Are you making these shocking writing mistakes? In this video, Jade Malay breaks down five common errors that weaken your writing and how to fix them. Whether you’re a student, blogger, or professional writer, avoiding these pitfalls will help you craft clearer, more engaging content.
From overcomplicating sentences to weak, passive language, these mistakes can hurt your credibility and readability. Learn how to improve sentence flow, eliminate repetitive words, and edit ruthlessly for a polished final draft. Don’t let these bad habits ruin your writing!
Watch until the end for valuable tips on how to enhance your writing skills. Don’t forget to like, comment, and subscribe for more content!
#JadeMalay #WritingMistakes #ImproveYourWriting #WritingTips #GrammarTips #BetterWriting #ContentCreation #EditingTips #PassiveVoice #WritingSkills #YouTubeEducation
Discover why recording your mock interview is the secret to nailing the real thing. Learn how to spot bad habits, refine answers, and use Fiverr to get expert feedback. Click now to turn practice into success: https://tinyweb.link/careercounseling
The Catnip Balls Lickable Snack Toy is an innovative designed to engage your feline friend in a fun and interactive way. Made from three primary materials, this toy combines the natural allure of catnip with a durable outer layer and a soft, lickable interior that entices cats to play and savor.
The outer layer is crafted from non-toxic, pet-safe fabric that withstands enthusiastic play, while the inner core is infused with organic catnip, ensuring that your kitty remains captivated for hours. Additionally, the snack component is made from wholesome ingredients, promoting healthy chewing habits.
This unique combination of materials not only guarantees a satisfying experience for your cat but also provides owners with peace of mind regarding safety and quality. Please like, share, subscribe and visit our website. Thanks For Watching.
www.oceanblueways.com/shop
Finding the Unicorn in You podcast Episode #63. Host Dr. Jaime G. Raygoza chat with Richard Blank
Finding the Unicorn in You is a podcast hosted by Dr. Jaime G. Raygoza, dedicated to empowering professionals to prevent burnout and achieve sustainable success. Each episode features engaging conversations and practical strategies that enhance career trajectories, foster work-life balance, and cultivate resilience. Join Dr. Raygoza and his guests as they explore essential topics in personal and professional development, helping you unlock your unique potential and thrive in your career.
We're diving deep into the unexpected moments that transform individuals into "unicorns" in their careers. Join the host, Jaime G. Raygoza, as he interviews a diverse group of guests from different fields and backgrounds, uncovering their unique stories of inspiration, resilience, and transformation.
From surprising career transitions to overcoming challenging obstacles, guests share their candid and unscripted experiences with Jaime, offering advice and inspiration for anyone on their own Unicorn Journey. Tune in to hear inspiring individuals share their personal journeys and reveal the key factors that transformed them into unicorns.
Season 2 Episode 63: How Letting Go of Negativity Attracts Opportunity
In a captivating podcast interview, Richard Blank chronicles his unexpected path from Philadelphia to building a thriving call center in Costa Rica. Fueled by his passion for Spanish, Richard took a leap of faith that led him to a life of adventure. His story reveals the power of following your purpose.
https://youtu.be/2aNtJqs6t8E
https://youtu.be/zWql-0JcWlE
https://youtu.be/aL0YW0k1BEA
https://youtu.be/1xzhsVylhWQ
https://youtu.be/MOEvgZIZBVM
Dr. Jaime G. Raygoza , Finding the Unicorn in You podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
The Awakened Titans Podcast by Lily Patrascu. Grow A Multimillion Dollar Business With Telemarketing guest Richard Blank.
Mind-Blowing Conversations with Influential Business Titans
Awakened Titans Podcast - with Lily Patrascu shares mindblowing conversations with influential business titans so you can manifest abundance, love, joy, success, through exponential business growth, innovative products and services, time/money management, property investment, funding, startups, quantum awakening, quantum manifestation, quantum healing, quantum miracles, motivation, high achiever habits and more!
Follow us for more interviews with world's most influential business titans providing you with the insights to awaken to your full potential, so you can get paid to be yourself, find true happiness, and manifest anything you desire.
Timestamp
0:00 Introduction
0:22 Multi-Million Dollar Business with Telemarketing
0:26 Interview with Richard Blank
0:34 Secrets to Success
2:05 Leveraging Telemarketing
5:09 Training & Skills Development
7:56 Typical Closing Rates and Metrics
10:48 High-Ticket Products
14:47 Transmitting Knowledge to Telemarketers
21:05 Handling Objections
26:32 Introduction and Air Conditioning Discussion
27:07 Building a Unique Company Culture
27:22 Importance of Gamification
29:55 The Power of Delegation
30:41 Leadership and Employee Relationship
33:59 Conclusion and Final Thoughts
https://youtu.be/wgISvvW3NL0
About The Host
Lily Patrascu is an ultra-creative book publisher and personal brand strategist for thought leaders, CEOs, luxury influencers. As an influencer, bestselling author, copywriter, global speaker, she supports busy entrepreneurs to find their message and share it with millions of people.
Lily Patrascu can make you an iconic brand, bestselling author and share your message with millions of people on global stages and media.
Lily is an ultra-creative book publisher for entrepreneurs, thought leaders, CEOs, personal branding strategist, influencer with 140k+ followers, bestselling author of multiple books, copywriter and property investor.
Lily organises influential millionaire entrepreneur/investor events to connect with opportunities.
Lily is a podcaster – host of Awakened Titans Podcast, with 100+ episodes with conscious multimillionaires.
Lily is a superconnector and referral machine for your business and loves to refer trusted high vibe entrepreneurs to your business to create win/win longterm collaborations.
She is the founder of “Brand For Speakers” book publishing and the co-founder of “Speakers Are Leaders”.
Lily has reached over 1 million people via social media & over 10,000 people on worldwide stages in the UK, Singapore, Peru, Mexico, UAE.
Lily would like to empower you and 100 million people to be happier, believe in yourselves and go after what you want so you can share your stories in books that transform the world, online courses/workshops that transform the world on global stages and create wealth.
Lily has managed a property business for 12 years and has increased the revenues for that business leveraging the power of a book and adding value.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Lily Patrascu, Awakened Titans Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#LilyPatrascu #AwakenedTitansPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #AuthoryourBrandPodcast
Leadership: Developing Strong and Confident Employees
And sometimes I take things personal because if you're going to start strong with me, you should end strong as well. There's a huge attrition rate in this industry. But Lily, my attrition is natural. I'm going to lose somebody because it's closer to their home. It's a better schedule for their school or their girlfriend works there. But they'll never get the walk of shame. Lily, I'm not going to make you cry. And my ego is fine. I don't need to yell at you or threaten you because you could always quit. I'll bend you. I won't break you. But I need to get you better. I have to get you stronger, more self-reliant and more self-confident. And if I'm able to pay it forward in some sort of way to make you that much more stable and determined, that's how I believe leaders are made.
Quality Control in Telemarketing
And what a shame, because if they had 10 lilies making phone calls, I guarantee the percentages would be different. I also believe in listening to the phone calls and doing quality control. Listen to their rate of speech, how loud they're speaking. Are they pausing? Are they asking transitional sentences? Are they using tie-down questions, if things make sense or sounds good? They're just more engaged.
Ethical Use of Power and Influence
And the riches are yours. You have a very nice life and buy stuff. But gold and jewels lose its luster. I mean, there's only so many dinners you can eat. But if you're in a position of leverage and of authority or some sort of influence, do the right thing. Use that fire for warmth and light. Don't use it to burn people because it's a very special power and it should be used correctly.
Buying Time with Personal Interests
But if someone starts talking about my pinball machines being from Philadelphia, you know, running this cool art deco looking call center, you just bought yourself five minutes, Lily. It's yours to lose. And I think all you need to do is just buy a little 30 seconds to five minutes worth of time to continue your checkpoints and your pass to pitch. It could be done for a dollar or for a million dollars. Either way, it's the same play.
The Importance of Language and Training in Telemarketing
It really all depends on the script. If you're giving me extremely technical words... might take us a while to learn how to pronounce it correctly or if I got to write my scripts phonetically. So at least I say things correctly. Like in real estate, for an example, you can't say escrew. It's escrow. Come on. And so there are certain things you have to switch. But I tell you what, if somebody has been in this industry for 10 or 15 years, they might have bad habits. That might be a cancer. That might be tainted or jaded. But if you bring an individual that's bilingual, which to me bears the mark of higher education, you can mold them. You can really adjust them accordingly and grow them quick. Because once again, they don't have bad habits.
The Awakened Titans Podcast by Lily Patrascu. Grow A Multimillion Dollar Business With Telemarketing guest Richard Blank.
Mind-Blowing Conversations with Influential Business Titans
Awakened Titans Podcast - with Lily Patrascu shares mindblowing conversations with influential business titans so you can manifest abundance, love, joy, success, through exponential business growth, innovative products and services, time/money management, property investment, funding, startups, quantum awakening, quantum manifestation, quantum healing, quantum miracles, motivation, high achiever habits and more!
Follow us for more interviews with world's most influential business titans providing you with the insights to awaken to your full potential, so you can get paid to be yourself, find true happiness, and manifest anything you desire.
Timestamp
0:00 Introduction
0:22 Multi-Million Dollar Business with Telemarketing
0:26 Interview with Richard Blank
0:34 Secrets to Success
2:05 Leveraging Telemarketing
5:09 Training & Skills Development
7:56 Typical Closing Rates and Metrics
10:48 High-Ticket Products
14:47 Transmitting Knowledge to Telemarketers
21:05 Handling Objections
26:32 Introduction and Air Conditioning Discussion
27:07 Building a Unique Company Culture
27:22 Importance of Gamification
29:55 The Power of Delegation
30:41 Leadership and Employee Relationship
33:59 Conclusion and Final Thoughts
https://youtu.be/wgISvvW3NL0
About The Host
Lily Patrascu is an ultra-creative book publisher and personal brand strategist for thought leaders, CEOs, luxury influencers. As an influencer, bestselling author, copywriter, global speaker, she supports busy entrepreneurs to find their message and share it with millions of people.
Lily Patrascu can make you an iconic brand, bestselling author and share your message with millions of people on global stages and media.
Lily is an ultra-creative book publisher for entrepreneurs, thought leaders, CEOs, personal branding strategist, influencer with 140k+ followers, bestselling author of multiple books, copywriter and property investor.
Lily organises influential millionaire entrepreneur/investor events to connect with opportunities.
Lily is a podcaster – host of Awakened Titans Podcast, with 100+ episodes with conscious multimillionaires.
Lily is a superconnector and referral machine for your business and loves to refer trusted high vibe entrepreneurs to your business to create win/win longterm collaborations.
She is the founder of “Brand For Speakers” book publishing and the co-founder of “Speakers Are Leaders”.
Lily has reached over 1 million people via social media & over 10,000 people on worldwide stages in the UK, Singapore, Peru, Mexico, UAE.
Lily would like to empower you and 100 million people to be happier, believe in yourselves and go after what you want so you can share your stories in books that transform the world, online courses/workshops that transform the world on global stages and create wealth.
Lily has managed a property business for 12 years and has increased the revenues for that business leveraging the power of a book and adding value.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Lily Patrascu, Awakened Titans Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#LilyPatrascu #AwakenedTitansPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #AuthoryourBrandPodcast
Leadership: Developing Strong and Confident Employees
And sometimes I take things personal because if you're going to start strong with me, you should end strong as well. There's a huge attrition rate in this industry. But Lily, my attrition is natural. I'm going to lose somebody because it's closer to their home. It's a better schedule for their school or their girlfriend works there. But they'll never get the walk of shame. Lily, I'm not going to make you cry. And my ego is fine. I don't need to yell at you or threaten you because you could always quit. I'll bend you. I won't break you. But I need to get you better. I have to get you stronger, more self-reliant and more self-confident. And if I'm able to pay it forward in some sort of way to make you that much more stable and determined, that's how I believe leaders are made.
Quality Control in Telemarketing
And what a shame, because if they had 10 lilies making phone calls, I guarantee the percentages would be different. I also believe in listening to the phone calls and doing quality control. Listen to their rate of speech, how loud they're speaking. Are they pausing? Are they asking transitional sentences? Are they using tie-down questions, if things make sense or sounds good? They're just more engaged.
Ethical Use of Power and Influence
And the riches are yours. You have a very nice life and buy stuff. But gold and jewels lose its luster. I mean, there's only so many dinners you can eat. But if you're in a position of leverage and of authority or some sort of influence, do the right thing. Use that fire for warmth and light. Don't use it to burn people because it's a very special power and it should be used correctly.
Buying Time with Personal Interests
But if someone starts talking about my pinball machines being from Philadelphia, you know, running this cool art deco looking call center, you just bought yourself five minutes, Lily. It's yours to lose. And I think all you need to do is just buy a little 30 seconds to five minutes worth of time to continue your checkpoints and your pass to pitch. It could be done for a dollar or for a million dollars. Either way, it's the same play.
The Importance of Language and Training in Telemarketing
It really all depends on the script. If you're giving me extremely technical words... might take us a while to learn how to pronounce it correctly or if I got to write my scripts phonetically. So at least I say things correctly. Like in real estate, for an example, you can't say escrew. It's escrow. Come on. And so there are certain things you have to switch. But I tell you what, if somebody has been in this industry for 10 or 15 years, they might have bad habits. That might be a cancer. That might be tainted or jaded. But if you bring an individual that's bilingual, which to me bears the mark of higher education, you can mold them. You can really adjust them accordingly and grow them quick. Because once again, they don't have bad habits.
The Awakened Titans Podcast by Lily Patrascu. Grow A Multimillion Dollar Business With Telemarketing guest Richard Blank.
Mind-Blowing Conversations with Influential Business Titans
Awakened Titans Podcast - with Lily Patrascu shares mindblowing conversations with influential business titans so you can manifest abundance, love, joy, success, through exponential business growth, innovative products and services, time/money management, property investment, funding, startups, quantum awakening, quantum manifestation, quantum healing, quantum miracles, motivation, high achiever habits and more!
Follow us for more interviews with world's most influential business titans providing you with the insights to awaken to your full potential, so you can get paid to be yourself, find true happiness, and manifest anything you desire.
Timestamp
0:00 Introduction
0:22 Multi-Million Dollar Business with Telemarketing
0:26 Interview with Richard Blank
0:34 Secrets to Success
2:05 Leveraging Telemarketing
5:09 Training & Skills Development
7:56 Typical Closing Rates and Metrics
10:48 High-Ticket Products
14:47 Transmitting Knowledge to Telemarketers
21:05 Handling Objections
26:32 Introduction and Air Conditioning Discussion
27:07 Building a Unique Company Culture
27:22 Importance of Gamification
29:55 The Power of Delegation
30:41 Leadership and Employee Relationship
33:59 Conclusion and Final Thoughts
https://youtu.be/wgISvvW3NL0
About The Host
Lily Patrascu is an ultra-creative book publisher and personal brand strategist for thought leaders, CEOs, luxury influencers. As an influencer, bestselling author, copywriter, global speaker, she supports busy entrepreneurs to find their message and share it with millions of people.
Lily Patrascu can make you an iconic brand, bestselling author and share your message with millions of people on global stages and media.
Lily is an ultra-creative book publisher for entrepreneurs, thought leaders, CEOs, personal branding strategist, influencer with 140k+ followers, bestselling author of multiple books, copywriter and property investor.
Lily organises influential millionaire entrepreneur/investor events to connect with opportunities.
Lily is a podcaster – host of Awakened Titans Podcast, with 100+ episodes with conscious multimillionaires.
Lily is a superconnector and referral machine for your business and loves to refer trusted high vibe entrepreneurs to your business to create win/win longterm collaborations.
She is the founder of “Brand For Speakers” book publishing and the co-founder of “Speakers Are Leaders”.
Lily has reached over 1 million people via social media & over 10,000 people on worldwide stages in the UK, Singapore, Peru, Mexico, UAE.
Lily would like to empower you and 100 million people to be happier, believe in yourselves and go after what you want so you can share your stories in books that transform the world, online courses/workshops that transform the world on global stages and create wealth.
Lily has managed a property business for 12 years and has increased the revenues for that business leveraging the power of a book and adding value.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Lily Patrascu, Awakened Titans Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#LilyPatrascu #AwakenedTitansPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #AuthoryourBrandPodcast
Leadership: Developing Strong and Confident Employees
And sometimes I take things personal because if you're going to start strong with me, you should end strong as well. There's a huge attrition rate in this industry. But Lily, my attrition is natural. I'm going to lose somebody because it's closer to their home. It's a better schedule for their school or their girlfriend works there. But they'll never get the walk of shame. Lily, I'm not going to make you cry. And my ego is fine. I don't need to yell at you or threaten you because you could always quit. I'll bend you. I won't break you. But I need to get you better. I have to get you stronger, more self-reliant and more self-confident. And if I'm able to pay it forward in some sort of way to make you that much more stable and determined, that's how I believe leaders are made.
Quality Control in Telemarketing
And what a shame, because if they had 10 lilies making phone calls, I guarantee the percentages would be different. I also believe in listening to the phone calls and doing quality control. Listen to their rate of speech, how loud they're speaking. Are they pausing? Are they asking transitional sentences? Are they using tie-down questions, if things make sense or sounds good? They're just more engaged.
Ethical Use of Power and Influence
And the riches are yours. You have a very nice life and buy stuff. But gold and jewels lose its luster. I mean, there's only so many dinners you can eat. But if you're in a position of leverage and of authority or some sort of influence, do the right thing. Use that fire for warmth and light. Don't use it to burn people because it's a very special power and it should be used correctly.
Buying Time with Personal Interests
But if someone starts talking about my pinball machines being from Philadelphia, you know, running this cool art deco looking call center, you just bought yourself five minutes, Lily. It's yours to lose. And I think all you need to do is just buy a little 30 seconds to five minutes worth of time to continue your checkpoints and your pass to pitch. It could be done for a dollar or for a million dollars. Either way, it's the same play.
The Importance of Language and Training in Telemarketing
It really all depends on the script. If you're giving me extremely technical words... might take us a while to learn how to pronounce it correctly or if I got to write my scripts phonetically. So at least I say things correctly. Like in real estate, for an example, you can't say escrew. It's escrow. Come on. And so there are certain things you have to switch. But I tell you what, if somebody has been in this industry for 10 or 15 years, they might have bad habits. That might be a cancer. That might be tainted or jaded. But if you bring an individual that's bilingual, which to me bears the mark of higher education, you can mold them. You can really adjust them accordingly and grow them quick. Because once again, they don't have bad habits.
The Awakened Titans Podcast by Lily Patrascu. Grow A Multimillion Dollar Business With Telemarketing guest Richard Blank.
Mind-Blowing Conversations with Influential Business Titans
Awakened Titans Podcast - with Lily Patrascu shares mindblowing conversations with influential business titans so you can manifest abundance, love, joy, success, through exponential business growth, innovative products and services, time/money management, property investment, funding, startups, quantum awakening, quantum manifestation, quantum healing, quantum miracles, motivation, high achiever habits and more!
Follow us for more interviews with world's most influential business titans providing you with the insights to awaken to your full potential, so you can get paid to be yourself, find true happiness, and manifest anything you desire.
Timestamp
0:00 Introduction
0:22 Multi-Million Dollar Business with Telemarketing
0:26 Interview with Richard Blank
0:34 Secrets to Success
2:05 Leveraging Telemarketing
5:09 Training & Skills Development
7:56 Typical Closing Rates and Metrics
10:48 High-Ticket Products
14:47 Transmitting Knowledge to Telemarketers
21:05 Handling Objections
26:32 Introduction and Air Conditioning Discussion
27:07 Building a Unique Company Culture
27:22 Importance of Gamification
29:55 The Power of Delegation
30:41 Leadership and Employee Relationship
33:59 Conclusion and Final Thoughts
https://youtu.be/wgISvvW3NL0
About The Host
Lily Patrascu is an ultra-creative book publisher and personal brand strategist for thought leaders, CEOs, luxury influencers. As an influencer, bestselling author, copywriter, global speaker, she supports busy entrepreneurs to find their message and share it with millions of people.
Lily Patrascu can make you an iconic brand, bestselling author and share your message with millions of people on global stages and media.
Lily is an ultra-creative book publisher for entrepreneurs, thought leaders, CEOs, personal branding strategist, influencer with 140k+ followers, bestselling author of multiple books, copywriter and property investor.
Lily organises influential millionaire entrepreneur/investor events to connect with opportunities.
Lily is a podcaster – host of Awakened Titans Podcast, with 100+ episodes with conscious multimillionaires.
Lily is a superconnector and referral machine for your business and loves to refer trusted high vibe entrepreneurs to your business to create win/win longterm collaborations.
She is the founder of “Brand For Speakers” book publishing and the co-founder of “Speakers Are Leaders”.
Lily has reached over 1 million people via social media & over 10,000 people on worldwide stages in the UK, Singapore, Peru, Mexico, UAE.
Lily would like to empower you and 100 million people to be happier, believe in yourselves and go after what you want so you can share your stories in books that transform the world, online courses/workshops that transform the world on global stages and create wealth.
Lily has managed a property business for 12 years and has increased the revenues for that business leveraging the power of a book and adding value.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Lily Patrascu, Awakened Titans Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#LilyPatrascu #AwakenedTitansPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #AuthoryourBrandPodcast
Leadership: Developing Strong and Confident Employees
And sometimes I take things personal because if you're going to start strong with me, you should end strong as well. There's a huge attrition rate in this industry. But Lily, my attrition is natural. I'm going to lose somebody because it's closer to their home. It's a better schedule for their school or their girlfriend works there. But they'll never get the walk of shame. Lily, I'm not going to make you cry. And my ego is fine. I don't need to yell at you or threaten you because you could always quit. I'll bend you. I won't break you. But I need to get you better. I have to get you stronger, more self-reliant and more self-confident. And if I'm able to pay it forward in some sort of way to make you that much more stable and determined, that's how I believe leaders are made.
Quality Control in Telemarketing
And what a shame, because if they had 10 lilies making phone calls, I guarantee the percentages would be different. I also believe in listening to the phone calls and doing quality control. Listen to their rate of speech, how loud they're speaking. Are they pausing? Are they asking transitional sentences? Are they using tie-down questions, if things make sense or sounds good? They're just more engaged.
Ethical Use of Power and Influence
And the riches are yours. You have a very nice life and buy stuff. But gold and jewels lose its luster. I mean, there's only so many dinners you can eat. But if you're in a position of leverage and of authority or some sort of influence, do the right thing. Use that fire for warmth and light. Don't use it to burn people because it's a very special power and it should be used correctly.
Buying Time with Personal Interests
But if someone starts talking about my pinball machines being from Philadelphia, you know, running this cool art deco looking call center, you just bought yourself five minutes, Lily. It's yours to lose. And I think all you need to do is just buy a little 30 seconds to five minutes worth of time to continue your checkpoints and your pass to pitch. It could be done for a dollar or for a million dollars. Either way, it's the same play.
The Importance of Language and Training in Telemarketing
It really all depends on the script. If you're giving me extremely technical words... might take us a while to learn how to pronounce it correctly or if I got to write my scripts phonetically. So at least I say things correctly. Like in real estate, for an example, you can't say escrew. It's escrow. Come on. And so there are certain things you have to switch. But I tell you what, if somebody has been in this industry for 10 or 15 years, they might have bad habits. That might be a cancer. That might be tainted or jaded. But if you bring an individual that's bilingual, which to me bears the mark of higher education, you can mold them. You can really adjust them accordingly and grow them quick. Because once again, they don't have bad habits.
The Awakened Titans Podcast by Lily Patrascu. Grow A Multimillion Dollar Business With Telemarketing guest Richard Blank.
Mind-Blowing Conversations with Influential Business Titans
Awakened Titans Podcast - with Lily Patrascu shares mindblowing conversations with influential business titans so you can manifest abundance, love, joy, success, through exponential business growth, innovative products and services, time/money management, property investment, funding, startups, quantum awakening, quantum manifestation, quantum healing, quantum miracles, motivation, high achiever habits and more!
Follow us for more interviews with world's most influential business titans providing you with the insights to awaken to your full potential, so you can get paid to be yourself, find true happiness, and manifest anything you desire.
Timestamp
0:00 Introduction
0:22 Multi-Million Dollar Business with Telemarketing
0:26 Interview with Richard Blank
0:34 Secrets to Success
2:05 Leveraging Telemarketing
5:09 Training & Skills Development
7:56 Typical Closing Rates and Metrics
10:48 High-Ticket Products
14:47 Transmitting Knowledge to Telemarketers
21:05 Handling Objections
26:32 Introduction and Air Conditioning Discussion
27:07 Building a Unique Company Culture
27:22 Importance of Gamification
29:55 The Power of Delegation
30:41 Leadership and Employee Relationship
33:59 Conclusion and Final Thoughts
https://youtu.be/wgISvvW3NL0
About The Host
Lily Patrascu is an ultra-creative book publisher and personal brand strategist for thought leaders, CEOs, luxury influencers. As an influencer, bestselling author, copywriter, global speaker, she supports busy entrepreneurs to find their message and share it with millions of people.
Lily Patrascu can make you an iconic brand, bestselling author and share your message with millions of people on global stages and media.
Lily is an ultra-creative book publisher for entrepreneurs, thought leaders, CEOs, personal branding strategist, influencer with 140k+ followers, bestselling author of multiple books, copywriter and property investor.
Lily organises influential millionaire entrepreneur/investor events to connect with opportunities.
Lily is a podcaster – host of Awakened Titans Podcast, with 100+ episodes with conscious multimillionaires.
Lily is a superconnector and referral machine for your business and loves to refer trusted high vibe entrepreneurs to your business to create win/win longterm collaborations.
She is the founder of “Brand For Speakers” book publishing and the co-founder of “Speakers Are Leaders”.
Lily has reached over 1 million people via social media & over 10,000 people on worldwide stages in the UK, Singapore, Peru, Mexico, UAE.
Lily would like to empower you and 100 million people to be happier, believe in yourselves and go after what you want so you can share your stories in books that transform the world, online courses/workshops that transform the world on global stages and create wealth.
Lily has managed a property business for 12 years and has increased the revenues for that business leveraging the power of a book and adding value.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Lily Patrascu, Awakened Titans Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#LilyPatrascu #AwakenedTitansPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #AuthoryourBrandPodcast
Leadership: Developing Strong and Confident Employees
And sometimes I take things personal because if you're going to start strong with me, you should end strong as well. There's a huge attrition rate in this industry. But Lily, my attrition is natural. I'm going to lose somebody because it's closer to their home. It's a better schedule for their school or their girlfriend works there. But they'll never get the walk of shame. Lily, I'm not going to make you cry. And my ego is fine. I don't need to yell at you or threaten you because you could always quit. I'll bend you. I won't break you. But I need to get you better. I have to get you stronger, more self-reliant and more self-confident. And if I'm able to pay it forward in some sort of way to make you that much more stable and determined, that's how I believe leaders are made.
Quality Control in Telemarketing
And what a shame, because if they had 10 lilies making phone calls, I guarantee the percentages would be different. I also believe in listening to the phone calls and doing quality control. Listen to their rate of speech, how loud they're speaking. Are they pausing? Are they asking transitional sentences? Are they using tie-down questions, if things make sense or sounds good? They're just more engaged.
Ethical Use of Power and Influence
And the riches are yours. You have a very nice life and buy stuff. But gold and jewels lose its luster. I mean, there's only so many dinners you can eat. But if you're in a position of leverage and of authority or some sort of influence, do the right thing. Use that fire for warmth and light. Don't use it to burn people because it's a very special power and it should be used correctly.
Buying Time with Personal Interests
But if someone starts talking about my pinball machines being from Philadelphia, you know, running this cool art deco looking call center, you just bought yourself five minutes, Lily. It's yours to lose. And I think all you need to do is just buy a little 30 seconds to five minutes worth of time to continue your checkpoints and your pass to pitch. It could be done for a dollar or for a million dollars. Either way, it's the same play.
The Importance of Language and Training in Telemarketing
It really all depends on the script. If you're giving me extremely technical words... might take us a while to learn how to pronounce it correctly or if I got to write my scripts phonetically. So at least I say things correctly. Like in real estate, for an example, you can't say escrew. It's escrow. Come on. And so there are certain things you have to switch. But I tell you what, if somebody has been in this industry for 10 or 15 years, they might have bad habits. That might be a cancer. That might be tainted or jaded. But if you bring an individual that's bilingual, which to me bears the mark of higher education, you can mold them. You can really adjust them accordingly and grow them quick. Because once again, they don't have bad habits.
ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod!
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod!
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod!
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod!
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod!
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod!
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod!
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod!
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod!
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
The Priceless Moments with Pets
When people toast, what happens when you see the, and my favorite, I know when it's humans that do it, but when you see people come back from the military and their dogs or pets. Oh yes. I love those videos. You don't cry. You're not human. And so you tell me there's nothing in the world more important than that moment. So how do you put prices on even money? No, no, no. They give it all away to hug their puppy one more time.
Money vs. Self-Respect: A Timeless Question
What happens when you have all the dough? And then you look at yourself in the mirror. Can you respect yourself? Is it worth it? So you realize anybody can get the money. Not everybody has self-respect and dignity. Correct. And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time.
https://youtu.be/qf3cUzsCBZs
https://youtube.com/shorts/0ZwPBpRQRjg
https://youtube.com/shorts/YvXblaU9ylM
https://youtube.com/shorts/Ho2_BAm-YkE
https://youtube.com/shorts/QCEhUm7LQkc
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ACMGDigitalPodcast #AlejandraCarr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
ACMG Digital Podcast, Alejandra Carr, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/qf3cUzsCBZs
Mastering Spanish: A Strategic Edge
I think I was on the same thing. that's awesome you know because you look at like the opportunity you're like i'm gonna take it you know you don't let things stop you so what i built on it took years to learn a second language you see the dedication the cognitive skills the structure and so anybody that has something in common as i mentioned art or athletics architecture or even languages they know what they put in and they also understand what the other person put in so there is that initial respect stepping up to the plate so we can use that medium and so for me my goodness did it give me an advantage so besides looking good and showing up in the suit and being polished and at the ready with my rhetoric by being an anglo sat home from philadelphia with my accent speaking spanish right it was unbelievable the sort of receptions that i would get I literally would have higher contact ratios, conversation times, and my conversion ratios were through the roof. And so I said to myself, is this a special sauce or did I just have a foresight to do this? But I tell you what, when I meet other business owners here in Costa Rica that have done a lot of very good things while we're having dinner and we're talking and sharing the trade, I say, yeah, How's your Spanish? They're like, un poquito. I'm like, nice poquito.
Pop Culture Study: Mastering Communication from Classic TV Characters
The A-Team? Yes. Yes. Do you remember The Face Man, Templeton Peck, played by the great actor Dirk Benedict? Yes. Well, good. Your audience should study him because he was smooth before technology. There was also a show in the 80s called Remington Steel with Pierce Brosnan and Stephanie Zimbalist. Now, if you want to study exceptional rhetoric and delivery, watch that. In fact, I dress like him
Timeless Gestures of Connection
And when you say, well, Richard, what has changed throughout the centuries and millennials? Well, sure, fashion, technology, architecture, but a smile and a hug and a handshake and exchanging food hasn't changed since the beginning of time. And so... I believe if those are the gestures that last throughout the years, and those are the ones I'm going to be focusing on first.
The Value of Local Partnerships in Business
I'm not on a home court advantage. So let's be realistic. I am a guest here and I do not look Tico. So they might be charging me 20% more or making it more difficult for me. So I needed an ace man. I needed a sidekick, a local that can get me not just the discounts, but the flexibility and convenience, but also represent me on the streets. But I tell you what, in order for me to grow, I needed to hire local specialists like an IT director. I needed attorneys, accountants, human resources director, individuals that knew the Codigo del Tarajo, the labor laws and the sort of ins and outs where I just didn't have the time, the ability or just the patience to sit there and learn five years worth of human resources laws. And so I needed to have that faith to extend in order for me to grow. But I mostly did it internally, Alejandra. So these individuals that have shown fidelity and their stripes and can take the good and the bad with me, I would much prefer to have them in more sensitive positions than have somebody that could come in that may be a cancer, has bad habits, starts yelling at my people. Listen, calm down, Billy. And might just not be a good pick.
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In this video, Hahn March Indiana shares five compelling reasons why seniors should prioritize preventative healthcare. From reducing the risk of chronic diseases to improving overall quality of life, Hahn highlights the importance of early detection, regular check-ups, and healthy habits. Learn how preventative care can lead to a longer, healthier, and more independent lifestyle for seniors.
The Peak Performance Greatness Show. Dedicated practice sales. A winning strategy with Richard Blank
On The Peak Performance Greatness Show, your host, Christopher Dedeyan, encourages seasoned business owners and business leaders to share their journeys and expertise and discuss the power of having a growth mindset.
We cover topics including leadership, overcoming challenges and obstacles in business, the successes you have experienced, and how you have developed your habits to be a peak performing individual. We’ll also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Christopher Dedeyan, the creator of this podcast, believes that every individual has a unique and powerful message that can positively impact the world.
Your host, Christopher Dedeyan, talks with Richard Blank of Costa Rica's Call Center. CRCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Description of Episode #63 - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
Christopher Dedeyan
Professional Speaker,
Peak Performance Coach
& Advocate for Learning Disabilities
Christopher Dedeyan is a professional speaker and peak performance expert who helps entrepreneurs, leaders and employees alike manage stress, increase productivity and have more energy. He always gets his message across in a humoristic, charming, energetic and passionate way.
He developed his entrepreneurial skills and communication skills during the five years he built and ran his real estate brokerage company. During that time, Christopher noticed that he could help his colleagues with self-development by incorporating new rituals and habits in their lives that help them not only in their business but in their personal lives as well.
Diagnosed with dyslexia at the age of eight, he was faced with many failures along the way. Because of his relentless attitude of never giving up, the failures taught him how to succeed. He attributes a huge part of his success as an entrepreneur to the lessons he learned growing up in the schooling system as a dyslexic.
Christopher helps his coaching clients to become the best versions of themselves. He truly believes in self-development. He doesn’t only talk the talk but he walks the walk with himself having eight coaches and mentors for all facets and aspects of life. These advisors help him and keep him accountable to become the best version of himself so he can ultimately serve others.
Find your purpose and become a peak performing individual in your professional life and personal life. Christopher will help you get the results you want… Consistently!
I am a professional speaker, peak performance business/life coach and a learning disability advocate. I help people find their purpose and become a peak performing individual in their professional and personal life. The goal of this channel is to optimize people who want to PERFORM with rituals, methodologies and mindset.
I thoroughly believe everybody has a purpose and it is our birthright and duty to live with in that. If every single human on this beautiful planet lives in their purpose, we will go forward with more love, joy, happiness, respect and empathy.
That is why I am committed to helping people get the competitive edge in business and in life by becoming a PEAK PERFORMER.
If you’re living the feast or famine lifestyle and you’re always stressed about money, you need to get off that roller coaster fast. The lack of structure in your business and unorganized agenda is not only the culprit, but also a symptom of an even greater problem that you must first address, before the rest of these puzzle pieces can fall into place. But what can you do about this? The answer lies in mindfulness about everything you do. The way you do anything is the way you do EVERYTHING. So, starting with the details of how you wake up, how you fuel yourself, and the intentional actions you bring to your daily routine, you can begin to perform at peak levels. While most driven entrepreneurs want to skip all the work involved with the details, if you look closely you’ll see that the most successful sales professionals are diligent about consistently following systems that drive results. That’s what Christopher Dedeyan can help you do… develop your Performance Potential by designing structure, rituals, and mindfulness that will dramatically improve your professional results (and have profound effects personally too!)
FEATURED PRESENTATIONS
Right Results Through Right Rituals:
This program is designed to help you discover your purpose and become a peak performing individual in your professional and personal life, all in a way that positively impacts your bottom line. You and your audience will discover:
How to reduce stress and increase productivity by using mindfulness practices in your daily work
Your emotional home (a safe place where you can flourish in all areas of your life)
How to hit emotional balance and consistently control your emotions
How to create a business that’s going to work for you, so you’re not creating a business that you have to work forever.
Get the competitive edge in business & life.
Success Through Brain Chemistry & Energy:
This program is designed to help you understand and get a blueprint of the tricks and methodologies used by the most successful people. The game we are playing is brain chemistry and energy. You and your audience will discover:
How to tap into the success matrix that combines different vibrations of your mind and manifestations to drive you to higher accomplishment and prosperity.
How to use energy and frequency to accomplish your goals by bending reality.
How to utilize your unconscious mind for a greater results.
Are you seeking to get to the next level in your business and personal life? You may have the edge, but do you have what it takes to stay sharp consistently? If you have the desire to reach your peak performance in every aspect of your life and achieve lasting results then coaching is for you!
A private one-on-one coaching session with Christopher is a high-level experience designed to help an individual maximize their potential and take their levels of success both personally and professionally beyond what they ever have experienced in their past.
Christopher has coached all types of entrepreneurs, business people, employees, investors and many more on how to place the right results in their lives that would give them the sustainable and consistent results to become a peak performing individual. The tricks and step-by-step processes to sustain peak performance in your personal life and professional life resonates with all generations. Everybody has the capability to increase their potential. The common belief is that you have to take huge steps in your life to get there but in fact, Christopher will show you that it just takes a consistent 2 mm shift for a sustained period of time.
Christopher helps his clients gain confidence, get clarity, avoid being overwhelmed and reach their goals, faster than they ever thought possible. Christopher has a unique way of empowering people to get into action, make quantum leaps and fast track their success.
Our network of podcasts is 500+ strong and grows by the day. Also, we vet all of the podcasts that we work with very carefully and are cultivating relationships with each one. We get to know their “what,” “why” and the types of guests they are looking for. There is no guessing on our behalf. Successful podcasting is rooted in the community, alignment and synergy on both sides of the mic.
The podcasts that we pitch our clients to are consistent and podcasting pros. They have well established show counts, a solid number of reviews and a prior guest list that is awesome.
We have booked over 5000 guests on podcasts and counting. We will never cold pitch our clients to a podcast in which we do not have an existing relationship. We will always ensure that the shows our clients appear on are professionals, established and well vetted.
We will manage all aspects of pitching and scheduling our clients to podcasts only in complete alignment with the brands and growth goals.
Christopher has spoken in front of over thousands of people. In classrooms, universities, companies & professional associations as a keynote speaker. He has been featured in Le Devoir, Canal Vie’s “La Belle Gang” & has worked with the Ministry of Education of Quebec for their policy on educational success.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Christopher Dedeyan, The Peak Performance Greatness Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#ThePeakPerformanceGreatnessShow #ChristopherDedeyan #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Description of Episode #63. The Peak Performance Greatness Show - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
The Peak Performance Greatness Show. Dedicated practice sales. A winning strategy with Richard Blank
On The Peak Performance Greatness Show, your host, Christopher Dedeyan, encourages seasoned business owners and business leaders to share their journeys and expertise and discuss the power of having a growth mindset.
We cover topics including leadership, overcoming challenges and obstacles in business, the successes you have experienced, and how you have developed your habits to be a peak performing individual. We’ll also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Christopher Dedeyan, the creator of this podcast, believes that every individual has a unique and powerful message that can positively impact the world.
Your host, Christopher Dedeyan, talks with Richard Blank of Costa Rica's Call Center. CRCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Description of Episode #63 - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
Christopher Dedeyan
Professional Speaker,
Peak Performance Coach
& Advocate for Learning Disabilities
Christopher Dedeyan is a professional speaker and peak performance expert who helps entrepreneurs, leaders and employees alike manage stress, increase productivity and have more energy. He always gets his message across in a humoristic, charming, energetic and passionate way.
He developed his entrepreneurial skills and communication skills during the five years he built and ran his real estate brokerage company. During that time, Christopher noticed that he could help his colleagues with self-development by incorporating new rituals and habits in their lives that help them not only in their business but in their personal lives as well.
Diagnosed with dyslexia at the age of eight, he was faced with many failures along the way. Because of his relentless attitude of never giving up, the failures taught him how to succeed. He attributes a huge part of his success as an entrepreneur to the lessons he learned growing up in the schooling system as a dyslexic.
Christopher helps his coaching clients to become the best versions of themselves. He truly believes in self-development. He doesn’t only talk the talk but he walks the walk with himself having eight coaches and mentors for all facets and aspects of life. These advisors help him and keep him accountable to become the best version of himself so he can ultimately serve others.
Find your purpose and become a peak performing individual in your professional life and personal life. Christopher will help you get the results you want… Consistently!
I am a professional speaker, peak performance business/life coach and a learning disability advocate. I help people find their purpose and become a peak performing individual in their professional and personal life. The goal of this channel is to optimize people who want to PERFORM with rituals, methodologies and mindset.
I thoroughly believe everybody has a purpose and it is our birthright and duty to live with in that. If every single human on this beautiful planet lives in their purpose, we will go forward with more love, joy, happiness, respect and empathy.
That is why I am committed to helping people get the competitive edge in business and in life by becoming a PEAK PERFORMER.
If you’re living the feast or famine lifestyle and you’re always stressed about money, you need to get off that roller coaster fast. The lack of structure in your business and unorganized agenda is not only the culprit, but also a symptom of an even greater problem that you must first address, before the rest of these puzzle pieces can fall into place. But what can you do about this? The answer lies in mindfulness about everything you do. The way you do anything is the way you do EVERYTHING. So, starting with the details of how you wake up, how you fuel yourself, and the intentional actions you bring to your daily routine, you can begin to perform at peak levels. While most driven entrepreneurs want to skip all the work involved with the details, if you look closely you’ll see that the most successful sales professionals are diligent about consistently following systems that drive results. That’s what Christopher Dedeyan can help you do… develop your Performance Potential by designing structure, rituals, and mindfulness that will dramatically improve your professional results (and have profound effects personally too!)
FEATURED PRESENTATIONS
Right Results Through Right Rituals:
This program is designed to help you discover your purpose and become a peak performing individual in your professional and personal life, all in a way that positively impacts your bottom line. You and your audience will discover:
How to reduce stress and increase productivity by using mindfulness practices in your daily work
Your emotional home (a safe place where you can flourish in all areas of your life)
How to hit emotional balance and consistently control your emotions
How to create a business that’s going to work for you, so you’re not creating a business that you have to work forever.
Get the competitive edge in business & life.
Success Through Brain Chemistry & Energy:
This program is designed to help you understand and get a blueprint of the tricks and methodologies used by the most successful people. The game we are playing is brain chemistry and energy. You and your audience will discover:
How to tap into the success matrix that combines different vibrations of your mind and manifestations to drive you to higher accomplishment and prosperity.
How to use energy and frequency to accomplish your goals by bending reality.
How to utilize your unconscious mind for a greater results.
Are you seeking to get to the next level in your business and personal life? You may have the edge, but do you have what it takes to stay sharp consistently? If you have the desire to reach your peak performance in every aspect of your life and achieve lasting results then coaching is for you!
A private one-on-one coaching session with Christopher is a high-level experience designed to help an individual maximize their potential and take their levels of success both personally and professionally beyond what they ever have experienced in their past.
Christopher has coached all types of entrepreneurs, business people, employees, investors and many more on how to place the right results in their lives that would give them the sustainable and consistent results to become a peak performing individual. The tricks and step-by-step processes to sustain peak performance in your personal life and professional life resonates with all generations. Everybody has the capability to increase their potential. The common belief is that you have to take huge steps in your life to get there but in fact, Christopher will show you that it just takes a consistent 2 mm shift for a sustained period of time.
Christopher helps his clients gain confidence, get clarity, avoid being overwhelmed and reach their goals, faster than they ever thought possible. Christopher has a unique way of empowering people to get into action, make quantum leaps and fast track their success.
Our network of podcasts is 500+ strong and grows by the day. Also, we vet all of the podcasts that we work with very carefully and are cultivating relationships with each one. We get to know their “what,” “why” and the types of guests they are looking for. There is no guessing on our behalf. Successful podcasting is rooted in the community, alignment and synergy on both sides of the mic.
The podcasts that we pitch our clients to are consistent and podcasting pros. They have well established show counts, a solid number of reviews and a prior guest list that is awesome.
We have booked over 5000 guests on podcasts and counting. We will never cold pitch our clients to a podcast in which we do not have an existing relationship. We will always ensure that the shows our clients appear on are professionals, established and well vetted.
We will manage all aspects of pitching and scheduling our clients to podcasts only in complete alignment with the brands and growth goals.
Christopher has spoken in front of over thousands of people. In classrooms, universities, companies & professional associations as a keynote speaker. He has been featured in Le Devoir, Canal Vie’s “La Belle Gang” & has worked with the Ministry of Education of Quebec for their policy on educational success.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Christopher Dedeyan, The Peak Performance Greatness Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#ThePeakPerformanceGreatnessShow #ChristopherDedeyan #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Description of Episode #63. The Peak Performance Greatness Show - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
The Peak Performance Greatness Show. Dedicated practice sales. A winning strategy with Richard Blank
On The Peak Performance Greatness Show, your host, Christopher Dedeyan, encourages seasoned business owners and business leaders to share their journeys and expertise and discuss the power of having a growth mindset.
We cover topics including leadership, overcoming challenges and obstacles in business, the successes you have experienced, and how you have developed your habits to be a peak performing individual. We’ll also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Christopher Dedeyan, the creator of this podcast, believes that every individual has a unique and powerful message that can positively impact the world.
Your host, Christopher Dedeyan, talks with Richard Blank of Costa Rica's Call Center. CRCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Description of Episode #63 - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
Christopher Dedeyan
Professional Speaker,
Peak Performance Coach
& Advocate for Learning Disabilities
Christopher Dedeyan is a professional speaker and peak performance expert who helps entrepreneurs, leaders and employees alike manage stress, increase productivity and have more energy. He always gets his message across in a humoristic, charming, energetic and passionate way.
He developed his entrepreneurial skills and communication skills during the five years he built and ran his real estate brokerage company. During that time, Christopher noticed that he could help his colleagues with self-development by incorporating new rituals and habits in their lives that help them not only in their business but in their personal lives as well.
Diagnosed with dyslexia at the age of eight, he was faced with many failures along the way. Because of his relentless attitude of never giving up, the failures taught him how to succeed. He attributes a huge part of his success as an entrepreneur to the lessons he learned growing up in the schooling system as a dyslexic.
Christopher helps his coaching clients to become the best versions of themselves. He truly believes in self-development. He doesn’t only talk the talk but he walks the walk with himself having eight coaches and mentors for all facets and aspects of life. These advisors help him and keep him accountable to become the best version of himself so he can ultimately serve others.
Find your purpose and become a peak performing individual in your professional life and personal life. Christopher will help you get the results you want… Consistently!
I am a professional speaker, peak performance business/life coach and a learning disability advocate. I help people find their purpose and become a peak performing individual in their professional and personal life. The goal of this channel is to optimize people who want to PERFORM with rituals, methodologies and mindset.
I thoroughly believe everybody has a purpose and it is our birthright and duty to live with in that. If every single human on this beautiful planet lives in their purpose, we will go forward with more love, joy, happiness, respect and empathy.
That is why I am committed to helping people get the competitive edge in business and in life by becoming a PEAK PERFORMER.
If you’re living the feast or famine lifestyle and you’re always stressed about money, you need to get off that roller coaster fast. The lack of structure in your business and unorganized agenda is not only the culprit, but also a symptom of an even greater problem that you must first address, before the rest of these puzzle pieces can fall into place. But what can you do about this? The answer lies in mindfulness about everything you do. The way you do anything is the way you do EVERYTHING. So, starting with the details of how you wake up, how you fuel yourself, and the intentional actions you bring to your daily routine, you can begin to perform at peak levels. While most driven entrepreneurs want to skip all the work involved with the details, if you look closely you’ll see that the most successful sales professionals are diligent about consistently following systems that drive results. That’s what Christopher Dedeyan can help you do… develop your Performance Potential by designing structure, rituals, and mindfulness that will dramatically improve your professional results (and have profound effects personally too!)
FEATURED PRESENTATIONS
Right Results Through Right Rituals:
This program is designed to help you discover your purpose and become a peak performing individual in your professional and personal life, all in a way that positively impacts your bottom line. You and your audience will discover:
How to reduce stress and increase productivity by using mindfulness practices in your daily work
Your emotional home (a safe place where you can flourish in all areas of your life)
How to hit emotional balance and consistently control your emotions
How to create a business that’s going to work for you, so you’re not creating a business that you have to work forever.
Get the competitive edge in business & life.
Success Through Brain Chemistry & Energy:
This program is designed to help you understand and get a blueprint of the tricks and methodologies used by the most successful people. The game we are playing is brain chemistry and energy. You and your audience will discover:
How to tap into the success matrix that combines different vibrations of your mind and manifestations to drive you to higher accomplishment and prosperity.
How to use energy and frequency to accomplish your goals by bending reality.
How to utilize your unconscious mind for a greater results.
Are you seeking to get to the next level in your business and personal life? You may have the edge, but do you have what it takes to stay sharp consistently? If you have the desire to reach your peak performance in every aspect of your life and achieve lasting results then coaching is for you!
A private one-on-one coaching session with Christopher is a high-level experience designed to help an individual maximize their potential and take their levels of success both personally and professionally beyond what they ever have experienced in their past.
Christopher has coached all types of entrepreneurs, business people, employees, investors and many more on how to place the right results in their lives that would give them the sustainable and consistent results to become a peak performing individual. The tricks and step-by-step processes to sustain peak performance in your personal life and professional life resonates with all generations. Everybody has the capability to increase their potential. The common belief is that you have to take huge steps in your life to get there but in fact, Christopher will show you that it just takes a consistent 2 mm shift for a sustained period of time.
Christopher helps his clients gain confidence, get clarity, avoid being overwhelmed and reach their goals, faster than they ever thought possible. Christopher has a unique way of empowering people to get into action, make quantum leaps and fast track their success.
Our network of podcasts is 500+ strong and grows by the day. Also, we vet all of the podcasts that we work with very carefully and are cultivating relationships with each one. We get to know their “what,” “why” and the types of guests they are looking for. There is no guessing on our behalf. Successful podcasting is rooted in the community, alignment and synergy on both sides of the mic.
The podcasts that we pitch our clients to are consistent and podcasting pros. They have well established show counts, a solid number of reviews and a prior guest list that is awesome.
We have booked over 5000 guests on podcasts and counting. We will never cold pitch our clients to a podcast in which we do not have an existing relationship. We will always ensure that the shows our clients appear on are professionals, established and well vetted.
We will manage all aspects of pitching and scheduling our clients to podcasts only in complete alignment with the brands and growth goals.
Christopher has spoken in front of over thousands of people. In classrooms, universities, companies & professional associations as a keynote speaker. He has been featured in Le Devoir, Canal Vie’s “La Belle Gang” & has worked with the Ministry of Education of Quebec for their policy on educational success.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Christopher Dedeyan, The Peak Performance Greatness Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#ThePeakPerformanceGreatnessShow #ChristopherDedeyan #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Description of Episode #63. The Peak Performance Greatness Show - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
Welcome to the Coaching 4 Companies. Your go-to destination for transformative insights in business strategy, growth, and development. Coach Wayne Brown and our expert team specialize in business consulting, crafting bespoke solutions for optimal business development. Dive into a world of leadership development, where we unveil the ultimate talent development plan. Whether you're seeking business coaching, executive coaching, or career coaching, our channel is your guide to unlocking your full potential. Subscribe now for dynamic content, actionable strategies, and a roadmap to elevate your business to unprecedented heights. Let's embark on a journey of success together!
Forget suits and boardrooms, grab your sunscreen and flip-flops! The ET Project takes a virtual trip to Costa Rica's bustling capital, San Jose, to chat with an icon – Richard Blank. He's not just a business leader, he's the king of pinball and vintage jukeboxes, injecting playful energy into his thriving call center empire.
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
Richard's story is a wild ride from Philadelphia streets to Central American success. Learn how he turned telemarketing into a dance of empathy, built a company on passion and cash, and discovered that happiness is the secret sauce to leadership.
Get ready for laugh-out-loud lessons about gamification, overcoming expectations, and why life's a playground, not a pressure cooker. So crack open a fresh coconut, settle in, and let Richard's infectious enthusiasm guide you on this tropical adventure filled with business wisdom and a whole lot of fun!
0:00 Intro
1:54 Introducing Richard Blank
6:00 Richard's belief system
14:01 Core lessons learned
18:01 Starting own Business
24:27 Call center Business
28:13 Difference towards general populace in BPO industry
33:55 4 to 600 calls a day
38:08 Pinball Wizard
43:43 Final word of wisdom
45:05 Connect with Richard
46:03 Outro
Coach Wayne Brown
Meet Your Catalyst for Change
Hi, I’m Wayne Brown, a Business Consultant, Advisor, and Executive Development Coach. As Founder and CEO of this company, I leverage over 45 years of international experience in all levels of corporate and entrepreneurial organizations, having supported their successful development and growth.
While leading teams globally, I’ve been fortunate to have studied under and been mentored by renowned leaders of industry, who have imparted their knowledge and wisdom with me. Now, after applying those learnings, I’ve refined and developed my signature style, and through our organization, we share these skills to assist other businesses and executives to do the same.
Choose your Path to Success
Whether you are an individual or a business, looking for personal development, or needing a performance boost, our range of products and services are designed to help with that transformative journey to success.
line
Consulting
Optimize your business processes with the help of our strategic insights and achieve long-lasting sustainable performance.
Business Performance
Business Growth
Performance Health Check
Development
Unlock your full potential through our customized development strategies tailored to your unique goals and growth.
Executive Talent Project
Executive Talent Academy
Development Health Check
Coaching
Receive guidance for personal and professional excellence, propelling individuals or teams toward success.
1-on-1 Executive Coaching
Executive Team Coaching
Executive Group Coaching
Expert Insights for Success
Discover the keys to unlocking your full potential through our curated collection of articles.
Here’s how Executives can improve impact and assist participants in understanding
How participants listen can significantly alter their understanding, experience, and overall outcomes.
Which of the five essential facilitation phases have you mastered?
The preparation and opening phases are crucial, but the true test of a facilitator’s skill lies in how they manage
Want the Inside on My Coach’s Tips for becoming a Facilitation Master
It's about guiding a group to achieve their objectives, ensuring every voice is heard, and maintaining a productive and inclusive
A case for using Master Facilitators: The reach is much further than you may imagine.
Be it a sales conference, leadership retreat, onboarding new talent, or celebrating a successful year, the importance of professional facilitation
Consulting, Development and Coaching For Business and Executives
Coaching 4 Companies focus is to partner with organizations, teams, and individual leaders. We offer a variety of professional products and services centering around performance, growth, and success at B2B and B2C levels.
Our promise: Real Performance | Real Growth | Real Success
Consulting – “We partner with you for Real Performance”
Development – “We partner with you for Real Growth”
Coaching – “We partner with you for Real Success”
Skills 4 Executives
The executive services offered by Coaching 4 Companies are performed under the umbrella of Skills 4 Executives Limited (S4E). Originally founded as a Hong Kong-registered company, we now operate in four countries with C4C as one of four business divisions.
CEOs and CHROs, have you asked...
What are our key performance indicators (KPIs) and how are we tracking them?
What are our competitive advantages and how are we leveraging them?
What are the current market trends and how are they impacting business?
How are we managing risk and ensuring business continuity?
What is our vision for the future and how are we working towards it?
What is our leadership pipeline and succession plan?
How are we fostering a culture of continuous learning and development?
Are we promoting diversity and inclusion in our executive ranks?
How are we identifying and addressing skill gaps among our executive talent?
What is our strategy for attracting and retaining top executive talent?
The above, are a sampling of the questions that our professional teams will help explore together with you and your teams to find that optimum performance.
our founder
HE’S AUSTRALIAN MADE
45 years of enjoying all levels of corporate and entrepreneurial life.
Established 9 businesses and founded 2 companies
Lived and worked on multiple continents, with people from more than 100 countries
International best-selling author of two books
“Executive Coach of the Year 2022,” award by CEO Today magazine
Wayne consults and advises businesses on their strategic operations while working with all levels of executives who wish to transition to that next level.
Typically these executives are motivated and know what they want but lack the habits, discipline, and leadership attributes required to transition them to that next level.
They face daily challenges from multiple stakeholders while attempting to manage teams.
These executives need personal development that is often supported by coaching to help generate greater insights and impact.
Secrets Learned from 45 years’ thriving through all levels of professional life
We all face challenges in our private and professional lives. Finding ways to overcome or mitigate those challenges enables us to continue moving forward. By doing this, we lessen the chance of losing focus on the things that truly matter.
I’ve encountered numerous setbacks and disappointment, only to bounce back even stronger and achieve successive new highs each time.
At age 25, newly married and during construction of my first home, suddenly laid off, living from savings and Union handouts.
The ten years that followed consisted of highs and lows, traveling, working, and growing in exotic and remote locations, covering the width and breadth of Australia and New Zealand. From island resorts to iron ore smelters, from icy winters to sweltering summers. From the majestic countryside to barren plains. From starting my first business to being investigated for fraud and embezzlement.
Fast forward 15 more years and those swings continued. As did my learning and growth, with each stumble providing opportunities to pause and reflect, seeking ways to regroup and capitalize, before resuming that upward trajectory.
Turning 50, saw plenty to celebrate – a successful career, living the life of an expat, financially secure, but then came the lows and they were extreme. Aggressive cancer, divorce, and bankruptcy to name just three. The mental and physical challenges were immense.
However, I not only survived but have thrived. Living and working across the world, even becoming a global head of Learning. Along the way I’ve had the pleasure of experiencing enormously diverse cultures with wonderfully gifted people.
My journey in helping others has become my obsession. It’s what ignites the flame that gets me leaping out of bed each morning. There are few rewards greater than being able to utilize my learned skills and support executives who are stuck and unfortunately cannot find clarity. At the same they wish to overcome their career challenges and feel better defined. I feel blessed to work with each of them and cherish the moments as we co-create their future together.
Wayne Brown continues to research and study Organizational and Positive Psychology together with Neuroscience, which support his evidence-based approach to transformative practices with clients across the globe.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Coaching4Companies #waynebrown #theetproject #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Coaching 4 Companies, wayne brown, the et project, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The ET Project Podcast by Wayne Brown. A CEO pinball call center odyssey with Richard Blank
https://youtu.be/5pAedujjRiQ
https://youtu.be/kEth38h7SI8
The Empowering Real Talk Podcast by Coach Kay Wds. Living in our Purpose with motivational speaker Richard Blank.
Positive shifting, risk taking and an amazing story of Elevating awaits you in this episode. The Empowering Real Talk Podcast dives into honest, uncut conversations on personal growth and development, mindset transformation and more to empower a better life for ourselves. If you are looking for motivational, expert insight in understanding your life's purpose, then this podcast is for you!
This conversation was so uplifting! Conversing with Motivational Speaker and outsourcing industry leader Richard Blank. Richard is the Chief Executive Officer for Costa Rica's Call Center since 2008. His proven successful bilingual training to over 10,000 Ticos has deemed amazing success successfully in leading some of the finest telemarketers in the country under Richard's direction and supervision.
https://youtu.be/46Gz8CJHhL4?si=eLSLFPHTSNIIYLSg
Kisha, aka Coach Kay Wds, launched her podcast to discuss uncut and sometimes uncomfortable conversations aimed at bringing awareness, resource and solution to negative, limiting behaviors holding back any type of positive growth, individually and as a whole.
Conversations can consist of but not limited to: negative behaviors and thoughts, generational curses, breaking free from self limited beliefs, family toxicity, and other limiting behaviors.
Kisha and her guests are focused on offering solution based feedback to aid in helping break free from negative setbacks and inspire, motivate and empower our best life. These conversations are necessary!
Want connect with Coach Kay Wds and email directly about potential partnerships?
Kisha is the visionary behind Upgraded MindsetZ, LLC. As an Award-Winning Coach, she focuses on Mindset transformative and start up entrepreneurship for women. Kisha is a motivational speaker, Amazon best-selling author, 2X podcast host, community advocate, and serial entrepreneur.
Life has tons of twists and curves each and every day. You have the power to have the life you seek. Are you ready to become accountable with your past so you can elevate your future? This podcast is the necessary conversations that need to be had about restricted beliefs, toxic influence and how we can start the transformation to live positive, clarity filled lives. Lets dig in!
Kisha Woods - Founder, Upgraded MindsetZ, LLC.
Upgraded MindsetZ mission is to help others dismantle self limiting barriers and instill effective mind-reconditioning policies to effectively amplify their personal and professional lives.
Kisha faced silent battles with her mental well-being throughout the years. In March 2020, she hit a critical low mentally, exhausted by the negative thoughts and turmoil in her mind and this pivotal moment marked the beginning of a transformative journey, which she chronicles in her Amazon Best Selling book, ‘From Havoc to Healing: 30 Days of Reconditioning’.
Kisha founded Upgraded MindsetZ in June 2020 and evolved it into a supportive platform of administrative support, coaching, mentorship, media services, and other inspirational initiatives focused on personal and entrepreneurial growth for women.
After being let go from her corporate job in November 2020, Kisha transitioned into full-time entrepreneurship and hasn’t looked back! She is also the co-owner of UPM Suites in Peoria, IL. UPM is a local resource hub that provides community outreach, beauty-enhancing services, and retail shopping space to other small businesses who offer a diverse range of products and services. Kisha’s areas of expertise include mindset reconditioning, transformative growth, self-prioritization, mental health, societal stigmas, start-up entrepreneurship, supportive mentorship, and more.
She is available for:
Podcasts
Motivational Speaking
Women’s Events
Panel Discussions
Collaborative Efforts
Community Events
We have been helping people who may be stuck in limbo and uncertain about life’s path, make the reconditioning shift into becoming confident, purposeful, and dedicated in amplifying their life’s mission since 2020. Our transformational tools help with:
Replacing outdated beliefs systems and values.
Aligning actions with our authentic selves.
Being supportive of others but NOT at the expense of themselves.
Realigning self-sabotaging habits into self confident growth moves.
Shaking off the procrastinating thoughts.
Becoming self-sufficient, disciplined, and actionable.
Step into their “Unapologetic Empowered Boss’ Era.
Upgraded MindsetZ LLC BBB Business Review IAPLC badge Highly Recommended by Locals On Alignable
National Association of Women Business Owners - Central Il
Kisha Woods - Entrepreneurial Growth
When it comes to the entrepreneur journey, we tailor our resources to your unique brand. Whether you’re a startup or scaling up, we’re here to strategize with you and help you grow! Our supportive platform is here to assist you with:
Purpose and Self-discovery.
Administrative business startup.
Actionable short and long-term strategies.
Time management and productivity.
Elevating your strengths.
Minimizing your weaknesses.
Empowering the entire ecosystem of your brand.
Grab the FREE Guide: The Secret to Develop An Entrepreneurial Mindset!
We can help/provide you with:
LLC/EIN Startup
Google/Social Media Page Management
Accountability Check-ins
Resource Guides
Social Media Tools
Strategic Management
Other tailor-made resources
Our branding services include:
Business Cards Design
Promotional Post Cards Design
Banners / Backdrops
Product labels
Posters
Content Graphics
Upgraded MindsetZ’s ultimate goal is to empower you, as YOU are the heart and soul of your brand. It’s not just about marketing or sales—it’s about the ENTIRE ecosystem as a business owner. Our focus isn’t quick fixes; it’s long-term impact. Our commitment to you is to be a motivational impact so you are confident in knowing you have the utmost support to effectively enable your entrepreneurial success!
Gratitude.
Resilience.
Optimistic.
Wellness.
Thriving.
Happiness.
OVER EVERYTHING!
Upgraded MindsetZ Meetups provide a nurturing environment where women unite, uplift, and inspire one another.
Our mission is to foster a network of like-minded women who share in building a supportive community, networking, and being an inspiring safe space to find motivation to grow personally and professionally. Meetups are held on Sundays. During our virtual community meetup, we will discuss a variety of G.R.O.W.T.H.-filled conversations as well as offer motivating resources to encourage positive growth on your journey.
Kisha Woods is the host of Empowering Real Talk and a life and business coach that focuses on mindset transformation and start-up entrepreneurship.
Learn more about her mission at: https://upgradedmindsetz.life/about-kisha/
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KishaWoods #CoachKayWds #TheEmpoweringRealTalkPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Kisha Woods, The Empowering Real Talk Podcast, Coach Kay Wds, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Living in our Purpose with motivational speaker Richard Blank. The Empowering Real Talk Podcast by Coach Kay Wds.
https://youtu.be/46Gz8CJHhL4?si=eLSLFPHTSNIIYLSg
The Empowering Real Talk Podcast by Coach Kay Wds. Living in our Purpose with motivational speaker Richard Blank.
Positive shifting, risk taking and an amazing story of Elevating awaits you in this episode. The Empowering Real Talk Podcast dives into honest, uncut conversations on personal growth and development, mindset transformation and more to empower a better life for ourselves. If you are looking for motivational, expert insight in understanding your life's purpose, then this podcast is for you!
This conversation was so uplifting! Conversing with Motivational Speaker and outsourcing industry leader Richard Blank. Richard is the Chief Executive Officer for Costa Rica's Call Center since 2008. His proven successful bilingual training to over 10,000 Ticos has deemed amazing success successfully in leading some of the finest telemarketers in the country under Richard's direction and supervision.
https://youtu.be/46Gz8CJHhL4?si=eLSLFPHTSNIIYLSg
Kisha, aka Coach Kay Wds, launched her podcast to discuss uncut and sometimes uncomfortable conversations aimed at bringing awareness, resource and solution to negative, limiting behaviors holding back any type of positive growth, individually and as a whole.
Conversations can consist of but not limited to: negative behaviors and thoughts, generational curses, breaking free from self limited beliefs, family toxicity, and other limiting behaviors.
Kisha and her guests are focused on offering solution based feedback to aid in helping break free from negative setbacks and inspire, motivate and empower our best life. These conversations are necessary!
Want connect with Coach Kay Wds and email directly about potential partnerships?
Kisha is the visionary behind Upgraded MindsetZ, LLC. As an Award-Winning Coach, she focuses on Mindset transformative and start up entrepreneurship for women. Kisha is a motivational speaker, Amazon best-selling author, 2X podcast host, community advocate, and serial entrepreneur.
Life has tons of twists and curves each and every day. You have the power to have the life you seek. Are you ready to become accountable with your past so you can elevate your future? This podcast is the necessary conversations that need to be had about restricted beliefs, toxic influence and how we can start the transformation to live positive, clarity filled lives. Lets dig in!
Kisha Woods - Founder, Upgraded MindsetZ, LLC.
Upgraded MindsetZ mission is to help others dismantle self limiting barriers and instill effective mind-reconditioning policies to effectively amplify their personal and professional lives.
Kisha faced silent battles with her mental well-being throughout the years. In March 2020, she hit a critical low mentally, exhausted by the negative thoughts and turmoil in her mind and this pivotal moment marked the beginning of a transformative journey, which she chronicles in her Amazon Best Selling book, ‘From Havoc to Healing: 30 Days of Reconditioning’.
Kisha founded Upgraded MindsetZ in June 2020 and evolved it into a supportive platform of administrative support, coaching, mentorship, media services, and other inspirational initiatives focused on personal and entrepreneurial growth for women.
After being let go from her corporate job in November 2020, Kisha transitioned into full-time entrepreneurship and hasn’t looked back! She is also the co-owner of UPM Suites in Peoria, IL. UPM is a local resource hub that provides community outreach, beauty-enhancing services, and retail shopping space to other small businesses who offer a diverse range of products and services. Kisha’s areas of expertise include mindset reconditioning, transformative growth, self-prioritization, mental health, societal stigmas, start-up entrepreneurship, supportive mentorship, and more.
She is available for:
Podcasts
Motivational Speaking
Women’s Events
Panel Discussions
Collaborative Efforts
Community Events
We have been helping people who may be stuck in limbo and uncertain about life’s path, make the reconditioning shift into becoming confident, purposeful, and dedicated in amplifying their life’s mission since 2020. Our transformational tools help with:
Replacing outdated beliefs systems and values.
Aligning actions with our authentic selves.
Being supportive of others but NOT at the expense of themselves.
Realigning self-sabotaging habits into self confident growth moves.
Shaking off the procrastinating thoughts.
Becoming self-sufficient, disciplined, and actionable.
Step into their “Unapologetic Empowered Boss’ Era.
Upgraded MindsetZ LLC BBB Business Review IAPLC badge Highly Recommended by Locals On Alignable
National Association of Women Business Owners - Central Il
Kisha Woods - Entrepreneurial Growth
When it comes to the entrepreneur journey, we tailor our resources to your unique brand. Whether you’re a startup or scaling up, we’re here to strategize with you and help you grow! Our supportive platform is here to assist you with:
Purpose and Self-discovery.
Administrative business startup.
Actionable short and long-term strategies.
Time management and productivity.
Elevating your strengths.
Minimizing your weaknesses.
Empowering the entire ecosystem of your brand.
Grab the FREE Guide: The Secret to Develop An Entrepreneurial Mindset!
We can help/provide you with:
LLC/EIN Startup
Google/Social Media Page Management
Accountability Check-ins
Resource Guides
Social Media Tools
Strategic Management
Other tailor-made resources
Our branding services include:
Business Cards Design
Promotional Post Cards Design
Banners / Backdrops
Product labels
Posters
Content Graphics
Upgraded MindsetZ’s ultimate goal is to empower you, as YOU are the heart and soul of your brand. It’s not just about marketing or sales—it’s about the ENTIRE ecosystem as a business owner. Our focus isn’t quick fixes; it’s long-term impact. Our commitment to you is to be a motivational impact so you are confident in knowing you have the utmost support to effectively enable your entrepreneurial success!
Gratitude.
Resilience.
Optimistic.
Wellness.
Thriving.
Happiness.
OVER EVERYTHING!
Upgraded MindsetZ Meetups provide a nurturing environment where women unite, uplift, and inspire one another.
Our mission is to foster a network of like-minded women who share in building a supportive community, networking, and being an inspiring safe space to find motivation to grow personally and professionally. Meetups are held on Sundays. During our virtual community meetup, we will discuss a variety of G.R.O.W.T.H.-filled conversations as well as offer motivating resources to encourage positive growth on your journey.
Kisha Woods is the host of Empowering Real Talk and a life and business coach that focuses on mindset transformation and start-up entrepreneurship.
Learn more about her mission at: https://upgradedmindsetz.life/about-kisha/
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KishaWoods #CoachKayWds #TheEmpoweringRealTalkPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Kisha Woods, The Empowering Real Talk Podcast, Coach Kay Wds, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Living in our Purpose with motivational speaker Richard Blank. The Empowering Real Talk Podcast by Coach Kay Wds.
https://youtu.be/46Gz8CJHhL4?si=eLSLFPHTSNIIYLSg
The Empowering Real Talk Podcast by Coach Kay Wds. Living in our Purpose with motivational speaker Richard Blank.
Positive shifting, risk taking and an amazing story of Elevating awaits you in this episode. The Empowering Real Talk Podcast dives into honest, uncut conversations on personal growth and development, mindset transformation and more to empower a better life for ourselves. If you are looking for motivational, expert insight in understanding your life's purpose, then this podcast is for you!
This conversation was so uplifting! Conversing with Motivational Speaker and outsourcing industry leader Richard Blank. Richard is the Chief Executive Officer for Costa Rica's Call Center since 2008. His proven successful bilingual training to over 10,000 Ticos has deemed amazing success successfully in leading some of the finest telemarketers in the country under Richard's direction and supervision.
https://youtu.be/46Gz8CJHhL4?si=eLSLFPHTSNIIYLSg
Kisha, aka Coach Kay Wds, launched her podcast to discuss uncut and sometimes uncomfortable conversations aimed at bringing awareness, resource and solution to negative, limiting behaviors holding back any type of positive growth, individually and as a whole.
Conversations can consist of but not limited to: negative behaviors and thoughts, generational curses, breaking free from self limited beliefs, family toxicity, and other limiting behaviors.
Kisha and her guests are focused on offering solution based feedback to aid in helping break free from negative setbacks and inspire, motivate and empower our best life. These conversations are necessary!
Want connect with Coach Kay Wds and email directly about potential partnerships?
Kisha is the visionary behind Upgraded MindsetZ, LLC. As an Award-Winning Coach, she focuses on Mindset transformative and start up entrepreneurship for women. Kisha is a motivational speaker, Amazon best-selling author, 2X podcast host, community advocate, and serial entrepreneur.
Life has tons of twists and curves each and every day. You have the power to have the life you seek. Are you ready to become accountable with your past so you can elevate your future? This podcast is the necessary conversations that need to be had about restricted beliefs, toxic influence and how we can start the transformation to live positive, clarity filled lives. Lets dig in!
Kisha Woods - Founder, Upgraded MindsetZ, LLC.
Upgraded MindsetZ mission is to help others dismantle self limiting barriers and instill effective mind-reconditioning policies to effectively amplify their personal and professional lives.
Kisha faced silent battles with her mental well-being throughout the years. In March 2020, she hit a critical low mentally, exhausted by the negative thoughts and turmoil in her mind and this pivotal moment marked the beginning of a transformative journey, which she chronicles in her Amazon Best Selling book, ‘From Havoc to Healing: 30 Days of Reconditioning’.
Kisha founded Upgraded MindsetZ in June 2020 and evolved it into a supportive platform of administrative support, coaching, mentorship, media services, and other inspirational initiatives focused on personal and entrepreneurial growth for women.
After being let go from her corporate job in November 2020, Kisha transitioned into full-time entrepreneurship and hasn’t looked back! She is also the co-owner of UPM Suites in Peoria, IL. UPM is a local resource hub that provides community outreach, beauty-enhancing services, and retail shopping space to other small businesses who offer a diverse range of products and services. Kisha’s areas of expertise include mindset reconditioning, transformative growth, self-prioritization, mental health, societal stigmas, start-up entrepreneurship, supportive mentorship, and more.
She is available for:
Podcasts
Motivational Speaking
Women’s Events
Panel Discussions
Collaborative Efforts
Community Events
We have been helping people who may be stuck in limbo and uncertain about life’s path, make the reconditioning shift into becoming confident, purposeful, and dedicated in amplifying their life’s mission since 2020. Our transformational tools help with:
Replacing outdated beliefs systems and values.
Aligning actions with our authentic selves.
Being supportive of others but NOT at the expense of themselves.
Realigning self-sabotaging habits into self confident growth moves.
Shaking off the procrastinating thoughts.
Becoming self-sufficient, disciplined, and actionable.
Step into their “Unapologetic Empowered Boss’ Era.
Upgraded MindsetZ LLC BBB Business Review IAPLC badge Highly Recommended by Locals On Alignable
National Association of Women Business Owners - Central Il
Kisha Woods - Entrepreneurial Growth
When it comes to the entrepreneur journey, we tailor our resources to your unique brand. Whether you’re a startup or scaling up, we’re here to strategize with you and help you grow! Our supportive platform is here to assist you with:
Purpose and Self-discovery.
Administrative business startup.
Actionable short and long-term strategies.
Time management and productivity.
Elevating your strengths.
Minimizing your weaknesses.
Empowering the entire ecosystem of your brand.
Grab the FREE Guide: The Secret to Develop An Entrepreneurial Mindset!
We can help/provide you with:
LLC/EIN Startup
Google/Social Media Page Management
Accountability Check-ins
Resource Guides
Social Media Tools
Strategic Management
Other tailor-made resources
Our branding services include:
Business Cards Design
Promotional Post Cards Design
Banners / Backdrops
Product labels
Posters
Content Graphics
Upgraded MindsetZ’s ultimate goal is to empower you, as YOU are the heart and soul of your brand. It’s not just about marketing or sales—it’s about the ENTIRE ecosystem as a business owner. Our focus isn’t quick fixes; it’s long-term impact. Our commitment to you is to be a motivational impact so you are confident in knowing you have the utmost support to effectively enable your entrepreneurial success!
Gratitude.
Resilience.
Optimistic.
Wellness.
Thriving.
Happiness.
OVER EVERYTHING!
Upgraded MindsetZ Meetups provide a nurturing environment where women unite, uplift, and inspire one another.
Our mission is to foster a network of like-minded women who share in building a supportive community, networking, and being an inspiring safe space to find motivation to grow personally and professionally. Meetups are held on Sundays. During our virtual community meetup, we will discuss a variety of G.R.O.W.T.H.-filled conversations as well as offer motivating resources to encourage positive growth on your journey.
Kisha Woods is the host of Empowering Real Talk and a life and business coach that focuses on mindset transformation and start-up entrepreneurship.
Learn more about her mission at: https://upgradedmindsetz.life/about-kisha/
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KishaWoods #CoachKayWds #TheEmpoweringRealTalkPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Kisha Woods, The Empowering Real Talk Podcast, Coach Kay Wds, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Living in our Purpose with motivational speaker Richard Blank. The Empowering Real Talk Podcast by Coach Kay Wds.
https://youtu.be/46Gz8CJHhL4?si=eLSLFPHTSNIIYLSg
The Business Of Meetings Podcast hosted by Eric Rozenberg.How to Leverage Call Centers with Richard Blank
The #1 podcast for business owners in the meetings and events industry,
The Business Of Meetings Podcast. If you are an independent business owner in the meeting and event space, this podcast is for you! Your host, Eric Rozenberg has created this show to bring you strategies, tips, and tactics to help your business grow. With more than 20 years in the event industry and planning events for Fortune 100 companies, Eric is prepared to let you in on the insider tactics so you can be successful too!
Richard has had an amazing journey! In this episode 116, he talks about call centers, sales, people retention, life, and entrepreneurship. He explains how to leverage call centers to connect better with your customers and grow your business.
https://youtu.be/DmEuOj1nuRQ?si=j1ozp_byHoT2tAf7
Dedicated to offering content to business owners in the Meetings & Events Industry, Event Business Formula features original interviews from The Business of Meetings Podcast and other videos of interest.
Richard’s journey
After graduating in 1991 from Abington High School in North East Philadelphia, Richard went to the University of Arizona. He majored in Spanish and Communication and focused on public speaking, non-verbal communication, and micro-expression reading. When he was 27 years old, a friend who had a call center invited him to go there to teach English, and he ended up working there for four years.
Starting a call center
In 2008, Richard decided to start a call center with his wife. They began with one seat and fifty hours. Today, fourteen years later, they are 150 strong. They are very selective and reject more accounts than they accept because Richard wants to ensure that he can fulfill his clients’ needs with the accounts that come in, and the agent will be comfortable enough to do the work.
The agents’ experience
Richard respects Costa Rican customs, culture, and native tongue. He also respects the bilingualism of his agents. He can mold brand-new agents, and with older agents, he sometimes has to get rid of bad habits. By properly preparing his agents, he feels he can put them all on a level playing field.
The culture
Sometimes, telemarketers and call center agents feel like numbers or robots, and they feel expendable. So before putting them on the phone, Richard gets to know their names and who they are. He also trains them to give them a base foundation to grow.
Quality calls
Richard likes his agents to focus on doing quality calls. About 30% of all calls come about through referrals. Much of their business happens because they do an excellent job on the first call. By working smarter rather than harder, they earn those referrals.
Growing a business by working with call centers
Growing a business has a lot to do with workforce management. Small business owners in the meetings and events industry can grow their businesses using omnichannel support and emails. By making phone calls, they also get the chance to do up-sales, get referrals, and answer questions.
Put more effort into your communication
Putting more effort into your communication, and making it warmer and more inviting, will separate you from others. If you make outbound calls, send an email, or leave a voicemail, take the time to look at the website or the CEO or business leaders’ LinkedIn profiles to get a sense of the tone or the company culture.
Answering calls
Have your best people answer calls. If there is an overflow, it is worth paying a little extra to work with a blended call center answering service so that you never have to miss that special call!
Cold calls
Doing cold calls represents half of their business. Their forte is appointment setting and lead generation, and they sometimes do surveys.
Outbound calls
Richard believes he has cracked a code for making outbound calls! The best approach for a phone call is to use anonymity (apart from mentioning the name of the company you represent) in the first three to five seconds of the call.
The Buffer Boomerang technique
If someone gives you a negative one, negative two, or a negative three-tone, reduce that tone and make it positive to reset the conversation. Then, show active listening by repeating the question. Land it back at them with a plus-two boomerang response.
Positive escalation
When your call gets transferred, it is the perfect time to give a positive verbal escalation (complimenting someone who works for you) to gain momentum and move forward.
Concluding a call
Calls consist of an introduction, a body, and a conclusion. To conclude, ask if there are any final questions, and then finish up with a military alphabet to double-check the email address of the person to whom you are talking.
Follow up
Follow up with a thank-you email that includes the name of the person who assisted you by transferring your call.
Motivation
Richard’s agents are properly prepared and well-rehearsed. He motivates his team by giving them prizes for meeting their goals. Working with good faith and good intentions also helps them weather the storms.
Reading micro-expressions on the phone
The purest form of communication is phonetics because congruence is where audio matches the visual. Phonetics can be broken down into four different sections:
Tone
Rate
Pitch
Duration
Your tone is the one consistent variable you have when you read micro-expressions. Keep it confident and empathetic.
Mirror imaging
Focus on the speed and pitch of the person you are talking to. Read them initially to see if they are going faster, slower, louder, or softer. After about five minutes, you will notice if there is a spike or dip in their speech. Tone, rate, and pitch can be manipulated. Your ultimate tell-sign is your subconscious answering speed. Then it will be the ideal time for you to ask a tie-down, a pin-down, or a clarification question.
Repetition
Richard suggests that you repeat something from time to time to make sure that the person you are talking to is following along with you. It will also give them time to digest what you have been talking about.
An exit interview
Better phone calls sometimes include an exit interview. You could get five reasons why someone chose your competition or get a suggestion to enhance your services.
OUR APPROACH
To build a successful event business, you must be an artist who can play several instruments and smile at the camera all at the same time.
The Event Business Formula™ is designed to help you clearly address 3 major success arenas:
PEOPLE
If you’re “alone at the top” putting out fires and saving the day, then it’s time to share your leadership challenges with experts and peers. The Event Business Formula will help you and your organization solve problems by ’brainstorming with other professionals who face the same challenges and collaborating one to one with top innovators and experts.
STRATEGY
You’re stellar at putting out fires and creating on the spot solutions. It’s part of your DNA, the very thing clients and colleagues have always praised you for doing, but it’s exhausting and not enough for you anymore! It’s time to stop the insanity and develop new strategies and processes that will move you and your organization to a more fulfilling and profitable position.
TECHNOLOGY
Ever wish you had more time to think, learn and grow? Do you spend countless hours doing business – not building business? Have you’ve heard about the powerful methodologies like Blue Ocean Strategy or Business Model Canvas? We’ll bring you up to speed on these and more, helping you transform your approach, making life easier and more rewarding for you, your clients and your team.
OUR PROGRAMS
Discover how we can help you grow your meetings and events business
Through a combination of online training programs, private coaching, and in-person masterminds, we help entrepreneurs in the meetings and events industry grow and scale their business.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Event Business Formula #TheBusinessOfMeetingsPodcast #EricRozenberg #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Event Business Formula, The Business Of Meetings Podcast, Eric Rozenberg Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Event Business Formula presents: The Business Of Meetings Podcast hosted by Eric Rozenberg. How to Leverage Call Centers with Richard Blank
https://youtu.be/DmEuOj1nuRQ?si=j1ozp_byHoT2tAf7
The Business Of Meetings Podcast hosted by Eric Rozenberg.How to Leverage Call Centers with Richard Blank
The #1 podcast for business owners in the meetings and events industry,
The Business Of Meetings Podcast. If you are an independent business owner in the meeting and event space, this podcast is for you! Your host, Eric Rozenberg has created this show to bring you strategies, tips, and tactics to help your business grow. With more than 20 years in the event industry and planning events for Fortune 100 companies, Eric is prepared to let you in on the insider tactics so you can be successful too!
Richard has had an amazing journey! In this episode 116, he talks about call centers, sales, people retention, life, and entrepreneurship. He explains how to leverage call centers to connect better with your customers and grow your business.
https://youtu.be/DmEuOj1nuRQ?si=j1ozp_byHoT2tAf7
Dedicated to offering content to business owners in the Meetings & Events Industry, Event Business Formula features original interviews from The Business of Meetings Podcast and other videos of interest.
Richard’s journey
After graduating in 1991 from Abington High School in North East Philadelphia, Richard went to the University of Arizona. He majored in Spanish and Communication and focused on public speaking, non-verbal communication, and micro-expression reading. When he was 27 years old, a friend who had a call center invited him to go there to teach English, and he ended up working there for four years.
Starting a call center
In 2008, Richard decided to start a call center with his wife. They began with one seat and fifty hours. Today, fourteen years later, they are 150 strong. They are very selective and reject more accounts than they accept because Richard wants to ensure that he can fulfill his clients’ needs with the accounts that come in, and the agent will be comfortable enough to do the work.
The agents’ experience
Richard respects Costa Rican customs, culture, and native tongue. He also respects the bilingualism of his agents. He can mold brand-new agents, and with older agents, he sometimes has to get rid of bad habits. By properly preparing his agents, he feels he can put them all on a level playing field.
The culture
Sometimes, telemarketers and call center agents feel like numbers or robots, and they feel expendable. So before putting them on the phone, Richard gets to know their names and who they are. He also trains them to give them a base foundation to grow.
Quality calls
Richard likes his agents to focus on doing quality calls. About 30% of all calls come about through referrals. Much of their business happens because they do an excellent job on the first call. By working smarter rather than harder, they earn those referrals.
Growing a business by working with call centers
Growing a business has a lot to do with workforce management. Small business owners in the meetings and events industry can grow their businesses using omnichannel support and emails. By making phone calls, they also get the chance to do up-sales, get referrals, and answer questions.
Put more effort into your communication
Putting more effort into your communication, and making it warmer and more inviting, will separate you from others. If you make outbound calls, send an email, or leave a voicemail, take the time to look at the website or the CEO or business leaders’ LinkedIn profiles to get a sense of the tone or the company culture.
Answering calls
Have your best people answer calls. If there is an overflow, it is worth paying a little extra to work with a blended call center answering service so that you never have to miss that special call!
Cold calls
Doing cold calls represents half of their business. Their forte is appointment setting and lead generation, and they sometimes do surveys.
Outbound calls
Richard believes he has cracked a code for making outbound calls! The best approach for a phone call is to use anonymity (apart from mentioning the name of the company you represent) in the first three to five seconds of the call.
The Buffer Boomerang technique
If someone gives you a negative one, negative two, or a negative three-tone, reduce that tone and make it positive to reset the conversation. Then, show active listening by repeating the question. Land it back at them with a plus-two boomerang response.
Positive escalation
When your call gets transferred, it is the perfect time to give a positive verbal escalation (complimenting someone who works for you) to gain momentum and move forward.
Concluding a call
Calls consist of an introduction, a body, and a conclusion. To conclude, ask if there are any final questions, and then finish up with a military alphabet to double-check the email address of the person to whom you are talking.
Follow up
Follow up with a thank-you email that includes the name of the person who assisted you by transferring your call.
Motivation
Richard’s agents are properly prepared and well-rehearsed. He motivates his team by giving them prizes for meeting their goals. Working with good faith and good intentions also helps them weather the storms.
Reading micro-expressions on the phone
The purest form of communication is phonetics because congruence is where audio matches the visual. Phonetics can be broken down into four different sections:
Tone
Rate
Pitch
Duration
Your tone is the one consistent variable you have when you read micro-expressions. Keep it confident and empathetic.
Mirror imaging
Focus on the speed and pitch of the person you are talking to. Read them initially to see if they are going faster, slower, louder, or softer. After about five minutes, you will notice if there is a spike or dip in their speech. Tone, rate, and pitch can be manipulated. Your ultimate tell-sign is your subconscious answering speed. Then it will be the ideal time for you to ask a tie-down, a pin-down, or a clarification question.
Repetition
Richard suggests that you repeat something from time to time to make sure that the person you are talking to is following along with you. It will also give them time to digest what you have been talking about.
An exit interview
Better phone calls sometimes include an exit interview. You could get five reasons why someone chose your competition or get a suggestion to enhance your services.
OUR APPROACH
To build a successful event business, you must be an artist who can play several instruments and smile at the camera all at the same time.
The Event Business Formula™ is designed to help you clearly address 3 major success arenas:
PEOPLE
If you’re “alone at the top” putting out fires and saving the day, then it’s time to share your leadership challenges with experts and peers. The Event Business Formula will help you and your organization solve problems by ’brainstorming with other professionals who face the same challenges and collaborating one to one with top innovators and experts.
STRATEGY
You’re stellar at putting out fires and creating on the spot solutions. It’s part of your DNA, the very thing clients and colleagues have always praised you for doing, but it’s exhausting and not enough for you anymore! It’s time to stop the insanity and develop new strategies and processes that will move you and your organization to a more fulfilling and profitable position.
TECHNOLOGY
Ever wish you had more time to think, learn and grow? Do you spend countless hours doing business – not building business? Have you’ve heard about the powerful methodologies like Blue Ocean Strategy or Business Model Canvas? We’ll bring you up to speed on these and more, helping you transform your approach, making life easier and more rewarding for you, your clients and your team.
OUR PROGRAMS
Discover how we can help you grow your meetings and events business
Through a combination of online training programs, private coaching, and in-person masterminds, we help entrepreneurs in the meetings and events industry grow and scale their business.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Event Business Formula #TheBusinessOfMeetingsPodcast #EricRozenberg #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Event Business Formula, The Business Of Meetings Podcast, Eric Rozenberg Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Event Business Formula presents: The Business Of Meetings Podcast hosted by Eric Rozenberg. How to Leverage Call Centers with Richard Blank
https://youtu.be/DmEuOj1nuRQ?si=j1ozp_byHoT2tAf7
The Business Of Meetings Podcast hosted by Eric Rozenberg.How to Leverage Call Centers with Richard Blank
The #1 podcast for business owners in the meetings and events industry,
The Business Of Meetings Podcast. If you are an independent business owner in the meeting and event space, this podcast is for you! Your host, Eric Rozenberg has created this show to bring you strategies, tips, and tactics to help your business grow. With more than 20 years in the event industry and planning events for Fortune 100 companies, Eric is prepared to let you in on the insider tactics so you can be successful too!
Richard has had an amazing journey! In this episode 116, he talks about call centers, sales, people retention, life, and entrepreneurship. He explains how to leverage call centers to connect better with your customers and grow your business.
https://youtu.be/DmEuOj1nuRQ?si=j1ozp_byHoT2tAf7
Dedicated to offering content to business owners in the Meetings & Events Industry, Event Business Formula features original interviews from The Business of Meetings Podcast and other videos of interest.
Richard’s journey
After graduating in 1991 from Abington High School in North East Philadelphia, Richard went to the University of Arizona. He majored in Spanish and Communication and focused on public speaking, non-verbal communication, and micro-expression reading. When he was 27 years old, a friend who had a call center invited him to go there to teach English, and he ended up working there for four years.
Starting a call center
In 2008, Richard decided to start a call center with his wife. They began with one seat and fifty hours. Today, fourteen years later, they are 150 strong. They are very selective and reject more accounts than they accept because Richard wants to ensure that he can fulfill his clients’ needs with the accounts that come in, and the agent will be comfortable enough to do the work.
The agents’ experience
Richard respects Costa Rican customs, culture, and native tongue. He also respects the bilingualism of his agents. He can mold brand-new agents, and with older agents, he sometimes has to get rid of bad habits. By properly preparing his agents, he feels he can put them all on a level playing field.
The culture
Sometimes, telemarketers and call center agents feel like numbers or robots, and they feel expendable. So before putting them on the phone, Richard gets to know their names and who they are. He also trains them to give them a base foundation to grow.
Quality calls
Richard likes his agents to focus on doing quality calls. About 30% of all calls come about through referrals. Much of their business happens because they do an excellent job on the first call. By working smarter rather than harder, they earn those referrals.
Growing a business by working with call centers
Growing a business has a lot to do with workforce management. Small business owners in the meetings and events industry can grow their businesses using omnichannel support and emails. By making phone calls, they also get the chance to do up-sales, get referrals, and answer questions.
Put more effort into your communication
Putting more effort into your communication, and making it warmer and more inviting, will separate you from others. If you make outbound calls, send an email, or leave a voicemail, take the time to look at the website or the CEO or business leaders’ LinkedIn profiles to get a sense of the tone or the company culture.
Answering calls
Have your best people answer calls. If there is an overflow, it is worth paying a little extra to work with a blended call center answering service so that you never have to miss that special call!
Cold calls
Doing cold calls represents half of their business. Their forte is appointment setting and lead generation, and they sometimes do surveys.
Outbound calls
Richard believes he has cracked a code for making outbound calls! The best approach for a phone call is to use anonymity (apart from mentioning the name of the company you represent) in the first three to five seconds of the call.
The Buffer Boomerang technique
If someone gives you a negative one, negative two, or a negative three-tone, reduce that tone and make it positive to reset the conversation. Then, show active listening by repeating the question. Land it back at them with a plus-two boomerang response.
Positive escalation
When your call gets transferred, it is the perfect time to give a positive verbal escalation (complimenting someone who works for you) to gain momentum and move forward.
Concluding a call
Calls consist of an introduction, a body, and a conclusion. To conclude, ask if there are any final questions, and then finish up with a military alphabet to double-check the email address of the person to whom you are talking.
Follow up
Follow up with a thank-you email that includes the name of the person who assisted you by transferring your call.
Motivation
Richard’s agents are properly prepared and well-rehearsed. He motivates his team by giving them prizes for meeting their goals. Working with good faith and good intentions also helps them weather the storms.
Reading micro-expressions on the phone
The purest form of communication is phonetics because congruence is where audio matches the visual. Phonetics can be broken down into four different sections:
Tone
Rate
Pitch
Duration
Your tone is the one consistent variable you have when you read micro-expressions. Keep it confident and empathetic.
Mirror imaging
Focus on the speed and pitch of the person you are talking to. Read them initially to see if they are going faster, slower, louder, or softer. After about five minutes, you will notice if there is a spike or dip in their speech. Tone, rate, and pitch can be manipulated. Your ultimate tell-sign is your subconscious answering speed. Then it will be the ideal time for you to ask a tie-down, a pin-down, or a clarification question.
Repetition
Richard suggests that you repeat something from time to time to make sure that the person you are talking to is following along with you. It will also give them time to digest what you have been talking about.
An exit interview
Better phone calls sometimes include an exit interview. You could get five reasons why someone chose your competition or get a suggestion to enhance your services.
OUR APPROACH
To build a successful event business, you must be an artist who can play several instruments and smile at the camera all at the same time.
The Event Business Formula™ is designed to help you clearly address 3 major success arenas:
PEOPLE
If you’re “alone at the top” putting out fires and saving the day, then it’s time to share your leadership challenges with experts and peers. The Event Business Formula will help you and your organization solve problems by ’brainstorming with other professionals who face the same challenges and collaborating one to one with top innovators and experts.
STRATEGY
You’re stellar at putting out fires and creating on the spot solutions. It’s part of your DNA, the very thing clients and colleagues have always praised you for doing, but it’s exhausting and not enough for you anymore! It’s time to stop the insanity and develop new strategies and processes that will move you and your organization to a more fulfilling and profitable position.
TECHNOLOGY
Ever wish you had more time to think, learn and grow? Do you spend countless hours doing business – not building business? Have you’ve heard about the powerful methodologies like Blue Ocean Strategy or Business Model Canvas? We’ll bring you up to speed on these and more, helping you transform your approach, making life easier and more rewarding for you, your clients and your team.
OUR PROGRAMS
Discover how we can help you grow your meetings and events business
Through a combination of online training programs, private coaching, and in-person masterminds, we help entrepreneurs in the meetings and events industry grow and scale their business.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Event Business Formula #TheBusinessOfMeetingsPodcast #EricRozenberg #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Event Business Formula, The Business Of Meetings Podcast, Eric Rozenberg Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Event Business Formula presents: The Business Of Meetings Podcast hosted by Eric Rozenberg. How to Leverage Call Centers with Richard Blank
https://youtu.be/DmEuOj1nuRQ?si=j1ozp_byHoT2tAf7
The Adaptive Executive Podcast by Greg Ballard. A Positive Call Centre Culture with Richard Blank.
Your host, Greg Ballard, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center is a state of the art BPO Telemarketing outsource company that personally trains call centers across Central America. They are bilingual and professionally trained and they can do the same for your staff.
https://youtu.be/nDFhRVW3XXc?si=XhLnezaxHzYkpYO9
The Adaptive Executive podcast host, founder, and CEO of Five C Consulting Greg Ballard is based in Northern Virginia. Greg has 25+ years of extensive experience in management and leadership development for start-ups, corporate, entrepreneurial, and faith-based enterprises. Five C Consulting works with a diverse set of clients ranging from mid-size tech companies, large government agencies, military, and non-profits to radically improve strategic investments and organizational performance. Greg has led and managed over 300+ business units and has mentored more than 225 leaders.
Listen in on “The Adaptive Executive” where they share stories from leading executives and discuss how to keep yourself and your organization adaptive and your employees engaged. In this episode, Greg Ballard and I discuss applying the mindset of being both adaptive as an executive and being innovative at the same time when working though organizational development processes and opportunities. Also hear why asking great questions can really have an impact on your team and the innovation in your organization. Check out the episode now!
Greg Ballard is the founder and CEO of Five C Consulting, a boutique firm based in Washington, D.C. Metro. His company works with a diverse set of clients ranging from mid-sized tech companies, large government agencies, military, and non-profits to radically improve strategic people investments and organizational performance.
With over 20+ years of experience, Greg has developed extensive experience in management and leadership development through start-up, corporate, entrepreneurial, and faith-based enterprises. In prior roles, Greg has led and managed business units of 300+ and has personally mentored over 225 leaders. Greg has facilitated 300+ classroom/workshop experiences and organized or supported 1,400 large event experiences.
Over the past six years, Greg has actively worked with CEO’s, operational executives, mid-level managers, and small business owners to improve their mindset, business habits and overall approach to management and leadership. He has helped executive professionals improve productivity, communicating difficult feedback, navigating politics, influencing, strategic decision making, mindset, designing habits that last and other management and leadership challenges.
Greg holds an undergraduate degree in Cross-Cultural Communications and has participated in or led eight foreign service trips around the world. Greg is active in his community, a member of a regional chamber, and support of several non-profit organizations.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#THEADAPTIVEEXECUTIVE #GREGBALLARD #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
the adaptive executive, greg ballard, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/nDFhRVW3XXc?si=XhLnezaxHzYkpYO9
Your host, Greg Ballard, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center is a state of the art BPO Telemarketing outsource company that personally trains call centers across Central America. They are bilingual and professionally trained and they can do the same for your staff.
https://youtu.be/nDFhRVW3XXc?si=XhLnezaxHzYkpYO9
The Adaptive Executive podcast host, founder, and CEO of Five C Consulting Greg Ballard is based in Northern Virginia. Greg has 25+ years of extensive experience in management and leadership development for start-ups, corporate, entrepreneurial, and faith-based enterprises. Five C Consulting works with a diverse set of clients ranging from mid-size tech companies, large government agencies, military, and non-profits to radically improve strategic investments and organizational performance. Greg has led and managed over 300+ business units and has mentored more than 225 leaders.
Listen in on “The Adaptive Executive” where they share stories from leading executives and discuss how to keep yourself and your organization adaptive and your employees engaged. In this episode, Greg Ballard and I discuss applying the mindset of being both adaptive as an executive and being innovative at the same time when working though organizational development processes and opportunities. Also hear why asking great questions can really have an impact on your team and the innovation in your organization. Check out the episode now!
Greg Ballard is the founder and CEO of Five C Consulting, a boutique firm based in Washington, D.C. Metro. His company works with a diverse set of clients ranging from mid-sized tech companies, large government agencies, military, and non-profits to radically improve strategic people investments and organizational performance.
With over 20+ years of experience, Greg has developed extensive experience in management and leadership development through start-up, corporate, entrepreneurial, and faith-based enterprises. In prior roles, Greg has led and managed business units of 300+ and has personally mentored over 225 leaders. Greg has facilitated 300+ classroom/workshop experiences and organized or supported 1,400 large event experiences.
Over the past six years, Greg has actively worked with CEO’s, operational executives, mid-level managers, and small business owners to improve their mindset, business habits and overall approach to management and leadership. He has helped executive professionals improve productivity, communicating difficult feedback, navigating politics, influencing, strategic decision making, mindset, designing habits that last and other management and leadership challenges.
Greg holds an undergraduate degree in Cross-Cultural Communications and has participated in or led eight foreign service trips around the world. Greg is active in his community, a member of a regional chamber, and support of several non-profit organizations.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#THEADAPTIVEEXECUTIVE #GREGBALLARD #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
the adaptive executive, greg ballard, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Adaptive Executive Podcast. Positive Call Center Culture with Richard Blank. Episode 19.
https://youtu.be/nDFhRVW3XXc?si=XhLnezaxHzYkpYO9
The Adaptive Executive Podcast by Greg Ballard. A Positive Call Centre Culture with Richard Blank.
Your host, Greg Ballard, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center is a state of the art BPO Telemarketing outsource company that personally trains call centers across Central America. They are bilingual and professionally trained and they can do the same for your staff.
https://youtu.be/nDFhRVW3XXc?si=XhLnezaxHzYkpYO9
The Adaptive Executive podcast host, founder, and CEO of Five C Consulting Greg Ballard is based in Northern Virginia. Greg has 25+ years of extensive experience in management and leadership development for start-ups, corporate, entrepreneurial, and faith-based enterprises. Five C Consulting works with a diverse set of clients ranging from mid-size tech companies, large government agencies, military, and non-profits to radically improve strategic investments and organizational performance. Greg has led and managed over 300+ business units and has mentored more than 225 leaders.
Listen in on “The Adaptive Executive” where they share stories from leading executives and discuss how to keep yourself and your organization adaptive and your employees engaged. In this episode, Greg Ballard and I discuss applying the mindset of being both adaptive as an executive and being innovative at the same time when working though organizational development processes and opportunities. Also hear why asking great questions can really have an impact on your team and the innovation in your organization. Check out the episode now!
Greg Ballard is the founder and CEO of Five C Consulting, a boutique firm based in Washington, D.C. Metro. His company works with a diverse set of clients ranging from mid-sized tech companies, large government agencies, military, and non-profits to radically improve strategic people investments and organizational performance.
With over 20+ years of experience, Greg has developed extensive experience in management and leadership development through start-up, corporate, entrepreneurial, and faith-based enterprises. In prior roles, Greg has led and managed business units of 300+ and has personally mentored over 225 leaders. Greg has facilitated 300+ classroom/workshop experiences and organized or supported 1,400 large event experiences.
Over the past six years, Greg has actively worked with CEO’s, operational executives, mid-level managers, and small business owners to improve their mindset, business habits and overall approach to management and leadership. He has helped executive professionals improve productivity, communicating difficult feedback, navigating politics, influencing, strategic decision making, mindset, designing habits that last and other management and leadership challenges.
Greg holds an undergraduate degree in Cross-Cultural Communications and has participated in or led eight foreign service trips around the world. Greg is active in his community, a member of a regional chamber, and support of several non-profit organizations.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#THEADAPTIVEEXECUTIVE #GREGBALLARD #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
the adaptive executive, greg ballard, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Adaptive Executive Podcast. Positive Call Center Culture with Richard Blank. Episode 19.
https://youtu.be/nDFhRVW3XXc?si=XhLnezaxHzYkpYO9
The Successful Quitters podcast. North American telemarketing style in Central America with Richard Blank.
"AN AMERICAN SUCCESSFULLY TELEMARKETING FROM LATIN AMERICA" Interview w/ Richard Blank
WHO IS A "SUCCESSFUL QUITTER"?
An individual that has overcame obstacles and quit the bad to become successful in their arena.
https://youtu.be/hMEUKX-aZbg
As an entrepreneur, I have found myself looking for support in different podcasts. Some of my toughest moments, when I found no answers from the people that surrounded me, I was able to find what I was looking for in a conversation I heard through Spotify. As I continue to grow in my entrepreneurial journey, I want to provide a safe space, where people can find their answers through our interviews. They say that "once a quitter, always a quitter, " but I say that "without quitting the bad habits, there is no growth". I hope to encourage one another, and rise to the top together!
Sara Nunez Bee
Sara Nunez interviews Richard Blank, who shares his unique journey from the United States to Costa Rica and his experiences in telemarketing and restoring jukeboxes. Richard discusses the challenges and rewards of telemarketing, the importance of building rapport with customers, and strategies for dealing with rejection. He also shares his passion for restoring jukeboxes and his plans for the future, including creating educational toys for children. Throughout the conversation, Richard emphasizes the power of manners, energy, and listening in sales. The episode concludes with Richard's contact information for those interested in connecting with him.
CHAPTERS:
00:00 Introduction and Icebreaker
00:33 Fun Questions
01:09 Time Travel and Immortality
02:50 Introduction of Guest
03:20 Guest's Background and Move to Costa Rica
04:03 Childhood and Early Life
07:12 Relationship with Parents
08:51 Sports and Hobbies
09:24 Transition to Telemarketing
10:46 Passion for Restoring Jukeboxes
12:23 Telemarketing Strategies
15:03 Taking the Leap of Faith
17:59 Delivering the News to Parents
19:32 Finding Love in Costa Rica
21:25 Language Barrier in Telemarketing
23:17 Challenges and Rewards of Telemarketing
24:37 Passion for Jukeboxes and Pimble
26:41 Price Range of Jukeboxes
28:04 Telemarketing Tips
30:15 Importance of Building Rapport
32:29 Dealing with Rejection in Sales
33:37 Maintaining a Positive Attitude
34:46 The Power of Manners and Energy
36:18 Understanding the Customer's Perspective
37:20 The Importance of Listening
38:37 Giving Back through Scholarships
40:12 Teaching Children through Play
41:28 The Future and Goals
46:22 Conclusion and Final Thoughts
50:39 Contact Information
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
Sara Nunez Bee, Successful quitters podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
North America sales style in Latin America with Richard Blank.The Successful Quitters podcast.
https://youtu.be/hMEUKX-aZbg
The Successful Quitters podcast. North American telemarketing style in Central America with Richard Blank.
"AN AMERICAN SUCCESSFULLY TELEMARKETING FROM LATIN AMERICA" Interview w/ Richard Blank
WHO IS A "SUCCESSFUL QUITTER"?
An individual that has overcame obstacles and quit the bad to become successful in their arena.
https://youtu.be/hMEUKX-aZbg
As an entrepreneur, I have found myself looking for support in different podcasts. Some of my toughest moments, when I found no answers from the people that surrounded me, I was able to find what I was looking for in a conversation I heard through Spotify. As I continue to grow in my entrepreneurial journey, I want to provide a safe space, where people can find their answers through our interviews. They say that "once a quitter, always a quitter, " but I say that "without quitting the bad habits, there is no growth". I hope to encourage one another, and rise to the top together!
Sara Nunez Bee
Sara Nunez interviews Richard Blank, who shares his unique journey from the United States to Costa Rica and his experiences in telemarketing and restoring jukeboxes. Richard discusses the challenges and rewards of telemarketing, the importance of building rapport with customers, and strategies for dealing with rejection. He also shares his passion for restoring jukeboxes and his plans for the future, including creating educational toys for children. Throughout the conversation, Richard emphasizes the power of manners, energy, and listening in sales. The episode concludes with Richard's contact information for those interested in connecting with him.
CHAPTERS:
00:00 Introduction and Icebreaker
00:33 Fun Questions
01:09 Time Travel and Immortality
02:50 Introduction of Guest
03:20 Guest's Background and Move to Costa Rica
04:03 Childhood and Early Life
07:12 Relationship with Parents
08:51 Sports and Hobbies
09:24 Transition to Telemarketing
10:46 Passion for Restoring Jukeboxes
12:23 Telemarketing Strategies
15:03 Taking the Leap of Faith
17:59 Delivering the News to Parents
19:32 Finding Love in Costa Rica
21:25 Language Barrier in Telemarketing
23:17 Challenges and Rewards of Telemarketing
24:37 Passion for Jukeboxes and Pimble
26:41 Price Range of Jukeboxes
28:04 Telemarketing Tips
30:15 Importance of Building Rapport
32:29 Dealing with Rejection in Sales
33:37 Maintaining a Positive Attitude
34:46 The Power of Manners and Energy
36:18 Understanding the Customer's Perspective
37:20 The Importance of Listening
38:37 Giving Back through Scholarships
40:12 Teaching Children through Play
41:28 The Future and Goals
46:22 Conclusion and Final Thoughts
50:39 Contact Information
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
Sara Nunez Bee, Successful quitters podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
North America sales style in Latin America with Richard Blank.The Successful Quitters podcast.
https://youtu.be/hMEUKX-aZbg
The Successful Quitters podcast. North America telemarketing style in Central America with Richard Blank.
"AN AMERICAN SUCCESSFULLY TELEMARKETING FROM LATIN AMERICA" Interview w/ Richard Blank
WHO IS A "SUCCESSFUL QUITTER"?
An individual that has overcame obstacles and quit the bad to become successful in their arena.
https://youtu.be/hMEUKX-aZbg
As an entrepreneur, I have found myself looking for support in different podcasts. Some of my toughest moments, when I found no answers from the people that surrounded me, I was able to find what I was looking for in a conversation I heard through Spotify. As I continue to grow in my entrepreneurial journey, I want to provide a safe space, where people can find their answers through our interviews. They say that "once a quitter, always a quitter, " but I say that "without quitting the bad habits, there is no growth". I hope to encourage one another, and rise to the top together!
Sara Nunez Bee
Sara Nunez interviews Richard Blank, who shares his unique journey from the United States to Costa Rica and his experiences in telemarketing and restoring jukeboxes. Richard discusses the challenges and rewards of telemarketing, the importance of building rapport with customers, and strategies for dealing with rejection. He also shares his passion for restoring jukeboxes and his plans for the future, including creating educational toys for children. Throughout the conversation, Richard emphasizes the power of manners, energy, and listening in sales. The episode concludes with Richard's contact information for those interested in connecting with him.
CHAPTERS:
00:00 Introduction and Icebreaker
00:33 Fun Questions
01:09 Time Travel and Immortality
02:50 Introduction of Guest
03:20 Guest's Background and Move to Costa Rica
04:03 Childhood and Early Life
07:12 Relationship with Parents
08:51 Sports and Hobbies
09:24 Transition to Telemarketing
10:46 Passion for Restoring Jukeboxes
12:23 Telemarketing Strategies
15:03 Taking the Leap of Faith
17:59 Delivering the News to Parents
19:32 Finding Love in Costa Rica
21:25 Language Barrier in Telemarketing
23:17 Challenges and Rewards of Telemarketing
24:37 Passion for Jukeboxes and Pimble
26:41 Price Range of Jukeboxes
28:04 Telemarketing Tips
30:15 Importance of Building Rapport
32:29 Dealing with Rejection in Sales
33:37 Maintaining a Positive Attitude
34:46 The Power of Manners and Energy
36:18 Understanding the Customer's Perspective
37:20 The Importance of Listening
38:37 Giving Back through Scholarships
40:12 Teaching Children through Play
41:28 The Future and Goals
46:22 Conclusion and Final Thoughts
50:39 Contact Information
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee
Sara Nunez Bee, Successful quitters podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
North America sales style in Latin America with Richard Blank.The Successful Quitters podcast.
https://youtu.be/hMEUKX-aZbg
Street Smart Business Leaders Podcast. Understanding virtual consumers mindset with Richard Blank.
On Street Smart Business Leaders, your host, Michon Ellis, encourages entrepreneurs and business leaders to share their expertise and stories of adjusting to ever-evolving consumer habits. We cover topics like business challenges, client success stories, and of course, how and what products our guests are passionate about. We also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Episode #16. Your host, Michon Ellis, talks with Richard Blank of Costa Rica Call Center. Costa Rica Call Center is a state-of-the-art BPO telemarketing outsource company. CRCC's crew is bilingual and capable of handling any size BPO while offering expansion or staying in contact of customers without stress or added time to hire and train telemarketers yourself.
Michon Ellis:
Entrepreneur, Chief Marketing & Communications Officer; Growth Driver, GTM Strategist - Former McDonald’s Director of Global Communications
A growth-oriented Chief Communications Officer with more than 25 years of global and domestic corporate communications and public relations experience.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #Street SmartBusinessLeadersPodcast #Michon Ellis
Michon Ellis, Street Smart Business Leaders Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Understanding virtual consumers mindset with Richard Blank. Street Smart Business Leaders Podcast.
https://youtu.be/36rIzAlj4c0
Street Smart Business Leaders Podcast. Understanding virtual consumers mindset with Richard Blank.
On Street Smart Business Leaders, your host, Michon Ellis, encourages entrepreneurs and business leaders to share their expertise and stories of adjusting to ever-evolving consumer habits. We cover topics like business challenges, client success stories, and of course, how and what products our guests are passionate about. We also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Episode #16. Your host, Michon Ellis, talks with Richard Blank of Costa Rica Call Center. Costa Rica Call Center is a state-of-the-art BPO telemarketing outsource company. CRCC's crew is bilingual and capable of handling any size BPO while offering expansion or staying in contact of customers without stress or added time to hire and train telemarketers yourself.
Michon Ellis:
Entrepreneur, Chief Marketing & Communications Officer; Growth Driver, GTM Strategist - Former McDonald’s Director of Global Communications
A growth-oriented Chief Communications Officer with more than 25 years of global and domestic corporate communications and public relations experience.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #Street SmartBusinessLeadersPodcast #Michon Ellis
Michon Ellis, Street Smart Business Leaders Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
Understanding virtual consumers mindset with Richard Blank. Street Smart Business Leaders Podcast.
https://youtu.be/36rIzAlj4c0
