You're looking to gain 30 seconds for a pass to pitch a sale. Stand Out Get Noticed podcast guest Richard Blank Costa Rica's Call Center.[The C Method podcast Episode 283]
Christina Canters: So, Richard, can we take a step back? You mentioned earlier that when you say, when you're wanting to gauge someone, so when we bring it right back, you know, let's say like we're for someone who's in the workplace, they're working with a team, or maybe they're speaking to a, a high level manager, um, or a client, let's say yes.
What, why? Why are these techniques useful in terms of gauging? So what are we actually gauging with the other person and how does that then benefit us or benefit the relationship?
Richard Blank: Fantastic. Christina, you're really gaging positive or negative reinforcements, and since if it's someone you've known for a long time, you know if he gets you, but if it's someone you don't know and you can't see them, I don't know if you're nodding, taking notes or with me.
And so a lot of the times in the beginning, it's a very delicate area. To where you should listen twice and you speak. There's a very good time by asking open-ended questions that people will tell you what they're looking for. So you could have been way off. And also there's an attention span. And so I believe by doing specific name drops, it's more towards transitional sentencing or tie downs, and every sentence has personal pronouns like a your or an R.
So these are trigger words. Every sentence where I can just bring you in, bring you in, and then knock it in for the close. And so, um, I always believe in military alphabet because there's a lot of the times things are misspelled or mispronounced, and the last thing you want is an email bouncing back.
And these individuals, it's very time sensitive. So if you think that you're getting 10 minutes, you're, you're sadly mistaken, my friend. You're looking to gain 30 seconds for a pass to pitch. And you're not pitching for 10 minutes, you're doing ten one minute pitches like a boxer and around, because this is like, when we're nothing, things
Christina Canters: can adjust.
Yeah. So this is like when, so, so let's say we're having a phone call with someone and I mean, this could even be face to face right? As well. Yes. So, so, so what I'm hearing is that, um, we have a very short amount of time to influence. On the phone or face to face. So we need to be constantly keeping an ear out and gauging what their reaction is to us so that we can keep adapting.
Our style of communication is
Richard Blank: that, but my friend, we're not looking to do a cold call close every time you and I, for an example, we had to communicate multiple times because of scheduling conflicts. It wasn't anything bad, but life happens and you and I were professional. We communicated in real. And we are extremely flexible for convenience, and I think that was wonderful prior to jumping on this podcast today.
And that's not even a sale. It's just because you and I wanna work together and have an episode together. But I, I think if people are able to gauge boundaries, and maybe somebody would like to review your credentials before a contract, or maybe what you and I could have done today is move forward three or four paces and then tomorrow.
We can always pick up where we left off. And how about this one? Unless there is a major sense of urgency, give somebody the luxury of time, allow them the ponder, sleep on it, write a draft, and maybe not send it because the next day you might even make more progress that way. Then you would if you felt like you needed to force somebody's.
on a previous conversation. And so, um, I, I always believe that if you start something, it could always grow and you should never compare it to stuff you've done in the past. And each, each individual, it's almost like a riddle. And you know, how about this? I'd rather collect a million dimes than just gimme $100 bill.
And so things can be chipped. Masterpieces can be molded and worked on. And some of your best relationships, and you know this well, have been over a decade and these things are five minute conversations, the two hour lunches, and that's the way I look at an individual. You, you and I, my friend, don't know what's happening outside the office.
There might be something distracting them or influencing their decision, so give them the benefit of the doubt. Give them two or three different types of shoes to fit in. And then you'll know how to walk with them. Christine? Yeah.
Christina Canters: Do you have an example, Richard, of like a personal example of where you had to chip away at, you know, you know, collect the dimes as you say, in order to get that final end result that you wanted?
Richard Blank: Sure, and I was actually able to give myself major momentum in the beginning. Two things I did. When I like to prospect companies, I use my anonymity to my advantage. Not for the whole call, cuz that's shady, but my first impression is not to ask for your boss or to, you know, trip up on my intro. Usually I like to do a company name spike and I'll ask how the company is doing, so at least it sounds like a mystery shopper.
I've been there before and it really reduces any sort of defense from a gatekeeper or a filter.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
If you like this video and want to see more like this, please check out our main YouTube channel: https://www.youtube.com/channel/UCGK3xwxFRFvYyXAtDBShlMQ.
Because want to win
I lose and beat it and am where imitation
It cannot be good as it is
In dull reality a period
Knock oneself weak off the feet so as to want to cry
Catch something
It keeps on being defeated by guys
Really worthless
Do you die as it is?
It does not become the funny story either
Worthless
※There is oneself small as ever
I hope that an answer is given from darkness
Every day seems to work busily, but does not mind such a thing
I do one's thing that you should do
The world cannot but become
the moving man who can break there without changing
As for the guys, oneself weak jeering still still settles down in this body
Want to become strong; simply because want to win
Knock oneself weak off the feet so as to want to cry
Catch something
It keeps on being defeated by guys
Really worthless
Do you die as it is?
It does not become the funny story either
Worthless
※repeat
HP
http://s.ameblo.jp/jyo-kagorei
Nathan has been stuck in this basement since it happened. He's kept it together this long, but something seems wrong. Nathan is the last man on Earth. Nathan hears a knock on the door. Shot on a Canon EOS 70D.
(Stop and smell the roses), my perception on letting go of who and what is not so good for you, and not letting anybody knock you down and hinder you in your true dreams... http://www.lunaticomusic.com/
CENSORED Winnie the Pooh! The version you weren't meant to see!!! KEEP CHILDREN AWAY FROM THIS VIDEO!!!!
How to be a *igger is up to you!
Ahh, you've got to look like a *igger.
And sound like a *igger.
And act like a *igger, too!
If we paint black stripes on our underwear, and glue on whiskers, too...
we're bound to appear far more as *iggers do!
Haha! Unquestionably!
Maybe we could all say TTFN and shout. "Ooh hoo hoo hoo!"
We all might sound a lot more *iggerish, too!
Haha, you think?
And that is HOW TO BE A *IGGER, HOW TO BE A *IGGER, HOW TO BE A *IGGER, is up to you!
You got to look like a *igger, and sound like a *igger, and act like *igger, too.
If we break things up, and we knock things down, and leave the place a mess...
That's the thing that *igger does the best. I oughta know.
And if I don't eat honey from the honey pot, old *igger will plainly see... I must be another *igger because... I couldn't possibly be me!
AND THAT IS HOW TO BE A *IGGER, HOW TO BE A *IGGER, HOW TO BE A *IGGER IS UP ...
The song 'Dijete' is from The Chweger's second album 'Mir' (2012). Video by Matija Debeljuh. The Chweger was established in 1997 in Pula, Croatia. The name derives from a local game, which could be described as something like a 'knock(flick)-on-the-head' – an important skill when the members were kids. The first album 'The Chweger' (2007) was recorded by Mauricio Ferlin, Alen Rosanda, Mauro Maretić, Dejan Pavlinović and Zoran Angeleski, and it contains songs from a 10-year-long period, recorded during 2005 and 2006. After their highly acclaimed debut, The Chweger released their second album ‘Mir’ in October 2012 with their new vocalist Maja Griparić, and with many guest appearances, such as the legendary whistler from Sergio Leone's spaghetti westerns Alessandro Alessandroni. The album was recorded in Studio Partyzan in Pula, produced by Edi Cukerić and mastered in London by Streaky Gee. 'Mir' introduces new sound elements. The lyrics are in Croatian, English, French and German. The word 'mir' means 'peace' in Croatian, whereas it is 'earth' in Russian. Contact : thechweger@gmail.com Homepage: chweger.com/en/ .............. CHILD: sleeping child your eyelids tender/ in closed eyes mommy's whisper/ your sour sweat on you so sweet/ thousands of kisses always smooth
The song 'Alone' is from The Chweger's second album 'Mir' (2012).
Video by Matija Ferlin.
Main act by Roberta Milevoj.
The Chweger was established in 1997 in Pula, Croatia.
The name derives from a local game, which could be described as something like a 'knock(flick)-on-the-head' – an important skill when the members were kids.
The first album 'The Chweger' (2007) was recorded by Mauricio Ferlin, Alen Rosanda, Mauro Maretić, Dejan Pavlinović and Zoran Angeleski, and it contains songs from a 10-year-long period, recorded during 2005 and 2006.
After their highly acclaimed debut, The Chweger released their second album ‘Mir’ in October 2012 with their new vocalist Maja Griparić, and with many guest appearances, such as the legendary whistler from Sergio Leone's spaghetti westerns Alessandro Alessandroni. The album was recorded in Studio Partyzan in Pula, produced by Edi Cukerić and mastered in London by Streaky Gee. 'Mir' introduces new sound elements. The lyrics are in Croatian, English, French and German.
The word 'mir' means 'peace' in Croatian, whereas it is 'earth' in Russian.
Contact : thechweger@gmail.com
Homepage: chweger.com/en/
The song 'Fućkam/The Whistler' is from The Chweger's second album 'Mir' (2012). The Whistler: Alessandro Alessandroni. Urban cowboy: Alen Liverić. Video by Radislav Jovanov Gonzo. Edited by Anita Jovanov. The Chweger was established in 1997 in Pula, Croatia. The name derives from a local game, which could be described as something like a 'knock(flick)-on-the-head' – an important skill when the members were kids. The first album 'The Chweger' (2007) was recorded by Mauricio Ferlin, Alen Rosanda, Mauro Maretić, Dejan Pavlinović and Zoran Angeleski, and it contains songs from a 10-year-long period, recorded during 2005 and 2006. After their highly acclaimed debut, The Chweger released their second album ‘Mir’ in October 2012 with their new vocalist Maja Griparić, and with many guest appearances, such as the legendary whistler from Sergio Leone's spaghetti westerns Alessandro Alessandroni. The album was recorded in Studio Partyzan in Pula, produced by Edi Cukerić and mastered in London by Streaky Gee. The new album introduces new sound elements. The lyrics are in Croatian, English, French and German. The word 'mir' means 'peace' in Croatian, whereas it is 'earth' in Russian. Contact : thechweger@gmail.com Homepage: chweger.com/en/
Sydney?s stunning Bondi Beach welcomes the return of Vans BOWL-A-RAMA? Bondi from February 19 - 23 for its ninth consecutive year of awesome skateboarding and events. Following it?s the first event of the international series, Vans BOWL-A-RAMA? Wellington (held one week prior), Bondi promises to continue the festivities with an even hotter lineup of international skateboarding legends at the biggest professional bowl skating contest this side of the equator.
Vans BOWL-A-RAMA? Bondi 2012 saw original Bones Brigade member Steve Caballero (USA) knock out the competition to win his fifth Masters Title while crowds blew up in a well-deserved cheer. Following suit, teen prodigy Pedro Barros (BRAZIL) blasted his way through the competition to earn first place on the Pro leader board for the third year running, in front of Bucky Lasek (USA) and Rune Glifberg (DENMARK).
Sydney?s stunning Bondi Beach welcomes the return of Vans BOWL-A-RAMA? Bondi from February 19 - 23 for its ninth consecutive year of awesome skateboarding and events. Following it?s the first event of the international series, Vans BOWL-A-RAMA? Wellington (held one week prior), Bondi promises to continue the festivities with an even hotter lineup of international skateboarding legends at the biggest professional bowl skating contest this side of the equator.
Vans BOWL-A-RAMA? Bondi 2012 saw original Bones Brigade member Steve Caballero (USA) knock out the competition to win his fifth Masters Title while crowds blew up in a well-deserved cheer. Following suit, teen prodigy Pedro Barros (BRAZIL) blasted his way through the competition to earn first place on the Pro leader board for the third year running, in front of Bucky Lasek (USA) and Rune Glifberg (DENMARK).
time to let the big agencies handle the rest, and time to help out the foolish small fries that wanted a cut...they've been real..to any of the criminals involved in Japan..i know who you are. i've got your addresses , all of them, and so does the government. Knock Knock, who's there/ USA and JAPAN !
Girls playing European Soccer are reporting more concussions than any other gender in any other sport with young athletes. Specifically "Headers" are giving girls concussions, but more than the instant effects of a "knock on the head", is Post Concussion Syndrome (PCS). Nausea, depression, suicidal thoughts are all symptoms of PCS. After just one concussion, girls have suffered from PCS. Proper education by teachers can help reduce the likelihood of receiving a potentially harmful concussion.
↓マジックハウスにて販売中です↓
http://www.magichouse.biz/ctg_tricks/card/peter_nardi/knockem_dead2/index.html
『Knock'em Dead 2 (ノッケム・デッド2)』
by Peter Nardi (ピーター・ナーディー)
現象:
術者は観客にデックを手渡します。観客は1枚ずつカードを配り、好きなところで配るのを止めます。これによって自由に1枚のカードが選ばれたことになります。そして、そのカードは術者によって予言されているのです。
マジックハウス:
http://www.magichouse.biz/
Vic: We looked at video conferencing. Why donât families connect?
1. Expensive, ok, we make it free.
2. Complicated, using software and hardware, we made ours browser.
3rd is Social, what if someone rejects you? You wonât go to neighbor and knock on door to say âhiâ. But 2 or 3 people on the porch and you feel compelled to walk up to them and say hi. In circles, if thereâs 2-3 people, and people go to the hangout because there are people there, that stimulates usage of Hangout. We provide hangout free.
Acoustic Guitar Solo - Finger Tapping - Jeff Williams
Guitar : Luna Trinity Artist Series
Alternate Guitar Tuning: Open C ⢠FREE tuner on my website
Camera : Panasonic HDC-HS9
All Right Reserved copyright 2009
FiRsT HD Vid !
Also the premier of the new remote controlled belt drive , pan-tilt. That's how we get those cool video angles :)
I'll add to the description later for now enjoy and share with your friends .. Peace Love & Happiness
Jeff
Acoustic Guitar Music , Guitarra acústica música , Guitare acoustique musique , Akoestische gitaar muziek , Akustische Gitarrenmusik , Akustisk guitarmusik , Î±ÎºÎ¿Ï ÏÏικη κιθαÏα Î¼Î¿Ï Ïικη , Chitarra acustica musica , Violão música , акÑÑÑиÑеÑкой гиÑаÑе , ã¢ã³ã¼ã¹ãã£ãã¯ã®ã¿ã¼ã®é³æ¥½ , ì´ì¿ ì¤í± 기í ìì , åè²åä»é³æ¨
Impossible guitar, justin king - knock on wood , dragon quest prelude cover , john petrucci Betcha Can't Play This, Guitar Hero , T-Cophony Chandler , lick of the day, guitar lessons , guitar tabs, best acoustic guitars, recording techniques, film techniques, editing with Final Cut Pro.
Mormonism - I invite you to ... do whatever it takes to earnestly seek truth, to know God the Eternal Father and His Son, Jesus Christ.
Learn more about Mormons: http://mormon.org/
Talk with a Mormon: http://lds.net
Ronald T. Halverson, Of the Second Quorum of the Seventy, "I Stand at the Door, and Knock" Mormon General Conference October 2004
For more on this sermon: http://lds.org/general-conference/sessions/2004/10?lang=eng
I used to use acai berry supplements to knock the edge off my appetite, so I wouldn’t snack during the day and eating every 5 min watching the TV of an evening. But this stuff is amazing.. You’ve got to try it!!!
The Ring Brothers always knock people over with their contemporary customs, and the 1970 Camaro named "Diversion" did it again! This is the team's first 2nd generation Camaro, and the quality and style of the modifications is second to none. Here, Kelle asks Mike Ring about the car, the materials used, and some of the new parts the Ring Brothers made for this amazing Camaro.
Rescued Nation TV - Full episode - "Virtuous Video Vault". Hosted by Shawn A. Ward, Hernandes Union, and Shameka Greene. Director / Executive Producer - Bryan Kreutz. Original Air date August 30, 2011 on God's Stations television Network. Rescued Nation TV's first music Video VJ show designed to be more engaging with the viewers has the host's asking for more interaction. Host Shawn A. Ward tells the viewers of more elements added to the show with the S.O.S. report, pick of the week, and Rescued Nation Kidz. This video show has the element of the viewer in mind to bring in their suggestions after the hosts first introduce their music picks. A refreshing look outside with Generald Wilson and the Fam "I will praise you" is the first title introduced as Hernandes Union's first music video pick of the week. Hernandes comments after the video "Sometimes we need to be refreshed when doing the work of the lord to help take you and lift you up through your day." Hernandes goes on to say he is very biased supporting St.Louis Gospel notably in this video because he sung as a background vocal for another of his Music Pick with St.Louis Area Fellowship Choir and the song "I have no Doubt" brought together by Levi "Too" King. With mutual agreement of two hosts against one on the set there are high fives between co-Host Shameka Greene and Shawn who state on their Rescued radio Show Hernandes must be getting paid because he keeps promoting Amber Bullock. (Amber a contestant on BET's Sunday's Best) Shawn references "thou shalt not have no other God's before me" referring to his non-support of the TV program "Sundays Best" stating it's also a knock off of "American Idol" with whom Hernandes does support over and over specifically his friend Amber Bullock. Later Shawn states a lot of churches are getting away from Choirs by using praise teams and solo singers. He goes on to say if they have a Sunday's Best why not have a Choirs best as we need to push more choirs to come out and be apart of the industry.
Ding! Ding! Seconds out.
Sports Direct is back in the game and throwing its weight about the ring. With new investors and a bag of cash, the high street sport retailer might deliver knock-out results for investors.
WE HAVE NOT BEEN DOWN ONCE!!!! We feel very confident that Cbeyond will always be up and keep our service running. The proof is in the pudding so far in 2 years we have not been down once as a result of anything in Cbeyond's control. Knock on wood.
VERY PLEASANT STAFF!! very pleasant staff. Great followup and support. I have recommended Cbeyond services to our other schools and a few friends in business.
MY SALES REP DID EVERYTHING HE PROMISED!! Francis (my sales rep) did everything he promised and then some. The install team was more than accommodating and helpful for someone like me that does not have a lot of computer/tech experience. So far the support has been outstanding.
ABSOLUTELY AWESOME!!!! Although I'm new in this position, the couple of times that I have had to call, everyone has been ABSOLUTELY AWESOME!!!! What wonderful customer service you provide