Why you should not compromise ethics, values and morals to earn a dollar in a call center. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
For telling it well, and, but the proof, as they say is in the pudding and your, your, your company is very successful. And, uh, and you're picky at the same time, which is really cool. Um, because you want to, you wanna do right for people rather than just take their money. I wanna do right. For me. I don't want to compromise my ethics or values and morals to earn a dollar.
And I wanna make my family proud. So I do reject more than I accept. And as much as I'd like to grow a lot faster, I kind of like my slow and steady it's. It's given me peace of mind in allowing me to sleep at night.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/svCl-wT0dDQ
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
A progressive type leader in a call center? Positive Talk Radio guest Richard Blank Costa Rica's Call Center
From your bio and from everything that I've, I've read about you, you are a progressive type leader that, that works with people to get the best out of them and, and to help them to become the best that they can be. Sure. And, and that's, that's go ahead. Well, I was gonna say, as a CEO, you have leverage Kevin, you can hire and fire somebody make or break them.
And I'm not the kind of guy that would like to embarrass somebody on the floor or make them. Or even make them quit. My goal is to delegate and define individuals here that shine. So all I can do is discover ways to promote them and get the best out of them. Of course.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/I-TkH3OEtUE
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
Positive Talk Radio introduces guest CEO Richard Blank Costa Rica's Call Center
The following presentation has brought you by KM media.pro, please visit KM media.pro for more inform. Now stay right where you are as we present.
Welcome to positive talk, radio, evolving ideas, one conversation at a time, great guests, dynamic stories and interviews. Plus new thoughts on a wide range of topics and concepts. I hope that you'll hang with me. Kevin McDonald, my friends. And of course you, as together, we work to understand why we are all here and what we can.
To make our world a better place for all of us to be happy, be kind and live in peace together. Yep. That's positive talk radio.
Until another episode of positive talk radio, we are gonna have an extraordinarily good time. And I hope that you'll stay with us the entire episode, because I've got a guy that is really, really talented in what he does. His name is Richard blank. He is a chief executive officer. He's a CEO. I, I don't get to talk to a lot of CEO.
It'll be fun. He's uh, he is a CEO of, uh, Costa Rica's call center, which is a huge call center. And it, uh, he teaches people that the, the indigenous people down there, how to speak English, how to sell, how to do all kinds of stuff. Um, he, his, uh, website Costa Rica's call center. You, he can. Just about anything in the service world that you can think of.
I was going through it. It's like, wow, they do that. Oh man, they do that. They do. They from web design to sales, to all kinds of different things. It's just really is remarkable. So, so Richard blank, how are you, sir? I'm doing great. Thank you so much, Kevin, for having me on this show. How in the world did you end up in Costa Rica?
Whew. Well, if you can get past your parents guilt, you can pretty much live anywhere in the world. So that's the first thing, but, uh, no, my story began in Northeast Philadelphia back in 1991. When I graduated Abington high school, I. My favorite class was in Spanish. So I decided to double down on it at the university of Arizona, the Spanish communication major.
And when I was 27, I had a one in a million opportunity to come down here for a couple months to work at my friend's call center. And a couple months turned into four years at his center and 22 years total. In Costa Rica. And so I've been in business for 14 years with my own center and no one really decides to be CEO of a call center.
You kind of fall into it, but since English is their second language in Costa Rica, and I found it fascinating, the artist speech I had to dive in and take it on to see what I could do.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/18hL1rN3Hjc
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
I saved enough money to purchase and build a 300 seat center. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
Should that have lost their way. We have, we have those encampments here now. And, uh, and it's, it's a, it is a big problem here. And it's because we, as a people, don't take care of each other as, as well as we should. Um, and, and there is some drug abuse and there is some, you know, uh, stuff like that, but.
it's interesting that if that people will, you know, give you a banana, if you're, if you're down there or whatever, and I, I think, I think it's great. And I, and I really applaud you for doing, for working the way you're working and doing what you're doing. It is really outstanding. I would say, by the way, we're talking with.
Richard blank. He is the CEO of Costa Rica's Call Center. They do everything under the sun, from web design to everything else. You can go to, uh, costaricascallcenter.com and you can get all the information about Richard, his team, the folks that are there, because I'll, I'll tell you I I'm. I am as a human and, and by the way, you're one of the most human people.
And by the way, that's a, that's a huge compliment. Uh, you're one of the most human people that I've ever met. Thank you be, I really appreciate you. And would you, would you come back so that we can have more of a conversation about other stuff and, and more about this? Anytime I'd love to be a guest that comes back a reoccurring guest on a TV show.
So it's like Larry from three's company. You gotta have me on, on a couple scenes. I definitely love to come back. Absolutely. Because the. The way that you word things, the way that you respect people and stuff is it can be really helpful and energizing to other people who may want to do the same thing, but just don't know how well let's break those stereotypes.
A CEO can be one that's empathetic. Someone can take the chance and move abroad, but I make it look easy. My good friend, I started my business at 35. I wish I was a teenager. That was a whiz kid or a genius in my twenties. But I'll be forthright with you after working at my friend's call center for four years, I learned the business, but I wasn't matured enough.
It took me to my mid thirties to have impulse control maturity and enough money saved where I was responsible. For those contracts and job stability. And also, I didn't take a loan now. I don't have a partner. I don't pay interest. I did slow and steady. I first started renting a seat at a opened air blended call center.
Then after a couple years, I rented space and built out 150 seats and bought the equipment. After six years, I saved enough money to purchase and build my 300 seat center. So it's more of the tortoise, not the. It's grandma telling me if you can't pay for it in cash, don't do it. And it's also me saving enough acorns for the winter.
So I could weather storms. I wish it was bells and whistles and shortcuts and exciting, but it's not, it's being very responsible and taking your time and just making sure that you are fulfilling the needs of these agents by giving them their job stability. And in this industry, that's so competitive, especially against.
The best thing that I can do once again, is as you say, just have these sort of ethics and put my best foot forward and you don't owe anybody any money. And which means that your business is growing slower, but it. In order, you know, sometimes in, as you know, sometimes in order to get really RevD up and to really take out a big loan and then grow it and stuff you may have to, at one point in time, compromise your ethics and to do things that you don't otherwise wouldn't otherwise do because of you're chasing the almighty dollar.
At that point, you don't have to do that. So it makes it, it must be really freeing to be able to be an employer of 300 plus people. And their families and by, uh, jute boxes and, and, and, uh, and things, and, and to have a, a happy, a happy life, even if you're not a multimillionaire or a billionaire, well, it made the most sense.
I wanted to sleep at night and imagine if I lost an account, I don't want to be pissed off on the floor and then, you know, stressing about it. And it was very simple. As long as I was making my margins, renting this seat made. Then after you got to four dozen agents, it doesn't make sense to spend five grand a month to some guy when I could have my own place and buy the equipment and build it out.
And instead of buying brand new, you know, computers can be excellent secondhand. And a lot of the call centers were going out of business. So they bought it new. I pretty much got it with the wrapping on it, even though it's second a it's not out of the store, but it's pretty much brand new with the furniture.
Also, since I am a guest here and you look at me in my suit, there's a very good chance. It might charge 20% more. So I'd have local representatives for me with connections that would go and get me the best prices and bring me things. So you gotta build a team around you. You can't do it all on your own, and you gotta trust people to represent you and to speak for you.
And have I been disappointed a few times, but I've also been amazed. By some people that have been with me over a decade and have grown with my company. I have two people with me that have been with me over 10 years. One is my chief technical officer, another one's my floor manager. And I wouldn't have it any other way.
I could bring someone in with 10 times the amount of experience, no way these people wore my stripes. They walked with me, they know my culture. I will allow them to learn, facilitate their on the job training. As long as it takes, I'll bringing specialists for the it depart. But there's no way I'm gonna bring in a, a, a general manager or supervisor from another call center, no way they need to earn their stripes.
They need to work with me for a little while and have the respect of the agents. If not, it's just definitely not gonna work out. And have I said, we experienced that never. I never brought in an outside supervisor. Everything is always promoted from within that is that, and it's the only way to go, because especially if you've got a unique.
Because you're gonna have somebody that comes in that is, comes from a different style of culture, and they're going to try and change that culture that has been so successful. And that would you you'd probably have a, like twenty two hundred and eighty nine people at your house the day after you hired that guy.
saying, get rid of that guy. We can do, you know, it, it it's, it's just amazing. So. I Richard, I really appreciate your time today and it's, it's been awesome. And I gotta, I gotta tell you I'm my team is growing as well. Mm-hmm and I I've got a, uh, a young lady that we just, that we just hired. She's a, an assistant she's just dynamite and you're right.
You have to have the right people and slow and steady. So, um, what is her name? Your new assistant. Her name is de. Well, Demi's getting a positive escalation, cuz I'm sure she's doing an excellent job. Oh, she's fabulous. As a matter of fact, the ending that you're about to, uh, um, watch she did yesterday and Demi.
All right. She's she's. She's awesome. So, and we, we appreciate having her and I, I subscribe to your philosophy of management and management style and company culture and philosophy. I, I, I tell you, I wish I would be sitting at, if we were in the same room, I'd be sitting at your feet. We'd be high fiving, each other, and telling each other how great we are.
But my good friend water seeks its own level. That's why, when I first started watching your podcast, it inspired me enough to write. Here we are. And mind you, this, there were a couple times back and forth because of scheduling conflicts and stuff. It was a mutual goal of ours was to get on a show together and to share ideas.
And we fulfilled that today. And so I am very humble and I'm very thankful for your time and your audience is time as well. We will do this again. Oh yeah, because we, we got more to say and I sounds more, I really, I really appreciate. You you coming here and again, Richard blank has been our guest go to Costa Rica, call center.com.
If you need remote services, he can provide you with all kinds of stuff. So it's just, I so much that, that I can't, I can't describe it all. So it's just really good. And by the way, thank you. You, you watched some of my, some of my other podcasts. You're good. You're addicting. And I can't wait to put this episode on my Facebook page with 98,000 Ticos that are gonna love to meet you.
I've I'm humbled. Thank you so much. I, I, I really appreciate the time that you've spent with me and the, and thank God. There are people out there like you, that's all. I gotta say you too. Powell. That's why we're together. And we're gonna keep on grow. Absolutely. And thank you, Richard, and stay right where you are.
I've gotta do this and I'll be right back. Hey, thanks for enjoying this episode all the way to the end. Please give us a like, and subscribe to this channel. This has been a production of positive talk radio.net. Please visit our website, oddly name positive talk, radio.net for more details about us and our mission, which is to provide great positive programming designed to inspire us.
I'm Kevin McDonald's and I'm proud of these shows. And I truly hope that you'll like them and share them with friends and family. So on behalf of our entire team, remember be kind to one another because each other's always.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=6XO0R1aN1WU
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
In case you are looking for a water damage restoration service in Simi Valley, CA and you own a business and have come across any kind of water damage to your facility and need it to be restored ASAP, there is no better place to call for help than Pauls General Construction LLC. Whether it is your personal space or it is your business space, our water damage restoration Simi Valley experts are available for your help round the clock.
Pauls General Construction LLC
3806 Lucas Ct. Simi Valley, CA 93063
(805) 422-8883
My Official Website: https://paulsgeneral.com/
Google Plus Listing: https://www.google.com/maps?cid=15125404430712892768
Our Other Links
water damage restoration simi valley: https://paulsgeneral.com/water-mitigation-and-restoration-services/
bathroom remodel simi valley: https://paulsgeneral.com/bathroom-remodeling/
kitchen remodel simi valley: https://paulsgeneral.com/kitchen-remodel/
painting contractor simi valley: https://paulsgeneral.com/painting/
roofing contractor: https://paulsgeneral.com/roofing/
adu contractor simi valley: https://paulsgeneral.com/home-additions-adus/
drywall contractors simi valley: https://paulsgeneral.com/dry-wall-installation-services/
Other Services We Provide
Accessory Dwelling Units (ADUs), Asphalt Shingle Roofing, Attic Conversion, Bathroom Remodeling, Carport Installation, Concrete Construction, Concrete Flooring, Custom Home, Deck Building, Demolition, Drywall Installation, Drywall Texturing, Energy-Efficient Homes, Exterior Door Installation, Floor Leveling, Flooring Installation, Foundation Construction, Foundation Repair, Garage Building, General Contracting, Guesthouse Design & Construction, Home Additions, Home Extensions, Home Remodeling, Home Restoration, House Framing, Kitchen Remodeling, Modular Home Additions, Modular Home Construction, New Home Construction, Porch Design & Construction, Roof Flashing Installation, Roof Installation, Roof Replacement, Roof Waterproofing, Rubber Roofing, Skylight Installation, Skylight Repair, Sliding Door Installation, Soffit Installation, Tile Installation, Tile Roofing, Torch Down Roofing, Under Deck Ceiling Installation, Vinyl Flooring Installation, Wainscoting, Waterproofing, Window Installation, Window Replacement
Follow Us On
Linkedin: https://www.linkedin.com/in/paul-garcia-22076668
Facebook: https://www.facebook.com/paulsgeneralconstruction/
Twitter: https://twitter.com/PaulsLlc
Instagram: https://www.instagram.com/paulsgeneralconstruction/
Pinterest: https://www.pinterest.com/paulgeneealconstruction/
Vape Street North Burnaby BC is a vape shop that offers a wide variety of products rolling papers, pipes and more. We have a wide variety of e-liquids, mods, and accessories that can suit any kind of vaper. Our staff is knowledgeable and happy to help you find what you are looking for.
Vape Street North Burnaby BC
6694 Hastings St, Burnaby, BC V5B 1S3
(604) 320-0550
My Official Website: https://vapestreetcanada.com/vape-shop-north-burnaby/
Google Plus Listing: https://www.google.com/maps?cid=15022330602538032132
Service We Offer:
Bongs
Pipes
Rolling Papers
Vaping Devices
Follow Us On:
Facebook: https://www.facebook.com/Vape-Street-103918151511691/
Twitter: https://twitter.com/vape_north
Pinterest: https://www.pinterest.ca/VapeStreetNorthBurnabyBC/
For doing this for so long.
Excellent. Okay. All right. So now, now we have an understanding of how it all came to be. So, uh, now we want to kind of get into, uh, some of the sales related questions, right. And tap into that, that great wisdom that you've accumulated over the 14 years. There's so much emphasis on cold email these days in selling.
Why should the use of the phone still command?
I think a cold email is fine. If you're just doing email blasts. If it's just a templated, I think a phone is essential these days for multiple reasons. The first is it'll give you a chance to understand the company's culture where you're calling. Secondly, you might meet people prior to the decision maker.
Where you can build a relationship, learn more information. And in my opinion, do a positive escalation. So when you have this relationship with either the gatekeeper or somebody else that's assisted you before transferring, you can give the gift of mentioning how amazing this individual was, that works at your company.
So your first impression, if it is a cold call and you're meeting somebody for the first time. You're showing very good faith. You're just not coming in, asking for an appointment. In my opinion, you're gaining a couple points and I think you're also eliminating the chance of any sort of upsell compared to just a cold email.
You're eliminating any sort of chance of getting a referral or any additional business from that, unless they decide to write back. There's no way to get any sort of feedback, the positive or the negative aspects of the product in which you're representing. And then finally, as I say before, there's, there's that relationship and rapport building that you're meeting with somebody.
So where you would be able to get the pass to pitch, you will be able to get that follow up appointment, or you would be considered a little bit more than somebody that just sends out templated emails, but. I will say this, my friend, if somebody is just using these cold emails as their marketing strategy, why don't you take an extra 30 seconds?
Okay. Just to look at their website or a LinkedIn profile, because you would possibly be able to uncover something that would give you a sort of connection, or you can congratulate them on a promotion. On an anniversary, a third location, you could say they're slogan. I don't know, but if you're just calling me, sir, and giving me some email, it's extremely informal.
But if you mention my pinball machines, I'm gonna read your entire email. So at least you're gonna have a shot with me. So my suggestion is just to, instead of being a, a, a, a print. Be a painting, actually add a little bit to these templates, if that's your only strategy, but Michael, to answer your question, you are eliminating so many different ways to build momentum, energy, and relationship building by eliminating any sort of phone calls.
Wonderful. Yeah. I, I, I totally agree with you. So thank you for that. Um, I recall a past client telling me that they'd only reach live people about three or 4% of.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=NxtvkG1i-b8&feature=youtu.be
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
First question. Sure. Why did you decide to open a call center in Costa Rica?
That's one of my favorite questions, Michael, and I appreciate you asking it. I have to go back a couple years and tell you where it all began. When I was growing up in Northeast Philadelphia, a lot of opinions were provided for you and sometimes your destiny and careers were predecided for you.
So a lot of my friends were going to Ivy league to study medicine and law engineering and architecture. And I, myself, I wasn't really sure what to do, but I knew my favorite class was Spanish. So as a dreamer that felt a little bit alone because no one else could relate to it. I decided to double down and go to the university of Arizona and be a BI major.
I, I majored in Spanish and communication and like yourself, Michael, as a teacher and a really effective public speaker, I decided to study that. In addition to that, I concentrated on a rhetoric. So your message and delivery was more effective and everyone needs a special sauce. So my special sauce was phonetic, micro expression reading.
I used to like to study body language, and then here at the call center, I was able to do it where we're more voice micro expression reading, which we'll get to later in the show. And when I had the opportunity post grad to move here at 27, a friend of mine owned a call. I said, Richie, why don't you come down for a couple months and teach some English and naturally a 27 year old kid.
You fall in love with central America, tropical beauty. And when I was at the call center, I kind of shed some skin. I realized that I had a calling. This was an environment where people were using the art of speech. They were converting phone calls and giving positive customer experiences. And actually since English was their second language, they were fulfilling their studies.
I took to that. I embraced it. I decided to stay and work there for four years. So obviously I learned the business, but the one thing I did learn Michael, was I learned how to enrich the experience being politically correct. I saw certain things, the gripes and the tough times of working the phones or working in a certain structured environment.
And I realize that if people are given their dignity, if they're not treated as robots or as numbers. Besides the productivity, you'll get a much more fulfilled person working with you that will work longer with you. And in my opinion, in my goal will grow with you and be some of your future supervisors.
Oh, it's a great story and a great philosophy, all, all wrapped into that answer. So, and it happened in 2008. I mean, I worked at the center for a while and my thing came later in life. Everyone has a coming of age moment. I had certain stages that gave me an experience or a vision quest to complete certain goals.
But at 35, I started my company. The fact that I've lasted 14 years, a Philly boy here in another country. It says something. So I let my record speak for itself, but I'm very proud of the people that work with me. And my favorite thing is walking the rose. Michael, I love to stop on the occasion and listen to somebody, speaking with a client and smile and give a thumbs up.
And that's the essence of what I do.
Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Build and Balance is dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff been in sales and marketing for more than 20 years and know what it's like to start out in sales. Michael has 25+ years of sales and marketing experience; extensive team building and leadership experience; teaching, training and mentoring experience and a proven ability to think creatively and listen deeply. Michael was a marketing director at Oracle Corporation, and an assistant manager of direct marketing at Softbank Forums. Michael has also been a top inside sales manager and a private English instructor in Tokyo.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/iYFB0Fj_HH4
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/#
https://www.buildandbalance.com/an-interview-with-the-ceo-of-costa-ricas-call-center-richard-blank-best-practices-in-outbound-sales-conversations/richard-blank-and-michael-neuendorff/#
At Smith’s Gravel Pit, we take pride in being the source for all kinds of Rochester sand for any kind of project you might be pursuing. We provide sand, stone, and other aggregate for commercial and residential projects. We offer delivery for any kind of project as well.
Smith’s Gravel Pit
7120 Sodus Center Rd, Sodus, NY 14551
315-483-6510
My Official Website: https://smithsgravelpit.com/
Google Plus Listing: https://www.google.com/maps?cid=16494322757833798555
Our Other Links:
Rochester sand: https://smithsgravelpit.com/sand-products/
bulk stone Rochester NY: https://smithsgravelpit.com/stone-products/
crushed stone Rochester NY: https://smithsgravelpit.com/crushed-stone-products/
Rochester top soil: https://smithsgravelpit.com/topsoil-products/
Rochester stone delivery: https://smithsgravelpit.com/trucking-and-delivery/
Service We Offer:
Trucking and Delivery
Portable Crushing
CRUSHED STONE
NATURAL STONE
TOPSOIL
SAND
Pea Gravel
Follow Us On:
Facebook: https://www.facebook.com/SmithsGravelPIt/
Twitter: https://twitter.com/SmithsGravelPit
Pinterest: https://www.pinterest.com/SmithsGravelPitNY/
Instagram: https://www.instagram.com/smithsgravelpit/
Dave Lorenzo: Now welcome to another edition of the inside BS show. Today we go down to Costa Rica, a beautiful nation, just south of the United States, where the weather is always good. The people are always friendly and the work is really efficient. In fact, today, we're gonna talk about. Setting up a call center in Costa Rica and why you don't need to do that, cuz there's already one waiting there for you.
Dave Lorenzo: My guest today is Richard blank. He's the CEO of Costa Rica's call center. And he's gonna share with us. How easy it is for you to offshore the tedious stuff that you can't hire people to do here in the United States. This is gonna be a great show. I can't wait to bring you Richard blank. So without further ado, please welcome Richard too.
Dave Lorenzo: There we go. Inside BS show Richard. Welcome. It's so great to have you.
Richard Blank: It's good morning to you. Good morning to your audience. And as we say in Costa Rica, P Avita, I'm very happy to be here today.
Dave Lorenzo: Oh, it's so great to have you. So, Richard first, we let's start by having you explain to people, uh, some of the, um, some of the unique qualities of Costa Rica.
Richard Blank: But I, I visited Costa Rica. I shared with you probably 21 or 22 years ago. And before I visited, I didn't know very much about Costa Rica explained to folks some of the really unique characteristics of that country.
Richard Blank: Well, not only we a powerhouse in the, uh, call center industry, but we have an incredible labor force.
Richard Blank: We have a 95% literacy rate. So there's no standing army. All that money was put back into education. We have the best infrastructure in central America. We are below Nicaragua, north of Panama. A lot of people think we're an island, but no we're right there smack out right in central America. We're very close to the United States or our Proximic on a direct flight is just a couple hours.
Richard Blank: We're very attuned to the north American market. So a lot of people have lived in the United. Have family in the United States, or there's a lot of expatriates that live here, including myself, who is an expatriate for the last 21 years. And their skill set here is incredible. Besides them being bilingual.
Richard Blank: They also have very high skills in regards to it customer support, lead generation appointment setting, and even non-voice omnichannel support. So companies such as HP, Intel, Oracle, and. Have a very, very large presence here in Costa Rica for, for many reasons. But you know, personally from being here and me being here for 21 years, it's, it's a beautiful life.
Richard Blank: And the people here are very cultured and educated and kind, and it reflects over our phone calls. So I believe that's why a lot of our agents show very high levels of success.
Dave Lorenzo: Yeah.
Inside BS Show has accepted my invitation to join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dave Lorenzo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/nybGZd8p2wI
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
Dave Lorenzo:Is that, is that gonna be a permanent part of your, um, of your say employment offering now? There'll be certain people. You know, even when the government opens up completely you'll, you'll allow them to work from home because maybe they're in a place that's an hour and a half car ride or bus ride away.
And they're excellent. So they can work from home because their particular job is fine at home. Or do you plan on bringing PE everybody back at some point.
Richard Blank: I'm open for everything, but there's one thing I have to ask for a new hire. You gotta spend a little time with me. I'll send you. Yeah, but my goodness gracious.
Can you please come in the office for a day? Yeah. For at least a week. Yeah. So we can sit together. We can, I can send you home with my computer if it's not, if you were, but it's not even that. Can I at least have some pizza with you one day? Can I train you a little bit? Can I stand next to you when you make a phone call?
So I can be proud of you? Can you meet my supervisors? Can you meet my entire company? So at least you're not an independent, at least, even though you're virtual, you're still part of my culture. That is my only prerequisite. You can go home as fast as you want, but you're gonna have to know me a little bit.
And I'd like to know you too. So maybe as I said before, and I will stress this certain bad habits, or there may be certain areas where I could enhance their skills, make a suggestion or work on, or maybe be, maybe be that one coach, that parent, or that best friend that they didn't have. That one guy at 50 years old that wears a suit and takes the time to get to know this agent.
Maybe he will stay because of that. Maybe they might do dedicated practice after work because of that. So they come back to me the next day saying they practice recordings on their own. Nobody does that, but a few do that. And those usually are my future supervisors. Those are the ones that I promote from within Dave.
Those are the ones who, whom I delegate and whom I grow. so those are the sort of secrets or the inside BS, as you would say. of, of my success. It's really about building foundation. My man, it's about having people that are willing to come work with me for another day. And it's very humbling. As I say before, I'm a guest in this country.
I might have learned their language and I know their customs, but once again, I'm, I'm 3000 miles away from my mother and my father, but I was embraced. . And when I saw something that was positive, I realized I shed a skin that day and I realized that back in 2008 and February 6th, when I closed my first account, it was only one seed for 50 hours.
But my life changed that day. And I guess I was on a mission and that's why we're here because you can do this as long as you have good intentions and you have good faith. And remember the way that you were raised, people will accept. It might take a little bit longer, cause you might need to learn other customs and cultures or the way, but once you crack those codes, Dave, it kind of seems to be easy after that.
Dave Lorenzo: No, that's terrific.
Inside BS Show has accepted my invitation to join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dave Lorenzo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/2y2TqpZowyw
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
Dave Lorenzo: Where I live in Miami is I, I live, uh, probably 15, not even maybe 10 miles. The Western border of Miami-Dade county, uh, you know, heading toward the Western part of Florida. And this particular area is, uh, was settled by, uh, a lot of Cubans. So when we go to the supermarket, where in my neighborhood, we, more than likely we speak Spanish.
Dave Lorenzo: Um, when we go to get our car washed, we speak Spanish. When we, uh, go to the doctor's office and the, and the, the receptionist greets us, she'll greet us in Spanish. She speaks English in Spanish, but it's just the, it's the dominant language here in, in my neighborhood. Now, when you get toward the toward Miami beach, It's a tourist area.
Dave Lorenzo: So people there will, you know, the default there will be English, but the, the specific reason that my family and I moved to this part of Florida is because we wanted a, a culturally diverse experience for our kids. My kids go to a bilingual school. They speak English half the day. They speak Spanish half the day.
Dave Lorenzo: They speak Spanish with, um, their grandmother on my wife's side, they speak English with my parents and they have tested out. My son is in seventh grade. He's tested out of high school Spanish. My daughter is two years behind him. She's tested out of high school, Spanish. So they're taking other languages now in school.
Dave Lorenzo: My, my point about that. We were kind of forward thinking and we, we understand the global nature of the workforce today. And I think 20 years ago, when I visited Costa Rica, it was like a novelty to offshore your call center. Now, I think nobody, nobody would even think twice. And in fact, you may have people in Texas who have a heavier, uh, you know, who have a heavier accent than people in Costa Rica.
Dave Lorenzo: So I don't think it makes any difference today. I don't think people would be put off in any way, as long as they can get the level of service that they're accustomed to Richard. But before we get into the details of all the types of services you provide and. Do that? Tell us your story. How did you come to you now?
Dave Lorenzo: You've been in Costa Rica for 20 plus years. How did you come to be in Costa Rica in the first place?
Richard Blank: Well, my story began in Northeast Philadelphia. When I graduated Abington high school, you were very fortunate. Uh, Dave, because in my family, my grandparents were speaking Romanian, Russian, Polish, and German.
Richard Blank: And so I'm the first person in my family that decided that Spanish should be my major. all of my friends were going to Ivy league and they were studying law in medicine and architecture engineering, or going into their family's business. I chose to double down on languages and go to the university of Arizona.
Richard Blank: I chose a communication major, which made it a lot of fun for those five years, but I also realized that I could pick up public speaking skills, rhetoric skills, and nonverbal communication, micro expression, reading. I was able to get an internship at Telemundo. Jake home was kind enough to give me in 1995 and 96, my senior and super senior year, I worked for promotions and public relations at Telemundo and Tucson there.
Richard Blank: I was able to meet, and this is dating myself gentleman by the name of Pedro SEK and Miguel Kitana. One was in charge of the news out of Los Angeles. And the other had the main talk show in Miami, across from Christina, from uni. . And so imagine a 22 year old boy that is doing public speaking events with these players, these professional men that have made it and have taken the time to mold my confidence and to give me the self-assurance to stand in front of 5,000 people at a Tucson Toro's baseball game and do a Halina Cantina Chile in contest.
Richard Blank: And so given these opportunities that a young man, it molded my confidence that I could do. and I knew that I could do it in two languages. And so postgrad, I landed a job that was for the importers of Corona beer. So I worked that in the Southwest of the United States and that was incredible. And when I was 27, I had the opportunity to move to Costa Rica for a couple months to do some training at a friend of mine, from college, his call center.
Richard Blank: And as you know, when you fly here and you're here, you fall in love with Costa Rica. So everything of mine got put in storage. If you can get past your parents, guilt, Dave, you can live anywhere in the world. And I decided to take a chance. I worked at my friend's call center for four years, and this was back in the day when we were making calls with Cisco phones and printouts of Excel sheets with highlighter pens.
Richard Blank: And it was a young environment. It was a fun environment, a bilingual environment of, of artists, of speech. And I got to see the highs and the lows and the gripes and the successes of it. But. Between me and you. I also saw areas of improvement and the areas of improvement that I saw the most was how people are treated.
Richard Blank: Not saying my friend didn't do a good job, an amazing job, but a lot of people felt like numbers, where they felt like robots. And my other friends and supervisors from other call centers tell me that sometimes agents are not properly onboarded or they're not prepared, or the S scripts are shody. With spelling in grammar mistakes, and maybe some over aggressive language that you would see in a Glen Gary boiler room Wolf of wall street movie, that might be completely out of character for somebody here because we're, we're in a very strict Catholic country, Dave and these young men and women have to go home and tell their parents what they do for a living.
Richard Blank: So we are extremely selective of the campaigns that come in. Not, not only can I fulfill your needs, but I gotta make sure I don't have an attrition. And I gotta make sure that the, that the agents that come in, that we invest in that are able to stay here and build upon that. So we just don't waste that.
Richard Blank: And so my thoughts about how I got here, you don't say you're gonna be a call center CEO for a major in college, or when you're seven years old, you tell that to your mother, but I definitely knew this. I was the only one out of my group of friends that could speak Spanish. And not only that, but every job I had, I was the one that could go out to the Southwest Phoenix when I was selling telecommunications and sell a T1 to somebody and translate it for my supervisor.
Richard Blank: And I knew I had something that was different and it was wonderful for me cuz I enjoyed it and that I was embraced. I might had a grammar mistake in my subjunctive tense, but people would invite me in correct me and feed me and then recommend me to 10 of their. So why do you think that every environment that I was in when I was able to make these calls in Spanish, that I ran the board, I could do it in English and I did, but I also did it in Spanish.
Richard Blank: I could double gun it. I did two boards, English and Spanish. My point being is that you can show this sort of the first impression, respect Dave, when not only are you bilingual, but so am I, and we're doing this without even knowing each other. It. And so it really assisted me in having these sort of engagements and finding a lot of these things in common and really reduced any sort of defense or anger or setting a tone of aggression that that was eliminated immediately when I knew exactly what to say.
Richard Blank: And, and these are gonna be some of the additional selling techniques we'll talk about later and stuff. But my friend, I just wanted to discuss with you the ethics.. Of how I am and how I was raised. I'm when someone calls me a salesman and I take that as a compliment, I might look and sound like one, but Dave, I'm an educator.
Richard Blank: I don't ever force a hand from an educated point of view. My clients, my agents, my friends, and anyone I relate to then makes a decision. And I feel that if given the chance to explain how I feel and to answer their questions, everybody can leave with something on the. I, I think it's a wonderful way to start relationships.
Inside BS Show has accepted my invitation to join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dave Lorenzo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/dbAl7gwXUEA
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
Dave Lorenzo: All right, Richard. So before we went to that break, I asked you to think of a case study for us. Have you come up with one?
Richard Blank: I have, in fact, I can make it easy for you. I could do it across all verticals. How does that sound? So it applies to every account that I have. I always have an answer for that. A couple things we can do.
Richard Blank: The first thing is there's certain words that you have because the vowels in Spanish in English could give away. So we write certain words out phonetically for them, even though they need to know how to spell it properly, that can eliminate any sort of confusion or any sort of guessing. The second thing is, let's say for an example, that we're representing a company that's out of Chicago in a certain suburbs.
Richard Blank: What we like to do with a lot of the times is just take a Google. Right around the block and just to see the local pizza parlors, the parks, the churches, and what's going on around there. So instead of just giving us specific direction, we can talk about Mike's pizza, which everybody knows more than anything.
Richard Blank: And finally, we, we have to ensure that if people do follow up or even subcategory questions that we need to have every single sort of vocabulary for that. Doesn't mean that we need to have it memorized, but we should have a glossary of terms. So just, if something comes up, we're skilled enough to say that's an excellent question, Dave, and we could look it up while we're answering that question for you.
Richard Blank: Many people are capable of doing that. So as long as we're on a level playing field and we're given all the resources to, as you say, make it. Like we're in the United States and we know what the shore is and cheese fries and things like that. Then, uh, maybe tell us a couple more local flavors that we have or things that we should be aware of.
Richard Blank: And those are the sort of calls that we make to the people where it sounds like we have more in common with them and we know where we're going. It's. A simple, an example, like what we're calling businesses, instead of just saying, how are you a lot of the times we'll ask, Hey, how's Costa Rica's call center doing today in the tens of thousands of calls, I've analyzed.
Richard Blank: We find that company name, spike technique by asking about a company or organization, a lot of people have responded with you've been here before, or you an alumni sounds like, you know where you're going. You can parlay that with an extension or a person's name. And so you're rotting on that sort of high of familiarity, and they'll be able to transfer you.
Richard Blank: I always believe that lying on the phone is not ethical. I'm not saying I'm lying and I'm not saying that we're being slick. There's nothing wrong with being clever. And as long as you say a person's name a certain way, or a company's name a certain way with your anonymity, they can kind of maybe reduce the fact that you're a telemarketer or you're selling something and you make a different sort of first impression approach.
Richard Blank: And so these are the sort of things that enable us to prolong our conversations to at least increase our odd. Of a conversion ratio. I could give you 50 tips and tricks today, but we don't have as much time to go over that. But I think the most important thing, my, my friend, Dave, and thank you so much for you and your audience's time is that I think the first 30 seconds of the phone call is ideal.
Richard Blank: You need to, once again, not be egocentric, you need to put that company first and by saying their names and being polite to those that answer the phone. And making sure that they get credit when you are transferred or have given you information. And you should especially do that when you do a follow up letter, because you're probably separating yourself, Dave, from a thousand other people, and I've had the secretary or gatekeeper say, you know, thank you very much for that positive escalation.
Richard Blank: I got a raise or I got acknowledged, or it just made me feel good after 30 years, you're the first person to say that. So of course they're waiting for my call to transfer it for the close. I believe in woo way. Why have resistance do at least resistance allow the wind and the current to take you so any sort of friction and forced motion is not natural.
Richard Blank: I think that if I can gain their confidence in the beginning and show very nice, uh, reserved side where I can still close a deal, but I'm not gonna do it. Like you see in the movies I can, but that's out of character for. And if I'm looking to have long term relationships with people, it's not a one and a done, I want to get referred.
Richard Blank: I want Dave you and my network together to grow as well. And as I say before, coming on your show today, I, I wanted to share with you certain things that enabled me to be in business for 14 years and running this call center. If I were not able to do these sort of baseline ethics, morals, sort of phone calls for my clients, this would've never worked.
Richard Blank: and, um, if anything of nothing taking that away today is that if you, if you reject more than you accept, if you stand tall to your beliefs and you do things to make your great grandparents proud, you're gonna preserve, you're gonna last, you'll have the endurance. You'll make it through the tough times.
Richard Blank: Cuz those are the times you look in the mirror and you ask yourself, is this still worth it? Well, it is worth it. I have a luxury trade. This should have never happened. The fact that I'm here in Costa Rica for 21 years. And I have a company with my wife after 14 years. It's a long shot from Northeast Philadelphia.
Richard Blank: So I smile every day. I've learned to do that and I've learned to give my agents dignity and to know every single one of their names and to break bread with them. And I have the largest collection of pinball here. When you visit me, you'll see. So it's free play that it can play pinball with me, go to the Pacman machine, make yourself comfortable.
Richard Blank: Because that's my goal in a call center environment, which is a grind is, is to be the opposite. This is not a boiler room. This could be a career for these young men and women. They could build it like me. And if I could be the last boss they ever have, maybe when they move on, they can know every agent's name and keep that sort of tradition that I have. Dave.
Dave Lorenzo: That's terrific. I love it.
Inside BS Show has accepted my invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dave Lorenzo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/30D56dNySFU
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
Dave Lorenzo: You know, you, you're an inspirational person. You really care. I, you know, we can tell just from the short period of time, we've spoken that you really care about the folks that work with you. Does it make it harder for you to kind of pump them up? Because I know that myself working from home, like today, if today's a perfect example, My interaction with you today is probably the fourth or fifth time.
Dave Lorenzo: I've talked to another person because today here in my home office, it's just me and the dogs. My, my wife had something to do all day. My kids are in school. So, you know, I finish up with you. I'll talk to the dogs. They don't talk back. I may talk to one other person until everybody comes home. Yeah. And I'll tell you, Richard, it's not, it's not as fulfilling as talking to other people.
Dave Lorenzo: During the course of the day. So for you, is it, is it more difficult to keep their training at a high level? Because now I would imagine that it's asynchronous, right? You're listening to them in recordings, you're making notes and then maybe you do a zoom with them and you say, Hey, you know, Joe, I was listening to this recording on the phone.
Dave Lorenzo: Let's play it together. You play it. You know, here's what I would've said here. And it's not real time anymore. Is it more difficult for you? Because I, I would imagine many of them are still working from home. And then are you gonna bring 'em back in so that you can have that collegial environment again?
Richard Blank: Excellent question. I'll give you the quick pros and cons and legally what we had to do when COVID hit. We were allowed to have 50% of our people in the. I sent about 70% home to give myself a 20% buffer in the office for onboarding, PCI compliance, or if someone has a redundancy, electricity or, or hardware problem, they can jump onto a station.
Richard Blank: It's just me. I'm a coach. I'm not sensitive, but I love my people. And I love walking the rose and I felt like that was my special sauce. And that was taken away from me from COVID. But let's talk about the pros they're in a much better. They're closer to their family. They're saving tons of money. As long as their work environment is professional they're.
Richard Blank: As I say before, they're much more relaxed on the phone. Their metrics are, are incredible. It's just a comradery of having lunch with people. And just missing them, but no, we've increased our, our channels of communication, but this is the one thing I really got this, you have an excellent background, you see my, um, Cola and my candy machine, but you get to see how a lot of people are living and you get to see what's in their background.
Richard Blank: So the one thing I would've never gotten from here is some of their interests and what makes them proud. So I might lose it physically standing next to somebody, but I think I've gained three. The sort of knowledge about what makes somebody tick. So on a rainy Wednesday, I can motivate them or I can compliment their, their stuffed bunny rabbit in the corner and tease 'em for a minute.
Richard Blank: And, um, that might break the ice too, but no, check this out. The fact that I take the time with the suit to zoom, call them and to maybe discuss a five minute call with them. That's something that you almost get more points. By showing that extra effort, then you would just standing next to 'em and smiling while they're on the phone with Mrs. Jones. So I think I get a lot more mileage out of it. I think they're a lot more appreciative. I think the lack of communication that we have, cuz it's so sparse, when you do have a chance to speak with somebody's more enriching. And so maybe as a boss or maybe as a leader mentor or possibly in these tough moments, Dave, as a friend.
Richard Blank: we all were able to get through COVID together. I got a lot of friends where their business went out of business. Yeah.
Dave Lorenzo: Oh me too.
Richard Blank: And the fact that I'm still standing and you're still standing, you know, right on man. Yeah. Right on.
Dave Lorenzo: No, I appreciate that. Yeah. I, I appreciate it. I.
https://youtu.be/30D56dNySFU
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
Dave Lorenzo: All right. So, uh, talk to us about. The, uh, the type of work you do. Uh, I think a lot of people who are listening, a lot of people who are watching, they think of when they think of a call center, they think of, you know, calling like the help desk to solve problems. But you do a lot more than that. So explain the spectrum of work that you do at Costa Rica's call center,
Richard Blank: Many different profiles that we have here.
Richard Blank: And that's an excellent question, Dave. We, we're very flexible. If there's non-voice support, you can have people that are just answering emails or just doing chat support. Then you have people that are inbound customer support, which is what you're usually used to calling any sort of company. We also have certain agents that are capable of doing outbound lead generation and appointment setting for people.
Richard Blank: My favorite is a hot lead transfer. One. You get it while the lead is hot, and then you have the, the ACEs, you got the closers, they're very competitive down here and they're in high demand. So, uh, once again, I kind of see them as mercenaries. They'll just jump to. Best deal and you might not keep them along.
Richard Blank: So I usually like to feel most comfortable around a level one customer. Lead generation and appointment setting, and then avoid, uh, eventually we can mold them into being salespeople on the phone. Uh, these individuals, it's very important that the client respects the labor laws here in Costa Rica, because a lot of the times they will be asking for certain overtime or certain adjustments that they need to understand.
Richard Blank: Um, you are dealing with another country and they have different types of rules. So the best thing for us to do prior to working with the clients, to let them know of our holidays that we have and the other things that might disrupt any sort of workflow. We also would like for them to know the sort of culture that we have here, not necessarily in Costa Rica, but at my call center.
Richard Blank: I don't like when supervisors write in bold or they write in red, I don't like cursing or screaming because you can bend them, Dave. But the worst thing we can do is break. Yeah. And it's not fair, not for our reputation for your project or even for the vibe of the project. The clients have to ensure that we have all the resources well before making phone calls.
Richard Blank: I gotta make sure that the station is set up. Do we log into you through a VPN? Are we using your CRM or our CRM? Our dialer, your dialer list, scrubbed rebuttal script. Do you have recordings for me? Who's doing the onboarding. Who's doing the training. What sort of quality assurance and QA scores do you have there?
Richard Blank: So, and it's okay. Dave, if I've worked with people before that don't know the, the terminology or the QA forms or onboarding, that's my pleasure because my resources are your resources. And anytime I can, uh, educate a client and guide them through a quality assurance form on what we should be looking for from the agent, then you and I see consist.
Richard Blank: So your sales cycle gets a little bit shorter. You build your pipeline more, you're closing more on first calls. And when we're listening to these calls, you and I will be able to deduct where our strengths, where there areas of focus, where we were dropping the ball on the rebuttal, on the pauses with the tele signs.
Richard Blank: So my class here is not just a bilingual person taking a script and making calls. I am very, very, uh, strict. In regards to representing our clients in the best light. I'm very selective of the tone that we have on the call. It's always empathetic and confident. And then I always teach my agents how to do these sort of micro expression reading on the phone.
Richard Blank: So when they allow the client to talk or then it's our turn to interject to be able to do a follow up. And I've seen that our conversion ratios just by not, uh, having a hedge for an. Where somebody says, um, okay. Or just wonderful. Great. When someone's answering a question, Dave, you know, it's much more to your advantage for someone not to repeat, let us repeat it.
Richard Blank: Let us do it for our clarification. If it's ABC or 1, 2, 3, and the same thing goes, my friend, when there's a bad cell phone connection, a dog barking music, cuz people are working from home now that's to our advantage twice. We can get things in the background to have things in common and inadvertently and passive aggressively.
Richard Blank: I can tell you how much I love your dog, which is pretty much a hint to, you know, have him quiet down. But it also gives me a chance to be able to work with these clients in that certain way, to be able to move that conversation forward and to understand how they speak. I always believe in active listen, because a lot of the times the people are just moving things forward. Um, in case there might be some sort of family situation or a business promotion, a lot of people just skip through that. They should pause for a moment they should celebrate with them or should they pay condolences. And the one thing that I'm really missing on these calls is when people give positive escalations, you'll have a business associate M.
Richard Blank: That does a wonderful job written me multiple times with the emails, just to make sure that we were locked in today, a plus. So there's a lot of people, a lot of team behind Dave Lorenzo and Richard blank. And so I want your business strategy and marketing strategy to take very much into consideration all those, that answer calls, filter calls, and that may be able to give you company culture or might be able to tell you about a promot.
Richard Blank: or it might just get real with you for a minute. And then when you're at that stage of the call, Dave, then it's not selling anymore, then it's really just, uh, strangers are friends you haven't met yet. So now you're just really hanging out with somebody and just finding ways to meet in the middle.
Inside BS Show has accepted my invitation to join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dave Lorenzo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/IVFQWhymunU
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
Prestige Serenity Shores Group is the maximum believed assets engineer nearby. It is for its reliable conceptualization and delivery of extraordinary pleasant at assured time frames.Prestige Serenity Shores delivery off is one of the most commonplace delayed effects of Prestige. There are one of a kind shifting closer to attempts through this observable writer in Bangalore
https://www.prestigeserenityshore.in/
Prestige Serenity Shores Group is the maximum believed assets engineer nearby. It is for its reliable conceptualization and delivery of extraordinary pleasant at assured time frames.Prestige Serenity Shores delivery off is one of the most commonplace delayed effects of Prestige. There are one of a kind shifting closer to attempts through this observable writer in Bangalore
https://www.prestigeserenityshore.in/
At Desert Cove Recovery, our Scottsdale drug rehab staff develops a custom program for your unique needs. If you feel like your commitment to treatment means giving up control, be assured that you still have the power to decide which kind of program will work best for you. Using 12-step and holistic therapy methods, our patients learn to take accountability for their decisions and practice the skills to help them cope without drug use.
Desert Cove Recovery
6613 N Scottsdale Rd Suite 200, Scottsdale, AZ 85250
(844) 235-2768
My Official Website:- https://desertcoverecovery.com/
Google Plus Listing:- https://maps.google.com/maps?cid=8715667179447679098
Our Other Links:-
drug rehab scottsdale:- https://desertcoverecovery.com/drug-rehab/
alcohol rehab arizona:- https://desertcoverecovery.com/alcohol-rehab/
alcohol treatment center arizona:- https://desertcoverecovery.com/arizona-alcohol-treatment/
inpatient drug rehab arizona:- https://desertcoverecovery.com/inpatient-drug-rehab/
heroin rehab arizona:- https://desertcoverecovery.com/heroin-rehab/
arizona drug treatment:- https://desertcoverecovery.com/arizona-drug-treatment/
holistic addiction treatment center:- https://desertcoverecovery.com/holistic/
Service We Offer:-
Addiction Treatment
alcohol treatment
drug treatment
holistic addiction treatment
Follow Us On:-
Twitter:- https://twitter.com/DesertCoveRehab
Pinterest:- https://www.pinterest.com/DesertCoveRecoveryArizona/
Instagram:- https://www.instagram.com/desertcoverecovery/
Facebook:- https://www.facebook.com/DesertCoveRecoveryCenter
Cannabis Curb – Marijuana Dispensary Portland, OR believes in the power of cannabis for everyone. We take great pride in raising our community, providing cutting-edge cannabis products, and championing our industry. At our Portland Recreational Dispensary, kind and educated staff is here to assist you in obtaining exactly what you require at the most competitive price.
Cannabis Curb
4069 NE Martin Luther King Jr Blvd, Portland, OR 97212
971-255-1542
Official Website:- https://cannabiscurb.com/
Google Plus Listing:- https://www.google.com/maps?cid=741081575829741458
Our Other Links
Portland Recreational Dispensary:- https://cannabiscurb.com/medical-dispensary-portland/
Services We offer
Cannabis
Medical Marijuana Products
Recreational Products
Follow us on
Twitter:- https://twitter.com/CurbCannabis
Pinterest:- https://www.pinterest.com/cannabiscurb
Instagram:- https://www.instagram.com/thecurb.pdx/
Website: https://www.prestigeserenityshores.org.in
Prestige Lakeside Habitat Serenity Shores is a sprawling luxury enclave of magnificent Apartments in Bangalore, elevating the contemporary lifestyle. These Residential Apartments in Bangalore offer you the kind of life that rejuvenates you, the one that inspires you to live life to the fullest. Prestige Lakeside Habitat Serenity Shores by Prestige Group in Whitefield is meticulously designed with unbound convenience & the best of amenities and are an effortless blend of modernity and elegance. The builders of Prestige Serenity Shores understand the aesthetics of a perfectly harmonious space called ‘Home’, that is why the floor plan of Prestige Lakeside Habitat Serenity Shores offers a unique blend of spacious as well as well-ventilated rooms. Prestige Lakeside Habitat Serenity Shores offers 2 BHK and 3 BHK luxurious Apartments in Bangalore.
CTRLCare Behavioral Health Princeton provides a culture of safety and comfort that allows for personal and professional growth. At our Video gaming treatment in New Jersey, we love watching our clients emerge into confident, stable individuals who can finally live authentic, genuine lives for themselves – not for the internet. For this truly unique, one-of-a-kind technology wellness treatment, you need more than a mental health treatment facility.
CTRLCare Behavioral Health Princeton
29 Emmons Drive, Suite G-30, Princeton, NJ 08540
609-237-0088
My Official Website:- https://ctrlcarebh.com/
Google Plus Listing:- https://www.google.com/maps?cid=6284804180975601282
Our Other Links:-
Video Gaming Treatment New Jersey:- https://ctrlcarebh.com/what-we-treat/technology-wellness/
Mental Health Therapy Princeton NJ:- https://ctrlcarebh.com/what-we-treat/mental-health/
Eating Disorder Therapy Princeton NJ:- https://ctrlcarebh.com/what-we-treat/eating-disorder/
Trauma Therapy Princeton NJ:- https://ctrlcarebh.com/what-we-treat/trauma/
Youth Addiction Treatment Princeton NJ:- https://ctrlcarebh.com/our-programs/youth-program/
Behavioral therapy Princeton NJ:- https://ctrlcarebh.com/our-programs/behavioral-therapy/
PTSD Princeton NJ:- https://ctrlcarebh.com/what-we-treat/ptsd/
Anxiety Treatment Princeton NJ:- https://ctrlcarebh.com/what-we-treat/anxiety/
Gambling Addiction Treatment Princeton NJ:- https://ctrlcarebh.com/what-we-treat/gambling-addiction/
Shopping Addiction Treatment Princeton NJ:- https://ctrlcarebh.com/what-we-treat/shopping-addiction-therapy/
Med Management Princeton NJ:- https://ctrlcarebh.com/what-we-treat/mat/
Teen-age Addiction Treatment Princeton NJ:- https://ctrlcarebh.com/what-we-treat/teenage-addiction-treatment/
EMDR Princeton NJ:- https://ctrlcarebh.com/our-programs/emdr/
Social Media Therapy Princeton NJ:- https://ctrlcarebh.com/what-we-treat/social-media-therapy/
Service We Offer:-
Trauma Therapy
Behavioral Therapy
Video Gaming Therapy
Technology Addiction
Gambling Addiction Treatment
Child Mental Health Services
Eating Disorder Treatment
Shopping Addiction Treatment
Follow Us On:-
Twitter:- https://twitter.com/CtrlcareP
Pinterest:- https://www.pinterest.com/CTRLCareBehavioralHealth
Instagram:- https://www.instagram.com/ctrlcarebehavioralhealth/
Godrej Splendour is a vast luxury neighborhood with magnificent, luxurious apartments in Bangalore. These Bangalore Residential Apartments offer the kind of life which rejuvenates you and inspires you to truly live life.
Godrej Splendour is offering 2 and 3 BHK luxury apartments at Nallurhalli, Whitefield, Bangalore. The Godrej Splendour Master Plan has a unique design that demonstrates a luxurious lifestyle and apartments of world-class in Bangalore.
The amenities in Godrej Splendour comprise of Landscaped Garden, CCTV Cameras, Swimming Pool, Gymnasium, Rain Water Harvesting, Lift, Gated community, Jogging Track, 24Hr Backup Electricity, Party Area, Vaastu / Feng Shui, Multi-purpose Hall, Security, Covered Parking, Sewage, 24Hr Water Supply, Water Meters for all the flats and with Water Softener, Lawn and Compound.
Check Out: https://www.godrejsplendour.net.in/
Totally censored Auser Times YOUTUBE channel BLOCKED FROM UPLOADING in 2022 by Youtube which insists me to create new account details without giving me a notice of any kind
Do I have a right to an attorney before deciding whether or not to cooperate with an officer asking for any kind of DUI test?
Finish watching the video to learn if it is a YES or NO.
Will it result in refusal to cooperate or is it voluntary?
Knowledge is power to this kind of thing so please watch the video.
Always remember that there is no good reason to agree to any kind of voluntary actions which might incriminate you.
Underage drunk driving leads to driving revocation https://duilawfirmdenver.com/dui-denver/dui-defense-attorney-denver/driving-revocation-for-minors/.
For more DUI resources visit our blog here https://duilawfirmdenver.com/denver-dui-information/.
Our Google map office can be found here https://g.page/DUILawFirmDenverDenver.
HERE IS WHY I WAS HOSPITALISED - LABELED AS INSANE PARANOID SCHIZOPHRENIC AND DESIGNATED FOR GRAVEYARD: Who neighbor Doctor Igor Kotar neighbor Andrej Uhl now director of police Novo mesto Janez Ogulin now director of police in Slovenia Anton Olaj and other were and their cancer game related to future heart problems through forced unemployment and psychiatry...
Everyone survived Igor Kotar junior's car crash except him. Doctor Igor Kotar would have Andrej Uhl who claimed me under MK Ultra on how one was actually working for police as undercover sting operation would bring me to Kotar Igor at "Splošna bolnišnica Novo mesto"(general hospital Novo mesto) in evening hours where one would perform examination on me in one of his colleagues' offices where general examinations were done. I believe exactly the same office where checked just a month ago and some other office as well. He randomly also used hospital next door known as "Zdravstveni dom Novo mesto" till one changed its status in probably 2013 - no, I never ever would come anywhere near these(close) this hospitals with exception on obligatory report to psychiatrists once labeled as insane. Damn right Igor Kotar's colleagues at "Zdravstveni dom Novo mesto" and "Splošna bolnišnica Novo mesto" knew about what he was doing after-hours - they too guaranteed me death as outcome.
xxxxxxxxxxxx
Video can be also seen at
Branko Drukšić(a uniformed police DRUNK who engaged in violence against me together with Olaj) police officer did admit fold in accident as was proven to him was guilty - he reported to some health advice emotional support type of psychiatric bullshit rather than to be sentenced to prison. Katarina Kresal(LEFT HAND OF MILAN KUČAN - ALSO POSING ON INTERNET TO REMIND ME ON WHO "SAVED" MY LIFE) and others who bailed uniformed criminals claimed me instead they somehow fixed for me THE "MISUNDERSTANDING" IN 2014(after my being hospitalized for a year and life ruined through psychiatry - two years) AND EVERYTHING WILL BE OKAY IN RESPECT TO POLICE DIRECTOR ANTON OLAJ, POLICE DIRECTOR JANEZ OGULIN, AND POLICE OFFICER BRANKO DRUKŠIĆ - How they somehow have calmed down...hehehe OHHH well...
Serbo Slovenian psychiatry(MOSCOW) never officially ended war against me and I am not interested in truce of any kind with one. They held me two years inside against my will and pushed pills down my throat with ongoing judicial terror for no less than 7 years - all supported with MK Ultra play-downs infront of which, however, I have also never bent down. THIS WAS AND IS A REAL SLOVENIA FOR NATIVE SLOVENIAN.
I DEMAND INVOLVED PARTIES TO BE ARRESTED AND TRIALED FOR GRAND TREASON AGAINST SLOVENIAN NATION AND CRIMES AGAINST HUMANITY BECAUSE OF WHICH MY LIFE WAS RUINED AND LIVES OF MANY SLOVENES DESTROYED.
Prestige Meridian Park Apartments are top rate flats which have been designed to exude a herbal feeling of elegance, quality, and luxurious. The Prestige Meridian Park citizens of those Bangalore Residential Prestige City Meridian Park Apartments stay a costly way of life that maximum folks aspire to. They offer a top rate kind of incredible flats on MG Road. Prestige Meridian Apartments is a luxurious housing idea created through the Prestige Group, a group of identified builders.
https://www.prestigemeridianpark.in/
https://www.prestigecity.gen.in/meridian-park.html
Provident Kenvista offers 1 BHK, 2 BHK, 3 BHK rich Apartments in Kondhwa Pune. The all-inclusive strategy Kenvista of includes one of a kind plan that confirms a world-class way of life and an esteemed convenience in Apartments in Kondhwa Pune, and their best to give an ideal spot to dwell and it will join quietness, greenery and extravagance with current advances. Stunning plan and present day extravagance are remarkably encapsulated in this venture. This venture is altogether accomplished its guarantee of conveyance. Every condo is made to give you the most refined mood and a faultless lifestyle to satisfy worldwide lavish guidelines. The undertaking additionally, mirrors the mystical converging of motivation and design. Opportune Kenvista will offer open loft with appropriate daylight and ventilation. The loft will have current detail that will be one of the most noticeable USP of the undertaking.
https://www.providentkenvista.in
https://india.tradeford.com/in890832
Zolzaya Turbat Mongolian Woman "Asian women don't always tell honest stories directly, and often gossip behind the scenes. If Western women don't like my actions or my stories, it's nice to talk to them directly." That said, it doesn't matter if you're honest or not honest, depending on Asian or European women. It depends on what kind of education you received from your parents when you were young. And It depends on the person." Misuda Live In South Korea Foreigner Global Talk Show Chitchat Of Beautiful Ladies
투르바트 졸자야 몽골인 여자 "아시아여자들은 항상 솔직한 이야기를 직접하지 않고, 뒤에서 뒷담화를 많이 한다. 서양여자들은 내 행동이나 내 이야기 마음에 들지 않으면, 나에게 직접얘기해서 기분이 좋았다." 라고 말했는데, 그건 아시아여자나 유럽여자에 따라서 솔직하고 솔직하지않은게 상관없다. 어린시절에 부모님에게 어떤 교육을 받았는지에 따라 사람에따라 다르다." 미수다 미녀들의수다 한국거주외국인 글로벌토크쇼 해외원정창녀들 성매매 매춘부 호스티스 카라오케 도우미 노래방 에스코트걸 한국인남성 평균 발기시 음경 성기 길이 13.75cm 5.41인치 한남 소추 실좆아니다 자지
Yellow East Asian Man Fuck White Woman Sexy Big Boobs Slut International Sex Stay Live In South Korea Foreigner Study Korean Language Overseas Expedition Streetwalker Girl Harlot Prostitution Hostess Karaoke Dowoomi Noraebang Escort Woman The Average South Korean Male Penis Length Cock Size During Erection Are 13.75cm 5.41inch 5.41"
미녀들의수다 해외원정창녀들 성매매 매춘부 호스티스 카라오케 도우미 노래방 에스코트여성 한국인남성 평균 발기시 페니스 고추 길이 13.75cm 5.41인치 한남 소추 실좆아니다 자지 남근
"I was just always taught that to be circumcised was a form of cleanliness that they do. Seeing them on today and seeing what I've heard over the past years, growing up, it's kind of put a light bulb in my head, to make me think about some things." ~Rodney, in Louisiana
Prestige City Aspen Greens rates are applicable after the occupation of apartment and charges of the common area in the township of The Prestige City is the main tower of this real-estate project with plots, apartments, flats, villas and all kind of real estate properties in the locality of East-Bangalore, Sarjapur Road. Click here to know more : https://www.prestigecity.gen.in/amenities.html https://trello.com/b/kaH6iRJZ https://www.kooapp.com/profile/aspenprestigegreens
Broadcasting live from the 0800YOFAM HQ with a roulette of activity: a live podcast recording beat making session, interview, discussion or some kind of creative experiment.
https://whereisko.com/where-is-ko-khalism-live/
Broadcasting live from the 0800YOFAM HQ with a roulette of activity: a live podcast recording beat making session, interview, discussion or some kind of creative experiment.
https://whereisko.com/where-is-ko-khalism-live/
GANG STALKING WHAT SERVED FOR IN MY CASE: The main weapon Buckingham palace used was to remind one of torture under MK Ultra and its why gang stalking poisoning spine and even injuries
THE MAIN THING IN RESPECT TO PORN I mention i n video, was for Battenbergers Windsors to ensure NO FEMALE INTERESTED IN ME IN REAL WORLD had chance of any kind. These London maniacs screw me up(who cares on whose behalf) a nice number of females and its not about my "blaming for unsuccess again characteristic for" hehehe - this "hehehe" also ends with my ability to prove stated here with physical proofs(from Russia to France and Poland and USA !!!)
What started from my point of view more as positive joke when Harry and William insisted me on how two will find me bride under MK Ultra(I love kids and didn't mind positive inputs) turned years latter rather into even creepy(became control fricks) threats - nightmare as per with whom....
Why should it be embarrassing for me if its not for those whom I accuse have used everything against normal to prove their 1000 years old case of debiliada as legitimate answer to the world we live in - challenges of time we face.
Broadcasting live from the 0800YOFAM HQ with a roulette of activity: a live podcast recording beat making session, interview, discussion or some kind of creative experiment.
https://whereisko.com/where-is-ko-khalism-live/
Broadcasting live from the 0800YOFAM HQ with a roulette of activity: a live podcast recording beat making session, interview, discussion or some kind of creative experiment.
https://whereisko.com/where-is-ko-khalism-live/
The Still Water Wellness Group is a drug detox center in Lake Forest, CA. We are dedicated to helping people recover from their addictions and live healthy lives. Our team of medical professionals will work with you every step of the way to help you get back on your feet. You can trust us to provide safe, effective treatment for any kind of addiction or substance abuse disorder. Call us at 800-563-8983 for more information about drug detox in Lake Forest or visit our website.
Still Water Wellness Group
24101 Big Timber St., Lake Forest, CA 92630
800-563-8983
My Official Website:- https://stillwaterwellness.com/
Google Plus Listing:- https://www.google.com/maps?cid=4546241487204762818
Our Other Links:-
Drug Detox Lake Forest:- https://stillwaterwellness.com/drug-detox-lake-forest/
Residential Drug Treatment Lake Forest:- https://stillwaterwellness.com/mental-health/residential/
Detox Center Lake Forest:- https://stillwaterwellness.com/substance-abuse/medical-detox/
Inpatient Rehab Lake Forest:- https://stillwaterwellness.com/substance-abuse/inpatient-treatment/
Dual Diagnosis Treatment Orange County:- https://stillwaterwellness.com/substance-abuse/dual-diagnosis/
Drug Rehab Lake Forest:- https://stillwaterwellness.com/drug-rehab-lake-forest/
Alcohol Treatment Lake Forest:- https://stillwaterwellness.com/alcohol-rehab-lake-forest/
Drug Rehab Orange County:- https://stillwaterwellness.com/drug-rehab-orange-county/
Alcohol Detox Lake Forest:- https://stillwaterwellness.com/alcohol-detox-lake-forest/
Service We Offer:-
alcohol treatment
drug treatment
inpatient treatment
dual diagnosis treatment
detox treatment
Follow Us On:-
Twitter:- https://twitter.com/still_water_ca
Pinterest:- https://www.pinterest.com/stillwaterwellnessca/
Instagram:- https://www.instagram.com/stillwaterwellness_ca
Hello & Welcome to "The Glamazonn" 🤴
Today's video is about my honest review about WOW Skin Science Amla Hair Oil. Light weight, non greasy n Made in India makes it in a must have lost.
Do not forget to Subscribe to my Chanel for more such videos🙂
#theglamazonn #AmlaForHair #TrustinNature
--------------------------------------------------------
Install BuyWOW App- http://onelink.to/dups86
--------------------------------------------------------
Let's connect on-
Instagram- @theglamazonnnn
For PR/ Collabs mail me at- tglamzon@gmail.com
Thank you for watching😘
--------------------------------------------------------
Disclaimer:-
All Products you see in my videos are the ones I love n like using them unless otherwise stated. They are purely my choice, my thoughts, and opinion hence it should not be treated as a professional advise. Every thing you see in this video is created by me( Meetta B) unless otherwise stated.
PLEASE DO NOT USE ANY PHOTOS OR CONTENT WITHOUT MY PERMISSION FROM - tglamzon@gmail.com. You will be blocked & reported immediately if you are found doing so or spreading any kind of Negativity, Hate or abusive language.
Prestige City is the newest ‘Township’ venture of the leading real-estate brand, Prestige Groups coming up in elite suburbs of East Bangalore just off Sarjapur – Marathalli Main Road. The Prestige City is an outcome of finest artistry, masterful planning and thoughtful conception to bring out a master piece that is meant to deliver the sheer of exquisiteness. It is a majestic residential sphere where one can find his or her solace and comfort within a place called ‘home’ that is simply transformed into an opus of distinction and gracefulness. The Prestige City is an integrated platform that offers a ‘one-stop’ destination for home seekers. The premise spans over a mammoth 180 acres land-boundary to put-together a township featuring individual communities for various housing forms. The project includes four autonomous gated- communities - Prestige Great Acres for residential plots, Prestige Avalon Park for plus size apartments, Prestige Eden Park for premium apartments and Prestige Aspen Green for independent villas. The Prestige City is one of the most distinct and one-of-its-kind housing ventures by Prestige Groups the city has ever witnessed so far; a golden opportunity for home-aspirants to embrace a life and lifestyle of eminence and elegance.
https://www.prestigecity.gen.in/
https://www.prestigecityavalonpark.in/
https://www.sqworl.com/o5xsup
https://www.folkd.com/user/prestigecitys
https://new.edmodo.com/posts/827517772
Hello & Welcome to "The Glamazonn" 🤴
Today's video is about review of WOW Skin Science AloeVera foaming Face Wash.
Do not forget to Subscribe to my Chanel for more such videos🙂
#theglamazonn #TrustWow #NewLaunch
-------------------------------------------------------
-----------------------------------------------------
Let's connect on-
Instagram- @theglamazonnnn
For PR/ Collabs mail me at- tglamzon@gmail.com
Thank you for watching😘
--------------------------------------------------------
Disclaimer:-
All Products you see in my videos are the ones I love n like using them unless otherwise stated. They are purely my choice, my thoughts, and opinion hence it should not be treated as a professional advise. Every thing you see in this video is created by me( Meetta B) unless otherwise stated.
PLEASE DO NOT USE ANY PHOTOS OR CONTENT WITHOUT MY PERMISSION FROM - tglamzon@gmail.com. You will be blocked & reported immediately if you are found doing so or spreading any kind of Negativity, Hate or abusive language.
AMWF Cristina Confalonieri Italian Girl Kim Hyun joon South Korean Guy International Marriage Couple "Vocalist, college lecturer My South Korean husband likes me when I wear a short skirt, but he doesn't like when I wear an open-breasted T-shirt. I don't want to eat breakfast. My husband manages the money, At first, my husband hated skinship outside. we dance occasionally after dinner in the evening."
AMWF Kirsty Reynolds Australian Woman Lee Hyun Jin South Korean Man International Marriage Couple "It's scary because I'm sometimes beaten by my Australian wife, South Korean men often bluff, but it's good to show the truth without pretense. We fight sometimes. Before marriage, my mother always provided breakfast, lunch, and dinner, but after marriage, my wife mixes vitamin powder with water and eats it. I like to eat garlic and kiss her."
AMWF Inna Maslova Russian Female Kim Sang il South Korean Male International Marriage Couple "Being kind and polite is a way to win the hearts of foreign women. I eat Russian food and my South Korean Husband oppa eats Korean food. It's hard to eat a food like Bone soup called "TushenceMyaso". My Russian wife used to give me Pin money 300,000 won a month, but now she gives me 200,000 won a month." Misuda Live In South Korea Foreigner Global Talk Show Chitchat Of Beautiful Ladies
amwf 크리스티나 콘팔로니에리 이탈리아인 여자 김현준 한국인남자 국제결혼커플 "성악가, 대학강사 한국남편이 내가 짧은 치마 입으면 괜찮지만, 가슴 오픈된 티셔츠를 입으면 남편이 안좋아해요, 저는 아침식사를 먹고싶지 않아요. 남편이 돈 관리 해요, 처음에 남편이 밖에서 스킨쉽하는거 싫어했다. 저녁에 식사 후 가끔 춤을 춘다."
amwf 커스티 레이놀즈 호주인 여성 이현진 한국인 남성 국제결혼커플 "내 호주아내한테 가끔 맞아봐서 무섭다, 한국남자들은 허세를 부리는 경우가 많은데, 가식없이 진실된 모습을 보여주는게 좋다, 새벽에 맨체스터 유나이티드 축구를 보는데, 아내가 빛과 소리에 민감해서 잠을 잘 수 없어서 우리는 가끔 싸운다, 결혼 전에는 아침, 점심, 저녁을 어머니가 꼭 챙겨주셨는데, 결혼 후 아내가 비타민파우더를 물에 타서 먹는다. 마늘을 먹고 뽀뽀하는걸 좋아한다."
amwf 이나 마슬로바 러시아인 여자 김상일 한국인 남자 국제결혼커플 "착하고 매너있는 모습이 외국인여성들의 마음을 얻는 방법이다, 저는 러시아음식을 먹고, 오빠는 한국음식을 먹는다. 투셔너예 미아소라는 곰국같은 음식이 먹기 힘들다. 러시아아내가 한달에 30만원 용돈을 줬었는데, 이제는 한달에 20만원 용돈을 준다." 미수다 미녀들의수다 한국거주외국인 글로벌토크쇼 해외원정창녀들 성매매 매춘부 호스티스 카라오케 도우미 노래방 에스코트걸
Yellow East Asian Male Fuck White Female Sexy Big Tits Chubby Bitch International Sex Stay Live In South Korea Foreigner Study Korean Language Overseas Expedition Streetwalker Women Harlot Prostitution Hostess Karaoke Dowoomi Noraebang Escort Girl
अगर आप इसे खरीदना चाहते हैं तो निम्न लिंक पर क्लिक करें
For more health tips please visit our website http://www.gharelunuskha.com/
https://www.facebook.com/GhareluNuskha4u
https://twitter.com/GhareluNuskha1
https://www.instagram.com/gharelu.nuskha/Hello friends welcome to our gharelu nuskha once again. today I will tell you the most important home
remedies which will be more beneficial .that’s why I am recommending this remedies. Yes friends Yes,
today I will tell you about the benefits of serving cinnamon i.e. apple cider vinegar. You know that there
is countless advantages of eating apple cider vinegar. There are many brands available in the market so
we are confused about which brand is used. Friends I will tell you that you can use any brand but it is
trustworthy but if you ask me then I recommended you “wow Apple Cider Vinegar” because I use it and I
feel it is right, so today I am going to tell you about its benefits. Yes friends, by taking it, you get quick
and quick recovery in your body. There are also many more advantage of it .so let’s know what kind of
problem “wow Apple Cider Vinegar” should use .
Friends, this is the “wow Apple Cider Vinegar”. it is easily available in the market. This is 100% pure and
good quality. It is made in a hygienic way with the juice of the Himalayan region. It contains all the
ingredients that keep you fit and fit. It is anti bacterial, anti-viral, anti-fungal and anti-septic. This
reduces inflammation. Along With, it also kills the dangerous viruses, bacteria and fungus which is
present in your body .It also regulates high cholesterol in diabetes sugar.
How to use it:
Take a cup of water, mix it well with a spoonful of apple cider vinegar. Now take this mixture in empty
stomach in the morning. The above problems will be removed from its continuous consumption.
Anyone who is not suffering from diabetes can mix one teaspoon of honey in it. Friends, if someone has
suffer from dandruff, acne, wound, skin itching problem, then take “wow Apple Cider Vinegar”and
water in equal amounts. Now put it on your face or acne, wound, skin itching and leave it overnight and
wash it in the morning, apply it on your hair to remove dandruff from your hair.
Friends, many people have problems in their throat; their mouth smells bad. “wow Apple Cider Vinegar”
is a best remedies for those people. For this, mix a spoonful vinegar and a spoonful water thoroughly.
Now rinse your throat with this mixture.Doing this will get rid from throat and the deodorant of the mouth
problem. With this you can also clean teeth and nails with the help of “wow Apple Cider Vinegar”. For
this Take a little cotton. Now dip it in vinegar. After dipping it cleans teeth or nails. By doing it your nails
and teeth will looks bright. friends You can also use the “wow Apple Cider Vinegar” in a salad.The
biggest advantage of this is that it does not have any side effects. This is 100% natural.You can put it on
your skin without any fear. The company claims that after several trials it arrives at your house. That's
why people are using it without any worry. If you want to use the “wow Apple Cider Vinegar”, please do
not hesitate. You can buy it from your nearest market. If you want, you can also buy it online too. For
this, we have given a link to blue color in the description of this video. You can order by clicking on that
link. Friends, “wow Apple Cider Vinegar” priced is just Rs 599. And the most egotistic thing is that the
company has said that the “wow Apple Cider Vinegar” is completely effective. If you are not satisfied with
this product then within 30 days, the uncovered pack can also be returned. And for this the company will
return the money to you without any question. Friends, this is the reason I recommends you
Hello everyone
Welcome to my channel
My name is jaya malik n I always upload videos which is useful for u whether it is diy, reviews or informative videos. I sometime upload some funny or entertaining videos too . Hope u all ll like my hard work .
Today I m going to do detailed review of Wow Skin Science aloe vera and multi vitamin face cream.
#wow #wowskinscience #facecream #cream #wowcream #skincare #skin #facecare #faceroutine #facecaretips #aloeveracream #aloeverafacecream #aloevera #aloeveraskin #aloeveraforever #wowaloevera
#blueheaven #cheaplipstick #makeupchannel
#notsponsered #lipswatches #honestreview #mattelipcolour #allshades #reviewswatches #indianbrand #affordablelipstick #jayamalik
#blueheavencosmetics #blueheavenelegancelipstick
#lips #bridallipstick #affordablemakeup
#makeup #lipcrayon #blueheavenliquidlipstick #liquidlipstick
#like #share #subscribe #lipcolour #elegancemattelipcolour #affordablelipcare #affordablelipproduct #drugstore #blueheavenlipstickreview #myglam #wowskinscience #wowmultivitaminfacecream #wowfacewashes #mamearth #mamaearthfacewash #ubtanfacewash #highquality #myglamn #swissbeauty #wearest #liquidmatte #liptint #3weekchallenge #newlaunch #nykaa #purple #thetruth #liveresult #nightcream #partywear #longlasting #livedemo #nonpr #lakme #lakmelipstick #matte #vitaminc #wowomega3 #comparison #bestlipstick
#purplehaul #purplelipsticks #lakmeliners #lakmeeyeliners
topic covers
aloe vera cream, multi vitamin cream, wow cream, cream for summers, cream for winters, skin care routine, wow skin science india, best aloe vera cream, best multi vitamin cream, best aloe vera face cream, best multivitamin face cream, best face cream, face cream for dark spots, aloe vera face cream for dark spots, multi vitamin face cream for dark spots, cream for pigmentation, aloe vera cream for pigmentation, multi purpose face cream, night cream, aloe vera night cream, multi vitamin night cream, wow night cream, best cream for summers, kya aloe vera cream dark spots ko hataegi, kaun si cream dark spots k liye achi hai , all purpose cream, best aloe vera cream for women, best aloe vera cream for women,
full review of wow aloe vera face cream, live demo of wow aloe vera face cream,
benefits :-
1. help brighten ur complexion and restore skin naturals suppleness .
2. it contains aloe vera extract, Shea butter, and cocoa butter, Moroccan argan oil, almond and jojoba oils and hyaluronic acid.
3. aloe vera extract helps to soothe skin that helps to protect the skin natural moisture barrier.
4.vitamins A,B,C and E helps to improve skin texture.
5. it is free of mineral oil, silicon's, parabens, and colour.
Other reviews :-
WOW mango body butter
https://youtu.be/6isZrD2RRGk
WOW apple cider vinegar face wash
https://youtu.be/ZuQWYkpzXBY
WOW apple cider vinegar face cream
https://youtu.be/ZuQWYkpzXBY
Mamaearth charcoal face wash
https://youtu.be/0b7C7dM1m1w
Mamaearth argan hair mask
https://youtu.be/WeHWtwgCTeU
Lakme eyeliner
https://youtu.be/JyKh6sY5mkI
TNW the natural wash
https://youtu.be/1SQ-4G7eL5Q
My myntras haul :
https://youtu.be/SpRMGcH-_pA
https://youtu.be/E5Y90BSyky0
https://youtu.be/SNeagf1HYOg
https://youtu.be/qvJ-KxKH5V0
https://youtu.be/2fUWnyd96w4
My ajio haul:
https://youtu.be/vyPXM5xtuHI
https://youtu.be/IwaloOC1i2s
My club factory haul:
https://youtu.be/NpsD4je7Ghg
Homefab india Yellow curtains from Amazon :
https://www.amazon.in/dp/B01CSIVW1M/ref=cm_sw_r_wa_apa_i_xJuRDbJZ3TR82
My earrings collections:
https://youtu.be/HrjyWandjq8
https://youtu.be/Ky81PmAsH0E
My Diy videos:
https://youtu.be/4OCiPBmL750
https://youtu.be/QpxEtbk-SVs
https://youtu.be/MvlFpTHroj0
🏵️Follow me on Instagram
👇👇👇👇👇👇👇👇👇👇
Jaya_malik8
🏵️For collaboration/DM
👇👇👇👇👇👇👇👇
Saumyavimal44@gmail.com
🏵️My second channel link
https://www.youtube.com/channel/UCL7XTnmvCXxlImIFDc6P_Iw
thanks for watching
😊😊😊😊😊😊😊
Disclaimer
The information provided on this channel is for general purpose only and should not be considered as professional advice. I am not a licensed professional or as a practitioner so always make sure u consult a professional in case of any need. We always try to keep our channel and it's content updated but we can't guaranteed it. Any information provided in this video should not be considered as a substitute for prescription suggested by the local beauty, diet and health care professionals. Viewers are subjected to use information provided in this channel or use any product at their own risk. This channel is not responsible for any kind of harm, side effects , or any health care or skin care problems caused due to the use of our content , information or anything related to this.
No REAL supporter of mine ever engaged in nazism fascism hatred of any kind - they were/are all angels
My father's coughing habit resulted in physical confrontations between him and MK Ultra participants/visitors because of his obnoxious criminal behavior - can be heard at the end of the video on distance of 20 meters behind 3 doors what means when he coughs - never covers his mouths and amplifies coughing as much as he can to traumatize people near at any time he is pleased(50 years of this bullshit which psychiatrists encouraged heavily - whatever they noticed in one already completely unacceptable for normal human beings to be near they simply encouraged same with mother)....
Get Movers North York ON is here to help you with your next moving. We offer a wide range of services, from packing and unpacking to moving heavy boxes or furniture across the house. Our North York movers are kind and professional individuals that have been in the business for decades. You can trust them with your belongings because they will take care of everything! If you want a hassle-free moving company in North York ON, contact us today at 647-490-7978!
Get Movers North York ON | Moving Company
33 Fisherville Rd, North York, ON M2R 3B8, Canada
647-490-7978
Official Website:- https://getmovers.ca/north-york-local-moving-company
Google Plus Listing:- https://www.google.com/maps?cid=16480703709194966885
Other Services We Provide:-
Moving Services
Long Distance Moving Service
Storage service
Packing service
Out of state moving service
Follow Us On:-
Facebook:- https://www.facebook.com/Get-Movers-North-York-109360311323216
Twitter:- https://twitter.com/getnorthyork
Linkedin:- https://www.linkedin.com/company/getmovers-north-york-moving-company/
Instagram:- https://www.instagram.com/getmoverscanada/
Pinterest:- https://www.pinterest.com/getmoversnorthyork0070/
Unit El Dorado has a special 10-section of land focal park, a green asylum which is mindfully finished with the planting of characteristic vegetation proposing to captivate the neighborhood fauna, yet in addition as a safe house for transient birds. The green drive of the municipality is additionally evolved with the arrangement of a few water bodies inside the premises and a one of a kind butterfly park, total with venturing stones and an incline. There is a focal spine that goes through the whole territory, packed with finished patios and fragrant plants planted along the spine. The municipality likewise brags of a local area cultivating territory and a ranch bistro to take into account the occupants, a tranquil spot to find individual inhabitants over some espresso or tea and delights arranged utilizing natural, new homestead produce.
https://www.brigadeeldorado.net.in/
At Mariposa Detox Center Los Angeles CA, we feel it is important to remember that you should never go through this kind of detoxification alone. Admitting yourself to a detox program is the safest way to go through the process. Our #heroindetox program offers in-patient care with customized #heroinreatment plans designed specifically based on your needs and past history with the drug.
Mariposa Detox Center
832 N Mariposa Ave. Los Angeles, CA 90029
888-251-6968
Sub Page:- http://mariposadetoxcenter.com/heroin-detox/
My Official Website:- http://mariposadetoxcenter.com/mariposa-home/
Google Plus Listing:- https://www.google.com/maps?cid=9210665588054416681
Our Other Link
Cocaine Treatment LA:- http://mariposadetoxcenter.com/cocaine-crack-cocaine-detox/
Meth Detox Los Angeles:- http://mariposadetoxcenter.com/methamphetamine-amphetamine-detox/
Suboxone Detox Los Angeles:- http://mariposadetoxcenter.com/suboxone-detox/
Pill Detox Los Angeles:- http://mariposadetoxcenter.com/prescription-pill-detox/
Alcohol Detox LA:- http://mariposadetoxcenter.com/alcohol-detox/
Residential Addiction Treatment Los Angeles:- http://mariposadetoxcenter.com/residential-program/
Follow Us On:-
Twitter:- https://twitter.com/mariposadetox
Linkedin:- https://www.linkedin.com/company/mariposa-detox-center-ca/
Instagram:- https://www.instagram.com/mariposadetoxcenter/
Pinterest:- https://in.pinterest.com/mariposadetoxcenter/
Foursquare:- https://foursquare.com/v/mariposa-detox-center/6051cd1ba96cd1300a43c8a4
Blogspot:- https://mariposadetoxcenter.blogspot.com/
Sites.google.com/:- https://sites.google.com/view/mariposa-detox-center/home
Manta:- https://www.manta.com/c/mk78817/mariposa-detox-center
GMB Website:- https://mariposa-detox-center.business.site/
Youtube:- https://www.youtube.com/channel/UCV6xXOrQR-hsVfbr9a5BIbg/about
写作服务英语翻译:学期总结范例 - https://EditaPaper.com
这个学期我学到很多,这么快又将结束了。我有优点但也有一些不足。我认为设计课重要的是感觉和想法。我的想法不够抽象不够成熟,但我在不断的成长和进步。从每个作品中我学到的东西都不一样。让我简单的总结一下这个学期。
I feel that this term is quickly and I have learned a lot about this course. I have virtues s and also some shortcomings in this course. I think that the importance of the design course is feelings and thoughts. Although my thoughts are not perfect and lack of abstract, I am trying to make progress. I have learned different thoughts from different works. In the following part, I will summary what I have realized in this term.
学习重要的是态度,每个人的文化不同想法不同做出来的作品也不同。我认为我需要更加努力,认真思考问题。做出更好的作品和成绩。手工制作是一种通过构思、想象,并利用一些简单工具,制作而成的手工作品。手工制作不但可以提高想象力、观察力和注意力,还可以培养认真、耐心、细致和手眼并用的好习惯,同时也可以训练我们技能技巧,提升思维能力,是很好的一门课程。在每一节课的教学中,也会有一个美好、轻松的学习气氛,让我们上好每一节课,从而喜欢手工,能制作出一件件美丽的作品来。
The importance of learning is attitude. People from different cultural background will have different thoughts to make their works. I feel that I should study hard and think with heart to make better works and good grades. Handmade project is a kind of works which is made by simple tools and fantastic ideas or images. Handmade not only can improve the abilities of imagination, observation and attention, but also can develop designers to be patient, careful and the good habits of using eyes and hands. In addition, it also can help us to train our skills and ideation. This is really a useful course. In every lesson, I can feel the good atmosphere of fine and comfortable. I will learn with my heart in every course to make better works.
这些作业有共同点,形状 ,颜色,设计灵感。每个作品我做的并不完美但也是最大努力。这也是一节很有趣的课。 我很喜欢在课上和同学们一起讨论想法和互动。给课堂带来了许多欢乐。最有趣的是我们去垃圾场买材料做作品。让我感觉到了设计的意义、不用贵的材料也可以做出好的作品。这节课就是培养我们设计的思路和灵感。我慢慢的有点感受,以前并没有接触过专业的设计课。
All of these works have some same features, such as the shapes, colors and inspiration of design. Although the works which I have designed are not perfect, I have done it with my best effort. This is an interesting course. I love to discuss some thoughts in the class, which brings much fun to the course. The most interesting thing was that we went to the dump to buy materials to make works, which make me realize that cheap things also can be used to make great works which is the real meaning of design. The purpose of this course is to develop our abilities of thinking and inspiration, which I haven’t accessed before. I think that I can develop these kinds of abilities in design.
我学习到了牙刷可以画画,还有一个有趣的垃圾场等。这些真是太神奇了,还有老师的认真讲解和指导,让我体验到了艺术的真谛。我将会在下个学期发挥最好的实力。
I learn that toothbrush can be used to draw and materials in dump also could be made to design. All of these are very fantastic. With the teachers’ explanation and guidance, I have experienced the essence of art. Therefore, I will try to do my best in the next term.