Veröffentlichungsdatum: 16.09.2009
Ein wahrer Champ! Wenn auch 3 Dragorans nicht wirklich die Kreativität der Macher wiederspiegeln...zum Glück ist dies aber nur in Durchgang 1 der Fall und nach allen 8 Kanto Arenen besser ausgewählt :)
Robyn, the triplets wanted to say, "Walking is no easy thing at first, but if you ignore all danger and move fast, fall down a few holes, always ignoring your mother's cautious nature, you will have a great time. Come join us any night and we will teach you what real adventures are!" 😉
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So, what are you waiting for? Gear up for winter with the best in the biz. Need help? Call us at +91 9610311313 for riding gear or visit www.bikegear.in to place your order today!
https://bikegear.in/
Die bingo TV Zeitmaschine katapultiert uns in den November 1989. Zurueck in die Zone. Denn ein Auftritt von David Hasselhoff am Brandenburger Tor muss in jedem Fall verhindert werden !
Die Beatles singen "All You Need Is Love", Eberhard Cohrs erklaert die Mengenlehre und ein total besoffener DDR Teenager philosophiert ueber den Tod. Hannes Wader singt ueber Mumienschaendung und Frauchen von der Leyen warnt vor dieser Late Night Show
Brain Work Frame Work Podcast. Vision to Venture: Building a Telemarketing Empire with Richard Blank
Welcome to Brain Work Frame Work, where seasoned professionals Adam and Chris share their wealth of experience and insights in the realms of Business, Sales, and Entrepreneurship with other like-minded business owners. Share your wins and loses, tips and tricks, and your journey through entrepreneurship.
Join us in this episode as we dive into the incredible journey of our guest Richard Blank, who embarked on a vision quest at 27, moving abroad to Costa Rica and founding Costa Rica's Call Center (CCC) from scratch. Our guest, Richard Blank, shares insights on taking chances, advanced telemarketing strategies, conflict management, soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, and the art of phonetic micro expression reading. Discover the secrets behind CCC's success and the lessons learned along the way.
Entrepreneurship: Slaying Dragons and Personal Growth
A lot of people will decide to live their own life and not fulfill the lives of others. And so did it break some hearts? I guess. But then again, my friend, We all need to leave our own castles to slay dragons and save princesses. And if someone's holding you back, you're never going to go on a roller coaster and experience life. And so my argument was to live. And I could have always clicked my heels and come home and been in the family business. But I wanted to try. I had some grit. I had some vigor. And I know that at the end of the day, I wanted to look at myself in the mirror and know that I went 15 rounds. That's the kind of forced march that people are on as entrepreneurs. Those are the sort of moments of clarity you have when you ask yourself, do I continue or do I stop?
Reinventing Work Relationships: Checkpoints Over Burnout
Of course, you had mentioned the six-month mark where people, you know, they fall out of love. I don't believe in that. I believe in checkpoints. I believe in positive reinforcement. Let me give you specifics for my industry because most people don't like telemarketers and I do not think the majority of your audience are CEOs of call centers. They didn't sell their soul like I did for this golden fiddle. So anyway, in my industry, there are certain things that I can do. It's a luxury trade. Besides making or receiving phone calls, these individuals are bilingual, which bears the mark of higher education.
The Power of Silence in Communication
So you're not going to really know the sound unless you have the silence. And the silence, in my opinion, speaks much more than your tone, your rate, and your pitch, because that is inside of you, right? And so if you're looking for certain tell signs, if people are facetious with you or you need additional clarification, those would be the times, in my opinion, that you should interject and ask for that clarification question because something's just not right.
https://youtu.be/reNbjStx784
https://youtube.com/shorts/LhKt4ppKCiM
https://youtube.com/shorts/igv8n_PTztk
https://youtube.com/shorts/rF3UnvS70bU
https://youtube.com/shorts/7OZxs__yvg0
Adam and Chris
Adam boasts a decade-long tenure in the Insurance Industry, and establishing his own agency in 2020. With a rich background in sales and service, Adam brings invaluable perspectives to the table, prioritizing exceptional customer experience—both pre and post-sale. His commitment to excellence is unwavering, and optimism is not just a word but a guiding principle in his approach.
Chris Troka:
As a founder and owner of two businesses, I have more than 10 years of experience in creating, improving, and accelerating businesses. I am passionate about helping entrepreneurs and business owners achieve their goals and exceed their expectations.
Chris has been an entrepreneur for over 10 years. After starting and growing a successful Award-Winning Wedding DJ business, Chris finished his Marketing degree in 2021. Chris now helps other business owners with web design, digital marketing and software solutions to build a better business.
I offer website, marketing and technology services that leverage AI, Automation, CRM, and social media to build relationships and generate leads. I am certified by HubSpot and Google in inbound marketing, social media, and Google My Business, and earned my Marketing Degree in 2021. I also run a successful wedding DJ and photo booth service that has won multiple awards from The Knot. I pride myself on providing above and beyond customer service with timely communication and results.
Brain Work Frame Work Podcast
Welcome to Brain Work Frame Work, where seasoned professionals Adam and Chris share their wealth of experience and insights in the realms of Business, Sales, and Entrepreneurship with other like-minded business owners. Share your wins and loses, tips and tricks, and your journey through entrepreneurship.
Adam brings invaluable perspectives to the table, prioritizing exceptional customer experience—both pre and post-sale. His commitment to excellence is unwavering, and optimism is not just a word but a guiding principle in his approach.
Having successfully founded and expanded an Award-Winning Wedding DJ business, Chris further honed his expertise by completing his Marketing degree in 2021. Today, he extends his wealth of knowledge to fellow business owners, specializing in web design, digital marketing, and software solutions.
Join us as Adam and Chris delve into the intricacies of entrepreneurship, offering insights and strategies to help you build a better business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Chris Troka, Brain Work Frame Work Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#ChrisTroka #BrainWorkFrameWorkPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
The Power of Simplicity and Connection
You're not moving. The fact that we connected that way, everything is good. You're not going to fumble. And so my main focus for you, for your, for your telemarketers inbound outbound for entrepreneurs, there's always that like Luke Skywalker, one shot, little hole blew up a whole thing. Achilles heel, a match can do an incendio can bring it down, right? Little things. A little bit of snow can be a snowball, but think of this chain reaction. And so my thing is, instead of analyzing your script or the list or the contract, the prices, your main thing is what you learned in kindergarten. Be nice to somebody and know their name and sit down with them. And if you can reduce all of that, then at least you have a really good chance from an educated point of view, having them make a decision because it's as pure as pure can be. And I always try to get there as quickly as possible. And by doing those positive escalations, by doing the due diligence, I have taken us from a 10 to about a two.
Brain Work Frame Work Podcast. Vision to Venture: Building a Telemarketing Empire with Richard Blank
Welcome to Brain Work Frame Work, where seasoned professionals Adam and Chris share their wealth of experience and insights in the realms of Business, Sales, and Entrepreneurship with other like-minded business owners. Share your wins and loses, tips and tricks, and your journey through entrepreneurship.
Join us in this episode as we dive into the incredible journey of our guest Richard Blank, who embarked on a vision quest at 27, moving abroad to Costa Rica and founding Costa Rica's Call Center (CCC) from scratch. Our guest, Richard Blank, shares insights on taking chances, advanced telemarketing strategies, conflict management, soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, and the art of phonetic micro expression reading. Discover the secrets behind CCC's success and the lessons learned along the way.
Entrepreneurship: Slaying Dragons and Personal Growth
A lot of people will decide to live their own life and not fulfill the lives of others. And so did it break some hearts? I guess. But then again, my friend, We all need to leave our own castles to slay dragons and save princesses. And if someone's holding you back, you're never going to go on a roller coaster and experience life. And so my argument was to live. And I could have always clicked my heels and come home and been in the family business. But I wanted to try. I had some grit. I had some vigor. And I know that at the end of the day, I wanted to look at myself in the mirror and know that I went 15 rounds. That's the kind of forced march that people are on as entrepreneurs. Those are the sort of moments of clarity you have when you ask yourself, do I continue or do I stop?
Reinventing Work Relationships: Checkpoints Over Burnout
Of course, you had mentioned the six-month mark where people, you know, they fall out of love. I don't believe in that. I believe in checkpoints. I believe in positive reinforcement. Let me give you specifics for my industry because most people don't like telemarketers and I do not think the majority of your audience are CEOs of call centers. They didn't sell their soul like I did for this golden fiddle. So anyway, in my industry, there are certain things that I can do. It's a luxury trade. Besides making or receiving phone calls, these individuals are bilingual, which bears the mark of higher education.
The Power of Silence in Communication
So you're not going to really know the sound unless you have the silence. And the silence, in my opinion, speaks much more than your tone, your rate, and your pitch, because that is inside of you, right? And so if you're looking for certain tell signs, if people are facetious with you or you need additional clarification, those would be the times, in my opinion, that you should interject and ask for that clarification question because something's just not right.
https://youtu.be/reNbjStx784
https://youtube.com/shorts/LhKt4ppKCiM
https://youtube.com/shorts/igv8n_PTztk
https://youtube.com/shorts/rF3UnvS70bU
https://youtube.com/shorts/7OZxs__yvg0
Adam and Chris
Adam boasts a decade-long tenure in the Insurance Industry, and establishing his own agency in 2020. With a rich background in sales and service, Adam brings invaluable perspectives to the table, prioritizing exceptional customer experience—both pre and post-sale. His commitment to excellence is unwavering, and optimism is not just a word but a guiding principle in his approach.
Chris Troka:
As a founder and owner of two businesses, I have more than 10 years of experience in creating, improving, and accelerating businesses. I am passionate about helping entrepreneurs and business owners achieve their goals and exceed their expectations.
Chris has been an entrepreneur for over 10 years. After starting and growing a successful Award-Winning Wedding DJ business, Chris finished his Marketing degree in 2021. Chris now helps other business owners with web design, digital marketing and software solutions to build a better business.
I offer website, marketing and technology services that leverage AI, Automation, CRM, and social media to build relationships and generate leads. I am certified by HubSpot and Google in inbound marketing, social media, and Google My Business, and earned my Marketing Degree in 2021. I also run a successful wedding DJ and photo booth service that has won multiple awards from The Knot. I pride myself on providing above and beyond customer service with timely communication and results.
Brain Work Frame Work Podcast
Welcome to Brain Work Frame Work, where seasoned professionals Adam and Chris share their wealth of experience and insights in the realms of Business, Sales, and Entrepreneurship with other like-minded business owners. Share your wins and loses, tips and tricks, and your journey through entrepreneurship.
Adam brings invaluable perspectives to the table, prioritizing exceptional customer experience—both pre and post-sale. His commitment to excellence is unwavering, and optimism is not just a word but a guiding principle in his approach.
Having successfully founded and expanded an Award-Winning Wedding DJ business, Chris further honed his expertise by completing his Marketing degree in 2021. Today, he extends his wealth of knowledge to fellow business owners, specializing in web design, digital marketing, and software solutions.
Join us as Adam and Chris delve into the intricacies of entrepreneurship, offering insights and strategies to help you build a better business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Chris Troka, Brain Work Frame Work Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#ChrisTroka #BrainWorkFrameWorkPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
The Power of Simplicity and Connection
You're not moving. The fact that we connected that way, everything is good. You're not going to fumble. And so my main focus for you, for your, for your telemarketers inbound outbound for entrepreneurs, there's always that like Luke Skywalker, one shot, little hole blew up a whole thing. Achilles heel, a match can do an incendio can bring it down, right? Little things. A little bit of snow can be a snowball, but think of this chain reaction. And so my thing is, instead of analyzing your script or the list or the contract, the prices, your main thing is what you learned in kindergarten. Be nice to somebody and know their name and sit down with them. And if you can reduce all of that, then at least you have a really good chance from an educated point of view, having them make a decision because it's as pure as pure can be. And I always try to get there as quickly as possible. And by doing those positive escalations, by doing the due diligence, I have taken us from a 10 to about a two.
Brain Work Frame Work Podcast. Vision to Venture: Building a Telemarketing Empire with Richard Blank
Welcome to Brain Work Frame Work, where seasoned professionals Adam and Chris share their wealth of experience and insights in the realms of Business, Sales, and Entrepreneurship with other like-minded business owners. Share your wins and loses, tips and tricks, and your journey through entrepreneurship.
Join us in this episode as we dive into the incredible journey of our guest Richard Blank, who embarked on a vision quest at 27, moving abroad to Costa Rica and founding Costa Rica's Call Center (CCC) from scratch. Our guest, Richard Blank, shares insights on taking chances, advanced telemarketing strategies, conflict management, soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, and the art of phonetic micro expression reading. Discover the secrets behind CCC's success and the lessons learned along the way.
Entrepreneurship: Slaying Dragons and Personal Growth
A lot of people will decide to live their own life and not fulfill the lives of others. And so did it break some hearts? I guess. But then again, my friend, We all need to leave our own castles to slay dragons and save princesses. And if someone's holding you back, you're never going to go on a roller coaster and experience life. And so my argument was to live. And I could have always clicked my heels and come home and been in the family business. But I wanted to try. I had some grit. I had some vigor. And I know that at the end of the day, I wanted to look at myself in the mirror and know that I went 15 rounds. That's the kind of forced march that people are on as entrepreneurs. Those are the sort of moments of clarity you have when you ask yourself, do I continue or do I stop?
Reinventing Work Relationships: Checkpoints Over Burnout
Of course, you had mentioned the six-month mark where people, you know, they fall out of love. I don't believe in that. I believe in checkpoints. I believe in positive reinforcement. Let me give you specifics for my industry because most people don't like telemarketers and I do not think the majority of your audience are CEOs of call centers. They didn't sell their soul like I did for this golden fiddle. So anyway, in my industry, there are certain things that I can do. It's a luxury trade. Besides making or receiving phone calls, these individuals are bilingual, which bears the mark of higher education.
The Power of Silence in Communication
So you're not going to really know the sound unless you have the silence. And the silence, in my opinion, speaks much more than your tone, your rate, and your pitch, because that is inside of you, right? And so if you're looking for certain tell signs, if people are facetious with you or you need additional clarification, those would be the times, in my opinion, that you should interject and ask for that clarification question because something's just not right.
https://youtu.be/reNbjStx784
https://youtube.com/shorts/LhKt4ppKCiM
https://youtube.com/shorts/igv8n_PTztk
https://youtube.com/shorts/rF3UnvS70bU
https://youtube.com/shorts/7OZxs__yvg0
Adam and Chris
Adam boasts a decade-long tenure in the Insurance Industry, and establishing his own agency in 2020. With a rich background in sales and service, Adam brings invaluable perspectives to the table, prioritizing exceptional customer experience—both pre and post-sale. His commitment to excellence is unwavering, and optimism is not just a word but a guiding principle in his approach.
Chris Troka:
As a founder and owner of two businesses, I have more than 10 years of experience in creating, improving, and accelerating businesses. I am passionate about helping entrepreneurs and business owners achieve their goals and exceed their expectations.
Chris has been an entrepreneur for over 10 years. After starting and growing a successful Award-Winning Wedding DJ business, Chris finished his Marketing degree in 2021. Chris now helps other business owners with web design, digital marketing and software solutions to build a better business.
I offer website, marketing and technology services that leverage AI, Automation, CRM, and social media to build relationships and generate leads. I am certified by HubSpot and Google in inbound marketing, social media, and Google My Business, and earned my Marketing Degree in 2021. I also run a successful wedding DJ and photo booth service that has won multiple awards from The Knot. I pride myself on providing above and beyond customer service with timely communication and results.
Brain Work Frame Work Podcast
Welcome to Brain Work Frame Work, where seasoned professionals Adam and Chris share their wealth of experience and insights in the realms of Business, Sales, and Entrepreneurship with other like-minded business owners. Share your wins and loses, tips and tricks, and your journey through entrepreneurship.
Adam brings invaluable perspectives to the table, prioritizing exceptional customer experience—both pre and post-sale. His commitment to excellence is unwavering, and optimism is not just a word but a guiding principle in his approach.
Having successfully founded and expanded an Award-Winning Wedding DJ business, Chris further honed his expertise by completing his Marketing degree in 2021. Today, he extends his wealth of knowledge to fellow business owners, specializing in web design, digital marketing, and software solutions.
Join us as Adam and Chris delve into the intricacies of entrepreneurship, offering insights and strategies to help you build a better business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Chris Troka, Brain Work Frame Work Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#ChrisTroka #BrainWorkFrameWorkPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
The Power of Simplicity and Connection
You're not moving. The fact that we connected that way, everything is good. You're not going to fumble. And so my main focus for you, for your, for your telemarketers inbound outbound for entrepreneurs, there's always that like Luke Skywalker, one shot, little hole blew up a whole thing. Achilles heel, a match can do an incendio can bring it down, right? Little things. A little bit of snow can be a snowball, but think of this chain reaction. And so my thing is, instead of analyzing your script or the list or the contract, the prices, your main thing is what you learned in kindergarten. Be nice to somebody and know their name and sit down with them. And if you can reduce all of that, then at least you have a really good chance from an educated point of view, having them make a decision because it's as pure as pure can be. And I always try to get there as quickly as possible. And by doing those positive escalations, by doing the due diligence, I have taken us from a 10 to about a two.
Brain Work Frame Work Podcast. Vision to Venture: Building a Telemarketing Empire with Richard Blank
Welcome to Brain Work Frame Work, where seasoned professionals Adam and Chris share their wealth of experience and insights in the realms of Business, Sales, and Entrepreneurship with other like-minded business owners. Share your wins and loses, tips and tricks, and your journey through entrepreneurship.
Join us in this episode as we dive into the incredible journey of our guest Richard Blank, who embarked on a vision quest at 27, moving abroad to Costa Rica and founding Costa Rica's Call Center (CCC) from scratch. Our guest, Richard Blank, shares insights on taking chances, advanced telemarketing strategies, conflict management, soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, and the art of phonetic micro expression reading. Discover the secrets behind CCC's success and the lessons learned along the way.
Entrepreneurship: Slaying Dragons and Personal Growth
A lot of people will decide to live their own life and not fulfill the lives of others. And so did it break some hearts? I guess. But then again, my friend, We all need to leave our own castles to slay dragons and save princesses. And if someone's holding you back, you're never going to go on a roller coaster and experience life. And so my argument was to live. And I could have always clicked my heels and come home and been in the family business. But I wanted to try. I had some grit. I had some vigor. And I know that at the end of the day, I wanted to look at myself in the mirror and know that I went 15 rounds. That's the kind of forced march that people are on as entrepreneurs. Those are the sort of moments of clarity you have when you ask yourself, do I continue or do I stop?
Reinventing Work Relationships: Checkpoints Over Burnout
Of course, you had mentioned the six-month mark where people, you know, they fall out of love. I don't believe in that. I believe in checkpoints. I believe in positive reinforcement. Let me give you specifics for my industry because most people don't like telemarketers and I do not think the majority of your audience are CEOs of call centers. They didn't sell their soul like I did for this golden fiddle. So anyway, in my industry, there are certain things that I can do. It's a luxury trade. Besides making or receiving phone calls, these individuals are bilingual, which bears the mark of higher education.
The Power of Silence in Communication
So you're not going to really know the sound unless you have the silence. And the silence, in my opinion, speaks much more than your tone, your rate, and your pitch, because that is inside of you, right? And so if you're looking for certain tell signs, if people are facetious with you or you need additional clarification, those would be the times, in my opinion, that you should interject and ask for that clarification question because something's just not right.
https://youtu.be/reNbjStx784
https://youtube.com/shorts/LhKt4ppKCiM
https://youtube.com/shorts/igv8n_PTztk
https://youtube.com/shorts/rF3UnvS70bU
https://youtube.com/shorts/7OZxs__yvg0
Adam and Chris
Adam boasts a decade-long tenure in the Insurance Industry, and establishing his own agency in 2020. With a rich background in sales and service, Adam brings invaluable perspectives to the table, prioritizing exceptional customer experience—both pre and post-sale. His commitment to excellence is unwavering, and optimism is not just a word but a guiding principle in his approach.
Chris Troka:
As a founder and owner of two businesses, I have more than 10 years of experience in creating, improving, and accelerating businesses. I am passionate about helping entrepreneurs and business owners achieve their goals and exceed their expectations.
Chris has been an entrepreneur for over 10 years. After starting and growing a successful Award-Winning Wedding DJ business, Chris finished his Marketing degree in 2021. Chris now helps other business owners with web design, digital marketing and software solutions to build a better business.
I offer website, marketing and technology services that leverage AI, Automation, CRM, and social media to build relationships and generate leads. I am certified by HubSpot and Google in inbound marketing, social media, and Google My Business, and earned my Marketing Degree in 2021. I also run a successful wedding DJ and photo booth service that has won multiple awards from The Knot. I pride myself on providing above and beyond customer service with timely communication and results.
Brain Work Frame Work Podcast
Welcome to Brain Work Frame Work, where seasoned professionals Adam and Chris share their wealth of experience and insights in the realms of Business, Sales, and Entrepreneurship with other like-minded business owners. Share your wins and loses, tips and tricks, and your journey through entrepreneurship.
Adam brings invaluable perspectives to the table, prioritizing exceptional customer experience—both pre and post-sale. His commitment to excellence is unwavering, and optimism is not just a word but a guiding principle in his approach.
Having successfully founded and expanded an Award-Winning Wedding DJ business, Chris further honed his expertise by completing his Marketing degree in 2021. Today, he extends his wealth of knowledge to fellow business owners, specializing in web design, digital marketing, and software solutions.
Join us as Adam and Chris delve into the intricacies of entrepreneurship, offering insights and strategies to help you build a better business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Chris Troka, Brain Work Frame Work Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#ChrisTroka #BrainWorkFrameWorkPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
The Power of Simplicity and Connection
You're not moving. The fact that we connected that way, everything is good. You're not going to fumble. And so my main focus for you, for your, for your telemarketers inbound outbound for entrepreneurs, there's always that like Luke Skywalker, one shot, little hole blew up a whole thing. Achilles heel, a match can do an incendio can bring it down, right? Little things. A little bit of snow can be a snowball, but think of this chain reaction. And so my thing is, instead of analyzing your script or the list or the contract, the prices, your main thing is what you learned in kindergarten. Be nice to somebody and know their name and sit down with them. And if you can reduce all of that, then at least you have a really good chance from an educated point of view, having them make a decision because it's as pure as pure can be. And I always try to get there as quickly as possible. And by doing those positive escalations, by doing the due diligence, I have taken us from a 10 to about a two.
Brain Work Frame Work Podcast. Vision to Venture: Building a Telemarketing Empire with Richard Blank
Welcome to Brain Work Frame Work, where seasoned professionals Adam and Chris share their wealth of experience and insights in the realms of Business, Sales, and Entrepreneurship with other like-minded business owners. Share your wins and loses, tips and tricks, and your journey through entrepreneurship.
Join us in this episode as we dive into the incredible journey of our guest Richard Blank, who embarked on a vision quest at 27, moving abroad to Costa Rica and founding Costa Rica's Call Center (CCC) from scratch. Our guest, Richard Blank, shares insights on taking chances, advanced telemarketing strategies, conflict management, soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, and the art of phonetic micro expression reading. Discover the secrets behind CCC's success and the lessons learned along the way.
Entrepreneurship: Slaying Dragons and Personal Growth
A lot of people will decide to live their own life and not fulfill the lives of others. And so did it break some hearts? I guess. But then again, my friend, We all need to leave our own castles to slay dragons and save princesses. And if someone's holding you back, you're never going to go on a roller coaster and experience life. And so my argument was to live. And I could have always clicked my heels and come home and been in the family business. But I wanted to try. I had some grit. I had some vigor. And I know that at the end of the day, I wanted to look at myself in the mirror and know that I went 15 rounds. That's the kind of forced march that people are on as entrepreneurs. Those are the sort of moments of clarity you have when you ask yourself, do I continue or do I stop?
Reinventing Work Relationships: Checkpoints Over Burnout
Of course, you had mentioned the six-month mark where people, you know, they fall out of love. I don't believe in that. I believe in checkpoints. I believe in positive reinforcement. Let me give you specifics for my industry because most people don't like telemarketers and I do not think the majority of your audience are CEOs of call centers. They didn't sell their soul like I did for this golden fiddle. So anyway, in my industry, there are certain things that I can do. It's a luxury trade. Besides making or receiving phone calls, these individuals are bilingual, which bears the mark of higher education.
The Power of Silence in Communication
So you're not going to really know the sound unless you have the silence. And the silence, in my opinion, speaks much more than your tone, your rate, and your pitch, because that is inside of you, right? And so if you're looking for certain tell signs, if people are facetious with you or you need additional clarification, those would be the times, in my opinion, that you should interject and ask for that clarification question because something's just not right.
https://youtu.be/reNbjStx784
https://youtube.com/shorts/LhKt4ppKCiM
https://youtube.com/shorts/igv8n_PTztk
https://youtube.com/shorts/rF3UnvS70bU
https://youtube.com/shorts/7OZxs__yvg0
Adam and Chris
Adam boasts a decade-long tenure in the Insurance Industry, and establishing his own agency in 2020. With a rich background in sales and service, Adam brings invaluable perspectives to the table, prioritizing exceptional customer experience—both pre and post-sale. His commitment to excellence is unwavering, and optimism is not just a word but a guiding principle in his approach.
Chris Troka:
As a founder and owner of two businesses, I have more than 10 years of experience in creating, improving, and accelerating businesses. I am passionate about helping entrepreneurs and business owners achieve their goals and exceed their expectations.
Chris has been an entrepreneur for over 10 years. After starting and growing a successful Award-Winning Wedding DJ business, Chris finished his Marketing degree in 2021. Chris now helps other business owners with web design, digital marketing and software solutions to build a better business.
I offer website, marketing and technology services that leverage AI, Automation, CRM, and social media to build relationships and generate leads. I am certified by HubSpot and Google in inbound marketing, social media, and Google My Business, and earned my Marketing Degree in 2021. I also run a successful wedding DJ and photo booth service that has won multiple awards from The Knot. I pride myself on providing above and beyond customer service with timely communication and results.
Brain Work Frame Work Podcast
Welcome to Brain Work Frame Work, where seasoned professionals Adam and Chris share their wealth of experience and insights in the realms of Business, Sales, and Entrepreneurship with other like-minded business owners. Share your wins and loses, tips and tricks, and your journey through entrepreneurship.
Adam brings invaluable perspectives to the table, prioritizing exceptional customer experience—both pre and post-sale. His commitment to excellence is unwavering, and optimism is not just a word but a guiding principle in his approach.
Having successfully founded and expanded an Award-Winning Wedding DJ business, Chris further honed his expertise by completing his Marketing degree in 2021. Today, he extends his wealth of knowledge to fellow business owners, specializing in web design, digital marketing, and software solutions.
Join us as Adam and Chris delve into the intricacies of entrepreneurship, offering insights and strategies to help you build a better business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Chris Troka, Brain Work Frame Work Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#ChrisTroka #BrainWorkFrameWorkPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
The Power of Simplicity and Connection
You're not moving. The fact that we connected that way, everything is good. You're not going to fumble. And so my main focus for you, for your, for your telemarketers inbound outbound for entrepreneurs, there's always that like Luke Skywalker, one shot, little hole blew up a whole thing. Achilles heel, a match can do an incendio can bring it down, right? Little things. A little bit of snow can be a snowball, but think of this chain reaction. And so my thing is, instead of analyzing your script or the list or the contract, the prices, your main thing is what you learned in kindergarten. Be nice to somebody and know their name and sit down with them. And if you can reduce all of that, then at least you have a really good chance from an educated point of view, having them make a decision because it's as pure as pure can be. And I always try to get there as quickly as possible. And by doing those positive escalations, by doing the due diligence, I have taken us from a 10 to about a two.
Brain Work Frame Work Podcast. Vision to Venture: Building a Telemarketing Empire with Richard Blank
Welcome to Brain Work Frame Work, where seasoned professionals Adam and Chris share their wealth of experience and insights in the realms of Business, Sales, and Entrepreneurship with other like-minded business owners. Share your wins and loses, tips and tricks, and your journey through entrepreneurship.
Join us in this episode as we dive into the incredible journey of our guest Richard Blank, who embarked on a vision quest at 27, moving abroad to Costa Rica and founding Costa Rica's Call Center (CCC) from scratch. Our guest, Richard Blank, shares insights on taking chances, advanced telemarketing strategies, conflict management, soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, and the art of phonetic micro expression reading. Discover the secrets behind CCC's success and the lessons learned along the way.
Entrepreneurship: Slaying Dragons and Personal Growth
A lot of people will decide to live their own life and not fulfill the lives of others. And so did it break some hearts? I guess. But then again, my friend, We all need to leave our own castles to slay dragons and save princesses. And if someone's holding you back, you're never going to go on a roller coaster and experience life. And so my argument was to live. And I could have always clicked my heels and come home and been in the family business. But I wanted to try. I had some grit. I had some vigor. And I know that at the end of the day, I wanted to look at myself in the mirror and know that I went 15 rounds. That's the kind of forced march that people are on as entrepreneurs. Those are the sort of moments of clarity you have when you ask yourself, do I continue or do I stop?
Reinventing Work Relationships: Checkpoints Over Burnout
Of course, you had mentioned the six-month mark where people, you know, they fall out of love. I don't believe in that. I believe in checkpoints. I believe in positive reinforcement. Let me give you specifics for my industry because most people don't like telemarketers and I do not think the majority of your audience are CEOs of call centers. They didn't sell their soul like I did for this golden fiddle. So anyway, in my industry, there are certain things that I can do. It's a luxury trade. Besides making or receiving phone calls, these individuals are bilingual, which bears the mark of higher education.
The Power of Silence in Communication
So you're not going to really know the sound unless you have the silence. And the silence, in my opinion, speaks much more than your tone, your rate, and your pitch, because that is inside of you, right? And so if you're looking for certain tell signs, if people are facetious with you or you need additional clarification, those would be the times, in my opinion, that you should interject and ask for that clarification question because something's just not right.
https://youtu.be/reNbjStx784
https://youtube.com/shorts/LhKt4ppKCiM
https://youtube.com/shorts/igv8n_PTztk
https://youtube.com/shorts/rF3UnvS70bU
https://youtube.com/shorts/7OZxs__yvg0
Adam and Chris
Adam boasts a decade-long tenure in the Insurance Industry, and establishing his own agency in 2020. With a rich background in sales and service, Adam brings invaluable perspectives to the table, prioritizing exceptional customer experience—both pre and post-sale. His commitment to excellence is unwavering, and optimism is not just a word but a guiding principle in his approach.
Chris Troka:
As a founder and owner of two businesses, I have more than 10 years of experience in creating, improving, and accelerating businesses. I am passionate about helping entrepreneurs and business owners achieve their goals and exceed their expectations.
Chris has been an entrepreneur for over 10 years. After starting and growing a successful Award-Winning Wedding DJ business, Chris finished his Marketing degree in 2021. Chris now helps other business owners with web design, digital marketing and software solutions to build a better business.
I offer website, marketing and technology services that leverage AI, Automation, CRM, and social media to build relationships and generate leads. I am certified by HubSpot and Google in inbound marketing, social media, and Google My Business, and earned my Marketing Degree in 2021. I also run a successful wedding DJ and photo booth service that has won multiple awards from The Knot. I pride myself on providing above and beyond customer service with timely communication and results.
Brain Work Frame Work Podcast
Welcome to Brain Work Frame Work, where seasoned professionals Adam and Chris share their wealth of experience and insights in the realms of Business, Sales, and Entrepreneurship with other like-minded business owners. Share your wins and loses, tips and tricks, and your journey through entrepreneurship.
Adam brings invaluable perspectives to the table, prioritizing exceptional customer experience—both pre and post-sale. His commitment to excellence is unwavering, and optimism is not just a word but a guiding principle in his approach.
Having successfully founded and expanded an Award-Winning Wedding DJ business, Chris further honed his expertise by completing his Marketing degree in 2021. Today, he extends his wealth of knowledge to fellow business owners, specializing in web design, digital marketing, and software solutions.
Join us as Adam and Chris delve into the intricacies of entrepreneurship, offering insights and strategies to help you build a better business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Chris Troka, Brain Work Frame Work Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
#ChrisTroka #BrainWorkFrameWorkPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
The Power of Simplicity and Connection
You're not moving. The fact that we connected that way, everything is good. You're not going to fumble. And so my main focus for you, for your, for your telemarketers inbound outbound for entrepreneurs, there's always that like Luke Skywalker, one shot, little hole blew up a whole thing. Achilles heel, a match can do an incendio can bring it down, right? Little things. A little bit of snow can be a snowball, but think of this chain reaction. And so my thing is, instead of analyzing your script or the list or the contract, the prices, your main thing is what you learned in kindergarten. Be nice to somebody and know their name and sit down with them. And if you can reduce all of that, then at least you have a really good chance from an educated point of view, having them make a decision because it's as pure as pure can be. And I always try to get there as quickly as possible. And by doing those positive escalations, by doing the due diligence, I have taken us from a 10 to about a two.
Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank
Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes.
Hosted by Mike Solitro of AccomplishedRE.
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Breaking Free and Embracing New Opportunities
Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center.
Creating Company Culture and Making Decisions
I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently.
Enhancing Client Communications
And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end.
Following Family Tradition and Passion
So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years
Living Authentically and Making Big Moves
You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people.
Promoting Interpersonal Interaction and Play in the Workplace
Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
The Importance of Play and Personal Growth
That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
Turning Challenging Calls into Opportunities
Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business.
Work with choice clients and stop working 24-7.
Being an excellent agent is a start, but only the start.
You deserve a predictable and profitable business.
Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision.
We'll help you take your business from occasional closings to predictable profitability.
Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money.
Our results are guaranteed.
Work smarter. Work fewer hours.
Start now. Results today.
So, what is AccomplishedRE | We are a real estate platform centered around your two main goals:
1. Make more money, &
2. Only work with clients you like
We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most.
Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional.
The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us.
Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business.
Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like.
Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love.
Our Values: Collaboration, Accountability, Drive, Excellence, & Trust
Ten Ways We Can Collaborate Today
Business Optimization Program
Operations Overhaul
How to Close Big Sales Workshop
Double Your Sales Transformation Program
Profitability Audit
Organizational Alignment Workshop
“Double Your Revenue” 1:1 Coaching
Partners Roundtable
Partner with AccomplishedRE at eXp Realty
AccomplishedRE Coaching Certification
Not sure what makes sense for you, let's explore
Calling All Entrepreneurial Real Estate Professionals
We solve real estate problems.
Earn more. Work less. Today.
We make your business more profitable, or you don't pay!
The real estate industry is under attack - level up your business before it is too late.
Earn more money while working fewer hours.
Do you want to create multiple income streams?
Do you want to rest easier, work less, and earn more?
Here's our Accelerator...our best and completely FREE resources. No signup, no registration required.
The fastest way to a more profitable real estate business.
Become the CEO of your real estate career. Today.
Spend less time working. Happiness guaranteed.
We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients.
So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction.
What Others are Saying
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅.
Want to work only with clients you enjoy?
Want to increase your income without overworking?
I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients.
What We Do
We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market.
Why Real Estate Pros Choose Us
No more dealing with draining, unaligned clients.
No more struggling through low-revenue quarters.
No more wasting money on ineffective leads.
No more waiting for your phone to ring.
Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success.
What People Are Saying
“Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!”
“If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!”
How It Works
First, we schedule a no-obligation 15-minute strategy session.
During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings.
If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks.
Our Core Principles
Mission-Driven Strategy
Organizational Alignment
Effective ROI
Exceptional Client Experience
Elimination of Challenges
As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive.
Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact.
Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank
Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes.
Hosted by Mike Solitro of AccomplishedRE.
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Breaking Free and Embracing New Opportunities
Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center.
Creating Company Culture and Making Decisions
I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently.
Enhancing Client Communications
And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end.
Following Family Tradition and Passion
So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years
Living Authentically and Making Big Moves
You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people.
Promoting Interpersonal Interaction and Play in the Workplace
Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
The Importance of Play and Personal Growth
That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
Turning Challenging Calls into Opportunities
Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business.
Work with choice clients and stop working 24-7.
Being an excellent agent is a start, but only the start.
You deserve a predictable and profitable business.
Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision.
We'll help you take your business from occasional closings to predictable profitability.
Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money.
Our results are guaranteed.
Work smarter. Work fewer hours.
Start now. Results today.
So, what is AccomplishedRE | We are a real estate platform centered around your two main goals:
1. Make more money, &
2. Only work with clients you like
We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most.
Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional.
The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us.
Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business.
Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like.
Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love.
Our Values: Collaboration, Accountability, Drive, Excellence, & Trust
Ten Ways We Can Collaborate Today
Business Optimization Program
Operations Overhaul
How to Close Big Sales Workshop
Double Your Sales Transformation Program
Profitability Audit
Organizational Alignment Workshop
“Double Your Revenue” 1:1 Coaching
Partners Roundtable
Partner with AccomplishedRE at eXp Realty
AccomplishedRE Coaching Certification
Not sure what makes sense for you, let's explore
Calling All Entrepreneurial Real Estate Professionals
We solve real estate problems.
Earn more. Work less. Today.
We make your business more profitable, or you don't pay!
The real estate industry is under attack - level up your business before it is too late.
Earn more money while working fewer hours.
Do you want to create multiple income streams?
Do you want to rest easier, work less, and earn more?
Here's our Accelerator...our best and completely FREE resources. No signup, no registration required.
The fastest way to a more profitable real estate business.
Become the CEO of your real estate career. Today.
Spend less time working. Happiness guaranteed.
We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients.
So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction.
What Others are Saying
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅.
Want to work only with clients you enjoy?
Want to increase your income without overworking?
I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients.
What We Do
We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market.
Why Real Estate Pros Choose Us
No more dealing with draining, unaligned clients.
No more struggling through low-revenue quarters.
No more wasting money on ineffective leads.
No more waiting for your phone to ring.
Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success.
What People Are Saying
“Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!”
“If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!”
How It Works
First, we schedule a no-obligation 15-minute strategy session.
During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings.
If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks.
Our Core Principles
Mission-Driven Strategy
Organizational Alignment
Effective ROI
Exceptional Client Experience
Elimination of Challenges
As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive.
Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact.
Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank
Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes.
Hosted by Mike Solitro of AccomplishedRE.
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Breaking Free and Embracing New Opportunities
Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center.
Creating Company Culture and Making Decisions
I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently.
Enhancing Client Communications
And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end.
Following Family Tradition and Passion
So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years
Living Authentically and Making Big Moves
You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people.
Promoting Interpersonal Interaction and Play in the Workplace
Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
The Importance of Play and Personal Growth
That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
Turning Challenging Calls into Opportunities
Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business.
Work with choice clients and stop working 24-7.
Being an excellent agent is a start, but only the start.
You deserve a predictable and profitable business.
Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision.
We'll help you take your business from occasional closings to predictable profitability.
Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money.
Our results are guaranteed.
Work smarter. Work fewer hours.
Start now. Results today.
So, what is AccomplishedRE | We are a real estate platform centered around your two main goals:
1. Make more money, &
2. Only work with clients you like
We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most.
Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional.
The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us.
Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business.
Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like.
Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love.
Our Values: Collaboration, Accountability, Drive, Excellence, & Trust
Ten Ways We Can Collaborate Today
Business Optimization Program
Operations Overhaul
How to Close Big Sales Workshop
Double Your Sales Transformation Program
Profitability Audit
Organizational Alignment Workshop
“Double Your Revenue” 1:1 Coaching
Partners Roundtable
Partner with AccomplishedRE at eXp Realty
AccomplishedRE Coaching Certification
Not sure what makes sense for you, let's explore
Calling All Entrepreneurial Real Estate Professionals
We solve real estate problems.
Earn more. Work less. Today.
We make your business more profitable, or you don't pay!
The real estate industry is under attack - level up your business before it is too late.
Earn more money while working fewer hours.
Do you want to create multiple income streams?
Do you want to rest easier, work less, and earn more?
Here's our Accelerator...our best and completely FREE resources. No signup, no registration required.
The fastest way to a more profitable real estate business.
Become the CEO of your real estate career. Today.
Spend less time working. Happiness guaranteed.
We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients.
So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction.
What Others are Saying
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅.
Want to work only with clients you enjoy?
Want to increase your income without overworking?
I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients.
What We Do
We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market.
Why Real Estate Pros Choose Us
No more dealing with draining, unaligned clients.
No more struggling through low-revenue quarters.
No more wasting money on ineffective leads.
No more waiting for your phone to ring.
Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success.
What People Are Saying
“Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!”
“If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!”
How It Works
First, we schedule a no-obligation 15-minute strategy session.
During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings.
If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks.
Our Core Principles
Mission-Driven Strategy
Organizational Alignment
Effective ROI
Exceptional Client Experience
Elimination of Challenges
As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive.
Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact.
Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank
Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes.
Hosted by Mike Solitro of AccomplishedRE.
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Breaking Free and Embracing New Opportunities
Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center.
Creating Company Culture and Making Decisions
I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently.
Enhancing Client Communications
And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end.
Following Family Tradition and Passion
So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years
Living Authentically and Making Big Moves
You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people.
Promoting Interpersonal Interaction and Play in the Workplace
Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
The Importance of Play and Personal Growth
That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
Turning Challenging Calls into Opportunities
Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business.
Work with choice clients and stop working 24-7.
Being an excellent agent is a start, but only the start.
You deserve a predictable and profitable business.
Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision.
We'll help you take your business from occasional closings to predictable profitability.
Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money.
Our results are guaranteed.
Work smarter. Work fewer hours.
Start now. Results today.
So, what is AccomplishedRE | We are a real estate platform centered around your two main goals:
1. Make more money, &
2. Only work with clients you like
We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most.
Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional.
The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us.
Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business.
Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like.
Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love.
Our Values: Collaboration, Accountability, Drive, Excellence, & Trust
Ten Ways We Can Collaborate Today
Business Optimization Program
Operations Overhaul
How to Close Big Sales Workshop
Double Your Sales Transformation Program
Profitability Audit
Organizational Alignment Workshop
“Double Your Revenue” 1:1 Coaching
Partners Roundtable
Partner with AccomplishedRE at eXp Realty
AccomplishedRE Coaching Certification
Not sure what makes sense for you, let's explore
Calling All Entrepreneurial Real Estate Professionals
We solve real estate problems.
Earn more. Work less. Today.
We make your business more profitable, or you don't pay!
The real estate industry is under attack - level up your business before it is too late.
Earn more money while working fewer hours.
Do you want to create multiple income streams?
Do you want to rest easier, work less, and earn more?
Here's our Accelerator...our best and completely FREE resources. No signup, no registration required.
The fastest way to a more profitable real estate business.
Become the CEO of your real estate career. Today.
Spend less time working. Happiness guaranteed.
We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients.
So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction.
What Others are Saying
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅.
Want to work only with clients you enjoy?
Want to increase your income without overworking?
I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients.
What We Do
We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market.
Why Real Estate Pros Choose Us
No more dealing with draining, unaligned clients.
No more struggling through low-revenue quarters.
No more wasting money on ineffective leads.
No more waiting for your phone to ring.
Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success.
What People Are Saying
“Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!”
“If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!”
How It Works
First, we schedule a no-obligation 15-minute strategy session.
During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings.
If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks.
Our Core Principles
Mission-Driven Strategy
Organizational Alignment
Effective ROI
Exceptional Client Experience
Elimination of Challenges
As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive.
Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact.
Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank
Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes.
Hosted by Mike Solitro of AccomplishedRE.
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Breaking Free and Embracing New Opportunities
Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center.
Creating Company Culture and Making Decisions
I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently.
Enhancing Client Communications
And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end.
Following Family Tradition and Passion
So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years
Living Authentically and Making Big Moves
You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people.
Promoting Interpersonal Interaction and Play in the Workplace
Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
The Importance of Play and Personal Growth
That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
Turning Challenging Calls into Opportunities
Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business.
Work with choice clients and stop working 24-7.
Being an excellent agent is a start, but only the start.
You deserve a predictable and profitable business.
Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision.
We'll help you take your business from occasional closings to predictable profitability.
Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money.
Our results are guaranteed.
Work smarter. Work fewer hours.
Start now. Results today.
So, what is AccomplishedRE | We are a real estate platform centered around your two main goals:
1. Make more money, &
2. Only work with clients you like
We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most.
Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional.
The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us.
Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business.
Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like.
Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love.
Our Values: Collaboration, Accountability, Drive, Excellence, & Trust
Ten Ways We Can Collaborate Today
Business Optimization Program
Operations Overhaul
How to Close Big Sales Workshop
Double Your Sales Transformation Program
Profitability Audit
Organizational Alignment Workshop
“Double Your Revenue” 1:1 Coaching
Partners Roundtable
Partner with AccomplishedRE at eXp Realty
AccomplishedRE Coaching Certification
Not sure what makes sense for you, let's explore
Calling All Entrepreneurial Real Estate Professionals
We solve real estate problems.
Earn more. Work less. Today.
We make your business more profitable, or you don't pay!
The real estate industry is under attack - level up your business before it is too late.
Earn more money while working fewer hours.
Do you want to create multiple income streams?
Do you want to rest easier, work less, and earn more?
Here's our Accelerator...our best and completely FREE resources. No signup, no registration required.
The fastest way to a more profitable real estate business.
Become the CEO of your real estate career. Today.
Spend less time working. Happiness guaranteed.
We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients.
So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction.
What Others are Saying
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅.
Want to work only with clients you enjoy?
Want to increase your income without overworking?
I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients.
What We Do
We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market.
Why Real Estate Pros Choose Us
No more dealing with draining, unaligned clients.
No more struggling through low-revenue quarters.
No more wasting money on ineffective leads.
No more waiting for your phone to ring.
Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success.
What People Are Saying
“Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!”
“If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!”
How It Works
First, we schedule a no-obligation 15-minute strategy session.
During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings.
If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks.
Our Core Principles
Mission-Driven Strategy
Organizational Alignment
Effective ROI
Exceptional Client Experience
Elimination of Challenges
As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive.
Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact.
Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank
Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes.
Hosted by Mike Solitro of AccomplishedRE.
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Breaking Free and Embracing New Opportunities
Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center.
Creating Company Culture and Making Decisions
I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently.
Enhancing Client Communications
And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end.
Following Family Tradition and Passion
So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years
Living Authentically and Making Big Moves
You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people.
Promoting Interpersonal Interaction and Play in the Workplace
Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
The Importance of Play and Personal Growth
That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
Turning Challenging Calls into Opportunities
Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business.
Work with choice clients and stop working 24-7.
Being an excellent agent is a start, but only the start.
You deserve a predictable and profitable business.
Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision.
We'll help you take your business from occasional closings to predictable profitability.
Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money.
Our results are guaranteed.
Work smarter. Work fewer hours.
Start now. Results today.
So, what is AccomplishedRE | We are a real estate platform centered around your two main goals:
1. Make more money, &
2. Only work with clients you like
We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most.
Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional.
The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us.
Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business.
Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like.
Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love.
Our Values: Collaboration, Accountability, Drive, Excellence, & Trust
Ten Ways We Can Collaborate Today
Business Optimization Program
Operations Overhaul
How to Close Big Sales Workshop
Double Your Sales Transformation Program
Profitability Audit
Organizational Alignment Workshop
“Double Your Revenue” 1:1 Coaching
Partners Roundtable
Partner with AccomplishedRE at eXp Realty
AccomplishedRE Coaching Certification
Not sure what makes sense for you, let's explore
Calling All Entrepreneurial Real Estate Professionals
We solve real estate problems.
Earn more. Work less. Today.
We make your business more profitable, or you don't pay!
The real estate industry is under attack - level up your business before it is too late.
Earn more money while working fewer hours.
Do you want to create multiple income streams?
Do you want to rest easier, work less, and earn more?
Here's our Accelerator...our best and completely FREE resources. No signup, no registration required.
The fastest way to a more profitable real estate business.
Become the CEO of your real estate career. Today.
Spend less time working. Happiness guaranteed.
We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients.
So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction.
What Others are Saying
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅.
Want to work only with clients you enjoy?
Want to increase your income without overworking?
I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients.
What We Do
We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market.
Why Real Estate Pros Choose Us
No more dealing with draining, unaligned clients.
No more struggling through low-revenue quarters.
No more wasting money on ineffective leads.
No more waiting for your phone to ring.
Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success.
What People Are Saying
“Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!”
“If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!”
How It Works
First, we schedule a no-obligation 15-minute strategy session.
During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings.
If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks.
Our Core Principles
Mission-Driven Strategy
Organizational Alignment
Effective ROI
Exceptional Client Experience
Elimination of Challenges
As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive.
Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact.
Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank
Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes.
Hosted by Mike Solitro of AccomplishedRE.
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Breaking Free and Embracing New Opportunities
Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center.
Creating Company Culture and Making Decisions
I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently.
Enhancing Client Communications
And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end.
Following Family Tradition and Passion
So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years
Living Authentically and Making Big Moves
You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people.
Promoting Interpersonal Interaction and Play in the Workplace
Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
The Importance of Play and Personal Growth
That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
Turning Challenging Calls into Opportunities
Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business.
Work with choice clients and stop working 24-7.
Being an excellent agent is a start, but only the start.
You deserve a predictable and profitable business.
Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision.
We'll help you take your business from occasional closings to predictable profitability.
Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money.
Our results are guaranteed.
Work smarter. Work fewer hours.
Start now. Results today.
So, what is AccomplishedRE | We are a real estate platform centered around your two main goals:
1. Make more money, &
2. Only work with clients you like
We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most.
Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional.
The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us.
Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business.
Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like.
Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love.
Our Values: Collaboration, Accountability, Drive, Excellence, & Trust
Ten Ways We Can Collaborate Today
Business Optimization Program
Operations Overhaul
How to Close Big Sales Workshop
Double Your Sales Transformation Program
Profitability Audit
Organizational Alignment Workshop
“Double Your Revenue” 1:1 Coaching
Partners Roundtable
Partner with AccomplishedRE at eXp Realty
AccomplishedRE Coaching Certification
Not sure what makes sense for you, let's explore
Calling All Entrepreneurial Real Estate Professionals
We solve real estate problems.
Earn more. Work less. Today.
We make your business more profitable, or you don't pay!
The real estate industry is under attack - level up your business before it is too late.
Earn more money while working fewer hours.
Do you want to create multiple income streams?
Do you want to rest easier, work less, and earn more?
Here's our Accelerator...our best and completely FREE resources. No signup, no registration required.
The fastest way to a more profitable real estate business.
Become the CEO of your real estate career. Today.
Spend less time working. Happiness guaranteed.
We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients.
So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction.
What Others are Saying
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅.
Want to work only with clients you enjoy?
Want to increase your income without overworking?
I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients.
What We Do
We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market.
Why Real Estate Pros Choose Us
No more dealing with draining, unaligned clients.
No more struggling through low-revenue quarters.
No more wasting money on ineffective leads.
No more waiting for your phone to ring.
Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success.
What People Are Saying
“Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!”
“If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!”
How It Works
First, we schedule a no-obligation 15-minute strategy session.
During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings.
If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks.
Our Core Principles
Mission-Driven Strategy
Organizational Alignment
Effective ROI
Exceptional Client Experience
Elimination of Challenges
As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive.
Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact.
Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank
Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes.
Hosted by Mike Solitro of AccomplishedRE.
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Breaking Free and Embracing New Opportunities
Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center.
Creating Company Culture and Making Decisions
I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently.
Enhancing Client Communications
And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end.
Following Family Tradition and Passion
So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years
Living Authentically and Making Big Moves
You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people.
Promoting Interpersonal Interaction and Play in the Workplace
Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
The Importance of Play and Personal Growth
That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
Turning Challenging Calls into Opportunities
Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business.
Work with choice clients and stop working 24-7.
Being an excellent agent is a start, but only the start.
You deserve a predictable and profitable business.
Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision.
We'll help you take your business from occasional closings to predictable profitability.
Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money.
Our results are guaranteed.
Work smarter. Work fewer hours.
Start now. Results today.
So, what is AccomplishedRE | We are a real estate platform centered around your two main goals:
1. Make more money, &
2. Only work with clients you like
We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most.
Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional.
The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us.
Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business.
Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like.
Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love.
Our Values: Collaboration, Accountability, Drive, Excellence, & Trust
Ten Ways We Can Collaborate Today
Business Optimization Program
Operations Overhaul
How to Close Big Sales Workshop
Double Your Sales Transformation Program
Profitability Audit
Organizational Alignment Workshop
“Double Your Revenue” 1:1 Coaching
Partners Roundtable
Partner with AccomplishedRE at eXp Realty
AccomplishedRE Coaching Certification
Not sure what makes sense for you, let's explore
Calling All Entrepreneurial Real Estate Professionals
We solve real estate problems.
Earn more. Work less. Today.
We make your business more profitable, or you don't pay!
The real estate industry is under attack - level up your business before it is too late.
Earn more money while working fewer hours.
Do you want to create multiple income streams?
Do you want to rest easier, work less, and earn more?
Here's our Accelerator...our best and completely FREE resources. No signup, no registration required.
The fastest way to a more profitable real estate business.
Become the CEO of your real estate career. Today.
Spend less time working. Happiness guaranteed.
We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients.
So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction.
What Others are Saying
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅.
Want to work only with clients you enjoy?
Want to increase your income without overworking?
I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients.
What We Do
We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market.
Why Real Estate Pros Choose Us
No more dealing with draining, unaligned clients.
No more struggling through low-revenue quarters.
No more wasting money on ineffective leads.
No more waiting for your phone to ring.
Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success.
What People Are Saying
“Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!”
“If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!”
How It Works
First, we schedule a no-obligation 15-minute strategy session.
During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings.
If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks.
Our Core Principles
Mission-Driven Strategy
Organizational Alignment
Effective ROI
Exceptional Client Experience
Elimination of Challenges
As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive.
Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact.
Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank
Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes.
Hosted by Mike Solitro of AccomplishedRE.
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Breaking Free and Embracing New Opportunities
Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center.
Creating Company Culture and Making Decisions
I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently.
Enhancing Client Communications
And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end.
Following Family Tradition and Passion
So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years
Living Authentically and Making Big Moves
You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people.
Promoting Interpersonal Interaction and Play in the Workplace
Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
The Importance of Play and Personal Growth
That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
Turning Challenging Calls into Opportunities
Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business.
Work with choice clients and stop working 24-7.
Being an excellent agent is a start, but only the start.
You deserve a predictable and profitable business.
Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision.
We'll help you take your business from occasional closings to predictable profitability.
Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money.
Our results are guaranteed.
Work smarter. Work fewer hours.
Start now. Results today.
So, what is AccomplishedRE | We are a real estate platform centered around your two main goals:
1. Make more money, &
2. Only work with clients you like
We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most.
Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional.
The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us.
Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business.
Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like.
Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love.
Our Values: Collaboration, Accountability, Drive, Excellence, & Trust
Ten Ways We Can Collaborate Today
Business Optimization Program
Operations Overhaul
How to Close Big Sales Workshop
Double Your Sales Transformation Program
Profitability Audit
Organizational Alignment Workshop
“Double Your Revenue” 1:1 Coaching
Partners Roundtable
Partner with AccomplishedRE at eXp Realty
AccomplishedRE Coaching Certification
Not sure what makes sense for you, let's explore
Calling All Entrepreneurial Real Estate Professionals
We solve real estate problems.
Earn more. Work less. Today.
We make your business more profitable, or you don't pay!
The real estate industry is under attack - level up your business before it is too late.
Earn more money while working fewer hours.
Do you want to create multiple income streams?
Do you want to rest easier, work less, and earn more?
Here's our Accelerator...our best and completely FREE resources. No signup, no registration required.
The fastest way to a more profitable real estate business.
Become the CEO of your real estate career. Today.
Spend less time working. Happiness guaranteed.
We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients.
So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction.
What Others are Saying
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅.
Want to work only with clients you enjoy?
Want to increase your income without overworking?
I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients.
What We Do
We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market.
Why Real Estate Pros Choose Us
No more dealing with draining, unaligned clients.
No more struggling through low-revenue quarters.
No more wasting money on ineffective leads.
No more waiting for your phone to ring.
Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success.
What People Are Saying
“Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!”
“If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!”
How It Works
First, we schedule a no-obligation 15-minute strategy session.
During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings.
If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks.
Our Core Principles
Mission-Driven Strategy
Organizational Alignment
Effective ROI
Exceptional Client Experience
Elimination of Challenges
As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive.
Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact.
Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank
Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes.
Hosted by Mike Solitro of AccomplishedRE.
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Breaking Free and Embracing New Opportunities
Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center.
Creating Company Culture and Making Decisions
I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently.
Enhancing Client Communications
And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end.
Following Family Tradition and Passion
So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years
Living Authentically and Making Big Moves
You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people.
Promoting Interpersonal Interaction and Play in the Workplace
Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
The Importance of Play and Personal Growth
That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
Turning Challenging Calls into Opportunities
Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business.
Work with choice clients and stop working 24-7.
Being an excellent agent is a start, but only the start.
You deserve a predictable and profitable business.
Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision.
We'll help you take your business from occasional closings to predictable profitability.
Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money.
Our results are guaranteed.
Work smarter. Work fewer hours.
Start now. Results today.
So, what is AccomplishedRE | We are a real estate platform centered around your two main goals:
1. Make more money, &
2. Only work with clients you like
We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most.
Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional.
The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us.
Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business.
Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like.
Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love.
Our Values: Collaboration, Accountability, Drive, Excellence, & Trust
Ten Ways We Can Collaborate Today
Business Optimization Program
Operations Overhaul
How to Close Big Sales Workshop
Double Your Sales Transformation Program
Profitability Audit
Organizational Alignment Workshop
“Double Your Revenue” 1:1 Coaching
Partners Roundtable
Partner with AccomplishedRE at eXp Realty
AccomplishedRE Coaching Certification
Not sure what makes sense for you, let's explore
Calling All Entrepreneurial Real Estate Professionals
We solve real estate problems.
Earn more. Work less. Today.
We make your business more profitable, or you don't pay!
The real estate industry is under attack - level up your business before it is too late.
Earn more money while working fewer hours.
Do you want to create multiple income streams?
Do you want to rest easier, work less, and earn more?
Here's our Accelerator...our best and completely FREE resources. No signup, no registration required.
The fastest way to a more profitable real estate business.
Become the CEO of your real estate career. Today.
Spend less time working. Happiness guaranteed.
We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients.
So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction.
What Others are Saying
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅.
Want to work only with clients you enjoy?
Want to increase your income without overworking?
I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients.
What We Do
We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market.
Why Real Estate Pros Choose Us
No more dealing with draining, unaligned clients.
No more struggling through low-revenue quarters.
No more wasting money on ineffective leads.
No more waiting for your phone to ring.
Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success.
What People Are Saying
“Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!”
“If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!”
How It Works
First, we schedule a no-obligation 15-minute strategy session.
During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings.
If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks.
Our Core Principles
Mission-Driven Strategy
Organizational Alignment
Effective ROI
Exceptional Client Experience
Elimination of Challenges
As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive.
Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact.
Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank
Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes.
Hosted by Mike Solitro of AccomplishedRE.
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Breaking Free and Embracing New Opportunities
Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center.
Creating Company Culture and Making Decisions
I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently.
Enhancing Client Communications
And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end.
Following Family Tradition and Passion
So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years
Living Authentically and Making Big Moves
You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people.
Promoting Interpersonal Interaction and Play in the Workplace
Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
The Importance of Play and Personal Growth
That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills.
Turning Challenging Calls into Opportunities
Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business.
Work with choice clients and stop working 24-7.
Being an excellent agent is a start, but only the start.
You deserve a predictable and profitable business.
Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision.
We'll help you take your business from occasional closings to predictable profitability.
Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money.
Our results are guaranteed.
Work smarter. Work fewer hours.
Start now. Results today.
So, what is AccomplishedRE | We are a real estate platform centered around your two main goals:
1. Make more money, &
2. Only work with clients you like
We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most.
Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional.
The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us.
Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business.
Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like.
Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love.
Our Values: Collaboration, Accountability, Drive, Excellence, & Trust
Ten Ways We Can Collaborate Today
Business Optimization Program
Operations Overhaul
How to Close Big Sales Workshop
Double Your Sales Transformation Program
Profitability Audit
Organizational Alignment Workshop
“Double Your Revenue” 1:1 Coaching
Partners Roundtable
Partner with AccomplishedRE at eXp Realty
AccomplishedRE Coaching Certification
Not sure what makes sense for you, let's explore
Calling All Entrepreneurial Real Estate Professionals
We solve real estate problems.
Earn more. Work less. Today.
We make your business more profitable, or you don't pay!
The real estate industry is under attack - level up your business before it is too late.
Earn more money while working fewer hours.
Do you want to create multiple income streams?
Do you want to rest easier, work less, and earn more?
Here's our Accelerator...our best and completely FREE resources. No signup, no registration required.
The fastest way to a more profitable real estate business.
Become the CEO of your real estate career. Today.
Spend less time working. Happiness guaranteed.
We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients.
So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction.
What Others are Saying
Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.
Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the
Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs.
For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration.
Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅.
Want to work only with clients you enjoy?
Want to increase your income without overworking?
I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients.
What We Do
We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market.
Why Real Estate Pros Choose Us
No more dealing with draining, unaligned clients.
No more struggling through low-revenue quarters.
No more wasting money on ineffective leads.
No more waiting for your phone to ring.
Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success.
What People Are Saying
“Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!”
“If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!”
How It Works
First, we schedule a no-obligation 15-minute strategy session.
During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings.
If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks.
Our Core Principles
Mission-Driven Strategy
Organizational Alignment
Effective ROI
Exceptional Client Experience
Elimination of Challenges
As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive.
Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact.
Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Your 1230 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/ozpjkK95xxI
https://youtu.be/Dwg44crvhZQ
https://youtu.be/-LW8zYm5GhU
https://youtu.be/f28G1kjIWEc
https://youtu.be/arR80qg2xLQ
https://youtu.be/1wTHhcLB91o
https://youtu.be/9jukOsmJNqs
https://youtu.be/eTIOaO96u2I
https://youtu.be/qC-9RR3SrB0
When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank.
Success is about moments...
When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.
Cost Savings Of Using Offshore Telemarketers
We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.
https://youtu.be/s5O_Zr6tElI
Call Centers: More than Just a Job
It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible.
It's Different When Telesales Agents Really Enjoy The Job
Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls.
In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability.
So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have.
Incorporating Soft Sales Skills
We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails.
I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business.
Positive Escalation
The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization.
I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/s5O_Zr6tElI
https://youtu.be/XfXTCN19zCo
Vintage Gaming Machines as Office Therapy
And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have.
Legal and ethical management of call lists and client responsibilities
No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.
When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank.
Success is about moments...
When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.
Cost Savings Of Using Offshore Telemarketers
We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.
https://youtu.be/s5O_Zr6tElI
Call Centers: More than Just a Job
It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible.
It's Different When Telesales Agents Really Enjoy The Job
Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls.
In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability.
So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have.
Incorporating Soft Sales Skills
We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails.
I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business.
Positive Escalation
The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization.
I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/s5O_Zr6tElI
https://youtu.be/XfXTCN19zCo
Vintage Gaming Machines as Office Therapy
And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have.
Legal and ethical management of call lists and client responsibilities
No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.
When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank.
Success is about moments...
When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.
Cost Savings Of Using Offshore Telemarketers
We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.
https://youtu.be/s5O_Zr6tElI
Call Centers: More than Just a Job
It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible.
It's Different When Telesales Agents Really Enjoy The Job
Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls.
In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability.
So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have.
Incorporating Soft Sales Skills
We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails.
I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business.
Positive Escalation
The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization.
I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/s5O_Zr6tElI
https://youtu.be/XfXTCN19zCo
Vintage Gaming Machines as Office Therapy
And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have.
Legal and ethical management of call lists and client responsibilities
No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.
When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank.
Success is about moments...
When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.
Cost Savings Of Using Offshore Telemarketers
We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.
https://youtu.be/s5O_Zr6tElI
Call Centers: More than Just a Job
It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible.
It's Different When Telesales Agents Really Enjoy The Job
Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls.
In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability.
So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have.
Incorporating Soft Sales Skills
We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails.
I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business.
Positive Escalation
The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization.
I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/s5O_Zr6tElI
https://youtu.be/XfXTCN19zCo
Vintage Gaming Machines as Office Therapy
And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have.
Legal and ethical management of call lists and client responsibilities
No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.
When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank.
Success is about moments...
When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.
Cost Savings Of Using Offshore Telemarketers
We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.
https://youtu.be/s5O_Zr6tElI
Call Centers: More than Just a Job
It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible.
It's Different When Telesales Agents Really Enjoy The Job
Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls.
In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability.
So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have.
Incorporating Soft Sales Skills
We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails.
I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business.
Positive Escalation
The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization.
I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/s5O_Zr6tElI
https://youtu.be/XfXTCN19zCo
Vintage Gaming Machines as Office Therapy
And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have.
Legal and ethical management of call lists and client responsibilities
No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.
When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank.
Success is about moments...
When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.
Cost Savings Of Using Offshore Telemarketers
We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.
https://youtu.be/s5O_Zr6tElI
Call Centers: More than Just a Job
It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible.
It's Different When Telesales Agents Really Enjoy The Job
Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls.
In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability.
So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have.
Incorporating Soft Sales Skills
We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails.
I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business.
Positive Escalation
The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization.
I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/s5O_Zr6tElI
https://youtu.be/XfXTCN19zCo
Vintage Gaming Machines as Office Therapy
And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have.
Legal and ethical management of call lists and client responsibilities
No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.
The Peak Performance Greatness Show. Dedicated practice sales. A winning strategy with Richard Blank
On The Peak Performance Greatness Show, your host, Christopher Dedeyan, encourages seasoned business owners and business leaders to share their journeys and expertise and discuss the power of having a growth mindset.
We cover topics including leadership, overcoming challenges and obstacles in business, the successes you have experienced, and how you have developed your habits to be a peak performing individual. We’ll also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Christopher Dedeyan, the creator of this podcast, believes that every individual has a unique and powerful message that can positively impact the world.
Your host, Christopher Dedeyan, talks with Richard Blank of Costa Rica's Call Center. CRCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Description of Episode #63 - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
Christopher Dedeyan
Professional Speaker,
Peak Performance Coach
& Advocate for Learning Disabilities
Christopher Dedeyan is a professional speaker and peak performance expert who helps entrepreneurs, leaders and employees alike manage stress, increase productivity and have more energy. He always gets his message across in a humoristic, charming, energetic and passionate way.
He developed his entrepreneurial skills and communication skills during the five years he built and ran his real estate brokerage company. During that time, Christopher noticed that he could help his colleagues with self-development by incorporating new rituals and habits in their lives that help them not only in their business but in their personal lives as well.
Diagnosed with dyslexia at the age of eight, he was faced with many failures along the way. Because of his relentless attitude of never giving up, the failures taught him how to succeed. He attributes a huge part of his success as an entrepreneur to the lessons he learned growing up in the schooling system as a dyslexic.
Christopher helps his coaching clients to become the best versions of themselves. He truly believes in self-development. He doesn’t only talk the talk but he walks the walk with himself having eight coaches and mentors for all facets and aspects of life. These advisors help him and keep him accountable to become the best version of himself so he can ultimately serve others.
Find your purpose and become a peak performing individual in your professional life and personal life. Christopher will help you get the results you want… Consistently!
I am a professional speaker, peak performance business/life coach and a learning disability advocate. I help people find their purpose and become a peak performing individual in their professional and personal life. The goal of this channel is to optimize people who want to PERFORM with rituals, methodologies and mindset.
I thoroughly believe everybody has a purpose and it is our birthright and duty to live with in that. If every single human on this beautiful planet lives in their purpose, we will go forward with more love, joy, happiness, respect and empathy.
That is why I am committed to helping people get the competitive edge in business and in life by becoming a PEAK PERFORMER.
If you’re living the feast or famine lifestyle and you’re always stressed about money, you need to get off that roller coaster fast. The lack of structure in your business and unorganized agenda is not only the culprit, but also a symptom of an even greater problem that you must first address, before the rest of these puzzle pieces can fall into place. But what can you do about this? The answer lies in mindfulness about everything you do. The way you do anything is the way you do EVERYTHING. So, starting with the details of how you wake up, how you fuel yourself, and the intentional actions you bring to your daily routine, you can begin to perform at peak levels. While most driven entrepreneurs want to skip all the work involved with the details, if you look closely you’ll see that the most successful sales professionals are diligent about consistently following systems that drive results. That’s what Christopher Dedeyan can help you do… develop your Performance Potential by designing structure, rituals, and mindfulness that will dramatically improve your professional results (and have profound effects personally too!)
FEATURED PRESENTATIONS
Right Results Through Right Rituals:
This program is designed to help you discover your purpose and become a peak performing individual in your professional and personal life, all in a way that positively impacts your bottom line. You and your audience will discover:
How to reduce stress and increase productivity by using mindfulness practices in your daily work
Your emotional home (a safe place where you can flourish in all areas of your life)
How to hit emotional balance and consistently control your emotions
How to create a business that’s going to work for you, so you’re not creating a business that you have to work forever.
Get the competitive edge in business & life.
Success Through Brain Chemistry & Energy:
This program is designed to help you understand and get a blueprint of the tricks and methodologies used by the most successful people. The game we are playing is brain chemistry and energy. You and your audience will discover:
How to tap into the success matrix that combines different vibrations of your mind and manifestations to drive you to higher accomplishment and prosperity.
How to use energy and frequency to accomplish your goals by bending reality.
How to utilize your unconscious mind for a greater results.
Are you seeking to get to the next level in your business and personal life? You may have the edge, but do you have what it takes to stay sharp consistently? If you have the desire to reach your peak performance in every aspect of your life and achieve lasting results then coaching is for you!
A private one-on-one coaching session with Christopher is a high-level experience designed to help an individual maximize their potential and take their levels of success both personally and professionally beyond what they ever have experienced in their past.
Christopher has coached all types of entrepreneurs, business people, employees, investors and many more on how to place the right results in their lives that would give them the sustainable and consistent results to become a peak performing individual. The tricks and step-by-step processes to sustain peak performance in your personal life and professional life resonates with all generations. Everybody has the capability to increase their potential. The common belief is that you have to take huge steps in your life to get there but in fact, Christopher will show you that it just takes a consistent 2 mm shift for a sustained period of time.
Christopher helps his clients gain confidence, get clarity, avoid being overwhelmed and reach their goals, faster than they ever thought possible. Christopher has a unique way of empowering people to get into action, make quantum leaps and fast track their success.
Our network of podcasts is 500+ strong and grows by the day. Also, we vet all of the podcasts that we work with very carefully and are cultivating relationships with each one. We get to know their “what,” “why” and the types of guests they are looking for. There is no guessing on our behalf. Successful podcasting is rooted in the community, alignment and synergy on both sides of the mic.
The podcasts that we pitch our clients to are consistent and podcasting pros. They have well established show counts, a solid number of reviews and a prior guest list that is awesome.
We have booked over 5000 guests on podcasts and counting. We will never cold pitch our clients to a podcast in which we do not have an existing relationship. We will always ensure that the shows our clients appear on are professionals, established and well vetted.
We will manage all aspects of pitching and scheduling our clients to podcasts only in complete alignment with the brands and growth goals.
Christopher has spoken in front of over thousands of people. In classrooms, universities, companies & professional associations as a keynote speaker. He has been featured in Le Devoir, Canal Vie’s “La Belle Gang” & has worked with the Ministry of Education of Quebec for their policy on educational success.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Christopher Dedeyan, The Peak Performance Greatness Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#ThePeakPerformanceGreatnessShow #ChristopherDedeyan #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Description of Episode #63. The Peak Performance Greatness Show - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
The Peak Performance Greatness Show. Dedicated practice sales. A winning strategy with Richard Blank
On The Peak Performance Greatness Show, your host, Christopher Dedeyan, encourages seasoned business owners and business leaders to share their journeys and expertise and discuss the power of having a growth mindset.
We cover topics including leadership, overcoming challenges and obstacles in business, the successes you have experienced, and how you have developed your habits to be a peak performing individual. We’ll also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Christopher Dedeyan, the creator of this podcast, believes that every individual has a unique and powerful message that can positively impact the world.
Your host, Christopher Dedeyan, talks with Richard Blank of Costa Rica's Call Center. CRCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Description of Episode #63 - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
Christopher Dedeyan
Professional Speaker,
Peak Performance Coach
& Advocate for Learning Disabilities
Christopher Dedeyan is a professional speaker and peak performance expert who helps entrepreneurs, leaders and employees alike manage stress, increase productivity and have more energy. He always gets his message across in a humoristic, charming, energetic and passionate way.
He developed his entrepreneurial skills and communication skills during the five years he built and ran his real estate brokerage company. During that time, Christopher noticed that he could help his colleagues with self-development by incorporating new rituals and habits in their lives that help them not only in their business but in their personal lives as well.
Diagnosed with dyslexia at the age of eight, he was faced with many failures along the way. Because of his relentless attitude of never giving up, the failures taught him how to succeed. He attributes a huge part of his success as an entrepreneur to the lessons he learned growing up in the schooling system as a dyslexic.
Christopher helps his coaching clients to become the best versions of themselves. He truly believes in self-development. He doesn’t only talk the talk but he walks the walk with himself having eight coaches and mentors for all facets and aspects of life. These advisors help him and keep him accountable to become the best version of himself so he can ultimately serve others.
Find your purpose and become a peak performing individual in your professional life and personal life. Christopher will help you get the results you want… Consistently!
I am a professional speaker, peak performance business/life coach and a learning disability advocate. I help people find their purpose and become a peak performing individual in their professional and personal life. The goal of this channel is to optimize people who want to PERFORM with rituals, methodologies and mindset.
I thoroughly believe everybody has a purpose and it is our birthright and duty to live with in that. If every single human on this beautiful planet lives in their purpose, we will go forward with more love, joy, happiness, respect and empathy.
That is why I am committed to helping people get the competitive edge in business and in life by becoming a PEAK PERFORMER.
If you’re living the feast or famine lifestyle and you’re always stressed about money, you need to get off that roller coaster fast. The lack of structure in your business and unorganized agenda is not only the culprit, but also a symptom of an even greater problem that you must first address, before the rest of these puzzle pieces can fall into place. But what can you do about this? The answer lies in mindfulness about everything you do. The way you do anything is the way you do EVERYTHING. So, starting with the details of how you wake up, how you fuel yourself, and the intentional actions you bring to your daily routine, you can begin to perform at peak levels. While most driven entrepreneurs want to skip all the work involved with the details, if you look closely you’ll see that the most successful sales professionals are diligent about consistently following systems that drive results. That’s what Christopher Dedeyan can help you do… develop your Performance Potential by designing structure, rituals, and mindfulness that will dramatically improve your professional results (and have profound effects personally too!)
FEATURED PRESENTATIONS
Right Results Through Right Rituals:
This program is designed to help you discover your purpose and become a peak performing individual in your professional and personal life, all in a way that positively impacts your bottom line. You and your audience will discover:
How to reduce stress and increase productivity by using mindfulness practices in your daily work
Your emotional home (a safe place where you can flourish in all areas of your life)
How to hit emotional balance and consistently control your emotions
How to create a business that’s going to work for you, so you’re not creating a business that you have to work forever.
Get the competitive edge in business & life.
Success Through Brain Chemistry & Energy:
This program is designed to help you understand and get a blueprint of the tricks and methodologies used by the most successful people. The game we are playing is brain chemistry and energy. You and your audience will discover:
How to tap into the success matrix that combines different vibrations of your mind and manifestations to drive you to higher accomplishment and prosperity.
How to use energy and frequency to accomplish your goals by bending reality.
How to utilize your unconscious mind for a greater results.
Are you seeking to get to the next level in your business and personal life? You may have the edge, but do you have what it takes to stay sharp consistently? If you have the desire to reach your peak performance in every aspect of your life and achieve lasting results then coaching is for you!
A private one-on-one coaching session with Christopher is a high-level experience designed to help an individual maximize their potential and take their levels of success both personally and professionally beyond what they ever have experienced in their past.
Christopher has coached all types of entrepreneurs, business people, employees, investors and many more on how to place the right results in their lives that would give them the sustainable and consistent results to become a peak performing individual. The tricks and step-by-step processes to sustain peak performance in your personal life and professional life resonates with all generations. Everybody has the capability to increase their potential. The common belief is that you have to take huge steps in your life to get there but in fact, Christopher will show you that it just takes a consistent 2 mm shift for a sustained period of time.
Christopher helps his clients gain confidence, get clarity, avoid being overwhelmed and reach their goals, faster than they ever thought possible. Christopher has a unique way of empowering people to get into action, make quantum leaps and fast track their success.
Our network of podcasts is 500+ strong and grows by the day. Also, we vet all of the podcasts that we work with very carefully and are cultivating relationships with each one. We get to know their “what,” “why” and the types of guests they are looking for. There is no guessing on our behalf. Successful podcasting is rooted in the community, alignment and synergy on both sides of the mic.
The podcasts that we pitch our clients to are consistent and podcasting pros. They have well established show counts, a solid number of reviews and a prior guest list that is awesome.
We have booked over 5000 guests on podcasts and counting. We will never cold pitch our clients to a podcast in which we do not have an existing relationship. We will always ensure that the shows our clients appear on are professionals, established and well vetted.
We will manage all aspects of pitching and scheduling our clients to podcasts only in complete alignment with the brands and growth goals.
Christopher has spoken in front of over thousands of people. In classrooms, universities, companies & professional associations as a keynote speaker. He has been featured in Le Devoir, Canal Vie’s “La Belle Gang” & has worked with the Ministry of Education of Quebec for their policy on educational success.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Christopher Dedeyan, The Peak Performance Greatness Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#ThePeakPerformanceGreatnessShow #ChristopherDedeyan #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Description of Episode #63. The Peak Performance Greatness Show - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
The Peak Performance Greatness Show. Dedicated practice sales. A winning strategy with Richard Blank
On The Peak Performance Greatness Show, your host, Christopher Dedeyan, encourages seasoned business owners and business leaders to share their journeys and expertise and discuss the power of having a growth mindset.
We cover topics including leadership, overcoming challenges and obstacles in business, the successes you have experienced, and how you have developed your habits to be a peak performing individual. We’ll also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Christopher Dedeyan, the creator of this podcast, believes that every individual has a unique and powerful message that can positively impact the world.
Your host, Christopher Dedeyan, talks with Richard Blank of Costa Rica's Call Center. CRCC is a call center specializing in state of the art BPO telemarketing. Being Based in Costa Rica they supply call center training to all of Central America with bilingual customer service. They are capable of handling and sized BPO and will offer your business a proven method of expanding or staying in contact with your current customers without the stress and added time needed by you in order to hire and train call center telemarketers by yourself.
Description of Episode #63 - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
Christopher Dedeyan
Professional Speaker,
Peak Performance Coach
& Advocate for Learning Disabilities
Christopher Dedeyan is a professional speaker and peak performance expert who helps entrepreneurs, leaders and employees alike manage stress, increase productivity and have more energy. He always gets his message across in a humoristic, charming, energetic and passionate way.
He developed his entrepreneurial skills and communication skills during the five years he built and ran his real estate brokerage company. During that time, Christopher noticed that he could help his colleagues with self-development by incorporating new rituals and habits in their lives that help them not only in their business but in their personal lives as well.
Diagnosed with dyslexia at the age of eight, he was faced with many failures along the way. Because of his relentless attitude of never giving up, the failures taught him how to succeed. He attributes a huge part of his success as an entrepreneur to the lessons he learned growing up in the schooling system as a dyslexic.
Christopher helps his coaching clients to become the best versions of themselves. He truly believes in self-development. He doesn’t only talk the talk but he walks the walk with himself having eight coaches and mentors for all facets and aspects of life. These advisors help him and keep him accountable to become the best version of himself so he can ultimately serve others.
Find your purpose and become a peak performing individual in your professional life and personal life. Christopher will help you get the results you want… Consistently!
I am a professional speaker, peak performance business/life coach and a learning disability advocate. I help people find their purpose and become a peak performing individual in their professional and personal life. The goal of this channel is to optimize people who want to PERFORM with rituals, methodologies and mindset.
I thoroughly believe everybody has a purpose and it is our birthright and duty to live with in that. If every single human on this beautiful planet lives in their purpose, we will go forward with more love, joy, happiness, respect and empathy.
That is why I am committed to helping people get the competitive edge in business and in life by becoming a PEAK PERFORMER.
If you’re living the feast or famine lifestyle and you’re always stressed about money, you need to get off that roller coaster fast. The lack of structure in your business and unorganized agenda is not only the culprit, but also a symptom of an even greater problem that you must first address, before the rest of these puzzle pieces can fall into place. But what can you do about this? The answer lies in mindfulness about everything you do. The way you do anything is the way you do EVERYTHING. So, starting with the details of how you wake up, how you fuel yourself, and the intentional actions you bring to your daily routine, you can begin to perform at peak levels. While most driven entrepreneurs want to skip all the work involved with the details, if you look closely you’ll see that the most successful sales professionals are diligent about consistently following systems that drive results. That’s what Christopher Dedeyan can help you do… develop your Performance Potential by designing structure, rituals, and mindfulness that will dramatically improve your professional results (and have profound effects personally too!)
FEATURED PRESENTATIONS
Right Results Through Right Rituals:
This program is designed to help you discover your purpose and become a peak performing individual in your professional and personal life, all in a way that positively impacts your bottom line. You and your audience will discover:
How to reduce stress and increase productivity by using mindfulness practices in your daily work
Your emotional home (a safe place where you can flourish in all areas of your life)
How to hit emotional balance and consistently control your emotions
How to create a business that’s going to work for you, so you’re not creating a business that you have to work forever.
Get the competitive edge in business & life.
Success Through Brain Chemistry & Energy:
This program is designed to help you understand and get a blueprint of the tricks and methodologies used by the most successful people. The game we are playing is brain chemistry and energy. You and your audience will discover:
How to tap into the success matrix that combines different vibrations of your mind and manifestations to drive you to higher accomplishment and prosperity.
How to use energy and frequency to accomplish your goals by bending reality.
How to utilize your unconscious mind for a greater results.
Are you seeking to get to the next level in your business and personal life? You may have the edge, but do you have what it takes to stay sharp consistently? If you have the desire to reach your peak performance in every aspect of your life and achieve lasting results then coaching is for you!
A private one-on-one coaching session with Christopher is a high-level experience designed to help an individual maximize their potential and take their levels of success both personally and professionally beyond what they ever have experienced in their past.
Christopher has coached all types of entrepreneurs, business people, employees, investors and many more on how to place the right results in their lives that would give them the sustainable and consistent results to become a peak performing individual. The tricks and step-by-step processes to sustain peak performance in your personal life and professional life resonates with all generations. Everybody has the capability to increase their potential. The common belief is that you have to take huge steps in your life to get there but in fact, Christopher will show you that it just takes a consistent 2 mm shift for a sustained period of time.
Christopher helps his clients gain confidence, get clarity, avoid being overwhelmed and reach their goals, faster than they ever thought possible. Christopher has a unique way of empowering people to get into action, make quantum leaps and fast track their success.
Our network of podcasts is 500+ strong and grows by the day. Also, we vet all of the podcasts that we work with very carefully and are cultivating relationships with each one. We get to know their “what,” “why” and the types of guests they are looking for. There is no guessing on our behalf. Successful podcasting is rooted in the community, alignment and synergy on both sides of the mic.
The podcasts that we pitch our clients to are consistent and podcasting pros. They have well established show counts, a solid number of reviews and a prior guest list that is awesome.
We have booked over 5000 guests on podcasts and counting. We will never cold pitch our clients to a podcast in which we do not have an existing relationship. We will always ensure that the shows our clients appear on are professionals, established and well vetted.
We will manage all aspects of pitching and scheduling our clients to podcasts only in complete alignment with the brands and growth goals.
Christopher has spoken in front of over thousands of people. In classrooms, universities, companies & professional associations as a keynote speaker. He has been featured in Le Devoir, Canal Vie’s “La Belle Gang” & has worked with the Ministry of Education of Quebec for their policy on educational success.
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, tell signs through phonetic micro expression reading, the pros and cons of A.I and finally, The Famous Buffer-Boomerang Technique
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Christopher Dedeyan, The Peak Performance Greatness Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,
#ThePeakPerformanceGreatnessShow #ChristopherDedeyan #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
Description of Episode #63. The Peak Performance Greatness Show - Dedicated Practice with Costa Rica's Call Center's CEO Richard Blank
https://youtu.be/5HYIS_DZqMY?si=r0RHM9qji27oPHGL
[Verse]
Permen89 we toast to you
Casino king you shine so true
Rolling bets and making waves
Livin life like big parades
[Verse 2]
Spin the wheel cards fall right
Winning streak outshines the night
Cash flows in stacks so high
Permen89 you reach the sky
[Chorus]
Congratulations we shout loud
Permen89 you make us proud
Online master casino star
Winning big you raise the bar
[Verse 3]
Every game you play it tight
Strategy with all your might
Luck and skill they blend so fine
Permen89 you're on a climb
[Bridge]
Through the highs and through the lows
You've got style and it shows
Taking risks and making gains
Nothing ever stays the same
[Chorus]
Congratulations we shout loud
Permen89 you make us proud
Online master casino star
Winning big you raise the bar
The business brain podcast by ST Rappaport of LifePix University. A Fun-tastic Workplace Culture with Richard Blank.
ST Rappaport - LifePix University
If you’re an ADHD entrepreneur who wants to optimize your brain to grow your business with more ease, you’re in the right place. Here we discuss how to optimize ADHD by working on the core of the issue instead of putting on a band-aid. You're brain will learn how to understand time, be organized, get things done efficiently, and more, all while getting the incredible benefits of ADHD!
Who says work has to be boring? Richard Blank shares with us how he built his cool business and building relationships at the same time. A Workplace Culture via play: Building a Thriving Business Environment.
Get ready for some real change as with each episode we’ll discuss a real-life challenge, why you might be struggling with it, and give you practical strategies so all areas of your life will improve.
https://youtu.be/95glWY7Fdic
Hey! I'm ST Rappaport
I help ADHD entrepreneurs optimize their brain to grow their business with ease.
The reason you are struggling with ADHD is because some of your thinking skills are weak.
You see, thinking is not one big thing.
Thinking is made up of 28 thinking skills called cognitive functions.
Naturally, we all have stronger and weaker cognitive functions. These weak cognitive functions can get in our way of doing what we want to do.
But it doesn't have to stay that way!
By improving the thinking skills behind the challenging tasks, it all becomes a lot easier.
Yes, even focusing, time management and impulsivity!
Subscribe to the channel to learn how to optimize your brain and run your business with more ease.
Helping ADHD entrepreneurs optimize their brain to grow their business with more ease. | Brain Engineer
Are you frustrated because your procrastination has led to a loss of business and opportunities?
Imagine being an ambitious entrepreneur who has found a way to handle clients, business operations AND marketing with ease.
You actually experience the freedom you started the business for. More time for family and friends. More time to do what you love.
Not because you're playing it small.
But because everything is in place.
Podcast episodes for the next 3 months are recorded.
Marketing emails for the next month are written.
And short-form social media videos? Those were done ages ago!
You connect with your clients in a way that others haven’t been able to. You understand them in deeper ways and serve them in the best way possible. Your clients get such high results that referrals are always coming in.
And when those new clients come in? The onboarding process is smooth and meaningful. You focus on building the relationship right away because you don’t have to get bogged down with administrative tasks.
Although you know problems will arise (‘cuz that’s part of life!), you never have to worry about them. You know you're equipped to deal with any challenging situation and will figure out a creative solution quickly.
You have a team of employees who are well-trained and motivated to help run and expand the business. You developed a positive and productive work culture, where the employees get the work done on time, feel valued for who they are, and are willing to do anything for the company.
You don't break a sweat.
While everyone else panics, you stay calm.
You're the walking embodiment of personal excellence and high performance…
And because of that, you're in a goal-smashing cycle of achievement without limitations.
In fact…
You're so effective… so outrageously on top of your game…
Those around you just want to know, “HOW DO YOU DO IT?!”
Doesn’t this sound like bliss?
Well, what if I told you that…
This didn't have to be a dream. This could be you in real life.
The only difference between you and the dream is training your brain for peak performance…
Wondering how your brain is currently working?
Take the Thinking Skills Assessment to find out: www.lifepixuniversity.com/cf
Are you an entrepreneur with ADHD (or ADHD tendencies) who feels frustrated, stressed or overwhelmed?
Take this FREE Thinking Skills Assessment to see what the real cause is.
While many people suggest enhancing productivity, exploring new software, or attending motivational events, scientific research indicates that the root issue lies in specific gaps within your thinking skills that demand your attention.
The first crucial step involves identifying how strong each of your 28 thinking skills are, determining which ones you can leverage effectively, and which ones require improvement.
I'm ST Rappaport,
a brain engineer
and in 5th grade I still couldn't read properly.
After endless hours of tutors that left nothing but high bills, it was time to take another approach.
Let’s rewire the brain and solve the real problem.
Usually, when a person has a problem, they solve what they see at the surface. Let’s say, for example, you never make the deadlines you set for yourself and it’s getting really frustrating, so you decided from now on you’ll finish all your tasks 24 hours early. It might work for a week or two but pretty quickly you’ll be late again. Why? This is because there is a reason WHY you are constantly being late. You’re not trying to but there’s another problem. Maybe it’s because you never know how to start or maybe it’s because once you get distracted it’s extremely difficult to refocus or maybe doing research just messes with your brain and you can’t seem to do it.
When you solve the real core problem (and there might be a few!) then everything else will fall into place. You’ll not only be making your deadlines at work, you’ll also be making deadlines with your personal goals. How awesome is that?
The way your brain is wired, and thinks is incredibly important.
You see, there are 28 cognitive functions, 28 parts to thinking. When one or more of these cognitive functions are weak it affects many areas of your life.
Do you ever get overwhelmed when you begin a new project? Not sure where to start? It may be because your cognitive function called “Focusing & Perceiving” is weak. It doesn’t mean you're bad. It doesn’t mean you’re incapable. It just means you’ve got a weak thinking skill and it can be fixed!
Or maybe you decide to plan your day every morning but for some reason it’s not working out and you’re feeling really frustrated because you're putting in so much work.
You’re trying really hard to implement a specific method to help more things done but your brain is just not able to do it.
What's really happening here is you’ve got a cognitive deficiency. It doesn’t mean you're doomed, we all have them, but if we don’t fix the core problem, you’ll continue with the same struggles, day in and day out.
The cool part is that as you improve your cognitive functions, all areas of your life begin to improve. I mean when do we not need to “Focus and Perceive” or use “2+ pieces of information”?
By rewiring my brain and improving my 28 thinking skills, not only did my reading improve, but so did all other areas of my life. I did better in school, I made more friends and my favorite, my confidence went through the roof,
But it didn't stop there-
At 17 I started getting training in the Feuerstein method.
During that time, I took Tony Robbin's RPM program, which I found really interesting, but struggled to implement. Don't get me wrong, I tried. I really did. I just couldn't do it.
So, I dropped it.
A few months later I took another training in the Feuerstein method that focused on improving the cognitive function of categorizations.
Aha!
This is the reason I couldn't do Tony's program. My cognitive function of categorizations was weak and getting the way. Once I improved the cognitive function, magic happened! I was now able to implement the program with ease.
Have you ever taken a course or program & didn't get your desired result? It's possible you too got a weaker thinking skill getting in your way like I did.
But it doesn't have to stay like that.
As soon as you improve your cognitive functions, you'll see real magic your life too
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Thebusinessbrainpodcast #STRappaport #LifePixUniversity #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The business brain podcast , ST Rappaport, LifePix University, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
A Fun-tastic Workplace Culture with Richard Blank.The business brain podcast by ST Rappaport of LifePix University.
https://youtu.be/95glWY7Fdic
The business brain podcast by ST Rappaport of LifePix University. A Fun-tastic Workplace Culture with Richard Blank.
ST Rappaport - LifePix University
If you’re an ADHD entrepreneur who wants to optimize your brain to grow your business with more ease, you’re in the right place. Here we discuss how to optimize ADHD by working on the core of the issue instead of putting on a band-aid. You're brain will learn how to understand time, be organized, get things done efficiently, and more, all while getting the incredible benefits of ADHD!
Who says work has to be boring? Richard Blank shares with us how he built his cool business and building relationships at the same time. A Workplace Culture via play: Building a Thriving Business Environment.
Get ready for some real change as with each episode we’ll discuss a real-life challenge, why you might be struggling with it, and give you practical strategies so all areas of your life will improve.
https://youtu.be/95glWY7Fdic
Hey! I'm ST Rappaport
I help ADHD entrepreneurs optimize their brain to grow their business with ease.
The reason you are struggling with ADHD is because some of your thinking skills are weak.
You see, thinking is not one big thing.
Thinking is made up of 28 thinking skills called cognitive functions.
Naturally, we all have stronger and weaker cognitive functions. These weak cognitive functions can get in our way of doing what we want to do.
But it doesn't have to stay that way!
By improving the thinking skills behind the challenging tasks, it all becomes a lot easier.
Yes, even focusing, time management and impulsivity!
Subscribe to the channel to learn how to optimize your brain and run your business with more ease.
Helping ADHD entrepreneurs optimize their brain to grow their business with more ease. | Brain Engineer
Are you frustrated because your procrastination has led to a loss of business and opportunities?
Imagine being an ambitious entrepreneur who has found a way to handle clients, business operations AND marketing with ease.
You actually experience the freedom you started the business for. More time for family and friends. More time to do what you love.
Not because you're playing it small.
But because everything is in place.
Podcast episodes for the next 3 months are recorded.
Marketing emails for the next month are written.
And short-form social media videos? Those were done ages ago!
You connect with your clients in a way that others haven’t been able to. You understand them in deeper ways and serve them in the best way possible. Your clients get such high results that referrals are always coming in.
And when those new clients come in? The onboarding process is smooth and meaningful. You focus on building the relationship right away because you don’t have to get bogged down with administrative tasks.
Although you know problems will arise (‘cuz that’s part of life!), you never have to worry about them. You know you're equipped to deal with any challenging situation and will figure out a creative solution quickly.
You have a team of employees who are well-trained and motivated to help run and expand the business. You developed a positive and productive work culture, where the employees get the work done on time, feel valued for who they are, and are willing to do anything for the company.
You don't break a sweat.
While everyone else panics, you stay calm.
You're the walking embodiment of personal excellence and high performance…
And because of that, you're in a goal-smashing cycle of achievement without limitations.
In fact…
You're so effective… so outrageously on top of your game…
Those around you just want to know, “HOW DO YOU DO IT?!”
Doesn’t this sound like bliss?
Well, what if I told you that…
This didn't have to be a dream. This could be you in real life.
The only difference between you and the dream is training your brain for peak performance…
Wondering how your brain is currently working?
Take the Thinking Skills Assessment to find out: www.lifepixuniversity.com/cf
Are you an entrepreneur with ADHD (or ADHD tendencies) who feels frustrated, stressed or overwhelmed?
Take this FREE Thinking Skills Assessment to see what the real cause is.
While many people suggest enhancing productivity, exploring new software, or attending motivational events, scientific research indicates that the root issue lies in specific gaps within your thinking skills that demand your attention.
The first crucial step involves identifying how strong each of your 28 thinking skills are, determining which ones you can leverage effectively, and which ones require improvement.
I'm ST Rappaport,
a brain engineer
and in 5th grade I still couldn't read properly.
After endless hours of tutors that left nothing but high bills, it was time to take another approach.
Let’s rewire the brain and solve the real problem.
Usually, when a person has a problem, they solve what they see at the surface. Let’s say, for example, you never make the deadlines you set for yourself and it’s getting really frustrating, so you decided from now on you’ll finish all your tasks 24 hours early. It might work for a week or two but pretty quickly you’ll be late again. Why? This is because there is a reason WHY you are constantly being late. You’re not trying to but there’s another problem. Maybe it’s because you never know how to start or maybe it’s because once you get distracted it’s extremely difficult to refocus or maybe doing research just messes with your brain and you can’t seem to do it.
When you solve the real core problem (and there might be a few!) then everything else will fall into place. You’ll not only be making your deadlines at work, you’ll also be making deadlines with your personal goals. How awesome is that?
The way your brain is wired, and thinks is incredibly important.
You see, there are 28 cognitive functions, 28 parts to thinking. When one or more of these cognitive functions are weak it affects many areas of your life.
Do you ever get overwhelmed when you begin a new project? Not sure where to start? It may be because your cognitive function called “Focusing & Perceiving” is weak. It doesn’t mean you're bad. It doesn’t mean you’re incapable. It just means you’ve got a weak thinking skill and it can be fixed!
Or maybe you decide to plan your day every morning but for some reason it’s not working out and you’re feeling really frustrated because you're putting in so much work.
You’re trying really hard to implement a specific method to help more things done but your brain is just not able to do it.
What's really happening here is you’ve got a cognitive deficiency. It doesn’t mean you're doomed, we all have them, but if we don’t fix the core problem, you’ll continue with the same struggles, day in and day out.
The cool part is that as you improve your cognitive functions, all areas of your life begin to improve. I mean when do we not need to “Focus and Perceive” or use “2+ pieces of information”?
By rewiring my brain and improving my 28 thinking skills, not only did my reading improve, but so did all other areas of my life. I did better in school, I made more friends and my favorite, my confidence went through the roof,
But it didn't stop there-
At 17 I started getting training in the Feuerstein method.
During that time, I took Tony Robbin's RPM program, which I found really interesting, but struggled to implement. Don't get me wrong, I tried. I really did. I just couldn't do it.
So, I dropped it.
A few months later I took another training in the Feuerstein method that focused on improving the cognitive function of categorizations.
Aha!
This is the reason I couldn't do Tony's program. My cognitive function of categorizations was weak and getting the way. Once I improved the cognitive function, magic happened! I was now able to implement the program with ease.
Have you ever taken a course or program & didn't get your desired result? It's possible you too got a weaker thinking skill getting in your way like I did.
But it doesn't have to stay like that.
As soon as you improve your cognitive functions, you'll see real magic your life too
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Thebusinessbrainpodcast #STRappaport #LifePixUniversity #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The business brain podcast , ST Rappaport, LifePix University, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
A Fun-tastic Workplace Culture with Richard Blank.The business brain podcast by ST Rappaport of LifePix University.
https://youtu.be/95glWY7Fdic
The business brain podcast by ST Rappaport of LifePix University. A Fun-tastic Workplace Culture with Richard Blank.
ST Rappaport - LifePix University
If you’re an ADHD entrepreneur who wants to optimize your brain to grow your business with more ease, you’re in the right place. Here we discuss how to optimize ADHD by working on the core of the issue instead of putting on a band-aid. You're brain will learn how to understand time, be organized, get things done efficiently, and more, all while getting the incredible benefits of ADHD!
Who says work has to be boring? Richard Blank shares with us how he built his cool business and building relationships at the same time. A Workplace Culture via play: Building a Thriving Business Environment.
Get ready for some real change as with each episode we’ll discuss a real-life challenge, why you might be struggling with it, and give you practical strategies so all areas of your life will improve.
https://youtu.be/95glWY7Fdic
Hey! I'm ST Rappaport
I help ADHD entrepreneurs optimize their brain to grow their business with ease.
The reason you are struggling with ADHD is because some of your thinking skills are weak.
You see, thinking is not one big thing.
Thinking is made up of 28 thinking skills called cognitive functions.
Naturally, we all have stronger and weaker cognitive functions. These weak cognitive functions can get in our way of doing what we want to do.
But it doesn't have to stay that way!
By improving the thinking skills behind the challenging tasks, it all becomes a lot easier.
Yes, even focusing, time management and impulsivity!
Subscribe to the channel to learn how to optimize your brain and run your business with more ease.
Helping ADHD entrepreneurs optimize their brain to grow their business with more ease. | Brain Engineer
Are you frustrated because your procrastination has led to a loss of business and opportunities?
Imagine being an ambitious entrepreneur who has found a way to handle clients, business operations AND marketing with ease.
You actually experience the freedom you started the business for. More time for family and friends. More time to do what you love.
Not because you're playing it small.
But because everything is in place.
Podcast episodes for the next 3 months are recorded.
Marketing emails for the next month are written.
And short-form social media videos? Those were done ages ago!
You connect with your clients in a way that others haven’t been able to. You understand them in deeper ways and serve them in the best way possible. Your clients get such high results that referrals are always coming in.
And when those new clients come in? The onboarding process is smooth and meaningful. You focus on building the relationship right away because you don’t have to get bogged down with administrative tasks.
Although you know problems will arise (‘cuz that’s part of life!), you never have to worry about them. You know you're equipped to deal with any challenging situation and will figure out a creative solution quickly.
You have a team of employees who are well-trained and motivated to help run and expand the business. You developed a positive and productive work culture, where the employees get the work done on time, feel valued for who they are, and are willing to do anything for the company.
You don't break a sweat.
While everyone else panics, you stay calm.
You're the walking embodiment of personal excellence and high performance…
And because of that, you're in a goal-smashing cycle of achievement without limitations.
In fact…
You're so effective… so outrageously on top of your game…
Those around you just want to know, “HOW DO YOU DO IT?!”
Doesn’t this sound like bliss?
Well, what if I told you that…
This didn't have to be a dream. This could be you in real life.
The only difference between you and the dream is training your brain for peak performance…
Wondering how your brain is currently working?
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Are you an entrepreneur with ADHD (or ADHD tendencies) who feels frustrated, stressed or overwhelmed?
Take this FREE Thinking Skills Assessment to see what the real cause is.
While many people suggest enhancing productivity, exploring new software, or attending motivational events, scientific research indicates that the root issue lies in specific gaps within your thinking skills that demand your attention.
The first crucial step involves identifying how strong each of your 28 thinking skills are, determining which ones you can leverage effectively, and which ones require improvement.
I'm ST Rappaport,
a brain engineer
and in 5th grade I still couldn't read properly.
After endless hours of tutors that left nothing but high bills, it was time to take another approach.
Let’s rewire the brain and solve the real problem.
Usually, when a person has a problem, they solve what they see at the surface. Let’s say, for example, you never make the deadlines you set for yourself and it’s getting really frustrating, so you decided from now on you’ll finish all your tasks 24 hours early. It might work for a week or two but pretty quickly you’ll be late again. Why? This is because there is a reason WHY you are constantly being late. You’re not trying to but there’s another problem. Maybe it’s because you never know how to start or maybe it’s because once you get distracted it’s extremely difficult to refocus or maybe doing research just messes with your brain and you can’t seem to do it.
When you solve the real core problem (and there might be a few!) then everything else will fall into place. You’ll not only be making your deadlines at work, you’ll also be making deadlines with your personal goals. How awesome is that?
The way your brain is wired, and thinks is incredibly important.
You see, there are 28 cognitive functions, 28 parts to thinking. When one or more of these cognitive functions are weak it affects many areas of your life.
Do you ever get overwhelmed when you begin a new project? Not sure where to start? It may be because your cognitive function called “Focusing & Perceiving” is weak. It doesn’t mean you're bad. It doesn’t mean you’re incapable. It just means you’ve got a weak thinking skill and it can be fixed!
Or maybe you decide to plan your day every morning but for some reason it’s not working out and you’re feeling really frustrated because you're putting in so much work.
You’re trying really hard to implement a specific method to help more things done but your brain is just not able to do it.
What's really happening here is you’ve got a cognitive deficiency. It doesn’t mean you're doomed, we all have them, but if we don’t fix the core problem, you’ll continue with the same struggles, day in and day out.
The cool part is that as you improve your cognitive functions, all areas of your life begin to improve. I mean when do we not need to “Focus and Perceive” or use “2+ pieces of information”?
By rewiring my brain and improving my 28 thinking skills, not only did my reading improve, but so did all other areas of my life. I did better in school, I made more friends and my favorite, my confidence went through the roof,
But it didn't stop there-
At 17 I started getting training in the Feuerstein method.
During that time, I took Tony Robbin's RPM program, which I found really interesting, but struggled to implement. Don't get me wrong, I tried. I really did. I just couldn't do it.
So, I dropped it.
A few months later I took another training in the Feuerstein method that focused on improving the cognitive function of categorizations.
Aha!
This is the reason I couldn't do Tony's program. My cognitive function of categorizations was weak and getting the way. Once I improved the cognitive function, magic happened! I was now able to implement the program with ease.
Have you ever taken a course or program & didn't get your desired result? It's possible you too got a weaker thinking skill getting in your way like I did.
But it doesn't have to stay like that.
As soon as you improve your cognitive functions, you'll see real magic your life too
1. Interpersonal Communication Conflict Management Strategy
2. Phonetic Micro Expression reading for mastering verbal tell signs.
3. The Famous Buffer-Boomerang Technique
Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.
Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#Thebusinessbrainpodcast #STRappaport #LifePixUniversity #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow
The business brain podcast , ST Rappaport, LifePix University, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
A Fun-tastic Workplace Culture with Richard Blank.The business brain podcast by ST Rappaport of LifePix University.
https://youtu.be/95glWY7Fdic
The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank
The Science of CX is a groundbreaking new weekly podcast developed to
address the millions of businesses that need to learn techniques to compete better
in today’s business landscape, by using CX as the cornerstone of a new strategy.
Join Steve Pappas in the lab as he puts his 25+ years to the test to make your
business (soar, grow and accelerate).
Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader
https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F
https://youtu.be/AOPI8wCqX-0
Key Takeaways
Learn how to turn new customers into the most loyal customers and be on the
mind of everyone in town. Whether you’re a beginner or seasoned expert, you will
learn something useful in each and every episode.
CXpert - interviews with CX Leaders and Influencers that have made it their
business to treat customers like a million. Steve, will use his years of CX-Centric
business knowledge to bring out cool ideas for every business owner to
learn new techniques and also avoid some
Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
you're listening to the science of C. X. A podcast that hopes to inspire business owners and leaders to learn new techniques and turn prospects into customers, enter customers into raving fans. My name is Steve Pappas. I'm known for my relentless pursuit of all thing’s customer across my career. And in my six startups, I've had to learn how to make decisions in business that customers really respond to. Let's spend some time together and help your business soar grow and accelerate. Well, welcome everybody to another episode of the science of C. X. I'm Steve Pappas, your host and as always, we look everywhere to find the experts that can help you in your business journey as well as your customer experience initiatives within your organization.
Today is No exception. Today we're going to be talking about some remarkably interesting areas. We're going to cover a lot of material. Please take notes if you want or you can come back and listen to it multiple times because that makes it seem like we have more listeners. Hey, yeah, do that. Instead listen to this episode 3, 4 or five times. That'll do it. Anyway, we're going to be talking about advanced telemarketing strategies. We're going to be talking about conflict management, interpersonal skills, customer support, rhetoric, Gamification, employee motivation and phonetic micro expression reading.
Have I piqued your interest yet? Well, we have a gentleman on today. His name is Richard blank, and he comes to us from Costa Rica, and he is the head of a great business process, outsourcing contact center, but he's also an expert in so many different areas that we want to talk about. So why don't we bring him in from the virtual green room? You know, there's no real green room of course by now, but let's pretend he's coming in from the green room and we'll welcome him to the show.
Richard, thanks for joining us today on the show. See, that's an amazing introduction. I'm so happy to be here, really enjoy your work and cannot wait to share amazing ideas with your audience today. That's great. Well, I'm going to give folks a little bit about your bio just so they understand where we're going to start from and maybe some interesting things about you too. So, Richard's journey in the car Contact center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in san Jose Costa Rica with a mix of motivational public speaking style backed by tactful and appropriate rhetoric.
Richard shared his knowledge and trained over 10,000 bilingual telemarketers. I think he learned a few things along the way. Richard blank has the largest collection of restored American pinball machines and antique rock ola jukeboxes in central America making Gamification a strong part of Costa Rica Contact center. Culture. Richard blank is the chief executive officer for Costa Rica’s Call center since 2008. Richard also holds a bachelor's degree in communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla Spain, a keynote speaker for Philadelphia's Abington High School, 68th National Honor Society induction ceremony.
Giving back to the high school is especially important to Richard as such. He endows a scholarship each year for students that plan on majoring in a world language at the university level. So, I've got to start Richard with the first part here that just jumped right at me as the largest collection of restored American pinball machines and jukeboxes. Now if anybody knows me, they know that I love pinball aside from playing guitar for the last for years. I love pinball, I don't quite go into the Galaga and those things that my wife loves but I love playing pinball.
So, tell us what you have got, I'd love to know what kind of pinball machines you have Steve, I'm so glad that you started with dessert first and naturally our favorite class in school was recessed. So absolutely. I grew up in the seventies and eighties and the arcades were just some of the most amazing places to make friends and compete. It was so new and the artwork on the cabinets and the marquees, it really was an experience and always wanted that game room like Ricky Schroder and silver spoons.
I was jealous. So, I wanted one and down here since I own a call center and I have the space, I go treasure hunting and one man's trash is another man's treasure and they just really do not know what they have in their bodegas. And so, I will find a machine and bring it back here. And with specialist I restore them now regarding my pinball machines. The oldest one that I have is a 1976 Bally's freedom. And one of the newer ones would be like, let's say a last action hero where a doctor who I have an M. B. A fast break in a mouse.
And around I got Williams, space shuttle 1987 I got a judge Dredd Street fighter, two lethal weapon, three jokers, World cup hook and Jurassic Park. So, it turned out into a hobby became an obsession. And when you're a married man, you decide which hills to die on which swords to fall upon. And my wife and I have this agreement where pretty much everything is in her favor. But the one thing she knows that makes me happy of restoring these old classic jukeboxes and pinball machines because what an error and the craftsmanship and the fact that they've been preserved for decades shows that people really cared about these machines.
Now you and I was awfully expensive growing up. So, it seemed like a luxury. But the fact that we can afford it. It really is something that I take full advantage of when I have the moments with just not my agents but myself. There's always a pinball marathon going on down here. Well, it's great that you have the employee engagement to do that. But I'll tell you, we had bought one, we had a terminator pinball machine at one point that had the gun for the pinball release, but it took so much to get it into the basement of the home that we were living in when we sold the house.
We negotiated to sell the pinball machine, so I didn't have to get it out of there. It was so heavy to move, and I wasn't about to, but I have been in the market for another one right now. The prices are through the roof on all those two. I was looking for an Adam’s family or another terminator, but the Adams family was the one that kind of thrilled me and as well as jukeboxes, it's funny, we have a lot of similar interests in collection.
I don't have any jukeboxes. I wanted to cut my teeth on the first one and I have a buddy in the UK that restores German jukeboxes and he's one of the largest in the world that restores those early seventies and eighties jukeboxes that were built in Germany. I think it was like N C D M or something like that and that's an interesting market. But let's get on to some of the other areas that we're going to talk about. I gave folks at the beginning of the episode, a lot of terminology that we're going to be talking about today.
And one of the things that I really wanted to discuss, this idea of phonetic micro expressions, I don't know if our audience knows what that really is or maybe some do and of course they'll yell at me in the comments etcetera. But can we talk about these things because let's jump into some of these areas that we're going to get across and are these all used the things we're going to talk about? They all used in the contact center, and can you train people in all these areas?
They're used in my call center and just depends on the sort of profiled agent that you have there. Let me take it back a bit. Everybody studies micro expression reading. There was a tv show called Lie to Me that specialized in where you can judge people's postures, their eyes, their face, their hands. I mean there's books and seminars about it now when you're on the phone, three of your senses are removed, your taste, touch and smell. And the scientists claim that when you do have one that is removed, your others expand.
So, I expect you to do much more active listening and then people can also argue that you can't see people on the phone, but I beg to differ because there is image streaming, you have metaphysics when you read a book, it's better than the movie because of imagination. You can use more descriptions and more adjectives but let's just concentrate on the sound of speech. The average attention span is about 30 seconds to two minutes, conversations have introductions, bodies and conclusions. So, if you have a controlled environment, you can have a consistent variable and then you can see inconsistencies.
So now we have a base of how we're going to study speech and 32nd segments. Okay your tone is what represents your emotion, and it should be confident and empathetic because that should be consistent on your end. People will talk about a mirror imaging technique Steve, and I agree with that. But you also need to know how you're speaking for your adjustments. So, your mirror imaging isn't about you sitting across from someone and crossing your arms and tapping a finger. No, you don't have that over the phone.
So, eliminate any sort of mirror imaging face to face. I study the rate and the pitch. These are things that can be done in any language. I do not study semantics. The word choice. I'm studying the tone of your voice which is mine is consistent. I could care less what your tone is. That could be a flag or a mask, but you study someone's rate of speech and how loud they speak their pitch and every 30 seconds to two minutes. Think about the X. Y. Chart that you had in pre-algebra, you can see how fast or how loud they're going.
You consistently market every 30 seconds to two minutes. I would back it up with an answering speed because that is something that you cannot control. It's more subconscious, you can manipulate your tone rate and pitch. But the professional interrogators and police officers’ usual throw the question in the fourth or fifth time to really judge the answering speed. So, if you can do that xy chart with a horizontal line behind it and kind of gauge from 0 to 10 where you're going, you will see areas of spikes or dips and in my opinion that's the time to ask a tie down or pin down question or clarification question.
And these are certain times in which you're able to assist the conversation of moving forward for better clarification and it's not really giving away your power on that. You're really doing more of the Wuwei the less struggle the rudder of the ship. And so, this phonetic micro expression reading can be done just mind you this in your 1st 30 seconds. I don't know you and one is the loneliest number in your second minute. We could have a match off one and a one fast and high, low and slow by five at least.
You might have an odd man out in regard to your quadrants because after you've gone all four quadrants you have to repeat a quadrant, but most of the time people are in quadrant, on the top and the fast and so by your 10th 30 seconds to two minutes. Think about it like this, it's about 4. 5 to 5 minutes on something like that. And by your 11th you should know how somebody is speaking that's 5. 5 minutes in on a 10-minute conversation. And by then you will know how to close the deal.
And so, once you see it you can't unsee it. After three weeks it becomes habit and once you start paying attention to it it becomes very lucid and clearer. You are not lying and I'm not manipulating but these people are obviously giving away certain tell signs on how they speak on first time or even long term conversations and if you do catch somebody being facetious or not as clear, maybe ask them to repeat it using other senses or using another example to see if they're consistent. And so, I think it's an excellent way not to be offensive because passive aggressively you could once again use a me-too technique with somebody.
Let's just say you can't hear them. It's a bad connection on a cellphone or a dog is barking in the background. I try to fall on that small sword instead of placing blame on them, it's for my clarification Steve, did you say 123 or ABC because the worst thing you could ever do Is have somebody so upset and go down rabbit holes because now you need to restart your phonetic micro expression, reading the Tarot Card Reader said you could read two different reads in 10 minutes depending if it's sunny or raining, same person, same hour, but it could be a different read.
So, the greatest thing you could do is to ride that weight and keep it at that apex if you can. It's like when people said lucid dreaming, you really don't want to readjust your body to be able to keep that consistent breathing and body posture. With someone that you're speaking with, you try to keep them as consistent as possible. There's a little wiggle room there but don't go extreme and if you can handle something like that, fall on these swords, get clarification.
I think your audience would have some extremely effective conversations with people on the first time. This is a remarkably interesting area because we do have an awful lot of folks that either work in contact centers or are managing contact centers or even outsource to contact centers. And the training of agents tends to be remarkably similar in most organizations but they're not thinking about how they can better control they’re usually using the approach where gee I'm sorry you're having that problem. So, they're falling on the sword most of the time.
But if you think about the calls, right? If you think about the types of calls that come in, I mean they're not picking up the phone because they're just calling to say thank you or their colleagues to say gee what an excellent product this is. They're usually picking up the phone or they're making a contact with them because there's an issue, there's some type of an issue either they don't understand, they don't know how to fill out, they don't know how to do something or there's a more negative issue.
So, if you think about the incoming approach that happens, a lot of it tends to be negative. And unfortunately, the contact center agents these days are feeling increasingly of society's negativity coming out of the pandemic. You know, because people who are very understanding more, more understanding during the pandemic, but they’re taking it out on front line people. So, I don't know how you guys have seen things. But from the folks that I've spoken to in the last few months, it seems like most of the calls are key issues and they have to diffuse right away.
So can they use the phonetic micro expression method that you talk about to kind of even the playing field and get them to calm down so that they can explain what their issue is better rather than they're ready to blow up at any moment type of thing. Sure. And I'm glad that you brought that up, that's a subject that I can easily address and apply the phonetic micro expression read because mind you my friend you could start the call yelling and cursing and at the end thanking them.
So naturally your phonetic micro expression reading might be adjusted with raid and Fitch. But I would never say that I'm sorry unless you specifically spilled the drink or broke the window because then you might get offended because this individual speaking with you is so nice, they didn't do it but they're apologizing for someone else's broken window. So, my suggestion from my agents immediately is to thank you Steve for sharing that with me. I understand your position didn't mean that I agree with it, but I understand your position and allow me a moment to make it work and fix it for you.
And so now the audience, your client coming in, guns a blazing isn't really putting all that anger at the individual because that individual did not make that problem. They're taking the shrapnel; you say the incoming. That's a wonderful way to use it incoming Obama grenade. But I like to defuse. There's a technique that I use called the buffer boomerang technique. And so, if somebody comes at me with a negative tone, I will like sponge and buffer that negative tone. I will name drop you and say Steve.
That's an excellent question, repeat back your question what it was to show active listening. So, there's a connected key lock there and then boomerang it back as a plus three. So, I could potentially my friend readjust the tone and the pace of the call to then put it back into that phonetic micro expression reading that you need to really nail it. But I believe that people are frustrated and mind you this there's a lot more omnichannel non voiced support. So, prior to that phone call they might have filled out a couple forms, send a couple of emails that only elevates the stress.
So, when they're calling, they're almost letting off steam. And if you allow them to speak, you'd be surprised how it goes from attend to it to both in pitching the rate they cry it out and then everyone calms down. You've taken copious notes. Now, Steve, you mentioned A B. C. And D. What about the Richard? Thank you, Steve. And e there's nothing wrong with raking and reviewing and meeting minutes. It's I can't just solve it with you with a magic potion. These things, someone is coming to you emotional, they don't know you you might need to repeat your name multiple times in third person because now they're embarrassed.
Three men it's in to ask your name Steve. So, you could say okay at the end of this call, Richard, you're going to say Steve. You really helped me out in this section you know, oh thank you Steve. Great. I got them I anchored. And so, these are certain soft skills to just be polite, show your manners, Take that certain control of a conversation, more of a shepherd with its sheep. They zigzag but they still go back in the barn. So, I don't need so many jagged edges.
There are no straight lines in nature and and I love empathy with somebody because when I use your name, I will usually use it in a transitional sentence or confirmation. And then during the conversation I will use personal pronouns as you know the yours and ours just to make sure that I'm keeping your conversation going in your attention and then landing in the bomb when I dropped the name drop and you should take these calls every 30 seconds to two minutes because as you say, they could change. But this gives you an excellent chance, my friend, if you really want to look at it logically that if somebody is calling in, you have a chance to retain the client, you have the chance to up sell them.
If that's what you're doing, you could get a referral out of it. But look at it like this, let's say we drop the ball. Worst case scenario, this individual will take the time to do an exit interview and tell us areas in which we could have improved or what our competition had done to earn their business and as long as you're willing to keep an open mind and I don't like the word constructive criticism. I mean you fumbled the ball; you should have known what you were doing.
Then just call the balls and the strikes and let you know that you made this error and learn from it and don't do it again. And these are the sort of things call by call person by person instead of doing 100 calls a day Steve. Why don't you have your agents take 95? They're taking extra couple three minutes on the phone to let Mr. jones relax a little bit. That is the secret to the successor old school style. This is interesting because as you're explaining some of these tips and techniques, it occurs that it doesn't just apply in the contact center world.
I mean this could be if you're a brick-and-mortar store, it could be your pizza place. There could be people calling because hey, you got the wrong toppings on my pizza. The delivery was wrong or there could be all kinds of things, but it applies to all areas of business and people running small businesses could learn from these same techniques. Don't you agree? This could save a thanksgiving dinner. A marriage. These are just diplomatic soft skills of attentive listening and prioritizing, but I couldn't agree with you more and I never even shared with you.
My favorite technique. It's the positive escalation when I call a place and people always give the gatekeeper a bad rap. But these are the individuals that the CEO and the owners love the most and they're the first impression and the strongest warrior of the tribe. They're the first one there, representing them in the best light. And so, for me, I'd like to understand their protocol. I like to properly introduce myself and say the name of their company and ask how their company is doing sometimes better than they do just to at least give them a taste of how I speak instead of just immediately asking to speak to you Steve.
And then if this individual decides to transfer me the first thing, I'm going to let them know prior to the transfers that they did an excellent job. And I will be mentioning that verbally to the owner of the company and at the conclusion of the call with the owner of the company, I will also mention that in writing. So, if I happen to call your company back, the Richard Circle's complete because this individual remembers me, and I've heard dozens and dozens of times. I thank you and saying I've been here for a decade and you're the first person that wrote about me to Mr. jones.
And these are individuals that will tell you anniversaries and promotions or no Steve’s direct extensions. 1 25 calms on Thursdays at two. Thank you, Catherine. I appreciate it and I love them to death. Those are the greatest insiders. It's a plethora of information and the moment that you start bullying your way in there or pretending they're waiting for your call or your insistent. That's why they're there to hang up on you. But there's a certain way to be not clever, but you have 30 seconds to make a first impression.
Half of that is your speech her speech and give a couple of seconds of silence. So, you really got about 12 seconds to speak. That's not a lot. My suggestion is to say things that they're most familiar with which is the name of their company and their own name and then you got to do your own name as well because you can't be anonymous. The whole call that's shady. You can use a little bit of that in the beginning by just doing a name spike in a proper introduction and if you get the past to pitch, you have the momentum and then you do once again that sort of escalation.
It It seems to work for me because it separates you from hundreds if not thousands of people that are prospecting that business interesting back to the contact center for a second. You talked about have your agents take 95 calls instead of 100 but most of the contact centers that I've dealt with over the past 20 plus years. They're driven by their average handle time. They're driven by the numbers to some degree. They're even told when they're going to the bathroom. How do you resolve that to a contact center manager that is just driving everything by the numbers.
So, you're an intake coordinator for a law firm for lawsuits against firings or disabilities and somebody calls in and they happen to become emotional for a minute. What are you going to do Steve look at the clock and say Mrs. jones. Please hurry up. I only have two more minutes to talk to you. You know what would happen? It wouldn't be for the client or for me, the agent might resign on something like that. So as much as we want to stick to certain metrics, you're talking about an artist of speech.
Somebody that is in the moment that's in the now that wants to assist this individual the best way that they can and by limiting their ability to build that sort of rapport or to allow someone to get it out. Which could be the key to closing the deal or to Upsell for something or to get that referral. I don't do things like that. Now we're not doing extreme where someone's doing 50 calls a day instead of 100. But you can see there's an average but that's what it's called an average and if you say you just want to look at conversion ratios.
Look at that too. But everyone once again is an artist and they have their own special sauce and some people are graded intros, other bodies, other conclusions. But my goodness gracious is somebody is in the moment and they're connecting with someone and they're standing up instead of sitting down and you could tell they have the glaze where they're not staring at anyone. They're just thinking of the client, and everyone can see them doing this. You don't think that that energy spreads on the floor. You don't think that that's important as well.
That sort of synergy. So, these rigid centers that judge you on your bathroom breaks and your handling time you're going to break the agent. I mean you can do that and grind it out, but you might have an attrition rate. But if I give somebody the ability to expand on a call and to be themselves my friends. So, they're not just plastic and going through the motions then I can create an ace, I can create a leader. I can create someone that will come to me at the conclusion of the call and say you know, Mrs. jones started crying.
I go she alright, She goes, yeah, it took a couple more minutes but I connected her through to the counselor and I gave additional notes because we had to speak about her husband just passing away and the fact that she has to move and other things that would have never been qualifying the call because you're supposed to be asking her just certain questions but know this individual added additional things and then they say, thank you for listening. You're the different company than the ones before that. Just put me through the assembly line and you know that it's the mom and pop.
It's the bed and breakfast. You'd rather go to the small hardware store sometimes because you know the man, I'll drive an extra couple of miles from my favorite restaurant Steve. That's the sort of the science that you're talking about. It's amazingly simple. It's how you feel and how you were treated. What about the price? What about the price? Sometimes it's worth the money. It's not always about saving a dollar. It's about supporting your business or if I'm having a day with some blues, you come over to me and just let me know you're happy that I'm there and you sit with me for a second.
So, as we get older, my friend, those are the sort of relationships that we see at businesses and you, and I understand that the grind and we also understand when your favorite client walks through the door. So, I like to pay that forward the best that I can. Absolutely. So, I went down that path and I think your answer and your philosophy is brilliant. Unfortunately. I mean it's the way I believe too that the contact center folks in an organization should be revered because they are your front line.
They hold things together. They are the impetus for the referral the up sell the further sell the expansion all those things. Yet still in today's world, C E O s don't always think that way. They look at a contact center as a cost center rather than the proper way of looking at it as it's an expansion center. It's a focus group. It's the lifeblood of the company because those folks have the most contact with our customers post sale, they become the hub of the post-sale journey and unfortunately maybe it'll take another generation before enough sea level folks understand that.
So that brings me more to the conversation of culture. How do we develop a culture in our contact centers especially and I know this can spill out into the rest of the business, but how can we develop a culture that rewards and reveres the contact center agents as being the customer success vehicle, the people that help our customers become more successful using our products and our services. You must look at it Two ways. If you yourself are not centered in balance, it would be exceedingly difficult to expand and to think of others.
I can't hit the ball and drag johnny as much as my agents here have become bilingual, which shows structure and dedication over years outside the classroom. I expect them to do the same thing if they're thinking about being a telemarketer as a profession besides the eight hours that they put in here, they should be doing dedicated practice outside of the center, reading in English watching certain movies or speeches so they can take certain parts of rhetoric that inspired them. That they saw transitional sentences or effective. You could do case studies in history and find out certain speeches that moved people.
And then secondly, I mentioned the word synergy. These individuals were a very social environment. If you and I are working out at the gym Steve, we're going to be pumping each other up to put up three or four more on the bar and put more plates up. So, I expect the audience, the agents to feed off their energy and to share ideas and to pick someone up when they're feeling down. As I mentioned, I created a Gamification culture. So, I have a place where people can let off steam, recharge batteries hang out with me and meet people from other departments.
So that assists me in one way. But also, since once again English is their second language. The fact that they are getting a return on investment. I see that these agents are much more focused for intense periods of time because of the translation. So, it's less area for distraction. But here's the best part my man regarding my culture when I first came down here 27 years old, I didn't start sea level of my friends call center. I taught English decided to stay and then worked at the center and so I was with the proletariat for four years, I went through so many departments.
I saw the good and the bad and what it did for me was it enabled me to see areas to enhance it for the agent and for the client to give them their dignity, so they don't feel like robots are expendable. And when I had the opportunity to start this business, they couldn't fool me because I was on the phone, I've done this before and I hate to say it, I'm not bragging but I am the sin save my dojo in this industry where people burn out and they look down upon it, I thrived really excelled.
But I saw the art in it. Look at it like this, you're very selective of the campaigns that come in here, we're in a strict catholic country. They must go home and tell their parents what they do. If I brought in something gray area or shady, no one would take it. So I'd have no friends of my chuck e cheese birthday party and so you have to do an account to not only where the client feels okay offering it, but the Asian would feel comfortable making the calls because if it's a forced fit, if it's out of place and out of character, they're not going to last long, they're not going to sound natural and we're not giving anything real specific here.
But as I say, I must ensure that what I'm bringing into this call center something where I'm able to fulfill the needs. Now I can add scripts and suggestions, but initially it must be something that just does not compromise any sort of ethics interesting. Well, let's cover a little bit more because I'm fascinated by not only the culture, but the organization that you've built to help organizations that want to outsource their contact center. So, we could talk a little bit about your training, you're coaching your mentoring methods and then what does the knowledge base look like for your agents to always do a better job?
Because quite frankly, I mean you're going to do as good or better a job than the company you're representing because you're going to keep the account and you're going to keep them happy and keep them over the course of a lifetime. So how do you train differently? How do you coach and mentor folks and keep them so that you don't have the attrition level that a lot of places have today. That's a wonderful question real fast in regards to attrition, I have more of a natural attrition than a forced attrition because companies such as amazon hp intel and oracle and Sykes are here, so I'll lose somebody for a scheduling conflict for the university of boyfriend or girlfriend works there closer to their home, very rarely, if not never someone will say that I insulted them, yelled at them, gave them the walk of shame.
It's just maybe an ex-employee with some sour grapes. I treat everybody with dignity, and I look for ways to delegate and promote them, but initially it's really the psychology prior to any sort of skill set. So, fear is a morbid anticipation of things that haven't happened yet. The fact that they learned a second language is 10 times harder than any campaign. I'll put them on. I also believe in the right bus, right seat philosophy. And so, when they come into the call center besides starting their day playing pinball to make friends and relax a little bit.
We really do focus on quality assurance so we can grade their calls for certain metrics. But I try to do certain breakthroughs like when they're filling out their resumes with me and putting in all their credentials, I'll ask them to turn the page over Steve and give me a couple of paragraphs of a coming of age moment, let me know when you beat up a bully or save the kitten from a tree. And so, I could use this when they're having a rainy Wednesday to remind them of when they were a champion.
These are things they always have in them. It's just a matter of getting it out and keeping it consistent and so let's just say in the first day of class, it's especially important not just to lecture them when they just nodded you and walk out the door. You need to have checkpoints; you need to have interaction. You can go over a certain segment and then just maybe have somebody stand up in front of class and read the next paragraph. Why? Because you're triple gunning. They're reading out loud their public speaking, they're doing it in front of the boss.
Imagine those sorts of butterflies you would have, but if you could triple or quadruple your training daily where then you go upstairs, you record yourself reading the script, where you're practicing it. You're not just reading it, you're speaking into a recording device, then you're listening to it and then you're doing a self-analysis for self-adjustments over the things we spoke about. You'll know when you're pausing is off or when you're too loud or too best. Are you stuttered or mispronounced a word and I'm allowing you Steve to write it out phonetically, at least learn how to spell it.
But the vowels are sometimes tricky for Latinos, so it's okay to be able to switch things around so it's pronounced a certain way, and these are the sort of adjustments, minor adjustments that we make for somebody to feel more comfortable initially. So, they don't pick up unhealthy habits and kind of like bedside manner. I can't stress enough; the name drops and the act of listening and the confirmations because people feel much more comfortable when they're being listened to, and you are taking your meeting minutes and if we need to repeat something in the military alphabet.
A it shows that you're extremely involved and engaged in the conversation. A lot of the times people served in the military, so they think that's cool and you're not just making up words and going along. These people know that you are actively trying to spell their name, their email address correctly. And so, I've seen the tens of thousands of phone calls. That that's the most effective way of not to offend somebody when you can't hear them well or they have an exotic name or if it's something where you just say, yeah, okay, but the next thing, you know, your email bounces back.
It would have been better off to confirm if it's L for lima, you know, and just to make sure that you got it. And as I say, these are the sort of things like in school, you come to class, you do your homework and you do your quizzes, you can still not do so well on the final exam, but you're going to pass the class, you will be preparing yourself and marinating and softening up the call in the relationship in order to convert it. And sometimes my friends, it happens a second or third time don't expect a cold call close.
I tell my clients to put their checkbook away. A lot of the times, I just want to answer their questions and show credentials and reintroduce them to other people on the floor that they can meet and make a better decision. So don't feel rushed. People will see that, and they will be apprehensive to move forward with you. So let it happen at a natural pace. So, you said something about you QC. All the calls and I think I remember you were talking about your Hall of Fame, you know, the best and the worst calls.
I mean is that used as a training method for everyone to understand both the good and the bad types of calls. Absolutely. Remember you were mentioning earlier about people calling in the first round of calls coming where people are upset if they can ride that wave and they see the bark is, there's no bite. It's just barking and that we calmed mars jones down. We listened to Mrs. jones, we separated piles, we were able to move forward. The call didn't take that long because we didn't have to repeat things because we were confirming things.
We eliminated rabbit holes. We did the mirror imaging. We did the phonetics; we did the drops. It's beautiful. Now you have this toolbox. It's not a to Z. There are steps that can be skipped or moved back to how about we look at it like this? I loved romantic tragedy. So, I consider that a hang up call is a romantic death. Where am I going with this? Let's just say you're just hardcore carpet bombing, making outbound calls and no matter what you say, you're calling a place that she says, don't call again or not interested or we're good.
Thanks, and hang up. I always look at it like this. If you can do a company named spike and do a name, drop of the individual before they hang up on you. I think that's a beautiful death. I think at least poor lome knows you got something out of that call. But then they wouldn't be surprised that you could anchor yourself by just getting them out of that trance by saying their name in that 1st 30 seconds. I've had Times where we bought another minute, bought another three minutes and just by default, nothing on our own.
We couldn't move forward. I'll give you an example. People can call me, and we could be on the phone and 99% were ready to sign the contract. But then they ask if we do Chinese, I don't have Chinese agents, I don't do graveyard shift and I can't match offshore prices India and the Philippines. So just by that alone, I'm not able to move forward, but 99% fit. So how do I feel about that? A little disappointed. But then again, I was able to go 15 rounds lost on the decision, but I was still able to make my points listen to their points build rapport, have some labs introduce, fantasize good call.
So, another couple of questions, what type of companies or what type of industries do you guys mostly handle calls for inbound or apa? Well, I'll let you know five. We don't do, we don't do sports books, casino stocks, pharmacies or sweepstakes. I have nothing against it. Just don't want to do it. But I'm looking for small to medium sized companies in the United States, Canada Central America and Europe that would need individuals to make outbound lead generation, appointment setting or inbound customer support. And it's amazingly simple.
Our agents are college educated; they're dedicated. I don't have a blended or mixed center. They only work for your campaign, and they have some amazing skill sets here. Costa Rica really packs a punch regarding business process outsourcing. I have mentioned some of the big boys, but there are tons of call centers here and since we're the only democratic society in central America, they don't have a standing army. So, there's a 95% literacy rate Steve so as much as people might see telemarketing call centers as transitional sort of jobs or something in the United States, as you say, has a certain rap here.
It pays more than most vocation. So, I'm having some extremely educated bilingual people with degrees walking in this door and working with me. So, it's amazing the sort of people that you meet here. Very eclectic, all diverse types. That's great. So, if a company called and says, okay, we want to get started, what is that initial onboarding looks like time wise especially and system wise and how quickly can you be up and running to take their calls? Great. Well let's just say I accept the vertical and I'm comfortable with that.
There's a pre-launch checklist that my floor manager and chief technical officer sent to that company. It's exceedingly difficult for me to start moving forward without stations being set up connections, made scripts for bottles, reporting and contact because once the ads go out and people come in, it's really a seller's market. I got to be able to explain it to their candidates a, the campaign that they're doing the incentives that they have and the metrics that they're expecting. It just can't be fantasy time. It needs to be something that's concrete.
And so, once we bring the people in, it really all depends on the training time. I've had people go as low as a half a day just to teacher CRM and do a little bit of role play for fun and others do longer training sessions, even up to a month. That concerns me because we do follow all Costa Rican labor laws and there are certain call centers that are known for like for an example, sykes has the MetLife account and supposedly people will be there for an entire month training and then on their first day of coming back to work, they just don't show up.
And by Costa Rican labor law, they need to get paid for that month they go on a certain list as being a jumper and it's not fair, but that's the name of the game. So, the longer the training, the more I'm concerned because people sometimes can take advantage of that and just use that as a placeholder until they can find another job. So, if we have certain awfully specific checkpoints to ensure that this agent really has done their due diligence, really engage really up to speed.
That's a good risk compared to just doing five days’ worth of classroom, talking about merchant process outsourcing and stuff like that. It needs to be awfully specific, and I have to ensure that this client that I'm speaking with does have a track record. If it's a brand-new pilot project, then we need to invest in the process and there shouldn't be any surprises and I must let them know what to expect when building a campaign, there may be attrition. We may need to readjust the script, call certain area codes, or do certain things.
But I guess the most important thing about it is being forthright, when it comes to onboarding people, I can easily have somebody in five business days, depending if you need 10 people give me up to 10 business days, you know, and maybe we can hire people piecemeal, we can catch them when certain campaigns and other centers and as I mentioned, it's very competitive out there. The more that you put out the start date, the more that you're going to lose people because they need a job between those times and now since Covid came, it really adjusted to the work from home.
So there is an advantage of the brick and mortar because of internet redundancy, my generator and on site I. T. Support but Steve, I was exceptionally fortunate during Covid to be able to adjust my business model virtually because if I owned a brick and mortar only like a bike shop or a pizza parlor, I'm in big trouble as much as I lost a lot of the essence of the center and the camaraderie? I was able to survive. But you know, the labor pools changed. I must ensure if there is training, they should be on site to know the company culture and at least meet us before going home.
It's one of those things my friend where I really did see a huge shift that when I first started this back in 2000, that's great. Well, in the last few minutes that we've got, you know, I'd ask you whether we could give our listeners an exercise. We talked about the two-paragraph coming of age. Can you explain an exercise that folks can do as homework after they listen to this episode. And that might be interesting for them to learn more about the content that we gave them here today and then when we come back maybe you can give folks a way of getting in touch with you guys if that's something that they're looking for.
Thanks Steve, I appreciate it. Let people do the Triple watch. They should watch something without sound, they should watch something without sight. And if you want to study the visual body language, that's great. Just watch something without sound. You can assume what they're doing and then if you want to study the phonetics, to choose a channel that you don't understand the language. Like for me it would have to be Chinese or German or something like that. Italian French and Portuguese are too like Spanish for me.
But if I watch the Chinese channel, it's extremely easy for me to do that phonetic micro expression reading because I don't understand any semantic. So even I'm taking out the tone, I'm just studying their rate in their pit. Do not get study it that way while you're on the phone, once again these are things that you can do. You just draw your xy chart the horizontal line and every 30 seconds to two minutes point to how Mr. Jones's speaking just for practice, but it is about practice. It's about dedicated practice.
Record yourself, listen to yourself. I don't like how I sound. That's what everybody says. But guess what you that's what you got. So, you need to adjust it and as you and I have a mirror and our beards look great because we do look great. You could do the same thing with your voice as well. Record it, master it adjusted. And if you do that, you'll see that you'll get more positive reinforcement from people. There will be more I guess inclined to ask you for advice because you were sympathetic about it and the way you spoke about it and finally if you are in a certain situation where there's emotion and its tense, you should choose to speak last.
And if it's not something where you need to immediately give an answer then you should sleep on it so you can decompress and come back the next day a little more levelheaded and prioritize and that's an excellent way to grow and to crack some codes and to get to various levels. You don't always need to prove your point at that moment. There are other ways to do it. So, you don't overreact overextend and say something you regret. So, it's not like you're being weak. No, you're being considerate of it and you're being tactful about it.
If you're in the moment and its face to face with somebody if you must, even though it looks funny, you should close your eyes when speaking. So, there's less distraction and you're not energy being sucked from you. They might say why you close your eyes. I'm allowed. There's no rules to this. It's not tag you're asking me something emotional, so allow me my focus and my balance and if somebody is being aggressive with you, I think you should look in between their eyes, it looks like you're looking in their eyes.
So it's not like you're looking away or allowing them to suck the energy out of you, like Medusa, but it is a certain technique sir where instead of losing your direction and your energy and your breathing, you can regroup yourself and these are the sort of conflict management skills that have assisted me and having more productive conversations when they could have really gotten out of hand. That's great. I mean this has been filled, filled with great techniques, tips and insight as well. Thank you for being so generous with your expertise.
This has really been a wonderful episode, Richard. How can people get in touch with you if they're thinking about outsourcing if they're thinking about needing a contact center because I think by the end of this, they understand what you bring to the table. So how can they get in touch with you? I really appreciate having me on the show today with you, your audience and allowing me to share this information. The first thing they should do, my friend is by a first-class plane ticket. Come down here to Costa Rica so you can enjoy some eco-tourism, go to some beaches and waterfalls but your audience can give me a call at triple 82716750.
Or send me an email. CEO Costa Rica’s call center dot com. And finally have an exceptionally large Facebook fan page about 98,000 local Costa Rican Ticos. And they can't wait to meet you, Steve. You're going to have tens of thousands of new fans in central America. I can't wait. Well, Richard, thanks again for joining us today. I really love the thing that you said earlier and I'm going to add something to it. So, each agent is a voice artist, and this is a message to all the C E. O. S out there that have contact centers and folks that have agents working for them that each agent is a voice artist and I think you should let them create a great interaction.
So let them create, let them build those great interactions. So that's it for our episode of the Science of C. X. I'm Steve Pappas, your host. We've had Richard blank on today from Costa Rica call center and I want to thank you all for joining us. If you like the content that we bring to you, please feel free to drop us a review wherever you get your podcasts and until we meet again, please stay safe. Stay healthy and do take care everyone. Bye bye. You've been listening to the science of C. X. My name is Steve Pappas.
I really hope you've enjoyed this episode and if you have the highest compliment that you can give us is to subscribe rate and review the science of C. X. Thanks. And we'll see you in the next episode. Finding one place to see all customer experience related tools of technology has been difficult until now. We just built it. Get ready for a science of C. X. Original customer experience technology has been helping to drive businesses by giving them insights into better methods to engage and delight their customers for some time now.
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Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
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