Tony and Anna Velez, Real Estate Agents in Costa Rica work hard every day to make sure that our clients get the best service possible. We are the best realtors in Costa Rica. Our standard of excellence has been recognized with multiple awards. Our extensive and successful experience will get you the results you deserve!
Tony and Anna Velez, Real Estate Agents in Costa Rica
Las Palmas, Guanacaste, Playas del Coco 50503
(506) 8485–1469
My Official Website: https://www.costaricavelezrealty.com/
Google Plus Listing: https://www.google.com/maps?cid=7166527598569559817
Our Other Link
playas del coco luxury real estate: https://www.costaricavelezrealty.com/Playas_Del_Coco_Properties/page_2670300.html
Luxury condos for sale ocotal: https://www.costaricavelezrealty.com/Ocotal/Guanacaste/Homes/Ocotal/Agent/Listing_446300297.html
Other Services We Provide
Real Estate Consulting
foreclosure
condos for sale
Buyer’s Agent Services
Listing & Marketing Services
Follow Us On
Facebook: https://www.facebook.com/velezcr/
Twitter: https://twitter.com/TonyandAnnaVel1
Pinterest: https://www.pinterest.com/costaricavelezrealty/
Vape Street Pitt Meadows BC has a wide variety of products for customers to choose from. Our staff is knowledgeable about vaping products and can help customers find what they need. We are a full service vape shop in Pitt Meadows BC and can meet your needs regardless of whether it’s your first time walking into our store or you are a seasoned vaper with 7+ years of experience.
Vape Street Pitt Meadows BC
12147 Harris Rd, Pitt Meadows, BC V3Y 2E9
(604) 465-6505
My Official Website: https://vapestreetcanada.com/vape-shop-pitt-meadows/
Google Plus Listing: https://www.google.com/maps?cid=13193688761710761820
Service We Offer:
Bongs
Pipes
Rolling Papers
Vaping Devices
Follow Us On:
Twitter: https://twitter.com/pitt_vape
Pinterest: https://www.pinterest.ca/VapeStreetPittMeadows/
Instagram: https://www.instagram.com/vapestreetpittmeadows/
Venture Growth Partners offers fractional CFO services in Boston, tailored to your needs and budget and delivered by senior, sophisticated executives with an average of 18+ years of C-Suite experience. We have helped build, finance and sell many companies over our careers. We can do the same for you.
Venture Growth Partners
30 Newbury St 3rd floor, Boston, MA 02116
(339) 214-2913
Official Website: https://venturegrowthpartners.com/
Google Plus Listing: https://www.google.com/maps?cid=9918585368088553240
Our Other Link
fractional cfo services: https://venturegrowthpartners.com/massachusetts-boston-fractional-cfo-services/
outsourced cfo boston: https://venturegrowthpartners.com/massachusetts-boston-outsourced-cfo-services/
part time cfo boston: https://venturegrowthpartners.com/massachusetts-boston-part-time-cfo-services/
interim cfo: https://venturegrowthpartners.com/massachusetts-boston-interim-cfo-services/
Other Services We Provide
outsourced cfo
outsourcing cfo function
part time cfo
cfo services
interim cfo
fractional cfo
cfo consulting
Follow Us On
Linkedin: https://www.linkedin.com/company/venture-growth-partners-boston/
Facebook: https://www.facebook.com/people/Venture-Growth-Partners/100087614052903/?is_tour_dismissed=true
Twitter: https://twitter.com/VentureGrowthP2
Instagram: https://www.instagram.com/venturegrowthpartners/
Pinterest: https://www.pinterest.com/venturegrowthpartners/
Vape Street North Burnaby BC is one of the best vape shops in the area. Our store offers a wide range of e-cigarettes and vaping supplies for all kinds of vapers.We are setup as a full service vape shop in North Burnaby BC, this means that we can provide service customers of all experience levels. If you are looking for more advanced hardware then you can be certain we carry the most popular mods, tanks, batteries, chargers, and other vaping accessories.
Vape Street North Burnaby BC
6694 Hastings St, Burnaby, BC V5B 1S3
(604) 320-0550
My Official Website: https://vapestreetcanada.com/vape-shop-north-burnaby/
Google Plus Listing: https://www.google.com/maps?cid=15022330602538032132
Service We Offer:
Bongs
Pipes
Rolling Papers
Vaping Devices
Follow Us On:
Facebook: https://www.facebook.com/Vape-Street-103918151511691/
Twitter: https://twitter.com/vape_north
Pinterest: https://www.pinterest.ca/VapeStreetNorthBurnabyBC/
If you are looking for a reputable and affordable moving company in etobicoke on, then Get Movers Etobicoke ON is the right choice for you. With more than many years of experience in the industry, we offer top-quality services to our customers. We have been helping people with their relocation needs for more than many years. With our expertise, you can be sure that your belongings will be handled with care and delivered on time.
Get Movers Etobicoke ON | Moving Company
2340 Lake Shore Blvd W, Etobicoke, ON M8V 1B6
647-498-0959
Official Website:- https://getmovers.ca/etobicoke-local-moving-company/
Google Plus Listing:- https://www.google.com/maps?cid=10737964168507071178
Other Services We Provide:-
Moving Services
Long Distance Moving Service
Storage service
Packing service
Out of state moving service
Follow Us On
Twitter:- https://twitter.com/EtobicokeGet
Pinterest:- https://in.pinterest.com/Getmoversetobicok/
Linkedin:- https://www.linkedin.com/company/get-movers-etobicoke-on-moving-company
Facebook:- https://www.facebook.com/Get-Movers-Etobicoke-105917718772541
Vape Street Langford BC is a popular vape shop that offers the best vaping experience to its customers. We have an extensive selection of vaping products and accessories. We are also known for their excellent customer service, which makes them a great choice for anyone looking to buy their first vape kit.
Vape Street Langford BC
101-739 McCallum Rd, Victoria, BC V9B 6A2
(778) 265-2665
My Official Website: https://vapestreetcanada.com/vape-shop-langford/
Google Plus Listing: https://www.google.com/maps?cid=10678509915358216867
Service We Offer:
Bongs
Pipes
Rolling Papers
Vaping Devices
Follow Us On:
Twitter: https://twitter.com/langford_bc
Pinterest: https://www.pinterest.ca/VapeStreetLangfordBC/
Instagram: https://www.instagram.com/vapestreetlangfordbc/
The Connected Hive solve complex problems and make them simple. With many elements involved, we can help you select the best vendors to meet your budget, program requirements, and services. Our Minneapolis MN customer service outsourcing solutions are designed specifically for your company and cater to your exact needs.
The Connected Hive
7220 Glouster Dr., Edina, MN 55435
952-500-0806
My Official Website: https://www.theconnectedhive.com/
Google Plus Listing: https://www.google.com/maps?cid=3286089266580977177
Our Other Links
customer service outsourcing Minneapolis MN: https://www.theconnectedhive.com/services/
contact center consulting: https://www.theconnectedhive.com/contact-center/
business process outsourcing Minneapolis MN: https://www.theconnectedhive.com/bpo-resources/
Service We Offer
Onshore Contact Center Services
Nearshore Contact Center Services
Offshore Contact Center Services
Call / Contact Center Technology Solutions
Customer Experience Consulting Services
New Contact Center Technology Implementation
Fully Utilized Current Contact Center Technologies
Assess Current Contact Center Agent Processes and Systems
Assessment of AI for Enhanced Contact Centers
Helping Companies Reduce Contact Center Costs
Disaster Recovery and Business Continuity
Follow Us On
Linkedin: https://www.linkedin.com/in/timaustrums/
Twitter: https://twitter.com/TimAustrums
Pinterest: https://www.pinterest.com/itsconnectedhive/
Call Mike's Appliance Repair. in Libertyville, Illinois, for expert appliance repair. Our repairman offers in-home service of dishwashers, refrigerators, washers and dryers, and other household essentials. Our repairman has 30 years of experience in home appliance repair Libertyville IL. You’ll work with just one person, who knows you and your needs.
Mike's Appliance Repair
228 Fourth Street, Libertyville, IL 60048
(708) 309-1144
Official Website: https://www.mikesappliancerepair.com/
Other Services We Provide
Appliance Repair
Small Appliance Repair
Dryer Vent Cleaning
Microwave Repair Service
Appliance Repair Service
Dryer Repair Service
Appliance Parts Store
Follow Us On
Facebook: https://www.facebook.com/profile.php?id=100063689092736
Pinterest: https://www.pinterest.com/itsmikesappliancerepair/
Tony and Anna Velez, Real Estate Agents in Costa Rica has vast experience in construction and project management, both commercial and residential, and is a great resource for clients looking to build, renovate or enhance their property. Luxury villa nestled in the hillside of Playa Ocotal. Very private and quiet location with a private gated entry and long driveway to the villa. The rounded Architectural design adds to the aesthetic appeal of the villa. Nicely landscaped with a variety of tropical flowers, colorful bushes, palm trees and a lime tree. Call us at (506) 8485-1469 for more information about Luxury condos for sale Ocotal or visit our website.
Tony and Anna Velez, Real Estate Agents in Costa Rica
Las Palmas, Guanacaste, Playas del Coco 50503
(506) 8485–1469
My Official Website: https://www.costaricavelezrealty.com/
Google Plus Listing: https://www.google.com/maps?cid=7166527598569559817
Our Other Link
Luxury condos for sale ocotal: https://www.costaricavelezrealty.com/Ocotal/Guanacaste/Homes/Ocotal/Agent/Listing_446300297.html
playas del coco luxury real estate: https://www.costaricavelezrealty.com/Playas_Del_Coco_Properties/page_2670300.html
Other Services We Provide
Real Estate Consulting
foreclosure
condos for sale
Buyer’s Agent Services
Listing & Marketing Services
Follow Us On
Facebook: https://www.facebook.com/velezcr/
Twitter: https://twitter.com/TonyandAnnaVel1
Pinterest: https://www.pinterest.com/costaricavelezrealty/
Caring Transitions - Reno/Sparks has years of experience dealing with a variety of activities related to property liquidations and can help your family get through this difficult period. Our goal is to take care of the practicalities of your transition so you can spend more time healing and focusing on what matters most to you: your family. Call us at (775) 624-9175 for more information about Sparks auction or visit our website.
Caring Transitions - Reno/Sparks
P.O. Box 60507, Reno, NV 89506
(775) 624-9175
Official Website: https://www.caringtransitionsrenosparks.com/
Google Plus Listing: https://maps.google.com/maps?cid=13916572011909413448
Our Other Links
sparks auction: https://www.caringtransitionsrenosparks.com/services/estate-sales-online-auctions-sparks
moving help near me: https://www.caringtransitionsrenosparks.com/services/relocation
auctions Reno Nevada: https://www.caringtransitionsrenosparks.com/services/estate-sales-online-auctions
Service We Offer
Relocation Services
Downsizing & Decluttering
Estate Sale Services
Management of Estate Sales and Online Auctions
Follow Us On
Linkedin: https://www.linkedin.com/company/caring-transitions-of-reno-and-sparks
Facebook: https://www.facebook.com/Caring-Transitions-of-Reno-and-Sparks-196543177786912/
Twitter: https://twitter.com/BradfordKaune
Instagram: https://www.instagram.com/caringtransitionsnorthernnv/?hl=en
Pinterest: https://www.pinterest.com/CaringTransitionsRenoSparks/
With over 20 years of experience as a master injector of Botox, Dysport, a variety of facial fillers, and provider of other anti-aging treatments for facial rejuvenation. Aesthetics By Alisha Manhasset provide an unrivaled level of offerings in non surgical treatments including the new Morpheus8 for the most advanced facial rejuvenation results. Contact us today at (516) 417-2906 to get more information about our facial rejuvenation Manhasset.
Aesthetics By Alisha Manhasset
444 Community Drive, Suite LL1, Manhasset, NY 11030
(516) 417-2906
Official Website: https://aestheticsbyalisha.com/
Google Plus Listing: https://www.google.com/maps?cid=3972516028165912759
Other Service We Provide:
Cosmetic Injectable
Toxin injections
Sculptra
Hyperhidrosis
Chemical Peels
Aquagold
Microneedling
Follow Us On
Twitter: https://twitter.com/aestheticalish
Pinterest: https://www.pinterest.com/itsallmotionpt/
Linkedin: https://www.linkedin.com/company/aesthetics-by-alisha-manhasset/
Facebook: https://www.facebook.com/profile.php?id=100087185572121
Instagram: https://www.instagram.com/aestheticsbyalisha/?hl=en
This is a very intimate song to God that expresses the heart of a true worshipper! When we meditate on the unconditional, immeasurable, AGAPE love that Jesus had for us when He endured the false accusations, persecution, and that He was crucified on the cross for our sins, it is difficult not to appreciate and worship Almighty God! He died on the cross and rose victorious over sickness, poverty, and spiritual death. Now we can experience ABUNDANT life through the finish work of Jesus Christ! For He is truly our life, hope, dreams, and our everything. In God we move, live, breathe, and have our being!
Producer, Lyricist, Arranger, Video Editor, Lead Singer: Charles David.
Background Tenors: Charles David and William Manning.
Keyboard: James Bridges.
Acoustic Guitar: Doyle Wood.
Engineer: Doyle Wood (Daxwood Records).
Video clips by Storyblocks.com
YouTube Video: https://youtu.be/5FhF0ubRgA4
At The Law Office of Elisa Blum Downey CA, we have 25 years of experience. Although we have represented thousands of clients in Downey CA, When facing a civil law matter, the outcome of your case greatly hinges on the quality of your civil litigation lawyer. Due to the complex nature of civil litigation law, it is important to hire a civil litigation attorney in Norwalk with impressive legal acumen.
Law Office of Elisa Blum
7340 Florence Avenue Suite 107, Downey, CA 90240
562-445-3222
Official Website: https://www.elisablumlaw.com
Google Plus Listing: https://maps.google.com/?cid=13805748287350221885
Other Links
litigation attorney norwalk: https://www.elisablumlaw.com/civil-litigation-lawyer-norwalk-ca.php
child custody attorney downey: https://www.elisablumlaw.com/family-law.php
civil litigation downey: https://www.elisablumlaw.com/civil-litigation.php
mediation attorney downey: https://www.elisablumlaw.com/mediation.php
attorney norwalk: https://www.elisablumlaw.com/lawyer-norwalk-ca.php
child custody attorney norwalk: https://www.elisablumlaw.com/family-law-lawyer-norwalk-ca.php
mediation attorney norwalk: https://www.elisablumlaw.com/mediation-lawyer-norwalk-ca.php
attorney whittier: https://www.elisablumlaw.com/lawyer-whittier-ca.php
child custody lawyer whittier: https://www.elisablumlaw.com/family-law-lawyer-whittier-ca.php
civil litigation lawyers whittier: https://www.elisablumlaw.com/civil-litigation-lawyer-whittier-ca.php
mediation attorney whittier: https://www.elisablumlaw.com/mediation-lawyer-whittier-ca.php
workers comp attorney ontario: https://www.elisablumlaw.com/workers-compensation.php
Other Service We Provide:
CHILD CUSTODY LAWYERS
FAMILY LAW ATTORNEY
Child Support Lawyers
WORKERS COMPENSATION LAWYER
BANKRUPTCY
civil litigation
mediation attorney
workers comp
Follow Us On
Twitter: https://twitter.com/ElisaBlumlawyer
Pinterest: https://www.pinterest.com/itselisablumdowney
Linkedin: https://www.linkedin.com/company/law-office-of-elisa-blum
Facebook: https://www.facebook.com/Law-Office-of-Elisa-Blum-105737411181174/
Instagram: https://www.instagram.com/lawofficeelisablum/
Innovative Light Designs offers a wide range of services in the field of architectural outdoor lighting in Orange. They have experience in designing, supplying and installing custom light designs for both residential and commercial spaces. The company specializes in LED lighting solutions, which are cost effective and energy efficient.
Innovative Light Designs
1015 W Hoover Ave, Orange, CA 92867
(949) 484-5864
Official Website: https://www.innovativelightdesigns.com/
Google Plus Listing: https://www.google.com/maps?cid=14315367890726665178
other Links
landscape lighting orange : https://www.innovativelightdesigns.com/landscape-lighting/
wedding lighting orange : https://www.innovativelightdesigns.com/wedding-events/
Other Service We Provide:
architectural outdoor lighting
lighting installation
lighting design
landscape lighting
commercial lighting
Follow Us On
Twitter: https://twitter.com/innovativeligh
Pinterest: https://www.pinterest.com/innovativelight12/
Linkedin: https://www.linkedin.com/company/innovative-light-designs-orange/
Facebook: https://www.facebook.com/innovativelightdesigns/
Experience Recovery Detox & Residential LLC focuses on creating recovery programs that work with the health needs of patients, whether they are staying at home while recovering to being in transitional living. Our Outpatient Drug Rehab in Orange County can provide these services to you, tailor-made to fit your schedule and to fulfill the needs you have. We know that no two clients are alike, so that means no two recovery programs will solve the same issues that people have with addiction.
Experience Recovery Detox & Residential LLC
8060 Melrose Ave, Los Angeles, CA 90046
(714) 782-3973
My Official Website: https://www.experiencerecovery.com/
Our Other Links
outpatient drug rehab orange county: https://www.experiencerecovery.com/treatment-services/outpatient-rehab-orange-county/
drug detox orange county: https://www.experiencerecovery.com/treatment-services/drug-alcohol-detox-orange-county/
residential addiction treatment orange county: https://www.experiencerecovery.com/treatment-services/residential-treatment-orange-county/
Service We Offer
Addiction Treatment
Drug Treatment
Alcohol Treatment
Detox Treatment
iop treatment
eating disorder treatment
Follow Us On
Facebook: https://www.facebook.com/ExpRecovery/
Twitter: https://twitter.com/ExpRecovery
Instagram: https://www.instagram.com/experiencerecovery/
Pinterest: https://www.pinterest.com/experiencerecovery/
MOONEYESホットロッドとカスタムショーは、カスタムカーとバイクカルチャーの愛好家にとって必見です、横浜のパシフィココンベンションセンターで菅沼茂とムーンアイズジャパンの人々が主催するショーは絶対に素晴らしいです、一日のイベントであることは忙しい一日になりますが、乗り物の質と多様性は驚異的ですので、それはよく費やされた時間です、 それは忘れられない経験です、あなたは何度も何度も戻りたいと思うでしょう。
MOONEYES Hot Rod and Custom Show is a must see for lovers of Custom Car and Bike Culture, the show hosted at the Pacifico Convention Centre in Yokohama by Shige Suganuma and the folks at Mooneyes Japan is absolutely amazing, being a one day event makes a busy day but the quality and variety of rides is phenomenal so it is time well spent, it is an unforgettable experience, you will want to return again and again.
American Brothers LLC has all the equipment and experience to offer you only the best. Being a locally and family owned company means we treat you like family! We really want to grow something positive in the city. The fact that we offer exceptional plumbing services is just a bonus, we love helping people everyday. Call us at (702) 704-1776 for more information about plumber in Las Vegas Nevada or visit our website.
American Brothers LLC
Las Vegas, NV 89121
(702) 704-1776
My Official Website: https://www.americanbrosplumbingco.com/
Google Plus Listing: https://www.google.com/maps?cid=2693830381822215206
Service We Offer
PLUMBING SERVICES
FAUCETS
SHOWERS
BATHTUBS
TOILETS
REMODELS
WATER HEATERS
TANKLESS WATER HEATERS
GAS PIPES
WATER LINE REPIPES
SLAB REPAIRS
LEAK DETECTION
SEWER REPAIR
CLOGGED DRAINS
SEWER CAMERA AND LOCATING
LEAKS
VALVES
PIPES
REVERSE OSMOSIS
WATER SOFTENERS
FILTRATION
Follow Us On
Facebook: https://www.facebook.com/vegasplumber
Twitter: https://twitter.com/AmericanBros
Instagram: https://www.instagram.com/americanbrothersllc/
Pinterest: https://www.pinterest.com/AmericanBrothersLasVegas/
Metropolitan Logistics Company is an industry-leading trucking company in Halifax with over 15 years of experience. We’ve helped thousands of customers redefine their supply chains and improve their internal operations with our industry insights and vast resources.
Metropolitan Logistics Company - Container Delivery, Trucking & Intermodel Services
1333 South Park Street Apt. 2203 , Halifax, NS B3J2K9
902-706-5053
Official Website:- https://www.metropolitanlogistics.ca/halifax-ns/
Google Plus Listing:- https://www.google.com/maps?cid=12725531240830875202
Other Links
trucking company halifax:- https://www.metropolitanlogistics.ca/trucking-company-halifax-ns/
container delivery in halifax ns:- https://www.metropolitanlogistics.ca/container-delivery-halifax-ns/
intermodal logistics in halifax ns:- https://www.metropolitanlogistics.ca/intermodal-logistics-halifax-ns/
full trailer load in halifax ns:- https://www.metropolitanlogistics.ca/full-trailer-load-halifax-ns/
Other Services We Provide:-
Trucking Company
Full Trailer Load
Intermodal Logistics
Container Delivery
Follow Us On
Twitter:- https://twitter.com/halifax_ns
Pinterest:- https://www.pinterest.com/metropolitanlogisticshalifax/
Linkedin:- https://www.linkedin.com/company/metropolitan-logistics-company-halifax/
Facebook:- https://www.facebook.com/Metropolitan-Logistics-Company-103598495756486
Instagram:- https://www.instagram.com/metropolitanhalifaxns/
What is a perfect volume of calls per month for a telemarketer? INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Richard Blank: And this sort of company culture, I think you can then once again readjust your prospecting accordingly,
Dr. Jeremy Weisz: Richard, in that situation with a company, go, Great. We want you to actually. You know, these are customers that aren't using, decide not to use this anymore for whatever reason. And what volume does it make sense for them to call you?
Dr. Jeremy Weisz: Like let's say if they have one a month, it probably doesn't make any sense, right? To have them use your services. Is there a certain volume of calls that make sense for a company before they, you know, uh, I guess a baseline of a volume? You're like, Yeah, this makes sense to work with us.
Richard Blank: I think as long as they get full-time work for somebody.
Richard Blank: Cuz I, I, by labor laws, I don't do part-time work here because they won't be able to get their benefits. But if somebody only has enough leads to call for one month and it's an individual working out of their home and it's a startup company. Not saying that I have a preferred child, but I was in those shoes back in the day.
Richard Blank: So I guess I have more, uh, empathy and compassion towards the startup company. That might even almost be embarrassed that they're not able to give me a hundred seat, 10 year commitment. Well, once again, everybody had to start with their first step. And it's almost like when somebody says, How do I get job experience if somebody doesn't hire me?
Richard Blank: Not saying I'm willing to take any campaign. I'm extremely selective of those that come in here. But if they make their case and if they're willing to, you know, invest in a process and there's no surprises, and we can share resources, It's my pleasure to see what happens. I mean, Pete Rose should have been in the Hall of Fame for singles.
Richard Blank: It's still okay and 100 singles opens up to a huge 100 seat account. And so, as I mentioned before, uh, a little at a time equals a lot in the end. And from time to time, a client may be testing you small or it might be an iceberg where they want to see how I would react to a one seater before they give me 100 seats.
Richard Blank: And for me, as I mentioned before, everybody gets the same red carpet treatment and everybody gets the same sort of attention, and I would love to earn their business. And so I have had certain clients, as you were mentioning, test me on a certain volume just to see what my reactions are and I've earned that business.
Richard Blank: And so anybody out there, you should be extremely appreciative of anybody that walks into your door that orders one slice to 20 pies. You just never know because the 20 pi guy come is a one and a done. The one slicer could be there for the next 20 years. And so as I mentioned before, I believe in good faith and stars being aligned in energy.
Richard Blank: And as somebody has that sort of, uh, interest to contact me, it's my obligation to be able to share ideas with them. So, on an educated point of view, Jeremy, they can make a decision to move forward with me. Richard.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/ADwIu8q76yM
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
5 Diplomatic phrases on telemarketing phone calls.INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Dr. Jeremy Weisz: Talk about different things on educating people with diplomatic phrases. I'd love to hear some examples because I think we could all, at least I could speak for ourselves, can always improve on customer support, whether it's spoken or written. And you had several, I heard you say several different versions, not just like, Can I help you?
Dr. Jeremy Weisz: But there's other things that you tell people they could say that comes off really well, you know, really good as far as customer support in, in diplomatic.
Richard Blank: Well, not trying to correct a doctor, but I would initially say, How may I assist you , You know, so these are certain things I would replace the can to the May.
Richard Blank: I'd replace the help with guide, assist or lend a hand instead of asking you to repeat something. I would say, Jeremy, for my clarification, was it C or 1, 2, 3? I would make sure to do a five to one name drop to pronoun. I would constantly saying, Your, your, your are. Does that make sense, Jeremy, at the end?
Richard Blank: So there's certain checkpoints and also if you're making outbound phone calls and imagine if I was pawing inspired insider and you had somebody answering the phone for you, I would definitely try to do a positive escalation. So once I got transferred to you, I would let you know how amazing these individuals are that are working with you.
Richard Blank: I would do it verbally and then at the end of our conversation, I would also have mentioned to that in writing. Why? So when the Richard Circle comes back and I call the inspired insider, and this individual answers the phone, a, they're gonna remember me. They're gonna thank me very much for that compliment, and we're gonna separate ourselves from the other people trying to angle their way into meeting you.
Richard Blank: And also these individuals working with you could be giving you additional company information in regards to anniversaries, promotions, or company culture. So instead of trying to squeeze a fit, just do some due diligence on a website, a LinkedIn profile, Take a little bit of extra time to show some more active listening.
Richard Blank: So when I'm repeating questions to you, it shows that I'm up to speed with you and there are certain checkpoints. And so a lot of the times with my agents, they might come into the center with bad habits. And that's okay. I mean, they've worked at other places and they have the experience, but what I like to do is not to have them so well rehearsed.
Richard Blank: They should always be more, uh, raw and have that sort of essence where they can once again, be more of a painting and make almost every call unique. And there are certain areas of a call where since people are working from home, you could hear something in the background like a dog. And instead of just asking about the dog, ask the dog's name and find out certain things to.
Richard Blank: Topics in common, a me too technique, and so besides just grading your performance on the questions to qualify the client, I'm more focused on the soft skills of when you used rebuttals of positive escalation or certain areas for clarification in order to be able to prolong the conversation for first call resolution.
Richard Blank: And so as long as somebody is increasing those sort of active listening and participation skills, They should become phenomenal on the phone and their earnings potential and their marketability should be limitless. What.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/4uaBRk1WXL0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
How to scale a one man show with telemarketers. INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
Dr. Jeremy Weisz: Um, what about from a service perspective? People calling, maybe, maybe they're a fit from a company perspective, uh, the type of company you serve, but they're looking for a different type of service. What are the, the service type of services that maybe people are expecting that you're, you tell them, we don't, we don't really do that here.
Richard Blank: Well, a lot of it has to depend on their workforce. I mean, if somebody in their office is starting out as just a one man show, I can scale for them. A lot of the times people need to offset certain work or to be able to, uh, once again give a certain sort of a company a chance to be able to compare apples to their metrics at home office.
Richard Blank: But we offer all different types of services. As I mentioned before, inbound and outbound support. My difference is the infrastructure. I do have redundancy in regards to our internet. We do have backup electricity with generators. And also have immediate IT support. And so a lot of the people, if they're just starting out or if they have a limited budget, would be able to use us in regards to making their company grow.
Richard Blank: Now, the only difference is, and it's really not a difference now because most people working from home that these agents can fulfill these needs virtually. What I try to do is to extend all of my resources, my experience in regards to script writing rebuttal. A quality assurance department. I, I'd like to see if we could find some consistency with the client to be able to find areas of improvement.
Richard Blank: And so a lot of it, my friend, is just an investment in a process and sometimes the client just gives me a plug in play operation where they already have things in place, which makes it very easy for me. And then on the flip side, it is my pleasure to be able to build a custom made campaign for my clients.
Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life?
Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/TuHpCsyZ84Y
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
https://www.inspiredinsider.com/richard-blank-interview/
https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/
https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center
https://www.deezer.com/en/show/38477
https://podcastaddict.com/podcast/2939630
https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046
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Richard Blank: Enhanced communication.
Joe Killinger: Yeah. I You get it. Um, who is your, What does your typical client look like?
Richard Blank: Well, there's two types. Okay. It could be someone like yourself in the United States that needs to scale, and sometimes it's difficult to find qualified individuals that will meet your requirements in the states.
Richard Blank: Yep. Otherwise, individuals might not have the resources. We do, like I was mentioning earlier, manual dialing to predictive dial. Quality assurance department, human resources department supervisors, in my experience. So a lot of the times my consulting could enhance their, uh, I guess plug in place system.
Richard Blank: Mm-hmm. . Cause I can log into your crm. I could even log into your phone system. Yeah. But once again, by using my dialer and other sort of resources we have, we can almost just enhance what you have. And then other companies use us for overflow. Like if they have a dedicated workforce and their queue gets filled, then calls will come into our department too.
Richard Blank: But I always believe if we're on a level playing field and we're given all the resources as corporate, I have on multiple occasions be able to match and exceed expectations. Yeah. And that's why I'm able to earn these seats. But my ideal client would be someone that would first ask me about the labor laws.
Richard Blank: Just to make sure that everything is followed perfectly. Yeah. And the second thing is to judge me on merit, not on price. Because offshore centers in the Philippine and India obviously have much more. Competitive pricing. Sure. And then finally, metrics. I would like realistic expectations. And you asked me earlier about how many calls somebody could do.
Richard Blank: I was mentioning the dialer. I understand reverse psychology, but if you could only make 10 calls an hour, six minute calls, you can't expect me to do 15 or 20. I can't expand time. But you are mentioning manual dialing, I'm talking predictive dialing, and my backend structure. There may be a chance, Joe, that I could do 50% more an hour and recuperate those costs and earn those seeds, but it's really more for somebody to have an open mind.
Richard Blank: A lot of the times they have made phone calls before, but there are things they haven't experienced yet, and so just by me, as you say, listening first and one by one reviewing with them. They don't have enough numbers to call. I need some more rebuttals. You don't have an email template. No one's answering when I try to do a hotly transfer.
Richard Blank: Mm-hmm. , these are certain ways to see if they qualify for me. Gotcha. I just wanna make sure I fulfill the agents' needs, right?
Joe Killinger: Mm-hmm. . Yeah. So are you focused mostly on mid, uh, single agents or midlevel companies or large companies for all of the above?
Richard Blank: Oh, pretty much all of the above. All the above. And so we're half and half.
Richard Blank: We do 50% inbound, non-voice and customer support, and then the other half does appointment setting lead generation in some. Okay,
Joe Killinger: well, I'm gonna make sure we have your website in the bottom of this video so people can reach out to you. Talk about pricing. I don't, we don't wanna get into it now, I don't think, but they'll definitely be able to reach out to you and, um, you know, this, this was amazing.
Joe Killinger: I appreciate all the information. Thanks. I'm gonna have to go write some of this down. Actually. I'm gonna, I'm gonna utilize that and so thank you for coming on today.
Richard Blank: The pleasure is mine. Thank you for spending the time with me today.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/n3QEVAlvv6o
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Joe Killinger: Yeah, finding those people and making sure they have, We have a bad habit as real estate agents. We are, you know, we're a type personalities are entrepreneurs, most of them, and that I run into, and so they just go, go, go, go, go. But if they've got a great individual like you're talking about, you really want to give them the opportunity to really enhance the experience that they're trying to create for you.
Joe Killinger: Really give 'em the proper training. And I think we, we tend to not do that. And so having the proper training, I think is.
Richard Blank: Oh, I couldn't agree with you more. It reduces fear. Yeah, it prepares them. And, um, let me share something with you. Since I'm a CEO of a company like yourself, we have leverage. We can hire and fire, make or break somebody.
Richard Blank: And I choose with this sort of position to encourage and to move people forward. And so these individuals, and I break the stereotype because a lot of people say, Wow, you are so hands on and you know people's names and you break bread with them. And I say, Well, As you and I do, Joe. Yeah. We break bread with our people.
Richard Blank: And I heard how you spoke about this individual prior, so I don't need to remind you. Uh, but the greatest thing is with these individuals is it's about maturity. And when they realize that each individual is a unique experience, they might be making their hundredth call, but it's the first call for them.
Richard Blank: And so you really have to take that sort of delicate situation and not, and not be bored with your pitch. Yeah. Because as I mentioned before, you're, you're becoming plastic. Yeah. You'll burn out on something like
Joe Killinger: that. Yeah. If they don't, we we, what we do is we make sure our agents know the market very, very well.
Joe Killinger: So let's say if you're gonna be a multi-family agent in, in Hollywood, and you better know every property that's on the market. Average days on market, average price per square foot, average size of units, everything. That makes the conversation a lot easier because you've got all this data in your head that you can give to these people cuz you're bringing value.
Joe Killinger: And that's another thing, you know, we get so many people that hey, they'll, they'll call like caught one a couple weeks ago, his calling was, Hey, are you somebody to answer? And he goes, Are you thinking about selling your building? Oh you're not. Okay, thank. I'm like, No, no, no, no, no. . That's not
gonna
Richard Blank: work.
Richard Blank: What's, what's his nickname? Fonzi.
Joe Killinger: Yeah. I was like, Oh dude. Um, but yeah, it just doesn't work. There's gotta be a connection and I really think, you know, being in real estate the last 10 years has been, it's been really, really good. Right. You know, the economy's been booming. Uh, real estate's been. That's changing.
Joe Killinger: You know, we're gonna, The fundamentals kind of got pitched out the windows when times were great. And so we're going back to fundamentals. So cold calling's gonna be a big part of it for a lot of people, so you gotta get back to it. I
Richard Blank: listen to their calls, self analysis, self improvement. If they can take a step back.
Richard Blank: And I know you were mentioning that you have scripts. Mm-hmm. , I make a huge suggestion not putting the script on an Excel sheet, but you have qualifying. At least put them in there. Two or three soft skills, Joe, that has made you successful, like positive escalation, pronouns, Name drops, military alphabet.
Richard Blank: Since you have me on the phone, I'm sure you like at least one. Those sort of soft skills just to ensure active listening because they are name dropping and they're putting back on the straight line grade them. Hall of Fame call them. When you bring everybody together, not just for cake, but for training, and when the training session comes, you bring out the call and you watch the tapes like an athletic team does.
Richard Blank: And since this is an individual effort like wrestling and boxing, your team knows the plays, they know the moves. Mm-hmm. , but they're watching an individual, so there's no way to spin it. Yeah, that's new. And if your tone is negative, if you're interrupting. We spoke about desert pitching with no oasis, just to take a breath and a drink.
Richard Blank: If they're not name dropping or having their name dropped, then we need to pause it for a second and say, What do you think you could? Why didn't you ask a follow up question? When someone's father passes away and gives the house to the daughter and the daughter is in a certain state, and I've, I've seen people show, Oh, I'm sorry to hear that and continue with their next question, their closers, but I would've stopped immediately.
Richard Blank: Yeah. And
Joe Killinger: you gotta create the connection, have the pitch,
Richard Blank: you know, from there.
Joe Killinger: Yeah.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/ImjaWfrYQr0
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Joe Killinger: Welcome to the Real Estate Jam session. You know, I always try and bring value to you guys and it's all geared toward the real estate industry, and I'm always looking for ways that I can really enhance the experience of being in this industry. And cold calling, like it or not, is a big part of our industry.
Joe Killinger: So as fortunate to run into Richard Blank, Richard has been a cold collars entire life. Matter of fact, he runs a cold collar company down in uh, Costa Rica, which I think I need to go visit. Looks beautiful down there, but he came on the show today and really gives us tips and tricks to really be more successful with our cold calling.
Joe Killinger: So make sure you check it out. Give us a like while you're there. Now, if you're new to the channel, my name is Joe Klinger. I've been a real estate entrepreneur for over 20 years, and I use this channel to bring on people like Richard to really help you learn all that tips and tricks to be successful in this industry.
Joe Killinger: So make sure you check it out. Give us a like while you're there, and if you haven't done so, make sure you.
Joe Killinger: So Richard, you know, is a, a real estate agent. Breaking those barriers, getting in front of a client, a serious client, and, you know, a, it's, it's daunting, right? You know, you gotta pick up that phone and be ready for rejection and, um, you know, it, it's very hard. So, can you kind of, uh, let's, let's start with commercial real estate first.
Joe Killinger: Let's, let's start there and talk about what tactics do you put in place to really help you, um, get through to the decision maker?
Richard Blank: Well, first and foremost, very happy to be sharing these ideas with you and yeah, I appreciate it. Really enjoying the time that we're having today on this podcast. And so what I do here, I have a simple structure.
Richard Blank: I have an introduction of body and conclusion, usually in a normal conversation, and the average attention span, in my opinion, is 30 seconds to two minutes. So let's say you're making a prospecting outbound phone call, as you were mentioning, B to. B to B business to business, the first thing I would do is when somebody answers the phone, is to use your anonymity and do a company name spike better than they would.
Richard Blank: So I'd say, Hey, how's Joe doing today? , you know, and then just to make sure that the whole company is doing great. And then the individual that answers the phone would usually ask me. What is your name? And the first technique I would mention is a buffer boomerang technique because they're usually, as you mentioned, black and blue, from getting so many phone calls.
Richard Blank: Mm-hmm. . And the fact that they are just gonna say, We're good. Thanks. Hang up or not transfer the call. You almost have to differentiate yourself, mothers, So usually I like to say even the name of the company, how the company's doing the first time. And then when they ask me this buffer boomerang technique, I will say, Hey Joe, that's an excellent question.
Richard Blank: My name is Richard Blank, and so this individual sees the active listening. I can readjust their negative tone into a positive tone, repeat their question, and then send it back once again with a name drop and who I am. And so after gaining the trust of this gatekeeper, as you would call them, I'm also gonna let them know that I'm transferred to the decision maker.
Richard Blank: I'm gonna let them know how great you are on the phone. We call that a positive escalation. So it increases your odds of actually having that call transferred. Didn't say you get the appointment but transferred. So then when the call is transferred, you are given the gift of telling this individual how amazing Joe was who answered the phone.
Richard Blank: And so you still have your anonymity. And don't be anonymous. The whole call, that's a little bit of shape, right? But if you just start off strong by complimenting someone that works with them. , it separates you from the others that have been calling and shows what you do prior to contracts. And so this individual, once again will ask who you are.
Richard Blank: So another with Buffer Boomerang, that's an excellent question, Mr. Decision Maker. My name is Richard Blank, and so we're having these conversations with the individual and if you're mentioning all the different services, options, and features of your real estate business, In your way. I just wouldn't do desert pitching Joe, because a lot of times people are so scared or reluctant to let someone speak for the fear of being hung up upon, So I believe pitch.
Richard Blank: Desert Pitchings. If you give a list of five things in a row and not even giving the person a chance to look at your dessert and make sort of reaction on it, there's no oasis in the desert.
Joe Killinger: I'm gonna learn a lot today, I can tell. Ok. And so
Richard Blank: it's almost like the MLS when you're talking about a house, you know, you're mentioned ways of the house.
Richard Blank: With the commercial real estate, you have to go over certain sections, and since it's a non-visual call, you have to gauge the positive or the negative reactions from. This potential client. And so I say slow down on your list of things that you're offering. Take the horizontal to a vertical because you are gonna find one or two things of interest, and then stack that with opened ended questions so they can explain to you.
Richard Blank: Why commercial real estate is important, why they may move forward. Okay. And so as we're continuing this conversation, my suggestion, cuz you're very keen on this, is that this is a first time phone call and there are certain tele signs you can get from somebody over the phone. Once again, I talked about 30 seconds to two minutes.
Richard Blank: My tone needs to be consistent of empathy and confidence, right? There's four sections to phonetics. It's tone, rate, pitch, and duration. Everyone talks about mirror imaging, but I'm not gonna mirror image someone that's negative, so I will always stay positive and always have the answer, but this is the part Joe.
Richard Blank: Of manipulation that you will enjoy if you pay attention to how fast and the speaking level, the pitch of somebody. In every 30 seconds to two minutes, you might see a spike or a dip, and you know perfectly well that's the perfect time to ask a tie down, pin down question. Or potentially if there's noise in the background because some people are working from home, that's still even within, uh, commercial real estate that you would passively, inadvertently and passive aggressively.
Richard Blank: Let them know the Me Too technique on how much you like dogs. Because the dog is making noise or there's a distraction. Someone's on a cell phone. In a car. And so you can always ask the follow up question, What's the dog's name? And so if someone says, Fluffy , Well, I love dogs. Yeah, Put fluffy outside. It's throwing in the call.
Richard Blank: And when they come back, Joe, and I know you're trying to lock in in an appointment, but this is the time that your audience can anchor the coal. You've already made your introduction and you're in the body of the call, but the fact that you and I could talk about your dog for a couple minutes, What that does is that's when you will usually ask me again, excuse me, what is your name?
Richard Blank: And then I'd say, That's an excellent question Joe. My name is Richard Blank. And then your name dropping me the rest of the call. And so when we finish it up, when we go to the conclusion, I want you to say, Joe, since you still have me on the phone, are there any other questions that you have? Cuz you showed me you like A, B, C, and d.
Richard Blank: I know you don't like 'em all, but you showed me you'd like two. Any other questions that you may have, You may or may not. But I always review the information, Joe in military. Because A is the cleanest way, but instead of ending the call, a lot of the times the people have served in the military, nobody's that has.
Richard Blank: Yeah. And then instead of ending the call, you're on the call for another five minutes. Yeah. But I'm still not done. When I'm doing the follow up email to the individual, I will definitely give a written positive escalation on Joe who assisted me. Mm-hmm. to transfer the call. So when I do the Richard Circle and I come back again making the follow up, call the individual yourself, that answer the call is gonna say, In 10 years, no one has ever written something like that about me.
Richard Blank: Yeah. Thank you. And so I'm not saying that you're gonna get the deal, but obviously going from half court to three point to foul line, Yeah. I think you've increased your odds and you've also separated yourself. A lot of people that are just trying to angle in on that goal. Yeah. Oh yeah.
Joe Killinger: You're not just.
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Joe Killinger has been an active member in the real estate industry for many years, wearing different hats, and at times multiple hats! Over the years he has been an Agent, Investor, Syndicator, Founder and Operator of companies as well as properties he invests in. His expertise has been developed over the past 30 years. During that time he has been personally responsible for the sale of and/or directly involved in the marketing of over 5,900 assets, resulting in closed transactions totaling over 900 million dollars throughout the United States.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.youtube.com/watch?v=DgL4aBGjWqU&t=328s
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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Get Movers Woodbridge ON offer professional and reliable service at an affordable price. Our movers are trained, experienced, and licensed professionals who will make your move as stress-free as possible. Our main goal is to make your moving experience as easy one. Contact us today at 647-493-3383 to get more information about our Woodbridge movers.
Get Movers Woodbridge ON | Moving Company
158 Foxchase Ave, Woodbridge, ON L4L 9H3
647-493-3383
Official Website:- https://getmovers.ca/woodbridge-local-moving-company/
Google Plus Listing:- https://www.google.com/maps?cid=1023496481029017103
Other Services We Provide
Residential Moving
Commercial Moving
Out Of State Moving
Packing Service
Storage Service
Piano Moving Process
Long Distance Moving
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Twitter:- https://twitter.com/GetWoodbridge
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Get Movers Vancouver BC is a professional moving company with many years of experience in the industry. Our team of movers are trained to handle all kinds of moves, including office moves, residential home moves and commercial office moves. We are committed to providing the best customer service and customer experience in the industry. Contact our Vancouver moving company today to receive an estimate for your next move!
Get Movers Vancouver BC | Moving Company
5307 Victoria Dr unit 173, Vancouver, BC V5P 3V6, Canada
888-586-3070
Official Website:- https://getmovers.ca/moving-company-vancouver-bc/
Google Plus Listing:- https://maps.google.com/?cid=16431132033330291899
Other Services We Provide:-
Moving Services
Long Distance Moving Service
Storage service
Packing service
Out of state moving service
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Twitter:- https://twitter.com/getvancouver
Pinterest:- https://www.pinterest.ca/vancouvergetmovers/_created/
Linkedin:- https://www.linkedin.com/company/getmovers-vancouver-moving-company
Facebook:- https://www.facebook.com/Get-Movers-Vancouver-BC-104400251831479
Instagram:- https://www.instagram.com/getmoverscanada/
Metropolitan Movers has been providing high quality moving Company in Mississauga and the surrounding areas for over many years. With their experience, they are able to provide a smooth transition from one home to another. They offer both local and long-distance moves that can be customized based on your needs and preferences.
Metropolitan Movers Mississauga
315 - 2233 Hurontario St, Mississauga, ON L5A 2E9
(289) 804-0534
Official Website:- https://www.metromississauga.ca/
Google Plus Listing:- https://www.google.com/maps?cid=12960226865572357709
Other Service We Provide:-
Local moving services
Long distance moving services
Industrial moving services
Moving storage services
Office moving
Packing service
Residential moving services
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Twitter:- https://twitter.com/MetropolitanM12
Pinterest:- https://www.pinterest.com/moversmississaugaon/
Linkedin:- https://www.linkedin.com/company/metropolitan-movers-mississauga/
Facebook:- https://www.facebook.com/Metropolitan-Movers-Mississauga-105717638897393
Vape Street Vancouver BC staff is there to support you wherever you are in your vaping journey. If you have been a vaper for 5+ years of experience, rest assured that we will help you get the products you are looking for. At our vape shop in Vancouver Commercial BC, we work with the biggest suppliers and distributors in Canada for not only vape hardware but vape e-juice as well.
Vape Street Vancouver BC
2235 Commercial Drive, Vancouver, BC V5N 4B6
(604) 251-2660
My Official Website: https://vapestreetcanada.com/vape-shop-vancouver-commercial/
Google Plus Listing: https://www.google.com/maps?cid=8877969990833394826
Service We Offer:
Bongs
Pipes
Rolling Papers
Vaping Devices
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Facebook: https://www.facebook.com/Vape-Street-105352098031497/
Twitter: https://twitter.com/VapeStreetVanc1
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