In this video, Suhyun An shares the 5 common postural issues that Chiropractic BioPhysics (CBP) can help correct, improving your overall spinal health and well-being. Poor posture isn't just about looking slouched; it can lead to serious discomfort and long-term health issues. Suhyun discusses each postural issue in detail and explains how CBP’s scientifically backed techniques can provide lasting solutions.
Here are the five postural issues covered:
Forward Head Posture: Often caused by excessive screen time, leading to neck strain and headaches.
Rounded Shoulders: A result of poor posture, contributing to a hunchback appearance and breathing problems.
Anterior Pelvic Tilt: This imbalance can cause lower back pain and poor posture.
Scoliosis: A sideways curvature of the spine that affects movement and causes pain.
Flat Back Syndrome: When the spine loses its natural curve, leading to discomfort and stiffness.
With the help of CBP, you can achieve better posture, alleviate pain, and improve your quality of life. If you’re experiencing any of these issues, don’t wait for them to worsen—take action today!
🔔 Don’t forget to subscribe for more helpful tips on health and wellness!
#CBP #ChiropracticBioPhysics #PostureCorrection #ForwardHeadPosture #RoundedShoulders #PelvicTilt #ScoliosisTreatment #FlatBackSyndrome #SpinalHealth #PostureTips #WellnessJourney
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
Diverse Recruitment Approach with Storytelling and Public Speaking
It's all shapes and sizes, my friend. You could have the soft-spoken female to be at the right place at the right time or the assertive Philadelphia kid like me, which might be a different taste. But I tell you what, I mean, there's certain checkpoints prior to someone being sitting in a class. They'll, of course, be making some recordings for me, for us to consider. Looking at their resume, who cares? Turn it over and write me a couple of paragraphs of a coming of age moment. So you can tell Jacob and I when you beat up a bully. That's what I want to hear from you. So at least I can hear a really good story. But then when we're in class, you stand up. So you're practicing public speaking in front of a dozen people. You hold the script in your left. You use your right hand for illustrators. I will assist you in your balance and your pausing and your breathing.
Embracing Human Element in Customer Interactions over AI
So what has been the approach of your organization to either integrate or counter the recent developments in AI within your field? I'll be completely honest with you. Sometimes these kiosks make your burger more consistent than the kid behind the counter. And so if people are able to and I'm going to say it again, gathering if they're capable of gathering for me information. So human error, fatigue, misstepping gets completely taken out. That reduces that sort of time on a phone call and frustration. But as I'm going to say it again, if somebody has a bad experience with a company, they are definitely going to want to speak with somebody to maybe receive some credit or to make a suggestion or just to get it out. And I've also learned as well that if people are using profanity, as long as it's not at me, you get a warning, second time's call's dead. But if it goes in this direction, I get it. Come on. It's not 1950s Cleavers. I mean, sometimes people curse. It's real life. I've cursed before. Haven't you? You got a flat tire and it's raining? Come on. You're supposed to curse. But my point being is that you almost bond that way because then they apologize. And I say, hey, Jacob, do you want to get any more out? And you're like, no, Richard, let's continue. And then instead of giving rebuttals, there's no rebuttals. You're converting a call at that stage. Hi, AI. They can't tell you they know how you feel if you broke an arm or your puppy ran away or changing that tire in the rain. That's almost like an insult.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
https://youtube.com/shorts/4ioKxk3kNyY?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Your Host: Jacob Easley II, PhD, PMP
Internationally accomplished and award-winning educational leader and entrepreneur. Expert in educational policy and politics with a focus on educational accountability, effectiveness, improvement, and equity.
Xcelerated Excellence Consulting, LLC is dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. A core focus of our work is to support the education profession in fostering greater equity for historically underrepresented, marginalized, and under-resourced student communities. We do so by upholding the value of design thinking for solutions, integrity of practice, continuous quality improvement, and innovation for unlocking potential. Take a look around and see how we can help you to design your excellence today.
Excellence Planning and Implementation
Expert Guidance
Based on our clients' needs, X|E offers short- and long-term consultancies that specialize in planning for excellence , as well as targeted assistance to aid clients in the implementation of plans to meet their goals. We know that things do not always go as planned. Our areas of expertise are: strategic planning; program development; risk management; change management; and project management services.
Continuous Quality Improvement
The Path to Success
Ensuring academic and operational quality is an ongoing task. X|E provides technical assistance to help education leaders and organization monitor and improve quality through the sound use of data and improvement sciences. X|E provides expert services in the areas of assessment, quality assurance, program evaluation, accreditation, and continuous improvement modeling.
Professional Development
Excellence by Design
Leading innovation can be a daunting task and requires not only technical skills, but also a mindset for change. X|E aids leaders and their teams to build the concept, capacity, and culture for innovation needed to ensure continuous improvement. For leaders and organizations interested in applying the principles of design thinking to unlock the potential for excellence within their organization, we are available to address your unique needs.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JacobEasleyII #EdUpXceleratedExcellencepodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow
The Power of Storytelling and Vision
For me, the greatest thing in the world are storytellers. If you get it behind a fire, then that's even better. It's even more old school. But someone that can tell a good, good story and paint a really nice picture. So that's why I recommend that when you really need to think or put in your oomph, close your eyes, you'll get a splash of vision with no distraction. And it's very easy for you authentically to describe what you see. And the majority of the time it's within you that's coming out of you and you're relying on your intuition and your vision. I mean, I'm not spacing it out there, but come on, Jacob. I could only imagine you with a full classroom conference hall look. I've seen you in your suits looking super sharp and good smiles all around you. Hugs aplenty, people sharing only the greatest moments and what's to come, exchanging phone numbers, slaps on the back, buying each other rounds of drinks, making plans. Come on I can picture it I can taste it I'm sure you do surf and turf, so everyone gets happy at dinner. I know you. Why can't you tell people what you see? Why can't you get excited for their growth and for their projections?
Using Professional Skills Beyond Work
Ah, Jacob, do you know what happens with me? I smile because they have no bad habits. It's true. They didn't come from another center. They don't have a supervisor named Billy yelling at you. Make more calls. Come on, Jacob. Tell me about that time you're at the center. There's always a coffee breath supervisor screaming at you that you should be hanging up on Mrs. Jones and making another call. It's like a squire to a knight. And here's the beauty of it. And just like the school and the other professors that you have that share ideas, these are the sort of things you can use outside of the office to save a marriage, a Thanksgiving dinner, a friendship.
Socio-Cultural Impacts of Remote Work
I think that might have increased things by about five percent in regards to production. Okay, so we're at 85%. Why aren't we in the 90s? You lost a complete 15% in regards to the on-site training, the camaraderie, the IT support, you know, the arcade game room. How about just getting out, shaving, putting on clothes and looking smooth? You know, you got to keep your game going. How about this? I've had a lot of people through the 17 years that have met here, gotten married, and have had children. I've had some call center babies that have been here the whole nine months, and I say hi to them every day, talk to the tummy. What's my point? That's not going to happen anymore. Those two people through Destiny might never meet now. We've hired a bunch of people post-COVID, but those A and Bs are never going to make C anymore.
Strategic Language Use in Call Centers
That's a wonderful question. First, let me address the fact that I won't bring any languages in here that I can't personally understand. I can't have Tommy on the phone, Carson. So I got to know. So it's going to be English, Spanish, and I'll even do Portuguese. We have enough Portuguese speakers here and I understand enough. Of course, it could go into two languages. It depends on the client. If you need to turn in a recording to them or you need to set up an appointment and no one in the office in corporate speak Spanish, you got to ensure that the person you're speaking with has a translator or can speak English.
The Importance of Creativity in Communication
It's better to be a rudder than the ship. And it's a nice thing to do. And so I've seen that we've been able to prolong conversations in the metrics that you have working at a center. And our conversion ratios have increased. Our contact ratios have increased. And even if we need to make a custom-made voicemail or email because of COVID or the way people are communicating, if you just do a little due diligence like you and I did prior to this podcast, people put a little of that magic dust on top and get their attention. And so be clever. Actually try. Just don't make it a print. Come on, Jacob, make it a painting. Make it something that people are going to remember. So at least through merit, you're getting their attention and having the chance to make your case.
The Romantic Side of Call Center Work
so tell us, what does it mean and what does it feel like to work at a call center? You sold your soul. Man, some people would rather do public speaking than this, and they feel that more than death. I'm only kidding. It's not for the faint of heart. You need to build up endurance for it. In my mind, I saw the romantic side of it. It's really beautiful rhetoric and semantics and a phonetic delivery. As good looking as you and I are, Jacob, the majority of our clients can see us over the phone. So you're losing that sort of suit wearing smile. But what I've seen and I've cracked a few codes is that when you speak to somebody, I believe that the phonetic tell signs are even stronger than if someone, if your micro expression reading them in person, they could just have twitches, just be nervous and sure, congruence is there. But the purest of pure is you're focused on the way somebody speaks.
Home yoga meditation poses can be an excellent way to relax and reduce stress. Begin with Sukhasana (Easy Pose) for grounding, sitting with legs crossed and hands on the knees. Child's Pose (Balasana) is great for releasing tension, offering a restful stretch. Cat-Cow Pose (Marjaryasana-Bitilasana) helps to move the spine, enhancing flexibility. Downward Dog (Adho Mukha Svanasana) strengthens the body and promotes calmness. Finish with Savasana (Corpse Pose), lying flat with arms by your sides, to absorb the benefits of the practice. These poses foster mindfulness, balance, and a peaceful mental state in the comfort of your home.
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The KO Series Keylock Switch from E-Switch. You can choose between barrel or flat key options, key code options, and more. Dozens of types and sizes of keylock switches are available. These keylock switches work great for security applications, personal transportation vehicles, or kiosk controls.
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The Inventive Journey. A Podcast For Entrepreneurs. "Fortune Favors The Brave" with Richard Blank.
Welcome to The Inventive Journey podcast, where we dive into the fascinating stories of startup and small business owners. Join us as we explore the twists and turns of their journey, from the halls of high school to the challenges and triumphs of today. Get inspired, gain insights, and learn from the experiences of entrepreneurs who dared to dream and turned their ideas into reality. Tune in for captivating conversations, valuable lessons, and the secrets behind building a successful venture. Subscribe now and embark on an inventive journey of your own!"
Take a journey with different entrepreneurs and inventors on their path to startups and small businesses to hear their ups and downs, their successes and failures, and how their journey has been on the startup road. Fortune favors the brave. Those who take risks often reap great rewards; those who are courageous are often the most successful. Take a chance in order to get what you want.
Fortune favors the brave. Those who take risks often reap great rewards; those who are courageous are often the most successful. Take a chance in order to get what you want.
https://youtu.be/tsmSN5MvMDM
Welcome to Miller IP Law - your friendly partner in safeguarding innovation for startups, side hustles, and small businesses! We're not your traditional law firm - we're all about making legal protection accessible and approachable for entrepreneurs like you.
We are a nontraditional law firm focused on helping startups, small businesses, garage inventors, side hustles, and individuals protect and grow their businesses with affordable patents to protect inventions, trademarks to protect brands, and copyrights to protect creatives.
In addition to having extensive legal experience:
- Our attorneys have startup experience to offer both legal and startup advice
- We offer transparent pricing with flat fees
- We offer affordable options specifically tailored to each business's plans and goals
WHAT MAKES MILLER IP "THE STARTUP LAWYERS"
Our attorneys focus on the clients other patent and trademark law firms ignore, startups & small businesses.
Our Approach:
At Miller IP Law, we understand that navigating the legal landscape can be daunting, especially for small businesses and startups. That's why we're committed to providing a warm, welcoming atmosphere where you feel comfortable discussing your ideas and concerns. Our team is passionate about innovation and dedicated to helping you protect your intellectual property with a smile.
Services We Offer:
Patent Drafting and Prosecution: Have a groundbreaking idea? We'll help you draft and prosecute patents to protect your innovations.
Trademark Registration: Your brand is your identity. Let us assist you in registering trademarks to safeguard your brand reputation and goodwill.
Portfolio Management: Managing your intellectual property portfolio can be overwhelming. We'll handle it for you efficiently.
Licensing Agreements: Want to monetize your intellectual property? We'll help negotiate licensing agreements to maximize your revenue while protecting your rights.
Litigation Support: In the unfortunate event of infringement disputes, our experienced team will provide expert litigation support to defend your intellectual property rights.
Why Choose Miller IP Law:
Friendly Expertise: Our team of experienced attorneys combines legal expertise with a friendly, approachable demeanor.
Tailored Solutions: We offer personalized solutions tailored to your specific needs and budgetary constraints.
Transparent Communication: No legal jargon here! We believe in clear, transparent communication, ensuring you fully understand your options.
Cost-Effective Services: Protecting your intellectual property shouldn't break the bank. We offer cost-effective services designed to provide value without compromising quality.
Other firms spend 85% of their time on their top few clients, 11% on lunch, and ONLY 4% on the hundreds of small businesses and startups that really need their help.
We got tired of watching startups and small businesses being taken advantage of, so.....
We decided to do something about it!
True, we do have a few larger clients (who love our low prices and flat fees), but we devote our focus where it is needed, not on who is the largest.
Our revolutionary way of doing things:
1) Provides you with a clear understanding of what you need
2) Know how much things cost before you get started
Miller IP Law was founded by Devin Miller, a patent attorney that lives in Utah. As Devin worked for a large law firm helping fortune 100 clients with their intellectual property, he realized that there was not a good resource out there to help start-ups and small businesses understand intellectual property, including patents, trademarks, and copyrights. As a small business owner, Devin wanted to provide a resource for start-ups and small businesses where they could learn about patents, trademarks, and copyrights and how they relate to business to help small business owners like himself build value into their business and protect their assets.
Greatest Professional Mentor
My dad has been my greatest professional mentor. Growing up, he was heavily involved in multiple startups. I grew up watching him experience the joy of success and the downsides of failure. He taught me everything he knows and has fostered my passion for helping people like him with their intellectual property.
BYU & Case Western Reserve ALUMNI
Devin was raised in Utah. He went to BYU (Provo, Utah) to get a double major in Electrical Engineering (EE) and Mandarin Chinese. He then went to Case Western Reserve University (Cleveland, Ohio) to get dual degrees, a Masters in Business Administration (MBA) and a law degree (JD). Devin now lives in the small town of Mountain Green, Utah. Devin is also a father of 4 children and has been married to his college sweetheart for 10 years.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MillerIPLaw #DevinMiller #Inventivejourneypodcast, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
miller ip law, Devin Miller, The inventive journey podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Inventive Journey. A Podcast For Entrepreneurs. Get inspired and gain insights with Richard Blank.
https://youtu.be/tsmSN5MvMDM
The Inventive Journey. A Podcast For Entrepreneurs. "Fortune Favors The Brave" with Richard Blank.
Welcome to The Inventive Journey podcast, where we dive into the fascinating stories of startup and small business owners. Join us as we explore the twists and turns of their journey, from the halls of high school to the challenges and triumphs of today. Get inspired, gain insights, and learn from the experiences of entrepreneurs who dared to dream and turned their ideas into reality. Tune in for captivating conversations, valuable lessons, and the secrets behind building a successful venture. Subscribe now and embark on an inventive journey of your own!"
Take a journey with different entrepreneurs and inventors on their path to startups and small businesses to hear their ups and downs, their successes and failures, and how their journey has been on the startup road. Fortune favors the brave. Those who take risks often reap great rewards; those who are courageous are often the most successful. Take a chance in order to get what you want.
Fortune favors the brave. Those who take risks often reap great rewards; those who are courageous are often the most successful. Take a chance in order to get what you want.
https://youtu.be/tsmSN5MvMDM
Welcome to Miller IP Law - your friendly partner in safeguarding innovation for startups, side hustles, and small businesses! We're not your traditional law firm - we're all about making legal protection accessible and approachable for entrepreneurs like you.
We are a nontraditional law firm focused on helping startups, small businesses, garage inventors, side hustles, and individuals protect and grow their businesses with affordable patents to protect inventions, trademarks to protect brands, and copyrights to protect creatives.
In addition to having extensive legal experience:
- Our attorneys have startup experience to offer both legal and startup advice
- We offer transparent pricing with flat fees
- We offer affordable options specifically tailored to each business's plans and goals
WHAT MAKES MILLER IP "THE STARTUP LAWYERS"
Our attorneys focus on the clients other patent and trademark law firms ignore, startups & small businesses.
Our Approach:
At Miller IP Law, we understand that navigating the legal landscape can be daunting, especially for small businesses and startups. That's why we're committed to providing a warm, welcoming atmosphere where you feel comfortable discussing your ideas and concerns. Our team is passionate about innovation and dedicated to helping you protect your intellectual property with a smile.
Services We Offer:
Patent Drafting and Prosecution: Have a groundbreaking idea? We'll help you draft and prosecute patents to protect your innovations.
Trademark Registration: Your brand is your identity. Let us assist you in registering trademarks to safeguard your brand reputation and goodwill.
Portfolio Management: Managing your intellectual property portfolio can be overwhelming. We'll handle it for you efficiently.
Licensing Agreements: Want to monetize your intellectual property? We'll help negotiate licensing agreements to maximize your revenue while protecting your rights.
Litigation Support: In the unfortunate event of infringement disputes, our experienced team will provide expert litigation support to defend your intellectual property rights.
Why Choose Miller IP Law:
Friendly Expertise: Our team of experienced attorneys combines legal expertise with a friendly, approachable demeanor.
Tailored Solutions: We offer personalized solutions tailored to your specific needs and budgetary constraints.
Transparent Communication: No legal jargon here! We believe in clear, transparent communication, ensuring you fully understand your options.
Cost-Effective Services: Protecting your intellectual property shouldn't break the bank. We offer cost-effective services designed to provide value without compromising quality.
Other firms spend 85% of their time on their top few clients, 11% on lunch, and ONLY 4% on the hundreds of small businesses and startups that really need their help.
We got tired of watching startups and small businesses being taken advantage of, so.....
We decided to do something about it!
True, we do have a few larger clients (who love our low prices and flat fees), but we devote our focus where it is needed, not on who is the largest.
Our revolutionary way of doing things:
1) Provides you with a clear understanding of what you need
2) Know how much things cost before you get started
Miller IP Law was founded by Devin Miller, a patent attorney that lives in Utah. As Devin worked for a large law firm helping fortune 100 clients with their intellectual property, he realized that there was not a good resource out there to help start-ups and small businesses understand intellectual property, including patents, trademarks, and copyrights. As a small business owner, Devin wanted to provide a resource for start-ups and small businesses where they could learn about patents, trademarks, and copyrights and how they relate to business to help small business owners like himself build value into their business and protect their assets.
Greatest Professional Mentor
My dad has been my greatest professional mentor. Growing up, he was heavily involved in multiple startups. I grew up watching him experience the joy of success and the downsides of failure. He taught me everything he knows and has fostered my passion for helping people like him with their intellectual property.
BYU & Case Western Reserve ALUMNI
Devin was raised in Utah. He went to BYU (Provo, Utah) to get a double major in Electrical Engineering (EE) and Mandarin Chinese. He then went to Case Western Reserve University (Cleveland, Ohio) to get dual degrees, a Masters in Business Administration (MBA) and a law degree (JD). Devin now lives in the small town of Mountain Green, Utah. Devin is also a father of 4 children and has been married to his college sweetheart for 10 years.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MillerIPLaw #DevinMiller #Inventivejourneypodcast, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
miller ip law, Devin Miller, The inventive journey podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Inventive Journey. A Podcast For Entrepreneurs. Get inspired and gain insights with Richard Blank.
https://youtu.be/tsmSN5MvMDM
The Inventive Growth podcast with Devin Miller. Priceless Advice For Entrepreneurs by Richard Blank.
Welcome to 'The Inventive Growth' podcast, where we dive deep into the inspiring journeys of startup and small business owners who've paved their way to success. Join us as we uncover the strategies, challenges, and breakthrough moments that propelled their businesses forward. Get ready to be inspired and learn from the best in the business world!
I'm typically affected most by the actions of third parties, a consequence I willingly accepted when I signed up for this journey. The toll includes stress, late nights, and early mornings, but what truly concerns me is the disappointment from individuals I've invested in or relied upon who don't follow through. While I don't expect lifelong commitment, certain responsibilities are crucial. My current focus is on my own well-being, resilience, and the need to decompress. I make time for myself by working out in the mornings, washing my convertible on Sundays, and indulging in my passion for classic pinball machines. Most importantly, I've learned not to be too hard on myself. "Balancing Commitments and Self-Care" Growth Advice For Entrepreneurs w/ Richard Blank
https://youtu.be/Bpd6Yote8nY
Welcome to Miller IP Law - your friendly partner in safeguarding innovation for startups, side hustles, and small businesses! We're not your traditional law firm - we're all about making legal protection accessible and approachable for entrepreneurs like you.
We are a nontraditional law firm focused on helping startups, small businesses, garage inventors, side hustles, and individuals protect and grow their businesses with affordable patents to protect inventions, trademarks to protect brands, and copyrights to protect creatives.
In addition to having extensive legal experience:
- Our attorneys have startup experience to offer both legal and startup advice
- We offer transparent pricing with flat fees
- We offer affordable options specifically tailored to each business's plans and goals
WHAT MAKES MILLER IP "THE STARTUP LAWYERS"
Our attorneys focus on the clients other patent and trademark law firms ignore, startups & small businesses.
Our Approach:
At Miller IP Law, we understand that navigating the legal landscape can be daunting, especially for small businesses and startups. That's why we're committed to providing a warm, welcoming atmosphere where you feel comfortable discussing your ideas and concerns. Our team is passionate about innovation and dedicated to helping you protect your intellectual property with a smile.
Services We Offer:
Patent Drafting and Prosecution: Have a groundbreaking idea? We'll help you draft and prosecute patents to protect your innovations.
Trademark Registration: Your brand is your identity. Let us assist you in registering trademarks to safeguard your brand reputation and goodwill.
Portfolio Management: Managing your intellectual property portfolio can be overwhelming. We'll handle it for you efficiently.
Licensing Agreements: Want to monetize your intellectual property? We'll help negotiate licensing agreements to maximize your revenue while protecting your rights.
Litigation Support: In the unfortunate event of infringement disputes, our experienced team will provide expert litigation support to defend your intellectual property rights.
Why Choose Miller IP Law:
Friendly Expertise: Our team of experienced attorneys combines legal expertise with a friendly, approachable demeanor.
Tailored Solutions: We offer personalized solutions tailored to your specific needs and budgetary constraints.
Transparent Communication: No legal jargon here! We believe in clear, transparent communication, ensuring you fully understand your options.
Cost-Effective Services: Protecting your intellectual property shouldn't break the bank. We offer cost-effective services designed to provide value without compromising quality.
Other firms spend 85% of their time on their top few clients, 11% on lunch, and ONLY 4% on the hundreds of small businesses and startups that really need their help.
We got tired of watching startups and small businesses being taken advantage of, so.....
We decided to do something about it!
True, we do have a few larger clients (who love our low prices and flat fees), but we devote our focus where it is needed, not on who is the largest.
Our revolutionary way of doing things:
1) Provides you with a clear understanding of what you need
2) Know how much things cost before you get started
Miller IP Law was founded by Devin Miller, a patent attorney that lives in Utah. As Devin worked for a large law firm helping fortune 100 clients with their intellectual property, he realized that there was not a good resource out there to help start-ups and small businesses understand intellectual property, including patents, trademarks, and copyrights. As a small business owner, Devin wanted to provide a resource for start-ups and small businesses where they could learn about patents, trademarks, and copyrights and how they relate to business to help small business owners like himself build value into their business and protect their assets.
Greatest Professional Mentor
My dad has been my greatest professional mentor. Growing up, he was heavily involved in multiple startups. I grew up watching him experience the joy of success and the downsides of failure. He taught me everything he knows and has fostered my passion for helping people like him with their intellectual property.
BYU & Case Western Reserve ALUMNI
Devin was raised in Utah. He went to BYU (Provo, Utah) to get a double major in Electrical Engineering (EE) and Mandarin Chinese. He then went to Case Western Reserve University (Cleveland, Ohio) to get dual degrees, a Masters in Business Administration (MBA) and a law degree (JD). Devin now lives in the small town of Mountain Green, Utah. Devin is also a father of 4 children and has been married to his college sweetheart for 10 years.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MillerIPLaw #DevinMiller #Inventivegrowthpodcast, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
miller ip law, Devin Miller, The inventive growth podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/Bpd6Yote8nY
The Inventive Growth podcast with Devin Miller. Priceless Advice For Entrepreneurs by Richard Blank.
Welcome to 'The Inventive Growth' podcast, where we dive deep into the inspiring journeys of startup and small business owners who've paved their way to success. Join us as we uncover the strategies, challenges, and breakthrough moments that propelled their businesses forward. Get ready to be inspired and learn from the best in the business world!
I'm typically affected most by the actions of third parties, a consequence I willingly accepted when I signed up for this journey. The toll includes stress, late nights, and early mornings, but what truly concerns me is the disappointment from individuals I've invested in or relied upon who don't follow through. While I don't expect lifelong commitment, certain responsibilities are crucial. My current focus is on my own well-being, resilience, and the need to decompress. I make time for myself by working out in the mornings, washing my convertible on Sundays, and indulging in my passion for classic pinball machines. Most importantly, I've learned not to be too hard on myself. "Balancing Commitments and Self-Care" Growth Advice For Entrepreneurs w/ Richard Blank
https://youtu.be/Bpd6Yote8nY
Welcome to Miller IP Law - your friendly partner in safeguarding innovation for startups, side hustles, and small businesses! We're not your traditional law firm - we're all about making legal protection accessible and approachable for entrepreneurs like you.
We are a nontraditional law firm focused on helping startups, small businesses, garage inventors, side hustles, and individuals protect and grow their businesses with affordable patents to protect inventions, trademarks to protect brands, and copyrights to protect creatives.
In addition to having extensive legal experience:
- Our attorneys have startup experience to offer both legal and startup advice
- We offer transparent pricing with flat fees
- We offer affordable options specifically tailored to each business's plans and goals
WHAT MAKES MILLER IP "THE STARTUP LAWYERS"
Our attorneys focus on the clients other patent and trademark law firms ignore, startups & small businesses.
Our Approach:
At Miller IP Law, we understand that navigating the legal landscape can be daunting, especially for small businesses and startups. That's why we're committed to providing a warm, welcoming atmosphere where you feel comfortable discussing your ideas and concerns. Our team is passionate about innovation and dedicated to helping you protect your intellectual property with a smile.
Services We Offer:
Patent Drafting and Prosecution: Have a groundbreaking idea? We'll help you draft and prosecute patents to protect your innovations.
Trademark Registration: Your brand is your identity. Let us assist you in registering trademarks to safeguard your brand reputation and goodwill.
Portfolio Management: Managing your intellectual property portfolio can be overwhelming. We'll handle it for you efficiently.
Licensing Agreements: Want to monetize your intellectual property? We'll help negotiate licensing agreements to maximize your revenue while protecting your rights.
Litigation Support: In the unfortunate event of infringement disputes, our experienced team will provide expert litigation support to defend your intellectual property rights.
Why Choose Miller IP Law:
Friendly Expertise: Our team of experienced attorneys combines legal expertise with a friendly, approachable demeanor.
Tailored Solutions: We offer personalized solutions tailored to your specific needs and budgetary constraints.
Transparent Communication: No legal jargon here! We believe in clear, transparent communication, ensuring you fully understand your options.
Cost-Effective Services: Protecting your intellectual property shouldn't break the bank. We offer cost-effective services designed to provide value without compromising quality.
Other firms spend 85% of their time on their top few clients, 11% on lunch, and ONLY 4% on the hundreds of small businesses and startups that really need their help.
We got tired of watching startups and small businesses being taken advantage of, so.....
We decided to do something about it!
True, we do have a few larger clients (who love our low prices and flat fees), but we devote our focus where it is needed, not on who is the largest.
Our revolutionary way of doing things:
1) Provides you with a clear understanding of what you need
2) Know how much things cost before you get started
Miller IP Law was founded by Devin Miller, a patent attorney that lives in Utah. As Devin worked for a large law firm helping fortune 100 clients with their intellectual property, he realized that there was not a good resource out there to help start-ups and small businesses understand intellectual property, including patents, trademarks, and copyrights. As a small business owner, Devin wanted to provide a resource for start-ups and small businesses where they could learn about patents, trademarks, and copyrights and how they relate to business to help small business owners like himself build value into their business and protect their assets.
Greatest Professional Mentor
My dad has been my greatest professional mentor. Growing up, he was heavily involved in multiple startups. I grew up watching him experience the joy of success and the downsides of failure. He taught me everything he knows and has fostered my passion for helping people like him with their intellectual property.
BYU & Case Western Reserve ALUMNI
Devin was raised in Utah. He went to BYU (Provo, Utah) to get a double major in Electrical Engineering (EE) and Mandarin Chinese. He then went to Case Western Reserve University (Cleveland, Ohio) to get dual degrees, a Masters in Business Administration (MBA) and a law degree (JD). Devin now lives in the small town of Mountain Green, Utah. Devin is also a father of 4 children and has been married to his college sweetheart for 10 years.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MillerIPLaw #DevinMiller #Inventivegrowthpodcast, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
miller ip law, Devin Miller, The inventive growth podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/Bpd6Yote8nY
The Inventive Growth podcast with Devin Miller. Priceless Advice For Entrepreneurs by Richard Blank.
Welcome to 'The Inventive Growth' podcast, where we dive deep into the inspiring journeys of startup and small business owners who've paved their way to success. Join us as we uncover the strategies, challenges, and breakthrough moments that propelled their businesses forward. Get ready to be inspired and learn from the best in the business world!
I'm typically affected most by the actions of third parties, a consequence I willingly accepted when I signed up for this journey. The toll includes stress, late nights, and early mornings, but what truly concerns me is the disappointment from individuals I've invested in or relied upon who don't follow through. While I don't expect lifelong commitment, certain responsibilities are crucial. My current focus is on my own well-being, resilience, and the need to decompress. I make time for myself by working out in the mornings, washing my convertible on Sundays, and indulging in my passion for classic pinball machines. Most importantly, I've learned not to be too hard on myself. "Balancing Commitments and Self-Care" Growth Advice For Entrepreneurs w/ Richard Blank
https://youtu.be/Bpd6Yote8nY
Welcome to Miller IP Law - your friendly partner in safeguarding innovation for startups, side hustles, and small businesses! We're not your traditional law firm - we're all about making legal protection accessible and approachable for entrepreneurs like you.
We are a nontraditional law firm focused on helping startups, small businesses, garage inventors, side hustles, and individuals protect and grow their businesses with affordable patents to protect inventions, trademarks to protect brands, and copyrights to protect creatives.
In addition to having extensive legal experience:
- Our attorneys have startup experience to offer both legal and startup advice
- We offer transparent pricing with flat fees
- We offer affordable options specifically tailored to each business's plans and goals
WHAT MAKES MILLER IP "THE STARTUP LAWYERS"
Our attorneys focus on the clients other patent and trademark law firms ignore, startups & small businesses.
Our Approach:
At Miller IP Law, we understand that navigating the legal landscape can be daunting, especially for small businesses and startups. That's why we're committed to providing a warm, welcoming atmosphere where you feel comfortable discussing your ideas and concerns. Our team is passionate about innovation and dedicated to helping you protect your intellectual property with a smile.
Services We Offer:
Patent Drafting and Prosecution: Have a groundbreaking idea? We'll help you draft and prosecute patents to protect your innovations.
Trademark Registration: Your brand is your identity. Let us assist you in registering trademarks to safeguard your brand reputation and goodwill.
Portfolio Management: Managing your intellectual property portfolio can be overwhelming. We'll handle it for you efficiently.
Licensing Agreements: Want to monetize your intellectual property? We'll help negotiate licensing agreements to maximize your revenue while protecting your rights.
Litigation Support: In the unfortunate event of infringement disputes, our experienced team will provide expert litigation support to defend your intellectual property rights.
Why Choose Miller IP Law:
Friendly Expertise: Our team of experienced attorneys combines legal expertise with a friendly, approachable demeanor.
Tailored Solutions: We offer personalized solutions tailored to your specific needs and budgetary constraints.
Transparent Communication: No legal jargon here! We believe in clear, transparent communication, ensuring you fully understand your options.
Cost-Effective Services: Protecting your intellectual property shouldn't break the bank. We offer cost-effective services designed to provide value without compromising quality.
Other firms spend 85% of their time on their top few clients, 11% on lunch, and ONLY 4% on the hundreds of small businesses and startups that really need their help.
We got tired of watching startups and small businesses being taken advantage of, so.....
We decided to do something about it!
True, we do have a few larger clients (who love our low prices and flat fees), but we devote our focus where it is needed, not on who is the largest.
Our revolutionary way of doing things:
1) Provides you with a clear understanding of what you need
2) Know how much things cost before you get started
Miller IP Law was founded by Devin Miller, a patent attorney that lives in Utah. As Devin worked for a large law firm helping fortune 100 clients with their intellectual property, he realized that there was not a good resource out there to help start-ups and small businesses understand intellectual property, including patents, trademarks, and copyrights. As a small business owner, Devin wanted to provide a resource for start-ups and small businesses where they could learn about patents, trademarks, and copyrights and how they relate to business to help small business owners like himself build value into their business and protect their assets.
Greatest Professional Mentor
My dad has been my greatest professional mentor. Growing up, he was heavily involved in multiple startups. I grew up watching him experience the joy of success and the downsides of failure. He taught me everything he knows and has fostered my passion for helping people like him with their intellectual property.
BYU & Case Western Reserve ALUMNI
Devin was raised in Utah. He went to BYU (Provo, Utah) to get a double major in Electrical Engineering (EE) and Mandarin Chinese. He then went to Case Western Reserve University (Cleveland, Ohio) to get dual degrees, a Masters in Business Administration (MBA) and a law degree (JD). Devin now lives in the small town of Mountain Green, Utah. Devin is also a father of 4 children and has been married to his college sweetheart for 10 years.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MillerIPLaw #DevinMiller #Inventivegrowthpodcast, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
miller ip law, Devin Miller, The inventive growth podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/Bpd6Yote8nY
The "Inventive Founder" podcast is a riveting series that explores the founding journeys of startup visionaries and small business pioneers. Each episode features intimate conversations with founders who recount their experiences from the initial spark of an idea to the realization of their entrepreneurial dreams. Listeners will hear about the hurdles, triumphs, and lessons learned along the way, providing inspiration and practical insights for anyone looking to embark on their own business venture. "Inventive Founder" is the go-to podcast for stories of innovation, resilience, and the spirit
Just not take it personal. I think the first time I experienced my first agent leaving me after investing so much time in them, it crushed me. But then the philosophy of 'me today, you tomorrow' kicked in. I'm not still at the first job I had back in Philadelphia working on Delaware Avenue. No, I'm not there anymore. People go through different stages, and they can move forward. And this is what I do know: if I fulfilled my obligation to them by respecting them, giving them stable employment, and investing in them, the outcome is okay with me because I just don't know, what's happening in their personal lives. There could be something that's influencing their decision that they're not telling me about.
Explore the podcast
The one myth in the telemarketing industry is that every single telemarketer calls you during dinner. That is absolutely not true. Not every vertical sales talk is high-end real estate. There are some incredible individuals out there that making receives phone calls and do it ethically. They really are artists of speech, they really have honed their crafts and they believe in it.
https://youtu.be/kO1acJUQ7xE
Welcome to Miller IP Law - your friendly partner in safeguarding innovation for startups, side hustles, and small businesses! We're not your traditional law firm - we're all about making legal protection accessible and approachable for entrepreneurs like you.
We are a nontraditional law firm focused on helping startups, small businesses, garage inventors, side hustles, and individuals protect and grow their businesses with affordable patents to protect inventions, trademarks to protect brands, and copyrights to protect creatives.
In addition to having extensive legal experience:
- Our attorneys have startup experience to offer both legal and startup advice
- We offer transparent pricing with flat fees
- We offer affordable options specifically tailored to each business's plans and goals
WHAT MAKES MILLER IP "THE STARTUP LAWYERS"
Our attorneys focus on the clients other patent and trademark law firms ignore, startups & small businesses.
Our Approach:
At Miller IP Law, we understand that navigating the legal landscape can be daunting, especially for small businesses and startups. That's why we're committed to providing a warm, welcoming atmosphere where you feel comfortable discussing your ideas and concerns. Our team is passionate about innovation and dedicated to helping you protect your intellectual property with a smile.
Services We Offer:
Patent Drafting and Prosecution: Have a groundbreaking idea? We'll help you draft and prosecute patents to protect your innovations.
Trademark Registration: Your brand is your identity. Let us assist you in registering trademarks to safeguard your brand reputation and goodwill.
Portfolio Management: Managing your intellectual property portfolio can be overwhelming. We'll handle it for you efficiently.
Licensing Agreements: Want to monetize your intellectual property? We'll help negotiate licensing agreements to maximize your revenue while protecting your rights.
Litigation Support: In the unfortunate event of infringement disputes, our experienced team will provide expert litigation support to defend your intellectual property rights.
Why Choose Miller IP Law:
Friendly Expertise: Our team of experienced attorneys combines legal expertise with a friendly, approachable demeanor.
Tailored Solutions: We offer personalized solutions tailored to your specific needs and budgetary constraints.
Transparent Communication: No legal jargon here! We believe in clear, transparent communication, ensuring you fully understand your options.
Cost-Effective Services: Protecting your intellectual property shouldn't break the bank. We offer cost-effective services designed to provide value without compromising quality.
Other firms spend 85% of their time on their top few clients, 11% on lunch, and ONLY 4% on the hundreds of small businesses and startups that really need their help.
We got tired of watching startups and small businesses being taken advantage of, so.....
We decided to do something about it!
True, we do have a few larger clients (who love our low prices and flat fees), but we devote our focus where it is needed, not on who is the largest.
Our revolutionary way of doing things:
1) Provides you with a clear understanding of what you need
2) Know how much things cost before you get started
Miller IP Law was founded by Devin Miller, a patent attorney that lives in Utah. As Devin worked for a large law firm helping fortune 100 clients with their intellectual property, he realized that there was not a good resource out there to help start-ups and small businesses understand intellectual property, including patents, trademarks, and copyrights. As a small business owner, Devin wanted to provide a resource for start-ups and small businesses where they could learn about patents, trademarks, and copyrights and how they relate to business to help small business owners like himself build value into their business and protect their assets.
Greatest Professional Mentor
My dad has been my greatest professional mentor. Growing up, he was heavily involved in multiple startups. I grew up watching him experience the joy of success and the downsides of failure. He taught me everything he knows and has fostered my passion for helping people like him with their intellectual property.
BYU & Case Western Reserve ALUMNI
Devin was raised in Utah. He went to BYU (Provo, Utah) to get a double major in Electrical Engineering (EE) and Mandarin Chinese. He then went to Case Western Reserve University (Cleveland, Ohio) to get dual degrees, a Masters in Business Administration (MBA) and a law degree (JD). Devin now lives in the small town of Mountain Green, Utah. Devin is also a father of 4 children and has been married to his college sweetheart for 10 years.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MillerIPLaw #DevinMiller #InventiveFounderpodcast, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
miller ip law, Devin Miller, The inventive founder podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Inventive Founder podcast created by Miller IP Law "Not Take It Personal" from CEO Richard Blank
https://youtu.be/kO1acJUQ7xE
The Inventive Founder podcast created by Miller IP. The "Just Not Take It Personal" business technique from Richard Blank
The "Inventive Founder" podcast is a riveting series that explores the founding journeys of startup visionaries and small business pioneers. Each episode features intimate conversations with founders who recount their experiences from the initial spark of an idea to the realization of their entrepreneurial dreams. Listeners will hear about the hurdles, triumphs, and lessons learned along the way, providing inspiration and practical insights for anyone looking to embark on their own business venture. "Inventive Founder" is the go-to podcast for stories of innovation, resilience, and the spirit
Just not take it personal. I think the first time I experienced my first agent leaving me after investing so much time in them, it crushed me. But then the philosophy of 'me today, you tomorrow' kicked in. I'm not still at the first job I had back in Philadelphia working on Delaware Avenue. No, I'm not there anymore. People go through different stages, and they can move forward. And this is what I do know: if I fulfilled my obligation to them by respecting them, giving them stable employment, and investing in them, the outcome is okay with me because I just don't know, what's happening in their personal lives. There could be something that's influencing their decision that they're not telling me about.
Explore the podcast
The one myth in the telemarketing industry is that every single telemarketer calls you during dinner. That is absolutely not true. Not every vertical sales talk is high-end real estate. There are some incredible individuals out there that making receives phone calls and do it ethically. They really are artists of speech, they really have honed their crafts and they believe in it.
https://youtu.be/kO1acJUQ7xE
Welcome to Miller IP Law - your friendly partner in safeguarding innovation for startups, side hustles, and small businesses! We're not your traditional law firm - we're all about making legal protection accessible and approachable for entrepreneurs like you.
We are a nontraditional law firm focused on helping startups, small businesses, garage inventors, side hustles, and individuals protect and grow their businesses with affordable patents to protect inventions, trademarks to protect brands, and copyrights to protect creatives.
In addition to having extensive legal experience:
- Our attorneys have startup experience to offer both legal and startup advice
- We offer transparent pricing with flat fees
- We offer affordable options specifically tailored to each business's plans and goals
WHAT MAKES MILLER IP "THE STARTUP LAWYERS"
Our attorneys focus on the clients other patent and trademark law firms ignore, startups & small businesses.
Our Approach:
At Miller IP Law, we understand that navigating the legal landscape can be daunting, especially for small businesses and startups. That's why we're committed to providing a warm, welcoming atmosphere where you feel comfortable discussing your ideas and concerns. Our team is passionate about innovation and dedicated to helping you protect your intellectual property with a smile.
Services We Offer:
Patent Drafting and Prosecution: Have a groundbreaking idea? We'll help you draft and prosecute patents to protect your innovations.
Trademark Registration: Your brand is your identity. Let us assist you in registering trademarks to safeguard your brand reputation and goodwill.
Portfolio Management: Managing your intellectual property portfolio can be overwhelming. We'll handle it for you efficiently.
Licensing Agreements: Want to monetize your intellectual property? We'll help negotiate licensing agreements to maximize your revenue while protecting your rights.
Litigation Support: In the unfortunate event of infringement disputes, our experienced team will provide expert litigation support to defend your intellectual property rights.
Why Choose Miller IP Law:
Friendly Expertise: Our team of experienced attorneys combines legal expertise with a friendly, approachable demeanor.
Tailored Solutions: We offer personalized solutions tailored to your specific needs and budgetary constraints.
Transparent Communication: No legal jargon here! We believe in clear, transparent communication, ensuring you fully understand your options.
Cost-Effective Services: Protecting your intellectual property shouldn't break the bank. We offer cost-effective services designed to provide value without compromising quality.
Other firms spend 85% of their time on their top few clients, 11% on lunch, and ONLY 4% on the hundreds of small businesses and startups that really need their help.
We got tired of watching startups and small businesses being taken advantage of, so.....
We decided to do something about it!
True, we do have a few larger clients (who love our low prices and flat fees), but we devote our focus where it is needed, not on who is the largest.
Our revolutionary way of doing things:
1) Provides you with a clear understanding of what you need
2) Know how much things cost before you get started
Miller IP Law was founded by Devin Miller, a patent attorney that lives in Utah. As Devin worked for a large law firm helping fortune 100 clients with their intellectual property, he realized that there was not a good resource out there to help start-ups and small businesses understand intellectual property, including patents, trademarks, and copyrights. As a small business owner, Devin wanted to provide a resource for start-ups and small businesses where they could learn about patents, trademarks, and copyrights and how they relate to business to help small business owners like himself build value into their business and protect their assets.
Greatest Professional Mentor
My dad has been my greatest professional mentor. Growing up, he was heavily involved in multiple startups. I grew up watching him experience the joy of success and the downsides of failure. He taught me everything he knows and has fostered my passion for helping people like him with their intellectual property.
BYU & Case Western Reserve ALUMNI
Devin was raised in Utah. He went to BYU (Provo, Utah) to get a double major in Electrical Engineering (EE) and Mandarin Chinese. He then went to Case Western Reserve University (Cleveland, Ohio) to get dual degrees, a Masters in Business Administration (MBA) and a law degree (JD). Devin now lives in the small town of Mountain Green, Utah. Devin is also a father of 4 children and has been married to his college sweetheart for 10 years.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MillerIPLaw #DevinMiller #InventiveFounderpodcast, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
miller ip law, Devin Miller, The inventive founder podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
The Inventive Founder podcast created by Miller IP Law "Not Take It Personal" from CEO Richard Blank
https://youtu.be/kO1acJUQ7xE
Miller IP Law presents The Inventive Experts Podcast. Art Of Speech Expert Advice For Entrepreneurs with Richard Blank
The one myth in the telemarketing industry is that every single telemarketer calls you during dinner. That is absolutely not true. Not every vertical sales talk is high-end real estate. There are some incredible individuals out there that making receives phone calls and do it ethically. They really are artists of speech, they really have honed their crafts and they believe in it.
Welcome to Miller IP Law - your friendly partner in safeguarding innovation for startups, side hustles, and small businesses! We're not your traditional law firm - we're all about making legal protection accessible and approachable for entrepreneurs like you.
We are a nontraditional law firm focused on helping startups, small businesses, garage inventors, side hustles, and individuals protect and grow their businesses with affordable patents to protect inventions, trademarks to protect brands, and copyrights to protect creatives.
https://youtu.be/fWpandBrocY
In addition to having extensive legal experience:
- Our attorneys have startup experience to offer both legal and startup advice
- We offer transparent pricing with flat fees
- We offer affordable options specifically tailored to each business's plans and goals
WHAT MAKES MILLER IP "THE STARTUP LAWYERS"
Our attorneys focus on the clients other patent and trademark law firms ignore, startups & small businesses.
Our Approach:
At Miller IP Law, we understand that navigating the legal landscape can be daunting, especially for small businesses and startups. That's why we're committed to providing a warm, welcoming atmosphere where you feel comfortable discussing your ideas and concerns. Our team is passionate about innovation and dedicated to helping you protect your intellectual property with a smile.
Services We Offer:
Patent Drafting and Prosecution: Have a groundbreaking idea? We'll help you draft and prosecute patents to protect your innovations.
Trademark Registration: Your brand is your identity. Let us assist you in registering trademarks to safeguard your brand reputation and goodwill.
Portfolio Management: Managing your intellectual property portfolio can be overwhelming. We'll handle it for you efficiently.
Licensing Agreements: Want to monetize your intellectual property? We'll help negotiate licensing agreements to maximize your revenue while protecting your rights.
Litigation Support: In the unfortunate event of infringement disputes, our experienced team will provide expert litigation support to defend your intellectual property rights.
Why Choose Miller IP Law:
Friendly Expertise: Our team of experienced attorneys combines legal expertise with a friendly, approachable demeanor.
Tailored Solutions: We offer personalized solutions tailored to your specific needs and budgetary constraints.
Transparent Communication: No legal jargon here! We believe in clear, transparent communication, ensuring you fully understand your options.
Cost-Effective Services: Protecting your intellectual property shouldn't break the bank. We offer cost-effective services designed to provide value without compromising quality.
Other firms spend 85% of their time on their top few clients, 11% on lunch, and ONLY 4% on the hundreds of small businesses and startups that really need their help.
We got tired of watching startups and small businesses being taken advantage of, so.....
We decided to do something about it!
True, we do have a few larger clients (who love our low prices and flat fees), but we devote our focus where it is needed, not on who is the largest.
Our revolutionary way of doing things:
1) Provides you with a clear understanding of what you need
2) Know how much things cost before you get started
Miller IP Law was founded by Devin Miller, a patent attorney that lives in Utah. As Devin worked for a large law firm helping fortune 100 clients with their intellectual property, he realized that there was not a good resource out there to help start-ups and small businesses understand intellectual property, including patents, trademarks, and copyrights. As a small business owner, Devin wanted to provide a resource for start-ups and small businesses where they could learn about patents, trademarks, and copyrights and how they relate to business to help small business owners like himself build value into their business and protect their assets.
Greatest Professional Mentor
My dad has been my greatest professional mentor. Growing up, he was heavily involved in multiple startups. I grew up watching him experience the joy of success and the downsides of failure. He taught me everything he knows and has fostered my passion for helping people like him with their intellectual property.
BYU & Case Western Reserve ALUMNI
Devin was raised in Utah. He went to BYU (Provo, Utah) to get a double major in Electrical Engineering (EE) and Mandarin Chinese. He then went to Case Western Reserve University (Cleveland, Ohio) to get dual degrees, a Masters in Business Administration (MBA) and a law degree (JD). Devin now lives in the small town of Mountain Green, Utah. Devin is also a father of 4 children and has been married to his college sweetheart for 10 years.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MillerIPLaw #DevinMiller #Theinventiveexpertspodcast, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Miller IP Law, Devin Miller, The inventive experts podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/fWpandBrocY
Miller IP Law presents The Inventive Experts Podcast. Art Of Speech Expert Advice For Entrepreneurs with Richard Blank
The one myth in the telemarketing industry is that every single telemarketer calls you during dinner. That is absolutely not true. Not every vertical sales talk is high-end real estate. There are some incredible individuals out there that making receives phone calls and do it ethically. They really are artists of speech, they really have honed their crafts and they believe in it.
Welcome to Miller IP Law - your friendly partner in safeguarding innovation for startups, side hustles, and small businesses! We're not your traditional law firm - we're all about making legal protection accessible and approachable for entrepreneurs like you.
We are a nontraditional law firm focused on helping startups, small businesses, garage inventors, side hustles, and individuals protect and grow their businesses with affordable patents to protect inventions, trademarks to protect brands, and copyrights to protect creatives.
https://youtu.be/fWpandBrocY
In addition to having extensive legal experience:
- Our attorneys have startup experience to offer both legal and startup advice
- We offer transparent pricing with flat fees
- We offer affordable options specifically tailored to each business's plans and goals
WHAT MAKES MILLER IP "THE STARTUP LAWYERS"
Our attorneys focus on the clients other patent and trademark law firms ignore, startups & small businesses.
Our Approach:
At Miller IP Law, we understand that navigating the legal landscape can be daunting, especially for small businesses and startups. That's why we're committed to providing a warm, welcoming atmosphere where you feel comfortable discussing your ideas and concerns. Our team is passionate about innovation and dedicated to helping you protect your intellectual property with a smile.
Services We Offer:
Patent Drafting and Prosecution: Have a groundbreaking idea? We'll help you draft and prosecute patents to protect your innovations.
Trademark Registration: Your brand is your identity. Let us assist you in registering trademarks to safeguard your brand reputation and goodwill.
Portfolio Management: Managing your intellectual property portfolio can be overwhelming. We'll handle it for you efficiently.
Licensing Agreements: Want to monetize your intellectual property? We'll help negotiate licensing agreements to maximize your revenue while protecting your rights.
Litigation Support: In the unfortunate event of infringement disputes, our experienced team will provide expert litigation support to defend your intellectual property rights.
Why Choose Miller IP Law:
Friendly Expertise: Our team of experienced attorneys combines legal expertise with a friendly, approachable demeanor.
Tailored Solutions: We offer personalized solutions tailored to your specific needs and budgetary constraints.
Transparent Communication: No legal jargon here! We believe in clear, transparent communication, ensuring you fully understand your options.
Cost-Effective Services: Protecting your intellectual property shouldn't break the bank. We offer cost-effective services designed to provide value without compromising quality.
Other firms spend 85% of their time on their top few clients, 11% on lunch, and ONLY 4% on the hundreds of small businesses and startups that really need their help.
We got tired of watching startups and small businesses being taken advantage of, so.....
We decided to do something about it!
True, we do have a few larger clients (who love our low prices and flat fees), but we devote our focus where it is needed, not on who is the largest.
Our revolutionary way of doing things:
1) Provides you with a clear understanding of what you need
2) Know how much things cost before you get started
Miller IP Law was founded by Devin Miller, a patent attorney that lives in Utah. As Devin worked for a large law firm helping fortune 100 clients with their intellectual property, he realized that there was not a good resource out there to help start-ups and small businesses understand intellectual property, including patents, trademarks, and copyrights. As a small business owner, Devin wanted to provide a resource for start-ups and small businesses where they could learn about patents, trademarks, and copyrights and how they relate to business to help small business owners like himself build value into their business and protect their assets.
Greatest Professional Mentor
My dad has been my greatest professional mentor. Growing up, he was heavily involved in multiple startups. I grew up watching him experience the joy of success and the downsides of failure. He taught me everything he knows and has fostered my passion for helping people like him with their intellectual property.
BYU & Case Western Reserve ALUMNI
Devin was raised in Utah. He went to BYU (Provo, Utah) to get a double major in Electrical Engineering (EE) and Mandarin Chinese. He then went to Case Western Reserve University (Cleveland, Ohio) to get dual degrees, a Masters in Business Administration (MBA) and a law degree (JD). Devin now lives in the small town of Mountain Green, Utah. Devin is also a father of 4 children and has been married to his college sweetheart for 10 years.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MillerIPLaw #DevinMiller #Theinventiveexpertspodcast, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Miller IP Law, Devin Miller, The inventive experts podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/fWpandBrocY
Miller IP Law presents The Inventive Experts Podcast. Art Of Speech Expert Advice For Entrepreneurs with Richard Blank
The one myth in the telemarketing industry is that every single telemarketer calls you during dinner. That is absolutely not true. Not every vertical sales talk is high-end real estate. There are some incredible individuals out there that making receives phone calls and do it ethically. They really are artists of speech, they really have honed their crafts and they believe in it.
Welcome to Miller IP Law - your friendly partner in safeguarding innovation for startups, side hustles, and small businesses! We're not your traditional law firm - we're all about making legal protection accessible and approachable for entrepreneurs like you.
We are a nontraditional law firm focused on helping startups, small businesses, garage inventors, side hustles, and individuals protect and grow their businesses with affordable patents to protect inventions, trademarks to protect brands, and copyrights to protect creatives.
https://youtu.be/fWpandBrocY
In addition to having extensive legal experience:
- Our attorneys have startup experience to offer both legal and startup advice
- We offer transparent pricing with flat fees
- We offer affordable options specifically tailored to each business's plans and goals
WHAT MAKES MILLER IP "THE STARTUP LAWYERS"
Our attorneys focus on the clients other patent and trademark law firms ignore, startups & small businesses.
Our Approach:
At Miller IP Law, we understand that navigating the legal landscape can be daunting, especially for small businesses and startups. That's why we're committed to providing a warm, welcoming atmosphere where you feel comfortable discussing your ideas and concerns. Our team is passionate about innovation and dedicated to helping you protect your intellectual property with a smile.
Services We Offer:
Patent Drafting and Prosecution: Have a groundbreaking idea? We'll help you draft and prosecute patents to protect your innovations.
Trademark Registration: Your brand is your identity. Let us assist you in registering trademarks to safeguard your brand reputation and goodwill.
Portfolio Management: Managing your intellectual property portfolio can be overwhelming. We'll handle it for you efficiently.
Licensing Agreements: Want to monetize your intellectual property? We'll help negotiate licensing agreements to maximize your revenue while protecting your rights.
Litigation Support: In the unfortunate event of infringement disputes, our experienced team will provide expert litigation support to defend your intellectual property rights.
Why Choose Miller IP Law:
Friendly Expertise: Our team of experienced attorneys combines legal expertise with a friendly, approachable demeanor.
Tailored Solutions: We offer personalized solutions tailored to your specific needs and budgetary constraints.
Transparent Communication: No legal jargon here! We believe in clear, transparent communication, ensuring you fully understand your options.
Cost-Effective Services: Protecting your intellectual property shouldn't break the bank. We offer cost-effective services designed to provide value without compromising quality.
Other firms spend 85% of their time on their top few clients, 11% on lunch, and ONLY 4% on the hundreds of small businesses and startups that really need their help.
We got tired of watching startups and small businesses being taken advantage of, so.....
We decided to do something about it!
True, we do have a few larger clients (who love our low prices and flat fees), but we devote our focus where it is needed, not on who is the largest.
Our revolutionary way of doing things:
1) Provides you with a clear understanding of what you need
2) Know how much things cost before you get started
Miller IP Law was founded by Devin Miller, a patent attorney that lives in Utah. As Devin worked for a large law firm helping fortune 100 clients with their intellectual property, he realized that there was not a good resource out there to help start-ups and small businesses understand intellectual property, including patents, trademarks, and copyrights. As a small business owner, Devin wanted to provide a resource for start-ups and small businesses where they could learn about patents, trademarks, and copyrights and how they relate to business to help small business owners like himself build value into their business and protect their assets.
Greatest Professional Mentor
My dad has been my greatest professional mentor. Growing up, he was heavily involved in multiple startups. I grew up watching him experience the joy of success and the downsides of failure. He taught me everything he knows and has fostered my passion for helping people like him with their intellectual property.
BYU & Case Western Reserve ALUMNI
Devin was raised in Utah. He went to BYU (Provo, Utah) to get a double major in Electrical Engineering (EE) and Mandarin Chinese. He then went to Case Western Reserve University (Cleveland, Ohio) to get dual degrees, a Masters in Business Administration (MBA) and a law degree (JD). Devin now lives in the small town of Mountain Green, Utah. Devin is also a father of 4 children and has been married to his college sweetheart for 10 years.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#MillerIPLaw #DevinMiller #Theinventiveexpertspodcast, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Miller IP Law, Devin Miller, The inventive experts podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/fWpandBrocY
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Joe Ricotta - Real Estate Developer (UK/London) Joe Ricotta is Real Estate Developer, We deals in properties based in UK. For all type of properties buy/sell requirements
This uptempo pop song should be in the key of E flat major according to me.
"Who Can It Be Now?" is a song recorded by Australian band Men at Work. It was released in Australia in 1981, prior to the recording of their 1981 debut album Business as Usual, on which the track was later included.
