Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez.
Not your typical call Center that you used to
communication is the key respect is a virtue
18 and over any age demographic
if you qualified you're hired simple mathematics
play some vintage videos before your shift begins
increase your sales metrics it all depends
you want success you got to earn it nothing comes easy
honesty and integrity quality over quantity
Rich is the president Grace the first lady
17 years in a business longevity obviously
read every script verbatim rules and guidelines
located in San three blocks from the train line
dress code normal conduct pivotal
we stay motivated but mostly professional
the best workers when we working in teams
send in your resume now fulfill your dreams
they might call you for an interview in a week or two
Costa Rica's call center I got a call coming through
"the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations"
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
https://youtu.be/bvKnJqUBe1c
https://youtu.be/OFtIH4ralH0
https://youtu.be/D0ht7trDzdI
https://youtu.be/rKDKA9MDtoU
Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few
attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned ..
GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem".
GblackDaBest
biography -
‘ Artist / Songwriter/ Producer/ Author
Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots -
G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few.
One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr
In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo
Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3
other independent accolades are stated below .
Cameos/Films
2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube
2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video
2020 Cameo Agallah ´ Time I'm on Music video
Doritos - Lunch Meeting commercial as seen on youtube
Labels
Beat Dem Espana / Piros Digital Dist - 2016 - 2018
Latin Revolution Music - 2015 - Present
Music Collaborations and Features -
2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range
2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey
2016 MIXTAPE series Coast 2 Coast/ Making Moves
2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia
upcoming release / Gangsta Story Ft Renato 507
upcoming releases / Throw it Back Ft Gonin
upcoming releases / Pura Vida Anthem Ft Skinny Kid
Awards/Nominations
A.C.A.M music publishing nominee for Garvey - The Prize (2015)
Books
55 ways to garden of eden
41 rules while driving in danger zones
Respect the DJ
Costa Rica Nightlife
Affiliated works
A.S.C.A.P publishing
A.C.A. M Centro America
U.T.M
2009 Club Love and Park and 14th Promoter in Washington D.C
- For Bookings
gblackdabest@gmail.com
Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance.
In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20.
After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined.
In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition.
Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being.
In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage.
Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
#KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez.
Not your typical call Center that you used to
communication is the key respect is a virtue
18 and over any age demographic
if you qualified you're hired simple mathematics
play some vintage videos before your shift begins
increase your sales metrics it all depends
you want success you got to earn it nothing comes easy
honesty and integrity quality over quantity
Rich is the president Grace the first lady
17 years in a business longevity obviously
read every script verbatim rules and guidelines
located in San three blocks from the train line
dress code normal conduct pivotal
we stay motivated but mostly professional
the best workers when we working in teams
send in your resume now fulfill your dreams
they might call you for an interview in a week or two
Costa Rica's call center I got a call coming through
"the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations"
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
https://youtu.be/bvKnJqUBe1c
https://youtu.be/OFtIH4ralH0
https://youtu.be/D0ht7trDzdI
https://youtu.be/rKDKA9MDtoU
Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few
attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned ..
GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem".
GblackDaBest
biography -
‘ Artist / Songwriter/ Producer/ Author
Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots -
G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few.
One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr
In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo
Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3
other independent accolades are stated below .
Cameos/Films
2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube
2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video
2020 Cameo Agallah ´ Time I'm on Music video
Doritos - Lunch Meeting commercial as seen on youtube
Labels
Beat Dem Espana / Piros Digital Dist - 2016 - 2018
Latin Revolution Music - 2015 - Present
Music Collaborations and Features -
2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range
2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey
2016 MIXTAPE series Coast 2 Coast/ Making Moves
2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia
upcoming release / Gangsta Story Ft Renato 507
upcoming releases / Throw it Back Ft Gonin
upcoming releases / Pura Vida Anthem Ft Skinny Kid
Awards/Nominations
A.C.A.M music publishing nominee for Garvey - The Prize (2015)
Books
55 ways to garden of eden
41 rules while driving in danger zones
Respect the DJ
Costa Rica Nightlife
Affiliated works
A.S.C.A.P publishing
A.C.A. M Centro America
U.T.M
2009 Club Love and Park and 14th Promoter in Washington D.C
- For Bookings
gblackdabest@gmail.com
Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance.
In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20.
After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined.
In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition.
Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being.
In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage.
Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
#KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez.
Not your typical call Center that you used to
communication is the key respect is a virtue
18 and over any age demographic
if you qualified you're hired simple mathematics
play some vintage videos before your shift begins
increase your sales metrics it all depends
you want success you got to earn it nothing comes easy
honesty and integrity quality over quantity
Rich is the president Grace the first lady
17 years in a business longevity obviously
read every script verbatim rules and guidelines
located in San three blocks from the train line
dress code normal conduct pivotal
we stay motivated but mostly professional
the best workers when we working in teams
send in your resume now fulfill your dreams
they might call you for an interview in a week or two
Costa Rica's call center I got a call coming through
"the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations"
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
https://youtu.be/bvKnJqUBe1c
https://youtu.be/OFtIH4ralH0
https://youtu.be/D0ht7trDzdI
https://youtu.be/rKDKA9MDtoU
Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few
attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned ..
GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem".
GblackDaBest
biography -
‘ Artist / Songwriter/ Producer/ Author
Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots -
G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few.
One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr
In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo
Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3
other independent accolades are stated below .
Cameos/Films
2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube
2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video
2020 Cameo Agallah ´ Time I'm on Music video
Doritos - Lunch Meeting commercial as seen on youtube
Labels
Beat Dem Espana / Piros Digital Dist - 2016 - 2018
Latin Revolution Music - 2015 - Present
Music Collaborations and Features -
2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range
2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey
2016 MIXTAPE series Coast 2 Coast/ Making Moves
2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia
upcoming release / Gangsta Story Ft Renato 507
upcoming releases / Throw it Back Ft Gonin
upcoming releases / Pura Vida Anthem Ft Skinny Kid
Awards/Nominations
A.C.A.M music publishing nominee for Garvey - The Prize (2015)
Books
55 ways to garden of eden
41 rules while driving in danger zones
Respect the DJ
Costa Rica Nightlife
Affiliated works
A.S.C.A.P publishing
A.C.A. M Centro America
U.T.M
2009 Club Love and Park and 14th Promoter in Washington D.C
- For Bookings
gblackdabest@gmail.com
Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance.
In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20.
After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined.
In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition.
Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being.
In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage.
Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
#KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez.
Not your typical call Center that you used to
communication is the key respect is a virtue
18 and over any age demographic
if you qualified you're hired simple mathematics
play some vintage videos before your shift begins
increase your sales metrics it all depends
you want success you got to earn it nothing comes easy
honesty and integrity quality over quantity
Rich is the president Grace the first lady
17 years in a business longevity obviously
read every script verbatim rules and guidelines
located in San three blocks from the train line
dress code normal conduct pivotal
we stay motivated but mostly professional
the best workers when we working in teams
send in your resume now fulfill your dreams
they might call you for an interview in a week or two
Costa Rica's call center I got a call coming through
"the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations"
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
https://youtu.be/bvKnJqUBe1c
https://youtu.be/OFtIH4ralH0
https://youtu.be/D0ht7trDzdI
https://youtu.be/rKDKA9MDtoU
Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few
attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned ..
GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem".
GblackDaBest
biography -
‘ Artist / Songwriter/ Producer/ Author
Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots -
G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few.
One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr
In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo
Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3
other independent accolades are stated below .
Cameos/Films
2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube
2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video
2020 Cameo Agallah ´ Time I'm on Music video
Doritos - Lunch Meeting commercial as seen on youtube
Labels
Beat Dem Espana / Piros Digital Dist - 2016 - 2018
Latin Revolution Music - 2015 - Present
Music Collaborations and Features -
2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range
2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey
2016 MIXTAPE series Coast 2 Coast/ Making Moves
2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia
upcoming release / Gangsta Story Ft Renato 507
upcoming releases / Throw it Back Ft Gonin
upcoming releases / Pura Vida Anthem Ft Skinny Kid
Awards/Nominations
A.C.A.M music publishing nominee for Garvey - The Prize (2015)
Books
55 ways to garden of eden
41 rules while driving in danger zones
Respect the DJ
Costa Rica Nightlife
Affiliated works
A.S.C.A.P publishing
A.C.A. M Centro America
U.T.M
2009 Club Love and Park and 14th Promoter in Washington D.C
- For Bookings
gblackdabest@gmail.com
Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance.
In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20.
After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined.
In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition.
Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being.
In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage.
Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
#KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez.
Not your typical call Center that you used to
communication is the key respect is a virtue
18 and over any age demographic
if you qualified you're hired simple mathematics
play some vintage videos before your shift begins
increase your sales metrics it all depends
you want success you got to earn it nothing comes easy
honesty and integrity quality over quantity
Rich is the president Grace the first lady
17 years in a business longevity obviously
read every script verbatim rules and guidelines
located in San three blocks from the train line
dress code normal conduct pivotal
we stay motivated but mostly professional
the best workers when we working in teams
send in your resume now fulfill your dreams
they might call you for an interview in a week or two
Costa Rica's call center I got a call coming through
"the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations"
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
https://youtu.be/bvKnJqUBe1c
https://youtu.be/OFtIH4ralH0
https://youtu.be/D0ht7trDzdI
https://youtu.be/rKDKA9MDtoU
Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few
attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned ..
GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem".
GblackDaBest
biography -
‘ Artist / Songwriter/ Producer/ Author
Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots -
G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few.
One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr
In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo
Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3
other independent accolades are stated below .
Cameos/Films
2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube
2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video
2020 Cameo Agallah ´ Time I'm on Music video
Doritos - Lunch Meeting commercial as seen on youtube
Labels
Beat Dem Espana / Piros Digital Dist - 2016 - 2018
Latin Revolution Music - 2015 - Present
Music Collaborations and Features -
2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range
2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey
2016 MIXTAPE series Coast 2 Coast/ Making Moves
2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia
upcoming release / Gangsta Story Ft Renato 507
upcoming releases / Throw it Back Ft Gonin
upcoming releases / Pura Vida Anthem Ft Skinny Kid
Awards/Nominations
A.C.A.M music publishing nominee for Garvey - The Prize (2015)
Books
55 ways to garden of eden
41 rules while driving in danger zones
Respect the DJ
Costa Rica Nightlife
Affiliated works
A.S.C.A.P publishing
A.C.A. M Centro America
U.T.M
2009 Club Love and Park and 14th Promoter in Washington D.C
- For Bookings
gblackdabest@gmail.com
Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance.
In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20.
After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined.
In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition.
Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being.
In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage.
Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
#KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
HMT is a leading stainless steel U tube manufacturer and supplier, offering precision-engineered U-bend tubes for heat exchangers, power plants, petrochemical, and HVAC industries. With in-house testing, advanced bending technology, and compliance with ASTM & DIN standards, HMT delivers high-quality SS U-tubes in grades like SS 304, 316, 321, and duplex alloys. Customization, reliability, and global delivery make HMT a trusted name in U tube heat exchanger manufacturing.
URL : https://www.hmtl.in/blogdetail/stainless-steel-u-tubes-manufacturer-supplier
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Cake On Tuesday Podcast. Host Elizabeth Bieniek interview with a pinball collector CEO Richard Blank
Cake On Tuesday celebrates innovative leadership that balances growth, grit, and the power of play! We share disruptive innovation tactics sourced from Elizabeth Bieniek's book, "Cake On Tuesday: 25 Lessons to Unlock Corporate Innovation", and elevate the untold stories of everyday disruptors across the business world through the "Cake On Tuesday: The Leadership Blueprint" podcast.
Cake on Tuesday explores leadership, innovation, and personal growth through Bieniek’s journey leading a stealth startup inside big tech. An inspiring narrative beyond technology, it weaves practical tips with real-world experiences to reveal the heart and stories behind groundbreaking advancements.
In Cake on Tuesday: The Leadership Blueprint, we explore the journeys of ambitious entrepreneurs and C-suite executives balancing growth, innovation, and resilience. As leaders in medium-sized, tech-forward organizations (50-500 employees), they are navigating the complexities of scaling without losing sight of their core vision. If you're someone who works hard, plays hard, and is hungry for actionable wisdom on driving innovation through disruption, join us for Cake on Tuesday.
From Pinball to Productivity: Revolutionizing Communication in Business
The "Cake on Tuesday" podcast featuring Richard Blank is titled "Cake on Tuesday: The Leadership Blueprint". In this episode, Richard Blank, CEO of Costa Rica's Call Center, discusses how he leveraged his passion for vintage arcade games into a thriving business. He emphasizes that restoring old games is similar to bringing new energy to a business by making the right adjustments. The podcast also explores themes of team empowerment, communication, and building a strong culture.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification. He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
Turning Passion into Business:
Richard Blank transformed his love for vintage arcade games into a successful business venture.
Leadership through Empowerment:
The podcast highlights how Richard empowers his team to overcome fears and achieve success by focusing on confidence-building and positive communication.
Importance of Culture:
The episode also touches upon the significance of a strong and performance-driven culture in business, as exemplified by Jon Morris, CEO of Fiscal Advocate.
In this episode of Cake on Tuesday: The Leadership Blueprint, Elizabeth Bieniek interviews the CEO of Costa Rica's Call Center, Richard Blank. Richard shares his innovative approach to telemarketing, emphasizing authentic communication, phonetic microexpressions, and the power of workplace gamification.
He discusses building a positive company culture through play, his passion for vintage pinball machines, and the importance of personal connections. Richard also offers practical advice on self-reflection, leadership, and patience in communication, drawing from his experiences in Costa Rica.
In the latest episode of Cake on Tuesday: The Leadership Blueprint, Richard Blank, CEO of Costa Rica's Call Center, shares how promoting from within is a strategy that not only fosters trust but also keeps attrition lowCEO Richard Blank talks about overcoming fear in the call center environment. By shifting language and fostering confidence, Richard shows how leaders can create a fresh start and transform their team’s mindset.
Richard shared a truly unique perspective on business and leadership—how restoring 40-year-old arcade machines teaches valuable lessons in innovation and adaptation.
"You open up these dusty, old machines, and with the right parts, you can bring them back to life. It's the same as what we do in business—injecting new energy into old systems." – Richard Blank
By establishing a fresh approach and guiding his team through positive escalations, Richard shows how any leader can inspire and motivate their team to success.
Pro tip: "Fear is just morbid anticipation." Learn how Richard's unique leadership style is changing the game in call center management.
How Pinball Machines Power Workplace Joy
Of course, the first rule that I know is you never ask a lady their age. And so I'm going to refer to myself. I'm a Generation X. And I grew up in the 70s and 80s. And one of the coolest places in the world was the arcade, especially Flynn's in the movie Tron. But when you're a little kid, five bucks has to last you a full day. And those pinball machines were 50 cents and expensive and fast. And they were beautiful. So what happens? Fast forward, and here I am in Costa Rica. I got the space. I got the cash. And a lot of these places were going out of business. So I'd say, yo, Elizabeth, let's get Tommy, Joey, and Billy, and let's grab some money, get the truck, and drive the Perez Zeledon about three hours away. We'll meet with Don Jose, open up the bodega, and he's got these beautiful machines that are sitting there that are just dusty. These machines are 40 years old. What happens? There's corrosion because of the Central America humidity. It's not finished. All you do is replace certain parts behind the marquee, order it from Markle Specialties for $500. All of a sudden your machine's working again. And so I knew the value and I started collecting and one turned into three to five and now it's 11 machines. But I tell you what, the air hockey table, the Pac-Man, the pinball, It's a beautiful, happy medium for people to let off steam, recharge batteries. It's running in place at the light compared to icing a kicker at a football game. It's momentum. You're not stopping. And so instead of in the lunchroom, you're on your phone looking at Japanese anime or having that fifth cigarette. Come hang out in the game room with me and Elizabeth. Let's go play some air hockey.
Shattering Fear with Empowerment on Day One
The first time is I got to let them know that fear is that morbid anticipation. So I initially established myself by saying, hey, have you ever met a CEO of a call center? Maybe two out of 10 raised their hand. I'm like, okay, maybe you see that I'm giving you a clean slate like myself. Let's start strong. Don't blame me on what happened on your last job. So they start looking at me. And secondly, we talk about, you know, since English is my first language, let me give them a gift. Let's remove words like help and put in assist guide and lend a hand. Instead of saying, excuse me, I'm sorry, why don't we change it with for my clarification? I'll teach them the military alphabet that day. I will share with them how to do positive escalations.
Solving Problems with Communication Mastery
I think a lot of the world's problems can be solved by communication. I wasn't going to go here first, but now I'm curious, this phonetic micro-expression reading, can we go into this a little bit? What is this and how did this become a topic that you are an expert on? I appreciate this. Expert is time, 10,000 hours, as they say. And so for me, I didn't walk into this being an expert. I've never written a book like yourself, which are amazing. And there are people that have been published or their words are quoted. And so for me, I'm just looking at a controlled environment, almost like a focus group. And after 10,000 phone calls, you may see a pattern. And so I believe, in fact, I Cherish, the genius communicator Helen Keller that was able to create a language and was able to connect with people through multiple mediums.
Why Zig and Zag: Be Uniquely Yourself
The greatest thing to do is to zig and zag, loosey-goosey. And remember that there's 10% wildcard in this world. A lot of people write you to get on your podcast. but there must have been one or two or hopefully three anchors that I shared with you about myself that separated me from others, that got your interest and enabled me to be here today. And so if you think you're gonna be somebody else, fine, wear your suit, drive your fancy car and be in your penthouse place. But just like in Rocky, he had a better training in Rocky III when he was in that old gym with Apollo
https://youtu.be/J-pknDhO-xk
https://youtu.be/bx8ZmfSWmts
https://youtu.be/-MDYmaPAb9k
https://youtu.be/2_HtYqkEBxY
https://youtu.be/qyP0OeK-c6o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Elizabeth Bieniek, Cake On Tuesday, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Who This Podcast is For:
Leaders in Action: Entrepreneurs and executives from mid-sized organizations, especially in the tech space, seeking to branch out and innovate without jeopardizing their existing base.
Growth-Oriented Professionals: Mid-career leaders tackling the challenges of scaling while managing high-stakes disagreements, hiring innovators, and avoiding burnout.
Strivers for Sustainable Success: Those seeking practical strategies and frameworks to recharge, protect their teams, and foster joy in leadership while navigating chaos.
Each episode of Cake on Tuesday is designed to equip you with the tools, strategies, and mindsets needed for lifelong growth. From building resilient teams, to embracing constructive disagreement, to protecting your people and yourself, this podcast delivers battle-tested lessons on how to lead with grit, creativity, and the ability to find joy in it all.
About Elizabeth
Elizabeth Bieniek is an author, speaker, and consultant focused on “good peopling” as the secret to exceptional execution. As a founder and Fortune 100 innovation and engineering leadership veteran, her expertise lies in challenging assumptions, embracing diverse perspectives, and leading through ambiguity to build empowered, resilient teams that last.
Named Toptal’s 10 most influential “Female Pioneers in Technology,” she has spoken on bridging the gap between human connection and innovation at EmTech NEXT, Chatham House, ITEXPO, AWE, and the Global AI Community. Her leadership and innovation philosophy have been featured in Forbes, Bloomberg, Inc., International Business Times, Tech Times and Women in Business.
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ElizabethBieniek #CakeOnTuesday #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
With global food and supplement regulations tightening, your artwork needs more than good design—it needs Freyr.
Explore our end-to-end artwork services—from Regulatory proofreading to multilingual label design, driven by precision and compliance.
Global Regulatory Shifts Are Changing Cosmetic Packaging Forever.
From INCI accuracy to eco-claim proofing, consumer packaging in 2025 demands more than visual appeal—it demands compliance-first design.
🚀 Discover the top 5 artwork trends shaping cosmetics labeling in 2025, and how Freyr’s end-to-end expertise ensures your brand stays creative and compliant across markets
50 Tastes of Gray Podcast. Host and Chef Matthew Gray interview with Richard Blank. A Journey abroad
Welcome to 50 Tastes of Gray—where food gets flirty, stories simmer, and conversations are always served with a side of mischief. Aloha friends, I’m Matthew Gray. Tune in for a taste of something intelligent, warm, funny, intriguing, and always satisfying—because life is way too short and way too delicious to miss out on this ChatCast…
In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain.
Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain.
Growth, Motivation, and Mastery in Training
It's like the gym. How many plates do you want to put on? And are you willing to learn different exercises? Or are you just going to sit on the flying machine and camp out there? Come on, give me a break. And I see people's wasted potential. And then I also see people that come to me saying that they read something, heard something, or they, I got this one kid that writes 15 vocabulary words a day and it's all across the board. Like bewildered. I'm like, that's a good one. You know, he's like parallel. Okay. Where'd you find that one? And so they're excited. They're collecting. They're growing. I can't hit the ball and drag Johnny. It's just not going to work that way. Can I show them my three back flips while biting an apple? I can do that too, but that doesn't do any good either. And so the best thing to do is to give them levels to hit or some sort of positive reinforcement on something. And I have the luxury of recorded phone calls. My industry is linguistic, and so they can hear themselves. They can taste their own food. They'll know if it's good. And it's up to them. I just make the face like, you know, you did too much salt, you burnt it. And for me, I love rhetoric. I think a really good delivery hits. Most people are so concerned about a body and a conclusion of a call, but if you don't land an introduction, you have no spark, no fire, nothing.
How I Won My Wife's Heart Old-School Style
Tell me about the girl of your dreams first. Now, being from Northeast Philly, you always think of Gilligan's Island. So when I got off the plane here in August of 2000, the women in Costa Rica are absolutely beautiful. They're Central American, exotic, tropical. They have a nice flair and Pura Vida in their heart. And in the first couple of months, I met my current wife, Grace Bourbon. She was working at my friend's restaurant. And so I was playing it smooth. Matthew, I'd call up and I'd order a double cheeseburger. And then I'd say, hey, send Gracie, let me go see her. So she would show up and I would write her some poems in Spanish and draw cartoons. And I tried to court her the old school way compared to the 99 other guys trying to ask her out for drinks. And little did I know that this very old school, old fashioned conservative young lady would find me interesting. And we've been together forever and we started a business together. And so I was very fortunate to combine two different worlds where everything is fresh and new. She's my Spanish tutor, I'm her English tutor. You know, that's kind of fun. But when you meet somebody and marry somebody that is completely, not saying the opposite, but the way they were raised in certain traditions and cultures, It's true love. It's not like you're hanging out with the people you grew up with, or you go to church with, or your families know everybody. You found this person in the middle of nowhere, yonder. And you guys found something in common that has such a strong foundation, it's still lasting to this day. And so I believe in things that need to be done organically and naturally. Plus between me and you, I definitely was looking for a wife when I came to Costa Rica. Okay, so you were in the hunt, so to speak, when you got there.
Surviving High Turnover: A Trench Warfare Analogy
What about the high turnover in your industry of the people who are seated doing the work that you're providing them with? Because that's got to be difficult. What are you doing to handle that? Well, how do you feel after you spend an hour cooking something and someone hates it? I spent an hour or two with soft skills training. I listened to your phone calls, Billy motivated you. And all of a sudden you see you quit and that's okay. You just can't take a personal why, because I know I did, but everybody loves peaches, right? I'm sorry. Not everybody might not like the three piece Philly. What are you going to do? But with honorable intentions and good faith, I can live with myself and I know the percentages. But how about this, my friend? Let me give you some constructive arguments on this. My industry has a 300% attrition rate. So it's like the trenches. We're one with machine guns. You blow that whistle and they're out there and they're not lasting. So you still have to invest in them because you never know. It could be a surprise.
When Calling Was an Adventure
Well, look how you and I were raised, my man. Television was good on Saturdays for cartoons or things like that, but we would read the books or we'd just be outside climbing trees playing. Exactly. Exactly. Riding our bikes, just like be home by six for dinner. That was it. See ya. How about this? Remember having to call someone's house and asking for somebody? That's right. Can Richie come out and play? People, they don't go to other people's houses and knock on doors. They don't call them anymore. See, that's what's so odd about what you do, for my mind, is because people don't call each other anymore. I grew up, I'm older than you, and we used to call each other all the time. Now you've got a text to ask for permission to call. It makes no sense to me either. And guess what? I'll call anyway. And leave your voice message. Yeah, of course. Because no one's picking up their phone. Come on, Matthew. I know you're there. Pick up. Oh, the machines are a whole different. That's another world away. And I'll say, Matthew, I got really good news for you, but I'm not going to tell you unless you call back.
https://youtu.be/iyLOzskBil8
https://youtu.be/Pb176YJ40fQ
https://youtu.be/75gP2iknXQs
https://youtu.be/BVvWv_LA8uk
https://youtu.be/hz23QlYSn5o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Matthew Gray, 50 Tastes Of Gray, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
I’m Matthew Gray—chef, storyteller, and professional pot-stirrer. As a seasoned voice in the kitchen and behind the mic, I stir curiosity, comedy, and a pinch of chaos into every episode.
I don’t just tickle taste buds—I awaken appetites, ignite ideas, and reveal my guests with a perfect dash of irreverence. I aim for the funny bone, not the jugular (unless the moment calls for a well-placed carving knife).
This chat-cast is as rich as a 12-hour braised short rib and as satisfying as finding the last fry at the bottom of the bag. You’ll laugh. You’ll learn. And you’ll finally understand why life doesn’t come with a side of aioli.
My goal? To leave you entertained, inspired, and craving more—whether that means charging into life with unfiltered gusto or surrendering to a well-earned nap.
Either way, you’re in deliciously capable hands. Wanna taste?
Radio/Podcast Host | Chef | Entrepreneurial Advisor | Interview Consultant | Chef | Author | Journalist | Food Tour Creator | | Menu Developer | Idea Generator | Passion Strategist |
I’ve worn many hats (and aprons) in my life, each one tied to a passion for creativity, connection, and innovation. Here’s a taste of my journey:
Rock 'n' Roll Beginnings: Straight out of high school, I hit the road with the Eagles on their Hotel California tour, followed by stints with Fleetwood Mac and Pink Floyd. It was a backstage pass to life’s possibilities.
Chef to the Stars: I became a chef, cooking for Hollywood’s elite before launching Chef Matthew’s Fine Foods, a line of sexy finger foods for Trader Joe’s and similar establishments.
Creative Ventures: My greeting card company, Sublime Craftwork, turned exposed film into groovy, abstract art. A happy accident led to a process that was as unique as the designs themselves.
Pamper and Dine: This one-of-a-kind business combined massage and fine dining in clients’ homes. Featured in People Magazine, CNN, and The New York Times, it became a global sensation. Fun fact: I saw half of Hollywood naked—odd, considering I was the chef, not the masseuse.
Talk Radio Pioneer: In the golden age of terrestrial radio, I hosted shows blending food, relationships, and travel. Later, I founded Love Life Radio Network and Hawaii Chat Universe, earning a spot among PC Magazine’s “Top 1000 Websites in the World.”
Food Journalism: As a food writer and restaurant critic for Hawaii’s largest daily newspaper, I called it like I tasted it—sometimes to the chagrin of the advertising department. My honesty may have ruffled feathers, but my taste buds never lied.
Hawaii Food Tours: In 2004, I launched one of the first food tour companies in the U.S., a “social experiment” to feed, educate, and entertain travelers. It was a dream come true until March 2020 put it on pause.
Where I Am Now My journey has brought me to a place where I can share my experiences to help others achieve their goals, embrace creativity, and find joy in every day. Whether it’s consulting, coaching, or collaborating, I’m here to pay it forward.
Master The Art Of Captivating Introductions Using Rhetoric offers you the power of a well-crafted introduction in making a lasting impression. Our discussion emphasizes the importance of focusing on the introduction rather than just the body and conclusion of a call. We delve into the nuances of rhetoric, the art of zigging and zagging in conversations, and how small details, like noticing a dog barking, can create meaningful connections. Learn how to anchor your audience’s attention from the very beginning and master the art of captivating introductions.
Go Above And Beyond: Empathy And Excellence To Unlock Customer Satisfaction discusses the importance of going above and beyond in customer service. Our conversation highlights how empathy, patience, and dedication can lead to first-call resolution and exceptional customer satisfaction. We explore the advanced thinking required to achieve these results and the appreciation customers feel when they receive that extra touch of care. Join us as we uncover the keys to unlocking customer satisfaction through empathy and excellence.
Mastering Cold Calls: Slam Dunk The Deal! Let's dive into the evolving landscape of cold calling in the B2B world. Richard Blank discusses the impact of AI on prospecting, the shift in communication preferences post-COVID, and how personalized emails and voicemails can enhance your sales strategy. Learn how to turn your cold calls into quality conversations with targeted research and due diligence. Whether you’re a seasoned sales professional or just starting out, these insights will help you master the art of cold calling and slam dunk the deal!
Entrepreneur Warning: Do Not Skip Meals! offers advice for hungry entrepreneurs. In this episode of “50 Tastes Of Gray,” we discuss the importance of maintaining a balanced diet for entrepreneurs and busy professionals. Go for the protein baby! Richard Blank emphasizes the need for proper nutrition to sustain energy levels and prevent burnout. While indulging in favorite snacks like pizza and Pringles is tempting, it’s crucial to prioritize healthy options like chicken, veggies, and plenty of water. Tune in to learn how to fuel your body for success and stay on top of your game without compromising your health.
Vintage Juke Boxes And Pinball Games is a quick topic in this episode of “50 Tastes Of Gray." We take a nostalgic trip down memory lane with Richard Blank, who shares his passion for collecting antique juke boxes, pinball machines and retro arcade games. From a 1970 Bally’s Camelot pinball machine to a mid-90s Last Action Hero game, discover the charm and history behind these vintage treasures. Learn how gamification and classic arcade games can create a fun and engaging environment, fostering connections and even sparking romance. Whether you’re a collector or just a fan of retro games, this episode is sure to delight and inspire.
I've Got Cash - In this lively and humorous segment, we discuss the excitement of having cash on hand and the importance of playing it cool when making purchases. With references to iconic bands like Led Zeppelin, INXS, and Crosby, Stills & Nash, this conversation is both entertaining and nostalgic. Tune in to hear more about the host’s unique perspective on shopping and music.
My CEO Office Celebrates Success is a refreshing and upbeat segment. We share the unique approach to leadership and office culture. Unlike the typical cold and intimidating CEO office, this space is warm and welcoming, complete with candy and coffee. It’s a place to celebrate success and enjoy a positive atmosphere. Tune in to hear more about how this CEO creates a fun and supportive environment for their team.
Hear it from the Employer's side. Remote Work From The Boss's Perspective is an insightful segment that discusses the challenges and benefits of managing a team of 150 full-time agents, most of whom work from home. The conversation touches on the unpredictable hours of a performer, the impact of COVID-19 on remote work, and the balance between financial benefits and the loss of in-person synergy. Tune in to hear more about the host’s unique perspective on leadership, remote work, and maintaining team connection.
How To Handle Employees: A New Approach In this "Short" from “50 Tastes Of Gray,” we explore a compassionate and effective approach to managing employees in a call center environment. Richard Blank shares his philosophy on leadership, emphasizing the importance of accountability without humiliation. Learn how to use metrics to guide performance, maintain morale, and handle unexpected absences with a solid game plan. Discover strategies to bend but not break your team, fostering a supportive and productive workplace.
52 and Thriving: Secrets of Discipline and Success is a tasty nugget of my guest on 50 Tastes Of Gray, Richard Blank. sharing his journey of maintaining structure and discipline throughout his life. From hitting the gym six days a week since the age of 17 to being the first to arrive and the last to leave at work, he reveals the secrets that contribute to his success. Tune in to discover how consistency and dedication can lead to a thriving life at any age.
The Grind - The Grit - Don't you Ever Turn Away Business shows my guest Richard Blank emphasizing the importance of going the extra mile in both personal and professional life. He shares anecdotes about staying late at work, keeping the kitchen open for a late customer, and always welcoming good vibes and energy. Tune in to learn how a mindset of perseverance and openness can lead to lasting success and unforgettable moments.
Is AI a Threat or a Tool For Humanity? delves into the debate surrounding artificial intelligence. We discuss the potential threats and benefits of AI, comparing it to historical technological advancements like the steam engine. The conversation highlights the irreplaceable value of human empathy, friendship, and interpersonal connections in achieving true success. Tune in to explore the balance between technology and humanity.
How To Improve Customer Service Training For Outsourced Teams addresses common challenges faced with outsourced customer care lines, particularly in the Philippines and India. Issues such as inadequate product knowledge and language barriers, strategies for training teams to better understand a company’s products, protocols, and services. Tune in to learn effective methods for enhancing customer service and ensuring clear communication with consumers.
Stop Apologizing: Embrace Venting Without Guilt discusses the importance of allowing people to vent without feeling guilty. Emphasize the need to stop apologizing unnecessarily and provide a safe space for expressing emotions, even if it includes profanity. Tune in to learn how to create an environment where venting is accepted and understood as a natural part of emotional release.
Why Live Interaction Beats Working from Home shows Matthew and his colleague Richard Blank exploring the significant impact of in-person collaboration on productivity. They highlight how working side-by-side, sharing high-fives, and fostering a team spirit can boost productivity by at least 20%. The conversation draws vivid comparisons between in-person and remote work, likening it to the difference between a movie and live theater or a microwave meal and a homemade dish. Tune in to discover why in-person collaboration is essential for getting the best out of your team.
Exploring Costa Rican Cuisine: Gallo Pinto and Seafood Delights embarks on a culinary journey through Costa Rica, sharing insights into the vibrant and flavorful world of Costa Rican cuisine. From the traditional breakfast dish, gallo pinto, to the fresh and delectable seafood, discover the unique ingredients and cooking techniques that make Costa Rican food so special. Whether you’re a food enthusiast or just curious about new flavors, this episode will tantalize your taste buds and inspire your next culinary adventure.
Mastering Positive Escalation In Customer Support deep dives into the concept of positive escalation in customer support and prospecting. Learn how recognizing and praising exceptional service can build stronger relationships and enhance your customer pipeline. Discover practical tips for effectively communicating with supervisors and colleagues to ensure your feedback makes a lasting impact.
Expert Customer Care Advanced Training Techniques Revealed suggests sophisticated skill sets required for top-tier customer service. Our discussion covers the differences between prospectors and customer care representatives, the application of neuro-linguistic programming in training, and the importance of a well-structured onboarding process. We also draw parallels between training in customer care and working out at the gym, emphasizing the need for continuous learning and adaptability.
In this episode of “50 Tastes Of Gray,” we dive into the world of unlocking success in telemarketing with Richard Blank, an expert in international business and marketing. Tune in for an engaging conversation that blends food, life, and business, providing a perfect taste treat for you.
From Northeast Philly to Costa Rica My Inspiring Journey is this snippet where we dive into the incredible journey of a dreamer (Richard Blank) from Northeast Philly who made his way to Costa Rica. Overcoming parental guilt and seizing a one-in-a-million opportunity, he married the girl of his dreams, started a successful business, and now shares his heartfelt story of happiness and humility. Tune in to hear about his adventures and the lessons he’s learned along the way.
How I Met My Dream Girl in Costa Rica is a heartwarming passage from “50 Tastes Of Gray,” where Richard Blank shares a romantic tale of how a dreamer from Northeast Philly met his dream girl in Costa Rica. Arriving in August 2000, he was captivated by the beauty and charm of the women in Costa Rica. Among them was Grace Borbon, who worked at his friend’s restaurant. With a smooth approach, he courted her the old-school way, writing poems in Spanish and drawing cartoons, standing out from the crowd. Tune in to hear this enchanting love story and the journey that followed.
We delve into the dynamics of relationships and the age-old question: Do opposites really attract? Richard Blank shares his experience of building a strong foundation with his dream girl, Grace Borbon, based on mutual interests, respect, and treating each other with kindness. He emphasizes the importance of being proud to be by her side and the power of comfortable silence in strengthening their bond. Tune in to explore the nuances of relationships and discover what truly makes them work.
Guest Richard Blank discusses his unique experience of a city slicker from the United States navigating life in Costa Rica. Richard, a gringo in formal business attire, shares his humorous and insightful journey of adapting to a new culture. He reflects on the changes he’s undergone, including a light-hearted mention of his hair loss, and the support of his beautiful bride. Tune in to hear about the challenges and joys of living in Costa Rica as an expat.
Stylish Travel Tips: Dress Smart Wherever You Go is about always looking good. Our mothers always told us to "wear clean underwear because you never know."
In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.
Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. #loveandbusiness #costaricalife
#inspiringjourneys
In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.
Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. #loveandbusiness #costaricalife
#inspiringjourneys
Why Nobody Calls Anymore: The Lost Art Of Communication - In this episode of “50 Tastes Of Gray,” we dive into the nostalgic and thought-provoking topic of why nobody calls anymore. Remember the days of calling someone’s house and asking if they could come out to play? Those days are long gone. Join us as we explore the lost art of communication, the shift from phone calls to texts, and the impact it has on our relationships. Tune in for a heartfelt discussion that will make you rethink how we connect with each other in the digital age.
This Voice Message Always Gets Callbacks shows Matthew and Richard sharing foolproof methods to ensure your voice messages always get callbacks. Discover the secret behind leaving an irresistible message that compels the recipient to return your call. Join us as we discuss the psychology behind this technique, the art of leaving engaging voice messages, and why sometimes even telemarketers can be entertaining. Tune in for practical tips and a fun conversation that will change the way you think about voicemail.
Phone Porn Man vs Food Porn Man explores the humorous and quirky idea of combining phone and food obsessions. Imagine a competition where participants munch on delicious food while trying to make phone calls and be understood at the same time. Join us for a fun and lighthearted discussion about the challenges of multitasking, the art of chewing gum while talking, and the hilarity that ensues when food and phone calls collide. Tune in for a unique and entertaining episode that will leave you laughing and craving more. #MultitaskingMadness #FoodVsPhone #ComedyPodcast #PhoneAndFoodChallenge #FoodPorn #PhoneObsession #Humor #ChewingAndChatting #HilarityEnsues #podcastfun
Embrace Vulnerability: Key Entrepreneurial Insights delves into the importance of embracing vulnerability as an entrepreneur. Join us for an insightful conversation about the value of self-compassion, shedding unnecessary burdens, and the courage to face criticism. Richard Blank shares key entrepreneurial insights and parting thoughts that will inspire you to be kinder to yourself and make the most of your journey. Tune in for a heartfelt discussion that encourages you to embrace vulnerability and live life to the fullest.
Just Say Matthew Sent You - In this episode of “50 Tastes Of Gray,” we offer a special bonus for our listeners. If you ever wanted to pick the brain of our guest, Richard, now is your chance! Just mention that you heard him on Matthew’s show, and you’ll get a free consulting session. Join us for an engaging conversation and take advantage of this exclusive opportunity to run your ideas by Richard. Tune in and become one of our bonus babies!
Oh My! No Politics Allowed . In this episode of “50 Tastes Of Gray,” we discuss the importance of respecting leadership, regardless of political affiliation. We emphasize the value of loyalty to one’s team and the significant contributions of military veterans. We also touch on the negative impact of deliberate provocations and traps in social interactions.
Apparently, according to my guest Richard Blank, I am Coolest Cat In Hawaii - Except For Don Ho. Quite a compliment! We share a delightful conversation filled with aloha spirit as Richard bids us adieu. We discuss the joy of podcasting, the art of bringing out the best in people, and pay tribute to the legendary Don Ho, a true Hall of Famer in Hawaii.
In this episode of “50 Tastes Of Gray,” we wrap up with a heartfelt and enthusiastic farewell from our guest Richard Blank. He shares a lighthearted moment, praising Matthew’s humor with the phrase, “So Funny, Matthew’s My Boy!” Join us for a delightful episode filled with laughter and camaraderie.
Mastering Fluency: The Journey Of A Language Learner is a journey to mastering fluency. We discuss the challenges of having an accent and how it can make you stand out, but also highlight the strengths of their grammar, vocabulary, and expressiveness. The conversation emphasizes that learning a second language requires discipline and structure, but it is also a valuable gift that can be enjoyed anywhere without the need for technology. Tune in to hear about the commitment and rewards of becoming fluent in a new language.
Meeting My Heroes: Fueling My Passion For Success shows Richard Blank sharing the exhilarating experience of meeting his heroes and receiving their validation. He reflects on how hearing “you got something, kid” from industry icons serves as a powerful checkpoint, far more impactful than praise from family and friends. This recognition fuels his passion and determination to keep pushing forward, proving that the market sees his potential. Tune in to hear how meeting his heroes has motivated Richard to go the extra mile in his journey to success.
Grateful Reflections: The Power Of True Friendship is heartfelt. Richard Blank reflects on the power of true friendship and the importance of gratitude. He shares how the unwavering support, confidence, and love from his friends have shaped his journey. Despite his success, returning home reminds him that he is still the same person his friends knew back in 1987. The bonds formed through shared experiences, laughter, and tears have created a beautiful story of growth and loyalty. Tune in to hear his touching tribute to the friends who have always been there for him.
Winter Wonderland Getaway: Rockies vs Alps Adventure is where I, Matthew Gray, ask Richard where he'd like to travel. He replied with something quite different than Costa Rica where he's living. He reminisces about his ideal winter getaway, contrasting the Rockies and the Alps and describes the charm of a mountain village during wintertime, with the comforting smell of wood burning in fireplaces, warm stores filled with the scent of cinnamon, and the joy of sledding and ice skating. The conversation explores the allure of both the Rockies and the Alps, ultimately leaning towards the Rockies due to personal connections. Tune in to experience the magic of a winter wonderland adventure and the nostalgic memories it brings.
Be Home By Six... See Ya! is a short clip reflecting on how technology and social media have changed childhood nurturing. We discuss the importance of balancing screen time with real-life experiences and the value of those precious moments spent outdoors and with family. Join us as we reminisce about the good old days when being home by six for dinner was the norm.
Why Live Interaction Beats Working from Home shows Matthew and his colleague Richard Blank exploring the significant impact of in-person collaboration on productivity. They highlight how working side-by-side, sharing high-fives, and fostering a team spirit can boost productivity by at least 20%. The conversation draws vivid comparisons between in-person and remote work, likening it to the difference between a movie and live theater or a microwave meal and a homemade dish. Tune in to discover why in-person collaboration is essential for getting the best out of your team.
What if your voicemails actually made people want to call you back? In this Short, Matthew and Richard reveal a proven method for leaving voice messages that trigger curiosity and response. Learn the subtle psychology behind tone, timing, and delivery — and why even telemarketers could teach you something about charm. It’s fast, fun, and guaranteed to level up your phone game.
Mastering a second language is more than just memorizing words — it's a journey of structure, discipline, and self-discovery. In this conversation, Richard Blank shares how accents can be both a challenge and a unique strength, and why fluency is a rewarding gift that needs no tech to enjoy. Tune in for insight, humor, and motivation for anyone nav
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MatthewGray #50TastesOfGray #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
50 Tastes of Gray Podcast. Host and Chef Matthew Gray interview with Richard Blank. A Journey abroad
Welcome to 50 Tastes of Gray—where food gets flirty, stories simmer, and conversations are always served with a side of mischief. Aloha friends, I’m Matthew Gray. Tune in for a taste of something intelligent, warm, funny, intriguing, and always satisfying—because life is way too short and way too delicious to miss out on this ChatCast…
In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain.
Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain.
Growth, Motivation, and Mastery in Training
It's like the gym. How many plates do you want to put on? And are you willing to learn different exercises? Or are you just going to sit on the flying machine and camp out there? Come on, give me a break. And I see people's wasted potential. And then I also see people that come to me saying that they read something, heard something, or they, I got this one kid that writes 15 vocabulary words a day and it's all across the board. Like bewildered. I'm like, that's a good one. You know, he's like parallel. Okay. Where'd you find that one? And so they're excited. They're collecting. They're growing. I can't hit the ball and drag Johnny. It's just not going to work that way. Can I show them my three back flips while biting an apple? I can do that too, but that doesn't do any good either. And so the best thing to do is to give them levels to hit or some sort of positive reinforcement on something. And I have the luxury of recorded phone calls. My industry is linguistic, and so they can hear themselves. They can taste their own food. They'll know if it's good. And it's up to them. I just make the face like, you know, you did too much salt, you burnt it. And for me, I love rhetoric. I think a really good delivery hits. Most people are so concerned about a body and a conclusion of a call, but if you don't land an introduction, you have no spark, no fire, nothing.
How I Won My Wife's Heart Old-School Style
Tell me about the girl of your dreams first. Now, being from Northeast Philly, you always think of Gilligan's Island. So when I got off the plane here in August of 2000, the women in Costa Rica are absolutely beautiful. They're Central American, exotic, tropical. They have a nice flair and Pura Vida in their heart. And in the first couple of months, I met my current wife, Grace Bourbon. She was working at my friend's restaurant. And so I was playing it smooth. Matthew, I'd call up and I'd order a double cheeseburger. And then I'd say, hey, send Gracie, let me go see her. So she would show up and I would write her some poems in Spanish and draw cartoons. And I tried to court her the old school way compared to the 99 other guys trying to ask her out for drinks. And little did I know that this very old school, old fashioned conservative young lady would find me interesting. And we've been together forever and we started a business together. And so I was very fortunate to combine two different worlds where everything is fresh and new. She's my Spanish tutor, I'm her English tutor. You know, that's kind of fun. But when you meet somebody and marry somebody that is completely, not saying the opposite, but the way they were raised in certain traditions and cultures, It's true love. It's not like you're hanging out with the people you grew up with, or you go to church with, or your families know everybody. You found this person in the middle of nowhere, yonder. And you guys found something in common that has such a strong foundation, it's still lasting to this day. And so I believe in things that need to be done organically and naturally. Plus between me and you, I definitely was looking for a wife when I came to Costa Rica. Okay, so you were in the hunt, so to speak, when you got there.
Surviving High Turnover: A Trench Warfare Analogy
What about the high turnover in your industry of the people who are seated doing the work that you're providing them with? Because that's got to be difficult. What are you doing to handle that? Well, how do you feel after you spend an hour cooking something and someone hates it? I spent an hour or two with soft skills training. I listened to your phone calls, Billy motivated you. And all of a sudden you see you quit and that's okay. You just can't take a personal why, because I know I did, but everybody loves peaches, right? I'm sorry. Not everybody might not like the three piece Philly. What are you going to do? But with honorable intentions and good faith, I can live with myself and I know the percentages. But how about this, my friend? Let me give you some constructive arguments on this. My industry has a 300% attrition rate. So it's like the trenches. We're one with machine guns. You blow that whistle and they're out there and they're not lasting. So you still have to invest in them because you never know. It could be a surprise.
When Calling Was an Adventure
Well, look how you and I were raised, my man. Television was good on Saturdays for cartoons or things like that, but we would read the books or we'd just be outside climbing trees playing. Exactly. Exactly. Riding our bikes, just like be home by six for dinner. That was it. See ya. How about this? Remember having to call someone's house and asking for somebody? That's right. Can Richie come out and play? People, they don't go to other people's houses and knock on doors. They don't call them anymore. See, that's what's so odd about what you do, for my mind, is because people don't call each other anymore. I grew up, I'm older than you, and we used to call each other all the time. Now you've got a text to ask for permission to call. It makes no sense to me either. And guess what? I'll call anyway. And leave your voice message. Yeah, of course. Because no one's picking up their phone. Come on, Matthew. I know you're there. Pick up. Oh, the machines are a whole different. That's another world away. And I'll say, Matthew, I got really good news for you, but I'm not going to tell you unless you call back.
https://youtu.be/iyLOzskBil8
https://youtu.be/Pb176YJ40fQ
https://youtu.be/75gP2iknXQs
https://youtu.be/BVvWv_LA8uk
https://youtu.be/hz23QlYSn5o
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Matthew Gray, 50 Tastes Of Gray, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
I’m Matthew Gray—chef, storyteller, and professional pot-stirrer. As a seasoned voice in the kitchen and behind the mic, I stir curiosity, comedy, and a pinch of chaos into every episode.
I don’t just tickle taste buds—I awaken appetites, ignite ideas, and reveal my guests with a perfect dash of irreverence. I aim for the funny bone, not the jugular (unless the moment calls for a well-placed carving knife).
This chat-cast is as rich as a 12-hour braised short rib and as satisfying as finding the last fry at the bottom of the bag. You’ll laugh. You’ll learn. And you’ll finally understand why life doesn’t come with a side of aioli.
My goal? To leave you entertained, inspired, and craving more—whether that means charging into life with unfiltered gusto or surrendering to a well-earned nap.
Either way, you’re in deliciously capable hands. Wanna taste?
Radio/Podcast Host | Chef | Entrepreneurial Advisor | Interview Consultant | Chef | Author | Journalist | Food Tour Creator | | Menu Developer | Idea Generator | Passion Strategist |
I’ve worn many hats (and aprons) in my life, each one tied to a passion for creativity, connection, and innovation. Here’s a taste of my journey:
Rock 'n' Roll Beginnings: Straight out of high school, I hit the road with the Eagles on their Hotel California tour, followed by stints with Fleetwood Mac and Pink Floyd. It was a backstage pass to life’s possibilities.
Chef to the Stars: I became a chef, cooking for Hollywood’s elite before launching Chef Matthew’s Fine Foods, a line of sexy finger foods for Trader Joe’s and similar establishments.
Creative Ventures: My greeting card company, Sublime Craftwork, turned exposed film into groovy, abstract art. A happy accident led to a process that was as unique as the designs themselves.
Pamper and Dine: This one-of-a-kind business combined massage and fine dining in clients’ homes. Featured in People Magazine, CNN, and The New York Times, it became a global sensation. Fun fact: I saw half of Hollywood naked—odd, considering I was the chef, not the masseuse.
Talk Radio Pioneer: In the golden age of terrestrial radio, I hosted shows blending food, relationships, and travel. Later, I founded Love Life Radio Network and Hawaii Chat Universe, earning a spot among PC Magazine’s “Top 1000 Websites in the World.”
Food Journalism: As a food writer and restaurant critic for Hawaii’s largest daily newspaper, I called it like I tasted it—sometimes to the chagrin of the advertising department. My honesty may have ruffled feathers, but my taste buds never lied.
Hawaii Food Tours: In 2004, I launched one of the first food tour companies in the U.S., a “social experiment” to feed, educate, and entertain travelers. It was a dream come true until March 2020 put it on pause.
Where I Am Now My journey has brought me to a place where I can share my experiences to help others achieve their goals, embrace creativity, and find joy in every day. Whether it’s consulting, coaching, or collaborating, I’m here to pay it forward.
Master The Art Of Captivating Introductions Using Rhetoric offers you the power of a well-crafted introduction in making a lasting impression. Our discussion emphasizes the importance of focusing on the introduction rather than just the body and conclusion of a call. We delve into the nuances of rhetoric, the art of zigging and zagging in conversations, and how small details, like noticing a dog barking, can create meaningful connections. Learn how to anchor your audience’s attention from the very beginning and master the art of captivating introductions.
Go Above And Beyond: Empathy And Excellence To Unlock Customer Satisfaction discusses the importance of going above and beyond in customer service. Our conversation highlights how empathy, patience, and dedication can lead to first-call resolution and exceptional customer satisfaction. We explore the advanced thinking required to achieve these results and the appreciation customers feel when they receive that extra touch of care. Join us as we uncover the keys to unlocking customer satisfaction through empathy and excellence.
Mastering Cold Calls: Slam Dunk The Deal! Let's dive into the evolving landscape of cold calling in the B2B world. Richard Blank discusses the impact of AI on prospecting, the shift in communication preferences post-COVID, and how personalized emails and voicemails can enhance your sales strategy. Learn how to turn your cold calls into quality conversations with targeted research and due diligence. Whether you’re a seasoned sales professional or just starting out, these insights will help you master the art of cold calling and slam dunk the deal!
Entrepreneur Warning: Do Not Skip Meals! offers advice for hungry entrepreneurs. In this episode of “50 Tastes Of Gray,” we discuss the importance of maintaining a balanced diet for entrepreneurs and busy professionals. Go for the protein baby! Richard Blank emphasizes the need for proper nutrition to sustain energy levels and prevent burnout. While indulging in favorite snacks like pizza and Pringles is tempting, it’s crucial to prioritize healthy options like chicken, veggies, and plenty of water. Tune in to learn how to fuel your body for success and stay on top of your game without compromising your health.
Vintage Juke Boxes And Pinball Games is a quick topic in this episode of “50 Tastes Of Gray." We take a nostalgic trip down memory lane with Richard Blank, who shares his passion for collecting antique juke boxes, pinball machines and retro arcade games. From a 1970 Bally’s Camelot pinball machine to a mid-90s Last Action Hero game, discover the charm and history behind these vintage treasures. Learn how gamification and classic arcade games can create a fun and engaging environment, fostering connections and even sparking romance. Whether you’re a collector or just a fan of retro games, this episode is sure to delight and inspire.
I've Got Cash - In this lively and humorous segment, we discuss the excitement of having cash on hand and the importance of playing it cool when making purchases. With references to iconic bands like Led Zeppelin, INXS, and Crosby, Stills & Nash, this conversation is both entertaining and nostalgic. Tune in to hear more about the host’s unique perspective on shopping and music.
My CEO Office Celebrates Success is a refreshing and upbeat segment. We share the unique approach to leadership and office culture. Unlike the typical cold and intimidating CEO office, this space is warm and welcoming, complete with candy and coffee. It’s a place to celebrate success and enjoy a positive atmosphere. Tune in to hear more about how this CEO creates a fun and supportive environment for their team.
Hear it from the Employer's side. Remote Work From The Boss's Perspective is an insightful segment that discusses the challenges and benefits of managing a team of 150 full-time agents, most of whom work from home. The conversation touches on the unpredictable hours of a performer, the impact of COVID-19 on remote work, and the balance between financial benefits and the loss of in-person synergy. Tune in to hear more about the host’s unique perspective on leadership, remote work, and maintaining team connection.
How To Handle Employees: A New Approach In this "Short" from “50 Tastes Of Gray,” we explore a compassionate and effective approach to managing employees in a call center environment. Richard Blank shares his philosophy on leadership, emphasizing the importance of accountability without humiliation. Learn how to use metrics to guide performance, maintain morale, and handle unexpected absences with a solid game plan. Discover strategies to bend but not break your team, fostering a supportive and productive workplace.
52 and Thriving: Secrets of Discipline and Success is a tasty nugget of my guest on 50 Tastes Of Gray, Richard Blank. sharing his journey of maintaining structure and discipline throughout his life. From hitting the gym six days a week since the age of 17 to being the first to arrive and the last to leave at work, he reveals the secrets that contribute to his success. Tune in to discover how consistency and dedication can lead to a thriving life at any age.
The Grind - The Grit - Don't you Ever Turn Away Business shows my guest Richard Blank emphasizing the importance of going the extra mile in both personal and professional life. He shares anecdotes about staying late at work, keeping the kitchen open for a late customer, and always welcoming good vibes and energy. Tune in to learn how a mindset of perseverance and openness can lead to lasting success and unforgettable moments.
Is AI a Threat or a Tool For Humanity? delves into the debate surrounding artificial intelligence. We discuss the potential threats and benefits of AI, comparing it to historical technological advancements like the steam engine. The conversation highlights the irreplaceable value of human empathy, friendship, and interpersonal connections in achieving true success. Tune in to explore the balance between technology and humanity.
How To Improve Customer Service Training For Outsourced Teams addresses common challenges faced with outsourced customer care lines, particularly in the Philippines and India. Issues such as inadequate product knowledge and language barriers, strategies for training teams to better understand a company’s products, protocols, and services. Tune in to learn effective methods for enhancing customer service and ensuring clear communication with consumers.
Stop Apologizing: Embrace Venting Without Guilt discusses the importance of allowing people to vent without feeling guilty. Emphasize the need to stop apologizing unnecessarily and provide a safe space for expressing emotions, even if it includes profanity. Tune in to learn how to create an environment where venting is accepted and understood as a natural part of emotional release.
Why Live Interaction Beats Working from Home shows Matthew and his colleague Richard Blank exploring the significant impact of in-person collaboration on productivity. They highlight how working side-by-side, sharing high-fives, and fostering a team spirit can boost productivity by at least 20%. The conversation draws vivid comparisons between in-person and remote work, likening it to the difference between a movie and live theater or a microwave meal and a homemade dish. Tune in to discover why in-person collaboration is essential for getting the best out of your team.
Exploring Costa Rican Cuisine: Gallo Pinto and Seafood Delights embarks on a culinary journey through Costa Rica, sharing insights into the vibrant and flavorful world of Costa Rican cuisine. From the traditional breakfast dish, gallo pinto, to the fresh and delectable seafood, discover the unique ingredients and cooking techniques that make Costa Rican food so special. Whether you’re a food enthusiast or just curious about new flavors, this episode will tantalize your taste buds and inspire your next culinary adventure.
Mastering Positive Escalation In Customer Support deep dives into the concept of positive escalation in customer support and prospecting. Learn how recognizing and praising exceptional service can build stronger relationships and enhance your customer pipeline. Discover practical tips for effectively communicating with supervisors and colleagues to ensure your feedback makes a lasting impact.
Expert Customer Care Advanced Training Techniques Revealed suggests sophisticated skill sets required for top-tier customer service. Our discussion covers the differences between prospectors and customer care representatives, the application of neuro-linguistic programming in training, and the importance of a well-structured onboarding process. We also draw parallels between training in customer care and working out at the gym, emphasizing the need for continuous learning and adaptability.
In this episode of “50 Tastes Of Gray,” we dive into the world of unlocking success in telemarketing with Richard Blank, an expert in international business and marketing. Tune in for an engaging conversation that blends food, life, and business, providing a perfect taste treat for you.
From Northeast Philly to Costa Rica My Inspiring Journey is this snippet where we dive into the incredible journey of a dreamer (Richard Blank) from Northeast Philly who made his way to Costa Rica. Overcoming parental guilt and seizing a one-in-a-million opportunity, he married the girl of his dreams, started a successful business, and now shares his heartfelt story of happiness and humility. Tune in to hear about his adventures and the lessons he’s learned along the way.
How I Met My Dream Girl in Costa Rica is a heartwarming passage from “50 Tastes Of Gray,” where Richard Blank shares a romantic tale of how a dreamer from Northeast Philly met his dream girl in Costa Rica. Arriving in August 2000, he was captivated by the beauty and charm of the women in Costa Rica. Among them was Grace Borbon, who worked at his friend’s restaurant. With a smooth approach, he courted her the old-school way, writing poems in Spanish and drawing cartoons, standing out from the crowd. Tune in to hear this enchanting love story and the journey that followed.
We delve into the dynamics of relationships and the age-old question: Do opposites really attract? Richard Blank shares his experience of building a strong foundation with his dream girl, Grace Borbon, based on mutual interests, respect, and treating each other with kindness. He emphasizes the importance of being proud to be by her side and the power of comfortable silence in strengthening their bond. Tune in to explore the nuances of relationships and discover what truly makes them work.
Guest Richard Blank discusses his unique experience of a city slicker from the United States navigating life in Costa Rica. Richard, a gringo in formal business attire, shares his humorous and insightful journey of adapting to a new culture. He reflects on the changes he’s undergone, including a light-hearted mention of his hair loss, and the support of his beautiful bride. Tune in to hear about the challenges and joys of living in Costa Rica as an expat.
Stylish Travel Tips: Dress Smart Wherever You Go is about always looking good. Our mothers always told us to "wear clean underwear because you never know."
In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.
Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. #loveandbusiness #costaricalife
#inspiringjourneys
In this episode of 50 Tastes Of Gray, I sat down with Richard Blank, a dreamer from Northeast Philly who took a one-in-a-million shot and moved to Costa Rica. Richard shares his incredible journey of finding love and starting a business in a new country. From his first encounter with the girl of his dreams to the challenges and triumphs of building a life together in Central America, Richard’s story is one of passion, perseverance, and the beauty of embracing new cultures. Richard is smart, very sharp, articulate, old school and new school, a man I admire greatly.
Tune in to hear about Richard's experiences in international business, marketing, and the vibrant life in Costa Rica running Costa Rica's Call Center. Whether you’re a hopeless romantic, an aspiring entrepreneur, or simply curious about life in Costa Rica, this episode is sure to inspire and entertain. #loveandbusiness #costaricalife
#inspiringjourneys
Why Nobody Calls Anymore: The Lost Art Of Communication - In this episode of “50 Tastes Of Gray,” we dive into the nostalgic and thought-provoking topic of why nobody calls anymore. Remember the days of calling someone’s house and asking if they could come out to play? Those days are long gone. Join us as we explore the lost art of communication, the shift from phone calls to texts, and the impact it has on our relationships. Tune in for a heartfelt discussion that will make you rethink how we connect with each other in the digital age.
This Voice Message Always Gets Callbacks shows Matthew and Richard sharing foolproof methods to ensure your voice messages always get callbacks. Discover the secret behind leaving an irresistible message that compels the recipient to return your call. Join us as we discuss the psychology behind this technique, the art of leaving engaging voice messages, and why sometimes even telemarketers can be entertaining. Tune in for practical tips and a fun conversation that will change the way you think about voicemail.
Phone Porn Man vs Food Porn Man explores the humorous and quirky idea of combining phone and food obsessions. Imagine a competition where participants munch on delicious food while trying to make phone calls and be understood at the same time. Join us for a fun and lighthearted discussion about the challenges of multitasking, the art of chewing gum while talking, and the hilarity that ensues when food and phone calls collide. Tune in for a unique and entertaining episode that will leave you laughing and craving more. #MultitaskingMadness #FoodVsPhone #ComedyPodcast #PhoneAndFoodChallenge #FoodPorn #PhoneObsession #Humor #ChewingAndChatting #HilarityEnsues #podcastfun
Embrace Vulnerability: Key Entrepreneurial Insights delves into the importance of embracing vulnerability as an entrepreneur. Join us for an insightful conversation about the value of self-compassion, shedding unnecessary burdens, and the courage to face criticism. Richard Blank shares key entrepreneurial insights and parting thoughts that will inspire you to be kinder to yourself and make the most of your journey. Tune in for a heartfelt discussion that encourages you to embrace vulnerability and live life to the fullest.
Just Say Matthew Sent You - In this episode of “50 Tastes Of Gray,” we offer a special bonus for our listeners. If you ever wanted to pick the brain of our guest, Richard, now is your chance! Just mention that you heard him on Matthew’s show, and you’ll get a free consulting session. Join us for an engaging conversation and take advantage of this exclusive opportunity to run your ideas by Richard. Tune in and become one of our bonus babies!
Oh My! No Politics Allowed . In this episode of “50 Tastes Of Gray,” we discuss the importance of respecting leadership, regardless of political affiliation. We emphasize the value of loyalty to one’s team and the significant contributions of military veterans. We also touch on the negative impact of deliberate provocations and traps in social interactions.
Apparently, according to my guest Richard Blank, I am Coolest Cat In Hawaii - Except For Don Ho. Quite a compliment! We share a delightful conversation filled with aloha spirit as Richard bids us adieu. We discuss the joy of podcasting, the art of bringing out the best in people, and pay tribute to the legendary Don Ho, a true Hall of Famer in Hawaii.
In this episode of “50 Tastes Of Gray,” we wrap up with a heartfelt and enthusiastic farewell from our guest Richard Blank. He shares a lighthearted moment, praising Matthew’s humor with the phrase, “So Funny, Matthew’s My Boy!” Join us for a delightful episode filled with laughter and camaraderie.
Mastering Fluency: The Journey Of A Language Learner is a journey to mastering fluency. We discuss the challenges of having an accent and how it can make you stand out, but also highlight the strengths of their grammar, vocabulary, and expressiveness. The conversation emphasizes that learning a second language requires discipline and structure, but it is also a valuable gift that can be enjoyed anywhere without the need for technology. Tune in to hear about the commitment and rewards of becoming fluent in a new language.
Meeting My Heroes: Fueling My Passion For Success shows Richard Blank sharing the exhilarating experience of meeting his heroes and receiving their validation. He reflects on how hearing “you got something, kid” from industry icons serves as a powerful checkpoint, far more impactful than praise from family and friends. This recognition fuels his passion and determination to keep pushing forward, proving that the market sees his potential. Tune in to hear how meeting his heroes has motivated Richard to go the extra mile in his journey to success.
Grateful Reflections: The Power Of True Friendship is heartfelt. Richard Blank reflects on the power of true friendship and the importance of gratitude. He shares how the unwavering support, confidence, and love from his friends have shaped his journey. Despite his success, returning home reminds him that he is still the same person his friends knew back in 1987. The bonds formed through shared experiences, laughter, and tears have created a beautiful story of growth and loyalty. Tune in to hear his touching tribute to the friends who have always been there for him.
Winter Wonderland Getaway: Rockies vs Alps Adventure is where I, Matthew Gray, ask Richard where he'd like to travel. He replied with something quite different than Costa Rica where he's living. He reminisces about his ideal winter getaway, contrasting the Rockies and the Alps and describes the charm of a mountain village during wintertime, with the comforting smell of wood burning in fireplaces, warm stores filled with the scent of cinnamon, and the joy of sledding and ice skating. The conversation explores the allure of both the Rockies and the Alps, ultimately leaning towards the Rockies due to personal connections. Tune in to experience the magic of a winter wonderland adventure and the nostalgic memories it brings.
Be Home By Six... See Ya! is a short clip reflecting on how technology and social media have changed childhood nurturing. We discuss the importance of balancing screen time with real-life experiences and the value of those precious moments spent outdoors and with family. Join us as we reminisce about the good old days when being home by six for dinner was the norm.
Why Live Interaction Beats Working from Home shows Matthew and his colleague Richard Blank exploring the significant impact of in-person collaboration on productivity. They highlight how working side-by-side, sharing high-fives, and fostering a team spirit can boost productivity by at least 20%. The conversation draws vivid comparisons between in-person and remote work, likening it to the difference between a movie and live theater or a microwave meal and a homemade dish. Tune in to discover why in-person collaboration is essential for getting the best out of your team.
What if your voicemails actually made people want to call you back? In this Short, Matthew and Richard reveal a proven method for leaving voice messages that trigger curiosity and response. Learn the subtle psychology behind tone, timing, and delivery — and why even telemarketers could teach you something about charm. It’s fast, fun, and guaranteed to level up your phone game.
Mastering a second language is more than just memorizing words — it's a journey of structure, discipline, and self-discovery. In this conversation, Richard Blank shares how accents can be both a challenge and a unique strength, and why fluency is a rewarding gift that needs no tech to enjoy. Tune in for insight, humor, and motivation for anyone nav
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MatthewGray #50TastesOfGray #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Vision, Technology, Innovation and Money podcast. Host Ronen Chen interview with CEO Richard Blank
In this inspiring episode of On Vision, Technology, Innovation and Money, we sit down with Richard Blank, CEO of Costa Rica’s Call Center. Richard shares his bold journey from Philadelphia to Costa Rica, where he built a thriving business and a life aligned with his values. We dive into his cutting-edge telemarketing techniques, leadership philosophy, the psychology of sales, and even the legendary “Buffer-Boomerang” close. Plus, hear how a childhood dream led him to amass Costa Rica’s largest collection of restored American pinball machines and jukeboxes. A wild mix of vision, grit, and vintage rock’n’roll—don’t miss it!
Join technological visionary Ronen Chen as he delves into the world of innovation, technology, and business through engaging conversations with industry experts. Leveraging his expertise in behavioral economics and software development, Ronen explores how these disciplines drive creativity and inspire groundbreaking product ideas within the companies he collaborates with.
Serial entrepreneur with a proven track record of successfully launching innovative fintech and web products. Experienced CEO, CTO, and thought leader with extensive expertise in developing cutting-edge technological solutions. Accomplished lecturer and mentor with deep knowledge of organizational development, investor relations, regulatory navigation, and strategic innovation.
Serial Entrepreneur | Fintech Innovator | AI & Web Product Specialist
With over 25 years of leadership in high-tech, I specialize in launching and scaling innovative fintech solutions, AI-driven platforms, and cutting-edge web products. As the founder and CTO of multiple startups, I’ve successfully navigated the challenges of building technologies from the ground up, raising capital, and managing global teams.
My academic foundation includes advanced studies in software genetics and applied mathematics, complemented by hands-on expertise in over 20 programming languages. My work spans fintech, blockchain, deep learning, and behavioral science-driven algorithms, with a focus on delivering impactful solutions that optimize processes and drive business growth.
As a seasoned lecturer and mentor, I am passionate about sharing knowledge and empowering the next generation of tech innovators.
Core Expertise
Entrepreneurship & Start-up Leadership: Founded and scaled companies in fintech, blockchain, and AI.
Fintech Innovation & Strategy: Built platforms revolutionizing credit scoring, payment clearing, and digital wallets.
AI & Machine Learning: Extensive experience in implementing deep learning models for complex problem-solving.
Web Product Development: Delivered secure, scalable, and user-centric platforms for e-commerce and data security.
Investor Relations & Fundraising: Secured funding for high-growth ventures while maintaining stakeholder confidence.
Team Building & Mentorship: Recruited and led diverse technical teams to success.
Lecturing & Public Speaking: Experienced lecturer in computer science and AI, sharing expertise at academic and industry events.
been accompanying companies in recent years in the fields of: machine learning, ML/DL, agrotech technology innovation, renewable energy, etc. to receive grants from the Innovation Authority, the European Union, and funds in the US with over 88 percent success. In addition, part of my services is CTO as a Service .
In recent years, I have led three companies ( VirtualData , Sailo.tech , Albe.io ) to significant progress and sale, with over 25 years in the high-tech field, experience and knowledge of 20 code languages, teaching and training in the fields of information technology and computer science at Ramat Gan Academy and the university, and as a consultant to government ministries. This includes the proven successes of more than 30 companies in recent years that have broken through in their fields and reached new stages and broken business records that they set for themselves.
“ I decided to accompany startups and companies in the various growth processes that interest me towards significant achievements, including by receiving grants from: the Innovation Authority, binational grants, European funds, and more .”
By scheduling a focused 30-minute meeting , the business / idea and possible steps for progress will be characterized and focused with the Innovation Authority . A business that is in no way suitable will save a great deal of time and resources , while a business that is suitable and wants to move forward will deduct the initial call price from the total cost .
https://youtu.be/e9i1IZ8YBGA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ronen chen, Vision, Technology, Innovation and Money podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ronenchen #VisionTechnologyInnovationandMoneypodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
Vision, Technology, Innovation and Money podcast. Host Ronen Chen interview with CEO Richard Blank
In this inspiring episode of On Vision, Technology, Innovation and Money, we sit down with Richard Blank, CEO of Costa Rica’s Call Center. Richard shares his bold journey from Philadelphia to Costa Rica, where he built a thriving business and a life aligned with his values. We dive into his cutting-edge telemarketing techniques, leadership philosophy, the psychology of sales, and even the legendary “Buffer-Boomerang” close. Plus, hear how a childhood dream led him to amass Costa Rica’s largest collection of restored American pinball machines and jukeboxes. A wild mix of vision, grit, and vintage rock’n’roll—don’t miss it!
Join technological visionary Ronen Chen as he delves into the world of innovation, technology, and business through engaging conversations with industry experts. Leveraging his expertise in behavioral economics and software development, Ronen explores how these disciplines drive creativity and inspire groundbreaking product ideas within the companies he collaborates with.
Serial entrepreneur with a proven track record of successfully launching innovative fintech and web products. Experienced CEO, CTO, and thought leader with extensive expertise in developing cutting-edge technological solutions. Accomplished lecturer and mentor with deep knowledge of organizational development, investor relations, regulatory navigation, and strategic innovation.
Serial Entrepreneur | Fintech Innovator | AI & Web Product Specialist
With over 25 years of leadership in high-tech, I specialize in launching and scaling innovative fintech solutions, AI-driven platforms, and cutting-edge web products. As the founder and CTO of multiple startups, I’ve successfully navigated the challenges of building technologies from the ground up, raising capital, and managing global teams.
My academic foundation includes advanced studies in software genetics and applied mathematics, complemented by hands-on expertise in over 20 programming languages. My work spans fintech, blockchain, deep learning, and behavioral science-driven algorithms, with a focus on delivering impactful solutions that optimize processes and drive business growth.
As a seasoned lecturer and mentor, I am passionate about sharing knowledge and empowering the next generation of tech innovators.
Core Expertise
Entrepreneurship & Start-up Leadership: Founded and scaled companies in fintech, blockchain, and AI.
Fintech Innovation & Strategy: Built platforms revolutionizing credit scoring, payment clearing, and digital wallets.
AI & Machine Learning: Extensive experience in implementing deep learning models for complex problem-solving.
Web Product Development: Delivered secure, scalable, and user-centric platforms for e-commerce and data security.
Investor Relations & Fundraising: Secured funding for high-growth ventures while maintaining stakeholder confidence.
Team Building & Mentorship: Recruited and led diverse technical teams to success.
Lecturing & Public Speaking: Experienced lecturer in computer science and AI, sharing expertise at academic and industry events.
been accompanying companies in recent years in the fields of: machine learning, ML/DL, agrotech technology innovation, renewable energy, etc. to receive grants from the Innovation Authority, the European Union, and funds in the US with over 88 percent success. In addition, part of my services is CTO as a Service .
In recent years, I have led three companies ( VirtualData , Sailo.tech , Albe.io ) to significant progress and sale, with over 25 years in the high-tech field, experience and knowledge of 20 code languages, teaching and training in the fields of information technology and computer science at Ramat Gan Academy and the university, and as a consultant to government ministries. This includes the proven successes of more than 30 companies in recent years that have broken through in their fields and reached new stages and broken business records that they set for themselves.
“ I decided to accompany startups and companies in the various growth processes that interest me towards significant achievements, including by receiving grants from: the Innovation Authority, binational grants, European funds, and more .”
By scheduling a focused 30-minute meeting , the business / idea and possible steps for progress will be characterized and focused with the Innovation Authority . A business that is in no way suitable will save a great deal of time and resources , while a business that is suitable and wants to move forward will deduct the initial call price from the total cost .
https://youtu.be/e9i1IZ8YBGA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ronen chen, Vision, Technology, Innovation and Money podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ronenchen #VisionTechnologyInnovationandMoneypodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode
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Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation.
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.
Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.
Following a Path Less Traveled
Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Growth Through Cultural Exposure
Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most.
Introduction: Overcoming Challenges and Fears
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses.
Richard's Pinball Collection and Its Role in Company Culture
And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Scaling a Business Without Loans: Richard's Journey
And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more.
Starting Small: Richard's Strategy of Buying Used
We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard.
The Path to Success: Humility and Dedication
I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine.
The Special Sauce of Pinball in the Workplace
These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Destroying Call Center Stereotypes and Appreciating the Craft
But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful.
Dreams, Languages, and Family Heritage: Choosing a Unique Path
That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Setting the Stage: Confronting Fears to Start a Global Business
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center.
Trusting Intuition: Taking the Leap to Start a Life and Business Abroad
And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me.
https://youtu.be/qw09sFl1DZU
https://youtu.be/Gpq-w_WWdn8
https://youtu.be/Cf1PDpZu67M
https://youtu.be/It9x2zUkxC8
https://youtu.be/TYSM3A8Wlx0
https://youtu.be/DG1TJ9JcS0k
https://youtu.be/Kg_qKh-mqxU
https://youtu.be/rBmgKSYfl7A
https://youtu.be/yYqbU9t9wm8
https://youtu.be/7MS_otvgGT4
https://youtu.be/nHvXMgWDlBA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.
The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
#AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation.
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.
Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.
Following a Path Less Traveled
Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Growth Through Cultural Exposure
Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most.
Introduction: Overcoming Challenges and Fears
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses.
Richard's Pinball Collection and Its Role in Company Culture
And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Scaling a Business Without Loans: Richard's Journey
And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more.
Starting Small: Richard's Strategy of Buying Used
We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard.
The Path to Success: Humility and Dedication
I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine.
The Special Sauce of Pinball in the Workplace
These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Destroying Call Center Stereotypes and Appreciating the Craft
But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful.
Dreams, Languages, and Family Heritage: Choosing a Unique Path
That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Setting the Stage: Confronting Fears to Start a Global Business
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center.
Trusting Intuition: Taking the Leap to Start a Life and Business Abroad
And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me.
https://youtu.be/qw09sFl1DZU
https://youtu.be/Gpq-w_WWdn8
https://youtu.be/Cf1PDpZu67M
https://youtu.be/It9x2zUkxC8
https://youtu.be/TYSM3A8Wlx0
https://youtu.be/DG1TJ9JcS0k
https://youtu.be/Kg_qKh-mqxU
https://youtu.be/rBmgKSYfl7A
https://youtu.be/yYqbU9t9wm8
https://youtu.be/7MS_otvgGT4
https://youtu.be/nHvXMgWDlBA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.
The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
#AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation.
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.
Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.
Following a Path Less Traveled
Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Growth Through Cultural Exposure
Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most.
Introduction: Overcoming Challenges and Fears
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses.
Richard's Pinball Collection and Its Role in Company Culture
And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Scaling a Business Without Loans: Richard's Journey
And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more.
Starting Small: Richard's Strategy of Buying Used
We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard.
The Path to Success: Humility and Dedication
I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine.
The Special Sauce of Pinball in the Workplace
These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Destroying Call Center Stereotypes and Appreciating the Craft
But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful.
Dreams, Languages, and Family Heritage: Choosing a Unique Path
That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Setting the Stage: Confronting Fears to Start a Global Business
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center.
Trusting Intuition: Taking the Leap to Start a Life and Business Abroad
And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me.
https://youtu.be/qw09sFl1DZU
https://youtu.be/Gpq-w_WWdn8
https://youtu.be/Cf1PDpZu67M
https://youtu.be/It9x2zUkxC8
https://youtu.be/TYSM3A8Wlx0
https://youtu.be/DG1TJ9JcS0k
https://youtu.be/Kg_qKh-mqxU
https://youtu.be/rBmgKSYfl7A
https://youtu.be/yYqbU9t9wm8
https://youtu.be/7MS_otvgGT4
https://youtu.be/nHvXMgWDlBA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.
The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
#AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation.
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.
Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.
Following a Path Less Traveled
Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Growth Through Cultural Exposure
Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most.
Introduction: Overcoming Challenges and Fears
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses.
Richard's Pinball Collection and Its Role in Company Culture
And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Scaling a Business Without Loans: Richard's Journey
And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more.
Starting Small: Richard's Strategy of Buying Used
We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard.
The Path to Success: Humility and Dedication
I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine.
The Special Sauce of Pinball in the Workplace
These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Destroying Call Center Stereotypes and Appreciating the Craft
But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful.
Dreams, Languages, and Family Heritage: Choosing a Unique Path
That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Setting the Stage: Confronting Fears to Start a Global Business
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center.
Trusting Intuition: Taking the Leap to Start a Life and Business Abroad
And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me.
https://youtu.be/qw09sFl1DZU
https://youtu.be/Gpq-w_WWdn8
https://youtu.be/Cf1PDpZu67M
https://youtu.be/It9x2zUkxC8
https://youtu.be/TYSM3A8Wlx0
https://youtu.be/DG1TJ9JcS0k
https://youtu.be/Kg_qKh-mqxU
https://youtu.be/rBmgKSYfl7A
https://youtu.be/yYqbU9t9wm8
https://youtu.be/7MS_otvgGT4
https://youtu.be/nHvXMgWDlBA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.
The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
#AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation.
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.
Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.
Following a Path Less Traveled
Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Growth Through Cultural Exposure
Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most.
Introduction: Overcoming Challenges and Fears
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses.
Richard's Pinball Collection and Its Role in Company Culture
And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Scaling a Business Without Loans: Richard's Journey
And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more.
Starting Small: Richard's Strategy of Buying Used
We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard.
The Path to Success: Humility and Dedication
I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine.
The Special Sauce of Pinball in the Workplace
These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Destroying Call Center Stereotypes and Appreciating the Craft
But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful.
Dreams, Languages, and Family Heritage: Choosing a Unique Path
That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Setting the Stage: Confronting Fears to Start a Global Business
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center.
Trusting Intuition: Taking the Leap to Start a Life and Business Abroad
And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me.
https://youtu.be/qw09sFl1DZU
https://youtu.be/Gpq-w_WWdn8
https://youtu.be/Cf1PDpZu67M
https://youtu.be/It9x2zUkxC8
https://youtu.be/TYSM3A8Wlx0
https://youtu.be/DG1TJ9JcS0k
https://youtu.be/Kg_qKh-mqxU
https://youtu.be/rBmgKSYfl7A
https://youtu.be/yYqbU9t9wm8
https://youtu.be/7MS_otvgGT4
https://youtu.be/nHvXMgWDlBA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.
The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
#AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation.
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.
Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.
Following a Path Less Traveled
Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Growth Through Cultural Exposure
Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most.
Introduction: Overcoming Challenges and Fears
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses.
Richard's Pinball Collection and Its Role in Company Culture
And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Scaling a Business Without Loans: Richard's Journey
And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more.
Starting Small: Richard's Strategy of Buying Used
We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard.
The Path to Success: Humility and Dedication
I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine.
The Special Sauce of Pinball in the Workplace
These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Destroying Call Center Stereotypes and Appreciating the Craft
But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful.
Dreams, Languages, and Family Heritage: Choosing a Unique Path
That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Setting the Stage: Confronting Fears to Start a Global Business
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center.
Trusting Intuition: Taking the Leap to Start a Life and Business Abroad
And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me.
https://youtu.be/qw09sFl1DZU
https://youtu.be/Gpq-w_WWdn8
https://youtu.be/Cf1PDpZu67M
https://youtu.be/It9x2zUkxC8
https://youtu.be/TYSM3A8Wlx0
https://youtu.be/DG1TJ9JcS0k
https://youtu.be/Kg_qKh-mqxU
https://youtu.be/rBmgKSYfl7A
https://youtu.be/yYqbU9t9wm8
https://youtu.be/7MS_otvgGT4
https://youtu.be/nHvXMgWDlBA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.
The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
#AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation.
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.
Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.
Following a Path Less Traveled
Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Growth Through Cultural Exposure
Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most.
Introduction: Overcoming Challenges and Fears
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses.
Richard's Pinball Collection and Its Role in Company Culture
And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Scaling a Business Without Loans: Richard's Journey
And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more.
Starting Small: Richard's Strategy of Buying Used
We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard.
The Path to Success: Humility and Dedication
I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine.
The Special Sauce of Pinball in the Workplace
These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Destroying Call Center Stereotypes and Appreciating the Craft
But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful.
Dreams, Languages, and Family Heritage: Choosing a Unique Path
That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Setting the Stage: Confronting Fears to Start a Global Business
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center.
Trusting Intuition: Taking the Leap to Start a Life and Business Abroad
And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me.
https://youtu.be/qw09sFl1DZU
https://youtu.be/Gpq-w_WWdn8
https://youtu.be/Cf1PDpZu67M
https://youtu.be/It9x2zUkxC8
https://youtu.be/TYSM3A8Wlx0
https://youtu.be/DG1TJ9JcS0k
https://youtu.be/Kg_qKh-mqxU
https://youtu.be/rBmgKSYfl7A
https://youtu.be/yYqbU9t9wm8
https://youtu.be/7MS_otvgGT4
https://youtu.be/nHvXMgWDlBA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.
The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
#AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation.
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.
Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.
Following a Path Less Traveled
Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Growth Through Cultural Exposure
Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most.
Introduction: Overcoming Challenges and Fears
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses.
Richard's Pinball Collection and Its Role in Company Culture
And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Scaling a Business Without Loans: Richard's Journey
And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more.
Starting Small: Richard's Strategy of Buying Used
We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard.
The Path to Success: Humility and Dedication
I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine.
The Special Sauce of Pinball in the Workplace
These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Destroying Call Center Stereotypes and Appreciating the Craft
But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful.
Dreams, Languages, and Family Heritage: Choosing a Unique Path
That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Setting the Stage: Confronting Fears to Start a Global Business
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center.
Trusting Intuition: Taking the Leap to Start a Life and Business Abroad
And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me.
https://youtu.be/qw09sFl1DZU
https://youtu.be/Gpq-w_WWdn8
https://youtu.be/Cf1PDpZu67M
https://youtu.be/It9x2zUkxC8
https://youtu.be/TYSM3A8Wlx0
https://youtu.be/DG1TJ9JcS0k
https://youtu.be/Kg_qKh-mqxU
https://youtu.be/rBmgKSYfl7A
https://youtu.be/yYqbU9t9wm8
https://youtu.be/7MS_otvgGT4
https://youtu.be/nHvXMgWDlBA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.
The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
#AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation.
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.
Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.
Following a Path Less Traveled
Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Growth Through Cultural Exposure
Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most.
Introduction: Overcoming Challenges and Fears
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses.
Richard's Pinball Collection and Its Role in Company Culture
And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Scaling a Business Without Loans: Richard's Journey
And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more.
Starting Small: Richard's Strategy of Buying Used
We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard.
The Path to Success: Humility and Dedication
I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine.
The Special Sauce of Pinball in the Workplace
These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Destroying Call Center Stereotypes and Appreciating the Craft
But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful.
Dreams, Languages, and Family Heritage: Choosing a Unique Path
That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Setting the Stage: Confronting Fears to Start a Global Business
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center.
Trusting Intuition: Taking the Leap to Start a Life and Business Abroad
And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me.
https://youtu.be/qw09sFl1DZU
https://youtu.be/Gpq-w_WWdn8
https://youtu.be/Cf1PDpZu67M
https://youtu.be/It9x2zUkxC8
https://youtu.be/TYSM3A8Wlx0
https://youtu.be/DG1TJ9JcS0k
https://youtu.be/Kg_qKh-mqxU
https://youtu.be/rBmgKSYfl7A
https://youtu.be/yYqbU9t9wm8
https://youtu.be/7MS_otvgGT4
https://youtu.be/nHvXMgWDlBA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.
The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
#AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation.
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.
Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.
Following a Path Less Traveled
Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Growth Through Cultural Exposure
Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most.
Introduction: Overcoming Challenges and Fears
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses.
Richard's Pinball Collection and Its Role in Company Culture
And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Scaling a Business Without Loans: Richard's Journey
And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more.
Starting Small: Richard's Strategy of Buying Used
We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard.
The Path to Success: Humility and Dedication
I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine.
The Special Sauce of Pinball in the Workplace
These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Destroying Call Center Stereotypes and Appreciating the Craft
But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful.
Dreams, Languages, and Family Heritage: Choosing a Unique Path
That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Setting the Stage: Confronting Fears to Start a Global Business
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center.
Trusting Intuition: Taking the Leap to Start a Life and Business Abroad
And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me.
https://youtu.be/qw09sFl1DZU
https://youtu.be/Gpq-w_WWdn8
https://youtu.be/Cf1PDpZu67M
https://youtu.be/It9x2zUkxC8
https://youtu.be/TYSM3A8Wlx0
https://youtu.be/DG1TJ9JcS0k
https://youtu.be/Kg_qKh-mqxU
https://youtu.be/rBmgKSYfl7A
https://youtu.be/yYqbU9t9wm8
https://youtu.be/7MS_otvgGT4
https://youtu.be/nHvXMgWDlBA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.
The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
#AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Scale Tales From the Ground Up. The Business Infrastructure show Podcast Episode #213 Richard Blank
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.
A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica s Call Center from a one-seat to a 300-seat operation.
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.
Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to act their wage. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.
Following a Path Less Traveled
Richard, surely there's more to your story than this. Let's try that again. That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Growth Through Cultural Exposure
Backpacking around Europe opened a whole new world for Richard. He learned the valuable lessons of evaluating and focusing on what really matters in life, as well as not taking certain things, experiences or people for granted. And what I figured out then was that the things that we hold so dear in the United States really didn't make a difference overseas. We're really just looking at your essence. So it just opened my mind. that there are other places in the world where I could learn and be accepted. And I guess my main thing, and I'm very proud of this, is that when you're 21 years old in Europe, all you want to do is party and have a good time, which I did. But if a party began at eight o'clock, what I made sure to do before that time was to see as many museums and buildings and as much artwork and architecture as I could. So at least I could put in my time to grow and see these incredible historical artifacts that made our cultures, our Western civilization. And so that was the year that I read more books and didn't watch television and really mastered Spanish. And so that was probably the year that I grew the most.
Introduction: Overcoming Challenges and Fears
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It s a big reason why my team operates remotely around the world. But it s not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I m your host, Alicia Butler-Pierre, and you re about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses.
Richard's Pinball Collection and Its Role in Company Culture
And you know what? It was true. As I looked at Richard, he was dressed impeccably. Not sure if you noticed it, but he mentioned playing pinball. Here's another interesting fun fact about Richard. He owns the largest collection of American pinball machines in Costa Rica. For him, providing a place where his team can have fun on the job is equally as important as them providing quality service. After all, all work and no play makes Jack a dull boy. These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Scaling a Business Without Loans: Richard's Journey
And over the course of six years, I saved enough money to be able to purchase a three floor building that can house 300 agents. And so I did this without any sort of loans or partners or mortgages. because I don't like paying interest. The year is 2008. Richard lands his first client and eventually grows and scales Costa Rica's call center from one seat to 150 on up to 300 seats. I'm sure you're wondering how he achieved this kind of scale in just six years without seeking outside investments. Don't go anywhere because after the break, Richard will share the details of how he did it and how he sustains it. You started your business because you believed you could make a difference. But now you have more demand than you can keep up with, and if you don't get your operations in order soon, you could lose everything you've worked so hard to build. The chaos is causing angry customers, bad reviews, failed audits, and more.
Starting Small: Richard's Strategy of Buying Used
We're back, and before the break, we learned about the humble beginnings of Costa Rica's call center and how Richard Blank, as founder and CEO, scaled his operations without outside investments. But how? Well, one thing he did in the beginning was buying used. That is, he strategically purchased either brand new or gently used furniture and computers from other call centers that were going out of business. Here's Richard.
The Path to Success: Humility and Dedication
I think the greatest thing you can do in the beginning is to be very humble, appreciative. And if you, it's like the game of life. You need to start out in the tent and then you end up in the, in the mansion, but you go through your certain stages. And as long as you can keep pace where you act your wage and and you do it accordingly, you're going to be exceptionally successful. And most people love to hear about the story. They could care less about where I am today. They really want to know about the struggle. And I guess, Alicia, my last parting bit of advice is dedicated practice. And so if anybody really wants to master their craft, they have to put in the time off the camera when your friends aren't around, when you're by yourself. And so if you can invest that sort of time in yourself, you'll be more than prepared when the time comes to shine.
The Special Sauce of Pinball in the Workplace
These are such amazing machines, and they're usually older than the agents. And you and I both know that when you play these games on the Internet, it's one thing. But when you are with the machine, especially pinball, You can really feel it. And so to give these agents that sort of gaming experience is just, and it's free play as well. I don't charge them. But it's just really one of those special sauce things that we do here at Costa Rica's call center, which my opinion, Alicia, reduces attrition.
Destroying Call Center Stereotypes and Appreciating the Craft
But I'd like to maybe destroy some of those stereotypes and misconceptions. A lot of people make a living doing customer support and making outbound and receiving calls for companies. It just so happens that a call center has a certain infrastructure in regards to IT support and the sort of equipment we have and the levels of supervision. Notice Richard said infrastructure. He's really talking about business infrastructure, the linking of an organization's people, processes, and tools, which includes the equipment he's referring to for sustainable and profitable growth. And so what I saw walking in here was an environment where English second language agents were conversing on the calls, were converting calls and getting positive escalations, getting amazing feedback. Today, since everything is now omnichannel non-voice support, where all we're doing is chatting and texting, I still saw the art of speech. I thought it was beautiful.
Dreams, Languages, and Family Heritage: Choosing a Unique Path
That's why you do the best interviews, Alicia. Thank you so much. How about this? When I was in high school and I graduated, most of my friends were going to Ivy League and studying law, medicine, engineering, and architecture. I myself decided to double down on languages. It was my favorite class. And at the University of Arizona, once again, being a communication major, I was able to focus on public speaking rhetoric and nonverbal communication. And so that was very important for me. Sometimes I kind of felt like a dreamer. and i was almost doing this alone but since my great-grandparents came from europe from romania russia germany and Poland, they came at the turn of the century. And so when they came to the United States in the early 20th century, and they learned English and were entrepreneurs, it was pretty much my strongest argument to my parents on what I was trying to do. Our family were nomads, we were risk takers. And for me, all I know is that I wanted some sort of adventure. And I know that by learning a second language, it would open many doors for me. And so my natural progression pretty much got me to where I am today.
Setting the Stage: Confronting Fears to Start a Global Business
Have you ever wondered what it would be like to live or work in another country? Be honest. I know I have. It's a big reason why my team operates remotely around the world. But it's not the same as living in those countries. How do you get over the mental hurdles to try something different in your business when everyone is telling you, no, no? This is the Business Infrastructure Podcast, the show where we offer strategies, tactics, and resources to cure back office blues and keep your business operating as good on the inside as it looks on the outside. I'm your host, Alicia Butler-Pierre, and you're about to hear from someone who set his fears aside, listened to his inner voice, and proved all the naysayers wrong when he started a business in another country. This episode is brought to you by Equilibria Incorporated, the company behind this podcast where we design scale-ready business infrastructure for fast-growing small businesses. Richard Blank is the founder and CEO of Costa Rica's Call Center. His journey to the successful entrepreneur he is today spans across three continents and is filled with introspection and sprinkled with lots of common sense along the way. Stay tuned as he takes us along for an interesting ride. This is episode 213, From the Ground Up, How Richard Blank Built Costa Rica's Call Center.
Trusting Intuition: Taking the Leap to Start a Life and Business Abroad
And if you can get past your parents' guilt, you can live anywhere in the world. And so when that one in a million opportunity crossed my path, I decided to take it. Turns out it was a year after working with those importers of Corona that Richard's one in a million opportunity surfaced in Costa Rica. I literally had to make a decision to stay in the United States and continue working or to go down there for a couple of months. And I guess it was more of my intuition because there's a lot of naysayers out there, Alicia, and we've lost you. And they're the Negative Nancys and Debbie Downers. And these are usually the people that love you so much and they're trying to protect you. But their N-O means they don't K-N-O-W enough about my vision quest, my spiritual journey. And so my intuition said, Richie, go for it. I know that this is the right thing. You're not just dipping a toe. You've been studying Spanish your whole life. And I believe that you could do well. And if it didn't work out, I could have always come home after a couple months. But I also believe in positive reinforcement. And the fact that I did learn a second language, I was open-minded and embraced this new culture and traditions here. it really gave me this reinforcement to stay here. And I fell in love with the girl of my dreams and we got married and we started a life together here and started a business together here. So as much as it's different from my family's expectations in the United States and what all of my friends did, once again, I was being very true to myself, that 18 year old that decided to take that huge risk on myself. And not to be able to compare notes to my friends that were doing different things. But the one thing I do know is that my circle did support me.
https://youtu.be/qw09sFl1DZU
https://youtu.be/Gpq-w_WWdn8
https://youtu.be/Cf1PDpZu67M
https://youtu.be/It9x2zUkxC8
https://youtu.be/TYSM3A8Wlx0
https://youtu.be/DG1TJ9JcS0k
https://youtu.be/Kg_qKh-mqxU
https://youtu.be/rBmgKSYfl7A
https://youtu.be/yYqbU9t9wm8
https://youtu.be/7MS_otvgGT4
https://youtu.be/nHvXMgWDlBA
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Alicia Butler Pierre, Scale Tales, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu framework for business infrastructure and authored, Behind the Fa ade: How to Structure Company Operations for Sustainable Success. It is the world s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 60 countries. Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.
The Business Infrastructure Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. Richard s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
#AliciaButlerPierre #ScaleTales #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
The global face wash market, valued at USD 31.46 billion in 2024, is projected to grow at a CAGR of 4.00% from 2025 to 2034, reaching USD 46.57 billion by 2034. This growth is driven by increasing consumer awareness and demand for skincare products.
Read Full Report and Table of Contents: https://bitl.to/4ih0
Claight Corporation (Expert Market Research) sales@expertmarketresearch.com
+1-415-325-5166
The global sugar market, valued at 182.11 million tons in 2024, is projected to grow at a CAGR of 1.00% from 2025 to 2034, reaching approximately 201.16 million tons by 2034. This growth is driven by increasing demand in various sectors, including food and beverages.
Read Full Report and Table of Contents: https://gogl.to/3bHK
Claight Corporation (Expert Market Research) sales@expertmarketresearch.com
+1-415-325-5166
Gefitinib Tablets IP 250 mg is a targeted therapy for non-small cell lung cancer (NSCLC) used for patients with EGFR mutations. Also known as an EGFR inhibitor, gefitinib stops cancer cells from multiplying and growing by blocking the EGFR protein (the target). Therefore, it is a highly effective treatment for many forms of lung cancer.
Now available at an affordable price, you are able to buy Gefitinib online with shipping to all countries in the Philippines (Manila, Cebu, Davao) and across the globe, including the USA, UK, Malaysia, Thailand, etc.
To Order Now - +91-7428091874
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Web - www.letsmeds.com
https://www.letsmeds.com/gefitinib-250mg-brands
LetsMeds - Exporter of trusted global medicine
The global interventional radiology market, valued at USD 24.20 billion in 2024, is projected to grow at a CAGR of 6.70% to reach USD 46.29 billion by 2034.
Read Full Report and Table of Contents: https://bitl.to/4bDV
Claight Corporation (Expert Market Research) sales@expertmarketresearch.com
+1-415-325-5166
Not Quite After Midnight Podcast. Special guests Tony Selimi and Richard Blank. October 13th, 2022.
I would like to thank my wonderful guests, Tony Jeton Selimi and Richard Blank, for putting up with my shenanigans and being on the show. We had a conversation that was both entertaining and meaningful.
Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com.
Tony is an Internationally Award-Winning Life Strategist and Business Coach Specializing in Human Behavior, Leadership Development, and Maximizing Business and Human Potential. Find out more about him on his website: https://tonyselimi.com.
How will these two mesh during the show? What will they find out they have in common? What about their differences? You're in the right place to find out.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
Defining Moments: Inner Battles, Priorities, and Leadership During COVID
Because it's not those battles that we fight on the outside. It's those that we fight within ourselves that defines who we become. Very good. And so also you see your priorities if you're about to lose everything. It's like if your house is burning, what's the one thing you run in and grab? Is it your photographs, your dog? I don't know. But you realize you could lose everything if I could just keep one thing. And I don't know, it grounds you. During COVID, there were a lot of individuals that I had extremely high expectations on and they disappointed me so. And then you had other individuals that really stepped up the plate. showed leadership didn't surprise me I always knew they had it in them but really
Following Intuition and the Magic of Science and Spirit
Sometimes I think about falling in love. I believe in metaphysics. I believe in certain sort of things we can't explain and can't control. And so a lot of this stuff, I believe, is just your intuition, your tingles, your sixth sense that kicks in. And so I like to put a little bit of magic dust on some of these thoughts to see if there's any sort of things out there that are assisting me and getting me there, like stars being aligned, in a sense. I believe totally in that, Richard. It's, you know, it's that intuition, that very strong intuition that I had since I was a child. You know, what I haven't shared, it's like, you know, I was in hospital for almost like two years in a life support machine at the age of eight. But when I was born, my parents were told by the spiritual teacher that they used to go saying he's going to be a master healer, he'll go around the world and do all the work that I'm doing now. But, you know, for me, it was a hoo-ha thing. But one thing I always love to learn, it's understanding science and spirit.
https://youtu.be/AFrvqkudDGM?si=QYEizMROzglOO0Ee
https://youtu.be/SK4haXsWuTg
https://youtu.be/bJAcnvLm1Tw
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Not quite after midnight podcast, Bil Hatch, Tony J. Selimi, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
By Bil Hatch
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms.
The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative.
The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms.
This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that.
Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program.
Over the last 30 years, Tony J. Selimi has helped individuals from all professions, including A-List celebrities, royals, senior executives, business owners, entrepreneurs, corporate clients, global leaders, politicians, doctors, lawyers, bankers, speakers, coaches, and authors to achieve their aspirations and go from where they are to where they know they want to be. Tony’s vast knowledge, experience and perspective from working with clients in various industries and professions allows him to effectively and efficiently assist you get unstuck and provide you with a unique, individual and targeted integrated coaching and mentoring approach to achieving results at times of doubt, forced change, fear of the unknown and uncertainty. As your coaching partner he will help you unleash your magnificence, excel and empower yourself in all critical areas of life, and live fulfilled, authentically and freely on your terms. Organizations seek his expertise to boost productivity, performance, profits and overall employee wellbeing. Some of the world’s top CEOs have sought his expertise to help them increase shareholder value by focusing on and leveraging their strengths, innovation, and successes.
Unleash Your Brilliance. Elevate Your Business. Embody Fulfilment.
In the fast-paced worlds of leadership, entrepreneurship, and influence, even the most accomplished individuals face moments of doubt, disconnection, and stagnation. You may find yourself at a crossroads—where purpose fades, pressure mounts, and clarity feels out of reach.
Whether you’re a CEO navigating complex business transformations, a founder scaling under stress, or a public figure battling internal battles behind the spotlight—these silent challenges impact not just performance, but your health, relationships, and legacy.
This is where Tony J. Selimi steps in.
A globally recognised human behaviour expert, board-level advisor, award-winning author, and transformational life and business strategist, Tony specialises in assisting high-level leaders rise from crisis to clarity, confusion to confidence, and burnout to breakthrough.
No matter where you are in the world, Tony is available for both virtual and in-person sessions. He is committed to focusing you on achieving your personal, relational, financial, business, and professional goals.
Ready for your breakthrough?
Book a transformative coaching or business strategy session with Tony today by emailing info@tonyselimi.com. Discover how to unlock your fullest potential, purpose, and profits and start thriving in every aspect of your life with clarity, confidence, and certainty.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Notquiteaftermidnightpodcast #BilHatch #TonyJSelimi, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The global backpack market, valued at USD 16.47 billion in 2024, is expected to grow at a CAGR of 6.00% from 2025 to 2034, reaching approximately USD 29.50 billion by 2034. This growth is driven by increasing demand across various sectors including fashion, education, and travel.
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Claight Corporation (Expert Market Research) sales@expertmarketresearch.com
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OS CHEMTRAILS - OS MORGELLONS E UM ATAQUE GLOBAL CONTRA A POPULAÇÃO DO MUNDO
Vídeo Parte 2
A Parte 1 Pode ser vista aquí:
https://video.fc2.com/content/20250630C55PGyc6
♠ Este ataque sobre a população é constituido pelos Morgellons, um projeto do Pentágono, do DOD Americano, dos militares e do complexo militar industrial comandado pelos EUA e pela Inglaterra e os seus banqueiros Rothschild na Fleet Street. O centro de atuação deles é pelo MOSSAD e pelas 5 agências de inteligência do mundo. Eles controlam a religião, a política, as polícias, os tribunais de todos os países. Com o poder que detem, controlam a medicina, a indústria farmacéutica, as universidades, o sistema SUS no Brasil. Estão implementando um programa ilegal e criminoso, militar, de ataque sobre a população mundial.
♣ Para os Morgellons se formarem no corpo humano e se proliferarem e reproduzirem, dependem dos metais pesados (o autismo também se alimenta destes metails pesados, mercúrio) que são dispersos via os chemtrails e são colocados nas tais 'vacinas' falsas, que são na verdade armas bio-químicas e de radiação, de destruição em massa, proibidas segundo todas as leis, convenções e tratados internacionais.
Mais vídeos de interesse a todos os alunos dos nossos cursos:
Morgellons - Patógenos - A população mundial sobre um ATAQUE MILITAR.
Morgellons, patógenos, a polulação Sobre Ataque Militar Parte 1 - https://video.fc2.com/content/20250525g7MYYZ54
Parte II - com apenas alguns comentários
https://video.fc2.com/content/20250603GFCcgPXX
Nano-terror nas 'vacinas' falsas Parte 1 - https://video.fc2.com/content/20250519DHnY5sVA
Parte II
https://video.fc2.com/content/20250519kEwu1vz7
Parte III
https://video.fc2.com/content/202506015CTcBYLr
O DR. YOUNG REVELA QUE AS TAIS 'VACINAS' 'COVID' SÃO BIO-ARMAS QUÍMICAS INTELIGENTES PARA ALVEJAR AS PESSOAS:
https://www.brighteon.com/6579ddf3-0336-41a2-99ba-ba66f9f98abf
∆ Os militares de todos os países foram tomados e estão sendo controlados pela máfia bancária Rothschield, que também tomou conta dos governos de todos os países do mundo, por intermédio da FRAUDE ELEITORAL. Esta fraude das urnas foi bem pesquisada e relatada pelo grupo Americans for Innovation e a American Intelligence Media.
♠ Esta fraude se iniciou com a Smart-matic na Venezuela e agora se estende a todas as urnas eletrônicas no mundo. A Sequioa, ES&S, Dominion e TODAS as urnas eletrônicas em todo o mundo estão sendo defraudadas pelo sistema Federal Bridge Authority, que certifica as chaves criptográficas da internet. Elas passam por servidores da Microsoft e de outras empresas que estão localizadas em outros países. Estes HUBs fornecem as chaves a todo o mundo - as chaves PKI. Tem uma chave pública e uma chave privada. Porém, as agências de inteligência, a Hillary, tiverem acesso pleno a estas chaves desde 2000 pra cá. Assim, todo os tráfego na internet é monitorado, descriptografado na hora por esta mesma máfia.
♦ Esta mesma máfia da fraude eleitoral também fabricaram a tal 'pandemia' falsa do tal 'covid', que é na verdade UM GRANDE ENVENENAMENTO. Vejam o nosso PDF onde analizamos 100 sintomas do tal 'covid' e descobrimos que TODOS eles são sintomas de um envenenamento, não de um tal 'vírus' 'covid'. E em outro PDF, analizamos 100 tratamentos contra o tal 'covid' e descobrimos que TODOS eles, sem excessão, são tratamentos contra o envenenamento, e não contra um tal 'vírus' 'covid' que o Dr. Stefan Lanka, em uma pesquisa bem feita, comprovou NÃO EXISTIR.
► E eles estavam envenenando as pessoas nos hospitais com o REMDESIVIR - VEKLURY, MIDOZALAM, que destroe os rins de uns 45% dos pacientes, e mata eles. Os que não matavam com o Remdesivir, matavam nos ventiladores nos hospitais, que viraram fábricas de morte do Dr. Fauci, no mundo inteiro.
► Vejam as leis internacionais explicadas no documento da Dra. Anna de Buisseret , que explica que é um crime de guerra se obrigar, coagir, intimidar alguém a receber uma intervenção médica á força. Então, o SUS, o ministério público, os agentes de assistência social no Brasil que estão coagindo as pessoas com multas e punições, atacando os pais que não querem estes venenos nos filhos, estão comentendo um crime hideondo internacional de guerra.
♦ Todos eles precisam serem processados no tribunal internacional por estarem cometendo um crime hideondo de guerra a nível internacional!
♣ Esta tecnologia dos Morgellons usam CDB - cross - domain bacteria, bactérias de micoplasmas militarizados, DNA de insetos, campos escalares de ataque, programas de luz, tudo imbutido nos Morgellons e nos chemtrais, que se comunicam um com o outro.
♣ Os feixes jogados nos chemtrails criam os campos de plasma e campos escalares. Estes se comunicam com os Morgellons no corpo das pessoas, que trabalham com a tecnologia dos Pontos Quânticos nas tais 'vacinas' falsas, que são na realidade armas bio-químicas de destruição em massa.
♠ Os morgellons usam DNA de insetos e tem uma pontinha de luz, que mede o DNA humano e envia a informação á núvem, para a intelligência artificial, que comanda o programa Sentient - um clone de todo o ser humano, para os controlar. Então, os tais 'testes' de nariz PCR falsos e as máscaras azuis, verdes, brancas da China estavam todos contaminados com estes Morgellons e com esta nano-tecnologia robôtica, um programa de alteração genética e de trans-humanismo.
╬ E estes Morgellons causam o tal 'covid', causam a fibriomialgia, a doença da vaca louca no cérebro, o spongiform encephalitis. O cérebro vira uma esponja devido as proteínas mal dobradas que vão se formando.
● Venha fazer um curso conosco & obtenha noções e conhecimento sobre estas nano-tecnologias nas tais 'vacinas' 'covid' e o impacto que elas tem sobre o seu corpo. Estude sobre os nossos protocolos de tratamento para se remover estas tecnologias do corpo humano.
► Receba um diagnóstico e tratamento remoto do seu campo bio-energético, que já foi amplamente mapeado no corpo humano. É uma tecnologia espacial. Com ele, produzimos hemogramas completos, testes do tipo D-dimer, análise de hormônios e da parte química do corpo, da parte mental, emocional. Sabemos tudo sobre as suas resistências a certos alimentos, sobre a parte emocional do paciente.
Geramos relatórios 3D do corpo, que mostram as condições internas dos orgãos do corpo. Já no primeiro diagnóstico, recebes um tratamento, que resulta em um funcionamento melhor dos seus orgãos internos, e melhoram a sua parte emocional, psicológica. Qualquer problema de saúde pode ser tratado e a maioria se resolve em 3 mêses. Faça um tratamento mensal conosco e um acompanhamento da nossa terapeuta.
♦ Venha fazer este curso conosco em como se aplicar este tratamento do campo bio-energético.
♣ Aprenda sobre as tecnologias Tesla, Rife, os gans mini-estrelas radiantes e muito mais, dezenas de invenções de terceiros que se comunicam com a tecnologia Rife. Se pode frequencializar materials, produtos, cartões magnéticos e as use para tratar a sua saúde. Conheça as tecnologias de radiestesia, tecnologias foto-quânticas, de análize de vôz. Compre uma canetinha gans, um Magrav. Adquira um aparelho de hidrogênio molecular com ozonioterapia, combinado com o gans.
♦ Conheça o Pleomorfismo, a verdaderia ciência do futuro. Aprenda sobre o terreno interno do corpo, o Dr. Bechamp, o Dr. Robert Young e grandes médicos pleomorfistas como eles.
♣ Conheça as nano-tecnologias aterrorizando a humanidade. Um crime contra a humanidade. Nano-pó inteligente, comidas contaminadas, tecnologias de polímeros, Hydrogel da DARPA, os Morgellons que estão causando os coágulos e formações de uma espécie de borracha no corpo das pessoas. Estas tecnologias se fundem com as células do corpo humano.
♦ A Dra. Anna Mihalcea é perita nestas nano-tecnologias e explica como se remover com o EDTA liposomal, a Vitamina C, junto com um acompanhamento terapéutico ou médico. Veja também os nossos outros vídeos sobre este assunto.
São nano-tecnologias auto-montantes.
► Um tribunal Federal nos EUA determinou que estas coisas que estão falsamente chamando de 'vacinas' na verdade não se qualificam medicamente e científicamente como 'vacinas'. Então a Pfizer, a Moderna e as corporarações distribuindo estas 'vacinas' falsas podem ser agora processadas, bem como os governos exigindo isso das crianças. Vejam o PDF e o material da Anna de Buisseret que explica que é um crime internacional de guerra se coagir, obrigar alguém a receber uma intervenção médica ou uma vacina. Estas "vacinas" falsas são na verdade armas ilegais e proibidas em todo o mundo. No Brasil, estão cometendo um crime ao exigir que as crianças recebam estas vacinas falsas. Escolas exigindo que crianças recebam isso? Penalizando os adultos que recusam que isso seja administado aos seus filhos? Ao exigir isso dos pais e das criançãs, estão quebrando dezenas de leis internacionais e estão cometendo um crime internacional de guerra.
► Para maiores informações, fazeres um curso, aprender como se remover estas tecnologias do corpo humano usando a tecnologia Rife e do tratamento do Campo bio-energético, escreva para dnaremoto@proton.me
Vejam também este vídeo relacionado, que explica os Campos Morfogenéticos e a Medicina da Luz:
Entendendo o DNA Holografico e Campos Morfogenicos Parte 4 Excellente - A Medicina da Luz!
https://adilo.bigcommand.com/watch/rtL6gny8
Mais vídeos para verem:
Microscopia de Campo Escuro dos Morgellons - Mesogênios de nano-cristais líquidos. Parte 1:
https://video.fc2.com/content/20250430TkYbcrfc
Encontrado em mais alta resolução neste link:
https://adilo.bigcommand.com/watch/1vhfXFeL
Parte 2 final - Microscopia de Campo Escuro dos Morgellons - Mesogênios de nano-cristais líquidos. Esta série segue após com uma nova série de vídeos, listados abaixo.
https://video.fc2.com/content/20250430NYqXLkbZ
Encontrado em alta resolução aquí:
https://adilo.bigcommand.com/watch/RWKTODuX
Esta Parte 2 final faz uma análise das nano-tecnologias no corpo das pessoas, resultantes do Hydrogel da DARPA.
Parte 3 - Microscopia de Campo Escuro dos Morgellons - Mesogênios de nao-cristais líquidos
https://adilo.bigcommand.com/watch/F_OAwXpv
Parte 3 re-feita com fôco somente no artigo que cobre o Hydrogel da DARPA. Neste vídeo, fiz comentários extras sobre o Hydrogel da DARPA e como ele está sendo usado como parte de um programa trans-humanista de alteração do DNA humano: O link da parte re-feita:
https://video.fc2.com/content/20250502TuASbfGY
♦ Este vídeo link acima está focado especificamente no artigo sobre os Hidrogéis da DARPA e como esta nano-tecnologia criada para o bem está sendo utilizada como uma arma de destruição em massa dentro do corpo humano, juntamente com as nano-tecnologias auto-montantes do óxido de grafeno, nano-discos de OG usado para o tratamento do câncer e uma série de nano-tecnologias cobertas em nossos vídeos neste canal.
♠ Sâo morgellons, nano-cristais líquidos mesogênios de nano-cristais líquidos e estruturas de polímeros.
Morgellons, fungos, bactérias, DNA de insetos, CHEMTRAILS
https://video.fc2.com/content/20250418gXdpnLd3
♠ Vídeo descrevendo os Morgellons que se ativam em um CORPO ÁCIDO e cheio de METAILS PESADOS. Estas duas condições são necessárias para esta nano-tecnologia robótica se ativar no corpo humano. Está construído em cima de DNA de insetos, de bactérias como os micoplasmas e chamydia, em cima de fungos. É uma tecnologia de transfecção humano, alteração da genética humano e um PROGRAMA DE TRANS-HUMANISMO.
► Um programa da Máfia do 'Covid', do cartél bancário mundial do Templo de Satanás. É um programa que combina CHEMTRAILS com campos escalares gerados por feixes de plasma, ARMAS DEW E HAARP no ar e no solo com girotrons.
MORGELLONS – Uma descoberta e uma proposta – Parte 1
https://video.fc2.com/content/20250416XrPQ0EPy
MORGELLONS – Uma descoberta e uma proposta – Parte 2:
https://video.fc2.com/content/20250416QePRmYke
MORGELLONS – Uma descoberta e uma proposta – Parte 3:
https://video.fc2.com/content/20250416BBBd0WZy
♣ Vídeo descrevendo os Morgellons que se ativam em um CORPO ÁCIDO e cheio de METAILS PESADOS. Estas duas condições são necessárias para esta nano-tecnologia robótica se ativar no corpo humano. Está construído em cima de DNA de insetos, de bactérias como os micoplasmas e chamídia, em cima de fungos. É uma tecnologia de transfecção humano, alteração da genética humano e um PROGRAMA DE TRANS-HUMANISMO.
Morgellons – inibição do crescimento confirmada
https://video.fc2.com/content/20250416ALnBqRLC
Morgellons, patógenos e a população
https://video.fc2.com/content/20250416BZF2mtfM
Projeto Cloverleaf, Chemtrails e o seu Propósito
https://video.fc2.com/content/20250416sUQJ1YXH
♣ Project Cloverleaf, os sprays de chemtrails no ar, a doença do Morgellons, causando doença sendo espalhada no ar e as tais 'vacinas' falsas. Os militares de cada país estão involvidos.
♪♫♯ Administramos cursos em como se tratar o Campo Bio-energético, onde toda a doença se instala. Cursos que cobrem o Plemorfismo, a Ciência do Futuro.
♠ Cursos cobrindo as nano-tecnologias nas tais 'vacinas'. Um Curso com o nosso Protocolo de Tratamento Padrão e dezenas de PDF produzidos nos últimos anos que irás receber ao fazer um curso conosco.
♦ Como se interromper esta nano-tecnologia e se remover do corpo? Então, temos vídeos com o conteúdos da Dra. Ana Mihalcea explicando isso em mais detalhes. Combine EDTA liposomal e Vitamina C em altas doses. Pode possivelmente ser feito em uma farmácia de manipulação, mas esta forma é vendida no exterior. Pode ser tomado por via oral ou injetado por um anestiologista, sob consulta médica. Nos envie um e-mail para maiores detalhes:
◊ Temos também um Protocolo de Tratamento Padrão para remover estas nano-tecnologias do corpo das pessoas, tanto nos 'vacinados' como os não.
╬ Veja os vários artigos da Dra. Anna Mihalcea e de outros confirmando a nano-tecnologia auto-montante de Morgellons do Hydrogel da DARPA de óxido de grafeno, Mesogênios de nano-cristais líquidos e nano-pó inteligente SMART DUST de polímeros.
♦ Temos um protocolo de tratamento para se remover isso do corpo. Vejam também o nosso vídeo que explica o protocolo da Dra. Anna Mihalcea, que consiste principalmente de EDTA liposomal + alta dose de vitamina C, e como isso remove esta nano-tecnologia do sangue. Combinar isso com os outros ítens no nosso Protocolo de Tratamento Padrão.
► Para fazeres um curso conosco sobre estas nano-tecnologias, favor escrever um e-mail para dnaremoto@proton.me
♣ Fazemos o diagnóstico e o tratamento remoto dos nossos pacientes. Empregamos uma tecnologia que analiza o campo bio-energético humano e já aplica as otimizações na hora. Encontramos tudo que é tipo de doenças no corpo e o tratamos. A terapia é muito eficaz!
♦ Para a parte que segue, vejam o vídeo chamado "O Que Esta Dentro das Tais Vacinas falsas covid - Evidencia de um Crime Contra a Humanidade".
♠ O mesmo segmento desta terceira parte do vídeo está no nosso vídeo chamado de "O Que Esta Dentro das Tais Vacinas covid falsas - Hydrogel e um Crime Contra a Humanidade" pois este último vídeo contém uma parte repetida do artigo específico sobre o Hydrogel da DARPA, com algums comentários extras meus no vídeo.
Esta série de vídeos segue com esta:
Parte 1 de 3 - O que está dentro das 'vacinas' falsas. Microscopia de Campo Escuro dos Morgellons - mesogênios de nano-cristais líquidos.
Este vídeo é a parte 1 novo de uma série de vídeos relacionados aos vídeos anteriores:
O Que Está dentro das falsas 'vacinas' 'covid':
https://video.fc2.com/content/20250502bePWYcJJ
Parte 1 re-feita:
https://video.fc2.com/content/20250502TuASbfGY
Este mesmo vídeo pode ser visto em alta resolução neste link:
https://adilo.bigcommand.com/watch/xo8Fjq5L
Aquí estão os links dos outros vídeos desta série:
Parte 1 - Microscopia de Campo Escuro dos Morgellons - Mesogênios de nao-cristais líquidos
https://video.fc2.com/content/20250430TkYbcrfc
Encontrado em mais alta resolução neste link:
https://adilo.bigcommand.com/watch/1vhfXFeL
Parte 2 - Microscopia de Campo Escuro dos Morgellons - Mesogênios de nao-cristais líquidos
https://video.fc2.com/content/20250430NYqXLkbZ
Encontrado em alta resolução aquí:
https://adilo.bigcommand.com/watch/RWKTODuX
Parte 3 - Microscopia de Campo Escuro dos Morgellons - Mesogênios de nao-cristais líquidos
https://adilo.bigcommand.com/watch/F_OAwXpv
Parte 3 re-feita com fôco somente no artigo que cobre o Hydrogel da DARPA. Neste vídeo, fiz comentários extras sobre o Hydrogel da DARPA e como ele está sendo usado como parte de um programa trans-humanista de alteração do DNA humano: O link da parte re-feita:
https://video.fc2.com/content/20250502TuASbfGY
► Este vídeo link acima está focado especificamente no artigo sobre os Hydrogéis da DARPA e como esta nano-tecnologia criada para o bem está sendo utilizada como uma arma de destruição em massa dentro do corpo humano, juntamente com as nano-tecnologias auto-montantes do óxido de grafeno, nano-discos de OG usado para o tratamento do câncer e uma série de nano-tecnologias cobertas em nossos vídeos neste canal.
Bem vindos á Medicina da Informação!
♠ Para saber como assistir estes vídeos na sequência certa, para entender estas nano-tecnologias auto-montantes, fazer o nosso Curso Sobre as Nano-tecnologias nas tais "vacinas" 'covid', sobre a Medicina do Futuro, o Pleomorfismo, a Medicina da Informação e o Tratamento do Campo Bio-energético. Temos o nosso curso e módulo sobre as nano-tecnologias Tesla, Rife, Kesh e de dezenas de inventores, e para estudar sobre o nosso Protocolo de Tratamento Padrão de como se remover estas nano-tecnologias do corpo, re-settar o DNA, escreva para:
dnaremoto@proton.me
► Fazemos diagnósticos e tratamentos remotos da saúde, aplicamos uma tecnologia incrível da Era Espacial, que é comprovada funcionar por intermédio de pesquisas científicas, aplicação nos nossos pacientes. Temos uma série de vídeos em nosso curso sobre esta tecnologia.
♪♫♯ Aprenda sobre o DNA Remoto, a tecnologia Rife Spooky2, em um curso de 30 horas de duração.
♦ Temos uma série de vídeos em nosso curso sobre esta tecnologia.
► Venha fazer o nosso Curso Sobre estas tecnologias de DNA Remoto, com aprendizado na tecnologia Rife Spooky2, em um curso de 30 horas de duração.
♣ Temos várias PDFs de pesquisas, desenvolvidas em um período de mais de 3 anos, que cobrem os protocolos de tratamento, análise dos 38 tipos de venenos no corpo das pessoas 'vacinadas' e que estão sendo criados no corpo das pessoas por intermédio dos organoides que vem de glândulas de cobras.
♦ Aprenda sobre invenções escalares que conseguem dobrar o tempo e espaço e reverter o DNA para o seu estado original natural. Este vídeo cobre esta tecnologia:
Entendendo o DNA holográfico e os Campos Morfogenéticos:
Parte 1 -->>
https://video.fc2.com/content/20250502QzydrT3Y
E vocês podem ver este vídeo em alta resolução neste link:
Entendendo o DNA holográfico e os Campos Morfogenéticos:
Parte 1 em alta resolução -->>
https://adilo.bigcommand.com/watch/MIIf4OHp
Vejam também este vídeo:
Relatorio Exemplar de Sistemas Corporais e Voz Interna Paciente Modelo
https://video.fc2.com/content/20250429XBN7rC7V
Escreva para dnaremoto@proton.me para saberes mais.
Estes vídeos na sua maior parte estão disponíveis apenas no Fc2, com alguns vídeos sendo públicos e muitos outros reservados para os nossos alunos que fazem um curso conosco. Bem vindos!
OS CHEMTRAILS - OS MORGELLONS E UM ATAQUE GLOBAL CONTRA A POPULAÇÃO DO MUNDO
Vídeo Parte 1
A Parte 2 Pode ser vista aquí:
https://video.fc2.com/content/20250630TJBhu3xP
♠ Este ataque sobre a população é constituido pelos Morgellons, um projeto do Pentágono, do DOD Americano, dos militares e do complexo militar industrial comandado pelos EUA e pela Inglaterra e os seus banqueiros Rothschild na Fleet Street. O centro de atuação deles é pelo MOSSAD e pelas 5 agências de inteligência do mundo. Eles controlam a religião, a política, as polícias, os tribunais de todos os países. Com o poder que detem, controlam a medicina, a indústria farmacéutica, as universidades, o sistema SUS no Brasil. Estão implementando um programa ilegal e criminoso, militar, de ataque sobre a população mundial.
♣ Para os Morgellons se formarem no corpo humano e se proliferarem e reproduzirem, dependem dos metais pesados (o autismo também se alimenta destes metails pesados, mercúrio) que são dispersos via os chemtrails e são colocados nas tais 'vacinas' falsas, que são na verdade armas bio-químicas e de radiação, de destruição em massa, proibidas segundo todas as leis, convenções e tratados internacionais.
Mais vídeos de interesse a todos os alunos dos nossos cursos:
Morgellons - Patógenos - A população mundial sobre um ATAQUE MILITAR.
Morgellons, patógenos, a polulação Sobre Ataque Militar Parte 1 - https://video.fc2.com/content/20250525g7MYYZ54
Parte II - com apenas alguns comentários
https://video.fc2.com/content/20250603GFCcgPXX
Nano-terror nas 'vacinas' falsas Parte 1 - https://video.fc2.com/content/20250519DHnY5sVA
Parte II
https://video.fc2.com/content/20250519kEwu1vz7
Parte III
https://video.fc2.com/content/202506015CTcBYLr
O DR. YOUNG REVELA QUE AS TAIS 'VACINAS' 'COVID' SÃO BIO-ARMAS QUÍMICAS INTELIGENTES PARA ALVEJAR AS PESSOAS:
https://www.brighteon.com/6579ddf3-0336-41a2-99ba-ba66f9f98abf
∆ Os militares de todos os países foram tomados e estão sendo controlados pela máfia bancária Rothschield, que também tomou conta dos governos de todos os países do mundo, por intermédio da FRAUDE ELEITORAL. Esta fraude das urnas foi bem pesquisada e relatada pelo grupo Americans for Innovation e a American Intelligence Media.
♠ Esta fraude se iniciou com a Smart-matic na Venezuela e agora se estende a todas as urnas eletrônicas no mundo. A Sequioa, ES&S, Dominion e TODAS as urnas eletrônicas em todo o mundo estão sendo defraudadas pelo sistema Federal Bridge Authority, que certifica as chaves criptográficas da internet. Elas passam por servidores da Microsoft e de outras empresas que estão localizadas em outros países. Estes HUBs fornecem as chaves a todo o mundo - as chaves PKI. Tem uma chave pública e uma chave privada. Porém, as agências de inteligência, a Hillary, tiverem acesso pleno a estas chaves desde 2000 pra cá. Assim, todo os tráfego na internet é monitorado, descriptografado na hora por esta mesma máfia.
♦ Esta mesma máfia da fraude eleitoral também fabricaram a tal 'pandemia' falsa do tal 'covid', que é na verdade UM GRANDE ENVENENAMENTO. Vejam o nosso PDF onde analizamos 100 sintomas do tal 'covid' e descobrimos que TODOS eles são sintomas de um envenenamento, não de um tal 'vírus' 'covid'. E em outro PDF, analizamos 100 tratamentos contra o tal 'covid' e descobrimos que TODOS eles, sem excessão, são tratamentos contra o envenenamento, e não contra um tal 'vírus' 'covid' que o Dr. Stefan Lanka, em uma pesquisa bem feita, comprovou NÃO EXISTIR.
► E eles estavam envenenando as pessoas nos hospitais com o REMDESIVIR - VEKLURY, MIDOZALAM, que destroe os rins de uns 45% dos pacientes, e mata eles. Os que não matavam com o Remdesivir, matavam nos ventiladores nos hospitais, que viraram fábricas de morte do Dr. Fauci, no mundo inteiro.
► Vejam as leis internacionais explicadas no documento da Dra. Anna de Buisseret , que explica que é um crime de guerra se obrigar, coagir, intimidar alguém a receber uma intervenção médica á força. Então, o SUS, o ministério público, os agentes de assistência social no Brasil que estão coagindo as pessoas com multas e punições, atacando os pais que não querem estes venenos nos filhos, estão comentendo um crime hideondo internacional de guerra.
♦ Todos eles precisam serem processados no tribunal internacional por estarem cometendo um crime hideondo de guerra a nível internacional!
♣ Esta tecnologia dos Morgellons usam CDB - cross - domain bacteria, bactérias de micoplasmas militarizados, DNA de insetos, campos escalares de ataque, programas de luz, tudo imbutido nos Morgellons e nos chemtrais, que se comunicam um com o outro.
♣ Os feixes jogados nos chemtrails criam os campos de plasma e campos escalares. Estes se comunicam com os Morgellons no corpo das pessoas, que trabalham com a tecnologia dos Pontos Quânticos nas tais 'vacinas' falsas, que são na realidade armas bio-químicas de destruição em massa.
♠ Os morgellons usam DNA de insetos e tem uma pontinha de luz, que mede o DNA humano e envia a informação á núvem, para a intelligência artificial, que comanda o programa Sentient - um clone de todo o ser humano, para os controlar. Então, os tais 'testes' de nariz PCR falsos e as máscaras azuis, verdes, brancas da China estavam todos contaminados com estes Morgellons e com esta nano-tecnologia robôtica, um programa de alteração genética e de trans-humanismo.
╬ E estes Morgellons causam o tal 'covid', causam a fibriomialgia, a doença da vaca louca no cérebro, o spongiform encephalitis. O cérebro vira uma esponja devido as proteínas mal dobradas que vão se formando.
● Venha fazer um curso conosco & obtenha noções e conhecimento sobre estas nano-tecnologias nas tais 'vacinas' 'covid' e o impacto que elas tem sobre o seu corpo. Estude sobre os nossos protocolos de tratamento para se remover estas tecnologias do corpo humano.
► Receba um diagnóstico e tratamento remoto do seu campo bio-energético, que já foi amplamente mapeado no corpo humano. É uma tecnologia espacial. Com ele, produzimos hemogramas completos, testes do tipo D-dimer, análise de hormônios e da parte química do corpo, da parte mental, emocional. Sabemos tudo sobre as suas resistências a certos alimentos, sobre a parte emocional do paciente.
Geramos relatórios 3D do corpo, que mostram as condições internas dos orgãos do corpo. Já no primeiro diagnóstico, recebes um tratamento, que resulta em um funcionamento melhor dos seus orgãos internos, e melhoram a sua parte emocional, psicológica. Qualquer problema de saúde pode ser tratado e a maioria se resolve em 3 mêses. Faça um tratamento mensal conosco e um acompanhamento da nossa terapeuta.
♦ Venha fazer este curso conosco em como se aplicar este tratamento do campo bio-energético.
♣ Aprenda sobre as tecnologias Tesla, Rife, os gans mini-estrelas radiantes e muito mais, dezenas de invenções de terceiros que se comunicam com a tecnologia Rife. Se pode frequencializar materials, produtos, cartões magnéticos e as use para tratar a sua saúde. Conheça as tecnologias de radiestesia, tecnologias foto-quânticas, de análize de vôz. Compre uma canetinha gans, um Magrav. Adquira um aparelho de hidrogênio molecular com ozonioterapia, combinado com o gans.
♦ Conheça o Pleomorfismo, a verdaderia ciência do futuro. Aprenda sobre o terreno interno do corpo, o Dr. Bechamp, o Dr. Robert Young e grandes médicos pleomorfistas como eles.
♣ Conheça as nano-tecnologias aterrorizando a humanidade. Um crime contra a humanidade. Nano-pó inteligente, comidas contaminadas, tecnologias de polímeros, Hydrogel da DARPA, os Morgellons que estão causando os coágulos e formações de uma espécie de borracha no corpo das pessoas. Estas tecnologias se fundem com as células do corpo humano.
♦ A Dra. Anna Mihalcea é perita nestas nano-tecnologias e explica como se remover com o EDTA liposomal, a Vitamina C, junto com um acompanhamento terapéutico ou médico. Veja também os nossos outros vídeos sobre este assunto.
São nano-tecnologias auto-montantes.
► Um tribunal Federal nos EUA determinou que estas coisas que estão falsamente chamando de 'vacinas' na verdade não se qualificam medicamente e científicamente como 'vacinas'. Então a Pfizer, a Moderna e as corporarações distribuindo estas 'vacinas' falsas podem ser agora processadas, bem como os governos exigindo isso das crianças. Vejam o PDF e o material da Anna de Buisseret que explica que é um crime internacional de guerra se coagir, obrigar alguém a receber uma intervenção médica ou uma vacina. Estas "vacinas" falsas são na verdade armas ilegais e proibidas em todo o mundo. No Brasil, estão cometendo um crime ao exigir que as crianças recebam estas vacinas falsas. Escolas exigindo que crianças recebam isso? Penalizando os adultos que recusam que isso seja administado aos seus filhos? Ao exigir isso dos pais e das criançãs, estão quebrando dezenas de leis internacionais e estão cometendo um crime internacional de guerra.
► Para maiores informações, fazeres um curso, aprender como se remover estas tecnologias do corpo humano usando a tecnologia Rife e do tratamento do Campo bio-energético, escreva para dnaremoto@proton.me
Vejam também este vídeo relacionado, que explica os Campos Morfogenéticos e a Medicina da Luz:
Entendendo o DNA Holografico e Campos Morfogenicos Parte 4 Excellente - A Medicina da Luz!
https://adilo.bigcommand.com/watch/rtL6gny8
Mais vídeos para verem:
Microscopia de Campo Escuro dos Morgellons - Mesogênios de nano-cristais líquidos. Parte 1:
https://video.fc2.com/content/20250430TkYbcrfc
Encontrado em mais alta resolução neste link:
https://adilo.bigcommand.com/watch/1vhfXFeL
Parte 2 final - Microscopia de Campo Escuro dos Morgellons - Mesogênios de nano-cristais líquidos. Esta série segue após com uma nova série de vídeos, listados abaixo.
https://video.fc2.com/content/20250430NYqXLkbZ
Encontrado em alta resolução aquí:
https://adilo.bigcommand.com/watch/RWKTODuX
Esta Parte 2 final faz uma análise das nano-tecnologias no corpo das pessoas, resultantes do Hydrogel da DARPA.
Parte 3 - Microscopia de Campo Escuro dos Morgellons - Mesogênios de nao-cristais líquidos
https://adilo.bigcommand.com/watch/F_OAwXpv
Parte 3 re-feita com fôco somente no artigo que cobre o Hydrogel da DARPA. Neste vídeo, fiz comentários extras sobre o Hydrogel da DARPA e como ele está sendo usado como parte de um programa trans-humanista de alteração do DNA humano: O link da parte re-feita:
https://video.fc2.com/content/20250502TuASbfGY
♦ Este vídeo link acima está focado especificamente no artigo sobre os Hidrogéis da DARPA e como esta nano-tecnologia criada para o bem está sendo utilizada como uma arma de destruição em massa dentro do corpo humano, juntamente com as nano-tecnologias auto-montantes do óxido de grafeno, nano-discos de OG usado para o tratamento do câncer e uma série de nano-tecnologias cobertas em nossos vídeos neste canal.
♠ Sâo morgellons, nano-cristais líquidos mesogênios de nano-cristais líquidos e estruturas de polímeros.
Morgellons, fungos, bactérias, DNA de insetos, CHEMTRAILS
https://video.fc2.com/content/20250418gXdpnLd3
♠ Vídeo descrevendo os Morgellons que se ativam em um CORPO ÁCIDO e cheio de METAILS PESADOS. Estas duas condições são necessárias para esta nano-tecnologia robótica se ativar no corpo humano. Está construído em cima de DNA de insetos, de bactérias como os micoplasmas e chamydia, em cima de fungos. É uma tecnologia de transfecção humano, alteração da genética humano e um PROGRAMA DE TRANS-HUMANISMO.
► Um programa da Máfia do 'Covid', do cartél bancário mundial do Templo de Satanás. É um programa que combina CHEMTRAILS com campos escalares gerados por feixes de plasma, ARMAS DEW E HAARP no ar e no solo com girotrons.
MORGELLONS – Uma descoberta e uma proposta – Parte 1
https://video.fc2.com/content/20250416XrPQ0EPy
MORGELLONS – Uma descoberta e uma proposta – Parte 2:
https://video.fc2.com/content/20250416QePRmYke
MORGELLONS – Uma descoberta e uma proposta – Parte 3:
https://video.fc2.com/content/20250416BBBd0WZy
♣ Vídeo descrevendo os Morgellons que se ativam em um CORPO ÁCIDO e cheio de METAILS PESADOS. Estas duas condições são necessárias para esta nano-tecnologia robótica se ativar no corpo humano. Está construído em cima de DNA de insetos, de bactérias como os micoplasmas e chamídia, em cima de fungos. É uma tecnologia de transfecção humano, alteração da genética humano e um PROGRAMA DE TRANS-HUMANISMO.
Morgellons – inibição do crescimento confirmada
https://video.fc2.com/content/20250416ALnBqRLC
Morgellons, patógenos e a população
https://video.fc2.com/content/20250416BZF2mtfM
Projeto Cloverleaf, Chemtrails e o seu Propósito
https://video.fc2.com/content/20250416sUQJ1YXH
♣ Project Cloverleaf, os sprays de chemtrails no ar, a doença do Morgellons, causando doença sendo espalhada no ar e as tais 'vacinas' falsas. Os militares de cada país estão involvidos.
♪♫♯ Administramos cursos em como se tratar o Campo Bio-energético, onde toda a doença se instala. Cursos que cobrem o Plemorfismo, a Ciência do Futuro.
♠ Cursos cobrindo as nano-tecnologias nas tais 'vacinas'. Um Curso com o nosso Protocolo de Tratamento Padrão e dezenas de PDF produzidos nos últimos anos que irás receber ao fazer um curso conosco.
♦ Como se interromper esta nano-tecnologia e se remover do corpo? Então, temos vídeos com o conteúdos da Dra. Ana Mihalcea explicando isso em mais detalhes. Combine EDTA liposomal e Vitamina C em altas doses. Pode possivelmente ser feito em uma farmácia de manipulação, mas esta forma é vendida no exterior. Pode ser tomado por via oral ou injetado por um anestiologista, sob consulta médica. Nos envie um e-mail para maiores detalhes:
◊ Temos também um Protocolo de Tratamento Padrão para remover estas nano-tecnologias do corpo das pessoas, tanto nos 'vacinados' como os não.
╬ Veja os vários artigos da Dra. Anna Mihalcea e de outros confirmando a nano-tecnologia auto-montante de Morgellons do Hydrogel da DARPA de óxido de grafeno, Mesogênios de nano-cristais líquidos e nano-pó inteligente SMART DUST de polímeros.
♦ Temos um protocolo de tratamento para se remover isso do corpo. Vejam também o nosso vídeo que explica o protocolo da Dra. Anna Mihalcea, que consiste principalmente de EDTA liposomal + alta dose de vitamina C, e como isso remove esta nano-tecnologia do sangue. Combinar isso com os outros ítens no nosso Protocolo de Tratamento Padrão.
► Para fazeres um curso conosco sobre estas nano-tecnologias, favor escrever um e-mail para dnaremoto@proton.me
♣ Fazemos o diagnóstico e o tratamento remoto dos nossos pacientes. Empregamos uma tecnologia que analiza o campo bio-energético humano e já aplica as otimizações na hora. Encontramos tudo que é tipo de doenças no corpo e o tratamos. A terapia é muito eficaz!
♦ Para a parte que segue, vejam o vídeo chamado "O Que Esta Dentro das Tais Vacinas falsas covid - Evidencia de um Crime Contra a Humanidade".
♠ O mesmo segmento desta terceira parte do vídeo está no nosso vídeo chamado de "O Que Esta Dentro das Tais Vacinas covid falsas - Hydrogel e um Crime Contra a Humanidade" pois este último vídeo contém uma parte repetida do artigo específico sobre o Hydrogel da DARPA, com algums comentários extras meus no vídeo.
Esta série de vídeos segue com esta:
Parte 1 de 3 - O que está dentro das 'vacinas' falsas. Microscopia de Campo Escuro dos Morgellons - mesogênios de nano-cristais líquidos.
Este vídeo é a parte 1 novo de uma série de vídeos relacionados aos vídeos anteriores:
O Que Está dentro das falsas 'vacinas' 'covid':
https://video.fc2.com/content/20250502bePWYcJJ
Parte 1 re-feita:
https://video.fc2.com/content/20250502TuASbfGY
Este mesmo vídeo pode ser visto em alta resolução neste link:
https://adilo.bigcommand.com/watch/xo8Fjq5L
Aquí estão os links dos outros vídeos desta série:
Parte 1 - Microscopia de Campo Escuro dos Morgellons - Mesogênios de nao-cristais líquidos
https://video.fc2.com/content/20250430TkYbcrfc
Encontrado em mais alta resolução neste link:
https://adilo.bigcommand.com/watch/1vhfXFeL
Parte 2 - Microscopia de Campo Escuro dos Morgellons - Mesogênios de nao-cristais líquidos
https://video.fc2.com/content/20250430NYqXLkbZ
Encontrado em alta resolução aquí:
https://adilo.bigcommand.com/watch/RWKTODuX
Parte 3 - Microscopia de Campo Escuro dos Morgellons - Mesogênios de nao-cristais líquidos
https://adilo.bigcommand.com/watch/F_OAwXpv
Parte 3 re-feita com fôco somente no artigo que cobre o Hydrogel da DARPA. Neste vídeo, fiz comentários extras sobre o Hydrogel da DARPA e como ele está sendo usado como parte de um programa trans-humanista de alteração do DNA humano: O link da parte re-feita:
https://video.fc2.com/content/20250502TuASbfGY
► Este vídeo link acima está focado especificamente no artigo sobre os Hydrogéis da DARPA e como esta nano-tecnologia criada para o bem está sendo utilizada como uma arma de destruição em massa dentro do corpo humano, juntamente com as nano-tecnologias auto-montantes do óxido de grafeno, nano-discos de OG usado para o tratamento do câncer e uma série de nano-tecnologias cobertas em nossos vídeos neste canal.
Bem vindos á Medicina da Informação!
♠ Para saber como assistir estes vídeos na sequência certa, para entender estas nano-tecnologias auto-montantes, fazer o nosso Curso Sobre as Nano-tecnologias nas tais "vacinas" 'covid', sobre a Medicina do Futuro, o Pleomorfismo, a Medicina da Informação e o Tratamento do Campo Bio-energético. Temos o nosso curso e módulo sobre as nano-tecnologias Tesla, Rife, Kesh e de dezenas de inventores, e para estudar sobre o nosso Protocolo de Tratamento Padrão de como se remover estas nano-tecnologias do corpo, re-settar o DNA, escreva para:
dnaremoto@proton.me
► Fazemos diagnósticos e tratamentos remotos da saúde, aplicamos uma tecnologia incrível da Era Espacial, que é comprovada funcionar por intermédio de pesquisas científicas, aplicação nos nossos pacientes. Temos uma série de vídeos em nosso curso sobre esta tecnologia.
♪♫♯ Aprenda sobre o DNA Remoto, a tecnologia Rife Spooky2, em um curso de 30 horas de duração.
♦ Temos uma série de vídeos em nosso curso sobre esta tecnologia.
► Venha fazer o nosso Curso Sobre estas tecnologias de DNA Remoto, com aprendizado na tecnologia Rife Spooky2, em um curso de 30 horas de duração.
♣ Temos várias PDFs de pesquisas, desenvolvidas em um período de mais de 3 anos, que cobrem os protocolos de tratamento, análise dos 38 tipos de venenos no corpo das pessoas 'vacinadas' e que estão sendo criados no corpo das pessoas por intermédio dos organoides que vem de glândulas de cobras.
♦ Aprenda sobre invenções escalares que conseguem dobrar o tempo e espaço e reverter o DNA para o seu estado original natural. Este vídeo cobre esta tecnologia:
Entendendo o DNA holográfico e os Campos Morfogenéticos:
Parte 1 -->>
https://video.fc2.com/content/20250502QzydrT3Y
E vocês podem ver este vídeo em alta resolução neste link:
Entendendo o DNA holográfico e os Campos Morfogenéticos:
Parte 1 em alta resolução -->>
https://adilo.bigcommand.com/watch/MIIf4OHp
Vejam também este vídeo:
Relatorio Exemplar de Sistemas Corporais e Voz Interna Paciente Modelo
https://video.fc2.com/content/20250429XBN7rC7V
Escreva para dnaremoto@proton.me para saberes mais.
Estes vídeos na sua maior parte estão disponíveis apenas no Fc2, com alguns vídeos sendo públicos e muitos outros reservados para os nossos alunos que fazem um curso conosco. Bem vindos!
The global tyre market, valued at USD 237.50 billion in 2024, is expected to grow at a CAGR of 5.40% from 2025 to 2034, reaching USD 401.86 billion by 2034. Growth is driven by automotive manufacturing expansion, tyre technology advancements, and rising demand for replacement tyres.
Read Full Report and Table of Contents: https://bitl.to/4fbl
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