The DASH IT OUT! Show. Host Vic Dash Store presents a long shot odds story. Guest CEO Richard Blank.
Have you ever gotten a call from a call center? and wonder what went on behind the scenes. Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
DASH IT OUT! The show that brings your after hours talk to daytime!
Hot talk, Daily doing's, comedic relief and guest interviews with people from all walks of life.
Snippet from This previous episode of the Dash It Out podcast featuring Richard Blank a CEO at Costa Rica's call center. It got heated a bit when my professionalism was called out.
Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center.
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
After hour's talk brought to the daytime. Let's not avoid sensitive topics but dash it out!
Real talk with real people from every walk of life.
You'll never wait for happy hour again!
Breaking Through on Cold Calls: The Art of Buying Time
How are you doing today? That's the first thing I would say. I'm not, hi, this is Richard or may I speak to Victor or, Good morning. No way. I'm giving you an anonymous company name spike or name spike. I'm using my anonymity. Now for the whole call, that's shady. But in the beginning, I've got to break down that trance and that ego defense and that immediate we're good. No, thank you. What are you selling? Not today. Click. What am I doing? Victor, my man, I am buying time. Buying time. Yeah. You don't get a 10 minute phone call. You get 20, 30 second calls. Just got to put them together.
Defying Expectations and Refusing to Be a Statistic
I'd never like to be a statistic, okay? I'm a black male in America, okay? I'm already a statistic. So I try to beat the odds by leveling up, you know? And in doing so, it just reminded me that Okay, well, if I'm in a round, let's say I'm in a round in a circumstance or an area or an environment in which the expectations and standards aren't met, which for me are pretty fucking high, okay? If they're not met, ideally, I'd be like, it's time to rise above that. I do the opposite. I see everybody moving left, I go right.
Show Introduction and Richard's Unique Journey
That is the boss that's the boss that's coming out and i i appreciate it and then the thing is no i was just like okay you know what i mean because it's a 30 minute show right richard so yeah structure there is no structure okay like it's a messy messy fucking show there's no structure the only structure that we have is that the listeners like the time okay Hold back how you feel. Welcome to the platform for the misunderstood and creatives alike. So roll a joint and pour a shot. You're listening to the Dash It Out podcast. The show that brings your after hours talk to daytime. No wrong opinions and all unfiltered. With your host, Vic Dash Tourer. Welcome to another episode of the Dash It Out Show, everyone. I'm your host, Vic Dash Store, and today our co-host, Mr. Richard Blank, is going to share his amazing story as he took a life gamble at the age of 27, where he moved from Philadelphia to Costa Rica on a vision quest journey and inadvertently started a company from scratch. Interesting. Definitely interesting. Now Chief Executive Officer for Costa Rica's Call Center. He's here to share advanced telemarketing, strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression readings, which I really want to dig into that later. And overall pros and cons of artificial intelligence.
Why Costa Rica? Safety, Education, and Expat Life
We're the only democratic society in Central America. There's no standing army victor, so they put all that money back into education. There's a 95% literacy rate, and check this out, you know Latino accents. They claim that this is the most neutral English accent, kind of like if you meet someone from Iowa. They have no accent from the Midwest. And we have companies such as Amazon, HP, Intel, Oracle, great infrastructure. We're known for ecotourism. So why did I choose this? Because it's safe. It's close to home, a mountain time zone. I'm a couple hours away on a direct flight. Tons of expats are here. It's like mini America. The only problem is it's more expensive in Central America, but it's still a fraction of the cost of the United States. And I guess the stars were aligned. It was at the right place at the right time for the right guy like me. And the United States, you know what would have happened
https://youtu.be/4LbbemrTfrk
https://youtube.com/shorts/TMXpSSFT6a0
https://youtu.be/RRoqQvW2Rp4
https://youtu.be/ZU2un3jJmsI
https://youtu.be/EcbRVzkMEQ8
https://youtube.com/shorts/ew7tm6mOUmA
https://youtube.com/shorts/ellTox1Hisw
https://youtube.com/shorts/C5Ay2YFSXrY
https://youtube.com/shorts/X6Zjqj66W5o
https://youtu.be/BTn3yANUcq0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Vic Dash Store, Dashtor, DASH IT OUT show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#VicDashStore #Dashtor #DASHITOUTshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The DASH IT OUT! Show. Host Vic Dash Store presents a long shot odds story. Guest CEO Richard Blank.
Have you ever gotten a call from a call center? and wonder what went on behind the scenes. Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
DASH IT OUT! The show that brings your after hours talk to daytime!
Hot talk, Daily doing's, comedic relief and guest interviews with people from all walks of life.
Snippet from This previous episode of the Dash It Out podcast featuring Richard Blank a CEO at Costa Rica's call center. It got heated a bit when my professionalism was called out.
Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center.
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
After hour's talk brought to the daytime. Let's not avoid sensitive topics but dash it out!
Real talk with real people from every walk of life.
You'll never wait for happy hour again!
Breaking Through on Cold Calls: The Art of Buying Time
How are you doing today? That's the first thing I would say. I'm not, hi, this is Richard or may I speak to Victor or, Good morning. No way. I'm giving you an anonymous company name spike or name spike. I'm using my anonymity. Now for the whole call, that's shady. But in the beginning, I've got to break down that trance and that ego defense and that immediate we're good. No, thank you. What are you selling? Not today. Click. What am I doing? Victor, my man, I am buying time. Buying time. Yeah. You don't get a 10 minute phone call. You get 20, 30 second calls. Just got to put them together.
Defying Expectations and Refusing to Be a Statistic
I'd never like to be a statistic, okay? I'm a black male in America, okay? I'm already a statistic. So I try to beat the odds by leveling up, you know? And in doing so, it just reminded me that Okay, well, if I'm in a round, let's say I'm in a round in a circumstance or an area or an environment in which the expectations and standards aren't met, which for me are pretty fucking high, okay? If they're not met, ideally, I'd be like, it's time to rise above that. I do the opposite. I see everybody moving left, I go right.
Show Introduction and Richard's Unique Journey
That is the boss that's the boss that's coming out and i i appreciate it and then the thing is no i was just like okay you know what i mean because it's a 30 minute show right richard so yeah structure there is no structure okay like it's a messy messy fucking show there's no structure the only structure that we have is that the listeners like the time okay Hold back how you feel. Welcome to the platform for the misunderstood and creatives alike. So roll a joint and pour a shot. You're listening to the Dash It Out podcast. The show that brings your after hours talk to daytime. No wrong opinions and all unfiltered. With your host, Vic Dash Tourer. Welcome to another episode of the Dash It Out Show, everyone. I'm your host, Vic Dash Store, and today our co-host, Mr. Richard Blank, is going to share his amazing story as he took a life gamble at the age of 27, where he moved from Philadelphia to Costa Rica on a vision quest journey and inadvertently started a company from scratch. Interesting. Definitely interesting. Now Chief Executive Officer for Costa Rica's Call Center. He's here to share advanced telemarketing, strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression readings, which I really want to dig into that later. And overall pros and cons of artificial intelligence.
Why Costa Rica? Safety, Education, and Expat Life
We're the only democratic society in Central America. There's no standing army victor, so they put all that money back into education. There's a 95% literacy rate, and check this out, you know Latino accents. They claim that this is the most neutral English accent, kind of like if you meet someone from Iowa. They have no accent from the Midwest. And we have companies such as Amazon, HP, Intel, Oracle, great infrastructure. We're known for ecotourism. So why did I choose this? Because it's safe. It's close to home, a mountain time zone. I'm a couple hours away on a direct flight. Tons of expats are here. It's like mini America. The only problem is it's more expensive in Central America, but it's still a fraction of the cost of the United States. And I guess the stars were aligned. It was at the right place at the right time for the right guy like me. And the United States, you know what would have happened
https://youtu.be/4LbbemrTfrk
https://youtube.com/shorts/TMXpSSFT6a0
https://youtu.be/RRoqQvW2Rp4
https://youtu.be/ZU2un3jJmsI
https://youtu.be/EcbRVzkMEQ8
https://youtube.com/shorts/ew7tm6mOUmA
https://youtube.com/shorts/ellTox1Hisw
https://youtube.com/shorts/C5Ay2YFSXrY
https://youtube.com/shorts/X6Zjqj66W5o
https://youtu.be/BTn3yANUcq0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Vic Dash Store, Dashtor, DASH IT OUT show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#VicDashStore #Dashtor #DASHITOUTshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The DASH IT OUT! Show. Host Vic Dash Store presents a long shot odds story. Guest CEO Richard Blank.
Have you ever gotten a call from a call center? and wonder what went on behind the scenes. Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
DASH IT OUT! The show that brings your after hours talk to daytime!
Hot talk, Daily doing's, comedic relief and guest interviews with people from all walks of life.
Snippet from This previous episode of the Dash It Out podcast featuring Richard Blank a CEO at Costa Rica's call center. It got heated a bit when my professionalism was called out.
Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center.
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
After hour's talk brought to the daytime. Let's not avoid sensitive topics but dash it out!
Real talk with real people from every walk of life.
You'll never wait for happy hour again!
Breaking Through on Cold Calls: The Art of Buying Time
How are you doing today? That's the first thing I would say. I'm not, hi, this is Richard or may I speak to Victor or, Good morning. No way. I'm giving you an anonymous company name spike or name spike. I'm using my anonymity. Now for the whole call, that's shady. But in the beginning, I've got to break down that trance and that ego defense and that immediate we're good. No, thank you. What are you selling? Not today. Click. What am I doing? Victor, my man, I am buying time. Buying time. Yeah. You don't get a 10 minute phone call. You get 20, 30 second calls. Just got to put them together.
Defying Expectations and Refusing to Be a Statistic
I'd never like to be a statistic, okay? I'm a black male in America, okay? I'm already a statistic. So I try to beat the odds by leveling up, you know? And in doing so, it just reminded me that Okay, well, if I'm in a round, let's say I'm in a round in a circumstance or an area or an environment in which the expectations and standards aren't met, which for me are pretty fucking high, okay? If they're not met, ideally, I'd be like, it's time to rise above that. I do the opposite. I see everybody moving left, I go right.
Show Introduction and Richard's Unique Journey
That is the boss that's the boss that's coming out and i i appreciate it and then the thing is no i was just like okay you know what i mean because it's a 30 minute show right richard so yeah structure there is no structure okay like it's a messy messy fucking show there's no structure the only structure that we have is that the listeners like the time okay Hold back how you feel. Welcome to the platform for the misunderstood and creatives alike. So roll a joint and pour a shot. You're listening to the Dash It Out podcast. The show that brings your after hours talk to daytime. No wrong opinions and all unfiltered. With your host, Vic Dash Tourer. Welcome to another episode of the Dash It Out Show, everyone. I'm your host, Vic Dash Store, and today our co-host, Mr. Richard Blank, is going to share his amazing story as he took a life gamble at the age of 27, where he moved from Philadelphia to Costa Rica on a vision quest journey and inadvertently started a company from scratch. Interesting. Definitely interesting. Now Chief Executive Officer for Costa Rica's Call Center. He's here to share advanced telemarketing, strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression readings, which I really want to dig into that later. And overall pros and cons of artificial intelligence.
Why Costa Rica? Safety, Education, and Expat Life
We're the only democratic society in Central America. There's no standing army victor, so they put all that money back into education. There's a 95% literacy rate, and check this out, you know Latino accents. They claim that this is the most neutral English accent, kind of like if you meet someone from Iowa. They have no accent from the Midwest. And we have companies such as Amazon, HP, Intel, Oracle, great infrastructure. We're known for ecotourism. So why did I choose this? Because it's safe. It's close to home, a mountain time zone. I'm a couple hours away on a direct flight. Tons of expats are here. It's like mini America. The only problem is it's more expensive in Central America, but it's still a fraction of the cost of the United States. And I guess the stars were aligned. It was at the right place at the right time for the right guy like me. And the United States, you know what would have happened
https://youtu.be/4LbbemrTfrk
https://youtube.com/shorts/TMXpSSFT6a0
https://youtu.be/RRoqQvW2Rp4
https://youtu.be/ZU2un3jJmsI
https://youtu.be/EcbRVzkMEQ8
https://youtube.com/shorts/ew7tm6mOUmA
https://youtube.com/shorts/ellTox1Hisw
https://youtube.com/shorts/C5Ay2YFSXrY
https://youtube.com/shorts/X6Zjqj66W5o
https://youtu.be/BTn3yANUcq0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Vic Dash Store, Dashtor, DASH IT OUT show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#VicDashStore #Dashtor #DASHITOUTshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The DASH IT OUT! Show. Host Vic Dash Store presents a long shot odds story. Guest CEO Richard Blank.
Have you ever gotten a call from a call center? and wonder what went on behind the scenes. Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
DASH IT OUT! The show that brings your after hours talk to daytime!
Hot talk, Daily doing's, comedic relief and guest interviews with people from all walks of life.
Snippet from This previous episode of the Dash It Out podcast featuring Richard Blank a CEO at Costa Rica's call center. It got heated a bit when my professionalism was called out.
Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center.
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
After hour's talk brought to the daytime. Let's not avoid sensitive topics but dash it out!
Real talk with real people from every walk of life.
You'll never wait for happy hour again!
Breaking Through on Cold Calls: The Art of Buying Time
How are you doing today? That's the first thing I would say. I'm not, hi, this is Richard or may I speak to Victor or, Good morning. No way. I'm giving you an anonymous company name spike or name spike. I'm using my anonymity. Now for the whole call, that's shady. But in the beginning, I've got to break down that trance and that ego defense and that immediate we're good. No, thank you. What are you selling? Not today. Click. What am I doing? Victor, my man, I am buying time. Buying time. Yeah. You don't get a 10 minute phone call. You get 20, 30 second calls. Just got to put them together.
Defying Expectations and Refusing to Be a Statistic
I'd never like to be a statistic, okay? I'm a black male in America, okay? I'm already a statistic. So I try to beat the odds by leveling up, you know? And in doing so, it just reminded me that Okay, well, if I'm in a round, let's say I'm in a round in a circumstance or an area or an environment in which the expectations and standards aren't met, which for me are pretty fucking high, okay? If they're not met, ideally, I'd be like, it's time to rise above that. I do the opposite. I see everybody moving left, I go right.
Show Introduction and Richard's Unique Journey
That is the boss that's the boss that's coming out and i i appreciate it and then the thing is no i was just like okay you know what i mean because it's a 30 minute show right richard so yeah structure there is no structure okay like it's a messy messy fucking show there's no structure the only structure that we have is that the listeners like the time okay Hold back how you feel. Welcome to the platform for the misunderstood and creatives alike. So roll a joint and pour a shot. You're listening to the Dash It Out podcast. The show that brings your after hours talk to daytime. No wrong opinions and all unfiltered. With your host, Vic Dash Tourer. Welcome to another episode of the Dash It Out Show, everyone. I'm your host, Vic Dash Store, and today our co-host, Mr. Richard Blank, is going to share his amazing story as he took a life gamble at the age of 27, where he moved from Philadelphia to Costa Rica on a vision quest journey and inadvertently started a company from scratch. Interesting. Definitely interesting. Now Chief Executive Officer for Costa Rica's Call Center. He's here to share advanced telemarketing, strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression readings, which I really want to dig into that later. And overall pros and cons of artificial intelligence.
Why Costa Rica? Safety, Education, and Expat Life
We're the only democratic society in Central America. There's no standing army victor, so they put all that money back into education. There's a 95% literacy rate, and check this out, you know Latino accents. They claim that this is the most neutral English accent, kind of like if you meet someone from Iowa. They have no accent from the Midwest. And we have companies such as Amazon, HP, Intel, Oracle, great infrastructure. We're known for ecotourism. So why did I choose this? Because it's safe. It's close to home, a mountain time zone. I'm a couple hours away on a direct flight. Tons of expats are here. It's like mini America. The only problem is it's more expensive in Central America, but it's still a fraction of the cost of the United States. And I guess the stars were aligned. It was at the right place at the right time for the right guy like me. And the United States, you know what would have happened
https://youtu.be/4LbbemrTfrk
https://youtube.com/shorts/TMXpSSFT6a0
https://youtu.be/RRoqQvW2Rp4
https://youtu.be/ZU2un3jJmsI
https://youtu.be/EcbRVzkMEQ8
https://youtube.com/shorts/ew7tm6mOUmA
https://youtube.com/shorts/ellTox1Hisw
https://youtube.com/shorts/C5Ay2YFSXrY
https://youtube.com/shorts/X6Zjqj66W5o
https://youtu.be/BTn3yANUcq0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Vic Dash Store, Dashtor, DASH IT OUT show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#VicDashStore #Dashtor #DASHITOUTshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The DASH IT OUT! Show. Host Vic Dash Store presents a long shot odds story. Guest CEO Richard Blank.
Have you ever gotten a call from a call center? and wonder what went on behind the scenes. Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
DASH IT OUT! The show that brings your after hours talk to daytime!
Hot talk, Daily doing's, comedic relief and guest interviews with people from all walks of life.
Snippet from This previous episode of the Dash It Out podcast featuring Richard Blank a CEO at Costa Rica's call center. It got heated a bit when my professionalism was called out.
Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center.
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
After hour's talk brought to the daytime. Let's not avoid sensitive topics but dash it out!
Real talk with real people from every walk of life.
You'll never wait for happy hour again!
Breaking Through on Cold Calls: The Art of Buying Time
How are you doing today? That's the first thing I would say. I'm not, hi, this is Richard or may I speak to Victor or, Good morning. No way. I'm giving you an anonymous company name spike or name spike. I'm using my anonymity. Now for the whole call, that's shady. But in the beginning, I've got to break down that trance and that ego defense and that immediate we're good. No, thank you. What are you selling? Not today. Click. What am I doing? Victor, my man, I am buying time. Buying time. Yeah. You don't get a 10 minute phone call. You get 20, 30 second calls. Just got to put them together.
Defying Expectations and Refusing to Be a Statistic
I'd never like to be a statistic, okay? I'm a black male in America, okay? I'm already a statistic. So I try to beat the odds by leveling up, you know? And in doing so, it just reminded me that Okay, well, if I'm in a round, let's say I'm in a round in a circumstance or an area or an environment in which the expectations and standards aren't met, which for me are pretty fucking high, okay? If they're not met, ideally, I'd be like, it's time to rise above that. I do the opposite. I see everybody moving left, I go right.
Show Introduction and Richard's Unique Journey
That is the boss that's the boss that's coming out and i i appreciate it and then the thing is no i was just like okay you know what i mean because it's a 30 minute show right richard so yeah structure there is no structure okay like it's a messy messy fucking show there's no structure the only structure that we have is that the listeners like the time okay Hold back how you feel. Welcome to the platform for the misunderstood and creatives alike. So roll a joint and pour a shot. You're listening to the Dash It Out podcast. The show that brings your after hours talk to daytime. No wrong opinions and all unfiltered. With your host, Vic Dash Tourer. Welcome to another episode of the Dash It Out Show, everyone. I'm your host, Vic Dash Store, and today our co-host, Mr. Richard Blank, is going to share his amazing story as he took a life gamble at the age of 27, where he moved from Philadelphia to Costa Rica on a vision quest journey and inadvertently started a company from scratch. Interesting. Definitely interesting. Now Chief Executive Officer for Costa Rica's Call Center. He's here to share advanced telemarketing, strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression readings, which I really want to dig into that later. And overall pros and cons of artificial intelligence.
Why Costa Rica? Safety, Education, and Expat Life
We're the only democratic society in Central America. There's no standing army victor, so they put all that money back into education. There's a 95% literacy rate, and check this out, you know Latino accents. They claim that this is the most neutral English accent, kind of like if you meet someone from Iowa. They have no accent from the Midwest. And we have companies such as Amazon, HP, Intel, Oracle, great infrastructure. We're known for ecotourism. So why did I choose this? Because it's safe. It's close to home, a mountain time zone. I'm a couple hours away on a direct flight. Tons of expats are here. It's like mini America. The only problem is it's more expensive in Central America, but it's still a fraction of the cost of the United States. And I guess the stars were aligned. It was at the right place at the right time for the right guy like me. And the United States, you know what would have happened
https://youtu.be/4LbbemrTfrk
https://youtube.com/shorts/TMXpSSFT6a0
https://youtu.be/RRoqQvW2Rp4
https://youtu.be/ZU2un3jJmsI
https://youtu.be/EcbRVzkMEQ8
https://youtube.com/shorts/ew7tm6mOUmA
https://youtube.com/shorts/ellTox1Hisw
https://youtube.com/shorts/C5Ay2YFSXrY
https://youtube.com/shorts/X6Zjqj66W5o
https://youtu.be/BTn3yANUcq0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Vic Dash Store, Dashtor, DASH IT OUT show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#VicDashStore #Dashtor #DASHITOUTshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The DASH IT OUT! Show. Host Vic Dash Store presents a long shot odds story. Guest CEO Richard Blank.
Have you ever gotten a call from a call center? and wonder what went on behind the scenes. Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
DASH IT OUT! The show that brings your after hours talk to daytime!
Hot talk, Daily doing's, comedic relief and guest interviews with people from all walks of life.
Snippet from This previous episode of the Dash It Out podcast featuring Richard Blank a CEO at Costa Rica's call center. It got heated a bit when my professionalism was called out.
Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center.
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
After hour's talk brought to the daytime. Let's not avoid sensitive topics but dash it out!
Real talk with real people from every walk of life.
You'll never wait for happy hour again!
Breaking Through on Cold Calls: The Art of Buying Time
How are you doing today? That's the first thing I would say. I'm not, hi, this is Richard or may I speak to Victor or, Good morning. No way. I'm giving you an anonymous company name spike or name spike. I'm using my anonymity. Now for the whole call, that's shady. But in the beginning, I've got to break down that trance and that ego defense and that immediate we're good. No, thank you. What are you selling? Not today. Click. What am I doing? Victor, my man, I am buying time. Buying time. Yeah. You don't get a 10 minute phone call. You get 20, 30 second calls. Just got to put them together.
Defying Expectations and Refusing to Be a Statistic
I'd never like to be a statistic, okay? I'm a black male in America, okay? I'm already a statistic. So I try to beat the odds by leveling up, you know? And in doing so, it just reminded me that Okay, well, if I'm in a round, let's say I'm in a round in a circumstance or an area or an environment in which the expectations and standards aren't met, which for me are pretty fucking high, okay? If they're not met, ideally, I'd be like, it's time to rise above that. I do the opposite. I see everybody moving left, I go right.
Show Introduction and Richard's Unique Journey
That is the boss that's the boss that's coming out and i i appreciate it and then the thing is no i was just like okay you know what i mean because it's a 30 minute show right richard so yeah structure there is no structure okay like it's a messy messy fucking show there's no structure the only structure that we have is that the listeners like the time okay Hold back how you feel. Welcome to the platform for the misunderstood and creatives alike. So roll a joint and pour a shot. You're listening to the Dash It Out podcast. The show that brings your after hours talk to daytime. No wrong opinions and all unfiltered. With your host, Vic Dash Tourer. Welcome to another episode of the Dash It Out Show, everyone. I'm your host, Vic Dash Store, and today our co-host, Mr. Richard Blank, is going to share his amazing story as he took a life gamble at the age of 27, where he moved from Philadelphia to Costa Rica on a vision quest journey and inadvertently started a company from scratch. Interesting. Definitely interesting. Now Chief Executive Officer for Costa Rica's Call Center. He's here to share advanced telemarketing, strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression readings, which I really want to dig into that later. And overall pros and cons of artificial intelligence.
Why Costa Rica? Safety, Education, and Expat Life
We're the only democratic society in Central America. There's no standing army victor, so they put all that money back into education. There's a 95% literacy rate, and check this out, you know Latino accents. They claim that this is the most neutral English accent, kind of like if you meet someone from Iowa. They have no accent from the Midwest. And we have companies such as Amazon, HP, Intel, Oracle, great infrastructure. We're known for ecotourism. So why did I choose this? Because it's safe. It's close to home, a mountain time zone. I'm a couple hours away on a direct flight. Tons of expats are here. It's like mini America. The only problem is it's more expensive in Central America, but it's still a fraction of the cost of the United States. And I guess the stars were aligned. It was at the right place at the right time for the right guy like me. And the United States, you know what would have happened
https://youtu.be/4LbbemrTfrk
https://youtube.com/shorts/TMXpSSFT6a0
https://youtu.be/RRoqQvW2Rp4
https://youtu.be/ZU2un3jJmsI
https://youtu.be/EcbRVzkMEQ8
https://youtube.com/shorts/ew7tm6mOUmA
https://youtube.com/shorts/ellTox1Hisw
https://youtube.com/shorts/C5Ay2YFSXrY
https://youtube.com/shorts/X6Zjqj66W5o
https://youtu.be/BTn3yANUcq0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Vic Dash Store, Dashtor, DASH IT OUT show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#VicDashStore #Dashtor #DASHITOUTshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The DASH IT OUT! Show. Host Vic Dash Store presents a long shot odds story. Guest CEO Richard Blank.
Have you ever gotten a call from a call center? and wonder what went on behind the scenes. Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
DASH IT OUT! The show that brings your after hours talk to daytime!
Hot talk, Daily doing's, comedic relief and guest interviews with people from all walks of life.
Snippet from This previous episode of the Dash It Out podcast featuring Richard Blank a CEO at Costa Rica's call center. It got heated a bit when my professionalism was called out.
Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center.
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
After hour's talk brought to the daytime. Let's not avoid sensitive topics but dash it out!
Real talk with real people from every walk of life.
You'll never wait for happy hour again!
Breaking Through on Cold Calls: The Art of Buying Time
How are you doing today? That's the first thing I would say. I'm not, hi, this is Richard or may I speak to Victor or, Good morning. No way. I'm giving you an anonymous company name spike or name spike. I'm using my anonymity. Now for the whole call, that's shady. But in the beginning, I've got to break down that trance and that ego defense and that immediate we're good. No, thank you. What are you selling? Not today. Click. What am I doing? Victor, my man, I am buying time. Buying time. Yeah. You don't get a 10 minute phone call. You get 20, 30 second calls. Just got to put them together.
Defying Expectations and Refusing to Be a Statistic
I'd never like to be a statistic, okay? I'm a black male in America, okay? I'm already a statistic. So I try to beat the odds by leveling up, you know? And in doing so, it just reminded me that Okay, well, if I'm in a round, let's say I'm in a round in a circumstance or an area or an environment in which the expectations and standards aren't met, which for me are pretty fucking high, okay? If they're not met, ideally, I'd be like, it's time to rise above that. I do the opposite. I see everybody moving left, I go right.
Show Introduction and Richard's Unique Journey
That is the boss that's the boss that's coming out and i i appreciate it and then the thing is no i was just like okay you know what i mean because it's a 30 minute show right richard so yeah structure there is no structure okay like it's a messy messy fucking show there's no structure the only structure that we have is that the listeners like the time okay Hold back how you feel. Welcome to the platform for the misunderstood and creatives alike. So roll a joint and pour a shot. You're listening to the Dash It Out podcast. The show that brings your after hours talk to daytime. No wrong opinions and all unfiltered. With your host, Vic Dash Tourer. Welcome to another episode of the Dash It Out Show, everyone. I'm your host, Vic Dash Store, and today our co-host, Mr. Richard Blank, is going to share his amazing story as he took a life gamble at the age of 27, where he moved from Philadelphia to Costa Rica on a vision quest journey and inadvertently started a company from scratch. Interesting. Definitely interesting. Now Chief Executive Officer for Costa Rica's Call Center. He's here to share advanced telemarketing, strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression readings, which I really want to dig into that later. And overall pros and cons of artificial intelligence.
Why Costa Rica? Safety, Education, and Expat Life
We're the only democratic society in Central America. There's no standing army victor, so they put all that money back into education. There's a 95% literacy rate, and check this out, you know Latino accents. They claim that this is the most neutral English accent, kind of like if you meet someone from Iowa. They have no accent from the Midwest. And we have companies such as Amazon, HP, Intel, Oracle, great infrastructure. We're known for ecotourism. So why did I choose this? Because it's safe. It's close to home, a mountain time zone. I'm a couple hours away on a direct flight. Tons of expats are here. It's like mini America. The only problem is it's more expensive in Central America, but it's still a fraction of the cost of the United States. And I guess the stars were aligned. It was at the right place at the right time for the right guy like me. And the United States, you know what would have happened
https://youtu.be/4LbbemrTfrk
https://youtube.com/shorts/TMXpSSFT6a0
https://youtu.be/RRoqQvW2Rp4
https://youtu.be/ZU2un3jJmsI
https://youtu.be/EcbRVzkMEQ8
https://youtube.com/shorts/ew7tm6mOUmA
https://youtube.com/shorts/ellTox1Hisw
https://youtube.com/shorts/C5Ay2YFSXrY
https://youtube.com/shorts/X6Zjqj66W5o
https://youtu.be/BTn3yANUcq0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Vic Dash Store, Dashtor, DASH IT OUT show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#VicDashStore #Dashtor #DASHITOUTshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The DASH IT OUT! Show. Host Vic Dash Store presents a long shot odds story. Guest CEO Richard Blank.
Have you ever gotten a call from a call center? and wonder what went on behind the scenes. Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
DASH IT OUT! The show that brings your after hours talk to daytime!
Hot talk, Daily doing's, comedic relief and guest interviews with people from all walks of life.
Snippet from This previous episode of the Dash It Out podcast featuring Richard Blank a CEO at Costa Rica's call center. It got heated a bit when my professionalism was called out.
Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center.
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
After hour's talk brought to the daytime. Let's not avoid sensitive topics but dash it out!
Real talk with real people from every walk of life.
You'll never wait for happy hour again!
Breaking Through on Cold Calls: The Art of Buying Time
How are you doing today? That's the first thing I would say. I'm not, hi, this is Richard or may I speak to Victor or, Good morning. No way. I'm giving you an anonymous company name spike or name spike. I'm using my anonymity. Now for the whole call, that's shady. But in the beginning, I've got to break down that trance and that ego defense and that immediate we're good. No, thank you. What are you selling? Not today. Click. What am I doing? Victor, my man, I am buying time. Buying time. Yeah. You don't get a 10 minute phone call. You get 20, 30 second calls. Just got to put them together.
Defying Expectations and Refusing to Be a Statistic
I'd never like to be a statistic, okay? I'm a black male in America, okay? I'm already a statistic. So I try to beat the odds by leveling up, you know? And in doing so, it just reminded me that Okay, well, if I'm in a round, let's say I'm in a round in a circumstance or an area or an environment in which the expectations and standards aren't met, which for me are pretty fucking high, okay? If they're not met, ideally, I'd be like, it's time to rise above that. I do the opposite. I see everybody moving left, I go right.
Show Introduction and Richard's Unique Journey
That is the boss that's the boss that's coming out and i i appreciate it and then the thing is no i was just like okay you know what i mean because it's a 30 minute show right richard so yeah structure there is no structure okay like it's a messy messy fucking show there's no structure the only structure that we have is that the listeners like the time okay Hold back how you feel. Welcome to the platform for the misunderstood and creatives alike. So roll a joint and pour a shot. You're listening to the Dash It Out podcast. The show that brings your after hours talk to daytime. No wrong opinions and all unfiltered. With your host, Vic Dash Tourer. Welcome to another episode of the Dash It Out Show, everyone. I'm your host, Vic Dash Store, and today our co-host, Mr. Richard Blank, is going to share his amazing story as he took a life gamble at the age of 27, where he moved from Philadelphia to Costa Rica on a vision quest journey and inadvertently started a company from scratch. Interesting. Definitely interesting. Now Chief Executive Officer for Costa Rica's Call Center. He's here to share advanced telemarketing, strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression readings, which I really want to dig into that later. And overall pros and cons of artificial intelligence.
Why Costa Rica? Safety, Education, and Expat Life
We're the only democratic society in Central America. There's no standing army victor, so they put all that money back into education. There's a 95% literacy rate, and check this out, you know Latino accents. They claim that this is the most neutral English accent, kind of like if you meet someone from Iowa. They have no accent from the Midwest. And we have companies such as Amazon, HP, Intel, Oracle, great infrastructure. We're known for ecotourism. So why did I choose this? Because it's safe. It's close to home, a mountain time zone. I'm a couple hours away on a direct flight. Tons of expats are here. It's like mini America. The only problem is it's more expensive in Central America, but it's still a fraction of the cost of the United States. And I guess the stars were aligned. It was at the right place at the right time for the right guy like me. And the United States, you know what would have happened
https://youtu.be/4LbbemrTfrk
https://youtube.com/shorts/TMXpSSFT6a0
https://youtu.be/RRoqQvW2Rp4
https://youtu.be/ZU2un3jJmsI
https://youtu.be/EcbRVzkMEQ8
https://youtube.com/shorts/ew7tm6mOUmA
https://youtube.com/shorts/ellTox1Hisw
https://youtube.com/shorts/C5Ay2YFSXrY
https://youtube.com/shorts/X6Zjqj66W5o
https://youtu.be/BTn3yANUcq0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Vic Dash Store, Dashtor, DASH IT OUT show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#VicDashStore #Dashtor #DASHITOUTshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The DASH IT OUT! Show. Host Vic Dash Store presents a long shot odds story. Guest CEO Richard Blank.
Have you ever gotten a call from a call center? and wonder what went on behind the scenes. Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
DASH IT OUT! The show that brings your after hours talk to daytime!
Hot talk, Daily doing's, comedic relief and guest interviews with people from all walks of life.
Snippet from This previous episode of the Dash It Out podcast featuring Richard Blank a CEO at Costa Rica's call center. It got heated a bit when my professionalism was called out.
Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center.
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
After hour's talk brought to the daytime. Let's not avoid sensitive topics but dash it out!
Real talk with real people from every walk of life.
You'll never wait for happy hour again!
Breaking Through on Cold Calls: The Art of Buying Time
How are you doing today? That's the first thing I would say. I'm not, hi, this is Richard or may I speak to Victor or, Good morning. No way. I'm giving you an anonymous company name spike or name spike. I'm using my anonymity. Now for the whole call, that's shady. But in the beginning, I've got to break down that trance and that ego defense and that immediate we're good. No, thank you. What are you selling? Not today. Click. What am I doing? Victor, my man, I am buying time. Buying time. Yeah. You don't get a 10 minute phone call. You get 20, 30 second calls. Just got to put them together.
Defying Expectations and Refusing to Be a Statistic
I'd never like to be a statistic, okay? I'm a black male in America, okay? I'm already a statistic. So I try to beat the odds by leveling up, you know? And in doing so, it just reminded me that Okay, well, if I'm in a round, let's say I'm in a round in a circumstance or an area or an environment in which the expectations and standards aren't met, which for me are pretty fucking high, okay? If they're not met, ideally, I'd be like, it's time to rise above that. I do the opposite. I see everybody moving left, I go right.
Show Introduction and Richard's Unique Journey
That is the boss that's the boss that's coming out and i i appreciate it and then the thing is no i was just like okay you know what i mean because it's a 30 minute show right richard so yeah structure there is no structure okay like it's a messy messy fucking show there's no structure the only structure that we have is that the listeners like the time okay Hold back how you feel. Welcome to the platform for the misunderstood and creatives alike. So roll a joint and pour a shot. You're listening to the Dash It Out podcast. The show that brings your after hours talk to daytime. No wrong opinions and all unfiltered. With your host, Vic Dash Tourer. Welcome to another episode of the Dash It Out Show, everyone. I'm your host, Vic Dash Store, and today our co-host, Mr. Richard Blank, is going to share his amazing story as he took a life gamble at the age of 27, where he moved from Philadelphia to Costa Rica on a vision quest journey and inadvertently started a company from scratch. Interesting. Definitely interesting. Now Chief Executive Officer for Costa Rica's Call Center. He's here to share advanced telemarketing, strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression readings, which I really want to dig into that later. And overall pros and cons of artificial intelligence.
Why Costa Rica? Safety, Education, and Expat Life
We're the only democratic society in Central America. There's no standing army victor, so they put all that money back into education. There's a 95% literacy rate, and check this out, you know Latino accents. They claim that this is the most neutral English accent, kind of like if you meet someone from Iowa. They have no accent from the Midwest. And we have companies such as Amazon, HP, Intel, Oracle, great infrastructure. We're known for ecotourism. So why did I choose this? Because it's safe. It's close to home, a mountain time zone. I'm a couple hours away on a direct flight. Tons of expats are here. It's like mini America. The only problem is it's more expensive in Central America, but it's still a fraction of the cost of the United States. And I guess the stars were aligned. It was at the right place at the right time for the right guy like me. And the United States, you know what would have happened
https://youtu.be/4LbbemrTfrk
https://youtube.com/shorts/TMXpSSFT6a0
https://youtu.be/RRoqQvW2Rp4
https://youtu.be/ZU2un3jJmsI
https://youtu.be/EcbRVzkMEQ8
https://youtube.com/shorts/ew7tm6mOUmA
https://youtube.com/shorts/ellTox1Hisw
https://youtube.com/shorts/C5Ay2YFSXrY
https://youtube.com/shorts/X6Zjqj66W5o
https://youtu.be/BTn3yANUcq0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Vic Dash Store, Dashtor, DASH IT OUT show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#VicDashStore #Dashtor #DASHITOUTshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The DASH IT OUT! Show. Host Vic Dash Store presents a long shot odds story. Guest CEO Richard Blank.
Have you ever gotten a call from a call center? and wonder what went on behind the scenes. Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
DASH IT OUT! The show that brings your after hours talk to daytime!
Hot talk, Daily doing's, comedic relief and guest interviews with people from all walks of life.
Snippet from This previous episode of the Dash It Out podcast featuring Richard Blank a CEO at Costa Rica's call center. It got heated a bit when my professionalism was called out.
Well on this all-new episode of Dash It Out, Featuring Co-Host Richard Blank a chief executive officer for Costa Rica's call center.
He's here to discuss advanced telemarketing strategies, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic microexpression readings, and the overall pros and cons of artificial intelligence.
After hour's talk brought to the daytime. Let's not avoid sensitive topics but dash it out!
Real talk with real people from every walk of life.
You'll never wait for happy hour again!
Breaking Through on Cold Calls: The Art of Buying Time
How are you doing today? That's the first thing I would say. I'm not, hi, this is Richard or may I speak to Victor or, Good morning. No way. I'm giving you an anonymous company name spike or name spike. I'm using my anonymity. Now for the whole call, that's shady. But in the beginning, I've got to break down that trance and that ego defense and that immediate we're good. No, thank you. What are you selling? Not today. Click. What am I doing? Victor, my man, I am buying time. Buying time. Yeah. You don't get a 10 minute phone call. You get 20, 30 second calls. Just got to put them together.
Defying Expectations and Refusing to Be a Statistic
I'd never like to be a statistic, okay? I'm a black male in America, okay? I'm already a statistic. So I try to beat the odds by leveling up, you know? And in doing so, it just reminded me that Okay, well, if I'm in a round, let's say I'm in a round in a circumstance or an area or an environment in which the expectations and standards aren't met, which for me are pretty fucking high, okay? If they're not met, ideally, I'd be like, it's time to rise above that. I do the opposite. I see everybody moving left, I go right.
Show Introduction and Richard's Unique Journey
That is the boss that's the boss that's coming out and i i appreciate it and then the thing is no i was just like okay you know what i mean because it's a 30 minute show right richard so yeah structure there is no structure okay like it's a messy messy fucking show there's no structure the only structure that we have is that the listeners like the time okay Hold back how you feel. Welcome to the platform for the misunderstood and creatives alike. So roll a joint and pour a shot. You're listening to the Dash It Out podcast. The show that brings your after hours talk to daytime. No wrong opinions and all unfiltered. With your host, Vic Dash Tourer. Welcome to another episode of the Dash It Out Show, everyone. I'm your host, Vic Dash Store, and today our co-host, Mr. Richard Blank, is going to share his amazing story as he took a life gamble at the age of 27, where he moved from Philadelphia to Costa Rica on a vision quest journey and inadvertently started a company from scratch. Interesting. Definitely interesting. Now Chief Executive Officer for Costa Rica's Call Center. He's here to share advanced telemarketing, strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression readings, which I really want to dig into that later. And overall pros and cons of artificial intelligence.
Why Costa Rica? Safety, Education, and Expat Life
We're the only democratic society in Central America. There's no standing army victor, so they put all that money back into education. There's a 95% literacy rate, and check this out, you know Latino accents. They claim that this is the most neutral English accent, kind of like if you meet someone from Iowa. They have no accent from the Midwest. And we have companies such as Amazon, HP, Intel, Oracle, great infrastructure. We're known for ecotourism. So why did I choose this? Because it's safe. It's close to home, a mountain time zone. I'm a couple hours away on a direct flight. Tons of expats are here. It's like mini America. The only problem is it's more expensive in Central America, but it's still a fraction of the cost of the United States. And I guess the stars were aligned. It was at the right place at the right time for the right guy like me. And the United States, you know what would have happened
https://youtu.be/4LbbemrTfrk
https://youtube.com/shorts/TMXpSSFT6a0
https://youtu.be/RRoqQvW2Rp4
https://youtu.be/ZU2un3jJmsI
https://youtu.be/EcbRVzkMEQ8
https://youtube.com/shorts/ew7tm6mOUmA
https://youtube.com/shorts/ellTox1Hisw
https://youtube.com/shorts/C5Ay2YFSXrY
https://youtube.com/shorts/X6Zjqj66W5o
https://youtu.be/BTn3yANUcq0
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Vic Dash Store, Dashtor, DASH IT OUT show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#VicDashStore #Dashtor #DASHITOUTshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Brock The Rock Talks Podcast. How Richard Blank Turned a Passion for Spanish into a Thriving Business in Costa Rica.
Welcome to the “Brock The Rock Talks Podcast!” A podcast that talks about Entrepreneurship and the Real Deal of being a Dad, a Coach, a Speaker and a Realtor. This is me sharing my real life, the sh*# I go through, people in my life, the relentless lifestyle that I live, that flirts with obsession, the crazy thoughts in my head..... My addiction My divorce My debt Losing my real estate license Almost going to jail with the IRS My kids My relationships And so much more...uncut, uncensored
Richard Blank, a Philadelphia native, moved to Costa Rica at 27 to follow his passion for Spanish and entrepreneurship. He combined his love for the language with the rich Costa Rican culture, creating a successful bilingual telemarketing business. Along the way, he learned the importance of soft skills, eliminating bad habits, and leading by example. Richard emphasizes staying disciplined, focused, and resilient in business, and how embracing adversity helped him build a strong foundation for his career and life. His story is a powerful reminder of the value of passion, perseverance, and leadership.
https://youtu.be/0dfmOORoxbQ
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Brock Zevan, Brock The Rock Talks Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
February 15, 2024 • 32 mins
With all of that, I would love for you to be a part of what I am doing! Here’s how we can connect and get to know each other more:Mindset and Motivational Show – every Monday through Friday at 8:15 AM EST, live on Zoom and Facebook. Join the Mindset Motivation and Coaching FB Group.Check out my personal Facebook page for all things coaching and real estate.
Brock is a man of unwavering dedication, and his children, Brielle and Bryce, are his greatest source of inspiration. The mere thought of their smiling faces is enough to propel him out of bed in the early hours and ignite his drive to work tirelessly.
Each day, as he faces the challenges that come his way, Brock's mind is filled with images of his children's beaming smiles. Their joy becomes his fuel, giving him the strength to persevere and overcome any obstacles that stand in his path.
For Brock, his children's happiness is a powerful motivation, an unwavering force that keeps him going, reminding him of the profound love he has for them and the lengths he will go to ensure their futures are filled with happiness and success.
Brock's success as a realtor is a testament to his unwavering work ethic and commitment to excellence. It's his genuine care for people and his commitment to building long-term relationships. He understands that buying or selling a home is not merely a transaction, but a significant milestone in his clients' lives. Brock's empathetic nature ensures that he listens attentively to their needs and concerns, providing reassurance and guidance throughout the process.
If you're looking for a realtor who combines expertise, dedication, and a genuine passion for the craft, look no further than Brock. With him as your guide, you can navigate the complex world of real estate with confidence, knowing that you have an exceptional professional by your side. Brock truly is the realtor extraordinaire, ready to turn your dreams into reality.
Brock as Life and Business Coach
Aside from being a realtor, he also owns a coaching company named BZ Three Enterprises.
Brock is an extraordinary life and business coach, renowned for his transformative approach and unwavering dedication to helping individuals and organizations thrive. With his wealth of knowledge and experience, Brock empowers his clients to unlock their true potential and achieve remarkable success. His unique blend of empathy, strategic thinking, and motivational guidance sets him apart as a coach who truly understands the intricacies of personal and professional growth.
Brock is not just a coach; he is a catalyst for transformation and personal growth. With his four distinct coaching programs, he empowers individuals to unleash their full potential and achieve remarkable success in various aspects of life.
Brock is an exceptional speaker who has garnered a plethora of rave reviews. With his magnetic presence and captivating delivery, he effortlessly captures the attention of his audience from the moment he takes the stage. Brock's ability to connect with people on a deep and personal level is truly remarkable, as he weaves his words with empathy and authenticity. His profound insights and thought-provoking perspectives leave a lasting impact, empowering listeners to embrace positive change and reach new heights. Whether it's a large conference or an intimate gathering, Brock's dynamic speaking style and profound knowledge inspire, motivate, and ignite the minds of all who have the privilege of hearing him speak. His reviews speak volumes about his remarkable ability to engage, inspire, and transform lives.
Brock is not only an accomplished professional, but also an incredibly devoted and loving dad to his two children, Brielle and Bryce. He approaches fatherhood with unwavering dedication, always striving to provide a nurturing and supportive environment for his kids to grow and flourish. Brock's genuine love and care for his children are evident in the way he actively participates in their lives, embracing both the joys and challenges that come with parenthood.
Visionary, Listing Consultant, Buyer Specialist at ΓEA⅃ Brokerage. and Real Estate Coach at BZ THREE ENTERPRISES
Licensed Broker in NC and SC
Five Star Top Charlotte Realtor in Customer Satisfaction
Member of National Association of Realtors
Member of South Carolina Association of Realtors
Member of Charlotte Regional Realtors Association
Member of Carolina Multiple Listing Service
South Carolina Real Estate Commission
Property Management Compass Real Estate Group Division
Graduate of the Mingle School of Real Estate
Graduate of Cortland State University of New York of Bachelor of Science in Education
Graduate of Gardner-Webb Unniversity Masters of Administration in Education
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
How Richard Blank Turned a Passion for Spanish into a Thriving Business in Costa Rica
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Brockzevan #BrockTheRockTalksPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Be Peace Africa podcast. Nigerian Teacher Ronald Kiyimba special interview with Richard Blank.
We promote peacebuilding efforts in Africa. We focus on enhancing peace within local communities and cultivating ethical behavior among children, youth, parents, faith-based institutions, schools, and stakeholders. Through local languages, we effectively communicate our message.
Our goal is to promote peace at all levels and educate young people on good ethics and moral living. Through practical guidance and engaging discussions, we inspire positive change and empower the next generation as peace agents.
Join us on this transformative journey as we explore various topics, feature insightful guests, and provide valuable insights on peacebuilding and moral development. Our content inspires, educates, and guides towards a more peaceful and ethical society.
BePeace Africa's mission of peacebuilding in Africa is vital in a continent that continues to face various challenges. By embracing localized approaches, fostering collaborative partnerships, and taking a holistic view of peacebuilding, BePeace Africa is making a tangible difference in communities across Africa. Through its tireless efforts and commitment to empowering youth and women, BePeace Africa is paving the way for a more peaceful and prosperous future for Africa.
https://youtu.be/Bd4KwKjr-9Y
https://youtu.be/l3rRhagUO5g
https://youtu.be/mk97PZd0Y1A
https://youtu.be/MoCwYIhrsQs
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ronald Kiyimba, BePeace Africa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Be Peace Africa podcast. Nigerian Teacher Ronald Kiyimba special interview with Richard Blank.
We promote peacebuilding efforts in Africa. We focus on enhancing peace within local communities and cultivating ethical behavior among children, youth, parents, faith-based institutions, schools, and stakeholders. Through local languages, we effectively communicate our message.
Our goal is to promote peace at all levels and educate young people on good ethics and moral living. Through practical guidance and engaging discussions, we inspire positive change and empower the next generation as peace agents.
Join us on this transformative journey as we explore various topics, feature insightful guests, and provide valuable insights on peacebuilding and moral development. Our content inspires, educates, and guides towards a more peaceful and ethical society.
BePeace Africa's mission of peacebuilding in Africa is vital in a continent that continues to face various challenges. By embracing localized approaches, fostering collaborative partnerships, and taking a holistic view of peacebuilding, BePeace Africa is making a tangible difference in communities across Africa. Through its tireless efforts and commitment to empowering youth and women, BePeace Africa is paving the way for a more peaceful and prosperous future for Africa.
https://youtu.be/Bd4KwKjr-9Y
https://youtu.be/l3rRhagUO5g
https://youtu.be/mk97PZd0Y1A
https://youtu.be/MoCwYIhrsQs
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ronald Kiyimba, BePeace Africa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Be Peace Africa podcast. Nigerian Teacher Ronald Kiyimba special interview with Richard Blank.
We promote peacebuilding efforts in Africa. We focus on enhancing peace within local communities and cultivating ethical behavior among children, youth, parents, faith-based institutions, schools, and stakeholders. Through local languages, we effectively communicate our message.
Our goal is to promote peace at all levels and educate young people on good ethics and moral living. Through practical guidance and engaging discussions, we inspire positive change and empower the next generation as peace agents.
Join us on this transformative journey as we explore various topics, feature insightful guests, and provide valuable insights on peacebuilding and moral development. Our content inspires, educates, and guides towards a more peaceful and ethical society.
BePeace Africa's mission of peacebuilding in Africa is vital in a continent that continues to face various challenges. By embracing localized approaches, fostering collaborative partnerships, and taking a holistic view of peacebuilding, BePeace Africa is making a tangible difference in communities across Africa. Through its tireless efforts and commitment to empowering youth and women, BePeace Africa is paving the way for a more peaceful and prosperous future for Africa.
https://youtu.be/Bd4KwKjr-9Y
https://youtu.be/l3rRhagUO5g
https://youtu.be/mk97PZd0Y1A
https://youtu.be/MoCwYIhrsQs
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ronald Kiyimba, BePeace Africa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Be Peace Africa podcast. Nigerian Teacher Ronald Kiyimba special interview with Richard Blank.
We promote peacebuilding efforts in Africa. We focus on enhancing peace within local communities and cultivating ethical behavior among children, youth, parents, faith-based institutions, schools, and stakeholders. Through local languages, we effectively communicate our message.
Our goal is to promote peace at all levels and educate young people on good ethics and moral living. Through practical guidance and engaging discussions, we inspire positive change and empower the next generation as peace agents.
Join us on this transformative journey as we explore various topics, feature insightful guests, and provide valuable insights on peacebuilding and moral development. Our content inspires, educates, and guides towards a more peaceful and ethical society.
BePeace Africa's mission of peacebuilding in Africa is vital in a continent that continues to face various challenges. By embracing localized approaches, fostering collaborative partnerships, and taking a holistic view of peacebuilding, BePeace Africa is making a tangible difference in communities across Africa. Through its tireless efforts and commitment to empowering youth and women, BePeace Africa is paving the way for a more peaceful and prosperous future for Africa.
https://youtu.be/Bd4KwKjr-9Y
https://youtu.be/l3rRhagUO5g
https://youtu.be/mk97PZd0Y1A
https://youtu.be/MoCwYIhrsQs
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ronald Kiyimba, BePeace Africa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Experience Riding Through the Breathtaking Swiss Alps in Style
The Swiss Alps are one location that will genuinely challenge your abilities, excite your senses and leave you stunned, Elevated mountains, glistening lakes, winding roads that caress the sky and landscapes that appear too fantastical to be true. Imagine going through all of it in total comfort, style, and control not just on any motorcycle, though. This isn't just a tour. It's an adventure of a lifetime to ride.
And if you're ready to conquer the Alps in full throttle, it’s time to gear up like a true road warrior.
Alpine Majesty, Mile After Mile
The Swiss Alps aren't just about height they’re about heart-pounding hairpins, dramatic elevation changes, and crisp alpine air that redefines freedom. Whether you're cruising through the Furka Pass, Grimsel Pass, or the legendary Stelvio, every twist and turn demands focus, finesse and top-tier riding gear to keep you safe and stylish.
This ride isn’t for the faint of heart. But it’s absolutely made for those who live to chase the horizon.
Ride with Gear That Elevates the Journey
When you're covering hundreds of kilometers through unpredictable mountain weather, what you wear matters just as much as what you ride. That’s why smart riders pack nothing less than premium gear:
Armored textile or leather jackets with full CE protection
Touring gloves with waterproof membranes and thermal linings
Ventilated riding boots with rigid ankle protection
Full-face helmets with pin-lock visors and aerodynamic design
And don’t forget your riding base layers and hydration packs because staying cool, dry, and focused is non-negotiable when you're tackling high-altitude roads.
Style That Turns Heads at Every Stop
Riding through Switzerland is about presence more than strength. Your equipment should complement the beauty of the surroundings, which include charming alpine communities up ahead and the snow-capped Alps behind you. This translates into stylish helmets, well-fitting coats, and useful accessories that turn every gas station into a photo shoot.
Choose from renowned brands like Dainese, Klim, Alpinestars, Rynox, and Arai—available online in India and ready for your next adventure abroad.
Your Dream Ride Starts with the Right Setup
Planning to rent a BMW GS, Ducati Multistrada, or Triumph Tiger for the Swiss Alps? Great choice. Now pair it with:
A high-performance touring suit
A Bluetooth intercom system for seamless comms with your riding mates
A GoPro helmet mount for capturing every epic lean and lean angle
Remember, the ride is only as good as your preparation and with the right gear, the Alps become your personal racetrack in the sky.
Gear Up at Bikegear.in – Ride Global, Shop Local
At Bikegear.in, we help Indian riders travel the world in style and safety. Whether you're riding through Ladakh or looping through the Swiss Alps, we’ve got your back with:
Genuine premium riding gear
Touring accessories and luggage systems
International-ready helmet brands and CE-approved armor
Fast, insured shipping anywhere in India
Need help preparing for your Alpine ride?
Call us at +91 9610311313 or explore gear at www.bikegear.in
Don’t Be Scared to Reach Out – Ride Safe, Ride Smart
Motorcycling isn’t just about speed, power, and freedom—it’s also about responsibility, community, and awareness. Whether you're cruising down coastal highways, slicing through city traffic, or carving corners in the mountains, safety is the one upgrade no rider can afford to skip.
Riding smart doesn’t make you soft—it makes you unstoppable. And it starts with the courage to ask for help, learn from others, and gear up with the right protection. So here’s the truth: Don’t be scared to reach out. Your safety and riding future depend on it.
Ride Smart Starts with Riding Safe
Every time you throw a leg over your bike, you’re entering a world that demands skill, focus, and awareness. No matter how experienced you are, the road can surprise you. That’s why the best riders aren’t just fast—they’re prepared.
Here’s how you can ride smarter:
Invest in quality riding gear—helmets, jackets, gloves, boots, and pants with CE-rated protection.
Keep your bike in top shape—brakes, tires, chain, and lights are your lifeline.
Take the time to improve your skills—consider rider training or track schools to sharpen your instincts.
The pros don’t stop learning. Neither should you.
Reach Out—Because Real Riders Help Each Other
There’s strength in the community. Whether you're new to riding or a seasoned pro, asking questions or seeking help should never feel embarrassing. Got a doubt about which helmet to buy? Want advice on the right tire pressure for a long ride? Need help understanding your suspension setup?
Ask. Learn. Ride better.
From your local moto club to the crew at Bikegear.in, you’ve got support. Our team is made up of real riders who’ve been there—on every terrain, in every condition. We’re not here to sell. We’re here to equip you for every journey.
Call us at +91 9610311313 for any gear or fitment advice.
DM us anytime if you're unsure about your setup.
No judgment, just guidance. That’s how riders grow.
Safety Is the New Style
Let’s flip the script: Safe is stylish. Protective is powerful. The gear you wear tells the world you’re serious about the ride—and about making it home.
Full-face helmets with ECE/DOT certification
Armored mesh jackets that breathe and protect
Riding jeans with Kevlar and CE armor
Gloves that shield your hands without losing feel
Every piece of gear adds confidence. Confidence adds control. Control saves lives.
Gear Up at Bikegear.in
From basic essentials to pro-grade racing equipment, Bikegear.in has everything you need to ride safe and ride smart in India.
100% genuine products
Fitment and sizing help from real riders
Insured, pan-India delivery
You’ve already got the passion. Now get the protection.
Don’t ride alone. Don’t ride unprepared.
Reach out. Gear up. And ride like you mean it.
Order now at www.bikegear.in
Army Men: World War - Mission 4
Mission: Breakout
Mission briefing:
- Sneak into the prison camp and free three Green prisoners. One prisoners must survive. Get them out of the camp to a waiting chopper.
- Entra sigilosamente en el campo de prisioneros y libera los tres prisioneros Verdes. Al menos un prisionero debe sobrevivir. Sáquelos del campamento y llévelos a un helicóptero que los espera.
World War has been declared. The Green and Tan nations have broken off peace talks. There is no choice but to prepare for a full-scale battle. Only after storming the shores of the enemy homeland, traversing dense jungles, and securing war-torn cities does final victory await. Dive back into the trenches. Real combat. Plastic men.
Plot: In the sequel to the best-selling Army Men and Army Men 3D, you lead the Green Army in a fierce battle against your nemesis: the Tan. Carefully guide your troops through a deadly barrage of enemy fire in over 16 missions covering five different terrains. Only the best military minds will prevail in this fiery ground infantry battle. There are plenty of weapons at your disposal: blast away with the howitzer, shred plastic with the twin .50-caliber machine gun, or silently stab the enemy with your sharp bayonet. Never before has plastic warfare reached this size and scale.
Summary: Army Men: World War or Army Men: Operation Meltdown in Europe is a third-person shooter (real-time tactical RTS in the Microsoft Windows version). It is a video game developed and published by The 3DO Company for PlayStation and Microsoft Windows. This game began its own Army Men World War subseries. This game focuses solely on combat in the Plastic World, and most missions are based on World War II. Some fans consider the World War games to be prequels to the main games (Army Men, Army Men II, and Toys in Space). It was released for PlayStation and PC in 2000; however, the two versions of the game are very different from each other.
PlayStation version: The PlayStation version is a third-person shooter similar to Army Men 3D with a heavy emphasis on fast-paced combat and critical thinking. Unlike Sarge's Heroes, the player can use vehicles during the campaign and has a more realistic and gritty tone than many of the Army Men games.
PC version: The PC version plays more like its predecessors (Army Men, Army Men II, and Toys in Space) but with more focus on soldier management. This version of the game was often considered the best Army Men multiplayer by the fanbase for its robust gameplay that allowed for many strategic options.
Wield a devastating arsenal of World War II weaponry, including grenades, mortars, bayonets, howitzers, flamethrowers, assault rifles, bazookas, and twin .50-caliber machine guns. Command tanks, jeeps, and boats when the situation calls for heavy firepower or increased mobility.
Follow us on our social networks for more exclusive content:
- https://ArmyMen.com.ar
- https://facebook.com/armymenvideogames
- https://instagram.com/armymenchannel
- https://twitter.com/armymenchannel
- https://discord.com/invite/VfbqahDyUB
#ArmyMen #ArmyMenWorldWar #WorldWar #Playstation1 #PSX #PS1 #EPSXE #PSP
The Falc Emergency Train Ambulance Service in Patna and Mumbai offers medical emergency services with a focus on quality care. Equipped with modern medical equipment and well-trained paramedics, every transfer is made smooth and pleasurable. Therefore, trust us for the medical emergency transportation of your loved ones to receive top-notch services.
Web@: https://shorturl.at/ASJLu
More@: https://shorturl.at/EGixw
W4CY Radio TV Channel presents The Winning Business Radio. Streamed live on Nov 4, 2024 with Richard Blank
WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven advice and insights, and to help them avoid the mistakes of others. As Churchill said, “Those who fail to learn from history are condemned to repeat it.”
Kevin Hallinan
Expert in Sales and Leadership Development - Sandler Training - Trainer and Coach - Keynote Speaker - Radio Host - Voice Over Artist - Founding Member, The Outlier Project
Kevin is an expert at helping companies, including law firms and CPA firms, overcome sales challenges. His experience is vast, delivering sales training to companies in many industries ranging in size from startups, to small-medium sized closely-held companies, to Fortune 50 enterprises. While most of Kevin’s clients are in his home state of Massachusetts, he works with companies across the US and abroad. Kevin is a partner at WINNING, Incorporated, part of the Sandler Sales Training Network.
Voice Over Artist
Working from my in-home, professional studio, I'm available with short notice for: commercials, audiobooks, narrations, documentaries, IVR, voicemail, phone systems, on-hold messages, podcasts, promos, training, business presentations, sales, websites and other voice over jobs.
Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com).
Winning Business Radio Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.
Creating Playful Connections with Vintage Pinball
So they're not on their phone or smoking a cigarette or by themselves. And it gives a chance for people to approach me so we can talk and laugh and compete. And they'll never get a chance to play these old, beautiful machines. I got a 1970 Bally's Camelot and a 71 Bally's Expressway. When are they ever going to see these electrical, mechanical, gorgeous machines from the 70s? And so I do this because it's like the Willy Wonka thing. You know, the umptalumptas, they sing while they work. I got people here that like skip through the hallways because they're in a good mood. That's great. Yeah. It's nurturing. I've created play and I'm doing it at a certain advanced level of professionalism because when you laugh with a co-worker, because no one ever laughs at work, but when you see someone and you're laughing through fun, man, you saw a different side of them. You saw them giggling, laughing, winning. And that's special.
Quality Over Quantity in Telemarketing
And if you can find that sort of focused imbalance in the beginning of a phone call, you will get such amazing distance, like the long bow. That changes battle. And so instead of making 400 calls a day, tell your supervisor, Billy, I'm making 125. Why? Because my metrics moved. I'm doubling the amount of talk time. And look at my conversion ratios. So do you have any common metrics? Oh, that's awesome. I'm in front of a lot of people. You know what I do. I work with sales organizations. And in a big group, after they get to know me a bit, I'll say, how many of you actually like to prospect? There's usually one, maybe two people. And I joke with them and I say, you're weird. It's not normal to like getting on a phone and calling strangers, but You know, then I say, I wish more people were like that. You have a passion for this.
Strategic Business Management and Delegation
And so companies might be in a rut or they might not understand the art of speech or how to write a script or how to marinate a list and really how to do a good workflow. Or they're just overwhelmed and they really want somebody to assist them to tee it up for them. And they go in and close. Listen, a lot of companies, my friend, it's about letting go. I'm not telling you to give the keys to the company, but if you're overwhelming yourself with making phone calls, it's like someone that owns a restaurant. You can't do everything. And so you don't also want to hire the cheapest person because it could ruin your clientele base and they might not want to come back. And so that's why I always ask for the profile, specifically what you're looking for in the expectations. And when I read scripts, it's very interesting how they kind of write it. They think like I'm calling and the person answering his credit card at the ready. It doesn't work like that
The Transformative Experience of Studying in Spain
Get the opportunity. How did you get the opportunity? And when did you go to Spain, University of Sevilla to study Spanish and get that language proficiency? In order to be a Spanish major at the University of Arizona, you have to spend some time abroad. I'm like, really? That's cool. Force me. Yeah. Then I doubled down. I'm not going first semester and coming home. I want the full year. And I want Christmas break over that time to not come home, to take a backpack, a URL pass. call my family once a week on a pay phone and travel, go to Amsterdam, go to Corfu, Greece. That's cool. And this is before the cell phone. So you had to hustle the hookup. You had to go around and meet people. You had to read the signs and show up at the bar. It was so bohemic. It was incredible. And the people that I would meet, and it was not saying it was clean in regards to hygiene. I'm talking about youth hostels, but it still had a sense of innocence to it still. Yeah. And the people there shared books. And if they saw someone, they would join. But he doesn't speak any of the languages we speak. Complete place at the table. And I learned that what I grew up with in the United States sometimes was not applicable or had any sort of merit somewhere else. And I needed to shed that skin to not only be included, but to learn. And so it's a beautiful thing to accept people at a table and break bread with
https://youtu.be/j8ne0zrHV6Y
https://youtu.be/fryBD42RN9o
https://youtu.be/Eb3j6HI7v-Y
https://youtu.be/CMe6biiSkjc
https://youtu.be/Z5ku2fJGkFo
https://youtube.com/shorts/_taLGvq60VY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Kevin Hallinan, W4CY Radio TV Channel, The Winning Business Radio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KevinHallinan #W4CYRadioTVChannel #TheWinningBusinessRadio #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
W4CY Radio TV Channel presents The Winning Business Radio. Streamed live on Nov 4, 2024 with Richard Blank
WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven advice and insights, and to help them avoid the mistakes of others. As Churchill said, “Those who fail to learn from history are condemned to repeat it.”
Kevin Hallinan
Expert in Sales and Leadership Development - Sandler Training - Trainer and Coach - Keynote Speaker - Radio Host - Voice Over Artist - Founding Member, The Outlier Project
Kevin is an expert at helping companies, including law firms and CPA firms, overcome sales challenges. His experience is vast, delivering sales training to companies in many industries ranging in size from startups, to small-medium sized closely-held companies, to Fortune 50 enterprises. While most of Kevin’s clients are in his home state of Massachusetts, he works with companies across the US and abroad. Kevin is a partner at WINNING, Incorporated, part of the Sandler Sales Training Network.
Voice Over Artist
Working from my in-home, professional studio, I'm available with short notice for: commercials, audiobooks, narrations, documentaries, IVR, voicemail, phone systems, on-hold messages, podcasts, promos, training, business presentations, sales, websites and other voice over jobs.
Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com).
Winning Business Radio Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.
Creating Playful Connections with Vintage Pinball
So they're not on their phone or smoking a cigarette or by themselves. And it gives a chance for people to approach me so we can talk and laugh and compete. And they'll never get a chance to play these old, beautiful machines. I got a 1970 Bally's Camelot and a 71 Bally's Expressway. When are they ever going to see these electrical, mechanical, gorgeous machines from the 70s? And so I do this because it's like the Willy Wonka thing. You know, the umptalumptas, they sing while they work. I got people here that like skip through the hallways because they're in a good mood. That's great. Yeah. It's nurturing. I've created play and I'm doing it at a certain advanced level of professionalism because when you laugh with a co-worker, because no one ever laughs at work, but when you see someone and you're laughing through fun, man, you saw a different side of them. You saw them giggling, laughing, winning. And that's special.
Quality Over Quantity in Telemarketing
And if you can find that sort of focused imbalance in the beginning of a phone call, you will get such amazing distance, like the long bow. That changes battle. And so instead of making 400 calls a day, tell your supervisor, Billy, I'm making 125. Why? Because my metrics moved. I'm doubling the amount of talk time. And look at my conversion ratios. So do you have any common metrics? Oh, that's awesome. I'm in front of a lot of people. You know what I do. I work with sales organizations. And in a big group, after they get to know me a bit, I'll say, how many of you actually like to prospect? There's usually one, maybe two people. And I joke with them and I say, you're weird. It's not normal to like getting on a phone and calling strangers, but You know, then I say, I wish more people were like that. You have a passion for this.
Strategic Business Management and Delegation
And so companies might be in a rut or they might not understand the art of speech or how to write a script or how to marinate a list and really how to do a good workflow. Or they're just overwhelmed and they really want somebody to assist them to tee it up for them. And they go in and close. Listen, a lot of companies, my friend, it's about letting go. I'm not telling you to give the keys to the company, but if you're overwhelming yourself with making phone calls, it's like someone that owns a restaurant. You can't do everything. And so you don't also want to hire the cheapest person because it could ruin your clientele base and they might not want to come back. And so that's why I always ask for the profile, specifically what you're looking for in the expectations. And when I read scripts, it's very interesting how they kind of write it. They think like I'm calling and the person answering his credit card at the ready. It doesn't work like that
The Transformative Experience of Studying in Spain
Get the opportunity. How did you get the opportunity? And when did you go to Spain, University of Sevilla to study Spanish and get that language proficiency? In order to be a Spanish major at the University of Arizona, you have to spend some time abroad. I'm like, really? That's cool. Force me. Yeah. Then I doubled down. I'm not going first semester and coming home. I want the full year. And I want Christmas break over that time to not come home, to take a backpack, a URL pass. call my family once a week on a pay phone and travel, go to Amsterdam, go to Corfu, Greece. That's cool. And this is before the cell phone. So you had to hustle the hookup. You had to go around and meet people. You had to read the signs and show up at the bar. It was so bohemic. It was incredible. And the people that I would meet, and it was not saying it was clean in regards to hygiene. I'm talking about youth hostels, but it still had a sense of innocence to it still. Yeah. And the people there shared books. And if they saw someone, they would join. But he doesn't speak any of the languages we speak. Complete place at the table. And I learned that what I grew up with in the United States sometimes was not applicable or had any sort of merit somewhere else. And I needed to shed that skin to not only be included, but to learn. And so it's a beautiful thing to accept people at a table and break bread with
https://youtu.be/j8ne0zrHV6Y
https://youtu.be/fryBD42RN9o
https://youtu.be/Eb3j6HI7v-Y
https://youtu.be/CMe6biiSkjc
https://youtu.be/Z5ku2fJGkFo
https://youtube.com/shorts/_taLGvq60VY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Kevin Hallinan, W4CY Radio TV Channel, The Winning Business Radio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KevinHallinan #W4CYRadioTVChannel #TheWinningBusinessRadio #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
W4CY Radio TV Channel presents The Winning Business Radio. Streamed live on Nov 4, 2024 with Richard Blank
WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven advice and insights, and to help them avoid the mistakes of others. As Churchill said, “Those who fail to learn from history are condemned to repeat it.”
Kevin Hallinan
Expert in Sales and Leadership Development - Sandler Training - Trainer and Coach - Keynote Speaker - Radio Host - Voice Over Artist - Founding Member, The Outlier Project
Kevin is an expert at helping companies, including law firms and CPA firms, overcome sales challenges. His experience is vast, delivering sales training to companies in many industries ranging in size from startups, to small-medium sized closely-held companies, to Fortune 50 enterprises. While most of Kevin’s clients are in his home state of Massachusetts, he works with companies across the US and abroad. Kevin is a partner at WINNING, Incorporated, part of the Sandler Sales Training Network.
Voice Over Artist
Working from my in-home, professional studio, I'm available with short notice for: commercials, audiobooks, narrations, documentaries, IVR, voicemail, phone systems, on-hold messages, podcasts, promos, training, business presentations, sales, websites and other voice over jobs.
Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com).
Winning Business Radio Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.
Creating Playful Connections with Vintage Pinball
So they're not on their phone or smoking a cigarette or by themselves. And it gives a chance for people to approach me so we can talk and laugh and compete. And they'll never get a chance to play these old, beautiful machines. I got a 1970 Bally's Camelot and a 71 Bally's Expressway. When are they ever going to see these electrical, mechanical, gorgeous machines from the 70s? And so I do this because it's like the Willy Wonka thing. You know, the umptalumptas, they sing while they work. I got people here that like skip through the hallways because they're in a good mood. That's great. Yeah. It's nurturing. I've created play and I'm doing it at a certain advanced level of professionalism because when you laugh with a co-worker, because no one ever laughs at work, but when you see someone and you're laughing through fun, man, you saw a different side of them. You saw them giggling, laughing, winning. And that's special.
Quality Over Quantity in Telemarketing
And if you can find that sort of focused imbalance in the beginning of a phone call, you will get such amazing distance, like the long bow. That changes battle. And so instead of making 400 calls a day, tell your supervisor, Billy, I'm making 125. Why? Because my metrics moved. I'm doubling the amount of talk time. And look at my conversion ratios. So do you have any common metrics? Oh, that's awesome. I'm in front of a lot of people. You know what I do. I work with sales organizations. And in a big group, after they get to know me a bit, I'll say, how many of you actually like to prospect? There's usually one, maybe two people. And I joke with them and I say, you're weird. It's not normal to like getting on a phone and calling strangers, but You know, then I say, I wish more people were like that. You have a passion for this.
Strategic Business Management and Delegation
And so companies might be in a rut or they might not understand the art of speech or how to write a script or how to marinate a list and really how to do a good workflow. Or they're just overwhelmed and they really want somebody to assist them to tee it up for them. And they go in and close. Listen, a lot of companies, my friend, it's about letting go. I'm not telling you to give the keys to the company, but if you're overwhelming yourself with making phone calls, it's like someone that owns a restaurant. You can't do everything. And so you don't also want to hire the cheapest person because it could ruin your clientele base and they might not want to come back. And so that's why I always ask for the profile, specifically what you're looking for in the expectations. And when I read scripts, it's very interesting how they kind of write it. They think like I'm calling and the person answering his credit card at the ready. It doesn't work like that
The Transformative Experience of Studying in Spain
Get the opportunity. How did you get the opportunity? And when did you go to Spain, University of Sevilla to study Spanish and get that language proficiency? In order to be a Spanish major at the University of Arizona, you have to spend some time abroad. I'm like, really? That's cool. Force me. Yeah. Then I doubled down. I'm not going first semester and coming home. I want the full year. And I want Christmas break over that time to not come home, to take a backpack, a URL pass. call my family once a week on a pay phone and travel, go to Amsterdam, go to Corfu, Greece. That's cool. And this is before the cell phone. So you had to hustle the hookup. You had to go around and meet people. You had to read the signs and show up at the bar. It was so bohemic. It was incredible. And the people that I would meet, and it was not saying it was clean in regards to hygiene. I'm talking about youth hostels, but it still had a sense of innocence to it still. Yeah. And the people there shared books. And if they saw someone, they would join. But he doesn't speak any of the languages we speak. Complete place at the table. And I learned that what I grew up with in the United States sometimes was not applicable or had any sort of merit somewhere else. And I needed to shed that skin to not only be included, but to learn. And so it's a beautiful thing to accept people at a table and break bread with
https://youtu.be/j8ne0zrHV6Y
https://youtu.be/fryBD42RN9o
https://youtu.be/Eb3j6HI7v-Y
https://youtu.be/CMe6biiSkjc
https://youtu.be/Z5ku2fJGkFo
https://youtube.com/shorts/_taLGvq60VY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Kevin Hallinan, W4CY Radio TV Channel, The Winning Business Radio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KevinHallinan #W4CYRadioTVChannel #TheWinningBusinessRadio #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
W4CY Radio TV Channel presents The Winning Business Radio. Streamed live on Nov 4, 2024 with Richard Blank
WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven advice and insights, and to help them avoid the mistakes of others. As Churchill said, “Those who fail to learn from history are condemned to repeat it.”
Kevin Hallinan
Expert in Sales and Leadership Development - Sandler Training - Trainer and Coach - Keynote Speaker - Radio Host - Voice Over Artist - Founding Member, The Outlier Project
Kevin is an expert at helping companies, including law firms and CPA firms, overcome sales challenges. His experience is vast, delivering sales training to companies in many industries ranging in size from startups, to small-medium sized closely-held companies, to Fortune 50 enterprises. While most of Kevin’s clients are in his home state of Massachusetts, he works with companies across the US and abroad. Kevin is a partner at WINNING, Incorporated, part of the Sandler Sales Training Network.
Voice Over Artist
Working from my in-home, professional studio, I'm available with short notice for: commercials, audiobooks, narrations, documentaries, IVR, voicemail, phone systems, on-hold messages, podcasts, promos, training, business presentations, sales, websites and other voice over jobs.
Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com).
Winning Business Radio Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.
Creating Playful Connections with Vintage Pinball
So they're not on their phone or smoking a cigarette or by themselves. And it gives a chance for people to approach me so we can talk and laugh and compete. And they'll never get a chance to play these old, beautiful machines. I got a 1970 Bally's Camelot and a 71 Bally's Expressway. When are they ever going to see these electrical, mechanical, gorgeous machines from the 70s? And so I do this because it's like the Willy Wonka thing. You know, the umptalumptas, they sing while they work. I got people here that like skip through the hallways because they're in a good mood. That's great. Yeah. It's nurturing. I've created play and I'm doing it at a certain advanced level of professionalism because when you laugh with a co-worker, because no one ever laughs at work, but when you see someone and you're laughing through fun, man, you saw a different side of them. You saw them giggling, laughing, winning. And that's special.
Quality Over Quantity in Telemarketing
And if you can find that sort of focused imbalance in the beginning of a phone call, you will get such amazing distance, like the long bow. That changes battle. And so instead of making 400 calls a day, tell your supervisor, Billy, I'm making 125. Why? Because my metrics moved. I'm doubling the amount of talk time. And look at my conversion ratios. So do you have any common metrics? Oh, that's awesome. I'm in front of a lot of people. You know what I do. I work with sales organizations. And in a big group, after they get to know me a bit, I'll say, how many of you actually like to prospect? There's usually one, maybe two people. And I joke with them and I say, you're weird. It's not normal to like getting on a phone and calling strangers, but You know, then I say, I wish more people were like that. You have a passion for this.
Strategic Business Management and Delegation
And so companies might be in a rut or they might not understand the art of speech or how to write a script or how to marinate a list and really how to do a good workflow. Or they're just overwhelmed and they really want somebody to assist them to tee it up for them. And they go in and close. Listen, a lot of companies, my friend, it's about letting go. I'm not telling you to give the keys to the company, but if you're overwhelming yourself with making phone calls, it's like someone that owns a restaurant. You can't do everything. And so you don't also want to hire the cheapest person because it could ruin your clientele base and they might not want to come back. And so that's why I always ask for the profile, specifically what you're looking for in the expectations. And when I read scripts, it's very interesting how they kind of write it. They think like I'm calling and the person answering his credit card at the ready. It doesn't work like that
The Transformative Experience of Studying in Spain
Get the opportunity. How did you get the opportunity? And when did you go to Spain, University of Sevilla to study Spanish and get that language proficiency? In order to be a Spanish major at the University of Arizona, you have to spend some time abroad. I'm like, really? That's cool. Force me. Yeah. Then I doubled down. I'm not going first semester and coming home. I want the full year. And I want Christmas break over that time to not come home, to take a backpack, a URL pass. call my family once a week on a pay phone and travel, go to Amsterdam, go to Corfu, Greece. That's cool. And this is before the cell phone. So you had to hustle the hookup. You had to go around and meet people. You had to read the signs and show up at the bar. It was so bohemic. It was incredible. And the people that I would meet, and it was not saying it was clean in regards to hygiene. I'm talking about youth hostels, but it still had a sense of innocence to it still. Yeah. And the people there shared books. And if they saw someone, they would join. But he doesn't speak any of the languages we speak. Complete place at the table. And I learned that what I grew up with in the United States sometimes was not applicable or had any sort of merit somewhere else. And I needed to shed that skin to not only be included, but to learn. And so it's a beautiful thing to accept people at a table and break bread with
https://youtu.be/j8ne0zrHV6Y
https://youtu.be/fryBD42RN9o
https://youtu.be/Eb3j6HI7v-Y
https://youtu.be/CMe6biiSkjc
https://youtu.be/Z5ku2fJGkFo
https://youtube.com/shorts/_taLGvq60VY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Kevin Hallinan, W4CY Radio TV Channel, The Winning Business Radio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KevinHallinan #W4CYRadioTVChannel #TheWinningBusinessRadio #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
W4CY Radio TV Channel presents The Winning Business Radio. Streamed live on Nov 4, 2024 with Richard Blank
WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven advice and insights, and to help them avoid the mistakes of others. As Churchill said, “Those who fail to learn from history are condemned to repeat it.”
Kevin Hallinan
Expert in Sales and Leadership Development - Sandler Training - Trainer and Coach - Keynote Speaker - Radio Host - Voice Over Artist - Founding Member, The Outlier Project
Kevin is an expert at helping companies, including law firms and CPA firms, overcome sales challenges. His experience is vast, delivering sales training to companies in many industries ranging in size from startups, to small-medium sized closely-held companies, to Fortune 50 enterprises. While most of Kevin’s clients are in his home state of Massachusetts, he works with companies across the US and abroad. Kevin is a partner at WINNING, Incorporated, part of the Sandler Sales Training Network.
Voice Over Artist
Working from my in-home, professional studio, I'm available with short notice for: commercials, audiobooks, narrations, documentaries, IVR, voicemail, phone systems, on-hold messages, podcasts, promos, training, business presentations, sales, websites and other voice over jobs.
Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com).
Winning Business Radio Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.
Creating Playful Connections with Vintage Pinball
So they're not on their phone or smoking a cigarette or by themselves. And it gives a chance for people to approach me so we can talk and laugh and compete. And they'll never get a chance to play these old, beautiful machines. I got a 1970 Bally's Camelot and a 71 Bally's Expressway. When are they ever going to see these electrical, mechanical, gorgeous machines from the 70s? And so I do this because it's like the Willy Wonka thing. You know, the umptalumptas, they sing while they work. I got people here that like skip through the hallways because they're in a good mood. That's great. Yeah. It's nurturing. I've created play and I'm doing it at a certain advanced level of professionalism because when you laugh with a co-worker, because no one ever laughs at work, but when you see someone and you're laughing through fun, man, you saw a different side of them. You saw them giggling, laughing, winning. And that's special.
Quality Over Quantity in Telemarketing
And if you can find that sort of focused imbalance in the beginning of a phone call, you will get such amazing distance, like the long bow. That changes battle. And so instead of making 400 calls a day, tell your supervisor, Billy, I'm making 125. Why? Because my metrics moved. I'm doubling the amount of talk time. And look at my conversion ratios. So do you have any common metrics? Oh, that's awesome. I'm in front of a lot of people. You know what I do. I work with sales organizations. And in a big group, after they get to know me a bit, I'll say, how many of you actually like to prospect? There's usually one, maybe two people. And I joke with them and I say, you're weird. It's not normal to like getting on a phone and calling strangers, but You know, then I say, I wish more people were like that. You have a passion for this.
Strategic Business Management and Delegation
And so companies might be in a rut or they might not understand the art of speech or how to write a script or how to marinate a list and really how to do a good workflow. Or they're just overwhelmed and they really want somebody to assist them to tee it up for them. And they go in and close. Listen, a lot of companies, my friend, it's about letting go. I'm not telling you to give the keys to the company, but if you're overwhelming yourself with making phone calls, it's like someone that owns a restaurant. You can't do everything. And so you don't also want to hire the cheapest person because it could ruin your clientele base and they might not want to come back. And so that's why I always ask for the profile, specifically what you're looking for in the expectations. And when I read scripts, it's very interesting how they kind of write it. They think like I'm calling and the person answering his credit card at the ready. It doesn't work like that
The Transformative Experience of Studying in Spain
Get the opportunity. How did you get the opportunity? And when did you go to Spain, University of Sevilla to study Spanish and get that language proficiency? In order to be a Spanish major at the University of Arizona, you have to spend some time abroad. I'm like, really? That's cool. Force me. Yeah. Then I doubled down. I'm not going first semester and coming home. I want the full year. And I want Christmas break over that time to not come home, to take a backpack, a URL pass. call my family once a week on a pay phone and travel, go to Amsterdam, go to Corfu, Greece. That's cool. And this is before the cell phone. So you had to hustle the hookup. You had to go around and meet people. You had to read the signs and show up at the bar. It was so bohemic. It was incredible. And the people that I would meet, and it was not saying it was clean in regards to hygiene. I'm talking about youth hostels, but it still had a sense of innocence to it still. Yeah. And the people there shared books. And if they saw someone, they would join. But he doesn't speak any of the languages we speak. Complete place at the table. And I learned that what I grew up with in the United States sometimes was not applicable or had any sort of merit somewhere else. And I needed to shed that skin to not only be included, but to learn. And so it's a beautiful thing to accept people at a table and break bread with
https://youtu.be/j8ne0zrHV6Y
https://youtu.be/fryBD42RN9o
https://youtu.be/Eb3j6HI7v-Y
https://youtu.be/CMe6biiSkjc
https://youtu.be/Z5ku2fJGkFo
https://youtube.com/shorts/_taLGvq60VY
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Kevin Hallinan, W4CY Radio TV Channel, The Winning Business Radio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KevinHallinan #W4CYRadioTVChannel #TheWinningBusinessRadio #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Army Men: World War - Mission 3 Mission: The Bridge
Mission briefing:
- We have information that gives us the location of a Tan prison camp on the island, where they have some of our Green Soldiers. Work your way over the bridge and progress towards the prison camp.
- Tenemos información que nos da la ubicación de un campo de prisioneros Marrón en la isla, donde tienen algunos de nuestros Soldados Verdes. Ábrete camino por el puente y avanza hacia el campo de prisioneros.
World War has been declared. The Green and Tan nations have broken off peace talks. There is no choice but to prepare for a full-scale battle. Only after storming the shores of the enemy homeland, traversing dense jungles, and securing war-torn cities does final victory await. Dive back into the trenches. Real combat. Plastic men.
Plot: In the sequel to the best-selling Army Men and Army Men 3D, you lead the Green Army in a fierce battle against your nemesis: the Tan. Carefully guide your troops through a deadly barrage of enemy fire in over 16 missions covering five different terrains. Only the best military minds will prevail in this fiery ground infantry battle. There are plenty of weapons at your disposal: blast away with the howitzer, shred plastic with the twin .50-caliber machine gun, or silently stab the enemy with your sharp bayonet. Never before has plastic warfare reached this size and scale.
Summary: Army Men: World War or Army Men: Operation Meltdown in Europe is a third-person shooter (real-time tactical RTS in the Microsoft Windows version). It is a video game developed and published by The 3DO Company for PlayStation and Microsoft Windows. This game began its own Army Men World War subseries. This game focuses solely on combat in the Plastic World, and most missions are based on World War II. Some fans consider the World War games to be prequels to the main games (Army Men, Army Men II, and Toys in Space). It was released for PlayStation and PC in 2000; however, the two versions of the game are very different from each other.
PlayStation version: The PlayStation version is a third-person shooter similar to Army Men 3D with a heavy emphasis on fast-paced combat and critical thinking. Unlike Sarge's Heroes, the player can use vehicles during the campaign and has a more realistic and gritty tone than many of the Army Men games.
PC version: The PC version plays more like its predecessors (Army Men, Army Men II, and Toys in Space) but with more focus on soldier management. This version of the game was often considered the best Army Men multiplayer by the fanbase for its robust gameplay that allowed for many strategic options.
Wield a devastating arsenal of World War II weaponry, including grenades, mortars, bayonets, howitzers, flamethrowers, assault rifles, bazookas, and twin .50-caliber machine guns. Command tanks, jeeps, and boats when the situation calls for heavy firepower or increased mobility.
Follow us on our social networks for more exclusive content:
- https://ArmyMen.com.ar
- https://facebook.com/armymenvideogames
- https://instagram.com/armymenchannel
- https://twitter.com/armymenchannel
- https://discord.com/invite/VfbqahDyUB
#ArmyMen #ArmyMenWorldWar #WorldWar #Playstation1 #PSX #PS1 #EPSXE #PSP
Unstoppable Leadership Spotlight by Jaclyn Strominger. Telesales expert secrets with Richard Blank.
Are you a visionary leader navigating the challenges of growing a cohesive team, work ethics, and culture or an entrepreneur working to scale your business and create unstoppable growth? The "Unstoppable Leadership Spotlight: Influential Leaders and Their Game-Changing Insights" podcast is searching for CEOs, VPs, and leaders who are ready to share their stories, challenges, and transformative insights with a global audience. On the "Unstoppable Leadership Spotlight" podcast, we dive deep into the journeys of influential leaders like you, exploring the highs and lows, the challenges and triumphs, and the game-changing insights that have shaped your success. Think you'd be...
At "Unstoppable Leadership Spotlight," I work with entrepreneurs who are starting their business and who have been in business for 10+years. From CEOs and VPs to trailblazing Inventors, High powered Real estate professionals, Mortgage Brokers and High Achieving professional who are ready to level up and be unstoppable. Our podcast is your gateway to discovering the game-changing strategies and leadership insights that drive success.
Richard Blank emphasizes the significance of speaking the local language to build rapport and respect with team members.
Creating a positive corporate culture is paramount for enhancing employee morale and productivity, as demonstrated by Richard's leadership style.
Richard advocates for emotional intelligence and empathy as essential qualities for effective leadership and team management.
The importance of appreciating long-term employees cannot be overstated, as their loyalty and experience contribute significantly to organizational success.
Richard's unique approach to leadership involves gamification and fostering a fun environment, which cultivates employee engagement.
Leadership requires maturity and impulse control, enabling leaders to guide their teams effectively through challenges.
https://youtu.be/9FZaYHIuyUc
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Jaclyn Strominger, Unstoppable Leadership Spotlight, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Our Mission:
As a High Achiever Success Coach, my mission is to propel ambitious individuals to their peak performance in both business and life. I am committed to mentoring and guiding high achievers to transcend their limits, take bold leaps forward, and realize their fullest potential.
By fostering a culture of confidence and excellence, I empower professionals to harness their potential, elevate their aspirations, and achieve profound success. My passion lies in witnessing these transformations and celebrating each milestone, as high achievers not only reach but exceed their goals, becoming confident leaders and innovators in their fields.
Join Us on This Journey: Be Our Next Guest
Whether you're a leader aiming to elevate your career, an entrepreneur seeking inspiration, or an innovator looking to make your mark, "Unstoppable Leadership Spotlight" offers you the insights and inspiration you need to soar. Tune in to our episodes and unlock the strategies that will propel you to the next level.
Together, let's break barriers, shatter limits, and create a future of unparalleled success.
Unlocking Potential, Inspiring Boldness, and Leading with Purpose
Jaclyn Strominger:
Hello! I'm Jaclyn, a High-Performance Leadership Coach dedicated to empowering CEOs, entrepreneurs, and professionals to achieve unparalleled growth and lead with unwavering purpose.
My Journey
Since college, I developed this inner drive & purpose. Finding this in myself, has led me to develop my passion to help others not only find their passion, but go for excellence. I am committed to helping others realize their full potential. I developed skills which I use to help others break barriers and achieve greatness.
My Skills
High-Performance Coaching
Leadership Development
Business Strategy & Growth
Transformational Leadership
Networking Strategy
Executive Communication
Strategic Planning & Vision Mapping
Energy Leadership Index (ELI) Assessments
Personal Branding
Team Building & Collaboration
Mindset & Confidence Coaching
Emotional Intelligence (EQ) Development
Problem-Solving & Decision-Making
My Approach
I believe in creating a personalized coaching experience that blends empathy with strategic insight. By leveraging your unique strengths and addressing your challenges, I design actionable strategies that drive growth, ignite boldness, and instill a deep sense of purpose in your leadership journey.
Achievements
Successfully coached over 100 professionals, leading to significant personal and professional growth.
Spearheaded leadership workshops that have transformed organizational cultures.
Recognized for innovative approaches in leadership development and high-performance coaching.
Professional Goals
My mission is to continue empowering leaders to unlock their full potential, fostering environments where boldness and purpose drive success. I aim to expand my reach, impacting more professionals and organizations through transformative coaching and leadership development programs.
Services
One-on-one high-performance leadership coaching
Executive workshops and seminars
Strategic business growth consulting
Networking strategy development
Transformational leadership programs
Why I Do What I Do
I am driven by the impact that empowered leadership can have on individuals and organizations. Knowing first hand what a leader can and can't do for a career, confidence and beyond, fuels my passion. Along with seeing my clients soar!
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#jaclynstrominger #UnstoppableLeadership Spotlight #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Navigating the complexities of modern logistics demands robust and efficient software solutions, particularly for Non-Vessel Operating Common Carriers (NVOCCs). In this dynamic environment, "JBM" stands out as a comprehensive nvocc liner management software designed to streamline operations and enhance profitability.
Here's a closer look at how JBM addresses the critical needs of logistics companies:
• Core Functionality:
o JBM provides a powerful nvocc liner management system that facilitates seamless management of shipments, documentation, and financial transactions.
o It serves as a complete nvocc shipping software, handling everything from booking and tracking to invoicing and reporting.
• Key Benefits:
o By implementing JBM, logistics companies can significantly improve operational efficiency, reduce errors, and enhance customer satisfaction.
o JBM, as a leading example of software for nvoccs, helps to automate many of the time consuming task's that are needed for NVOCC operations.
o It is a complete nvocc software solution.
• Industry Solutions:
o Recognizing the diverse needs of the logistics sector, JBM offers tailored nvocc software solutions that cater to specific requirements.
o This is a top product provided by one of the better known nvocc software companies.
• Focus on NVOCC Liner Operations:
o JBM is specifically engineered to optimize nvocc liner operations, providing real-time visibility and control over the entire shipping process.
o The nvocc liner software helps to keep track of all of the data that is needed to run a successful NVOCC operation.
In conclusion, JBM's comprehensive suite of features makes it a valuable asset for logistics companies seeking to enhance their NVOCC operations.
Army Men: World War - Mission 2
Mission: It Takes a Village
Mission Briefing:
The Tan have set up a communications tower in a village north of your location. The village entrance is guarded by caliber 50 twins machineguns. Enter the village and destroy the communications tower.
Follow us on our social media and website for more exclusive content:
- https://ArmyMen.com.ar
- https://facebook.com/armymenvideogames
- https://instagram.com/armymenchannel
- https://twitter.com/armymenchannel
- https://discord.com/invite/VfbqahDyUB
World War has been declared!
The Green and Tan nations have broken off peace talks. There is no choice but to prepare for a full-scale battle. Only after storming the shores of the enemy homeland, traversing dense jungles, and securing war-torn cities does final victory await. Dive back into the trenches!
Real combat. Plastic men.
Plot:
In the sequel to the best-selling Army Men and Army Men 3D, you lead the Green Army in a fierce battle against your nemesis: the Tan. Carefully guide your troops through a deadly barrage of enemy fire in over 16 missions covering five different terrains. Only the best military minds will prevail in this fiery ground infantry battle. There are plenty of weapons at your disposal: blast away with the howitzer, shred plastic with the twin .50-caliber machine gun, or silently stab the enemy with your sharp bayonet. Never before has plastic warfare reached this size and scale.
Summary:
Army Men: World War (or Army Men: Operation Meltdown in Europe) is a third-person shooter (real-time tactical RTS in the Microsoft Windows version). It is a video game developed and published by The 3DO Company for PlayStation and Microsoft Windows. This game began its own subseries, the Army Men World War.
This game focuses solely on combat in the Plastic World, and most missions are based on World War II. Some fans consider the World War games to be prequels to the main games (Army Men, Army Men II, and Toys in Space).
It was released for PlayStation and PC in 2000; however, the two versions of the game are very different from each other.
PlayStation Version:
The PlayStation version is a third-person shooter similar to Army Men 3D with a heavy emphasis on fast-paced combat and critical thinking. Unlike Sarge's Heroes, the player can use vehicles during the campaign and has a more realistic and gritty tone than many of the Army Men games.
PC Version:
The PC version plays more like its predecessors (Army Men, Army Men II, and Toys in Space) but with more focus on soldier management.
This version of the game was often considered the best Army Men multiplayer by the fanbase for its robust gameplay that allowed for many strategic options.
- Wield a devastating arsenal of World War II weaponry, including: grenades, mortars, bayonets, howitzers, flamethrowers, assault rifles, bazookas, and twin .50-caliber machine guns.
- Command tanks (battle tanks), jeeps, and boats when the situation calls for heavy firepower or increased mobility.
#ArmyMen #ArmyMenWorldWar #WorldWar #Playstation1 #PSX #PS1 #EPSXE #PSP
Tag Your Squad – Ride Together, Rule the Roads
There’s something electrifying about solo rides—the focus, the freedom, the silence. But let’s be honest, nothing compares to the thrill of riding with your squad. The synchronized throttles, the shared turns, the laughter over chai breaks, and that unspoken bond forged by the road—riding with your crew hits different.
If you live for weekend escapes, mountain curves, or city rides that feel like a mini adventure, then it’s time to tag your squad, gear up, and rule the roads together. Whether you're part of a tight-knit riding group or assembling your dream crew, nothing says power like a pack of bikers riding in style and sync.
Gear Up Like a Unit
When your crew pulls up at a signal or takes over a stretch of highway, heads should turn—and not just because of your bikes. Matching or coordinated gear takes your group presence to the next level. From full-face helmets in a unified color scheme to riding jackets that echo a shared identity, gear is how your team makes a statement without saying a word.
Helmets from brands like HJC, Arai, Shoei, and Ruroc not only offer premium safety but let your squad look like a force.
Want that squad aesthetic? Go for textile jackets from Revit, Alpinestars, or Rynox that combine performance with visual edge.
Match gloves, boots, and accessories—and your team looks like a coordinated machine, not just a group of riders.
Ride with Comfort & Confidence
Group rides are about endurance. You’ll cover long distances, change terrains, and face unpredictable conditions. That’s why comfort and reliability are key.
Mesh-lined jackets for ventilation, hydration backpacks, intercom systems from Sena or Cardo for mid-ride jokes and alerts—gear up to enjoy the ride, not just survive it.
With group comms, there's no need for risky hand signals. Warn about potholes, plan pit stops, or just vibe to shared playlists.
And when it rains? Let your squad glide through the downpour with waterproof gear that keeps spirits high and backsides dry.
Squad Goals? Safety First. Always.
Your crew isn’t just a riding group—it’s a family. That means looking out for one another, starting with safety.
DOT, ECE, or SNELL-certified helmets
CE Level 2 body armor
Proper boots and gloves
Visibility gear for night rides
No compromises. When everyone rides safe, everyone rides again.
Squad Up at Bikegear.in
At Bikegear.in, we’ve got everything your team needs to ride together in style, comfort, and safety. From matching helmets to group discounts on riding gear, we make sure your crew stays ready for every road.
Pan India shipping
Squad-size orders? Call +91 9610311313
Explore gear now at Bikegear.in
Threads of Enlightenment podcast. Host Ken Primus interviews expat CEO Richard Blank
Threads of Enlightenment: Unlocking Your Best Self, is your gateway to discovering life-changing principles of self-development and growth. We dive into inspiring stories of resilience, healing, and transformation. From overcoming devastating challenges like mental illness, substance abuse, and financial loss to learning how to embrace your inner power, this podcast celebrates the indomitable human spirit. Tune in to learn actionable steps for overcoming fear and achieving your desired outcome. Whether you're battling anxiety or looking for guidance on personal growth, Threads of Enlightenment is here to inspire your journey.
From Philly to Costa Rica: Watch how one man's bold move at 51 transformed his life and opened doors to unexpected dreams. Richard shares his inspiring journey of leaving Philadelphia behind to embrace a new chapter in Costa Rica, proving it's never too late to reinvent yourself.
After building a successful life, Richard now explores new passions including writing children's books, art, and music. His story shows how stepping out of your comfort zone can lead to extraordinary opportunities and personal growth.
Discover how this former Philadelphia native found purpose through giving back, creating a scholarship for language students, and embracing a simpler, more fulfilling lifestyle. Richard's journey reminds us that success isn't just about material wealth - it's about gratitude, continuous learning, and having the courage to follow your dreams, no matter your age.
Join us for an authentic conversation about second chances, finding happiness in unexpected places, and the wisdom that comes from embracing both life's challenges and opportunities. Perfect for anyone considering a major life change or seeking inspiration to pursue their dreams.
From leaving Philadelphia to building a thriving 150-person company in Costa Rica, this is the story of how taking a leap of faith led to creating something extraordinary. After working in call centers for 4 years, I saw an opportunity to build something different - a company focused on advanced communication, conflict management, and genuine human connection. Unlike massive corporate call centers, we've created an environment where employees aren't just numbers - they're part of a community where mentorship, growth, and second chances matter. With pinball machines, arcade games, and a culture that values personal development, we've proven that sometimes the best business decisions come from following an unconventional path. Join me as I share my 16-year journey of building a company that puts people first, the challenges of international business ownership, and why leaving my comfort zone in Philly was the best decision I ever made.
Richard's leap of faith led to a life-changing adventure. Hear how this man from Philadelphia found love, purpose, and success after moving to Costa Rica on a whim. Richard shares his journey of learning Spanish, embracing a new culture, and building a thriving business. Discover the power of stepping out of your comfort zone and following your dreams. Richard discuss overcoming fears, seizing opportunities, and finding fulfillment in unexpected places. Get inspired to take your own leap of faith and create the life you've always wanted.
Discover practical wisdom about cultural adaptation, language learning, and the courage it takes to chart your own path. Richard's story demonstrates how taking calculated risks and staying true to your passions can create a life more fulfilling than you ever imagined.
Whether you're dreaming of living abroad, learning a new language, or simply seeking inspiration to make a bold life change, this episode offers valuable insights and motivation. Richard's journey shows that with dedication, cultural sensitivity, and an open heart, you can create success anywhere in the world.
Takeaways
Time is valuable and should be respected
Compliments have the power to change someone's state
Embracing new experiences and taking risks can lead to personal growth
Learning a new language opens doors and allows for deeper connections
Following your passion can lead to a fulfilling and meaningful life. Becoming a disciple and practicing discipline in daily life is powerful and trains the mind.
Giving back to the community that has enriched your life is important.
Simplicity and gratitude are key to finding happiness and fulfillment.
Success is built on a million thank yous and the support of mentors and loved ones.
Embrace challenges and setbacks as part of the journey and learn from them.
CHAPTERS:
00:00 - Intro
02:02 - Serving Mankind: Purpose and Impact
04:06 - Family Background and Influence
09:28 - School Experience: Lessons and Growth
17:16 - Genesis of Spanish: Origins and Development
22:05 - Falling in Love: Personal Journey
27:18 - Adapting to Costa Rican Culture and Lifestyle
32:47 - Becoming a Disciple: Spiritual Growth
35:30 - Richard's Business Journey: Starting Out
41:10 - Employee Departure: Values and Expectations
43:15 - Unique Qualities: What Sets Us Apart
47:40 - Richard’s Heartbeat: Core Values
48:40 - Life After Retirement: Richard’s Plans
52:45 - Outro
54:07 - End
Family Upbringing and Its Impact
And when you walk in the space of being present, you notice things. So Richard, one of the things that we do here at Threads of Enlightenment, and I told you we go back in that time machine, You have done much, and I can't wait to get into all of that as we move through your life. One of the things that we do is revisit our starting point, if you will, that starting point and location, and we call it the family. We have mom and dad strangers, and you are a stranger, and you are put into this pod, as they say. And mom and dad is about to deposit some data into you based on their culture, their perception, all of these different things, their programming, their And they're going to begin to put some data information into you so that they want to help you out, as they say, so you can be that good man and that young man on this planet. What was your family like?
Richard's High School Spanish Adventure
That's a wonderful question. And before I tell you about my Renaissance period, I have to compliment your smooth move. My man, I love that last story. Hey man, one of the best things I did. Looking great. Would you put on some of the car? I mean, that's my man. Making moves. That was one of my smooth movements. We all definitely did learn something. Kind of like Mike DeMone with Rat and Fast Times at Richmond. Hi, Ken just taught us. I love it. Anyway. So I'm back in Northeast Philly at my proud Abington High School. And all of my friends were going to be doctors and lawyers and engineers and architects. And they had a plan. I had no plan except sports and girls and goofing around. But my favorite class was Spanish. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence.
Richard's Philosophy: Pay It Forward with Compliments
That's quite simple. On the top of my list is paying it forward with sincere compliments. I don't need to be at one place at one time, one time a year. I can do it all day long. Compliment someone's hair, how they make a sandwich for you with extra pickles. Or somebody takes their time to do something right. It's very easy to give them reinforcements It moves them forward. It moves me forward. It's free. And it sticks. Because that could be the one thing that person needed that day to start that engine. Or really just to get them over the end zone and have a touchdown. And so I look for the thing that's not common, that's unique. So I'm paying closer attention than most that just glance over others. And so it's most importantly for me to make someone feel better about themselves that day. At least one thing out of 10, I can find that's good about them.
And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. The positive reinforcement that I got from a bilingual Spanish speaker, it was like a Mario coin. It wasn't a thousand, but it added up. They said, Richard, go, go, go, go. Here's a couple more words. Richard, let me balance your bike on the grammar here. Let me help you here. All I kept doing was expanding the base, expanding that base and growing. And so by the time I graduated, I had an intermediate level.
https://youtu.be/3a237rFKdlw
https://youtu.be/xxPBm_B-H-0
https://youtu.be/Mf648Pc9uNU
https://youtu.be/h8tRuPqNNDY
https://youtu.be/kh-S4pV3bws
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ken Primus, Threads of Enlightenment podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KenPrimus #ThreadsofEnlightenmentpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Threads of Enlightenment podcast. Host Ken Primus interviews expat CEO Richard Blank
Threads of Enlightenment: Unlocking Your Best Self, is your gateway to discovering life-changing principles of self-development and growth. We dive into inspiring stories of resilience, healing, and transformation. From overcoming devastating challenges like mental illness, substance abuse, and financial loss to learning how to embrace your inner power, this podcast celebrates the indomitable human spirit. Tune in to learn actionable steps for overcoming fear and achieving your desired outcome. Whether you're battling anxiety or looking for guidance on personal growth, Threads of Enlightenment is here to inspire your journey.
From Philly to Costa Rica: Watch how one man's bold move at 51 transformed his life and opened doors to unexpected dreams. Richard shares his inspiring journey of leaving Philadelphia behind to embrace a new chapter in Costa Rica, proving it's never too late to reinvent yourself.
After building a successful life, Richard now explores new passions including writing children's books, art, and music. His story shows how stepping out of your comfort zone can lead to extraordinary opportunities and personal growth.
Discover how this former Philadelphia native found purpose through giving back, creating a scholarship for language students, and embracing a simpler, more fulfilling lifestyle. Richard's journey reminds us that success isn't just about material wealth - it's about gratitude, continuous learning, and having the courage to follow your dreams, no matter your age.
Join us for an authentic conversation about second chances, finding happiness in unexpected places, and the wisdom that comes from embracing both life's challenges and opportunities. Perfect for anyone considering a major life change or seeking inspiration to pursue their dreams.
From leaving Philadelphia to building a thriving 150-person company in Costa Rica, this is the story of how taking a leap of faith led to creating something extraordinary. After working in call centers for 4 years, I saw an opportunity to build something different - a company focused on advanced communication, conflict management, and genuine human connection. Unlike massive corporate call centers, we've created an environment where employees aren't just numbers - they're part of a community where mentorship, growth, and second chances matter. With pinball machines, arcade games, and a culture that values personal development, we've proven that sometimes the best business decisions come from following an unconventional path. Join me as I share my 16-year journey of building a company that puts people first, the challenges of international business ownership, and why leaving my comfort zone in Philly was the best decision I ever made.
Richard's leap of faith led to a life-changing adventure. Hear how this man from Philadelphia found love, purpose, and success after moving to Costa Rica on a whim. Richard shares his journey of learning Spanish, embracing a new culture, and building a thriving business. Discover the power of stepping out of your comfort zone and following your dreams. Richard discuss overcoming fears, seizing opportunities, and finding fulfillment in unexpected places. Get inspired to take your own leap of faith and create the life you've always wanted.
Discover practical wisdom about cultural adaptation, language learning, and the courage it takes to chart your own path. Richard's story demonstrates how taking calculated risks and staying true to your passions can create a life more fulfilling than you ever imagined.
Whether you're dreaming of living abroad, learning a new language, or simply seeking inspiration to make a bold life change, this episode offers valuable insights and motivation. Richard's journey shows that with dedication, cultural sensitivity, and an open heart, you can create success anywhere in the world.
Takeaways
Time is valuable and should be respected
Compliments have the power to change someone's state
Embracing new experiences and taking risks can lead to personal growth
Learning a new language opens doors and allows for deeper connections
Following your passion can lead to a fulfilling and meaningful life. Becoming a disciple and practicing discipline in daily life is powerful and trains the mind.
Giving back to the community that has enriched your life is important.
Simplicity and gratitude are key to finding happiness and fulfillment.
Success is built on a million thank yous and the support of mentors and loved ones.
Embrace challenges and setbacks as part of the journey and learn from them.
CHAPTERS:
00:00 - Intro
02:02 - Serving Mankind: Purpose and Impact
04:06 - Family Background and Influence
09:28 - School Experience: Lessons and Growth
17:16 - Genesis of Spanish: Origins and Development
22:05 - Falling in Love: Personal Journey
27:18 - Adapting to Costa Rican Culture and Lifestyle
32:47 - Becoming a Disciple: Spiritual Growth
35:30 - Richard's Business Journey: Starting Out
41:10 - Employee Departure: Values and Expectations
43:15 - Unique Qualities: What Sets Us Apart
47:40 - Richard’s Heartbeat: Core Values
48:40 - Life After Retirement: Richard’s Plans
52:45 - Outro
54:07 - End
Family Upbringing and Its Impact
And when you walk in the space of being present, you notice things. So Richard, one of the things that we do here at Threads of Enlightenment, and I told you we go back in that time machine, You have done much, and I can't wait to get into all of that as we move through your life. One of the things that we do is revisit our starting point, if you will, that starting point and location, and we call it the family. We have mom and dad strangers, and you are a stranger, and you are put into this pod, as they say. And mom and dad is about to deposit some data into you based on their culture, their perception, all of these different things, their programming, their And they're going to begin to put some data information into you so that they want to help you out, as they say, so you can be that good man and that young man on this planet. What was your family like?
Richard's High School Spanish Adventure
That's a wonderful question. And before I tell you about my Renaissance period, I have to compliment your smooth move. My man, I love that last story. Hey man, one of the best things I did. Looking great. Would you put on some of the car? I mean, that's my man. Making moves. That was one of my smooth movements. We all definitely did learn something. Kind of like Mike DeMone with Rat and Fast Times at Richmond. Hi, Ken just taught us. I love it. Anyway. So I'm back in Northeast Philly at my proud Abington High School. And all of my friends were going to be doctors and lawyers and engineers and architects. And they had a plan. I had no plan except sports and girls and goofing around. But my favorite class was Spanish. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence.
Richard's Philosophy: Pay It Forward with Compliments
That's quite simple. On the top of my list is paying it forward with sincere compliments. I don't need to be at one place at one time, one time a year. I can do it all day long. Compliment someone's hair, how they make a sandwich for you with extra pickles. Or somebody takes their time to do something right. It's very easy to give them reinforcements It moves them forward. It moves me forward. It's free. And it sticks. Because that could be the one thing that person needed that day to start that engine. Or really just to get them over the end zone and have a touchdown. And so I look for the thing that's not common, that's unique. So I'm paying closer attention than most that just glance over others. And so it's most importantly for me to make someone feel better about themselves that day. At least one thing out of 10, I can find that's good about them.
And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. The positive reinforcement that I got from a bilingual Spanish speaker, it was like a Mario coin. It wasn't a thousand, but it added up. They said, Richard, go, go, go, go. Here's a couple more words. Richard, let me balance your bike on the grammar here. Let me help you here. All I kept doing was expanding the base, expanding that base and growing. And so by the time I graduated, I had an intermediate level.
https://youtu.be/3a237rFKdlw
https://youtu.be/xxPBm_B-H-0
https://youtu.be/Mf648Pc9uNU
https://youtu.be/h8tRuPqNNDY
https://youtu.be/kh-S4pV3bws
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ken Primus, Threads of Enlightenment podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KenPrimus #ThreadsofEnlightenmentpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Threads of Enlightenment podcast. Host Ken Primus interviews expat CEO Richard Blank
Threads of Enlightenment: Unlocking Your Best Self, is your gateway to discovering life-changing principles of self-development and growth. We dive into inspiring stories of resilience, healing, and transformation. From overcoming devastating challenges like mental illness, substance abuse, and financial loss to learning how to embrace your inner power, this podcast celebrates the indomitable human spirit. Tune in to learn actionable steps for overcoming fear and achieving your desired outcome. Whether you're battling anxiety or looking for guidance on personal growth, Threads of Enlightenment is here to inspire your journey.
From Philly to Costa Rica: Watch how one man's bold move at 51 transformed his life and opened doors to unexpected dreams. Richard shares his inspiring journey of leaving Philadelphia behind to embrace a new chapter in Costa Rica, proving it's never too late to reinvent yourself.
After building a successful life, Richard now explores new passions including writing children's books, art, and music. His story shows how stepping out of your comfort zone can lead to extraordinary opportunities and personal growth.
Discover how this former Philadelphia native found purpose through giving back, creating a scholarship for language students, and embracing a simpler, more fulfilling lifestyle. Richard's journey reminds us that success isn't just about material wealth - it's about gratitude, continuous learning, and having the courage to follow your dreams, no matter your age.
Join us for an authentic conversation about second chances, finding happiness in unexpected places, and the wisdom that comes from embracing both life's challenges and opportunities. Perfect for anyone considering a major life change or seeking inspiration to pursue their dreams.
From leaving Philadelphia to building a thriving 150-person company in Costa Rica, this is the story of how taking a leap of faith led to creating something extraordinary. After working in call centers for 4 years, I saw an opportunity to build something different - a company focused on advanced communication, conflict management, and genuine human connection. Unlike massive corporate call centers, we've created an environment where employees aren't just numbers - they're part of a community where mentorship, growth, and second chances matter. With pinball machines, arcade games, and a culture that values personal development, we've proven that sometimes the best business decisions come from following an unconventional path. Join me as I share my 16-year journey of building a company that puts people first, the challenges of international business ownership, and why leaving my comfort zone in Philly was the best decision I ever made.
Richard's leap of faith led to a life-changing adventure. Hear how this man from Philadelphia found love, purpose, and success after moving to Costa Rica on a whim. Richard shares his journey of learning Spanish, embracing a new culture, and building a thriving business. Discover the power of stepping out of your comfort zone and following your dreams. Richard discuss overcoming fears, seizing opportunities, and finding fulfillment in unexpected places. Get inspired to take your own leap of faith and create the life you've always wanted.
Discover practical wisdom about cultural adaptation, language learning, and the courage it takes to chart your own path. Richard's story demonstrates how taking calculated risks and staying true to your passions can create a life more fulfilling than you ever imagined.
Whether you're dreaming of living abroad, learning a new language, or simply seeking inspiration to make a bold life change, this episode offers valuable insights and motivation. Richard's journey shows that with dedication, cultural sensitivity, and an open heart, you can create success anywhere in the world.
Takeaways
Time is valuable and should be respected
Compliments have the power to change someone's state
Embracing new experiences and taking risks can lead to personal growth
Learning a new language opens doors and allows for deeper connections
Following your passion can lead to a fulfilling and meaningful life. Becoming a disciple and practicing discipline in daily life is powerful and trains the mind.
Giving back to the community that has enriched your life is important.
Simplicity and gratitude are key to finding happiness and fulfillment.
Success is built on a million thank yous and the support of mentors and loved ones.
Embrace challenges and setbacks as part of the journey and learn from them.
CHAPTERS:
00:00 - Intro
02:02 - Serving Mankind: Purpose and Impact
04:06 - Family Background and Influence
09:28 - School Experience: Lessons and Growth
17:16 - Genesis of Spanish: Origins and Development
22:05 - Falling in Love: Personal Journey
27:18 - Adapting to Costa Rican Culture and Lifestyle
32:47 - Becoming a Disciple: Spiritual Growth
35:30 - Richard's Business Journey: Starting Out
41:10 - Employee Departure: Values and Expectations
43:15 - Unique Qualities: What Sets Us Apart
47:40 - Richard’s Heartbeat: Core Values
48:40 - Life After Retirement: Richard’s Plans
52:45 - Outro
54:07 - End
Family Upbringing and Its Impact
And when you walk in the space of being present, you notice things. So Richard, one of the things that we do here at Threads of Enlightenment, and I told you we go back in that time machine, You have done much, and I can't wait to get into all of that as we move through your life. One of the things that we do is revisit our starting point, if you will, that starting point and location, and we call it the family. We have mom and dad strangers, and you are a stranger, and you are put into this pod, as they say. And mom and dad is about to deposit some data into you based on their culture, their perception, all of these different things, their programming, their And they're going to begin to put some data information into you so that they want to help you out, as they say, so you can be that good man and that young man on this planet. What was your family like?
Richard's High School Spanish Adventure
That's a wonderful question. And before I tell you about my Renaissance period, I have to compliment your smooth move. My man, I love that last story. Hey man, one of the best things I did. Looking great. Would you put on some of the car? I mean, that's my man. Making moves. That was one of my smooth movements. We all definitely did learn something. Kind of like Mike DeMone with Rat and Fast Times at Richmond. Hi, Ken just taught us. I love it. Anyway. So I'm back in Northeast Philly at my proud Abington High School. And all of my friends were going to be doctors and lawyers and engineers and architects. And they had a plan. I had no plan except sports and girls and goofing around. But my favorite class was Spanish. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence.
Richard's Philosophy: Pay It Forward with Compliments
That's quite simple. On the top of my list is paying it forward with sincere compliments. I don't need to be at one place at one time, one time a year. I can do it all day long. Compliment someone's hair, how they make a sandwich for you with extra pickles. Or somebody takes their time to do something right. It's very easy to give them reinforcements It moves them forward. It moves me forward. It's free. And it sticks. Because that could be the one thing that person needed that day to start that engine. Or really just to get them over the end zone and have a touchdown. And so I look for the thing that's not common, that's unique. So I'm paying closer attention than most that just glance over others. And so it's most importantly for me to make someone feel better about themselves that day. At least one thing out of 10, I can find that's good about them.
And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. The positive reinforcement that I got from a bilingual Spanish speaker, it was like a Mario coin. It wasn't a thousand, but it added up. They said, Richard, go, go, go, go. Here's a couple more words. Richard, let me balance your bike on the grammar here. Let me help you here. All I kept doing was expanding the base, expanding that base and growing. And so by the time I graduated, I had an intermediate level.
https://youtu.be/3a237rFKdlw
https://youtu.be/xxPBm_B-H-0
https://youtu.be/Mf648Pc9uNU
https://youtu.be/h8tRuPqNNDY
https://youtu.be/kh-S4pV3bws
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ken Primus, Threads of Enlightenment podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KenPrimus #ThreadsofEnlightenmentpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Threads of Enlightenment podcast. Host Ken Primus interviews expat CEO Richard Blank
Threads of Enlightenment: Unlocking Your Best Self, is your gateway to discovering life-changing principles of self-development and growth. We dive into inspiring stories of resilience, healing, and transformation. From overcoming devastating challenges like mental illness, substance abuse, and financial loss to learning how to embrace your inner power, this podcast celebrates the indomitable human spirit. Tune in to learn actionable steps for overcoming fear and achieving your desired outcome. Whether you're battling anxiety or looking for guidance on personal growth, Threads of Enlightenment is here to inspire your journey.
From Philly to Costa Rica: Watch how one man's bold move at 51 transformed his life and opened doors to unexpected dreams. Richard shares his inspiring journey of leaving Philadelphia behind to embrace a new chapter in Costa Rica, proving it's never too late to reinvent yourself.
After building a successful life, Richard now explores new passions including writing children's books, art, and music. His story shows how stepping out of your comfort zone can lead to extraordinary opportunities and personal growth.
Discover how this former Philadelphia native found purpose through giving back, creating a scholarship for language students, and embracing a simpler, more fulfilling lifestyle. Richard's journey reminds us that success isn't just about material wealth - it's about gratitude, continuous learning, and having the courage to follow your dreams, no matter your age.
Join us for an authentic conversation about second chances, finding happiness in unexpected places, and the wisdom that comes from embracing both life's challenges and opportunities. Perfect for anyone considering a major life change or seeking inspiration to pursue their dreams.
From leaving Philadelphia to building a thriving 150-person company in Costa Rica, this is the story of how taking a leap of faith led to creating something extraordinary. After working in call centers for 4 years, I saw an opportunity to build something different - a company focused on advanced communication, conflict management, and genuine human connection. Unlike massive corporate call centers, we've created an environment where employees aren't just numbers - they're part of a community where mentorship, growth, and second chances matter. With pinball machines, arcade games, and a culture that values personal development, we've proven that sometimes the best business decisions come from following an unconventional path. Join me as I share my 16-year journey of building a company that puts people first, the challenges of international business ownership, and why leaving my comfort zone in Philly was the best decision I ever made.
Richard's leap of faith led to a life-changing adventure. Hear how this man from Philadelphia found love, purpose, and success after moving to Costa Rica on a whim. Richard shares his journey of learning Spanish, embracing a new culture, and building a thriving business. Discover the power of stepping out of your comfort zone and following your dreams. Richard discuss overcoming fears, seizing opportunities, and finding fulfillment in unexpected places. Get inspired to take your own leap of faith and create the life you've always wanted.
Discover practical wisdom about cultural adaptation, language learning, and the courage it takes to chart your own path. Richard's story demonstrates how taking calculated risks and staying true to your passions can create a life more fulfilling than you ever imagined.
Whether you're dreaming of living abroad, learning a new language, or simply seeking inspiration to make a bold life change, this episode offers valuable insights and motivation. Richard's journey shows that with dedication, cultural sensitivity, and an open heart, you can create success anywhere in the world.
Takeaways
Time is valuable and should be respected
Compliments have the power to change someone's state
Embracing new experiences and taking risks can lead to personal growth
Learning a new language opens doors and allows for deeper connections
Following your passion can lead to a fulfilling and meaningful life. Becoming a disciple and practicing discipline in daily life is powerful and trains the mind.
Giving back to the community that has enriched your life is important.
Simplicity and gratitude are key to finding happiness and fulfillment.
Success is built on a million thank yous and the support of mentors and loved ones.
Embrace challenges and setbacks as part of the journey and learn from them.
CHAPTERS:
00:00 - Intro
02:02 - Serving Mankind: Purpose and Impact
04:06 - Family Background and Influence
09:28 - School Experience: Lessons and Growth
17:16 - Genesis of Spanish: Origins and Development
22:05 - Falling in Love: Personal Journey
27:18 - Adapting to Costa Rican Culture and Lifestyle
32:47 - Becoming a Disciple: Spiritual Growth
35:30 - Richard's Business Journey: Starting Out
41:10 - Employee Departure: Values and Expectations
43:15 - Unique Qualities: What Sets Us Apart
47:40 - Richard’s Heartbeat: Core Values
48:40 - Life After Retirement: Richard’s Plans
52:45 - Outro
54:07 - End
Family Upbringing and Its Impact
And when you walk in the space of being present, you notice things. So Richard, one of the things that we do here at Threads of Enlightenment, and I told you we go back in that time machine, You have done much, and I can't wait to get into all of that as we move through your life. One of the things that we do is revisit our starting point, if you will, that starting point and location, and we call it the family. We have mom and dad strangers, and you are a stranger, and you are put into this pod, as they say. And mom and dad is about to deposit some data into you based on their culture, their perception, all of these different things, their programming, their And they're going to begin to put some data information into you so that they want to help you out, as they say, so you can be that good man and that young man on this planet. What was your family like?
Richard's High School Spanish Adventure
That's a wonderful question. And before I tell you about my Renaissance period, I have to compliment your smooth move. My man, I love that last story. Hey man, one of the best things I did. Looking great. Would you put on some of the car? I mean, that's my man. Making moves. That was one of my smooth movements. We all definitely did learn something. Kind of like Mike DeMone with Rat and Fast Times at Richmond. Hi, Ken just taught us. I love it. Anyway. So I'm back in Northeast Philly at my proud Abington High School. And all of my friends were going to be doctors and lawyers and engineers and architects. And they had a plan. I had no plan except sports and girls and goofing around. But my favorite class was Spanish. And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence.
Richard's Philosophy: Pay It Forward with Compliments
That's quite simple. On the top of my list is paying it forward with sincere compliments. I don't need to be at one place at one time, one time a year. I can do it all day long. Compliment someone's hair, how they make a sandwich for you with extra pickles. Or somebody takes their time to do something right. It's very easy to give them reinforcements It moves them forward. It moves me forward. It's free. And it sticks. Because that could be the one thing that person needed that day to start that engine. Or really just to get them over the end zone and have a touchdown. And so I look for the thing that's not common, that's unique. So I'm paying closer attention than most that just glance over others. And so it's most importantly for me to make someone feel better about themselves that day. At least one thing out of 10, I can find that's good about them.
And I don't know about you, but sometimes you got to get the like wake up call. And I got the chills. I said, if I'm the only one. that could speak Spanish out of all my friends. A, I could speak to the girls over there, you know, because they speak Spanish. And B, I might be able to get a job or put se habla espanol on a business card, which gives me an angle. But it wasn't the cute pat on the head parlor trick. My parents thought it was fleeting or a passing moment. The difference was the dedicated practice. I was not the best student. All right, let's be real. But the one class that I did above and beyond was Spanish. It wasn't cramming. It wasn't copying notes. It wasn't study groups. No, man, I was doing the Mr. Miyagi Danielson kicking on the beach. Really, no joke. I was watching the movies, reading the books. And I said, this is good. And I can build on it. And it's flexible because it's everywhere. There's tons of Spanish speakers in Philly and in the world. And every time that I would do my 5%, 7%, one word, maybe a sentence. The positive reinforcement that I got from a bilingual Spanish speaker, it was like a Mario coin. It wasn't a thousand, but it added up. They said, Richard, go, go, go, go. Here's a couple more words. Richard, let me balance your bike on the grammar here. Let me help you here. All I kept doing was expanding the base, expanding that base and growing. And so by the time I graduated, I had an intermediate level.
https://youtu.be/3a237rFKdlw
https://youtu.be/xxPBm_B-H-0
https://youtu.be/Mf648Pc9uNU
https://youtu.be/h8tRuPqNNDY
https://youtu.be/kh-S4pV3bws
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Ken Primus, Threads of Enlightenment podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#KenPrimus #ThreadsofEnlightenmentpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Army Men: World War - Mission 1
Mission: Jungle Beach
Mission Briefing:
You must keep your presence on the island a secret. There is a small outpost deep in the jungle. Kill all enemies and destroy their radio.
World War has been declared!
The Green and Brown nations have broken off peace talks. There is no choice but to prepare for a full-scale battle. Only after storming the shores of the enemy homeland, traversing dense jungles, and securing war-torn cities will final victory await. Dive back into the trenches!
Real combat. Plastic men.
Plot:
In the sequel to the best-selling Army Men and Army Men 3D, you lead the Green Army in a fierce battle against your nemesis: the Browns. Carefully guide your troops through a deadly barrage of enemy fire in over 16 missions covering five different terrains. Only the finest military minds will prevail in this fiery ground infantry battle. There are plenty of weapons at your disposal: blast away with the howitzer, shred plastic with the twin .50-caliber machine gun, or silently stab the enemy with your razor-sharp bayonet. Never before has plastic warfare reached this size and scale.
Overview:
Army Men: World War (or Army Men: Operation Meltdown in Europe) is a third-person shooter (real-time tactical RTS in the Microsoft Windows version). It is a video game developed and published by The 3DO Company for PlayStation and Microsoft Windows. This game launched its own Army Men: World War subseries.
This game focuses solely on combat in the Plastic World, and most of the missions are based on World War II. Some fans consider the World War II games to be prequels to the main games (Army Men, Army Men II, and Toys in Space).
It was released for PlayStation and PC in 2000; however, both versions of the game are very different from each other.
PlayStation Version:
The PlayStation version is a third-person shooter similar to Army Men 3D with a heavy emphasis on fast-paced combat and critical thinking. Unlike Sarge's Heroes, the player can use vehicles during the campaign and has a more realistic and gritty tone than many of the Army Men games.
PC Version:
The PC version plays more like its predecessors (Army Men, Army Men II, and Toys in Space) but with more focus on soldier management.
This version of the game was often considered the best Army Men multiplayer by the fanbase due to its robust gameplay that allowed for many strategic options.
- Wield a devastating arsenal of World War II weaponry, including grenades, mortars, bayonets, howitzers, flamethrowers, assault rifles, bazookas, and twin .50-caliber machine guns.
- Command tanks (cars), jeeps, and boats when the situation calls for heavy firepower or increased mobility.
#ArmyMen #ArmyMenWorldWar #WorldWar #Playstation1 #PSX #PS1 #EPSXE #PSP
The B2B Influence Podcast. The Importance of Relationship-Building in Telesales with Richard Blank
Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect with a highly engaged audience of industry peers and decision-makers.
At The B2B Influence Podcast, we showcase the brilliance, values, and strategies of B2B industry leaders who are shaping the future. Our podcast spotlights trailblazers who are redefining how businesses market to small and mid-sized companies, setting new standards in innovation, transparency, and growth. Whether you’re a marketing executive, a data analytics expert, or a business leader with a vision, this is the podcast for you. Join us as we celebrate the achievements of industry pioneers and uncover actionable insights to fuel your success.
In this episode of The Marketing Vanguard: Leading Voices in B2B Innovation, Paula Chiocchi interviews the President, CEO, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard explores the crucial role of call centers in the marketing-to-sales pipeline, emphasizing the importance of human connection and empathy in telemarketing.
Richard discusses balancing inbound and outbound calls, the significance of soft skills, and the operational challenges of converting leads. He advocates for quality interactions over quantity, effective follow-up, and maintaining realistic expectations. Richard underscores the enduring value of personal connections in customer service and telemarketing.
Paula Chiocchi, president and CEO of Outward Media, Inc. (OMI), is a marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Advice for Selecting a Call Center
What kind of advice would you give for people in searching for a call center, whether outbound or inbound? Good cop and bad cop. Let's go bad cop first. You got to make sure that they are a company that follows all legal laws. I follow all business and banking laws in the United States with my company that's out of Florida. They in turn hire my company in Costa Rica, which follows all the labor laws here. I'm not going to be a fall guy for anybody. I'm a guest here. I have to pay the Caja. I got to do the Aguinaldo. I got to pay everything. And it costs money to run a business overseas. There's benefits to it. But then again, I'm not here to hide away. Google me
Handling Difficult Calls with Empathy
And I've also learned that if you allow somebody to vent, remember the cartoons when steam would go out of someone's ears? I do. I have a profanity rule. If they curse at you, Paula, they get a warning. They do it a second time, you can hang up. But if they're venting and they're getting it out, I'll let you do it. And then I'm going to give you some Philly guilt. I'm going to go, hey, Paolo, you done yet? You want to curse some more? And you go, Richard, I'm so sorry. I go, may we begin again? And you say, yes, we may. And then look at that sort of foundation. Now you have a client for life. And that's how you're training your people. It's maturity. Yeah. You can't take it personal. And you think about it. You're speaking to someone's worst day. Something broke. For an example, we work with a law firm. So we do level one intake coordinators for wrongful termination and disability. So imagine that extended empathy when people are calling us after they've been fired. And so we can cradle these calls. And I think those specific soft skills are the things some people might be lacking today.
Introduction and Impact of Call Centers
Hi, this is Paula Kiyoki. I'm the CEO and founder of Outward Media. We go by OMI. And this is the Marketing Vanguard Leading Voices in B2B Innovation podcast. Today, we are fortunate to have Richard Blank. Richard is the president and bilingual, I want to get this right, bilingual telemarketing trainer at the Costa Rica Call Center. Welcome, Richard. So happy to be with you and your audience today. And I was just telling Richard that I'm jealous that I haven't been to Costa Rica. So Richard's an expert in all things telemarketing, telemarketing and call centers. And so we're going to ask him a few questions today and get his expertise. Richard, at what point in the marketing to sales pipeline do you see call centers having the greatest impact? And how do you define that sweet spot between MQL and SQL? Well, I believe that A.I., a computer can never replace empathy. They can't give you a hug. And so you will use it for gathering and to make things easier, bring it to the 10 yard line, so to speak. But you and I need to bring that ball into the end zone.
https://youtu.be/bzJze5vXiuM
https://youtu.be/yIF8TGySqIA
https://youtu.be/w8aGC09Yy-4
https://youtu.be/MZT8pkqrdDo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The B2B Influence PodcastPaula Chiocchi, The Marketing Vanguard, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
As a B2B business leader and data innovator my work has led to dramatic increases in both revenue and digital marketing campaign ROI for hundreds of Fortune 2000 and midmarket firms. I’ve driven nearly $300 million in revenue for a single Fortune 500 client in one year.
My priority is to deliver more desirable business outcomes -- using accurate high-quality data to fuel success for Omni-channel digital marketing campaigns. OMI’s mission is to turn data into revenue and results. We use our database of more than 20+ million businesses and 145+ million B2BC contacts—which include email addresses and digital IDs backed by the industry’s first 95% email validity guarantee.
Since 1998, I’ve made a name for myself as an award-winning B2B marketing innovator – and the driving force behind the world’s largest SMB database.
The fast pace of business has been a constant in my career. That’s why it’s been important for me to create balance. My love of Asian art has influenced a Zen attitude that drives my approach to problem solving in both my business and my personal life. The philosophy I share with my team and business partners and clients is to speak up when something isn’t right so that, together, we can fix it.
As a military brat, I was exposed to many places, peoples and cultures. That stopped at 21 with the death of my father. Still in college, I helped my mother reengineer her life and learned self-reliance and responsibility that cannot be taught in a classroom.
Running a business is exhilarating but also filled with challenges. So, sharing my expertise and the lessons I’ve learned is important to me. I take every opportunity to mentor new entrepreneurs and those just getting started in their careers--to give them advice and encouragement and guide them on a path to success.
It’s also why I write: for our company blog, Forbes Advisory Circle, and other outlets. If you could ask me one thing, what would that be? Take a moment and message me.
Paula Chiocchi, CEO and founder of OMI, is an award-winning marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services.
Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Our Story
If a business wants to grow, it needs to find new customers. Since our founding in 1998, OMI has been dedicated to empowering companies to do just that.
Connect with your ideal prospects using our high-quality B2B2C data.
Add accuracy, precision targeting, and scale to your modern digital marketing initiatives.
Our Data
Our master B2B database contains omni-channel marketing data including verified business email addresses with 95% validity, on average. Leveraging multiple data sources and proprietary matching and quality algorithms, we provide the freshest contact data in the industry to ensure you achieve optimal marketing results.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services. Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheB2BInfluencePodcast #PaulaChiocchi #TheMarketingVanguard #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The Value of Personal Touch in Customer Service
And so when we used to leave very detailed voice messages, And do really good tailor made emails. We almost not only matched a conversion ratio but sometimes exceeded it because more people prefer that non voice so we almost had to make that sort of adjustment and then went into other sort of phone call so That's the way that I see it. But it is a means to an end. And people like myself, I would rather call you than text. And if I'm calling a company, I'm going to press zero so I can speak with somebody. And so I do believe that there will be a market for my type of services. I think there is, right? Yeah. Look what Hollywood did. They all hate telemarketers. Do you hate us more than used car salesmen? Look what they've done to us. But think about customer service. I had an experience recently where I bought something and it didn't get delivered and then they wouldn't answer the emails. There was no chat. There was no phone number. And it was a less expensive price than another website, but I didn't get any service. So I canceled and I paid more at a different website because there was some service involved in it. Sometimes people want to talk to somebody, at least I do.
The B2B Influence Podcast. The Importance of Relationship-Building in Telesales with Richard Blank
Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect with a highly engaged audience of industry peers and decision-makers.
At The B2B Influence Podcast, we showcase the brilliance, values, and strategies of B2B industry leaders who are shaping the future. Our podcast spotlights trailblazers who are redefining how businesses market to small and mid-sized companies, setting new standards in innovation, transparency, and growth. Whether you’re a marketing executive, a data analytics expert, or a business leader with a vision, this is the podcast for you. Join us as we celebrate the achievements of industry pioneers and uncover actionable insights to fuel your success.
In this episode of The Marketing Vanguard: Leading Voices in B2B Innovation, Paula Chiocchi interviews the President, CEO, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard explores the crucial role of call centers in the marketing-to-sales pipeline, emphasizing the importance of human connection and empathy in telemarketing.
Richard discusses balancing inbound and outbound calls, the significance of soft skills, and the operational challenges of converting leads. He advocates for quality interactions over quantity, effective follow-up, and maintaining realistic expectations. Richard underscores the enduring value of personal connections in customer service and telemarketing.
Paula Chiocchi, president and CEO of Outward Media, Inc. (OMI), is a marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Advice for Selecting a Call Center
What kind of advice would you give for people in searching for a call center, whether outbound or inbound? Good cop and bad cop. Let's go bad cop first. You got to make sure that they are a company that follows all legal laws. I follow all business and banking laws in the United States with my company that's out of Florida. They in turn hire my company in Costa Rica, which follows all the labor laws here. I'm not going to be a fall guy for anybody. I'm a guest here. I have to pay the Caja. I got to do the Aguinaldo. I got to pay everything. And it costs money to run a business overseas. There's benefits to it. But then again, I'm not here to hide away. Google me
Handling Difficult Calls with Empathy
And I've also learned that if you allow somebody to vent, remember the cartoons when steam would go out of someone's ears? I do. I have a profanity rule. If they curse at you, Paula, they get a warning. They do it a second time, you can hang up. But if they're venting and they're getting it out, I'll let you do it. And then I'm going to give you some Philly guilt. I'm going to go, hey, Paolo, you done yet? You want to curse some more? And you go, Richard, I'm so sorry. I go, may we begin again? And you say, yes, we may. And then look at that sort of foundation. Now you have a client for life. And that's how you're training your people. It's maturity. Yeah. You can't take it personal. And you think about it. You're speaking to someone's worst day. Something broke. For an example, we work with a law firm. So we do level one intake coordinators for wrongful termination and disability. So imagine that extended empathy when people are calling us after they've been fired. And so we can cradle these calls. And I think those specific soft skills are the things some people might be lacking today.
Introduction and Impact of Call Centers
Hi, this is Paula Kiyoki. I'm the CEO and founder of Outward Media. We go by OMI. And this is the Marketing Vanguard Leading Voices in B2B Innovation podcast. Today, we are fortunate to have Richard Blank. Richard is the president and bilingual, I want to get this right, bilingual telemarketing trainer at the Costa Rica Call Center. Welcome, Richard. So happy to be with you and your audience today. And I was just telling Richard that I'm jealous that I haven't been to Costa Rica. So Richard's an expert in all things telemarketing, telemarketing and call centers. And so we're going to ask him a few questions today and get his expertise. Richard, at what point in the marketing to sales pipeline do you see call centers having the greatest impact? And how do you define that sweet spot between MQL and SQL? Well, I believe that A.I., a computer can never replace empathy. They can't give you a hug. And so you will use it for gathering and to make things easier, bring it to the 10 yard line, so to speak. But you and I need to bring that ball into the end zone.
https://youtu.be/bzJze5vXiuM
https://youtu.be/yIF8TGySqIA
https://youtu.be/w8aGC09Yy-4
https://youtu.be/MZT8pkqrdDo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The B2B Influence PodcastPaula Chiocchi, The Marketing Vanguard, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
As a B2B business leader and data innovator my work has led to dramatic increases in both revenue and digital marketing campaign ROI for hundreds of Fortune 2000 and midmarket firms. I’ve driven nearly $300 million in revenue for a single Fortune 500 client in one year.
My priority is to deliver more desirable business outcomes -- using accurate high-quality data to fuel success for Omni-channel digital marketing campaigns. OMI’s mission is to turn data into revenue and results. We use our database of more than 20+ million businesses and 145+ million B2BC contacts—which include email addresses and digital IDs backed by the industry’s first 95% email validity guarantee.
Since 1998, I’ve made a name for myself as an award-winning B2B marketing innovator – and the driving force behind the world’s largest SMB database.
The fast pace of business has been a constant in my career. That’s why it’s been important for me to create balance. My love of Asian art has influenced a Zen attitude that drives my approach to problem solving in both my business and my personal life. The philosophy I share with my team and business partners and clients is to speak up when something isn’t right so that, together, we can fix it.
As a military brat, I was exposed to many places, peoples and cultures. That stopped at 21 with the death of my father. Still in college, I helped my mother reengineer her life and learned self-reliance and responsibility that cannot be taught in a classroom.
Running a business is exhilarating but also filled with challenges. So, sharing my expertise and the lessons I’ve learned is important to me. I take every opportunity to mentor new entrepreneurs and those just getting started in their careers--to give them advice and encouragement and guide them on a path to success.
It’s also why I write: for our company blog, Forbes Advisory Circle, and other outlets. If you could ask me one thing, what would that be? Take a moment and message me.
Paula Chiocchi, CEO and founder of OMI, is an award-winning marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services.
Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Our Story
If a business wants to grow, it needs to find new customers. Since our founding in 1998, OMI has been dedicated to empowering companies to do just that.
Connect with your ideal prospects using our high-quality B2B2C data.
Add accuracy, precision targeting, and scale to your modern digital marketing initiatives.
Our Data
Our master B2B database contains omni-channel marketing data including verified business email addresses with 95% validity, on average. Leveraging multiple data sources and proprietary matching and quality algorithms, we provide the freshest contact data in the industry to ensure you achieve optimal marketing results.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services. Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheB2BInfluencePodcast #PaulaChiocchi #TheMarketingVanguard #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The Value of Personal Touch in Customer Service
And so when we used to leave very detailed voice messages, And do really good tailor made emails. We almost not only matched a conversion ratio but sometimes exceeded it because more people prefer that non voice so we almost had to make that sort of adjustment and then went into other sort of phone call so That's the way that I see it. But it is a means to an end. And people like myself, I would rather call you than text. And if I'm calling a company, I'm going to press zero so I can speak with somebody. And so I do believe that there will be a market for my type of services. I think there is, right? Yeah. Look what Hollywood did. They all hate telemarketers. Do you hate us more than used car salesmen? Look what they've done to us. But think about customer service. I had an experience recently where I bought something and it didn't get delivered and then they wouldn't answer the emails. There was no chat. There was no phone number. And it was a less expensive price than another website, but I didn't get any service. So I canceled and I paid more at a different website because there was some service involved in it. Sometimes people want to talk to somebody, at least I do.
The B2B Influence Podcast. The Importance of Relationship-Building in Telesales with Richard Blank
Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect with a highly engaged audience of industry peers and decision-makers.
At The B2B Influence Podcast, we showcase the brilliance, values, and strategies of B2B industry leaders who are shaping the future. Our podcast spotlights trailblazers who are redefining how businesses market to small and mid-sized companies, setting new standards in innovation, transparency, and growth. Whether you’re a marketing executive, a data analytics expert, or a business leader with a vision, this is the podcast for you. Join us as we celebrate the achievements of industry pioneers and uncover actionable insights to fuel your success.
In this episode of The Marketing Vanguard: Leading Voices in B2B Innovation, Paula Chiocchi interviews the President, CEO, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard explores the crucial role of call centers in the marketing-to-sales pipeline, emphasizing the importance of human connection and empathy in telemarketing.
Richard discusses balancing inbound and outbound calls, the significance of soft skills, and the operational challenges of converting leads. He advocates for quality interactions over quantity, effective follow-up, and maintaining realistic expectations. Richard underscores the enduring value of personal connections in customer service and telemarketing.
Paula Chiocchi, president and CEO of Outward Media, Inc. (OMI), is a marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Advice for Selecting a Call Center
What kind of advice would you give for people in searching for a call center, whether outbound or inbound? Good cop and bad cop. Let's go bad cop first. You got to make sure that they are a company that follows all legal laws. I follow all business and banking laws in the United States with my company that's out of Florida. They in turn hire my company in Costa Rica, which follows all the labor laws here. I'm not going to be a fall guy for anybody. I'm a guest here. I have to pay the Caja. I got to do the Aguinaldo. I got to pay everything. And it costs money to run a business overseas. There's benefits to it. But then again, I'm not here to hide away. Google me
Handling Difficult Calls with Empathy
And I've also learned that if you allow somebody to vent, remember the cartoons when steam would go out of someone's ears? I do. I have a profanity rule. If they curse at you, Paula, they get a warning. They do it a second time, you can hang up. But if they're venting and they're getting it out, I'll let you do it. And then I'm going to give you some Philly guilt. I'm going to go, hey, Paolo, you done yet? You want to curse some more? And you go, Richard, I'm so sorry. I go, may we begin again? And you say, yes, we may. And then look at that sort of foundation. Now you have a client for life. And that's how you're training your people. It's maturity. Yeah. You can't take it personal. And you think about it. You're speaking to someone's worst day. Something broke. For an example, we work with a law firm. So we do level one intake coordinators for wrongful termination and disability. So imagine that extended empathy when people are calling us after they've been fired. And so we can cradle these calls. And I think those specific soft skills are the things some people might be lacking today.
Introduction and Impact of Call Centers
Hi, this is Paula Kiyoki. I'm the CEO and founder of Outward Media. We go by OMI. And this is the Marketing Vanguard Leading Voices in B2B Innovation podcast. Today, we are fortunate to have Richard Blank. Richard is the president and bilingual, I want to get this right, bilingual telemarketing trainer at the Costa Rica Call Center. Welcome, Richard. So happy to be with you and your audience today. And I was just telling Richard that I'm jealous that I haven't been to Costa Rica. So Richard's an expert in all things telemarketing, telemarketing and call centers. And so we're going to ask him a few questions today and get his expertise. Richard, at what point in the marketing to sales pipeline do you see call centers having the greatest impact? And how do you define that sweet spot between MQL and SQL? Well, I believe that A.I., a computer can never replace empathy. They can't give you a hug. And so you will use it for gathering and to make things easier, bring it to the 10 yard line, so to speak. But you and I need to bring that ball into the end zone.
https://youtu.be/bzJze5vXiuM
https://youtu.be/yIF8TGySqIA
https://youtu.be/w8aGC09Yy-4
https://youtu.be/MZT8pkqrdDo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The B2B Influence PodcastPaula Chiocchi, The Marketing Vanguard, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
As a B2B business leader and data innovator my work has led to dramatic increases in both revenue and digital marketing campaign ROI for hundreds of Fortune 2000 and midmarket firms. I’ve driven nearly $300 million in revenue for a single Fortune 500 client in one year.
My priority is to deliver more desirable business outcomes -- using accurate high-quality data to fuel success for Omni-channel digital marketing campaigns. OMI’s mission is to turn data into revenue and results. We use our database of more than 20+ million businesses and 145+ million B2BC contacts—which include email addresses and digital IDs backed by the industry’s first 95% email validity guarantee.
Since 1998, I’ve made a name for myself as an award-winning B2B marketing innovator – and the driving force behind the world’s largest SMB database.
The fast pace of business has been a constant in my career. That’s why it’s been important for me to create balance. My love of Asian art has influenced a Zen attitude that drives my approach to problem solving in both my business and my personal life. The philosophy I share with my team and business partners and clients is to speak up when something isn’t right so that, together, we can fix it.
As a military brat, I was exposed to many places, peoples and cultures. That stopped at 21 with the death of my father. Still in college, I helped my mother reengineer her life and learned self-reliance and responsibility that cannot be taught in a classroom.
Running a business is exhilarating but also filled with challenges. So, sharing my expertise and the lessons I’ve learned is important to me. I take every opportunity to mentor new entrepreneurs and those just getting started in their careers--to give them advice and encouragement and guide them on a path to success.
It’s also why I write: for our company blog, Forbes Advisory Circle, and other outlets. If you could ask me one thing, what would that be? Take a moment and message me.
Paula Chiocchi, CEO and founder of OMI, is an award-winning marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services.
Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Our Story
If a business wants to grow, it needs to find new customers. Since our founding in 1998, OMI has been dedicated to empowering companies to do just that.
Connect with your ideal prospects using our high-quality B2B2C data.
Add accuracy, precision targeting, and scale to your modern digital marketing initiatives.
Our Data
Our master B2B database contains omni-channel marketing data including verified business email addresses with 95% validity, on average. Leveraging multiple data sources and proprietary matching and quality algorithms, we provide the freshest contact data in the industry to ensure you achieve optimal marketing results.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services. Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheB2BInfluencePodcast #PaulaChiocchi #TheMarketingVanguard #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The Value of Personal Touch in Customer Service
And so when we used to leave very detailed voice messages, And do really good tailor made emails. We almost not only matched a conversion ratio but sometimes exceeded it because more people prefer that non voice so we almost had to make that sort of adjustment and then went into other sort of phone call so That's the way that I see it. But it is a means to an end. And people like myself, I would rather call you than text. And if I'm calling a company, I'm going to press zero so I can speak with somebody. And so I do believe that there will be a market for my type of services. I think there is, right? Yeah. Look what Hollywood did. They all hate telemarketers. Do you hate us more than used car salesmen? Look what they've done to us. But think about customer service. I had an experience recently where I bought something and it didn't get delivered and then they wouldn't answer the emails. There was no chat. There was no phone number. And it was a less expensive price than another website, but I didn't get any service. So I canceled and I paid more at a different website because there was some service involved in it. Sometimes people want to talk to somebody, at least I do.
The B2B Influence Podcast. The Importance of Relationship-Building in Telesales with Richard Blank
Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect with a highly engaged audience of industry peers and decision-makers.
At The B2B Influence Podcast, we showcase the brilliance, values, and strategies of B2B industry leaders who are shaping the future. Our podcast spotlights trailblazers who are redefining how businesses market to small and mid-sized companies, setting new standards in innovation, transparency, and growth. Whether you’re a marketing executive, a data analytics expert, or a business leader with a vision, this is the podcast for you. Join us as we celebrate the achievements of industry pioneers and uncover actionable insights to fuel your success.
In this episode of The Marketing Vanguard: Leading Voices in B2B Innovation, Paula Chiocchi interviews the President, CEO, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard explores the crucial role of call centers in the marketing-to-sales pipeline, emphasizing the importance of human connection and empathy in telemarketing.
Richard discusses balancing inbound and outbound calls, the significance of soft skills, and the operational challenges of converting leads. He advocates for quality interactions over quantity, effective follow-up, and maintaining realistic expectations. Richard underscores the enduring value of personal connections in customer service and telemarketing.
Paula Chiocchi, president and CEO of Outward Media, Inc. (OMI), is a marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Advice for Selecting a Call Center
What kind of advice would you give for people in searching for a call center, whether outbound or inbound? Good cop and bad cop. Let's go bad cop first. You got to make sure that they are a company that follows all legal laws. I follow all business and banking laws in the United States with my company that's out of Florida. They in turn hire my company in Costa Rica, which follows all the labor laws here. I'm not going to be a fall guy for anybody. I'm a guest here. I have to pay the Caja. I got to do the Aguinaldo. I got to pay everything. And it costs money to run a business overseas. There's benefits to it. But then again, I'm not here to hide away. Google me
Handling Difficult Calls with Empathy
And I've also learned that if you allow somebody to vent, remember the cartoons when steam would go out of someone's ears? I do. I have a profanity rule. If they curse at you, Paula, they get a warning. They do it a second time, you can hang up. But if they're venting and they're getting it out, I'll let you do it. And then I'm going to give you some Philly guilt. I'm going to go, hey, Paolo, you done yet? You want to curse some more? And you go, Richard, I'm so sorry. I go, may we begin again? And you say, yes, we may. And then look at that sort of foundation. Now you have a client for life. And that's how you're training your people. It's maturity. Yeah. You can't take it personal. And you think about it. You're speaking to someone's worst day. Something broke. For an example, we work with a law firm. So we do level one intake coordinators for wrongful termination and disability. So imagine that extended empathy when people are calling us after they've been fired. And so we can cradle these calls. And I think those specific soft skills are the things some people might be lacking today.
Introduction and Impact of Call Centers
Hi, this is Paula Kiyoki. I'm the CEO and founder of Outward Media. We go by OMI. And this is the Marketing Vanguard Leading Voices in B2B Innovation podcast. Today, we are fortunate to have Richard Blank. Richard is the president and bilingual, I want to get this right, bilingual telemarketing trainer at the Costa Rica Call Center. Welcome, Richard. So happy to be with you and your audience today. And I was just telling Richard that I'm jealous that I haven't been to Costa Rica. So Richard's an expert in all things telemarketing, telemarketing and call centers. And so we're going to ask him a few questions today and get his expertise. Richard, at what point in the marketing to sales pipeline do you see call centers having the greatest impact? And how do you define that sweet spot between MQL and SQL? Well, I believe that A.I., a computer can never replace empathy. They can't give you a hug. And so you will use it for gathering and to make things easier, bring it to the 10 yard line, so to speak. But you and I need to bring that ball into the end zone.
https://youtu.be/bzJze5vXiuM
https://youtu.be/yIF8TGySqIA
https://youtu.be/w8aGC09Yy-4
https://youtu.be/MZT8pkqrdDo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The B2B Influence PodcastPaula Chiocchi, The Marketing Vanguard, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
As a B2B business leader and data innovator my work has led to dramatic increases in both revenue and digital marketing campaign ROI for hundreds of Fortune 2000 and midmarket firms. I’ve driven nearly $300 million in revenue for a single Fortune 500 client in one year.
My priority is to deliver more desirable business outcomes -- using accurate high-quality data to fuel success for Omni-channel digital marketing campaigns. OMI’s mission is to turn data into revenue and results. We use our database of more than 20+ million businesses and 145+ million B2BC contacts—which include email addresses and digital IDs backed by the industry’s first 95% email validity guarantee.
Since 1998, I’ve made a name for myself as an award-winning B2B marketing innovator – and the driving force behind the world’s largest SMB database.
The fast pace of business has been a constant in my career. That’s why it’s been important for me to create balance. My love of Asian art has influenced a Zen attitude that drives my approach to problem solving in both my business and my personal life. The philosophy I share with my team and business partners and clients is to speak up when something isn’t right so that, together, we can fix it.
As a military brat, I was exposed to many places, peoples and cultures. That stopped at 21 with the death of my father. Still in college, I helped my mother reengineer her life and learned self-reliance and responsibility that cannot be taught in a classroom.
Running a business is exhilarating but also filled with challenges. So, sharing my expertise and the lessons I’ve learned is important to me. I take every opportunity to mentor new entrepreneurs and those just getting started in their careers--to give them advice and encouragement and guide them on a path to success.
It’s also why I write: for our company blog, Forbes Advisory Circle, and other outlets. If you could ask me one thing, what would that be? Take a moment and message me.
Paula Chiocchi, CEO and founder of OMI, is an award-winning marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services.
Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Our Story
If a business wants to grow, it needs to find new customers. Since our founding in 1998, OMI has been dedicated to empowering companies to do just that.
Connect with your ideal prospects using our high-quality B2B2C data.
Add accuracy, precision targeting, and scale to your modern digital marketing initiatives.
Our Data
Our master B2B database contains omni-channel marketing data including verified business email addresses with 95% validity, on average. Leveraging multiple data sources and proprietary matching and quality algorithms, we provide the freshest contact data in the industry to ensure you achieve optimal marketing results.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services. Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheB2BInfluencePodcast #PaulaChiocchi #TheMarketingVanguard #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The Value of Personal Touch in Customer Service
And so when we used to leave very detailed voice messages, And do really good tailor made emails. We almost not only matched a conversion ratio but sometimes exceeded it because more people prefer that non voice so we almost had to make that sort of adjustment and then went into other sort of phone call so That's the way that I see it. But it is a means to an end. And people like myself, I would rather call you than text. And if I'm calling a company, I'm going to press zero so I can speak with somebody. And so I do believe that there will be a market for my type of services. I think there is, right? Yeah. Look what Hollywood did. They all hate telemarketers. Do you hate us more than used car salesmen? Look what they've done to us. But think about customer service. I had an experience recently where I bought something and it didn't get delivered and then they wouldn't answer the emails. There was no chat. There was no phone number. And it was a less expensive price than another website, but I didn't get any service. So I canceled and I paid more at a different website because there was some service involved in it. Sometimes people want to talk to somebody, at least I do.
The B2B Influence Podcast. The Importance of Relationship-Building in Telesales with Richard Blank
Are you a leader making waves in the B2B marketing space? The B2B Influence podcast is an exclusive platform designed to spotlight exceptional individuals driving innovation, growth, and transformation in industries that market to small and mid-sized businesses. This is your opportunity to share your story, showcase your achievements, and connect with a highly engaged audience of industry peers and decision-makers.
At The B2B Influence Podcast, we showcase the brilliance, values, and strategies of B2B industry leaders who are shaping the future. Our podcast spotlights trailblazers who are redefining how businesses market to small and mid-sized companies, setting new standards in innovation, transparency, and growth. Whether you’re a marketing executive, a data analytics expert, or a business leader with a vision, this is the podcast for you. Join us as we celebrate the achievements of industry pioneers and uncover actionable insights to fuel your success.
In this episode of The Marketing Vanguard: Leading Voices in B2B Innovation, Paula Chiocchi interviews the President, CEO, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard explores the crucial role of call centers in the marketing-to-sales pipeline, emphasizing the importance of human connection and empathy in telemarketing.
Richard discusses balancing inbound and outbound calls, the significance of soft skills, and the operational challenges of converting leads. He advocates for quality interactions over quantity, effective follow-up, and maintaining realistic expectations. Richard underscores the enduring value of personal connections in customer service and telemarketing.
Paula Chiocchi, president and CEO of Outward Media, Inc. (OMI), is a marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Advice for Selecting a Call Center
What kind of advice would you give for people in searching for a call center, whether outbound or inbound? Good cop and bad cop. Let's go bad cop first. You got to make sure that they are a company that follows all legal laws. I follow all business and banking laws in the United States with my company that's out of Florida. They in turn hire my company in Costa Rica, which follows all the labor laws here. I'm not going to be a fall guy for anybody. I'm a guest here. I have to pay the Caja. I got to do the Aguinaldo. I got to pay everything. And it costs money to run a business overseas. There's benefits to it. But then again, I'm not here to hide away. Google me
Handling Difficult Calls with Empathy
And I've also learned that if you allow somebody to vent, remember the cartoons when steam would go out of someone's ears? I do. I have a profanity rule. If they curse at you, Paula, they get a warning. They do it a second time, you can hang up. But if they're venting and they're getting it out, I'll let you do it. And then I'm going to give you some Philly guilt. I'm going to go, hey, Paolo, you done yet? You want to curse some more? And you go, Richard, I'm so sorry. I go, may we begin again? And you say, yes, we may. And then look at that sort of foundation. Now you have a client for life. And that's how you're training your people. It's maturity. Yeah. You can't take it personal. And you think about it. You're speaking to someone's worst day. Something broke. For an example, we work with a law firm. So we do level one intake coordinators for wrongful termination and disability. So imagine that extended empathy when people are calling us after they've been fired. And so we can cradle these calls. And I think those specific soft skills are the things some people might be lacking today.
Introduction and Impact of Call Centers
Hi, this is Paula Kiyoki. I'm the CEO and founder of Outward Media. We go by OMI. And this is the Marketing Vanguard Leading Voices in B2B Innovation podcast. Today, we are fortunate to have Richard Blank. Richard is the president and bilingual, I want to get this right, bilingual telemarketing trainer at the Costa Rica Call Center. Welcome, Richard. So happy to be with you and your audience today. And I was just telling Richard that I'm jealous that I haven't been to Costa Rica. So Richard's an expert in all things telemarketing, telemarketing and call centers. And so we're going to ask him a few questions today and get his expertise. Richard, at what point in the marketing to sales pipeline do you see call centers having the greatest impact? And how do you define that sweet spot between MQL and SQL? Well, I believe that A.I., a computer can never replace empathy. They can't give you a hug. And so you will use it for gathering and to make things easier, bring it to the 10 yard line, so to speak. But you and I need to bring that ball into the end zone.
https://youtu.be/bzJze5vXiuM
https://youtu.be/yIF8TGySqIA
https://youtu.be/w8aGC09Yy-4
https://youtu.be/MZT8pkqrdDo
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
The B2B Influence PodcastPaula Chiocchi, The Marketing Vanguard, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
As a B2B business leader and data innovator my work has led to dramatic increases in both revenue and digital marketing campaign ROI for hundreds of Fortune 2000 and midmarket firms. I’ve driven nearly $300 million in revenue for a single Fortune 500 client in one year.
My priority is to deliver more desirable business outcomes -- using accurate high-quality data to fuel success for Omni-channel digital marketing campaigns. OMI’s mission is to turn data into revenue and results. We use our database of more than 20+ million businesses and 145+ million B2BC contacts—which include email addresses and digital IDs backed by the industry’s first 95% email validity guarantee.
Since 1998, I’ve made a name for myself as an award-winning B2B marketing innovator – and the driving force behind the world’s largest SMB database.
The fast pace of business has been a constant in my career. That’s why it’s been important for me to create balance. My love of Asian art has influenced a Zen attitude that drives my approach to problem solving in both my business and my personal life. The philosophy I share with my team and business partners and clients is to speak up when something isn’t right so that, together, we can fix it.
As a military brat, I was exposed to many places, peoples and cultures. That stopped at 21 with the death of my father. Still in college, I helped my mother reengineer her life and learned self-reliance and responsibility that cannot be taught in a classroom.
Running a business is exhilarating but also filled with challenges. So, sharing my expertise and the lessons I’ve learned is important to me. I take every opportunity to mentor new entrepreneurs and those just getting started in their careers--to give them advice and encouragement and guide them on a path to success.
It’s also why I write: for our company blog, Forbes Advisory Circle, and other outlets. If you could ask me one thing, what would that be? Take a moment and message me.
Paula Chiocchi, CEO and founder of OMI, is an award-winning marketing industry veteran whose mission is to help businesses realize their full potential by effectively reaching their target audiences and converting more prospects into customers.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services.
Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Our Story
If a business wants to grow, it needs to find new customers. Since our founding in 1998, OMI has been dedicated to empowering companies to do just that.
Connect with your ideal prospects using our high-quality B2B2C data.
Add accuracy, precision targeting, and scale to your modern digital marketing initiatives.
Our Data
Our master B2B database contains omni-channel marketing data including verified business email addresses with 95% validity, on average. Leveraging multiple data sources and proprietary matching and quality algorithms, we provide the freshest contact data in the industry to ensure you achieve optimal marketing results.
Under her direction, OMI provides Fortune 1000 firms and other clients fresh, accurate contact data to fuel outbound marketing initiatives and drive sales and profits. An expert and innovator in multi-channel marketing data, Paula has established OMI as a leader in comprehensive email campaign management services. Along with her growing team, her goal is to assist clients in successfully navigating the complex email channel by offering hands-on guidance combined with the highest levels of email deliverability and marketing ROI. Paula began her career with Dun & Bradstreet and developed her skills by creating direct mail, online advertising and email campaigns for leading mortgage companies, financial institutions, telecom, software, online gaming sites, sweepstakes enterprises and e-commerce companies.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#TheB2BInfluencePodcast #PaulaChiocchi #TheMarketingVanguard #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
The Value of Personal Touch in Customer Service
And so when we used to leave very detailed voice messages, And do really good tailor made emails. We almost not only matched a conversion ratio but sometimes exceeded it because more people prefer that non voice so we almost had to make that sort of adjustment and then went into other sort of phone call so That's the way that I see it. But it is a means to an end. And people like myself, I would rather call you than text. And if I'm calling a company, I'm going to press zero so I can speak with somebody. And so I do believe that there will be a market for my type of services. I think there is, right? Yeah. Look what Hollywood did. They all hate telemarketers. Do you hate us more than used car salesmen? Look what they've done to us. But think about customer service. I had an experience recently where I bought something and it didn't get delivered and then they wouldn't answer the emails. There was no chat. There was no phone number. And it was a less expensive price than another website, but I didn't get any service. So I canceled and I paid more at a different website because there was some service involved in it. Sometimes people want to talk to somebody, at least I do.
Buy Now Bell MX-9 Helmet for Off-Road rides online in india
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In this installment of The American Mercury’s series on the 1913 Leo Frank trial, the focus is on Luther Rosser’s closing arguments on August 22–23, 1913, in the case of 13-year-old Mary Phagan’s murder. Using the trial’s Brief of Evidence, the video details Rosser’s defense, where he aggressively challenged Jim Conley’s testimony, accusing him of lying about Frank’s involvement and suggesting Conley committed the murder alone. Rosser also dismissed the forensic evidence, such as Phagan’s blood and hair in the factory, as inconclusive, while framing Frank’s prosecution as a product of antisemitic bias. The episode highlights Rosser’s commanding oratory, though it failed to sway the jury, leading to Frank’s conviction on August 25, 1913. Amidst societal tension, the trial resulted in Frank’s 1915 lynching and the creation of the Anti-Defamation League, a case that continues to provoke discussions on justice and prejudice.
Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank
The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge.
The Common Cents Show is all about Entrepreneurship and Business. Join us for weekly content and strategy.
Richard Blank's Decision to Move to Costa Rica
It was a one in a million opportunity when I was 27 years old back in August of 2000. A friend of mine who owned a center here said, Richie, come down and come and teach English for a couple months. Relax for a little bit, take a break. When I came to Costa Rica, I didn't want to leave. So after those 60 days, I went to my friend and asked if I could stay. And he said, you beat me to the punch. I was just about to offer it to you as well. And just like as you would expect, there were hugs and high fives and smiles. I worked with my friend for four years. I learned the business.
The Real Secret Behind Starting a Business
But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving call center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected.
Understanding Tone and Cadence in Customer Interactions
Let's talk about some of that. I want to hear a piece of that. I want to function as if I was working in your center. So you're training them to hear tone, response, cadence, and a person's voice to respond to that. Is that right? Yeah, you can tell when someone's yelling at you. And you can tell in grandma's fist. So what people need to do is to slow down and severely calm down. And there are some actions. Do you want me to juggle some stuff for you? Sure, I'll give you a couple quick techniques.
https://youtu.be/1z0-Sbk-dVY
https://youtu.be/1xp9CbU_qsM
https://youtu.be/J9W-UU1J0e4
https://youtu.be/U-JmZp7z0Zk
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Micah Logan, the common cents show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Micah Logan is a Small Business Growth Expert, Business Turnaround Specialist, Business Coach, Forbes Contributor, Award-Winning Entrepreneur, and Business Systems Architect.
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Millions of Small Businesses Get Stuck Because Entrepreneurs Don’t Know How to Fix Their Broken Businesses
But They Don’t Have To Stay Stuck because Entrepreneurs have no idea how to fix their broken businesses.
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With the TURNAROUND Framework, we’ll help you regain control, resolve critical issues, and establish a strong foundation. Then, the ALTITUDE Framework guides you to achieve sustainable growth, measurable success, and long-term scalability.
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Assisted with Mergers and Acquisitions
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The Small Business Mastery Framework is a holistic, two-phase system designed to help small business owners like you achieve consistent profitability, operational efficiency, and sustainable growth. This methodology draws on over 20 years of real-world experience in coaching, consulting, and building businesses across industries.
About Micah Logan
Micah Logan is a 20-year award-winning entrepreneur and business coach, who has built a career on ruthless consistency and an unyielding passion for entrepreneurship. Micah’s expertise spans various sectors, from health and wellness to manufacturing and franchising, positioning him as a powerhouse coach for business owners ready to scale into multiple six and seven-figure incomes.
His success record is inarguable. Micah has introduced products to international markets, negotiated global licensing agreements, established national sales organizations, and built national distribution partnerships. His trailblazing achievements have led to significant successes for his companies and measurable outcomes for his partners. His influence in the health and wellness industry is backed by five consecutive "best of" awards, and his impact in franchising was recognized with the Fran-tastic 500 award in 2021 and a top franchise influencer award in 2022.
Micah's coaching approach centers around his unique B.O.P. methodology (Blueprint, Optimize, Position). This strategy empowers business owners to craft a bulletproof blueprint that refines processes and systems, thereby eliminating inefficiencies. The optimization phase sharpens areas that need support, implements KPIs, refines brand messaging, deepens financial understanding, and sets up SOPs for scalable operations. Finally, positioning aligns the business to target the right customers with the right products and services, ensuring the brand message resonates with the business operations.
During the COVID-19 pandemic, Micah demonstrated his commitment to entrepreneurship as part of a team that supported over 540 businesses through the lockdowns. This action highlighted his resolve to transform lives through business ownership.
Micah is also a contributor to Forbes.com’s Entrepreneur and Small Business sections.
If you're ready to optimize your business, refine your processes, and scale your operations, Micah Logan stands ready to guide you to success. Join him on this transformative journey, and let's turn your entrepreneurial dream into a thriving reality.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MicahLogan #thecommoncentsshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Using Language and Strategy to Navigate Business
Personally, sure, speaking Spanish opens doors for me and shows respect. But guess what it also does? It's the James Bond. Sometimes I say, you're no Spico Españolo. They're like, this guy's an idiot. And so I'll sit back. And it's only for selected company. But I'll see if people are sizing me up or saying things about me. I don't need to disclose that to everybody if they have bad intentions. But for the most part, I speak Spanish. But I have used that for my own protection from time to time. And I guess when they see me and I'm a business owner and I wear a suit, you would believe that they would charge more. Let's be realistic. So what do I do? I got my main man out there. I got Ace. he goes to the place. So instead of $100, now it's $45 and transportation. Thank you. Yeah, this is great. And so you need to have the right people that know the right people.
Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank
The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge.
The Common Cents Show is all about Entrepreneurship and Business. Join us for weekly content and strategy.
Richard Blank's Decision to Move to Costa Rica
It was a one in a million opportunity when I was 27 years old back in August of 2000. A friend of mine who owned a center here said, Richie, come down and come and teach English for a couple months. Relax for a little bit, take a break. When I came to Costa Rica, I didn't want to leave. So after those 60 days, I went to my friend and asked if I could stay. And he said, you beat me to the punch. I was just about to offer it to you as well. And just like as you would expect, there were hugs and high fives and smiles. I worked with my friend for four years. I learned the business.
The Real Secret Behind Starting a Business
But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving call center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected.
Understanding Tone and Cadence in Customer Interactions
Let's talk about some of that. I want to hear a piece of that. I want to function as if I was working in your center. So you're training them to hear tone, response, cadence, and a person's voice to respond to that. Is that right? Yeah, you can tell when someone's yelling at you. And you can tell in grandma's fist. So what people need to do is to slow down and severely calm down. And there are some actions. Do you want me to juggle some stuff for you? Sure, I'll give you a couple quick techniques.
https://youtu.be/1z0-Sbk-dVY
https://youtu.be/1xp9CbU_qsM
https://youtu.be/J9W-UU1J0e4
https://youtu.be/U-JmZp7z0Zk
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Micah Logan, the common cents show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Micah Logan is a Small Business Growth Expert, Business Turnaround Specialist, Business Coach, Forbes Contributor, Award-Winning Entrepreneur, and Business Systems Architect.
Are You struggling with inconsistent profits, cash flow crunches, or operational inefficiencies?
DISCOVER the Small Business Mastery System – Your path to fixing cash flow, profits, and operational inefficiencies. Schedule your free discovery session today!
For years, we’ve helped small businesses just like yours overcome challenges and achieve lasting growth
is your business surviving or thriving?
Most small businesses face these challenges in their first 5-7 years, leaving owners overwhelmed and unsure of the next steps.
Discover how we can help your business thrive. Scroll down to learn more about the Small Business Mastery System
Millions of Small Businesses Get Stuck Because Entrepreneurs Don’t Know How to Fix Their Broken Businesses
But They Don’t Have To Stay Stuck because Entrepreneurs have no idea how to fix their broken businesses.
Is it your sales program?
Is it your marketing strategy?
Is it an employee problem?
Have you established the right metrics or Key Performance Indicators to measure how well your company is doing?
but there’s a solution.
Introducing the Small Business Mastery System – a proven two-phase framework designed to stabilize, optimize, and scale your business. Created by Micah Logan, a seasoned entrepreneur, business coach, and consultant with over 20 years of experience running and advising successful companies, this system is built on real-world insights and tested strategies.
With the TURNAROUND Framework, we’ll help you regain control, resolve critical issues, and establish a strong foundation. Then, the ALTITUDE Framework guides you to achieve sustainable growth, measurable success, and long-term scalability.
See Real Results From Business Owners Just Like You
Future Masters Chess Academy – From Leads to Growth
K&T Cleaning Services – Building Efficiency
Meet Micah your partner in business success
Micah Logan is a 20-year award-winning Entrepreneur, Forbes Contributor, and Business Coach who has helped his client achieve the following:
Generate over 2,000 leads
Add $10 million in additional revenue
Open additional locations
Assisted with Mergers and Acquisitions
Improve Revenue to Expense efficiency ratios over 30%
“I achieve these results by tailoring strategies to each business's unique challenges and strengths.”
Micah specializes in turnarounds, business growth strategy, SOP implementation, and brand direction.
Don’t spend another week feeling stuck and overwhelmed. Let’s work together to turn your business into the thriving success it deserves to be.
Book Your Strategy Call Now
Unlock Your Business Potential: Calculate Your Coaching ROI
See how investing in coaching can transform your revenue and profits with our exclusive tool designed for small business owners
The Logan Companies Business Growth Estimator
Discover the potential growth and efficiency improvements your business could achieve with our coaching services.
TURNAROUND Framework: Stabilizes and Fixes Critical Issues
The TURNAROUND Framework focuses on addressing immediate challenges, such as cash flow management, operational inefficiencies, and lead generation. This phase is designed to stabilize your business and set a strong foundation for growth. With actionable steps like aligning accountability, nurturing revenue, and realigning your team, you’ll regain control and clarity.
PHASE II
ALTITUDE Framework: Optimize and Scale for Sustainable Success
The ALTITUDE Framework builds upon the stability achieved in TURNAROUND. This phase introduces advanced strategies for scaling your business, such as leveraging metrics, innovating for growth, and empowering your team with actionable insights. It’s a comprehensive roadmap for achieving long-term success and thriving in a competitive marketplace.
Ready to take the first step? Let's start your transformation journey
The Small Business Mastery Framework is a holistic, two-phase system designed to help small business owners like you achieve consistent profitability, operational efficiency, and sustainable growth. This methodology draws on over 20 years of real-world experience in coaching, consulting, and building businesses across industries.
About Micah Logan
Micah Logan is a 20-year award-winning entrepreneur and business coach, who has built a career on ruthless consistency and an unyielding passion for entrepreneurship. Micah’s expertise spans various sectors, from health and wellness to manufacturing and franchising, positioning him as a powerhouse coach for business owners ready to scale into multiple six and seven-figure incomes.
His success record is inarguable. Micah has introduced products to international markets, negotiated global licensing agreements, established national sales organizations, and built national distribution partnerships. His trailblazing achievements have led to significant successes for his companies and measurable outcomes for his partners. His influence in the health and wellness industry is backed by five consecutive "best of" awards, and his impact in franchising was recognized with the Fran-tastic 500 award in 2021 and a top franchise influencer award in 2022.
Micah's coaching approach centers around his unique B.O.P. methodology (Blueprint, Optimize, Position). This strategy empowers business owners to craft a bulletproof blueprint that refines processes and systems, thereby eliminating inefficiencies. The optimization phase sharpens areas that need support, implements KPIs, refines brand messaging, deepens financial understanding, and sets up SOPs for scalable operations. Finally, positioning aligns the business to target the right customers with the right products and services, ensuring the brand message resonates with the business operations.
During the COVID-19 pandemic, Micah demonstrated his commitment to entrepreneurship as part of a team that supported over 540 businesses through the lockdowns. This action highlighted his resolve to transform lives through business ownership.
Micah is also a contributor to Forbes.com’s Entrepreneur and Small Business sections.
If you're ready to optimize your business, refine your processes, and scale your operations, Micah Logan stands ready to guide you to success. Join him on this transformative journey, and let's turn your entrepreneurial dream into a thriving reality.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MicahLogan #thecommoncentsshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Using Language and Strategy to Navigate Business
Personally, sure, speaking Spanish opens doors for me and shows respect. But guess what it also does? It's the James Bond. Sometimes I say, you're no Spico Españolo. They're like, this guy's an idiot. And so I'll sit back. And it's only for selected company. But I'll see if people are sizing me up or saying things about me. I don't need to disclose that to everybody if they have bad intentions. But for the most part, I speak Spanish. But I have used that for my own protection from time to time. And I guess when they see me and I'm a business owner and I wear a suit, you would believe that they would charge more. Let's be realistic. So what do I do? I got my main man out there. I got Ace. he goes to the place. So instead of $100, now it's $45 and transportation. Thank you. Yeah, this is great. And so you need to have the right people that know the right people.
Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank
The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge.
The Common Cents Show is all about Entrepreneurship and Business. Join us for weekly content and strategy.
Richard Blank's Decision to Move to Costa Rica
It was a one in a million opportunity when I was 27 years old back in August of 2000. A friend of mine who owned a center here said, Richie, come down and come and teach English for a couple months. Relax for a little bit, take a break. When I came to Costa Rica, I didn't want to leave. So after those 60 days, I went to my friend and asked if I could stay. And he said, you beat me to the punch. I was just about to offer it to you as well. And just like as you would expect, there were hugs and high fives and smiles. I worked with my friend for four years. I learned the business.
The Real Secret Behind Starting a Business
But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving call center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected.
Understanding Tone and Cadence in Customer Interactions
Let's talk about some of that. I want to hear a piece of that. I want to function as if I was working in your center. So you're training them to hear tone, response, cadence, and a person's voice to respond to that. Is that right? Yeah, you can tell when someone's yelling at you. And you can tell in grandma's fist. So what people need to do is to slow down and severely calm down. And there are some actions. Do you want me to juggle some stuff for you? Sure, I'll give you a couple quick techniques.
https://youtu.be/1z0-Sbk-dVY
https://youtu.be/1xp9CbU_qsM
https://youtu.be/J9W-UU1J0e4
https://youtu.be/U-JmZp7z0Zk
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Micah Logan, the common cents show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Micah Logan is a Small Business Growth Expert, Business Turnaround Specialist, Business Coach, Forbes Contributor, Award-Winning Entrepreneur, and Business Systems Architect.
Are You struggling with inconsistent profits, cash flow crunches, or operational inefficiencies?
DISCOVER the Small Business Mastery System – Your path to fixing cash flow, profits, and operational inefficiencies. Schedule your free discovery session today!
For years, we’ve helped small businesses just like yours overcome challenges and achieve lasting growth
is your business surviving or thriving?
Most small businesses face these challenges in their first 5-7 years, leaving owners overwhelmed and unsure of the next steps.
Discover how we can help your business thrive. Scroll down to learn more about the Small Business Mastery System
Millions of Small Businesses Get Stuck Because Entrepreneurs Don’t Know How to Fix Their Broken Businesses
But They Don’t Have To Stay Stuck because Entrepreneurs have no idea how to fix their broken businesses.
Is it your sales program?
Is it your marketing strategy?
Is it an employee problem?
Have you established the right metrics or Key Performance Indicators to measure how well your company is doing?
but there’s a solution.
Introducing the Small Business Mastery System – a proven two-phase framework designed to stabilize, optimize, and scale your business. Created by Micah Logan, a seasoned entrepreneur, business coach, and consultant with over 20 years of experience running and advising successful companies, this system is built on real-world insights and tested strategies.
With the TURNAROUND Framework, we’ll help you regain control, resolve critical issues, and establish a strong foundation. Then, the ALTITUDE Framework guides you to achieve sustainable growth, measurable success, and long-term scalability.
See Real Results From Business Owners Just Like You
Future Masters Chess Academy – From Leads to Growth
K&T Cleaning Services – Building Efficiency
Meet Micah your partner in business success
Micah Logan is a 20-year award-winning Entrepreneur, Forbes Contributor, and Business Coach who has helped his client achieve the following:
Generate over 2,000 leads
Add $10 million in additional revenue
Open additional locations
Assisted with Mergers and Acquisitions
Improve Revenue to Expense efficiency ratios over 30%
“I achieve these results by tailoring strategies to each business's unique challenges and strengths.”
Micah specializes in turnarounds, business growth strategy, SOP implementation, and brand direction.
Don’t spend another week feeling stuck and overwhelmed. Let’s work together to turn your business into the thriving success it deserves to be.
Book Your Strategy Call Now
Unlock Your Business Potential: Calculate Your Coaching ROI
See how investing in coaching can transform your revenue and profits with our exclusive tool designed for small business owners
The Logan Companies Business Growth Estimator
Discover the potential growth and efficiency improvements your business could achieve with our coaching services.
TURNAROUND Framework: Stabilizes and Fixes Critical Issues
The TURNAROUND Framework focuses on addressing immediate challenges, such as cash flow management, operational inefficiencies, and lead generation. This phase is designed to stabilize your business and set a strong foundation for growth. With actionable steps like aligning accountability, nurturing revenue, and realigning your team, you’ll regain control and clarity.
PHASE II
ALTITUDE Framework: Optimize and Scale for Sustainable Success
The ALTITUDE Framework builds upon the stability achieved in TURNAROUND. This phase introduces advanced strategies for scaling your business, such as leveraging metrics, innovating for growth, and empowering your team with actionable insights. It’s a comprehensive roadmap for achieving long-term success and thriving in a competitive marketplace.
Ready to take the first step? Let's start your transformation journey
The Small Business Mastery Framework is a holistic, two-phase system designed to help small business owners like you achieve consistent profitability, operational efficiency, and sustainable growth. This methodology draws on over 20 years of real-world experience in coaching, consulting, and building businesses across industries.
About Micah Logan
Micah Logan is a 20-year award-winning entrepreneur and business coach, who has built a career on ruthless consistency and an unyielding passion for entrepreneurship. Micah’s expertise spans various sectors, from health and wellness to manufacturing and franchising, positioning him as a powerhouse coach for business owners ready to scale into multiple six and seven-figure incomes.
His success record is inarguable. Micah has introduced products to international markets, negotiated global licensing agreements, established national sales organizations, and built national distribution partnerships. His trailblazing achievements have led to significant successes for his companies and measurable outcomes for his partners. His influence in the health and wellness industry is backed by five consecutive "best of" awards, and his impact in franchising was recognized with the Fran-tastic 500 award in 2021 and a top franchise influencer award in 2022.
Micah's coaching approach centers around his unique B.O.P. methodology (Blueprint, Optimize, Position). This strategy empowers business owners to craft a bulletproof blueprint that refines processes and systems, thereby eliminating inefficiencies. The optimization phase sharpens areas that need support, implements KPIs, refines brand messaging, deepens financial understanding, and sets up SOPs for scalable operations. Finally, positioning aligns the business to target the right customers with the right products and services, ensuring the brand message resonates with the business operations.
During the COVID-19 pandemic, Micah demonstrated his commitment to entrepreneurship as part of a team that supported over 540 businesses through the lockdowns. This action highlighted his resolve to transform lives through business ownership.
Micah is also a contributor to Forbes.com’s Entrepreneur and Small Business sections.
If you're ready to optimize your business, refine your processes, and scale your operations, Micah Logan stands ready to guide you to success. Join him on this transformative journey, and let's turn your entrepreneurial dream into a thriving reality.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MicahLogan #thecommoncentsshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Using Language and Strategy to Navigate Business
Personally, sure, speaking Spanish opens doors for me and shows respect. But guess what it also does? It's the James Bond. Sometimes I say, you're no Spico Españolo. They're like, this guy's an idiot. And so I'll sit back. And it's only for selected company. But I'll see if people are sizing me up or saying things about me. I don't need to disclose that to everybody if they have bad intentions. But for the most part, I speak Spanish. But I have used that for my own protection from time to time. And I guess when they see me and I'm a business owner and I wear a suit, you would believe that they would charge more. Let's be realistic. So what do I do? I got my main man out there. I got Ace. he goes to the place. So instead of $100, now it's $45 and transportation. Thank you. Yeah, this is great. And so you need to have the right people that know the right people.
Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank
The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge.
The Common Cents Show is all about Entrepreneurship and Business. Join us for weekly content and strategy.
Richard Blank's Decision to Move to Costa Rica
It was a one in a million opportunity when I was 27 years old back in August of 2000. A friend of mine who owned a center here said, Richie, come down and come and teach English for a couple months. Relax for a little bit, take a break. When I came to Costa Rica, I didn't want to leave. So after those 60 days, I went to my friend and asked if I could stay. And he said, you beat me to the punch. I was just about to offer it to you as well. And just like as you would expect, there were hugs and high fives and smiles. I worked with my friend for four years. I learned the business.
The Real Secret Behind Starting a Business
But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving call center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected.
Understanding Tone and Cadence in Customer Interactions
Let's talk about some of that. I want to hear a piece of that. I want to function as if I was working in your center. So you're training them to hear tone, response, cadence, and a person's voice to respond to that. Is that right? Yeah, you can tell when someone's yelling at you. And you can tell in grandma's fist. So what people need to do is to slow down and severely calm down. And there are some actions. Do you want me to juggle some stuff for you? Sure, I'll give you a couple quick techniques.
https://youtu.be/1z0-Sbk-dVY
https://youtu.be/1xp9CbU_qsM
https://youtu.be/J9W-UU1J0e4
https://youtu.be/U-JmZp7z0Zk
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Micah Logan, the common cents show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Micah Logan is a Small Business Growth Expert, Business Turnaround Specialist, Business Coach, Forbes Contributor, Award-Winning Entrepreneur, and Business Systems Architect.
Are You struggling with inconsistent profits, cash flow crunches, or operational inefficiencies?
DISCOVER the Small Business Mastery System – Your path to fixing cash flow, profits, and operational inefficiencies. Schedule your free discovery session today!
For years, we’ve helped small businesses just like yours overcome challenges and achieve lasting growth
is your business surviving or thriving?
Most small businesses face these challenges in their first 5-7 years, leaving owners overwhelmed and unsure of the next steps.
Discover how we can help your business thrive. Scroll down to learn more about the Small Business Mastery System
Millions of Small Businesses Get Stuck Because Entrepreneurs Don’t Know How to Fix Their Broken Businesses
But They Don’t Have To Stay Stuck because Entrepreneurs have no idea how to fix their broken businesses.
Is it your sales program?
Is it your marketing strategy?
Is it an employee problem?
Have you established the right metrics or Key Performance Indicators to measure how well your company is doing?
but there’s a solution.
Introducing the Small Business Mastery System – a proven two-phase framework designed to stabilize, optimize, and scale your business. Created by Micah Logan, a seasoned entrepreneur, business coach, and consultant with over 20 years of experience running and advising successful companies, this system is built on real-world insights and tested strategies.
With the TURNAROUND Framework, we’ll help you regain control, resolve critical issues, and establish a strong foundation. Then, the ALTITUDE Framework guides you to achieve sustainable growth, measurable success, and long-term scalability.
See Real Results From Business Owners Just Like You
Future Masters Chess Academy – From Leads to Growth
K&T Cleaning Services – Building Efficiency
Meet Micah your partner in business success
Micah Logan is a 20-year award-winning Entrepreneur, Forbes Contributor, and Business Coach who has helped his client achieve the following:
Generate over 2,000 leads
Add $10 million in additional revenue
Open additional locations
Assisted with Mergers and Acquisitions
Improve Revenue to Expense efficiency ratios over 30%
“I achieve these results by tailoring strategies to each business's unique challenges and strengths.”
Micah specializes in turnarounds, business growth strategy, SOP implementation, and brand direction.
Don’t spend another week feeling stuck and overwhelmed. Let’s work together to turn your business into the thriving success it deserves to be.
Book Your Strategy Call Now
Unlock Your Business Potential: Calculate Your Coaching ROI
See how investing in coaching can transform your revenue and profits with our exclusive tool designed for small business owners
The Logan Companies Business Growth Estimator
Discover the potential growth and efficiency improvements your business could achieve with our coaching services.
TURNAROUND Framework: Stabilizes and Fixes Critical Issues
The TURNAROUND Framework focuses on addressing immediate challenges, such as cash flow management, operational inefficiencies, and lead generation. This phase is designed to stabilize your business and set a strong foundation for growth. With actionable steps like aligning accountability, nurturing revenue, and realigning your team, you’ll regain control and clarity.
PHASE II
ALTITUDE Framework: Optimize and Scale for Sustainable Success
The ALTITUDE Framework builds upon the stability achieved in TURNAROUND. This phase introduces advanced strategies for scaling your business, such as leveraging metrics, innovating for growth, and empowering your team with actionable insights. It’s a comprehensive roadmap for achieving long-term success and thriving in a competitive marketplace.
Ready to take the first step? Let's start your transformation journey
The Small Business Mastery Framework is a holistic, two-phase system designed to help small business owners like you achieve consistent profitability, operational efficiency, and sustainable growth. This methodology draws on over 20 years of real-world experience in coaching, consulting, and building businesses across industries.
About Micah Logan
Micah Logan is a 20-year award-winning entrepreneur and business coach, who has built a career on ruthless consistency and an unyielding passion for entrepreneurship. Micah’s expertise spans various sectors, from health and wellness to manufacturing and franchising, positioning him as a powerhouse coach for business owners ready to scale into multiple six and seven-figure incomes.
His success record is inarguable. Micah has introduced products to international markets, negotiated global licensing agreements, established national sales organizations, and built national distribution partnerships. His trailblazing achievements have led to significant successes for his companies and measurable outcomes for his partners. His influence in the health and wellness industry is backed by five consecutive "best of" awards, and his impact in franchising was recognized with the Fran-tastic 500 award in 2021 and a top franchise influencer award in 2022.
Micah's coaching approach centers around his unique B.O.P. methodology (Blueprint, Optimize, Position). This strategy empowers business owners to craft a bulletproof blueprint that refines processes and systems, thereby eliminating inefficiencies. The optimization phase sharpens areas that need support, implements KPIs, refines brand messaging, deepens financial understanding, and sets up SOPs for scalable operations. Finally, positioning aligns the business to target the right customers with the right products and services, ensuring the brand message resonates with the business operations.
During the COVID-19 pandemic, Micah demonstrated his commitment to entrepreneurship as part of a team that supported over 540 businesses through the lockdowns. This action highlighted his resolve to transform lives through business ownership.
Micah is also a contributor to Forbes.com’s Entrepreneur and Small Business sections.
If you're ready to optimize your business, refine your processes, and scale your operations, Micah Logan stands ready to guide you to success. Join him on this transformative journey, and let's turn your entrepreneurial dream into a thriving reality.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MicahLogan #thecommoncentsshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Using Language and Strategy to Navigate Business
Personally, sure, speaking Spanish opens doors for me and shows respect. But guess what it also does? It's the James Bond. Sometimes I say, you're no Spico Españolo. They're like, this guy's an idiot. And so I'll sit back. And it's only for selected company. But I'll see if people are sizing me up or saying things about me. I don't need to disclose that to everybody if they have bad intentions. But for the most part, I speak Spanish. But I have used that for my own protection from time to time. And I guess when they see me and I'm a business owner and I wear a suit, you would believe that they would charge more. Let's be realistic. So what do I do? I got my main man out there. I got Ace. he goes to the place. So instead of $100, now it's $45 and transportation. Thank you. Yeah, this is great. And so you need to have the right people that know the right people.
Micah Logan presents The Common Cents Show. How to start a business in Costa Rica with Richard Blank
The Common Cents Show is a podcast dedicated to providing business and financial knowledge in an entertaining and insightful way. From expert interviews with business leaders to dissecting the latest in business trends and news, we are dedicated to helping you make valuable business judgements from sound business knowledge.
The Common Cents Show is all about Entrepreneurship and Business. Join us for weekly content and strategy.
Richard Blank's Decision to Move to Costa Rica
It was a one in a million opportunity when I was 27 years old back in August of 2000. A friend of mine who owned a center here said, Richie, come down and come and teach English for a couple months. Relax for a little bit, take a break. When I came to Costa Rica, I didn't want to leave. So after those 60 days, I went to my friend and asked if I could stay. And he said, you beat me to the punch. I was just about to offer it to you as well. And just like as you would expect, there were hugs and high fives and smiles. I worked with my friend for four years. I learned the business.
The Real Secret Behind Starting a Business
But this is the different thing. And this assisted me in my decision to start my business. I didn't do C-level. So no, I didn't understand the contracts, the labor laws and things like that and the benefits. Learned it from the inside out. Really, I was one of the very best and strongest of soldiers. I learned retention and customer support and onboarding and training, a little bit of human resources, and I even learned search engine optimization. So if you really want to think about it, a lot of the times it's not like what you're getting paid, but if you can get some experience, I did four years of it and I learned enough to be able to start my company. But the secret It wasn't the margins or the connections that you have. It's really extending empathy and giving call center agents dignity because the largest grape and what causes most attrition is people just don't feel valued and disrespected.
Understanding Tone and Cadence in Customer Interactions
Let's talk about some of that. I want to hear a piece of that. I want to function as if I was working in your center. So you're training them to hear tone, response, cadence, and a person's voice to respond to that. Is that right? Yeah, you can tell when someone's yelling at you. And you can tell in grandma's fist. So what people need to do is to slow down and severely calm down. And there are some actions. Do you want me to juggle some stuff for you? Sure, I'll give you a couple quick techniques.
https://youtu.be/1z0-Sbk-dVY
https://youtu.be/1xp9CbU_qsM
https://youtu.be/J9W-UU1J0e4
https://youtu.be/U-JmZp7z0Zk
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Micah Logan, the common cents show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Micah Logan is a Small Business Growth Expert, Business Turnaround Specialist, Business Coach, Forbes Contributor, Award-Winning Entrepreneur, and Business Systems Architect.
Are You struggling with inconsistent profits, cash flow crunches, or operational inefficiencies?
DISCOVER the Small Business Mastery System – Your path to fixing cash flow, profits, and operational inefficiencies. Schedule your free discovery session today!
For years, we’ve helped small businesses just like yours overcome challenges and achieve lasting growth
is your business surviving or thriving?
Most small businesses face these challenges in their first 5-7 years, leaving owners overwhelmed and unsure of the next steps.
Discover how we can help your business thrive. Scroll down to learn more about the Small Business Mastery System
Millions of Small Businesses Get Stuck Because Entrepreneurs Don’t Know How to Fix Their Broken Businesses
But They Don’t Have To Stay Stuck because Entrepreneurs have no idea how to fix their broken businesses.
Is it your sales program?
Is it your marketing strategy?
Is it an employee problem?
Have you established the right metrics or Key Performance Indicators to measure how well your company is doing?
but there’s a solution.
Introducing the Small Business Mastery System – a proven two-phase framework designed to stabilize, optimize, and scale your business. Created by Micah Logan, a seasoned entrepreneur, business coach, and consultant with over 20 years of experience running and advising successful companies, this system is built on real-world insights and tested strategies.
With the TURNAROUND Framework, we’ll help you regain control, resolve critical issues, and establish a strong foundation. Then, the ALTITUDE Framework guides you to achieve sustainable growth, measurable success, and long-term scalability.
See Real Results From Business Owners Just Like You
Future Masters Chess Academy – From Leads to Growth
K&T Cleaning Services – Building Efficiency
Meet Micah your partner in business success
Micah Logan is a 20-year award-winning Entrepreneur, Forbes Contributor, and Business Coach who has helped his client achieve the following:
Generate over 2,000 leads
Add $10 million in additional revenue
Open additional locations
Assisted with Mergers and Acquisitions
Improve Revenue to Expense efficiency ratios over 30%
“I achieve these results by tailoring strategies to each business's unique challenges and strengths.”
Micah specializes in turnarounds, business growth strategy, SOP implementation, and brand direction.
Don’t spend another week feeling stuck and overwhelmed. Let’s work together to turn your business into the thriving success it deserves to be.
Book Your Strategy Call Now
Unlock Your Business Potential: Calculate Your Coaching ROI
See how investing in coaching can transform your revenue and profits with our exclusive tool designed for small business owners
The Logan Companies Business Growth Estimator
Discover the potential growth and efficiency improvements your business could achieve with our coaching services.
TURNAROUND Framework: Stabilizes and Fixes Critical Issues
The TURNAROUND Framework focuses on addressing immediate challenges, such as cash flow management, operational inefficiencies, and lead generation. This phase is designed to stabilize your business and set a strong foundation for growth. With actionable steps like aligning accountability, nurturing revenue, and realigning your team, you’ll regain control and clarity.
PHASE II
ALTITUDE Framework: Optimize and Scale for Sustainable Success
The ALTITUDE Framework builds upon the stability achieved in TURNAROUND. This phase introduces advanced strategies for scaling your business, such as leveraging metrics, innovating for growth, and empowering your team with actionable insights. It’s a comprehensive roadmap for achieving long-term success and thriving in a competitive marketplace.
Ready to take the first step? Let's start your transformation journey
The Small Business Mastery Framework is a holistic, two-phase system designed to help small business owners like you achieve consistent profitability, operational efficiency, and sustainable growth. This methodology draws on over 20 years of real-world experience in coaching, consulting, and building businesses across industries.
About Micah Logan
Micah Logan is a 20-year award-winning entrepreneur and business coach, who has built a career on ruthless consistency and an unyielding passion for entrepreneurship. Micah’s expertise spans various sectors, from health and wellness to manufacturing and franchising, positioning him as a powerhouse coach for business owners ready to scale into multiple six and seven-figure incomes.
His success record is inarguable. Micah has introduced products to international markets, negotiated global licensing agreements, established national sales organizations, and built national distribution partnerships. His trailblazing achievements have led to significant successes for his companies and measurable outcomes for his partners. His influence in the health and wellness industry is backed by five consecutive "best of" awards, and his impact in franchising was recognized with the Fran-tastic 500 award in 2021 and a top franchise influencer award in 2022.
Micah's coaching approach centers around his unique B.O.P. methodology (Blueprint, Optimize, Position). This strategy empowers business owners to craft a bulletproof blueprint that refines processes and systems, thereby eliminating inefficiencies. The optimization phase sharpens areas that need support, implements KPIs, refines brand messaging, deepens financial understanding, and sets up SOPs for scalable operations. Finally, positioning aligns the business to target the right customers with the right products and services, ensuring the brand message resonates with the business operations.
During the COVID-19 pandemic, Micah demonstrated his commitment to entrepreneurship as part of a team that supported over 540 businesses through the lockdowns. This action highlighted his resolve to transform lives through business ownership.
Micah is also a contributor to Forbes.com’s Entrepreneur and Small Business sections.
If you're ready to optimize your business, refine your processes, and scale your operations, Micah Logan stands ready to guide you to success. Join him on this transformative journey, and let's turn your entrepreneurial dream into a thriving reality.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MicahLogan #thecommoncentsshow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Using Language and Strategy to Navigate Business
Personally, sure, speaking Spanish opens doors for me and shows respect. But guess what it also does? It's the James Bond. Sometimes I say, you're no Spico Españolo. They're like, this guy's an idiot. And so I'll sit back. And it's only for selected company. But I'll see if people are sizing me up or saying things about me. I don't need to disclose that to everybody if they have bad intentions. But for the most part, I speak Spanish. But I have used that for my own protection from time to time. And I guess when they see me and I'm a business owner and I wear a suit, you would believe that they would charge more. Let's be realistic. So what do I do? I got my main man out there. I got Ace. he goes to the place. So instead of $100, now it's $45 and transportation. Thank you. Yeah, this is great. And so you need to have the right people that know the right people.
Buy Now Ruroc Atlas 4.0 Helmet for Safety online in India
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And if you’re into smart features, the helmet is compatible with Ruroc’s Shockwave Bluetooth system, letting you stay connected without sacrificing safety or aerodynamics.
Get Yours Today at Bikegear.in
Buy the Ruroc Atlas 4.0 Helmet online in India now at Bikegear.in and upgrade your ride with cutting-edge protection and standout style.
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Ride with confidence. Ride with Ruroc.
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Buy Now HJC Helmets for Superior Protection & Comfort online in India
When it comes to riding, protection and comfort aren't optional they’re essential.
That’s why serious riders across the world trust HJC Helmets to keep them safe, focused, and ready for anything the road or track throws their way. Now, you can shop premium HJC helmets online in India at Bikegear.in your trusted source for the best riding gear.
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HJC has been refining the technique of helmet craftsmanship for more than 50 years by fusing cutting-edge materials, cutting-edge technology, and aggressive appearance.
Every HJC helmet has undergone wind tunnel testing, racetrack testing, and construction that satisfies or beyond international safety standards such as DOT, ECE, and even FIM for their racing models.
Whether you’re carving through mountain passes, racing on the track or commuting through busy city streets, HJC helmets are engineered to deliver superior protection when it matters most.
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HJC doesn't just focus on safety they are obsessed with making helmets that fit like a second skin.
Even on the longest rides, HJC helmets precise anatomical fit reduces pressure spots and rider fatigue because of its Advanced CAD technology.
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Check Out the Ultimate Track Day Guide for Riders online in India
Alright speed demons, it’s time to leave traffic behind and hit the track. If you’ve ever dreamed of pushing your bike to its limit—no potholes, no speed traps—this is your moment. Check out the Ultimate Track Day Guide for Riders, now live at Bikegear.in and designed to get you track-ready in no time.
Gear Up Like a Pro
From race-spec helmets and leather suits to gloves, boots, and back protectors—we’ll walk you through everything you need for track-approved safety and performance. Because let’s be real—your regular riding gear just won’t cut it on race day.
Bike Setup 101
Don’t roll up with a street setup. Our guide covers track tire pressure, suspension tuning, brake upgrades, and safety checks so you can corner harder, brake later, and launch faster. Whether you’re on a Yamaha R3 or a KTM RC 390, we’ve got the tuning tips to help you dominate.
Master the Track Mindset
It’s not just about speed it’s about consistency, technique, and mental focus. Learn how to tackle corners, choose lines, and stay calm when you’re redlining at 180 km/h. This guide will help you ride smarter, not just harder.
Where to Ride in India
We’ve listed the top tracks in India—from MMRT in Chennai to BIC in Noida—and included everything from how to book your slot to track-day etiquette. No guessing, no confusion—just clear info for your first (or next) track attack.
Your dream ride starts here.
Check out the Ultimate Track Day Guide for Indian Riders now at Bikegear.in and level up your riding game.
Need gear? We’ve got race-ready helmets, suits, and accessories shipped right to your door.
Questions? Call our crew at +91 9610311313—we ride too, so we’ve got your back.
Ride fast. Ride smart. Ride the track.
Because the real thrill begins where the traffic ends.
