.imgur.com/dftpgiS.png
==https://www.humorousmathematics.com/post/the-
executed-clones-doubles-vril-lizard-reptilian-parasites
最近、多くの公人がクローン/ダブルのスタンドに取って代わられたと報告されており、ありがたいことに、ゼータトークの素晴らしいチームが私たちを追跡してきました。ZetaTalkによると、これらの 軍事法廷は2019年の初めから米国で運営されており、トランプ大統領の大統領命令によって承認されています。反逆罪や人道に対する罪などの問題は軍の管轄下にあり、秘密裏に迅速な裁判を行うことができ、一般的に死刑やGITMOでの長期滞在につながります。
==ヨタ話かもしれないがチェックしておいたほうがいい。
ただ本当にこれらの替え玉がクローンで生成されたものだ… という説に立つほどわたしの頭は都合がよくない。 そういう技術があるのなら、何かの形で、主に換金目的の為に、利益を得るために、周辺情報が必ず一般のこの世界に出てくる。 しかし一般の我々の、これらの生体に関わるような現実の情報は、いいところ山中教授のIPS細胞だ。 あれはあれで凄い事だが。 しかしクローンがそんなに簡単に現実化していたとしたら、IPSの技術など大したことがない、という風になってしまう。
==プランド・ペアレントフッド 2020/10/24 【胎児売買についての告白】
Planned Parenthood Federation of America (PPFA) 全米家族計画連盟 -Baby Trafficking-
https://twitter.com/tooranomaki6910/status/1319966631980773381?s=19&fbclid=IwAR0nkbVQNSLjtbjaNtWurjeDtrrDB
aFeFI2RY54x3M0fM6pKLpFM_EuGwLE
https://twitter.com/i/status/1319966631980773381
==
人間の現時点2021前後で出来るような技術など、せいぜい上のツイートの程度のものだ。 そしてカマラハリスは、これらの胎児売買だったかの領域で犯罪をおかして逮捕されている。 複数回だったかもしれないが。 それらの犯罪歴がある人物が大統領にはなれないとみるのがわたしの中に知識だ。 そして今125の時点では、昨日くらいから開始されているが、ハンターバイデンが所有していたPCの内部HDD情報だろう、テレグラムの中でうなるほどそれらが拡散されている。 あれだけをとってみても、ハンターは実刑だし、更にジョーバイデンも実刑に追い込める。
ハンターが逮捕されてもアウト。 ジョーが逮捕されても勿論アウト。 そしてカマラハリスもダメだったとするのなら( 誤魔化しきるかもしれないが) 、一体だれが大統領になるのか。 わたしはそこに、選挙も何も行わず「 中国系米国人で、民主党政治家である、アンドリュー・ヤン」 が中国共産党の計画の通りに大統領に就任すると見ている。 バイデン達は今年中に大急ぎで「 米国選挙制度の大改革、大統領に何かあったときに誰がその代わりを務めるのかなどの一連の設定」 の徹底的な改変を行う。 必ず。 これがちらりとでも報道された、中国人アンドリュー・ヤンか、又は、彼にもさらにスペアがいるだろうから、それら… どっちにしても中国人だが …が出てくる。
==リマ・リボー博士が語る「グローバリストの世界人口削減アジェンダ」 2020/10/25
https://lbry.tv/@qarmyjapanflynn:a/Dr-Rima-Laibow-The-Globalist-Agenda
==
地底政府の連中は、武漢肺炎を世界拡散する事で、人類の財産の全てを強奪し、それをもってグレートリセット計画として考えていた。 この流れの中に、家畜にする代わりに、それを生かしてやるための最低限のエサ、ベーシックインカムという概念が出てくる。 今この段階でこのコトバと概念を使って、多くの人を騙そうとし続ける人は、明確にあちら側の人間だという判定をわたしは行う。
だからこれから様々な、人々を騙す動きが加速するとわたしは勝手に言う。 英国における王家の交代とでもいえる概念が一部勢力から出されているのは以前言った。 これも地底政府と言われる連中が看板を付け替えて生き延びようとしているだけの偽装工作かもしれない。
ウィンザー家の紋章が外され、新しい紋章に変わったバッキンガム
https://i.imgur.com/VgMBtco.png
ジョセフグレゴリーハレットという人物のことは以前いった。 ヘンリー8世とアン・ブーリンとの間に生まれた子供の子孫という設定になっている。 しかし色々おかしい。 アンはエリザベス1世を産んだ。 しかし男の子が欲しかったヘンリー8世は、いつまでたっても男の子を産まないアンを捨てて( 無実の罪を着せて殺した。 実は生きていたという説もあるが疑わしい) 、その後ヘンリー8世はジェーン・シーモアと再婚し、その後エドワードが産まれた。
ジョセフグレゴリーハレットという人物を持ち上げる勢力はこのあたりの経緯を明らかにしていない。 そしてこのジョセフなる人物もなんだか「 キリストは二人いた。 それがバチカンの隠してきた秘密」 とかの、どこから何所まで台本を読んでいるのか分からないコトバを発声するに及んでは、最初から信じろという方が無理、というのがわたしの立場。
==関連サイト
https://www.kingof.uk/
https://www.kingof.uk/documents-legal/
==
何を言いたかったのか。 それはつまり、今意図的に流されているとしか思えない合衆国から共和国連邦への切り替わりの情報空間のこの中において、これらの全てが実はだましだったという可能性も持っておく必要があるのだよ、というそれ。 簡単に信じて、あなたの何かを自ら差し出す愚かな態度はやめるべきだ。 それこそが旧世界における奴隷だった我々人類の、旧人類の悪しき風習なのである。 土人のまじないの、土人の呪文の一工程なのである。 それをやめよ。 検証せよ。
==http://totalnewsjp.com/2021/01/24/trump-540/
シドニー・パウエル弁護士起つ/新団体「共和国復活」を発表!/詳細は近日中に
共和国の復活 シドニー・パウエル弁護士からのメッセージ
本日、私たちは、憲法上の権利、言論の自由、自由で公正な選挙の神聖な権利のために精力的に戦う候補者を支援することに専念する、Restore the Republic(共和国復活)PACの設立を発表できることを誇りに思います。PACは、真実と法の支配のために戦う候補者を昇進させます。私たちは、党に関係なく、自分の短期的または政治的利益のために憲法を破棄する候補者に激しく反対します。
==
ただこうした動きもある。 シドニーパウエル弁護士が軍事裁判の弁護士資格を付与されたことは言った。 軍の広報官的なことをしていると推測できる。 彼女が共和国の復活というコトバを使ったという意味を、どうしてもわたしは考えてしまう。 合衆国を取り戻せ、とかではないのだ。
世界は自分自身で創っていくしかない。 だから慎重であるべきだ。 それぞれの人がもつ力などそもそも無いに等しいのだから。 しかしそのゴミ以下のセンサーのわたしとしても、今の動きの背後には、本当の本当に、ロシア革命やフランス革命などを吹き飛ばすほどの何か大きなものが隠れているのではないかという気がしている。
真実はむき出しになる。 そのように出来ている。 それをつかめ。
それをあなたがこれからやるのである。
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終了
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