The Proven Entrepreneur podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Don Williams discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard joins The Proven Entrepreneur to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation. Richard Blank flew overseas to teach English at Costa Rica’s Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today!
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Theprovenentrepreneur
The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too!
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Theprovenentrepreneur
https://youtu.be/DlUGD5cjdZM
https://youtu.be/uhq2j2EpdFk
https://youtu.be/GTK4upZfKag
https://youtu.be/8DuZxX9Xnqo
https://youtu.be/QFMpmYd-h4M
https://youtu.be/JQJBV7YIoO4
https://youtu.be/NALFZ9fAnYM
https://youtu.be/L0PzFbW5QB4
https://youtu.be/5sRkaY0bVf8
https://youtu.be/JGdIqYZhZ5Q
https://provenentrepreneurshow.com/episode/s2e27-richard-blank/
https://youtu.be/YvPvFZ2NtNs
https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561
https://www.ivoox.com/en/richard-blank-audios-mp3_rf_99562818_1.html
https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561
https://player.fm/series/the-proven-entrepreneur/richard-blank
The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center
The Proven Entrepreneur podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Don Williams discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
Richard joins The Proven Entrepreneur to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation. Richard Blank flew overseas to teach English at Costa Rica’s Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today!
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Theprovenentrepreneur
The Proven Entrepreneur podcast is to help others, help others. Most of the time Don fulfills that mission in a business environment. He helps people grow sales, improve customer experience and company culture and lead like rock stars.Don Williams hosts the Proven Entrepreneur Show. Don’s guests are Proven Entrepreneurs who share their real-life success stories. Their stories will inspire you. And their experiences will help you and your business be more successful.Don has helped 100’s of Companies with Marketing, Sales, Customer Experience, Culture and Leadership. The simple formula for success is:Ask for Help,Learn Something New,Act on What You Learned. Don can help you and your business too!
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Theprovenentrepreneur
https://youtu.be/DlUGD5cjdZM
https://youtu.be/uhq2j2EpdFk
https://youtu.be/GTK4upZfKag
https://youtu.be/8DuZxX9Xnqo
https://youtu.be/QFMpmYd-h4M
https://youtu.be/JQJBV7YIoO4
https://youtu.be/NALFZ9fAnYM
https://youtu.be/L0PzFbW5QB4
https://youtu.be/5sRkaY0bVf8
https://youtu.be/JGdIqYZhZ5Q
https://provenentrepreneurshow.com/episode/s2e27-richard-blank/
https://youtu.be/YvPvFZ2NtNs
https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561
https://www.ivoox.com/en/richard-blank-audios-mp3_rf_99562818_1.html
https://podcasts.apple.com/us/podcast/richard-blank/id1561403604?i=1000590020561
https://player.fm/series/the-proven-entrepreneur/richard-blank
The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center
Casino-Estrellas Here, players can experience a variety of casino games,As a professional casino web, we provide the best and safe real money casinos in the United States, as well as various casino bonuses and casino websites with events, and massive bonuses Waiting for you to get it. https://www.casino-estrellas.com/online-gambling/
What's one final tip you could give to a leader or a manager? Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Love it.
Christina Canters: Um, Richard, I, I know that we're, we are running out of time somewhat, which, and I know you said at the start of this conversation, we could talk all day, but we actually don't have all day. I know. , we don't have all night. I know it's nighttime where you are. Um, Couple fi. Final last question. Final two questions, Richard.
Sure. What's one final tip you could give to a leader or a manager? Someone who has a team who would like to, you know, do more of what you've just talked about, you know, have, have that, that great camaraderie and have the trust and respect of their team and have, have their team just love being at work.
What, what final tip would you have for.
Richard Blank: These amazing individuals that rose to those possession positions, they earned it, but they also can't forget where they came from. So people need me time. They need to walk away. I I, I'm not sure of your outside activities, but I myself, I, I like working out in the gym.
I wash my convertible on Sundays. We did speak about pinball marathons, and these are the sort of Richard Times where I put my phone away, I can decompress. I'm not really into Eastern meditation, but I have my other areas in which I can tap into my consciousness, and so it will allow me to, and we mentioned this earlier about luxury of time.
If people are running groups and they can think about things, they might have overextended themselves in one meeting, they might have not said enough. Or maybe what they should do, once again, is to allow every individual. To give every single opinion out there and collectively through synergy, you can bring that group together.
And so your ego is fine and you don't want people to fear you, and you'll get the job done and your employees have the leverage. They can always quit. So I don't think cursing, yelling, and screaming does any. But I, I do believe that these individuals that work with you have families and children, and as long as you take that into consideration and you give them the benefit of the doubt, and I've even told agents to log off, go to the bathroom, throw some water in your face, and get back on that phones where somebody might need the unofficial timeout because they're having a moment.
And so you, you have to do that. If you think people are robots, they will leave. You don't need to go out drinking with them. That's their private time. And some people don't even like to drink and don't think pizza parties solve things either. It's gotta be the time that they don't expect the flowers.
And sometimes they even claim that the greatest gifts are not store bought cards, but the ones that you personally write. And how, how about this? I'm not gonna say, Christina, you're doing a great job. You're my favorite. High five. You now, last Tuesday when you got on the phone with Mrs. Jones, I had listened to that 33 minute conversation.
Wow. I cannot believe you confirmed her email. Four. Dog was barking in the background. You put the dog away, you asked about the dog. Everyone's laughing. The client loved you, and then you're saying to yourself, my God, you actually listened to me for 33 minutes. And I'd say, Christina, of course I did, because if you were in my shoes, you would've done the same.
And so when you look at me, you go, you know, I'm not going anywhere. This guy's great. Forget the pizza party. This guy actually listened to me for 33 minutes and really picked apart my call. So your your amazing end Dear Supervisors and managers, show some authenticity. Just don't say good job champ and call 'em Chief and Ace.
Really let 'em know. Really let 'em know what they did and try to assist them in every way that you have to get them to different levels. And if you feel insecure that they're gonna take your job and your position, then you're not doing a good enough job. All is fair in love and. If you earned it, somebody else could too.
And so just be the best you can be and try to bring other people up because who's to say that you're not gonna get promoted? And then these people are gonna work with you. And so, um, don't be selfish. Everybody deserves their chance. And if you're number one, then you get that position. If that. And look how hard you and I work.
You make it look easy. This sea method. Look at this. They should only know what you're doing behind the scenes. . And so I, I think if people are willing to take that sort of responsibility and the golden ring could be theirs,
Christina Canters: love it. Love those final words. Richard. Um, look, I really appreciate you taking the time to join us on the show.
I'm, I'm, I'm gonna have to listen back to this conversation and take notes and unpack everything that you shared cuz there was a lot in there. If people want to reach out to you, connect with you, learn more about you, Richard, uh, where can they find you?
Richard Blank: Well, they can buy a first class plane ticket and come visit me here, which would be wonderful.
I'm all over the internet with my websites and, but I also have a Facebook fan page of about 103,000 people, and so when this goes live, you're gonna have a lot of new fans and it will also give your audience a chance to see the business process outsourcing. In Central America, just real quick. We're north of Panama, south of Nicaragua.
We're the only democratic society in Central America. There's no standing arm in Christina, so there's a 95% literacy rate. We have the best infrastructure. They claim that Costa Rica has the most neutral English accent. We're known for medical tourism and especially ecotourism. So if you like surfing, which I know Australia does, we have waterfalls and monkeys and iguanas and butterflies, and it's just a wonderful place to visit.
I'm here, your friend, I got a thousand suggestions for you and your audience. And uh, Christina, I really can't thank you enough. I thorough. Enjoyed our time this evening.
Christina Canters: Oh, Costa Rica sounds absolutely wonderful, Richard. It's gonna have to go on my list now of places to visit. Sounds wonderful. Um, thank you so much again.
It's been such a,
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/XnFQgNqQ3iA
https://youtu.be/iPP49p8dagI
https://youtu.be/rOWVfIfV-U8
https://youtu.be/z1jowztV8EA
https://youtu.be/GXeM9dLxS6U
https://youtu.be/2ubPpIbOZdQ
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
It's better to clean a window than to break a window in childhood.Stand Out Get Noticed podcast (The C Method Episode 283) guest Richard Blank Costa Rica's Call Center.
Christina Canters: For you, star, when did you first realize that this type of skill was so powerful?
Richard Blank: When I was a young man, I was, I was taught when you go over to a friend's house to wipe your feet and ask for permission and, and just. Know, your pleases and thank yous. And so instead of being known in elementary school as a bad child and not asked to come back, most of the parents said, you're one of the few friends I allow Christina to hang out with.
And so, um, I realized that by being polite was better than cursing. It's better to clean a window than to break a window. And, you know, you could always grow up and, and, you know, live life and, and figure out the stupid things to do in your childhood. . But when I was in my twenties and individuals were going for job interviews and they were too well rehearsed, they would stumble upon themselves.
And I tried that one time and I was very out of character. And then I said to myself in the mirror, it was right when I graduated college, I was never gonna do that again. Christina, either they're gonna love me or they're not gonna wanna work with me because if they love me, it's gonna allow me the sort of liberty and freedom
To be me and you'll get the best out of. Because if I'm in a in a box, I'll be miserable and you will not know the real person. And I try to do that here. I allow people to grow naturally. There's labor laws and people have to do certain things, but if somebody has an idea, Or I see the potential in someone, I will bend them but not break them.
I'll get them to stand up and do public speaking. I will have them sit in meetings with me and contribute. I will listen to their calls and not just say, Hey, great job, but I will let them know what they did. And so by allowing me to work with individuals from a C level where I could be humble. I could be, um, you know, show this sort of gratitude and interest in them.
It's amazing how many people tell me I'm the only boss that's ever done something like that. And so with all these people, cuz I compete against Amazon, they have thousands of people here, all the bells and whistles. But I do know this, Jeff Bezos didn't play pinball with everybody. . I walk the roads and I know everybody's.
I'll be there downstairs to say hello to your mother when she fix you up at work. And I don't need to be thousands, but my couple hundred that I have, the people that are with me, that's what they were looking for. They wanted the smaller shot. They wanted their name to be known. They wanted to grow. And that's why my friend, I believe that water seeks its own level.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/R2GTKLTPkiA
https://youtu.be/M-x7nAeWBxw
https://youtu.be/dQWPUr_rsII
https://youtu.be/XnFQgNqQ3iA
https://youtu.be/iPP49p8dagI
https://youtu.be/rOWVfIfV-U8
https://youtu.be/z1jowztV8EA
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
You're looking to gain 30 seconds for a pass to pitch a sale. Stand Out Get Noticed podcast guest Richard Blank Costa Rica's Call Center.[The C Method podcast Episode 283]
Christina Canters: So, Richard, can we take a step back? You mentioned earlier that when you say, when you're wanting to gauge someone, so when we bring it right back, you know, let's say like we're for someone who's in the workplace, they're working with a team, or maybe they're speaking to a, a high level manager, um, or a client, let's say yes.
What, why? Why are these techniques useful in terms of gauging? So what are we actually gauging with the other person and how does that then benefit us or benefit the relationship?
Richard Blank: Fantastic. Christina, you're really gaging positive or negative reinforcements, and since if it's someone you've known for a long time, you know if he gets you, but if it's someone you don't know and you can't see them, I don't know if you're nodding, taking notes or with me.
And so a lot of the times in the beginning, it's a very delicate area. To where you should listen twice and you speak. There's a very good time by asking open-ended questions that people will tell you what they're looking for. So you could have been way off. And also there's an attention span. And so I believe by doing specific name drops, it's more towards transitional sentencing or tie downs, and every sentence has personal pronouns like a your or an R.
So these are trigger words. Every sentence where I can just bring you in, bring you in, and then knock it in for the close. And so, um, I always believe in military alphabet because there's a lot of the times things are misspelled or mispronounced, and the last thing you want is an email bouncing back.
And these individuals, it's very time sensitive. So if you think that you're getting 10 minutes, you're, you're sadly mistaken, my friend. You're looking to gain 30 seconds for a pass to pitch. And you're not pitching for 10 minutes, you're doing ten one minute pitches like a boxer and around, because this is like, when we're nothing, things
Christina Canters: can adjust.
Yeah. So this is like when, so, so let's say we're having a phone call with someone and I mean, this could even be face to face right? As well. Yes. So, so, so what I'm hearing is that, um, we have a very short amount of time to influence. On the phone or face to face. So we need to be constantly keeping an ear out and gauging what their reaction is to us so that we can keep adapting.
Our style of communication is
Richard Blank: that, but my friend, we're not looking to do a cold call close every time you and I, for an example, we had to communicate multiple times because of scheduling conflicts. It wasn't anything bad, but life happens and you and I were professional. We communicated in real. And we are extremely flexible for convenience, and I think that was wonderful prior to jumping on this podcast today.
And that's not even a sale. It's just because you and I wanna work together and have an episode together. But I, I think if people are able to gauge boundaries, and maybe somebody would like to review your credentials before a contract, or maybe what you and I could have done today is move forward three or four paces and then tomorrow.
We can always pick up where we left off. And how about this one? Unless there is a major sense of urgency, give somebody the luxury of time, allow them the ponder, sleep on it, write a draft, and maybe not send it because the next day you might even make more progress that way. Then you would if you felt like you needed to force somebody's.
on a previous conversation. And so, um, I, I always believe that if you start something, it could always grow and you should never compare it to stuff you've done in the past. And each, each individual, it's almost like a riddle. And you know, how about this? I'd rather collect a million dimes than just gimme $100 bill.
And so things can be chipped. Masterpieces can be molded and worked on. And some of your best relationships, and you know this well, have been over a decade and these things are five minute conversations, the two hour lunches, and that's the way I look at an individual. You, you and I, my friend, don't know what's happening outside the office.
There might be something distracting them or influencing their decision, so give them the benefit of the doubt. Give them two or three different types of shoes to fit in. And then you'll know how to walk with them. Christine? Yeah.
Christina Canters: Do you have an example, Richard, of like a personal example of where you had to chip away at, you know, you know, collect the dimes as you say, in order to get that final end result that you wanted?
Richard Blank: Sure, and I was actually able to give myself major momentum in the beginning. Two things I did. When I like to prospect companies, I use my anonymity to my advantage. Not for the whole call, cuz that's shady, but my first impression is not to ask for your boss or to, you know, trip up on my intro. Usually I like to do a company name spike and I'll ask how the company is doing, so at least it sounds like a mystery shopper.
I've been there before and it really reduces any sort of defense from a gatekeeper or a filter.
Influence People Over The Phone With These Powerful Communication Techniques – with Richard Blank Costa Rica's Call Center [The C Method podcast Episode 283]
The C Method podcast guest Richard Blank Costa Rica's Call Center.
The C Method podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Christina Canters discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading and INXS.
The C Method provides public speaking and communication skills training for high performing professionals.As a manager and leader, your ability to speak up, present with confidence and communicate well is key to career success.You may be highly skilled, intelligent and work harder than anyone, but if you can’t articulate your ideas clearly, engage your team or influence others to take action, it will hold you back from getting the promotions, opportunities, and recognition you deserve. Listen to the 'Stand Out Get Noticed' podcast. Now at 2 million+ downloads! Discover how to develop a success mindset, speak with confidence, articulate yourself clearly and build strong relationships for more influence and impact in the workplace. Topics include: public speaking, mindset, social skills, overcoming fear, workplace communication, relationships and leadership.
Have you ever wanted to have more influence over the phone?
My guest this week is Richard Blank, CEO of Costa Rica’s Call Centre. He is a master of the cold call, and has trained over 10,000 telemarketers to improve their communication techniques over the phone.Richard is here to share his powerful techniques for improving your ability to lead and influence in conversation – and some of them are much simpler than you think!This will benefit you if you want to build better relationships and be more persuasive with your team, senior managers and clients.
“I love to allow people to feel more comfortable with me, to become more engaged in a conversation. This is not a lecture, and I’m not just checking off boxes and interrogating you. It’s a conversation. And it’s I mean, I don’t learn anything new when I speak. I love hearing what other people have to say to see what I have in common.”
This is Richard Blank’s story…
My name is Richard Blank and I’m the CEO of Costa Rica’s Call Center. I’m skilled in reading phonetic micro expressions and use this to my advantage when speaking with people, especially over the phone.
I’ve found that by using someone’s name, asking how their company is doing, and sharing interesting facts about myself, I’m able to build rapport and influence the person I’m speaking with. This has been beneficial in both my personal and professional life.
In this episode, you will discover:
Phonetics is the purest form of communication, the sound of speech, not the semantics or even the tone.
The tone of voice should always be positive and empathetic.
0 seconds to 2 minutes is the best time to gauge a person.
How to gauge someone. They discuss some of the techniques they use to do it.
Richard believes in open-ended questions and specific name drops.
He also believes in the art of speech and meeting minutes to avoid conflict.
Richard’s advice to people is to be authentic.
When he was in his 20s, he tried to change his personality for a job interview, but he realised it was not going to work for him. Now he allows people to grow naturally.
He believes that people that feel seen, they feel heard, and they feel like they matter through the way that they communicate with others.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/Wl_tS1ielGg
https://youtu.be/fE6Ufvn-1Nc
https://youtu.be/NWxjuBEkzMI
https://youtu.be/aX85iiUrR88
https://thecmethod.com/podcast/standoutgetnoticed/influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-ceo-of-costa-ricas-call-centre-episode-283/
https://open.spotify.com/episode/0JaJIUI4BKQ7mhAmW4b8To?si=5cc254ba7af14830
https://player.fm/series/2694716/346501897
https://podtail.com/podcast/stand-out-get-noticed-by-the-c-method-business-com/283-influence-people-over-the-phone-with-these-pow/
https://www.stitcher.com/show/stand-out-get-noticed/episode/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank-208353649
https://podknife.com/episodes/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://getpodcast.com/es/podcast/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-_1ba52e93a1
https://podcasts.apple.com/pe/podcast/283-influence-people-over-the-phone-with-these/id984946507?i=1000585579846
https://deezer.page.link/pPgVrtZwEi988y6H6
https://chartable.com/podcasts/stand-out-get-noticed-by-the-c-method-business-communication-skills-confidence-public-speaking/episodes/127787912-283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
https://podcasts.google.com/feed/aHR0cHM6Ly9hdWRpb2Jvb20uY29tL2NoYW5uZWxzLzQ0MjAzODAucnNz/episode/aHR0cHM6Ly90aGVjbWV0aG9kLmNvbS8_cG9zdF90eXBlPXBvZGNhc3QmcD0yNTM5Mg?sa=X&ved=0CAUQkfYCahcKEwjoi-a949v7AhUAAAAAHQAAAAAQAQ
https://pdcstly.com/en/episod/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank/17826865
https://poddtoppen.se/podcast/984946507/stand-out-get-noticed/283-influence-people-over-the-phone-with-these-powerful-communication-techniques-with-richard-blank
Brigade Oasis is an upcoming plotted development project by Brigade Group. The project is located in North Bangalore with great connectivity. Brigade Oasis Plots is a highly anticipated project and is set to have all the amenities for people looking for a gated community.One of the leading real estate developers in Bangalore, Brigade Group has expanded its market with various residential properties across the city. Brigade Group, one of the most popular real estate developers in Bangalore.
https://www.brigadeoasis.org.in/
https://git.qoto.org/brigadeoasis0
https://blogulr.com/brigadeoasis0
https://degentevakana.com/-brigadeoasis0
Davids & DeLaat are a real estate agents in St.Catharines. They offer a wide range of services to their clients, such as pre-approvals, mortgages, home inspections, and more. It is the oldest and largest real estate agency in the city. They have been operating for more than many years and have a team of experienced agents who are ready to help you find your dream home.
Davids & DeLaat
261 Martindale Road #14c, St. Catharines, ON L2W 1A2
289-272-5329
Official Website: https://www.davidsdelaat.com/
Google Plus Listing: https://maps.google.com/maps?cid=3236590163684617433
Other Links
houses for sale st catharines : https://www.davidsdelaat.com/neighbourhood/houses-for-sale-st-catharines/
Other Service We Provide:
Houses for sale
Buy or Sale Houses
Follow Us On
Twitter: https://twitter.com/DelaatDavids
Pinterest: https://www.pinterest.ca/DavidsDelaat/
Linkedin: https://www.linkedin.com/company/davids-delaat/
Facebook: https://www.facebook.com/davidsanddelaat/
Instagram: https://www.instagram.com/davidsdelaat/
Utah Close Fast Cash Home Buyers is a fast and easy way to sell my house in Salt Lake City. Our company has been in the business for many years and has helped many people sell their house quickly. We are trusted by many people because of their fast service and the fact that they pay cash for your house.
Utah Close Fast Cash Home Buyers
741 Murray Taylorsville Rd Unit B, Taylorsville, UT 84123
(801) 755-3865
My Official Website: https://www.utahclosefast.com/
Google Plus Listing: https://maps.google.com/maps?cid=12163945803856344979
Our Other Links:
sell my house in Salt Lake City: https://www.utahclosefast.com/sell-your-house/
stop foreclosure Salt Lake City: https://www.utahclosefast.com/avoid-foreclosure-salt-lake-utah/
Service We Offer:
selling property
buying houses
Real Estate services
Follow Us On:
Facebook: https://www.facebook.com/utahclosefast/
Twitter: https://twitter.com/utah_close_fast
Pinterest: https://www.pinterest.com/utahclosefastut/
Linkedin: https://www.linkedin.com/in/eric-douros-b49b9846
Instagram: https://www.instagram.com/utahclosefast/
At Reconnect Psychological Services, we encourage family participation in outpatient treatment for depression, as is appropriate. Our clients will spend the majority of their treatment in 1:1 sessions with highly-qualified therapists and specialists. Our emphasis on integrating somatic therapies into each client’s treatment reconnects the body and mind to allow healing and transformation to take place.
Reconnect Psychological Services
881 Alma Real Dr Suite 311, Pacific Palisades, CA 90272
(310) 713-6739
My Official Website: https://www.reconnectcenter.com/
Google Plus Listing: https://maps.google.com/maps?cid=3450029261201558338
Our Other Links
outpatient treatment for depression: https://www.reconnectcenter.com/programs/outpatient-programs/
Depression Treatment Centers California: https://www.reconnectcenter.com/what-we-treat/mood-disorders/
PTSD Treatment Centers California: https://www.reconnectcenter.com/what-we-treat/ptsd-and-complex-trauma/
Dissociative Identity Disorder Treatment: https://www.reconnectcenter.com/what-we-treat/dissociative-identity-disorder/
Service We Offer
Mental Health Treatment
Depression Treatment
PTSD Treatment
Trauma Treatment
Follow Us On
Facebook: https://www.facebook.com/reconnectcenter/
Twitter: https://twitter.com/ReconnectCenter
Instagram: https://www.instagram.com/reconnectcenter
Pinterest: https://www.pinterest.com/RPServicesCA/
Ileana Rodriguez P.A. love working with sellers and look forward to sharing our home-selling plan with you! Our team of professionals will be with you every step of the way, from preparing your home for the sale, to handing the keys to the new buyer. Call us at (305) 992-5626 for more information about sell my house fast South Miami or visit our website.
Ileana Rodriguez P.A.
7220 RED Road, South Miami, FL 33143
(305) 992-5626
My Official Website: https://www.ileanasellsmiami.com/
Google Plus Listing: https://www.google.com/maps?cid=15764491625985132158
Our Other Links
sell my house fast South Miami: https://www.ileanasellsmiami.com/sell
home valuation South Miami: https://www.ileanasellsmiami.com/evaluation
Service We Offer
Real Estate Consulting
foreclosure
condos for sale
Home Staging
Buyer's Agent Services
Listing & Marketing Services
Property Search
Buyer Evaluation
Property Showing
Follow Us On
Linkedin: https://www.linkedin.com/in/ileana-rodriguezpa/
Facebook: https://www.facebook.com/ileana.crs
Twitter: https://twitter.com/ileanarrealtor
Instagram: https://www.instagram.com/ileanarodriguezcrs/?hl=en
Pinterest: https://www.pinterest.com/ileanasellsmiamifl/
Although we are conscious that having to sell your house fast may be stressful, MB Home Buyers make the process easy. After a brief phone call or in-person meeting, we will present you with a fair and honest offer. If that is acceptable, all you need to do is tell us when you want to close, and we’ll make arrangements. If you need Sell My House Fast in Manassas VA, we can make that happen.
MB Home Buyers
2200 Wilson Blvd, Arlington, VA 22201
(202) 968-2750
Official Website: https://www.mbhomebuyers.com/
Google Plus Listing: https://www.google.com/maps?cid=13539623170608573565
Our Other Link
Sell My House Fast Manassas VA: https://www.mbhomebuyers.com/sell-my-house-fast-manassas-va/
Sell My Home in Arlington: https://www.mbhomebuyers.com/sell-my-house-fast-arlington-va/
Sell House Burke VA: https://www.mbhomebuyers.com/sell-my-house-fast-burke-va/
How to Sell My Home Falls Church VA: https://www.mbhomebuyers.com/sell-my-house-fast-falls-church-va/
Need to Sell My House Fast Woodbridge VA: https://www.mbhomebuyers.com/sell-my-house-fast-woodbridge-va/
Sell House for Cash Lake Ridge VA: https://www.mbhomebuyers.com/sell-my-house-fast-lake-ridge-va/
Sell Your House Fast in Annandale VA: https://www.mbhomebuyers.com/sell-my-house-fast-annandale-va/
Services We offer
Real Estate Consulting
Ugly Home Buyer
cash home buyer
foreclosure
inherited property
Follow Us On
Linkedin: https://www.linkedin.com/company/mb-home-buyers
Facebook: https://www.facebook.com/mbhomebuyers/
Twitter: https://twitter.com/BuyersMb
Instagram: https://www.instagram.com/mbhomebuyers/
Pinterest: https://www.pinterest.com/itsmbhomebuyers/
Tony and Anna Velez, Real Estate Agents in Costa Rica work hard every day to make sure that our clients get the best service possible. We are the best realtors in Costa Rica. Our standard of excellence has been recognized with multiple awards. Our extensive and successful experience will get you the results you deserve!
Tony and Anna Velez, Real Estate Agents in Costa Rica
Las Palmas, Guanacaste, Playas del Coco 50503
(506) 8485–1469
My Official Website: https://www.costaricavelezrealty.com/
Google Plus Listing: https://www.google.com/maps?cid=7166527598569559817
Our Other Link
playas del coco luxury real estate: https://www.costaricavelezrealty.com/Playas_Del_Coco_Properties/page_2670300.html
Luxury condos for sale ocotal: https://www.costaricavelezrealty.com/Ocotal/Guanacaste/Homes/Ocotal/Agent/Listing_446300297.html
Other Services We Provide
Real Estate Consulting
foreclosure
condos for sale
Buyer’s Agent Services
Listing & Marketing Services
Follow Us On
Facebook: https://www.facebook.com/velezcr/
Twitter: https://twitter.com/TonyandAnnaVel1
Pinterest: https://www.pinterest.com/costaricavelezrealty/
Corcino Productions is a videography company that provides corporate video production in Orange County. Our mission is to provide Top quality videography and photography service by our professional Orange County videographers and photographers. Call us at (909) 896-5358 for more information about corporate videographer Orange County or visit our website.
Corcino Productions
935 East Mason Lane Unit 51, Anaheim, CA 92805
(909) 896-5358
Official Website: https://www.corcinoproductions.com/
Google Plus Listing: https://www.google.com/maps?cid=13685643994235300974
Our Other Link
corporate videographer orange county: https://www.corcinoproductions.com/corporate-interivews
videographer orange county ca: https://www.corcinoproductions.com/meet-the-creatives
event photographer orange county: https://www.corcinoproductions.com/events
real estate photographer orange county: https://www.corcinoproductions.com/real-estate-photography
marketing videographer orange county: https://www.corcinoproductions.com/marketing
aerial photography orange county: https://www.corcinoproductions.com/wineries
Other Services We Provide
Real Estate Photography
Aerial Photography
Architectural Photography
Documentary Production
Interior Photography
Landscape Photography
TV Commercial/Promotional Production
Video/Film Light Design
Video/Film Shooting
Web Commercial/Promotional Production
Drone Photography
Drone Videography
Corporate Video Production
Event Video Production
Interview Production
Short Film Production
TV Show Production
Video/Film Marketing
Virtual Consultations
Web Show Production
Follow Us On
Facebook: https://www.facebook.com/CorcinoProductions/
Twitter: https://twitter.com/CorcinoProduct2
Instagram: https://www.instagram.com/corcinoproductions/
Pinterest: https://www.pinterest.com/itscorcinoproductions/
Duval Home Buyers is a company that buys houses for cash. We buy houses fast for cash in Florida and make sure you get your money as soon as possible. Your dedicated, licensed Duval Home Buyer in Jacksonville will be available to you around the clock to answer any and all of your selling questions!
Duval Home Buyers
1514 Felch Ave, Jacksonville, FL 32207
(904) 346-0600
Official Website: https://www.duvalhomebuyers.com/
Google Plus Listing: https://www.google.com/maps?cid=13308175921578234575
Our Other Links
selling a home in jacksonville fl: https://www.duvalhomebuyers.com/market/jacksonville/
Service We Offer
Real Estate Consulting
cash home buyer
foreclosure
Brokerage Services
Follow Us On
Linkedin: https://www.linkedin.cn/company/duval-home-buyers-llc
Facebook: https://www.facebook.com/DuvalHomeBuyers/
Twitter: https://twitter.com/LlcDuval
Pinterest: https://www.pinterest.com/duvalhomebuyers/
MB Home Buyers is aware that having to Sell Your House Fast in Annandale VA quickly might cause stress, but we make the process simple and straightforward. We will make you a fair and transparent offer following a brief phone call or in-person visit. If that’s okay, all you have to do is let us know when you want to close, and we’ll arrange it. Bring your keys to closing and pick up your check; you don’t even need to return to the house.
MB Home Buyers
2200 Wilson Blvd, Arlington, VA 22201
(202) 968-2750
Official Website: https://www.mbhomebuyers.com/
Google Plus Listing: https://www.google.com/maps?cid=13539623170608573565
Our Other Link
Sell Your House Fast in Annandale VA: https://www.mbhomebuyers.com/sell-my-house-fast-annandale-va/
Sell My Home in Arlington: https://www.mbhomebuyers.com/sell-my-house-fast-arlington-va/
Sell House Burke VA: https://www.mbhomebuyers.com/sell-my-house-fast-burke-va/
How to Sell My Home Falls Church VA: https://www.mbhomebuyers.com/sell-my-house-fast-falls-church-va/
Need to Sell My House Fast Woodbridge VA: https://www.mbhomebuyers.com/sell-my-house-fast-woodbridge-va/
Sell House for Cash Lake Ridge VA: https://www.mbhomebuyers.com/sell-my-house-fast-lake-ridge-va/
Sell My House Fast Manassas VA: https://www.mbhomebuyers.com/sell-my-house-fast-manassas-va/
Services We offer
Real Estate Consulting
Ugly Home Buyer
cash home buyer
foreclosure
inherited property
Follow Us On
Linkedin: https://www.linkedin.com/company/mb-home-buyers
Facebook: https://www.facebook.com/mbhomebuyers/
Twitter: https://twitter.com/BuyersMb
Instagram: https://www.instagram.com/mbhomebuyers/
Pinterest: https://www.pinterest.com/itsmbhomebuyers/
Tony and Anna Velez, Real Estate Agents in Costa Rica has vast experience in construction and project management, both commercial and residential, and is a great resource for clients looking to build, renovate or enhance their property. Luxury villa nestled in the hillside of Playa Ocotal. Very private and quiet location with a private gated entry and long driveway to the villa. The rounded Architectural design adds to the aesthetic appeal of the villa. Nicely landscaped with a variety of tropical flowers, colorful bushes, palm trees and a lime tree. Call us at (506) 8485-1469 for more information about Luxury condos for sale Ocotal or visit our website.
Tony and Anna Velez, Real Estate Agents in Costa Rica
Las Palmas, Guanacaste, Playas del Coco 50503
(506) 8485–1469
My Official Website: https://www.costaricavelezrealty.com/
Google Plus Listing: https://www.google.com/maps?cid=7166527598569559817
Our Other Link
Luxury condos for sale ocotal: https://www.costaricavelezrealty.com/Ocotal/Guanacaste/Homes/Ocotal/Agent/Listing_446300297.html
playas del coco luxury real estate: https://www.costaricavelezrealty.com/Playas_Del_Coco_Properties/page_2670300.html
Other Services We Provide
Real Estate Consulting
foreclosure
condos for sale
Buyer’s Agent Services
Listing & Marketing Services
Follow Us On
Facebook: https://www.facebook.com/velezcr/
Twitter: https://twitter.com/TonyandAnnaVel1
Pinterest: https://www.pinterest.com/costaricavelezrealty/
Corcino Productions will work with you side by side to produce amazing media for your advertising and marketing needs. Our team of drone pilots, cinematographers, and photographers will work closely and collaborate with you and your company to ensure that the end product will be perfect. Our marketing videographer Orange County want to be creative and produce amazing quality work for you and your business.
Corcino Productions
935 East Mason Lane Unit 51, Anaheim, CA 92805
(909) 896-5358
Official Website: https://www.corcinoproductions.com/
Google Plus Listing: https://www.google.com/maps?cid=13685643994235300974
Our Other Link
marketing videographer orange county: https://www.corcinoproductions.com/marketing
videographer orange county ca: https://www.corcinoproductions.com/meet-the-creatives
event photographer orange county: https://www.corcinoproductions.com/events
real estate photographer orange county: https://www.corcinoproductions.com/real-estate-photography
corporate videographer orange county: https://www.corcinoproductions.com/corporate-interivews
aerial photography orange county: https://www.corcinoproductions.com/wineries
Other Services We Provide
Real Estate Photography
Aerial Photography
Architectural Photography
Documentary Production
Interior Photography
Landscape Photography
TV Commercial/Promotional Production
Video/Film Light Design
Video/Film Shooting
Web Commercial/Promotional Production
Drone Photography
Drone Videography
Corporate Video Production
Event Video Production
Interview Production
Short Film Production
TV Show Production
Video/Film Marketing
Virtual Consultations
Web Show Production
Follow Us On
Facebook: https://www.facebook.com/CorcinoProductions/
Twitter: https://twitter.com/CorcinoProduct2
Instagram: https://www.instagram.com/corcinoproductions/
Pinterest: https://www.pinterest.com/itscorcinoproductions/
302 House Buyers help property owners just like you, in all kinds of situations. From divorce, foreclosure, death of a family member, burdensome rental property, and all kinds of other situations. We buy houses in New Castle County and surrounding areas and pay a fair cash price, fast. Call us at (302) 329-8899 for more information about sell my home fast in New Castle or visit our website.
302 House Buyers
651 Valley Rd, Unit 35, Hockessin, DE 19707
(302) 329-8899
My Official Website: https://www.302housebuyers.com/
Google Plus Listing: https://www.google.com/maps?cid=3803728190241751201
Our Other Links
sell my home fast in new castle: https://www.302housebuyers.com/we-buy-houses-new-castle/
Service We Offer
Real Estate Consulting
cash home buyer
foreclosure
Brokerage Services
Follow Us On
Linkedin: https://www.linkedin.com/company/302-house-buyers
Facebook: https://www.facebook.com/302housebuyers/about/
Twitter: https://twitter.com/302House
Instagram: https://www.instagram.com/302housebuyershockessin/
Pinterest: https://www.pinterest.com/302HouseBuyers/
Production District is here to help! We assist real estate agents in many aspects by creating a unique style, expanding your clientele. We offer incredible photography, video production, drone photography and 3d tours. Attract customers with beautiful images and let our videos handle the rest. Every house can be transformed into a spectacular masterpiece. Let’s build your brand! Call us at 818-257-1540 for more information about drone photography Van Nuys or visit our website.
Production District Van Nuys
6360 Van Nuys Blvd, #255, Van Nuys, CA 91401
818-257-1540
Official Website: https://productiondistrict.com/
Google Plus Listing: https://www.google.com/maps?cid=12853351433971894817
Other Service We Provide:
Real estate videography
Videography For Real Estate
Aerial Videography
Drone Videography
3D Home Tours
3D Virtual Tour
Aerial Images
Aerial Photography
Cinematic Video
Essentials Package
Home Tours
Matterport 3d
Twilight Photography
Video Tours
Videography Company
Matterport 3d Virtual Tour
Photography Production
Home Photography
Real Estate Photography
Follow Us On
Twitter: https://twitter.com/DistrictNuys
Pinterest: https://www.pinterest.com/productiondistrictvannuys/
Linkedin: https://www.linkedin.com/company/production-district-van-nuys/
Facebook: https://www.facebook.com/Essential3DTours/
Instagram: https://www.instagram.com/productiondistrict/
Myrtle Beach Home Buyers is a local company that pays cash for houses in South Carolina. We buy houses in Myrtle Beach regardless of the situation. Liens, taxes, behind on the mortgage, inherited property… it doesn’t matter. It costs you nothing to get an offer from us! We do our best to find a solution that works for both of us. Our offer is tailored to your specific needs and timeline.
Myrtle Beach Home Buyers
2305 N Oak St, Ste A, Myrtle Beach, SC 29577
(843) 507-5058
My Official Website: https://www.myrtlebeachhomebuyers.com/
Google Plus Listing: https://www.google.com/maps?cid=2901766317835857912
Our Other Links
foreclosure help: https://www.myrtlebeachhomebuyers.com/stop-foreclosure-in-myrtle-beach/
sell house for cash: https://www.myrtlebeachhomebuyers.com/how-do-i-sell-my-house-in-myrtle-beach/
Service We Offer
selling property
buying houses
Real Estate services
Follow Us On
Facebook: https://www.facebook.com/mbhousebuyers
Twitter: https://twitter.com/MyrtleBuyers
Instagram: https://www.instagram.com/myrtlebeachhomebuyers/
Pinterest: https://www.pinterest.com/MyrtleBeachHomeBuyersSC/
CHINESE ADVERTISED WATCH PRODUCTS INSIDE OF THIS ROOM ON LAPTOP AND IN REAL TIME WITH IDEA TO ASSIST BEFORE CERTAIN CHINESE COMPANIES AND REAL PRODUCTS EVEN EXISTED ON EBAY AND ALI-EXPRESS(BEFORE EXISTENCE OF ALI EXPRESS): Destruction of items how it all went and why it made no sense to even install door locks
HOW CHINESE TRADE VIA ALI-EXPRESS AND EBAY WORKED - ORIGINS OF MODERN CHINA....
The whole thing on how Chinese communist party leaders and their apparatchiks assisted Slovenian police and psychiatrists under the so called MK Ultra case - products that you see I have indicated, appeared in this house before Chinese even accessed technology from Japanese mostly Casio - they begun to display Casio LCD movements inside of the updated one day to become Chinese cases as early as in 2002 in some cases....they fabricated their non existing technology on laptop and in real time for what they anticipated will result in barrage of insane claims from my end upon return to Slovenia from US....Ali-express was finally launched in 2010, but that too did Chinese advertised on laptop in this room already IN AS EARLY AS since 1999 - Russians gave assistance to Chinese during early stages of AliExpress on how to build one and one was further promoted afterwards via friendship between Elon Musk and AliExpress "founder" known as Jack ma ....TOGETHER WITH RUSSIAN TEAM OF PUTAN PUTANOWICH AND BELGRADE INSIDE OF THIS ROOM....JUST SO YOU KNOW WHAT MK ULTRA IS. NOT ANIMALS BUT BEASTS IN FORM OF HUMANS. Slovenian police(local and state level) identified itself since 1995 as firm communist supporters and have pledged their oath to Kučan time and again....
Affordable Psychological Services strongly believe that underneath various mental health diseases there is untreated trauma. One of the best PTSD treatment centers covered by Cigna Pacific Palisades is just around the corner when you need treatment for post traumatic stress disorder.
Affordable Psychological Services
881 Alma Real Drive Suite # 205, Pacific Palisades, CA 90272
(424) 229-5319
My Official Website: https://reconnecttraumaclinic.com/
Google Plus Listing: https://www.google.com/maps?cid=14219283906500598707
Our Other Links:
ptsd treatment centers covered by cigna Pacific Palisades: https://reconnecttraumaclinic.com/ptsd-treatment-centers-covered-by-cigna-pacific-palisades-340309/
outpatient treatment centers that accept Cigna Pacific Palisades: https://reconnecttraumaclinic.com/outpatient-treatment-centers-that-accept-cigna-pacific-palisades-340306/
outpatient treatment centers that accept tricare Pacific Palisades: https://reconnecttraumaclinic.com/outpatient-treatment-centers-that-accept-tricare-pacific-palisades-340310/
outpatient treatment centers that accept compsych Pacific Palisades: https://reconnecttraumaclinic.com/outpatient-treatment-centers-that-accept-compsych-pacific-palisades/
Outpatient Therapy covered by compsych Pacific Palisades: https://reconnecttraumaclinic.com/outpatient-therapy-covered-by-compsych-pacific-palisade/
Outpatient Therapy covered by cigna Pacific Palisades: https://reconnecttraumaclinic.com/outpatient-therapy-covered-by-cigna-pacific-palisade/
Outpatient Therapy covered by tricare Pacific Palisades: https://reconnecttraumaclinic.com/outpatient-therapy-covered-by-tricare-pacific-palisade/
trauma treatment center covered by cigna Pacific Palisades: https://reconnecttraumaclinic.com/trauma-treatment-center-covered-by-cigna-pacific-palisades-340307/
trauma treatment center covered by compsych Pacific Palisades: https://reconnecttraumaclinic.com/trauma-treatment-center-covered-by-compsych-pacific-palisades/
trauma treatment center covered by tricare Pacific Palisades: https://reconnecttraumaclinic.com/trauma-treatment-center-covered-by-tricare-pacific-palisades/
depression treatment centers covered by cigna Pacific Palisades: https://reconnecttraumaclinic.com/depression-treatment-centers-covered-by-cigna-pacific-palisades-340308/
depression treatment centers covered by tricare Pacific Palisades: https://reconnecttraumaclinic.com/depression-treatment-centers-covered-by-tricare-pacific-palisades-340311/
depression treatment centers covered by compsych Pacific Palisades: https://reconnecttraumaclinic.com/depression-treatment-centers-covered-by-compsych-pacific-palisades/
ptsd treatment centers covered by tricare Pacific Palisades: https://reconnecttraumaclinic.com/ptsd-treatment-centers-covered-by-tricare-pacific-palisades-340312/
ptsd treatment centers covered by compsych Pacific Palisades: https://reconnecttraumaclinic.com/ptsd-treatment-centers-covered-by-compsych-pacific-palisades/
Service We Offer:
Outpatient Treatment
Trauma Treatment
PTSDTreatment
Intensive Trauma Treatment
Follow Us On:
Facebook: https://www.facebook.com/reconnectcenter/
Twitter: https://twitter.com/ReconnectCenter
Instagram: https://www.instagram.com/reconnectcenter/
Pinterest: https://www.pinterest.com/reconnecttraumaclinic/
Utah Close Fast Cash Home Buyers can buy your house quickly. We buy houses Salt Lake City UT and all surrounding counties and areas! Our team in experienced home buyers who can buy your house without any hassle or waiting.
Utah Close Fast Cash Home Buyers
741 Murray Taylorsville Rd Unit B, Taylorsville, UT 84123
(801) 755-3865
My Official Website: https://www.utahclosefast.com/
Google Plus Listing: https://maps.google.com/maps?cid=12163945803856344979
Our Other Links:
sell my house in Salt Lake City: https://www.utahclosefast.com/sell-your-house/
stop foreclosure Salt Lake City: https://www.utahclosefast.com/avoid-foreclosure-salt-lake-utah/
Service We Offer:
selling property
buying houses
Real Estate services
Follow Us On:
Facebook: https://www.facebook.com/utahclosefast/
Twitter: https://twitter.com/utah_close_fast
Pinterest: https://www.pinterest.com/utahclosefastut/
Instagram: https://www.instagram.com/utahclosefast/
Linkedin: https://www.linkedin.com/in/eric-douros-b49b9846
Weichert Realtors, Corwin & Associates is a full-service real estate agency that specializes in residential and commercial properties. We are committed to providing the best customer service possible to their clients. Call us at (830) 632-5725 for more information about real estate New Braunfels Texas or visit our website.
Weichert Realtors, Corwin & Associates
133 N. Seguin Avenue, New Braunfels, TX 78130
(830) 632-5725
My Official Website: https://www.wcorwin.com/
Google Plus Listing: https://www.google.com/maps?cid=2622229201622354429
Our Other Links
houses in New Braunfels TX for sale: https://www.wcorwin.com/homes-for-sale-in-new-braunfels-tx
Service We Offer
selling property
buying houses
Real Estate services
Follow Us On
Facebook: https://www.facebook.com/JoeCorwinRealEstate
Twitter: https://twitter.com/CorwinWeichert
Instagram: https://www.instagram.com/weichertrealtorscorwinandassoc/
Pinterest: https://www.pinterest.com/WeichertRealtorsCorwin/
How to increase call conversion telemarketing metrics? INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Richard Blank: An incredible organization. I love
Dr. Jeremy Weisz: the law firm example. Richard, I'd love for you to talk about, I know you do lead generation for, uh, industrial real estate, and I'd love for you to walk us through what that
Richard Blank: looks like. It's changed a bunch because a lot of the times people are working from home or it's just going through and answering service.
Richard Blank: Or just sending in emails. And so our call to contact ratio dropped considerably. And so what we're doing right now is, as I mentioned, spending a little more time on LinkedIn and company websites to custom make emails and voicemails for people. Now, as I mentioned before, our efforts are bringing a little bit less of a return because of the lack of contact ratio verbally, but I have seen this when people do custom make an email or leave an incredible voicemail.
Richard Blank: For an example, if you sent me an email and mention my pinball machines, you'll get my attention. It's almost yours to lose. And so a lot of people have thanked us for taking the extra efforts to research their company or to compliment a promotion. And so what we had to do was just adjust accordingly in regards to that aspect after Covid.
Dr. Jeremy Weisz: So it's kind of like,
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/fxn3_dBfCXc
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
Clear Life Recovery offer addiction treatment programs in California for a variety of addictions, such as heroin, other opiates, and alcohol. Here at our drug rehab centers in california, our clients can get the tools they need to make long-term, life-long changes. We believe that with the right tools, clients will be able to succeed both in our drug addiction treatment program and in real life. To do this, we provide our clients with everything they need for lasting recovery.
Clear Life Recovery
2822 Monterey Ave, Costa Mesa, CA 92626
(566) 599-4495
My Official Website: https://clearliferecovery.com/
Google Plus Listing: https://maps.google.com/maps?cid=13103176855222699431
Our Other Links
drug rehab centers in california: https://clearliferecovery.com/drug-addiction-treatment-program/
alcohol rehab costa mesa: https://clearliferecovery.com/alcohol-addiction-treatment-program/
substance abuse treatment orange county: https://clearliferecovery.com/orange-county-substance-abuse-treatment-center/
luxury rehab centers: https://clearliferecovery.com/luxury-drug-rehab/
drug detox costa mesa: https://clearliferecovery.com/orange-county-drug-and-alcohol-detox-center/
Service We Offer
addiction treatment
alcohol treatment
drug treatment
substance abuse treatment
inpatient treatment
Follow Us On
Facebook: https://www.facebook.com/ClearLifeRecovery1/
Twitter: https://twitter.com/recovery_clear
Instagram: https://www.instagram.com/caclearliferecovery/
Pinterest: https://www.pinterest.com/ClearLifeRecovery/
ModWay Homes, LLC. offer exceptional quality, value, and service by providing a pleasurable and unique experience throughout our process. We are certain you will appreciate our partnership as we walk side-by-side with you during your journey of homeownership. Blessings to you and your family in the years to come because we are “Building for Every Generation! Call us at (574) 773-0603 for more information about modular home manufacturers Indiana or visit our website.
ModWay Homes, LLC.
2049 E. Market St, Nappanee, Indiana 46550
(574) 773-0603
My Official Website: https://modwayhomes.com/
Google Plus Listing: https://www.google.com/maps?cid=15240735791185473732
Our Other Links
Homes for sale Elkhart IN: https://modwayhomes.com/homes-for-sale-elkhart-in/
Silver Creek Homes: https://modwayhomes.com/silver-creek-homes/
Sherlock homes: https://modwayhomes.com/sherlock-homes/
Modular homes Indiana pricing: https://modwayhomes.com/modular-homes-indiana-pricing/
Service We Offer
Real Estate services
Construction Services
Follow Us On
Facebook: https://www.facebook.com/modwayhomes
Twitter: https://twitter.com/modwayh
Instagram: https://www.instagram.com/modwayhomes/
Pinterest: https://in.pinterest.com/modwayhomes/
Reconnect Psychological Services is a treatment centers for depression. We offer a variety of services including group therapy, couples counseling, and individual therapy. We treat the root causes of these symptoms by addressing and identifying the original trauma. With an elevated sense of awareness, compassion, and knowledge, we provide intensive, integrative therapies designed to heal the whole person.
Reconnect Psychological Services
881 Alma Real Dr Suite 311, Pacific Palisades, CA 90272
(310) 713-6739
My Official Website: https://www.reconnectcenter.com/
Google Plus Listing: https://maps.google.com/maps?cid=3450029261201558338
Our Other Links:
Depression Treatment Centers California: https://www.reconnectcenter.com/what-we-treat/mood-disorders/
PTSD Treatment Centers California: https://www.reconnectcenter.com/what-we-treat/ptsd-and-complex-trauma/
Dissociative Identity Disorder Treatment: https://www.reconnectcenter.com/what-we-treat/dissociative-identity-disorder/
Outpatient Mental Health Facilities: https://www.reconnectcenter.com/programs/outpatient-programs/
Service We Offer:
Mental Health Treatment
Depression Treatment
PTSD Treatment
Trauma Treatment
Follow Us On:
Facebook: https://www.facebook.com/reconnectcenter/
Twitter: https://twitter.com/ReconnectCenter
Instagram: https://www.instagram.com/reconnectcenter
Pinterest: https://www.pinterest.com/RPServicesCA/
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/rcXxPZc0__w
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://youtu.be/DgL4aBGjWqU
https://youtu.be/XQBpdAiMcug
https://youtu.be/k1VMUwh1oaQ
https://youtu.be/sdL9DJOHz6o
https://youtu.be/Dnt-4hwnfM4
https://youtu.be/n3QEVAlvv6o
https://youtu.be/ImjaWfrYQr0
https://youtu.be/UwY9hImex6w
https://youtu.be/swjtRP1X1vg
Richard Blank: Enhanced communication.
Joe Killinger: Yeah. I You get it. Um, who is your, What does your typical client look like?
Richard Blank: Well, there's two types. Okay. It could be someone like yourself in the United States that needs to scale, and sometimes it's difficult to find qualified individuals that will meet your requirements in the states.
Richard Blank: Yep. Otherwise, individuals might not have the resources. We do, like I was mentioning earlier, manual dialing to predictive dial. Quality assurance department, human resources department supervisors, in my experience. So a lot of the times my consulting could enhance their, uh, I guess plug in place system.
Richard Blank: Mm-hmm. . Cause I can log into your crm. I could even log into your phone system. Yeah. But once again, by using my dialer and other sort of resources we have, we can almost just enhance what you have. And then other companies use us for overflow. Like if they have a dedicated workforce and their queue gets filled, then calls will come into our department too.
Richard Blank: But I always believe if we're on a level playing field and we're given all the resources as corporate, I have on multiple occasions be able to match and exceed expectations. Yeah. And that's why I'm able to earn these seats. But my ideal client would be someone that would first ask me about the labor laws.
Richard Blank: Just to make sure that everything is followed perfectly. Yeah. And the second thing is to judge me on merit, not on price. Because offshore centers in the Philippine and India obviously have much more. Competitive pricing. Sure. And then finally, metrics. I would like realistic expectations. And you asked me earlier about how many calls somebody could do.
Richard Blank: I was mentioning the dialer. I understand reverse psychology, but if you could only make 10 calls an hour, six minute calls, you can't expect me to do 15 or 20. I can't expand time. But you are mentioning manual dialing, I'm talking predictive dialing, and my backend structure. There may be a chance, Joe, that I could do 50% more an hour and recuperate those costs and earn those seeds, but it's really more for somebody to have an open mind.
Richard Blank: A lot of the times they have made phone calls before, but there are things they haven't experienced yet, and so just by me, as you say, listening first and one by one reviewing with them. They don't have enough numbers to call. I need some more rebuttals. You don't have an email template. No one's answering when I try to do a hotly transfer.
Richard Blank: Mm-hmm. , these are certain ways to see if they qualify for me. Gotcha. I just wanna make sure I fulfill the agents' needs, right?
Joe Killinger: Mm-hmm. . Yeah. So are you focused mostly on mid, uh, single agents or midlevel companies or large companies for all of the above?
Richard Blank: Oh, pretty much all of the above. All the above. And so we're half and half.
Richard Blank: We do 50% inbound, non-voice and customer support, and then the other half does appointment setting lead generation in some. Okay,
Joe Killinger: well, I'm gonna make sure we have your website in the bottom of this video so people can reach out to you. Talk about pricing. I don't, we don't wanna get into it now, I don't think, but they'll definitely be able to reach out to you and, um, you know, this, this was amazing.
Joe Killinger: I appreciate all the information. Thanks. I'm gonna have to go write some of this down. Actually. I'm gonna, I'm gonna utilize that and so thank you for coming on today.
Richard Blank: The pleasure is mine. Thank you for spending the time with me today.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/n3QEVAlvv6o
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Joe Killinger: you gotta create the connection past the pitch, you know, from there. Yeah. Well, um, so tell us a little bit about what you do. You've got a call center down in Costa Rica, so I'm a little jealous about, I gotta come down there and scuba dive. I swear to God it's on my bucket list. I made it to Belize.
Joe Killinger: That was great. But Costa Rica's gotta be next. But tell us about your call.
Richard Blank: Well, I've been in business for 14 years in the industry for 22. I have bilingual agents here. They're college educated and they're dedicated, so they only work on specific campaigns, and so I have a gamification culture here. Okay, So I believe in restoring old pinball machines, jute boxes.
Richard Blank: I have an air hockey table, so I've created a neutral environment for agents from other departments to meet one another. They can let off steam and recharge batteries and, and it's an environment where I, as the el jefe can spend time with my people. Sure. And, and so this sort of gamification environment has enabled me to reduce any sort of attrition.
Richard Blank: and to have some sort of bridge with the agents here. And so let's say it's a first day of training. Training class doesn't start till seven 30 cuz seven to seven to 30 we start with recess. So everybody can have a great time together. Yeah. And when they enter the first training class, they're loops.
Richard Blank: They have friends. Yep. They're just absorbing now Joe. They start contributing so, So I believe with your training sessions with the agents, there's nothing better than Interac. Role playing and suggestions and pausing it and showing different techniques. It's a dojo. They all, Does everybody work in the same office or are they virtual agents,
Joe Killinger: Joe?
Joe Killinger: Well, uh, about half and half the newer agents are in the office. The guys have been with us for 10 plus years, or at home. Most of you
Richard Blank: know the synergy in your office, you know, the new agents, they feed off of that energy with one another. Oh. And if somebody gets one, the high fives are
Joe Killinger: plenty. Yeah. One of 'em gets a good call and you know, they got a listing employment or something.
Joe Killinger: It's just the energy it just through the roof. Rock on.
Richard Blank: Yeah. I missed that. With Covid that got taken away from me. The essence of my call center was to walk the rose and to break the bread and the high five. Yeah. And so I missed that, but um, I'm glad to hear you have that sort of culture there. I'm sure it's amazing.
Richard Blank: What, do you guys ring a bell? What do you do
Joe Killinger: when someone gets to leave? We don't ring a bell, but it's, it's, it's just fun. And you know what, it motivates the other agents, you know? So I find that if we really support that and, you know, make that a focus, the other agents are like, So what did you do? What did you.
Joe Killinger: How did it happen? And then they kind of grow from that as a team. Can you
Richard Blank: pull the call? What? Pull the call. Pull the call for the agents. Oh yeah. Listen to it. Go right into the training room right after you cut it and then cut it up and everyone gets a slice. Let 'em see. Cause it's still fresh off the griddle, what that call was like.
Richard Blank: It's,
Joe Killinger: I just love the inter, I love this business. First of all, I love the real estate business. I've done auctions and real estate auctions here in the US when it was a startup that worked, went very well and residential. And now I've been focused on commercial the last. 20 some years. So, uh, I love the business and the people, and I love watching new people, you know, build a business and bring it in.
Joe Killinger: And I think, you know, e everybody's afraid that the economy's gonna slow down here. And, you know, being in Southern California we're a little bit spoiled and that we don't, and we are usually the last one in, if we go into recessions. I'm not saying we are, but if we. We're always one of the last ones in one of the first ones out.
Joe Killinger: I think our biggest dip has been in under, even under 10%. So we don't take a big hit, large population in the small geography. Right. But um, yeah, so it works pretty well. Now you get into Inland Empire, that's different deal, but LA proper. But yeah, I love the business. I love the love the energy. So I could imagine being in your call center, you know, it's gotta be.
Joe Killinger: That would be fun. That'd be a fun environment. And you even make it more fun with all this stuff, all that. Box and
Richard Blank: a candy I five at an eating lunch every day. If you were here, it's best time.
Joe Killinger: Yeah. You know, as we get older we re appreciate that even more, I guess, you know, so it's, it's just fun to be around youthful energy that makes me want to go back in and do more work.
Joe Killinger: So I probably,
Richard Blank: These agents here are bilingual. Yeah. So once again, in regards to their intensive. Listening. Yeah. It could be exhausting. Yeah. And so the respect to them using what they've studied as I have with my Spanish Yeah. To recuperate that education costs and, and to earn a very, very good living.
Richard Blank: So once again, people are chatting and texting. I prefer the artist speech and if they can write and cursive, I think that's nice as well. So I'm always encouraging enhanced communication. Yeah.
Joe Killinger: I You get it. Um,
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/swjtRP1X1vg
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Joe Killinger: Yeah, finding those people and making sure they have, We have a bad habit as real estate agents. We are, you know, we're a type personalities are entrepreneurs, most of them, and that I run into, and so they just go, go, go, go, go. But if they've got a great individual like you're talking about, you really want to give them the opportunity to really enhance the experience that they're trying to create for you.
Joe Killinger: Really give 'em the proper training. And I think we, we tend to not do that. And so having the proper training, I think is.
Richard Blank: Oh, I couldn't agree with you more. It reduces fear. Yeah, it prepares them. And, um, let me share something with you. Since I'm a CEO of a company like yourself, we have leverage. We can hire and fire, make or break somebody.
Richard Blank: And I choose with this sort of position to encourage and to move people forward. And so these individuals, and I break the stereotype because a lot of people say, Wow, you are so hands on and you know people's names and you break bread with them. And I say, Well, As you and I do, Joe. Yeah. We break bread with our people.
Richard Blank: And I heard how you spoke about this individual prior, so I don't need to remind you. Uh, but the greatest thing is with these individuals is it's about maturity. And when they realize that each individual is a unique experience, they might be making their hundredth call, but it's the first call for them.
Richard Blank: And so you really have to take that sort of delicate situation and not, and not be bored with your pitch. Yeah. Because as I mentioned before, you're, you're becoming plastic. Yeah. You'll burn out on something like
Joe Killinger: that. Yeah. If they don't, we we, what we do is we make sure our agents know the market very, very well.
Joe Killinger: So let's say if you're gonna be a multi-family agent in, in Hollywood, and you better know every property that's on the market. Average days on market, average price per square foot, average size of units, everything. That makes the conversation a lot easier because you've got all this data in your head that you can give to these people cuz you're bringing value.
Joe Killinger: And that's another thing, you know, we get so many people that hey, they'll, they'll call like caught one a couple weeks ago, his calling was, Hey, are you somebody to answer? And he goes, Are you thinking about selling your building? Oh you're not. Okay, thank. I'm like, No, no, no, no, no. . That's not
gonna
Richard Blank: work.
Richard Blank: What's, what's his nickname? Fonzi.
Joe Killinger: Yeah. I was like, Oh dude. Um, but yeah, it just doesn't work. There's gotta be a connection and I really think, you know, being in real estate the last 10 years has been, it's been really, really good. Right. You know, the economy's been booming. Uh, real estate's been. That's changing.
Joe Killinger: You know, we're gonna, The fundamentals kind of got pitched out the windows when times were great. And so we're going back to fundamentals. So cold calling's gonna be a big part of it for a lot of people, so you gotta get back to it. I
Richard Blank: listen to their calls, self analysis, self improvement. If they can take a step back.
Richard Blank: And I know you were mentioning that you have scripts. Mm-hmm. , I make a huge suggestion not putting the script on an Excel sheet, but you have qualifying. At least put them in there. Two or three soft skills, Joe, that has made you successful, like positive escalation, pronouns, Name drops, military alphabet.
Richard Blank: Since you have me on the phone, I'm sure you like at least one. Those sort of soft skills just to ensure active listening because they are name dropping and they're putting back on the straight line grade them. Hall of Fame call them. When you bring everybody together, not just for cake, but for training, and when the training session comes, you bring out the call and you watch the tapes like an athletic team does.
Richard Blank: And since this is an individual effort like wrestling and boxing, your team knows the plays, they know the moves. Mm-hmm. , but they're watching an individual, so there's no way to spin it. Yeah, that's new. And if your tone is negative, if you're interrupting. We spoke about desert pitching with no oasis, just to take a breath and a drink.
Richard Blank: If they're not name dropping or having their name dropped, then we need to pause it for a second and say, What do you think you could? Why didn't you ask a follow up question? When someone's father passes away and gives the house to the daughter and the daughter is in a certain state, and I've, I've seen people show, Oh, I'm sorry to hear that and continue with their next question, their closers, but I would've stopped immediately.
Richard Blank: Yeah. And
Joe Killinger: you gotta create the connection, have the pitch,
Richard Blank: you know, from there.
Joe Killinger: Yeah.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/ImjaWfrYQr0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Richard Blank: So I was just the sell the sizzle. Come into the tent. Yep. Greatest show on earth, kinda guy, .
Joe Killinger: Now how many calls, you know, we always get how many calls is, is, I'm sure it varies between commercial and residential, but um, how many calls a day were you making when you were doing residential? I bet you were cranking
Richard Blank: out.
Richard Blank: I could manual dial myself 400 calls a day and Oh good. Don't take yourself. I got the phone with the big buttons on it. Yeah, it was much more easier and I didn't have to look at it, you know, the lady at the supermarket, but I used to work 10 hours a day, six days a week to hustle. Right. , and that was the money that I had earned in order to invest in growing my business.
Richard Blank: So it was like more of a leap fraud, but no manually dialing. I was doing about 400. Now, if you're here with a predictive dialer, my suggestion is to at least on a five minute talk time, to give 4,000 unique numbers a month. You got two to four lines dialing at the same time. Mm-hmm. , which means you have.
Richard Blank: Contact ratio of almost a hundred percent besides your dispositions and ready status. Yeah. And so all it's like, it's like a bating cage. It's one call after another. And unless you've worked at a call center, you might not have that sort of endurance. Yeah. And my suggestions for a real estate company is to have a specialist making these calls for you, like a Squire or a page, and setting up the knight for the win.
Richard Blank: Yeah. They are professional bird dogs and telemarketers out there that are phenomenal at their craft and now would leave them alone because if they can build your pipeline and they can make follow up calls for you and they're definitely your sidekick, then you focus on the other things. But, but don't just leave them alone.
Richard Blank: If you're the closer, I would always be coaching, I would be listening to the calls that they made so you can enhance those skills or, or possibly. Uncover certain speaking styles of the potential client. So you can prepare your rhetoric, you can prepare your approach. Or even if the best case scenario comes, you uncover a gem where you know you're gonna anchor immediately with that individual and do some research on it and just, you know, bring the present.
Richard Blank: And
Joe Killinger: yeah, finding those people and making sure they have, we.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/UwY9hImex6w
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
A simple common sense approach to my phone calls. I sold a lot of sizzle. Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center.
Richard Blank: don't be surprised if Joe's gonna be way too busy and it's gonna have to eat two lunches to get his energy back.
Joe Killinger: Yeah. It's, you know, as far as you know, sales people we're always taught, get the lead, get the deal, you know, get the appointment, You know, and I'm like, you, it's just kind of like, you know, it's a process, you know, you gotta have the process in place.
Richard Blank: You gotta do clean business. Yeah. You gotta properly represent yourself in the best light and, and there's no surprises with you, Joe, like as much as you'd like to give somebody a price or sell it with certain terms. Mm-hmm. , you're also realistic. And if you're able to have that sort of conversation with your clients, I think once again, they respect you that much more.
Joe Killinger: Yeah. I would bet that when you were doing residential, you knocked it outta the park, didn't you?
Richard Blank: I sold a lot of sizzle. I said, Unlike other people that are just boring you, I'm telling you, your house is great. Oh, I had the greatest phone calls with people. I bet you know what I got the most. I tell you, it used to be about 80% prospecting, 20% referrals.
Richard Blank: Yep. And it got 50 50. Yeah. And then it got about 20% prospecting, 30% callbacks, 50% referrals. And so I got passed around, which was wonderful. Yeah. And people realized that if I myself at 10:00 AM on a Sunday morning or making prospecting calls to you, isn't that the sort of company you'd like to work with?
Richard Blank: And so it was very easy for me not to lie. I'm telling you the truth. I'm representing myself, introducing myself, and it's Sunday morning. I'm not hungover and I'm not on vacation. I'm, I would love to represent your home and, and why don't we have a, a meeting from this momentum that we have. I like you, Richard.
Richard Blank: Great. Put the checkbook away. I don't wanna sign who's talking about signing anything today. Mm-hmm. , what I, since obviously we have a momentum and we both know each other's names. Maybe the next step is to have Joe meet you and then from an educated point of view, then make a decision. But you're gonna love him , you know?
Richard Blank: And um, And it's being kind. Yeah, it's being nonthreatening. And they realized that, and maybe Joe, it's the way that you and I were raised by our parents and grandparents. We were taught to have certain manners. Yeah. And to respect other people's times. Yeah. And so by just taking that very simple common sense approach to my phone calls, I was not the real estate beast you thought I was.
Richard Blank: I was a very kind, non-threatening appointment set for my older brother who is the broker or for my clients now that are in the United States that are doing their business. So I was just the sell the sizzle. Come into the tent. Yep. Greatest.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/Dnt-4hwnfM4
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Why you should listen more than you talk on the phone? Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center
Joe Killinger: Richard is the, um, not listening. They're so busy. They've got somebody on the phone, they're trying to get everything out so fast and, but they're not listening to what the person on the other end is saying. And I just think that if you, you, you know, my, my father, it's amazing how the older I get, the smarter he gets it, just, you know, he goes, Joe, you've got two ears and one mouth.
Joe Killinger: He goes, Listen more than you talk. And he's right. He was right on, and I just am like in sales. That is something that you really have to take into consideration.
Richard Blank: So I have a follow up question to your statement there. Do your agents know your script by? A to Z, one to three. Do they know everything? No.
Joe Killinger: No, they don't.
Joe Killinger: They, you know, and depending on the personality, you know, we have so many different scripts, so most of them don't even really follow a script. They go by. What we try and teach is, you know, when somebody picks up the phone, you need to be listening to them and you know, kind of, I don't wanna say mirror, but understand how they're coming out of there.
Joe Killinger: You can tell right in the first few seconds how somebody is that day if they feel like they're bothered. But I mean, they do have scripts, don't get me wrong. And they have like three of 'em that they all play off of, but nobody has one of them memorized, I don't think. But it's, But that's fine.
Richard Blank: As you say that, they're well versed.
Richard Blank: They know they're subject well, yeah. And, and what I've seen happen multiple times is that they become plastic. Plastic to commercialize. They're not a painting, they're not raw. They're a character, not in character. That's why when your dog was barking, Joe, I asked what the dog's name was. Yeah. As a follow up question, or how many years have you been in this position, this promotion at your company?
Richard Blank: Now, congratulations on being ceo. How many years has it been, Joe? You know what? You know, where are you at right now? Yeah. And so when you say active listening to me, it's really more of an engagement. Because you're saying also as well that you might be upsetting somebody, but I'm telling you this, these are people you're meeting for the first time.
Richard Blank: I can't gauge the first round of the fight as I can on the 12th because things do change, like tug of war. It goes back and forth. There's a push in a bull. Yeah. But if I can. Match just your speed and how loud you go. Then there's no crosstalk or interruption cuz I'm really moving with you at your speed.
Richard Blank: But then I know when to interject to do the follow up. That's the active listening they need checkpoints. They need pauses. Do you remember the show gets smart when he was walking down the hallway and the doors were closing behind him? They're gonna leave. Yes, I do. Yo, my main man, you know, they're gonna leave a door open.
Richard Blank: So after 15 minutes they wonder why they didn't get the appointment. And all the client says is, Hey Joe, send me information. Yeah, no, because that's why when you gauge these people, you ask a follow up question to see if it makes sense or if it sounds good, I'd rather take a three second insurance policy.
Richard Blank: To ask you a tie down question, then to assume, which as you know, it makes an ass out of you and me and just keep moving forward for the fear of being hung up upon. And yeah, I believe in selling sizzle. So somebody has a beautiful building. I would love to take a look at it because when I was doing residential real estate, the MLS was a gold mine for me because you talk about the, the bedrooms, the kitchen, the sport court, the pool, the, the, the, the crown molding or even the curve appeal.
Richard Blank: And obviously it was the biggest glaring tell sign of what the people were most proud of. Oh yeah. And what they loved the most. And so I allowed through least resistance. It's called Woo Way. To, as you say, two on one. Listen, twice I know what I know. I need to know what Joe knows. Yeah. And so by me allowing you to ask these questions and, and me bringing you back in the conversation, don't be surprised if you not only can get everything out of it, but once again, they're probably gonna call you and tell you how great I was by setting the appointment.
Richard Blank: Mm-hmm. , that should be the goal of your staff. is to get that positive escalation when you call back Mrs. Jones to represent her property. Mm-hmm. and I always gave the most points on the call, Joe, when the client says your name. Yeah, I know you want a conversion and, and the scripts and, and I'm so proud of what you built.
Richard Blank: But to me, if they are not capable of having that sort of balanced, grounded in the moment. Sort of conversation where they are selling or buying one of the most expensive investments of their entire life. You have to put, it's almost like a vulnerable state for somebody. You really have to take that into consideration, and so instead of being a prospector, you're almost more of a consultant.
Richard Blank: Yeah, but you're not, Joe, The closer. That's not a problem at all. What I'm here to do today is to clarify for our edification additional things above and beyond your specs that Joe would need to know in order to be in the moment with you to move forward emotionally and to either purchase or let.
Richard Blank: Property go. So you're are such a good man in regards to the psychology, like someone's best friend or older brother, making sure I don't get in a fist fight and stay out of trouble. And Joe, that's why you get these accounts. I don't know if they could price shop around or give it to a family member, but you've closed a lot of deals of people you've met for the first time and these people once again are entrusting this in you.
Richard Blank: And so as much as I'm telling you before, there's no real secret sauce to this. If you show empathy, if you take an extra five minutes to speak with somebody when you're online with them, just start looking at the website and making compliments and asking how Eddie in the, in the mail rooms doing. Don't be surprised if Joe's gonna be way too busy and is gonna have to eat two lunches to get his energy back.
Joe Killinger: Yeah. It's, you know, as far as you know, sales people we're always taught, get the league, get the deal, you know, get the appointment, you know, and I'm like, you, it's just kind of like, you know, it's a process, you know, you gotta have the process in place.
Richard Blank: You gotta do clean business. Yeah. You gotta properly represent yourself in the best light and, And there's no surprises with you, Joe, like as much as you'd like to give somebody a price or sell it with certain terms.
Richard Blank: Mm-hmm. , you're also realistic. And if you're able to have that sort of conversation with your clients, I think once again, they respect you that much more. Yeah.
Joe Killinger: I would bet that when you were doing.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/sdL9DJOHz6o
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
The sweet spot for making callbacks to potential clients? Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center
Richard Blank: You're probably gonna get to the front of the line and you will be given your true chance to state your case and to earn this business.
Joe Killinger: Yeah. How often do you, if you, you can't get through two or three or four times, how often do you call them back? Every two weeks. Three weeks?
Richard Blank: That's a great question.
Richard Blank: Depends on the sense of urgency, the size of the list and what vertical you're calling about. Yeah. You could be. Over killing it. And then how many times can you be creative on a voicemail? I mean, after you're, you're just cussing '
Joe Killinger: em off, right? You know, Now they're just angry at
Richard Blank: you. It depends. You could be clever and you could talk about, unlike other people that are doing one thing, you're doing another.
Richard Blank: Or if this person is celebrating an anniversary, you could be calling on those days and saying congratulations on your 14th year. You could really time it perfectly for certain things that you know, they're celebrating if you want to do that. Um, You know, persistence is fine. Yeah. And as I mentioned before, sometimes people only prefer to do non-voice.
Richard Blank: Yeah. And I have to respect that. But if they're gonna be doing non-voice, then I'm gonna be expanding 50 times the descriptions of the emails that I'm gonna be sending to you. Mm-hmm. , or I might just, you roll the dice and go to page seven on your website and describe some sort of machinery or some sort of photograph you took with your crew.
Richard Blank: And mention how awesome that was. Why, Right? Why not ? We might as well try. And so, no, that's
Joe Killinger: it, right? You've gotta try and. Well,
Richard Blank: you're gonna catch my attention. Yeah. I mean, if you really take the time to Google me and to go to my website, it's obvious I've given you three things that will get you to, for me to take your call, write you back and say, Thank you, my man, for taking the time.
Richard Blank: Mm-hmm. , you know, it has to do with the beautiful art building, the pinball machines I have. Yep. And also the writings that I do with the empathy and the relationship I have with my agents. Those are the keys to unlock my door, to pitch me on buying or selling my building. Yeah, so I'll at least give you five minutes no more, and you have to earn more time after that.
Richard Blank: No one's giving you 20. It might just give you a minute. What I believe is that, Joe, you're buying time. I have a huge suggestion for you and it's a soft skill suggestion. Okay? A lot of people say you have to name drop 'em. Well, yeah, you do. But I would suggest doing a five to one name drop pronoun, where you're gonna say your, your, are your.
Richard Blank: Right, Joe , you know, so I think you set 'em up, set 'em up, set 'em up, power bomb. And so if you practice that sort of speaking structure to keep their attention, then there's a good chance you don't have to repeat something, ruin the tone of the call. Next thing you know, the information has to be done.
Richard Blank: Again, you don't want to walk home to get your homework. And so you should really slice and dice these calls very, very carefully. And I've even seen calls that had to go halfway in. And then you pick up where you're left off and as long as you take meeting minutes, as long as you're up to speed and can recap, maybe it is a 50% call.
Richard Blank: And then Joe and I go over next Thursday, next week to finish the call. And as don't be surprised when I call you back on Thursday on time and I am ready to go pen it. The ready the odds. Once again, Joe, are in our favor. Mm-hmm. ?
Joe Killinger: Yeah.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/k1VMUwh1oaQ
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
How to get past really good Gatekeepers? Real Estate Jam session guest Richard Blank Costa Rica's Call Center
Richard Blank: You custom make it and you compliment a promotion or an anniversary and, and you really just take that extra effort that will separate it. And I have seen a larger conversion ratio of emails coming back from those. Not just, it just
Joe Killinger: doesn't work. Yeah. It's, it's personalizing. It is. You know, we even, I've even tried doing a personal note after I had a conversation with somebody sending it.
Joe Killinger: I couldn't believe the return. You know, it's just
Richard Blank: the positive escalation of
Joe Killinger: everyone that's helped. Yeah. Yeah. It was just a quick little notes and it really worked, but now how do you. I've got so many questions because this is brilliant. The way you're phrasing all this is understand how do you get in, Let's say you the, the gatekeeper's.
Joe Killinger: A really good gatekeeper. Ooh, what's the, Yeah, , How the scary ones, right. How do you break through that? How do you get through to, from them to the next
Richard Blank: level? My good friend, did you ever see the movie Wall Street when Bud was trying to get into Gordon Gecko? Oh Christ.
Joe Killinger: I watched that movie a hundred years ago, ,
Richard Blank: But what I remembered most about that movie was he wasn't disrespectful to the coworkers and the executive assistant of this gentleman.
Richard Blank: And so instead of trying to. Not follow the protocol, be rude, curse or, or just bully their way in there after a while when he did get that pass to pitch and he did show up at the office before going into that meeting, obviously there was a bit of admiration from, as you say, this tough gatekeeper because that's why they're there.
Richard Blank: Yeah, they're the best, but they're also human. I'm sure they're wonderful mothers and fathers and, and, uh, and they're responsible people because that position is very important. But that's why I mentioned the anonymity in the beginning, because if I can say, How's Costa Rica's call center doing today?
Richard Blank: Yeah. You have to respond. Well, and I get to give them that sort of power punch right off the bat. Mm-hmm. and. , it might take two or three calls to call back because Joe, you might be busy and that is fine, But, But how about this? Once you follow the rules and you're respectful, and if you ever do those positive escalations, this individual is a plethora of information about the company culture.
Richard Blank: They might give you direct extension numbers or tell 'em about the son's birthday party or, or just let you know other things. You, you were mentioning yourself celebrating a birthday with one of your most treasured employees, and I think that was very cool. I hope they saved you the biggest piece. , but, uh, yeah.
Richard Blank: No, it was too big. I know, right. And, uh, That's what I'm hoping too, as I mentioned before about anchoring. Yeah. As much as I'd love to give you a tip and a trick and, and a million dollar secret, the success I've had in, in real estate is this, you know, relationship building mm-hmm. and respecting their rules.
Richard Blank: And sometimes a pipeline could be a week or could be six months out. Yeah. And as long as you leave a lasting impression. And custom make emails and especially voicemails. Yeah. And involve everybody that's assisted you, You're probably gonna get to the front of the line and you will be given your true chance to state your case and to earn this business.
Richard Blank: Yeah.
Joe Killinger: How often do you, if you, you can't get through to.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/XQBpdAiMcug
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Joe Killinger: Welcome to the Real Estate Jam session. You know, I always try and bring value to you guys and it's all geared toward the real estate industry, and I'm always looking for ways that I can really enhance the experience of being in this industry. And cold calling, like it or not, is a big part of our industry.
Joe Killinger: So as fortunate to run into Richard Blank, Richard has been a cold collars entire life. Matter of fact, he runs a cold collar company down in uh, Costa Rica, which I think I need to go visit. Looks beautiful down there, but he came on the show today and really gives us tips and tricks to really be more successful with our cold calling.
Joe Killinger: So make sure you check it out. Give us a like while you're there. Now, if you're new to the channel, my name is Joe Klinger. I've been a real estate entrepreneur for over 20 years, and I use this channel to bring on people like Richard to really help you learn all that tips and tricks to be successful in this industry.
Joe Killinger: So make sure you check it out. Give us a like while you're there, and if you haven't done so, make sure you.
Joe Killinger: So Richard, you know, is a, a real estate agent. Breaking those barriers, getting in front of a client, a serious client, and, you know, a, it's, it's daunting, right? You know, you gotta pick up that phone and be ready for rejection and, um, you know, it, it's very hard. So, can you kind of, uh, let's, let's start with commercial real estate first.
Joe Killinger: Let's, let's start there and talk about what tactics do you put in place to really help you, um, get through to the decision maker?
Richard Blank: Well, first and foremost, very happy to be sharing these ideas with you and yeah, I appreciate it. Really enjoying the time that we're having today on this podcast. And so what I do here, I have a simple structure.
Richard Blank: I have an introduction of body and conclusion, usually in a normal conversation, and the average attention span, in my opinion, is 30 seconds to two minutes. So let's say you're making a prospecting outbound phone call, as you were mentioning, B to. B to B business to business, the first thing I would do is when somebody answers the phone, is to use your anonymity and do a company name spike better than they would.
Richard Blank: So I'd say, Hey, how's Joe doing today? , you know, and then just to make sure that the whole company is doing great. And then the individual that answers the phone would usually ask me. What is your name? And the first technique I would mention is a buffer boomerang technique because they're usually, as you mentioned, black and blue, from getting so many phone calls.
Richard Blank: Mm-hmm. . And the fact that they are just gonna say, We're good. Thanks. Hang up or not transfer the call. You almost have to differentiate yourself, mothers, So usually I like to say even the name of the company, how the company's doing the first time. And then when they ask me this buffer boomerang technique, I will say, Hey Joe, that's an excellent question.
Richard Blank: My name is Richard Blank, and so this individual sees the active listening. I can readjust their negative tone into a positive tone, repeat their question, and then send it back once again with a name drop and who I am. And so after gaining the trust of this gatekeeper, as you would call them, I'm also gonna let them know that I'm transferred to the decision maker.
Richard Blank: I'm gonna let them know how great you are on the phone. We call that a positive escalation. So it increases your odds of actually having that call transferred. Didn't say you get the appointment but transferred. So then when the call is transferred, you are given the gift of telling this individual how amazing Joe was who answered the phone.
Richard Blank: And so you still have your anonymity. And don't be anonymous. The whole call, that's a little bit of shape, right? But if you just start off strong by complimenting someone that works with them. , it separates you from the others that have been calling and shows what you do prior to contracts. And so this individual, once again will ask who you are.
Richard Blank: So another with Buffer Boomerang, that's an excellent question, Mr. Decision Maker. My name is Richard Blank, and so we're having these conversations with the individual and if you're mentioning all the different services, options, and features of your real estate business, In your way. I just wouldn't do desert pitching Joe, because a lot of times people are so scared or reluctant to let someone speak for the fear of being hung up upon, So I believe pitch.
Richard Blank: Desert Pitchings. If you give a list of five things in a row and not even giving the person a chance to look at your dessert and make sort of reaction on it, there's no oasis in the desert.
Joe Killinger: I'm gonna learn a lot today, I can tell. Ok. And so
Richard Blank: it's almost like the MLS when you're talking about a house, you know, you're mentioned ways of the house.
Richard Blank: With the commercial real estate, you have to go over certain sections, and since it's a non-visual call, you have to gauge the positive or the negative reactions from. This potential client. And so I say slow down on your list of things that you're offering. Take the horizontal to a vertical because you are gonna find one or two things of interest, and then stack that with opened ended questions so they can explain to you.
Richard Blank: Why commercial real estate is important, why they may move forward. Okay. And so as we're continuing this conversation, my suggestion, cuz you're very keen on this, is that this is a first time phone call and there are certain tele signs you can get from somebody over the phone. Once again, I talked about 30 seconds to two minutes.
Richard Blank: My tone needs to be consistent of empathy and confidence, right? There's four sections to phonetics. It's tone, rate, pitch, and duration. Everyone talks about mirror imaging, but I'm not gonna mirror image someone that's negative, so I will always stay positive and always have the answer, but this is the part Joe.
Richard Blank: Of manipulation that you will enjoy if you pay attention to how fast and the speaking level, the pitch of somebody. In every 30 seconds to two minutes, you might see a spike or a dip, and you know perfectly well that's the perfect time to ask a tie down, pin down question. Or potentially if there's noise in the background because some people are working from home, that's still even within, uh, commercial real estate that you would passively, inadvertently and passive aggressively.
Richard Blank: Let them know the Me Too technique on how much you like dogs. Because the dog is making noise or there's a distraction. Someone's on a cell phone. In a car. And so you can always ask the follow up question, What's the dog's name? And so if someone says, Fluffy , Well, I love dogs. Yeah, Put fluffy outside. It's throwing in the call.
Richard Blank: And when they come back, Joe, and I know you're trying to lock in in an appointment, but this is the time that your audience can anchor the coal. You've already made your introduction and you're in the body of the call, but the fact that you and I could talk about your dog for a couple minutes, What that does is that's when you will usually ask me again, excuse me, what is your name?
Richard Blank: And then I'd say, That's an excellent question Joe. My name is Richard Blank. And then your name dropping me the rest of the call. And so when we finish it up, when we go to the conclusion, I want you to say, Joe, since you still have me on the phone, are there any other questions that you have? Cuz you showed me you like A, B, C, and d.
Richard Blank: I know you don't like 'em all, but you showed me you'd like two. Any other questions that you may have, You may or may not. But I always review the information, Joe in military. Because A is the cleanest way, but instead of ending the call, a lot of the times the people have served in the military, nobody's that has.
Richard Blank: Yeah. And then instead of ending the call, you're on the call for another five minutes. Yeah. But I'm still not done. When I'm doing the follow up email to the individual, I will definitely give a written positive escalation on Joe who assisted me. Mm-hmm. to transfer the call. So when I do the Richard Circle and I come back again making the follow up, call the individual yourself, that answer the call is gonna say, In 10 years, no one has ever written something like that about me.
Richard Blank: Yeah. Thank you. And so I'm not saying that you're gonna get the deal, but obviously going from half court to three point to foul line, Yeah. I think you've increased your odds and you've also separated yourself. A lot of people that are just trying to angle in on that goal. Yeah. Oh yeah.
Joe Killinger: You're not just.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=DgL4aBGjWqU&t=328s
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Coupa training covers concepts from the Basic level to the advanced level. Whether you are an individual or corporate client we can customize training course content as per your requirement. And can arrange this Coupa training as per your pace.
Coupa spread sheet is a worldwide technology platform for business spends management (BSM). The organization assist huge companies gain apprehension into, and control over, the money and resources spent within their enterprises. As this is constructed on Coupa's cloud building, it gives managing control panel, alerts, expense management and real-time identification into a single user interface. This spend enhancement spread sheet suite focuses on three core spend areas including acquisition, accounts outstanding, and payment management. Coupa is fully based on cloud and developed on Amazon Web Services sub structure. In 2007, the organization developed a SaaS called Software-as-a-service product called Coupa on request for small and midsize businesses (SMBs).
Complete Customization of Coupa training’s course content is possible for Individual students and for Corporate. Coupa online training is available for individuals and for corporate we may arrange the classroom as well. For more information on Coupa training do connect us.
Our Coupa certified expert consultant will teach on a real-time scenario-based case study and can provide study material and ppt. We will help you to clear your Coupa training certification by providing you with proper guidance. For more details kindly contact us.
For Details kindly connect us:
Email: contact@maxmunus.com
Call / WhatsApp: +919035888988
https://www.maxmunus.com/page/coupa-training
What motivated you to get into the nearshore call center business? Positive Talk Radio guest Richard Blank Costa Rica's Call Center
It's because she, I have to ask. What motivated you to get into this business and to, and to really study it the way that you have so that you could pay it forward and impart your employees with some real success strategies, as well as your customers and your clients. They receive results because of the style with which you make the calls and the style with which you do.
So what motivat, what, what, what makes you different than everybody else that I've met? Well, the first thing is I wanted to find a job, so I didn't have to move back to the states. I live in paradise. I was gonna, I was almost gonna paint shells on the beach if I had to, but do they have snakes there?
excuse me. Do they have snakes there? Uh, they most certainly do. Oh, then I can't go. I'm sorry. I would wear big rubber boots if you're treking out into the rain forest, but, uh, nah, I think most places you'll be safe, but you know, where I really saw it is once again, for those four years in my late twenties, when I was sitting with the Costa Rican Ticos at the call center, as much as I was amazed by their bilingual abilities.
Conversations and positive escalations. I saw the tough side of the job I really did. And I needed to once again, find a way to make it efficient, but not to have them burned out and to keep their dignity. And so I really took it from the area of the language aspect. I really do encourage them to study the, the source.
So instead of using words like help, they can use guide, assist and lend to hand instead of telling somebody, excuse me, could you repeat that for my clarification? For my edification, Kevin, was it 1, 2, 3, or ABC? I teach 'em the fall on certain swords on a call. And so once again, if I can assist them in teaching them what the north American market is.
What our genres are certain vocabulary, certain styles. And I mean, if they wanna learn bad words, I'll teach 'em bad words, but that doesn't help anybody. I, I want them to be prepared so they could walk into a board room. Improperly represent themselves in their company, and that's been my goal. And through these years I've seen some incredible people and, and you're gonna love this.
The most I'll hire people with experience. They come in, they're hot. Sometimes they could be cancers. It depends on the person. I like the person more. That's got no experience at a call center. I mean, they're brilliant college educated bilingual, the whole shit bank. They just don't know what a phone system is or a headset who cares.
I can teach that an hour, but I love the fact that I could mold somebody and I can show them certain skills. And as long as they're coachable and they show up on time pen, the ready I am the first. To put, win in their sales and find as many ways as I can to promote them. And I'll delegate, even though they're not a supervisor, I'll let them write a script.
I'll let them do a training class. They can pull their hall of fame, call out and talk about it with 15 people. Why not to practice their public speaking, you know? And, and I always love making suggestions cuz no one makes a perfect phone call. So I don't think you're getting away with it. I will definitely find something to make a suggestion on.
And these are just building their own self reli. And self confidence. And I love seeing that with the people that work here with me. .
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/r1diLQXrrkQ
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
Telemarketers are literally able to have almost a full hour's worth of talk time. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
and that will buy you success at the same time. That's true because, because the more that you build a relationship with somebody and, and, and treat them like a, a real person, the, the one I always hate is when I get a, um, um, telemarketing call. And the first thing that happens is I pick up the. There's a delay.
Now I realize that that delay is because it's an automated, uh, dialing, right? That's correct. Predictive dialer. Mm-hmm yes. And so they wait until you pick up and say hello before it actually connects to a human being. Am I correct? In that? It can be, there could be some latency. I'd have to really look into that through the it department, but sometimes it's seamless where you can't tell.
And it's an immediate, but, um, no, and, and really that predicted dialer is amazing because it really gives you all of the information about the person with whom you're calling. And at the end, you get to do a disposition report so quickly, you can just do a drop down and explain what happened on the call.
And so what happens there is that these agents are literally able to have almost a full hour's worth of talk time, minus any sort of wrap up or CRM time. But, um, you know, that's something regarding the center. I don't know. A lot of the times they'd like to do these voicemail drops and then you would have to opt in that you're interested to speak with somebody legally to talk to them.
That could be a pain as well. And you know, I, I have somewhat empathy towards these agents making these calls. It depends, you know, a lot of times they'll tell me that. Car warranty is expiring, but guess what? Champ? I haven't lived in the United States for 22 years. So obviously I don't have a car warranty expiring.
So that upsets me a little bit. But if I get somebody on the phone and it's something I may qualify for, like telecom, for an example, and I compare rates, I'll listen to them pitch and with their permission. I'm gonna ask to do a QC on them. A quality control. We do 22 KPIs, which are key performance indicators, and we can gauge a call through the questioning and the answering.
But I usually look more for soft skills when they do name draws, positive, escalations, military, alphabet, rebuttals, and things like that. And so when I'll speak with somebody, I'll, you know, let them qualify me, send me info and maybe set up an appointment, but I'll ask them if they have a couple. I'd like to give them some professional feedback, and I'm not saying your tone was this or tone was that I will literally restructure their arguments and explain to them open ended to close ended questions and certain sort of vocabulary that I think will be more diplomatic and change the tone a little bit.
And I know that they're listening because they will repeat back to me or even ask me, follow up questions on some of these skills. And thank me for that. And even send me a personal email to thank me for that. Now, what am I doing this for? I'm paying it forward because there are a lot of times I was having weird days and someone would just take my call to warm me up and say, go Richard, go.
Even though I'm not gonna buy from you, but I like you, but I think you're great. And hang in there and I know what that's like. And I will sometimes reset them and ask them to re, could you please repeat that sentence for me again? You went too fast. I couldn't hear you. Was it 1, 2, 3, or ABC? And so I'm telling them to relax and calm down because you sound great.
I just can't understand you. And once they do, and once they give a perfect pitch, then I'm proud of them. And that's just, as I mentioned before, just paying it forward.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/KCeuxYCFUOI
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
Listening is how you find out what the customer needs on the phone. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
Exactly and, and you're growing it enough that you can have a bunch of games that we're gonna talk about here in just a minute. but, uh, um, I, I wanted to, to ask you, because I believe that at least in, in the United States, actually listening is a lost art. And a lot of, I was a sales manager for a long time.
Mm-hmm and I had sales guys that I would go on calls with and they would be, we would be talking to the owner of the re. And he, and the sales guy would ask a question. The owner would answer the question, but I could see it in the sales guy's eyes that he was thinking of a rebuttal to what he was going to say next, rather than listening to the concerns of the person he was talking to and directly addressing those concerns, he was thinking about, okay, what am I gonna say next to?
And so he didn't even listen to 'em. So he would respond in a way that was completely different than what the. Um, owner of the restaurant was trying to get out of him. And so I would have to take him aside and say, you need to stop. You need to listen because listening is how you find out what the customer needs, how they, how you can best serve them.
Mm-hmm and what it is within your power to do for them once you know what they want. But if you don't listen, you'll never know what they want. That was my philosophy. Is that do, would you, can I, can I come work? Let me share some visuals with you and absolutely you can definitely come work with me. Never for me.
Oh, you know what I mean? You're my main man. You're starting with me starting center division one. um, this is what happens. My good friend. And you, and you saw it yourself. They're too well rehearsed. They're too commercialized. They're a print. They're not a painting. They're not raw. There's no essence to it.
Like what got them into this in the first place. They they're a character they're not in character. And so that's a shame because they have such potential and the moment that they can put their checkbook away and just start speaking with this individual at this restaurant or wherever else, that's how you're going to get the sale.
And I was mentioning before with the me too techniques, speaking about dogs and stuff. That's usually when I can anchor in and speak to somebody from the noises in the background from a child or music or a dog, that's when I know I got, because we can actually have a real conversation that's outside of what you and I were even talking about initially.
And so if they can find that sort of me too, Then a they'll be more active listening, then they can reduce any sort of friction and be a lot more comfortable to speak with them. But no, I do agree that they should be planning their rebuttals ahead, but they're, they're doing more acting. They're not reacting.
So I think once again, that has to do a lot more with dedicated practice. It's not about memorizing your script. It's about when to use it and how to use. And so as much as they're trying to impress you, they're depressing you by seeing that they're too stiff. And that bothers me. I, I think people should sway with the wind a little bit, and sometimes things happen naturally.
And instead of making 100 phone calls a day, why aren't you and I making 89? So we can be on the phone for an extra three to five minutes to look up a website to compliment an anniversary or promotion, or just to talk. Just just to see if I can get the pass to pitch in order to suggest my services. And so they have those skills, but right now people are more non-voice omnichannel.
They're doing things through chat, through email support and the challenges that they would have. My good friend is that when you don't speak to somebody on the phone, you're reducing the chances of a client retention. You're not able to upsell somebody, forget getting a referral, an even worse case scenario where let's say you're losing the client or their competition is getting, if they're willing to give you an exit interview and tell you areas in which you could improve or how your competition was able to earn your business, I sometimes find those calls to be even more valuable than.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/V7dcFT-NZPY
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
How difficult is it to use English as a second language? Positive Talk Radio guest Richard Blank Costa Rica's Call Center
How difficult is it to get the lingo of, um, American English from Spanish? The, the words are said differently and stuff. How difficult is it to, to use English as a second language? Well, most of these individuals, once again, have been speaking English since they were very young, but I, I have a trick for that.
There there's a couple different things. If they don't know certain slang, instead of saying the beach, you might call it the. You know, I need to teach them that, but I would like for them to write out specific words, phonetically, because they might have issues in regards to their vowels, just in regards to the phonetics.
I want them to learn how to spell it, but if they want to, you know, give themselves a little cheat sheet on how to pronounce certain words correctly, or my clients will offer us, um, you know, glossary of terms and certain sort of definitions, or even a training manual. To, I guess, onboard them a lot quicker in regards to industries, because we, we're not really the experts.
Sometimes we're just doing more of lead generation, like real estate. For an example, these agents might not be real estate brokers, but they can still call people and prospect them without a license legally and be able to transfer the call. So they don't need to walk through escrow in contracts, but there's no reason why they can't ask somebody how many bedrooms they have and what sort of sport court they have in the backyard.
And so, as I say before with my client, There needs to be some extreme, realistic expectations on what the agent's capable of doing. And so I just wanna make sure that there's a good fit.
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Positive Talk Radio with Kevin McDonald
"Evolving Ideas One Conversation At A Time"
Positive Talk Radio podcast was originally started in 2003 by Kevin McDonald and friends on KKNW 1150 AM in Seattle with great guests, dynamic stories and interviews, plus new thoughts on a wide range of topics. The concept is to provide positive informative content designed to educate, entertain, empower and inspire all who listen Our content includes positive thoughts and idea's and is truly unique in the podcast industry and now again on KKNW 1150 AM on Monday's at 9 and Wednesdays at 4 pm pacific.
Kevin McDonald - Creator and Host. Born and raised in Seattle, Washington. This jovial fun loving man experienced life in a big way from star athlete, to actor, Voice Actor, Restaurateur, Sales and Sales Management, Transit Operator, Audio Producer, Talk Show Host, Creative Consultant, Motivational Leader and current podcast creator. (My Independence Report) Who’s mission is to Declare Our Freedom From Hate, Division and Fear, featuring positive motivational guest, music interviews and fun episodes. KM Media.pro is the parent site for, Positive Talk Radio. We are a live podcast/ Video cast that focuses on todays life challenges. In addition we are able to produce audio/ video products for other companies and people looking to find a voice in the crowded world of podcast journalism
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/n6ZLdR0lwD4
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://positivetalkradio.podbean.com/e/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.positivetalkradio.net/191-richard-blank-chief-executive-officer/
https://www.facebook.com/watch/live/?ref=watch_permalink&v=1736657096686275
https://www.positivetalkradio.net/guests/richard-blank/
https://www.positivetalkradio.net/208-richard-blank-ceo-of-costa-ricas-call-center/
https://www.positivetalkradio.net/160-richard-blank-ceo-and-amazingly-gifted-business-man/
https://www.podchaser.com/podcasts/positive-talk-radio-3982674/episodes/richard-blank-ceo-and-amazingl-141119081
https://www.iheart.com/podcast/269-positive-talk-radio-87062639/episode/richard-blank-ceo-of-costa-ricas-100280727/
Hampton Roads House Buyers is a company that buys homes in Virginia Beach. It is an area of Virginia that needs more houses to be built but the demand is not being met by the supply. They buy houses fast and offer cash for any house. They will make sure that you get the best deal possible for your home and will provide assistance with all of the paperwork if you need it. If you're asking, how can we buy houses fast Virginia Beach? Call at (757) 498-2101 or visit our website.
Hampton Roads House Buyers
3575 Bridge Rd #8, Suffolk, VA 23435
(757) 498-2101
My Official Website: https://www.hamptonroadshousebuyers.com/
Google Plus Listing: https://www.google.com/maps?cid=12043597298140471642
Our Other Links:
we buy houses fast Virginia Beach: https://www.hamptonroadshousebuyers.com/we-buy-virginia-beach-houses/
we buy houses Hampton: https://www.hamptonroadshousebuyers.com/we-buy-hampton-houses/
we buy houses Newport News: https://www.hamptonroadshousebuyers.com/we-buy-newport-news-houses/
we buy houses fast Portsmouth: https://www.hamptonroadshousebuyers.com/we-buy-portsmouth-houses/
we buy houses Chesapeake: https://www.hamptonroadshousebuyers.com/we-buy-chesapeake-houses/
we buy houses fast Suffolk: https://www.hamptonroadshousebuyers.com/we-buy-suffolk-houses/
we buy houses Norfolk: https://www.hamptonroadshousebuyers.com/we-buy-houses-in-norfolk/
sell my house fast Hampton Roads: https://www.hamptonroadshousebuyers.com/sell-my-house-fast-in-hampton-roads/
sell my house fast Newport News: https://www.hamptonroadshousebuyers.com/sell-my-house-fast-newport-news/
sell my house fast Norfolk: https://www.hamptonroadshousebuyers.com/sell-my-house-fast-in-norfolk/
sell my house fast Chesapeake: https://www.hamptonroadshousebuyers.com/sell-my-house-fast-in-chesapeake/
sell my house fast Portsmouth: https://www.hamptonroadshousebuyers.com/sell-my-house-fast-in-portsmouth-virginia/
sell my house fast Virginia Beach: https://www.hamptonroadshousebuyers.com/sell-my-house-fast-in-virginia-beach-va/
sell my house as is Chesapeake: https://www.hamptonroadshousebuyers.com/sell-my-house-as-is-in-chesapeake-virginia/
sell my house as is Hampton Roads: https://www.hamptonroadshousebuyers.com/sell-my-house-as-is-in-hampton-roads/
sell my house as is Portsmouth: https://www.hamptonroadshousebuyers.com/sell-my-house-as-is-in-portsmouth-virginia/
Service We Offer:
selling property
buying houses
Real Estate services
Follow Us On:
Facebook: https://www.facebook.com/757HRBH/
Instagram: https://www.instagram.com/hamptonroadshousebuyers/
Twitter: https://twitter.com/HouseRoads
Pinterest: https://www.pinterest.com/HamptonRoadsHouseBuyers/
Myrtle Beach Home Buyers buys houses in Myrtle Beach. We are House Cash Buyers In SC. We eliminate all the encumbrances that come with the traditional way of sell your house for cash in Myrtle Beach SC. We buy houses in any condition in the Myrtle Beach area. There are no commissions or fees and no obligation whatsoever. Call at (843) 507-5058 for more information about sell my condo in Myrtle Beach or visit our website.
Myrtle Beach Home Buyers
2305 N Oak St, Ste A, Myrtle Beach, SC 29577
(843) 507-5058
My Official Website: https://www.myrtlebeachhomebuyers.com/
Google Plus Listing: https://www.google.com/maps?cid=2901766317835857912
Our Other Links
sell my condo myrtle beach: https://www.myrtlebeachhomebuyers.com/how-do-i-sell-my-house-in-myrtle-beach/
foreclosure help: https://www.myrtlebeachhomebuyers.com/stop-foreclosure-in-myrtle-beach/
Service We Offer
selling property
buying houses
Real Estate services
Follow Us On
Facebook: https://www.facebook.com/mbhousebuyers
Twitter: https://twitter.com/MyrtleBuyers
Instagram: https://www.instagram.com/myrtlebeachhomebuyers/
Pinterest: https://www.pinterest.com/MyrtleBeachHomeBuyersSC/
The real estate attorney in Ventura County at Schneiders & Associates, L.L.P. have the expertise and experience to assist any family situation in devising and implementing the most suitable plan. Whether you are contemplating your estate plan or would like to make amendments to your existing estate planning instruments, contact the estate planning attorneys at Schneiders & Associates, L.L.P. for assistance.
Schneiders & Associates, L.L.P.
300 E. Esplanade Dr., Ste. 1980, Oxnard, CA 93036
(805) 764-6370
Official Website: https://rstlegal.com/
Google Plus Listing: https://www.google.com/maps?cid=17797904406964995360
Our Other Links
real estate attorney ventura county: https://rstlegal.com/practice-areas/estate-planning/
Business Litigation Attorney Ventura County: https://rstlegal.com/practice-areas/litigation/
Non Profit Lawyer Ventura County: https://rstlegal.com/practice-areas/non-profit-law/
land use attorney Ventura County: https://rstlegal.com/practice-areas/residential-commercial-real-estate/
business attorney Ventura county: https://rstlegal.com/practice-areas/business-law/
Services We offer
Law
Employment Law
Estate Planning
Commercial and Residential Real Estate
Intellectual Property
Homeowners Associations
Non-Profit Law
Family Law
Bankruptcy
Municipal and Civil Litigation
Follow us on
Linkedin: https://www.linkedin.com/company/schneiders-&-associates-l-l-p-
Facebook: https://www.facebook.com/rstlegal/
Twitter: https://twitter.com/rstlegal
Instagram: https://www.instagram.com/schneiders.llp/
Pinterest: https://www.pinterest.com/itsschneidersassociates
We understand that needing to sell your home quickly may be stressful, but MB Home Buyers makes the process simple and easy. When we say that We Buy Houses in Arlington, Virginia, we really mean it. We have a reputation for submitting higher-quality bids than other regional buyers.
MB Home Buyers
2200 Wilson Blvd, Arlington, VA 22201
(202) 968-2750
Official Website: https://www.mbhomebuyers.com/
Google Plus Listing: https://www.google.com/maps?cid=13539623170608573565
Our Other Link
We Buy Houses in Arlington: https://www.mbhomebuyers.com/we-buy-houses-in-arlington-va/
Sell My Home in Arlington: https://www.mbhomebuyers.com/sell-my-house-fast-arlington-va/
Sell House Burke VA: https://www.mbhomebuyers.com/sell-my-house-fast-burke-va/
How to Sell My Home Falls Church VA: https://www.mbhomebuyers.com/sell-my-house-fast-falls-church-va/
Need to Sell My House Fast Woodbridge VA: https://www.mbhomebuyers.com/sell-my-house-fast-woodbridge-va/
Sell House for Cash Lake Ridge VA: https://www.mbhomebuyers.com/sell-my-house-fast-lake-ridge-va/
Sell Your House Fast in Annandale VA: https://www.mbhomebuyers.com/sell-my-house-fast-annandale-va/
Sell My House Fast Manassas VA: https://www.mbhomebuyers.com/sell-my-house-fast-manassas-va/
Sell My House in Fairfax VA: https://www.mbhomebuyers.com/sell-my-house-fast-fairfax-va/
Services We offer
Real Estate Consulting
Ugly Home Buyer
cash home buyer
foreclosure
inherited property
Follow Us On
Linkedin: https://www.linkedin.com/company/mb-home-buyers
Facebook: https://www.facebook.com/mbhomebuyers/
Twitter: https://twitter.com/BuyersMb
Instagram: https://www.instagram.com/mbhomebuyers/
Pinterest: https://www.pinterest.com/itsmbhomebuyers/
Tony and Anna Velez, Real Estate Agents in Costa Rica is devoted to providing a superior level of real estate service and expertise to our clients to help them become enlightened real estate investors and create financial freedom. Our job as real estate agent in Costa Rica is to make your life easier, whether you are searching for your dream house or condo in Pura Vida land, or whether you are trying to sell your property.
Tony and Anna Velez, Real Estate Agents in Costa Rica
Las Palmas, Guanacaste, Playas del Coco 50503
(506) 8485–1469
My Official Website: https://www.costaricavelezrealty.com/
Google Plus Listing: https://www.google.com/maps?cid=7166527598569559817
Our Other Link
playas del coco luxury real estate: https://www.costaricavelezrealty.com/Playas_Del_Coco_Properties/page_2670300.html
Luxury condos for sale ocotal: https://www.costaricavelezrealty.com/Ocotal/Guanacaste/Homes/Ocotal/Agent/Listing_446300297.html
Other Services We Provide
Real Estate Consulting
foreclosure
condos for sale
Buyer’s Agent Services
Listing & Marketing Services
Follow Us On
Facebook: https://www.facebook.com/velezcr/
Twitter: https://twitter.com/TonyandAnnaVel1
Pinterest: https://www.pinterest.com/costaricavelezrealty/